Asurion Reviews

Lost my phone and needed a replacement. Received a new one and was back in service within 24 hours... Great response time with no hassles. Called in, reported the issues, received new phone with new Sim Card and instructions on how to get new phone in service.

If I did not need my phone for work I would have waited for my upgrade. 199.00 deductible that is ridiculous. Never getting this insurance again. Ebay will be my insurance. Great deals to be found on used phones. Buyer beware. Big time money scam.

Your company did a wonderful job in getting another phone to me quickly. I just wish my pictures, notes, other important information could have been saved. This insurance policy is worth the money. The phone is better than my old one. This group of people are fabulous.

Replacement phone was good. Shipping took longer than it was supposed to so didn't get new phone for 3 days. Claim was fast and easy. New phone set up was simple and quick. Would definitely recommend this insurance for anyone needing insurance for their phone.

Asus Tablet is very light, somewhat smaller than my former Ellipsis, but more powerful and quick. Brighter screen. I was able to find protector, so I am hoping I will not be into another loss. Very satisfied with my choice and the service by Asurion.

Never broken my phone before but I managed to do so and was so glad I had it insurances but Verizon wasn't exactly helpful but it got the job done and I had my new phone in 2 days times.

This was the easiest and most helpful service ever. I wasn't able to claim my phone until late hours and it was still OVERNIGHTED to me and was there the next day. That is terrific customer service. It also saved me that hassle of having to come up with a ton of money for a new phone.

Asurion was very helpful and fast in replacing my cellphone. That was very much appreciated. The phone does not hold a charge like my old one did though. I have changed all settings to preserve but can't make it through a day. Frustrated with that.

Was very pleased with the service I received and how quick and easy it was to get it replaced. The tablet that was sent to me was in great condition and has been working great. I would recommend anyone with a cell phone or tablet to get this insurance. The return of the product was just as easy and the instructions were easy to understand.

I really am the cause of my disappointment. Perhaps I should start with Verizon instead of Asurion. Had I known I was going to have a deductible of $200 for a cell phone I would have NEVER signed up. I realize that's not an issue for a lot of people. But, I'm not one of those people. I can got to MetroPC's and get a smart phone and get much cheaper everything. So in hindsight I'll be making absolutely sure to spread the word... That so called full coverage insurance they try to sell you.. is a bit of a lie!!! I am canceling both and going cheaper. This isn't worth it!

My original Motorola Droid phone used to work after it dropped. I was not given a choice of phones but told I would receive a Motorola Droid Turbo II. The phone worked fine for 27 days, then it would no longer charge. The next Motorola Droid Turbo II was received the next day. Very fast response. However this new phone gets so hot I need to use the speaker feature, which I am told does not deliver a reliable voice to my caller.

Thanks for the fast response. I was very upset that my phone was stolen. I was very pleased with your service and the fact that I didn't have to buy a full price phone while still paying on my new "stolen" phone. Thank you.

You guys are great! The deductible seems like a lot but when it comes down to the actual price of an iPhone it's really not. You guys were VERY prompt and my experience was great!! So thankful for my Asurion insurance!!!

I submitted a claim for a replacement device when mine was damaged. I received the phone within 24-hours, however, the new phone had some security locks that I could not bypass and I was unable to use all the functions of the phone - specifically my home phone and camera. After a few days, and visiting two Sprint locations the technicians were unable to resolve the issue and recommended that we simply replace the replacement phone through Asurion. Sprint submitted the claim on my behalf [while I left the phone with them for repairs] and it was sent to the wrong address.

Cellphone was lost or stolen. This process was great!! Easy to work with and made it a good experience. I was very pleased with the ease of filing a claim and how quickly my issue was resolved. The phone arrived quickly and had it up and working the next day.

Great experience, would recommend to a friend. Customer service was kind, understanding and joyful to work with. I am very glad I bought the insurance and Asurion is much nicer to work with than VERIZON. Verizon is the worst!! Can't wait to get out of the VERIZON plan.

It was easy to start claim online. It was Easy to process online. The Email response was quick. The delivery did not take long. Set up the new phone without any issues. Will keep this insurance on all my phones.

I am also extremely happy with the customer service I received during the claim process. They very good at explaining everything to me. If I had any questions. I am extremely happy with the replacement product I received. It work just as well as my old phone.

My experience of getting my phone replaced was painless. I had the new phone within a few hours of completing the claim. The replacement is better than the original. The cost to me was much less than if I had not had the insurance. It is definitely a good idea to insure a cell phone. I am more than satisfied with the entire experience. Thank you!

I found it very easy to file a claim. Upon completing the claim it was a quick arrival of my replacement device. This was the second time I've had to file a claim and both times have been super easy and quick. Hassle free and definitely worth every penny. Excellent service! I absolutely would recommend to a friend!

Did an awesome job at replacing my phone in a timely manner. Activating was easy and quick. The phone was in great condition and came with all the accessories. It was even newer than the phone I was replacing. Shipping was fast and it arrived the next day.

Customer service was good & phone works great. The charger they sent with the phone takes an extremely long time to charge. They sent me another charger and I got the same results. Currently using a charger from Walmart but overall satisfied.

Easy fast... what else could you ask for? Only thing is I would like to be able to get a different tablet/phone. The tablet I got was obsolete and not available. So therefore all accessories are not available for protection of the tablet.

I had broken my phone so I went through my insurance with Verizon which sent me to you. I got my replacement phone and soon began to realize that the battery was dying extremely fast or charge super fast. It would be at 10% and when I would plug it in it would go to 40% so I knew it was messed up. I called, got another one sent to me and now this one the flashlight doesn't work. The flash wants to work occasionally and the volume buttons are pushed in. These refurbished phones I keep getting sent to me totally suck. This is the second one I'm having problems with and now I need to call once AGAIN to have another one sent to me.

The replacement device I received has several issues and does not work like new. The most prevalent of these is that the GPS is off when I use location services for directions, it does not know where I am and does not update I travel.

Aside from the fact that my replacement phone could not be delivered on a Sunday, which forced me to go without a phone for 2 days, the service was adequate. Filing the claim wasn't difficult and the return was easy with the pre-paid return envelope provided. Although the instructions for transferring data to my new phone were included in the shipment of my replacement phone, I do not blame Asurion for the fact that those instructions caused a lot of data loss, as that issue was more a Cloud/Verizon mishap.

The phone was in good shape but incoming calls are terrible cause something is wrong with the speaker. When someone is talking through the speaker it sounds like a blown car speaker and don't get clarity. As I need to get another phone sent to me it is a hassle to transfer everything over a 3rd time to another phone. Miss my newer phone.

My replacement (7 Edge) came quickly. The phone runs much slower than my last one and doesn't get good call reception. Also the charger and headphones did not match my device. I don't know how this could happen. I received a phone from this company before and it was flawless.

Thank you for responding quickly and resolving issues I had with my phone. Although I loved the Galaxy I had I'm getting accustomed to the Edge 7 quickly. Love the quick charging and longer battery life and the camera is excellent. I would highly recommend Asurion to friends. Thanks again.

Very good service. Was fast and easy. Replacement device came ready to go out of the box, one phone call to Verizon activation and was back up and running. The web experience was secure and easy to navigate. I would definitely recommend Asurion.

My screen was broken, I filed a claim. I was sent a phone practically the next day. I switched it out and sent the old one back. Easy peasy. I had no hassles, everything was explained so there way no way to mess it up. Service was prompt and efficient.

The process was a huge pain. I work out of town on construction sites. Not very easy to scan and email all the info they needed even though I gave all the same info over the phone. When I received my new phone, screen cracked and battery will not last over 4-5 hours. Called them, was put on hold for 45 min. Don't have that kind of time to sit around on hold. Called Verizon. They wouldn't do anything about it. So basically wasted 200.00 for deductible plus all the monthly payments could have just bought a phone for all that. I would get rid of their service if it was me. I am cancelling mine. Not worth the cost.

I actually do have feedback on this phone. We've carried Asurion insurance on our other phones in the past. My husband had to use it once, and I had to use it once, years ago. Both times we were very pleased. This time, not so much. I don't know if this is a refurbished phone or a new one, but it has been quirky almost since day one. I've just not taken the time as of yet to contact you.

I was completely satisfied with the immediate attention given to my issue and the turnaround time on resolving my problem. I thank you for all your help. Everyone was very understanding and professional. They explained the process to me, which was very true and accurate. I was very pleased. Thank you.

Fast service and I'm happy. My step daughter needs a military grade phone that she can't destroy! My lone issue is that the instructions for turning off "Find my iPhone" are wrong. I was able to figure it out, but your instructions need to be revised.

Camera on phone broke so we called in to replace the device. The call in center was quick and easy. No hassles or issue on getting the problem resolved. The shipping and handling was also quick, easy, and fast. The only thing I am unhappy with is the replacement device. It must be refurbished because it has a lot of issues. It shuts off on its own and the screen does not work properly. I hate that you pay an amount every month then also have to pay an extra fee for insurance just to get a replacement phone that doesn't work. I might as well stop paying insurance and pay for a new one in cash. I'm sure I've already paid more than it's worth in insurance and I still have a broken device. Not happy with the product they provide.

Having a teenager on your plan can be very stressful but your representative made the process so easy for me. Such a big stress relief. My grandson was out of state and we were not able to go through the process for a while after his phone as damaged. The rep helped me with every step and made the process easy for me. Thank you for employing such great team members!

Asurion comes through. Once again, got the replacement phone quickly and with great instructions for how to restore from backup... Saved the day again. The deductible is getting a bit high, but for teenage kids it still seems to make sense.

I am very pleased with the prompt service received. The replacement device was received as promised and the return process of the damaged device was easy. I would highly recommend Asurion to anyone that wants the peace of mind in knowing that you're always protected should the unexpected happen.

Asurion is so dishonest that they cannot even make up their minds WHICH lies they want to tell their customers. The really sad part of the lying is that their service is actually not bad otherwise, but the lies completely taint the customer experience. Asurion runs the cell phone "protection" insurance program for Verizon and some other carriers.

I did not realize that the replacement phone was a 'refurbished' phone. I am STILL paying for my phone and feel ripped off that the quality is no longer there with the replacement phone. Phone does not stayed charged like my first phone. I won't sign up for insurance if fraud is used. I should have been told upfront that the phone would not be a NEW phone if I needed a replacement phone. Very disappointed.

I didn't like how you guys kept calling and emailing me saying I didn't cut off "where's my iPhone" when I know I did. It had me worried and it was annoying. BUT I rather you call and email instead of billing me 500.00 any day. So 5 stars baby! Good service.

It was a quick process to file my claim. I had some trouble at first and the customer support was very patient and walked me through what I had to do. I was happy that I received my replacement phone the very next day. Very satisfied with Asurion. I would recommend Asurion to friends and family.

Had my screen shatter in the parking lot of Menards walking in. Made my claim later that evening and they had a new iPhone 7 Plus to me the next business day with zero hassle. Great customer service! The return packaging was sealed up and ready for me to send back within the 15-day period. Very good frame of time to actually send it out. We all have busy lives these days.

I needed my daughter's phone fixed and had the insurance plan to do so. I contacted Asurion and they sent a new phone to me very quickly (2 days). It came with a self addressed envelope to send the old one back to them. It was all very simple and easy.

Did a good job getting me the phone but I had to scan and download documents before they would send it and that was a pain in the ** to do. If it wasn't for my son I would never have figured it out. But all in all I got the phone pretty fast!

Asurion was very detailed when telling me the steps to follow. I received my phone more quickly than expected and the whole process was quite easy. Very satisfied with placing and handling of my claim. I had concerns with moving forward on my claim but am glad that I did.

So the iPad Pro I receive has a few problems. One the processors running slow and slow. The main screen is flickering. It has a lines sideways. Mostly it's on the home screen but sometimes when I'm watching movies or on YouTube it starts flickering harder.

The service was fast and easy, however it hasn't quite been a month and the replacement phone we were sent has issues. It fails to hold a charge and is giving us grief. I will call and try to get this resolved.

Making my claim was absolutely painless and fast, the representatives were courteous and very helpful. I would have rated it a 5, but the replacement device was defective and just died completely within 5 minutes of being removed from the box. That was a disappointment. However replacement came quickly the next day. Thank you for that.

Have not received any confirmation that my returned device was received, so I do not know whether my claim is actually complete. Replacement device was received very quickly. Return envelope received indicated batteries were not to be sent in the mail. No instructions for removing phone battery.

Screen was damaged beyond repair as the button on the phone was not functional. Staff was responsive and helpful. The staff was great but the local repair shop was less than they could have been with service. They informed me the phone was not repairable which was a minor inconvenience. The insurance company was great.

Original phone water damaged, replaced within 2 days. Replacement phone failed to operate within a week. Documentation advised to take to Verizon store to get replacement, but store said had to go thru Asurion. Asurion said phone on backorder. Verizon issued me a new phone.

I am very pleased with the response time and service I received from Asurion. I will continue to keep this phone insurance. The new phone operates well with no major glitches. Thanks for your response and efficiency. I just hope my wife doesn't wash this one.

Replaced stolen phone. New phone was shipped next day and ready to use! Very little had to be done which relieved the stress of replacement. Very happy with the speed of using electronic means to report and replace the loss.

The delivery of your phone service was excellent and I would've given you 5 stars, except upon use - the charger will not connect to the phone - it constantly falls out - I cannot use it. Please advise where I can send it to exchange it. That would be greatly appreciated. Otherwise your service was excellent.

The estimated wait time on the phone waiting not correct but everything else went smoothly. The person on the phone was courteous and explained things clearly. I received the phone on Saturday as promised and the instructions were easy to follow.

I was satisfied how fast we got the phone but still waiting to receive our money back. We were told that if we sent the phone in and had turned off find my phone that we would be getting money back from the phone and it has been over 5 weeks and we still haven't received our money. After all the money we have spent on this phone from when it was purchased it's just frustrating.

My replacement phone process was easy and understandable to request. The deductible for the phone is expensive. Phone were delivered on time. Phone came in its original package. I'm happy with the condition of the phone. The phone came in the right color and size as I requested.

The service was quick and easy. Form easy to complete online and received the new phone writing 2 days as promised. However our new replacement phone is clearly refurbished, and is actually on the recall list for battery issues with apple. I contacted Asurion and no response.

Customer service was great. The speediness of getting my replacement was great. However, the replacement phone itself is not completely up to par. The phone makes a static noises when I use the camera and any other apps that uses the camera.

Asurion is fast and reliable that's why I love the service they provide. The online service is accurate and very convenient and I would recommend my friends and family because of the great work and effort Asurion put into their work and customers.

Y'all were amazing. I filed my claim on a Friday around 4pm, and had my new phone Saturday morning! Great job, thank you so much. Would definitely recommend you guys if I ask to anybody I meet ever. A very pain-free experience. If it didn't involve a broken phone I would be willing to have this experience again.

As I write this message Sunday April 2017 I have yet to receive my new phone... It is now 9:01 pm and no phone delivery from FedEx. According to the message I received the new phone has been sitting in their office since yesterday afternoon! So the only review I can give you is very poor service. Change from FedEx to UPS may be better.

I can tell you that the agent in Guntersville Alabama was excellent. Your agents in the Decatur Alabama store sucks like lemons. So my family has to come here to us to get their phone issues resolved yet live in Decatur.

Upon receiving the replacement phone, I attempted to remove the old phone from the iCloud, then sent the phone back. I have received numerous voice messages saying that the phone is still connected to the iCloud however when I look it up on the computer the only one I see on my iCloud account is the current one I'm using. I have no idea how to resolve the situation. Every time I call Asurion, I get another voicemail and have to leave my phone number and name. The return calls comes in the way of a voicemail again. I hope it is resolved, but I have no way to confirm it and I hope I do not get a $500 charge!

I damaged my Droid Z Play a bit over a month ago. I was overall very pleased with my experience with Asurion. The claim process was very concise and simple. I received my product the very next day and am very satisfied with the quality of my product and the quickness of receiving it. Thank you!

I have been an Asurion insurance carrier for as a long as I can remember and I really appreciate how easy it always is to file claim. I will not ever stop caring insurance with Asurion. Thanks for always making it easy for me to get a fast replacement and make sure I'm always connected.

I have no complaints! Asurion is awesome! I was able to file the claim quickly and easily. I received the replacement phone the next day. It was truly a very simple process. With these new fandangle phones you never know when you may accidentally drop one. It is best to have the insurance and have the phone covered for these mishaps.

Got my replacement phone the next day, no issues. Deductible is high at $150 but regardless it was the better deal. Sent with easy to instructions and the phone started right up. Would recommend this especially with the more pricier phones on the market.

I had considered my phone stolen. Filing a claim took only minutes. I paid a VERY reasonable deductible (compared to the cost of a new phone), and then 18 HOURS later (the next morning!) I had a new phone loaded with a backup and activated. The process could not have been smoother.

Excellent service, once again. I believe you've handled approximately four claims for me over the past five years, all essentially flawlessly and I thank you sincerely for your excellent performance and service offering. Just one issue; my most recent replacement phone does not have the battery life I expect.

The service was fast and accurate but the actual phone had issues with the screen. The first place you touch it won't work. You have to touch it at least twice. When you first touch the screen it does this weird thing. It is hard to explain I just need to send the phone back and get a different one.

I was a bit apprehensive about the insurance initially but the process was straightforward and easy to understand. I submitted my claim in 15 minutes and received my new phone within a day as promised. The return of the old phone was just as easy with simple packaging and labeling that they provided. It was a five star experience from end to end.

Took way too long for replacement to be available to ship. It is almost pointless to wait that long for an insurance replacement. I personally don't have a home phone. That long without a phone is a very big problem

Very pleased with how quick my wife received her replacement phone after filing a claim. Even when the first replacement phone malfunctioned, Asurion was quick to send a second replacement phone and she's had no issues with this one. Thank you for your help.

This is the 3rd replacement phone on my plan I've received from Asurion. It always seems that these phones have some sort of issue within a few weeks. Twice now the phones won't hold a strong charge or will just die suddenly with 40 or 50% battery left. But if you leave it for a few minutes and turn it on again, it has 20% battery... but will die again out of nowhere. And the glass seems overly sensitive. Both my teenagers replaced their phone for broken screen and within days the screen shattered from the slightest tap on a table or drop to their hardwood floor from the night stand. Just wonder if Asurion uses high-quality refurbish materials. The service is quick and easy which is why I gave it 3 stars.

You provided my device in a timely manner with no issues. My daughter is happy! The device is working properly, all the information has been transferred over and updated. Would like to see you give better discounts for those who have paid the monthly fee for over a year on their deductible. Thank you.

The process of replacing the phone was excellent. It was handled very efficiently. I was in Memphis on business and was very concerned about replacing the damaged phone, but all was handled smoothly. It could have led to some major issues for me. Thank you.

Very easy and fast to get replacement phone. The only thing I don't like is the fact that they cancelled my insurance after I had to use it twice. They charge monthly for insurance and $150.00 deductible for a refurbished phone. I have a hard time believing it cost Asurion more than $150 per phone to rebuild them.

Super nice person over the phone. I had a question she had never been asked before. She was so pleasant, saying, "Hmm, I don't know -- let me consult someone here." She came back quickly with the answer. Just a very pleasant experience.

Had my Verizon tablet replaced which had a broken screen. The transition that took place was great. I will give a ten. However, there must be a way to have the screen replaced without having to replace the whole tablet. I was not happy to have to replace my whole tablet, when the tablet itself was not damaged.

Replacing my damaged Samsung S7 - I quickly got a technician to come and check the cellphone. Once he identified that it couldn't get fix, I got in contact with an Asurion agent who quickly asked questions and got an order in for my new cellphone. The cellphone arrived the next day and I turned in mine. It was a very good and easy experience. The only thing I did not like was having to pay still a considerable amount for the replacement phone but that is just part of the plan I have.

Asurion did an awesome job starting with the instructions to replacing in the time promised! Thanks, very well done! I strongly recommend Asurion as the best company you out there! This is the second time I have had to utilize Asurion to replace a damaged phone and both experiences have been awesome!

After finally the third attempt for a working device I get a new one which I think is fair but it sucks that I had to go through all the hoops to get a legit conclusion. I am happy with the timeliness that it all happened. Just wish I didn't have to attempt 3 times before I get a working phone.

My husband's phone had a mishap and the screen was cracked inside the phone. I checked with the dealer we got the phone from and they advised to contact Asurion online. I used the chat system and was helped by an agent. She set up for a replacement phone to be sent the next day and packaging to return the damaged phone. My husband has his phone back in working order the next day.

I found it totally unacceptable to have to send a copy of my driver's license along with affidavits. The process was very difficult! If I was not how could I have access to a printer scanning to email, also screen was smashed so I couldn't use my phone. I had to borrow a phone. Then when I receive the phone it was only half charge. I would love your help in receiving my new phone that actually charges!

I got my phone replaced because it was damaged and I had the best experience with all that you did to replace it. No problems at all. Thanks for all your help with this whole process of getting my phone replaced.

Thank you for responding so quickly to my need. Considering we live in a world which is so difficult to live without some means of communication. I have 4 people on my plan and have never had any concerns with promptness as well as Professional.

The first replacement phone sent to me did not working correctly. The keyboard would freeze. After NUMEROUS phone calls and tech support help, over course of two weeks, another phone was finally sent to replace the replacement phone. Very inconvenient. I use my phone for work, had to reload info twice.

I was very pleased with the courteous and friendly manner with which the representative used on the phone. He explained the process well enough that I didn't need to ask any more in depth questions. He was very positive and friendly...

Asurion customer service was fast and professional during the process of receiving a new cell phone replacement. The processes from start to finish was very simple. Everything was taken care of from my home. I'm glad I have Asurion coverage on my cell phone.

Fast service. They had my replacement phone to me in two days. Actually the phone call to start the process was the hardest part. Everything else was pretty easy, fast, fast, fast. I would say it is a good service for anyone that needs their phone.

A few years ago, I had to use this insurance to replace a defective phone. Kind of a hassle and took nearly two weeks! THIS TIME WAS GREAT! I lost my phone, reported it the next day and filed the claim online. I received the reconditioned replacement the following day, as promised, and it was a seamless process. The replacement phone works great!

Well I'm still waiting on my replacement phone that I should have received already which is replacing a defective phone that I received from Asurion I believe in February of this year. So I'm not very satisfied right now. Now I'm hoping you wont try to have it delivered on Saturday as the office is closed over the weekend.

Wonderful. Quick, easy process with an overnighted like-new phone and a charger for once! This is my 3rd Asurion claim and the best. I would recommend for everyone to get phone insurance, its well worth it especially if you're a clutz like me lol.

On 3/14/17 my phone was broken. We called our phone carrier who directed us to Asurion as we had full insurance on the device. We were told we would have to pay a $200.00 deductible which we paid the same day. At this time we were told the device would be 3-7 business days as it was back-ordered. The phone did not show up within this time frame. We placed several calls to Asurion and were told that 3-7 business days was their normal time frame but it could take months. They then canceled our claim and we had to basically start over. We never received the same answer twice.

Replacement was fast and easy. Only criticism is the deductible price is too high after all the money I paid in insurance for a nearly outdated phone. But turnaround time was only a day. Would use again and recommend to others.

Damaged items and after paying the deductible I received a replacement. However, this new replacement was not the same kind of item that was damaged and for that reason I was disappointed. But the alternative at the end it was ok. Customer service on the phone was proved to be somewhat difficult to deal with them on the phone.

I have a very busy lifestyle and depend on my phone. Initially I was so impressed by their service. It was so fast and found my deductible very reasonable. I get my new device within a day! I quickly activated it and send my old phone back. A few hours later, the replacement phone stops working. I missed meetings, important phone calls, and important information because I thought I had gotten what I asked for. I talked to my friends about it, and this seems to be a common occurrence. I am very upset and hurt that I trusted them and a lot of things went bad for me.

I felt my first interaction with Asurion was AWESOME. I had my replacement cell phone within 24 hours. After charging I was back to my regular usage. The prompt service was well worth the deductible. I would recommend your company. It is one that believes in outstanding customer service. Thank you!!!

We've received our phone fast and efficiently. A couple issues I did have was that the link that was sent for the find my phone verification was not working. I couldn't tell if the find your phone device was still activated because the link was bad. Also we only had the phone for a few weeks and already are having issues with it. The phone keeps shutting off and we cannot text from it. Huge disappointment considering I just spent $150 for it.

I made my inquiry online and the website is accurate, easy and very useful. You sent a new cell phone immediately. I am grateful with the customer service that you provide. Thank you very much. If needed I hope I can start the process in your website again and receive the same level of attention.

The experience with Asurion was extremely more than I expected! I simply told them what happened and no one said or behaved as if I was stupid. They were so incredibly kind and very patient, with this old woman who knew nothing about how to handle a claim. A very positive experience!!

I'm more clumsy than most, so when I have an issue with my phone, Asurion always comes thru for me. Thanks for having my back. Highly recommend their quick, professional service. Glad to be a customer since my first phone, Asurion will always protect my phone.

I was a little taken by the cost of my deductible being 199 but at the same time I could say it was reasonable given the actual cost of the phone. My phone was actually horrible from being dropped on the concrete at work several times. I am highly satisfied on the contrary.

Great job and very efficient in replacing damaged phone with new phone!! Initially sent a replacement phone, but I was unable to transfer music, etc. Refunded my money and a few weeks later, decided to go ahead and replace same phone.

My daughter dropped her phone in a water park and cracked the screen while also getting it wet!! What a nightmare! But with ease customer service assured me I was covered. Paid my deductible right online and then next day my phone was being delivered! Thank you Asurion! Easy, convenient, and dependable.

The refurbished phone I received has a loose home button and can hardly hold a battery charge. I've tried calling and apparently there was nothing that could be done. I don't remember the name of whom I spoke to. But it was explained to me that if I wanted another replacement I would have to pay another $200 deductible even though it was your phone that you have me that was broke. This is why I hate getting a refurbished phone because there is always some issue.

I found that your company made replacing my damaged phone very simple and easy until I got to the iCloud account part. I had to get help from my Verizon person to understand what you needed. After that the whole procedure went flawlessly. I would recommend your insurance to my friends.

I was very satisfied with Asurion and their claim process, from the initial chat feature when I first started to calling in when my exact phone was showing up as back ordered online - they took great care of me. My phone was delivered and I was back on track within 24 hours of submitting my claim.

Everyone was so nice. Customer service was really helpful in the process. I had a cracked screen. We submitted the claim and the next day you sent me a replacement phone. I then mailed the one with the cracked screen back to you. Thank you for all your help, now I feel efficient again.

Had to downgrade phones due to a discontinuation of my current model and color. Customer service doesn't see this as an issue. Discontinuing insurance coverage, as I'm unsure of what they would replace this phone with. Also, replacement phones are used and imperfect (scratch on screen).

The service was fantastic. The only problem I have is the phone is NOT working properly. Was this a rebuilt phone? For the cost of the insurance and the additional fee, this should be a new phone. The phone continues to have sounds like bubbles when moving it, picking it up or approaching my ear. I have/do close out anything that was open on a regular basis. What next?

The service I received while filing the claim was great. I was very happy that I could just go online vs having to call and file the claim. Another added plus is that you receive the phone the very next day which is great when your phone doesn't work. I found it great that you could also replace accessories.

My Asurion insured LG tablet was damaged the day before I was scheduled to attend a softball tournament in Cary, NC. Since I could not wait a day for my tablet to be repaired or replaced, I was forced to purchase a new one. Following my return, Asurion and Verizon were able to resolve an issue with the telephone number (which had been assigned to my new tablet) and were able to send me a replacement tablet. Since the LG tablet was no longer available, Asurion sent me an equivalent ellipsis tablet, which I received the next business day.

Surprised when reminded how much the deductible was. And was a little confused about the process of what to do after phone was lost. Going into the Verizon store turned out to be unnecessary. Everything would've been simpler to simply look at my warranty information.

I was out of town when my phone was lost. Got online and filed claim and phone was there when I got home. Fast! Not having to buy a new phone sure made it a little nicer. Considering I only had this one a month. So glad I had assurance.

Overall I feel the service was really great. It was quick with its claim process and its delivery of the product. I will highly recommend service Asurion to others. Thank you everything you have done. In the future I will continue to use Asurion for device coverages for all my future cell phones and tablets.

My iPhone 6s was replaced with a refurb that had marks on the back and people have trouble hearing me, half the time the screen doesn't register that I touched it so it doesn't open the app requested or hit letters/numbers.

The replacement phone is a piece of junk. It is slow, slow, slow. Touchscreen takes 4 or 5 touches to make it work, sometime I cannot hear the person I am talking to and sometime they cannot hear me.

Upon receiving my phone it seemed to work fine and had no problems. After about a week (having not dropped the device or done anything of the nature) the home button cracked when I applied average pressure to it. That aside the phone's battery does not keep a charge at all, and if I allow the battery to fully drain - the phone will show the Apple icon and then shut off for 30 minutes after I plug it in.

I dropped my phone in a lake. After several hours of searching and crying I realized I had insurance. I called and spoke with such a wonderful representative. Within a day I had my new phone. Your company is appreciated and I thank you.

Overall I was quite satisfied with my Asurion experience in replacing my damaged Pixel XL. It took awhile to get the replacement because of the backorder for Pixel phones. But this backlog pertained to Pixel phones all over, even retail phone stores.

Very satisfied and thankful. Y'all did an excellent job with getting me my new phone within 24 hours and it's been working fine ever since. Thanks again and I will BE RECOMMENDING MORE PEOPLE TO use YOUR SERVICE and not too bad on your pricing either.

Very courteous staff. Rec'd phone within 24 hours. After receiving phone, staff was helpful & courteous to get phone activated. I was very happy with the service I received. I would recommend your phone company to my family and friends because all questions and service were very helpful and answered.

Complete satisfaction. This is the service I will never do without – you saved the day by delivering a new device within 24 hours – as promised and with no fuss. If you can't live without your mobile device, I can't recommend Asurion enough. It's well worth the extra monthly fee!

It's been a few weeks but I'm pretty sure my replacement phone arrived the day before they said it would too. I have no doubts that if we have another issue, it'll be as smooth as this one was. Contact was always very fast as well. I'm not sure how much fast it could've been.

I was completing my claim when I entered something wrong and an online person came on to help. She walked me through the process painlessly. She was great! Got my phone the next day and everything is back to normal. Kudos to the woman who helped me!!!

The new iPhone I received does not charge properly. It takes forever to charge. When it dies and you plug in it take at least 30 minutes before you can turn it back on. It also does not hold a charge for as long as my old device. It last about half the day.

I had a Note 5, you sent a S7 Edge which sucks. I hate this phone. You claim there are no more Note 5 but eBay has plenty. The S7 edge is not even close to the Note 5. Not even close! I paid insurance to replace my phone, and you did not replace It! And it was paid off. So now I am stuck with this love of ** until the Note 8 comes out. You want to make me happy? Send me a Note 5 and I will send you this love ** back. I will pay the shipping!

Had bad experiences in the past with phones being replaced in getting here, but this was the opposite. This was great, got my phone quickly and didn't have any problems. Only negative is that my phone says refurbished on the back. Overall it was fast!

I was pleased to know that I had active coverage on my phone, and that it could be replaced with a deductible. This saved me a lot of time and trouble. Thanks Asurion, for being there when I truly needed you.

As sad as I was that I had to utilize my insurance over an expense cracked screen, it was handled very promptly with no issues. I got my phone the next day and sent my phone the day after. The instructions were simple to follow and the customer support was helpful.

I lost my phone/wallet so when I lost one I lost everything. My phone was overnighted and they set up delivery for 10:30 am and I had the option to have them hold my phone and pick it up @ FedEx. Everything worked like clockwork. Excellent job.

I'm very pleased with the replacement of the phone plus I cannot send the phone when was supposed to because of death of the family. When I request more time they gave me more time. I do appreciate it. Thank you and God bless.

I had my Samsung S7 replaced in early March 2017. When I got the phone replaced there was a crack on the upper right hand corner of the screen. I called Asurion immediately to let them know of the defect on the phone. The male representative that I spoke to that day (March 9th 2017) called me a liar and said they (Asurion) does not send out broken phones. I asked to speak to his manager and he said to hold for a moment then he hung up on me. Well a couple of weeks later, my volume buttons stopped working. I went to my local Verizon store and the rep there contacted Asurion to let them know the situation. The Asurion rep said that they will replace my replacement phone but will probably charge me $500 for the broken replacement as it was my fault the screen was cracked. I assured them that I did not crack the screen and that I called them (Asurion) the same day to report the cracked screen.

After having insurance with Asurion for years at $11 a month & only 2 claims ever it took 3 days of bickering back and forth just to get them to replace it (Note 5). I had to get Verizon involved because they kept saying I wasn't covered and when they finally gave in and covered I didn't even get the same one.

If there was a zero star rating I would have given it. Less than three weeks after getting the replacement phone - it broke in the exact same place. The plastic hinge is a poor design that is susceptible to cracks and shattering. Thank God we kept my wife's older model because at least it works.

When I began submitting my claim, the website was freezing or not allowing me to advance. I had to make multiple attempts to submit the claim. However, once the claim was submitted, the process went flawlessly and I quickly received my new device. It was simple to return my damaged device with the included package and postage. I would recommend this insurance to others, but will explain the difficulties with the website when doing so. Thank you!

I pay for my phone. You all send it to me. It was refurbished. It does not work. I sent it back. Y'all send me the wrong color. I send it back. Yeah I don't make it anymore. I send it back and it's still full of **. I gave you all my $200 and y'all still ran around the bush.

My phone replacement was fairly easy and quick although since my phone wouldn't power on it and we have multiple phones it was confusing to make sure the "find my phone" option was turned off. However, whenever I use my speakerphone the sound cuts in and out for the person I am speaking with. I thought it was a fluke but it now happens every time I place the phone on speaker. Last time I was on a conference call I was leading. Everyone was telling me my phone was cutting in and out even though I couldn't tell from my end. I am most likely going to have to return the phone or take it and see if it can be corrected.

I have been using this company for a while for my apple phones however, after a few months after the replacements I have notice that the unit don't work properly. This is the second iPhone 6plus that I had to replace at a cost of $199. Ouch. I'm a person that takes well care of my phones. I have screen protection and the best iPhone case that you can think of. Next time I'll just buy the Apple care from Apple so I won't have to deal with this mess. I have another phone that needs service and I'm afraid to get a replacement because of the cost. I never have any issue when I buy these product new from apple. I think is just the refurbish items that have issues. Again I'll be sticking with the Apple care from now on.

Asurion was very helpful in processing my two insurance claims and I had lost my phone that I was to return or I would have been fined $225. They resolved it without me having to pay this fine. I would recommend Asurion to anybody!!

I had put in a claim a month ago in regards to my phone being lost and within two days I received my replacement phone. It was a quick and easy process. It took less than 15 minutes to file the claim. Everything was really self explanatory.

It was a no hassle, efficient and lightning speed turnaround to get my new device. The $200 deductible was a bit painful but the iPad cost $800 when new before I dropped it and shattered the glass. I highly recommend Asurion and it's worth your money to insure your device.

My daughters phone had a broken screen and we had to replace it. The service we received was very fast. We are well pleased and highly satisfied. I would be more than happy to recommend. I was well pleased with the prompt services.

I'm very dissatisfied with my replacement phone. The phone shuts down automatically, freezes up on a regular bases, and l get emails for people l have no clue who they are. Whenever l try to scroll my phone calls made or received to select a number, the screens opens up and the calls are made. I feel l was shipped the worse replacement phone in stock. Very dissatisfied.

I received my phone very quickly, however I am having trouble with the battery life. I left a message with Asurion and I have not received a return call. I still have my old device because I do not know how to proceed. Would appreciate a contact from asurion.

Deductible was $150 but other than that it was fantastic. Had a completely new phone by the next day. Self addressed padded envelope to send back. Model was brand new, so not sure what they would do with an older one.

Phone exchange. Your workers did a great job. Very helpful and very precise. I was so pleased with my service. I would recommend your workers any day. I have always been very happy with Verizon. I don't like how many non people we have to go through sometimes when I call about something. Why can't real people answer questions? Why do companies think they have to have computers do humans work? Thank you for your help.

Once all my information was given to Asurion they did a great job replacing the cracked phone in a timely manner. They also sent an envelope ready for me to return the cracked one. All I had to do was put the phone in it and send it on its way.

The customer service was excellent but I have been having issues with my replacement device. It freezes a lot. And I have to restart the device a lot. I am completely happy with the service of the company. Just not satisfied with my device. Thank you.

I recently had to use the warranty on my phone. No big deal so I called the company, told them the problem, paid the deductible, and they said they would send out the replacement phone. The replacement phone came and it was the wrong phone. I called them back and told me that I would have to pay the deductible again and wait for a refund that could take up to 3 weeks to get. I told them that I could not do it till the deductible was returned so I waited.

Recently, I had to replace my phone. The first phone I received had problems. It was a refurbished model of an iPhone 6s. Not only did the phone have problems, but so did the second phone that was sent to me after the first one failed. Both phones had a difficult time being connected to the network and both phones were faulty. I ended up upgrading at Verizon and turning that 2nd phone in. I was very displeased with the quality.

Gets the job done. The replacement was delivered promptly, and functions as expected. Notable differences include the fact that the home button is distinctly different than the original glass design, but rather fitted with a "matte black" button. Also I have received various complaints about my phone microphone cutting in and out during phone calls.

I just sent a couple weeks ago the phone Asurion sent me as replacement of my iPhone 6s. I've been having issues with the two phones they sent. I would not recommend Asurion. The second phone I get from them and still not working good.

Dropped my iPad and it crushed a spot on the side. Very happy with the replacement. Had no issues when turning in my claim. The people I dealt with were very knowledgeable with their information. Received my replacement very quickly. Would definitely recommend keeping your devices insured. Would highly recommend this insurance.

Although filing claim was pleasant and replacement phone arrived in less than 24 hours, I was really disappointed to find a replacement phone, rather than a new phone. Probably somewhere in my contract that info is disclosed but insurance is to put you back where you were before incident. Not paying a $149 deductible for a refurbished phone on a phone you are still paying for. Hard lesson learned by me to read contract thoroughly, and not just take rep's word.

We had to wait about a week and a half before the iPad was in stock but once they got it in I'm happy to say we received it the next day after it was shipped. My granddaughter was very happy to get it due to she had been without for a while.

Samsung Galaxy S7 replacement - Support from Asurion was great. Initially I received a replacement phone that had issues. They quickly sent a replacement for that and everything worked perfectly. I appreciate that I was able to get a reasonably priced replacement as opposed to having to live with a shattered screen for another year.

Everything went well and I am very happy with the whole experience. I am not good at writing essays so again I will tell you that everything went well. I would like to thank everyone involved with the whole experience.

This was the first time I had to use the insurance due to a lost cell phone. I was concerned that the phone would be used but it appeared brand new. It arrived super fast! The process was very easy. Thanks for your service.

Great service. Service was very fast and friendly. Answered all my question and concerns in a friendly voice. Service was fast and tech sounded very professional and polite. Will recommend Asurion to all my friend and family and co-workers. Thank you.

Expensive as ** to replace. Old phone company had a much better plan than this BS. Also it's very inconvenient that I have to even go through another company apart from my mobile telephone company to get a replacement. I hope to not break a phone again after going through such a hassle.

I was very pleased with the price of my replacement device and the quickness it took to get my replacement device to me. The customer service was outstanding as well, very helpful, patient and understanding of my situation and also very helpful with setting up new device.

This is the fastest and easiest insurance claim I have ever done. Compared to other product I have bought. It came the next day, which was wonderful. I was only without my phone for a day. I was able to receive all my missed calls and I didn't lose any of my pictures. Thank you Asurion!

I was shocked and dismayed when the company both refused to send the new phone to my legally registered address and then they required a copy of my drivers license before they would honor their warranty. Obviously they had no problem receiving my premiums for the last two years for the Apple device purchased through Sprint. As a licensed insurance agent in the state of California I found this to be invasive and overstepping the boundaries of what's appropriate and possibly just feeding their desire to gather information for marketing, or other less obvious purposes.

I paid for a claim on a phone and was told I had 30 DAYS to return. So I finalized the claim. 1 day after we received the replacement phone we found ours (we had just paid Asurion $250 for this phone 4 months prior). Well the women on the phone who told me I had 30 days to the return the phone was wrong. I had 30 days to change the style of the phone. This was poor training. In turn I have to pay $225 because they can't train their people. ATT was also no help. So I'm taking my business to another phone company. Outlandish that they can tell people misinformation and we have pay for their mistakes.

Delivery was quick and fast, but the process is not that easy. The whole process is not that hard. The time it took was lengthy. It took over an hour and half, but it is worth the time. Shorten the process time would be great, don't know how you would shorten time anymore, but this would be great.

Yeah it was here the next day which is cool, but I would've REALLY loved it if my replacement phone actually worked worth anything. Screen obviously wasn't put on well, and my battery lasts maybe 3-4 hours and dies at 30% or more once a day. You could tell it was a horribly "refurbished" phone. Not worth trying to order a replacement and get another terrible refurbishment. I'll stick with Applecare next time.

Phone was initially lost at Disneyland during a roller coaster ride but was found two days later severely damaged. When I called Asurion was given the best customer service and was happy to receive a replacement within two days. Thank you for your prompt and excellent customer service.

Filing a claim on the internet was not very helpful but when I spoke with a customer representative my experience was superb. She (forgot her name... sorry) was extremely professional and helpful. Even though I had to be on hold for several minutes she continued to come back to give me updates. She was polite and patient. My replacement phone is working well.

We did get the new device, as requested. However, the battery dies within four hours with minimal use. The phone does not take long to charge, but I have to be connected to a phone charger almost all the time. I do not use my phone for much, but when I do, I need it and it is not charged.

My Iphone was recently lost, I contacted Asurion for a replacement and it was delivered within a few days without issue. There was no delay nor a charge other than the deductible for the replacement phone. With my carrier I upgraded my insurance plan to include all my media equipment so now unexpected incidents are covered.

Service was great, lost phone, received a new one within a few days after reporting. I was given a date as to when the phone would be delivered to my house by UPS. I have no problems with the service.

So glad we bought the insurance. Well pleased with the service, everything went smoothly and quickly. We recommend this to all our friends and families. Thank you for the services you provide. It saved us several hundred dollars and a lot of frustration. Thanks again!!!

Phone easily replaced quickly and very helpful in getting it. All is great. Phone works great. Got the phone replacement on time and the lady I spoke to was very helpful to resolve the problems. Helped me all the way through. Answered all questions. Very pleased.

Replace my LG V10 with LG V20. THE BATTERY IS DIFFERENT. I would have like to know that. I thought my battery from the V10 could have been used as spare. Overall I'm glad to be up and running again.

The customer service itself was awesome and I really could not have asked for better in that respect. However, although my phone had to be replaced, they did not have a like for like phone available. I was given two options, neither of which I had ever heard of. The phone I ended up with is much bigger than my last one. It does not fit comfortably in my hand, nor does it fit in any of the phone pockets in my purses and definitely does not fit in my back pocket. It's not that the company didn't try. I just wish I could have physically seen the two phones on offer before deciding. Had I have known the size, I would have just cancelled the claim and put the co-pay money towards a phone I can actually use.

Asurion sent first phone. Screen was yellowish when Verizon put it online. Tech commented on it. It went completely black within 1 week. CSR said I must have got it wet or dropped it. Neither. It was in a case once Verizon put it online. The phone was not abused in any way and I personally resent the representative making accusations that I damaged it prior to you inspecting the phone. There was no broke screen or getting it wet. The phone was defective. Asurion sent second phone. Verizon put it online however I could only receive calls at very few spots. Took it back to Verizon and they tested in mall. They said the antenna was going. Told me your company sends out refurbished phones. Could not get calls almost everywhere I used to be able to get them.

Lost my phone in San Juan where there are no Verizon stores on the island and had to order thru insurance. Arrived at my home quickly. Got most of my data back except for my pictures which I am still struggling to recover.

My phone was irreparably damaged on a Saturday and I had a brand new one on Monday! The process for filing the claim was easy and efficient and I was so glad that I had made the decision to buy the Asurion insurance. Highly recommend!

My son dropped his phone and broke his screen. We paid the deductible and had a new phone the next day. He couldn't be happier. I do wish the deductible was lower, but it is still way less than the full amount of the phone.

I was paying Asurion phone replacement insurance through Verizon. When my phone became damaged through the charger port, Asurion came to the rescue within 24 hours with a quick and painless process. I received the new phone replacement in the mail along with a return postage package to send the damaged phone in. Asurion made the whole replacement process easy.

I lost my phone and went into a panic! Thank God I had insurance with Asurion! They took care of my claim the very next day and I had a new phone. My old phone was immediately disconnected so no one could use it. What a relief that was to me. I could finally relax at last! Thanks Asurion.

Thank you for receiving the phone on a timely base. But to be straight to the point I don't like receiving a refurbish phone without any type of face protection because as of today phone has cracked again but not going to pay three co pays for a phone that should have come with screen protector. Sorry.

I lost my new iPhone 7 off of my motorcycle. Your delivery time was great but I found out later that I should have used the find my iPhone app... I had no idea. We were headed out of state for a week the day after I lost it, so it was sent to family home in second state but I would have like to know more when I lost it... I lost over ten years of pictures.

I dropped and shattered my phone so filed a claim for replacement at a cost of $100.00 and $40.00 to have it activated. It was sent to me quickly but was useless because it was a refurbished phone that did not work. The screen went black anytime I tried to type a number to dial or text and would not come up for several minutes. Verizon told me all replacements sent are refurbished and it's a useless service so it's better to go ahead and get a new phone that will work. I will be cancelling Asurion.

Fast replacement but I pay about fifty dollars every month for insurance on my devices so six hundred a year and then I still have to pay when I get a replacement. So I think I'll just cancel my insurance and pay less in the long run. Definitely if the phone was only two hundred dollars. LOL.

Got phone within 24 business hours and it was brand new phone. Great overall experience. Used online portal through Verizon website. It was very fluid and easy to use. Worked very well with no issues. Phone showed up and was able to swap SIM cards and activate quickly.

Not good and rude people. Just really hard to deal with. Had to get a paper sent to me then fax it back. It was a bad hard process. I don't have access to this kind of stuff at my house. Very unhappy with the all of it.

Everything was handled very promply and was a great experience. I'm glad I got the protection on my phone because without it I wouldn't have one. I would recommend Asurion to all my friends and family. Thank you. The associates were extremely helpful.

Thank you for making the transition as smooth as possible. The representative was very helpful and concerned. I will recommend this insurance company. I'm a very satisfied customer. All I would of liked was to be able to get a case for protection.

Phone fell out of my pocket and screen broke. Very helpful when trying to fill out forms. I had a new phone next day. Their Customer service was great! Am so glad I had this insurance. I would recommend it to anyone thinking about getting insurance.

My purse was stolen and later returned without my phone or keys. I called Asurion, they had a new phone shipped out to me the next business day, no questions asked. Great experience. Only tiny area that could be improved would be the business day only shipping-- I would have been willing to incur the cost to overnight it. Still very pleased!

Went online and filled out a claim, which was very self-explanatory and easy to fill out. I received a phone the next day. Was very satisfied with turnaround time. I would highly recommend Asurion to friends and family. Was very pleased with how my matter was handled. Thanks.

I received my phone on a Sat morning. I submitted my claim on a Friday day before. I was expected at least 3 business days (not including weekends) to receive the new phone and amazingly I had the new phone in my hand by noon the next day. Amazing.

Asurion is very fast in getting you a new replacement phone, which I appreciate, but both refurbished phones that I've gotten have had issues. It is extremely frustrating to have to keep reloading apps and transferring photos/videos every few weeks or so. The quality of their phones needs to be more thoroughly checked before sending them out to users.

The charger was not even for the phone. At least send one that works. Received the phone 2 days later instead of overnighting it. It is expensive paying for the phone and paying insurance. To pay another 145$ was a bit much as well so in the end 750 for 1 phone. Crazy.