Asurion Reviews

I have a Samsung Galaxy S7 Edge that I dropped and cracked the screen. I went to Asurion's website and filled out their required information and was contacted almost immediately. I had to provide a little bit further information, so, after doing so, I called the next day and they said that it was approved. I was shocked that they replaced the whole phone instead of repairing the screen, but that is their choice. I was also shocked that it was replaced next day and brand new...not a refurb. Wow!

I submitted original completed affidavit only to have it rejected. I called customer service representative to understand why form was rejected - resubmitted and rejected again. This went on four separate times - called and resubmitted before the claim was finally approved. The process took 2 weeks before it was resolved. Each time I spoke with a customer service agent (when I finally got through) I was told something different. The entire process and customer experience was extremely frustrating and not helpful to customer.

Very easy and fast! The person I spoke to on the phone was very nice and polite and extremely helpful! Very fast and timely rushed overnight delivery. No complaints! Would use again and again. Very easy and self explanatory instructions. Easy mail back method and came overnight.

My daughter's phone was broken and we called to inquire about the insurance. We never used the insurance with Asurion before. Once we called, the representative was courteous, knowledgeable and helpful, and guided me through the process. The replacement phone arrived within 24 hours as expected. My daughter was ecstatic. Job well done Asurion!

Overall great experience. Was sent 2 refurbished phones that didn't work. Was given an upgrade to a new phone. Didn't have to ask for it was for the inconvenience. They were able to send the phones within 24 hours. Every customer service representative was very friendly and helpful. Thanks for helping us out and making us feel good.

My phone was stolen and I received another the very next day. They were out of the same color, but I picked another. I can't believe how fast we got it! Super happy I didn't have to even go into a store, it shipped straight to my home with no problem.

Fantastic job replacing damaged phone, couldn't have been easier. Used both online and phone customer service with such ease anyone could do it. Had my replacement phone the next day, set up and usable. Hope I don't have to use it again but if I do I know they're there to take care of the situation.

Thank you for your excellent service and commitment to excellence. So glad that I paid the monthly nominal fee for coverage. Rep at Verizon highly recommended insurance and it really paid off. One never knows when the unexpected can happened. Thank you!

Replacement phone - Giving me the option to upgrade at a cheaper price than the deductible I was expecting to pay. Refreshing. I expect a company, especially insurance, to go for the highest sale possible. I feel as though my satisfaction was placed before the profit margin.

Super fast send out. Total satisfied customer here!! From the initial call to the receiving of phone - not one single complaint. I will always have peace of mind with Asurion. For those who are just considering adding it to your bill - think no more. Just do it!!

When the images on my phone started fading out, I took it to the local Verizon Wireless Center where I had purchased it. While there the images went completely blank and although I could hear my alarms, alerts, etc. I could not see anything. I was told that I had water damage and they helped me get in touch with Asurion. Within 24 hours I had a new phone.

They did everything they said they would. No issues with the replacement phone. The deductible was a little more than I thought it would be since I had been paying for the insurance for over a year. Not sure I will insure another phone unless they make worth my while.

It was very easy to place the claim and we received the replacement phone within 24 hours. The instructions for returning the damaged device were clear and easily accomplished. I dropped it in the mail the morning after we received the new device. The fee for replacement was also very reasonable.

I shattered my tablet one night and realized immediately how much I depend on it! Called Asurion the next day and had tablet the following day and got right back online and to work. The staff was friendly and helpful and it was totally painless. They rock! This is why my devices are insured!

Asurion had my phone replaced the next day and they didn't badger me like the money was coming out of their pocket. Great customer service. Polite, efficient and cooperative!! I would definitely recommend Asurion to all my friends!! Can't go wrong with Asurion.

My grandson recently lost the iPhone I bought him. It was quickly replaced by Asurion the next day. Everything worked as was promised. This saved us several hundred dollars that would be needed to replace the lost phone if we hadn't had the insurance.

Using the online process, I was able to complete my claim with ease, receive a replacement phone in 24 hours and my cellular service was completely restored. I was also able without issue able to send back the damaged phone at no cost to me. Asurion has been awesome and indeed worth the peace of mind. Paying for insurance may not seem like a priority but accidents happen and having it with a company that provides a hassle-free process is worth the cost.

At first I was denied, the Asurion rep said phone wasn't in use at time of claim. There was some confusion. The Verizon people had to call Asurion and I had to dispute. I got the phone the next day. The rep was accommodating.

I'm wondering if the phone you sent me is a refurbished phone or a new phone, because the SIM card becomes loose easily but the process of switching phones is horrible so I will deal with it. But I have a feeling this is a refurbished 6s???

AT&T gets cellphone insurance from these thieves at Asurion. After paying monthly cell insurance premiums for years we filed a claim for a damaged phone. We have replacement insurance. Asurion sent a worn out cell as a replacement that had no battery life and dysfunctional buttons. When we pointed out the issues they were rude and not helpful. After we returned the worn out phone they sent another that was bent and had a broken screen. AT&T was not willing to intervene on our behalf either.

Service was exceptional, and delivery was outstanding and very prompt. My problem is with the replacement phone. At times, there is a very long delay the screen's ability to "wake up". I am not sure what causes this, and it doesn't happen every time. The most disappointing is the fact that the battery drains very quickly. This has happened since I first got the phone. I have gone through the list of possible fixes for this problem, but I have had no success. Do you have any solutions for my problem? Thank you!

Your service was good. Thank you and everything is good. Keep up the good work. The representative was very nice and they helped me thru the process of my claim. My replacement device arrived when it suppose to and it's working very well. Thanks again and will recommend others to use it.

Both times I have used your services has been pleasant and enjoyable. Direct contact to your establishment via phone is faster than the website in my experience. I was furthermore amazed as to how fast I received both my replacement phone.

After paying $200 to replace my phone the refurbished replacement phone that I received was defective. The GPS on that unit would not work. The 2nd replacement phone was a new phone, which made me happy, but after a few weeks the speaker started to malfunction. I couldn't use speaker phone or hear videos/music. I was told by the agent that I would receive another NEW phone as a replacement, this wasn't the case. I received another refurbished phone. When I called to find out why I didn't receive a new phone the agent made me feel like an idiot and wasn't helpful.

Service was awesome, I called, got the forms, filled them out and got my replacement phone the next day. It only took 1 day longer because I called after 9pm so all this took place on the next day but still awesome service. It's paid off having this insurance.

We were very happy with the service. The instructions were very clear and when we talked to a person they were very polite and walked us through what we were to expect. The phone was in our hands the next day! Yes I would recommend this to any of my friends.

Very easy to use Asurion services. I have talked with customer services as well as filed an online claim in the past. Both were very user friendly. Surprised how easy the claim process was. Thankful that this service exists at the rate my son breaks his phone.

My son's phone was stolen so called Asurion. The representative was very friendly and helpful. My son had a replacement phone within less than 48 hours. Although this is only second time I've used this insurance in 6 years it has come in handy.

My phone was cracked. I use Asurion to replace it. And I was given a refurbished Sg5 that couldn't hold calls, that for a whole day wouldn't give me my text. I paid $160 or something like that for it. After it repeatedly being difficult I went to Verizon, spent $230 on a new phone that's financing it till it's paid off and keeping the stupid refurbished sg5. All well I stopped my insurance and changed to have direct with Verizon.

Very quick and helpful. The only issue I had was I had a question about the return phone and I could never get anyone live which delayed the return of the lost device. The rest of the process was great.

I am very satisfied with Asurion. They answered my claim very fast. I made my claim late at night and by the next day I had my new phone. Thank you guys for your help. It made a difference when you send me all the instructions in how to deactivate my old phone.

Got the phone and it came fast. It all is how it should be. For the price of the replacement it better had been. For $200 I got a replacement but for the price I pay each month plus the replacement fee... I may save more canceling the service and buying new phone out of pocket. Definitely something I need to research.

Phone was stolen. It was a disappointment that my HTC one max wasn't available any longer but I must admit I like the phone that I had to choose from. The note 5. Although I think it's a scam to pay for insurance AND a replacement phone... it is what it is. Thanks.

I was very happy with the service I got. I was expecting a refurbished phone but I got the latest model LG v20 phone instead of an LG g4 phone. The service rep I talked to was polite and helpful. No complaints.

The service was prompt and I truly appreciate your representative who took care of me when I called in for the phone replacement. Keep on doing the good work, I am looking forward to keeping your insurance service for my phone lines and Ipad. Once again, thank you.

I was originally told phone was on back order and it would be 3-7 days. After 7 days I called and they said, "oh no, it is 3-10 days for phones on back order." 10 days without my phone is not good for my business. It did come 10 days later.

I frequently drop my phone at home, at work and even in the shower, so I knew I needed to purchase the insurance the day I received my new phone. I was very pleased with the replacement I received after shattering my screen. And I was very thankful that I didn't have to spend another $900 for a new phone. The replacement came two days after I completed the claim I think. That's probably because I completed the claim really late at night. But it still got here in a timely manner. They also provided me with a new charging cord and wall adaptor and a new set of head phones. That was greatly appreciated and unexpected. I was very pleased with my experience. Hopefully I won't have to use the insurance again, but I will always use Asurion to insure my phone.

Great experience overall. Easy and quick website as well as shipping in a timely manner. I highly recommend them and will continue to use them. Very satisfied with the product I received and also the ease of returning my broken product and the allotted time to return it. Great company.

My replacement phone came the very next day in perfect condition. I was able to set it up at the Verizon store. There were no problems with the phone. It was the exact same phone. The form was easy to fill out online. Payment was easy. The price of the deductible seems a bit high.

I dropped my phone and it was broken beyond repair. I needed my new phone fast and I received it just as I was told. Service was quick and efficient! I am impressed with how easy the process was to get another phone.

Asurion provide excellent service when it came down to replacing my son's lost phone. I file the claim and submitted the deductible online and in two days the phone was delivered to my door. Couldn't ask for better and faster service.

I was very happy with the service provided to replace my phone after it had been damaged (by my running it through the washer!!!) I definitely would recommend for people to make sure they have this coverage. The claim was handled professionally and VERY quickly. Thank you!

The service was fast and efficient. I'm very happy with my new phone. It's so nice to know that the person on the other side is there to help you. Thank you everyone for the great experience. I will definitely recommend this company to all my friends and family.

Replacement of an android phone that was broken. I was very satisfied with the customer service personnel and the immediate processing of my phone. I got a replacement phone within 24 hours. I am very happy with this company. Thank you to all.

Yes I would recommend to a friend and family. This service was amazing! The representative was very helpful with the whole process. Everything happened very quickly and very efficiently. I would use this service again without question. I am a very satisfied customer.

These people are TERRIBLE. If you have the option DO NOT use their insurance. They are unprofessional. I was told FOUR different time frames as to when I would receive my phone. 24 hours, 48 hours, that day then NEXT WEEK. Meanwhile they already charged my bill 200.00! So they charged my bill the 200.00 for the replacement sent which was sent BACK due to finding my old phone. They WOULD NOT take the block off my phone until they received the phone they shipped to me yet STILL billed me the 200.00. The "manager" spoke to me as if I was a friend sitting next him in a bar. Then told me there was no one else higher than him. UNREAL phone companies using these people better get their act together. These people SUCK.

I was extremely satisfied with the service I received. My phone was damaged over the weekend so I contacted your claim department on Sunday afternoon, and by 9:00 Monday morning I had my replacement phone. Since this is my business phone, not having one is extremely critical, but due to your quick service I was up and running in less than 24 hours. Thanks.

My son dropped his phone and broke it. He is in the navy and that is his only way of communicating. Other than email and he has just come back to the US from a deployment so he had not gotten all his communications back up and running. It meant a lot for the speed in which it was replaced.

The website is very easy to use. Much easier than trying to call on the phone and waiting for someone to answer. Going through all the prompts is not fun. The service provided fast. Received the phone sooner than indicated. That was fantastic!

After realizing my bill was about $80 more than normal, a Verizon sales associate had me call the hotline for clarification. Luckily they were able to quickly identify the problem and quickly correct it. They were also able to credit my account with the money missing so my total was much less.

Thank you for the quick service. I had to get two phones from you guys and the second phone doesn't keep a charge for very long. I will not even be on it and the battery has lost a MN lot of juice. I guess that is the nature of the beast. Thanks.

Yes, I did receive my phone literally overnight. However, the phone is NOT acceptable. The battery dies after half a day of not that much use. The camera does not work properly. You left me a message saying you were going to charge me $300.

Asurion was very fast replacing the phone with a good quality product. We are very happy with the ease of the process, customer service, and the program as a whole. The monthly payment for the coverage has been well worth it. Thank you very much.

The replacement phone came as quickly as promised. The deductible was high but everything else was fine. I particularly liked the return procedure for the old phone and the packaging that came with it. This procedure is a little restricting and time consuming though.

The replacement arrived quickly... the next day. Good response. We were late in getting the damaged phone back because we were seeking help in trying to save information. Only negative that I would have is that it is expensive when considering the month-to-month-to-month cost.

Getting a replacement phone was easy and quick. I had a new phone in 24 hrs. I had to send my broken phone back. I was glad to be able to recycle it. The screen shattered. I had paid for insurance for 2 yrs before I needed to use it. I was fine with getting the same model phone as a replacement. Others may prefer a newer device. You can drop insurance whenever you want.

My son's phone had a cracked screen for a while but eventually stopped working altogether. We filed a claim about 10 pm Thursday night and had a new phone the very next day. Excellent! Thanks so much for the super quick service.

I feel that it was very unfair that I had to pay a deductible since the phone overheated and the battery had to be removed to stop the overheating. The Samsung Galaxy s7 was working fine and suddenly shut down and wouldn't allow us to do anything with it. It almost burnt a while in the couch and just kept heating up.

I have a Galaxy S7 Edge, so when I dropped my phone from a height of about two and a half feet, it landed on its face and shattered the glass. I called around for a couple of days trying to find a cheaper alternative to paying my deductible, only to find out it was going to cost about $400. So I gave in and called the insurance. The whole process was very quick and painless, it took maybe 5-10 minutes. Much better than expected. The best part was NOT that it came the next day to my mailbox, but rather that I received a brand new phone and NOT a refurbished one. Thank you. :)

My phone broke so I filed a claim. I paid $200 dollars as a deductible and have been paying monthly for 2 years. When I filed my claim they told me that they didn't have my phone and that they could give me a comparable device. I love my phone that I had and wanted the same phone but apparently I had no choice but to get a different phone or have no phone at all. So I went with the comparable device. I was told it would be shipped to me within one day. Disappointingly, it's now been a week and I haven't received a replacement phone and it hasn't even been shipped yet. I called to check on it and they said it's on back order. So I have been paying for insurance monthly, paid a $200 dollar deductible, and now paying a phone bill that I can't even use a phone on. Again, I don't know what the point of paying insurance for if they can't keep their word. This has been very frustrating and a horrible experience. Extremely dissatisfied.

I was very satisfied with the service! Quick and efficient! The model I had was no longer available so you upgraded to a different and it works much better than the one I had! It's not dropping calls. Stays charged much longer. It has a few more features and most of all it works!

I received a replacement phone for my second line. It was an Samsung Note 5. But I was informed that Samsung was not making those phones anymore. So I received a Samsung 7s. A refurbished Samsung 7s. I really don't care for this phone and I am upset because this phone has so many problems. So I called back and complained because I paid $150 and didn't get a new phone. I got a fixed phone. So the representative told me that they would send me a new one. Never received it. Up to this day I'm still waiting for the new phone. Like I said I prefer my old Note 5. Or another iPhone 6s Plus for that second line. I am upset with Samsung. I don't like to own a phone that has caused so many problems to other people. And I am also upset with Asurion because you lie to me regarding this issue. Please let me know what will get done. Or I will want my money back and you can get this phone back. Thank you.

Asurion was fast and reliable with my phone replacement. I called on a Monday about my phone and was helped by a friendly individual. They followed up with a email and instruction on how to return the old phone and how to turn off find my phone. I would recommend Asurion to everyone.

Thank you for your service. This was a very fast transaction. Great job! You all did as you say you would and I received my replacement in one business day. I did not get the gold phone as I had in the beginning but the silver is just as good. Thanks.

I recently had eye surgery and somewhere between the surgery center and the pharmacy I lost my phone (perhaps someone took advantage of my limited vision, since I could only see out of one eye that had also recently been operated on and was blurry). I called everywhere I had been, and I contacted Lyft to see if I had left it in their car, but I had no luck finding it. It was a stressful time for me, and I really appreciated getting my replacement phone so quickly and easily - thank you!

The device looks new but it 1) continues to turn itself on and off, 2) keeps asking me to choose a keyboard and 3) when turn off when I try to place a call and auto turn itself back on. I wish you'd just send me a new phone since I'm still paying for it!

Very patient. Gave me time figure out what I needed to do to remove my old device from find my iPhone. With her patience we figure out the problem and got it resolved. Thanks for such great service. Very appreciated.

It was easy to file the claim and the phone arrived quickly after figuring how to switch the phone from Chinese letter was no problem. LOL Getting it turned was a pretty simple step by step procedure. I would say the Asurion system is pretty seamless and without flaw. Thumbs up.

Replacement of lost cell phone - I felt like I was treated like a common criminal. The process was very embarrassing and unpleasant. In the end, it all worked out. I am very reluctant to continue to share, because I do not wish to speak poorly of anyone. Thank you for your concern.

Well I never had a phone drop in water, so this experience was new to me. I thought it would have been a huge hassle to replace the phone - and it ended up simply delightful, quick, easy and fast. I couldn't have asked for anything more. Thank you!

I was more than pleased with how easy it was to put in my information and receive my new phone! The only downside was that my device was on back order. They didn't have my specific color in stock, but besides that I was impressed with the service. Replacement came with a charger as well. It wasn't the original Apple one but hey a charger is a charger. Thanks Asurion for providing the service you promised!

The insurance is not that great, wish that there were other insurance companies for wireless phones. I am not satisfied with the replacement. Ended up paying for an upgrade from the wireless provider. Shipping was slow, could get a straight answer from the reps. Wouldn't recommend your insurance to anyone.

The phone was supposed to be there the next day. It didn't show up for over a week. I was very disappointed in the service especially because I was still being charged for a phone I didn't have plus I paid to get the phone the next day.

Before my old phone got broken I never had a problem with my phone calls cutting out, but since I've received my replacement all phones keep cutting out and I'm getting impatient with it. I most certainly can't afford to get a new phone right now.

Got replacement with no problem, but process is so much more involved than it used to be. Most frustrating was having to print forms and download and send them. Seems you could have a way to fill in the forms on the computer and send them.

I was very satisfied with the service I received, even though I had to return 2 replacement devices due to the phone defects which I was only able to recognize based on the original phone that I had. It was still an easy process and the customer service was on point as well.

I had lost my phone Christmas Eve of all times! I was sent a replacement within three days. Everything was taken care of in an efficient manner, but I did have to hold for some time on the phone. Thanks so much.

Phone replacement. I paid the deductible to get a defective phone as the sound would continue to shut off and on. Had to make a trade again with Verizon thus costing more money. Should have paid off original phone then upgraded originally. No savings.

Received a smaller phone with much less battery charge. I will cancel the insurance on this phone. What next a flip phone. I understood that I would receive a replacement phone just like the one that was lost, not a inferior copy of an iPhone 6. Please send me a real iPhone 6.

The touch screen on this phone doesn't even work. They told me I could return it for $140. Unacceptable. I cannot believe that because y'all sent me a phone that didn't work means that I need to pay for a new one. I'm very unsatisfied with my product and my time.

Cellphone screen was cracked. Delivered replacement phone within 2 business days as promised. Transition to the new phone was seamless. Returning damaged cellphone was easy with pre-paid postage. I would recommend Asurion to my friends and family.

I was able file a report, and have another phone prepared to ship out in less than one hour, for my receipt the next day. It was a fast, easy process. I was very pleased with the process, and would recommend Asurion to others.

Asurion service was excellent! It was less than a 24 hour turnaround before we received our replacement phone. I am extremely happy with their service. My past experiences have been very good but they surpassed themselves this time. Thank you, Asurion.

Very easy to deal with. Very helpful, concerned that I was without a phone. After explaining what happened, got info needed, had replacement phone the next day. I would highly recommend Asurion to anyone, wanting insurance on a mobile device.

Phone Replacement: My phone arrived promptly & works okay. You can tell it's a refurbished item, the screen is not very bright even when turned up. I would have preferred a new phone & would have paid for a different brand of phone.

My phone's screen cracked. I used my Asurion insurance to replace the phone. I submitted the claim online and the phone arrived within 24 hours. Very simple. I wish the amount needed to be paid for replacement iPhone was less. But still much much cheaper than paying full price so definitely worth it.

I had to jump through hoops at the Verizon store for 2 days. Then when I finally got to talk to the insurance rep they said they had to do an investigation about my incident, and after being put on hold I finally was not given any reason but told never mind on the investigation. It was then sent the next day. Which thank goodness it was also my day off because you have to sign for the phone they say anytime between 8-5. Who has time to sit and wait for ups to get there during a work day? If not you risk having your phone sent back if it's failed a second time? Why? And you have to pay the shipping? I already pay for insurance, a data plan, and minutes.

The phone I received is defected. The speaker is not working properly. It some only one direction so you can hear but when speak the other person don't hear you and also many time it's not receiving the calls and msgs. So after calling this phone many times from my phone it's not even having a missed call.

It was easy to file the online claim for the phone that was dropped. Received the new phone quickly, and returning of the broken iPhone was easy to understand with prepaid packaging provided. Ample time for return of the broken phone was given.

Replacement of lost iPhone 7. Asurion responded to my claim before the time noted for response and provided clear information on when to expect a delivery. Delivery was made before the time noted. The replacement device was new, which was very important given the lost device was also very new.

I dropped my Pixel XL 128GB in the toilet!! I waited for that phone for months and of course Asurion did not have a replacement so I asked for an iPhone 7 Plus instead and they allowed me to change and gave me a new one the next day. No hassle, no issue. Very appreciative for how quickly they agreed. Very pleased.

I was told by someone in Asurion to contact Apple to get help with changing phone. Received incorrect instructions to put the old card in the new phone. Caused problems. Asurion helped with using the new card in new phone. Still having problems, just haven't called back.

My daughter broke her iPhone screen. Within two days of breaking her phone I had a brand new replacement in her hands. My wife could not believe I received a replacement that quickly. With three kids and a spouse, all with iPhones, getting this protection was a no-brainer. I'll never go without phone protection again.

The glass was broken on my previous phone so your company sent me a new one. Service was great however I feel like this phone is slower than my other phone and sometimes has problems loading and freezing. I appreciate the service but would expect the phone to be in better working condition than my last phone.

The process was quick and very professional. Thanks for the positive experience. I missed only 18 hrs. of phone use in the process. Very impressive. My business is customer service and your company did a fine job of taking care of the customer (me). Thanks again.

My iPhone 6 dropped and started glitching. It was already out of warranty but Asurion replaced it for me. My replacement came the next day and was perfect. I even like the new charging cable. I have Asurion coverage on all four of my Verizon iPhones. It's worth it!

My MiFi was running super hot. I called and reported it. Within a few days, I was sent a new one! Customer service was great. Since they didn't make my model mifi anymore, they upgraded me. I am very pleased.

Very easy getting the new phone set up exactly how my old one was. Very user friendly. I also think the new phone I received works really good. Usually never pay for insurance. Well, worth having. I'll never go without it.

Outstanding! Form was easy and straightforward to complete without any problems at all. In today's hurry up world it is almost impossible to receive any customer service much less the fast and courteous customer service I recently received from Asurion. Thanks!

Very fast and efficient replacement service. We received the phone the next day after reporting the loss of phone. Phone was taken from a bathroom at the Miami VA. Went to lost and found office to be told we were the fourth loss that morning.

I have problems with refurbish phone not working probably like when I purchase new phone. The battery power don't last. The phone freezes a lot. Drops calls. I purchase 200 for a new phone not refurbished. I'm not happy with results of this phone.

Asurion was great. I got my son's replacement phone very fast. The directions that were included made everything very easy. Including a return envelope also made it very simple to send the damaged phone in. Thank you! I would definitely recommend Asurion to friends.

The whole experience was amazing. I love my phone. I would love to recommend to a friend. They would love to use this just to fix their phone. I hope you guys keep up the good work. I hope I don't break my phone again but if I do I'll go back to you guys.

Phone came the very next day after the claim was complete. I was happy with the overall transaction. Only thing could have been better is, I lost my cell phone case when I lost my phone and wasn't offered a new one. But the process was great.

Your staff assisted me as I was having trouble with the online system. The representatives were knowledgeable, well spoken and provided easy to understand directions. Everything went well and the replacement cell phone arrived the next day. The box contained easy directions for activation. Thank you for making this an easy process.

I absolutely love you guys. You replaced my device due to it being cracked, then that one was defective so you guys decided to send me a brand new one, and the best of all it was a newer model than mine. Your specialists are super nice and never give me grief. Thank you!!!

We were helped tremendously and would recommend Asurion to others. Fast and courteous and really had no complaints. We received our phone in a very short amount of time. The screen quit working after the 1st 48 hours and Asurion replaced it with no questions other than to make sure we had not damaged it.

Not happy with the actual monthly price then the deductible. But filing a calm and turning the phone in was extremely easy. I don't plan on another break but I can honestly say if it happen it won't be a headache.

Phone arrived as promised but was displaying the Korean language not English. So this made it useless, I could not read to activate it. Called your Tech support and they had me on the line for over 30 min... They offered to send me another phone. But as it was past 5 pm here and later where they were it would not go out until the next day. And then I would have to wait until the following day to get the new phone. THIS WAS NOT ACCEPTABLE! I was then told to call Verizon. This was not a Verizon issue. It was a phone issue. Are your Tech Support people not trained on the phones that you send out and if not why? So I finally hung up with your Tech Support knowing that they had no intentions of fixing my problem in a quick and efficient manner.

My claim was handled quickly and a new phone was shipped out overnight. I couldn't believe how fast it was replaced. Returning the broken phone was super easy with the enclosed return envelope. I would definitely recommend using Asurion to anyone.

I only have one phone which was recently damaged. Because I only have one phone, no landline and my young son in my home it is critical for me to have a phone. Asurion provided me very fast, professional service. The replacement phone arrived the next day! Great job. Thank you.

The people I communicated with were very friendly and professional. They had the knowledge needed to take care of my issue. I received my replacement very quickly. It was a pleasant experience. They explained details well.

My phone replacement was taken care of efficiently. The rep said I would be receiving a car charger, which was not with the package. So I called back, they said they were not sure why it was not there and would ship another one. 10-14 days went by... No charger. So I called back again. The rep informed me the reason I was not receiving it was because it was not in stock and he didn't know when it would be back in stock. What??? Now what do I do??? Wait and hope it shows? Keep calling? This is poor service.

My experience was generally very good, helpful up front. However, I have questions about the new phone, the theft of my daughter's old phone, turning off the "find my phone" feature, and the new SIM card. I wish that there would have been a bit more follow-up after we received the new replacement phone in the mail.

The phone arrived within 12 hours of my request and was delivered right to my door! The phone is in great condition! The one comment I do have is this phone does not keep a charge as long as my original phone. My phone was 4 months old. Otherwise the service was great and I would definitely recommend to a friend.

Employee dropped phone and it would no longer work. Needed a refurbished replacement, which arrived to us overnight. Thank you very much for your assistance, as always. Your communications are prompt and to the point.

Everything was handled professionally and you made it easy. The form was easy to fill out. The replacement phone was delivered when you said it would be and you kept me in the loop at all times. I would recommend Asurion to a friend. Thank you.

Replacement phone looks great but still locks up worse than my old one did. I believe it's also slower than my old one. I receive the phone fast. I did get great customer service though I just wish that the phone would work better. Is there any kind of warranty on the phone.

My cell phone broke and I had to pay the $199.00 out of pocket expense with my carrier Verizon. Asurion paid me $149.00 towards that expense. The experience from start to finish was very pleasant. The staff was very helpful and easy to communicate with throughout the entire process. Great experience.

The customer service is GREAT. The replacement phone is okay. I mean it has some issues but it's okay. When I am on the internet the screen will just turn pink out of nowhere. It's a little slow when texting. I am hesitant about getting a new one because it may be worse than the one I have now and it takes FOREVER to transfer everything to a new phone. I guess I am just being lazy with having to go through the whole process. I guess it was worth the $180 that I had to fork out.

I am ok with my experience, but not thrilled. My broken phone is obsolete now so was issued another phone. Unfortunately the phone that would have been sent was on backorder for another 2 weeks which made me settle for a Moto X 1060. Although a nice phone, it is not a current model and I am finding it impossible to find screen protectors for it. If you could let me know how to get those, I would be most appreciative of it, or is there a way to get a more current model without paying another 99 dollars?

I got my new phone next day with charger and the details how to return were very good. I was late in returning the device. I was out of town for family emergency and when I came back I called them explaining my issue for not returning on time. The person on the phone was very understanding and helped me. Great customer service.

Everything would have been fine but I asked for a receipt and it's been a month and several calls and still this company cant email me a receipt. Bad customer service. Now it wont let me submit this until I have forty words. So this company needs to reevaluate its systems because some people have busy lives and need to get right to the point.

Phone fell 2 feet and screen broken despite being in case. Phone replacement out of stock- how can a brand new phone be out of stock? It took way too long to get the replacement with no temporary phone provided. Even an older phone that contacts could be transferred to with the same number would have been helpful!

At first I was bummed with $149 deductible but the replacement phone was an upgrade, since my phone was unavailable and when the phone arrived less than 24 hours later (unheard of in Hawaii, 24 hours usually means at least 48) I was pretty impressed. Also, very friendly service!

I received a replacement phone. It had poor sound quality and I was hearing crackling and the battery didn't last the day. I called to troubleshoot. First two representatives said I had to be on another phone to troubleshoot. I told them this was my only phone and I don't have another phone to troubleshoot. I said "can you walk me through the troubleshooting steps that don't involve them dialing in to the phone in order to try to fix any problems first." But the representatives wouldn't budge because I was on my phone. I recently moved to Texas where I don't have friends or family here to use a different phone and I don't have a desk job. I am a traveling therapist so my cellphone is my work phone. Long story short I was able to finally get a hold of a phone. The third representative asked me a couple questions and locations of some numbers and that was it. I got a new phone.

My experience was great. I wasn't able to call (since I needed to borrow a friend's phone!) until relatively late at night and my replacement was still sent overnight. Filing the claim was quick and easy and the representative was very friendly.

Persons that I talk with say they can't hear my voice. I finally figured out that I need to turn on the speaker before they can hear me. Also, the phone shuts off in the middle of a conversation. The timeliness of returning my phone was good.

My son's iPhone screen broke and we were concerned because he is away at college and it was causing problems with the phone's performance. The Asurion representative walked us through the steps to get a replacement phone which arrived just a day or two later. It was a huge relief to me to know that he did not have to go very long without a working phone.

Received a refurbished phone that has what appears to be either water damage or a screen problem. Plan on contacting Asurion for new phone. Unacceptable! I paid $$ for this replacement phone and expected a solid product. Very disappointed. Not recommended.

We did the repair by appointment where they come to your location. They never showed. It was very upsetting. I was not helped by any people on the phone and was very upset. I was able to get to the highest level of supervisor and she helped me and felt so bad that she upgraded out replacement phone. It was just the extra service on top of a negative experience that allows me to say it was an overall good experience.

My replacement phone had power issues so had to send for another. The last phone wasn't able to retrieve photos - very sad - would still like help on this! Where can I go to get a short primer on the basic use of the phone, Android 7 I think it is.

Replaced a lost phone - In the 10 years I've had y'all's service, I think we've had to use it three times. Each & every time, service has been great. Y'all offer a great service at a fair price to consumers. I would highly recommend it to anyone. Thank you for great service.

Asurion provided me the best customer. I received my phone the next day as promised. The deductible could be a little cheaper. They provided more than enough time to send the damaged phone back to them. I highly recommend them. They were awesome!

It was easy to file a claim (wet phone) online. I received the replacement phone quickly. The setup directions were easy to follow. I had no problems with getting the new phone setup or in retrieving my contacts. Returning the phone is very easy also with the mailer.

My cellphone was lost into fast running water and I was pleased to find that the insurance covered the cost of the phone even with the $200 deductible. Got a new phone in about 24 hours just like the lost phone. Registered and downloaded the cloud backup, it was like nothing was lost. Thanks very much.

I received my replacement within 24 hours which I was highly impressed with the quality of the phone which was a replacement to a phone I didn't have prior which was the HTC M9 gold. I received the HTC 10 with at least half the memory of my previous phone. Cost me $150 for a replacement and the phone like many others was messed up. I could not access my email, my texting, the web kept messing up above all else. I had to bring it to a Verizon store to get it operating which for them was a hassle in itself destroying 6 SIM cards and 2 hours of work. In the end I traded it in for a better phone.

Phone was cracked and was starting to not work correctly. Asurion was a bit more extensive than I remember but still not too difficult. Phone came quick and was in great condition. Sending back my bad phone was quick and easy.

Very professional and quick service in replacing my lost Galaxy S7. I work on an ambulance and I use my phone all through the shift calling hospital ERs to give pt reports... Thanks everyone involved! I would definitely recommend this to a friend.

My daughter broke the screen on my S7 Edge. Thanks to Asurion I had a replacement phone within 2 days of filing my claim. The only reason it took 2 days was because I filed my claim on a Saturday. Thanks Asurion for your promptness and excellent assistance!

I revived the replacement phone as scheduled but the refurbished phone that was giving to me has glitches!! The screen freezes and it ghost write from time to time and the unlock finger touch doesn't unlock or recognize my fingerprint 99% of the time.

They were very fast and extremely nice to help me get a replacement device (Samsung S7) when I needed it. I am greatly thankful and happy to have Asurion's insurance coverage. I would definitely recommend their coverage to family and friends that need insurance on a device.

Dropped my phone at a service station by accident. Although it did not get run over, the screen was damaged when it landed. I carry insurance on it and Asurion replaced it within the next day. Very pleased with the turnaround response.

The overall experience with Asurion was great and they were very responsive and overnighted the replacement phone to me. However, after a month of use, I am fairly certain it's a refurbished device and the speaker cuts in and out and when I make a call I have to dial their number, hang up and then call again in order for it to work. :-(

This was super easy to do and I was very happy with the quick turnaround. I was able to get my new phone up and running quickly and send the broken one back in an easy manner. I was pleased with how smooth the process was and I was happy to know that I was paying for a good service.

Great quick response to my problem. Thank you for all your help. My phone had been delayed on back order for two months. Within 48 hours Asurion resolved and shipped my new phone. They included an envelope to send back my old, damaged phone so in all it was very simple/quick.

Applying for service was good. Received phone quickly but the phone has not been good. It is my son's phone and he can call out on phone and caller can hear him but he cannot hear who he is calling. We have tried different settings and nothing seems to fix problem. Phone needs to be replaced with a phone that works. I would appreciate someone from there calling me to correct issue or get another phone.

Finally! at&t and Asurion heard me. Happy to get the issue solved :) Thank you :)

Made the claim through Asurion and had the replacement phone in just a matter of a few days. Received the exact replacement model for the deductible amount of $50.00 per the policy. One problem was no paperwork for the return of the damaged phone was included. Also, no response from emails and phone messages requesting same.

Getting the phone was easy but trying to get it setup was difficult. Finally had to call the carrier and have them help which took about an hour. Glad the phone was insured but hope we do not have to replace it again. Sending the damaged phone back was also an easy thing to do.

I was very pleased with the service and the outcome. Staff were very professional over the phone and the online process was easy to follow. They did exactly what they said they would do and delivered the replacement product to me in a timely manner. I would recommend them to anyone.

I processed the claim online. The site is easy and user friendly. I received my phone within 24 hours of the claim being processed. I recommend Asurion when purchasing your iPhone. The copay is a lot less than having to buy a new phone before your contract is up.

You didn't offer my phone in the color I have, so you offered me a free upgrade for the inconvenience and I love my new phone. In my case I'm very happy with your service, although the 140$ deductible was a little rich for my blood, but nonetheless good work Asurion. Stay competitive, but fair to your customers. Fast servicing on claims and replacing devices.

I loved the ease of going online to do my claim. The deductible is a bit outrageous after paying premiums for, insurance for so long but I knew that when I bought insurance. The phone arrived fast and returning the phone was just as easy and delightful. Thank you.

Great service, very quick response. Extremely easy process for filing claim. Received replacement promptly. Excellent replacement product. Very easy to return damaged telephone. Received return label and envelope, just stuff, seal and send! I tell all my friends about Asurion!!!

I got my phone within twenty four hours and I was able to go to the store and get it on the same day. No problem retrieving my pictures or contacts. The person on the phone seem genuine on their concern for me and my dilemma.

With my job, going without a phone is just not an option. The time it took for me to get a new phone was so quick that it didn't affect me in the slightest. Smooth and easy process. I will always have the protection plan on my phone from now. The only issue I had was due to the post office and the customer service at Asurion was more than helpful figuring everything out for me. Thanks again!

The "brand new replacement phone" that I was sent is clearly a poorly refurbished iPhone. From the moment I activated it, it was worse off than the phone I dropped in water that it was replacing. There are constant keyboard glitches and the battery life is horrible. It turns off without warning. After all of these issues within the first 24 hours of using my replacement phone, I contacted Asurion about the issues. That was nearly 2 months ago. I'm still waiting to hear back. Needless to say, I won't be paying for insurance on my next phone.

The replacement phone you sent me did not work and I had to wait an additional 4 days for a new phone from Verizon. I have paid into this insurance for over 6 years, and still had to pay the deductible for the phone. Which as I stated above did not work. Terrible company and not worth the money.

My daughter's phone broke, we called for a replacement. The one Asurion sent was old, refurbished phone that did not work. We even took it to Verizon, could not get it to work. Again had to send it back. Waste of time, money, effort. After getting upset then they sent a proper phone. The experience left a bad taste in my mouth. Paying for insurance for two years, purpose is to have the problem resolved quickly, easily, efficiently. My daughter had to leave town in a school trip without her phone. The only reason why she has a phone is so we can communicate. I feel the system is flawed. They just sent the cheapest thing. I felt so taken advantage of by the company. We are evaluating if we should keep insurance.

Great customer service. Nice gentlemen is sending me a new return envelope for my phone. Thanks... it was fast and easy. Great help. There was easy steps to follow. I had a problem on my end when transferring pics but a rep helped me and I just dragged my pics from my phone onto my laptop. Great.

Have done phone replacement with two phones in past 6 months. It was quick and easy to get a replacement phone. Online claim form easy to follow and complete. New phone came as promised. Hefty deductible only reason for not giving 5 stars.

Received my new phone quickly, but I soon grew very dissatisfied with my experience. Phone is not equal. Refurbished phone has numerous flaws, including (but not limited to) battery life, slow performance, camera quality and GPS malfunctions. I have had difficulty contacting anyone at Asurion about this. I would like a new phone that was closer to my old one. Not satisfied!

Got my replacement phone within hours and was like nothing ever happen. Great job. Called the 1 800 number and talked to someone within minutes. My after a few questions and concerns I may have they had me fixed right up. This is the second time I have used them, one was when I was on vacation. Got my phone shipped there with no problems.

Fast and effective service. Submitted claim and within 24 hrs we received the new phone, activated and got it running. Loved how easy it was to return broken phone. Everything pre-arranged and ready to go! No hassles!! Thank you for this service. It is well worth the premium to have this peace of mind!

Everything was great! We did not have any problems throughout the process. We did not expect to have received the phone so soon. I have never had a phone arrive that quick. Usually it takes more than 2 business days. Thank you!

I dropped my phone and it stopped working. Went to Verizon and they confirmed I had insurance. They gave me info to contact Asurion. The process was simple and easy. I was very pleased with how quickly I had a replacement phone.

The item (smart watch) I had was a older version. I was upgraded to newer device. I'm highly satisfied. I would definitely insure any other devices I purchase in future. I'm totally convinced Samsung products are the best. Thanks again for your help with this matter.

Phone you sent me not working properly. Phone drains the battery within a hour or two. I have to leave it on charger to use it. Last iPhone it replaced lasted two or more days. You Sent my replacement phone quickly and representatives I dealt with were very helpful. Great customer service reps. iPhone really sucks. Not even close to last phone.

Asurion has absolutely the best customer service I have ever experienced. Hands down. Every time I have a issue they made sure to take excellent care of me. My only complaint would be that I received 2 replacement devices that both turned out to be defective. After the 2nd device was defective customer service issued me a brand new device (not refurbished). So far the new device works absolutely perfect. 0 complaints and I believe I will be good to go for the long run. Thanks again for excellent customer support.

Heartbreaking incident, but you made it good with the prompt delivery of my new phone and accessories. The Edge 7 must be insured because no one can repair them. Glad I took out insurance. Dropping my phone on the concrete was unexpected. The service to replace, took only a few simple steps on my part.

I cancelled my service on two of our three phones. You made me feel like I was stealing a phone. This you are not insurance. You are a scam. You asked so that's my thoughts. Sorry I had to go through so much. It made me feel like I would never want to go through this again. Good job with saving money, bad job at saving customers.

It was a horrible experience. I didn't get my phone forever and they lied about when their claim would be coming back through. Very overpriced, overpriced, overpriced. Very complicated paperwork. Took forever to get a hold of somebody.

I got what I wanted. It's just your website is so slow that I cannot confirm receipt of my phone. I have been trying for a while. The store would not give me a phone there so I had to wait for the mailed replacement. Because the NOTE7 is not available I had to get a totally new type of phone and none of my charge cables work which is frustrating. I have spent a lot of money to get the phone and accessories back to how I was before.

Thank you so much for being so prompt to handle our claim. In many years of having phones, we never had to use our insurance. Unfortunately my husband's phone got broke, but thank you for having a new one to us the very next day. We could not have asked for better service. We filed the claim in the late afternoon/early evening and a new one arrived at our home the next morning. I am very impressed and happy!!!

My daughter's phone broke and we needed it to be replaced. Filled out form online and didn't fill out right. Called the number. Spoke to a representative who gathered all the information and got a new phone for us. Very easy and the person that helped me was efficient, professional, and knowledgeable.

Everything has gone well with your company with other claims. This last one was confusing and a bit stressful. We sent in the damaged phone as instructed then got an email that the find my iPhone wasn't off. My daughter did it again, as she had done it prior to sending. Then I got a phone call it still wasn't done. We were unable to even find the phone in our cloud so I was concerned what had happened and if we'd be charged. I finally had to call and was told not to worry about it, there was a glitch in the computer updates and if we did it, it was fine. It was a lot of worry and messages for nothing.

The deductibles are a little high since you could walk in to any repair shop and pay slightly less without the $11/month for a cracked screen. The phone replacement costs is more reasonable at $149. The turnaround time for a claim was exceptionally fast and return defective item timeline was adequate. Overall pleased with the service.

Service was quick, I sent my signed documents and license and the response was rapid. I didn't like that I had to print out the paperwork. It should all be done online. But I had a phone within 3 days from losing my original phone.

The first people weren't helpful, then I got a hold of a gem of a person, took great care of me. Listened and solved the problem. The first two people just didn't have answers, the pixel is out of stock- Google can't handle demand? Finally, they gave us another suggestion that worked.

I had to use Asurion twice in one month and they did an awesome job. I have confidence that this was an added protection that is necessary to protect yourself from losses. I would recommend that all phone carriers have this in place because the phones are more fragile than advertised.

Other than cost great. You did not have my phone so I was upgraded. The edge is not a very steady phone. Nevertheless I have a phone. My new edge screen cracked the moment it came out the box. I was trying to put in the case and it cracked. I had to pay 35 dollars to get a better case but can't get a screen protector to fit with the case. The man in the store broke it trying to cover the phone with case. That being said it is what is.

I broke the screen on my iPhone and received a brand new replacement within a day of filing my claim. I was pleasantly surprised by the quality of the replacement I received as it was brand new, and in the past when I've received replacement devices they were refurbished and had body damage. This was a much better experience than the ones I've had in the past!

My wife use to teach computers at middle school and a severe auto accident and she became disabled. She bought a additional warranty for a HP laptop computer. The computer has never worked from the first day. She has spent countless hours on the phone with tech support having them take over the computer several times over the last 2-2 1/2 years. After fruitless attempts to fix the computer the techs would say to send in the computer. Well it has been sent in 4 time for repairs and of course doesn't count the countless times she has talked to the techs over the phone. Each time it would come back they said it was fixed only to have my wife spend more time on the phone and then sending it in again. Well it is going in again a 5th time.

The process is so easy online. My claim took me less than 15 minutes and I had my new phone the next day. I would definitely recommend this service for all phones. Thank you for making this process so simple and saving me the frustration that usually comes with replacing a phone.

My husband dropped his phone out on a construction site and the back of his phone broke. Asurion had a new phone at our door the next day!! Great customer support!! Keep up the great work! Have a nice day!

Ok, well the phone came on time and that was effortless and for that I thank you. Although the phone itself is horrible. I literally have to reboot it 9 times a day. You really need to test your refurbs before sending them out.

This refurbished phone is not like my other one, in the sense that I could walk all over my home with the Bluetooth and not get disconnected. With this one, I can be sitting right next to it and it will disconnect and sometimes reconnect. I truly am not pleased. The service was as stated, I received the device when expected and uploading my information was fairly simple.

Very confusing. Tried to do everything as directed. Recently we have had two phone messages that we did not do it correctly. However, I went online and it appeared that we had correctly disconnected??? Hopefully all was completed ok. If not, please send email to **.

My tablet screen was shattered, not charging properly as well. Got a new one in the mail, hooked it up at Verizon!! I am very happy with the service via phone call to Asurion and the immediate replacement!! Thank you.

The transaction was seamless. No hassle, no games; just business for obtaining a replacement phone after a phone was lost. Thanks for doing what we have paid for. I would recommend this service to anyone that is in need of phone insurance.

Your service was outstanding. The representative I spoke with was kind and understanding. The shipping for the replacement iPad was super fast. Your insurance is well worth the extra cost per month and the deductible was not high either. I will continue to insurance all my apple products with you. Thank you.

Service was within 24hr I had a new phone. When I had trouble getting the FIND MY PHONE turned off your service personnel helped me and I quickly got it done and in the return envelope and in the mail.

Absolutely & totally professional as well as TIMELY action taken on my claim! Simple easy steps taken with the best equipment in stock arriving AHEAD of predicted schedule!!! OUTSTANDING SERVICE!!! Competent, courteous phone email personnel! Thank you for everything!

The phone was delivered promptly which I appreciate. Customer service at Verizon was excellent as always. I was hoping to speak to a customer service representative at a Asurion and there was no one to take my call but everything worked out so thank you.

So the phone that I received it keeps freezing and the screen won't come on then it restarts. It also won't hold a very long time compared to my last one. I don't know if I received a bad phone and was wondering if I could get a new one.

I called one Friday and first customer service told me that he will sent my phone to my daughter apartment but we never get it. I called again and the second customer service was great and he check the first persons did all wrong. He fixed the problem and my daughter got the phone in the next day!!! Thank you!!!

Thanks to Asurion I received my device in a timely fashion. Not only were they professional but friendly as well. I would definitely recommend their services to others because customer service I believe is a must. Even when I called in numerous times they always assured me that they were working on my behalf. Again thanks for your time and efforts.

Lost my phone and never found it again. I now leave ON my "Find My iPhone", feature. Then I paid my "high" deductible amount online using my debit card. I received my replacement phone at 10am the next morning. This is the second time I needed to use this insurance for a replacement phone and aside for the high costs, their service is great.

Exceptional service. The whole process from filing a claim to receiving my new device was quick and easy!! I appreciated the option to file a claim online, the overnight shipping, and the simple process for returning my defected device. Absolutely no complaints! Thank you!!!