Asurion Reviews

After losing my cell phone at Sky Harbor I waited a few days to see if anyone would return it. I lost hope and decided to have it replaced. I went online and was very pleasantly surprised how easy it was to put a request at Asurion's Web page. The process was super streamlined, no more than a few questions. Paid the replacement fee with my credit card, and it was done! The phone arrived in less than 18hrs! WOW! I was impressed!

Quick & efficient service. New phone arrived quickly and return was easy with printed label for return. I have returned a couple of phones in last few months and have never received an email or text to confirm that it was received. If I was to say anything would make it better it would be to let me know that you received the phone that I returned.

I loved my Galaxy Note 4 Edge. I dropped the phone after nearly 2 years of never having a problem with it and when I called to get it fixed, was told they were no longer in stock. I settled for the Note 5 and paid the $200 fee, after paying over $250 for insurance the last two years I had the phone. $450 for a refurbished phone that's not what I wanted seems like a lot.

I received my replacement phone and it works great so far. The only problem was that I didn't get my phone for a few days. It took about 4 days to receive my replacement... instead of 24 hours. Was left without a phone for a few days not overnight.

I purchased a NEW Android Moto Z Droid in November making sure to purchase the insurance in the event of damage to my phone. Unfortunately, my phone sustained water damage and had to be replaced. The first disappointment came when I filed my claim and learned that my phone was out of stock and would be placed on back order. Thank goodness I kept my old phone to rely on. Secondly, the fact that I had to pay $149 to have the phone replaced when I already pay a monthly fee to carry the insurance was infuriating. And finally, when I purchased my BRAND NEW PHONE, I expected to have it replaced with a BRAND NEW PHONE and not a REFURBISHED one! So, I'll be generous and give you two stars. At the end of this contract, Verizon and Asurion will never again receive a penny of my business.

Every time I've had a problem with my phone Asurion has replaced it not only promptly but quickly. I have never been inconvenienced or been thru a long drawn out experience with Asurion. I do recommend and give Asurion's method of insurance claim process top ratings.

From a business perspective, with over 200 data lines, we experience occasional incidences that require replacement devices, and Asurion has been fantastic to work with! The claims site is very intuitive and user friendly and we always receive the replacement the next day.

I received my Galaxy S6 replacement phone which I was really excited about because I had been without a phone for two days. Then when I got the phone, I had to call a phone number to activate it which was very frustrating and took about an hour to finally activate the phone. Then after having a working phone for about 5 hours, the screen started flashing then went black and I again had another broken phone. After another two days without a phone, I got my current replacement phone and the front camera sounds like it rattles every time I open the front camera which makes me worried that this phone might break as well. I can definitely see the difference in these phones and new ones even though the Verizon worker said I should not be able to and I am unimpressed because I had to be without a phone for about a week.

Great customer service and super fast delivery. Well worth the money! I had no other options to fix the screen so it was just replaced. Everyone should really have the insurance as much as we use our phones. I appreciated the quick process to make the call and the fast delivery.

I was running a couple of days late with returning my phone as I was away traveling on business so I called up Asurion and you were great in that you extended my time frame for getting the phone returned. It was very much appreciated!

Phone had water damaged and Asurion sent us out a replacement phone overnight. Process was quick and easy. A great insurance company to work with. I have insurance on all my cell phones and will continue this insurance because of the peace of mind and easy and affordable process.

The telephone representative was very helpful. She answered all of our questions a day me the process of filing a claim very pain free. We had no problems and appreciated all of the help. My new phone arrived the next day as expected and the instructions included led us through the transfer and set up process.

My phone had a broken screen, it was replaced promptly. The person on the phone was very nice and attentive to my needs. I have always been able to trust Asurion to help protect my phones. Thank you for your great customer service.

So the charging port on my iPhone went bad and I paid the deductible of $250.00. They sent a refurbished phone that had the same problem. So they sent me a new one no charge. This one everyone I talk to says they can't hear me on Speaker. I take off the plastic cover of the screen to put on screen protector and it's cracked. So now my claim is under 24hr review. I'm not happy.

My son bought a cell phone on my account about 18 months cash. This was the phone that was broken. He was just using a lender from my other son who use to work for Verizon. Well you sent him a Galaxy 4. Sorry that don't cut it. Research my account and he wanted to replace the phone that Verizon that he paid for. Can you find out what phone it was. Or do I need to call Verizon myself. Thanks.

You will never know how grateful I was to receive my new phone (Galaxy Note 5) back from your company and so fast I couldn't believe it. The entire experience was awesome. Answered a question or two. Couple of days later my phone was delivered. Sent the damaged one back and BOOM, done. The phone works perfectly and I love it. Thank you so very much.

I needed more help switching over from old phone to new & received the best assist I ever could have hoped for from a patient, supportive, knowledgeable TechCoach in Tennessee. I don't know what I'd have done w/o her. All aspects of my experience were completely satisfactory, except I'm still not happy to have had to pay 149$ deductible.

After I paid my deductible you sent me a phone that didn't even work. It turned on and got to the first start up page but that's all it did. You sent me another phone but if I'm paying that much for phone I need it to work the first time. It took a week tor the phone and I was not able to go to work without it. Had to be taken off the schedule.

Everything was great with the claim and quick response. The only reason I gave 4 stars rather than five is because the phone I received is not in perfect shape. It works, but the back button in the lower left corner is very, very, very dim. The middle button is dim and the right side button is fine. It works so I didn't call and report the issue. I desperately needed the phone and I didn't have the time to set up another phone, preferences and passwords. Like I said, it works, but not like a new phone.

Received replacement phone within two days and was back in business in no time at all. Phone was the same or better than the phone I had to replace. The overall experience and service I received was excellent. I would recommend your company to my friends.

I took screen grabs of each screen of claim process. Nowhere did it mention I had to send in broken device. This phone was used for business & contains proprietary information & don't trust software format. Only way I'll send it is in a 1000pcs.

I had to send back the first phone given to me due to battery and wifi problems. I sent it back and was continually sent phone calls and letters stating that I had not returned it, which I had to call and give the tracking info to prove that it was there. After about 2 weeks, the phone that was the 2nd replacement starting having the same issues, and its battery life is only a few hours including standby. I called to try and get this resolved and was told that I needed another phone to troubleshoot mine. I don't have another phone and can't call from another one, but I was given attitude and told I wouldn't be helped until I called from another phone. I have a malfunctioning phone and can do nothing to help fix it, and I am incredibly disappointed in Asurion's poor refurbished phones as well as the customer service to try and fix said problems.

This was a very nice, smooth experience. My replacement phone was shipped to me the very next day so there was no interruption in my service. I was very pleased. I would recommend having insurance on any device. The whole process went smooth from filing the claim to receiving my replacement phone. Job well done.

I will state that the Reps on the phone have been very professional and helpful. My only issue with Asurion would be, that if you have to replace the phone more than once under warranty. You should automatically replace it with a new phone or give them an upgraded phone. I had to send phones back several times and then setup the refurbished ones again. Very annoying.

Placing a claim was smooth and uneventful. The replacement device was not available but the delay was short and the replacement arrived in excellent condition. The return instructions were concise and clear making the return of the defective device uncomplicated. Thanks to all involved in the process.

Got me a replacement phone quickly and seems to be working great. Customer service agent was friendly and helpful. The deductible was reasonable and I would use the service again. I was back up in running in less than 48 hours. The prepaid label and package was easy to use to return damaged device.

Service excellent - web interface very easy to use. Turnaround on device sooner than expected. Instruction for deactivating iCloud easy to follow. Return shipping instructions and containers included. Just drop in mailing. Glad I had the insurance coverage in device.

The process to replace my phone was very simple and easy. The phone was delivered within two days and was in perfect condition. Having a phone stolen is the worst feeling, pretty much everything in your life is on that phone and your company made everything less stressful and worry free.

The person helping me with my claim did a great job! It made the process so much easier and faster. Only wish I could have been able to keep my pictures, messages and contacts. Other than that things worked out well.

The glass shattered on my iPhone 7 when I dropped it on our wood floor. I took it to Verizon and they instructed me how to file a claim with Asurion. I filed the claim immediately, and the new phone arrived the next day. The process itself was simple. I was very impressed with the speed and ease with which everything was done.

My Husband dropped his iPhone While fishing in Florida. After some struggle to find out about replacement, Asurion was quick and efficient but Verizon was not too helpful with reinstating info after we received the new phone. It seemed to be more of an inconvenience. Thank you.

Everything about the actual return process of my damaged phone for a new one went well, but the refurbished replacement's battery life is SIGNIFICANTLY shorter than my original (which was already a couple years old, so I'm a bit disappointed the new one is so much worse) and WAY more frustrating is that said replacement has a very serious issue with the touch screen freezing up almost every time I use it (which requires me to use the power button to turn it off and then on again, often REPEATEDLY in each instance) to get it to work again, so... :/

The first replacement phone had a problem. I could receive calls but everyone had a hard time hearing my response. Many would hang up or hear faint words with or without the speaker function. This phone was received on the day of a second trip for business. The second phone was received a day late but everything works well.

I’m so happy I have insurance with you guys. Phones nowadays is not cheap. I don't mind paying 200 vs paying 800 to get the phone. So thank you for fast shipping and good service. I would recommend it to all my friends to have insurance every time with Verizon.

My husband came home with a phone that would not light up. He was unable to make a call, answer the phone, or text. The Asurion associate was very helpful and understanding. That made the process very easy and painless. He was back in the loop in three days!

Got a new phone right away, couldn't be happier with my experience! I would recommend this to anyone. It was very simple. I just went to Verizon and they didn't give me a hard time at all. The next day the phone was in my mailbox. It is definitely worth the money!

The supervisor who handled my acct. was great. Unfortunately I wasn't able to complete the survey as the call was dropped... but he was professional, effective, sincere and genuinely likable. I hope you are able to relay my comments to him.

First I wasn't real happy that I got a recycled phone for the price. Second I would love to know how when I had the best protection screen cover on it that the screen cracked and not the cover? There should be a way to recover what I had saved to transfer to the new phone even if the screen is black.

Cracked my phone screen, contacted Asurion and started my claim online. Claim was approved and my new phone came the very next day. Once my claim was approved, phone was overnighted. Very impressed with the fast response, and thankful I have insurance with you guys.

I was very dissatisfied with my product. I had gotten a replacement phone with this company. I have the same exact problems as I did with my other phone before I got my replacement. I want to know why I am still having problems with my phone. The problem with my phone are burning me, freezing up, restarting by itself, shutting down by itself.

Given the timeframe in which my phone was damaged and I pursued a replacement, Asurion shipped me a comparable phone immediately, and within a day or two of testing I was up and running with little difficulty. Packaging and respective cables and adapters were intact, and the ability to download the instructions (not included) left me suitably able to carry on without my previous phone.

The process was quick and easy. The support I received from the phone support staff was incredible. I am happy I renewed my warranty with Asurion for my new phone. The new phone was received very quickly and the return process was simple. Thank you so much.

An issue: The latest replacement phone that was shipped is beginning to experience the same issues that plagued the previous refurbished replacement phone. Those issues revolved around stability issues. Sometimes the phone would freeze up. Also sometimes the phone would not allow one to hang up.

Asurion was great to work with. We had the Asurion insurance on my daughter's phone. It was insured. We paid our deductible and the new phone was mailed out promptly with no difficulty on our part. Asurion was great to work with. Fast, courteous, and straightforward. Thanks!

Easy, clear communication, friendly, non-defensive, responsive. It's not easy to ask for money back, but the effort was not unpleasant with Asurion. At first I did not have all the necessary information, but with easy, clear communication, I was able to gather and submit all I needed to get a positive response.

Customer service was amazing, made it fast and easy. Explain everything in detail, answered all my questions and concerns. Super friendly service... Even said sorry about stolen phone. Received my replacement phone the following day! Loved my fast and easy experience. I would highly recommend.

Replacement phone was delivered very quickly and using the service online was very easy. I highly recommend your protection plan. This saved me a bundle of money. The ease of returning the damage phone was extremely easy with the return postage envelope.

I tried to file a claim online but was having STYLE 10 difficulty. I then called and did the claim by phone with a rep who was very helpful and professional. She walked me through the process patiently and answered all my questions. I got my phone in a few days.

I received my cell phone when I was out of town so finally was able to activate on my return. I am concerned the phone is malfunctioning. Seems to freeze on different screens. I'll keep track of how often and let you know if it needs to be replaced again. I will be unavailable the next few days but plan to call next week if I continue to notice problems. Overall customer service was good.

As always, it is a pleasant experience working with Asurion. My phone was replaced in short order. Highly satisfied with the phone and the service. I recommend Asurion to anyone with a cellphone. They have always been quick to take care of my needs and the customer service is exceptional!

I called on a Saturday morning and the new phone was in my mailbox on a Monday. This was important as I was about to go to the store to see if they could fix it and did not realize that I could just send it in the mail.

I was not satisfied with my Asurion experience. They did not disclose to me that the "new iPhone" I was paying $190 dollars for would be refurbished. I only found out once it arrived & came with a cheap charger & missing parts from the box. I wish I had just called Apple instead.

We appreciated the speed and professionalism of your customer svc reps. We had some trouble, but it was with the replacement phone. You fixed the issue by sending another one immediately. Thanks for honoring our warranty and warranting your own devices.

My granddaughter dropped her phone and cracked it in several places. I submitted a claim for it and the prompt handling of my claim was awesome. My granddaughter received her new phone within two days of me submitting the request. Great job!!!

I was surprised when I went to my cell phone carrier and they confirmed I had my device insured. The sales rep told me to go online, complete the process. Not only was filling out the claim easy, I was told the exact date my new device would arrive - and it did. Most important - the company did what it said it would do. Your word on that was spot on. Thank you.

My phone was accidentally stepped on and totally destroyed. Asurion quickly replaced the phone. The whole process only took a few moments to answer the questions. I am completely satisfied and would highly recommend! I will remain a customer and have all my phones insured by them.

Great job. Thank you very. The process in filing the claim was painless. The replacement phone was great. The only thing I would like to had happen is to get an email confirming that the damaged phone was received by your company. Thanks again for the easy process.

Customer service was awesome & handled my claim quickly & was very efficient. Only issue was the earbuds were configured for 2 right ears. Very strange. Not sure how that is possible but the earbuds are marked right ear right ear. Otherwise the experience was great and customer service delivered on what was promised.

Asurion handled my claim with the very most speedy recovery of replacement phone although it was delayed because of emergency with shipper. We received it one day later than expected. But what a great experience Asurion was with us. One phone call took care of it all.

The whole process was made simple for me. My representative at Verizon helped me with the details and the new iPhone 6 arrived the next day. The new phone was activated that evening with a happy user. Thanks for helping.

They were very knowledgeable and helping me get my phone up and running. I would recommend customers to go to Verizon. Great customer service. I went to the Verizon store in Wyomissing, PA and the girl was very good at what she does. She got me up and running very fast.

First off you sent me a cracked phone. Now the screen of the phone is not turning on but you can still turn Siri on but with a black screen. Honestly you should send a new phone because it's only been one month. I spent 200 dollars on a phone that you would assume would work but no I got one one that ** out after one month. Not happy.

Everything went well. Great customer service! The conversation was open and honest. My new phone arrived in a timely manner. I have been with this company for a long time. I hope that my future conversations are always welcome with the professional people I spoke with in this conversation.

I had difficulty interacting through your website. I had to go to the Verizon store where they facilitated the replacement quickly. The replacement process was good, however, you need to improve your website replacement. It was poor enough to make me consider dropping Asurion.

Phone has a problem. Screen was separating from touch pad, making a clicking sound. Rep told me it was physical damage and that I needed to file a new claim and pay $200. The phone is three weeks old. I'm getting rid of insurance. It's garbage.

Received my replacement phone but defected. Called and mailing out another device and still have not received my working phone. During the process of activating it took a week long due to issues with phone that was sent finally after activation notices that my replacement phone was not working properly.

We appreciate how easy it was to deal with Asurion in replacing the broken phone. This is how it should be! Being able to mail the broken phone back in the pre-paid, addressed envelope was hugely important and made it so much easier to return the broken phone! Thanks.

I was unaware when I agreed to be insured by Asurion that I would get an iPhone with aftermarket, unapproved Apple parts. I knew it would be refurbished, however, I did not realize that it would be with inadequate parts. The phone is slow and does not perform like my old one. I would not recommend Asurion for anyone that has an Apple product.

They replaced my cell phone in a timely manner. They were also very helpful with all questions that I had. The Asurion company is a good insurance to have on your phone for when the unexpected happens. Thank you. Have a nice day.

My phone was stolen in Chicago and the service I received on the phone and the extra step that was taken to ensure I got a phone right away was AWESOME!!! I rated a 4 because the phone I received is worthless. It shuts down all the time and I have been to the Verizon store 3 times this month for help. It's a bummer to have had to paid for a phone that doesn't work well. Thank you.

I filed a claim and received my replacement phone very quickly. The initial experience was great. The problem is that I was sent a phone whose battery cannot hold a charge. Now wherever I go I have to worry about my phone dying when I need it.

My cell phone was stolen on Thursday night; my son went into Verizon on Friday and completed the claim process; my replacement phone was in my hands by 12 noon Saturday. That's the kind of service I can appreciate. Thank you Asurion!

Asurion advised me twice that I did not turn off my "Find my iPhone" feature on my damaged phone although I DID. Now I'm anticipating for there to be some issue with that that I will have to deal with. Filing the claim online however was a fast and easy process.

I've been paying for my phone to be insured through Asurion for years and never damaged or lost a device. I was very pleased to find out when I did lose my phone it was VERY simple to file a claim and my new device came THE NEXT DAY! No waiting! Couldn't be happier with the service!

I would recommend this insurance to anyone. Very easy to deal with. No hassles. Couldn't be easier. I recently bought a new phone and got same insurance because I felt that comfortable with it. Even know AppleCare was cheaper.

I got the first replacement phone and sent my phone back to Asurion. I noticed the next day that with the new phone I was having difficulty hearing the caller. I found I could click on the speaker button and hear but that is very inconvenient. I contacted Asurion about the replacement phone and they sent me another phone. I have not found any issues at this time with the second replacement. I appreciate the fast response to my issues.

Very happy with my new cellphone. And how the person who I talk to treat me and explain me. Very understandable. I recommend Asurion to other people as well. Well there are no words to describe happy and trustworthy... Thank you.

It was a quick, easy claims process. It was very easy to file the claim and our phone came quick. The only thing that would make it better is if you could go to the Verizon store and replace device. Thank you for your service!

Replacement phone - First it was my touch screen was glitchy, then it was my battery not holding a charge for 3 hours, and now I don't even have a speaker to hear someone talking to me on the phone. I paid $150 for a new phone that should be working better than what it is right now and I feel like you guys screwed me over. This is very unacceptable. I would really like to hear back from someone at Asurion.

Very happy with service. Replacement was sent in a timely manner. Process was very easy to work with. Glad that we decided to go with the protection plan at the beginning and extend it after the 30 days was up.

I'm so thankful to be an Asurion customer! Naturally, my 17 year old cherishes her phone and can't spend 10 seconds without it. Cracking the front screen and then the phone no longer holding a charge, she needed a new one... and fast! Her new phone came overnight and her info and photos etc transferred quite easily. A very easy, quick and quality solution to what she deemed was a MAJOR problem. :)

Great experience with broken phone. Sent new phone right away. Very good service. Got my new phone within 24 hrs, delivered right to my front door. Instructions were clear to understand when sending my old phone back and setting up my new phone. I would use again if needed. Thanks.

Our son broke his phone while studying abroad in Australia. Asurion immediately helped us file the claim and send another phone to our son within a week. So nice to know that this insurance paid off. We would recommend this to anyone with kids or young adult children who need the extra protection.

The process to file a claim with Asurion was very easy. Replacement phone was received quickly and ready to use. Glad I had the insurance protection because you never know when an accident will happen. I would highly recommend to have the coverage in place when needed.

My iPhone just stopped working one day. All my apps disappeared and I couldn't make or receive any calls or texts. I contacted Asurion and made a claim. I received my new phone in 48 hours and returned my broken phone to them after I followed their directions on how to do so. I would definitely work with Asurion again if needed. Their online claim form is easy to understand and fill out and they are extremely prompt with getting me a replacement phone.

Phone would not work. Called and received replacement and sent back old one all in a couple of days. Very satisfied with the explanation of how to do the process and the quickness involved and the politeness of the lady I was dealing with. Good experience!!!

I have previously called in a claim on a phone and it was such a relief after initially thinking it couldn't be replaced. So this time around, I knew I could rely on Asurion. This time around I claimed online. The experience was just as straightforward, but seemed to take longer because I had to print and upload the forms, rather than being able to edit the documents online.

The replacement device arrived within 48 hours and was in like new condition. The online process for filing a claim was simple and only took about 10 minutes. This was a very pain-free experience. I carry insurance on all of my wireless devices and will continue to do so in the future.

My grandson called to replace his phone. The process went smoothly, from beginning to end. Only 1 complaint. The beginning, the message said it was quicker to do it online. We went online and after all that, we were directed to call.

My granddaughter broke her phone and you sent a new one that also quit so we had to get another one. Your service was wonderful as usual. I just wish I would get notice when you get the nonworking phones back. Also it's hard to do everything you want us to do when the old phones do not work at all!

While I received my phone in a timely fashion, it is malfunctioning. Even Verizon could not get it to work and now must be replaced yet again. This is not what is supposed to happen to ease one's mind when one's phone is stolen, to begin with. If you are going to send refurbished phones, they ought to work.

The timing and the advisement of call back never received was less than satisfactory. The rep took my claim, gave no additional information and the contact was ended. I was also not provided information that I would received refurbished phone. Having dealt with Asurion before getting a new phone I think at minimum I would be given information that a refurbished phone will given for this situation or in general.

Great service! Immediate service and everyone was very professional and helpful. I will tell everyone how great the service and products are. I will continue to use them on all of my equipment. Good protection and worth the money. Thanks for the coverage.

I would have given a 5 except my multiple emails went unanswered about the receipt of our device return. I emailed several times with no response. Getting the replacement device went flawlessly. Feels like the process was not completed. I look forward to this happening.

After the return - Mostly my experience has been good, except one thing. I did turn off the 'find my phone' feature. Talked to multiple people and told them it's off while looking online at the website. I'm still getting calls saying it's on. Calls = harassing.

The insurance company replaced my daughter's lost phone very quickly. The activation instructions were not the greatest, but I figured it out. Packaging was OK. The whole process was very smooth from start to finish. Hope this is the last time we need it.

I was surprised I got a reconditioned phone but so far it is working fine. I think when you get the plan that should be explained. Everything else was fine. The people I worked with were very helpful. Replacement was done quickly.

Our grandson's phone was stolen on a Thursday. We waited until Friday afternoon to make a claim with Asurion in case it was recovered. Asurion guaranteed delivery by noon on Saturday and it came right at noon. We weren't hassled with lots of questions, but they made the process easy.

The service was great and the representative was very attentive. I received my phone the next day and that made my experience so much better. I would recommend Asurion to my friends and will continue to use it as much as possible.

Got replacement phone fast. Just wished the deductible was cheaper but service was great and was impressed with the company. Would recommend people replacing their phone rather than purchase a new one. Only waited 1 day to receive the replacement phone which was great for my teenager.

I appreciate the professionalism and courtesy of your customer service representatives. Also for the quick 24-hour replacement of my wife's phone. We're both very happy with the excellent service that Asurion provides and would definitely recommend to anyone. Thank you.

Thank you for your swift and courteous service, now and previously. Again it was incredibly easy and fast with your very special expertise and quality customer service. Keep up outstanding service. Good, good, good.

There were no surprises. I received my new phone in a timely manner. I was a little reticent about completely programming my new unit, but all went well, using the mysterious cloud. My new Samsung Galaxy S7 is working well.

My replacement came the very next day. I was very excited to have a phone back. Unfortunately my replacement is full of system glitches and is not user friendly. As a traveling salesman my mobile phone is needed. I will continue using this insurance but I can't wait until my upgrade time is here to replace this phone. I would recommend a more strenuous quality check on your refurbished phones. Thanks for getting my phone so quickly.

Home button doesn't work. Keeps turning on and off by itself. When left on the charger it does the same thing. Drains my battery in less than a couple hours if not left on the charger. It has been this way since a couple days after receiving the device.

I had a phone (Galaxy note 5) replaced by Asurion and they sent me a refurbished phone. 6 months after I got the phone the screen started delaminating from phone. Asurion said that it was not covered on warranty and wants to charge me $149.00 to replace my phone. I have 16 phones and I'm changing all my insurance to Cellular One insurance. I would not recommend them for insurance.

The process used to be a lot simpler and faster when you could fill out the form and basically have the phone the next day. Now the process involves a review period which is never 24 hours and honestly the reconditioned phones are garbage and always have a problem but it's not worth going through the entire process to receive another phone so you just deal with it. I'm very dissatisfied but the only other option is not to have insurance and I guess that would be worse but not by much.

I broke the screen on my original iPhone in September, so I filed a claim. I was upset to find that I would be sent a refurbished phone while paying a ridiculous $200 deductible. I was promptly sent a replacement iPhone 6 Plus. Within a month, I noticed lots of problems with the refurbished phone. It was very slow, the battery drained quickly and charged slowly, and the sounds were intermittent -- this included the alarm clock sounds (overslept several times before I figured it out).

Needed a fast replacement and I got one fast. Thanks. Would continue to work with this company and I would recommend them to other people. Keep up on the fast services and you have me for a while depending on you guys to help with my damaged electronics.

Delivered the replacement phone within a day and gave plenty of time to send broken phone. Was very easy to send back the broken phone that I had. They send a package already to you with the new phone so all you have to do is put the old phone in there and send it back.

I dropped my brand new phone in the toilet, it of course stopped working! Verizon contacted you to replace my phone, it was to be delivered the next day! I was super happy! It actually came first thing in the morning!! The only thing I didn't like was, I had a brand new phone, which I'm still paying for, and had to pay you to send me a refurbished phone! That part I don't understand.

I was able to get my phone in a timely manner. However I never received my car charger which was supposed to be sent when one was available. It never came. I also had to send a signed affidavit which I had to download and then send and then scan my ID before the process would be complete. It was sort of annoying.

I stopped my service for a while and was not able to find my phone when I wanted to re-activate it so I had to report it lost. I got excellent service from the representative. I was greatly satisfied... I would highly recommend Asurion to all. Thank you again for great customer service.

Both times I've used your service I've had to use the warranty department because the phone I got had a blown speaker. Their phone system is a joke with only keypad commands and no operator. I will be canceling my coverage.

I could not be more pleased with this company. It's kind of scary being alone and having your phone be your only Outlet to let people know where you are. It's nice that they were able to get me another phone after I had lost mine in the pasture.

I call at least 6 times and talk with 13 people. Then finally I get my phone but spending 6 hours continue then you guys give me so please please don't make fraud with people not playing games and I no need to tell you how you guys provide service. You know everything but please listen recording all when you have time. A lot people working under you guys but just make money, not providing good service. Thanks.

Asurion representative was very knowledgeable and helpful with the exchange of my damaged phone and replacement device. I tried to handle the situation online (my computer skills are not very proficient), so they talked me through the process and was executed just as they explained it would be. Spoke with them Tuesday and my new device was delivered the next afternoon.

We put our trust and confidence in Asurion and were not disappointed. Unfortunately, the phone we needed replacing was on backorder for a brief period (to no fault of Asurion). Asurion kept us posted every other day, by text and/or email. As soon as a phone was available, it was sent out next day delivery. I would recommend Asurion to anyone for peace of mind, just in case.

I've made several claims with Asurion over the years and continue to be impressed with the quality of service. The claim process is very easy and they ship replacement phones extremely quickly. I have filed a claim at 4:30 pm and had a replacement phone by noon the next day. Very impressive.

I am happy with the service. My phone was replaced the next day and works perfectly. I would recommend this service to all my family and friends. My only complaint is with the cost of the replacement. Since I pay a monthly fee for this service, it would be nice if the replacement cost wasn't so high.

I was upset I could not get my original phone. The LG 5. But I did receive a phone I'm happy with after the second phone I received. I was also upset the representative was trying to get my visa card number.

My Samsung S6 couldn't be recharged through the Jack and the external speaker was shot. After making a claim I had a replacement S6 the next day. No Fuss no muss. That is what I expected and it's what I got. Thanks Asurion!

Replaced damaged phone thru them. Replacement phone (in the insurance refurb box) could not be activated since it was listed as stolen/lost. Spent 5 hours on the phone to wireless provider, since calls to Asurion rolled back to provider. Provider could do nothing. It was up to Asurion. Asurion supposedly closed because it was a weekend. Got a person who said they were with Asurion one time, but she supposedly could not hear me, although everyone before her could. Gave me a phone number that rolled back to the provider NINE different times. NO CUSTOMER SERVICE! Never again! Anybody has to have better service than this. Wireless provider (Cricket Wireless) would do nothing to assist with the issue.

Needed to replace my phone and the process was completed within 24 hrs. Unbelievable service. The process was seamless and easy. I would recommend this service to everyone who has a cell phone. I was never without service. I didn't believe the service would be so quick, but the phone was delivered overnight.

My son dropped the phone and needed to replace it. I was surprised how fast this process worked. We got the phone and had no problem getting Verizon to activate the phone. I was thinking that it would be a used phone but my son has had no problems with the phone.

I lost my phone. I searched and searched through my house, car, etc. By then the battery was drained...Verizon was unable to locate it. :( I remembered that I had insurance! I submitted a claim and was able to receive a new phone quickly. 48 hours (I think).

Take two days to get replacement, some "verification," no one ever call, I'm call Customer Service at same day as file. Then they say need verification and someone will call me, and after I receive used phone I think 3 stars even too much.

Although there was a delay in receiving my new phone due to the blizzard, I could not have been happier with the ease in which it was to do it!!! The agent who helped me was courteous and knowledgeable. I would definitely recommend your company to my family and friends.

I had a great experience. I received my replacement phone in a timely manner. Everything was in order and have not had any issues. I would definitely recommend. I truly feel as if I got my money's worth. The representatives I spoke to over the phone were able to answer all my questions. I was really excited that they spoke English clearly and there were no language barriers.

The first phone I received as a replacement would not connect to the network. It took many, many hours to confirm that was the case, but finally the tech support gave up and sent out another phone. The second phone, which I have now, connected right away, but the touch screen is very bad. I have to push buttons many times before it recognizes I did. I'm trying to get another phone sent out but I am having trouble getting through to customer service. Whatever verification you are doing to test these phones is terrible! I am going to request a third phone and I'm very doubtful it will be acceptable, after my previous experiences, but I'm willing to try.

Replacement of my phone was quick and easy. Didn't have my phone in stock and was offered an replacement. I waited for the same as I had and was only a couple more days but when it came in was shipped overnight.

The customer service was very good. I received my replacement phone in a timely manner and it was easy to return my defective phone. I do wish that the replacement prices were cheaper when it is not a fault of the owner but a phone defect. Service wise from Asurion was good!!

My phone's protective case routinely turns the ringer off so I can not hear it. I routinely take my phone back out of the POs protective case that turns the ringer off. Over time my phone was not consistently protected as it should have been due to my need to hear it ring (imagine that). That is how I wound up in this situation, you came through for me during one of my many case removal ringer turn back on arms full of groceries episodes. Thanks so much I did not even wait 12 hrs. you guys rock.

Fast and wonderful customer service. Thank you again. Will definitely refer to anyone who needs assistance with their cellular device. This is my second time using a Asurion. I have no complaints whatsoever. Thank you. Yes I will recommend to a friend when needed.

Got my phone which I really like... But had to wait weeks to get it. That I wasn't happy about. Verizon said I would get my phone in overnight shipping but that wasn't the case... Took much longer, at least two weeks, just be honest and upfront.

Thank you for the wonderful experience. It was so easy that a caveman could have did it. The first phone was refurbished and the screen went black after two days. I filed a second claim and this time they sent me a new phone the next day. No problems whatsoever. I would recommend to all my friends and family.

Grandson destroyed the Samsung with what appeared to be a ball peanut hammer. Wasn't sure what to do but Asurion stepped up to provide a new phone in a very short time. I paid the deductible and they sent it to me in less than 24 hours. Thank you so much for the replacement.

My phone was cracked due to a very hard fall and Asurion was great at handling my return process and sent my replacement phone very quickly! The customer service was awesome and was very helpful in the process. It feels good to know that Asurion was just as concerned about getting my new phone to me, as much as I needed it.

My screen is cracked - I call Asurion at 6:30 PM my time. I have a new phone by noon the following day. Then, there was a problem with getting the new unit to connect to the internet. I call again, and ask some questions. They answer, tell me they will send a new phone in case the solutions they suggest don't work. I go to a Verizon store and they fix the problem. I STILL get a new phone the next day. All I have to do is refuse shipment of the newest phone and voila - all is taken care of. Easiest experience I have ever had with an insurance company. Kudos to Asurion.

Thank you for the great service. Even with the phone on back order, I received the phone quickly. I was expecting a refurbished phone and was pleasantly surprised to receive a new one. Great customer service as well. Thank you for you service.

Wonderful customer service! Package arrived on time AND was neatly wrapped. I have told all of my friends this is the best company to be insured by hands down. Truly a lifesaver, I needed my phone replaced asap and all of my needs were met.

Worked smoothly and well, customer service was good and phone came in good order. We had a day delay due to extreme snow storms and they emailed to let me know and apologized, but it was understandable. Sufficient instructions were provided to set up the new phone, as well as how to send back the old one if broken.

Received new iPad within 24 hours. Thank you very much. Although it was very upsetting when my iPad screen cracked, the speed and service with which I received the new iPad was excellent. The people that I spoke to at Asurion were very helpful.

I put in a claim for a replacement phone and I received the phone the very next day. The problem is, the phone was severely damaged. Cracked screen, cracked camera, the phone was bent, and the screen was completely black even when powered on. I called Asurion and they basically told me I had to wait even longer for them to send me out another phone. The customer service rep was very rude and had no interest in accommodating me for the inconvenience.

I can't believe it! I lost my phone recently. But I can get a new phone as soon as possible. The payment is very easy. Also, the shipping is really fast, just 1 day. I got my new iPhone. Thank you guys protect my phone.

Granddaughter dropped phone on beach as tide came in during spring break in Puerto Rico 2 days before leaving for Miami. Phone received water damage. Claim submitted on 1st day in Miami and phone received next day. Would have been greater if phone could have been received in Puerto Rico within 24 hours rather than 72.

In the end I got a phone that is working. I had to have 3 sent out before I got a good one. I better keep my fingers crossed. I received replacements fast but the hassle of having to transfer everything and send back phones. I think they need to test them better before sending them out to us.

I paid the deductible but still had to spend $65 on a new case and hard face cover that were on the phone I lost. I feel that the accessories that were on my old phone should have been included with my replacement phone.

Not all who wander are lost. However I lost my phone and could not wander safely until it was replaced. It was sent quickly with no hassles. It was less expensive than buying a new phone and I greatly appreciate the fast response. Again, thank you very much. It is a terrible feeling to be disconnected from the world.

The delivery date took too long. This is our main phone so it was important for speedy delivery. Plus, no one attempted to notify reason for delay. Of all things, the color wasn't important to me! If someone would've just contacted me it would've resolved this problem.

After paying 150$ I was sent a new phone. Only a few weeks later the phone stopped working altogether for no reason. I went into Verizon and had them trouble shoot and they were unable to fix it. It simply was not turning on. I called Asurion from Verizon and told them the situation, and I was told that a new phone would be shipped to me the next day (this was on Tuesday). The lady I spoke with said that the credit card system was down but that I didn't need to worry because if there was an issue with the returned phone they would send me a bill.

The overall process went well, however I had to pay over twice the amount expected as Asurion does not offer advertised screen replacement in all parts of the US. I had to replace the entire phone! Verizon never told me this when I purchased the insurance. :-( Their service was excellent however. Received replacement phone quickly.

Our daughter's phone had an issue and we went through our Verizon store to have it replaced. Within one day we had the replacement phone - wish was great, although the replacement one had a faulty screen. We went back to Verizon and within one day we had a new replacement phone. I really appreciate how you send the new phone and provide the materials to send in the old phone. I just had a return with another company and it was a nightmare, which really made me appreciate your service and efficiency.

The new phone arrived quickly and it was a very simple process. The return process was just as easy. They also replaced my charger which was damaged as well as the phone. Asurion is also cheap to pay for monthly.

I was pleased with the expediency with which my phone was replaced. I processed my claim on Tuesday and my replacement arrived on Wednesday. That level of response is phenomenal. My only concern is how to handle if the original phone is recovered. On all points EXCELLENT!!!

Easy and quick replacement. Was able to get a replacement device fairly quick and the process was simple. The Asurion representatives were nice and professional. I purchased a gold Note 5 due to the color choice. Unfortunately the color I purchased was no longer available so I had to settle for what they had.

I needed my phone changed (Note 4)... Well I been told I could not get my replacement due to no more production on it. So I asked them if I can get Note 5 instead. I received same response. WHAT??? So I asked them if they can give me any phone with same or bigger screen. I GOT DENIED AGAIN. Their policy requires them to give a phone with same "internal " so I asked for a phone with a s-pen... Well they claim it doesn't fall of category of "internal comparison" So they sent me a smaller phone with stupid curve edges and no s-pen. WELL DONE ASURION - WELL DONE...NOT!!!

When I went through the process online, I was told that my broken phone did not qualify to be replaced. Then I clicked the Chat button and chatted with an Asurion representative. According to the representative, she couldn't figure out why it said that my broken phone did not qualify. In a matter of a few minutes, the representative took care of my problem and a replacement phone was mailed to me.

I was distraught to lose my iPhone and found that I had your service... a lifesaver. It went well and I am so pleased to get a replacement and have to done so quickly and easily. This was a real blessing.

My experience with Asurion was efficient and easy. Filing a claim was simple. Everyone I talked to was very helpful, and the return process was straightforward. My phone arrived the next day in perfect condition, as promised. Would definitely recommend!

You replaced the machine with a refurbished Ellipsis which never was able to get a sim card connection so you replaced it again with another refurbished Ellipsis which came with a sim card that would not function! After contacting Verizon they sent me a new sim card which also did not work. After two days of long conversations with Verizon tech support, the machine still failed and I gave up and told Verizon to remove the device from my data plan! I have been using it with WiFi and works sometimes until it decides to just turn off. Then will not reboot unless it is connected to a charger even though the battery shows 40%. So no--- I am not a satisfied customer and will most likely never buy insurance again from you or for sure will never buy an Ellipsis again.

Everything was pretty quick and easy. I did all my work online and the site was easy for me to navigate and figure what I needed to do. The only problem I saw was they were sold out of my phone at the moment. :P Booo right? It was ok though. They sent me an email as soon as it came in and I had a new one within 24 hours of that. Thank God I had insurance. LOL.

My grandson dropped and damaged his cell phone. We were so pleased that we had already insured it with Asurion, thru our Verizon account. We made the call to Asurion for a replacement. Thanks so much for all your help.

Great job. Phone was replaced quickly and the website was easy to use. Linked everything with my account without any issues. Thank you for the quick and excellent service. It made it easy to get the phone replaced and my son happy.

The process was easy. I wasn't sure why my claim was initially being denied, so I decided to try the "chat" option to get help. The customer service person I chatted with was so helpful in leading me through the process. I received my phone the next day.

I was very disappointed when the phone was on backorder. I reached out to your CSR to no avail on getting a device sooner. No offer for discounts. No other options. We ended up having to pay more money for another phone until the new one arrived.

Excellent customer service and really fast return time. My husband had his replacement phone within 24 hrs of his other one breaking. So, it literally took less than 24 hrs to get it to me... I called around to see about having it fixed prior to calling Asurion. The only thing that could have made my experience better was to not have to pay the deductible. I was told my insurance covered anything and everything and that there was no deductible. However that was not Asurion's fault.

I got my replacement very quickly but I think it's ridiculous that I had to pay 200$ for a new phone when I pay insurance on my device every month. If I pay insurance then there shouldn't be a deductible.

What a pleasant surprise! I had my new phone less than 24 hours after notifying you there was a problem (dog jerked leash and phone went flying into a puddle). SO impressed!! As you well know, any type of insurance company does not typically leave you with a good impression but you guys really knocked it out of the park. I very much appreciate you.

Had an issue with my phone replacement. Sent one out was not up to standards and merely sent out another one with no questions asked. Agent was courteous. All my questions were answered and received in a timely fashion. A fine job by all. The only problem was the first phone they sent out. The quality checked whoever check to get a terrible job but that was quickly corrected by Asurion.

The service was excellent. Less than 24 hours after filing the claim, the new phone arrived and my grandson was up and running with an undamaged phone. He was relieved the process was simple and fast. The first time we used this service it was just as smooth and fast. Very happy with the service. Thank you.

The service and ordering was very simple and prompt!! HOWEVER, my phone was broken less than two days later (I dropped it). When I tried to make another claim, I was not allowed to and told I cannot receive another phone. I am phoneless once again, and have been for a month.

Galaxy s7 edge - The fact that they got my replacement to me in less than 24 hours was a plus, the only thing that I didn't like was they didn't have my original phone on stock. I had the titanium and had to settle for a gold one instead.

I was very pleased. I was sent a reminder voice message to return the phone which was very helpful as life has been very hectic for me with my mother being terminally ill. I was able to return in time due to this reminder.

The charging cord wasn't working and the screen corner was cracked. I don't appreciate that the replacement wasn't anything that I was hoping to get a new phone not this iPhone 6s that has problems with the home button and how the lock button is starting to get stuck.

It's completely simple process, the claim took less than five minutes to approve. And the very next morning, boom! Got a new phone. The next day just put in the damaged phone into the shipping sleeve, and send it off in your mail box. The system works great, I would recommend this to everyone.

The original phone (LG G5) was dropped, cracked, and dropped in water. It still worked but was gradually deteriorating in texting and camera functions. When I had it replaced, it cost more than I expected but significantly less than buying a new one. It was replaced quickly and courteously. Thank you.

My Husband dropped his phone, the glass cracked and the phone was not usable. The touch screen was not working. We called Verizon, they connected us with Asurion, my husband had a new phone 2 days later. He was very happy.

The first phone I had replaced was great... until it was stolen. This second phone I got has already started to act up. The screen is coming off so it throws off the sensor inside and won't always register touch or sometimes thinks the touch happened somewhere else of the screen. The phone also doesn't hold a charge for very long at all. Previous phones I've gotten have batteries that last at least a day, this one doesn't. The phone also gets very, very warm when I use maps for more than an hour. This new phone doesn't have water damage and has only been dropped like once, so I'm not super happy to have all these problems only a few weeks into having it.

I am extremely dissatisfied in both the claim itself taking several attempts and countless hours, and even more upset that when my device arrived, it was flawed. The replacement's screen freezes regularly and restarts a half dozen times a day.

The service is very fast and great service in all areas. We thank you for replacing the phone (Galaxy s7) so quickly. Everything we needed to have the phone up and running in less than 30 min. with simple to follow instructions and then a fast return business reply envelope was included. Thank you and God bless you. Be blessed.

My phone was stolen while I was traveling. I contacted Asurion and received excellent customer service. They were very helpful over the phone while I was out of country and made me feel relieved to be their customer. I had a new phone shipped to me within 24 hours, which was more than I was hoping for! I would recommend them to any person who desires quality, affordable service.

I have received 3 phones in the past week from Asurion who don't really assure me of anything. First phone was the wrong phone, second and third phone worked for less than a day each. They won't reimburse my cost for their service or the $200 I had to pay for the replacement. When calling in, they remind their customers that false claims will be met with legal action but the only false claim I see from my experience is from them and their poorly refurbished phones. DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY!

Absolutely wonderful! Back up and running in less than 24 hours. But to me just like regular insurance you have to pay monthly for policy then have to pay your deductible still. So I have to pay 11 dollars and month which is 132 a year and still pay 100 deductible. So where does my 11 dollars a month go? Only to make them more rich. Makes no sense.

I gave 3 out of 5 stars because I did receive my replacement phone fairly quickly. However the charger that came with the phone did not work and it was not an Apple charger. It was a generic one. I ended up have to go out and purchase a charger.

Yeah this is the first time that I was actually able to get my phone exchange in a timely fashion. Every time I've had to deal with you guys I've had a very bad experience where I was accused of committing fraud which never happened. Have me fill out affidavit and I refuse to do it because I pay for your insurance treating me like I'm a thief and I'm not. That I had to get Verizon multiple times because your workers are very unprofessional. Management and all I really do not like dealing with you people but I have to because you were the only carrier the Verizon carrier for insurance. Don't mistake this is I like you guys. I don't. If Verizon gave me another opportunity to go with another company I would jump on it in a heartbeat.

My wife's phone was cracked/damaged so we file a claimed with Asurion. The claim was handled quickly and we had the phone the next day. Excellent service not much more to add. It's a comfort to know that Asurion is there when we needed them the most.

It did not take long at all to replace my device! Overnight shipment was very nice. It is hard to not have the device when you are use to having it everyday. So the replacement coming overnight was very much appreciated. Thank you Asurion for such a great job!

Received replacement iPhone as part of insurance claim. The replacement unit was defective. Dirt and debris were found in power port, speakers, and headphone jack. External microphone for speaker phone would not work, home button was off centered. Had insurance program offered by carrier yet was charged a two hundred dollar deductible.

Very pleased with my experience replacing my damaged Galaxy S7 with Asurion's cell phone protection plan. Customer service was VERY helpful and pleasant in processing my claim. Within just a very few minutes on the phone my claim was processed and a new S7 was shipped overnight and received the next day. Also included was a prepaid shipping package to return my damaged phone. Very pleased with this service and the representative that handled my claim. Two thumbs up!

Phone had to be replaced. It was not charging. Even though we were out of town the phone was in our possession within a day. The first phone that was sent could not be uploaded with contacts. Another phone had to be sent.

Cracked the screen on my Samsung Galaxy 6 edge plus. Was quoted $149 for replacement phone. Which I thought was high as I don't read the details of my contract. Was expecting to pay $99. Phone came surprising fast as I live in Hawaii. Made claim Sunday night, got phone Tuesday evening. OK with replacement phone however when I got my credit card statement the charge was $199 not the $149 she had quoted. Replacement is refurbished.

I was very impressed with how the process worked and how efficient it was. Live chat was available and I did need help working through the steps required to finish the process. They were very helpful and patient. I wouldn't hesitate using the service again.

My experience with Asurion was quick and efficient. My web experience was a little cumbersome but after completing the online form, the device arrived quickly and the return process was simple. It would be helpful to have a follow up email indicating the return device was received. Especially, with the steep fine if you don't return within the time allotted.

Service has always been great, but I am extremely disappointed that my model was not carried and I was given a "comparable model". If you spend $500+ on a specific phone, you would expect your insurance would cover what you paid for. Now all of my model-specific accessories are useless.

Bad news: my favorite phone malfunctioned, and I needed a replacement. Good news: I pay phone insurance. The replacement arrived promptly, at minimal cost, and was easy to set up. Bad news: the charge port on the replacement fails consistently. Good news: the new Moto comes out next week.

I was able to receive a replacement phone within 24 hours of submitting a ticket online. The check online took me only a matter of minutes and was very easy to do. Thanks for all the help getting the reconnected with my phone! I have had to use my phone insurance several times now and it has always been a great experience getting it replaced (not lost haha). Thank you.

No complaints. I wish there was a way to get a phone same day, that would be 5 star. But the logistics of that are challenging short of having store fronts everywhere. However, cellphones are so integral in our lives, it is almost needed.

Asurion staff were excellent, helped me to complete my request for the replacement phone which it arrived as scheduled with no delays, I had to call Verizon customer service to walk me through with set up and retrieving other apps... no problem from there on. To this day we haven't had any problems.

Both phones that I received have technical issues. The HTC's video is skipping. The voice and picture doesn't match. The Samsung's issues are as follows: headphones jack messes with the phone. When headphones are plugged in it acts crazy. Not only that but when the headphones are plugged in the sound quality is awful. Can't hear the person speaking.