Asurion Reviews

My phone was dropped in the water and was no longer working, and after having to provide the affidavit, and the deductible they would send the phone this was on Thursday I never got it. However you were wonderful. You helped me get one at the store in Tuscaloosa. Being military I need a phone asap. I understand the process and why you have it in place but you need to make special circumstances for military and first responders and medical personnel. We all have Id's that can prove who we are.

I was never told about a $150 deductible. To hold me liable for an additional $500 for my own property, is legally questionable. I feel like Verizon got me to pay two hundred dollars (after two years of payments) to hold me on the line for an additional $650. This is not how business should be done.

The iPhone 6 I received does not work most of the time. I have to reboot it and when you click on icon, it jumps all over the place so I have to keep shutting it off. It is using all my data by opening apps & I cannot take pictures or view texts. Brought it to Verizon & they did a "hard reboot" and sent me on my way. VERY UNHAPPY & NEED THIS JUNKY PHONE REPLACED.

Got my replacement phone in 1 day. No complaints at all. Fast accurate and easy to work with. Making a claim is easy. Their website to submit your information about your phone and why it needs to be replaced is nicely set up. I like that I did not have to even make a phone call. I recommend using Asurion to everyone.

Thank you Asurion for completing my claim so fast. This was the second claim I had to file this calendar year. Although I had to provide proof of my identity, it still was easier than purchasing a new phone. I absolutely understand why I was asked for the proof, and hopefully you won't hear from me again for a long time.

I am most satisfied, the easiest thing I have ever done. I was happy to find out I had taken out the insurance. Next day service is just incredible. It was so exciting to share this experience with my coworkers and friends. I was also happy that replacing my own would only cost $99.00 and it appears to be a bit newer.

When my husband had a problem with his phone and the display was not working properly, I call Asurion. Initially, I gave them information for the wrong phone model, but after that was sorted out, Asurion got the correct phone into our hands. As long as the proper credits to my credit card account are made, then all is well.

The instruction to deactivate the old phone and use the new one was more confusing and made it more complicated than it should be... That made me very disappointed. I actually had to go to the Verizon store and have them do it for me.

You replaced my Note 3 with a Note 5. I may not have chosen that phone as a purchase because it has no access to the battery, but upgrading was nice. You were incredibly fast and the return was processed promptly. I have no complaints.

Very smooth and easy experience. Received the new phone in no time and all phone correspondence was pleasant and easy. Price was very fair. No hassle at all. Just helpful and pleasant service. I did have a little trouble with the website, but local Verizon rep was very helpful.

I had this phone (iPhone 6s) for about a little over a month but, my device since I got it my phone crashes and the microphone does not work. Personally I would like another phone. I pay too much to get phones that don't work well. My earphones got messed up with my old phone. The replacement did not work.

2nd response to your request: We were pleased with the replacement experience. We are very disappointed in the glass on the phone. Just squeezing the sides slightly cracks it. I mentioned this in the last response... have not heard back.

I was provided with great fast service when phone became available from back order. Would highly recommend this company to anyone else. Thanks again for getting my son a new phone out as quick as you possibly could. We really appreciate it.

I was pleased with how easy the process was. I accidentally got my phone wet on the very day I moved to a new house in a new state. I submitted the claim online and I received my replacement phone the very next day. Thank you for making this so easy!

Great job... Thank you very much... Deductible is a kind of expensive, and getting for replacement. Next time, I will use Asurion again. Thank you again for your teams other than I did excellent choice. Over satisfaction, and also, I will recommend to family and friends.

An online claim was filed on the Sunday prior to the Memorial Day holiday but Asurion sent me a refurbished replacement pretty quickly. Asurion also gave instructions for disassociating my ID with my damaged phone before returning it. My only trouble was not being able to power on my damaged phone to clear it before sending it to Asurion.

I was happy with the help that was provided in getting my son's device replaced after we entered the info wrong the first time, but I am very disappointed that I still haven't gotten refunded for the deductible that is owed to me for the first time.

I was satisfied with the customer service part of the insurance package. The people on the phone were very accommodating and the phone arrived the next day which was great. Unfortunately the phone was refurbished and my wife has had some hiccups with the replacement phone. We are actually thinking of buying a new phone if we have any more problems with the replacement phone.

So easy, so fast, wonderful service. I love going through Asurion. It really took all the stress out of the horrible situation. I submitted my claim online in 5 minutes, and my phone was there the next day at 9 am. Then the box came with all the instructions and information I needed, and I sealed up my cleared broken phone in the packet that came in the box, stuck it in the mail, and a few days later got a confirmation email letting me know they got it.

Excellent service by all those involved especially at the Verizon Center Smith Haven Mall. The product came just as they had said next day. Asurion called to back up and make sure that the product was delivered on time. I would recommend all to use Asurion for your phone!

The phone I ordered to replace my Samsung Galaxy S8 stopped working after a week, claiming the charging port was wet when the phone has not touched water. The phone has not come in any contact with water, and is now refusing to accept a charge via the connector.

Amazing how fast the new phone arrived & it included clear instructions to start the new phone & send the old phone back. Extremely satisfied with the whole process! I wouldn't wish breaking your phone on anyone but they make the replacement process very simple.

The initial overall service with Asurion was great! They were timely and quite professional. The only problem I can truly say I had with them was that whenever my replacement items came in, one of my items was broken when I received the package. Included in my box were the phone, case, SD card, and headphones. Everything was fine except for the headphones which were already somewhat opened. Upon further inspection, the miniature remote that comes along on one was the headphone cords was broken into 3 pieces. Other than that, my experience was very swell.

I was very pleased with the speed of the replacement, and the courteous service received. My wife's phone was replaced within 24 hours of making the claim, resulting in a very minimum downtime for her. The only issue I have with the entire process is the cost of the deductible. After paying the monthly cost for insurance, a $150 deductible seems excessive. While I greatly appreciate the tremendous service, I would like to see lower deductibles for phone replacement.

Excellent customer service and process was very easy to aid with replacing my lost cell phone. Once the requested amount for the replacement cell phone was approved, the replacement process was well under way. I received in a timely manner with no issues.

The last iPad you sent me was evidently used because all I did was charge it and it says enter passcode to open it and I never even tried to set it up? So I have this iPad that is no good to me. It says go to iTunes but my computer will not open iTunes. What can you do to help me?

Received phone fast but now this one is doing the same as the other one. Sometimes wouldn't answer when I push answer, shuts off when I am looking at something and some applications will stop working. Can't remove kid mode. Still not getting some of my text and sometimes it takes a long time for them to go through.

Quick turn around, received new phone faster than expected. Customer service was great. Easy to set up new phone. Would feel perfectly at ease if I had to contact again. Customer Service even tried to help with walking me through the process of making sure everything was done right.

Superb customer service. I was disappointed at the large amount of my deductible ($129.00), since I had insurance from Verizon. It was almost a waste of money. Still, your shipment of my replacement cell phone was very fast. To which, I am very grateful.

So the process was easy. The service was good. But I'm a little concerned that I'm going to be charged for not turning off Find My iPhone when I know I in fact did. I received an email saying I'd be charged 500. However I know I turned it off. I name all my iPhones the same thing which is Caswanna's iPhone. I fear because they all have the same name I'm going to be charged for having Find My iPhone on the phone that I now possess and not the one I sent back. To top it off I now have to replace the phone again and now I have to fill out legal documents which does bother me because I need it to correspond with my child's daycare and babysitters. I don't have access to scanners or now even a phone to take a picture of the documents. So this process is upsetting me just a little. But overall Asurion is pretty legit.

The process was simple & streamlined. So appreciated that fact in an all ready situation. Loved that I was email updated along the way also. Sprint was a nightmare & I am still not resolved with them, Verizon is much more upfront & transparent in their policies.

Very Quick to file a claim, but you were out of stock on my (Samsung) phone and it took almost two weeks for me to receive a replacement phone. I feel that an alternate phone should have been offered since the delay was so long. Otherwise everything was fine.

The chargers I received are great for the tablets. Nice job. Thank you and I would recommend to family and friends. Also the operator on the second call was really great at sending the chargers for the tablets. Appreciated very much and If I do need anything else I will call back.

I received my iPhone 6s plus replacement within 24hrs which was promise, after receiving I had issues activating it, but eventually got it to work. The product works, but glitches and freezes from time to time. Sometimes becomes stuck in headphone mode so I can't use speaker. Overall I'm somewhat satisfied.

Great service and I received everything the next day. It was on a Saturday. I like my phone and was so glad to have one so soon. I thought the service was really good and like I said I was amazed at how fast I received my new phone.

Got me a replacement unit for a lost phone in less than a day. With Google backup and Asurion it was like I'd never lost my phone. Fantastic service and patient customer service. Everything was easy and quick and seamless with Asurion and I even got an upgrade to a new model because my old one was out of stock. Asurion is wonderful.

You guys good, fabulous. You got a phone in stock sooner than thought and got it out to me. But it would be good if Asurion would communicate with Verizon so THEY know what is available. Rumors of a local repair facility being able to fix my phone, but then can't because of brand. It's time consuming and VERY frustrating. Just update the stores so they know what can be done and what they should be telling customers.

My phone just went black on a Friday evening about 7pm. I filed a claim and had a new phone at my doorstep about 10:00 am. Awesome!!! I was distraught because I have to have an open line at all times for my elderly mother and for my work in the healthcare system.

Had to replace my son's Samsung due to a broken screen. The people I spoke to at Asurion were extremely polite and very interested in helping me to understand the process of replacement. Within a day we had our new phone. I was very satisfied with the service and professionality of Asurion! Thank you.

I am not satisfied with the service I received. I called the day after activating the replacement phone I was sent because the battery only lasts a few hours. The gentlemen who helped me said the situation had to be reviewed and I still have not heard anything back and I'm dealing with a phone that doesn't work properly.

I sent in a claim online because my phone screen had shattered when I dropped it. My claim was received, approved and I had a replacement phone within two days. It was an easy and simple process. Thank you for your prompt response to my dilemma. Yay!

Replacement Phone: I appreciated the prompt service, easy-to-use website, and quick turn around. The phone model was not available, but a newer version was sent. Overall, I was very satisfied with Asurion!

With Asurion I was able to get a replacement phone within 24 hours of filing my claim & I did it all online with no complications or having to go through a million prompts to talk to a customer service person. Great experience.

Lost my cellular. It was super easy, filed the claim, got my replacement the next day. Galaxy was practically new and working great, cannot tell it's a replacement. Read some bad comments online, was a little worried. At the end I'm very satisfied.

I broke my phone. Submitted a claim at 10:00 p.m. and the next day I had my phone. I couldn't have been more happy with the service. The customer service representative went above and beyond. I would definitely recommend Asurion to a friend. Thanks again Asurion.

I was given an inaccurate account of the coverage for my phone by Asurion when the claim was opened. When the claim was reviewed the coverage had changed from what was first told to me. I was also told by Customer Service that no reason existed why coverage was different. Very disappointing.

Phone shipped out fast and arrived on time. Within one day. Customer service was friendly and helpful. The deductible of 150$ is higher than I was use to with my other phone carrier. I was a little upset at that but it is what it is.

The new replacement phone arrived the next day so that was great. I think the copay was kinda high but it was nice having a replacement right away. The people I talked to at Asurion were really good.

Filing a claim and getting a replacement phone was quick and easy. Having 2 teenage boys, this insurance is more than worth it! Phones are so expensive these days it's silly not to have insurance. Thank you Asurion for making the claim process so easy.

Thank you for replacing my lost tablet. From the time that I started my claim to the time that I received my product it didn't take very long at all. I would like to thank you very much for helping me.

Everything went quickly and smoothly with our phone replacement. Appreciate the promptness and quality of replacement. Receiving the phone the next day is so helpful. Paying the insurance for phone replacement with having teenagers is well worth the money! Thank you.

No problems. I am happy with the service we received during this incident. People were very helpful in all aspects. They were polite and very understanding with my time and did not stop till everything was good. I am very pleased with my service.

After the loss of my original iPhone 6, I was sent a refurbished replacement phone, just like my original that would not keep service. I was on the phone with my provider for over an hour trying to fix the situation, and was never resolved through my phone company. Luckily I was sent another phone free of charge which I use now. My current phone does not have flash when using the camera or a flashlight, and sometimes freezes up but I don't want to go through the process a third time just to get another iPhone 6 and not something upgraded. I thought refurbished meant it was like new. I am disappointed.

Quick turnaround and lucky a neighbor received on a Saturday delivery... I was out of town when iPhone was stolen and told the customer service to set for Monday or Tuesday delivery! Apparently a breakdown in communication! The replacement phone is working fine.

About a month ago my phone was damaged and I was able to replace my device relatively fast. My new device was up and running within two days of delivery. I had a minor issue occur but regardless, I was very happy with the service!! 5/5!!

I dropped my smartphone and the screen fractured, only 2 weeks after I got it. I was traveling, so I called Asurion, they promptly sent me an email with the claim form attached. I completed the form and submitted it. That evening I got an email informing me that my phone would be arriving the next day, asking for my work address so that it could be delivered during business hours. The phone came that afternoon, with easy instructions for how to return the broken one. Great service!

Phone arrived on time and worked fine for a few weeks. Now I have to hard reset the phone every few days when it shuts off on its own. Must be a bad refurb. I'm not sure what to do other than just deal with it.

I returned I5 phone. Went to Verizon to double check Find My IPhone was indeed disabled. One week later I get an email telling me I am going to be charged $500.00 because that app wasn't turned off. I had to contact Apple to verify it was disabled. Contacted your company to verify and got no satisfaction to verify app disabled. Your Customer Service rep was no help. Very disappointed.

Prompt, easy replacement for a damaged phone. Well pleased with the ease of the process. The frustrating part was on the transferring of the info of the old phone to the new device, not your issue, but that of the phone carrier. Thank you and will always carry this insurance.

Replaced my daughter's broken iPhone. Speedy service! New phone came next day! Easy and convenient! No hassle and was able to handle the entire transaction directly from my phone in only minutes. I highly recommend Asurion for your phone insurance.

We had to have one of our phones replaced and it was very easy and fast. I called them and after a few minutes on the phone and they emailed me everything I needed and after I sent them back the info, my new phone was on its way. I'm very happy with the service that I received. Thanks again!

Although the response was quick and accurate, the replacement equipment for some reason is very slow, compared with my previous equipment; it keeps having delays in answers to commands. I've tried to update software and see if it can improve, however, keeps being very slow.

My son lost his phone and I reported the issue to you immediately. Your response time was very quick! I handled the entire claim online and it was so easy. The communications through email was very convenient and prompt. You were able to provide him another phone within days, thank you!

My wife dropped her phone in the toilet and we had forgotten that we had damage coverage with Asurion. When we went to Verizon to see what our options were Verizon told us about our coverage. We contacted Asurion and were informed that her phone was no longer available, but they would replace her phone another model close to what she had. The next day we received her new phone which was an upgrade from the phone she had. We are very satisfied with the coverage and service provided by Asurion.

Asurion was very helpful when my tablet needed to be replaced. They were very quick to get a replacement to me. I would recommend them to my friends. I had my new tablet in two days. The person I spoke with on the phone was very helpful and courteous.

The assistance I received from Customer Service over the phone was excellent. It is sad that when you go into a Verizon store (27534), they were unable to assist me with programming my replacement, Therefore, I was referred to contacting Verizon Customer Service.

I appreciate the promptness of the response, and the customer service was very professional. I received my replacement phone very quickly and was up and running. The problem was battery life. The battery standby or daily life sucks. I typically have to charge my phone during the day, as it can run down to a red low battery indicator, without any programs running in the background. My former three iPhones never had this issue. Thanks for the quick service, but put in a new battery when you send out a replacement phone. This is unacceptable.

Everything was easy-peasy. The only downside (not really) was I had to wait til 6:00pm for the UPS guy to deliver. We are at the end of his route so this always happens. It wasn't your fault. This was for my grandson's phone. We have had Asurion for several years and, especially for him, we wouldn't be without it. I have my iPad and iPhone insured as well and have never had to use it.

Great help and service. Got a new iPhone when my old iPhone had the screen come loss. Got the new phone in the mail the next day and the directions were easy to follow. My new replacement iPhone was up and working, no problems.

The phone process was good however you guys sent me a new phone because you no longer make the one I had. Said I was gonna get a new charger and I didn't had to go to the store which they called and your rep said I was gonna get a new one next day. Didn't arrive until 3 days later.

Thank you for your promptness in shipping my replacement phone! I had a pleasant experience filing my claim and fast service! Thank you so much! I will continue to recommend having cellphone insurance with your company. My carrier is Verizon Wireless.

Replacing my tablet was one of the easiest things I have ever done. We have had to replace other devices with other companies & this was by far the best. Very simple to put in a claim & had my tablet in 24 hours.

I spoke with a representative from the company. They were professional, proficient and extremely personable. The replacement phone was shipped right away, and was received the following day. Sending back the damaged device was easy. All information was on the box, and the shipping prepaid. Again, the company was extremely easy to deal with. We could not have been happier.

We had no problems with this company. We are planning another trip and I have to call them and book with them again. I would appreciate it if another sales rep and call us and so we can book our next trip with this company. We were introduced to Asurion by American Express.

I am satisfied with the swift response to the claim. I don't have anything else to say. You did a good job. Will keep the insurance because it is good. What can I say, you did good. Thank you so much.

Shipping was fast, but only refurbished units were provided and all of them had an issue. I would love you sent new cell phones and things will be different, although we like to have this kind of insurance. It is really necessary. Thanks for your service.

Replacement of 8" Tablet - Not same color, as they stated; Said it was "grey" - looks almost white. But I can always buy a cover. That's cosmetic. Just as long as it continues to work. It's Very Nice. Thank You very much for the prompt intervention.

This my second experience with Asurion and my second time experiencing happiness when you rely heavily on a company to follow through on their word. Asurion assured me that I would have my new Samsung mobile phone in one day after receiving my paperwork. Two days after I sent my paperwork to Asurion my Samsung mobile phone was on my door step awaiting to be turned on for service. Thank you Asurion for your honesty and integrity. Thank you.

The service was outstanding. My daughter dropped her Edge & both the front & back glass spiderwebbed & she couldn't use her camera. I called & she had replacement phone the next day. We called support to activate the new phone, the customer service rep stayed on the phone with us until it finished downloading her information. The whole experience was outstanding - and problem solved in 24 hours. Thank you!!

You guys did great with taking care of my issue, the representative was amazing. I don't remember his name but he answered all my questions and provided helpful feedback and though he did a great job in doing still he still took the time to see if there was anything else that could be done.

I appreciate the coverage of the phone and the fast arrival, however I did not have a great experience initiating the claim online, most inconvenient, I kept getting error messages, couldn't verify my address then couldn't provide payment information. I used your chat multiple times as there was not a phone number for customers to call, I finally got a chat rep that couldn't help me and gave me the number to call, in which was automated... unbelievable. I did eventually submit claim, but not enjoyable.

Asurion made it super easy to get my new phone! It arrived just a day later! Super fast and easy! Just filled out the report really quick and confirmed all my info and they sent it right away. Phone works perfect and haven't had any problems with it! Thanks!

I am very pleased with the service received from Asurion. When my son lost his phone in Europe, Asurion sent him a phone to London, and he received it in about 3 days, and the phone was all connected and ready for use. This was a huge help. Thank you Asurion team.

Fell in salt water (Atlantic Ocean) resulting in severe water damage. Tried to have local company restore my data. Was too far gone and Asurion supported that effort, by replacing phone next day and taking back my old phone after it was determined that data was unrecoverable.

I was pleased with the ease and amount of time it took to receive a new phone after mine was stolen. The package arrived overnight and I was able to get everything back up and running that day. I appreciate it. Thanks.

I am very pleased with this company. They had my daughter's replacement phone within 2 days. Creating and filing the claim was very quick and easy. Thank you for your quick response. I recommend this company for anyone looking to insure their device.

My claim for my Kyocera Brigadier cell phone was handled quickly and efficiently. Although much of my contacts were not transferred entirely. I am grateful to have been insured with Asurion. I am still on the learning curve with my replacement phone so am still experiencing those frustrations.

Your service was excellent. However we received a defective replacement phone which caused some undue hardships for my husband who uses his phone for work on a construction site. We are thankful we had insurance and your assistance. Thank you.

I was amazed at how fast you replaced my phone. Sure, I could have purchased warranty coverage a LITTLE cheaper, but the level of your service could not have been any better. The local Verizon office was very helpful as well and knew exactly what I should do. This "working together" turned a bad experience into a "good" experience.

Phone was lost. Contacted Asurion by internet. Explain the situation and the phone was here by the next day. The process was quick and easy. It is truly worth having this insurance even if you never use it because if you ever did you will be pleased with the quick turnaround and receiving a good product as if you picked it up from the store.

Paid $200 for a new phone because they couldn't fix just the broken screen. Through a game approx 3 weeks after receiving the phone discovered there was a hairline crack on the inside of the glass. They wanted another $200. Cancelled insurance immediately and will never use them again.

It took too long. One week is too long to get this done. She had to go to the Apple Store plus the store that we were told to go to for screen only to be sent home. It took a upset mom to call concerning this. Not happy. Should not take this long to handle.

The website was easy to follow and directions were straight forward. My son's phone was replaced in one day, with easy return instructions. Excellent service and well worth the price. We appreciated the follow up call for the return as well.

I am very unhappy. This isn't the first time I've used your service. The first time I used this, no problem. However, this time; I had a runaround with an affidavit. Now, my device I received is not charging. Thanks a lot, enjoy my $150.

iPad exchange - Very pleased with your outstanding service! Could not have been better. Thank you very much. I would have liked to have received an iPad mini like I had I chose it for the size but the new one is a very good product just too big, not easily concealed, but it works great.

My replacement phone has a speaker issue which makes listening to videos without headphones or Bluetooth difficult... It is almost as if it had water damage or something at one point. Everything else works as it should. I also did not receive a key for the SIM port with the new phone.

I was out of state traveling and thought I lost phone. I made the call from a Verizon store, but I was prohibited from having it sent to Verizon. After filing claim, found phone 20 min later. Attempted to call back and cancel. Even though it had not shipped I was unable to cancel the claim and was told refuse delivery on a delivery that requires no signature. Basically I had to take the new phone.

I dropped my phone and cracked the corner of the screen while on a cruise. I used it until I got back home and then went to Verizon to report the loss. I went one morning and received a replacement phone with the next day's mail delivery. That's really remarkable!

Hello - I was very pleased how quick replacement device arrived. I was a little confused and unsure how to erase my original device before returning it - I ended up calling help # to assist with procedure - instructions weren't all that clear. Problem with phone calls disconnecting after couple weeks on replacement device and flashing screens. Called help # and had to reset phone which hassle as had to reorder. Some of previous apps now lost due to reset. Don't like fact that replacements are refurbished as pay monthly insurance fee plus the $100+ ($150?) deductible. I hope no future problems with this replacement. Thank you.

I got the replacement phone the next day. However, the battery isn't staying charged as long as the other one did. But it was really easy and fast getting the new phone. I have a Samsung Galaxy 7 Edge.

Great job!! Thank you!!! Not much else to say about the experience. My phone didn't work and it was under warranty and you replaced it. It was fast and accurate. Everyone was nice and very helpful. Thank you for all your help.

First one I got was great. The second one I received has a faulty camera to the point where you can hear the camera trying to focus. I got the Samsung Galaxy Note 5. Overall it's alright, wish they'd triple check everything before sending them out.

I am not happy with the very high deductible ($199) for a phone that was stolen within 48 hours of the original purchase or for that matter anytime. This needs to be told by reps. that sell your insurance. For just $600 more I could have bought the phone straight out. Your customer should be able to select a payment plan based on the deductible associated with the payments - yes like most insurances (ie. auto...). I was very surprised and disappointed with this aspect of the insurance.

As I appreciate the replacement, is it not working like a new phone. The AUX input is bent, and the processor seems slow. Calls/texts are delayed. I am not happy with my replacement phone, and would like one in better working condition.

Stolen Phone: Very professional and speedy service to get my husband a new phone... Very pleased with experience. I would recommend this to service to anyone who has a phone and needs the insurance. The representative was very helpful and knowledgeable and did everything to help us.

They were very timely and efficient in getting the phone to us after approval from documents presented that was required. I would recommend Asurion for protection against loss, theft and damage to your phones. The representatives were very courteous in helping to assist.

Lost my phone and got a new one the next day! Very pleased with new phone and case and earbuds that came with replacement phone. Customer service were very friendly and the process to file a claim wasn't as hard as I had expected. Glad I got these services.

I'm happy I have my phone insured with Asurion, as it really is a great company that gets your new phone to you ASAP. It's quick and easy, with fair pricing. However, this particular experience was pretty awful. The phone got shipped to the wrong address the first time and had to get sent back to Asurion, but otherwise it would've gotten to me within 24 hours as promised. When fixing that with a customer service representative on the phone, she entered the wrong ZIP code, and therefore wrong address a second time, and it had to be sent back again.

Excellent service honoring warranty on the phone replaced approximately 35 days ago. That phone failed not dropped and no damage, it just quit working. Nice to know that you also overnighted to us. It is now up and running again. When used to having phone, you become dependent on it.

The only problem I have with our experience is that I never heard if the returned phone was received & if the process was completed. I assume it was, but still wonder if we're all done. The new phone came fast and works well! Thank you.

The process was super easy! Got my phone in great time. But my phone is not charging inside of my car. Passengers' phones are allowed to charge but won't connect. I've tried different cables etc. I have a 2015 Hyundai Elantra, so it shouldn't be a problem.

The representatives are nice, but I'm on my 3rd replacement and it still doesn’t work. Replacement phones should work the first time as it is a huge inconvenience to switch everything 4 or 5 times! Also, if I'm paying for the insurance and a new phone price, I should get a NEW phone, not refurbished.

The representative from Asurion was awesome. 5 star service all the way. The representative, without hesitation, process my claim and forwarded the required documentation for completion. I immediately completed the documents and followed the guidelines for the rest of the process and 1 day later I had my new phone.

I was very happy with the service. I tried taking c/o it online but was not able to, because the model a had could not be located. They did find one that has a larger screen, they asked if I would be ok with it, I agreed and it arrived just in time.

We had insurance with Asurion from Verizon Wireless. Daughter lost phone we couldn't find it. We filed a claim and got the new phone next day. Very happy with quick return time. A plus service. We gladly use them again and all of our phones are insured with this insurance company, very fast replacement time on phone next day was at my office by 9 am.

Great customer relations, super friendly and efficient. Great customer support and information. Very nice people and best to deal with. Found then accessible and available. Appreciate their courtesy and assistance. Nice, helpful, knowledgeable, and there when I needed them. Thank you for your help

The price of Insurance coverage tripled and I not knowing the change until I needed to use or claim the insurance was a surprise to me. Yes I do need a way to communicate with people either family, friends or for either business or work. I do know it's a way to capitalize on the economy.

Very pleased with the service I received. I got my replacement very fast and they kept me update when my phone was gonna be delivered. The support team were very nice and helpful. I would recommend Asurion to all my friends and family. Thank you.

Good experience. Only negative was not being able to confirm that we turned find my phone off because the old phone was not usable (could have been user error). Otherwise loved how quick it was and easy to send back old phone - made the experience very easy.

I never do reviews but due to the horrible experience I have had I went out of my way to create an account and write a review. They gave me false information which led me to not having my new phone on time. 2 people I spoke with were blatantly rude and shouldn't have jobs in customer service. I wish another mobile company used a different insurance company because I would transfer my service in a quick second over having to deal with them ever again in my lifetime.

You guys were better than expected. I was worried about the Affidavit and sending my info in, but you processed my case expediently. Thank you for your attention to detail and keeping my info confidential. If you need further info let me know.

Rep was very helpful. Very friendly and very professional, very easy process and received replacement phone within 48 hours. Appreciate all the help I received in such a quick manner. Replacement phone in great condition and easy to setup. Thank you.

I was very pleased with the help that I got when I called in for the replacement phone. She was nothing but kind and thoughtful. Very informative. I couldn't have asked for a better person to speak with. My only issue is the price for the insurance monthly. If you go a year or two and don't use it you still don't get a discount.

Asurion rep couldn't help me figure out my shipping method, wasted my time. Got my replacement phone which took me a few days to re enter passwords and upload the same app (an awful process). Only a few weeks into using it and now the phone is barely taking a charge. Keeps saying my phone is moist when it is not (nowhere near water), and saying I'm not using the original charger when I'm using the phone that came in the box with the phone. Very dissatisfied with my experience.

Amazing! New phone replacement delivered the next day. Awesome service. It was so easy to do and quickly completed. I would definitely recommend as an insurance company. The only thing that could be better would be the option to pay a higher premium for a lower deductible.

Used you guys twice. Got my phone (S8 plus) next day on a Saturday and the last time took a day longer because of fraud but I understand. The phone I got was brand new and is working great. Thank you for being awesome!

I had to file a claim on my Samsung Galaxy S8. Everything went better than expected. My only complaint is I feel that since I have never filed a claim before, I feel the $199 deductible is ridiculous. Other than that, I have nothing bad to say. I am truly grateful for the service Asurion provides and is spot on handling and processing claims in a timely manner. Thank you.

I cracked my phone and was afraid that in the Florida rain it would get more damaged. Asurion replaced my device every quickly. I appreciate this service. Great, super fast, accurate service. Will continue to use Asurion for all devices that I purchased. Thank you!

The policy of removing "find my iPhone" from a damaged device with no visibility on the screen before returning was very trying. A $500 fine is ridiculous if you are not able to access your screen or password due to a head injury preventing you from recalling anything. No compassion for injury at all. Just added to an already very stressful situation. The iPhone shop had to intervene which meant two 60 mile round trips. Please show more compassion to your customers. I have paid fees for years to keep this coverage and I am certain after my history some compassion could have and should have been exercised on your part.

My husband, Frank **, got his cell phone wet and it died. You replaced it and he loves his replacement!! I had trouble filling out your form online but when I called, the lady who answered helped me submit. She was both helpful and very nice.

The replacement process was easy, fast, and painless. However, the replacement phone I received has issues with the speakerphone function. Anytime I attempt to use the speakerphone, the person on the other line cannot hear me. It's almost as if it's muting me... inconvenient.

Asurion is awesome. I was having trouble with the website but as soon as I got ahold of a customer service representative they were able to get my claim squared away. The replacement phone was shipped and to my house in 24 hours. Great experience overall.

Replacement of damaged Samsung s7 edge: My first encounter with Asurion I submitted a claim an discovered the deductible was higher than expected. I later found out from a Verizon Representative that the deductible had been lowered, therefore I reconsidered my claim & settled for that amount because damage was worsening... still somewhat high but managed not entirely satisfied.

We received prompt service, you were easy to work with and delivered the product as guaranteed. Very happy with the end result and we were glad to receive the telephone so my teenager was able to use it again.

New phone was delivered to me the next day. Very speedy replacement! The screen on my original phone cracked, and these guys sent me a refurbished one right away. It was a stress and hassle free company to do business with, and I would recommend them to friends and family members.

The replacement phone will not hold a charge. It lasts less than 2 hours. Calls to Asurion have not been successful yet even though it has a 12 month warranty. I will try calling one more time. The new phone also eats photos and deletes things it's not supposed to. Worst though is the battery will not stay charged.

Although at first this seemed rather simple it got rather complicated and made my review less than satisfied. First, my daughter was careful to remove her find my iPhone as instructed, but then apparently there was another step to remove from my iCloud. That wasn't really clear, but regardless about 2 weeks after the return I got a call asking me to do that. I did so yet still got calls about removing. I called and asked for someone to call me back, yet never received a call. I will be VERY upset if I am charged more based on this given that we have done everything Asurion asked.

Great service. Everyone was friendly and helpful. Service was fast and very helpful. Took almost no time to get the replacement and they made it very easy to return the old phone. I would definitely recommend the service to my friends and family.

Replacement phone was sub quality. Earpiece on calls is very low and only able to hear when in speaker mode or with headphones. Constantly crashes. Alerts get stuck on screen unless restart entire device. Gets frozen constantly even though 90% storage space still available.

I damaged my phone 6/30, I requested a replacement phone for next day. Received but couldn't activate reason being the company never release the phone from being lost. They tell me it take 24/48 to be released but I paid for overnight. Next day still have not released the line. They assured me this would be corrected. LIESSSSSSS once again. They tell me they will make sure I have the phone by Wednesday. Lies. They never ordered it. They tell me I will have the phone by Thursday. Once again still no phone and yet I'm paying for a service I don't have. I guess you get what you pay for... worst company. No one takes accountability, nor sees anything through and you can't talk with the higher ups because they just don't care.

I recently had my phone replaced under warranty through Asurion. Unfortunately, they were no longer replacing my exact model phone which was a Samsung Galaxy Note II. I was not offered a comparable model (phone with a stylus) but sent a Samsung Galaxy S6. I had become reliant on the stylus function of my Note Ii, so I was very disappointed that Asurion did not provide a comparable replacement. I expressed my dissatisfaction with Verizon but was told they had no control over what phones were chosen as replacements. So, I'm stuck with a phone that doesn't suit my needs.

The replacement phone I received has some problems with the person on the other end hearing me unless I put it on speaker phone. That is not very satisfactory because if I am out in public or want to have a private conversation even at home it makes it impossible. Your service was quick and the instructions were clear so that was nice.

Thanks for getting new phone out super quick and resolving the problem with no worries. Will use again if needed for sure and recommend to friends and family. That is the fastest I have ever received a replace phone with any company. Thanks Asurion team.

It was very easy for me to get a replacement for my broken iPhone! It was shipped next day mail and they provided me with enough time plus instructions on how to do everything. I would definitely recommend everyone to get insurance on their devices! I couldn't be happier!

After I dropped my phone and cracked the screen I contacted Asurion. The lady on the phone was very professional and helpful. After a few questions she told me that she was sending me a new phone and she explained how to return the old phone. Very quick with no hassles.

The replacement phone was delivered pretty quickly and arrived well packaged. All seems to be in good working order. The resetting instructions of the phone could have gone a little smoother but that may have been an iPhone issue. I understand the value of some of these smartphones but deductibles could be less than they are.

Filed a claim, sent damaged phone in and got new phone in the mail a couple of days later. Worked very well. My son got his new phone, transferred all his pictures, contacts, and music and was up and running almost immediately. I sent the damaged phone back a little bit later. With the high cost of phones, I will definitely continue to buy Asurion insurance whenever I need a new phone.

I lost my phone and you were very quick to send me a new phone. I really appreciate it. You sent me a notice for number ** that you were unable to remove the icloud account on the phone... Were you indeed able to remove the icloud account to **?

Asurion was wonderful to work with. I had nothing but a great experience. From the time I submitted by claim until I received my new phone, it was an awesome experience. I had no problem getting all my apps, contacts, photos or anything else important to me from one phone to another. All the instructions that were included were extremely user friendly. My new phone turned on right away. I have not had any issues with it. Thanks for providing such a wonderful service.

Sounds like I am in a tunnel when talking or people cannot hear me. Tried calling again and got the runaround. Need a new phone!!! Without being charged. You need to stop sending refurbished phones. This has happened more than once to us when needed to get a replacement phone.

We received the phone within a day or two as stated and worked perfectly. They no longer had the exact replacement and substituted it with I believe a better one. Thank you. It was a good experience. We mailed the broken phone in. And, we were done!

The process was made relatively easy by your team. However, I had a few difficulties with turning off Find my iPhone, which I shared with your staff. I still received emails saying that I would be charged $500 even though I had spoken to someone who had reassured me not to worry. Overall, my new device has had a few glitches with turning off randomly and now getting all messages, but other than that, the experience has been positive.

I have been sent a total of three refurbished phones by Asurion that do not work. This has ended being hours of my life on the phone with them, setting up new phones, transferring data, etc. Do not use refurbished phones Asurion if you can't make sure that they actually work. I also had a bad experience with inconsistent information between Verizon and Asurion over a new phone fee when eventually I had to go to the store and buy a new phone.

My son's phone was stolen in Mexico. Upon our return, we immediately filed a claim. It was handled very, very well. He got his replacement phone as scheduled. Customer service rep could not have been nicer or more helpful. Asurion did a terrific job in this matter, and we are very appreciative.

The device itself is weak. Not working properly. The customer support at Verizon is absolutely terrible. They don't know anything about the device. They transfer me to Samsung and I get people in India who I can't understand and whose phone connections drop. My phone jams up. The ability to change the set up is not working properly. My old phone worked much better.

Happy with the experience. This was my second time using Asurion for replacing my damaged and worn device. The device was not functioning properly after being used for over two years. I would recommend this to a friend and I would certainly use this service again in the future, if need be. Thanks again!

I dropped my phone in the lake while fishing. I called and had a replacement within 36 hours. Pretty amazing. Can't get better service than that. I was surprised that nearly all my data and information was intact. During that experience I installed their tech app which allows them to take over my phone and fix stuff. Saved a lot of time when calling for tech assistance on any phone issues.

The service is Great, Very fast and easy to do, thank you. I placed the call. The person that answered was very helpful in instructing me on how to fill out forms, her instructions were very easy to complete, I had the approval rapidly and received my phone fast. Thank you.

The whole experience, beginning at the Verizon store, was preposterous. The experience started in Manteo NC. Where the website for Verizon stated they opened at 9 AM to which we arrived and the "Open" sign was on, yet there was no one answering the door (which stated opening at 11). After waiting around for two hours and coming back we were told to wait for another five minutes before being helped.

For what the mobile provider can't you, you guys can! For many years with this service, I have nothing else to say than this company provides exceptional service. I have never had any issue. The swap of a broken phone for a new one has always been so easy to do with your service. Thank you!

I received a replacement phone within 24 hours and it was a very simple process. I had a working phone quickly which make it worth the insurance that I pay monthly. I will continue my insurance with Asurion and would encourage others to do the same.

Asurion had a replacement phone in my hands very quickly. The $200 deductible is steep considering I could have done a repair on my phone locally for less money than that. My local repair shop probably couldn't have repaired it as quickly though.

It was great that I got the replacement iPad, but received a phone envelope and requested another envelope to send old iPad back in and never received it. So was charged for not sending broken iPad in. I even went into a Verizon store to ask for one and they said they ordered a new one.

Asurion was very easy to deal with. It made my difficult time easy. I would recommend this company to my family and friends. Had my new phone in less than three days and was up and running soon after receiving it. Good job to your staff who helped me.

I destroyed my phone in an accident during a busy work day and it longer worked. Like most people, my phone is an important part of my daily tasks, occupationally and personally. I am very satisfied with the process (with Asurion) of being able to submit a claim for my damaged phone. The process was simple and user friendly. Within 24 hours, I had a new phone. Thank YOU!

I had to have my grandson's phone replaced due to water damage. I called Asurion and my problem was addressed immediately. Had a replacement phone within 2 days. I was a bit confused about one thing but called Asurion again and got the answer I needed. Customer service was very polite and helpful. I am glad to have that protection in place.

My charger port was messed up. A known problem with this Galaxy S6 Edge phone. Disappointed that I had to pay a $200 deductible on a phone I had less than 2 years, especially after paying a monthly premium for more than 18 months. I feel as though I bought the phone twice over.

Great Experience. I lost my phone over the weekend. Come that Monday morning I got in touch to replace my phone. I had it by noon on Tuesday and most of my things were restored. Was a very easy transaction. Thank you!

Using the online services were difficult to navigate. Once I was able to talk with a customer service rep, the process went smoothly. The new phone was received when promised and is working great. I am glad I insured my son's phone. I recommend getting insurance to all my friends.

I didn't do anything and now my replacement phone is not working. Very disappointed and frustrated. I am going to call customer support to see what they say as I really don't want to spend another $200 to replace my replacement. If I did something to it, I would own up to it but this time it just stopped working. Ughhh!

I was very satisfied with the turnaround time to receive my replacement phone while on vacation. I will definitely recommend Asurion to my friends and family and remind them how important it is to have insurance on your phone. Thank goodness I have insurance. It would've been expensive to replace out of pocket.

I had to wait for months for my Google Pixel to get replaced. I would call every few weeks and I was told that "We don't have any at this time. Call again in a few weeks" resulting in me having to buy a cheap phone from Walmart. I love the product but I have never had service so shabby, your service department could teach crooked used car dealers!

When I bought our phones I thought it would be a good idea to put insurance on them because they are very expensive. When my daughter broke hers I was glad that I did because if I would have had to buy it outright it would have costed me over 500 dollars. Having Asurion was great because all I had to do was go online, report her accident, and I got a message that I would have my her phone the next day. Wow! that was fast and easy. Thank you Asurion for making the incident seem less devastating.

The process was very easy and simple to follow. There was no hassle with a bunch of unnecessary paperwork. We received the new phone quickly and Asurion made it very easy to return the old phone with a pre-addressed & stamped envelope.

The process was simple and the website was very user friendly. My replacement phone was in my hands within 24 hours. The service representative was professional and courteous. It was a pleasant experience. Very pleased with the process and service.

My phone was shattered so we asked for a new one. You sent a new one of the color that I wanted that didn't turn on so I then had to mail that back to you and get yet another phone, but I couldn't get it in the color I wanted because you didn't have it anymore. I was kind of upset because I really wanted that color. So I got everything mailed back to you and you talked to my mom and told her everything was finished and we were set, but then you emailed to tell me I had to do more steps in order to finish the process. Overall I was just displeased with the fact that I was sent an unworking phone, leaving me with no phone for multiple days, and then resulting in me not getting the phone I desired.

It is very good. The service was good and got my phone the next day. Luckily I had a phone insurance and can get my phone back. This was the first time I lost my phone in 20 years and all my devices have a protect plan so that it won't have to pay full price.

The experience overall was ok. I had asked for a new envelope and was told I would get in a few days, still no envelope and now I keep getting calls about not returning and I will get charged. So will attempt to order another envelope.

I called to place a claim on my broken phone. Within a day my replacement phone was in its way to me step by step on what to do to get reconnected and with a return box for the old one. Hassle free and easy instructions on what to do was greatly appreciated.

The phone worked fine for a few days. Then starting glitching and the buttons wouldn't work all of the fine. I noticed a crease in the screen like it had been previously bent. I ran my fingers over the crease while in the OtterBox and a crack formed where the crease was. It was never out of OtterBox. I continued to use it since the crack was not that noticeable but now it has what I'm told is the touch disease. I believe I was sent a bad phone but took me a little bit to figure it out. Very dissatisfied as I paid $200 for this replacement.

Need to replace my phone. You guys sent me a replacement phone. It didn't work properly. I called, had one the next day, using it now. It works properly. I love it. Don't change a thing guys. Just keep up the good work.

I have to say that I am very impressed and surprised the experience that I had the type of service that I did. I was expecting that it wouldn't be so seamless because it was all automated and it was done thru email. But to my surprise I was very happy from the beginning of filing the claim to when I received my phone. I had to file a claim on 2 of our phones within a month and I received exceptional service both times. I also had an issue with not turning off the iCloud feature and I got a friendly reminder email stating that I needed to turn it off, with instructions on how to do it. Kudos to Asurion for what could have been a bad experience was very pleasant and EASY! Thank you Asurion for all your help. Thank you, A very happy customer!

Asurion was awesome. They replaced my phone overnight by Fedex. It was great. I was really freaked out to lose my phone, and they made the process so much easier. I had to talk to a customer service representative when making my claim. She was very helpful!

I am not happy with the service I received with my recent claim. I had broken my glass but otherwise the phone was fine. I took it to my local Verizon dealer. He told me he thought there was a service where I could have my glass replaced locally. I need this as I was leaving on vacation soon. The manager called you guys and asked if this was available as he thought it was and was told yes. I was standing there while he had you on speakerphone. The representative said yes it was and they would even come to the house to do it. The manager said great and set up a claim.

Asurion replaced my broken phone and I was up and running in a couple of days. It was as easy as 1, 2, 3. They even sent me a prepaid envelope to send back my broken device with complete instructions on what to do and expect.

Had an issue with my tablet not reading my SIM card anymore. After trying to get it fixed at a Verizon Store it was determined that it needed to be replaced. Replaced it through insurance was quick and painless. Expensive but fair. I will keep, my devices insured.

My phone replacement came in very quickly! Setting up my phone was very easy and simple. The phone charger that it came with it seems very durable and I think it will last a while. Very happy with your service.

I thought my phone was broken. And then when called back because my original phone not broken I was told to return phone for credit. I sent back the phone in your packaging. You received the phone 6/7/17 but I still have no credit. I'm still waiting.

I used the website to report a lost phone. The website was very easy to navigate and use. The service is great and comes in handy when things get lost and need to be replaced in a quick and timely manner.

My family has used this service before. It has always been very quick and comes in less than a day. Also having a website makes it super easy. Thank you to the workers for the service. If I could say to change one thing, it would be the website on mobile. It's a little buggy, but not too bad.

Great experience with customer support and they replaced my phone the next day!! Thank you! I had a Sony Xperia and I love that phone and I thought it would be replaced but turns out you get to choose which phone you want and they only had two to choose from!! Not Sony! HTC sucks. I feel like if I have insurance for a Sony it should be replaced for a Sony.

The service was prompt and we received a spanky new phone that we were able to connect and use immediately. We did have a major problem with Asurion emailing and calling saying that the phone was not taken off of find my phone when in fact it had been. We went through that for a couple of weeks, contacted Apple and they said it was taken off. Asurion told us that sometimes an automated system sends incorrect messages. It was a bit of a pain.

My daughter's iPhone was destroyed in a post-crash automobile fire. Along with the shock of the crash and her injuries, loss of her phone was most concerning to her. Asurion's quick and easy response of the claim to replace her lost phone got her some peace of mind during her recovery. Thanks Asurion.

I was happy and so satisfied with Asurion for replacing my lost phone. Phone call was simple and person I talked to was very helpful. I got my replacement without any problem. They replace it within a day. I am so satisfied with the service.

Had a new phone in 2 days! Only had to pay the deductible!!! Courteous people, instructions on how to set up the new phone. Second time I've had to do this, and both times I had helpful, quick service; even to having to have a replacement phone sent to my daughter in school in another state.

There was quick replacement and good info on lost device and instructions to render it useless. It showed the last time the device was used or updated and how to erase any data. The replacement device, though not the same one, was just as good as the one lost.

I was very pleased with the ease and expedience of calling in my claim, after consulting with my Verizon store in Westbury. The new phone arrived within two days, as promised. After I postponed activating the new phone, I had no problem activating the new phone, and transferring data and docs was easy. There was very little guidance transferring programs and apps.

My iPhone was stolen on Saturday, and the replacement phone was delivered on Monday (no deliveries on Sunday). Filling out the required form was easy; the whole experience was effortless and successful. Much as I like Apple, their insurance only covers damage, not loss, so Asurion is a much better option.

When I contacted your customer service department they were very good in taking all the information and were very patient with me to make sure that I understood, being a Senior member I appreciated their patience. After the process was finished they assured me it would be delivered the next day and it was. Thank you for your help in this matter. I was totally Satisfied. Be blessed.

Your process to getting a replacement was easy to do especially since I'm not very computer savvy. Asurion's quick response with my order and replacement phone was Appreciated. You provided everything needed to return the broken device. When I had to call they were very helpful & friendly.