Asurion Reviews

It was very easy for me to get a replacement for my broken iPhone! It was shipped next day mail and they provided me with enough time plus instructions on how to do everything. I would definitely recommend everyone to get insurance on their devices! I couldn't be happier!

After I dropped my phone and cracked the screen I contacted Asurion. The lady on the phone was very professional and helpful. After a few questions she told me that she was sending me a new phone and she explained how to return the old phone. Very quick with no hassles.

The replacement phone was delivered pretty quickly and arrived well packaged. All seems to be in good working order. The resetting instructions of the phone could have gone a little smoother but that may have been an iPhone issue. I understand the value of some of these smartphones but deductibles could be less than they are.

Filed a claim, sent damaged phone in and got new phone in the mail a couple of days later. Worked very well. My son got his new phone, transferred all his pictures, contacts, and music and was up and running almost immediately. I sent the damaged phone back a little bit later. With the high cost of phones, I will definitely continue to buy Asurion insurance whenever I need a new phone.

I lost my phone and you were very quick to send me a new phone. I really appreciate it. You sent me a notice for number ** that you were unable to remove the icloud account on the phone... Were you indeed able to remove the icloud account to **?

Asurion was wonderful to work with. I had nothing but a great experience. From the time I submitted by claim until I received my new phone, it was an awesome experience. I had no problem getting all my apps, contacts, photos or anything else important to me from one phone to another. All the instructions that were included were extremely user friendly. My new phone turned on right away. I have not had any issues with it. Thanks for providing such a wonderful service.

Sounds like I am in a tunnel when talking or people cannot hear me. Tried calling again and got the runaround. Need a new phone!!! Without being charged. You need to stop sending refurbished phones. This has happened more than once to us when needed to get a replacement phone.

We received the phone within a day or two as stated and worked perfectly. They no longer had the exact replacement and substituted it with I believe a better one. Thank you. It was a good experience. We mailed the broken phone in. And, we were done!

The process was made relatively easy by your team. However, I had a few difficulties with turning off Find my iPhone, which I shared with your staff. I still received emails saying that I would be charged $500 even though I had spoken to someone who had reassured me not to worry. Overall, my new device has had a few glitches with turning off randomly and now getting all messages, but other than that, the experience has been positive.

I have been sent a total of three refurbished phones by Asurion that do not work. This has ended being hours of my life on the phone with them, setting up new phones, transferring data, etc. Do not use refurbished phones Asurion if you can't make sure that they actually work. I also had a bad experience with inconsistent information between Verizon and Asurion over a new phone fee when eventually I had to go to the store and buy a new phone.

My son's phone was stolen in Mexico. Upon our return, we immediately filed a claim. It was handled very, very well. He got his replacement phone as scheduled. Customer service rep could not have been nicer or more helpful. Asurion did a terrific job in this matter, and we are very appreciative.

The device itself is weak. Not working properly. The customer support at Verizon is absolutely terrible. They don't know anything about the device. They transfer me to Samsung and I get people in India who I can't understand and whose phone connections drop. My phone jams up. The ability to change the set up is not working properly. My old phone worked much better.

Happy with the experience. This was my second time using Asurion for replacing my damaged and worn device. The device was not functioning properly after being used for over two years. I would recommend this to a friend and I would certainly use this service again in the future, if need be. Thanks again!

I dropped my phone in the lake while fishing. I called and had a replacement within 36 hours. Pretty amazing. Can't get better service than that. I was surprised that nearly all my data and information was intact. During that experience I installed their tech app which allows them to take over my phone and fix stuff. Saved a lot of time when calling for tech assistance on any phone issues.

The service is Great, Very fast and easy to do, thank you. I placed the call. The person that answered was very helpful in instructing me on how to fill out forms, her instructions were very easy to complete, I had the approval rapidly and received my phone fast. Thank you.

The whole experience, beginning at the Verizon store, was preposterous. The experience started in Manteo NC. Where the website for Verizon stated they opened at 9 AM to which we arrived and the "Open" sign was on, yet there was no one answering the door (which stated opening at 11). After waiting around for two hours and coming back we were told to wait for another five minutes before being helped.

For what the mobile provider can't you, you guys can! For many years with this service, I have nothing else to say than this company provides exceptional service. I have never had any issue. The swap of a broken phone for a new one has always been so easy to do with your service. Thank you!

I received a replacement phone within 24 hours and it was a very simple process. I had a working phone quickly which make it worth the insurance that I pay monthly. I will continue my insurance with Asurion and would encourage others to do the same.

Asurion had a replacement phone in my hands very quickly. The $200 deductible is steep considering I could have done a repair on my phone locally for less money than that. My local repair shop probably couldn't have repaired it as quickly though.

It was great that I got the replacement iPad, but received a phone envelope and requested another envelope to send old iPad back in and never received it. So was charged for not sending broken iPad in. I even went into a Verizon store to ask for one and they said they ordered a new one.

Asurion was very easy to deal with. It made my difficult time easy. I would recommend this company to my family and friends. Had my new phone in less than three days and was up and running soon after receiving it. Good job to your staff who helped me.

I destroyed my phone in an accident during a busy work day and it longer worked. Like most people, my phone is an important part of my daily tasks, occupationally and personally. I am very satisfied with the process (with Asurion) of being able to submit a claim for my damaged phone. The process was simple and user friendly. Within 24 hours, I had a new phone. Thank YOU!

I had to have my grandson's phone replaced due to water damage. I called Asurion and my problem was addressed immediately. Had a replacement phone within 2 days. I was a bit confused about one thing but called Asurion again and got the answer I needed. Customer service was very polite and helpful. I am glad to have that protection in place.

My charger port was messed up. A known problem with this Galaxy S6 Edge phone. Disappointed that I had to pay a $200 deductible on a phone I had less than 2 years, especially after paying a monthly premium for more than 18 months. I feel as though I bought the phone twice over.

Great Experience. I lost my phone over the weekend. Come that Monday morning I got in touch to replace my phone. I had it by noon on Tuesday and most of my things were restored. Was a very easy transaction. Thank you!

Using the online services were difficult to navigate. Once I was able to talk with a customer service rep, the process went smoothly. The new phone was received when promised and is working great. I am glad I insured my son's phone. I recommend getting insurance to all my friends.

I didn't do anything and now my replacement phone is not working. Very disappointed and frustrated. I am going to call customer support to see what they say as I really don't want to spend another $200 to replace my replacement. If I did something to it, I would own up to it but this time it just stopped working. Ughhh!

I was very satisfied with the turnaround time to receive my replacement phone while on vacation. I will definitely recommend Asurion to my friends and family and remind them how important it is to have insurance on your phone. Thank goodness I have insurance. It would've been expensive to replace out of pocket.

I had to wait for months for my Google Pixel to get replaced. I would call every few weeks and I was told that "We don't have any at this time. Call again in a few weeks" resulting in me having to buy a cheap phone from Walmart. I love the product but I have never had service so shabby, your service department could teach crooked used car dealers!

When I bought our phones I thought it would be a good idea to put insurance on them because they are very expensive. When my daughter broke hers I was glad that I did because if I would have had to buy it outright it would have costed me over 500 dollars. Having Asurion was great because all I had to do was go online, report her accident, and I got a message that I would have my her phone the next day. Wow! that was fast and easy. Thank you Asurion for making the incident seem less devastating.

The process was very easy and simple to follow. There was no hassle with a bunch of unnecessary paperwork. We received the new phone quickly and Asurion made it very easy to return the old phone with a pre-addressed & stamped envelope.

The process was simple and the website was very user friendly. My replacement phone was in my hands within 24 hours. The service representative was professional and courteous. It was a pleasant experience. Very pleased with the process and service.

My phone was shattered so we asked for a new one. You sent a new one of the color that I wanted that didn't turn on so I then had to mail that back to you and get yet another phone, but I couldn't get it in the color I wanted because you didn't have it anymore. I was kind of upset because I really wanted that color. So I got everything mailed back to you and you talked to my mom and told her everything was finished and we were set, but then you emailed to tell me I had to do more steps in order to finish the process. Overall I was just displeased with the fact that I was sent an unworking phone, leaving me with no phone for multiple days, and then resulting in me not getting the phone I desired.

It is very good. The service was good and got my phone the next day. Luckily I had a phone insurance and can get my phone back. This was the first time I lost my phone in 20 years and all my devices have a protect plan so that it won't have to pay full price.

The experience overall was ok. I had asked for a new envelope and was told I would get in a few days, still no envelope and now I keep getting calls about not returning and I will get charged. So will attempt to order another envelope.

I called to place a claim on my broken phone. Within a day my replacement phone was in its way to me step by step on what to do to get reconnected and with a return box for the old one. Hassle free and easy instructions on what to do was greatly appreciated.

The phone worked fine for a few days. Then starting glitching and the buttons wouldn't work all of the fine. I noticed a crease in the screen like it had been previously bent. I ran my fingers over the crease while in the OtterBox and a crack formed where the crease was. It was never out of OtterBox. I continued to use it since the crack was not that noticeable but now it has what I'm told is the touch disease. I believe I was sent a bad phone but took me a little bit to figure it out. Very dissatisfied as I paid $200 for this replacement.

Need to replace my phone. You guys sent me a replacement phone. It didn't work properly. I called, had one the next day, using it now. It works properly. I love it. Don't change a thing guys. Just keep up the good work.

I have to say that I am very impressed and surprised the experience that I had the type of service that I did. I was expecting that it wouldn't be so seamless because it was all automated and it was done thru email. But to my surprise I was very happy from the beginning of filing the claim to when I received my phone. I had to file a claim on 2 of our phones within a month and I received exceptional service both times. I also had an issue with not turning off the iCloud feature and I got a friendly reminder email stating that I needed to turn it off, with instructions on how to do it. Kudos to Asurion for what could have been a bad experience was very pleasant and EASY! Thank you Asurion for all your help. Thank you, A very happy customer!

Asurion was awesome. They replaced my phone overnight by Fedex. It was great. I was really freaked out to lose my phone, and they made the process so much easier. I had to talk to a customer service representative when making my claim. She was very helpful!

I am not happy with the service I received with my recent claim. I had broken my glass but otherwise the phone was fine. I took it to my local Verizon dealer. He told me he thought there was a service where I could have my glass replaced locally. I need this as I was leaving on vacation soon. The manager called you guys and asked if this was available as he thought it was and was told yes. I was standing there while he had you on speakerphone. The representative said yes it was and they would even come to the house to do it. The manager said great and set up a claim.

Asurion replaced my broken phone and I was up and running in a couple of days. It was as easy as 1, 2, 3. They even sent me a prepaid envelope to send back my broken device with complete instructions on what to do and expect.

Had an issue with my tablet not reading my SIM card anymore. After trying to get it fixed at a Verizon Store it was determined that it needed to be replaced. Replaced it through insurance was quick and painless. Expensive but fair. I will keep, my devices insured.

My phone replacement came in very quickly! Setting up my phone was very easy and simple. The phone charger that it came with it seems very durable and I think it will last a while. Very happy with your service.

I thought my phone was broken. And then when called back because my original phone not broken I was told to return phone for credit. I sent back the phone in your packaging. You received the phone 6/7/17 but I still have no credit. I'm still waiting.

I used the website to report a lost phone. The website was very easy to navigate and use. The service is great and comes in handy when things get lost and need to be replaced in a quick and timely manner.

My family has used this service before. It has always been very quick and comes in less than a day. Also having a website makes it super easy. Thank you to the workers for the service. If I could say to change one thing, it would be the website on mobile. It's a little buggy, but not too bad.

Great experience with customer support and they replaced my phone the next day!! Thank you! I had a Sony Xperia and I love that phone and I thought it would be replaced but turns out you get to choose which phone you want and they only had two to choose from!! Not Sony! HTC sucks. I feel like if I have insurance for a Sony it should be replaced for a Sony.

The service was prompt and we received a spanky new phone that we were able to connect and use immediately. We did have a major problem with Asurion emailing and calling saying that the phone was not taken off of find my phone when in fact it had been. We went through that for a couple of weeks, contacted Apple and they said it was taken off. Asurion told us that sometimes an automated system sends incorrect messages. It was a bit of a pain.

My daughter's iPhone was destroyed in a post-crash automobile fire. Along with the shock of the crash and her injuries, loss of her phone was most concerning to her. Asurion's quick and easy response of the claim to replace her lost phone got her some peace of mind during her recovery. Thanks Asurion.

I was happy and so satisfied with Asurion for replacing my lost phone. Phone call was simple and person I talked to was very helpful. I got my replacement without any problem. They replace it within a day. I am so satisfied with the service.

Had a new phone in 2 days! Only had to pay the deductible!!! Courteous people, instructions on how to set up the new phone. Second time I've had to do this, and both times I had helpful, quick service; even to having to have a replacement phone sent to my daughter in school in another state.

There was quick replacement and good info on lost device and instructions to render it useless. It showed the last time the device was used or updated and how to erase any data. The replacement device, though not the same one, was just as good as the one lost.

I was very pleased with the ease and expedience of calling in my claim, after consulting with my Verizon store in Westbury. The new phone arrived within two days, as promised. After I postponed activating the new phone, I had no problem activating the new phone, and transferring data and docs was easy. There was very little guidance transferring programs and apps.

My iPhone was stolen on Saturday, and the replacement phone was delivered on Monday (no deliveries on Sunday). Filling out the required form was easy; the whole experience was effortless and successful. Much as I like Apple, their insurance only covers damage, not loss, so Asurion is a much better option.

When I contacted your customer service department they were very good in taking all the information and were very patient with me to make sure that I understood, being a Senior member I appreciated their patience. After the process was finished they assured me it would be delivered the next day and it was. Thank you for your help in this matter. I was totally Satisfied. Be blessed.

Your process to getting a replacement was easy to do especially since I'm not very computer savvy. Asurion's quick response with my order and replacement phone was Appreciated. You provided everything needed to return the broken device. When I had to call they were very helpful & friendly.

The first replacement phone I received did not have a working headphone jack. I am not sure how that would have missed Asurion's "testing" process. The lady who helped me on the phone was rude and said I had to call back to get a new one.

I was very satisfied with my person who helped me. He went over everything very clearly and we solved my problem. He was very courteous and helpful. My phone is working perfectly and he checked the battery from his end and said it is good.

When I received my first replacement cellular telephone it was defective. The camera did not work and I had to send it back, which would have been no big deal; however, I was advised that a new phone would not be sent to me until I sent them a copy of my driver's license along with an affidavit form. I feel that this was unnecessary and I was totally inconvenienced as this delayed my new phone being sent to me. Once it was, the new phone actually worked and so far, I have not had a problem. But for the money that I pay per month, plus the $150.00 fee, I would expect much more. As in a new phone, not a refurbished one and not have to do more work on MY part when it was not my fault that a defective, already used phone was sent to me.

Extremely fast service! I received excellent customer service from Jasmine when my new phone wouldn't download my apps. She walked me through resetting my phone and even took the extra time to call me back and make sure everything was working.

Recently my phone was water damaged and no longer fully functional. We contacted Asurion, who replaced it quickly. The instructions provided were very clear. There was a little paperwork to do, after which phone was replaced promptly. Very grateful for the service.

Addition responded very quickly to my request for a new phone when I lost my prior phone. Easy online claim process resulted in a replacement phone within 3 days. Very please with the service and would highly recommend it. Have used it before for my kids phones. Great to have the extra protection.

Replacement phone was delivered to my home on the as promised... Replacement was in good condition with the return label and packaging. Damaged phone was promptly returned as requested... Overall the experience was good and glad that we had the Asurion coverage. Though we had to pay for the replacement it is much less than purchasing a new phone.

I e-mailed you to say the replacement phone you sent has a lump on the back of it. Battery won't last a full day with use. Still waiting for a reply. So... all in all I would rate your service as terrible.

I was satisfied. The first replacement phone was a dud. That was frustrating after spending time at Verizon getting it loaded with my information. I was without a working phone for a couple days. Luckily, my local Verizon store let me use a loaner. Customer reps were helpful and courteous.

Thank you for the replacement phone. It was really worth the insurance payments and the deductible. My son's new phone works great! The service was quick and very easy directions. With the new phone and Apple support, the phone was up and running within an hour.

Upon submitting my request to replace my phone, I received my replacement very quickly and intact. I was easily able to return the damaged device (Broken Phone Screen) and had no issues. I will gladly use the Asurion claim process again in the future for any needs that I have.

I accidentally washed my phone in the washing machine. I called on a Friday to report my incident and had my new phone by Monday. I was very please with the service. I would recommend this place to anyone and am very glad I purchased the insurance like I did.

I received this phone through Asurion on June 3rd 2017. I did not examine the phone after receiving it. I have not drop this phone at all, but I notice there's a crack in it. This phone is also protected with an OtterBox protective case.

I had an incident with the tablet in my vehicle. The charging port caught on fire. I contacted Verizon and filed the claim. I was so glad I had insurance. I had a new tablet in 48 hours. The Asurion representatives were very polite and expeditious and solved my problems and making sure I was ok. It wasn't just about the device. I HIGHLY recommend them to everyone.

The Verizon personnel was very helpful with the assistance of helping me start and finish my claim. Then when I was connected with the assurance team they were very kind and helpful. My experience with the whole process was pleasing and I want to thank all of you for doing sure a great job!!!

Everything was great but the process was a bit lengthy. Love the protection but would love a more simple process with same protection guarantee. I don't have a printer readily available so I had to print it off at FedEx Kinkos and find certain numbers etc. I spent around $8 getting in the computer trying to get everything that I needed for the form.

The first replacement would not charge with my car charger which worked fine on my daughter’s phone identical to the replacement. It would charge by electric outlet charger but would only stay charged for two hours. Second phone was sent right away and it does work. But this left me without a phone for a week. Representatives were really great to work with.

My replacement phone came with a used battery I presume because it discharges rather quickly even after killing all the applications running in background. The touch screen periodically hangs up and doesn't respond to swipe. The replacement was simple and quick. It would have been nice to get a new phone but this refurbished one is working well.

The insurance process through Asurion was smooth and a quality product was delivered. The return shipping was easy and I was notified by email once the device was accounted for. I would do business with Asurion given the circumstances again. Thank you for a quality product and quality service.

The service I received blew my expectations out of the water. All parties involved were very professional and took care of all of my problems. I have nothing but good things to say, thank you! A seemingly intimidating process was handled with ease. This kind of common sense customer service was a breath of fresh air.

Your customer service person was patient, informative, courteous and thorough. Thank you for taking such good care of us. We have had many different cell phones over the last 20 years and are thrilled with the assurance we have that Asurion will always be there in our time of need.

I received the new phone quickly and was easily able to transfer my data (well, I had the local Verizon store do it). It's been a pain to re-log into all the apps, but oh well. BUT, the new phone's speaker starts loudly then goes away. And I can't hear apps or calls after a few seconds.

Galaxy s7 Edge: Had a cracked screen. The new phone was shipped and received quickly. The new phone activated with no problem and works great. The person I spoke with on the phone was friendly and helpful and made it a great experience. The insurance cost was also less than I had thought it would be so that was great!

The service was fair and fast. I received my replacement device in under 2 days and it was very easy to switch service from my old device to the new. It is definitely worth the extra money monthly to have this service.

Took a little longer than expected to receive phone through the mail than expected. Other than that, I had no problems with the customer service rendered by Asurion. Representatives from Asurion were very courteous and sympathetic to my situation. Thanks.

Replace broken phone. Good customer service in a timely manner. Very pleasant to talk with on the phone. Was able to get a color that is no longer being made. Will recommend to other people including family. Very happy with the service. Received more than my phone even though nothing else was damaged.

Got insurance by Rogers on my 2 iPhones. I was told that if anything happen to my phone I would get a new one. Well I got a REFURBISHED iPhone from Asurion, after paying $200+. I got cheated by both parties. I will cancel my insurance and my line with Rogers.

By far the worst experience I have ever had with any company in the entire world. Even the CEO apparently doesn't really have much information about the company itself. They got my phone, my refund was given back, but my phone is still under a blacklist. I was told by the CEO apparently, that it should take 24-48 hours for activation. Apparently this company doesn't know anything about math in general, because they keep saying that but it hasn't been activated in 2 weeks. DO NOT EVER GET ROGERS CARE. Or if you see Asurion ANYWHERE, do NOT TRUST.

I was at the end very satisfied with the service I received. I thought I was going to get the runaround but I was taken care of quickly and the misunderstanding was resolved. Thank you for putting your customers first.

I was on the phone with a representative and he told me about Asurion and how it would be quick and easy to get my phone replaced. By me having insurance on my phone the price of it wasn't too bad to get it replaced. It took two days (a day and a half) for my phone to arrive, it's a very easy route to choose if you're ever in a need for a new phone!

My phone dropped to the floor with a hardened case. The phone would not recharge. I went twice to Verizon, it was tested and problem confirmed. We reported the problem to Asurion. My new phone arrived next day. Great service and timely. I'm glad.

The battery is horrible on the phone they gave me as a replacement. I'm up at 5:50am and my phone is at 20ish % at noon just about every day. Other than the battery being worthless, the phone is fine. The worker at the Verizon has no idea if it was a brand new phone or a refurb, but he "believed it was a refurb."

Replacement Phone - The online filling process was simple and the phone was shipped very quickly. The phone was the same as the one I had lost and I was very happy. This is the first time I've ever had to use my insurance, even though I've always had it, and it's worth the monthly fee.

I was disappointed that I couldn't just replace the screen of my iPhone 7 Plus, but this was more than made up with by the sheer quality of service. The directions attached were clear and concise, and I was given everything I needed to successfully transfer everything over. Absolutely impressed by the efficiency of the process.

The procedure online & the arrival of replacement phone was quick & easy. I was very happy with the easy online questions and how easy the computer program worked for a person like me who doesn't have patience for computers. The arrival of the replacement phone was very fast.

All personnel were polite and respectful when dealing with the problems incurred with my 6s iPhone. It was replaced in a timely fashion and my replacement phone is working fine. Thank you for your prompt service. I would feel confident to use Asurion if needed again.

Process was simple using the internet to request the replacement cell phone. The phone came quickly with easy instructions to activate it. I would recommend this service to anyone who has a cell phone. Good value for the protection provided.

This is my first time using this insurance, and it was extremely simple, fast, and completely hassle free! Very happy and satisfied with the service. I would definitely use it in the future for other phones and recommend my friends use it also. Thank you!

I used the insurance to replace a phone I dropped. The replacement is fine, however, I realized the internal speaker doesn't work and I can only hear a telephone call on speaker phone or through the car when synced with my car. It took me a bit to realize it because I often use the speakerphone feature or the hands-free in the car when talking on the phone.

The first replacement phone (iPhone) was completely dysfunctional already. The touchscreen didn't work 75% of the time. I'm not sure how quality control could miss that! The second replacement phone seems fine so far but gets hot when using power hungry apps on low battery.

I purchased a drone, which did not work out of the box. I thought the warranty I purchased would repair or replace the product after the manufacturer told me there is no warranty on the product. Asurion tried to use every excuse in the book not to cover my claim, including saying the manufacturers warranty should apply. The rep on the phone was rude and uncooperative and not at all interested in solving my problem. I asked to speak to a supervisor and was put on hold for about 20 minutes. The supervisor came on, was introduced, and then they hung up on me before I could speak. Asurion must be a scam company. They make promises to repair products, take your money, and then refuse to process claims. DON'T TRUST ASURION!!! They aren't worth the time, money or frustration.

I did send in the postcard survey response, but to reiterate, I was extremely pleased with the customer service. I had called to ensure that there was a 15 day return grace period as the materials sent with the phone said 10 days. The service rep answered my questions succinctly and completely, there was no phone delay. A pleasant experience overall. Thank you.

Your guys were amazingly snappy and completely met my needs in getting a replacement for my broken phone. Couldn't be happier with you all. Fast service - great packaging - and restoring the phone could not have been simpler. Thanks for all you do.

The replacement phone would not hold a charge and would get hot. I feel insurance phones should be new phones and not phones that were someone else's problems. The time it took to send the replacement was fine but the phone had not been activated and I had to spend 3 hours and make two calls to Apple and one call to Verizon to get the phone going.

One word!!! Awesome!!! Customer service was over the top, very helpful, walked me through step by step. Great first experience! Phone came in the mail overnight, it's good to know that if anything goes wrong with my cell phone another one's only a phone call away. Thank You!!!

The screen on my phone was cracked. It was shattered into a hundred pieces. My phone was replaced the next day... versus 3 or more days with my normal carrier (which is Verizon). Awesome return time. Job well done. I was very pleased. I will definitely continue to pay for the insurance coverage.

I am very satisfied with Asurion service for my claim. From the person who took my claim information, and the speedy delivery of a new phone the day after I called I am very happy with your service. Thank you.

I mailed the damaged phone from my mailbox. Did not know to retain tracking number. Received call that phone has not been received after 3 weeks. Likely going to be stuck with $300 bill. I think Asurion should also have the tracking numbers of the envelopes, or ask customers to mail from a secure mail office if this type of envelope is a valuable item for criminals to steal. I can only assume this is what happened to me. Not satisfied with this even if it is the result of mail theft or the mail system losing the phone.

I fell and cracked the screen, tried to contact someone to find out what to do, received message I needed to fill out form first which I did. I had to pay $149 even though I think it should have been less. The information said someone would come to me. Didn't happen. I did receive new phone but deductible was way too much for a cracked screen.

Asurion refused to honor the claim. It took 3 weeks and an upper manager from Verizon to make it happen. Then they sent me the wrong phone. This took another 2.5 hour battle on the phone to resolve. Unhappy does not begin to state my dissatisfaction! If I have a choice in insurance carriers I WILL NOT choose Asurion!

Thank you. Your services was great. Consumer services was awesome. The ordering process was great. The customer services person explained every details to me. They inform of everything that happened, even once I received the new iPhone. So thank you so much.

The replacement phone came quickly but we had to go to a Verizon store to get a sim card because the iPhone was lost in China and the Delta claim that we initiated did not locate the lost phone. Once she got the Sim card we were able to activate it.

Was not too happy about the replacement cost but overall transaction went very well. Quick delivery and professional assistance. Made return of replacement device very easy. Would strongly advise carrying phone insurance. Will definitely be a lifetime customer. Thank you!

From the phone call to when my phone arrived it was all handled great. Very quickly and hassle free. The people at Asurion were very helpful and friendly. My phone arrived the very next day. I would recommend Asurion to anyone who has a cell phone.

Having never used the replacement service, I had no idea of how the process would unfold. I understand that an email would walk me through, however, there was no email. I called the following day to learn the process had started and that once I received the replacement an email would follow. The first person appeared very eager to get on with it and did not explain well. The second person was excellent and most helpful.

After some initial confusion removing the iPhone from the cloud and after contacting Asurion numerous times, they finally waived the $500 charge they had threaten me with. I guess I should be happy. I got a rebuilt phone. But it was quite a hassle.

Very pleasant to work with, quick response. Very professional and courteous. I would definitely recommend Asurion to my friends and family. My grandchildren both were very happy to have their device replaced so quickly. We will look forward to working with you in the future.

Very easy application process on the website. Received my new phone the very next day, even though it was a Saturday and my claim was made late afternoon on a Friday. Very impressed with the entire process, and the ease on my end. I would recommend to anyone.

Customer service was spectacular and fast. Received new phone next day just as promised. Definitely a satisfied customer. They explained everything and answered all questions promptly and very nice in handling my account. Would recommend to everyone. I hadn't even made first payment on my new phone before I dropped and cracked screen. This insurance was a lifesaver.

I have Asurion for my carrier for a while now. I like the way they help you with your problems right a way by getting a phone to you A.S.A.P. I will keep my coverage with them. I know that I am covered. I have no complaint about them and their service. Thank you Asurion.

I was very dissatisfied with my dealing with Asurion. I have been paying insurance on phones for years and I new phone that was damaged due to the fault of ours and not Verizon. Asurion refused to replace saying we did not own the phone long enough. What should have taken one phone call took 10 calls, 3 days and in the end the wrong phone sent. I have completely given up. Kept the wrong phone and have moved on and frankly hope to God I don't need to deal with you again!

We called and reported that the phone had been lost. The person said it was no problem at all, they would take care of it and they shipped the replacement phone out that day. Great service! Easy and overnight. I really was surprised that it was so easy.

They were very quick to send me the replacement phone! I was very happy because it is very difficult not having a cellphone. I got the replacement within 36 hours! The process was quick and easy. I am happy to continue my insurance with Asurion.

I just wish I could've got the same phone as the broken one. I wasn't able to get a gold Galaxy 7 Edge which is what my phone was. You guys could only give me a silver one. For that reason I wasn't completely satisfied.

We have called twice that we did not get a return envelope. We have asked twice for one since. We were told on June 21st that one had been mailed. It is now July 2nd and no envelope has appeared and ONLY one person has the key to the box. On our last call the male rep was rude and didn't care. He simply said 24 hours or else!

Customer service representatives were absolutely amazing! Upgraded my shipping at no cost to me!! I will forever keep my devices insured with Asurion. Device that was damaged was no longer in stock so my daughter's iPad mini was upgraded to the newest one with no additional cost to me! Thanks Asurion!!!

I have sent my old device by mail and I have followed your instructions. Why am I getting stupid phone calls threatening me to pay for the old and broken phone which I don't have! I have seeking legal advice and I will sue your organization if you haven't stopped. I paid $145 for refurbished second hand phone so what do you need from me now. Disgusting way of doing business.

Asurion... you guys always hit it out of the park!!! I have had a few interactions with your company over the last 10 years or so and EVERY TIME... you guys hit it out of the park regarding customer service, efficiency, ease, seemliness, all of it... perfect score. Thank you.

My daughter's iPhone had water damage. It was a quick and easy replacement with Asurion. I'm so glad we had the insurance. The process was very easy - all online. We then received the new phone delivered to our home the very next day.

Asurion saved the day in LESS THAN A DAY!!! Wow!!! An unfortunate mishap with my brand new phone happened in the late afternoon. Later that evening, great easy to use telephone support with Asurion and a promise for a replacement phone by overnight delivery. Being so late, I expected it would take two days. Next day, around mid-afternoon, Asurion came through and I received a replacement BRAND NEW PHONE. I highly recommend Asurion as an affordable insurance. No hassles, no BS, just superior service when you need it.

My husband moved quickly on our boat, therefore my phone and I took a dip in the lake. Two weeks later, my phone started having problems. I replaced it with you a day later. Your instructions how to remove "find my phone" was so helpful! Thank you for great service!

My daughter's replacement phone was overheating. When I called, the agent was polite and helpful. She sent an upgraded replacement quickly. This made my daughter and myself happy as she needed to not be without it for a long time. I was happy with the service I received.

Prompt service in getting my phone replaced after it had an accident. Saved me buying a new iPhone. Cost was $149 instead of $600-$700. Received the phone in 2 days, 1 night. So glad I insured this phone. Thanks Asurion.

Fast, and excellent service! Thank you, for being so prompt! After being devastated my phone was broken by someone at work, you were there to help ease that! Thank you all for your professionalism! I highly recommend you to anyone who understands what that's like!

The experience as a whole was pretty good. I received my phone really quickly after it was lost and customer service was outstanding, that was a bright spot. The only thing that bothered me was the fact that I now have a refurbished phone after years of paying for insurance. Refurbished. Really?

I was taken care of and extremely happy with the speed and service that I received to get back to business. I was very excited that I didn't have to wait for a new phone! I'm so glad that I kept this service all this time.

I took my phone to a Verizon store after my screen broke. They connected me to your service. The gentleman who I spoke to was not helpful. I asked if I should go try to get the screen fixed, he said yes but he would process my claim. I went to you broke, infix and they were not able to see my claim. I spoke to Asurion again and they said they could no longer fix the claim and would not pay for the fix because they were already sending me out a new phone. I told the rep that I do not want the new phone if they can fix it in the store. She said send the new phone back and I would get as refund for my claim. I am still waiting.

Service and reliability: Your personnel are extremely well informed, professional, and effective. I am very impressed. The equipment was replaced with a working cell phone, and any further handling of this was also professional. I would recommend coverage by your company for anyone interested in excellence of service.

It was a fast response but I was not aware of a deductible. Verizon left out a lot of details and options when I signed up. Verizon has very poor customer service. Your customer service was very much appreciated and you did help me so thank you???

The entire process was easy. The only thing negative is the sound on my phone is not great. I have a hard time hearing when making calls. I often miss text alerts too. Other than that the experience itself was fairly easy. I appreciate the quick turnaround.

The entire process was seamless in replacing my daughter's broken phone. In a matter of a few days she had an identical phone replacement to her Samsung Note 5. Returning the broken phone was simple and postage was covered. Thank you!

It was nice and easy to use. Phone was sent and delivered fast to me. I thought it was going to be harder than it was. I'm glad I have you guys as my insurance. Now I don't have to be lost without my phone any longer. Thank you for understanding that my phone was broken and I couldn't use it anymore.

New iPhone replacement: The service was excellent. I received my new phone when expected. I was very happy with the service that I received. Customer service was excellent and very helpful. I would not hesitate again to use this service. I'm glad I have the coverage.

The service was awesome and very fast. Received my phone next day. Just like brand new iPhone 7. I was lost and upset. My got ran over by a car and didn't know what to do but they stepped in right on time to help me out. Was so amazed on how fast it came in the mail.

Asurion delivered on what they said they would do in a timely and professional way. Very satisfied with their service. Their representatives were very helpful, professional, and friendly. Directions were clear and precise as to how to set up the new phone and send in the defective one.

Lost phone, they replaced it with no issue. I called and they answered my questions and responded quickly. Customer service was courteous. My replacement was sent in a timely manner. When I went to the store, they activated my phone for me. Thank You.

It was quick and easy and had a new cell phone by the next day. They were sympathetic to me having my phone stolen and they explained the claim process so it was easy for me to understand. I felt that the payment process was safe and secure and I did not have to worry.

First rep I spoke with three weeks ago hung up on me after he couldn't figure out how to work his headset. Second rep I called right after argued with me for five minutes regarding me not wanting my replacement device sent to my home address in Arizona and instead sent to a different address in California. My new device arrives, the speakerphone function is broken. I call back again a couple days later and try to get an unbroken device. I need it shipped to a difficult address apparently.

The phone arrived soon enough, and the transition was easy and fast. The instructions were clear and the representative was knowledgeable and professional. I have no regrets. I am very satisfied with Asurion. I will definitely recommend it to others.

The amount of time to get my new phone was quick. The only complaint I had was the phone didn't feel very secure in the box. I liked that they included an envelope to send my old phone back. The price was a little expensive but I assume it's because it was a newer phone (Samsung Edge).

The replacement of the LOST phone was very prompt. Getting service started was awkward. We continually asked to transfer information and services from the old/previous phone. The real problem is the REQUIRED turn off of the "find my Phone." We don't have the correct password. Help?

Glad we only had to pay $199 for the replacement iPhone through Asurion instead of entering into a new contract. The process was seamless. Transferring data (esp without help from Verizon) was a real pain however since the phone has more storage than our phone computer!

iPhone replacement - Overall the experience was good. I live in a rural area and needing to get to a place 11 miles from home where I could fax information was inconvenient. Then, the number that I pulled off my iMac didn't match what Asurion had in their records and they needed and consequently cancelled the claim and I had to start over. I will say that the people on the chat facility were helpful and professional. After I contacted Verizon (my carrier) they were able to provide the correct number and I started another claim and all was handled quite well from that point on.

It is a shame Asurion has a monopoly on wireless phone insurance. Your service, used replacement products, and service scheduling practices are disgusting. If someone can seek phone insurance elsewhere, they should do so before considering a contract with a major phone carrier. I cracked my screen and learned I could have it repaired for a lesser deductible. So, I tried this route. I scheduled an appointment for repair at my home. The window was 2-4 hours. Several minutes after the scheduled latest arrival time, the tech called me and advised he was an hour away and just starting another service call and that I would be next in the queue. If I did not have to work that night, this would not have been an issue, but that was not the case. I don't blame the tech--it is not his fault his company and Asurion permit overbooking like the airlines.

Speaker went out on my phone and it was very frustrating since this is my only phone. Very helpful and fast and got the phone the next day. Couldn't talk on my phone at all. Nobody could understand or hear me. After 5 hours with Verizon testing they determined it was the microphone on the replacement phone I just received. They got you on the phone and you took care of it super fast!

I was very pleased with the Asurion service that was provided. The time it took to get the phone was quickly sent to me after I completed the form and the instructions to send my damaged phone was simple and easy. I am a very satisfied customer.

Fast and easy. Was nice to call and phone shipped over night. The customer service was very nice and they walked me through the whole way. Thanks for your service. Would recommend the service to anyone. Would say the price is a little high when you pay insurance every month.

Always a great experience with Asurion. Phones are so important these days and Asurion minimizes the inconvenience from initially placing the claim which is simple to do to and to receiving the phone so quick. I'm like my old phones and they do a great job accommodating me. Thank you.

It is a problem unlocking an iPhone damaged beyond repair from the iCloud. The instructions are not generically clear enough to follow. Took two different tries. 1 on computer which did not work and 2 on another iPhone which did work.

Asurion delivered my phone in a time manner, very fast and reliable. Would definitely recommend to any new clients who have insurance on their phone. This is the best company I've ever used and they are wonderful. I hope others will feel the same as I did and use Asurion.

I have carried Asurion insurance on my phones for years and have never had to use it until recently. I lost my new iPhone 7 plus at the mall, contacted them, they shipped a new phone the next day. Great insurance! Well worth it.

Process was quite easy to do online. Was easy to navigate through easy to read. And I received phone when you said I would receive phone. Thank you and I would use your services again. Have a blessed day.

I shattered my screen on my Galaxy S7 edge. When I filed the claim, they didn't have another S7 in the same color so they offered me an upgrade to the S8. I filled out the form on a Thursday night. My phone arrived the next morning! It was a brand new Galaxy S8 as promised and it's worked perfectly. I have read all the negative reviews about this company, but I would 100% recommend them to anyone.

There should be a clause, that within 7-14 days, even if moisture gets into the phone, and you've already paid your deductible, you are allowed another at no cost. Recently, I had to get a 2nd replacement, due to moisture. It was not spilled on. I was then told, based on the climate I live in, it happens. Well, they always make me sign via UPS, especially on phones. My last device, they say on my front steps for over 3 hours, in the heat and humidity. NOT IMPRESSED AT ALL!!! It was clearly not my fault.

I shattered the back of my S7 and called to report it. After filling out some forms and submitting, my claim was processed quickly and accurately. My new/ refurbished phone works great and looks brand new. Shipment was fast also.

They are very quick at getting your stuff to you. I'm a very satisfied customer. I will always choose an Asurion when it's dealing with my phones. We got our phone back the next day after we made our claim. We didn't have any problems. The customer service representative was so polite and she answered all my questions. Thank you.

While on vacation my phone was damaged. We called and explained the situation and the phone was replaced with the paid deductible. The phone was replaced quickly and any questions we had were answered. The new phone was identical to the original one. Thank you.

The service was easy to fill out application to replace my phone. They were very fast. The agent was very polite and courteous and very helpful. I don't think there's a better service than this company to have on your side.

We thought we did everything before returning our phone but we didn't, they were very patient and helpful helping us and we appreciate that. It was all very confusing and like I said I thought we did it all correctly and they gave us step by step instructions and that helped.

Our son's iPhone was stolen. I was very glad I had signed up for insurance with Asurion! Filing the claim was fast and super simple, easy. The new phone arrived within two days. I was 100% pleased and felt it was a great experience! I would recommend buying Asurion on all your devices. iPhone insurance worth it!

I balked at replacing my phone for $150.00 but after dealing with my phone continuing to get worse and worse, I decided it was time to do it. Asurion did NOT balk at helping me. A month later after the initial call and were professional, courteous, helpful, and quick. I am glad to insure all of my phones with Asurion!

I lost my phone. I had a new phone in 48 hours. It was a new phone. Not a refurbished. I was very happy about that. Filing the claim was easy and very pleasant. I intend to keep this insurance on all my devices. I hope I don't have to use it again, but if I do, I know it will be handled in a timely matter.

I was surprised and how quick the claims process was and was delighted to have another device in hand within a couple of days after about a half hour on the phone. I would definitely recommend to anyone to carry this insurance on your phone, you won't be disappointed.

You replaced my granddaughter's phone within 20 hrs of me filing my claim, I was so grateful and surprised how quickly you got her phone to her. She is so happy to have her life back with her phone. I have been with Verizon 20 years and with Asurion that long also, you are great.

The Asurion replacement for my dead Samsung S5 phone under warranty went very well, was timely, a painless experience, and very fast replacement overnight. A pleasure to do business with in this day and age of collecting on warranties can be such a pain, Asurion did it seamlessly. Thanks!!

I had put in a claim for my daughter's cell phone and it was replaced the next day! Never thought that would happen as we live 2.5 hrs from the biggest city!! The claim was easy to submit. The person on the other end was friendly to chat with.

The customer support team was wonderful and incredibly helpful. However, the replacement phone is pretty terrible - it won't hold a charge, it claims it doesn't have enough memory to backup data to my iCloud and the screen does wonky things.

Contacted Asurion on claim and received a new phone in 2 days. Was very pleased with the rapid response for my request. I would recommend this insurance to anyone who wants to protect your investment of phone, iPad, or whatever device you have and would hate to get it damaged or stolen and not have the coverage to replace it.

I did not receive the same device that I filed a claim on. I filed a claim on a iPhone 7 plus and did not receive the same device. I spoke with someone and they said they would resolve the issue but it has not been resolved yet.

I reported the phone stolen so no fraud could be perpetrated on my acct. Then I reported it to our local store in Centerville. Shannon took care of me, I paid the fee and the phone arrived late the next day.

The agent was helpful and made the process very seamless. The phone arrived and after a couple of days we noticed it was not charging correctly. We contacted you and you exchanged that phone with another new phone. Thank you for your help and services.

The process was fantastic and easy to do. Verification wasn't overly complicated, and the deductibles with Verizon were really reasonable considering the device. The fact that I got a brand new device in its retail packaging was just icing on the cake. Good job.

I still need assurance that this is done. I disabled this ("Find my phone") on my iCloud account and verified it with someone from Asurion and also OnProcess Technology. My husband died suddenly 2 years ago, it may also have been linked to his iCloud account. Perhaps this is why it's still not looking disabled. I do not have access to his account, so I need confirmation that I will not be charged $500. I would appreciate if someone would contact me via email or phone to confirm this. Thank you.

Submitting claims online is very simple and user friendly. The process is quick and easy. I will most certainly recommend Asurion to everyone I know! Thank you for making this a smooth process and quickly replacing my device. I have been very pleased.

The Samsung S8 replacement went great with one exception. It took forever to do the paperwork to get the process started. We tried to do it while at the Verizon store but it was too cumbersome and we ended up working on it in segments over 2 days. I am very pleased with the replacement phone and the speed at which it was shipped.

Once I received my phone I immediately put a case on it! After the first day it died at 50% which is unacceptable and randomly shuts off and reboots with 10% remaining. This is a huge inconvenience and should not happen! Then I removed my case just to look at it and the screen and back end had almost split in half. I would like contact information for who I can talk to about it further!

The first phone I was sent was a remanufactured one and had a flaw in that when I had to hit many of the keys 6-8 times when typing a message. I called customer service and the agent was so apologetic and said they would send another phone that day that was guaranteed to be perfect and it was. I received it within 24 hours. Verizon here in Northport was so good in transferring all my data.

Phone replacement for cracked screen. Extremely helpful and quick. No issues and very specific with instructions. When I called they were quick to respond and very friendly but concise as to help quickly without wasting my time. No extended periods of time waiting on hold. Would definitely recommend.

I broke my iPhone over a holiday weekend, again. I was able to fill out the form online in ~5-10 minutes. I received a replacement phone two business days later (plus the weekend) and everything was as described. For the cost (monthly fee + $150) I would prefer to exchange at the store and have them handle everything. But otherwise, it was a positive experience. I'd pay a nominal fee to have the store handle it if I could walk out w. a refurbished phone on the same day.

Great service!!! Would highly recommend to friends and family. I received my new phone less than 24 hours after submitting it to claims. Definitely would give this service Five stars and would recommend it to whoever has a phone or a device of any sort.

Thank you... I had a new phone within 24hrs. Thank you. I never thought I would ever use the insurance and even thought about letting it go. Glad I did not. It's a comfort knowing how easy it was made for me to go into Verizon wireless and talk with them about using my insurance to replace my phone. Again Thank You!

They did not have phone in stock so sent a different replacement phone. We were not happy with that phone and they sent the original phone when it was in from back order. There was no additional charge and everyone couldn't have been nicer or more helpful... both phones came in one day. THEY WERE GREAT. HIGHLY RECOMMEND.

Customer service was very friendly and helpful. My phone was on back order and when it became available the claim was very easy to finish. The online portion was easy to use as well. I have been a customer for several years and have used Asurion several times and have always been pleased.

My daughter had her phone stolen. When we called/wrote to report it, we got our replacement phone the next day. We were able to quickly get it set up and she was back in business quickly. I was very pleased how quickly and easily the phone was replaced.

I couldn't have asked for a better experience with Asurion. My teenage daughter's phone fell in the pool. We did the recommended 'put the phone in rice to dry it out', but realized that the phone was not going to work. I contacted Asurion and had a replacement within 24 hours. I had to contact customer service a couple of times with questions and they were very nice and helped me tremendously. I have recommended your service and will continue to recommend your service in the future! Thank you so much!

My son dropped his phone and cracked the screen. Asurion had a new phone out to us the NEXT DAY! No questions asked. Was able to handle the whole thing online via their website. Great service! Definitely worth the monthly premium.

Well I really was happy with the website and the speed the phone arrived. My only issue and it's not a real bad one, is the replacement phone doesn't ring all the time if it stays on for more than 1 day. The camera locks up and will not take pictures until I turn the phone off. The screen locks up quite a bit. I just have not complained because I work 7 days a week 12 hours a day and I don't have time to get online and complain.

Thanks for the prompt service. I would recommend to my friends. What I don't like is the fact that I had to buy new screen saver and case twice in which cost me 120.00 because didn't receive exact phone in replacement.

This device works better than the last one. Thank you. Now that the phone company has come up with a full phone guard now I don't have to worry about breaking the screen anymore. Thank you for getting my replacement phone sent to me overnight. You guys have done a great job. Thanks again.

My phone ended up in water over the weekend with a holiday. I did have to wait until the first business day to get a new phone shipped but referenced the next day. Overall a good experience. Will continue to use insurance coverage side. The deductible is less than a brand new device. The phone dealer placed the claim for me so it was really easy.

The instructions were clear. I talked to a lady on the phone who stepped me thru the steps needed. No complaints about replacement phone. It looked like a new phone. Episode was completed quickly and I was on my way.

My daughter dropped her iPhone and cracked the screen to where it couldn't be used. Within 2 days she had a "new" phone... although it cost $150 it was still cheaper than getting it through your carrier. I am happy that we got the insurance on her phone because it saved us money in the end.

I gave 5 star rating for past delivery of my cellphone. My cellphone look brand-new but I notice the camera had a crack, I still can take pictures and all with no problem. But a couple days ago I can't pull out my stylus to use my notes, and I tried and try eventually it came out broken only half. But I don't have time to go to the Verizon, please tell me what to do. Thank you.