Asurion Reviews

I called to get a replacement phone after the screen cracked when I dropped my iPhone 6. I had no problem getting a replacement but as soon as I looked at it with my polarized sunglasses, I knew there was a problem. After doing some research, I realized that the screen was different from other screens so I called to get yet another replacement. I did have difficulty getting the support rep to understand that the screen I had isn't like the same screen on the iPhone 6 I sent back. She was adamant about how they couldn't tell what type of glass was used on each individual phones, so I asked for a supervisor. She understood my problem and actually offered to send an iPhone 6S which of course I agreed to. The 6S arrived, I mailed back the 6 and all is right with the world.

The new phone arrived the next day and I was happy about that. The new phone is a piece of junk. The battery life is terrible it might last a half of a day. It does not accept my Mophie. It does not let me pair with any of my devices. In my mind, all you sent me was a phone that you received back and it looked good so you sent it to me to use. My overall experience is not very satisfied.

Asurion was great with my entire process! The communication with them was excellent. They guided me thru the process with ease to complete the transaction I needed to get my phone running again. I would highly recommend them to anyone needing to have insurance on their phone.

Claim took several times to submit even with the help of a phone company. But was finally able to receive my phone after 2 attempts to put in my claim. Once claim was accepted phone was on backorder but was sent in a timely manner.

I got a new phone and it worked out really well and it was very straightforward and easy. I had a positive experience with Asurion phone insurance and I am happy I have this phone insurance. Thank you for helping me. I appreciate it. I would recommend this insurance to a friend.

The customer service agent was very friendly and helpful. She was empathetic to my needs. My phone stopped working, and she was patient, while I followed her instructions. My phone came in the near day and, Verizon replaced my liquid screen protector for me.

Fast friendly service. Thank you so much for rushing my cell phone device back in a quick assuage order... Thank you for standing by your products. I am looking forward to continue using your service and great products. Thank you and have a nice day.

Asurion provided a hassle free and speedy (next day) replacement of my Samsung Note 3. Unless one has the bucks lying around to fund their own replacement, this insurance should definitely be considered. I am a private individual who had the misfortune of buying a poorly designed holder, resulting in a dropped and broke phone.

Can someone please call me regarding the phone I received. I am experiencing a few problems with it. Unable to place on hold with other caller on the line. While someone was on hold accepted the other caller, the person on hold was conferenced in. While talking to someone the phone will dial another number.

Cellphone will not charge. Filed a claim. Will not charge and cracked screen. Asurion said "Not covered. Call carrier." Called Verizon. They called Asurion and transferred the call to me. Asurion wanted to know the date and time of the last call (my son's phone). I said I did not know and the phone is dead so I cannot check the call log. Asurion said the date and time would be verified with Verizon to approve the claim. Call ended. Called Verizon. Last call on the Verizon network was a week earlier than calls and messages made by my son through WIFI. So, if I know the exact time of the last WIFI call, Asurion would reject the claim because it does not match Verizon's record for the device. Cannot call Asurion directly to update or change a claim. Online claim cannot be changed. Need to talk to Verizon to contact Asurion rep. I will call Verizon after I submit this review. I am **.

I lost my phone which is totally out of character for me. I was devastated. Asurion made it extremely easy to get a replacement within 24 hours and the deductible was reasonable. The representative was sympathetic, knowledgeable and very helpful.

You're a awesome company that can be relied on. Thanks so much. I would tell all that I know that has Verizon. It's cool the waiting time for replacement cell is overnight now 5 to 10 days. Because you know cells are how we keep in touch with friends and family.

Every time I have used Asurion to replace a phone it has been awesome. I receive it on time and the correct product and it is quick and easy. The website is easy to use. If there has ever been a problem with the form submission, the site directed me to the correct area to complete the claim. Great job. Keep up the good work.

While the replacement process was quick and easy, I have had too many issues with charging the phone you sent me as well as screen time out issues and would like to have it replaced since it's been less than 30 days. This would seem to be reasonable.

I damaged my phone when I washed a coat with the phone in one of the pockets. I contacted Asurion and a new phone was sent out. Unfortunately, the first phone was defective and I had to request a second phone. The second phone arrived one day later. Replacement phone is working perfectly.

I was very pleased and surprised with the quick service. I called in my claim around 2:00 pm and received a new phone by noon the next day. Also was a very easy process to turn in the claim. Very good service. I would recommend phone insurance to all of my friends.

This was my first experience with acquiring a phone replacement. My replacement was received the very next day after submission of your paperwork. I am very satisfied with my experience and hope to not have to use my insurance again.

First requested that they come to the house to replace the screen on the iPhone; first agent kept calling to push back his appt. and finally just didn't come. Rescheduled for next day and the second agent called and asked to come early – he showed up on time and after he left he had apparently damaged the iPhone so now we're waiting for a new iPhone in the mail. Buying insurance on a phone that still requires you to pay $79 for a screen replacement isn't much of a deal anyway. When the techs don't show up on time and then they damage your iPhone it makes me wish I hadn't bought the insurance.

I lost my device, with the sim card removed... Asurion denied my claim because my sim card was active in another device. It seems this is NOT device protection, but instead SIM card protection. Account activity and SIM card usage has nothing to do with my phone having been lost, and none of the resellers make customers aware of this; if you share a SIM between multiple devices, chances are you will be denied once you lose the device which is under protection... These thieves took hundreds of dollars from me over the years, and deny my first claim EVER because my SIM was in another device?!? You Suck, ASS-URION!

Everybody was clear in the conversation and they got me my replacement next day. Super fast. My past issues with other companies has been horrible and I was thinking the worst. But, I had a very nice and easy experience with this company. If I have another issue I am positive it will be the same. Thank you.

I dropped my phone face down and not only was the screen cracked but the device was unusable. Asurion made the process very easy to follow from the Verizon website, and I got a replacement phone in less than 24 hours. Much better experience than I had expected.

The associate was very helpful in getting out a new phone to me. However, I was not informed that a 32g would be replacing my 64g Note phone. I still do not understand how they are compatible. My new phone looks nice but have problem pushing the screen to make selections to use phone a lot. Thanks.

Within a few days the phone started glitching! It doesn't stay on all the time and already has a crack even with a protective cover. It is slow moving and takes forever to catch up. Sometimes the screens pixelates and I can't see what's going on.

Had a couple claims in the past 10 years and every time it's been fast, easy, the way it should be. That's the way to take care of your customers. Extremely happy. Will be staying with you as a loyal customer. Thank you.

I was sent the wrong power charger. I was sent the old power charger for a generic phone. It charges at a slow speed and takes hours to charge my phone. I wish I was sent the right charger, then I could have given you a perfect score.

I was very impressed on how easy they made it for me to get a replacement phone and the individual that I talked to was very helpful in helping me lock my phone so that no one else could use it. Thanks.

Great and fast service. I would recommend this service to a friend. If I have any issues in the future I will be looking forward to the same great service. Thanks for getting my broken phone replaced with such ease and speed. Because of you I was only out of service one day.

I received my new phone quickly, but I wished that the deductible was less money. Is there any way to get insurance with a lower deductible? I guess I need to be more careful with my phone and not lose it.

I received the replacement phone on time, but unfortunately I am having issues with sound/volume with the phone. Most of my calls I can't hear the phone ringing on the other end or the person talking. I cannot turn on the extra volume. The only way I can hear the person on the other end is to talk to them using a Bluetooth headset. I tried to call Asurion about the issue but I needed to call them from a device other than my phone which is easier said than done for me. To be fair I had other dealings with Asurion without any issues but this time I am left unsatisfied.

Customer Service was really sincere and professional. 1 problem I have is with the actual product, the iPhone 6. The first phone I got I had problem with the signal on the phone. You folks sent me another iPhone, which I'm having problems with this phone as well. The new iPhone you sent me, the screen freezes. Very annoying. This happens every time I navigate through emails or messages or internet. Please help me solve this dilemma.

I was told I would have a replacement the next day. It was actually almost 48 hours later. The process was very easy to go through and I am glad I had the plan to cover unexpected problems. Even with problems downloading data from the old phone and a delay returning it, Asurion was patient.

I did not have to wait days for phone (samsung s7 edge). Customer service is polite and understood my problems and resolved the issues and received a new phone in one day deliver and I sent the damaged phone in a special package. And since then I have not had another issue.

Ordered new phone on Tuesday. Received it on Wednesday but now it's messed up now too. And no one wants to help me out to get a new phone. Will be calling on Monday morning and this problem will be solved with Asurion sending me a new phone out to me. When you pay over $700 for iPhone 6s plus and get insurance on it Asurion should send out a new phone not a refurbish piece of crap. Will be waiting for a response from Asurion?

I recently had to replace my phone and the battery that was provided with the new device doesn't work. My phone dies immediately and I have tried contacting Asurion but get no response. It's a bummer to have to pay a deductible but yet received another damaged item. Please help me resolve this & I will be glad to provide the 5 stars deserved especially with such fast shipping!

Very easy and fast response. I would highly recommend this protection plan. Customer service had my phone to me in under 12 hours. Thank you for making everything so easy and convenient. The young lady that helped me walked me through the process and was a great experience.

The replacement phone that you sent to me does not work. So far, there are only two phone numbers from which I can receive incoming calls, my wife's phone, and my son's phone. All other phone numbers that have tried to call me on my replacement phone, do not connect with my phone. My phone rings when someone is calling, but when I answer the phone, either no one is there, or if they are there, I cannot hear anything they are saying, and they can't hear me talking. So every time someone tries to call me, I have to call them back to talk to them. I can make outgoing calls to those phone numbers, but I cannot receive calls from any of those numbers, with the exception of my wife's phone and my son's phone. It is significantly inconvenient for me to not be able to receive phone calls. Some of the calls to me have come from Doctor's offices who are following up with me following a recent surgery I had.

I called to access the replacement benefits when my phone was damaged. I received the new phone by the next day!! I even got some expert help by phone to transfer over the information I needed from the old device to the new one. I am very pleased.

I just cancelled my iPhone insurance plan with Asurion. I've paid $12/month for years and as a result, what I got in return from Asurion was my iPhone account locked out for five days. And quietly too, no text message, email or phone call. I didn't realize there was a problem until a client emailed me to say they couldn't reach me by phone. So I called Verizon to see what had happened and they advised me that Asurion had listed my phone, the one still sitting on my desk, as lost or stolen and locked the account. They told me I'd have to call Asurion to get it removed from the block list.

The time it took to turn around my damaged phone with a new one was remarkably fast! My only suggestion is that help transferring data could have been available. While I was able to save photos, I lost calendar information that was quite important.

I was very displeased. I paid 199.00 dollars for a refurbished phone. First one that was sent didn't work. I had to wait for second one to arrived. The second one again was refurbished. And the battery does not last as long as it suppose to.

Asurion was great. It only took a few minutes to complete the claim and I received a replacement within two days. I liked the quick and easy processing and quick turnaround. I will definitely continue to keep Asurion services. Very Excellent.

I was sent a refurbished telephone first. It did not hold a charge. That was replaced after two people at your organization tried to run tests on it. That took hours. I was unhappy because I expected a new phone not a used phone. I also was unhappy that the replacement did not include a good battery. So far as I know that phone you sent me is new. It looks new. I'm also not sure the battery holds any better than the one I returned. It doesn't seem to.

I had a great experience with Asurion the moment I started the claim. The representatives were very helpful and answered all my questions. The package arrived and everything was in the box. I had a question on replacing the new sim card and the representative helped me to figure it out. I highly recommend this company. THANK YOU.

The phone is great. The 6 phone calls, the headaches and the run around that we got was AWFUL!!! We had 1 lady the was more than EXTREMELY rude and made it very difficult. Not sure we will ever do anything with Asurion again. Make sure they get staff that knows what they are doing and want to be there. Don't employ RUDE people.

I lost my phone one week after I bought it. Filed a claim with Asurion after a complete search everywhere I had been. They approved my claim in 5 minutes and mailed me a new phone that day. My phone arrived the next day. That is fast service. Thank you.

You did a great job on my phone. It was cracked in top left corner now it's perfect.Tthank you. I wish you would come out with cover accessories for the Android instead of everything for the iPhone. My nice red cover already has scratches on it. Should be plastic.

My replacement phone was refurbished and the prior issue of the phone was left unfixed. The phones app button constantly clicks on its own. This often makes using the phone difficult. Especially when it comes to texting, emailing, and gaming which is the whole point of having a phone!

I received my phone within 24 hours in order to conduct business with very little downtime. My replacement phone and activation went smoothly and, I had a very positive experience. Best part of using Asurion is that I can complete online questions and be granted a replacement all online, without calling or waiting on hold to talk to anyone.

I did this online, while on vacation. My new phone came to me in about 2 days. I was able to activate it, and sent my broken phone back. It was great to have a working phone, while on vacation.

I did not get help. Those online people who are supposed to help you, didn't help me at all. It took over 2 weeks for me to get my phone. Didn't give me the option to change the style so I could get another one. Not happy with the service. I've phones replaced before but this was the worst experience so far.

Phone is junk, freezes and back is scratched. Such an obvious remand phone definitely not work. The deductible phone just keeps freezing and you can tell this isn't the OE screen. The shipping and claim process was mint. The phone is just pure crap... You can definitely tell this phone was slapped together.

Service took longer than I expected. I went to Verizon with phone & complaint, they directed me to your online service. Once claim was file, received phone in 2-3 days not 24 hours. Overall it was just ok. 3.5 stars. I wish this could be handle more promptly by the stores.

Everything was done in a very professional way, completed in a very fast time frame. I would recommend your company. Thank you for being so efficient. I was satisfied with your performance. Again thank you very much. Hope I don't need you again soon.

Asurion customer service was excellent! They were polite and when we got the phone the next day, it was an easy transition. If I have to contact them again, I will try doing it online but it really was very easy. Replacing a phone can be crazy sometimes but this was pleasantly nice. Thank you!

I'm active duty and I stay on a military base. And they said that they can't deliver it on a military base and that I need to find another address. So when I gave them the address that I stay in they took it and still deliver on a military base. Just don't lie.

Folks are fairly universally jaded about "protection plans" in general and myself included. However, you made the process simple, clear and easy to complete. I will definitely continue to use your service and I am no longer apprehensive of the possibility of a future claim. Great job. Exceeded any expectation I may have had.

I was very surprised at how simple making a claim was. I was equally impressed with the quality of service I received. In the past (quite a while back) filing a claim and receiving a new device took FOREVER! This phone came the next day. WOW!

The phone that I received makes weird crazy broken sounds when I use certain apps. And the screen has a small crack in the top right corner. I just accepted it because I cannot be without a phone. The phone does function properly but the minor crack is very annoying.

Accidentally dropped phone in sink. Filed an insurance claim online. Incredibly simple and took very little time. Received replacement phone the following day. Very pleased with service and ease of filing claim. Asurion definitely came through. Thank you.

I broke my phone and had a new one in my hands within a day or two. I highly recommend Asurion. I have never broken my phone before, so this process was new to me. But, after going through this process I would never buy a phone without this insurance.

Wireless charging does not work, remain battery not up to full capacity, paperwork was way too much / complicated, cost more than having repaired locally. Next time we'll keep our phones in town and have it repaired locally. Only good thing was shipping was fast.

I'm very pleased with the service and the prompt response to my claim. And I'm pleased with how fast that my device was replaced and how customer service was so helpful. The only part that I had an issue was I did not get clear instructions about paying my deductible.

I dropped my phone on our concrete walk and it would no longer work. I contacted Asurion and was informed about the process of replacing my phone. I had my new phone within 24 hours. I followed the directions included with my new phone and was all set up within minutes. I only gave 4 stars because I thought that since I was paying for insurance, my replacement phone should have cost me nothing!

I received my replacement device and have had nothing but problems with it. The firewall was down and my phone has been hacked. I am now receiving calls saying that I have called them and I am getting calls from all over the United States.

My Touch ID stopped working on my iPhone and it was interruptive enough to warrant me filing a claim and paying the $112 deductible. The process was easy to do online. My replacement arrived the next day. I switched phones. The replacement phone flickered at the top and the screen froze often. I don't mind receiving a refurbished phone but they obviously lack quality control. I called and they apologized and are sending me another one. If this one too is fails to function many more AT&T customers will hear from me. I would have been better off saving my own $8 in a savings account and purchasing a factory refurbished phone. I'm suspicious all they do is swap phones and collect our money. If you have AT&T insurance. Cancel now. Get Apple Care... or just don't get insurance at all.

Did a good job on phone replacement and good on replacing the replacement. My problem is no email return. No replacement screen protector for 2nd replacement (just bought a new one and put it on replacement phone). Had phone for less than 24 hours. I feel since I had to get a 2nd replacement because the first one went out in the first 24 hours due to something wrong with the phone that was not caused by me, Asurion should replace my screen protector for 2nd replacement. Have had 2nd phone for close to a month or so and still no returned email. IF Y'ALL (ASURION) READ THIS I WOULD LIKE A NEW SCREEN PROTECTOR. Thank you.

Had to wait 3 weeks for a replacement device. The Pixel XL was on backorder. Had to settle for just the Pixel vs. the XL model. Advertised as "replacement as soon as 24 hours". Bought the insurance to transfer risk. Very disappointing that Asurion does not have devices on hand but waits for an claim to be filed to get a device. I notified that I was willing to settle for a different device and they did not notify me that it was in stock. I had to call them. Got cut off several times.

Easiest process I've ever done. I've broken phones before and every time I use this service it gets easier and easier. This time was truly a breeze. Super fast service. I had my replacement the next day delivered to my work. I am definitely keeping coverage on all my devices. Thank you.

I got the phone which I'm sure is reconditioned and the battery is horrible. My other iPhone 7 Plus would last almost all day. This one less than half. I need a new one please. Let me know what we can do with this please. I'm running a business and I'm outside all day. It's hard to carry a charger on me.

You have replaced my faulty phone with a new one and I am pleased with your prompt response to my problem. I appreciate your help and support. Your service technicians were also very helpful and friendly. The device and help was great. Thank you very much.

Asurion was great to have same price as the local break it fix it places +$15 but quicker return. The only thing is UPS we've had problems with. There was a delivery delay due to weather but we were able to see that with the tracking. All in all decent and worth the $150 for replacement phone.

I got my replacement quickly. It just doesn't work properly. The battery life is less than acceptable. The phone lags and freezes quite frequently. Overall, I'd say that these problems warrant a device replacement free of charge. My first and probably last iPhone experience hasn't been a good one.

Paying for the insurance is the best decision we made because one of the cell phone user is 8 yrs. old and is very rough on his cell phone. The cases are suppose to be safety cases but somehow he's always testing them accidentally.

I bought the Galaxy S7 and S7 Edge the day after they became available. I replaced the edge at about 9 months old, it fell out of my pocket and cracked both sides of the phone. After the initial shock of the deductible I filed a claim and had my new phone within 24 hours (and I filed the claim after 5 p.m.). That experience was great. A couple of months later my edge was practically destroyed, claim process was easy right up until I was informed that the edge would not be available for 7 to 12 days. So I called my phone carrier and explained to customer service that I'm paying quite a bit of money every month to have these phones and if they did like to keep receiving that money then they needed to help fix this problem. Five minutes on hold and I was transferred back to Asurion and this rep informed me I could get an s7, not the edge, and still have it next day. So I did since I needed the phone.

Replacement ipad - Their service was fast and very efficient. Filing a claim was easy and service department was friendly and very helpful. So thankful for this insurance coverage. Would definitely recommend this insurance to all. It is inexpensive and very much worth choosing.

Always take care of all my needs in a timely manner. Great customer service. Never had a compliant with anything. Always takes care of any questions I may have. Very grateful for all they do. If I could give more than 5 stars I would.

We were helped in a timely manner. I thought the $150 was a little high for a refurbished HTC phone after paying on the insurance for close to 2 years. We did get the phone in less than 24 hrs after we place the claim though. Happy with the overall outcome.

First replacement phone didn't work. Second replacement phone works, but the screen isn't even connected to the phone, so you have to hold it down to get it to work. Tired of dealing with it. If I had known I was paying for insurance only to get used/so called refurbished phones, I would never have paid for insurance all this time.

Your company replaced my Windows phone with no problem. I am 100% satisfied, keep up the good work. Thank you very much. I will continue to have coverage with you and recommend you to my friends and family have a good day.

To be honest I'm very satisfied with your services. Thanks a lot. And as soon as I get new phone I'll just add the Asurion to it. Very easy and smooth transactions. I would totally recommend it to friend and family.

My experience with Asurion was excellent! The quality of the service was superb. It only took a few minutes to get my information in and my replacement phone ordered. I received my phone the next day. My representative was very professional. I was very pleased with this service.

The online site should be modified. It stopped working in the middle of my application and would not allow me to continue, comment, or submit. I had to reinterpret the same info the next day. I wasn't sure the info was received until the email.

It was kind of a hassle at first. They need an easier way to do a claim. But overall wasn't nothing anybody can't figure out. However the phone I got replaced is brand new and people say they can barely hear me all the time or says it sounds like I'm in a tunnel which I'm disappointed cause it's a new phone and it replaced a new phone that I only owned a week.

Was fast and easy with great customer service over the phone. Would recommend to a friend or family member. Thanks again and hopefully I don't break my phone and if I do I'll give y'all a call. No more needs to be said so have a great day and thanks again for the fast service.

In the short time the refurbished phone that was provided has been a total disappointment. When I received the phone there was a small piece missing on the ear speaker. Both buttons have fallen off the side so it's no longer easy to change volume. Afraid to let it shut off cause power button was the other to go. I expected a phone of better quality. This was the third time I have been let down on this line. Very dissatisfied.

So far so good. My son had to get a new car home. It was a very easy exchange process. I returned the way gone to the post office and he had not had any problems so far. Usually the replacement quality is not satisfactory but with the iPhone I must say it has been a good experience.

You did great Asurion! Device replacement was an easy process and fast results, plus you sent the newer model phone because you didn't have the model I had in stock. That's going above and beyond in my opinion. I believe Asurion protection is worth every penny. Thank you so much.

My experience was horrible. I have a Galaxy S7 that is supposed to be water-resistant up to 5' for 30 mins. My replacement phone was SPLASHED with water and it died. Asurion has made me pay my $149 deductible again for a replacement. I was told it voided the warranty because it got wet! It's supposed to be able to get wet! Horrible service that doesn't stand by their product.

The representative was great and very understanding about everything. I would recommend Asurion to everybody!!! Thank you for all of your many help and hopefully we won't need you again anytime soon. But if we do, we know the service will be great.

Great quick and efficient site to manage. Easy process to work with. I complications and the replacement was here in no time at all. Would easily recommend to others. Warranty services as advertised with no complications or issues. Fast process and arrived as promised.

Rep was very friendly and quick with the whole process. I didn't like that what I wanted wasn't offered or available. I don't think it was the rep's fault, however that made me a little unsatisfied that I couldn't have what I've been paying for.

Phone replacement was overall all a pretty easy process. I called, paid my deductible, and my phone was on the way within 2 days, I was back up and running. I just wish I could had gotten the same phone I had but they no longer stocked the model. Place old phone in package to return it, dropped it off at the post office and I was done. It saved me $150 I would had to have paid if I upgraded earlier.

I have never in my life been through so much trouble trying to replace a broken cell phone. This phone belongs to a Granddaughter and my husband and I have been put through hell trying to replace it. We even went to four AT&T stores trying to get them to help us with it. They tried each time. I spent hours on the phone and the computer trying to resolve the issue. Spoke with one person after another. My husband called them and so on and so on. They now tell us the replacement phone is finally being shipped. We will see. What do they need. Blood?

I had this happen last year and was super satisfied with how everything was handled. This time, I was disappointed at how much extra time and how many hoops had to be jumped through to get my phone. It wasn't horrible by any means. But it took longer and required more steps than last time. I don't know if this is related to a change in procedure, but any customer who has done this before will not be prepared for the extra steps and time, which usually leads to some frustration.

I filed my claim one day and had my new phone the very next day! And $199 is very reasonable in my opinion. Especially when someone at my local mall wanted to charge $330, just for a new screen. This way I ended up with a brand new phone! I would definitely recommend to anyone!

Too stupid to want to relive, but I actually threw my phone into the trash receptacle just before pick up. I was able to track it in the belly of the garbage truck as it went throughout the neighborhood but knew it was irretrievably. Asurion came through and I had a new phone within 24 hours! Of course I did have to pay a deductible.

I would easily change this to a 5 star if they would have let me upgrade my phone as an option. After buying replacement I realized I bought a 3 year old phone and for $50.00 more, could have upgraded to a newer phone.

I had a great experience with the two ladies who I talked to on the phone. They were sweet and kind and super helpful. However, the quality of product was disappointing, I had to have my 'new' phone replaced two weeks later after having multiple issues with the first one sent to me before it died and the next day shipping wasn't exactly next day. The people helping me were wonderful but the quality for what I paid is not.

My screen was broken. All I needed was a replacement. You guys got my info wrong so tech cooks to replace screen, so then you sent me a refurbished phone that was just a mess. I had a rude representative when I called in about it. Finally you sent a brand new phone that works. I was told how to turn off my find my phone on both returned phones which I did, and then got a scary email that I was going to be charged 500$ because I hadn't followed instructions. Checked my icloud and none of my devices were hooked up to find my phone, called and was told I was sent email on error. Just a total nightmare.

I was happy with the service I received because she was thorough and helped to resolve my issue. I feel for the amount that I pay for this insurance that this is the kind of service I expect. This is why I have not taken my business elsewhere. I just wish they would have replaced my $40.00 screen protector also.

The phone came very quick. However I requested a new phone because the battery on my original was no longer durable. The new phone has the exact same issue. I wasn't sure if I should request another one again but my battery still drops down from 100 to 80 within 25 minutes.

My exchange was easy. My exchange was smooth. My exchange was fast. The fee was not bad although I wish there wasn't a fee due to paying a fee monthly on my bill. That monthly fee should be enough. I'm glad I have the coverage. Thank you.

My son had his phone stolen. It happened to be a very expensive phone. We spoke with the staff at Verizon and they gave us a list of phones that are covered, and his phone was on that list. We were very grateful. We submitted the claim for a replacement phone and we got the phone very quickly. We are so glad we got the insurance. It was worth the extra money for sure. The claim was easy to submit and easy to follow. I would recommend them to anyone... 5 stars.

I had dropped my phone and had broken both cameras. I have a photography business and use my phone to connect to my clients each day. I needed to be online ASAP. I had my new phone in my hand and working in less than 24 hours and it was just incredible. Thank you very much!

My daughter damaged her phone. Thankfully we were insured through Asurion. You guys were absolutely amazing. It was so easy and simple to file the claim and we had her new device the next day!! Getting her new phone and setting it up was just as easy. I would recommend insuring with Asurion to everyone!! Thank you guys for making this a great, easy experience!!

Truly great service, very fast turnaround, friendly people, phone or internet, 5 stars. I would recommend Asurion to everyone I know, thank you for always providing excellent customer protection at a low rate thru Verizon. My cellphone was broken. You replaced it in one day. Cannot beat the service of Asurion!

Great job! This is the second phone that has been broken in the last two years! Yet you folks were great. We haven't had broken phones before so we were not sure if the coverage was necessary but we are so glad we did cover the phones. Thank you again.

My new phone came very fast, with no problems. I was very impressed with how fast the turn around was. Although my phone is a dinosaur of a phone, makes calls, sends text, and takes pictures. This phone is probably the most basic phone there is, they still had it in stock...

My son's phone was broken and we ordered a replacement. My son wanted to get a new phone as soon as possible because he needed it for work. We were really happy that it was overnighted to him. The whole process was very easy and we felt we got very good service.

The service was quick and making a claim was easy to do online. However we had to send the phone back and get another one. The replacement phone that was sent was not functioning properly and the home button on the phone did not work.

Exchange of Samsung Tablet E. Good experience. I may have gotten a refurbished product but I was told that that may be my only option. At first I had to continually reset the device. The people at Verizon were very helpful though they have no recourse to do so. The cost was reasonable.

Thank you for being so quick to get a phone to my daughter in Boston! With her being so far away it was very important that she got that phone quick. The situation was also stressful because we were at the hospital trying to deal with a family member who was close to death and you made everything so easy thank you. The family member pull through.

I lost my phone and my son broke his phone. I open claims online and it was a very easy process. We received our phone within 24 hrs. I'm very impressed on how easy it was to file claims and how fast we got the replacements.

The online process was easy and painless. The site provide clear instructions. My claim was completed in minutes. The results were fast. I received a new phone in 2 days. I will never hesitate to use their services in the future.

To start, in June 2016 I bought the Fisher Price product off from Walmart.com, along with an Asurion 3 year warranty. About a week ago (March 2017) a part broke on the atv that is covered by Asurion. I call Walmart and they agree that it's Asurion's place to honor bought warranty. Walmart rep gets me over to Asurion where I'm then told by the rep that yes they cover it but I need to have Fisher price cover it as it's still in first year manufacturing warranty. So I ask, "Well then, do you postdate the warranty to start after the manufacturer's warranty?" The asurion rep replied "no, it will end 3 years from purchase date" so basically asurion is being paid for 3 years but only actually cover 2 years.

Phone replacement was made quick and easy and done without any undue drama! Replacement of our son's Samsung Galaxy S7 was completed on a next day basis. I would recommend this service to anyone. All done online within minutes and easy to accomplish.

I am very satisfied with my experience with Asurion. When my phone was damaged (screen) I called to find out how to replace it. Typically, automated systems are not very helpful but theirs was. I was able to go to the website and submit my claim easily. Very user-friendly.

My husband and I spent over 30 hours trying to work with Apple and Asurion to unlock our daughter's phone and turn off the Find My Phone app. I'm not entirely sure we're even done yet, because although Asurion promised me it would not charge me the $500 punishment for not being able to turn off the app, you refused to send me an email confirming this promise. The entire affair has been extremely frustrating.

I had a Note 5 and you could not replace it with a like phone or one with a larger screen. Shipping was as promised and the rep on the phone did a great job. However, as noted, I was disappointed that my replacement was not a large format screen.

I wasn't happy that I didn't get my exact phone. I had to downgrade and couldn't get the color I had before. Also the phone I received has glitches with the volume. The volume turns off on its own. Causing me to miss phone calls. When I try to change it from settings the volume will still turn off.

Thanks so much for your great service, the phone arrived promptly and the instructions for activation and deactivation were very clear. I feel that having this insurance was a great value for me overall. Your service is much appreciated, thanks very much.

The customer service was very helpful and also concerned about your inconvenience. She handle it professionally and process it a timely manner. She is an asset to your company. She deserves a recognition. We also received the telephone in few days and so happy with the whole experience.

The process is fast and easy. Your representatives are very helpful and courteous. A replacement phone was sent and received the very next day. The quick turnaround time makes a bad situation a little better to handle. Thank you.

I was perfectly fine with the customer service but I was wondering if you guys send out refurbished phones or new ones to customer who file a claim to your service. My phone didn't seem new at all. Please advise.

I felt like overall you guys were very helpful and you definitely got me your phone very fast. My only complaint is the price. I already pay $10 a month for insurance why do I have to pay extra on top of that. I've been an a customer with you guys almost 4 years and this was my first claim. So I've already paid around $500 then another $150. I think you should give people a break on the deductible if they make very few claims. It would be different if I were claiming every couple months.

Overall my experience was pretty good, other than the receiving the product as scheduled. One of the reps I dealt with was kind of rude and accusative. After informing the Rep of how I felt they changed their attitude in regard to how I was being treated. The process to return my damaged phone went much smoother.

I don't generally respond to surveys, but the response to my claim for a lost phone was, frankly, exceptional. It was quick, easy and left me feeling very smart for insuring my phone with Asurion. Well done ladies and gentlemen!

Very quickly got the new phone. I was very happy with that, but I sent the lost phone back about a week later and haven't gotten the credit back to my account. It was mailed in the envelope from you. I hope to see the one hundred and forty-nine dollars back on my card soon.

Lost phone in the trails of WV. Called Asurion, replaced phone fast. Very pleased with the service that was provided. I would recommend everyone to use Asurion for their phone insurance needs.Especially if you have teenage children who don't know how to take care of their phone.

Awesome service and coverage. We have had to replace 4 phones over the last three years, and Asurion has been EXTREMELY cooperative on each claim, having the new phones to us in probably 2 or less days each time. If you have children, you need Asurion.

Not overly impressed with this experience with Asurion. We paid $200 to replace a damaged iPhone. I'm fairly sure the replacement phone is refurbished. The screen has dead spots and doesn't hold a charge for a full day. I've used Asurion for years, this is the first time I've felt like we didn't get a fair deal.

Tablet cracked and had to be replaced. The exchange was pleasant enough, but I wasn't happy with $99 charge for an item I was paying insurance on. Thought insurance was to cover the cost of replacement, but guess not. I have since canceled this insurance. What I was paying for coverage would have paid for a new tablet. I give 5 stars to employee for her assistance. I give 1 star to the insurance company.

Doing a great job. Make sure you do a good job. You all are great. I really like talking to you all. Thank you so very much for all your hard work. Hope you have a great day. I'm glad you all know what you're doing. Thank you.

Everything went as promised. I got the replacement phone quickly. Had to call in to CS because I thought I waited too long to send back old phone. CS was superb. Friendly and efficient. Had some trouble finding help on website before deciding to call. The Track Return option, which seemed to be the only place to verify my non-return charge date, lead me back to the submit claim page. All in all very happy every time I've used the service, which has been a lot. Worth the cost of keeping insurance active.

Dropped iPhone in water. Prompt and courteous service. My new phone arrived the next day. I hope I never need to file a claim again, but I have confidence I will be as pleased as I was with this claim. Keep up the good work. Thank you!

Replaced my daughter's prized tablet that she can't live without, after it was dropped and screen broken (my fault, not hers!). The only difficulty was when trying to replace it online, her model wasn't in stock and no alternate was suggested, so I had to call to get it squared away. That little inconvenience though was made up for by the very helpful rep who answered all my questions about the device they ended up offering as replacement (which was actually a better model). Definitely good experience.

Quick replacement helped my situation. I was also able to extend return so I could get pics recaptured. I wasn't able to get my pics off damaged phone but at least I had extra time to get someone to try.

I loved how the process of calling and having a claim filed for my broken Galaxy s7 phone was fast and easy. Immediately I had my phone shipped and delivered. They really do know how you keep a customer happy. I really recommend it to anyone who wants a hassle free claim service.

The replacement phone that you sent me is not the quality that I expected. The sound from the speaker is not as loud as my original phone. And the phone reception is not as good as as the original phone. You would think paying the insurance monthly and then paying 150$ you should receive a product that is comparable to the one that you had.

I am very, very dissatisfied with the replacement phone. It will shut off in the middle of a call or text, uses data when in a wifi area. It was taken it to an Apple Store which ran a test and said it is defective and not a new phone which I paid $149 for and still paying on the new lost phone. You were supposed to send a new phone two weeks ago and it still has not arrived! Very upset with service of this company!

I mysteriously cracked my cell phone's screen. Using the Asurion insurance and service, I received a replacement phone in very quick fashion, especially given my location on an island. The instructions for receiving my new phone and replacing were very easy to follow. I truly felt taken care of with the most important electronic device. Thank you for the great service.

Actually I am not satisfied with my replacement. I get horrible reception and the phone drops calls. I wish I would have kept my phone with the crack going down it because I did not have this issues. This is not good if I have an emergency.

The phone I had was the Note 5. It was not available anymore. I understand that devices become obsolete, would rather have had the Note... oh well. That would be the only negative. The replacement device was the Galaxy S7. It arrived on time and was in great shape. Looked like it is a brand new phone. Thanks for being as you said you would be.

The replacement phone that I received is not up to par. The speaker phone does not work properly. The person on the other end of the line cannot hear me. The screen freezes and blacks out occasionally. When I called for a new device, my current device was not available.

Asurion provided excellent service. Asurion replaced my damaged phone with ease. Asurion sent a new phone quickly and had me up and going with a new (refurbished) phone within a couple of days! Thank you Asurion for your excellent service. I would recommend you to others.

Quite surprised with your customer service who walked me through the process very smooth and easy. Got my phone the next day with time left in the day and have Verizon set up the basics since I had no communications after the screen went dark. Very satisfied.

The service was thorough and helpful when I called in to start the service. The instructions were also easy to follow. Thank you for simple and quick service that was easy to follow without having to call in for help in switching out the phones.

I used Asurion to make my claim and restart my phone within 24 hours. I was very please with how fast and easy is worked. Thank you so much for your quick, easy, and helpful company. I pay for your service to use it if something happens. I was pleased there were no bumps along the way. I will recommend having Asurion as an insurance company to everyone I know.

The internal charging system was broke on my Samsung Galaxy 6. Asurion had my replacement phone to me the next business day! Was very pleased with the short time it took for my new phone to come in. I had just enough charge to last me until then. Good job guys!

My phone was broken, I had it replaced with Asurion service. I have my phone insured through Asurion and I am glad I do. The process was effortless and easy and I received the replacement phone within 24 hours. I am a satisfied customer.

The phone was not a quality phone, the battery does not hold a charge and the speaker crackles. I do not think we should get secondhand refurbished phones. We pay for insurance. Once again big business has found a way to find ways to make massive amounts of money off of its customers! Not cool!

The experience was good. The new phone was not the same as the old one, so that was an issue. It also took about an hour to get the new phone working, just working, not set up. It then took me another hour to set it up.

Replaced phone the next day. Fast service. Great customer service and equipment was in perfect condition. I recommend Asurion to everybody. Go get asurion. It is worth it. Great service and good device.

Thank you for being so speedy and getting a replacement phone for us. It was our son's phone that had gotten lost, he just turned 16. The thought of him driving and not being able to call for help is terrifying. Thankfully we insured all of our phones and he was only without one for a very short time. Again thank you! You made a working mom feel much better!

Took extremely too long to have my phone available. I had to wait over 2 weeks so you guys could have my phone in stock. That is just unacceptable. If I had a choice to get a different insurance provider I would change in a heartbeat. Very dissatisfied customer.

I lost my phone. I contacted Asurion and filed a claim. I received my phone the next day and was very satisfied with the service. I am so glad that I had the insurance so that I didn't have to pay the full price for a new one. Thanks for the great customer service!!!

It's hard to be a teenager without a phone. It's her life and you guys made my life easier. Thank YOU. She would have become unwilling to work with but you made the process easier. She is extremely happy with her phone and I even bought a overpriced case to protect this one.

Your service was very satisfactory in replacing my lost telephone. I called you on Sunday and you said I would have my replacement telephone on Monday and I did! This was my first experience with an incident such as this and you made it easy.

Had multiple people tell me various contradicting things. Was told I'd get my replacement next day. Had to wait 3 days to get it. When it came it was defective and I had to send it back for another replacement which took another week. Will be changing my carrier because of this awful experience.

Happy with the timeliness of the process, not happy with the replacement costs. We may have to reconsider the cost of the insurance due to the high co-pays. For the newer phones it may be more cost effective but not for the older ones that are 5s.

We bought insurance for my daughter's iPhone, trying to ensure that no matter what happens, our investment will be covered. So, when the screen cracked, we filed a claim. It all seemed so easy. Filed the claim online, made the appointment online, good to go. Until, during our appointment window the gentleman who was supposed to repair the phone called and said they had no screens and none on order. He told me I would have to pay $200 for a new phone rather than the $80 to repair it. I refused, as I found that unacceptable. He told me to call Asurion and see when phone screens would be in.

Absolutely great after sending a defective phone the first time. I received another one without issues. So far so good. This insurance is a great idea. However, refurbished phone should not be sent when you are paying for another phone. It only lead to another issue down the line.

This company is a ** joke!!! How hard can they make it to get a replacement phone?! DNA swabs? Fingerprints? Social security card and birth certificates? Jesus ** Christ!? To make a long story short I ended up having to go to AT&T to get an affidavit, filled it out, and sent it in. I checked the following day and there was no open claim!!! So I had to do it all over again and when I called Asurion to complain I was obviously upset the ** hung up on me!!! My first claim for my son's phone went smoothly then all the sudden just to verify I am me this is been a nightmare! Just give me my ** phone. I have business to conduct!!! Killing me!

I dropped my LG V20 and cracked the screen. Took it to a Sprint repair shop because my total protection insurance stated for phone repair take it in store. The salesperson gave the phone to the repair tech. She came back with my phone and said she cannot have it fixed. The V20 is not on the list of serviceable phones. I need to call Asurion to have it fixed. I Called Asurion to get the phone fixed. Found out I have to pay a 200$ deductible... I billed Sprint this charge, added it to my bill. Was told it would take 3 to 5 days. I checked back and the phone is on backorder and might take longer than 2 weeks... This is not acceptable.

My experience was good and the quality of new phone was good. The last replacement phone my mom received was not even the same phone she had so I was skeptical. The phone was delivered promptly. I ordered the phone on Saturday and received the phone Monday before noon.

Your service was great. I am thankful that I have this service. I have used it twice over the past few years and very happy with the delivery and customer service. I plan to keep this option with my phone service from Verizon. I have two phones that are connected to my account.

I received the tablet very fast, however the return shipping envelope does not fit a tablet, it's for a phone so I have not sent back the broken device yet. I will be calling to find out how I'm supposed to mail this device back.

My phone broke down on a Saturday afternoon, and by Monday morning I had a new replacement phone sitting on my desk. I'm amazed at how quickly Asurion online claim service worked to fix my dilemma. The online form was also really easy to fill out. NOW THAT IS SERVICE!!!??? THANKS ASURION!

At the start of my claim, my representative took great care of me. I am very satisfied with the customer service skills the company provides. The customer service is very respectful and understanding as well as doing what is right for the client.

I would recommend a friend. The process was easy to follow & responses were quick. Turning iCloud off of damaged phone was the only issue. It was done but multiple messages were received saying it had not been done & that I would be charged $500.

My phone had been badly cracked and the camera lens was completely shattered. I contacted Asurion and qualified for a replacement device. Now my phone was purchase brand new from Verizon and had for the most part great battery life, my new phone from Asurion seems to be lacking a little bit in terms of how long it remains charged. Also I needed a new charger and the charger I was sent was not a refurbished charger but a third party charged which does not support fast charge on the galaxy s7. As far as I'm aware they aren't required to send you a fast charge supported charger only a standard one so I won't complain but it should be noted it takes considerably longer to charge on this third party charger. I did receive my phone the next day however and am overall satisfied.

I was very pleased in how promptly I got my phone replaced and how professional your personnel was and courteous. I would recommend your insurance to everyone with no question ask and I want to thank you again for your service you have given me.

I've used your services three times since 2011. Customer service is excellent and the representatives are very knowledge (doesn't sound like they're just reading what's on the computer screen), and very friendly. Replacement phones are delivered on time. Each experience I've had has been stress-free. The only downfall is the $199 deductible. You guys are awesome.

Replacing the phone was accurate and on time. The only thing I couldn't comprehend was my phone had a cracked screen with no other damage. There is one of your repair facilities 10 minutes from my house and your personnel refused to just let me replace the screen, they insisted on replacing the entire phone. For you it would have been more economical and for me... less hassle getting my new phone back to where it was.

Fast service. I was very happy with the polite woman I spoke with and how quickly I had my new phone. My phone was dropped and it was cracked internally. I've dropped it before and didn't have this problem. I had to go to a Verizon store for help. Glad one was close.

Phone was replace with a cheaper phone. Was told the only difference was the shatterproof screen. The new one wouldn't have it. But come to find out I went from 64 to 32 memory. Wasn't too happy about that... Got my phone when promised though.

First of all, it took many phone calls with you to answer my question and I had to wait on the line for a long time to get service in the first place. Online help equally unhelpful. When all was said and done, the phone I received from you is extremely glitchy and the battery life is horrendous. I have been telling others that your service is disgraceful and unsatisfying as well.

Phone was lost in an 18 wheeler rollover accident. Personal items tossed all over in 4 feet of salty mud. Contacted Asurion a few days later in the evening and the new phone showed up by 9:00 a.m. the next morning! Very impressed.

My experience with Asurion was wonderful. I have no complaints. I would definitely recommend my family and friend to get the insurance. It great. I called in to Verizon and they switch me over to Asurion the representative help me through the process as far as returning my phone and getting a new phone.

I broke my screen and it was replaced quickly. I did it online, it was easy to follow instructions. I received my new phone quickly and packaging to send back my old phone. It also has a 1 year warranty in case something goes wrong. Loved it!

Charged me 300 for a damaged phone I sent back. I gave it to the mailman and have no clue what happened to it after that. I paid my insurance faithfully and paid 200 deductible. They say I have to find the mailman from a month ago. Absolutely ridiculous. The phone screen was shattered and phone unusable, why would I not send it back. I will be disputing the charge on my card.

My phone was stolen while we were on vacation, and not staying very long in one place. I reported the claim to Verizon at about 10 pm and they suggested I call Asurion to start the claim process as soon as possible. I called the phone number they gave me and the recording suggested doing the claim online. Since it was so late at night I was temped to wait until the next day but then went ahead and completed the claim online which was very, very easy. When I woke up the next morning I had a message that my new phone was on the way. By 1:30 pm that day, my new phone was delivered to the office of the RV park we were staying in. A half hour later my phone was set up and ready to use. I couldn't believe it happened so quickly!

I was very pleased with the service and how quickly things were handled. The process was pretty easy, and very professional. The lady I spoke to was very professional also. The return process was easy as well. Would refer people to use y'all.

Overall this was a straightforward and positive experience with 1 caveat. We have gone online and disabled all devices connected with this phone # but I have still received 2 messages that it was not done. I am very concerned because of the very steep $500 charge (more than a new phone) if the "find my phone" app on the old phone is not disabled. I would appreciate it if someone would contact me to confirm this step had been completed.

The service was great and I received the phone next day but the first phone had a problem so I had to return it back and get a second phone... It was very inconvenient because I had to go to Apple Store to find out the problem but it was just the device having a problem... I thought it was used phone?? I had a hard time activating my phone first and second phone.

Service alright. Directions on returning suck for a phone that can't turn on. Delivery fast. Packaging for delivery ok. While package to deliver back ok. Shouldn't have to give old phone back. That's a racket.

Great service in getting my Elipsis 8 tablet replaced. It was shipped in minimal time with easy to follow instructions. The insurance is a value added program for the equipment that someone purchases, people should take advantage of the insurance.

Quick and easy phone replacement! Didn't take much to fill out form and within a day I received a new phone. All hassle free! Easy to fill out claim and great confirmation. I recommend these services to everyone. Thanks again!

The process was fast and easy. Got my phone very quickly and was easy setup and to send back. But now not even a month after having this new iPhone that I paid $100 for is not making phone calls. Freezes and both ends cannot be heard. I've never had issues like this until I got a new phone. At this point I would rather have a cracked screen.

It took 3 faxes and 2 emails to confirm my identity from 8:47am until 4:30pm. Once Asurion confirmed who I was I got my phone the next day. Then began receiving emails and calls for Find My iPhone being on when it had been removed by a Verizon tech and checked all 3 - app iCloud and find my iPhone and it was already removed. Was threatened with a $500 charge if it wasn't turned off, and had to deal with this over a week of explaining no other iPhone but the one I had was linked. Any CSR I spoke with were not very friendly or helpful.

I wish there was an alternative to the Pixel, that you'd offer. I pay some much a month and still have to dish out $149 for a replacement. :( It take 2 months for a replacement to become available. I received the replacement phone within 12 hours of requesting the replacement.

My Samsung Galaxy S7 inexplicably stopped connecting to any USB. This meant no ability to charge the phone, among other things. I went to the Sprint store that same day; their technicians said they could not fix the problem because the connection port was corroded, possibly from moisture. Good thing I have a full device protection plan with extra coverage for water damage, right?

I had a phone replaced with the insurance. And I had to call back and get it replaced a second time. The agent I spoke to made it a very easy transaction. Thanks for the great customer service. The agent was polite and apologized for any inconvenience.

Sent in broken phone for replacement. You guys were awesome! The process was easy, and my new phone was sent quickly and when promised. The new phone arrived in great shape. I was very pleased with the service provided. I would recommend your service to my friends.

Damaged phone replaced. The representative was very pleasant and professional and courteous. The replacement fee a bit hefty but service was A-1. Phone arrived the next day and returned phoned was allowed a few weeks until we saved all info. Great company to deal with.

Thank you for providing the type of service that allows a claim to take place with an immediate response and resolution. We currently have our phones insured and life happens. And when it does Asurion has been there to take the claim, follow up with an immediate response, process and ship the new phone same day to any shipping address. Thank you again!

This is my second experience with Asurion. Each time they were professional and helpful. The first phone I was able to get repaired locally using my Asurion help. The second was a replacement phone which arrived as promised.

I'm glad to have gotten a replacement for my Pixel XL, but it did take a while for them to have one. I wish they had an option to get front glass repaired and me not to have to pay so much deductible for whole new phone.

Tried doing the replacement online but had no luck. Then while attempting to do it via the phone, somehow my explanation of what was lost got misconstrued. I did get my S7 edge replaced but not the Mophie case I had. No big deal but, I did pay in excess of $100 for the case.

Process was extremely unfriendly and difficult to navigate. After being told that the issue I was having with my phone was not a manufacturer's defect by the phone maker, I attempted to file a claim. The Asurion automated claim system rejected the claim stating that it was a manufacturer's defect. Once I was able to speak with a representative I was told that the claim would be covered, but that Asurion did not have my phone in stock, so it would take a week to 10 business days for my phone to be replaced.