Asurion Reviews

Great timing on replacement for lost cell phone. Only wish copay was less. If I'm correct had new phone the next day. Had to go to Verizon to activate it as forgot that SIM card inserts in side slot. Phone worked great until now. Won't charge now, so will have to get another phone.

My phone was stolen so I called Asurion to get my warranty replacement, however, the rep listen to my story & took care of me with great concern that I get my replacement quickly. I got my phone the next day. Superb service! Thank you.

It was fast and easy! I had no problems with getting the replacement within a day or two. The representative I spoke to was very friendly and helpful. I didn't have any problems going online checking my claim. I would use online in the future if I need.

Service was fast and easy to do. Only con is that the deduction was really expensive. It cost 175 for a broken screen on a phone I only had for a month. I'm not sure why the deduction cost more than the initial fee for the phone, but you live and you learn.

I was happy with the service personnel but my first replacement phone was rebuilt and fail again within two weeks. The customer service after this event was stellar and I was sent a new phone that is working. Overall I thought sending a rebuilt phone the first time was disappointing as it had a deep scratch in the display that someone tried to buff out. When it failed I was not surprised.

Since receiving my replacement phone I get numerous spam calls through the day and emails. I never had this problem prior to giving you people my information. I did not sign up for anything or give my information to any new places except you.

My phone got wet IN my raincoat pocket while out taking care of livestock!! We filed a claim and had the new phone by the next day!! We had some trouble setting up the new phone but customer service was very helpful walking me thru each step!!!

My experience with Asurion was good. But the device shuts off on its own and won't restart most of the time. Even when I get it into safe mode (which it won't do most of the time), it won't restart. The power switch does not seem to work most of the time. I took it to the Verizon store, who told me to report this to you. They tested it and concluded it is a lemon. My brother Ralph ** has the master account.

I had a cellphone on my plan that was water damaged. I called AT&T to report and use the insurance I pay for. I was transferred to Asurion. The rep was very unintelligible in speaking over the phone when explaining the process. When I asked her to repeat because I couldn't understand, she basically hung up on me - transferred me back to AT&T. Otherwise, very easy to click the link and process the claim. I had to call back to get a claim number. When I finally got through, they were quick and dismissive - wouldn't hardly let me a word in, like the representatives have something better to do and I'm wasting their time.

Cell phone screen was shattered. Phone was not able to be fixed. Used the insurance claim form online, easy to use claim, fast service. Received new phone next day. Would recommend to all cell phone users. Very happy and satisfied with the phone and the service that we received.

Service is always the same, quick, fairly easy, and consistent. Would like to see deductible lower. Spending upwards of $15/month for insurance then paying another $150 to get a replacement is pretty pricey for a refurbished phone. 4 of 5 is the best I give until the price comes down.

Very pleased with my experience with Asurion. It is very easy to file a claim with them and they are fast to respond to your needs. They understand that your phone is an essential tool in your everyday life and do their best to ensure that your phone is replaced as soon as possible.

Filed a claim online regarding a headset I purchased with an Asurion protection plan and it was great process. Filed claim online and the process was smooth with a check issued within 48hrs. I've used them before years ago with a lost cell phone and it was an easy process as well. Great to know that good customer service still continues to exist!

The service person that helped me was very informative and professional. She helped make this experience a lot easier than what I thought it would be and I would recommend your company to my friends and relatives. I am very pleased with your company's response and help. Thank you.

My niece's phone was stolen in school. The principal of the school called me at work and explained what happened. My niece was in tears. I tried finding her phone by whatever means I could have. I immediately inactivated her phone with Verizon. Then when I got home I submitted a claim with Asurion. The process was so easy and quick. I love the quick service. My niece had her new phone just a day or two later. Wonderful company!

My phone was cracked months ago but was still able to be used. However, one day it randomly stopped working and I was no longer able to use it. I sent in my request and had a new phone very quickly. I am very happy to have this option when phone troubles occur!

The process of getting my phone was pretty simple, paid my deductible and got my phone a couple days after. The only problem I have is with the phone I received, it's not working the same as my old broken one. Will probably have someone at the store check it out.

You guys sent me the wrong phone 2 times in a row. If it weren't for me double-checking with the lady that helped me on the phone for the 3rd phone, I would've been sent the wrong phone again. Each time I called for replacement, I double-checked they were sending the correct phone. They would say, "Yes we are sending the correct phone" and yet I would receive a phone completely different.

Phone arrived quick which is good. Upon receiving I had a few slight glitches maybe because it's refurbished and not a new phone. My phone is still manageable but I see in the future it's going to cause problems which I dread. Other than those things it's ok.

Once I called ASURION and explained the problem I had with my cell, they acted so fast I was really impressed. NEXT DAY I was receiving a box at the door of my house. Today our cells are very important in our lives.

One of my phones was stolen and they replaced it with little effort on my part. They made the process hassle free. After I submitted a claim they sent out the phone the next day and it was the same color and model. Once activated it was seamless transition.

I have filed a few claims using Asurion now and it has been consistently quick and easy every time. I know what I will pay and what I will receive as well as when I will receive it. Convenient email notifications each step of the process. Glad to know I have this service.

My phone screen was knocked out of my hand and got cracked and I had to have the phone replaced. I contacted Asurion to file a claim; it was quick and my payment was inexpensive. I would definitely recommend to others!

I am very happy with how fast I received my replacement phone, but am skeptical and dissatisfied about the cost of replacing it. I really believe it could be cheaper since I am already paying seven dollars and something per month for insurance. I had my old phone for over a year.

I filed my claim in April for a broken screen. At first I was told my phone was on backorder due to it being a Google Pixel XL. But after a couple days received shipping confirmation. When it arrived it was the wrong model. It was not the XL. Customer service told me to keep and use the model I was sent until the correct model was available...still waiting.

First took long and filling all the paperwork twice! We got a refurbished iPhone, with a charger and earphones not original I don't think is fair after having a monthly payment for the insurance a high deductible. I wish to get a new device with original accessories.

Pleased with the customer service and quick delivery. We also liked how easy it was to follow the instructions and send our broken phone back to Asurion. We will be happy to recommend Asurion to friends and family. We appreciate the service. Thank you.

You guys are the biggest disappointment in my opinion. Every time I had to use you guys I always got a used phone that already has some kind of a problem. I don't understand this warranty thing. Basically what we pay for is for a phone to get by quickly but in reality they are obviously used phones and again they always have some kind of an issue. Since you know that we cannot send them back to you because we need the phone all the time you take good advantage of the situation. I am sure most people feel this way. Can't wait until I can afford a new phone and not something that has been refurbished.

Very understanding customer service representative. She explained that if the phone were to be found, that it would be useless and an alert would be sent if an attempt to reactivate be made. Quick response, I received my replacement phone the next day.

My girlfriend took her brand new phone out of the case and dropped it on a wet parking lot. A $150 deductible to replace a $756 phone was such a relief!! I am so pleased with this company. I work for Verizon and recommend this insurance to every customer. I love Asurion. :)

We lost our phone, and contacted Asurion online. The process was easy to do. Couldn't have had a better experience. The online form was very easy to access. The info provided was explicit and easily transferred.

The service was horrendous and the replacement iPhone 6 is horrible. I will never recommend this service to anyone. I feel like I have gotten screwed over and I feel bad for everyone else who also has. The phone crashes constantly and GPS does not work. It took forever to get the replacement and I had to file a claim twice. I was threatened with a fee for delaying my return of the old device but I had trouble deactivating the find my phone service. I think I have done it correctly however I am afraid I am going to get screwed over again with a fee. Please fix yourselves.

I accidentally dropped my new Samsung Galaxy S8+ and broke the case three days after getting the phone. I filed a claim with Asurion and within a few days I received a new phone. I am very pleased with their service.

Device received in a timely manner and is of exact specification as the device that was lost or stolen. However it seems the device still contains the original battery from prior to reconditioning due to its relatively short lifespan as compared to the device that was replaced.

My daughter's phone was broken. It was replaced within 48 hours of placing the claim. I placed the claim online and chatted live during the process. My chat session answered all my questions and completing the form was relatively easy. Returning the broken phone was a snap! I definitely recommend using Asurion.

Lost iPhone 6. Received very prompt few questions for claim. Glad I had the coverage. Never found phone!!!! Phone just like I had and new. Shipment gave next day after claim... Would recommend to any person with expensive phone. You have to have insurance to protect you for losses. Daughter had excellent experience with this company!!!

We had to get a replacement phone just before my son went on a overseas trip. The touch screen never worked and it got worse during his trip. I called about it just before he left and there was "nothing you could do". It cost 200.00 and I do not mind a refurbished phone but this was a bad phone!

Carefree service friendly and helpful. I'm sure glad to have this service because you never know when something will happen with your phone. I feel they understand just how important our phones are. I'm also very pleased at how fast things happen. I had my phone the next day and didn't skip a beat so thank you for what you do and keep up the great work.

I thought having insurance would replace the phone, but not with such a large deductible! For the monthly charge for insurance, I don't believe it is worth having the insurance through Verizon. But my wife is paying for the phones and insurance on my sons, if it was me I would cancel it. Take a chance on breaking it, you have to pay a third of the phone anyway! $200.00.

The process of getting my phone was very smooth. I was happy with how quickly I got a new device. I have not been satisfied with the device itself. It is slower than my lost phone and glitches up sometimes.

After submitting a water damage claim on my sons iPhone 5, we had the replacement within 24 hours! The phone we received was like new. I am pleased beyond words! Thank you! If this ever happens again... hoping not... I know we will be in good hands!

Asurion made our claim easy. My son damaged his phone while on vacation. I called to make a claim - was guided through the proper steps and the next day, a replacement phone was delivered to our house. It was a painless process. Very happy.

I bought a Galaxy S8+, it fell out of my shirt pocket and shattered the screen, since it was a new model the replacement was on back order, but I still received a new phone within 3 days, which to me was excellent service.

Phone was defective. I had it was replaced. Service was fast and great. Representative was great and helpful. I don't agree with the high price of the deductible due to the phone being so new but I needed the phone so it had to be paid. I have had the service for approximately 8 yrs and always had insurance and only had 2 claims so maybe that is why I feel it is a high deductible.

Excellent customer service and next day delivery. My phone was no longer available so I was upgraded to a better phone at no additional cost. Thank you for all your help and being there when we needed you. I recommend having insurance on a cellphone due to the expense of a new one.

Replacement Verizon MiFi device came next day as promised & you accepted a slight delay in return of broken device. Impressive service from an insurance company. Thank you indeed. I would recommend you to family and friends.

Sent me a refurbished phone that is defective and messing up already after only having it for a few weeks. While I'm using it, the screen randomly freezes up and then the phone shuts off. Also, the phone came with a small crack in the screen and dirt in the microphone speaker and in the charger port. Highly dissatisfied.

I have to admit the process was fast, the representative was kind, understanding and thorough. I am glad that I have Asurion on my account because the service provided was awesome. Definitely would recommend to a friend. The processing was fast and not to mention the delivery was on point.

I recently lost my phone in NYC with no hopes of ever getting it back. Asurion made sure I had a phone within a day. The claim process was easy and quick with a simple phone call and customer support was great. I received email updates along the way and had my package on time.

I was pleased with the reply I got and was able to activate my 3 year warranty. Appreciate it! I had trouble finding the serial number, but you answered me quickly. My speaker works very good with my laptop. My only issue is it pops off the top of my laptop occasionally and if I try to leave it on my table, I have to have my laptop pretty close due to the shortness of the wire. Other than that, I'm pleased with it!

You guys sent me a different phone than why I had before because you didn't have my old phone anymore. I received the new one. It didn't have the backing of the phone or the adapter for headphones. I emailed you guys and never received a email back.

This is the second time I have had to use Asurion for an insurance claim and the experience was exceptional. I had issues with my claim this last time and I had to contact customer service for help. They were pleasant, answered all of my questions and even finished filling out my claim for me. I would highly recommend this company to anyone who has an insurance claim.

Was not satisfied with the 1st phone sent. Started having issue the 1st day and we had to pay a activation fee on top of our insurance deductible. 2nd phone sent we are satisfied with. My son is in the military & I need to stay connected. Thanks.

I was happy with the fast delivery of the replacement phone. However, I noticed days later that the screen of the phone is not in adp the way and keeps lifting up. I didn't use the phone as soon as I got it so it was too late to call and replace the replacement.

When my phone was stolen on a Saturday night, initially called Verizon to report the theft who then directed me to Asurion's web page to fill out to complete the report. I received my phone the following Tuesday! This was very fast considering the phone was initially out of stock but then received an email saying it was on its way!! Very fast service and very easy! I did have a deductible to pay but that wasn't an issue.

Paid the 150 deductible, as agreed in the contract and received a replacement phone within a little over 24 hours since I filed my claim late Sunday night. There was no way overnight was going to get the phone from one side of the country to the next in one day. But it did show up early Tuesday morning as expected.

Lost phone and this was replaced with nice instructions to get me going again. This is a nicely thought out, easy, process that was reliable and kept me informed until I received my new phone. I will get this insurance again.

My wife broke her phone when she dropped it on the concrete. She had a brand new phone in less than 48 hours! Very fast service. The process was a very simple, and it was not very time-consuming. I received a confirmation email almost immediately, and a shipping email not long after. Very happy with the service.

Unbelievably easy process. My phone died Sunday afternoon in an incident at the fitness center, and Tuesday night replacement was up and running. No hassles. Period. Thank you very much. Well worth the $8 a month. Hardest part was figuring out on my Verizon bill if l still had been paying for insurance.

My son was in a car accident and lost his phone. Due to the insurance on his iPhone he was able to get a replacement with A few days. No problems activating the phone and a fraction of the cost of buying a new phone. Phone securely delivered to him. Worth the insurance.

I received my replacement phone the next day. It even came with a charger and SIM card. The only complaint I have is that they don't have the black version of my model phone anymore (Galaxy S6) but the white one isn't that bad after all.

You did a wonderful job with helping me. I am just trying to come up with the last 200 dollars. The people were very polite and understanding. They answered all the questions that had concerning my issues and they went above and beyond to help me when I messed up in submitting the information. Thank you very much.

My household has had two different phones replaced by Asurion. Each time they sent us used defective phones that died with 1-3 days. They were covered under the 12 month warranty, however, my husband received another used phone that does not work properly. My phone was replaced after they placed 2 24 hour holds on my account in one week, leaving me without a phone. I demanded a new phone and got one. Always ask for a new phone!!

Not satisfied at all with this replacement phone, Touch ID barely works on this phone and screen brightness is a lot dimmer than my previous new phone. I will be purchasing a new phone so I don't have to deal with this refurbished replacement as soon as possible.

Asurion does an excellent job when it comes to insuring your phone. They respond immediately, although most of the communication is thru e-mail they are all about helping the customer get their phone in a timely manner. I could not be more satisfied.

I purchased insurance through Sprint when I added my son to my account. Knowing how rough teens can be on electronics I decided to have both phones covered. First of all I was never informed that there would be a deductible, since I hadn't had coverage like this in quite some time. Unfortunately my phone was the one that broke so I asked to have it either fixed or replaced. They replaced it for $100. Ok. Then I receive the phone, in a plastic bag that says refurbished. Wasn't expecting that, but OK. I then had trouble transferring the info, Sprint was not helpful in this matter whatsoever. So after being a little ticked off I cancelled the insurance. Then about 1-2 weeks into having this phone I am having trouble making calls. Called Asurion and they told me to bring it to Sprint to have it fixed.

It took almost 2 weeks and countless trying to get my phone replaced. There was such confusion on your side as to where to send my replacement phone. Not a good start with you! I'm almost sorry that I have the Insurance on the phone but I guess I have to pay for the aggravation too.

Very detailed emails for what to do. Almost too detailed with what to do and how. But I could not believe how quickly the new phone got here! Wish I had confirmation when you received my old phone and that all was good.

150.00 deductible; 9.00 a month x 2 = somebody's "problem phone". Verizon should not call it insurance because you people don't replace the phone with a new phone. First used phone heated up; second used phone had no space left; I'm now on the third replacement phone. Sooo, not happy with your "insurance" program.

My phone stopped charging, and had a new replacement at my door within 12 hours. Excellent customer service, I am glad that I purchased the insurance coverage. I would recommend this service to anyone with a smartphone. Customer service representative was very nice and helpful.

We promptly received a replacement phone very quickly and it was the exact same type that was broken. Everything was done quickly and with great cooperation. We are very pleased with the service and the new phone. We would definitely recommend this service to another person and friends.

One of our employees dropped his phone and when I called in for the claim everyone was polite and handled the situation promptly. The phone was shipped to the office and arrived in a very timely manner. I also appreciate the follow up by your company.

My iPhone 7 was only two months old when the device started 'acting up' (although Verizon indicated it was damaged, I believe it was a faulty device). As I use my phone for work purposes, along with personal usage, it was important that I not be without it for a long period. Asurion had a new device to me within 24 hours. It was very easy to set it up and begin using. Providing a prepaid envelope to return the damaged device was wonderful also. Thank you.

So my phone was run over and it definitely took longer than a couple days to be replaced. It was on backorder and I wasn't provided with any other options. I received no discount or anything for waiting. I am not happy I pay every month to be told I can't get a new one when I need it. I don't see much of the benefit of paying for insurance when they can't actually replace my phone. Will never recommend Asurion insuring to anyone.

Thank you for an easy website to follow and file a claim. Thank you for a speedy delivery. The phone was received on expected date of delivery. I am happy with the services provided. Yes I would recommend Asurion to friends and family. Look forward to continue using Asurion in the future.

You did great getting my new phone to me in 24hrs. Also the directions were VERY helpful and easy to follow. Thank you for your service. I pray God bless you and if you don't know Jesus, He loves you so much.

This was not the first time nor will it be the last time to Asurion assistance. In every instance it's been great service. The process was painless, the arrival of the phone was timely and the return process of the old phone is painless and easy.

Great experience, they've really improved. Everything was smooth and polished and the process was very easy to follow. It's gotten much better over the years and kudos to Asurion. No fuss, new phone was delivered on Monday after a Saturday report. Put the old one in the envelope and drop it in the mail, and that was it.

Service was good but phone I got is not as good. I recently was in a no service area and I lost time and date and would not save pictures. It also reboots whenever it wants to and comes back on with no sound sometimes. Not happy with the quality of the replacement phone at all.

I carelessly let my phone slip out of my back pocket and into the loo on a Saturday evening. I filed a claim the next morning on Sunday and received my replacement phone by 4:00 Monday. Incredible service!

I appreciate the ease of filing the claim on my iPhone. It made an already stressful situation so much more pleasant. They lady that helped me was kind, courteous and very knowledgeable. The only problem I have is that the $125 case that was on the phone was not covered. Thank you.

I still have not received my reimbursement. I feel like your product was a waste of money and an inconvenience. I trusted the salesman who informed me your product was essentially indestructible. After cracking my screen in two places a mere four days after application, I began the process to submit a claim. I paid $60 for your product, was told I would only be reimbursed $100 and the price to fix my screen that I had to pay out of pocket for was $150. That's a cost of $110 out of pocket (once I receive the reimbursement) for trusting your product. I would like an update on the status of my $100 reimbursement. Thanks.

Terrible experience. Very poor communication. They are a 3rd party service through Verizon and canceled my claim 3 times due to not showing the correct phone model even though Verizon verified it. Every canceled claim required starting the entire process over again.

The replacement phone is just bad, I have to turn it off and then plug my charger in to the phone and then turn it on to just charge it and then sometimes my speaker don't work when I'm trying to listen to music out loud. Sometimes the phone freezes when I'm on a call.

Automated system does not allow any cancellations. Called Asurion 10 minutes after claim had gone through, and was told they could not cancel the process, but that we would not be charged. Got charged $199.00 anyway. They included a cell phone envelope to return an unopened iPad box. Hello? Returned item via UPS. Today, I received a final notice (without having received any prior one) saying that the item has not been returned and that we may get charged $300.00. Go ahead Asurion, and we'll take the necessary legal action in response to your stupidity. I can also cancel all Asurion contracts that we have through Verizon. Will also notify Verizon about this poor experience.

My phone was recently damaged and I needed to either have it fixed or replaced. Luckily, because I had Asurion, I was able to receive a replacement phone for the cost of my deductible. It would have been a lot more expensive if I had to get it fixed. Asurion saved me well over $100.

Dissatisfied with service and phone. My phone came with defect that need to be corrected. I called but they will not replace it or fix the defect. So now I am stuck with a phone that can only be use with the speaker on.

Asurion's representatives were responsive and amazing when I called customer service. They handled my claim quickly and efficiently. The phone was replaced immediately and arrived within 24 hours. Having a teenager, this insurance is invaluable! I would highly recommend this insurance.

I thought the speed with which phone replacement was accomplished was great. The new phone is refurbished, I think, but in perfect condition and works without any problems. The only problem I had was in making sure the old, very damaged phone was reset properly before being sent back.

I got a lesser quality phone than what I had to return. I feel that I should have received the same phone that I returned to you. I also feel that paying over a hundred dollars when I had the insurance is way too much. I'm glad to have a cell phone without having to purchase a new one, however, I will reconsider purchasing insurance. It doesn't seem worth it. Also, when you received the phone that was a newer and better version iPhone, you should have contacted me to make it right.

After realizing I was paying $60/mo. for insurance and in order to replace the phone I had to pay $200 I have cut out the insurance on all phones. I would have to lose a phone almost every month and possibly every week. The first refurbished phone we eventually had to send back and who knows how long this second one will last. You would think if you had to pay $200 in addition to the $10/mo. for the insurance that you would at least get a brand new phone. Don't buy the insurance. It is not worth it. Total rip-off.

Service was good. I received the replacement phone asap and very helpful on every aspect. The people I talked to were knowledgeable and helpful and when I ran into a bump in the road, someone was there to help me and get me pointed in the right direction.

The customer service part of everything was great and I'm not sure who to contact so that's why I'm filling this out. I am very dissatisfied with the phone I received in exchange for mine. The battery can barely last a whole day and it freezes all the time or even exits out of my apps. The earphone and charging ports are very dirty too and I'd like to exchange this for a different phone because I feel like it has irreversible software issues.

I called for a replacement and got the phone the very next day. The instruction on the setup was easy to understand and I got the help I needed from customer service. I am really please with the service they provided. I will continue to use your service on all my devices.

Thank you for the quick delivery of my phone (Galaxy Note 4). It was very appreciated. With my job, I am on call 24/7 and it is very important that I have a phone. It is much appreciated to have a company that does what it promises you.

Sent to wrong address. Then the 1st replacement was faulty. 2nd replacement phone have hearing issues. I am paying for lousy services. The staff are pleasant enough. Looking to do business with another company. Very disappointed from a long time customer.

I was very pleased with the ease of activity when the screen of my tablet was cracked. Thanks Asurion for your prompt service speed for the fulfillment of this claim. I would be delighted to refer your services if the need arises.

My iPhone was malfunctioning, I called Asurion, and they replaced it within a couple of days. They did not have the same phone, so they sent me an upgrade, and I am very pleased. I highly recommend them for insurance of your device.

Your products are wonderful. My kids and I enjoy them. Customer Service has been wonderful to me when I called, and needed help. I think you guys are awesome, I'm loving??? my new Samsung Galaxy 8 plus and my kids, and boyfriend loving my new Gear VR ☺.

We had a great experience. I was a little disappointed when the screen on the iPhone couldn't be fixed, but we had a new one shipped within a day and had it up and running. It was easy to send the old one back.

iPhone 7 had cracked screen. The replacement iPhone 7 seems to have issues. Alerts hardly work. Don't know why. Sometimes won't let me send texts. I have turned on and off and reset alerts. I LOST A LOT of my pictures and videos. Fingerprint does not work. I'm at a loss.

When I received my replacement in the mail it was shipped without the back to the phone. Luckily I had my old back cover because I had a mod on the lost phone and the mod wasn't covered. My father lost his droid the same day and received the full phone along with a new charger but at least I got my phone back.

Very fast, courteous service. I ordered my husband a new phone & the very next day it was delivered to my front door. We didn't encounter one single problem throughout the whole process. It was a relief to have my husband's phone issues taken care of so quickly by staff that was so knowledgeable & nice!

My experience was exceptional, the operator thoroughly explained instructions. I also received a follow-up text to remind me of the importance of disconnecting the old phone from the Find My Phone application. The Asurion Representative made this process easy.

Daughter's lost phone. Thank you, my daughter was so happy when she got her phone the next day. All her messages and pictures and applications were on the phone when I turned it back on and did the set up with adding Wi-Fi as well. One again thank you, because she felt lost without it.

The phone is fine electronically. It runs efficiently and I have had no problems with it, but on the exterior sides the paint is chipped and chips very easily. It seems as if it was just layered with an overcoat of the same colored paint or something.

When I got the first phone it wouldn't keep a charge so I made another claim and got a second phone and it keeps a charge but the screen is starting to detach from the phone in places but I'm just going to keep it until I can upgrade it.

Was very happy with the service that was done to repair the phone and get me right back in service and I know my wife was very happy to get her phone back and working even though our child broke the phone. Customer service was great dealing with the claim.

My son's iPhone 7 plus, charger and earplugs were all stolen. When I finished the claim online I indicated all items were needed. I was shipped a used phone with a used charger that wasn't even an iPhone 7 charger. I didn't receive earbuds either. When I called I was told there was nothing she could do. For the monthly insurance fee and deductible I feel I should have received all new Items. I was very disappointed.

My daughter's lost phone was replaced in a timely manner. The device was in great working order and looked brand new. She was so happy to get her new phone. The deductible was also reasonable. Having coverage with you is a necessity with teenagers.

Asurion replaced my phone with my insurance last October. The phone has since then only been giving me trouble. I've kept it in a LifeProof case the entire time yet somehow all of the volume options including Alarm, ring, video, music, making calls have stopped working. No troubleshooting has fixed the phone. My phone is useless except for texting and some social media, or making phone calls in the car where I can use my car bluetooth. I am already very unhappy with phone replacement they have given me, but since I have asked them to replace my phone with the warranty. I was supposed to receive my phone last Wednesday, but they put a 24 hour hold on my account for no apparent reason said the sales associate I talked to on the phone.

Extremely courteous and helpful customer service. Phone was damaged and called Asurion. Customer service was very helpful. I received my phone the next day. I would definitely recommend purchasing insurance when buying a phone. Accidents do happen even though you can be careful with a phone. Well worth the monthly fee.

The representative was fantastic and I received my new device so quickly! Happiness ended there. My replacement phone had a line down right side of the screen from top to bottom, almost like it was dipped in something. It randomly drops the viewing brightness to 0% when you're using it even with a full charge. And the cord has to be wrapped around the phone just right for it to charge. Like the plug needs to be at a certain angle to connect and charge correctly. Very unhappy with the replacement but I don't have another $150 to drop on another "like new" replacement. :(

You did great. We have always had great service from you. You replaced our broken phone overnight with no hassle. Your directions for returning the damaged phone were clear and concise. Your method of setting up the new phone and returning the broken one were simple. We have always had good service from you. We love you.

I had no problem with getting my new replacement tablet and I would use Asurion again if I had to. They were nice and walked me through the process of getting my new replacement tablet. They also told me when it would be here and it was here the day they said.

The replacement process was pretty easy. I am not usually a believer in insurance policies for phones but it worked in this case for us. I am not sure I would keep policies for all devices but it might make sense for certain individuals on the policy.

Lost Note 3. Replacement sent was a Note 5 since they don't make more Note 3. When ask about being able to add more memory agent said that you were able to. When received replacement there was nowhere to add the SD card and it does not have the multiple view as the Note 3. Battery life is minimal. Charged 100%. Once disconnected goes down to 97% immediately.

It took three times for you to get us a phone that actually would work for my son. He had a horrible time with them. We pay a lot of money for this service and I am not thrilled with how long it took to get it right! I paid a lot for a phone that was a piece of poo.

The phone I received has a defective phone charging port. What a joke! I have a semi-working phone that won't charge unless I hold it. Terrible Terrible Terrible. I pay for insurance and what I get in return is a refurbished piece of junk. What am I suppose to do now? The inconvenience of not having a phone, getting a replacement, transferring apps and info and I get a phone that has issues. Makes me so angry.

I was glad that I had the insurance on my tablet so when it got a cracked screen, I called and they sent one the same day. The replacement was actually a little better quality and that was definitely a plus because the tablet I had wasn't being manufactured anymore. What a great deal!

This was my first experience. Was a little panicky about how to handle it. Called directly to Verizon to stop service. Then visited store. They told me to go online and fill out insurance form with Asurion. I Did, you acted, and I got my replacement phone waaay quicker than I thought I would. So far everything has gone very smoothly. Thank You.

I was very satisfied with the ease and simplicity of completing my claim. My phone arrived the very next day and the instructions to return my broken phone were simple and easy. My new phone was perfect and I have absolutely no complaints at all.

I am impressed with the speed and ease of phone replacement with Asurion. Thank you. My grandson’s phone was first stolen, then broken, then dropped. Each time Asurion came through the next day. I will definitely continue to keep Asurion protection on our phones.

The replacement phone that was sent we started having issues with it after about 2 days. The screen is lifting and it freezes up to name a few. Not at all the quality of a product that I expected for the price even for a refurbished product.

I am extremely pleased with your service. The first replacement had a problem with a rapidly draining battery. The replacement for the replacement was sent out in a timely fashion, at no extra charge, and has worked like a charm since. Thank you!

I was very happy with how quickly my replacement device was delivered, but I was very dissatisfied with the replacement phone. It had issues with the home button not working from day 1, and the screen was glitchy. The home button completely stopped working after exactly 3 weeks. Asurion did send me another phone at no cost, and I am very satisfied with the new replacement device. The process of having to set everything up twice was not ideal.

I paid a lot for insurance and I understand that you no longer had my HTC one, BUT to replace it with a phone I can no longer use my new car charger and home charger for is NOT right!!! Also, cannot use the protective case. Not happy at all!!!

Can you imagine losing your phone (a lifeline for most of us) and receiving a replacement the next day after a few minutes online? Yes you can, it's exactly how it works, simple. You would expect some sort of back and forth, an almost expected runaround, not with Asurion. If everything else in life were so easy.

I lost my phone and they had another shipped by the next day before the end of the day. Very happy with service provided!! Very glad that we had the insurance on the phone. Would definitely recommend especially if you are in a contract!

The phone I received has major issues with the battery. I'll have a fully charged battery for about a 45 min until it goes down to 50%. I'll be work so I'm not allowed to use my phone but when I go on breaks it's halfway dead. I don't have apps running so it's not in use when I'm not in. Also when there's 20% it will just cut off completely and keep restarting itself. I feel it's more of a battery issue than the phone.

You help me with my replacement phone and you also help me with the problems I was having with the phone. One of the things that would have made the experience better is if you would have notified me once you received my return. I still don't know if you have received it. Could you please let me know? Thanks.

My phone stopped detecting a signal, so I had to replace it. The replacement stopped working within the week (while I was trying to get all my data to cross over). Asurion replaced both phones within 24 hours! That was the best part. Having to get two phones in a 10 day period was not. Not having all data cross over, not good. Having all my prior calendar appointments be hours off, not (After 2.5 hours Verizon and I fixed this by changing the time zone on those appointments). Still don't have all my data (lost memos, appointments in calendar and contacts). This transition between phones sucks and needs to get better... stop advancing what the phones can do: focus on streamlining the process of data transfer.

The phone was my daughter's and she is in college in Idaho, while we live in Oregon. I obviously couldn't help me out much in this situation. So I was pleasantly surprised with the way her situation was handled. We received quick, efficient results. I am so happy that we chose to buy the insurance. As a mother, peace of mind can mean everything, and this is what Asurion was for me.

Placed a call and was treated very well. Worked with the phone tech for a phone that was a step up from the one I had. Put in an order and got the replacement phone very quickly. It came with all the usual accessories, and a case. Very Satisfied!

Everything went smoothly and quickly. Customer service was very helpful. I felt like they really cared about my broken iPhone problem and were ready to help me in any way they could. I received the new phone within 2 days of filing the claim.

Ups lost package. Lost money because I didn't have my phone. No one knew anything. Waste of 200 and my time. What a joke. My whole work schedule was behind 4 days with upset customers and I am still trying to recover financially and emotionally. To say the least it was a horrible expensive. Waste of time and money.

The online site walked me through my V20 replacement steps after I was disconnected with my phone associate. The website was still very informative and I received email updates on when my phone would be made available. The phone came very quickly after I confirmed and made payment. The packaging was very well done and the information that came with the packaging was sparse but very concise on what to do and how to return my damaged phone. I appreciate the return envelope with paid postage. This made it very easy and simple to drop off my old phone for return.

I appreciate getting the new phone in a timely manner. It is very evident that the phone is not new. Parts of the touch screen do not work consistently. It is mostly the lower portion above the home button. It makes it very difficult to text or type.

Everything was simple, fast and efficient... Asurion has made the process easy for its customers. The return envelope was convenient and streamlined to make the return process virtually "fool proof". The best part is that I never received a notification that Asurion was waiting for the device to be returned, the process made everything smooth and effortlessly. I hope that I don't have to do this again in the near future, however, if I do, I will not dread the process.

I filed a claim for my Samsung Note 5 a few weeks ago. My only complaint is that after identifying myself and updating my address and account information, my phone was still delivered to my old address and was in my daughter's name. Aggravating!

Service was prompt and professional. Got my new phone would even though it was on back order. Everyone I dealt with was great. I recommend this to anyone with a phone because replacement would have been easy more expensive. Thank you for great service.

The entire process was quick and easy. The customer service rep. was very professional, she explained everything to me completely. I received my new phone right away so I was not without a phone for long. What was suppose to be a stressful situation turned out to be a good experience. Would definitely recommend to friends and family.

The claim was easy to place and the new phone arrive the next day with specific instructions on what to do. It came with a return box and label to send the damaged phone back. The process was very easy and the longest part of the process was filling out the claim form. Only because I had to look up info about my phone model, etc. This saved me lots of money by using the insurance. Excellent service.

Yes I insured my phone, good because some dishonest person stole it. I'm still making payments on my phone and assumed I would receive a brand new one since I'm spending an extra 200 on top of those payments. I end up with a refurbished phone that is slow and gets too hot all the time. This is the second time I have had to replace a device and would not bother insuring my phone with this company again. Also the charger they sent with the phone is not the original and doesn't work.

You repeatedly replace phones with subpar phones. They either don't function well, or have a battery problem. Have had to replace replacements six or seven times! It appears phones are replaced with trade in phones which were supposedly functional. However they aren't worth their plastic.

Claim was handled quickly and I received my new phone with overnight shipping. Although I knew there would be a deductible, I wish it would've been lower or not existent. All in all I'm happy and satisfied and everything was great and still is.

The instructions were very clear and walked us through the entire process without any problems. We received a replacement phone within a couple of days. The instructions for setting up the new phone were also easy to follow. If you have to replace your phone, I would definitely recommend Asurion.

Service was good. But I feel the deductible is really high. I think it should be lot less. The 200.00 deductible is just about the same as ins a vehicle. At one time I paid a smaller deductible and was really happy. You need to review your deductible charges for a phone.

Excellent service. Very timely. The replacement was of new out of the box quality. The provided SIM card came with understandable directions and easy to install. The Asurion staff were polite, efficient and genuinely concerned that they provide the highest professional service. I would highly recommend this service.

Charger port died on 1st phone. The new phone tends to heat up and battery life is very short. For $150 deductible, I would have thought we would have gotten a better phone. Not entirely sure this was worth the $150. Would be nice to get a phone that worked properly for the price.

Asurion did an excellent job helping get my device back after a month of patience but everything was resolved and quickly. Thanks to Asurion I have my iPad Pro back. Some of the operators followed up with me in making sure that I was being informed.

Very helpful on the phone. The model of phone I had was discontinued & I was upgraded to a newer model. Directions were clear & easy to follow to return old phone. The entire process was fast & easy! I am very glad I had this insurance on my phone. I highly recommend Asurion insurance from Verizon Wireless.

The directions were clear and helpful. The staff were friendly. I had no problems returning the broken phone or transferring to the new phone. I would recommend the service to my friends. The new phone was delivered promptly and it was easy to return the old one.

My son's phone was stolen out of his vehicle and Asurion replaced it. It was not the same phone he had but I guess that was the closest one to it that they had at that time. They were very friendly and fast replacing it. Thank you very much for your help.

Everything went fine, except I am not comfortable with the $199 payment. Other than that it's okay. With the monthly fee for the coverage, I have more than paid for this phone. Insurance companies are a necessary evil that we all deal with.

I can't begin to rationalize the low quality and the high cost of your services. I am constantly being hounded for the damaged phone that was sent to weeks ago and now I am being threatened with a $300 charge for a phone that is beyond repair. And it is my phone! I paid for it! This all seems like a scam to take money from hardworking people with little to no choice in phone coverage and availability. Feel free to contact me regarding this review. I understand that these services are necessary but are you kidding me - I would have been better off just purchasing a new phone instead of using this "insurance".

Everything was handled in the manner we were told and delivered as expected. No problems! The replacement phone was exactly as described. The deductible was not a joy, but better than full price. With teenagers, it is a definite plus.

The speed and convenience of getting the phone was 5 stars. The quality of the replacement is 3 stars. It has an iffy home button and retains a charge decently. Cost is 2 stars. Overall better than no insurance certainly.

The instructions for returning a device do not effectively cover what to do if the device is non-responsive. Trying to turn off "find my iPhone" and resetting the device is not covered when you cannot unlock the phone. Throughout the process, there are multiple indications that you will be charged if the procedures aren't followed. It took me multiple phone calls and online chats to finally get the device to the point of return, and even then I wasn't sure it was completely done. In all honesty, the experience encourages a customer to simply report the device as lost rather than damaged. I will say that all the employees I talked to were patient and attempted to help, but none were actually able. I figured everything out on my own after multiple online troubleshooting.

I received the replacement phone within 2 days, but I had to take it to a Verizon store since the callers couldn't hear me very well. I ended up buying another phone from them and now I have this one as a spare since it was paid off.

The phone was replaced quickly and the process was very efficient. Thank you! I would high recommend the insurance to a friend. It has been beneficial to me because my husband farms and accidents happen with the phones all the time!!

Fast shipping! So far so good with the replacement. Easy instructions to follow. The online claim form was so convenient. I hate calling customer service. Only downfall was the $149 deductible but that's better than paying full price for a new phone.

I so appreciated the assistance in replacing my phone. I use my personal phone for work also and just could not go any length of time without it. Having my phone sent to me as fast as it was made a world of difference.

Phone works well. The only problem I have is charging cords don't stay plugged in. I have to arrange phone so that it's upright on top of the cord so the weight of the phone keeps it plugged in. It seems like the phone charging jack is loose.

You're the first insurance I have had on my phone that actually is worth having. There was no hassle, just fill out your form send it to you and I get my new phone in a couple of days at a reasonable price. Thank you.

I was highly pissed when I paid $150 insurance fee to receive a crappy insurance phone that doesn't even hold a charge. It has to constantly stay plugged in to work. If you're going to send people a replacement phone for such a high price, & highly suggest that it work!!!

We are very pleased with the service!! Our phone slipped out of our pocket and was ran over by a golf cart. We went online, filed the info and next business day had a phone delivered!! Very convenient and speedy! Customer service friendly and fast! Thank you!!

I called Asurion and talked with a manager about accidentally sending my phone back to you with all my pictures still on it. She said no problem. It had not been received yet and she would set up a block so that they return the phone to me so I can then get my pictures back. I have not received it and it's been about two weeks. The guy at Comcast helped me switch everything over but he neglected to transfer my pictures and I didn't realize it. My new grand babies pictures were on there, my son's wedding, my mother that passed... They were all on there and I am so disappointed about this. Any chance you still have my phone with my pictures??

Always great. Unfortunately this is the third phone I've broken but every time you guys do what you say you're going to do. An easy replacement and to get it the next day if ordered by 3 is remarkable. I don't know what more to say so I'm going to just ramble on probably tell you a story something like that. Thank you.

In the pouring rain, I accidentally dropped my phone in the driveway. Then it was run over by two cars before I realized I had dropped it. The following day, I filed my claim online and received my new phone within 24 hours.

I was very happy with the service. I did feel $149 was a high deductible along with the monthly premiums. Paying over $220 a year with $149 deductible is a bit steep for phone insurance. But happy with staff, ease and quickness.

Purchased protection plan through Asurion for a cell phone. The phone was damaged and filed a claim and paid a $149.00 deductible. Received a phone from Asurion that did not work - even a Verizon store could not get the phone set up to work. Returned the phone to Asurion for a second replacement phone. The second phone worked properly but after two weeks the screen started to crack even though the phone was never dropped. The back also started to peel and did not fit properly which meant the phone was no longer water proof. Called Asurion to report the issues with the screen and the back and was told the one year warranty they advertise was only for software and not the actual phone.

Fast shipment but practice of using refurbished phones is a fail. Took 2 phones to get working phone, and trying to get the second phone representative made it hard to get a replacement by stringing out process. Paying for insurance should not mean getting a pre-broke phone. We paid for a brand new phone. Should get brand new phone in return.

We turned off the Find My Phone app and sent it back but Asurion said we didn't. I called and the guy who helped me took care of it in no time. He could have made it more difficult but he didn't and it was great way to go. Hope everyone has the same experience. Thanks.

Awesome. It was so fast and quick. I will tell all of my family, friends, coworkers. It's chained from the old but I like the new. Keep up the good work. Job well done. Thank you all for the fast shipment and two days I was back in action. Thanks to the whole team for a job well done.

We received the phone quickly but activation was a hassle. The phone is in good condition. The directions were not very clear for activation. We had to go to the store which is always painful. We have not had any issues with phone itself. Would recommend the insurance.

Service was prompt and when I had to call to describe issues with the replacement phone, the person took me through reset steps cheerfully. When I continued with other issues (the plastic back of the phone had already begun to chip and crack in spite of trying to be careful in taking it off), I was promptly offered a replacement, which turned out to be an upgrade. Very impressed she had authority to offer this.

I placed my claim and paid my deductible and my new phone was here the next day. I enjoyed that quick response and services. I am a personal customer not a business. I would recommend this to all service providers and customers. It was a great pleasure doing business with Asurion.

I was contacted once by a "threatening" e-mail and then over the phone by the sub-contractor regarding turning off the Find My Phone function. All the steps provided by Asurion were complied with and I even contacted Asurion after my e-mail. I was assured that the matter was cleared on your end. Then a week or so later, I received a call from the sub-contractor regarding the matter. Hopefully, this will be the last time!

I've been getting conflicting information every time I call this company and speak to service reps. I tried to get Asurion to send me a cheque vs a replacement phone as when my phone stopped working. I was going away on vacation and needed a phone right away. They said because they have one in stock that they would send me a phone. I do not need a second phone. Why do I have to pay a deductible for something that I was told would be free upon purchasing the insurance. The other complaint I have is that they send a 'refurbished phone.' Upon reading other's experiences they sound like crap. If I wanted a refurbished phone I can easily get one from a cell phone store. Totally displeased with the service. Don't waste your hard earned dollars.

I want to tell you that I had the best experience with your facility. Your representative that I worked with was professional and very respectful to my needs. She made my experience very easy and reassuring. Thanks.

The process worked seamlessly, the only delay was because you didn't have my replacement phone in stock so it took a week to get a phone. As with many of us our phones are tied to our jobs &/or only source of communication with the outside world which make it very difficult to communicate. The claim filing process & tracking was very easy and user friendly.

Service was quick and outstanding. I was very pleased in the ease of the service. I received my new device fairly quickly and returned the broken one as well. The whole process went very well. I am quite happy with the service that was provided.

While out of the country my daughter's phone got wet - needed to replace it. I attempted 2x online to submit claim. Needed to fax verification info - received incorrect info from a salesperson over phone - took me 3 days to place claim. Last person I spoke with was VERY helpful and completed the whole process quickly! Wish this could have been done the first time I attempted!

Love Asurion. In less than 24 hours I had my replacement phone which made for a smooth transition! Their customer services is amazing and very easy to work with! Go Asurion! Their damaged phone replacement is also very convenient as you have everything delivered right to your door.

When signing up for the insurance plan through Verizon it is not clear that used ("refurbished") phones will be sent as the replacements. Nor is it made clear when you fill out the claim form and pay the deductible. It is, in fact, not clear until you receive the piece of junk they send as a replacement. I'd rather pay full price for a new Google Pixel, but now I'm stuck with this garbage. I tried to call Asurion customer service but can't reach them. Of course if you search hard, you can find reference to "replacements may be refurbished devices" but they hide this detail intentionally. Do NOT agree to this insurance plan! (Frankly all I can't believe all the 5 star reviews are real.)

The first phone wouldn't power up, the second phone had a bunch of software issues and finally the young lady sent me a new phone, which I asked for in the first place because I just got the original at the end of February and am still making payments.

Filing the claim was well guided and quick once I completed the claim. The deductible was expensive and I didn't get a screen protector. And a week after receiving my new phone I dropped it and my screen busted. The phone is still working and I'll use it until I can pay the deductible again for another phone. I am concerned that the Samsung Galaxy Note 5 won't be available anymore and I don't want to upgrade or change phone because I'm very happy with the note 5.

Good service. Thank you for sending me a replacement phone. It works great! Timely shipment, quality product, easy return. Not much else to say, you have me what you said you would when you said it would arrive. Thanks a bunch!

Service was prompt, accurate and very helpful. You made my 17 yr old son the happiest person in the world when his new/replacement phone arrived so quickly and he was able to get back to being "Connected". I could not be happier with your service.

Smooth Transaction - So glad I took out insurance on my tablet. IDK what I would have done. There would not Have been any way I could have replaced it if I had not had insurance on it. I highly recommend getting insurance on all of your devices if you do not have it. It's sure paid off for me!

iPhone replacement: The process went wonderful. It was simple and easy to do. Computer process went quickly. I received my phone in 2 business days from the day I submitted my request. I was extremely pleased with the process. I had to replace a phone several years ago. The process at that time was very burdensome and took 3 days just to get the request submitted correctly. Asurion has markedly picked up it game.

I was traveling by myself in LA... All my important information was on my phone. I called customer service told them my problem. They called a store close to where I was staying and within an hour I had a fully functional new phone!!! Thankful???

I am satisfied with the service I was provided with. The only thing was that I have been paying insurance for several years and I thought the deductible was pretty expensive. I mean I have a hundred dollar deductible on my car so it seems kind of high to pay one hundred and fifty dollars on a phone. But it is better than paying the full amount.

So the first time I break my phone, I get a new one. Yep, I pay a MONTHLY premium, then ALSO have to pay a deductible. Sounds reasonable to get a new ($400) phone. Not the $800 phone, just the $400 one. My deductible is 25%. Seems a bit high, but ok. Second time I break it, repeat of the first, 25%, an extra 100 bucks, on top of the monthly premium, but this time I get a refurb. The phone has never worked right. Always drops signal, can't stream music because it drops. Can't talk on the phone, drops signal. But not all the time, just sometimes. Gee, thanks for 'certifying' that refurb. Great job. So I call in, and I get nothing but canned responses, no actual help.

Replaced with LG Revere. Charged me a $43 fee for a phone I could buy from Verizon for $50. This after charging me $5/mo. for insurance of several years. I am ending the insurance. It's a very poor investment.

I didn't get my phone in. Also no one trying to help me. SMH. I paid my money but no phone. Representative tell me someone is using the phone but I don't see how when I disconnect the phone service.

The replacement phone they had sent me was working fine then one morning it kept saying either I didn't have a sim card inserted or no service. I called and told them the problem and they sent me another phone with no problem and I got it the next day!

I dropped my phone, Shattered glass. Was pleased with easy claim process and next day delivery of new phone! Had no problems with anything. It all went smoothly and I was without a phone only a minimal amount of time. Thank you!

Phone defective. Because screen had a little scratch I was advised to just pay the deductible and get a new phone. I would have preferred to send in the defective phone but I was told because of the scratch they may say we caused the issue and will be charged $299. As far as the processing of the return and getting the replacement phone it was exceptional.