Asurion Reviews

I mowed over my phone and it was in shattered and destroyed. I received my replacement phone set up and ready within 4 days. Easy to work with and customer friendly process. I would not hesitate to utilized Asurion again. It was worth it to buy the insurance. Thanks!

Quick and easy!! We got the phone so fast! So happy I got the insurance!!! Worth EVERY penny! The entire process was a breeze from start to finish! Customer service with Asurion was fast and easy and completely painless!! Thank you so much!!

I received my replacement device in a timely manner and had no problems with the activation. I was pleased with my service. I was notified when my old device was received by Asurion with an explanation of how my device should be set up. Thank you so much.

I dropped my iPhone damaging the display. Asurion handled my claim very quickly. My new phone arrived quickly and right on time. My only complaint is that the company refurbishing your phones is doing a terrible job. I had to have my replacement phone replaced two additional times because you sent me one with a bad battery, and a second with a bad microphone so people couldn't hear me speak. Your customer service was great, but you guys need to have Apple refurbish your iPhones, not the third party you have doing it currently.

My screen protection was damaged by pine cone sap and it was easy to get a replacement screen. I am fairly hard on my phone and I am always putting it in my coat pocket with multiple other items. I have found the cover works very well to protect the screen from scratching and it is very easy to clean.

I paid $200 a month and a half ago and received a refurbished phone. However, the screen is lifted on the bottom right, there's scratches where the volume buttons are and the phone keeps shutting off on its own. I didn't care too much about the exterior of the phone as long as it worked fine but the phone started acting up here and there. I really thought this problem would go away plus I have a 5 week old baby so getting around to calling Verizon then speaking with Asurion was last on my list.

Asurion responded quickly to my claim regarding the theft of my cell phone. They accepted the claim the same day that I filed, and had a new replacement phone to me within 48 hours. No problems, very quick and easy to navigate their website.

At first they sent me a cheap replacement that wasn't the same size. Wasn't the same phone at all of what I had. Took 3 days to get it then I complained about the phone they sent me, give him the information they wanted, waited a week. No phone to replace the cheap one they sent me. Call back. Said I didn't give him the information. Finally got the same phone back another 4 days later. I've had replacement phones before. Had no problem. Got to me in under 24 hours. This time was terrible.

Asurion has had my back twice. They are easy to work with and give prompt service. The costs are reasonable, definitely worth the peace of mind knowing that a replacement device is only a day away. I always insure my phones through them.

Brand new, powered on, cuts off when it wants to for no reason. I didn't expect it to be as good as a new phone being it is a refurbished Note 4 but I expected more than in the first 10 minutes to have problems. If trouble started that soon, other problems will continue to arise in time I am sure. I just felt like after paying insurance for over 2 years, that paid for the phone itself and then the 150 deductible on top of that. To have problems straight out of the box was a unfair deal and I got shafted.

Everything was taken care of professionally. All items were taken care of expeditiously. I only had one question and it was answered quite thoroughly. It was nice to have them handle everything with in the time that was promised. Thank you.

My experience with Asurion was great. Customer services rep handled my claim immediately the first time I called and explained to me all of what I needed to know and what I was to expect. My replacement phone was sent to me promptly. It arrived the next morning. Instructions inside new phone were right on point and it was a fast set up. Thank you!

Phone arrived fast and in what seemed to be good condition. Home button gets stuck but still works. That's what you get with refurbished phones. On off button stopped working about a week later, but started working right before I went to have repaired.

To make a long story short! We called Asurion for our warranty with our washer and dryer. They came out for the dryer. They had someone come look at it, fixed it and then it broke again. We also had a Samsung washer that had all kinds of problems as well. They sent someone out. The guy looked at it, ordered parts, came back, put the parts on. Still is not working. Order some other parts, came back, tried those parts, tried to fix it. Again didn't work.

My husband does consulting work for a very large company. He uses his phone for both personal and business. When he dropped his phone and cracked the glass so badly he was having issues using it. He went to the Verizon store to buy another one, they informed him that he had insurance on his broken one and for a small fee it could be replaced. The whole process was quick and easy. Within 24 hours he received a new phone and mailed back the broken one. He was never without use of a phone. I'm so glad I had the insurance and I am very pleased with how quick and easy the replacement process was.

To be quick. Got new phone and when on vacation next day Phone fell in wife's car on the way down and cracked the back. Cosmetic Front is perfect. Take it to Verizon, they reset it and say it's fixed. It is not. Take it to a different one. They put a new sim card in and no change. Had for about 3 weeks maybe still junk.

I dropped my phone and shattered it, they replaced it within 24 hours of making the claim. It was easy to file for the claim, they just asked a couple of questions about what happened and what condition the phone was in, it was replaced. Thank you and great service.

At a district Rotary meeting I had my Sony tablet with me. Returned from the meeting and shortly thereafter I went to my shoulder bag briefcase and could not find my tablet. Reported it to your company and a day later I had a new tablet. Thank God for insurance and your company.

The whole process of having a replacement phone sent after my wife's phone stopped working was easy. I just went online. Told Asurion what happen. The next business day a phone was delivered with a box to send the broken one back. I could not be happier with their system.

I didn't need you after all. Phone works great now! It was very hard to get to the claim part even when my Verizon customer service person was helping me. We got disconnected twice. Not a good customer oriented feel to the whole thing. I was very happy that the phone started working and has not had any problems since.

The phone you sent me is not working properly. Please let me know what I have to do in order to receive another phone. The one you sent me does not ring and the reception is horrible. I do not want to pay another deductible. I expect a reliable phone replacement. Please help... let me know what steps I need take to get another replacement.

My grandson was traveling abroad and had his phone stolen. I submitted the claim and a new phone arrived the day he returned. This was the second time we had to use the service. Their customer service was great. I would definitely recommend this service.

Service was excellent. All that of your representative told me went like clock work. The tech that assisted me with setting up my phone was very patient and knowledgeable. Thank you for having such wonderful associates working for all do.

I shattered my phone and was devastated. I was recommended to file my claim online because it was "easy". I was surprised at how fast and easy it was to just get it done! I had my replacement phone in 24 hours. Excellent service indeed! Thank you!

New "reconditioned" phone sent to replace other phone. It arrived within 2 businesses days. The young man named Noah at Verizon store and as enormous help. Kudos to him on the Delmont, Pa. Verizon store. He was very patient with me, and so very helpful.

Awesome customer service! Speedy delivery of replacement phone! Very happy with overall experience! Was able to have shipped at a different location with no problems. Return of broken phone was easy with prepaid return package! I definitely recommend Asurion insurance.

Paid for insurance, told I had to pay $149 deductible. My overnight delivery for replaced phone took 72 hours. The phone I received has had continual issues such as muting when talking to someone, typing letters sticking, and it wouldn't let me play my iTunes.

They got into the mail quickly and got to my house within the next couple of days. Instructions were easy to read and follow. Also the mail back process was easy and painless. I would definitely recommend this group to get your replacement phone from.

Asurion customer service walked me through the replacement of my phone very compassionately and quickly. Having a phone stolen is awful; having the replacement process be easy and efficient really made a big difference in getting past it. Thank you for a great experience.

Up to this point I had given Asurion a five star rating for processing my claim. They are indeed good at that; however, it ends there. On the evening of the day that I mailed in my old phone, my wireless antenna quit working. I called into Asurion and received what I can best describe as marginal tech support. After it was confirmed that the wireless antenna wasn't working, TS advised me that a replacement phone would be sent overnight. I'm sure this is another re-built device that has gone through the much less than rigorous quality control as the present poorly re-built device.

This experience was easy to complete. They quickly replaced my daughter's broken Phone. The deductible was very well worth the replacement. I am happy I chose to insure my phones with Asurion. I will continue to use them with every phone purchase.

My replacement phone arrived at my house the next morning by next day as promised by the company. New phone was in excellent shape. Setting it up was pretty much self explanatory, although they could include a few more instructions as theirs were pretty much non existent. I did have to call Verizon and ask about the whole sim card. Turns out if you have your old one it is way easier to just plug that into the new phone. Returning the old phone was easy, put it into the envelope and drop it in my mailbox. Asurion did let me know when they received my old phone back.

Process for replacing stolen iPhone was very streamlined. I appreciated the online and telephone support that was provided by the Asurion staff. Though I hope I don't need the service again, I am relieved to know that it is user friendly.

Start to finish, the whole process is simple and straightforward. I've had insurance for my phones for years and the few occasions I've had to warranty, all have been great experiences. As far as recovery goes, Verizon and Samsung both have excellent recovery software and my pictures are all protected with Dropbox too. Thank you Asurion.

We had a damaged phone and the representative was easy to deal with and took care of us quickly and friendly. The phone arrived to our daughter in Australia within a few days and she was able to go about her life.

Turnaround was quick. The documents were understandable. Everything needed to get the new phone working was included in the shipment. It came sooner than expected. One issue is the chat agent initially started a claim after I already started one. I had to go back and figure out which claim was the one I started and delete the other. The agent didn't delete the one he started.

The replacement phone doesn't work. Can't hear most of the time. Alarm doesn't work-don't make any sound but vibrate even though it's not on vibration mode. Need a replacement for the replacement. And got wrong charger. I need to get another one.

Did a great job of helping me with my problem. Website was easy to navigate, was solved very efficiently. I will definitely use this service again for any problems in the future and recommend this to my friends and family. Thank you for your services.

It was extremely easy to report online that this phone had been stolen. I received a new phone quickly and although I had to pay $150, that is far less than what I would have had to pay to buy a new phone on my own. I am thankful that my phone was insured with Asurion.

The replacement phone I got can only take calls on speaker, I don't know what to do. Everything else works perfectly. When I take calls the other person says they can't hear me but they can only hear me on speaker. If I send it back will I get recharged? Other than that the shipping and service was fast.

My first, and hopefully only experience with Asurion was great! I dropped my new Verizon Samsung Galaxy 8 plus phone 6 weeks after the purchase. Even though I had an Otterbox phone cover on my phone, the impact of the drop damaged the phone beyond repair. I placed my claim with Asurion almost immediately, and paid my 199.00 deductible. I received my brand new identical Samsung Galaxy 8 plus in 2 days. I would have received my replacement phone the next day. However, because this happened on a Saturday, the next business day that I could receive the phone was on Monday. Asurion made sure that I had a another brand new phone in my possession as soon as possible. Thank you very much Asurion!

Your company is the absolute worst to do business with. Took you 48 hours to review my claim paperwork. Took you 4 days to get me a phone and then wasn't even the phone I had. I run a business and my phone is extremely important to run my business. Would be easier and less stressful to just buy a phone outright at full price. Absolutely terrible experience. I sincerely hope your competition puts you out of business.

I am very, very pleased with the service I received from Asurion. When it's time for a new phone I will again buy the insurance. It was absolutely worth it. The phone arrived quickly and exceeded my expectations. Excellent. Thanks for being there to help!

It's ridiculous how I had to file a claim over 3 times to get a replacement. I already pay insurance in my bill and was willing to pay the deductible right away. Yet it took me like 4 days to finally get to a real person have them charge my debit card and have a phone in the mail. Very frustrated with the experience.

This process was super easy and very fast! I got my new device within 2 business days and it came with instructions to activate! I was getting emails about the process the entire time and it gave me peace of mind! One less headache. Loved it!

I had to return the replacement phone to get another replacement phone and it's still not working properly. Sure I can receive and make calls but the phone doesn't scroll properly. And reading articles is nearly impossible because it jumps to another story. I thought paying the monthly insurance for nearly 2 years would assure me the same quality phone. Very disappointed.

Thank you very much for helping me get a new phone. After I had accidentally dropped mine in the toilet. You were very fast and accurate. The claim was a whole lot easier than I thought it would be. I enjoyed working with you. Thank you. Excellent work.

The customer service was great and prompt! I received my phone in 24 hrs and the fee was surprisingly affordable. I would definitely recommend to my friends and family. Even though the phone I originally had was out of stock I still was promised with a new phone.

I have had many problems with the phone I was sent to replace my broken phone. It dies at random times when I have more than enough battery, and also glitches a lot and switches to other apps and things on my phone on its own. Very dissatisfied with this phone.

I so appreciate the no hassle and prompt replacement of the phone I had for a week and a half that got lost. Asurion was very prompt with the replacement phone. Thanks so much for great customer service. I would highly recommend their service.

After 3 defective phones I'm canceling this phone insurance. Last month my phone was stolen from a restroom so I called for a replacement phone and paid the deposit. The 1ST phone I received I could not activate. I took it to Sprint and they said it was LOCKED and I needed to call Asurion again. Asurion could not unlock the phone and promised to send a 2ND phone... 3 days later, I received the 2ND phone which immediately after activation I noticed the speakers were blown. It sounded horrible and I could only converse in intercom mode.

I dropped my phone and cracked the screen pretty badly. Within a day Asurion had me with a brand new phone of the same make and model, and I was back in business in no time. I highly recommend Asurion for folks getting new expensive phones. The price to replace the phone is a lot cheaper than buying a whole new one.

This company has jerked me around for 2 months on the 140.00 they owe me. I purchased 2 laptops tablet on 4-24-17 with insurance. Cracked the screen and the device wouldn't charge fully on one. Filed my claim on May 28th (because we don't repair these yet just so happens I work at "We fix it" aka Batteries Plus Bulbs one of the top ten out of 700 stores nationwide) but anyways a new tablet should work right! So first check was sent to Walmart's address for me because I didn't click Walmart gift card and I picked up in store then I call back and update my address and the woman said she would send another check out. Found out today she never issued this imaginary check. I highly recommend Squaretrade.

After speaking with a representative at Asurion Insurance while at the Verizon store, as instructed, the next day I received my phone and went to Verizon to transfer my data, my newer phone worked beautiful! I sent my broken phone to Asurion. That simple, thank you Asurion for an easy transaction, I am very pleased.

Couldn't ask for better service as I got my replacement phone within 24 hours of my claim. TY TY TY, filled form out online and was EASY! Definitely glad we have Asurion as our coverage. Will continue with them and have told others about fast and convenient claims.

I was so pleased to find I had purchased $9 insurance on my costly phone and digital devices which was nested in the Verizon monthly payment. After having a window in my vehicle smashed to steal a backpack that was loaded for a trip, I called Verizon to cancel service on the iPad Pro which was in the backpack. The Verizon lady reminded me that I could have a replacement for the stolen iPad Pro and put me through to Asurion. 1 day after I spoke to the kind Asurion associate I received the expedited shipment of the replacement iPad Pro. Asurion treated me so well. Very compassionate & helpful service at a stressful time for me. I definitely will keep Asurion policies in force and recommend this protection insurance to family and friends as well.

I was on vacation and my mobile phone got damaged and was fully covered! Asurion claim process was fast and easy. They overnighted my phone replacement. They even sent the shipping label and envelope to return the damaged product. The deductibles are low too.

My phone was dropped in the water and was no longer working, and after having to provide the affidavit, and the deductible they would send the phone this was on Thursday I never got it. However you were wonderful. You helped me get one at the store in Tuscaloosa. Being military I need a phone asap. I understand the process and why you have it in place but you need to make special circumstances for military and first responders and medical personnel. We all have Id's that can prove who we are.

I was never told about a $150 deductible. To hold me liable for an additional $500 for my own property, is legally questionable. I feel like Verizon got me to pay two hundred dollars (after two years of payments) to hold me on the line for an additional $650. This is not how business should be done.

The iPhone 6 I received does not work most of the time. I have to reboot it and when you click on icon, it jumps all over the place so I have to keep shutting it off. It is using all my data by opening apps & I cannot take pictures or view texts. Brought it to Verizon & they did a "hard reboot" and sent me on my way. VERY UNHAPPY & NEED THIS JUNKY PHONE REPLACED.

Got my replacement phone in 1 day. No complaints at all. Fast accurate and easy to work with. Making a claim is easy. Their website to submit your information about your phone and why it needs to be replaced is nicely set up. I like that I did not have to even make a phone call. I recommend using Asurion to everyone.

Thank you Asurion for completing my claim so fast. This was the second claim I had to file this calendar year. Although I had to provide proof of my identity, it still was easier than purchasing a new phone. I absolutely understand why I was asked for the proof, and hopefully you won't hear from me again for a long time.

I am most satisfied, the easiest thing I have ever done. I was happy to find out I had taken out the insurance. Next day service is just incredible. It was so exciting to share this experience with my coworkers and friends. I was also happy that replacing my own would only cost $99.00 and it appears to be a bit newer.

When my husband had a problem with his phone and the display was not working properly, I call Asurion. Initially, I gave them information for the wrong phone model, but after that was sorted out, Asurion got the correct phone into our hands. As long as the proper credits to my credit card account are made, then all is well.

The instruction to deactivate the old phone and use the new one was more confusing and made it more complicated than it should be... That made me very disappointed. I actually had to go to the Verizon store and have them do it for me.

You replaced my Note 3 with a Note 5. I may not have chosen that phone as a purchase because it has no access to the battery, but upgrading was nice. You were incredibly fast and the return was processed promptly. I have no complaints.

Very smooth and easy experience. Received the new phone in no time and all phone correspondence was pleasant and easy. Price was very fair. No hassle at all. Just helpful and pleasant service. I did have a little trouble with the website, but local Verizon rep was very helpful.

I had this phone (iPhone 6s) for about a little over a month but, my device since I got it my phone crashes and the microphone does not work. Personally I would like another phone. I pay too much to get phones that don't work well. My earphones got messed up with my old phone. The replacement did not work.

2nd response to your request: We were pleased with the replacement experience. We are very disappointed in the glass on the phone. Just squeezing the sides slightly cracks it. I mentioned this in the last response... have not heard back.

I was provided with great fast service when phone became available from back order. Would highly recommend this company to anyone else. Thanks again for getting my son a new phone out as quick as you possibly could. We really appreciate it.

I was pleased with how easy the process was. I accidentally got my phone wet on the very day I moved to a new house in a new state. I submitted the claim online and I received my replacement phone the very next day. Thank you for making this so easy!

Great job... Thank you very much... Deductible is a kind of expensive, and getting for replacement. Next time, I will use Asurion again. Thank you again for your teams other than I did excellent choice. Over satisfaction, and also, I will recommend to family and friends.

An online claim was filed on the Sunday prior to the Memorial Day holiday but Asurion sent me a refurbished replacement pretty quickly. Asurion also gave instructions for disassociating my ID with my damaged phone before returning it. My only trouble was not being able to power on my damaged phone to clear it before sending it to Asurion.

I was happy with the help that was provided in getting my son's device replaced after we entered the info wrong the first time, but I am very disappointed that I still haven't gotten refunded for the deductible that is owed to me for the first time.

I was satisfied with the customer service part of the insurance package. The people on the phone were very accommodating and the phone arrived the next day which was great. Unfortunately the phone was refurbished and my wife has had some hiccups with the replacement phone. We are actually thinking of buying a new phone if we have any more problems with the replacement phone.

So easy, so fast, wonderful service. I love going through Asurion. It really took all the stress out of the horrible situation. I submitted my claim online in 5 minutes, and my phone was there the next day at 9 am. Then the box came with all the instructions and information I needed, and I sealed up my cleared broken phone in the packet that came in the box, stuck it in the mail, and a few days later got a confirmation email letting me know they got it.

Excellent service by all those involved especially at the Verizon Center Smith Haven Mall. The product came just as they had said next day. Asurion called to back up and make sure that the product was delivered on time. I would recommend all to use Asurion for your phone!

The phone I ordered to replace my Samsung Galaxy S8 stopped working after a week, claiming the charging port was wet when the phone has not touched water. The phone has not come in any contact with water, and is now refusing to accept a charge via the connector.

Amazing how fast the new phone arrived & it included clear instructions to start the new phone & send the old phone back. Extremely satisfied with the whole process! I wouldn't wish breaking your phone on anyone but they make the replacement process very simple.

The initial overall service with Asurion was great! They were timely and quite professional. The only problem I can truly say I had with them was that whenever my replacement items came in, one of my items was broken when I received the package. Included in my box were the phone, case, SD card, and headphones. Everything was fine except for the headphones which were already somewhat opened. Upon further inspection, the miniature remote that comes along on one was the headphone cords was broken into 3 pieces. Other than that, my experience was very swell.

I was very pleased with the speed of the replacement, and the courteous service received. My wife's phone was replaced within 24 hours of making the claim, resulting in a very minimum downtime for her. The only issue I have with the entire process is the cost of the deductible. After paying the monthly cost for insurance, a $150 deductible seems excessive. While I greatly appreciate the tremendous service, I would like to see lower deductibles for phone replacement.

Excellent customer service and process was very easy to aid with replacing my lost cell phone. Once the requested amount for the replacement cell phone was approved, the replacement process was well under way. I received in a timely manner with no issues.

The last iPad you sent me was evidently used because all I did was charge it and it says enter passcode to open it and I never even tried to set it up? So I have this iPad that is no good to me. It says go to iTunes but my computer will not open iTunes. What can you do to help me?

Received phone fast but now this one is doing the same as the other one. Sometimes wouldn't answer when I push answer, shuts off when I am looking at something and some applications will stop working. Can't remove kid mode. Still not getting some of my text and sometimes it takes a long time for them to go through.

Quick turn around, received new phone faster than expected. Customer service was great. Easy to set up new phone. Would feel perfectly at ease if I had to contact again. Customer Service even tried to help with walking me through the process of making sure everything was done right.

Superb customer service. I was disappointed at the large amount of my deductible ($129.00), since I had insurance from Verizon. It was almost a waste of money. Still, your shipment of my replacement cell phone was very fast. To which, I am very grateful.

So the process was easy. The service was good. But I'm a little concerned that I'm going to be charged for not turning off Find My iPhone when I know I in fact did. I received an email saying I'd be charged 500. However I know I turned it off. I name all my iPhones the same thing which is Caswanna's iPhone. I fear because they all have the same name I'm going to be charged for having Find My iPhone on the phone that I now possess and not the one I sent back. To top it off I now have to replace the phone again and now I have to fill out legal documents which does bother me because I need it to correspond with my child's daycare and babysitters. I don't have access to scanners or now even a phone to take a picture of the documents. So this process is upsetting me just a little. But overall Asurion is pretty legit.

The process was simple & streamlined. So appreciated that fact in an all ready situation. Loved that I was email updated along the way also. Sprint was a nightmare & I am still not resolved with them, Verizon is much more upfront & transparent in their policies.

Very Quick to file a claim, but you were out of stock on my (Samsung) phone and it took almost two weeks for me to receive a replacement phone. I feel that an alternate phone should have been offered since the delay was so long. Otherwise everything was fine.

The chargers I received are great for the tablets. Nice job. Thank you and I would recommend to family and friends. Also the operator on the second call was really great at sending the chargers for the tablets. Appreciated very much and If I do need anything else I will call back.

I received my iPhone 6s plus replacement within 24hrs which was promise, after receiving I had issues activating it, but eventually got it to work. The product works, but glitches and freezes from time to time. Sometimes becomes stuck in headphone mode so I can't use speaker. Overall I'm somewhat satisfied.

Great service and I received everything the next day. It was on a Saturday. I like my phone and was so glad to have one so soon. I thought the service was really good and like I said I was amazed at how fast I received my new phone.

Got me a replacement unit for a lost phone in less than a day. With Google backup and Asurion it was like I'd never lost my phone. Fantastic service and patient customer service. Everything was easy and quick and seamless with Asurion and I even got an upgrade to a new model because my old one was out of stock. Asurion is wonderful.

You guys good, fabulous. You got a phone in stock sooner than thought and got it out to me. But it would be good if Asurion would communicate with Verizon so THEY know what is available. Rumors of a local repair facility being able to fix my phone, but then can't because of brand. It's time consuming and VERY frustrating. Just update the stores so they know what can be done and what they should be telling customers.

My phone just went black on a Friday evening about 7pm. I filed a claim and had a new phone at my doorstep about 10:00 am. Awesome!!! I was distraught because I have to have an open line at all times for my elderly mother and for my work in the healthcare system.

Had to replace my son's Samsung due to a broken screen. The people I spoke to at Asurion were extremely polite and very interested in helping me to understand the process of replacement. Within a day we had our new phone. I was very satisfied with the service and professionality of Asurion! Thank you.

I am not satisfied with the service I received. I called the day after activating the replacement phone I was sent because the battery only lasts a few hours. The gentlemen who helped me said the situation had to be reviewed and I still have not heard anything back and I'm dealing with a phone that doesn't work properly.

I sent in a claim online because my phone screen had shattered when I dropped it. My claim was received, approved and I had a replacement phone within two days. It was an easy and simple process. Thank you for your prompt response to my dilemma. Yay!

Replacement Phone: I appreciated the prompt service, easy-to-use website, and quick turn around. The phone model was not available, but a newer version was sent. Overall, I was very satisfied with Asurion!

With Asurion I was able to get a replacement phone within 24 hours of filing my claim & I did it all online with no complications or having to go through a million prompts to talk to a customer service person. Great experience.

Lost my cellular. It was super easy, filed the claim, got my replacement the next day. Galaxy was practically new and working great, cannot tell it's a replacement. Read some bad comments online, was a little worried. At the end I'm very satisfied.

I broke my phone. Submitted a claim at 10:00 p.m. and the next day I had my phone. I couldn't have been more happy with the service. The customer service representative went above and beyond. I would definitely recommend Asurion to a friend. Thanks again Asurion.

I was given an inaccurate account of the coverage for my phone by Asurion when the claim was opened. When the claim was reviewed the coverage had changed from what was first told to me. I was also told by Customer Service that no reason existed why coverage was different. Very disappointing.

Phone shipped out fast and arrived on time. Within one day. Customer service was friendly and helpful. The deductible of 150$ is higher than I was use to with my other phone carrier. I was a little upset at that but it is what it is.

The new replacement phone arrived the next day so that was great. I think the copay was kinda high but it was nice having a replacement right away. The people I talked to at Asurion were really good.

Filing a claim and getting a replacement phone was quick and easy. Having 2 teenage boys, this insurance is more than worth it! Phones are so expensive these days it's silly not to have insurance. Thank you Asurion for making the claim process so easy.

Thank you for replacing my lost tablet. From the time that I started my claim to the time that I received my product it didn't take very long at all. I would like to thank you very much for helping me.

Everything went quickly and smoothly with our phone replacement. Appreciate the promptness and quality of replacement. Receiving the phone the next day is so helpful. Paying the insurance for phone replacement with having teenagers is well worth the money! Thank you.

No problems. I am happy with the service we received during this incident. People were very helpful in all aspects. They were polite and very understanding with my time and did not stop till everything was good. I am very pleased with my service.

After the loss of my original iPhone 6, I was sent a refurbished replacement phone, just like my original that would not keep service. I was on the phone with my provider for over an hour trying to fix the situation, and was never resolved through my phone company. Luckily I was sent another phone free of charge which I use now. My current phone does not have flash when using the camera or a flashlight, and sometimes freezes up but I don't want to go through the process a third time just to get another iPhone 6 and not something upgraded. I thought refurbished meant it was like new. I am disappointed.

Quick turnaround and lucky a neighbor received on a Saturday delivery... I was out of town when iPhone was stolen and told the customer service to set for Monday or Tuesday delivery! Apparently a breakdown in communication! The replacement phone is working fine.

About a month ago my phone was damaged and I was able to replace my device relatively fast. My new device was up and running within two days of delivery. I had a minor issue occur but regardless, I was very happy with the service!! 5/5!!

I dropped my smartphone and the screen fractured, only 2 weeks after I got it. I was traveling, so I called Asurion, they promptly sent me an email with the claim form attached. I completed the form and submitted it. That evening I got an email informing me that my phone would be arriving the next day, asking for my work address so that it could be delivered during business hours. The phone came that afternoon, with easy instructions for how to return the broken one. Great service!

Phone arrived on time and worked fine for a few weeks. Now I have to hard reset the phone every few days when it shuts off on its own. Must be a bad refurb. I'm not sure what to do other than just deal with it.

I returned I5 phone. Went to Verizon to double check Find My IPhone was indeed disabled. One week later I get an email telling me I am going to be charged $500.00 because that app wasn't turned off. I had to contact Apple to verify it was disabled. Contacted your company to verify and got no satisfaction to verify app disabled. Your Customer Service rep was no help. Very disappointed.

Prompt, easy replacement for a damaged phone. Well pleased with the ease of the process. The frustrating part was on the transferring of the info of the old phone to the new device, not your issue, but that of the phone carrier. Thank you and will always carry this insurance.

Replaced my daughter's broken iPhone. Speedy service! New phone came next day! Easy and convenient! No hassle and was able to handle the entire transaction directly from my phone in only minutes. I highly recommend Asurion for your phone insurance.

We had to have one of our phones replaced and it was very easy and fast. I called them and after a few minutes on the phone and they emailed me everything I needed and after I sent them back the info, my new phone was on its way. I'm very happy with the service that I received. Thanks again!

Although the response was quick and accurate, the replacement equipment for some reason is very slow, compared with my previous equipment; it keeps having delays in answers to commands. I've tried to update software and see if it can improve, however, keeps being very slow.

My son lost his phone and I reported the issue to you immediately. Your response time was very quick! I handled the entire claim online and it was so easy. The communications through email was very convenient and prompt. You were able to provide him another phone within days, thank you!

My wife dropped her phone in the toilet and we had forgotten that we had damage coverage with Asurion. When we went to Verizon to see what our options were Verizon told us about our coverage. We contacted Asurion and were informed that her phone was no longer available, but they would replace her phone another model close to what she had. The next day we received her new phone which was an upgrade from the phone she had. We are very satisfied with the coverage and service provided by Asurion.

Asurion was very helpful when my tablet needed to be replaced. They were very quick to get a replacement to me. I would recommend them to my friends. I had my new tablet in two days. The person I spoke with on the phone was very helpful and courteous.

The assistance I received from Customer Service over the phone was excellent. It is sad that when you go into a Verizon store (27534), they were unable to assist me with programming my replacement, Therefore, I was referred to contacting Verizon Customer Service.

I appreciate the promptness of the response, and the customer service was very professional. I received my replacement phone very quickly and was up and running. The problem was battery life. The battery standby or daily life sucks. I typically have to charge my phone during the day, as it can run down to a red low battery indicator, without any programs running in the background. My former three iPhones never had this issue. Thanks for the quick service, but put in a new battery when you send out a replacement phone. This is unacceptable.

Everything was easy-peasy. The only downside (not really) was I had to wait til 6:00pm for the UPS guy to deliver. We are at the end of his route so this always happens. It wasn't your fault. This was for my grandson's phone. We have had Asurion for several years and, especially for him, we wouldn't be without it. I have my iPad and iPhone insured as well and have never had to use it.

Great help and service. Got a new iPhone when my old iPhone had the screen come loss. Got the new phone in the mail the next day and the directions were easy to follow. My new replacement iPhone was up and working, no problems.

The phone process was good however you guys sent me a new phone because you no longer make the one I had. Said I was gonna get a new charger and I didn't had to go to the store which they called and your rep said I was gonna get a new one next day. Didn't arrive until 3 days later.

Thank you for your promptness in shipping my replacement phone! I had a pleasant experience filing my claim and fast service! Thank you so much! I will continue to recommend having cellphone insurance with your company. My carrier is Verizon Wireless.

Replacing my tablet was one of the easiest things I have ever done. We have had to replace other devices with other companies & this was by far the best. Very simple to put in a claim & had my tablet in 24 hours.

I spoke with a representative from the company. They were professional, proficient and extremely personable. The replacement phone was shipped right away, and was received the following day. Sending back the damaged device was easy. All information was on the box, and the shipping prepaid. Again, the company was extremely easy to deal with. We could not have been happier.

We had no problems with this company. We are planning another trip and I have to call them and book with them again. I would appreciate it if another sales rep and call us and so we can book our next trip with this company. We were introduced to Asurion by American Express.

I am satisfied with the swift response to the claim. I don't have anything else to say. You did a good job. Will keep the insurance because it is good. What can I say, you did good. Thank you so much.

Shipping was fast, but only refurbished units were provided and all of them had an issue. I would love you sent new cell phones and things will be different, although we like to have this kind of insurance. It is really necessary. Thanks for your service.

Replacement of 8" Tablet - Not same color, as they stated; Said it was "grey" - looks almost white. But I can always buy a cover. That's cosmetic. Just as long as it continues to work. It's Very Nice. Thank You very much for the prompt intervention.

This my second experience with Asurion and my second time experiencing happiness when you rely heavily on a company to follow through on their word. Asurion assured me that I would have my new Samsung mobile phone in one day after receiving my paperwork. Two days after I sent my paperwork to Asurion my Samsung mobile phone was on my door step awaiting to be turned on for service. Thank you Asurion for your honesty and integrity. Thank you.

The service was outstanding. My daughter dropped her Edge & both the front & back glass spiderwebbed & she couldn't use her camera. I called & she had replacement phone the next day. We called support to activate the new phone, the customer service rep stayed on the phone with us until it finished downloading her information. The whole experience was outstanding - and problem solved in 24 hours. Thank you!!

You guys did great with taking care of my issue, the representative was amazing. I don't remember his name but he answered all my questions and provided helpful feedback and though he did a great job in doing still he still took the time to see if there was anything else that could be done.

I appreciate the coverage of the phone and the fast arrival, however I did not have a great experience initiating the claim online, most inconvenient, I kept getting error messages, couldn't verify my address then couldn't provide payment information. I used your chat multiple times as there was not a phone number for customers to call, I finally got a chat rep that couldn't help me and gave me the number to call, in which was automated... unbelievable. I did eventually submit claim, but not enjoyable.

Asurion made it super easy to get my new phone! It arrived just a day later! Super fast and easy! Just filled out the report really quick and confirmed all my info and they sent it right away. Phone works perfect and haven't had any problems with it! Thanks!

I am very pleased with the service received from Asurion. When my son lost his phone in Europe, Asurion sent him a phone to London, and he received it in about 3 days, and the phone was all connected and ready for use. This was a huge help. Thank you Asurion team.

Fell in salt water (Atlantic Ocean) resulting in severe water damage. Tried to have local company restore my data. Was too far gone and Asurion supported that effort, by replacing phone next day and taking back my old phone after it was determined that data was unrecoverable.

I was pleased with the ease and amount of time it took to receive a new phone after mine was stolen. The package arrived overnight and I was able to get everything back up and running that day. I appreciate it. Thanks.

I am very pleased with this company. They had my daughter's replacement phone within 2 days. Creating and filing the claim was very quick and easy. Thank you for your quick response. I recommend this company for anyone looking to insure their device.

My claim for my Kyocera Brigadier cell phone was handled quickly and efficiently. Although much of my contacts were not transferred entirely. I am grateful to have been insured with Asurion. I am still on the learning curve with my replacement phone so am still experiencing those frustrations.

Your service was excellent. However we received a defective replacement phone which caused some undue hardships for my husband who uses his phone for work on a construction site. We are thankful we had insurance and your assistance. Thank you.

I was amazed at how fast you replaced my phone. Sure, I could have purchased warranty coverage a LITTLE cheaper, but the level of your service could not have been any better. The local Verizon office was very helpful as well and knew exactly what I should do. This "working together" turned a bad experience into a "good" experience.

Phone was lost. Contacted Asurion by internet. Explain the situation and the phone was here by the next day. The process was quick and easy. It is truly worth having this insurance even if you never use it because if you ever did you will be pleased with the quick turnaround and receiving a good product as if you picked it up from the store.

Paid $200 for a new phone because they couldn't fix just the broken screen. Through a game approx 3 weeks after receiving the phone discovered there was a hairline crack on the inside of the glass. They wanted another $200. Cancelled insurance immediately and will never use them again.

It took too long. One week is too long to get this done. She had to go to the Apple Store plus the store that we were told to go to for screen only to be sent home. It took a upset mom to call concerning this. Not happy. Should not take this long to handle.

The website was easy to follow and directions were straight forward. My son's phone was replaced in one day, with easy return instructions. Excellent service and well worth the price. We appreciated the follow up call for the return as well.

I am very unhappy. This isn't the first time I've used your service. The first time I used this, no problem. However, this time; I had a runaround with an affidavit. Now, my device I received is not charging. Thanks a lot, enjoy my $150.

iPad exchange - Very pleased with your outstanding service! Could not have been better. Thank you very much. I would have liked to have received an iPad mini like I had I chose it for the size but the new one is a very good product just too big, not easily concealed, but it works great.

My replacement phone has a speaker issue which makes listening to videos without headphones or Bluetooth difficult... It is almost as if it had water damage or something at one point. Everything else works as it should. I also did not receive a key for the SIM port with the new phone.

I was out of state traveling and thought I lost phone. I made the call from a Verizon store, but I was prohibited from having it sent to Verizon. After filing claim, found phone 20 min later. Attempted to call back and cancel. Even though it had not shipped I was unable to cancel the claim and was told refuse delivery on a delivery that requires no signature. Basically I had to take the new phone.

I dropped my phone and cracked the corner of the screen while on a cruise. I used it until I got back home and then went to Verizon to report the loss. I went one morning and received a replacement phone with the next day's mail delivery. That's really remarkable!

Hello - I was very pleased how quick replacement device arrived. I was a little confused and unsure how to erase my original device before returning it - I ended up calling help # to assist with procedure - instructions weren't all that clear. Problem with phone calls disconnecting after couple weeks on replacement device and flashing screens. Called help # and had to reset phone which hassle as had to reorder. Some of previous apps now lost due to reset. Don't like fact that replacements are refurbished as pay monthly insurance fee plus the $100+ ($150?) deductible. I hope no future problems with this replacement. Thank you.

I got the replacement phone the next day. However, the battery isn't staying charged as long as the other one did. But it was really easy and fast getting the new phone. I have a Samsung Galaxy 7 Edge.

Great job!! Thank you!!! Not much else to say about the experience. My phone didn't work and it was under warranty and you replaced it. It was fast and accurate. Everyone was nice and very helpful. Thank you for all your help.

First one I got was great. The second one I received has a faulty camera to the point where you can hear the camera trying to focus. I got the Samsung Galaxy Note 5. Overall it's alright, wish they'd triple check everything before sending them out.

I am not happy with the very high deductible ($199) for a phone that was stolen within 48 hours of the original purchase or for that matter anytime. This needs to be told by reps. that sell your insurance. For just $600 more I could have bought the phone straight out. Your customer should be able to select a payment plan based on the deductible associated with the payments - yes like most insurances (ie. auto...). I was very surprised and disappointed with this aspect of the insurance.

As I appreciate the replacement, is it not working like a new phone. The AUX input is bent, and the processor seems slow. Calls/texts are delayed. I am not happy with my replacement phone, and would like one in better working condition.

Stolen Phone: Very professional and speedy service to get my husband a new phone... Very pleased with experience. I would recommend this to service to anyone who has a phone and needs the insurance. The representative was very helpful and knowledgeable and did everything to help us.

They were very timely and efficient in getting the phone to us after approval from documents presented that was required. I would recommend Asurion for protection against loss, theft and damage to your phones. The representatives were very courteous in helping to assist.

Lost my phone and got a new one the next day! Very pleased with new phone and case and earbuds that came with replacement phone. Customer service were very friendly and the process to file a claim wasn't as hard as I had expected. Glad I got these services.

I'm happy I have my phone insured with Asurion, as it really is a great company that gets your new phone to you ASAP. It's quick and easy, with fair pricing. However, this particular experience was pretty awful. The phone got shipped to the wrong address the first time and had to get sent back to Asurion, but otherwise it would've gotten to me within 24 hours as promised. When fixing that with a customer service representative on the phone, she entered the wrong ZIP code, and therefore wrong address a second time, and it had to be sent back again.

Excellent service honoring warranty on the phone replaced approximately 35 days ago. That phone failed not dropped and no damage, it just quit working. Nice to know that you also overnighted to us. It is now up and running again. When used to having phone, you become dependent on it.

The only problem I have with our experience is that I never heard if the returned phone was received & if the process was completed. I assume it was, but still wonder if we're all done. The new phone came fast and works well! Thank you.

The process was super easy! Got my phone in great time. But my phone is not charging inside of my car. Passengers' phones are allowed to charge but won't connect. I've tried different cables etc. I have a 2015 Hyundai Elantra, so it shouldn't be a problem.

The representatives are nice, but I'm on my 3rd replacement and it still doesn’t work. Replacement phones should work the first time as it is a huge inconvenience to switch everything 4 or 5 times! Also, if I'm paying for the insurance and a new phone price, I should get a NEW phone, not refurbished.

The representative from Asurion was awesome. 5 star service all the way. The representative, without hesitation, process my claim and forwarded the required documentation for completion. I immediately completed the documents and followed the guidelines for the rest of the process and 1 day later I had my new phone.

I was very happy with the service. I tried taking c/o it online but was not able to, because the model a had could not be located. They did find one that has a larger screen, they asked if I would be ok with it, I agreed and it arrived just in time.

We had insurance with Asurion from Verizon Wireless. Daughter lost phone we couldn't find it. We filed a claim and got the new phone next day. Very happy with quick return time. A plus service. We gladly use them again and all of our phones are insured with this insurance company, very fast replacement time on phone next day was at my office by 9 am.

Great customer relations, super friendly and efficient. Great customer support and information. Very nice people and best to deal with. Found then accessible and available. Appreciate their courtesy and assistance. Nice, helpful, knowledgeable, and there when I needed them. Thank you for your help

The price of Insurance coverage tripled and I not knowing the change until I needed to use or claim the insurance was a surprise to me. Yes I do need a way to communicate with people either family, friends or for either business or work. I do know it's a way to capitalize on the economy.

Very pleased with the service I received. I got my replacement very fast and they kept me update when my phone was gonna be delivered. The support team were very nice and helpful. I would recommend Asurion to all my friends and family. Thank you.

Good experience. Only negative was not being able to confirm that we turned find my phone off because the old phone was not usable (could have been user error). Otherwise loved how quick it was and easy to send back old phone - made the experience very easy.

I never do reviews but due to the horrible experience I have had I went out of my way to create an account and write a review. They gave me false information which led me to not having my new phone on time. 2 people I spoke with were blatantly rude and shouldn't have jobs in customer service. I wish another mobile company used a different insurance company because I would transfer my service in a quick second over having to deal with them ever again in my lifetime.

You guys were better than expected. I was worried about the Affidavit and sending my info in, but you processed my case expediently. Thank you for your attention to detail and keeping my info confidential. If you need further info let me know.

Rep was very helpful. Very friendly and very professional, very easy process and received replacement phone within 48 hours. Appreciate all the help I received in such a quick manner. Replacement phone in great condition and easy to setup. Thank you.

I was very pleased with the help that I got when I called in for the replacement phone. She was nothing but kind and thoughtful. Very informative. I couldn't have asked for a better person to speak with. My only issue is the price for the insurance monthly. If you go a year or two and don't use it you still don't get a discount.

Asurion rep couldn't help me figure out my shipping method, wasted my time. Got my replacement phone which took me a few days to re enter passwords and upload the same app (an awful process). Only a few weeks into using it and now the phone is barely taking a charge. Keeps saying my phone is moist when it is not (nowhere near water), and saying I'm not using the original charger when I'm using the phone that came in the box with the phone. Very dissatisfied with my experience.

Amazing! New phone replacement delivered the next day. Awesome service. It was so easy to do and quickly completed. I would definitely recommend as an insurance company. The only thing that could be better would be the option to pay a higher premium for a lower deductible.

Used you guys twice. Got my phone (S8 plus) next day on a Saturday and the last time took a day longer because of fraud but I understand. The phone I got was brand new and is working great. Thank you for being awesome!

I had to file a claim on my Samsung Galaxy S8. Everything went better than expected. My only complaint is I feel that since I have never filed a claim before, I feel the $199 deductible is ridiculous. Other than that, I have nothing bad to say. I am truly grateful for the service Asurion provides and is spot on handling and processing claims in a timely manner. Thank you.

I cracked my phone and was afraid that in the Florida rain it would get more damaged. Asurion replaced my device every quickly. I appreciate this service. Great, super fast, accurate service. Will continue to use Asurion for all devices that I purchased. Thank you!

The policy of removing "find my iPhone" from a damaged device with no visibility on the screen before returning was very trying. A $500 fine is ridiculous if you are not able to access your screen or password due to a head injury preventing you from recalling anything. No compassion for injury at all. Just added to an already very stressful situation. The iPhone shop had to intervene which meant two 60 mile round trips. Please show more compassion to your customers. I have paid fees for years to keep this coverage and I am certain after my history some compassion could have and should have been exercised on your part.

My husband, Frank **, got his cell phone wet and it died. You replaced it and he loves his replacement!! I had trouble filling out your form online but when I called, the lady who answered helped me submit. She was both helpful and very nice.

The replacement process was easy, fast, and painless. However, the replacement phone I received has issues with the speakerphone function. Anytime I attempt to use the speakerphone, the person on the other line cannot hear me. It's almost as if it's muting me... inconvenient.

Asurion is awesome. I was having trouble with the website but as soon as I got ahold of a customer service representative they were able to get my claim squared away. The replacement phone was shipped and to my house in 24 hours. Great experience overall.

Replacement of damaged Samsung s7 edge: My first encounter with Asurion I submitted a claim an discovered the deductible was higher than expected. I later found out from a Verizon Representative that the deductible had been lowered, therefore I reconsidered my claim & settled for that amount because damage was worsening... still somewhat high but managed not entirely satisfied.

We received prompt service, you were easy to work with and delivered the product as guaranteed. Very happy with the end result and we were glad to receive the telephone so my teenager was able to use it again.

New phone was delivered to me the next day. Very speedy replacement! The screen on my original phone cracked, and these guys sent me a refurbished one right away. It was a stress and hassle free company to do business with, and I would recommend them to friends and family members.

The replacement phone will not hold a charge. It lasts less than 2 hours. Calls to Asurion have not been successful yet even though it has a 12 month warranty. I will try calling one more time. The new phone also eats photos and deletes things it's not supposed to. Worst though is the battery will not stay charged.

Although at first this seemed rather simple it got rather complicated and made my review less than satisfied. First, my daughter was careful to remove her find my iPhone as instructed, but then apparently there was another step to remove from my iCloud. That wasn't really clear, but regardless about 2 weeks after the return I got a call asking me to do that. I did so yet still got calls about removing. I called and asked for someone to call me back, yet never received a call. I will be VERY upset if I am charged more based on this given that we have done everything Asurion asked.

Great service. Everyone was friendly and helpful. Service was fast and very helpful. Took almost no time to get the replacement and they made it very easy to return the old phone. I would definitely recommend the service to my friends and family.

Replacement phone was sub quality. Earpiece on calls is very low and only able to hear when in speaker mode or with headphones. Constantly crashes. Alerts get stuck on screen unless restart entire device. Gets frozen constantly even though 90% storage space still available.

I damaged my phone 6/30, I requested a replacement phone for next day. Received but couldn't activate reason being the company never release the phone from being lost. They tell me it take 24/48 to be released but I paid for overnight. Next day still have not released the line. They assured me this would be corrected. LIESSSSSSS once again. They tell me they will make sure I have the phone by Wednesday. Lies. They never ordered it. They tell me I will have the phone by Thursday. Once again still no phone and yet I'm paying for a service I don't have. I guess you get what you pay for... worst company. No one takes accountability, nor sees anything through and you can't talk with the higher ups because they just don't care.

I recently had my phone replaced under warranty through Asurion. Unfortunately, they were no longer replacing my exact model phone which was a Samsung Galaxy Note II. I was not offered a comparable model (phone with a stylus) but sent a Samsung Galaxy S6. I had become reliant on the stylus function of my Note Ii, so I was very disappointed that Asurion did not provide a comparable replacement. I expressed my dissatisfaction with Verizon but was told they had no control over what phones were chosen as replacements. So, I'm stuck with a phone that doesn't suit my needs.

The replacement phone I received has some problems with the person on the other end hearing me unless I put it on speaker phone. That is not very satisfactory because if I am out in public or want to have a private conversation even at home it makes it impossible. Your service was quick and the instructions were clear so that was nice.

Thanks for getting new phone out super quick and resolving the problem with no worries. Will use again if needed for sure and recommend to friends and family. That is the fastest I have ever received a replace phone with any company. Thanks Asurion team.