Asurion Reviews

This was super easy to do and I was very happy with the quick turnaround. I was able to get my new phone up and running quickly and send the broken one back in an easy manner. I was pleased with how smooth the process was and I was happy to know that I was paying for a good service.

Great quick response to my problem. Thank you for all your help. My phone had been delayed on back order for two months. Within 48 hours Asurion resolved and shipped my new phone. They included an envelope to send back my old, damaged phone so in all it was very simple/quick.

Applying for service was good. Received phone quickly but the phone has not been good. It is my son's phone and he can call out on phone and caller can hear him but he cannot hear who he is calling. We have tried different settings and nothing seems to fix problem. Phone needs to be replaced with a phone that works. I would appreciate someone from there calling me to correct issue or get another phone.

Finally! at&t and Asurion heard me. Happy to get the issue solved :) Thank you :)

Made the claim through Asurion and had the replacement phone in just a matter of a few days. Received the exact replacement model for the deductible amount of $50.00 per the policy. One problem was no paperwork for the return of the damaged phone was included. Also, no response from emails and phone messages requesting same.

Getting the phone was easy but trying to get it setup was difficult. Finally had to call the carrier and have them help which took about an hour. Glad the phone was insured but hope we do not have to replace it again. Sending the damaged phone back was also an easy thing to do.

I was very pleased with the service and the outcome. Staff were very professional over the phone and the online process was easy to follow. They did exactly what they said they would do and delivered the replacement product to me in a timely manner. I would recommend them to anyone.

I processed the claim online. The site is easy and user friendly. I received my phone within 24 hours of the claim being processed. I recommend Asurion when purchasing your iPhone. The copay is a lot less than having to buy a new phone before your contract is up.

You didn't offer my phone in the color I have, so you offered me a free upgrade for the inconvenience and I love my new phone. In my case I'm very happy with your service, although the 140$ deductible was a little rich for my blood, but nonetheless good work Asurion. Stay competitive, but fair to your customers. Fast servicing on claims and replacing devices.

I loved the ease of going online to do my claim. The deductible is a bit outrageous after paying premiums for, insurance for so long but I knew that when I bought insurance. The phone arrived fast and returning the phone was just as easy and delightful. Thank you.

Great service, very quick response. Extremely easy process for filing claim. Received replacement promptly. Excellent replacement product. Very easy to return damaged telephone. Received return label and envelope, just stuff, seal and send! I tell all my friends about Asurion!!!

I got my phone within twenty four hours and I was able to go to the store and get it on the same day. No problem retrieving my pictures or contacts. The person on the phone seem genuine on their concern for me and my dilemma.

With my job, going without a phone is just not an option. The time it took for me to get a new phone was so quick that it didn't affect me in the slightest. Smooth and easy process. I will always have the protection plan on my phone from now. The only issue I had was due to the post office and the customer service at Asurion was more than helpful figuring everything out for me. Thanks again!

The "brand new replacement phone" that I was sent is clearly a poorly refurbished iPhone. From the moment I activated it, it was worse off than the phone I dropped in water that it was replacing. There are constant keyboard glitches and the battery life is horrible. It turns off without warning. After all of these issues within the first 24 hours of using my replacement phone, I contacted Asurion about the issues. That was nearly 2 months ago. I'm still waiting to hear back. Needless to say, I won't be paying for insurance on my next phone.

The replacement phone you sent me did not work and I had to wait an additional 4 days for a new phone from Verizon. I have paid into this insurance for over 6 years, and still had to pay the deductible for the phone. Which as I stated above did not work. Terrible company and not worth the money.

My daughter's phone broke, we called for a replacement. The one Asurion sent was old, refurbished phone that did not work. We even took it to Verizon, could not get it to work. Again had to send it back. Waste of time, money, effort. After getting upset then they sent a proper phone. The experience left a bad taste in my mouth. Paying for insurance for two years, purpose is to have the problem resolved quickly, easily, efficiently. My daughter had to leave town in a school trip without her phone. The only reason why she has a phone is so we can communicate. I feel the system is flawed. They just sent the cheapest thing. I felt so taken advantage of by the company. We are evaluating if we should keep insurance.

Great customer service. Nice gentlemen is sending me a new return envelope for my phone. Thanks... it was fast and easy. Great help. There was easy steps to follow. I had a problem on my end when transferring pics but a rep helped me and I just dragged my pics from my phone onto my laptop. Great.

Have done phone replacement with two phones in past 6 months. It was quick and easy to get a replacement phone. Online claim form easy to follow and complete. New phone came as promised. Hefty deductible only reason for not giving 5 stars.

Received my new phone quickly, but I soon grew very dissatisfied with my experience. Phone is not equal. Refurbished phone has numerous flaws, including (but not limited to) battery life, slow performance, camera quality and GPS malfunctions. I have had difficulty contacting anyone at Asurion about this. I would like a new phone that was closer to my old one. Not satisfied!

Got my replacement phone within hours and was like nothing ever happen. Great job. Called the 1 800 number and talked to someone within minutes. My after a few questions and concerns I may have they had me fixed right up. This is the second time I have used them, one was when I was on vacation. Got my phone shipped there with no problems.

Fast and effective service. Submitted claim and within 24 hrs we received the new phone, activated and got it running. Loved how easy it was to return broken phone. Everything pre-arranged and ready to go! No hassles!! Thank you for this service. It is well worth the premium to have this peace of mind!

Everything was great! We did not have any problems throughout the process. We did not expect to have received the phone so soon. I have never had a phone arrive that quick. Usually it takes more than 2 business days. Thank you!

The item (smart watch) I had was a older version. I was upgraded to newer device. I'm highly satisfied. I would definitely insure any other devices I purchase in future. I'm totally convinced Samsung products are the best. Thanks again for your help with this matter.

I dropped my phone and it stopped working. Went to Verizon and they confirmed I had insurance. They gave me info to contact Asurion. The process was simple and easy. I was very pleased with how quickly I had a replacement phone.

Phone you sent me not working properly. Phone drains the battery within a hour or two. I have to leave it on charger to use it. Last iPhone it replaced lasted two or more days. You Sent my replacement phone quickly and representatives I dealt with were very helpful. Great customer service reps. iPhone really sucks. Not even close to last phone.

Asurion has absolutely the best customer service I have ever experienced. Hands down. Every time I have a issue they made sure to take excellent care of me. My only complaint would be that I received 2 replacement devices that both turned out to be defective. After the 2nd device was defective customer service issued me a brand new device (not refurbished). So far the new device works absolutely perfect. 0 complaints and I believe I will be good to go for the long run. Thanks again for excellent customer support.

Heartbreaking incident, but you made it good with the prompt delivery of my new phone and accessories. The Edge 7 must be insured because no one can repair them. Glad I took out insurance. Dropping my phone on the concrete was unexpected. The service to replace, took only a few simple steps on my part.

I cancelled my service on two of our three phones. You made me feel like I was stealing a phone. This you are not insurance. You are a scam. You asked so that's my thoughts. Sorry I had to go through so much. It made me feel like I would never want to go through this again. Good job with saving money, bad job at saving customers.

It was a horrible experience. I didn't get my phone forever and they lied about when their claim would be coming back through. Very overpriced, overpriced, overpriced. Very complicated paperwork. Took forever to get a hold of somebody.

I got what I wanted. It's just your website is so slow that I cannot confirm receipt of my phone. I have been trying for a while. The store would not give me a phone there so I had to wait for the mailed replacement. Because the NOTE7 is not available I had to get a totally new type of phone and none of my charge cables work which is frustrating. I have spent a lot of money to get the phone and accessories back to how I was before.

Thank you so much for being so prompt to handle our claim. In many years of having phones, we never had to use our insurance. Unfortunately my husband's phone got broke, but thank you for having a new one to us the very next day. We could not have asked for better service. We filed the claim in the late afternoon/early evening and a new one arrived at our home the next morning. I am very impressed and happy!!!

My daughter's phone broke and we needed it to be replaced. Filled out form online and didn't fill out right. Called the number. Spoke to a representative who gathered all the information and got a new phone for us. Very easy and the person that helped me was efficient, professional, and knowledgeable.

Everything has gone well with your company with other claims. This last one was confusing and a bit stressful. We sent in the damaged phone as instructed then got an email that the find my iPhone wasn't off. My daughter did it again, as she had done it prior to sending. Then I got a phone call it still wasn't done. We were unable to even find the phone in our cloud so I was concerned what had happened and if we'd be charged. I finally had to call and was told not to worry about it, there was a glitch in the computer updates and if we did it, it was fine. It was a lot of worry and messages for nothing.

The deductibles are a little high since you could walk in to any repair shop and pay slightly less without the $11/month for a cracked screen. The phone replacement costs is more reasonable at $149. The turnaround time for a claim was exceptionally fast and return defective item timeline was adequate. Overall pleased with the service.

Service was quick, I sent my signed documents and license and the response was rapid. I didn't like that I had to print out the paperwork. It should all be done online. But I had a phone within 3 days from losing my original phone.

The first people weren't helpful, then I got a hold of a gem of a person, took great care of me. Listened and solved the problem. The first two people just didn't have answers, the pixel is out of stock- Google can't handle demand? Finally, they gave us another suggestion that worked.

I had to use Asurion twice in one month and they did an awesome job. I have confidence that this was an added protection that is necessary to protect yourself from losses. I would recommend that all phone carriers have this in place because the phones are more fragile than advertised.

Other than cost great. You did not have my phone so I was upgraded. The edge is not a very steady phone. Nevertheless I have a phone. My new edge screen cracked the moment it came out the box. I was trying to put in the case and it cracked. I had to pay 35 dollars to get a better case but can't get a screen protector to fit with the case. The man in the store broke it trying to cover the phone with case. That being said it is what is.

I broke the screen on my iPhone and received a brand new replacement within a day of filing my claim. I was pleasantly surprised by the quality of the replacement I received as it was brand new, and in the past when I've received replacement devices they were refurbished and had body damage. This was a much better experience than the ones I've had in the past!

My wife use to teach computers at middle school and a severe auto accident and she became disabled. She bought a additional warranty for a HP laptop computer. The computer has never worked from the first day. She has spent countless hours on the phone with tech support having them take over the computer several times over the last 2-2 1/2 years. After fruitless attempts to fix the computer the techs would say to send in the computer. Well it has been sent in 4 time for repairs and of course doesn't count the countless times she has talked to the techs over the phone. Each time it would come back they said it was fixed only to have my wife spend more time on the phone and then sending it in again. Well it is going in again a 5th time.

The process is so easy online. My claim took me less than 15 minutes and I had my new phone the next day. I would definitely recommend this service for all phones. Thank you for making this process so simple and saving me the frustration that usually comes with replacing a phone.

My husband dropped his phone out on a construction site and the back of his phone broke. Asurion had a new phone at our door the next day!! Great customer support!! Keep up the great work! Have a nice day!

Ok, well the phone came on time and that was effortless and for that I thank you. Although the phone itself is horrible. I literally have to reboot it 9 times a day. You really need to test your refurbs before sending them out.

This refurbished phone is not like my other one, in the sense that I could walk all over my home with the Bluetooth and not get disconnected. With this one, I can be sitting right next to it and it will disconnect and sometimes reconnect. I truly am not pleased. The service was as stated, I received the device when expected and uploading my information was fairly simple.

Very confusing. Tried to do everything as directed. Recently we have had two phone messages that we did not do it correctly. However, I went online and it appeared that we had correctly disconnected??? Hopefully all was completed ok. If not, please send email to **.

My tablet screen was shattered, not charging properly as well. Got a new one in the mail, hooked it up at Verizon!! I am very happy with the service via phone call to Asurion and the immediate replacement!! Thank you.

The transaction was seamless. No hassle, no games; just business for obtaining a replacement phone after a phone was lost. Thanks for doing what we have paid for. I would recommend this service to anyone that is in need of phone insurance.

Your service was outstanding. The representative I spoke with was kind and understanding. The shipping for the replacement iPad was super fast. Your insurance is well worth the extra cost per month and the deductible was not high either. I will continue to insurance all my apple products with you. Thank you.

Service was within 24hr I had a new phone. When I had trouble getting the FIND MY PHONE turned off your service personnel helped me and I quickly got it done and in the return envelope and in the mail.

Absolutely & totally professional as well as TIMELY action taken on my claim! Simple easy steps taken with the best equipment in stock arriving AHEAD of predicted schedule!!! OUTSTANDING SERVICE!!! Competent, courteous phone email personnel! Thank you for everything!

The phone was delivered promptly which I appreciate. Customer service at Verizon was excellent as always. I was hoping to speak to a customer service representative at a Asurion and there was no one to take my call but everything worked out so thank you.

So the phone that I received it keeps freezing and the screen won't come on then it restarts. It also won't hold a very long time compared to my last one. I don't know if I received a bad phone and was wondering if I could get a new one.

I called one Friday and first customer service told me that he will sent my phone to my daughter apartment but we never get it. I called again and the second customer service was great and he check the first persons did all wrong. He fixed the problem and my daughter got the phone in the next day!!! Thank you!!!

Thanks to Asurion I received my device in a timely fashion. Not only were they professional but friendly as well. I would definitely recommend their services to others because customer service I believe is a must. Even when I called in numerous times they always assured me that they were working on my behalf. Again thanks for your time and efforts.

Lost my phone and never found it again. I now leave ON my "Find My iPhone", feature. Then I paid my "high" deductible amount online using my debit card. I received my replacement phone at 10am the next morning. This is the second time I needed to use this insurance for a replacement phone and aside for the high costs, their service is great.

Exceptional service. The whole process from filing a claim to receiving my new device was quick and easy!! I appreciated the option to file a claim online, the overnight shipping, and the simple process for returning my defected device. Absolutely no complaints! Thank you!!!

Your company is great. Very professional, fast, and convenient. Thank you so much for helping get back on track with everything. I would recommend your company to all my friends and family. Your employees are professional and kind.

I was very happy with the speed of replacement of my phone. However, phone speaker stopped working today. I wrote to Asurion earlier today. Need fixed or replaced. Please email me at ** or call me at **. Thanks in advance for your prompt attention.

You pay insurance for a phone and they give you a refurbished phone with third party accessories. It some cheap stuff at that. The charger, the case and headphones are garbage. What can you do. You pay this money every month and they couldn't even give you the same stuff you bought originally.

I was very satisfied with my new phone. It was my exact device and came in less than 24 hours. BUT... when it arrived, the box with my device inside was loose inside of a box that could have held 4 of the boxes inside.

I am very happy with this service. Very fast and easy. I got an upgraded phone for almost free. They are very helpful and easy to talk to. No problems with getting a replacement phone. It was overnighted so I got my new phone the very next day. Very happy.

The screen isn't secured well to the phone. It clicks sometimes when I'm typing. The phone doesn't recognize touch on the edges so it's hard to type letter "a" and "1". Poorly refurbished phone. Think your team should do a better job of ensuring the quality before sending to people. Plus it's expensive!

The customer service was very friendly and polite. The phone arrived very quick and everyone was helpful. I would definitely recommend this to all of my friends. I really can't say anything more about the excellence of my service I received.

This was the easiest insurance claim I've ever done! From start to finish it went extremely smooth. Could not have been easier and I will recommend your company to everyone I know. Going through Verizon was also very convenient.

After my son dunked his phone in a hot tub, you sent him a new one. It arrived so fast, and a quick order process made the crisis short lived. Thank you for your great service! I would recommend you to anyone, and am glad that you provide this option for me.

My husband and I both use Asurion for our cell insurance through Verizon. We both have broken our phones at least once and always get the replacement the very next day. Anytime we have had any questions or issues they are resolved promptly and with great assistance from their reps. Never had any issues. Great Service, fast responses and delivery.

My replacement phone was shipped without a SIM card. The shipping details said it would include a SIM card. I called to see what I could do. Asurion said I could either wait 5-6 business days, which I did not understand since my phone was shipped in 1, or go to a Verizon dealer to get a new sim & had to pay for it. I was not happy.

Thanks For your wonderful help. Awesome job. The Package came on time. It was delivered to my work. Had no problems. Thank you once again. I really didn't think it was going to be that fast. You did a great Job! In the future I will be using you again.

Easy, fast and affordable. I have had to use Asurion quite a few times over the last several years and this last time really showed improvement. Also loved getting the iPhone headphones and charger with the replacement. It took only 24 hours and I had my replacement phone in my hand.

My iPhone screen broke and I filed the claim that day. I had my new phone by noon the next day! Excellent! Filing was easy and fast! Returning the old phone was a breeze too with the envelope I received. I'd recommend Asurion to anyone! Thanks a lot for the great service!

Prompt polite service. Thank you!!! I needed a replacement pouch to send my son's broken phone back. Very nice people on the phone and they helped me out right away! They didn't ask questions just offered a solution. I appreciate that level of customer service.

What made the service ok is that I have to contact Verizon to approve you guys into my account. If I'm paying then why should have to get them to approve. After calling it took 24 hrs for you to get my order ready and it didn't ship for another 24. Not good when I'm running a business.

This replacement process was terrific, I couldn't have suggested anything to make the process easier. Thank you for everything. From the representative that took my initial call to returning the cellular device it was a great experience.

Stolen phone - No **, just helped me get it right right from the beginning. Very professional customer service. People oriented. Phone arrived in a prompt time. The representative that helped me was kind and not condescending. Yep, your company it great to deal with.

Received my replacement phone the next day! Fast. Quick. Easy. Highly recommended to anyone to go through Asurion. They made the process easy & simple. Ordered my phone after midnight & got it the very next day. Can't ask for better!!

The process was super easy and the rep that took my claim was so down to earth and helpful. I got my new phone the very next day! Sending the old phone back was a breeze. You don't find good customer service like this anymore. Great job to you guys!

My phone was stolen and I got a new phone quickly. Only waited two days, made my life easier. Process was easy and their customer service was very helpful. Overall content with the additional money I pay for this coverage.

Very friendly, and understanding service. I lost my phone somehow, and they helped replace it very quickly and easily. I think they are a necessary asset, and I'm glad I use their service. I fully recommend signing up to get your phone insured.

Why did it cost $199 to have a new phone sent to my daughter? I'm disappointed that for that price you couldn't even provide her with the phone she wanted, the gold Galaxy S7Edge. Asurion said gold was discontinued so they offered her silver. The phone she received was black!

Very happy with my experience, I would definitely recommend it. They help me replace my phone twice, my new phone has never worked better. I know that if something was to go wrong again I can count on them to have me a new phone the next day! Very thankful for this service.

My new phone came very quick and it's a great phone BUT I'm already paying $150 a month for this phone that someone else broke... I shouldn't have to pay $200 to get a new one sent in... That's what the INSURANCE is for.

Overall I am satisfied with the service. Instructions for the most part were clear and concise. However, did leave some questions that I later visited a Verizon store to obtain clarification. The clarification was simply concerning the availability to ship to a residential area versus a commercial area. Unfortunately I'm not able to have the phone delivered to my place of business as access is restricted. Therefore residential was the best option for me. Once that question was answered the rest of the process was simple as you provided all of the instructions needed to complete the transaction.

First let's start with if I wasn't required to give a star this company wouldn't have got a star but unfortunately they require you at least give one star. This company deserves 0 stars. I buy products from Walmart all the time and I try to always make sure to get the protection plan to be safe just in case something happens to my product. Well back in January I filed a claim on one of my products. I get an email saying the egift card will be sent to my email within 48 hours. So I wait those 48 hours and still nothing so I contact the company only to be told my claim is under review. I figured that was kind normal, but boy was I wrong. The man I spoke with told me to go ahead and dispose of the product. Then he told me the claim would be approved.

Cell phone insurance sounds great... Peace of mind, fix screens, replace devices... Sure. But the iPhone 7 isn't eligible for screen repair, even for the $89 deductible. Oh, but you can buy a refurbished replacement phone for $225. The fine print is really, really fine. Especially for the insurance company which is happy to take your money every month for the illusion of coverage. ATT should disclose that 7 screens wont be repaired under the policy when they sell the policy to you. It's a rip off. Dont buy it.

My Android 7 Edge had a cracked screen from being dropped. I made a claim, paid the fee and they replaced it in a timely manner. Representative was professional and helpful. My new phone arrived and is now in a safe case and I am happy.

Phone was water damaged. Contacted Asurion and received replacement phone the next day. Original phone was no longer available but replaced with more updated version. Very satisfied with replacement. Return of damaged phone could not have been simpler (remove sim card and place in enclosed envelope and return by regular mail). Very satisfied.

Good customer service. I will recommend to my friends to use insurance on their phones. My two brothers add insurance to their phone that did not have insurance. I mentioned to them and they thought it was a good idea. I will tell my coworkers to about insurance on their phones.

Called 5 different times within a 72 hr period. Getting different stories and answers each time. Sent the wrong phone once and a broken phone another time. In total I was sent 3 phones in a week due to the dumbass people working for this company.

I broke my phone and was sent a refurbished replacement. It did not work. It was awful! Returned it. The guy sent me another one. Same thing. It did not work, it flashed intermittently. It wouldn't communicate. It was terrible, terrible experience. I had to purchase a brand-new iPhone 7 in order to get a new phone that worked! I'm a very busy realtor, and those two phones left me stranded! Very disappointed.

Very informed and new phone was delivered in two days. Kept us posted when the new phone was to be delivered and provided easy to follow instructions. Provided return packing and easy to follow instructions for return. Glad we had insurance to replace phone.

I received my phone. There was a dark black shadow under the screen. After a day, the shadow spread all the way across the screen and it looked like a crack appeared all across the screen which led to two large black areas on the screen where the led pixels are dead.

My tablet was discontinued so got something that was around the same deductible price point. It's okay but not as great as my previous one... But thank you for replacing it. It came in next and was easy set up. Works well. Just speaker sounds blown... Especially while my son is on kid tube.

When I first went to set up the replacement, I was informed that my model phone (the LG v10) was out of stock and I had to choose a different model and was suggested the new LG v20, so I continued on and then had problems with the website not accepting my work address (as I was instructed to give since a signature was required) and after multiple customer service people helping me, apparently my claim was restarted and completed with the proper mailing address for my work. However, during this time, I suppose you guys had gotten some more LG v10 phones in, and I was not informed to expect a v10 instead of the v20 I had originally agreed to.

Excellent service. Easy to file a claim and immediate response. Excellent phone. Only two items prevent a 5 star. 1. No directions on using the phone or where to get information. I finally found the information on Verizon website. 2. There was no back case or outside case for the phone to protect the back of the phone. Verizon told me that I could not purchase a backing, since it was supposed to come with the phone. Thank you for your quick services.

The phone you sent has a number of bugs. Very frustrating. Even though it's set not to, it constantly asks me to link to random Wifi. It's all of sudden doesn't work well with my Bluetooth and it freezes up a lot. Pretty lame.

I am grateful that I had insurance but it is annoying that I still had to pay $99 to replace the phone. Phone arrived promptly, took both phones to Verizon to complete the changeover. Replacement phone works just fine.

I was in Puerto Rico. I lost my phone in the ocean. When I returned to Illinois the replacement was at my home. I was extremely happy. This tough situation was turned into an experience that was fast and easy. Thank you.

The process to replace my daughter's cell phone was so easy, I couldn't believe it! I lost mine the following week, and I purchased your insurance with the new phone I had to buy! I had to pay full price for the same phone while I only paid $100 for the same one my daughter had.

Had to speak to five or six people before problem was solved (last person was yesterday). Each one told me that the problem was solved, and that a note was put on my account stating that everything was taken care of. The next day I would get another call about the same thing. This went on for over two weeks. Hopefully all is taken care of and I will not be charged for not removing the location finder from that phone.

You were courteous, fast, efficient and I appreciate everything. My son had his phone in no time. Thank you. Thank you. I would recommend y'all to anyone who asks. 100% completely satisfied. If the IRS was as courteous as y'all might would talk to them. Thank you again. Have a good day.

Thank you for replacing my damaged phone with a new one. My other phone is working good. I did return my damaged phone. Hope you received it. Thank you very much for the help and assistance on how to acquire a new device. Hope you have a very good day.

I have been paying $10 each month for over 18 months and when I did lose my phone, Asurion sent me a repaired, previously owned/used iPhone on which the keyboard has a mind of its own. I have to keep tapping the screen at odd locations to type characters and always have to keep putting focus back on the text field as the keyboard is all messed up. I believe the digitizer and screen on this phone was replaced at some point and now used to replace my phone. So - I have already paid $180 in monthly subscriptions and then was asked to pay an additional $200 "deductible" to get a replacement - really!? Why wouldn't I be given a new phone equipment (same model though) for the insurance I bought and paid for?

My son's phone needed to be replaced and the person I talked to was very helpful and we received a replacement the next day. I was very happy to be able to get this done so quickly. I was very glad to have the insurance on our phones and would happily recommend his service to my friends and family. Thank you! Good service.

Phone was great, process was super easy. Love my insurance plan and how smooth the entire process is. The value paid for the phone is way better than that required if there was not an insurance plan. I would much rather pay a $100 fee vs. $650 for a new phone.

I was satisfied with my service although I found the "iCloud" to be a bit confusing... Originally the iCloud account was set up in 2009 and (my bad) I lost the original passcode. Apple was sending a new verification code to the phone I had returned. It would be nice to have other options for obtaining this code such as another phone, email.

We decided to get this insurance as we have a lot of Apple devices. We were paying $30 a month for up to 5 devices and now I believe it is $35 a month. Our Ipad screen was cracked so we sent it for repair. The Ipad came back with new broken screen. It took us 2 months with multiple phone calls, we spent probably 7 h on the phone (no joke!), I finally got a box to send Ipad for repair. And I got it with new screen, that is broken, and half of it does not work. Now I've been on the phone for 2 h this week. I found out that I was charged 2 times for the repair that was not done. And I'm not going to get my money back and if I would like it to be repaired I will be charged another $89. I could buy new Ipad and get reimbursed but I would not get money back for repair that was not done. And I can't even cancel this insurance now as I'm still trying to get my money back.

Everything was handled just as they said. This is our third experience with Asurion and they have all gone well. We have received the replacement on time and returning the damaged phone is fairly simple. It is difficult when a phone is damaged, but they make the replacement easy.

Thank you for your very quick service on replacing my son's phone when he lost it. Everyone nowadays rely on their phone for everything. As long as the price doesn't go up too much we will always carry insurance on our phones. Thanks again for the next day service.

I really appreciate your quick response in helping me receive the replacement phone (Samsung S6), and the acknowledgement your company takes in understanding the importance of having a replacement. There is nothing worse than being shut out from the outside world. Thank you.

My phone was replaced easily and QUICKLY! The process was super easy. I called your company; I explained what had happened; Asurion referred me to the website. Within ten minutes, the process was completed. I had my new phone up and running within two business days. Thank you.

I had great experience with my most recent insurance claim for a broken cell phone. The process was easy and very fast, and Asurion did everything as promised. I hope to always have Asurion for my device protection. I most recently purchased it at work for another device. Thank you!

I contacted Verizon and the customer service representative connected me with Asurion. The representative did everything possible to replace my wife's cell phone and we received the replacement the next day as promised. We are very pleased with the response we got. Thank you.

It seems that Asurion discourages actual voice communication with its customers by rigging the phone system to drive callers to the website. When I did get through to staff people, they were helpful and cordial and explained the process effectively. Getting a replacement phone was expedient and much appreciated. I would recommend Asurion to others but warn them of the phone system.

They did such a great job handling my broken phone issue. It was quick and easy to make a claim. My phone arrived the next day. Thanks so much for the quick response. We had some issues setting up the new phone we were able to connect with someone right away that helped get everything straightened out. Great customer service!

I was thrilled with the fact that they upgraded my phone to a newer version since my version was no longer available. Even with that a $199 deductible is too high especially after paying $9.99 a month for the service.

Hello. I received my replacement phone quickly and it is working fine. My issue is with the numerous phone calls I have received telling me that the Find My iPhone was not turned off. It actually was turned off properly after the first phone call from Asurion. The rep walked me through the steps and it was off. I continued to receive about one call per week for the next few weeks telling me it was not turned off.

They did an incredible job - expedited the new phone! Upon reaching their service adviser they immediately reviewed our contract w/ Verizon and made the necessary steps to release a new phone to Us. The phone arrived overnight and it was delivered to our door in a very professionally packed box! Highly impressed! Thank you so much!!

Asurion was a lifesaver! My new phone arrived the next day after you enter the claim. Would definitely recommend them and appreciate their professionalism. The claim form is super easy and concise. Had no problems reaching an associate. Thank you again Asurion!

I was surprised to get my phone in less than 24 hours from the time I made the claim. I have always carried Asurion insurance on all of my phones and will continue to do so. I would recommend Asurion and Verizon to friends and family. I have been a customer for about 20 years.

My cell was damaged, wouldn't work, and Asurion was there... Excellent and fast cell phone replacement. If I didn't have Asurion then I wouldn't be typing this because I'm using the very cell phone that replaced my ruined cell phone. Asurion thank you.

My son broke his iPhone screen. I submitted the claim online and was surprised and extremely pleased on how fast the replacement phone arrived. The return process was easy and convenient. Extremely happy that we elected to have the coverage. Well done.

You got me the phone in a timely manner. You gave me instructions on how to return my phone which I followed to at. Then you call and tell me I didn't return it correctly. So then I follow your instructions on turning off, find my Iphone and in doing so there was no phone showing on my account. I have done this twice and with the same results. I have notified your office and made notes on the account and you still call saying find my iPhone is still on but when I check as instructed by y'all it shows nothing on my account. Please fix this situation.

When file my claim representative was very courteous and listen to my problem very well given me an answer to my questions and concerns about my phone. Thanks a lot for the great service and professionalism!! I am very satisfied with this option on having my phone insured with Asurion. Once again thanks to you all!

I have the iPhone and for some reason no one could hear me. I contacted Asurion at 8 pm and by 2 pm the next day I had my new phone. That is amazing customer service and all the representatives I spoke to were amazing! Thank You!

My experience was wonderful. Very quick and easy. The whole process was remarkable and very easy to use. My replacement phone was delivered within two days. I would definitely use this company again. I will recommend using Asurion with my family and friends.

First off, I'd like to say I'm very happy with the Galaxy 6. Although I had a G5 with extra covers chargers and batteries that don't fit the G6. As you know accessories aren't cheap. Asurion sent the new phone with amazing speed, within 48 hours. The woman I spoke with on the phone was very professional and easy to talk with. I'm very happy that I bought protection with Asurion. And will do so again in the future.

All is well with the replacement. The only issue we had was in the shipment time frame. It was supposed to be an overnight shipment but instead it was a two-day delivery. If there is a problem with delivery schedules then call it a two-day delivery not an overnight one.

Phone was lost a couple of times and the deductible was paid continuously. There are logical actions that took place and my most recent claim was denied which is confusing to me. That is the point of insurance. But I would like to replace my device immediately.

This insurance is a rip off. I have been paying it for over 2 years and when my phone broke and tried to get it replaced they said my deductible is $225 because of my make and model of my phone which is a old Samsung Galaxy note 4 Edge. It just seemed extremely high to me to have to pay that amount when it is already a 2-year-old phone. I even asked if they had a cheaper replacement and the customer service told me no that it goes by make and model but they do not make my model of phone anymore, so obviously it should be cheaper I think in my opinion if they are going to give a regular model not the Note model that I currently have and that still works. I just had it in my pocket and leaned against something and cracked the screen. It does not affect the functionality of the phone, just didn't want a phone with a cracked screen.

Nice (replace my phone) job. Responsive and quick. This is the first time I have dropped my phone and broke the screen. I was leaving for out of town and needed it done quickly. Thank you for your assistance. I hope I won't need you again soon.

I called with many concerning questions. The pleasant representative was able to walk me through the entire step-by-step process with patience and ease. She was very helpful and my new phone was delivered within a few days. I then returned my damaged phone in the prepaid envelope. That's it!

This was an absolute perfect transaction from beginning to end. Extremely fast shipping and once we received our replacement phone the directions was easy to follow and everything went smooth. We would definitely recommend this service to anyone. Thanks so much.

They sent the wrong phone. Still waiting on my replacement. It has been two months or longer. I am not as satisfied as I have been in the past with your services. I hope that Google realizes what they have and work on supply and demand. I hope that I get my phone soon.

I was thrilled with the fast response and replacement of damaged phone. However, the new phone will not connect to WIFI unless it is right next to the router. I sent 2 emails asking for help and received no response. I am also unable to reach you by phone. For this reason, I am very disappointed. I can be reached at **. Assistance with this matter would be appreciated. Thank you.

Very friendly. Had our iPad 2 days later. Well worth the money. Sometimes 8 year olds have problems keeping up with things during their busy day. Our granddaughter is homeschooled and her iPad is a very big part of her work. Of course she has her fun time also. Thanks again.

No issues no worries. Great customer service. Received new phones right away and they were new. I have always been happy with your service. I received the product in a timely manner and you received the product in a timely manner. I guess the only thing would be to send customers a confirmation that product was received. This way they don't have to worry if it was received or call and find out or wait for their next bill.

Replaced Motorola Droid Z Play. The screen behind the front most glass got damaged somehow, but was replaced through Asurion without incident in a timely manner. I went online, followed the prompts and directions, and by the end of the next business, I had my new phone. Great service, thank you!

I was happy that I received my replacement within 24 hours but I'm not happy that they did not send me a replacement of my Note 5 which I damaged by mistake. I am very disappointed with the Galaxy 7 Edge. It doesn't have the stylus, the speed, or take as good of pictures as Note 5.

I was unhappy with the idea of replacing my phone that was less than a year old with a refurbished one. After having the phone for a week I was unhappy with the phone. I have a hard time believing you couldn't or didn't make sure the device you sent me was in perfect working order. It froze up on me the first day before all my apps are even downloaded. After 3 or more issues with the phone less than 10 days I received the replacement device I had to call your company to complain about issues with phone. I use my phone to accept payments at work and this was very important that I have a reliable device on hand to use. The issue was resolved by your company and I thank you.

I don't like that I have to fill out that form and still pay that 150 for the phone. I'm already paying, which I don't want to do but I know I have to. I also get why they make you do but they should find another way even if the form is online instead. I don't want to print then fax or upload, that tedious work.

Claim was resolved quickly and without hassle. I was even provided with the next model up as my broken phone was no longer being manufactured. The deductible is absolutely insane though. 150 dollars for a 600 dollar phone? Blows my mind. Other than the staggering deductible cost, I am satisfied with my insurance and my recent experience with them.

My phone was stolen from my buggy at a discount retail store while my back was turned for only a few seconds. I came home and followed the recommendations outlined on my provider's website and in 2 hours my stolen phone was deactivated and an older phone I had in the junk drawer was re-activated. Minimal downtime and after paying my small "deductible", my new phone was packaged for shipment the following day. 2 hours, back in service. 2 days and back with new phone. No questions asked! Thank you, Asurion.

Asurion quickly responded to my insurance claim. I received my replacement phone within 2-3 days of submitting my claim, and after my new phone arrived it was easy to set up the new phone and send in my broken one. Overall, a very positive experience.

After misplacing my husband's phone, you guys were great in every aspect of the transaction. He had his new phone the next afternoon as promised. Couldn't have been happier! The representative on the phone was professional and informative and told us exactly what to do. I am so happy we had the insurance and will definitely keep it. Thanks.

Good customer service. We had to confirm our identity which was new policy we were told. That was time consuming but after that our replacement phone was sent and no issues. Asurion also gave us more time to return the damaged device because we had issues transferring the information on the phone.

My iPhone 6s would no longer keep a charge. I reported it to Asurion, paid 150 and received new 6s iPhone next day. Asurion sent a return envelope prepaid to return bad phone. Also provided plenty of a direction on how to return the phone. Easy replacement.

Replacing the phone happened quickly. The only reason why I did not give five stars is the phone that was replaced was an Iphone. The phone would not come on anymore and the Apple ID had to be removed in order to return it. Although, I was able to do it online it was a hassle.

Samsung Galaxy 7S edge - Replacement came next day, set up was easy, return was a breeze. I'll use Asurion with every cell phone purchase. My son is a klutz with phones, and this service is a necessity. Thank you, thank you, thank you.

I filed a claim, don't remember the actual process but do remember that there was a hiccup finalizing the claim. Could have been user error, not sure. Phone was delivered as promised. The only recommendation is regarding consistency in your paperwork. One document indicated I needed to return the device in 10 days and another indicated 15.

Very happy with services. Customer service handle our claim promptly and professionally. I would recommend your services to my friends and family members. Thank you to all the people of Asurion who help resolve our claim in a professional manner.

My wife's phone was stolen. We receive the phone by the next day. The phone receive had an issue with charging but we called and they sent us a new phone the next day. Very easy to get on the phone. Everyone was very helpful all around. Good job. Definitely recommending you to friends and family.

My replacement phone arrived quickly and on time. I had to go to Verizon 2 weeks afterward to get a new Sim card because my phone was not receiving text messages and dropping calls. The phone still drops calls so I'm not sure if it's the phone or the network.

We submitted a claim and got our replacement phone after the back order came in without a long wait at all. We sent our broken phone back and Voila! That was it! Awesome service. Thank you so much for your service.

I was so pleased with the quickness of your delivery of my new device. It was effortless. With our super dependence on mobile phones, your expedited service was most welcomed. Your customer service folks were thorough, detailed and professional. I will continue to insure my devices, I've learned a valuable lesson.

The folks we spoke with on the phone were very polite and helpful. The online process to file a claim was quick and easy... BUT it took three devices sent to us before one worked correctly. The first one was refurbished (said so on the back of the phone and came in a non-factory box) and did not function correctly when set up. They sent us another refurbished one, we sent first replacement back, and the same issue with the second replacement device. Third time was a charm, as we asked specifically asked for a new, non-refurbished replacement device, and received one. Sent the second replacement back, and third/new phone is working great. So moral of story is watch out for the refurbished phones! Good service though!

I am very pleased. I actually got a new phone sent. One time I made a claim and was not satisfied at all. I got a refurbished phone twice. And both were not working properly. I feel that we pay an adequate amount monthly for the insurance that we should get a new phone sent. After all, I had insurance on what was a brand new one.

I was fully satisfied with the quick replacement of my broken phone. I made the claim and within a couple days I had a replacement. And as I use the phone for work, I was very happy. I have had many people tell me that getting the insurance on a cell phone is a ripoff, but I always tell them that it is worth the few dollars to have the peace of mind of a good insurance company.

Excellent prompt service, very responsive, professional attention. I will use this company again with no problem. I use them before with excellent results. I recommend this company to all people. It is been a excellent experience to work with this company. I will renew my insurance again and again for this kind of service. There is no better company.

I lost my phone and had a replacement the next day. Only problem was that the replacement was defective, so had to wait for 2 more days. Also paying $9.00 a month than $150.00 for the replacement. I think I too much for a 3 year old phone.

Your service was fast, simple and reliable. All it took was a phone call. The problem was resolved in 24 hours to my satisfaction. The return of my damaged device was also ready. I will recommend your device insurance to my friends. Thanks for the great service.

Worst experience EVER!!! Took the advice of the phone robot. Went online and filled out the form. Told to visit a service center. WTF?! My phone is completely useless and can't be fixed! Just honor my damn claim! WTF is $100 anyway when I've been paying the ** fee for 5 years? Never again!

Was sent a refurbished phone that gave me problems the second I turned it on. Freezed up. Opened apps on its own. Called contacts on its own. Fuzzy, white coloring would shoot down and up from the top of the phone. I'm a patient person so I put up with it. But enough was enough. Called to get a replacement with the one-year warranty and was threatened with a $300 charge if I was the problem behind what was going on with the phone. UNBELIEVABLE!!!

I received my phone the next day as expected! When I was ordering my package, I had a few questions. I called customer service and they were very nice and understanding. If I ever break my phone again I will be coming back to Asurion.

When I called, I thought I was going to have to go through a long verification process and would need to submit additional forms. But that was not the case. In fact, I was happy to see that Asurion was able to not only move swiftly but quickly in order to process my order and get me my phone. I am very happy to have Asurion as my insurance provider.

Phone doesn't work correctly. Text message works fine but can't hear no one when on a phone call nor can they hear you. Also when it is charging says it's at 100 but then shuts off when it is on 40 percent until I plug it in to get it back on. So all in all the phone is useless besides text message and social media.

My experience with Asurion was a very long, drawn out process. No communication whatsoever. Had to call several times and Asurion had me thinking all paperwork was done and in actuality, there was a problem. Each time I called, asurion would tell me phone is in mail when it wasn't.

I received the replacement Droid Turbo for line 716.548.4669 very efficiently etc., however, it was not quite the same model as originally purchased. That had 64 (gig storage I think that's what it refers to), the replacement is only 32. The original also had the 'ballistic nylon' back, the replacement does not.

Completely destroyed my iPhone in an accident recently. The poor thing was run over by multiple vehicles before I could recover it. Within 72 hrs, I had a new one from Asurion. Seamless process for replacement and an excellent result. I highly recommend Asurion coverage.

My model phone had been discontinued, and so I was offered another Model, which happened to be a new release. I'm completely satisfied with the new model. As it does more than my old phone did. My replacement phone showed up the following day, No surprises!

Filing a claim was fast and very painless. I had great service and a quick delivery on my new phone with no hassles. I filed on a Saturday afternoon and my phone was delivered on Monday. I thought I was going to have to submit all kinds of documents, but I didn't. It was so nice. Thanks.

It was fast easy in the response to my request. I never thought to be that simple but only thing was the deductible of $199.00. It was a great experience. The phone is working fine and phone did come fast. They also replace phone case. Thanks for the great service.

The Apple 6S replacement Asurion sent had a totally dead battery upon arrival. It held a charge but quickly died in 2 days after receipt and would not power on again at all. Does Asurion not bench test products before distribution? I will go with Apple Care only from now on.

I am very happy with Asurion - my new phone arrived next day... life is back to normal with my phone. I was out of town so I went to Verizon store who helped me call Asurion since my phone didn't work. Without delay or questions my claim was processed.

My phone was stolen and as soon as I called to file a claim it was resolved in less than a week. The customer rep was very helpful and sincerely considerate of my problem. She understood my concern. She confirmed I was getting the replacement I requested.

This is the second replacement phone, my original phone worked better than this refurbished phone. I requested a new phone and I was sent another refurbished phone. This is a hassle to have continue to set up phones, and purchase additional screen protectors.

I purchased a cell phone from Walmart and I broke it. I asked for and almost immediately received a replacement. The replacement's hardware was defective and so I asked for an exchange for the replacement. For the past three weeks I have had to provide a copy of the receipt of purchase and the phone's issues and have received no support other than the "company line". The phone is defective, why do I need a warranty I already provided to send to them again!?!! They already sent me a phone. It is their responsibility to make good on their defective product! So be it, I will just wait another week while I suffer with a partially working phone. I hope the next one is functional, I would hate to have to wait another month for another dysfunctional phone. Terrible policy.

Had no trouble at all with my claim. Very happy with the fast help. Thank you for the quick help and accuracy. No problems whatsoever. You guys did a great job and I appreciate all the help I received. I will definitely recommend friends and family to buy your phone insurance.

Everyone was very pleasant and friendly. I appreciated the time they took to explain the process to me. After I received the new phone they walked me through the setup process. The phone work really well. I am completely satisfied with everyone and also the new phone. Thank you again.

Phone doesn't work unless it's on speaker mode. Called and did a master reset and it worked for a day. If you can't send out a good replacement phone then why should everyone pay for the insurance? I'm very dissatisfied with this replacement phone. Please send a new one. Thanks.

I was very satisfied with the outcome of my experience with Asurion. I will highly recommended to a friend and use them again and again. Very patient, concern and eager to help. Great experience. Thank you for having pleasant team members. I enjoyed the speedy service. Thank you very much.

Disappointed. While on vacation my phone was stolen. It was a brand new iPhone 7. I only had it two weeks. I began the steps to get it replaced right away. Trying to find a place to print the affidavit while out of town was frustrating. Then when I received my phone I discovered I did not receive a new iPhone but a refurbished one. I thought I was receiving the exact phone that was lost not a refurbished one!! They need to set up a procedure where when a phone is lost or stolen a person can go into AT&T and get a new phone rather than having to wait for it to be mailed to you. When you get the replacement phone your AT&T account is charged so you are not directly paying Asurion so surely they can create a way to just get a new phone at the store and sign the affidavit at the store.

I couldn't be happier with the service I received from your company. I couldn't afford the deductible for a new phone until almost a year after the incident but Asurion was able to work with me and even upgrade my phone. Thank you so much for everything your company has provided for me.

I called and wasn't given any hassle, was sent out a new phone the very next day and when that one didn't work, was sent out another one to replace it. Very happy with speed of service. Everyone I spoke to at the time was kind and helpful to assist me in my situation.

I have had to replace my phone/s a few times through Asurion. The customer service people have always been very pleasant and efficient. The replacements have always showed up the next day with no issues. I am very happy with Asurion and will continue to use them.

So far, I have been charged $300 for 2 Refurbished Galaxy S7 phones that restart whenever they feel like it, including during phone calls or when I'm surfing the Web or playing games. This is ridiculous and unacceptable. Why can't I get a new phone that actually works especially, when I'm still paying Verizon for a new phone that I no longer have? I'm very disappointed this far. This experience has cost me money, time spent transferring data (which some data has been lost) and pure frustration.

Recently had a need to replace my phone and worked with Asurion for a replacement. I would give top marks to the speed at which the phone was replaced. However, after paying a sum to receive the replacement, received a phone that had a bad battery and had to go through the whole phone replacement experience again. Second phone met expectations.

My original phone had a shattered screen but was otherwise functioning perfectly, so I wanted just the screen replacement service which is available in my primary zip code. However, due to my billing zip being in a different area, they couldn't schedule me for the screen replacement which makes zero sense. I had to opt for a full phone replacement at over double the cost because of their system limitations/inability to find a solution. Phone replacement process was a breeze but still ticked. I had to get a different unit in the first place.

My experience was positive - I filed my claim on the computer and it was quick and easy. The phone arrived the next day. I would recommend Asurion's services as they are easy, quick, reliable and not much of an inconvenience.

We had to replace my son's iPhone because it was broken. The service we received from Asurion was wonderful. Very fast replacement and extremely easy process. The new phone was received the very next day! Thank you so much for all of your help!

Phone came in great shape and easy directions for setting it up. Would be great if it could get there faster. It is very hard to go 24 hours without a cell phone Especially if there is an emergency situation. We would not have been able to call for 911.

Broken phone - thank you for your prompt service. Although I did not get the phone that I wanted and I am having trouble with this new phone. I think it will be ok and I want to thank you. Under the circumstances you did alright.

The screen on the iPhone 6 had been shattered. I carry the multi device protection pack insurance. I contacted Asurion, set up an appointment which was canceled because they did not have the part needed. Next appt. was on a Friday. Two repairmen came to my house to repair the screen. I handed them a perfectly working phone, with the exception of the cracked screen. After they worked on it, put a new screen on, they gave me back a phone that did not work at all. They were not able to do any more work on it. They did not have the parts, again. They told me there was nothing they could do, call the company for a replacement and left.

Thank you for sending me a new phone so fast and thank you for finding me another Note 3 when they are so hard to come by. I really appreciate you guys! I would advise all people to have insurance on their device so that they are not without a phone for very long.

Very pleased with the service - very fast and reliable - Thank you. Cost was minimal compared to cost of a new phone. Don't know what else to say. Pleased with service and would at the very least tell people it is worth the cost especially if you have teenagers using phones.

I was particularly pleased that my original phone was discontinued so that I ended up getting a brand new Moto ZP. The LG G2 that I had was the 2nd one. Original OS died and then so did the replacement which is always a refurb. Much happier with brand new phone. Both LG's were the worst phone I have ever had... problems from day 1. Process for phone replacement with Asurion is simple and easy. Thanks.

Asurion did a great job of connecting with me when I felt the replacement service was sub par. They immediately corrected the issue without hesitation and I was not only up and running, but fully satisfied with the results. Hopefully I will not have to do business with Asurion again, but if I do I know I can count on them to solve my problems! ;)

My phone was replaced overnight and was a painless task. As it was needed to provide support for medical assistance, this was very important. Thanks for the lightning service and support. My call was made in the afternoon and the phone was delivery the next morning. A couple minutes later I was up and running with no loss of information in the new phone.

2 weeks after I received my phone it started malfunctioning. It was working worse than my old phone. I have to turn it back in and get another phone. I would have given it a one star but they shipped the replacement phone quickly.

My claim was taken and a new phone was delivered within 24 hours – excellent service. The customer service people were especially competent and very easy to work with. Thanks so much for all of your help and assistance. I would very much recommend you to all of my friends. I did not buy a new phone without signing up to Asurion for protection.

First replacement phone did not work so had to get another. Second one worked fine, but the fact that I had to go through the process twice dropped it a star. The representative who handled my claim was very helpful and professional, which made the process more bearable.