Asurion Reviews

I can't believe it! I lost my phone recently. But I can get a new phone as soon as possible. The payment is very easy. Also, the shipping is really fast, just 1 day. I got my new iPhone. Thank you guys protect my phone.

Granddaughter dropped phone on beach as tide came in during spring break in Puerto Rico 2 days before leaving for Miami. Phone received water damage. Claim submitted on 1st day in Miami and phone received next day. Would have been greater if phone could have been received in Puerto Rico within 24 hours rather than 72.

In the end I got a phone that is working. I had to have 3 sent out before I got a good one. I better keep my fingers crossed. I received replacements fast but the hassle of having to transfer everything and send back phones. I think they need to test them better before sending them out to us.

I paid the deductible but still had to spend $65 on a new case and hard face cover that were on the phone I lost. I feel that the accessories that were on my old phone should have been included with my replacement phone.

Not all who wander are lost. However I lost my phone and could not wander safely until it was replaced. It was sent quickly with no hassles. It was less expensive than buying a new phone and I greatly appreciate the fast response. Again, thank you very much. It is a terrible feeling to be disconnected from the world.

The delivery date took too long. This is our main phone so it was important for speedy delivery. Plus, no one attempted to notify reason for delay. Of all things, the color wasn't important to me! If someone would've just contacted me it would've resolved this problem.

After paying 150$ I was sent a new phone. Only a few weeks later the phone stopped working altogether for no reason. I went into Verizon and had them trouble shoot and they were unable to fix it. It simply was not turning on. I called Asurion from Verizon and told them the situation, and I was told that a new phone would be shipped to me the next day (this was on Tuesday). The lady I spoke with said that the credit card system was down but that I didn't need to worry because if there was an issue with the returned phone they would send me a bill.

The overall process went well, however I had to pay over twice the amount expected as Asurion does not offer advertised screen replacement in all parts of the US. I had to replace the entire phone! Verizon never told me this when I purchased the insurance. :-( Their service was excellent however. Received replacement phone quickly.

Our daughter's phone had an issue and we went through our Verizon store to have it replaced. Within one day we had the replacement phone - wish was great, although the replacement one had a faulty screen. We went back to Verizon and within one day we had a new replacement phone. I really appreciate how you send the new phone and provide the materials to send in the old phone. I just had a return with another company and it was a nightmare, which really made me appreciate your service and efficiency.

The new phone arrived quickly and it was a very simple process. The return process was just as easy. They also replaced my charger which was damaged as well as the phone. Asurion is also cheap to pay for monthly.

I was pleased with the expediency with which my phone was replaced. I processed my claim on Tuesday and my replacement arrived on Wednesday. That level of response is phenomenal. My only concern is how to handle if the original phone is recovered. On all points EXCELLENT!!!

Easy and quick replacement. Was able to get a replacement device fairly quick and the process was simple. The Asurion representatives were nice and professional. I purchased a gold Note 5 due to the color choice. Unfortunately the color I purchased was no longer available so I had to settle for what they had.

I needed my phone changed (Note 4)... Well I been told I could not get my replacement due to no more production on it. So I asked them if I can get Note 5 instead. I received same response. WHAT??? So I asked them if they can give me any phone with same or bigger screen. I GOT DENIED AGAIN. Their policy requires them to give a phone with same "internal " so I asked for a phone with a s-pen... Well they claim it doesn't fall of category of "internal comparison" So they sent me a smaller phone with stupid curve edges and no s-pen. WELL DONE ASURION - WELL DONE...NOT!!!

When I went through the process online, I was told that my broken phone did not qualify to be replaced. Then I clicked the Chat button and chatted with an Asurion representative. According to the representative, she couldn't figure out why it said that my broken phone did not qualify. In a matter of a few minutes, the representative took care of my problem and a replacement phone was mailed to me.

I was distraught to lose my iPhone and found that I had your service... a lifesaver. It went well and I am so pleased to get a replacement and have to done so quickly and easily. This was a real blessing.

My experience with Asurion was efficient and easy. Filing a claim was simple. Everyone I talked to was very helpful, and the return process was straightforward. My phone arrived the next day in perfect condition, as promised. Would definitely recommend!

You replaced the machine with a refurbished Ellipsis which never was able to get a sim card connection so you replaced it again with another refurbished Ellipsis which came with a sim card that would not function! After contacting Verizon they sent me a new sim card which also did not work. After two days of long conversations with Verizon tech support, the machine still failed and I gave up and told Verizon to remove the device from my data plan! I have been using it with WiFi and works sometimes until it decides to just turn off. Then will not reboot unless it is connected to a charger even though the battery shows 40%. So no--- I am not a satisfied customer and will most likely never buy insurance again from you or for sure will never buy an Ellipsis again.

Everything was pretty quick and easy. I did all my work online and the site was easy for me to navigate and figure what I needed to do. The only problem I saw was they were sold out of my phone at the moment. :P Booo right? It was ok though. They sent me an email as soon as it came in and I had a new one within 24 hours of that. Thank God I had insurance. LOL.

My grandson dropped and damaged his cell phone. We were so pleased that we had already insured it with Asurion, thru our Verizon account. We made the call to Asurion for a replacement. Thanks so much for all your help.

Great job. Phone was replaced quickly and the website was easy to use. Linked everything with my account without any issues. Thank you for the quick and excellent service. It made it easy to get the phone replaced and my son happy.

The process was easy. I wasn't sure why my claim was initially being denied, so I decided to try the "chat" option to get help. The customer service person I chatted with was so helpful in leading me through the process. I received my phone the next day.

I was very disappointed when the phone was on backorder. I reached out to your CSR to no avail on getting a device sooner. No offer for discounts. No other options. We ended up having to pay more money for another phone until the new one arrived.

Excellent customer service and really fast return time. My husband had his replacement phone within 24 hrs of his other one breaking. So, it literally took less than 24 hrs to get it to me... I called around to see about having it fixed prior to calling Asurion. The only thing that could have made my experience better was to not have to pay the deductible. I was told my insurance covered anything and everything and that there was no deductible. However that was not Asurion's fault.

I got my replacement very quickly but I think it's ridiculous that I had to pay 200$ for a new phone when I pay insurance on my device every month. If I pay insurance then there shouldn't be a deductible.

What a pleasant surprise! I had my new phone less than 24 hours after notifying you there was a problem (dog jerked leash and phone went flying into a puddle). SO impressed!! As you well know, any type of insurance company does not typically leave you with a good impression but you guys really knocked it out of the park. I very much appreciate you.

Had an issue with my phone replacement. Sent one out was not up to standards and merely sent out another one with no questions asked. Agent was courteous. All my questions were answered and received in a timely fashion. A fine job by all. The only problem was the first phone they sent out. The quality checked whoever check to get a terrible job but that was quickly corrected by Asurion.

The service was excellent. Less than 24 hours after filing the claim, the new phone arrived and my grandson was up and running with an undamaged phone. He was relieved the process was simple and fast. The first time we used this service it was just as smooth and fast. Very happy with the service. Thank you.

The service and ordering was very simple and prompt!! HOWEVER, my phone was broken less than two days later (I dropped it). When I tried to make another claim, I was not allowed to and told I cannot receive another phone. I am phoneless once again, and have been for a month.

Galaxy s7 edge - The fact that they got my replacement to me in less than 24 hours was a plus, the only thing that I didn't like was they didn't have my original phone on stock. I had the titanium and had to settle for a gold one instead.

I was very pleased. I was sent a reminder voice message to return the phone which was very helpful as life has been very hectic for me with my mother being terminally ill. I was able to return in time due to this reminder.

The charging cord wasn't working and the screen corner was cracked. I don't appreciate that the replacement wasn't anything that I was hoping to get a new phone not this iPhone 6s that has problems with the home button and how the lock button is starting to get stuck.

It's completely simple process, the claim took less than five minutes to approve. And the very next morning, boom! Got a new phone. The next day just put in the damaged phone into the shipping sleeve, and send it off in your mail box. The system works great, I would recommend this to everyone.

The original phone (LG G5) was dropped, cracked, and dropped in water. It still worked but was gradually deteriorating in texting and camera functions. When I had it replaced, it cost more than I expected but significantly less than buying a new one. It was replaced quickly and courteously. Thank you.

My Husband dropped his phone, the glass cracked and the phone was not usable. The touch screen was not working. We called Verizon, they connected us with Asurion, my husband had a new phone 2 days later. He was very happy.

The first phone I had replaced was great... until it was stolen. This second phone I got has already started to act up. The screen is coming off so it throws off the sensor inside and won't always register touch or sometimes thinks the touch happened somewhere else of the screen. The phone also doesn't hold a charge for very long at all. Previous phones I've gotten have batteries that last at least a day, this one doesn't. The phone also gets very, very warm when I use maps for more than an hour. This new phone doesn't have water damage and has only been dropped like once, so I'm not super happy to have all these problems only a few weeks into having it.

I am extremely dissatisfied in both the claim itself taking several attempts and countless hours, and even more upset that when my device arrived, it was flawed. The replacement's screen freezes regularly and restarts a half dozen times a day.

The service is very fast and great service in all areas. We thank you for replacing the phone (Galaxy s7) so quickly. Everything we needed to have the phone up and running in less than 30 min. with simple to follow instructions and then a fast return business reply envelope was included. Thank you and God bless you. Be blessed.

My phone was stolen while I was traveling. I contacted Asurion and received excellent customer service. They were very helpful over the phone while I was out of country and made me feel relieved to be their customer. I had a new phone shipped to me within 24 hours, which was more than I was hoping for! I would recommend them to any person who desires quality, affordable service.

I have received 3 phones in the past week from Asurion who don't really assure me of anything. First phone was the wrong phone, second and third phone worked for less than a day each. They won't reimburse my cost for their service or the $200 I had to pay for the replacement. When calling in, they remind their customers that false claims will be met with legal action but the only false claim I see from my experience is from them and their poorly refurbished phones. DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY!

Absolutely wonderful! Back up and running in less than 24 hours. But to me just like regular insurance you have to pay monthly for policy then have to pay your deductible still. So I have to pay 11 dollars and month which is 132 a year and still pay 100 deductible. So where does my 11 dollars a month go? Only to make them more rich. Makes no sense.

I gave 3 out of 5 stars because I did receive my replacement phone fairly quickly. However the charger that came with the phone did not work and it was not an Apple charger. It was a generic one. I ended up have to go out and purchase a charger.

Yeah this is the first time that I was actually able to get my phone exchange in a timely fashion. Every time I've had to deal with you guys I've had a very bad experience where I was accused of committing fraud which never happened. Have me fill out affidavit and I refuse to do it because I pay for your insurance treating me like I'm a thief and I'm not. That I had to get Verizon multiple times because your workers are very unprofessional. Management and all I really do not like dealing with you people but I have to because you were the only carrier the Verizon carrier for insurance. Don't mistake this is I like you guys. I don't. If Verizon gave me another opportunity to go with another company I would jump on it in a heartbeat.

My wife's phone was cracked/damaged so we file a claimed with Asurion. The claim was handled quickly and we had the phone the next day. Excellent service not much more to add. It's a comfort to know that Asurion is there when we needed them the most.

It did not take long at all to replace my device! Overnight shipment was very nice. It is hard to not have the device when you are use to having it everyday. So the replacement coming overnight was very much appreciated. Thank you Asurion for such a great job!

Received replacement iPhone as part of insurance claim. The replacement unit was defective. Dirt and debris were found in power port, speakers, and headphone jack. External microphone for speaker phone would not work, home button was off centered. Had insurance program offered by carrier yet was charged a two hundred dollar deductible.

Very pleased with my experience replacing my damaged Galaxy S7 with Asurion's cell phone protection plan. Customer service was VERY helpful and pleasant in processing my claim. Within just a very few minutes on the phone my claim was processed and a new S7 was shipped overnight and received the next day. Also included was a prepaid shipping package to return my damaged phone. Very pleased with this service and the representative that handled my claim. Two thumbs up!

Phone had to be replaced. It was not charging. Even though we were out of town the phone was in our possession within a day. The first phone that was sent could not be uploaded with contacts. Another phone had to be sent.

Cracked the screen on my Samsung Galaxy 6 edge plus. Was quoted $149 for replacement phone. Which I thought was high as I don't read the details of my contract. Was expecting to pay $99. Phone came surprising fast as I live in Hawaii. Made claim Sunday night, got phone Tuesday evening. OK with replacement phone however when I got my credit card statement the charge was $199 not the $149 she had quoted. Replacement is refurbished.

I was very impressed with how the process worked and how efficient it was. Live chat was available and I did need help working through the steps required to finish the process. They were very helpful and patient. I wouldn't hesitate using the service again.

My experience with Asurion was quick and efficient. My web experience was a little cumbersome but after completing the online form, the device arrived quickly and the return process was simple. It would be helpful to have a follow up email indicating the return device was received. Especially, with the steep fine if you don't return within the time allotted.

Service has always been great, but I am extremely disappointed that my model was not carried and I was given a "comparable model". If you spend $500+ on a specific phone, you would expect your insurance would cover what you paid for. Now all of my model-specific accessories are useless.

Bad news: my favorite phone malfunctioned, and I needed a replacement. Good news: I pay phone insurance. The replacement arrived promptly, at minimal cost, and was easy to set up. Bad news: the charge port on the replacement fails consistently. Good news: the new Moto comes out next week.

I was able to receive a replacement phone within 24 hours of submitting a ticket online. The check online took me only a matter of minutes and was very easy to do. Thanks for all the help getting the reconnected with my phone! I have had to use my phone insurance several times now and it has always been a great experience getting it replaced (not lost haha). Thank you.

No complaints. I wish there was a way to get a phone same day, that would be 5 star. But the logistics of that are challenging short of having store fronts everywhere. However, cellphones are so integral in our lives, it is almost needed.

Asurion staff were excellent, helped me to complete my request for the replacement phone which it arrived as scheduled with no delays, I had to call Verizon customer service to walk me through with set up and retrieving other apps... no problem from there on. To this day we haven't had any problems.

Both phones that I received have technical issues. The HTC's video is skipping. The voice and picture doesn't match. The Samsung's issues are as follows: headphones jack messes with the phone. When headphones are plugged in it acts crazy. Not only that but when the headphones are plugged in the sound quality is awful. Can't hear the person speaking.

Lost my phone and needed a replacement. Received a new one and was back in service within 24 hours... Great response time with no hassles. Called in, reported the issues, received new phone with new Sim Card and instructions on how to get new phone in service.

If I did not need my phone for work I would have waited for my upgrade. 199.00 deductible that is ridiculous. Never getting this insurance again. Ebay will be my insurance. Great deals to be found on used phones. Buyer beware. Big time money scam.

Your company did a wonderful job in getting another phone to me quickly. I just wish my pictures, notes, other important information could have been saved. This insurance policy is worth the money. The phone is better than my old one. This group of people are fabulous.

Replacement phone was good. Shipping took longer than it was supposed to so didn't get new phone for 3 days. Claim was fast and easy. New phone set up was simple and quick. Would definitely recommend this insurance for anyone needing insurance for their phone.

Asus Tablet is very light, somewhat smaller than my former Ellipsis, but more powerful and quick. Brighter screen. I was able to find protector, so I am hoping I will not be into another loss. Very satisfied with my choice and the service by Asurion.

Never broken my phone before but I managed to do so and was so glad I had it insurances but Verizon wasn't exactly helpful but it got the job done and I had my new phone in 2 days times.

This was the easiest and most helpful service ever. I wasn't able to claim my phone until late hours and it was still OVERNIGHTED to me and was there the next day. That is terrific customer service. It also saved me that hassle of having to come up with a ton of money for a new phone.

Asurion was very helpful and fast in replacing my cellphone. That was very much appreciated. The phone does not hold a charge like my old one did though. I have changed all settings to preserve but can't make it through a day. Frustrated with that.

Was very pleased with the service I received and how quick and easy it was to get it replaced. The tablet that was sent to me was in great condition and has been working great. I would recommend anyone with a cell phone or tablet to get this insurance. The return of the product was just as easy and the instructions were easy to understand.

I really am the cause of my disappointment. Perhaps I should start with Verizon instead of Asurion. Had I known I was going to have a deductible of $200 for a cell phone I would have NEVER signed up. I realize that's not an issue for a lot of people. But, I'm not one of those people. I can got to MetroPC's and get a smart phone and get much cheaper everything. So in hindsight I'll be making absolutely sure to spread the word... That so called full coverage insurance they try to sell you.. is a bit of a lie!!! I am canceling both and going cheaper. This isn't worth it!

My original Motorola Droid phone used to work after it dropped. I was not given a choice of phones but told I would receive a Motorola Droid Turbo II. The phone worked fine for 27 days, then it would no longer charge. The next Motorola Droid Turbo II was received the next day. Very fast response. However this new phone gets so hot I need to use the speaker feature, which I am told does not deliver a reliable voice to my caller.

Thanks for the fast response. I was very upset that my phone was stolen. I was very pleased with your service and the fact that I didn't have to buy a full price phone while still paying on my new "stolen" phone. Thank you.

You guys are great! The deductible seems like a lot but when it comes down to the actual price of an iPhone it's really not. You guys were VERY prompt and my experience was great!! So thankful for my Asurion insurance!!!

I submitted a claim for a replacement device when mine was damaged. I received the phone within 24-hours, however, the new phone had some security locks that I could not bypass and I was unable to use all the functions of the phone - specifically my home phone and camera. After a few days, and visiting two Sprint locations the technicians were unable to resolve the issue and recommended that we simply replace the replacement phone through Asurion. Sprint submitted the claim on my behalf [while I left the phone with them for repairs] and it was sent to the wrong address.

Cellphone was lost or stolen. This process was great!! Easy to work with and made it a good experience. I was very pleased with the ease of filing a claim and how quickly my issue was resolved. The phone arrived quickly and had it up and working the next day.

Great experience, would recommend to a friend. Customer service was kind, understanding and joyful to work with. I am very glad I bought the insurance and Asurion is much nicer to work with than VERIZON. Verizon is the worst!! Can't wait to get out of the VERIZON plan.

It was easy to start claim online. It was Easy to process online. The Email response was quick. The delivery did not take long. Set up the new phone without any issues. Will keep this insurance on all my phones.

I am also extremely happy with the customer service I received during the claim process. They very good at explaining everything to me. If I had any questions. I am extremely happy with the replacement product I received. It work just as well as my old phone.

My experience of getting my phone replaced was painless. I had the new phone within a few hours of completing the claim. The replacement is better than the original. The cost to me was much less than if I had not had the insurance. It is definitely a good idea to insure a cell phone. I am more than satisfied with the entire experience. Thank you!

I found it very easy to file a claim. Upon completing the claim it was a quick arrival of my replacement device. This was the second time I've had to file a claim and both times have been super easy and quick. Hassle free and definitely worth every penny. Excellent service! I absolutely would recommend to a friend!

Did an awesome job at replacing my phone in a timely manner. Activating was easy and quick. The phone was in great condition and came with all the accessories. It was even newer than the phone I was replacing. Shipping was fast and it arrived the next day.

Customer service was good & phone works great. The charger they sent with the phone takes an extremely long time to charge. They sent me another charger and I got the same results. Currently using a charger from Walmart but overall satisfied.

Easy fast... what else could you ask for? Only thing is I would like to be able to get a different tablet/phone. The tablet I got was obsolete and not available. So therefore all accessories are not available for protection of the tablet.

I had broken my phone so I went through my insurance with Verizon which sent me to you. I got my replacement phone and soon began to realize that the battery was dying extremely fast or charge super fast. It would be at 10% and when I would plug it in it would go to 40% so I knew it was messed up. I called, got another one sent to me and now this one the flashlight doesn't work. The flash wants to work occasionally and the volume buttons are pushed in. These refurbished phones I keep getting sent to me totally suck. This is the second one I'm having problems with and now I need to call once AGAIN to have another one sent to me.

The replacement device I received has several issues and does not work like new. The most prevalent of these is that the GPS is off when I use location services for directions, it does not know where I am and does not update I travel.

Aside from the fact that my replacement phone could not be delivered on a Sunday, which forced me to go without a phone for 2 days, the service was adequate. Filing the claim wasn't difficult and the return was easy with the pre-paid return envelope provided. Although the instructions for transferring data to my new phone were included in the shipment of my replacement phone, I do not blame Asurion for the fact that those instructions caused a lot of data loss, as that issue was more a Cloud/Verizon mishap.

The phone was in good shape but incoming calls are terrible cause something is wrong with the speaker. When someone is talking through the speaker it sounds like a blown car speaker and don't get clarity. As I need to get another phone sent to me it is a hassle to transfer everything over a 3rd time to another phone. Miss my newer phone.

My replacement (7 Edge) came quickly. The phone runs much slower than my last one and doesn't get good call reception. Also the charger and headphones did not match my device. I don't know how this could happen. I received a phone from this company before and it was flawless.

Thank you for responding quickly and resolving issues I had with my phone. Although I loved the Galaxy I had I'm getting accustomed to the Edge 7 quickly. Love the quick charging and longer battery life and the camera is excellent. I would highly recommend Asurion to friends. Thanks again.

Very good service. Was fast and easy. Replacement device came ready to go out of the box, one phone call to Verizon activation and was back up and running. The web experience was secure and easy to navigate. I would definitely recommend Asurion.

My screen was broken, I filed a claim. I was sent a phone practically the next day. I switched it out and sent the old one back. Easy peasy. I had no hassles, everything was explained so there way no way to mess it up. Service was prompt and efficient.

The process was a huge pain. I work out of town on construction sites. Not very easy to scan and email all the info they needed even though I gave all the same info over the phone. When I received my new phone, screen cracked and battery will not last over 4-5 hours. Called them, was put on hold for 45 min. Don't have that kind of time to sit around on hold. Called Verizon. They wouldn't do anything about it. So basically wasted 200.00 for deductible plus all the monthly payments could have just bought a phone for all that. I would get rid of their service if it was me. I am cancelling mine. Not worth the cost.

I actually do have feedback on this phone. We've carried Asurion insurance on our other phones in the past. My husband had to use it once, and I had to use it once, years ago. Both times we were very pleased. This time, not so much. I don't know if this is a refurbished phone or a new one, but it has been quirky almost since day one. I've just not taken the time as of yet to contact you.

I was completely satisfied with the immediate attention given to my issue and the turnaround time on resolving my problem. I thank you for all your help. Everyone was very understanding and professional. They explained the process to me, which was very true and accurate. I was very pleased. Thank you.

Fast service and I'm happy. My step daughter needs a military grade phone that she can't destroy! My lone issue is that the instructions for turning off "Find my iPhone" are wrong. I was able to figure it out, but your instructions need to be revised.

Camera on phone broke so we called in to replace the device. The call in center was quick and easy. No hassles or issue on getting the problem resolved. The shipping and handling was also quick, easy, and fast. The only thing I am unhappy with is the replacement device. It must be refurbished because it has a lot of issues. It shuts off on its own and the screen does not work properly. I hate that you pay an amount every month then also have to pay an extra fee for insurance just to get a replacement phone that doesn't work. I might as well stop paying insurance and pay for a new one in cash. I'm sure I've already paid more than it's worth in insurance and I still have a broken device. Not happy with the product they provide.

Having a teenager on your plan can be very stressful but your representative made the process so easy for me. Such a big stress relief. My grandson was out of state and we were not able to go through the process for a while after his phone as damaged. The rep helped me with every step and made the process easy for me. Thank you for employing such great team members!

Asurion comes through. Once again, got the replacement phone quickly and with great instructions for how to restore from backup... Saved the day again. The deductible is getting a bit high, but for teenage kids it still seems to make sense.

I am very pleased with the prompt service received. The replacement device was received as promised and the return process of the damaged device was easy. I would highly recommend Asurion to anyone that wants the peace of mind in knowing that you're always protected should the unexpected happen.

Asurion is so dishonest that they cannot even make up their minds WHICH lies they want to tell their customers. The really sad part of the lying is that their service is actually not bad otherwise, but the lies completely taint the customer experience. Asurion runs the cell phone "protection" insurance program for Verizon and some other carriers.

I did not realize that the replacement phone was a 'refurbished' phone. I am STILL paying for my phone and feel ripped off that the quality is no longer there with the replacement phone. Phone does not stayed charged like my first phone. I won't sign up for insurance if fraud is used. I should have been told upfront that the phone would not be a NEW phone if I needed a replacement phone. Very disappointed.

I didn't like how you guys kept calling and emailing me saying I didn't cut off "where's my iPhone" when I know I did. It had me worried and it was annoying. BUT I rather you call and email instead of billing me 500.00 any day. So 5 stars baby! Good service.

It was a quick process to file my claim. I had some trouble at first and the customer support was very patient and walked me through what I had to do. I was happy that I received my replacement phone the very next day. Very satisfied with Asurion. I would recommend Asurion to friends and family.

Had my screen shatter in the parking lot of Menards walking in. Made my claim later that evening and they had a new iPhone 7 Plus to me the next business day with zero hassle. Great customer service! The return packaging was sealed up and ready for me to send back within the 15-day period. Very good frame of time to actually send it out. We all have busy lives these days.

I needed my daughter's phone fixed and had the insurance plan to do so. I contacted Asurion and they sent a new phone to me very quickly (2 days). It came with a self addressed envelope to send the old one back to them. It was all very simple and easy.

Did a good job getting me the phone but I had to scan and download documents before they would send it and that was a pain in the ** to do. If it wasn't for my son I would never have figured it out. But all in all I got the phone pretty fast!

Asurion was very detailed when telling me the steps to follow. I received my phone more quickly than expected and the whole process was quite easy. Very satisfied with placing and handling of my claim. I had concerns with moving forward on my claim but am glad that I did.

So the iPad Pro I receive has a few problems. One the processors running slow and slow. The main screen is flickering. It has a lines sideways. Mostly it's on the home screen but sometimes when I'm watching movies or on YouTube it starts flickering harder.

The service was fast and easy, however it hasn't quite been a month and the replacement phone we were sent has issues. It fails to hold a charge and is giving us grief. I will call and try to get this resolved.

Making my claim was absolutely painless and fast, the representatives were courteous and very helpful. I would have rated it a 5, but the replacement device was defective and just died completely within 5 minutes of being removed from the box. That was a disappointment. However replacement came quickly the next day. Thank you for that.

Have not received any confirmation that my returned device was received, so I do not know whether my claim is actually complete. Replacement device was received very quickly. Return envelope received indicated batteries were not to be sent in the mail. No instructions for removing phone battery.

Screen was damaged beyond repair as the button on the phone was not functional. Staff was responsive and helpful. The staff was great but the local repair shop was less than they could have been with service. They informed me the phone was not repairable which was a minor inconvenience. The insurance company was great.

Original phone water damaged, replaced within 2 days. Replacement phone failed to operate within a week. Documentation advised to take to Verizon store to get replacement, but store said had to go thru Asurion. Asurion said phone on backorder. Verizon issued me a new phone.

I am very pleased with the response time and service I received from Asurion. I will continue to keep this phone insurance. The new phone operates well with no major glitches. Thanks for your response and efficiency. I just hope my wife doesn't wash this one.

Replaced stolen phone. New phone was shipped next day and ready to use! Very little had to be done which relieved the stress of replacement. Very happy with the speed of using electronic means to report and replace the loss.

The delivery of your phone service was excellent and I would've given you 5 stars, except upon use - the charger will not connect to the phone - it constantly falls out - I cannot use it. Please advise where I can send it to exchange it. That would be greatly appreciated. Otherwise your service was excellent.

The estimated wait time on the phone waiting not correct but everything else went smoothly. The person on the phone was courteous and explained things clearly. I received the phone on Saturday as promised and the instructions were easy to follow.

I was satisfied how fast we got the phone but still waiting to receive our money back. We were told that if we sent the phone in and had turned off find my phone that we would be getting money back from the phone and it has been over 5 weeks and we still haven't received our money. After all the money we have spent on this phone from when it was purchased it's just frustrating.

My replacement phone process was easy and understandable to request. The deductible for the phone is expensive. Phone were delivered on time. Phone came in its original package. I'm happy with the condition of the phone. The phone came in the right color and size as I requested.

The service was quick and easy. Form easy to complete online and received the new phone writing 2 days as promised. However our new replacement phone is clearly refurbished, and is actually on the recall list for battery issues with apple. I contacted Asurion and no response.

Customer service was great. The speediness of getting my replacement was great. However, the replacement phone itself is not completely up to par. The phone makes a static noises when I use the camera and any other apps that uses the camera.

Asurion is fast and reliable that's why I love the service they provide. The online service is accurate and very convenient and I would recommend my friends and family because of the great work and effort Asurion put into their work and customers.

Y'all were amazing. I filed my claim on a Friday around 4pm, and had my new phone Saturday morning! Great job, thank you so much. Would definitely recommend you guys if I ask to anybody I meet ever. A very pain-free experience. If it didn't involve a broken phone I would be willing to have this experience again.

As I write this message Sunday April 2017 I have yet to receive my new phone... It is now 9:01 pm and no phone delivery from FedEx. According to the message I received the new phone has been sitting in their office since yesterday afternoon! So the only review I can give you is very poor service. Change from FedEx to UPS may be better.

I can tell you that the agent in Guntersville Alabama was excellent. Your agents in the Decatur Alabama store sucks like lemons. So my family has to come here to us to get their phone issues resolved yet live in Decatur.

Upon receiving the replacement phone, I attempted to remove the old phone from the iCloud, then sent the phone back. I have received numerous voice messages saying that the phone is still connected to the iCloud however when I look it up on the computer the only one I see on my iCloud account is the current one I'm using. I have no idea how to resolve the situation. Every time I call Asurion, I get another voicemail and have to leave my phone number and name. The return calls comes in the way of a voicemail again. I hope it is resolved, but I have no way to confirm it and I hope I do not get a $500 charge!

I damaged my Droid Z Play a bit over a month ago. I was overall very pleased with my experience with Asurion. The claim process was very concise and simple. I received my product the very next day and am very satisfied with the quality of my product and the quickness of receiving it. Thank you!

I have been an Asurion insurance carrier for as a long as I can remember and I really appreciate how easy it always is to file claim. I will not ever stop caring insurance with Asurion. Thanks for always making it easy for me to get a fast replacement and make sure I'm always connected.

I have no complaints! Asurion is awesome! I was able to file the claim quickly and easily. I received the replacement phone the next day. It was truly a very simple process. With these new fandangle phones you never know when you may accidentally drop one. It is best to have the insurance and have the phone covered for these mishaps.

Got my replacement phone the next day, no issues. Deductible is high at $150 but regardless it was the better deal. Sent with easy to instructions and the phone started right up. Would recommend this especially with the more pricier phones on the market.

I had considered my phone stolen. Filing a claim took only minutes. I paid a VERY reasonable deductible (compared to the cost of a new phone), and then 18 HOURS later (the next morning!) I had a new phone loaded with a backup and activated. The process could not have been smoother.

Excellent service, once again. I believe you've handled approximately four claims for me over the past five years, all essentially flawlessly and I thank you sincerely for your excellent performance and service offering. Just one issue; my most recent replacement phone does not have the battery life I expect.

The service was fast and accurate but the actual phone had issues with the screen. The first place you touch it won't work. You have to touch it at least twice. When you first touch the screen it does this weird thing. It is hard to explain I just need to send the phone back and get a different one.

I was a bit apprehensive about the insurance initially but the process was straightforward and easy to understand. I submitted my claim in 15 minutes and received my new phone within a day as promised. The return of the old phone was just as easy with simple packaging and labeling that they provided. It was a five star experience from end to end.

Took way too long for replacement to be available to ship. It is almost pointless to wait that long for an insurance replacement. I personally don't have a home phone. That long without a phone is a very big problem

Very pleased with how quick my wife received her replacement phone after filing a claim. Even when the first replacement phone malfunctioned, Asurion was quick to send a second replacement phone and she's had no issues with this one. Thank you for your help.

This is the 3rd replacement phone on my plan I've received from Asurion. It always seems that these phones have some sort of issue within a few weeks. Twice now the phones won't hold a strong charge or will just die suddenly with 40 or 50% battery left. But if you leave it for a few minutes and turn it on again, it has 20% battery... but will die again out of nowhere. And the glass seems overly sensitive. Both my teenagers replaced their phone for broken screen and within days the screen shattered from the slightest tap on a table or drop to their hardwood floor from the night stand. Just wonder if Asurion uses high-quality refurbish materials. The service is quick and easy which is why I gave it 3 stars.

You provided my device in a timely manner with no issues. My daughter is happy! The device is working properly, all the information has been transferred over and updated. Would like to see you give better discounts for those who have paid the monthly fee for over a year on their deductible. Thank you.

The process of replacing the phone was excellent. It was handled very efficiently. I was in Memphis on business and was very concerned about replacing the damaged phone, but all was handled smoothly. It could have led to some major issues for me. Thank you.

Very easy and fast to get replacement phone. The only thing I don't like is the fact that they cancelled my insurance after I had to use it twice. They charge monthly for insurance and $150.00 deductible for a refurbished phone. I have a hard time believing it cost Asurion more than $150 per phone to rebuild them.

Super nice person over the phone. I had a question she had never been asked before. She was so pleasant, saying, "Hmm, I don't know -- let me consult someone here." She came back quickly with the answer. Just a very pleasant experience.

Had my Verizon tablet replaced which had a broken screen. The transition that took place was great. I will give a ten. However, there must be a way to have the screen replaced without having to replace the whole tablet. I was not happy to have to replace my whole tablet, when the tablet itself was not damaged.

Replacing my damaged Samsung S7 - I quickly got a technician to come and check the cellphone. Once he identified that it couldn't get fix, I got in contact with an Asurion agent who quickly asked questions and got an order in for my new cellphone. The cellphone arrived the next day and I turned in mine. It was a very good and easy experience. The only thing I did not like was having to pay still a considerable amount for the replacement phone but that is just part of the plan I have.

Asurion did an awesome job starting with the instructions to replacing in the time promised! Thanks, very well done! I strongly recommend Asurion as the best company you out there! This is the second time I have had to utilize Asurion to replace a damaged phone and both experiences have been awesome!

After finally the third attempt for a working device I get a new one which I think is fair but it sucks that I had to go through all the hoops to get a legit conclusion. I am happy with the timeliness that it all happened. Just wish I didn't have to attempt 3 times before I get a working phone.

My husband's phone had a mishap and the screen was cracked inside the phone. I checked with the dealer we got the phone from and they advised to contact Asurion online. I used the chat system and was helped by an agent. She set up for a replacement phone to be sent the next day and packaging to return the damaged phone. My husband has his phone back in working order the next day.

I found it totally unacceptable to have to send a copy of my driver's license along with affidavits. The process was very difficult! If I was not how could I have access to a printer scanning to email, also screen was smashed so I couldn't use my phone. I had to borrow a phone. Then when I receive the phone it was only half charge. I would love your help in receiving my new phone that actually charges!

I got my phone replaced because it was damaged and I had the best experience with all that you did to replace it. No problems at all. Thanks for all your help with this whole process of getting my phone replaced.

Thank you for responding so quickly to my need. Considering we live in a world which is so difficult to live without some means of communication. I have 4 people on my plan and have never had any concerns with promptness as well as Professional.

The first replacement phone sent to me did not working correctly. The keyboard would freeze. After NUMEROUS phone calls and tech support help, over course of two weeks, another phone was finally sent to replace the replacement phone. Very inconvenient. I use my phone for work, had to reload info twice.

I was very pleased with the courteous and friendly manner with which the representative used on the phone. He explained the process well enough that I didn't need to ask any more in depth questions. He was very positive and friendly...

Asurion customer service was fast and professional during the process of receiving a new cell phone replacement. The processes from start to finish was very simple. Everything was taken care of from my home. I'm glad I have Asurion coverage on my cell phone.

Fast service. They had my replacement phone to me in two days. Actually the phone call to start the process was the hardest part. Everything else was pretty easy, fast, fast, fast. I would say it is a good service for anyone that needs their phone.

A few years ago, I had to use this insurance to replace a defective phone. Kind of a hassle and took nearly two weeks! THIS TIME WAS GREAT! I lost my phone, reported it the next day and filed the claim online. I received the reconditioned replacement the following day, as promised, and it was a seamless process. The replacement phone works great!

Well I'm still waiting on my replacement phone that I should have received already which is replacing a defective phone that I received from Asurion I believe in February of this year. So I'm not very satisfied right now. Now I'm hoping you wont try to have it delivered on Saturday as the office is closed over the weekend.

Wonderful. Quick, easy process with an overnighted like-new phone and a charger for once! This is my 3rd Asurion claim and the best. I would recommend for everyone to get phone insurance, its well worth it especially if you're a clutz like me lol.

On 3/14/17 my phone was broken. We called our phone carrier who directed us to Asurion as we had full insurance on the device. We were told we would have to pay a $200.00 deductible which we paid the same day. At this time we were told the device would be 3-7 business days as it was back-ordered. The phone did not show up within this time frame. We placed several calls to Asurion and were told that 3-7 business days was their normal time frame but it could take months. They then canceled our claim and we had to basically start over. We never received the same answer twice.

Replacement was fast and easy. Only criticism is the deductible price is too high after all the money I paid in insurance for a nearly outdated phone. But turnaround time was only a day. Would use again and recommend to others.

Damaged items and after paying the deductible I received a replacement. However, this new replacement was not the same kind of item that was damaged and for that reason I was disappointed. But the alternative at the end it was ok. Customer service on the phone was proved to be somewhat difficult to deal with them on the phone.

I have a very busy lifestyle and depend on my phone. Initially I was so impressed by their service. It was so fast and found my deductible very reasonable. I get my new device within a day! I quickly activated it and send my old phone back. A few hours later, the replacement phone stops working. I missed meetings, important phone calls, and important information because I thought I had gotten what I asked for. I talked to my friends about it, and this seems to be a common occurrence. I am very upset and hurt that I trusted them and a lot of things went bad for me.

I felt my first interaction with Asurion was AWESOME. I had my replacement cell phone within 24 hours. After charging I was back to my regular usage. The prompt service was well worth the deductible. I would recommend your company. It is one that believes in outstanding customer service. Thank you!!!

We've received our phone fast and efficiently. A couple issues I did have was that the link that was sent for the find my phone verification was not working. I couldn't tell if the find your phone device was still activated because the link was bad. Also we only had the phone for a few weeks and already are having issues with it. The phone keeps shutting off and we cannot text from it. Huge disappointment considering I just spent $150 for it.

I made my inquiry online and the website is accurate, easy and very useful. You sent a new cell phone immediately. I am grateful with the customer service that you provide. Thank you very much. If needed I hope I can start the process in your website again and receive the same level of attention.

The experience with Asurion was extremely more than I expected! I simply told them what happened and no one said or behaved as if I was stupid. They were so incredibly kind and very patient, with this old woman who knew nothing about how to handle a claim. A very positive experience!!

I'm more clumsy than most, so when I have an issue with my phone, Asurion always comes thru for me. Thanks for having my back. Highly recommend their quick, professional service. Glad to be a customer since my first phone, Asurion will always protect my phone.

I was a little taken by the cost of my deductible being 199 but at the same time I could say it was reasonable given the actual cost of the phone. My phone was actually horrible from being dropped on the concrete at work several times. I am highly satisfied on the contrary.

Great job and very efficient in replacing damaged phone with new phone!! Initially sent a replacement phone, but I was unable to transfer music, etc. Refunded my money and a few weeks later, decided to go ahead and replace same phone.

My daughter dropped her phone in a water park and cracked the screen while also getting it wet!! What a nightmare! But with ease customer service assured me I was covered. Paid my deductible right online and then next day my phone was being delivered! Thank you Asurion! Easy, convenient, and dependable.

The refurbished phone I received has a loose home button and can hardly hold a battery charge. I've tried calling and apparently there was nothing that could be done. I don't remember the name of whom I spoke to. But it was explained to me that if I wanted another replacement I would have to pay another $200 deductible even though it was your phone that you have me that was broke. This is why I hate getting a refurbished phone because there is always some issue.

I found that your company made replacing my damaged phone very simple and easy until I got to the iCloud account part. I had to get help from my Verizon person to understand what you needed. After that the whole procedure went flawlessly. I would recommend your insurance to my friends.

I was very satisfied with Asurion and their claim process, from the initial chat feature when I first started to calling in when my exact phone was showing up as back ordered online - they took great care of me. My phone was delivered and I was back on track within 24 hours of submitting my claim.

Everyone was so nice. Customer service was really helpful in the process. I had a cracked screen. We submitted the claim and the next day you sent me a replacement phone. I then mailed the one with the cracked screen back to you. Thank you for all your help, now I feel efficient again.

Had to downgrade phones due to a discontinuation of my current model and color. Customer service doesn't see this as an issue. Discontinuing insurance coverage, as I'm unsure of what they would replace this phone with. Also, replacement phones are used and imperfect (scratch on screen).

The service was fantastic. The only problem I have is the phone is NOT working properly. Was this a rebuilt phone? For the cost of the insurance and the additional fee, this should be a new phone. The phone continues to have sounds like bubbles when moving it, picking it up or approaching my ear. I have/do close out anything that was open on a regular basis. What next?

The service I received while filing the claim was great. I was very happy that I could just go online vs having to call and file the claim. Another added plus is that you receive the phone the very next day which is great when your phone doesn't work. I found it great that you could also replace accessories.

My Asurion insured LG tablet was damaged the day before I was scheduled to attend a softball tournament in Cary, NC. Since I could not wait a day for my tablet to be repaired or replaced, I was forced to purchase a new one. Following my return, Asurion and Verizon were able to resolve an issue with the telephone number (which had been assigned to my new tablet) and were able to send me a replacement tablet. Since the LG tablet was no longer available, Asurion sent me an equivalent ellipsis tablet, which I received the next business day.

Surprised when reminded how much the deductible was. And was a little confused about the process of what to do after phone was lost. Going into the Verizon store turned out to be unnecessary. Everything would've been simpler to simply look at my warranty information.

I was out of town when my phone was lost. Got online and filed claim and phone was there when I got home. Fast! Not having to buy a new phone sure made it a little nicer. Considering I only had this one a month. So glad I had assurance.

Overall I feel the service was really great. It was quick with its claim process and its delivery of the product. I will highly recommend service Asurion to others. Thank you everything you have done. In the future I will continue to use Asurion for device coverages for all my future cell phones and tablets.

My iPhone 6s was replaced with a refurb that had marks on the back and people have trouble hearing me, half the time the screen doesn't register that I touched it so it doesn't open the app requested or hit letters/numbers.

The replacement phone is a piece of junk. It is slow, slow, slow. Touchscreen takes 4 or 5 touches to make it work, sometime I cannot hear the person I am talking to and sometime they cannot hear me.

Upon receiving my phone it seemed to work fine and had no problems. After about a week (having not dropped the device or done anything of the nature) the home button cracked when I applied average pressure to it. That aside the phone's battery does not keep a charge at all, and if I allow the battery to fully drain - the phone will show the Apple icon and then shut off for 30 minutes after I plug it in.

I dropped my phone in a lake. After several hours of searching and crying I realized I had insurance. I called and spoke with such a wonderful representative. Within a day I had my new phone. Your company is appreciated and I thank you.

Overall I was quite satisfied with my Asurion experience in replacing my damaged Pixel XL. It took awhile to get the replacement because of the backorder for Pixel phones. But this backlog pertained to Pixel phones all over, even retail phone stores.

Very satisfied and thankful. Y'all did an excellent job with getting me my new phone within 24 hours and it's been working fine ever since. Thanks again and I will BE RECOMMENDING MORE PEOPLE TO use YOUR SERVICE and not too bad on your pricing either.

Very courteous staff. Rec'd phone within 24 hours. After receiving phone, staff was helpful & courteous to get phone activated. I was very happy with the service I received. I would recommend your phone company to my family and friends because all questions and service were very helpful and answered.

Complete satisfaction. This is the service I will never do without – you saved the day by delivering a new device within 24 hours – as promised and with no fuss. If you can't live without your mobile device, I can't recommend Asurion enough. It's well worth the extra monthly fee!

It's been a few weeks but I'm pretty sure my replacement phone arrived the day before they said it would too. I have no doubts that if we have another issue, it'll be as smooth as this one was. Contact was always very fast as well. I'm not sure how much fast it could've been.

I was completing my claim when I entered something wrong and an online person came on to help. She walked me through the process painlessly. She was great! Got my phone the next day and everything is back to normal. Kudos to the woman who helped me!!!

The new iPhone I received does not charge properly. It takes forever to charge. When it dies and you plug in it take at least 30 minutes before you can turn it back on. It also does not hold a charge for as long as my old device. It last about half the day.

I had a Note 5, you sent a S7 Edge which sucks. I hate this phone. You claim there are no more Note 5 but eBay has plenty. The S7 edge is not even close to the Note 5. Not even close! I paid insurance to replace my phone, and you did not replace It! And it was paid off. So now I am stuck with this love of ** until the Note 8 comes out. You want to make me happy? Send me a Note 5 and I will send you this love ** back. I will pay the shipping!

Had bad experiences in the past with phones being replaced in getting here, but this was the opposite. This was great, got my phone quickly and didn't have any problems. Only negative is that my phone says refurbished on the back. Overall it was fast!

I was pleased to know that I had active coverage on my phone, and that it could be replaced with a deductible. This saved me a lot of time and trouble. Thanks Asurion, for being there when I truly needed you.

As sad as I was that I had to utilize my insurance over an expense cracked screen, it was handled very promptly with no issues. I got my phone the next day and sent my phone the day after. The instructions were simple to follow and the customer support was helpful.

I lost my phone/wallet so when I lost one I lost everything. My phone was overnighted and they set up delivery for 10:30 am and I had the option to have them hold my phone and pick it up @ FedEx. Everything worked like clockwork. Excellent job.

I'm very pleased with the replacement of the phone plus I cannot send the phone when was supposed to because of death of the family. When I request more time they gave me more time. I do appreciate it. Thank you and God bless.

I had my Samsung S7 replaced in early March 2017. When I got the phone replaced there was a crack on the upper right hand corner of the screen. I called Asurion immediately to let them know of the defect on the phone. The male representative that I spoke to that day (March 9th 2017) called me a liar and said they (Asurion) does not send out broken phones. I asked to speak to his manager and he said to hold for a moment then he hung up on me. Well a couple of weeks later, my volume buttons stopped working. I went to my local Verizon store and the rep there contacted Asurion to let them know the situation. The Asurion rep said that they will replace my replacement phone but will probably charge me $500 for the broken replacement as it was my fault the screen was cracked. I assured them that I did not crack the screen and that I called them (Asurion) the same day to report the cracked screen.

After having insurance with Asurion for years at $11 a month & only 2 claims ever it took 3 days of bickering back and forth just to get them to replace it (Note 5). I had to get Verizon involved because they kept saying I wasn't covered and when they finally gave in and covered I didn't even get the same one.

If there was a zero star rating I would have given it. Less than three weeks after getting the replacement phone - it broke in the exact same place. The plastic hinge is a poor design that is susceptible to cracks and shattering. Thank God we kept my wife's older model because at least it works.

When I began submitting my claim, the website was freezing or not allowing me to advance. I had to make multiple attempts to submit the claim. However, once the claim was submitted, the process went flawlessly and I quickly received my new device. It was simple to return my damaged device with the included package and postage. I would recommend this insurance to others, but will explain the difficulties with the website when doing so. Thank you!

I pay for my phone. You all send it to me. It was refurbished. It does not work. I sent it back. Y'all send me the wrong color. I send it back. Yeah I don't make it anymore. I send it back and it's still full of **. I gave you all my $200 and y'all still ran around the bush.

My phone replacement was fairly easy and quick although since my phone wouldn't power on it and we have multiple phones it was confusing to make sure the "find my phone" option was turned off. However, whenever I use my speakerphone the sound cuts in and out for the person I am speaking with. I thought it was a fluke but it now happens every time I place the phone on speaker. Last time I was on a conference call I was leading. Everyone was telling me my phone was cutting in and out even though I couldn't tell from my end. I am most likely going to have to return the phone or take it and see if it can be corrected.

I have been using this company for a while for my apple phones however, after a few months after the replacements I have notice that the unit don't work properly. This is the second iPhone 6plus that I had to replace at a cost of $199. Ouch. I'm a person that takes well care of my phones. I have screen protection and the best iPhone case that you can think of. Next time I'll just buy the Apple care from Apple so I won't have to deal with this mess. I have another phone that needs service and I'm afraid to get a replacement because of the cost. I never have any issue when I buy these product new from apple. I think is just the refurbish items that have issues. Again I'll be sticking with the Apple care from now on.

Asurion was very helpful in processing my two insurance claims and I had lost my phone that I was to return or I would have been fined $225. They resolved it without me having to pay this fine. I would recommend Asurion to anybody!!