Asurion Reviews

Replacement of lost phone was done quickly and efficiently. I appreciate the quick service. Customer service agents were friendly and quickly helped me get back on track with my service. I was shipped a new phone next day and since I use it for business... That was a good thing.

Everyone at Asurion was great! Couldn't have been more please. The process of the claim was very quick and received a new phone next day. Easy to return damage phone. The customer service representative I spoke with were great!

Thank you so much!! My experience with your company was fantastic!! I was pleasantly surprised at how quickly my cell phone was replaced. I will suggest insurance to every one of my family and friends on Verizon!!! Thank you so much for all you have done for countless cell phone owners!!

My son's phone would no longer take charge due to a faulty portal - a new phone was shipped and up and running within 24 hours - positive results - Thank you for your quick response. It was a pleasant experience and I would recommend to others absolutely - Thank you again on the promptness.

At first I got a couple of different answers about my issue but Once I got connected to the right person my experience was 5 stars. It took a couple of phone calls and a couple of transfers but when I talked to the right person my issue was resolved with 100% satisfaction.

The service was fast and hassle free. I filed a claim on a Friday and I received the replacement phone the very next day. Setup and transfer of all of my son’s data was fast and easy. Being provided with a return package and label, instead of needing to provide my own, made the return process hassle free.

Awesome experience. Had the new phone in less than 24 hours. Very satisfied with the Customer Service rep that handled the issue. Worth every penny that we paid for the insurance. Phone was a little over a year old and to get another one as quick as we did was awesome.

The service representative was pleasant during the whole process. I loved the fast mail delivery. Return old device was made so easy. I appreciate the patience you displayed because it took a while my being elderly and unfamiliar with new technology. I finally took the protective clear shield off and the sound issue was resolved!!!

Great fast service the system was extremely easy to use and the phone arrived the next day! Would recommend to everyone! I have used this service is the past and has always been a great experience. It’s affordable which is important to a college aged student. Really have had no negative experiences using this system.

I called because my phone screen was shattered. I had expectations of the representative just going through the motions but instead I was pleasantly surprised. The experience was amazing, the customer service representative was clear concise and helpful. She was truly a wonderful person to deal with. No complaints.

Accurate fast service, no issues! First insurance company I’ve ever worked with whose process was quick efficient and painless! Would recommend to family and friends. Kudos to Asurion and staff for their amazing customer service! Inexpensive compared to cost of phones and with kids and grandkids it’s a must have for my family.

Fantastic response time, I placed the order around 6pm the evening that I lost the phone, and the replacement phone arrived the next day before I got home from work. The tech staff was very knowledgeable, professional and friendly. We do not realize how much we rely on our phones these days, and being the owner of a small business, the loss could have been devastating. Thanks so much.

I was taken good care of and received my new phone very fast. Good phone insurance to have. I would recommend this service to anyone who has a cell phone. No worry no hassle insurance. My new phone though I am not certain if new or refurbished works very well and I was able to transfer all my pictures, and apps a without incident.

Asurion did great. Got phone replaced quickly. Very good customer service. Representative was very pleasant and helpful. My son absolutely loves his new phone. It is just as nice as the old one and has more memory. It also has some extra functions. I will keep all our products and phones insured through you.

Very nice people. Didn't have any trouble. Very polite and kind and always asked if there was anything else they could do for me and told me everything I would need to do when I got my phone. Answer any of my question. It was very Pleasant to talk with them. I would recommend this company to everyone and I will continue with using them.

I needed to replace a stolen iPhone 8. I was absolutely heartbroken because it was my very first smartphone. The people who helped me at Asurion were nothing but helpful, professional, and unbelievably quick. I made the call on Saturday and received the new iPhone 8 on Tuesday. Kudos to my local Verizon store where I went to have my new phone activated. More than helpful.

The Asurion experience was such an pleasant unexpected surprise. With the price of phones these days the $13.00 a month turned out to be an exceptional value. After my husband experienced a screen breakage that caused destruction of the whole screen. It was a matter of filling out the claim and receiving instructions for the return. He had a replacement in 2 days. It was that simple and fast. Excellent customer care.

The process was so quick and painless and I had my replacement phone in 1 day! I literally only had to complete an online form, and that was it. I lost my phone in Newark Airport which was upsetting. Thank goodness I had insurance. I waited until we got back from our trip before I filed a claim because I thought it would be a whole process, but had I known how easy the process was, I would've done it earlier.

I received my phone within the 24 hour window. The only problem was that it took Verizon about an hour to get my phone back in service. The call desk employee who helped me was Great!!! And I didn't mind that it took the extra time. Unfortunately, I found my lost phone in a cornfield via the GPS coordinates, however I am not able to use it because of the clause that Asurion has on relocated product.

Filing out my claim was easy and replacement phone was in my hands within 36 hours. Online assistance was very friendly and they were easy to contact. There was almost no wait time before a customer representative was on with me. At the prices of today's phones, it is money well spent. I would recommend anyone carrying a "smartphone" to insure it.

Fast response - easy claim filing - helpful representatives - reasonable replacement cost. Verizon refused to assist but we went to Best Buy and they were very gracious and didn’t charge us. Verizon is expensive and offers less and less assistance. This is, unfortunately, our second claim with Asurion and we are very pleased.

Had to file twice cause of the way the options was. I was denied the first time. I misread I guess. I will be sure to read carefully next time. Other than that everything went very smooth. Hopefully we won’t have to use again but feel comfortable if we ever have to. Thanks again. Have a great day.

The person that I dealt with on the phone was very professional! And the service was very prompt and accurate. Everything was explained to me in detail, and I was given a number to contact if there was any problem whatsoever. I really appreciate all of the explanations that I received.

Asurion was great. The representatives/agents I spoke with to help with my replacement were really nice and understanding. They were an excellent help. They were great with tips and what I had to do to get my messed up phone sent out. The directions were clear and they even make it easier to set up a claim.

Phone came within time frame specified. Contact rep. was very patient with me as we walked through process of transferring data and programs from one phone to the other. Some apps did not transfer which was not a problem for me but all important items transferred successfully. Rep was very patient even when I became a little frustrated.

Asurion was great! I just went online to file my claim and within minutes it was approved. Two business days later I received my newly replaced device with a new battery and charger. They also provided a prepaid envelope to send my damaged device. It was super fast and easy!

Everything was good. The only thing that could be improved on was the transfer of the call to Verizon. Not a good experience. I was transferred to an automated call, dropped then could not get back to Asurion customer service rep. I was without a work phone for several days.

Very pleased!!! Had my phone stolen after only having it for a few months bc prior I had my phone taken as well but not have insurance. This time though I was able to replace my phone asap got it the next day and didn't have to pay for an entire new phone like I did the last time so I can say I'm so please with the service I received from them.

Great customer service. Phone was shipped and received in a few days. Easy to follow directions and questions were asked in a very professional and friendly manner! Notification that old phone was received and the whole process from beginning to end was fast and I never had to guess what to do or where to go for answers.

My son's cell phone got stolen while he was out of town. He was robbed at gunpoint so it was a very traumatic event. A new phone was sent to us overnight. I would rather have not had to pay anything at all since it wasn't his fault, but it is what it is. I'm still grateful we received a new phone so quickly since he has to have it for his job.

It was a very easy experience! I was able to do this all on the computer which helped a lot. The tablet was there the next day like they said it would be! I will use this service again if need be. I will also spread the word of this excellent service!!! :-)

You guys were so helpful, and very professional. My phone got delivered within the time limit that I was told. Everybody I talked to spoke clearly and were very willing to help me. If anybody asked me about your services I will gladly recommend you guys. Thanks for your help.

Fast, easy, supportive. What is not to love. The online process was super easy. It was easy to navigate the right claim type, and the confirmation emails were great confirmation. The phone was discontinued but a great replacement option was provided that worked well. Shipped next day which always helps.

I received replacement next day early!! My iPhone was returned to me, so canceled the transaction and return the replacement cell phone. It been 3 weeks now waiting for the return credit on my credit card. From the Website I was able to verify the return of the iPhone thru tracking and was able to request a refund. That process seems to take too long.

I was very surprised How easy it was to report the damaged phone obtaining the replacement quickly. Each step was quick and easy to follow instructions. Receiving the new phone and returning the damaged phone was seamless. So glad I purchased this insurance from t this phone. Will purchase for all of our phones in the future.

Received new phone next day and return was very EASY! GREAT JOB... and no bothersome phone calls or questions about what happened to old phone! We will always use this company since everything was fine... Thanks again for brand new phone with small co-pays. Hopefully this one last much longer with no accidents.

Very quick and no problems at all. Dropped my phone over a holiday weekend and had my new phone on Tuesday. A little expensive but it was nice not having to buy a new phone. Would definitely recommend having this coverage if you are on the fence about whether to get covered or not.

Very pleased with the service I got from Asurion. The representative helped me thru turning off the device and any questions I had, since my phone could not turn on. Great and fast service. Received the phone next business day. Very accurate and helpful. Great customer service. Would definitely recommend to everyone. Awesome customer service and they even.

Great service. Replacement of a stolen iPhone 7 came in a day. Replacement was a refurbished iPhone 7 but appears to be working as it should. This is the second time I have had a claim (other a broken screen) and Asurion was very easy to work with. I am glad we had the Asurion insurance plan and will continue the service.

The worked perfectly. Exactly as promised, which was almost too good to be true. Customer service was helpful and got straight to the point without wasting any time. Seamless transfer to new phone. No muss, no fuss, did what they said they would, no hidden hops or loopholes, I would definitely recommend to a friend. Nice to see a company delivering what they promised and not trying to upgrade or upcharge.

When my daughter’s iPhone broke, I called AT&T and they connected me to their insurance provider, Asurion. At first, the process seemed easy enough: We paid the deductible and they would send us an identical phone (I assumed it would be refurbished). The deductible was $122. Reasonable I thought. We got the replacement in 2 days. About a week later, she called saying that her phone was not getting *any* cell service and no WiFi on networks she was new to. I made an appointment with the Genius Bar at Apple. When I took it in, the Apple technician looked at the phone immediately asked: "Is this a replacement phone from Asurion?"

Asurion is a scam insurance company. My family of 4 recently joined Verizon where we were talked into joining Asurion and told it would be $33 to cover all 4 phones. Within a couple months they upped the rate to $39. I wanted to cancel 3 of our lines but keep just one insured. I was told we could not do that. We had to keep paying the $39 for all 4 lines or we had to cancel all 4. My daughter has a small crack in her phone at the top edge. We decided to have it fixed before canceling. We were given nothing but the run around. First she was told by Verizon she needed me to call and have her added as an authorized user to get her screen fixed. So I did that. She went back and now they told her she had to file a claim online. Even though twice we were told they could fix it right there at Verizon.

During my commute, on a train, on a metro bus and walked 10 blocks, lost my smartphone on my way to work. Filed a claim and with help of a representative, had a replacement in a box on my front porch the next day after I got home from work.

The representative was very professional, received my phone on day that I was told and very attentive on my needs as a customer. Very please with Asurion and so glad I have this insurance. I have nothing to say. I am beyond satisfy with the service. I would definitely recommend this insurance to my friends and family.

I lost my phone. Reported it missing and I had my replacement the very next day. You made a unpleasant experience much easier to deal with. I can’t thank you enough for your outstanding customer service. I will gladly recommend your company to all of my family and friends.

My iPhone was replaced quickly and without issues. The first few days I would turn off on its own and not power back up like it should. Has been working fine since then. Bottom line is, my phone went kaput and you guys wasted no time taking care of it. THANKS!

I thought the customer service was very good. However, the process is very cumbersome, and had to submit several times. They kept saying I had the wrong information, and I had to keep uploading the form. They also had to keep recreating a claim number. The process I felt should be much easier.

Replacement phone came ahead of schedule and in wonderful condition. The customer service reps over the phone were fantastic and, I was able to get my replacement phone going sooner than I had hoped, which was a huge relief! I’m Very pleased! Thank you so much Asurion! I will certainly recommend you!

Thank you Asurion for quickly replacing my device. Not being able to connect to the internet was inconvenient, frustrating, and costly. I use the internet every day for countless things. In a short time, not having connectivity wreaked havoc. Then, Asurion replaced my Ellipsis device in one day. I'm very happy. Now, my life is back on track. I highly recommend Asurion. I am a satisfied customer.

I lost my phone on 20th June and I claimed the same day and they told me to submit documents but I could not upload it because I see errors all the time so I called them and asked, “What should I do now?” They said, “Send us via fax” so I went to UPS to fax them my docs. I paid 8$ for fax and sent them and they said call us after 5 hours so we can review it. I called them after 6 hours. They said, “We never got your docs”. That was the first lie. Then I sent them again on 21st night and they were supposed to call me after 24 hours but they did not so I called them after 26 hours and asked what’s going on? They said, “We got your docs” and they asked me some security questions for verification... everything was done. That guy said, “We are approving your claim and you can go online and pay”.

There was some confusion, over several phone calls, in determining if this was a case of damage or not, and whether the phone would be replaced. I felt that some of the representatives did not hear our concern. We were finally able to get the issue heard, and were finally sent a new phone. However, it took several calls, dropped calls, repeated calls, and a lot of patience on our part!

I made my claim on a Thursday night. I really didn't expect my tablet to be delivered until Monday. I received it on Saturday. The tech line called to help me transfer and set up my device at the time we scheduled. Asurion has never let me down whenever I have had the misfortune to need them.

Smashed Samsung - Replaced in 11 hours while I was on vacation. Great experience. Still surprised I have to fork over 140+ to get phone. Well worth it. Employee that help me move the claim forward was absolutely awesome and helped me get what I needed before I changed hotel and moved to another state. I did not miss any vacation pics.

Asurion shipped very fast a new phone. It is a great service. The only problem was that the deduction is too high. It was $149 for the old model (Samsung Galaxy S7). I hope there will be no deduction or small amount of service charges necessary. Thank you very much anyway.

My experience was awesome with Asurion. I was treated with excellent customer service from start to finish. I would recommend my friends and family to purchase the insurance as well. My phone was delivered on time and in excellent working condition. The process to return my damaged phone was easy.

Son broke screen of the phone. Made a phone call to your company and received clear direction on the process to replace it. Had the phone within 24 hours. There was, however, no tool in the replacement phone to get the new phone turned on. Made call again and was given direction on how to activate phone without the tool. Very helpful.

The process was very simple and everything I needed was provided. The service was friendly and the process was very quick. I am very happy with the whole experience from start to finish and my replacement works great - no problems with it at all. Thank you for your efforts and attention to detail, making the return as effortless and quick as possible.

Best decision I ever made was getting this insurance! It is so easy to file a claim, and replacement phones are always received in less than two days! Not to mention reasonable cost! The whole family is covered for one price and replacement phones for less than 20$! Can’t say enough good things about this company!

I was very happy with the 2 different customer service staff I had to talk with. They were very helpful and understanding. The new phone was delivered and I am very happy with how fast I was able to receive it. Also the tracking was very helpful. Thank you.

First replacement phone didn't work correctly, second one did. Wish they would send new phones and not refurbished. Fast and easy service. Polite on the phone, hate that I had to take the first one to Verizon first before they would replace. I wish phone companies made more durable phones.

Very pleased with speed and capable handling of my claim. Had new phone quickly and had easy time reprogramming. We reported it and were given simple instructions on processing our claim and received my new phone within 2 days. I was especially pleased that we had signed for insurance. I thought I was especially careful with my phone... but accidents do happen.

Your service was quick and courteous!!! Good job. You handled my request fast. The phone was delivered quickly. Your instructions were easy to follow. The person at the local Apple store was impressed. I would recommend Asurion to anyone. I will continue to do business with Apple and use iPhones. I’m happy to have you as my insurer.

This was one of the easiest transactions I have ever done. Completing all of the information on the website was quick and easy, we received the phone real fast and there were no issues. I am real happy with Asurion and I am glad my phones are covered by them. The hardest part for me was remembering to returning the old phone.

Very happy with how quickly my phone got to me. Exactly the same phone and easy to install. The man at the Verizon store made it very easy to navigate through Asurion. I was in and out within 15 minutes. Never heard of Asurion before I went to the Verizon store, but I would highly recommend going through this easy process.

The email was clear and the instructions easy to follow. Phone contact was efficient and everything turned out exactly as was told to me. Amazing. Since I replaced the phone with one I spotted online, the value was even better. The process worked flawlessly for me and I have already recommended Asurion to other users.

I wish the claim process wasn't so "quirky". By this I mean figuring out if my phone is indeed covered because sometimes the insurance gets removed in phone plan updates or upgrades. Verizon has told me several times that my device was not insured so I called Asurion to find out it was. Verizon also seems to have a competing phone insurance plan. Confusing.

I had Lost two phones, completed whole thing over the Internet, simple fast and effective. The policy is very well worth the money and the company is great and easy to deal with. This is my first experience with Asurion. I am glad I used them instead of a third party.

They were very polite and helpful. Told me exactly what needed to be done to return my item. I explained what happened to my phone and they said there would be no problem returning it. Told me how to return my old phone an how long I had to do it before I would be charged my old phone. Service was very fast and friendly.

The guy who waited on me was good and he knew his job. My phone arrived when he said he was. He was pleasant. He was caring and accurate. He is a very good employee. He was very patient and concern with my needs. He answered all my questions. He also went over the phone claim.

Overall the experience was good. Completing the claim form was easy to follow, being able to do all online very convenient n fast resolution, along with prepaid postage and return envelope made it a quick and easy to complete... Only thing I would complain about is cost for replacement phone.

I've always received great service from Asurion and their representatives. The website is easy to use, and their new screen replacement process is much improved. I recently had an issue with the return of my daughter's old device, and the Returns Department helped me resolve the issue. I'm thankful for their coverage.

We was at the carnival and set my phone beside me, reached for a napkin and it was gone. Did a form online and you guys responded a timely manner. Within a week or so got a replacement. I would recommend anyone to get the insurance on their phones. Thank you.

Received new one quickly. Easy process. Easy set up, only needed a little help as I am not tech savvy. People who helped set up were very friendly and easy to work with. They were very patient as they had to repeat at times what to do Able to get pictures back, most of music back and many apps. I had an excellent experience with this company.

Excellent experience Phone was replaced quickly and it works well. It was easy and I recommend this company to anyone who worries about their teenage kids needing replacement phones. The company should sell bullet proof cases for teens, hah!

Turnaround of one day to receive new cell phone was excellent. Only problem was turning off the cloud thing (which I really don't understand). I went to an Apple store and it took them about an hour to do whatever. You called and told me I didn't do it but I guess its all ok now.

You all did a great job getting me my new phone in a timely manner. I am happy we invested in the insurance. The phone came quickly and I was able to get it set up right away and you made it easy to return my old phone. Thank you for your excellent service. I would recommend your insurance to my friends. Keep up the good service.

Quick and definitive response to all questions and iPhone replacement. I was originally skeptical that this process would work so well, but I was pleasantly surprised. You exceeded my expectations, thank you! I would definitely recommend this service to any friend or family member purchasing a new Apple or iPhone product. Saved me both time and money.

I have been paying the monthly premium for a couple years on my Sprint phone and on the advice of Sprint started to file a claim. I called in to the "helpdesk" and they informed me that I have to pay a deductible of over $240.00. AND there is no guarantee that I will get a new phone it will probably be a refurbished phone. After learning this I canceled the claim and will be eliminating the insurance policy. You pay that much a month and then get hit with a deductible for what is almost half the cost of a new phone with the chances better that you get a refurbished phone than a new one is terrible! Imagine having to pay half the cost of a new car as your insurance deductible after an accident and find out you are getting an older used car value instead of the value of your car... same thing here.

My daughter had dropped her phone in the toilet. When drying it out didn't work, I looked into our insurance through Verizon. I was happy to find that this company allows everything to be done online. Even more surprising then everything being done online was their extremely reasonable deductible rates. The new phone was supposed to reach us within 2 business days, but it arrived the next day! Sending back the old phone was easy as well... All we had to do was put it in the envelope and drop it in the mailbox. We have had no issues with the new phone and a very happy with the insurance protection through Asurion.

My problem was resolved without excessive problems or time lost and the replacement device was sent quickly, it was still an expensive replacement but cheaper than purchasing a new phone without Asurion. I will continue to utilize Asurion for coverage on my devices and would recommend this to anyone purchasing a new cellular device.

It was very easy to file a claim with Asurion. My phone arrived the next day and I had service on my new device by lunch. I travel a lot with my job and this made everything so easy to take care of. I would recommend Asurion to anyone who needs this service.

The Service was very fast and simple. Within two days after filing the claim I had my phone replaced. I remember having to call and waiting more to speak to someone that filing the claim online and that would take at least 2 days due to all the paperwork they requested from you.

I called and explained to them that I had lost my phone. They helped me right away. But had to have the money upfront which I didn't at the time. We finally got it and I called them and it was received the next day! It works great nothing is wrong with it!

I had dropped my phone and it was cracked open. It was not functioning properly. When I called for service you responded quickly with providing me with another phone thru the mail. Instructions were easy to follow. After I returned the old damaged phone you responded back to me to let me know that you received it.

The claims process was seamless. The help I received with switching phones was amazing. She stayed on the phone with me for well over an hour to ensure everything worked and files and photos were backed up. Returning the old phone was easy. In an age where little goes as promised, this exceeded my expectations. I highly recommend this phone insurance.

Replacement phone was delivered in two days, customer service was easy to talk to and very helpful. One slight glitch was that no SIM card was included, but that was quickly resolved when Asurion sent me a gift certificate at no charge to purchase one. I will continue with their service and would be happy to recommend their services.

While I was NOT happy that my 13yr old had dropped his iPad smashing the screen, the return process was excellent. I spoke with knowledgeable people who explain the process extremely well and walked me thru each step. The guidance ranged from "turning off" location finder to ensuring that my data was saved to the iCloud.

The Asurion insurance gave me the time needed to transfer my files by someone at Verizon because I was afraid I would screw it up and lose some important pictures and papers. Although I had to pay 199 dollars which I felt was quite high, I appreciate their prompt service and their patience with my situation.

You replaced my phone because my original phone's screen remained black even when turned on, I could not see anything on the screen, but I could still swipe and answer when it rang, but that was all that I could do. Thank you very much for replacing my broken phone.

I received phone in one day. I was able to have Verizon update new phone in timely manner, and phone was packed very securely. The return process went very quickly also. In the past, there were times when I did not have Asurion. Glad I have now.

My phone got damaged so I went online and filed a claim, which was a simple process. Never have had to file a claim before so was unsure about how quickly the process would take. I received my phone in 2 days, which was great because I rely on it for everything. Very simple process and am very glad that I had the insurance.

Replacement couldn’t be easier or faster. Thank you for making it happen quickly. Accidents cannot always be prevented unfortunately but Asurion helps take away some of the pain in a quick and efficient manner. We all depend on our cell phones and it is great to be able to replace one when accidents occur.

My tablet screen cracked while I was at work with it. Not sure how it happened but I filled out a claim and within 48 hours I had a replacement. Everywhere I contacted to get it placed wanted about $180 to fix it. I have an Asus Zen10. It only cost $20.

Your techs were unable to activate the replacement phone so I had to go the Verizon store to have it done. After several days it finally got all memory and apps back, by working it myself. Thank you for your concern on this matter. The phone is working properly now.

Broke screen. Didn't make my telephone anymore. I was given a replacement telephone comparable with mine. I received it the next day. Got help to set up the new telephone. It works great and operates same as the old telephone. I paid a small amount for the replacement. Very pleased! I would recommend this insurance for your telephone.

Filed my claim. Paid my deductible. Replacement phone was in my hands the very next day! How can you beat that? Perhaps no deductible, but then Asurion might not exist if that were the case. Phone arrived in a plain Jane white box, but there wasn't a single scratch on it so I'll call it as good as new!

Called when my son broke his phone, first lady I talked to had a little complication on finding which phone was to be replaced, so after calling Verizon to determine what type of phone we had the guy I talked to worked through it with no hesitation. Very happy with turnaround time and ease of dealing.

We had a small phone that was lost and called to replace the phone. They sent us a Sonim XP5S for service members and police and fire tactical use! It is not comparable to the phone we lost and they will not take this police phone back! Who wants this horrible phone?

The online process was very easy to work through and the service/delivery of replacement phone was very quick. I am completely satisfied. The co-payment price was also reasonable. Having this Insurance saved me a lot of money it was definitely worth it. I had no issues with this insurance company.

My experience was flawless. I struggled to get the process started online. But, I called and CSR was fantastic to work with! The process was easy and I received my new phone very, very quickly! Grateful and impressed! Continuing to have the services of Asurion: an absolute no-brainer! If every company I work with was as swift and excellent, my life as a consumer would be heavenly!

Due to damage, my phone needed to be replaced. The customer service rep was very helpful and described the process well. I was easily able to submit an online claim and I received my replacement phone within a few days. Also received ongoing email confirmation, confirming my claim and tracking the delivery of my replacement phone.

WiFi box replaced. The instructions included were not as clear as they could be. When I called the toll free number they wanted the phone number of the wifi which I didn't know so I had to hang up and try again. Once I had correct number I called again and was told it was a Verizon problem and had to call Verizon. I felt like I was getting the runaround. In the end Verizon got my wifi working.

Great job replacing my phone with an upgrade. Everything was perfect, good customer service from your Ann street store in Montgomery, AL. The lady who helped me was able to retrieve all of my information from my antiquated Samsung glide/slide phone and transfer it to my new Android upgrade. Thanks for replacing my case, and chargers as well.

I walked in the Rochester NY Verizon store. As I walked in was greeted by a young women telling me someone would be with me shortly and it was short. Some young man came to me and asked if he can assist me and I proceeded to show him my phone screen. He looked up the account and said we have insurance on it so he wrote my claim up and summited it. He was pleasant and explained everything what was going to happen. I’m very satisfied. Thank you.

I wasn't put on hold, the employee was super nice and professional. I was helped right away and I got my device quick and easy, no hassle. I expected the process to be aggravating but it wasn't at all. I would definitely use this company again and will recommend to any friends. Thank you!

On the evening of March 16, 2018 my Nexus 5 died - one month before my 2 year telephone contract was up and I waited five days for a replacement phone after a credit card payment of $32.00. Two and a half months later the replacement phone, LG4 (no longer manufactured; had to search around for a case) also died. I tried to call but could not wait on the line so I went to Telus for a new phone because I did not want to be 5 days without a phone again. Finally, yesterday, I was able to speak with an Asurion agent who understood that I should be compensated with a replacement phone but she said to verify whether my account was suspended.

I have no complaints, they were quick, and very informative on what the process was. I was able to get a new phone in 24 hours and they made it easy to return my broken phone. I received confirmation within 3 days of sending my broken phone back. I was pleased with the experience.

Three different Asurion reps over several days were extremely patient and helpful with this old man trying to transfer pictures, etc from damaged phone to new phone. Exceptional help from everyone. It was especially difficult to get final transfer so rep helped me use old phone and new phone simultaneously to complete. I was slow; he was great and very patient.

Thanks to Brinkley, Bobby and Kyle at the Verizon store, Holly Springs, NC, we discovered that my speakers were coated in chocolate! Then I remembered something. The week before, I left my phone and an open bag of chocolate covered raisins in my hot car. The chocolate melted and coated the speakers of my phone. That muffled the rings of people calling me. After a week, I suspected my ringer was broken. I went to the Verizon store. We tried picking out and brushing off the hardened chocolate. We gave up and submitted the claim. My new phone was delivered the very next day. I am very satisfied. Thank you.

It was a good experience. The first phone they sent me would drop calls in places that had never happened, so they sent me another phone. I didn't return the first one in the normal time, because I was making sure it was not working properly. Second one is good so far.

I was very pleased with the service and how fast I got it the next day, thanks. It was Easy to set up my and getting my picture and important information. My phone is working good, thank you for your quick response and will always want you to have your service.

I can't help feeling a little bit screwed whenever I have to deal with insurance. So I pay around $35 per month for the privilege of paying $199 for a new phone if our screen breaks. What a deal. Too bad they couldn't just repair the screen for a reasonable price and not have to pay something every month that I don't want to use.

I received the Asurion Warranty service as part of my AOL subscription. When my laptop failed (screen would go blank even though it would not power off), I sent it in. I had already done all the standard testing including reloading the op-sys multiple times... I provided all that documentation when I sent it in. They did as they always do and reloaded the Op-sys (Win10) and sent it back to me (obviously without testing or they would have found the same thing I did- it failed within minutes of starting it up). I had to send it back... ultimately 4 more times after talking with supervisors, etc. 2 more times, they simply reloaded the op-sys (again!!) and sent it back!!

I have three kids with phones so I've used my insurance to replace phones many times. It is always a fast and simple process. Even if a phone gets broken over the weekend, I can still count on it arriving in just one or two days at the most. I would definitely recommend Asurion insurance for today's high priced smartphones.

Great experience. My new phone was delivered the next day. I got a little confused about turning off "find my iPhone". I made sure it was turned off on the phone I was sending back. But I got a email when you received the phone asking me to turn off "find my iPhone" again. So I went into my new phone and turned it off. Actually this made me remember it and I am going to turn it back on now. Thanks.

Love that my replacement phone got here the next day. I am pleased with how the customer service representative took the time to try to locate my phone that was taken. The only downside is my phone has begun having issues with the speaker and I don't know if it's Asurion's responsibility since the phone they sent is refurbished or Verizon's issue.

The first replacement phone arrived but ended up having even more issues than the damaged one I was replacing. I contacted Asurion immediately and their team took me through some troubleshooting but we’re not able to solve. They promptly sent another phone out and it has been working ever since. Thanks Asurion.

We had a wonderful experience with Asurion. Although the first replacement device came damaged, Asurion was very quick to help us receive another in a timely manner! Asurion has wonderful customer service and we are thankful to have insured our device. We would definitely recommend Asurion to others for device protection!

Everything went very smoothly from my first contact to the end. Couldn't have asked for anything to go any better. Asurion was very helpful when I had questions and very quick to replace my phone. Very happy with my replacement phone and with the assistance in getting it set up too! 5 Stars to Asurion!

Insurance is needed when you have teenagers with phones. The replacement of damaged phone was easy and fast. The staff were great to work with and to resolve the issue. Instructions for returning the phone were easy to follow. Thank you for providing a customer friendly experience. Rare these days.

My phone was broken in a wreck. I literally had my new phone in hand the next day!!! Awesome service and excellent customer support!! I would highly recommend their policy to anyone! Their terms are exactly as promised. Plus they give you a self return box for your old phone.

My phone had to be replaced and I was stressed about how long it would take. Turns out I had nothing to worry about. I paid the co-pay and 24 hours later I had a replacement phone in my hand. It was quite painless and very efficient. If I ever need to use Asurion again, I will without hesitation.

Asurion has been incredible to work with. My kids have cracked or lost several iPads and iPhones and Asurion has replaced each with overnight speed. The website process is incredibly quick and easy. It really is worth the cost of insurance on each device when dealing with a company like Asurion.

I had a 24 hour turnaround in receiving a phone. The staff was very helpful to me in getting a replacement phone based on my occupation. They made it simple and fast, plus transferred all my information to the replacement phone the following day. The staff at the Minocqua location are all very friendly and helpful.

I would definitely recommend Asurion to all my family and friends. Nothing better than protection on your phone and fast and prompt service. New product arrived within 24 hours.

Good experience overall. However I still had to pay for the screen repair that didn’t solve the problem. Then I was asked to get a replacement phone. That’s fine but I still had to pay for the screen repair. Please refund that payment. All I ask is just to be whole.

Filing a claim and receiving the replacement device was quick and easy. I received the replacement device the day after I filed the claim. I was pleasantly surprised. Returning the damaged device was very easy as what was needed for shipment was included with the replacement device. The monthly fee for mobile protection is worth it.

I bought a TV (Broken 55" Sharp 4k UHD Smart TV) during Black Friday last year 11/29/17 for around $298. I was highly encouraged to get the replacement plan through Walmart which is Asurion and was told that the plan covered accidents as well as manufacturer defects, so I bought it. Flash forward to approx 3 weeks ago, my sisters dog jumps up on my entertainment center and knocks down my television which subsequently broke the screen. So I contact Asurion and am told that my warranty does not cover accidental damage. I would have never bought Asurion's product had I been informed that they did not cover accidental damage, and I could not have known unless I read the very small print in the pamphlet that comes with the plan (after purchase).

Wish it wouldn't have broke... but when my phone screen was beyond repair Asurion came thru in a big way! Great service, good price! Worth it! Received my replacement at my house within a very short period... 2-3 days later. Customer service was excellent and responsive to my needs. It was also easy to submit the claim online or over the phone.

It was great. You know I wasn’t feeling great. Glad I have a insurance. Because I couldn’t sleep at night. It was a expensive phone. I am so thankful and grateful for your service. In conclusion people should have insurance no matter how much. It will pay you off. I like the when I opened it. There was a voice it says like “hello”.

The first phone you sent was no good so I was a bit skeptical as to how it was gonna be, but you shipped a new phone right away and I had it the next day. Everything turned out fine so I am very happy with the experience. I would recommend this service to friends and family and will continue to use this service. Thank you very much.

The shipping was fast and easy. I got my phone in 2 days like it said. The phone was brand new and easy to set up. I would most definitely make another claim with this company again. Highly recommended to anyone with a broken phone. Mine was cracked front and back and they took very good care of replacing it. Highly recommended. Thank you.

The glass on my son’s phone broke. Called Asurion and filed a claim. Very easy. Man at house within 48 hours. Very professional and efficient. He replaced glass and guaranteed glass. Shortly thereafter, the phone stopped working. Apple examined the phone. Apple said moisture had seeped in under the glass. I called Asurion immediately. I expected the glass man to return. He did not. Asurion said the phone had to be sent in and replaced. The process scared me but Asurion sent packaging and tracked old phone and new phone. Definitely recommend.

Easy getting replacement for broken phone and returning it. Did everything online and didn't have to call and talked to anyone. Got the replacement phone in a couple days and was able to switch over. Received emails in a timely manner. Have had to do this in the past and it has always been a simple process with uploading the picture to receiving the new phone never a hassle.

I am so dissatisfied with this service. I made an insurance claim, ended up not needing the phone because mine began working again. Call to advise them I will be sending back the phone. The lady said it was fine and wouldn’t charge me (which I knew was a lie). I send back the original phone immediately after it was received, didn’t even open the phone. Obviously they charged me so I called to see what’s up. I’ve been calling Asurion non stop and they tell me they received it weeks ago and that my refund is in process. I call AT&T and they say they never received the phone... Long story short, every time I call Asurion and AT&T they give me different info. Now they tell me that I sent back the wrong phone... I sent the one you sent me that was NEVER Touched! Never used this service in 2 years and now they want to play these games?!! This is ridiculous!

My i-Phone was damaged to a point of no repair. The techs at You Break We Fix assessed the situation and within minutes had a claim filed with Asurion. I required a replacement and was shipped one literally within a day or two. Although the phone was previously used I was unable to tell the difference from a brand new one. GREAT JOB ASURION!!

I lost my cell phone the replacement and set-up experience was very good. I am noticing however that my battery in the replacement phone does not hold a charge for very long. Could you make a referral for me to contact the proper people to discuss? I would appreciate the referral.

My Don's phone was accidentally dropped and the screen was broken. Soon after the phone could be dialed but he could not hear the callers nor could the callers hear him. You provided a replacement phone very promptly after J called in the claim. Your company provided very good instructions with the device and return package as well. Thank you for great service.

Got the new one quickly was able to get back with a phone asap. I at this time of my life need one. Thank you for being professional. I have been doing business with this company for a long time. My new phone has been doing just fine so think I'm back on track, which makes my life easier.

All I had to do is call in & a form was sent to me by email. I filled it out and returned it & next day or so I received my new phone. It was just that SIMPLE!!! Now I have a new phone without those big cracks across the screen.

Excellent experience. Pain free & no hassle. Pleasant representative. Received replacement phone quickly & was easily activated. Even included a postage paid envelope to return the damaged device. Only difficulty I had was removing the battery from my damaged device before mailing back. Would definitely recommend Asurion insurance to others.

We had a very good experience in replacing my granddaughter's cell phone. The agent was very knowledgeable and helpful in walking us through the process of receiving another phone. I am glad we took out the insurance and did not have to buy another phone. I would recommend this and have recommended this service to friends and family.

I accidentally let my phone go through an entire wash cycle. It was completely non-functional, so I started the procedure to get the phone replaced. Within a week, I had a replacement phone in-hand and had sent my non-functional phone back. Couldn't be happier with the service and how easy it was to replace my phone.

Thank you for professional way of taking care of my mom's Internet issue. She's 81 and not as careful as she use to be... The transaction was very quick and she has her Internet back... Which made me happy... Thank you again.

Had an incident with my iPhone SE. Asurion handled my issue with professionalism and timeliness. Replacement phone works like new. Overall well pleased with the service provided by Asurion. Thank you! That’s all I have to say.

Very good customer service!!! My iPad Pro was broken and I filed and I had my device within 72 hours!!! Great!!! Very happy with the service you provide. I will keep working with your company!!! Have a nice day!!

You guys were right on time, my wife thanks you very much. She was very upset not having a phone, but your company came through with flying colors. The whole process was fast and very easy, you all make using the service very simple. Hopefully, we will not be having any problems with her new phone. Thank you.

Thrilled that I was able to replace my tablet so quickly and easily. With such a small deductible. Thanks Asurion!! The tablet came promptly and the return packaging was simple. I went from heartbreak to joy and barely had any downtime. Sadly my tablet was only 2 days old when it met its demise.

I was pleased and highly impressed with the service in replacing my phone. It was done expeditiously with professionalism and sensitivity. Keep up the good work. Thank you for being there. I loved not having to be harassed or having to find the phone information; you had all the details. The process was simple as well as the communication kept me informed.

Phone was dropped on highway and run over many times over a course of several hours. It was just pieces of glass when we saw it. Destroyed. You are demanding return of phone are charge me $300. I suggest you go get the pieces on Highway A1A in Jacksonville, FL.