Asurion Reviews

My phone's camera is slightly lower quality than before I replaced my phone. But they were punctual and effect with my ability to receive a new phone. I will probably contact my carrier again to get it fixed. Thanks for the support Asurion!

The replacement phone does not hold a charge like my original phone and the phone is super sensitive touch. Sometimes the phones just calls people at random and mute button randomly comes on. The customer service was good but the product sucks.

Since I got this phone, the battery dies extremely fast. At a full charge it's at 50% within an hour or so with minimal internet and phone usage. I take great care of this device having no scratches, cracks, or water damage. Very disappointment with this phone and would like a replacement.

I think if you have a phone for less than a month you should receive a BRAND NEW replacement phone instead of a refurbished one. You don't get a discount on the price of a new one, only now you are paying full price for a used one.

It's no secret I use you guys often, but the past three phones I've received from you have all had something wrong with them immediately upon receiving them. One can't connect to wifi, the other has a failing battery life, the last closed out of apps spontaneously.

I was very satisfied. I received my phone when I was supposed to. I has no trouble switching my phone over. I would recommend to my friends and family. Asurion did a very good job at getting my replacement phone to me.

I was pleased how quickly the Asurion tech came to my home to assess the damage on my iPhone 6. He determined that my phone screen was damaged beyond his ability to fix so he updated my status to cross ship brand new phone. FedEx delivered on time and activation was a breeze. Would recommend. Great job!

My phone was stolen but thanks to Asurion I received replacement within 24 hrs. Was just great!! Could ask for better service in taking care of your customers. It was nice getting half my life back so soon. Thanks, thanks, thanks Asurion!!

Fair but too expensive for coverage for an older model phone. Should charge for coverage for the model and date phone was bought. That sounds fair to the customer. And the customer is always right. Please consider for future warranty contracts.

I have had Asurion for years and they have never let me down. Unexpected things always happen and it is always good to know that one is always backed up by Asurion for whatever the situation. This insurance for mobile devices is worth having. Excellent service overall.

Smashed my phone screen and thought I had coverage. Looked on my bill and saw Asurion so I googled it. Within minutes I had a claim submitted and received my phone next business day. Very easy process. The phone I got had a black spot in the screen edge so I called to see about exchange process and the lady was very nice and helpful. Had the new phone next day. Can't beat that for service.

WORST customer service experience of my LIFE. So horrible I cancelled the insurance. I spoke to no less than 5 different customer service reps including one supervisor. I was told I didn't have insurance. I was told at one point that that was not even my phone number. I will tell EVERYONE how AWFUL my experience was. Then once I got my phone it took 3 calls to activate the device because you didn't even send the ESN number for Verizon to activate it. After 2 days, 5 phone calls and HOURS, YES HOURS of wasted time, I couldn't even get the phone activated because there was NO paperwork sent with the device. You SERIOUSLY need to train your people... and what's SAD IS THAT MY DAUGHTER WORKS FOR YOU. In my 25 years of customer service experience, I've never witnessed SUCH INCOMPETENCIES.

Damaged my Priv and they gave me a choice of a BB10 (4+ yrs old), or a Galaxy S7 which was refurbished. Between the $170 I spent on insurance and the $120 deductible I paid, I could have gotten the Galaxy for $200 on line. I thought the ins. would replace my phone with what I bought, i.e. the Priv. They said they don't make it anymore and I told them they do then she said they were out of stock. I asked for the supervisor who answered with, "May I help you?" Then I heard the dial tone. No one tried to call back. Will never use or recommend Asurion.

I am losing the pictures and also when I put new data in the phone for my contacts it sometimes keeps them and sometime it does not. I went back into Verizon and they told me that when the new phones came out that none of these phones work correctly. Well my old phone worked just fine until I lost it and turned the new one on. I am very disappointed that I did not know that this new phone that I paid 99.00 for will not work correctly I could have just purchased a new phone for 200.00 and had one that works. I paid insurance on a phone for several years and now am screwed for a phone.

I am very pleased with my Galaxy S6 replacement, it was fast, easy, and on time. Will definitely continue to use the insurance for all my future phone and tablet purchases. Thank you for being so fast easy and reliable. New charger block was included which was very convenient.

Everything that was said to be done was provided in a timely manner and much appreciated. My phone was replaced just when I needed it and I am very grateful your service! Thank you Asurion! Without the swift action that your company took to replace my phone I would not have one.

The experience went very smoothly. We received the new phone when promised. We were able to get it set up through Verizon with no problems. I have however received a couple of emails stating that the old phone needs to be returned. It was returned a couple of weeks ago and when I called this morning I was informed by your automated system that the phone had been received.

I dropped my phone and cracked the screen on my iPhone 6s. I had purchased the 2-year replacement warranty called "ExcellencePlus" through Costco. The plan states it covers "drops, spills & cracked screens". I filed an online claim. The system said it couldn't process the claim so I had to call in. I tried calling a number of times but was on hold upwards of 20 minutes. I didn't get through. I checked online a couple days later and it said the claim was in process. Nothing happened though.

After my new phone arrived, I decided to return it. I contacted your customer service rep and was instructed to return it in the envelope that it came with and I would be refunded the $200 deductible. After confirming its arrival back at Asurion, I contacted customer service, was told it was received in acceptable condition, and my refund was being processed. After waiting 2 billing cycles with no credit, I called again and was told I was no longer getting a refund.

The process was fine. The fact that I had to wait for about a week+ to get a replacement was frustrating. I understand that the Pixel is in short supply at retail and so here as well, but it doesn't feel right to be paying for 'insurance' that when needed isn't available to me. If the delay had been longer, I would have escalated it, but thankfully that didn't happen.

I received my replacement phone very quickly! I was very pleased. If ever in the situation again, I don't have to worry about any delay in getting my new phone. Customer service was also helpful in explaining what to expect and what my out of pocket expense was going to be.

Phone got drop in a lake and Asurion help me with a great customer service and sent me a replacement device in a prompt way so my needs will be fulfilled. I do appreciate very much this because I could keep my work going with my new device.

Very pleased. Had phone in one day. Impressive. What I liked was the detailed instructions and steps and the ease with which I could accomplish them. Very convenient to return old phone. Appreciate convenience. Experience would influence me to insure a phone in the future. Worth it.

My daughter lost her phone in Spain while studying this past semester. Asurion was remarkable in getting her phone to her in a reasonable time. I called on a Friday in a panic and the president called me back to help even though it was a weekend and they were closed.

Once it was clear I needed a new phone, Asurion accepted the claim without putting me through unnecessary hoops and quickly sent me a new phone that is working well. Returning my old phone was an easy process as well.

When I received the replacement phone, I started having the following issues with the phone. First, while I am on a phone call, the earpiece speaker gives me static sounds when I increase the volume. Second, after using the phone the screen gets warm when not in use.

My original phone was replaced due to water exposure and I did get a new one promptly from your company which was nice. The phone I got as replacement is full of issues. Won't hold a charge or even charge with the charger you sent me or others. It gets extremely hot just doing minor things like sending you this email. I have eliminated the apps and tried everything. Resigned to the fact you gave me a lemon. If I pay for a phone and a premium of insurance I expect to get quality back. Not someone else's broken phone that you "refurbish" to make tolerable only with the factory settings.

They claim that they provide replacement phones in 24hrs and it is not true. The duplication of information (inputting on the website and then repeating the information on the form), the confirmation of identity process is horrible and needs to be revamped. I submitted my phone claim on Thursday and did not get through the entire process until Monday of the following week. Every step takes review of at least 24-48 hrs, meanwhile I continued to cut my fingers on the screen of the phone because the screen shattered. I will be terminating my phone insurance with Asurion after more than 10 years as a customer.

Every month there is a payment for my phone to Asurion in the event that my phone is lost or damage. In order for me to replace my phone I have to pay them $200. At the time of the incident I didn't have $200. I had to wait 'til I had gathered the money to be able to replace my phone. Of course, when I call and give them the date I damaged my phone they were quick to respond in saying, I couldn't get a replacement because it was beyond the 60 days. Really? What's the point of paying for insurance if they can't insure you. I finally got a chance to explain why I took so long. The operator spoke with a supervisor and eventually was told that I would get my replacement. They took my card number for payment. Couple days went by and no phone.

It was a real hassle to get my replacement phone sent. In the past when I needed one it was much easier. And also the battery life on this phone is just as bad as the one it replaced. It would have been much better to just buy a new phone and have a better battery.

I lost my phone in the lake while fishing. Made a claim online when I got home that Friday evening. A new phone was send the NEXT DAY on a Saturday!!! Less than 24 hours after the claim was made. AWESOME service.

I would like to personally thank you for the prompt courteous service I received when my son's phone was stolen. Your coverage was one of my smarter decisions I've ever made. I would highly recommend your devices to all of my friends. Very worthwhile.

I was satisfied with the amount of time it took to complete my request for a replacement device from the initial request to the time it took to send replacement device. That's about all have to say. The turnaround was satisfactory.

This was a fast and accurate process. Verizon kept up their promise. I received a quality replacement phone. It was an easy process to follow. They tried to fix it over the phone first with remote service. Verified that it could not be easily fixed so sent me a replacement.

Trying to get a hold of someone is a huge pain. First I called and the entire time I was on hold they wanted me to use the website. Once I was tired of trying to use the phone I went to the website only to get halfway done and was forced to call back. When I got a hold of a rep I was informed I wasn't allowed to take care of the transaction because I wasn't on the list (Which I am, I set the business account up and pay the bill). Rather irritating.

The phone I received from Asurion did not work properly. It was returned to Verizon and replaced with another phone, which I was told by a manager was something that shouldn't have happened. I found the whole experience of paying $100 for the crapshoot of a repaired phone that may not work well, very disappointing. No one at Asurion was rude on the phone. I had no problems with Asurion's customer service. It's the process that was difficult.

My phone was lost. I gathered my insurance papers, went to the phone store and asked for and received assistance. Talked to Asurion representative and explained what happened. Had a replacement the next day. No worries. All was well. Thank you.

The Asurion experience was flawlessly simple and fast. The new phone arrived as promised and the return process for the broken phone was simple, also. This insurance has proven to be a great investment and I will continue to keep the insurance as long as I keep having a cell phone.

The service to report the phone and getting it was fantastic, but my phone absolutely does not work. It continually freezes, screen goes blank - I can tell this is not a new phone which is very frustrating. I would welcome any help as I have updated the software, done a restart per the customer service, and nothing is working.

I lost my iPad and called to make a claim. The representative that I got was able to handle my claim efficiently, she was very friendly and knowledgeable, and I received my iPad the very next day. I would highly recommend this service to my friends and family.

My husband's phone cracked (to pieces). I went online and completed the replacement forms. He received his phone 2 days later. He had his new phone up and going by the next morning. He was very satisfied with the experience. Thank you.

I misplaced my old phone and didn't get it sent back. I know where it is and it is in the return envelope that was sent to me. Can I still send it in and get money back on it? Thank you for your quick response. It's great to know that I can get a replacement phone overnight.

If I could I would not give Asurion any stars. They are deceitful, unprofessional and negligent. I recently contacted Asurion for a replacement iPhone. The original phone we received began to malfunction and the screen was not working properly. Asurion replaced my original iPhone along with my $112 deductible. The iPhone we received seemed to be refurbished and we discovered this when the screen began to lift and cut the ear of my Significant Other and children, then the screen began to malfunction again. I was not sure if I would be able to send the phone back since this was a replacement phone and was not sure Asurion would accept the phone. For safety reasons, we had the screen changed but the phone still was not working properly. I then decided to contact Asurion and see what I could do.

The claim was handled poorly. I was told that I didn't have insurance multiple times. However, I escalated and someone else said they could see it. My claim wasn't processed timely. I had to call in 5 times and escalate to the office of the CEO. They kept saying employees of Verizon are handled differently. I was told my supervisor would have to call to verify insurance was on my personal line, which he doesn't have access to. Just wrong information time and time again. Very disappointed. I'll be cancelling my coverage. The replacement phone is not in good condition.

Experience/service was good. Product was not. The iPhone 6plus does not work properly. Apps will not open, screen changes on its own, unable to make calls, text and does not respond to touch. A white bar appears on top of screen. Reboot does not improve product.

Replacement phone process went very smooth! Each person I spoke with from Asurion was very helpful and pleasant. It arrived when promised. We were able to get phone connected and we were connected in no time. I have Asurion protection on other phones on my plan also.

Excellent Service. The representative at Verizon was very helpful. She quickly helped me complete the transaction necessary to order a replacement phone. When it arrived, we took it back to her and she helped me get it all set up. She did a fabulous job. I would highly recommend her to anyone for receiving assistance.

Asurion replaced the broken iPhone in a very timely manner, they were very easy to work with. A postage paid envelope was included so we did not even have to pay for postage to return the broken phone. I will continue to carry their coverage on our cell phones.

Outstanding customer support! Thank you! Replacement was received in one day. Although the replacement iPhone didn't work, another iPhone was provided in one day. Lots of quick action by Asurion. I never accepted insurance on devices before... because of Asurion I will keep the policy active.

The replacement qualification form was fair, brief and straightforward. Following that, I promptly received my replacement iPhone6 within 24 hours and immediately returned my damaged phone. The replacement iPhone6 worked perfectly and actually outperformed the one I returned. I am thoroughly satisfied with the Asurion insurance coverage that I have used on all three phones for many years in my Verizon account. I plan to continue using Asurion always.

Extremely fast and convenient easy to use. I will recommend this service to a friend. THANK You! I broke my phone on a weekend and was very surprised to find out that I could file a claim online on the weekend.

My son left his phone in the locker room. When he is back from his game it was gone. I called Asurion. My son had another phone delivery at the house on the next day. Very efficient. All done online!

Not as easy as advertised. The process was not smooth. The person on the phone was interrogating me like I was not telling the truth. I am not sure your service is worth it. Plus the "lost my iPhone" portion was tough to do when the phone is BROKEN!!

My Insurance claim was handled quickly and accurately. I was happy with the speed of delivery of the phone. Overall, the experience was easy and quick. The negative is the cost after paying for insurance. I would recommend Asurion to anyone. Thanks for your help.

I'm still waiting for a phone to replace mine. And if I heard correctly, you are replacing my note 5 with a note 7, which blows up... So once I get my phone and see what kind it is you send me we can revisit this.

The process was easy and simple enough when I had to replace my phone. However one of the main features I use is the camera and the replacement one is awful. I can take a picture but it's blurry and not focused. I haven't called to see my options but my camera was such great quality and now it's not.

Your service was fast, courteous and I really appreciate how smoothly the process went. My son lost his phone and was heading to college in Los Angeles. He needed a phone right away. I contacted Asurion and a new phone was delivered the next day in Los Angeles! Great service---keep up the good work!

Fast Service, but, phone that was replaced didn't seem new, had a small scratch on the glass. I sent my old phone in the same day and weeks later was called by a recorded message and said I would be charged for the phone if I didn't return it. No way to speak to a live person.

I had a broken phone, filed a claim and had no problems. Got my phone quickly with no problems and they did a great job! I have Asurion coverage for all of my devices. Have used them in the past before with no problems then either.

It was so simple to go online. Enter your information and the new phone arrived the next day. It comes with an easy envelope for the return that you can drop in your mailbox. The speed is great because you have no downtime. Excellent job and only wish it didn't cost so much.

My husband was out of town and lost his phone. That night I filed my claim and paid my deductible about 9:30 pm. The next morning, I walked into my office at work at 10:15 am and his replacement phone was sitting in my office chair. That's fast.

I needed a replacement for my new iPhone, which was found shattered on the ground. I went to my carrier's store, where I was advised that Asurion would replace the phone after an insurance claim was submitted. I went home that night and submitted the insurance claim online. It was quick and simple, and Asurion sent my replacement phone within less than 24 hours. The process for returning my damaged phone was simple as well. Asurion provides an envelope for the customer to send the damaged phone back to them. I was completely happy with my experience with Asurion.

After spending the $199 deductible for my iPhone, I started to think back when my deductible was only $50 and what I find a little difficult to digest is that when you buy a cell phone it is new from the factory, but when you have it replaced it is a refurbished phone. I have had crashing issues, stalling issues and after all the updates and calling Verizon for some technical support the iPhone is still sluggish and sticky. I would try to get another iPhone, but after all the trouble one has to go through to reinstall everything and update stuff, weighing the time it takes to do everything necessary to get the replacement phone to whatever 'normal' level is for you and have it not be a value added experience, is depressing to say the least.

The whole process of Asurion making sure I had a replacement iPad was nothing less than perfect. I have Asurion on all my devices. I have never had a problem with Asurion. I would recommend Asurion to anybody. If you don't have Asurion you are at a loss. Thanks Asurion.

My iPad was replaced within 48 hours of being lost. Got new iPad downloaded from the Cloud. Only lost handful of pictures. I am extremely pleased with rapid response and quality of service. Thank you very much. Will recommend your insurance anytime. It was wonderful to do business with such a dependable company. Thank you for the great service. I will recommend your company.

First, it's frustrating that I pay $10 a month for insurance, then pay $200 for a replacement phone, just to get a refurbished phone. Might as well just pay full price for a new one. It's the same difference at the end. Second, my replacement phone came with defects. When I make calls, the people on the other side cannot hear me — only when I have my phone on speaker phone. In other words, when I am in public I cannot have a private conversation without everyone hearing my entire conversation because I have to have it on speaker phone at all times.

Fast service, no questions on the replacement. I am so thankful that we had warranty on this phone. Even though the phone was in a life proof the can still be damaged. Lesson learned, I highly encourage people to use a screen protector anytime they have a phone unless their case covers the front.

Having the insurance was a lifesaver. I got a new phone within 24 hours and saved my vacation from being ruined. It was a very quick and easy transaction. Everyone was very helpful through the process. Without the insurance the cost of a replacement phone would have been too much.

Very good, very surprise by the level of customer service. Sure glad I had insurance. The first replacement phone had problems and they took care of the issue and replaced the phone with no problems and I had my phone the next day.

My phone's power button got jammed in. Could not turn it on or off. It would just keep trying till the battery died. Filed a claim and paid about $200 only to find out they did not have a Pixel XL available. (Would be 3 to 6 week wait.) As I use my phone for work and needed it ASAP I had to get the Pixel... a lot smaller. Not happy!

I was amazed at such speedy service. After filing a claim on a Thursday evening, I received the replacement the next day. Everything was quick and easy. Never thought filing an insurance claim would be so quick. Thank you for replacing the phone.

The replacement phone came already on and overheating. It overheats every time I charge it or use it over a few minutes. It overheated so bad the screen messed up and it burns my face. I feel I was overcharged because of the quality of product I received.

I didn't realize that the insurance that we carried for our iPhones from AT&T was going to provide a refurbished phone. I got my phone today and it locked up when trying to identify the wifi in our home. I got in my car and went to the AT&T store for them to unlock and set up my phone. Got it loaded and went back home. By the time I got back it was HOT. So HOT that I can't hold it. Googled and turned off location services which helped to cool it down. Meanwhile the battery isn't holding a charge. Awesome. Have called and am having yet another phone sent. I hate Asurion and do not recommend at all.

I have mixed feelings about my experience with Asurion. It was easy to file the claim and the phone was to me in less than 24 hours which would have given them 5 stars. However the phone they sent me was defective and the screen would not work. So another 24 hours later I was on my second phone. I am thankful that they will replace if broken but sending out a broken phone is not acceptable. They also do not have a plan in place if the 2nd phone or 3rd or 4th phones are defective. Which is discouraging because, if it happened, I do not want to be without a phone for that long or have to buy a new one knowing I won't get a usable phone. Overall I am happy with the speed of getting the phone but concerned to use the insurance and still not having a working phone.

After filing my report on the website, I was told that I needed to call the representative to confirm information. So I called, and was told I will receive a phone call in 24 hours to confirm information. No call for 2 days so I called back and was told the same information. Why was my shipping/order put on hold? Never received an explanation and I needed my new phone quickly.

Great service provided. Never had issues dealing with Asurion. They get your phone to you quickly and even provide warranty, their customer service reps are very respectful and courteous and now they can even find you a location to have your screen replaced for half the cost.

Horrible customer service. Trying to get a fraudulent charge removed for 2 months now. Spoke with both Asurion and Sprint Corporate. Neither company communicates with the other or knows what the other is doing. Keep getting notices about a past due amount for the fraud charge.

After washing my phone I got online to set the ball rolling. I had some complications but after about a day got things finished and was getting my new phone in a couple of days... Got the phone and got it up and working. Guess I got the old phone sent off correctly. Thank you.

I was pleased to receive my phone quickly. There were no issues setting up or moving files. That was the good. Phone was in good condition came complete with battery, SIM and charger - again Good. However, I don't know if it is the battery or the phone... but I have to charge it twice per day. I am not operating anything more or differently than I did with my previous phone. In that matter I am very disappointed. Within minutes of starting it up, the battery level drops to 90%... by the end of the day. Note: no WIFI being used and there is no "searching for signal". It is down to less than 30%. In that I am very very disappointed in that I will have to shell out $50 for a new battery. :(

Excellent, quick service by professional staff. So pleasant and caring. So easy to work with and all in all I have been very pleased with your service. I would recommend this service to anyone. I have been with Asurion for several years and plan to stay!

I had no difficulties at all getting through the process of phone replacement. I had dropped it and shattered the face on a weekend and had my new phone by Tuesday of the following week. Very fast and efficient. I usually am very suspect of these types of processes but this worked as described.

Service was great. Lost my phone had a new one the next morning by 8:30. Great customer service. Thanks for the prompt service. I would definitely recommend Asurion to family and friends and anyone who has a cell phone. Keep up the good work???

We lost/stolen my daughter's phone, however it took very long to get phone replaced. Very unsatisfied with the way we were treated. Took very long to get the replacement phone. Service have gotten worse. Do not have any choice otherwise choose other insurer. Would not recommend Asurion.

I forgot her name, but she was perfection. I sent in a comment card, in the real mail, that's how great she was. Look into it. A real pro. If you actually record all convos, spend 3 minutes listening to ours. Service standard has been set.

They rendered great service to me. The representative was completely professional and cordial with taking my request for a new phone. I would highly recommend this services to anyone. This is a good service to have and good people to work with.

I was contacted immediately, and got specific instructions about the process (Replacement for shattered iPhone screen under warranty). I was provided with a new phone and materials for return of the damaged phone. There were informative and updated emails sent to me along the way. It was very easy and seamless.

Excellent & timely. Would definitely recommend to other people. This is the second phone that has been stolen. The first time it was taken care of efficiently also. We are trying to put a stop to it. We feel it is someone we know as we're very careful how we handle the phone.

Just before going out of town, I accidentally broke my phone. The quick turnaround time allowed me to go on my trip with a replacement phone. I didn't want to have to use my insurance, but was really glad I had it.

Damaged phone. Asurion provided amazingly fast and helpful service. We had a replacement phone in less than 24 hours. Thank you so much. We are highly satisfied customers!! We have had a similar great experience every time we have had to contact you. Everything about the process is so clear and convenient.

My iPhone was damaged by water. The replacement process and claims process were seamless and prompt. I'm happy with the result. Although the cost of insurance seems high, it would have been considerably more expensive to replace without the insurance.

Customer service was very courteous, my device was replaced in a very short time. Although I found that very satisfying, the new replacement, however, has been glitching on me everyday. My other phone never gave me any problems and now I have problems with this phone everyday.

I had purchased a new phone from Verizon and on the same day when I went in to pay the claim I called Verizon 30 minutes later to cancel the claim. They never cancelled and did not refund my $49 deductible. They had an incorrect address on file and sent a replacement phone that was never received. They claim they sent another one, yet that one was not received. The customer service people I encountered for two weeks ensured my check was in the mail. Finally, when I reached a manager she explained that the claim was denied and that they will send another phone because they could see the address was incorrect. So now I'm out almost 50$ and don't have any replacement phone. Lies, all lies! Shame on you Asurion. #rippedoff

I received excellent customer service. I needed a replacement phone because I cracked my screen. I had insurance, so I called Asurion and with no problem at all. I was sent a replacement phone the next day. Fast and efficient service.

Fast, efficient, no problems. I had all information available about when product was lost. Model and serial number. They looked up information, explained procedure and it happened just as I was told. Thank you, thank you, thank you.

The most amazing part of my claim is I filed my claim about 4:00pm and received my phone the following day. I also like that you included the return label so I could return my damaged phone without any problem.

I tripped on a dock line and tumbled into the water. My Verizon Droid phone died by drowning in salt water. I notified Asurion the next day and two days later I had a replacement phone. Everyone was very professional and prompt in supporting the replacement of my phone.

My phone was damaged during a storm and I made a claim. I received a call from Asurion and my replacement device was immediately mailed to me. I received it the very next day without incident and was back online in no time. Thanks!

This new phone is horrible, will not hold a charge and service is very slow. Takes forever to download apps and my emails. Very unhappy. Paid 200$ for a pile of crap. Should of called sooner. Not happy, not happy, not happy. Phone sucks.

I dropped my phone in morning. I called right away. I received the phone the next day! No problems. Fast and easy. I have nothing more to say but all went very well. Unfortunately with 6 people in the family, we have used this insurance a few times. I know what to expect at this point.

I highly recommend this service. I stupidly broke my phone while hiking when I was on vacation in California. I had a wedding to go to and your team was able to send me a new phone in less than 24 hours. Well worth the money. Thank you again!

Called in the problem at 7:00 p.m. in the evening. I received a new phone in the mail the next day. You can't beat that service. I was astounded and pleasantly surprised. I would recommend the service to anyone who has a mobile phone.

I received my replacement phone within 24 hours of request. I am appreciative of this service and glad I paid to have coverage for my phone services. Thank you and I will continue to pay for this service for both my phones.

You were very fast to replace my phone. My only upsetting thing was that there is no way to get all my old pictures and videos off my phone. You can make awesome phones, now find a way to retrieve ALL the important information back when the screen is broke. Thank you for all you did. My sister in law passed away the day I broke my phone and there was important picture memories of hers and I that was not retrieved from old phone. That was very upsetting to me. Thank you for your help.

I was happy when I got in touch with Asurion. However it took a few steps to actually reach the company. I have my phone through Verizon and it when I contacted them they routed me to Asurion. Also going through the steps to talk to an actual person was a pain.

I was happy overall with my experience. I was confused because the instructions said to place the damaged phone in the envelope or something along those lines. However, it came with a fold up slotted sleeve protection type of plastic and cardboard. I used the sleeve it came with and mailed it, but I was not sure if that was what Asurion wanted exactly. Other than that the replacement was a bit pricey at $150.00. I am almost due for an upgrade, and I was thinking it would be $100.00 from past experience. I am very happy with how fast and smooth the process went though. Thank You.

Very pleased. My 12 year old son broke his phone and within 24 hours, we had his replacement phone that was delivered to my office. The online process was easy and quick. Fast and easy service. I would recommend using Asurion to anyone.

Customer service was awesome, great help. I received my phone quickly. The claim was easy to file and very simple website to get around. I appreciate the fast response and the quick process. I was very pleased with the claim and the promptness. Thank you!!

Repair person did a good job. The person at your office that I talked to was also expected excellent. There was a problem with the repair and it was taken care of quick. I'm happy with your company and your service.

I've had several phones replaced throughout the years and each time the service has been awesome!!! Prompt service and fast deliveries. I would definitely recommend this to anyone. I've never had a problem with any of the replacement phones. And if the cellphone is not in stock the comparable replacement Is always satisfying!! Thanks!!

One of our phones the screen cracked and then the screen turned black. I was able to go online and tell you what happened to the phone. It was an easy process to fill out all the questions online. After that was done we received an email saying that our claim was filed and then we received a new phone the next day.

Had to get a second replacement phone as the first phone had screen issues as well as software issues. But the person that helped me on the phone with my 2nd replacement was top notch. The 2nd replacement phone has worked well thus far, has "locked up" a few times which is annoying, my old phone never did that, and had to have reset, has scratches on the case, but it's covered by my phone case, so not a huge deal.

I ruined my iPhone and because I had insurance was able to quickly receive a replacement phone from Asurion. The experience of requesting and receiving a replacement phone and sending my broken one in was easy and convenient. My replacement phone I'm not crazy about. I didn't realize I wasn't going to receive a brand new phone. The refurbished one has some backlighting scars.

The service was very prompt after I visited a Verizon store. I received a brochure telling me how to go online to my original phone missing. So I received the replacement phone and paid the $200.00 deductible. After receiving that phone within a few days I mailed the newest back and chose to have my original reactivated. I received notification that you received the phone back. How long should it take to process the refund of $200.00.

Upon request for a replacement phone I processed my loss online and received the phone immediately. I am very satisfied with the service besides giving Asurion a 5 star AND saying I was very satisfied with the time took from the initial contact to receipt of product.

I lost my phone around 4 o'clock on a Monday. Made a claim around 6. Less than 24 hours later had a replacement. I was extremely impressed with the service. I was surprised with how quick they got me back in service.

I am very unhappy with the phone you sent me. The camera is messed up, every time I take a picture there are different colored lines. I can't use the camera unless it's a front facing picture. The reason I got a phone from you was because my other phone camera was shattered but that camera works way better than the one you sent me.

After making contact with the representative, can't remember the pleasant young lady's name. I received my replacement phone the following afternoon! Overall experience was customer service all the way. This is the third time I've had to use Asurion, well worth the extra insurance!

I sent my HP Notebook f387wm (Touch) (ENERGY STAR) to Asurion for screen repair and they sent it back with a regular screen, but mine was a touchscreen. I sent it back in for correction and when I got it back I noticed that on start up there was a battery failure notice that wasn't there before I sent it in for repair the 1st time. After start up finished I noticed my battery wasn't charging and I got suspicious. I took the battery off and checked it out, only to find that it was the wrong battery for my laptop. After searching the internet and finding a manual for my laptop model # I am 100% certain that the battery I currently have is NOT the original one that came with the laptop. The battery clearly states that it has a power output of 10.95Vdc, 2670mAh. The laptop input is 19.5Vdc. (I rest my case.)

I was very happy with the replacement. It was an easy setup and work great. It came fast and I had no problems. The jetpack works great and does everything the other one did. The directions were great and showed me all that I needed to know.

The people at Asurion replaced my LG10 with a Samsung 5. There are several newer phones that it could have been replaced with. I'm still being charged from Verizon for a $700.00 phone when the Samsung phone can be bought now for under $200.00. I feel taken advantage of.

My experience with your service/company was excellent. The only issue that I had was this: I had a Samsung Galaxy Note 5 in gold. When I went to order the replacement using your online service, it told me that that phone had been discontinued, so I had no other option except the Galaxy 7 Edge, which I did not want. However, when I called to speak with a representative, I was informed that there were other Notes, just in a different color. I would recommend that you offer the same phone, but available in other color options, as a replacement on your website.

The rep that helped me was very friendly and informative. They shipped out the replacement phone quickly. I was irritated at the copay for the phone replacement. After paying $11 a month for the insurance, you'd think it would be less.

Received my new iPhone 7 in a timely manner. Was able to use it right away. Every now and then I would have technical difficulty with it. I have to take it into the nearest Verizon store. Overall, I enjoy my new phone.

I was able to receive my phone quick. The customer service was awesome. My phone was damaged at the beach while on vacation. Since I have an iPhone, in order to replace it, it cost $199. I was taken aback, but I still was able to get my phone immediately. The turn around time is awesome.

Customer service was very pleasant and helpful. The first refurbished Note 5 phone shipped, did not work and had to be returned. There were no more available. To compensate they were able to ship a similar new Razor phone but it did not have some of the features I liked on my previous phone. I think they did their best to accommodate my needs.

Thank you for your help and assistance. I am happy to have a telephone. On this new telephone, there is a skeleton cast of contacts that I remember years ago. I was told by Verizon that all of my contacts were gone. Also, do you trace lost or stolen phones. I had valuable info on the lost telephone. Anyway, thank you!!!

I dropped my phone in the toilet and replacement came very quickly, less than two days and I had filed my claim on a Sunday. I am very satisfied with my experience and would gladly recommend to a friend. Although I do find the replacement price to be a bit high, I realize a few dishonest people ruined it for everyone else and other than that I am satisfied.

I had a wonderful experience with Asurion, their service was great! They exceeded my expectations. I would definitely recommend them. My phone arrived sooner than expected, and they gave me very good instructions on how to return my damaged phone.

I called and process seemed to be a little over working with 2 emails and 2 phone calls made. My phone was not in stock. After a few days around 5 days I had to wait, and then I even forgot about the claim once I saw the phone come in. The great part is that I got a upgraded model and that was awesome!

Helped replace overheating cellphone that wasn't staying charged. At first it was frustrating but once speaking to a manager and reviewing account everything was good. We received our replacement right away and was able to hook up and access immediately.

My iPhone 7 plus screen was cracked and received another brand new phone. Very fast response and easy to return old phone. I am glad I had replacement coverage through Verizon. I would recommend this for anyone that has a very expensive smart phone.

This experience was great. The claims process was simple and straightforward and the delivery was timely and as described. The activation process had a little hiccup but that was due to network connectivity and was easily resolved by calling my carrier. Definitely would use this service again.

The Apple iPhone was shipped in the allotted amount of time. The deductible wasn't bad. That's the good part. The phone replace phone is horrible. Most of the time it has no service and will only work when on wifi. I was going to take the phone back to Verizon.

Asurion was helpful in explaining the process of reporting and return of my damaged iPhone. I decided to hand-deliver it to their office in Smyrna. They would not accept it when I arrived. They stated that it had to be returned by mail in the provided return packet that had been sent to me by Asurion. I thought that it was a little silly since I brought it to the address that it was to be mailed to. However, I complied. Other than the above statement, I was pleased with Asurion.

Transaction was done in a timely manner. No hassle return. Went online and followed the incident report and within 48 hrs I had my replacement phone, went down to the local store and had them help me get the phone back up and running. Asurion made this replacement easy.

Husband left phone on top of truck. Drove off and it fell on road. Called Asurion. Got new phone next day! Great service. Very pleased with service. Called number. Told them what was happen. They asked no questions. It was automated & got phone in record time.

Excellent job, quick services, job well done, pleased. The associate who worked with me was very nice and warm and diplomatic. The time frame to which claim vs phone receive was awesome, great response and follow through and a job well done. Thank you so much for the best service you offered to me.

We had lost one of our phones and we put the claim in and had a phone the next day. Fast and very efficient service. I would definitely recommend to anybody what a great service we received. I would like to thank you all very much for the service that was given to us.

Replace phone sent to me has a bad microphone. The follow up email reminded me I need to file for a new one. I've since started using an old iPhone not used by my family. I'm not sure if I was sent a brand new phone or a refurbished one. Either way I have had 2 of 3 Galaxy S5 phone with bad mics so I’ll assume it’s the model and not Asurion.

Replaced iPhone 6s. I was very satisfied how quickly I received my phone and the customer service was wonderful! However, I received a phone that malfunctions and freezes up very often. It's so much hassle to go through the process all over again! :(

Please have someone call me or my wife ** as the replacement phone we received from you does not work properly. It locks up and also self types letters or numbers user did not. We have also contacted Verizon, our provider and had assistance with Tech services but they found updates nor rebooting helps and feels it is a defective phone.

I contacted you regarding my son's phone that was stolen while he was in Spain. The process to have the phone replaced was hassle free and for that I am appreciative. HOWEVER... we originally made arrangements through you to ship the phone to my son who is studying abroad in Switzerland. But then found someone going that could deliver it. You NEVER indicated that we needed to speak to our provider or suggest there was anything that needed to be done. As a result, our son has a phone and that is useless as it had to be activated in the US in order for it to have service via our provider, Verizon. There was no way for us to know that phone had to be activated. This has left our son in an unsafe situation and that he has over 2 1/2 months with a phone that is inoperable. Except for when he is on wifi. VERY DISAPPOINTING SERVICE.

I was shocked and disappointed with the amount of the "deductible" for replacing my Samsung Note 4 after it became damaged. I had an occasion to use this insurance a few years ago and was subject to a $50 deductible. This time the "deductible" was $149 for a "refurbished" phone. After paying $10 per month for this insurance for over 2 years, I would have been better off saving my money and buying a new phone myself.

My first replacement phone was defective (could only hear if on speaker phone). The replacement was a hassle to get including multiple phone calls to Asurion to people that couldn't help (told me everything from must call from different phone to call different number even though they gave me the one I called). Finally got replacement and it doesn't work well either (dies at 20% battery randomly, ringer for phone and vibrate defective). Such a terrible experience.

The phone that I ordered arrived very quickly but I wish it came with a piece to take off the sd card with. It was very difficult to switch the old sd card from my old phone because there was no tool small enough to fit in there.

Your staff was quick to add. Promptly got the telephone to where he was even though it was not in our town. I think you received their tone and two days after I had staff very cordial and very polite on the phone making sure that I got everything I needed. Thank you for your service.

The service was amazing and easy! The whole process was easy and done well. The return process was great as well. The only thing that could have made it better would be to have a tool pre-installed to help migrate the phone information from the old phone to the new one. It's not your job to do that so I don't hold it against you, but it would be a great addition to the already great service.

It took me about 3 to 4 weeks to get a replacement. There was always something wrong with the claim form. No one really tried to assist me, until the last person I spoke to, but at the end of it all, I was satisfied with the end result.

I had a good experience with ordering a replacement. My phone came the next day. I haven't had any problems out of it as of yet. The service was great!!! I will use this service again if my phone ever gets lost, stolen, or broken again. Thanks again???

My son called about his broke phone about 6 pm one night and he had the replacement the next morning. I'm not even sure how it was possible, but that's how it happened. I would absolutely recommend this service and give it 5 stars hands-down...

I cracked my screen and bent my phone and I needed a new phone because of it. Asurion was fantastic and really helped as quickly and efficiently as I could have wished. It was very easy to talk to the Asurion employees when I had a question about my broken phone. They were great and very helpful!

The service was fast. I received a new phone quickly. My only problem is that my original phone was no longer available. Didn't new phone required additional cost for new accessories. Also replacement phone is way too big. The replacement phone is more difficult to carry. Replacement policy should include more than only one option.

It took 3 phones to finally have a phone that worked. So not only do I pay monthly for this insurance I also had to pay $150. I was totally inconvenienced to have to transfer all data 3x! And to not have a fully functional phone for over two weeks.

Easy process to get a new phone sent to you. Took about 17 hrs from when I submitted my claim and the new phone arrived. Easy ready to go envelope to send back. New phone has worked great with no problems. Definitely recommend this because regardless what happens to your phone they replace it for your down payment. Overall 5 stars.

I could not be more pleased with the quality and professionalism that the Asurion team recently showed me. They were so conscientious and understanding about my concerns. They are truly worth every dollar I have paid them over many years to insure my valuable electronics. Thank you, Asurion. You are the best and your excellent service and responsiveness is beyond compare.

My daughters phone was stolen at her work and Asurion was very helpful. Asurion was very quick to respond. Very fast replacement. We are very pleased with our transaction. We will definitely be keeping the insurance. Would do business with them again. Thanks.

IPad fell out of vehicle and was ran over pretty bad and wasn't sure if Asurion would cover it. So I called customer service and asked questions and they took care of me no questions asked. They definitely took care of me in my time of need. Thanks Asurion.

My replacement had to be replaced, & now the 2 replacement is having the same problem. Really sad to spend money to fix a problem and still have more problems. I thought that my phone problems were over and now this phone screen is not responding properly.

I dropped my phone in the toilet, and it was the first time I ever had to replace a phone with an insurance claim. Asurion made it extremely easy and stress-free. All I did was pay my fee, which was really cheap even though I had a brand-new, really expensive phone! It was in my mail the next day -- as promised, and extremely easy to set back up. They let me keep my SIM card, and provided packaging to send my old phone back without having to pay for stamping. It was so, so easy. I hope I don't ever drop my phone back in the toilet, but if I do, I'll make sure to come to Asurion.

Cell phone replacement: Overall good experience... Had an issue in the beginning with verifying coverage on the date of the damage, so had to resubmit my claim. But they were very quick with processing the claim once I got them the info they needed.

My phone was stolen and while I was able to protect it from being invaded, I was lost without it. Thankfully, I wasn't without it for long. Asurion got a new phone to me overnight! While transferring all that data isn't easy, getting a new phone was. What a relief!

You did good. Got the phone out quickly. I was able to be back in service. Great job. Thank you very much. Small adjustments since the original phone was obsolete. Able to get service from my local on usage.

The phone arrived in the mail the next day like they said it would. It was easy getting things set up, but shortly after receiving it the phone freezes up a lot. So my son has to turn the phone off several times a day to restart it.

Rep, was very helpful and very timely on getting replacement to me. Service was over my expectation taking information and making me feel important. Service response to standing on their duty to have you back to being whole as quickly as possible was outstanding.

Submitted a claim and devices. The first phone not functioning properly. Same thing with the second one. Third one worked. If I have $150 deductible I should get a phone that works the first time. Sounds like your QA people are being trained well enough. Get it together.

This is the second time I had to make a claim, and it's the second time I was amazed with the ease of the process. Both times had a new phone the next day---Thank You! I would recommend this insurance to anyone who is currently not insured. Keep up the good work.

I have had a very bad experience dealing with replacing my stolen phone. The 1st phone replacement came quickly but the person on the other end of the line could not hear me speak. The 2nd phone, the Bluetooth didn't work.

Phone came quickly. Disappointed that the phone was not in the best shape. Replacement phone had dirt in the charge port and was slightly scratched. Would have liked to received a phone in good shape after spending 150 bucks. The phone did work properly other than the used quality.

My issue with Asurion has nothing to do with customer service but only with the phones they provide as a replacement. When you pay $30/month for insurance and a deductible of $199, you should not get a refurbished phone but a brand new phone. I had to go through 3 refurbished phones which all arrived defective before they sent me a new phone. It was an aggravating experience as each time I had to get the newly arrived phone up and running only to find a major problem.

My husband's phone got to the point where he no longer could make or receive calls and we sat down and made a phone call to get a new phone. The folks made it very easy and he got his phone in less than two days!!!

I set up service to replaced my cracked screen and they said they would be out the next day between certain hours to repair my phone. They charged my card and never showed up, they never even gave me a call. I had to call into them an hour after the latest time they said they would be there. They told me at that point that my work was too far away from my home address to do the repairs (10 miles). So I tried to set up for the next day and they said I had to fill out a affidavit and send it back to them. So I did and waited 24 hour for them to respond and say that it was good.

4 out of the 5 people I spoke with had no idea what they were talking about and were rude. I will never use this service again and will tell others to do the same. Please train your customer service reps to be knowledgeable about the insurance and to not just tell me to go online to solve my problem.

There is a difference between a new cell phone and a replacement. When I answer a call I see a blank screen and have to hit the on/off toggle to see who is calling. Also, a number of my contacts did not transfer over. I will reconsider insuring my next new phone.

I had dropped my phone. It was easy to replace. This is the 3rd time I've damaged a phone. The claim was easy to submit and it was sent in 2 business days. No problems whatsoever. It was very easy to file a claim.

Over the last couple of years with 8 cell phones on my account, I have always been very satisfied with Asurion. I have only had one issue that required me to speak with someone in person and the issue was resolved within minutes. Got them to straighten out the "Find My iPhone". Thank you!

Once through the pre-recorded selections, the customer service provided very professional, rapid service in the replacement of my damaged phone. The phone came in as reported date of arrival. Once the phone was fully charged the new phone was married to my account and after verifying the settings, email, contacts and pictures the new phone was ready for use. After verifying the old phone was 100% wiped and no data was remaining I placed the phone in the mail for return to Asurion.

Both my wife and I had both phones go between 30 days and we were never without a phone for more a day or 2. Definitely best money ever spent and I would recommend to anyone to make sure they have insurance. It's been a hassle free experience since I joined Asurion.

I went into Verizon on a Monday and ordered a replacement insurance phone. The phone is supposed to be delivered overnight to be received the next day. For some reason the Asurion representative told me not to give my Building and Apt. number, so the delivery would go to my main office. The phone never came. I had to reorder it on Wed. On Thursday, they sent the wrong phone. I then received an LG V20, which they convinced me to take, which is better, and then phone didn't come until Monday. The phone does not work. I refused the charges for this phone. It drops calls, and the screenshot never works. This experience has been a true nightmare.

The service was great but, I haven't had this phone a full month and I started having problems yesterday. My volume button doesn't work now and the screenshot function stopped working. I'm sending it back. The help and the employees are great but this particular refurbished phone is not holding up. I'm not really that happy.

I have to say that the amount of time I have been trying to get my money refunded is totally ridiculous!!! MY first call to was on April 3rd, in which I told the rep that we did not have to have the phone screen fixed because it was not broken rather the screen protector was and would like a refund. Was told no problem and I would receive it 3-five business days. So, I called back the following week and was told that the refund not go in until the 7th and it will take up to ten days. Again I wait, call back on the 25th and now told that it was never finalized and that they put it through, and another 3 days. I wait until after the weekend to see.

My claimed was first denied then later accepted. I later find out the phone I have is not available and I will wait up to 7 days to maybe get replacement. No other phone or solution offered. I cannot wait 7 days. I am required to have a phone for my employment. I will never ever do business with this company again. Insurance without a solution is not insurance. Just a waste of money.

No hassle about filing claim! Got replacement device the next day! No out of pocket fee other than the deductible which was very reasonable. Returning was little to nothing with return package slip included and you could call and have UPS pick package up. The process was easy and will refer family and friends.

We were out of town on vacation when my husband broke his phone. We had one delivered at our vacation address the next day. Service was great!!! All the people we worked with on this transaction were very helpful and courteous. We were very glad to have this insurance.

I'm very satisfied with the customers services with Asurion insurance company. They act very fast in getting the problem solve and I got the phone within 24 hours. They didn't give me problems or ask questions. They are very helpful in getting what it need to be done. I give them a 5 stars.

I've used Asurion multiple times, and normally it is very smooth with no problems. This time however I made a mistake, I put an old phone of mine in the envelope and accidentally sent it instead of the one that was damaged. I called MULTIPLE times, and was told there was nothing that can be done until finally getting somebody that told me to call back a few days later and maybe they can catch it and send it back to me, which was an easy way for them to get off the phone. I understand that I sent the incorrect phone, but it couldn't be so difficult to just send it back to me and let me send the correct one back. I even offered to pay shipping, was told no and hung up on over and over, was put on hold for 45 minutes one time so they wouldn't have to talk to me. Very unhappy. Would love some assistance with this. Call or email me if somebody wants to help **.

1st replacement didn't work - they sent another right away. Noticed that our second replacement phone is refurbished - I thought we were suppose to get a NEW phone. 2nd replacement works fine though. Also don't like having to give my credit card number. Even though we were not charged I had to give the card number before they would send the replacement.

This transaction was as smooth as it could possibly be in such a tough time. Expedited shipping got my replacement phone here in one business day. Perfect timing as I would have been lost without a phone for much longer! I recommend everyone get insurance on their phone.

Original iPhone got damaged so I filed a claim with Asurion. Paid my $100 deductible to get a replacement "refurbished" phone only to have the microphone go out on the phone less than 70 days later. They don't care though because they only will cover the replacement phone for 60 days. Now they say I have to file a new claim, pay a $100 deductible again, plus then they will then drop me from the insurance. This is fraud if you ask me. They are cheating people. I feel like there is some law being broken here. They have all the power and we just have to take it... Not right!!

I had to submit a claim for a replacement phone as my original was having issues. I was upset that you all sent me 3 refurbished phone that I had to return, all with the same issues. The touchscreen on each of them did not respond correctly to commands given. Having to take the time to call back and submit another claim was a pain however Asurion was accommodating each time. I finally asked for a new phone, not a refurbished... Asurion accommodated and now we are happy with a perfect working phone. Just thought it was strange that each refurbished phone I received presented the same problem, so I wanted to submit a review so perhaps this can be looked into. Enjoying our new working phone. Thanks!

It delivered in less than 24 hours so that was awesome. I did notice that the headphone jack was crushed or something but seems to be working fine. Not exactly sure. Other than that it got here quick so no complaints. Thanks for being around so I didn't have to pay for a whole new iPhone 6S.

I was very pleased with the timing and delivery of my replacement order. I can't thank you enough for sending my phone the next day. My son's phone was damaged and you understood that I needed the phone the next day since we were heading out of town.

The phones were replaced in a timely manner. The credit for the 2nd charge took too long. But in the end the transactions were handled accordingly. Although the replacement cost is a bit pricey, this would be a part of your service that should be reviewed and tweaked.

Asurion customer service has blown me away. The replacement phone we received had issues with a black spot on side of screen within 3 days of using. I didn't call it in right away due to lack of time then the spot started to grow bigger and touch screen use was compromised. I called in and they had a replacement on the way. Very happy with your service!

We were on vacation out of the country and the phone got damaged. They went up and beyond so we could have a good vacation and not worry about the phone. It was waiting for us when we got home. Thanks to all that helped.

Replaced my daughter's phone that quit working. The process was easy and quick. The form is self explanatory and easy to fill out. The turnaround time was fast. Even provided tracking. Will always use Asurion as my insurance for my phones! Thank you for the services you provide.

The process of getting the phone replaced was simple and straightforward as I have done it before. The problem is the phone itself. The product had scratches on the screen when I received it and the GPS does not work correctly. The phone cannot find itself the web browser and everything, internet or data related is excessively slow and every app or device or tool that is related to or uses your location does not function assuming due to the lack of GPS communication therefore I am very dissatisfied with my replacement device.

My old phone had been stolen and when I got my "new" phone from Asurion I couldn't activate it. When I called Asurion the customer service rep didn't know what to do. So I called Verizon and they helped me get it going. The Asurion rep was "clueless" and not helpful at all. I expected better service but was disappointed.

The service was great but the expense was higher Than expected. $149 copay was a little excessive in my opinion considering my new device is a lower cost item than the device lost. Note 5 replaced with S7. It is my understanding that the S7 is a newer model so the replacement was acceptable.

This company was quick to help me replace my stolen phone. The day it got stolen they made me feel better by helping quick. It made the experience of replacing my phone easy. Thank you. Great customer service when I called.

We were very please with how quickly and easy it was to have the insured phone replaced. We did not know we could have submitted the claim online and went into our Verizon store. The specialist, Sammy **, was very helpful in getting our claim submitted. We had our replacement within a couple of days. I would recommend Asurion to anyone who asked if the insurance is a worthwhile investment.