Asurion Reviews

Everyone I spoke with was very attentive but Warren. I spoke with him twice and each time he seemed a little off, maybe I was just the phone call he got after dealing with someone that wasn't very nice. Other than that, you guys were great and I appreciate your business.

I returned my first Asurion replacement iPhone 6S because the speaker stopped working. Now my second Asurion replacement phone will not retain a charge longer than three hours. I was planning to call to ask for another phone. Please let me know how I should proceed.

Very good customer service. Awesome experience. Very easy, the associate very knowledgeable. Everything I needed for the return was provided to me. I will be recommending to friends and family. Customer service of this magnitude will keep me here.

For my Galaxy S7 edge... fast service. My screen was shattered and I got it replaced within the next day, but after a few weeks the backing came apart. I called and right away was able to schedule a replacement phone to be mailed to me at no cost. The customer service personnel seem to be very understanding. Would definitely recommend to others.

Broke my phone, stupid me, without proper protection on it. I went to my carrier and submitted a claim on my Asurion insurance. Within 2 days I had a new phone in my hands, with no hassle, no questions, no problem! They also provided a return envelope for my broken one, with postage paid. First time I've ever needed the insurance that I've always carried, and I'm grateful it was this company!

I was satisfied with Asurion's claims process. The online process was relatively simple and I received my replacement device within 2 days, even though the new phone still has a slight defect. I would recommend Asurion to my family and friends.

Very thankful it was replaced so quickly. Thank you for your prompt response. I was totally stressed out about it being taken. Your clear guidelines and return directions if found or returned to me was clear and easy to understand. I am glad we covered our devices with your service.

The whole process of replacing my phone was very simple. The replacement phone arrived right away and returning the old phone was easy with the return envelope that was provided. I am very pleased with the simplicity and speed of getting the replacement phone.

Fast replacement was greatly appreciated. A lot of paperwork for verification, but worth the hassle. Proof of who I am should be covered through Verizon sign up, log in, etc. Replacement phone worked perfectly and activated without hassle.

I was very pleased with the service and how fast I received my 'new'/refurbished phone. But the phone I was sent was defective. So I had to call in for another one. Was told to try different settings on the phone when I already did everything that was suggested (even though I shouldn't have to do anything in the setting to get the phone to work properly). It created an inconvenience.

I was so glad I had this coverage when my iPhone 6 128GB took a swim. The process was super fast and easy. The device is identical to my old one and works fine. Setup of the new phone was easy, but I got a little confused with the activation. Verizon helped me out with that part.

I keep getting phone calls saying that the phone that I returned is still tied to an Apple ID. According to Apple that phone is not tied to any ID. I do not want to get charged $500 for a phone that I've removed from Find My iPhone as required.

My son's iPhone 6 was actually bowing (bent) and not working properly. Not sure how that happened. Anyhow, Asurion had a new phone to him next day. Instructions were all very clear and return postage paid envelope provide so simply dropped old one in mailbox. A+ customer service. Glad we have this insurance on all phones.

The online firms were easy and user-friendly. The whole process was Amazing and easy and I was very satisfied with the customer service. The phone arrived the very next day and I was able to have it mailed to an address where it would be signed for. I would highly recommend this company.

While every representative is supportive, I would presume your system has not allowed 4 of your team members to send me a copy of my claim from January so I could get reimbursed from my credit card company (I don't remember which credit card was used). A minor fail from years of good service.

Phone is working okay. When receiving the phone I felt very stressed about setting up the phone and sending it back to Asurion but Verizon Wireless helped me to activate the phone and helped me to delete everything in the phone before mailing back to Asurion.

My phone was on its last leg after a tragic fall from my pocket a month or so earlier. I went to the Verizon store expecting to have to buy a new phone, but I really liked the phone I already had. When they told me I had insurance and could get a replacement for $99 I was so happy. But when they said I could get the replacement in the mail THE NEXT DAY I was floored. I had a little trouble setting the phone up, but the Verizon folks straightened it all out very quickly. THANK YOU!

Had a great experience. My claim was taken care of quickly and the replacement phone came the day I was told. The online claim form is easy to use and makes the process easy. I didn't have a long wait on the phone when I did need to call. My questions were answered quickly and correctly. An overall great experience with the handling of my claim.

Asurion's service was quick and easy. I had my replacement within 24 hours from the time of my submission. The entire process was easy and steadfast. All communication was simple and all service was friendly. I will continue to do business with this company.

Asurion was extremely fast, polite, accurate, and reassuring. I was very grateful for their professional approach and desire to help their customers feel at ease. Their service was outstanding. My new phone arrived in less than a week. Thank you Asurion.

New phone came in excellent condition, instructions were clear on transferring data. But, instructions were unclear regarding SIM card. They stated that if you receive a new SIM card in the package, to insert it into the replacement phone for use. If it didn't come with a new SIM card, use the one from your original phone. I received a new SIM card, put it in the replacement phone, and after hours of frustration trying to make it work I just put the original SIM card in and it worked. The instructions need to clarify this. I didn't know what to do with the new SIM card, so I just put it in the envelope with the damaged phone and sent it back.

I had my phone stolen when someone broke into my home and they were very quick about replacing it and the accessories. It came the next day, no questions asked or problems from them. I would recommend them to others.

Very easy to work with and fast service too. The replacement phone arrived in just a few days as stated. Very easy to return the old phone with prepaid mailer... Was told to retain old battery and all cords and charger.

I am very pleased with the service. My phone was damaged. It was very easy to complete online claim service. My new phone was delivered within 48hrs! The instructions on how to activate and return damaged phone was easy to follow. Thank you!

I was 100% shocked that I got my phone on two days... over a weekend!!! I left for vacation the next day! The service I had over the phone was also phenomenal! It was the best experience one could have when the worst thing that could happen happened before vacation!

I got a phone a month ago. Over the month I've noticed that sometimes my pictures come out foggy, and at first I thought it was because my case or smudges on the camera but I started seeing moisture under the camera glass. This past weekend water was spilled on the phone that is supposed to be water resistant and even though we quickly dried it. The next day the phone was acting up and I could see water in the camera on front and back of the phone. I tried several methods of drying the phone but eventually it stopped working.

Everything was handled with courtesy and detailed explanation. Very friendly and helpful. I was notified about shipment dates and also provided phone numbers of different departments should I have trouble activating new device. I was provided tracking info asap and notified with updates. Thank you for actually caring about your customers.

Screen damage. Could not call out nor receive text. Customer representative made the process great. I'm glad to be apart of Verizon family. I would highly recommend Verizon service to family and friends. Received phone in a timely manner. I am pleased with my Galaxy 6. Thanks again Verizon representative for clear and fast service.

While traveling in Ireland my wife lost her cellphone. When we reported our loss Asurion wanted to send a phone to us but we decided to return to the States to settle our claim and I must say the lady handled our claim most professionally and with utmost courtesy. These people expedited a phone to us within 48 hours. The service was impeccable. I would recommend these guys to anyone with a cellular unit.

The only issue was that the Asurion Rep was not versed on what to do if your phone screen was cracked but still worked. She was not tech savvy so I ended up going to the APPLE STORE. It worked out fine but shouldn't the reps understand the actual issue? SIGH. Thanks for the fast turnaround on everything. I would definitely recommend using Asurion.

I am about to send back my 3rd replacement because it does not work. I wonder if reject phones from other customers are being recycled and replacements. The turn time to send New/used phones was short which is good. It is a great inconvenience to have to boot up a new phone multiple times in a matter of weeks!

After ordering my replacement phone, I was informed I'd receive it by the next day. It did not show until the third day. The phone I was sent has randomly shut itself off a dozen times since I received it. I'd like an iPhone 6s instead of the replacement 5s I was issued. Thank you.

My cell phone charging port it was damaged and would no longer charge my phone. It was replaced in an expeditious manner. Everybody I dealt with was very professional. The insurance I purchased was well worth it. Needless to say I'm a happy customer. Thank you very much.

I had damaged my iPhone 6 and it had a defected screen. I filed a claim [which was very easy to do because of the simple directions], received my new phone, and the switch was very easy. All the directions were simple and easy to follow. Thank you so much!

Your company really needs to have your customer service representatives take a customer service class and if someone pays for insurance on a monthly basis and pays a large amount of money for a new product they expect to get a NEW product not a refurbished one!!! Horrible insurance company.

I had quick and efficient service from Asurion when they replaced a damaged phone for me. I am very pleased with their service. I would gladly use their insurance again. I have it on all the phones on my cellular contract.

Working with Asurion was very easy and efficient. My son had a replacement phone in 24 hours. Even though I live across country from my son, I was able to take of this claim over the phone. They worked with my son to make the whole transaction smooth. Thank you Asurion!

Cracked my screen and got new phone in short time. 3 days including the weekend. Very satisfied with customer service too. Will always use this option here on out. They really did a good job. I would recommend this service to my friends and family. Thanks Asurion.

Recently had my phone screen crack due to my negligence. Called Asurion and they had the issue under control in very, very short order. "Kudos to Asurion". Well done all the way round!!! So, I'll just say thank you.

Asurion was fast, efficient, affordable, and all around incredible at helping me get my replacement phone after I broke mine on the job! If you have any doubts about whether or not you should cover your phone, just do it! Accidents do happen! Thank you!

I paid the $200-ish dollars for a replacement Galaxy S7 Edge. It took a couple of days to get everything back up and running...apps, passwords, photos, etc. We hadn't tried the camera until about a week or two later and found that it was defective. I called in and was told I had to reset the device before a new replacement could be shipped out. Though I kind of understand the policy a reset would have wiped out all the work I put in to getting it back the way it needed to be and I wouldn't have had another phone to back it up to for call logs, text messages, etc. I opted to pay to have the camera replaced out of my own pocket. Horrible experience. Would not recommend your company for insurance.

The service was unbelievable. My phone blew up and I reported this to Asurion. In less than 24 hrs I received my replacement. Since I do not have a phone my cell phone is my lifeline. Thanks Asurion for outstanding service.

The process is great, very convenient and user friendly. Also very fast. I would highly recommend this insurance plan to anyone with kids who have smartphones. I think the monthly pricing is fair. The deductible could be a little lower considering you get a rebuilt phone. Probably $100 would be better.

I got my phone the next day which was awesome! It worked great for the first two weeks. Now it only charges on a whim and doesn't hold a charge up save its life. I loved how expedient the company was but the quality of the phone was nothing more than subpar. Not the best experience I've ever had.

I removed this insurance. Yes they replaced the phone quickly but it was a used phone. Also the fact that my mother had to pay 150 dollars for an old used phone didn't make it better. I've been a customer for 4 years and never used insurance. The money we paid you guys could have been saved to buy a new phone. Another thing is you guys are quick to charge without even checking to see that you charge double on what we needed to pay off the phone.

My daughter recently broke her phone, and like any teenage daughter, she was devastated!!! After contacting Asurion to get a replacement the same day of the incident, we were sent a new phone the next day! The customer service and replacement process was excellent! I would recommend this program in a heartbeat.

To all the consumers out there please DO NOT BUY protection plan from ASURION. The description they have is not accurate. If they can't fix the computer they will just DENY the protection plan you had with them. I send in my laptop because I spill coffee on it and it won't turn back on. They send me a letter saying they found a roach inside the laptop so they are Cancelling the coverage. After I called to find out about it they say they send me a service agreement in which they mentions that. Be careful with these people. Give extra $10.00 and get SquareTrade warranty. They are better. My Amazon order # is **. With Tax I paid $140.81.

Thank you for the quick and easy process of getting me a replacement phone. I do want to apologize for taking so long to return the broken phone and for inadvertently entering the wrong date of the return when I called today.

I understand needing to speak with the account holder for filing a claim. AFTER waiting and waiting to finally talk to a rep, I'm told I need to be the account holder. I had the account holder call back, verified the info. I call the next day still unable to complete my claim, "I need to speak with acct holder..." IF ONE REP spoke with the acct holder all reps should see that in their system, why keep having a customer call back...

I broke my phone on a Friday night and I had my new phone within 12 hours of filing my claim. Simple and easy to file the claim. Sent a return envelope for my broken device. All I had to do was drop it in the mailbox. Gave me an option to lower the price on my deductible as well.

My husband recently dropped his phone, shattering the screen. I appreciate how easy and quick it was to arrange for the replacement phone to be shipped to our home and the damaged phone to be returned to Asurion. We will definitely obtain Asurion insurance on our phones going forward.

Asurion's online claim service was very easy to use and the fast shipping was greatly appreciated! Asurion made an unfortunate situation manageable and easy to handle, from the simple steps online to register the claim to setting up the replacement phone and finally returning the damaged device!

I needed a new cellphone asap for my husband, he fell in the canal water and drowned his cellphone. I call Asurion, they mail a new cell right away, I received it the next day. I had great service and help. Wonderful customer service.

AWFUL INSURANCE. They were more concerned about my water damaged iPhone and turning off iCloud so they can sell it before trying to help me get a replacement phone. They would not help me until iCloud was disabled which is hard when your phone is damaged AF. Paid $200 which was steep and they didn't even send me the same exact phone. Will cancel and get AppleCare next time!

It was very easy to file a claim when my son's phone was damaged. I received the replacement phone promptly and I thank Asurion for their good customer service. I would definitely recommend Asurion to my friends and co-workers. They truly take care of their customers.

Past experience with Asurion had been excellent. Recently had to have my 6s replaced. Could not charge the phone. Phone arrived next day. Could not recognize SIM card. Returned it followed by a replacement that when making a call the person I was calling could not hear me whether using the speaker or not. Received a replacement not on current version so when setting up it could not restore until it was set up as a new phone, upgrading to current version and then restoring from iCloud.

Replacement phone doesn't work properly. Constantly stuck in 3G vs 4G. Terrible reception. Regularly disconnects and drops data connection. Bluetooth won't recognize any devices. Replacement model was identical to my broken phone. I know how phone SHOULD work. Overall TERRIBLE quality control by your company.

Great job. Completely satisfied. You did what you said you would and made it a pain free endeavor. Phone was replaced quickly and you supplied us with a return envelope for old, broken phone. Really easy on me. Thank you.

My phone was damaged while on vacation. We took the phone to Verizon in Springfield, MA where we had originally purchased it. They gave us the information to file an online claim, which we did. The process was very simple & I received my replacement phone in a very short period of time. Thank you.

Traded insured non-working iPhone 6 for same model. Paid deductible & replacement phone was mailed, along with instructions to return non-working phone. It no longer worked because it had been dropped in water. That explains the situation. I no longer need anything more to say. I'm done.

When I bought my S8, I bought insurance with Asurion through Verizon, without knowing that such a basic and commonplace repair as screen replacement for the Samsung Galaxy S8 64GB Black is simply NOT available. Certainly a suspicious move on Asurion's part... opting not to insure screen damage for one of the most notoriously fragile devices on the market... ALL without being able to give any definitive reasons for why the model is currently not eligible for this type of coverage. Perhaps Asurion works well for other makes and models but if you have the Samsung Galaxy S8, Asurion insurance simply and inexplicably cannot help you for anything less than full device replacement.

Everyone was very professional and great. However since I received my new phone it gets strange calls, etc. I never had the issue before, but I am thinking it is because it was refurbished?? Not sure what to think about it.

Very pleased with the service I received. I had turn in an insurance claim on the 2nd line cell phone. It was my grandson's and he was very upset having to be without his cell phone. He was very pleased when it arrived and we were able to recover all his contacts as well.

Warranty return - Quick and easy but had a hard time identifying which iPhone had been damaged to turn off "Track My iPhone". But I just turned off all the iPhones and will reconnect at a later date. Hopefully you will see that I did remove the iPhone and not charge my account. Can you tell me if you did please?

Happy to be taken care of, just waiting a week for replacement was rough. Shipping package back was easy. I was happy to be protected for damage to phone (Galaxy S8). Set up of replacement phone was easy. Working with customer service representative was good.

My phone had cracked with the screen protector on. Technician had come out to place of business to replace screen. After he'd replaced the screen, the keyboard did not work. He actually further damaged my phone and I would have actually just preferred my cracked screen. Contacted Asurion asking for refund because the tech was the one who damaged my phone further and received no response. Sounds likes a scam when a tech further damaged your phone forcing you to pay an additional $79 for an entirely new phone totaling $170 after screen replacement as well.

I did not deal with anyone from customer service directly. But I will say, this service in general is wonderful. Just a month or so ago I had to file a claim for the first time and the process was smooth and easy, and just yesterday I had another accident. I had to file another document verifying I wasn't claiming fraud and the price was still the same, as was the convenient shipping and ease of process. The phones are always delivered promptly. You make buying insurance worth every penny.

I was so please with the professionalism I had, You were very informative and helpful. Thank you so much. The Asurion employee that helped me was prompt, courteous, and understanding. I am very pleased with our outcome. I would definitely recommend Asurion to my friends.

The experience was outstanding. I received my phone the next day. And it was the weekend! And I called around 8pm the day before. It was great. You guys are second to none. Had me up and running in less than 24hrs. Thanks guys. Good job.

Asurion shipped me a replacement iPhone 5C and 1 week after it was delivered the sound stopped working. We got the phone two weeks ago. Did you send an old iPhone? What happens next. Do you ship another phone.

We had 2 replacement cell phones that ended up being defective. We spent hours at the Verizon store trying to figure out what was wrong with them and to see if they could make them work. Verizon couldn't get them to work. It seems like there are some quality control issues with the refurbished phones. Seems like someone needs to make sure they work before they send them out to customers.

Replacement came the next day which was good. Just forgot to check my phone numbers to make sure they all were there. The replacement works great so far. Hope I have no issues with this phone. Your service was prompt and good. Hope that this phone lasts.

Exceptional great service. I made my report of a damaged phone, on one afternoon, and received a new replacement cell phone less than twenty-four hours the next day, along with a no postage required return package for the damaged phone. I went to a Verizon store and they downloaded all my info. And I was back up and running. Thanks!

I had dropped my Samsung Galaxy 7 and the screen cracked, but even worse, the jarring apparently destroyed some of the internals as well. I use my phone mostly for business to receive calls and keep up with email. This happened on a Friday, and I was leaving Sunday for out of town meetings. Asurion came through and my new phone was in my hands Saturday! Outstanding Service!

There was a delay due to my own error for not completing the payment process. I was promised a phone by Saturday but when it did not arrive, I called and was told payment was not made. Phone was delivered when promised. Overall, I was very satisfied.

The repair center identified the battery had actually started to expand and fail on my old phone. Asurion helped me and ensured I received a new device with no battery issues. Very fast resolution and I received the phone the next day.

Very pleased with my experience! Service was super quick and easy. Very easy to follow. Instructions were sent with the replacement, and it was all done online. I felt secure in the process, and would recommend to anyone needing a replacement or repair.

I was very dissatisfied. I felt like all this insurance company cares about is the money and what insurance company doesn't. I have paid Asurion each month and when it comes time for Asurion to help me out y'all don't. The CSRs are the worst.

I had a damaged iPhone. When I contacted the company they replaced the device with the refurbished/New like one. The whole process takes a while to fill the form. But they did send the replacement device within a day or two. It was good experience.

I was able to get fast service and the phone was sent to my address overnight. The person that I spoke with was very helpful. The only problem I would say is the deductible is on the high end for a replacement phone.

After having to argue with the initial representative I was finally transferred to a manager who finally addressed my concerns quickly and efficiently. I asked her to review the call as well as to have this matter directed to her chain of command to be addressed.

I was pleased with the service! I was interrogated about the phone being missing. The replacement was a bit slow due to none in stock but it did come in sooner than I thought. I liked the service and way I was treated very much, thank you.

I had two identical phones. Both with broken glass. You fixed one with replacement glass the other you made me get a replacement phone. No one could tell me why. Your customer service sucks and the people were rude. Only telling me that what the computer says. No one had the ability to override the almighty computer. Not even the so-called upper management.

Your service response was quick and perfect. I tell everyone how trouble free and quick I received a new phone. At no time did I feel like, when I filed a claim that I wasn't going to run into road blocks. The only time that wasn't great was picking out a new phone. Unfortunately the phone I had was not in production anymore and I felt like the phones I had to pick from were not as good as the phone I had. Other than that I have no complaints. Excellent service.

The process was good, the people were helpful. We had to replace the replacement due to a faulty touchscreen. Now the 2nd replacement phone has less memory than our original phone, the battery dies quickly, but at least we did not have a lack of communication for more than 2 days.

I have used your service in past and as always again have had GREAT SERVICE. I'm a caterer and I broke my phone Friday on an event setup. You got me my replacement phone the next day... will keep telling others about the great service. Thank you for handling this so fast for me. Only without my phone for 24 hours.

Thank you, Asurion. Our broken new iPhone 7 that we just bought for 3 days successful got replacement within 2 days. Very appreciated for your professional service and I strongly recommend my associates to use your service. Thank you again.

I like your service. It was fast and easy call answering and customer service. Representative was really friendly and understanding. Nice to have phone protection plan. It was good experience for phone replacement. It's only one thing didn't like is replacement payment was little high. It should be around 100$.

It was a pleasure dealing with reps with Asurion. The phone was delivered to my door the very next day! I was able to do this over the phone with no problems. This coverage is well worth the low monthly payment for issues with any phone...

Asurion customer service was very professional with my two claims (lost and stolen iPhones). Couldn't ask for a better company to handle insurance claims. I like that they're available 24 hrs. Makes a huge difference. I would definitely recommend Asurion to anyone getting a Verizon acct. Thanks Asurion.

Damaged cell phone. Went to Verizon store and the manager of the store filled out the request for the cell to be replaced. The phone was sent to me via express mail in 48 hours. The phone was activated and 90% of my contacts intact. Will recommend your company.

Very pleased with the service, the timing, the politeness, the efficiency. The double checking to make sure the info was correct before the call was finished. Would recommend y'all to friends to insure their phones with y'all. Thanks to the lady that processed my claim!!!

The entire process was very easy and efficient. The product arrived the next day as promised and the activation was a simple process. I would insure future products with Asurion and recommend them to other people. Thanks for a great product.

Customer service support staff were fine to work with. I am very dissatisfied with the quality of the replacement phone. I had already returned the first phone because the volume on the phone was so low. The second replacement phone has the same issue, so I just gave up. Having Asurion is better than nothing, but just slightly.

I accidentally ran over my phone. I thought I was out of luck and was going to have to pay for a whole other phone. I remembered I had insurance, and called and explained what happened. They overnighted me my new phone. :) Super happy with the service.

Using Asurion phone insurance was a great experience. It was fast and easy, done online. I received the replacement phone the next day with a prepaid return envelope and instructions for the broken phone. Thanks for your complete and fast service.

My original phone was drowned during a military exercise. Asurion replaced my phone the next day. The first replacement, however, was a refurbished dud. It would not respond to button or screen commands. After 2 days of trying to work with it, I called Asurion to send another replacement. Another phone was sent the next day, and it's still working like a champ. All in all, Asurion customer service was good. I would give them a 5-stars, but the first replacement itself had to be replaced. Glad to trust Asurion with our phones, speaker system, and TV!

My phone quit working and I went into Sprint store. They said it's a manufacturer's problem and to file w/ insurance. Went online w/ Asurion and filed claim and was told my phone would be sent next day. I did not receive it but I did get an email stating I would get it in "5" days!!! I called company. Said this was not acceptable as I needed to be out of town in the next few days. After getting hung up on 3 times in which I was not being verbally abusive or anything of that nature, I finally was connected w/ a "customer care rep" who contacted UPS and intercepted the package and said she WOULD have a phone OVERNIGHTED to me. She "ASSURED" me I would have it!!!

The service and help provided made it easy to obtain my replacement cell phone very fast. I will always insure my cell phones because of the professional service provided over several years. I will and have referred Asurion to family and friends because of the ease of replacement each time I needed the help.

My phone was delivered in a very timely manner and I appreciate that. It was very easy to get a replacement phone. Also, it was easy to track my phone and it arrived when expected. I have had no problems with my new phone and would definitely recommend Asurion to my friends.

The whole process was quick and easy and my new phone arrived fast and in great (new) condition. Activation was also a snap. It was a little expensive but better than buying a new phone! I would recommend this coverage to anyone carrying a smartphone.

I lost my phone and had a new one within 24 hours after I faxed my affidavit. The phone I received is a refurbished one but that's okay. It looks brand new to me. No issues as of yet! Thanks Asurion for your speedy and awesome customer service!!

I contacted them telling them my screen shattered. I promptly received an email that had a couple of easy forms to fill out and send back. After I sent in the forms I received another email which I picked a replacement phone and filled out my info. It was easy and I'm glad I have Asurion.

Audio mic not clear. People say my talking is like through a wind tunnel during calls. I recently captured what they meant, I am going to call Asurion back regarding this audio problem. I will ask for another phone. Delivery of this phone was timely and efficient as was sending the other iPhone to you.

I loved the size of my Samsung S4 mini. Your insurance did okay but could not get me a small phone. I now own a larger Samsung. You were fast and hassle free but did not insure the phone in the way I hoped for.

You provided great customer service and super fast shipping. I only have one minor complaint and that I wished I received a new iPhone and not a refurbished one. But so far so good. Anyway I'm overall very please with your service. Thank you very much.

Phone was overnighted. That was great. Customer service was excellent. First phone came with busted speaker but representative sent a second phone quickly without a hassle. I am very satisfied. Thanks for the great service. Keep up the great work.

Customer service did not try very hard to assist me with my claim. It almost felt like they were not really believing me when they asked me how the phone was damaged etc. Left me wondering why I still pay for this insurance.

I cracked my screen and wanted to get it replaced. I filed a claim online. Had to wait for the part. Asurion canceled the claim because it wasn't fixed within 7 days. The part came in, the store called. I tried to file another claim and it would not allow me to file it. Went to the store and spent an hour on the phone with Asurion while at the store and they couldn't file the claim either. Your solution, send me a new phone for the same $79 even though all I needed was new glass. Phone comes in, go to finish the claim online, you try to charge me $199! After wasting another hour or so on the phone, and talking to a 5th person, your solution is to send me a new phone for $79.

I had damaged my phone a month ago and then I got a replacement but the replacement I got was defective and then I was able to get a another device that works great. Thank you. It was fast easy and effective. The workers were friendly and showed that they genuinely cared. Really awesome.

Son lost his phone. The service was fast and painless. Everyone I spoke to was very friendly and helpful. The only thing that would have made it better is not having to pay the deductible, but not much you can do about that. I would recommend having them insured if you have teenagers!!!

After all the paperwork and returning of a damaged phone I was sent a replacement phone that couldn't take pictures. As for the turnaround time, it was excellent. I hope the replacement phone will be replaced at no additional charge.

My initial experience with Frank was very pleasant. When he transferred me to the next representative, she was rude and refused to process my claim or transfer me to a supervisor without explanation. I had to go through Verizon to get the issue resolved and was then given a courteous rep who was able to process our claim. They had our accounts confused with another claim and insisted that we were not following the terms and conditions. I was very put off by this experience.

Did not have exact replacement, replaced with later model phone. The replacement phone did not work initially, so they sent me another replacement phone which I returned because the initial replacement phone began to work. Thanks for your quick response.

Husband lost his phone at work, and we were able to complete a claim online and then immediately get a new phone within 2 weeks, only because the replacement phone was on back order. Still worked out. Not a problem. Pays to have insurance!

It was a smooth transition working with the people at Asurion!! From first reporting on the phone, the people was very polite and knowledgeable about what I needed. The tracking was great on keeping me informed on where my phone was during the delivery. Thanks Asurion for a job well done!

I do not send faxes... ever. It's an outdated, old, and increasingly difficult thing to find, and once you do, good luck. After paying per page (when you can simply use an iPhone to take a quick photo and send it instantly!) you can only hope it goes through. So, I had to make the trip to FedEx. Sure enough, after all this, 2 pages went through; the other, Asurion told me, they couldn't read properly, even though all 3 pages were identical in darkness! I had to go back yet AGAIN, pay more money, and hope this page went through, all the while without a working phone!

I got my replacement phone when you said I would get it and I've been happy with it. The person I talked with was very nice and helpful. And everything she said was right. Thank you for your help in this matter.

My granddaughter contacted Verizon who may have put her in touch with Asurion. All I know is that the next day I had my new iPhone. The process was simple and efficient. And the new phone is working fine so all is well and I am certainly glad that I had the insurance policy on my phone.

My granddaughter's phone screen went black suddenly and it could not be repaired. I called in to Asurion and had a replacement in less than 24 hours (went from an iPhone 5C to the iPhone SE) with double the GB for the deductible of $100. I would have to have upgraded her phone and be paying an additional $30/month otherwise. Love this service and would definitely recommend.

Tech support was very courteous and helpful. I was able to successfully return my damaged phone for a replacement. I contacted the company several times with questions and the staff was very helpful. Also, the website was very easy to understand and the directions were easy to follow. I would recommend Asurion to anyone interested.

I feel by paying for insurance you shouldn't have to come out of pocket when something happens to your phone, that's what insurance is for. It's supposed to cover that without any additional money out of pocket but other than that I loved how fast I received my phone so thank you.

Broke my phone screen on the lawn mower. Sent it in for replacement and new phone has very very poor battery life. I don't want to pay another $199 to have it warrantied so I think I'm stuck. Other than the faulty equipment we received the overall experience of this warranty was worth the money. I wish there were a live agent I could talk with to explain our predicament :(

I'm not very pleased with my experience because I was sent a phone with issues with the speaker and microphone. I understand the phones are all refurbished but I should be sent a phone that is working properly considering how much I pay for this insurance.

My wife dropped her iPhone 6 from upstairs and that iPhone 6 really really bad shape, isn't working at all. So I went to Verizon store to get another one cause I have insurance. Everything goes perfect. Thanks.

I was very dissatisfied with this claim. The representatives were nice. The problem was it took approximately two weeks to receive my replacement because my S7 Edge was out of stock. This is a very common phone and it was out of stock. Luckily my glass was only broken and I didn't lose it or I would have been without a phone for two weeks. After this I would never recommend anyone to insure their phone with this company. Thank you!

Had to replace a damaged Samsung S8. Contacted Asurion and didn't even skip with service. New phone arrived the very next day. Simple instructions on returning and activating new phone. No issues whatsoever. So easy to go online and submit a claim and through the entire process. Replacement with no questions asked other than how the phone was damaged.

First of all I lose my phone..you have no replacement or equal. So I was told I would get a call when it came in. I then called a couple of months later and they told me to go buy my own phone and they will reimburse me. 5 months later... I go to the Verizon store to buy a new phone and they say I cant and then you guys send me the replacement phone. What a nightmare.

Bought phone and paid for insurance so I wouldn't get screwed. Broke phone. Filed claim, was told I would have phone overnight. Week later had to buy additional line and phone from Verizon because I was still waiting for replacement. Ridiculous! People can't go that long without a phone these days. Now I owe even more money to Verizon for extra phone and access and does Asurion care to reimburse? Will never buy insurance again... It saved me $0.

Asurion did a good job in replacing our stolen phone. It was pretty easy and timely. From the time we created the claim to the time the phone was delivered, thing went smoothly. Everything was on time and delivered as indicated. We will continue to use Asurion.

I had an accident with my phone and Asurion replaced it very quickly and without having a bunch of hoops to jump through. I was very impressed with how easy it was to file a claim. I would definitely recommend this service to anyone with a cell phone.

The phone wouldn't charge and the people I dealt with were very kind and helpful. I couldn't be more pleased with the service that I got with them. I would recommend this service to anyone that needs it. Thank you to the ones that helped me. Your help is very much appreciated.

I was disappointed in that I only got the body of the phone and nothing else. For the amount of insurance, it seems a while phone could be replaced. No back, no battery, no charger. I had replaced another phone with the other insurance and a complete phone with charger was sent.

I was sent a refurbished phone that overheated, battery took over 4 hours to get a full charge, screen would enlarge on its own and then it would take me an hour before I could get it back down to right size and make it operable again (couldn't even turn the phone off), and phone kept going into a "no service" state. I was totally dissatisfied with the replacement phone. They did end up sending me a brand new phone after my complaints, but for all the money they make from you insuring your device, the replacement should always be a new phone in my opinion.

I needed to replace a broken cell phone and you were very timely and helpful throughout the process to make sure I got everything done correctly. My only complaint is that I feel the insurance is high considering the deductible and amount each month since I have only made to make one claim since using it and that's on one phone, have never had to use it on the other two phones so have considered dropping it.

The service was fast and the person that took my claim was courteous. My only complaint was the SIM card they sent with the device was incompatible. Verizon had to send me another SIM card in order to get the phone up and running.

I had a very unusual situation with the telephone I provide for my granddaughter. Asurion was very understanding and extremely helpful with providing me with information to help solve the problem. All employees I dealt with were very knowledgeable. I highly recommend Asurion.

You were very fast and the people I talked to were very polite and knew their stuff. Thank You. Just another satisfied customer. I will tell all my friends and believe me the insurance coverage is worth the eleven dollars a month. The phone works great. Thanks again.

Quick and helpful staff, however, my cellphone is having camera issues. It flickers a lot for no reason. While I'm recording the screen blacks out. I have restarted my cellphone but the issue continues. When unlocking my phone it suddenly turns off.

I got my phone within a day of breaking my old one. I thought that was great. I do think you guys should open stores where you can go in and get your phone replaced on the spot. That would be really awesome but still to have a new phone within a day is really quality service if you ask me. I do think that with having to pay the monthly fee to have the insurance I shouldn't have to pay $150 when I need a replacement. In my opinion the price should be a little cheaper because of the monthly fee but either way honestly I am really satisfied.

It took way too long to receive the phone. I received 3 phone calls by a recorded voice saying my phone was not available. I would have rather just received a phone call when it was on the way. You guys suck.

The phone I received turns off on its own, the battery life is short, and the phone itself is slower than my old phone. When the phone turns off I have to hold the top button and the home button for 10 seconds before it turns back on. It's happened multiple times.

I thought it highly unfair that after years and years of paying monthly insurance costs and never having had a single claim in the nearly 10 years I've been a customer, I still had to pay a $200 deductible. I think you should review this policy.

After filing a claim with Asurion to replace a water damaged phone that was purchased just 5 days earlier I was sent an affidavit to sign which I did. I was told I would be receiving a second email within 3-6 hours where I could then pay to have the phone replaced by the next day. After waiting a full 24 hours I contacted Asurion to inquire about the second email that I never received, nor did they bother to contact me at all. I was then told my claim was denied due to not having ins. I contacted my phone provider and they confirmed I did in fact have ins.

It's not necessarily bad enough for any kind of formal complaint but the phone I received has been surprising slow since receiving it, before adding any apps. The sensitivity has been rough too, I have to put much more pressure on the phone than preferred.

After making a claim I had to wait a week because my phone was on back stock. The point of paying for insurance is to get my phone, the next day. In the future you should make sure that you guys have phones in stock so this problem doesn't happen again.

I accidentally sent Asurion my damaged device before I transferred all my information over from it to my new phone. I contacted them immediately to see if they were able to return the phone to me so that I could transfer the information and then send it back. They told me they were unable to return the phone because it was against their policy. When I asked why that was their policy, they were unable to give me a reason. I lost years of important information, notes, texts, and pictures. I was completely devastated by this and by their unwillingness to help me with my situation. I'm unsure why this policy exists and why they aren't willing to make exceptions in cases like this.

My son lost his phone. We had to go to the Verizon store to replace it. We had to answer a few questions and then requested a new phone. We received our replacement phone in a very prompt manner. There was very little hassle.

My replacement phone did arrive pretty quickly. But, it has not been working to the standards that I expected. The phone seems to be much slower than my original device and sometimes it does not connect to my wifi. Overall I am not satisfied with the phone.

I spent literally 10 hours trying to pay with an e-check for the deductible on my stolen phone. Like so many people who have their wallets and purses stolen, I had NO CREDIT CARD or debit card, which is an incredibly common occurrence when reporting a stolen phone -- but which Asurion not only doesn't anticipate, they refuse to accommodate. I used their online chat to no avail. They told me to shut the claim down, refresh, try again in an hour, etc. but although I entered all the checking account information correctly, their website said it could not be verified. I tried to call customer service, but they only exist during business hours?!

The staff I spoke to on the phone were all polite, but none of them could answer my questions. Asurion dropped the ball on my payment, and it took over a month to receive all of the information I needed to replace my phone. The replacement phone they sent overheats and the battery life is much shorter than a new phone. Not impressed at all.

The Verizon store that I visited was extremely unhelpful when I went to talk about my damaged phone. I was a bit frustrated and overwhelmed to think that I had to call and create a claim and talk to a representative about my device and the woman who helped me was INCREDIBLY helpful and took all the stress out of the situation. Best experience ever. Thank you so much!

We are grateful for Asurion Insurance. My son is a roofer and he has is phone in his pocket all the time and we are glad to have insurance on the phones so thank you for the coverage for our phones and the quality response that your company does for all of users.

Cell phone insurance: I have had a couple of claims with Asurion throughout the years and have had nothing but positive experiences. It is very easy to start a claim, they are very fast and accurate. I would highly recommend them to everyone.

Replace Galaxy 7 Edge: The whole thing was a very smooth operation. My only issue would be that you included instructions for activating an iPhone. Luckily, my Verizon agent had already instructed me on what I needed to do to get the new phone up and running.

Everything was quickly sent to me. One problem is the battery doesn't keep its charge like the lost one. Is the phone we received a new phone? Setting up the phone and the instructions were easy to follow. Besides the battery everything is great. Thank you.

Had a great experience; first time I had to use this insurance on my cellular phone. Representative was wonderful and thorough in describing services. Received the replacement phone immediately and the return process for the damaged phone was easy and efficient.

I lost a phone into a lake. Having paid the extra insurance for years on end, that shouldn't be a problem. I have probably 6+ hours invested in waiting on hold, being transferred back and forth and setting the replacement up. Once I got everything plugged in and updated, the junk refurbished phone won't even take a charge above 1%. As I type this, I am on hold trying to get a replacement for my replacement and am on hold for 12 minutes so far without talking to anybody.

The process for making a claim is quick and painless. I was not made to feel like a criminal and the turnaround time is what was promised. I had a new device within 48 hours! So glad I invested in Asurion!

Asurion replaced the phone I had damage on. The first two replacements did not work well. The third phone sent is fine and working properly. Each time the replacement failed after a short time another was sent immediately. I appreciate the promptness of each response. The new phone is working very well.

We had a great experience. The phone was sent fast. The customer service was exceptional. When the first phone was stolen, the 2nd phone was sent fast and with a signature required so that it wouldn't happen again. I would recommend Asurion to anyone.

The service for a stolen phone was very appreciated, would not even consider not having insurance. The peace of mind is totally worth it. I have very expensive cellphones and know anything can happen to them; theft to being dropped, water damage or heat damage.

I had to receive another phone because mine was dropped and shattered the screen. Asurion replaced the phone in a very short time. It was a very easy process. I would recommend anyone to have the Asurion coverage. It will make replacing a cell phone as easy as it can be.

Asurion was awesome. My phone was discontinued, so they sent me a newer model. I got an upgraded phone delivered and activated the next business day! I'm so glad I opted in for the insurance on all our devices. I'm sure I will have another excellent experience if I ever have to make a claim again. Thank you!

My satisfaction would have been much higher if it weren't for the defect on this phone. When I try to talk to anyone with phone up to my ear it has a terrible echo on the other end. But if I talk on speaker it comes in clear. It is a nuisance when I receive a private call and have to talk on speaker. Feel free to contact me to resolve this problem.

Fast and easy. This worked like clockwork. My replacement phone was shipped the same day and I was back in business one day later. Well, almost, the phone did not sync to my Verizon account so I did need to go into the Verizon store. That said, this insurance plan was totally worth it.

I dropped my iPhone 7 and the screen cracked so I decided to get it replaced. The entire process went smooth and I received my new phone in the mail fast. Will definitely recommend Asurion to all of my friends and colleagues. I am one happy customer.

My phone was destroyed by water. I filed the claim and the next day the new phone was here. Along with it was very simple instructions to show me what to do with the old phone and how to get my new phone connected.

It was practically effortless! The staff was helpful, and I had a new phone within 3 days! The whole process was very concise and the staff at the Verizon store was informative and not too pushy. I would recommend Asurion to a friend. I think the deductible was not too bad either.

Galaxy note 7 edge replacement - So overall the process was not too difficult but one thing I disliked a lot was that it took about 2 weeks to get my item in stock and once I filed my initial claim there was literally no way to contact customer service as every time I would call they'd ask me for my information and once they retrieved my claim information it automatically routed me to an automated machine that told me the same thing (your device is on back order) and hung up. That said the replacement phone I got works great. Happy with that. Thank you.

The phone you sent me was defective. I took it to 2 Verizon stores and both confirmed that the phone did not work. I returned it in the self-addressed envelope and label that you provided. I included a brief note in the package explaining that the phone was defective. I also called your company office to file a report of this problem and my intent to return the phone. This was done well within the week that I received the phone. I received my credit card statement with a charge of $99.00 for the deductible. There should have been a credit of $99.00 for my return. There was not. I respectfully ask that you look into this and credit my credit card for the full $99.00.

Asurion exceeded our expectations in replacing a stolen phone. What great comfort I have going home with the eight devices I have insured through your company. Thank you for your simple, thorough and complete service. Please tell others of our experience and encourage them to use your protection plan.

Filed claim online and was done in less than 5 minutes! I have talked to Asurion before to file a claim and it took forever, I recommend filing online to anybody! I work in customer service for a mobile phone company and I tell anybody that needs to file to use Asurion's website. It's fast, quick and painless.

I called in with a phone issue at 7:30 pm on a weekday and had a replacement by 10 am the very next morning. Can't beat that for an amazing service, with minimal downtime. The customer service representative was very thorough and didn't question the fact that a new phone was warranted. I appreciate that very much.

From start to finish the process was smooth. I've replaced two phones and both times was excellent customer service. I'm so glad that I purchased the equipment replacement plan cause it really worth the money. I would recommend everyone to purchase if they believe they may drop their phone.

I had to get a replacement Samsung Note 4. My original took a beating. I will say the quality and functions have been reliably fair. My refurbished phone has had issues with lagging. Issues with crashing. Issues with select apps. But I was able to secure settings that helped eliminate the issues. Overall a fair and good working phone.

The process was very easy and fast and we were sent a good quality replacement iPhone. The return process was easy. The only thing I would improve is to let the users know when you received the damaged equipment for reassurance. Thank you.

Excellent response and method to schedule appointments. Technician showed up as scheduled and was very professional. He was knowledgeable in the repair. My refrigerator is from 2006 (GE French Door model). Even recommended that I apply lubricant to door seals for easy functioning and less binding.

I had a great experience. It was easy to use. People were nice and helpful. My replacement phone came in a timely fashion. Losing your phone can be a very challenging experience and I was very happy with the way that this transaction was handled.

My replacement phone was delivered in 24 hours!!! What a relief, especially because my youngest son is in the Army and over in South Korea. I was literally worried so much while my phone was not working, that I would miss a call from him!

My phone was damaged by water. The next day my new phone was delivered to me. The only problem I have is why do we pay $11 monthly for total coverage, but our deductible is $149? If someone could explain that to me it would be greatly appreciated.

You did super on the first claim. No issues. The second claim was a disaster. You turned off the wrong phone. Not cool. You sent the replacement Android phone promptly... with an iPhone SIM card. Another two day wait for the correct SIM card. And bonus! You sent two sim cards two different ways. I am grateful that you gave us a choice between returning the phone for the cost of the deductible when the stolen phone was found. We opted to keep it as a spare.

Fast overnight shipping. You guys are the best. Great communication, easy steps to complete claim service. Phone on my doorstep in less than 15 hours. Try to bet that. I have been an Asurion customer since day 1. Never a problem or issue with service. Thanks.

I was very satisfied with the professional and caring member of this company that helped me and my mother. Not only did they listen but were courteous and patient take the time to find a solution to the problem at hand. The fast delivery service was excellent as well.

My Samsung S6 phone failed; I drove straight to a Verizon Wireless center in Reston VA but was told I had to complete the loss form online; which I did at that center - on a loaner iPad. That online claim application, apparently was unacceptable; as I next had to download the form (which I had just completed); re-complete it by hand, scan it into a laptop and upload it to the Asurion site again. The Verizon center staff were at first reluctant to help do this. Note - I manually entered in the form the exact same information as I had completed online.

The service from Asurion was great, however I am having issues with my phone. I get no signal and calls are always broke up now. Anything internet related is slow or does not open. Please send me another phone to replace it. Samsung S8 Edge Black.

Overall the claim service was satisfactory. However the cust. service person I dealt with seemed a little frazzled and spoke way too fast when going through the procedure to file a claim and send my damaged phone to your service center, but everything worked out and I had a new phone in 24 hours.

Face of phone cracked after dropping phone. Phone was replaced per overnight delivery. Great service, even though deductible was rather high. In the past, I carried insurance on both my phones, but since the deductible more than I can afford, I had to drop insurance on one phone. Please try to make your deductibles a little less expense, especially for those that seldom use the coverage. Thank you, :-)

Your online website was easy to use and got our phone the next day. The instructions were easy to follow on how to activate and return the damaged phone. I that you followed up with an email as well. Would recommend to all my friends.

We had Galaxy S7 that was in case, but bumped the corner of a desk and cracked the screen. We had insurance so we tried to file a claim only to be prompted that the claim must be approved. The approval took 24 hours. Then we find out there are no S7's in stock. After 3 days I called and was told I could purchase a phone at full price and then file a claim to receive the difference (less the deductible). I think not the way Asurion is run. It took 4 more days for units to become available. Why have insurance if it doesn't cover you needed? Thank goodness the phone still worked during this extended period. Either Asurion need to change several policies or Verizon needs to find a company that can fulfill the commitments with their contracted customers.

After trying rice and other means my phone was still not functioning properly. The salesperson at Verizon gave me the information to make my claim with Asurion. I had no problems making my claim. My phone was replaced hassle free and very fast! I am very glad I had the insurance on my phone. I would recommend to a friend.

I had lost my phone and trying to get a new one I had to pay for the insurance coverage of $150 and they charged my card 2x and I had to call them back and they reversed it and then a week later they recharged my card back again and received overdraft fees. I had to escalate to a supervisor until I was able to get that transaction reversed as the customer service rep was not willing to help me out. Wasted a good 2 hours on the phone.

Great service, employee went the extra mile to make sure our son was taken care of with the replacement phone. Everything delivered on-time and as promised. Startup was smooth without any issues and service was back within a few days. Thanks so much!

Phone was left on top of car. We had hoped someone would try to return it to us, unfortunately no one did. Asurion replaced it quickly. The online process was easy to follow. The deductible cost was fair. Replacement phone came to our house and has worked well.

The phone conversation was excellent and I got my iPhone on the next day. Inside the box, it contains one refurbished iPhone, one sheet of the instruction how to install SIM, one SIM card, and a non-Apple iPhone charger. There was no earphone. So I gave 4 stars because the good service but missing part and non Apple charger.

Received new phone, returned old phone. It's not Asurion that I have a problem with, it's the whole insurance process. We pay monthly for insurance and still have to pay a large amount to get a new phone. And it is very time consuming, sometimes a couple weeks.

We received a new device, but the replacement device does not work right. Shuts off on its own while you are working on it and does not start up right. Just have not had the time to contact you about it. Very upset about the whole thing.

I received my device very fast! It works great! It is nice to have a camera that works now! I just hope this times my camera lenses doesn't break again while in an Otter Box. The tech at the store was surprised as well and said I must of hit something just right.

No one wants a phone emergency, but life happens. Thank you for taking the sting out of my phone emergency with professionalism and speed. Being without a phone could have been very bad for me. Having shards of screen falling off was definitely not an option.

These guys at Asurion were the complete opposite of my experience with SquareTrade! Hassle free, with literally overnight delivery at all costs. I put in a request on Sunday night around 11 PM and they still had my phone replacement to me the next day before noon. And this was the second warranty claim I filed with them only a few days apart for separate lines. They definitely honor the extended warranty. Replacement iPhone 7 and Galaxy S7 work great...