Asurion Reviews

Whole process handled online... smoothly, efficiently. I had a cracked screen on a two-year old iPad that I could have had repaired locally for $140... The replacement iPad cost about the same as a repair and there were no hassles. I have a multi-device Asurion protection account for eleven devices.

From the time I reported my incident, I received the most expedited response!!! I received my phone the very next day being I’m in Hawaii. Customer support were very supportive with all my needs, transferring data, to being courteous and friendly. Very impressive and highly recommended. Something I haven’t experienced.

Super convenient & fast. I had my new phone in less than 24 hours. My phone also came with a charger which was cool. The only reason I did not give this a 5 star is because I had to pay $100 as a deductible for a phone that is 3/4 generations older than the new ones.

I couldn't have been more pleased with the ease and speed of the whole transaction. I filed the claim online and had an instant decision. The new phone came within 24 hours and I sent the old one back following the simple instructions. I carried the broken phone for a while because I just didn't want to deal with all the claim work. Boy was I surprised. I wish that I had done it sooner. Thank you for a very pleasant experience.

I was treated very nice and was taken care of fast and painlessly. I'm very satisfied with the whole process. Everything came in the mail in a couple days, I shipped off the broken phone and even got a email that you got it, piece of cake! Thank you for all your help. I will always keep this ins. on my acct.

Easy claims process and next day turnaround to get the phone. The deductible is much cheaper than paying for another phone, even with the monthly fee. This service has been very helpfully for our company and I intend to continue using it with another carrier.

I was very happy with your service. We filed a claim for a damaged phone at 10 PM and we had the replacement phone by 1:30PM the next day. I was amazed at how quickly the new phone was delivered. They also provide an envelope with prepaid postage for returning the damaged phone. It was a very simple process & I would highly recommend this service to anyone.

My cell phone was damaged and Asurion sent via FedEx a new one that I never received. After spending a lot of time calling to Asurion they said I have to send some documentation to them and that they would contact me when they received it but they never did. I had to call them and explain everything again. Finally, they sent a new replacement but the cell phone never worked, so I had to repeat all the process and the endless calls again. The first call to Asurion was made on Feb 13 and as of today, March 9, I still don't have a working cell phone.

I've had Asurion for countless years. I haven't has to use it till recently. My phone screen cracked on my Galaxy S8. I took it in to get fixed. Sprint gave me an Asurion loaner phone. Very out of date that will not let me use certain apps. The battery life is about 6 hours. It's been almost a week. No S8 back yet and I'm told I have to pay 105$ for my phone. So for years I've been paying 13$ a month and they say that doesn't cover the cost of a new phone or fix at no cost? I will cancel as soon as I get my phone back.

Thank you so much for being so prompt and courteous. Your agent was a big help and made the whole experience much more easy than I thought it would be. We received our phone quickly and this made it a lot less stressful for us. Again thank you for your professionalism.

Awesome experience. Did it all online, didn’t even have to talk to anyone. Just answered the questions about what happened to the device and got a new one mailed. No hassle. It came within a few days. They definitely came through fast!! Would recommend to my friends and family. Thanks Asurion!!

I was very happy with how fast my new phone arrived to me after I called in with a problem, even though it was later in the evening. They were fast and courteous to me through the whole experience of getting my replacement phone. I'm glad that I have insurance on devices through them.

Great service, fast and easy! Wish you were not cancelling me because I had two phones in six months go bad. 1st my fault, dropped it in lake, second one you sent me it quit working, not my fault! I had to say I dropped it to get you to send new one, I paid my premium each month.

My husband does his own laundry and forgot to take his phone out of the pocket. After washing his phone with his laundry, my husband took it to Verizon to replace it. He gone long and when he got home he was very pleased. The new phone arrived in time.

I was very satisfied with IPhone replacement. The company sent a replacement very quickly. It works great. The deductible was feasible. I was afraid it was a bad phone since it’s refurbished but I’m very satisfied. Thanks you very much I am Very pleased... Thanks.

They denied my claim. Hired lawyer, want to sue them. Because I do have insurance thru Sprint, and they are not covering my lost iPhone 8 Plus 64gb, even I’m ready to pay deductible. Called to Sprint, and talked to not one, to couple supervisors, they also said: "IT NEEDS TO BE COVERED." Insurance added on March 2nd 2018, day after it was lost on somewhere Bustleton Avenue, Philadelphia PA, when we went to food market store. They denied the claim because the phone was off. I recently came from vacation and had no time to turn it on and use internet or call somebody. It was lost when it was off after seasonal standby plan. That plan holds the number on Sprint while you are on vacation. Whatever... very bad experience. Want to sue them. Never ever get this insurance. Will also report to BBB.

Asurion sent my replacement phone immediately upon my request. I received it the next business day. The replacement package included everything needed to set up my new phone, including a new sim card, new charger, and new protective case. The instructions were so simple that I was able to transfer all of my old data, pictures, and apps to the new phone without assistance from the Tech Dept. Awesome Service.

They tried to repair my iPhone 7 red and instead of fixing it they ** broke it cause they are **. They gave me some iPhone 7 with broke speakers, many little cracks and lots of scratches even on the camera. Do not trust this phone repair company and they do not know what the ** they are doing.

Service was easy and efficient. When I called, I was immediately connected to a customer service rep who walked me through the whole process step by step. The new phone arrived VERY quickly. I was impressed with the speed and ease of service. My only complaint was the cost, but that was on Verizon. It was not explained to me when I purchased the service that there was a deductible. Still very much worth the low monthly fee.

Dropped the phone and cracked the case. The sent me a brand new one and the prepaid envelope to mail the old one back to them. All I had to spend was $199 for the deductible and they were great! I've always kept insurance o my phone, but was wondering why I paid for it since I've never used it before. Now I know why.

This was the second time that we had to have a phone replaced. Asurion was great in every aspect. The whole transaction was smooth from beginning to end. The phone arrived quickly within two days. Set up was easy and fast. Return of the original phone was very simple also. Thank you!

My son accidentally closed a car door on his phone. Asurion sent us a new phone within 24 hours after approval of the claim. The claim process was easy and most of the customer service reps were very knowledgeable and helpful. I will definitely keep the insurance on our phones!

Great service, helpful call center. I was amazed how quickly the whole process took. And when I had to return the replacement phone because the battery died within 3 hours, there was no hassle canceling the order so I could buy a new phone. GREAT COMPANY ACTUALLY WANTED TO HELP WITHOUT ANY HASSLE. Please stay that way.

A teenager dropped his phone hard, and the screen cracked, becoming dysfunctional. Getting a replacement through Asurion was very easy and fast -- super user-friendly procedure. It couldn't be easier. I am very happy that I had decided to go with full insurance through Asurion. I had been on the fence about it, but the ease of replacement makes it very worthwhile, especially with a teenager on the phone plan.

It works ok for now even though it refurbished. We pay a lot for insurance and I think we should be getting new replacements. I could still really use charger for home and vehicle

It was an easy process when I was dealing with this. Wish the deductible was lower, but it is what it is. Converting the old phone with the new phone was a little tricky, but it worked out. The instruction that they send you can be a little confusing so make sure you read them carefully.

After having my phone stolen they went through amazing measures to make sure that I wasn't scamming. They sent my phone out fast so I was able to reconnect with everything again. They made sure that I didn't have to wait too long to get my phone. They were very nice when talking with them.

So I called before I started my phone claim to explain the issue with my phone. I went through with the claim to repair my screen and paid the $29...great! Wrong. The day after they got my phone they emailed, not called, to tell me to contact them. I didn't see it until the next day. I called and they proceeded to tell me my phone couldn't be repaired, I had to replace it for an additional $170 or they send me my phone back minus the 29 I already paid. Safe to say I was LIVID! Had they told me that I wouldn't of bothered. I could of gotten my screen replaced here for half the price for replacement! After this experience I will wholeheartedly be cancelling my service through Asurion. I'd rather pay Samsung, way better customer service and at least I have better options for them to come to me to replace my phone so I'm not unnecessarily out of money! I say again Asurion, YOU SUCK!!!

My son broke his phone on 3/5/17, so on 3/6/17 I filed a claim. Just so happens that Asurion's new price plan was to go into effect on 3/6/17, how convenient for me. When I got to the check out though, instead of being charged the new price of $89, I was charged $149. When I called to discuss this with someone in their customer care department, they said the price was effective for when the phone broke. So beware folks - do not say your phone broke prior to the new prices effective date.

Very excellent customer service from the initial contact till the end of the whole process. They kept me up to date on my shipping process as well. Very friendly customer phone service. The phone arrived on time and it was a perfect and easy setup instructions. Thank you. Asurion is a good company.

I recently needed to use my insurance policy to replace an iPhone that was damaged. Asurion reviewed and processed my claim in minutes and I had a new phone delivered the next day. The service rep was very helpful and answered all of my questions. I would recommend Asurion to anyone who has an iPhone. I hope I don't have to use them again, but if I do, I will look forward to the service. Outstanding service!

My phone quit taking a charge. Went to Verizon store. They did all the stuff for me. New phone arrived in 1 or 2 days at my home. All very easy and the return was easy. Everything all filled out sent out in the mail box. The process was very simple.

Our company and I appreciate your fast service in getting us the replacement for our employee who had a death in his family and lost his phone. you have a easy website to navigate through so I could complete the request fast and easy. Your service is great. Thank you.

Tablet charging port broke. Quick replacement of device. Filled out online, chose my replacement and two days later a new tablet was at my door with a new SIM card and charger, did not have to call and haggle or turn in several pictures. Came with a return envelope to send the old one back.

I had to pay for a phone that should have been covered 100%. I was told that $150 is better than $500. I pay for insurance and should not have to pay any out of pocket. The phone was also under warranty which wasn't even acknowledged. The process was difficult and aggravating.

New Google Pixel 2 XL - You guys got a new phone to me quickly. I barely had time to even miss my broken one before the new one was on my doorstep. And when I lost the packaging to send the old phone back, you sent me new return packaging, no questions or fuss! Top notch team!

I recently filed a claim with Asurion. The claim was approved but the phone I am replacing is on backorder. Their solution was to wait 3-5 days for the backordered phone (which is unacceptable), or take a downgraded phone (which is also unacceptable). I called Verizon and there was no shortage of the phones. They had plenty available. Asurion alluded that I could purchase the phone and be reimbursed for the price less the deductible. However, they refuse to allow me that option. I am paying a monthly insurance premium and will have to pay a $200 deductible to have my phone replaced and not get a phone for 3-5 days unless I want a downgraded phone. What a rip off.

I was completely satisfied with your service, it surpassed what I expected. I'm glad I decided to insure our devices with you. Hopefully I won't have to use it again, but if I do I know you will be prompt with your service.

Initial call to have the original phone returned no help, even after told them that there was files/pictures/text needed. After talking with a VP the phone was returned, so info could be retrieved. The VP made sure that when phone arrived at your recovery point, it would be returned back to me, allowing me to have the required info retrieved.

My Husband phone screen came away from the phone and moisture got into it and quit working. Your service was fast and a easy process to follow to get the replacement. And everything was there to send the damage phone back. Your responses in email let me know exactly when to expect the phone and that you got the returned phone. The two way communication from you was great.

I dropped and shattered the glass on my phone. The tech who came to my home could not replace it since the back was also cracked. I then had to order a refurbished phone which arrived very quickly (next day). However, the replacement phone's microphone did not work. I had to order another phone which, again arrived next day. I then had to return 2 phones. No problems so far. I would suggest that before shipping out a replacement it is checked out by a technician so it doesn't have to be done twice. Otherwise, very pleased.

I received my replacement phone very quickly after filing my claim. I had cracked my screen and it wasn't able to be repaired because it's one of the newest phones. Very happy with my replacement phone. Only thing I wish is that the deductible wasn't so high, considering that I pay a monthly fee and never had to file a claim before in the 12 years I've been with Verizon.

I have been through nine refurbished phones and three times had to have extra phones sent because the "new" refurbished ones were faulty out of the gate. Verizon is evil. I got multiples to send back again and all Verizon does is okay games. I want a lawyer.

I’m very pleased with your service. It was taken care of very quickly with no issues. Very easy to deal with! The phone had a cracked screen, we got online and did what we had to do, you sent us a new phone and we mailed the other one back. Easy Peasy! Thank you very much!

Thank you for asking. I was initially upset when I received the first replacement device because it was way smaller than the original device. I had Sony Z2 Tablet. I had to pay $149. Was a small 8” Samsung Tablet. I called customer service to see what my options were or to wait for a larger replacement. You all took my concern into account and replaced my defective device with something comparable. I still had to pay $149 a second time. I hope you credited back the first payment. Thank you, I was not disappointed.

They sent my replacement phone the next day, and I was super happy it came when it did. I have a growing baby that I often have to video chat with her father, and because Asurion makes it extremely easy to file a claim, I was able to get my replacement phone before any more of my screen was to break and injure her.

Outstanding job. I did not think I would have my daughter's replacement phone the very next day since the claim was filed on a Friday. The online claim was easy and I did not have any issues with getting everything taken care of. Kudos to you guys for doing a great job.

They replaced our phone and when it was bad they was really quick to take care of the problem. Made the whole thing hassle free and within the next day everything was taken care of. Thank you for everything. We could not ask for anything any easier than what they did for us.

Service department was very understanding and helpful. Even though you did not carry the phone which I loved, and broke, you replaced it with a nice model. Thank you for being there. Your service representative was very understanding and efficient. She was also very considerate and the next day, actually next two day, shipping was helpful. Thanks again for all that you do. You are really a great service.

Easy Claim and No hassle questions ask, and met customer highly Satisfy. The replacements units come pretty fast. The only concern is delivery or courier service did not given the customer signature just leave the replacement package outside the door and knock the door once then left. This day so many thief stealing package from the people front door. So if your company requests customer signature, then the deliverer did not do their job correctly. Hope Your company should enforce the delivery (UPS) or (FedEx) Carrier more profession. That all.

I was surprised that it came quickly and satisfied, it came in handy. The process is easy and simple to do no complications. And the customer representative was very helpful as well and informed me of what I needed to do once I received my new phone and what to do with my old one.

We are extremely thankful and happy for Asurion’s fast and amazing service in replacing our stolen iPhone after it was stolen during our vacation in Paris. I almost couldn’t believe it when the replacement iPhone arrived before we even got home from the vacation. Thank you so much!!! I feel so lucky that I bought Asurion when we got the iPhone.

Our service was excellent! The technician was courteous and professional. We would highly recommend Asurion! We have had to replace our phones before due to damage, but this is the first time a screen replacement had been offered. It is much more affordable and very convenient to have them come to our location!

Shipped the new device within the business day the claim was made, really could not expect anything better everything is easy and smooth with Asurion! They really make the loss of a device as tolerable as can be without any extra hassles that are unnecessary! No hidden fees or costs. Just pay your deductible and you are done, a new device arrives.

The website was a little sketchy when it came to finalizing and paying... it kept taking the card info, saying there was a problem with the claim, and sending me back to try again. I contacted “chat support” and yay! Got it finalized and done. This was time consuming and no one likes getting to the “enter your card” phase, entering it and being booted because it was showing on my account as a pending transaction BUT the CSR assured me we were good and it would only take my funds once, and that was correct, the other authorizations fell off. The phone is good so we are happy???

My phone screen was cracked severely. Opted to have the phone replaced because there was no guarantee the phone would be waterproofed after repaired. The phone arrived very quickly it was as good as a new one. I was very satisfied with the entire process. I would definitely recommend Asurion to my friends.

Lost my phone on vacation. The process of ordering my new phone was quick and easy. I'm definitely glad I had insurance on my phone. Wish it didn't cost so much for my new phone but it is what it is. The speed is what was so nice about it. I got in my phone on two or three days after I ordered it.

After several attempts to file a claim eventually everything was completed and the claim was finally resolved. I would recommend Asurion to anyone. I was quite satisfied with the outcome but was frustrated at the beginning but that was not the fault of Asurion; but Verizon Wireless paperwork. Kudos to your Customer Service Reps and the efficiency of their responsibilities.

The cell phone 423-544-9896 under my account 423-605-3558 was damaged during a motorcycle accident. Asurion replaced the damaged phone and sent me a postage paid envelope to send in the damaged phone. Service was satisfactory. The local staff at Verizon was very helpful as well. I would recommend Asurion to my friends and family.

The transaction was fast and easy. I have used this service for a phone and a TV and will not hesitate to add it to other future purchases. Between the Asurion and Google I was up and running in fewer than 48 hours. I will tell my friends and family.

Lost my phone and my insurance company sent me another one. It's a Samsung note 4. I was glad I had insurance because it was only 149.00. Without insurance it would have been way more and I couldn't afford it at this time. I will continue to cover my phones with insurance. Thank again.

Going on my 5th replacement iPhone in 1 month - I will say I am very pleased with the speed of the replacement phones they are sending me. The bad news is it takes me 3 to 5 hours to get the replacement iPhone 6+ 64gb set up, only to find there is something wrong with it. My first replacement phone kept giving a message “no Sim” and I had to turn the phone off and back on in order to activate the Sim card. See photos. I took screenshots when I got the message about No SIM card while using the phone. You will see my current Replacement #4 iPhone is active with a SIM so I could show the dates, times, and frequency of the disappearing SIM card. One is a screenshot of a text I tried to send before I realized the SIM card had “disappeared” and in upper left you see the NO SIM indicator.

Your customer service people have been great!!!

My Grandson's phone was stolen at school. I gave the school a few days to investigate, no luck. I went online, did the claim, paid the deductible and the phone was there in 24hrs. My grandson was so happy. Thank you for making the replacement process so easy. For a 14 year old, not having his phone was worse than punishment.

I was initially frustrated with the process as we got disconnected several times but each and everyone I spoke with dealt with me in a kind, patient, professional manner. Eventually we got it all sorted out and submitted and I received my new phone within 2 days and can not be happier. Thank you so much Asurion.

Appreciate your timely fashion. It did take a little longer than expected, we should have put a different delivery address on it. After it got here. I mailed it to my daughter. She went threw a spell, not having a phone, when waiting for a call from work, it all worked out. Thank you.

I submitted a claim online and sent the documents required but had a little trouble with your communication loop and whether you actually got them or not. I had to resubmit them again, and once that was done, it was a timely process and shipment of my phone by your company.

My husband lost his phone on a trip. When he came home, I went online, filed a claim, very easy and quick and in 24 hours we had a replacement phone. Very satisfied. Couldn't be happier with this insurance company. Usually have to go through crazy amount of red tape.

Thank you so much for the quick and easy replacement of my son’s iPhone. I am so glad that we had Asurion insurance. Everything is working so well. The customer service people who we worked with were very professional and friendly and made this very easy. Thank you so very much.

I was on vacation in Florida for three weeks and my phone broke the very first week out. I went online and Asurion had a phone to me the very next day. I really needed my phone because I was away from home, and you guys came through. You have a great company. Thank you.

How many hoops does Asurion make you jump through to get a replacement on a refurbished replacement phone that you pay $150 for? Well...I spoke to Andy, Nikki, Lisa, Kristin, and Nikeisha today, while on vacation. Each person had their own level of competency and none were consistent. First phone call, verifying that I was allowed to be talking about my own account. Never mind that my name is on the bill. She literally wouldn't let me talk about my own account and transferred me to Verizon. I hung up and redialed the same number only to find out that the next person could find my name...

I am happy with the ease and quickness of reporting and receiving my replacement phone. My only negative comment is that the phone I received has a glitch that has not self-corrected even after updated and restarting the phone. It automatically reverts to "Speaker Phone" mode when I make an outgoing call. Even if I turn off speaker mode while it's ringing, as soon as the recipient answers it immediately goes back to speaker mode. I've jolted my eardrums a couple times until I realized what was happening, and now I just have to pay attention each time I make a call.

Called number to report claim and automated menu directed me to online. Went to website and 1st thing claim asked for was a claim number which I didn't have. Called back and was able to talk with a person who helped me and I had a replacement phone in 2 days.

Outstanding service. The only thing I would improve is the updating on addresses. Delivery is always fast though. It would be nice also if you guys found a way to handle replacements in store. Other than that, service is fast and thorough and you provide what is expected for your customers. If you guys handled replacements in store, I'd give 6 stars if it were possible

My experience was painless. It was very easy to get the ball rolling. I signed on to the website that is very easy to navigate through. Asurion mailed me a replacement phone, I mailed it back in the provided envelope. It was fast and I am very satisfied. When they received the phone I was notified.Thank you Asurion!

Super convenient and painless! It was very quick and easy to receive refurbished devices that looked like new. To return our old devices, we just had to take out the Sim cards and a battery, and send them back with postage-paid envelopes through the USPS. I highly recommend this service.

Our water pipes froze and busted in a house that we purchased only 6 months prior. We called and made a claim with Asurion. The process when very well in getting the repairs done and the house back to usable condition. The only suggestion I would suggest would be a suggested plumbers list. We were new to the area and the closest town was 40 miles away that had plumbers available. We did not mind using the yellow pages, but it would have been nice to be able to pick from quality plumbers in the area instead of having to go with whoever we could find. Thank you very much Asurion.

The customer service person was very helpful. My only critique would be that I am authorized on "My Verizon" account to make changes, however, when I called Asurion, they said I was not authorized. Otherwise, I got my new cell within a day and was ready to go. The postage paid envelope made it easy.

I had dropped my new phone that I got for Christmas and cracked the corner of it. Thankfully my husband purchased the Asurion insurance when he purchased my phone. We called the number on the card, answered a few questions, and in days I had a "new" phone delivered to my home. Asurion even sent an envelope with a paid stamp to send the old one back in. It was an easy process, great customer service. A lesson learned for all, buy the insurance on your phone when offered, it was totally worth it.

The screen on my Google Pixel got broken. The replacement came very quickly and easily. I have had no problem with the replacement. Sending the broken phone back was no muss no fuss. Great experience. From the moment I logged onto their site and filled out the required information, the entire process was delightful.

I don't understand why the screen protectors don't protect the screen. My phone fell off the seat of my car and cracked. That was the second time. I am kind of disappointed these phones are so fragile. I thought it would be more durable. Buy another refurbished phone. You can say this phone is paid for. No it's not. So bummer. Oh well I love the phone but it has to be handled with care. I horseback ride so I will have to figure what to do to protect it.

Daughter dropped phone and it quit working. Contacted Asurion and they quickly helped replace the phone with little delay and quicker than I thought possible. Great service and helpful all the way. The insurance is worth every penny that it costs and the proof was in the replacement of the exact phone insured.

I dropped my Droid Maxx and contacted my provider for the insurance I carry on my phone. They put me in contact with Asurion. The person I spoke with was very helpful and gave me options to repair or replace my phone. I opted to replace phone. Arrived in 2 days. Been great from there.

Needed new phone. Mine fell in toilet on a field trip with 200 8th graders to Disneyland. :-) You responded very quickly and I was back in business. Thank you for the great response and the wonderful customer service. I was not sure how it worked but the young man on the phone told me exactly what to do so I am grateful for that.

I have Cricket Wireless and they offer insurance through Asurion. My Galaxy S6 failed today, and having paid for the insurance for the last 3 years figured I'd file a claim and get it replaced. Asurion said the deductible for the claim is $250 and I'd receive a refurbished device. You can get a new Galaxy S6 for $220 and refurbished ones for $130-160. Their support didn't care and wouldn't help with the exorbitant deductible despite their site saying, "Saves you money!" and I quote, "Avoid paying full retail cost for a replacement phone if the unexpected occurs." What do you get in reality? You get to pay their insurance for years and not use it because doing so would cost more than a new device would. Check out the pictures I've attached for proof. Ridiculous.

The people that helped us were very helpful and we were totally satisfied! It was 10:00 at about and they were willing to help us and got our phone delivered to us the very next day. In the meantime someone found our phone and returned it to us. They had told us we could either keep it or return for credit. Haven’t decided yet what we want to do.

We received a replacement iPhone 7 after the screen broke in our original phone. Was shipped a replacement and Got it very quick but shortly after had a problem with the new iPhone and it wouldn’t turn on. Called customer service and answered very a few easy questions and was sent a new phone covered under our warranty the very next day! Very easy to work with.

Talked with a rep personally who was really courteous and friendly, wish I could remember her name. Hooked me up with another phone when the first one wasn't working quite right. Fast shipping, phone was like new as far as I could tell. Learning to live with the gold, kind of a Vegas glitz and I would have preferred black but it wasn't in stock in the size I needed.

Great customer service. I called and was not transferred more than once and they sent my phone the next day. I usually never get insurance but with the service I received I will definitely get it with all my new phones from now on. I was very satisfied. Thank you so much. Have a wonderful day. :-)

The process of submitting a claim was so easy. I didn't need to call anybody. I could easily submit the forms. Anytime I thought I had a question, it was already being answered on the website. I got my phone very fast - the next day I believe. And it was clear instructions on sending the old one back. Thank yoU! Great product.

The response was excellent and far faster than I anticipated. I am totally satisfied. I was able to activate my new Android device over the internet with Verizon. The one mistake I had made was not backing up my contacts phone numbers and email addresses in a "cloud". I wish to say "Thank you" again.

Asurion is definitely user friendly when replacing a phone. We had an issue with a phone. Step 1 - logged on to the website and filed a claim. Step 2 - received my replacement the very next day. Step 3 - got back up and running with service without missing any data from the other phone, who can beat that?

Honestly it was a bit of a lengthy process. However, beyond that, service was very good and the phone was comparable to the one that was damaged. The phone arrived in a timely fashion and it was easy to return with the prepaid envelope. The only downside was the paperwork process... going back and forth with email and such.

I lost my tablet and filed a claim online. It was very easy to file and claim and received my replacement the next day. This is the first time I have used the insurance and it had to be one of the best experiences I have had on any claim. Could not be happier!!

Replaced phone that my daughter had a broken screen on and the new phone was sent in a timely manner. The replacement phone was in good condition and works well. I would only ask that the amount of paperwork would be looked at and possibly streamlined to enhance the process.

Immediate turn-around time. Phone was backed up properly and wasn't delayed at all. I would recommend it to anyone that has phone issues. Fortunately, we have never had to use it before but since we had to, it was a smooth process. We did take both phones to Verizon for them to transfer everything over since we aren't extremely tech savvy.

My only critic was the mailing part. It was recommended by Asurion that I have the replacement sent to my office rather than my residence for reasons stated and I agree. However, when I entered the floor to my business location and the system didn't take (and several times the system didn't take my floor). On Monday, the carrier couldn't complete delivery because he didn't have the floor. That left me to call your company's customer service who referred me to the carrier and the carrier's Cust. Service referring me back to you. Fortunately, after a 2nd call to the carrier the delivery returned later that with the correct floor. (Co-worker intercepted and obtained my package). Make sure your system accepts the floor or section of a particular business if Asurion is recommending to the user that the device should be delivered to one's place of work. Thank you.

Asurion was able to deliver me a replacement device within 1 day and allowed me ample time to back up and restore my device. They were considerably cheaper than my manufacture and I would recommend them to any and all customers thinking about their service. They answered any and all questions that I had.

I'm very thankful I had replacement insurance when I lost my phone recently. It took no time at all to get the new phone. The most irritating part of the process involved my service provider. I had to make a 35-mile trip to their corporate store to have my claim filed.

I had my Galaxy 7 for a week and dropped it. The screen had cracked. I have the phone insurance but still had to pay $200 to get a replacement. I'm glad I received a replacement, but $200? That didn't make me happy. Also, for the insurance to go up from $7 to $11 didn't thrill me either.

It was so simple and the quickest warranty that I ever had been involved with. Not one issue or even had to explain why. Even though I just had the phone a week. It had been damaged to the point where it was not working. Within 24 hr I was shipped out a new one.

Thanks for being there when we needed you. No hassle and great bundle replacement cost... so much better! In the past the deductible was too high for us so we would seek out stores that could help at a lower cost. Also the return work very well for us. Thank you.

I received replacement phone next business day after waiting over a weekend. The refurbished phone looks and works like new. Returning the broken phone was easy and I received more than one email to remind me to remove it from find my phone. I wish we could receive new phones because we do have a large replacement/deductible fee.

The phone was so damaged it could not be accessed in any way to get to "find my iPhone". We have had to deal with Apple, some helpful and some not so. Last young man really went out of his way to try and help us. Niece couldn't remember her password so he set her up a ticket. They were supposed to contact her no later than today.

I placed the claim online and the procedure was very easy. The phone came within two days and was brand new in perfect working order. I placed the Sim Card in the phone, placed the activation call and I was up and running on the new phone within minutes. I would definitely use Asurion again. It was easy to use the online website and there weren’t any problems with delivery.

My daughter far away called in a panic because her phone had been submerged in water! I gave her the insurance information and she had her new phone within 48 hours. Since she is a full-time graduate student, she worried that replacing her iPhone wouldn’t be affordable, but it was fair and manageable. Such relief!

Customer service was great. Was done start to finish within 10 minutes or less. My only complaint would be it doesn't hold charge as long as my previous phone I broke and being a logger not near power not cool. Otherwise is very easy to return the broken device due to the prepaid padded envelope so it's cost-free ty.

You should allow your customers more time to return their old phone, allowing them the ensure they have moved all files from phone to phone. I felt rushed. Other than that it was a great experience! I would definitely continue to use them as my mobile insurance provider. I'm curious about how much to replace a lost mobile phone and do you insure tablets as well?

Great work! Keep it up. Appreciate the excellent and speedy response. I will always use this insurance. Thank you for your help. Would like to see more repair services in the next time. It will help to get cracks and glass repaired in a local area. Thanks again. Happy with service. Many phones crack easily. So this is great to use for me.

I first tried to process my claim through the online portal. Failed several times at various stages. Consistent rejection. When I decided to finally call, the individual that assisted me was calm, helpful, and efficient. Basically saved this review. The online system needs help badly, but the company definitely trains their individuals well.

My son had broken his phone when it fell off his lap and he stepped on it getting out of the car. My daughter dropped hers off a boat into a lake. I was able to do each claim from home. The process was quite simple, very convenient and the new phones show up within 24 hrs of completing the claim ready to be activated from the convenience of home. No complaints here.

Asurion was very prompt in handling my claim. The process was simple and the response time exceeded our expectations. We carry insurance on all of our phones and I would recommend it to others. I had my replacement phone in 24 hours complete with instructions on resetting the damaged phone and activating the new ones.

My major concern was that device protection & replacement wouldn't be worth it if anything ever happened to my devices. I just want Asurion to know that it took a couple of devices, but they really took care of me in the end. By the way, your CS agents were always professional and respectful. I love my new device & plan to always cover it and the others with Asurion. Here's hoping I won't need you. :-)

Fast delivery and smooth transaction. Glad I got to see how this works. Very much worth the money and will get the insurance on future phone purchases. Definitely worth the investment to get the insurance for any new phone that you will buy. Thank you very much.

I am extremely pleased with Asurion. Performance and professional with their prompt service and response to my situation. I am pleased that Verizon uses them for the insurance protection program. The only thing I am not pleased with is the amount of the deductible. I feel the price is a bit high. Simply because I pay already monthly to have Asurion, Protect my phone.

Over the years I've had 4 refurbished phones which haven't worked properly. While once finally getting ahold of someone competent they have been replaced promptly. The inconveniences of resetting up the new one several times in the same couple week period becomes both irritating and tiresome, additionally rather than fixing the issue in one call I find it stupid to be forced to go through useless steps (factory reset) just so they can get me off the phone to keep their call times low.

The process was very easy. Once the replacement arrived all I have to do was transfer the data, drop the old phone in the provided envelope and it was finished. The new phone was shipped fast and the instructions were very clear. I’m happy I purchased the insurance, thank you!

Super easy and very smooth. Lost my phone and I was back in touch with my phone in a day. I made one call and that’s all it took. That’s exactly how I love to do business. No fuss just as easy as a call and they did exactly like they said. Super super job folks.

Did very well and very fast. I liked that I could take care of things online. I have never had any problems with your company. I have had coverage thru Best Buy and Asurion is hands down to them. I have filed claims with Asurion before and things were handled very quickly. I would recommend Asurion to all my friends. Asurion is also cheaper than coverage with Best Buy.

Went to Verizon store thinking they could help me file claim but not. Call number store clerk gave me and experience was not bad over the phone. The process was a little quirky but ok. Once claim was processes the phone was delivered when they said they would. Would highly recommend to friends and family.

My experience with customer service over the phone was good. The replacement for my mobile phone was delivered in timely manner. When mailing out my old mobile phone in the shipping box was simple. The reminder of making sure the old mobile phone was sent out. Thank you for the service.

Asurion delivered on all the step taking for me to receive my replaced mobile phone. I was pleased with the service. I live in Houston and was going away to New York. Asurion was able to deliver the new phone to my friend's address in NYC. Basically the day after, I had my new mobile and started to set it up.

I was COMPLETELY satisfied with ASURION. They promised I would have a new phone within 24 hours of reporting a busted phone and I did!! I’m glad I had the phone insured through them. The customer service was great as well. Thank you!!!! I highly recommend you have your phone insured through them.

Experience and service was superb. We received the new phone in 2 days. The individual who helped us activate was very knowledgeable, helpful and friendly. Later we did locate the old phone and sent a message indicating that it was recovered and ask what we should do but heard nothing back.

Reported it on Friday and got a new phone on Saturday. My wife thought it was going to take a week but nope. Easy as possible. They sent a return bag with it so just had to put it in the bag the into the mail. Way worth paying for.

While on vacation, my purse with my phone was stolen. I was in a foreign country and there was no way to call and report the phone stolen. We contacted Asurion through the computer and my claim was accepted and then the company responded by stating that a replacement (with the payment of $149.00) would be sent out immediately. Although I did not have the phone while away it was waiting for me when we returned. I cannot thank you enough and add that when I bought the phone I was VERY happy that I took Verizon's advice and bought the insurance.

Exceptionally simple, painless and not time consuming, are the best words and thoughts that come into my mind. Initially I made a late night phone call to Asurion concerning my cracked and damaged phone. That call was simple, helpful and to the point of getting a new phone to me.

My son's phone broke to the point that it would need to be replaced. Filed a claim on a Friday night and had a replacement phone before noon on Saturday. Less than 1 day. Everything went good and everything was installed on the new phone. Just turned it on and ready to go.

I was under the impression that once I returned my old device I was getting reimbursed from the original payment I made, however that was not the case. I did appreciate the quick shipping or the replacement that came with a return package for convenience. It had also came with a new charger which I liked because my phone has that new charger that's difficult to find.

My son damaged his brand new phone. I filed a claim with Asurion and had a replacement the next day! The customer service representative was very friendly and professional. I’m very pleased with their service. Filing a claim was easy. I do wish they had a fax or fax to email capability.

My son's replacement phone started to overheat and turned off. I called Asurion and rep was truly concerned for the safety of my son and new phone sent out immediately. I was very happy with the service I obtained and professionalism of the representative who assisted me with this issue.

The broken phone was easy to replace. The automated system and payment were quick and easy. The new phone arrived quickly with clear concise instructions to send the broken phone. I've always had phone coverage but never needed it. I'm so glad to know this coverage is hassle free when I need it.

My Samsung phone screen got cracked but still functioned without any problem. After calling Asurion, they set up a technician appointment at my home to replace the screen glass. The technician was very good but after replacing the screen glass, the phone did not respond to touch in certain areas. Asurion agreed to replace the phone without extra charge. Very fair and correct thing to do. I quickly received my replacement phone.

Really fast service. Received replacement phone next day. Super easy to activate and an envelope to return damaged phone. I'm impressed. Thanks! Be sure to keep your phone insured. The phone sent to me was like new and never used. My biggest surprise was how fast the replacement phone arrived. Then ease of switching activation. This is the first time I didn't have to call someone.

Even though the replacement device was sent rather quickly the instructions on how to activate it didn't really help. We had to go into a Verizon store for assistance. Although we were at Verizon store the main thing that we needed to do the changes was Wi-Fi. We sat at friend and family homes for hours doing all the transfers and downloads. There needs to be a more efficient way to make the changes without Wi-Fi

My iPhone somehow fell off my belt at work. Someone found it and kept it. I use it daily as I travel, so it is important to me. I called my service provider and they connected me to Asurion. That was 1:00 P.M. I had the replacement phone in my hand the next morning and was back to work. Thank you Asurion!

My phone had been dropped and would not do certain apps. So I as soon as I contacted Asurion, my new one was at my door within 36 hrs. It is an upgrade and working fine. I would recommend this company to anyone who needs cell phone insurance. The replacement cost was minimum compared to some replacement cost through others or if you had no insurance at all. Thanks.

The tablet fell off table one day, applied online to Asurion on the same day, next day got replacement tablet. Excellent service!! Professional attitude. No problems whatsoever. Well worth the cost. Got some help with the chat feature. Was wonderful.

My wife's phone had a cracked screen and I had called Asurion. The representative I spoke with was polite and very helpful. She looked for any participating screen repair services in my area. When she couldn't find one, she offered to replace the phone. From start to finish, service was quick, courteous and hassle free. It's refreshing this day and age to have companies that treat the customer properly and with respect. Thank you.

Nervous about how to do it but very easy once I started the process. Took it to my Verizon Store and they transferred all my info to my new phone. I wasn't sure if purchasing the insurance would be worth it. I'm glad that I did get it. It saved me in the long run. Thank you.

Great new phone and was there fast. All my information came over to the new phone easy and was all there. As a owner of a business, I need to have my phone ready to go all the time and with this phone coming so fast, there wasn't any downtime, Thank You.

Screen was cracked and device stopped working, nor would it accept a charge. Received a new one next day. The sales representative was very patient as I tried to explain my problem through frustration. He explained to me step by step what needed to do to complete the claim process. Great job. Thanks!

I lost my phone while snowmobiling. I visited the local Verizon dealer in Roseau, Minnesota and was able to get my phone replaced in 24 hours. Both Asurion and the Verizon dealer made the whole process easy and simple. I would recommend them both and highly recommend the insurance. It is well worth the expense.

WOW. Asurion staff is terrific! Verizon could learn a lot from this company with regard to customer service and attitude! The experience with Asurion exceeded my expectation. Expert assistance on the phone in reporting my damaged phone. New phone came in 24 hours. Expert assistance in getting my new phone up and running. All done with ease and great attitude.

You guys are very accurate with the time that I would receive the phone and gave good instructions on what to do. I would highly recommend you to friends and family. If anyone was to ask me about insuring their devices and asked me who I have I will definitely say Asurion. Your group stands behind what they say they are going to do for you and I like that about a company.

I had to pay $200 for a replacement Note 8 but at least it was here the very next day. It's a great service, easy to file a claim, and it gets to you quickly. I just wish the replacement wasn't so expensive but I guess it's better than paying full retail price.

Everyone from the customer service girl to the repairman were very nice and helpful. Customer Service Told me if my cracked screen was deeper than the surface than I had to replace the phone. She told me the deductions for both scenarios. The repairman looked it over. Told me I need a new phone. I called Customer Service Back and I had a new phone in 2 days. Great service.

I contacted Asurion due to my wife’s phone being unusable and they sent out a new phone for and she received it by the next evening. The person we talked with over the phone to do the claim was very professional, pleasant and empathetic to my wife’s issues. Thank you.

When my phone was accidentally submerged in water it quit working. Since I have replacement insurance, I filed a claim. The person accepting the claim was very courteous and helpful. A replacement was promised overnight. It arrived as promised the next day and I was back in action. Thank you.

Couldn't be more satisfied, team member went above and beyond. Offered better phone and was very patient plus explained everything very well! Had made claims before and previous personnel seemed to not be patient with me and not giving me much options. This time I had no issues, it was fast simple and very friendly. Thank you for your service and time.