Asurion Reviews

The customer service rep was very very helpful. The service was amazingly quick and I’m glad I had Asurion there to assist in swapping my damaged iPhone. I will likely go through Asurion for future claims. Thank you very much for the assistance.

Great service on phone replacement. Very quick and the customer service representative was very helpful in filing a claim. I would definitely recommend this to anyone to have coverage especially for kids. My son has lost or broken several phones and we have been able to replace each one quickly. Thank you.

My only complaint would be the cost to resolve the issue as I'm already paying monthly. I understand you have to change something in addition but it seemed a bit excessive. However the Timeliness and simplicity of the process was appreciated.

I don't think there is anything more I could have asked for. I went online to get a replacement around 8pm on Thurs and I was expecting it to come on Mon since it was so late in the day but my phone was at my door by 1130am the next day! Very happy.

I did all I could at home with my phone, turn off and on, doing a hard reset multiple times. I went to the store and wanted to get a new phone to replace it as it had failed. When I went, they went through all the same things that I had already done, and then in the end I could not get a phone at the store, I had to wait for a refurbished one come in the mail. I did not hear the service of the agents at the store, nor the insurance, was acceptable. And then Sharon's allows for a replacement, but does not state that it will be a refurbished phone, nor that I would have to wait overnight to receive a new phone.

Throughout my 3 years of paying insurance on all of my lines. I finally realized it was not even worth paying insurance on my lines. Horrible customer service experience led me to drop my insurance. This is how I feel about you guys. Very disgusted in your process. I also felt like I was treated like a criminal who trying to cheat the system to get a new phone.

I requested a replacement phone due to a cracked screen. I received my replacement phone via mail the next day. The instructions and packaging to return my damaged phone were included. I simply placed the phone in the padded envelope and dropped it in the mail.

This was the first time I had ever had to use insurance for a phone. I was amazed with the service. The entire process was easy and fast. There were no problems. Asurion definitely exceeded my expectations. I would recommend them to anyone. They did a great job.

Thank you for everything. You guys are the best. Great customer service. They are kind and great with people and they are so quick finding solutions to resolve any problem with the device I recommend??? God blessed you and keep the great work. Thanks???

I was pleased with the service and timeliness. Everything was done quickly and easily. However the refurbished phone that was sent to me that I paid $150 for stopped working after 1 month. It shut down and would not come back on after much troubleshooting. Took the phone to Apple store and they are now currently working on it. I had not dropped or had any water damage to this phone at all.

A very nice and professional experience. The customer service representative did a great job. I'm very pleased with my replaced s7 Edge. A very quick delivery service and nice and friendly customer service. The deductible could have been a little cheaper.

Asurion was used to be very fast and prompt in their response with claim. The last few claims the last 2 years have been slow and confusing. It takes 3 days to get a response and almost a week to get the phone. On top of that the replacement phones were not high quality and had issues. The cost of the this insurance doesn't justify the cost of repair since you can have a broken screen for less than the deductible amount for this insurance is the phone is still with 1-year warranty. I'm going to cancel all the insurance on all of my 120 lines for our company.

You were very prompt with my replacement cell iPhone BUT it doesn't work correctly. It freezes up at the most inopportune time and often the screen begins to roll with "things" I'm not looking for. I've taken it to my Verizon store and they say, give it time. HELP.

Awful company. Didn't have a replacement for the phone I had been paying for insurance on. Manager was unbelievably rude. Eventually paid to have a different phone sent. It didn't work. I don't believe it was an accident. Verizon replaced the broken one Asurion sent. Awful.

The ease of getting my replacement phone is amazing. I got my replacement phone in a timely manner and it was so easy to package and resend the damaged one. It was much easier process than I had anticipated.

For my review today, September 2, I claimed my phone to be broken August 1. I had To call Asurion because I didn't understand how to file my claim online. I'm very much more into being on the phone or in person. The lovely lady on the other end of the line made the whole process very much more enjoyable. I then received my new device the next day. Everything was very appreciated since I do have a working phone that I am taking this survey on.

It was quick and easy. I answered A few questions. Hit Submit And done. New phone in the mail for overnight delivery. It was here in less than 24 hours. I Transferred data to the new phone. Wiped the old phone of all personal data and placed in postage paid return box.

This company is terrible. Bought a warranty for my son's tablet for $31 at Walmart. Screen broke, so I filed a claim and they gave me the choice of an outdated tablet or a refund. I chose the refund. Tablet was returned 4 days ago and now the claim is under review to ensure it's the correct tablet. How difficult is it to look at the box and look at the tablet and verify it's the correct tablet? I think they're stonewalling because I chose a refund over an outdated tablet. In the meantime I went and bought my son a new tablet, while Asurion has my money and the broken tablet.

Thank you for your quick response when my phone got waterlogged! Within 3 days I had a new phone. You sent me a new phone right away and made it easy to return my damaged one. You were great! Thank you!!!

I guess you could say my issue is with Asurion and with Verizon. My son lost his phone last year and when I contacted Verizon twice once by phone and once in person nobody ever told me to contact Asurion. I paid my insurance to Verizon for Asurion and I've been paying it for a whole year for a phone I don't even have and that has been disabled per my request because he lost it. I called Asurion once my son earned some money over the summer to pay for his phone. They told me they couldn't honor my claim because I didn't make the claim within 90 days. I explain what happened in that I've been paying them for over a year and they basically didn't care. I called Verizon back and they didn't care either. So I've been basically paying for insurance on a phone that I don't have for almost a year due to not getting all the information.

For the first 2 weeks of getting the device it worked fine but then after that the battery was horrible and does not last long at all (Maybe 2 hours). I am very displeased with the service in which you provided and would like to speak to someone about this.

Thanks a million. I was initially advised that a replacement phone and there was no expected date as to when one would be available. The phone was on back order. Within about 3 days I was advised by email one would be shipped next day. Phone arrived as stated and I was back up and running. Again thanks.

Asurion is a complete ripoff. I've been paying for insurance via T-Mobile. My phone a Samsung Galaxy s4 finally broke, and needed replacement. I go onto their phone replacement site, and find out that to replace my phone I need to pay 175 for the copay. This is the highest tier replacement cost for a phone that is already ancient. I go to eBay to see how much the same phone costs to replace, and the going price as of 9/1/2017 is $75 for a completely new phone. Considering that I pay a monthly FEE to have the insurance, and then need to pay 175 for a replacement, this replacement would cost me upwards of $250!! Their problem is that they are not scaling the copays appropriately. It's better NOT to pay Asurion and keep your insurance premium to yourself than to have these plans. Then buy the replacement phone on the internet.

The first attempt indicated same phone was not available and that I would have to get a similar phone. I tried again about a week later and the same replacement was available. I was relieved because I wanted the same model.

Had my replacement phone the next day, info transferred, and back in working order. Very pleased with the service I received. Would recommend to anyone who depends on their phone in their line of work, didn't miss a thing that I needed to receive.

The first phone sent was at fault in receiving and making calls. After 3 trips to Verizon for help, we were told the next time to send it back as it was not working. The next phone sent had lines across it, but kept it. Why not send a new phone to replace lost phone that was insured? We paid insurance and also paid the amount asked.

The whole process was easy and every customer service rep I spoke to was very nice and helpful. My only complaint is that the replacement phone was on backorder and my son was without a phone for about a week. Since we don't have a landline, this was an inconvenience. However, I realize that was beyond your control.

I currently have six devices insured by Asurion. And if I have to pay for a replacement, it's only $99. That cost to me is very reasonable. If your device is malfunctioning through no fault of your own, you pay nothing for replacement.

Our experience was fantastic. Very quick service! However the iPhone 7 that was sent is already not working properly. It freezes and doesn't connect to wifi well. I will be calling you to see what we need to do about this problem. Thank you!

My daughter unfortunately lost her phone in Kansas. Filling out the paperwork for replacement was easy. After paying the deductible online, we received her phone the next day. Great service. Just so very glad I had taken out insurance; otherwise, I'd still be paying on a $700 lost phone!

This is the second time I have used my Asurion insurance and both times I have received fast efficient service and gotten my telephone replacement the next day after reporting my claims. The insurance is well worth having and I have nothing but praise for the service I have received.

I wasn't so please with your website, because the website said that I need to give my place of employment and address for your guy to deliver my phone and since I'm retired that would not do and no other option. So I had to call on the phone twice to get it order to my address. But once it was order the delivery was very fast and I would give that a 5 star.

My tablet got dropped while visiting my son and family and the screen was broken. I submitted my claim and in 2 days I had a replacement. Quick and easy was the return of my old tablet with a prepaid padded envelope.

The directions were very clear and the process was easy. We were reminded several times to make sure the Find My Friends App was removed from our phone or we would be charged a fee. We received our new phone quickly and it works just fine. We were relieved to discover our insurance was so helpful and solved the problem.

iPhone 6 Plus. You guys sent it right when my rep from Verizon said and it was at my house by 10am 2 days after I sent my info. Thanks! I will still be using Verizon for the quick service and response. I will definitely be recommending the guys in my town on McHenry Ave.

Filing the claim was a breeze. Enjoy the no nonsense online self help aspect. Went well, my phone was not in stock at the time so there was a few day wait, which was a inconvenience but the day after I was emailed that my phone was in stock I received it. So no complaints.

Customer service rep - She was amazing. Got this done even though it appeared to be impossible at first! Very good experience! I would definitely recommend using Asurion! If you need help, they are there for you... So it makes you really want to use this service.

Customer service was great however I believe we should be getting a brand new phone with insurance, the refurbished ones don't work as well. They are slow and the device just isn't the same. Even if we have to pay a little more to have the brand new one we should be able to.

The fast service was awesome. I ordered after 5 pm and had the replacement before noon the next day. My device was even replaced with an updated version that was brand new. Perfect example of excellent customer service. Thank you for a great experience!

No problems with my new phone. Called in; gave my details; then within a day had my new phone and returned the old one. They are kind, courteous, and efficient. Well worth the time and money. No hassle. No Stress.

My husband broke his phone. First customer service rep was not good. Information was put into the system wrong so I didn't get the new phone for about 12 day after the original call. Had to call a second time. Upon that call the rep told me the phone number was put in wrong so the claim was dismissed. He fixed everything and got us a new phone the next day.

We liked the quick turnaround once we got the claim filed. Not sure why the online claim filing hasn't worked correctly for us, but the live staff always take good care of us. It's nice that the process doesn't take a long time as it's not fun being without a phone obviously???

The process of getting a replacement phone was very smooth and quick at first. However, the damaged phone was in Europe with a family member on extended travel. I had planned to have them ship me the damaged phone and I would send the new phone, but did not realize none of the European carriers would allow shipping of a cell phone. Asurion has a policy stating the damaged phone had to be sent back within 15 days or I would be charged a non-return fee, in this case $300. The Asurion representative would not grant a one week extension till the family member returned from Europe, forcing me to send back the new phone and reapply when they returned. Now replacement phone is on backorder. Being less rigid with the rules would have saved everyone time, work, and frustration.

Our teenager is careful, but one mistake and her phone got crushed by a football player!!! Asurion saved us: In less than 48 hours she got her new phone, deductible was more than fair. The process to return the broken phone was so easy. We just insured ourselves by going to the post office and asked for the receipt. Asurion is simply the best. Thanks.

Great response and prompt attention to my needs. I experienced quick efficient customer service. Your reps addressed my needs, responded to my questions, asked if I had further questions. Your reps sent my iPhone 7 replacement quickly. I couldn't have had any better service.

I was very pleased with my service from Asurion. Asurion has handled several situations with me over the past few years. I have always been very satisfied and pleased with their service. My problems were very quickly solved and I was given very fast service. I can only say good things about Asurion!

Good service. Simple and easy process. As good as it gets. Fast delivery and easy set up. This insurance carrier has great customer service. Recommend this service for a replacement phone. The deductible is reasonable and the replacement phones are like brand new and work great!

Screen was initially replaced but started having issues and phone was eventually replaced. Had to make 2 visits to repair facility to have screen replaced. Once screen replacement failed Asurion decided to replace the phone and made the process hassle free.

While Asurion's responsiveness was very good, it was not clear that a refurbished phone would be sent as a replacement. The replacement phone's screen shorted out almost immediately. The good news is that Asurion immediately sent out a replacement phone that did work.

My iPhone 7 was damaged by taking in water, and even though there was a problem making the claim online, I called, and the phone was answered immediately and the gentleman that answer the phone, made all the arrangements, paid the deductible which I believe is fair, and in less than 24 Hrs I had my Apple certified phone. Even though is refurbished, one cannot tell the difference, and it is guaranteed for a year, so is the same as brand new. I was absolutely amazed, and the service was outstanding. Keep up the good work. Thanks for everything.

The service was awesome, and I had my phone the next day! When I talked on the phone with the person, he was very friendly and helpful, he walked me through what I needed to do, and when I received my new phone in the mail, everything was in great shape! Thank you Asurion.

Follow up and delivery were simple and easy. It was a great experience. I'd use it again, if needed. Though I wish the pricing was cheaper for the change. And if there were a way to see what pricing would be like for each type of damage or issue related to the reasoning for the exchange.

Thank you for quick turnaround. Phone came in perfect condition. No questions asked. Thank you for making it quick and easy. Will definitely use Asurion again. I will be going on vacation soon so thank you.

Excellent communication and fast delivery for a very upset woman that was unable to communicate with the outside world. Dropping her phone in the water was definitely not the highlight of her vacation but with the service we received, everything was made better. Thank you.

I called and placed a claim on my broken phone. The claim was very easy and within a short time the rep had a new phone on the way to me. It was a very easy process. I had to do it once before a few years ago and the process was much more difficult.

A wave at the beach came up really far and doused my daughter's phone. It eventually dried out. I called and got a quick replacement! So easy! I did it by phone, as it is so much easier talking to a person. The representative I talked to was very polite and helpful.

After having Asurion for years, I needed to file a claim because I dropped and damaged my iPhone 5c. It has thus far been a two-day process, and it has been one thing after another. First I got stuck on the website because I was unable to disable the "find my phone feature." I tried to proceed without disabling this (cannot turn on phone to disable it) but I was unable to proceed without disabling it. iPhone needed me to input a verification code which they texted to my phone (which I could not retrieve since the phone was damaged). I went on Asurion's chat, and the agent suggested that I log off, reboot my computer and start he claim process again. She said that she would cancel my claim process.

The process was easy and the delivery was fast. The online tools were easy to navigate and they did a few follow ups. I had to call to extend the return of equipment and they were very helpful in the process.

Rep provided great service and delivery was very fast! Item was received in great condition. I would recommend the service to everybody and I would use the service again if needed. I hope to not need the service again but I do carry the service on all item I own.

I had a somewhat technical question regarding replacement phone which had been (quickly) delivered earlier. The phone rep patiently guided me through the details and even filled in gaps I hadn't thought of. She left me with a number for further follow-up if I needed to.

Excellent service! Thank you! New phone arrived quickly. They kept me informed the entire time and they didn't make me feel as if I were lying. I would highly recommend this company to my closest friends and family. I will be using this company again in the future.

Great service and fast delivery. Very easy online process and also will wait for payment. Will let you know tracking info when shipped and delivered. Will deliver to place of work. And when you send it back will let you know when they receive your phone. Very easy and fast service.

It was very painless and effortless to file a claim. The online claim process was very easy to follow and select our replacement device when ours was no longer available. You were very fast and efficient in replacing our broken tablet. It was delivered within a few days of selecting our replacement device.

Great, responsive, helpful, quick in providing help, after I dropped my phone and cracked the screen. Started the process. Got hung up. Called. Got it, straightened phone was here next day. Very pleased with experience. I would recommend to a friend.

It was very easy to file a claim. The phone did arrive when stated, and it was easy to set up and reactivate. I'm very glad I had this insurance on my son's phone. I Will definitely recommend putting this insurance on phones to friends.

The process of filing a claim and the phone arriving was no issue. Quick and easy. The replacement phone works but the screen seemed like it had been replaced. Was raised and rough on edges. Still I'm glad to have the insurance.

My experience with Asurion was less than I had hoped for. My wife and I took two flip phones into Verizon for repair but were told they needed replacement. The people at Verizon were very helpful and after talking by phone with your agent we put our phones in mailers and were told we would have our replacement within 24 hours. Like clock work, almost to the second, our packages arrived the next day... But they were not the phones we expected. Back to Verizon. Again they were very helpful and apologized for the mistake.

I received my replacement phone the next day and was very satisfied until a week after receiving my replacement phone. It had screen issues that made it unusable. This was a phone that should have been fully functioning and I had not damaged it in any way. Not only did the replacement phone that was sent, break, but the screen stopped working the first day of a three day music festival where I absolutely needed a phone. Because Asurion doesn't have physical locations I had to go to the first day of Outside Lands without a cell phone, which is very difficult in a massive venue of 40,000-60,000 people. Very disappointed and dissatisfied by the replacement device.

I received great service when I needed a replacement phone. I was updated on a regular basis, due to phone being on back order, and was pleased to get regular emails on when the phone was sent to me. I would definitely recommend the insurance to anyone who is purchasing a phone, because accidents do happen.

The phone was damaged, maybe by becoming too hot in the car. The problem was not noticed right away because the person using it was on a trip that did not allow phones. When it was noticed and the claim was made, the replacement was shipped the next day. The replacement was not new and did not work properly. The company was contacted and they immediately shipped out a brand new phone that was received the next day. This could not have been any easier. No complaints!!

Asurion customer service was very nice and answered all my questions regarding the replacement of my cell phone. I had my new cell phone replace in 24 hours. I was very pleased and satisfied with the way everything was handle in a professional matter.

Cracked S8 Edge screen - I was very impressed with how quickly and easily I was able to report my claim and receive my new phone. Everything was very easy and I was able to accomplish everything online. Great experience! I would recommend this service to a friend and I almost hope that my new phone breaks again just so I can go through this wonderful experience.

My son lost his phone and filed a claim which had to be "investigated". They never called and followed up but when I found out they still hadn't sent phone they assured me one would be mailed out for next day delivery. But it didn't arrive so I called AGAIN and they said, "oh by the way we need $100.00 to process application" so it took almost a month to get a replacement phone!! Pitiful!! ;(

I have had a great experience with Asurion. I recently purchased my iPhone 7 Plus, I had a nice case and tempered glass screen saver. I dropped my phone, and somehow managed to crack the screen underneath the screen saver. I got my new phone in the mail, I was very surprised when I realized it was a brand new untouched phone. I'm glad to know that it was not a refurbished phone.

Great experience. All handled on the net and live chat. Filed claim, they sent new device. Walked me through setting new device on WiFi and downloading from the cloud overnight. Next day switched new iPad to plan and switched old to WiFi only. All items on cloud came through even with apps in same positions on screen. Only thing I had to do was move some of my Kindle books from cloud to device and turn off and pack up old iPad. Truly a much smoother process than I expected. Thank you.

My phone was damaged and after filing a claim it was approved without question and replaced the very next day. It was easy to do online. My new device was in great shape and was ready to use immediately. AMAZING.

Asurion is fast and has clear directions for the process. The customer service representatives are knowledgeable and helpful. The replacement phone arrived quickly. The directions were clear and concise. This service is worth monthly insurance fee and has saved me money twice. I would definitely recommend Asurion to others.

I had a very good experience with my claim. Both mine and my daughter's phone were broken so we contacted Asurion. Our phones were shipped directly out to us! I would definitely recommend using Asurion! They were very helpful, friendly, and great to work with.

Thank you so much for replacing for my phone in such a short time. Thanks again!! I don't recall the person I spoke with on my back up phone, but She help was so proficient not to mention the staff at Verizon.

My wife and I travel a lot and our phone/camera is a major part of our travels. We have six devices on our Verizon acct. and have Asurion on all of them. Tech problems become very small with insurance. So dependable. We are very satisfied that there is a service that to us is a "no-brainer".

I drove the replacement and cracked screen original phone to Decorah IA on my Birthday... August 2nd... to MAKE SURE that all information was transferred appropriately... And then Mr. Larry **, the Salesperson that day, did the process and did NOT use the SIM Card attached... nor did he put any of my stuff in any Cloud... etc... as When a week later, this phone kept NOT WORKING... I called for tech help and a LADY on the phone... managed to ZERO out my prized video and pictures since 2015...

For the first time EVER, I dropped my phone in the dark in a taxi from the airport & didn't notice until I got home. My phone was located, but I could not get a response from anyone, and your representative got me a new phone very quickly, given the insurance I had purchased. I was thrilled with the service. I will ALWAYS buy insurance from you in the future.

After visiting my local Verizon store to start a claim, and/or get a replacement phone, I was told that I had to call, or go online to start the process of replacing my damaged phone. I was concerned that I may be without a phone for several days, but I went home and submitted my claim quite late that evening, and my replacement phone was delivered the next morning before noon in Denver. VERY fast service and my new device seems to work great so far! Thank you!

I did not understand that not being able to make calls meant it was not activated. By the time the phone overheated to the point of self destruction mode - the year warranty was void. Having paid $149 for a phone that worked less than 14 days I'm very dissatisfied. Left 2 messages with no call back from corporate. I'll avoid Asurion at all costs in the future. Sincerely, Short Changed Single Mom.

I was able to get my phone replaced quickly, the affidavit was a bit annoying but I understand and am glad I was able to have a phone in hand sooner than I expected. Accurate expectations were set at the time that I filed my claim, so there were no surprises.

I broke my screen on my phone. It was less than a year old. Got a new phone within 24 hours. Great customer service. The price paid for the coverage was so worth it... not having to pay $800 for a new phone.

My S6 was damaged, the screen was blinking in and out on the lower half of the screen like static on TV, and apparently was discontinued. So they gave me a new S8 for $149. I'm very I rode in the Chinese guys can, there were bells little flies in there... Thank you.

The reps I spoke with were polite, thorough, and very helpful! Replacement phone came in the next day which was great! The only comparison I would have is that the only s7 available was the gold one which I did not want, and that nobody told me or offered to send the affidavit by mail and I did not have time to find a printer for a month (mine was not working).

I was so thankful to have reached such a kind and Courteous, emphatic and genuinely helpful soul as I did. She swiftly helped me obtain excellent service In the midst of a family tragedy. She was great and I do appreciate her service.

My son Mike has Parkinson's and he lost that iPhone or I think it was stolen. It was heart breaking. We looked everywhere we and he went that day. Searching for days, registering everywhere without success. I am so very happy we had your insurance. But it was also difficult to get some of his stuff into the new phone. Thanks again.

Dropped my phone into the lake. It sank to the bottom. Got a replacement phone the next day. Wasn't difficult to setup. My husband did that for me. No problem with my new phone as of yet. I will recommend everyone to get insurance bc you never know when you might drop your phone into a large body of water.

The iPhone 7 that was sent to me wouldn't stay charged. The battery life sucked. The Verizon store said they are 'pre owned' phones. Paid 150$ on an already 800$ phone, only to receive a pre owned phone. Not cool at all. I'm paying the price of a brand new phone but stuck with a used one. With AT&T, they send you the latest model of your phone, but I don't think Verizon does that. But hey, Verizon service is awesome.

Twelve hours to replace my phone via overnight shipping. Keep up the great work. Monthly insurance payments well spent. This company is committed to excellent customer service and quick and easy claims process. I'm always skeptical of adding an insurance plan to a product but this company has paid off twice now.

It was a very quick and fairly easy process! New device was delivered promptly. Was able to save all my information with ease. Always kept posted as to what was going on and with the return package I was able to return broken device so quickly. Great experience.

My phone fell out of my hand as I was taking it out of my pocket. The phone hit the curb and damaged the screen. I filed a claim immediately and found the process to be easy. The service was quick. I received a replacement within 24 hours.

I would have preferred less cost for us but otherwise you did a great job... mostly. Very disappointed that you did not replace the case and screen protector too or provide any help or direction on those 2 items. I would especially expect you to cover the case since I bought that along with the phone. Really guys, both case and screen protector are essential parts of the phone. You could have randomly told me you would not cover the speaker either. Thanks.

My entire experience from making my claim to receiving my new phone was seamless. The rep was friendly, thorough, and knowledgeable. He took his time to make sure I completely understood the process. I would absolutely recommend Asurion to anyone.

My tablet was stolen. I use it to give Bible sermons. So it is a very important tool for me. I have no complaints, about Asurion. They have awesome customer service. I received a new tablet the day after I filed a claim. I wish all companies operated as efficiently, and professionally as Asurion.

My husband's iPhone 7 died after he accidentally got it wet while boating. So glad we had purchased your insurance. Activating the new phone was a pain, however; the representative that helped us get it set up was extremely patient and knowledgeable. Thank you for such great customer service!

Excellent service. Very easy to submit a claim. Very fast shipping! Would recommend Asurion to everyone. Couldn't make the process any simpler. Phone arrived as expected. Didn't have to interact with customer service. All completed online. For the price, it's well worth protecting my devices.

The representative I spoke with was friendly and efficient. I received my phone as I was told I would which I appreciated. There was not a bunch of questions for information that would drag the call on and on and the representative didn't try to sell me anything.

Asurion is unbelievably easy to work with and fast in getting a replacement to you. I was pleasantly surprised at how easy it is to file a claim on the computer, too. It feels like they actually want to help. I can't recommend them enough!

I am so grateful that I was able to receive a new phone within 24 hours of reporting my other phone missing. I am very happy with my new phone. It even better than my other phone. I do wish the prices were not so high when I am spending $10 per month towards insurance but the price is fair.

Very helpful getting my replacement phone delivered to my mom in New York while on vacation. Without any hassles. Much appreciated. Walked us through the repair and found something defective with the product. Sent her another phone the next day. One less problem to deal with.

I thought the insurance was handled very quickly and easily. The only non-positive comment I have is that the cost of the insurance is extremely high for iPhone 6 models when compared the cost of insurance for Android models with similar features. Considering the age of iPhone 6, this is especially true. The customer service was very professional and polite. The ease of returning my old phone and getting the new one was also great!

Broken phone - Quick & Simple, everyone made it easy to make a claim. Never made a claim on a phone before but it couldn't have been any easier. Thanks for best customer service. Didn't think I would reach anyone after hours. Also my Son had his New Phone in his Hand in under 24 Hours. Thanks.

While the wait time to speak to a representative was incredibly slow once we got speaking things went well. Phone was received as promised. Only problem the REPLACEMENT PHONE DIDNT WORK properly. Another phone had to be sent and there was another day of waiting.

Asurion replaced my son's iPhone SE - My experience with Asurion was honestly one of the best I've ever had with an insurer. It was fast, easy, even pleasant, and we had the replacement phone within a couple of days. I would rate the experience even higher than five stars if it were an option! Literally could not be more satisfied.

Thanks for the quick replacement and being fair!! Really enjoyed the fast service and that I'm back up and running so quickly. Customer service was great and the process was very easy going. Dropped my phone and had my replacement in the same day.

Very very helpful and easy... best experience yet and I've used you a few times. New phone in a day. And an S8... very easy and friendly. It was definitely worth the monthly payments. Brand new non-refurb... was sent. With all the trappings. Thanks.

I filed my claim on a Tuesday and on Wednesday I received my replacement phone. Great phone, great service, easy to process. I would definitely continue using Asurion in the future. I was extremely satisfied with their customer service and delivery time.

Very satisfied with how quickly things were handled. Everyone was very helpful and assisted me with answering my questions and walking me through with what I needed to do. Quickly replaced the first replacement when it didn't work correctly.

My phone fell and landed face down, resulting in a completely shattered screen. The phone was still working and I was able to do the entire claim process from it. I received my replacement less than 24 hours after completing the online replacement claim! I was supplied with an envelope to return the damaged phone and within a few days, I received the confirmation that it was received. I've never had to file a claim for a phone before, but I've always had insurance because there's a first time for everything. I was very satisfied with the entire process.

I was very pleased with the prompt response and delivery of my devices that Asurion provided me with. Unable to replace my Samsung Galaxy s7 they replaced my device with a Samsung Galaxy s8. I'm very pleased with my new device.

It was fast to get a new phone back. Just the part where I had to make sure my damaged phone was off so I wouldn't be charged kinda worried me. Wasn't sure if I did it right at 1st but it was fast and people was friendly. I would highly recommend to friends.

Fast, Timely, worthwhile. Confused about what to return, but the return envelope dictates. I've needed the Service twice in my life, helps so much. Sometimes accidents happen and the coverage is great with little downtime. As phones are so necessary signing up with the provider is easy and a good way to get covered.

It was a fairly easy process to replace my iPhone that I accidentally washed. Filed my claim online, paid my deductible on a Friday and had my phone on Monday afternoon. Thank you Asurion. You made the process relatively easy.

I purchase insurance to protect my device. I'm going to cancel it after what they have put me through. I was issued three refurbished phones, yes, three. Each one was worse than the other. The first one, the touch screen wouldn't function and would go fuzzy so to speak. The second, the had a large white discoloration on the touch screen near the top right corner. The third one, which I am just dealing with periodically shuts off at night time. I'm not going through it again with reactivating my iPhone. The service reps were rude and asked me in a very hostile manner, "what's going on with all these phones?!?" I was beyond disgusted. If the company can't hire quality employees to pack the phones or test these devices before sending them to customers they aren't getting my $12/ month. Hire educated, polite, employees who don't lecture the customers or aren't robotic reading from their manuscripts of what to say.

The entire experience was very fast and the people were very professional and knew their jobs very well, making my claim very easy to complete. I received my new phone the very next day, just like the agent said. I would recommend that everyone have the ASURION coverage.

This was first time I have used an online warranty company. I have bought all my previous phones at Best Buy & used their Geek Squad warranty which was very good. This time I got a great rebate on my phone at Costco, who recommended Asurion. I have to admit that I was skeptical that I would receive a replacement phone the next day if my phone would get cracked or broken. As fate would have it, somehow my camera lens on my Galaxy 7 Edge got cracked. I contacted Asurion through their website, filled out a form describing the damage, put my credit card info for the $150 service fee, and I received a new Galaxy 7 Edge the following business day. Simple, easy, & they do deliver! Consider me a happy customer...

My iPhone was replaced under my insurance policy and it was handled swiftly and properly by you. The first woman I spoke to told me the latest possible time that the replacement could possibly take to arrive without telling me that it most likely would arrive at a much earlier and that it did actually arrive. When I spoke to another agent they gave me a much more realistic expectation instead of just the "It will arrive by 8:00 tomorrow evening." Yes that was the latest it would arrive at but why not give me the actual expected time with the other as the worst case scenario? That's the only reason I only gave 4 stars. Thank you.

My tablet replacement was taken care of in a timely manner after I was able to talk to a "real" person. She was most helpful in walking me through the steps for replacement. The new tablet arrived on time when the representative said it would. Thank you.

I had a damaged phone that would not work, my contract was not up on it so I figured I would be stuck with it so I contacted Asurion & they replaced it with no problem, I received my new phone the next day. I would highly recommend Asurion to anyone who has a cell phone.

After losing my old phone, I paid the 100.00 deductible and received a refurbished phone that did not work. I carried it to the local Verizon store and the rep there called you several times trying to get the phone to work, but it never did. I am mailing the "new" inoperable phone back in hopes to get My deductible returned. I guess I'm just out all of those months. I paid insurance for nothing.

The new phone I got keeps dropping calls and the battery dies really fast (like 7% in 80 minutes on airplane mode, or 65% in four hours when it's just checked every once in a while). I almost would have rather kept my old phone.

Replacement of phone with cracked screen - I had a quick response to my query and the customer service person was helpful and friendly. The turnaround time was great on shipping and the phone that was sent worked great. I would recommend this company to anyone.

The online claim process is fairly easy. I have two teenagers with iPhones and in the last 2 months they both broke their phones. The first claim, was very easy and I had no issues. The last claim from 8/29, was more difficult. I think it is sad that people have tried to make false claims and now the honest people have to jump through hoops. I found the affidavit to be redundant and cumbersome, and sending a copy of my ID- really? I understand that it is done to protect the company and customers like me but there has to be a way to make it easier.

This is the second time in a year You've replaced this phone. First was because I dropped it and broke the LED. This time, I decided to get in the hot tub on my cruise and forgot it was in the pocket of my swim trunks. Filing the claim was very easy, once I learned where to do it. Next day delivery of the phone was completely unexpected, but very appreciated. Thank you for making the bad experience I created as painless as possible. You provide excellent service.

The Delivery of the phone was very fast and came when it said it would. Online firm was easy to follow and easy to fill out. But now a month later phone shuts off or keys won't work- randomly. Don't know if I got a defective phone or just problems with the iPhone 6. It did come with a screen protector which I appreciated.

iPad - It came the very next day, in a box not a bag. The lady on the phone was easy to deal with. I'm happy and my kids are happy. The one I originally had was not available so they sent a upgrade instead. Would recommend. It's much cheaper than buying outright.

Love you!!! My phone was delivered the next day in tip top shape and excellent customer care. I would highly recommend getting this insurance for your devices!!! Simple and easy to follow instructions. I will always give them a 5 star rating.

I received my phone quickly, excellent instructions to get up and running. However, the replacement phone does not run as well as my original iPhone. It is slower and the voice mail feature is inconsistent, as it tends to freeze. I am disappointed that it is not as efficient as it should be. My business depends on reliable tech, so I feel I have to put up with a moderately good iPhone.

While this is my Verizon acct, the telephone in question belongs to my son Jose on a sub-account. Everything was easy except for disabling Find My Phone (which he had apparently never enabled to begin with). Because his English was limited, this was extra challenging. He went to the verizon store for help, but was still confused b/c of language. It took a week and numerous visits/chats to figure it out.

Asurion has yet to replace the damaged phone. It is on "back order" yet is available at any Verizon store. What is the point of having insurance if Asurion can't provide service?

Kids Phone - We love Asurion coverage on our cell phones. We have had absolutely flawless service with our multiple claims. Fast and Simple... We have a large plan with many devices and feel the secure knowing all our work and personal phones and tablets are completely covered. Much Thanks from our team!

Cell phone had damage to the glass. Was not working properly. Called Asurion and spoke to representative. Was very knowledgeable and courteous. Claim was processed approximately 10pm EST and received phone next day. Returned damage phone in the envelope provided and received confirmation in email that it was received. Was very satisfied with their service and would recommend to a friend. Even though my claim was for a damaged phone I like that I am Also insured for a lost and stolen phone if that should happen.

I filled out my report online around midnight and I received my replacement phone by the next day. I was very impressed. It was very easy filling out the online information. I would recommend everyone to use them. Once I got my new phone all I had to do was call my service provider and got my phone up and working.

It took a little bit of time and I had to call for instructions once as I am not exactly tech savvy but overall I was more than satisfied with the whole process and received feedback in a timely manner which eliminated the stress of having a damaged phone. Thank you.

iPhone 7 - They were very efficient and helpful. Customer service was polite and explained everything. Easy to follow directions to be able to complete my exchange. I've used them in the past and was always pleased with their level of service and will continue to use them in the future.

Asurion is very easy to work with and quickly replaced a phone that had damages from falling in water and also had cracks to screen from a fall. We had no issues with our claim and received a new phone overnight. I would recommend using Asurion for insurance for your phone.

I don't like the fact that the phones you receive are refurbished. I never read that info listed anywhere when making a claim. I pay a portion every month and a deductible and don't think that is worth a refurbished phone.

From the moment I called the second customer service rep was far more helpful. The first led me to believe I was only going to pay a $50 fee for a cracked screen, but the second further explained why the charge was higher. Anywho, fast and easy. Still wish the deductible wasn't as high.

Had my cracked phone replaced fast and efficiently. They sent me a new phone and charger. I mailed my old phone in a prepaid envelope. It worked out well. I had to a protection plan so that made it easy to replace my phone in timely manner. Thanks for the fast service.

This was one of the easiest things I've ever done. When my son lost his phone and we knew we wouldn't find it, I was mortified to think I had to deal with a claim to replace it. I was also a little apprehensive about what the replacement would be like. It was so quick and easy... Very much pleasantly surprised.

My S7 Edge would have a port that would no longer charge, would get hot and the screen had a little crack. Asurion made the deductible payment easy and simple and I had a replacement phone the next day! They tracked the packages (replacement and old phone) and gave me the peace of mind that it mattered (unlike my carrier that wouldn't even let me know when they got it and would charge me until they processed return!).

Our device got damaged and the people were extremely helpful in helping us resolve the situation in a timely and efficient manner. I appreciate how the agent was knowledgeable about the phones and knew how to promptly answer my questions and direct me to the right spot to figure out what to do. I appreciate having this service available.

The process of getting the replacement was very easy and pleasant. I received the phone within a couple of days and sent back the broken one. The only problem I seem to experience is the refurbished phone battery. It dies much faster than my old one and I continuously have to recharge it to retain any battery.

Online submission of the problem was easy. The replacement phone came very quick. New phone was back up with help from local Verizon rep assistance. Old phone was return easily with return packaging. Thanks for all your help. Have a good day.

Thank you - easy, accessible and thankful it was quick. Much appreciated. My grandson uses his phone all day and night and would have been lost without it. College bound, and needs for communication and web service. He is out of state and we stay in touch everyday with our phones.

Everything was sent on time and instructions were clear. The difficulty was on our part because my son's passwords were not accessible. Asurion has always made the process easy for me when having to switch out a new phone. I always will use Asurion.

Hi, I truly wish I could remember the woman's name who assisted us (myself & Skylar Verizon rep. at Verizon franchise) she was amazing. I actually had to replace twice. You sent me a brand new LG and unfortunately I dropped it into water. Went back to Verizon and had to get another one and once again you sent me a brand new phone. Well this new phone unfortunately was flawed you couldn't see anything but weird stripes of colors going across. You sent me another brand new one. No change and very happy with it. So happy I was insured with you. Thank you.

Our experience was smooth from start to finish. Our rep was helpful and patient, the replacement phone arrived exactly when they said it would and it was easy to set up including talking with Asurion again and Verizon also. It was one of the best customer service experience we've had.

Asurion was easy to work with and quickly sent out a new phone. The only issue was UPS would not approve my address. The phone was sent to my neighbor, who I share a driveway with. Go figure! I would have given 5stars, but the replacement cost was shockingly high. Regardless of UPS and the high co-pay, Asurion did an excellent job of getting me a replacement phone.

Response in my request was professional and speedy. This made the loss of my phone less difficult, which was one less thing I had to worry about during a very unpleasant time. This experience definitely changed my mind about having insurance for my phone in a very positive way.

I lost my phone and I had insurance on it through Asurion and I completed the paper work and got my new phone within 2 days. The process was very easy and I only had to pay $145. I would recommend this protection to anyone who may potentially have an often stolen or lost.

The whole process was very straightforward and well explained. I liked the little video they had that explained what I needed to do every step of the way. It's much more streamlined than the last time I had to use the phone insurance, and I had a replacement phone the next business day. A+.

I was very pleased with the overall experience - I reported my phone issues Sunday morning and had a new phone delivered Monday afternoon. It was easy and fast and I am so glad to have this service - it makes things like this go so much better. Thank you for your great service.

As always great job, always come through, have nothing bad to say, but thanks for the great work. I work for red cross, needed a phone quickly, all my contacts was in phone and had to be ready for all emergency calls, and you came with fast results.

Shipping super fast quick processing. I enjoyed how easy the process was. No need to speak with telephone customer service just reliable online website handling. The new phone arrived in brand new condition and working well. Would love if we could activate without calling Verizon.

I received my phone as fast as possible. The phone came the next day. Reps were very helpful and gave easy instructions. I plan on using Asurion with my next phone purchase. You have saved my husband and me from so much. Thank you Asurion. Will definitely recommend you!

Originally was frustrated with the online verification stuff I had to do but I understand it is for security purposes. I was extremely pleased with my options, my purchase, the promptness and the confirmation email I received when you had received my broken phone. Thank you.

I was concerned when replacing my Galaxy 6 Edge Plus but you really surprised me by replacing my phone with the latest Galaxy 8. It was with the full 64GB of memory I originally bought and I have been delighted. It is not the extra width of the plus model but it was the latest available and I am delighted. I was considering paying the difference for the latest phone instead of using the insurance but you saved me money and I am absolutely thrilled with the entire process.

Your service is great, thank you so much! The phone delivery came on time and also sending the device back was easy, thanks to you including the packaging. Thanks again and keep doing what you do. Have a nice day.

My claim was handled quickly. I ended up getting my phone back. I had to wait on hold for a long time to talk with someone to try to cancel my claim just to be told that I needed to call back. However, I was able to send back the phone that was sent to me with no issues. It was an easy process.

I was really impressed on how fast we received the phone!! Really glad with the service and how easy the whole process went and impressed with the representative on how professional was with me. I would recommend Asurion to others in the future In case they lose a phone or have it stolen etc.

Broke my phone. Contacted Asurion. They sent my phone that day. Received my new phone next day with return envelope to send back broken phone. Could not have been easier. Was able to access my phone information without missing a beat. Best thing I ever did.

Replacing the phone with a new one cost the same as replacing a screen. Phone came next day as promised and in brand new packaging. Everything was explained thoroughly and process was very easily completed. 24 hour assistance too! Made a negative experience, a positive one!

I like this insurance company because of excellent customer service and a fast claim processing. I would like to say "Thank you for all staff to not giving hard time to customers and resolving their problems as soon as possible, so making their life easier.

The experience was EXCELLENT. I got my phone the next day as promised. The customer service rep I had was very patient as I have a speech impairment. They supplied a self address padded envelope to return my destroyed phone. My overall experience was AWESOME!!!

Fast and accurate. Very helpful with setting up new phone. Received phone as stated. Insurance claim was no hassle, friendly, and easy to do over the phone. The person who helped us was very knowledgeable and took her time talking us through the process.

You guys did a great job. My daughter is very happy with her new phone. In addition to being satisfied with your service I am also impressed with your constant requests for my feedback. It shows you guys really do care about your services.

My mom is on my phone plan, and she lost her phone. She filed a claim, as she had insurance to replace the phone. I had to call in to pay the deductible for her, and have the new phone sent to her home. I went over the address twice with the associate. It was sent to the wrong address, and was held at UPS. You would not make the correction, nor could UPS. Huge hassle getting the phone to her.

I needed to replace crushed phone. Verizon in Garden City, KS not very helpful with filling out paperwork. I stopped in Verizon store in Guymon, OK for an unrelated matter, they saw my damaged phone and offered to help with my claim. The young lady filled out paperwork and took pictures for me because I had no way to do that. I had my replacement phone in a few days!

My phone was unrecoverable after falling into a river. Asurion replaced it quickly. The claim process was very easy. The process is fast and convenient. My new phone arrived the next business day. Activating the new phone was also easy and quick. So thankful I have insurance with Asurion.

Easy, simple, and to the point. I had no issues with the process. The online registration set-up was way to navigate and complete. I quickly sent my phone that broke back and it was accepted with no problem. I appreciate getting my phone in a timely manner.

Thank you, Asurion, for your exceptional service replacing my damaged iPad Pro. I was amazed that you were able to send me a replacement (a newer model, at that) literally overnight! Your service is truly outstanding! I would recommend your service without hesitation. Thanks, again.

Phone broke. Online claim was quick and accurate. Excellent service, quick delivery and perfect replacement. Device was an exact match and easy to activate. Return package included and was easy to return the broken phone. Thank you for the great service and getting me back connected.

My phone was stolen when I was traveling outside the country and I reported the loss to Verizon immediately. As soon as I returned I filed the claim with Asurion and the phone replacement was sent next day. I was able to get my primary source of communication and data back in an expedited way.

Alright. First problem I have is it cost too much money to just be receiving a refurbished phone not a brand new phone. Second off I had to use my old SIM card feed trade because the one you guys sent me was garbage. Also this phone has all sorts of problems. It did not upload my stuff right. It shuts off randomly all the time and the battery sucks. It's like I've had this phone for 10 years and it has no storage space whatsoever but that's not the case. I do have storage. This was probably the worst phone I have ever had. I'm actually going to go to an iPhone next because my experience with this phone and the replacement phone you sent me that was also garbage.

I was amazed of the they gave me an upgrade on my device; I was disappointed when UPS didn't keep their end of the deal. It took longer than expected bring that they failed to deliver it on a Friday; but ASURION commend you on customer service.

Well my daughter damaged her LG G5 smart phone while we were on vacation. When we got home we filed a claim. It was replaced it with no problems. It was a Smooth transaction. I highly recommend this service. It is wonderful. Thank you very much.

They shipped the phone asap. My girlfriend got it in just a day or so. They gave her optimum time to return it, and only charged me 150 to replace the whole phone, if I wouldn't have bought the insurance it would have cost well over 800 to 1000 dollars.

Quick, reliable and able to process claim fast to keep me up as without my device I would be dead in the water for work. The person handling the claim was very professional and kept asking if there was anything else that they could do to assist. Thanks again.

The phone was sent and arrived as promised. It was easy to convert over to the new phone and it is working fine. Thanks for the help and support. This is the second time I have had to use the service and it was great. Minimal down time.

The process of replacement was smooth and without a hitch. Everyone I spoke to was curious, precise with instructions and the replacement came without a hitch in a very timely manner. The "new phone" however has proved to leave a lot to be desired. I have not called on it as of yet, but it has obviously been pre-owned and was water damaged as the screen is water marked about 1/2 way down, Siri does not pick up very well and the internet often glitches. Ironic since it is replacing a water damaged item. In all fairness I have not called Asurion about the problem yet, however I don't feel this phone should have ever been sent out.

The return and replacement of my phone was satisfactory. But I wasn't really satisfied with the new device, because you did not send a booklet with the device. It's hard to try to figure out how things work without a booklet.

My screen was shattered and you replaced my phone with no trouble and in a timely manner. The process was easy every step of the way. My new phone arrived really fast and I was using my phone again right away. You did great. Thank you.

The day I lost my phone I went to a local Verizon Store and called in the report to Asurion. The background noise in the store was quite loud but the Asurion rep was very patient and careful in explaining the process. I wish I could tell you her name so she could be further appreciated. Perhaps you can identify her by backtracking through the transaction. I give her and Asurion highest marks.

Very pleased with the replacement and the efficiency that it was handled. The process is quick and easy and 24 hours later I had a better phone (mine was no longer made), earphones, charger and case. The phone was overnighted. I am very happy with my new phone.

My son is on my plan, and his phone quit working. Within 2 days, he had a new phone. We couldn't be more satisfied. All we had to do was send his old phone back. The person we talked to over the phone was very pleasant and knowledgeable.

The good part is the people with whom I spoke and the speed with which the replacement phone(s) was/were sent. The phones themselves are apparently reconditioned phones that had a whole lot of problems. The first phone I received barely worked, and the second phone also has problems, but by then I was tired of it all and just kept it. The joy of having an iPhone has completely worn off.

This company is great to work with. They were quick and they sent easy instructions, thank you! Hope to not need you in the future, but if we do it's a pleasure to do business with a company like Asurion that takes care of its customer with no issues. I have no complaints, only compliments.

It ended satisfactorily, but there was a struggle to get there and I had to elevate from my CSR to management. I was promised Saturday delivery of my replacement phone, but then was told it was shipped-out for Monday delivery. I was traveling that Monday so that would not have worked. Manager/supervisor handled the problem and set it up so I could get a new phone at the Verizon store.

The phone I received was refurbished but it works fine, also it was delivered in two day and as always excellent customer service. I would recommend they would lower the price of the deductible to $100 for all devices. You're the best at what you guys do.

I received a replacement overnight. When I described the condition of the tablet (broken iPad mini 4) to the phone representative, they knew exactly what I needed and settled on the replacement as the best thing to do. I paid the deductible and had a replacement the next morning.

The iPhone 6 you sent is unreliable; the touchscreen is frequently non-responsive crashes. According to Apple store it's a refurbished model, the battery is faulty, etc... so what do I do now? Please contact me.

I've had to replace my son's iPhone a few times over the years and have never had an issue with the insurance. Well worth the price knowing a replacement phone will be sent timely and without a hassle. The process is easy to do online, but the customer service reps are professional and quite helpful if you need to call as well.

The first replacement phone arrived as promised but Verizon staff said it was faulty. The second replacement phone was also faulty. I spent hours in Verizon stores while they attempted to fix the junk you sent. After a battle I received a new phone.

The refurbished cell phone I have been given has a major defect. Seems the screen has been replaced prior. So at times when using the phone the screen does not sync well, begins to do what it wants. I have to close out apps and reset constantly.

Fast and friendly service. Shipping was fast and I would recommend anyone to get the insurance on their devices. The deductible is fairly priced, and I completed the whole process online. I did have a little problem with the Sim card but that was taken care of at the store where I purchased my product.