Asurion Reviews

We received a replacement for my son's iPhone the very next day! I was impressed seeing as it was like 10pm at night when I paid for the deductible!! My son couldn't have been happier. A 20 year old without their lifeline is not a good thing!! Awesome job Asurion!!!

I took my broken phone to a Verizon dealer where the service tech filed the claim with Asurion. He stated I would have a new phone within 12 days. The new phone was on my doorstep in under 24 hours! It came with an envelope, prepaid, for the old phone to be sent back. I just put it in the mail box the next day. All my info was already on the new phone. It could not have been easier. That's the way to do business.

My granddaughter's boyfriend stomped her phone and it shattered. I filed a claim with Asurion and it was fast and we had a phone just in a few days. I am very please with Asurion because to fill out a claim is very easy, the instructions are very explanatory.

Outstanding job. Everything was done in a timely matter. It was done the next day. I didn't lose any time without my device. Thank you. Very happy with your service and your customer is the best OUTSTANDING PERFORMANCE. THANK YOU.

Always fast and professional! The best at what they do. User friendly online claim. As a business owner my phone is very important and without it can cost thousands of dollars. I have had to use Asurion many times. And each time they never fail. My phone arrives in the morning even with a claim at 7 pm. Unbelievable!

Asurion replaced my Samsung Galaxy S6, when I lost it, or it was stolen. Usually, I like to speak to a live person when I have a problem or submit a claim. However, their online claim form was simple, fast, and clear to understand and complete. I was a little worried when I listed my device, and the site said my phone was discontinued. That was short-lived as they actually replaced my S6 with a brand new S8. The phone arrived within 48 business hours of filing the claim. This has been the best experience I have had dealing with any sort of insurance, ever.

Phone received timely. Process to complete claim was very simple. Although phone received was refurbished, it was in like new condition with no imperfections visible. This was the first time utilizing. Hopefully don't have to do it again as the deductible is a bit pricey.

The overall process was super easy to follow, the timelines quoted were accurate and everything is trackable online. In addition, we had no issues with the step by step phone set up instructions provided. Overall, very satisfied with everything and happy we had the protection plan.

You all did a great job from the start of the claim process to the drop off at my house. We all have this form of insurance on our phones or tables. We have used this insurance a few times and it’s been always the same, quick and easy. Never had any kind of problems. Thanks so much.

So glad I was able to get a phone the very next day. I called and the assistant was helpful and reviewed every step of the way. Sending my old phone was very easy too and 15 days is a good amount of time to return it! I would definitely recommend this to anyone who wants a good phone ASAP.

I filed a claim, I received my phone the next day. A week later something happened to the new phone. I called it in and I had the new phone the following day and nothing out of pocket because there is a 1 yr warranty.

My experience with Asurion was great. I received my replacement device on time. Yes, I would definitely recommend Asurion to friends and family. Thank you guys for getting replacement devices out on time when claims are filed. Your services are greatly appreciated.

Started claim process on Saturday evening, received new phone by Monday! Did everything online. Very easy to complete. Very pleased with the whole process. Not that I want to do it again but if had to, I know I won't have any issues.

I received a refurbished iPhone 7 because my BRAND NEW phone was dropped but, what they sent, does not work properly either. Callers cannot hear me, I hear static on the phone and some of my calls/text messages don't go through. I'm not understanding, I pay a monthly fee to have this coverage and they send a used replacement that does not work properly.

I signed up when my phone was 49 for a cracked screen. Miraculously, after the S8 came out, the 7 Edge went up to 149. The customer service reps kept repeating whatever nonsense you trained them to say and shamed me ("well, it DID break" "Well, the full price is 649.00 so this is a good deal - otherwise a new one is like 500 more" - type of garbage). It was insulting. They should have said - "I'm not in charge, but that sure is terrible" or something else rather than trying to make me feel like an idiot who is LUCKY to even have a plan that after all the months I paid in + the 149 is not a pile less than the 649.00 for a new one... No integrity on Asurion's part, and lousy customer service... oh well. That's the state of business...

I feel you guys are completely irresponsible. It took you guys a whole four days to send my phone after receiving my documents. For so much money service should be better. As a member of the military I ask better than this.

My phone is sending error reports and peering off, getting very hot, and part of the touch screen isn't working. I'm very unhappy and I don't trust your service. I don't want a refurbished phone if it's going to crap out. I want an upgrade.

Phone was quick on delivery time and works like new. Easy forms to fill out. Like the prepaid envelope to send return back. Like the email notices on shipping and tracking on both replacement and the return. Have done several claims over the years and no complaints yet.

Quick response. Was told by internet I had to replace entire phone but someone said had I called I could have just had screen replaced. Confusing. Took a few days to get phone but mine was working. Seems the store that sold the insurance doesn't know all the rules.

The process of receiving a new phone took close to 6 days. Way too long for people who run businesses with their phones. Very dissatisfied with the amount of time it took. It put me without a phone for too long losing potential new clients. Two thumbs down.

I have been a Verizon Customer for over 11 years. Asurion Phone Insurance SUCKS!!! The MOTO DROID I got in Feb 2017 has been replaced 4X due to problems. Each time Asurion replaced the phone they have sent a substandard used phone. The first replacement occurred within 12 days of getting the new MOTO DROID. Then that phone had a problem so they sent another used replacement that had a defective camera. Then that replacement phone was used and had a defective camera. Then was replaced with a used phone and I received today. It has a defective speaker.

Very fast delivery and professional during the whole transaction. The refurbished phone appeared brand new... the wife was happy, therefore I was very happy!! The deductible seems a bit steep, however, considering the price of phones these days, I suppose it's understandable.

Attentive, professional and well versed in procedures. Walked me through claims process clearly and distinctly and all what was stated in phone call. Phone arrived as stated with instructions and return label, update was seamless and return was just as quick along with fast response that package had been returned.

When my phone crashed to the floor and shattered my screen, I had to put it in a Zip-lock bag to be able to use it without cutting myself. When I got to the Verizon store and told them about my insurance, they gave me good instructions about what to do. Within 24 hours, I had a new phone. Thank you for your excellent service!

My replacement phone freezes on a daily basis and I just found out my camera is blurry only on one half of the viewing area. I know these phones aren't brand new but one would think they would go through a quality control check first.

Your service was amazing and obtaining the new phone and having Verizon assisting me in the transition from getting all the information from one phone to the other was not stressful. Would recommend your company to my friends. Your customer service was excellent.

Your service was excellent. Submitting the claim online very easy. The replacement phone was received as promised and was ready to go. There was not much for me to do to get back online and making calls. Job well done. Thanks.

Loved the customer service and ZERO hassle to make a claim. I was shocked that the phone would come in 24 hours... and it Did! I definitely will keep this insurance on any of my devices. It was a tad pricey considering how many months I paid for insurance plus the 150 fee. Maybe for the top paying the 10 and 11 plan could get a break... but with way. Thank You! And I have already recommended.

You guys did a great job with the claim, I was having A LOT of technical issues with Verizon and claiming insurance to get my s7, a lot of confusion and many many hours in the store and on the phone and I was very very distraught and upset. I thought because Verizon had been messing up my phone info and what phone I had at the time of the claim, but you guys took my word and claimed it. I had to fill out an affidavit which I was displeased with, but with today's rampant fraudulent activity I understand. Keep it up. p.s. Prices could be about 25-50 bucks cheaper. I know it's a business but we're the young struggling middle class generation that's already getting bent over a barrel by big phone companies into paying 100-200 dollars a month just to have a reliable connection with the outside world. Just a thought. Thanks.

I was so thrilled that you upgraded my replacement phone to a S8 model. Big bonus for me. Now I cant wait til I pay off my S7 so I can replace it with an S8. My son couldn't believe that you replaced my S5 for a S8. Boy is he envious. I have never gotten anything so quick as my ordering the replacement at 8 pm and receiving it the next day at 11.

We had our phone replaced, but was not able to connect with the new SIM card that came along with it. We went to Verizon and the customer service tech said, "the iPhone does not recognize the SIM card so there's something wrong with the phone they gave you." I am very disappointed as its already takes a long process to get a replaced phone, now I have to call them again to get another phone to replace this one that was given to me broken.

Fast and easy, good customer service, would recommend to a friend. NO hassle, prompt and timely. Appreciate this a lot. My daughter lost her phone, we filled out online information and a replacement phone was sent within 48 hours via FedEx.

Great service from you guys! Ordered new iPad and sent old, broken one back to you. I was able to store all my data on the cloud and then transferred it to new iPad without a hitch. Super job Asurion!!

My son was mugged and his phone stolen. I contacted Verizon and they provided the Asurion contact number. We filled out the necessary forms and a replacement was provided in a timely manner. Because his phone was no longer available, we were provided with the next comparable substitution, an iPhone SE.

I am writing to express my extreme frustration and disgust with this company's choice of delivery for their replacement phones. This has been one of the most ridiculous systems for both contacting the company involved and the delivery of the replacement phones. I would rate their overall service at half a star, absolutely terrible if I could. They claim they will get the phone to you in 1-3 days. NOT TRUE. The best they will do is SHIP the phone to you using a crappy minimal delivery agreement they have with FEDEX. The first phone they sent over night was left outside my apartment by FedEx with no signature and not even a doorbell ring. NO INDICATION A DELIVERY HAD BEEN MADE. The phone was stolen from outside of my apartment unbeknownst to me.

My iPhone was damaged with the screen being cracked, and did not work. I contacted Asurion on the computer. My iPhone was replaced and received within two days. I have the insurance on all of my phones. It is nice to know that if they are ever damaged, they can be replaced for just the deductible.

We had to have an iPhone replace because of a cracked screen. The first phone that was sent to us was defective because it would not connect to WiFi and the Map apps did not work. After following All directions to try to correct the problem, we sent the phone back and had a second replacement phone sent to us that works perfectly!

Asurion's claim process is easy to complete and the follow through was spot on. It turned a bad situation, a damaged phone, into a positive by good customer service and streamlined process. I would recommend Asurion to anyone that wants the added protection to their cell phone.

My current phone was not available so I receive the Samsung Galaxy S6, I asked if it can hold SD memory card. They said yes. When I got it there was no SD card slot, still disappointed. Would recommend people to have more information on devices or not rush the call. Thanks.

Well pleased with the time frame in getting my replacement phone & customer service did a great job with answering all questions and concerns that I had with my phone. I would request anyone to have this insurance on their phone. Once again well pleased. Thanks.

The replacement phone I was sent doesn't hold a charge and when I called in to report the rep was very rude and hung up on me. I called back and was told it was too soon to tell if the replacement device was defective.

Filing my claim online was fast and easy. I knew that I would be at work when my phone arrived, and they actually suggested having the phone shipped there. I don't live in the best neighborhood so I'm so glad that was an option! Great experience!

Getting my new phone within the next day, this is really fast in getting your phone to you. It is really easy to get your new phone, all you have to do is just go online, it is really easy and quick.

So easy to submit the claim, documents, etc. Received a response almost immediately and had the new phone in hand within 48 hours. Definitely worth keeping this insurance on all of our smart phones. Highly recommend whether you choose to call directly or submit the claim online. Five stars!

I got it quickly! I stunt like paying years of insurance premiums to have to pay so much to get a replacement phone, especially when I find out that the actual phone is no longer near the price. Unrelated to this service it took me over 2 weeks to be able to get all of my things downloaded from the other phone because of bad condition the other phone was in. I missed the deadline on returning it and now getting billed. I'm going to try to work that out with the company and am faithful that they will reimburse me what they've currently charged me for keeping the phone longer than I was supposed to. But I did not have a choice.

Used Asurion online and was very easy to navigate. I did call in at first and spoke to someone but got transferred and the hold time was long, so went online which was much faster and got the same results. Thank you.

I am very pleased with everything. Service was fast, accurate and prompt. I definitely will recommend family and friends. Verizon and Asurion has always done right by me. Thank you again for the excellent service. I'm very pleased that this service is offered.

The phone came quickly. The site recommends having it delivered to work because you'll have to sign for it. I left comments for where it was to be delivered. FedEx took it to the wrong department and let someone else sign for it. The refurbished phone won't charge wirelessly but will charge with the cord. Overall satisfied.

Had broken screen/phone. Received replacement next day and was able to get back connected in less than 24 hours. Very helpful on the phone when I had questions with the set up. With return packaging, it was easy to return broken device in the mail and go about my day. Great turn around service.

I was so glad I had Asurion. Everything went very smoothly. They helped me make sure my Find My iPhone was turned off. The customer service people were very patient with me and I would highly recommend people to take advantage of this insurance.

Couldn't have been more impressed with how quickly Asurion responded to my claims. This is not the first time I've had to have a phone replaced and each time Asurion came through without any hassles. I only wish that other companies took the time to be as efficient and friendly as Asurion. Thank you Asurion.

You guys are amazing. Everyone told me it would be 300 to fix phone. You guys didn't break the bank and replaced my phone way faster than I expected. I was a little nervous mailing broken phone back as didn't wanna be charged. You guys were on top of it and sent me an email letting me know you received my old phone. Thank you.

Replaced damaged phone. I just wish you had same day ship with the portion of overnight shipping. I travel and I had to use another phone for a week because of the delay in processing and inability to pay extra for next day shipping...

My son had dropped his phone into a puddle and the phone stopped working. I got a hold of Asurion and with a couple questions of what happened they approved the claim and within 24 hours we had a replacement phone at the house and ready to go. No hassle, no fuss.

My phone had water damage. After Verizon confirmed that the phone was ruined, I asked Asurion to replace it. The whole process was very easy. I received a new phone on time as you promised. I thought the whole process was very well done. Thank you.

Extremely dissatisfied with the service for the second time. Had to submit claim 3 times before finally having action taken and process was exceptionally slow. Very inconvenient to work with when on vacation and without a printer. Use a different insurance if you can. Awful!

Terrible experience. iPhone insurance much too expensive. Took way too long to get replacement and replacement phone only worked for 30 minutes. For what I paid monthly and the deductible I should not have been sent a reconditioned phone. I would not recommend or ever purchase again.

Could not complete online so I called and was dealt with in a very professional and competent manner. Quick response. Only reason giving a 4 is that the online process was awkward and would not allow me to complete the request.

The process seemed to have worked well. Got my replacement handheld. No problems. My previous phone was cracked Galaxy S7 edge. The deductibles seem to get higher everyday which is somewhat irritating. The people on the phone were nice and knowledgeable.

I was very happy with my experience. The first phone I received wouldn't connect to my bluetooth devices and when I called to get help the very helpful tech had me try a couple things and when I told her the result of one of the test she told me without question that they would send me a different phone. I'm very happy with all my experiences with this company.

I received a refurbished Samsung Galaxy 7 to replace my damaged Samsung Note 3. I was surprised to see several options since my white Samsung Note 3 was no longer produced and out of stock. I received the product quickly with clear instructions on how to activate the new phone and return the old phone. Adequate time was provided for my return.

I had a lot of difficulty activating phone, but that was a Apple issue. The insurance and replacement service was easy to use. The equipment was nice. I have no complaints, I did receive a notice that I did not erase the phone, which I thought I had done, but was given ample amount of time to do that after phone was returned.

My screen works when it wants to, I have to turn my phone on and off multiple times to unfreeze it. It calls people on its own, and most times I will miss calls because I can not answer them being that my screen stops working all the time. Very disappointed. Would like a new product.

When I first called to have my device replaced, I was pleasantly surprised by how quick the service was. I made the phone call one evening, and had a replacement phone before 12 pm the very next day. Super quick and convenient service.

This is the second time I have been through the replacement process and I found it to be very quick and efficient. The ability enter claims online in our current Internet environment is critical. The process of doing so, however, can be tedious and time consuming but that was not the case for Asurion. Keep up the good work!

Asurion was fast and very easy to file a claim. I would recommend them to anyone. Definitely worth having our phones insured with them, especially with 3 teenagers having phones on our plan. It took 5 minutes and we had our replacement phone in 2 days.

Quick turnaround. The phone was delivered right on time. No problems at all getting back up and running. I appreciate your help in getting me the phone and the ease of getting reconnected. The customer representatives were helpful and friendly. Thank you!

Got my phone so simply and so fast. It was cheaper than I thought it was gonna be and it came a lot more quickly than expected. Fast and convenient from start to finish. I could not be more satisfied.

Yes I would definitely recommend this service to anyone/everyone. The options are great, the user has a choice in how they want their device repaired. The response to these repairs are also quickly sent to the user, I only had to wait one day.

I called to report my damaged phone. I was on the call for about 10 minutes, answered a few questions and received my new phone within two days. The representative was very polite and helpful and explained everything. I will recommend Asurion to everyone I know.

The phone fails, it is 110% refurbished. It turns the screen black and a message comes up with little letters in white and red and restarts the phone... I would like to change it for an iPhone, I don't trust Samsung anymore after my last 2 Asurion experience.

I lost my iPhone and went inside a Verizon wireless store. The representative helped me file a claim through Asurion online. I was glad I had insurance through them because the next day I had a phone mailed to my house. Their service is great!

My new phone arrived very promptly and has given me no trouble. Asurion has been quite helpful. Due the high cost of smart phones these days, I would highly recommend taking out the insurance. This was the first time in 20 years that I had an incident with my phone, and the first time I insured one. So glad I did!

I received a replacement Note 5 and right out of the box I was unable to use my speaker phone when calling. I replied to the initial email... no response. Then I filled out an online form on the Asurion website... Still NO RESPONSE. Please Help!

The rep was very helpful. My sons phone was no longer available, but the rep went above and beyond and they gave me a phone that was very similar. We received the phone in 2 days and my son was happy.

You guys did great and helped me receive my new iPhone 7. I had a minor issue with the replacement in which you sent me another phone that satisfied my needs. Thank you for all that you do. I will definitely keep my service.

Once the claim was filed the e-gift card was received within 24 hours of shipping the phone. Very fast and super efficient, would recommend Asurion. It's definitely worth paying the extra money for the insurance. Customer service was also great.

What a great company and worth the monthly fee. I recommend this company. Have always been very impressed with this company. I have always kept insurance on my phones. I have never had any issues with returning a phone. Very prompt service and great phones.

I broke my phone. I contacted you and it was replaced the next day. I returned the damaged phone and I know you received it because you followed up with an email. My only complaint was with the delivery, it was 6 hours past the promised time so the person waiting was angry. Not my fault, not your fault, but we got blamed.

Did really good to get replacement phone in timely manner. Was really happy with the easy format to getting it done. Super speedy turnaround. Great customer service and good instructions on how to go about doing this. You guys did a great job.

My grandchild dropped his phone in the pool and I was unable to get it dried out and functional. The replacement process was quick and efficient. Everyone involved in the process was helpful. I couldn't be more pleased with the service and would be happy to recommend it to a friend.

My new device works fairly well when the internet connection is good. However, I wish there was a better way to streamline Asurion's system for identifying products with Verizon's Company computer systems. It was very hard getting the model type and number identified. We were finally able to figure it out and make the right connection.

Took calls, talk to couple different people and they finally got the phone. Little frustrating. Two days with no phone was hard to deal with. Said did not have phone I had and tried give me one I did not want. I got this phone because of mods and 21 pixel???

We were extremely pleased with the service we received from Asurion during our recent phone replacement. The replacement cost was very reasonable and we received the replacement phone in a timely manner. The only disappointment was that we had to wait through the weekend for it to arrive, but the wait wasn't too long.

The phone I received is a piece of crap and I need to get it replaced again. It crashes, it does not hold a charge, speaker crackles, earphone doesn't work, won't hook calls up on my Bluetooth! The whole transferring the phone over was a two-day process, having to download new operating systems... Frustrated beyond belief!

Very good customer service. My person was wonderful. I hope you can look up and see who this person was. They deserve a thank you b/c they represent very well. They made me feel comfortable and explained everything to me clearly. I was very happy.

I submitted my claim at 10:30 pm and had a new phone in hand by lunch the next day! Amazing customer service and speed. Absolutely the best service I've encountered with ease of use and speed. I would recommend this service to everyone. Definitely worth the money.

Very fast. Very easy. No hassle. Good fast service. New phone delivered quick. Price was minimal compared to cost of a new one. Did everything online and was very convenient. No questions asked. No hassle. Glad it was done correctly the first time. Didn't really like the possibility of a 500 dollar charge if find your phone wasn't shut off. Kind of threatening.

I had a very good experience with my phone return/replacement. The new phone was sent to me very quickly with good directions telling me exactly what to do with my old phone. I appreciate that I was told exactly when my old phone arrived. The new phone works great. The customer service was also very helpful and friendly. Thank you.

The insurance was quick, we go our replacement phone quickly, and Verizon uploaded our information into it.

I broke my phone on Sunday and I went to Verizon and got my phone insurance applied and I got the new phone within two days. I would recommend this program to any person that has a phone. The people that do not have this I would tell them to get this and it is worth it and only at 11 bucks a month.

My Samsung Galaxy s7 Edge screen was cracked. They were unable to replace just the screen, so they had to send a new phone. Phone replacement was sent quickly. I liked the ease of returning the damaged device! Overall, service was excellent!

The whole process was very painless and I was able to get a new phone the next day which was great. I would recommend Asurion to anyone with a phone and relies on it for their day to day activity or for work. Going just one day without your phone can be difficult and Asurion will make sure that won't be long.

I received the best instruction on how to return our device, and received it shortly after completing form and submitting payment. I would highly recommend anyone to contact Asurion for their damaged phone needs. Very quick and efficient service. Thank you again.

The process went very easy and was expedient. I never had any issues. I followed the instructions sent to me via email to a tee. The process from beginning to end took me about a week. Everything went very smoothly.

I contacted Austin to let them know that I did not lose my phone and that whoever filed a claim was a fraud. I thought this was being taken care of but still the phone was sent to Georgia. Not sure how I can call and have a chat and a phone still be sent.

Ruby ** was an AMAZING help! She help me by showing me options and giving great advice! I am so happy with my experience and purchase! I got exactly what I wanted and more. Thank you for the great experience! Looking forward to working with Ruby again!

The service I received from your company was really simple to follow and my daughter was really surprised at the speed of taking care of her problem, which she felt was totally her fault. I explained that this was the main reason I got the insurance package due to real problems that happen all of time. Thank you for all of your great service and understanding.

The service was prompt and the process was easy to complete. We received exactly what we needed and everyone is happy with the replacement. We believe our money was well spent when we purchased our warranty. We will definitely keep paying the insurance fees.

Outstanding service and I am in awe at the understanding of when my phone was damaged and how long I waited to call on getting it replaced. I like to use things until the end of their life cycle. Thank you Asurion for quick responsible service and helping the environment by understanding my reasoning for a late call to report the damaged phone.

Replace phone went well. I wasn't able to disable the find my iPhone app, and so I am still receiving phone calls from OnProcess Technology, so I'm not sure that is all about. I've tried calling them back, but am having no luck. I'm hesitant to reach out to them, I certainly hope I will not be charged an additional fee.

My new phone arrived today! The service and ease of replacement was exceptional! I would recommend Asurion phone insurance to anyone! The phone agent was knowledgeable and very polite. I have Asurion for my phones for Years, and have never been disappointed.

They were out of my son's phone, so he got an upgraded memory on his iPhone for the same cost of the original. Needless to say everyone was happy. And although it was back ordered, it only took a few extra days to receive it. Extremely satisfied with the service.

I really appreciate the fact you sent my phone out to me in one day, but there was a issue with UPS delivering my device so it was sent back and then I had a issue with my device not being able to be sent out until I filled out a claim online and sent it by fax, this issue pushed back my delivery one week. It is very important that you know this was a very bad inconvenience to me, I use my phone for work and to keep in touch with my children.

I paid the $160 for the replacement phone. It came quickly, and we set it up. The next day it shut off by itself and we reset it by pressing and holding both buttons. It was ok again for a couple of weeks, but now shuts itself off periodically and will only turn on with the reset. I realize it is probably refurbished, but I still expect it to function properly.

The promise of 24 hours to resolve is akin to a bait and switch. First I'm advised that underwriting will take 24 hours to respond, then 24 business hours. No one ever reached out to me, but I called almost daily. So much misinformation, change of story, we're behind explanations, product on back order, etc. It was a very disjointed process. If I didn't constantly follow up via phone, which is hard to do without a phone, I probably never would have received a replacement.

I would recommend my friends. I am not too pleased with the tablet. I'm not having too much luck with them working for a long period of time. It seems like after a short period of time something happens to it. I'm thinking that I should get an IPad.

They didn't have the Samsung Galaxy S7 silver anymore so they gave me the newer version Samsung Galaxy S8. I am very happy with my experience. I will use them and continue to use them as my insurance cover... for my phone's any other electronics I have through Verizon wireless. A big thanks to everyone in the departments that helped.

I quickly received a replacement device. It was a very easy process to follow. A new device was shipped and received the next business day. There was no hassle whatsoever and they did not make me try to repair it first. I was expecting it to be more difficult than it was. Very simple and quick.

Smooth and easy transaction getting a replacement device after destroying mine (again). Loose pockets, phones, roller coasters and concrete don't go well together. I was able to receive my new device within 24 hours of making my claim. Couldn’t of been faster. Thanks!!

I received excellent service when I went to Verizon to report that my phone had fallen into the ocean on a Saturday and I had a new one by Monday! It certainly made my life a lot easier! Everyone at Verizon was very helpful and made the experience painless.

Was very satisfied... was glad had ins. on it. Received new phone in short time. Would tell friends to carry ins. also. I happen to drop in lake. Got out and the rice bag didn't work, but was able to get a few things off from it. Thanks to the Verizon store.

I expected the process of filing a claim and replacing my phone to be painful but Asurion made it a pleasant experience. The online process was seamless, the replacement showed up before I expected it and returning the device was simple. I used floored by the great service and value!

Received 2 replacement phones and none of them were working. The 2nd phone didn't even pass the boot up. Wouldn't recommend this insurance company to anyone! Huge deductible, expensive monthly payments, and crappy phones as replacement. Done and out.

Unhappy with the electrical cord for charging. It is difficult to manipulate and when I went to a Verizon store to see if they had another cord they could give me I was told I needed to contact you. I informed them this was not good customer service and when I was dismissed by the sales person I decided to use my old cords as the white charger would not allow me to insert the charging cord into the phone. Glad you sent me this. Rest of phone is fine. Disappointed with Verizon.

I have had a great experience with this company. Not one issue with having our replacement made. I would definitely recommend using Asurion insurance for your cell phone. The service center was pleasant and very personable. I work in customer service and they provided perfect service.

Contacted Verizon who put me in touch with Asurion. I was informed to go to nearest Verizon store for a replacement. Although I still had to pay $200, customer service was nevertheless awesome! Asurion was very informative on what I had to do and the process as well as time constraints on returning the damaged phone.

They were very thorough. I was very pleased. The replacement phone came on time. Their reps were very helpful in processing the claim. The replacement phone is working properly and at this point are very satisfied. I would recommend Asurion highly.

Although the phone arrived in good time, it has been only a month and this phone is now broken. In addition to this, the original phone that was mine was returned to me after I lost the package. I have shipped it out again this morning, in the original... That should work. But to the 1 replacement... It broke less than a month after receiving it. The replacement for the replacement was supposed to arrive yesterday but it did not. I hope to be reconnected by this evening.

The phone was broken at summer camp and I needed a replacement. The process was easy and fair. I was a bit confused about which SIM card to use, but the tech support guy was patient and professional and worked it out with me. I would recommend to a friend.

It was quick & easy to make the claim & get screen replaced. Within a few hours was all it took. The only drawback for me is that there a only a handful of certified repair locations & none is very close to where we live. Other than that the service is great.

The process to replace my daughter's phone when it was broken was incredibly efficient! It didnt take long to fill out the online request and she had her new phone in two days! Thank you for making it so easy!

You guys did great thank you. Wish my phone company didn't give us false information on the device. Thank you for quick returns... Never dealt with an actual person... That has some faults but also kept things speedy.

I loved how fast I received my new device with such wonderful service. I would also refer others to Asurion. I also like how it is easy to pay the deductible online with my credit card or bank account. This is a service I like to keep.

The customer service was awesome. I got my phone in a very timely manner with easy setup instructions. The only problem that I have is that the phone gets little to no service. I can be within 100yds of a Verizon tower and still only get one bar of service. This is displeasing.

The replacement phone I received only worked for about 2 weeks before dying - what's the point of insurance??? It's one thing to send me a refurbished phone but wholly different to send me a phone that doesn't work at all. When I called Asurion customer service, while the operator was nice, he was UNABLE TO HELP WHATSOEVER.

Listen if you remotely have an inclination to lose, break or damage your phone in any way get the protection. Nothing but great experience and extremely fast turnaround. My mom lost her phone replaced next day. My son broke his screen and we got a replacement next day.

I am very satisfied with your service in replacing my phone twice! I'm glad to have your protection for my devices. As good as new devices are sometimes things don't work and that is why we have insurance. Thank you.

This is such a great service for everyone with an expensive phone. All the worry is gone! Thank you so much for making this so easy and for your rapid response. The new phone arrived in 24 hours! Amazing service!

Was happy at first because it was quick and easy. However, the phone you sent me was defective so I sent it back and you sent me another defective phone. Finally I ask you to send me a new phone and so far so good but the first two phones were obviously refurbished phones. I am not happy that I went through a week and a half of not being able to use my phone properly. It was very frustrating. I'm not so sure of that on my next phone that I will get insurance.

Phone isn't working right. When I am on a call it has a lot of static. No can hear me and it cuts off on some of my apps. It is getting worse every day. I do not know what is going on with it. What can be done to resolve the issues with my phone. I cannot afford another deductible cost.

The new phone arrived very quickly, and was in great condition! I didn't run into any problems whatsoever. I was really worried about going without a phone for awhile, but the service was fast and flawless. I would highly recommend Asurion!

I am very satisfied with the service that Asurion and their representatives have provided. It is well worth the cost for the peace of mind! I will never be without their protection and will highly encourage all my friends and family to utilize the comfort their policy provides!

My daughter dropped her cell and it broke. The Asurion service was helpful and timely. The whole process from claim to disabling of broken cell phone to receiving replacement and return of broken cell was all steps explained and easy to follow. I would recommend this insurance to family and friends!

I dropped my phone outside in the dark and stepped on it, smashing the home button. I went to the Verizon store on a Saturday. They graciously filed my claim and my replacement phone was delivered on Monday. I followed the directions to set up my replacement phone and it worked immediately. Great service. Thanks Asurion!

The phone that I have received is messed up and the company will not do anything about it. After I called them 3 times they told me that I had to go to Apple or Verizon to get my phone fixed even though Asurion sent me the messed up phone. The company has great customer service but be aware.

Shipping was fast like it always is with you guys but the fingerprint sensor does not work on the phone right out of the box. Did every troubleshooting and setup settings but it clearly is broken. Wanted to ship it right back but the wait and hassle to reset my phone and apps back up sucks.

My daughter had an issue. It's her phone and a replacement cam with 2 day which is awesome! That phone, unfortunately did not work but once we notified you, a new one was here the next day. I understand things don't always go perfectly but the rep made sure it was fixed ASAP.

I had a wonderful experience with using my insurance to get a new phone once mine was stolen. It was perfect customer service! Unfortunately I need to return this phone as it does not work properly but I did have a great experience, thank you!

I was very pleased with the prompt and courteous service I received. I now have five phones (all of my family's phones) added to your insurance! I did talk to a rep and found him to be well informed and helpful to my questions noting my apprehensions. Thank you!

Asurion was very easy to file a claim with. They were SO fast in sending out a replacement phone. My daughter had accidentally cracked her screen and they replaced it. The deductible amount beats paying for a new phone anyway. We had absolutely no problems from start to finish.

Very swift response and delivery of new device with no issues. Extremely fair with the comparable replacement options as well. This incident that I just went through with Asurion is the exact reason and reassurance I needed to reinforce the decision to go and stay with this company as a more than suitable cellular device insurance. Great job Asurion!

My cellphone was damaged so I had to get a Replacement phone, yet the Original color I had was discontinued. So I had to get the only other choice left (Color: Black). It took 3 -days to get my replacement phone via Fedex. Other than that I enjoy my Google Pixel Phone through Verizon.

My phone was replaced promptly. The phone that was mailed to me didn't function properly so another phone (and an upgraded one) was mailed immediately. I am happy with how the process went. It was a cell phone for personal use. I will continue to make sure I have insurance on my phone for this very reason.

I have called to complain several times. You sent a phone that was being monitored by a plumbing company and they have since shut off the phone. Your customer service has been less than helpful. They keep trying to read from a script instead of coming up with a workable solution. They also have promised to send a proof of purchase so that my son and I are the ones that have to deal with the incompetence of your company. You have taken my money month after month and again to get a replacement device, yet you have failed to deliver a phone that actually works.

I received my new phone right away... Very pleased with the service, the person I spoke to was professional, helpful, and kind. I'm VERY SATISFIED... I would recommend to everyone to get this protection from Asurion. Thank you so much Asurion team!!!

I found the replacement process to be hassle free for the 2 LG Stylo 2 phones that I needed to have replaced due to damage to the screens. However, I received a declined coverage letter for a device that is not active on my account for an iPhone 4. I am confused as I didn't request a replacement for that line. It was deactivated over a year ago.

My rep was very friendly and informative. She was also very patient with us on the phone. She told us our options and let us decide what phone would be best for us since they did not have the exact phone we already had. I would recommend them to my friends and family to do repairs or insurance claims.

I can do everything online, and that makes the process very convenient. I have no complaints.

I tried to do my claim online, however that proved unsuccessful and I called and was helped immediately by a representative who understood exactly what my needs were and enabled me to complete my claim with ease. My new phone arrived the next day and everything went well after I contacted my carrier for further assistance.

We were on vacation in Mexico walking along the ocean when a child ran by and knocked my phone out of my hand into the water. We went the whole vacation without my cell phone, which was okay, until we had the flight home from hell. This was my first time dealing with phone replacement and it was just an excellent experience. I would highly recommend Asurion.

I had a remanufactured Droid Maxx that I returned because of screen issues and the second phone I got also had the same issue but worked slightly better. The shipping time and the fact that it was free was awesome though.

Always been the best and will recommend that customers use this service. Generally speaking of the best you guys are always #1. The reason I use them when you get them on the phone be sure they take the time to address the issues and solve the problem.

The first replacement phone I received was defective and Asurion helped me with checking it to make sure it was in fact defective & then sent me a second device that's so far working great. I received it in a timely manner and was back up and running in no time! Thanks Again! Great customer service!

If the deductible was not so high; I'd have rated it perfect. It just seemed like too high a percentage of the original cost of the phone. The phone was expensive to start off and I pay a pretty decent premium every month. The deductible seems like it should be around 10% not 30-35%.

My replacement phone came so quick!! I am so, so pleased with this service. I literally ordered at 4 pm and my new phone came at 9 am the next morning. $150 was so worth it to get a new phone. It was easy to fill out all the information needed and when I had a quick question their customer service answered right away. Would absolutely recommend using this service.

I got a new phone. Had Verizon do their voodoo with transferring what I had on my old phone onto the new one. Did one final thing to kill the old phone. Packaged it up in the pre-paid/pre-addressed envelope and dropped it in the mail. All is well.

This claim was easy and so fast. I was very pleased at how quickly you were able to process and get me my new phone! I received my new phone within 24 hours of my report. I would recommend insurance through Asurion and will continue to carry it for my family. Thank you!

Asurion did a great job in meeting the insurance policy I had with my cell phone company. I was able to order a new phone and received that phone the very next day. The phone is now working fine. Asurion did a great job!

I needed my phone replace. It was a speedy service and very friendly. Good friendly experience. Returning the cell phone was easy and quick. I would definitely recommend to everyone. I felt very confident on the service I got thru Asurion. Thanks for all your help.

I was told there was a 7-10 day wait on my phone - I was out of town and due to traveling I could have had it sent where I was - But on the 8th day of waiting I decided to have it sent to my home since I was leaving the next day.

Great Customer service. Very nice and very knowledgeable. I've been with Verizon for about 17 years. They're doing awesome job. I think this is my 2nd time using my insurance in 17 years. Great job. I thought I do not have insurance but I was very pleased when I find out I did.

I was happy with the customer service and expediency, my only complaint is the cost of the replacement phone. I am already paying monthly for insurance. I have had to get maybe 3 replacements over the course of 15 year, and I pay for insurance on the two phones on my account, and yet when I get a replacement, I am having to pay $150 out of pocket. That cost should be significantly reduced.

Asurion was great with quickly replacing my damaged phone which was swelling and I was told by Verizon that it could explode at any time. I am a nurse on call and needed by the next day and it was there. The only issue I have is the replacement has many dropped calls in spots I never had before at work. Not sure if it's because it's a refurbished phone or not.

I recently had my phone stolen & replaced it through my insurance with Asurion. It was a unpleasant experience but was pretty easy to replace. I only wish there was a way to get a lower deductible because it happened on my off pay week & I couldn't afford to replace till I got next paycheck. I would be willing to pay more per month in order to pay a lower deductible especially during a very unfortunate event like this.

Overnight delivery of new phone - all went smoothly. Instructions included allowed transfer of old phone number to the new phone on the Verizon network without long call to a helpline. Worked like a champ. My old phone was still alive - bad screen so transfer of data was a snap, Great service!

Worst customer service and experience I have ever dealt with in any company whatsoever. I was told last week a charge of 300 dollars would be refunded to my account, it was never processed and I only found that out because I was recharged 530. This company is absolutely ridiculous and I will never recommend or try your services again. 830 dollars from someone's account in less than a week can cause some serious issues. LESS than 1 STAR service. I want my refund processed immediately.

I lost my phone on a Friday night, called about 7:30 pm, explained what happened. The customer service individual I spoke to was very sympathetic to my problem and reassured me I would have a phone the next day. On Saturday I had a new phone in my hand. Very Well Done.

I could not be happier and grateful for this insurance. The screen was shattered on my phone, a few days after I bought it. The deductible is high, but, I have a brand new phone again. The service is fast and easy.

I broke iPad and phone. Everyone was super helpful and gave me the fairest and best options. They helped with getting me to the right person, the new pad shipped the next day as promised. Thank you for the problem free help.

When I contacted your Warranty Dept. for phone replacement, it was fast, painless and very thorough. Thank you for your fast response. My follow-on question is how long will my warranty continue on my replacement iPhone?

As advertised My phone got smashed and was dead, one call to Asurion and it was replacement was in the mail. Received within 2 days. Included simple and ease instruction on how to make it operational. Money well spent to protect my investment. Thanks for your service.

I had previously submitted phone claims in the past, but this time I was extremely impressed at the swiftness from the beginning of the claim until I received the replacement phone. It was so sweet. Keep up the great work. Thank you.

Very easy process. This is the 3rd time I have used these services and each time it has been exactly the same. VERY EASY!! Thank you. Always worth it to get the insurance for myself as I always seem to have use for it. Guess that means that I am not too good at keeping my phone too long lol.

My son was away at camp and dropped his iPhone in the lake. When he came home on Friday, I called immediately for a replacement. His replacement was received Saturday. Just in time for his return to camp that Monday.

I had dropped my phone in some water. And it didn't work anymore. This insurance is well worth the money. Replaced my phone without any problems. Very fast and easy. The people on the phone were very nice and helpful. The whole process was very nice and easy. Thank you.

So simple to replace my daughter's phone. When I called to replace it or find out procedures, the customer service rep was friendly and professional. Returning the phone couldn't have been easier and the replacement phone came quickly. Definitely would recommend!

I realize that your approach is a one fix for everything. In my case the it was overkill and more expensive. You sent me a new phone, required me to return the old one, and then I had to go to the Verizon dealer and spend several hours while all my data was transferred to the new phone and the old one was wiped clean. Even then I had to reset-up all my e-mail accounts and I am still running into issues with some. For much less money I SHOULD have gone to the Apple store, at the Mall, dropped off the phone, did some shopping, picked repaired phone up in 2 hours with no loss of data. I am sure if the phone had been lost or stolen or badly damaged your approach would be good. In this case it was not.

We were very pleased with the ease and reliability of the replacement process when our iPhone was damaged. Everything could be done online and the process was quick and simple. We were very glad that we had selected the insurance. Highly recommended!

I have had a few broken and lost devices this year. And the process to replace them was quick and easy. I got my new device the next day. It was easy to return my old device with the provided envelope. I would recommend you to a friend. Thank you!

Company quickly sent replacement once it was determine the phone had a faulty sim disk drive. Verizon did a great job setting up the exchange with the company. I have been satisfied with the customer service and would recommend to anyone. Thank you.

My iPad recharging mechanism stopped working four days before I was leaving on vacation and I didn't think I had a chance in the world of getting a claim processed in time! But Asurion saved the day. Not only did they make the process easy, they delivered my new iPad in two days as advertised! Awesome service! I definitely recommend them!

This experience was quick and easy! Everything was solved in a reasonable amount of time. Customer service was knowledgeable and helped when I had any questions with this process. Instructions were easy to follow and I would rate my overall experience with Asurion excellent.

The process was exactly as promised or described. Quick turnaround on shipping. Website was very user friendly! Easy return with envelope. I recommend this to everyone. Good investment with teenagers and phones!!!

The exchange process works great. No complaints. However, the phone battery won't last 10 hours. Refurbished equipment works, just not as long as my old phone. Would recommend this to friends and family. But it is not cheap... 10 per month for 28 months and then had to pay a deductible of $150. So $430 for a used phone with a half life battery.

The service was quick but the reconditioned phone I received broke just after the 10 day warranty time which I think is a poor warranty for a reconditioned phone!! So I had to take my reconditioned phone to get the screen replaced which cost me another $240.00! I was advised that I could do another claim but would be my last one for a year!

I thought replacing my phone would be a long process and I would be without a phone for a while. I was completely wrong. I filed my claim, paid, and the next day I had my new phone. Dropped my old phone in the mailbox and was done. Smile. Easy. No problems.

I have been meaning to reach out to your company, but due to overwhelming work and being out of the office, I was unable to do so. My claim was for the number ** claim # ** and it was for a Samsung Galaxy S6 Edge, but we were sent a regular S6 instead, also, the speaker does not work. Can you please direct me to whom I should speak about this claim. Thank you.

I am so happy that I actually got to speak to a real person versus a machine or online. I tried the online claim first with problems so I decided to call. The customer service was excellent! The rep was very helpful and knowledgeable.

It was easy to do my claim and receive the replacement phone. Thanks. It was a pleasure dealing with Asurion. Asurion made sure I received my phone in a timely manner. All of the sales representative that I spoke to were friendly. Although they kept bouncing my call around to different departments I still rate them all stars.

Keep getting a message on my phone that my phone is already associated with an Apple ID. Receivers can barely hear my voice during a phone call. I have to use speaker. This is the worst experience I've received from this company. Needs improvement of refurbished phones.

The process of having my phone replaced was painless, quick, and easy. There were no extra hurdles. The only problem I had was getting all of the information back on my phone, but it was mostly some missing phone numbers which I am slowly recovering.

Your representative didn't listen nor was she helpful, and she sent the wrong phone and I had to go through the process a second time. I still don't have a credit for the $149.00 error. I'm considering canceling my insurance.

Yes very happy with your fast service. I was back running in no time thanks!! I would definitely use your service in the future. The staff I spoke with on the phone was very professional and respectable! You guys made the experience so easy to deal with.

Very helpful and very happy with outcome! Answered all questions and received new phone in a timely manner. Replacement phone was bad and received another phone the next day. Asurion is very much worth the money and we will not be without it ever. Best investment ever!

Excellent service. Overnighted on weekend! Top notch. Thank you. Yes I would refer a friend and family members as well. Excellent service on the phone asap as well. Verizon tech transferred me over to Asurion and it was superb service along with friendly help. Thank you.

Rep was nice. Easy to return. They pay for postage. Cheaper to get a new phone than to have repaired. I cracked my screen. New phone came fast. Thank you Asurion for quickly replacing my iPhone.

I put in the claim at 10 pm & had next day arrival! Can't beat that!!! I would strongly recommend this plan. I wasn't happy about the deductible but was definitely excited when we received it in less than 24 hrs.

Asurion replaced my iPhone 7 Plus, and had it delivered to my house in less than 24 hours. My family and I have always been pleased with Asurion as we have broken numerous cell phones over the years. I would highly recommend Asurion to everyone.

Had my replacement phone in less than 24 hours. Very helpful. Saturday delivery was fantastic... A+++. Pleasure doing business with... I pay a lot for my protection and it still cost one hundred and fifty dollars but I was back in action in under twenty four hours so that was great.