Asurion Reviews

Awesome service every time I have used Asurion! Very fast service. My phone was shipped quickly! And the phone was just as I expected. I would recommend this service to anyone. The deductible is too high though. That is my only complaint. Keep up the good work!

On Sunday, I dropped my phone and my husband filed a claim with your company. I was sent a phone and received it 2 days later. I took out my phone, read the instructions, followed them, but my phone would not activate. I took it to my local Sprint store and was told I had a SIM card that would not work and therefore I could not use my phone. They don't make SIM cards for the phone I was sent. Sprint told me to contact you about a replacement, which my husband did. He was transferred to 6 different "representatives" which all gave him the runaround... We now have 2 broken phones and are out $100. My husband asked to speak to a manager. Crystal answered the call and informed my husband that SHE was in fact the CEO of Asurion and that they do not offer refunds because it is insurance.

I was very happy with the product. I was a little worried about the find my iPhone app because my son forgot his password and it took me a little while to get it turned off. That's the only thing that worried me but otherwise completely satisfied. Thank you so much.

Received phone quickly! Thank you. The replacement phone has either a tiny scratch or it might be a tiny crack in it. Hard for me to tell which it is. That is disappointing, and I've been unable to get a response back when I've tried to contact you to either fix it or send me a phone that has no damage. What do I do about this?

I requested a replacement for my lost phone. The online process was really awesome and phone came next day which was like wow. Then to open the phone and realize it was sent with no battery or charger. I called the Customer service and they advised that it's out of stock and I will have to wait maybe 1-3 business days. That was so ridiculous. What the use of sending a phone without its battery?!! It's like selling a car without Tires, like seriously!!!

I depend on my cell phone for work and livelihood. My cell was completely destroyed by my service K9 (chewed-up). Thanks to Asurion Insurance, my cell phone was readily replaced within 24 hours with no questions asked other and a brief description of what happened. With ease and convenience of a return envelope of the damaged phone. I have no idea how the process could be more user-friendly.

I was very pleased with the process and how easy it was until I received my first phone that was damaged. Contacted and received yet another damaged phone upon receiving that one. I decided to keep the first damaged one because I was sick of dealing with having phones mailed and having to send them back. After it was all said and done my credit card was charged $500 for a phone that was returned which in turn caused all sorts of problems with my credit card while on vacation and the $500 has still not been removed.

The service worked as advertised. I made my claim and received a replacement phone the next day. Considering the cost of replacing a phone today, the insurance is a no-brainer. I will continue using the Asurion service moving forward. Great, quick service!

I busted the screen of my Galaxy J36v cell phone. I contacted ASURION the day I did and they shipped me a new one the next day. I am very happy with their service. I was traveling and they shipped the device to my destination.

Asurion does a wonderful job making a bad situation turn into a great one. The company makes the transaction and change between phones quick, seamless and efficient. They provide great instructions, representatives are always willing to help, and always follow up with the customer to make sure everything has been taken care of. 10/10 would recommend!

I recently discovered that my phone had a defective GPS and it needed to be replaced. I tried to log into their website, but their website isn't functioning correctly so I had to call. When I called they told me it would be 162 dollars to replace my phone. More than half the price of the current value of my phone. The deductible is outrageous, but it gets worse. Phone insurers, typically realizing that defective phones should be replaced a soon as possible, are usually really expedient. Not these people. I have to send them a copy of my identification through an email that I should receive within the next couple of hours. Then once my identity is confirmed through snail mail they will then guide me through the "next step." This company is horrible and there are multiple insurance companies for phones that do a much better job.

Nice to get my phone the next day after it took an unfortunate fall. I purchased a tempered glass screen protector to prevent this from happening again. The price is quite high to replace, but nothing compared to a full retail purchase. Maybe the cost could be added as payments? That may help people who can't afford the full price.

Prompt, convenient replacement. The process was easy to complete the request for replacement. The phone arrived the next day brand new. I was pleased by the entire process. I would recommend Asurion Insurance. Customer service was excellent.

Phone screen was damaged, filed a claim and was promptly sent a "reconditioned" phone. The phone received has a cracked screen. The charger that was sent with it isn't the correct one. It has had several glitches in which I have to cut the phone off then back on to get it to function or to get the screen to work. Sent email to Asurion a week ago and still no response. If wasn't forced to use Asurion I certainly would not but what other choice is there? Exactly! If they had some competition then maybe their service wouldn't have so many complaints with the Better Business Bureau. Maybe now, I doubt it tho, Asurion might respond back and I can at least get a phone which I can talk using the speakerphone without it fading in and out.

I have unfortunately had to use my protection program a few times. I must say that Asurion has done a fantastic job every time. This time was the easiest - no need to change SIM cards or go through a difficult setup process. Turned the phone on and simply followed the prompts. Thank you for your great service!

Fast, friendly service. I haven't seen confirmation that the returned phone was received. That's my only concern/complaint. If I knew it was received and accepted, I would give 5 stars, happily. The instructions provided were thorough and easy to understand and follow.

Great customer service. Got my replacement phone back and was able to return the old phone back just as easily. I don't know if this is refurbished phone or not because sometimes I get a ring tone, and sometimes I don't when someone calls and right now, I don't know if going through the hassle of changing phones is worth my time. At the price I paid for my coverage, a new phone should be sent.

I had bought a reconditioned phone so I thought it would be useful to obtain coverage for it. After owning it for a while I found it becoming more and more difficult to connect the charger, as it wouldn't go easily into the phone port. Eventually I was completely unable to get the cable connector into the port so I sought compensation for "damage" to the phone which rendered it unusable. I received another phone in less than 48 hours and suffered no loss of service (having used the ultra power saving mode) while awaiting the replacement. I had another 14 days to return the damaged phone, which was very convenient because I just put it in the provided return envelope and mailed it. It was expensive ($150) but much less so than getting a new phone.

I have been with Asurion for years, I am one of those people who drops and fumbles the phone a lot. So replacement is almost inevitable at some point. In the past it has been very prompt, but this time was different. I lost the phone this time, affidavits took a few days to work out, so it was actually a 7 days from the start of the claim to when I received the replacement phone. But this is the only time where the ball was dropped. Nonetheless this is a great insurance for those of us that are hard on our stuff. You know who are, this is one more form of protection.

Better experience than I could have hoped for. Very easy to file the claim and the new device was overnighted... Just wow. You sold me on the need for insurance and in particular, insurance with your company. Keep up the good work, it was a pleasure doing business with you.

I received a new iPhone a couple months ago and it seems like no one can hear me very well when talking on the phone with them. If there is any way to get a new phone sent I would really appreciate it.

I called the service department and got a rude customer service associate that asked me for the phone number for my tablet, which I didn't have since I never use that phone number. I asked if she could just look me up in their system since I have been a customer of theirs for years but she sent me back to Verizon. Call Verizon back up and told them I had been transferred to them and then hung up on. They gave me my phone number for the tablet, which I relayed to the new Asurion representative, who then asked me what model my tablet was, I didn't know, so back to Verizon. I called Verizon and asked for a supervisor, as I realized that this game would likely continue...which it would of because the next question was going to be my MEID # or such, which nobody would know. So the Verizon rep then told the Asurion rep all my information necessary to fill out.

Needed phone replaced and you sent the first one in a timely manner. Did all online which was nice. This phone did not work properly. I called and spoke to a nice man. A new phone was sent the next day. All good now. Thanks.

Your staff could not be any more accommodating. They were kind, understanding and direct to the point to give me quick and efficient assistance and get me set up with a new device knowing I needed it for a business trip the following day. Thanks for it all.

I had a few issues with 1st phone that was sent to me but then upgraded to another phone. But since it did not allow me to use an ext memory card I wasn't going to have enough memory w/ the new phone Note 5 so they resent me the Note 3. So far good.

I broke my phone and they immediately sent out a new one. When the new phone arrived, there was a pre-paid bag to return the broken phone. All I did was place the phone in there and mailed it back. Very easy process!!

We were sent a phone for Verizon that was a prepaid phone. When we took it to the store they could not activate it correctly. We had to have a new phone sent to us. It took 11 days until we had the second phone activated correctly. Not satisfied at all.

They were extremely fast in mailing the replacement phone. We experienced excellent customer service when asking questions. We were directed to an alternative website where we could find the information we needed when the company did not have access to it. It's a great price for the plan for when something goes wrong with a phone. A great alternative to having to buy a new phone and plan from the cell phone companies.

From start to finish I was pleased with the ease of filling my claim online. It was a quick, easy, & painless process which was very much appreciated. They followed up afterward to see if I had any questions or concerns. Great customer service! I was highly satisfied!

My son missed his pocket when putting his phone away. I called Asurion, a few questions and a few minutes and replacement phone was on the way. Received the next day! Very good service. Very courteous, couldn't have been any simpler.

The new phone you gave me won't hold a charge longer than a couple hours. Within the first week the battery was defaulting and not working properly. Wouldn't be nice if you guys replace this one with a better replacement please.

The Phone that you guys sent me dies much faster than my old phone did, this one's battery must be worse than other phones. I have to charge it at least twice a day. Even if I am not using my phone, the battery gets depleted very fast which greatly inconveniences me. You guys always send phones that have issues with them and I would appreciate it if you did not send phones with battery issues.

They took care of our claim quickly and professionally. My son broke his screen and by the next day he had his new phone. He was on break from college so it was important for him to get it replaced quickly as he was to go back that weekend.

This entire process is ridiculous. They told me to go to icloud.com website to turn off the Find My iPhone and when I call them for help, they told me something is wrong with my login on icloud's site since I should be able to see the Find My iPhone option. Well, duhhh... If I never set it up, it wouldn't be there. So, I went chasing my tail and spinning my wheels for two days from bad instructions. Icloud finally help me figure it out to avoid a potential $500 fine. Took two hours with all the going back and forth, plus me trying to figure it out after on the phone with Asurion. Secondly, you "highly" recommended me to ship to my business, not sharing that the phone would be addressed to the account holder, my husband, not the owner of the phone, me. I work at a large organization, so a name error like this is big trouble meaning no package will be received.

I was very satisfied with the service reps & how efficient they were with paperwork & getting the replacement phone to me. The part I wasn't happy with was having to fill out an affidavit & send a picture after dropping my replacement the next day. Accidents do happen and as long as I've been using your service which is around 15 years I was very irritated about this absurd process & actually gave thought to canceling the 4 phones that I currently have insured.

I was very upset that my phone's LCD had broken from a simple fall. I had started the process to get a new phone and then changed my mind and called Asurion. They had my phone there the next morning and I had called after 6 pm or so the night before.

My insurance claim went smoothly and everything was easy to navigate. The online forms were easy to fill out and submit, and help was readily available. I am very glad this online tool is available as an option, because it is so much easier than going to a store.

The service provided in replacing a broken phone was unbelievable! The claim was easy to file online and only took a couple of minutes. We were blown away to find a new phone delivered the next day, on a Saturday! You can't beat that kind of service!

I would recommend this company to other friends and family, mine phone isn't working the best so I may see if I can get mine replaced.

We had our brand new iPhone 7 Plus stolen at the grocery store at approx. 3:00 pm and had a new iPhone 7 Plus at our door at approx. 10:15 am the next day. Very pleased with that speedy time in replacement. Plus, it wasn't a refurbished phone, but a new one. The phone that had been stolen was only 13 days old. Thank you so very much!

Jennifer lost her cell phone a few weeks ago. I called Asurion for replacement, which you sent one overnight. In the interim, Jeni was called and said it was found. She is waiting for it to arrive at her address. Then I will send back along with the cell phone that she lost in 10/2016, which was found about a month ago. Thank you Asurion for your wonderful service.

Thank you for your fast service for my phone replacement. The new one is working very well. My phone was damaged by a Verizon employee, but he was trying to help - wiped solution to attach a Zagg cover, but there was a tiny crack on phone which then Apple diagnosed failure as liquid damage. I had never dropped phone in water, always had the better Zagg cover and Otterbox - but crack was between the Zagg cover and top of phone - only tiny unexposed edge of phone. Hard to pay deductible when you purchase all the protection you can, but thank you...

It was very easy to put in my claim and I received the new phone quickly. The only issue I had was with the return. There was no paperwork stating it was my old phone being returned. I can only assume all was well. It would have been nice to receive an email stating it had been received.

The new device was received promptly. The reason for lower rating was because of process. Customer service was not helpful. Form must submitted online but had to be printed out to complete and then reattached online. Not everyone has ability to print.

The experience I was a good one. There was an issue with the delivery company, but that was of no fault of Asurion. Asurion was with me every step of the way. I could not have asked for better customer service. I would and have recommend Asurion to anyone.

Phone (iPhone 6s Plus) was replaced with a refurbished phone rather than new. The refurbished phone has had problems. When I called to ask why it was refurbished, was told they "tried" to send new phones but they may not have had any. For the amount of the deductible paid, this is a poor policy.

The process was quick and easy to complete. The process was so easy that I do not have any complaints. The device was delivered and received in no time. It was like my device was not missing at all. I would definitely recommend Asurion to my family and friends.

The customer service person was terrific. Walked me through the whole process. Phone arrived overnight as promised. We were thrilled with the service we received. I would recommend your company to anyone wishing to have insurance on their phones. They made the whole process very easy.

Exceptional service. I absolutely love doing business with Asurion. The entire process was so fast and easy. No phone calls, everything was done online with no hassle. I got my replacement device the day after I filled out the claim. I can't think of one negative thing to say about this company.

When I had to have a replacement iPhone for the one I lost/was not retrievable I was able to easily and quickly get a replacement iPhone from you all. The customer service representative on the phone was very helpful. Also, when I went to the website it was very easy to submit a claim.

Awesome service, phone replaced in less than 18 hours, couldn't be happier with the service!!! Painless reporting and super-fast reply. Return policy and envelope were very easy to follow. I am usually suspicious of "insurance" on item such as phone, but highly recommend it now… Thanks again!!

Asurion was polite and helpful on the phone and swift service in receiving the phone. Thanks to the agent helping me on the phone when I was frustrated she got me through to the end. And by the next day my phone was as here and ready to go. Again impeccable service thank you. ☺

I was amazed at the efficiency and quickness of replacing the iPhone. You have a very efficient organization. The claim filing process was simple and easy to understand. The process for getting contact information transferred to the new phone was pretty easy, and the new phone works well.

Filed a claim and had a replacement phone in hand within 12 hours on a holiday weekend. Great service. Fast and easy to complete. My replacement phone is in great condition and works as you would expect a phone to work. I am highly satisfied with the service.

Excellent - Instructions were perfect and the help was "top shelf"!! The package came on time and the "to-do" list was just right. I was very pleased with the prompt service and the way things were just right - excellent. I enjoyed the experience of getting a new phone.

Outstanding customer service, very friendly and helpful. At 1st I was worried as my device was out of stock, but then they told me they could send me the S7 Edge, (a better device as my broken phone was just the S7), and at no extra cost to me. So I was very satisfied with the help I received. Thank you!

I returned the first phone at the end of May. I have yet to receive my refund check. I was told soon - why must I wait for an entire month when you received it weeks ago? The second phone came slowly and the damaged phone was returned - disappointed.

I lost my phone while shopping, Asurion was very fast with the warranty and claiming process and with sending me a new phone, within the next day of losing my phone.. I was able to track the delivery of my phone because Asurion provided a link.

The customer service was awesome and they answered all of my questions I had before sending out my new phone. I received my replacement phone really fast and returning it was a breeze even though I had questions about how to return it with or without the battery.

Excellent service! We are very pleased! Fast and perfectly fine. Fredericksburg our first phone conversation to when the new phone arrived it was a great experience. My son was very pleased and when his girlfriend was missing his voice in PA it meant a great deal!

My phone decided to take a swim in the river over Memorial Day weekend. I filed the claim around 5 PM central time on Friday night and had my phone by Saturday morning at 9 AM delivered to my front door. I was highly impressed, I would recommend this insurance to anyone.

Awesome. Was not an issue in way shape or form. Ty! I'd recommend to anyone. Please make sure and insure your stuff. It's always good to be protected as you never know when you may drop a phone into the river. Thanks for everyone.

Great service. Fast easy instructions to follow and pleasant representative. I would recommend your service to all. My son would be lost without his phone and it arrived the next day as promised. I would like to thank everyone involved for the prompt service.

No problems with service. From beginning until end, everyone that I spoke with was very helpful, courteous and professional. I would recommend Asurion to all my friends and family. Cell phone setup and return were explained thoroughly and was easy to follow.

My phone was less than 36 hours since I bought it and it was stolen. Asurion replaced it with a used phone that didn't work properly. After much phone time you finally sent a better phone. Bottom line, you suck donkey **. I will NEVER recommend to anyone to use your service. There are other companies out there that will do a much better job.

I received GREAT CUSTOMER SERVICE WHEN I called to report my son's phone being stolen. I received my Son's phone in a VERY TIMELY MANNER! ORIGINALLY, they couldn't give me a time frame but the phone came in much less time expected. I would definitely recommend Asurion to ALL my friends and family!!!

I originally gave the gentleman who helped my five stars he said he was going to give me wireless ear buds, a screensaver and a case I thought that was generous. When I received my products I got no screensaver, junk ear buds and a ridiculous case. When I contacted a Asurion to discuss the products I received I was told they do not give screen protectors or wireless ear buds and that universal case they give is the only one available. I don't appreciate being flat out lied to.

Great service and fast shipping! The gear watch that I previously had wasn't in production anymore so they gave me the next one in line for my replacement. The customer service representative was very kind and courteous and glad to help and get everything resolved for me. Thanks very much!

Asurion is awesome. Easiest way to replace a damaged phone. We had a new one the very next day!! So glad we have this insurance. Not the first time we have used it!! We have used Asurion three times now between my son and myself! Definitely the best phone insurance out there!!

I dropped my phone one too many times... Filed a claim and received my replacement phone very quickly. Got it the next evening. Very quick service. Just wish my deductible was less costly. However, it was less expensive than purchasing a new phone. Just wish I had not lost all my information.

It's frustrating that I pay monthly and then $150 deductible only to get a refurbished phone. Especially when the phone that I dropped was only a few months old. If I buy new and buy insurance I should receive a brand new phone. But I do love the easy way to make a claim and the fast delivery time.

Your service was fast as advertised, and service reps were very helpful. The replacement phone looks like new and so do the associated accessories. However, the first replacement/refurbished phone froze up after one day and a second refurbished phone had to be sent. Since the first phone froze on a Saturday and the following Monday was a holiday, the replacement phone did not arrive until Wednesday which meant that I was without a phone for almost 5 days. So, that affected my rating. Also, I feel that this insurance is really only a good deal if you lose or break your phone in the first six months or less than a year. That's because what you pay per year plus the deductible = what you'd pay for an actual new, different phone in about 3 years. But, overall I'm satisfied that my replacement phone works now and I didn't have to pay the incremental extra cost for a new, different phone. So I did save some money by having the insurance.

Asurion was Very fast and efficient. I received my new phone immediately after my claim was filed and It was a very easy and quick process to file a claim with Asurion. I would most definitely recommend to anyone and everyone. Thank you for all the help.

The process was relatively easy. Ordering a new phone online was simple. Receipt of new phone was fast enough. Problem in that my old phone was totally dead and then they sent me a non-functional phone the first time and then, because it was a holiday weekend, I had to wait three additional days for them to send me out a working unit. That part was disappointing.

I was very pleased with the process of getting my replacement phone and the turnaround. The new phone however holds a charged battery for less than 3 hours and glitches constantly, requiring restarts. Siri still says "Gabi". I believe that the replacement phone was not appropriately repaired and have had constant issues with it.

Fast service. Nice phone! I did not realize it cost $150 to replace a phone. The last time I had this insurance this, it was only $50 to replace the phone. And it works great. My daughter was very happy. Thank you!

Replaced my phone fast and filled me in with all needed info. Even reassured me that if something needs replaced in the next year they will cover the cost. The replacement phone arrived the next day and it was simple to activate. Luckily I had my old phone backed up on the cloud so it was like I had the same phone back again.

I broke my phone twice in two weeks. They really worked hard to work with me and get me a new phone. Totally satisfied. I would definitely recommend them to a friend. I am especially impressed with the fast service. I received my phone the next day!

Overall experience was great. However, I've returned the device and have yet to receive a refund. Placing the order online was easy. When the order was originally shipped it was said to be returned by Asurion. However, Asurion was able to send out another replacement promptly.

The replacement phone's home button does not work. It has not worked since I received the phone in the mail. I have been meaning to return this phone but I don't want to be charged another $150. If I can return my replacement for a phone with a working home button then my experience would be five stars.

Outstanding service. One of our phone was destroyed 5 pm one evening. We stopped by the phone service who told us to report online. We filled out the form at 6 pm online. There were minimum questions. Had a new phone by 9 am the next morning. Unbelievable - thanks!!!

Everything about the whole process was wonderful. The employees I spoke to were great. My phone came in quickly. They actually didn't make my phone anymore so Asurion upgraded it to something similar for no extra cost.

The lady that took care of the problem was one of the most unprofessional people that I have ever had to deal with. Very disappointing... I did not feel that our best interests were being addressed or she even really cared. Just do her job with the most minimal effort.

Filing a claim was easy and quick. The replacement phone was received on time and in good condition, came with everything, like brand new. Also included were clear and easy instructions for returning damaged phone. Replacement phone is working fine. Thank you.

My phone died and I needed a replacement. We used my insurance to replace the phone. It worked good using this company for my insurance claim and I received the phone within two days. Wish insurance co-pay didn't cost so much. :( Thanks.

Water damaged phone. Asurion's rep. was empathetic, considerate and extremely helpful. Although this was the second time within a year that a phone needed to be replaced they were always cooperative. Due to their prompt and efficient service my husband was without a phone for barely 24 hrs. Without hesitation, I highly recommend their insurance for all your qualifying devices.

Had some problems. First device sent failed to have my Apt number so could it be delivered. 2nd device mailed out. Received both on the 4th day. Had to return one. Also deductible of $199 after paying about $10 per month for insurance for the past 2 years is absurd.

The service was easy to use and I had my phone the next day, I like that I didn't have to be without a phone until I got the new one. However, the replacement phone is starting to have issues. It has overheat once, and it keeps turning itself to the lock and power off screens, while in use.

So thankful that we purchased insurance through Asurion. The process was so easy when filing an online claim and then them sending us a replacement phone. We received the phone the next day just like the process of filing a claim states. Also, what was even better is they sent along with the replacement phone a prepaid shipping envelope package so we could send back our broken phone. This service is definitely worth what we pay.

You guys did a great job getting me a new phone very quickly. The phone I received has worked good. But it did start to vibrate uncontrollably yesterday for no reason. I turned it off and back on and it stopped. I think it will work fine now. Thanks.

Replacement was easy, fast and accurate, couldn't ask for anything more, kudos! I have complete faith in you, your company has come through for me three times on this phone. All experiences excellent, first two were hardware problems. Thanks again.

I know it can be hard at times working in the customer service department. Especially when it comes to helping others with their needs and wants. Thank you for the patient with me and keep working at doing your best. In the store or on the phone.

Great experience. Was easy to make a claim. I ordered my replacement and received it the next day. I will continue to use this protection plan and I would reference others about this protection plan. When I received the box it's came with my phone and a case because mine was broken. Greatly appreciated.

When the first phone arrived it was obviously refurbished, there were scratches on the screen and scrapes on the corners and the camera did not work. Had to wait for second replacement, it arrived NEW and has been great with no issues so far. Thank you very much!!

I was very upset and unhappy with my replacement phone!!! It sucks, I can't type without the keyboard getting stuck and vibrating!!! I spent hours on the phone with Verizon trying to fix it in order to be able to go thru Asurion again and get another one! So bad I don't have time to waste like that, I'm busy all the time! Bad phone!!! Not good!

Insured my grandson's phone. When he broke the screen, the representative was easy to work with and knew exactly what we needed. The replacement arrived the next day, exactly as she promised. He was happy he didn't have to go long without his phone.

I had problems with the paper form. I like the online form. It's quite simple, especially with me using a smartphone. I've used Asurion ever since I started with Alltel before it switched to Verizon. The staff is very kind and always ready to assist. Thank you Asurion.

Phone is clearly refurbished. Barely works. Have tried resetting and updating phone with no effect. Phone runs extremely slow and is very glitchy. Should have stuck with the phone I submitted to Asurion. The phone with broken screen at least worked correctly.

The time it took for Asurion to acknowledge the receipt of my device was too long. The initial process involved a call from my mobile provider's establishment to begin my "case", which was an embarrassment. Overall, based on my experience with this company, I WOULD NOT recommend this so called protection to anyone. Of the many devices that I've used this company for, I've experienced about a 20 percent success rate. I would highly recommend retaining a lawyer should you as a consumer use this company.

The replacement iPhone was my sister's. It now says it has 4 viruses. I instructed her to call Verizon and complain. It is very upsetting. We pay $33 a month for insurance through your company, and we paid $199 to replace her device. Now, she has to call Verizon because we were sent a faulty phone.

I got my phone legit the next day. Crazy fast service. Thank you a ton!!! I was able to have my phone ready for use before work at 2 with the step by step guide on how to set it up. You guys are great. Keep doing what you're doing.

The replacement phone we received was defective. A week after activating it, the sound went off when calling. After troubleshooting and resetting it, as per the Asurion rep, it would work on and off for the next month. It was very difficult to get a new phone so we ended up upgrading and getting rid of that phone.

Replacement was sent as quickly as possible, ready to activate, with a fair and reasonable validation procedure IMO. Impressed with the prompt response. Will recommend to my family and friends. Will also try to be sure that I don't let this one get stolen.

Easy to make a claim, new phone was sent within two days. I am very pleased with my experience with this company. This is my second time using them and I am yet to be disappointed. I highly recommend this company to all customers with damaged or malfunctioning phones.

I phoned into Asurion at 888-881-2622 twice today regarding a claim toward repairing a cracked cell phone screen. The first customer service representative hung up on me as I explained what I was trying to do. Her English was broken, so perhaps she didn't understand me. During my second attempt at getting assistance with my claim, (Holly) indicated to me that I had not yet submitted my affidavit. (Why one needs to go to the trouble of a sworn affidavit over a cracked cell phone screen is a mystery to me.)

The Customer Service Representative was awesome, she was very helpful and we are happy with the turn around time for getting the new phone. Thank you everyone at Asurion and Verizon. I would highly recommend getting the insurance on the phone.

This experience has been the worse ever! I called due to the power button on the phone didn't work on the G5. I was told they would send a package for me to send off for repair which would take 5 days from the time they received it. I asked for a loaner phone for the time being. The rep advise using an old one or asking someone else for one. I advised, "Everyone I knew was with another company". The rep said, "I don't know what you're going to do then". Like really!!! The claim was canceled. NO ONE called to let me know after 2 days. When I was able to speak with someone no one was on the same page and the conversations were being disconnected. It takes a lot for me to get mad but this took me to another level. I pay for the insurance every month since 2008 just to be treated like crap!

Everything was smooth without complications. Phone looks new no flaws. I think is better of the old one. I really don't regret to buy the protection service they offer me when I buy the device again. Thank you.

My son's broken phone was replaced within 2 days. It was an easy process from start to finish. We worked with a representative instead of making a claim online and the representative was knowledgeable and friendly. I would recommend Asurion, especially for people that have kids with phones.

Thank you for your prompt service - I have returned the damaged device in the envelope provided. Once I finished the claim, it took two business days to receive the new device and return envelope. Thank you again for the service.

Very happy with customer service and time to receive new phone, but very disappointed in getting a phone that wasn't the color I had previously or wanted and was told to wait and see if the color I wanted came in within three weeks.

I had dropped my phone and it was cracked and damaged and would no longer take photos. Website was easy to navigate. Form was easy to fill out. New phone arrived quickly as was told. The overall experience was pleasant.

My daughter was happy with her phone except for one thing, the charging port doesn't easily stay hooked up. It's a little tricky to get it to charge. We didn't see the fine print that we only had 7 days to report any problems. So I guess she's stuck with this reconditioned phone that has an issue from the start. Everything else about the experience was great.

Service was great. Shipping was awesome. One thing I didn't like was I never got an email confirming they received my old phone. Would have been nice. So I wasn't thinking they were going to charge me the extra money.

I was very happy with the support people who helped me with my replacement phone. Timely shipping of replacement and adequate information for completion of process. Hope I never have to replace my new phone but now have confidence that you have me covered and I can count on you.

Replacement arrived very quickly and the packaging was very user friendly. Very happy with the personal interaction and guidance. I would recommend this service to anyone within my circle. Between the telephone calls to a "live" representative with great patience and the quick delivery, I'm a very satisfied customer.

I got the replacement phone fast, set up was easy, returning the device was also. I didn't call in to have my phone replaced. Wish I did. The sales rep at the store was rude. I am a CNA and keep my phone in my pocket on my leg (my loose scrubs), so I can be reached easily. It broke while assisting a person. She insisted I smashed it face down on a hard surface (ie: floor). Not what happened. Either way I got my replacement fast and didn't miss any important calls. Thank you for the fast and easy service Asurion!!

When my granddaughter's iPhone was stolen, I wasn't looking forward to going through the stress of filing a claim, but I was pleasantly surprised with the ease and convenience of Asurion's process. The service I received was absolutely top-notch! Your rep was knowledgeable and helpful, and the replacement phone arrived quickly and as promised. Thank you for making a bad situation more tolerable.

I was happy with the whole process in the beginning, but at the end I didn't like the email was send it to me saying if I don't clean the cloud I'll be charge $500.00. I went to the Verizon in person with a representative from your own company did it. She was excellent, left all the information in my records, but 2 weeks later I received a phone call saying I didn't do it. That was very upsetting. Anyway, I told the rep to check my records. She said, "Sorry. I will." Thank you for your services.

Having a teenager makes this service so valuable. I spoke with a chat agent and was able to get my claim submitted and my deductible paid within moments. The replacement was delivered quickly. I'm so pleased with the service and would recommend this to everyone.

Phone (refurb Droid Maxx) appears to be brand new but screen operation is sketchy. When you scroll on the screen it tends to select things you are trying to scroll past. I did not report this because I figured I would get the same exact thing as a replacement.

Process was quick and easy. New phone was received the next day. Return process was simple. I was completely satisfied with the overall process of replacing my damaged phone with a new one. I completed everything online and the return paperwork was shipped with my replacement device.

My phone was broken so I submitted a claim. The claim was submitted online and I received my new phone the next day. I am extremely happy with the experience I had with Asurion. I would definitely sign up for the coverage with this company.

Nicely done - fast & painless... Beautiful box - phone & accessories arrived safely... Return package setup was great (thanks for the reminder about no battery, etc.)... Although Verizon wishes that I'd just get a Galaxy 8. Thanks, again.

The phone literally got to me within 24 hours and tech support was extremely helpful and available immediately. I'd do 5 stars, but that deductible was a bit higher than I wanted to pay. I'd recommend the service after all of the times I've dealt with Asurion.

I appreciated the ease of filing a claim online, and the quick response, getting a confirmation immediately, and receiving the replacement phone the next day. I personally think the deductibles are high, but have no choice but to use this company.

My replacement phone was bad. Contacted Asurion. It was a quick fix. I received my replacement phone in one business day. The customer service rep was great. He was very apologetic and valued me as a customer. I highly recommend Asurion for fast courteous service.

I dropped my phone and cracked the screen badly. Asurion replaced my phone right away and gave me ample time to return my old phone. I am very happy with my new phone and am happy to have gone with Asurion. Everything went smoothly.

I purchased an Xbox 360 from Walmart. I bought the Asurion warranty. The Xbox broke. I sent it in and they said they sent a reimbursement in the form of an e-gift card. I never received it. That was in June of 2014. I have called and called and called some more and I keep getting the runaround. I was told it was reissued numerous times. Waited 24-72 hrs it never shows. I call back. Then I was told it was sent up to accounting because of the length of time and Asurion call rep could not reauthorize it. I was told this numerous times. Then I called a week later and was told it was re-issued. Waited 72 hrs and nothing, so I called again. I was told it was being processed and once it was processed it would be re-issued but they gave me no time frame this time. I asked for a number for accounting and was told they didn't have the number. My next step will be a lawsuit. I have had enough of this crap. Walmart is CRAP and ASURION is CRAP.

Electricity went off and phone got dropped and because it was dark couldn't see phone and stepped on it. Broke the screen and the phone wouldn't come on. Contacted Asurion and they replaced the old phone with a new one. Same make and model as old phone. They did a good job replacing old phone.

Very satisfied with my experience. We could not have asked for any faster response to our needs. Definitely recommend purchasing this insurance for your peace of mind, especially if you have children or young adults on your plan. Filing a claim was easy and took less than 15 minutes.

I turned off find my iPhone and get continued to receive calls and emails that I hadn't. Very frustrating to have to keep calling back to deal with it. The replacement phone was great and we had no issues with that or the quickness of receiving it though.

There was great online support. Service online was efficient and overnight shipping got me the replacement by 10am the next day. The phone representative was caring, helpful and courteous. The cost was fair and exactly what was stated in the contract.

Initially I had no resolution upon this submission, but after deciding to contact upper management, the issue was promptly resolved above and beyond my satisfaction. My faith in Asurion has been restored!

All the people we came in contact with were very helpful, patient and knowledgeable. From the Brainerd store to online help. We are older and are not real computer savvy and the phone help was very patient. Thank you Verizon for making this as simple as can be.

Not pleased. 1st claim went well. This is 2nd. I was told replacement phone N/A. The phone I'm now being offered is smaller, less memory aka 16 mb vs. 32, and on and on. Not happy. I pay full coverage for reason. I would like the phone replaced. Will be calling today by 8pm, thank you.

Got the phone to me very quickly but still have not received a box or a shipping sticker to send back the old phone. Now I'm getting emails and calls saying that you're going to charge me. This needs to be fixed. We have called several times and still no help.

My phone was lost, but I needed to stay available for call from transplant team. They made sure I received my replacement phone, asap. I am extremely thankful for their immediate help. They exceeded my expectations and then some. They have my vote.

I am grateful that I was able to replace my lost phone so cost-effectively and so quickly. Keep up the excellent work! I never did find my lost phone, so this service was truly invaluable to me! The replacement phone arrived early the next day after I filed my claim via internet. I am very impressed! Thank you!

I waited over a week because my device was "out of stock". I was, finally after a week, offered a Pixel of a different color which I accepted and would have taken the first day but was never offered it until I contacted your company, you didn't alert me like your message said. I finally got the service rep to agree to refund my deductible but it has not been refunded to this date. I'd like to be refunded and need to be contacted.

I was very pleased to see how quickly my phone arrived and I was also pleased with the quality of the phone. The activation was very simple, I was able to do it on my own. Returning the phone was very easy as well. Therefore, I want to thank you for making the process very easy.

Application process completed online. Completed info with all information. Received an email with next steps. Received device on date states it would arrive. The device is ok. The volume is not correct but not bad for a refurbished device. Customer Service ok.

I had a replacement phone sent to us that was malfunctioning right out of the box. Instead of going through this again we purchased a new phone not knowing what kind of refurbished phone we were going to get. If the quality department doesn't do their job then why send us a phone. We should be getting a new phone not a malfunctioning phone that is given to another customer to deal with.

Once the insurance was involved the process went very smooth and timely. Working through the Verizon maze is what took time to get things done. Once Asurion was involved all went very well and the cellphone arrived at more door and then it was activated.

I was doing some work in my garage, going in and out of the home and discovered my phone missing a few hours after. I tracked online and found it across town in an apartment complex. I quickly wiped the phone contents, got online and ordered a new phone through Asurion with very minimal input. This was on a Sunday. I had my new phone on Tuesday. Couldn't ask for better service than that!

Screen was broken and used insurance to replace total phone. Received new phone within one week. This was a very good experience and we believe that the insurance paid for itself in this instance. We are happy with the purchase so far, would recommend the service, but wish that the screen was more impact resistant and hadn't cracked in the first place.

I filed a claim to receive a new phone due to mine being damaged & the phone I received did not work properly, locked me out of my accounts & was unable to use the phone for 4 days while the issue was resolved after I paid a $150.00 deductible.

Very quick. Great service. Reliable. Very helpful. I lost my phone and once I submitted my claim I got another one in two days. Workers were very helpful when I needed to contact them when I did not understand the form that was needed to fill out.

I recently cracked my LCD screen and was told the phone had been discontinued and no longer available. I went online to find out how much it would cost to order a new LCD and have put in and the prices were ridiculous. I finally decided to go through my insurance, which was the cheapest and they were able to send me my exact phone within one business day.

New replacement iPhone 5S phone sent. Return of damaged phone was easy to do especially with prepaid postage, packing and shipping supplies provided. Insurance is well worth the extra charges paid per month since the replacement phones are very expensive.

Very easy to submit claim online. I appreciated not having to sit on hold forever to get assistance. Very glad we signed up so that we were protected when we needed it. It made a very stressful situation a little less stressful.

I am very pleased with your service. You are fast and very dependable. I have used your service twice and both times it was a very easy process. I received my replacement phones in a short amount of time. I would recommend you to anyone who has kids. Thank you.

I had a broken phone and Asurion replaced my phone and had me back in business within 24 hrs. I really love this service. There wasn't any runaround like with other insurances, no documents to have to go find, just honest, very simple service.

All the service was very good (phone replacement), nice customer service, provide on time replacement. Easy to fill the application online. Simple steps to follow so I will recommend my friends to have this kind of insurance for all their families and they can continue recommended as well.

I dropped my old phone in the water while on vacation and even though I scooped it out as fast as I could, it was ruined. Asurion replaced my phone and I was reconnected quickly and easily! The tech support staff are so friendly, courteous and knowledgeable. Definitely worth having this insurance!!

My cell phone was stolen and you replaced it. The one that I was given has been giving me a lot of problems. I hate it. I now have to wait a year to replace it. Or I can pay full price for a new phone. I am recovering from a surgery due to being diagnosed with stage 4 oral cancer and I have to pay for my radiation treatments and my chemotherapy treatments with my own money. Because of this I can't afford to pay for a new phone. So to answer your question, I am not satisfied.

I was very pleased with the quick response and will definitely recommend Asurion. We had a little trouble with first phone but kindly took care of the problem and sent another phone promptly. I recommend that everyone should have the Asurion insurance on their phones because it worth it. Thanks.

I would have to say that I would definitely recommend purchasing insurance with a new phone. I would recommend it for the price however the premium could be less. The only complaint is how eager you want the broken, or damaged phone, and the $300 dollar late fee is very unfair. My phone was smashed to several pieces, and it is missing a screen... It was ran over several times. I'm sure there's some small print somewhere that allows you to charge that fee, but seriously it's my phone that I have been paying for, and I have been pay you for insurance as well. So in my opinion it's a very fair business practice to basically demand something I have been paying for, and on top of that you want it in a certain amount of time or you're going to charge me a ridiculous fee.

Never get a phone that works properly. Terrible insurance company. The last claim I made I had to ask send back 4 phones before they finally sent me a 5th one that barely worked and overheated frequently. Hope this company goes out of business.

Phone stolen. I wanted to thank you very very much for getting my daughter's phone to us on time. I had surgery and I needed to be in touch with her. Thanks Asurion. You guys rock. I wish I didn't have to pay a lot to replace because money is tight but she helped me and she's only 14.

This was the best experience I've had with a replacement phone! It was quick and efficient and there were absolutely no problems!! I was thankful I had the coverage because the deductible was one fourth the cost of a new phone. It was a great investment!!

We've had Asurion for years to insure our iPhones and have not until this year needed their services. I had damaged my iPhone and received a replacement phone in 2 days. That was awesome. It was not new, but it did cost $199. Because it would not hold its charge for 8 hours, I requested a replacement. (Not awesome!) I was sent a replacement in 2 days. (Again, awesome!) Again, it wasn't a new phone, but it seemed to hold the charge better. What it wouldn't do was Apple Pay. Because few retailers do Apple Pay, and because I kept hating to make others wait while I kept trying it, it took me a couple of months to decide that I needed to have it checked out.

First of all - I dropped my phone for the first time ever and broke the glass on my screen. I pay and always have paid insurance on my phones. I was very disappointed in paying $149.00 for the replacement. Customer service was good - speaking with the reps. It was a relatively quick conversation. But - They didn't have the pink phone I initially got. It was on back order and I felt pressured into just taking the 2 options that were available. I knew once I told Verizon that my screen was cracked that it was out of warranty - I didn't want to take a chance of something else happening inside the phone so I took the black one that was available.

Asurion had a new phone sent to me and charged me a copay for my phone replacement. After a short time my phone was back to normal functioning. It was as though I hadn't lost my original. I have said everything I wish to say.

I was very happy about how easy it was to replace my phone. I filled out the online claim form and had a new (refurbished) phone the next day. Sent the old phone back in a prepaid envelope. My deductible was $149. The ease and speed was impressive.

Service was fast and efficient. Phone issue happened while we were out of town. Phone was waiting for us when we got home 2 days later. Return shipment paid and very easy instructions included. First time we've ever had to use the insurance. Glad we had it.

The cell phone replacement is UN - ACCEPTABLE! With all due respect it is worse than the one that broke. I have gone to 2 Verizon Stores, not ONE could help me. I have to return and change this cell phone as soon as possible. It has made my life unbearable. Please advise me what I should do or where I can get some relief and new phone to fit my day to day life. I need to speak to someone that knows what they're doing, and assist me in choosing the right model with what I need on my phone. This phone sticks, loses messages and texts, is slow and I can not even return a text message. Good thing I have with this below standard one I received from you. Please respond and know that I need to meet with a pro for Verizon face to face to resolve this quickly. Thank You.

The first replacement phone I received did not work. After reinstalling all my apps, putting in passwords and customizing the phone to my needs I had to receive yet another replacement phone that was not the color I wanted. It is stated that the phone is tested and goes through a rigorous inspection before being shipped out. I would like to suggest that Asurion holds true to that statement so that consumers won't have to go through receiving two replacement phones in a 24 hour period and waste precious time making claims.

I was extremely upset when my cell phone was ruined. I contacted Asurion and my new phone was delivered to my job the next afternoon. This was an easy process, and although refurbished, I have not had any problems with my new phone. I was disappointed that I was unable to get my exact phone as the color was out of stock, but that is a minor issue. This could have been an extremely expensive mistake without being covered by Asurion. I am pleased with the coverage I have been provided. It is definitely worth the money I pay.

Mere days after receiving my phone from you, the charging port would not work. This was the second phone in months that broke within days. I think the phones you refurbish are not in proper working order. I do not plan on using your services again for a very long time.

I am a little disappointed with the service. I got my first replacement phone that died after two days of having it due to sms card reader. The second replacement phone I received doesn't turn on silent/vibrate. Since I've tried twice and had issues I'm nervous to try again to replace the second. I was hoping for a slightly better experience.

I had a problem with one of my phones, filed a claim online and received the replacement brand new phone in 2 days. Never thought it would be this easy. The whole process was as easy as can be, I'm glad I had this protection and will recommend to anyone.

Service from Asurion was good except when you kept emailing me that I did not remove the old phone from iCloud and the account when I had. What you were seeing on the account was the new phone. I hope I don't get charged the $500 you said would be if the phone was not removed from the account.

Great service!! Received device in less than 24 hours... Hardly no down time!! I have had great experience, I just wish the deductible was not so high. There should be a separate fee for screen replacement. Thank you for your great Customer Service.

Once I made contact with Asurion the process was quick and rather painless. I had my replacement phone the next day and got it activated at a local Verizon store. Thanks for your help! I am glad I have made Asurion coverage part of my mobile plan.

The process to replace my lost phone was simple and easy. I filled out the forms right online. My replacement phone was shipped right out and I received it in a few days. We were very happy with the service.

I received my replacement phone in little to no time, whatsoever, with perfect working quality. To say the least, I was very satisfied!! Thanks for supplying excellent service. I'll make sure to not only tell everyone be I know, but continue to remain a loyal customer.

Courteous & Timely Service. The process of ordering the phone was easy, and while a bit time consuming, the rep did cover all of the detail that she needed. The rep was also VERY helpful in walking my son through how to disconnect his Find my iPhone as needed. The phone arrived in a few days and included all that was needed to send the non-working one back. Overall it was an easy transaction.

We had a great experience replacing my son's lost phone. I thought it would be a major hassle, but that couldn't be further from the truth. The whole process took less than 10 minutes. The directions were clear, and the representative was very helpful. Thanks so much!

I was very pleased with how easy and effortless it was to get a replacement phone. The Website was straightforward, and the response was much faster than I expected. I will definitely be continuing my insurance policies with Asurion well into the future.

I needed a replacement phone due to damaging my prior phone. The customer service representative was friendly, polite, efficient, and the phone arrived exactly when it was supposed to. I had a very good experience overall and will recommend Asurion to others.

The phone was replaced. However the new phone I received doesn't keep a charge and it just cuts off without notice. The quality of the phone I received isn't satisfactory. In the future I wouldn't recommend Asurion due to the refurbished phones.

At a time of crisis, being disconnected with family and friends, it was a comfort to have a pleasant, smooth, professional and efficient (quick) experience every step of the way and with every person at Asurion. People and time are the biggest factors in a business's success!

You really are never happy when you have to replace an expensive device but it's nice knowing you'll have it next day with Asurion and paying $150 sure beats paying $720 for a new phone. I'd recommend everyone having insurance on their phone if they have a smartphone and need to stay in touch with everyone. Not bad overall.

I have used your service a few times and each experience has been fantastic. The entire process is very efficient and user-friendly. Each of the account representatives are very friendly and happy to help. I have and will continue to recommend this service to everyone.

I had a cracked iPhone 6 Plus with a bad battery so AT&T showed me the direction of making a claim. Submitting the claim was really easy. Well when they sent me my replacement phone it immediately started having problems with the screen and the screen was popped out. So I requested a new phone and three days later they gave me a new replacement and when I opened it and compared it to my previous replacement. Well the buttons were different with depth and noticeably different. The back of the phones were different slickness. Even the Apple logos were different. One was built in (like it's suppose to be) and the other one was like a sticker. It's scary how different your replacement phone can be from another one.

After my last insurance claim I was dropped by your company but was not informed of the action. It was brought to my attention when I went to make a claim on my lost phone a couple weeks ago, even though Verizon was showing that the insurance was still on my account. Very frustrating being without a phone for over a week.

Please accept my humble appreciation of the service you provided to replace my phone. I would definitely recommend Asurion to a friend. My first experience with Asurion has left me assured that they can be trusted. Overall I received great customer service.

This insurance is so worth it. I had problems with my phone and Asurion was on the mark. Well worth the money. The service department was so helpful. And I got a phone the next day. Would recommend to anyone.

They really go out they way to help me with all my problems and be very prompt. Get right to the point. I have problems with the phones over time and I called. They help me with any question I have and go all the way to get the job done.

Service was fast, but the first replacement phone the microphone was bad, so we got another replacement. This one is bad also and shuts itself off whenever it wants to. So frustrated. We are just living with it. Apparently replacements are just junk.

This phone cuts itself off frequently and won't come back on for a couple of hours. Idk if it's any better than the one I sent back. It shipped in a timely manner and everything though, just wish the quality of the phone was better.

Although the protection is expensive (deductible), the protection and service are nothing short of a miracle. I have already recommended your service to another. Thank you for replacing my daughter’s phone so quickly.

Fast, prompt shipping. Easy to complete process from start to finish online. Very satisfied with the new replacement phone. I am so glad I purchased this extra insurance on both my phones because you never know when something might happen.

Carried this insurance through AT&T for around 18 months. Broke phone and had AT&T agent help file a claim when she told me I had insurance. Asurion never received it so I sent it in again. After weeks of going back and forth claim was denied because they showed activity on the account and that is because I borrowed a phone. Went through multiple phone techs more interested in getting off the phone than helping me. Planning on sending this in to BBB on AT&T because Asurion isn't even registered with them if that tells you anything. From the reviews they are so hit and miss as far a quality service. Looking back I wouldn't have them insure a wet fart. False advertisement!

Very good, fast service and stayed in contact and answered all questions. Great job. Would recommend to friends and family. It was very nice having you there and to help. Greatly appreciated. Thank you very much. It was shipped and delivered fast.

The phone I received has something wrong with it the screen flickers and locks up all the time. My old phone had a cracked screen and worked better than this phone. This one locks up and has to be restarted multiple times times a day. It's very frustrating!

I dropped my iPhone out of my pocket at work. Even with a case and screen protector installed, my screen somehow managed to crack. I filed my claim with Asurion and after paying my deductible, my replacement phone came in the next day. It was easy to set up from the backup of my old phone. 10/10 good service.

We have had Asurion for years through Verizon. Never a single claim until I dropped my phone yesterday and a tiny crack appeared in the corner. I removed the case and tempered glass screen protector, noted that the crack was smaller than the width of my pinky and decided to put a new tempered glass protector on until I could go to the Verizon store later this week. After being outside all day yesterday, we noticed that the once tiny crack had tripled in size and was splintering out. So we decided to initiate a claim online to have the screen replaced. Seemed easy enough. Only $79 to replace the screen! Except... Asurion doesn't offer screen replacement within 80 miles of me.

I cracked my screen on my iPhone. I called Asurion and I was told $100 to fix. I told them this is a SCAM. I pay $14 monthly for insurance and yes I understand deductible but their deductible is higher than anywhere else. I understand I can go anywhere and just get it fixed. But I firmly believe Asurion is pulling a SCAM on cell phone users. They are a terrible company and I will till my last breath speak to everyone I know about this. I honestly believe Asurion is a SCAM. Very bad organization.