Asurion Reviews

Although my G.F. was vacationing in Northern California and Asurion would only mail it to my contract address it still worked out well. She has a new replacement phone and Asurion has the very broken phone. "GOOD JOB" Asurion. I will definitely make this contract with my next new phone purchase.

I was very annoyed that the phone sent to me originally was defective and this after I spent considerable time downloading and getting everything transferred to this "reconditioned" phone. But the people I spoke to were very kind and helped me with a NEW replacement and helped get me back to normal. You have a great staff!

I tried to log in to my claim and reschedule my appointment for a cracked screen only to see that my claim restarted and to pay $120 for a replacement. So I called today to reschedule my appointment for tomorrow, 31 May to find out that the parts were on order so even if I kept my appointment I wouldn’t have known that information because I wasn’t notified. I asked when the parts would be available and was told that they do not know but that I can reschedule. How do they not keep their customers informed? How do you allow people to make appointments when you do not have the stuff needed to complete the transaction.

So I broke the screen on my cell phone. I called my insurance company Asurion and filed a claim. Everything ok so far. I paid my 199 dollar deductible. Was told the new one would be here within 24hrs. or the next day. Device never showed up. No warning. Nothing. So I called them and they told me the flight was delayed and I would get it in one more day. I was mad. I had no phone for 2 days. When I spoke to the customer rep I told her I understand you can't help delayed flights but then you shouldn't promise next day service in case something like this happens. I have been a long time customer of Asurion and have had a couple of different run ins with them. The manager they put me on with had a attitude and said "Oh well there is nothing we can do. Have a nice day." I said, "Can't you give me back part of my deductible or something?" She said, "Nope not our fault." I think it's time to switch insurance carriers.

The person who handled my call was very friendly and efficient. She walked me through everything. I had the replacement phone within two days! I am so glad I have Asurion policies on all the phones on my account! I would recommend your company to anyone with a cell phone. Thank you!

Well we had quite the confusion at the start of our claim, but that was more my fault than Asurion’s, and once I got a customer service rep on the phone, she made quite sure that I was more than happy with your replacement service for my iPad. I couldn’t believe how accommodating she was, saying the entire time that my satisfaction was the most important thing. Because of both earlier missteps taken by me and some craziness with my Verizon account, the whole process had been delayed for quite a while.

Very simple, fast process. You just have to do your part. I like how once I submitted my information to Asurion’s web page it literally only took one business day for my phone to come which I very much needed as soon as possible. I also like how I got a year of insurance with Asurion after completing my claim.

Very happy to have had this Ins. If it was not for it I would be without a phone. Till my old one was paid for then I would be able to get a new one but with the Ins with Asurion I have a phone and still pay off old phone. Thank you for being there when I need you.

Someone stole my son's phone then the receiver couldn’t find it. Your personnel was kind and informative and very helpful. And after numerous calls from me they still remain patient and courteous. And as helpful on the last call as on the first. Thank you so much for training great people

Asurion saved our long family trip. My granddaughter's replacement tablet was sent 2 days before we left for our 5 hour road trip, so my granddaughter was very happy. This was the second time this tablet was replaced so I'm so happy to have the Asurion insurance. Once again, the replacement was perfect and on time.

Replacement phone not up to my expectations from Verizon! Replacement charger does not work. Charger port well worn. Have to wiggle my old charger to get proper connection. Maybe better service to forgo Asurion coverages times six phones covered on family plan and replace a phone when problems occur.

My husband lost his phone. We had no idea where or if someone had stolen it. When I called the insurance we had no trouble getting the phone replaced in just a couple of days. They were very helpful and we had no problems whatsoever.

Very hassle-free and fast service. A little more pricey than I originally thought (low estimate from Verizon rep) but the service is definitely on par. New phone arrived in two days, and sent the old phone out about a week later with the prepared mailing envelope that came with the new phone package. Very easy changeover!

My phone was stolen. I received a new phone overnight. That phone was defective. You immediately sent a replacement. There was a delay because we hit the weekend. I was pleased with your response but I think you may want to tighten up your quality control. You did your best but my work requires me to stay in contact.

I had a phone that wouldn't work and Asurion was fantastic about exchanging it. I would highly recommend anyone to get the insurance. I will never go to any other insurance. The representatives were fantastic and helpful. Very pleasing experience. I think the company is fantastic and I hope my friends will get the insurance.

Very satisfied in every way; prompt, no hassle replacement service. Instructions were very clear and easy to understand. Asurion kept me informed every step in the process. Received a comparable phone of somewhat better quality than the one replaced, and it arrived within two days of making the claim. Very glad I insured my phone with Asurion.

I was expecting to replace my Android device that I was learning to use, loaded with numerous apps and fits in my pocket. Only iPads were available, now I have to learn a new operating system, download all those apps again and it doesn't fit in my pocket. Otherwise, support staff was very quick and helpful.

I am very pleased with the service, To be able to go online was very easy. The premiums are reasonable. But the deductible was way too high, $200. I feel like a reasonable price is $100 -150. BUT I would pay it again, because I liked the service and being able to do this online. Then the speed, in which I received my replacement phone. Without the insurance, I would not have been able to buy a replacement a replacement phone. Thank you so very much for helping me!

I have always been very pleased with Asurion customer service (ie. Fixing a screen, phone replacement due to lost/stolen/warranty manufacturer defect). However, my most recent Claim (black screen on my S8) Asurion sent me a refurbished phone and it really upsets me that I am given a refurb as a replacement for my brand new S8. I would really like a "new" phone to replace my new phone that had warranty issues as I haven't had much luck with refurbs previously. Very happy with timely arrival!

My grandson had his iPhone stolen/taken at the mall. I called Verizon right away and they in turn contacted me with Asurion, since I had insurance on his phone. They sent me a form to fill out online and send back to them. Within 24 hours, my grandson had a new iPhone in his hands! That was the fastest and easiest experience of an insurance transaction I have ever encountered. I would recommend everyone to buy Asurion.

Everything went very smoothly. The process was simple and easy. I am Very happy with the excellent service. My new phone arrived the next day. The e-mail with directions was extremely helpful. I was reconnected in no time, my life resumed as usual. I would recommend this service to my friends and family.

Great service. Thanks. Made it really easy. Helpful notes. Online was a tad difficult. Thanks for helping me with this, it made everything easier to get my new phone up and running. The emails you provided also helped so that I wasn’t charged and avoided frustration on my part. I appreciate it and will let friends and family know in the future about your services. Thanks so much.

Once I figured out how to talk directly to a person the whole process went very smoothly. The tech help was wonderful. I put off getting a new phone even though I had paid for the insurance because I thought it would be difficult. I am not very tech savvy but they were so helpful!

This insurance company stated that my phone was covered for cracked cell phone screen and when I notified them about my cracked screen, they said that I am not covered in my area. I contact Corporate office and they were not helpful. They told me that I have to pay 195.00 for a new phone! False advertising, not reliable when needed and very disappointed with misleading information.

They were very responsive in letting in getting a replacement for a damaged phone. They also informed me that the phone insurance deductible was lower than I originally thought. They were honest to tell me about I paid the deductible. Filing the claim was simple.

I was very happy with my experience. This company is different than the other insurance and warranty companies I have worked with. They are FAR better. The replacement process was extremely easy and the customer service was terrific. After replacing my product they even followed up to make sure I was satisfied. I have truly never experienced this from a company in this line of business. Fantastic job.

I lost my phone while driving from LA to Denver. Got a new phone the day I returned home & not a moment too soon ~ 3 days of using paper & pen (as I did prior to getting my first cell phone) was enough 'nostalgia' for me!

I had recently received an upgrade from VZW, and I loved it for performance etc. My Pixel 2XL was, indeed, the best phone I ever had. It fell and the screen broke. Sent in a claim and THE NEXT DAY, got not only a new screen, but a new phone! Thank you Asurion, for prompt and courteous service. I will recommend you to everyone!

Everything was handled efficiently and promptly. I would recommend all of my friends to use your insurance. The phone that was first sent wasn’t working. We had some technical issues. A new phone was sent that next day. We did have some issues with wait time but that’s understandable. Thank you for your service.

I was surprise that I actually wasn’t out of a cell for weeks. I got it the next day and the reps explain everything and told me exactly what to do! real simple! Thankful I didn’t have to pay hundreds of dollars for a new phone. Thank you for making this frustrating situation easy!

It was easy between Asurion, and Verizon Representatives. It didn't take much to send phone back. Phone was sent back in a couple of days, and you sent me an e-mail when you received the broken phone. Your Company is very courteous, knowledgeable, and efficient. We Thank you very much.

I was very satisfied with the speed they shipped my replacement and the quality of the phone they sent back. What I was not impressed with was the price of the deductible. I pay a premium every month on a phone and have paid well over the $200 in premiums. Why is the deductible so expensive. Phone fell out of Otterbox clip 2 days later and broke again. I will just have to deal with it. Cannot afford to pay deductible again. That would be $400 plus my bill for the month. I work every day but I am not rich.

Very timely and professional. Call up and explained them my situation and they guided me to their website to file the proper papers to make my claim. I followed my claim on the internet and it arrived in a timely fashion and I took it to my wireless provider and they took care of the rest.

We had a screen repair on my son’s phone that ended up not working after the repair. A supervisor took over my case and we were extremely satisfied with how he handled the issue and how quickly he replaced the defective phone. I forgot his name but he was very helpful and easy to work with.

The whole process was so easy, you go through the simple automated system . You pay online and after 1 day you get your new phone. When the package arrives it has easy step by step direction to set up the phone and send back your broken phone. So easy. Thank you.

Everything went great and no problems at all - you were great all the way. I misunderstood my son when he said his phone was toast when in reality it was lost in the water and you changed my claim to a lost phone with no problem at all. Thank you.

My daughter lost her phone at the top of a Sea World ride - it fell 100 feet and shattered on the ground. After a phone call, I received a replacement phone a day later. What amazing service. The Asurion staff were very helpful in answering all of our questions and concerns. We used our carrier to help set up the phone but the instructions we received would have worked equally well.

I called about a cracked screen and my phone was replaced the next day. I was very satisfied about the quick service, just wish I could have gotten the tiny crack repaired instead of replacing the whole phone. But all in all it was a fast transaction and I'm happy I have insurance.

The people at Asurion were great. They went to find me a new phone. Took care all the paper work. Found me a new phone. Then they shipped it to me. I took it to my Verizon store and put the calls back on the phone. Thank you so much Asurion for the great job. Thank you.

My phone came quickly and I wasn't given the third degree for filing a claim. The new phone works great. I was charged exactly what I had planned to be charged. They made the whole process very easy. I would recommend using them to anyone that needs insurance of their iphone and does not want to be stuck without a phone in the mean time.

Purchased insurance from them and was given a claim form. Called to see if they reported the right phone stolen and they instead reported my phone stolen instead of my spouses. When I call they always say they can't give any info but now I am stuck without both phones working and still paying the bill on both phones from Cricket.

So far so good. Identical phone delivered in a couple of days. Easy to get back online. We'll see how long this reconditioned phone lasts. We have had problems in the past with the replacement phones not lasting very long. But they were all replaced with a better version, just kind of inconvenient.

When we contacted Asurion about our stolen phone, they were courteous, efficient and helpful in getting the stolen phone shut down, getting a replacement to us very quickly and helping us get it online. Their representatives were always available when we needed them. Thanks for your help in resolving this otherwise difficult situation for us.

Overall great experience with Asurion. The staff was professional, patient & courteous. I was sent new phone overnight & was back in business within 24 hours. I would recommend to anyone desiring extended warranty.

I received my phone quickly. Was reactivated and ready to go quickly! My original phone screen just stopped working. I wish, given the cost of the insurance, that the copay was less. Sometimes handing out that extra money when you aren't expecting it can be hard. Perhaps the fee could be prorated for the age of the phone.

Had to pay an outrageous deductible only to be sent a defective device. After calling only 7 days after receiving my device I was told I would have to pay yet another outrageous deductible. The entire process was a hassle! I emailed corporate and received an email back telling me to call and they would handle the issue only to spend another 30 minutes on the phone and get absolutely nothing accomplished! I received not just one email but two within an hour from different representatives so apparently the communication within the company is as poor as the way they treat customers and the “refurbished” replacement devices they send out. Unfortunately my experience with Asurion was very adverse and I would not recommend the company to anyone! It’s a total waste of money paying $35 a month for total mobile protection plus an outrageous deductible only to receive a defective “refurbished” device.

Everything was just easy and quick. Everything was explained upfront. I didn’t believe in having insurance but this experience changed my view. Most of the smartphones on the market costs more than a laptop. Doesn’t make any sense not having any coverage. It was the right decision to get the coverage.

After nearly two years, my phone in near perfect condition had broken and shattered, and assuming ran over in traffic late Saturday night, beyond repair or use. I had requested for replacement within a few hours from Asurion, and by the next day/Monday, my replacement came mid afternoon, free of hassle. Blessed.

We had a phone taken from a vehicle while filling up. After suspending service we logged into the claims website. One quick claim and the phone was replaced with no hassle. This is the fastest way to replace a stolen phone bar none. This is the reason for that replacement insurance. Thank you.

Recently my daughter broke the screen on her brand new phone. I was very unsure of what my experience would be with utilizing the insurance coverage. I filed a claim online through the Asurion website, and was pleased with how easy it was to complete. The next day a phone was shipped to us overnight, which we received the following day.

Terrific service. Being without a phone is a tremendous difficulty in today's world so when my wife's phone was water damaged and inoperable we thought we were in for a long ordeal. We were pleasantly surprised with the swift professional service Asurion provided. We had her new phone delivered and fully operational in less than 24 hrs. Thank you.

Recently my LG cellphone stopped coming on. I tried troubleshooting and even took it to an AT&T dealer. It was confirmed that the battery was good and there was no other physical damage to the phone. I was put in touch with Asurion (the insurance carrier) who charged $112.00 for a replacement. I'm a little upset because I didn't damage the phone, it just stopped coming on. Is that really my fault and should I have to pay to replace it? Am I paying to receive discounts?

Iphone 6s stopped working, called Asurion and they sent me a new phone. I received the new phone the next day. I did have to pay more than expected to have them replace the phone. I was expecting to pay less than $100.00, but had to pay more. Other than the fee I was satisfied with their service.

They walked us through troubleshooting first to see if there was anything we could do to fix the phone and then when there wasn’t anything we could do to fix phone, they set everything up for us to replace it. The new phone was here in just a couple of days. Setting up a new phone was super easy.

Thanks so much. My new phone works great. The people on the phone were very nice and understanding. The tech coach was very helpful when I messaged them about not being able to text or call anyone. They knew what to do. I am very satisfied with my experience with Asurion.

My iPhone was damaged while on vacation in Mexico. I contacted Asurion to have it replaced on a Saturday. On Monday afternoon, I had a new iPhone in hand! Can’t beat the service! You need to work on the website though. I still had to call to get my payment processed, but once done, it’s great.

I joined Verizon about a year ago and added the insurance on with my plan. About two weeks ago I cracked my screen. I called Verizon right away and they told me along with Asurion it would be $30.00 to replace the cracked screen. I filed the claim and sent in the needed forms to get the process going. After scanning everything in I had to wait 3-4 hours to get a response from the insurance company and I was approved but they kept trying to charge me $149.00 for a new device. I called again to see what the problem was since I was quoted the $30.00 to replace the screen since I didn’t need a new device and they told me to start a new claim after waiting on hold for 50 min!!!... so I did.

Accidentally dropped my new S8 and put a hole in the screen, so happy I had insurance on my phone! Had a minor issue with the replacement phone, but one call to customer service and they took care of it. The premium payment was cheaper than one of those "fix it" places! Would definitely recommend.

Customer service rep went far above and beyond to find answers to my questions and to help me understand the replacement process for my granddaughter's broken phone. He was patient, respectful and extremely conscientious. He met all my needs. He had to check sources several times to be certain I had everything I needed but he never lost his excellent attitude.

Customer service was very helpful and answered all my questions. They made everything clear to where I understood the process. On top of all that I received my new replacement real fast. Would definitely recommend Asurion to all my family and friends. I am glad I have Asurion on all my devices.

The process was quick and easy, But would have been nice to only have my screen replaced since that's all I needed. Would think it would be more cost efficient on your end. Still very satisfied with everything. I would definitely have no problem with going through you guys again.

8 months ago I started the contract with Sprint, I bought a Samsung Note 8. When I made the contract, they offered me the insurance called 'ASURION' which in case of loss or replacement of the cell phone, they would charge me $200 extra. Which seems to me a barbarism, because it is not the same a "Lost" to a "Re-replacement", but I accept it. Now my phone has a broken screen, when I make the claim, they tell me that I need to wait 24 hours to process my case and when they accepted it they forced me to pay $300 before finishing the claim and the phone arrives in 7 days. Who can live in this country for 7 days without a cell phone? It is the greatest lack of respect that anyone has ever done to me. I feel stolen, lied, faked, cheated, disrespected. I will do everything in my power to show the world who you are ASURION phone insurance.

The operator was great at helping fix my problem. I recently got married and did not realize my account was still under my former last name. She was able to pull up my account and my new phone arrived the next day. I would definitely recommend using Asurion to anyone.

I sent a slightly damaged Apple handset pursuant to the terms spelled out in the contract back into the system. They sent me a new one (very quickly) no hassles, very concise next steps and process to follow on our end. I wish I would have waited a month as the deductible came down rather substantially but that's life. Great process, no hassles! Highly recommend!

Asurion scheduled my claim quickly and the representative who came fix my phone was on time and very professional. They did need to reschedule and I was informed well in advance of my appointment. I would definitely recommend Asurion! They are the best bang for your buck and I wouldn't have a phone without insuring it with Asurion.

First time I used them for my galaxy s8+ I paid the $200 deductible. I was given a new phone, headphones, charger, basically a full refurbished everything. Thanks to it being the most fragile phone ever made I unfortunately had to do it a second time and was only sent a phone and a off brand charger even though I paid the same amount.

Awesome, efficient. Very fast and friendly. Appreciate their professionalism. The tracking system worked well too. I had been hesitant to get the added insurance with my phone plan, but I am really glad that my wife talked me into it. I will continue to take the insurance for any future purchases, especially of the cell phone or technology type.

The phone replacement is fine. The charger doesn't work but I'm trying to use an old one. Could you send another charger? The phone itself is cheap... That's why it keeps breaking. I will have to get another brand next time... Not your fault. Your service is easy to use, and I thank you.

Device was damaged. Warranty replaced it fine. Thank you. On a side note, forget using FedEx in the future. They did not deliver the device overnight as guaranteed. They even wanted to delay delivery an extra 3 days because "they don't work on Saturdays". FedEx was trying t give your company a bad reputation for not delivering next day service as you paid for in shipping agreements. Your company is outstanding and I appreciate your services. Thank you.

The only complaint I have is I read numerous times that I had to turn off the track my iPhone setting. I did everything online and then had to call anyway for someone to tell me again that I had to turn my find my iPhone setting off. Due to that when I did everything online I thought it was complete and my phone was on its way. Well it wasn’t and I ended up not getting my new phone for a few days later than I thought (my fault), because of the whole calling in thing!

When I called in, the women who assisted me were excellent, as I was having issues filing online. I did not have to wait on hold even though it was a weekday. I received the replacement phone in 2 days and returning the phone was very easy??? I would definitely recommend your insurance.

Your company did a fabulous job. Your customer service helped me with my claim and questions. It was easy to file a claim and quick to get the replacement. We had it by the next day. I am glad I went with the insurance. I would definitely recommend you to my friends. Thank you.

I was extremely pleased with how I went from a dropped damaged phone to a brand new one so quick. Honestly the only thing I wish wasn’t an issue was the deductible which was high. Other than that I had perfect service from beginning to end and have no complaints.

The customer service I received while changing out my wife's phone was outstanding. It is not often with these types of service experiences that you find extremely helpful and courteous representatives. The whole experience was a breeze. I would recommend Asurion for any type of equipment program. Great Job!!!

This was the easiest transaction I’ve ever done. It was simple, went smoothly, and very fast. We had our phone overnight with no downtime at all. Couple of questions about what the damage was, and before I knew it, there was another phone at the house with a prepaid envelope to send back my old one. Easy.

The customer service person was very helpful and we received the phone the next day. All of the people were very helpful and very knowledgeable about everything. The phone was in great shape and the people answered all questions. The people at Asurion are very helpful and are able to help with all the things that were needed to be answered.

I appreciate how Asurion handled my claim. They were very courteous, respectful, understanding and prompt in handling my claim. They replaced my damaged device for a working device with ease and provided the return package including the shipping label all at one. No printing a label from my computer which took more time. I'm grateful for the experience.

My experience was excellent. From the first phone call to the setting up my new phone the customer representative and then the technician were extremely helpful. It made a difficult situation much easier.

Phone fell off the counter and was unable to get it to power up. Contacted Asurion and new phone was at the house the next day. Fast -simple and affordable. Great customer service. In today's world we hate to leave home without our phones. With no landline this is the only way to stay in contact with family and friends. Thanks Asurion.

It was super easy to do and very fast too. The only silly thing is requesting folks to remove an iPhone battery. Other than it really was a simple process from start to finish. Hopefully we won’t need to use the service again!

After an accident with my device I contacted Asurion. They handled the situation with such quickness. I was surprised. I had a new phone in my hands in less than 24 hours. I couldn't believe it. Other situations like this take days but this was so fast and easy. I am more than happy to write a positive review.

My phone had a broken screen that was unrepairable. Filing a claim with Asurion was very easy and fast!! I filed my claim late on a Wednesday night and I had my phone by Thursday afternoon!! I simply placed my broken phone in the return package and dropped it in the mailbox. :)

The process to handle my claim was very easy. Many of the auto population fields were helpful. Having a new phone up and running by the next day was amazing. I would recommend Asurion to everyone who has a smartphone. It is definitely better to have some form of insurance than to have none at all.

Fast shipping which is great! First phone was no good but sent it back and got another within 2 days. The second one worked great and have had no issues with it. Taking care of everything online was simple and customer friendly. I would recommend to friends and family in the future.

Unfortunately I have had to use Asurion several times (teenage girls) and each time I have been 100% satisfied with the process. Each time the device arrives within 24 hours no matter when I make the claim. The return policy is simple and pain Free. Each device received has had no problems. Thank you.

I hope you guys understand that my devices were stolen and one lost. I chat with an agent and update my information because I got a return envelope and I never was supposed to return anything because they were one lost and one stolen and they told me: "NO PROBLEM. YOU ARE DONE WITH YOUR CLAIMS." So thanks so much for your friendly and excellent service, very highly recommended.

Recently one of my devices got dropped and the entire screen shattered. I have always had phone insurance but never had to use it. I filled out the simple online form with Asurion. The device was ordered on Sunday and we received on Tuesday. We then returned the damaged device. Easiest thing I've ever done.

Had difficulties filing a claim online and needed assistance by phone. Customer service personnel were very responsive and made the claim process very easy. Replacement phone was received promptly. Phone itself looked brand new (not refurbished). Excellent value for the price paid on insurance premiums. I would use Asurion again for future cell phone purchases.

Incredible prompt service... I try to make this one last longer. The process for filing a claim could not be easier. Everything is taken into consideration regarding the claim process. Thank you very much for your help with the claim again. I will continue to let other people know about your wonderful service.

Relatively easy no hassle experience. Very satisfied. Received New Tablet within a day and sent old tablet back in the prepaid USPS mailer. It took a little while to be received back and confirmed, but other than that no complaints. Also the replacement price was also inexpensive and easily paid.

Asurion is fast and super efficient. My husband's phone and daughter's phone were received within 2 days. The team is there to help with set up. This is my second time using this service. I highly recommend carrying insurance through them for anything you can. :) You cannot go wrong with Asurion.

The process was simple. I did have an issue where I needed to call the help desk but the agent was able to easily resolve the problem. I appreciated the assistance and the process went very smoothly. Thank you for your help. I would recommend to a friend.

I was pleasantly surprised how fast my associate received his replacement cell phone. This was my first experience with Asurion and I would recommend this company for phone insurance to everyone. It was fast and easy with no delays or problems with setting up the new phone. Thank you for the prompt replacement.

My phone got broke and I went to the store and they told me I would have to call Asurion. I did then they told me I would have to have a affidavit paper so I had to run back to the store and get one. Then I faxed it like I was supposed to. That was in a Fri but I didn’t get it really completed until Monday. Other than what seemed like a run around everything was ok.

The phone was bad cause it turn off when I was talking. Freeing on and off. I never experience any iPhone since the iPhone was born. The phone I sent back to Asurion was never had any issue but crack screen. I’m very disappointed with the replacement phone from Asurion. But I still keep my insurance.

I wish Verizon had explained how its insured devices would be resupplied. No one highlighted that it was handled by a third party and by mail. Once I wrapped my brain around that, the experience was relatively smooth. Asurion website couldn't verify me, though, after several tries, and this part of the process took a lot longer than it should have and required additional phone calls.

Service is fast and easy but I have submitted 5 phone claims and received 3 devices all of which have had software or hardware problems. I am currently waiting on device number 4. Avoid Asurion if at all possible.

Wife dropped phone and shattered screen. I took the phone to the same Verizon store I've been going to for several years now and they guided me through the process of calling the insurance center and the insurance center promptly had my wife a new phone within 3 days and since she dropped it on a Friday and I went in to Verizon on Saturday and they had a new phone here at our house by Tuesday afternoon I was quite surprised and very satisfied. I will keep Asurion. A good investment!

Great service. A little misleading when I'm maxed out on my policy. Already with 3 claims since I'm paying to have all 7 plus of my devices covered. I wish that was a little more clear when I signed up for the full coverage insurance.

They offer a service they do not even have. They offer to replace your screen when in reality they don't have that service worldwide, only selected states do. They still take your deductible make you do an appt of a window of 2 hours and you wait and wait and no one shows up past the 2 hour window. You find out there is no parts a day later and that parts can take 1 week or 1 month... When I pay monthly for the stupid service and I can't even get one service done. Horrible. Would never recommend this company to anyone and for sure would never put this garbage of insurance to a family member.

In the service-focused construction industry, we have many cell phone users and their device is vital to the operation of our company. However, as is the nature of the industry, things get messy. Thank you for being quick and efficient when they do and a lifeline is needing instant replacement!

A very good job and tablet. Very good job performance and swift about getting the tablet back to me. I would recommend Asurion to anyone to take out insurance with them. And it is not expensive either. I got a good deal on the tablet when I bought it. Verizon did good all the way around for me.

We purchased full insurance coverage for our teenage son. When he accidentally wet his phone, the replacement process was very simple and prompt. We were so pleased with this coverage, we were able to pay the required amount which was more reasonable and cheaper than having to pay full price for a replacement phone.

My Pixel XL phone screen was cracked, even the casing had chips in it, also my ringer would be on BUT my Pixel XL phone made no noise. Easy to make claim, fast turnaround, and the refurbished phone is great! Return was simple as well, with postage provided envelope. It was a great experience.

Phone contact was very easy and satisfactory to return the new phone as it was not needed. It was returned two weeks later. Refund for the insurance deductible took a while to appear on credit card statement but overall I was satisfied with the ease of the whole process and the chat communication keeping me informed.

I have paid mobile insurance for 2.5 years. Recently I saw issues with my device. So, raised a request for replacement device which is covered under insurance with $120 (approx) deductible. Replacement device I received was a defective piece. I took it to Apple store and they said device has basic issues with touch and battery. I called Asurion multiple times, they were ready to send another device. I have asked them if there is a guarantee that the device they send will work well this time, for which, they have said 'NO, you have to again reach out to us for any issues and we will send another replacement device'.

Horrible service. They made me want to cancel my contract with Sprint altogether. I got my phone stolen on May 8th. Today is the 15th and it's suppose to be next day delivery with insurance, but the phone is on back order. They never tell you that the phone you receive is not only refurbished, but also they don't guarantee the same color. They told me it would take 3-5 business days when in backorder, however after going on the website it showed 7-14 days. I spoke to a representative and she said it could take longer than 14 days, it all depends when they get in "new" phones.

I realized I lost my phone on the freeway at about 8pm. That night, I submitted the claim. The following afternoon, I had a cell phone in hand and, even though I am not a techy person, it was up and running that evening! It was a simple and very fast process. I didn't have to wait in lines at the Verizon store and I didn't have to make any phone calls to get things running. It was well worth the money I spent on the insurance!

I received the phone as quick as customer service stated. Customer service was very courteous. Refurbished phone seems decent enough - would be nice to get a new phone. Really just wish the deductible wasn't so much, since paying monthly as well. Appreciate the insurance, as it is less than the cost of a new phone, but still pricey.

We received a replacement phone within days of filing a claim and didn't have to be without a phone for very long. Was very pleased with the ease of filing a claim and the prompt response of receiving our replacement phone. Thank you for the quick response.

The service is fast and easy. Very friendly associates. Next day service is what would make anyone happy with service from Verizon. I love not being without my phone longer than necessary. I would recommend this service to everyone. The quick response and the low deductible gets you talking again.

Filed claim for lost tablet. Ease of claim is fantastic. Only negative thing is the high deductible which amounts to 50% of a new tablet. Otherwise awesome job Asurion. I most certainly will continue to protect my devices with Asurion. I will recommend using Asurion to my family and friends. Thank you for great customer service.

Had a little accident with my phone and it was destroyed. Called Verizon first and they gave me the Asurion info, called them and they were on it right away to get me a replacement phone. They were very nice and helpful over the phone and expedited the order right away, had my new phone in 2 days. The instructions for the transformation from the old to new were easy to follow and went well. Thank you Asurion.

My phone was stolen. I reported it to Asurion. A new phone came quickly. Asurion and Verizon Wireless are separate companies but I'm glad they work together for seamless customer service. I have coverage with my phones for a very long time. I love the quick response... Life without a phone in hand is difficult. Thank you for the fast easy service.

Phone replacement is running well. However, the first phone was a refurbished phone. The last time I called about call dropped, the phone was overheated. I spent 3 days with a cramp in my left hand. This is the hand that I hold the phone while it was almost in fire.

Great service. Got my new device the next day!! 5 star all the way. Thanks Asurion! Filed a claim online, paid my deductible and received my new phone the very next day! Excellent service. Thank you Asurion.

They were easy to talk to, answered all of my questions. Quick turnaround. I was very happy that they spoke clear English. I was very surprised at how quick the process went and how quick my replacement arrived. I loved being able to go and get my screen fixed in less than an hour.

We had an awesome experience with Asurion. I could not believe how easy it was to submit a claim, and how fast it was to get a replacement phone. I really liked that they communicated with us every step along the way. We had no problems getting a new phone when ours quit working properly. I would definitely recommend Asurion.

Thank you so much. I have been a customer for years and have never used the insurance. I even thought about getting rid of it. But when you replaced my son's phone and it was damaged and quit working it was great to receive a replacement phone. You were so fast and efficient. Thank you again.

I called Asurian for phone problem, due to fall and scratches. I am so surprising for great services, she help me go through details with kind and she promised I will get the new phone tomorrow at 4 pm. I received new phone on time in the next day, Thank you.

I called and Asurion walked me through the process. Everything worked as expected. I got my phone the next day and they helped me with setup. I saved a lot of money by using them and not having to purchase another phone. I would recommend them to anyone who asks.

I am Very happy with the reliability and convenience of this service. All my questions were answered promptly by a highly intelligent Customer service representative, who was very polite and treated me with respect. That being said, it was terribly difficult to understand the young man through his accent. As I grew ever more frustrated from having to ask the customer service representative to repeat himself, I couldn’t help but think the entire process would have been simpler if only he spoke English clearer. Thank you for your service, I’m looking forward to future interactions with Asurion.

Great experience - fast, simple, and easy! Will do on all my devices going forward. I’ve had both screen repair and phone replacement. Both went great and exceeded my expectations. The process works great and the technician was so nice. The phone was as good as new!! Thanks!!!

Received replacement device in 2 days, very quickly handled. I love the fact that you email us letting us know you received our returned device. Very professional customer service reps, they were very knowledgeable and were able to help me without any delays. I would very highly recommend Asurion to everyone.

Wife dropped phone then stumble and stepped on it. Was very upset but within a few days received a new phone and was all ready to go. Very reliable service through Asurion. Very easy to process claim and kept me up to date. Thank you. Would recommend asurion to anyone.

We were please with all the service as it was prompt. We were able to get the new phone very quickly. It was easy to contact someone over the phone and handle things. Emails were quick and easy. Thank you very much.

Original service was great but... phone I received was damaged. The glass on the front was loose. After calling for a 2nd replacement was when problems started. I still do not understand why they wouldn’t replace phone until they had a signed affidavit. Issue was in getting it and uploading it. They sent it by email but I accidentally deleted it and then Wow! Try to get another, because you have to sign in with your claim #, it said affidavit was already sent, which yes it was but I needed another but it doesn’t want to send another. After speaking with rep. and many issues online they ended up faxing one which took 24 hrs to receive. I took photo of all needed and tried to upload like they asked. Nope can’t upload it either, tried from phone, home computer, business computer not able to upload again. Had to rely on fax. Took a few extra days to get a working phone just to replace the broken one they sent. But every rep I spoke to was kind and helpful.

The people at Asurion were a great help when we exchanged a broken iphone. My grandson did not remember his Apple password to erase the phone properly. When I called Asurion, they guided us in the right direction and then connected us to the appropriate Apple representative. Thank you so much.

I understand the new phone you guys sent me was probably refurbished, but it works great and I no longer tell that I don't have the original. The process was smooth and simple from first visiting the site, to send in my old phone. Thank you for such a great process.

My brother and myself have been trying for days upon days to get his claim pushed through on the phones that were stolen from his truck while he was over the road at work. Just in the past 3 days I have sent over 27 affidavits in for the devices that were stolen and each and every single time they are kicked back with the exception of one being a Note 8. The other 2 are yet another Note 8 and a iPhone S8+ all stolen on the same day and even though we have done everything that your company has requested from us along with what AT&T has asked from us they still continue to kick the remaining 2 back at us.

Dealing with Asurion was easy and everyone who I spoke to was very helpful and wonderful. Everything was explained to me in Accurate detail. The new phone was sent to me Immediately the next day. The paperwork in the box with the new phone explain what I needed to do with the old phone before sending it back. Thank you Asurion for making it pleasant and painless.

To Whomever is thinking of using Asurion service I would like to describe a little of my recent experience. The process to replace my lost phone was easy and straightforward. I appreciate that the online process was easy and all the steps were explained in advance. The phone activation was super quick too. Thank you.

My iPhone screen was broken, Asurion changed a new screen for me at first, but after one week, I found the new screen not worked well. I called Asurion, and then Asurion changed a new iPhone 7 plus for me within two days. The new iPhone works very well! Very good service! Thank you!

The replacement for the damaged Samsung Galaxy S7 was received quickly and in good order. All necessary paperwork was received along with packaging to return the damaged phone. We have been very satisfied with this plan.

While kayak fishing in Florida I caught a nice Red Drum but in so doing my cell phone went overboard never to be seen again. I was distraught and without my ability to communicate. Asurion was prompt, courteous and not judgmental. They overnighted my phone and I was back in business. Great service.

I loved the service once I was connected to an agent. It was very difficult to get through the auto phone system. I had to call back 4 times! I was not sure of the type of iPad I had and Verizon, the place I bought it from, was no help at all.

Asurion gives specific instructions regarding returning the phone. Don't forget to return the back cover if applicable. Asurion is highly ethical. The email communication is fantastic. The website can be improved. Overall, the experience was great. The deductible is very reasonable if a WiFi or Android device is being returned. Please follow the iPhone return instructions.

Broke my phone by dropping it on concrete. Was able to call and get another phone the next day, customer service was great and the phone is working great. Only problem was I couldn't get some of my contacts to transfer over since I couldn't turn my old phone on. Told I didn't have my backup going to the cloud and since I'm not real technical don't know what I did wrong. Now have it connected to the cloud, so should be fine should I have another problem.

You were spot on with the replacement of my phone in less than 24 hours. It wasn't too much of a hassle getting the replacement either. I've always had insurance on my phones. I've only used it twice in almost 20 years. It's a little pricey, but worth it when u need it. Thanks.

I cracked the screen on my Pixel 2 XL. I shopped around for some repair shops and got a few quotes together. They were all worth of $300 due to the fact that the device was new and the screen is larger. For just $200 Asurion sent me a new device the very next day and I didn't have to go without my phone while it was in a repair shop. Absolutely wonderful service.

Replaced broken Apple phone in a 4 day turnaround. Well done. Directions were clear to return phone and also to go on the Apple cloud to delete the GPS function. New phone works great and I will continue to use Asurion in the future.

Representatives and service were outstanding, received replacement phone next day after claim procedure. The ease of your procedures is fantastic and your representative couldn't have been more helpful, knowledgeable and courteous. Having the protection with my mobile phone with Asurion is a no brainer and everyone should have this protection as it is very much worth it.

My phone fell off of the desk and the screen went black. Went online and ordered a replacement phone. Was great and got the phone the next day. Thanks for all of what you do to keep the cell phone user happy. My only complaint would be about losing current contacts, notes, and voice recordings. I'm a secretary on a board and is easier for me to record the minutes so I lost the last one and had to improvise what was said at the meeting.

Asurion provided me the best customer service & I will continue stay with them, at every step of the process I was treated with the highest quality of respect and courtesy. At no point was I discouraged or felt that my needs were not being met. I am ever so grateful.

Good customer service, got a replacement in the mail the next day, no problem. The only thing is that I had to pay 20 dollars deductible I guess, not sure why cause I paid for insurance like 10 dollars every month. But I give them 5 star for customers service, and for getting the replacement quick in the mail. Thanks

The charge port of my phone was damaged and did not function. I was advised by my Verizon vendor to submit a claim to Asurion for a replacement phone. I was able to replace my Motorola Turbo II Android phone with a $149 co-pay. I received the replacement phone within 18 hours after I notified Asurion of the issue.

Great service and phone looked perfect. Very fast delivery of the phone. I would use again. Great perfect wonderful and very very satisfied. Phone looked new. Like it was brand new. Shiny gold color. Samsung Galaxy S7 met and exceeded all my expectations.

When I called for Help, I got an immediate response. I gave my Insurance information to the Agent and my Cell Phone came in 2 days. Insurance is important to have and not expensive. Accidents happen and no cost for replacement. I would certainly recommend to a Friend. Very happy!

The recovery of my phone actually started at the Verizon store in Pearland, Tx. The staff directed in the appropriate use of my insurance recovery method. The Asurion staff were very helpful in guiding and directing me in the right path. I received my phone in about 2-3 days. And was able to return the damaged phone postage free.

Great service in the Columbia city store. Very helpful. I recommend having insurance on your phone. Got new phone within a couple of days. No questions asked on anything. Best decision I could have made. If you're unsure about what all this covers always ask. Nothing worse than a broken phone that you can't use. Highly recommended.