Asurion Reviews

Great service was rendered. I would tell others about the excellent service. I'm waiting for my Galaxy 7 to be replaced. The service is great and a awesome team to work with. Try Asurion. You will be satisfied. This is a great company.

This was my first experience with Asurion, and I found it to be very quick and easy. Not a lot of paper work involved and they provided the return envelope and shipping. I wouldn't recommend having to use any insurance at all, but when you dunk your phone into a pitcher of ice tea, it's good to have it.

My iPhone SE 64MB decided to try the jacuzzi while we were on holiday in the north. Five minutes submerged did it in. I contacted Asurion on their site and within minutes of filling out the form I had an approval for an iPhone SE 128MB replacement. Not too shabby! The phone arrived in Two days shipped free. Very satisfied with this arrangement.

Every time I have had to file a claim, I have trouble with more than one phone sent to me not working properly. Last time I was sent the wrong colored phone and told I don't have a choice and I get what they give without even checking for my color... Just never an easy experience... Always a hassle.

My husband lost his phone while we were on vacation. Asurion replaced his phone with a newer model Samsung because his phone was discontinued. The phone was here less than 24hrs after the claim was made. I had some trouble getting the phone connected to the network so I had to go to an actual store but I would still give Asurion a 5 star rating.

Asurion is user friendly, great customer service and will save you in event of a loss or accident with your smartphone. My recent situation was resolved in under 24 hours and we were able to be back in service quickly. With today's phones total recovery is critical and possible. Wouldn't own a phone without their coverage! Highly recommend cell users insure their phones!

My daughter's phone had a cracked screen and was not working well. It would shut off on its own. Cell phones are so expensive. It was nice to be able to replace my daughter's phone instead of getting a new one, which would have also extended the phone contract. Customer was also a good experience. Thank you for making it so easy to replace my daughter's phone.

I was without a phone for almost two weeks because my replacement phone was out of stock for almost 2 weeks. I had to scramble to find another old phone so that I would have service until the new one was in stock.

From the time that we visited the store and then came home and ordered a new phone it was less than 24 hours which is great service. It is really appreciated thank you. I would recommend your company to another customer if they would ask. Thank you for your time and service.

Asurion made it very easy to file my claim. I received the replacement and was able to be up and running in no time. The process went smoothly from beginning to end. The online instructions were clear and made filing the claim simple.

My phone broke and it is something that I have to have in order to be able to do my job. Asurion made it to where I didn't even have to miss a day because of their over night delivery! On top of all that I got a brand new Galaxy S8 instead of my 7 and I couldn't be happier with it!

Quick turnaround and got it very FAST! There was no problem setting it up. Was very smooth transaction, with great customer service. So glad to have the coverage. Certainly money not wasted! Thanks for your prompt attention and helping us.

We had a challenge with the 1st phone Asurion sent to us. The rep was very understanding and sent the phone as soon as they possibly could without any hesitation. The phone arrived promptly within the next 2 days. We were very pleased with their assistance.

Overall great. Received my replacement phone on time as promised. However I had to struggle through the online process and eventually, after hours online (middle of the night) had to call in and speak to someone. Would have preferred a seamless online experience.

I was recently told I could no longer insure phones because I already had 3 claims in one year. I'm in construction so there is a reason for the phone to have insurance. I agreed it's unfortunate. 2 of the 4 phones I've had as replacements has issues like they were not fixed before being sent back out. So it's not like I got 4 new phones. I think you should reconsider dropping me from the insurance plan.

The process was easy and the result was what I expected. I had limited interruption to my service and it made my life so much better even though I had to replace my device. Your service was top notch all the way through.

Asurion has the phone exchange program fairly close to 100% efficiency. The new phone arrived within 24 hours with the proper hardware settings (memory) already installed. The refurbished phone has a brand new case (I checked the case with a magnifying glass looking for any sign of wear or scratches and could find none, so confirmed new), battery, screens & connector ports. So basically only the motherboard & on board memory is from the old phone. The return process was simple with lots of help (there are even YouTube videos showing you how to do it). Honestly, if they were to ask me for any recommendations on how to improve their process, I would have nothing to offer. I was very happy with the entire process.

You all did great getting it to me in a timely manner, very helpful with getting it all processed on the broken phone. Was not happy about getting a refurbished one. Everything else was great. Oh the app was not that hard to figure out either.

I left my cell phone charging on a table in a restaurant and went to the restroom and when I came back, the phone was gone. I am active duty army and assigned to Naples, Italy. At the time my phone was taken, I was in the United States to promote my daughter who is also in the military. Asurion did replace my phone, however, they would not mail it to my current duty station in Italy which was an inconvenience for me. It took me over a month to actually receive the replacement phone. I had to send it to my daughter in the States and she had to mail it to me in Italy.

I don't know how they call this insurance. After paying a monthly premium for at least four years and a deductible of $159 I was sent a defective replacement for a lost phone. Verizon quickly determined it to be bad. Wasn't as lucky with the second replacement. Literally was on the phone with Verizon and Apple for three hours to again have it be determined the phone was bad. Verizon thankfully directly sent me the third phone apologizing for everything that happened and giving me a credit on my next bill. This time it worked as it should have with the first. Obviously no quality control.

The claim was easy to complete. The phone came fast, the next day. Came with instructions for setting up the new phone. Return the phone was simple as well. They kept in touch with email. Happy to have Asurion for the easy replacement of my phone.

Good and fast service, deductible was fair, the claim seemed to be a little difficult with the emails scanning sign but I understand there's a legal side to protect both parties. Good job, if I were to change anything I'd try to make the claims process simpler and quicker.

Asurion did a wonderful job replacing my daughter's phone very quickly. We thank you for making it easy. The insurance is worth it! I would totally recommend taking the insurance when have such an expensive yet fragile device.

After my phone was stolen I requested a replacement from Asurion. The first phone I received had a malfunctioning Wi-Fi and Bluetooth receiver. I used the phone for about a week because I had to have it for work and could not have any downtime. Of course this ate up my data! I received a second replacement after calling into tech-support. The tech made me wipe my entire phone and was very rude during the process - she questioned my ability to back up to my phone and also was very cut and dry about I could not get a new phone.

Screen on the phone was broken. Called Asurion and the information was quickly given. We reported the damage on a Saturday and the phone arrived on Tuesday. I do believe that the cost of the insurance is expensive to maintain but with the durability so poor on the phones we are currently buying, one must carry insurance.

The replacement process was much quicker than I expected. We had our phone in less than 24 hours from our first call. Easy and quick. The replacement phone was exactly as our previous one. No complaints. Much easier than I expected.

I had to replace my son's damaged iPhone. The process was very fast, representative was very helpful and explained everything very clearly. The new phone arrived next day. Very professional and fast service. Easy process to return old phone. A+.

I am so impressed with the service I received from your company. After damaging a fairly new Galaxy 7, I was afraid to file a claim, but I'm so happy that I did. A new phone was delivered in 14 hours! Amazing! I have nothing but positive things to say about Asurion! Friendly people and fast service! Very uncommon these days from most companies! Thank you!

My phone fell and the screen shattered. So glad I purchased insurance on my phone. Asurion kept me up to date every step of the way and Asurion was fast replacing my phone. They made it so easy. Thanks Asurion.

My phone got hurt, Asurion replaced. Fast, easy and no hassle. Will I keep insurance on my Verizon phones? You betcha! Best deal ever and very satisfied with the service. I had my new phone in just a few days. Asurion's online form was easy and fast.

I had placed my iPhone on hood of hubby's vehicle, and it was destroyed when he drove off. I realized too late, and filed the claim immediately. So very glad I had the insurance. Good response time in replacing my iPhone. Thank you.

Phone arrived quickly. It did have a dead spot at the top of the screen. I did not want to go through waiting for a replacement so I am just ignoring the spot. The rest of the phone was in like new condition.

I had a good experience with Asurion. They sent me a new phone within a couple of days. What I didn't like was the amount that I had to pay - $150 as my copayment. This amount should be less since I am paying insurance every month.

The refurbished device I received worked fine until I was conveniently out of the 14 day window. On day 17, I was told by one of your representatives that, since I was out of the window, I would have to pay yet another $99.00 deductible. Refusing to pay yet another deductible, I opted to buy a NEW phone, not wanting to continue investing in products which were not truly warranted (for one year, as stated in paperwork which accompanied the last replacement device).

Our daughter is disabled and having a phone is critical to her wellbeing. Her phone was lost and after waiting a week to see if it was found or returned we contacted Asurion to report the problem. Without hesitation the phone was replaced and we and our daughter felt more secure again. Asurion is a very valuable service, thank you!

Efficient service... good. Received cell phone next day, exactly as promised. Replaced with an equivalent quality product. I appreciate the insurance. Life is tough enough let alone worry about your phone. Good to know someone has your back. Thank you Asurion.

I don't like to go through the process of returning any items because it's always hassle. But this experience was different. Great customer service and gentleman very knowledgeable. Product was delivered as promised and process to order and return phone was very easy to do.

My device was placed on back order causing me to trade my broken phone for a temporary/loaner phone at a local phone store, that I'm now stuck with. I finally received my replacement phone a few weeks later. Noticed a few scratches on the screen but other than that works great.

I was never told I would get a refurbished replacement... Thought I was getting a new phone... Other than that, all went well. Next day delivery was great. Customer service customer representatives were all fantastic as well. But people should be told you get a refurbished phone.

When I got new phone I had it for 4 or 5 days and the screen went black and I lost the info I had put on it along with the pictures. So I was not real happy. I know it was not your fault that I messed it the first time.

I had bought a phone 5 months ago that I lost. The phone you have sent is refurbished. I have had multiple problems with it and I'm sure it will not last as long as the other one. The people were nice to help. But this phone sucks.

My i-phone fell into the river and needed to be replaced. The process was easy and was accomplished without problem. The questions about the situation were non-intrusive and were simple to answer. This was a pleasant experience for an unpleasant event.

Great Customer Service. They replaced my daughter's phone right away. I'm glad that we have Asurion on our phones. I highly recommend that every phone should have Asurion as their insurance. It is well worth it and peace of mind. Asurion saved us from buying new phone.

Easy process to complete claim online... Filled out form Fri night and received replacement phone on Monday. I would recommend Asurion to family and friends. I am pleased with the ease of the process and the rapid response. I will continue to use Asurion.

Asurion replaced my old phone with the new Samsung Galaxy Note 5 immediately after receiving the claim. I have my new phone in my hand within 24 hours. I am glad that I purchased the insurance, even with the deductible of $149.00, it is still worth it.

So glad I had insurance for my phone. The whole process was very quick and easy... Answered some questions, sent my claim and my replacement phone was on its way. I received it two days later... Very happy with the whole experience!

The new phone arrived as promised. The mail-back instruction sheet was clear and easy to follow. Very simple to complete exchange procedure. The only thing disjointed was the email saying there would be charges if I failed to turn off cell locator for i-phones. Not applicable for me but made me pause.

I was pleasantly surprised with the speed and simplicity of fulfilling my claim. The request was approved literally within 10 minutes of the submission of my affidavit and the phone was delivered on schedule as promised. Tech support was available to get the phone on the network.

Your representatives were extremely helpful and walked me through the steps on how to put in my claim. They were very polite and professional. I received my replacement very quickly. Very happy with the service I received. I recommend everyone I know to purchase the warranty plan from Asurion.

Asurion shipped quickly by overnight carrier with clear instructions on how to replace the SIM card. The first replacement phone started to malfunction within 48 hours of receipt, but Asurion took care of us quickly - a replacement was sent out same day via same method. One star deducted because of high co-pay. Recommended.

They got me my phone really quick, I wasn't home when they tried to make the delivery but other than that, I'm satisfied... No hassle and no problems... One thing I will say that the monies spent is a little excessive but since it's a Smart phone that's why I guess!

I was very happy with how quick the whole process took to receive the new phone. Unfortunately the speaker on this new phone sounds like it "cracks" when the volume is turned on high. I use the speaker very often so I would like it to sound clear.

My dealings with Asurion for my phone replacement was pleasant. From the service I received on the phone to the quick manner in which they had me a replacement. Thank you for a pleasant experience! I have had the insurance for 13 years and have only had to rely on it a few times. It sure makes it nice not to have to negotiate, argue or plead to get the coverage needed.

The claim process was quick and easy. The phone (model) I had was no longer available so they gave me 3 very good options to choose from. The replacement came in quick and was new. Not refurbished. I was very satisfied with the entire process.

It was a very easy, simple and quick delivery. No thought or worry about it. Everything showed up on time and in order and it was a very good process. I was very impressed with how quick and easy everything was.

I broke my screen to my phone, A Samsung Galaxy J7. I submitted the claim. I had been told by Verizon when I signed up for insurance that it would be within 24 hours my device would be fixed/replaced. They would not let me replace my screen only locally. I had to wait for a replacement phone. The replacement phone was first 3-7 days, then 7-10 days, then they had an unknown back order date. They did try to give me an alternative phone, but I didn't feel that this alternative was equivalent/as good as my phone. They would not notify me anything to do with updates of the back ordered phone, I had to keep calling to check in.

Using Asurion for A Decade Now. Pros/Before: Phone was always delivered quickly, the quality of the phone and accessories (which included everything) was new or like new, and the process was simple. Cons/Now: Price has increased, but the quality has decreased. The process of getting a new phone is also harder when your phone isn't working properly because they only insure certain things. However, if you lose your phone completely, you can easily get a new one. My experience: A couple of years ago, my phone from Asurion didn't work properly from day one, it was a bad refurbished phone. A month ago, the new phone I have now works great so far. However, the accessories are no longer Samsung, they are cheap chargers, etc.

Wasn't going to film this out until you guys claimed I was back and running within 24 hours of the claim but since I made the claim on Friday it took 72 hours to complete it. Wouldn't have said anything until you sent me this claiming I was up and running in 24 hours. Don't lie!!!

The phone is not working properly, and has to be returned. I'm currently experiencing problems with the speaker. The phone makes a really loud and uncomfortable noise at times. I have not had the time to call and do another claim, but I will definitely do so soon.

My iPhone 7 screen cracked and I opted to replace the phone versus just the screen. When replacing the screen they do not guarantee it will be water resistant. My phone came promptly and in pristine condition; however, it was not in an original sealed box and the charger sent was not the original. After checking on the Asurion website it stated the phone could be refurbished, and mine was. The phone is perfect though, so no complaints.

My Edge 7 got dropped and damaged. I applied for a replacement, and while I had to pay a deductible it was much less than the purchase price of a new phone. In addition, I was able to upgrade to a Galaxy S8 for no additional fee. The phone came quickly as promised with instructions of how to shift all of my data and apps over to the new phone. I am very please.

It was a seamless process and thank you for making this easy!! It is not often in today's world that customer service is easy to deal with. Thank you for keeping your customer service "in-house", which makes having a conversation that much easier!

Great and fast service. Instructions were very easy to understand and follow. So glad I had purchased the insurance. I recommend everyone with a cell phone to purchase Asurion insurance. Should something happen to your cell phone, the replacement cost is very minimal compared to purchasing a new phone. As far as I can tell my replacement phone is also a "new" phone.

I am very pleased with the process and how it took place. Worth every penny and the rep was very friendly and helpful. The phone damage was documented and a replacement arrived almost immediately. I could not be happier. I will recommend this service to everyone I have contact with.

Fast and easy claim form. My phone came quick and I was greatly satisfied. I would recommend Asurion to a friend. A great phone insurance company. I was greatly pleased with their prompt friendly service. More people should have Asurion as their phone insurance.

Phone was broken. Was leaving for an international trip in 2 days. Got everything resolved and my phone in time for my trip. Super thankful. May I suggest being more available for folks by phone (instead of internet) so people can choose to easily file a claim that route?

Poor experience for processing the claim. I had to enter my information into your system many times. When I call customer support they wanted the information again. The screen would not let me enter all of the required information at one setting. I had to keep going back into the system to enter more data. Replacement phone work fine.

I dropped my phone (S7 Edge) and the screen shattered, I had a new phone in 24 hours. Thank you so much for being reliable and fast. In today's world without a phone you can miss out on a lot of things. Glad I didn't have to experience any losses.

My tablet quit taking a charge. Thankfully I had Asurion, I went to their web page on a Saturday night. The process was very easy, and I received my new tablet on Monday. I am very Satisfied, and glad I purchased Asurion for all of my devices.

I wish I could rate it a zero but, by default it has to be one. I called Asurion for a replacement iPhone 7 Plus for my son after it was damaged and I received it in a timely manner. Upon setting the phone up I came upon a snag... I called my phone carrier for assistance just to find out that Asurion sent me a stolen phone (I was very shocked about that news). Called Asurion about the issue. They were not very forthcoming and I was told that the phone will be release for activation within 2-24 hours. Well we pass the 24 hour period and still no phone to activate.

I thought if the phone had broke on same day and got it returned or whatnot within the next day it would be free of charge. Never got my mod either. Threw it all away same with my money. Maybe that was just a Verizon thing then they should be receiving this bad review. Which I have left them as well. Definitely not satisfied with return policy, or damage policy whichever it may be.

This phone claim was a nightmare to say the least... In the past it was a snap every time. I understand that people take advantage and things had to change but it took me 4 DAYS to get the information to Asurion - I had to download, fax and call and there was always a problem! On top of that when the phone was received by Asurion we were informed that the FindMyIphone feature wasn't off even though we had done that.

The online process has become so much easier and less complicated. That I don't have to call to confirm is great. My only concern is the return packaging does not seem to protect the returned device from any further damage. I recommend better packaging, such as a box to ensure it returns in as good condition as possible.

Unfortunately my iPhone was crushed by power seat which the bent case and cracked the screen. The replacement process was painless and very prompt. Phone was replaced in a matter of days and the paperwork to trigger the process was relatively simple. I certainly would recommend this insurance coverage.

I can honestly say that you all worked at a good pace and I received excellent customer service and I will definitely recommend. I have no complaints whatsoever and I hope you guys keep up the good work. Best regards.

I highly recommend this insurance protection. My son dropped his phone, the screen cracked and Asurion replaced the phone. He received the phone about 2 days later. Spoke to a representative on the phone, walked me through the process and when we received the replacement phone the instructions were also very easy to follow.

I was skeptical when I filed the claim on how it would be handled. The process was extremely easy and straightforward. I got approval for my claim hours after I filed it. Then got confirmation of the new phone being shipped less than an hour after that. I got my phone the next day. The process from filing my claim to getting my new phone was less than 24 hours. I would recommend this insurance to anyone and everyone.

Yes, I would recommend my friends and family to Asurion. My only complaint is that deductible is little too high to get a refurbished phone. I can understand if the $200 was for a new phone, still the service was fast and all in all I was happy with the outcome.

Return of defective device after replacement was delivered within the time frame that was given by the representative. I appreciate the individual that listen and responded to my situation and how professional they were in guiding me through this process. I was very pleased with the service that I received through Asurion.

The 1st phone sent to me had a crack in the camera. I wait for another device, only to have pixels go out on the screen within a week. Let’s see how long this one lasts. So much for quality testing. To top it off when I called to report the pixels being out I was given such a hard time. I had to ask for a supervisor to get another device. The troubleshooting steps are a joke.

First surprise: The phone was dropped from 2' on his toe and it died! Second surprise: Navigating through the web site was sooo easy! Third surprise: The new phone came within 2 days! Asurion is tops in my book! Thank you!

It is highly recommended your service and not to mention its attention customer is as easy as they have with people in your own language, also the online system is quite recommended, easy and fast. I am happy to deal with you. Thank you very much, Asurion.

I am giving Asurion a 5/5 rating because I had an issue with my phone and as soon as I submitted a request form for a replacement, I received it promptly. The new phone did not appear to be holding a charge, so after a day or so, I called Asurion to voice my concern and the representative was very professional, friendly and knowledgeable. I promptly received another replacement phone and so far have had no issues with this phone. P.S. I also returned my original phone and first replacement phone.

I cracked my screen and paid for a replacement phone. Phone arrived and within 1 week showed signs of a failing battery: would drop from 50% charge to 10 then go back to 50 when plugged in. It also developed a screen defect without having any damage done to it. The defect is a strange line that seems to be underneath the glass. The phone also would shut down randomly. Now the phone has shut down and will not turn on again. I use my phone for work, and this has put me in a very poor position. I hope Asurion has enough integrity to rectify the situation.

I'm satisfied with my new phone. A few bumps in the road at the beginning because I was sent the wrong phone. After a phone call, I received the right one. I'm Matthew **'s mom and it was my phone that got ruined. I'm on his account. Thank you!

Must have insurance coverage with the new way Verizon handles accts. Now that being said this was the easiest most stress free part of replacing my phone. They give you all the info you need and it's clear in its terms. They gave me multiple updates on how far along in the process I was and the shipping of my new phone. I never thought I would say that dealing with an insurance claim was a piece of cake but this absolutely was... Just a walk in the park.

Disappointed with my replacement. My replacement iPhone came and the speaker barely works. When I make phone calls the other line has trouble hearing me always and the speakers are very quiet when I'm on the phone with anyone.

Great job Asurion. Your co. was quick to get new phone to me and for reasonable price. I would recommend your co. to friends. KEEP up the good work. Can you lower the monthly charge a few $? That would help.

I paid Asurion $200 to replace my lost phone and they sent me a lost or stolen phone. I don't understand how? Are they reselling phones after they have been reported. I lost an iPhone before and it's sad if they received it and made me repay for it.

Asurion was very quick and easy!! The claim process was smooth and they kept me updated with emails and tracking info for my device. When I received my device the set up was fairly easy as well. Last but not least the package included a shipping paid envelope to return my damaged device and another email confirmation when they received my damaged device back. Would definitely use again if needed.

Excellent service from the beginning to the end! Fast and easy to do, each part of the process was explained thoroughly. Thank you for all you did to get the phone replaced!! So happy that we have the insurance, replacement phone was here fast!

I am grateful to Asurion to make sure I am always connected in a timely and efficient manner. The representative walked me through the process and made it very easy. I received my replacement phone right away. Though I was provided with an upgrade from my previous phone, I am not that technologically savvy and I have not learned how to fully use my new phone to its full capabilities. I would rather have been provided with another Note but learned Verizon no longer has them due to the risk of engulfing into flames. So thanks for keeping us customers safe.

The service was great and I got my phone in the stated time frame. My only difficulty was activating the phone. It was not that easy to do. The directions were hard to figure out. I was also told in my local Verizon store that I could call and replace my phone. It turns out I needed to go online and fill out a form to get the replacement phone. It was very easy to navigate.

Filing our damage claim online was easy. The claim was resolved very quickly. The Replacement phone arrived overnight and the setup instructions were clear to get the phone working and data restored to the phone. Glad we had taken the protection plan.

Asurion was very helpful in replacing my phone. I was out of town and they delivered a new phone to my location as fast as possible. I had a good experience and there really isn't much else to say about.

Refurbished phone got here fast, but the speaker buzzes and crackles. I'm sure I could trade it but it's such a hassle setting everything up on the new one. I had to recall outdated address information before I could continue with the rep. But after that he was quick and courteous.

The options to replace the damaged device were not the same as the original device. I still was charged the full deductible even though we were not able to replace the Galaxy S7 Edge. Timeliness was appreciated in new device. Not happy with deductible.

The whole process is extremely simple. The broken device was no longer available and was offered a better one for the same deductible price. The replacement was not in stock when I finished my claim but became available in a matter of minutes. Was pleased with the quickness of replacement once it was in stock.

After traveling 112 miles to get my cell phone repaired, when the technician arrived, told me that because the screen was blank, she couldn't repair it. I was told by customer service the day before that even though the screen is blank and not working, the screen could still be replaced. I called customer service when I got back home and explained my frustration, she immediately apologized, put me on hold for a brief minute, and told me that they would send me a new upgraded cell phone and overnight it. I was very pleased with the service I received and didn't have to argue about it. The only issue I have is I think $149 co-pay is a lot considering I pay $11 per month for the insurance. Thank you for your time and great customer service!

Process was straight forward and easy to follow, received my replacement phone without much hassle and directions of how to return old phone were provided. Did not have to go much out of my way to get anything done and everything was fairly streamline.

I put a claim in for a lost phone last Friday, 08/04/2017 and received replacement phone today, 08/07/2017. Our company has used many cell phone carriers over the years but it seems like we always used Asurion as our insurance carrier. I have no complaints, would highly recommend Asurion to others.

It took me 5 days to get a replacement on a business phone. I lost multiple calls due to this. Very slow response time. I run a business and run a 24 hr emergency service and every minute counts. The people with Asurion could have cared less. I even told the customer service and they said they could not do anything about it.

My phone had slipped out of my pocket and hit the cement. The screen cracked from the impact. I filed a claim and paid my deductible and within a few days my new phone arrived. But what was so great was the fact that the month or two before I had filed another claim for a cracked screen. Asurion didn't question me or scold me like my husband did. Thank you.

Peace of mind knowing that Asurion takes care of business in a fast and efficient manner and performs exactly as advertised. After numerous transactions with many different devices over the years, Asurion has never let me down with their service or quality.

I am very happy with this service. My replacement (Galaxy S6 - refurbished) arrived the next day and it actually seems to be working better than the original (bought from the store brand new). I would definitely recommend Asurion. Thank you!

I was on a party barge and my phone fell in Collins Lake, Asurion made sure I received my replacement phone immediately. I was impressed with how fast and seamless it was. I would recommend Asurion to everyone who owns a phone.

Excellent service. Seamless transition on replacement phone. Friendly representative. No issues at all. I would recommend to a friend. Much better than having to replace the phone which was a fortune. Glass replacement would have cost $350. Phone replacement for $150 was much cheaper option. Glad I had the insurance.

My daughter had her iPhone 7+ stolen on the fourth of July. She was crushed as her phone is her baby. I went to Verizon to find out how to file a claim. They were Good explained it. I put in a claim and wow! Got a response immediately and within 24 hours my daughter had her replacement. I couldn't be more pleased. Thank you so very much.

I work as an "on call" Conductor for the railroad. I parked the train on an elevated track in a rail yard. The only person (co-worker) that boarded the train stole my phone. Asurion sent me a new phone in two days. Awesome! Thank you for saving my job.

The shipping was very very fast (less than 24hrs) and included a tracking number. Everything I needed to use my device came inside the brand new box. Instructions to re-activate were clear. The provided label made it simple and easy to ship my old device back. Thank you.

Damaged Galaxy S7 - I made a claim for my damaged S7, and within 2 days I had a new phone with all the instructions on how to setup and transfer the information from the damaged phone to the new phone. It was real easy and quick.

It was a little tedious to make sure that I followed all of the instructions to turn off the Find a Phone, and send the affidavit but I must have done it correctly because all working well now. I replaced the SIM card with my own and re-synced so phone works well now.

Having my phone stolen was extremely stressful and I very much appreciated the ease of filing a claim for a replacement device. The process was fairly intuitive and I got my new phone within 24 hours. I use my phone for absolutely everything and it was such a relief to have it back so quickly.

This was my second experience using Asurion and it was even easier than the first. Their customer service team is never rude and always quick to reply and answer your questions. The directions are presented clearly so you can be efficiently taken care of, which means receiving your new phone in a 24 hour time frame. Sending back the broken one is also made super easy as EVERYTHING you need is provided. Excellent company.

Apparently the back light is out. I was sent a refurbished phone as my replacement. I took the phone to a repair shop to discover this. Very disappointed with the quality sent and to spend another two hundred under warranty is senseless and illogical. If somebody cares to call me at my business number to find a resolution for an unhappy customer I'd sure appreciate it.

Phone broke in 9 days. Out $149. Didn't trust getting another refurbished so got a new phone at Verizon. $149 down the drain. I couldn't risk being without my phone waiting for a new one each time it might break.

The customer service was great but the device I received has a constant thumping sound in the background. Just haven't had time to follow up with the problem. What do you suggest besides restarting. PLease contact me so I might know how to proceed.

My experience has been all over the board. I received 2 replacement phones which had been refurbished models and both didn't function properly for one reason or another. After the second replacement I called and spoke with the representative (who was very polite and understanding of my dilemma) and they immediately offered me a new phone and model since the replacements had been the Droid Turbo 2 which was no longer being produced: hence the refurbished phones. The new phone works great and I received it very quickly.

I experienced no issues with a fast replacement of a damaged cell phone. The transition from phone to phone was effortless. Great customer service and assistance made for a great and rapid experience. I would never want to be without Asurion coverage.

It was replaced as soon as possible. It was over a holiday weekend and was shipped the first day that it could have been. We were just sorry that the contacts could not be saved, but had not backed up the phone. We will from now on.

I was happy with the quick turnaround and getting the replacement. The thing that I am unhappy with is that the replacement phone has so much crap on it that is not factory that the battery life is less than a day. The one that I sent in for a new camera lens lasted from 4 to 7 days depending on the use. The usage has not changed, I think that all the other crap on the phone burns up the battery. I have disabled or un-installed what I can, still no battery life. I think that if you are sending out a phone for replacement it should be as good as the one that you are turning in.

iPhone replacement was a trouble free transaction, from the time I filed claim til I had the replacement phone in hand was about 3-4 days. Replacement phone was in like-new condition. I would not hesitate in recommending Asurion for cell phone insurance company.

Very pleasant customer service. Easy to access online. We received the replacement phone next day. Very easy to activate phone through customer service. No questions asked that were not related to the problem. Hopefully my husband will take better care of his phone so I won't have to call or go online to replace another phone.

My son lost his phone and you were very prompt in forwarding a new phone for his use. However, he did lose it again and now it is almost 2 weeks and we still have not received a replacement. I filled out a lost phone form and an affidavit and still waiting for a replacement. My son is not well and it is now very difficult for him to reach us in an emergency.

Service was quick and friendly... Submitted my claim and everything got in motion, once all was completed, had to wait a few days for a phone to come in, but once one did, I sent in payment and had the phone in the very next day. Thank you for your fast service.

New phone is a problem! Received it with a small chip in corner. Something wrong with input. Keeps making noise saying some message about input. Drains battery so quickly from input alert. How can I receive a new phone? This one is nothing but problems!

Called for replacement phone for daughter after a rogue wave came up on boat and ruined her phone. Had replacement ordered/shipped to her in Ma. It was sent within a few days so my daughter was up and running again in no time. Glad we had insurance.

I called to get a replacement phone for one that had been stolen and was immediately taken care of and received the phone in a timely manner, even though it was on back order because it still was replaced quickly and efficiently.

The lady who took my call could not have been more helpful. She took care of everything in an efficient, pleasant way. I wish I could remember her name. My son had damaged his cell phone beyond repair and she helped through the replacement process.

I spoke with the most wonderful representative who was very helpful and kind. I appreciated his small talk especially when my phone was powering back on as well. I ended up getting a new phone but the help I received will not be soon forgotten. A great employee, not to be overlooked.

Lost my phone, Asurion sent replacement in 24 hours and all is well. Replacement phone works well. Wish I'd find the old one, though. Want to recover all my contacts. It's just weird; only had it 3 places and it's in none of them. I keep checking.

My son was getting ready to fly to visit a friend out of state when his LG phone went black on him. We were able to have Asurion ship the phone to the address where he was visiting. This helped relieve a lot of stress for him!

We were happy to get a new Galaxy S8 as a replacement for our S6 that was having issues with the brightness going up down all the time. The rep at Asurion was professional, courteous and helpful. We have used Asurion before but this was probably our best experience so far.

Representative was courteous, helpful and knowledgeable. I was given all information in a timely manner. Assistance was much appreciated as my daughter's phone was stolen and she lives out of state so it was important to me to replace her phone as quickly as possible.

The phone you sent as a replacement the 1st time refurbished model... Having a difficult time with phone as the screen does not hold its place. Now I received a second refurbished model and don't want to waste my time setting it up. Please send a new one... not another problem.

After my phone got damage I automatically call Asurion. I started filling out the information required and answer all the question about my cell phone. It didn't take long for them to approve my request and couple days after I receive my cell phone with no problem. I'm glad Asurion is easy to use and would used on any provider and will recommend it to everyone.

Fast service... Sucks have to pay after I already pay for the service... Am pleased Edith, the shipping speed and the process. Just don't like to pay after I pay a monthly fee... I don't think we should have to pay after paying a monthly fee.

My claim was handled very fast and in such a way, I barely noticed any downtime with my device. Overall extremely satisfying experience and I will definitely recommend this coverage to others. Thank you for having such good customer service.

Replacement phone was out of stock and would not be available for up to 7 days. No alternative model was offered. The next day I consulted with my Verizon store, who called on my behalf and insisted that an alternative be provided. Finally, Asurion agreed to send a upgraded model but I would have to agree to a higher deductible on any later replacements. Very frustrating first time experience, especially considering I had paid for this service monthly for 7-8 years.

Yes... This is very helpful company that accomplished my needs. The phone call clarified my technical questions. As I am really rather uneducated in these complex technology matters, so appreciate of the patience!!! Thank you so much... The service was well thought out and clear... It sure seems a true win to me... Thank you again.

Excellent service. My phone was dropped in the Hudson river. Was not able to retrieve it. Asurion replaced the phone fast and very painless. I would advise everyone to use them for protecting their phones. I would not use any other company. Worth every penny.

I dropped my phone on the sidewalk in my yard. The screen cracked. I called Asurion to obtain a replacement phone. It was a no hassle phone conversation. The process went smoothly. I receive my new phone the evening of the next day.

I had dropped my phone (Galaxy S7 Edge) and had a crack in the lower left corner. I called Asurion and explained what happened. A new phone was sent, I transferred the data and sent the damaged phone back. No issues or delays. Great service!

This process could not be easier or faster. A few minutes on the computer filling out a form the next day you have a phone. My model phone was discontinued so I was offered a newer model at no extra charge. I highly recommend this product.

When I called the operator helped me start a claim. She was very knowledgeable and that help me out a lot. I received my phone. Took it to the local Verizon store. The agent there got me going with no problem. I gave them a 5 because everyone was very professional and knew their jobs.

My son (age 13) took his phone in the pool. Had to replace his phone. Phone we received had issues. We contacted the customer service and a second phone was sent to us immediately. CSR were all very helpful & polite! Thank you.

The power supply plug in would not stay charging and the screen was cracked. Received the replacement phone in 12 hours and was back to using the phone in 30 minutes after that. Thank you so much you were very helpful in the process of making the claim for a replacement phone.

It took about 4 minutes online and then a quick $150 fee and boom it was done. Fastest free shipping I've ever had. Only took 1 day to arrive to my house the next day and got working perfectly... THANK YOU SO MUCH ASURION.

Cracked and bent my iPhone phone in an accident. Easy to complete online claim form and I had my new phone the next day which was a Saturday. I was so pleasantly surprised by the excellent service. A label was included for super convenient return of my broken phone.

Was informed that the price to repair my phone was 75 dollars in the brochure. When I made my claim, I had to pay 150 as they do not have a repair facility near me which after some research, I found that that was untrue. It didn't make a difference though and had to pay anyway. Then the replacement phone they gave me broke in less than 2 weeks, and they tried to get another 150 out of me to get that replaced.

My wife's phone was lost, and we needed to replace it. This was done with no problems and expediently. We are happy with all that you have done. When asked we will be happy to inform others to use your services.

We were surprised that the case indicates this is not an original apple product, but something refurbished by Asurion. The condition of a $500 invoice if find my phone was not shut off was also unexpected (is this really in the contract?) and the instructions were difficult to follow and unclear if successful. Shipping was fast, so that was positive.

Filing a claim was quick and easy. The Chat feature allowed me to ask a couple of questions and resolve my concerns. Great customer service! My new phone was received as guaranteed and all was great in my world again. Thank you!

Your refurbished, replacement phones are terrible, and stop working quickly. Had to get a new one within weeks. Not the first time this year either. Customer service is great, the product is unreliable, however. Not sure what the solution is, but hope you find one.

We had to replace our new iPhone and they made it simple, easy to understand and professional. I would never NOT have this insurance knowing if something goes wrong I have it covered! We have had this insurance for years and it is worth every penny.

Thanks so much. Was very happy to get my new phone, and so fast! I couldn't get my pictures off of my old phone, so I was sad that I had to mail it back... but that is just how it goes. Thanks for the help.

I had a cracked screen on my Galaxy S8 and it left a sharp edge on the curved glass. I could've spent and order an replacement screen but by the time I order, receive and try to replace it on my own, the cost difference would have been too great. So I used my insurance and had a replacement in a couple days. I'd recommend to anyone to use Asurion. No hassles, no gimmicks.

Excellent service. Phone arrived the next day via UPS. Good communication via phone and tracking information. Definitely worth it to have this in case of accident. Son lost phone in ocean while out on a boat over the fourth. He had a new phone in a couple of days. Thank you.

Whoever finally made it happen gets a five star rating. The original representative, not so much.

Thank you so much for the wonderful job replacing our lost iPhone. Thanks to you and the helpful people at Verizon, we were able to change to a temporary phone until the replacement phone came, then switch back to the new phone. We were gratified to see that the insurance is extended for one more year. All this happened in about three days. I couldn't be more grateful.

I was very pleased with Asurion!! I dropped my phone in water, the week before my son was to get married. I was frantic. Within 48 hours I had a new phone and everything was back to normal. I didn't expect it to go that smooth. I called and explained what happened and they assured me I would have a phone within 48 hours. They are true to their word. I had the phone. Set up was easy. I was taking pictures and talking / texting just in time for his big day. Thank you Asurion!! Sure glad I can depend on you!

I can't believe how traumatic it was to lose my cell phone because I never realized how dependent I was on it. I had so much info on it. My contacts, apps, etc. were all on it. I'm very happy with how quickly my phone was replaced. It was very easy and very fast. Simple to do. Thank you!

The rep put in the wrong phone type which they required me to fill out an affidavit. Then my address got changed which gave issues activating the phone. I even talked to a supervisor due to not my error. Still no luck. Had to go through all the paperwork.

The only issue that I had was with the return of the damaged item. The envelope that was provided to me was too small for the device to be returned, so I had to purchase a large enough envelope for the item to be returned.

I like how quickly they respond and all the direction are so easy to follow... Thank you for all the help and the customer service was awesome!! Can't thank you enough for taking care my daughter iPhone!! Keep up the good job and hope you guys will continue doing amazing job in the near future.

The service I received was excellent. I have been with you - all since I have had cell phones, and I have never had any complaints. You're Number 1. Thank you for taking care of me. You are very good at what you do. I was treated well. Everything was taken care of in a timely and appropriate manner.

They were able to help me out by replacing my phone. Paperwork was a little bit aggravating having to print an affidavit and sign and return it. But after I got a higher up on the phone she was able to help me out very quickly. I think it's well worth the money if you have an expensive phone.

We needed quick turnaround because of medical needs for my son. I was having troubles with the verification part online. The lady had it waived. The only issues that we had was we bought a case for the original phone. When the replacement came the case didn't fit. The replacement phone was too thick so the money we spent on the case was a complete waste of money.

Lost phone and needed to replace phone. Called to place phone on hold until I found old phone, but 1 month later still no phone. Called and got excellent customer service. Phone was delivered in less than a week. I was glad to have had the Insurance on my phone.

I was very pleased with how quickly I received my replacement phone. The process was very easy and quick. I received my phone in under 49 hours. I was also able to reconnect and obtain all of my contacts and messages and music without trouble. I happy the quality of service.

Asurion made the replacement of our son's phone relatively easy and got the new phone to him quickly all away across the country. We will continue to cover all family cell phones with this company. We were able to do this while on the premises of the Verizon office.

When I spoke with the customer representative, they were courteous and helpful. Guided me through the process to make it simple. The response time was fast and got my phone in operation in a superb time. I would recommend Asurion and feel that they provide a great service.

Asurion provides great service! Claims process is quick and easy. A replacement phone arrives within a couple of days. I would definitely recommend Asurion if you are looking for phone insurance. I have had two claims with them and both times I have received great service.

I was told I needed to disable "Find My iPhone" app before sending my phone back to them and if I didn't I would receive an insanely steep fine. I followed their instructions exactly, disabling the app, but then received an email weeks later that I had NOT successfully disabled. They again provided instructions on how to disable, and I followed them perfectly. I have not heard back. I emailed and asked for confirmation that I had successfully disabled, but heard nothing back. How am I to know if I am to be fined? And if I am, that would be incredibly unfair. Also, can somebody tell me how their privacy works? I had a lot of pictures on the phone I sent back, private notes as well.

Overall, my experience with Asurion was exceedingly positive and seamless. I received my phone after very little fuss on my part and consistently met with friendly, helpful agents whenever I called. I am pleased with the phone and would recommend Asurion to friends and family.

I had to replace my daughter's phone because the screen was cracked. I was under the impression that the replacement device would be new. It looks refurbished and the cord that came with it is obviously not from Apple. The phone always sounds fuzzy or like the person is underwater. The device came fast and sending her other device back was easy, which is the only reason I gave 2 stars instead of 1. I wish we had just kept her cracked device.

The service, throughout the effort, was nothing short of OUTSTANDING. The operator took the time to listen to my concerns and ensured me that I would have a replacement phone within a twenty-four hours. Based on the company's response, I will always ensure that all of phones are insured.

Returned broken iPhone 6 that was dropped, was pleasantly surprised at how easy to fill out the report and how fast the replacement came. I am so glad I have insurance replacement with addition. I will definitely recommend to other Verizon users the importance of purchasing the insurance.

My son lost his phone. That same evening I contacted Asurion online. Asurion online was easy to use and they were fast. Submitting a claim was easy. We had the new phone replacement in two days. I'm glad that I purchased the insurance. Well worth the cost.

Received phone quickly but had a few issues with replacement phone. Service rep wasn't any help when issue occurred. I ended up figuring it out. All is good now. I hope we never have to use you again, but if we do, we know we will be taken care of. Thanks

Had lost my phone, called Asurion, they were very nice and professional. Completed all their questions and within a short period of time, my replacement phone had been ordered and had an estimated time of arrival. Great experience and would definitely recommend anyone in getting the protection.

The service was great. The screen on my phone shattered. I made a claim around noon on a Thursday and by Friday at 3 p.m. I had my new device. I haven't had any issues with my replacement so far. Although on a previous claim I did have issues with the replacement. Just make sure you call them as soon as possible and they will gladly help you and or replace the device.

Amazing customer service, very understanding and sympathetic. I ended up getting a new phone, but the whole process was smooth. I had no worries with the repair or the replacement. I received my phone in a timely manner. I am so glad I have them for insurance.

We got a new phone. No problem. Thanks. Was a refurbished phone. Now one month later, apparently from humidity at beach it will only charge to 10%. When we took to Verizon they said water damage and it would not be covered! Seems worthless to have insurance on a phone that doesn't cover humidity, non-submersion water damage. Will not be using Asurion again.

Super easy to file claim, customer service A+!!! Procedures were spelled out, easy to follow and super quick claim. Phone was delivered to my house within 2 days so there was no downtime!! I am so happy to have added the extra protection insurance to our purchase - most beneficial!

My son had lost his phone and was in panic mode. Of course Daddy is suppose to fix everything. Thank goodness we had insurance and with the Asurion group we were able to have to phone replaced. It was easy and fast. Thanks and will recommend Asurion.

Cracked/Bent iPhone 7. Shipped a new iPhone right away with perfect instructions on how to set up the new one and prepare the old one to send back. Very easy! Been dealing with Asurion for years and never had a problem. Also great that you don't need to pay to ship back!

Everything was perfect. Employees were helpful, friendly, and knowledgeable. Have used them in the past and have always found them to be easy to work with. I would highly recommend them. We received it phone in less than 24 hours after rerouting the phone lost.

I have had to use Asurion recently and in the past and have spoken with customer service and filed a claim online. Customer service was very friendly and helpful and the online claims process was very simple and my phone was shipped the next day. I would definitely recommend Asurion coverage to friends.

Super simple process. Went on the website, spent about 2 minutes completing the questions, my new phone was mailed to me with a return package for my broken phone. I sent out my old phone and got a text message when it was received. Very easy process, which I really appreciate.

I lost my phone and so glad I had Asurion coverage. They replace my phone within 24 hours and the overall experience was awesome! The new phone works perfectly. I am definitely going to use this insurance for all future phones.

The service is easy because you can make a claim online, the turnaround is fast and that's very convenient for me. I made a claim over the weekend and had the phone back by Tuesday; Monday was a holiday, otherwise I would have had it Monday.

It was very easy to navigate the website to put in the claim for my phone. I receive the phone the next day. I would recommend this to anyone. They also provide an envelope for me to return the damaged phone.

I am absolutely grateful for the quick response and efficient and replacement of my phone (Droid Z)... Thank you immensely!!! The Representatives with whom I spoke made me feel confident in your services and they reassured me that my phone would be delivered.

Getting a new phone was easy and the phone was in my hands within one day. The customer service was great and they were willing to help me get my phone as soon as possible. Thank you for your help in getting me a phone again so quickly!

The service was wonderful. Shipping of the device was expeditious. The affidavit process was kind of confusing from the beginning, but once I realized what was actually needed the process went very smoothly. I would definitely recommend to a friend.

Customer service was great. The device does not work properly. It produces buzzing noises all the time, which causes the person on the other end not to hear me and for me not to hear them. This has been a problem while talking to doctors. I have had people get annoyed and just hang up.

It's always great knowing you will get your replacement phone within 2 days. No hassle and worth carrying Asurion on all your phones. It's a great service at an affordable price. Would recommend for anyone. You never realize how important replacement service is until you’re without your phone.

It was a wonderful experience. They did a great job. I have never gone through this problem before but from now on I will always use Asurion. I would definitely recommend this to anyone, family or friends. Thank you. A good product!

Got the new phone with 24 hours, thank you. You do need to include instructions to put the old chip into the new phone if you want your provider to access your new phone and allow you to make phone calls, etc.