Asurion Reviews

I damaged my phone and they send me a phone right away. However once I returned my old phone they suppose to refund me my money (I received an email saying that), they never did. They magically never received the phone.

I have lost my phone, but I found it a few days later, I call and they connected in 5 minutes. It was very good experience, very good service, the personnel is very nice, they give me expiration about what to do in the future if I have that problem again.

I was very pleased with the fast service I got. Will definitely use Asurion again. I have told everyone that I recommend you folks for phone insurance. The phone that I received was exactly the same one I had. Thank you.

My daughter's phone was accidentally dropped in the river - could not recover. Asurion was fast, efficient, and friendly. Phone arrived on time, in good condition, with good instructions for activation. Asurion provided excellent customer service - thank you for your help.

The iPhone went black and was beyond repair. The phone was promptly and quickly replaced. I'm very pleased by the way this matter was handled. I will recommend your company to my friends. My only recommendation for improvement would be the scary warnings on turning off the Find My Phone feature. I thought the threats of large financial penalties was very intimidating and over the top. Other than that one area, it was a very nice experience.

I've never lost a phone in years of using a cell. When I did, I was in a state 3K miles from home, helping a relative who was having major surgery. I was exhausted, frantic, and I really needed that phone. It was the only way for me to connect and for important calls to find me. Replacement was stress-less, easy, and immediate. I cried. Great service. Thank you.

Great customer service, fast processing, fast shipping. Great experience, but the refurbished phone sucks. The Battery dies fast, screen works when it wants, shuts off, freezes, and Apple will not fix it. Pay insurance every month and it's still 2-300 to get a replacement phone???

Steps easy busy, I get the phone replaced easy way and People was nice and patient. It's amazing for an insurance company, no overcharges, my phone get broke on the faceplate and shut it down suddenly or get freeze. Thanks for replace it.

Best experience I've had when it comes to cell phone insurance. They were quick and very pleasant and sincere while on the phone so me and didn't hang up the phone without making sure everything was handled appropriately. When I got the money to pay my deductible get the phone was quick and easy. Thank you.

Had a cracked screen on my cellphone. My first one after owning a cellphone for over 20 years. The insurance was a smart investment. Your team walked me through the process and it was a prompt, easy process.

My experience couldn't have been better! My son's phone was stolen while he was hiking in California. I was able to get a replacement phone to my son surprisingly quickly. The rep I spoke with was friendly, courteous, and very helpful. The whole experience was very positive!

Fast service. My first replacement device had robbed. Replaced within 3 weeks. Keep overheating and shutting down. Seems to be refurbished hardware. The new devices seems to be working well, holding up still. Customer service was great, extremely fast, helpful and kind. Phone arrived in 2 days, I was also able to activate the device over the phone. Shipping back the old device was easy.

The iPhone 6S that I received is not working properly. Specifically the camera does not focus properly when taking pictures. The picture quality is very subpar. The touch-screen response is also not working properly, mostly the force-touch only works half the time and typing has some problems because of the force touch not working properly.

I am giving only two stars because, although the replacement time for the device was quick, the actual replacement phone was of terrible quality. I placed the refurbished phone in a case and put on the tempered glass screen protector and the very first time I dropped it on the ground (only from a seated height onto the dirt), the screen and the back of the phone cracked! It looks as if the back of the phone is made of cheap plastic the way that it broke. And the glass front screen crumbled, even with the case on! I am extremely dissatisfied with this service, especially considering I still had to pay so much!

The ease of filing a claim and how fast the turnaround was for the claim was fantastic. I do think the $200 deductible is a little high, though. I've been paying $11/month for coverage for over 6 years without incident. I think a deductible discount - similar to "safe driving discounts" on car insurance - would be appreciated by all customers.

The replacement phone I received was bad... I had to go through the hassle of numerous tech calls along with a trip to the phone store and wait for another REPLACEMENT PHONE and GO through downloading apps & setting up my phone again!

Without a computer and phone, I had a very difficult time!! Finally went to the library when it opened so I could access and print forms. Verizon store was not any help. It took 4 days to access paperwork. Why couldn't I do this with phone calls? And not have to print form, sign then scan and resend????

I was originally promised new device due to defect and overheating of a replacement device received only weeks before. I then received a new phone, however it wasn't the phone I already had, it was completely different model. Then told they can't promise a new phone and that I was lied to by previous rep. Took over a week to get correct phone out after several attempts with multiple reps that did not do what they said they would. I was hung up on at closing time and had to wait till next day to finish claim. Then rep did claim then canceled claim and never started new claim to ensure a new device like I was told. So had to wait several days over weekend to get another claim started when it should have been done already.

Asurion was great! Received new, replacement phone within 24 hours. Terrific service. I have always carried the coverage on my smartphones for many years, and this was first time I have ever filed a claim on Galaxy S8 Fractured Screen. With high price of replacing smartphones, Asurion is a must. Thanks, Asurion!

iPhone 6 was stolen at school. I reported it and it was replaced the next business day which was excellent for me. I would recommend Asurion for anyone with a phone of value or if you value your phone. All my phones and tablets is insured with Asurion. I wouldn't trust anyone else.

Yes I would recommend Asurion to friends and family. I was able to make one phone call and get my husband's phone replaced immediately with no problems whatsoever. I was given instructions on what need to be done once I completed the process. Asurion took care of everything from there. Thank you for the great experience.

Honda Gold Wing 2015 Navigation card - The original card didn't work. I called and the staff was so helpful... They walked us through the procedure and waited to see if it worked. When it didn't work, they told me to send it back and they would send a new one... The drawings in the instructions didn't match my bike, so it took some communication to figure out where everything was. The staff was amazing, patient, knowledgeable, and were easy to work with. The new card works great! Thanks for you help.

The original phone they sent me would not play YouTube videos correctly, and after going through lots of settings with tech support they ended up sending me a new phone at no charge since Asurion's phones have a warranty. Fast shipping! Great service!

I called one day and the replacement phone was at my door the next day. I fully appreciated the customer rep who took my request and then expedited delivery service. I anticipated a long question and answer call, but that was not the case. The process was quick and simple. THANKS!

It took a long time for you to receive the replacement phone. The service was okay. I think the replacement cost is too high. The people are representatives of your company on the phone were pleasant and helpful.

My insurance claim went quick and was easy. I have used Asurion in the past and the claims process has always been easy and quick. One suggestion is that since you have email access to the claim person, might be a good idea to send out reminders about 10 days after the claim to return the damaged phone.

Turning off "find my iphone". I have tried to turn it off. I took it to the store to and they can't turn it off either. And then Asurion sent an email stating that I would get charged $500.00 for not turning it off. So now what am I to do???

I was referred to you by a co-worker. Was presently surprised with the speed and assurance along with concern and attention to details about the delivery and how to re-program everything. Thank you for helping me with my problem.

We gave our son a phone, a Samsung Galaxy S6, a pretty nice phone. Within a week he lost it. He said he was driving, the phone was on the dashboard of the car. He took a fast turn and the phone flew out the window. Seems crazy, but none the less the phone was lost. We called Asurion and told them what happened. The replacement phone arrived the following day. We did not give it to my son.

To be fair, they did respond quickly. But that is the only redeeming thing here. I rate my experience low for two reasons: 1. After paying 17 months and then a $150 deductible, I could just purchased a new phone. 2. Asurion only gives refurbished phones. The phone I received does not work right. It drops calls, apps stop working in mid-app, and worst of all, the battery only lasts about 8 hours out of the box. I should have filed a complaint and returned the phone. However, I went down this road years ago with Asurion and they would only send more refurbished phones. I gave up after three phones last time. I knew better than to carry this insurance but somehow I fell into the trap again. This time, I just bought a new phone on my own. Never again will Asurion get my money.

I just don't understand why I pay insurance for years and yet I still had to pay $200 for a replacement. This really doesn't make any sense. Any kind of recourse do I have? I need my phone. I find this to be near extortion.

The process of getting a replacement was easy. I have had a few problems with the phone, however. Several voicemails have not reached me until several hours after the calls were made. My phone would show the missed call but again the voicemail left at the time of the call showed up much later.

I've used Asurion before and always got my phone the next day. This time around I ordered it on a Friday & it was supposed to come Saturday. That didn't happen at all. The phone came on Monday & I was very upset. Then when the phone came it had little light spots inside of the phone when you power it on. Now every time I FaceTime it cuts off mid convo smh. I know these are refurbished devices but they should be tested before someone purchases it & has malfunctions.

Replacing a unit(Droid Turbo 2) with a worn out USB port. Paid $150 deductible and the unit in was sent is in decent shape. Screen only had one semi-large scratch. However the battery life is terrible, about 75% of the unit I returned.

Was easy to file claim and very fast turnaround time. Next day. It's so worth the expense of carrying the insurance. I carry my grandson on my account and it was his phone that broke. I needed him to quickly get a replacement phone so he can contact to pick him up from school.

Replacing lost phone - The speed and accuracy of your company's response was much appreciated. The only thing we weren't happy with was what we considered a large deductible. We would have preferred to have had to pay a lower amount. Your company was professional and acted quickly to settle our claim. Thank you for your help.

I love having Asurion! Having my phone replaced within 24 hrs is amazing!!! They make the process simple and easy and get your phone sent out usually on the same day to get to you the next day. I would definitely recommend having Asurion on your phone.

Filing the claim was fast and easy. Received the replacement phone next day with no hassle and no issues. The amount of the replacement device was reasonable. I would definitely recommend Asurion in the future and not any other cheap replacement place.

You guys were great. No complaints at all. My phone came in mint condition. I was able to easily reset it up and was able to use it the same day I got it. And I appreciate it. Thank you very much and I would recommend you guys to everybody. I think I've had insurance through Asurion for years and again thank you very much.

Damage phone that was replaced - Asurion was quick, efficient, and pleasant customer service experience. The deductible was a little high but still better than paying the cost of a new phone. The website was helpful and user friendly. Again I wish the deductible was 100 instead of 150 but all in all good experience.

My phone dropped out of my purse and the face screen shattered. I called, was walked through all the steps to get it replaced. It was very simple the representative were very clear on what I needed to do. I was very happy when I got my new replacement phone. Thank you.

Called in damaged phone, gave brief information online and received replacement 18 HOURS later at my office. You guys have this figured out! Thanks for the great customer service! In today's world I'm personally and professionally stranded without my phone!

Working with Asurion was perfect. They sent me a phone within 24 hrs and gave me the instructions to replace the old phone. It was an important part of my job and home to be able to get a new phone that quickly. And it was the exact phone I had so I didn't get a cheap replacement. I was so thankful!

My phone was replaced within a day after having accidentally washed it. The only time-consuming part of the whole process was completing the questionnaire accurately and completely. Very happy having Asurion for our cellular phones. It gives peace of mind that will be replaced quickly and efficiently.

Two months ago, my son's cell phone got damaged and needed to be replaced. Asurion provided a replacement phone within 24 hours from the time I called. There were clear instructions with the package I received and the Asurion representative that I spoke to was very helpful. Great service!

When my phone was damaged I felt helpless. I needed to be on call as a relative in my car was near death. I needed a phone ASAP and received it. Thank you!!! It was a good thing as the next week I was called to come. She passed away that evening. Thank you for your prompt service.

Awesome. Placed my claim at 830 pm from California. Received my phone the next afternoon around 5 pm... from Tennessee I might add! This is how you define streamline! Well oiled machine Asurion has going! Keep up the superior service and you'll get to stay in the game. Rest assure the competition is after you! Thanks.

I submitted a claim on 6/13/17 and had to submit documents 3 times. On 6/14, I called them. They were incredibly rude and after being on hold awhile told me they didn't get the documents. I submitted them yet again and was told I would be contacted within 2 hrs. Got email saying I would be contacted within 24 hrs. Nothing. Called 6/16, again they were very rude and put me on hold for awhile. Told me I had to cancel service for the phone and cancelled the claim. When asked why they didn't notify me, they had no answer.

Everything went great. The delivery was on time and the help received from Asurion was amazing. I'm glad that I kept my business going with Asurion and will keep it going for awhile. Thank you very much for the help. It was greatly appreciated.

I dropped my notepad (LG G Pad x.3) and broke the screen. Called, told them what happened, and started a claim. Had to wait till I got paid, then called, paid, they shipped same day and I received a new one the next day as promised. The only bad thing was that I had to pay more to get it replaced then I paid for the pad itself! I had gotten this pad on sale for $69.00 and had to pay $99.00 to get it replaced!!! They say they go on the actual price of the product and they don't have time to check how much was actually paid. What a lame excuse!!! I thought the price was based on what I paid for the product. Now as an insurance company they DID NOT DO THEIR DUE DILIGENCE!!! Bad for business!

Asurion was quick and responsive to my request. Greatly appreciated the online electronic process option as well which made for an efficient process! Being able to submit my own documentation and forms online made for a great customer focused process.

Really disgusted with this service. First I spent 4 hours on the phone to get my insurance claim. I have a old Galaxy S6 Plus in gold. I call to file my claim and they tell me that all they have is black. Have no better options but to downgrade with them. So I received my product the next day that was supposed to be new with black marks on my screen. What kind of business is this? I am very dissatisfied with this and disgusted that every month they take my money to insure my phone that I purchased new and to end up getting the wrong phone and bad customer service. I will never use them again.

iPhone - I call to have a screen replacement & they offered me 2 options, go to a store or have a technician in my home & I take the second option. The technician was so professional and he recommended to replace the device so he call and order the new device for us. Thanks for the great service.

My daughter broke her iPhone while skateboarding. We filed a claim and it was replaced in just a few days. No pain or stress involved. Best insurance policy I have had for our smartphones. I highly recommend this insurance for everyone with a smartphone!

Two weeks after purchasing a Samsung 8 plus, my granddaughter had an unfortunate accident when she was entering her classroom and her jacket caught on the edge of a desk at school. Her new phone fell out of her pocket, hit the ground and the edge of the screen shattered and the phone stopped working. We filed a claim with Asurion and within a day or so we had a new replacement phone. Everyone I spoke to at Asurion was extremely helpful, friendly, knowledgeable and professional. Asurion has exceeded my expectations and I would give them a very high rating in all categories of customer service. They were able to replace her phone with one that was brand new and exactly like the one that was damaged. I was extremely happy with how they handled the whole process.

My iPhone 7 was stolen. Was very happy with the insurance and how fast everything was. However, I don't understand why my case wasn't replaced and the extra glass cover or earbuds. I pay I believe 11.00 dollars a month for the insurance. Thank you anyway. Fast service.

I have had charging problems with the replacement device. Only works with charger that came with it. Called customer service to figure out why because I don't want to buy new chargers for all the places I charge and not have them work either but they couldn't help.

Phone stolen. Replaced within 24 hrs. Within 24 hrs of receipt I dropped the replacement and had to get another... Returned broken one and got replacement. The cost was high to replace and I send my broken unit back. But overall prompt service and satisfactory replacement.

It was great! I had a replacement phone quickly, and customer service was helpful whenever I needed them. The only part that I was a little concerned about was that I kept receiving messages telling me to turn off "Find My iPhone" even after I had followed all the steps to turn it off. As it turns out I had successfully turned it off, but kept receiving automated messages. Before I knew this I had spent a fair amount of time poking around trying to figure out where the phone was still connected and worrying I would be charged. Otherwise the service was wonderful!

I was satisfied with my experience! I was able to get my phone quickly and without any hassle. The customer service was friendly and reliable. My phone was delivered to my workplace allowing me to set my phone up quickly. I was able to get back to communicating with others while on the go.

Replacement of ASUS ZenPad Z10 tablet with large screen crack - Service from Asurion simply could not have been better, start to finish: the online claim form was easy to use; a telephone call from us (necessary in the case of our claim) was taken by a real person who actually knew the answer to our question; a replacement 10-inch tablet then arrived at our doorstep unbelievably fast; and packaging materials were included for us to return the broken tablet. Asurion thought of everything to actually make filing a claim a pleasant experience! We're very glad we got the multi-device coverage!

I am extremely pleased and impressed as to how fast I received my replacement phone. The representative I spoke to was kind and professional. One fair feedback item is that perhaps a sliding deductible could be used for folks who carry an insurance and don't use it for long time periods. Thank you!

Had an issue with our LG Stylo and the screen. Asurion quickly sent a replacement within a day's time and made it super easy to switch out the phones. Definitely recommend having this insurance for your phone, especially for today's fast paced needs.

I had a crack in my phone's screen, but after a drop to the concrete, I had several cracks. I need my phone for my business, so I can't afford to wait. I did the claim online after work, and had a new phone at my office the next morning. I would definitely recommend Asurion.

Article arrived on time and almost new. Battery is a little weak but I expected this from past experience. Fairly easy website and claim process. Website was pretty navigable and it was not hard to figure out how to submit the claim. The replacement is a huge improvement over the cracked one I returned.

Easy, Consistent, Transparent - Having gone through this process when my mother misplaced her phone some time ago with an in-store insurance policy, Asurion's portal was intuitive and easy. I submitted my claim in minutes rather than hours and understood the associated costs immediately.

My phone would no longer accept a charge. Asurion responded within 24 hours with a replacement phone and had me reconnected in short order. I was amazed at how quickly everything took place! All information from my old phone transferred to the new one with minimal loss.

I received a replacement phone for my broken screen. The phone took many attempts to turn on/off. After 2 days the "sleep" button stopped working. I filed a complaint and was asked to jump through more hoops by printing and verifying my identity, then was told I had to pay another $150 for quite possibly another garbage remanufactured phone. I will not pay that. I will be changing my phone carriers and will be cancelling my phone insurance, which is the most inconvenient and useless thing that I pay for. Thanks for nothing and enjoy conning the rest of the your clients with poor quality control.

I was very satisfied with the way my claim was handled. From start to finish Asurion makes it very easy to file a claim and always handles the claims professionally. I recommend everyone owning a cell phone to insure with Asurion. You won't be sorry you did.

Great experience. We are so happy with our new product (tablet) and the timing of the replacement could not have been faster. We could not be happier. Thank you so much. Will always do business with you and will recommend you to others. We would not be caught without your service. It is second to none.

New phone arrived when they said it would and the cost was less than I expected. Well protected packaging with additional cord, battery and sim card. They also made it easy to return my damaged phone giving me enough time to be sure all files transferred to my new phone. Very happy experience considering.

Fabulous - had a phone back in my hands in no time. The replacement didn't work properly but that was replaced in less than 24 hrs. Asurion made the whole ordeal so much easier. Customer service reps were easy to work with and so compassionate.

The most hassle free, bare bones transaction I have ever experienced with a warranty! I will use them religiously from now on! I was expecting to have to fill out twenty forms with my blood and have to mail them to six different places and maybe they might get me a phone in a month, I got it the next day, poof!

Customer service and support was really good. Fluent English speaking representative was a plus. Was happy with overall quickness of service and how quick my phone got to me. I am not giving 5 stars because I think I received a refurbished phone and I have noticed a few software glitches and a few apps that were still installed. Games, etc.

I was very pleased with the service I received immediately after my phone was damaged and I completed my claim. I received great customer service from the phone representative but the convenience of having my phone shipped to my place of employment was impressive.

The people @ Asurion was very helpful to me when my phone was damaged. I really appreciated everything that was done to help me with getting another phone. I am happy and excited and I would recommend this company to someone else.

After multiple replacement phones, the last time was finally a brand-new device! I was thrilled with the brand-new device that I didn't have to worry about any weird quirks! Each time I called and spoke to a customer service rep they were friendly and helpful.

The phone I received was in poor condition. It has issues with texts not always going through. People cannot always hear me when I am talking. The back camera came with the cover cracked. I had to remove it. I did not want to have to fight being accused of doing damage to the phone, so I just removed the damaged back cover, and use the phone as is. Very disappointed. Getting the phone replaced was very easy, but everything else made me give you one star. Would do zero if possible.

My new phone arrived in less than 24 hours and was delivered to my workplace. Your website was easy to navigate. Thanks for your courtesy and prompt service. I will try to keep this one out of the dogs' water dish.

I was treated extremely poorly by your customer care department and habitually referred back to Verizon as well as send a nonfunctional piece of equipment. All in all I ended taking early 8 hours of work off to deal with this issue that took two weeks to address. I submitted a formal complaint with the office of the CEO.

Very fast replacement... and replacement is excellent. I was very happy with how fast my new phone arrived. I was worried about it being a factory rebuild, but even if it is, I can't tell. It's in excellent condition and works perfectly. Thank you.

For the professionalism of the team of Asurion I would recommend to my friends to have the services of Asurion. In addition to the speed with which I attended and I was sent a replacement equipment. Really. Also everything was reaffirmed in later calls that I made to clarify certain doubts that had which guided me step by step with demonstrated experience and total control of the subject.

My son put his phone on the roof of his car while changing into his uniform then drove off to his game forgetting that his phone was on the roof. When we found his phone it had been run over several times by traffic and was completely ruined. We contacted Asurion and received an exact model replacement within 24 hours which kept my son from losing his Snapchat Streak which apparently a big thing these days!

Was very easy and convenient, very nice experience. Thank you, this was a very easy site for me. I like it when it's easy to understand, but I do believe I called you and it was just as nice. People I talked to were very nice to me, I am very pleased.

The service that I received was amazing! The customer service agent was very thorough and polite. She explained everything in fine detail. I am thankful that Asurion was there for me when I needed them. Thank you for all that you do, and keep up the good work!

I had initial issues trying to reach a person through the listed phone number. Every time I tried, I received error messages. I then went to the website and was able to receive help online. I would check your phone service as it is not functional. Application was easy and straightforward. Extremely quick turn around time.

Service was fast and fair... Had to pay a $200 deductible but overall I was pleased. Phone hasn't given me any trouble at all. My upgrade is coming up soon. August I believe so hopefully I enjoy the next iPhone. I believe it's a iPhone8. I can't wait for it to be released.

My phone was replaced in a timely fashion. They overnighted it to me and even replaced it with a newer model of the same phone. My only complaint is that I still had to pay $150 when I already pay monthly. I just wish that it was not so expensive. I try to take care of my things, but accidents do happen and it's not always super easy to come $150 out of pocket. My new phone is perfect though. I am satisfied with the experience.

My replacement phone was delivered in a timely manner. I am very satisfied with the services provided. I will most definitely recommend getting this insurance plan to my family and friends. I did not have this insurance plan before until I got it for my son's phone and it was very worth it.

My son lost his phone. The replacement process was extremely fast and hassle free. We had his new phone in 48 hours, and we live in Hawaii. Even Amazon can't keep their 2 day prime shipping process here. Surprisingly great experience! Definitely recommend. Especially to anyone with kids with phones.

I had an insurance claim on a damaged tablet. I generally think insurance is a waste and I was really dreading the whole process. But it was so quick and easy. I was extremely pleased. I am completely rethinking my opinion on insurance.

The process (Phone replacement) was SO simple and easy and fast that I was sure I had forgotten something! The people I spoke with were very clear, calm, and capable. I would recommend your company to anyone. I was anxious about the process, but I didn't need to Be! Very relieved and content. Thank you very much!

My daughter's phone was stolen and it didn't cost much to replace it through insurance. They shipped it out to her fast. She had it within 2 days! Glad we had insurance because without it we would have had to pay hundreds to replace her phone.

Excellent customer service. They were very friendly on the phone and knowledgeable. I appreciate all that you do in my cracked screen. My phone came right on time. I personally have all my devices insured with your company.

Caring, professional, efficient and expeditious. You took the worry handling the problem from a stressful situations making my life a lot easier. Providing with a new phone!!! in an amazing short time. Thank you for continuing to making our vacation pleasurable.

Received the phone in timely manner. Phone works great and have no issues with the phone. Would make another claim if need be. Thank you for excellent service and prompt delivery service. Excellent, prompt, great customer service. Helpful. Great experience.

My son's phone was damaged and Asurion sent a replacement phone in less than 24 hours. Unfortunately, the phone would not work. But when I called them back the representative was kind and gave me no runaround about getting another phone. That phone was also shipped in less than 24 hours.

I am disappointed with the charger you supplied. Getting the charger is a great service. However, since you decided to switch out the original Apple chargers for the generic chargers I will consider switching to a cheaper insurance. They don't work.

I was sent a broken replacement phone after being without a phone for several days - when I called I was hassled that I broke the replacement phone and again had to wait for another replacement. Phones should be tested prior to being sent out.

When our device was lost, I did think it was going to be ordeal to have it replaced. My son is in the military so it was a concern getting it to him. I could not have been more wrong. You were wonderful!!! The phone came immediately and was able to regain contact with my son. Very impressed!!! Thank you!

It was a satisfactory experience. Why can you only do 2 claims in a year? If you are paying for the insurance and you break your phone, it shouldn't matter how many claims. After all, we are the ones paying the premium!!!

It's not the first time I've used Asurion to replace a phone and every time the service has been great. The one thing I noticed about this replacement was the charger was not an Apple manufactured charger. Other than that everything is working fine.

Replacement phone came in with a crack around the home button. Also missing a small piece of the glass on the home button. I'm very dissatisfied and would like a new replacement phone. I can't even use the fingerprint unlock. As well as it doesn't turn on right away.

It took entirely too long for my new phone to be ordered and delivered. My phone is a major part of my job so I ended up out of business for nearly a week. The reconditioned phone I received had the previous owners pictures and videos on it and they were very weird. I thought I might need to call the police; they were so weird. Anyway, your entire company sucks and I know you are the only one out there so why would you care?

My exchange experience for my lost device was quick and easy. The application/submission process is a bit disjointed having the majority of the process online/electronic form, but then I have to print, physically write information on a piece of paper, scan back in, upload, etc. The deductible appears to be higher than appropriate.

The screen on the phone you guys gave me have 2 spots where the screen is just white and the quality of the screen isn't as nice as my other phone. This phone also needs to be reset quite often because I touch the screen and nothing happens.

I was completely amazed by the customer service. I expected to get a hard time, but instead the service representative was pleasant and fun. Easiest time I ever had with a warranty. I'd recommend everyone deals with this company for any type of device warranties.

The process was very simple and the website was user friendly. The turnaround time was very quick. I know I was told that we would get the phone within 24 hours but I was skeptical. I was very pleased when it arrived in a timely manner.

The experience started off shaky when the first 2 devices that were sent from the claim were defective. However, the service was amazing and they did a fantastic job of correcting the issues. Overall it was a great experience. No one wants to have to file a claim after cracking their phone screen but this company made the process very easy.

The claim was dealt with in a timely and efficient manner. Process is a little more complicated than in the past due to extra paperwork that needs to be submitted. However I am still completely satisfied with the service provided by Asurion.

Service was great. The process to replace my phone was simple and easy. I had the phone by the next business day. They were able to send me the same make and model that was stolen. That was important to me. As my phone is several models old. However it is the best smartphone model.

Finally had to unfortunately use this service to replace a slightly damaged new phone. Had to wait a small, but acceptable amount of time to have new replacement phone shipped due to back orders and such. When it shipped, phone arrived quickly. For the price, you cannot afford to not have this coverage. Good company.

I've used this care plan probably close to a dozen times over the years, for various items. At first, I gotta say that it was basically trouble free, other than usual of not being able to understand what the rep on the phone is saying. But I can honestly say that with each claim it has become harder and harder to complete one with these people... It's now almost to the point of ridiculously impossible. The majority of mine have been with cell phones, but there has been a few on gaming equipment also. I quit buying big ticket electronics, such as TVs, laptops, etc. from Walmart a long time ago. Personally, That just never did seem to turn out good at all. But I do like the Straight Talk no contact cell phone plans, and have used it faithfully for years. It's just too bad that the durability of most cell phones hasn't improved yet.

There were a few hiccups in the process between electronic and paper claim filing... and the first replacement phone was defective, but the end result of receiving a brand new and more current model replacement phone wasn't expected. The shipping was next day and very much appreciated.

Everything was cared for quickly and efficiently. Submitting required paperwork was hassle free and the replacement equipment has kept up brilliantly. I will always carry my protection service with you and will always be very well recommended and given the highest marks.

Fast service, very friendly people. They listen to me, walked me through the whole things, made sure I understood everything. I was very please with the short hold time. Thanks so much for all the help you gave me.

My claim was handled very professionally and very expeditiously. I will recommend Asurion to anyone that asks of my experience. I have had quite a few claims and they were all handled in the same manner. Thank you for all your help with these claims.

Phone arrived next day air, free of charge. I don't like the fact I pay $11/month on premiums as well as a $150 deductible for a remanufactured phone. But over all the claim was simple. Would recommend to anybody who is hard on devices.

Both of the replacement phones that were sent to me was horrible and he is horrible. I'm now stuck with a phone that the camera does not work on nor does the video camera work on and it has this loud noise in the background.

This experience could have been less unpleasant if my replacement could have been faster, without my having to wait 3 weeks, and if the insurer would have told me that a charge was due. The charge was enormous-- for a phone that could not be used any further. All in all, it was one of my life's least happy experiences.

My old phone stopped working properly. This was a stressful situation for me. Technical support tried their very best to assist me but nothing worked. I was instructed to get a new phone. I contacted Asurion. The representative was courteous, empathetic and knowledgeable. She guided me through the process and my replacement phone was expedited with next day shipping. I recommend Asurion to everyone.

I was surprised at how quickly the new phone came. It was there the next day as promised. The new phone is working well. I am more likely to keep insurance on my family's phones now that I see how easy it is to file a claim.

The phone was replaced very fast, was easy to back up and I loved that you sent me a return shipping envelope. Very happy customer. Thank you for the fast and easy replacement of my new iPhone 7. I will be using your service in the future for sure. It was also very cool that you guys provided a new charger as well.

This definitely was a worry free process... dropped my phone and it would not allow me to make or receive phone calls. Contacted Asurion, filled out the required form online, received my phone the next day! For some reason the phone I received would get super hot very fast. Contacted Asurion and it was not a problem. Received my replacement phone the next day. It works great and I'm one HAPPY customer!!

Issue with bent iPhone - Excellent service called from Verizon store North Attleboro, quick prompt service and turnaround time. No issues. Received phone within 24 hours, just had to disconnect from home, your representative was most helpful. I would recommend this to friends and family. We have been Verizon customer for many years.

The kid's tablet I bought got damaged. Lucky I bought insurance for it. I called, it was a simple procedure. The CS people were really helpful and pleasant to work with. In two days we had a new tablet. We were very pleased with their service. They were great to work with. It didn't take long to do the claim either. It was a good experience.

Asurion honored my insurance contract and all of its terms without any issues. Claims assistance was very good. My only complaint would be that the online portal had some bugs. But the telephone customer service representative was able to help me without any hitches.

Replacement device was received in a very timely manner! S7 Edge screens cracks very easily. I would have liked the option to downgrade to the regular S7 but service was great nonetheless. The process of getting a replacement was very easy as well.

Great service. However, I have suggestions: 1. While the info about removing SIM cards and batteries IS provided on the envelope, it wasn't until I was sealing the envelope that I read it. Recommend adding this info to the other paperwork as well. 2. The info about removing the battery was actually not necessary for my phone - iPhone 6s - and I spent some time attempting to find a dealer who would do this. Recommend revisiting this instruction for certain phones.

The insurance claim was easy to file, the response and information from Asurion was accurate and fast. Husband was back in business in 2 days! Minimal compared to what it could have been. Bought him a heavy duty holder/screen protector and he is happy.

Great fast service when you need a phone asap. Super helpful customer service. Thanks guys for all your hard work and striving to have a great customer experience. My only suggestion was to let customers know that the phones they would be receiving are recycled phones and not a new replacement.

I received the replacement phone quickly. It took a long time to get all of my apps uploaded again with passwords. It would be great if Verizon/my carrier/could tell me how I can backup my apps so it would be easier to reload them.

Asurion offers a specific insurance plan. Pit has a deductible and you may receive a refurbish phone. Verizon tells you none of this. They just want to sell you one more item. Verizon puts Asurion to be seen in a negative light.

I am extremely happy with the service. Thank you for the very quick in responding to the need of the customer. I definitely recommend the service to others. I will also want to continue using this service whenever I have a new phone/contract with the service provider.

The service was great! I ordered my new phone at 2:00 in the afternoon and it was delivered to my workplace waiting for me on my desk the next day as soon as I walked in. Super easy to use website. Fool proof.

It was quick and easy to get my phone (screen broken) replaced. I went to my carrier who helped me file my claim. Two days later my replacement iPhone 7 was delivered. Progress of delivery and complete instructions were conveyed via email. Thank you for the great service.

I was very happy & satisfied with my experience. I had a V10 & it was replaced with the next generation V20 because my V10 was no longer in production. I love my new phone. Customer Service was wonderful. I would definitely recommend Asurion. I believe this was my 2nd time calling for a replacement due to my carelessness.

I was so happy when I realize that I have placed the insurance on my new phones. My wife was at Fiesta Texas in San Antonio and we bought a pouch to put her iPhone in. The pouch was supposed to be waterproof. Unfortunately it wasn't. When she walked out of the water park the phone was flooded in water. We try to dry it for several days. There was nothing that would turn this thing on. Yes I immediately call my insurance provider and it was such an easy transaction. By the following day I had my new phone. Well yes you have to pay the deductible but it's a lot cheaper than paying $800 for a new phone. A phone insurance that you can trust.

They were very helpful in handling my claim. The new phone was delivered when promised. They understood that this phone was my only way to communicate with my family. I would recommend Asurion to all my friends and family. Keep up the good work.

The replacement phone was defective and had to be replaced two weeks after receiving it. HUGE INCONVENIENCE. I was unable to receive critical communications or make or receive calls for three business days because of the severe nature of the complex failure of the phone.

I was sent a phone with a little crack in the camera. I didn't think much about it. It did not affect me. Now a month later I was answering a call and my finger broke the glass on the camera. I called and the lady I spoke to told me it was my fault, and void the warranty. I asked if there was anything they could do she said "yes file a claim" and spent another 150 dollars that I just spent a month ago. Working in the customer service area for a while now and know that's not how you treat them. I would like a member of management to call me and make this right.

The sales associate at Verizon said I shouldn't have had to pay a deductible because my phone was so old. But I was charged anyway. I got my phone the next day. Had to have help getting my information stored, but I finally got it working again.

The phone itself does not work properly. Drops calls repeatedly and the home button does not work continuously. Imagine the phone is refurbished? Does this happen often? My daughter's claim was handled beautifully. Any suggestions? Thanks for any help.

Everyone I spoke with was very attentive but Warren. I spoke with him twice and each time he seemed a little off, maybe I was just the phone call he got after dealing with someone that wasn't very nice. Other than that, you guys were great and I appreciate your business.

I returned my first Asurion replacement iPhone 6S because the speaker stopped working. Now my second Asurion replacement phone will not retain a charge longer than three hours. I was planning to call to ask for another phone. Please let me know how I should proceed.

Very good customer service. Awesome experience. Very easy, the associate very knowledgeable. Everything I needed for the return was provided to me. I will be recommending to friends and family. Customer service of this magnitude will keep me here.

For my Galaxy S7 edge... fast service. My screen was shattered and I got it replaced within the next day, but after a few weeks the backing came apart. I called and right away was able to schedule a replacement phone to be mailed to me at no cost. The customer service personnel seem to be very understanding. Would definitely recommend to others.

Broke my phone, stupid me, without proper protection on it. I went to my carrier and submitted a claim on my Asurion insurance. Within 2 days I had a new phone in my hands, with no hassle, no questions, no problem! They also provided a return envelope for my broken one, with postage paid. First time I've ever needed the insurance that I've always carried, and I'm grateful it was this company!

I was satisfied with Asurion's claims process. The online process was relatively simple and I received my replacement device within 2 days, even though the new phone still has a slight defect. I would recommend Asurion to my family and friends.

Very thankful it was replaced so quickly. Thank you for your prompt response. I was totally stressed out about it being taken. Your clear guidelines and return directions if found or returned to me was clear and easy to understand. I am glad we covered our devices with your service.

The whole process of replacing my phone was very simple. The replacement phone arrived right away and returning the old phone was easy with the return envelope that was provided. I am very pleased with the simplicity and speed of getting the replacement phone.

Fast replacement was greatly appreciated. A lot of paperwork for verification, but worth the hassle. Proof of who I am should be covered through Verizon sign up, log in, etc. Replacement phone worked perfectly and activated without hassle.

I was very pleased with the service and how fast I received my 'new'/refurbished phone. But the phone I was sent was defective. So I had to call in for another one. Was told to try different settings on the phone when I already did everything that was suggested (even though I shouldn't have to do anything in the setting to get the phone to work properly). It created an inconvenience.

I was so glad I had this coverage when my iPhone 6 128GB took a swim. The process was super fast and easy. The device is identical to my old one and works fine. Setup of the new phone was easy, but I got a little confused with the activation. Verizon helped me out with that part.

I keep getting phone calls saying that the phone that I returned is still tied to an Apple ID. According to Apple that phone is not tied to any ID. I do not want to get charged $500 for a phone that I've removed from Find My iPhone as required.

My son's iPhone 6 was actually bowing (bent) and not working properly. Not sure how that happened. Anyhow, Asurion had a new phone to him next day. Instructions were all very clear and return postage paid envelope provide so simply dropped old one in mailbox. A+ customer service. Glad we have this insurance on all phones.

The online firms were easy and user-friendly. The whole process was Amazing and easy and I was very satisfied with the customer service. The phone arrived the very next day and I was able to have it mailed to an address where it would be signed for. I would highly recommend this company.

While every representative is supportive, I would presume your system has not allowed 4 of your team members to send me a copy of my claim from January so I could get reimbursed from my credit card company (I don't remember which credit card was used). A minor fail from years of good service.

Phone is working okay. When receiving the phone I felt very stressed about setting up the phone and sending it back to Asurion but Verizon Wireless helped me to activate the phone and helped me to delete everything in the phone before mailing back to Asurion.

My phone was on its last leg after a tragic fall from my pocket a month or so earlier. I went to the Verizon store expecting to have to buy a new phone, but I really liked the phone I already had. When they told me I had insurance and could get a replacement for $99 I was so happy. But when they said I could get the replacement in the mail THE NEXT DAY I was floored. I had a little trouble setting the phone up, but the Verizon folks straightened it all out very quickly. THANK YOU!

Had a great experience. My claim was taken care of quickly and the replacement phone came the day I was told. The online claim form is easy to use and makes the process easy. I didn't have a long wait on the phone when I did need to call. My questions were answered quickly and correctly. An overall great experience with the handling of my claim.

Asurion's service was quick and easy. I had my replacement within 24 hours from the time of my submission. The entire process was easy and steadfast. All communication was simple and all service was friendly. I will continue to do business with this company.

Asurion was extremely fast, polite, accurate, and reassuring. I was very grateful for their professional approach and desire to help their customers feel at ease. Their service was outstanding. My new phone arrived in less than a week. Thank you Asurion.

New phone came in excellent condition, instructions were clear on transferring data. But, instructions were unclear regarding SIM card. They stated that if you receive a new SIM card in the package, to insert it into the replacement phone for use. If it didn't come with a new SIM card, use the one from your original phone. I received a new SIM card, put it in the replacement phone, and after hours of frustration trying to make it work I just put the original SIM card in and it worked. The instructions need to clarify this. I didn't know what to do with the new SIM card, so I just put it in the envelope with the damaged phone and sent it back.

I had my phone stolen when someone broke into my home and they were very quick about replacing it and the accessories. It came the next day, no questions asked or problems from them. I would recommend them to others.

Very easy to work with and fast service too. The replacement phone arrived in just a few days as stated. Very easy to return the old phone with prepaid mailer... Was told to retain old battery and all cords and charger.

I am very pleased with the service. My phone was damaged. It was very easy to complete online claim service. My new phone was delivered within 48hrs! The instructions on how to activate and return damaged phone was easy to follow. Thank you!

I was 100% shocked that I got my phone on two days... over a weekend!!! I left for vacation the next day! The service I had over the phone was also phenomenal! It was the best experience one could have when the worst thing that could happen happened before vacation!

I got a phone a month ago. Over the month I've noticed that sometimes my pictures come out foggy, and at first I thought it was because my case or smudges on the camera but I started seeing moisture under the camera glass. This past weekend water was spilled on the phone that is supposed to be water resistant and even though we quickly dried it. The next day the phone was acting up and I could see water in the camera on front and back of the phone. I tried several methods of drying the phone but eventually it stopped working.

Everything was handled with courtesy and detailed explanation. Very friendly and helpful. I was notified about shipment dates and also provided phone numbers of different departments should I have trouble activating new device. I was provided tracking info asap and notified with updates. Thank you for actually caring about your customers.

Screen damage. Could not call out nor receive text. Customer representative made the process great. I'm glad to be apart of Verizon family. I would highly recommend Verizon service to family and friends. Received phone in a timely manner. I am pleased with my Galaxy 6. Thanks again Verizon representative for clear and fast service.

While traveling in Ireland my wife lost her cellphone. When we reported our loss Asurion wanted to send a phone to us but we decided to return to the States to settle our claim and I must say the lady handled our claim most professionally and with utmost courtesy. These people expedited a phone to us within 48 hours. The service was impeccable. I would recommend these guys to anyone with a cellular unit.

The only issue was that the Asurion Rep was not versed on what to do if your phone screen was cracked but still worked. She was not tech savvy so I ended up going to the APPLE STORE. It worked out fine but shouldn't the reps understand the actual issue? SIGH. Thanks for the fast turnaround on everything. I would definitely recommend using Asurion.

I am about to send back my 3rd replacement because it does not work. I wonder if reject phones from other customers are being recycled and replacements. The turn time to send New/used phones was short which is good. It is a great inconvenience to have to boot up a new phone multiple times in a matter of weeks!

After ordering my replacement phone, I was informed I'd receive it by the next day. It did not show until the third day. The phone I was sent has randomly shut itself off a dozen times since I received it. I'd like an iPhone 6s instead of the replacement 5s I was issued. Thank you.

My cell phone charging port it was damaged and would no longer charge my phone. It was replaced in an expeditious manner. Everybody I dealt with was very professional. The insurance I purchased was well worth it. Needless to say I'm a happy customer. Thank you very much.

I had damaged my iPhone 6 and it had a defected screen. I filed a claim [which was very easy to do because of the simple directions], received my new phone, and the switch was very easy. All the directions were simple and easy to follow. Thank you so much!

Your company really needs to have your customer service representatives take a customer service class and if someone pays for insurance on a monthly basis and pays a large amount of money for a new product they expect to get a NEW product not a refurbished one!!! Horrible insurance company.

I had quick and efficient service from Asurion when they replaced a damaged phone for me. I am very pleased with their service. I would gladly use their insurance again. I have it on all the phones on my cellular contract.

Working with Asurion was very easy and efficient. My son had a replacement phone in 24 hours. Even though I live across country from my son, I was able to take of this claim over the phone. They worked with my son to make the whole transaction smooth. Thank you Asurion!

Cracked my screen and got new phone in short time. 3 days including the weekend. Very satisfied with customer service too. Will always use this option here on out. They really did a good job. I would recommend this service to my friends and family. Thanks Asurion.

Recently had my phone screen crack due to my negligence. Called Asurion and they had the issue under control in very, very short order. "Kudos to Asurion". Well done all the way round!!! So, I'll just say thank you.

Asurion was fast, efficient, affordable, and all around incredible at helping me get my replacement phone after I broke mine on the job! If you have any doubts about whether or not you should cover your phone, just do it! Accidents do happen! Thank you!

I paid the $200-ish dollars for a replacement Galaxy S7 Edge. It took a couple of days to get everything back up and running...apps, passwords, photos, etc. We hadn't tried the camera until about a week or two later and found that it was defective. I called in and was told I had to reset the device before a new replacement could be shipped out. Though I kind of understand the policy a reset would have wiped out all the work I put in to getting it back the way it needed to be and I wouldn't have had another phone to back it up to for call logs, text messages, etc. I opted to pay to have the camera replaced out of my own pocket. Horrible experience. Would not recommend your company for insurance.

The service was unbelievable. My phone blew up and I reported this to Asurion. In less than 24 hrs I received my replacement. Since I do not have a phone my cell phone is my lifeline. Thanks Asurion for outstanding service.

The process is great, very convenient and user friendly. Also very fast. I would highly recommend this insurance plan to anyone with kids who have smartphones. I think the monthly pricing is fair. The deductible could be a little lower considering you get a rebuilt phone. Probably $100 would be better.

I got my phone the next day which was awesome! It worked great for the first two weeks. Now it only charges on a whim and doesn't hold a charge up save its life. I loved how expedient the company was but the quality of the phone was nothing more than subpar. Not the best experience I've ever had.

I removed this insurance. Yes they replaced the phone quickly but it was a used phone. Also the fact that my mother had to pay 150 dollars for an old used phone didn't make it better. I've been a customer for 4 years and never used insurance. The money we paid you guys could have been saved to buy a new phone. Another thing is you guys are quick to charge without even checking to see that you charge double on what we needed to pay off the phone.

My daughter recently broke her phone, and like any teenage daughter, she was devastated!!! After contacting Asurion to get a replacement the same day of the incident, we were sent a new phone the next day! The customer service and replacement process was excellent! I would recommend this program in a heartbeat.

To all the consumers out there please DO NOT BUY protection plan from ASURION. The description they have is not accurate. If they can't fix the computer they will just DENY the protection plan you had with them. I send in my laptop because I spill coffee on it and it won't turn back on. They send me a letter saying they found a roach inside the laptop so they are Cancelling the coverage. After I called to find out about it they say they send me a service agreement in which they mentions that. Be careful with these people. Give extra $10.00 and get SquareTrade warranty. They are better. My Amazon order # is **. With Tax I paid $140.81.

Thank you for the quick and easy process of getting me a replacement phone. I do want to apologize for taking so long to return the broken phone and for inadvertently entering the wrong date of the return when I called today.

I understand needing to speak with the account holder for filing a claim. AFTER waiting and waiting to finally talk to a rep, I'm told I need to be the account holder. I had the account holder call back, verified the info. I call the next day still unable to complete my claim, "I need to speak with acct holder..." IF ONE REP spoke with the acct holder all reps should see that in their system, why keep having a customer call back...

I broke my phone on a Friday night and I had my new phone within 12 hours of filing my claim. Simple and easy to file the claim. Sent a return envelope for my broken device. All I had to do was drop it in the mailbox. Gave me an option to lower the price on my deductible as well.

My husband recently dropped his phone, shattering the screen. I appreciate how easy and quick it was to arrange for the replacement phone to be shipped to our home and the damaged phone to be returned to Asurion. We will definitely obtain Asurion insurance on our phones going forward.

Asurion's online claim service was very easy to use and the fast shipping was greatly appreciated! Asurion made an unfortunate situation manageable and easy to handle, from the simple steps online to register the claim to setting up the replacement phone and finally returning the damaged device!

I needed a new cellphone asap for my husband, he fell in the canal water and drowned his cellphone. I call Asurion, they mail a new cell right away, I received it the next day. I had great service and help. Wonderful customer service.

AWFUL INSURANCE. They were more concerned about my water damaged iPhone and turning off iCloud so they can sell it before trying to help me get a replacement phone. They would not help me until iCloud was disabled which is hard when your phone is damaged AF. Paid $200 which was steep and they didn't even send me the same exact phone. Will cancel and get AppleCare next time!

It was very easy to file a claim when my son's phone was damaged. I received the replacement phone promptly and I thank Asurion for their good customer service. I would definitely recommend Asurion to my friends and co-workers. They truly take care of their customers.

Past experience with Asurion had been excellent. Recently had to have my 6s replaced. Could not charge the phone. Phone arrived next day. Could not recognize SIM card. Returned it followed by a replacement that when making a call the person I was calling could not hear me whether using the speaker or not. Received a replacement not on current version so when setting up it could not restore until it was set up as a new phone, upgrading to current version and then restoring from iCloud.

Replacement phone doesn't work properly. Constantly stuck in 3G vs 4G. Terrible reception. Regularly disconnects and drops data connection. Bluetooth won't recognize any devices. Replacement model was identical to my broken phone. I know how phone SHOULD work. Overall TERRIBLE quality control by your company.