Asurion Reviews

They made it very easy to get my replacement phone. They walked me through the return process and helped me set up all my pictures and contacts. I have another phone I am having trouble with and they said all I have to do is call and they will help me with that one also.

No Hassle, Fast courteous service, I was a skeptic but they made a believer out of me, I would not buy a phone again without it. The young man on the phone was knowledgeable, polite and courteous. He was very helpful with transferring the content of the old phone into the new one.

I was completely surprised to receive my new iPhone the next day. Excellent service is a welcomed response to a consumer's needs. Usually when making a request to replace a product there is a delayed response. Thanks again for your help.

My phone had water damage so I called and received my replacement phone the next day. I didn't miss a beat. The customer service was great and I would recommend Asurion to anyone. I had it for five years and replaced two phones and two tablets. Thanks Asurion.

Great service and fast service. I love Asurion service. I love my phone so much. I know some friends of mine said they don't need or don't want insurance. I encourage them. I am fortunate I have Asurion insurance. I could not be happier. Highly recommend.

I dropped my phone in water one afternoon and lost my screen. The phone kept ringing and alerting me, but I could not see to answer. When I went online to request a replacement in the early evening, I received my replacement phone the next morning. I've never used the insurance before, but it was so easy that I will always carry insurance with you going forward.

You guys made a not so great event into a wonderful experience! Damaging a phone can be both a hassle and very frustrating but your patience and assurance helped me to stay calm. Your resolution skills are impeccable and I was very impressed with the knowledge regarding my phone from each staff person. It must be extremely difficult to learn each person's phone! Thank you for assisting and resolving my issue! If only other companies could have tech support as great as yours!

Couldn’t have asked for more. My rep did an outstanding job. Very professional and more importantly very very patient. From knowing very little about the intricacies of my phone I feel as though I have a much better understanding of many of the benefits of my phone. All questions answered. Nothing left to chance. Completely satisfied.

There was great service and the delivery was very fast. Y'all did a great job protecting my privacy. I was very pleased with everything. Just wish customer service with AT&T was half as fast. I will continue to do business with ya'll.

Great job all around. Wish I didn’t have to use your service twice in a month. Quick response and quick turnaround on equipment that is easy to set up and easy to return. Very glad that I have the service. Thank you so much!

The individual phone support was a great help in transferring data and setting up the new phone. We paid insurance for four years so it was a welcome option when my old phone stopped receiving calls and texts. The process for filing a claim was easy and straightforward.

Your customer service is the best I have ever had involving tech!! The rep was outstanding and walked me through every aspect of setting phone up! The phone arrived next day and was set up and ready to go within 24 hours.

I was very pleased with the help I received. The replacement arrived as promised. The phone call from the technician was on time. The technician was willing to repeat the instructions if necessary. In order to set up the phone I was using my home phone. After setup the technician called my cell phone. That was when we discovered that the speaker wasn't working. We made arrangements to have the other phone shipped. The second technician was just as helpful. I actually went to Verizon and had them set it up. I again used my home phone. The technician was willing to call my cell phone to make sure that everything was working. Thank you.

I had a great Experience with a Customer service agent who was very patience with me during the setting up process. She took the time to make sure I had everything I needed. I would recommend Asurion and give them an A+ Rating! I had a bad experience with another service agent but this woman helped me understand each step it took to resolve my issue. She helped me until had everything set up. That's Customer Service!! I wish I could remember her name. She brought me back to enjoying ATT Services once again!

I was very impressed on how fast the turnaround was on the response I received after filing my claim. From the time I turned my claim in I do believe I had my new phone delivered within 2/3 days, tops! I have never had anyone respond that quickly. Great Job Asurion!

The only complaint I have is that my black iPhone was replaced with a Rose gold one I would have preferred black. Other than that, the whole experience was easy and excellent. I am whole again. I would recommend them to anyone.

I was pleasantly surprised by the incredibly quick delivery of the replacement phone. I filed the claim Monday after getting home from work, and the replacement was there when I got home Wednesday! My daughter was thrilled to get her new phone!

Asurion handled our last interaction wonderfully. My husband was unhappy with the Gold phone they sent as a replacement and when he called them they replaced it no questions asked. Paying for this insurance every month has saved us loads of money.

Awesome company. Delivery is always on time. Great products. Brand new. Great conditions, never damaged, dependable. Easy to use website and process was very fast for me to do. I would recommend it to anyone. Easy to place my order for a replacement. Respectful customer service people.

The first lady I spoke with was not helpful and was trying to replace wrong phone for much more money. But I refused it and called back later and had realized they had wrong phone pulled up. And the second lady I spoke with was very quick and helpful in getting our MotoZ Play taken care of. Very pleased. Definitely will use again.

The Insurance agent was very informative of what was needed for my damage phone. I am very satisfied with the insurance company. I’ve been with AT&T for over 10 years and I’ve had the insurance for more than 10 years. Thank you very much.

Asurion replaced my phone, with my payment of the deductible, when it was run over and was not functioning well and about to stop altogether. It would have been better if it could have been quicker, but overall it worked out.

I was very please when they taken care of my claim and I received my new phone the next day. I have had always no problems with do it online or talking to someone. I will always recommend my family and friends.

I dropped my S6 Galaxy phone and broke it. The Asurion reporting process was a breeze. I did it all online. Asurion no longer supports S6 so for the same deductible I was allowed to choose an S7 or S8 instead. I selected the S8. Before I knew it, I had a newer, better phone up and running in a couple of days! I'm thrilled.

This is the 3rd time I had to call within a month and that is the 3rd phone I got. With each one I come across the same issue - the battery doesn't last even half a day. I keep getting refurbished phones! We pay so much for the insurance that I would expect something better from Asurion. The customer service agents are nice while on the phone however they are not in control of what's being send. This sucks!

I was happy that I was taken care of with no time to wait. I got my cell phone on time. Verizon helped me transferred my account to the new phone. I was very pleased with the helped I got. Thank you for your help.

Everything went great. I just wish since I had a Samsung Galaxy S4 that I could have had it replaced with another Samsung. I was sent a Motorola. It's a nice Motorola but I would have preferred a Samsung.

The best service ever, I called in to make my claim and two days later I was back up and running. My device (tablet) fell on the floor and cracked the screen and everything just froze. I called in my claim and they replaced my device.

Very quick response, shipping via FEDEX, received overnight. My iPhone 7 Plus was replaced, I got the exact same model with all the accessories included, it was the Gold 256GB version, it looked brand new in the box. I’m happy with the service I received.

I had to submit a claim three times in 2 weeks because each phone that was sent was a "refurbished" phone that had problems with them, the final 3rd phone was finally sent to me without problems with it. The people I spoke with the 2 weeks were professional and polite.

It was great. Everything was done in a timely manner. My son was so happy to get his replacement tablet. He has been playing with it non stop. Keep doing the good work. I give y’all five stars. Thank you.

I did everything online, super easy to navigate on the web page no problems at all. If I lose my phone I would definitely give this page another great review. Great fast shipping. It took 2 days. I’m really happy.

So I decided to add my daughter to my plan and I thank God I have insurance because not even a year later her phone looked like it had been ran over and stopped working. Filed a claim, quick, fast, and easy, and it was here in 2 days.

The first person we spoke to at Asurion concerning the phone issue did not make it clear of the required forms. We called back to check on the status of the replacement and was notified that it was on hold pending receipt of the required forms. We then learned what forms were required and promptly completed and submitted them. Also, the deductible was incorrectly listed so we had to have the deductible researched and corrected. Once, all this was completed/corrected we received the replacement phone in a timely manner.

Service was professional. Everyone offered to help. I was most pleased. I utilized the call number as well as the online service. The wait time was not bad. I was advised as to the best approach to resolve the situation. Even though I had to continue working on the online procedure, services were provided.

Excellent Customer service! Professional and courteous. Fast and efficient response. Next day delivery was better than I hoped for. I highly recommend having Asurion insurance for all of your wireless devices. Accidents happen, but having Asurion takes the pain out of filing claims and the cost involved.

We received the device faster than anything we ordered before. It was easy to set up. Customer support was excellent and the device we received was in good shape. So impressed with the Service provided by Asurion. Thank you for making it so easy for us to replace the lost phone.

Was easy to file a claim online. I just answered a few questions. The phone came very quickly and was easy to set up!! I also loved that it came with something to put the phone in for when I shipped the broken one back. Thank you for making it uncomplicated!!

Got the phone quicker than expected. By 12 hrs faster. Good thing they didn't send it by us mail. Because I had trouble last time. It took almost 6 months for AT&T to get my old phone, and I was getting charge like $800.0 for the old phone.

Very quick service. Got phone to my son within two day, I was very satisfied all around with people, the service. I was very I had Asurion insurance with Verizon. This the second time I've used Asurion since I've had cell phones.

I love my service and products. I love the fact I don't have to wait long for new product and you all make everything so easy to handle. From the process of retrieving the new phone set up all the way down to mailing old phone back. I really appreciate the prompt quick services. Thank you very much!!

My screen was shattered and I began losing pieces after Hurricane Michael hit Panama City. Asurion employee Octavious came to the Verizon store in PC from Orlando. He was kind and helpful during the stressful time. I made him cookies when I went back to get my replace phone!!! :)

All the reps were very helpful, thorough and personable. I got my new phone very quickly and they had great follow up. Couldn't have been better. I appreciated the directions included in the box and the free cable, holder and earbuds.

The process was easy and the woman who helped me on the phone was so so helpful!!! The phone came quickly and I’m so happy with the entire claim. This was my very first claim and it was quick and painless.

Excellent service and easy to access. Customer friendly, always spoke to me with respect and were courteous. They understood how important it was to get a replacement as soon as possible. Walked me through whole process. They were patient and efficient. Would definitely recommend to friends and family. Nice service to have. I was surprised how fast I got my replacement.

My daughter's iPhone screen was completely cracked and the phone was malfunctioning. She was getting ready to leave for Asia for several months of study and needed her phone!! Asurion's service was fast, precise and we got what we needed in record time. Needless to say, we were very relieved and very appreciative. Thank you.

I thought filing a claim would be a long and different process; however, it was a very smooth and easy transaction. Once I started the claim, the questions were very easy to answer and didnt take long at all. I’m very happy I purchased the insurance and was able to complete this process. I’m very happy with the transaction.

Phone was having problems. I was instructed the entire process of what to do and how to change my phone. Very thorough, very helpful in assisting me in how to go about getting a new phone. Very happy with the service.

I appreciate Asurion. Thank you for replacing my broken phones. Although a little expensive for my deductible. Asurion delivered as promised. I have the broken phones packed and ready to go back. Due to thanksgiving holiday and the weekend I will drop the packages off at the post office first thing Monday.

I am very pleased with the outcome of my phone repair. I am not so pleased with Apple for not being able to actually replace my phone for free because they knew the cause for the phone not working was a fault. But I am just glad that Asurion helped us get a replacement.

My son's phone was replaced in a timely manner which is essential to a college student. Thanks!! It was really reassuring knowing everything would be taken care of. We are definitely glad that we had the insurance to fix this.

Lost my phone, and you guys done a fantastic job on making sure I had another phone. THANK YOU very very much. Your service is very prompt and swift. Received my phone within two or three days, would recommend this company to any of my friends or family.

I made a phone claimed. In which I claimed I misplaced the phone. I got my replacement and everything is well. I recovered my old phone with damaged screen. Replace it and try to used it, I am told that the phone was stolen. Great, I call the carrier AT&T and they said it was Asurion who blacklisted the phone. After paying a deductible of almost $225, and paying off my phone to AT&T for almost $800, both phones are blacklisted as stolen? Made monthly payment installments for almost a year and paid insurance too, who is stealing from whom? I would never hire the services of this company, nor recommended to anyone. There are better options out there. Really bad company!!! Really bad service!!!

Seamless transaction this time. I have been dissatisfied with the process in the past but this time it was very easy, and fast. The device arrived on time, and continue with the great customer service.

The exchange of phones was quick and easy. Simple claim form, had the phone in two days and dropped the old one in the prepaid envelope to return. It couldn't have been easier. The phone was only a few weeks old and it was extremely distressing to think it was broken. Asurion made it much less stressful.

They were very helpful, friendly, and fast. They wanted to help me out and made sure I was stratified before they hung up. I would have gave a higher rating but I was told it would be a new phone and it was a recertified one.

Reported phone stolen, but it was recovered within 4 days. Even so, company handled claim well and then killed it when we reported the recovery of the phone. Very satisfied. We were also very satisfied in the past year when my grandson's phone was drowned in a river during a canoe trip; easy claim for the replacement phone.

I have an iPhone device through AT&T with which I make monthly insurance payments for. My screen is damaged and since Asurion doesn't have this service everywhere, I waited until I was in a location where I could get this done (4 hours away from my home). So I went through the procedure of scheduling an appointment online to get an Asurion tech support person to come to my location to get it fixed, at a time slot from 3.00-5.00 pm. 3.00 pm comes and goes, and I don't hear from anyone. At 4.30 pm I get a call from the tech associate, who says he's stuck in traffic and would only be able to come by 6.00 pm. A little annoying, but it's not his fault so I continue to wait. Come 7.30 pm, I have not heard anything - my call to the technician goes to voicemail and my text message is unanswered.

These criminals do everything they can to reject your claim. They wasted 4 hours of my time and made me jump through hoops for 2 days before rejecting my claim. These type of companies are worse than dealing with the government or health insurance industry. Now that is saying something!! Horrible people!! Don’t make the same mistake, do not use their insurance service!!

In replacing my damaged phone, I was very happy with the way it was handled. Everything went fine and on time. The phone was shipped to me fast and the instruction to return my phone back was easy to follow.

Thank you - very prompt service. My son is very happy to get his phone back. I wish my premium wasn’t so high, but understandable. I encourage people to get the insurance on their devices, it is hassle free and provides a little reassurance about getting you back up and running.

Great service. I appreciate everything. Especially being a holiday week, and we still got the phone overnight. The customer service for us very friendly. Thanks again. I would definitely recommend their services for anyone that is in need of insurance for phones. Especially if you’re doing phones for your kids.

When the phone was delivered it was delivered in the account holder's name which is for my son so when the carrier deliver the package the company said there was no one working there and I appreciate them taking it back to FedEx because so many carriers just drop packages off and hope to someone get it. But at least they came in and I inquired and mention the name on the package so I think you guys did great.

It was my first time ever damaging my phone, went to my carrier and they assisted me with beginning my claim, Asurion was in contact with me via email within hours, had a resolution to my claim within a day and a new phone within 2 day. Easy and hassle free process.

Very helpful customer service over the phone. The phone showed up the next day. I couldn't be happier with the service I received. When I received the phone they helped me get everything set up. Thank you for all your help. I would definitely recommend.

Daughter's phone fell in water. Y'all sent a new one. The tech was very helpful, personable and pleasant. Fast service. Replacement phone was here the very next day. Super easy to return the old phone. Placed it in the envelope sent and dropped it in the mail.

My phone died on Sunday 11/11. I filed a claim with Asurion on 11/12 with the false promise that I would receive a device within 1 to 2 days. After numerous calls to their customer service department and nine days later I have yet to receive a replacement device. Every time I call customer service I get a different answer. The first agent blatantly lied and said I would be receiving my replacement device within 2 days. She also said she could see a tracking number (although I was not able to see one on their website). The next day I followed up and they said my model/replacement was not available and obviously there was no device on the way as the previous agent had stated.

5th insurance claim in as many years. Every time, the process is seamless, and the phone arrives the next day. Great service, as long as you understand that the replacement phone will most likely be refurbished. Test it hard the first week, and make sure it's working properly. If not, they will send you another phone.

Thank you for the service. Absolutely outstanding. We have had to utilize your help a couple of times and you have done a great job all the way around. We definitely recommend your services to others. Thank you for your promptness and sense of urgency when providing the service.

Fast and easy the best part of a bad experience. Lost my phone, felt as if I was lost, called these folks. They made me feel much better. Just knowing someone was trying to help makes you feel that it's not the end of the world.

Very kind and very helpful. Got my taking care of in fast time. I was very happy with the service. I was very pleased with how fast it came in the mail. They got the service connected in no time. I had a good experience.

I feel the time if the report was very fast and accurate in getting the replacement phone in no time. I would like to thank you for your response in getting me the I phone in no time at all. Thank you.

Service was nice, kept me informed. Automated system a little confusing. But called and was immediately helped. Waited approximately 7 days for stock. Once received phone needed to call to get it activated, person there was not as helpful. Kind of short but I got new phone and am happy.

Great I'm so happy. Rep was so helpful. I'm gonna tell all my friends and family. I'm so glad I had the opportunity to work with your company. I'm definitely happy with everything. If there's anything you need from me please let me know.

Great job by all. I was sent a device different than what I had because mine was unavailable. They corrected and made sure I received a device that was as good as mine. They made sure I was happy with the outcome.

I actually don't have Verizon carrier, I have Metro. But your service was great all the same. I was actually very very pleased with the quickness and response time in my claim. Thank you so very much. I take great pleasure and feeling up this review for you. I greatly look forward to working with you again if the need ever arises. Fingers crossed that that won't actually happen. But I have full confidence, and security knowing that I can rely on Asurion.

Excellent service and quick response! New phone arrived in less than 48 hours. Easy return process and set up a time. I will always use this service and remain a loyal customer. Asurion is the best cell phone insurance company out there.

Replacement phone arrived in 2 days, and was fully operational on day 3, will all my data, apps and msg. Customer Service was available, but not needed, and they also called the following week to ensure all was still good. Great stuff.

Thank you for all your expedited courtesies to get my granddaughter back up and running with a phone. It is much appreciated!! She had a new one in her hands within 24 hours of claim submission! This was a blessing!

Good reps. Very courteous and friendly and tells you everything about the situation. She even put all conversions in her computer. Very nice people and knowledgeable. What else can I say but it was a good experience.

Phone arrived in a timely manner in good condition. Did not realize it was going to be a refurbished phone. Took very little time to get it activated. Next time I need to check the cost of unlocked devices as I may have been better off to upgrade.

Pretty good overall experience. Only negative was how hard it was to actually figure out the return policy via the website, and then it took a long time to get the phone. The fee of $75 was a bit of a surprise as well... but not that bad.

Quick and very good. I was very impressed with how quick I received my replacement phone and how easy it was to return the bad phone at no cost to me. Getting a discount on my deductible was also a plus.

Called to have replacement for first phone I got that didn’t work, received the next day, they were very helpful when I called to ask about what I needed to do. The gentleman that I spoke to was very nice and courteous. Told me no problem getting another one to replace the first one that I had got on the insurance claim that did not work. Hopefully this phone will work.

I have been paying for insurance to replace a cracked screen, if necessary. Well, that time has arrived and I have had my appointment scheduled and cancelled twice by Asurion. When I ask to speak with a manager, I am told no. I don't see the value in paying for something monthly that I don't actually receive. While coming to me is convenient, I am continually having to schedule time to be available for the technician. Not a big deal when you keep your appointment. Rescheduling one, sure. But another cancellation... Why bother paying for this "service" anymore?

Very happy with my experience. No hassle. Just answer a few questions regarding the claim. Prompt service. Easy exchange. The replacement came faster than they had estimated. Returns are easy with prepaid label and box included. What more could you want.

Good stuff got it fast, switch new phone, sent old phone back with the materials they gave. Sent back to them no problem. It was easy to make a claim. They were really good and fast, but hope not to have to use them anytime soon.

I did not expect to get a new device. I was very pleased with how fast a new device was delivered to me. And lastly, the deductible was reasonable. I was expecting to be out hundreds of dollars and without a working phone.

I received my replacement device in a timely manner, the next day as promised, along with instructions on how to configure the new device and return the damaged device. However, the shipment did not include the pin to open the SIM tray.

Everyone I dealt with was nice and had the same goal in mind; that was to get me back up and running. I never planned to use your services, but everything went well. Shipping was quick using the overnight service. Thanks.

I am so glad that I had Asurion insurance on my phone. My phone was replaced quickly after I reported it being damaged. There was no hassle. The company sets up a time to assists you in setting up your replacement phone. Thank you.

Everything was great. The only minor complaint would be receiving a refurbished unit. But it works. The store even lent me a phone to use. Broke Friday and received the replacement on Saturday. Very quick service. Will use the warranty again. Thanks much.

Very easy to use. I made 1 phone call about a faulty charging port. They agreed to replace and a new phone arrived the next day. A return mailing label and packing supplies and tape were all provided so only had to make a quick trip to the post office.

Awesome possum, nothing more should need to be said about the way I paid the 199$ and my phone came next day even though it was a Sat I got it... I love my phone, it's a 1000$ phone and I got a new one for 1/5 of the cost...

My replacement claim was easily processed and the equipment, even though listed as “out of stock” initially, arrived in a timely way without trouble. The return of the faulty device was easy, too. And getting the discount for making no claims in the last twelve months was a further bonus.

My replacement phone arrived quickly and with no hassle to order! I was able to easily transfer every single thing from my old, broken phone by myself with the easy to follow directions. Thank you to make an unwanted task pain-free!

Asurion replaced my phone within days and sent another new phone when the battery of my new phone failed a week later. I was able to make a claim online and fix the battery issue with one quick phone call to customer service. I’m very pleased.

Thank you all for your help! We got our phone in a timely manner and are very happy with your services! Again thank you for all that you do to help your customers!! I cannot express how satisfied I really am!

I am very pleased with how quickly this was handled. The new phone came in quickly and I love it. Filing the claim was quick and easy, as well. Everything I needed to know came in the box and made everything so easy.

Filed a claimed last week on Wednesday around 4:45 pm. I believe it was and received the replacement that was identical to what I already had the following day at 2 pm. The customer service and willingness to help was amazing and so professional.

I was very disappointed in the way my phone was replaced. First of all, I paid for a multi-device protection package-insurance at a cost of $35 a month. When I needed the phone replaced I got the runaround. First I was told to submit online as this was faster. I had to wait 24 hours for a decision, then had to call and was told I didn't submit enough paperwork and would send me the forms I needed. After waiting another 24 hours I was then asked to submit more paperwork and identification before it could be processed. This went on for two more times asking for different information or paperwork every 24 hours. It took almost two weeks before I got my replacement phone. When all the paperwork should have given to me from the start and Asurion should have contacted me if they needed more information not me having to call every 24 hours for more nonsense!

My phone completely died on me. I didn't drop it or get it wet or anything else...it just died. I tried to file a claim on Asurion's website and was given a message to call customer service. After speaking to them and verifying all my info I was told that I would get an email within 24 hours to complete the claim. I never received an email but went back to the website and the option to complete the claim was there so I completed it. It said my replacement device would be shipped within 1-2 business days. After waiting 2 days I checked back on the website and it said my replacement device was shipped but there was no tracking information available. I was trying to be patient so I waited another day, still no phone (now 4 days since I began the claim).

It was very easy. The girl at At&T helped me and there was no problems whatsoever. She took care of the filing of the claim. Really all I had to do was answer a few questions then go back in there to sign my name.

Called in the defective device at 3 PM CST and had the replacement device by 10 AM the next day. The representative was very knowledgeable of our needs and took care of the issue in timely manner. I would recommend Asurion to friends and family.

After having a damaged phone (cracked screen) it was nice to get it replaced. Quick and efficient. The process took less than a day and I received my replacement the next day! Well worth the money. So happy I can use my device again.

A phone stopped working due to an antenna issue. The customer service rep was very informative and friendly. The new phone arrived quickly, and the directions to send in the old phone were very simple. Great job Asurion! I definitely recommend using Asurion.

My son lost his phone. The process was very user friendly and he had his replacement the next day! This was very important to us as he needs to communicate with me when he gets out of school. Thank you!

Replacement was fast, within 24 hours. Set up was long, but telephone support was excellent. Only minor issue is that I would have preferred replacement with the same color as I had purchased. Model number, memory, etc. were all the same.

Shipped the phone out quick and easy process but they shipped me a phone that was already on an account which was a major hassle to get it off. AT&T had no record of this phone being on an account either.

We had a great experience. The phone was delivered within a timely manner. The phone also did not have any damage done to it when the box was opened. I would highly recommend Asurion to anyone with AT&T and Verizon.

The tech was outstanding and knowledgeable about my situation. She talked me through my situation and solve it with no problem. You need to give this representative a raise and a promotion. AT&T it’s a great company and your technical support is awesome.

Excellent service and a very fast response. I was very impressed. Less than 48 hours from the time I filed a claim until I had my phone. The online claim filing was so simple and clear. The approval process was very fast.

Good thing I have phone insurance. I received the replacement after 2 days. Great. Im happy as I need the phone very badly. I definitely recommend to my friends to get insurnce of their phones. It helps a lot. I give them excellent rating.

I have had AT&T since 1996 when they were Cingular and have always carried insurance on my phone. This experience was very easy and went extremely smooth. Thanks for getting my new phone to me so promptly. Just wish I had not lost all my contacts!

My iPad was stolen and the replacement was here in 2 days. Very easy to do business with. The only issue was the SIM card was not activated correctly so I did have to go into a store and they fixed it.

It was very easy and simple to replace the phone. Customer service was a breeze to deal with. The rep explained everything clearly and patiently. Paying for the replacement was easy. Having the phone come overnight was a blessing as he was going to travel soon after that.

The process was very fast, easy and the reps were committed to resolving all of my issues. I had a few hiccups because my daughter is out of state, her phone would not power up and we had already activated an old/replacement phone. This made finding the ID#s rather difficult, but the reps helped me through it and got the phone replaced (quickly). They even gave me tips on shipping to a university mail room. I truly appreciated all of the help.

You did fine but AT&T dropped the ball at first but finally got everything corrected. I’m not sure what else I can say except that the second phone was shipped to me overnight which I very much appreciated. You did an excellent job.

Overall a fairly easy process, but since we had to have the phone delivered to my daughter at college, rather than to my home it required additional documentation which held up the process. But once things were submitted the replacement phone was sent out fairly quickly, and the delivery was very fast.

Thank you for being very prompt with our new device. We were having charging problems with a device. The representative was so helpful and assisted us in getting a new device next day. Thank you Asurion for being so great.

Service was fine. May want to create a flow that's a little easier on Mobile Device Administrators that need to place claims for various users from time to time. After speaking with team a lot of the IT admins here do not want to send their personal ID to place a claim.

Received new phone. Working great! Had a cracked screen but with the new one we are good to go! Thanks for the great customer service when setting up my new phone. It really was very helpful and the people were very friendly!

The phone died about 3 weeks ago, I contacted my carrier who put me in touch with Asurion and within minutes my phone was approved and replaced. Thanks, Asurion, without you I would still be looking for a replacement phone and without normal contact that we've come to adapt ourselves to!!

I couldn't have asked for better service from customer service and Asurion. The customer service rep was helpful and courteous. The replacement device came in promptly and had easy registration instructions. The new device has worked great and met my expectations.

Phone replaced due to battery not charging. They did a reset and after reset nothing but static when someone called or if I called out so phone was useless to me. The staff was very helpful and understanding. Replacement was there the next day.

After a few phone connections and button presses the matter was solved. Other than a misplaced digit in the delivery address, that caused a delivery delay, it was a good experience. Fewer questions and accuracy in the details would help but they were polite and helpful.

Great and fast, received my son's phone the very next day. His phone was no longer being made so he even got an upgraded phone. He is very happy with it and that makes me very happy. Thank you so much.

Called to replace two iPhones that lost. The representative was very helpful and walked through the process so that I could file the insurance claim online. She also told me how to file the second claim on the other iPhone. The phones arrived the next day and they were ready to be activated the same day.

Just replaced my grandson's dropped broken phone, got the new replacement and 3 wks later he's hit by a car and had to call you for yet another replacement. It was so easy and swift. Your customer service is awesome. Thank you!

Activated my phone in a timely manner while I was at work. I work 2 jobs and needed this done fast. Kept leaving to attending customers needs and would hold while I was away. Really accommodated for my needs and I was happy with my experience.

My twin kids both lost their phones and Asurion were prompt, efficient and friendly. They got both my kids new phones with a low deductible within the next day no longer than 2 days. I was very pleased with their service.

Service was quick, easy and accurate. Process to set up new phone was simple and representative was helpful. I’m glad to have had the phone insurance, but still wonder why with the cost of iPhones why they don’t seem to have longevity.

Fast and easy to fix my issue!! Called and in matter of 3 days they fix my problem!! My iPhone X screen and back broke though needed to pay more than I paid so called and customer service excellent and very friendly.

Had a cracked screen repaired at my house, very fast service. Unfortunately, after the repair, the phone began to heat up rapidly. I contacted Asurion, they immediately responded by sending me a brand new phone the next day!! Incredible service, would highly recommend!!

Everyone I spoke to was very helpful! New phone came in perfect condition. I was told a case and charger would be included but they were not so I’m a bit upset in the aspect but still gave a 5 star rating. Please send me a receipt for my payment please?

Everything that was promised was delivered on time. The only drawback was that you couldn't replace my phone with a duplicate phone, and I had to learn how to use the new phone and had trouble retrieving files from the cloud. That had more to do with the cloud than with Asurion's service.

I received my replacement phone in a timely manner and intact. However, AT&T sucks in customer service and doesn't hold to their own rules. They won't let me upgrade after I have for filled my end of my contract with them.

Phone came in one day - great service. The application process was quite easy, no questions asked... prompt and professional! My son did find his phone in the wet parking lot the next day... crushed pretty bad. Will be sending it back tomorrow. Thanks much.

Insured phone wasn't functioning. I called and was talked through claim filing process and a new phone arrived to replace the inoperable one. The process was easier than I'd expected and it was resolved quickly. I appreciate the service.

I was supplied with a prompt replacement phone and my calls were forwarded to another number in the interim. This was greatly appreciated as I needed my phone every day for business. I am glad that I chose this insurance and will certainly continue with it.

The entire process and communication with Asurion was very efficient and allowed me to get my new device quickly. Customer service was thorough and helpful. Further, all forms were easy to download and upload. Responses were quick and thorough. Thank you!

Great service and timely manner to receive the product. This issue was resolved by some very good people. I was able to get my service connected and fixed in due time. I am very happy and grateful. Thank you.

I was hesitant about protection plans as I thought the deductible would be as much as a new low-end phone. That turned out not to be the case. Even though my bill has gone up I can manage that over paying full price for a new phone.

My screen was cracked. It was replace but the part was defective, the only option I was given was to have the phone replaced, needless to say, I was upset that it could not just be replaced with another screen part, and had to deal with a faulty phone screen. However, I was pleased that my phone was replaced with a new phone since my phone was only 8 months old and received the replacement in 2 day and happy the issued was resolved.

Greats service and received phone the next day. It was simple to return damaged phone in mail. Had a few questions and customer support was very helpful with the answers. I would certainly recommend your service to a friend about my experience.

It’s like having a brand new phone so far. The refurbished phone you sent me is in mint condition. The transaction went smoothly, I was able to retain all my apps and photos. I will send my damaged iPhone 6 in the mail tomorrow.

Very helpful from start of the initial phone call. Listed all requirements from start. Was able to get the phone up and running within minutes. Did not have to call back, which was great. Generally overall great service. Would recommend service to everyone.

Asurion and its employees were all very quick, efficient and more importantly, friendly and relatable. Each staff member was very helpful and understanding, while being sensitive to my situation and the problem at hand. I would recommend them without hesitation.

Great service, fast service, I was honestly impressed and really happy with everything! Thank you!! I call on a Monday and go my replacement tablet on Wednesday. So quick and easy online, and I called to get help and they were wonderful.

The insurance was great to have, received my repaired phone in the mail a day after making the claim! No hassle whatsoever. All I had to do was send the broken phone back and that was it. I only had to pay 112, thanks to the 12-month policy.