Asurion Reviews

My wife dunked her iPhone 6 in a cooler. We tried rice and DampRid to dry it to no avail. We have Asurion Ins on the phone, and they replaced it with a similar reconditioned iPhone. There was a slight "dim spot" on the replacement display, but it was adequate. The process took $149 and a few days.

I had a broken screen on my iPhone. I filed my claim on the website on a Saturday and by Monday, I had a replacement delivered to my home. Very satisfied with the phone coverage/replacement plan. I did, however, find it annoying that while searching for my insurance info, I couldn't find anything on my actual Verizon bill. The bill states that I pay every month for the coverage but no contact info is found within the invoice. It would be nice to include the contact number/website on the bill for convenience. Thanks.

Screen was broken and we had a tech do a home visit to replace a iPhone screen. He explained the condition of the phone and his work was very satisfactory. I would definitely call and get a repair done again. Thank you for offering this service.

The process to replace my damaged phone was very easy. The representatives were polite and knowledgeable and answered all my questions. The replacement phone was in good working order. I appreciate having an insurance company that is easy to work with.

I sent out my broken phone twice with the envelope you provided and twice I was told I could not mail it like that... Is there an issue with the envelopes? I don't want to be charged for the broken phone for not returning because of issues with mailing it back. Thank you.

Great service and would recommend using this company in the future. I received my device within the specified time. The instructions were very easy to follow in regards to returning my old device. They were easy to contact in order to set up a return. Very good company.

The experience of return and replacement could not have been smoother. Thanks??? When I had a problem with the return envelope, the new return label appeared the next day. Don't know how u did it, but you did.

The replacement phone worked great. The instructions were easy to follow but should stress the importance of the replacement of the new SIM card inside the new phone. Honestly the SIM card should be installed before the phone is shipped.

I not sure about my phone though, a lot of people tell me they can't hear me, I never had that problem with my other phone, It is really annoying. I am not sure if I should expect this one to have problems or not and what am I supposed to do to get it straightened out.

It was a pain to get all the password info because I am on a group plan. Phone was quickly replaced. Then I was on hold quite a while waiting for someone to help activate and download my contacts. All is good now.

Yes I got drenched and so did my phone. When I got home I called Asurion and they quickly replaced my non-functioning phone for a good one. I used their web service and had no problem. Thank you for your quick service.

I was very pleased with the prompt replacement of my cell phone when it was damaged beyond repair. Your web site made it quick and easy to fill out and the directions were easy to follow. I was also very happy that my new phone was delivered the very next day. Having this insurance is so much better than paying full price for a lost or damaged phone. I paid $99.00 for a new phone with this insurance. Thank you Asurion!

Online system was easy. Response was quick. I had to send back the first phone received due to an error on my part. The customer service people were very helpful helping me resolve the issue. Returning the damaged phones was simple. Very good service.

My new phone was sent within 24hrs and I was good to go! No problems with the people and/or the service. The first phone I was sent did have a camera issue but I was able to get a hold of Asurion and they sent a new phone again within 24 hrs. Very hassle free experience. Happy with the results.

My wife lost a brand new Sprint iPhone. We had the replacement insurance through Sprint's Asurion. They refused the claim stating there was no air time on the phone, even though the Sprint salesman had verified the phone number by calling it at the time of purchase. Even worse, Asurion process just drops your claim without even notifying you. DO NOT BUY THE INSURANCE. IT IS FAKE!!! Their process and people lie to you. Had one of their reps say the claim was approved and I would get an email on how to pay the deductible. Never got an email. Called them, and was then told the claim was denied. They threaten their customers with a note saying they will take legal action for anyone making false claims. They need to be sued for lies and false claims to their customers. I'm a 10 year customer of Sprint with 5 active cell phones. They lost my business for life.

I couldn't find. Better company to insure my phones with. I cannot say enough to show my appreciation. They were helpful, friendly and thorough in this process. Thank you very much for such a quick process. Reps were very helpful, answered all my questions.

Fast shipment. Good customer service!!!! They did exactly what they said they would. Dealing with the company and the rate of response was easy, fast, and effective. The quality of the new phone is like brand new, and it works like a brand new phone should.

Initially you sent a replacement phone that didn't have a working speaker. The manager who resolved my problem made up for it. My rating went from a 1 to a 5+. My phone is vital to me so the manager's help made things right. New phone is functioning very nicely.

Quick and easy transaction, all the way down to making the phone call, to getting a new phone the next day. Keep up the good work. I would recommend to all I know to get things done this way. You should advertise, get more customers that way.

My experience with iCracked was extremely pleasant. The Technician was very fast and super friendly, tech arrived on time and was very knowledgeable! I love this service and will definitely be contacting Asurion again if ever needed. Thank you!

It was fast and quick send out of new phone. I am happy with the insurance, I have on all my phones because thing happened to my phone in my contract and you don't know could happen to phone on daily basis. I tell everyone and anyone to get insurance on their phone.

The lady that helped me out with getting my new phone was very polite, understandable, quick and had great customer service skills. Phone was delivered the next day. I was very impressed from the phone call to the end of service. Couldn't have asked for better service. A+++ 101%.

Great quick service, no issues. Did not have the exact phone in stock at the time for a replacement but that was not an issue. Returning the phone was simple and the entire process was easy. Phone activated automatically when powered up.

Unfortunately my son took his phone for a swim but the experience we had with Asurion was exceptional. The claim was filed on a Saturday afternoon and the new phone was delivered Monday! Thank you for the prompt service and filing the claim online was very easy.

I appreciate how fast & efficient your service is. Although I'm not a fan of working through automated phone tree, yours was logical and routed my call effectively to solve the issue. Very pleased we opted in for this service with two teens with phones - anything can happen & it's nice to have reliable insurance!

This was the 2nd time I have had to obtain a new phone through Asurion and it was a pleasant experience. I'm very happy with the deal of receiving the replacement very timely and still having several days on my end to be sure I have everything off my old phone and I do not have to rush to do so. Keep up the great service!!

The replacement I received worked fine for a week, then the screen blacked out, became snowy, sluggish, and slow, unresponsive. It was still under warranty and sent it to Samsung for repairs. It was a Galaxy S8+. I received it within a week, and it's been working fine for the past few weeks.

Our recent claim experience could not have been any easier or faster. I called described to the person what happened and it was handled. The person was very friendly and helpful. There were no ridiculous questions asked, the person was professional. Thanks so much!

The experience was great, just didn't like the wait due to the phone being on back order. The actual time it did take once phone was in stock was great. The return policy was very convenient and the response time that it was received was great. Will definitely recommend and Asurion again.

On vacation and needed assistance. A little extra paperwork that was slightly inconvenient as I needed to find a printer and scanner to return executed docs. But was extremely happy to only be without my phone for 1-2 days versus whole vacation! Very thankful.

I was happy with the insurance and pleased with the replacement device so far. Instructions to send old device back were simple. Again I am not having any problems AS OF TODAY with the new device. I appreciate their help and professionalism.

Had a replacement phone ready to set up in a couple of days. Thanks for the quick turn around on my broken phone. It only had a broken screen but for 140 dollars they sent a new phone. Good job for the cost of the service.

I got my new phone the next day. It was in excellent condition and had packaging for the return of the old phone. I called the support personnel to activate the new phone with no waiting. Thank you so much. Wish the deductible wasn't so much.

The whole process was easy to complete and we received the iPad very fast. But our new iPad has a line in the top of the screen. I'm not sure if this was refurbished or what but I am not pleased with it having a blemish upon arrival.

Very pleased with the service. My customer service representative was very polite on the phone and I received my new phone very quickly. All my questions was answered and they made sure I had no more questions or concerns. The phone was in excellent condition. Would definitely recommend to a friend.

I'm glad that I had insurance on my iPhone 6. I shattered the screen, and I was able to submit my claim online, get a replacement sent right away, and they provided an easy way for me to return the damaged phone. Instructions were clear and thorough. Because I had backed up my phone through iCloud, everything transferred over to my replacement phone. I'm very happy. Now I can wait for iPhone 8 to come out before upgrading.

Speedy service. The only thing was completing the forms. It took about three days to confirm everything. Had to wait for emails to confirm certain information and uploading documents. But other than that, the replacement phone arrived when they said it would.

You were very quick with a response and new phone. However. A wrong sim card was sent. When I called and told them, they sent out another sim card... Again, the wrong one. I went to a Verizon store and they gave me the correct sim card.

I am very happy with Asurion for phone replacement program. It has been worth the cost of my plan. They have been very prompt on delivery of a phone replacement. I will never buy phones again unless I have this protection.

I had to wait an extra 24 hours for phone for some reason. The phone doesn't quite work right, lots of glitches, battery life is quite poor and phone dies when it gets to 20%. Overall you seem to get the phone to the person quickly and the process is relatively simple, so I appreciate that.

My daughter broke her phone. I filed a claim online, which was super easy and very detailed. The replacement phone was here within 24 hrs. We are happy to have Asurion protection. Well worth the few extra bucks a month.

My wife received her replacement phone, Galaxy S7 Edge, but the earpiece was so quiet even with the volume turned up, so Asurion decided to give us a upgrade to the Galaxy S8 instead. It's nice to see them give us a upgrade to a brand new phone. The reason for the upgrade is because the S7 edge was no longer available.

I received my new device within 24 hours. There were a few easy directions to follow along the process. The new device seems to be working great! The easiest part of it all was requesting a replacement device myself without having to speak to anyone.

Received my phone the next day. Having a little trouble with my new phone, my new phone skips and some of the buttons don't work. But other than that, everything else was fine. Will be calling to see if something can be done about my phone, or it can be replaced.

Asurion was very helpful and thorough in helping us with the replacement of my daughter's phone. The customer service agent that helped us answered all of our questions and what was really impressive is that we received the phone faster than the quoted delivery date. Thank you so much!

I was very happy with the speed in which my new device was delivered and I was happy with the entire process. I received my new phone in 2 days and an envelope with very simple instructions was provided for me to return my damaged phone. I recommend Asurion.

The service was impeccable. The quality of the replacement phone is still proving to work very well into my lifestyle. All issues were resolved in a timely manner. The technician was efficient in his repairs. I'm satisfied with the service I received.

I would like to thank Asurion for their excellent and professional handling of my claim. I was not sure exactly how to go about filing the claim to replace my damaged cellphone, but the kind and courteous employees of Asurion guided me through the process. The whole experience was as painless as could be and I am very happy and glad I had insured my cellphone through Asurion.

Cost me 200. The whole process was straightforward. Was sent a brand new phone after cracking the screen on the last one. There were no problems at all. Everything was just as the directions laid out and I experienced no issues filing my claim.

Our Phone was replaced very quickly and with no hassle. The Customer service representative was friendly and quite knowledgeable. The Phone was back in service in less than 3 days! I Would absolutely recommend Asurion to friends, family and coworkers.

I had lost my new Samsung S8+ in Alabama and finally had the funds to claim the loss on my insurance. Asurion was very helpful and assisted me in getting a replacement as quick as possible. Asurion has been great every time I have had to use them.

It was very very easy and fast. I was stressed about my son damaging his phone and you guys made it very easy to do. The lady was very friendly and understanding and took her time to answer all my questions.

I lost my phone & they told me that my phone model was no longer available? They gave me another option and when I agreed they told me the phone wasn't in stock?! Asked how long it would take & they had no idea! Had to wait & when I received the phone I was able to see that the screen was replaced. Very disappointed. This is a waste of money!

Iphone was returned with police intervention. Replacement phone was returned unopened via FedX Dropbox. Still waiting for confirmation of return of $200.00 deposit. Phone arrived quickly but returned because it was not needed. I did appreciate the rapid delivery. I am waiting for notification that my deposit has been returned.

My phone came right away. I was surprised at how fast it was. I will insure all my phones from on with Asurion. And I have told my friends and family how fast it was. Having the return envelope to return my damaged phone was also nice to have. Plus being able to save all my photos. Was great.

Dropped my phone and then it bled out. Had trouble getting the website to work, but went to the Brookfield Verizon and they were most helpful getting it to work for me. Then replacement phone was back ordered, but the replacement did come in just over a week. Elkhorn Verizon helped me set up the replacement phone. I am not a digital native and this senior citizen was happy for all the help!

What I mean is that the replacement phone I received shorts out a little. The screen flashes and at times looks like a 1990 computer monitor and I cannot listen to music with my ear buds because the sound keeps automatically turning down. But I do like the service you'll provide although it's a rather lengthy process you have to go through to order a replacement phone. I understand the need for doing all that with today's times and all the scammers out there. Over all, I would love to rate you'll 5 stars and would but a few issues dealing with the phone. Anyways love what you'll do. Thanks for helping.

It was fast on getting my phone but I don't understand why I had to pay for it when I am paying for insurance on the phone every month. Yea it was cheaper than buying a new one but still it should be free if you are paying for insurance.

Didn't allow me to drive to authorized repairman to fix screen out of service area. Was given wrong price quote by Verizon how much it would be to fix it. Paid 100 more than I was told it would be from Verizon.

My tablet wasn't working so I called Verizon. They put me in touch with Asurion replacement plan. Within a few days, my new tablet was sent and activated. I am so glad I had Verizon protection plan. My first experience speaking with Asurion customer service was of amazement. I was so astonished how pleasant and how eager they were to get me my new tablet ASAP. There was no hassles or gimmicks.

I called and they said that they would send me a new phone right away. I got it the next day. Very pleased with the service I got. I'm happy with this new phone. Since my other phone had a crack in the glass.

I couldn't myself order my own phone even though I was paying with my own money. I lost the return envelope and I couldn't even place an order for another envelope. I was left with no means to return it as customer service couldn't help me at all and my father was unreachable. Eventually found the return envelope a few days before I would have been charged. These kinds of mistakes by consumers like me are very common especially to the younger typically poorer consumer. With better made phones and phone cases coming out every year you have to hook the next generation on the protection of insurance and for that you need a more transparent and ergonomic system of returns. All together I loved the service. It was easy for my father place a claim, for me to pay as a third party, and my phone came in perfect shape.

Dropped my phone in the lake. I received my new phone two days later by FedEx. Took it to my cell phone carrier and back in business within just about three hours. Customer service was very patient and very helpful. It was very nice to actually deal with quality customer care. Thank you.

My son lost his phone and was completely devastated. Your quick service was very much appreciated! Thank you for all of your help in fixing the situation so quickly. I would definitely recommend your company to a friend or family member.

My replacement phone was defective. Half my info was trapped on it and I was unable to delete it or remove "find my iPhone". I was tossed back and forth between Asurion, Verizon and Apple. None of the companies communicate with each other which made the problem unresolvable. I spent countless hours on the phone a day for 3 weeks to fix the problem. It was a nightmare. Asurion was not helpful or understanding of the situation, nor considerate of the time it took me to find a resolution. It was beyond frustrating.

Very fast and easy steps to complete your claim and receive device. I made a claim and got my broken device replaced within 2 days. And sending the broken back wasn't difficult. I'm relieved and content with how effective everything was processed.

Unbelievable how fast I received the new phone and so simple to sync. Warranty was the best thing. If you have children the best idea is to have warranty on your hardware. We were in need of some assistance with the customer service department and they were wonderful and very detailed in explaining what needed to be done.

The process was hassle free, fast and easy! I really liked the constant communication emails to keep me informed of the entire process from filing the claim, status of the phone as it was mailed, free overnight shipping, postage paid return envelope and again email confirmation when the returned phone was received! Absolutely would recommend to a friend!

The customer rep was friendly and accommodating. She told me what to do to process my claim for replacement. We are not satisfied with replacement phone as the sound when you call or receive a call, you could barely hear the person talking. You have to turn on the speaker feature to be able to hear the person you're talking to. It has nothing to do with the phone carrier because all the phones in my household have good signal. Only this particular phone. I think the replacement phone is defective. Several times it just freezes up and just turn off by itself. The sound issues is still going on and I would like to have a better and working replacement phone like the one that was lost. If you could send me a new one and I would return this one. I would really appreciate.

Mahalo for the great service especially here in Hawaii. I didn’t expect my phone to arrive on the time but it did. Thank you for upholding your promises. I’ve recommended all my family and friends to sign up for this service. Once again mahalo and aloha.

The phone I got is junk! Have to have it on speaker phone when talking and it still cuts in and out! Not sure why it's not working like it is but it's junk! Have to pay all that money! And get junk it's sad! Pay all that money into insurance and still have to pay.

My phone was broken and I filed a claim during the weekend and within 2 days my replacement phone was here. The service was great. I then returned my phone and received an email that it was received. Great service.

WORST experience!!! They are complete jerks and totally dishonest. I filed my first claim for a broken screen. They said it's ok for them to replace a new red iPhone 7 plus for a refurbished iPhone silver and I still had to pay $175.00 as a deductible. Does this sound right and honest? All I want is what I had replaced!!! I pay a monthly fee and still pay more than a screen costs to replace and I expect that they can be decent and replace the item with the same thing.

I would recommend Asurion to anyone who is buying a cell phone to make sure things are covered. Asurion is fantastic at making sure things get taken care of quickly. Asurion sent a replacement phone the same day as claim was made so didn't go without a phone for long and when needed to call customer service with a question about "find my phone" they answered it and gave directions on how to access it.

I've been paying for insurance for many years with no claims. I paid $199 deductible all those years plus all of those premiums to get a phone that has issues. The first one acted up so bad that I couldn't use it and the second one loses battery power halfway through the day. Not very happy with the replacement.

I was getting a replacement phone for my son, his phone had gotten damaged. And this was the first time I had ever had to file a insurance claim since I had my service. I was very pleased with the service I received and the replacement of my son's phone. We received the exact same phone he had and a case as well.

Returning our phone to Asurion and using our insurance for a new phone was the EASIEST experience! The online form was a breeze. The customer service was amazing. We received the new phone IMMEDIATELY and the return instructions for our damaged phone were also so easy! Thank you Asurion!

Response time for replacement was very quick, and arrived in perfect condition. I am glad that I have purchased the insurance on multiple phones... Saving me a considerable amount of money! Very pleased with the service. One question; since we received the replacement phone, it has been dropped and the screen now has a few cracks. Am I still covered for this and entitled to another replacement? A response would greatly be appreciated.

iPhone - Phone was replaced quickly... People were friendly. The process to submit the claim was a bit clunky... I think I ended up with more than 1 claim or, at least, entering the info more than once. Once the claim was in... Everything went smooth.

The (iPhone) replacement you sent me would not hold a charge for more than one hour. I took it to my local dealer and fortunately with no visible "damage " they bought it from me. I was 3 full days without a phone and it interrupted my work very much. Very dissatisfied and disappointed!

My complaint is that my device was actually not replaced within 24 hours, due to the incident occurring later in the day on a Saturday. I did not receive my new device until Tuesday. I was told Sunday did not count, and then I was unable to complete my request immediately as apparently cash was not an acceptable form for payment for it (my debit and credit cards were damaged in the same incident as my phone). This was frustrating as my friend, whose phone is insured through a different company, got her replacement same day, on a Sunday, while mine didn't show up until Tuesday and I was without a phone since Saturday evening. Once it did arrive, it's been fine, no complaints there, just the inconvenience of the replacement.

My daughters phone fell into the pool! I contacted Asurion and their customer service was top notch. I received the replacement phone within 24 hours. Was easy returning the wet phone. Great service! I would recommend this with all of my friends.

Service was fast and wonderful! Customer service was very polite and easy to work with. Directions for returning the broken phone were easy to follow and it was very convenient to place the phone in the bag they furnished. Thank You!

Had a new phone in 24 hours after they told me it was on back order. But at 150 dollar deductible I could of got it fixed locally and still have my original phone not a reman. Phone was in great condition but I would not had to transfer my files. They could lower the cost of a screen replacement.

I felt everything from the beginning to the end was very efficient. I even was able to easily call and get an extension on the return date. Since I manage all the cell phones for the company I work for, it sometimes takes a while to get the phone to the employee, switched over, and back to me to mail in. So, I appreciate that I could call and get that extension. I did not have any negative aspects to this interaction. Thank you.

We returned the iPhone but we keep getting messages/notifications that we did not take it off of the cloud - we have done this several times and are not sure what we are doing wrong that causes us to keep getting notifications. We called the customer service # and explained and asked for help and were told - "Ok don't worry about it - if you get another notification, call back". Not sure that helped the situation any or took care of the problem but there was no other answer or help we could receive from this customer representative. Thanks!

My son forgot to take out the phone during laundry. Called for the service, and we had a representative that is friendly and informative as what to do to get a replace phone. The phone was shipped quickly. The entire experience was great!

Anyone who doesn't insure their phone with you is crazy. Every single time I drop my phone, I cringe, worried that it may have shattered. That is immediately followed up with relief knowing I won't have to live with a shattered screen thanks to you!

I do not know how a company could do any better. As soon as we determined my phone was lost and would not likely be recovered I had my new phone within 24 hours. No hassles, no hoops to jump through, just great service. When my new phone arrived the activation process was well documented and straight forward. Good Job!

When I needed to get another iPad due to damage of the old unit, I found Asurion to be very helpful; the instructions were very clear, and the timeline in receipt of new said item was outstanding. I would not hesitate to recommend Asurion to any of my friends.

Asurion had my LG V20 on back order, so I had to wait about 5 days til I received it. However, my tablet was replaced with a better model the day after I filed the claim. Very quick service! If you're buying a device on a payment plan or contract, you really need to get the insurance. I had both of my devices stolen. If I didn't have the insurance, it would've cost a small fortune to get it all back.

Several things here. First I was surprised that I had a $100.00 deductible, I never knew that, unhappy. You should offer lower deductible plans. Well I had a nightmare, the replacement phone was broken. BUT The people I dealt with and the speed of the service was GREAT, I was very happy with the experience, your people were very patient. Thank you.

Daughter's phone was dropped and broken. Called Asurion. New phone arrived within 2 days. Very happy with customer service and with the replacement phone. Would definitely recommend this insurance to friends and family. It is peace of mind knowing that the phone will be replaced.

Great company to work with! I made a claim and the very next day I had a new phone in hand. Very clear instructions came with the new phone making easy set up for the new phone. Would recommend this service to others.

My daughter's phone was broken while on holiday this July in Chicago. She of course thought the world was ending. But thanks to you and the guys at Verizon she is all better now and the selfies are great. Fast and great service from your team! Thanks!

We had a very good experience with Asurion. They were very helpful in getting our phone replaced. The nice lady answered all my questions and afforded more information that I hadn't thought about. Very pleased that I could understand what she was saying... which is very important this day in time. Thank you!

I was highly pleased by the service extended to me, the value of the replacement policy, and for the rapid receipt of the replacement device. The representative was courteous and knowledgeable. The process was seamless, hassle-free, and worked exactly as I had hoped!!

Have ASURION as my phone replacement insurance. Give me peace of mind. They replaced my phone 3 times within 5 months which save me a hundreds of dollars, I would recommended to family and friends, there no other questions than what happen how the phone stop working.

Galaxy Note 2 no longer charged reliably. Received a Galaxy Note 5 next day. Worked great. Transfer of phone number and Verizon account were totally painless. Could not have gone smoother. As a retired software/hardware developer of 45 years, I'm truly impressed with the overall process and service.

All went fine, except battery in replacement phone does not hold a charge as long as my original phone. I have lost all power in the battery on at least a dozen occasions since put into use, Can this be resolved?

I dropped my phone in water. Paid the $149 deductible and within 2 weeks have had 3 replacement phones. My current replacement still isn't functional, but I'm so sick of setting up new phones. I'm going to buy a new phone and not use Asurion again.

Process was simple and fast. Completed online form, product shipped within two days. Instructions on what to ship back were included along with new SIM card. Simply stick your old phone in the stamped envelope provided with replacement phone and drop it in the mail.

I cracked the screen just before a month long trip but my phone still worked so I thought I'd delay replacement. However, shortly after I left home, it totally died. So I arranged to have my replacement sent to my temporary residence. It arrived quickly and I found a local phone store to get it activated. All in all, despite the trauma of losing my phone at a bad time, it couldn't have worked out much better.

Asurion was prompt with the replacement of the phone. Everything handled professionally and with expedited delivery. I did not have to call to find out where the replacement was at. The set up was simple and transferring data was a breeze.

Defective product provided! Within 24 hrs of activation the device failed. Upon my return to Verizon they were told to delete and deactivate! Within 24 hrs, failure again! After insisting that phone be replaced I waited 2 days to find that the agent had dropped the ball and failed to process shipment or notify me of a problem requiring 3 hrs of my work day while traveling to submit paperwork to validate claim. I had already been charged $149.00 for a defective phone and denial on 1st request for replacement of that phone. After 2nd fail, I was asked to provide a credit card # To process. After refusal that was waived. The final receipt of the replacement of the replacement did correct the problem. After this experience I am actively looking for another more friendly provider of service!

Replacement iPhone 5s - I've been meaning to reach out but haven't had the time, but this will work. The replacement phone I was sent is defective. It randomly turns off regardless of battery level, and the only way to get it back on is to leave it on a charger for anywhere from 1-4 hours so far. This has happened about 5 times since I received it and is an incredible inconvenience. Not what I expect to pay $100 for after already paying a monthly fee for the last several years. I'd like a new phone and a refund sent to me ASAP. There should be better quality control on the replacement phones sent to your customers.

I damaged my iPhone 6 Plus and contacted your company per my provider (Verizon) orders. After completing forms and paying a deductible you mailed me replacement. The phone your company sent was covered in some type of cat or dog hair. The hair was actually between the screen and the old screen protector. Also, the phone did not charge or operate correctly. Lastly, I could only talk on the speaker phone option.

Awesome! New phone the next day. Just a few clicks of the mouse and it was done. Super easy! If I can do it then anyone can! Destroyed phone, answered a few simple questions, paid the fee and 24 hours later I had new phone. It was done. Thanks.

I was very pleased with how easy it was to submit a claim to have my granddaughter's tablet fixed. But I was completely amazed when Asurion replaced it with a brand new tablet that we received the very next day! Great Customer Service!

I dropped my phone causing a chip/crack on the edge of the glass. Remembering I had Asurion put my mind at ease. I figured I would get the glass replaced and have the phone back in use in a few days. After completing a short claim form on-line, I was informed the phone would be replaced. From there all it took was paying the $150 deductible and my replacement phone was on the way. Next day the phone arrived before noon. Activation was a breeze. Transferring data and pictures was all easy as could be. Great job. If only home, auto and health insurance were this easy and inexpensive. Thank You.

Shipping was quick but the replacement phone S7 Edge I got has a button that sticks every time I push it. It is nice not having a broken screen but a button that sticks every time I push it is annoying. It would be nice to have gotten a phone that someone checked before it shipped.

I am and have always been completely satisfied with Asurion. Asurion has made my life so much easier and I can always count on the great service for my needs. You can count on me to recommend Asurion to my friends and family. Thank you so much for the excellent service!

Very pleased. No issues, everything went smoothly. Thanks for making the transaction painless. A lot of people told us cracked screens weren't covered under insurance. I'm so happy that wasn't the case. Thanks again for being there! It makes the extra money worth it.

Received replacement phone as promised. Process was very quick and simple. I had two issues. That was with the activation of the phone which required me to go to carrier's store which was also accommodating and secondly the instructions that came with the phone was a little confusing and not easily straightforward if read.

I misplaced my phone and have never been able to find it, though I looked everywhere, retraced my steps, called every business and every person I'd been in contact with. Nothing. Verizon gave me your contact information and I had a replacement phone almost instantly. Amazing. Thank you.

Excellent service. I was extremely happy with the quick delivery time to get my new phone. I'm so glad I insured my phone with Asurion. If I did not have the insurance on my phone I would be completely lost. Great job to the Asurion team. Thank you very much.

Defective phone replaced within 24 hours, free of charge. I am very happy with and trust Asurion to repair or replace my devices. All of my family have their devices covered by Asurion. It's wonderful peace of mind. Our devices are very important to us and knowing that they are covered by a trusted insurance is great.

Replace within 2 days with a good as new phone. Feels like I never lost a minute of being without my phone. Had a deductible that I wish was a little cheaper but better than paying 800 bucks for a new one from my carrier store.

Very pleased with the result of getting the phone replaced and the service I received. Thank you. Am not a government or a business person. Thank you for the quick response on the phone and the nice people that help me with the problem with the phone and the tracking you keep me updated with. Thank you.

Fast and efficient. It was easy and my phone came quickly. It was easy to send my phone back. The experience was good. The customer service was pleasant and helpful. I would recommend to anyone. I am accident-prone and thank goodness for this insurance plan. Thank you.

Great job With getting the phone however y'all delivered my 700.00 dollar phone on my door step where it could be stolen. Other than that, it was great putting me back in the loop of things. Thanks for your help fr fr... Glad I had y'all support.

I am very pleased with Asurion. I have two sons who are very rough with their devices and have had nothing but great customer service out of my insurance. I have always had very quick and very competent service and the devices have always been shipped in a timely manner.

I received the replacement phone extremely fast and was absolutely pleased with it, phone is perfect and my wife is a happy camper yet again. We were about to leave on a trip and needed her phone because she had to stay in touch with her family. Thanks for being so fast with the replacement.

I was very pleased with the service Asurion has given me. I have five phones and having insurance gives me peace of mind. Thank you for your courtesy and superior service. I would and do recommend the insurance for anyone who owns a phone.

Received a broken phone to replace my daughter's stolen phone. A joke... I call and call after 25 calls with no help. I'm filling another claim to try to get some sort of resolution to this. Not sure why we have insurance to just get someone else broken junk.

The phone that was sent was incompatible with all of my cords and accessories, I have no way to use my PayPal here card reader. Honestly I would have saved about 100.00 if I would have just bought a used phone off craigslist and I wouldn't have had to buy all new cords and chargers. More info and a better description would have been better, phones listed and shown online were not available and the reps were very pushy to just get a phone shipped out. They didn't care what one.

Lost phone - As always Asurion was efficient and quick in getting me my replacement device. Their site is easy to use and the whole process is very simple and great. When I've had to speak to someone their representatives are always very helpful and polite.

Yes I recommend that everyone insure their device. The replacement process was very easy and fast. Thank you Asurion. I lost my phone. Upon retracing my steps I realize that I had dropped it and by the time I returned to where I had dropped it someone had ran over it. Again the replacement process was very fast and very easy.

I pay monthly for insurance and I had to pay $150 for a replacement phone that is still not working. It is restarting all the time on its own and on the back I noticed it says refurbished by Asurion so who knows what kind of crap they put into this.

The phone replacement process is quick and easy with minimal down time. The replacement phone had Some problems but with a call to tech support we got the issue resolved and I was back using my phone in no time. I would recommend Asurion to anyone who uses their phone in an extreme environment.

Absolutely amazed at prompt tablet replacement and how nice the representative was I spoke with. This is how it should be with all affairs. I would rate this experience a 5+ and am confident they will stand behind their word!! Thank you.

Very happy with getting a replacement phone in a timely manner but the quality of the phone is poor. Doesn't hold a charge and incoming callers complain they can't hear me as my voice is muffled. I don't like the fact it's refurbished and I will most likely purchase Apple care in the future. I've paid for insurance for years and not happy that I didn't get what I thought would be a new phone. First claim made will be my last with Verizon Insurance Plan.

Asurion sent out a replacement phone very quickly to me. I was without a phone for the weekend, and had my phone by Tuesday. I love the expedited service! I now know the Benefit of having insurance, vs buying a completely new device. Filing the claim online was very simple and straight to the point.

Once I called Asurion it was a matter of a few questions. Customer Service was great, they help me with my claim and in no time at all was able to get a replacement iPhone. Thank you Asurion for all your help, I would definitely recommend your company.

The whole process of filing our claim for our daughter's phone was seamless. We filed online over that weekend and the phone was here on the following Tuesday afternoon. The process was very straightforward and easy to complete. Would highly recommend.

Thank you for the easy replacement of my cracked iPhone screen! Received my phone very fast and loved that I could even delay shipment to the day I chose due to being out of town. Well worth the monthly fee for ease of mind!

The staff was friendly and very helpful over the phone and the phone arrived as promised. The device is AWFUL!! It won't hold a charge. It has to be charged about every hour or so and randomly dies even when it is charged!!! I need another replacement!!!

My son broke his phone and you replaced, but the replacement was not functioning properly. You replaced the defective phone promptly and quickly. I'm very pleased. I would definitely recommend you to anyone who has a cell phone. Everyone that helped me was polite and professional. Thank you!

I was very happy with the service I received. I did not get good service at all from Verizon at their Kent store. They ended up charging me $80-90, and taking my old phone, and I left with nothing. NOTHING. Thanks for your help. Very Appreciative.

They were very timely and informative. Overall a very good experience. Thank you for doing a wonderful job. I would recommend your company to all of my family members and friends. I also appreciate the fact that you updated me when my daughter's phone was not in stock and when it became available you were right on top of it again. Thank you for the awesome service.

My phone was cracked and I was leaving the country within four days. This company worked very hard to ensure that I had a working phone before leaving the country. Although you didn't have my phone in stock, you were able to provide me with a comparable model. Thank you so much for your hard work.

Replacement phone arrived on time and their suggestion to have it delivered to work was a good idea for safety reasons. The deductible is very steep when there are no good cases for protection. Easy to do online. Packaging for new phone was lacking.

Broke my phone, called Asurion at 6:30 in the evening and had my replacement phone by noon the next day. The person I spoke to was very thorough, and very considerate of my sense of urgency. I am very satisfied.

The process was simple and fast. I am extremely pleased with the service. My device arrived on time and the process to complete the online claim was clear and easy. The replacement device is just as good as the original and returning the device was also very simple.

I am so pleased at the ease of filing a claim and the next day delivery of the phone. No problems no complaints. So glad I purchased the extended warranty. The best around for any problems. I wish all warranty companies were this great.

My phone is nice. The only problem I have is that the back button and clear all buttons do not work very well. I have to hit them numerous times to make them work. The wait time was good and the customer service were good too. Thank you for your help with this matter.

My phone broke when I tripped and fell. I had insurance so I made this claim in. The phone is working great. You guys did a great job. I got my phone fast. I really didn't have to do anything to it besides put my SIM card in and everything was there working properly. Thank you.

Getting a hold of somebody on a Saturday was a pain. It took several phone calls. But once I got a hold of a woman and she understood my problem, she replaced my phone quickly and professionally. She did an excellent job, and I have spent 13 years doing call center work. She was excellent!

My phone was stolen while on vacation. I reported it stolen after we got home and I had a new phone within 18 hours! They made getting a new phone incredibly easy and super fast. I would definitely recommend everyone having insurance on their devices.

The phone that I received to replace my previous one has had an ongoing issue with connecting to 4g service. In areas where there should be no issue. I believe I was sent a defective phone, a lemon if you will. Dissatisfied customer.

The iPhone 6 plus phone arrived in the time that was said the day after I submitted the claim. But the replacement phone doesn't look as nice as the one I had before, the gold was all discolored and dull. All in all I guess it's better than paying full price for a new one.

I was very distraught over the loss of my daughter's phone. However Asurion made the replacement process very easy and quick. I was thankful to have the service when I needed it! I filled out the form online and her new phone came right away.

Trying to ensure I did all the right steps online was, at times, a little difficult to follow. I encourage thinking like a user when providing instructional information online. Otherwise, my experience was good, timeliness was good, and I feel value was achieved.

I broke the charging port and had a bad crack in the back of my Samsung Edge 6 plus. I paid my copay and they stated that they did not have the Edge 6. So, they sent me a new S8 plus and it is great phone. I am very pleased with the service and expedited shipping. Nice job Asurion!

I use my phone for business so it is very important that everything works right. I called in my claim and was helped right away. My device was no longer available but the agent was very knowledgeable of the device that would be available for my claim. Each time I have dealt with Asurion I have been highly satisfied. They process claims quickly and back up their products, So if there is any problem with your replacement device they will fix any problem. Great service to have, I would definitely recommend.

You sent me two phones that didn't work. The first one didn't go on. The one I'm currently using still doesn't work, shutting off regularly and overheating. I couldn't be more disgusted with this service. Next time please send me a replacement that will compare to my original device.

I was especially happy with quick receipt of my replacement of my phone, like the next day. However, I was told that they (Verizon) could not get all the information on my old phone transferred to my replacement phone or my new tablet. None of my apps or addresses transferred. Which made things very difficult. I sent a request to you to see if you could extend your 10 day return policy. I never received a reply. I am still trying to get all of the apps and addresses set up on my phone and tablet. I tried many times to get a cover guard for my phone's but was told that there were none available. If I would have had one I probably would not have broken it. I also feel that your co-pays Are a little high. Thus, the 4 star rating.

The screen on my I-pad was broken, called in reference to insurance, was sent a replacement. Received replacement very next day as I was promised, took to local Verizon store and attendant was very helpful in downloading information. No hassle at all loading the replacement and sending the old one back.

iPhone replacement - The automated call system is a frustrating process. I had to submit my claim form three times because you could not locate my fax. However, the last representative I spoke to was excellent and was able to resolve my claim quickly and accurately!

Your requirements to replace my phone were over the top. There were too many hoops to jump through. In closing your software app is just too complicated. I will never purchase a cell phone from any providers that has your company name backing the warranty.

My wife lost her phone at an amusement park and after filing a claim with Asurion, she received her new phone within 2 business days! The Help Desk staff are friendly and helpful. We are happy with our insurance company Asurion.

After the claim I was told I would have to pay a $99.00 deductible to get my replacement phone. I was not told this when I was sold the insurance. Be aware that you do not get a new phone... I got a refurbished one. Again when I was sold the insurance I was not told that I would get a used phone as a replacement... When you have a car accident and total the car you get a new one... Not a refurbished one. Finally, the used phone that I got was not "cleaned" in other words there was still personal and private information on the phone!! I am not a forensic but I got information very easily off the phone... Overall a very very dissatisfied experience with this insurance company. With any insurance company you can't rate them until you have your first claim with them. Good Luck.

My phone fell in the water at the beach. I contacted Asurion. The representative was kind and efficient. I upgraded to a new phone since the one I had was no longer made. I received my phone a day later. It was a really good experience.

Asurion erroneously notified Verizon that my submitted phone had been lost or stolen. Verizon in turn suspended my phone service and didn't notify me for 3 days. I have no idea how many phone calls I missed and this is a phone that I primarily use for business. I also had an issue returning the damaged phone and instead of getting assistance I got hounded daily by local area code calls that would call and then hang up as soon as I answered. I consider both of these issues as a complete failure of Asurion.

I purchased a Rheem Hot Water Heater from Home Depot on September 20, 2015, and purchased an extended warranty with Asurion. On August 14, 2017, I called Asurion and told them that my hot water heater was leaking and leaking water on to the electrical circuits in side causing shorting out and throwing sparks. A true FIRE HAZARD. They told me that it would take a minimum of two days before they could get someone out to fix it. Even though there was an actual fire hazard.

Very satisfied. I got the phone to me right away, fast shipping. And the information they needed for the form was easy to fill out. I was only without a phone for about a day. So glad I had it insured, phone works perfectly. Thank you!!!

I called Asurion because I had a broken and cracked screen. Great customer service. They sent me a replacement phone. I received phone in a couple of days. When the phone arrived the indicator light would not work. I had to go to the Verizon wireless store and told them the problem I was having. They ship me another phone.

This company is very easy to deal with, including the return envelope is great. The people are very nice and helpful, they make the process so much easier than some companies. Thanks so much for making the process so easy!

Very good service. Do not like the fact that the replacement phone is a refurbished phone as they tend to fail in short order. Considering the premium paid for the service I should be given a new phone. Also, consider lowering your rates.

Great service and speed of replacement. No complaints there, but the integrated battery in the S6 seems very weak. It only lasts 1/2 day on a full charge with normal usage. This replaced my S5 which was unavailable. Is this normal for an S6? It is annoying.

I got a like new device and it absolutely is horrible. I loved my s7 Edge but this like new device that I paid 150.00 in fees for the ins isn't bad if you would get a good phone. Makes this a horrible experience.

I was so glad I insured my phone. Losing my phone was extremely stressful but you made Getting a new phone so smooth and painless. Also I was sent a new phone very so quickly that I almost forgot I lost it. Thank you. I would highly recommend your service.

I couldn't have asked for better service. I had my new phone in less than 24 hours. Thank you for everything you did from initial call to receipt of phone. The process was seamless. Your customer service center was excellent and professional.

Overall experience was good. I received the phone the next day, it was an easy process. It sucks paying the 150 deductible but could have been worse. I mean we do pay 9.99 per phone per month and have had Verizon for years, so the deductible does suck but good experience.

My new phone came within a few days of filing the claim. I was able to hobble along using my broken phone during this time. Activated my new phone, made sure all of the apps, data and info transferred and mailed the old phone back. Process went smoothly and quickly.

I would recommend Asurion. Total Mobile Protection to anyone with a smart phone. I had my phone stolen and I had my replacement device by the following business day. They also replaced the case I had stolen. I am so glad I pay for this service on my device.

Recently my Note 5 got ran over and damaged, I called Asurion and my replacement was received the next business day. The agent I spoke with was polite and very professional. Very satisfied with the service and company itself and would highly recommend this company.

I am a military. I purchased a TV through a navy exchange store and at the store was advertised to purchase a protection plan from Asurion which would cover me on several situations and one of those was the 'accidental drop off'. As a matter of fact this is listed also inside their brochure. Once moving into the new apartment the TV accidentally slipped and the screen now has several lines through the picture (not cracks!). Called Asurion, just to find out the ugly surprise that I was not covered on this subject!!! So my question is, why buy the protection plan in the first place? Asurion customer service named Adrian told me that the store seller did not provide me the correct information and that I should deal with the store. This is so wrong! I buy a product from Asurion, and the store is only the link in between, is the clerk.

I input the wrong phone info, I called customer service, she fixed and resolved the issue. I got the phone the next day! Extremely happy and worth paying for this service! I would recommend this to family and friends! This is why you get insurance.

Asurion was very accommodating when I filed a claim for the replacement of my cell phone. They were prompt and courteous and I received an answer right away. What was even better was the new phone came right away. I wasn't asked a lot of questions or they didn't act like I was just trying to get a new phone! Thank you.

Late on a Friday afternoon I dropped my cell phone. I went to the Verizon store and they notified Asurion. Although it was too late to ship the replacement phone to arrive Saturday, I did receive the replacement phone Monday morning. I am very pleased with the service I received from Asurion!! Although I hope I don't drop or break another phone it is definitely reassuring that if there is a problem, I will get a new phone as soon as possible. Thank you Asurion for your prompt response!!

Got a replacement phone and it was shutting off at 45%. Called and talked to customer service. She told me different deals to do to try to fix the problem after the problem was still continuous after that. She wanted me a new device and I got lost within 24 hours of our phone conversation. Great Insurance Company.

Dropped my phone in the lake, had a new one up and running within 48 hours. So glad I had you for the protection. Great job! I will tell my friends and neighbors about you. The only thing I wish I had of had was everything saved to the cloud. I lost all my contacts and pictures since my last upgrade 2 years ago. Live and learn!

Experience was great doing it online. Received replacement promptly. Easy website, intuitive interface. Satisfied that I had more options to choose from and ended up getting an upgraded device. Would recommend it to anyone else as experience was hassle free.

I had a great experience with Asurion. Sadly my IPad was suddenly ruined because the charging cord broke off inside the charging port and couldn't be removed. I had it inspected. I soon learned Asurion had online support that Sunday so I didn't have to wait for answers. They had clear instructions and I appreciated the emails to keep me informed with status updates. When my iPad was no longer available to trade straight across. I got the closest match which actually was a bigger iPad 9.5 to 10.5inch Pro. I have an upgrade actually from Asurion.

My replacement phone was not in stock and I got a crappy model that I am very unsatisfied with. No cases or screen protectors are available. I pay monthly for insurance and am not happy with my replacement product.

This is a great benefit to have. I'm lucky to have been able to add the insurance through open enrollment. Getting the new phone and getting it ready was a breeze. Also there was zero chance of forgetting to turn off find my iPhone - there plenty of reminders.

My Moto Droid 2 Turbo had pixel and screen issues, and was no longer useable. Filed a claim online, and found out my phone was discontinued, but they would send me a comparable upgrade. The upgrade was a Moto Z Force Droid. Good phone. During the filing process, I had 2 issues in which I needed help with. Online chat fixed both problems very quickly. Claim filed, and had a new phone within 48 hours. Not new, refurbished. The phone looked pristine, it was properly refurbished. I have had a few minor issues with the phone itself, but they are so minor that I haven't researched whether it is the phone or the fact that it was refurbished. 4/5 stars for the entire process. Very easy, and I'm happy. Would have been 5 stars if the phone was new, and not refurbished.

The devices had some issues but customer service was fantastic and got it all worked out fast. I like when I call a customer Service number and someone actually picks up the line! Not some automated nonsense! Good job. Thanks.

The Asurion insurance replacement of my LG-G3 cell phone was a good experience because of Asurion's friendly and courteous phone representative. Just one phone call to start the claim and I had the replacement phone arrive at my doorstep in just a couple of days. Simple and fast. Asurion claim service was excellent.

I had dropped my phone and broke in the screen to where it wouldn't even work and they sent me a new one and replaced it within 3 days. They sent an envelope so I could send my phone back and it was all hassle-free. I highly recommend this company for phone replacement.

My phone was replaced within a couple of days. What turned out to be an end of the road experience turned out to be just an slightly strong hiccup. The coordination between Verizon and Asurion was seamless. I would recommend Asurion to all of my friends. Thank you Asurion.

Other than the quick and efficient way of getting a replacement. I received the bad replacement unit. The power key wouldn't work half the time. The screen has issues with distortion aka old images being burned in, previous icons. When scrolling into or going into the home screen.

Did an online claim for my tablet that my 3yr dropped and they were fast to ship me out a replacement. Deductible was very reasonable plus it was free shipping and free returns. Will definitely keep Asurion as an insurance for my devices. Highly recommended if device is worth a lot of money.

I told the representative that I had dropped my phone and the screen no longer worked. Lines were visible in the screen but the touch screen did NOT function. She set up an appointment to have it fixed, in my home. He was 3 hrs late due to scheduling mishaps. When the repairman arrived, he then told me he wouldn't be able to fix my phone due to not being able to see if the camera was functioning. The representative knew that camera function was a prerequisite to having it repaired, so it was a total waste of my whole day waiting for something to be repaired when in fact it couldn't be. I was told by the repairman to call and relay this info and request a replacement, which I did. But since it was Saturday, the replacement couldn't be overnighted. So I was without a phone for 4 days. NOBODY had their ducks in a row and I'm very dissatisfied with the price of the replacement as well as the whole ordeal.

Replaced phone after it was dropped in lake. Great help at the Verizon store in Concordia KS. Thanks Cassie. The phone was delivered promptly and you helped us get started on using it and getting info transferred. Hope the fish enjoy the old phone.

It sucks. Fortunately I found the phone. I would have had to wait til Monday and delivery was finally tried after 5 pm. I canceled your service and refused the phone and you owe me $99. If I have a problem I will go buy a phone when I need one.

My son lost his phone. It was replaced a few days later! I found the claim process quick and easy. I was worried about the review process and that it wouldn't be allowed but I received the email that approved the replacement. The new phone came a few days later.

I had a very positive experience in getting my phone replaced after it was damaged due to severe weather and could not be recovered. It was an easy process, it was cheaper than upgrading (which I didn't need), it was quick, and I was very pleased with the end result. I'm glad I had my phone's insurance to fall back on.

The replacement phone was defective. I had to have it replaced as well. I spent 2 hours on the help line and finally got it to activate. Then, the quality of the phone calls was poor. The phone cut out several times, echoed and dropped calls. I called Verizon and had them replace it.