Asurion Reviews

This is the 2nd time I have filed a claim and I have had defective phones shipped out. The 1st time, I ended up getting 3 replacements, and now this time I need to call Verizon and get a replacement for this one. The phone keeps restarting for no reason. We have done factory resets and there are no apps on the phone.

Not satisfied with replacement. It gets very hot, keeps dropping calls & the keyboard keeps sticking when I type. I sometimes have to touch multiple times before the key I am touching actually registers. I've been meaning to call. Just been so busy. I need to return this device. Please advise next step.

Lost phone replacement was very prompt (overnight) and user information was understandable. I could not reinstate all my information on my - but that was not related to Asurion's or Verizon's service- just letting the average user know what to expect. I went to a Verizon store to get everything set up and download all of my stored information. They were very helpful and I was amazed at what was recovered - even my text messages and notes! Within two days it was like I never lost my phone.

The staff was knowledgeable and helpful. The phone was delivered quickly and the envelope was easy to use to send back. I will use your service again. Happy, happy happy. Great experience.

The attention to client very professional, they listened and were very polite in helping you to resolve your problem. Everything went smoothly. I am happy with the service provided and the respond to my problem. Everything was easy to understand and I easy directions to follow.

My phone was recently stolen and was replaced immediately after I paid my part. Good service! The only delay was that I had to come up with an unexpected cost. But it was worth doing. I have to have my primary device. The local store helpful as well. They advised me on how to lock out the other device by suspending the service.

The process online was relatively easy. I was impressed with the ability to have my replacement phone shipped to my location the next day, where I was on vacation. Especially, since it was rather late in the evening when I placed my order. Definitely worth the price of the insurance for the convenience.

This Google Pixel is the first phone in 20 years that I've ever needed to file an insurance claim for. That's because I didn't take my usual measures to ensure that I am properly strong, cleaning, and caring for my phone. I took off my case to clean my phone and dropped my phone face down. The screen cracked, but it was still usable. I filed a claim and the device was on backorder. Asurion communicated with me everyday (using their automatic system) to let me know the status of my backordered phone. Once I was notified that my phone was back in stock (about 3 weeks later), I had my replacement device sent to my workplace and was up and running in less than 48 hours. There was little to no downtime in service.

Easy to file a claim. Sent overnight. Set up was easy and user friendly. Return process was simple. Submitted claims before and everything has been smooth and easy. Did it online this time instead of calling. That was a very user friendly site. Just would be one logged in, your phone specs would also be available.

The phone arrived very quickly. Within 5 days it started rebooting constantly. I called and explained, Asurion said another (New) not refurbished phone would take awhile? Had already been 12 days. When I called again I was offered a new Google Pixel, I was anxious to get back on track, had been using old 3G phone. Again very fast service. Happy to have Asurion. Getting use to different phone now.

Lost my phone. When I followed Find my phone the app took me right to my phone. In the middle of a highway run over several times by a car. I was thrilled I had purchased insurance. Asurion sent me a new phone the next day. Very Happy!!!

Very easy process, very fast and positive response and replacement with no trouble at all. In fact, the replacement phone arrived by FedEx within about *15 hours* of initiating the process, and on a Saturday AM. Phone model was not exactly the same, and color options were limited, but it was a several year old model, and there was a reasonable color option with at least the same specs, so that was ok.

I'm so pleased with the service I got from Asurion. Everything was very easy and quick. No questions asked and all of the directions were very clear and easy to follow. I will continue use Asurion and would highly recommend them to anyone looking for an insurance provider.

Nothing but good to say from start to receiving my device. Asurion kept it 100% real and in a timely manner. That's why I protect all my devices with Asurion. Courteous, prompt service personnel and the shipping was 24 hours from broken device to new device in hand.

I really was upset about my phone being cracked. The nice lady at Asurion took care of all my problems. I'm so happy. I'm really glad to know that we still have caring people around! Thanks for everything. I recommend to any who have smartphones to use this company.

I am Very pleased with the customer service that I received and the speed of the replacement of my device. Your employees were courteous and kind. I was very stressed and they put me at ease. It seemed like no time and my device was delivered. Thank you!

Mail in old iPhone received replacement and put in my old SIM card back online. Thanks! My deductible was $150 to receive new phone. It should have been free. I am paying monthly fees for 2 devices iPad and iPhone. This was my only real concern in regards to the replacement.

Asurion met all my expectations. I received my new device in a timely manner. From there, my local Verizon store help get my iPhone replacement set up. And then all I had to do was put the damaged one in the return envelope Asurion provided. Very easy to do.

Getting my replacement phone was fast and easy--much easier than expected. The only problem I had was with my phone company (Verizon), not Asurion. They weren't very helpful when I asked what I needed to do to completely reactivate my new phone.

The first phone I was given shut off every several hours despite being charged and was difficult to turn back on. The second replacement phone has a battery life of 1.5 hours. Overall, the quality of the replacement phones was poor.

Had to request a second phone due to first one that was sent was defective too. Customer service was able to pull up my claim and I had a new phone the very next day. The deductible is a little high but it beats having to purchase a brand new phone and still have to pay for the defective one. Customer service was great.

It was a pleasure doing business with Asurion. The service and instructions sent with the new phone were excellent. I had no problem getting the new phone up and running. I received the new phone promptly. I would definitely recommend Asurion to any of my friends or family.

I have not been impressed with my refurbished iPhone 6. My phone has a hum when making calls and receiving calls. When on conversations I am often told that I sound like I am muffled bad. People that I am speaking to can hear the humming sound as well.

Excellent customer service to satisfy customer need and concern. I initially didn't had a good device but was later asked for return and then was sent a new device with increased storage capacity. Customer service was very good and was highly satisfied how they took care of customer.

I could not be more impressed. After my old phone broke I thought I would have to settle for a refurbished model, but nope!! Before 24 hours after the phone broke, my brand new phone was sitting on the steps outside.

The people I worked with were great. The phone came promptly. My only concern is that the replacement phone didn't work that well. It wasn't physically broken or anything but the phone constantly dropped calls when my original phone never did. The reception/antenna didn't seem to work as well. You could tell it was refurbished. Hence minus 2 stars.

I have had to use Asurion several times over the years for business as well as personal phones and have always been pleased with the service. No complaints here. The new phone was shipped overnight. No need to wait in line at the store. Very simple to use the website.

I dropped my phone and cracked the screen. When I called to make a claim my phone was no longer available so they upgraded me for free to the newer model. The replacement arrived very quickly (a day or two at most) and the return of my damaged device was super easy. Would definitely recommend.

I filed a claim to replace my damaged S7 Edge and was told I had to submit a affidavit and that my claim could not be process so I had to pay to get this form printed out, complete it and pay to get it and my lD scanned in order to upload to you. The entire process was a hassle and if I had a choice to use a different service I would but unfortunately you are the company Verizon uses. I rate your services a 0 stars but 1 is the Minimum I can give.

For a week, I continued to have problems with the system that Asurion has. It was not telling me the information I needed in order to complete my claim. When asked to speak to a supervisor kindly and using "please," I was instead hung up on multiple times. I was very disappointed with the little amount of help I had received. It wasn't until I went back into the Verizon store that a Verizon representative called Asurion in order to get a replacement phone. It was very frustrating, representatives were not helpful and rude.

The replacement itself was very quick and painless. However the first replacement I received I could not hear the other person during phone calls or voice mail unless on speaker. Troubleshooting did not help. Sent back iPhone. On second replacement phone battery drains very quickly. I am a little skeptical about the quality of the refurbished phones that are sent out.

If I could give them zero, then I would. It better off you report your device lost than damage. In the process of return your device and post office lost your device, they still hold you responsible for the device and charge you for unreturned device. Their policy is cover damage/lost/stolen, but in case post office lost your device, they won't cover that part. I always have problem with them in some other way. They just trying to charge whatever they can. So through with them. SquareTrade insurance is a lot better with their service.

Well, when I got this replacement phone I was under the impression that it would actually work. The phone takes about 10 hours to charge completely, not mention the phone gets insanely hot if I do anything while it's charge. The phone's speaker worked for about a week then suddenly it just stopped working, I can hear the person on the other end but they can't hear me. Audio doesn't work when I take videos, all you hear is a buzzing sound. I have sent a couple emails and got no response. I deserve a NEW phone that actually works for more than a week.

I was at first frustrated that they sent me a cellphone envelope for the tablet to be returned. Once we established what needed to be done to correct the problem, I was properly instructed on how to return the tablet and did so the next day. The rep was very helpful and the issue was resolved in a professional manner.

After having insurance (see paying for) for 3 years I had to file two claims in within the span of two months. Once I dropped my phone and cracked the screen the next time I dropped it in water. They put a hold on my claim, EVEN after telling them I was in an on-call medical profession and COULD NOT be without my phone. The hold further delayed getting the appt. I need to get it fixed. So now, I have a hold, for no reason, then I have to wait to get the appt. which I'm sure will take a few days and then I'll have my phone fixed, after paying the deductible... AND if you file more than 2 claims a year they cancel your policy!!! Save your money and time, don't pay for this service.

My replacement device came in a timely manner. Calling and opening a claim was easy. I did have to go to the Verizon store to get help activating my replacement device as it came with the wrong kind of sim card but otherwise it was a good experience. Satisfied with service.

No matter who I talked with the person was very helpful and suggest the best and quickest way to handle the change of phones. And, even though Asurion paid for the postage, because I did not keep the phone, I also got my co-pay returned. Thank you for the great service.

The associates were kind and spoke English, which is a problem these days. And I had a replacement within 48 hours. Amazing service. Asurion has assisted my family and my husband's business for years without fail. I would suggest the company to anyone.

I received a replacement phone that was worse than my broken one. I had to get ANOTHER replacement and it didn't work either. It hung up on on calls after 34 seconds. This was very frustrating. I finally wound up buying out the remaining payments and purchasing a different phone to replace it. Basically, insurance didn't help me at all. I would NOT ever recommend your company.

Representative was professional and courteous. I received my duplicate phone within days. Very satisfied. However the Verizon staff at the store was incompetent and could not retrieve photos or contacts off of the damaged phone, a Co-worker did that for me. All they want to do is sell you a new phone. Verizon staff is high pressure and condescending.

Because we had all of the paperwork re: the insurance we had taken when purchasing the phone, there was no question about replacement. Everyone involved was most helpful and professional. The new phone arrived in short order. The directions about sending the damaged phone were clear, and it was helpful that packaging for the return was included in the packaged new phone. We are grateful for the insurance and would recommend to anyone that they pay the small charge to avoid a much larger cost of having to buy a replacement at full cost. Thanks to all.

Last month my apartment was broken into and many of my belongings were stolen including my Galaxy 7. I contacted Asurion and explained the situation and paid my deductible for the replacement of my phone and received my new phone the very next morning. Your response was amazing and I am very pleased with your service. Thank you again.

Excellent service, received phone in 24 hours, very smooth process. Return of damaged phone was an easy process. Wished the deductible was lower when returning a phone versus losing a phone. Persons who lose a phone should pay a larger deductible.

I ordered my phone late in the evening and it was delivered the very next morning. I experienced great customer service. All of my paperwork was processed in a timely manner and everyone that I spoke with was very helpful. The process to replace my phone was very painless. I would highly recommend this company.

I'll be honest, I have always been amazing with my phones. I took a vacation with my family and my niece knocked my phone out of my hand. Luckily, I added Asurion just to know that I can have some peace of mind on my trip. Sure enough, they came to the rescue. A simple quick process online and they overnighted me a brand new phone. The most amazing experience I ever dealt with when it comes to any type of insurance company.

I had a great experience. No problems with the service and I have recommended you TO MY family and friends. Some have switched to Verizon. They ENJOY their new service & coverage that your company provides & SO do I very much.

I received the phone quickly. However it came with a sim card that did not work. It took over a week to get one that did. I do not understand why a phone would be sent with a sim card that does not work...

Still think deductible is a little bit high. I could have gone on Amazon but didn't. I have had Asurion for years and used them before. No matter what phone it is the deductible seems too high. Overall though I am very pleased with everything.

I got it and it works like it's brand new! It hasn't glitched or turned off randomly. The camera is perfect. I did lose all my contacts which was a little upsetting but I can live with asking for more numbers. It gives me a good reason to tell people I can't contact them because I don't have their number anymore!

I have had 2 different ones covered in this insurance & my understanding on the first one was that I was going to get part of the money back on the deductible if it was going to be able to be repairable. That was the S5 phone I do believe. But the replaced one is doing great.

Got my replacement phone the next day with zero issues, and no questions asked. I expected a longer wait but it was the very next available day. Very impressed! I had only signed up a bit before the phone got damaged and still got a replacement. No problem.

A short time ago my girlfriend lost her phone in an Uber car. Despite our repeated attempts to contact the driver we could not get a reply. I was frustrated and worried that I would have to buy a new phone when I had just bought this one less than 6 months ago. But one call to Asurion and the problem was fixed. All that was required was a minimal payment. I was pleased with the whole process.

They provided me a cell phone in less than 24 hours. The customer service unlike any other of its kind. They made sure I received the right product. They're the best at what they do. I don't mind keeping Asurion around. I'm pleasured to have them as cell phone insurance.

I had a Google Pixel XL but I was told I would have to wait 2 weeks for that phone. The only phone that I could take as a substitute was the S7 Edge and I do not like this phone. I want the Google Pixel XL or Samsung S8. I'm dissatisfied and need someone to do something about it.

New phone was shipped next day. Arrived 2 days later. Did not ask for overnight shipping. Was not in that much of a hurry. Arrived intact, well-packed for shipping. Was different color but was more than ok with me. Don't have that many colors. Would've liked RED. But not offered.

It was very stressful worrying that I would be charged $500 if my find my iPhone was not turned off, especially because my parents set it up and it took me hours for them to respond and remember the password. My phone was also delivered without being signed for. It was just dropped off on my porch, anyone could've taken it. Other than that everything was ok.

I dropped my cell phone and shattered the screen. I could not read the screen or answer the phone. I called Asurion and they shipped me a new phone within 24 hours so I was back up and running in no time. Thanks. Great job.

After I damaged my cell phone, I contacted Asurion about the insurance and after paying the $150.00 deductible, my replacement phone was shipped to my home the next day no questions asked. After this excellent service, I would definitely recommend Asurion insurance.

Original phone broke, due to insurance sent a refurbished one that was also not working. Then they said they would send new phone. New phone on back order took 21 days to get a working phone. I was disappointed due to the fact we pay insurance on time every month.

Replacement phone not working after one month. Unable to reach anyone. Tried to continue claim but keeps telling me complete. I would like to replace defective phone. I was advised that there is a one year warranty on the replacement phone.

I had an accident with my iPhone 6s which dented the top corner and produced numerous cracks on the glass making it very difficult to read. On Verizon's advice I contacted Asurion who, subsequent to my providing the correct paperwork, replaced my iPhone within 24 hours. Simple procedure and excellent service all round.

My teenage son cracked his phone screen. I filed the claim and the new phone was at my house the next day. The instructions were great and we followed them all. The only thing I'd like to have was an email letting me know that you received the old phone. Thank you for such prompt service as we feel like we can't "live" without our phones these days... especially a teenager!!

I was very pleased with the whole procedure, and especially the short time it took to send a replacement phone. Thank you!!! I recommend your service to anybody. You've performed an excellent service. I can't think of anything else to say except to keep up the good work!

We submitted our request to replace a lost/stolen phone. Your response to our request was very quick. We received notification on where the phone was along its way from your distribution center to our home. Now we have a working phone. THANK YOU!!!

TERRIBLE customer service. BEWARE!! Do not ever pay for phone insurance through Asurion!! They are absolutely one of the worst companies I have EVER had the misfortune to deal with!! I owned an LG G4. Had it for several years with no problems but as phones tend to do it started to have issues with the battery overheating and other mechanical problems to where it just stopped coming on or stayed in a continuous boot up cycle. So I filed a claim with Asurion to get it replaced. Very easy and simple and got the replacement very quickly - 1 or 2 days. This was in January of 2017. I noticed a few glitches when I first got it that lead me to believe it was probably refurbished but had no major issues so didn't call.

My experience was easy and quick. Cracked screen on phone. The person helping me was very nice. The phone I received seems to be just like the phone I had. It takes good pictures too. I didn't receive a confirmation by email or text that they received the other phone. I checked every day. :-)

Got my replacement phone 48 hours after I cracked the screen. Only had to look rachet for a brief period of time! Got everything transferred over and sent my old phone in and the process was complete. I downloaded tech coach on my phone and it made the process seamless.

My claim was handled immediately. We got the new phone the next day. No problems. It was much easier than having to go through than going and sitting HOURS at the phone provider's store. It was very efficient. I do have a little problem with turning off the "find my iPhone" part. Seems once the new phone is turned on the old phone would be off. I'm never sure I have done it correctly. Just pray that I did. The threat of a $500 fine is intimidating.

I've used this service several times over the past few years. At first, I was skeptical of the need, but with a teen and a husband that are just rough on everything they have Asurion has come through. Replacement phones are received within 1 business day, easy to return the damaged phone. One issue with a replacement phone not working when received but that was 2-3 years ago and was quickly remedied. All in all great to have this backup.

The process was very simple and easy to get a replacement phone for my daughter. Simply logged on, selected the phone that was in need of replacement. Paid the deductible (the only bad thing about the experience) and the phone showed up in a day. So easy, even my 13 year old could do it. Fast, courteous and easy.

I recently had my Samsung S6 replaced due to water damage... everything went fairly smoothly. I received the new phone in less than one week. I was able to use the cloud and retrieve most of my pictures and messages so on and so forth. Everything on the replacement phone is working except my voice receiver. Whenever someone calls me no one can hear me... this has been extremely frustrating and I have not had time to send it back.

I had an incident with my phone, which was only a few months old. I called the cell provider first, which was frustrating, but during all of my stress, my husband found the link to file a claim with Asurion. It was really fast... I was done on a few minutes. The only problem was that my phone model wasn't in stock (it had just been released when I bought it), so I opened a web chat with someone from Asurion to get details about my options. That was also done quickly and easily, and I decided on a different model because I needed a phone right away. My new phone was delivered to my door 24 hours later, and for a small fraction of the cost of replacing it with the cell company. Highly recommend.

The company and the customer service employees that I dealt with were great and very helpful. I will say the second encounter with your customer service was beyond excellent. She was very helpful and went above and beyond. The first replacement phone that was sent out was defective and when I called she was extremely helpful and made sure that the issue was taken care of for me.

I dropped my phone and the result was part of my screen wouldn't work. Asurion was prompt in getting a new phone and the process was very easy. I was grateful to have a working phone since my phone serves as our home phone. What was so disappointing was the replacement phone I received. It does not hold a charge AT ALL! I charge it all night, hardly use it at all, and the battery dies by 3 pm. This happens even though I set it on "low battery mode". I constantly carry a charger with me to juice the phone whenever I find a free outlet. I would rather have the phone with the partial non working screen. This "new" phone was not worth the $200 I spent!

After contacting Asurion and speaking with customer service representatives I had my replacement phone shipped. The customer service representative was excellent and walk me through the complete process. They provide me with my tracking number, so I was able to track my replacement to the front door...

The phone I received does not work and only responds sometimes when using it. Not only do I now have a broken phone but my son spent about $50 on games on the phone. Since receiving this phone replacement I have worked a lot of overtime and I haven't been able to contact you.

I am very happy, customer service was courteous and helpful. Only delay was from the courier service but still was efficient. I will recommend this service for insuring their phones to all my friends and family members. I am glad that I chose Asurion. Thanks.

Claim was started at store, but unable to finish. I called customer service and they just needed a few details to finish my claim. Replacement phone was overnight shipped that same evening and received the following day. Very fast service was appreciated.

I am happy to get a phone replacement the very next day, but the cost was way too high. Why pay for insurance if it cost you so much for a replacement? Isn't that why we have insurance? And the fact that you even wanted my broken phone sent to you, smh.

I recently reported my iPhone 7 Plus to be damaged by filing a claim with a Asurion. My replacement was sent overnight with easy-to-follow instructions which had me up and running in less than 24 hours. I would rate their service as Excellent.

The phone was ok. Home button feels "loose" and the earbuds they sent do not work. Overall fast shipping. Hard to get a hold of someone on the phone though. The charger sent won't charge my other Apple devices.

Phone doesn't work properly. Can't get anyone to return my phone call to resolve issues. Please call me. Please contact me. My phone sucks. Can someone please help me resolve this problem? I NEED HELP.

This is the 2nd time filing a claim in 1 year for a faulty phone which is fine, I get that technology breaks. But both times I filed I have to contact 2-3 times to get it right. This time I contacted Monday. They said they would be sending me a phone and it would not be a problem. Great! I have been checking my emails and nothing has came so I called them and a claim has not been started and I have to wait another 2 to 3 days to receive the phone, if it happens.

Replace phone was easy to receive and easy to return. I was able to process my cell phone online with the help of my daughter and her tech. knowledge. It was very frustrating for this 89 year old man, but my daughter made it look easy.

I really wish that AT&T did not use Asurion. This makes AT&T service look like crap because they are using a 3rd party. Asurion will send you a different phone, refurbished/used phone, when you make a claim. Their service is trash and they don't give a ** about AT&T 's customer's satisfaction because it isn't their customer. I will leave AT&T and go to any phone company that does not use Asurion due to this horrible experience I am having where Asurion sent me the wrong phone.

Quick and easy claim form. Received my replacement phone the next day! Had to contact a representative to complete my claim and they were friendly and helpful. Didn't have my exact phone in stock so ended up getting an upgrade.

Request for replacement phone. Was handled quickly and efficiently. Phone replacement was received the next day. When I forgot to send the broken one back I received a reminder. I appreciate the reminder and sent the phone immediately. I am very happy with Asurion.

My phone was stolen while I was on vacation. I went to a Verizon store to understand my options. They connected me with Asurion. I am an authorized user on my account, but they would not consider me an authorized user, so I had to hang up with customer service multiple times to get additional information from my father who is the account owner. After spending an hour at Verizon, and about 3 sporadic hours on the phone with Asurion, they told me they couldn't process my insurance claim because of fraudulent activity. They did not explain what that meant, nor gave me any explanation. I ended up speaking to 2 more people and the last was finally were able to process my claim.

It was great, quick and easy. Thank you!!! It took me a little longer than expected because I did not have an ID with me but had I did, I know the process for me personally would have been a lot quicker. I got my phone in less than 2 days. Almost as if it was shipped literally immediately. I love it. Thank you once again.

I'm a landscaper and ran over my phone with the lawnmower. It's very critical that I have my phone at all times for my business. Everyone was so helpful with getting a new phone to me quickly. I was pleased. Thank you!

Your instructions for taking the broken device off of the iCloud is wrong. I took it off of "Find my iPhone" by following your provided steps, but it was not taken off of the iCloud as a whole. I was then contacted and given the same instructions as before. I figured out in order to take a device fully off of the iCloud you must go to Settings, not just "Find my iPhone."

I was very surprised that I got my new phone so quickly! I love that I could do it online too so I did not have to wait on the phone. Plus the online experience was super easy to do. It literally took me 5 minutes and my new phone was here the very next afternoon. Thank you!

It is easy to process to claim for phone lost or stole or any reasons. It just a few step to finish online or phone. Since I reach Customer Service and ask for deductible, phone comes right in the door the next day.

I lost my device April 24th 2017, called it in the next day to get a replacement, went through hell to get them to approve my claim, they were telling me that because my phone was on the T-Mobile network less than 72 hours it was not registered on the T-Mobile network, I had to call T-Mobile and 3-way them and upload the phone's invoice. They finally approved it, now, here I am, I have been waiting all this time, 18 days for a replacement. They keep telling me no more than 48 hours, and the phone is still not available to ship.

My original phone was bought because of its large screen size. That model was not available for replacement. The replacement phone has a smaller screen and I hate it. The company would not upgrade to the next phone which has the screen size I had before. I paid monthly for a very long time on 2 cell phones and 1 tablet. I'm very dissatisfied with my replacement. I have canceled the insurance on all my products and will tell others of my experience. I feel you should contact me to fix this situation. Let's see how you respond to this.

The phone was replaced fast and easily. The website was easy to use. The shipping was fast and reliable. And it was very easy to set up the phone and return the damaged one. The only problem was when I have an invalid address on the website, instead of allowing me to make sure it was wrong, after my fourth attempt I was told to call customer service.

Even though we followed the disconnect from iCloud for the damaged phone we still received several follow-up calls saying it was not disconnected but each time I called the representative assured me that all was good. I hope it is all taken care of.

Broke iPhone 7+ and had a new one within 3 days. However, for paying insurance every month, it's somewhat expensive to have to spend $200 for a claim. Half of that payment would be more understandable when paying for insurance every month. Otherwise I'd say it's worth it.

My new device was delivered in a timely fashion. The price for the deductible is a bit steep. That is the reason I only gave 4 stars. The telephone call center workers gave good service. Filing the claim was fast and easy. That was a plus.

This experience was fine, but I have had times in the past where the phone issue was a mechanical function and it was not covered by the insurance. Overall, I am not truly happy with this organization. I can have up to 5 phones insured and I am not always given the benefits afforded by my monthly payment. My daughter has the new Google Phone, which caused her problems from the beginning with the speaker and I was told it was not the insurance's responsibility to cover that - so as of now she still has the phone with no speaker. NOT HAPPY AT ALL WITH THIS INSURANCE!!!

I called for a replacement tablet due to it falling out of my hand. The people that I called were so understanding and patient with me. I received my tablet in a very timely manner. It was easy to set up. I had the wrong SD card. Was wrong but they had advised me to use the old one which worked perfectly.

The process was much faster and more efficient than an experience that I had 7 years ago, but it was still extremely lengthy. I'm not sure how you could improve any further. At least the phone contact was more friendly than the previous time, which made it at little easier to take.

My experience with Asurion was at first not great. The first rep I could not hear or understand and finally I was disconnected, however when I called back to Asurion the second representative was awesome and very helpful! She made my experience positive and the rep was understanding and professional.

Received a phone with a small crack in it but can afford to not have a phone! For a 150 dollars I expected something a lot better than what I received. Don't know if it was cracking in transit or just didn't see when shipped. Other than that was fast getting me a new one.

Claim process was very easy and phone arrived the next day. I was able to activate through the Verizon site and had a working phone about 24hrs after my original phone had been damaged. All in all a very good experience. Still surprised that I got the new phone that quickly.

I was very displeased with Asurion. Took me weeks to get my phone. Every time I gave them my credit card information, it kept getting declined. I would call my credit card company and on their end, there were no attempts made. I tried several VALID cards and made over 10 attempts. They kept claiming my credit card companies were putting fraud blocks. Nothing on the credit card companies again. I finally had to give them my checking account number and routing information which I DO NOT like to give out. Someone needs to fix your process. Not sure if this is a recurring issue or one off thing. It was still a terrible experience and I had to go through almost a month with a very damaged phone.

My replacement phone is horrible. It's a used piece of ** and the touch screen is horrible. Thanks to you, I will not be using Verizon when my contract expires. This phone you gave me? For $200 deductible? I can't ** use!

Fast, accurate and hassle-free transaction from the initial panic of losing the phone to getting the replacement in the mail. Everything was as promised and the instructions were very clear and understandable for me to understand and follow. All is good. Thanks to my Asurion coverage!

I don't recommend to no one to get insurance with you guys. I had to call 3-4 time and talked to 3 persons in one phone call to just tell me they didn't receive nothing of copies of my ID and that they couldn't do a claim. Even I went to Verizon store for they could talk to the insurance and still the same story. I didn't like it at all.

Got a replacement Samsung Galaxy s7 edge for a lost phone. The problem is that the phone that I received is NOT compatible with Verizon Cloud. I checked with Verizon and although this is an unlocked version (per their research) of the phone, this causes a big problem. We had to work multiple times to try to extract my former files from the Verizon cloud. I had to manually put them on my computer and then move them to a new micro sd card. Also, going forward I do not have access to the Verizon cloud which is built into the pricing of my plan and cannot be removed.

5 stars all around! Easy to file a claim, quickly received my replacement, and got back on with my life after my purse was stolen with everything including phone in it. Thanks for making a difficult situation less stressful! I highly recommend this to anyone!!!

Thank you for making an inconvenient situation tolerable. Your accuracy and reassurance is greatly appreciated. I would absolutely recommend this service to friend or relative. My new phone came in a timely manner. I was able to activate new replacement phone with ease. Thank you again.

The process of exchanging my phone was straightforward and easy to implement. My new phone works well so far. I was glad to have the insurance coverage, although with the deductible and monthly insurance payments, I'm not sure if I really saved any money.

I filled out the questionnaire and paid my deductible after my phone screen was destroyed from a fall. I had a replacement phone overnight shipped to me. The instructions on how to send back my old phone, activate my replacement were easy to follow. It was nice to have the coverage on my phone so I didn't have to keep a broken phone or pay full price for a new one.

I placed a claim around 8pm at night and had a brand new replacement phone delivered to my door the very next day! Can't beat that speed! It's a little pricey but you get what you pay for. Not much else to say other than if you need phone insurance then Asurion is a good company to use...

My Tablet fell and screen cracked, I made a claim, then paid a small amount, and the next thing you know, I got replacement quick! They even sent return envelope! I'm so glad I had this insurance! Totally worth it, and I highly recommend it for everybody!

New phone - The entire process was very easy. All the people I talked with were really friendly. I am thankful that I have insurance on my phone, it is one of the most expensive items I own. Thank you very much.

This was an easy process. I would have liked more instructions about how to handle the issue of turning off Find My Phone when the phone can't be used. But my questions were answered when I called Asurion. I would have also like an email saying that my damaged phone was received. Otherwise, it was a great process.

They replaced the phone in a timely fashion. The phone they replaced it with is so worn down, swiping does not work and it's an iPhone. The first cord they sent me was a knock off Apple, the cord did not fit into the jack. They said, they use the knock off parts and had me send the unusable one back and sent another knock off product. I am still unhappy with the phone. Swiping often does not work to answer it.

You never know when you are going to need the extra protection and then it happens you lose your phone. We had Asurion so easy to put a claim in and within 2 days we had a phone replacement. So glad we chose this coverage and so nice that Asurion was quick about getting us a replacement.

The phone you sent to replace my broken phone takes hours to charge. The other phone that was ordered to replace this one has been on back order. This is unreal and unacceptable. I not a happy customer and I have a business with five phone lines on my account.

The customer service agent was thorough, kind, understanding, efficient, and patient. I felt the agent listened well and asked appropriate questions. I was also pleased at how quickly I received the replacement phone. I liked that I was able to track the replacement phone and was able to expedite delivery. Thank you.

You sent me a phone that was broken. I asked for a new return envelope to return the broken phone I was sent. I never received the return envelope either. But I've been called several times in regards to returning my phone. Then I was told once I sent the broken phone back I was sent, it will take 2-3 weeks for a refund. Wow!!!

The experience of replacing your phone is painful already. Then paying your deductible as high as you ask after months of insurance on my phone bill is even worse. Then being told you only had one colour was ridiculous. And then receiving a phone that was not updated to the right iOS to recover my phone and having to spend several hours figuring it out was beyond unacceptable. I plan to tell everyone I know to not do the insurance with you and Verizon! And I know a lot of people.

I received great Customer Service from the Representative who answered my call. He was courteous and helpful. My experience in talking with the Customer Service Representative made it easy and hassle free. The best part is that I received my replacement phone quickly. I am extremely satisfied with the service provided.

I had to remove my Find My Phone from my iPhone. I thought I had removed it already but I didn't. The customer service representative was patient and polite and got me through it because I really was having a hard time doing it. She was wonderful.

Rapid response to claim, device replaced as promised in coverage booklet. New device is an upgrade from my current one. I am very pleased with the service from Asurion for this device and a situation with my flat screen TV also covered by Asurion. Will continue to use them with future purchases.

You all did very good. But I have another one that I need to replace. So what I need to do to get this one replace? Please advise me. Please give me a call or text me on what I need to do to get it done. I know you all will do your best to please your customer.

After a theft, Asurion had my replacement phone out to me within a few days. They didn't have my model available so upgraded me to the next best model up. I'm very pleased with the speed and service. Thanks for keeping me going!

The deductible cost is **! It's unfair to pay that amount per month and not get any discount for not having broke my phone in the last few years. The deductible cost is outrageous for a refurbished phone that I'm not even allowed to pick another color on! You strong arm your customers. I hate Asurion. ** off!

The whole process was completely painless. It was extremely easy to fill out the claim, and you can expect your phone the next day! I've always had phone insurance, but never had to claim insurance on the phone. I think it is a no brainer when it comes to phone insurance. Paying $12 a month was a good investment because I got both of my phones replaced with a nicely refurbished one.

After a couple of bad phones that came, the last Asurion agent I spoke with was really concerned with my needs, felt bad for me for the 2 phones that weren't working correctly and gave me a free upgrade not just model but even memory. It wasn't just the phone, I felt her genuine concern for me. Felt like she was my friend, even if they don't get it right, right away, Asurion will continue to try and get things right. I recommend it to everyone.

This insurance is a scam. It is not worth buying thru your phone carrier. I filed a claim on my phone and told there is a $225 dollar deductible. I never knew there was a deductible when paying a premium every month to the carrier. And I am told I may receive a re-manufactured phone to boot. And I still owe $460 on the phone. On eBay and Amazon the phone is selling between $120 and $370. The phone companies and this Asurion have quite a racket going. What a joke - what a scam. Don't waste your money.

I had purchased a new phone and a month later it was lost in the water. I submitted the insurance claim on a Friday night and had received the replacement new phone on Monday before noon time. I am very pleased with the response time and service. Thank you.

I'm so happy to Manager. Last person I was talk to ask fixing my problem because before they No longer have to help me my problem!!! But I am so happy to Manager to helping me. :) Thank you for everything all time making happy to Manager. Have a great day.

When I try to claim my lost Nexus 6P they said they out of stock for the phone, the only thing they can do is give me Galaxy S6. It's not acceptable because S6 is now cost $230 vs my nexus 6P is 600+. I've been paying insurance 24/month in 3 years and this is the kind of insurance service I got. On top of it I explain that I hate the S6, I used to have one. Customer service is not very helpful and kind of have the attitude. Kind of like: "this is what we offer, take it or leave it". I canceled both my claim & insurance. It's a WASTE of money, run away as fast as you can. If you run into this customer service rep: Nicole (id **) just hang up the phone and get another one :).

This company was fast and so friendly on the phone. Customer service is very important to me and if I could I would give them 10 stars for the customer service I received over the phone itself. All was done very quickly and not a lot of questions that where answers had to be repeated.

I could not believe how fast you replaced my lost phone. 10 on a 10 scale. Your service demonstrates how important customer satisfaction is to your company. I love the new replacement phone, even the rose-pink since you were out of black. I will be sure to pass my experience on to my friends.

The service and quick turnaround for my replacement product was fast. I had trouble submitting my request online. Ended up online chatting with a representative and she helped complete the request for me. It was a Smooth process. Very pleased.

I was satisfied with my phone experience. It does take longer when it's on the weekend. You have to wait until Monday sometime to get your phone. Overall I was satisfied with the help and the replacement phone. They send you everything you need to send the phone back.

Service was easy to use to make a claim. Customer service was kind and prompt with responses. The only complaint I would give was that the color phone I was replacing was not available, so I had to choose another color. I received the phone in the time frame that I was told and sent my damaged phone in the return package that was sent to me.

Samsung Galaxy S7 Edge - I was very satisfied with the overall experience, although I was very dissatisfied with the amount I had to pay to have my phone replaced. When I get my phone closer to being paid for, I will most likely drop the insurance. On the plus side, I had my replacement phone very quickly!

I had an unfortunate experience with my phone the past month. I had to replace it because the screen was cracked and two weeks after paying the $200 deductible and getting the phone replaced, my new phone was stolen. I had to pay another $200 to get another replacement device. Asurion helped me get a phone quickly!

I really love the convenience of the service you provided and the quality of replacement phone. We insured most of our devices. This experience was seamless, convenient & expeditious. I am so grateful the process is user friendly. I am sold!!! Excellent. Thanks.

My phone's camera is slightly lower quality than before I replaced my phone. But they were punctual and effect with my ability to receive a new phone. I will probably contact my carrier again to get it fixed. Thanks for the support Asurion!

The replacement phone does not hold a charge like my original phone and the phone is super sensitive touch. Sometimes the phones just calls people at random and mute button randomly comes on. The customer service was good but the product sucks.

Since I got this phone, the battery dies extremely fast. At a full charge it's at 50% within an hour or so with minimal internet and phone usage. I take great care of this device having no scratches, cracks, or water damage. Very disappointment with this phone and would like a replacement.

I think if you have a phone for less than a month you should receive a BRAND NEW replacement phone instead of a refurbished one. You don't get a discount on the price of a new one, only now you are paying full price for a used one.

It's no secret I use you guys often, but the past three phones I've received from you have all had something wrong with them immediately upon receiving them. One can't connect to wifi, the other has a failing battery life, the last closed out of apps spontaneously.

I was very satisfied. I received my phone when I was supposed to. I has no trouble switching my phone over. I would recommend to my friends and family. Asurion did a very good job at getting my replacement phone to me.

I was pleased how quickly the Asurion tech came to my home to assess the damage on my iPhone 6. He determined that my phone screen was damaged beyond his ability to fix so he updated my status to cross ship brand new phone. FedEx delivered on time and activation was a breeze. Would recommend. Great job!

My phone was stolen but thanks to Asurion I received replacement within 24 hrs. Was just great!! Could ask for better service in taking care of your customers. It was nice getting half my life back so soon. Thanks, thanks, thanks Asurion!!

Fair but too expensive for coverage for an older model phone. Should charge for coverage for the model and date phone was bought. That sounds fair to the customer. And the customer is always right. Please consider for future warranty contracts.

I have had Asurion for years and they have never let me down. Unexpected things always happen and it is always good to know that one is always backed up by Asurion for whatever the situation. This insurance for mobile devices is worth having. Excellent service overall.

Smashed my phone screen and thought I had coverage. Looked on my bill and saw Asurion so I googled it. Within minutes I had a claim submitted and received my phone next business day. Very easy process. The phone I got had a black spot in the screen edge so I called to see about exchange process and the lady was very nice and helpful. Had the new phone next day. Can't beat that for service.

WORST customer service experience of my LIFE. So horrible I cancelled the insurance. I spoke to no less than 5 different customer service reps including one supervisor. I was told I didn't have insurance. I was told at one point that that was not even my phone number. I will tell EVERYONE how AWFUL my experience was. Then once I got my phone it took 3 calls to activate the device because you didn't even send the ESN number for Verizon to activate it. After 2 days, 5 phone calls and HOURS, YES HOURS of wasted time, I couldn't even get the phone activated because there was NO paperwork sent with the device. You SERIOUSLY need to train your people... and what's SAD IS THAT MY DAUGHTER WORKS FOR YOU. In my 25 years of customer service experience, I've never witnessed SUCH INCOMPETENCIES.

Damaged my Priv and they gave me a choice of a BB10 (4+ yrs old), or a Galaxy S7 which was refurbished. Between the $170 I spent on insurance and the $120 deductible I paid, I could have gotten the Galaxy for $200 on line. I thought the ins. would replace my phone with what I bought, i.e. the Priv. They said they don't make it anymore and I told them they do then she said they were out of stock. I asked for the supervisor who answered with, "May I help you?" Then I heard the dial tone. No one tried to call back. Will never use or recommend Asurion.

I am losing the pictures and also when I put new data in the phone for my contacts it sometimes keeps them and sometime it does not. I went back into Verizon and they told me that when the new phones came out that none of these phones work correctly. Well my old phone worked just fine until I lost it and turned the new one on. I am very disappointed that I did not know that this new phone that I paid 99.00 for will not work correctly I could have just purchased a new phone for 200.00 and had one that works. I paid insurance on a phone for several years and now am screwed for a phone.

I am very pleased with my Galaxy S6 replacement, it was fast, easy, and on time. Will definitely continue to use the insurance for all my future phone and tablet purchases. Thank you for being so fast easy and reliable. New charger block was included which was very convenient.

Everything that was said to be done was provided in a timely manner and much appreciated. My phone was replaced just when I needed it and I am very grateful your service! Thank you Asurion! Without the swift action that your company took to replace my phone I would not have one.

The experience went very smoothly. We received the new phone when promised. We were able to get it set up through Verizon with no problems. I have however received a couple of emails stating that the old phone needs to be returned. It was returned a couple of weeks ago and when I called this morning I was informed by your automated system that the phone had been received.

I dropped my phone and cracked the screen on my iPhone 6s. I had purchased the 2-year replacement warranty called "ExcellencePlus" through Costco. The plan states it covers "drops, spills & cracked screens". I filed an online claim. The system said it couldn't process the claim so I had to call in. I tried calling a number of times but was on hold upwards of 20 minutes. I didn't get through. I checked online a couple days later and it said the claim was in process. Nothing happened though.

After my new phone arrived, I decided to return it. I contacted your customer service rep and was instructed to return it in the envelope that it came with and I would be refunded the $200 deductible. After confirming its arrival back at Asurion, I contacted customer service, was told it was received in acceptable condition, and my refund was being processed. After waiting 2 billing cycles with no credit, I called again and was told I was no longer getting a refund.

The process was fine. The fact that I had to wait for about a week+ to get a replacement was frustrating. I understand that the Pixel is in short supply at retail and so here as well, but it doesn't feel right to be paying for 'insurance' that when needed isn't available to me. If the delay had been longer, I would have escalated it, but thankfully that didn't happen.

I received my replacement phone very quickly! I was very pleased. If ever in the situation again, I don't have to worry about any delay in getting my new phone. Customer service was also helpful in explaining what to expect and what my out of pocket expense was going to be.

Phone got drop in a lake and Asurion help me with a great customer service and sent me a replacement device in a prompt way so my needs will be fulfilled. I do appreciate very much this because I could keep my work going with my new device.

Very pleased. Had phone in one day. Impressive. What I liked was the detailed instructions and steps and the ease with which I could accomplish them. Very convenient to return old phone. Appreciate convenience. Experience would influence me to insure a phone in the future. Worth it.

My daughter lost her phone in Spain while studying this past semester. Asurion was remarkable in getting her phone to her in a reasonable time. I called on a Friday in a panic and the president called me back to help even though it was a weekend and they were closed.

Once it was clear I needed a new phone, Asurion accepted the claim without putting me through unnecessary hoops and quickly sent me a new phone that is working well. Returning my old phone was an easy process as well.

When I received the replacement phone, I started having the following issues with the phone. First, while I am on a phone call, the earpiece speaker gives me static sounds when I increase the volume. Second, after using the phone the screen gets warm when not in use.

My original phone was replaced due to water exposure and I did get a new one promptly from your company which was nice. The phone I got as replacement is full of issues. Won't hold a charge or even charge with the charger you sent me or others. It gets extremely hot just doing minor things like sending you this email. I have eliminated the apps and tried everything. Resigned to the fact you gave me a lemon. If I pay for a phone and a premium of insurance I expect to get quality back. Not someone else's broken phone that you "refurbish" to make tolerable only with the factory settings.

They claim that they provide replacement phones in 24hrs and it is not true. The duplication of information (inputting on the website and then repeating the information on the form), the confirmation of identity process is horrible and needs to be revamped. I submitted my phone claim on Thursday and did not get through the entire process until Monday of the following week. Every step takes review of at least 24-48 hrs, meanwhile I continued to cut my fingers on the screen of the phone because the screen shattered. I will be terminating my phone insurance with Asurion after more than 10 years as a customer.

Every month there is a payment for my phone to Asurion in the event that my phone is lost or damage. In order for me to replace my phone I have to pay them $200. At the time of the incident I didn't have $200. I had to wait 'til I had gathered the money to be able to replace my phone. Of course, when I call and give them the date I damaged my phone they were quick to respond in saying, I couldn't get a replacement because it was beyond the 60 days. Really? What's the point of paying for insurance if they can't insure you. I finally got a chance to explain why I took so long. The operator spoke with a supervisor and eventually was told that I would get my replacement. They took my card number for payment. Couple days went by and no phone.

It was a real hassle to get my replacement phone sent. In the past when I needed one it was much easier. And also the battery life on this phone is just as bad as the one it replaced. It would have been much better to just buy a new phone and have a better battery.

I lost my phone in the lake while fishing. Made a claim online when I got home that Friday evening. A new phone was send the NEXT DAY on a Saturday!!! Less than 24 hours after the claim was made. AWESOME service.

I would like to personally thank you for the prompt courteous service I received when my son's phone was stolen. Your coverage was one of my smarter decisions I've ever made. I would highly recommend your devices to all of my friends. Very worthwhile.

I was satisfied with the amount of time it took to complete my request for a replacement device from the initial request to the time it took to send replacement device. That's about all have to say. The turnaround was satisfactory.

This was a fast and accurate process. Verizon kept up their promise. I received a quality replacement phone. It was an easy process to follow. They tried to fix it over the phone first with remote service. Verified that it could not be easily fixed so sent me a replacement.

Trying to get a hold of someone is a huge pain. First I called and the entire time I was on hold they wanted me to use the website. Once I was tired of trying to use the phone I went to the website only to get halfway done and was forced to call back. When I got a hold of a rep I was informed I wasn't allowed to take care of the transaction because I wasn't on the list (Which I am, I set the business account up and pay the bill). Rather irritating.

The phone I received from Asurion did not work properly. It was returned to Verizon and replaced with another phone, which I was told by a manager was something that shouldn't have happened. I found the whole experience of paying $100 for the crapshoot of a repaired phone that may not work well, very disappointing. No one at Asurion was rude on the phone. I had no problems with Asurion's customer service. It's the process that was difficult.

My phone was lost. I gathered my insurance papers, went to the phone store and asked for and received assistance. Talked to Asurion representative and explained what happened. Had a replacement the next day. No worries. All was well. Thank you.

The Asurion experience was flawlessly simple and fast. The new phone arrived as promised and the return process for the broken phone was simple, also. This insurance has proven to be a great investment and I will continue to keep the insurance as long as I keep having a cell phone.

The service to report the phone and getting it was fantastic, but my phone absolutely does not work. It continually freezes, screen goes blank - I can tell this is not a new phone which is very frustrating. I would welcome any help as I have updated the software, done a restart per the customer service, and nothing is working.

I lost my iPad and called to make a claim. The representative that I got was able to handle my claim efficiently, she was very friendly and knowledgeable, and I received my iPad the very next day. I would highly recommend this service to my friends and family.

My husband's phone cracked (to pieces). I went online and completed the replacement forms. He received his phone 2 days later. He had his new phone up and going by the next morning. He was very satisfied with the experience. Thank you.

I misplaced my old phone and didn't get it sent back. I know where it is and it is in the return envelope that was sent to me. Can I still send it in and get money back on it? Thank you for your quick response. It's great to know that I can get a replacement phone overnight.

If I could I would not give Asurion any stars. They are deceitful, unprofessional and negligent. I recently contacted Asurion for a replacement iPhone. The original phone we received began to malfunction and the screen was not working properly. Asurion replaced my original iPhone along with my $112 deductible. The iPhone we received seemed to be refurbished and we discovered this when the screen began to lift and cut the ear of my Significant Other and children, then the screen began to malfunction again. I was not sure if I would be able to send the phone back since this was a replacement phone and was not sure Asurion would accept the phone. For safety reasons, we had the screen changed but the phone still was not working properly. I then decided to contact Asurion and see what I could do.

The claim was handled poorly. I was told that I didn't have insurance multiple times. However, I escalated and someone else said they could see it. My claim wasn't processed timely. I had to call in 5 times and escalate to the office of the CEO. They kept saying employees of Verizon are handled differently. I was told my supervisor would have to call to verify insurance was on my personal line, which he doesn't have access to. Just wrong information time and time again. Very disappointed. I'll be cancelling my coverage. The replacement phone is not in good condition.

Experience/service was good. Product was not. The iPhone 6plus does not work properly. Apps will not open, screen changes on its own, unable to make calls, text and does not respond to touch. A white bar appears on top of screen. Reboot does not improve product.

Replacement phone process went very smooth! Each person I spoke with from Asurion was very helpful and pleasant. It arrived when promised. We were able to get phone connected and we were connected in no time. I have Asurion protection on other phones on my plan also.

Excellent Service. The representative at Verizon was very helpful. She quickly helped me complete the transaction necessary to order a replacement phone. When it arrived, we took it back to her and she helped me get it all set up. She did a fabulous job. I would highly recommend her to anyone for receiving assistance.

Asurion replaced the broken iPhone in a very timely manner, they were very easy to work with. A postage paid envelope was included so we did not even have to pay for postage to return the broken phone. I will continue to carry their coverage on our cell phones.

Outstanding customer support! Thank you! Replacement was received in one day. Although the replacement iPhone didn't work, another iPhone was provided in one day. Lots of quick action by Asurion. I never accepted insurance on devices before... because of Asurion I will keep the policy active.

The replacement qualification form was fair, brief and straightforward. Following that, I promptly received my replacement iPhone6 within 24 hours and immediately returned my damaged phone. The replacement iPhone6 worked perfectly and actually outperformed the one I returned. I am thoroughly satisfied with the Asurion insurance coverage that I have used on all three phones for many years in my Verizon account. I plan to continue using Asurion always.

Extremely fast and convenient easy to use. I will recommend this service to a friend. THANK You! I broke my phone on a weekend and was very surprised to find out that I could file a claim online on the weekend.

My son left his phone in the locker room. When he is back from his game it was gone. I called Asurion. My son had another phone delivery at the house on the next day. Very efficient. All done online!

Not as easy as advertised. The process was not smooth. The person on the phone was interrogating me like I was not telling the truth. I am not sure your service is worth it. Plus the "lost my iPhone" portion was tough to do when the phone is BROKEN!!

My Insurance claim was handled quickly and accurately. I was happy with the speed of delivery of the phone. Overall, the experience was easy and quick. The negative is the cost after paying for insurance. I would recommend Asurion to anyone. Thanks for your help.

I'm still waiting for a phone to replace mine. And if I heard correctly, you are replacing my note 5 with a note 7, which blows up... So once I get my phone and see what kind it is you send me we can revisit this.

The process was easy and simple enough when I had to replace my phone. However one of the main features I use is the camera and the replacement one is awful. I can take a picture but it's blurry and not focused. I haven't called to see my options but my camera was such great quality and now it's not.