Asurion Reviews

All agents were helpful and courteous and walked me through the process in an easy to understand way. I received my replacement phone much quicker than I had anticipated and when I wasn't sure how to set up my new phone there was someone there on the other end of the line to walk me through it.

Always quick and easy, phone works fine. The price seemed to rise a bit, but I feel that I get value out of you guys. It seems like you go out of your way to be fast and convenient. I notice it. Thank you. I break a decent amount of phones and it's never a hassle with you guys. Keep up the good work. I'm a repeat customer and I am glad that you guys are there to always have my back, no matter what the situation. I even used the tech support chat, and my representative was very responsive, helpful, and prompt.

Hello this has help in more way than one. The service is exactly. And feel like everything was very easy to do. They help out a lot. Thank you guys so so much. I will tell all my friends and family that you all are the best so please keep up the exact work.

Very happy with the entire process from receiving the phone to returning the old one. Will definitely continue to use in the future! It was handled in a very quick and efficient way that made it completely consumer friendly. I would definitely recommend this to friends that are in need of a system to take care of their phones that are lost, damaged, or stolen. Thank you for doing a great job, keep up the good work!

Very fast service with no hassle. Great experience all around. New phone arrived overnight. Easy to submit claim. Easy defective phone return. It certainly paid to have insurance with them as my old phone was a touchscreen with slide out keyboard and the replacement I was sent was a smartphone.

I accidentally damaged my iPhone and when I started a claim, initially they said, they will send me the documents I need to sign and upload, it's very easy. When I complete their requirement as per their guidance then they goes, "We need the primary account holder detail (Government ID and signature) not yours." I am in a family plan of 7 people. We all live in different directions. We barely call/text each other. We pay our bills on time and no one really bother others. If I am the person (account holder but not the primary) who is responsible for paying premium and providing all documents (signed affidavit and a government issued ID) then what is the need to go for another person's identification. We do not even live in the same state.

I completed an easy online form and had my new tablet the next business day! Great service and no hassles! The charge was much less than buying a new tablet outright and a tech coach was provided for my convenience to help me get the new tablet going and transferring previous date to it. Great service.

I have never had a problem getting replacement phones with this company. They are very easy to work with over the phone and online. I would never want to go without phone insurance on my cellphones and this company has always helped us out promptly if we ever have had an issue with any of our phones.

My daughter threw my wife’s phone in the lake on a Sunday, we had a new IPhone X on Tuesday! Thank you Asurion for all your help and quick turnaround. Phone works great, arrived by lunchtime and activation was easy! So glad we had the insurance and don’t have to fork up $1000+.

Very pleased with the speed of and the services you provided. I would recommend everyone use your services. All I had wrong with my device is a broken glass around the camera lens, no questions asked, you replaced it.

I receive my device the very next day. It was like my phone never broke. Worth the expensive monthly fee, kinda of. It's better than buying a brand new phone that is for sure. I am just happy to have insurance.

Unprofessional. Answered the phone laughing and couldn't get out what they were saying or listen to what I was saying. Sent my phone to the wrong state. Then when I called to correct their mistake they proceeded to get my address wrong again when I asked them to confirm that they wrote it correctly. Now trying to charge me again for their mistake. Saying they can't send it out now because I haven't turned off "find my iPhone" even though they were fine sending the new phone to North Dakota instead of Maryland without me doing this. I can't access this feature on my phone because my whole issue started because I can't get service.

The service was quick and easy to use. The representative clarified everything and explained all the options available. The service was professional and the replacement phone arrived quickly with no issues.

Everything went great, the claim process was easy enough, and my replacement phone was delivered quickly. I couldn't have asked for anything more. I missed the activation call but that wasn't an issue. I went to my local Verizon store and had them activate it for me. Overall I was happy.

Customer service was excellent, the whole process went smooth and fast. The time I was told my would arrive I received it. The return of my broken device was easy and well explain in the instructions that were send. Had no issues on reconnecting my new phone. Transition overall went smooth.

The claim process was really simple and my new phone arrived quickly. I didn't give five stars because the tech coach was not that helpful and had to refer me on to Verizon pretty quickly. So glad I had Asurion, though, because my phone was only a week old when it was damaged.

Called them to tell them that I lost my phone on a plane. They were very courteous and helpful. No hassle. The had it delivered to my door overnight with return envelope if needed. I was very pleased to receive it in such a timely manner. I was very happy with their service.

Delivery arrived within the given time! I’m very pleased with the phone being in outstanding condition. I appreciate the convenience and efficiency of the setup process. I’ve used Asurion for phone repair previously, and I’m fortunate to have their dependable services under my insurance. Thank you for your professionalism and punctuality!

Asurion representative I spoke to on the phone was very helpful and assured me the problem with my replacement phone would be taken care of promptly and to my satisfaction. After trying one of the suggestions requested by the rep, with no improvement of the problem, the rep began the process of having a new phone shipped. New phone received within one day and works fine.

Replace broken phone and was fast and efficient. It was so easy and so nice to work with a great representative that took me step by step to each process making my return quick and easy. I will continue carrying insurance on all my devices and look forward to knowing that if something happens I am covered with confidence.

Quick response, easy directions... No debate! I used the web to file, found all the forms and had a replacement phone within 25 hours. Return envelope with postage was included and tracking the delivery was easy.

I first tried to do a claim at the local Verizon store where I bought my phone originally (Austin Street, Forest Hills, NY). They were of little to no help and told me I could use one of their tablets to initiate/file a claim which I attempted. I got to a point in the process where the website said something like we are here to help but I had no confirmation a claim had been activated/processed or a link or button to proceed. I asked the Verizon salesperson what do I do and his response was "start over" which infuriated me.

Good customer service. When replacement is on backorder it would be helpful to know for how long you will have to wait for the replacement. Overall good experience. I'm glad I paid for this insurance on our phones.

I received my replacement phone promptly for a lesser price than the cost of fixing my damaged phone or buying a new one. I did have a problem with removing find my iPhone before shipping the damaged phone. I erased my phone instead of removing the account. It's ok because my phone was disabled anyway.

My phone had a small crack. I wanted it repaired, not replaced. That made me unhappy. Once I made my peace with that, the rest of the experience was relatively painless. The phone arrived when promised (I got to pick where and when). I made an appointment for a tech to walk me through the setup. She did. It would have been helpful to know that I would need certain passwords, etc. Also, some of the apps on which I depend were not available on this new phone. Fortunately, the old phone stayed live long enough for me to manually copy the info I needed. None of my accessories fit the new phone, so that was another expense. I am getting used to the new phone so I will consider this a trade up.

Device came in a timely manner with no problems. The associate was nice but had some issues with helping with my issues when trying to activate the device and get it running. Didn't seem to know my device very well, but eventually we were able to figure it out together. Thank you for replying to my help with the tablet.

I want to thank you for getting me a phone when the one I had got damaged at the moment when I didn’t have enough money to buy another one. It is until you lose a phone then you realize how insurance works. It was timely need and am grateful.

The Phone I was told I would be getting was on back order, so I waited a few days first. They then said I could get a different type of Phone, which I did, and I received it the next day. But I had to take it by the Verizon store to actually get it set up and working.

My screen got cracked. I couldn't see it. You guys replace the phone. Very happy. Very satisfied. Thank you for all your cooperation and your help. I'm hoping I never have to do this again because I like my phone. I'm very satisfied with your service and I have to use you again now you'll take care of me. Thank you.

I received excellent assistance with my child's tablet and now she has been using it for quite a while. I was not informed that I would be charged $50.00 that was taken from my account on Friday, September 21, 2018. I used Asurion over a month ago and I saw the charge Saturday. I tried calling yesterday but received a message stating that the call center was closed. I would like an explanation on this charge and why it was so many days later. Any help with this matter would be greatly appreciated.

The process of replacing a damaged phone was incredibly easy. I was so impressed with the entire process. The agent on the phone was knowledgeable and made the experience painless. The new phone was shipped and received very quickly. The return of the damaged phone was handled separately, which was a bonus as it is very difficult to be without a cell phone in these busy times. Two thumbs up!

Everything went smooth and in a timely manner. Extremely happy. Thank you. It's a stressful situation when one loses a phone or it's stolen. Asurion sent me new phone promptly and after minimal questions needed online. Im extremely pleased with the way all was simple and didnt add any stress to the already bummer of a deal.

Although my current phone was obsolete at the time when I filed my claim, which was no surprise, I was still happy with the service that I received from Asurion. Filing the claim online was simple, and Asurion took care of everything else. I received my replacement phone as promised!

I am pleased with quick response despite the holiday weekend. My phone replacement works well. Asurion's transfer of phone numbers got done easily with tech support. The deductible cost is not bad considering what new phone cost. Phone staff in claims were excellent and my experience a positive one. Thank you.

We have Asurion Insurance on all our phones in family (5) and we have used the insurance 2-3 times. Our younger family members and their newest phones are thinner which I believe they drop them often as they seem to never put them down or into their pockets. Appreciate your service. Thank you.

Asurion used to be easy to use and navigate. This new system they have in place is awful. I used to be able to send my phone via mail to a repair center. Now I have to schedule an appointment, wait 5+ days for an appointment, ALL for them to tell me my phone is damaged and I need a new one. I KNEW THAT 5 DAYS AGO. The wait is ridiculous and this new system reflects as lazy. If I pay every month for insurance, I expect the process to be somewhat user-friendly. Asurion company makes it impossible. You need a "two step verification" to access my iPhone account/turn off iCloud. "Find my Phone" to do a repair. HOWEVER, my phone DOES NOT WORK and I cannot receive the code. Remember, phone is BROKEN. I will be opting out of insurance in the future because this process is so frustrating. Asurion is the worst.

Recently my phone was stolen on a Friday night. I went to Verizon to try to track the phone and was unsuccessful. I was in the process of planning a 90th birthday party. This was not a good time to not have a phone. The manager at Verizon I was working with helped me get my replacement phone ordered. And because I had the Asurion insurance by 12:00 noontime on Saturday I had a working phone. Very Happy and the 90th Birthday Party was a success. Thank you.

Going through the claims process was simple and easy online. I received my new device when scheduled. However once I received my new device I had problems activating it. I had to call customer service. I waited on hold for roughly 20 minutes before I was able to talk to someone. Then they were unable to help me. They then connected me to a Verizon customer service which was able to give simple directions to fix the problem.

The most and the best service that I ever had. When I wanted to get insurance for my iPhones I wasn’t sure is it a good decision or not but when My son lost his iPhone I found that I have gotten the correct decision. So I recommend it to all my friends and family. Thank you.

We quickly with no hassle received a replacement cell phone. Phone face and surrounding area was damaged and cracked so that it could cut your hand. (Damaged by toddler throwing it.) The online process was quick and easy. Only problem was that I thought my daughter, whose actual phone it was, would get the activation call, not me. I was going to be on a plane at the designated time, and it was very time consuming trying to contact someone who could change the number to call at the designated time.

Phone screen was badly cracked. Tech came to my home, but it couldn't be fixed. Had new phone within 24 hours (overnight delivery). Extremely fast and reliable service. Hope it doesn't happen too often, but the process was as relatively painless as could be. Was constantly updated via email about where in the process things stood. Up-to-the minute tracking was also excellent.

I think you guys are awesome. Whatever my problem was you guys were there for me immediately. I put my claim in and the very next day I got my new phone. And you helped me to get it started. I really do appreciate the good fast service. Thank you.

The only problem I faced was when I called to get assistance, I got disconnected and no return call back??‍♀️ I had to then call my son and he told me how to get my phone setup. Other than that, my experience was good. Fast service on getting my phone and everything in writing that I needed to do to get recommended.

Replacement process was pretty simple. Just needed to locate what our existing phone could be replaced with and then chose the appropriate one. Phone arrived within a day. Only problem was the old SIM card didn’t work in the new phone. Other then that, we are happy with the process.

Fast easy and helpful in the start-up of new device. Thanks so much!!! New phone did arrive the next day as promised along with packaging to return the old phone just by leaving it in my mailbox for pickup. Rarely do things go so seamlessly when dealing with replacement of anything through an insurance carrier.

Amazing service and fast! My husband's broken phone was replaced quickly and accurately! Got new phone in less than 24 hours, so he did not have to go without a phone! Thank you Asurion for your excellent customer service and the speedy recovery!

After purchasing a phone through the At&t insurance through ASURION, they were not able to activate it. After an hour on the phone they said: "you should go to an AT&T store and they will help you". Unacceptable.

Agents were great, courteous and knowledgeable, unfortunately the new phone lasted 1 week and died, wouldn't turn on, lost all the apps, all the hassle to switch everything. Big bummer. Asurion made it good with another phone, but what a pain to recover everything. Agents not at fault, maybe repair shop needs to do more thorough checking of phones.

The paperwork was easy to fill out, very straightforward questions. And the response from Asurion was very quick & positive. The phone was replaced without question... a great experience! Would recommend using Asurion for mobile phone insurance to friends & family. Thanks to Verizon for suggesting.

Your replacement service was seamless, with minimal delays. It was promptly handled, without any hassles, and at minimal cost to us. I've used your service once before, several years ago and I was satisfied back then, and it was the same high quality standards applied this time around, too. Thank you!

Quick and painless. Service was good, still think the replacement cost should be much lower but it is what it is. Broke screens should be like $30 and replacement phones should only be like $75, but then again there wouldn't be as much money in that would there. Just my opinion, but the replacement process is very streamlined.

I think once we got the ball rolling it went well, but far as a senior scanning and sending ID’s and all went horrible. I had to ask for help from an In-store Verizon Agent, I could not have completed the difficult process without him due to my failing health and age.

The People were very professional and caring. A new phone was immediately received which was great. The explanation on how to disconnect how was find my phone was helpful and very informative. The followups were very good. On a whole Asurion was terrific and I would definitely recommend them to people. Thank you.

My experience was really good with the first person. Seem like a nice and very polite, treated me with respect and was very fast and quick with my questions and second person wasn’t so helpful and told me that they will call me back and didn’t so I called and third person was friendly and solved my issue.

Was a little frustrated when the replacement phone wasn't functioning correctly so I got a second replacement. By then the original phone had been shipped back so I did miss transferring some things. But replacing the phone was seamless. I got no arguments about it. They were very helpful.

The Asurion claims processing system is highly automated and seems to be designed for the least possible contact with their clients, which isn't the best for customer relations when things go awry. Both their online chat representatives and phone representatives are very scripted and have no real ability to go beyond that script. (They all sound very nice and professional however.)

Could not have been better. The Verizon employee was so nice and so helpful. I got a new and better iPad for $200. He was trying to help other phones in our house to switch to Verizon. We would have but one phone was not comparable. Very impressed. Such good customer service.

So this is my second time using Asurion, and the first time I used it I had no problems at all! I filed my claim paid my deductible and received my Phone the next day. So I was pretty happy about the service. Unfortunately this time had been a hassle. So I filed a claim and got to pay for my deductible on 09/14, I got a confirmation email that same day stating that my claim was complete and that they would notify me when it was out for shipment. It being a weekend I was aware that most likely it wouldn't be shipped out until the following week. So I called to confirm on Monday 09/17 and the gentlemen that I spoke with informed me that it was out for shipment that day and it would arrive on Tuesday through FedEx or UPS.

I was paying insurance from last 10 months when I lost my phone. When I called Asurion they said, "Call your service provider. We no more provide insurance for lost or stolen devices." I was like wow. The reason why I got insurance was for lost #. Will never get insurance from Asurion.

I received fast response from Asurion. I received a replacement phone the very next day. Your people were helpful and polite when talking on the phone. Phone works well. What more do I have to say. I would use your service again.

Excellent service, could not be more happier and pleased with my replacement phone. I am definitely glad my phones have insurance with Asurion. Transactions are fast and shipping is awesome. I received my device the following day with replacement SIM card. I totally recommend this company. It is reliable and they have excellent customer service to attend as needed.

It is worth taking the Asurion Insurance. Customer Service agent very helpful, I can’t remember the agent name but the agent took care of me. Agent was very patience & was very concern about my defective phone. The agent explained what I needed to do when I got my new phone & what I needed to do for the return of the defective phone. I got my replacement in a couple days. Keep up the good job Asurion!!

The service was excellent. Very courteous, friendly, and professional. The time spent was reasonable. The explanation of products, what was available, and length of time to receive new item was explained. I was very pleased with the entire timeframe from the beginning to the end. Service performed in a timely manner.

I had a terrific experience with Asurion. They gave detailed instructions on acting on my claim. Couldn't ask for a better representative to work with. As a result I got the phone repaired and a replacement one within about two days. I will continue to purchase insurance from Asurion on all of my phones.

Everything went smooth. Reps at Verizon completed upload of all info that was on old phone. Contacts, apps and pictures all came thru perfectly. Received new phone in no time at all. I have always had excellent service from Asurion. Having the insurance is money well spent. I appreciate how this was handled.

Worth every dime. I receive my replacement phone the next day. Great service! I really didn't think that it would be delivered so quick. Again this insurance is a must have for anyone with Verizon. I reported my damage phone in Thursday and Friday I had a new one. Thank you.

No convenient places to go for repairing a cracked screen (nearest 1 hour away). Set up an appointment for a tech to come to my office, the earliest appointment available was several days out, and I was informed 30 minutes before they were supposed to arrive that they would not be coming. When I called in to set another appointment, they gave me one 5 days out but even with so much lead time (I filed my claim 4 days ago, so over a week), they will not guarantee that they will be able to get the part to the tech for that appointment either. I am having to reschedule work meetings for their convenience and I have no idea when they will actually be able to do the repair.

What a ripoff!!! I am a law enforcement officer in Texas. I had an AT&T phone and had the Asurion insurance on it. I had 5 months left to pay on the phone when my phone was STOLEN when I was on vacation. I contacted Asurion to file a claim and wasn't given a claim number. I then went and obtained a new account (so nobody could use my phone to charge onto my account) and waited for my new device in the mail (after submitting my stolen affidavit and ID to them). After two weeks, I tried to get my new phone and they told me it was denied because I had closed my account before they were finished and therefore my claim was denied!! So, I try to protect myself, my credit and my account and they took 4 years worth of my insurance money and simply "deny" my claim. This is LEGAL THEFT!!! I WILL NEVER USE INSURANCE AGAIN IF IT IS FROM ASURION and recommend nobody else does either!!

The website is half broken half working. "Guaranteed 1-2 day delivery for phone replacements." 2 days after filing a claim that was approved the same day, I am without a tracking number, it still hasn't left any facility. Their customer support staff will hang up on you and transfer your call without notice or reason. They do not uphold their side of the contract and are completely incompetent. 3 hours and 5 calls and still unable to reach a manager because of representatives and supervisors. At this point, I wonder if they even have management. Or if they do have a manager with half a brain, why they think their customers would tolerate the treatment? This is by far the worst customer service experience I have ever encountered.

Asurion made sure my products were replaced quickly. They also made sure they were up and running properly. One device that was sent as a replacement didn't work properly, Asurion sent another the very next day! Received scheduled tech calls at the time I had requested! The return process was simple, as they had envelopes and labels packaged for a quick return.

My son sent his phone in for a replacement 3 months ago, and still has not received one. He has been given the run-around and the representative would not let him speak to a supervisor. He has called several times, each time with promises of receiving a replacement phone. The last time he called, he was told that they would send him a refund check, and to expect it in about 2 weeks. That was a month ago! This has been a terrible experience with this company.

Such an easy experience replacing my phone. I was just about paid off on my Galaxy S7 Edge and I was worried about having to use an upgrade for a new phone. I called into Asurion and they were able to give me an S8 Edge (S7 weren't available) for the same deductible. Very thankful I went through Asurion and will continue to do so in the future!

Asurion sent a replacement right away for my son's phone. They provided such a great service and his new phone works great and was easy to transfer all his apps to the new phone. Thanks for all your help!

Asurion was fast, efficient, friendly and very helpful during this process. I couldn't ask for a better experience. They truly made me feel like they were concerned about my being happy, as a client, and that they wanted my needs to be met, no matter what it took on their part to make that happen. You don't get that type of commitment anymore from these big companies.

Everything was great except calling in and getting my set up completed due to name change. The customer service, even though long, was good. I just wish I did t have to spend so much time calling back and forth. Other than that I found the process okay. I appreciate the time and effort the staff extended to me and I am hoping if I have to go through this again it will be a much smoother process.

Great customer service. Will continue to use Asurion for my insurance needs. Saved me thousands. My son was pushed into a pool with his phone in his pocket. He and his friend were able to afford the deductible and have his phone back in one day. You made a teenager very very happy. Thank you.

Just wanted to say that again everyone that I talk to was great, also very nice and did a great job for me. You could not get me the same phone cause it was not made anymore but got me the phone that was replacing the phone I had like it better. Thanks.

Great service. No issues. The rep was very kind and patient. This was the best experience yet. I was sent a replacement that did not work. It was replaced with another phone of the same kind, which is what I truly wanted. I didn't expect that, so I was very much appreciative of having it sent to me. I wish that all of my experiences were like this one at other companies.

I dropped my iPhone X on Sunday and the screen cracked. I filed my claim on Monday and received my new iPhone on Tuesday. The instructions for swapping phones were clear and easy to follow. My new phone works great. I reset and returned my damaged phone in the prepaid envelope included with the new phone.

I recently lost my phone while travelling and contacted your Asurion to file a claim. They acted in my claim immediately and I was able to connect again in a matter of a couple of days, and this was because I was travelling, otherwise I'm sure it would have been sooner. The process and customer service I received was beyond what I had expected (based on experience with other insurances). I was pleasantly surprised. Would definitely recommend.

Lost my phone and made a claim to Asurion. In 24 hours I got a replacement one with all the instructions on how to set it up as well as on how to transfer photos and contacts from the cloud. Service was fast and efficient. I am very happy with Asurion!

I was impressed either the fact that I received very fast service. I received my new phone in a flash! The entire process was easy to understand. I received good communication throughout the process of transferring all I needed to my replacement phone and preparing to properly prepare and return my old phone. I was glad for the prepaid envelope. I wish the deductible was not $150? I suppose that is much better than having to spend way more on a brand new phone.

We experienced excellent service from Asurion in replacing a broken phone. After making the initial call to file the claim, the replacement phone arrives the following day. The phone support for shutting off find my phone feature was helpful. Overall a very easy process to file a claim. This was our 2nd claim filed w/ Asurion in the last 2 years and both were equally satisfying.

My phone was stolen and within an hour I was able to disable it. Approximately 3 hours later, the local Verizon rep helped me file a claim. And within 24 hours of filing the claim, I had a new phone delivered and was back in service. Under the circumstances, I couldn’t ask for anything better...

Very professional. Got my new tablet in less than 24. However I did not like getting an 8 inch tablet when I had a 10 inch tablet. They gave me an 8-inch tablet when I had the 10-inch tablet. They should give me back my 10-inch tablet. 8 inch tablet is smaller.

Only bad part was losing some apps that I paid for as well as some of the pictures did not transfer to the new phone. Just had not planned on buying new apps to replace old as well as it lost all passwords to my sites. But phone did come quick and does work great.

Asurion was fast, accurate and I was thrilled with their service. I would recommend all having their phones insured. Even though there was still a fee I saved hundreds of dollars when I lost my phone. Without this insurance I may have to have waited for a few weeks to get another one. Thank you Asurion for a job well done.

Phone arrived the next day. Return envelope made return simple. There were Easy instructions on how to back up and reinstall my apps and info from iCloud. The Worst part was reentering passwords for apps, replacing protective glass for screen and camera lens, and the amount of time it took to reload pictures and other items from iCloud backup.

QUICK and EASY Thanks for service. I Will try not to run it over w/ Forklift AGAIN! The step by step instructions and the speedy shipment of new phone much appreciated. I will not own a smartphone w/ out insurance.

Sent my phone in for a replacement and never received the replacement. I've reached out several times and to all portals imaginable and they keep sending me in a circle, refusing to help. I've been without a phone for about a month now trying to get this figured out and fixed but still nothing. THIS IS PROBABLY THE ABSOLUTE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. BEWARE!!!

I have 10 lines in my AT&T account and was recommended to purchase a group insurance plan and what they will say is it will cover multiple mobile phones in the account. But they only cover three. And one claim affects the others in the group which wasn’t told but written in terms and conditions so difficult to understand until you face the issue at hand. One of friends claimed a damaged mobile on my account and it impacted the others and their insurance deductibles are reset and have to pay full deductible even though the others haven’t claimed. They are now asking me to pay a full deductible of $225 for an iPhone that’s worth $100 for a trade in at AT&T. What a joke. AT&T just sells you these without explaining these conditions and ask us to read and understand the terms and conditions and that’s how these people make money. DO NOT PURCHASE INSURANCE FROM AT&T or Asurion.

On September 19, 2017, I purchase a Maxwolf Commercial Food Mixer from Amazon. I paid cash in the amount of $1255.02. This included a 4-year protection plan from Assyrian. The machine is over 150 lbs. When I received the machine, it seemed unleveled because it shook when the mixer was turned on. I thought it was because I needed a mixing table to stabilize it. I brought a steel table the same month online, but the machine continued to shake when mixing food items. I noticed that a screw was missing. You must carefully look to notice it because it is built into the machine. The screw can only be removed by the manufacturer. I phoned Amazon to no avail. They sent me to Asurion. Asurion sent email to me to mail the package. They sent a UPS Shipping label. This package can only be picked up by the shipping company. It is too heavy for me to deliver it.

The 24hr delivery was great. I had a working phone and the same exact kind. Protecting it is the first priority that I'm taking with this new one. The process in receiving was fast and simple. It was a great experience. If I have to do it again hopefully not I would be satisfied again as I am now.

I received the package overnight just as promised and we had a working phone within minutes. The price was what I was told it would be. There were no issues and I’ve had to do this twice due to other reasons and this time was just as simple as the last time.

Shipping was quick and the phone was in perfect shape. I did have a little trouble setting the phone up. I had to call customer service to have them help me. I was also confused with the phone possibly being refurbished? I feel like with all the money I paid I should get a brand new phone.

I purchased a TV & a protection plan from BJ's in Nov 2015. My TV had a screen issue in Sep 2018 where half of the TV screen won't work, I filed a claim & that's where my harrowing experience began. The Asurion customer service associate mentioned to me that someone would be visiting my apartment but nobody turned up. I had to take time off & lost my pay just so that I can be home on the scheduled day of service.

I’ve been paying monthly insurance on my iPhone for nearly 2 years through Asurion. I cracked my screen and filed a claim to have it fixed. After going through a bunch of steps with the woman on the phone, it turns out I would STILL have to pay to have the screen fixed. What is the purpose of paying HUNDREDS in insurance if I still have to pay to have a screen replaced. I feel like I have been taken advantage of. I will never get insurance with this company again. What. Waste of my time and money. Absolutely disappointed and aggravated. I want my money back. Let this be a warning to anyone considering getting coverage with Asurion.

The agent did great and was very helpful. My only issue is after paying for insurance for numerous amount of years I found it very difficult to pay $200 deductible. I have been paying for insurance and devices for approximately eight years and felt that I have covered that many times over.

Response time was quick and they were helpful on getting our issue resolved. Even when we received the replacement device, it was also not working properly. So they sent a new device again and we received it the next day. We love the fast service and great customer service as well.

The claim process was very easy to complete. The people I talked to at Asurion were able to answer all of my questions and efficiently explain what was needed from our end. The new phone arrived and works great. Appreciate the fast service to get everything back up and running.

The phone was delivered the next day. We couldn’t be more pleased with the service we received. A difficult situation easily solved. We would recommend anybody with a cell phone to opt for insurance. So phones are so easily damaged by a drop or they are sometimes stolen.

I reported my phone was lost on a Friday, and was about to leave for a week's vacation at a camp. Asurion sent the replacement to the camp and it arrived just before I did. I really appreciated the service.

I broke my white iPhone 7 and called to have it replaced and was told they only had black iPhone 7S... A few weeks after receiving the replacement, it stopped function--it dropped calls, I could not hear the other person or they could not hear me, the Bluetooth disconnected and the phone would shut down randomly and the battery stopped charging properly and in the phone settings under the battery setting, it stated the battery was damaged.

I ruined two iPhones in a 3 month period due to water damage. The first one ended up in my washing machine and a few months later my replacement phone got wet and ruined while taking my boat out of the water, it was in my pocket and I waded in too deep. In both cases Asurion cheerfully replaced my phones in a manner that was easy and super fast. In both cases my replacement phones showed up on my doorstep within 24 hours of submitting a claim. I highly recommend Asurion!!!

Asurion handled the replacement of both my phone and my wife's phone from screen damage in an expedited manner. It only took a couple of days to replace our phones. The transfer was easy made quickly. Everything worked as advertised. I would recommend Asurion to anybody. Thank you for your professionalism.

My replacement phone came overnight and is working beautifully. I’m so glad I had insurance and didn’t have to buy a new IPhone. I highly recommend Asurion to anyone who owns a smart phone, and drops it as often as I did! Asurion is worth the monthly fee as it carries a small deductible.

Very easy process. Called number and within 24 hours had new phone. Got to talk to an actual person and they were very polite and helpful. Have had to use Asurion several times and had the same experience.

The service from Asurion was excellent. Asurion lived up to all commitments and expectations. The customer service cordial, helpful, patient, knowledgeable and timely. I was fully satisfied and will choose Asurion again.

I bought a watch off Amazon. The watch quit working after two months. I did not know at the time but Amazon sells most of their watches as gray market watches. This means the watches are not sold by authorized retailers and are not eligible for manufacturers warranties. Asurion has a contract to do warranty work for Amazon. I think Asurion covers tv's and phones and merchandise for other sellers too. I contacted Asurion by phone and worked with a polite, professional rep. It was an easy process. Forgot to mention I first had to go online and register my purchase as I had not done so immediately after purchase. He emailed me a postpaid label so I would not have to pay postage.

Great service. Thank you very much. The phone was sent on time and the process to enable the new phone was very easy and smooth. Placing a claim online was also super easy and convenient. I will def continue using this service/insurance provider for my cell phone. As well as recommend it to my family and friends.

It was a very easy process to get a replacement phone. The entire process was extremely fast. I spoke to a representative on one occasion and was very satisfied with how the conversation went and how much the representative showed her concern about the issues I was experiencing with my phone. I am very satisfied with the entire process.

These people are some of the rudest people I have dealt with. I pay monthly never filing a claim. Now I need a new screen and I have to deal with these people treating me like I am stupid. I will pay $1000 for a new phone before dealing with these people again. Cancelled!! C'mon AT&T, you can do better than these hacks.

I pay a plan with Freedom and in the bill I pay 10 dollars for the insurance for my cell phone, In July I broke my Samsung 8 plus. Went to Freedom they told me that insurance is with Asurion that everything is done online. I started the process. At 3 days they sent me a new phone but it was not an S8 plus. It was only S8. I called and started my odyssey with this company. They told me to return the phone that they sent me by mistake and the one that had damaged me. I sent the two and wait for the confirmation mail they had received that mail. Never arrived. Since then for about 2 weeks just receiving excuses.

Customer Service was awesome. Delivery was great. The phone however doesn’t seem to work as well as my previous phone. The phone hesitates and the mechanics or software seem a bit off. All and all I’m glad I didn’t have to pay full price for another device. Thank you for the tremendous customer service.

The first phone I got as a replacement was not working properly on the day after I got it. I called Asurion and once it was determined that the problem was with the phone, a new phone was sent to me the next day, and I was given help to set it up and check that it was working well. I am pleased with the response and help I got from Asurion.

Turnaround time was great. The customer service rep was fantastic! She was helpful, knowledgeable and extremely patient as we walked through the steps in setting up the phone. I couldn’t have asked for any better service than I received. I have and will highly recommend your company due to the excellent service I received.

The delivery was fast. I appreciate the timing cause being without your communications I lost my whole bag and I'm so glad it was fingerprint locked because no one can use it or get any of my personal information from it. I would of been very upset if I had to of had to wait a week or longer. I really don't mind pay for the protection.

Asurion says that they’ll replace your device with a new one if you pay their $150 deductible. In reality, Asurion will send you a refurbished (by them) iPhone, which may or may not work. Aside paying hundreds for insurance, I’m also out $150 for a deductible, and all I have to show for it is the 2 defective iPhone 7’s they’ve sent me that won’t connect to Verizon’s servers. Asurion lies and takes and gives little in return. Very dissatisfied.

I got new phone faster than I think when I reported my phone lost. I will tell my friends about that and I will still keep to put my phone on insurance because I have mistaken about my old phone. I just bought and I lost it and now I cannot get it back but I really Happy to got my kids phone back because I put on insurance.

A bit expensive and there was another suggestion to fix my phone, but the option the Verizon store stated wasn't online. but in the end, I was having issues with the software long before the screen crack. Getting the refurbished phone worked out. Wish it did cost so much but service was good.

Asurion is very professional and efficient. I recently had a claim on my phone and it was so easy and quick. By far the best customer service I have ever had having to deal my phone for anything. I had a claim with them in the past and it was handled same as this one. I am so thankful I made the choice to use Asurion and it is well worth the investment.

Received the phone on day I was told and was happy about that. The part I was disappointed with was turning the find my iPhone off. I don’t have a computer and my phone wouldn’t work so I had no way of doing this. I did talk to a rep though and they said they was able to take care of that for me. However I received 2 different emails from you stating I needed to still turn find my iPhone off or I’d be charged. This upset me since it was suppose to be already taken care of. I then however did later receive an email stating everything was good with my return and I wouldn’t be charged. Just not knowing if it had been before I got that email was frustrating. That truly was my only complaint.

My phone was stolen in a nanosecond in a Costco restroom. There are bad people everywhere. Called insurance and filled out forms online and presto. New phone delivered next day. I did not expect such service from an insurance company! I’ve never had to file before. Thank you.

I used the website to process my claim. It was very user friendly. I then received the replacement phone the very next day as promised. I was very satisfied with the service and happy to have a working phone so quickly.

The cell phone replacement process went very well and the details of what was expected of us in regards to cell phone replacement was clear. The whole business happened quickly. The amount of emails we received through the initiation, the follow through and the follow up were as to be expected.

Easy and convenient. I ordered my new phone replacement and I had an easy time setting everything up and shipment was easy as pie! I would suggest having the protection service and my carrier is amazing. It may cost a little but definitely worth it! I definitely would go through Asurion again and liked how easy it was.

Always a smooth fast transaction with Asurion!!! I have never had a problem! When I order a new phone I get it the next day. When I have returned a phone, I have never been told they did not receive it, like some companies do. The new phones I've received have always worked well. I have no complaints.

We have had AT&T for many years and had insurance on our phones for many years. My daughters iPhone has a crack in it so I contacted AT&T to see the process. They told me to file a claim through Asurion which I could do online. It was smooth sailing until I got to the point where I had to input a zip code and it would not accept any that I put in. I called and the rep was very rude and treated me like an idiot. She stated that if you put in a zip code and it didn't work then they had no repair facilities around nor any techs that could come to the house so I would have to pay $168 for a new phone instead of the $49 deductible.

It was a painless process, I am glad I purchased the insurance for my devices! I received the box with my replacement device within a day along with the box and instructions to return my damaged device. The online instructions where helpful and simple to follow. I was able to set up my new device and return the damaged one without any trouble. Thank you.

Filed a claim in the evening and had the phone the next day before 10am. Awesome service!!! The people that assisted me we're great, very friendly, and informative. I've had insurance with them for many years and this was the first time I have ever had to use it.

My phone got stolen and Asurion replaced it with a very nice refurbished one much faster than I would have expected. I really appreciated the one-day shipping and they included a free charger too! All I had to pay was a $150 deductible for about a $900 phone replacement, definitely worth it.

I was disappointed with the phone cover. It was really a piece of crap. Also I was disappointed that you didn't cover the screen saver in the policy. However the service was quick and I was happy to get the phone replaced in 2 days. I think you should have an option to get the accessories replaced.

My phone was stolen but it was super easy to claim. I called and made the report and I had a new phone shipped to me within a day or two. I called on a Friday or Saturday and my new phone arrived by Tuesday. Without this I’m not sure what I would’ve done. Thank you so much.

Asurion replaced my phone after I lost it kayaking. I never even knew that it was gone until we pulled out to rest. I called the helpline and had a replacement within two days. Setting up the new phone was easy. I am so glad that I had coverage. Thank you so much!

Due to some problems with transferring photos from old phone to replacement, I had to contact the tech support many, times over a 24 hour period. The associates were extremely helpful and diligent in trying to solve my problem. About 450 of my oldest photos would not transfer. After numerous backups it seemed the only solution was to airdrop the photos from the old phone to the replacement phone. Many hours were spent with the tech associates patiently researching this problem and attempting to find a solution to this unusual problem.

I wasn't sure what to expect from the insurance carrier when my teenager lost his phone. It was very easy to file the claim through the website. A replacement was shipped out for next day delivery on a Saturday. My last need to use phone insurance occurred about ten years ago and it was much more painful.

I purchased a repair plan for a Nintendo 3DS through Asurion, and in the form necessary to send in the system, they state that a systems data may be lost due to repair issues, and that you should create a backup. When the system was returned, everything on it was lost including nearly $200 worth of games. When I inquired about what had happened, I was told that all devices sent to them are intentionally wiped of all data before being sent back.

I was extremely pleased. This was my first claim and it went well. Everyone was very helpful. Thanks for providing excellent customer service. I would definitely recommend to my friends. I appreciate the quick response. My daughter was very thankful since she was away for 6 months on a co-op in California and she needed a cell phone desperately.

Worst experience ever. Treat me like a liar and a criminal ask me for 2 forms of IDs and the person I talked to was not professional at all. If I had the opportunity to change insurance I would do it. You guys have a bad way of dealing with customers if we are calling to replace a device and are willing to pay the outrageous amount you charge y’all should not ask so many questions. I mean if my device was stolen replace it, if it was broken replace it. That's why we pay. Quit being ** about it.

I got replacement phone due to my daughter breaking the screen within 48 hours of my form submission and did not work. This happened two times in a row, on the third time I was sent a brand new equivalent phone that works great. My daughter is quite happy with it.

The screen on my iPad was smashed. I didn’t know what to do!! I called Verizon and they gave me a website to go to. I put in my information and I got a new iPad in a few days. Inside an envelope was enclosed for easy return of my smashed iPad. Quick and easy!!

The service was fine, except that when I asked about a full refund if I found my original phone, the operator could only say a "refund". They should know the answer. A $149 deductible on an i Phone 6+, which is only worth about $100 in trade, is way out of line. If I had saved three insurance charges, I could have bought a replacement phone for less - which is maybe what you did. Not a good deal.

Process was smooth and easy. My ONLY complaint is more about paying monthly for insurance, paying a deductible for the fix, and getting a REFURBISHED replacement for my week old brand new phone, one... I'm still paying on for the next 2 years. There should be some sort of time frame for depreciation (or NOT).

The only thing that didn't run smoothly was the first replacement phone that was sent, on which the touch screen was faulty. I suppose many refurbished phones are not quite as good as new. However, even that was dealt with efficiently, with a second "new" phone arriving a day later. That phone has given me no trouble. The claim website was relatively straightforward. The agents were pleasant and helpful. Returning the damaged and faulty phones was a breeze. It was a relief that this particular process was relatively stress-free; not having a working phone is bad enough without any more aggravation!

Small screen crack. Called for a claim & asked if it would be repaired or if its replaced refurbished. Basically lied to me & told me repaired but received a refurbished in the mail days later. Rather pay Samsung $200 dollars to fix then get a refurbished phone. All they did was give me false information and waste my time. Canceling plan.

It was simple and my replacement came quick. The online claim form was very easy to understand. The whole process took less than five minutes. I had no expectations and once I received my new device I was pleasantly surprised how efficient the process was. I am glad I had the insurance on my plan.

AVOID ASURION! - Poor business practice and poor product. Fast grab of premium and deductible for unprofessional and shoddy service. Three weeks, two unusable replacements, third replacement shipped to wrong address and returned to #Asurion. Because of their poor product and errors the customer is now required to file affidavit and jump through more hoops. All we receive is canned replies that they appreciate my frustration and will do what they can to remedy the situation, as well as hang up when we ask that we be escalated to higher service tier.

Received my phone via overnight services the next day, after visiting a local Verizon office. It would make it a lot easier if I could have walked out with a phone that day, instead of having to wait for it to be mailed to me.

I was on vacation and my phone dropped and the screen was cracked. I was able to reach out to Asurion and file a claim. Very helpful, very easy. I can't remember the last time it was this easy to file for a claim and get my hardware replaced. Thank you Asurion customer service team! :)

I received an email BEFORE I sent my phone in to get a screen replacement that said I would have it back within 3 business days of the company receiving it. I mailed it in Thursday and got an email saying they received it on Friday. Based on the original email, I was expecting it back on Tuesday. Today, Monday, I just got an email stating that I won't get my phone for another 5 business days meaning I have to wait another week. I wish I had never sent my phone in. It wasn't worth it at all because I need it for school work and day to day activities. Your best bet is getting Apple Care instead, it will save you time because they offer same day screen replacements. With Asurion insurance it is $30 for a screen replacement, that's the same with Apple Care. Overall, I am very dissatisfied with the service, you cannot tell customers that a repair process will take 3 days when you know it won't. I don't recommend Asurion to anyone.