Asurion Reviews

My phone was stolen and replaced as per the policy and the online process was excellent. The phone was received in a timely manner and the replacement was great. No hassles, no fuss. Back online in no time at all. The replacement was in like new condition.

I was looking for how to contact you today. I am very unhappy with this device. The battery is garbage. It shuts off between 50-30%. The fingerprint doesn't always work. I pay too much money to you to get a crap device. Very unhappy customer.

The whole process was easy. I filed a claim online. It's very easy to use not complicated at all. The whole process was fast simple and here the next day! I absolutely loved it. Would recommend this to my friends.

The phone I received was very clearly a refurbished phone, which I totally understand and would be okay with. However, my phone starts to die at anywhere from 56-37% and it's unpredictable and unreliable. I wasn't happy with my replacement.

Asurion did a fantastic job replacing my phone in a timely manner. The only issue I have with the replacement is Asurion being printed on my phone clearly stating it is refurbished. I don't enjoy paying an extra $11 a month plus an additional $200 for a claim only to have a phone that now feels like a hand me down.

My wife literally filed the claim at 6 pm and it said my son would have a new phone the next day and we kind of laughed and said "but that's a weekend so it will be Monday before we get it." Nope. The very next morning we had my son's new phone and it wasn't even out of commission a full 12 hours! That's the fastest service I have ever seen! Good to know as all of our other devices are insured by Asurion as well! Thanks again!

This unknown company charged my Mastercard $149.00. I disputed the claim and closed the account with Mastercard. Mastercard issued me a new account and Asurion Wireless Insurance again tried to charge 149.00 to the old account that had been closed.

They replaced the broken phone in less than 24 hours. I would recommend this company to all of my friends, and tell all my friends to tell their friends and family members as well as me telling everyone I see.

The service itself was excellent. I did it all online and had a new phone about 36 hours later. Very pleased with that. However, this replacement phone does not hold a charge for very long. Very unhappy with that. I will be contacting Verizon to see what can be done about getting yet another phone that will hold a charge for longer than a few hours.

I Accidentally washed my phone in the back pocket of my pants had a replacement phone one and a half days later. The replacement has been working great and was back in business in short order. I would happily recommend using Asurion to others.

Great customer service, very helpful & friendly. They walked me right thru the process and really cared that I got my device as quick as possible. It was fast & easy. I would recommend it to anyone. I have always been satisfied & glad I have this service. Thank you for always helping when it is needed.

This was a very easy to do process. All phone prompts were easy to follow and informative. When I was connected to the customer service person they answered all of my questions and concerns. They were also very friendly. Overall, excellent experience!

It was an easy process. The guy at Verizon walked us through it. Phone arrived a few days later. I was hoping the copay wouldn't be that high, but that's life. No problems. We had a very helpful salesman who made a breeze.

I was very impressed with the prompt response I received when I put a claim in for the loss of my 9 year old grandson's gizmo watch. I always questioned if it was worth paying for this instance but I am happy now that I have it on all of our devices.

We were paying for phone insurance for 3 phones for almost 5 years. Asurion was agreed to replace one of our 3 phones, but when me and my son wanted to replace our iPhone 5s after using them for 4 years and we were offered another old model (iPhone SE). When we called customer service they offered us the new model but for the full price. Asurion now doesn't let us replace it online and we had to call again. The representatives were transferring me here and there, asked me for non-existing numbers and proofs of purchase for our 5-year-old phones and so on. Honestly, it took forever. We now want to close our insurance, and we'll never advise it to anybody. Waste of money and time. Thank you, Asurion.

My experience was overall good, I received my new phone promptly. Upon receiving my new phone I was not aware I had to send my broken phone back to you or get penalized with fees for not returning it. I am kind of confused on why I would have to send it back when I pay a monthly insurance fee in the event it breaks, lost or stolen. If I were have to lost it then would I have to pay a higher fee to replace the missing phone? If that's the case then why am I paying a monthly fee for insurance? You agree to insurance fees and have a deductible to pay once you initiate a claim?! Please explain.

I recently "drowned" my phone and was pleased to find out that I had taken out insurance when originally purchasing my phone. I was very pleased with the service I received when calling Asurion and was impressed with the customer service. Everyone was very helpful in explaining the procedure and were very patient with my many questions. I would definitely recommend your company to friends. Thank you, again.

BIG THING: I received emails telling me to turn off "Find My iPhone" and to reset my phone. Before you send those emails, you need to send an email telling us to upgrade our phones to the latest setting and back them up if possible. I spent 5 miserable hours trying to restore a back up of my phone. I got lucky, but this stress could have easily been avoided. PLEASE CHANGE THIS!! Overall, this was a great experience. The phone came super quickly and the packaging made the entire process easy (besides what I discussed above). $99 was a very reasonable price. I would recommend this service to friends. One other thing: I think the included SIM card should be optional. I didn't need it and now I have an extra SIM card and nowhere to put it. Great experience overall, but BACK UP PHONE first!!

The initial claims process was very easy, I especially liked that they overnighted the phone to my office so I could get it activated right away. The replacement phone screen stopped working after about 48 hours so I feared that getting another replacement would be a difficult process. After about 10 minutes on the phone with a wonderful customer service representative, my new (new) phone was on the way and arrived the next day. Best customer service I have received from insurance thus far, my only complaint is that I wish every other business cared enough to provide such wonderful service to their customers! Asurion should look into providing customer service lessons to other businesses!

I think Asurion was very prompt when my phone disappeared from the store. I was in... but since my business is run online I needed a phone immediately, and they were very fast in getting one out to me. Many thanks Asurion.

I had an issue with the charging port on my phone. Asurion was able to quickly send me a new phone that works great. They were friendly and convenient to work with. I will definitely continue to insure new phones through Asurion.

The service was great. I appreciated the fast delivery of my device. Everyone I spoke with was very knowledgeable and answered all my questions. Since my device had to be ordered none were in stock. You far exceeded the time frame in which I was expecting my phone by a week which I was very impressed with. I highly recommend everyone to obtain their insurance thru Asurion.

Was very impressed with the extremely quick delivery of the replacement phone. It was shipped the night of the reported damage, and arrived the next day by early afternoon. Was also very easy to return the damaged phone, just a quick drop in the local mailbox.

I lost phone and I called insurance company. No hesitation to help me and fast service. And I revived phone next day, brand new iPhone. Verizon salesperson help me with kind approach and on phone with agent was very approachable and very helpful with my situation. Thank you!!

Found the process difficult. Made at least fifteen calls before I was able to get my phone and get it working because the coordination between Apple and Asurion was poor. The majority of people I spoke to were pleasant and helpful. I hope I never have to go through your process again.

It was fast and simple service. My daughter was able to have her phone before she left. That took the worry away for me. I would tell and have told so many people about how quickly the turnaround time was for all of this to happen even on a weekend. Thank you!

I received fast service and because my phone was outdated they replaced it with a newer model. I am very happy with the replacement phone and would recommend all my friends use Asurion insurance. I received my replacement phone the very next day!

I will be dropping this coverage very soon. For the price I pay per month plus the deductible, I could have bought a brand new phone not someone else's refurbished junk. The 1st phone I received died within 24 hours. The 2nd one I received is ok but still a used phone. The customer service was good but for the price, this plan is not worth it.

You had my new phone in my hands in under 24 hours. Fast, reliable service. Thank you, I would use the service again. My money was well spent having cell phone insurance. Addition rates number one in my book, way to go.

Headphone jack does not work. I did nothing and have an OtterBox. It has not worked since I first used phone. It only works if you tilt the phone and hold the wire. Everything else was fine, but I was expecting a phone that worked completely. It would be wonderful if this could be fixed. Since, we pay for your services every month.

My daughter broke the screen on her 5c. She was so sad. I didn't want to purchase a new phone because this one is age appropriate. I was pleased to find that the replacement was $99. Quick turnaround for replacement iPhone 5c. The new one is working great!

Great service and efficient processing. Device replaced in less than 32 hours. Children happy and I was very impressed! Look forward to continuing my relationship with Asurion. I will be replacing a cell phone and upgrading my eldest child's technology and glad I have invested in the right insurance.

Couldn't give me the phone I had but was very good of replacing and shipping. But get some better customer service. Not everyone can access internet. Plus I had to call cause I never got a update on status.

I am very pleased with the way Asurion handled getting me a replacement phone after breaking my screen on my new iPhone 7 Plus! It was quick and easy to set up with the instructions they provided! Thank you Asurion!

My daughter's Samsung Note 5 stop working. We made a claim online and a new phone arrived within two days. We are very pleased with the service we received from Asurion. We have made other claims in the past with Asurion and have always received excellent service.

Fast replacement phone delivery. Easy process to file a claim. 150 deductible, but that's better than the retail price for sure. New phone was easy to set up, and came with instructions about how to return the old phone. Came with a prepaid envelope so that was nice. Thanks.

My battery wasn't charging for the longest time. Did everything that was protocol. Your people are great to deal with. Friendly to talk to. Email and the instructions that followed for the return was easy to understand. I appreciate their professional manner.

I did not receive a earphone adapter after talking to the assurance rep. I've call on two occasions. I'm a respected customers and pay my bill on time. I feel I'm not getting just service as a Verizon customer.

My experience was great. I received my phone within 24 hours and I was very satisfied. With the customer service in which I received. Thanks for such great work on ensuring that I received the best service possible. Keep up the good work it greatly appreciated.

I would have preferred to make the claim by phone but my call was disconnected several times. I tried to complete the forms online but was disconnected twice and found the instructions about the affidavit very difficult to follow. When I thought I had completed the forms I submitted it. It was several days before I found out that the affidavit I had submitted was not acceptable. It was difficult to find the affidavit form and to completed in the format you needed.

The service was good. The phone that I was sent is having issues. It freezes up on the lock screen. Won't open just a black screen. Have to reset the whole phone In order to get back access. My old phone never had this problem before it was damaged.

There is not a direct number for me to speak directly to someone. I had to call 1 million numbers just to get a person. Secondly nobody could walk me through how to deactivate my phone from iCloud. To this day I don't know if it has been resolved. No one has notified me so I am not happy with that at all. Communication is very poor.

Was not pleased that first device had to be taken to Verizon store to activate, however was unnecessary trip because instructions for phone were outdated. Subsequently found out technician did not document transaction properly on screen for replacement phone. Then found out phone was replaced with refurbished item that malfunctioned. In the end I received a new phone that I love! Thanks! All reps were professional at all times. I do appreciate that.

The phone you guys sent me is as bad as the one I returned and I called and was told I need to call from another phone to test it. I straight up told the lady the phone was froze up. I'm regretting paying the insurance for another phone. Never been so disappointed. $200 and I can barely use my phone a 1/4 of the time.

Upon presenting malfunctioning phone to Verizon, your rep was contacted authorizing new phone and arrangements to send you broken one. New one arrived NEXT day with clear instructions for return. Very impressive response. Payment deductible was reasonable. Speed was important because leaving country in a week.

Not much of a problem getting the phone replaced, a little hassle with sending in the forms, never was told all the forms did not get received until I contacted them a week later. Once they got the forms the phone came. Maybe send an email out saying it's not complete.

I received a broken phone. Within weeks the glue is coming off and causing the phone to lose charge. I've been trying to get help from your company and Verizon and received no help. I don't feel I should have to pay another 150 for a phone I did not damage.

I was reluctant at first to purchase the insurance, but so glad I did. We had to replace my son's broken smart phone 2x within a matter of months. The claim process is quick and easy. I think it took under 10 minutes each time and a replacement phone was at my door the following day. Great job!

Insurance is there to help when you have a problem with the item that you're insuring. I was having technical issues with my phone. Even a Verizon technician said my phone was defective (battery & brightness issues). When I contacted Asurion I was told they couldn't do anything because my screen had tiny chips on the corner. Long story short I had to pay $149 to replace my phone which is ridiculous. I'm not paying for insurance on my next phone. I will take my chances.

My phone vibrated into the dish water. I called Asurion, the person I spoke with was very helpful! I received my new phone the next day. I set it up and I'm back in business. The only thing I'm not sure about is whether you received my damaged phone. I wrote the claim # on the envelope. Other than that, I would surely recommend your service to a friend!

The replacement phone we were given was defective. The touch screen was intermittently unresponsive to the degree that the phone was at times unusable. My son at college using the replacement device did not end up returning it on time.

The replacement service was great. I had my phone within 24 hrs. High marks. However, I was misled by the agent who sold me the policy. Stated deductible was $50. It was $199. Told I would get a new phone. It was refurbished.

The phone I received as a replacement does work as well as my old phone. I have difficulty calling out and I've been told that with incoming calls, it goes right back to voicemail and the phone makes a short hum sound a lot while I'm talking.

Couldn't be happier with the customer service and results. Need to expand coverage to two more phones as I understand it is included. Thank you. My son dropped his phone and with this coverage you replaced it timely and effectively.

Numerous messages to remove the lost iPhone from the iCloud account. The phone was removed from the account. We even took screenshots. Yet they continued to send emails and call saying they were going to bill me for the phone if it was not done immediately. It had a $65 case from the Verizon store. What they sent was a thin piece of clear vinyl that will barely protect against scratches.

My iPad Pro got a broken screen from an accident about a week after I had just gotten it and it was replaced quickly. It went as quickly as it could since my particular model was on backorder. I'm very happy with my iPad Pro and the fact that I have coverage from Asurion.

Phone had been knocked off a couch or table by large dog and landed on a hard wood floor. Phone face was shattered and phone would not turn on at all. I did my insurance claim thru the chat service, the representative seemed friendly and was very helpful. Replacement phone was shipped promptly and received when I was told it would be.

Normally I do not have a problem with Asurion. THIS time around was awful. It took several phone calls, several chats to complete this return. The very first girl I spoke with was rude and unhelpful and told me I was just mad that she wasn't saying what I wanted to hear. (She may need some coaching and development since she is paid to provide customer service and empathy.) It was an iPhone, and even though the phone was smashed and wouldn't come on, we went onto the iCloud to remove it at least 5 times, only to keep receiving calls and emails that it had not been done. In any case, I guess/hope that all is resolved now. Thank you.

When I realized I had broken my tablet, Verizon showed me how to file a claim. I did so online and the process was easy and quick. I got my new tablet in just a couple of days. Verizon helped me set it up and life resumed normalcy!

Before you charge us the deductible it should be explained that you cannot mail a replacement phone to a student that lives in dormitory housing. Totally dissatisfied that my daughter had to find an alternative address to ship her phone to. Totally unacceptable to find out after going through the whole process. Also the online claim process is terrible and needs to be more user-friendly. Hope I never have to go this process again.

The first phone you sent was 2 different colors and the second one wouldn't turn on at all. I kept the twin colored phone. Shuts off a lot and always freezes. Terrible replacements. The phone is terrible. Super terrible.

The new phone has features that were downloaded and are worthless for me. Also, the battery life is only about 7 hours with it on power save mode. The upgrade has added Kindle and things such as that. It is hard to get the screen to work since it is not sensitive to the touch.

Phone is not fully functional. The phone's GPS function DOES NOT WORK! I have restarted it, reset it, downloaded different map apps. Nothing is working. You sent a defective refurbished phone, and I would like a replacement.

Super fast turn around after claim was submitted. Phone was actually there next day as promised in our area that is nearly unheard of. Would recommend this insurance for anyone that has the potential to damage or ruin a phone. Online claim was pretty simple to fill out and return envelope makes it easy to send the old phone back.

Had my Galaxy S6 replaced due to cracked screen. Received my new one the next day. Battery barely stays charged. Have to continuously restart it. And the call speaker is so faint you can barely hear people when they are talking to you. Not very satisfied at all.

Asurion staff were courteous, friendly and helpful. Fully replaced my damaged phone with no hassle and very quickly. Completely lived up to expectations. Will definitely continue to buy this insurance and will recommend the same to family and friends.

I have had previous dealings with Asurion and have been very satisfied, but this time I wasn't very happy with this service. I had to put in 3 claims before I got a phone that worked properly. I think I pay too much for insurance to have to go through this.

Superb service, no issues or questions asked, order was taken and phone arrived on time in perfect condition. I Could not ask for a better response. To be able to be back up and running after a lost phone in such a short time is Terrific! I would recommend this service to anyone who relies on their phone for every aspect of their life.

I was 100% satisfied with the way my claim was handled. The person who handled my claim was polite and handled quickly. I received my reimbursement very quickly and was able to get a replacement for the chair for my son. Thank you very much for all the help with my claim.

I had to replace a phone. The one I lost was not available so I was sent a different one. The experience was fine, although when you look at what you pay and what you get I'm pretty sure someone is making a lot.

I am very satisfied with the Asurion even the customer service. They answer all your questions and they make sure you get what you ask for. Every time I file claim next day the item arrived and I will continue to have them 'cause I'm not worried about my phone if I have them. Thank you so much.

Fast, accurate and complete service even while after standard business hours. The staff were friendly and very helpful. The phone is fine and we were up and running in a day or less. Worth every penny! Thanks so much.

I have been promised my replacement iPhone for two months, sent the cell back to them with assurance of replacement, including purchase receipts. Then received call they were sending me costs of phone because they had no replacement. I have been promised a call from Montreal, check and nothing. DO NOT USE THIS INSURANCE COMPANY.

Called for dishwasher repair on 04-21-17. Sent someone out on 04-25-17. I have been getting the run around ever since. There is a part that is needed and has been discontinued. Each day I call Asurion they say they will call back within one business day to discuss. It has been almost a month and I am no better off. Very very bad customer relations experience. They try to discourage you to just "give up" because calling them is such a time consuming experience and you get NOWHERE!

I have Verizon's Total Mobile Coverage, so when my LG V20's screen was cracked all I had to do was some quick internet search, found the Asurion website, answered some simple questions, and my claim was processed immediately with my new phone in my hand the next day, put my old phone in the provided return envelope, and drop it in a mailbox, and done. The whole process was by far the best insurance claim process I have ever had.

We got our phone timely but needed help with turning off find my phone cloud. We tried it but didn't work. We switched to Sprint and don't have an iPhone and only two days before we are charged for not turning it off. No help with the websites just want a person to help.

Asurion was a very big help when my phone was damaged. They had my new phone to me the next day. Will keep them as coverage for all my phones. Did my claim online and chat with them. It was simple and easy.

The right side of the screen of the replacement phone does not work all the time. Something is wrong with it. Can't use some of the numbers on the keypad or when texting, several letters are not possible unless I rotate the phone to put the letters at a different location on the touch screen. Service for timing was great and change over directions were good.

I was very impressed by your service. You guys were on it fast!! Also the process was incredibly simple and that means a lot for someone that is technically challenged. Fantastic service. I am glad I got the insurance plan. Well worth it. Thank you.

I lost my cell phone in transit from Sydney, Australia to Detroit, Michigan on United Airlines. It was not found in Sydney Airport, San Francisco airport, airport lounges, or on planes via San Francisco, after 3 days of search. It was replaced within 24 hours of reporting the loss by overnight courier.

Received phone in 2 days. Excellent customer service! Representatives helped me figure out how to deactivate the Find My Phone. I have had Asurion insurance for many years and they have always taken care of any phone problems I have ever had.

The paperwork was easy to fill out and send, had no issues there. The new phone was sent quickly and had worked great. They didn't have the same color (silver) of the phone I had, and I got a different charger but it still works. Overall a good experience.

I found the process not user friendly on the computer. I think the "this is not a robot" process tedious and not necessary. Overall I would say make it easier to make a claim. The refurbished phone so far seems to be ok.

My phone was stolen and I was concerned that I would wait weeks before I got a replacement phone. Not so. I did the paperwork, submitted it, and my new phone was sent to me overnight! Very pleased with Asurion service.

Too costly, the cost to purchase a new phone was ridiculous and not a brand new phone. I think a new phone should be included. I'd hoped for more customer service in activating the phone this was lacking considerably. I had to go into the store to get help when it was alluded that all could be done following the instructions in the box.

You did a great job. You said I would have a phone the next day and I did. There was no hesitation. It's well worth it to have the insurance. Thank you for a job well done. I have seen times wherein some people have waited long periods of time. Society is such now that we can't go without our phone.

Thank you for your quick delivery and I would give it a 10 out of 10. I appreciate the great service helping me over the phone to place my claim. I would definitely say that I had a good experience even through this problem. Thank you once again.

I would like to thank you for the wonderful customer service that I received from your company. My phone was delivered the next day as stated and I had no problems. The phone was as in good working order and the deductible was exactly as stated. I would recommend this service to my friends and family. I will continue to use this service for my cell/smartphone insurance needs.

The replacement phone arrived fast and I am happy with the refurbished phone. No problems at all. My wife has to send me the phone overseas and everything was still intact with the packaging provided. Great, fast, service! Would recommend them!

The claim was very easy to process and the replacement phone has worked out great. The new phone was mailed promptly and it was very easy to send in the damaged phone. I would recommend this insurance to my family and friends. My son is happy to have a working phone.

I had no issues with your company, until I received a call. You said you hadn't received the return item sent to you. The item in question was returned to you in a timely manner in the return prepaid envelope. Please consider this matter over and done. As a reminder look at your receiving department prior to contacting customers asking for broken devices. And wanting to charge $300.00. Got it GOOD!

I drop my phone getting out of the car. Is a screen crack even though I had a protective cover. I call two hours later for a replacement phone and the next day I received the replacement phone in the mail. You guys did a great job! A+ service!

I was very pleased with the rapid response to replacing my cell phone and thank you for that. However in just a little over a month, it crashed so I got a new phone because I did not want another piece of junk and pay another deductible.

Thank you for handling the replacement of my son's phone. Your prompt replacement was greatly received. Of all things to have happen to a phone this was unbelievable. The phone was run over at a golf course by heavy equipment in the parking lot. Phone fell out of golf bag. Thanks again.

The replacement phone I received has an issue with the mic because no one can hear me. Everything else about the phone is ok, just no one can hear me during a call. I would like to send it back for another replacement.

Amazing service. Received new device in the time it was said to arrive. Brand new like I was told, super easy to set up and program. Customer service was great as well, didn't have any trouble submitting my claim, and was very helpful despite my damaged device no longer being available. Very pleased with Asurion.

From the beginning to the completion of getting my iPhone replaced was very positive. From talking to the receptionist who was knowledgeable and worked with me through getting my cracked screen on my iPhone replaced. The replacement iPhone was received and the instructions were detailed in how restore and recover information on the old iPhone to the new iPhone. Step by step on the return process also. Thank you for the opportunity to let me share my positive experience with Asurion.

I had dropped my phone in the toilet, water damage. Tried rice, didn't work. Called, they were very quick and friendly, they gathered up info and helped me get set up to get a new phone. Received phone next day. I couldn't figure out how to transfer data so they were very quick to helped me with that. They were very polite and helpful through the process. It was a great experience. My new phone is working fine, always remember to not put your phone in your back pocket, because it's easy to forget.

I called in, reported my problem and the rep that assisted me was very professional, helpful. I paid my deductible and got my replacement device with no problem. Usually I hate calling in to service centers but the rep I spoke to made this experience a breeze.

This is not the first time I've used Asurion. Years ago I had my first iPhone for less than a year when I needed a replacement and went through 2 replacement phones before I had one that "worked". Years later nothing with Asurion has changed. My battery on my iPhone 6 was wearing out and I contemplated purchasing an upgrade or simply using the insurance to get a replacement.

The service provided was superior. My replacement phone was delivered next day air and was the exact phone I had. The representative was very professional and had the knowledge to expedite my order proficiently. Thank you for the excellent service.

When my 13 year old dropped his phone (Samsung Galaxy J3) and busted the screen, I placed my claim at 10 p.m. one night. I had my replacement in my hands ready to use at 10 a.m. the next morning! I was never questioned or made to feel stupid! Thanks for a GREAT job! I would recommend Asurion to anyone!

The phone that was sent was nowhere near the phone being replaced. Had an issue activating the phone and requested a new phone to be sent. After receiving the first phone, all other phones never made it here. Ended up buying a new phone.

The phone seemed fine but on occasion would power down and the screen would be blank. Could not access anything. Then the only way to get the phone to work was to reboot. Now it is happening more frequently. The replacement phone is a joke.

Everything was taken care of in a timely fashion. Great. I like fast and good service. When I called my son's phone getting stolen they helped out right away. I have always recommended this insurance. It's so worth the deal. Great service and great product.

I was a little disappointed that I got a refurbished phone (iPhone 6s) with pen marks all over it. Also the headphone jack was missing the white piece inside it that keeps the headphones in tight. I understand I broke my phone but 11$ a month plus 200 dollars for a refurbished phone is a little ridiculous.

We received our replacement phone really quick of course after paying our $150 deductible. But we were very satisfied on the timing it got to us! Also we RETURNED OUR DAMAGED DEVICE TO YOU with CERTIFIED MAIL SHOWING IT WAS RECEIVED BY YOU ALSO. Great experience. Thank you very much!!!!

I did everything online and it was a very quick and easy process. I had no problems still all. I also love the fact that the phone will arrive tomorrow. I have used your service for another phone on my Verizon account and it went well also. Thanks.

My phone was damaged because I dropped it. Asurion was perfect in making sure that I received a new one in a very timely manner. The customer service was awesome! I received the phone in a very timely manner. The process of getting a new phone was a great experience.

Was a great experience. Very professional and rapid response. I will continue to utilize the service and recommended it to people I know. I had a hard time with Verizon but great with you all. Thank you and have a good day.

I would absolutely refer your service to a friend. You were quick, professional and quality service was provided. I was able to take my new phone back to Verizon and they were instantly able to turn it on and connect it to the cloud.

I know it's not your fault but I was told 3-7 days before the replacement devices came in, it was around 13 days. Not really a big issue but it was kind of inconvenient. I also dropped this one and took a chip out of the screen so I will probably be filing another claim in the near future.

My son shattered his phone beyond repair. Asurion replaced it very quickly and efficiently. All we had to do was pay the deductible & send the broken phone back. I would definitely recommend this company to others. He is very happy with his replacement phone.

The Asurion agent was very helpful making certain I understood the full extent of the coverage I had and the actions he could take to get me back up on a Pixel phone. He carefully set expectations and then Asurion exceeded those with an early arrival of the replacement device. Well done!

My phone was stolen. Asurion replaced it with an upgrade, they were out of stock of the previous phone. I did have to pay extra for that though, which I thought was unfair being it was out of my control but it's okay. I like the new phone.

I filed a glass repair on my Samsung Galaxy S6 to be replaced onsite. After the tech botched the repair twice on within 2 hours and then left my phone useless, I called Asurion and they stepped in and offered a complete phone replacement for the cost of the glass repair to be delivered overnight. That's great customer service!

The process was very challenging online and figuring out how to disable the iPhone location was also very troublesome. There was no phone number to call and get help and I used the IM customer service site and it was ridiculously poor at addressing my needs; they were clearly all pre-programmed responses.

I was panicked after my husband lost his device. I was sweetly surprised when the process was so easy and I was completely taken care of. In the future I will not hesitate to contact customer service for the support that I need to replace our devices. Accidents happen, but it doesn't have to be a hassle!

I was devastated when I got my phone stolen last month, thinking I would have to pay full price for a new one. When I went into the Verizon store they told me my insurance with Asurion covered the loss and I was so relieved when I only had to pay $150 for a new iPhone 7! The process was so easy and simple and my phone came in the mail the NEXT DAY! Thank you Asurion. :)

The website was very user-friendly and easy to navigate. I presented my claim in the evening so never imagined I would get a replacement phone the next day. My phone was replaced within 18 hours to rural Maine that doesn't usually qualify for next day delivery! Thank you!

Awesome experience with Asurion. I had no problem on the phone with them or had no problem whatsoever getting a new replacement phone. I was up and running in 24 hours and they paid postage to have my other phone returned. I did not like the $149 fee because I pay $15 a month for insurance. But who does like the fees. I also like the fact that they did not have my particular phone in stock so they were forced to upgrade me to a newer model at no charge to me. Overall it was a great experience

My experience with Asurion was excellent. My phone was damaged and they responded right away. They were very understanding of the situation and got everything sent so I could get a new phone quickly.

My husband needed a new phone and they were very helpful and got him his new phone in a hurry. They shipped his new phone right away and set up was a snap, and the directions were great. I would recommend them to anyone.

The company did a great job with helping me on replacing and sending out my new phone. They sent it out in a timely manner and arrived on time and was in good packaging. Everything was wrapped and was in its proper place and I had no difficulty in setting up my new phone and resending my old phone back.

Anthony ** is a great adjuster! Quick, precise and a pleasure to deal with. I had the check in the mail within 6 days of original reporting of incident. I had a great experience and am glad you are my carrier, thank you!

The service associated with the iPhone replacement process was fine, but the quality of the product was a disappointment. I assume sending a refurbished phone is allowed by contract, but the one sent won't charge beyond 75%. The fix was to send it back and start over with another phone. This is a royal pain to do and a big inconvenience. I chose to keep it and deal with the shortcoming. Quality control is extremely lacking. If systemic you will have a hard time justifying your cost.

I had a pretty good experience with my replacement device! The Asurion employee on the phone made a great effort to make sure I was taken care of. They did not have any LG V10 available at the time, so she upgraded me to a LG V20 instead. The only problem was that it was on back order and it took Asurion about a month to get my replacement to me. I was lucky enough that my old phone was still operational for the duration of the delay. Also she did not mention to me that the new phone has a completely different charger, so to my surprise I had to buy about 4 new chargers. I love my new phone now though! Thank you Asurion for replacing my old phone and upgrading me to a new one!

Overall I am pleased with Asurion's service. Staff were very helpful and service was fast. Replacement phone is very nice. Only negative - I wasn't able to have my phone replaced with same make/model. I think there should be some sort of compensation for this issue. However, comparable phone is satisfactory.

Thanks for the awesome service provided. I really appreciate the prompt service in this urgent time! I would always recommend Asurion to all my friends and family for their device insurance needs. They provided me with a replacement of my phone within 24 hours of me filing my claim.

I received the replacement cell phone very fast and the return of the damaged phone was very easy. Even with the insurance, it was still $199 but that was lots cheaper than a new phone. I will continue with the Asurion insurance on this new phone and one of my other cell phones.

My son fell off a boat into the ocean while on a fishing trip. We were in a family vacation and we tried to dry it out, left it alone for a couple days, and tried to charge it. Nothing worked and it was dead. Salt water I guess. I went to my Verizon store in town where we have our family account with 4 phones on it. I have insurance on both my children's phones. They explained how to get in touch with your company and their website. I explained the entire situation to them, paid the $180 or so, and the new phone was delivered the very next day. It was a very quick, easy, painless, professional system you have created. It was one of the best customer experiences I have had.

Yes, Asurion did replace the phone as expected, however we had a very difficult time with setting up the new phone based on lack of information. Suggestion, have more information on how to reset new phone or at least contact information for help.

My phone screen stopped working right before I left for the airport. Called Asurion. They delivered a replacement to my destination hotel the next day. I had a working phone before I started the day. That is good customer service to me.

I am very pleased with the entire Asurion process in how my claim was handled in a simple and efficient way. I have had to use Asurion multiple times through the years and have never had any negative experiences. Nothing but praise for Asurion.

Everything was handled professionally and quickly. Completely satisfied. Excellent service. My phone was damaged, I called Asurion who sent me a replacement immediately. I then sent in my damaged phone. The replacement phone was an upgrade as well! I love my new phone!!

While I did receive a replacement phone quickly, I feel the deductible is INSANELY expensive considering I pay almost $11 per month for insurance and receive a used/refurbed phone. The replacement phone had somebody else's email address in it when I went to set up my own. I would have been better off not paying the insurance and just snagging a used one online.

The phone they sent had no scratches and works perfectly, better than my old one that had a shattered camera. I have used Asurion in the past and will recommend them to anyone. They sent a new charger and the same model I had so I didn't have to replace any of my accessories.

I was able to do it all online!!! How awesome is that. It went smoothly and painlessly. Received replacement phone the very next day and returned broken phone. No 3rd degree about the broken phone and no hassles getting replacement phone. Thank you Asurion for a great experience.

I was very satisfied with prompt response thanks for doing what you said you would do. I will always keep my phone under warranty. My experience was very satisfactory. My granddaughter is the one whose phone is insured and I am happy that I made that choice.

The cost to replace my device was $149 not including the monthly fee I have already paid. This is much too high for a device that is 2 models out of date. A cost of $50 for this model phone is more appropriate. Otherwise replacement was relatively easy.

Thank you for all your help and giving me a phone that is actually functional again! I had no problem setting up my phone and have not had a problem since. I don't have any scratches and I'm not cutting my face on my phone anymore which is great. It works just like the other phone and still has all my stuff on it!

I was happy with the response time to replace the product, but I was very unhappy with the repeated calls and emails from Asurion to inform me that I needed to log on to the website to disable the tracking tool. I followed instructions, made sure it was removed from my account. Yet, I continued to get correspondence from Asurion that I was not done.

Your service was great up until about the time the replacement phone arrived. I sent you an email at that time telling you that I had found my phone and asking what should I do with the replacement. I never got a response. The phone is still sitting in its shipping container unopened. How do I return it and get a refund?

I lost my phone one night so I had to call you guys and you sent me a new one that came in 2 days, great work everyone all around. I would definitely recommend you guys to any and all of my friends. Let's go ducks!

The first phone sent to me was the wrong device. The second device did not work properly AT ALL. Dropped calls, no one could hear me, "sounded like I was underwater", I'd be reading mail and the screen would shut off, back to home screen... and on and on. I finally returned it at the store and got a brand new phone, because your refurbished replacement phones are basically JUNK. Not happy with the products you replace with and the customer service was adequate at the most and frustrating as well.

I had the screen on my son's phone replaced. The technician did not do a good job. After I called Asurion and let them know I was unhappy with the job their technician had done, I was shipped a new phone the next day. I would definitely recommend Asurion.

I broke my phone on Monday, and we were set to go out of town early Wednesday morning. Asurion got a replacement phone to me by Tuesday evening, but by Friday of that same week, the replacement phone was shutting off and draining battery from 40% to 0% in a matter of minutes. On top of that, the Touch ID would stop working off and on. If I am going to pay money each month for insurance coverage, plus a deductible to use the insurance I'm already paying for, I ought to at least get a working phone.

My daughter's iPhone was damaged, and we had it replaced by Asurion. The replacement was quick, and went exactly as described. The new phone is fine, and the experience was very good. We are happy with the replacement. Thank you for making this as painless as possible. Regards.

I received good customer service from the representative. My phone was delivered in one day, which was highly appreciated. I do think that the deductible in which customers have to pay along with a monthly fee for the insurance is ridiculously outrageous.

I was overwhelmed with the service of Asurion. I couldn't believe I actually got a replacement phone less than 24 hours after I filed my claim. I dropped my phone and cracked the screen, Verizon recommended I file a claim so I did. Great job Asurion... great job.

Thank you for replacing my iPhone so quickly. It was appreciated. The insurance was well worth having. Customer service rep was polite and did a wonderful job at helping me. My phone was shipped out and to me within the time told.

Very positive experience. I understand the reasoning for having to provide documentation in order to minimize fraud but it is a bit cumbersome. Overall, the process was efficient and a replacement phone was provided very quickly. I even had a need to call customer service and the representative was very helpful.

Quick and so professional in responding. I was amazed. No jumping through hoops. I am so glad I chose this group for insurance. I would have definitely recommend Asurion and I am grateful to Costco for suggesting Asurion. I have had many phones and lost them with no recourse.

The speed and professionalism in replacing this lost phone made a big impact on me. The process to set up the replacement was simple and easy to do. The phone arrived quickly so there was limited downtime. I will, no doubt, use Asurion in the future and refer others to it.

Service to replace my phone was great! They had my new phone to me within a day or two! There was no hassle! Glad I have the insurance. Thank you Asurion for replacing my phone so promptly! They didn't have the phone that I had (black phone), but replaced it with the same phone - only a different color.

This is the first time that my experience with Asurion left me less than satisfied. I didn't get my phone on the day it was promised and I received 4 or 5 confirmation numbers before anyone could tell me how I could track my phone. I have a daughter in the military and she needed her phone before reporting back to her duty station and obviously this never happened but Asurion did not hesitate when taking out the fee for the phone. After it was all said and done I should have been reimbursed for my troubles. This was an awful experience.

They were fast, simple, super nice. It was a great experience. Phone was shipped right away with no problems at all. I never been treated as nice as they treated me. I was in a bad mood because I broke my phone and the person I talked to put me in a good mood. Thank you so much.

The replacement device was received quickly. However upon activating the device it would not connect to the network. It would continuously go in and out of connectivity with the network, so it appeared to have not been repaired from whoever turned it in before that is why am dissatisfied.

My replacement came quickly and was an easy claim to process. Replacement phone was in perfect condition. All features work perfectly and I would recommend Asurion insurance to anyone with a smart phone. Thank you for your service and prompt response.

Device arrived promptly, first replacement had a hardware problem and sent back next day. Second device arrived promptly and worked fine. I was in the phone for three hours with Apple trying to get the first device to activate. If not for that issue I would say it all went smoothly.

The service was great, however I am having issues with the device. I'm assuming this is a remanufactured phone, yet I bought a new phone from the beginning. I would expect that an insured phone would be the same quality as a new phone.

It was not the best experience because the price was high amount for a product that is horrible. I pay how much for insurance and when I got the phone it would have delays within a month and I did not download many apps or anything. Also the headphones broke after three uses and I don't blast my music. This is horrible service and I am upset that I paid this much for a phone and appliances like this. Oh also the shipping in itself was a problem but I know that is not the company's fault so I'll save that for another complaint.

While cruising in the Bahamas, my son dropped cellphone overboard. I called to get a replacement phone and it was delivered the very next day. So my husband, who was scheduled to join my son on the boat the day after, was able to take to him. Could not ask for better and timely service.

My daughter accidentally dropped her phone in the toilet. She tried drying it out but it still didn't work. I called Asurion and within a couple of days I had a replacement phone. Everything worked out better than I had expected. The new phone works great and she hasn't had any problems with it.

Great experience with Asurion. From the initial filing of my claim, they updated me via email and kept me updated with the status of my claim. Everything went smooth and I received my replacement phone very timely. In addition, they sent me a postage paid envelope with the return address for my broken phone. This was a great experience.

My original replacement was having volume and hearing technical issues which was a problem because I work off of my phone. So Asurion made sure I got a brand new working phone that day... Was very happy with the service I received on that day with Asurion and Verizon.

The phone(iPhone 6 plus) Got here super fast and was in perfect condition when I got it. Very happy with my replacement and how cheap it was to replace it. I definitely recommend to anyone who asks they should buy insurance for their phone.

Took forever to get in touch with someone to replace my phone and within 3 days of getting the phone, the screen went black. This has happened a few other times. The customer service was so bad I might just not bother going through it again... I would never get insurance through Asurion again.

My phone screen all of a sudden had a multicolored line going across screen. My phone was still under warranty so why did I have to pay 150 bucks then for a replacement??? Not sure about warranty thing but was wondering about the 150 buck thing...

Fast replacement. My phone was damaged when it was dropped on a Saturday. I contacted Asurion and received my phone on Monday. Considering it was the weekend, I was very pleased. I have, therefore, continued my insurance with them on my new phone.

Was friendly enough. However it took longer than 24 hours to get my device. Also when streaming videos or music the phone will lose signal from time to time. An issue I've not had with the S7 I had before or any other Galaxy device.

Besides having to call repeatedly and explaining my situation to numerous customer service reps (I use that term loosely), who all seem to not be able to read any notes that the last rep left on their system, they stole $339 from my bank account. I had a customer service rep look into it and said they made an error in withdrawing the money because the phone was received and signed for the same day and the withdrawal was not meant to come out at all if they received the damaged phone and even if they didn't it was not scheduled until the end of the NEXT month.

The professional service and speedy processing of my claim was a wonderful delight. And I am especially happy I received an upgrade phone at no additional charge. My only complaint is the charging cord for my device is abnormally short.

The phone was returned promptly. My damaged phone was a total loss and a new phone was provided. Not knowing a great deal about repairs or how to handle this situation, I was very pleased to receive my new phone promptly and easy to understand instructions as to how to return the damaged one.

I got my phone next day. So far reliable service. This the second time I used the service and am very pleased with the outcome. I would recommend this company with high regards to anyone who needs this kind of service. Thank you for your promptness.

My charging port broke on my phone and I had a replacement the next day. The customer service representative was understanding and did everything she could to help me out. Even got me a newer model of the phone I had. Amazing service!

There should be no reason a legitimate request is denied. Enough money is sent to this company that all requests should be honored, whether it is broken or internal. Not everyone registers equipment with more than us consumers we should be afforded that right and courtesy. I received my phone in a timely manner. The consumer should also be told if the product received is new or refurbished. The return was effortless.

My Teenage son damaged his new smartphone. A baseball cleat punctured the screen while in a separate pocket of his backpack. Thankful we purchased a warranty plan when upgrading him to a smartphone. Seamless replacement of phone! I would highly recommend Asurion to any cell phone customers.

Fast, quick response and received the replacement phone the next day. Great job. Would definitely recommend to everyone to use. Thank you very much for all your help. Very easy to fill out the forms and submit to the company. Returning broken phone was a breeze.

Easy process and order arrived next day. We were very pleased. Phone deductible was pricey but we expected that. Definitely recommend that you have the insurance. It is very well worth it. Getting online and filing claim was fast and very easy.

Very satisfied! Customer support was very professional and answered all my questions. She was very nice and extremely helpful. My son had his new phone within a few days which put my mind at ease. Would definitely refer my friends and family.

I had a very bad time the first I contacted you guys. I was given the wrong phone and carrier and was not happy and was treated very poorly. I had Verizon call and help me. Did not help when I got my new iPhone. I did not get compensation for my troubles. It helps when you do things like that. I was on the phone for 4 hours.

Once we got through Verizon to you we got speedy service, but it was two calls and 35 minutes of jumping through hoops to get there. Now we are having issues with the replacement phone and will be calling this weekend to see how we can fix those issues. So it has been a both good and bad experience.

About a month ago, I accidentally ran over my phone with my semi-truck. Thank goodness my wife said we're keeping insurance on it, so I was able to get a replacement phone in no time. It's like I didn't even break it. It was very easy to set my phone back up. My wife received it and had no problems getting it ready for me. ;-)

Excellent service. All the process and delivery was very fast and send and received on time. I call to your company and the lady and supervisor who I talked they gave me all the information. And made me the recommendation to my process. The service was amazing. The courtesy and respect. I'm very glad for your support.

Samsung 7 cell was replaced after screen got small crack. Phone matched phone replaced. It arrived quickly. Only drawback is the amount to pay since the phone owned was already paid in full. However the service was professional and responsive.

My replacement phone is messing up. When I try to take pics, it glitches every time and the flashlight button glitches. I'm not happy at all with this phone. I would like a new replacement phone. I'm not happy with the phone you sent me.

I was devastated to have lost my phone. Thanks to Asurion, I was able to reconnect to everyone and my music. I was surprised when the phone arrived that quickly. I had a little difficulty turning the device on but Verizon helped me to do so. That was great service.

Mine was damaged and after a short phone call a replacement for a similar device was sent. I received it within 2 days with very clear directions on how to set up the new phone and return the old one. The person who took my claim on the phone was courteous and handled things promptly.

I contacted Asurion on a Saturday for a replacement device for my daughter. The company gave great direction and instructions regarding the process. The phone arrived on Monday. I was able to receive the phone when they advised us it would come and then returned the broken device. I am glad we had the insurance in this instance. Thanks for the service.

Replacing my damaged tablet - Premiums are a wise investment. Glad to have such good service. Only problem was the return envelope was the size for a phone! Did use the shipping box with the label from the envelope attached to the box. Worked out well. Thanks for all the help I received.

The process for the phone replacement was straightforward and not as scary as I thought it would be. The guidance and direction of the online process made it easy to follow and easy to use. The phone was here very quickly and is working great! Thank you very much.

My device arrived early which was nice. However, when I opened the package that was shipped to me I was disappointed to find the screen on my device, although fully functional, was terribly damaged! Is there anything that can be done to address this issue?

Phone took a short drive into a sink at work rendering it pretty much useless. Filed a claim the next day and my replacement was in my hands the following day. Thank you for making it a very fast and painless process.

My device was delivered in a timely manner. When I called support for help with setup; the agent was knowledgeable and patient. He helped me get my new device set up. The new phone works as expected; I haven't had an issues with it up to this point.

This phone is worst than the one I had feature-wise. I can't afford another $150 to replace the replacement. Just sucks. Probably won't get insurance again. It's not worth it. Just get a new phone next time and deal with paying for that.

I lost my phone in the airport before leaving for the easter holiday. I called the next day and received a replacement phone the day after that. However, the battery died, so I called and they sent a replacement for that one and I received it in another 24 hours. Unfortunately, that phone didn't charge properly and was dying, so I called again and they sent me out another phone. Third time was a charm. I got a brand-new phone (the first was new, the second was refurbished) and it is working great. I don't love the new $250 replacement fee to get a new phone but they don't hassle you and they do send a replacement out right away. They did apologize for the issues I had and the new replacement phone is guaranteed for a full year, so I'm very happy now.

My new phone was sent as soon as possible... I got the same color I wanted and it works well. Thank you for replacing my device. I would recommend this service to others. It was worth the price of having insurance.

The phone (LG G4) arrived quickly, setup was easy, but after using the phone now for a few weeks the touch screen does not work most of the time and the camera does not focus very good. Have to turn the phone screen on or off with the button on the back of the phone.

Service was great. Only disappointment was I had to choose a rose gold iPhone 7 Plus because the glossy black was out of stock which was my original phone. I really wanted my black one back but my screen would have fallen off by the time the black was restocked.