Asurion Reviews

I was satisfied with the overall experience. As always, I still feel the replacement price is too high. I received my phone as expected with a prepaid return envelope. It would have been helpful to receive a confirmation email when they received my returned unit.

Very satisfied with the actual service. 5 stars. However the device, which I was assured is brand new is not. I tried switching over my AppleCare plan with the serial number and was told the device is refurbished/sold as is. Seeing as the phone was $1000 and less than 90 days old I have wasted the $270 AppleCare plan. They told me to contact you for a new device/exchange... is that possible? Please advise via e-mail or phone. Thank you!

After dropping my phone, I received a replacement in twenty four hours, very happy that I received a new phone so quickly. The handling of my claim was very efficient and I would definitely use Asurion for my future purchases.

I am happy with the service and quick turn-around. I will tell you it took a few days for you to verify the claim so it was not as quick as I had hoped. The phone was shipped quickly and I was able to send back my damaged phone and they notified me of its receipt.

Submitted a claim for a replacement iPhone 6 Plus after I shut mine in the car door. I had the replacement the next day by noon. Very easy instructions came with it to get up and going! Made the best of a stressful situation. I am lost without my phone!

I received good service, and expedited shipping on a Saturday. My phone was not in stock so you sent me an upgraded phone. I ordered a new phone and made sure to protect it. The process was simple and easy, I filed the claim on the computer. Overall I am happy with the service.

Fast service and very friendly. The representative answered all my questions and helped when the previous phone was not available. They were patient when we were looking up the different choices. I received my new phone within 24 hours. They even called to remind me to send in my old phone.

Really happy with how simple this transaction was. Getting new phone activated was very straightforward following the instructions provided. I would recommend this service to others and use it again myself. Well designed, and seamless. I returned my found phone, but did not get any notification as to whether it was received.

My daughter's phone stopped working and I notified Asurion. They answered all my questions thoroughly. A new phone was sent right away with a postage-paid envelope and instructions to send back the broken iPhone 6S. I would recommend this protection to all iPhone users.

My son dropped his iPhone and broke the screen. We put in the claim with Asurion on Friday night and the replacement phone arrived before noon on Saturday!!! We were very happy with the process and the speed of the replacement.

Filing a claim, receiving my new phone, and sending my damaged phone back was all as easy as 1, 2, 3. Thanks! Asurion made replacing my damaged phone less stressful. I hope that I do not need to use Asurion again, but if I do, I know that it will be easy.

Everything was good except the charger and ear phone replacements. They are not like the original ones that come with the Galaxy 7 Edge. And paying $200 for a replacement is kind of high when paying for insurance every month. But it is what it is.

I had the unfortunate need to replace three phones within a short period of time. I was VERY concerned at least one of the three times I had to contact Asurion it was going to be awful and it never was! The overall process was simple and every person I spoke to was extremely helpful. I never felt like I was a burden! Thank you!

Lost my phone then found it outside. I think it was run over. Thank you for the fast service. :) This has happened before and I recommend your service to friends! My new phone is working and great. Thank YOU!!! Awesome service. Thank You. Thank You!!!

It was a fast and easy process. I had phone back in no time, would recommend to anyone especially to someone who has an expensive device, it's nice to have peace of mind knowing your device is covered. With us having 4 phones on our package something is bound to happen.

After paying the fairly steep deductible to replace my iPhone 6 Plus, I received a refurbished 6 Plus in the mail. The shipping was very fast, but this was the only aspect of my experience that was positive. The refurbished phone I received began to have problems on the very first day. When the phone is on, a flickering/descending gray bar is present at the top of the screen most of the time. In addition, the touch aspect of the screen does not work most of the time, rendering the phone almost completely useless.

I have had nothing but great service. This is the second time I had to replace the phone, but time the agent was very helpful and knew exactly what to do. I had the phone overnighted to me each time and got it within 24 hours. Thank you Asurion for great service.

My experience with your company was amazing. My new replacement phone was here the next day. You made it simple to return my damaged phone and the representative who assisted me on the phone was amazing, friendly and very helpful. Of course I would tell everyone that your company is worth what I pay on a monthly basis! I will never be without you! Thank you for all you do!

I got my phone broken. As I have payed 1 year and 1 month the insurance, which had cost me $78, I have asked for replacement. My phone was bought by $49, and they ask me for the deductible $50! Where is the logic? I payed 1 year for what? To pay even more to get an used phone? She said it would be more cheaper for me to get a new one! Got it! Why then needed the insurance? To put my money in other's pocket? Very disappointed! You guys are not to be trust! Unbelievable!

I was very happy until yesterday when I tried using the "mail" feature on my phone. Haven't used that until then, but when I did, my phone mysteriously began to flicker & shut down every time I try to access mail. It is VERY ANNOYING & frustrating, to say the least. What is your policy about replacing a replacement phone which is not working properly. Would really appreciate some help around this.

The replacement phone seemed to work when it arrived. However sometimes the screen has a strange line at the top and the touchscreen is not very responsive. Sometimes it works fine. This is very frustrating. I pay monthly for insurance, enough to buy a new phone but instead I received a poor quality substitute.

Asurion is a great no hassle service. I had my phone replaced for the second time. I contacted them and within 24 hours I had a new phone delivered to my door. The service representative was very helpful. I definitely recommend this service.

Put down the date that the phone was lost and was told it was the wrong date. Like you knew when we lost it. Had to do it 3 times because of the wrong date and had to file a false report because of the date being wrong. No one would give the date that y'all wanted. Never went through this before. The whole experience sucked very badly.

I had an issue with the replacement phone sent to me but when I called they were awesome and got another phone sent out to me the next day. Awesome experience. I would highly recommend this company to anyone that asks me. Thank you for all of the help.

Asurion keeps declining my payment and locking me out of my account. I am on day three of trying to get my phone replaced. I even went and got a prepaid visa card as the customer support team recommended and that was declined as well. The customer service is horrible and now I am flagged with Telecheck as a fraudulent account. I have spent three days trying to get the situation resolved and they keep locking me out of my account. Funny how my insurance payment went through just fine. This is a horrible company.

The 1st claim was because there was something wrong with the port on my phone. Received refurbished phone and 2 days later crackling while talking to someone on the phone. Both calls were handle very quickly. Glad we had Asurion insurance on the phone.

I had no idea when I bought "insurance" through Verizon it had anything to do with Asurion. I was told my $11/month would cover my phone. Never was told about a deductible. You sent me a USED phone AND wanted my old phone back, then wanted to continue charging me $11/month for insurance I can't claim for 12 months. I canceled my insurance as soon as I got my "New to me" phone. Highway robbery at it's finest. Eat a **. Cheers.

Shortly after buying a new phone, it got damaged at work. I still don't know how! I usually don't buy insurance, but did this time. Went to Verizon, they did the claim online & within days I had a new phone. I am a very satisfied customer. Thanks.

Initially my experience was good but it took 3 phones and speaking to supervisor. Instead of reps who didn't know what they were doing to get a working phone equivalent to old one. Had to go through Verizon to even get back in touch. Now getting spam calls claiming to be Asurion!

Seems as a lot of folks drop their cell phones and make a mess of the 'Glass'. Then live with it since it is expensive to fix or replace. I decided to take out insurance on the phone. Great plan and coverage. The phone disappeared to never be seen again. Had the provider try to track it - no luck, not on. It was replaced in 3 days. Since the model I had was no longer made I got upgraded to the most recent model. Recommend this to everyone.

You did a fantastic job, especially how fast you got my new phone to me. Unfortunately, the phone has problems. It tends to lock up once a day, shut itself off, and restart on its own. Plus the picture app seems a little off. Can't take videos, when you try it just snaps a series of pictures.

I received replacement phone and got it set up for my specifications. Everything great now. Oops now I can't connect to bluetooth, looking to have get another replacement or just deal without it. Not happy with having to keep changing my phone, I lose too much info because they won't carry over when I have to redo the apps.

My phone broke and I needed a new one. The new phone was received quickly, and I was back in service rapidly. Delivery was easy to track. The new phone is an exact substitute for the one I broke. No ifs, ands or buts. Thank you Verizon and Asurion for all you did.

Took 3 tries to get a working phone. 1st two had bad batteries BUT on the 3rd, and with the help of the wonderful representative I finally had one that works just fine. Glad I had the insurance but it was a hassle.

So happy that we had the insurance and even happier that it was beyond simple to use it! Excellent customer service, excellent timing to complete the process. Would absolutely recommend getting this service even though you really hope you never have to use it.

The last three times my family had to make a claim through (Verizon) Asurion I was not at all pleased with their customer service but this time my experience was much better since I was able to fill out the claim on my phone in just 15 mins and my the new phone arrived the next business day.

Asurion reps were prompt, courteous and respectful with handling my claim. I had no issues with obtaining a replacement device in prompt and timely manner. I would recommend this organization to anyone who considers purchasing an expensive mobile phone. The service is worth the expense.

Very quick response, no hassles getting the replacement. Excellent experience. It was very easy to get the new phone on the way to our house. It arrived promptly and worked flawlessly. It looked new as well which pleased my Wife. :) Make sure you know your Apple id password before beginning to connect your phone to your provider though. You will need it.

I filed a claim and was told I would receive my new phone the next day with the mail delivery and no phone came. I waited another day, and when no phone arrived still, I called and waited on hold for about an hour before speaking to anyone. Then I had to get transferred to multiple people before they could help me. I told them my phone was still not delivered although I had received a confirmation email that It was already shipped and they told me the claim was denied and declined to tell me why. Nor did they bother to notify me that my claim had been canceled so if I had not called to complain I would never have received the phone.

The first replacement was a refurbished phone that did not work. After paying $11/month for 20 months and a $150 deductible, I was pretty upset with being sent a non-working replacement. The 2nd attempt at replacement was not much better. The 2nd service person was going to send me another refurbished phone. I eventually got a manager who sent an upgraded phone that worked perfectly. I am happy with the replacement but the situation with the first non-working replacement and the lack of commitment of the 2nd service person to fix the problem, left a bad taste in my mouth.

Thought I had lost my phone in a hospital ICU unit. Last thing I needed to deal at that time. Unfortunately, had GPS location off so couldn't use app to find it. Got online in My Verizon, placed claim that night, received new phone FedEx in 2 days. Then... a week later found my lost phone and Asurion allowed me to return the replacement phone and credited the $150 deductible back to my account. Fast, friendly, and sympathetic to my needs!!

Asurion shipped quickly and replacement worked as expected... received undamaged. Ordered replacement thru website and was very easy to order and get status updates... emails updates arrived as expected. Didn't need to talk to anyone on the phone which is nice as website made it easy to order.

I went to the Verizon store to inquire about a lender phone. They no longer have that program, but the associate looked up my Acct, and found I had insurance. He did all the work to get me hooked up to your rep. The rep was awesome, had my new phone set for delivery within 24 hours. I was pleasantly surprised that the phone showed up to my door in less than 24 hours. Yay!

I like that you replace my iPad but I didn't like the fact that it was not a new iPad. I feel that you should have a choice. Since I had to pay $140 and had insurance then I should have gotten a new iPad.

My phone was damaged by water and I got it replaced with an identical phone which works just fine. Nice experience overall. The cost was slightly better to fix the old one than buy a new one. Good service personnel.

Once I realized everything I needed to do to get the claim started, I received the new phone quickly, with helpful instructions on starting the new phone and returning the old one. When I had questions, the person on the phone was clear, knowledgeable, and patient.

I got my iPhone wet and ordered a new phone. It was here in one day. The hassle was getting the old phone ready to ship back according to all your directions... deleting Find my iPhone etc. It costs way too much for the insurance. $200 for another phone is too much. It's a re-built phone and the deductible is too high. This is the second time I did this too.

I've been a long time customer, never received an explanation on why I was told several days the phone was in the mail. Only to find out it wasn't and if I didn't call it wouldn't have been. Took I think 4 days. I pay for no downtime. Unacceptable.

Asurion has the fastest service. No problems with claims. Very happy. Wish everything was this easy. I have used this service 3 times now and have had a great experience each time. The Initial claim I expected to get the runaround but I did not. Then I expected a long delivery and was extremely surprised that it delivered the next day. Thank you for being a company that does what it says and has the best service. I thought customer service was a thing of the past.

I was overly satisfied with your services, thanks and I would recommend all my friends to go with Verizon services due to great customer service, and great service. My phone works everywhere and my new phone I'm just loving it. If I would ever have to choose phone service it will be Verizon.

My phone was damaged and the replacement service I received was amazing! It was quick, easy and very professional! Customer service staff were knowledgeable and made it their goal to provide the best service possible. I would highly recommend Asurion phone insurance!!

Phone screen would blackout during calls leaving no keyboard or way to disconnect. Called Verizon, did resets no luck. Bumped to Asurion. Cut off several times. Reset again. Went through 5-6 reps. Finally last person arranged for replacement. 4 hours later. Replacement phone speaker quit and keyboard wouldn't work when needed. Called and went through prompts. And disconnected. Finally got a good agent and replacement phone. Still cannot get voicemail set up and lost visual voicemail. Despise calling Asurion or Verizon.

Overall, Asurion is a great option for the cost. My only frustration, a minor one, is that after going online and submitting a claim, I had to wait until the next day for all the confirmations and approvals. Also, the requirement for a signature upon delivery is difficult for people who work during the day. Overall though Asurion came through. Thanks!

I don't know about everyone else but Asurion is better than great. Already have 2 experiences under my belt and within 24hrs I had my replacement phone. Great customer service and overall satisfaction and would definitely recommend them. Now just a reminder to always read and follow instructions, because then it would be on you if you do not follow their easy steps! Thank you Asurion for a wonderful experience.

Replacement of iPhone - Very professional and organized. The process was fast. The instructions for setting up my phone were easy. I received my phone the morning after I contacted them. The replacement phone appeared brand new. Returning my broken was simple. This is a valuable service.

Was very satisfied with how quick and easy it was to replace my lost phone. Use my phone for work as well as personal so I needed it quick. Customer service representative was very professional and knowledgeable. They were very understanding and patience with me. Will continue to keep all my equipment insured with Asurion.

This isn't the first time I've had to get a replacement phone with Asurion in the past few years. As previously, the refurbished/new to me phone works well. It arrived quickly, and the setup was easy and relatively quick. While getting a new phone is never the most enjoyable experience, I was pleased with my experience with Asurion yet again. My only complaint is that the price for a replacement phone should not be so high, when I am already paying for insurance every month for just such an occasion. It costs as much as a new phone under contract with my provider/my new phone upgrade that I get every so often, but it's technically not a new phone. Just a thought.

Great timing on replacement for lost cell phone. Only wish copay was less. If I'm correct had new phone the next day. Had to go to Verizon to activate it as forgot that SIM card inserts in side slot. Phone worked great until now. Won't charge now, so will have to get another phone.

My phone was stolen so I called Asurion to get my warranty replacement, however, the rep listen to my story & took care of me with great concern that I get my replacement quickly. I got my phone the next day. Superb service! Thank you.

It was fast and easy! I had no problems with getting the replacement within a day or two. The representative I spoke to was very friendly and helpful. I didn't have any problems going online checking my claim. I would use online in the future if I need.

Service was fast and easy to do. Only con is that the deduction was really expensive. It cost 175 for a broken screen on a phone I only had for a month. I'm not sure why the deduction cost more than the initial fee for the phone, but you live and you learn.

I was happy with the service personnel but my first replacement phone was rebuilt and fail again within two weeks. The customer service after this event was stellar and I was sent a new phone that is working. Overall I thought sending a rebuilt phone the first time was disappointing as it had a deep scratch in the display that someone tried to buff out. When it failed I was not surprised.

Since receiving my replacement phone I get numerous spam calls through the day and emails. I never had this problem prior to giving you people my information. I did not sign up for anything or give my information to any new places except you.

My phone got wet IN my raincoat pocket while out taking care of livestock!! We filed a claim and had the new phone by the next day!! We had some trouble setting up the new phone but customer service was very helpful walking me thru each step!!!

My experience with Asurion was good. But the device shuts off on its own and won't restart most of the time. Even when I get it into safe mode (which it won't do most of the time), it won't restart. The power switch does not seem to work most of the time. I took it to the Verizon store, who told me to report this to you. They tested it and concluded it is a lemon. My brother Ralph ** has the master account.

I had a cellphone on my plan that was water damaged. I called AT&T to report and use the insurance I pay for. I was transferred to Asurion. The rep was very unintelligible in speaking over the phone when explaining the process. When I asked her to repeat because I couldn't understand, she basically hung up on me - transferred me back to AT&T. Otherwise, very easy to click the link and process the claim. I had to call back to get a claim number. When I finally got through, they were quick and dismissive - wouldn't hardly let me a word in, like the representatives have something better to do and I'm wasting their time.

Cell phone screen was shattered. Phone was not able to be fixed. Used the insurance claim form online, easy to use claim, fast service. Received new phone next day. Would recommend to all cell phone users. Very happy and satisfied with the phone and the service that we received.

Service is always the same, quick, fairly easy, and consistent. Would like to see deductible lower. Spending upwards of $15/month for insurance then paying another $150 to get a replacement is pretty pricey for a refurbished phone. 4 of 5 is the best I give until the price comes down.

Very pleased with my experience with Asurion. It is very easy to file a claim with them and they are fast to respond to your needs. They understand that your phone is an essential tool in your everyday life and do their best to ensure that your phone is replaced as soon as possible.

Filed a claim online regarding a headset I purchased with an Asurion protection plan and it was great process. Filed claim online and the process was smooth with a check issued within 48hrs. I've used them before years ago with a lost cell phone and it was an easy process as well. Great to know that good customer service still continues to exist!

The service person that helped me was very informative and professional. She helped make this experience a lot easier than what I thought it would be and I would recommend your company to my friends and relatives. I am very pleased with your company's response and help. Thank you.

My niece's phone was stolen in school. The principal of the school called me at work and explained what happened. My niece was in tears. I tried finding her phone by whatever means I could have. I immediately inactivated her phone with Verizon. Then when I got home I submitted a claim with Asurion. The process was so easy and quick. I love the quick service. My niece had her new phone just a day or two later. Wonderful company!

My phone was cracked months ago but was still able to be used. However, one day it randomly stopped working and I was no longer able to use it. I sent in my request and had a new phone very quickly. I am very happy to have this option when phone troubles occur!

The process of getting my phone was pretty simple, paid my deductible and got my phone a couple days after. The only problem I have is with the phone I received, it's not working the same as my old broken one. Will probably have someone at the store check it out.

You guys sent me the wrong phone 2 times in a row. If it weren't for me double-checking with the lady that helped me on the phone for the 3rd phone, I would've been sent the wrong phone again. Each time I called for replacement, I double-checked they were sending the correct phone. They would say, "Yes we are sending the correct phone" and yet I would receive a phone completely different.

Phone arrived quick which is good. Upon receiving I had a few slight glitches maybe because it's refurbished and not a new phone. My phone is still manageable but I see in the future it's going to cause problems which I dread. Other than those things it's ok.

Once I called ASURION and explained the problem I had with my cell, they acted so fast I was really impressed. NEXT DAY I was receiving a box at the door of my house. Today our cells are very important in our lives.

One of my phones was stolen and they replaced it with little effort on my part. They made the process hassle free. After I submitted a claim they sent out the phone the next day and it was the same color and model. Once activated it was seamless transition.

I have filed a few claims using Asurion now and it has been consistently quick and easy every time. I know what I will pay and what I will receive as well as when I will receive it. Convenient email notifications each step of the process. Glad to know I have this service.

My phone screen was knocked out of my hand and got cracked and I had to have the phone replaced. I contacted Asurion to file a claim; it was quick and my payment was inexpensive. I would definitely recommend to others!

I am very happy with how fast I received my replacement phone, but am skeptical and dissatisfied about the cost of replacing it. I really believe it could be cheaper since I am already paying seven dollars and something per month for insurance. I had my old phone for over a year.

I filed my claim in April for a broken screen. At first I was told my phone was on backorder due to it being a Google Pixel XL. But after a couple days received shipping confirmation. When it arrived it was the wrong model. It was not the XL. Customer service told me to keep and use the model I was sent until the correct model was available...still waiting.

First took long and filling all the paperwork twice! We got a refurbished iPhone, with a charger and earphones not original I don't think is fair after having a monthly payment for the insurance a high deductible. I wish to get a new device with original accessories.

Pleased with the customer service and quick delivery. We also liked how easy it was to follow the instructions and send our broken phone back to Asurion. We will be happy to recommend Asurion to friends and family. We appreciate the service. Thank you.

You guys are the biggest disappointment in my opinion. Every time I had to use you guys I always got a used phone that already has some kind of a problem. I don't understand this warranty thing. Basically what we pay for is for a phone to get by quickly but in reality they are obviously used phones and again they always have some kind of an issue. Since you know that we cannot send them back to you because we need the phone all the time you take good advantage of the situation. I am sure most people feel this way. Can't wait until I can afford a new phone and not something that has been refurbished.

Very understanding customer service representative. She explained that if the phone were to be found, that it would be useless and an alert would be sent if an attempt to reactivate be made. Quick response, I received my replacement phone the next day.

My girlfriend took her brand new phone out of the case and dropped it on a wet parking lot. A $150 deductible to replace a $756 phone was such a relief!! I am so pleased with this company. I work for Verizon and recommend this insurance to every customer. I love Asurion. :)

We lost our phone, and contacted Asurion online. The process was easy to do. Couldn't have had a better experience. The online form was very easy to access. The info provided was explicit and easily transferred.

The service was horrendous and the replacement iPhone 6 is horrible. I will never recommend this service to anyone. I feel like I have gotten screwed over and I feel bad for everyone else who also has. The phone crashes constantly and GPS does not work. It took forever to get the replacement and I had to file a claim twice. I was threatened with a fee for delaying my return of the old device but I had trouble deactivating the find my phone service. I think I have done it correctly however I am afraid I am going to get screwed over again with a fee. Please fix yourselves.

I accidentally dropped my new Samsung Galaxy S8+ and broke the case three days after getting the phone. I filed a claim with Asurion and within a few days I received a new phone. I am very pleased with their service.

Device received in a timely manner and is of exact specification as the device that was lost or stolen. However it seems the device still contains the original battery from prior to reconditioning due to its relatively short lifespan as compared to the device that was replaced.

My daughter's phone was broken. It was replaced within 48 hours of placing the claim. I placed the claim online and chatted live during the process. My chat session answered all my questions and completing the form was relatively easy. Returning the broken phone was a snap! I definitely recommend using Asurion.

Lost iPhone 6. Received very prompt few questions for claim. Glad I had the coverage. Never found phone!!!! Phone just like I had and new. Shipment gave next day after claim... Would recommend to any person with expensive phone. You have to have insurance to protect you for losses. Daughter had excellent experience with this company!!!

We had to get a replacement phone just before my son went on a overseas trip. The touch screen never worked and it got worse during his trip. I called about it just before he left and there was "nothing you could do". It cost 200.00 and I do not mind a refurbished phone but this was a bad phone!

Carefree service friendly and helpful. I'm sure glad to have this service because you never know when something will happen with your phone. I feel they understand just how important our phones are. I'm also very pleased at how fast things happen. I had my phone the next day and didn't skip a beat so thank you for what you do and keep up the great work.

I thought having insurance would replace the phone, but not with such a large deductible! For the monthly charge for insurance, I don't believe it is worth having the insurance through Verizon. But my wife is paying for the phones and insurance on my sons, if it was me I would cancel it. Take a chance on breaking it, you have to pay a third of the phone anyway! $200.00.

The process of getting my phone was very smooth. I was happy with how quickly I got a new device. I have not been satisfied with the device itself. It is slower than my lost phone and glitches up sometimes.

After submitting a water damage claim on my sons iPhone 5, we had the replacement within 24 hours! The phone we received was like new. I am pleased beyond words! Thank you! If this ever happens again... hoping not... I know we will be in good hands!

Asurion made our claim easy. My son damaged his phone while on vacation. I called to make a claim - was guided through the proper steps and the next day, a replacement phone was delivered to our house. It was a painless process. Very happy.

I bought a Galaxy S8+, it fell out of my shirt pocket and shattered the screen, since it was a new model the replacement was on back order, but I still received a new phone within 3 days, which to me was excellent service.

Phone was defective. I had it was replaced. Service was fast and great. Representative was great and helpful. I don't agree with the high price of the deductible due to the phone being so new but I needed the phone so it had to be paid. I have had the service for approximately 8 yrs and always had insurance and only had 2 claims so maybe that is why I feel it is a high deductible.

Excellent customer service and next day delivery. My phone was no longer available so I was upgraded to a better phone at no additional cost. Thank you for all your help and being there when we needed you. I recommend having insurance on a cellphone due to the expense of a new one.

Replacement Verizon MiFi device came next day as promised & you accepted a slight delay in return of broken device. Impressive service from an insurance company. Thank you indeed. I would recommend you to family and friends.

Sent me a refurbished phone that is defective and messing up already after only having it for a few weeks. While I'm using it, the screen randomly freezes up and then the phone shuts off. Also, the phone came with a small crack in the screen and dirt in the microphone speaker and in the charger port. Highly dissatisfied.

I have to admit the process was fast, the representative was kind, understanding and thorough. I am glad that I have Asurion on my account because the service provided was awesome. Definitely would recommend to a friend. The processing was fast and not to mention the delivery was on point.

I recently lost my phone in NYC with no hopes of ever getting it back. Asurion made sure I had a phone within a day. The claim process was easy and quick with a simple phone call and customer support was great. I received email updates along the way and had my package on time.

I was pleased with the reply I got and was able to activate my 3 year warranty. Appreciate it! I had trouble finding the serial number, but you answered me quickly. My speaker works very good with my laptop. My only issue is it pops off the top of my laptop occasionally and if I try to leave it on my table, I have to have my laptop pretty close due to the shortness of the wire. Other than that, I'm pleased with it!

You guys sent me a different phone than why I had before because you didn't have my old phone anymore. I received the new one. It didn't have the backing of the phone or the adapter for headphones. I emailed you guys and never received a email back.

This is the second time I have had to use Asurion for an insurance claim and the experience was exceptional. I had issues with my claim this last time and I had to contact customer service for help. They were pleasant, answered all of my questions and even finished filling out my claim for me. I would highly recommend this company to anyone who has an insurance claim.

Was not satisfied with the 1st phone sent. Started having issue the 1st day and we had to pay a activation fee on top of our insurance deductible. 2nd phone sent we are satisfied with. My son is in the military & I need to stay connected. Thanks.

I was happy with the fast delivery of the replacement phone. However, I noticed days later that the screen of the phone is not in adp the way and keeps lifting up. I didn't use the phone as soon as I got it so it was too late to call and replace the replacement.

When my phone was stolen on a Saturday night, initially called Verizon to report the theft who then directed me to Asurion's web page to fill out to complete the report. I received my phone the following Tuesday! This was very fast considering the phone was initially out of stock but then received an email saying it was on its way!! Very fast service and very easy! I did have a deductible to pay but that wasn't an issue.

Paid the 150 deductible, as agreed in the contract and received a replacement phone within a little over 24 hours since I filed my claim late Sunday night. There was no way overnight was going to get the phone from one side of the country to the next in one day. But it did show up early Tuesday morning as expected.

Lost phone and this was replaced with nice instructions to get me going again. This is a nicely thought out, easy, process that was reliable and kept me informed until I received my new phone. I will get this insurance again.

My wife broke her phone when she dropped it on the concrete. She had a brand new phone in less than 48 hours! Very fast service. The process was a very simple, and it was not very time-consuming. I received a confirmation email almost immediately, and a shipping email not long after. Very happy with the service.

Unbelievably easy process. My phone died Sunday afternoon in an incident at the fitness center, and Tuesday night replacement was up and running. No hassles. Period. Thank you very much. Well worth the $8 a month. Hardest part was figuring out on my Verizon bill if l still had been paying for insurance.

My son was in a car accident and lost his phone. Due to the insurance on his iPhone he was able to get a replacement with A few days. No problems activating the phone and a fraction of the cost of buying a new phone. Phone securely delivered to him. Worth the insurance.

I received my replacement phone the next day. It even came with a charger and SIM card. The only complaint I have is that they don't have the black version of my model phone anymore (Galaxy S6) but the white one isn't that bad after all.

You did a wonderful job with helping me. I am just trying to come up with the last 200 dollars. The people were very polite and understanding. They answered all the questions that had concerning my issues and they went above and beyond to help me when I messed up in submitting the information. Thank you very much.

My household has had two different phones replaced by Asurion. Each time they sent us used defective phones that died with 1-3 days. They were covered under the 12 month warranty, however, my husband received another used phone that does not work properly. My phone was replaced after they placed 2 24 hour holds on my account in one week, leaving me without a phone. I demanded a new phone and got one. Always ask for a new phone!!

Not satisfied at all with this replacement phone, Touch ID barely works on this phone and screen brightness is a lot dimmer than my previous new phone. I will be purchasing a new phone so I don't have to deal with this refurbished replacement as soon as possible.

Asurion does an excellent job when it comes to insuring your phone. They respond immediately, although most of the communication is thru e-mail they are all about helping the customer get their phone in a timely manner. I could not be more satisfied.

I purchased insurance through Sprint when I added my son to my account. Knowing how rough teens can be on electronics I decided to have both phones covered. First of all I was never informed that there would be a deductible, since I hadn't had coverage like this in quite some time. Unfortunately my phone was the one that broke so I asked to have it either fixed or replaced. They replaced it for $100. Ok. Then I receive the phone, in a plastic bag that says refurbished. Wasn't expecting that, but OK. I then had trouble transferring the info, Sprint was not helpful in this matter whatsoever. So after being a little ticked off I cancelled the insurance. Then about 1-2 weeks into having this phone I am having trouble making calls. Called Asurion and they told me to bring it to Sprint to have it fixed.

It took almost 2 weeks and countless trying to get my phone replaced. There was such confusion on your side as to where to send my replacement phone. Not a good start with you! I'm almost sorry that I have the Insurance on the phone but I guess I have to pay for the aggravation too.

Very detailed emails for what to do. Almost too detailed with what to do and how. But I could not believe how quickly the new phone got here! Wish I had confirmation when you received my old phone and that all was good.

150.00 deductible; 9.00 a month x 2 = somebody's "problem phone". Verizon should not call it insurance because you people don't replace the phone with a new phone. First used phone heated up; second used phone had no space left; I'm now on the third replacement phone. Sooo, not happy with your "insurance" program.

My phone stopped charging, and had a new replacement at my door within 12 hours. Excellent customer service, I am glad that I purchased the insurance coverage. I would recommend this service to anyone with a smartphone. Customer service representative was very nice and helpful.

We promptly received a replacement phone very quickly and it was the exact same type that was broken. Everything was done quickly and with great cooperation. We are very pleased with the service and the new phone. We would definitely recommend this service to another person and friends.

One of our employees dropped his phone and when I called in for the claim everyone was polite and handled the situation promptly. The phone was shipped to the office and arrived in a very timely manner. I also appreciate the follow up by your company.

My iPhone 7 was only two months old when the device started 'acting up' (although Verizon indicated it was damaged, I believe it was a faulty device). As I use my phone for work purposes, along with personal usage, it was important that I not be without it for a long period. Asurion had a new device to me within 24 hours. It was very easy to set it up and begin using. Providing a prepaid envelope to return the damaged device was wonderful also. Thank you.

So my phone was run over and it definitely took longer than a couple days to be replaced. It was on backorder and I wasn't provided with any other options. I received no discount or anything for waiting. I am not happy I pay every month to be told I can't get a new one when I need it. I don't see much of the benefit of paying for insurance when they can't actually replace my phone. Will never recommend Asurion insuring to anyone.

Thank you for an easy website to follow and file a claim. Thank you for a speedy delivery. The phone was received on expected date of delivery. I am happy with the services provided. Yes I would recommend Asurion to friends and family. Look forward to continue using Asurion in the future.

You did great getting my new phone to me in 24hrs. Also the directions were VERY helpful and easy to follow. Thank you for your service. I pray God bless you and if you don't know Jesus, He loves you so much.

This was not the first time nor will it be the last time to Asurion assistance. In every instance it's been great service. The process was painless, the arrival of the phone was timely and the return process of the old phone is painless and easy.

Great experience, they've really improved. Everything was smooth and polished and the process was very easy to follow. It's gotten much better over the years and kudos to Asurion. No fuss, new phone was delivered on Monday after a Saturday report. Put the old one in the envelope and drop it in the mail, and that was it.

Service was good but phone I got is not as good. I recently was in a no service area and I lost time and date and would not save pictures. It also reboots whenever it wants to and comes back on with no sound sometimes. Not happy with the quality of the replacement phone at all.

I carelessly let my phone slip out of my back pocket and into the loo on a Saturday evening. I filed a claim the next morning on Sunday and received my replacement phone by 4:00 Monday. Incredible service!

I appreciate the ease of filing the claim on my iPhone. It made an already stressful situation so much more pleasant. They lady that helped me was kind, courteous and very knowledgeable. The only problem I have is that the $125 case that was on the phone was not covered. Thank you.

I still have not received my reimbursement. I feel like your product was a waste of money and an inconvenience. I trusted the salesman who informed me your product was essentially indestructible. After cracking my screen in two places a mere four days after application, I began the process to submit a claim. I paid $60 for your product, was told I would only be reimbursed $100 and the price to fix my screen that I had to pay out of pocket for was $150. That's a cost of $110 out of pocket (once I receive the reimbursement) for trusting your product. I would like an update on the status of my $100 reimbursement. Thanks.

Terrible experience. Very poor communication. They are a 3rd party service through Verizon and canceled my claim 3 times due to not showing the correct phone model even though Verizon verified it. Every canceled claim required starting the entire process over again.

The replacement phone is just bad, I have to turn it off and then plug my charger in to the phone and then turn it on to just charge it and then sometimes my speaker don't work when I'm trying to listen to music out loud. Sometimes the phone freezes when I'm on a call.

Automated system does not allow any cancellations. Called Asurion 10 minutes after claim had gone through, and was told they could not cancel the process, but that we would not be charged. Got charged $199.00 anyway. They included a cell phone envelope to return an unopened iPad box. Hello? Returned item via UPS. Today, I received a final notice (without having received any prior one) saying that the item has not been returned and that we may get charged $300.00. Go ahead Asurion, and we'll take the necessary legal action in response to your stupidity. I can also cancel all Asurion contracts that we have through Verizon. Will also notify Verizon about this poor experience.

My phone was recently damaged and I needed to either have it fixed or replaced. Luckily, because I had Asurion, I was able to receive a replacement phone for the cost of my deductible. It would have been a lot more expensive if I had to get it fixed. Asurion saved me well over $100.

Dissatisfied with service and phone. My phone came with defect that need to be corrected. I called but they will not replace it or fix the defect. So now I am stuck with a phone that can only be use with the speaker on.

Asurion's representatives were responsive and amazing when I called customer service. They handled my claim quickly and efficiently. The phone was replaced immediately and arrived within 24 hours. Having a teenager, this insurance is invaluable! I would highly recommend this insurance.

I thought the speed with which phone replacement was accomplished was great. The new phone is refurbished, I think, but in perfect condition and works without any problems. The only problem I had was in making sure the old, very damaged phone was reset properly before being sent back.

I got a lesser quality phone than what I had to return. I feel that I should have received the same phone that I returned to you. I also feel that paying over a hundred dollars when I had the insurance is way too much. I'm glad to have a cell phone without having to purchase a new one, however, I will reconsider purchasing insurance. It doesn't seem worth it. Also, when you received the phone that was a newer and better version iPhone, you should have contacted me to make it right.

After realizing I was paying $60/mo. for insurance and in order to replace the phone I had to pay $200 I have cut out the insurance on all phones. I would have to lose a phone almost every month and possibly every week. The first refurbished phone we eventually had to send back and who knows how long this second one will last. You would think if you had to pay $200 in addition to the $10/mo. for the insurance that you would at least get a brand new phone. Don't buy the insurance. It is not worth it. Total rip-off.

Service was good. I received the replacement phone asap and very helpful on every aspect. The people I talked to were knowledgeable and helpful and when I ran into a bump in the road, someone was there to help me and get me pointed in the right direction.

The customer service part of everything was great and I'm not sure who to contact so that's why I'm filling this out. I am very dissatisfied with the phone I received in exchange for mine. The battery can barely last a whole day and it freezes all the time or even exits out of my apps. The earphone and charging ports are very dirty too and I'd like to exchange this for a different phone because I feel like it has irreversible software issues.

I called for a replacement and got the phone the very next day. The instruction on the setup was easy to understand and I got the help I needed from customer service. I am really please with the service they provided. I will continue to use your service on all my devices.

Thank you for the quick delivery of my phone (Galaxy Note 4). It was very appreciated. With my job, I am on call 24/7 and it is very important that I have a phone. It is much appreciated to have a company that does what it promises you.

Sent to wrong address. Then the 1st replacement was faulty. 2nd replacement phone have hearing issues. I am paying for lousy services. The staff are pleasant enough. Looking to do business with another company. Very disappointed from a long time customer.

I was very pleased with the ease of activity when the screen of my tablet was cracked. Thanks Asurion for your prompt service speed for the fulfillment of this claim. I would be delighted to refer your services if the need arises.

My iPhone was malfunctioning, I called Asurion, and they replaced it within a couple of days. They did not have the same phone, so they sent me an upgrade, and I am very pleased. I highly recommend them for insurance of your device.

Your products are wonderful. My kids and I enjoy them. Customer Service has been wonderful to me when I called, and needed help. I think you guys are awesome, I'm loving??? my new Samsung Galaxy 8 plus and my kids, and boyfriend loving my new Gear VR ☺.

We had a great experience. I was a little disappointed when the screen on the iPhone couldn't be fixed, but we had a new one shipped within a day and had it up and running. It was easy to send the old one back.

iPhone 7 had cracked screen. The replacement iPhone 7 seems to have issues. Alerts hardly work. Don't know why. Sometimes won't let me send texts. I have turned on and off and reset alerts. I LOST A LOT of my pictures and videos. Fingerprint does not work. I'm at a loss.

When I received my replacement in the mail it was shipped without the back to the phone. Luckily I had my old back cover because I had a mod on the lost phone and the mod wasn't covered. My father lost his droid the same day and received the full phone along with a new charger but at least I got my phone back.

Very fast, courteous service. I ordered my husband a new phone & the very next day it was delivered to my front door. We didn't encounter one single problem throughout the whole process. It was a relief to have my husband's phone issues taken care of so quickly by staff that was so knowledgeable & nice!

My experience was exceptional, the operator thoroughly explained instructions. I also received a follow-up text to remind me of the importance of disconnecting the old phone from the Find My Phone application. The Asurion Representative made this process easy.

Daughter's lost phone. Thank you, my daughter was so happy when she got her phone the next day. All her messages and pictures and applications were on the phone when I turned it back on and did the set up with adding Wi-Fi as well. One again thank you, because she felt lost without it.

The phone is fine electronically. It runs efficiently and I have had no problems with it, but on the exterior sides the paint is chipped and chips very easily. It seems as if it was just layered with an overcoat of the same colored paint or something.

When I got the first phone it wouldn't keep a charge so I made another claim and got a second phone and it keeps a charge but the screen is starting to detach from the phone in places but I'm just going to keep it until I can upgrade it.

Was very happy with the service that was done to repair the phone and get me right back in service and I know my wife was very happy to get her phone back and working even though our child broke the phone. Customer service was great dealing with the claim.

My son's iPhone 7 plus, charger and earplugs were all stolen. When I finished the claim online I indicated all items were needed. I was shipped a used phone with a used charger that wasn't even an iPhone 7 charger. I didn't receive earbuds either. When I called I was told there was nothing she could do. For the monthly insurance fee and deductible I feel I should have received all new Items. I was very disappointed.

My daughter's lost phone was replaced in a timely manner. The device was in great working order and looked brand new. She was so happy to get her new phone. The deductible was also reasonable. Having coverage with you is a necessity with teenagers.

Asurion replaced my phone with my insurance last October. The phone has since then only been giving me trouble. I've kept it in a LifeProof case the entire time yet somehow all of the volume options including Alarm, ring, video, music, making calls have stopped working. No troubleshooting has fixed the phone. My phone is useless except for texting and some social media, or making phone calls in the car where I can use my car bluetooth. I am already very unhappy with phone replacement they have given me, but since I have asked them to replace my phone with the warranty. I was supposed to receive my phone last Wednesday, but they put a 24 hour hold on my account for no apparent reason said the sales associate I talked to on the phone.

Extremely courteous and helpful customer service. Phone was damaged and called Asurion. Customer service was very helpful. I received my phone the next day. I would definitely recommend purchasing insurance when buying a phone. Accidents do happen even though you can be careful with a phone. Well worth the monthly fee.

The representative was fantastic and I received my new device so quickly! Happiness ended there. My replacement phone had a line down right side of the screen from top to bottom, almost like it was dipped in something. It randomly drops the viewing brightness to 0% when you're using it even with a full charge. And the cord has to be wrapped around the phone just right for it to charge. Like the plug needs to be at a certain angle to connect and charge correctly. Very unhappy with the replacement but I don't have another $150 to drop on another "like new" replacement. :(

You did great. We have always had great service from you. You replaced our broken phone overnight with no hassle. Your directions for returning the damaged phone were clear and concise. Your method of setting up the new phone and returning the broken one were simple. We have always had good service from you. We love you.

I had no problem with getting my new replacement tablet and I would use Asurion again if I had to. They were nice and walked me through the process of getting my new replacement tablet. They also told me when it would be here and it was here the day they said.

The replacement process was pretty easy. I am not usually a believer in insurance policies for phones but it worked in this case for us. I am not sure I would keep policies for all devices but it might make sense for certain individuals on the policy.

Lost Note 3. Replacement sent was a Note 5 since they don't make more Note 3. When ask about being able to add more memory agent said that you were able to. When received replacement there was nowhere to add the SD card and it does not have the multiple view as the Note 3. Battery life is minimal. Charged 100%. Once disconnected goes down to 97% immediately.

It took three times for you to get us a phone that actually would work for my son. He had a horrible time with them. We pay a lot of money for this service and I am not thrilled with how long it took to get it right! I paid a lot for a phone that was a piece of poo.

The phone I received has a defective phone charging port. What a joke! I have a semi-working phone that won't charge unless I hold it. Terrible Terrible Terrible. I pay for insurance and what I get in return is a refurbished piece of junk. What am I suppose to do now? The inconvenience of not having a phone, getting a replacement, transferring apps and info and I get a phone that has issues. Makes me so angry.

I was glad that I had the insurance on my tablet so when it got a cracked screen, I called and they sent one the same day. The replacement was actually a little better quality and that was definitely a plus because the tablet I had wasn't being manufactured anymore. What a great deal!

This was my first experience. Was a little panicky about how to handle it. Called directly to Verizon to stop service. Then visited store. They told me to go online and fill out insurance form with Asurion. I Did, you acted, and I got my replacement phone waaay quicker than I thought I would. So far everything has gone very smoothly. Thank You.

I was very satisfied with the ease and simplicity of completing my claim. My phone arrived the very next day and the instructions to return my broken phone were simple and easy. My new phone was perfect and I have absolutely no complaints at all.

I am impressed with the speed and ease of phone replacement with Asurion. Thank you. My grandson’s phone was first stolen, then broken, then dropped. Each time Asurion came through the next day. I will definitely continue to keep Asurion protection on our phones.

The replacement phone that was sent we started having issues with it after about 2 days. The screen is lifting and it freezes up to name a few. Not at all the quality of a product that I expected for the price even for a refurbished product.

I am extremely pleased with your service. The first replacement had a problem with a rapidly draining battery. The replacement for the replacement was sent out in a timely fashion, at no extra charge, and has worked like a charm since. Thank you!

I was very happy with how quickly my replacement device was delivered, but I was very dissatisfied with the replacement phone. It had issues with the home button not working from day 1, and the screen was glitchy. The home button completely stopped working after exactly 3 weeks. Asurion did send me another phone at no cost, and I am very satisfied with the new replacement device. The process of having to set everything up twice was not ideal.

I paid a lot for insurance and I understand that you no longer had my HTC one, BUT to replace it with a phone I can no longer use my new car charger and home charger for is NOT right!!! Also, cannot use the protective case. Not happy at all!!!

Can you imagine losing your phone (a lifeline for most of us) and receiving a replacement the next day after a few minutes online? Yes you can, it's exactly how it works, simple. You would expect some sort of back and forth, an almost expected runaround, not with Asurion. If everything else in life were so easy.

I lost my phone and they had another shipped by the next day before the end of the day. Very happy with service provided!! Very glad that we had the insurance on the phone. Would definitely recommend especially if you are in a contract!

The phone I received has major issues with the battery. I'll have a fully charged battery for about a 45 min until it goes down to 50%. I'll be work so I'm not allowed to use my phone but when I go on breaks it's halfway dead. I don't have apps running so it's not in use when I'm not in. Also when there's 20% it will just cut off completely and keep restarting itself. I feel it's more of a battery issue than the phone.

You help me with my replacement phone and you also help me with the problems I was having with the phone. One of the things that would have made the experience better is if you would have notified me once you received my return. I still don't know if you have received it. Could you please let me know? Thanks.

My phone stopped detecting a signal, so I had to replace it. The replacement stopped working within the week (while I was trying to get all my data to cross over). Asurion replaced both phones within 24 hours! That was the best part. Having to get two phones in a 10 day period was not. Not having all data cross over, not good. Having all my prior calendar appointments be hours off, not (After 2.5 hours Verizon and I fixed this by changing the time zone on those appointments). Still don't have all my data (lost memos, appointments in calendar and contacts). This transition between phones sucks and needs to get better... stop advancing what the phones can do: focus on streamlining the process of data transfer.

The phone was my daughter's and she is in college in Idaho, while we live in Oregon. I obviously couldn't help me out much in this situation. So I was pleasantly surprised with the way her situation was handled. We received quick, efficient results. I am so happy that we chose to buy the insurance. As a mother, peace of mind can mean everything, and this is what Asurion was for me.

Placed a call and was treated very well. Worked with the phone tech for a phone that was a step up from the one I had. Put in an order and got the replacement phone very quickly. It came with all the usual accessories, and a case. Very Satisfied!

Everything went smoothly and quickly. Customer service was very helpful. I felt like they really cared about my broken iPhone problem and were ready to help me in any way they could. I received the new phone within 2 days of filing the claim.

Ups lost package. Lost money because I didn't have my phone. No one knew anything. Waste of 200 and my time. What a joke. My whole work schedule was behind 4 days with upset customers and I am still trying to recover financially and emotionally. To say the least it was a horrible expensive. Waste of time and money.

The online site walked me through my V20 replacement steps after I was disconnected with my phone associate. The website was still very informative and I received email updates on when my phone would be made available. The phone came very quickly after I confirmed and made payment. The packaging was very well done and the information that came with the packaging was sparse but very concise on what to do and how to return my damaged phone. I appreciate the return envelope with paid postage. This made it very easy and simple to drop off my old phone for return.

I appreciate getting the new phone in a timely manner. It is very evident that the phone is not new. Parts of the touch screen do not work consistently. It is mostly the lower portion above the home button. It makes it very difficult to text or type.

Everything was simple, fast and efficient... Asurion has made the process easy for its customers. The return envelope was convenient and streamlined to make the return process virtually "fool proof". The best part is that I never received a notification that Asurion was waiting for the device to be returned, the process made everything smooth and effortlessly. I hope that I don't have to do this again in the near future, however, if I do, I will not dread the process.

I filed a claim for my Samsung Note 5 a few weeks ago. My only complaint is that after identifying myself and updating my address and account information, my phone was still delivered to my old address and was in my daughter's name. Aggravating!

Service was prompt and professional. Got my new phone would even though it was on back order. Everyone I dealt with was great. I recommend this to anyone with a phone because replacement would have been easy more expensive. Thank you for great service.

The entire process was quick and easy. The customer service rep. was very professional, she explained everything to me completely. I received my new phone right away so I was not without a phone for long. What was suppose to be a stressful situation turned out to be a good experience. Would definitely recommend to friends and family.

The claim was easy to place and the new phone arrive the next day with specific instructions on what to do. It came with a return box and label to send the damaged phone back. The process was very easy and the longest part of the process was filling out the claim form. Only because I had to look up info about my phone model, etc. This saved me lots of money by using the insurance. Excellent service.