Asurion Reviews

Prompt service in a trying situation at the loss of my phone. Appreciate your help and grateful for the help received. It was great to get a phone that was nearly like the other one. It made it a lot easier than having to learn a new one. Plus, I got my directory back. Fantastic.

I first went to my local Verizon store to file a claim as I have done before. The gentleman first told me the phone was covered then he said it wasn’t. I left and filed the claim directly with Asurion. I highly recommend Asurion but after this incident I am changing carriers.

They were absolutely amazing and helpful in every way! Everything that I needed was taken care of quickly and easily. Phone conversations were consistently polite and friendly. I could not ask for better help! I was able to call at any hour of the day and the phone that I was trying to get replaced was sent to me quickly and without any hassle.

Not sure which device this is for but we've replaced 3. Two of the experiences were fine. My husband's phone we had to fax in paperwork, which was a pain. Also my phone was replaced with another type of phone and didn't come with any type of manual, so that didn't seem right either. Other than those things everything was fine.

It was easy to put my Claim in online and I got my screen fixed right away at my home. They were able to fix the screen but there were still problems with the phone. I called the rep. and told her about the phone was not working correctly after they had fixed the screen and I received a new phone the next day.

Very helpful in getting phone replaced. Quick shipment!! Very friendly customer service. Explained process to understanding. Polite rep. Who responded to my concerns. Only issue is cost to replace phone is a big pricey. Explains how to ship back phone that was not working. Helped. Me with turning off located phone feature.

My daughter had dropped her phone in a water puddle. Called late and was helped right away. She asked a few questions, didn't take too long. She was helpful and very polite. There wasn't a issue with the claim, the only problem I had was they had trouble running my card, it had to be manually ran. She had to put everything on paper, that took time. But still would recommend you.

My son's phone had issues where he couldn’t make or receive phone calls. An agent tried to troubleshoot the problem and it couldn’t be repaired over the phone. A new phone arrived in 2 days and all is well. It’s all set up and ready to go. Great service indeed!

My situation was handled very well in a timely manner. Everyone I dealt with was super helpful. I was very thankful that I had Asurion coverage for my phone. I appreciate the customer service reps being patient and never once making me feel like an inconvenience. Thank you very much!

When I brought my son's phone to Verizon, they were very helpful to call Asurion right there in the store. Everything went very smooth and efficiently in receiving my son's replacement phone. It only took 1 day from the time I called to receive it. The phone came the next day, and was in perfect condition. I would recommend Asurion very highly. Thank you very much. It is definitely worth the cost of the insurance.

As a part of Asurion's partnership with Verizon they've routinely advertised, "If it cracks, you're covered with Total Mobile Protection. As fast as same day cracked screen repair in select locations. We'll come to you or you can come to us. Mail in option available." Apparently, this doesn't apply to iPhone X devices. With a cracked screen, Verizon's insurance provider, Asurion, quickly dismisses claims for iPhone X users, stating they do not have parts available for what should be a $29 repair, instead advocating a total replacement at a cost of $199. Buyer beware - apparently 'Total Mobile Protection' doesn't actually mean... Total.

It was fast and easy. I was surprised that I did not have to jump hoops. The operator spoke English! The new phone was automatically insured. The new phone was new and had no issues setting it up. I am glad that I use this insurance on my all kids phones. The operator was pleasant and understood it was not my fault and I was just the parent who was glad that I had this insurance.

Fast, reliable service, the only thing that I'd recommend is lowering the deductible for the replacement phone, other than that, I have nothing negative to say. Thank you Asurion for getting my replacement phone to me as fast as you did! I would definitely recommend you to anyone needing this service.

When we first called my husband had a hard time and did not get satisfaction. But we called the next night and everything went smoothly and we had no problems. Not sure what happened the first night but we got our new phone in a short amount of time and it was exactly like the old one.

My phone fell and cracked just over the camera. I could no longer take pictures and I hated the crack in my screen. I filed a claim through Asurion and just as promised I received my replacement phone the next day. There were no problems reconnecting and my new phone is working well. I have nothing but praise for Asurion. I questioned whether to put insurance on the phone, but I certainly am glad that I did!

I got a little frustrated that I ended up having to talk to so many technicians online, but once it was resolved it was so easy to get and send phone back. Overall, I was satisfied with the service that I was provided. Thank you for taking care of me and sending a new phone promptly.

Customer Service representative was knowledge, and very good at explaining how to complete process over the phone. New phone came in a box that was self-explanatory, I liked everything was labeled. Starting the process could have been slightly easier, application was difficult to navigate on a phone. Overall good experience.

Asurion warranty that I purchased through Walmart keeps giving me the runaround in not paying my claim. It has been over 30 days. I waited for them to find someone to repair the item and they couldn't find anyone and are stalling in paying out my claim. DO NOT buy their warranties. It is a rip off company located in Nashville.

It was a very easy process and provided a quick replacement of the damaged phone! The phone arrived a few days after the claim with great directions and the opportunity to discuss the setup the new phone live with a representative. Asurion delivered great service and got us back to a working phone in no time.

Our technician worked very hard to solve the problem and get my phone connected. She was very courteous and knowledgeable. She answered all questions quickly and tried several different things to connect the phone as we had a couple of issues arise. She remained patient as she tried several times to connect email and transfer all the data from the previous device.

Replacement was very fast, not a hassle to fill out the website forms, and just very proactive in helping me get back up and running. Nice replacement phone was sent, and we appreciated that. We did make one call to Asurion to ask some questions, and they were very quick to respond and tell us what to do. Overall really excellent program and service.

I (and my family members) have all had a great experience with our claims and recommend Asurion all the time. I miss my flip phone but I am getting use to my smartphone. I have found it hard to find a case for my LG so next time I will know to pick the Samsung which seems to have more support out in the world. Been waiting a week for my LG case to arrive, fingers crossed nothing happens to my phone before it comes!

I was so very happy that I had insurance when I lost my phone due to an accident and extra thankful for an insurance company that was able to replace my phone very quickly and a very smooth and easy process from A to Z. I was quick to recommend this company to other people who were surprised at the time it took me to get my phone back at such a reasonable deductible.

My son's phone was lost on the beach out of the country. We contacted Asurion and completed the online claim. Once the information was verified and upon paying the deductible, my new phone was sent within 24 hours. It all went very smoothly. I was very satisfied with the transaction.

This company goes out of its way to having a very quick response time. Everything was done perfectly. Thank you. I would recommend Asurion to any and everybody that needs cell phone repairs and or service. It was nice to not have any downtime with my phone. I have used Asurion a couple times and they have always been over the top freaky fast.

I got my phone and one day it was really easy and the guy on the phone was really nice to me. I just need you guys to send me a return package so I can send you back my phone. Thank you. Also getting my phone back quick really help me.

Cracked iPad, though the exact model wasn't available, they accommodated with a great model then worked with my wife helping her set it up without issue. Online setup wasn't working initially so we had to call a couple of times when we had the time. Not the services fault.

Good customer service. Helped solved my problems with my device. Handle shipping excellent. Got my device within two days. The new device is working like it should. No problems so far. Made the waiting time easy. Didn't have to wait to get feedback or help. Wasn't on hold very long.

My phone fell off the counter and shattered the screen. After getting them to understand the problem and that the phone was still under warranty things went very good. I was very glad to find out that the phone was still under warranty per CS. Thank you for all your help resolving the problem.

Upon going to Verizon store and the associate helped complete the claim which went very smooth. Within days, I received my new phone and then went back to Verizon and associate got it up and going. We will continue the insurance. I have received a call pertaining to sending the old phone back, I really would like to collect my contacts and pictures that's on the old phone, but Verizon says that can't be accomplished. Can you help? Thank you.

After accidentally dropping my iPhone 7+ on a tile floor (which, sadly, happens somewhat often due to my house having tile floors and my being clumsy), instead of finding no resulting damage, my phone’s glass was shattered and the metal frame was broken/twisted. To my surprise, after paying my deductible and completing the Asurion paperwork, I received an identical phone within 24 hours. Because they had advised me to do a backup of my phone, they were able to talk me through the successful restoration of my data on my new phone. I was and remain, grateful.

2 words Simply Satisfied!!!

Amazing job! I really appreciate all your help with getting the device to me so quickly. The representative was so nice and polite. I cannot thank you again for all your help. The device works perfectly and I haven’t had any issues with the service connecting and all the problems I was having before are gone.

I am so glad that I was carrying your insurance. I called you the day that my cell phone was stolen. Your representative walked me through the process of filing a claim. I received a new phone the following afternoon!! I have told my family and friends about your company. Thank you, thank you!!

Reported my phone lost to Verizon and my replacement phone arrived the next day! Worked with Verizon agent on the phone to go over activation and set up which was very easy and quick. Not having to go to the Verizon store and have the employee help with the setup was very helpful.

Customer service and delivery was excellent. Only issue is reconditioned phone does not perform as well as old phone, drops calls in my house and is slow to change functions. Am deciding if it's worth effort to call and ask for another phone and go through setup again?

FILING A CLAIM has been the most painful experience of my life. I'm now on day 4 and latest response: "We are reviewing your documents. We will contact you via email or automated message within 3 hours regarding next steps." Next Step, now what??? I am beginning to believe this is all a possible scam. Is there really a phone replacement available??? Or have I been paying monthly for 4 devices for nothing?

I was not happy at first. I do not think I should have to go through 3 phones, before finally with the 4th phone, get one that works. However, The customer service reps were helpful and polite. I received my package without incident. I was not overcharged. I was treated respectfully.

I’ve had coverage on my phones since 2014, and they are claiming there was no activity in my smashed phone after I tried to file a claim. Obviously there was no activity as it was broken. I’ve never dealt with ruder more unprofessional people in my life. So now I have to argue with my wireless carrier to get them to get my claim approved. Let’s see $13 for 48 months is $624 I’ve paid to be told no?!? You’re joking. It’s easier to take a chance and forego it and suck it up and pay what you have to. How freaking crazy!

I want to thank you for such extreme customer service. I had my replacement phone in less than 48 hours from the time I made my claim. As it turned out, the Samsung S7 had been discontinued and Asurion replaced it with an S8, for which I was also grateful. The only thing I would like to have seen different would have been a user manual, as the S8 came with only a phone and a charger.

Very quick responding as to handling my claim, no issues, no problems. Soon after me filing my claim and submitting the documents they needed, they responded right back and I had my replacement phone within a day. Can't thank them enough. In this day and age It's really nice to know that a company like Asurion is there. Thank you again.

Thank you for processing the claim and shipping the phone so quickly! Will always have the insurance on our phone in the event of a problem! Would highly recommend this to anyone. Especially if you have kids. Have had to use this insurance a few times and don't know what I would have done without it!

The customer service department was extremely helpful warranting my recent purchase of my LifeProof case. I have purchased 3 cases prior to this one. When testing this one, it failed. I contacted the customer service department immediately and had no problem explaining the issue with the product I just purchased. I want to thank Asurion customer service department for the prompt and professional service I received. Thanks.

Service very poor and very expensive. No problem with any one person just the process. And the program itself. Lost phone was sent back to me 20 days later and Asurion would not take back phone and give me back my $150. Service very poor and very expensive.

Yes, I would recommend to a friend that Asurion’s insurance is a necessary thing to have. Replacement of my stolen phone was immediate, within 24 hrs of my request. I was provided a tracking number and told approximately when the new replacement phone would arrive. What I was told to expect actually was correct. Again, I was very pleased.

The forms were easy to fill out and I got my new phone in about 2 days. I was very impressed with the quickness of the time between submitting the form, you guys receiving it and then shipping it out to me. I didn't have to worry about missing my text or phone calls because of this and I appreciate it. Thank you.

The representatives were very help with all my questions. Also they were very prompt at sending the new phone to me. Received it the next day!! Very happy with Asurion and their staff!! Will definitely keep this insurance on our phones! Thank you so much for all your help!

This was 2nd time we needed to use this service and both times the customer service was great! The Asurion phone rep was friendly and helpful, especially after receiving new phone and assisting with set up. She was very patient and stuck with us until the new phone was working right and it took awhile. Thanks for speedy delivery and resolution.

Replacing the phone when the screen wouldn’t work was so easy. They were so kind and helpful. Once the phone couldn’t be fixed they were more than happy to send us a new one. We got it the next day and included an envelope to return the old one. So very worth the money we pay for the insurance. Thank you.

Asurion were very helpful during the entire process and walked me through it step by step. I initially had trouble with the website, but one phone call cleared up all difficulties. My replacement phone arrived the next day and again they helped me set up the phone. We continue to carry Asurion on all our phones.

I didn’t have a lot of problems trying to get a hold of you guys, and the service was prompt and very helpful. I really appreciate that you send a new phone right away. Thank you. I didn’t have the app on my phone, but still as soon as I called I was able to get the help that I need it.

Customer Service rep was very helpful and thorough. He made it as simple as possible for me - even walked me through some of the steps for setting things up and removing the old phone. Made me not feel so overwhelmed and confused. Was on the phone with me for a long time.

I bought a liquid screensaver for my phone with insurance on it and was told if I went to an Asurion place to get it replaced it wouldn't cost me anything to have it replaced or I could go to Verizon and pay $42.00 and Asurion would reimburse me the money it took to fix. (The screen cracked and only got 19.95 for fixing it.) I will not tell anyone to ever get a liquid screen. Even with insurance. It is a rip-off.

I began my phone call defensive and ready to argue. I never had the chance. It was a pleasant experience. I am thrilled with the customer service I received. I am grateful that I was able to replace my phone in a few days. Tech support followed up with a phone call and all was well. Thank you.

One of our smart phones stopping working so I called Asurion to see if it could be repaired or replaced. For a small fee they sent us another phone of the same make and model by the very next day. The transaction was hassle free and quick. Customer Service was great! I would highly recommend Asurion.

Easy and quick! They had me up and running less than 24 hours after my first contact. Excellent service. I wouldn't give a thirteen year old an iPhone without the protection provided by Asurion. Gives me great peace of mind.

Five stars! Sashua is wonderful! She's competent, fast, friendly... I was so happy to have her help us a second time. The entire process is easy, from scheduling the request to getting a reminder call that the technician is on the way. Thank you! We have been very happy with the service provided by Asurion.

This incident was handled excellently. Many thanks. The initial phone contact was prompt, clear and professional. It was a pleasant surprise to talk to a real person. From the processing of the case to the resolution, my expectations were exceeded.

Asurion Customer Service has been very helpful both separate times we have used them. The new phone arrived less than 24 hours after we called, and we got it set up that night. My husband and I both need our phones for work so it's really important that they are working well. We will always keep Insurance on our phones through Asurion!

Wonderful experience... Used the online tool to submit a claim. Found the website easy to use and was able to track my claim throughout the entire process. Even had an email “reminding” me to perform a task I thought I had done. Appreciate the help.

While I am completely happy with how easy and quickly I was able to receive a replacement phone, it was not within a 24 hour period. I had to wait over the weekend and then some before I was able to receive my phone. It set back my out of town trip a few days because I had to stay put to receive my phone. That, coupled with having to pay around $150 for a replacement phone that I've already insured was a little shocking.

Received my new phone in the time frame I was given. The only complaint I have was about FedEx as they delivered my package to the neighbors house causing me to seek and find my package. I have had a cell phone for many years and have had to use Asurion in the past and am always happy with the service I receive. I will always have my phones insured by Asurion.

They were very helpful, when I reported my phone was lost in a different state than I live in. I received my new phone within a couple days. Actual talked to a live person and not some recording. Had to fill out some paperwork but that was pretty simple. All I can say is, Thank Goodness for having insurance. This company is awesome and very helpful.

Very smooth experience. Everyone we spoke to was very nice, helpful and very clear instructions were given as to how to send the phone back. The instructions that came in the new phone box were also very clear as to how to turn off the track my phone feature and how to clear the broken phone. All around very good experience.

I was very surprised at how quick my new replacement phone came and in perfect condition. This is my second time using the insurance and this time went more smooth than the last time. They were very helpful on the phone and made the process simple. It's good to know that they have your back and are there to help in a stressful time like this. When you don't have a phone for two weeks because no one can figure out what is wrong with it, I know I was upset and hopefully didn't take it out on anyone over the phone. They helped, so I must not have.

Everything with the customer service was great. However the phone freezes and I had to go to Verizon to have another sim card that worked better, but nobody can hear me when I call or when they call. I'm not sure if it is the phone or a Verizon problem. I haven't had a chance to go back.

My granddaughter dropped her phone and was unable to use it. I contacted Asurion, explained my situation, and the phone was replaced within 24 hours. It arrived on my doorstep the next day. She was able to transfer all her data and I mailed the phone back within 48 hours. YEAH! Excellent work!

Asurion was quick and easy with no hassles. Mailing envelope and returning phone was super easy and simplistic. There was no problems with the new sim card or in transferring my backed up data. I would use Asurion again and recommend them to friends and family. Thank you Asurion and keep up the good work.

Great quick service. Everything went very smoothly with no problems. I originally thought there would be an issue because the local Verizon just handed me a number to call and said they don't do the claims onsite. But I made the call and everything went great. Thanks for the good service. I will recommend you to my friends.

Customer service was excellent. They stayed on the phone with me and walked me through every step. I was very pleased with the professional service that was offered. Being without your phone is a very tense situation, I called at 8pm and had a replacement phone the next day. Thank you.

The first replacement phone I received from Asurion was a blacklisted phone. It took me 3 hours, during 2 separate phone calls to find this out from Verizon’s fraud department. It would have been nice for an Asurion staff member to find this out for me, especially since this was Asurion’s fault for sending me a blacklisted phone. By attempting to register my phone number with this phone, my phone number became suspended which took another 2 hours to clear up when the 2nd replacement phone came in the mail (after printing, signing, scanning an affidavit). I asked Asurion if they could refund my deductible in exchange for the 5 hours I spent trying to resolve the issues Asurion caused, but they denied my request. This was a very bad experience.

Good service with lost phone replacement. Once paperwork was completed, everything went smoothly. Phone received next day air. Accessories lost were not replaced. This included a screen protector and a hard case. But... at least we got a phone. This was not a new phone, it was a reconditioned phone. I was a little peeved about that because we had only had this phone a month when it was lost. Seems like there should be a time element to replace a new phone with a new phone.

Easy to get replacement. Phone was sent out immediately. Was up on going the next day. Would recommend using especially if you're prone to break phones or have kids. Was easy to send back prepaid envelop and in the mailbox and done. Overall rate as a 5 star because of ease and convenience.

Glass badly cracked both front and back. Front had a black hole about the size of a pencil and was a irritating problem, Asurion replaced it with "Refurbished" which usually is a phone that has been returned during a trial period. These are new phones. Very happy. Continuing my Asurion service.

My phone got broken on a Sunday afternoon. I called and started a claim that day and received my new phone on Tuesday. The representative I talked to was very helpful and the entire process went so smoothly from the delivery of my new phone to the return of my broken phone. I was so thankful to have this coverage.

Quick and easy process. Had the new phone the following day. No issues at all. Customer service rep on the phone was very friendly and helpful. Mailed damaged phone back the following day and loved that I got a notification when the damaged phone was received back within the timeframe given.

Quick and easy return process, had a new phone in less than 48 hours! Thank you!!! The reason for Asurion was because my phone was accidentally left on top of my vehicle and eventually ran over. Thankfully I had insurance! The quick turnaround from this insurance claim was greatly appreciated and I am beyond thankful to have had this insurance because otherwise I would have had to pay a lot more than 200.00.

My cell phone replacement was seamless. Following necessary proof of identity, the process was FAST and ACCURATE. The trauma of losing a cell phone to water damage is bad enough! Restoration of each and every program is difficult. For the phone replacement, I recommend Asurion to get the job done the right way.

My experience with Asurion was great! I have never been one to buy that added extra insurance for my phones. I purchased my iPhone over two years ago and decided to go with a protection plan this time just because I know how expensive the iPhones are. It was less than $7 a month. Well after two years I accidentally put my phone in the washer with sheets. My phone was on my bed. My phone was a no good anymore. I contacted a Asurion through the Internet, filled out a claim form and within 48 hours I had my new (refurbished) phone. It was like new. I paid a very small deductible, under $100. Everything went smooth. I was so grateful. The process was amazingly simple. I will get the protection again when I get another new phone. Thank you Asurion for saving me! Great service.

I have 3 granddaughters, each one has a tablet. I have had to send back a tablet 3 times due to breakage and have never had any issues. The unit has always been replace easily and efficiently without any hassle. Customer service has been fantastic and we receive our new unit within a day. I cannot tell you how thrilled we ate to have Asurion as our insurance carrier. Love it.

It was a very difficult situation it took three phones to get it done, but in the end it was handled and everyone had tried hard all along the way. It was just one of those weird complicated situations. The last lady was the one that was the most amount of help.

My son had problem with his phone not charging. Though I didn't feel I should pay such a high deductible of $149.00 Asurion did replace phone quickly and my son was very pleased. I have had to use insurance in the past and have always been pleased with the customer service from Asurion.

Very helpful, did not like being on hold but other than that very pleased with Asurion. Being on hold, just do not call when you have a 15 minute break. Personal was very helpful and answered all my questions. The device was delivered but wasn’t working correctly so they got right to work to fix problem

Went smoothly, professional, helpful set up in the Verizon store. Glad I had purchased insurance. Never had to use it before and hadn't anticipated the need to use it so was relieved to have taken that precaution. Will continue insuring my phone and recommend it to others as I share my experience. Thank you for the smooth experience.

My handbag was stolen with my new Samsung Note, reported losing my phone immediately and the next day I received an email that a new replacement was on its way! It only took 2 days! This was the first time I had purchased insurance and it was worth it. Thank you for expediting my phone and quickly responding Asurion.

Very polite follow-up call to me reminding me to return the broken phone that Asurion replaced. The caller explained how to obtain a new postage free return mailer if we had lost the one that came with the replacement phone. Very satisfied with the replacement service and the follow-up. Am likely to add Asurion coverage for the other phones on my account as a result of this good customer service.

Well breaking a phone is everyone's worst nightmare, especially when you have an amazing new NOTE 8. You guys did an amazing job however my diet for next week was not the best, had to eat ramen noodles for two weeks, so I learned my lesson, Do not drop the phone again, but life goes on. Thank you guys for good service, it was supper fasts.

Everything went well with my claim. My merchandise arrived when promised. I was not able to download my contacts at the Verizon store but they directed me to the Apple store where everything was completed. This is the second time I had to use you because of my phone failure but I realize anything made by man will fail at some point, therefore, I have to deal with it and you came through both times. Thank you so much.

Great response time had my device replaced very quickly... highly satisfied customer!!!! My phone had stopped working and my device was replaced under extended warranty. This was great because my phone was not very old at all so I was pleased that it got replaced at no cost to me since there was no physical damage to my device.

Asurion made my insurance claim so easy! I was able to take care of my whole transaction within 10 minutes. Instructions to activate my replacement phone and send back my damaged phone were clear and concise! Very happy with my experience and would definitely recommend this company to a friend or loved one!

Great Service and Best of all I received my new phone the next day!!!! Was so easy to get my Brand New replacement phone. Did the whole process online. I would recommend Asurion. New phone was easy to turn on and set up. Had no problems at all. They even include an envelope to return damaged phone.

It was so easy to schedule to repair job, and now my son's iPhone is as good as new. The repair facility locations were plentiful and were also readily available for scheduling the repair work. Locations were very convenient, being available near both work and home address. Thank you so much for such a great experience!

I was told that my claim had been accepted and I should be receiving a UPS return label; however, they failed to send a box for me to return my vacuum in. Since I've had my Dyson for 2 years you could guess that my original box was long gone. When I contacted Asurion to let them know that I had no way to package it up and send it back they replied, "We do not offer boxes for returns". SERIOUSLY? So it's going to cost me money to send a defective product, for which I've purchased insurance for? STAY AWAY from this company, do not purchase the insurance when offered to you at Wal-Mart.

One of the greatest mobile insurance companies fast efficient service. Insurance agent was understanding, knowledgeable, patient, accurate with claim forms. I was so happy to receive my new mobile device within 24 hrs. It was delivered so fast that nobody realized that I could be reached, no that amazing as much as we all rely on our phone. Keep up the good work. Thank you.

I needed my Sprint phone that is insured with Asurion replaced, I paid the $225 deductible, and I request the phone be activated on arrival. Received the phone on Monday. First problem - the phone wasn't activated. 2nd - I attempt to activate and error message stated phone is already activated on another account. I had to call Sprint, they confirmed that Asurion sent me a device that is activated to another person's account. 12 hours later and multiple tries to speak with an actual person I finally get through to a customer service rep that says because they have to ship another device, I have to now do the following; Wait for an email to be sent to me with directions to fax a copy of photo ID, Fill out a affidavit and send that back, wait at least 3 hours for a licensed adjuster to review the information and complete the claim.

My iPhone 6S suddenly went into Headphone mode and after trying some of the possible fixes to no avail I brought it to Apple where they announced it was not able to be fixed and I would need a new phone. It is a hardware issue. I went to Sprint and we realized I had insurance after they agreed I would need a new phone. They suggested I call, make a claim and pay the deductible which is a hefty @250 charge. I contacted them and they insisted I take the phone to the Sprint repair shop in the city and pay for parking to be told the same thing that Apple had already told me.

After 18 attempts online and 8 by phone Asurion denied my claim for no apparent reason that Cricket Mobile or we could determine. They took payment with clearly no intent to cover my device. Clearly this is a case of fraud. I have 2 other items that are currently "covered" by their lack of insurance. I will be demanding refunds in all cases. They apparently commit slander and fraud as a regular business practice. Corporate greed in all its glory.

Thank you. All in all it was a easy process to complete. I am not sure why the cost is so expensive and I only get a refurbished used phone, not a new one. I insured a new never used phone and I think that is what I should get if I have to pay money in addition to the policy I purchased when I bought the phone.

Fast and accurate. Just a little mix up on model number when I called but all got resolved fast after contacting Verizon to verify make model and series. All in all fast service. Friendly service. I got all my stuff and ready to go in no time. Even the set up after I received my stuff was easy and fast.

They were super easy and sent me a new phone within 24 to the address that I was staying at in Nashville. I was able to get the phone, go to the Verizon store to have it set up and was able to use the phone that next day. I would recommend this to anyone.

My phone had been stolen and I called Asurion at 9:45pm. I had my replacement phone at 11:30 am the next day. I was told it would be there by 7pm so it arrived way ahead of schedule. I was happily surprised. Thank you for being so prompt. I would recommend Asurion. Have a great day.

It was pretty easy once I got your email address. When your phone is stolen you are not prepared to have all the information you needed readily available. I had to seek help with understanding your requirements for details on this phone. The online chat option was helpful though I would have appreciated a live person.

When I signed in this program at first time, actually I am not sure this program is worth. But now, I'm very happy about my decision. Everything was done well. It was very impressive and easy and efficient as well. If some of my friends considerate to sign in this program... I will definitely recommend to sign in and I will tell them... "Hey... don't hesitate. It's worth... I can guarantee."

I always have the insurance and hope I never need it. I did need it. The service was fast and easy, next day replacement. Everything was just as promised. It has to be the best service I have ever received for a replacement Phone. Next day, downloaded everything from the cloud. Back in business. Quick and Easy... 123.

Everyone was very helpful with my claim and talked me through every step. It only took a few minutes of my time and allowed me to move on fairly stress-free. My replacement device showed up before I was off work the next day. I have always had good experiences with this company.

I was very pleased with the professionalism from the call to report the issue through the delivery. This was the first phone purchase that I bought insurance on but I am glad I did. Great friendly service.

One time it was my Samsung Edge smashed by a car, the other one time a Pixel2 stolen. Asurion asked no questions and sent a new phone in less than 2 days. Customer service was excellent, very supportive and courteous. The claim form is very intuitive and easy to fill. The deductible is not that cheap, but overall I think it is acceptable. Great company.

Great and speedy service! Everything was just as explained. The entire process was fast and easy. I like the you send a postage paid envelope for mailing in the broken device. It couldn’t have been easier. Thank you for great customer service. I am glad I purchased the insurance. Thanks again!

Very helpful. Got new phone overnight. What is very easy to set up the satisfied with service, appreciate the quick response of getting a new phone. Instructions in the new phone were very simple. Thanks for your help.

I love my new replacement phone and paid extra to keep my old phone since not all my audio recordings transferred or uploaded. Turning the new phone on and adding my apps was easy. I have used the insurance before for both my son and myself in the past and love the fast delivery because let's face it, we can't go too long without a cell phone nowadays.

Always good service but this time I had to do the work and submit the claim myself. That being said, assistance was available. Again overall very satisfied. I have used the insurance in the past without issue that’s why I still have it. I use the local Verizon store on Main Street in Freehold and they are very accommodating and professional. Thank you.

I was skeptical when we began the process but was pleasantly pleased with the outcome. The claims form was acknowledged very soon by email. The claims approval was much faster than expected. The replacement phone was delivered quickly. Very pleased with the service. Thankful for the quick and efficient service by Asurion.

We had a very quick response and accurate order for my new replacement phone. We are very pleased with the service from Asurion and will continue to use this warranty service for our mobile phones from our phone carrier. The new phone came quickly and the old phone was easy to return.

I was very happy with the speed it took to get a new phone back. It did not take long for the delivery and have it back in service. I gave my information about the phone and had the new phone the next day. The only problem is I have to put all of my contacts in again.

I got my new phone quickly with instructions on setup but there was no manual with the new phone. I was happy with the phone upgrade. The information from my old phone transferred well. I would recommend this to a friend. Automated phone service was easy and helpful. Thank you.

I am very appreciative over the replacement of my IPAD. With such a quick response time I didn't miss a beat. I also received help deleting and restoring the old IPad with factory settings, so my information would not be compromised and with restoring and downloading my applications after I got the new IPad. Your representatives were professional and courteous. Thank you.

Excellent customer service! I received my replacement phone in no time after I filed my claim. They helped walk me through transferring everything on my old phone to my new phone using Smart Switch. It was so easy! I would definitely recommend having insurance on all your devices in case something happens.

We had a lot of trouble with my daughter's GIZMO tablet and were very unhappy with trying to get it repaired at our local store over several months. Once we were finally given over to the insurance company I had no problems. Everything was handled in one call. Shipped the new tablet fast and they were very easy to work with getting the problem solved.

Tech was super helpful and very knowledgeable. Professional in every way. Tech was early. Called to let me know. Tech used static dissipating pad and cleaned up after he was done. Tech also showed me some cool things that I had not used before on my phone. Overall great experience.

Very good and prompt service. No hassles. Loved the service. Have dealt with you twice and never had trouble. Would recommend to anyone that has electronic items. I will also keep mine insured. Has paid for itself. When you have kids or grandchildren you need insurance on them. Thank you for good service.

I don't think that I am any rougher on my phone than any other customer but this was the second time Asurion was able to replace my Samsung Galaxy. I am very happy with the phone and I am not one to change models or upgrade anytime something new comes along. Having Asurion is a worthwhile investment. For what I marginally pay each month and to have had to replace my phone twice was money well spent.

Though my phone was not I initially in stock, once it was I got it the next day and everything was ready to go. I would be completely phone less if it was not for Asurion. I would recommend anyone with at&t or Verizon to carry their insurance as it will be there for them when they need it.

Fabulous experience with this insurance. It was Quick, easy, very responsive and wonderful customer service. I would recommend this to anyone purchasing a cell phone. When you spend so much money on a device it is important that you get protection to co er your investment. This is exactly what happened. Thank you.

Submitting a claim was stress free. My daughter's phone was lost or stolen and we were able to report and file the claim with no hassles. The website was user friendly and easy to understand. Delivery was quick, next day and I was able to change the delivery address (different from account address) without any problems. Thank you.

Very satisfied with Asurion customer service. However, it took 3 tries to get a replacement phone that works properly. I think they may just need to QC their refurbished equipment a little better. 1st phone worked 1 day and then randomly rebooted. 2nd phone had a camera that was useless past 18". They ended up sending a brand new phone, but I never had any issues with the process.

Fantastic service! I had a little difficulty finding out how to enter a claim but once the claim was entered the service was flawless and a very fast response. This service is a must have with teenage boys!

The process for my replacement was drama free & fast, there weren’t many steps I had to follow. All I had to do was send out my device through FedEx & a new one arrived 2 days later. This replacement plan is awesome, I’d recommend it for anyone with a device.

Great experience with getting the phone returned. Had a hard time with the turning off find my iPhone because the old one didn’t work at all and we couldn’t access iCloud but we finally able to get it deleted off of the device. I would say it would be nice to receive an email that the old phone was reviewed and everything is good and final.

My screen was badly damaged from an accidental fall in the grocery store late one evening... I filled out the necessary information on Asurion site and had a new phone by 7p the next night... It was amazing AND painless!! If you don't use this service, I highly recommend it if you don't have it... It saved us from having to buy a whole new phone.

Customer service reps were very nice and helpful. I received my new phone in very fast time! The only disappointing thing was the first phone I received wasn't working properly and I had to start the whole process again. Then backing up and setting my preferences on its settings, notifications etc.

Was very pleased with my latest experience. We had a problem initially with the first phone replacement, however it was taken care of promptly and courteously. Problems happen, it's how companies service and fix those problems that will leave a positive or negative impression. My experience with you folks turned out very positive.

Asurion was very helpful with assisting me with my damaged phone. The customer service representative explained the procedure to me and what I needed to once I received the returned mailing package. We followed up to confirm they received the device by a tracking number and the device was delivered.

My replacement phone is awesome. The people at the customer center were very helpful, and I was able to reconnect all my apps and they answered all my questions no matter how silly they sounded to me. However, the case you sent me was too small.

Coverage was as the policy states. Quick and user friendly service. Over the last 10 years and several phones, I have used my policies 4 times. Each transaction better than the last. I have not been disappointed with this coverage or the process for replacement. For those not tech savvy, Asurion sets an appointment to reset new device. Otherwise for those who are tech savvy, great directions are provided to get your new device going. Will continue my policy as long as I have cell phones!

Prompt service. However, unfortunate that I had driven 30 miles to the carrier just to be told to go online for service. Wasting 60 miles in gasoline for something that could have been taken care of at the store.

The staff was very friendly. I'm very grateful to Asurion for being timely and explained the process of what needed to be done. They provided a tracking number wherein I was able to keep up with when the product was going to be shipped. They gave me the date of arrival and it was very precise. No problem with the phone when it arrived, it was in good shape. Package was good, too. I appreciate all that was done by Asurion.

I will say one thing, I was blown away by how fast I received my phone. You all are amazing and I couldn’t have been more satisfied! Thank you for your time and effort! This was my first time being a customer. I will make sure I tell everyone I know. Thanks again!

They were fast as lightning getting me my new phone, the person I dealt with for the claim was very nice and explained everything that I needed to do. I would highly recommend getting insurance on your phone so these little accidents don’t keep you down. My phone arrived in tip-top shape and was better than I expected from an insurance refurbished phone.

The Website and instructions could have been clearer. But voice agents were helpful at sorting my issues out and staying with it. The new phone had to be turned on in the Verizon system. No instructions on that or it was overlooked.

The claim process was quick and easy. The directions were clear and the navigation was user-friendly. When I ran into a bump the representative I talked to was genuine, kind, and patient. While I hope I don’t have to file another claim anytime soon, the process was a breeze!

I almost didn’t get the insurance but I’m glad I did. My son broke his phone just days after getting it. The process was very simple and the phone was there on Monday (he broke it on a Saturday)! Just get the insurance and you’ll also get a peace of mind!

The first phone quit working so we sign it in. They got another one back in a couple days, two days later without fishing on a river bank and I fell on Big Rock and it shattered so we call them and they sent out another one 2 Days Later. Great job, the staff was good.

Great customer service. She was very helpful in the process of getting the phone replaced. We just got the new replacement phone a week prior due to the old phone dying and then the new one stopped working. The rep was very quick to get a claim started to get another new one out to us. Thanks.

I have never used Asurion before so I was hesitant. My experience was great. You really caretake your customers. Thank you, so much. It was so easy getting my phone replaced. I hope to never need it again but I'm glad I can count on Asurion if I need to.

Everything was great from the beginning to end. I did it all online and never had any hassles, we received his phone in a timely manner, and when returned old device, got an email letting us know they received it. Everything was perfect.

Everything was done perfect and I was very satisfied. They shipped it same day, and I was surprised and I received it the next day. Sent back the damaged device, and they even did a follow-up, and they told me they received the package so it was great service and the price was right, it’s a iPad Pro 12.9 inches.

Everyone I dealt with was great. The online process was easy & I am not a tech guy. My phone came quick & I was using it as soon as it came. Glad I have Asurion insurance. I highly recommend Asurion to everyone. I did call a few different times. All staff were helpful & professional. Thanks.

I pay for ASURION insurance on 5 cell phones. The one and only time I need to use their insurance to replace a cracked screen on a single phone, they tell me they don't have the "equipment" available in my area to replace the screen and that my only option is to spend $199.00 for a full phone replacement!! I live in Orlando, there's over 3 million people in the eastern Central Florida area here and they are telling me that they don't have anyone set up to replace a cell phone screen? What kind of insurance is this, anyway?

I have been paying for Asurion insurance for over a year. I shattered my phone 6 months ago and immediately tried to begin the repair process. They seemed to only have 2 repair locations in Manhattan, so I made an appointment. I left work to drop my phone off at the (very inconvenient) location and was asked to return 2 hours later. I then left work early to pick it up and was informed that the location didn't have the correct part. I'm not sure why they didn't contact me at all to tell me this, but I then made an appointment for a repair tech to meet me and repair the phone. No one ever showed up.

You did a good job with my claim. I feel very unfortunate and somewhat ashamed at losing my phone. Your performance really was outstanding and so helpful--my loss occurred while I was on a trip far away from home. Thank you so much!