Asurion Reviews

While we were on vacation my son's phone slipped out of his pocket and into a water-filled canal. Thanks to Asurion I was able to file a claim and have a replacement phone delivered to us within 24 hours. It was a lifesaver!

After completing the initial claim form, I received my replacement phone the next day. Come to find out, that phone had other issues - with the speakers. That was disappointing, but it happens with refurbed phones. I called to get the replacement replaced and the gentlemen who took care of me was great. Seemed knowledgeable, and was very friendly.

This has been the first time I had to call on Asurion for assistance. My experience was satisfactory and I am so grateful that I am insured by them. The associates explained everything to me and were very patient and considerate.

Transaction went smoothly. Stress free!! The phone arrived within 2 days and my local Verizon store helped me fire it up! So far it is working fine, not sure if it is a refurbished or not. Certainly worth the monthly fee.

I had an issue with my cell phone and the entire return and receipt of a replacement phone was an easy procedure. I would highly recommend Asurion. They follow through with what they tell you. The new phone, upon arrival, was ready to be set up at my local Verizon store.

I ended up breaking my phone Moto Z Force Droid and was able to file my claim in minutes, I was then told my device was on backorder and could continue once available. The very next day I got an email letting me know it was ready and I had my phone back in less than 2 days.

The representative went out of her way to help. My iphone5S was no longer available and she found a quick workable solution by offering a replacement that arrived the next day ready to go! She was great. Provided any changes based on the phone replacement.

Cracked phone. Got new phone next day. Process was easy and quick. People were nice and helpful. I would recommend to a friend. You can upgrade for free if they do not have your exact phone in stock. Return process was beyond simple. One simple phone call.

Lightning fast and handled everything well, good job guys. The phone was over nighted to my house along with the return envelope. Everything went very smooth, and the online affirmations of everything assured me that I was in good hands. Great Service.

Asurion was very prompt with my replacement phone. The instructions for transferring data were clear and easy to follow. I am very satisfied and would recommend all my acquaintances to carry insurance and use Asurion if ever the need arose to replace a lost, damaged or stolen phone.

My phone shell was cracked and would charge properly. I received the replacement phone quickly but did have trouble with proper SIM card. Didn't come with phone or if it did it didn't work but resolved issue at Verizon store.

The process took a while but once the paperwork was completed, the phone arrived quickly. I wish Verizon made phone replacement easier. Having to do it by mail is frustrating because when you need a phone waiting 2 days feels like forever.

Phone was delivered the next day. Took iTunes iCloud longer to backup & setup phone than replacement process. Replacement phone had lots & lots of storage, color I liked, almost felt like upgrade. Phone was damaged & Verizon told me it was not so I made sure it was damaged. Asurion never gave me a problem.

Got a refurbished phone, screen wouldn't work at all, called, got a new one a few days later, maybe had it for 3 days and the screen went out again. Ended up just buying a new one. Horrible job at refurbishing phones. Verizon needs to use a new company.

I was back up and running with my new phone in less than 24 hrs. I had even had a total loss of my phone. I submitted my claim online and was ready go. Phone came as they stated first thing the next morning. Took me longer to get everything set up I wanted on my phone than it did to get the phone.

I had dropped my phone. The process was simple and I am glad. I had a bit of trouble knowing just what to do. Can't find some files I had hoped to save. I really don't know about this stuff. It might be better if I was given more detailed instructions.

I bought a fridge from Home Depot with extended warranty from Asurion. The fridge stopped working so I called asurion to schedule repair. I was told that they could not cover the repair because the fridge was abused. I asked to speak to supervisors to no avail. The abused fridge still has the protective plastic that it came with. I invested 2500.00 for the fridge plus the cost of extended warranty. I had a bad experience with them. I would not buy appliance at home depot because they do business with Asurion. They take money but will do repairs.

Easiest warranty company to deal with. Fill out some info online and phone arrives in the mail a day or two later. Never had a problem with replacement handsets either. Once they didn't have my phone in stock so they sent me Best buy credit for the full price of the phone instead. 10/10 would recommend.

Very prompt service. Very satisfied with the replacement on the 2nd time. The first one was defective but replaced again within 24 hrs. Definitely good experience even while traveling out of town in NC for 6 days. Wish they were placed with new phones rather than remanufactured phones.

Thank you so much for your excellent customer service which is super fast and professional. My replacement device is perfect and it is like I never skipped a beat when I lost my other device. I do appreciate all that you do and I will be doing business with you again in the future. 5 Stars!

I was unaware of the deductible. So that was a bit of a shock. It was not explained well and I did not inquire properly when I purchased the insurance. It was also not as timely as I thought it would've been. Believe I was without a replacement for a week, again partly because of my availability to be home to sign off for the package. I understand the need for a signature, however maybe there could be a option to ship to a local store that has more reasonable hours. Wait a entire day for a delivery is very annoying. I was also told my phone was no longer available, but when it arrived it indeed was the same phone that I had had prior to the incident. Not sure about that process either.

The woman that helped me was knowledgeable. She was very sweet and answered all of my questions. I loved the fast delivery. The device worked perfectly. The process was extremely easy! I would definitely do this again. I would also recommend this to a friend.

My Note 4 stopped working. I called Asurion and got a new phone delivered to my office the next day. I use my phone for my real estate business so with one call I was back in business. Thank you Asurion. Awesome :)

I had a cracked screen and the replacement of the phone was no cost, and easy. It's a genuine attempt at good customer service. However, the replacement device I was sent can't hold a charge for even a day. It behaves differently, and has different updates or apps(?) that make it slightly different and drain the battery. It's too much work to complain and try for a better replacement. I guess I can't expect a new phone, but the replacement isn't great, thus 3 stars.

Everything was fine. The new replacement method is a major pain in the butt. Also my original phone was a Note 5 but they said they were out so I had to get a Edge which is a terrible phone but other than that everything was fine.

The reason for the bad review is that I had to wait way too long for service. 3 weeks in my opinion is far too long. I feel like I pay for the insurance to have the replacement within a day or 2. I talked to several people throughout the process and they were very professional and courteous. I just think the process needs to be much faster.

Very fast replacement of iPhone after I accidentally left it on the back of my toolbox of my truck and ran over it. Had my phone the next day after contacting them. Five stars for replacement and accuracy.

The customer service was great. The only thing I am slightly disappointed in was that I had to basically go down a generation of phone. I had the V10 and would have been happy with either a V10 or a V20. There were none in stock so I settled for the LG g6.

Everything was done well and efficiently with the replacement of our Verizon phone - thank you! The calls and Mailing were on time and safely delivered. Thank you for being so quick and efficient in handling this frustrating experience for us.

While the replacement process was fairly easy, the first phone that was sent to me was defective so I had to start the process over again. It's a not a huge deal, but it's a pain to have to set up multiple devices and link and unlink and relink your iCloud account.

I lost my phone and asked for a replacement which arrived promptly. Then I found my lost phone and contacted Asurion to see if I could reactivate my lost phone and send the new phone back. Both interactions were handled with professionalism. The Asurion representatives were knowledgeable, courteous and efficient. I could not have asked for better service! Bravo.

I washed my husband's iPhone 6. Had insurance. Paid for a new phone at AT&T store so he would have a phone while I tried to get it replaced. I have been to 2 AT&T stores and filled the claim form for a replacement 3 times sending in the required ID, following instructions from AT&T and customer care personnel. I have called numerous times and been cut off, placed in loops of no return, and transferred into thin air. 4 months later no replacement - just inane requests for more information, faxed or uploaded docs, denials of claim and e-mailed requests to call back.

I had my iPhone 6s replaced at the end of May and I paid almost 200.00 to replace it. Today I was sitting eating at lunch and suddenly it crashes. It will not turn on at all. I am highly upset. The phone was fully charged and worked well that morning. I've never experienced this with my iPhone and feel as though I was given a defective phone. I am currently without a phone.

Absolutely flawless, and painless, processes for defective and stolen phone replacements. This company does what it advertises. Very impressed at how smoothly the claim process went. My daughter's phone was stolen and the replacement was in her hands in less than 48 hours. Outstanding! Several defective phones were replaced very quickly. Great value for the money.

Faxed receipt to Asurion as requested for replacement telephone that was pre approved by Asurion. Was told check would arrive in 7-10 business days. Waited 2 weeks and called again. Talked to Maria in the "CEO's Office" who apologized, said they didn't receive the fax, and asked me to take a photo of the receipt and send it to her via email, which I did. She responded immediately that she received my emailed receipt and had forwarded to Accounting, I would receive my check in 7-10 business days.

The only problem I had was that it took several days to get my replacement phone. Otherwise I was satisfied. My new phone works very well and I am pleased with it. Thank you for your time and consideration. I will continue to use Asurion and Verizon.

I am not pleased with my experience because I insured the phone under the impression that if damaged the same make, model and color of the phone would be replaced. I received the same make and model but learned the color (gold) was discontinued, so the phone replacement came in black. I am not pleased with the color of the phone at all.

I purchased coverage for my phone and the screen broke so I filed a claim which they denied saying I wasn't using the phone. They asked for date of occurrence on the affidavit but said I did not list date of last use, then they said I wasn't using my phone. They refused talk to me about it when I called them. Then they just disconnect you. I called my carrier who said they deny everyone they can and then make it next to impossible to file a claim. They said the next thing they usually do is they will say that you didn't return the phone to them if you send it in for repair.

I needed to file an insurance claim on my cell phone recently. Asurion took care of my needs and sent me a new phone the next day. They are a great company with wonderful service! I would definitely recommend Asurion.

Great service... Very happy. Would recommend to anyone. Customer service patient and very helpful. One of the best customer service I have ever seen. She is an asset to your company. She should get a Bravo Zulu. Great job. I am very happy with my new tablet.

Overall okay with replacement phone. The phone gets stuck and freezes when using safari and apps. Also it seems to load things really slow. I have to turn it off and back on. Quite frustrating at times but I am happy to not have a cracked phone anymore.

I received the phone in a very timely manner and it has been a flawless transition to the new device. Excellent service and communication on Asurion's part. Highly recommend their service and I will be using them again with my other phones on our plan. The process for replacement was very user-friendly.

My experience with Asurion was excellent!!! The associate was very helpful by taking my claim information and submitting it so I could receive my replacement phone. No complications, it was simply easy, and it didn't take long for my phone to arrive. Thanks, Asurion!!!

I repeatedly ask the Asurion rep if I was going to get an iPad Pro 12.9 to replace the 12.9 that I lost. She told me that yes a 12.9 inch iPad Pro was going to be sent, only to have sent out a 10.5 inch iPad Pro. I had to call up Asurion again to have this fixed. I was sent out the correct 12.9 inch iPad the second time because I talked to a Verizon specific rep. I don't know if that made a difference but the second rep was able to get me what I needed. From the time I originally filed the claim to when I finally received my correct equipment was almost 2 weeks. That's far too long for an essential device that I use for my business.

My phone was replaced and I was back in business the next day. Very easy replacement, no hassles. I would highly recommend this insurance to anyone who needs to maintain a reliable phone service. I was impressed with the ease of completing and processing of the claim.

I was using the pattern security to lock my phone, then I forgot the pattern I used. So the representative reset my phone for me to unlock it. Very helpful and I know I won't be using that security mode anymore not the way my memory is! Lol!!! You guys are the best???

Asurion was extremely helpful regarding processing my claim. I spoke with multiple people on the phone to clarify some questions, and they were all knowledgeable and efficient! Returning the phone was easy as well. My only concern was attempting to determine if the findmyiphone feature had been turned off, and that was an account issue on my end.

The whole process went very well. It has been over two weeks since we dealt with your company so I don't recall any problems. The bottom line we got our phone replaced the next day. Just glad we had the insurance for this mishap.

The phone that was replaced is over 2 years old (Galaxy S6) so I felt the deductible was a little high. The entire process of filling out the form to request a new phone and then receiving the phone was very fast and easy. And so far I have no issues with the replacement. Will use again in the future.

Asurion was good and nice and reassuring on the phone when making my claim... Gave me no runaround. Shipping of the phone was amazingly fast so fast it was ahead of their estimated time arrival... It's good to know at least somebody out here in this good forsaken world does their job and good at it.

Fast response and considerate of my needs. Their response to me was one that I'll be able to tell others about. I couldn't have asked for anything more. Thank you for making my experience a great one and one that I'll remember in the near and distant future.

My broken iPhone 7 was replaced within 24 hours! The claim process was easy. I would highly recommend this service! The representative was kind and helpful and the forms easy to fill out and understand. Definitely worth the extra monthly charge just for ease of mind!

Very nice experience. Everything happened as explained, I had no issues with the entire experience. I would recommend this company to others as it was so smooth and they lived up to exactly what they said they were doing. The prepaid envelope was an easy step just to drop it in the mail. Also the email follow up was also nice to avoid wondering what happened or if they received the device.

Asurion was very quick to respond and sending out a new phone. We are very pleased with the quality of the replacement Galaxy S7 Edge. It was delivered the very next day and included a return envelope to send the broken device back. I am very pleased by the quality.

Service rep was nice but was not at all knowledgeable about the logistics of the replacement phone. She had to put me on hold, but was still unable to fully give adequate description of the replacement phone. When the replacement phone arrived, it was definitely not what had been previously discussed with the service rep.

When my phone slipped out of my hand I thought I caught it before it got wet. I was wrong. I should've taken the case off and really looked at it. A few hours passed before I looked at the phone again. Now panicked I rushed to the store to buy rice to dry it out. Lol. Should've just went straight to insurance as it was so easy!

You provided excellent service in the return and delivery of the replacement phone. I received it, as it was stated that I would. The price getting a new device is a little pricey, but if you want a new phone the next day, it is worth it.

I was very satisfied with the effort Asurion employees put in to get me my new phone fast. I really depend on it for work. Thanks guys for being there for us customers when we need yall. I will keep on insuring all my devices with yall.

To have your vehicle broken into is one of the worst feelings in the world. Especially when you leave your valuables in there for safety. Thanks to Asurion though I was able to get my phone replaced in just a few days. The process was easy and I was able to complete from a friends device in no time. Total life saver. Thanks Asurion.

Well handled from the beginning point of the claim. Great communication which is the key to a great experience especially when it comes a cell phone that is very important these days. Appreciate the service given son that I remained comfortable... the delivery if the phone was grade A. With that even keeping me in the loop with the device being sent back and emailing me that it came in to your facility.

The phone arrived in the time frame promised, which I really appreciated and was functional. I was sorry that they could not promise me a new phone. Overall, I'm glad I had the insurance. It has been a pain to restore all my functions. I lost all my text messages from the old phone also.

I was very upset over someone stealing my phone and you guys were very compassionate about it. I contacted Asurion and I received my phone fairly quick. Thank you for all your help. I am so glad I have protection on my phone. I would definitely recommend to friends.

Professional, extremely efficient, and the simplicity of it all made it a worry free process that was completed in such a timely manner that the efficiency of it seem to eliminate the time lost due to the loss of the phone - excellent service and would recommend it to everyone.

The experience was terrible. The phone's battery I received is terrible and dies so fast and the fact that I had to fax everything was a joke. We live in the age of the iPhone. Get with the times! I should be able to do everything on a smart phone. Not impressed w your company. Would never recommend you.

My first replacement was defective. The customer service was understanding and easy to work with. It doesn't cost me anything to receive another and I even received my next device the following day. I would recommend this company to anyone.

My old phone which I'm waiting to send back is at least 60 percent brighter. Also my old phone is 50 percent louder. I'm very dissatisfied with my new phone. It don't seem like the same phone. Can I have a contact number? How can I resolve this?

Yes would recommend service to friends. I received the phone when they said it would arrive with no problem. With good quality phone. And no problem activating it. It's a very good idea to replace your phone in case something happens. You can rely on this service.

Had a new one the next day, a teenager with out his phone is a house you do not want to be in for very long. Thank you for the fast and friendly service. Hope I never have to use your service again but if I do I know it will be quick and easy.

Battery doesn't hold a charge. Service to get the phone was great and it arrived quickly. However it doesn't hold a charge. I'm having to charge it several times a day and I didn't have the issue with my other phone. I feel like they should be testing the phones they send out better so this doesn't happen.

I'm very pleased with how quickly the device arrived. And the device has given me no issues at all since I've received it. I may have been a bit confused on how to make sure ALL my information on my old phone was transferred because when I tried it was unsuccessful. But after taking it to a Verizon store, they switch almost everything. I am satisfied now. Thank you.

Broke the screen on iPhone 7. Received like-new replacement in 22 hours. Extremely easy to return broken phone with prepaid pre-addressed packaging. At first was unhappy with having to pay for replacement but after thinking about it realized I received an expertly refurbished phone in less than a day for less than the questionable cell phone repair store down the street would have charged me! So in the end I'll say your plan is a great deal! Great service, happy with like-new replacement. Thank you!

Had to replace a lost phone - ease of using the internet to file the claim made the whole process simple and quick. Got the phone immediately and didn't skip a beat. What I needed to get the phone up and running was included, along with the necessary extras. No worries or hassle. Thanks.

Called to verify additional information and the female I spoke with was terrible. She basically said I was lying about having insurance prior to July 10. Wanted to charge 225 dollars when I've never filed claim saying the insurance is new. Called AT&T, they verified I already had it. After over an hour on the call Asurion would not continue to fix the problem and said they were closed leaving me to call back again for same thing!!!

First replacement iPhone 6 had issues with loss of wifi and Bluetooth and Asurion overnighted a new iPhone to me which hopefully will work better. Good customer service rep on phone who promptly placed the order and requested a new phone not a refurbished one.

I received prompt replacement of my broken phone. As a nurse liaison for a Hospice company, it is imperative that I am able to receive calls from patients and family. Thank you for getting me a replacement the next day!

I received only courteous, professional service from knowledgeable Asurion representatives. My device was delivered to me asap with absolutely NO hassle. They even allowed me to upgrade from my broken device. Now I am delighted to have an upgrade that I hadn't considered. But, THANK goodness for the insurance coverage provided by Asurion that not only did they replace my broken device but upgraded me to an s8! GREAT!

Very professional and understanding. The first phone was not correct but we found what the problem was and fixed it. In conclusion we ended up with the correct replacement and sent back both phones. The representatives we spoke with were extremely helpful and patient! Thank you.

After my phone was stolen it only took a few minutes to place the claim and I received the replacement phone the following day. Asurion was easy and quick with their service. I would definitely recommend them to my friends and family.

Phone was broken. Call to replace phone. Personnel were very nice. Easy reaction. Received falling in the exact time they said I would. Very pleased with service. I would recommend service to anyone. Very pleased replacement with simple process. I would like to thank you for your help and replacing my phone.

Asurion is always so fast! I have had my fair share of loss and damaged phones with my family plan and personally. I never wait for a replacement. I have a phone the next day every time! Service has never been so good, in a world where your phone is your life!

Your agent was very helpful in handling my case. Everything went very well and she got me the upgrade at no extra charge, you didn't have the phone that had the water damage. I don't have anything more to add, but your agent that handled my case was very pleasant and polite.

Asurion was very responsive when I called and informed them of my damaged mini iPAD. I received a replacement in a matter of a few days, and returned the damaged one without a glitch. I received email confirmation that the returned mini IPAD was received.

I was very thankful for the quickness of receiving my new phone. My only complaint would be the high cost of the deductibles. Other than that I was well pleased with the response time and also well pleased with how easy it was to file the claim. I gave 4 stars for the rating and would have 5 starred had not been for deductible cost. Overall very satisfied.

My son lost his phone, he is 16, this is why I have insurance, I got ahold of Asurion, they were able to get the replacement phone here as quick as they could, of course my son wanted it that moment, but he is 16, and mail doesn't move that fast. I have always been pleased with the service I get when there has been an issue with any of our phones and have had to use this company, I wouldn't go without the insurance.

I very much appreciate your quick and helpful work in replacing my iPhone. It was a very painless and grateful time for me. I have never had such great customer service, quick turnaround, effort to make sure I got my phone, and that all went so well! Thank you soooo much!

The service provided by Asurion was slow, confusing, and frustrating! The explanations given and the lack of guidance offered made the experience infuriating. The website was not helpful and calling on the phone was not helpful. I would not recommend Asurion.

When I processed my claim with Asurion I was informed that my 16GB iPhone SE had been discontinued so I received a free upgrade to the 32 GB iPhone SE! Overall great experience, the phone is brand new! Shipping was prompt, and the phone was brand new in the box, for a fraction of the cost to replace!

Made a claim for a damaged phone Monday and a replacement of the same phone was delivered by the end of the next business day. This was great! However, the phone wouldn't hold my settings, did funky things with Facebook and finally blacked out on Friday so I was back to Verizon to request another. The upgraded one arrived the next day and it's different but wonderful. It was a stressful week but all is fine now.

The phone came as promised. Had trouble downloading the contents of my phone and a very nice lady there helped me. Everything did not transfer over, however, such as contacts, so I did it manually. I had to keep phone longer.

Their service is always quick and simple. Very courteous when talking by phone. Only problem I had was the return envelope being too small. I called and they sent another one that was the same size, so I purchased a bubble envelope and tape the small ones to the outside for the shipping label.

We have a family plan, and my grandson's phone needed repair in another state. I was not able to request this by email, so I called. The representative was excellent, helping me find all information needed, giving me full instructions, on the phone and mailing them to me... The new phone was sent out to my grandson the next day, and arrived before the promised time. Friendly, very nice rep, extremely helpful.

The experience was seamless. Thank you very much! I would recommend that people use this insurance coverage for their devices. Our questions were answered quickly and the new device was sent the very next day. Again, thank you very much, we are satisfied customers.

My experience was excellent! Very easy and very fast. Thanks so much! When I needed assistance, there were customer support agents that were very easy to get in touch with. I highly recommend this company and getting their insurance. Thanks I appreciate it.

I got my replacement device within a day... started out fine but it isn't charging like it should... And it is overheating. Other than that I have no complaints. I am sure they would fix these issues but haven't got in touch with them to try and resolve this issue.

Very happy with the quick delivery of the replacement phone. The replacement cost or deductible is a bit high in my opinion, but then again the cost of a smartphone is more than two times what it should be based on cost to produce the phone.

Our son's screen cracked. He tried to replace it locally, but there was internal damage apparently. We sent it to Asurion, and received a replacement in 1 day. Super easy process and the new phone works perfectly. So glad we have Asurion protection!

Called Asurion for repair on a cracked screen. They gave me a claim no and sent me to UBREAKIFIX. Arrive and they could not work on phone due to wrong IMEI no. on file. Verizon has the correct no. Asurion does not. 3 claims later, hours with Verizon, & Asurion, 3 hours repair session at home to get proper IMEI no. in the system. IMEI still not fixed. My phone not repaired.

All of the representatives I dealt with over the phone were very rude but once I finally went online and did my entire claim myself, I was able to get everything taken care of. I am very happy with my device. It is perfect for us.

The process to get the lost phone replaced was very smooth. The phone delivered seemed to be dirty on the surface (grimy around camera and some adhesive residue). It's a little glitchy, but it will work until a new phone is purchased.

Not at all impressed with the apparent lack of willingness of your employees to assist with getting paperwork straight when I filed my claim. Nor was I impressed with not being able to get another Blackberry like the one I was replacing. Overall it was a cumbersome and truly unsatisfactory experience. I rate it 0 stars.

The agent were cordial, friendly & helpful. Told me how to go about getting the information I needed. Supplied me with telephone numbers and what department to speak with. Also told me to call back if I didn't get all the information I needed & they would help me further.

Thank you for the fast shipping. The replacement phone is working great. I will be recommending all my friends and telling everyone how fast the shipping was and the customer service was great. I have had my replacement phone for about a month and it's working great.

Submitted claim for a lost phone. Received replacement the next day. Replacement phone was in great shape and worked properly. Still works no problem a month later. Claim process was simple, smooth, and easy. I have no complaints about the experience.

My phone was cracked on the front and back, so for $150 I was able to get a "new" phone. My only suggestion would be that I wish Asurion covered back of phone replacement instead of just front screen for $50.

My phone (iPhone 6s) broke on a Monday. I contacted Asurion, had my replacement by Tuesday afternoon. Awesome right? The phone they sent me was refurbished, and defective. It powered on fine, but in the set-up, it would not accept a SIM card. I tried my original SIM card, the one that came with the replacement phone, and half a dozen others at Verizon (my carrier).

Tried service twice now. Both while traveling. First was broke upon arrival. Second lasted a month. Since traveling I was forced to upgrade due to not being able to wait a day. Wish the carriers could replace instead. Insurance is for emergency situations and I couldn't use it because I needed a phone asap. Now what do with my old phone that was insured and is broke? Fast delivery and pretty good customer service but overall, received 2 broke phones. Where is the quality check?

My new phone only receives about half of the phone calls I get. So I am not happy about the replacement. I wasn't sure who I need to contact. Just started doing it about a week ago. I was happy with the service until my phone stopped working. Please have someone call **.

Very satisfied. My phone was replaced within a day and a half. Filing the claim was simple and straightforward. I was really surprised at how easy it was to put through a claim. I would definitely recommend anyone to use Asurion.

Great service and fast delivery! Very happy customer! Keep up the good work! Old phone was damaged pretty badly and not working 100% so we used the online service and was very happy we did so. The new phone was delivered so fast and activated fast!

Very satisfied with the service and the tablet and the attention from the many representatives I spoke with from beginning to end. The first tablet received however was defective and had to be returned. That problem was rectified quickly.

Super easy! Filled out all the info online. They sent us a new device and we sent in our damaged one! The whole process only took a couple days! Very pleased with this company and if I ever have another issue I will def use them again. Thank you Asurion for making the process simple and easy!

My phone was stolen and I received a replacement phone. I received the phone in a timely fashion, which was great. I'm not completely satisfied with the refurbished phone because it doesn't hold a charge as well as my other phone. I don't do any more activity on the phone than before but it does seem to lose its charge a lot quicker than before. Not really sure what can be done, that is why I haven't really complained. I hope this message reaches someone that can possibly offer something or care. Other than that thanks for your time and getting me this replacement in a timely manner.

My phone is broke again... I was using the phone case issued from Asurion and it is a good concept but the belt clip broke first and then I dropped the phone (my fault) and the phone case didn't protect it as it should have. Now I have to replace again.

The human experience was excellent. I would have rated my experience a 5 had that been representative of the entire process. I understand the need to make the process efficient, but the automated process is painfully slow. The human interaction was awesome!

I have attempted to return the broken tablet and have been sent the return packaging for a phone 5 times. I called each time to explain the problem and was sent the same packaging again. It won't fit in a phone size type and nobody seems to care.

I received my new phone the next day. The instructions to set it up was very clear and accurate so I was able to backup my new iPhone with my data. This was the first time I have had to replace a phone, thank you for your prompt service as this is my only phone.

The replacement phone I was sent has a bad charging Jack in the phone. It doesn't take a charge. I want another phone sent to me ASAP. I paid 150$ for a broken phone. Call me on my cell **. This phone is my wife's and she is very unhappy with your company and so am I.

This program is a scam. I never received my replacement phone after paying deductible. Tried to lodge complaint and refund to no avail. Would refer my worst enemy to this racket. Goodbye forever. This is not even a legitimate program. Phone was never delivered. I was told my credit card would be refunded. It never was. Total scam.

My only issue is the equipment isn't new. I want new equipment if I'm paying anything over $50 deductible which is still high in comparison. My auto insurance deductible is $500 but my car can be worth anything from $5k to $100k.

Scatter my screen. Went in to request my replacement tablet, got the new tablet next day and shipped the old one back. All postage was there so there was no hassle to getting at a delivery agency. Quick and easy. Great job!

I was very disappointed that I had to spend $150 and use my phone replacement for a simple screen crack. I was told there was nothing they could do but only offer me that when I live in the suburbs of the largest city of Arizona, state capital.

A replacement phone was sent shortly after the paperwork was in which worked out well for my son who was working out of town. The only issue was the high fine possibilities for not returning damaged phone on time or not turning off the find my phone feature. My son was pretty sure he had never turned that feature on, but has never been able to access his Apple account to be sure.

The new phone you guys sent is working really well and our son is enjoying every minute of his new phone. Thank you guys for everything you did to help us out on replacing his phone. Also I would like to thank you guys for asking us how everything is going with the new replacement phone.

I tried to warranty my iPad online and was having issues. I called and immediately was helped and overnighted a new one. They did not have the one I had in stock so they were able to upgrade me. I was super thankful for their speedy help!

My mom called today to inquire about a claim, however after consulting with me over the phone, we decided NOT to file a claim with Asurion. Our AT&T contract expires tomorrow 7/27/17 and therefore I agreed not to do it since they usually charge the claim on our next billing cycle. After tomorrow, we will not be with AT&T anymore.

My phone rattles, I didn't know my replacement phone was going to be a used phone. There's something loose on the inside so when it's on vibrate it rattles, plus if I shake it, it rattles. I am not pleased that my "new" phone rattles.

Great experience dealing with you guys. Very seamless since everything could be done online. Thank you for making this very easy. I really liked all of the email confirmations that I received to let me know the progress of my claim. I would definitely use you again.

Your service was fast, had the phone in two days. Charged it and was working great. Only one thing, I did not receive a sim's key to put the sim card in. Had to go to a Verizon store which is two hours from where we live. Other than that great.

I think that you guys did the right thing. You tried to get it to me earlier but unfortunately the person I spoke to on the phone Misquoted the arrival date since it was on a weekend and it was overnight shipped. It didn't arrive till two days later where he said it would be shipped overnight but a Sunday was involved. I also have my daughter who that's her phone. Trying to reach you because there's some issues with the phone. I guess it was refurbished. The battery shuts off. And also the GPS is not working.

Your insurance doesn't state that you cannot replace the iPhone 7 Plus cracked screen. So instead of paying the $79.00 the guy at Verizon (and our policy) said I would pay, we had to pay for a $200.00 replacement phone. I would have been fine with this if it would have been noted in the contract, but it isn't. False advertising, bait and switch. Completely dishonest contract. Will never use your insurance again when our contract is up with Verizon.

I made the call. Don't like having to do. But I broke the glass on my phone. It was pretty new at the time. The assistant was very helpful, very professional. My phone was in the next day. It’s well worth having insurance on my phone. Thank you!

I cannot say enough about how happy I am with your service and customer service. It was so easy to place my claim and the people were very helpful, understanding and accommodating. I am so glad I purchased this insurance coverage. Thank you.

I was extremely happy with the way I was treated by the phone rep. The phone came right away as promised. The only problem is that we received a sim card for an Apple phone instead of a droid (according to Verizon rep). They overrode it and it works fine.

I made an insurance claim over the phone which was a very quick and easy process. The representative I spoke with was very helpful. I received the replacement phone within a few days and returned the damaged phone. Overall it was a good experience making the insurance phone claim with Asurion.

Thank you for allowing FedEx to deliver without a signature of package receipt. In the past, it was always inconvenient/stressful to be tied to the house for an entire day waiting for UPS to personally sign for the new device. Love easy & fast!

The process was smooth and simple. It did not take long at all to receive my phone. The longest part of the process was me transferring data from one phone to the next. Overall Asurion made it simple to receive my replacement phone and send back my non-working phone.

Asurion made the situation better by providing easy filing and expedient claim processing. The phone received was in new condition including the box, charger and headphones. Excellent job! Returning my old damaged phone was equally as easy of a process, simply turn off find my iPhone and reset, insert in the provided envelope.

I damaged my cell phone by getting it wet. At the Verizon store in El Paso, Texas, a salesperson assisted me with a call to my Asurion insurance representative. I provided the requested information and within 3 weekend days, I received a replacement cell phone. Speedy service and competent assistance.

After a day of fishing, our son's iPhone was lost in the river. So glad we had insurance on his phone. This was the first time we had ever had insurance on any cell phones. It was worth it! I sent in a claim and we had a phone in 2 days. Easy process. Great experience. Very happy. Replacement phone looked exactly like other that was lost. Would recommend insurance on phone.

Thank you for getting the phone here quickly. It was great. My daughter stop complaining to me and I thank you for that again. My daughter said to me, “Dad it's already here. Good. I can quit taking your battery and putting it in my phone so I can use my phone. Thanks again Heidi and dad.

I requested a replacement device when my phone was damaged and the new one was shipped immediately. I called the next morning to cancel it because I thought phone was OK and they were really great saying I can just return the new phone and I would be refunded back the deductible. Super friendly and helpful. Turns out my phone was damaged so I called back and they said, "No problem. Just continue the claim" as I originally planned. Thanks Asurion.

So far so good, everything happened the way they said it would. The billing, the return of the old device, the arrival of the new device, no surprises and I like that the most. I had regular updates via my email and every step was explained to me in a logical manner.

Everything was sent to me the next day. Phone works great. They really helped with my questions and concerns. Helped me understand my options I had with replacing my phone. They were nice and friendly. The guy I spoke with was very helpful in explaining the process of the payment plan that I still have for my phone. I no longer have the phone since it was stolen but the replacement works a lot better than the old one.

My phone was stolen while I was out of the country and my new phone was waiting for me at my house before I even got back!! Absolutely satisfied with Asurion!!! They did everything exactly how it should have been handled! I was able to reach all of my clients right when I returned!

After filing a claim for my daughter's broken Samsung Edge S7, we received the replacement phone very quickly. The new phone was in excellent to new condition. I was really impressed. The swap was also quick with no problems. We thank you.

The device that was sent to me was doing fine until a couple of weeks ago. It seems as though the screen is having some difficulties such as pressing apps on its own, simply not allowing me to text properly, the phone cuts off on its own, and overall functioning is just off. I think this has to be the worst experience I've had. When I first received the device, the previous owner didn't follow the proper steps to clearing their memory or simply signing out of their iCloud account. I feel that replacement devices should be in exceptional shape and working properly before being distributed to a new owner. Thank you!

Our claim was handled promptly and without any issues or delays! I filed our claim and within a couple of days I had my new phone! Setup also went without any problems or issues and I had all my contacts and photos still there. I didn't lose a thing!

Replacement phone for cracked/damaged screen - We are very pleased with the service provided to us by your company. There were no delays in receiving our replacement phone. We were extremely happy to find the device was new in the box and we were not given a refurbished phone. It means a lot when we use insurance and the replacement is new.

The iPhone 6 that was sent to me has a major connectivity issue with the screen. Random apps open without a single human touch. It's very annoying and I would like my phone to be replaced. I pay too much in insurance to have a replacement phone that operates WORSE than the one I sent in.

My phone fell into the toilet on a Saturday and stopped working. Called Asurion and had a new phone by Monday. Want crazy about paying $150 dollars to replace a phone that wasn't paid for yet but oh well. Everything else was great. Thanks.

I was on a multi state motorcycle ride and my phone broke. I stopped into a Verizon store who was beyond helpful, but once I started to talking to a claims officer it went downhill. Not since I was not staying at any hotels and only camping I had no address to mail my new phone to. So I located a Verizon store In a town I would be going through and contacted them about sending my phone to them. They said yes that was fine. But the claims rep said no that was against policy. Now I understand policy and you have to have it. But when they tell me to mail it some hotel or business but not a Verizon store because of liability issues that's messed up. So I give them my home address to ship the new phone to. But to my surprise it was shipped to you guessed it to the ** Verizon store they said they could not ship it to. So I had to travel back 2 states costing me time money and my vacation time. So to say I'm pissed is an understatement.

Sent me my first refurbished phone and the touch screen was extremely nonresponsive, you sent me a second one and a week after I received the devices the touch screen started acting on its own/nonresponsive and I have to lock and unlock the phone to get it to work. It is too late to get a second replacement and I don't want to pay another 125 dollars to get a new one "scratch that" refurbished one.

We returned our damage phone and received a new one. The new one seems to have a very sensitive screen. When scrolling on the screen - it will ask if we want to copy and paste. The texts and phone calls did not work about two weeks. Then the phone adjusted.

The only thing is, I left my sim card in the old phone with all my contacts on it. Is there any way I can get it back? Besides that the service was great. The process was simple and quick. My phone was discontinued but I was offered a upgraded replacement.

Phone does not hold a charge very well, I feel if I pay for insurance I should receive a NEW phone not a used one. And it's almost impossible to set anything up online, you have to go into a Verizon store that has AWFUL customer service.

Thanks so much for replacing my dad's iPhone 7 which was lost 6 days after purchased. We almost did not get the protection plan when we signed with Verizon, but it was totally a great idea to pay a little more every month than pay $700 to get a new phone.

Called Asurion for help on a new phone that was needed. Customer service was great and received my phone the very next day on a Saturday. I can't imagine not having this service since the phone was needed immediately for work and Asurion did their best.

My daughter's phone was ruined and we have paid for Asurion coverage so we used the service. It would have been cheaper to purchase a refurbished phone from Wal-Mart. There was no benefit to have this service. Second, the phone she received did not function correctly. Only half of the screen worked. She had to send the phone back to get a second replacement. We were very unhappy. I do not recommend that anyone keep coverage on their phone.

My daughter dropped her phone and glass shattered. Technician was great, repaired it but then a day later it didn't work. They replaced it free and received it right away. I would recommend this service. Very professional and fast service. No complaints!

Experience was not a positive one - took almost 4 weeks to get through the entire process. Did not have my phone and Asurion would not allow me to pick another phone. Also, was supposed to get updates every 2 days - I had to call every 3rd day on my own to get an update.

My iPhone 6S's screen cracked after a fall of approximately 3 feet and landing in a puddle. I'm a Paramedic and constantly use my phone for work purposes. Asurion had a clean, fully functioning refurbished unit at my door step the next day. Thank you for your reliable and expedient service.

The process was relatively simple, straight forward and as expected. My replacement phone came as promised and there was no hassle other than having to return to Verizon for activation. I would recommend this insurance to others if asked. I truly appreciated being able to understand the representative who answered the phone.

The process to return my son's broken phone, pay the deductible, and receive a new replacement phone was very smooth, easy, and user friendly. In fact the replacement phone arrived the morning after I submitted the claim. I would definitely recommend Asurion, its coverage, and processes.

I have to say I had my doubts but they did exactly what they said they would do. Within 24 hours we had our new Comparable device and we were back up and running. It was well worth the small monthly charge we pay. Gives us peace of mind that should an accident happen, we'll be set.

Replacing phone not much of problem. Just that having to fill out an affidavit to get phone replaced was annoying. Somehow the ESN number got crossed and caused a delay in replacing phone. Even doing affidavit at Verizon store. Phone still received in timely manner.

I dropped and cracked my phone on a Friday evening. Prepared to be without a phone for the whole weekend. I go online to open a claim. No hassle, no red-tape. I paid my deductible and had my phone was at my door Saturday morning. Will definitely keep my insurance with Asurion. They are the true meaning of what insurance is for.

Terrible - the new phone is horrible, no one can hear me without it being on speaker. I have been to Verizon 3 times with no satisfaction. Then I received my recent statement and I have been charged for the phone. Not a happy customer at all.

Great customer care and efficiency. Turn around time was quick and painless. We continue to be pleased with our phone insurance through Asurion. We recommend everyone get insurance on their expensive cell phones!!! Thank you!

Ultimately we got our replacement phone, but for the first time with Asurion, there were plenty of bumps and unnecessary delays along the way. We had faxed ID and an affidavit right from Verizon store. No one notified us it had to be done again (and why?). Expecting it Tuesday, we got it Saturday (a long time to be without a phone). And only communications were when I called.

I'm glad we had the insurance for my son's LG phone. Asurion was easy to work. I would recommend it to everyone because accidents happen. When I first tried to make the claim over the internet, it didn't work. I ended up calling Asurion and it was no problem.

Great services from the representative. Very helpful and knowledge of the product. The time limit that was set for me to received phone was on time. I been customer of Verizon for 20 years plus and no complaints. Only complaint was that I lost all my contacts.

They were very efficient and got me my new phone in a short amount of time so I wasn't without one for long. Very happy with the service. I'm glad I got insurance when I bought my phone at Verizon and will continue to carry it on any phone that I may get in the future.

I called Asurion around 8:30 PM on the Friday evening my phone stopped working, and UPS delivered my new phone Saturday morning before 9:30 AM. Asurion was fast and easy! Then, I was late returning my device. I was given several reminders and extra time with no penalty. Excellent experience for me! Thank you Asurion!

Thank you for your fast service in replacing my iPhone. I really appreciated that since I use my phone for business and is very important for me to have it as soon as possible. This is the kind of service I need since I dropped my phone in the lake.

Love my new phone. Service was great. Would definitely recommend to all of my friends for sure. Great working with you. Thanks for everything you did for me. Very happy with everything you did for me.

One issue I had is that the phone was delivered to the wrong address. I had to drive around the neighborhood to find it. The FedEx driver drove right past us and left on the door step of the wrong person. I realize this is not Asurion's doing, but perhaps there should be some steps in place to protect such an expensive item being left at the wrong location. The phone thumb print feature does not work.

The phone I realize is probably a "refurbished" phone, not brand new. The phone screen freezes often and randomly shuts down and needs to be restarted. There is no new CIMS card in the replacement phone. Could this be part of the problem? This is EXTREMELY inconvenient!! What are my options?? Please respond with a reasonable solution. Do I file another claim? Or will another phone be an option?

I submitted a claim online to replace my phone after it got wet and I had a new phone the next day after submitting my claim. The replacement phone was not working properly so I called Asurion again and they sent me a replacement the very next day. My new phone works great and I am happy with the experience.

The process Quick and explicit in instructions. The step by step process was simple and quick and I was relieved that I could get my replacement so soon. Thank you for making this such an easy process! Excellent customer service.

Super quick, very clear and concise directions, every step well planned. Amazingly fast shipping. My replacement phone only rings about half as loud as the previous one, but oh well. Didn't like that the replacement phone came with Apple's highest software, which I couldn't undo. They should ship with the software they originally came with and let people update if they want to. All my apps and prefs were on OS9, the phone came with 10, and I had to reinstall everything individually to get them to work; so much for backups. Also, even though I had shut off Apple ID and erased the old phone, I've had massive problems with Apple ID ever since. I blame that mostly on OS10 and Apple's increasingly bad software quality.

My experience was the worst. I was out of town and when I called in to request a new phone. I was told that I would need to fill out a loss form and submit a copy of my driver's license, a copy of a phone bill or a copy of the purchase of the phone and then I could not email it and that I had to send it by fax. I happen to be at a work convention and found it very difficult to get out of the meeting and to seek out all that information. After the expense of doing so I waited for a day only to get an email stating that the fax that they had received was not as legible as they would like it to be and resubmit the paperwork which I did. The day went by and I called to see if they had received the fax. I was told that it would take 24 hours to check it out. I had to beg to send it in by email because of The expense and time to find a fax machine.

The service was fast and excellent. I would recommend the company to family and friends. It was easy to complete the forms and mail the phone out to you. It came back with a return envelope for the damage cell phone at no cost to the consumer. That is good public relations for the company.

The only area of concern is how many prompts it takes to get someone on the phone. After that, the communication was excellent and the person was very helpful. The replacement phone was delivered then next morning. The service worked as intended.

Thank you for sending the replacement phone so quickly. The service is well worth the money I spend each month. I would recommend the service to other. Service personnel were very polite. The phone arrived very quickly. The new phone is very similar to the old phone.

The process was pretty straightforward. I had questions along the way so called and everything was resolved. I'm happy with the process. I have already recommended this to friends since most have children and that is the source of the problem. There were no "judgement" questions about why the screen cracked or any of that.

I received the phone and it is working perfect however when I received it had a small ding on the back of phone. Now the whole back of the phone is cracked. I called Asurion. They wanted me to pay another 150 for a insurance claim so the phone works great however it is cracked and no one will do anything about it.

Wonderful service! The representative was knowledgeable and helpful. The whole process took less than ten minutes on the phone. My new phone arrived by noon the very next day! Asurion even provided a prepaid envelope to ship the broken phone back to them.

MY daughter's phone was in a pool. I called Asurion and the service on the phone to handle the request was so helpful and courteous. The operator could only be described as delightful to speak with. I wish I could remember her name now. I admit I felt the monthly fee was excessive but since I have now used the service, I can say it's worth it. The process was so smooth and the packaging when the phone arrived was easy to figure out and made it so frictionless. I would highly recommend to any family especially for kids. It's simply foolish not to get insurance an expensive phone.

The best experience I've ever had. From the representative to the insurance representative. Both amazing workers! Customer service is a luck of the draw on if a customer is happy/angry! To know that no matter their day they both handled it very well!! Good moments produce happier more confident employees. Negative can affect us all! Be proud that they have great customer skills and total respect for Verizon and its customers! Thank you!

This was the most dreadful experience. I cracked the screen in my iPhone. I have been paying for insurance for several years. The technician that came to repair my phone didn't waste time in conveying to me how unhappy he was with his job. After he used my bathroom and after I gave him a tip he left but not before he ran over two of my planters destroying them completely. I called Asurion to tell them of these developments. They apologized profusely and said they would send a new phone and a $50 gift card to replace damaged planters (even though I paid substantially more for these items). As of today I have not received any gift card plus I have had the added inconvenience of downloading apps, sign into all my accounts, etc. All this just to replace a cracked screen and now I have a refurbished phone. Shame on you Asurion.

I am very happy with my new device. The claim process was simple and hassle free and my device arrived quicker than I expected. I will be using Asurion again in the future should the need arise! I would also recommend to any family or friends looking for insurance services. Thanks for being being great!

My Galaxy S7 developed a blotch on the screen a week after I received it, then became totally unresponsive. The phone was always protected, and was never dropped!!! Nonetheless, I was forced to pay $150 to replace it. Horrible! Of course, I could not be without a phone, so I paid up. I feel that my money should be refunded, and that Samsung needs to get its act together. Until then, its on Asurion...

Overall, very satisfied. We had to replace two phones within about five to six days. Both replacement phones were refurbished and both phones had issues with the screen not working properly. However, Asurion then replaced both refurbished phones with new phones.

My husband dropped his phone on the road & it was run over by an 18 wheeler. We called & put a claim in on Friday & he received his new upgraded phone the next day. We were expecting it to be on Monday. We are very happy with Asurion.

We had to get a replacement after my wife saved our son from drowning with her phone in her pocket. We went out of town shortly after. The replacement was shipped next day to our hotel. She was chatting away within 18 hours of submission.

The service was wonderful. We talked to two ladies. While on hold we were cut off but someone called back right away. Both woman were polite and helpful you. They promised our phone would be there the next day and first thing in the morning. You just don't get that kind of service anymore.

I was surprised on how quick my phone was replaced. I am a happy person now. Good insurance institution. I lost my Samsung Galaxy Note 5 at ShopRite, Brookdale and went through stress but I remembered I had Asurion. I called them and response was marvelous.

I lost my phone and had it replaced within 24 hours. I had excellent service from the time I turned in my claim until my phone was delivered the following day. I have had some trouble with the replacement phone and am working through those problems. I do not like getting a refurbished phone.

Customer service was very helpful in answering all my questions and concerns. Since my phone was a Galaxy S8 Plus and had a cracked screen, the whole phone had to be placed. I received my phone replacement within 24 hours.

I am so grateful to have Asurion. I feel protected with all my devices. And yes I would recommend to a friend and to family. I strongly encourage others to make sure that you protect their devices by having Asurion. It way to be protected when you have challenges with your devices.