Asurion Reviews

This process could not be easier or faster. A few minutes on the computer filling out a form the next day you have a phone. My model phone was discontinued so I was offered a newer model at no extra charge. I highly recommend this product.

When I called the operator helped me start a claim. She was very knowledgeable and that help me out a lot. I received my phone. Took it to the local Verizon store. The agent there got me going with no problem. I gave them a 5 because everyone was very professional and knew their jobs.

My son (age 13) took his phone in the pool. Had to replace his phone. Phone we received had issues. We contacted the customer service and a second phone was sent to us immediately. CSR were all very helpful & polite! Thank you.

The power supply plug in would not stay charging and the screen was cracked. Received the replacement phone in 12 hours and was back to using the phone in 30 minutes after that. Thank you so much you were very helpful in the process of making the claim for a replacement phone.

It took about 4 minutes online and then a quick $150 fee and boom it was done. Fastest free shipping I've ever had. Only took 1 day to arrive to my house the next day and got working perfectly... THANK YOU SO MUCH ASURION.

Cracked and bent my iPhone phone in an accident. Easy to complete online claim form and I had my new phone the next day which was a Saturday. I was so pleasantly surprised by the excellent service. A label was included for super convenient return of my broken phone.

Was informed that the price to repair my phone was 75 dollars in the brochure. When I made my claim, I had to pay 150 as they do not have a repair facility near me which after some research, I found that that was untrue. It didn't make a difference though and had to pay anyway. Then the replacement phone they gave me broke in less than 2 weeks, and they tried to get another 150 out of me to get that replaced.

My wife's phone was lost, and we needed to replace it. This was done with no problems and expediently. We are happy with all that you have done. When asked we will be happy to inform others to use your services.

We were surprised that the case indicates this is not an original apple product, but something refurbished by Asurion. The condition of a $500 invoice if find my phone was not shut off was also unexpected (is this really in the contract?) and the instructions were difficult to follow and unclear if successful. Shipping was fast, so that was positive.

Filing a claim was quick and easy. The Chat feature allowed me to ask a couple of questions and resolve my concerns. Great customer service! My new phone was received as guaranteed and all was great in my world again. Thank you!

Your refurbished, replacement phones are terrible, and stop working quickly. Had to get a new one within weeks. Not the first time this year either. Customer service is great, the product is unreliable, however. Not sure what the solution is, but hope you find one.

We had to replace our new iPhone and they made it simple, easy to understand and professional. I would never NOT have this insurance knowing if something goes wrong I have it covered! We have had this insurance for years and it is worth every penny.

Thanks so much. Was very happy to get my new phone, and so fast! I couldn't get my pictures off of my old phone, so I was sad that I had to mail it back... but that is just how it goes. Thanks for the help.

I had a cracked screen on my Galaxy S8 and it left a sharp edge on the curved glass. I could've spent and order an replacement screen but by the time I order, receive and try to replace it on my own, the cost difference would have been too great. So I used my insurance and had a replacement in a couple days. I'd recommend to anyone to use Asurion. No hassles, no gimmicks.

Excellent service. Phone arrived the next day via UPS. Good communication via phone and tracking information. Definitely worth it to have this in case of accident. Son lost phone in ocean while out on a boat over the fourth. He had a new phone in a couple of days. Thank you.

Whoever finally made it happen gets a five star rating. The original representative, not so much.

Thank you so much for the wonderful job replacing our lost iPhone. Thanks to you and the helpful people at Verizon, we were able to change to a temporary phone until the replacement phone came, then switch back to the new phone. We were gratified to see that the insurance is extended for one more year. All this happened in about three days. I couldn't be more grateful.

I was very pleased with Asurion!! I dropped my phone in water, the week before my son was to get married. I was frantic. Within 48 hours I had a new phone and everything was back to normal. I didn't expect it to go that smooth. I called and explained what happened and they assured me I would have a phone within 48 hours. They are true to their word. I had the phone. Set up was easy. I was taking pictures and talking / texting just in time for his big day. Thank you Asurion!! Sure glad I can depend on you!

I can't believe how traumatic it was to lose my cell phone because I never realized how dependent I was on it. I had so much info on it. My contacts, apps, etc. were all on it. I'm very happy with how quickly my phone was replaced. It was very easy and very fast. Simple to do. Thank you!

The rep put in the wrong phone type which they required me to fill out an affidavit. Then my address got changed which gave issues activating the phone. I even talked to a supervisor due to not my error. Still no luck. Had to go through all the paperwork.

The only issue that I had was with the return of the damaged item. The envelope that was provided to me was too small for the device to be returned, so I had to purchase a large enough envelope for the item to be returned.

I like how quickly they respond and all the direction are so easy to follow... Thank you for all the help and the customer service was awesome!! Can't thank you enough for taking care my daughter iPhone!! Keep up the good job and hope you guys will continue doing amazing job in the near future.

The service I received was excellent. I have been with you - all since I have had cell phones, and I have never had any complaints. You're Number 1. Thank you for taking care of me. You are very good at what you do. I was treated well. Everything was taken care of in a timely and appropriate manner.

They were able to help me out by replacing my phone. Paperwork was a little bit aggravating having to print an affidavit and sign and return it. But after I got a higher up on the phone she was able to help me out very quickly. I think it's well worth the money if you have an expensive phone.

We needed quick turnaround because of medical needs for my son. I was having troubles with the verification part online. The lady had it waived. The only issues that we had was we bought a case for the original phone. When the replacement came the case didn't fit. The replacement phone was too thick so the money we spent on the case was a complete waste of money.

Lost phone and needed to replace phone. Called to place phone on hold until I found old phone, but 1 month later still no phone. Called and got excellent customer service. Phone was delivered in less than a week. I was glad to have had the Insurance on my phone.

I was very pleased with how quickly I received my replacement phone. The process was very easy and quick. I received my phone in under 49 hours. I was also able to reconnect and obtain all of my contacts and messages and music without trouble. I happy the quality of service.

Asurion made the replacement of our son's phone relatively easy and got the new phone to him quickly all away across the country. We will continue to cover all family cell phones with this company. We were able to do this while on the premises of the Verizon office.

When I spoke with the customer representative, they were courteous and helpful. Guided me through the process to make it simple. The response time was fast and got my phone in operation in a superb time. I would recommend Asurion and feel that they provide a great service.

Asurion provides great service! Claims process is quick and easy. A replacement phone arrives within a couple of days. I would definitely recommend Asurion if you are looking for phone insurance. I have had two claims with them and both times I have received great service.

I was told I needed to disable "Find My iPhone" app before sending my phone back to them and if I didn't I would receive an insanely steep fine. I followed their instructions exactly, disabling the app, but then received an email weeks later that I had NOT successfully disabled. They again provided instructions on how to disable, and I followed them perfectly. I have not heard back. I emailed and asked for confirmation that I had successfully disabled, but heard nothing back. How am I to know if I am to be fined? And if I am, that would be incredibly unfair. Also, can somebody tell me how their privacy works? I had a lot of pictures on the phone I sent back, private notes as well.

Overall, my experience with Asurion was exceedingly positive and seamless. I received my phone after very little fuss on my part and consistently met with friendly, helpful agents whenever I called. I am pleased with the phone and would recommend Asurion to friends and family.

I had to replace my daughter's phone because the screen was cracked. I was under the impression that the replacement device would be new. It looks refurbished and the cord that came with it is obviously not from Apple. The phone always sounds fuzzy or like the person is underwater. The device came fast and sending her other device back was easy, which is the only reason I gave 2 stars instead of 1. I wish we had just kept her cracked device.

The service, throughout the effort, was nothing short of OUTSTANDING. The operator took the time to listen to my concerns and ensured me that I would have a replacement phone within a twenty-four hours. Based on the company's response, I will always ensure that all of phones are insured.

Returned broken iPhone 6 that was dropped, was pleasantly surprised at how easy to fill out the report and how fast the replacement came. I am so glad I have insurance replacement with addition. I will definitely recommend to other Verizon users the importance of purchasing the insurance.

My son lost his phone. That same evening I contacted Asurion online. Asurion online was easy to use and they were fast. Submitting a claim was easy. We had the new phone replacement in two days. I'm glad that I purchased the insurance. Well worth the cost.

Received phone quickly but had a few issues with replacement phone. Service rep wasn't any help when issue occurred. I ended up figuring it out. All is good now. I hope we never have to use you again, but if we do, we know we will be taken care of. Thanks

Had lost my phone, called Asurion, they were very nice and professional. Completed all their questions and within a short period of time, my replacement phone had been ordered and had an estimated time of arrival. Great experience and would definitely recommend anyone in getting the protection.

The service was great. The screen on my phone shattered. I made a claim around noon on a Thursday and by Friday at 3 p.m. I had my new device. I haven't had any issues with my replacement so far. Although on a previous claim I did have issues with the replacement. Just make sure you call them as soon as possible and they will gladly help you and or replace the device.

Amazing customer service, very understanding and sympathetic. I ended up getting a new phone, but the whole process was smooth. I had no worries with the repair or the replacement. I received my phone in a timely manner. I am so glad I have them for insurance.

We got a new phone. No problem. Thanks. Was a refurbished phone. Now one month later, apparently from humidity at beach it will only charge to 10%. When we took to Verizon they said water damage and it would not be covered! Seems worthless to have insurance on a phone that doesn't cover humidity, non-submersion water damage. Will not be using Asurion again.

Super easy to file claim, customer service A+!!! Procedures were spelled out, easy to follow and super quick claim. Phone was delivered to my house within 2 days so there was no downtime!! I am so happy to have added the extra protection insurance to our purchase - most beneficial!

My son had lost his phone and was in panic mode. Of course Daddy is suppose to fix everything. Thank goodness we had insurance and with the Asurion group we were able to have to phone replaced. It was easy and fast. Thanks and will recommend Asurion.

Cracked/Bent iPhone 7. Shipped a new iPhone right away with perfect instructions on how to set up the new one and prepare the old one to send back. Very easy! Been dealing with Asurion for years and never had a problem. Also great that you don't need to pay to ship back!

Everything was perfect. Employees were helpful, friendly, and knowledgeable. Have used them in the past and have always found them to be easy to work with. I would highly recommend them. We received it phone in less than 24 hours after rerouting the phone lost.

I have had to use Asurion recently and in the past and have spoken with customer service and filed a claim online. Customer service was very friendly and helpful and the online claims process was very simple and my phone was shipped the next day. I would definitely recommend Asurion coverage to friends.

Super simple process. Went on the website, spent about 2 minutes completing the questions, my new phone was mailed to me with a return package for my broken phone. I sent out my old phone and got a text message when it was received. Very easy process, which I really appreciate.

I lost my phone and so glad I had Asurion coverage. They replace my phone within 24 hours and the overall experience was awesome! The new phone works perfectly. I am definitely going to use this insurance for all future phones.

The service is easy because you can make a claim online, the turnaround is fast and that's very convenient for me. I made a claim over the weekend and had the phone back by Tuesday; Monday was a holiday, otherwise I would have had it Monday.

It was very easy to navigate the website to put in the claim for my phone. I receive the phone the next day. I would recommend this to anyone. They also provide an envelope for me to return the damaged phone.

I am absolutely grateful for the quick response and efficient and replacement of my phone (Droid Z)... Thank you immensely!!! The Representatives with whom I spoke made me feel confident in your services and they reassured me that my phone would be delivered.

Getting a new phone was easy and the phone was in my hands within one day. The customer service was great and they were willing to help me get my phone as soon as possible. Thank you for your help in getting me a phone again so quickly!

The service was wonderful. Shipping of the device was expeditious. The affidavit process was kind of confusing from the beginning, but once I realized what was actually needed the process went very smoothly. I would definitely recommend to a friend.

Customer service was great. The device does not work properly. It produces buzzing noises all the time, which causes the person on the other end not to hear me and for me not to hear them. This has been a problem while talking to doctors. I have had people get annoyed and just hang up.

It's always great knowing you will get your replacement phone within 2 days. No hassle and worth carrying Asurion on all your phones. It's a great service at an affordable price. Would recommend for anyone. You never realize how important replacement service is until you’re without your phone.

It was a wonderful experience. They did a great job. I have never gone through this problem before but from now on I will always use Asurion. I would definitely recommend this to anyone, family or friends. Thank you. A good product!

Got the new phone with 24 hours, thank you. You do need to include instructions to put the old chip into the new phone if you want your provider to access your new phone and allow you to make phone calls, etc.

Reason I was dissatisfied was you sent me a replace LG5 - I took phone to a Verizon store paid 30 dollars for screensaver and case was 30. Phone screen already cracked everywhere. Have not drop it. Are nothing and this cost me 150.00 for replacement. That was suppose to be better. My LG3 did not have a cracked screen when I sent it to you. I think LG phones are junk.

On July 3rd I broke the screen on my Droid turbo. I called and my replacement was on the way. Agents were friendly and helpful. I recommend them to anyone. I have used them twice. Once when my phone had a defect and when I broke my screen. They are helpful, quick, and very easy to deal with.

My phone was damaged, a cracked screen and wouldn't hold a charge, and I was able to get a new one within 24 hours for the same price of going somewhere else to get just the screen fixed! I have and will continue recommending this to friends!

Patrice, was an amazing help with me and my third replacement. My first phone the GPS didn't work. The second phone would randomly freeze for 20 to 30 seconds in the day with no rhyme or reason. I hope I am saying her name correct. Patrice was attentive and patient. She needs to lead others.

The whole process was easy and quick. Although I think there may be something wrong with the phone itself? It downloads updates and repeatedly tries to download again. I may have to call Verizon or Asurion? Otherwise, great process! Also, the back top corner had a small piece crumble when I went to take the back off? Weird how it fell to tiny pieces.

Phone arrived within 24 hours. Great job. Customer service rep was nice and informative, phone was exactly what she said it would be. Overall I give this company a perfect score of 10, that's a 10 out of 10.

It was a very quick and easy process, and it was completely hassle-free. I was very pleased with the service provided to me. Everything was taken care of as expected with no hoops to jump through. Asurion did a great job.

Everything was super quick and easy. Got my new phone and sent the old one back in a prepaid envelope. Excellent service. Very simple and straightforward and I got the phone the next day, which was needed since I have a small baby.

My first replacement arrived as advertised. It had issues with the screen - the Verizon tech told me it was not flat - thus I could not index through the contacts by the alphabet the right side. It was easily replaced at my convenience - I needed to go on vacation immediately. I got the replacement as easily as the first one once I returned home.

Asurion was very fast in reviewing my claim and sending a new phone. The process to submit the claim, receive the new device, and ship the old device back is extremely easy. The only thing is the deductible is a little pricey for the devices.

After my phone screen crack I had file a claim with Asurion and they did take care of this very fast but the $200.00 deductible was kind of high to me especially when you can get it with no deductible and less cost from other insurance company. I will not mention their name.

My phone's charging port was bent, somehow, and I'm still not sure how. At the time I really needed my phone for my job, and Asurion really came through for me because I was under limited home time. Within a day I received a new phone and already shipped my old one to them. I have never been so satisfied or impressed with such customer service. However I shouldn't be surprised! Anyone associated with Verizon clearly has awesome customer service! Thank you Asurion!

Everyone is kind professional and patient. I will always refer everyone to this company's always on time product are reliable. Follow up is Key. Thank you. Will always use Asurion for my phones. They are the best. Never have Been disappointed with any of the replacements.

Fast, quick service. The only problem is that, unless you are experienced with cell phones and technical, it is hard to transfer all your data to the new phone from the broken phone. You have to take it to a Verizon store and have them do it for you.

First time using the insurance, replacement was easy and very little downtime for having to operating my business the old fashion way. There was no need for going to the store for activation, my phone came ready to go right where I left off. Would highly recommend using Asurion.

I was worried that losing my phone was going to be a huge problem but your company made it a simple process to get a replacement quickly. I appreciate your customer service as well as urgency in replacing my phone. Thanks a bunch.

On the good side you were very quick to get the replacement device. On the frustrating side we have had an issue with the link for Find my iPhone. We have disconnected the link but have continued to get emails and calls saying you are unable to disconnect the link. I called several days to discuss and see what else we need to do. After being on hold for a while it made me leave a message and I have not received a call to discuss. You will have a very unhappy customer if I am charged $500 when we feel we have done what we need on our side. I would appreciate a return phone call at ** to discuss.

The service was quick and efficient. However, I wasn't aware I would get a 'refurbished' phone. So I'm still paying Verizon for a brand new phone, and have a refurbished phone. Not happy about that. My phone was $600+, and I essentially have a used phone.

My experience with transition of getting new replacement phone was easier than I thought it would be. Thought for sure it was gonna be a lot harder than it was. Had new phone within 24 hours. And up and running no time at all. Your phone staff were polite and helpful. They walked me through everything I needed to do. Thank you.

Asurion was quick and very helpful. Great service with four teenagers. Quick service and their coverage was easy to understand and covered our phone challenges. The replacement came quickly and it was easy to return the damaged phone. Would recommend to others.

Received New phone overnight with no issues. Terrific job by representatives over the phone. Nothing more to add. They did a great job. Thank you very much and have a great day. I will definitely recommend this insurance to all my friends and family.

The process of getting a new phone was fine, worked quickly once I got through all the paper work, which is not as simple as it could be. My issue is with the phone I got. I assume it is refurbished. At any rate I keep having trouble with it going to call forwarding all on its own, which has caused problems with people being able to reach me. Is this a problem that deserves replacement?

Filled out the necessary paperwork which was short and precise and I received my replacement phone the very next day. No Hassle and was all done online. I am completely satisfied with the entire process. I just wished I didn't have to pay anything lol.

The phone that was sent had a SIM card that was either bad or not activated. I had to go to Verizon and purchase another which cost me $60. I didn't want to wait for another one because UPS had already proven to be less than competent on two occasions. Overall this was a frustrating experience.

On a phone call the receiving party can't hear me well. My screen freezes on a regular. I got this phone because my screen was cracked but it was a better phone than this new one. The phone is poor quality. I guess I should be happy my screen isn't cracked. Can you help?

I lost my phone a Convoy 3 and Asurion replaced it with a Convoy 4 since the Convoy 3 is no longer available. They also replaced my phone case. Top notch job Asurion with the upgrade to the 4 and not sending a used phone.

Phone replacement. Quick and easy. Last two experiences were not so good. But this one was. Not happy with this reply requirement though. I am not so tickled that I am going to praise my experience!!! This was a good experience period. Thank you.

The new phone works great. The replacement of our new phone took a day longer than we had expected, but we received it and we are happy with it. I feel spending the extra money to insure our phones is well worth the expense. I would recommend to others to insure their phones. Accidents happen.

The service (replacing lost/bad battery phone) I received for not one but two situations for iPhones - both times went so smoothly and quick timing to get a replacement prior to going on a summer vacation. THANK YOU! I appreciate everyone who supported us! I give big thumbs up to Asurion.

Replacement phone defective. The icons get stuck in a semi-dancing mode when nothing works. Have to press home button or turn screen off and wait for it to resolve. Also sometimes touch screen not responsive and on occasion headphone jack does not work. This happens 15-20 percent of time but extremely frustrating and I feel ripped off.

I selected Asurion coverage for my grandson's cell phone. He accidentally got it wet at the pool and I contacted Asurion to file a claim. The customer service and exchange of devices was the best I have ever experienced. Really easy to get the claim processed and their response time was fantastic. I would definitely recommend this Company for coverage of electronic devices.

Simple to use online tools. Forty eight hour physical replacement! No fuss. Longest delay to reuse phone was wait at Verizon to download lost phone info/apps. Only recommendation is more online attention to "lost phone" option. Highly recommend.

My phone was stolen and you guys were absolutely awesome in how professionally and quickly processed my claim and replaced my phone. Thank you very much. I didn't have to wait very long and your personnel accurately explained every part of the process and helped me to understand all of it. There weren't any surprises along the way at all.

Phone lasted a month... I'm considering just going without insurance since in 10 years I've had 2 claims and both replacements were crap. What's the point? You pay for insurance and then pay $150 for a refurbished piece of crap? Dumb.

The replacement iPad device was delivered the next day. The replacement unit was brand new and the latest model since my previous model was discontinued. Asurion provided excellent service and was definitely worth the monthly premium. I would recommend this company to anyone with mobile electronics.

I was very happy with the speedy service Asurion provided to replace my lost phone. Customer service was friendly, helpful, and filed my claim promptly. I had very little phone down time from the time I called them to the time I received my new phone.

My experience was not good. I had to jump through hoop after hoop just to get to a stage to be "approved" to then pay $150 for a phone. When the phone came, it still didn't work and I had to talk to several Verizon people to get it working.

My granddaughter lost her tablet and is was replaced quickly with no shipping charges. Had it within two business days of submitting my claim. Highly pleased with the service. Would highly recommend the use of this insurance to anyone with a phone / tablet.

I had broken my $400 phone and went to my service provider who let me call my phone's insurance provider and I was told that a replacement phone would be overnighted and would arrive the next day, which was the day before a major holiday. I asked what if I'm not home cause I'm at work and the representative said the phone will have a note saying that it must be left on doorstep if no one is answers the door. Well it wasn't now. This isn't Asurion's fault cause I called FedEx and they talked to the delivery driver who said he didn't leave the package cause it wasn't a safe location even though I have a security camera watching my front door and driveway. (& yes it's clearly visible)

Didn't have my SG5 in stock. After further talks my wife talk to a Rep on the phone and not messaging. Come to find out they had my phone just not in the color I had. She said the color don't matter. Please send the phone.

Replaced damaged Galaxy phone was shipped quickly. Arrived when they said it would. Phone was just like new. The return package was simple. I brought it to the post office to make sure it would arrive safely. I didnt feel comfortable dropping it inside of a mailbox.

Damaged iphone7. Easy process once I talked to someone on the phone. My son damaged his phone about 4 months ago but didn't have the money to pay the deductible. So he created a claim but never acted on it. I finally decided I would pay it for him, but when we went to create a claim it said one already existed, so I deleted it. Then when I created a new one and put the date of damage in it said it was too old for coverage. I called and Asurion was great about getting the claim going. Phone arrived in 2 days.

Your customer service was awesome. The process of making a claim was fully explained and made easy. Since we are so dependent on this technology, it is nice to know we are covered when things go wrong. Thank you for my new iPhone!

I was sent a refurbished phone, ok for 28 hours then just stopped working - all sorts of weird displays, siren type noises. Not at all happy with the way this was handled. Never told that I would receive an old refurbished phone. Had to go back to Verizon to find out how to handle.

Asurion was very quick to send package with new device and envelope for sending mine back. The help desk was courteous and prompt about issuing a claim ticket. I will be telling my friends if you don't have it, you need it. I am glad to have Asurion insurance for my phone and tablet.

I did not receive my replacement phone within 24 hours of claim. It took 4 days and phone given to me at store was not sufficient for use, therefore, I lost contact from family and friends. A very crucial time. I was very unhappy with the service.

Asurion had my replacement phone in my hand within 24 hours. While I had an issue with the refurbished phone, the customer service representative took care of my questions and sent a second phone out overnight. Things happen to technology, but how a company handles customer service makes all the difference in the world. The representative, was professional and took care of business.

This was by far the easiest claim process ever! And when I finished my claim I got notice that it was accepted, processed and even when it shipped I got step by step notice. Definitely worth the monthly fee. And thanks for lowering the deductible.

Using the Asurion Insurance is a very quick and easy process, explain the damage and 2 days later you have a refurbished phone. The phone that we received was in great quality and we will continue to carry insurance on our phones for this very reason.

I am an individual, I am not any kind of company. I lost my phone needed a replacement phone, I contacted Asurion. They were very helpful in making sure that my needs were met without any problems or hangups.

I was very surprised at the efficiency and ease of getting my replacement phone. Staff at Verizon and Asurion were terrific. Very satisfied with replacement phone and ease of process. Phone arrive on time and out of pocket cost was fair!

My phone was stolen at a hospital. When I got home I contacted Verizon and they connected me with Asurion. I got excellent help from customer service agent and they sent me a new phone very promptly! I would highly recommend Asurion to anyone. Extremely pleased! Thank you!

I recently broke the screen to my galaxy S8+. I had it phone replaced by Asurion, it was fast and they were very professional. They made sure I got my phone on time and they were fast in responding when my broken phone got to them. I would highly recommend all of my friends to get the Asurion Insurance.

1st replacement phone did not work, Verizon said it was a defective antenna. 2nd replacement phone was not sent next day as promised. Took 3 days to get second phone. 2nd phone is also not working properly, only works on speaker phone, if it's not on speaker phone you cannot hear the other person. Did not bother to call to get a 3rd replacement because it will probably have something wrong with it as well. So we are currently shopping for a new wireless carrier because the insurance has not only cost us $11 a month for 2 years then $150 to get 2 broken replacement phones.

Process was relatively easy. And I received a new phone quickly. Only thing I didn't like was that after the whole process I discovered my deductible was $150 and I could have had a new screen, the reason for replacement, put on for $120. If I had known cost up front, I may have just fixed screen and not gone through the replacement process. I wish the costs would have been disclosed up front.

Other than the high deductible cost ($150), I was very happy with the speed and ease of replacing my broken phone. At $30/mo for the service, I would have preferred a $99 deductible, high enough to discourage frivolous claims but more in keeping with my investment.

My son dropped his new phone and the screen cracked. I filed a claim and within one week he had his new phone. It was easy to file the claim and they kept me informed throughout the whole process. I would recommend them to anyone who buys a cellphone.

Great. Was a easy fix to repair the phone. The process was really easy and fast to repair the phone. I didn't have to wait a long time for the phone. I only had to wait a few minutes. I would tell others how simple it is to pay for the insurance instead of the price of a new phone.

My phone was not working well and it would get hot while charging it. It also had crack in screen. It was easy to make the claim and get another phone. Only thing was I had to pay a fee of $149 even though I pay insurance every month for the phone.

It was a holiday weekend, and my phone screen stop working. I got my claim in and it was quick and easy. They told me what I needed to do to get my stuff off the phone, to send the old phone back. I got my new phone the day I got back from the holiday. It was a very short time to not have a phone.

I dropped my phone, cracked the screen which left it inoperable. My replacement phone arrived a few days after I submitted my request. The incident took place during the 4th of July Weekend, otherwise I probably would have received my new phone the following day. Thank you!

Everything went better than I expected, I am truly satisfied with this transaction. I recommend that everyone should have this insurance for their cell phones. I was really impressed with the fast response time that Asurion provided. Thank you for your help.

The first phone did not work. We spent two hours in the store trying to get a sim card. They returned it and another one was to be delivered and it was delivered and signed for by someone else. Unknown where. Had to go to the store and they called your facility and we finally got a replacement. It took another two hours to get all of this resolved. Lost it on a Sunday, made claim on Monday and did not get a working phone till the evening of Thursday. We need the phone for work and he went four days without. The second call to your facility the lady did not understand anything we were saying. Her accent was thick and she did not act if she understood English. The store was the best getting us going and able to be back available for the job.

Once claim was submitted, the replacement phone was received the next day! Very quick! Very grateful! The co-pay though, at $150, is very high. I could have probably gotten another smartphone on eBay for that amount. But at least it was quick. Customer service was great.

Hi. I received a replacement phone that had a crack across the screen. I have talked to multiple people about replacing it with a brand new iPhone SE sent to me with a bigger GB. It has been at least a month, and I find it hard to believe it is still on backorder. My number is **.

I was pleased with the speed at which my order was processed. The new tablet worked great and was easy to use. I wish there was a greater selection of tablets to pick from as there was only one selection available. In this case, the tablet available worked the same if not better than the old one.

After breaking my iphone, I am very pleased with this insurance claim and my replacement device! Thanks for the quick easy replacement! Emphasis on the quick. I had my replacement within a day and was back using a phone. Will keep insurance for future as well because of the great experience. Rate 10/10.

My son lost or had his cell phone stolen on the 4th of July while we were on vacation. I filed a claim as soon as I could get to a computer and have nothing but issues with Asurion. After about a week, of not receiving the phone I reached out to the chat representative and was told that the phone was on backorder. I requested a discount or waive of the 200 dollar deductible which is ridiculous in itself. I was told on multiple occasions that it was company policy not waive or discount deductible fees. Well, I tried back over couple of days still on backorder.

Son, now living in another state, lost his phone. As the account is in my/husband's name, we made a claim to Asurion. Service was prompt, courteous, and relatively painless. When completed, a new phone was shipped to us. Glad we had the insurance on the phone.

This was a very fast, accurate, and courteous experience. Thank you! I hope I do not need your service again, LOL, but I can have peace of mind that if I do need it, this will be handled reliably. From the start of the claim, to the delivery of the phone, it went smoothly.

Excellent experience with Asurion. The lady was the most helpful person I have ever dealt with handling a problem. She fixed everything and I'm a happy customer. I have received other phone quickly and there was no hassle with doing claim. The experience was smooth and courteous.

Why I needed customer service? Good experience with customers. Thanks for helping with the device warranty insurance on the phone. Will recommend that other customers use this service. Have a great day and help other customers with their needs and recommendations.

The service was really fast and the phone was working great. Shipping the broken phone was super easy. The customer service was off the off. Set up was great. The charger works really well. Thank you so much for the service and response to my request.

I've use Asurion's services 2 or 3 times over the years. I'm very pleased with Asurion's customer service. I'm good with their monthly premiums. The downside, When I consider the monthly premiums I've paid over the years versus the claims I needed to file, I felt Asurion's deductibles were too high when I needed to file a claim.

My phone was damaged on my first day! I cracked the screen. By the next day I had my phone. Wow! Then my daughter's iPhone was damaged too. She had it quickly. Very much impressed! I like it! I'm going to keep the insurance for its worth it.

Pathetic Replacement Phone - As I write this comment, this replacement phone has used 2% of its battery. I was sent a junk phone!!! Going back to Verizon today!!! The Droid Turbo 2 is supposed to have one of the longer battery life and this phone last about 6 hours before dying.

Left phone in China, it was lost. I could not be more satisfied with how I was treated and recovered a new phone immediately. If you need to depend on anyone for your loss of your phone, this company cannot be beat. Do yourself a favor and choose them as your insurance against loss or damaged phone. You will not be disappointed.

The only thing that I was not satisfied with was the device because I have issues with the phone. I'm not able to erase the apps that I've downloaded thru the main screen. Also, it's seems like the touch screen is not as sensitive and requires multiple touches. My wife also ordered and received a replacement device from Asurion, and has had issues with that phone. That phone had touch screen issues also.

Responsive service, easy to work with and we knew where we were in the process each step! Overall we are glad we had this coverage. The service was good. The team was knowledgeable. The process was easy to trigger and we received the phone exactly when they stated we would receive it.

The replacement phone we received, did not work. The replacement phone had to be replaced. However that phone is working as well as a Verizon phone can work. We are still saying, "Can you hear me now?" :(

Great service... The phone is junk. It won't hold a charge and when it gets below 20% it can die in any minute. I never know if I will have charge to call and if I use it I know for a fact I won't have charge long.

I have no complaints on how Asurion handled my claim. I filed the claim on a Friday and received my replacement phone the next day. I sent my old phone back, and it was received with no problems at all.

My first replacement phone did not work and I had to call for a second replacement. My new device (these have all been the same phone) is getting very hot either when being charged or if I am playing a game for 20-30 minutes. This never happened with my original device. Service-wise, things were handled promptly and with courtesy.

I hate this service. I don't have time to take off work to sit around all day and wait for my phone in the mail. I work for myself and I am out on meetings and calls all day, and this service is a huge inconvenience. I wish the insurance would replace my phone in the store.

My phone was badly damaged and because I carry insurance I was able to save $150! Despite the incredible savings, they took care of me and I received my replacement within 3 days! They provided me with all the necessary packaging to return my old phone and confirmed with me that they received it! I couldn't thank the company enough!

Loved that I was able to get a new iphone6 and didn't have my original color so they gave me the 6s instead. It took longer to ship because it was on a friday. I ended up getting my phone a couple days late. It held up a vacation for a half day to wait for the phone but happy I was able to replace it with the copay.

My phone recently stopped functioning. I contacted Asurion and submitted a claim 4 times and got declined 3 times so far. Mind you, my phone is insured and I haven't submitted a claim within 3 years. They are still not able to get me a replacement. This situation has been going on for 4 days now and still no news regarding when I should be receiving my phone. I plan on canceling my insurance with them, once this issue is resolved and will rely on AppleCare moving forward. It has been the worst customer experience thus far. Asurion is truly incompetent and unable to get a simple phone issue solved for a client asap. Insurance companies in my opinion are filled lots of dishonest people. I am frustrated.

My brother cracked his screen bad and we got a replacement quickly and it was a good price to replace it. I would recommend this service to my friends and family because it beats having to pay 800 bucks for a while new phone and my brothers upgrade date didn't change either!

Process is flawless and very easy. Unfortunately, as a commercial user, have had to use service 3 times in the last few months. Each time the phone was replaced as promised and delivered on time as promised. Very happy with ease of use.

Phone was delivered very quickly, within a few days, and even included some extra items. Was very pleased to receive the new phone. You really can't go wrong with phone insurance and paying the extra 10 bucks a month. Well worth it. Thank you Asurion.

The process was not difficult although I did need some guidance from my local Verizon store and after paying monthly premiums the deductible seems too pricey. Overall experience was satisfactory. Would recommend this insurance to others with a warning about associated costs when using it.

The insurance service was prompt, but the claim appeared to take an extra day to complete. The No hassle service was extremely appreciated. The ability to check claim status online to follow the process made it easy to know when to expect a replacement phone.

Phone works good, only problem I had was the off brand charger that come with the phone. I will strongly recommend your services to anyone and everyone that needs cell phone insurance. Other than their charger I had no problems with my new iPhone.

You had easy to follow instructions how to submit a claim; there was a quick response to my claim; and fast delivery of the replacement iPhone. I was pleased with the one-on-one service provided by the Apple technician in order to activate the iPhone.

I had a broken screen and a couple of buttons that weren't working correctly. Called into the company paid the $19 and my phone was here the next day as promised. Well worth the insurance I paid. Thank you so much.

I dropped my phone and shattered the screen. The replacement phone I received had a defective microphone and a dead spot on the touchscreen. I called Asurion back and they replaced the replacement with overnight shipping. New phone works perfect.

My phone works just as great as my last one did. I had a couple issues with my apps not staying open when I try to pull them up, but that has not happened for a while now. I appreciate the fast delivery as well, delivered by FedEx and came 2 hours earlier than the expected arrival time I was given.

I thought I ended iCloud with that phone on my first phone call and got an email that I'd be charged $500 if I didn't contact you in so many days. I thought the issue was take care of and I had to make a additional call. For the most part everything was wonderful but I don't pay insurance to jump through additional hoops!

I was very pleased with how fast and easy it was to get my damaged phone replaced. The online claim process was very user friendly. The whole process of filing a claim and receiving a replacement phone was extremely fast and easy.

Overall, I am satisfied with my experience. My daughter broke the screen to her iPad mini. They do not make a comparable mini anymore so they gave her full size with similar memory. There seemed like some unnecessary paperwork and steps to get the actual iPad but it arrived fairly quickly. However the envelope that I was supposed to return the damaged iPad in was too small. I called and explained this to them and they said they would send me one that was the proper size. However they sent me the exact same too small envelope again. In the end I had to pay to ship it myself. That was frustrating.

The whole process was fast and efficient. The activation process was very easy and returning the defective product was effortless. I was also able to track my new device during the shipment process, which was very help so that I ensure that I was home for delivery.

I requested a phone replacement for a phone I could not find. It was a challenge because my son needed his phone. Though the phone cost me quite a bit to replace, it was less than buying a new phone. The phone replacement went smooth. The phone was in excellent condition. The process was easy to navigate and expediently managed.

Asurion came through when I was in dire need of getting a phone replaced that had been dropped into 15 feet of water! At first they indicated they didn't have any exact phones to replace right away but after explaining my pending business travel they reacted immediately and I had my phone the next business day. This allowed me to keep my original travel plans and my phone has worked flawlessly! Thank you Asurion!

My son broke his phone again. You guys rock!! Never a hassle. We just tell y'all what happened and You just send us another phone. And it arrives like the next day. It's great!! Thanks so much!! I would recommend y'all to everyone!! Thanks again!!

I received my replacement phone on time and the claims process was easy. However the webpage wasn't cooperating. Calling to customer service was ideal. I have a issue with transferring my pictures and other files to the other phone but I powered off the phone too soon. Again, customer service was helpful.

I had accidentally ran over my cell phone. I called Asurion and they were very helpful, fast and efficient. I received a replacement quickly even though it was on the July 4th weekend. I am certainly thankful for having insurance on my cell phone with Asurion!

Seamless replacement of my phone. Only "complaint", like any insurance, the premiums far outweighed the value of the replacement phone I received. For this reason, I'm not renewing the coverage on my new phone.

I got rained on and now my new phone (S7) doesn't work at all and the phone is supposed to be water resistant. It got wet around the SD card slot and it fried my SIM. I had to get a whole new phone within 10 days of replacing another phone and I work in Law enforcement and need a phone.

Very pleased with the service I received on replacing my phone that had got gotten wet and stopped working and I got a new phone the next morning and it was an upgrade from the one I had! I was so happy to a my new phone so quickly. Thank you so much Asurion for your service???

Asurion has such a simple and thought out process. There were instructions and guidelines every step of the way that enabled me a hassle free way to change out my phone. I need my phone for work and having the new phone come so quick was a blessing. I only wish they sent me a confirmation that they received my broken phone.

Somehow my iPad got water damage and I was treated very well. Forget I even had the insurance so I was very happy and satisfied with my replacement iPad. I received my iPad very fast by mail and have enjoyed it ever since. Thank you.

I really not pleased. I had to pay $150 for a replacement phone because the phone's indicator (the little white square box) had red x's in it which supposedly means the phone got wet. But the phone never got wet. I gave in & just paid the $150, then I get the replacement & that one also has the indicator showing the little red x's. So I was sent a replacement phone that had the same defect the phone I returned had. Now what happens if I need to return the refurbished phone? The Verizon store clerk said the humidity could have set the indicator off when they shipped it. So why is it OK for you to send me a bad phone when I had to pay $150 to get one with the same thing.

All went smoothly, new phone is actually refurbished, but works just fine so far. Delivery was quick. Cell phone store did the paperwork, collected my fee and submitted the paperwork... Couldn't be any easier. Emails were received as the process progressed, so I knew exactly what was happening.

My phone is good and I get that it's refurbished but the iPhone lock button gets stuck since I've even received the phone. But you know, I get it. But still kind of sucks. But glad it was cheap. So you know I’m okay with it. I really wish the button wouldn't stick though.

The customer service was excellent. Very pleasant and knowledgeable. The turn around time on the paperwork and device was fast and smooth! Everyone I spoke with was very understanding and patient with my lack of knowledge. Overall it was a very pleasant experience!

Very good, other than 3-7 business days waiting for the replacement phone. I had to go to the Verizon store and buy a phone to use in the meantime, which means I had to restore that phone and set it up. When the replacement showed up I had to restore this phone and then return the purchased phone back to Verizon... This used up a lot of my valuable time.

I was very happy with how easy it was to get a replacement device and how fast it happened. For the most part the phone is good, but it acts a little strange sometimes. The screen orientation is slow to adjust and the touch screen locks up and I have to turn it off and back on again.

Pleased with service, promptness with mailing device, as well as 24-hr customer service via on-line ordering new phone. Not pleased that I had to pay over one hundred forty dollars for phone and had to send bad phone back. Don't understand, but okay.

They were kind, considerate, and professional. When they could not solve an issue with my address they kicked it upstairs and it was handled with what I recognized as a level of customer service that is not the norm for other businesses. Very satisfied. Thank you.

It was a very simple easy process. I had dropped phone. They sent a replacement the very next day. Very easy to fill out form online. They are hassle free awesome company. Just answered a couple questions. Will recommend and use again if need be. Thank You.

I love the fact that I got the exact same phone replaced except for the color, but that was fine with me. I am not very smart (new) at learning how to use a smart phone, and it would of been nice to know that I didn't need my SIM card. When I figured it out and used the SIM card that you sent that's when all my stuff came from the Cloud. Boy was I happy then, because I thought I had lost everything. Otherwise, great service.

Asurion insurance is the worst deal ever to exist. I ended up paying $530 in insurance (25 months of a $10 fee plus $280 after tax for the deductible) plus the initial $800 for the phone only to end up with a ** refurbished S6 Edge that has a cheap plastic screen instead of a gorilla glass one. DO NOT sign up for their insurance. It would be much better to just get a new phone through your provider, unless if you're prone to breaking your phone every month.

All services were very fast, staff was very helpful and kind! They replaced my phone quickly and helped get my phone back in service the next day. The member I spoke with was kind, and very informative of the entire process. I enjoy my new phone very much as they upgraded my phone since my previous phone was out of stock.

Replacement of stolen phone. Excellent service. Thanks so much! You turned around a traumatic experience and helped us to feel a little better. No muss, no fuss. The whole process was far less complicated than I first thought. Very, very easy directions to follow. I could do it all online.

You guys sent me a replacement phone in which the Bluetooth capability is non-existent. This tells me you replaced my new phone with a refurbished one that you didn't refurbish well. And you are impossible to reach to get this corrected.

I honestly wish I knew where to start with the problems and multiple lies I received from 7 different people I had to talk to over a 3 day period. Every person had a different price for how much it cost to replace my phone and even one person told me that I could actually get the phone repaired at a local shop and it would be covered by Asurion. Well I assume they quickly realized that they wouldn't make money of that so they changed it up and put me on the phone with someone else who told me that it was absolutely not an option to get it repaired because the named shop didn't have the materials to do so.

Quick and easy for delivery. However I am already starting to have issues with my replacement phone as I did with my phone I had turned in to be replaced. Overall I would say good experience and easy to use to get my phone replaced. But not happy that my replacement is already acting up.

Moto Z Droid replacement. After the first replacement didn't work correctly, I called and they decided to go with a brand new phone. So far the new phone is working like it's supposed to work. Thank you. The first phone I received was a refurbished model and it ran hot and the speaker was bad.

My son's phone, Samsung Galaxy S7 would not turn on, the screen was blank. I filled out the application late on a Thursday evening to get a replacement phone and he had his new phone by 10 a.m. the next day. Thank you very much. Was very impressed with the overall service that you guys offer.

I went to ATT when my phone got damaged. Even though I was in the store with an ATT representative, and had to government issued IDs Asurion did not accept my answers to some stupid questions they were asking about ME. So even though being with an actual ATT employee, inside an ATT store, I had to fill out an affidavit, get a copy of my picture ID, go to Kinko's to Fax them an affidavit... That was Friday. They finally accepted my ID on Monday, and now telling me it's going to take 2 more days. That's Wednesday... I will be out of a phone, and income for 5 days.

Difficult to get Asurion customer service to assist. Asurion sent multiple defective refurbished devices, to the point that I just stopped trying and sent back all the refurbished devices. Asurion never returned my $99 even though I always had to return their defective device. I have go on social media to protect as many folks as I can from using Asurion. Summer of 2016 I returned 4 defective Blackberries that were provided by Asurion. July of 2017 I returned 2 defective Androids that were provided by Asurion. Asurion SUCKS!!! I am making it my mission to reach as many as I can on social media to protect them from this insurance SCAM called Asurion.

Great service. Phone showed up like it was suppose to. Tracking info was great. Great communication and fast super service. Internet was a little bit of a struggle but overall pretty easy to deal with.

After having my phone stolen they replaced my phone within 24hrs. Zero complaints. The new phone was on my doorstep the next afternoon. All I had to do was fill out the form online and that was it. Great investment.

I had an LG G6 with a charging port issue. Device had this issue since I got it but didn't want to bother. When I called Asurion, they went above and beyond to make sure my issue was resolved. Working with Asurion is a no brainier for anyone!

Asurion was easy to work with and replaced the phone within 24 hours. We had a lost phone. Searched for it for a couple of days then realizing it probably wasn't going to be found. Submitted a claim to Asurion. The process was easy and painless. A replacement phone arrived the next day.

I have a white phone. And during the refurb process they used a black marker to cross off device information so I now have a white phone with a black marker line on it. The process went smoothly and fast. No issues with the service. Just the appearance of the replacement phone.

I recently had to have a cell phone replaced and to do so was quick and easy. I went to Verizon, which I likely didn't need to do, and spoke with a rep. who gave me the number I needed to call. I had a new phone in around a day and a half. AWESOME!

Service was excellent. Phone screen was broken. The customer service rep I spoke with was courteous and efficient. New phone was shipped in a timely manner. I am very pleased with the manner in which my claim was handled by Asurion.

The Asurion process to file the claim was quick and easy. They understand you can't be without your phone for long so they sent it overnight. I was very pleased to know this. The insurance is well worth the value of the service you get. I will never have a phone without it.

I was disappointed that you tried to give me a Samsung device, that was cheaper in value, to replace my Apple I-Pad. They simply were not comparable. Only after a lengthy period of research and debating did I get a comparable Apple product.

Once I figured out what your website was (Verizon gave me wrong site), the whole process was really easy and the phone rep was very helpful. The phone arrived via next day shipping and my son was thrilled. We're glad we have this insurance. Thanks!

I dropped my iPhone SE into water and called for replacement since it was insured. I got it in 24 hrs. Apple stayed on the phone for a long time with me to set up my new phone and to turn off my old phone before sending it back. I do believe my new phone was a refurbished one as it showed an update history. So far so good.

The turnaround time from the day I reported the incident until the day I received acknowledgment and then the day the phone itself was delivered was one day. Amazing!!! I can't say enough about the fast and responsive service. Thank you.