Asurion Reviews

I lost my phone one night so I had to call you guys and you sent me a new one that came in 2 days, great work everyone all around. I would definitely recommend you guys to any and all of my friends. Let's go ducks!

The first phone sent to me was the wrong device. The second device did not work properly AT ALL. Dropped calls, no one could hear me, "sounded like I was underwater", I'd be reading mail and the screen would shut off, back to home screen... and on and on. I finally returned it at the store and got a brand new phone, because your refurbished replacement phones are basically JUNK. Not happy with the products you replace with and the customer service was adequate at the most and frustrating as well.

I had the screen on my son's phone replaced. The technician did not do a good job. After I called Asurion and let them know I was unhappy with the job their technician had done, I was shipped a new phone the next day. I would definitely recommend Asurion.

I broke my phone on Monday, and we were set to go out of town early Wednesday morning. Asurion got a replacement phone to me by Tuesday evening, but by Friday of that same week, the replacement phone was shutting off and draining battery from 40% to 0% in a matter of minutes. On top of that, the Touch ID would stop working off and on. If I am going to pay money each month for insurance coverage, plus a deductible to use the insurance I'm already paying for, I ought to at least get a working phone.

My daughter's iPhone was damaged, and we had it replaced by Asurion. The replacement was quick, and went exactly as described. The new phone is fine, and the experience was very good. We are happy with the replacement. Thank you for making this as painless as possible. Regards.

I received good customer service from the representative. My phone was delivered in one day, which was highly appreciated. I do think that the deductible in which customers have to pay along with a monthly fee for the insurance is ridiculously outrageous.

I was overwhelmed with the service of Asurion. I couldn't believe I actually got a replacement phone less than 24 hours after I filed my claim. I dropped my phone and cracked the screen, Verizon recommended I file a claim so I did. Great job Asurion... great job.

Thank you for replacing my iPhone so quickly. It was appreciated. The insurance was well worth having. Customer service rep was polite and did a wonderful job at helping me. My phone was shipped out and to me within the time told.

Very positive experience. I understand the reasoning for having to provide documentation in order to minimize fraud but it is a bit cumbersome. Overall, the process was efficient and a replacement phone was provided very quickly. I even had a need to call customer service and the representative was very helpful.

Quick and so professional in responding. I was amazed. No jumping through hoops. I am so glad I chose this group for insurance. I would have definitely recommend Asurion and I am grateful to Costco for suggesting Asurion. I have had many phones and lost them with no recourse.

The speed and professionalism in replacing this lost phone made a big impact on me. The process to set up the replacement was simple and easy to do. The phone arrived quickly so there was limited downtime. I will, no doubt, use Asurion in the future and refer others to it.

Service to replace my phone was great! They had my new phone to me within a day or two! There was no hassle! Glad I have the insurance. Thank you Asurion for replacing my phone so promptly! They didn't have the phone that I had (black phone), but replaced it with the same phone - only a different color.

This is the first time that my experience with Asurion left me less than satisfied. I didn't get my phone on the day it was promised and I received 4 or 5 confirmation numbers before anyone could tell me how I could track my phone. I have a daughter in the military and she needed her phone before reporting back to her duty station and obviously this never happened but Asurion did not hesitate when taking out the fee for the phone. After it was all said and done I should have been reimbursed for my troubles. This was an awful experience.

They were fast, simple, super nice. It was a great experience. Phone was shipped right away with no problems at all. I never been treated as nice as they treated me. I was in a bad mood because I broke my phone and the person I talked to put me in a good mood. Thank you so much.

The replacement device was received quickly. However upon activating the device it would not connect to the network. It would continuously go in and out of connectivity with the network, so it appeared to have not been repaired from whoever turned it in before that is why am dissatisfied.

My replacement came quickly and was an easy claim to process. Replacement phone was in perfect condition. All features work perfectly and I would recommend Asurion insurance to anyone with a smart phone. Thank you for your service and prompt response.

Device arrived promptly, first replacement had a hardware problem and sent back next day. Second device arrived promptly and worked fine. I was in the phone for three hours with Apple trying to get the first device to activate. If not for that issue I would say it all went smoothly.

The service was great, however I am having issues with the device. I'm assuming this is a remanufactured phone, yet I bought a new phone from the beginning. I would expect that an insured phone would be the same quality as a new phone.

It was not the best experience because the price was high amount for a product that is horrible. I pay how much for insurance and when I got the phone it would have delays within a month and I did not download many apps or anything. Also the headphones broke after three uses and I don't blast my music. This is horrible service and I am upset that I paid this much for a phone and appliances like this. Oh also the shipping in itself was a problem but I know that is not the company's fault so I'll save that for another complaint.

While cruising in the Bahamas, my son dropped cellphone overboard. I called to get a replacement phone and it was delivered the very next day. So my husband, who was scheduled to join my son on the boat the day after, was able to take to him. Could not ask for better and timely service.

My daughter accidentally dropped her phone in the toilet. She tried drying it out but it still didn't work. I called Asurion and within a couple of days I had a replacement phone. Everything worked out better than I had expected. The new phone works great and she hasn't had any problems with it.

Great experience with Asurion. From the initial filing of my claim, they updated me via email and kept me updated with the status of my claim. Everything went smooth and I received my replacement phone very timely. In addition, they sent me a postage paid envelope with the return address for my broken phone. This was a great experience.

My original replacement was having volume and hearing technical issues which was a problem because I work off of my phone. So Asurion made sure I got a brand new working phone that day... Was very happy with the service I received on that day with Asurion and Verizon.

The phone(iPhone 6 plus) Got here super fast and was in perfect condition when I got it. Very happy with my replacement and how cheap it was to replace it. I definitely recommend to anyone who asks they should buy insurance for their phone.

Took forever to get in touch with someone to replace my phone and within 3 days of getting the phone, the screen went black. This has happened a few other times. The customer service was so bad I might just not bother going through it again... I would never get insurance through Asurion again.

My phone screen all of a sudden had a multicolored line going across screen. My phone was still under warranty so why did I have to pay 150 bucks then for a replacement??? Not sure about warranty thing but was wondering about the 150 buck thing...

Fast replacement. My phone was damaged when it was dropped on a Saturday. I contacted Asurion and received my phone on Monday. Considering it was the weekend, I was very pleased. I have, therefore, continued my insurance with them on my new phone.

Was friendly enough. However it took longer than 24 hours to get my device. Also when streaming videos or music the phone will lose signal from time to time. An issue I've not had with the S7 I had before or any other Galaxy device.

Besides having to call repeatedly and explaining my situation to numerous customer service reps (I use that term loosely), who all seem to not be able to read any notes that the last rep left on their system, they stole $339 from my bank account. I had a customer service rep look into it and said they made an error in withdrawing the money because the phone was received and signed for the same day and the withdrawal was not meant to come out at all if they received the damaged phone and even if they didn't it was not scheduled until the end of the NEXT month.

The professional service and speedy processing of my claim was a wonderful delight. And I am especially happy I received an upgrade phone at no additional charge. My only complaint is the charging cord for my device is abnormally short.

The phone was returned promptly. My damaged phone was a total loss and a new phone was provided. Not knowing a great deal about repairs or how to handle this situation, I was very pleased to receive my new phone promptly and easy to understand instructions as to how to return the damaged one.

I got my phone next day. So far reliable service. This the second time I used the service and am very pleased with the outcome. I would recommend this company with high regards to anyone who needs this kind of service. Thank you for your promptness.

My charging port broke on my phone and I had a replacement the next day. The customer service representative was understanding and did everything she could to help me out. Even got me a newer model of the phone I had. Amazing service!

There should be no reason a legitimate request is denied. Enough money is sent to this company that all requests should be honored, whether it is broken or internal. Not everyone registers equipment with more than us consumers we should be afforded that right and courtesy. I received my phone in a timely manner. The consumer should also be told if the product received is new or refurbished. The return was effortless.

My Teenage son damaged his new smartphone. A baseball cleat punctured the screen while in a separate pocket of his backpack. Thankful we purchased a warranty plan when upgrading him to a smartphone. Seamless replacement of phone! I would highly recommend Asurion to any cell phone customers.

Fast, quick response and received the replacement phone the next day. Great job. Would definitely recommend to everyone to use. Thank you very much for all your help. Very easy to fill out the forms and submit to the company. Returning broken phone was a breeze.

Easy process and order arrived next day. We were very pleased. Phone deductible was pricey but we expected that. Definitely recommend that you have the insurance. It is very well worth it. Getting online and filing claim was fast and very easy.

Very satisfied! Customer support was very professional and answered all my questions. She was very nice and extremely helpful. My son had his new phone within a few days which put my mind at ease. Would definitely refer my friends and family.

I had a very bad time the first I contacted you guys. I was given the wrong phone and carrier and was not happy and was treated very poorly. I had Verizon call and help me. Did not help when I got my new iPhone. I did not get compensation for my troubles. It helps when you do things like that. I was on the phone for 4 hours.

Once we got through Verizon to you we got speedy service, but it was two calls and 35 minutes of jumping through hoops to get there. Now we are having issues with the replacement phone and will be calling this weekend to see how we can fix those issues. So it has been a both good and bad experience.

About a month ago, I accidentally ran over my phone with my semi-truck. Thank goodness my wife said we're keeping insurance on it, so I was able to get a replacement phone in no time. It's like I didn't even break it. It was very easy to set my phone back up. My wife received it and had no problems getting it ready for me. ;-)

Excellent service. All the process and delivery was very fast and send and received on time. I call to your company and the lady and supervisor who I talked they gave me all the information. And made me the recommendation to my process. The service was amazing. The courtesy and respect. I'm very glad for your support.

Samsung 7 cell was replaced after screen got small crack. Phone matched phone replaced. It arrived quickly. Only drawback is the amount to pay since the phone owned was already paid in full. However the service was professional and responsive.

My replacement phone is messing up. When I try to take pics, it glitches every time and the flashlight button glitches. I'm not happy at all with this phone. I would like a new replacement phone. I'm not happy with the phone you sent me.

I was devastated to have lost my phone. Thanks to Asurion, I was able to reconnect to everyone and my music. I was surprised when the phone arrived that quickly. I had a little difficulty turning the device on but Verizon helped me to do so. That was great service.

Mine was damaged and after a short phone call a replacement for a similar device was sent. I received it within 2 days with very clear directions on how to set up the new phone and return the old one. The person who took my claim on the phone was courteous and handled things promptly.

I contacted Asurion on a Saturday for a replacement device for my daughter. The company gave great direction and instructions regarding the process. The phone arrived on Monday. I was able to receive the phone when they advised us it would come and then returned the broken device. I am glad we had the insurance in this instance. Thanks for the service.

Replacing my damaged tablet - Premiums are a wise investment. Glad to have such good service. Only problem was the return envelope was the size for a phone! Did use the shipping box with the label from the envelope attached to the box. Worked out well. Thanks for all the help I received.

The process for the phone replacement was straightforward and not as scary as I thought it would be. The guidance and direction of the online process made it easy to follow and easy to use. The phone was here very quickly and is working great! Thank you very much.

My device arrived early which was nice. However, when I opened the package that was shipped to me I was disappointed to find the screen on my device, although fully functional, was terribly damaged! Is there anything that can be done to address this issue?

Phone took a short drive into a sink at work rendering it pretty much useless. Filed a claim the next day and my replacement was in my hands the following day. Thank you for making it a very fast and painless process.

My device was delivered in a timely manner. When I called support for help with setup; the agent was knowledgeable and patient. He helped me get my new device set up. The new phone works as expected; I haven't had an issues with it up to this point.

This phone is worst than the one I had feature-wise. I can't afford another $150 to replace the replacement. Just sucks. Probably won't get insurance again. It's not worth it. Just get a new phone next time and deal with paying for that.

I lost my phone in the airport before leaving for the easter holiday. I called the next day and received a replacement phone the day after that. However, the battery died, so I called and they sent a replacement for that one and I received it in another 24 hours. Unfortunately, that phone didn't charge properly and was dying, so I called again and they sent me out another phone. Third time was a charm. I got a brand-new phone (the first was new, the second was refurbished) and it is working great. I don't love the new $250 replacement fee to get a new phone but they don't hassle you and they do send a replacement out right away. They did apologize for the issues I had and the new replacement phone is guaranteed for a full year, so I'm very happy now.

My new phone was sent as soon as possible... I got the same color I wanted and it works well. Thank you for replacing my device. I would recommend this service to others. It was worth the price of having insurance.

The phone (LG G4) arrived quickly, setup was easy, but after using the phone now for a few weeks the touch screen does not work most of the time and the camera does not focus very good. Have to turn the phone screen on or off with the button on the back of the phone.

Service was great. Only disappointment was I had to choose a rose gold iPhone 7 Plus because the glossy black was out of stock which was my original phone. I really wanted my black one back but my screen would have fallen off by the time the black was restocked.

This is the 2nd time I have filed a claim and I have had defective phones shipped out. The 1st time, I ended up getting 3 replacements, and now this time I need to call Verizon and get a replacement for this one. The phone keeps restarting for no reason. We have done factory resets and there are no apps on the phone.

Not satisfied with replacement. It gets very hot, keeps dropping calls & the keyboard keeps sticking when I type. I sometimes have to touch multiple times before the key I am touching actually registers. I've been meaning to call. Just been so busy. I need to return this device. Please advise next step.

Lost phone replacement was very prompt (overnight) and user information was understandable. I could not reinstate all my information on my - but that was not related to Asurion's or Verizon's service- just letting the average user know what to expect. I went to a Verizon store to get everything set up and download all of my stored information. They were very helpful and I was amazed at what was recovered - even my text messages and notes! Within two days it was like I never lost my phone.

The staff was knowledgeable and helpful. The phone was delivered quickly and the envelope was easy to use to send back. I will use your service again. Happy, happy happy. Great experience.

The attention to client very professional, they listened and were very polite in helping you to resolve your problem. Everything went smoothly. I am happy with the service provided and the respond to my problem. Everything was easy to understand and I easy directions to follow.

My phone was recently stolen and was replaced immediately after I paid my part. Good service! The only delay was that I had to come up with an unexpected cost. But it was worth doing. I have to have my primary device. The local store helpful as well. They advised me on how to lock out the other device by suspending the service.

The process online was relatively easy. I was impressed with the ability to have my replacement phone shipped to my location the next day, where I was on vacation. Especially, since it was rather late in the evening when I placed my order. Definitely worth the price of the insurance for the convenience.

This Google Pixel is the first phone in 20 years that I've ever needed to file an insurance claim for. That's because I didn't take my usual measures to ensure that I am properly strong, cleaning, and caring for my phone. I took off my case to clean my phone and dropped my phone face down. The screen cracked, but it was still usable. I filed a claim and the device was on backorder. Asurion communicated with me everyday (using their automatic system) to let me know the status of my backordered phone. Once I was notified that my phone was back in stock (about 3 weeks later), I had my replacement device sent to my workplace and was up and running in less than 48 hours. There was little to no downtime in service.

Easy to file a claim. Sent overnight. Set up was easy and user friendly. Return process was simple. Submitted claims before and everything has been smooth and easy. Did it online this time instead of calling. That was a very user friendly site. Just would be one logged in, your phone specs would also be available.

The phone arrived very quickly. Within 5 days it started rebooting constantly. I called and explained, Asurion said another (New) not refurbished phone would take awhile? Had already been 12 days. When I called again I was offered a new Google Pixel, I was anxious to get back on track, had been using old 3G phone. Again very fast service. Happy to have Asurion. Getting use to different phone now.

Lost my phone. When I followed Find my phone the app took me right to my phone. In the middle of a highway run over several times by a car. I was thrilled I had purchased insurance. Asurion sent me a new phone the next day. Very Happy!!!

Very easy process, very fast and positive response and replacement with no trouble at all. In fact, the replacement phone arrived by FedEx within about *15 hours* of initiating the process, and on a Saturday AM. Phone model was not exactly the same, and color options were limited, but it was a several year old model, and there was a reasonable color option with at least the same specs, so that was ok.

I'm so pleased with the service I got from Asurion. Everything was very easy and quick. No questions asked and all of the directions were very clear and easy to follow. I will continue use Asurion and would highly recommend them to anyone looking for an insurance provider.

Nothing but good to say from start to receiving my device. Asurion kept it 100% real and in a timely manner. That's why I protect all my devices with Asurion. Courteous, prompt service personnel and the shipping was 24 hours from broken device to new device in hand.

I really was upset about my phone being cracked. The nice lady at Asurion took care of all my problems. I'm so happy. I'm really glad to know that we still have caring people around! Thanks for everything. I recommend to any who have smartphones to use this company.

I am Very pleased with the customer service that I received and the speed of the replacement of my device. Your employees were courteous and kind. I was very stressed and they put me at ease. It seemed like no time and my device was delivered. Thank you!

Mail in old iPhone received replacement and put in my old SIM card back online. Thanks! My deductible was $150 to receive new phone. It should have been free. I am paying monthly fees for 2 devices iPad and iPhone. This was my only real concern in regards to the replacement.

Asurion met all my expectations. I received my new device in a timely manner. From there, my local Verizon store help get my iPhone replacement set up. And then all I had to do was put the damaged one in the return envelope Asurion provided. Very easy to do.

Getting my replacement phone was fast and easy--much easier than expected. The only problem I had was with my phone company (Verizon), not Asurion. They weren't very helpful when I asked what I needed to do to completely reactivate my new phone.

The first phone I was given shut off every several hours despite being charged and was difficult to turn back on. The second replacement phone has a battery life of 1.5 hours. Overall, the quality of the replacement phones was poor.

Had to request a second phone due to first one that was sent was defective too. Customer service was able to pull up my claim and I had a new phone the very next day. The deductible is a little high but it beats having to purchase a brand new phone and still have to pay for the defective one. Customer service was great.

It was a pleasure doing business with Asurion. The service and instructions sent with the new phone were excellent. I had no problem getting the new phone up and running. I received the new phone promptly. I would definitely recommend Asurion to any of my friends or family.

I have not been impressed with my refurbished iPhone 6. My phone has a hum when making calls and receiving calls. When on conversations I am often told that I sound like I am muffled bad. People that I am speaking to can hear the humming sound as well.

Excellent customer service to satisfy customer need and concern. I initially didn't had a good device but was later asked for return and then was sent a new device with increased storage capacity. Customer service was very good and was highly satisfied how they took care of customer.

I could not be more impressed. After my old phone broke I thought I would have to settle for a refurbished model, but nope!! Before 24 hours after the phone broke, my brand new phone was sitting on the steps outside.

The people I worked with were great. The phone came promptly. My only concern is that the replacement phone didn't work that well. It wasn't physically broken or anything but the phone constantly dropped calls when my original phone never did. The reception/antenna didn't seem to work as well. You could tell it was refurbished. Hence minus 2 stars.

I have had to use Asurion several times over the years for business as well as personal phones and have always been pleased with the service. No complaints here. The new phone was shipped overnight. No need to wait in line at the store. Very simple to use the website.

I dropped my phone and cracked the screen. When I called to make a claim my phone was no longer available so they upgraded me for free to the newer model. The replacement arrived very quickly (a day or two at most) and the return of my damaged device was super easy. Would definitely recommend.

I filed a claim to replace my damaged S7 Edge and was told I had to submit a affidavit and that my claim could not be process so I had to pay to get this form printed out, complete it and pay to get it and my lD scanned in order to upload to you. The entire process was a hassle and if I had a choice to use a different service I would but unfortunately you are the company Verizon uses. I rate your services a 0 stars but 1 is the Minimum I can give.

For a week, I continued to have problems with the system that Asurion has. It was not telling me the information I needed in order to complete my claim. When asked to speak to a supervisor kindly and using "please," I was instead hung up on multiple times. I was very disappointed with the little amount of help I had received. It wasn't until I went back into the Verizon store that a Verizon representative called Asurion in order to get a replacement phone. It was very frustrating, representatives were not helpful and rude.

The replacement itself was very quick and painless. However the first replacement I received I could not hear the other person during phone calls or voice mail unless on speaker. Troubleshooting did not help. Sent back iPhone. On second replacement phone battery drains very quickly. I am a little skeptical about the quality of the refurbished phones that are sent out.

If I could give them zero, then I would. It better off you report your device lost than damage. In the process of return your device and post office lost your device, they still hold you responsible for the device and charge you for unreturned device. Their policy is cover damage/lost/stolen, but in case post office lost your device, they won't cover that part. I always have problem with them in some other way. They just trying to charge whatever they can. So through with them. SquareTrade insurance is a lot better with their service.

Well, when I got this replacement phone I was under the impression that it would actually work. The phone takes about 10 hours to charge completely, not mention the phone gets insanely hot if I do anything while it's charge. The phone's speaker worked for about a week then suddenly it just stopped working, I can hear the person on the other end but they can't hear me. Audio doesn't work when I take videos, all you hear is a buzzing sound. I have sent a couple emails and got no response. I deserve a NEW phone that actually works for more than a week.

I was at first frustrated that they sent me a cellphone envelope for the tablet to be returned. Once we established what needed to be done to correct the problem, I was properly instructed on how to return the tablet and did so the next day. The rep was very helpful and the issue was resolved in a professional manner.

After having insurance (see paying for) for 3 years I had to file two claims in within the span of two months. Once I dropped my phone and cracked the screen the next time I dropped it in water. They put a hold on my claim, EVEN after telling them I was in an on-call medical profession and COULD NOT be without my phone. The hold further delayed getting the appt. I need to get it fixed. So now, I have a hold, for no reason, then I have to wait to get the appt. which I'm sure will take a few days and then I'll have my phone fixed, after paying the deductible... AND if you file more than 2 claims a year they cancel your policy!!! Save your money and time, don't pay for this service.

My replacement device came in a timely manner. Calling and opening a claim was easy. I did have to go to the Verizon store to get help activating my replacement device as it came with the wrong kind of sim card but otherwise it was a good experience. Satisfied with service.

No matter who I talked with the person was very helpful and suggest the best and quickest way to handle the change of phones. And, even though Asurion paid for the postage, because I did not keep the phone, I also got my co-pay returned. Thank you for the great service.

The associates were kind and spoke English, which is a problem these days. And I had a replacement within 48 hours. Amazing service. Asurion has assisted my family and my husband's business for years without fail. I would suggest the company to anyone.

I received a replacement phone that was worse than my broken one. I had to get ANOTHER replacement and it didn't work either. It hung up on on calls after 34 seconds. This was very frustrating. I finally wound up buying out the remaining payments and purchasing a different phone to replace it. Basically, insurance didn't help me at all. I would NOT ever recommend your company.

Representative was professional and courteous. I received my duplicate phone within days. Very satisfied. However the Verizon staff at the store was incompetent and could not retrieve photos or contacts off of the damaged phone, a Co-worker did that for me. All they want to do is sell you a new phone. Verizon staff is high pressure and condescending.

Because we had all of the paperwork re: the insurance we had taken when purchasing the phone, there was no question about replacement. Everyone involved was most helpful and professional. The new phone arrived in short order. The directions about sending the damaged phone were clear, and it was helpful that packaging for the return was included in the packaged new phone. We are grateful for the insurance and would recommend to anyone that they pay the small charge to avoid a much larger cost of having to buy a replacement at full cost. Thanks to all.

Last month my apartment was broken into and many of my belongings were stolen including my Galaxy 7. I contacted Asurion and explained the situation and paid my deductible for the replacement of my phone and received my new phone the very next morning. Your response was amazing and I am very pleased with your service. Thank you again.

Excellent service, received phone in 24 hours, very smooth process. Return of damaged phone was an easy process. Wished the deductible was lower when returning a phone versus losing a phone. Persons who lose a phone should pay a larger deductible.

I ordered my phone late in the evening and it was delivered the very next morning. I experienced great customer service. All of my paperwork was processed in a timely manner and everyone that I spoke with was very helpful. The process to replace my phone was very painless. I would highly recommend this company.

I'll be honest, I have always been amazing with my phones. I took a vacation with my family and my niece knocked my phone out of my hand. Luckily, I added Asurion just to know that I can have some peace of mind on my trip. Sure enough, they came to the rescue. A simple quick process online and they overnighted me a brand new phone. The most amazing experience I ever dealt with when it comes to any type of insurance company.

I had a great experience. No problems with the service and I have recommended you TO MY family and friends. Some have switched to Verizon. They ENJOY their new service & coverage that your company provides & SO do I very much.

I received the phone quickly. However it came with a sim card that did not work. It took over a week to get one that did. I do not understand why a phone would be sent with a sim card that does not work...

Still think deductible is a little bit high. I could have gone on Amazon but didn't. I have had Asurion for years and used them before. No matter what phone it is the deductible seems too high. Overall though I am very pleased with everything.

I got it and it works like it's brand new! It hasn't glitched or turned off randomly. The camera is perfect. I did lose all my contacts which was a little upsetting but I can live with asking for more numbers. It gives me a good reason to tell people I can't contact them because I don't have their number anymore!

I have had 2 different ones covered in this insurance & my understanding on the first one was that I was going to get part of the money back on the deductible if it was going to be able to be repairable. That was the S5 phone I do believe. But the replaced one is doing great.

Got my replacement phone the next day with zero issues, and no questions asked. I expected a longer wait but it was the very next available day. Very impressed! I had only signed up a bit before the phone got damaged and still got a replacement. No problem.

A short time ago my girlfriend lost her phone in an Uber car. Despite our repeated attempts to contact the driver we could not get a reply. I was frustrated and worried that I would have to buy a new phone when I had just bought this one less than 6 months ago. But one call to Asurion and the problem was fixed. All that was required was a minimal payment. I was pleased with the whole process.

They provided me a cell phone in less than 24 hours. The customer service unlike any other of its kind. They made sure I received the right product. They're the best at what they do. I don't mind keeping Asurion around. I'm pleasured to have them as cell phone insurance.

I had a Google Pixel XL but I was told I would have to wait 2 weeks for that phone. The only phone that I could take as a substitute was the S7 Edge and I do not like this phone. I want the Google Pixel XL or Samsung S8. I'm dissatisfied and need someone to do something about it.

New phone was shipped next day. Arrived 2 days later. Did not ask for overnight shipping. Was not in that much of a hurry. Arrived intact, well-packed for shipping. Was different color but was more than ok with me. Don't have that many colors. Would've liked RED. But not offered.

It was very stressful worrying that I would be charged $500 if my find my iPhone was not turned off, especially because my parents set it up and it took me hours for them to respond and remember the password. My phone was also delivered without being signed for. It was just dropped off on my porch, anyone could've taken it. Other than that everything was ok.

I dropped my cell phone and shattered the screen. I could not read the screen or answer the phone. I called Asurion and they shipped me a new phone within 24 hours so I was back up and running in no time. Thanks. Great job.

After I damaged my cell phone, I contacted Asurion about the insurance and after paying the $150.00 deductible, my replacement phone was shipped to my home the next day no questions asked. After this excellent service, I would definitely recommend Asurion insurance.

Original phone broke, due to insurance sent a refurbished one that was also not working. Then they said they would send new phone. New phone on back order took 21 days to get a working phone. I was disappointed due to the fact we pay insurance on time every month.

Replacement phone not working after one month. Unable to reach anyone. Tried to continue claim but keeps telling me complete. I would like to replace defective phone. I was advised that there is a one year warranty on the replacement phone.

I had an accident with my iPhone 6s which dented the top corner and produced numerous cracks on the glass making it very difficult to read. On Verizon's advice I contacted Asurion who, subsequent to my providing the correct paperwork, replaced my iPhone within 24 hours. Simple procedure and excellent service all round.

My teenage son cracked his phone screen. I filed the claim and the new phone was at my house the next day. The instructions were great and we followed them all. The only thing I'd like to have was an email letting me know that you received the old phone. Thank you for such prompt service as we feel like we can't "live" without our phones these days... especially a teenager!!

I was very pleased with the whole procedure, and especially the short time it took to send a replacement phone. Thank you!!! I recommend your service to anybody. You've performed an excellent service. I can't think of anything else to say except to keep up the good work!

We submitted our request to replace a lost/stolen phone. Your response to our request was very quick. We received notification on where the phone was along its way from your distribution center to our home. Now we have a working phone. THANK YOU!!!

TERRIBLE customer service. BEWARE!! Do not ever pay for phone insurance through Asurion!! They are absolutely one of the worst companies I have EVER had the misfortune to deal with!! I owned an LG G4. Had it for several years with no problems but as phones tend to do it started to have issues with the battery overheating and other mechanical problems to where it just stopped coming on or stayed in a continuous boot up cycle. So I filed a claim with Asurion to get it replaced. Very easy and simple and got the replacement very quickly - 1 or 2 days. This was in January of 2017. I noticed a few glitches when I first got it that lead me to believe it was probably refurbished but had no major issues so didn't call.

My experience was easy and quick. Cracked screen on phone. The person helping me was very nice. The phone I received seems to be just like the phone I had. It takes good pictures too. I didn't receive a confirmation by email or text that they received the other phone. I checked every day. :-)

Got my replacement phone 48 hours after I cracked the screen. Only had to look rachet for a brief period of time! Got everything transferred over and sent my old phone in and the process was complete. I downloaded tech coach on my phone and it made the process seamless.

My claim was handled immediately. We got the new phone the next day. No problems. It was much easier than having to go through than going and sitting HOURS at the phone provider's store. It was very efficient. I do have a little problem with turning off the "find my iPhone" part. Seems once the new phone is turned on the old phone would be off. I'm never sure I have done it correctly. Just pray that I did. The threat of a $500 fine is intimidating.

I've used this service several times over the past few years. At first, I was skeptical of the need, but with a teen and a husband that are just rough on everything they have Asurion has come through. Replacement phones are received within 1 business day, easy to return the damaged phone. One issue with a replacement phone not working when received but that was 2-3 years ago and was quickly remedied. All in all great to have this backup.

The process was very simple and easy to get a replacement phone for my daughter. Simply logged on, selected the phone that was in need of replacement. Paid the deductible (the only bad thing about the experience) and the phone showed up in a day. So easy, even my 13 year old could do it. Fast, courteous and easy.

I recently had my Samsung S6 replaced due to water damage... everything went fairly smoothly. I received the new phone in less than one week. I was able to use the cloud and retrieve most of my pictures and messages so on and so forth. Everything on the replacement phone is working except my voice receiver. Whenever someone calls me no one can hear me... this has been extremely frustrating and I have not had time to send it back.

I had an incident with my phone, which was only a few months old. I called the cell provider first, which was frustrating, but during all of my stress, my husband found the link to file a claim with Asurion. It was really fast... I was done on a few minutes. The only problem was that my phone model wasn't in stock (it had just been released when I bought it), so I opened a web chat with someone from Asurion to get details about my options. That was also done quickly and easily, and I decided on a different model because I needed a phone right away. My new phone was delivered to my door 24 hours later, and for a small fraction of the cost of replacing it with the cell company. Highly recommend.

The company and the customer service employees that I dealt with were great and very helpful. I will say the second encounter with your customer service was beyond excellent. She was very helpful and went above and beyond. The first replacement phone that was sent out was defective and when I called she was extremely helpful and made sure that the issue was taken care of for me.

I dropped my phone and the result was part of my screen wouldn't work. Asurion was prompt in getting a new phone and the process was very easy. I was grateful to have a working phone since my phone serves as our home phone. What was so disappointing was the replacement phone I received. It does not hold a charge AT ALL! I charge it all night, hardly use it at all, and the battery dies by 3 pm. This happens even though I set it on "low battery mode". I constantly carry a charger with me to juice the phone whenever I find a free outlet. I would rather have the phone with the partial non working screen. This "new" phone was not worth the $200 I spent!

After contacting Asurion and speaking with customer service representatives I had my replacement phone shipped. The customer service representative was excellent and walk me through the complete process. They provide me with my tracking number, so I was able to track my replacement to the front door...

The phone I received does not work and only responds sometimes when using it. Not only do I now have a broken phone but my son spent about $50 on games on the phone. Since receiving this phone replacement I have worked a lot of overtime and I haven't been able to contact you.

I am very happy, customer service was courteous and helpful. Only delay was from the courier service but still was efficient. I will recommend this service for insuring their phones to all my friends and family members. I am glad that I chose Asurion. Thanks.

Claim was started at store, but unable to finish. I called customer service and they just needed a few details to finish my claim. Replacement phone was overnight shipped that same evening and received the following day. Very fast service was appreciated.

I am happy to get a phone replacement the very next day, but the cost was way too high. Why pay for insurance if it cost you so much for a replacement? Isn't that why we have insurance? And the fact that you even wanted my broken phone sent to you, smh.

I recently reported my iPhone 7 Plus to be damaged by filing a claim with a Asurion. My replacement was sent overnight with easy-to-follow instructions which had me up and running in less than 24 hours. I would rate their service as Excellent.

The phone was ok. Home button feels "loose" and the earbuds they sent do not work. Overall fast shipping. Hard to get a hold of someone on the phone though. The charger sent won't charge my other Apple devices.

Phone doesn't work properly. Can't get anyone to return my phone call to resolve issues. Please call me. Please contact me. My phone sucks. Can someone please help me resolve this problem? I NEED HELP.

This is the 2nd time filing a claim in 1 year for a faulty phone which is fine, I get that technology breaks. But both times I filed I have to contact 2-3 times to get it right. This time I contacted Monday. They said they would be sending me a phone and it would not be a problem. Great! I have been checking my emails and nothing has came so I called them and a claim has not been started and I have to wait another 2 to 3 days to receive the phone, if it happens.

Replace phone was easy to receive and easy to return. I was able to process my cell phone online with the help of my daughter and her tech. knowledge. It was very frustrating for this 89 year old man, but my daughter made it look easy.

I really wish that AT&T did not use Asurion. This makes AT&T service look like crap because they are using a 3rd party. Asurion will send you a different phone, refurbished/used phone, when you make a claim. Their service is trash and they don't give a ** about AT&T 's customer's satisfaction because it isn't their customer. I will leave AT&T and go to any phone company that does not use Asurion due to this horrible experience I am having where Asurion sent me the wrong phone.

Quick and easy claim form. Received my replacement phone the next day! Had to contact a representative to complete my claim and they were friendly and helpful. Didn't have my exact phone in stock so ended up getting an upgrade.

Request for replacement phone. Was handled quickly and efficiently. Phone replacement was received the next day. When I forgot to send the broken one back I received a reminder. I appreciate the reminder and sent the phone immediately. I am very happy with Asurion.

My phone was stolen while I was on vacation. I went to a Verizon store to understand my options. They connected me with Asurion. I am an authorized user on my account, but they would not consider me an authorized user, so I had to hang up with customer service multiple times to get additional information from my father who is the account owner. After spending an hour at Verizon, and about 3 sporadic hours on the phone with Asurion, they told me they couldn't process my insurance claim because of fraudulent activity. They did not explain what that meant, nor gave me any explanation. I ended up speaking to 2 more people and the last was finally were able to process my claim.

It was great, quick and easy. Thank you!!! It took me a little longer than expected because I did not have an ID with me but had I did, I know the process for me personally would have been a lot quicker. I got my phone in less than 2 days. Almost as if it was shipped literally immediately. I love it. Thank you once again.

I'm a landscaper and ran over my phone with the lawnmower. It's very critical that I have my phone at all times for my business. Everyone was so helpful with getting a new phone to me quickly. I was pleased. Thank you!

Your instructions for taking the broken device off of the iCloud is wrong. I took it off of "Find my iPhone" by following your provided steps, but it was not taken off of the iCloud as a whole. I was then contacted and given the same instructions as before. I figured out in order to take a device fully off of the iCloud you must go to Settings, not just "Find my iPhone."

I was very surprised that I got my new phone so quickly! I love that I could do it online too so I did not have to wait on the phone. Plus the online experience was super easy to do. It literally took me 5 minutes and my new phone was here the very next afternoon. Thank you!

It is easy to process to claim for phone lost or stole or any reasons. It just a few step to finish online or phone. Since I reach Customer Service and ask for deductible, phone comes right in the door the next day.

I lost my device April 24th 2017, called it in the next day to get a replacement, went through hell to get them to approve my claim, they were telling me that because my phone was on the T-Mobile network less than 72 hours it was not registered on the T-Mobile network, I had to call T-Mobile and 3-way them and upload the phone's invoice. They finally approved it, now, here I am, I have been waiting all this time, 18 days for a replacement. They keep telling me no more than 48 hours, and the phone is still not available to ship.

My original phone was bought because of its large screen size. That model was not available for replacement. The replacement phone has a smaller screen and I hate it. The company would not upgrade to the next phone which has the screen size I had before. I paid monthly for a very long time on 2 cell phones and 1 tablet. I'm very dissatisfied with my replacement. I have canceled the insurance on all my products and will tell others of my experience. I feel you should contact me to fix this situation. Let's see how you respond to this.

The phone was replaced fast and easily. The website was easy to use. The shipping was fast and reliable. And it was very easy to set up the phone and return the damaged one. The only problem was when I have an invalid address on the website, instead of allowing me to make sure it was wrong, after my fourth attempt I was told to call customer service.

Even though we followed the disconnect from iCloud for the damaged phone we still received several follow-up calls saying it was not disconnected but each time I called the representative assured me that all was good. I hope it is all taken care of.

Broke iPhone 7+ and had a new one within 3 days. However, for paying insurance every month, it's somewhat expensive to have to spend $200 for a claim. Half of that payment would be more understandable when paying for insurance every month. Otherwise I'd say it's worth it.

My new device was delivered in a timely fashion. The price for the deductible is a bit steep. That is the reason I only gave 4 stars. The telephone call center workers gave good service. Filing the claim was fast and easy. That was a plus.

This experience was fine, but I have had times in the past where the phone issue was a mechanical function and it was not covered by the insurance. Overall, I am not truly happy with this organization. I can have up to 5 phones insured and I am not always given the benefits afforded by my monthly payment. My daughter has the new Google Phone, which caused her problems from the beginning with the speaker and I was told it was not the insurance's responsibility to cover that - so as of now she still has the phone with no speaker. NOT HAPPY AT ALL WITH THIS INSURANCE!!!

I called for a replacement tablet due to it falling out of my hand. The people that I called were so understanding and patient with me. I received my tablet in a very timely manner. It was easy to set up. I had the wrong SD card. Was wrong but they had advised me to use the old one which worked perfectly.

The process was much faster and more efficient than an experience that I had 7 years ago, but it was still extremely lengthy. I'm not sure how you could improve any further. At least the phone contact was more friendly than the previous time, which made it at little easier to take.

My experience with Asurion was at first not great. The first rep I could not hear or understand and finally I was disconnected, however when I called back to Asurion the second representative was awesome and very helpful! She made my experience positive and the rep was understanding and professional.

Received a phone with a small crack in it but can afford to not have a phone! For a 150 dollars I expected something a lot better than what I received. Don't know if it was cracking in transit or just didn't see when shipped. Other than that was fast getting me a new one.

Claim process was very easy and phone arrived the next day. I was able to activate through the Verizon site and had a working phone about 24hrs after my original phone had been damaged. All in all a very good experience. Still surprised that I got the new phone that quickly.

I was very displeased with Asurion. Took me weeks to get my phone. Every time I gave them my credit card information, it kept getting declined. I would call my credit card company and on their end, there were no attempts made. I tried several VALID cards and made over 10 attempts. They kept claiming my credit card companies were putting fraud blocks. Nothing on the credit card companies again. I finally had to give them my checking account number and routing information which I DO NOT like to give out. Someone needs to fix your process. Not sure if this is a recurring issue or one off thing. It was still a terrible experience and I had to go through almost a month with a very damaged phone.

My replacement phone is horrible. It's a used piece of ** and the touch screen is horrible. Thanks to you, I will not be using Verizon when my contract expires. This phone you gave me? For $200 deductible? I can't ** use!

Fast, accurate and hassle-free transaction from the initial panic of losing the phone to getting the replacement in the mail. Everything was as promised and the instructions were very clear and understandable for me to understand and follow. All is good. Thanks to my Asurion coverage!

I don't recommend to no one to get insurance with you guys. I had to call 3-4 time and talked to 3 persons in one phone call to just tell me they didn't receive nothing of copies of my ID and that they couldn't do a claim. Even I went to Verizon store for they could talk to the insurance and still the same story. I didn't like it at all.

Got a replacement Samsung Galaxy s7 edge for a lost phone. The problem is that the phone that I received is NOT compatible with Verizon Cloud. I checked with Verizon and although this is an unlocked version (per their research) of the phone, this causes a big problem. We had to work multiple times to try to extract my former files from the Verizon cloud. I had to manually put them on my computer and then move them to a new micro sd card. Also, going forward I do not have access to the Verizon cloud which is built into the pricing of my plan and cannot be removed.

5 stars all around! Easy to file a claim, quickly received my replacement, and got back on with my life after my purse was stolen with everything including phone in it. Thanks for making a difficult situation less stressful! I highly recommend this to anyone!!!

Thank you for making an inconvenient situation tolerable. Your accuracy and reassurance is greatly appreciated. I would absolutely recommend this service to friend or relative. My new phone came in a timely manner. I was able to activate new replacement phone with ease. Thank you again.

The process of exchanging my phone was straightforward and easy to implement. My new phone works well so far. I was glad to have the insurance coverage, although with the deductible and monthly insurance payments, I'm not sure if I really saved any money.

I filled out the questionnaire and paid my deductible after my phone screen was destroyed from a fall. I had a replacement phone overnight shipped to me. The instructions on how to send back my old phone, activate my replacement were easy to follow. It was nice to have the coverage on my phone so I didn't have to keep a broken phone or pay full price for a new one.

I placed a claim around 8pm at night and had a brand new replacement phone delivered to my door the very next day! Can't beat that speed! It's a little pricey but you get what you pay for. Not much else to say other than if you need phone insurance then Asurion is a good company to use...

My Tablet fell and screen cracked, I made a claim, then paid a small amount, and the next thing you know, I got replacement quick! They even sent return envelope! I'm so glad I had this insurance! Totally worth it, and I highly recommend it for everybody!

New phone - The entire process was very easy. All the people I talked with were really friendly. I am thankful that I have insurance on my phone, it is one of the most expensive items I own. Thank you very much.

This was an easy process. I would have liked more instructions about how to handle the issue of turning off Find My Phone when the phone can't be used. But my questions were answered when I called Asurion. I would have also like an email saying that my damaged phone was received. Otherwise, it was a great process.

They replaced the phone in a timely fashion. The phone they replaced it with is so worn down, swiping does not work and it's an iPhone. The first cord they sent me was a knock off Apple, the cord did not fit into the jack. They said, they use the knock off parts and had me send the unusable one back and sent another knock off product. I am still unhappy with the phone. Swiping often does not work to answer it.

You never know when you are going to need the extra protection and then it happens you lose your phone. We had Asurion so easy to put a claim in and within 2 days we had a phone replacement. So glad we chose this coverage and so nice that Asurion was quick about getting us a replacement.

The phone you sent to replace my broken phone takes hours to charge. The other phone that was ordered to replace this one has been on back order. This is unreal and unacceptable. I not a happy customer and I have a business with five phone lines on my account.

The customer service agent was thorough, kind, understanding, efficient, and patient. I felt the agent listened well and asked appropriate questions. I was also pleased at how quickly I received the replacement phone. I liked that I was able to track the replacement phone and was able to expedite delivery. Thank you.

You sent me a phone that was broken. I asked for a new return envelope to return the broken phone I was sent. I never received the return envelope either. But I've been called several times in regards to returning my phone. Then I was told once I sent the broken phone back I was sent, it will take 2-3 weeks for a refund. Wow!!!

The experience of replacing your phone is painful already. Then paying your deductible as high as you ask after months of insurance on my phone bill is even worse. Then being told you only had one colour was ridiculous. And then receiving a phone that was not updated to the right iOS to recover my phone and having to spend several hours figuring it out was beyond unacceptable. I plan to tell everyone I know to not do the insurance with you and Verizon! And I know a lot of people.

I received great Customer Service from the Representative who answered my call. He was courteous and helpful. My experience in talking with the Customer Service Representative made it easy and hassle free. The best part is that I received my replacement phone quickly. I am extremely satisfied with the service provided.

I had to remove my Find My Phone from my iPhone. I thought I had removed it already but I didn't. The customer service representative was patient and polite and got me through it because I really was having a hard time doing it. She was wonderful.

Rapid response to claim, device replaced as promised in coverage booklet. New device is an upgrade from my current one. I am very pleased with the service from Asurion for this device and a situation with my flat screen TV also covered by Asurion. Will continue to use them with future purchases.

You all did very good. But I have another one that I need to replace. So what I need to do to get this one replace? Please advise me. Please give me a call or text me on what I need to do to get it done. I know you all will do your best to please your customer.

After a theft, Asurion had my replacement phone out to me within a few days. They didn't have my model available so upgraded me to the next best model up. I'm very pleased with the speed and service. Thanks for keeping me going!

The deductible cost is **! It's unfair to pay that amount per month and not get any discount for not having broke my phone in the last few years. The deductible cost is outrageous for a refurbished phone that I'm not even allowed to pick another color on! You strong arm your customers. I hate Asurion. ** off!

The whole process was completely painless. It was extremely easy to fill out the claim, and you can expect your phone the next day! I've always had phone insurance, but never had to claim insurance on the phone. I think it is a no brainer when it comes to phone insurance. Paying $12 a month was a good investment because I got both of my phones replaced with a nicely refurbished one.

After a couple of bad phones that came, the last Asurion agent I spoke with was really concerned with my needs, felt bad for me for the 2 phones that weren't working correctly and gave me a free upgrade not just model but even memory. It wasn't just the phone, I felt her genuine concern for me. Felt like she was my friend, even if they don't get it right, right away, Asurion will continue to try and get things right. I recommend it to everyone.

This insurance is a scam. It is not worth buying thru your phone carrier. I filed a claim on my phone and told there is a $225 dollar deductible. I never knew there was a deductible when paying a premium every month to the carrier. And I am told I may receive a re-manufactured phone to boot. And I still owe $460 on the phone. On eBay and Amazon the phone is selling between $120 and $370. The phone companies and this Asurion have quite a racket going. What a joke - what a scam. Don't waste your money.

I had purchased a new phone and a month later it was lost in the water. I submitted the insurance claim on a Friday night and had received the replacement new phone on Monday before noon time. I am very pleased with the response time and service. Thank you.

I'm so happy to Manager. Last person I was talk to ask fixing my problem because before they No longer have to help me my problem!!! But I am so happy to Manager to helping me. :) Thank you for everything all time making happy to Manager. Have a great day.

When I try to claim my lost Nexus 6P they said they out of stock for the phone, the only thing they can do is give me Galaxy S6. It's not acceptable because S6 is now cost $230 vs my nexus 6P is 600+. I've been paying insurance 24/month in 3 years and this is the kind of insurance service I got. On top of it I explain that I hate the S6, I used to have one. Customer service is not very helpful and kind of have the attitude. Kind of like: "this is what we offer, take it or leave it". I canceled both my claim & insurance. It's a WASTE of money, run away as fast as you can. If you run into this customer service rep: Nicole (id **) just hang up the phone and get another one :).

This company was fast and so friendly on the phone. Customer service is very important to me and if I could I would give them 10 stars for the customer service I received over the phone itself. All was done very quickly and not a lot of questions that where answers had to be repeated.

I could not believe how fast you replaced my lost phone. 10 on a 10 scale. Your service demonstrates how important customer satisfaction is to your company. I love the new replacement phone, even the rose-pink since you were out of black. I will be sure to pass my experience on to my friends.

The service and quick turnaround for my replacement product was fast. I had trouble submitting my request online. Ended up online chatting with a representative and she helped complete the request for me. It was a Smooth process. Very pleased.

I was satisfied with my phone experience. It does take longer when it's on the weekend. You have to wait until Monday sometime to get your phone. Overall I was satisfied with the help and the replacement phone. They send you everything you need to send the phone back.

Service was easy to use to make a claim. Customer service was kind and prompt with responses. The only complaint I would give was that the color phone I was replacing was not available, so I had to choose another color. I received the phone in the time frame that I was told and sent my damaged phone in the return package that was sent to me.

Samsung Galaxy S7 Edge - I was very satisfied with the overall experience, although I was very dissatisfied with the amount I had to pay to have my phone replaced. When I get my phone closer to being paid for, I will most likely drop the insurance. On the plus side, I had my replacement phone very quickly!

I had an unfortunate experience with my phone the past month. I had to replace it because the screen was cracked and two weeks after paying the $200 deductible and getting the phone replaced, my new phone was stolen. I had to pay another $200 to get another replacement device. Asurion helped me get a phone quickly!