Asurion Reviews

The first replacement phone I received did not have a working headphone jack. I am not sure how that would have missed Asurion's "testing" process. The lady who helped me on the phone was rude and said I had to call back to get a new one.

I was very satisfied with my person who helped me. He went over everything very clearly and we solved my problem. He was very courteous and helpful. My phone is working perfectly and he checked the battery from his end and said it is good.

When I received my first replacement cellular telephone it was defective. The camera did not work and I had to send it back, which would have been no big deal; however, I was advised that a new phone would not be sent to me until I sent them a copy of my driver's license along with an affidavit form. I feel that this was unnecessary and I was totally inconvenienced as this delayed my new phone being sent to me. Once it was, the new phone actually worked and so far, I have not had a problem. But for the money that I pay per month, plus the $150.00 fee, I would expect much more. As in a new phone, not a refurbished one and not have to do more work on MY part when it was not my fault that a defective, already used phone was sent to me.

Extremely fast service! I received excellent customer service from Jasmine when my new phone wouldn't download my apps. She walked me through resetting my phone and even took the extra time to call me back and make sure everything was working.

Recently my phone was water damaged and no longer fully functional. We contacted Asurion, who replaced it quickly. The instructions provided were very clear. There was a little paperwork to do, after which phone was replaced promptly. Very grateful for the service.

Addition responded very quickly to my request for a new phone when I lost my prior phone. Easy online claim process resulted in a replacement phone within 3 days. Very please with the service and would highly recommend it. Have used it before for my kids phones. Great to have the extra protection.

Replacement phone was delivered to my home on the as promised... Replacement was in good condition with the return label and packaging. Damaged phone was promptly returned as requested... Overall the experience was good and glad that we had the Asurion coverage. Though we had to pay for the replacement it is much less than purchasing a new phone.

I e-mailed you to say the replacement phone you sent has a lump on the back of it. Battery won't last a full day with use. Still waiting for a reply. So... all in all I would rate your service as terrible.

I was satisfied. The first replacement phone was a dud. That was frustrating after spending time at Verizon getting it loaded with my information. I was without a working phone for a couple days. Luckily, my local Verizon store let me use a loaner. Customer reps were helpful and courteous.

Thank you for the replacement phone. It was really worth the insurance payments and the deductible. My son's new phone works great! The service was quick and very easy directions. With the new phone and Apple support, the phone was up and running within an hour.

Upon submitting my request to replace my phone, I received my replacement very quickly and intact. I was easily able to return the damaged device (Broken Phone Screen) and had no issues. I will gladly use the Asurion claim process again in the future for any needs that I have.

I accidentally washed my phone in the washing machine. I called on a Friday to report my incident and had my new phone by Monday. I was very please with the service. I would recommend this place to anyone and am very glad I purchased the insurance like I did.

I received this phone through Asurion on June 3rd 2017. I did not examine the phone after receiving it. I have not drop this phone at all, but I notice there's a crack in it. This phone is also protected with an OtterBox protective case.

I had an incident with the tablet in my vehicle. The charging port caught on fire. I contacted Verizon and filed the claim. I was so glad I had insurance. I had a new tablet in 48 hours. The Asurion representatives were very polite and expeditious and solved my problems and making sure I was ok. It wasn't just about the device. I HIGHLY recommend them to everyone.

The Verizon personnel was very helpful with the assistance of helping me start and finish my claim. Then when I was connected with the assurance team they were very kind and helpful. My experience with the whole process was pleasing and I want to thank all of you for doing sure a great job!!!

Everything was great but the process was a bit lengthy. Love the protection but would love a more simple process with same protection guarantee. I don't have a printer readily available so I had to print it off at FedEx Kinkos and find certain numbers etc. I spent around $8 getting in the computer trying to get everything that I needed for the form.

The first replacement would not charge with my car charger which worked fine on my daughter’s phone identical to the replacement. It would charge by electric outlet charger but would only stay charged for two hours. Second phone was sent right away and it does work. But this left me without a phone for a week. Representatives were really great to work with.

My replacement phone came with a used battery I presume because it discharges rather quickly even after killing all the applications running in background. The touch screen periodically hangs up and doesn't respond to swipe. The replacement was simple and quick. It would have been nice to get a new phone but this refurbished one is working well.

The insurance process through Asurion was smooth and a quality product was delivered. The return shipping was easy and I was notified by email once the device was accounted for. I would do business with Asurion given the circumstances again. Thank you for a quality product and quality service.

The service I received blew my expectations out of the water. All parties involved were very professional and took care of all of my problems. I have nothing but good things to say, thank you! A seemingly intimidating process was handled with ease. This kind of common sense customer service was a breath of fresh air.

Your customer service person was patient, informative, courteous and thorough. Thank you for taking such good care of us. We have had many different cell phones over the last 20 years and are thrilled with the assurance we have that Asurion will always be there in our time of need.

I received the new phone quickly and was easily able to transfer my data (well, I had the local Verizon store do it). It's been a pain to re-log into all the apps, but oh well. BUT, the new phone's speaker starts loudly then goes away. And I can't hear apps or calls after a few seconds.

Galaxy s7 Edge: Had a cracked screen. The new phone was shipped and received quickly. The new phone activated with no problem and works great. The person I spoke with on the phone was friendly and helpful and made it a great experience. The insurance cost was also less than I had thought it would be so that was great!

The service was fair and fast. I received my replacement device in under 2 days and it was very easy to switch service from my old device to the new. It is definitely worth the extra money monthly to have this service.

Took a little longer than expected to receive phone through the mail than expected. Other than that, I had no problems with the customer service rendered by Asurion. Representatives from Asurion were very courteous and sympathetic to my situation. Thanks.

Replace broken phone. Good customer service in a timely manner. Very pleasant to talk with on the phone. Was able to get a color that is no longer being made. Will recommend to other people including family. Very happy with the service. Received more than my phone even though nothing else was damaged.

Got insurance by Rogers on my 2 iPhones. I was told that if anything happen to my phone I would get a new one. Well I got a REFURBISHED iPhone from Asurion, after paying $200+. I got cheated by both parties. I will cancel my insurance and my line with Rogers.

By far the worst experience I have ever had with any company in the entire world. Even the CEO apparently doesn't really have much information about the company itself. They got my phone, my refund was given back, but my phone is still under a blacklist. I was told by the CEO apparently, that it should take 24-48 hours for activation. Apparently this company doesn't know anything about math in general, because they keep saying that but it hasn't been activated in 2 weeks. DO NOT EVER GET ROGERS CARE. Or if you see Asurion ANYWHERE, do NOT TRUST.

I was at the end very satisfied with the service I received. I thought I was going to get the runaround but I was taken care of quickly and the misunderstanding was resolved. Thank you for putting your customers first.

I was on the phone with a representative and he told me about Asurion and how it would be quick and easy to get my phone replaced. By me having insurance on my phone the price of it wasn't too bad to get it replaced. It took two days (a day and a half) for my phone to arrive, it's a very easy route to choose if you're ever in a need for a new phone!

My phone dropped to the floor with a hardened case. The phone would not recharge. I went twice to Verizon, it was tested and problem confirmed. We reported the problem to Asurion. My new phone arrived next day. Great service and timely. I'm glad.

The battery is horrible on the phone they gave me as a replacement. I'm up at 5:50am and my phone is at 20ish % at noon just about every day. Other than the battery being worthless, the phone is fine. The worker at the Verizon has no idea if it was a brand new phone or a refurb, but he "believed it was a refurb."

Replacement Phone - The online filling process was simple and the phone was shipped very quickly. The phone was the same as the one I had lost and I was very happy. This is the first time I've ever had to use my insurance, even though I've always had it, and it's worth the monthly fee.

I was disappointed that I couldn't just replace the screen of my iPhone 7 Plus, but this was more than made up with by the sheer quality of service. The directions attached were clear and concise, and I was given everything I needed to successfully transfer everything over. Absolutely impressed by the efficiency of the process.

The procedure online & the arrival of replacement phone was quick & easy. I was very happy with the easy online questions and how easy the computer program worked for a person like me who doesn't have patience for computers. The arrival of the replacement phone was very fast.

All personnel were polite and respectful when dealing with the problems incurred with my 6s iPhone. It was replaced in a timely fashion and my replacement phone is working fine. Thank you for your prompt service. I would feel confident to use Asurion if needed again.

Process was simple using the internet to request the replacement cell phone. The phone came quickly with easy instructions to activate it. I would recommend this service to anyone who has a cell phone. Good value for the protection provided.

This is my first time using this insurance, and it was extremely simple, fast, and completely hassle free! Very happy and satisfied with the service. I would definitely use it in the future for other phones and recommend my friends use it also. Thank you!

I used the insurance to replace a phone I dropped. The replacement is fine, however, I realized the internal speaker doesn't work and I can only hear a telephone call on speaker phone or through the car when synced with my car. It took me a bit to realize it because I often use the speakerphone feature or the hands-free in the car when talking on the phone.

The first replacement phone (iPhone) was completely dysfunctional already. The touchscreen didn't work 75% of the time. I'm not sure how quality control could miss that! The second replacement phone seems fine so far but gets hot when using power hungry apps on low battery.

I purchased a drone, which did not work out of the box. I thought the warranty I purchased would repair or replace the product after the manufacturer told me there is no warranty on the product. Asurion tried to use every excuse in the book not to cover my claim, including saying the manufacturers warranty should apply. The rep on the phone was rude and uncooperative and not at all interested in solving my problem. I asked to speak to a supervisor and was put on hold for about 20 minutes. The supervisor came on, was introduced, and then they hung up on me before I could speak. Asurion must be a scam company. They make promises to repair products, take your money, and then refuse to process claims. DON'T TRUST ASURION!!! They aren't worth the time, money or frustration.

I did send in the postcard survey response, but to reiterate, I was extremely pleased with the customer service. I had called to ensure that there was a 15 day return grace period as the materials sent with the phone said 10 days. The service rep answered my questions succinctly and completely, there was no phone delay. A pleasant experience overall. Thank you.

Your guys were amazingly snappy and completely met my needs in getting a replacement for my broken phone. Couldn't be happier with you all. Fast service - great packaging - and restoring the phone could not have been simpler. Thanks for all you do.

The replacement phone would not hold a charge and would get hot. I feel insurance phones should be new phones and not phones that were someone else's problems. The time it took to send the replacement was fine but the phone had not been activated and I had to spend 3 hours and make two calls to Apple and one call to Verizon to get the phone going.

One word!!! Awesome!!! Customer service was over the top, very helpful, walked me through step by step. Great first experience! Phone came in the mail overnight, it's good to know that if anything goes wrong with my cell phone another one's only a phone call away. Thank You!!!

The screen on my phone was cracked. It was shattered into a hundred pieces. My phone was replaced the next day... versus 3 or more days with my normal carrier (which is Verizon). Awesome return time. Job well done. I was very pleased. I will definitely continue to pay for the insurance coverage.

I am very satisfied with Asurion service for my claim. From the person who took my claim information, and the speedy delivery of a new phone the day after I called I am very happy with your service. Thank you.

I mailed the damaged phone from my mailbox. Did not know to retain tracking number. Received call that phone has not been received after 3 weeks. Likely going to be stuck with $300 bill. I think Asurion should also have the tracking numbers of the envelopes, or ask customers to mail from a secure mail office if this type of envelope is a valuable item for criminals to steal. I can only assume this is what happened to me. Not satisfied with this even if it is the result of mail theft or the mail system losing the phone.

I fell and cracked the screen, tried to contact someone to find out what to do, received message I needed to fill out form first which I did. I had to pay $149 even though I think it should have been less. The information said someone would come to me. Didn't happen. I did receive new phone but deductible was way too much for a cracked screen.

Asurion refused to honor the claim. It took 3 weeks and an upper manager from Verizon to make it happen. Then they sent me the wrong phone. This took another 2.5 hour battle on the phone to resolve. Unhappy does not begin to state my dissatisfaction! If I have a choice in insurance carriers I WILL NOT choose Asurion!

Thank you. Your services was great. Consumer services was awesome. The ordering process was great. The customer services person explained every details to me. They inform of everything that happened, even once I received the new iPhone. So thank you so much.

The replacement phone came quickly but we had to go to a Verizon store to get a sim card because the iPhone was lost in China and the Delta claim that we initiated did not locate the lost phone. Once she got the Sim card we were able to activate it.

Was not too happy about the replacement cost but overall transaction went very well. Quick delivery and professional assistance. Made return of replacement device very easy. Would strongly advise carrying phone insurance. Will definitely be a lifetime customer. Thank you!

From the phone call to when my phone arrived it was all handled great. Very quickly and hassle free. The people at Asurion were very helpful and friendly. My phone arrived the very next day. I would recommend Asurion to anyone who has a cell phone.

Having never used the replacement service, I had no idea of how the process would unfold. I understand that an email would walk me through, however, there was no email. I called the following day to learn the process had started and that once I received the replacement an email would follow. The first person appeared very eager to get on with it and did not explain well. The second person was excellent and most helpful.

After some initial confusion removing the iPhone from the cloud and after contacting Asurion numerous times, they finally waived the $500 charge they had threaten me with. I guess I should be happy. I got a rebuilt phone. But it was quite a hassle.

Very pleasant to work with, quick response. Very professional and courteous. I would definitely recommend Asurion to my friends and family. My grandchildren both were very happy to have their device replaced so quickly. We will look forward to working with you in the future.

Very easy application process on the website. Received my new phone the very next day, even though it was a Saturday and my claim was made late afternoon on a Friday. Very impressed with the entire process, and the ease on my end. I would recommend to anyone.

Customer service was spectacular and fast. Received new phone next day just as promised. Definitely a satisfied customer. They explained everything and answered all questions promptly and very nice in handling my account. Would recommend to everyone. I hadn't even made first payment on my new phone before I dropped and cracked screen. This insurance was a lifesaver.

I have Asurion for my carrier for a while now. I like the way they help you with your problems right a way by getting a phone to you A.S.A.P. I will keep my coverage with them. I know that I am covered. I have no complaint about them and their service. Thank you Asurion.

I was very dissatisfied with my dealing with Asurion. I have been paying insurance on phones for years and I new phone that was damaged due to the fault of ours and not Verizon. Asurion refused to replace saying we did not own the phone long enough. What should have taken one phone call took 10 calls, 3 days and in the end the wrong phone sent. I have completely given up. Kept the wrong phone and have moved on and frankly hope to God I don't need to deal with you again!

We called and reported that the phone had been lost. The person said it was no problem at all, they would take care of it and they shipped the replacement phone out that day. Great service! Easy and overnight. I really was surprised that it was so easy.

They were very quick to send me the replacement phone! I was very happy because it is very difficult not having a cellphone. I got the replacement within 36 hours! The process was quick and easy. I am happy to continue my insurance with Asurion.

I just wish I could've got the same phone as the broken one. I wasn't able to get a gold Galaxy 7 Edge which is what my phone was. You guys could only give me a silver one. For that reason I wasn't completely satisfied.

We have called twice that we did not get a return envelope. We have asked twice for one since. We were told on June 21st that one had been mailed. It is now July 2nd and no envelope has appeared and ONLY one person has the key to the box. On our last call the male rep was rude and didn't care. He simply said 24 hours or else!

Customer service representatives were absolutely amazing! Upgraded my shipping at no cost to me!! I will forever keep my devices insured with Asurion. Device that was damaged was no longer in stock so my daughter's iPad mini was upgraded to the newest one with no additional cost to me! Thanks Asurion!!!

I have sent my old device by mail and I have followed your instructions. Why am I getting stupid phone calls threatening me to pay for the old and broken phone which I don't have! I have seeking legal advice and I will sue your organization if you haven't stopped. I paid $145 for refurbished second hand phone so what do you need from me now. Disgusting way of doing business.

Asurion... you guys always hit it out of the park!!! I have had a few interactions with your company over the last 10 years or so and EVERY TIME... you guys hit it out of the park regarding customer service, efficiency, ease, seemliness, all of it... perfect score. Thank you.

My daughter's iPhone had water damage. It was a quick and easy replacement with Asurion. I'm so glad we had the insurance. The process was very easy - all online. We then received the new phone delivered to our home the very next day.

Asurion saved the day in LESS THAN A DAY!!! Wow!!! An unfortunate mishap with my brand new phone happened in the late afternoon. Later that evening, great easy to use telephone support with Asurion and a promise for a replacement phone by overnight delivery. Being so late, I expected it would take two days. Next day, around mid-afternoon, Asurion came through and I received a replacement BRAND NEW PHONE. I highly recommend Asurion as an affordable insurance. No hassles, no BS, just superior service when you need it.

My husband moved quickly on our boat, therefore my phone and I took a dip in the lake. Two weeks later, my phone started having problems. I replaced it with you a day later. Your instructions how to remove "find my phone" was so helpful! Thank you for great service!

My daughter's replacement phone was overheating. When I called, the agent was polite and helpful. She sent an upgraded replacement quickly. This made my daughter and myself happy as she needed to not be without it for a long time. I was happy with the service I received.

Prompt service in getting my phone replaced after it had an accident. Saved me buying a new iPhone. Cost was $149 instead of $600-$700. Received the phone in 2 days, 1 night. So glad I insured this phone. Thanks Asurion.

Fast, and excellent service! Thank you, for being so prompt! After being devastated my phone was broken by someone at work, you were there to help ease that! Thank you all for your professionalism! I highly recommend you to anyone who understands what that's like!

The experience as a whole was pretty good. I received my phone really quickly after it was lost and customer service was outstanding, that was a bright spot. The only thing that bothered me was the fact that I now have a refurbished phone after years of paying for insurance. Refurbished. Really?

I was taken care of and extremely happy with the speed and service that I received to get back to business. I was very excited that I didn't have to wait for a new phone! I'm so glad that I kept this service all this time.

I took my phone to a Verizon store after my screen broke. They connected me to your service. The gentleman who I spoke to was not helpful. I asked if I should go try to get the screen fixed, he said yes but he would process my claim. I went to you broke, infix and they were not able to see my claim. I spoke to Asurion again and they said they could no longer fix the claim and would not pay for the fix because they were already sending me out a new phone. I told the rep that I do not want the new phone if they can fix it in the store. She said send the new phone back and I would get as refund for my claim. I am still waiting.

Service and reliability: Your personnel are extremely well informed, professional, and effective. I am very impressed. The equipment was replaced with a working cell phone, and any further handling of this was also professional. I would recommend coverage by your company for anyone interested in excellence of service.

It was a fast response but I was not aware of a deductible. Verizon left out a lot of details and options when I signed up. Verizon has very poor customer service. Your customer service was very much appreciated and you did help me so thank you???

The entire process was easy. The only thing negative is the sound on my phone is not great. I have a hard time hearing when making calls. I often miss text alerts too. Other than that the experience itself was fairly easy. I appreciate the quick turnaround.

The entire process was seamless in replacing my daughter's broken phone. In a matter of a few days she had an identical phone replacement to her Samsung Note 5. Returning the broken phone was simple and postage was covered. Thank you!

It was nice and easy to use. Phone was sent and delivered fast to me. I thought it was going to be harder than it was. I'm glad I have you guys as my insurance. Now I don't have to be lost without my phone any longer. Thank you for understanding that my phone was broken and I couldn't use it anymore.

New iPhone replacement: The service was excellent. I received my new phone when expected. I was very happy with the service that I received. Customer service was excellent and very helpful. I would not hesitate again to use this service. I'm glad I have the coverage.

The service was awesome and very fast. Received my phone next day. Just like brand new iPhone 7. I was lost and upset. My got ran over by a car and didn't know what to do but they stepped in right on time to help me out. Was so amazed on how fast it came in the mail.

Asurion delivered on what they said they would do in a timely and professional way. Very satisfied with their service. Their representatives were very helpful, professional, and friendly. Directions were clear and precise as to how to set up the new phone and send in the defective one.

Lost phone, they replaced it with no issue. I called and they answered my questions and responded quickly. Customer service was courteous. My replacement was sent in a timely manner. When I went to the store, they activated my phone for me. Thank You.

It was quick and easy and had a new cell phone by the next day. They were sympathetic to me having my phone stolen and they explained the claim process so it was easy for me to understand. I felt that the payment process was safe and secure and I did not have to worry.

First rep I spoke with three weeks ago hung up on me after he couldn't figure out how to work his headset. Second rep I called right after argued with me for five minutes regarding me not wanting my replacement device sent to my home address in Arizona and instead sent to a different address in California. My new device arrives, the speakerphone function is broken. I call back again a couple days later and try to get an unbroken device. I need it shipped to a difficult address apparently.

The phone arrived soon enough, and the transition was easy and fast. The instructions were clear and the representative was knowledgeable and professional. I have no regrets. I am very satisfied with Asurion. I will definitely recommend it to others.

The amount of time to get my new phone was quick. The only complaint I had was the phone didn't feel very secure in the box. I liked that they included an envelope to send my old phone back. The price was a little expensive but I assume it's because it was a newer phone (Samsung Edge).

The replacement of the LOST phone was very prompt. Getting service started was awkward. We continually asked to transfer information and services from the old/previous phone. The real problem is the REQUIRED turn off of the "find my Phone." We don't have the correct password. Help?

Glad we only had to pay $199 for the replacement iPhone through Asurion instead of entering into a new contract. The process was seamless. Transferring data (esp without help from Verizon) was a real pain however since the phone has more storage than our phone computer!

iPhone replacement - Overall the experience was good. I live in a rural area and needing to get to a place 11 miles from home where I could fax information was inconvenient. Then, the number that I pulled off my iMac didn't match what Asurion had in their records and they needed and consequently cancelled the claim and I had to start over. I will say that the people on the chat facility were helpful and professional. After I contacted Verizon (my carrier) they were able to provide the correct number and I started another claim and all was handled quite well from that point on.

It is a shame Asurion has a monopoly on wireless phone insurance. Your service, used replacement products, and service scheduling practices are disgusting. If someone can seek phone insurance elsewhere, they should do so before considering a contract with a major phone carrier. I cracked my screen and learned I could have it repaired for a lesser deductible. So, I tried this route. I scheduled an appointment for repair at my home. The window was 2-4 hours. Several minutes after the scheduled latest arrival time, the tech called me and advised he was an hour away and just starting another service call and that I would be next in the queue. If I did not have to work that night, this would not have been an issue, but that was not the case. I don't blame the tech--it is not his fault his company and Asurion permit overbooking like the airlines.

Speaker went out on my phone and it was very frustrating since this is my only phone. Very helpful and fast and got the phone the next day. Couldn't talk on my phone at all. Nobody could understand or hear me. After 5 hours with Verizon testing they determined it was the microphone on the replacement phone I just received. They got you on the phone and you took care of it super fast!

I was very pleased with the Asurion service that was provided. The time it took to get the phone was quickly sent to me after I completed the form and the instructions to send my damaged phone was simple and easy. I am a very satisfied customer.

Fast and easy. Was nice to call and phone shipped over night. The customer service was very nice and they walked me through the whole way. Thanks for your service. Would recommend the service to anyone. Would say the price is a little high when you pay insurance every month.

Always a great experience with Asurion. Phones are so important these days and Asurion minimizes the inconvenience from initially placing the claim which is simple to do to and to receiving the phone so quick. I'm like my old phones and they do a great job accommodating me. Thank you.

It is a problem unlocking an iPhone damaged beyond repair from the iCloud. The instructions are not generically clear enough to follow. Took two different tries. 1 on computer which did not work and 2 on another iPhone which did work.

Asurion delivered my phone in a time manner, very fast and reliable. Would definitely recommend to any new clients who have insurance on their phone. This is the best company I've ever used and they are wonderful. I hope others will feel the same as I did and use Asurion.

I have carried Asurion insurance on my phones for years and have never had to use it until recently. I lost my new iPhone 7 plus at the mall, contacted them, they shipped a new phone the next day. Great insurance! Well worth it.

Process was quite easy to do online. Was easy to navigate through easy to read. And I received phone when you said I would receive phone. Thank you and I would use your services again. Have a blessed day.

I shattered my screen on my Galaxy S7 edge. When I filed the claim, they didn't have another S7 in the same color so they offered me an upgrade to the S8. I filled out the form on a Thursday night. My phone arrived the next morning! It was a brand new Galaxy S8 as promised and it's worked perfectly. I have read all the negative reviews about this company, but I would 100% recommend them to anyone.

There should be a clause, that within 7-14 days, even if moisture gets into the phone, and you've already paid your deductible, you are allowed another at no cost. Recently, I had to get a 2nd replacement, due to moisture. It was not spilled on. I was then told, based on the climate I live in, it happens. Well, they always make me sign via UPS, especially on phones. My last device, they say on my front steps for over 3 hours, in the heat and humidity. NOT IMPRESSED AT ALL!!! It was clearly not my fault.

I shattered the back of my S7 and called to report it. After filling out some forms and submitting, my claim was processed quickly and accurately. My new/ refurbished phone works great and looks brand new. Shipment was fast also.

They are very quick at getting your stuff to you. I'm a very satisfied customer. I will always choose an Asurion when it's dealing with my phones. We got our phone back the next day after we made our claim. We didn't have any problems. The customer service representative was so polite and she answered all my questions. Thank you.

While on vacation my phone was damaged. We called and explained the situation and the phone was replaced with the paid deductible. The phone was replaced quickly and any questions we had were answered. The new phone was identical to the original one. Thank you.

The service was easy to fill out application to replace my phone. They were very fast. The agent was very polite and courteous and very helpful. I don't think there's a better service than this company to have on your side.

We thought we did everything before returning our phone but we didn't, they were very patient and helpful helping us and we appreciate that. It was all very confusing and like I said I thought we did it all correctly and they gave us step by step instructions and that helped.

Our son's iPhone was stolen. I was very glad I had signed up for insurance with Asurion! Filing the claim was fast and super simple, easy. The new phone arrived within two days. I was 100% pleased and felt it was a great experience! I would recommend buying Asurion on all your devices. iPhone insurance worth it!

I balked at replacing my phone for $150.00 but after dealing with my phone continuing to get worse and worse, I decided it was time to do it. Asurion did NOT balk at helping me. A month later after the initial call and were professional, courteous, helpful, and quick. I am glad to insure all of my phones with Asurion!

I lost my phone. I had a new phone in 48 hours. It was a new phone. Not a refurbished. I was very happy about that. Filing the claim was easy and very pleasant. I intend to keep this insurance on all my devices. I hope I don't have to use it again, but if I do, I know it will be handled in a timely matter.

I was surprised and how quick the claims process was and was delighted to have another device in hand within a couple of days after about a half hour on the phone. I would definitely recommend to anyone to carry this insurance on your phone, you won't be disappointed.

You replaced my granddaughter's phone within 20 hrs of me filing my claim, I was so grateful and surprised how quickly you got her phone to her. She is so happy to have her life back with her phone. I have been with Verizon 20 years and with Asurion that long also, you are great.

The Asurion replacement for my dead Samsung S5 phone under warranty went very well, was timely, a painless experience, and very fast replacement overnight. A pleasure to do business with in this day and age of collecting on warranties can be such a pain, Asurion did it seamlessly. Thanks!!

I had put in a claim for my daughter's cell phone and it was replaced the next day! Never thought that would happen as we live 2.5 hrs from the biggest city!! The claim was easy to submit. The person on the other end was friendly to chat with.

The customer support team was wonderful and incredibly helpful. However, the replacement phone is pretty terrible - it won't hold a charge, it claims it doesn't have enough memory to backup data to my iCloud and the screen does wonky things.

Contacted Asurion on claim and received a new phone in 2 days. Was very pleased with the rapid response for my request. I would recommend this insurance to anyone who wants to protect your investment of phone, iPad, or whatever device you have and would hate to get it damaged or stolen and not have the coverage to replace it.

I did not receive the same device that I filed a claim on. I filed a claim on a iPhone 7 plus and did not receive the same device. I spoke with someone and they said they would resolve the issue but it has not been resolved yet.

I reported the phone stolen so no fraud could be perpetrated on my acct. Then I reported it to our local store in Centerville. Shannon took care of me, I paid the fee and the phone arrived late the next day.

The agent was helpful and made the process very seamless. The phone arrived and after a couple of days we noticed it was not charging correctly. We contacted you and you exchanged that phone with another new phone. Thank you for your help and services.

The process was fantastic and easy to do. Verification wasn't overly complicated, and the deductibles with Verizon were really reasonable considering the device. The fact that I got a brand new device in its retail packaging was just icing on the cake. Good job.

I still need assurance that this is done. I disabled this ("Find my phone") on my iCloud account and verified it with someone from Asurion and also OnProcess Technology. My husband died suddenly 2 years ago, it may also have been linked to his iCloud account. Perhaps this is why it's still not looking disabled. I do not have access to his account, so I need confirmation that I will not be charged $500. I would appreciate if someone would contact me via email or phone to confirm this. Thank you.

Submitting claims online is very simple and user friendly. The process is quick and easy. I will most certainly recommend Asurion to everyone I know! Thank you for making this a smooth process and quickly replacing my device. I have been very pleased.

The Samsung S8 replacement went great with one exception. It took forever to do the paperwork to get the process started. We tried to do it while at the Verizon store but it was too cumbersome and we ended up working on it in segments over 2 days. I am very pleased with the replacement phone and the speed at which it was shipped.

Once I received my phone I immediately put a case on it! After the first day it died at 50% which is unacceptable and randomly shuts off and reboots with 10% remaining. This is a huge inconvenience and should not happen! Then I removed my case just to look at it and the screen and back end had almost split in half. I would like contact information for who I can talk to about it further!

The first phone I was sent was a remanufactured one and had a flaw in that when I had to hit many of the keys 6-8 times when typing a message. I called customer service and the agent was so apologetic and said they would send another phone that day that was guaranteed to be perfect and it was. I received it within 24 hours. Verizon here in Northport was so good in transferring all my data.

Phone replacement for cracked screen. Extremely helpful and quick. No issues and very specific with instructions. When I called they were quick to respond and very friendly but concise as to help quickly without wasting my time. No extended periods of time waiting on hold. Would definitely recommend.

I broke my iPhone over a holiday weekend, again. I was able to fill out the form online in ~5-10 minutes. I received a replacement phone two business days later (plus the weekend) and everything was as described. For the cost (monthly fee + $150) I would prefer to exchange at the store and have them handle everything. But otherwise, it was a positive experience. I'd pay a nominal fee to have the store handle it if I could walk out w. a refurbished phone on the same day.

Great service!!! Would highly recommend to friends and family. I received my new phone less than 24 hours after submitting it to claims. Definitely would give this service Five stars and would recommend it to whoever has a phone or a device of any sort.

Thank you... I had a new phone within 24hrs. Thank you. I never thought I would ever use the insurance and even thought about letting it go. Glad I did not. It's a comfort knowing how easy it was made for me to go into Verizon wireless and talk with them about using my insurance to replace my phone. Again Thank You!

They did not have phone in stock so sent a different replacement phone. We were not happy with that phone and they sent the original phone when it was in from back order. There was no additional charge and everyone couldn't have been nicer or more helpful... both phones came in one day. THEY WERE GREAT. HIGHLY RECOMMEND.

Customer service was very friendly and helpful. My phone was on back order and when it became available the claim was very easy to finish. The online portion was easy to use as well. I have been a customer for several years and have used Asurion several times and have always been pleased.

My daughter had her phone stolen. When we called/wrote to report it, we got our replacement phone the next day. We were able to quickly get it set up and she was back in business quickly. I was very pleased how quickly and easily the phone was replaced.

I couldn't have asked for a better experience with Asurion. My teenage daughter's phone fell in the pool. We did the recommended 'put the phone in rice to dry it out', but realized that the phone was not going to work. I contacted Asurion and had a replacement within 24 hours. I had to contact customer service a couple of times with questions and they were very nice and helped me tremendously. I have recommended your service and will continue to recommend your service in the future! Thank you so much!

My son dropped his phone and cracked the screen. Asurion had a new phone out to us the NEXT DAY! No questions asked. Was able to handle the whole thing online via their website. Great service! Definitely worth the monthly premium.

Well I really was happy with the website and the speed the phone arrived. My only issue and it's not a real bad one, is the replacement phone doesn't ring all the time if it stays on for more than 1 day. The camera locks up and will not take pictures until I turn the phone off. The screen locks up quite a bit. I just have not complained because I work 7 days a week 12 hours a day and I don't have time to get online and complain.

Thanks for the prompt service. I would recommend to my friends. What I don't like is the fact that I had to buy new screen saver and case twice in which cost me 120.00 because didn't receive exact phone in replacement.

This device works better than the last one. Thank you. Now that the phone company has come up with a full phone guard now I don't have to worry about breaking the screen anymore. Thank you for getting my replacement phone sent to me overnight. You guys have done a great job. Thanks again.

My phone ended up in water over the weekend with a holiday. I did have to wait until the first business day to get a new phone shipped but referenced the next day. Overall a good experience. Will continue to use insurance coverage side. The deductible is less than a brand new device. The phone dealer placed the claim for me so it was really easy.

The instructions were clear. I talked to a lady on the phone who stepped me thru the steps needed. No complaints about replacement phone. It looked like a new phone. Episode was completed quickly and I was on my way.

My daughter dropped her iPhone and cracked the screen to where it couldn't be used. Within 2 days she had a "new" phone... although it cost $150 it was still cheaper than getting it through your carrier. I am happy that we got the insurance on her phone because it saved us money in the end.

I gave 5 star rating for past delivery of my cellphone. My cellphone look brand-new but I notice the camera had a crack, I still can take pictures and all with no problem. But a couple days ago I can't pull out my stylus to use my notes, and I tried and try eventually it came out broken only half. But I don't have time to go to the Verizon, please tell me what to do. Thank you.

The phone that was sent out came the next day but was unfortunately not working. I had to send that one back and get another new one from Asurion. It was very frustrating that you report best day delivery when it takes multiple days to get a working phone. In the end I appreciate the new phone, but the service is misleading and can be a hassle.

The service and turn around time from Asurion was great. The phone I received unfortunately was not working properly. I gave it a week and brought into Apple to check out. Since it was under a limited warranty they replaced it there quickly for me. The phones has been great since!

I was told by a Verizon employee that I might be able to have my screen fixed and they would come to me. When I called Asurion they told me that was only available in certain areas. I was concerned about receiving a "refurbished" phone. Will was my contact person. He immediately told me he could send me a Galaxy S8 new! I was thrilled. He was professional and friendly! The phone was shipped overnight. It was a great experience! Keep up the good work!

Fantastic customer service. Prompt and kind receptionist over the phone. Emails were exchanged with a quick response every time. I was a little surprised at the deductible, but I guess it was worth it. Great turn around and follow up. Thank you.

1st phone was damaged. 2nd phone would not hold a charge. 3rd phone sent without return shipping materials. Waited week for you to ship me a box. Trying to reach a person via your number is a joke. You obviously do not want customers to talk to people.

The service was very great. The person was very nice to me. They help me with everything I needed. I would recommend you guys again for the service you gave me. I was very pleased with the help with everything dealing with that problem.

You spend all this money every month for insurance and then you have to pay just to get a refurbished phone. I was very disappointed about that. It doesn't work like a new one. I will never again have insurance through somewhere that gives you a used phone. Company itself I thought did a good job with a quickness of getting a phone.

Very easy to file claim (Phone broken replacement) and fast turnaround made it easy to deal with what was a bad time. Otherwise very good experience, fast turnaround and instructions on how to activate were easy to follow. I would recommend this to others.

The experience went well, thank you very much. We received the phone over night and so far it is working well... The people at Asurion were very helpful over the phone. No one likes going through this process but you guys made it a lot easier! Thanks again!

Asurion insurance doesn't cover anything and is a total rip-off design to fleece customers out of their money. I instructed my cell phone carrier to immediately stop taking out monthly payments for this garbage. I will NEVER recommend to anyone to use your service.

Tablet was damaged and replacement came quickly. Very satisfied with my new Samsung tablet. This is my second claim on my Samsung tablet and the first claim I received an eclipse 8 tablet. Very happy to get my Samsung tablet back. Performance with the Samsung is much better. Thank you.

The speed and detail of the experience was excellent. Thank you! The detail of the emails were easy to follow and the response back on our tasks were very clear. It was nice receiving the phone in only two days. My daughter needed her phone ASAP because she was traveling in three days.

Received phone sooner than a package I ordered from Amazon days before. Very pleased with service. Returning phone was also very easy and there were no extra cost. Instructions were simple to follow and there were no issues with the transaction.

I damaged my phone by running over it. I went into Verizon about a replacement. They had me call Asurion from the store and set up receiving a replacement through them. The call seemed kind of tedious, but after that the new phone did arrive quickly and the process was fast overall.

My son really enjoys the phone. He received it next day no extra fee. Very reliable service. Low cost to insure. I recommend doing so with all your electronic devices. You never know if you need to replace a lost/stolen /broken device.

The first replacement phone had a defective camera. The second phone had a defective microphone. They ran out of stock on my model (probably because I blew through them all) so they sent me a different model so I got a bit of an upgrade. Which is the only reason I didn't give 1 star. The people on the phone were nice enough. Unfortunately they also told me on the phone my deductible was $100 but then billed me $150. Turns out they used the phone I was calling in with as the basis for my deductible quote (not the one I was actually replacing). And finally... $150 is WAY too high of a deductible for a 2 year old phone.

Asurion gave me the option to deliver to a p.o. box, I get the delivery date of one day. The next day, no phone, it was returned to sender because they don't deliver to p.o. boxes. Why give that option if you can't do it? It was even added automatically without me typing it in. Now I have to wait a whole week for them to receive the package plus the time to wait for them to send it back to me? Completely ridiculous. As soon as I get my phone I will be cancelling the insurance for all 6 of my devices.

Excellent service, fast, was not without for long, very timely, very happy with Asurion, top of list when it comes to making customer happy, very easy to deal with. Everything was right there and right on, the people there were top notch making sure everything was handled correctly.

I was on vacation in Oregon when my charging port on my phone was broken and they sent me a new phone to replace the one that was defective. Prompt, fast courteous service. I would recommend Asurion to anyone who needs an insurance plan for your phone.

I had difficulty working with the site because I was at a remote location when I lost the phone and could not get access to my regular computer. The situation made the process difficult; therefore, it was five days before I had the replacement. It's a good phone but does not work quite as well my original phone.

Even though my device was damaged over a holiday weekend you got the replacement out as soon as possible! Thank you. So far so good. I received a refurbished device which seems to be working great. And I know you have a one year warranty on the device so my worries are lessened! We also bought a new iPhone for my husband which was also immediately insured under this same plan, we have a bit of piece of mind!

Did great even after first refurbished phone did not work. New replacement right away and was a new phone not refurbished. Everyone was very helpful and understanding. Very helpful. Had problems with the first replacement and walked thru. Tried to help when that didn't work, called back and right away they overnighted the second one. Thank you everyone!!!

I was satisfied with the service of receiving the phone but not happy with the fact that I turned off my Find My iPhone and got phone calls that it was not shut off. I left 3 messages about it and no one returned my calls. The phone calls were stating that I would be charged money and it was extremely annoying and frustrating.

Had to have a Samsung 8 replaced because of a cracked screen. I did not like how I sat and waited for the delivery of such an expensive phone and then it was just left sitting on my porch. No knock on the door, no door bell rang, nothing. Just left sitting there. Not good on FedEx part, I don't know why you use them!

Excellent service and fast response. Very good work. Got the phone immediately within one day. Feels more secure with my gadgets now. Now I can get rid of the insecurity of my gadgets as the Asurion takes care of that. Well done Asurion. Appreciate you.

I had a great experience with my claim. I was treated very nicely and my claim was processed in a very fast manner, I had the opportunity to speak to a agent whom informed of my options and I am very satisfied with the outcome. I would most definitely recommend it to my family and friends.

Thank you for the iPhone replacement. I was disappointed with replacement phone. More specifically it appears as though the location services do not properly work (my map location is not correct). I don't understand the point of paying $149 for a defective phone and I am therefore very dissatisfied with this experience. I am unsure whether this is a new phone or a refurbished phone, but I am not satisfied with my service thus far.

The speaker on my phone stopped working so I filed a claim with Asurion. I didn't have any trouble and the whole process of applying took less than an hour. After that, the new phone arrived in just a few days and it was easy to set up.

Asurion is/and has been a customer service orientated business. I've gone online and spoken on the phone with Asurion. They have always been helpful and prompt. The replacement phones have arrived promptly and have always worked. I would definitely and have recommended Asurion to friends.

I'm mostly happy with your service and replacement phone. Your service was very quick and easy to use. I'm not that happy with the replacement phone but I understand that there are differences between phones. That's why I'm mostly happy.

I am most pleased and I found the website very easy to use. I also they were most helpful in replacing my damaged iPhone 7 Plus which in a fall that cracked the screen. The response time and shipping the replacement arrived intact and undamaged. I will be willing to look to use Asurion again if necessary.

You did well in getting replacement here quickly and local store did set up which we were happy with. Just have had some problems with texting sensitivity, went back to store and hoping it was screen saver. Thank you.

Filing the claim online was very easy and I received my phone(iPhone) promptly. My phone arrived when it was supposed to and returning damaged phone in provided envelope was simple. I got what I paid for!

The process was simple and very quick. I was very surprised and pleased. I could do everything online and the replacement phone came in the mail when they said it was going to be. Usually when you have to claim on insurance they give you the runaround but not this time.

Asurion made it a breeze to get a replacement for our damaged cell phone. Simple online process. They even provide the packaging to return the old phone. No hassles of any kind. Even though it was a holiday weekend, we received the new phone in 2 days.

I was really satisfied on how fast my new equipment was delivered. Asurion was really curious and professional. I don't have any regrets for participating with Asurion. I will continue to use Asurion. It is well worth it. I would recommend Asurion to anyone.

My eight year old son lost his device, and it was replaced with ease and reassurance. We received the replacement device earlier than promised, this was awesome! My son and I were very happy to have the replacement device so quickly. I am very pleased with the results.

Very satisfied with the fast delivery and the replacement phone! First time using this insurance and I absolutely love it. The monthly fee for the insurance is not expensive at all and it’s better than going to buy another brand new phone that cost $200+. The price I paid was very doable and in my price range. The customer service was amazing. Friendly and seemed like they really cared about their jobs. Definitely would recommend them to a friend.

Iphone damage and Asurion sent me a new one immediately after I called. Thank you. They provided an easy way to return the damaged phone and since I am dependent on my phone? I was grateful for the speed of the service.

My iPhone 6 needed replacing. Asurion sent a new phone and I mailed mine back. My only complaint is that I later got an automated call asking if I'd returned it and I would owe $300 if I hadn't. I did but didn't have tracking information. So they emailed for me to confirm and I did.

All reps I spoke with had excellent customer service skills. They went above and beyond to ensure our transaction went smoothly. Would definitely recommend them again. And once we got two phones that didn't work properly they sent an immediate replacement.

I received my phone a couple weeks ago and everything was working great! Loved how quick it got here. The phone had fingerprints on it but I didn't mind. Yesterday my iPhone 7's camera stopped working. Every time I try and use it glitches out and the screen goes black! Not satisfied!

I have had a cellphone for over 30 years & never had to file an insurance claim on one of them! I had a "Lifetime" screen protector on my screen & my phone in a case. I dropped it again, picked up my phone & saw the damages. We went to Verizon yesterday.

I still can't use my phone. I can't get calls and text but I can't see past the screen that says "account recovery requested". How long will it take to get the instructions to back my iCloud up? We are waiting for the instructions to be sent to Mike's phone.

While in Rifle, Colorado, I lost my phone. I spent two days looking at the place I lost it to no avail. Finally I called you folks and you had a new phone for me in two days. I was pleased and would let everyone know about your excellent service! I am continuing the service as one never knows when or where disaster strikes!

Great job. Received my phone promptly even though it was a holiday weekend. The sales staff at Verizon store was excellent. I would recommend this to anybody looking for a phone. I hope this phone lasts as long as my other one did.

My experience was a NIGHTMARE!! It took almost 2 weeks to get a replacement phone for my son!! He was at University of Kansas, & needed his phone for class. I'm in CA and it felt awful not to be able to help him! There were sooo many hoops to jump thru!

My girls are rough on phones and the Asurion group has been really helpful. One seems to drop her phone if or when the case is taken off, the other lost her phone and personal effects on a trip. Unfortunately, they are the ones that seem to need the insurance. Thanks, Asurion.

The replacement phone I was sent keeps freezing. The touchscreen stops working for hours at a time. I tried restarting it multiple times but sometimes even that won't work. There doesn't seem to be anything in particular that triggers it. It just happens randomly.

Phone replacement came in a timely manner and clear directions were provided but I found the online help was most helpful. I appreciated the online assistance from a woman who helped me transfer contacts, messages, and so on. Thank you very much!

I inadvertently left my cell phone on the roof of my car. After driving about 1/2 mile it fell off onto the street. By the time I stopped and found a place to park, the phone had already been run over. The insurance co (Asurion) was very prompt in replacing it. Lesson learned: Never put your cell phone on the roof of your car.

Everybody I spoke to at Asurion was polite and helpful. I am grateful that they made my experience so pleasant. I am very happy working with this company. The one complaint I have is, my phone is a Galaxy S8, I had to buy a completely new replacement phone rather than just having the screen replaced. Now my problem was that nobody I spoke to knew when Samasung S8 phone screens would be available. But other than that, great.

Unit dropped, cracked screen multiple times. Replacement shipped next day with a return mailer for my Verizon tablet to be swapped out. I would recommend this service to everyone that has a variety of wireless units. Asurion has very prompt service at reasonable rates.

I was very satisfied with the services Asurion provided for my device. It was there on time as they predicted. I had a few issues tracking the replacement, but called and spoke with a representative that was very helpful. I would recommend their services to anyone trying to protect their devices.

The process to request a service was very effective. I received my new phone fast. I'm very satisfied with everything. I received a new phone by mail with all the instruction to return the damaged phone. I never had phone insurance before because I did not believe in it, now I think is a good protection, just in case!!!

The device got here promptly and for that I am glad. However, the device came with a bad battery. The phone doesn't last more than three hours of continuous use and rarely makes it through a day of very limited use.

This is BY FAR the worst experience I've ever had with a company of this nature. I filed a claim regarding my cell phone a month ago. The phone screen on my iPhone 7+ was cracked. The phone was fully functioning and still working, but after speaking to the rep and being told it was only $112 to replace, I decided that was worth it and I would move forward with the claim. The first time they sent my phone, they sent it to an unknown address in Orlando, Florida for no known reason. That address had nothing to do with our account. Then they sent me the correct phone, and I sent mine back. Everything was fine at that point.