Asurion Reviews

My phone screen had cracked and after going on a vacation it stopped working entirely. I submitted my rather painless for to Asurion and they had a new phone to me the next day. It was fantastic. Thanks Asurion!

I made an insurance claim after dropping my phone under my lawn mower. The phone I received was obviously refurbished. I first noticed that the screen was not very secure. I powered up the phone and then noticed half the screen was black. Since receiving the phone I have noticed that the service reception is terrible compared to what I had. I have had times that it would not have service in Baton Rouge. I have also sat my phone beside my wife's and it would have no service while her phone had 2-3 bars.

The replacement phone that you guys sent me (LG G4) works fine, but I'm extremely disappointed with the replacement battery. The replacement battery that you sent lasts between 6 and 8 hours with minimal use, while my old battery (over a year old) lasted at least 12 hours with the exact same usage/conditions/phone settings/installed apps.

The process was quick and easy to exchange my daughter's phone that was broken. No problems whatsoever. A return envelope was also enclosed so that my daughter can return her old phone promptly. Thank you! I would recommend. :)

I didn't have to go through a lot of trouble shooting which is usually the case and received my replacement the next day! Right away I got the email and tracking number once it was available! Always very helpful and timely.

My phone screen was damaged a week after getting it. Asurion couldn't have made the process easier. Was able to do it all online in a matter of minutes. Thank you so much for making a stressful situation an easy.

I have to say that my experience with Asurion have been the best. Thank you. I received my phone as expected. The only down part was the address was listed with the incorrect info. Customer service are very helpful and on point with their customer service skills.

Getting a new phone was super fast and really pretty easy. After speaking to a customer service rep, they gave me the website to make my claim, I went online and did a search for how much it would cost for a replacement. I was disappointed it cost so much for a replacement, but did some research, called around, and still found it was cheaper than going elsewhere to get the part (cracked screen) replaced.

I accidentally dropped my phone in the hot tub, I had to call Asurion, to get another phone and they were great, received new phone the next day!! It was great!! They even had a package to send the old phone back for free.

Replacement cell and charger were sent quickly and you included the earbuds which was much appreciated. Thus you honored your promise. Thanks. Again, thanks for doing what we paid you to do.

My phone got lost during an outing in the country. I contacted Asurion and told them the situation. From there I received my replacement device quickly and was back up and communicating in no time. Thanks for the quick turn around time and the very polite people to work with.

An exact replacement was not available, and I didn't like the other phone they had as an option. They said I could wait a couple days longer and mine would be available. Arrived fast, easy to return. So glad I had this coverage!

We returned a replacement phone that we thought we needed on June 21st. Representative on phone said $149 credit would take 7-10 days. Nobody (either at Verizon or on the phone) mentioned that I needed to fill out of "refund request". I just got off the phone with another representative, who was very helpful, but it appears I will be waiting yet another 7-10 days. Absolutely ridiculous!

Initial replacement process was fast and easy... However a few weeks later we have another claim and a broken iPhone that caused a lot of problems and I had no phone to use on a planned trip for pictures and directions... Not too happy about receiving a ? Replacement... That was ? Broke??? Kind of a Hassle the second time around...

The process was effortless and received my new phone very fast. The only reason I didn't give 5 stars was because I was told by Verizon the deductible would be $50 cheaper than it was. Other than that I was happy with the process. Easy process for anyone.

Asurion delivered my phone the next morning. The instructions to return my damaged phone were included in the shipment. The instructions were concise. It was simple and convenient. I hope I never have to go through this again, but if I did, I am confident that I'll be up and going in no time with Asurion.

As soon as my claim was completed which only took a couple of minutes my phone was on my doorstep in less than 24 hours. My wife just gave birth to our first child the day before and was upset that she wasn't going to be able to capture the first moments of our new son's life. She was ecstatic when the phone arrived and she could take those pictures and connect with friends and family about our new addition.

Excellent service! Though the deductible is somewhat high, it restores routine that has been disrupted by losing one's phone. We are grateful for Asurion and recommend your coverage to others frequently. All six lines in our family are Verizon covered by Asurion.

After almost 2 years without a mishap, our child managed to get a hold of the phone and dropped it onto the concrete. Process was easy, delivery was fast. Very happy with the service. This is why we pay for insurance. And why we continue to protect our devices with Asurion.

Dropped phone and wasn't working properly. Was replaced quickly within two days. Sent out old phone. Also easy to complete. I will recommend this service to anyone purchasing a phone for insurance coverage. Very happy with the replacement phone also. Thank you!

Very pleased. Replacement arrived within 18 hours of reporting the damage and requesting a replacement. Return envelope and instructions very simple and user friendly to complete. Assistance was available if required but was not needed as my son knew what to do. Thank you.

The customer service department with Asurion was excellent. It did not take more than 20 minutes, and I think less, and I had a new phone on order. I was skeptical of the need for an insurance policy like this one, but with 3 children (one who painted my phone with water causing it to die) this was a good decision. My only complaint is this. My "replaced" phone has glitches and hiccups.

Asurion handled my claim promptly and with ease. It was a simple online process with clear instructions on how to return my damaged iPhone and when to expect a replacement. The replacement phone arrived as promised with very clear and concise instructions on how to setup the new phone. Return package with prepaid shipping was included making the exchange very convenient. Highly recommend their service.

I dropped my phone while out of town with my wife on vacation. Within 24 hours I had a new phone overnighted to me on the island where we were staying. I could not ask for better service. Wish that the premium that I had to pay was less, however, the service was timely and I received a new device.

My son dropped his phone while skateboarding. Cracked both screens. Contacted Asurion online and we had the replacement phone in less than 24 hours. Instructions were easy to follow and they made it easy to return the original phone by including a S.A.S.E. in the box. All I had to do was place the old phone in the envelope and put it in the mailbox. Great communication. They let me know as soon as they received my old phone so I didn't have to wonder if it was lost in the mail or in their office somewhere.

I had very high customer satisfaction with Asurion covering my product. They were very helpful and quick at getting me my new device. I would highly recommend them to everyone. They are also very friendly and understanding. I could have asked for better service.

I lost Samsung Galaxy Edge 32gb recently and I called them for the claim. They approved the claim and I got the phone next day but it was S7 and not S7 Edge. When I called customer service to ask about it, they mentioned that they didn't have the phone in inventory and I have approved them to send me S7. I told the representative that such communication never happened and I was never given an option about waiting or getting the comparable phone instantly. But she kept iterating the same thing again and again, basically saying that I am lying about. I told her that it was a miscommunication at their end they need to take care of it, but she denied and said nothing can be done as I have accepted getting a different phone.

My phone has a cracked screen and cracked back. They told me I had to fill out some paper which I have done. Multiple times with a copy of my driver's license. Every time I fill out the form they come up with a reason why it's not good enough. I wouldn't recommend their insurance on any device. I would rather spend the money on a new phone than to deal with them. You pay them every month and when you need to use what you pay for they are no help at all.

My phone broke and I went on your website and filled it out. Was easy and had new phone next the day. The battery was brand new. And was charged. Thank you so much. Very professional. I'm happy. I would definitely recommend this website to anyone.

Asurion made filing a claim extremely easy. My replacement device was shipped almost immediately and I received it sooner than expected. The return instructions were very simple and convenient. Tracking it was also very easy and as soon as they received my bad device, they emailed me so I knew it got there.

The whole claims process was a mess! Submitted payment, payment was rejected, never got notified it was rejected. Chat representative said they did not inform of rejected payment. Only found out by trying to figure out where my shipment was the next day. Idiotic.

I was surprised to find out that my replacement phone was not going to be a brand new out of the box phone, it was a refurbished phone. I paid for the insurance for almost two years and then I had to pay your deductible. Under that kind of insurance program I would come to expect new... not refurbished. Sure the phone works fine and I have a year warranty, but to me it's the principle of the situation.

Although damaging a phone and having to replace it is certainly inconvenient I have to say my Asurion insurance worked exactly as advertised. Pretty painless to get a replacement and return the damaged phone. Will definitely recommend having insurance in place.

This is at least the 5th time I have used phone replacement; I am paying for insurance on two phones. You are always asking for a deductible before you will mail out a phone. You never advise of any new prices that are added to my account, henceforth you keep charging me for phones that my insurance should have covered.

My stepdaughter had damaged her phone so that it was nearly destroyed. Asurion replaced the phone immediately and made it very easy to do so. I would recommend Asurion in the future to anyone with similar difficulties. Thank you for your prompt attention and concern.

This was a fantastic experience. Submitting the claim online couldn't have been easier and more efficient. The directions were clear, the response timely, and I received my replacement even sooner than I expected. I am extremely happy with this experience and would be happy to do business with Asurion in the future.

Had great service getting my son's phone replaced that he dropped in the toilet. The CSR was very informative and helpful and the process was easy to follow. I really appreciated the help and guidance through the entire process. Glad to have the insurance too.

My son lost his iPhone in a concert. He was very upset because he had no phone to use at that time. So we contact insurance and quickly set up for a new phone delivery. An awesome service! We got new iPhone in three days. Exact the same as the lost one. I appreciate the excellent service.

Thank you for a speedy delivery. We haven't had any problems with the replacement phone so far! :) If we ever need your service again we will gladly come back to you guys. The fee is reasonable as well and the process was super easy. Will recommend your service to friends and family. Thanks.

I turn in a claim, phone usually arrives by the Next Day, easy directions to get my new phone working and easy to return! Thanks!

I thought your service was great! The representative I spoke was friendly and helpful! When I was sick to my stomach because I dropped and lost my phone in a lake, I was relieved my insurance covered it. I received a voicemail late June telling me I may be charged $300 for not returning my phone! It's at the bottom of a lake! I was very clear to everyone I spoke with and no one said I would be charged $300 for not returning my phone! Please tell me this is just an error!

Very happy that I got the family plan with Asurion. It sure has paid off. I bought the whole family iPhone 7 plus that they absolutely love, but knowing the kids (even big ones) accidents happen. I would encourage everyone to get insurance, Asurion for sure. They are friendly, fast and very helpful. Thank you again for being there for us.

The representative on the phone with me was able to answer all of the questions that I had which was super helpful and made it easy when it was all on the phone. Sometimes I don't want to make a mistake if everything is online, but when I'm speaking with a representative that knows everything it helps that he/she reassures me that all my info and process is correct.

The paperwork was a bit of a hassle but once we got through all of that the process was easy enough. The Verizon rep was somewhat helpful in getting the claim started. I was not overly excited about the $150 fee to replace the phone but I guess with the cost of phones these days that isn't too bad. Overall, I was okay with the process.

I am very satisfied with the service that I received during the time my phone wasn't working. I appreciate the quick response and service that I received. Yes I have and will continue to tell my family and friends about the great service that Asurion provided me.

My tablet had a cracked screen. I received a new tablet that is working great now within a matter of 2 days and I am very please. I am confident that I will be pleased with any repairs or issues if there are any further issues in the future. Thank you.

The process for my damaged phone was too long and tedious. I had to send several emails as well as download and fill out an affidavit then find someone to scan and send it back. The whole process took way too many steps and took 10 days. My daughter list her phone and she sent one email and had the phone in 2 days. How does that make sense? I would like to retrieve my pictures from my phone I sent in... How can you make that possible?

Was pleased with how quick and easy it was. Had to call and ask a question and got a quick and easy answer. No complaints. Phone that came looked new even though I believe it was refurbished. I couldn't tell though.

I cracked my phone screen within a few months of owning my LG v20. The process was quick and easy. Just had to fill out the claim form and provide the proper verification and I had my new phone by Monday (I filed the claim on Friday). Had no trouble replacing my phone or sending back my old one.

The phone isn't good of a quality and it has touch screen problems, preventing me from texting or going on apps. It freezes every now and then, forcing me to restart the whole phone. The back camera is also messed up, not allowing me to take the pictures that I want.

Loved how fast the phone came, especially because I called at 6 pm on a Saturday and the phone was to me Monday by 9 am! The service I received over the phone was good. Unfortunately, the deductible killed me though! I wish there was an option for different deductible plans.

Broken Phone/Deductible - While the speed of delivery and associated service of my new phone was stellar, I cannot for the life of me understand why I must pay a monthly fee for insurance AND $199. This is exorbitant and ridiculous. Why do I have to do both???

In the past we have been extremely satisfied, they have either fixed or completely replaced the item. However this time I have had to sent the Tablet back twice for the same problems and it still isn't fixed! Now they are saying there is something else wrong with it and I should make another claim - pay $75.00 again to get it fixed properly. This has been going on since March.

I was denied the use of my insurance when I applied online & was sent back to Verizon for a replacement. Verizon sent me back to Asurion & over the phone I was able to access my insurance. It wasn't easy to access but I am glad I have a working phone. The phone I received, though, has some glitches, like a speakerphone that doesn't quite work perfectly. Also, slow responsiveness in the keypad. It seems like a refurbished phone.

Asurion provides very fast service with a very minimal effort of claiming the instrument. Good website experience and nice customer service. Have been with Asurion for last 4 years and will continue to be... Highly recommend Asurion!

My phone was stolen on a Friday. I contacted Asurion on Saturday and by paying my deductible I had a brand new phone by Monday with no hassle. I thought the care and service was great and I was ever so thankful that I had insurance on a three-month old iPhone 7.

My daughter's phone (an old Samsung S3 mini) totally stopped taking pictures - it was older anyway - it got replaced in a timely manner by Asurion. Didn't have any issues with timing, service, nor call center. Would recommend them, especially since these phones are used everyday!

Phone replacement claim — Very disappointed in the service! I'm not a technological-savvy individual and use my phone/device to connect and communicate with real people. I was constantly instructed to go to internet sites instead of being served well. As a business, customer service and satisfaction is a high priority and I provide a service that is professional and personal — You could use done lessons!

Replaced phone lost during an accident. Process on your website was smooth and easy. My negative comment is about not having a place to print out a receipt showing deductible was paid for records or to be sent to accident another insurance company for reimbursement. Called your help line and confirmed there is no way to print out per that transaction that I paid and you received my payment without using the print screen option on computer. Most web service have a print for records at the very end but when you submit on your webpage it's over.

Easy, carefree process. Took no time for replacement process from the time I reported the loss until the time I received the phone. Would recommend having Asurion product on all phones. Made it easy to return and it was hassle-free. Help was only a phone call away if needed.

My phone got damaged by falling into the water/pool and was replaced without any problem. We are very happy with the service we received, we will recommend the company to all of our friends and all of our family, it is very nice to get a good service, thanks.

I needed a replacement phone and with my busy schedule it took quite a bit of effort to even get this one. I have received complaints from everyone that I've talked to that they can't hear me. That is frustrating when I have to raise my voice and repeat myself or be "that look at me **" talking loud so everyone knows my business. The second issue is that the speed seems slower and the apps won't even open half the time or they freeze up and go black and I'm unable to open them. I can usually turn the phone off and then back on and reopen the app but this isn't the service I'm paying for. One star is generous guys, I'm rethinking my entire service.

I was paying Insurance since 2 years through AT&T. I lost my phone recently but from two weeks the Asurion customer representatives saying that, "Your claim was approved and it will be shipped in two business days." This was the same answer I was getting from two weeks from different persons. Every day they were giving the same answer. I was spending 4 hours in phone and online to reach them. They should say that YES or No I can save my time without waiting for my mobile but it was not correct way to respond to the customer. This was the worst customer service I have ever seen before. Worst experience and worst customer service by own experience.

I have requested 2 different envelopes. It is impossible to get someone on the line to request the correct return label.

The replacement process was very straightforward, not to mention quickly! I had the replacement phone within just a few days, and the old phone was received a few days after that. Very smooth transition! Would certainly utilize this service again!

The service was easy and in a timely manner. I would suggest Asurion to others. The process was easy and painless. The only problem I have is the on the phone I received the battery dies quicker than it should. I've owned a Galaxy S7 for a while and not had issues with it dying so quickly.

Thank you so much for your services in replacing my lost tablet. The process online was so helpful. The customer relations when I had questions, was awesome as well. Your expediency and professionalism is beyond belief. Thank you, thank you, thank you. Have a great day!

The replacement phone arrived the morning after claim was submitted and was working almost immediately. Returning the old phone was also easy as they supplied an envelope that could be dropped into any mailbox. Everything was easy.

I spilled wine on my phone and it stopped working... Boo. But I had Asurion insurance and they replaced my phone... Yay. But, the phone was a refurb and the speaker was blown... Boo. So Asurion sent me another refurb phone... Yay. But, my apps wouldn't load... Boo. So they sent me a brand new phone and it works great... Yay!!! I'm super happy with the service!!!

When I contacted Asurion regarding my damaged device, the representative file the claim on my behalf. At the end of the conversation I was told the new device would arrive the following day. I thought that was a mistake, but sure enough the device arrived the very next day via FedEx before 12 noon. Asurion kept their word and I highly recommend their services.

Dropped my phone/wallet in the ocean. Had a new phone delivered in less than 24 hours to the place I was staying!!! Great service. Would totally recommend the warranty to any friend or anybody who has service through Verizon!

I had a great experience. I got my phone fast and hooked up fast. But recently the volume will just stop in the middle of my Facebook and Instagram videos. It's a problem that has recently started up. I know I didn't do anything to it that would cause it to just stop playing sound in the middle of watching a video nor is it a problem I have ever had with any of my previous phones. I would like to know either how to fix it or what you will do to fix my problem. Thank you. Have a wonderful day.

My iPad had a cracked screen and needed to be replaced. I went online, filed a claim and received a replacement within two days. The whole process was seamless and stress free and I was able to continue on like nothing happened at all!

Thank you for replacing my phone. Turnaround time was exceptional. I am very appreciative. I mailed my damaged phone back to you. Again, thank you for taking care of this bad experience. I am so pleased that I purchased the insurance to cover accidents. My first time ever having to use the insurance and I am so pleased.

Service was great. Received my new cell phone right away. Everything was taken care of without any hassles. The representative I spoke with was very helpful and courteous. I will continue to maintain my insurance on my cell phone for the future. Thank you.

We had wonderful customer service. The customer service rep was very friendly and all of our concerns were addressed and taken care of. We were very pleased to have the new phone shipped overnight. Thank you very much for the great service.

Everything was expedited and received within 24 hours. However, FedEx left the box in the rain and it was soaked. Thankfully the cellphone was not wet. The website was not as user friendly so I called and spoke with an associate, Amanda, who was very helpful in getting my problem resolved.

I started with Asurion cause I broke my Note 5. They sent me a new one the next day, I received it that night at 7pm. Once I received that phone the next day the home button and side button to cut off wouldn't work. So I sent it back after calling, they then sent me another and the camera on the back was busted to hell. So I called that night and argued and they eventually instead of sending me another Note five and $150 later I got a Samsung Galaxy S8 and I haven't had no problems since. It was a rough start but they made it right in the end, for that they earned a 5 star cause Verizon are awful with customer service. I would recommend to friends and family. Maybe not in the beginning but I would definitely now.

Your staff and process were great! Seamless procedure. The folks on the phone were excellent. Shipping was very accurate and the phone worked perfectly. I would recommend your insurance all my friends. Thank you.

Had a great experience with Asurion but FedEx lost my phone and it took almost three weeks for FedEx to admit they lost and send the information to Asurion so they could send another phone. Once they sent the replacement phone it came the next day.

Asurion replaced my Droid Maxx with an identical phone. However, it was malfunctioning. They immediately sent me a new Droid Z Moto play and I would highly recommend them to friends. They worked with Verizon and made it right! I love my new phone.

Was not happy about the location of a repair shop that could have fixed the screen on the spot. Asurion should have such repair shops conveniently located in our five boroughs (Bronx, Brooklyn, Queens, Manhattan, Staten Island) in New York City.

We filed a claim online, and received a used iphone with 48 hours. The "new" phone works great! So we returned the broken phone (great that the return postage envelope was included). So convenient. I did got an email about the "Find my phone" not switched off. But I fixed the problem. Thank you.

Service was amazing, I even lost my envelope and requested a new one which was delivered in a timely manner and the customer service rep was awesome! If ever I have a choice of a future cellphone insurance provider I will choose Asurion!

From speaking with a person on the phone who was knowledgeable and to being compassionate. Just speaking with her put my mind at ease!!! Then to have my phone in 24 hours was fantastic!! Glad I have you in my corner:)!!! Thanks again!

Asurion has always been an effective service in insuring phones and replacing broken devices. However, my only real complaint is how expensive it is to get a replacement after I pay for insurance to begin with and rarely use it. Auto insurance companies have accident forgiveness, and Asurion could probably benefit in customer satisfaction if they offered something similar when someone pays and rarely uses the service.

The fingerprint ID did not work on iPhone 7 and the passcode was forgotten. Upon following the instructions on the website, a claim for damaged device was submitted. Follow-up emails were received from Asurion stating the claim was received and what action were being taken. A new phone was sent and received within 24 hours. Very pleased with the experience.

Yes the replacement device was sent in a timely manner. I received on time but it had a problem in the software an the store branch manager took care of the issue. I appreciate the customer service you have given me. Keep up the good work. Thank you.

Last month I have to replaced my device as it was damaged and no longer working properly. I am happy to say that the service I received was excellent and I glad I had the opportunity to speak to a live agent. I actually prefer speaking to a live person rather than processing this request via an automated promoting system. The process safe and easy and I received my device timely and returning the device was easy to understand.

I received my replacement phone promptly and it was easy to switch into. I am not very tech savvy, the instructions were clear and helpful. I will definitely recommend Asurion to friends who get new phones and will continue to use the service for the lifetime of all of the devices on my account from here on out.

Fast, efficient, reliable service. The delivery was right on time. The new phone was flawless. With the help of Verizon's cloud the phone was back to normal. I would recommend to everyone with a new phone to get this coverage. You should keep it for 2 years.

The phone came quickly with zero hassle. It was a quick and convenient experience. After putting in my information delivery happened within 24 hours and they had the flexibility to deliver to a non-home address. The price of the replacement was steep but so much cheaper compared to the alternative options! They also made returning the broken device so easy!

We has a great experience replacing one of our phones that had a broken camera. The glass had shattered while in my husband's pocket at work. We called in the claim and received the new phone the next day. Great customer service. Glad we had insurance. Thank you.

I received a replacement phone after losing my iPhone and within three weeks the refurbished junk Asurion sent me would no longer hold a charge. Since the phone was past one week old there was nothing they could do. They said I could send it in to have a tech look at it, but then I would be phoneless until they decided a resolution. To make matters worse if the phone came back and there was something wrong with the port, I would owe them $300. Are you kidding me? What a rip off!!! Bottom line, if you are a consumer, cancel your plan with Asurion, save your money, don't lose your phone and in the event you do, use your upgrade and get the phone from your carrier or find another avenue to obtain a replacement. I will never be an Asurion customer again.

Was told you no longer carried my phone Samsung j6v. And their only comparable phone they could give me was a downgraded phone because they said it was in the same deductible bracket and that I could not pay to get something different. It was a mess. Also that they couldn't send their phone for at least 7-9 business days because a comparable phone was on back order. I Got a phone they offered me but I ended up going back into Verizon store and buying a new phone.

Service was fast, efficient and effective. I got my replacement phone overnight and filing a claim online was fast and easy. Another time I broke the screen of my iPhone and got an appointment to fix it the same day. The technician took only 10-15 min and got me a brand new screen. The charges were reasonable although I do wish it was lower. Thanks Asurion, for the great service! Very satisfied.

Thank you for your help. I am very happy with my experience. It was nice to have my phone back in such a short period of time as which I use it For work. I feel naked without the phone as most do now.

Thanks for my phone. I get my phone so fast. The phone looked like new. I like my new phone and the lady so friendly. I don't have any problem to do my claim. This company is good. I always fix my problem with my phones. Professional people and excellent company.

You did great with getting a new phone to us which we are grateful, but it had to be back ordered which created a lot of difficulty. It is unfortunate that one can't get a replacement phone at the Verizon store if it is out of stock through Asurion. I can understand when you have it in stock that you need to go through Asurion but when it is out of stock and you have to wait a much longer timeframe, it can really wreck havoc with your business or whatever you need that phone for. Thank you for getting it out to us immediately when it did get back in stock. I believe you deserve 5 stars for service, other than the difficulty not being able to replace it immediately caused. Therefore because it caused great issues within my business, I dropped it down to 3 stars. Thank you.

The system in place is seems more to frustrate you than to help you. Not easy to use and every time you call representatives seem to play hot potato with your call. My call got passed around several times before I ACCIDENTALLY got disconnected. Take a picture of all your personal information for we can overcharge you for a refurbished phone. Roll the dice if it works out for you and how long will it last? ANSWER Less than 90 days then you get to redo the entire fun process $100 plus enjoy the circus.

I had already paid $9.00/mo. for 18 mos. when I filed my claim. Then I was charged $149.00 deductible for a total of 311.00. The cost for my Galaxy S6 was $476.00. What kind of "**" insurance plan is this. I can see paying the monthly premium, but the deductible is total crap. Insurance rip-off!

It was basically painless and very easy to work with customer service, would recommend this service to anyone!!! Just made one call and the rest was done for me, got my phone the next day after putting in my request only 20 hours earlier.

My screen on my Galaxy S7 quit working while I was on family vacation 8** miles away from home. I called and got great friendly service that was patient with me. They sent the phone to me at the vacation house and would've originally got there the last day there and we would've been gone by the time postal arrived. They got it to me a day sooner and phone seems to work fine and the sound seems louder than my previous Galaxy S7. Thank you.

Having paid monthly for full coverage through Verizon for my cell phone I discovered when I actually filed a claim for a lost phone that a) the replacement offered was a different, inferior brand and b) would take 3 to 7 days to obtain. So I have been forced to purchase a new phone. This insurance is a waste of money.

The response for replacing my broken phone was fast. I made contact one day and received my replacement phone the following day. A postage paid envelope was included to return my broken one. It was great knowing I didn't have to be without my phone for very long.

I had a very nice experience with Asurion for requesting and receiving a new phone, without a doubt. Very quick, simple, and satisfactory. I'm concerned about the quality of the phone however, unsure how old it is, as the battery life does not last long and the phone seems to function very slowly. Was it previously owned and refurbished?

You sent me poorly packaged iPad Pro which had been bouncing around in a box with an aftermarket charger which won't even charge the unit, aftermarket knock off earphones which looked used. No, I won't be using your service anymore.

Only phones eligible as a replacement were on back order so I was without a phone for 7 full days. It was rather inconvenient not having a phone for that period of time. Needless to say I was annoyed to have to wait that long.

I've had the phone for about a month now and it constantly is dropped calls. I never had this issue with my old phone. I've tried different sim cards and restoring, even spoke with Google support but they said they can't do anything because it's refurbished. It is disappointing paying for insurance only to receive a refurbished phone that is worse than my old one. I was better off just not having insurance and upgrading through Verizon. Very disappointed.

Fast and easy. Thank you all. I didn't have to wait ok my phone to come in weeks later. It was an easy transaction. Never have I had an easy transaction like this. Even when I turned my phone on late I had reminders but it was day in day out. Couldn't have been any better.

Lost my phone. A new one was sent promptly. Found my old phone. Sent the replacement back for full refund. The representative was friendly on both calls I made. The transactions were fast & simple. I am happy to have the insurance on our phones & tell this to all our friends.

The process to execute a claim was easy and the replacement phone came within 24 hours of the claim. My only issue is the cost. After paying the monthly fee month over month, I was disappointed to have to pay an additional charge of $150 towards a new phone.

The battery is horrible junk. What was it a old battery because this one dies in 2 hrs... It's crap. I want a new battery I paid 100. For junk. How can you send someone a dead battery when they pay that much? I would like a new battery. The phone is great. It's just this bad battery.

Having a phone go down, with essentially everything on board, is nightmarish. You got my replacement out quickly and I'm grateful. My deductible didn't hurt as much as a new phone would have. The only reason this isn't a 5 star, my replacement phone doesn't function as well as my old phone did. It has connection and signal issues, which I didn't notice for about a month, way past the time you give your customers to report any malfunctions, only 7 days, which clearly isn't enough time. Hopefully that's not by design. Best regards.

Yes, I would recommend Asurion to friends and family. Service was great and they where polite and helped me through my claim. They also got right to my claim with no hesitation and my new item was shipped straight out and they helped me be sure I got my item shipped back to them properly. Thank you.

The iPhone 6s they sent the battery wouldn't hold a charge for more than 60 minutes of talking! I ended up buying a new phone! The insurance is not worth the money you pay for it. The phone they sent cost me $149.00 with the insurance and it was not a good phone!!!

There is only one problem that seems to be common with the refurbished phones and it is battery life! Other than that the experience with Asurion is excellent! Asurion is an outstanding insurance company for phones and I will continue to use them on all my cell phones! I would recommend everyone use them to insure their phones!

Not only was your entire customer service staff completely and utterly incompetent, but I should have never have had to use them. Had your backward, dysfunctional system identified my very real street address I would have never needed to use them. Never have I had such a negative experience with a company in my life. I will never use your company again, and I will very likely switch carriers for the sole sake of never having to correspond with your service ever again.

The last two people I spoke to were compassionate and great to talk to. I had lost faith in the process after three denials. Good show, Asurion! If you've the record of whom I spoke please extend to them my best. They helped me with this quandary.

Well the phone I had was no longer available but the phone I got was supposed to be comparable. So far learning the phone's in and outs has been a little different. There are a few things that I do not like about the phone itself but couldn't get a different one as this was the only phone I was told was available for me. If my phone was not available then I should have had more of a choice in what phone it was replaced with and not in a matter of speaking forced to take a phone I didn't necessarily want. That being said the delivery time frame was very on point. Great job there. I'm just disappointed that I pay for the insurance and have no real options. If I'm paying for something I should have a choice.

Asurion is the bomb! No hassles, prompt service and super easy re-connect. The phone I received the very next day after my claim was made said that it was refurbished, but after very close examination I could not tell it apart from the brand new product!

May 4th, 2017 - iPhone did not need to be replaced so I returned replacement phone immediately (did not even open package). When I called Asurion on May 18th inquiring about my refund, they told me it would take 1-2 billing cycles for the refund to show up on my account (however, it only took 2 weeks for the charge to show up on my AT&T bill!). July 15th and still no refund so I call back. They can't seem to find any notes of my call but show I did call on the 18th of May but they don't know why. They do show the phone was returned in early May and will go ahead and process the refund (really??). Now they tell me it will be another 1-2 billing cycles before I'll see the refund on my account. And AT&T advise me not to cancel my insurance with Asurion as this will cause more problems so I have insurance on a phone I don't need!

Everything went very smoothly and a new phone was sent out immediately. The process was great and my son was able to go on vacation with a working phone. I went to the Verizon store and they filled out all forms for us to get the process moving. I am happy we had purchased the insurance.

Thank You! You guys did a Great job at replacing my lost phone, in an very quick and easy process! I could not be happier with the service I received! Also I would recommend your company to all of my friends and family. I hope I never lose my phone again, But it's nice to know you guys have my back! Thanks! Again!!

My grandfather is at end of life care and I had to travel to NY unexpectedly when the phone had been shipped. The automated system allowed me to easily extend the time I would be mailing it out (past the 15 day window) without having to explain myself. Unfortunately, as we moved him to Hospice - I had to extend yet again; and I received a "courtesy call", which truly was a courtesy call. The woman was very kind and understanding and I didn't have to deal with threats or generic messages which consist of someone reading from a piece of paper. Thank you for practicing some humanity in a corporate country which seems to lack it, more than practice it.

Pleasantly Surprised! Although I have insured previous phones I have never had occasion to file a claim. This process was painless! In our world we tend to know going into a transaction that it will be long and unpleasant. Asurion has it down to a science and this consumer totally appreciates that!

Great service. New phone came in next day. A great experience. Verizon has a great partnership with Asurion. I know I am protected with Asurion. This is the second time Asurion has replaced a lost phone. Asurion makes being a Verizon customer a good experience knowing my insurance fee I pay is working.

The return envelope was accidentally discarded and I've spoken with two representatives that said they were mailing me a new envelope so that I can return the damaged phone. However as of 7/15/17 I still have not received the envelope. I realize I'm going to be charged for this phone if the old one doesn't get returned soon. I need an envelope.

We sent in our 50-inch Vizio Smart TV because the screen was intermittently blacking out. At no time did they tell us to take a picture of our TV before we shipped it so there would be a date time stamp on it. We paid over $700 for this TV from Walmart. We got an email from them saying it was repaired, and when we received it, we looked it up and turned it on and the interior screen was cracked. We contacted them to let them know that we received a damaged, and they asked us if we had taken a picture of it before we shipped it. We told him we did not, and they refused our extended warranty. They are claiming, that we were trying to scam them to get a new TV which is completely not the situation.

I now have my "new" phone which does not have the same apps as my old one which I found just a few days after receiving the one from you. I would like info on returning the replacement you provided and continuing with the one I lost. I understand the one I lost had ALL info on it erased and cannot be used again. Is this correct? Also, if it is returned to you do I get paid for it? The entire process has been a hassle and I'm considering dropping this insurance.

The service was awesome and fast. Thank you for the great service. I would highly recommend using this service. The phone was stolen, and had a new one in 24 hours. Wonderful. We were also on vacation, and didn't know what to do, they were wonderful about getting a new phone replacement.

It was challenging to get through the process when working with employee through chat feature. They were often short and ended conversation prematurely by transferring me to a survey causing me to have to start over on three occasions. Otherwise, my device was replaced and that was a tremendous positive.

Asurion made sure that my request was met. I had a broken screen scheduled to be prepared and had issues with the repair screen so Asurion shipped me a new phone within the next day! I was so relieved as I didn't have to go another day without access to a phone. The representative that helped me was very polite, attentive, and efficient.

My phone only lasted 1 month. Now I'm having to wait 7 days to receive another phone, because they are backed up. My phone bill should be adjusted to a lower rate considering this issue. I also asked for any kind of phone. I work away from home, on the water. Anything would have helped. Also, the first LG V10 worked just fine several months with the 1 crack on the screen. The 2nd LG V10 only lasted 1 month. They both crashed the same exact way, internal issue! So, with that being said, why should I have to pay over 1 hundred dollars for internal defective product.

Completely satisfied with the handling of my claim with Asurion. I had a replacement phone within 2 days. The whole process was easy. I would definitely recommend insuring with this company. The handling of my claim was prompt and professional.

Great online experience with no issues or concerns. Smooth transaction and I received my replacement phone the next day. Thank you for exceptional online service. No need to talk with a representative when you can follow the easy instructions online.

The level of service I received was unmatched compared to other protection plan companies I've dealt with in the past. I called in and filed my claim and not only did the replacement phone arrive inside of 24 hours, it was ready to use and a prepaid envelope was included to return the damaged phone. Furthermore, the directions for completing the claim were clear. Great experience! Thanks!

Sent a new phone in 1 day. I was up and running without missing a beat. It's very important because my phone is my life line at work. I work with a large crew of men and need to keep in constant contact.

I went to my local Verizon store where I pay an extra fee every month for insurance. They gave me Asurion's online information! I filled it out and they sent me a phone - refurbished (scratched on the back) and of course it came with notice and instructions. I followed the instructions got my phone set up and the speaker didn't work unless you pressed the speaker button on my I phone! A bit inconvenient!

Fast and easy. Received a reminder call to return devise via mail a few days after receiving new phone, which took less than 24 hrs. New phone works good. Thank you for the easy replacement services. Been with Verizon for over 15 yrs. Happy with them.

I want to Thank you for being so quick in replacing my damaged phone. I called and you had my new phone to me within 24 hours. The startup was very easy and the return of the broken phone was simple. I am very appreciative.

I was very pleased with the quick service I received. Filled out claim online, no problems with the process. Very easy to do and my phone arrived the next business day. Great job to the Asurion team, thank you.

I broke my screen and I filled out the info. I paid right on the site and I then received my phone right away! I loved the send in envelope. Makes my life easier. I mailed it back from work. Other than I was upset I broke it. The service was great. Thank you.

Had to wait a week for replacement. I keep getting messages about the Find my phone feature. I have disconnected and deleted from my iCloud account yet I continue to get messages saying this needs to be done. I do not know what else needs to be done and it is very difficult to get in touch with a live person.

The service worked great, we were able to have a replacement phone in a short amount of time. My only concern with paying a monthly expense for the service, I wish the deductible or service charge was more reasonable. Thanks.

My iPad broke and cracked the screen. The representative checked and informed me, unfortunately they did not have any of my iPads in stock. I was a little upset at hearing that it could not be repaired or replaced. She offered to replace my iPad with a brand new newer model iPad! That was above and beyond my expectations! Thanks Asurion!

You sent me a used phone which was broken. After paying thousands in insurance over the years. I'm pretty sure if I totaled my Brand-new car, Liberty Mutual wouldn't replace it with a used car that was in need of repair.

My children got water in my phone and went to Verizon and got the claim card. Made claim within 2 days I had my new phone. I have had a very great and fast return on my claim. I would recommend Verizon and Asurion to anyone. I really love and enjoy my service with Verizon.

It worked out well and I am satisfied am glad that I had the device covered. Hopefully won't lose another device but nice knowing that the insurance works. Please don't mail me anything and only contact me by e-mail.

I received replacement device in timely manner BUT it is apparently a refurbished device which is defective. I am now overseas with a device with a touch screen that responds only intermittently. I have limited access to email, camera, photos, GPS, internet, indeed all apps. Saddest is inability to take photos of family reunion which occurs once a decade. I feel insecure with inability to obtain directions.

Asurion was very quick and helpful in replacing our cracked phone. I contacted them, paid my deductible and received replacement phone within 4 days. I am very thankful as two teenage boys are not the most careful. Asurion is a good insurance to have.

I don't believe it could have went smoother. Got My new phone, with directions on how to set it up. It went very smoothly. I also appreciated the info I needed to turn off Find Your iPhone, before sending back. That helped a lot.

Online registration was simple. Quick turnaround and hassle free. The best service without a customer service agent. Received the phone next day and shipped the old phone the day after with no problems. I would recommend Asurion with any expensive phone because anything can happen. Thanks.

Easy to receive and did the whole transaction online, I definitely would recommend using Asurion just on the fact alone that they are nice easy to get a hold of and help you with receiving a new device that works. It is a nice feature that they provide through Verizon because I have cracked and broken many phones.

I recently had a problem with my AT&T iPhone 6s. Not only was the screen cracked, but the phone itself stopped working. So, through Asurion, I filed a claim to get a new phone. I was very happy that it was only going to cost me around $170 instead of buying a brand new phone for $700. However, when I received the phone, I was having problems restoring it from a backup from iCloud. So, right off the bat, after trying for a whole day, my so called "new" or "working refurbished" phone was not doing its job.

My phone was stolen on July 2, right away I reported it with Sprint and Asurion. I had issue getting on the section I needed to download the files I needed to send Asurion. Now with my job, it requires me to be away a lot and I'm not much of a techie person. I went to Sprint and a sales agent walked me through the steps and it was a success. I sent Asurion the affidavit and federal issued ID. That was July 6 2017 and it's been a whole week and I have not a received an email from Asurion.

I dropped my phone at a concert and cracked the screen at around 7pm on a Tuesday, and got on Asurion and ordered a new one on the spot -- had my confirmation within 30 minutes. My phone was delivered to my home the next day (Wednesday) at 11:45 am, less than 24 hours later. Could not have been happier with the service.

My son had his phone stolen on Norfolk Naval Base. He received his phone quickly and was back in service next day. It was critical because he is in the United States NAVY and could be called at any time to report for service so the quick response by you was greatly appreciated.

My fifteen year old son somehow dropped his phone and broke the screen on the Samsung cell phone and Asurion replaced it at a cost of $19.00 (deductible). It was quick and efficient. Very pleased that I insured the phone with this service.

The process of getting a replacement phone was simple and very easy! Once I got my new phone activated it's been stating my storage is full, and doesn't keep a full day charge. I am headed to the Verizon store today to see what might be an issue and troubleshoot.

I want to thank you so much for the fast turn around on receiving a replacement phone. All of the personnel were so kind and great to work with. I have had to use your service a few times in the past and I was pleased every time. Thanks for great service.

I was satisfied with the ease of replacing a damaged phone. The phone was delivered to me the next day. I was satisfied with the ease of returning the damaged phone in the self-addressed stamped envelope that was provided to me with the new phone.

Very happy with the service, even though I did not have the device they were able to complete my claim. The phone was eventually found and returned to the claims department. I would recommend Asurion to anyone who has a phone.

The online process was very simple and fast. No questions were asked and the device was replaced in 24 hours. We live 40 miles away from the nearest Verizon store so the online option is great for us. Just finding the time to go to the store can be a challenge in itself.

I am true believer in protecting a piece of equipment that is easily underestimated. Asurion understands the value they have. Over the last 9 years at Verizon, I've had TEC Coverage since day 1. Filed a claim maybe 2 or 3 times. All of which happened in the last 2 years. Never did I think I would lose or break a phone being that I work with them all day. Having a replacement overnighted shows me that Asurion cares about my tool used to communicate, navigate, Faceit and Snap It or whatever it may be. Peace of mind is what I get with Asurion! Always recommended to all family, guests and friends.

Dropped my phone. Got replaced promptly Asurion. A very amazingly pleasant experience and up-most professional. The web site was very easy to navigate for submitting the claim. The replacement came timely as promised. I am glad to be covered by Asurion. This is a business I would highly recommend.

Had to send the phone back. It didn't work. Probably no service had take and do a troubleshoot. Verizon couldn't get any service. Had to wait for another and buy another glass protected which isn't cheap! Hopefully the second one works better!

The phone was ok, wife did not really like it. It also cost additional cost for a new car charger. And the cost of another phone cover. You should have told me that this phone would require the additional cost. Retired person on a limited budget. I hope in the future you would let people know that when you charge type of phones, there will be additional cost.

I was very pleased with the service provided and couldn't believe how quickly my phone showed up the next day, about 9 am, after I filed at almost 10 pm the night before. It was also very easy to set up the next day. I really appreciate the great service and incredible time that things got done in.

The Asurion process was a smooth transaction. The process is explained, payment was accepted and my replacement phone was on its way. My only disappointments are in the quality of the phone itself. Being sold under the guise that the screen would not crack easily. Found out that was not the case. Landed battery side down, falling from less than 3 feet. Customer service was excellent and fulfilled their side of the deal!

Very quick and respectful service. Product was covered and replaced quickly! Thank you for your service! Customer service receptionist was very knowledgeable and helpful to answer all of my questions about my product that was damaged. Information was communicated clearly.

At first, I wasn't happy that my exact phone wasn't available, the Samsung Galaxy 7 Edge. But I had a chance to upgrade to a Samsung Galaxy S8 and I'm very happy with my replacement. The new phone takes great pictures and the power consumption is a lot less than the 7 Edge.

The details online with the claim were clear. Many reminders how to "turn off" phone for a successful return. Quick replacement of broken phone. Very pleased with the service provided. I would recommend this service to others in the future.

Asurion insurance company is who covers extended warranties for Walmart and other place but this is about Walmart protection plan, so I purchased my tv and purchased the extended warranty thinking I would be covered. Only had the tv for a year. Tried to use the extended warranty. Not only was I left on hold for over an hour with nobody answered, they sent a technician out. He assured me the problem was due to overheating and that he had to get a different part to fix the tv. I said great. He asked me to contact Asurion and they would schedule the next technician so I did, I spoke with 2 different supervisors Petra, and Adrian both were not helpful at all. Not only did my claim was denied never had an email or and phone call to let me know my claim was denied.

Just wanted to say what a great hassle free experience I had when one of my foster sons lost or had his phone stolen while at an amusement park. Filing the claim and getting the replacement couldn't have been any easier.

I was very pleased with the service and would strong recommend others. I am also satisfied with my device. It's working fine. Thank you for your service and I would definitely use you in the near future if needed. It arrived in timely manner on time.

Quick response to the claim. I was very pleased with my Asurion experience. The representative was helpful and I received the replacement phone within one day of payment of the deductible, as stated by Asurion. The phone arrived in excellent working and cosmetic condition. Thank you.

I'm always weary of insurance and questions I may need to prove to file a claim. Asurion was great! No hoops to jump through, got the new phone in a day and easy return of the broken phone. I honestly feel the money is well spent with having this insurance on my phone plan!

This has by far been the worst customer experience I've encountered in a very long time! I submitted my claim online on 7/6/17 and received notice that I needed to call to complete the claim. Honestly, that is when the beginning of this nightmare. I called and was told my claim was completed and has been escalated, but wasn't given a reason why. The representative told me that we would be contacted via phone or email on next steps. I received an email on 7/7/17 to complete my claim online and I did. I never received a tracking email as I was supposed to so I called. I called every day from 7/8/17-7/13/17 and was not given consistent or accurate communication.

My husband broke his brand new phone (of course). Asurion was wonderful. We had a brand new phone the very next morning! As we use this phone for our business, having a new phone that fast was essential. And Asurion provided a prepaid box for us to return the broken phone. Easy-peasy! I will always use Asurion to insure our devices.

The process was simple and easy. Asurion did a great job. I would recommend them to anyone ensuring a phone. The packaging the new phone came in was just the right amount of protection. I liked the return package, so convenient.

The phone was accidentally lost. Called Asurion. This process was hassle free. Great customer service quick fast easy. I'm glad I purchased the insurance policy. Thank you so much for all the hard work your company did to make this experience customer friendly.

I was riding a roller coaster, at Six Flags Magic Mountain. While on the ride my brand new Samsung Galaxy S8 Plus slid out of my pocket, and fell to the ground below. I was devastated! But because I had insurance, I was able to get a new phone shipped to me the very next day!

You send me a phone that was cheap and I am so disappointed with the replacement. I had a phone that was top of the line and this was not what I purchased from Verizon. I will be out of the contract soon and I will have a better replacement, or something equal to what I purchase.

Piece of ** company. Sent me a broken phone last night. Turned off my old phone already. So no phone now for over 24 hours. On the phone with Sprint last night for an hour. Then at the store today for an hour. Which of course, is a VERY GOOD use of my time!!! Only to hear it's defective. So now they'll send another by 8P tomorrow. Thanks for nothing, Asurion. First time I've had insurance. Last time too.

Asurion didn't do too bad... I think I was expecting a phone via Verizon sooner and wasn't aware that Asurion handled this matter. Asurion did do everything that they said that they'd do which I appreciated. It just took about 5 business days to get a phone since mine was 'backordered'.

Great response, phone was delivered overnight and all my numbers and pictures and everything was able to be restored to my new phone. I like and appreciate the service that you deliver.

Very attentive and professional when contacted. Explicit instructions given on how to send damaged item in envelope provided. Device received on exact date and approximately time specified. No delay in turn around time. I will not hesitated in referring friends to use Asurion.

All is good. Was fast and not complicated. Phone was on in 24hrs Without any issues. I am very happy with the service and pleased with how quick and easy it was. I am not happy with the One Hundred Dollar deductible. That should be half as a minimum.

The replacement was good, and time frame. You should have the website redone to make it easier to navigate. Too many steps in process and it is unclear. Definitely good to have the pop up helpers online to answer questions. That was the most helpful part.

Overnight must only mean if ordered on a weekday. Claim was filed on Sunday morning and the phone arrived on Wednesday. I think part of the shipping problem was our local delivery hub goofing something up because the tracking said it was delivered Tuesday. All in all it worked out just fine.

I returned my phone in the envelope sent to me... I never received my deposit back, I called several times but no one was really very helpful looking to help me. Am a 62 year old woman. That 300$ really hurt my lifestyle.

I couldn't have asked for a better process and outcome. Thank you. I received the phone two days after completing a claim. Great job. Keep up the good work. Way to go. I'm happy. I am a satisfied customer. It was pain free. Please don't go cheapo and make the process harder, like other companies tend to do.

The only problem I am having with the replacement is it gets hot when charging. It worries me a little but I will see how it goes. I have had to replace a few phones through Asurion and each time they fairly take care of all of my concerns.

Website not user friendly. Choice did not truly reflect the problem. I had to cancel and resubmit at least 5 times in order for the claim to go through. Some technical terms were not understood. There should be a definition of terms embedded in the program.

I dealt with Asurion on a weekend and had my phone by Monday morning. It was a quick, easy process. I was pleasantly surprised they process claims on Saturdays - it saved me one day without my phone. They were pleasant and easy to deal with and I am thankful I had the coverage.

Imagine falling up the steps with your brand new Samsung S8+ in your pocket. You hit pretty hard, but are unhurt. You then realize that you landed right on your phone that was in your pocket! You check it and confirm what you imagined, it's crushed. We are thankful that we had put insurance on this purchase, and within 24 hours a brand new phone was received. With the ever rising costs and purchase requirements for these items, it requires this type of service. Thank you!

I got my iPhone in a timely fashion. You did a great job. Thank you. My iPhone is working good. Will glad tell my family and to take out the insurance on their cell phone plan. It work great. It do just would it suppose to do.

My son's phone was destroyed and he needed a replacement...which we received within 24 hours! The instructions that came with the replacement allowed us to get him up and running again without having to visit our local carrier's store and returning the damaged original phone was convenient thru the mail pouch provided.

Very simple process. Really don't have anything negative to say. Would be nice if they would implement a program where deductible would be waived if claim free for several years. I was shocked at how fast my replacement came. The new phone was on my doorstep the very next day.