Asurion Reviews

Very helpful, fast and convenient! My screen had shattered on my Samsung Galaxy S7 Edge. I filed right then and after 1 day my new S8 was at my door! It was very simple to activate and they had simple instructions on how to return the damaged phone!

Originally when I started my case with Asurion I was just going to get the screen fixed of my son's iPhone SE. I was informed when I took it to the store to get the screen fixed that there was more damage than just the screen, so I was not charged the deductible instead it was put towards a replacement phone. The replacement phone was on back order but Asurion kept me updated every step of the way, and the great thing to me was that I did not have to pay the rest of the deductible until the phone came in. Once the phone was in I was sent an e-mail to confirm and pay the rest of the amount. I then received the phone the next day and it has been working since. My son is very Happy. Excellent experience.

It took 2 days from filing a claim to having a fully functional phone in my hands. My screen had cracked and instead of having to pay $160+ locally to have it replaced I paid the $50 deductible, filed the claim and received the replacement the next day. Excellent!

The process was very simple, fast and smooth. Although I would like the deductible price to be lower, it was reasonable for the services rendered. I would highly recommend your services to my friends and family that has the same wireless provider.

I was pleased with my experience. I received my phone replacement in a timely matter. It was a painless process from start to finish. It would have been nice to receive confirmation when they receive my old phone in their shop, other than that I was very satisfied.

You have done great! My mom has dementia and as a result loses or misplaces her phone which then becomes quite distressing to her. You have made it easy and affordable to replace the phones that connect her to the people she relies on and loves throughout her day. Thank-you!

Replaced Phone. Great Phone; however mine seems unable to response to my finger/hand swipes or very hard to answer calls effectively. Phone seems sluggish. Not really satisfied with how phones operates. Don't know what to do; just accept it? Wish I had a reliable phone.

The process was quick, painless and simple--idiot proof. I would definitely recommend this insurance to a friend; you never know when something might happen to your phone (lost, stolen, water damage, etc.). The cost of the insurance is far less than you'd pay to replace your phone (without it).

While the service provided was fast and efficient there were gaps in the communication. Even though there is a web form I still had to speak with a rep to complete the claim. Additionally the phone I received is of lesser quality than my original phone. The screen type is different making it harder to see in bright light and with sunglasses on. I was under the impression I would receive a phone of equal or greater value not a degraded piece of equipment.

Transaction was quick, successful and smooth. Phones were exactly what I was expecting, except for the minor glitch with the battery life, seems to be short-lived compared to original!!! All in all a great exchange was had and I would recommend Asurion.

Speaker not working. I could hear caller, but caller could not hear me. Worked with tech support to solve problem, but they could not so only alternative was to request new phone. Was able to contact Asurion and get a new phone promptly and without hassle.

No one can hear me when I talk. The phone is defective. This is a major annoyance for me as I run my business through that phone and am extremely busy and have to find the time to return. Very disappointed.

I was very thankful to have received a replacement phone very quickly as promised. However, the iPhone 7 I received does have glitches here and there. It froze on me a few times and the volume sometimes does not work.

Everything was very easy. They did a great job. The customer service rep was extremely helpful. My wife's phone got to us in a day. Everything was smooth. I would highly recommend the service. We felt valued and important. The process was easy and fairly painless. Her phone was exactly what she had before.

I appreciate the quick send of a replacement phone but you did not replace the phone I had... Blackberry Priv. Very disappointed that you said it was no longer available and had me get an alternative, which is not the same. Verizon told me you are supposed to replace my exact phone with the insurance I had. And the phone I had is not discontinued. BB still sells it. You just chose not to carry it or find it for me elsewhere. For that, I give a one star. Never would have done insurance if I knew this is how it would turn out.

Had no issues or problems with getting a new device. The process was easy with no hassles. Made the replacement process so easy. Easy to activate the new phone after getting it. Definitely use this service again. I like that you can get your new phone.

Reliable service and easy transition. Sometimes turning off "find my phone" isn't easy (or possible) but they do a good job of explaining it. My only complaint is that paying $150 on top of the monthly insurance seems a little high.

Everything turned out to expectation. Phone is what we wanted and delivered in a timely manner. Rep was great and very nice. Recommended to have insurance. Don't know when you will need it. Loved getting the phone the next day. Very easy to set up. Little difficult because screen was smashed. Went to a corporate store and they were on key to get us on.

Customer service was excellent. I highly recommend using them! They worked quickly to get my replacement for me. Very professional and reliable. Only headache was filling out the form and getting it scanned and submitted. Other than that, well worth the money, time and energy.

In today's world where a lot of us don't have land line phones, we depend on our cellphones. The overnight shipment of the replacement device is extremely convenient! I always recommend carrying the insurance on your device, it's worth the minimal monthly cost!

My phone screen shattered really badly, was actually cutting my fingers and getting extremely hot. Phone was replaced quickly! It was pretty expensive considering how much insurance I have paid without needing to use it... but I was happy with the quick response.

I started by submitting a claim online. I was denied and was disappointed because I did not understand the explanation that I did not have coverage on the date I made the claim. I went into the Verizon store and the associate called and helped me to get the claim processed. Once I got the assistance, the person on the phone was wonderful and I received the replacement just as she explained. The end result was good but the beginning was a bit frustrating.

My phone was destroyed when I ran over it with my pickup. I sent it back as directed. I got the email that said I needed to turn something off or receive a 300.00 penalty. I thought that was very extreme. Did say anything about that when I purchased the coverage.

My son broke the screen on his S7. We had purchased Asurion for both my kids' phones because they can be rough on equipment. Asurion did a great job of getting a new phone and with instructions to get him up and running again. We did have to pay a deductible.

I would, and have recommended Asurion to a friend. My daughter and I really appreciated the quick replacement of her phone. She hardly missed a beat with her social circle. It was exactly what she needed. Thank you again.

Asurion had great customer service and very friendly receptionist. The representative reviewed my order with me, and addressed all concerns I had. I received my order when I was told I would. Very fast and efficient service, would definitely recommend to a friend!

Claims process was simple and quick. While the first device I received was defective, the rep I spoke to was very helpful and I received my 2nd replacement device quicker than the first one. Instructions to switch phones were easy to follow.

The replacement phone was delivered quickly but the volume button quit working a day after I got all my info transferred onto the replacement! Guess I will have to do the entire process again. This doesn't thrill me because it takes a lot of time. Would help if replacements worked better. Ie new phone.

I am very happy with Asurion and how fast my phone was shipped. I was able to get my new phone backed up with all photos and contacts with no issues and have yet to have any complaints. Very satisfied customer. :-)

I was very pleased with the ease and speed of replacing my broken iPhone through Asurion. The instructions were easy to follow. My phone arrived the next day, and I only needed to drop my broken phone in a postage paid envelope, and drop it in the mail.

I was able to enjoy a new phone within the next day of damaging my phone. Fast and easy to process. I've had Asurion for a long time now and have had to use it on more than one occasion due to mishaps and asurion has never failed me. Worth every penny!

While I was connected within 24 hours of completing claim, it took me more than 48 hours to complete the claim. The online process would not work for my account for some unbeknownst reason. Safe to say my only phone was my cell phone which didn't work. This caused me great difficulty in completing the claim. Further, everyone in the call center had no idea what they were doing and couldn't tell my why my claim hasn't been updated or what was specifically wrong with my submissions. The policy says claims will be processed in eight hours I believe. That is a flat out lie. Moreover, my replacement phone is terrible. It glitches, has a terrible battery, and did not come with genuine replacement accessories. Asurion is a complete racket because it's the only insurer for major carriers and has zero quality control.

I have had the unfortunate pleasure of using Asurion's services twice in the last year and both times my expectations were surpassed with both the experience and the replacement phones. The first time the phone was delivered and after programming it I noticed the screen was cracked which was only noticeable on the black screen. Asurion sent a replacement the next day. This insurance is something that is a must with today's phones and is so easy from start to finish absolutely painless.

I was very pleased with the speed my phone was replaced. Water spilled on my one day old phone on the seat of my car. It went dead in a short time. Two days later you sent a new phone to my house. I was very impressed.

Phone replacement for iPhone 6 - The process was pretty straightforward and the phone arrived in good condition in a timely manner. The only reason it isn't 5 stars is that the charger that was sent with it doesn't fit the phone. If that were Replaced it would be a five. Thanks!

I lost my phone at EDC VEGAS and this was the easiest process I have ever had when filing a claim. Effortless and more than accommodating. Received no flak. Just got my phone replaced. After having an exciting time stuck in Vegas with no phone and no way to contact anyone after getting home they made it almost enjoyable. Minus the fee (but that's to be expected).

My iPhone with a faulty microphone was replaced, with a refurbished phone that had a working microphone, however the battery of the refurbished phone barely holds a charge. If fully charged, and minimally used for talk/text/data, the phone will die in 2-3 hours, which is significantly worse than my old iPhone which could last all day before dropping to low power levels.

Looks of phone - It had a slight chip on the face of the phone, I mentioned it over the phone in an earlier conversation. I would have traded it back in, but I didn't want to go through the hassle again, especially since it was overlooked from your end and still sent to me anyway.

We were very pleased with the ease of filing a claim and the very quick turn around to receive our new phone. Our claim was filed in the afternoon and the phone delivered by the next morning. Return service on the old phone is also very easy. We highly recommend this insurance.

My old phone got dropped, it cracked the LCD. Took it to Verizon in Lincoln IL. I had to pay them $150.00 Dollars to get it replaced. I then took it to Decatur IL. Located on Mound and 51 and Steven ** took great care of me. They set it up downloading all my pictures, my Memos, and videos. Steven ** knew his stuff and was friendly, careful to explain any questions I had!!! Thank You!!!

Replaced my phone that did not work, quick and fabulous, thank you! Took phone on trip... and worked perfectly, Asurion came through, thank you. I do not have anything more to add except you did what you said you would do.

They use stall tactics to delay the claim/shipment. They refuse to ship to a UPS store where I have my post office box. Their system does not show payments. One delay after another. They then claim the phone will be shipped only to profess now the deductible payment has not been made. More efforts to not pay the claim. This is the most mismanaged company I have ever dealt with. Typical insurance company mentality of doing all that is possible to NOT pay a claim. I paid the deductible, got confirmation the phone would be shipped; next day was told it would not be shipped due to lack of payment.

I was very disappointed that I needed to escalate my concerns twice before receiving replacement. I paid the insurance for multiple years and $149 to obtain a replacement that was not quite the same size as my old device. Very frustrated with dollars paid on insurance and $149 in addition only to get something less.

The process or questions over the phone seem long. Recommend collecting some of this information before hand and just validate with the customer. After the call everything else went smoothly. Hopefully my teenagers can hold on to the cell phones.

Yes I would recommend Asurion to my friends. The service was handled in a timely manner and returning the damaged device was quick and easy. I would definitely recommend this service for my family and friends. Thank you Asurion for your help.

Our claim was handled quickly and we received the replacement phone right away. Thank you. We were pleased that the replacement phone was sent out so quickly and our rep at the Verizon store was great help in getting the phone set up. It really was a good thing for us and are very happy we had purchased the contract.

Thanks for making the process painless. It helped keep us calm during a stressful time. The online experience was great. Super fast shipping. I would recommend your service to friends. I especially like that you can cancel coverage whenever you feel like you don't need it.

I am very happy with the replacement policy and services. Staff was knowledgeable and answered my questions to my satisfaction. We received our equipment in the time span promised. I would recommend these protection services to my friends and family.

I called my service provider, Verizon, and told about the incident. I was reminded that I had insurance. I followed the instructions, and then I got a new phone! I paid the $20 fee and was very happy with the transaction.

Asurion is very efficient and helpful. Their questions of how to replace a phone is easy to follow. They are usually on time with their replacement. So far with every replacement I had to do with my kids' phones they were quick and helpful. When I hadn't switched off the where's my phone button they helped me through the system to find where it was and didn't charge me for leaving it on when sent back.

Very quick to receive new phone, and simple to return the broken phone. If it wasn't for the Asurion insurance I would have had to purchase a brand new phone at full price, which I wasn't prepared to do. Would strongly recommend to others to get this coverage on any phone that they get.

My husband damaged his phone when he was working on some farm equipment and could no longer charge it. Pieces were also breaking off the phone. It was so easy to report the damage online and a new phone was delivered on the next business day. We were very happy with the service that we received from Asurion.

The phone was replaced quickly and without any hassle. The person who helped me was very helpful and polite. I was happy with the way everything went well. I do not have anything else to say but a BIG THANK YOU for getting me back in contact with everyone.

My daughter's phone was damaged by water and we were very happy with the service we received. The phone representative offered great customer service and the phone was delivered quickly. The whole process was seamless. We are happy to be a customer of Asurion.

My phone had cracked and I needed to replace it because I have all my business information on it and I travel. I cannot afford to be without access to my business information. Everything was easy to understand and I was appreciative of the quickness of receiving my replacement phone.

Insurance with Asurion has replaced many phones of mine and my families at a fraction of the original cost of buying a brand new phone. Although you do not receive a brand new phone, they send a refurbished one that is in top notch working condition. They stand behind their products and guarantee them to work! It is quick and painless filing a claim on line. You receive the phone the very next work day. I would definitely recommend Asurion Insurance for your expensive smartphones.

Good experience. My only concern was that I had a hard time removing Find my iPhone on my daughter’s phone and even though Verizon helped, I kept receiving messages that I better have or I will be charged. Scared me that I didn't do it right.

Great service was rendered. I would tell others about the excellent service. I'm waiting for my Galaxy 7 to be replaced. The service is great and a awesome team to work with. Try Asurion. You will be satisfied. This is a great company.

This was my first experience with Asurion, and I found it to be very quick and easy. Not a lot of paper work involved and they provided the return envelope and shipping. I wouldn't recommend having to use any insurance at all, but when you dunk your phone into a pitcher of ice tea, it's good to have it.

My iPhone SE 64MB decided to try the jacuzzi while we were on holiday in the north. Five minutes submerged did it in. I contacted Asurion on their site and within minutes of filling out the form I had an approval for an iPhone SE 128MB replacement. Not too shabby! The phone arrived in Two days shipped free. Very satisfied with this arrangement.

Every time I have had to file a claim, I have trouble with more than one phone sent to me not working properly. Last time I was sent the wrong colored phone and told I don't have a choice and I get what they give without even checking for my color... Just never an easy experience... Always a hassle.

My husband lost his phone while we were on vacation. Asurion replaced his phone with a newer model Samsung because his phone was discontinued. The phone was here less than 24hrs after the claim was made. I had some trouble getting the phone connected to the network so I had to go to an actual store but I would still give Asurion a 5 star rating.

Asurion is user friendly, great customer service and will save you in event of a loss or accident with your smartphone. My recent situation was resolved in under 24 hours and we were able to be back in service quickly. With today's phones total recovery is critical and possible. Wouldn't own a phone without their coverage! Highly recommend cell users insure their phones!

My daughter's phone had a cracked screen and was not working well. It would shut off on its own. Cell phones are so expensive. It was nice to be able to replace my daughter's phone instead of getting a new one, which would have also extended the phone contract. Customer was also a good experience. Thank you for making it so easy to replace my daughter's phone.

I was without a phone for almost two weeks because my replacement phone was out of stock for almost 2 weeks. I had to scramble to find another old phone so that I would have service until the new one was in stock.

From the time that we visited the store and then came home and ordered a new phone it was less than 24 hours which is great service. It is really appreciated thank you. I would recommend your company to another customer if they would ask. Thank you for your time and service.

Asurion made it very easy to file my claim. I received the replacement and was able to be up and running in no time. The process went smoothly from beginning to end. The online instructions were clear and made filing the claim simple.

My phone broke and it is something that I have to have in order to be able to do my job. Asurion made it to where I didn't even have to miss a day because of their over night delivery! On top of all that I got a brand new Galaxy S8 instead of my 7 and I couldn't be happier with it!

Quick turnaround and got it very FAST! There was no problem setting it up. Was very smooth transaction, with great customer service. So glad to have the coverage. Certainly money not wasted! Thanks for your prompt attention and helping us.

We had a challenge with the 1st phone Asurion sent to us. The rep was very understanding and sent the phone as soon as they possibly could without any hesitation. The phone arrived promptly within the next 2 days. We were very pleased with their assistance.

Overall great. Received my replacement phone on time as promised. However I had to struggle through the online process and eventually, after hours online (middle of the night) had to call in and speak to someone. Would have preferred a seamless online experience.

I was recently told I could no longer insure phones because I already had 3 claims in one year. I'm in construction so there is a reason for the phone to have insurance. I agreed it's unfortunate. 2 of the 4 phones I've had as replacements has issues like they were not fixed before being sent back out. So it's not like I got 4 new phones. I think you should reconsider dropping me from the insurance plan.

The process was easy and the result was what I expected. I had limited interruption to my service and it made my life so much better even though I had to replace my device. Your service was top notch all the way through.

Asurion has the phone exchange program fairly close to 100% efficiency. The new phone arrived within 24 hours with the proper hardware settings (memory) already installed. The refurbished phone has a brand new case (I checked the case with a magnifying glass looking for any sign of wear or scratches and could find none, so confirmed new), battery, screens & connector ports. So basically only the motherboard & on board memory is from the old phone. The return process was simple with lots of help (there are even YouTube videos showing you how to do it). Honestly, if they were to ask me for any recommendations on how to improve their process, I would have nothing to offer. I was very happy with the entire process.

You all did great getting it to me in a timely manner, very helpful with getting it all processed on the broken phone. Was not happy about getting a refurbished one. Everything else was great. Oh the app was not that hard to figure out either.

I left my cell phone charging on a table in a restaurant and went to the restroom and when I came back, the phone was gone. I am active duty army and assigned to Naples, Italy. At the time my phone was taken, I was in the United States to promote my daughter who is also in the military. Asurion did replace my phone, however, they would not mail it to my current duty station in Italy which was an inconvenience for me. It took me over a month to actually receive the replacement phone. I had to send it to my daughter in the States and she had to mail it to me in Italy.

I don't know how they call this insurance. After paying a monthly premium for at least four years and a deductible of $159 I was sent a defective replacement for a lost phone. Verizon quickly determined it to be bad. Wasn't as lucky with the second replacement. Literally was on the phone with Verizon and Apple for three hours to again have it be determined the phone was bad. Verizon thankfully directly sent me the third phone apologizing for everything that happened and giving me a credit on my next bill. This time it worked as it should have with the first. Obviously no quality control.

The claim was easy to complete. The phone came fast, the next day. Came with instructions for setting up the new phone. Return the phone was simple as well. They kept in touch with email. Happy to have Asurion for the easy replacement of my phone.

Good and fast service, deductible was fair, the claim seemed to be a little difficult with the emails scanning sign but I understand there's a legal side to protect both parties. Good job, if I were to change anything I'd try to make the claims process simpler and quicker.

Asurion did a wonderful job replacing my daughter's phone very quickly. We thank you for making it easy. The insurance is worth it! I would totally recommend taking the insurance when have such an expensive yet fragile device.

After my phone was stolen I requested a replacement from Asurion. The first phone I received had a malfunctioning Wi-Fi and Bluetooth receiver. I used the phone for about a week because I had to have it for work and could not have any downtime. Of course this ate up my data! I received a second replacement after calling into tech-support. The tech made me wipe my entire phone and was very rude during the process - she questioned my ability to back up to my phone and also was very cut and dry about I could not get a new phone.

Screen on the phone was broken. Called Asurion and the information was quickly given. We reported the damage on a Saturday and the phone arrived on Tuesday. I do believe that the cost of the insurance is expensive to maintain but with the durability so poor on the phones we are currently buying, one must carry insurance.

The replacement process was much quicker than I expected. We had our phone in less than 24 hours from our first call. Easy and quick. The replacement phone was exactly as our previous one. No complaints. Much easier than I expected.

I had to replace my son's damaged iPhone. The process was very fast, representative was very helpful and explained everything very clearly. The new phone arrived next day. Very professional and fast service. Easy process to return old phone. A+.

I am so impressed with the service I received from your company. After damaging a fairly new Galaxy 7, I was afraid to file a claim, but I'm so happy that I did. A new phone was delivered in 14 hours! Amazing! I have nothing but positive things to say about Asurion! Friendly people and fast service! Very uncommon these days from most companies! Thank you!

My phone fell and the screen shattered. So glad I purchased insurance on my phone. Asurion kept me up to date every step of the way and Asurion was fast replacing my phone. They made it so easy. Thanks Asurion.

My phone got hurt, Asurion replaced. Fast, easy and no hassle. Will I keep insurance on my Verizon phones? You betcha! Best deal ever and very satisfied with the service. I had my new phone in just a few days. Asurion's online form was easy and fast.

I had placed my iPhone on hood of hubby's vehicle, and it was destroyed when he drove off. I realized too late, and filed the claim immediately. So very glad I had the insurance. Good response time in replacing my iPhone. Thank you.

Phone arrived quickly. It did have a dead spot at the top of the screen. I did not want to go through waiting for a replacement so I am just ignoring the spot. The rest of the phone was in like new condition.

I had a good experience with Asurion. They sent me a new phone within a couple of days. What I didn't like was the amount that I had to pay - $150 as my copayment. This amount should be less since I am paying insurance every month.

The refurbished device I received worked fine until I was conveniently out of the 14 day window. On day 17, I was told by one of your representatives that, since I was out of the window, I would have to pay yet another $99.00 deductible. Refusing to pay yet another deductible, I opted to buy a NEW phone, not wanting to continue investing in products which were not truly warranted (for one year, as stated in paperwork which accompanied the last replacement device).

Our daughter is disabled and having a phone is critical to her wellbeing. Her phone was lost and after waiting a week to see if it was found or returned we contacted Asurion to report the problem. Without hesitation the phone was replaced and we and our daughter felt more secure again. Asurion is a very valuable service, thank you!

Efficient service... good. Received cell phone next day, exactly as promised. Replaced with an equivalent quality product. I appreciate the insurance. Life is tough enough let alone worry about your phone. Good to know someone has your back. Thank you Asurion.

I don't like to go through the process of returning any items because it's always hassle. But this experience was different. Great customer service and gentleman very knowledgeable. Product was delivered as promised and process to order and return phone was very easy to do.

My device was placed on back order causing me to trade my broken phone for a temporary/loaner phone at a local phone store, that I'm now stuck with. I finally received my replacement phone a few weeks later. Noticed a few scratches on the screen but other than that works great.

I was never told I would get a refurbished replacement... Thought I was getting a new phone... Other than that, all went well. Next day delivery was great. Customer service customer representatives were all fantastic as well. But people should be told you get a refurbished phone.

When I got new phone I had it for 4 or 5 days and the screen went black and I lost the info I had put on it along with the pictures. So I was not real happy. I know it was not your fault that I messed it the first time.

I had bought a phone 5 months ago that I lost. The phone you have sent is refurbished. I have had multiple problems with it and I'm sure it will not last as long as the other one. The people were nice to help. But this phone sucks.

My i-phone fell into the river and needed to be replaced. The process was easy and was accomplished without problem. The questions about the situation were non-intrusive and were simple to answer. This was a pleasant experience for an unpleasant event.

Great Customer Service. They replaced my daughter's phone right away. I'm glad that we have Asurion on our phones. I highly recommend that every phone should have Asurion as their insurance. It is well worth it and peace of mind. Asurion saved us from buying new phone.

Easy process to complete claim online... Filled out form Fri night and received replacement phone on Monday. I would recommend Asurion to family and friends. I am pleased with the ease of the process and the rapid response. I will continue to use Asurion.

Asurion replaced my old phone with the new Samsung Galaxy Note 5 immediately after receiving the claim. I have my new phone in my hand within 24 hours. I am glad that I purchased the insurance, even with the deductible of $149.00, it is still worth it.

So glad I had insurance for my phone. The whole process was very quick and easy... Answered some questions, sent my claim and my replacement phone was on its way. I received it two days later... Very happy with the whole experience!

The new phone arrived as promised. The mail-back instruction sheet was clear and easy to follow. Very simple to complete exchange procedure. The only thing disjointed was the email saying there would be charges if I failed to turn off cell locator for i-phones. Not applicable for me but made me pause.

I was pleasantly surprised with the speed and simplicity of fulfilling my claim. The request was approved literally within 10 minutes of the submission of my affidavit and the phone was delivered on schedule as promised. Tech support was available to get the phone on the network.

Your representatives were extremely helpful and walked me through the steps on how to put in my claim. They were very polite and professional. I received my replacement very quickly. Very happy with the service I received. I recommend everyone I know to purchase the warranty plan from Asurion.

Asurion shipped quickly by overnight carrier with clear instructions on how to replace the SIM card. The first replacement phone started to malfunction within 48 hours of receipt, but Asurion took care of us quickly - a replacement was sent out same day via same method. One star deducted because of high co-pay. Recommended.

They got me my phone really quick, I wasn't home when they tried to make the delivery but other than that, I'm satisfied... No hassle and no problems... One thing I will say that the monies spent is a little excessive but since it's a Smart phone that's why I guess!

I was very happy with how quick the whole process took to receive the new phone. Unfortunately the speaker on this new phone sounds like it "cracks" when the volume is turned on high. I use the speaker very often so I would like it to sound clear.

My dealings with Asurion for my phone replacement was pleasant. From the service I received on the phone to the quick manner in which they had me a replacement. Thank you for a pleasant experience! I have had the insurance for 13 years and have only had to rely on it a few times. It sure makes it nice not to have to negotiate, argue or plead to get the coverage needed.

The claim process was quick and easy. The phone (model) I had was no longer available so they gave me 3 very good options to choose from. The replacement came in quick and was new. Not refurbished. I was very satisfied with the entire process.

It was a very easy, simple and quick delivery. No thought or worry about it. Everything showed up on time and in order and it was a very good process. I was very impressed with how quick and easy everything was.

I broke my screen to my phone, A Samsung Galaxy J7. I submitted the claim. I had been told by Verizon when I signed up for insurance that it would be within 24 hours my device would be fixed/replaced. They would not let me replace my screen only locally. I had to wait for a replacement phone. The replacement phone was first 3-7 days, then 7-10 days, then they had an unknown back order date. They did try to give me an alternative phone, but I didn't feel that this alternative was equivalent/as good as my phone. They would not notify me anything to do with updates of the back ordered phone, I had to keep calling to check in.

Using Asurion for A Decade Now. Pros/Before: Phone was always delivered quickly, the quality of the phone and accessories (which included everything) was new or like new, and the process was simple. Cons/Now: Price has increased, but the quality has decreased. The process of getting a new phone is also harder when your phone isn't working properly because they only insure certain things. However, if you lose your phone completely, you can easily get a new one. My experience: A couple of years ago, my phone from Asurion didn't work properly from day one, it was a bad refurbished phone. A month ago, the new phone I have now works great so far. However, the accessories are no longer Samsung, they are cheap chargers, etc.

Wasn't going to film this out until you guys claimed I was back and running within 24 hours of the claim but since I made the claim on Friday it took 72 hours to complete it. Wouldn't have said anything until you sent me this claiming I was up and running in 24 hours. Don't lie!!!

The phone is not working properly, and has to be returned. I'm currently experiencing problems with the speaker. The phone makes a really loud and uncomfortable noise at times. I have not had the time to call and do another claim, but I will definitely do so soon.

My iPhone 7 screen cracked and I opted to replace the phone versus just the screen. When replacing the screen they do not guarantee it will be water resistant. My phone came promptly and in pristine condition; however, it was not in an original sealed box and the charger sent was not the original. After checking on the Asurion website it stated the phone could be refurbished, and mine was. The phone is perfect though, so no complaints.

My Edge 7 got dropped and damaged. I applied for a replacement, and while I had to pay a deductible it was much less than the purchase price of a new phone. In addition, I was able to upgrade to a Galaxy S8 for no additional fee. The phone came quickly as promised with instructions of how to shift all of my data and apps over to the new phone. I am very please.

It was a seamless process and thank you for making this easy!! It is not often in today's world that customer service is easy to deal with. Thank you for keeping your customer service "in-house", which makes having a conversation that much easier!

Great and fast service. Instructions were very easy to understand and follow. So glad I had purchased the insurance. I recommend everyone with a cell phone to purchase Asurion insurance. Should something happen to your cell phone, the replacement cost is very minimal compared to purchasing a new phone. As far as I can tell my replacement phone is also a "new" phone.

I am very pleased with the process and how it took place. Worth every penny and the rep was very friendly and helpful. The phone damage was documented and a replacement arrived almost immediately. I could not be happier. I will recommend this service to everyone I have contact with.

Fast and easy claim form. My phone came quick and I was greatly satisfied. I would recommend Asurion to a friend. A great phone insurance company. I was greatly pleased with their prompt friendly service. More people should have Asurion as their phone insurance.

Phone was broken. Was leaving for an international trip in 2 days. Got everything resolved and my phone in time for my trip. Super thankful. May I suggest being more available for folks by phone (instead of internet) so people can choose to easily file a claim that route?

Poor experience for processing the claim. I had to enter my information into your system many times. When I call customer support they wanted the information again. The screen would not let me enter all of the required information at one setting. I had to keep going back into the system to enter more data. Replacement phone work fine.

I dropped my phone (S7 Edge) and the screen shattered, I had a new phone in 24 hours. Thank you so much for being reliable and fast. In today's world without a phone you can miss out on a lot of things. Glad I didn't have to experience any losses.

My tablet quit taking a charge. Thankfully I had Asurion, I went to their web page on a Saturday night. The process was very easy, and I received my new tablet on Monday. I am very Satisfied, and glad I purchased Asurion for all of my devices.

I wish I could rate it a zero but, by default it has to be one. I called Asurion for a replacement iPhone 7 Plus for my son after it was damaged and I received it in a timely manner. Upon setting the phone up I came upon a snag... I called my phone carrier for assistance just to find out that Asurion sent me a stolen phone (I was very shocked about that news). Called Asurion about the issue. They were not very forthcoming and I was told that the phone will be release for activation within 2-24 hours. Well we pass the 24 hour period and still no phone to activate.

I thought if the phone had broke on same day and got it returned or whatnot within the next day it would be free of charge. Never got my mod either. Threw it all away same with my money. Maybe that was just a Verizon thing then they should be receiving this bad review. Which I have left them as well. Definitely not satisfied with return policy, or damage policy whichever it may be.

This phone claim was a nightmare to say the least... In the past it was a snap every time. I understand that people take advantage and things had to change but it took me 4 DAYS to get the information to Asurion - I had to download, fax and call and there was always a problem! On top of that when the phone was received by Asurion we were informed that the FindMyIphone feature wasn't off even though we had done that.

The online process has become so much easier and less complicated. That I don't have to call to confirm is great. My only concern is the return packaging does not seem to protect the returned device from any further damage. I recommend better packaging, such as a box to ensure it returns in as good condition as possible.

Unfortunately my iPhone was crushed by power seat which the bent case and cracked the screen. The replacement process was painless and very prompt. Phone was replaced in a matter of days and the paperwork to trigger the process was relatively simple. I certainly would recommend this insurance coverage.

I can honestly say that you all worked at a good pace and I received excellent customer service and I will definitely recommend. I have no complaints whatsoever and I hope you guys keep up the good work. Best regards.

I highly recommend this insurance protection. My son dropped his phone, the screen cracked and Asurion replaced the phone. He received the phone about 2 days later. Spoke to a representative on the phone, walked me through the process and when we received the replacement phone the instructions were also very easy to follow.

I was skeptical when I filed the claim on how it would be handled. The process was extremely easy and straightforward. I got approval for my claim hours after I filed it. Then got confirmation of the new phone being shipped less than an hour after that. I got my phone the next day. The process from filing my claim to getting my new phone was less than 24 hours. I would recommend this insurance to anyone and everyone.

Yes, I would recommend my friends and family to Asurion. My only complaint is that deductible is little too high to get a refurbished phone. I can understand if the $200 was for a new phone, still the service was fast and all in all I was happy with the outcome.

Return of defective device after replacement was delivered within the time frame that was given by the representative. I appreciate the individual that listen and responded to my situation and how professional they were in guiding me through this process. I was very pleased with the service that I received through Asurion.

The 1st phone sent to me had a crack in the camera. I wait for another device, only to have pixels go out on the screen within a week. Let’s see how long this one lasts. So much for quality testing. To top it off when I called to report the pixels being out I was given such a hard time. I had to ask for a supervisor to get another device. The troubleshooting steps are a joke.

First surprise: The phone was dropped from 2' on his toe and it died! Second surprise: Navigating through the web site was sooo easy! Third surprise: The new phone came within 2 days! Asurion is tops in my book! Thank you!

It is highly recommended your service and not to mention its attention customer is as easy as they have with people in your own language, also the online system is quite recommended, easy and fast. I am happy to deal with you. Thank you very much, Asurion.

I am giving Asurion a 5/5 rating because I had an issue with my phone and as soon as I submitted a request form for a replacement, I received it promptly. The new phone did not appear to be holding a charge, so after a day or so, I called Asurion to voice my concern and the representative was very professional, friendly and knowledgeable. I promptly received another replacement phone and so far have had no issues with this phone. P.S. I also returned my original phone and first replacement phone.

I cracked my screen and paid for a replacement phone. Phone arrived and within 1 week showed signs of a failing battery: would drop from 50% charge to 10 then go back to 50 when plugged in. It also developed a screen defect without having any damage done to it. The defect is a strange line that seems to be underneath the glass. The phone also would shut down randomly. Now the phone has shut down and will not turn on again. I use my phone for work, and this has put me in a very poor position. I hope Asurion has enough integrity to rectify the situation.

I'm satisfied with my new phone. A few bumps in the road at the beginning because I was sent the wrong phone. After a phone call, I received the right one. I'm Matthew **'s mom and it was my phone that got ruined. I'm on his account. Thank you!

Must have insurance coverage with the new way Verizon handles accts. Now that being said this was the easiest most stress free part of replacing my phone. They give you all the info you need and it's clear in its terms. They gave me multiple updates on how far along in the process I was and the shipping of my new phone. I never thought I would say that dealing with an insurance claim was a piece of cake but this absolutely was... Just a walk in the park.

Disappointed with my replacement. My replacement iPhone came and the speaker barely works. When I make phone calls the other line has trouble hearing me always and the speakers are very quiet when I'm on the phone with anyone.

Great job Asurion. Your co. was quick to get new phone to me and for reasonable price. I would recommend your co. to friends. KEEP up the good work. Can you lower the monthly charge a few $? That would help.

I paid Asurion $200 to replace my lost phone and they sent me a lost or stolen phone. I don't understand how? Are they reselling phones after they have been reported. I lost an iPhone before and it's sad if they received it and made me repay for it.

Asurion was very quick and easy!! The claim process was smooth and they kept me updated with emails and tracking info for my device. When I received my device the set up was fairly easy as well. Last but not least the package included a shipping paid envelope to return my damaged device and another email confirmation when they received my damaged device back. Would definitely use again if needed.

Excellent service from the beginning to the end! Fast and easy to do, each part of the process was explained thoroughly. Thank you for all you did to get the phone replaced!! So happy that we have the insurance, replacement phone was here fast!

I am grateful to Asurion to make sure I am always connected in a timely and efficient manner. The representative walked me through the process and made it very easy. I received my replacement phone right away. Though I was provided with an upgrade from my previous phone, I am not that technologically savvy and I have not learned how to fully use my new phone to its full capabilities. I would rather have been provided with another Note but learned Verizon no longer has them due to the risk of engulfing into flames. So thanks for keeping us customers safe.

The service was great and I got my phone in the stated time frame. My only difficulty was activating the phone. It was not that easy to do. The directions were hard to figure out. I was also told in my local Verizon store that I could call and replace my phone. It turns out I needed to go online and fill out a form to get the replacement phone. It was very easy to navigate.

Filing our damage claim online was easy. The claim was resolved very quickly. The Replacement phone arrived overnight and the setup instructions were clear to get the phone working and data restored to the phone. Glad we had taken the protection plan.

Asurion was very helpful in replacing my phone. I was out of town and they delivered a new phone to my location as fast as possible. I had a good experience and there really isn't much else to say about.

Refurbished phone got here fast, but the speaker buzzes and crackles. I'm sure I could trade it but it's such a hassle setting everything up on the new one. I had to recall outdated address information before I could continue with the rep. But after that he was quick and courteous.

The options to replace the damaged device were not the same as the original device. I still was charged the full deductible even though we were not able to replace the Galaxy S7 Edge. Timeliness was appreciated in new device. Not happy with deductible.

The whole process is extremely simple. The broken device was no longer available and was offered a better one for the same deductible price. The replacement was not in stock when I finished my claim but became available in a matter of minutes. Was pleased with the quickness of replacement once it was in stock.

After traveling 112 miles to get my cell phone repaired, when the technician arrived, told me that because the screen was blank, she couldn't repair it. I was told by customer service the day before that even though the screen is blank and not working, the screen could still be replaced. I called customer service when I got back home and explained my frustration, she immediately apologized, put me on hold for a brief minute, and told me that they would send me a new upgraded cell phone and overnight it. I was very pleased with the service I received and didn't have to argue about it. The only issue I have is I think $149 co-pay is a lot considering I pay $11 per month for the insurance. Thank you for your time and great customer service!

Process was straight forward and easy to follow, received my replacement phone without much hassle and directions of how to return old phone were provided. Did not have to go much out of my way to get anything done and everything was fairly streamline.

I put a claim in for a lost phone last Friday, 08/04/2017 and received replacement phone today, 08/07/2017. Our company has used many cell phone carriers over the years but it seems like we always used Asurion as our insurance carrier. I have no complaints, would highly recommend Asurion to others.

It took me 5 days to get a replacement on a business phone. I lost multiple calls due to this. Very slow response time. I run a business and run a 24 hr emergency service and every minute counts. The people with Asurion could have cared less. I even told the customer service and they said they could not do anything about it.

My phone had slipped out of my pocket and hit the cement. The screen cracked from the impact. I filed a claim and paid my deductible and within a few days my new phone arrived. But what was so great was the fact that the month or two before I had filed another claim for a cracked screen. Asurion didn't question me or scold me like my husband did. Thank you.

Peace of mind knowing that Asurion takes care of business in a fast and efficient manner and performs exactly as advertised. After numerous transactions with many different devices over the years, Asurion has never let me down with their service or quality.

I am very happy with this service. My replacement (Galaxy S6 - refurbished) arrived the next day and it actually seems to be working better than the original (bought from the store brand new). I would definitely recommend Asurion. Thank you!

I was on a party barge and my phone fell in Collins Lake, Asurion made sure I received my replacement phone immediately. I was impressed with how fast and seamless it was. I would recommend Asurion to everyone who owns a phone.

Excellent service. Seamless transition on replacement phone. Friendly representative. No issues at all. I would recommend to a friend. Much better than having to replace the phone which was a fortune. Glass replacement would have cost $350. Phone replacement for $150 was much cheaper option. Glad I had the insurance.

My daughter had her iPhone 7+ stolen on the fourth of July. She was crushed as her phone is her baby. I went to Verizon to find out how to file a claim. They were Good explained it. I put in a claim and wow! Got a response immediately and within 24 hours my daughter had her replacement. I couldn't be more pleased. Thank you so very much.

I work as an "on call" Conductor for the railroad. I parked the train on an elevated track in a rail yard. The only person (co-worker) that boarded the train stole my phone. Asurion sent me a new phone in two days. Awesome! Thank you for saving my job.

The shipping was very very fast (less than 24hrs) and included a tracking number. Everything I needed to use my device came inside the brand new box. Instructions to re-activate were clear. The provided label made it simple and easy to ship my old device back. Thank you.

Damaged Galaxy S7 - I made a claim for my damaged S7, and within 2 days I had a new phone with all the instructions on how to setup and transfer the information from the damaged phone to the new phone. It was real easy and quick.

It was a little tedious to make sure that I followed all of the instructions to turn off the Find a Phone, and send the affidavit but I must have done it correctly because all working well now. I replaced the SIM card with my own and re-synced so phone works well now.

Having my phone stolen was extremely stressful and I very much appreciated the ease of filing a claim for a replacement device. The process was fairly intuitive and I got my new phone within 24 hours. I use my phone for absolutely everything and it was such a relief to have it back so quickly.

This was my second experience using Asurion and it was even easier than the first. Their customer service team is never rude and always quick to reply and answer your questions. The directions are presented clearly so you can be efficiently taken care of, which means receiving your new phone in a 24 hour time frame. Sending back the broken one is also made super easy as EVERYTHING you need is provided. Excellent company.

Apparently the back light is out. I was sent a refurbished phone as my replacement. I took the phone to a repair shop to discover this. Very disappointed with the quality sent and to spend another two hundred under warranty is senseless and illogical. If somebody cares to call me at my business number to find a resolution for an unhappy customer I'd sure appreciate it.

Phone broke in 9 days. Out $149. Didn't trust getting another refurbished so got a new phone at Verizon. $149 down the drain. I couldn't risk being without my phone waiting for a new one each time it might break.

The customer service was great but the device I received has a constant thumping sound in the background. Just haven't had time to follow up with the problem. What do you suggest besides restarting. PLease contact me so I might know how to proceed.

My experience has been all over the board. I received 2 replacement phones which had been refurbished models and both didn't function properly for one reason or another. After the second replacement I called and spoke with the representative (who was very polite and understanding of my dilemma) and they immediately offered me a new phone and model since the replacements had been the Droid Turbo 2 which was no longer being produced: hence the refurbished phones. The new phone works great and I received it very quickly.

I experienced no issues with a fast replacement of a damaged cell phone. The transition from phone to phone was effortless. Great customer service and assistance made for a great and rapid experience. I would never want to be without Asurion coverage.

It was replaced as soon as possible. It was over a holiday weekend and was shipped the first day that it could have been. We were just sorry that the contacts could not be saved, but had not backed up the phone. We will from now on.

I was happy with the quick turnaround and getting the replacement. The thing that I am unhappy with is that the replacement phone has so much crap on it that is not factory that the battery life is less than a day. The one that I sent in for a new camera lens lasted from 4 to 7 days depending on the use. The usage has not changed, I think that all the other crap on the phone burns up the battery. I have disabled or un-installed what I can, still no battery life. I think that if you are sending out a phone for replacement it should be as good as the one that you are turning in.

iPhone replacement was a trouble free transaction, from the time I filed claim til I had the replacement phone in hand was about 3-4 days. Replacement phone was in like-new condition. I would not hesitate in recommending Asurion for cell phone insurance company.

Very pleasant customer service. Easy to access online. We received the replacement phone next day. Very easy to activate phone through customer service. No questions asked that were not related to the problem. Hopefully my husband will take better care of his phone so I won't have to call or go online to replace another phone.

My son lost his phone and you were very prompt in forwarding a new phone for his use. However, he did lose it again and now it is almost 2 weeks and we still have not received a replacement. I filled out a lost phone form and an affidavit and still waiting for a replacement. My son is not well and it is now very difficult for him to reach us in an emergency.

Service was quick and friendly... Submitted my claim and everything got in motion, once all was completed, had to wait a few days for a phone to come in, but once one did, I sent in payment and had the phone in the very next day. Thank you for your fast service.

New phone is a problem! Received it with a small chip in corner. Something wrong with input. Keeps making noise saying some message about input. Drains battery so quickly from input alert. How can I receive a new phone? This one is nothing but problems!

Called for replacement phone for daughter after a rogue wave came up on boat and ruined her phone. Had replacement ordered/shipped to her in Ma. It was sent within a few days so my daughter was up and running again in no time. Glad we had insurance.

I called to get a replacement phone for one that had been stolen and was immediately taken care of and received the phone in a timely manner, even though it was on back order because it still was replaced quickly and efficiently.

The lady who took my call could not have been more helpful. She took care of everything in an efficient, pleasant way. I wish I could remember her name. My son had damaged his cell phone beyond repair and she helped through the replacement process.

I spoke with the most wonderful representative who was very helpful and kind. I appreciated his small talk especially when my phone was powering back on as well. I ended up getting a new phone but the help I received will not be soon forgotten. A great employee, not to be overlooked.

Lost my phone, Asurion sent replacement in 24 hours and all is well. Replacement phone works well. Wish I'd find the old one, though. Want to recover all my contacts. It's just weird; only had it 3 places and it's in none of them. I keep checking.

My son was getting ready to fly to visit a friend out of state when his LG phone went black on him. We were able to have Asurion ship the phone to the address where he was visiting. This helped relieve a lot of stress for him!

We were happy to get a new Galaxy S8 as a replacement for our S6 that was having issues with the brightness going up down all the time. The rep at Asurion was professional, courteous and helpful. We have used Asurion before but this was probably our best experience so far.

Representative was courteous, helpful and knowledgeable. I was given all information in a timely manner. Assistance was much appreciated as my daughter's phone was stolen and she lives out of state so it was important to me to replace her phone as quickly as possible.

The phone you sent as a replacement the 1st time refurbished model... Having a difficult time with phone as the screen does not hold its place. Now I received a second refurbished model and don't want to waste my time setting it up. Please send a new one... not another problem.

After my phone got damage I automatically call Asurion. I started filling out the information required and answer all the question about my cell phone. It didn't take long for them to approve my request and couple days after I receive my cell phone with no problem. I'm glad Asurion is easy to use and would used on any provider and will recommend it to everyone.

Fast service... Sucks have to pay after I already pay for the service... Am pleased Edith, the shipping speed and the process. Just don't like to pay after I pay a monthly fee... I don't think we should have to pay after paying a monthly fee.

My claim was handled very fast and in such a way, I barely noticed any downtime with my device. Overall extremely satisfying experience and I will definitely recommend this coverage to others. Thank you for having such good customer service.

Replacement phone was out of stock and would not be available for up to 7 days. No alternative model was offered. The next day I consulted with my Verizon store, who called on my behalf and insisted that an alternative be provided. Finally, Asurion agreed to send a upgraded model but I would have to agree to a higher deductible on any later replacements. Very frustrating first time experience, especially considering I had paid for this service monthly for 7-8 years.

Yes... This is very helpful company that accomplished my needs. The phone call clarified my technical questions. As I am really rather uneducated in these complex technology matters, so appreciate of the patience!!! Thank you so much... The service was well thought out and clear... It sure seems a true win to me... Thank you again.

Excellent service. My phone was dropped in the Hudson river. Was not able to retrieve it. Asurion replaced the phone fast and very painless. I would advise everyone to use them for protecting their phones. I would not use any other company. Worth every penny.

I dropped my phone on the sidewalk in my yard. The screen cracked. I called Asurion to obtain a replacement phone. It was a no hassle phone conversation. The process went smoothly. I receive my new phone the evening of the next day.

I had dropped my phone (Galaxy S7 Edge) and had a crack in the lower left corner. I called Asurion and explained what happened. A new phone was sent, I transferred the data and sent the damaged phone back. No issues or delays. Great service!