Asurion Reviews

The process was simple and fast. I am extremely pleased with the service. My device arrived on time and the process to complete the online claim was clear and easy. The replacement device is just as good as the original and returning the device was also very simple.

I am so pleased at the ease of filing a claim and the next day delivery of the phone. No problems no complaints. So glad I purchased the extended warranty. The best around for any problems. I wish all warranty companies were this great.

My phone is nice. The only problem I have is that the back button and clear all buttons do not work very well. I have to hit them numerous times to make them work. The wait time was good and the customer service were good too. Thank you for your help with this matter.

My phone broke when I tripped and fell. I had insurance so I made this claim in. The phone is working great. You guys did a great job. I got my phone fast. I really didn't have to do anything to it besides put my SIM card in and everything was there working properly. Thank you.

Getting a hold of somebody on a Saturday was a pain. It took several phone calls. But once I got a hold of a woman and she understood my problem, she replaced my phone quickly and professionally. She did an excellent job, and I have spent 13 years doing call center work. She was excellent!

My phone was stolen while on vacation. I reported it stolen after we got home and I had a new phone within 18 hours! They made getting a new phone incredibly easy and super fast. I would definitely recommend everyone having insurance on their devices.

The phone that I received to replace my previous one has had an ongoing issue with connecting to 4g service. In areas where there should be no issue. I believe I was sent a defective phone, a lemon if you will. Dissatisfied customer.

The iPhone 6 plus phone arrived in the time that was said the day after I submitted the claim. But the replacement phone doesn't look as nice as the one I had before, the gold was all discolored and dull. All in all I guess it's better than paying full price for a new one.

I was very distraught over the loss of my daughter's phone. However Asurion made the replacement process very easy and quick. I was thankful to have the service when I needed it! I filled out the form online and her new phone came right away.

Trying to ensure I did all the right steps online was, at times, a little difficult to follow. I encourage thinking like a user when providing instructional information online. Otherwise, my experience was good, timeliness was good, and I feel value was achieved.

I broke the charging port and had a bad crack in the back of my Samsung Edge 6 plus. I paid my copay and they stated that they did not have the Edge 6. So, they sent me a new S8 plus and it is great phone. I am very pleased with the service and expedited shipping. Nice job Asurion!

I use my phone for business so it is very important that everything works right. I called in my claim and was helped right away. My device was no longer available but the agent was very knowledgeable of the device that would be available for my claim. Each time I have dealt with Asurion I have been highly satisfied. They process claims quickly and back up their products, So if there is any problem with your replacement device they will fix any problem. Great service to have, I would definitely recommend.

You sent me two phones that didn't work. The first one didn't go on. The one I'm currently using still doesn't work, shutting off regularly and overheating. I couldn't be more disgusted with this service. Next time please send me a replacement that will compare to my original device.

I was especially happy with quick receipt of my replacement of my phone, like the next day. However, I was told that they (Verizon) could not get all the information on my old phone transferred to my replacement phone or my new tablet. None of my apps or addresses transferred. Which made things very difficult. I sent a request to you to see if you could extend your 10 day return policy. I never received a reply. I am still trying to get all of the apps and addresses set up on my phone and tablet. I tried many times to get a cover guard for my phone's but was told that there were none available. If I would have had one I probably would not have broken it. I also feel that your co-pays Are a little high. Thus, the 4 star rating.

The screen on my I-pad was broken, called in reference to insurance, was sent a replacement. Received replacement very next day as I was promised, took to local Verizon store and attendant was very helpful in downloading information. No hassle at all loading the replacement and sending the old one back.

iPhone replacement - The automated call system is a frustrating process. I had to submit my claim form three times because you could not locate my fax. However, the last representative I spoke to was excellent and was able to resolve my claim quickly and accurately!

Your requirements to replace my phone were over the top. There were too many hoops to jump through. In closing your software app is just too complicated. I will never purchase a cell phone from any providers that has your company name backing the warranty.

My wife lost her phone at an amusement park and after filing a claim with Asurion, she received her new phone within 2 business days! The Help Desk staff are friendly and helpful. We are happy with our insurance company Asurion.

After the claim I was told I would have to pay a $99.00 deductible to get my replacement phone. I was not told this when I was sold the insurance. Be aware that you do not get a new phone... I got a refurbished one. Again when I was sold the insurance I was not told that I would get a used phone as a replacement... When you have a car accident and total the car you get a new one... Not a refurbished one. Finally, the used phone that I got was not "cleaned" in other words there was still personal and private information on the phone!! I am not a forensic but I got information very easily off the phone... Overall a very very dissatisfied experience with this insurance company. With any insurance company you can't rate them until you have your first claim with them. Good Luck.

My phone fell in the water at the beach. I contacted Asurion. The representative was kind and efficient. I upgraded to a new phone since the one I had was no longer made. I received my phone a day later. It was a really good experience.

Asurion erroneously notified Verizon that my submitted phone had been lost or stolen. Verizon in turn suspended my phone service and didn't notify me for 3 days. I have no idea how many phone calls I missed and this is a phone that I primarily use for business. I also had an issue returning the damaged phone and instead of getting assistance I got hounded daily by local area code calls that would call and then hang up as soon as I answered. I consider both of these issues as a complete failure of Asurion.

I purchased a Rheem Hot Water Heater from Home Depot on September 20, 2015, and purchased an extended warranty with Asurion. On August 14, 2017, I called Asurion and told them that my hot water heater was leaking and leaking water on to the electrical circuits in side causing shorting out and throwing sparks. A true FIRE HAZARD. They told me that it would take a minimum of two days before they could get someone out to fix it. Even though there was an actual fire hazard.

Very satisfied. I got the phone to me right away, fast shipping. And the information they needed for the form was easy to fill out. I was only without a phone for about a day. So glad I had it insured, phone works perfectly. Thank you!!!

I called Asurion because I had a broken and cracked screen. Great customer service. They sent me a replacement phone. I received phone in a couple of days. When the phone arrived the indicator light would not work. I had to go to the Verizon wireless store and told them the problem I was having. They ship me another phone.

This company is very easy to deal with, including the return envelope is great. The people are very nice and helpful, they make the process so much easier than some companies. Thanks so much for making the process so easy!

Very good service. Do not like the fact that the replacement phone is a refurbished phone as they tend to fail in short order. Considering the premium paid for the service I should be given a new phone. Also, consider lowering your rates.

Great service and speed of replacement. No complaints there, but the integrated battery in the S6 seems very weak. It only lasts 1/2 day on a full charge with normal usage. This replaced my S5 which was unavailable. Is this normal for an S6? It is annoying.

I got a like new device and it absolutely is horrible. I loved my s7 Edge but this like new device that I paid 150.00 in fees for the ins isn't bad if you would get a good phone. Makes this a horrible experience.

I was so glad I insured my phone. Losing my phone was extremely stressful but you made Getting a new phone so smooth and painless. Also I was sent a new phone very so quickly that I almost forgot I lost it. Thank you. I would highly recommend your service.

I couldn't have asked for better service. I had my new phone in less than 24 hours. Thank you for everything you did from initial call to receipt of phone. The process was seamless. Your customer service center was excellent and professional.

Overall experience was good. I received the phone the next day, it was an easy process. It sucks paying the 150 deductible but could have been worse. I mean we do pay 9.99 per phone per month and have had Verizon for years, so the deductible does suck but good experience.

My new phone came within a few days of filing the claim. I was able to hobble along using my broken phone during this time. Activated my new phone, made sure all of the apps, data and info transferred and mailed the old phone back. Process went smoothly and quickly.

I would recommend Asurion. Total Mobile Protection to anyone with a smart phone. I had my phone stolen and I had my replacement device by the following business day. They also replaced the case I had stolen. I am so glad I pay for this service on my device.

Recently my Note 5 got ran over and damaged, I called Asurion and my replacement was received the next business day. The agent I spoke with was polite and very professional. Very satisfied with the service and company itself and would highly recommend this company.

I am a military. I purchased a TV through a navy exchange store and at the store was advertised to purchase a protection plan from Asurion which would cover me on several situations and one of those was the 'accidental drop off'. As a matter of fact this is listed also inside their brochure. Once moving into the new apartment the TV accidentally slipped and the screen now has several lines through the picture (not cracks!). Called Asurion, just to find out the ugly surprise that I was not covered on this subject!!! So my question is, why buy the protection plan in the first place? Asurion customer service named Adrian told me that the store seller did not provide me the correct information and that I should deal with the store. This is so wrong! I buy a product from Asurion, and the store is only the link in between, is the clerk.

I input the wrong phone info, I called customer service, she fixed and resolved the issue. I got the phone the next day! Extremely happy and worth paying for this service! I would recommend this to family and friends! This is why you get insurance.

Asurion was very accommodating when I filed a claim for the replacement of my cell phone. They were prompt and courteous and I received an answer right away. What was even better was the new phone came right away. I wasn't asked a lot of questions or they didn't act like I was just trying to get a new phone! Thank you.

Late on a Friday afternoon I dropped my cell phone. I went to the Verizon store and they notified Asurion. Although it was too late to ship the replacement phone to arrive Saturday, I did receive the replacement phone Monday morning. I am very pleased with the service I received from Asurion!! Although I hope I don't drop or break another phone it is definitely reassuring that if there is a problem, I will get a new phone as soon as possible. Thank you Asurion for your prompt response!!

Got a replacement phone and it was shutting off at 45%. Called and talked to customer service. She told me different deals to do to try to fix the problem after the problem was still continuous after that. She wanted me a new device and I got lost within 24 hours of our phone conversation. Great Insurance Company.

Dropped my phone in the lake, had a new one up and running within 48 hours. So glad I had you for the protection. Great job! I will tell my friends and neighbors about you. The only thing I wish I had of had was everything saved to the cloud. I lost all my contacts and pictures since my last upgrade 2 years ago. Live and learn!

Experience was great doing it online. Received replacement promptly. Easy website, intuitive interface. Satisfied that I had more options to choose from and ended up getting an upgraded device. Would recommend it to anyone else as experience was hassle free.

I had a great experience with Asurion. Sadly my IPad was suddenly ruined because the charging cord broke off inside the charging port and couldn't be removed. I had it inspected. I soon learned Asurion had online support that Sunday so I didn't have to wait for answers. They had clear instructions and I appreciated the emails to keep me informed with status updates. When my iPad was no longer available to trade straight across. I got the closest match which actually was a bigger iPad 9.5 to 10.5inch Pro. I have an upgrade actually from Asurion.

My replacement phone was not in stock and I got a crappy model that I am very unsatisfied with. No cases or screen protectors are available. I pay monthly for insurance and am not happy with my replacement product.

This is a great benefit to have. I'm lucky to have been able to add the insurance through open enrollment. Getting the new phone and getting it ready was a breeze. Also there was zero chance of forgetting to turn off find my iPhone - there plenty of reminders.

My Moto Droid 2 Turbo had pixel and screen issues, and was no longer useable. Filed a claim online, and found out my phone was discontinued, but they would send me a comparable upgrade. The upgrade was a Moto Z Force Droid. Good phone. During the filing process, I had 2 issues in which I needed help with. Online chat fixed both problems very quickly. Claim filed, and had a new phone within 48 hours. Not new, refurbished. The phone looked pristine, it was properly refurbished. I have had a few minor issues with the phone itself, but they are so minor that I haven't researched whether it is the phone or the fact that it was refurbished. 4/5 stars for the entire process. Very easy, and I'm happy. Would have been 5 stars if the phone was new, and not refurbished.

The devices had some issues but customer service was fantastic and got it all worked out fast. I like when I call a customer Service number and someone actually picks up the line! Not some automated nonsense! Good job. Thanks.

The Asurion insurance replacement of my LG-G3 cell phone was a good experience because of Asurion's friendly and courteous phone representative. Just one phone call to start the claim and I had the replacement phone arrive at my doorstep in just a couple of days. Simple and fast. Asurion claim service was excellent.

I had dropped my phone and broke in the screen to where it wouldn't even work and they sent me a new one and replaced it within 3 days. They sent an envelope so I could send my phone back and it was all hassle-free. I highly recommend this company for phone replacement.

My phone was replaced within a couple of days. What turned out to be an end of the road experience turned out to be just an slightly strong hiccup. The coordination between Verizon and Asurion was seamless. I would recommend Asurion to all of my friends. Thank you Asurion.

Other than the quick and efficient way of getting a replacement. I received the bad replacement unit. The power key wouldn't work half the time. The screen has issues with distortion aka old images being burned in, previous icons. When scrolling into or going into the home screen.

Did an online claim for my tablet that my 3yr dropped and they were fast to ship me out a replacement. Deductible was very reasonable plus it was free shipping and free returns. Will definitely keep Asurion as an insurance for my devices. Highly recommended if device is worth a lot of money.

I told the representative that I had dropped my phone and the screen no longer worked. Lines were visible in the screen but the touch screen did NOT function. She set up an appointment to have it fixed, in my home. He was 3 hrs late due to scheduling mishaps. When the repairman arrived, he then told me he wouldn't be able to fix my phone due to not being able to see if the camera was functioning. The representative knew that camera function was a prerequisite to having it repaired, so it was a total waste of my whole day waiting for something to be repaired when in fact it couldn't be. I was told by the repairman to call and relay this info and request a replacement, which I did. But since it was Saturday, the replacement couldn't be overnighted. So I was without a phone for 4 days. NOBODY had their ducks in a row and I'm very dissatisfied with the price of the replacement as well as the whole ordeal.

Replaced phone after it was dropped in lake. Great help at the Verizon store in Concordia KS. Thanks Cassie. The phone was delivered promptly and you helped us get started on using it and getting info transferred. Hope the fish enjoy the old phone.

It sucks. Fortunately I found the phone. I would have had to wait til Monday and delivery was finally tried after 5 pm. I canceled your service and refused the phone and you owe me $99. If I have a problem I will go buy a phone when I need one.

My son lost his phone. It was replaced a few days later! I found the claim process quick and easy. I was worried about the review process and that it wouldn't be allowed but I received the email that approved the replacement. The new phone came a few days later.

I had a very positive experience in getting my phone replaced after it was damaged due to severe weather and could not be recovered. It was an easy process, it was cheaper than upgrading (which I didn't need), it was quick, and I was very pleased with the end result. I'm glad I had my phone's insurance to fall back on.

The replacement phone was defective. I had to have it replaced as well. I spent 2 hours on the help line and finally got it to activate. Then, the quality of the phone calls was poor. The phone cut out several times, echoed and dropped calls. I called Verizon and had them replace it.

Easy process. Extremely quick delivery. Made me feel like Asurion takes its role in product replacement very seriously indeed. Frankly, I was surprised there was no necessary documentation I needed to submit to confirm that phone had been lost on the bus, though I was prepared to do so. So impressed, really. Great stuff.

My daughter's phone was recently damaged beyond the point of being usable or repairable. We filed an online claim with Asurion; the replacement phone was delivered the very next day. Prepaid return packaging was included for the damaged phone, with clear instructions. The entire process was very easy, and made a difficult situation more bearable. We also received a confirmation email when the damaged phone was received.

Received phone on the agreed upon date. Thanks for prompt service. However, we received several voice mails that the damaged phone was not received. I still don't know if it was received at your offices. Thank You for the great service.

The process was fast and easier than I thought and before I knew it the new phone was at my door step. I am going to add all my other phones to this plan. It is completely worth it. Thank you.

I have had to use Asurion more times than I would like, but with twin boys who are now 24 they have managed to lose and break several phones over the years. I highly recommend Asurion and don't know what I would have done without your coverage and fast efficient replacement service.

When I spoke with a rep on Monday they assured me my back ordered phone would be in by Saturday. That was 2 months ago and I'm still waiting. I called and asked for a return call 3 days ago. They do not care nor are they honest at any point.

Every issue that I have had has been addressed promptly and professionally. Customer service has been top notch and totally exceeded my expectations. I have the option to go to another company just to save money, but the exceptional customer service I experienced, has heavily influenced my decision to stay!

I have previously written to you about my experience with Asurion so I'm not going to waste a lot of my time re-writing my displeasure with your company again. I will tell you that I was charged the $150 that appeared on my credit card bill, BUT I WAS NOT CREDITED BACK FOR THIS CHARGE. I did everything I was supposed to do and confirmed that you received the non-operating phone back. I'm not surprised the credit back to my credit card has not appeared on my account. I suppose it confirms your lousy service and your lousy operating procedures. If I don't receive my refund this week, I will contact my credit card company and recruit them to obtain my refund. Nuf sed.

We have used Asurion in the past for other claims, and it is always super easy to file and claim and the process is super fast as well. We appreciate the overnight delivery too which allowed our daughter to get back up and running and connected quickly.

Excellent customer service and prompt delivery. Asurion, is very helpful and professional. It is very important that they find my iPhone is disconnected. If I ever break my phone again I am sure Asurion will come to the rescue. I do recommend that everyone insure their devices.

I had to call cause the website stated unable to process. At first didn't understand, but once I spoke to someone and was explained it was because the company didn't have the color. Once everything was explained, I was a happy person. I was thankful for the help I received by phone.

Called to file a claim for a broken phone due to being dropped. Instructions were very clear and easy, and my replacement phone was sent immediately and received the next day, which was a Saturday. Simple to call and get new phone activated and a return envelope was provided to send back the damaged phone.

Filing the claim was quick and easy. I was very impressed on how quickly I got my phone as well. The bad part is that after 2-3 days no one could hear me unless I was on speaker. I called and they sent me another replacement and again quick and easy. Very happy with the service but now this phone I have, the battery dies very quickly. Although it is quick and easy to call and maybe get fixed I just don't have time to do it again. For a $200 deductible maybe more reliable phones should be sent and if it's my second time calling I would definitely want a brand new phone.

I dropped my phone and it cracked. I followed the procedure for filing a claim. I received my new phone in a timely manner and I'm totally satisfied with the new phone. All the steps in the exchange were well defined and easy to follow. I recommend this plan to anyone seeking accident and protection product.

We had to have my phone replaced and as soon as the replacement was in stock we had it the next day! Not quite sure what happened to my first one but it had something to do with my grandsons and the toilet!

Dropped my phone in water, Asurion was fast with replacement phone. Less than twenty four hours a new device was delivered to my door. Would recommend to a friend. Peace of mind if you damage your phone. No problem replacement.

It was all good except that it took way too long for a replacement phone to be sent to us. You said it was on back order. I would of thought that you would have bought a replacement phone from anywhere that would have took less than a week. Luckily the phone started working. Good enough to get us by. No way was it one or two days to get one like you advertise.

Asurion quickly replaced my phone after a terrible break while hiking. They were quick and efficient and got me back to being able to connect within a short time. I like the support that is readily available from them and hope they are there again if I ever need them.

The screen on my phone went out. With the screen black, I was completely unable to use my phone. Asurion processed my claim quickly. I received my phone within a day so I was not without a phone for too long. Because my phone still had a full charge, I had alarms and alerts going off and I could not turn them off. Asurion extended my return time to ensure that the battery would die before I placed it in the mail. The customer service rep was very kind and understanding. I always get the warranty coverage and would definitely tell a friend to get the coverage on any phone they ever get.

The phone I had was non functional due to water damage, I went online and filed a claim. The instructions were easy to follow, the phone was shipped to me in a day! I sent the broken phone back in the self addressed envelope within the two weeks to finish the transaction. I was very pleased with how easy and hassle free it was to get the phone replaced. Thank you.

The phone was promptly sent to me within 24hrs. I returned the phone within a week. I did not like the threating e-mails about this company not getting the phone. They were very accusatory, as if I was trying to keep the BROKE device.

Excellent service. Quick delivery of new phone. Very impressed with Asurion. When you have two young adults with cell phones, having an Asurion policy is a must. This is not the first time we have used this insurance plan. It is excellent coverage and would highly recommend it to anyone who asks if it is worth it. A plus for your efforts.

As long as it's something that your protection plan covers, you will never have any problems. We are a corporate account and Asurion has been great with every claim. You get the replacement device within 1 day and they couldn't have made their return process simpler. Extremely happy with this company!

Great job. Got the phone the next day and set up in a few minutes. My daughter had been lost without it. Thank heavens for Asurion. No problems, no fuss, no trouble. The phone was an exact replacement and we downloaded the data from Google. She lost nothing. It would have been a bad economic time to have to pay for the phone right now, but we could handle the fair deductible.

My son has a PIXL XL. It has cracked and was literally crumbling more every time he tried to use it, even with a case. We were able to replace it, get a better case for it and it is working great now!

I got the phone in a timely manner, however the process was not. I had to scan in documents and wait for a response back before I could order the phone, which meant I had to go without a phone for almost two days before I could utilize a service that I pay for on monthly basis.

Thanks goes to Asurion for the courteous service representatives, prompt, no hassle replacement of damaged phone. Great claim status updates were communicated during the process. The replacement device arrived as scheduled and performs well. This service experience is one I wish other companies I do business with would follow.

It took 6 days to get my phone. I sent email affidavit and it took them 3 days to reply. I do EVERYTHING with my phone. So losing 6 days was terrible on my business. And to pay a $200 deductible almost as much as my car insurance is insane. Customer service is clueless and did not help.

I didn't experience any problems with getting one of my phones replaced once I submitted the claim and documentation needed to Asurion. The phone was delivered on time and was in pristine condition. I would recommend this company to anyone who has cellphones for their insurance needs.

I don't remember when I dropped but the screen on my Android was broken. In a few days it stopped working! I got a new one shipped fairly rapidly after going to the Verizon store & paying my deductible. Thank you Asurion!

I received my replacement phone and the replacement phone was damaged. Although not physically evident, there was a humming or ring noise in the background that made it difficult to hear the callers and for them to hear me. I called your number and I was transferred to three people to verify the issue. As you know I had to call back on a separate line, which I did and once they determined it was the device itself, I was told the replacement would be in my office the following day. I called back three days later and was told the paperwork just needed to be finalized and I would get another replacement.

My phone was stolen on a trip abroad, and I had a new phone waiting for me at my home upon my return. Asurion was terrific and made a difficult time easier. I will save their number in my phone for future issues that might arise.

I submitted a claim on an Apple laptop and was told it was not fixable. So, I accepted the replacement option and received a new MacBook. I have just realized that they did not replace with the same model laptop - I sent them a 256MB machine and they sent me a 128MB machine. I have called and spoken with the company and they tell me "too bad, we can't do anything about that." Wow!! Attorney General's office and small claims will be hearing about this!! Beware, and check your replacement devices carefully!

Galaxy S7 Phone Replacement - Great experience. There was no requirement to take the damaged phone to a local repair facility or send it in for evaluation before a replacement was sent. The replacement phone arrived the day after filing a claim and included packaging and postage to return the damaged phone. Notification that the returned phone was received came about 10 days after the phone was sent.

It was kinda confusing with every time I called I was asked for different information. However, it all worked all great and we are very satisfied with the overall service. Everyone was extremely helpful, patient, and friendly. This has been a fantastic service and it really works unlike a lot of different warranty plans. Thanks!

Evidently there was an issue verifying my account but I was never contacted or notified of such an issue. I would check on line and my status would say I would hear from someone within 24 hours. I would check again after a day and would receive notice that I would hear something within 48 hours. After many days of not hearing anything, I called and was told the claim was denied and my account was cancelled. I was told to call another number to follow up. I called that number and finally got the issue resolved. I was without a phone for 5 to 6 days due to the poor communication. It was also stressful when told my account was cancelled as it came across that I had done something wrong. Not fun or good customer service.

This was an easy transaction and everything went smoothly once we received the replacement phone. We received the new phone in two business days. I am happy with the prompt service that this company provides. We haven't had any problems with the new device.

It was quick and simple. Great job. The iPad we had was discontinued. However, they had something compatible to the one that was lost. It was mailed and received here in the office within a day or so. It was up and running the next day. Thank you.

The only thing preventing 5 stars is that when submitting my claim the website froze and I had to complete call over phone. This happened when I had to replace my son's phone also. I commented on this at the time it occurred as well.

My phone wasn't charging. The screen was also turning black. I ordered it at 11 pm and I had a new phone within 12 hours at no extra cost! My old phone started working and I returned the insured device. Asurion was super knowledgeable, prompt & professional! Thank you so much!!!

1st. The phone's screen would constantly freeze. 2nd. The phone would turn off randomly. 3rd. The phone that was sent to me was the wrong model. 4th. Was used and scratched instead of new. 5th. At random times blue boxes are on the screen and freezes the screen. And even though, we were still on the second claim, my insurance was cancel without a notice. I'm still not satisfied, still paying, with a defective phone. So tired.

Was promised a new phone after damaging mine, but was sent a refurbished phone then repeatedly lied to by customer service, who insisted the phone was new even though it has a sticker on the back that says refurbished by Asurion. I paid 147 for a new phone not a refurbish phone.

Replacing my iPhone was their priority. They understood the criticality of having my iPhone replaced ASAP. I had it the next day. The phone was overnighted. The process on me is painless and easy as it should be. The automated system was the best I've had that I did not mind it at all over a real person on the line. Automated system has always annoyed me because they are difficult to use or does not make any sense. As if they have not tested it on real people.

I lost my phone on the airline and contacted Asurion to replace my phone. I received my phone the next day. I am satisfied with the service provided. I will continue to use this service as I believe it was worth the monthly fee.

Samsung Convoy 4 - Your service was excellent, no problems. I wish you had sent an instruction pamphlet with the phone. I still have problems with some features. I have nothing more to say the service people were knowledgeable and prompt. If you have instructions for the phone, send them.

Very satisfied, I think everyone should put insurance on their phone. Getting my replacement was very easy, just one phone call and a small payment and my phone was on the way. I got my replacement in two days, very happy.

The claim processes was fast and easy, I got my replacement phone extremely fast. I would never buy a phone again without insurance, especially since I carry my life in there. The only thing is that considering the monthly fee perhaps the deductible should be less or at least tiered according to the damage. Thank you.

Although we were encouraged to 'buy' a new phone by the Verizon salesperson because they could not guarantee the speedy return of our insured replacement phone, we filed the claim. We were so pleased that the claim was acknowledged within an hour, and the phone arrived as promised. Thank you.

iPhone Replacement - So glad to have ensured my phone with Asurion. I was able to have my replacement sent the next day. Full with instructions on how to get it going. Even an extra envelope to send my phone in case I found it.

Replacement phone. The phone will not let me screen shot and send the picture to my gallery. The volume also has to be silent or on the loudest setting. I have tried to set the volume to the middle but the volume bar will move all the way to the right - to the loudest setting. Other than that delivery was perfect, I got it the day after I filed the claim.

This was my first time ever losing a phone. Luckily I had insurance. Working with the knowledgeable customer service rep made filing my claim and receiving a replacement phone (next day shipping) easy peasy! I would recommend EVERYONE to pay the extra amount a money and save a huge amount in the long run.

Thank you so much!!! The fast delivery was great and the switching over to the new phone was super easy, and not having to send the phone in first was super convenient! Thank you guys for helping me keep my life going forward.

Great communication and great service. The phone I needed a replacement for was not available, but you were great about keeping me updated and I got the phone very quickly. Thank you for your help and quick response and friendly service. I will continue to use your services and recommend you to others.

After completing/initiating the claims process I found myself being taken care of by honest proficient professionals who knew their tasks. I had my new phone in less than 48hrs. and was able to restore order to my professional life as well as my personal one in no time. Thank You.

Was very pleased with quick response and the very helpful phone conversation prior. Thank you. I went to three different places to see about repair. None could seem to give me any satisfaction so I thought I might as well turn it in to Asurion.

Phone was replaced quickly and satisfactorily. I dropped my previous phone in the pool and could not repair it. Had to get a new phone and it was replaced with another phone very quickly and satisfactorily. Only problem was my original phone was no longer available so had to learn how to use new one. It seems to be working fine.

200 bucks for a Galaxy s8+ replacement phone which the original was 2 weeks old and the gorilla glass broke and then another 200 bucks to get a new one. Robbery. Should have been replaced for free. Why did I even pay the insurance.

Replacement arrived promptly, once returned the email notifications were sent. While it does cost a bit more to get the new device, the process was not a hassle to add to the situation. The warranties and insurance offered by Asurion is always a good idea, and I always recommend it to others! Efficient and helpful, thank you!

Service was fast and friendly. My new phone arrived the next day just like the service rep said. The delivery service left the package in a safe area. Retuning the damaged device was easy and convenient. If I need the service again I would not hesitate to call.

I was very pleased to see that my phone was replaced within 24 hours of my call. I wish all of my interactions with various companies were this efficient. I will have no trouble in recommending your company to my friends.

Great and fast service, clear instructions. Timeline was as promised. Provided everything to make receiving new and shipment back of broken devices very easy and in time. I would recommend this service, it worth the money we paid. The monthly fee could be little less though.

My iPad mini was discontinued and Asurion upgraded me to the new iPad and I love it. It was on back order for a few days but it was definitely worth it. The new iPad is bigger and definitely an upgrade.

Process to file claim was fairly simple. Replacement Phone arrived within a very short space of time. I was very pleased because being without a mobile phone in these times is very inconvenient but having insurance with Asurion made the experience much more bearable.

So quick, so easy... was very impressed. We were out of town when my daughter's phone broke. We contacted Asurion via their website and a phone was delivered the next day. The website was easy to use and very straightforward. The only complaint I could even have was that there were not a lot of options of replacement phones to choose from... It was an overall great experience!

Had to replace a broken phone only days after receiving replacement that phone was dropped and run over by a truck. Had the second replacement in a couple days. Very pleased with the service. I didn't have to go without my phone for long. That was very important because I use it for business.

I had an issue with the wait time on agents receiving and reviewing the claim. One screen told me 24hrs while another screen online said 3 days. I called back in 3.5 days and no one has even revised. The agent place me on hold and accepted my claim. Why hadn't anyone review. It was very frustrating. Please clarify the wait time for claims for the customers. Thanks.

Once I made contact there were no questions. Since my phone was no longer in product, they actually upgraded my phone to a newer model and it was in my hands the next day. It was my first claim but not my family's and we have yet to be disappointed. I will happily continue to use Asurion as my insurance company on all of my family's phones and tablets.

The phone that we were issued to replace our lost phone is terrible. Has lots of glitches! It is clearly a very poorly refurbished phone. Am cancelling insurance from this company. The replacement phones are so bad it is not worth our money every month.

We ordered a phone to replace my son's broken phone. The one we first received had a loose home button. But Asurion was very helpful when I called to get help to get another replacement phone. They shipped a new one that works perfectly. We were very happy with their service!

The phone we needed to replace was no longer available. The phone choices were not that great and the phone we got is terrible. The volume when playing music turns off and on. The phone is not user friendly. Also the SIM card that was sent with phone did not work. Verizon our cell phone provider had to overnight different SIM card to me.

My iPhone got wet and stopped working, so I needed a replacement. I learned from Asurion that the replacement would cost $200 despite the fact that the phone was insured. When I got my replacement device from Asurion, it was obviously a refurbished phone and wouldn't hold a charge for more than an hour or two. I returned the replacement and got another phone from Asurion.

I can currently only communicate with people on speaker phone or with a headset. When I try to hold the phone to my ear people who call me can't understand me and I can't understand them. I don't want to pay another $150 for a new phone for fear it doesn't work as well. I am making due but I am greatly disappointed with the phone I received and don't know who to contact or how to remedy the situation.

The entire process was easy and fast. I received status updates for the delivery of the new device and return of the damaged one. Once received it was easy to setup the new device. I have insured with other phone companies and this was by far the best. Thank you.

It was the most easy thing to do and so easy to understand and to do. So glad it was there to assist me. It will be something I will tell my friends how was it was and how quickly it was to have my connection right away, and not have to wait for a few days or even weeks. So thank you for a great experience!!!

You replaced my Galaxy s5 with a Galaxy s6… "UPGRADE" but the damn thing won't stay charged longer than 5 hrs. My s5 would last a day and a half, the replacement phone I received does within 5 hrs and if I use it even quicker. I have woken up, went to read news articles and found the phone below 40% even before I got out of bed. It is not the network because my wife's phone operated fine and so does the other two tablets I'm now forced to carry with me because of this POS galaxy s6. Why would I return it and pay another 150 for another s6? The phone is bogus compared to the s5 and yet you refuse to replace my phone with one that is comparable.

Was very easy to contact and get a replacement cell send out overnight. Well worth the money to have this protection for my cell. I would recommend cell owners to carry the Asurion coverage when they purchase a cell, especially for their teenagers who seems to not understand how to keep their cells protected.

I had to call and trade multiple times with Asurion after breaking my phone. Here's what happened: I broke my phone and called to get it replaced, they no longer carried my phone so they told me I would get "upgraded" to the next phone. I was sent three of these upgraded phones and constantly had to call and get a new one sent because they didn't work. I would have to stand still to talk to someone and half of the time they still couldn't hear me. These phones were brand new so it wasn't a problem with them being refurbished. We finally were able to switch to a completely different phone and I haven't had any trouble since then. It was a good experience except when I had a hold on my account for "doing too many claims in a small period of time". I'm glad that my phone finally works and I am not calling here every other day but when I did have to call everyone was very helpful.

The first phone came to me defective, the sound would not work. The second phone came in fine. Customer service was very helpful. I am now dealing with Verizon, trying to get charges removed from my bill for an extra line they created when activating my replacement phone. Customer service I give a 9. Technical I give a 4. Verizon I give a 2.

We called with issues due to the battery not holding the charge. A replacement phone that was the same as the one we had was delivered in 2 days. It was easy to submit a request. Also the setup of the new phone was easy with the step by step instructions. Sending the other one in was a breeze. So glad we have the insurance. Thanks again.

Service was excellent. Phone arrived in a timely manner, and customer service was awesome and quick. The staff were very understanding, and made sure that measures were taken accordingly, knowing how important it is for their customers to stay in touch via their service. Thank you!

Thank you for the fast service, it was very easy to view and submit paper work. Also the price was the most inexpensive, believe me, I called around. Trying to find a cheaper deal, but most did not have in stock and it was more money and the wait was 2 \ 3 days, and you guys were basically overnight. Thanks so much.

This was second time they did not have exact phone I lost, but upgrade was suitable replacement. I wish there was another cell insurance company, but since you have MONOPOLY and no competition you get to do whatever you want. Standard Oil comes to mind when I think of you.

I am very pleased with Asurion's quality and speed of service. When my daughter accidentally dropped her iPhone 7 and cracked the screen, I filed a claim for a screen replacement and immediately received a voucher for a local iPhone repair shop. However, an hour later, we discovered that the phone was no longer responsive and that there had been more significant damage. It was very easy to modify the claim, and my daughter received a new phone the next day.

Glad I got the phone in good condition but three days after I got the phone I took it out of the case and found the back screen glass broken without being dropped and in a case at all times. I'm not sure if the refurbished phone you sent had the back screen replaced but I've never had that happen to a phone when I always have a case that at least covers the back.

It was so easy and quick! Asurion did exactly what they said they would do! They did it within 2 days! We now have a brand new phone! Kudos to Asurion! Highly recommend them! The mailing back of the old broken front phone was very easy! Dropped into the mailer (included with new phone) and brought to USPS.

The whole experience with Asurion was a nightmare. Poor customer service, refurbished phones that don't work, missing items when phones are sent. I wish I did my homework before paying for this service, it's flat out horrible.

This phone insurance is worth every penny. I dropped my iPhone and cracked the screen. Asurion replaced the phone with a new one in days for 150. There was also a choice to repair the screen for less. Highly recommended.

They knew that I had a LG G4. Sent me an LG G5 with no battery or charger. The same day I was promised a battery and charger would be shipped. Two days later it still hasn't shipped. I've been without a working device for 2 weeks!

I got a refurb from Asurion. Nothing but problems. WiFi stopped working, Bluetooth stopped working. Factory reset failed to resolve the problems. Had a great phone, replacement was garbage. For the deductible and the monthly cost, I get a previously broken device? I was insuring a new device. If it was a car, your insurance company would enable you to replace it. What they wouldn't do is give you a car that doesn't work.

Excellent service, fast replacement and overall turnaround time. I thank you and we highly recommend using this warranty program. I will definitely pass my experience on to family and friends. I was able to process it right on the computer. He gave me all the information I needed once I put in my phone model right down to what the cost would be. Thank you for saving me so much time and convenience. It's highly appreciated.

On 2nd refurbished phone from Asurion and need to call for another as of yesterday. Phone stops counting steps and is beginning the delay that the first phone did. Disgusted. More words? No. Livid. Pitiful. Waste of my time. Poor products. No no no more refurbished. Give me a suitable phone and a refund of my copay.

After a fight my daughter's boyfriend threw her phone in the toilet ruining it. We submitted an explanation and your company gratefully agreed to replace the phone. We appreciate your assistance! We have had insurance on our phones for several years and it is the best decision that we have made regarding phones.

Your customer service is far and away the Very Best and Easiest I've Ever encountered. No complaints. 5 Stars! I am concerned however with the quality of the refurbished phone. It is starting to malfunction and I don't quite know what the terms are for that. I don't know what is considered expected and reasonable, if at all. I would like some help with that. Overall, I am won over by your company. Thank you.

Great customer service with each phase of the replacement process. Was also offered a multi phone coverage policy versus each individual phone policy, that helped save us some money. Highly recommend having Asurion phone insurance. Keep up with the great work you’re already doing!

I had 2 phones that were damaged and getting the replacement was easy. I did the claim online and it was self explanatory. When I was going to return the damaged phones I realized I lost one of them here at home, there was a follow up letter sent to me, reminding me to return the second phone. I called and explained and they were very understanding and the next day I found it and returned it.

Replacing my daughter's broken phone was fast and easy. My only problem was with figuring out how to disable "find my phone". Not Asurion's fault. The replacement came quickly, and I was able to activate it myself. No trip to the store!

Hello, I made a claim through Asurion for my phone plan that consist of four phones. I make payments of $339.82 on time, I even pay extra cash when I can. So Asurion had me return the phone when I completely unlinked the broken iPhone through the "find my iPhone" service and restored the iPhone to factory setting like they told me to, but I was not able to turn off the phone, due to the completely damaged screen of the iPhone that did not work. I followed the instructions that were given, through an email on how to remove your iPhone from your iCloud account. At first I deleted the replacement iPhone on accident, thinking that is was the broken phone because there were two iPhones on the iCloud account. Then Asurion sent me a reminder email, that I did not remove the claimed phone from my account, of course that was my fault.

Customer service rep on the phone was very helpful and professional. Entire process was efficiently handled, and replacement warranty was well worth the money paid. Very satisfied with excellent service received from start to finish. We would definitely recommend Asurion coverage to others.

Highly recommend this service. Quick servicing and easy guidelines to follow. Asurion has an easy online interface that made selecting my product, address, and shipping location very easy. The replacement phone arrive promptly and was accurate. I returned the phone in the easy return envelope and the process was finished.

The process to return a cracked screen and instructions were very simple to follow. I experienced excellent customer service from each representative from start to finish. Would highly recommend Asurion based on the experience the last two times using their service.

You owe me a refund and I called and spoke with Verizon that had trouble getting hold of you and the lady said you would be calling about the status of my claim. I should have already received my refund according to YOUR representative.

Excellent, and fast service, if not for Asurion would not have a replacement the next day, just going to the store, but many times or do not have your phone dial, or can not fix it. Customer service is concerned about resolving your case, as soon as possible.

Excellent customer service. Representative even contacted my service provider in a three way call in order to obtain some required information. Phone was received superfast and was exactly what I expected. Definitely worth it. I highly recommend Asurion, especially with the high cost of phones today.

The process of replacing the phone was very easy. I am happy to have the online portion because I was able to report the lost/damaged phone immediately when I got home which was after 11pm. I understand that I could not start the process until the next morning. The only issue that I had with the process was the mandatory signature from UPS or FedEx. The delivery driver did not ring the bell and just left a note on my door. I ended up calling the delivery company and had to fight to get a re-delivery the next day. They wanted to drop off the package at a liquor store in the neighborhood. I am sorry I do not think that is appropriate. I understand the need to hand a package like this to a real person but there should be a better attempt to or the available of a text message to confirm delivery.

The customer service rep I had when I first called in knew exactly what he was doing. There was no problem whatsoever. I received my replacement device the very next day as stated in perfect working condition. Five stars all the way around.

The overall experience with the issue was good. However, it was a bit disappointed that there was not a replacement phone available the day I filed the claim. It took a few days to get it although I do appreciate the fact that I got an upgraded version of the phone. The customer service rep. was exceptional and apologetic for not having a phone available.

They were very efficient in shipping the new phone. Everything was easily understood. Everything went as it should. When I didn't think I had everything, I called and they immediately were very helpful. The Verizon store was helpful to me so I could get my phone replaced in a short amount of time. The insurance is worth it.

Very efficient support and delivery of replacement item. Unit arrived in a timely fashion in suitable packaging. Although I was glad that I had insurance on this item, I am not continuing insurance coverage on the replacement since it is an older model and heavily discounted.

My screen cracked on a Saturday and I had a replacement by Tuesday. Very easy to make a claim. The person I spoke with was very friendly. Very happy with this service. I would definitively recommend to a friend. I was surprised by how easy it was to make a claim.

The service was excellent. The phone call and claim took less than 5 minutes and my new phone was received in less than 24 hours. The agent was knowledgeable, polite and efficient. The phone arrived with all instructions and easily able to switch phones.

My Samsung Note 5 started flashing, became unresponsive and then would only work intermittently and was unpredictable. When I called in to Asurion, the agent immediately got a new phone sent out to me the next day. My frustration was with Verizon and their ability to do nothing to help but hand you the Asurion business card. Thanks for your help!!

First replacement phone didn't work. Had to fill out a ton of paperwork and fax to get second. Not worth it. Phone now works like **. Battery dies quick. They claim you get a brand new phone but they're just refurbished trash. Do not bother with insurance for your phone.

I recently left my mobile phone outside and it was stolen. Not only did they reactivate my old flip-phone to stay in touch, but also I had drop-shipped a replacement phone within two days! I would recommend the Asurion service to anyone. It is well worth the cost, Thanks! For it is better to light a candle than to curse the darkness.

The representative I spoke to was very helpful, knowledgeable and very friendly. She was very thorough in explaining your return process and I would definitely use your services again if needed. Representatives are the face of your company, therefore, they are a reflection of you and how you treat them. Thank you Asurion!

I accidentally jumped in my pool with My phone in my pocket. I was so upset but was quickly reassured when I was told how easy it would be to file a claim. I was extremely happy with my experience. I was able to get my replacement in less than 24 hours and My New phone is great!

We had to replace 2 phones. The original-got the replacement with 24hr time period. Unfortunately, the replacement phone started glitching & we called to file a claim for the replacement phone. The CSR was very helpful & again had the replacement phone with 24hrs.

Prompt response when I contacted Asurion regarding my phone. The replacement was sent within 24 hours. I am happy that I had this insurance and would recommend to any one. The instructions for the return of the damaged phone was quite clear. Thanks.

I'm so glad I had insurance! What a relief as I saw my phone slide down a storm drain! I got home and checked my coverage. Filed a claim online and had the phone the next day! Set up instructions included too.

We took my husband's phone to Verizon and the employee there could not figure out what was wrong with it. Came home and phoned Asurion. The agent was very informative and pleasant and, assured me I would have a phone the next day around afternoon. I was surprised because it was about 6 p.m. that evening. This is not the first time I am very pleased with this insurance company.

This was the worst experience I ever had with a company. After I called your company the phone clerk misunderstood an answer I gave her and she made me do an affidavit messing up my vacation because of the delay that cause. It was her mistake not mine. Horrible Horrible Horrible. There was no word to describe how upset this made me at the time.

Very easy and fast to complete. Box showed up, directions were very clear on what had to be done. Once completed just put it all back in the mail and it was done. Would use the service again with no hesitation or concerns about being taken care of.

I just wish it didn't cost a lot to replace a phone that I already pay a monthly charge for the insurance especially if it's my 1st time using the insurance in a long period of time. You should evaluate each person differently as how often they use the insurance.

We were traveling with amazing scenery when our son's camera lens cracked in his phone. Asurion helped us with a replacement while we were traveling. Worked with us to find a place to ship the replacement while on the road. My son received his replacement & was able to take amazing photos of the rest of our trip.

Overall I believe it was good experience. The replacement was in my hand within 24 hours. Setup was relatively easy, though I didn't need to call Tech and they handled it very professionally. Have the phone up and running within an hour. Likely it would have been less except for my lack of tech experience.

The claims process was quick & easy. I received my replacement device fast and shipping my damaged device was easy as well. I have submitted claims through Asurion previously and have never had a problem. I will continue to pay for insurance on my phone with Asurion.

I went on chat online and place a replacement report. I was upgraded to the next generation up and it was at my door next day around 3pm. It was 6pm the night before that I was online with them. Excellent service.

Broke my screen (and boy was I mad) and it was easy to file a claim and get a replacement. Got the new phone in just a day or two. Instructions were easy to follow and I was glad to have my phone back, up and running very quickly. Would definitely recommend to others.

Everything great except the deductible, I think it's expensive. Maybe the team can work out the bugs about the price. I realize there is an overhead but there are reconditioned iPhones for less than $150.00. I would say $99.99 would sound fair.

I run a business, so my smartphone is an extension of me. When I shattered my screen, Asurion replaced my phone without me missing a beat. The process was quick, easy and convenient. My replacement phone is as good as the original and includes a one-year warranty. Thanks Asurion for reconnecting my life (and business) and giving me peace of mind.

Phones were delivered when promised and activated in a timely fashion. First phone was to replace damaged phone. The new phone worked for a short time and the screen had lines. The replacement phone was sent back and replaced the next day. No arguments or hassles, really good service.

My daughter lost her phone and she needed a replacement. So glad I had insurance! You made this transaction as painless and hassle free as possible. From my initial phone call thru delivery to my daughter, everything went very smoothly. Thank you.

I am very pleased with the speed and accuracy of the claim filed with your company. I am very glad I included the insurance coverage on my phones from Verizon Wireless. It was a pleasure doing business with you. This was the second time I have needed to use this service and both times it was a very smooth process.

I was a bit concerned after speaking with your representative, that everything would go as smoothly as explained. After following the representative's instructions, I have to say the process was easy, and went as smoothly as she indicated it would. This was an excellent experience, and I will recommend your insurance to all my family and friends.

I received my phone fast, so I wasn't without it long. The person from Verizon was very helpful and didn't hesitate to replace the phone. This is the second phone I had to have replaced in the last 3 months and both times they were replaced fast.

I received a new phone because I had dropped my old one and cracked the front screen and the volume switch wasn't working. I received a new phone, that is great, except that whenever I make a call, I can hear everyone just fine, but even if I am yelling into the phone they struggle hearing me. If I use my headphones it works fine, so I'm thinking something is wrong with the speaker. Is there anything that I can do? This is used for work so I have to make a lot of calls on it.

A few weeks ago I had to get a replacement phone for my son. It was super quick and easy to do. The "new" phone a few weeks, was not working so they sent another replacement. Great customer service. When I called the gentleman was courteous and had a smile in his voice. Kudos.

I received the refurbished phone and everything worked great. I noticed the rear facing camera was not focusing, figured it was a software issue. Then I noticed there was a scratch across the camera lens causing the camera to not focus. I use my camera A LOT for work. I was pretty disappointed. Phone works great other than that.

Phone replacement process was easy and quick, can't ask for anything else... I appreciate all the emails letting me know where we were on the process. Phone works great, thank you so much for all of your help. You guys are doing great work.

I was relatively satisfied but of course when you lose your phone, you want things done as quickly as possible. It could have been a little faster but there was the necessary paperwork and the verification process which took longer than I would have liked. Also, you do not get a brand new phone but a refurbished one so I understand. So far the refurbished phone is working fine. It's still was an expense I didn't need to incur but I am glad I did not have to Pay full price.

Thank You for the accurate service of the lost device. The timing and shipping package was excellent, the device was secure tight knit, the device wasn't harmed in any way. Thank you again for the help. It was greatly appreciated, I will recommend that people have insurance on their devices.

I was very happy that I was able to get my device replaced so quickly and it was brand new and not refurbished. Every time I have had to file a claim it has been handled very professionally and quickly.

I had to replace my Google Pixel 64GB phone, but since they could replace it (as it is not AT&T listed phone), they could only give me a Samsung Edge 7 as per their replacement equivalent. I lost 200$ and I would not recommend it for devices that is not AT&T to use this insurance. Please do the insurance at the place of purchase if it is not a regular AT&T device.

I dropped my S7 Edge and filed a claim. A new device was sent overnight and I had it the next day. I was surprised to find a shiny new S8 in the package instead of the S7 Edge I broke. Thanks for the upgrade Asurion! Exceeded my expectations.