Asurion Reviews

Excellent service, cordial, helpful and efficient!! I received my replacement phone after losing it in 24 hrs time, great service. = ) I was able to resume my work activities, without much of an interruption. I would definitely recommend to friends and have no plans to cancel my insurance any time soon.

My son who is attending college in Virginia dropped his phone and it didn’t work. We contacted Asurion and you sent a new phone to him. That is the extent of what should happen. However, for some reason Asurion continued to believe that my son had not taken his “find my iPhone” feature off the phone. My son is very adept in the iPhone world and he assured me that he had followed the directions and taken the feature off in his Apple account, yet I received at least two emails threatening that we would be charged because the “find my iPhone” feature wasn’t turned off. I don’t know if this is a common experience, I would hope not because this was poor customer service.

The claim filing paperwork is very simple and straightforward. The directions for what happens once the paperwork is uploaded could be clearer. I assumed that once I received the "we have your paperwork" notification that my replacement phone would arrive within "one to two business days", as stated. That's not quite true. It's "one to two business days" after the paperwork is **reviewed** and the claim is approved, which, in my case, was three days after I uploaded the paperwork. So it was actually four to five business days until I received my phone. The process was painless, but the wait was frustrating.

Put a claim in for a broken phone in the evening. The person I spoke with was very helpful with the process. And I had the replacement by the afternoon the next day, very happy with everything and would be recommend to a friend.

Fast delivery. Easy to file a claim! Very happy!! Phone broke on a Monday, my new phone was delivered on Wednesday! I will never take my phone out of its case again, that's for sure. But this company was very easy and fast!

The process was very simple and very quick. The person getting the information for our claim was sympathetic and nice. He was very descriptive with what we would need to do. It was a very fast delivery of replacement device. Once the paperwork was submitted, the device was delivered the next day with tracking number. Really appreciate how easy the process was. Thank you

Very satisfied. I had my new phone in two days and was activated the same day as I got it. I would recommend anyone to have this extra coverage. I got a good price on the substitution of the new phone.

I got a fast replacement for my Samsung Galaxy S9, which is good because all time I was told to getting insured. I was just surprised by one incident that I thought would don't hurts the phone get it down... I was so scared of the inconvenience don't gets coverage but I was happy to know how fast come and how much your guys care about the customer service. Thanks.

I smashed my screen. Called ATT. Had insurance it just got better after that! Got my new phone in three business days - hooked up and transferred so easy!!! It was so easy and customer service all around best? Thank you ATT. YOU ARE THE BEST!!!

I did not receive my car charger in the box. Please send one out to me? I did receive the phone in a timely manner and was happy with the quality of everything I did receive so far. The last thing I need has mention is the car charger I was told would be in the box. Thank you.

100% satisfaction. You guys are great. Thanks for your help. I'll definitely recommend a friends to protect them to protect their phone with you guys. No doubt my family is so happy with this service. Thanks again and happiest holiday to all of you.

We spent sufficient time troubleshooting the device, but when it was apparent that it was dead, Asurion had a new one on our desk the following day. My tech even walked me though step by step as I filed our insurance claim. We were also surprised to see our deductible was about half what it was listed due to the program's benefit of a disappearing deductible. We have no complaints at all-only compliments for Asurion and their tech staff.

It was great. I got my phone in one day. It was simple and easy to understand and the way to submit the claim to get it done. Was pleased from the time it took to do to submit the claim that my phone arrived the very next day. Nevertheless I think this was worth it.

Very knowledgeable with details and options to either fix or replace my device. Very courteous and friendly customer service if you call them. Online service was very fast when it came to finalizing and processing the claim. Delivery on device was less than 24 hours.

Customer service are very good. They processed my claim over the phone with no problem and got me my phone the very next day. Very easy to send the other phone back of their provided a return Envelope for the phone. They also provide the phone number to call to the old activate your phone which was helpful though I did not use that.

From the beginning to the end the whole process was so easy and fast. It was a GREAT Experience for me! I couldn't believe I had the replacement in 2 days and transferring the info to the new phone was so easy. Thank you!!!

The phone came next day just as promised... very easy to set back up so very happy I had ins on it. I would recommend everyone to carry ins on their phones. You just never know when you are going to drop it. Thank you.

No issues at all. It was a seamless and easy process. I was able to log on to their website, follow the instructions, and get my phone replaced immediately with an equal or better model. I cannot imagine a way to make it any easier.

Phone glass shield for a pixel phone was replaced and come in in a timely manner. Had a good experience with representatives. Did encounter a small issue, I was charged for a non return of equipment but called in and they acknowledged the error and made the correction.

We had absolutely no issues. Appreciated the regular communication. Equipment arrived quickly - return was fast and simple. Wish all transactions of this type were as problem free. Very glad we had the protection we did.

Fast, reliable and packaging was perfect. Can always count on you. Site is easy to use and very user friendly. All the information required is easy to update with no issues. All data on plan is accurate when reviewing plan.

Beware the fine print in the contract. I bought Asurion insurance without realizing that, if my phone needed to be replaced, it would be replaced with a reconditioned phone (one that doesn't work, as it turned out). It started with a cracked screen. Asurion sent a repair person who replaced the screen, but it was unusable because the touch screen function didn't work. So I was duped into sending Asurion my perfectly good, almost-paid off phone and getting a replacement that was reconditioned. It did not work. It couldn't connect with wifi. I called Apple for help. I was told that the model (A1660) was faulty and to call Asurion for another replacement.

Even though it took me 4 hours to deal with AT&T to get me to the right people regarding my stolen phone. Y’all took care of me quick and within 2 days I had my phone and tried to help me locate it. Y’all were awesome. Thank you.

Great experience. Phone arrived on time. However, the phone requested was rose gold & the one revived was black. It would be appreciated if the color scheme would match the original phone. Otherwise no issues. Would recommend this to all my family & friends.

Service is actually Metro PCS. The replacement came in quick and works well. Was easily able to transfer everything and activate the new phone. It was nice to have a way to return damaged device. I love the fact it tracks the return as well.

Asurion insurance company is the worst insurance company that I have had to deal with EVER!!! I have literally been trying to get a replacement phone for 5 hours and still no phone. All the money that we have to spend on the insurance it should not be this hard. You pay every month for insurance and then have to pay $199 for the phone.

I was extremely pleased with the service. We submitted the claim on Saturday afternoon and my son had his replacement phone by Monday evening. I also love the idea of having the option of my deductible decreasing due to no claims. It ended up saving us a ton of money when we ended up actually having to file a claim. The phone insurance is money well spent for the peace of mind and ease of replacing the phone. We would definitely recommend adding this to any wireless plan.

After my wife broke her, almost, brand new phone, I was worried it would cost an arm and a leg to fix or replace. I found our insurance information and got in touch with Asurion. Within 24 hours, I had a prepaid shipping envelope. They promptly returned my phone unfixed. I called to sort out the confusion, and they said it was not repairable but replaced my phone for the cost of the deductible I had already paid!! Amazing service and very prompt. I strongly recommend their services to all of my friends with AT&T and Verizon!

During my lunch hour, I went to an AT&T store and presented my damaged phone to a in-store clerk and was advised everything is handled online, I went back to work, went to the website, submitted my claim, phone arrived the very next day... Perfect- however, it would be even more perfect, with Asurion on-site to issue a replacement at POS.

The overall process (printing the doc and emailing it back) was very simple and the faster I did it the faster I receive my new phone. The setup process and transferring all my info was as simple as logging into Google, was extremely simple. Overall, the basic process of ordering combined with the speediness from when you fax back the doc to the til you receive your phone are what made me rate it 5 stars.

I was amazed on how fast I received the new phone. I would recommend your service to anyone who wants the best out there. Your customer's service went above and Beyond normal that one would expect. I feel secure in knowing that if some unexpected event should occur. That your company is there to help me and my family, with our needs. Best regards!

The process was very fast and the results were that we got another phone. I am very happy with Asurion. I would definitely get your services again and recommend your company to friends and family. Purchasing services was a smart move on my part. Thank you.

My original LG Phone stopped functioning. My insurance claim was taken care of immediately with a replacement LG. However the phone had issues with the sound, freezing, etc. I called Asurion, explained the problems and another LG phone arrived the very next day! Great friendly, efficient customer service. Kudos... Keep up the good work!

I received my phone the next day of completing the claim. The phone works really well. The people I talked to through Asurion were very nice and helped me very well. The company is a very good company and if a friend needed their phone fixed or replaced I would definitely recommend Asurion to them.

When I saw a refurbished Lenovo Thinkpad W530 workstation for $530.00 with 16Gb of RAM and a 500gb SSD on Overstock.com, I just had to get it. When I noticed the SSD was listed as “Generic”. I thought I’d better get the 3 year warranty from Asurion. Sure enough, when the laptop was delivered the SSD was dead and it had never even been used. I contacted Asurion to ask them if I was willing to pay the difference between a generic SSD and a Samsung SSD, could they do that. The short answer was no. They said they would replace it with the same brand of drive that it has in it. It wouldn’t have even cost them 1 cent more, but no. So I’m changing the SSD myself to make sure it will still work for years to come. Beware using Asurion!

Asurion response to our claim had always been nothing but excellent. Kudos to the people running this corporation. They really take care of their customers! This is not the first time we had a claim and we’ve never been disappointed.

I have paid a monthly insurance premium for over a year. Broke my phone, had to pay another $150 for replacement and received a defective "AT&T assured restored phone". It is worthless and I can't get it replaced immediately. I have to wait for a review which was to be 24 hours and 2 days later find out they need my ID and an affidavit. They sent THAT info to my mom and not to me although ALL my paperwork has my number and email. I've lost work hours and opportunities. When both my mom or I called, we kept getting the runaround. They guaranteed her I would have a phone by tomorrow but now she finds out I need to send more documentation. I do not recommend the insurance. They are good at apologizing though.

Very fast 2 day replacement. Info saved to Google all came back. Saved my life. My contacts came back immediately. Just had to go to Google Photos to bring back the last year of photos. Well worth the insurance! Just do it.

Lost phone in Paris, these guys were awesome in helping me with my insurance claim and my new phone was delivered a couple of days later. I’ve been an AT&T client for years and to this day I have never had a bad experience with this great company, you guys are great to work with and I would not hesitate to recommend you to anyone who is looking for a carrier.

Overall, a decent experience. The only thing I didn't like was being asked by five different operators to confirm the same information. I feel like it would've cut in half the amount of time I had to be on the phone.

Have returned my VIZIO 50" T.V. 3 times for the same issues. They do not seem to check the unit properly for it to continue having the exact same issues. This is now time 4 and I cannot get a replacement or refund. I would NOT recommend purchasing their warranty for a T.V.

Response was on time which was desperately needed for work. The dealer store had to be pushed a little to accommodate us. Service could have been better. Finally the manager came through to solve the problems. Also a certain co-worker was helpful. One of the co-workers though, just gave us a number to call at first without giving us any assistance. Bad service for sure.

Everyone I talked to was extremely helpful and professional. Only issue I had was it took me from start to finish 2 and 1/2 hours. Not sure If that is normal when setting up a phone. Other than that the team of people I talked with were friendly and nice.

I really get exceptional service w/ Asurion and the shipping speed is next day if I have all information in by 6pm which is a plus but the only thing that I do not like is having to submit all the paperwork. I have to go to the library and get the paperwork which I have to pay for. The only reason why I’m saying something about this is because I had a claim before this for my phone and I had already submitted the same paperwork. IDK why I had to do it over again but by hoot everything still worked out great. I’m just fussing a little bit. Thanks Asurion and happy holidays to you guys. Stay blessed and be blessed!!!

Process was painless, quick and accurate. Claim was filed on Saturday and phone was received Tuesday afternoon. We did have to call for help with set up but that was pretty flawless as well. Thank You!

Please with it, have to call back after 24 hrs for them to email the paperwork, I guess they forgot to send it. After that everything went quite well. Since it was the weekend, they promised my cell within twenty four hours, I did get it within.

The service was excellent and fast! So easy to understand. Send instructions how to upload all my information! Send me my new device in 1 day. With return envelope and extra charger. So happy and I will recommend all my friends.

Every time I called with questions and concern, everyone I had contact with was very knowledgeable and really helped the old fart, get his replacement iPhone working. From moving files to checking and making sure I turned off Find A Phone, I have no complaints. Great job guys!!

My phone was stolen. You never realize how much you count on it till it’s gone. This was a quick and easy process! Thank god. What a mess it is when someone takes advantage of you in that way! Thank you!!

This was a painless and instant solution to my cracked screen. I believe I filed a claim on the myAT&T app which was extremely easy and simple. I received the phone in 2 days on a Saturday, and they provided a return box for the damaged phone along with instructions to call a number where someone helps you get your new replacement phone set up. Great job Asurion! Happy camper here.

My phone glitch, screen wouldn't work so went to AT&T, told them my phone screen wouldn't work. They asked if I had insurance so then I did a claim. Then the next week got my phone delivered. Luckily I had everything saved then returned my bad phone and I'm happy now.

Received prompt and friendly service. Device was received and in excellent condition. Customer service agent was knowledgeable and explained process clearly and concisely. Thanks. My experience was pleasant. Thank you so much for your help and service.

It was a great experience for me with the customer service rep. It was easy to communicate the issues I was having without phone. The customer service rep and I came to a quick and amicable resolution during the phone conversation.

The response to replacing the phone was wonderful. Got it fassst! My phone was messed up and I Appreciated the no hassle when replacing the phone. Nice doing business with a company that lives up to the contract. I'll buy another insurance policy again.

Everything was great. My claim went through quickly and I received my new phone in just a couple of days. The forms could be done online to make the process a little easier. Having to print, photograph was a little tedious.

Everything went well. I called to confirm that the phone was turned off after I received an email to make sure that the phone was properly turned off as per your requirements as the phone was unable to be used.

You have Fast service. There was no No hassle other than that I am not a robot portion of logging in to check status. Appreciate the reduced deductible. Great insurance! Would definitely recommend. I am so glad we have this.

The only thing was it came a day or two later than it should have. But I was otherwise pleased with my experience with your company. And I would recommend this to my friends and family members. Thank you.

Let me say it was easy process a claim. When I found myself needing help or I had a question I got great help from customer service. He was patient, kind and explained everything in detail and answered all my question. Great to have Asurion!

I had to send a replacement phone to my son in a different state where he is visiting. I had to fill out some extra paperwork, but I was able to send the replacement phone to the hotel where he was staying and it was delivered quickly and without any other issues.

Was not very quick and easy like I had with Verizon. I filled out the form and waited, then my father had to and once again we had to wait longer to get a phone. It was a bit of a hassle because we weren’t told that only he could file a claim.

Super easy to file a claim. The screen was cracked and charging port malfunctioning. They sent me a new phone and it arrived within 2 days. We were very happy with Asurion and will definitely use their insurance services again!

The replacement process for my damaged device was easy and hassle free. Asurion's instructions were clear and very easy to follow. I was able to submit the claim form and receive a replacement for my phone in a few days. Asurion's tech coach was available to help me back up the phone and restore data to the new device with no problems. I am glad that I took advantage of the coverage offered by Asurion.

I would have preferred to just be able to activate the device myself, but the woman who walked me through was excellent. She was very friendly and kept the conversation going while we walked through the activation together. She was very personable.

Replaced damaged phone. The replacement came quickly with a return label. The instructions included allowed for quick activation. The return box and label was easy to organize and put in mail. I was surprised how quickly and professionally the whole process was.

Phone came super fast and found me out of state at the same time. Real easy to set up new phone once I found a Verizon store. I did have to speak to a Verizon tech on the phone to finalize my setup with all the apps etc. but that is to be expected with a new phone.

Asurion scammed me out of $500. I purchased a phone with Verizon and was issued the Asurion insurance. I paid the insurance for over a year and half without ever using it. I had a slight crack on my screen and sent the phone to Asurion with their promise to fix the screen for $30 in 3 business days. 4 business days pass and I receive my same cracked screen phone pack in the mail. When I called Asurion they could not provide any information as to why my phone was sent back. I called again and asked to speak to a supervisor and her response was "Maybe they thought it was beyond repair?" Not trusting with my phone again, I'm still rockin' the cracked screen today. Asurion just takes your monthly payment and does not provide credible insurance. Liars, thieves, scum of the earth!

The gentleman that helps me was very helpful to me and how to do it. My son had lost his phone in the woods and he told me what to do and we had the replacement the next day. He call ATT and they were able to pull everything of which was great. Because he is a paramedic and real needs his phone. We were very happy with all the services. They worked together and got it done.

Very easy, detailed instructions, many options to complete, had help in the store and online. The return process was also very easy, the people that helped me online were very friendly and willing to answer any questions that I had. I was very surprised at how quickly the process went.

I had my phone and wallet pick-pocketed during a trip in Italy. I was able to file the claim online and receive my replacement phone the next business day. So glad I had coverage with Asurion. I would recommend this service to my family and friends.

After five or so phone calls my issue was finally resolved. The last call was very rewarding. All customer service agents were very professional during all calls made to Asurion. I would recommend Asurion to my family and friends. Thank you.

My original phone stopped charging, so I forked out the money for a replacement phone. Less than a week later, the cheap, poorly manufactured charger that came with the phone broke. Shouldn't have been a problem, but no other charger would work on the phone, even the charger that came with my original phone. The replacement phone also glitched and froze regularly. I wish I could refund my money, return this new waste of a phone, and go buy a Nokia. Asurion said they would replace the charger, once I fill out a bunch of paperwork that my computer has been repeatedly unable to open due to too many redirects.

The ins. claim was very stressful... had to fax papers saying who I was or they would not do claim. And we carry Asurion for all phones but still had to pay around 400 dollars. WHAT'S THE USE PAYING INS. THEN, we are thinking about dropping ins.

I have used Asurion for the past couple of months, unfortunately, the phones that I have received have not worked properly (not connecting to my media wifi); however, each rep has been polite and ready to help. I just received my 4th phone.

Assurion responded quickly, professionally and very pleasantly to my situation. My new phone arrived within one day. But the best part was the amazing technical help I received in moving over all my data to the new phone. The technical help was awesome. Finally they made if easy to return the damaged phone with a prepaid envelope and gave me 10 days to complete everything. Service people were very accommodating.

Everything was great! I received my device in a timely manner and it was a smooth experience for me. The 1-2 day shipping time is stupendous! The online process to submit the claim was very convenient. And there is no upfront cost, your deductible is billed to you so I would definitely recommend Asurion to others.

Cell phone died. Had the new one in two days with detailed instructions. Website claims assistant thing was nice too though not necessary for tech-savvy people. I liked not being off the grid for very long especially in my healthcare line of work. Thank you.

The process of claim and replacement phone was excellent. But transferring all data was problematic. Couldn't understand the cs tech and had to download another smart switch from google play as AT&T program didn't transfer everything. But everything is up and running. Thank you.

Fast, efficient, and courteous. Filing the claim was easy. Follow up was good in getting new phone switched over and reminders to send back old phone were also courteous. Great job throughout the process. Thank you very much.

Phone got stolen, after not being able to track it down reported it, for one in the next two days... Manage a business so without a phone life is rough, thanks for the quick service getting me back on my feet!!

Very satisfied, and fast service. Very easy to fill out claim form and phone was delivered on a timely matter even though it was a holiday (Veterans Day). Went to the local AT&T office, helped me fill out my claim form. My replacement phone didn't not come with directions how to set up my new replacement phone. Had to go to AT&T help me set up my replacement phone.

Great job, great service, I had no issues with filling out the claim. The only thing was the delivery, it took longer but that was because of weather. So overall it was a great experience, definitely glad to have you.

I called at around 3 pm, I received the replacement unit the next day, that was fast and accurate! Thank you for being there Asurion! The customer service representative was very professional in handling my claim. I am very happy of your excellent response. Again, thank you!

The process was fast and easy, from the phone conversation to the time it took to get the phone. I was able to transfer my information from my s5 to my s8. I did have to go to AT&T store to complete it.

Very clear, pleasant, and helpful. Made the whole experience easy. And pleasant. Got return box. And new phone in a timely manner, very pleased with the whole situation. Couldn't have been any easier. Great experience and service. So glad I got it. Without it, it would have been a lot different outcome.

I bought a 5 yr protection plan through Home Depot when I bought my LG Washer 4 yrs ago. The washer was very loud and not draining well so I knew the bearings were going and called Asurion. That was 10/20/18. Asurion sent out one incompetent tech after another to diagnose the machine. First said diagnosed bearing issue and said drum needed replacing. They will order parts. Never did! A week later they sent out another tech who said the same thing. Never ordered parts. Their company said they need a senior tech to look at it 4 days later. Senior tech doesn't do any diagnostics. Just puts it on a speed wash cycle. Says bearing gone. Drum needs replacing. I questioned him on how he doesn't know anything else is wrong since he doesn't look at back of machine. I press him more and he gets mad. Scribbles out what the problem was and puts down I overloaded the machine. He also left his tools.

Good service and fast response, very professional, assistance is a pleasure to count with the services and the insurance that they give to us customers. I’m glad AT&T have you as affiliate company because helps us in everything, makes all the people like me to be satisfied in the service of our cellphone company.

Great service and very quick getting us the phone all the way to Hawai'i. That usually take forever. :) My son is very appreciative of the phone being in much better condition than his old one. I also appreciated the emails on where I was in the process.

We lost our new iPhone is less than two weeks. After we returned home and completed our documentation, the replacement iPhone arrived the next day! Thanks... A happy wife makes a Happy Life! The service provided ay Asurion was perfect. We couldn't be more satisfied.

Called to replace cracked screen on Samsung Edge S7. Paid $899 for the phone brand new, and paid an additional $559 over the course of 2.5 yrs for the insurance from Asurion. Never used the insurance for the first 2.5 yrs, until I cracked the screen. When I called to replace a cracked only screen they stated I needed to pay another $149 for phone replacement. After explaining to the customer service woman that only the screen was cracked, there was no other damage to the phone, she called me a liar and became extremely rude.

Could have been me overlooking the policy but I didn't know that if I had to get a replaceable phone it would be a refurbished one. I had to get another phone because I cracked my screen the first week I had my new one. Used the insurance and was sent a refurbished one, certified... but used. Not cool, considering I just blew $750 on a new phone. Didn't know the insurance worked like that. But the phone looks new and it works and I got a cover for it.

This is the second time I've made a phone claim through Asurion, and it was a much more complicated process this time. The first time I was able to do the whole claim online, but this time I had to download and print a physical form, only to re-upload it (why couldn't that be done online)? Also, I'm an authorized account user, but not the account holder, so I had to forward everything to the account holder, whereas last time I was able to do the entire claim myself. Finally, when my claim was received and I had to confirm my address, the website was down for maintenance for about two days. That said, once my claim finally was processed, I received my new phone very quickly and my deductible was lower than I expected it to be. I will keep this policy because it's cheaper than buying a new phone every 2 years.

The experience was wonderful. I especially like the ease of doing the claim online. It was so fast and easy. The phone arrived in no time as well. Thank you so much for a wonderful experience. Keep up the great work. I would truly recommend this to a friend.

The ease of use was amazing, very simple steps to follow and had a new phone in less than 48 hours. The new phone was in great shape however it's not holding a charge but I think this is a common problem with the iPhone 6s. Overall I'm happy.

Love the fact that I got a discount for not having a claim in the past however long it was. That really helped as for when I heard that replacement cost 250 and that was with waiting a couple days for them to get a order for the parts 10/10 worth.

The phone that was damaged was not the primary account holder's. The paperwork was filled out by the person registered to the phone number of the damaged phone. It was not clear that the primary account holder needed to issue the paperwork so everything needed to be submitted a second time. After that slight delay, everything was handled in a courteous and professional manner. The new phone was delivered promptly. The customer service people were knowledgeable and walked me through the transfer of information from the damaged phone to the new device. I would recommend Asurion with no hesitation.

My phone was stolen and within 48 hours a replacement was delivered including a protective case! I appreciate the quick response and am very pleased with your service. I will definitely recommend phone insurance to my friends and family. Thank you.

I'm a pediatrician who needs to be on call 24/7, and can't afford a phone that won't work. Spent >over 20 hours with Asurion who referred to Verizon coaches to try to replace a defective battery on a replacement phone for which I paid $150. Verizon then lost data with factory reinstallment which did not work. Ultimately sent to Apple Store by Verizon, paid $30 for battery, and phone works. But Assurion denies reimbursement because they say they would have sent a new phone (their reps didn't say that ever). Complicated bureaucracy who follow the fine print like a defective bible, all the way up the corporate chain.

AT&T suggested I call insurance as my phone failed. I called and completed information for claim and received a replacement phone in two days! Great service and I’m very pleased with response and service from insurance company. I suggest everyone with a phone make sure it’s insured.

Phone came quickly, was just like new since the phone was new galaxy 9, set up was easy. It's important to have insurance when your phone falls into the ocean. Customer service was amazing from both Asurion and Verizon. Thank you.

That was excellent, I get the phone the next day. I'm happy with the service. They really satisfy people needs. Your service is work. Process is very simple and fast, plus the price is not bad. I will recommend this company to my friends.

It was a very good experience. Happy with the new phone - works great - instructions were easy to understand and follow - easy to pack the old phone and return mail it. I would recommend to anyone to get insurance. Well worth it. Thanks.

It was very easy to file a claim via the website and receive my replacement device. The device was sent quickly and arrived on the promised delivery date. The company was very fair in giving us options of turning off the required applications even after the phone was turned in.

I had a device stolen and began the claim process online. The whole replacement process was very simple and I had a new device within a couple days. I had to contact Customer Service at one point, but they were very nice and again it was very easy.

Thanks for being so helpful with the replacement of my phone. I talked to several people and they were all very kind and helpful but one. I wish I knew her name but she was very rude. But overall the experience was pleasant.

We hope we don’t have another issue and need to file a claim but thankful to have the insurance in case we have another problem.

Filed a claim for an iPad mini and the experience was excellent and process was flawless. Thank you. I had to call technical support because there was an issue with being able to format the iPad and delete personal data, but the technical representative was outstanding in their support of my call. I have used this claim service several times for phones and iPads and would highly recommend this service and coverage.

Customer Service started off kind of rocky but bounced back quickly. Fast shipment is what I was happy about! My phone was delivered to me safely. I got it within 1 day, as soon as I claimed it lost, they send me another one the next day.

Great Customer Service KeKe!! Everything the entire process of having my device replaced went smoothly and arrived on time! Again, customer service gets five stars for moving forward and swiftly on getting my claim processed! KeKe has a great attitude, of course we talked about her famous name and had some great laughs! Thank you, Asurion!

I lost my phone. I contacted my local AT&T store. They provided me with the website to Asurion to place a claim. I did not start the claim until almost 4:00 PM, but I still received a brand new phone in the box the very next day. I stumbled a little bit with activating the new SIM card, but I called Customer Service and they had me squared away in 10 minutes. I don't know what more I could ask for, especially in this day and age of generally speaking, rude, incompetent customer service in all facets of life. I give two thumbs up to both AT&T and Asurion.

It was a seamless process that I was able to complete online. Appreciated the ability to complete my claim online and receive the replacememt phone the next day. Instructions for set up were clear and I was able to complete them in a few minutes.

My experience with Asurion was great. I called to ask some questions with the rep. He was able to help me answer my questions and was able to place a claim with one of the phones on my account. Thank you, Asurion for making it so stress-free for your customers and making my day.

Asurion service was AWESOME! The gentleman at the call number was superior! I think his name was Aaron. The delivery arrived the next day by overnight shipping. You can’t beat that! The phone that was replaced belonged to a 17-year-old female. So, you can only guess how delighted she was to get the new phone. I only have one question. Do you have any people available for training at other agencies that are so rude and subpar? Thanks for the exceptional service we received!

Easy online process. We received the phone the next day!!! Last year with my sons phone the process was more complicated with the upload of an affidavit. Completely unlike your travel insurance which was never completed even after repeated documentation submissions.

Service was great and the quick delivery was on time. I was very happy to see the company had a great concern for the customer. Again, thanks for the time and consider you showed for this request. I would highly recommend the services to family and friends.

Very satisfied with the service I received from you guys. Keep up the good work!! My son phone came quickly and you guys were there to help me out with questions or what not. I do appreciate all you do.

Your system would not accept multiple valid shipping addresses. A staff member told me they would enter it manually and I would receive my new phone within 1-3 business days. On day 4 I called back and was told this never happened. Please note that the original process too just under 1 hour on the phone. The second phone call took 20 minutes and I had to be moved to a supervisor. The entire process was unacceptable.

My iPhone X 256 GB was accidentally slipped out of my hands and the back panel was broken. When I called the customer service they informed me that their records show that I have iPhone X 64gb. After explaining the customer agent for 30 mins she told me that she will move forward with my request and asked me to upload the driver's license and the scan copy of the affidavit. I submitted all the documents 6 days ago and till now I haven’t received any update about the complaint. I called customer service to check the update and he was very rude. And informed me that it will take 24-48 working hours to review the documents. That’s ridiculous because what will the customer do without a phone for a week. I had insurance in USA but they were so good that I got my phone delivered to me the next day. But in Canada Asurion has the worst insurance provider. Next time I will go with Apple Care instead of this unprofessional Asurion.

Thank you Ausion so much for your continuing service and support. It’s great appreciated, especially when you need to have a cell phone for a business and it was done so in a timely manner! Definitely a simple easy and stress-free process!! Again thank you!!

This was a flawless experience. I even liked the messages on the box that my replacement phone came in--"Your life--reconnected" and "It's time to cheer. Your device is here." It's like you knew exactly how I felt being without my phone and how great I would feel when I got a replacement.

I dropped my phone, received a new replacement phone within 2 days of calling Asurion - they walked me through step by step on how to transfer all my data and contacts. Helped me set up tech support. The customer services was incredibly nice and supportive.

I had a Samsung galaxy s7 active and I was provided a Samsung galaxy s8. I received the item the next business day. It was fast and efficient. I will recommend Asurion insurance to a friend. Very impressed. I have found a company like Asurion.

Fast. Reliable. Thank you!! My son was worried he would be without a phone but with your fast response time he was up and running within 24 hours. The convenience of you shipping right to our house is also amazing. Great customer service.

The phone arrived quickly and I was able to set it quickly. The clerk that helped me set up my new phone was very helpful and thorough. Contacted me at a later time to make sure that my phone was working. I was very pleased with the wonderful service.

My phone charger would not connect into the phone. I tried four different chargers and had the same results. My option was to buy a new phone or use my insurance with Asurion. I used the insurance which was a big saving to me.

Great service. Fast and easy. My phone didn’t work well and made everyday use hard. Getting a new phone through my insurance was easy and financially better for me. I would recommend anyone that needs their phone fixed to use this service.

Great customer service, I received my phone back in a reasonable time. No problems with returning my phone, very straightforward and easy. The customer service I received when I called was excellent. I would definitely recommend. I appreciate the quick response and solid service. And although I don't hope to need your services again in the future I have confidence in the quality of job you will provide.

They were very helpful and accommodating during a very stressful time. All of your service representatives were very knowledgeable and polite. When I called back to set-up the new phone the technician was very patient and helpful. Thank you for all of your help!

It was a fast and easy process in filing a claim for a broken device. Once processed and approved, took 1 day for phone to arrive. I recommend this service to anyone needing to file a claim for their device.

Customer service was EXCELLENT!! Very prompt service with getting my new phone to me and taking care of my problem. 5 STARS!! I will recommend your company to everyone I know. Thanks for taking my claim seriously. I'm very satisfied with your service!!

Great experience again. Very accurate and very quick on sending other phone. I’m glad we chose AT&T to be our phone carrier. I will be sending old phone so you should receive it by Monday at the latest. Once again thank you for your quick assistance.

The replacement went very well and quick. The replacement was sent in great condition and it operates the way I expected it to. The support I received from my first tech was not that good. The second tech was great. She was very helpful and pleasant.

The Charging cord for this galaxy s6 doesn't fit well. It continues to fall off and does not enter the charge port well. I think it's the wrong charge cord for this phone or there is a defect in the charge port that doesn't let the cord fit in all the way and stay put.

Replacement device came quickly, all steps to file the claim were simple and easy. Easy to transfer all content from one device to the other. I was helped by an AT&T representative to transfer all my apps and info as well and I didn't lose any data. The transfer at my phone ready to go.

Transferred information to my new device using Wi-Fi from the Local Public Library was able to get most of it done. Then transferred over later on from home. New device is working great. And it is charging properly which the previous device was not. So that was a successful experience.

This experience has been ridiculous. I got my phone stolen in Costa Rica. Nobody had the same information. They said they could ship to CR in a few days then transferred to another person and they said no it would be 7 days. Then they shipped it to a home address but after giving them my new one they shipped it to an old one that I no longer live at. They then said I have to contact UPS then UPS said I can't do anything. Called them back and asked for a manager who was rude. They are finally calling UPS to fix this. Get it together Asurion... Plus side half of the people were nice... The other half... This manager ended it being rude as all get out... Unbelievable. All 6 people I talked with messed up everything.

Happy the store was relocated to the much larger store. The location is much more convenient too. Our saleswoman was very knowledgeable and efficient. Was able to transfer data from 3 phones onto new phones in a very timely manner.

As always Asurion was quick combiner and great with their service as always. Never have I ever had a problem or complaint about them. Thank you. The only complaint I have is that they cancel you after too many claims.

Service was excellent, but I thought the co-payment was too high. I just feel I pay insurance every month and the deductible is too high. As in over all the service and your representative was very nice and helped much.

I cracked my phone on the concrete and was just going to get my screen fixed. The customer service rep suggested I upgrade and I did. My phone was delivered in a timely manner. Great customer service on AT&T's part to get me my phone out the next day.

Asurion you guys did a great job in helping me replace my phone. The service was awesome. Not a long time on the phone. Next day got my phone. The whole process was very quick and easy. Thank you once again for everything.

Very satisfied in the end with service replacing my husband's broken S6 active. I was sent a S7 edge right away but it was too fragile for my husband's needs and I had to request an Active be sent after a week which was delayed a bit but he is happy with the S8 active he received and its durability is what he needed. Thanks.

My husband’s phone was missing and he assumed that he had left it tucked in a plane seat pocket in airplane mode. Airlines, airports all turned up nothing; as did an extensive search at home. After a Verizon Rep gave us direction, we filed a claim online. Within 24 hours he had a new phone delivered to our home. Thank goodness as he was constantly on my phone! As it turned out, the phone was located 2 weeks later- wedged between a car seat. This was AFTER I had brought the new phone up to speed. So, now to return the replacement phone. I am happy to know that this insurance is quick to respond, and yes, ‘Find my phone’ is now turned on!

Extremely satisfied with the level of efficiency and responsiveness in resolving my claim. I submitted the claim on one day, and received the replacement phone on the very next day. The experience far exceeded my expectations! Thank you, very much!

Our replacement phone showed up at our house in less than 36 hours from the time we submitted the claim. We only had to pay half of the deductible. All of the shipping labels and packaging to send the old phone back were included in our shipment. I would highly recommend.

The whole process was horrible from the start. I visited an ATT store, who were helpful, telling me to get the claim in within an hour to take advantage of an upgrade for a replacement. Via internet we tried to make the claim but I answered a stupid security question incorrectly - asking for the specific year and specific model of a car I owned years ago. So, we called, and I was asked another stupid security question - which county an old address was in. I couldn't remember, looked up the right answer and was told I took too long. So, I had to print out a validation form and send that in.

My new phone was FedExed to me and I received it the very next day. The whole process was quick and painless (except for trying to determine if it was covered by the warranty or not first, but that was AT&T’s fault, not Asurion’s).

Everything moved very quickly! I had my phone in 2 days after losing it! I was able to take pictures of my documents and upload them which was very convenient for me. The claims adjuster was very nice and swift. I hope I don’t lose or damage my phone anytime soon or ever again but if I do at least I know I’ll be taken care of with Asurion.

My screen was shattered on my phone, so I submitted a claim. Within one business day my phone arrive and I was able to take the card out of my old phone and put it in the new phone and everything worked perfrectly. The process was very quick and easy. I put my old phone in the same box the new one came in and sent it back, postage was paid and everything. It was very easy.

I got an Asurion replacement for my iPhone. I paid about a $150 deductible. I realized after the fact I should have first tried to fix the original phone. I have Verizon. Within a year I noticed the battery was lasting less than 1 hour. I took it to the Apple store anticipating they would be able to easily fix it by replacing a new battery. The guy at the Genius Bar said that the way Asurion fixes the phones - with miscellaneous, non-Apple, refurbished parts means they CANNOT fix phones that have come from Asurion. This is obscene. Fair if I had paid nothing as a deductible (though even then I would want this to be made extremely clear) but UNFORGIVABLE considering that I paid such a steep deductible.