Asurion Reviews

We were very please with how quickly and easy it was to have the insured phone replaced. We did not know we could have submitted the claim online and went into our Verizon store. The specialist, Sammy **, was very helpful in getting our claim submitted. We had our replacement within a couple of days. I would recommend Asurion to anyone who asked if the insurance is a worthwhile investment.

This claim was painless. I appreciate the customer service I received and turn around time. Thank you. It was well worth the cost of the insurance. I have not opened the replacement but I was assured the replacement was the same or better.

We had 3 devices warranty. We are already having problems with one of them. Screen is acting up, has lines in it and is changing colors. The phone is also getting really warm. I will be calling the next couple days to try to get this straight. Other than that the other 2 devices are working alright.

I need two ratings; but since I still am not sure if I am getting charge $500 for a link that we removed... I don't know what to think, therefore I am very dissatisfied. At first, we were very satisfied when our replacement phone came to our rural home in less than 12 hours from when we put in the claim! We thought, this is great! We thought we removed the link to: "Find My Phone" but apparently we did not do it correctly. We then received an email, which we appreciated and followed those steps exactly to remove the link. On 4-12-17 we removed the link following your steps.

I fell on my phone while on vacation. The morning after I got home I went to the Verizon store to show them the damage. The screen was completely ruined and the phone was actually bent. I filled out the information on the claim site and took note that it said it would take 12 hours to receive a replacement phone. True to their promise the replacement showed up Saturday morning at 11 am. The instructions for switching over were very easy to follow. I had an issue for a while because I couldn't access my old phone since the screen was so damaged. The replacement came with everything I needed including a new SIM card.

Well, placed the order for the replacement phone on a Friday, the FedEx guy showed up Saturday morning about 9:30. He had my phone and doggie biscuits for my dogs, how great was that? In all my experiences dealing with insurance companies, that was the first time a insurance company did what they said they were going to do, and on time. Thank you.

It was very hard to fill out the forms while traveling since it required a printer which I didn't have access to. The new phone is refurbished and doesn't work well. The battery lasts about 4 hours and goes down at 25% per hour with the same settings as my original phone that lasted all day. I am calling again tomorrow to request a new phone that works! The good part was it was delivered for a Sat delivery so it came very quickly once everything got sorted.

The service provided was great, but the fact that you couldn't put the cost of the replacement device on my next phone bill left me in a position where I had to go literally buy another phone to use until I had the $140.00 to pay for the replacement. Luckily for me I bought a phone from Verizon and billed it to my next cycle. I returned the phone undamaged and was left with only a $35 restocking fee. No way to get around that, UNLESS you could work something out with Verizon and put the cost of the replacement device on the next phone bill, SO THAT others are not in the position I was in and have to buy a cheap device to have a phone to use 'til payday.

Replaced under warranty. No problem. Love my phone. Glad to have it back, it is truly my lifeline, as a nurse it is always respectfully to have good quality equipment to ensure you and your patients' safety. Thank you for all of your help. It is truly appreciated.

The delivery time was great and easy to process the claim. However my tablet is extremely smaller than the one I used to have. Wouldn’t even fit my sim card. Now I have a hard time finding a case and screen cover. I understand that my old tablet is not manufactured anymore but I bought a 12in not a 10.1. Not happy with the tablet.

I've had to use Asurion. My daughter just received a phone from you a month or two ago and it must be a refurbished one because it doesn't hold battery life. When we pay for the phone and insurance we would like a new phone instead of a refurbished one from somebody else. The phone still has glitches and loses battery life quickly. Is there any way we can get a return that is not refurbished?

The process was very easy for the insurance, my store clerk assistant actually filed the claim for me. It was delivered timely and I have been satisfied. The replacement phone is in excellent condition. I would definitely continue with insurance with any cell phone.

Took 3 exchanges to get a phone to work. You should make sure you don't send replacements that people still owe for or ones that will activate. Happy with final replacement, wish this was sent in the first place! Thanks.

I appreciated how user-friendly your website was. I didn't expect my phone to be replaced so quickly, so it was a very pleasant surprise to get my replacement phone sent and delivered in such a speedy manner. Hopefully, I won't have to, but if I did, I would use Asurion again.

My daughter fell with her phone. The replacement phone was here the next day. Still don't know how they did that when I put the claim in the evening before. Yes, there was a deductible, but I knew that going in. They provided the shipping material to send the defective phone back. Absolutely hassle free, wonderful experience!

Customer service was very helpful and service was fantastic. Received replacement tablet next day like they said. Tracking of replacement was also easy and quick. Use of phone was easy also and quick. Packaged was fantastic. Thank you for easy replacement.

Process was super easy, new phone arrived 15 hours after claim was filed (wow!), but I have not received confirmation that you have received the damaged phone which makes me nervous. I am concerned that I will be charged for the new phone. :).

You guys take the experience of having a 14 year old son drop and break his phone, from a bad event to a positive outcome. You make the process simple, thank you. Job well done. I appreciate have everything sent to us with simple instructions on how to get a broken phone replaced.

Everything worked out great I got the phone on time just as promised. Customer service was awesome. All in all everything was perfect. The operator I dealt with went over and above to make sure that I was absolutely satisfied with everything, and the new phone works great.

I was very disappointed to find out that the replacement phones I was receiving were refurbished when I was paying off a new phone. The refurbished phones didn't work properly and had to be replaced, this just wasn't acceptable, and very frustrating.

The SIM card tray on my Asurion phone (Droid Turbo) did not fit properly, I had to use the tray from my broken phone. A few days after receiving my Asurion phone the volume button stopped working, but I had already left the country on a long trip. Not happy with this experience at all, for $150 I received a pre-broken phone.

Satisfied customer. Phone went blank after falling down and therefore needed it replaced. Called customer service and was told what to do. Got replacement phone two days after submitting claim. Customer service was very helpful and the process was very smooth.

Filing my claim was quick and simple with full confidence my phone would be replaced soonest possible and they succeeded. Asurion displayed extreme customer service and empathy of my situation. The fee was fair and activating was done within minutes.

Working with Asurion was easy. The replacement phone came the next day. Returning the broken phone was hassle free. We have always insured our phones with Asurion. They have always been easy to work with. The phones are replaced without an issue.

Received phone next day. Thank you Asurion. Very easy to talk to on phone, eager to help. Don't delay you with a bunch of questions. They seriously had my back, and got me back on track quickly and painlessly. Nice to know they are out there. Kudos.

Convenient, and received in a timely manner. The price was better than full retail. I'm glad I have insurance. It saved my life. No literally like for real. My phone was smashed to pieces and I did not have a replacement. Asurion to the rescue.

My tablet was lost in a Semi fire. Asurion replaced both of my devices overnight no questions asked. I'm glad I took the protection plan. I would have had a very large out of pocket expense that would have taken me several months to recover from.

3 weeks after I received my replacement phone it already stopped working. Screen would not light up was just black, even though you could feel it vibrate and hear it turn on and off. It was never dropped, never around water. This is the second time since I've been with Verizon that I've had problems with your refurbished phones.

I really think is a good and fast service. 100 satisfied with the service. I got my cell phone the next day I claimed it. It's very efficient and the best thing is that having this insurance for my phone is so cheap. Nobody can beat that price. I honestly think Asurion has an excellent customer service.

Great customer service, fast delivery, easy to use website and user-friendly form. Having used the service several times I am very happy with my experiences and I would absolutely recommend to anyone and have already done so to a coworker. Definitely 5 star rating.

Quick. Satisfied with the service. I just wish the replaced phone had its own package. Some people say they are relinquished phones. Mine has been ok so far. I hope the charger is also original. It feels bad that what you have received is not a perfect replacement of what you had.

My phone was malfunctioning & you folks replaced it, which actually surprised me. Thanks! Then the replacement phone shut itself down a couple of times in the first two days, so you replaced that one also. Thanks again! All is now up & working great.

The phone is already starting to crap out on me. The process of getting the replacement was great. It was an extremely easy process from start to finish. However, the legal paperwork was a little strange. But the replacement is not the best.

I had great customer service, turnaround time was super quick. I had just upgraded my phone 4 days before I dropped it on the cement and cracked the front screen. I was able to get my replacement within 24 hours, thank you so much for the quick service!

The experience in terms of the process, speed of claim and speed of receiving replacement phone is excellent. The reason I only rated you with 3 stars is that your deductible is much higher than most other plans which is causing me to rethink my plans. Comparable plans have deductibles as low as 50% below yours.

It was easy to fill out the claim form and we received our replacement phone the next day. I started using the automated system to activate phone, but got a person to finish helping me with settings and he was so patient with me. Nice service!

Outstanding service and responsiveness. Will continue to use Asurion for future devices. Replacement device is of highest quality and arrived as promised within 24 hours; however, I did not have to sign for the package as originally advised. Return process was easy as well...

I reported my phone stolen, I paid the deductible and I got my phone within 24 hrs. No muss. No fuss. Verizon helped me find you and everything (the claim) was handled over the phone. Thanks. Glad I have you.

Very pleased with Asurion and the swiftness of getting a replacement phone for my son. Highly recommend total mobile protection for those who lose or drop phones more than the average person. After submitting claim, emails and delivery confirmation kept me updated until delivery the next day.

iPhone 6 Replacement (Cracked/Broken) screen - Everything went good. The process was completed in just a few hours and the new phone arrived the next day! The scanning and uploading was kind of a pain because I don't have a scanner at my house. The customer service on the phone was a little slow. The employee at my carrier was unclear on the process, but even with all this, I was very happy to have a replacement phone in such a short time.

The service is great, replacement phone showed up next day. However when you factor in the $150 replacement cost on top of the monthly premium over a couple years, the numbers just don't work. If you break or lose your phone a lot, then it would be worth it.

Customer service was great. I was pleased with the prompt help I received and pleasant my representative! I received my replacement phone fairly quick and was pleased with my device all around. I appreciate all the help you guys gave me! Thank you.

The service, and how they handle it was not pleasing. They had a tech come all the way from Kentucky to fix my phone, and then she couldn't fix it, so, I had to call back, but you could not provide me with my Note 5 which I loved, and gave me the Edge S7, which I am not pleased with.

Your customer service team was patient, understanding and caring. They also did what they said they were going to do and my phone bc was replaced promptly. You also gave me enough time to return my old phone. Thank you very much.

The service was quick and perfect. My son lost his phone and he was pretty bummed out. I called Asurion and I was assured that they could have it out next day. I wasn't banked on next day but sure enough we received replacement for lost phone next day. You guys helped the HERO image with my kids. ;-) Thanks again.

This is a fair and honest review... My phone was damaged and I was worried if I would get a replacement phone soon (family, work and life). I file a claim online (clear and easy to do) at 9pm the night it happen, they even show me the phone I was getting as a replacement, had it ship to my job (they recommend that). I received the package the next day at work around 10am! (That was fast!) Yes, the phone works well. At the end I'm glad I'm paying for this service and it is great service.

Without any hassle I was able to be up and running with a replacement smartphone to replace the one which was stolen (or someone just walked away with). By the time I got done changing passwords, I received the new phone and was able to go on as if nothing happened.

The service was fast and efficient. I really appreciate that they shipped the phone immediately, right the next day. The immediate replacement allowed me to have a working phone right away. I would recommend this service to my friends. Thank you.

The process of getting my defective device replaced was very easy and the process went very quickly. A simple phone call was all that was needed to start the process. The next day I received my return envelope and instructions for my new phone. I received my phone within 24 hours and I am very pleased with your company's efficiency. Thank you.

After having Verizon Wireless service for 14 years, and always having my phones insured, I have made 2 claims in all of that time. I don't like being told that I will get the phone when it becomes available. They did escalate, and resolve my problem, but only when I insisted on talking to someone higher. I should not have to argue, to file a claim.

Phone replacement was easy and stress free. I receive my replacement phone in a very timely manner. My phone came within 24 hours. It came with instructions and a replacement guarantee. However, I do feel that the one hundred dollar replacement fee is too much.

We're pleased with response time. However touch screen on replacement phone freezes sporadically and is frustrating. Went to Apple Store today and they indicated that this ball was in your court. We are living with this issue by turning replacement phone off and then on again for the touch screen to respond. Since this is my non-techno hubby's phone he is about to tear his hair out.

Outstanding service! Prompt shipping. Would recommend to a friend. The online claim portal was easy and fast. Got the phone overnight. There were no interruptions with my stuff because the claim resolved quickly. The replacement phone worked perfectly. Thanks again!

I am mainly upset because my screen was completely black and I had to go back and forth between Apple and Verizon to set my phone up. Because of this I have none of my original pictures or saved articles. Need to think about all the factors.

It took 3 tries to get this done. The first replacement the microphone didn't work - kind of important on a phone. Second replacement the screen display went dark the 2nd day so the phone couldn't be used. Insisted on a new phone which is now working. Don't you people check these phones before sending them? While I commend your quick replacement what good is it if the replacement doesn't work? A replacement I paid $150 for!

I wasn't reconnected in 24 hours. After getting 2 different replacement devices with missing backs, I was finally given a complete replacement with a back included. It was time consuming, and frustrating, because no one seemed to know that the phone had a back. The most frustrating part was that I had to tell your reps to look up the phone which they should've already known, or had a KB (knowledge base) with this information. Not only did I feel like I was speaking a different language, I also felt like I had to train your reps on the device they provide... Anywho, glad it's over! I would much rather lose a limb than to have to go through this experience with you guys again.

I'm was satisfied with the service I received. Representatives were helpful and friendly. However, I am currently experiencing an issue with my replacement phone. I believe I was sent a refurbished iPhone, and the earphone jack is caked with some sort of green/brown debris. Every time I try to use headphones with this device, it will cause the phone to frantically pause and skip my music. I have attempted to use several different pairs of headphones, but the same issue occurs. Please advise.

The phone sometimes overheats very quickly. Battery does not last very long at all. The lock button sticks sometimes and will not allow to lock then goes directly to shut down menu. The chargers are loose on it and do not stay secure. Phone freezes often.

I was disappointed that you had no phone in stock. I call after 7 days and you still had no phone. The good part you give me permissions to buy one and you would pay me back. I waited three weeks for my check. I thought that was a long time. I think the best way would of been for me to pick my phone up at Verizon store. Which you would of pay for it. I wouldn't of waited the 7 days for a phone and three weeks to pickup my check.

This was a very simple and easy process. We filled out everything online and then received the new device. It was easy to send the damaged device back in the return package. Will continue to insure all our devices. Would like lower deductibles.

The service provided was excellent. Phone replacement arrived just when I was told it would. The phone works great and I am happy. I would recommend this insurance to anyone that asked. The whole process was very easy. All it took was a phone call. Thank you.

The service provided was wonderful... I called and had all my questions answered. The amt of time it took to get my phone was awesome! I am very happy with the service I received. I will definitely recommend to family and friends!

I currently have 3 smart phones protected by Asurion and unfortunately I have had to replace each one due to accidental damage. Fortunately I have coverage by Asurion which has made it possible for me to get my phones replaced with the least amount of hassle and in record time. Thank you Asurion!

The first representative gave inaccurate information. The second was rude and didn't articulate what was needed resulting in being without a phone for almost 3 days. Be upfront with customers about affidavits and what is required to get a claim done.

Our daughter's phone quit working and it was very simple to replace the phone. Only issue we had was trying to get the website stuff to work on our cell phones. We had to go to the laptop to get it to work.

Our son's phone needed to be replaced because of water damage and the representative from Asurion was very helpful and they had a new phone out to us the next day. It came with very helpful instructions on what to do to change over to the new phone.

I am extremely disappointed with my experience with Asurion. I had to receive a replacement phone for my REPLACEMENT phone. Quality is not up to par and the fact that I paid $200 to have two weeks of on-going phone troubles was absolutely awful. I would not recommend this replacement method to anyone.

The sound may be a little off w/ the replacement phone, but otherwise it is in good working condition. We received the phone next day (as promised) which was GREAT! The claim process was very user-friendly and easy to complete online. The process took less than 10 minutes... I'd definitely recommend this service to anyone who is prone to experience phone damage.

The phone replacement process was very efficient. Eased the sting of losing my phone on a plane. The online form was easy to complete and reaching a representative on the phone was available if needed. This was my second experience with Asurion and I wouldn't hesitate to use them in the future.

Our son accidentally dropped his phone and damaged it. It took us just one call and the new phone was delivered in record time. All we had to do was return the broken phone, for which Asurion provided a pre-paid envelope. Thank you for such great service!

I reported my son's stolen iPhone to Verizon on a Monday. Tuesday morning I had the replacement delivered. Great service. Definitely very fast. This incident has proven to me that insurance is a necessity. While I always felt like it was a waste of money, it was a lifesaver!

Paid insurance for Iphone 6 for a bit more than a year and a half. It died. #1 replacement refurbished phone sent... It didn't work. Called and #2 replacement phone (refurbished) sent... It did not work. Called and #3 replacement phone (new) sent... We are happy!!! Could have just sent a new one to begin with!

I recently had a problem with my phone. One easy form on Asurion's website and I had a replacement phone the next day! Returning my old phone was almost as easy as they provided the box, packaging and postage. All I had to do was drop it off. I am impressed and pleased with the prompt service.

I filed a claim on 3/15/2017. I was told my phone was on back order, and most back orders ship within 3 to 7 days. I received the replacement phone on 3/29/17, twice as long as the Asurion rep had suggested. Immediately after powering on the replacement phone, the phone began to malfunction. I immediately called Asurion, went through troubleshooting exercise, and determined the phone was not operable. New claim started, and was once again told the phone was back ordered, and to expect a 3 to 7 day delivery time frame. The 2nd replacement phone did not arrive until 4/17/17, almost 3 weeks after filing the 2nd replacement for the faulty phone issued by Asurion. To top it off the 2nd replacement phone was the incorrect phone.

The replacement of my defective phone was hassle free, simple and FAST! Asurion kept me up and running without any interruption. Asurion's easy online replacement claim ability was not just convenient but very easy and user friendly. I wish all service companies were as dedicated to excellence as Asurion's is.

The phone came very quickly but my apps are constantly stopping while I'm using them. It is upsetting to have had no problems with my phone until I got this refurbished one. I will say that getting my claim done was easy and that was a relief.

Feel like you did a great job at getting the replacement phone to my son. Would have to say the only downside was you keep email and calling say he did not remove Find my phone and we had to call (3) times to tell you YES he did follow all of the instructions and turned off Find my phone prior to reshipping and he also set it back to factory standards to remove all his photo's etc. But other than that we were happy.

Deductible was more the worth of phone. After paying the monthly insurance for the phone plus the deductible, I could have bought seven phones. Needless to say, I have dropped the insurance. You did get me the new phone promptly and got me back in service right away.

Phone got accidentally knocked into bucket of oil and water. All functions worked but screens were difficult to see. Blurry. Went to Verizon and advised me to file claim with Asurion. Was handled professionally. Was not to happy about deductible based on 1st claim but understood.

My phone was broken and bent. I filed a claim and the online forms were available and quick. Asurion made the entire process simple and easy. After claim was files, the new phone arrived the next day. They sent shipping to return the old device. Flawless service. Thanks.

First it took 2 phones for our warranty claim. I called in, made the claim and was told you had new phones on the shelf and that I would get one. I got a used Samsung S7 with a scratched screen and a faulty charger that won't charge any device I have. I call in, talk to the next person and again I'm told there are new Samsung S7 on your shelf and I'll get one of them. I got another used phone and a bad charger. I believe I pay $10 a month per phone for warranty and then $150 when I make the claim. It shouldn't take 2 phones to get a decent one and if I'm being told I get a new one and used ones show up, it doesn't make me happy.

The device I received is terrible. I hate it. It turns off on its own and at time I can't get it to turn back on unless I do a hard reset. While I'm on the phone I hear beeping and loud noises that are repetitive. The service however was good. I had no issues with that.

The online service, replacement time is very good. But I am very disappointed of general service. I paid insurance mostly 4 years without any complaints and additional $100 when I ask for the stolen phone (S4) replacement. Altogether more than $350 and on the end I receive REFURBISHED phone. I understand that S4 not in production now but nobody didn't propose to upgrade for new model. It is not right and I am very upset. This is a reason why I stopped my insurance coverage. I can buy much better unlocked phone for $100 - $150.

Another user on my Verizon account damaged her phone and it was necessary to have it replaced. Thank goodness that I had insurance with Asurion. Every representative I spoke with was absolutely most helpful, courteous and extremely patient, answering every question clearly. I was most appreciative with the service provided.

I broke my phone on Saturday night and called Asurion on Sunday to file a claim. The process was easy and the customer service rep was very friendly. My replacement phone came in 2 days and I was able to switch everything over to my new phone fairly quickly. I had a little trouble getting my phone to make and receive calls and had to call my provider a few times to get it straighten out. But overall the whole process went smoothly.

It was very easy returning the phone. I had a delay due to our state travel and you were great waiting for the damaged product to be returned. Thank you so much! The customer service agent I spoke to was very understanding!

The phone we paid insurance for had to be replaced. We paid a $200 deductible, plus the insurance cost. The phone we received was rebuilt, doesn't hold a charge and is overall a very poor replacement. What are we paying for?

I was amazed how quickly my daughters new phone came. Everything was perfect. Very happy with everything!! Thank you so much for your hard work. Customer service was amazing and I was very happy to have insurance on our devices.

Easy to get a phone and quick. Communication was good back to me so I knew exactly what the status was. Great follow up. Loved the service I received as this was my son's phone and teenagers can be very impatient.

Customer service rep from 04/25. She had a tone in her voice. Maybe that's the way New Yorker's sound (impatience). I don't know. Other than that she helped us do what we had to do. The first person we contacted (about a month ago) was very professional with no tone at all. I really appreciate a patient person. It goes a long way these days.

I think the services provided by Asurion were professional, timely, responsive, and courteous. And my experience with Asurion with having my phone replaced twice was a positive experience. I am glad I have insurance through Asurion and would definitely recommend it to someone else.

Overall it was easy to get a replacement phone and send my old one back with a few issues. First, the charger that came with the new phone was not the fast charger this phone originally came with which was part of the reason I was replacing it. Second, the packaging was very basic and did not represent the product I was ordering. Last issue being this phone was really complicated to set up. My original device was turned on and sent through a script. This replacement device would not run the script properly thus sending me to the 1 (800) customer service line. 2 out of 5 stars.

I am still waiting for a callback from your team because my new phone won't link to my iCloud. Someone from Asurion called me about it, said they would look into it and call me back. That was over a week ago!!!! I still haven't heard back from anyone!!!

I had no trouble with my claim. I paid the fee and within a couple days had the new phone. It works just fine! I did have trouble activating the new phone because the instructions for activation were out of date, but I was able to take it to the Verizon store and have it activated there.

By paying insurance every month on the phone, I expected the phone to be replaced with a NEW phone, not someone else's problem phone or a used phone. Your company gave the assumption that I was getting a new phone. When I got the phone - "refurbished". Very disappointed.

The speed in which my husband received his replacement phones was fast. But needed a second phone because the first was broken when he received it. If someone could check in some way to make sure they work before they are shipped it would be better. Thank you!

Had to get another phone, the one sent to us in March the screen went blank. I called 3 times and got hung up on twice. Although the people I spoke with trying to be nice it sounded like a script that they were using then place me on hold then they would come back and place me on hold again and then hang up on me and call the phone that the screen was blank on. I'm sure they were doing this to make sure the phone was there and we were not lying. Just be honest, hanging up on people is BAD service and I'm very upset over this. I think I will see if Verizon carries another insurance. Bad customer service.

My replacement phone runs hot all the time. I don't like my phone running hot. It runs very slow as well. I can't stand my phone running so slow. I really wish I could upgrade my phone to the Samsung Galaxy s8. I would like to get me another number as well.

I usually do not purchase insurance through my carrier but did purchase it on this occasion to cover a new iPhone. The phone was lost and obtaining a replacement through Asurion could not have been easier. It turned out to be a good decision.

Top-Notch Service. Always a pleasure. No messing around with you all. Very accountable and swift professional service. ALWAYS. I don't like to damage or lose my device but you all are always there to service us. Will always use ASURION and Verizon. They go hand in hand!!

I was happy with how fast my new phone came and how easy it was to activate it. It was simple to return the damaged phone and came with clear instructions. No complaints here! Thank your for the reliable service and working with Verizon to solve the problem.

Asurion was excellent to deal with and phone replacement was a smooth transition. It was very easy to fill out forms for the replacement. Phone arrived on time and has been working well. I would definitely recommend them to family, Friends and Colleagues.

I was surprised by how quickly my replacement phone arrived. That part was really good. My only suggestion would be to tell people up front they would be sending in the broken phone. I didn't see that information as I was filing the claim.

I received a refurbished phone that doesn't work. I thought I would receive a NEW replacement phone. The phone camera has stopped working and there are power issues with the phone. Screen goes black often. I need a phone that works correctly.

Great service, easy to input the claim through the computer, your customer service people very prompt and to the point. I will recommend you to other people for their phone insurance. Thank you for all you do and hope to use your services again. Great job.

The service to replace the phone was fast and easy. That process is dialed in. The product itself is sub par. The replacement iPhone has lines down the screen and continuously freezes which requires me to lock/close the screen, hit the home button and type in my password again. I will be returning the replacement phone ASAP.

I have had to deal with the iPhone battery popping out the screen three times and I have had a great experience with Asurion as far as delivering and assisting with my phone issues! Delivery is always been a twenty-four turnaround. And as far as sending the broken phones they provide the prepaid package!

The process was easy to get a replacement phone. Place the order one evening in the phone was delivered the following day by noon. Did not realize the process was that quick. The process worked as advertised and I am very pleased. I would definitely recommend this service to friends and family.

The process to request and receive the new phone was easy and quick. Receiving a phone that the speaker phone does not work was not satisfying and that is why I had to give it a 3 star review. I had to go to a local phone store to request another new phone.

The process to get the replacement iPhone was fairly easy and not bad at all however the replacement iPhone was scratched and had a ding/dent on the side. I was not satisfied with the replacement phone at all and for the price I paid I could have just gone to the store and bought a new one. Oh and also the way the package was delivered was ridiculous because they left it on my gate where anyone could have got it, didn't honk or knock. I only knew it arrived because I got an email 30 minutes later. But thank you anyway.

The only thing that I was dissatisfied with was when I tried to contact whomever about what I was doing wrong with trying to get the old device disconnected from the icloud. Every time I called I could only leave a message and I asked that I be contacted on my office phone and I never was.

The person that assisted me with my claim was courteous, knowledgeable, and above all else helpful. I received the help I needed in a timely manner. In most instances working with someone that I need something from is challenging to say the least. In this case it was easy.

Recently my smartphone was stolen at a most inconvenient time. I wasn't sure that insurance would be worth it when I signed up for it. I was wrong. Asurion was fast and professional. I had my replacement phone within 2 days. Nice job, Asurion.

Easy to file a claim and quick turnaround. Filed my claim online and it only took a couple of days to receive my replacement phone. It was important to get my phone as quickly as possible as I had no other means of communication with my family and friends. Thanks.

Fairly quick. Did not like the 150 dollar deductible and don't like that no military discount for that but happy with new phone. The representing operator was very nice to talk to. My phone was dropped and the phone no longer turned on. Sad that lost pictures and music.

The phone was loose in the box along with a wall charger and cord. I was surprised it wasn't damaged during shipping. Just a receipt and NO other paperwork was included in the box. I had to call Verizon for help activating my phone and transferring data.

My Samsung Galaxy 6+ stopped charging so I initiated the replacement phone. Very easy to get through the order screens. New phone came within a day and complete instructions on how to move things between phone's package and the old phone. Pleased with the process. Hope I don't have to use again, but glad I had it rather than buy a new phone.

I got my phone fast and have had no problems with it and it was a very easy process. My one complaint is that I think the deductible is ridiculously high considering I pay for insurance every month. It's expensive to pay that much for a new phone when I pay every month for it.

Had to reorder my son a new cell phone, ordered on Friday was delivery the next day. The person from Fedex was great, had the phone to be deliver to the main office of the apartments. But since they were close he called me and asked me what apartment number the phone was to be deliver to but the best part he called when he got to the apartment.

Nothing to complain about. Replacement phone showed up quickly and works great. The new phone shipped out when they said it would and it arrived the next day as promised. I will continue to use Asurion in the future.

I have cancelled any further coverage on all mobile lines. You guys sent me 2 broken refurbished pieces of garbage. Had to send them both back. Then you said you might be able to get me a new one, but no guarantees. I am still waiting on my refund as I cancelled my claim and ended up purchasing an iPhone 7 for less!

I was extremely pleased with the customer service. They shipped my phone immediately. I received it the next day. I have no complaints at all. I am extremely pleased with every aspect of my phone replacement plan. I highly recommend Asurion to other customers.

Service was fast and reliable. But the refurbished phones were bad. I got two refurbished devices and both had major problems within 24 hours of use. But requesting a new device solved that problem. Other than the refurbished devices being incredibly fragile and very unreliable, I had no other issues.

I was a little nervous about submitting an insurance claim on my broken phone that had been dropped. I could not believe how fast and easy it was to receive my new phone. I processed the request online late on a Saturday night and the phone was delivered by 10:00 to my office Monday morning. That's great service.

I have been an Asurion customer for many years and have always been very satisfied. I've had more than 1 claim in the last year for my 5 devices and suddenly you are requiring me to get a notarized document to prove who I am in order to get my replacement device which delays replacement by days. This is unacceptable and if this happens one more time I'm canceling my service with Verizon/Asurion. I really like using your firm when my kids and I have issues with our devices, but the hassle factor for this new policy you have implemented means I will no longer do business with you if it happens again. Just an FYI. I have asked around and I know that I'm not the only customer you have that feels this way. Thanks.

They replaced my phone Galaxy S7 Edge very quickly! There was, unfortunately, one big problem... They did NOT have my basic color (grey) in stock, so they sent me a black phone, that was a bummer. Also, don't ask for a replacement on Saturday because Sunday is not included in the shipping days.

I was satisfied. There is only one thing that irritated me was the cost of the deductible. We have had insurance on the phone for years and this was the first claim ever made for the cost of the insurance. There shouldn't be a deductible

They did a job well done on replace my cell phone and try to take care of my problem as soon as possible. Appreciated. I'm going to recommend Asurion company to all my family and friends for a good job they did.

I am a Deputy District Attorney and I need the phone to work and the speaker phone doesn't work. Every time I put the speak phone on, the individual on the other side cannot hear me. Furthermore, on video chat, the speak phone does not work. My 2 year old son is out of state and I am unable to video chat him because the phone does not work properly. I am more than "dissatisfied." In addition, I purchased an expensive screen cover that will no longer be good if I get a new phone.

I have filed 2 claims and both the phones you sent me in March are not working properly. The refurbished phones do not work correctly and this is quite frustrating that yet again I have to contact you for replacements for these phones.

I got my new phone the next day, even though I reported it on a Sunday. Awesome. Had to pay 150.00 bucks. Not happy about that part. Verizon says the phone only has a trade in value of 75 bucks.

I have service with Sprint phone service. I bought a new phone late February 2016 and it suffered water damage on April 22 2017. I called Asurion who referred me to go to a local Sprint store to have a tech look at it which he verified the damage. Called Asurion from the Sprint store to get my replacement phone. The deductible is $200.00. I used all three of my credit cards and all were declined as well as my debit card. My banks verified I had the money in the accounts and could see where Asurion pushed three payments through in the amount of 0 dollars. So the problem is on the Asurion side, not mine. My wife and I called several times trying to speak to a supervisor and still got nowhere. Asurion denied the problem was on their side with the transactions. So, my wife used her credit cards which have several thousand dollars of credit available.

The phone arrived in the time period specified. My only thought is when you pay for the phone and insurance monthly on the phone, why would you not get a new phone? You have to still pay on top of all that to get another used phone.

My Kyocera Brigadier phone's micro USB cover wore out and broke off. Turns out my phone had been discontinued and couldn't be repaired. The phone was replaced with the newer Kyocera model. Phone was here in one day. I was happy with customer service.

The replacement was fast & easy. I dropped my phone on a concrete floor of our garage. My screen was cracked completely and part of it fell out and you could see inside the phone. I contacted you all, fill out a short form and within 36 hours I had my new phone.

Asurion did exactly what they said they were going to do. The only thing that was a hassle is that I had to fax my own information over. There should be a way where you can do everything from the retail store, other than that everything was good.

It was easy to fill out a claim and you were quick to ship me a new phone with all the instruction on how to switch everything over. Excellent experience. Would recommend everyone to have the insurance and use it when you have a mishap with your phone since we all do.

Phone lost. We got the new phone quick. Was great customer service. The new phone was easy to set up. The experience was quick and very helpful. My husband loves his new phone. We would recommend y'all to our friends. Thank you for the quick, courteous service.

Amazing service we can rely on. Not many questions asked, knew what to ask exactly, understood the customer and showed empathy. Wonderful service. I would love to recommend it to someone else for sure. And would love to continue this service for long time.

Your company did a great job getting my new phone to me in 2 days. I lost it on a Sunday and had the new one by Tuesday. I was not going to insure my phone, but I am so glad that the salesperson was persistent. There was no fuss, no arguments. Nice job.

Very Happy, received phone promptly, was an easier than I expected. Thank you. I will continue my insurance benefits with Verizon. Did have a problem hooking up with Verizon but I just called them and read the serial numbers etc... and they had me back up and working.

Phone came in super fast. My phone works great. I love it. Broke my phone by dropping it and it shattered then I got it replaced and I'm happy. My wife was not very happy with me breaking my phone so when it got shipped here it put her in a better mood.

Great service. Was disappointed that my phone broke and Asurion took care of my issue very fast. Received my replacement phone the next business day and didn't miss any important matters. I am very satisfied and would definitely recommend to the world of your service. LOVE IT.

The first phone didn't connect to the cellular network and then it would lose connection. Now this new phone will just go dark and then I can't use it until I turn it off and then it works fine. I'm too tired to go back to Verizon again to get another phone that won't work perfectly.

I had actually forgotten that I insured the phone until I looked at my account info when looking to replace a broken phone. I ordered on-line in 10 minutes and had the phone 24 hours later. Due to the easy set-up I had all data transferred and the phone up and going 10 minutes after that! I was not aware it would be a refurbished replacement phone, but it looks pristine and no issues so far.

Recently I had my phone stolen. Asurion was very helpful in getting the stolen phone switched off and a new one arrived two days later which was very fast as it was a weekend and we are in a remote location.

I called to make a claim on my LG G5. I received a refurbished one and the battery would not stay in. So I called and they had me send it back, only to receive another refurbished phone which froze, Verizon was unable to troubleshoot. So back on the phone with Asurion. They sent me a "new" phone this time and the wizard would not work. Wizard setup will not work.

Was relatively easy and quick getting the replacement phone, however the phone you sent me is obviously a refurbished phone and has many bugs. It randomly restarts multiple times a day in the middle of being used. Will not use Asurion again unless you can get this situation solved quickly and efficiently.

8 months ago I had my new IPhone 6s in my pocket on a 108 degree day here in good old sunny California. My pocket got really hot, so I removed my phone which got even hotter before it died for good. We called Asurion, whose helpful staff was very courteous. I was sent another phone within two days after paying a $200.00 deductible (which doesn't include our monthly fee). Set up takes a while and I always have issues. None of my ringtones ever transferred and I lose valuable info each time this happens. Ringer works some days, some days no ringer at all. (Yes, volume is on and all settings checked.)

So I had my Sony Xperia screen completely shatter in my pocket from standing up and needed to get a replacement. Went online so I wouldn't have to deal with an immigrant on the phone. Ended up telling to my claim couldn't be processed and I need to call. Phone call went alright, then they tell me I need to sign an affidavit and send a copy of my license. I'm in Hawaii so they were closed and didn't hear back. So I called and finally got it completed. Let it be know I just replaced my girlfriend's phone and it was fast and easy. My turn couldn't be like that.

I received my phone the next day but the replacement phone sucks. It shuts off all the time and it doesn't work properly. I'm not sure what to do about it because I don't want another refurbished phone. So I think we are JUST going to wait until it's time to upgrade my services. I pay every month for my phone insurance and I still had to pay more money to use it and we are not happy about that.

Do not trust this insurance for your phone. Asurion is practically a scam. And every phone service provider uses them. They sent me a certified pre-owned phone after my phone got stolen in February and paying the $200 deductible, without informing me that's what I would be receiving. The phone had trouble connecting to wifis and the home button stopped working about a week ago. I wrote the insurance and didn't get a reply. Last night the phone went black when it had a charge and hasn't turned on since. I am yet again losing content and photos because of this company.

I insured my phone(Samsung Galaxy J3) knowing in my line of work that the possibility of damage is always high. My phone's screen broke within the first week I had the phone. Since this was my first smartphone I thought I was going to have to pay a huge deductible to get it replaced. Asurion's deductible was affordable, and their service was lightning fast. I found it easy to fill out the claim form online as well.

I received a replacement phone because the switch that turned my iPhone from silent to loud was not switching anymore. The iPhone I received from you guys was not in the best condition either. I understand that they are refurbished but within the first week I noticed the battery life on the new phone did not last as long as my old phone. If I could have kept my old phone I would have if it had not been for the switch. I did not report it because I dropped it and chipped the corner of the phone so I figured I'd get charged another $200 for another replacement. Recently I have been having problems with the switch on the side again. I have to press down on it for it to switch as opposed to just switching it with no pressure. I feel like that switch is about to stop working completely the more I use it. But I have to put it on silent when I am at work and I have to have it on loud when I am at home or out and about.

The whole Asurion experience has been very positive. The customer service member I spoke with last week was professional and very willing in to help. I had trouble with shutting off the find my iPhone and needed to contact Apple for help when it did not shut off. The representative I worked with checked the situation and ensured me that I was all set.

I was very happy with your service. The customer service representative was very professional and polite. And very knowledgeable of his job. I was very impressed. I will recommend this company to my friends. Thank you for your prompt service.

When I had my phone stolen the insurance I had from Asurion was outstanding. They were extremely quick to respond and I got a newer version of my phone. Great customer service. They were responsive, caring, and super fast. I would recommend this service to any and all of my friends and family!

Great service on and off the phone. Handled my claim with great care and was very quick with sending out my phone. Spoke with customer service and will recommend this service to anybody esp. if they have service if they encounter another problem.

I have followed instructions and removed devices as the instructions stated more than once. I have received multiple phone calls stating I need to remove phones from account or face a $900 charge. After doing it for the third time tried calling the 800 number to make sure it worked. Was put on hold then disconnected it seemed. Not happy that it is taking this many steps or the lack of talking to someone to ensure it was removed. Extremely unhappy.

When I initially made my claim I had to wait for about a week, since my tablet was on backorder. But once I was notified, I called and I received my tablet the next day. GREAT. The return process was not so smooth, along with my tablet I received a return envelope, however it was not big enough for my tablet. I called right away and advised of the problem, they assured me that they would send me an envelope big enough for my tablet. In about a week I received another return envelope, unfortunately it was the phone size again. I called and I spoke to several people about the envelope. One of the reps, by the name of Shante advised me that I was suppose to return the tablet in the box that it came in and attach the mailing ticket on the box.

My son was robbed at gunpoint just before we left for vacation, taking his wallet and phone. Your customer service people were very effective in helping us get a replacement phone in a very short time period. I wish all insurance companies were as effective in providing the remedy for services paid for.

I could of not been happier with the lady I dealt with on the phone. She was professional, courteous, and extremely helpful. It was such an easy process and took no time to get a replacement phone. Outstanding customer service. I would recommend this insurance to anyone who buys a phone. Thank you for the experience.

I had a great experience filing the claim and quick shipping on a replacement phone. However, I applied for a lost phone and inserting a return package for my old phone was a bit confusing and I had concerns about not having a phone to send back. I'm not sure if packages all include a return shipment package by default but it was misleading as if they may have not realized I didn't have a phone to return. Other than this, I was very satisfied with my experience.

I have 2 children and have had many phones replaced through Asurion. Every experience I have had with your company has been exceptional. The website wasn't working properly the last time I filed a claim (broken phone), but just a phone call, and my claim was filed, and I have always received the replacement the next day, which I think is amazing. Even when I turned in the claim late in the afternoon. Keep up the good work.

First you sent a defective phone as a replacement. I use the phone for my business and was forced to wait 3 more days due to the weekend - the "customer service" people showed no remorse about the situation and offered no solutions on expediting due to your error. All they said was "WE CAN'T." Then your people continued to call and harass me about turning off the Find My iPhone feature - this was done before it was returned. I had to take more time out of my day to call, wait in queue because of unusually high call volume and speak to a human who eventually corrected the problem. Very dissatisfied from the very beginning and hope I will never need to use your services again.

My cellphone was damaged and I placed a claim via the internet. A new cellphone was mailed out to me on the day I placed the claim and I received the new cellphone the very next day. AMAZING. I had a marvelous experience with Asurion. I will continue to use Asurion and I will most definitely promote them.

Replacement cost +annual premium not justified. Conflict of information regarding glass repair or phone replacement between Verizon and Asurion. Asurion rep was not knowledgeable about repair of phone or if replacement was new or repaired. Information I received states glass can be replaced.

When I needed a replacement phone, the Asurion online process was easy to use and understand. I had another phone the next day and it arrives with clear instructions on what to do. Unfortunately, the replacement phone had an issue with the battery. When I contacted Asurion, they sent a second phone with no hassles. The customer service representative was very professional and helpful. I would recommend the service.

I'm giving 4 stars because to file the claim it was a little frustrating. Once the claim was approved got the device right away and it was easy to reactivate. The help from the customer support was a great help, they guide me step by step...

Thanks for the replacement of my iPad. My only issue was that my computer system spam kept delaying the delivery and receipt of email messages. Otherwise, it was a great process. The delivery was timely and I the returned product was received. Thanks.

I dropped my new phone and the left side cracked open, and it was inside a Mophie case!! I took it to a Verizon service center and was told that it could not be repaired and I had to call Asurion. I was very worried that I'd be bounced between Verizon and Asurion like the vendors often do. It turns out the entire process was very efficient and almost painless, with the exception that my last good backup was from a few months ago! Wish iTune would inform me when the backup was no good instead of having to find out only when a restore is required! Bottom line, I am very happy with Asurion's process and service! All agents I talked to were friendly and patient. Very pleasant experience indeed.

Lost my pixel XL and was freaking out. Fortunately had Asurion through Verizon. Although phone was on back order, did get my exact replacement phone quickly. Very painless process. Thanks Asurion for making my carelessness less painful! What we pay for the insurance and the deductible was well worth it.

I am still being charged for lost phone plus replacement phone. Not happy with that. Have not been to store to correct this. Assumed when submitted claim that it would be taken off my devices, and start being charged for just replacement phone.

The phone was in good condition and works very well. The charger it came with is hard to connect to the phone as if the charger doesn't belong to the phone. It still charges the phone. It just doesn't charge the phone fast like a fast adaptive charger would.

I'm very pleased with the timeliness of receiving phone. There were no problems and the phone seems to be working okay. It's different than my previous phone even though it's the same phone. I hope it's not a used phone.

Very professional customer service staff with the ability to think on their feet and not give a rehearsed response. They did what they said they would do when it was promised. Follow up emails were timely and concise. Very pleasant experience (replacement phone). Thank you.

Felt the deductible was a bit high when I have never had to use the insurance but replacement was easy and fast. Thank you for a smooth process. I will keep the insurance and hope to not have to but will use your company in the future if another replacement is needed.

I broke my phone by dropping it in the sidewalk. It was my second within a week. Asurion covered it, after asking for more personal info (which I understand). I'm thankful my monthly payment was useful. I never thought I'd have to use it. Thank you for your prompt response. I need my phone, always, and I was able to count on you.

Thank you for the quick response and for getting my replacement phone to me in less than 24 hours. I would recommend this service to my friends and family. I was able to get everything back up and running on my phone with no issues. It is very much appreciated!

I recently had to replace my cell phone from a freak accident. The service I received was fantastic and prompt. With my profession I have to have a phone at all times. The minimal down time I experienced was great. I will recommend you all to everyone I know. Thank you!

The process was simple and quick, which actually surprised me. I didn't like the amount of the the deductible, but it was certainly better than paying full price for a replacement. Overall, it was a good experience and I would recommend everyone have insurance on their phones!

Unfortunately my phone was damaged due to me dropping it and I had a protective case on it. That didn't help but that's another story. Anyway most of my life is done through my phone so being without it can be frustrating so Asurion processing my claim in a professional and timely manner was important to me and I appreciate that.

I don't know if it's really weak refurbished tablets that come back, but both have broken screens again. This is getting ridiculous. I will have to make 2 more claims and pay another $49 each to get poor replacements, again. I don't think I can continue doing this.

I damaged my phone, so I requested for a replacement. A new one arrived the next day and I was really grateful for a speedy service because I needed my phone for work. I was very happy with the service that was provided because it was fast. The representative was able to help me right away. The directions were easy to follow. I'm happy with my new phone. I will definitely recommend Asurion to my friends.

The process of getting my new phone was a nightmare. I took the day off of work and literally all day except for once to use the restroom was 15ft away from the door. I received an email stating that they tried to deliver my package but I was not home to sign. I called UPS first then Asurion with dissatisfaction and it seemed to go downhill from there. I spoke with a gentleman at UPS who wasn't interested at all in customer service then turned to the company who hired them (Asurion) who made it clear once it's out of their hands it's no longer their problem.

The only positive thing I have to say is that the replacement device they sent me was very quick to arrive and the instructions were easy to follow. However, I am extremely dissatisfied with the replacement device I was sent. I was under the impression that for $200 I would be sent a brand new device (NOT A REFURBISHED ONE). After using the refurbished device for 2 days, I noticed that the center home button was very loose and I could rock my finger back and forth on it. I also noticed that the battery life was awful-- worse than my original device that I turned in to Asurion (which also did not have a loose center button). The battery would drain to 60% after being fully charged only after about 20 minutes of use.

I would recommend Asurion to friends. They have helped me replace my phone and I feel like my life is much better now. I am able to communicate with my family and friends. I am able to operate my normal life again. Thanks again for the replacement.

I had to get a replacement device for my 64gb Rose Gold IPhone 6s Plus. The device I received works fine until I use the calling feature. Whenever I get a phone call or try to make one, the volume is so faint that I have a terrible time trying to hear the person on the other end. Even with the volume turned all the way up I can barely hear anything. The person on the other end has troubles hearing me as well. I usually just talk to people on speaker whenever I get a phone call. I would ask for a replacement but do not feel going through that process again. I understand that all replacement devices are just refurbished devices, but the screening process has got to get better to ensure people don't receive duds.

Filed report of lost phone and received a fast reply that a new one would be delivered to me the next day. I rec the new phone as stated. Very happy with the service. I don't know how it could have been any better.

After my device had been stolen, a replacement was sent out very quickly. However, when my device had been returned to me, I was told that I could send back the replacement device for the full $150 refund which I have yet to receive.

The customer service was expedient and very knowledgeable. I was very satisfied with the customer service. I will only have high reviews and strong favoritism toward your company. I hope I don't have any more damage or a loss, but am very assured with your company if that is the case.

It was a streamline process with representatives that listened and explained everything. In addition they were very personable. Fast delivery as promised and easy, concise instructions for returning the damaged phone. It was an overall good experience and I would recommend Asurion to my friends and family.

We got a replacement iPhone for my wife. The process for making the claim was simple and direct, and the replacement came the next day. The only glitch was a long and multi-email/phone call process to get the old device off the iCloud 'Find My Phone' capability. Your instructions were incomplete, and in one case wrong (identified URL did not exist). The whole process took over 2 weeks.

Very good service. Would only suggest an email when you receive the damaged phone we ship back to you so we know you got it and it's all good. Otherwise, all very professional. The phone we received as a replacement was brand new and worked like a charm.

First time I used Asurion to replace a damaged iPhone. Easy to use the online application for replacement. Great experience and received the replacement within one day! Definitely will always have this insurance on my cell phones. Thanks again for the great experience with Asurion.

I wasn't aware that I had to pay to receive a new phone so I was a little upset about that but it was fine since I needed a phone. I was hoping to get my old model but I ended up getting a new one so I need to go buy a new phone case raising the cost which again was fine. MY main issue is that when you sent me the phone you sent me the wrong sim card and I had to go to the Verizon over in Superstition Springs which was very tedious in addition to the fees I paid.

We had an Ellipsis 8 in tablet stolen and the replacement for it freezes up on us. And it took a while for the old tablet to reach you guys but other than that customer service was really good. We got everything all straightened out. It just took awhile. Not sure what we can do with this 8 inch. Need to talk to someone and find out what to do with it.

I feel like I had to jump through too many hoops to get this replacement. Considering I have 4 devices insured and pay a pretty penny for each, I don't think I should have had to do so much to get a replacement tablet. Otherwise just fine.

Fast service. The replacement phone was there within one day just as they said it would be. Also item was exactly what was expected. Easy representative to work with and very helpful. Transaction was handled quickly and professionally. Return shipment was easy to complete.

My first replacement was broken as well and when I called for ANOTHER replacement the rep was amazing! I believe his name was Frank. Thank you so much -- I use my phone for work so I was lost without it for TWO days.