Asurion Reviews

Could not complete online so I called and was dealt with in a very professional and competent manner. Quick response. Only reason giving a 4 is that the online process was awkward and would not allow me to complete the request.

The process seemed to have worked well. Got my replacement handheld. No problems. My previous phone was cracked Galaxy S7 edge. The deductibles seem to get higher everyday which is somewhat irritating. The people on the phone were nice and knowledgeable.

I was very happy with my experience. The first phone I received wouldn't connect to my bluetooth devices and when I called to get help the very helpful tech had me try a couple things and when I told her the result of one of the test she told me without question that they would send me a different phone. I'm very happy with all my experiences with this company.

I received a refurbished Samsung Galaxy 7 to replace my damaged Samsung Note 3. I was surprised to see several options since my white Samsung Note 3 was no longer produced and out of stock. I received the product quickly with clear instructions on how to activate the new phone and return the old phone. Adequate time was provided for my return.

I had a lot of difficulty activating phone, but that was a Apple issue. The insurance and replacement service was easy to use. The equipment was nice. I have no complaints, I did receive a notice that I did not erase the phone, which I thought I had done, but was given ample amount of time to do that after phone was returned.

My screen works when it wants to, I have to turn my phone on and off multiple times to unfreeze it. It calls people on its own, and most times I will miss calls because I can not answer them being that my screen stops working all the time. Very disappointed. Would like a new product.

When I first called to have my device replaced, I was pleasantly surprised by how quick the service was. I made the phone call one evening, and had a replacement phone before 12 pm the very next day. Super quick and convenient service.

This is the second time I have been through the replacement process and I found it to be very quick and efficient. The ability enter claims online in our current Internet environment is critical. The process of doing so, however, can be tedious and time consuming but that was not the case for Asurion. Keep up the good work!

Asurion was fast and very easy to file a claim. I would recommend them to anyone. Definitely worth having our phones insured with them, especially with 3 teenagers having phones on our plan. It took 5 minutes and we had our replacement phone in 2 days.

Quick turnaround. The phone was delivered right on time. No problems at all getting back up and running. I appreciate your help in getting me the phone and the ease of getting reconnected. The customer representatives were helpful and friendly. Thank you!

Got my phone so simply and so fast. It was cheaper than I thought it was gonna be and it came a lot more quickly than expected. Fast and convenient from start to finish. I could not be more satisfied.

Yes I would definitely recommend this service to anyone/everyone. The options are great, the user has a choice in how they want their device repaired. The response to these repairs are also quickly sent to the user, I only had to wait one day.

I called to report my damaged phone. I was on the call for about 10 minutes, answered a few questions and received my new phone within two days. The representative was very polite and helpful and explained everything. I will recommend Asurion to everyone I know.

The phone fails, it is 110% refurbished. It turns the screen black and a message comes up with little letters in white and red and restarts the phone... I would like to change it for an iPhone, I don't trust Samsung anymore after my last 2 Asurion experience.

I lost my iPhone and went inside a Verizon wireless store. The representative helped me file a claim through Asurion online. I was glad I had insurance through them because the next day I had a phone mailed to my house. Their service is great!

My new phone arrived very promptly and has given me no trouble. Asurion has been quite helpful. Due the high cost of smart phones these days, I would highly recommend taking out the insurance. This was the first time in 20 years that I had an incident with my phone, and the first time I insured one. So glad I did!

I received a replacement Note 5 and right out of the box I was unable to use my speaker phone when calling. I replied to the initial email... no response. Then I filled out an online form on the Asurion website... Still NO RESPONSE. Please Help!

The rep was very helpful. My sons phone was no longer available, but the rep went above and beyond and they gave me a phone that was very similar. We received the phone in 2 days and my son was happy.

You guys did great and helped me receive my new iPhone 7. I had a minor issue with the replacement in which you sent me another phone that satisfied my needs. Thank you for all that you do. I will definitely keep my service.

Once the claim was filed the e-gift card was received within 24 hours of shipping the phone. Very fast and super efficient, would recommend Asurion. It's definitely worth paying the extra money for the insurance. Customer service was also great.

What a great company and worth the monthly fee. I recommend this company. Have always been very impressed with this company. I have always kept insurance on my phones. I have never had any issues with returning a phone. Very prompt service and great phones.

I broke my phone. I contacted you and it was replaced the next day. I returned the damaged phone and I know you received it because you followed up with an email. My only complaint was with the delivery, it was 6 hours past the promised time so the person waiting was angry. Not my fault, not your fault, but we got blamed.

Did really good to get replacement phone in timely manner. Was really happy with the easy format to getting it done. Super speedy turnaround. Great customer service and good instructions on how to go about doing this. You guys did a great job.

My grandchild dropped his phone in the pool and I was unable to get it dried out and functional. The replacement process was quick and efficient. Everyone involved in the process was helpful. I couldn't be more pleased with the service and would be happy to recommend it to a friend.

My new device works fairly well when the internet connection is good. However, I wish there was a better way to streamline Asurion's system for identifying products with Verizon's Company computer systems. It was very hard getting the model type and number identified. We were finally able to figure it out and make the right connection.

Took calls, talk to couple different people and they finally got the phone. Little frustrating. Two days with no phone was hard to deal with. Said did not have phone I had and tried give me one I did not want. I got this phone because of mods and 21 pixel???

We were extremely pleased with the service we received from Asurion during our recent phone replacement. The replacement cost was very reasonable and we received the replacement phone in a timely manner. The only disappointment was that we had to wait through the weekend for it to arrive, but the wait wasn't too long.

The phone I received is a piece of crap and I need to get it replaced again. It crashes, it does not hold a charge, speaker crackles, earphone doesn't work, won't hook calls up on my Bluetooth! The whole transferring the phone over was a two-day process, having to download new operating systems... Frustrated beyond belief!

Very good customer service. My person was wonderful. I hope you can look up and see who this person was. They deserve a thank you b/c they represent very well. They made me feel comfortable and explained everything to me clearly. I was very happy.

I submitted my claim at 10:30 pm and had a new phone in hand by lunch the next day! Amazing customer service and speed. Absolutely the best service I've encountered with ease of use and speed. I would recommend this service to everyone. Definitely worth the money.

Very fast. Very easy. No hassle. Good fast service. New phone delivered quick. Price was minimal compared to cost of a new one. Did everything online and was very convenient. No questions asked. No hassle. Glad it was done correctly the first time. Didn't really like the possibility of a 500 dollar charge if find your phone wasn't shut off. Kind of threatening.

I had a very good experience with my phone return/replacement. The new phone was sent to me very quickly with good directions telling me exactly what to do with my old phone. I appreciate that I was told exactly when my old phone arrived. The new phone works great. The customer service was also very helpful and friendly. Thank you.

The insurance was quick, we go our replacement phone quickly, and Verizon uploaded our information into it.

I broke my phone on Sunday and I went to Verizon and got my phone insurance applied and I got the new phone within two days. I would recommend this program to any person that has a phone. The people that do not have this I would tell them to get this and it is worth it and only at 11 bucks a month.

My Samsung Galaxy s7 Edge screen was cracked. They were unable to replace just the screen, so they had to send a new phone. Phone replacement was sent quickly. I liked the ease of returning the damaged device! Overall, service was excellent!

The whole process was very painless and I was able to get a new phone the next day which was great. I would recommend Asurion to anyone with a phone and relies on it for their day to day activity or for work. Going just one day without your phone can be difficult and Asurion will make sure that won't be long.

I received the best instruction on how to return our device, and received it shortly after completing form and submitting payment. I would highly recommend anyone to contact Asurion for their damaged phone needs. Very quick and efficient service. Thank you again.

The process went very easy and was expedient. I never had any issues. I followed the instructions sent to me via email to a tee. The process from beginning to end took me about a week. Everything went very smoothly.

I contacted Austin to let them know that I did not lose my phone and that whoever filed a claim was a fraud. I thought this was being taken care of but still the phone was sent to Georgia. Not sure how I can call and have a chat and a phone still be sent.

Ruby ** was an AMAZING help! She help me by showing me options and giving great advice! I am so happy with my experience and purchase! I got exactly what I wanted and more. Thank you for the great experience! Looking forward to working with Ruby again!

The service I received from your company was really simple to follow and my daughter was really surprised at the speed of taking care of her problem, which she felt was totally her fault. I explained that this was the main reason I got the insurance package due to real problems that happen all of time. Thank you for all of your great service and understanding.

The service was prompt and the process was easy to complete. We received exactly what we needed and everyone is happy with the replacement. We believe our money was well spent when we purchased our warranty. We will definitely keep paying the insurance fees.

Outstanding service and I am in awe at the understanding of when my phone was damaged and how long I waited to call on getting it replaced. I like to use things until the end of their life cycle. Thank you Asurion for quick responsible service and helping the environment by understanding my reasoning for a late call to report the damaged phone.

Replace phone went well. I wasn't able to disable the find my iPhone app, and so I am still receiving phone calls from OnProcess Technology, so I'm not sure that is all about. I've tried calling them back, but am having no luck. I'm hesitant to reach out to them, I certainly hope I will not be charged an additional fee.

My new phone arrived today! The service and ease of replacement was exceptional! I would recommend Asurion phone insurance to anyone! The phone agent was knowledgeable and very polite. I have Asurion for my phones for Years, and have never been disappointed.

They were out of my son's phone, so he got an upgraded memory on his iPhone for the same cost of the original. Needless to say everyone was happy. And although it was back ordered, it only took a few extra days to receive it. Extremely satisfied with the service.

I really appreciate the fact you sent my phone out to me in one day, but there was a issue with UPS delivering my device so it was sent back and then I had a issue with my device not being able to be sent out until I filled out a claim online and sent it by fax, this issue pushed back my delivery one week. It is very important that you know this was a very bad inconvenience to me, I use my phone for work and to keep in touch with my children.

I paid the $160 for the replacement phone. It came quickly, and we set it up. The next day it shut off by itself and we reset it by pressing and holding both buttons. It was ok again for a couple of weeks, but now shuts itself off periodically and will only turn on with the reset. I realize it is probably refurbished, but I still expect it to function properly.

The promise of 24 hours to resolve is akin to a bait and switch. First I'm advised that underwriting will take 24 hours to respond, then 24 business hours. No one ever reached out to me, but I called almost daily. So much misinformation, change of story, we're behind explanations, product on back order, etc. It was a very disjointed process. If I didn't constantly follow up via phone, which is hard to do without a phone, I probably never would have received a replacement.

I would recommend my friends. I am not too pleased with the tablet. I'm not having too much luck with them working for a long period of time. It seems like after a short period of time something happens to it. I'm thinking that I should get an IPad.

They didn't have the Samsung Galaxy S7 silver anymore so they gave me the newer version Samsung Galaxy S8. I am very happy with my experience. I will use them and continue to use them as my insurance cover... for my phone's any other electronics I have through Verizon wireless. A big thanks to everyone in the departments that helped.

I quickly received a replacement device. It was a very easy process to follow. A new device was shipped and received the next business day. There was no hassle whatsoever and they did not make me try to repair it first. I was expecting it to be more difficult than it was. Very simple and quick.

Smooth and easy transaction getting a replacement device after destroying mine (again). Loose pockets, phones, roller coasters and concrete don't go well together. I was able to receive my new device within 24 hours of making my claim. Couldn’t of been faster. Thanks!!

I received excellent service when I went to Verizon to report that my phone had fallen into the ocean on a Saturday and I had a new one by Monday! It certainly made my life a lot easier! Everyone at Verizon was very helpful and made the experience painless.

Was very satisfied... was glad had ins. on it. Received new phone in short time. Would tell friends to carry ins. also. I happen to drop in lake. Got out and the rice bag didn't work, but was able to get a few things off from it. Thanks to the Verizon store.

I expected the process of filing a claim and replacing my phone to be painful but Asurion made it a pleasant experience. The online process was seamless, the replacement showed up before I expected it and returning the device was simple. I used floored by the great service and value!

Received 2 replacement phones and none of them were working. The 2nd phone didn't even pass the boot up. Wouldn't recommend this insurance company to anyone! Huge deductible, expensive monthly payments, and crappy phones as replacement. Done and out.

Unhappy with the electrical cord for charging. It is difficult to manipulate and when I went to a Verizon store to see if they had another cord they could give me I was told I needed to contact you. I informed them this was not good customer service and when I was dismissed by the sales person I decided to use my old cords as the white charger would not allow me to insert the charging cord into the phone. Glad you sent me this. Rest of phone is fine. Disappointed with Verizon.

I have had a great experience with this company. Not one issue with having our replacement made. I would definitely recommend using Asurion insurance for your cell phone. The service center was pleasant and very personable. I work in customer service and they provided perfect service.

Contacted Verizon who put me in touch with Asurion. I was informed to go to nearest Verizon store for a replacement. Although I still had to pay $200, customer service was nevertheless awesome! Asurion was very informative on what I had to do and the process as well as time constraints on returning the damaged phone.

They were very thorough. I was very pleased. The replacement phone came on time. Their reps were very helpful in processing the claim. The replacement phone is working properly and at this point are very satisfied. I would recommend Asurion highly.

Although the phone arrived in good time, it has been only a month and this phone is now broken. In addition to this, the original phone that was mine was returned to me after I lost the package. I have shipped it out again this morning, in the original... That should work. But to the 1 replacement... It broke less than a month after receiving it. The replacement for the replacement was supposed to arrive yesterday but it did not. I hope to be reconnected by this evening.

The phone was broken at summer camp and I needed a replacement. The process was easy and fair. I was a bit confused about which SIM card to use, but the tech support guy was patient and professional and worked it out with me. I would recommend to a friend.

It was quick & easy to make the claim & get screen replaced. Within a few hours was all it took. The only drawback for me is that there a only a handful of certified repair locations & none is very close to where we live. Other than that the service is great.

The process to replace my daughter's phone when it was broken was incredibly efficient! It didnt take long to fill out the online request and she had her new phone in two days! Thank you for making it so easy!

You guys did great thank you. Wish my phone company didn't give us false information on the device. Thank you for quick returns... Never dealt with an actual person... That has some faults but also kept things speedy.

I loved how fast I received my new device with such wonderful service. I would also refer others to Asurion. I also like how it is easy to pay the deductible online with my credit card or bank account. This is a service I like to keep.

The customer service was awesome. I got my phone in a very timely manner with easy setup instructions. The only problem that I have is that the phone gets little to no service. I can be within 100yds of a Verizon tower and still only get one bar of service. This is displeasing.

The replacement phone I received only worked for about 2 weeks before dying - what's the point of insurance??? It's one thing to send me a refurbished phone but wholly different to send me a phone that doesn't work at all. When I called Asurion customer service, while the operator was nice, he was UNABLE TO HELP WHATSOEVER.

Listen if you remotely have an inclination to lose, break or damage your phone in any way get the protection. Nothing but great experience and extremely fast turnaround. My mom lost her phone replaced next day. My son broke his screen and we got a replacement next day.

I am very satisfied with your service in replacing my phone twice! I'm glad to have your protection for my devices. As good as new devices are sometimes things don't work and that is why we have insurance. Thank you.

This is such a great service for everyone with an expensive phone. All the worry is gone! Thank you so much for making this so easy and for your rapid response. The new phone arrived in 24 hours! Amazing service!

Was happy at first because it was quick and easy. However, the phone you sent me was defective so I sent it back and you sent me another defective phone. Finally I ask you to send me a new phone and so far so good but the first two phones were obviously refurbished phones. I am not happy that I went through a week and a half of not being able to use my phone properly. It was very frustrating. I'm not so sure of that on my next phone that I will get insurance.

Phone isn't working right. When I am on a call it has a lot of static. No can hear me and it cuts off on some of my apps. It is getting worse every day. I do not know what is going on with it. What can be done to resolve the issues with my phone. I cannot afford another deductible cost.

The new phone arrived very quickly, and was in great condition! I didn't run into any problems whatsoever. I was really worried about going without a phone for awhile, but the service was fast and flawless. I would highly recommend Asurion!

I am very satisfied with the service that Asurion and their representatives have provided. It is well worth the cost for the peace of mind! I will never be without their protection and will highly encourage all my friends and family to utilize the comfort their policy provides!

My daughter dropped her cell and it broke. The Asurion service was helpful and timely. The whole process from claim to disabling of broken cell phone to receiving replacement and return of broken cell was all steps explained and easy to follow. I would recommend this insurance to family and friends!

I dropped my phone outside in the dark and stepped on it, smashing the home button. I went to the Verizon store on a Saturday. They graciously filed my claim and my replacement phone was delivered on Monday. I followed the directions to set up my replacement phone and it worked immediately. Great service. Thanks Asurion!

The phone that I have received is messed up and the company will not do anything about it. After I called them 3 times they told me that I had to go to Apple or Verizon to get my phone fixed even though Asurion sent me the messed up phone. The company has great customer service but be aware.

Shipping was fast like it always is with you guys but the fingerprint sensor does not work on the phone right out of the box. Did every troubleshooting and setup settings but it clearly is broken. Wanted to ship it right back but the wait and hassle to reset my phone and apps back up sucks.

My daughter had an issue. It's her phone and a replacement cam with 2 day which is awesome! That phone, unfortunately did not work but once we notified you, a new one was here the next day. I understand things don't always go perfectly but the rep made sure it was fixed ASAP.

I had a wonderful experience with using my insurance to get a new phone once mine was stolen. It was perfect customer service! Unfortunately I need to return this phone as it does not work properly but I did have a great experience, thank you!

I was very pleased with the prompt and courteous service I received. I now have five phones (all of my family's phones) added to your insurance! I did talk to a rep and found him to be well informed and helpful to my questions noting my apprehensions. Thank you!

Asurion was very easy to file a claim with. They were SO fast in sending out a replacement phone. My daughter had accidentally cracked her screen and they replaced it. The deductible amount beats paying for a new phone anyway. We had absolutely no problems from start to finish.

Very swift response and delivery of new device with no issues. Extremely fair with the comparable replacement options as well. This incident that I just went through with Asurion is the exact reason and reassurance I needed to reinforce the decision to go and stay with this company as a more than suitable cellular device insurance. Great job Asurion!

My cellphone was damaged so I had to get a Replacement phone, yet the Original color I had was discontinued. So I had to get the only other choice left (Color: Black). It took 3 -days to get my replacement phone via Fedex. Other than that I enjoy my Google Pixel Phone through Verizon.

My phone was replaced promptly. The phone that was mailed to me didn't function properly so another phone (and an upgraded one) was mailed immediately. I am happy with how the process went. It was a cell phone for personal use. I will continue to make sure I have insurance on my phone for this very reason.

I have called to complain several times. You sent a phone that was being monitored by a plumbing company and they have since shut off the phone. Your customer service has been less than helpful. They keep trying to read from a script instead of coming up with a workable solution. They also have promised to send a proof of purchase so that my son and I are the ones that have to deal with the incompetence of your company. You have taken my money month after month and again to get a replacement device, yet you have failed to deliver a phone that actually works.

I received my new phone right away... Very pleased with the service, the person I spoke to was professional, helpful, and kind. I'm VERY SATISFIED... I would recommend to everyone to get this protection from Asurion. Thank you so much Asurion team!!!

I found the replacement process to be hassle free for the 2 LG Stylo 2 phones that I needed to have replaced due to damage to the screens. However, I received a declined coverage letter for a device that is not active on my account for an iPhone 4. I am confused as I didn't request a replacement for that line. It was deactivated over a year ago.

My rep was very friendly and informative. She was also very patient with us on the phone. She told us our options and let us decide what phone would be best for us since they did not have the exact phone we already had. I would recommend them to my friends and family to do repairs or insurance claims.

I can do everything online, and that makes the process very convenient. I have no complaints.

I tried to do my claim online, however that proved unsuccessful and I called and was helped immediately by a representative who understood exactly what my needs were and enabled me to complete my claim with ease. My new phone arrived the next day and everything went well after I contacted my carrier for further assistance.

We were on vacation in Mexico walking along the ocean when a child ran by and knocked my phone out of my hand into the water. We went the whole vacation without my cell phone, which was okay, until we had the flight home from hell. This was my first time dealing with phone replacement and it was just an excellent experience. I would highly recommend Asurion.

I had a remanufactured Droid Maxx that I returned because of screen issues and the second phone I got also had the same issue but worked slightly better. The shipping time and the fact that it was free was awesome though.

Always been the best and will recommend that customers use this service. Generally speaking of the best you guys are always #1. The reason I use them when you get them on the phone be sure they take the time to address the issues and solve the problem.

The first replacement phone I received was defective and Asurion helped me with checking it to make sure it was in fact defective & then sent me a second device that's so far working great. I received it in a timely manner and was back up and running in no time! Thanks Again! Great customer service!

If the deductible was not so high; I'd have rated it perfect. It just seemed like too high a percentage of the original cost of the phone. The phone was expensive to start off and I pay a pretty decent premium every month. The deductible seems like it should be around 10% not 30-35%.

My replacement phone came so quick!! I am so, so pleased with this service. I literally ordered at 4 pm and my new phone came at 9 am the next morning. $150 was so worth it to get a new phone. It was easy to fill out all the information needed and when I had a quick question their customer service answered right away. Would absolutely recommend using this service.

I got a new phone. Had Verizon do their voodoo with transferring what I had on my old phone onto the new one. Did one final thing to kill the old phone. Packaged it up in the pre-paid/pre-addressed envelope and dropped it in the mail. All is well.

This claim was easy and so fast. I was very pleased at how quickly you were able to process and get me my new phone! I received my new phone within 24 hours of my report. I would recommend insurance through Asurion and will continue to carry it for my family. Thank you!

Asurion did a great job in meeting the insurance policy I had with my cell phone company. I was able to order a new phone and received that phone the very next day. The phone is now working fine. Asurion did a great job!

I needed my phone replace. It was a speedy service and very friendly. Good friendly experience. Returning the cell phone was easy and quick. I would definitely recommend to everyone. I felt very confident on the service I got thru Asurion. Thanks for all your help.

I was told there was a 7-10 day wait on my phone - I was out of town and due to traveling I could have had it sent where I was - But on the 8th day of waiting I decided to have it sent to my home since I was leaving the next day.

Great Customer service. Very nice and very knowledgeable. I've been with Verizon for about 17 years. They're doing awesome job. I think this is my 2nd time using my insurance in 17 years. Great job. I thought I do not have insurance but I was very pleased when I find out I did.

I was happy with the customer service and expediency, my only complaint is the cost of the replacement phone. I am already paying monthly for insurance. I have had to get maybe 3 replacements over the course of 15 year, and I pay for insurance on the two phones on my account, and yet when I get a replacement, I am having to pay $150 out of pocket. That cost should be significantly reduced.

Asurion was great with quickly replacing my damaged phone which was swelling and I was told by Verizon that it could explode at any time. I am a nurse on call and needed by the next day and it was there. The only issue I have is the replacement has many dropped calls in spots I never had before at work. Not sure if it's because it's a refurbished phone or not.

I recently had my phone stolen & replaced it through my insurance with Asurion. It was a unpleasant experience but was pretty easy to replace. I only wish there was a way to get a lower deductible because it happened on my off pay week & I couldn't afford to replace till I got next paycheck. I would be willing to pay more per month in order to pay a lower deductible especially during a very unfortunate event like this.

Overnight delivery of new phone - all went smoothly. Instructions included allowed transfer of old phone number to the new phone on the Verizon network without long call to a helpline. Worked like a champ. My old phone was still alive - bad screen so transfer of data was a snap, Great service!

Worst customer service and experience I have ever dealt with in any company whatsoever. I was told last week a charge of 300 dollars would be refunded to my account, it was never processed and I only found that out because I was recharged 530. This company is absolutely ridiculous and I will never recommend or try your services again. 830 dollars from someone's account in less than a week can cause some serious issues. LESS than 1 STAR service. I want my refund processed immediately.

I lost my phone on a Friday night, called about 7:30 pm, explained what happened. The customer service individual I spoke to was very sympathetic to my problem and reassured me I would have a phone the next day. On Saturday I had a new phone in my hand. Very Well Done.

I could not be happier and grateful for this insurance. The screen was shattered on my phone, a few days after I bought it. The deductible is high, but, I have a brand new phone again. The service is fast and easy.

I broke iPad and phone. Everyone was super helpful and gave me the fairest and best options. They helped with getting me to the right person, the new pad shipped the next day as promised. Thank you for the problem free help.

When I contacted your Warranty Dept. for phone replacement, it was fast, painless and very thorough. Thank you for your fast response. My follow-on question is how long will my warranty continue on my replacement iPhone?

As advertised My phone got smashed and was dead, one call to Asurion and it was replacement was in the mail. Received within 2 days. Included simple and ease instruction on how to make it operational. Money well spent to protect my investment. Thanks for your service.

I had previously submitted phone claims in the past, but this time I was extremely impressed at the swiftness from the beginning of the claim until I received the replacement phone. It was so sweet. Keep up the great work. Thank you.

Very easy process. This is the 3rd time I have used these services and each time it has been exactly the same. VERY EASY!! Thank you. Always worth it to get the insurance for myself as I always seem to have use for it. Guess that means that I am not too good at keeping my phone too long lol.

My son was away at camp and dropped his iPhone in the lake. When he came home on Friday, I called immediately for a replacement. His replacement was received Saturday. Just in time for his return to camp that Monday.

I had dropped my phone in some water. And it didn't work anymore. This insurance is well worth the money. Replaced my phone without any problems. Very fast and easy. The people on the phone were very nice and helpful. The whole process was very nice and easy. Thank you.

So simple to replace my daughter's phone. When I called to replace it or find out procedures, the customer service rep was friendly and professional. Returning the phone couldn't have been easier and the replacement phone came quickly. Definitely would recommend!

I realize that your approach is a one fix for everything. In my case the it was overkill and more expensive. You sent me a new phone, required me to return the old one, and then I had to go to the Verizon dealer and spend several hours while all my data was transferred to the new phone and the old one was wiped clean. Even then I had to reset-up all my e-mail accounts and I am still running into issues with some. For much less money I SHOULD have gone to the Apple store, at the Mall, dropped off the phone, did some shopping, picked repaired phone up in 2 hours with no loss of data. I am sure if the phone had been lost or stolen or badly damaged your approach would be good. In this case it was not.

We were very pleased with the ease and reliability of the replacement process when our iPhone was damaged. Everything could be done online and the process was quick and simple. We were very glad that we had selected the insurance. Highly recommended!

I have had a few broken and lost devices this year. And the process to replace them was quick and easy. I got my new device the next day. It was easy to return my old device with the provided envelope. I would recommend you to a friend. Thank you!

Company quickly sent replacement once it was determine the phone had a faulty sim disk drive. Verizon did a great job setting up the exchange with the company. I have been satisfied with the customer service and would recommend to anyone. Thank you.

My iPad recharging mechanism stopped working four days before I was leaving on vacation and I didn't think I had a chance in the world of getting a claim processed in time! But Asurion saved the day. Not only did they make the process easy, they delivered my new iPad in two days as advertised! Awesome service! I definitely recommend them!

This experience was quick and easy! Everything was solved in a reasonable amount of time. Customer service was knowledgeable and helped when I had any questions with this process. Instructions were easy to follow and I would rate my overall experience with Asurion excellent.

The process was exactly as promised or described. Quick turnaround on shipping. Website was very user friendly! Easy return with envelope. I recommend this to everyone. Good investment with teenagers and phones!!!

The exchange process works great. No complaints. However, the phone battery won't last 10 hours. Refurbished equipment works, just not as long as my old phone. Would recommend this to friends and family. But it is not cheap... 10 per month for 28 months and then had to pay a deductible of $150. So $430 for a used phone with a half life battery.

The service was quick but the reconditioned phone I received broke just after the 10 day warranty time which I think is a poor warranty for a reconditioned phone!! So I had to take my reconditioned phone to get the screen replaced which cost me another $240.00! I was advised that I could do another claim but would be my last one for a year!

I thought replacing my phone would be a long process and I would be without a phone for a while. I was completely wrong. I filed my claim, paid, and the next day I had my new phone. Dropped my old phone in the mailbox and was done. Smile. Easy. No problems.

I have been meaning to reach out to your company, but due to overwhelming work and being out of the office, I was unable to do so. My claim was for the number ** claim # ** and it was for a Samsung Galaxy S6 Edge, but we were sent a regular S6 instead, also, the speaker does not work. Can you please direct me to whom I should speak about this claim. Thank you.

I am so happy that I actually got to speak to a real person versus a machine or online. I tried the online claim first with problems so I decided to call. The customer service was excellent! The rep was very helpful and knowledgeable.

It was easy to do my claim and receive the replacement phone. Thanks. It was a pleasure dealing with Asurion. Asurion made sure I received my phone in a timely manner. All of the sales representative that I spoke to were friendly. Although they kept bouncing my call around to different departments I still rate them all stars.

Keep getting a message on my phone that my phone is already associated with an Apple ID. Receivers can barely hear my voice during a phone call. I have to use speaker. This is the worst experience I've received from this company. Needs improvement of refurbished phones.

The process of having my phone replaced was painless, quick, and easy. There were no extra hurdles. The only problem I had was getting all of the information back on my phone, but it was mostly some missing phone numbers which I am slowly recovering.

Your representative didn't listen nor was she helpful, and she sent the wrong phone and I had to go through the process a second time. I still don't have a credit for the $149.00 error. I'm considering canceling my insurance.

Yes very happy with your fast service. I was back running in no time thanks!! I would definitely use your service in the future. The staff I spoke with on the phone was very professional and respectable! You guys made the experience so easy to deal with.

Very helpful and very happy with outcome! Answered all questions and received new phone in a timely manner. Replacement phone was bad and received another phone the next day. Asurion is very much worth the money and we will not be without it ever. Best investment ever!

Excellent service. Overnighted on weekend! Top notch. Thank you. Yes I would refer a friend and family members as well. Excellent service on the phone asap as well. Verizon tech transferred me over to Asurion and it was superb service along with friendly help. Thank you.

Rep was nice. Easy to return. They pay for postage. Cheaper to get a new phone than to have repaired. I cracked my screen. New phone came fast. Thank you Asurion for quickly replacing my iPhone.

I put in the claim at 10 pm & had next day arrival! Can't beat that!!! I would strongly recommend this plan. I wasn't happy about the deductible but was definitely excited when we received it in less than 24 hrs.

Asurion replaced my iPhone 7 Plus, and had it delivered to my house in less than 24 hours. My family and I have always been pleased with Asurion as we have broken numerous cell phones over the years. I would highly recommend Asurion to everyone.

Had my replacement phone in less than 24 hours. Very helpful. Saturday delivery was fantastic... A+++. Pleasure doing business with... I pay a lot for my protection and it still cost one hundred and fifty dollars but I was back in action in under twenty four hours so that was great.

We had a shattered iPad screen. Called Asurion, had our new device within 24 hours and a return box to send back our damaged device. Couldn't be happier with the customer service and fast result. We received the new iPad and a new charging device in less than 24 hours.

The service I received was absolutely wonderful. I thought it was going to be an issue fixing my son's phone and it was far better than I ever expected. Thank you for a positive experience. I will now recommend your services to all of my friends and family.

Prompt and professional service. The replacement phone was sent out promptly and the process was relatively painless. We would recommend Asurion's plan to our friends and family. We had another experience with Asurion when the same phone had a cracked screen a few months ago. The wait time to replace the screen was minimal.

Got phone next day and activated it within 5 minutes. Returning old phone was just as simple. Great help when calling in to activate. A second phone ended up going down. The process was just as simple as the first time. 2 for 2. Strongly recommend.

I think that the experience was professional and person I spoke to was very courteous. I am glad to have had your insurance service. Your agent Susan was very prompt in getting through the claim, and answered all my question. She was very friendly.

This is a great service due to speed, overnight is what is needed in these situations. The insurance give us peace of mind, I would recommend this to all customers. The online process was very easy, I was notified by company to make sure find my iPhone was off. I was expecting a notice of received device.

My phone fell out of my purse at the store and I was devastated. I remembered that all these years, my iPhone was covered by this warranty. I filed a claim in the afternoon and I had my replacement phone the next day. I would highly recommend this service.

My SD card does not work in this phone. I put the same SD Card in my Chromebook and my photos come up. Mind you this is the same SD card from my original phone. Also, there is a problem with moisture. I understand the phone isn't water proof, but it is water resistant and both of my cameras are fogged from moisture? This is literally the 2nd problem I have had with an Asurion phone! Other than that, getting my phone was quick.

My only complaint would be not having the services I needed being available based off of my home ZIP Code as opposed to my billing ZIP Code, because what I needed was my screen to be replaced but those services were not located near my billing ZIP Code though there was a facility that could do this near my home ZIP Code. Other than that the service was great and the phone was delivered to me very quickly.

I was very pleased with the replacement process. It was a hassle free and easy online process to get the replacement into action. I received the replacement phone the very next day and was able to swap over phones that very afternoon. Thanks for your quick process in replacements.

It is a life saver for me when I accidentally do stupid things. Asurion is always easy to work with and very professional. I received my new phone quickly and where I needed it shipped. I always make sure it is on any phone myself or my family get.

I was real pleased with my phone that I received the very next day. Customer service was also polite and very sweet. I wished all customer services were the same. If I hear of anyone that has a messed up phone and is with Verizon I will make sure to refer them to Asurion...

We had to replace my daughter's iPhone 7 through Asurion. It was so simple to do and she was only without a phone for one day. The customer service department was so helpful and the return process was very simple. Well worth the monthly charge!

In my previous experiences with the Asurion customer service representative, I have had nothing but the best. The total experience and satisfaction achieved was beyond expectations. All of my questions were answered therefore my needs were met. Thank you for your expedient service.

Well other than not having the same exact phone I have... I had to get a different color which was not that big of a deal. The bad thing is this replaced phone has already broke. I was texting and the screen cracked... While in a case... So I have to replace the replacement cell which I am not happy about...

My son lost his phone on a sand dune and we were able to get a new phone a day and a half later. The process was very easy to navigate. I was able to get his phone reordered within about 10 minutes, on the road and without Wi-Fi. We were actually at the end of our 8 GB of data as well so I was surprised it went so smoothly.

After receiving my cell notice something wrong, I decided to call Asurion to tell them and they change my cell right away. They never ask much. They are willing to make you happy. The best experience ever with insurance. Thanks for everything.

Broken Microphone in iPhone 6: After taking my phone to Verizon and leaving with the phone in worse condition than it was when I got there, I took it to the Apple Store. The agent was able to diagnose the problem and assured me that I would receive a new phone in the next two business days, which I did. Friendly and knowledgeable service tech.

My cell phone was replaced quickly without any difficulties. The instructions were easy to understand. Customer service was great and easy to understand their instructions. The product was packaged well. I would recommend your service to my friends and family.

My experience with Asurion was really great! The turnaround time from completing my claim to the time I received the phone was great and the customer service representative was extremely nice and understanding! I would recommend Asurion insurance to my family and friends!

Turnaround time was great but are these phones refurbished? Just seems different, slower, battery goes down quicker than the one I turned in. I was just wondering. I appreciate the quick service. I thought it would take much longer than it did.

Asurion was very easy to work with over the phone. The automated system was direct and the representatives were helpful. We did have trouble turning off the old phone. Eventually through email we had direct access to the process. It would have been easier to have that specific information early on. Overall though we are very satisfied with Asurion and thank you for your help in replacing the phone for us.

We had to get a new phone because the other one got wet. Your customer service was very helpful & received our new phone exactly when you promised! I would recommend to family & friends. Thank you so much for your help!

I was in Europe and had lost or had my phone stolen... after speaking with Verizon I got the number for Asurion and after going through a list of security questions and confirmation I had my new phone within 2 days...

One of the best service that you can have. If you would like to have an insurance with Asurion you can get recovered faster and with efficacy, so no need to waste your time on waiting to get recovered, and it’s a good decision that I made it for my phone insurance. Just try it.

Customer service was great and service time of item that was being delivered was received in a timely manner, as stated by the representative. Every question that was asked was answered with courtesy and respect. Worker was very knowledgeable about her job and completing the insurance claim and making sure that I had my phone the next day.

Overall went well, but the new SIM card didn't work and required Verizon's help to set it to my phone number. Also the phone's battery dies faster than my original phone did. However, I was very impressed with the ease of replacement and speed of delivery.

Service was very good. Only problem the home button on my replacement device is a little sticky when pressed, but I really didn't feel like sending it back because the rest of the phone was so perfect. I would also love it if the price was a little cheaper. I know one day shipping is pricey. I would of had it delivered in a week if that would save me money.

I am very thankful that I got a new phone even I am at another state, you sent me address what I want to take. It just took one day since I claim over the website. It was very easy and simple. I am very satisfied your service. Thanks again.

Replacement phone arrived in less than 12 hours from the time I filed my claim. Unfortunately the battery in the replacement phone is nowhere near as good as my old one. Barely lasts half a day. Otherwise good fast service and phone in like New condition, except for the battery.

I was upset when I realised my phone was ruined due to water damage, but you were very quick to assure me that I would be receiving my new phone as soon as possible. I believe I received it the next day.

Only problem was I was sent a mailer to return my broken device but the envelope was too small to send it back. That is confusing. Otherwise the process was efficient. I did have to get help at a Verizon store to complete the application for the replacement.

I lost my phone in Washington DC. Called Asurion. They were so understanding and shipped a new phone to me the next at the condos we were staying at. Had My phone by 10 the next morning. Can't thank them enough!!! I will always make sure I have them for phone insurance.

I was skeptical about really getting a replacement phone overnight. I was so surprised and happy that I got it the next afternoon. It was so easy and quick filing my claim out online. Thanks for all you do!

It was my first time making a claim. It went way better than I could have hoped for. Everybody I talked to was very helpful! I had my phone replaced within days and was back up and running again. My phone had stopped working and I'm very grateful I had replacement coverage.

Asurion provided Excellent service. Very timely. I would recommend this service to others. I was able to have a replacement shipped within 24 hours. I had two phones break within about a week and I was not overly hassled about getting replacements.

I recently had a factory defective issue with my phone. I visited a Verizon store on a Saturday. We filed my claim that day. My replacement phone was here that Monday at no charge. I can't express how easy it was to get my phone replaced. They definitely have my business.

Service and trade in was super easy. Really nice to be able to do it online. The phone came in the next day which was not too bad. To ship back the old phone was convenient that I received the shipping label and the bag. Was given the option to ship home or to a post office.

I had a very difficult and frustrating time dealing with Asurion this last go-round. I have multiple phones on my account and when my son's phone got damaged, even after I established my bona fides as the account holder, I got no help from your associates, who would not assist me with any details to process the claim until I got someone from Verizon on the line with me, to get past the bureaucratic roadblock. My girlfriend thinks I'm crazy to deal with you. Instead of making things possible, you made them very hard.

Easy to use online claim process, clear and a very quick new phone shipment. I'm very happy with this insurance and how easy it is to make a claim, follow up and send back the old phone. The only thing that would be useful might be some direction about what needs to be deleted from the broken phone before returning it.

Replacement phone is great. Phone was initially on back order which was unfortunate. I chose another device that was available and realized I made a very good decision. I rate this 4 stars because I had to wait almost a week before device was not on backorder.

A lot better experience this time. Lady who helped me was 10 times better than the last time. Hope you guys continue to work on your customer service. Remember without your customer you don't have a company. The quality of the iPhone 7 phone we got this time was better. Last phone we got was a joke. Took 3 to get a good one. Need to work on your quality control.

Phone was received the next day. My husband was able to reconnect right away and thank you for sending it out of town to the motel that he's staying in! I'm very happy with your services. Thank you once again.

I was very happy with the service and appreciated the professionalism of person over the phone with very polite and knowledgeable. They were able to help me figure out the best course of action I needed to take. In short the process was very easy and relatively came in less.

Insurance with Asurion is worth every penny - there is never any hassle or red tape. Employees are polite and knowledgeable and the phone is replaced quickly and with a good product. One of the few businesses that treats customers with respect.

Broken screen and bent iPhone 6 Plus with dumbbell. Phone was replaced promptly and process was simple. Easy tracking system and instructions upon receipt of new phone. New phone was like new, set up was easy and overall satisfied. Will used Asurion again.

They take someone else's broke phone that they have fixed and send it to you and make you pay for it! Then they make you send your broke phone in so they can do the same ** to them!!! Hell of a deal they got going on. Charge you monthly then make you pay a big deductible for someone else's broke ass phone!!!

I was told that my phone was not in stock. I was offered a different device that I was told was comparable. It isn't. I asked for a phone with a removable battery. She said it does. LG G6 does NOT have one. I was lied to. Not happy.

You guys did a great and speedy job helping me stay connected, I would definitely recommend to a friend. I was in such a panic after my stuff went missing after only just arriving to the pool party. I didn't know what to do or think. My whole life is in my phone, you guys saved me and didn't miss a beat. Thanks.

I received my replacement phone quickly which I was very appreciative of. However I quickly discovered the new phone did not function properly. The battery died very quickly compared to my old phone, and it proved incompatible with most chargers. Genuine Apple iPhone chargers will not charge this phone, I have tested it on many cords and out of dozens only two have ever been able to charge it and very slowly at that. The phone also frequently drops calls, and doesn't get good service in areas other Verizon users seem to have perfect service. Asurion has replaced lost phones for me in the past and I have never had this issue, I'm thinking this particular one was not refurbished very well.

Great service, I did not have any problems with putting in the request, having my phone repaired, and they even fixed my own mistakes. I was very satisfied with my experience. The iPhone screen repair was quick and easy. The replacement phone came in very quickly.

It was not that the service was so bad. My problem is that I received a message stating that find my iPhone was still on. I had no idea how to do this. The next email told me that I had to turn it off or face a 500.00 fine. Ok really! I finally got into the cloud thing to turn it off. I had no idea which phone it was and managed to turn them both off. It was a real thrill to get the other phone back on with all data and apps. I still do not have all music and pictures. I think that Asurion needs to be a bit more user friendly.

Easy to work with this company. Very efficient getting the replacement phone to us. Painless submitting the forms for a peace treaty. Arrived the next day. Great experience. Simple transaction. Great!

Customer service representative were polite when we called in and the process was hassle free. We called in on a Thursday afternoon and received our replacement phone the next morning without any questions asked. Very fast service, could not be happier.

Customer service representative were polite when we called in and the process was hassle free. We called in on a Thursday afternoon and received our replacement phone the next morning without any questions asked. Very fast service, could not be happier.

Amazing service plan worth every penny. I'm very happy we pay for this insurance. Well worth it!!!

The replacement process was amazing. Every rep I spoke with was professional & friendly. I can't say enough good things about them! My beef is with the cost though. I post plenty of money monthly on all my devices, but I still had to pay another $99! Not to mention, my damage device was brand new but I received a "refurbished" model, which is a fancy way to say used. For the money I'm paying, I would prefer a new model on the rare occasions I have to replace a new phone.