Asurion Reviews

My son's phone suddenly stopped working. I was able to get a replacement though it took, 3 calls to Verizon and two calls to Asurion. Eventually things got sorted out once everyone was on the same page.

The overall phone replacement was fine except the hassle with the icloud and the "find my phone program" and saying that it was not removed from the old phone was the problem. The communication was good but we had to call a few times to make sure everything was done right otherwise they were going to bill us for the additional $500 bucks if it was done. This part of the process needs to be greatly improved and it would be best if this whole process was not required by the customer just to replace a phone.

They never called back when they said they will, I basically had to call back about 3 times to follow up with the process. Also had to fill up an affidavit like I was lying that the screen broke, after they verify your identity and account a customer shouldn't be filing affidavits. Of course they gladly take my money every month. I have 4 phones insured with this company.

Got my phone in a timely manner. Customer service was great. I have been with Asurion since 1999 and I never really had to use the services back to back for the same device but this time I did and it wasn't a problem getting it done. I really appreciate the online app.

My son dropped his back pack without realizing his Samsung Galaxy was inside of it, cracking the screen and causing the phone to malfunction. I contacted Asurion that evening and my son had a new phone by the next day. No issues whatsoever with the return process. The new phone is a refurbished Galaxy 8, so far so good.

I made a mistake in ordering the replacement phone. Asurion fixed my mistake and I had my replacement phone in 3 days. Couldn't have asked for better service... This is the second time I've had to deal with a damaged phone. I honestly feel they do the best Job.

Excellent service. Thanks very much. Simple and prompt. The new phone I got was in excellent condition. No problems with filling out the paperwork so I was a very satisfied customer. Thanks very much for the help.

Love the service. The phone was delivered ahead of time scheduled. Phone received was great. Very satisfied. Would recommend this service to anyone. Very easy to work with phone company to get all the info needed for the replacement. Really glad on the speed of the service.

The service was very good and quick to replace my phone. I think our only complaint would be the cost, but, without the insurance, it could've been much worse???‍♀️ Thank you for checking on our experience, we do appreciate your service. Thanks again!

New phone was shipped and received quickly. Contained new packaging to return broken phone for very easy return. No issues noted on our end at all. Very easy process from beginning to end. From getting new phone and shipping old broken phone back. Hope to never have to use this feature again but all worked out in the end.

Yes I would recommend to a friend. The process was very easy and seamless. I did not have any issues with the insurance and my device is working like a brand new phone. Thanks for all the help and keep up with the great protection policies!

Phone does not work. When I make calls, I can hear the other person clearly but they cannot hear my voice unless I use speaker. I have tried turning up the volume and tried going through the settings to see if something was up but nothing has helped. People say that my voice is extremely low and they can barely hear anything I say.

My husband's iPad fell off our balcony! Very sad day. Asurion replaced it quickly and easily. Very impressed with how easy and fast the process was. He is now happily using his new iPad. The service is well worth the cost. Happy customer!

The call to your center was promptly answered. The service rep took my information and told me when to expect the return box in the mail. The return vehicle arrived as stated and had complete instructions on what to do to return the IPhone. So I followed instructions, sent it off, and received acknowledgement of receipt by you shortly thereafter. No issues at all.

Thank you for your fast and easy help with my replacement. I am grateful. My device works fine and everything. I cant really say for customer service since everything was done via internet. But yes it was great service. Again thank you very very much for everything Asurion for my device.

I have always have great experiences with Asurion, their customer service and willingness to help are very nice. Always get my new device quickly and the great ease. The representatives are always helpful and positive and can handle every situation that is placed before them.

I had my iPhone seven plus replaced. The instructions for the return was easy to follow. The device is in mint condition, I received it in less than two days like promised. I would suggest that everyone use the service. If you have to use it you're still at the same spot regarding your upgrade.

The first replacement iPhone that I was sent was horrible! I had problems with it from day one. This was obviously someone else's problem I got! After two weeks the phone finally would not work at all! The second replacement phone is fine. Thank you.

Samsung S8 replacement. I received my replacement phone within one day of placing my claim. It was incredibly easy to activate my new phone. Instructions were very complete and helpful. Sending the old phone back to Asurion was a snap. Very happy with the service and would recommend it to anyone.

Asurion was so easy to use and well worth the cost to insure for my son's phone. Amazingly fast which was great since he was leaving on a trip. I wish the insurance part had been linked to my provider's web page a little better but I think that is more on the provider's fault.

I have another phone covered by the Geek Squad (Best Buy). While Best Buy was okay, and FINALLY got the job done, it was like pulling teeth in comparison. Asurion is completely organized and efficient. Asurion delivers on time as promised, and the instructions were clear, and left no questions. My replacement phone was up and running quickly within a reasonable amount of time. With Geek Squad, I had to actually go into their facility because the instructions were not clear. Even after that, the "agent" at Geek Squad was clueless. I actually ended up at Verizon to finish the process. I have used Asurion before, and will certainly use them on future phones as well.

Screen cracked on phone after 3 days purchasing it. The insurance representative assisting me in the process and was very helpful. Unfortunately, my only complaint is the instruction materials sent with the phone in transferring data and activating new phone was not very informative. Especially, for a person who is not smartphone savvy. It was very inconvenient for me to go to the Verizon to have them perform it for me.

We were pleased and surprised at how fast the replacement came after submitting the claim. Only problem we encountered was lost phone number contacts. The rest of the information was saved on Google account. It would be helpful to get feedback if you did not put a limit on the length of the description.

My wife didn't get the phone she's paying for. At the time her daughter was very sick and she was flustered. The people were polite and respectful. They did everything right. The problem was they aren't able to help her with the name of her phone. She told them the Droid Turbo that has the camera attachment. They said they didn't have knowledge about the different phones. Not upset. Maybe more training on types of phones

Overall a positive experience. Took longer than I would have liked to have approval granted on the claim for a lost phone. Shipping was fast. Quality of the placement phone was good. Courteous customer service.

It was simple to make a claim and the replacement was processed fast. I'm glad I have this service. Mobile site made it easy for me to file my claim. The supplied prepaid envelope to return phone was a plus too. I was happy it included tracking which gave me peace of mind.

My initial claim was processed in a timely manner. I had issues with 2 of the refurbished phones but Asurion sent me a new one in a timely fashion which I've had no problems with yet but I'm hoping there will be no other issues due to it being brand new.

I was given a replacement S7 Edge that has touch screen issues. Unable to answer phone or type on the phone without several attempts. I am NOT HAPPY with you giving your customers a non-working refurbished phone. I will make sure to no longer use your services in the future!

Thank you for making this entire process easy. It is nice to know that we are protected and you make it so easy for your customers. I have always been hesitant to buy insurance because nothing ever seems to be covered but you are true to your word. The insurance is totally worth it.

I was very satisfied with the service. They had it to me the very next day. With me being out of town it was fast for I had pictures on the phone that I couldn't replace. Thank you. Will use them again.

The whole Phone replacement process was great. The new phone arrived quickly and in perfect condition. The return of the old phone was easy. Box and UPS return sticker were enclosed. I have not had any problems with replacement phone. It is working beautifully.

I was VERY pleased with your service. I was glad that I had purchased the insurance, however, I still had to pay $99.00 for the replacement. The phone arrived in less than twenty-four hours then the fun began of "finding" everything as my SIM card was with the phone BAH! Thank you.

I would like to add that this company has always been prompt with their service. I've lost numerous phones as well as my wife. This company has always replaced our phones within the next business day. Thanks Asurion for the fast service???

Dealing with Asurion and getting my new phone sent to me was quick and easy. However, since I've gotten the replacement phone it drops calls all the time, people say they can't hear me when I talk on the phone (that it sounds muffled), and it randomly goes to the screen to turn off/die (black screen with spinning wheel) but doesn't turn off (this happens regardless of charge, can be 20% or 80%). My screen also has issues with me scrolling sometimes. It won't scroll or will click on things a centimeter away from where my finger is. Overall, I'm not very satisfied with my replacement. My old phone worked perfectly other than the cracked screen.

Broke my phone and when I requested an exchange you were out of stock with no set date on when I would get another phone. That was a little frustrating. But once my phone was in stock and ready to ship Asurion kept me informed and got the phone to me quickly after that.

I was surprised how easy it was to request a replacement device and how quickly I received it (the next day). The instructions were easy to follow when setting up new device, so I want to say thank you for providing excellent customer service!

My old Samsung Android J3's display got a crack while in my pocket as I accidentally struck a table corner. The customer service rep. was polite, professional, assigned a case number and instructed me to take my phone to an authorized Verizon dealer to get a replacement. I did that and got an exact replacement and they were able to retrieve information that was on my damaged phone. The process was smooth, seamless and I am very happy.

Replaced Damaged Pixel XL. My new phone was overnighted at no cost and everything was handled smoothly and professionally. My phone had a badly cracked screen and had lost all screen functioning. This crack happened despite it being in a case... Thanks to Asurion I didn't have to eat the whole coat of the phone!

My husband received the refurbished iPhone 6 replacement in less than 36 hours from the initial submission for the insured phone to the phone in his hand! Marvelous work Asurion! The replacement iPhone does not maintain a charge more than about 12 hours. Sometimes there's an echo like noise a tapping noise when he's speaking that the party he speaks to hears the noise. It gets very warm when carried in his pocket.

The phone arrived timely but it has failed to port over half of the data. Having to manually type data into phone before sending other one back. It doesn't ring that Loud. Hard to hear when on speaker. I'm suspicious that the so called phone was refurbished with similar problem as last. I'm switching phones and phone company. Sick and tired.

I broke the screen on my Samsung Galaxy S7 edge and was able to get it replaced within 24 hours of submitting my claim. Going through the claim process took less than 20 minutes, and within a day was my replacement phone.

My phone fell in the lake and I was completely freaked out, as I use my cell phone for everything, especially work! My whole life was on that phone, including many cherished photos. I filed my claim just before 9 PM on a Thursday evening, and BEFORE 12 NOON the next day, my replacement phone arrived. I couldn't be more pleased with Asurion! Excellent customer service is a rarity these days, and Asurion literally astounded me. I will always protect my device(s) with Asurion.

Thank you for a fast replacement!!! I had my new phone within 48 hours. I also had everything I needed to send back my old phone. I had enough time to move all my information from one phone to the other, in the time my old phone had to be returned.

Replacement of my device was quick, easy and affordable. Device was in perfect condition. Set up of the device was simple and personnel in the store were very helpful. I was able to track the device and it arrived at my house on time. No problem with it this far.

For the past years that I have your service, I have recommended to friends and family but I just know of a handful that have used your services and like them very much and they also did the same. Please treat your employees well. They are part of your company and they're doing an excellent job every time that I've been on the phone or email with them. They have taken my questions and answer them in attention to detail. If I have a problem they will help solve it. Thank you.

Very happy with how things went with this. Asurion really made me feel like doing this warranty was a good idea. Thanks for living up to your end of the deal so that we felt like we were getting our money's worth for how much we put into this warranty.

I had my Former S7 Edge with a bit of TouchScreen Rot on the screen. Nothing major. So coming home from the LIRR I cracked the screen on it. I went to Verizon the next day. Called Asurion at the store and got it handled. New phone arrived overnight. A+.

The phone came in record time right when I needed it and the replacement was identical to the original one. They also provided an extra charger free of charge. What a great company to do business with. It's very hard to find a honest efficient insurance company these days and Asurion is a great choice.

My son lost his phone (may have been stolen) the first day after he bought it. Luckily he had purchased insurance with Asurion. He had a new phone the very next day. I had a little trouble getting the new phone set up with Verizon, but the replacement was easy and fast. Good service!!

The replacement phone drops calls and sounds garbled from both ends. Sad to lose my contacts and photos. It was difficult to turn off the Find my iPhone application, but it finally was achieved. I did receive the phone in a timely manner.

Used phone for $199. Have had nothing but problems with the replacement refurbished phone. They should give a new phone. Probably think about whether insurance is worth the aggravation for further claims. Dissatisfied!!

My phone was lost, Verizon has provided me an amazing service, super fast claim and next day replacement, I am very satisfied with Asurion. Five stars service! It is incredible to me that I can get a replacement phone in next day, I also have no interruption in my phone service. The replacement phone is new, it is the same model of iPhone 7.

The whole experience with getting a replacement phone through Asurion was seamless and easy! The company did a great job of making everything simple and, most importantly, fast! Our replacement device was delivered in no time and the process to set it up was met with no problems. The only problem that we encountered was the replacement device not getting service about a month after receiving it. However, we talked to Asurion about the problem and they promptly sent us another one. Overall, it was a great experience.

The phone will not keep a charge. I have to have a cord everywhere I go. Three hours in to my work day, I have to plug up my phone. As soon as I get in the car, I have to plug up my phone. If I were in an emergency situation, I didn't know that the phone would hold out for me.

Fastest service ever! I called to report my phone problem late in the afternoon and I got a replacement in the mail the next day in the early afternoon - amazing service! Mailing my phone back was simple as well. I would recommend this insurance to everyone. Thank you!

This service is amazing. Definitely the only good thing that will happen when you break phone. I travel often and my phone is a very important tool to me. When I dropped it I contacted Asurion, paid my deductible, received my exact phone without delay. Thank you for being you.

Happy with replacement phone but continue to get calls that we did not remove old phone from iCloud. Call and are told all good only to get notified again... each time with the threat of being charged up to $500! Call again and same thing... please take care of this... not okay!!!

It was fast and painless, no hassles. We will keep telling people about Asurion. I was totally surprised because I was thinking I was going to have to jump through a bunch of hoops. It wasn't like that. Within a couple of days we had the new phone and a prepaid package to send the old one back. Very professional.

Very satisfied with the service I received when replacing my phone. Everyone I talked with was friendly and professional. I'm very glad I decided to purchase the insurance for my son's phone and have recommended Asurion to my friends and family.

My phone got damaged after getting caught in a rain storm. After trying to try it out I had to request a new phone. I had the new phone the next day. I was very happy the phone could be replace that quickly. Thank you very much for the prompt service.

Mostly our experience with Asurion has been good until we returned the device and then was told we didn't turn off "find my iPhone" on that device and continue to be told that we don't have it off. The phone itself wasn't functioning to do it from the actual device, but when we go into the iCloud account to do it we are continuing to be told it's not done, we have spoke to numerous people trying to solve. This is frustrating and continue to be unresolved.

I've had some bad experience in the past with my iPhone 6s. They replaced it multiple times within a month and I was so fed up that I was going to drop Asurion and I'm glad I didn't. The representative that took care of me was not trying to give me a hard time like most I had in the past. Thank you.

The phone was refused at delivery and I never received my refund. I would like to know who I can speak with about getting my money back. I would like a response email. The attempted delivery was made by UPS and I never touched the phone. Please help.

Thank you for being so quick! This is my second time using Asurion and you have been fast and reliable. Phone gets here so fast and setup is so smooth. Thank you! Everything can be done online without waiting to speak with someone on the phone. All is so smooth.

Asurion made replacement process extremely easy to do, very friendly and personable associate help me complete very short replacement process. Had a refurbished phone by 5 p.m. the next day!! Only negative, I thought the $140.00 replacement charge for a refurbished phone was a little high.

Although customer service has been mostly good, I have had a bad experience with the replacements. The first one stopped working within less than a week and the second one, which I'm stuck with for now, is not working properly. It overheats easily and if someone calls me I can't hear them unless I turn on speaker mode which limits the functionality of my phone. I tried to replace this one and they said I had to call from another phone, well I don't have another phone and I don't have access to another phone until next week so I'm stuck with this dysfunctional phone. I hope next phone works well.

Fast and easy service that replaced my telephone immediately. The online claim process is very easy and user-friendly. The self-address envelop that came with my replacement phone made returning the damaged phone easy. I would recommend this service to others.

The entire experience was simple and quick, and everyone involved was courteous and efficient. My requests were respected and well taken care of. This was my 2nd experience with Asurion and both have been very smooth and easy. I would enthusiastically recommend them to anyone.

Had to replace granddaughter's phone. They were very expedient at replacing our phone and no issues with their return policy. Return envelope was understandable with label attached and able to scan barcode to check delivery status. Will use them again if we have issues with the cellphone. Glad to have them as the Insurance holder for the cellphone.

The first time I need, I am super happy with this service. When I called for the service I was surprised because we resolved the problem in minutes! I really liked that. I am loving my new cellphone. If something happens again I will contact you one more time! Thanks.

Great service. So easy and quick. Thanks for Making it so easy. I broke my iPhone and the process took 24 hours before my new phone arrived. I packed up the broken phone and sent it back. Return shipping was even included.

I think it sucks that you keep sending refurbished phones that continue to fail to work after a little usage and I have to waste my precious time calling, replacing and then hours reloading another phone you send, despite my clear pleading to send a brand new phone that works right, as designed, instead of someone else's problem child you try to fix.

Had to make many calls and took over a month to get a replacement phone. It was worse than a root canal without anesthesia! They kept on trying to convince us to take an inferior phone. When we finally thought we would have a replacement phone in about a week, that did not happen. Numerous more calls and threatening remarks before we finally got a phone about another week later. By far the worst experience! This is not insurance!

Thank you for a very easy online request process. Instructions were very simple to follow. Received the replacement phone the very next day. Instructions to transfer information easy to follow and complete for new phone. Return mailing instructions and packaging easy to use.

I have never needed to utilize my phone insurance until recently. When I did Asurion came through with an almost seamless transaction. I paid the deductible to have a cracked screen repaired. When the tech couldn't repair it, the phone was replaced at no additional charge.

10 minute call and device was shipped with 1 day delivery and was replaced the following afternoon. Excellent Service, Thank You, Very fast set up of the new device, five minutes and new device was operational. I will always have this replacement policy, you will lose or break a device sometime.

You guys are the best! Just as before, you replaced my phone and, my life is back to normal. No problems, transaction was smooth. I received my replacement device within 2 days. This is my second replacement phone within 2 years. No questions asked, so thank you...

My father is a war veteran with PTSD. The phone we have for him gives him a tremendous peace of mind going out of the house and it gives him additional means of communicating with family and friends. Unfortunately due to his condition he struggles with keeping the phone secure and he has had 2 issues with it in the last year. Your program has been very generous in replacing the phone when it was damaged, at a much more reasonable price. Thank you for program.

Very professional service from the start of my claim until I received my new device. Your service is well worth the investment that I've made. Thank you so much for all that you do to ensure that customers like me who needed a replacement device quick, fast and in a hurry are well taking care of.

I got my iPhone 6 wet and filed a claim with Asurion. By the next day, I had my replacement phone complete with return packaging and instructions. Hassle-free and efficient service. Later I had to call for help to make sure I had turned off location services and they took care of it right away.

Everything that was promised was done in a straightforward manner. You asked for certain criteria and we did it. Thank you for the time being short so the down time was minimal. That was important since my phone was necessary for my work. I hope your service will not be needed in the future.

While I received my replacement device quickly and had no issues with that, I have been repeatedly contacted telling me that find my iPhone was not turned off on the old phone and that I could be charged $500. I had to contact Apple tech support to ensure that it was not listed as a device on my account per the serial number. I did not have to do anything to disconnect it which tells me I did it correctly to begin with but was told at least 5 times by email/mail/phone that it was still connected to my iCloud account.

Great customer service especial the managers, had a good customer service. They did help me with what I needed help with, fast delivery and I also got a phone cover which was so nice from them. I will recommend to a friend.

It was quick and easy to enter the claim and I had the new iPhone the next day. The return process was also easy. However, I would have liked to have received an email that you received the phone and there were no problems with the return.

The whole process went very smoothly from start to replacement phone activation. I do wonder if the 'new' phone I received is not a refurbished model, as the battery life is not so great. Certainly not as good as when I originally bought the original phone.

Very accurate and efficient! I was glad that I had insurance. The service was nice to have. Thank you for being my company. Thank you and thank you so much. The one was broken and now I have a new one.

I had to order a replacement phone for my daughter and the phone was on order because it was out of stock but within a couple weeks the phone was sent to us. I am so appreciative that I have insurance on my phones and that I do business with Verizon.

Got a replacement fairly quickly. Wish you could do more on a Sunday to speed it up. Phone was sent fast but unfortunately Sunday was in the way and had to wait 2 days for a replacement. Overall, pretty good service.

Fast and speedy delivery. Easy to return phone with already posted envelope. I would definitely use again! The phone was in perfect shape when's received. And I liked that I could do it all online without having to be on the phone for a long time.

Filling out the claim was fast and easy. We received the phone quickly. However, the phone we received has a really bad echo when using the phone. Everything else worked well. I have used this company for many years and have never had a problem before.

The service I received was very good, however the first time I called in December, I was told that the replacement phone would cost $200. I decided to wait, but the cracks were becoming a problem so I finally decided I had to replace the phone and when I called the second time, the price was $149, but I'm not sure why there was a reduction. I completed the claim and received a new phone the following day with instructions for returning the damaged phone. All in all, pretty easy.

Phone was replaced quickly. Very happy at this end. But do wish the co-pay of 199.00 was less. Overall am very satisfied with the experience. All representatives spoken with were very helpful and expedited my getting a replacement phone within 24 hours. Am very glad I purchased the insurance.

Recently, I have found myself in need of replacing my son's broken iPhone 6 and Asurion was a joy to work with! The staff were both pleasant and professional in their tone, efficient in their handling of my issue and they made the experience as painless as I could have ever thought possible. I would definitely recommend Asurion to anyone hesitating to use their services!

I lost my phone and called them for a new one which I had insurance on. I received the phone the next day and took it to the Sprint store to get it activated, but the company had messed up and the phone wasn't operating properly. So I called them again and they said they'd send one right away. What happened when I looked up to get the tracking info? They said I had to send an affidavit for a new one (after they'd just sent me one the day before). So I filled it out, sent it back, and they told me it would arrive by the next day.

I was lead to believe that I would have my replacement phone the next day, but it took a little longer. I happened to get "picked" for an audit or something so it took longer to receive it. I use my phone for work and ended up having to borrow a phone from a family member in order to continue working.

My son fell off a boat with his phone in his pocket. They were very nice assisting me. Asked if my son was ok and gladly took me through the process of getting a new phone for him. It was delivered in 2 days.

I did not realize I would receive a refurbish phone. Must have been in the small print. The phone did some actions I did not ask it to do at first but now seems to work ok. Thank you for your quick response for my situation. You are easy to work with.

My daughter lost her phone and you had her reconnected right away. This is very important in today's day and age when we don't have a home phone. I was very pleased with our experience and would definitely recommend to a friend. Thankful to be insured by Asurion.

Excellent service! The process is very straightforward and very convenient. We received the new phone the next day and it is a matter of minutes to set it up. Great experience! Would recommend this to other people. Thanks you very much for taking care of customer!

We needed to replace two phones on our business account. The process to submit the claims was cumbersome; the phones that have arrived required multiple trips to Verizon to set up properly; and one phone never worked which then required another complete replacement through verizon. Very dissatisfied and wish I would have purchased the new phones instead of submitting claims. Customer service has been helpful, but the process was very, very disappointing.

My experience with Asurion was easy, accurate and a very pleasant experience. We made the claim and within a couple of days, we had the replacement phone. Even though I was not pleased with the selection of replacement phones, my husband does love the phone that was substituted.

When my screen could not be replaced, they offered me a new Galaxy S8 at a lesser cost than the usual rate. Very fast shipping! I am super pleased! Very much worth it to have insurance. My husband's screen is slightly cracked on the back so his is next! Awesome service w/ Asurion!

It's a beautiful hotel resort with the exception of the construction. I enjoyed my stay. I do believe that the prices associated with the hotel are little on the costly side but the water park co-located with the resort is a benefit. The staff is knowledgeable and courteous.

I was sent a replacement phone that when you hold it or put it up to your face the screen goes to static unless you hold it with both hands or hold it by the sides of the phone. But on the plus side I received it the next day and I do have a phone to use.

Couldn't ask for a better experience. Everything was clear and concise on what to do to file for my Iphone 6 replacement and my downtime was minimal. The technician I spoke with was very knowledgeable and personable, and the follow up was appreciated.

It couldn't have been easier to replace our damaged phone. From start to finish we had no problems at all. Very quick service. I will be keeping insurance on all of our phones. We would definitely recommend Asurion to friends and family.

This is the second phone this year for my kids that Asurion has replaced, the process is flawless and so easy you almost feel like you didn't do anything. It's amazing to me that an affordable service can also be of high quality, Asurion has definitely set the bar for customer service in this arena.

My insurance should be available to cover phone repair by your approved 3rd party shops. It saves money and time and removes need to update replacement phone. UBreakItWeFixIt could have repaired my cracked phone same day but you declined the service.

My phone was damaged and I called to use my ever increasing in price insurance. They sent a refurbished phone right away and within 2 days I had the replacement phone however the phone screen upon turning it on kept flickering. Within a day of having the phone the screen had lines and was unusable. I sent it back and received an immediate refurbished replacement. The phone looked new and I was excited however within a few minutes of turning it on the screen starts open areas and within an hour it's jumping in and out of apps without request. The refurbished phones are not on par with a new or even preowned phone.

I had a little issue with hearing while on speaker but it's working fine now. Service was super fast, thank you!!! Delivery and setting up the phone was a breeze. Sending back the replacement phone was also super convenient. Overall, I'm satisfied.

You won't regret getting this insurance! My experience was so easy to file a claim and it was completed without any problems. Lived up to its word. Now if you could guide my homeowner's insurance companies to do the same... I really appreciate the hassle free. Highly recommend your company!!!

Glad I took insurance on my phone! I have a great experience with Asurion. Customer service is excellent and it's totally worth to purchase insurance on your phone. Got my phone replaced the next day! This is my second claim and it was totally easy and thanks to the great customer service!

The First replacement phone I was sent stopped working on the second day I had it. The following phone was sent to the wrong address and I never received it. Overall bad experience. Phones shipped quickly though. So I guess that's okay.

From start to finish process went really quick and simple. Great service! All the mail packaging was filled out. Take out new phone, drop in old and send back, that simple. I have always had a good experience with your service. One time I actually had a phone go through a wood chipper and it was covered with the same fast service.

Process worked better than expected. Easy to file claim, emails as to claim # and replacement phone status, replacement phone shipped same day and arrived on time, clear instructions for returning the broken phone, easy to mail postage paid envelope, notification email of phone receipt. Thank you!

I have needed to receive a replacement phone on two different occasions in the last 2 years. Both times the customer service representative was helpful, knowledgeable and fast. As promised I received a phone in 24 hours or sooner. In addition it was the same model I use.

Tough to get everything together, but after I sent it in, everything went smoothly. Thanks. Not a lot of hoops to jump through and I had a new phone in under 4 days. You people are asking too much of this service, get over yourselves and do your job!

Very good services and very fast. Also reliable and really worth a dime. Had issues with the 1st phone but did it again the 2nd time and no problem at all that was covered by manufacturer. A lot cheaper than other companies and this insurance is a must!

Your service was outstanding. You help me with it all the way. Fast and friendly and I was on my way. When I had a question it was answer. I talk about your server all the time at work or when a chance comes up. Thank You for your service.

I was shopping at the grocery store when my iPhone was stolen from my purse. I was devastated. It is my lifeline in that it is my contact for everyone from dr to pharmacy to bank. Since I babysit two small grandchildren, it is my source of communication and daily planner. I feel so fortunate that I had the sense to purchase Asurion insurance. My claim was quickly processed over the phone and a new cell phone, the same one I had, was sent right out to me. It was so easy and such a relief to get back up and running. I highly recommend Asurion. We all think it can't happen to us, but it can and does.

The replacement phone I received had a bad touchscreen. It quickly got worse over the couple weeks I had the phone. I tried calling customer service, but I was unable to talk to anyone because I was unable to use the touchscreen to input my phone number (a requirement to talk to anyone in customer service). I ended up having to go to a Verizon store in order to call customer service. The customer service rep had me reset the phone, which I had already did at home, but she said that didn't count since I was at home. I was then told to call back if that didn't help. Of course it didn't help. In the end the Verizon staff member was able to help me get a new replacement phone (she deserved 5 stars).

My son's phone broke so we needed a replacement. Went online, set everything up and it was at the house in 2 days. Then he sent back the broken one by regular mail. Everything was as expected, everything went smoothly and everyone is happier for it. Thank you for making this transaction. Was so quick and easy!

I wasn't aware the deductible was so high, I wish it were more reasonable considering we pay monthly regardless. I think it should be reduced by half, even if the monthly fee had to be slightly raised. Furthermore, the delivery was vague and ended up being late. Perhaps using the United States Postal Service would be a more reliable.

When I filed my claim, I was told the phone was in backorder. Days later, still on backorder. I contacted customer service on numerous occasions asking if I could have an alternative, and they told me no every time. 7 days after I placed my order, I went online again (I checked the status every day) and I finally was informed that the phone I had was discontinued and I was offered an alternative. So, over a week without a phone, told by multiple people I had to wait it out, never notified that my phone was discontinued, except by a website portal 7 days later? Poor execution.

Very pleased with ease of claim and turnaround time! I have been using Asurion for my devices with Verizon for many years now and I remain pleased with the service writ large. Would like to see a lower deductible on the equipment.

Very pleased with the replacement of my phone. Asurion had always been a good insurance company. I've carried their insurance on my devices for many many years. They deliver next day. Good customer service for any questions you may have. Yeah!

I was negligent in my Recreational rock Crawler and my phone slipped out of my pocket and in the path of my tires and it was destroyed. Asurion made this easy as I was unsure I was covered for my own neglect, phone call took maybe 15 mins. Thanks for everything!

Good job. Yes I would recommend a friend. Your customer service was excellent and quick to resolve any issues. Thanks for the quick respond because I needed my phone fast. Now I'm checking to make sure that the phone continues to work well. Thanks.

The process of having our broken phone replaced was easy to follow and fairly fast in completion. The directions were simple to follow and everything worked well. We have used this insurance with two phones now and both times we’re very please with the process. Thank you for your wonderful services.

Thank you so much for a very pleasant experience in replacing my son's damaged phone. The entire process was very easy and pleasant. Definitely we will continue to keep this insurance. As a matter of fact I have added this insurance to all our phones.

The service representative was very helpful in guiding me through the steps needed to get my phone replaced. The process was easy, and the phone arrived the next day. Returning the broken phone was simple and I was able to place it in the regular mail, instead of trying to find a mail service to drop it off. I would definitely recommend Asurion.

Claim was very quick. I lost my phone. I made the claim via internet and next day I received a new phone with box and accessories. I think that this insurance is the best so far. I think, I will recommend this insurance to everybody. That's all I can say for now. Thanks.

Wonderful experience. Customer service was awesome. Everyone was very helpful. My phone arrived on time in good condition. Works great. Very helpful. No need to complain. Would recommend service to everyone. Love my Verizon phone. Data plans were cheaper.

Other than the unfortunate accident of dropping my new iPhone 7s (without my new Otterbox on it yet) 2 days after purchase and spending an additional $200, the experience with Asurion was great. I would have never thought the phone would slip so easily out of my hand. Our floors are granite tile in the kitchen area. NOT GOOD FOR PHONES! Thank you for your service (replacement because of cracked screen).

The only issue I have with Asurion is the cost. Otherwise, this is the best service money can buy relative to replacement plans. The process is fast and easy. The people are pleasant and professional and extremely helpful. I am completely pleased and satisfied with this service and would highly recommend it.

The service was easy to use and very prompt. My daughter lost her phone, originally thinking we would find it, we suspended the service. Once we determined it was really lost, I contacted Asurion through the Verizon website and she had a new phone in less than 24 hours.

I was concerned at first when my S6 went dead. But after contacting Asurion they replaced my phone, no questions asked, and again a very happy customer. I am back in business... Thank you, thank you, thank you.

Great experience. Good service, simple to the point and fast. So much better than the first time I used them to place a claim. Chatted online with tech support. They walked me through the whole process. I would definitely recommend Asurion to friends and family.

The replacement Phone came fast. However it came with a micro Crack in the glass. It has been slowly getting larger. Would have liked a phone with no cracked glass. Thanks. I look forward to a replacement phone with no outside damage. Thanks for your consideration.

The process was easy to use to replace our water damaged iPhone. The replacement phone was not new (refurbished); it is a serviceable replacement but the battery life is not as good as with the phone it replaced. We did not understand that the replacement phone would not be new.

I ordered this phone only a few weeks ago and My screen has two hairline cracks already and I've never even dropped it yet. Not very happy with this phone replacement. I think the screen on my replacement was somehow faulty. Sincerely, unhappy customer.

Screen was cracked in an iPhone 7 I had purchased through Verizon in April. Replacement arrived within 24 hours. I didn't expect that level of service especially since we live in a small town in North Carolina. Instructions for return were clear. I took my old and new phones into a Verizon office to be sure I had cleared the old phone as required. Shipping return was easy.

Expected run around and difficulty with receiving replacement but my experience was completely the opposite. Received replacement phone promptly and when they said I would. Felt informed throughout entire process. Would highly recommend to anyone asking if having the insurance is worth having.

My phone screen had cracked and after going on a vacation it stopped working entirely. I submitted my rather painless for to Asurion and they had a new phone to me the next day. It was fantastic. Thanks Asurion!

I made an insurance claim after dropping my phone under my lawn mower. The phone I received was obviously refurbished. I first noticed that the screen was not very secure. I powered up the phone and then noticed half the screen was black. Since receiving the phone I have noticed that the service reception is terrible compared to what I had. I have had times that it would not have service in Baton Rouge. I have also sat my phone beside my wife's and it would have no service while her phone had 2-3 bars.

The replacement phone that you guys sent me (LG G4) works fine, but I'm extremely disappointed with the replacement battery. The replacement battery that you sent lasts between 6 and 8 hours with minimal use, while my old battery (over a year old) lasted at least 12 hours with the exact same usage/conditions/phone settings/installed apps.

The process was quick and easy to exchange my daughter's phone that was broken. No problems whatsoever. A return envelope was also enclosed so that my daughter can return her old phone promptly. Thank you! I would recommend. :)

I didn't have to go through a lot of trouble shooting which is usually the case and received my replacement the next day! Right away I got the email and tracking number once it was available! Always very helpful and timely.

My phone screen was damaged a week after getting it. Asurion couldn't have made the process easier. Was able to do it all online in a matter of minutes. Thank you so much for making a stressful situation an easy.

I have to say that my experience with Asurion have been the best. Thank you. I received my phone as expected. The only down part was the address was listed with the incorrect info. Customer service are very helpful and on point with their customer service skills.

Getting a new phone was super fast and really pretty easy. After speaking to a customer service rep, they gave me the website to make my claim, I went online and did a search for how much it would cost for a replacement. I was disappointed it cost so much for a replacement, but did some research, called around, and still found it was cheaper than going elsewhere to get the part (cracked screen) replaced.

I accidentally dropped my phone in the hot tub, I had to call Asurion, to get another phone and they were great, received new phone the next day!! It was great!! They even had a package to send the old phone back for free.

Replacement cell and charger were sent quickly and you included the earbuds which was much appreciated. Thus you honored your promise. Thanks. Again, thanks for doing what we paid you to do.

My phone got lost during an outing in the country. I contacted Asurion and told them the situation. From there I received my replacement device quickly and was back up and communicating in no time. Thanks for the quick turn around time and the very polite people to work with.

An exact replacement was not available, and I didn't like the other phone they had as an option. They said I could wait a couple days longer and mine would be available. Arrived fast, easy to return. So glad I had this coverage!

We returned a replacement phone that we thought we needed on June 21st. Representative on phone said $149 credit would take 7-10 days. Nobody (either at Verizon or on the phone) mentioned that I needed to fill out of "refund request". I just got off the phone with another representative, who was very helpful, but it appears I will be waiting yet another 7-10 days. Absolutely ridiculous!

Initial replacement process was fast and easy... However a few weeks later we have another claim and a broken iPhone that caused a lot of problems and I had no phone to use on a planned trip for pictures and directions... Not too happy about receiving a ? Replacement... That was ? Broke??? Kind of a Hassle the second time around...

The process was effortless and received my new phone very fast. The only reason I didn't give 5 stars was because I was told by Verizon the deductible would be $50 cheaper than it was. Other than that I was happy with the process. Easy process for anyone.

Asurion delivered my phone the next morning. The instructions to return my damaged phone were included in the shipment. The instructions were concise. It was simple and convenient. I hope I never have to go through this again, but if I did, I am confident that I'll be up and going in no time with Asurion.

As soon as my claim was completed which only took a couple of minutes my phone was on my doorstep in less than 24 hours. My wife just gave birth to our first child the day before and was upset that she wasn't going to be able to capture the first moments of our new son's life. She was ecstatic when the phone arrived and she could take those pictures and connect with friends and family about our new addition.

Excellent service! Though the deductible is somewhat high, it restores routine that has been disrupted by losing one's phone. We are grateful for Asurion and recommend your coverage to others frequently. All six lines in our family are Verizon covered by Asurion.

After almost 2 years without a mishap, our child managed to get a hold of the phone and dropped it onto the concrete. Process was easy, delivery was fast. Very happy with the service. This is why we pay for insurance. And why we continue to protect our devices with Asurion.

Dropped phone and wasn't working properly. Was replaced quickly within two days. Sent out old phone. Also easy to complete. I will recommend this service to anyone purchasing a phone for insurance coverage. Very happy with the replacement phone also. Thank you!

Very pleased. Replacement arrived within 18 hours of reporting the damage and requesting a replacement. Return envelope and instructions very simple and user friendly to complete. Assistance was available if required but was not needed as my son knew what to do. Thank you.

The customer service department with Asurion was excellent. It did not take more than 20 minutes, and I think less, and I had a new phone on order. I was skeptical of the need for an insurance policy like this one, but with 3 children (one who painted my phone with water causing it to die) this was a good decision. My only complaint is this. My "replaced" phone has glitches and hiccups.

Asurion handled my claim promptly and with ease. It was a simple online process with clear instructions on how to return my damaged iPhone and when to expect a replacement. The replacement phone arrived as promised with very clear and concise instructions on how to setup the new phone. Return package with prepaid shipping was included making the exchange very convenient. Highly recommend their service.

I dropped my phone while out of town with my wife on vacation. Within 24 hours I had a new phone overnighted to me on the island where we were staying. I could not ask for better service. Wish that the premium that I had to pay was less, however, the service was timely and I received a new device.

My son dropped his phone while skateboarding. Cracked both screens. Contacted Asurion online and we had the replacement phone in less than 24 hours. Instructions were easy to follow and they made it easy to return the original phone by including a S.A.S.E. in the box. All I had to do was place the old phone in the envelope and put it in the mailbox. Great communication. They let me know as soon as they received my old phone so I didn't have to wonder if it was lost in the mail or in their office somewhere.

I had very high customer satisfaction with Asurion covering my product. They were very helpful and quick at getting me my new device. I would highly recommend them to everyone. They are also very friendly and understanding. I could have asked for better service.

I lost Samsung Galaxy Edge 32gb recently and I called them for the claim. They approved the claim and I got the phone next day but it was S7 and not S7 Edge. When I called customer service to ask about it, they mentioned that they didn't have the phone in inventory and I have approved them to send me S7. I told the representative that such communication never happened and I was never given an option about waiting or getting the comparable phone instantly. But she kept iterating the same thing again and again, basically saying that I am lying about. I told her that it was a miscommunication at their end they need to take care of it, but she denied and said nothing can be done as I have accepted getting a different phone.

My phone has a cracked screen and cracked back. They told me I had to fill out some paper which I have done. Multiple times with a copy of my driver's license. Every time I fill out the form they come up with a reason why it's not good enough. I wouldn't recommend their insurance on any device. I would rather spend the money on a new phone than to deal with them. You pay them every month and when you need to use what you pay for they are no help at all.

My phone broke and I went on your website and filled it out. Was easy and had new phone next the day. The battery was brand new. And was charged. Thank you so much. Very professional. I'm happy. I would definitely recommend this website to anyone.

Asurion made filing a claim extremely easy. My replacement device was shipped almost immediately and I received it sooner than expected. The return instructions were very simple and convenient. Tracking it was also very easy and as soon as they received my bad device, they emailed me so I knew it got there.

The whole claims process was a mess! Submitted payment, payment was rejected, never got notified it was rejected. Chat representative said they did not inform of rejected payment. Only found out by trying to figure out where my shipment was the next day. Idiotic.

I was surprised to find out that my replacement phone was not going to be a brand new out of the box phone, it was a refurbished phone. I paid for the insurance for almost two years and then I had to pay your deductible. Under that kind of insurance program I would come to expect new... not refurbished. Sure the phone works fine and I have a year warranty, but to me it's the principle of the situation.

Although damaging a phone and having to replace it is certainly inconvenient I have to say my Asurion insurance worked exactly as advertised. Pretty painless to get a replacement and return the damaged phone. Will definitely recommend having insurance in place.

This is at least the 5th time I have used phone replacement; I am paying for insurance on two phones. You are always asking for a deductible before you will mail out a phone. You never advise of any new prices that are added to my account, henceforth you keep charging me for phones that my insurance should have covered.

My stepdaughter had damaged her phone so that it was nearly destroyed. Asurion replaced the phone immediately and made it very easy to do so. I would recommend Asurion in the future to anyone with similar difficulties. Thank you for your prompt attention and concern.

This was a fantastic experience. Submitting the claim online couldn't have been easier and more efficient. The directions were clear, the response timely, and I received my replacement even sooner than I expected. I am extremely happy with this experience and would be happy to do business with Asurion in the future.

Had great service getting my son's phone replaced that he dropped in the toilet. The CSR was very informative and helpful and the process was easy to follow. I really appreciated the help and guidance through the entire process. Glad to have the insurance too.

My son lost his iPhone in a concert. He was very upset because he had no phone to use at that time. So we contact insurance and quickly set up for a new phone delivery. An awesome service! We got new iPhone in three days. Exact the same as the lost one. I appreciate the excellent service.

Thank you for a speedy delivery. We haven't had any problems with the replacement phone so far! :) If we ever need your service again we will gladly come back to you guys. The fee is reasonable as well and the process was super easy. Will recommend your service to friends and family. Thanks.

I turn in a claim, phone usually arrives by the Next Day, easy directions to get my new phone working and easy to return! Thanks!

I thought your service was great! The representative I spoke was friendly and helpful! When I was sick to my stomach because I dropped and lost my phone in a lake, I was relieved my insurance covered it. I received a voicemail late June telling me I may be charged $300 for not returning my phone! It's at the bottom of a lake! I was very clear to everyone I spoke with and no one said I would be charged $300 for not returning my phone! Please tell me this is just an error!

Very happy that I got the family plan with Asurion. It sure has paid off. I bought the whole family iPhone 7 plus that they absolutely love, but knowing the kids (even big ones) accidents happen. I would encourage everyone to get insurance, Asurion for sure. They are friendly, fast and very helpful. Thank you again for being there for us.

The representative on the phone with me was able to answer all of the questions that I had which was super helpful and made it easy when it was all on the phone. Sometimes I don't want to make a mistake if everything is online, but when I'm speaking with a representative that knows everything it helps that he/she reassures me that all my info and process is correct.

The paperwork was a bit of a hassle but once we got through all of that the process was easy enough. The Verizon rep was somewhat helpful in getting the claim started. I was not overly excited about the $150 fee to replace the phone but I guess with the cost of phones these days that isn't too bad. Overall, I was okay with the process.

I am very satisfied with the service that I received during the time my phone wasn't working. I appreciate the quick response and service that I received. Yes I have and will continue to tell my family and friends about the great service that Asurion provided me.

My tablet had a cracked screen. I received a new tablet that is working great now within a matter of 2 days and I am very please. I am confident that I will be pleased with any repairs or issues if there are any further issues in the future. Thank you.

The process for my damaged phone was too long and tedious. I had to send several emails as well as download and fill out an affidavit then find someone to scan and send it back. The whole process took way too many steps and took 10 days. My daughter list her phone and she sent one email and had the phone in 2 days. How does that make sense? I would like to retrieve my pictures from my phone I sent in... How can you make that possible?

Was pleased with how quick and easy it was. Had to call and ask a question and got a quick and easy answer. No complaints. Phone that came looked new even though I believe it was refurbished. I couldn't tell though.

I cracked my phone screen within a few months of owning my LG v20. The process was quick and easy. Just had to fill out the claim form and provide the proper verification and I had my new phone by Monday (I filed the claim on Friday). Had no trouble replacing my phone or sending back my old one.

The phone isn't good of a quality and it has touch screen problems, preventing me from texting or going on apps. It freezes every now and then, forcing me to restart the whole phone. The back camera is also messed up, not allowing me to take the pictures that I want.

Loved how fast the phone came, especially because I called at 6 pm on a Saturday and the phone was to me Monday by 9 am! The service I received over the phone was good. Unfortunately, the deductible killed me though! I wish there was an option for different deductible plans.

Broken Phone/Deductible - While the speed of delivery and associated service of my new phone was stellar, I cannot for the life of me understand why I must pay a monthly fee for insurance AND $199. This is exorbitant and ridiculous. Why do I have to do both???

In the past we have been extremely satisfied, they have either fixed or completely replaced the item. However this time I have had to sent the Tablet back twice for the same problems and it still isn't fixed! Now they are saying there is something else wrong with it and I should make another claim - pay $75.00 again to get it fixed properly. This has been going on since March.

I was denied the use of my insurance when I applied online & was sent back to Verizon for a replacement. Verizon sent me back to Asurion & over the phone I was able to access my insurance. It wasn't easy to access but I am glad I have a working phone. The phone I received, though, has some glitches, like a speakerphone that doesn't quite work perfectly. Also, slow responsiveness in the keypad. It seems like a refurbished phone.

Asurion provides very fast service with a very minimal effort of claiming the instrument. Good website experience and nice customer service. Have been with Asurion for last 4 years and will continue to be... Highly recommend Asurion!

My phone was stolen on a Friday. I contacted Asurion on Saturday and by paying my deductible I had a brand new phone by Monday with no hassle. I thought the care and service was great and I was ever so thankful that I had insurance on a three-month old iPhone 7.

My daughter's phone (an old Samsung S3 mini) totally stopped taking pictures - it was older anyway - it got replaced in a timely manner by Asurion. Didn't have any issues with timing, service, nor call center. Would recommend them, especially since these phones are used everyday!