Asurion Reviews

The phone that was sent out came the next day but was unfortunately not working. I had to send that one back and get another new one from Asurion. It was very frustrating that you report best day delivery when it takes multiple days to get a working phone. In the end I appreciate the new phone, but the service is misleading and can be a hassle.

The service and turn around time from Asurion was great. The phone I received unfortunately was not working properly. I gave it a week and brought into Apple to check out. Since it was under a limited warranty they replaced it there quickly for me. The phones has been great since!

I was told by a Verizon employee that I might be able to have my screen fixed and they would come to me. When I called Asurion they told me that was only available in certain areas. I was concerned about receiving a "refurbished" phone. Will was my contact person. He immediately told me he could send me a Galaxy S8 new! I was thrilled. He was professional and friendly! The phone was shipped overnight. It was a great experience! Keep up the good work!

Fantastic customer service. Prompt and kind receptionist over the phone. Emails were exchanged with a quick response every time. I was a little surprised at the deductible, but I guess it was worth it. Great turn around and follow up. Thank you.

1st phone was damaged. 2nd phone would not hold a charge. 3rd phone sent without return shipping materials. Waited week for you to ship me a box. Trying to reach a person via your number is a joke. You obviously do not want customers to talk to people.

The service was very great. The person was very nice to me. They help me with everything I needed. I would recommend you guys again for the service you gave me. I was very pleased with the help with everything dealing with that problem.

You spend all this money every month for insurance and then you have to pay just to get a refurbished phone. I was very disappointed about that. It doesn't work like a new one. I will never again have insurance through somewhere that gives you a used phone. Company itself I thought did a good job with a quickness of getting a phone.

Very easy to file claim (Phone broken replacement) and fast turnaround made it easy to deal with what was a bad time. Otherwise very good experience, fast turnaround and instructions on how to activate were easy to follow. I would recommend this to others.

The experience went well, thank you very much. We received the phone over night and so far it is working well... The people at Asurion were very helpful over the phone. No one likes going through this process but you guys made it a lot easier! Thanks again!

Asurion insurance doesn't cover anything and is a total rip-off design to fleece customers out of their money. I instructed my cell phone carrier to immediately stop taking out monthly payments for this garbage. I will NEVER recommend to anyone to use your service.

Tablet was damaged and replacement came quickly. Very satisfied with my new Samsung tablet. This is my second claim on my Samsung tablet and the first claim I received an eclipse 8 tablet. Very happy to get my Samsung tablet back. Performance with the Samsung is much better. Thank you.

The speed and detail of the experience was excellent. Thank you! The detail of the emails were easy to follow and the response back on our tasks were very clear. It was nice receiving the phone in only two days. My daughter needed her phone ASAP because she was traveling in three days.

Received phone sooner than a package I ordered from Amazon days before. Very pleased with service. Returning phone was also very easy and there were no extra cost. Instructions were simple to follow and there were no issues with the transaction.

I damaged my phone by running over it. I went into Verizon about a replacement. They had me call Asurion from the store and set up receiving a replacement through them. The call seemed kind of tedious, but after that the new phone did arrive quickly and the process was fast overall.

My son really enjoys the phone. He received it next day no extra fee. Very reliable service. Low cost to insure. I recommend doing so with all your electronic devices. You never know if you need to replace a lost/stolen /broken device.

The first replacement phone had a defective camera. The second phone had a defective microphone. They ran out of stock on my model (probably because I blew through them all) so they sent me a different model so I got a bit of an upgrade. Which is the only reason I didn't give 1 star. The people on the phone were nice enough. Unfortunately they also told me on the phone my deductible was $100 but then billed me $150. Turns out they used the phone I was calling in with as the basis for my deductible quote (not the one I was actually replacing). And finally... $150 is WAY too high of a deductible for a 2 year old phone.

Asurion gave me the option to deliver to a p.o. box, I get the delivery date of one day. The next day, no phone, it was returned to sender because they don't deliver to p.o. boxes. Why give that option if you can't do it? It was even added automatically without me typing it in. Now I have to wait a whole week for them to receive the package plus the time to wait for them to send it back to me? Completely ridiculous. As soon as I get my phone I will be cancelling the insurance for all 6 of my devices.

Excellent service, fast, was not without for long, very timely, very happy with Asurion, top of list when it comes to making customer happy, very easy to deal with. Everything was right there and right on, the people there were top notch making sure everything was handled correctly.

I was on vacation in Oregon when my charging port on my phone was broken and they sent me a new phone to replace the one that was defective. Prompt, fast courteous service. I would recommend Asurion to anyone who needs an insurance plan for your phone.

I had difficulty working with the site because I was at a remote location when I lost the phone and could not get access to my regular computer. The situation made the process difficult; therefore, it was five days before I had the replacement. It's a good phone but does not work quite as well my original phone.

Even though my device was damaged over a holiday weekend you got the replacement out as soon as possible! Thank you. So far so good. I received a refurbished device which seems to be working great. And I know you have a one year warranty on the device so my worries are lessened! We also bought a new iPhone for my husband which was also immediately insured under this same plan, we have a bit of piece of mind!

Did great even after first refurbished phone did not work. New replacement right away and was a new phone not refurbished. Everyone was very helpful and understanding. Very helpful. Had problems with the first replacement and walked thru. Tried to help when that didn't work, called back and right away they overnighted the second one. Thank you everyone!!!

I was satisfied with the service of receiving the phone but not happy with the fact that I turned off my Find My iPhone and got phone calls that it was not shut off. I left 3 messages about it and no one returned my calls. The phone calls were stating that I would be charged money and it was extremely annoying and frustrating.

Had to have a Samsung 8 replaced because of a cracked screen. I did not like how I sat and waited for the delivery of such an expensive phone and then it was just left sitting on my porch. No knock on the door, no door bell rang, nothing. Just left sitting there. Not good on FedEx part, I don't know why you use them!

Excellent service and fast response. Very good work. Got the phone immediately within one day. Feels more secure with my gadgets now. Now I can get rid of the insecurity of my gadgets as the Asurion takes care of that. Well done Asurion. Appreciate you.

I had a great experience with my claim. I was treated very nicely and my claim was processed in a very fast manner, I had the opportunity to speak to a agent whom informed of my options and I am very satisfied with the outcome. I would most definitely recommend it to my family and friends.

Thank you for the iPhone replacement. I was disappointed with replacement phone. More specifically it appears as though the location services do not properly work (my map location is not correct). I don't understand the point of paying $149 for a defective phone and I am therefore very dissatisfied with this experience. I am unsure whether this is a new phone or a refurbished phone, but I am not satisfied with my service thus far.

The speaker on my phone stopped working so I filed a claim with Asurion. I didn't have any trouble and the whole process of applying took less than an hour. After that, the new phone arrived in just a few days and it was easy to set up.

Asurion is/and has been a customer service orientated business. I've gone online and spoken on the phone with Asurion. They have always been helpful and prompt. The replacement phones have arrived promptly and have always worked. I would definitely and have recommended Asurion to friends.

I'm mostly happy with your service and replacement phone. Your service was very quick and easy to use. I'm not that happy with the replacement phone but I understand that there are differences between phones. That's why I'm mostly happy.

I am most pleased and I found the website very easy to use. I also they were most helpful in replacing my damaged iPhone 7 Plus which in a fall that cracked the screen. The response time and shipping the replacement arrived intact and undamaged. I will be willing to look to use Asurion again if necessary.

You did well in getting replacement here quickly and local store did set up which we were happy with. Just have had some problems with texting sensitivity, went back to store and hoping it was screen saver. Thank you.

Filing the claim online was very easy and I received my phone(iPhone) promptly. My phone arrived when it was supposed to and returning damaged phone in provided envelope was simple. I got what I paid for!

The process was simple and very quick. I was very surprised and pleased. I could do everything online and the replacement phone came in the mail when they said it was going to be. Usually when you have to claim on insurance they give you the runaround but not this time.

Asurion made it a breeze to get a replacement for our damaged cell phone. Simple online process. They even provide the packaging to return the old phone. No hassles of any kind. Even though it was a holiday weekend, we received the new phone in 2 days.

I was really satisfied on how fast my new equipment was delivered. Asurion was really curious and professional. I don't have any regrets for participating with Asurion. I will continue to use Asurion. It is well worth it. I would recommend Asurion to anyone.

My eight year old son lost his device, and it was replaced with ease and reassurance. We received the replacement device earlier than promised, this was awesome! My son and I were very happy to have the replacement device so quickly. I am very pleased with the results.

Very satisfied with the fast delivery and the replacement phone! First time using this insurance and I absolutely love it. The monthly fee for the insurance is not expensive at all and it’s better than going to buy another brand new phone that cost $200+. The price I paid was very doable and in my price range. The customer service was amazing. Friendly and seemed like they really cared about their jobs. Definitely would recommend them to a friend.

Iphone damage and Asurion sent me a new one immediately after I called. Thank you. They provided an easy way to return the damaged phone and since I am dependent on my phone? I was grateful for the speed of the service.

My iPhone 6 needed replacing. Asurion sent a new phone and I mailed mine back. My only complaint is that I later got an automated call asking if I'd returned it and I would owe $300 if I hadn't. I did but didn't have tracking information. So they emailed for me to confirm and I did.

All reps I spoke with had excellent customer service skills. They went above and beyond to ensure our transaction went smoothly. Would definitely recommend them again. And once we got two phones that didn't work properly they sent an immediate replacement.

I received my phone a couple weeks ago and everything was working great! Loved how quick it got here. The phone had fingerprints on it but I didn't mind. Yesterday my iPhone 7's camera stopped working. Every time I try and use it glitches out and the screen goes black! Not satisfied!

I have had a cellphone for over 30 years & never had to file an insurance claim on one of them! I had a "Lifetime" screen protector on my screen & my phone in a case. I dropped it again, picked up my phone & saw the damages. We went to Verizon yesterday.

I still can't use my phone. I can't get calls and text but I can't see past the screen that says "account recovery requested". How long will it take to get the instructions to back my iCloud up? We are waiting for the instructions to be sent to Mike's phone.

While in Rifle, Colorado, I lost my phone. I spent two days looking at the place I lost it to no avail. Finally I called you folks and you had a new phone for me in two days. I was pleased and would let everyone know about your excellent service! I am continuing the service as one never knows when or where disaster strikes!

Great job. Received my phone promptly even though it was a holiday weekend. The sales staff at Verizon store was excellent. I would recommend this to anybody looking for a phone. I hope this phone lasts as long as my other one did.

My experience was a NIGHTMARE!! It took almost 2 weeks to get a replacement phone for my son!! He was at University of Kansas, & needed his phone for class. I'm in CA and it felt awful not to be able to help him! There were sooo many hoops to jump thru!

My girls are rough on phones and the Asurion group has been really helpful. One seems to drop her phone if or when the case is taken off, the other lost her phone and personal effects on a trip. Unfortunately, they are the ones that seem to need the insurance. Thanks, Asurion.

The replacement phone I was sent keeps freezing. The touchscreen stops working for hours at a time. I tried restarting it multiple times but sometimes even that won't work. There doesn't seem to be anything in particular that triggers it. It just happens randomly.

Phone replacement came in a timely manner and clear directions were provided but I found the online help was most helpful. I appreciated the online assistance from a woman who helped me transfer contacts, messages, and so on. Thank you very much!

I inadvertently left my cell phone on the roof of my car. After driving about 1/2 mile it fell off onto the street. By the time I stopped and found a place to park, the phone had already been run over. The insurance co (Asurion) was very prompt in replacing it. Lesson learned: Never put your cell phone on the roof of your car.

Everybody I spoke to at Asurion was polite and helpful. I am grateful that they made my experience so pleasant. I am very happy working with this company. The one complaint I have is, my phone is a Galaxy S8, I had to buy a completely new replacement phone rather than just having the screen replaced. Now my problem was that nobody I spoke to knew when Samasung S8 phone screens would be available. But other than that, great.

Unit dropped, cracked screen multiple times. Replacement shipped next day with a return mailer for my Verizon tablet to be swapped out. I would recommend this service to everyone that has a variety of wireless units. Asurion has very prompt service at reasonable rates.

I was very satisfied with the services Asurion provided for my device. It was there on time as they predicted. I had a few issues tracking the replacement, but called and spoke with a representative that was very helpful. I would recommend their services to anyone trying to protect their devices.

The process to request a service was very effective. I received my new phone fast. I'm very satisfied with everything. I received a new phone by mail with all the instruction to return the damaged phone. I never had phone insurance before because I did not believe in it, now I think is a good protection, just in case!!!

The device got here promptly and for that I am glad. However, the device came with a bad battery. The phone doesn't last more than three hours of continuous use and rarely makes it through a day of very limited use.

This is BY FAR the worst experience I've ever had with a company of this nature. I filed a claim regarding my cell phone a month ago. The phone screen on my iPhone 7+ was cracked. The phone was fully functioning and still working, but after speaking to the rep and being told it was only $112 to replace, I decided that was worth it and I would move forward with the claim. The first time they sent my phone, they sent it to an unknown address in Orlando, Florida for no known reason. That address had nothing to do with our account. Then they sent me the correct phone, and I sent mine back. Everything was fine at that point.

Awesome service every time I have used Asurion! Very fast service. My phone was shipped quickly! And the phone was just as I expected. I would recommend this service to anyone. The deductible is too high though. That is my only complaint. Keep up the good work!

On Sunday, I dropped my phone and my husband filed a claim with your company. I was sent a phone and received it 2 days later. I took out my phone, read the instructions, followed them, but my phone would not activate. I took it to my local Sprint store and was told I had a SIM card that would not work and therefore I could not use my phone. They don't make SIM cards for the phone I was sent. Sprint told me to contact you about a replacement, which my husband did. He was transferred to 6 different "representatives" which all gave him the runaround... We now have 2 broken phones and are out $100. My husband asked to speak to a manager. Crystal answered the call and informed my husband that SHE was in fact the CEO of Asurion and that they do not offer refunds because it is insurance.

I was very happy with the product. I was a little worried about the find my iPhone app because my son forgot his password and it took me a little while to get it turned off. That's the only thing that worried me but otherwise completely satisfied. Thank you so much.

Received phone quickly! Thank you. The replacement phone has either a tiny scratch or it might be a tiny crack in it. Hard for me to tell which it is. That is disappointing, and I've been unable to get a response back when I've tried to contact you to either fix it or send me a phone that has no damage. What do I do about this?

I requested a replacement for my lost phone. The online process was really awesome and phone came next day which was like wow. Then to open the phone and realize it was sent with no battery or charger. I called the Customer service and they advised that it's out of stock and I will have to wait maybe 1-3 business days. That was so ridiculous. What the use of sending a phone without its battery?!! It's like selling a car without Tires, like seriously!!!

I depend on my cell phone for work and livelihood. My cell was completely destroyed by my service K9 (chewed-up). Thanks to Asurion Insurance, my cell phone was readily replaced within 24 hours with no questions asked other and a brief description of what happened. With ease and convenience of a return envelope of the damaged phone. I have no idea how the process could be more user-friendly.

I was very pleased with the process and how easy it was until I received my first phone that was damaged. Contacted and received yet another damaged phone upon receiving that one. I decided to keep the first damaged one because I was sick of dealing with having phones mailed and having to send them back. After it was all said and done my credit card was charged $500 for a phone that was returned which in turn caused all sorts of problems with my credit card while on vacation and the $500 has still not been removed.

The service worked as advertised. I made my claim and received a replacement phone the next day. Considering the cost of replacing a phone today, the insurance is a no-brainer. I will continue using the Asurion service moving forward. Great, quick service!

I busted the screen of my Galaxy J36v cell phone. I contacted ASURION the day I did and they shipped me a new one the next day. I am very happy with their service. I was traveling and they shipped the device to my destination.

Asurion does a wonderful job making a bad situation turn into a great one. The company makes the transaction and change between phones quick, seamless and efficient. They provide great instructions, representatives are always willing to help, and always follow up with the customer to make sure everything has been taken care of. 10/10 would recommend!

I recently discovered that my phone had a defective GPS and it needed to be replaced. I tried to log into their website, but their website isn't functioning correctly so I had to call. When I called they told me it would be 162 dollars to replace my phone. More than half the price of the current value of my phone. The deductible is outrageous, but it gets worse. Phone insurers, typically realizing that defective phones should be replaced a soon as possible, are usually really expedient. Not these people. I have to send them a copy of my identification through an email that I should receive within the next couple of hours. Then once my identity is confirmed through snail mail they will then guide me through the "next step." This company is horrible and there are multiple insurance companies for phones that do a much better job.

Nice to get my phone the next day after it took an unfortunate fall. I purchased a tempered glass screen protector to prevent this from happening again. The price is quite high to replace, but nothing compared to a full retail purchase. Maybe the cost could be added as payments? That may help people who can't afford the full price.

Prompt, convenient replacement. The process was easy to complete the request for replacement. The phone arrived the next day brand new. I was pleased by the entire process. I would recommend Asurion Insurance. Customer service was excellent.

Phone screen was damaged, filed a claim and was promptly sent a "reconditioned" phone. The phone received has a cracked screen. The charger that was sent with it isn't the correct one. It has had several glitches in which I have to cut the phone off then back on to get it to function or to get the screen to work. Sent email to Asurion a week ago and still no response. If wasn't forced to use Asurion I certainly would not but what other choice is there? Exactly! If they had some competition then maybe their service wouldn't have so many complaints with the Better Business Bureau. Maybe now, I doubt it tho, Asurion might respond back and I can at least get a phone which I can talk using the speakerphone without it fading in and out.

I have unfortunately had to use my protection program a few times. I must say that Asurion has done a fantastic job every time. This time was the easiest - no need to change SIM cards or go through a difficult setup process. Turned the phone on and simply followed the prompts. Thank you for your great service!

Fast, friendly service. I haven't seen confirmation that the returned phone was received. That's my only concern/complaint. If I knew it was received and accepted, I would give 5 stars, happily. The instructions provided were thorough and easy to understand and follow.

Great customer service. Got my replacement phone back and was able to return the old phone back just as easily. I don't know if this is refurbished phone or not because sometimes I get a ring tone, and sometimes I don't when someone calls and right now, I don't know if going through the hassle of changing phones is worth my time. At the price I paid for my coverage, a new phone should be sent.

I had bought a reconditioned phone so I thought it would be useful to obtain coverage for it. After owning it for a while I found it becoming more and more difficult to connect the charger, as it wouldn't go easily into the phone port. Eventually I was completely unable to get the cable connector into the port so I sought compensation for "damage" to the phone which rendered it unusable. I received another phone in less than 48 hours and suffered no loss of service (having used the ultra power saving mode) while awaiting the replacement. I had another 14 days to return the damaged phone, which was very convenient because I just put it in the provided return envelope and mailed it. It was expensive ($150) but much less so than getting a new phone.

I have been with Asurion for years, I am one of those people who drops and fumbles the phone a lot. So replacement is almost inevitable at some point. In the past it has been very prompt, but this time was different. I lost the phone this time, affidavits took a few days to work out, so it was actually a 7 days from the start of the claim to when I received the replacement phone. But this is the only time where the ball was dropped. Nonetheless this is a great insurance for those of us that are hard on our stuff. You know who are, this is one more form of protection.

Better experience than I could have hoped for. Very easy to file the claim and the new device was overnighted... Just wow. You sold me on the need for insurance and in particular, insurance with your company. Keep up the good work, it was a pleasure doing business with you.

I received a new iPhone a couple months ago and it seems like no one can hear me very well when talking on the phone with them. If there is any way to get a new phone sent I would really appreciate it.

I called the service department and got a rude customer service associate that asked me for the phone number for my tablet, which I didn't have since I never use that phone number. I asked if she could just look me up in their system since I have been a customer of theirs for years but she sent me back to Verizon. Call Verizon back up and told them I had been transferred to them and then hung up on. They gave me my phone number for the tablet, which I relayed to the new Asurion representative, who then asked me what model my tablet was, I didn't know, so back to Verizon. I called Verizon and asked for a supervisor, as I realized that this game would likely continue...which it would of because the next question was going to be my MEID # or such, which nobody would know. So the Verizon rep then told the Asurion rep all my information necessary to fill out.

Needed phone replaced and you sent the first one in a timely manner. Did all online which was nice. This phone did not work properly. I called and spoke to a nice man. A new phone was sent the next day. All good now. Thanks.

Your staff could not be any more accommodating. They were kind, understanding and direct to the point to give me quick and efficient assistance and get me set up with a new device knowing I needed it for a business trip the following day. Thanks for it all.

I had a few issues with 1st phone that was sent to me but then upgraded to another phone. But since it did not allow me to use an ext memory card I wasn't going to have enough memory w/ the new phone Note 5 so they resent me the Note 3. So far good.

I broke my phone and they immediately sent out a new one. When the new phone arrived, there was a pre-paid bag to return the broken phone. All I did was place the phone in there and mailed it back. Very easy process!!

We were sent a phone for Verizon that was a prepaid phone. When we took it to the store they could not activate it correctly. We had to have a new phone sent to us. It took 11 days until we had the second phone activated correctly. Not satisfied at all.

They were extremely fast in mailing the replacement phone. We experienced excellent customer service when asking questions. We were directed to an alternative website where we could find the information we needed when the company did not have access to it. It's a great price for the plan for when something goes wrong with a phone. A great alternative to having to buy a new phone and plan from the cell phone companies.

From start to finish I was pleased with the ease of filling my claim online. It was a quick, easy, & painless process which was very much appreciated. They followed up afterward to see if I had any questions or concerns. Great customer service! I was highly satisfied!

My son missed his pocket when putting his phone away. I called Asurion, a few questions and a few minutes and replacement phone was on the way. Received the next day! Very good service. Very courteous, couldn't have been any simpler.

The new phone you gave me won't hold a charge longer than a couple hours. Within the first week the battery was defaulting and not working properly. Wouldn't be nice if you guys replace this one with a better replacement please.

The Phone that you guys sent me dies much faster than my old phone did, this one's battery must be worse than other phones. I have to charge it at least twice a day. Even if I am not using my phone, the battery gets depleted very fast which greatly inconveniences me. You guys always send phones that have issues with them and I would appreciate it if you did not send phones with battery issues.

They took care of our claim quickly and professionally. My son broke his screen and by the next day he had his new phone. He was on break from college so it was important for him to get it replaced quickly as he was to go back that weekend.

This entire process is ridiculous. They told me to go to icloud.com website to turn off the Find My iPhone and when I call them for help, they told me something is wrong with my login on icloud's site since I should be able to see the Find My iPhone option. Well, duhhh... If I never set it up, it wouldn't be there. So, I went chasing my tail and spinning my wheels for two days from bad instructions. Icloud finally help me figure it out to avoid a potential $500 fine. Took two hours with all the going back and forth, plus me trying to figure it out after on the phone with Asurion. Secondly, you "highly" recommended me to ship to my business, not sharing that the phone would be addressed to the account holder, my husband, not the owner of the phone, me. I work at a large organization, so a name error like this is big trouble meaning no package will be received.

I was very satisfied with the service reps & how efficient they were with paperwork & getting the replacement phone to me. The part I wasn't happy with was having to fill out an affidavit & send a picture after dropping my replacement the next day. Accidents do happen and as long as I've been using your service which is around 15 years I was very irritated about this absurd process & actually gave thought to canceling the 4 phones that I currently have insured.

I was very upset that my phone's LCD had broken from a simple fall. I had started the process to get a new phone and then changed my mind and called Asurion. They had my phone there the next morning and I had called after 6 pm or so the night before.

My insurance claim went smoothly and everything was easy to navigate. The online forms were easy to fill out and submit, and help was readily available. I am very glad this online tool is available as an option, because it is so much easier than going to a store.

The service provided in replacing a broken phone was unbelievable! The claim was easy to file online and only took a couple of minutes. We were blown away to find a new phone delivered the next day, on a Saturday! You can't beat that kind of service!

I would recommend this company to other friends and family, mine phone isn't working the best so I may see if I can get mine replaced.

We had our brand new iPhone 7 Plus stolen at the grocery store at approx. 3:00 pm and had a new iPhone 7 Plus at our door at approx. 10:15 am the next day. Very pleased with that speedy time in replacement. Plus, it wasn't a refurbished phone, but a new one. The phone that had been stolen was only 13 days old. Thank you so very much!

Jennifer lost her cell phone a few weeks ago. I called Asurion for replacement, which you sent one overnight. In the interim, Jeni was called and said it was found. She is waiting for it to arrive at her address. Then I will send back along with the cell phone that she lost in 10/2016, which was found about a month ago. Thank you Asurion for your wonderful service.

Thank you for your fast service for my phone replacement. The new one is working very well. My phone was damaged by a Verizon employee, but he was trying to help - wiped solution to attach a Zagg cover, but there was a tiny crack on phone which then Apple diagnosed failure as liquid damage. I had never dropped phone in water, always had the better Zagg cover and Otterbox - but crack was between the Zagg cover and top of phone - only tiny unexposed edge of phone. Hard to pay deductible when you purchase all the protection you can, but thank you...

It was very easy to put in my claim and I received the new phone quickly. The only issue I had was with the return. There was no paperwork stating it was my old phone being returned. I can only assume all was well. It would have been nice to receive an email stating it had been received.

The new device was received promptly. The reason for lower rating was because of process. Customer service was not helpful. Form must submitted online but had to be printed out to complete and then reattached online. Not everyone has ability to print.

The experience I was a good one. There was an issue with the delivery company, but that was of no fault of Asurion. Asurion was with me every step of the way. I could not have asked for better customer service. I would and have recommend Asurion to anyone.

Phone (iPhone 6s Plus) was replaced with a refurbished phone rather than new. The refurbished phone has had problems. When I called to ask why it was refurbished, was told they "tried" to send new phones but they may not have had any. For the amount of the deductible paid, this is a poor policy.

The process was quick and easy to complete. The process was so easy that I do not have any complaints. The device was delivered and received in no time. It was like my device was not missing at all. I would definitely recommend Asurion to my family and friends.

The customer service person was terrific. Walked me through the whole process. Phone arrived overnight as promised. We were thrilled with the service we received. I would recommend your company to anyone wishing to have insurance on their phones. They made the whole process very easy.

Exceptional service. I absolutely love doing business with Asurion. The entire process was so fast and easy. No phone calls, everything was done online with no hassle. I got my replacement device the day after I filled out the claim. I can't think of one negative thing to say about this company.

When I had to have a replacement iPhone for the one I lost/was not retrievable I was able to easily and quickly get a replacement iPhone from you all. The customer service representative on the phone was very helpful. Also, when I went to the website it was very easy to submit a claim.

Awesome service, phone replaced in less than 18 hours, couldn't be happier with the service!!! Painless reporting and super-fast reply. Return policy and envelope were very easy to follow. I am usually suspicious of "insurance" on item such as phone, but highly recommend it now… Thanks again!!

Asurion was polite and helpful on the phone and swift service in receiving the phone. Thanks to the agent helping me on the phone when I was frustrated she got me through to the end. And by the next day my phone was as here and ready to go. Again impeccable service thank you. ☺

I was amazed at the efficiency and quickness of replacing the iPhone. You have a very efficient organization. The claim filing process was simple and easy to understand. The process for getting contact information transferred to the new phone was pretty easy, and the new phone works well.

Filed a claim and had a replacement phone in hand within 12 hours on a holiday weekend. Great service. Fast and easy to complete. My replacement phone is in great condition and works as you would expect a phone to work. I am highly satisfied with the service.

Excellent - Instructions were perfect and the help was "top shelf"!! The package came on time and the "to-do" list was just right. I was very pleased with the prompt service and the way things were just right - excellent. I enjoyed the experience of getting a new phone.

Outstanding customer service, very friendly and helpful. At 1st I was worried as my device was out of stock, but then they told me they could send me the S7 Edge, (a better device as my broken phone was just the S7), and at no extra cost to me. So I was very satisfied with the help I received. Thank you!

I returned the first phone at the end of May. I have yet to receive my refund check. I was told soon - why must I wait for an entire month when you received it weeks ago? The second phone came slowly and the damaged phone was returned - disappointed.

I lost my phone while shopping, Asurion was very fast with the warranty and claiming process and with sending me a new phone, within the next day of losing my phone.. I was able to track the delivery of my phone because Asurion provided a link.

The customer service was awesome and they answered all of my questions I had before sending out my new phone. I received my replacement phone really fast and returning it was a breeze even though I had questions about how to return it with or without the battery.

Excellent service! We are very pleased! Fast and perfectly fine. Fredericksburg our first phone conversation to when the new phone arrived it was a great experience. My son was very pleased and when his girlfriend was missing his voice in PA it meant a great deal!

My phone decided to take a swim in the river over Memorial Day weekend. I filed the claim around 5 PM central time on Friday night and had my phone by Saturday morning at 9 AM delivered to my front door. I was highly impressed, I would recommend this insurance to anyone.

Awesome. Was not an issue in way shape or form. Ty! I'd recommend to anyone. Please make sure and insure your stuff. It's always good to be protected as you never know when you may drop a phone into the river. Thanks for everyone.

Great service. Fast easy instructions to follow and pleasant representative. I would recommend your service to all. My son would be lost without his phone and it arrived the next day as promised. I would like to thank everyone involved for the prompt service.

No problems with service. From beginning until end, everyone that I spoke with was very helpful, courteous and professional. I would recommend Asurion to all my friends and family. Cell phone setup and return were explained thoroughly and was easy to follow.

My phone was less than 36 hours since I bought it and it was stolen. Asurion replaced it with a used phone that didn't work properly. After much phone time you finally sent a better phone. Bottom line, you suck donkey **. I will NEVER recommend to anyone to use your service. There are other companies out there that will do a much better job.

I received GREAT CUSTOMER SERVICE WHEN I called to report my son's phone being stolen. I received my Son's phone in a VERY TIMELY MANNER! ORIGINALLY, they couldn't give me a time frame but the phone came in much less time expected. I would definitely recommend Asurion to ALL my friends and family!!!

I originally gave the gentleman who helped my five stars he said he was going to give me wireless ear buds, a screensaver and a case I thought that was generous. When I received my products I got no screensaver, junk ear buds and a ridiculous case. When I contacted a Asurion to discuss the products I received I was told they do not give screen protectors or wireless ear buds and that universal case they give is the only one available. I don't appreciate being flat out lied to.

Great service and fast shipping! The gear watch that I previously had wasn't in production anymore so they gave me the next one in line for my replacement. The customer service representative was very kind and courteous and glad to help and get everything resolved for me. Thanks very much!

Asurion is awesome. Easiest way to replace a damaged phone. We had a new one the very next day!! So glad we have this insurance. Not the first time we have used it!! We have used Asurion three times now between my son and myself! Definitely the best phone insurance out there!!

I dropped my phone one too many times... Filed a claim and received my replacement phone very quickly. Got it the next evening. Very quick service. Just wish my deductible was less costly. However, it was less expensive than purchasing a new phone. Just wish I had not lost all my information.

It's frustrating that I pay monthly and then $150 deductible only to get a refurbished phone. Especially when the phone that I dropped was only a few months old. If I buy new and buy insurance I should receive a brand new phone. But I do love the easy way to make a claim and the fast delivery time.

Your service was fast as advertised, and service reps were very helpful. The replacement phone looks like new and so do the associated accessories. However, the first replacement/refurbished phone froze up after one day and a second refurbished phone had to be sent. Since the first phone froze on a Saturday and the following Monday was a holiday, the replacement phone did not arrive until Wednesday which meant that I was without a phone for almost 5 days. So, that affected my rating. Also, I feel that this insurance is really only a good deal if you lose or break your phone in the first six months or less than a year. That's because what you pay per year plus the deductible = what you'd pay for an actual new, different phone in about 3 years. But, overall I'm satisfied that my replacement phone works now and I didn't have to pay the incremental extra cost for a new, different phone. So I did save some money by having the insurance.

Asurion was Very fast and efficient. I received my new phone immediately after my claim was filed and It was a very easy and quick process to file a claim with Asurion. I would most definitely recommend to anyone and everyone. Thank you for all the help.

The process was relatively easy. Ordering a new phone online was simple. Receipt of new phone was fast enough. Problem in that my old phone was totally dead and then they sent me a non-functional phone the first time and then, because it was a holiday weekend, I had to wait three additional days for them to send me out a working unit. That part was disappointing.

I was very pleased with the process of getting my replacement phone and the turnaround. The new phone however holds a charged battery for less than 3 hours and glitches constantly, requiring restarts. Siri still says "Gabi". I believe that the replacement phone was not appropriately repaired and have had constant issues with it.

Fast service. Nice phone! I did not realize it cost $150 to replace a phone. The last time I had this insurance this, it was only $50 to replace the phone. And it works great. My daughter was very happy. Thank you!

Replaced my phone fast and filled me in with all needed info. Even reassured me that if something needs replaced in the next year they will cover the cost. The replacement phone arrived the next day and it was simple to activate. Luckily I had my old phone backed up on the cloud so it was like I had the same phone back again.

I broke my phone twice in two weeks. They really worked hard to work with me and get me a new phone. Totally satisfied. I would definitely recommend them to a friend. I am especially impressed with the fast service. I received my phone the next day!

Overall experience was great. However, I've returned the device and have yet to receive a refund. Placing the order online was easy. When the order was originally shipped it was said to be returned by Asurion. However, Asurion was able to send out another replacement promptly.

The replacement phone's home button does not work. It has not worked since I received the phone in the mail. I have been meaning to return this phone but I don't want to be charged another $150. If I can return my replacement for a phone with a working home button then my experience would be five stars.

Outstanding service. One of our phone was destroyed 5 pm one evening. We stopped by the phone service who told us to report online. We filled out the form at 6 pm online. There were minimum questions. Had a new phone by 9 am the next morning. Unbelievable - thanks!!!

Everything about the whole process was wonderful. The employees I spoke to were great. My phone came in quickly. They actually didn't make my phone anymore so Asurion upgraded it to something similar for no extra cost.

The lady that took care of the problem was one of the most unprofessional people that I have ever had to deal with. Very disappointing... I did not feel that our best interests were being addressed or she even really cared. Just do her job with the most minimal effort.

Filing a claim was easy and quick. The replacement phone was received on time and in good condition, came with everything, like brand new. Also included were clear and easy instructions for returning damaged phone. Replacement phone is working fine. Thank you.

My phone died and I needed a replacement. We used my insurance to replace the phone. It worked good using this company for my insurance claim and I received the phone within two days. Wish insurance co-pay didn't cost so much. :( Thanks.

Water damaged phone. Asurion's rep. was empathetic, considerate and extremely helpful. Although this was the second time within a year that a phone needed to be replaced they were always cooperative. Due to their prompt and efficient service my husband was without a phone for barely 24 hrs. Without hesitation, I highly recommend their insurance for all your qualifying devices.

Had some problems. First device sent failed to have my Apt number so could it be delivered. 2nd device mailed out. Received both on the 4th day. Had to return one. Also deductible of $199 after paying about $10 per month for insurance for the past 2 years is absurd.

The service was easy to use and I had my phone the next day, I like that I didn't have to be without a phone until I got the new one. However, the replacement phone is starting to have issues. It has overheat once, and it keeps turning itself to the lock and power off screens, while in use.

So thankful that we purchased insurance through Asurion. The process was so easy when filing an online claim and then them sending us a replacement phone. We received the phone the next day just like the process of filing a claim states. Also, what was even better is they sent along with the replacement phone a prepaid shipping envelope package so we could send back our broken phone. This service is definitely worth what we pay.

You guys did a great job getting me a new phone very quickly. The phone I received has worked good. But it did start to vibrate uncontrollably yesterday for no reason. I turned it off and back on and it stopped. I think it will work fine now. Thanks.

Replacement was easy, fast and accurate, couldn't ask for anything more, kudos! I have complete faith in you, your company has come through for me three times on this phone. All experiences excellent, first two were hardware problems. Thanks again.

I know it can be hard at times working in the customer service department. Especially when it comes to helping others with their needs and wants. Thank you for the patient with me and keep working at doing your best. In the store or on the phone.

Great experience. Was easy to make a claim. I ordered my replacement and received it the next day. I will continue to use this protection plan and I would reference others about this protection plan. When I received the box it's came with my phone and a case because mine was broken. Greatly appreciated.

When the first phone arrived it was obviously refurbished, there were scratches on the screen and scrapes on the corners and the camera did not work. Had to wait for second replacement, it arrived NEW and has been great with no issues so far. Thank you very much!!

I was very upset and unhappy with my replacement phone!!! It sucks, I can't type without the keyboard getting stuck and vibrating!!! I spent hours on the phone with Verizon trying to fix it in order to be able to go thru Asurion again and get another one! So bad I don't have time to waste like that, I'm busy all the time! Bad phone!!! Not good!

Insured my grandson's phone. When he broke the screen, the representative was easy to work with and knew exactly what we needed. The replacement arrived the next day, exactly as she promised. He was happy he didn't have to go long without his phone.

I had problems with the paper form. I like the online form. It's quite simple, especially with me using a smartphone. I've used Asurion ever since I started with Alltel before it switched to Verizon. The staff is very kind and always ready to assist. Thank you Asurion.

Phone is clearly refurbished. Barely works. Have tried resetting and updating phone with no effect. Phone runs extremely slow and is very glitchy. Should have stuck with the phone I submitted to Asurion. The phone with broken screen at least worked correctly.

The time it took for Asurion to acknowledge the receipt of my device was too long. The initial process involved a call from my mobile provider's establishment to begin my "case", which was an embarrassment. Overall, based on my experience with this company, I WOULD NOT recommend this so called protection to anyone. Of the many devices that I've used this company for, I've experienced about a 20 percent success rate. I would highly recommend retaining a lawyer should you as a consumer use this company.

The replacement iPhone was my sister's. It now says it has 4 viruses. I instructed her to call Verizon and complain. It is very upsetting. We pay $33 a month for insurance through your company, and we paid $199 to replace her device. Now, she has to call Verizon because we were sent a faulty phone.

I got my phone legit the next day. Crazy fast service. Thank you a ton!!! I was able to have my phone ready for use before work at 2 with the step by step guide on how to set it up. You guys are great. Keep doing what you're doing.

The replacement phone we received was defective. A week after activating it, the sound went off when calling. After troubleshooting and resetting it, as per the Asurion rep, it would work on and off for the next month. It was very difficult to get a new phone so we ended up upgrading and getting rid of that phone.

Replacement was sent as quickly as possible, ready to activate, with a fair and reasonable validation procedure IMO. Impressed with the prompt response. Will recommend to my family and friends. Will also try to be sure that I don't let this one get stolen.

Easy to make a claim, new phone was sent within two days. I am very pleased with my experience with this company. This is my second time using them and I am yet to be disappointed. I highly recommend this company to all customers with damaged or malfunctioning phones.

I phoned into Asurion at 888-881-2622 twice today regarding a claim toward repairing a cracked cell phone screen. The first customer service representative hung up on me as I explained what I was trying to do. Her English was broken, so perhaps she didn't understand me. During my second attempt at getting assistance with my claim, (Holly) indicated to me that I had not yet submitted my affidavit. (Why one needs to go to the trouble of a sworn affidavit over a cracked cell phone screen is a mystery to me.)

The Customer Service Representative was awesome, she was very helpful and we are happy with the turn around time for getting the new phone. Thank you everyone at Asurion and Verizon. I would highly recommend getting the insurance on the phone.

This experience has been the worse ever! I called due to the power button on the phone didn't work on the G5. I was told they would send a package for me to send off for repair which would take 5 days from the time they received it. I asked for a loaner phone for the time being. The rep advise using an old one or asking someone else for one. I advised, "Everyone I knew was with another company". The rep said, "I don't know what you're going to do then". Like really!!! The claim was canceled. NO ONE called to let me know after 2 days. When I was able to speak with someone no one was on the same page and the conversations were being disconnected. It takes a lot for me to get mad but this took me to another level. I pay for the insurance every month since 2008 just to be treated like crap!

Everything was smooth without complications. Phone looks new no flaws. I think is better of the old one. I really don't regret to buy the protection service they offer me when I buy the device again. Thank you.

My son's broken phone was replaced within 2 days. It was an easy process from start to finish. We worked with a representative instead of making a claim online and the representative was knowledgeable and friendly. I would recommend Asurion, especially for people that have kids with phones.

Thank you for your prompt service - I have returned the damaged device in the envelope provided. Once I finished the claim, it took two business days to receive the new device and return envelope. Thank you again for the service.

Very happy with customer service and time to receive new phone, but very disappointed in getting a phone that wasn't the color I had previously or wanted and was told to wait and see if the color I wanted came in within three weeks.

I had dropped my phone and it was cracked and damaged and would no longer take photos. Website was easy to navigate. Form was easy to fill out. New phone arrived quickly as was told. The overall experience was pleasant.

My daughter was happy with her phone except for one thing, the charging port doesn't easily stay hooked up. It's a little tricky to get it to charge. We didn't see the fine print that we only had 7 days to report any problems. So I guess she's stuck with this reconditioned phone that has an issue from the start. Everything else about the experience was great.

Service was great. Shipping was awesome. One thing I didn't like was I never got an email confirming they received my old phone. Would have been nice. So I wasn't thinking they were going to charge me the extra money.

I was very happy with the support people who helped me with my replacement phone. Timely shipping of replacement and adequate information for completion of process. Hope I never have to replace my new phone but now have confidence that you have me covered and I can count on you.

Replacement arrived very quickly and the packaging was very user friendly. Very happy with the personal interaction and guidance. I would recommend this service to anyone within my circle. Between the telephone calls to a "live" representative with great patience and the quick delivery, I'm a very satisfied customer.

I got the replacement phone fast, set up was easy, returning the device was also. I didn't call in to have my phone replaced. Wish I did. The sales rep at the store was rude. I am a CNA and keep my phone in my pocket on my leg (my loose scrubs), so I can be reached easily. It broke while assisting a person. She insisted I smashed it face down on a hard surface (ie: floor). Not what happened. Either way I got my replacement fast and didn't miss any important calls. Thank you for the fast and easy service Asurion!!

When my granddaughter's iPhone was stolen, I wasn't looking forward to going through the stress of filing a claim, but I was pleasantly surprised with the ease and convenience of Asurion's process. The service I received was absolutely top-notch! Your rep was knowledgeable and helpful, and the replacement phone arrived quickly and as promised. Thank you for making a bad situation more tolerable.

I was happy with the whole process in the beginning, but at the end I didn't like the email was send it to me saying if I don't clean the cloud I'll be charge $500.00. I went to the Verizon in person with a representative from your own company did it. She was excellent, left all the information in my records, but 2 weeks later I received a phone call saying I didn't do it. That was very upsetting. Anyway, I told the rep to check my records. She said, "Sorry. I will." Thank you for your services.

Having a teenager makes this service so valuable. I spoke with a chat agent and was able to get my claim submitted and my deductible paid within moments. The replacement was delivered quickly. I'm so pleased with the service and would recommend this to everyone.

Phone (refurb Droid Maxx) appears to be brand new but screen operation is sketchy. When you scroll on the screen it tends to select things you are trying to scroll past. I did not report this because I figured I would get the same exact thing as a replacement.

Process was quick and easy. New phone was received the next day. Return process was simple. I was completely satisfied with the overall process of replacing my damaged phone with a new one. I completed everything online and the return paperwork was shipped with my replacement device.

My phone was broken so I submitted a claim. The claim was submitted online and I received my new phone the next day. I am extremely happy with the experience I had with Asurion. I would definitely sign up for the coverage with this company.

Nicely done - fast & painless... Beautiful box - phone & accessories arrived safely... Return package setup was great (thanks for the reminder about no battery, etc.)... Although Verizon wishes that I'd just get a Galaxy 8. Thanks, again.

The phone literally got to me within 24 hours and tech support was extremely helpful and available immediately. I'd do 5 stars, but that deductible was a bit higher than I wanted to pay. I'd recommend the service after all of the times I've dealt with Asurion.

I appreciated the ease of filing a claim online, and the quick response, getting a confirmation immediately, and receiving the replacement phone the next day. I personally think the deductibles are high, but have no choice but to use this company.

My replacement phone was bad. Contacted Asurion. It was a quick fix. I received my replacement phone in one business day. The customer service rep was great. He was very apologetic and valued me as a customer. I highly recommend Asurion for fast courteous service.

I dropped my phone and cracked the screen badly. Asurion replaced my phone right away and gave me ample time to return my old phone. I am very happy with my new phone and am happy to have gone with Asurion. Everything went smoothly.

I purchased an Xbox 360 from Walmart. I bought the Asurion warranty. The Xbox broke. I sent it in and they said they sent a reimbursement in the form of an e-gift card. I never received it. That was in June of 2014. I have called and called and called some more and I keep getting the runaround. I was told it was reissued numerous times. Waited 24-72 hrs it never shows. I call back. Then I was told it was sent up to accounting because of the length of time and Asurion call rep could not reauthorize it. I was told this numerous times. Then I called a week later and was told it was re-issued. Waited 72 hrs and nothing, so I called again. I was told it was being processed and once it was processed it would be re-issued but they gave me no time frame this time. I asked for a number for accounting and was told they didn't have the number. My next step will be a lawsuit. I have had enough of this crap. Walmart is CRAP and ASURION is CRAP.

Electricity went off and phone got dropped and because it was dark couldn't see phone and stepped on it. Broke the screen and the phone wouldn't come on. Contacted Asurion and they replaced the old phone with a new one. Same make and model as old phone. They did a good job replacing old phone.

Very satisfied with my experience. We could not have asked for any faster response to our needs. Definitely recommend purchasing this insurance for your peace of mind, especially if you have children or young adults on your plan. Filing a claim was easy and took less than 15 minutes.

I turned off find my iPhone and get continued to receive calls and emails that I hadn't. Very frustrating to have to keep calling back to deal with it. The replacement phone was great and we had no issues with that or the quickness of receiving it though.

There was great online support. Service online was efficient and overnight shipping got me the replacement by 10am the next day. The phone representative was caring, helpful and courteous. The cost was fair and exactly what was stated in the contract.

Initially I had no resolution upon this submission, but after deciding to contact upper management, the issue was promptly resolved above and beyond my satisfaction. My faith in Asurion has been restored!

All the people we came in contact with were very helpful, patient and knowledgeable. From the Brainerd store to online help. We are older and are not real computer savvy and the phone help was very patient. Thank you Verizon for making this as simple as can be.

Not pleased. 1st claim went well. This is 2nd. I was told replacement phone N/A. The phone I'm now being offered is smaller, less memory aka 16 mb vs. 32, and on and on. Not happy. I pay full coverage for reason. I would like the phone replaced. Will be calling today by 8pm, thank you.

Got the phone to me very quickly but still have not received a box or a shipping sticker to send back the old phone. Now I'm getting emails and calls saying that you're going to charge me. This needs to be fixed. We have called several times and still no help.

My phone was lost, but I needed to stay available for call from transplant team. They made sure I received my replacement phone, asap. I am extremely thankful for their immediate help. They exceeded my expectations and then some. They have my vote.

I am grateful that I was able to replace my lost phone so cost-effectively and so quickly. Keep up the excellent work! I never did find my lost phone, so this service was truly invaluable to me! The replacement phone arrived early the next day after I filed my claim via internet. I am very impressed! Thank you!

I waited over a week because my device was "out of stock". I was, finally after a week, offered a Pixel of a different color which I accepted and would have taken the first day but was never offered it until I contacted your company, you didn't alert me like your message said. I finally got the service rep to agree to refund my deductible but it has not been refunded to this date. I'd like to be refunded and need to be contacted.

I was very pleased to see how quickly my phone arrived and I was also pleased with the quality of the phone. The activation was very simple, I was able to do it on my own. Returning the phone was very easy as well. Therefore, I want to thank you for making the process very easy.

Application process completed online. Completed info with all information. Received an email with next steps. Received device on date states it would arrive. The device is ok. The volume is not correct but not bad for a refurbished device. Customer Service ok.

I had a replacement phone sent to us that was malfunctioning right out of the box. Instead of going through this again we purchased a new phone not knowing what kind of refurbished phone we were going to get. If the quality department doesn't do their job then why send us a phone. We should be getting a new phone not a malfunctioning phone that is given to another customer to deal with.