Asurion Reviews

Yes I insured my phone, good because some dishonest person stole it. I'm still making payments on my phone and assumed I would receive a brand new one since I'm spending an extra 200 on top of those payments. I end up with a refurbished phone that is slow and gets too hot all the time. This is the second time I have had to replace a device and would not bother insuring my phone with this company again. Also the charger they sent with the phone is not the original and doesn't work.

You repeatedly replace phones with subpar phones. They either don't function well, or have a battery problem. Have had to replace replacements six or seven times! It appears phones are replaced with trade in phones which were supposedly functional. However they aren't worth their plastic.

Claim was handled quickly and I received my new phone with overnight shipping. Although I knew there would be a deductible, I wish it would've been lower or not existent. All in all I'm happy and satisfied and everything was great and still is.

The instructions were very clear and walked us through the entire process without any problems. We received a replacement phone within a couple of days. The instructions for setting up the new phone were also easy to follow. If you have to replace your phone, I would definitely recommend Asurion.

Service was good. But I feel the deductible is really high. I think it should be lot less. The 200.00 deductible is just about the same as ins a vehicle. At one time I paid a smaller deductible and was really happy. You need to review your deductible charges for a phone.

Excellent service. Very timely. The replacement was of new out of the box quality. The provided SIM card came with understandable directions and easy to install. The Asurion staff were polite, efficient and genuinely concerned that they provide the highest professional service. I would highly recommend this service.

Charger port died on 1st phone. The new phone tends to heat up and battery life is very short. For $150 deductible, I would have thought we would have gotten a better phone. Not entirely sure this was worth the $150. Would be nice to get a phone that worked properly for the price.

Asurion did an excellent job helping get my device back after a month of patience but everything was resolved and quickly. Thanks to Asurion I have my iPad Pro back. Some of the operators followed up with me in making sure that I was being informed.

Very helpful on the phone. The model of phone I had was discontinued & I was upgraded to a newer model. Directions were clear & easy to follow to return old phone. The entire process was fast & easy! I am very glad I had this insurance on my phone. I highly recommend Asurion insurance from Verizon Wireless.

The directions were clear and helpful. The staff were friendly. I had no problems returning the broken phone or transferring to the new phone. I would recommend the service to my friends. The new phone was delivered promptly and it was easy to return the old one.

My son's phone was stolen out of his vehicle and Asurion replaced it. It was not the same phone he had but I guess that was the closest one to it that they had at that time. They were very friendly and fast replacing it. Thank you very much for your help.

Everything went fine, except I am not comfortable with the $199 payment. Other than that it's okay. With the monthly fee for the coverage, I have more than paid for this phone. Insurance companies are a necessary evil that we all deal with.

I can't begin to rationalize the low quality and the high cost of your services. I am constantly being hounded for the damaged phone that was sent to weeks ago and now I am being threatened with a $300 charge for a phone that is beyond repair. And it is my phone! I paid for it! This all seems like a scam to take money from hardworking people with little to no choice in phone coverage and availability. Feel free to contact me regarding this review. I understand that these services are necessary but are you kidding me - I would have been better off just purchasing a new phone instead of using this "insurance".

Everything was handled in the manner we were told and delivered as expected. No problems! The replacement phone was exactly as described. The deductible was not a joy, but better than full price. With teenagers, it is a definite plus.

The speed and convenience of getting the phone was 5 stars. The quality of the replacement is 3 stars. It has an iffy home button and retains a charge decently. Cost is 2 stars. Overall better than no insurance certainly.

The instructions for returning a device do not effectively cover what to do if the device is non-responsive. Trying to turn off "find my iPhone" and resetting the device is not covered when you cannot unlock the phone. Throughout the process, there are multiple indications that you will be charged if the procedures aren't followed. It took me multiple phone calls and online chats to finally get the device to the point of return, and even then I wasn't sure it was completely done. In all honesty, the experience encourages a customer to simply report the device as lost rather than damaged. I will say that all the employees I talked to were patient and attempted to help, but none were actually able. I figured everything out on my own after multiple online troubleshooting.

I received the replacement phone within 2 days, but I had to take it to a Verizon store since the callers couldn't hear me very well. I ended up buying another phone from them and now I have this one as a spare since it was paid off.

The phone was replaced quickly and the process was very efficient. Thank you! I would high recommend the insurance to a friend. It has been beneficial to me because my husband farms and accidents happen with the phones all the time!!

Fast shipping! So far so good with the replacement. Easy instructions to follow. The online claim form was so convenient. I hate calling customer service. Only downfall was the $149 deductible but that's better than paying full price for a new phone.

I so appreciated the assistance in replacing my phone. I use my personal phone for work also and just could not go any length of time without it. Having my phone sent to me as fast as it was made a world of difference.

Phone works well. The only problem I have is charging cords don't stay plugged in. I have to arrange phone so that it's upright on top of the cord so the weight of the phone keeps it plugged in. It seems like the phone charging jack is loose.

You're the first insurance I have had on my phone that actually is worth having. There was no hassle, just fill out your form send it to you and I get my new phone in a couple of days at a reasonable price. Thank you.

I was highly pissed when I paid $150 insurance fee to receive a crappy insurance phone that doesn't even hold a charge. It has to constantly stay plugged in to work. If you're going to send people a replacement phone for such a high price, & highly suggest that it work!!!

We are very pleased with the service!! Our phone slipped out of our pocket and was ran over by a golf cart. We went online, filed the info and next business day had a phone delivered!! Very convenient and speedy! Customer service friendly and fast! Thank you!!

I called Asurion and talked with a manager about accidentally sending my phone back to you with all my pictures still on it. She said no problem. It had not been received yet and she would set up a block so that they return the phone to me so I can then get my pictures back. I have not received it and it's been about two weeks. The guy at Comcast helped me switch everything over but he neglected to transfer my pictures and I didn't realize it. My new grand babies pictures were on there, my son's wedding, my mother that passed... They were all on there and I am so disappointed about this. Any chance you still have my phone with my pictures??

Always great. Unfortunately this is the third phone I've broken but every time you guys do what you say you're going to do. An easy replacement and to get it the next day if ordered by 3 is remarkable. I don't know what more to say so I'm going to just ramble on probably tell you a story something like that. Thank you.

In the pouring rain, I accidentally dropped my phone in the driveway. Then it was run over by two cars before I realized I had dropped it. The following day, I filed my claim online and received my new phone within 24 hours.

I was very happy with the service. I did feel $149 was a high deductible along with the monthly premiums. Paying over $220 a year with $149 deductible is a bit steep for phone insurance. But happy with staff, ease and quickness.

Purchased protection plan through Asurion for a cell phone. The phone was damaged and filed a claim and paid a $149.00 deductible. Received a phone from Asurion that did not work - even a Verizon store could not get the phone set up to work. Returned the phone to Asurion for a second replacement phone. The second phone worked properly but after two weeks the screen started to crack even though the phone was never dropped. The back also started to peel and did not fit properly which meant the phone was no longer water proof. Called Asurion to report the issues with the screen and the back and was told the one year warranty they advertise was only for software and not the actual phone.

Fast shipment but practice of using refurbished phones is a fail. Took 2 phones to get working phone, and trying to get the second phone representative made it hard to get a replacement by stringing out process. Paying for insurance should not mean getting a pre-broke phone. We paid for a brand new phone. Should get brand new phone in return.

We turned off the Find My Phone app and sent it back but Asurion said we didn't. I called and the guy who helped me took care of it in no time. He could have made it more difficult but he didn't and it was great way to go. Hope everyone has the same experience. Thanks.

Awesome. It was so fast and quick. I will tell all of my family, friends, coworkers. It's chained from the old but I like the new. Keep up the good work. Job well done. Thank you all for the fast shipment and two days I was back in action. Thanks to the whole team for a job well done.

We received the phone quickly but activation was a hassle. The phone is in good condition. The directions were not very clear for activation. We had to go to the store which is always painful. We have not had any issues with phone itself. Would recommend the insurance.

Service was prompt and when I had to call to describe issues with the replacement phone, the person took me through reset steps cheerfully. When I continued with other issues (the plastic back of the phone had already begun to chip and crack in spite of trying to be careful in taking it off), I was promptly offered a replacement, which turned out to be an upgrade. Very impressed she had authority to offer this.

I placed my claim and paid my deductible and my new phone was here the next day. I enjoyed that quick response and services. I am a personal customer not a business. I would recommend this to all service providers and customers. It was a great pleasure doing business with Asurion.

I was contacted once by a "threatening" e-mail and then over the phone by the sub-contractor regarding turning off the Find My Phone function. All the steps provided by Asurion were complied with and I even contacted Asurion after my e-mail. I was assured that the matter was cleared on your end. Then a week or so later, I received a call from the sub-contractor regarding the matter. Hopefully, this will be the last time!

I've been getting conflicting information every time I call this company and speak to service reps. I tried to get Asurion to send me a cheque vs a replacement phone as when my phone stopped working. I was going away on vacation and needed a phone right away. They said because they have one in stock that they would send me a phone. I do not need a second phone. Why do I have to pay a deductible for something that I was told would be free upon purchasing the insurance. The other complaint I have is that they send a 'refurbished phone.' Upon reading other's experiences they sound like crap. If I wanted a refurbished phone I can easily get one from a cell phone store. Totally displeased with the service. Don't waste your hard earned dollars.

I want to tell you that I had the best experience with your facility. Your representative that I worked with was professional and very respectful to my needs. She made my experience very easy and reassuring. Thanks.

The process worked seamlessly, the only delay was because you didn't have my replacement phone in stock so it took a week to get a phone. As with many of us our phones are tied to our jobs &/or only source of communication with the outside world which make it very difficult to communicate. The claim filing process & tracking was very easy and user friendly.

Service was quick and outstanding. I was very pleased in the ease of the service. I received my new device fairly quickly and returned the broken one as well. The whole process went very well. I am quite happy with the service that was provided.

While out of the country my daughter's phone got wet - needed to replace it. I attempted 2x online to submit claim. Needed to fax verification info - received incorrect info from a salesperson over phone - took me 3 days to place claim. Last person I spoke with was VERY helpful and completed the whole process quickly! Wish this could have been done the first time I attempted!

Love Asurion. In less than 24 hours I had my replacement phone which made for a smooth transition! Their customer services is amazing and very easy to work with! Go Asurion! Their damaged phone replacement is also very convenient as you have everything delivered right to your door.

When signing up for the insurance plan through Verizon it is not clear that used ("refurbished") phones will be sent as the replacements. Nor is it made clear when you fill out the claim form and pay the deductible. It is, in fact, not clear until you receive the piece of junk they send as a replacement. I'd rather pay full price for a new Google Pixel, but now I'm stuck with this garbage. I tried to call Asurion customer service but can't reach them. Of course if you search hard, you can find reference to "replacements may be refurbished devices" but they hide this detail intentionally. Do NOT agree to this insurance plan! (Frankly all I can't believe all the 5 star reviews are real.)

The first phone wouldn't power up, the second phone had a bunch of software issues and finally the young lady sent me a new phone, which I asked for in the first place because I just got the original at the end of February and am still making payments.

Filing the claim was well guided and quick once I completed the claim. The deductible was expensive and I didn't get a screen protector. And a week after receiving my new phone I dropped it and my screen busted. The phone is still working and I'll use it until I can pay the deductible again for another phone. I am concerned that the Samsung Galaxy Note 5 won't be available anymore and I don't want to upgrade or change phone because I'm very happy with the note 5.

Good service. Thank you for sending me a replacement phone. It works great! Timely shipment, quality product, easy return. Not much else to say, you have me what you said you would when you said it would arrive. Thanks a bunch!

Service was prompt, accurate and very helpful. You made my 17 yr old son the happiest person in the world when his new/replacement phone arrived so quickly and he was able to get back to being "Connected". I could not be happier with your service.

Smooth Transaction - So glad I took out insurance on my tablet. IDK what I would have done. There would not Have been any way I could have replaced it if I had not had insurance on it. I highly recommend getting insurance on all of your devices if you do not have it. It's sure paid off for me!

iPhone replacement: The process went wonderful. It was simple and easy to do. Computer process went quickly. I received my phone in 2 business days from the day I submitted my request. I was extremely pleased with the process. I had to replace a phone several years ago. The process at that time was very burdensome and took 3 days just to get the request submitted correctly. Asurion has markedly picked up it game.

I was traveling by myself in LA... All my important information was on my phone. I called customer service told them my problem. They called a store close to where I was staying and within an hour I had a fully functional new phone!!! Thankful???

I am satisfied with the service I was provided with. The only thing was that I have been paying insurance for several years and I thought the deductible was pretty expensive. I mean I have a hundred dollar deductible on my car so it seems kind of high to pay one hundred and fifty dollars on a phone. But it is better than paying the full amount.

So the first time I break my phone, I get a new one. Yep, I pay a MONTHLY premium, then ALSO have to pay a deductible. Sounds reasonable to get a new ($400) phone. Not the $800 phone, just the $400 one. My deductible is 25%. Seems a bit high, but ok. Second time I break it, repeat of the first, 25%, an extra 100 bucks, on top of the monthly premium, but this time I get a refurb. The phone has never worked right. Always drops signal, can't stream music because it drops. Can't talk on the phone, drops signal. But not all the time, just sometimes. Gee, thanks for 'certifying' that refurb. Great job. So I call in, and I get nothing but canned responses, no actual help.

Replaced with LG Revere. Charged me a $43 fee for a phone I could buy from Verizon for $50. This after charging me $5/mo. for insurance of several years. I am ending the insurance. It's a very poor investment.

I didn't get my phone in. Also no one trying to help me. SMH. I paid my money but no phone. Representative tell me someone is using the phone but I don't see how when I disconnect the phone service.

The replacement phone they had sent me was working fine then one morning it kept saying either I didn't have a sim card inserted or no service. I called and told them the problem and they sent me another phone with no problem and I got it the next day!

I dropped my phone, Shattered glass. Was pleased with easy claim process and next day delivery of new phone! Had no problems with anything. It all went smoothly and I was without a phone only a minimal amount of time. Thank you!

Phone defective. Because screen had a little scratch I was advised to just pay the deductible and get a new phone. I would have preferred to send in the defective phone but I was told because of the scratch they may say we caused the issue and will be charged $299. As far as the processing of the return and getting the replacement phone it was exceptional.

My phone was stolen and replaced as per the policy and the online process was excellent. The phone was received in a timely manner and the replacement was great. No hassles, no fuss. Back online in no time at all. The replacement was in like new condition.

I was looking for how to contact you today. I am very unhappy with this device. The battery is garbage. It shuts off between 50-30%. The fingerprint doesn't always work. I pay too much money to you to get a crap device. Very unhappy customer.

The whole process was easy. I filed a claim online. It's very easy to use not complicated at all. The whole process was fast simple and here the next day! I absolutely loved it. Would recommend this to my friends.

The phone I received was very clearly a refurbished phone, which I totally understand and would be okay with. However, my phone starts to die at anywhere from 56-37% and it's unpredictable and unreliable. I wasn't happy with my replacement.

Asurion did a fantastic job replacing my phone in a timely manner. The only issue I have with the replacement is Asurion being printed on my phone clearly stating it is refurbished. I don't enjoy paying an extra $11 a month plus an additional $200 for a claim only to have a phone that now feels like a hand me down.

My wife literally filed the claim at 6 pm and it said my son would have a new phone the next day and we kind of laughed and said "but that's a weekend so it will be Monday before we get it." Nope. The very next morning we had my son's new phone and it wasn't even out of commission a full 12 hours! That's the fastest service I have ever seen! Good to know as all of our other devices are insured by Asurion as well! Thanks again!

This unknown company charged my Mastercard $149.00. I disputed the claim and closed the account with Mastercard. Mastercard issued me a new account and Asurion Wireless Insurance again tried to charge 149.00 to the old account that had been closed.

They replaced the broken phone in less than 24 hours. I would recommend this company to all of my friends, and tell all my friends to tell their friends and family members as well as me telling everyone I see.

The service itself was excellent. I did it all online and had a new phone about 36 hours later. Very pleased with that. However, this replacement phone does not hold a charge for very long. Very unhappy with that. I will be contacting Verizon to see what can be done about getting yet another phone that will hold a charge for longer than a few hours.

I Accidentally washed my phone in the back pocket of my pants had a replacement phone one and a half days later. The replacement has been working great and was back in business in short order. I would happily recommend using Asurion to others.

Great customer service, very helpful & friendly. They walked me right thru the process and really cared that I got my device as quick as possible. It was fast & easy. I would recommend it to anyone. I have always been satisfied & glad I have this service. Thank you for always helping when it is needed.

This was a very easy to do process. All phone prompts were easy to follow and informative. When I was connected to the customer service person they answered all of my questions and concerns. They were also very friendly. Overall, excellent experience!

It was an easy process. The guy at Verizon walked us through it. Phone arrived a few days later. I was hoping the copay wouldn't be that high, but that's life. No problems. We had a very helpful salesman who made a breeze.

I was very impressed with the prompt response I received when I put a claim in for the loss of my 9 year old grandson's gizmo watch. I always questioned if it was worth paying for this instance but I am happy now that I have it on all of our devices.

We were paying for phone insurance for 3 phones for almost 5 years. Asurion was agreed to replace one of our 3 phones, but when me and my son wanted to replace our iPhone 5s after using them for 4 years and we were offered another old model (iPhone SE). When we called customer service they offered us the new model but for the full price. Asurion now doesn't let us replace it online and we had to call again. The representatives were transferring me here and there, asked me for non-existing numbers and proofs of purchase for our 5-year-old phones and so on. Honestly, it took forever. We now want to close our insurance, and we'll never advise it to anybody. Waste of money and time. Thank you, Asurion.

My experience was overall good, I received my new phone promptly. Upon receiving my new phone I was not aware I had to send my broken phone back to you or get penalized with fees for not returning it. I am kind of confused on why I would have to send it back when I pay a monthly insurance fee in the event it breaks, lost or stolen. If I were have to lost it then would I have to pay a higher fee to replace the missing phone? If that's the case then why am I paying a monthly fee for insurance? You agree to insurance fees and have a deductible to pay once you initiate a claim?! Please explain.

I recently "drowned" my phone and was pleased to find out that I had taken out insurance when originally purchasing my phone. I was very pleased with the service I received when calling Asurion and was impressed with the customer service. Everyone was very helpful in explaining the procedure and were very patient with my many questions. I would definitely recommend your company to friends. Thank you, again.

BIG THING: I received emails telling me to turn off "Find My iPhone" and to reset my phone. Before you send those emails, you need to send an email telling us to upgrade our phones to the latest setting and back them up if possible. I spent 5 miserable hours trying to restore a back up of my phone. I got lucky, but this stress could have easily been avoided. PLEASE CHANGE THIS!! Overall, this was a great experience. The phone came super quickly and the packaging made the entire process easy (besides what I discussed above). $99 was a very reasonable price. I would recommend this service to friends. One other thing: I think the included SIM card should be optional. I didn't need it and now I have an extra SIM card and nowhere to put it. Great experience overall, but BACK UP PHONE first!!

The initial claims process was very easy, I especially liked that they overnighted the phone to my office so I could get it activated right away. The replacement phone screen stopped working after about 48 hours so I feared that getting another replacement would be a difficult process. After about 10 minutes on the phone with a wonderful customer service representative, my new (new) phone was on the way and arrived the next day. Best customer service I have received from insurance thus far, my only complaint is that I wish every other business cared enough to provide such wonderful service to their customers! Asurion should look into providing customer service lessons to other businesses!

I think Asurion was very prompt when my phone disappeared from the store. I was in... but since my business is run online I needed a phone immediately, and they were very fast in getting one out to me. Many thanks Asurion.

I had an issue with the charging port on my phone. Asurion was able to quickly send me a new phone that works great. They were friendly and convenient to work with. I will definitely continue to insure new phones through Asurion.

The service was great. I appreciated the fast delivery of my device. Everyone I spoke with was very knowledgeable and answered all my questions. Since my device had to be ordered none were in stock. You far exceeded the time frame in which I was expecting my phone by a week which I was very impressed with. I highly recommend everyone to obtain their insurance thru Asurion.

Was very impressed with the extremely quick delivery of the replacement phone. It was shipped the night of the reported damage, and arrived the next day by early afternoon. Was also very easy to return the damaged phone, just a quick drop in the local mailbox.

I lost phone and I called insurance company. No hesitation to help me and fast service. And I revived phone next day, brand new iPhone. Verizon salesperson help me with kind approach and on phone with agent was very approachable and very helpful with my situation. Thank you!!

Found the process difficult. Made at least fifteen calls before I was able to get my phone and get it working because the coordination between Apple and Asurion was poor. The majority of people I spoke to were pleasant and helpful. I hope I never have to go through your process again.

It was fast and simple service. My daughter was able to have her phone before she left. That took the worry away for me. I would tell and have told so many people about how quickly the turnaround time was for all of this to happen even on a weekend. Thank you!

I received fast service and because my phone was outdated they replaced it with a newer model. I am very happy with the replacement phone and would recommend all my friends use Asurion insurance. I received my replacement phone the very next day!

I will be dropping this coverage very soon. For the price I pay per month plus the deductible, I could have bought a brand new phone not someone else's refurbished junk. The 1st phone I received died within 24 hours. The 2nd one I received is ok but still a used phone. The customer service was good but for the price, this plan is not worth it.

You had my new phone in my hands in under 24 hours. Fast, reliable service. Thank you, I would use the service again. My money was well spent having cell phone insurance. Addition rates number one in my book, way to go.

Headphone jack does not work. I did nothing and have an OtterBox. It has not worked since I first used phone. It only works if you tilt the phone and hold the wire. Everything else was fine, but I was expecting a phone that worked completely. It would be wonderful if this could be fixed. Since, we pay for your services every month.

My daughter broke the screen on her 5c. She was so sad. I didn't want to purchase a new phone because this one is age appropriate. I was pleased to find that the replacement was $99. Quick turnaround for replacement iPhone 5c. The new one is working great!

Great service and efficient processing. Device replaced in less than 32 hours. Children happy and I was very impressed! Look forward to continuing my relationship with Asurion. I will be replacing a cell phone and upgrading my eldest child's technology and glad I have invested in the right insurance.

Couldn't give me the phone I had but was very good of replacing and shipping. But get some better customer service. Not everyone can access internet. Plus I had to call cause I never got a update on status.

I am very pleased with the way Asurion handled getting me a replacement phone after breaking my screen on my new iPhone 7 Plus! It was quick and easy to set up with the instructions they provided! Thank you Asurion!

My daughter's Samsung Note 5 stop working. We made a claim online and a new phone arrived within two days. We are very pleased with the service we received from Asurion. We have made other claims in the past with Asurion and have always received excellent service.

Fast replacement phone delivery. Easy process to file a claim. 150 deductible, but that's better than the retail price for sure. New phone was easy to set up, and came with instructions about how to return the old phone. Came with a prepaid envelope so that was nice. Thanks.

My battery wasn't charging for the longest time. Did everything that was protocol. Your people are great to deal with. Friendly to talk to. Email and the instructions that followed for the return was easy to understand. I appreciate their professional manner.

I did not receive a earphone adapter after talking to the assurance rep. I've call on two occasions. I'm a respected customers and pay my bill on time. I feel I'm not getting just service as a Verizon customer.

My experience was great. I received my phone within 24 hours and I was very satisfied. With the customer service in which I received. Thanks for such great work on ensuring that I received the best service possible. Keep up the good work it greatly appreciated.

I would have preferred to make the claim by phone but my call was disconnected several times. I tried to complete the forms online but was disconnected twice and found the instructions about the affidavit very difficult to follow. When I thought I had completed the forms I submitted it. It was several days before I found out that the affidavit I had submitted was not acceptable. It was difficult to find the affidavit form and to completed in the format you needed.

The service was good. The phone that I was sent is having issues. It freezes up on the lock screen. Won't open just a black screen. Have to reset the whole phone In order to get back access. My old phone never had this problem before it was damaged.

There is not a direct number for me to speak directly to someone. I had to call 1 million numbers just to get a person. Secondly nobody could walk me through how to deactivate my phone from iCloud. To this day I don't know if it has been resolved. No one has notified me so I am not happy with that at all. Communication is very poor.

Was not pleased that first device had to be taken to Verizon store to activate, however was unnecessary trip because instructions for phone were outdated. Subsequently found out technician did not document transaction properly on screen for replacement phone. Then found out phone was replaced with refurbished item that malfunctioned. In the end I received a new phone that I love! Thanks! All reps were professional at all times. I do appreciate that.

The phone you guys sent me is as bad as the one I returned and I called and was told I need to call from another phone to test it. I straight up told the lady the phone was froze up. I'm regretting paying the insurance for another phone. Never been so disappointed. $200 and I can barely use my phone a 1/4 of the time.

Upon presenting malfunctioning phone to Verizon, your rep was contacted authorizing new phone and arrangements to send you broken one. New one arrived NEXT day with clear instructions for return. Very impressive response. Payment deductible was reasonable. Speed was important because leaving country in a week.

Not much of a problem getting the phone replaced, a little hassle with sending in the forms, never was told all the forms did not get received until I contacted them a week later. Once they got the forms the phone came. Maybe send an email out saying it's not complete.

I received a broken phone. Within weeks the glue is coming off and causing the phone to lose charge. I've been trying to get help from your company and Verizon and received no help. I don't feel I should have to pay another 150 for a phone I did not damage.

I was reluctant at first to purchase the insurance, but so glad I did. We had to replace my son's broken smart phone 2x within a matter of months. The claim process is quick and easy. I think it took under 10 minutes each time and a replacement phone was at my door the following day. Great job!

Insurance is there to help when you have a problem with the item that you're insuring. I was having technical issues with my phone. Even a Verizon technician said my phone was defective (battery & brightness issues). When I contacted Asurion I was told they couldn't do anything because my screen had tiny chips on the corner. Long story short I had to pay $149 to replace my phone which is ridiculous. I'm not paying for insurance on my next phone. I will take my chances.

My phone vibrated into the dish water. I called Asurion, the person I spoke with was very helpful! I received my new phone the next day. I set it up and I'm back in business. The only thing I'm not sure about is whether you received my damaged phone. I wrote the claim # on the envelope. Other than that, I would surely recommend your service to a friend!

The replacement phone we were given was defective. The touch screen was intermittently unresponsive to the degree that the phone was at times unusable. My son at college using the replacement device did not end up returning it on time.

The replacement service was great. I had my phone within 24 hrs. High marks. However, I was misled by the agent who sold me the policy. Stated deductible was $50. It was $199. Told I would get a new phone. It was refurbished.

The phone I received as a replacement does work as well as my old phone. I have difficulty calling out and I've been told that with incoming calls, it goes right back to voicemail and the phone makes a short hum sound a lot while I'm talking.

Couldn't be happier with the customer service and results. Need to expand coverage to two more phones as I understand it is included. Thank you. My son dropped his phone and with this coverage you replaced it timely and effectively.

Numerous messages to remove the lost iPhone from the iCloud account. The phone was removed from the account. We even took screenshots. Yet they continued to send emails and call saying they were going to bill me for the phone if it was not done immediately. It had a $65 case from the Verizon store. What they sent was a thin piece of clear vinyl that will barely protect against scratches.

My iPad Pro got a broken screen from an accident about a week after I had just gotten it and it was replaced quickly. It went as quickly as it could since my particular model was on backorder. I'm very happy with my iPad Pro and the fact that I have coverage from Asurion.

Phone had been knocked off a couch or table by large dog and landed on a hard wood floor. Phone face was shattered and phone would not turn on at all. I did my insurance claim thru the chat service, the representative seemed friendly and was very helpful. Replacement phone was shipped promptly and received when I was told it would be.

Normally I do not have a problem with Asurion. THIS time around was awful. It took several phone calls, several chats to complete this return. The very first girl I spoke with was rude and unhelpful and told me I was just mad that she wasn't saying what I wanted to hear. (She may need some coaching and development since she is paid to provide customer service and empathy.) It was an iPhone, and even though the phone was smashed and wouldn't come on, we went onto the iCloud to remove it at least 5 times, only to keep receiving calls and emails that it had not been done. In any case, I guess/hope that all is resolved now. Thank you.

When I realized I had broken my tablet, Verizon showed me how to file a claim. I did so online and the process was easy and quick. I got my new tablet in just a couple of days. Verizon helped me set it up and life resumed normalcy!

Before you charge us the deductible it should be explained that you cannot mail a replacement phone to a student that lives in dormitory housing. Totally dissatisfied that my daughter had to find an alternative address to ship her phone to. Totally unacceptable to find out after going through the whole process. Also the online claim process is terrible and needs to be more user-friendly. Hope I never have to go this process again.

The first phone you sent was 2 different colors and the second one wouldn't turn on at all. I kept the twin colored phone. Shuts off a lot and always freezes. Terrible replacements. The phone is terrible. Super terrible.

The new phone has features that were downloaded and are worthless for me. Also, the battery life is only about 7 hours with it on power save mode. The upgrade has added Kindle and things such as that. It is hard to get the screen to work since it is not sensitive to the touch.

Phone is not fully functional. The phone's GPS function DOES NOT WORK! I have restarted it, reset it, downloaded different map apps. Nothing is working. You sent a defective refurbished phone, and I would like a replacement.

Super fast turn around after claim was submitted. Phone was actually there next day as promised in our area that is nearly unheard of. Would recommend this insurance for anyone that has the potential to damage or ruin a phone. Online claim was pretty simple to fill out and return envelope makes it easy to send the old phone back.

Had my Galaxy S6 replaced due to cracked screen. Received my new one the next day. Battery barely stays charged. Have to continuously restart it. And the call speaker is so faint you can barely hear people when they are talking to you. Not very satisfied at all.

Asurion staff were courteous, friendly and helpful. Fully replaced my damaged phone with no hassle and very quickly. Completely lived up to expectations. Will definitely continue to buy this insurance and will recommend the same to family and friends.

I have had previous dealings with Asurion and have been very satisfied, but this time I wasn't very happy with this service. I had to put in 3 claims before I got a phone that worked properly. I think I pay too much for insurance to have to go through this.

Superb service, no issues or questions asked, order was taken and phone arrived on time in perfect condition. I Could not ask for a better response. To be able to be back up and running after a lost phone in such a short time is Terrific! I would recommend this service to anyone who relies on their phone for every aspect of their life.

I was 100% satisfied with the way my claim was handled. The person who handled my claim was polite and handled quickly. I received my reimbursement very quickly and was able to get a replacement for the chair for my son. Thank you very much for all the help with my claim.

I had to replace a phone. The one I lost was not available so I was sent a different one. The experience was fine, although when you look at what you pay and what you get I'm pretty sure someone is making a lot.

I am very satisfied with the Asurion even the customer service. They answer all your questions and they make sure you get what you ask for. Every time I file claim next day the item arrived and I will continue to have them 'cause I'm not worried about my phone if I have them. Thank you so much.

Fast, accurate and complete service even while after standard business hours. The staff were friendly and very helpful. The phone is fine and we were up and running in a day or less. Worth every penny! Thanks so much.

I have been promised my replacement iPhone for two months, sent the cell back to them with assurance of replacement, including purchase receipts. Then received call they were sending me costs of phone because they had no replacement. I have been promised a call from Montreal, check and nothing. DO NOT USE THIS INSURANCE COMPANY.

Called for dishwasher repair on 04-21-17. Sent someone out on 04-25-17. I have been getting the run around ever since. There is a part that is needed and has been discontinued. Each day I call Asurion they say they will call back within one business day to discuss. It has been almost a month and I am no better off. Very very bad customer relations experience. They try to discourage you to just "give up" because calling them is such a time consuming experience and you get NOWHERE!

I have Verizon's Total Mobile Coverage, so when my LG V20's screen was cracked all I had to do was some quick internet search, found the Asurion website, answered some simple questions, and my claim was processed immediately with my new phone in my hand the next day, put my old phone in the provided return envelope, and drop it in a mailbox, and done. The whole process was by far the best insurance claim process I have ever had.

We got our phone timely but needed help with turning off find my phone cloud. We tried it but didn't work. We switched to Sprint and don't have an iPhone and only two days before we are charged for not turning it off. No help with the websites just want a person to help.

Asurion was a very big help when my phone was damaged. They had my new phone to me the next day. Will keep them as coverage for all my phones. Did my claim online and chat with them. It was simple and easy.

The right side of the screen of the replacement phone does not work all the time. Something is wrong with it. Can't use some of the numbers on the keypad or when texting, several letters are not possible unless I rotate the phone to put the letters at a different location on the touch screen. Service for timing was great and change over directions were good.

I was very impressed by your service. You guys were on it fast!! Also the process was incredibly simple and that means a lot for someone that is technically challenged. Fantastic service. I am glad I got the insurance plan. Well worth it. Thank you.

I lost my cell phone in transit from Sydney, Australia to Detroit, Michigan on United Airlines. It was not found in Sydney Airport, San Francisco airport, airport lounges, or on planes via San Francisco, after 3 days of search. It was replaced within 24 hours of reporting the loss by overnight courier.

Received phone in 2 days. Excellent customer service! Representatives helped me figure out how to deactivate the Find My Phone. I have had Asurion insurance for many years and they have always taken care of any phone problems I have ever had.

The paperwork was easy to fill out and send, had no issues there. The new phone was sent quickly and had worked great. They didn't have the same color (silver) of the phone I had, and I got a different charger but it still works. Overall a good experience.

I found the process not user friendly on the computer. I think the "this is not a robot" process tedious and not necessary. Overall I would say make it easier to make a claim. The refurbished phone so far seems to be ok.

My phone was stolen and I was concerned that I would wait weeks before I got a replacement phone. Not so. I did the paperwork, submitted it, and my new phone was sent to me overnight! Very pleased with Asurion service.

Too costly, the cost to purchase a new phone was ridiculous and not a brand new phone. I think a new phone should be included. I'd hoped for more customer service in activating the phone this was lacking considerably. I had to go into the store to get help when it was alluded that all could be done following the instructions in the box.

You did a great job. You said I would have a phone the next day and I did. There was no hesitation. It's well worth it to have the insurance. Thank you for a job well done. I have seen times wherein some people have waited long periods of time. Society is such now that we can't go without our phone.

Thank you for your quick delivery and I would give it a 10 out of 10. I appreciate the great service helping me over the phone to place my claim. I would definitely say that I had a good experience even through this problem. Thank you once again.

I would like to thank you for the wonderful customer service that I received from your company. My phone was delivered the next day as stated and I had no problems. The phone was as in good working order and the deductible was exactly as stated. I would recommend this service to my friends and family. I will continue to use this service for my cell/smartphone insurance needs.

The replacement phone arrived fast and I am happy with the refurbished phone. No problems at all. My wife has to send me the phone overseas and everything was still intact with the packaging provided. Great, fast, service! Would recommend them!

The claim was very easy to process and the replacement phone has worked out great. The new phone was mailed promptly and it was very easy to send in the damaged phone. I would recommend this insurance to my family and friends. My son is happy to have a working phone.

I had no issues with your company, until I received a call. You said you hadn't received the return item sent to you. The item in question was returned to you in a timely manner in the return prepaid envelope. Please consider this matter over and done. As a reminder look at your receiving department prior to contacting customers asking for broken devices. And wanting to charge $300.00. Got it GOOD!

I drop my phone getting out of the car. Is a screen crack even though I had a protective cover. I call two hours later for a replacement phone and the next day I received the replacement phone in the mail. You guys did a great job! A+ service!

I was very pleased with the rapid response to replacing my cell phone and thank you for that. However in just a little over a month, it crashed so I got a new phone because I did not want another piece of junk and pay another deductible.

Thank you for handling the replacement of my son's phone. Your prompt replacement was greatly received. Of all things to have happen to a phone this was unbelievable. The phone was run over at a golf course by heavy equipment in the parking lot. Phone fell out of golf bag. Thanks again.

The replacement phone I received has an issue with the mic because no one can hear me. Everything else about the phone is ok, just no one can hear me during a call. I would like to send it back for another replacement.

Amazing service. Received new device in the time it was said to arrive. Brand new like I was told, super easy to set up and program. Customer service was great as well, didn't have any trouble submitting my claim, and was very helpful despite my damaged device no longer being available. Very pleased with Asurion.

From the beginning to the completion of getting my iPhone replaced was very positive. From talking to the receptionist who was knowledgeable and worked with me through getting my cracked screen on my iPhone replaced. The replacement iPhone was received and the instructions were detailed in how restore and recover information on the old iPhone to the new iPhone. Step by step on the return process also. Thank you for the opportunity to let me share my positive experience with Asurion.

I had dropped my phone in the toilet, water damage. Tried rice, didn't work. Called, they were very quick and friendly, they gathered up info and helped me get set up to get a new phone. Received phone next day. I couldn't figure out how to transfer data so they were very quick to helped me with that. They were very polite and helpful through the process. It was a great experience. My new phone is working fine, always remember to not put your phone in your back pocket, because it's easy to forget.

I called in, reported my problem and the rep that assisted me was very professional, helpful. I paid my deductible and got my replacement device with no problem. Usually I hate calling in to service centers but the rep I spoke to made this experience a breeze.

This is not the first time I've used Asurion. Years ago I had my first iPhone for less than a year when I needed a replacement and went through 2 replacement phones before I had one that "worked". Years later nothing with Asurion has changed. My battery on my iPhone 6 was wearing out and I contemplated purchasing an upgrade or simply using the insurance to get a replacement.

The service provided was superior. My replacement phone was delivered next day air and was the exact phone I had. The representative was very professional and had the knowledge to expedite my order proficiently. Thank you for the excellent service.

When my 13 year old dropped his phone (Samsung Galaxy J3) and busted the screen, I placed my claim at 10 p.m. one night. I had my replacement in my hands ready to use at 10 a.m. the next morning! I was never questioned or made to feel stupid! Thanks for a GREAT job! I would recommend Asurion to anyone!

The phone that was sent was nowhere near the phone being replaced. Had an issue activating the phone and requested a new phone to be sent. After receiving the first phone, all other phones never made it here. Ended up buying a new phone.

The phone seemed fine but on occasion would power down and the screen would be blank. Could not access anything. Then the only way to get the phone to work was to reboot. Now it is happening more frequently. The replacement phone is a joke.

Everything was taken care of in a timely fashion. Great. I like fast and good service. When I called my son's phone getting stolen they helped out right away. I have always recommended this insurance. It's so worth the deal. Great service and great product.

I was a little disappointed that I got a refurbished phone (iPhone 6s) with pen marks all over it. Also the headphone jack was missing the white piece inside it that keeps the headphones in tight. I understand I broke my phone but 11$ a month plus 200 dollars for a refurbished phone is a little ridiculous.

We received our replacement phone really quick of course after paying our $150 deductible. But we were very satisfied on the timing it got to us! Also we RETURNED OUR DAMAGED DEVICE TO YOU with CERTIFIED MAIL SHOWING IT WAS RECEIVED BY YOU ALSO. Great experience. Thank you very much!!!!

I did everything online and it was a very quick and easy process. I had no problems still all. I also love the fact that the phone will arrive tomorrow. I have used your service for another phone on my Verizon account and it went well also. Thanks.

My phone was damaged because I dropped it. Asurion was perfect in making sure that I received a new one in a very timely manner. The customer service was awesome! I received the phone in a very timely manner. The process of getting a new phone was a great experience.

Was a great experience. Very professional and rapid response. I will continue to utilize the service and recommended it to people I know. I had a hard time with Verizon but great with you all. Thank you and have a good day.

I would absolutely refer your service to a friend. You were quick, professional and quality service was provided. I was able to take my new phone back to Verizon and they were instantly able to turn it on and connect it to the cloud.

I know it's not your fault but I was told 3-7 days before the replacement devices came in, it was around 13 days. Not really a big issue but it was kind of inconvenient. I also dropped this one and took a chip out of the screen so I will probably be filing another claim in the near future.

My son shattered his phone beyond repair. Asurion replaced it very quickly and efficiently. All we had to do was pay the deductible & send the broken phone back. I would definitely recommend this company to others. He is very happy with his replacement phone.

The Asurion agent was very helpful making certain I understood the full extent of the coverage I had and the actions he could take to get me back up on a Pixel phone. He carefully set expectations and then Asurion exceeded those with an early arrival of the replacement device. Well done!

My phone was stolen. Asurion replaced it with an upgrade, they were out of stock of the previous phone. I did have to pay extra for that though, which I thought was unfair being it was out of my control but it's okay. I like the new phone.

I filed a glass repair on my Samsung Galaxy S6 to be replaced onsite. After the tech botched the repair twice on within 2 hours and then left my phone useless, I called Asurion and they stepped in and offered a complete phone replacement for the cost of the glass repair to be delivered overnight. That's great customer service!

The process was very challenging online and figuring out how to disable the iPhone location was also very troublesome. There was no phone number to call and get help and I used the IM customer service site and it was ridiculously poor at addressing my needs; they were clearly all pre-programmed responses.

I was panicked after my husband lost his device. I was sweetly surprised when the process was so easy and I was completely taken care of. In the future I will not hesitate to contact customer service for the support that I need to replace our devices. Accidents happen, but it doesn't have to be a hassle!

I was devastated when I got my phone stolen last month, thinking I would have to pay full price for a new one. When I went into the Verizon store they told me my insurance with Asurion covered the loss and I was so relieved when I only had to pay $150 for a new iPhone 7! The process was so easy and simple and my phone came in the mail the NEXT DAY! Thank you Asurion. :)

The website was very user-friendly and easy to navigate. I presented my claim in the evening so never imagined I would get a replacement phone the next day. My phone was replaced within 18 hours to rural Maine that doesn't usually qualify for next day delivery! Thank you!

Awesome experience with Asurion. I had no problem on the phone with them or had no problem whatsoever getting a new replacement phone. I was up and running in 24 hours and they paid postage to have my other phone returned. I did not like the $149 fee because I pay $15 a month for insurance. But who does like the fees. I also like the fact that they did not have my particular phone in stock so they were forced to upgrade me to a newer model at no charge to me. Overall it was a great experience

My experience with Asurion was excellent. My phone was damaged and they responded right away. They were very understanding of the situation and got everything sent so I could get a new phone quickly.

My husband needed a new phone and they were very helpful and got him his new phone in a hurry. They shipped his new phone right away and set up was a snap, and the directions were great. I would recommend them to anyone.

The company did a great job with helping me on replacing and sending out my new phone. They sent it out in a timely manner and arrived on time and was in good packaging. Everything was wrapped and was in its proper place and I had no difficulty in setting up my new phone and resending my old phone back.

Anthony ** is a great adjuster! Quick, precise and a pleasure to deal with. I had the check in the mail within 6 days of original reporting of incident. I had a great experience and am glad you are my carrier, thank you!

The service associated with the iPhone replacement process was fine, but the quality of the product was a disappointment. I assume sending a refurbished phone is allowed by contract, but the one sent won't charge beyond 75%. The fix was to send it back and start over with another phone. This is a royal pain to do and a big inconvenience. I chose to keep it and deal with the shortcoming. Quality control is extremely lacking. If systemic you will have a hard time justifying your cost.

I had a pretty good experience with my replacement device! The Asurion employee on the phone made a great effort to make sure I was taken care of. They did not have any LG V10 available at the time, so she upgraded me to a LG V20 instead. The only problem was that it was on back order and it took Asurion about a month to get my replacement to me. I was lucky enough that my old phone was still operational for the duration of the delay. Also she did not mention to me that the new phone has a completely different charger, so to my surprise I had to buy about 4 new chargers. I love my new phone now though! Thank you Asurion for replacing my old phone and upgrading me to a new one!

Overall I am pleased with Asurion's service. Staff were very helpful and service was fast. Replacement phone is very nice. Only negative - I wasn't able to have my phone replaced with same make/model. I think there should be some sort of compensation for this issue. However, comparable phone is satisfactory.

Thanks for the awesome service provided. I really appreciate the prompt service in this urgent time! I would always recommend Asurion to all my friends and family for their device insurance needs. They provided me with a replacement of my phone within 24 hours of me filing my claim.

I received the replacement cell phone very fast and the return of the damaged phone was very easy. Even with the insurance, it was still $199 but that was lots cheaper than a new phone. I will continue with the Asurion insurance on this new phone and one of my other cell phones.

My son fell off a boat into the ocean while on a fishing trip. We were in a family vacation and we tried to dry it out, left it alone for a couple days, and tried to charge it. Nothing worked and it was dead. Salt water I guess. I went to my Verizon store in town where we have our family account with 4 phones on it. I have insurance on both my children's phones. They explained how to get in touch with your company and their website. I explained the entire situation to them, paid the $180 or so, and the new phone was delivered the very next day. It was a very quick, easy, painless, professional system you have created. It was one of the best customer experiences I have had.

Yes, Asurion did replace the phone as expected, however we had a very difficult time with setting up the new phone based on lack of information. Suggestion, have more information on how to reset new phone or at least contact information for help.

My phone screen stopped working right before I left for the airport. Called Asurion. They delivered a replacement to my destination hotel the next day. I had a working phone before I started the day. That is good customer service to me.

I am very pleased with the entire Asurion process in how my claim was handled in a simple and efficient way. I have had to use Asurion multiple times through the years and have never had any negative experiences. Nothing but praise for Asurion.

Everything was handled professionally and quickly. Completely satisfied. Excellent service. My phone was damaged, I called Asurion who sent me a replacement immediately. I then sent in my damaged phone. The replacement phone was an upgrade as well! I love my new phone!!

While I did receive a replacement phone quickly, I feel the deductible is INSANELY expensive considering I pay almost $11 per month for insurance and receive a used/refurbed phone. The replacement phone had somebody else's email address in it when I went to set up my own. I would have been better off not paying the insurance and just snagging a used one online.

The phone they sent had no scratches and works perfectly, better than my old one that had a shattered camera. I have used Asurion in the past and will recommend them to anyone. They sent a new charger and the same model I had so I didn't have to replace any of my accessories.

I was able to do it all online!!! How awesome is that. It went smoothly and painlessly. Received replacement phone the very next day and returned broken phone. No 3rd degree about the broken phone and no hassles getting replacement phone. Thank you Asurion for a great experience.

I was very satisfied with prompt response thanks for doing what you said you would do. I will always keep my phone under warranty. My experience was very satisfactory. My granddaughter is the one whose phone is insured and I am happy that I made that choice.

The cost to replace my device was $149 not including the monthly fee I have already paid. This is much too high for a device that is 2 models out of date. A cost of $50 for this model phone is more appropriate. Otherwise replacement was relatively easy.

Thank you for all your help and giving me a phone that is actually functional again! I had no problem setting up my phone and have not had a problem since. I don't have any scratches and I'm not cutting my face on my phone anymore which is great. It works just like the other phone and still has all my stuff on it!

I was happy with the response time to replace the product, but I was very unhappy with the repeated calls and emails from Asurion to inform me that I needed to log on to the website to disable the tracking tool. I followed instructions, made sure it was removed from my account. Yet, I continued to get correspondence from Asurion that I was not done.

Your service was great up until about the time the replacement phone arrived. I sent you an email at that time telling you that I had found my phone and asking what should I do with the replacement. I never got a response. The phone is still sitting in its shipping container unopened. How do I return it and get a refund?