Asurion Reviews

Your staff very friendly and helpful and the process of exchanging my phone very easy. I would highly recommend. My phone was delivered the next day as promised. For the small price that we pay monthly is totally worth it. I will never be without this coverage. Thank you!

The process was quick and easy. No hassle and everyone was nice and happy to help. Replacements phone was delivered fast and was easy to set up and return to my everyday phone habits. Made returning the busted phone simple to return. All around great service. Would recommend to anyone that needs phone insurance.

Due to the fact that you was out of stock it taking longer. Didn't anticipate it to receive a replacement but after that everything went pretty smooth. What's a little bit little disappointed when you got good food service I was gratefully happy that it finally got here. If you can improve that on time schedule it would have been wonderful. Even wonderful but thank you. Have a great day.

Everything with my claim went well. I have used your services many times and every time it has worked well and you have satisfied everything I needed. I received a text saying you're no longer covering stolen lost or missing on one of my phones? That kind of freaks me out so I need to get it checked out cause I require insurance on all my phones. Thank you again for your services. I will resolve that issue as soon as I can.

Using Asurion to get another phone after ours was lost was phenomenal! Very easy claim form to fill out, and quick response on whether or not it was approved. After approval, we got our phone the very next day - I couldn’t believe it! Would definitely recommend Asurion to anyone!

My son sat down on his phone in his back pocket. I called Asurion, and they took great care of us, and they sent my son a new phone the next day. Thank you so much. Great job! They even provided instructions on returning the old phone as well as provided a return envelope.

I dropped and broke a cell phone... No... I dropped and SMASHED a cell phone... When I visited the dealer from whom I purchased it, I was told it was beyond repair... BUT still under Asurion protection... The folks in the dealer office called Asurion, made all the necessary arrangements, no fuss, just some shared contact info and sent me home... Twenty-two hours later I had a brand new phone. Total cost was a very small co-pay (actually less than what the shipping alone would have otherwise cost). To say that I am pleased, does not even get close. Highly recommend this company.

I had a damaged phone and called to report the problem. I experienced the best customer care there is. The process was easy to fill out a form, have it approved and receive a new phone by the next day. It worked out perfect. Asurion is a great company to have your phone insurance with. They took care of all issues in a timely manner.

You guys did a great job. I received my new iPad the next day. All is good! I wish it didn’t cost as much to replace. That’s really my only problem. Other than that customer service was very helpful. It was easy to set up and get my iPad. Thanks again for all your help.

I had a device stolen and within 36 hours, I had a replacement device up and running. It just doesn’t get any better. The process was painless and the staff was a pleasure to work with. I have only used the service twice in all the years I have had insurance. I would recommend protecting your device... You just never know when you may need to replace your device.

All good thanks! I think that you all did a great job and appreciated your time and effort. You all are just awesome. I will tell all my friends and family all over the world that this program works and that it is worth having in case you break or lose your phone!

The process of filing a claim and receiving a replacement phone was very smooth and straightforward. The phone arrived the very next day and was simple to activate. The instructions were clear and concise, leaving no room for confusion. No hassle, no problems, stress-free! I would recommend this service if you are not always super careful with your devices, just in case you need a replacement at some point.

Had new phone next day, helped me find where the sd card went and was very friendly. Had easy to use step by step of what to do with new phone and what to do with old phone, had a envelope already labeled, all I had to do was put my phone in and mail. Glad I had this coverage.

I dreaded having to deal with sending my watch back. I thought I was going to have to jump through hoops. It was a breeze from filling out paperwork to sending the watch back in my mailbox. But it was so easy and quick! I will definitely use this service again!

Fast. Easy. Instructive. Thank you. The instructions and process was a lot easier than expected. I received my new phone in 2 days. I couldn't be happier with Asurion, you saved my business. If it wasn't for Asurion, my real estate business would be slacking. I use my phone for my real estate business, so much appreciation!

Do not buy the cell phone insurance plan. They will ask you to pay $80 on top of the $130 or so you paid for the plan and will send you a refurbished phone. My claim has been outstanding for over a month. Do not purchase from them.

Great customer service and did what they said that they would do. I completed most documentation online via easy to follow format and instructions in completing my insurance claim. When I did have to talk to customer representative on the phone, each one was very attentive and helpful. Good insurance partner and would highly recommend to friends and family.

My nephew's tablet screen went out one day while he was using it, all that came up was lines on the screen. We took it to a Verizon store not knowing how we were going to transfer all the information over but they did all the paperwork with Asurion and when the new tablet came they just switched the sim cards.

I've had a few issues with the new phone, but overall, it's been good. Sometimes when I get out of my car after using bluetooth, it thinks it's still connected & callers can't hear me when I answer. I have to power down the phone and turn it on again.

Son's phone - It froze up and would not do anything and then the screen went blank... Could still do things but didn't know what because you could not see... Asurion got us where we needed to go and ended up getting a replacement in a few days. He was about to go away for the weekend so the phone coming as quickly as it did was great.

Super fast turnaround. Couldn't believe the replacement phone showed up at my son's house in 16 hours. He put the broken one in supplied box and sent it back. Very easy. Thankful I took the insurance out. 149 dollars is better than 650 dollars for a new phone. Everything handled at the Verizon store.

This was my first warranty and my last. This company wasted a lot of my time. They had a form that needs to be filled in and every week they would send the form back requesting additional information even if the information was above... This claim started at the end of Dec and still isn't finalized due to my phone almost made it the 2 years and it would cost them a lot to send a new phone is the thought of why they are not honouring the warranty promise. There has been numerous complaints about this company and Costco no longer uses them. I put a complaint on their website but noticed they only keep 5 star ratings up. I recommended just paying the difference on a new phone.

I contacted Asurion after our phone was accidentally dropped in water. It still worked but had some glitches. I contacted Asurion, paid the deductible, and received a replacement phone, along with complete instructions for new set-up, the next day. I had 15 days to clear the memory on the damaged phone and return it in a postage-paid envelope. Great service!

Was easy to understand with the step by step instructions via phone conference. Was completed in a timely fashion. Was given step by step over the phone which helped in making the transition smoother. Glad that the assistance was available and thorough. Will maintain insurance coverage in the future with Asurion.

Thank you for getting the new replacement phone out- it was such an easy process. The instructions were so easy to follow and process as a whole was one of the easiest. I would recommend you to friends without a doubt. I feel more confident knowing our devices are covered.

The online claim submission process was very clear and easy to follow. The replacement phone arrived the next day as promised. This is the 2nd time we've had to replace a shattered/broken phone in our family and we could not be more pleased with the service we have received from Asurion.

I Really like this option of fixing the cracked screen on my phone for $29 versus paying $199. Great stuff! Repair was fast and easy. Less than an hr to be exact. I would recommend it to all my family and friends. The company that contracted with Asurion really did an awesome job.

I have had to deal with Asurion several times before due to accidentally damaging some phones. There is always a very quick turn-around with a new device, with very clear instructions regarding the return of the damaged phones. I am always very pleased and I always recommend Asurion to my friends and family. Today's phones are much too expensive to not insure them.

Everything online was so easy. One of my devices was on back order and they kept me updated through the entire process. As soon as the way in stock they emailed and called me. I finished submitting my claim and got my device the very next day. It was also easy to ship my broken device back.

I am more than pleased to say, "Thank you, for replacing my lost phone." It came within a day and it was in perfect condition. Most importantly, there was nothing lost in time and or information. Everything - information, numbers were just the way it was in the old phone. I love the new phone and very happy having it. Again, thank you for exhibiting outstanding service.

I really appreciated the fast and easy way things were done. It was very convenient since I use my phone a lot for work! Everything was very nice and everyone was super accommodating. 5 stars from me. The product I got back works great and looked new. Thank you so so much.

I dropped my phone on a cement stair. I received a replacement phone in less than 24 hours, no questions asked! I could not be happier with this protection, I highly recommend this insurance to anyone who has a smartphone. My last phone I did not get insurance and I had to pay over $200 to fix it.

My subject basically says it all. Asurion is fast when it come to getting your lost or broken phone right away. Having phone insurance is one of the best decisions I ever made because instead of paying a ridiculous price for a new phone. I just told Asurion what happened and they came to my rescue.

Went to several places and was told my camera couldn't be repaired so I called Asurion and they sent me a new phone in one day. Return of my old device was easy and here I am with a new phone enjoying a functional camera and an overall better experience. Claim was easy to deal with and the person on the phone was super friendly.

Service was great. The customer service person was very helpful. I was just disappointed that I had to pay an additional $199 for a replacement on top of finishing paying off the contract due on my phone. I was told that there wasn’t a replacement screen because the iPhone 8 Plus was too new.

Quick and very easy to make a claim. Received replacement device within 2 days which was the time they specified. Was very happy I had coverage. The cost of a new phone would have been significantly greater than the deductible I had to pay. Would recommend this service to all.

My Claim was handled promptly. I had issues with the 1st 2 replacement phones and Asurion immediately sent a replacement each time with no hassle. The 3rd phone I received was a new unit comparable to what I had. I am very satisfied with the end result and very glad that I decided to have my phone covered by Asurion.

My daughter lost her phone on Ca where she now lives. She was able to reach Verizon and within days received her new iPhone. Her job requires the use of iPhone and she didn’t miss a beat! Great job. Thanks again for great customer service. It was worth the monthly payment.

Perfect experience - Fast and accurate, with an added bonus of very helpful personnel. For a person as myself that is not very much of a "techie", the instructions and customer service was great. I have nothing bad to say about the experience. The ease of how the entire process was handled was amazing. It all took place just as described by the customer service people.

Everyone I dealt with were kind and helpful. They walked me step by step through the process. The transaction was smoothly completed in a very timely fashion. My experience was non-stressful. Have suggested to all my friends to make sure that they carry phone insurance and if possible use Asurion.

Thanks for working with us in trying to send the old phone back. My son has had a problem downloading his pictures from the old phone and wanted to save them before sending the old phone in. I am sorry that we haven't been able to send back the old phone as fast as we wanted to.

We were able to get our phone replaced but not before we were rejected by the customer service representative. Luckily, I also had a rep from my carrier on the line and he asked to speak with a manager. After that, we had no issues. Unfortunately, the tech who came out to repair the glass screen broke it during installation. We had a brand new phone the next day.

Had a tv break down. Filed a claim. Had the repair man come out to assess the issue and was told I should get a result in a few days. A week later I got an email that stated my repair was complete. I called and was told the repair was underway, the email was an error. Another week went by and I called again after not hearing a word and still having a broken TV. This time I was told a replacement TV was ordered. I questioned this with what I had been told previously. I was told that this would be escalate for follow up and would receive a call in 2 business days. Missed a call the following day and returned the call within 15 minutes. Was told I'd receive a call within another 2 days. Decided to call back and was hung up on. Called again and was told the TV issue was not covered. 2.5 weeks and 3 stories later and that's it? What a joke. This is crummy service and terrible follow through. Not what I'm paying for when I pay an extra fee for a care plan.

Exceptional experience with Asurion. Agents that I spoke to were helpful, pleasant, professional and quickly helped with what needed to be done. As my case was a bit difficult, I had to call a few times and each time, the same pleasant experience. Will definitely recommend to family and/or friends. Definitely a great insurance to have.

Asurion was great. I Forgot my phone at a restaurant and when I went back it was no longer there. Asurion responded to my claim immediately. I was not expecting my replacement phone to be sent out the very next day. Everyone should have it and copay was also lower than I expected. They get 2 thumbs up from me.

I had 1 claim in January 2017, the service itself is great. However I received a phone that had no wifi, Bluetooth or GPS operation. This 2nd claim in January 2018 was excellent, everything worked fine. That's the reason for 4 stars. I'm not sure on the quality assurance procedures but if that phone was inspected for proper operation I would have given 5 stars. Thank You.

I received 4 iPhones from Asurion before they sent me a fully functioning phone. The first I received, the screen would not work in different spots. I called, and they sent me a new phone. It came in, and the home button was uneven and felt lighter than my original iPhone. It worked for a day or so, and lost service, so I tried to update my phone. It went into recovery mode, and apple tech support told me the best option would be to visit an apple store so they could restore it with the proper equipment. The Apple Store employee weighed the phone and was significantly lighter than it should be, and had been proven to be missing hardware. Apple instructed me to contact Asurion to get a new device. I did.

It was very easy to use and got my new phone next day. The insurance is well worth the extra money a month. Very happy we went with Asurion. I was able to register and do all the paperwork online and not have to be on hold for long period of time to get all the information needed together.

Thanks for working with us as it took a while to work with Apple company to unlock my son's phone. Customer service employees were very helpful and spoke clear English. Thanks so so much you guys are the best.

Never thought it could be this easy. Held on to a phone with a cracked case until it literally died on a Friday afternoon because I assumed the insurance process was a hassle. Went to the Verizon store and was urged to use the insurance policy instead of just upgrading. Left the store, filed the claim on my Husband's phone on the way home. I expected to be without a phone for a week or more, it arrived to my office Monday before 12 PM. They included a posted envelope for my broken device and confirmed via email when they received it. (My battery wouldn't die and my Work Alarm was still going off when it was picked up by USPS so... sorry for that.) 10/10. Would totally exchange a defective device with this company again.

We needed to replace our damaged phone. The process of quick, easy and met all our expectations. We were sent a new phone within 24 hours and were able to send the old one back in the postage paid envelope. We are very satisfied customers. Thank you.

Very pleased except that I was in the middle of explaining my situation and received an incoming call, causing me to be disconnected with the website and unable to get back to the site after I answered the call. I do not know how to get back to that website.

The keypad broke off the phone. Phone could no longer be used for calling receiving or texting. Asurion made it easy to report the problem and they also were quick to respond on the situation. The replacement phone was quickly shipped and a great replacement. They also made convenient the return of the damaged phone.

Thanks for great customer services. Was very easy getting through to talk to someone. Took care of all my issues about the phone and made sure all my issues were addressed. I also liked the fact that I was asked if there was other issues they could handle for me.

I am very happy with how easy the claim process worked. Super easy form to fill out. Super fast shipping. Easy to return old phone. Will definitely recommend to my friends and family. It was easier than going to a phone store. Great service, easy.

The process was easy and I had my new device the next day. Activation of my new device was a simple process as well... you will be pleased with the service process. I will definitely use this service again. The price for my replacement phone was a little high. But everyone know we can't do without our phones.

I was so embarrassed that I accidentally damaged my phone. Yet, Asurion did not drag me through a bunch of questions, nor were they accusing me of any bad. This really eased my mind because iPhones are expensive. They gave me the filing claim guideline and voila! I had a new phone with 48 hours. Even let me keep track of them. I am so glad that Asurion was there for me. If you buy a phone, please consider investing in insurance. Ask the salesclerk for information and if it’s Asurion, take it!!! Paying the deductible was nothing compared to the service they provided to me. Thank you for being there for me!

Fast, nice people and understanding people. Glad me and my family have you. Been a Verizon customer for 20 year and the insurance is the best thing. I proud to have you guys. Fast courtesy and honest.

We went right to Verizon after the horse kicked the phone. Verizon promptly handled the claim. My daughter had a replacement phone in less than 24 hours. The phone in my daughter's pocket protected her from getting a broken hip when the horse kicked her. I was happy to pay the $19.00 processing fee.

My iPhone was stolen. My local Verizon store gave me this address, so I logged on and I got my replacement phone in within a day! I couldn’t believe how helpful this helped me! It was great, and very convenient. It shipped right to my door. A big thank you to Asurion!

Just wanted to say thank you for the overnight service. I received my new phone delivered to my door next day. I thought I was just getting a new screen but I was sent a complete new phone. Your customer service rep was very friendly and easy to work with. I would recommend your company and service to everyone.

It’s a pain when you lose your phone but it’s a great relief when you have a great support. We are very happy that we made a great decision and I always suggest Asurion to all my friends and family. Fast support and fast shipping. Thank you Asurion.

I was satisfied with everything. One issue is if you have owned your smartphone for years and never had an issue maybe the fee could drop a little. Instead of 99 maybe 60 bucks for owning and keeping insurance for five or more years. My phone still had the original screen protector on it from new. Just an idea. But still better than having to buy new phone.

Received phone in one business day. Easy swapping everything over. It came with self-addressed envelope and I received email two days later stating that it was received. New phone actually works better than the old one. I am glad that I have insurance. Model is exact duplicate but new.

Very good service, I would recommend with someone else, perfect customer service, I'm happy with this insurance. One of the best insurances I've ever been in. I'm glad Verizon has this insurance. I feel very comfortable because if something ever goes wrong, everything is under control. No worries at all when it comes to having trouble.

I have had your coverage for years. I have never had one minute of trouble filing a claim. The representatives are helpful if you have to call and the website is so easy to use! I have no complaints. The replacement phone was shipped very quickly and we were not without use of the phone.

Thank you Asurion for the prompt and efficient service you provided me in replacing my device. As promised, you had a replacement device to me within 24 hours and for that I am grateful. I have ensured that all of my other devices are covered in the event they are lost or stolen.

My phone screen shattered one day when I came in from shoveling and it just slipped from hand off the counter. All I had to do was fill out a paper and send in the broken device. I paid a premium which was way better than paying for a new phone altogether. It was fast and efficient and I couldn’t be more satisfied.

My new phone was swept away from my waterproof pouch while rafting in Jamaica. I believe the lanyard broke. Anyway, when back home, I submitted the forms for a replacement. I was very glad to see that my replacement was a brand new device and not a refurbished one. The phone was on back order for a few days. Other than that everything with Asurion went very well.

Initially the process was a little rocky. I had called in multiple time regarding my screen that was replaced incorrectly (I presume) by one of your tech. I was unable to log into the screen to complete your repair steps. After the 3-4th call some was able to help and the phone was replaced. If the last person which was a manager was my initial contact it would have been a painless experience. #learningopportunity

I appreciated the ease of filing a claim and receiving the replacement phone the next day. Once it arrived, the phone was pretty easy to activate and program. I was somewhat surprised at the $99 deductible since I had the phone for three years but I guess I should not have been. Thanks.

Although you guys didn't have my phone anymore you guys issued me the newer version to compensate for not having my phone which I didn't ever think would happen. You guys exceeded my expectations and went above and beyond to provide me with a even better phone. Although the price is pretty hefty it was worth it. I just recommend you guys add the screen replacement for Google pixels as well. It would save money as well as save those phones for the people who may have a deeper problem than just a cracked screen. Thanks for your guys' help.

Thank you for the quick service. Only problem with the phone is that the volume button does not work well. Other than that we are satisfied with the service. It was my daughter's phone that we had to replace and she just does not want to send it in again.

Customer service was great on item on warranty, fast shipment, glad it was on overnight, great tech support was great on uploading my history and getting back on network... Customer service great in offering other option in service need. l'm glad to have this service. These smartphone are so expensive... I'm glad to have Asurion for a insurance provider.

While placing groceries in the trunk of my car, my phone fell and cracked. After a couple of days I couldn't get any type of service on the phone, not even the screen would appear. I contacted Asurion and they told me the process to go through to get my phone replaced. For a small fee (compared to the price of the phone) I sent another phone and was back in business 24 hours later. I returned the damaged phone in an envelope provided by Asurion within 15 days and received clarification that they received it. The process was convenient and way more simple than I could have imagine. Thank you so much

Asurion replaced my stolen phone without a problem. The forms were easy to fill out and I got the new phone mailed to me rather rapidly. I had also recently relaxed a broken phone without encountering any problem or delay in getting the new iPhone sent.

Amazing service. Best I’ve experienced with any company in likely a decade . Seriously - Did online claim on a Friday evening at 7:30. Phone arrived on a Saturday from Tennessee after lunch. Less than 24 hours. I’m impressed. I wish other companies had the impressive customer service that we’ve received from Asurion. Is your stock traded? ;)

You did a great job of replacing my iPad once the new units were shipped in! I appreciate your help! The new units were on back order for a few weeks but as soon as they were in we were able to complete the transaction. I sent what was left of the old iPad and connected the new one up to Verizon. The process worked very well! Thanks.

Everything went great! They were pleasant and helpful to speak with. Everything was completed in a timely manner. Of course I, like everyone else wish it was less costly but I'm sure they are keeping cost as low as they can. I would refer friends and family and I plan on staying also. I have no need or plans on switching to any other company. Thank you for making my experience quick and easy.

The worst experience of my life. 4 cards were denied including a gift card. After speaking to over 10 representatives and about 5 different supervisors. Last resort was to get a money order which was an additional $15. (Last supervisor I spoke was willing to send me a$25 gift card for the headache.)

The agent was pleasant, courteous, and knowledgeable. He gave me guidance and time to decide what to do. The new phone came quickly and I was pleased. I would recommend this service to others. The glass was cracked on my phone. This was the 2nd time I used the insurance.

My wife lost her phone and in about a day she received a brand new one to replace it. I would recommend Asurion as phone insurance to everyone. Things happen, it is good to know there is a company who is there to promptly help. They were very considerate and helpful.

My daughter lost her Gizmo and once I made my claim we had a replacement Gizmo the next day! We are more than happy with Asurion. We have had them over the years and they always provide excellent service. Always super fast and replacement products have been great. We recommend having Asurion for any products you’d like to insure. We feel better knowing we have them for our products.

We lost a device and contacted Asurion for how we go about getting our replacement. They were very helpful and pleasant. We got our new phone quickly as well. I paid over the phone for the replacement, and it was even cheaper than I expected. I never had to use Asurion before but I am glad I had the protection.

I recently experienced a loss and, upon contacting Asurion through my local Verizon store, I had a brand new phone and was up and running in 24 hour - truly impressive. The Asurion employees I interacted with were extremely professional and courteous. I will recommend their service to my friends, family, and coworkers. Keep up the great work.

I had a phone with a broken screen. You replaced it overnight. Even though it wasn't with the same phone, you replaced it with a suitable substitute phone. I am very pleased with the service I received. I will continue to have you insure my phone. Thank you very much.

My son lives in a city 80 miles from me. He had trouble with his phone. He used a friend's phone to call me and tell me that his phone had died. I had him take it a Verizon store in Logan. We worked with Verizon, then called you. We worked out a way for him to get a replacement phone. He got the phone a few days later. We had to pay $99.00 which was a real bargain.

A lot of time was wasted because you didn't let me know that I had more to do. So I wanted thinking my phone was on its way after almost a month went by until I called to find out where my phone was. This happened a couple of times.

I had insurance on my tablet. I went online completed the forms in less than 10 minutes. In less than 24 hours I had a new tablet at my doorstep. I was totally satisfied with the process and with the tablet I received. I would get this insurance on future products.

Placed a claim at 7pm on a Friday night and had the replacement on our doorsteps on Saturday by 12:00. Awesome service. Then dropped off the broken phone in the postage paid mailer. Just upgraded two more phones and added insurance to both. We were very Happy with our experience.

The process was very easy! I was pleased to receive my new phone so quickly. The return package was also convenient and was grateful for your speedy response once you were in receipt of the broken phone. The entire process seemed effortless. Thanks again for your patience and professionalism. A satisfied customer!

I forgot I had insurance. My phone was stolen and it was replaced within 24 hours. Thank you. Glad I had insurance. Process was simple and Verizon set the phone back up no problem. I was so surprised it was this simple and easy way to go. I will keep my insurance for sure.

I am so happy for my coverage with Asurion. Within 30 days both my husband and I had to replace our phones due to damage. While the deductible seems high, it was a very easy and efficient system to get and activate replacements, with instructions for every step of the way. I wouldn’t go without Asurion for any reason.

Very pleased. Sent in my phone which was cracked pretty badly, had my replacement with a couple of days, replacement phone battery was going low with about 4 to 6 hours, called Asurion that same week, explained the situation. Without hesitation they sent me another replacement. Thank you Asurion. Your professional staff were remarkable.

Great service. The operator was most pleasant and very easy to work with. I am very happy with my replacement phone after losing the first. The claim was handled immediately and I had a replacement phone within one day. Hassle free. Glad I am insured with Asurion and would recommend their coverage.

I had an issue with the first replacement phone they sent out with the Sim card reader. I contacted my carrier and was advised to go to a store. The employees at the store did everything they could and reached out to Asurion. The employee explained the situation so they sent out a brand new phone within a couple of days. All who assisted were very helpful!

Phone prices keep increases. It's better to have the insurance for those moments when your device is damaged, and especially when you still owe payments on it. It does not snow often in Houston. I fell while climbing out wife's SUV, and phone fell face down (as did I) on a Tuesday. I went online on Wednesday and received my replacement on Friday. I'm not happy that the price is going up monthly, but at least the deductible is going down some.

Easy to start claim process for a quick mobile phone exchange. Courteous and helpful service staff. Simple return process - just drop the prepaid self -addressed and self sealing envelope in a U.S. mailbox. Excellent email communication provided from the start of claim to the return of the damaged device.

Great service, fast and accurate. I would definitely recommend a friend. I like the fast action Asurion takes when they need to send out a replacement phone. I’m very happy. Thank you for the service you guys provide. I could not be any happier with this company.

I think y'all done a great job. I pay for my grandson phone and he is only 15. So knowing that he will have some things go bad with his phone and I know y'all will there is great. Thanks for everything. I have three phones on my account and having insurance is great because things happen. I am fire chief and EMA Director for our County and my phone goes through a lot.

It was great that I could get a replacement phone. And to be able to download/upload everything necessary into the new phone with little or no trouble was a plus. It was challenging getting things the way I wanted them but was very satisfied in the end with getting a new phone replacement.

I am so grateful for Asurion, they handled my lost phone claim with such urgency. By the next day at noon I had my replacement phone. This was truly amazing. Thank you so much for such wonderful customer service. If you ever had such an issue as this you are in good hands.

My iPad Pro was stolen. Fortunately, I discovered this fact fast enough that I was able to find the device using Apple's 'find my phone' app and was able to have the device erased. Asurion's online process was simple and easy to do. My device was no longer being manufactured, so Asurion said they were replacing it with the newest iPad Pro, the 2nd generation model, which also had twice the storage memory as my original.

Customer service is wonderful and makes it so easy to file a claim. Had my device the following day without fail. Would never go without Asurion on any of my phones. I have used my coverage quite a few times over the years and have never been disappointed. Thank you!

All replacement process was very easy and convenient. I’ve got new phones very fast to continue my work because it’s related with phone. I put 5 stars for my experience and I will recommend you guys to all my friends. It wasn’t my first lost phone and every time they provide the best customer care. Thank you.

Broke my phone, filed my claim and received my replacement the next day. Returning the broken device was simple and easy. Nobody wants to break their phone. It's frustrating when that happens but at least Asurion makes it quick and easy to replace the phone. Deductible was cheaper than I expected too considering phones nowadays are 800+ dollars.

Fast. Dependable. Reliable. Great service! The team was fast and efficient to get my claim handled and had a replacement device out to me by the next day. They made everything very simple and easy to do. I would recommend them to anyone I knew in the future. Thank you!

I called Asurion 5 times in one day because I had a bunch of questions. Each customer service representative was so nice and informative. I was trying to figure out if it was better to fix the broken phone or if to replace the phone. I also needed to be reassured that the remanufactured phone was good.

If you don't have this insurance I highly recommend you get it. Recently lost my phone. Went into panic mode. Made the claim and within 24 hours had new phone. Before my new phone actually arrived I found the old phone in my truck and shipped new phone back as soon as it arrived. Nice to know they had my back.

The process was fast and easy. The phone arrived quickly and directions sent were easy to understand. The phone was up and running within 30 minutes after I received it. I recommend Asurion to all Verizon customers. To have phone insurance is a must. Especially you have a family. Thank you.

My telephone was not holding a charge for a long time. I have removed applications and force some to stop running but it would only hold a charge for about 3 to 4 hours. Called Asurion for a telephone. Before ending the call I was informed what day the phone was going to arrive and what to do, several times I was informed to return the old phone before this date or I would be charged this amount. Thanks for the fast service.

Besides having to pay too much for my phone to be replaced it was a good experience. I didn't think it was a fair price for my phone. I pay insurance so I don't have to pay full price. A Note 5 shouldn't cost 150 dollars. Other than that the people were nice enough.

No difficulties and easy to navigate at the site to file a claim. Very quick to follow through, respond and have the new product in your hands. The online process is simpler than any others that I have dealt with. Highly recommend Asurion for phone care and coverage.

Super fast delivery... fast notification when they received defective unit. Only thing I don't like is paying $140 deductible for a refurb phone that was only $600 brand new after paying $7 a month for 2 years... not worth buying the service. Pricing plan needs to be revamped so you aren't ripping off your consumers.

I submitted my claim online and received my phone the very next day and set up my new phone. Very happy with the with the online service and the time it took to replace my phone. I have use this service before because I have a family plan and it has always been a good experience.

Thank you so much for helping me!! As soon as I can I’ll get my other device. It arrived the next day. I loved it!! Thank you very much. It’s really worth it having this insurance. Someone stole a couple of my devices. I could only afford to get one of my devices back and when I can, I’ll be able to get my other device back.

Someone stole my phone in Thailand. Within 2 days, my trip home to the leasing office I had my new phone there waiting for me. The process of informing them of the lost phone in addition to the ease of receiving the phone back is worth its weight in gold for a lost phone.

Asurion was great! The tablet I needed was not in stock so I had to wait for it. Asurion kept me informed while I waited and promptly shipped the tablet. I'm glad I have the insurance, it's worth every penny! As long as I have the option, I will remain an Asurion customer. Very pleased!

My tablet broke, screen cracked also. Asurion was quick to respond to my claim and I had a replacement in a matter of days. I had several follow up emails checking on the status and making sure I had updates and constantly knew where my replacement was and when I would receive it.

I am rating with 4 stars for ease of filing and receiving claim compensation. Smooth process and fast delivery. Phone was received in good shape and works perfectly. Would be a 5 star if not for the very high deductible. In addition, the instruction to turn off "find my phone" was repeated too many times... once was sufficient.

I was pleased with the prompt service. The mail was an issue... but not directly your responsibility. Your service representatives were efficient, pleasant to deal with. Also, knowledgeable. I will continue to insure my phones with ASURION. I was dismayed at the large copay that was required. With our entire lives in our cell phones, I appreciated the prompt service. Thank you.

My phone fell off my nightstand onto a rug and would not open. After many attempts to charge it as soon as I tried to open it it would not open. This was my first experience with Asurion. The only item was how to off my phone. Had a hard time following directions. But I figured it out!

I have used Asurion twice in the past twelve months. I have been completely satisfied with their prompt, professional service. I recommend them highly to anyone looking to sell iPhones or equipment. The shipping equipment was sent out immediately, I was informed when they received shipment and I received payment from them immediately. Very satisfied.

My phone had an issue where everybody I talked to was hearing themselves echoing, every word they said, and it was very annoying. It turned out to be bad o-rings on the internal microphone jack, letting the sound "leak through" and create the echo effect. After doing some testing over the phone with Asurion, they agreed that the phone needed to be replaced. They sent me a new one, it arrived overnight, and it is perfect. Very satisfied! No charge.

Instructions a bit confusing, but it worked, you cannot clear your old phone if you turn off Find iPhone first, I turned off Find My iPhone then sent phone. Back then read further that you should clear the phone was on the phone with iCloud for a while.

Ordering my replacement was easy. Delivery was fast. Phone was in excellent condition and instructions provided allowed me to easily connect the phone. My only recommendation would be that they would provide instructions to transfer everything from the old phone to the new phone. I had to research how to do that.

My phone cracked and need to be repaired. I called and they were immediate with their response. They gave me a place to fix it for $29 and had a appointment within 24 hours. They did great work. Then my daughter's phone cracked and they had someone within 24 hours come to repair it at the house. Again great work. Very happy.

I loved the service that was provided to me but my equipment was not in stock so it took long to get it. That was the only bad part. I do believe if my iPad was in stock the service would have got a five star rating.

I was very pleased with Asurion's customer service. I highly recommend Asurion. With the deductible I paid, it was well worth it, and I received the new replacement in two days. I was very pleased with the service. Thank you very much for the excellent service.

The transaction with your company went smooth and was a pleasure doing business with you. Every time my phone has been damaged or lost I would contact you and the process to get a new phone was speedy and the associates were very nice and helpful. Thank you for your great customer service.

Happy with the prompt service, and with the instructions for turning off Find My iPhone, which I hope worked. I have had a number of instances of needing to file a claim, and most times, it's been resolved pretty quickly. Sometimes the process stalls and I need to just log off and wait for an email telling me how to complete the filing.

They did everything imaginable above to solve and correct the issue on hand. Thank you, After the problem they followed through with everything necessary to fix any doubt of concern with the stolen phone in Panama. Thankfully I had purchased a extended service protection for this problem.

When I called and told Asurion about the loss of my phone, they promised a replacement in two days, but it arrived the very next day! I was surprised and so pleased with their quick service! I highly recommend them, they were pleasant and very efficient! I’d recommend them to everyone.

My son who is away in college notified me that his phone was no longer working. That day we called Asurion for direction. The claims representative went through technical and troubleshooting details without success. She begin the claims process and my son had a new phone delivered to his campus the very next day. Thanks Asurion!!!

My experience with Asurion was excellent and as fast as possible with filing the claim and then having it resolved. They helped to make the aggravation and inconvenience of replacing a lost phone as convenient and painless as possible. I am very glad I had this protection in place for my phone.

The process was very easy. We received the new phone in less than 24 hours. Our service provider transferred everything to the new phone. It was completely hassle free. I would use them again. The customer service answered all my questions and explained the process about getting a replacement phone. Thank you.

My phone was damaged, I got on the website, filled out all information. Instructions on website was very easy to navigate. In less than a day I received my new phone as scheduled. Very simple process, worked fine. I highly encourage anyone who wants to protect their device to get Asurion Coverage! Thank You.

My experience revolved around replacing a misplaced phone. The Verizon outlet was professional and cordial. They explain my options and set in motion replacing my phone. The phone was delivered within a few days. I called them to acknowledge what transpired and mention the customer service was exceptional. The replacement was an upgrade, which they explain in detail would be a benefit to me.

Great job weather held up replacement getting here. However the service was great and fast. They can’t control the snow. The representative was nice and very helpful. They were understanding and even sent charger and case for new being it was different from her original phone. It was reasonably priced to replace my daughters’ shattered phone.

As soon as the payment was made I received my phone less than two days later. Everything was there and I was very satisfied. If I have to use his service again I will not hesitate. I was in great hands and felt that each representative I spoke with was helpful.

All of my contacts with Asurion were professional and efficient! The packaging was thorough and the instructions were easy to understand. My responsibilities and Asurion’s responsibilities were clearly stated and documented. Will likely recommend to others.

I received prompt service. Everyone was knowledgeable and friendly!! The cost was minimal compared to upgrading to get a new phone. My phone was received the next day!! It was in perfect condition!! I was able to reconnect everything within 1 hour! I would highly recommend Asurion to my friends and family!!

Once I figure out how to order a replacement phone it was a piece of cake. Phone came when I was told it would. Old phone return was easy to do with the prepaid envelope. Only recommendation is to give simple instructions or pictures of items to be removed before returning the phone.

It was easy to request my replacement. The replacement arrived timely with accurate activation instructions. I was able to activate and have phone it up and running within 30 minutes. I did it on my lunch break! The postage return envelope provided made the last step easy the entire way.

Losing my iPhone put me into a tailspin for a day until I went to VERIZON service center and they hooked me up with Asurion which replaced my phone in no time at all. I very much appreciated that. Can’t imagine where I misplaced it, in any event “Asurion” put me but at ease.

I lost my phone and within 24 hour I had a new one in my hand. Great service, no questions asked. They just wanted to make sure they filled the customer's request. They did a great job and highly recommend Asurion to any potential customer. Thank you.

Asurion immediately replaced my phone and sent a new replacement, very easy activation instructions! Email notification on tracking the phone and when it was received was great knowing everything was received and processed. It is comforting to know that my phone has a great protection plan. Thank you for all your help!

The process was fairly easy to go through and I got my phone the next day even though I filed the claim late at night. I was skeptical when I filed it and it said it would be there the next day. But to my surprise it showed up as promised. I was super impressed.

Replacement phone arrived the next day after processing the claim, processing the claim was easy as it was all online, and step by step. They provide a return envelope and prepaid shipping label to send the only phone back. Overall it was a super easy process.best insurance on the market!

It was my wife's phone left at a store while traveling. Replaced immediately without a hassle with a newer model reconditioned unit. She and I are pleased. We have had the insurance for about 3 years and was considering dropping it just before this happened. Good thing we didn't drop the coverage.