Asurion Reviews

First replacement phone I received was corrupt and wouldn't charge. Second phone I have to charge every few hours and still doesn't hold a charge. Due to the fact that I've had to spend countless hours trying to resolve this issue with Apple I've literally given up and carry a charger everywhere I go.

All good. You guys work fast and easily. Thanks for making the process very painless. The phone was shipped on time and the return was simple. I will definitely recommend Asurion to my friends and family.

I was never told exactly what to send to Asurion/Trip Mate. I kept having to call and was told I was missing things. If I did not call, I would never know. Terrible experience and I'm still waiting for my claim to be finished.

I've used Asurion a number of times. It is such an easy, automated process from the onset of the phone call to them, receiving your new phone within 24 hours, setup, and return of the old one. I would definitely recommend Asurion to anyone.

Phone was stolen. I made a claim, paid deductible and new phone arrived in 3 days. Great service. Well worth getting the insurance. Love it, I would recommend it to everyone, especially how expensive these smart phones have become. I'm glad I did it.

My phone cuts out when I make and receive calls. Hard to understand people when the phone keeps cutting out but other than that phone is good. Just disappointed that I can't understand anyone when I make calls. Is there any way to send back and receive a better one because I can only text pretty much.

The replacement phone has a broken microphone. When making calls, the person on the other end hears constant static. When using Bluetooth headsets with a separate mic the problem doesn't occur. Therefore, the phone was sent to me with a faulty microphone. Extremely inconvenient and disappointing.

Lost my phone - It was a very easy process getting a replacement phone. Although my phone was not available anymore I was given a later version which was similar. I wasn't sure how to get another phone but the representative replied to me on the chat right away. I would definitely recommend.

My phone was damaged by salt water when the wind blew my chair into the sand with my phone in the pocket. Submitting my claim online was very easy and Asurion made the transaction much more pleasant than I expected. The phone was replaced quickly and the return of my damaged phone was easy as well.

I gave an average score because one cell phone did work but the other replaced S7 Edge phone never worked when we got it. Access another replacement online is difficult and not easy to navigate to ask for another cell phone replacement. Hope we can replace cell phone that never worked when we tried to activate it. Thank you.

The replacement was accurate and quick the service, I like the fact that it was just one day turnaround from the time of the replacement order. The people I spoke to were very professional and extremely knowledgeable. Received the case with holster and it's a nice combo, the phone is protected and it fits very nicely. Great for when I'm at work.

The replacement phone was sent in a very timely manner. The directions to clear my old phone and set up new phone were clear. The return process of old phone was clear in the directions and the process was quite easy to follow. Envelope for old phone was provided.

I was very happy about no issues / no problems with replacing both phones. Communication really good, telephone representatives worked well with me. Really helpful, they really understood my needs. The best part, if they did not have the model they upgraded w/ no extra fees.

Was very dissatisfied with your service. While putting in the initial lost phone claim we were cutoff and had to try again. Had to submit it as a damaged phone because that's all it took. Then I was constantly called about returning a damaged phone. Service was poor.

I was out fishing with some friends. I had just caught a fish nice 45 pd striped bass. My buddy took my picture and I put the fish in the chest, turned to him and took my phone. I forgot to wipe my hands. The phone popped out, flipped into the air and into the ocean. Asurion to the rescue.

My husband's phone fell into the bay on a Saturday and I immediately called and placed a claim. The phone was delivered to his office Monday morning. No issues, it was just as promised. I was hesitant about paying for the insurance because I did not like the idea of a refurbished phone. However, the phone looked brand new!

I can't say enough about the outstanding service provided by Asurion, the few times I've needed their services was always a swift and pleasant experience. I definitely would recommend Asurion to friends and family. I've used them since day one of signing with Verizon and have no regrets.

My son broke his phone and since he is a teenager with a girlfriend it was a major crisis (That is of course how he felt. Mom and dad were not as concerned)! I love how Asurion makes it so easy to have a phone replaced when needed. Thanks!

Two months after the front glass broke & was replaced (#1), the pixels in the screen failed (#2). For #1, an in-home installer was available next day to replace it. For #2, a replacement phone arrived the next day. No hassles. Fast.

We were pleased with Asurion as they responded quickly to our problem. Our phone was stolen abroad and we were able to report the incident quickly and Asurion was able to send a phone quickly. They were professional and understanding during this difficult situation.

The whole process was expedient and pleasant. Thank You!! I would recommend your services to all my colleagues. I chose to utilize your services through my carrier, they were as well courteous and knowledgeable of the processes. Once again thank you... Have a great day.

Unhappy. Refurbished phone stopped working within a week. Had to buy a new phone, no time to deal with mailing back and forth. The refurbished phone did arrive within the 24 hour time period. I will contact Asurion and attempt to get my $140.00 back. Wish me luck.

My device kept coming up as out of stock, unavailable. Dragged on for MONTHS. Finally called and asked what was the point of having insurance if I cannot get a device replaced. At that point they upgraded my device. Aside from an expensive deductible, I'm okay. Wouldn't have even paid that much of a deductible for the original device.

Asurion was very helpful and professional. I was treated courteously. Directions were easy to follow and the whole process very painless. I would recommend them to anyone with a new iPhone because accidents happen and the comfort of knowing they will help is important.

I was basically told that a phone on my plan would not be replaced under the insurance because so many claims had been made within a certain period of time and my insurance was canceled. I was advised that I should have called to reactivate the insurance. All the while, I was paying for insurance the whole time and it was never canceled, so I insisted on your company replacing the phone. I have never been so dissatisfied. I spent nearly 3 hours on the phone between yourselves and Verizon. Horrible service.

Phone is not working. As I am writing I can not dial out on my phone. I have been experiencing dropped calls or people saying, "I can't hear you" or "You're breaking up." I constantly see a sign saying "no mobile available" and I live a block from a Verizon tower. I want a replacement.

Excellent Customer Service. Very responsive and informative. The only discrepancy I had was when I called and asked if had to return the battery, the first agent said yes but after reviewing the directions and calling back the second agent said no.

It took two phones before things were right. I'm happy with the one I have now!! I had to go to Apple twice before checking the phone and the battery which was bad in the first one you sent plus 4 trips to Verizon and then another call to get the iCloud straightened out. A time consuming mess plus my trips to the post office. Well all in all I'm happy with the insurance!!

Right around the 4th of July my phone fell into the river. I went to Verizon store and they informed me that I didn't have insurance but knowing that I did purchase insurance. I was forced into buying another phone. As I am a firefighter I needed my phone. After calling and looking for my insurance papers, I went back to Verizon and after going back and forth they finally found that I did purchase insurance so I returned the phone but having to pay a restocking fee, I finally was able to make a claim with the insurance. But the first lady I talked to took my information, wasn't willing to talk to the lady at the Verizon store and she hung up on me. So had to call back.

I have always had a positive experience with this company. I have not been disappointed yet! I would recommend using your company for insurance on any electronic device. Devices were promptly received and any problem was always dealt with and if the device was not available one of greater value was offered.

I am a realtor and having a working phone is a must. Within 24 hours I had the new phone and it took less than 5 minutes to activate. The replace phone I received was updated. It felt like I had new phone all over again.

The response was amazingly fast! I filled out the online request/information on a Thursday and received the replacement for a stolen iPhone 6 plus on Saturday noon. My only complaint was that I had to pay half the cost or $199.00. If I had realized that I may not have bought the insurance.

I owned an iPhone 6 Plus and Asurion had no new 6 pluses in stock, so they were really accommodating and sent me a new iPhone 7 plus new in the box. The customer service was not as helpful as the management team, so I suggest if you are having an issue with customer service ask to speak with a manager. Thanks management team.

We were devastated when the iPhone 6 was crushed and discarded. The approval and replacement process for this phone was handled promptly. I contacted customer service with a question and was assisted in completing the application process. The replacement device came in the time frame promised and was easy to set-up.

Giving you one star is a better compliment than deserved. This was the absolute worst customer service I have ever had in my life! It took me over two weeks to get a new phone because you wouldn't take my payment. Twice I was told it was taken and my phone was shipped and it wasn't. I had to call 8 times to finally have the issue resolved. Then I was charged $15 more. I was told I'd receive a check for the amount I was overcharged. But no, still no check or any word on it.

I had trouble with the phone I was sent as a replacement... I felt it was a refurbished phone. Anyway I called one of your associates and she was so kind and so nice and I had a new phone the next day.

My husband had accidentally gone swimming with his iPhone in his pocket, he had gotten two weeks prior, and Asurion was very prompt in getting him a replacement. Much better to pay the replacement fee than the cost of a new phone. Having insurance is worth it.

I really liked the woman who answered the phone and helped me. We had never had a damaged phone before. Your online system and helpful staff made the experience streamlined and clear. I would recommend this insurance to anyone who owns a smart phone.

The experience was not as painful as anticipated. The shipment was very fast and process was easy. It was an overall good experience and I would recommend it. The phone I received has given me no issues so far. I would have liked to have had a new phone, but the refurbished one that was provided has worked great.

The process was very simple in regards to filing a claim. It was processed immediately and the turnaround time was prompt. The overnight delivery of the replacement phone was a lifesaver to say the least. The phone is shipped to you with detailed instructions as to how you ship it back to the designated location.

I was extremely happy and impressed with the customer service as well as the speed that I received a new phone. Not only once but twice. The first phone came in with a hairline crack but they were so accommodating and kind. Great Company!

Asurion quickly replaced my stolen iPad. The process was simple and straightforward. The online form to create the claim was simple, intuitive and very easy to complete. I would recommend Asurion insurance to who owns a phone or tablet. Thanks.

My phone was damaged and the process for having it replaced was as quick and easy as I could want. I had my replacement phone the next day, Saturday shipping at no extra cost. The process was painless with no hassles. I am very happy with the service provided.

Thank you so much? You guys are amazing. You sent me my new phone exactly one day after my other phone was cracked. Thank you. Without you guys, I would have been paying to get my phone fixed, for a lot of money? Instead I only paid 199 for a new phone.

I appreciated the assistance from the representative at Verizon. With a broken phone I was limited in completing the affidavit and sending it so he helped me with it. I am happy with the new phone and will continue to use the insurance program.

The process of getting a replacement phone was great, fast, and simple. However, the replacement phone that I received is getting very hot sometimes. That was the same problem I had with my old phone. Also, I requested a new phone and received a refurbished phone instead. The phone I had previously was new when I got it.

Professionally handled in a very timely manner! The process was easy to follow in timely execution from the replacement phone to the return of the old phone. We appreciate everyone's courtesy and even kindness. I would recommend the company and the coverage to anyone with a moderately priced phone.

Asurion was very helpful. I received two phones that also, did not work, but Asurion found me a working phone and sent it to me to use. They worked with me until I had a working device. Would recommend, well worth the fee, and better than having to purchase a brand new device.

It was great experience. I called about my broken phone Friday afternoon, the assistant helped me even fill the form and Saturday morning I received a new one. Great and fast service, I would recommend to everyone. Thank you for all your help.

I had the unfortunate experience of my phone being dropped and busted. Not only the screen but the phone would no longer work. I contacted Asurion immediately on a Friday night. My phone is the only contact I have with the outside world other than Internet. I had a phone the next day on a Saturday before noon. I restored all my contacts, pictures and everything through the cloud and I'm very happy with this company. I would never have an iPhone or any phone with out this insurance. A+++. I would highly recommend them.

Thank you for helping me out. I had a scary accident and my new replacement phone broke. I read reviews that online saying Asurion would not replace it and I would be cut off but that did not happen at all. I was so upset but Asurion helped me every step of the way. Thank you Asurion for everything!

Using the insurance for my phone was very simple and pleasant experience. I have not used Asurion in the past. The person on the phone was very kind and patient with me since I'm not very good with technology, it was very helpful and simple. I hope I don't have to use the insurance again, but my phone was not working properly. If I do, I will know that my next interaction will be a pleasant one. I would like to thank you and your staff for doing a good job. Even when I received my phone, the instructions were very helpful and easy to read. It was hard for me to part with my old phone because I had it for so long. Again, thank you for making my technology experience very easy.

Great job in the quick replacement. I do not like the cord you sent as it won't fit the phone with cases in it. There was great service though in overnighting the phone. I also liked the fact that the interactive GUI was simple and easy.

I had to use this service since my iPhone 6s got wet. Submitting a warranty request was very easy, however the phone sent to me appears to have been refurbished and has some glitches with its screen, which is why I gave the service 4 stars. For the price each month and the price for replacement, I would expect a new phone.

Everything I expected. Order was easy. Customer service was nice. I was expecting the deductible was going to be much more. It turned out that it was right in my price range. It would be nice if online ordering was easier to navigate. I did have to call in though.

The manager Eva or Eve, forgot her name, was rude. She basically told me she didn't care about my business and that she would not help me. I have purchased 2 TVs, 3 laptops, 2 printers, and 4 cell phones, and 2 smart watches that are all insured under Asurion. None of my products have had to be serviced until today. My tv went out and they said the warranty expired roughly 6 months ago. I said, "Seriously ma'am I have a great number of products insured with your company and have never had to use it. Surely there is something you can do." She didn't offer a discount or anything. And her attitude the entire way through was "oh well!". Mind you I only have insurance plans with 2 other companies and I have never experienced such rudeness. They have all helped in one way or another. This company does not care about its customers. It will not work with you.

I dropped my phone in water and went to Verizon store to see if anything could be done with it. They told me no but that I had insurance on it but would cost me anywhere from 100-150 to fix it. Long story short, he talked me into a new iPhone 7. NOT telling me it cost $660. I called Verizon and they gave me the info to contact Asurion. I called them and within 24 hours I had a new phone. It was easy and everyone I talked to was. Super!!! I have coverage on this phone and should something happen I will call them directly. I will never go to a Verizon store again.

I tried the online process first, but it was confusing. I spoke to someone and they were super helpful in getting my replacement taken care of. Much easier to call in rather than submitting a request online.

In 2 months I had my phone damaged while on vacation and then my replacement was stolen a month or so later from work. I'd never had any issues with my phones in the past so when this happened to me twice in such a short time I felt really depressed but you guys made me better. I was worried about the pricing for the 2nd replacement but it worked out well. Thanks.

I have carried Asurion for years and have made a few claims on various phones. Previous claims were extremely easy. This claim was extremely difficult. I can not blame Asurion for all issues including the fact we were traveling at the time of the claim to various cities and I understand there are safety measures in place to prevent fraud. With that being said there were other issues with my experience that were terrible and extremely time consuming.

Very pleased with Asurion's replacement policy. Everything went smoothly from filing claim to receiving replacement phone. I had occasion to speak with Asurion representatives during this process and they were all extremely helpful. I recommend Asurion to any potential customers. I received a Galaxy S6, however I do miss some of the features on my S4.

The phone arrived the next day. It took approximately three minutes to file the claim online. Having teenagers, I really need reliable insurance. Having Asurion makes my worries a lot less. Excellent!

The phone arrived with a minor scratch on glass. I didn't notice it until after I loaded my phone. After paying $200 for a replacement, it was disappointing to see but I just deal with it. Other than that, the phone seems to function fine.

Asurion services were great, very professional and proficient. I will definitely recommend your services to everyone I know, I appreciate also your accuracy and how the representatives were patient and caring. Thank you kindly for your assistance. I will continue to do business with Asurion insurance.

The process to report my damaged phone and resulting quick actions to get me a replacement were 5 star for sure. I was a little surprised at the $149 fee associated with replacing the phone... which was a refurb unit. (It's working great, no issues) - the fee seemed high for my paying insurance since I've owned phones in general. Hence my 4 star rating.

I strongly advise anyone to avoid this company, Asurion. My computer had just entered the extended warranty period when it started overheating. The service I had from the manufacturer was top notch. The computer started overheating because the rear cooling fan was going out; plainly evident by looking through the clear side that it was barely spinning. Rather than do the logical, and sensible thing of sending a replacement fan, or taking it to a certified repair shop, I had to send it in. After getting a second shipping package, because the first one was the wrong size and had inadequate packing materials, I sent it to them. Less than a week later, it was left on our porch, in the rain, with no prior notice it was being shipped back. Yes, I realize this is the fault of the parcel service, but, with some notification, we would have expected the package and it would not have sat in the rain for who knows how long.

One of our company phones was discovered damaged one day with no known cause. The damage resulted in a broken screen and bent frame right at the charging port. Asurion mailed out a replacement phone immediately and arranged for the old phone to be returned with ease. Excellent service and I would recommend the company... as long as you follow guidelines you are covered!

I received great service with this company. My son's phone was accidentally under water and would not turn back on. After getting the paperwork needed and filled out we had a new phone within days of making a claim. Thank you so much! I would highly recommend Asurion.

I was told by Verizon agent that I should have been told I could have taken to a local provider and had broken phone face fixed for $50, instead of the $150 I had to pay. Cost was expensive even with insurance besides that the person that helped was awesome.

The person on the phone was very helpful. Received the phone the very next day. This was great! The instructions in the box were not helpful. These should have 2 options. 1 who use iCloud versus ones who use iTunes. The instruction are only for iTunes. I ended up at VERIZON for help.

It works fine so far. It's no different from the original as far as user usage experience. This kind of insurance is essential these days. Never get a phone without it! I think automatic "cloud" backup (same as for tablets, laptops and workstation computers...) should be the norm for smart phones, but a phone that works good enough is better than no phone.

Incorrect labeling of my claim. I explained to the person I spoke to that the iPhone was not able to be returned. Then without notice you took $300 from my account. When I called to ask for a refund, I was told maybe in 7-14 days I would get one. This is not acceptable. It was a mistake by the person who took in my claim not me, I should not have to pay for their mistake.

Very fast and friendly. The people were very professional and did not give me any problems at all. The phone came on time as promised. I then took it in and had all the data replaced and it's working out just fine. Thanks for the great service.

The representative that I spoke to was friendly and helpful. I received my replacement device within 24 hours and I received emails for both the new device as it was on its way to me and an email when they received my damaged one.

You again shipped a faulty phone! Plugged into charger and it started smoking. An hour later it didn't work. Went to get another phone and couldn't transfer the sim card. Paid a total of 300 dollars to get two faulty phones; made us jump through hoops to fax information that you already had from the first two times! And then I had to buy another phone! Furthermore, I want to get money back on the phone and I am sending it for a lousy 6.50. What we want is our money back! We wasted $300 to get nothing! And now paid double!

Replacement of the phone was fast and efficient and saved me a lot of money if I had not had the insurance. The process was easy to understand and the cell service provider was knowledgeable with the process and that was helpful also.

The process was very easy to get my son's iPhone replaced. The service people were very friendly and helpful. Thank you for the experience. Everything was done in a timely manner and the process was explained in great detail. Thank you for making the experience easy.

The phone sucks!!! Your customer service was excellent! :) The phone keeps doing all these strange things, is unresponsive, you name it! From Day 1 - thank you very little for a piece of CRAP that I paid $200 for! I will be calling for a new phone tomorrow as I am fed up with this one!

Filed claim 10 pm new phone at back door FedEx at back door 9 am next day. Very disappointed in the phone protector case that was sent. Very thin generic piece of plastic. Not name brand replacement one for one. But very satisfied with the phone delivery and quality of service!!!

Very fast service. I appreciate the kind lady that helped me. Thanks again. The process was very smooth and the employees are great. They are there to help you and they do. We didn't want to have to bother anyone with the phone but he had propped it up on everything to get to charge, nothing worked. The service was great.

I was pleased by the quick response! The people on the other end of the line were very helpful. When our connection was lost I was able to call back and another tech was able to complete the transaction. They were fast and thorough!

Taken 3 months to get my phone to happy about that. So I was not able to keep in contact with my daughter. Why couldn't you just a temporary phone? Until the the right phone showed up. I'm a truck driver over the road and it is important that I am able to get in touch with my wife and kids! Thank for nothing!

The website was not easy to use. The replacement phone rarely works. Can't answer calls or place calls much less play games. Sometimes it works sometimes it doesn't. Will have to replace the replacement. Disappointed to pay money for another broken phone.

So I received the phone, and parts of it doesn't work. The back button on the phone doesn't work, or works when it wants. Or suddenly I'll be for example reading something and suddenly if say I had hit the back button like minutes or even hours before it will suddenly work then and back me out of what I was doing. Tried to place another claim online but told me I had to call. I hate calling people, I'd rather do something online. I basically gave up. I'm not paying for another one.

Having gone through this three times I really feel you scam people with "your find my iPhone is not turned off". That is not true. Is that a form letter? Stinks! That letter should NOT be emailed automatically. Poor customer service! Don't believe this answer will make a difference. Oh well.

My grandsons iPhone got damaged and got it replaced next day. The buttons on the side quit working. Couldn't turn up or down. Went to Verizon office. They couldn't do anything with it so they told me to send in a request for it. Got it the very next day.

Very pleased with how fast I was able to be using my phone! I called and had very nice lady walk me through the process of setting up my phone. I would recommend this insurance to anyone with a cell phone (smartphone). Thanks for being a great company!

Service was excellent, prompt, and professional. Our phone broke and with our Asurion insurance, it was promptly replaced. We would give it our Highest recommendation and would happily sign up for this coverage again. This is a great and valuable service. Thank you!

Encourage by immediate service provided. Will recommend to a friend! The phone was delivered in a fast and easy way. I would have missed a lot of personal calls due to my phone was The Only means of contact. I appreciate your loyalty and thorough service.

Great customer service. After troubleshooting, the representative ordered a replacement for me. The device arrived the next day and I had no problems with getting it activated. Each month, I look at my bill and say, "why am I paying this additional $33.00?" I looked at my no hassle replacement and said that's why.

I was please with how fast my device was returned to me, but after a week or so, it said it didn't recognize the SIM card that was issued with it and that I needed to purchase another one through Verizon. I haven't gone in yet, but I’m curious to know why it all of a sudden didn't recognize it.

My phone claim was submitted on a night and I received my new phone the next day. Unfortunately, the replacement phone was broken. I called and was sent a new iPhone 6s within a couple days and I am satisfied.

I was told day one, that when we lost our phone that it would be 2 days. Then every other day they kept to their 2 days. I also had another company watching this transaction. It was like 3 wks without the phone. Verizon finally sent me a backup phone. When they finally got my phone they were spot-on. I can't wait until I can get away from Verizon. They were not honest with me when I purchased these items. Shame on Verizon.

The customer service representative was very professional and was so helpful! I don't know what else to say except that I was very satisfied and glad I pay for insurance! I would recommend Asurion to all of my family and friends and coworkers. Thank you Asurion!!

My replacement phone came quickly. It was packaged well and securely. The device is in immaculate condition and works beautifully. The process was easy and easy to understand. I would definitely recommend this company to anyone for phone insurance. They sent constant emails updating the status of my claim and let me track my device once it was shipped. I did not have any concerns or worries.

I usually take great care of my phones, and use them till they wear out and die, despite offers to upgrade. I resist and avoid change. But, change could not be avoided when I accidentally took my cell phone swimming and it drowned. The panic and stress was greatly reduced when Asurion handled the matter with calm and compassion and replaced my phone immediately - the next day; But, this will not happen again, unless there's a flood or tsunami.

Getting my device exchanged was quick and easy. All it took was a phone call, answer a few questions, give out my address and the next day my new phone was here. There wasn't any hassle. The person on the other end was friendly and considerate of my needs. Thank you for your service.

Replacement of Samsung tablet came within time promised. I am satisfied with my new Samsung. I would recommend Asurion to my friends. I am sure they would receive the same service. Part of the problem with my old tablet was it was losing the charge and needed to be rebooted more often. Thank you.

After shattering my phone I ordered a new one at 10 pm and had a new one the next day. I was very pleased with my replacement device. I has an older model and was provided with an option to upgrade to a new phone. Only thing I don't like is the amount of the deductible.

The process was easy and they even allowed extra time to return the broken phone. I would not hesitate to use this service. The price was fair considering the price of newer phones. I will use again. Phone support was quick and easy.

The last representative who processed my claim seemed the most sympathetic to my issue. I validated the claim as instructed and got an email confirming that validation but then when it became time to process the claim two representatives implied the validation wasn't received which delayed the processing of my claim... Already frustrated with being without a phone for a few days... it added to the frustration. Needless to say the process needs to be reevaluated.

This insurance policy provided for a new phone to replace a damaged one after completing a request online and paying the deductible. The process was straightforward and hassle free, and the new phone was shipped and arrived quickly. We appreciate the quick response time.

It was great experience when someone actually cares about my phone. Asurion replace my phone right away next day. I don't have to wait too long to get my phone back. I was going crazy because my phone wasn't working and I depend so much on it. Thank you guys so much.

Asurion makes it really easy to deal with an unfortunate circumstance. It is a fast and simple process. They replaced my device and even some of the accessories that had also been lost with the phone, which is more than I could have asked for. This service gives me peace of mind.

Quick response. I think if you offer the lost and stolen paperwork on your website instead of us trying to print it and sign it and send it back I think you should cross reference it with our service provider what phone we have what happened to it as far as lost stolen or damaged. I think that's the only part that takes long is when we have to fill out the paperwork and send it in copy paste and send.

Asurion handled my claim efficiently and quickly and the replacement phone was there the next day! I had even called in the afternoon the day before. It was good to know that my mom would not be without her phone for no more than 24 hours. The person handling my request was knowledgeable and friendly.

Unexpectedly great service. I reported our phone was damaged at 4:30 pm. The new phone arrived on my doorstep the very next day before 5. I couldn't believe the quick turn around. I am very pleased with the awesome service.

Turned my claim in around 5 pm, and a new phone was at my door the next day by noon. Super easy to transfer things. Was a good experience. Phone I got has been great. Nothing wrong so far, hopefully won't have to do it again. I feel the $150 deductible is a little much, considering you already pay 600+ for phones nowadays.

I would have given 5 stars but I could not get the online claim site to work. When I called, I was treated like I was their only customer. I received my new phone in two days as promised and all my questions were fully answered. I wish every company treated their customers half as well as Asurion treated me!

I was happy with the turnaround I had on a phone to replace the one I damaged. Actually, I was amazed that this new phone arrived here in rural Montana in less than 24 hours, actually about 12. Asurion definitely has my recommendation. I have no reservations about this service.

I had been putting off this process for months. I was very happily surprised when I finally did it. I could not believe that I received the new phone the next day. The process was simple and quick. I'm sorry I didn't do it sooner.

The time it took to confirm the problem was a bit lengthy. The rest of the process was absolutely excellent! God Bless! The response was excellent and the product which I received was in excellent condition. The transfer of data was very smooth.

I was happy to learn that since my first claim was incorrect, after sending it back I could get a credit towards filing the new claim. It made the time cut by half which was awesome. That was a quality customer service experience. It has been a long time since I've had such a good experience.

I reported my phone damaged and no longer working. After which, I paid the charge after being told I was able to rec. a replacement phone. I was so happy because I rec'd my replacement phone in the mail the next day. This is an excellent service.

They were very efficient and call to let me know that the replacement phone was still on backorder and I was not inconvenience. My phone is working great. I appreciate the quick service. The person who took my information was great and told me they would call. They call my cell and also the alternated number.

The process went very well, and the replacement came right on time. It was rather expensive for replacing an older model phone, considering the monthly payments I have made for a long time, so I am not sure I will continue. My wife would have preferred the same model she had (size, format) but it was not available so she had to "upgrade".

Process to replace phone was easy to follow. Confirmation of receiving the paperwork was fast. The phone was sent shortly after that confirmation. I received phone the following day. Phone was like new condition. Very happy with services thru Asurion.

I am very satisfied with your service just not the replacement phone. I know the fault lies with Verizon but I would have liked the Droid Mini like I had. The service I had with Asurion was great, and the person was very helpful and nice and the service was fast. Thank you.

I dropped my Samsung S7 and cracked the glass on the back in three places. I contacted Asurion online and had an excellent experience. Instructions were very and the return process was very easy. Their mailing service was very fast - IT TOOK ONE DAY TO GET NEW PHONE! Returning my broken phone was simple - just return it in the postage-paid envelope they provide. Thanks for a great deal..

Very impressed with Asurion service/support. My purse was stolen with my iPhone and they were very responsive and had a replace phone to me within two days of my loss. Definitely recommend you consider them.

My new phone I received in exchange for my damaged one seems to have a problem with the hearing mechanism when I call people. It's all the way turned up but still seems to be very quiet and can hardly hear people when I'm talking to them.

Fast... and met every promise expected from the coverage! Made me proud of my decision to buy this insurance. I depend on the phone for my living. Asurion was fast, simple, and reliable. I couldn't, and you shouldn't, expect any better service.

We appreciate your very responsive and quick response to replace a phone that failed to perform all phone operations. Although the first replacement did not operate correctly either, you quickly sent a 2nd replacement to us that is working. Again, we appreciate your very quick response in meeting our phone service needs.

Very professional. Resolve my problem and got my phone the next day. The phone was lost. I was able to program the new phone with no problem because of the backup of iCloud. I recommend a Asurion. The phone is in good working condition and I have no problem with the new phone they sent me.

I have lost my iPhone at Sydney airport in Australia. After coming back to US, I tried to contact to Asurion. It was easy because I was able to issue the claim by website. I satisfied quick delivery and replaced device. I did not expect to receive lightning cable, but it was sent together.

Incredible, fast and reliable service by your team. In fact, the phone arrived exactly when you stated it would arrive. Likewise the detail that you provided on how to remove from find my phone and to reactivate the phone was spot on as well. The only concern I have is that the phone has touch issues and is slow to respond to Wyatt's touch at times and he gets frustrated with it. We are contemplating resetting the phone but unsure if this will solve the issue.

The biggest issue was getting the claim form done. One was started in the store. I was unable to access it. Your prompts suck! Then everything got deleted or I thought they did! It was a total mess. I had to drive an hour back to the store so they could help me with the claim. What a mess. You need to fix your website!

I can't believe the trouble I had to go through to get a replacement device. I live 45 minutes away from a Verizon store and I had to submit my paper claim as well as my identification because it wasn't made easy for me to print the documents and email Them back. Totally ridiculous and I will be contacting the Better Business Bureau.

Received the replacement item (eclipse wifi product) and I'm enjoying my wifi again. I would recommend that everyone purchase the insurance just in case something happens to their purchase products. It's a good investment to have even if you think that you don't need later on down the line.

When starting the claim, some things were hard to figure out. We were not able to answer some questions because our device was stolen and could not access it for answers. We had to chat with customer service a few times. Once we figured all that out, the rest went well. We got our new phone quickly.

Very satisfied with the short amount of time it took to get the replacement phone. Would recommend this insurance to anyone, as it is very convenient and fast. Have used the insurance in the past, with great results each and every time I have had an issue with the devices I have purchased from Verizon, which Asurion insurance covers. Thank you for being prompt.

I really didn't like the fact that I paid $150 for a refurbished phone. I should be getting a brand new phone or at least fix my phone then return it back. I won't be getting phone insurance through Asurion anymore.

I have been a customer with ATT for 13 years. Never had to file a claim and now that I need to file one, it has been 10 days since I started all of this. They tried to tell me that my dl was expired but it doesn't expire until, 2020, so the 25 dollars they charge you every month for the family plan, you should just put in a savings account for a rainy day. Because getting them to do what you think they are suppose to won't happen. Go to the Apple store and they do the something with Apple Care, same plans as ATT for an upgrade.

We have had the misfortune of needing your services. It didn't matter the time of day or the reasons why we have had our replacement phone within 24 hours. The service for the return of the old phone could not be easier. Great customer service.

Outstanding how fast the replacement phone arrived. Replacement phone was as if the phone had never been damaged. It was very easy to order the replacement phone, only took a matter of minutes. If I have any issues in future I feel secure knowing I have Asurion insurance.

My phone wasn't working so I went to Verizon where I purchased my phone. They sent me to the Apple store. They said that the software in my iPhone 6 failed and I needed to replace my phone. Thankfully, I had Asurion. Instead of $600 or $700 to replace my phone, your wonderful coverage cost me $150 and I had a new phone within 2 days because it was the weekend. Thank you Asurion!! Great service!!

Well done, quick and easy. Did online which I usually try to avoid in situations like this where I want guarantee I'm getting the right thing, but interface was very user-friendly. Only problem was told next day and it took 2. Not big deal but mistake.

What a series of hoops and phone calls and drawn out miscommunications. It seems to me that with today's technology, there could have been a much easier way to handle that situation. The customer service reps were courteous and helpful and eventually the situation was handled.

My son had his phone stolen while on vacation. I was able to jump on my phone and fill out a quick form online, took me not even 15 minutes. I received an email shortly after stating my claim was approved. Being a Saturday I didn't expect the phone until Tuesday but to our relief that Monday it was delivered. A few quick steps to activate his new phone and he was good to go.

The warranty replacement for the broken smartphone was easy and fast. The whole process only took a couple of days. The directions were clear on how to process the old phone for return. The packaging for return arrived in a day or two. Could not have been any easier.

Well we had a phone that was lost. First thought was to contact Asurion for replacement. Talked to an advisor and or online website and no more worries! Phone was shipped overnight and back in action in no time. Couldn't be happier with the company or the staff. Thanks Asurion!

Lots of times companies don't live up to your expectations of what you can expect from their service or level of customer service. Not so with Asurion. My claim was handled promptly and professionally. The representatives were courteous and understanding at what could have been a very stressful time. I will continue to recommend this company.

Asurion has refined the replacement process to be so easy, fast and painless. Well worth the monthly payments for phone replacement. I recommend this program for anyone with a cell phone. In addition the followup to check on how everything went with the exchange shows they truly care.

We received a replacement for my son's iPhone the very next day! I was impressed seeing as it was like 10pm at night when I paid for the deductible!! My son couldn't have been happier. A 20 year old without their lifeline is not a good thing!! Awesome job Asurion!!!

I took my broken phone to a Verizon dealer where the service tech filed the claim with Asurion. He stated I would have a new phone within 12 days. The new phone was on my doorstep in under 24 hours! It came with an envelope, prepaid, for the old phone to be sent back. I just put it in the mail box the next day. All my info was already on the new phone. It could not have been easier. That's the way to do business.

My granddaughter's boyfriend stomped her phone and it shattered. I filed a claim with Asurion and it was fast and we had a phone just in a few days. I am very please with Asurion because to fill out a claim is very easy, the instructions are very explanatory.

Outstanding job. Everything was done in a timely matter. It was done the next day. I didn't lose any time without my device. Thank you. Very happy with your service and your customer is the best OUTSTANDING PERFORMANCE. THANK YOU.

Always fast and professional! The best at what they do. User friendly online claim. As a business owner my phone is very important and without it can cost thousands of dollars. I have had to use Asurion many times. And each time they never fail. My phone arrives in the morning even with a claim at 7 pm. Unbelievable!

Asurion replaced my Samsung Galaxy S6, when I lost it, or it was stolen. Usually, I like to speak to a live person when I have a problem or submit a claim. However, their online claim form was simple, fast, and clear to understand and complete. I was a little worried when I listed my device, and the site said my phone was discontinued. That was short-lived as they actually replaced my S6 with a brand new S8. The phone arrived within 48 business hours of filing the claim. This has been the best experience I have had dealing with any sort of insurance, ever.

Phone received timely. Process to complete claim was very simple. Although phone received was refurbished, it was in like new condition with no imperfections visible. This was the first time utilizing. Hopefully don't have to do it again as the deductible is a bit pricey.

The overall process was super easy to follow, the timelines quoted were accurate and everything is trackable online. In addition, we had no issues with the step by step phone set up instructions provided. Overall, very satisfied with everything and happy we had the protection plan.

You all did a great job from the start of the claim process to the drop off at my house. We all have this form of insurance on our phones or tables. We have used this insurance a few times and it’s been always the same, quick and easy. Never had any kind of problems. Thanks so much.

So glad I was able to get a phone the very next day. I called and the assistant was helpful and reviewed every step of the way. Sending my old phone was very easy too and 15 days is a good amount of time to return it! I would definitely recommend this to anyone who wants a good phone ASAP.

I filed a claim, I received my phone the next day. A week later something happened to the new phone. I called it in and I had the new phone the following day and nothing out of pocket because there is a 1 yr warranty.

My experience with Asurion was great. I received my replacement device on time. Yes, I would definitely recommend Asurion to friends and family. Thank you guys for getting replacement devices out on time when claims are filed. Your services are greatly appreciated.

Started claim process on Saturday evening, received new phone by Monday! Did everything online. Very easy to complete. Very pleased with the whole process. Not that I want to do it again but if had to, I know I won't have any issues.

I received a refurbished iPhone 7 because my BRAND NEW phone was dropped but, what they sent, does not work properly either. Callers cannot hear me, I hear static on the phone and some of my calls/text messages don't go through. I'm not understanding, I pay a monthly fee to have this coverage and they send a used replacement that does not work properly.

I signed up when my phone was 49 for a cracked screen. Miraculously, after the S8 came out, the 7 Edge went up to 149. The customer service reps kept repeating whatever nonsense you trained them to say and shamed me ("well, it DID break" "Well, the full price is 649.00 so this is a good deal - otherwise a new one is like 500 more" - type of garbage). It was insulting. They should have said - "I'm not in charge, but that sure is terrible" or something else rather than trying to make me feel like an idiot who is LUCKY to even have a plan that after all the months I paid in + the 149 is not a pile less than the 649.00 for a new one... No integrity on Asurion's part, and lousy customer service... oh well. That's the state of business...

I feel you guys are completely irresponsible. It took you guys a whole four days to send my phone after receiving my documents. For so much money service should be better. As a member of the military I ask better than this.

My phone is sending error reports and peering off, getting very hot, and part of the touch screen isn't working. I'm very unhappy and I don't trust your service. I don't want a refurbished phone if it's going to crap out. I want an upgrade.

Phone was quick on delivery time and works like new. Easy forms to fill out. Like the prepaid envelope to send return back. Like the email notices on shipping and tracking on both replacement and the return. Have done several claims over the years and no complaints yet.

Quick response. Was told by internet I had to replace entire phone but someone said had I called I could have just had screen replaced. Confusing. Took a few days to get phone but mine was working. Seems the store that sold the insurance doesn't know all the rules.

The process of receiving a new phone took close to 6 days. Way too long for people who run businesses with their phones. Very dissatisfied with the amount of time it took. It put me without a phone for too long losing potential new clients. Two thumbs down.

I have been a Verizon Customer for over 11 years. Asurion Phone Insurance SUCKS!!! The MOTO DROID I got in Feb 2017 has been replaced 4X due to problems. Each time Asurion replaced the phone they have sent a substandard used phone. The first replacement occurred within 12 days of getting the new MOTO DROID. Then that phone had a problem so they sent another used replacement that had a defective camera. Then that replacement phone was used and had a defective camera. Then was replaced with a used phone and I received today. It has a defective speaker.

Very fast delivery and professional during the whole transaction. The refurbished phone appeared brand new... the wife was happy, therefore I was very happy!! The deductible seems a bit steep, however, considering the price of phones these days, I suppose it's understandable.

Attentive, professional and well versed in procedures. Walked me through claims process clearly and distinctly and all what was stated in phone call. Phone arrived as stated with instructions and return label, update was seamless and return was just as quick along with fast response that package had been returned.

When my phone crashed to the floor and shattered my screen, I had to put it in a Zip-lock bag to be able to use it without cutting myself. When I got to the Verizon store and told them about my insurance, they gave me good instructions about what to do. Within 24 hours, I had a new phone. Thank you for your excellent service!

My replacement phone freezes on a daily basis and I just found out my camera is blurry only on one half of the viewing area. I know these phones aren't brand new but one would think they would go through a quality control check first.

Your service was amazing and obtaining the new phone and having Verizon assisting me in the transition from getting all the information from one phone to the other was not stressful. Would recommend your company to my friends. Your customer service was excellent.

Your service was excellent. Submitting the claim online very easy. The replacement phone was received as promised and was ready to go. There was not much for me to do to get back online and making calls. Job well done. Thanks.

Loved the customer service and ZERO hassle to make a claim. I was shocked that the phone would come in 24 hours... and it Did! I definitely will keep this insurance on any of my devices. It was a tad pricey considering how many months I paid for insurance plus the 150 fee. Maybe for the top paying the 10 and 11 plan could get a break... but with way. Thank You! And I have already recommended.

You guys did a great job with the claim, I was having A LOT of technical issues with Verizon and claiming insurance to get my s7, a lot of confusion and many many hours in the store and on the phone and I was very very distraught and upset. I thought because Verizon had been messing up my phone info and what phone I had at the time of the claim, but you guys took my word and claimed it. I had to fill out an affidavit which I was displeased with, but with today's rampant fraudulent activity I understand. Keep it up. p.s. Prices could be about 25-50 bucks cheaper. I know it's a business but we're the young struggling middle class generation that's already getting bent over a barrel by big phone companies into paying 100-200 dollars a month just to have a reliable connection with the outside world. Just a thought. Thanks.

I was so thrilled that you upgraded my replacement phone to a S8 model. Big bonus for me. Now I cant wait til I pay off my S7 so I can replace it with an S8. My son couldn't believe that you replaced my S5 for a S8. Boy is he envious. I have never gotten anything so quick as my ordering the replacement at 8 pm and receiving it the next day at 11.

We had our phone replaced, but was not able to connect with the new SIM card that came along with it. We went to Verizon and the customer service tech said, "the iPhone does not recognize the SIM card so there's something wrong with the phone they gave you." I am very disappointed as its already takes a long process to get a replaced phone, now I have to call them again to get another phone to replace this one that was given to me broken.

Fast and easy, good customer service, would recommend to a friend. NO hassle, prompt and timely. Appreciate this a lot. My daughter lost her phone, we filled out online information and a replacement phone was sent within 48 hours via FedEx.

Great service from you guys! Ordered new iPad and sent old, broken one back to you. I was able to store all my data on the cloud and then transferred it to new iPad without a hitch. Super job Asurion!!

My son was mugged and his phone stolen. I contacted Verizon and they provided the Asurion contact number. We filled out the necessary forms and a replacement was provided in a timely manner. Because his phone was no longer available, we were provided with the next comparable substitution, an iPhone SE.

I am writing to express my extreme frustration and disgust with this company's choice of delivery for their replacement phones. This has been one of the most ridiculous systems for both contacting the company involved and the delivery of the replacement phones. I would rate their overall service at half a star, absolutely terrible if I could. They claim they will get the phone to you in 1-3 days. NOT TRUE. The best they will do is SHIP the phone to you using a crappy minimal delivery agreement they have with FEDEX. The first phone they sent over night was left outside my apartment by FedEx with no signature and not even a doorbell ring. NO INDICATION A DELIVERY HAD BEEN MADE. The phone was stolen from outside of my apartment unbeknownst to me.

My iPhone was damaged with the screen being cracked, and did not work. I contacted Asurion on the computer. My iPhone was replaced and received within two days. I have the insurance on all of my phones. It is nice to know that if they are ever damaged, they can be replaced for just the deductible.

We had to have an iPhone replace because of a cracked screen. The first phone that was sent to us was defective because it would not connect to WiFi and the Map apps did not work. After following All directions to try to correct the problem, we sent the phone back and had a second replacement phone sent to us that works perfectly!

Asurion's claim process is easy to complete and the follow through was spot on. It turned a bad situation, a damaged phone, into a positive by good customer service and streamlined process. I would recommend Asurion to anyone that wants the added protection to their cell phone.

My current phone was not available so I receive the Samsung Galaxy S6, I asked if it can hold SD memory card. They said yes. When I got it there was no SD card slot, still disappointed. Would recommend people to have more information on devices or not rush the call. Thanks.

Well pleased with the time frame in getting my replacement phone & customer service did a great job with answering all questions and concerns that I had with my phone. I would request anyone to have this insurance on their phone. Once again well pleased. Thanks.

The replacement phone I was sent doesn't hold a charge and when I called in to report the rep was very rude and hung up on me. I called back and was told it was too soon to tell if the replacement device was defective.

Filing my claim online was fast and easy. I knew that I would be at work when my phone arrived, and they actually suggested having the phone shipped there. I don't live in the best neighborhood so I'm so glad that was an option! Great experience!

Getting my new phone within the next day, this is really fast in getting your phone to you. It is really easy to get your new phone, all you have to do is just go online, it is really easy and quick.

So easy to submit the claim, documents, etc. Received a response almost immediately and had the new phone in hand within 48 hours. Definitely worth keeping this insurance on all of our smart phones. Highly recommend whether you choose to call directly or submit the claim online. Five stars!

I got it quickly! I stunt like paying years of insurance premiums to have to pay so much to get a replacement phone, especially when I find out that the actual phone is no longer near the price. Unrelated to this service it took me over 2 weeks to be able to get all of my things downloaded from the other phone because of bad condition the other phone was in. I missed the deadline on returning it and now getting billed. I'm going to try to work that out with the company and am faithful that they will reimburse me what they've currently charged me for keeping the phone longer than I was supposed to. But I did not have a choice.

Used Asurion online and was very easy to navigate. I did call in at first and spoke to someone but got transferred and the hold time was long, so went online which was much faster and got the same results. Thank you.

I am very pleased with everything. Service was fast, accurate and prompt. I definitely will recommend family and friends. Verizon and Asurion has always done right by me. Thank you again for the excellent service. I'm very pleased that this service is offered.

The phone came quickly. The site recommends having it delivered to work because you'll have to sign for it. I left comments for where it was to be delivered. FedEx took it to the wrong department and let someone else sign for it. The refurbished phone won't charge wirelessly but will charge with the cord. Overall satisfied.

Had broken screen/phone. Received replacement next day and was able to get back connected in less than 24 hours. Very helpful on the phone when I had questions with the set up. With return packaging, it was easy to return broken device in the mail and go about my day. Great turn around service.

I was so glad I had Asurion. Everything went very smoothly. They helped me make sure my Find My iPhone was turned off. The customer service people were very patient with me and I would highly recommend people to take advantage of this insurance.

Couldn't have been more impressed with how quickly Asurion responded to my claims. This is not the first time I've had to have a phone replaced and each time Asurion came through without any hassles. I only wish that other companies took the time to be as efficient and friendly as Asurion. Thank you Asurion.

You guys are amazing. Everyone told me it would be 300 to fix phone. You guys didn't break the bank and replaced my phone way faster than I expected. I was a little nervous mailing broken phone back as didn't wanna be charged. You guys were on top of it and sent me an email letting me know you received my old phone. Thank you.

Replaced damaged phone. I just wish you had same day ship with the portion of overnight shipping. I travel and I had to use another phone for a week because of the delay in processing and inability to pay extra for next day shipping...

My son had dropped his phone into a puddle and the phone stopped working. I got a hold of Asurion and with a couple questions of what happened they approved the claim and within 24 hours we had a replacement phone at the house and ready to go. No hassle, no fuss.

My phone had water damage. After Verizon confirmed that the phone was ruined, I asked Asurion to replace it. The whole process was very easy. I received a new phone on time as you promised. I thought the whole process was very well done. Thank you.

Extremely dissatisfied with the service for the second time. Had to submit claim 3 times before finally having action taken and process was exceptionally slow. Very inconvenient to work with when on vacation and without a printer. Use a different insurance if you can. Awful!

Terrible experience. iPhone insurance much too expensive. Took way too long to get replacement and replacement phone only worked for 30 minutes. For what I paid monthly and the deductible I should not have been sent a reconditioned phone. I would not recommend or ever purchase again.