Asurion Reviews

Promptly received package to return iPhone. The process went smoothly. My daughter did require some additional assistance since she could not turn off the iPhone tracker since her screen was not working. Will continue to use this plan for future phones. More specific instructions to return iPhones will be helpful.

Service was easy to use but when we sent back the old device, it was lost in the mail. Was worried Asurion would charge us ~$350 for not returning the phone but when I called them, they were very quick to change the status to returned/lost during shipping so I wouldn't have to worry about the $350 charge.

I was able to get a replacement phone, all within a timely manner. I was helped when my replacement had a glitch, and got another replacement phone. Overall experience was good. I had good customer service. Even when it was unusual hours, although it was normal hours for me since I work night shift.

I was traveling abroad and had my phone stolen. Despite being so far away, Asurion made it very easy for me to file my claim and had a phone waiting for me when I returned to the States, they even sent it to the city I landed in, even though it was not my hometown! I would definitely recommend to a friend.

After posting my latest review to this site (and a couple of others), and also posting a complaint with Asurion online (not via the phone which was what I tried two times before), I'm happy to say that they reached out to me and have credited my AT&T account for the $89 deductible. The lady who contacted me on my phone was very apologetic and helpful in resolving the situation. My faith in this company is restored!

I was very pleased with the service that I received when I reported that my Samsung tablet was missing. The person handling my situation was very polite and helpful, I was very comfortable when asked questions regarding my tablet. And to my surprise my service was reconnected in a very reasonable time. I certainly appreciate all the assistance with my problem. I thank you very much.

This may be excellent insurance for those who seek it and are willing to pay for it. I noticed a charge on my credit card account from Asurion Wireless Insurance for $199.00. I thought that was interesting because I never applied for insurance from this company. If I need insurance or anything else for that matter, I will ask for it. I will never pay for something that was provided without my consent. I have no idea how this charge was incurred. The one thing I do know is that I will dispute this charge with my credit card company and will never pay it.

The replacement phone (Google XL) for my son was wonderful and arrived the next day! The process was easy and we are very satisfied with the experience! I would definitely tell my friends about our great experience. I am so happy things went so smoothly regarding my son's phone. He was pleased he didn't have to go without a phone for very long.

The process was simple enough however replacing my three month Note 8 phone which cost me 960.00 dollars with a used ZTE Blade Spark that I could buy for 69.99 and charging a 225.00 deductible is no bargain. I am still making payments on original phone. The phone was found and they want me to send it to them. What a joke. Asurion won't release my phone so I can activate it, the phone they sent me was defective so I already returned it a month ago and I still have no phone. They want to send me a Samsung Galaxy S3 but I am not having it. I am not paying 225.00 for a phone I can buy for 49.99 and send them my 960.00 Note 8 phone. I am going to cancel my insurance and may have to change carrier. I give this company a rating of a SCAM artist.

We started a claim and had a replacement in my hand the next evening. The replacement was 'like new', no dings, scratches or signs of use at all. The replacement worked perfectly and still is. Very easy to start and finish a claim. The website is very easy to use and if I had a question I wasn't noon hold for more than 5 minutes. Thanks.

Was very pleased with the service. Totally satisfied. It was easy. Phone was sent within 2 days. Easy to return old phone. Directions on how to return phone was clear. The person that I spoke to on the phone was very nice and easy to work with. Great program. So glad I had insurance on phone.

Asurion did their best to send me a replacement phone for my broken screen. The process was very quick and got to the point of my problem within a few questions. The shipping was very fast and return was just as easy. I had no problems with the replacement device and transfer of my stuff was very easy with both Verizon's transfer app and Samsung's transfer app.

Grateful to have insurance, my S5 was stolen? Surprised to get a S7. Still adjusting, but it's a nice phone. Planning on using IT to get more savvy, another nice feature with Asurion... volume was not loud enough to start, we got it... I think.

I was worried that the extended warranty process would take a long time and I needed the replacement phone as quickly as possible. The replacement phone was for my son and he was flying back to California in two days. I submitted the claim and received a replacement phone the next day. I was also impressed with the follow up from customer service.

Asurion has never let me down and has provided me with quick and friendly service. I highly recommend everyone to carry Asurion insurance on their phone, if cost effective and is less trouble than you think. Claims take less than 5 minutes to file then you get your phone in about 24 hours.

My phone needed to be replaced, and I was flying out of town by EOW. I was concerned that the whole process of initiating the online claim, and waiting to receive the replacement device would take too long. I was shocked when my brand new replacement phone arrived next day! I had plenty of time to set-up the new phone in time for my trip. Best insurance investment to date. Beats auto, home owners...

Everything worked as explained and arrived the next day. My new phone is working well. The agents on the phone call were very courteous and went thru all the details. I was very pleased with the rapid response. Verizon store personnel were very helpful in setting up the new phone.

I couldn't haven't been more pleased. It is very stressful losing your phone. The operator couldn't have been nicer or more helpful. I called at 4:15 in the afternoon and received my phone at 10:15 the next morning. There were no extra shipping charges. Please thank the operator. Thank you.

Thank you so much for reuniting me with my phone. This is my lifeline and without it I am just drifting. You guys made the experience a little look less hectic. Your Team Members are knowledgeable, professional and very courteous. Thanks from the bottom of my heart. I made the request. A knowledgeable team leader walked through the entire process and my phone was overnighted and we were back together again. Thank you, thank you and thank you again.

My damaged handset was replaced quickly as promised without a hassle. It got me back in the game, like it was beforehand. Customer service was courteous, shipping was prompt, and return envelopes for the damaged equipment were provided. The transaction was smooth. I would renew my policy with Asurion when I purchase a new handset.

From the time I made the call to the insurance company, they performed very quickly and well in resolving all issues... I received a new phone promptly. I am very satisfied... All is well and will continue to keep the insurance plan and continue on. Thank you for your cooperation in this matter.

Response was fast. Verizon in Saint Marys was fast and very friendly. I was very pleased. I received my phone within the time stated. The assistance I received by phone sped up the procedure. I was helped by a very pleasant and helpful assistant during the process at the store and on the phone. I would highly recommend to all my friends. Thank You.

Worked online to get phone repaired. Broken screen and hot battery when charging. Very easy to do. And they are replacing the while phone instead of repairing old one. Great response! Thanks for your help and convenience! Chat with Michelle was helpful too. Will use again with other phones and tablets if needed.

This is the second time I’ve used Asurion. The first time my son was ocean fishing in Florida and dropped his phone in the water. They replaced the phone quickly. This time my granddaughter’s iPad had a broken screen. It was replaced immediately. Super service, thanks.

My tablet fell from my backpack and cracked the screen. It was an old Samsung Tab S2. When I submitted to have it replaced, they did not have the exact model, but they upgraded me to the newer tab S3. I love this service because I would have been out 600 for a new tablet.

My son cracked his screen on his Gizmo watch and Asurion replaced it within 24 hours. The process was simple and convenient. The only trouble I had was with Verizon getting it activated, but had nothing to do with Asurion. Service was helpful and I was completely satisfied. Thank you.

Had an issue with my son's phone. Started the process online and I noticed I had made a mistake. I was able to call Asurion and get the error corrected. They were able to ship my phone and I had it in 2 days. (It occurred over a weekend so 2 days is understandable.)

It was great. I had no problem filling my claim and the process from start to finish was just smooth and easy. Fast shipping, I have no complaints. The customer service online was great and very helpful. All of my questions were answered immediately. The cost was very low and I got exactly what I needed.

My daughter is in college and had her phone stolen. She is 19 hours away so being able to communicate with her is vital. Once I filed the information with Asurion the phone was shipped and they were very helpful in getting her back up and going. As a parent this was so reassuring knowing we could communicate and know she was safe!!!

Everyone I spoke with during the process of getting my phone replaced was very friendly and helpful. The first phone I received did have a manufacturing defect with the screen and the associates at Asurion were very helpful and had a replacement the next day. Great experience dealing with Asurion.

Thanks for being so quick and getting my daughter a phone and being so easy to work with. I highly recommend getting the insurance. Sending the phone back was also easy and painless to do. Thank you so much!

I was riding my bicycle and had my phone in my back pocket and it fell out. I heard the phone hit the ground in the street, I stopped my bike and as I got off a truck ran over my phone crushing it beyond recognition. I called Asurion and they were extremely helpful and my replacement was in my hand the next day.

I would recommend it 100 percent, I always get great service and am satisfied with everything, always getting friendly attention. All my questions answered, if any concerns right away solved, so happy with service, satisfaction guarantee. Customer for many years and will continue to be... Thank you for everything.

My husband broke his phone and needed it fixed. They sent a new phone out that day and he received it the following day. They did a great job in a short period of time. I was very pleased with the great service. I would definitely recommend them to my friends.

Outstanding service. Very pleased with the efficiency and accuracy of your service. The replacement phone arrived exactly when we were told it would — even with a snowstorm. I would highly recommend your services to anyone purchasing phones for their families. Once again, thank you for the prompt, efficient service— we truly appreciated it.

Asurion quickly replaced my iPhone after I got it wet kayaking in Florida. Replacing it was a simple process -- much easier than I expected. And I got full coverage, except for the deductible of $89. I've carried insurance on my phones for years without using it, but I'm glad I had it this time. I recommend it.

I misplaced my phone either at my daughter's house or in my home. So far we have still not located it. We have also torn my car apart, but still no phone. Luckily, I had the insurance with Asurion and received a new phone with all of my stored information intact.

I lost my iPhone, and when I realized it immediately went back to where Iast remembered having it. The phone was no longer in the place I thought it was. I completed the Asurion online claim form, which did not take very long, and my replacement phone was delivered the very next day. I was very happy that the claim process was very easy, and I was able to be up and running and connected again in a very short period of time. I didn't have to wait days to get my phone back. As a matter of fact, my exact phone was not available, so I ended up with an upgraded phone as well.

Yes I would recommend this company very highly. As soon as I called they let me know immediately that my replacement phone would be on its way the next day as it was late when I called. The person to whom I talked was very polite and helped me out very fast.

Everything was great. Help over phone with customer service and the arrival of product. I was very pleased. I have used the service with my family in the past and have always been happy with the service. Everyone was very helpful in getting me the service that was needed and making sure I received my new phone in a timely manner. I will use service if needed in the future.

I was very satisfied with the way my claim was processed, Fast and prompt. Customer service at its best. Was also very satisfied with the way Asurion conducted their follow up after my cell phone was shipped to me, ensuring and verifying that I had received my cell phone. Excellent service.

Happy to have my phone up the next day. I was surprised that it actually was so easy. Phone was better than my old phone although battery not as good, seems strange. Glad it worked out for me. Can't imagine life without my phone. Actually, it might be better without it.

Called for help and immediately was told what I needed to do and that I would get a replacement cell phone sent to me the next day. I returned my broken phone. Very pleased not to be inconvenienced too long. I then went to Verizon and they helped me set it up.

We have continued to insure our Verizon cell phones with Asurion for several years due to the outstanding service we have received. When needed. For example, we recently entered a claim with the Asurion website in the midafternoon we realized the phone was lost. The replacement phone arrived at our door the next day at 11:00 am ready for business.

Great satisfactory service with quick response. It took me much longer to return the phone because I was having troubles transferring information.Then I was worried that I was gonna pay some Some sort of a penalty Or they were gonna charge me for keeping my device But I was wrong. After they contacted me to remind me about returning the device they were very polite And professional.

Replacement phone that was also marked as refurbished was trash.Probably spent 2+ hours with tech support to no avail. Thankfully Asurion replaced that phone with a newer model that seems to work just fine. After spending $200 on premiums, I was still required to pay a $150 deductible for a phone that Verizon says is worth $120 toward a trade-in. Somehow that math is hard to understand. I believe the deductible should be on a sliding scale, based on what a working phone is worth on trade-in/sale.

Everything was great, the only thing wrong is, I've had my tablet over a week and can't use it. The SIM card never arrived with it. I called and a representative said I'd get it Monday but it's now Wed and no SIM... so I cannot activate my tablet. The representative was very nice. I'm hoping it comes today. Service of replacing my tablet was awesome. I got it right away. Now if I can get it activated it would be even better.

The replacement of my phone came quickly. I was able to use Tech coach through Verizon to activate it and was able to mail the old phone back to Asurion quickly. There were no problems. The new phone is working good and Asurion was quick to respond to my needs and replace the old phone.

I am a disabled woman and my phone is critical for my well being, Recently my phone fell and cracked although it was still working. I went back to Verizon and they were so helpful I literally had a new phone the next day. What excellent customer service; It was very impressive to say the least. Having this insurance gives me a sense of security; Good job Asurion.

I was completely satisfied with the ordering & timely receiving of the replacement phone for our company employee. Very easy ordering online & received the next day! I would definitely recommend Asurion for your cell phone insurance needs. Hopefully I will not need to order more replacements, but it's assuring to know that it will be a smooth transaction.

My phone was stolen on Saturday so put in an insurance claim but couldn't receive it till Monday because Sunday was a holiday but by Monday afternoon I had my new phone in my hand with everything needed to activate it. I couldn't possibly ask for a better, quicker response and replacing my phone than this was. Thank you so very much.

I had a seamless process having my phone replaced. I called and started my claim there. I was then lead to continue the process and online. I went online finished the necessary steps to get a new phone that I could hear out of clearly. I was amazed at the ease of the process and I thank Asurion for that.

The customer representative that helped me was very helpful on finding a phone that was equivalent to the one that I broke because you guys did not have any that I had broke. I could not be happier with my replacement! The phone came promptly the following day as promised and was ready to use within minutes.

You do a wonderful job. I only wish I had been able to use you for the last flip phone that was waterproof but because it blew up right before a big blizzard and I was scared to not have communication, I had to go buy this phone. Not your problem, I know. I am so glad I had the insurance! Thank you so much!!

Overall the customer service has been very good, my biggest complaint is the amount of phone that had to be sent out to get a working one. I was sent out a total of 3 phones before I received a fully functioning one. I recommend a better testing or quality control protocols to help eliminate some of this in the future.

The customer service was beyond helpful, I appreciate those that took the time to clarify any concerns and helped with the walkthrough of the entire process. these are the people that made this experience a breeze and worry free. I also liked the reminder email to mail out the damage/defective device before the time was up, this helped as a friendly reminder for me with my busy life.

My son's phone died after he dropped if about 1000 even with a case and screen protector. I called and they sent him a new phone the next morning! It was so easy. I just followed the instructions and mailed back his old phone at no cost to me. I only had to pay our deductible and the representative was super nice and helpful. I would HIGHLY recommend this insurance to anyone, especially if they have kids. :)

Device was delivered when expected, no issues. Thank you for delivering the device on time and in good working condition. Will recommend Asurion to a friend. Will continue to use Asurion to protect my devices. Look forward to the service that Asurion provides for future devices. Will let my friends know as well.

I have paid premiums for the three phones that are under my Verizon contract for almost two years. A couple of months ago my son's phone was damaged and I was given the Asurion contact information by Verizon. I was assured by the customer service representative that I spoke with that my son would be receiving a brand new iPhone 6s. Two weeks ago the home button on the phone failed and we took it to the Apple Store to see what happened and if it could be fixed. The Apple rep informed me that not only the home button was not working, but the display screen was defective as well. I then learned that the phone was refurbished which was completely the opposite of what I was told by Asurion.

A company phone was damaged and I needed to order a replacement. I was pleasantly surprised how easy it was to order the phone online. I was equally surprised at the speed at which we received the new phone. My manager was without a phone for not even one whole day! Thanks for your efficiency!

Asurion has replaced 2 of our cell phones that had been damaged beyond repair. They sent us the replacement phone within 24 hours with clear instructions how to get the new phone working! Impressive that we were able to get the phone replaced with such ease and quickness. I wouldn’t hesitate to recommend Asurion to family and friends due to their effectiveness and timeliness.

The customer service was friendly and helpful but there was a delay in communication or information being updated. I didn't mind explaining the situation again, but I'm pretty sure there was a decent amount of time in between the calls. The experience was good overall and I received my phone replacement when stated. It was simple to return my other device with the packaging included. I received an email letting me know that it had arrived at its destination.

I have had to use Asurion more than once for my devices. I have to say each time has been an easy and quick process. I used the online process and it was very user friendly. My devices were sent to me and I had them within a couple days of making my claim. I would definitely recommend Asurion.

The claim was attended to immediately and efficiently and there were no problems. I certainly appreciate your help! Very pleased with your service and would highly recommend you to anyone. It is very difficult not having your phone available when you need it. The phone was received the next day. Thank you!

My experience has been GREAT. Every time I needed by phone replaced, I got it replaced. Asurion is a great resource to have. They have always been reachable for me and I have loved that. I would recommend Asurion insurance for anyone.

Thank y'all so much for replacing my phone. Y'all were quick with sending me my new replacement phone, and it was the exact same. Good job and Thank Y'all so much. With my job, I need to have insurance and protection for my phone. I will continue to be with y'all, y'all have done a good job.

My replacement phone arrived on time and in the 24 hrs I was given. The online claim process was much faster and efficient than in years past. I was able to access the insurance claim from my Verizon plan/device page. That link made the replacement phone time much shorter.

When I made the claim, they told me that the Red iPhone had been discontinued and was no longer available. We were very surprised when we got the package that it was the exactly like the phone we were replacing. The only reason I wouldn’t give it 5 stars is because they wouldn’t complete the order until the Find My iPhone was turned off. I didn’t like doing that until I was actually replacing the phone.

My phone had several cracks on the back case of the phone. I completed the easy online process. My particular phone replacement was on backorder. I needed my phone quickly so I called the customer support line the next day. I had a new phone a day later. The phone came in perfect condition and the customer service was great!

We had to replace a broken phone. The customer service representative was thorough, clear and helpful. Our questions were answered, a decision was made and the phone came less than 24 hours later. No problems, no confusion, no hassle. He made it very clear what was needed on our end. Excellent experience.

I had new phone within the one day but did have to take it to our phone center to get it back into service. Also, it was not the same phone, smaller, but with the same features. I am very thankful for Asurion and would definitely recommend it to anyone who has a cell phone. Thank you.

I had broken my phone and filed a claim to get it replaced. My only complaint is that only my father (the account holder) was able to file the claim. They would not let me do it so I had to wait until he wasn't busy to call. But other than that once he got around to it, it was incredibly fast and easy and they even upgraded my phone since the one that broke was out of stock! Thank you.

The whole experience was professional and I received the phone in a timely manner. The staff was knowledgeable, answered my questions, explained everything, and they were polite and courteous, I highly recommend your company. The phone is even better than my old one. I am just sad that photos are not transferable. Thank you for assisting me.

The lady I contacted was courteous and answered all my questions patiently! She gave me contact information to call back. She assured me my problem was taken care of and put my mind at ease! I have had to use the Asurion several times and have never been disappointed! I would highly recommend using Asurion to a friend!

The cell phone that was stolen was replaced in a very timely manner. The phone replacement wasn't the exact same phone, however, it was compatible to the one that had purchased. I would recommend having the protection plan for every phone from now on. The cost for the plan is very reasonable and is nice to know that if the phone is lost, stolen, etc. you can get a replacement right away.

The service reps on the phone were very helpful. Delivery was prompt. I would recommend to a friend. The phone sent to me works great. It is nice to have quick delivery when you are without a phone. Thanks very much.

I received my new phone and was back in service quickly. Thank you so much for your help! Customer service staff were friendly and efficient. It made my day great! I would recommend Asurion to my friends and family. Service was fast but I had a little trouble with the SIM card; but I eventually got it! Thanks again for your help!

This insurance claim was a quick and easy experience. Not at all like most insurance claims you dread. I did most of the claim within a few minutes and not half hour to an hour. I received my new phone within a couple days. I was expecting a week or two. Very happy with the way they handled my claim. Thank you.

Very fast shipment of my Replacement phone. Replacement phone had a defect and was sent a new replacement, and that one worked great! I had to call customer support and they were very easy to understand. They sent me a replacement right away. Couldn't be happier with service, and shipment times.

Been a customer for many years. Usually have great service, tonight was different. Called to see why my phone wasn’t getting the next day delivery, was hung up on twice and transferred to Verizon Wireless once. All I asked was why I’m still paying the same price but not getting the next day delivery. Very upset that I pay the same price every month for this insurance and paid the $199 deductible but I’m getting a 1/4 of the service since I have to wait 4 days to get my phone.

Asurion techs were very helpful and patient in helping me resolve the problems I was having with my phone with very little if any wait time. They were able to test and determine what the problem was without me having to be without my phone. I now have a working phone and had no problem returning my old. Thank you.

You quickly determined I needed a new phone when I called you. You were very quick and I had my new phone promptly. Your guidance in importing info from my old phone to my new one was excellent as was your method of my returning my old phone to you. Thank you.

I was very happy with how our claim was handled. My claim was handled very quickly, I put it in on a Saturday and we had the new phone on Monday. This was the second time we’ve had to use Asurion, and I was very pleased both times. I would recommend to our friends that they use Asurion for protection on their cellular devices.

It was easy to fill out the claim form for the broken phone. We received the phone promptly. My granddaughter list the return envelope so I had her call Asurion. They gave her the info and she returned the phone. Simple process and I would highly recommend carrying the insurance. It’s worth it!

I will keep it short. You guys knocked it out of the park. One of the best customer service experiences I have had. I had no experience filing a claim like this before. Taken care of all online, very clear instructions, easy to deal follow. Thank you for kicking butt!

First they are making excuses to not change your phone. They contacted me twice in the same day asking me for a document that was missing. I told the lady that I was waiting for it. She said I should just do it online then. She just hanged up on me. If there's another option to have your phone secured change it right now and remember when they change your phone they will send you a used phone.

When the replacement Samsung Note 8 came, the display had been cracked during shipment. I called and advised Customer Support and they sent out another replacement which arrived the next day. I am very satisfied with that fast response, thank you. The restore and reprogramming process was totally seamless and user-friendly, another plus and feather in your cap, thank you for that.

The tech who spoke with me by phone described the options I had in order to get my phone replaced/repaired. The tech also asked me to perform a few cell phone actuation functions ensuring the damage to the device was covered by the repair/ replacement plan. Overall I was pleased with the serviced I received.

Replacement process was convenient, quick and easy. Printed instructions were excellent. No problems pulling everything (even every last text message from the cloud). Don't want to have to do it again, but grateful that the coverage was there when I needed it.

I had great service, this was the second time I had gone through Asurion and my replacement device has always came on time and in great condition. The first time I went through Asurion, my phone had completely cracked and ink spread all over, second time, my phone had been submerged in salt water. Both times I had great service.

I thought all was well with my insurance transaction. At first. I had liquid damage on my phone. So that is what I reported in my insurance claim. So they send me a replacement. $225 deductible, which I expected, even though in the store they said it was only going to be $200. But that's ok! Not too much more anyways. But then, after I received my new phone, I had my old one setting on my desk. My son took out my trash from under the desk, and I am ASSUMING he accidentally knocked the phone into the trash. Because I for sure left it on the desk. But now it is missing. Since I cannot find the phone, I called and told Asurion and asked what I should do if I couldn't find it. I was hoping I wouldn't have to pay some $50 crazy fee or something. But - they said I would have to pay the FULL AMOUNT of the broken phone!!! So, basically, paying for the insurance, plus the $225 replacement fee was a total waste.

When I had to do insurance claim it was very easy and smooth. The staff was friendly and knowledgeable. But when I called back for a second issue with a phone after changing the screen I called back 3 times before they would send me a replacement so I wasn't too happy with that.

Awesome service. I filled out the paperwork on the website and it took 24 hrs and I had a new phone. Replaced new SIM card and restored my data and was back in business. Would recommend this service to all my family and friends.

Couldn't hear and my phone had static. They replaced my phone within less than a 24 hour period. Thank you for your assistance and prompt attention to this matter, it was very much appreciated, the representative was very thorough and walk me through the process to see what the problem was and I really appreciate that. Thank you so very much.

Replacement phone stopped working after two weeks. Requested another replacement via insurance, received within twenty four hours after request. I believe that customers should be informed if and/or when refurbished equipment is issued as a replacement/insured product.

My replacement phone came in a timely manner. It was easy to complete the process online and once my phone was received it was easy to take it to Verizon to get it reactivated. It was an easy experience to go through. I am happy that I had insurance on my phone.

I have paid premiums for phone loss or damage for many years. When my phone finally failed, they offered me a below-average refurbished POS that offered nothing my other phone had. I then had to pay a "deductible" and "agree" to their terms in order to get the replacement. Like many other people I have urgent personal and professional matters that need to be dealt with. They take full advantage of your vulnerable position to replace your device with a subpar piece of junk. I will cancel my "coverage." Not a good insurance company and will never do any business personally... and what is better, I will never allow my company, or its affiliates, to do any business with this company in ANY way.

This was the first time I had to use my phone insurance so I didn't know what to expect. I was concerned that it would be a lot of paperwork and talking to a customer rep. I went to the Asurion site and chose what I needed to do and was given step by step directions to follow. I spoke once to a customer service rep that was very helpful and professional. She explained exactly what I needed to do. I followed every step by step direction and my new phone arrived on the exact day I was told it would arrive. I followed the instructions about removing the SIM card and deactivating "Find My Phone" and then used the envelope provided to send back the old phone. It was all a great experience and I am glad that I had insurance.

When setting up my appointment they said someone would call me 30 prior to arriving, NO ONE CALL! I call in and they said they couldn’t get ahold of the tech... and that they could get someone else out in about a week... I asked if there was some sort of discount I could get for taking 3 hours off of work and they pretty much told me, "Too bad, so sad." They didn’t care at all and I asked if stuff like this happens often and they said YES! Horrible customer service, I’m going to just pay the extra money and get it done from a third party! Much easier.

Great customer service response each time we have needed your help. Does not matter what time of day we reach out. We always get what we need very promptly. Support team always goes above and beyond the call of duty. They are always supportive and sensitive to the situation. We have always received a replacement in a minimal amount of time! Thanks for the great service.

The Asurion replacement process worked very well and delivered as expected. No issues. The contacting process worked well (website actually worked). The new phone came quickly and we had it up a working quickly. The return of the damaged phone also seemed to go well. Process seems to be reputable.

This was the smoothest insurance claim I’ve ever had. I received a new phone the next day and that was a Saturday. I had called at 5:00 the evening before to report my claim and see if I was eligible for a new phone. Easy return in the mail, customer service was great when I called, and everything went very smoothly.

I'm pretty computer/technical illiterate- the staff are very friendly, patient, and more than willing to go the extra mile to make sure I understand how the process works. I would definitely recommend Asurion services. I like the reminder emails on what not to do so you do not get charged a huge service fee.

My iPad stopped working and I had protection from Verizon. Replacement was smooth and fast. I had my new iPad within one day thanks to Asurion. I would definitely recommend this protection to anyone purchasing electronics. I was hesitant at first but now I'm glad I went with the protection plan.

I am not one to get phone insurance but decided to for approx. 6 mos. after prompting from the salesperson. Thank goodness I did. My new phone was lost in a different country on vacation 3 mos. into owning it. The phone was replaced immediately. No hassle at all. Thank you Asurion.

I purchased a case for my Samsung S7 believing that it would make it impervious to damage. While shopping a Home Depot, I accidentally dropped the phone and, like the proverbial buttered bread, the case opened and the phone landed right on its face, breaking the screen. I went on the Asurion site and found the entire process extremely simple and efficient. My replacement phone was sent and received within a couple of days! Exemplary service. Kudos to Asurion!

I appreciate that I received a new watch. Less than 2 days and not a refurbished watch. And I feel the price was reasonable and affordable even with the insurance. Which made the experience nice. I definitely was dreading it so it was good to get a great experience and New perspective.

The service that you provided was excellent and the representative that helped me was very professional and made sure I had the phone on time. I really appreciate your efforts to make sure that your customers are taken care of and I also would be very happy to recommend you to anyone needing your type of service. Thanks again.

Person we spoke to was very professional, courteous and made sure we were well taken care of. Asked questions about what happened and was sympathetic to our needs. The new phone came quickly. We were happy and had we not been we would have advised.

Everything went perfectly. I got phone when indicated and was turned on without a hitch. I appreciate the smooth ease of turning in a claim and effortless request form to get my phone replaced. I would recommend anyone to get the coverage. I can say was not disappointed at all with the process.

I made a claim regarding my phone screen had gotten cracked. Filing the claim was simple and easy to do and not even 23 hours later I had a replacement phone at my house and was ready to go. It was easy switching things over. I recommend them any time for insurance on your phone.

I have been paying 8 dollars a month and if they would of told me there would be a deductible I wouldn't have got it and then when I called in to get a new phone 'cause my phone was scratched not broken 'cause it was still working they send me a new one without even telling me it's gonna cost me 100 bucks 'cause I know 100% I would have never agreed 'cause my phone was not that broken where I needed a new one but if I am paying money monthly for when ** like that happens I will use it 'cause they never told me about it costing money on top of it.

I was very pleased with the overall processing time of my claim and replacement of my device. The instructions to replace my device were easy to follow... Not so happy with deductible costs to make it all happen but it beats total cost of a new phone all together. Very helpful tips or included in the return package for the old device in order to be replaced with the new. I would recommend insurance coverage on all devices.

The service was easy to use, fast on delivery and instructions were clear. I went online, filled out the form, and because her phone was stolen we did not have a phone to return. I uploaded the paperwork that I needed And I submitted the claim. They got back to me quickly, letting me know the claim was approved and phone arrived the next day.

I receive my phone within 24 hours. Very happy with my replacement phone. Instead of having to go to the store and purchase a new phone I just use my insurance and paid the deductible and accepted the phone that they sent me which was actually a later model phone. The customer service was great and I would recommend this for everyone.

Received my replacement the next day. My only complaint was that the SIM card was not activated. I stopped by Verizon and had it up and running exactly as was left off in no time. Called back to ensure the find my iPhone had been successfully turned off as I was unable to use my phone prior to returning. Customer service was wonderful.

After completing the necessary forms we had our phone the next business day. I thought we would be receiving a simple screen replacement but our employee received exactly what they needed to keep on going with minimal downtime. For that reason we will continue to keep the protection on all devices as we are in a fairly rugged environment.

Service was fast, the customer service rep was friendly and you guys were very flexible in helping me with my claim. I would recommend this product to anyone. And the service was just as good as was promised.

If I could change anything it would be the price of the replacement. It's real pricey. I do appreciate the promptness of the product. Overnight shipping is awesome. I would totally recommend it to anyone who needed a replacement.

The representative at Asurion was most helpful and professional. Her name was Destiny. She assisted me in disabling the find my iPhone feature on my daughter's iPhone. I had been having a lot of problems and experiencing a lot of stress over this issue. She resolved all of this for me and took so much stress off of me. She did an excellent job.

Quick, easy - once I noticed that I could get a different color. My old phone screen cracked, so I needed a replacement. Initially it spit back that it was on back order with no additional information. Once I realized I could get a different color, my new phone arrived in 2 days and I was kept informed every step of the way.

Purchased warranty for my washer and dryer from JCPenney. Called for service. 4 days later service tech came out and ordered parts. 9 days of waiting called tech. Guess they didn’t think it important to inform me of the 30+ day parts backordered. Called Asurion numerous times with unsatisfactory responses. 12 days without a washer and still no resolution. I am pissed at both Asurion and JCPenney. They are both on my list of companies I will never use again.

Had to have tech come to my home to repair a cracked screen and somehow ended up having to replace the device. Thankfully it was under warranty. Wasn't happy at all about that, but Asurion made the replacement fairly quickly. Had to use an older phone for a week due to the fact I don't have a local job and Asurion won't deliver replacement phone to a P.O. box.

My son's Galaxy 8, screen was shattered with a case and glass protector on. It was in his pocket. Asurion was awesome and speedy in replacing the phone. Returning was easy. The phone was about 2 weeks old. The shattering started right at the home button. I was thankful I had put this insurance on. Thank you.

My son was back up and running the next day. He was highly upset that he dropped his phone in the driveway and the car ran over it. Such a lifesaver Asurion was. It puts my mind at ease knowing that it's a simple process to file a claim and be able to get a replacement within 24 hours.

The last agent was professional and courteous. I called with a question about open enrollment and was advised I could add insurance after being told I couldn't by Verizon. I had done 2 insurance claims and ran into an issue with the online giving me an error message about the insurance I had when I tried to activate my 2nd insurance replacement. I removed it and wasn't able to read it and was worried I would not have any protection for the new replacement. Joyce cleared all my worries and I am happy.

I had lost my original Cell Phone and a new one was replaced in one day of me reporting it lost. Very happy with the product and the quickness of the replacement. The only thing I might recommend is that you include a book to let the persons know how to use the new cell phone.

Was extremely happy with the turnaround time to get my new phone, the web experience was pretty quick and painless. Previous experiences had shipping info in the package, this time was in the we shipped your phone email, which I unfortunately missed. Other than that very good experience.

The replacement company was quick and very helpful. I had my new phone within a couple of days. The operator was extremely helpful. The instructions on returning the damage phone was easy. Thanks for all your help. I hope this help. My new phone is working very nice. Thank you.

My wife lost her phone on 4/18. After contacting Asurion, I was told that the replacement phone would be delivered on 4/19 (today). My wife searched for her phone for four hours. She was unable to locate it. She retraced her steps; however, she was unable to find her phone.

Asurion is always easy and fast. If you have any trouble there's online help available and they're friendly and helpful. I love how quick they send your replacement. You're never without your device for very long.

The process to get the phone replaced was fairly easy, and once that was done- the phone came very quickly. We then went back to Verizon with the phone, and they got it restored with all the information from our previous phone. The replacement phone is working great so far.

Thank you for your great service! You make a bad situation a lot less painful! I would not have a phone without your service. Keep up the good work you do. You guys are prompt, courteous, and right on the ball. Thank you all and keep up the good work.

Great customer service. Lightning fast shipping. Replacement phone works flawlessly. Thank you. This phone is awesome. I was skeptical because I thought I would get a phone that was not as good as a new one. I am thrilled to say it is just as good as a new one.

My son had his phone stolen while on vacation and used the online process to file a claim. Within 24 hours I had a new phone waiting for him upon his return home. I have used Asurion years ago and it was a long process. I could not believe it when I saw the phone waiting for me when I got home from work.

Replacement was quick and painless. I had my replacement phone the next day. Consumer service was wonderful when I had a problem with the website recognizing my street address. I would definitely recommend this company. The replacement phone works perfectly and returning my damaged device was easy. The time they gave me was perfect. I didn't feel rushed and was able to transfer everything to my new phone.

Ordered it on a Monday. Got it Tuesday. Worked perfect for me. I use my phone for work and Monday and Tuesdays are my day's off so I didn't have it for 2 days but just meant no calls all day and no one needing my help for once.

I had somewhat of a really unique situation. I had 1 cracked screen phone and 1 broken would not even turn on. They managed to fix the situation and waive my fee! Great Service! I was extremely happy with the outcome. I will be willing to definitely use the service again. It was very easy to use and had no issues with the website or customer service.

Very pleased with the fast friendly service. Guest satisfaction is very good and hope you keep it up. I look forward to doing business with you in the future. Customer service department took care of me in a very professional manner and I received my device the very next day as they promised. I also got a email as soon as they got the damaged device.

I was satisfied with the whole outcome of my phone replacement and I would recommend Asurion to friends and family. My phone came with no defects or problems. Keep up the great work to satisfy your customers like I am. I am a thankful ASURION customer. Thank you again. My money was worth the product.

Basically, they have no problem taking your money and telling you that they will come to your house to fix your phone when in fact they have no intention of showing up at all unless they have enough appointments in town to justify the business expense of actually delivering the product they already sold. I cracked the screen on my phone. Asurion could fix the screen for 29.99, sounded great, so I filed the claim or whatever and set up an appointment for a technician to actually come to my house and replace the screen. Technician was supposed to be here between 3 and 5, but was a no-show. No big deal, happens to anyone. I'll just call and see what happened.

Asurion replaced the broken iPhone 6s in record time with no hassles or delays. The application form and process went smoothly, and we received the replacement phone in record time. Truly great customer service and response time! Any questions I had were answered promptly and even the automated online help and FAQs were helpful.

When I had a problem with my brand new out of box Galaxy S6 they sent me a slew of broken refurbished phones all with different problems. 7 in fact. Then I decided to upgrade to S8. I was tired of the bullcrap. Well one day I fell with my S8 in my hand and shattered the screen. They sent me another refurbished piece of crap that won't connect to data, speakerphone is broken, charging port will not work. Had to buy a 60 dollar charging pad. Now they have given me a 2 week headache about replacing this crap!

Screen was "black" and Verizon store told me it was a pressure crack and I should make a claim on the insurance. Put in a claim online and it was processed ASAP. I received the replacement phone in 48 hours. Claim was made late Friday afternoon and the phone shipped Saturday and I received Monday afternoon. Fast and no hassle. I will buy Asurion coverage for all my phone.

Great response time getting replacement out to us, process was simple and fast. I am pleased with every step of the process from the online submission to receiving the replacement phone on two days (submitted on Saturday and received on Monday). I will continue to use this service, as well as recommend it to others.

Thank you for replacing my iPhone. It was a little annoying to me to be without a phone but you all did an excellent job remedying that and I thank you. If this ever happens again I will definitely call you. It was kind of amazing how we rely on our phones so much.

My son's Phone was broke so you sent replacement in good good time. Packaged well with instructions easy to follow to activate replacement phone although I feel the deductible is too high with the amount we pay for these phones & having paid insurance. Please consider the long time loyalty we have with Verizon.

Having Asurion is one of the best things ever. They have very friendly representatives and very quick resolutions to problems. I didn’t have to wait very long for someone to answer the phone call. Prices are fantastic on replacements and they are sent quickly. The only questionable thing that may be a problem is that when your replacement arrives, it does not have to be signed for. Mine was left on my porch.

Awesome service, great response service, great customer service, fast and responsive!! I would definitely recommend Verizon and Asurion to all my friends. They have always been very responsive and taken care of mine and my family when it comes to our phones. We have never had an issue when we needed a phone replaced for whatever reason. Asurion has always made it fast and easy and we always receive our new phone in one day.

Filled out my claim information on Friday. Got my replacement iPhone X on Monday. The process was simple. The only downside was that I was able to start the claim through the wizard but had to log in to complete it. It would have been easier just to log in and do it.