Asurion Reviews

Once claim initiated I had my replacement in less than 36 hours. Great tech support in guiding the transitioning of personal information to the new phone. Very smooth process. With my old device having a blank screen I was able to clean it by connecting with my computer. Return mailing supplies were provided and clear.

The technician was very helpful in connecting me with WiFi hotspot. Also checking my battery issues. And selling me a service contract that covers my TV and computer. She was very helpful and pleasant to work with. Thank you.

I was very impressed with the ease of filing a claim online. Each representative I came in contact with to clarify a procedure or request a status update was so very kind, knowledgeable, and exceeded my expectations in helpfulness. They know their tech, their policies, and they are pros at getting you all set up appropriately. I have raved to my husband, my family and friends to take advantage of this insurance plan!!

Updated on 12/13/2018: On 12/11/2018, I wrote a negative Asurion review. Their response? "Typically, broken or damaged equipment is not covered." So, they cover equipment only in perfect working order? Huh?? This makes no sense whatsoever, but at least they *finally* contacted me and will repair my sewing machine. But it took a negative review and a complaint with the BBB for them to contact me (after my repeated contacts to them). I will update or remove (if possible) my negative review after I receive my repaired machine back. I gave this review 2 stars because I spoke with Michelle, who was professional and nice on the phone.

Got everything on time and all set back up. Got it on time, send the old one back in the spil they send to me and the person really helped me when I called and told her what my phone was doing. She was a great help. I give her a 5 star.

Best experience ever! I was charged half my deductible because l hadn’t made any claims the past 12 months. I got the replacement phone the next day! It was easy to transfer all of my I go to my new phone. Thank you.

Am pleased with the service provided and the agility to help me replace my device in the least amount of time. Also my device was delivered in less time than the established when placing my claim. Thank you so much for your help.

The SE iPhone replacement works great! And to replace it was easy after I paid deductible. However the tablet Ellipsis replacement doesn’t charge up now and I just got it replaced by you all!!! So now I am about to jump through hoops for it be replaced. I hope I don’t have to pay any deductible on a malfunctioning device that was sent to me!

I must say that I was fortunate to have great service and fast shipping! I would definitely recommend to a friend. It was a very smooth and hassle free process from the time the claim was submitted to the very moment I received my new device.

Everything was handled in a timely way. Easy to do online. Quick to get the new phone, I dont know what would make it quicker or easier. I had no problem with any of the process. I would tell everyone to get Asurion, easy to use when you need it.

I was a little confused about the processed but everything worked out fine in the end. I received numerous emails letting me know about my claim and I received my son's phone and he was able to activate. I am pleased with my experience with my claim with Asurion.

Quick and easy process! Assumed it would be a headache having to go through a different company for my broken AT&T cell. Received new device the very next day! Customer service was helpful and easy to understand. No hassle whatsoever. Even with insurance, deductible wasn't too bad.

The service was great! I completed my claim online on a Monday and received the replacement phone on the following Wednesday. I am very pleased. The process was smooth and easy!! It is a great ease of mind to know Asurion is hassle free!

60 inch TVs are supposed to be fixed on premises. The repair 1 person arrived and said he needed to "take it back to the shop" for it to be repaired. So this VERY HEAVY TV had to be taken off the stand, carried to the truck, and off it went. The problem happened when the repair 1 person brought it back and it was dropped on the way into the house. DirecTV says it is NOT covered for physical damage (???) when THEY (repair person) dropped it. ON TOP of that, it still does not work and DTV says it is NOW not covered B/C it now has PHYSICAL damage (???). Talk about circular thinking. They offered to drop my coverage if I was dissatisfied with their "service", wasn't that nice of them? And I have spent over a thousand dollars over the many years I had this sorry "insurance (???)". It is worse than a PONZI scheme.

So easy and convenient. It was so easy just to go online and the promptness was unbelievable within two days and so convenient that they send return label and tape for box. Awesome job. Keep up the great job. I will recommend this to everyone I know.

The whole process was effortless and I especially appreciated the instructions on how to transfer your data from one phone to the other and how to get your old phone prepared for return. I thought I would have to rely on someone else to take care of it but was able to handle it alone. THANKS!!

It was a great experience and very easy for me especially how you send all the labels needed for the old phones return. Thank you very much for the help and I have already been able to send the old phone in yesterday. Thanks again.

I had a great experience in dealing with my replacement device call. The representative that assisted me was great and very informational! I received the replacement phone within 2 days of my call and the package was easy to return with all the information that I needed.

I put my easy claim in on Thursday morning and had my phone replacement and fast charger by Friday afternoon. Great and fast experience despite the horrible experience that led me to using my insurance. And loved hearing that because I had been claim free for such a long time that I received a 50 percent discount!

Received my replacement device surprisingly quick! It was very important to get it so quick. The device was the same as the one I have so I didn't have to learn a new device and I already had a protective case for it. I am very pleased with my experience.

I have used Asurion many times, and every time they are very professional and take care of my needs very quickly. The phone is always here super fast! It has never taken more than 2 days to get here. They are very friendly and helpful to resolve any issues.

Had my device repaired and replaced very fast. The company reps were very friendly and knowledgeable about what I wanted, they helped me out with all the questions and answered everything that I wanted to know, my replacement equipment was shipped and received very fast and with no issues.

Great service, very prompt dealing with taking my information and receiving my new device. The replacement phone was in excellent condition and the exact same phone that I already had. I would recommend getting insurance on phone to anyone, it is worth it. THANKS FOR YOUR SERVICE.

I had my telephone stolen and the process to get replaced was quick and easy. I processed my order and received my replacement in 24 hours. Amazing!! Thank you for your great coverage and service. It is so hard to find great customer service nowadays.

This company is a joke. My phone broke on Friday. Took it to Sprint, they said I had to contact Asurion directly, to which they did for me in the store. 20 minutes later we were still on hold. I tried to do it online, but their website won’t let you do anything. I screenshot everything because I’m sending this to the Consumer Protection Bureau and the FTC. These people won’t answer calls, their chat service is always down and the rep I spoke with literally hung up on me when I asked her to hold the line while I transfer funds for my deductible. UNREAL! Still haven’t received my replacement phone, no response from the company, yet they have my money and are now costing me money everyday I don’t have a phone. COMPLETE SCAM!

Phone wasn’t working properly. Quick and easy to file a claim. Received a new phone in less than 48 hours and at a reduced deductible since phone was an older model. Instructions to set up new phone are easy as well.

They were prompt in making sure I had my replacement phone. It came with everything it was supposed to and I was back talking in no time. I like having them as my mobile insurance company and I would recommend them to a friend.

My experience and the speediest delivery of a replacement phone was great. But what is the warranty on the replacement phone? We have been having an issue with the speaker. Sometimes it works and then it doesn’t. On video or turn by turn navigation the speaker can start load but then drops to a very low volume and then at times there is no volume at all. Even though the screen shows it at the loudest. Thank you.

My carrier is Metro PCS. Everything went fine, just some of the apps I had to download myself and I had to go back and find my message board that did not have on the backup. I don't know why but I got it, everything is wonderful with the phone. I will be sending the other one back tomorrow.

I could not be happier with the service I received. From ordering, Delivery and activating the staff was amazing! I had to call in a few times and each time customer service was helpful and courteous.

Customer service was very helpful and the shipping was extremely fast. Setting up the product just took way too long because I had to download the most recent update and then install it. That should have already been handled before I received the item.

My phone was not able to be fixed. I was sent a new one. Should have looked at the manual to find the Sim card. Oops... New phone works great. What could be better. Arrived in a timely manner. Thanks.

It was an easy process to do my claim. It got ship faster than I thought it would. Its money well spent for your service. Thanks for shipping appecting and shipping my replacement so fast. I'm going to recommend the service to all my friends.

When I requested to receive insurance coverage the process was clear, fast and efficient. I waited to receive a new equipment the time that I was told. It is so good to have this kind of service. I trust the company 100%.

Quick response and turn around time with my claim. Quick delivery and exact phone replacement. No problems at all. Fair deductible price as well. I had no issues at all. I would recommend business with Asurion and will continue to use them in case of accidents in the future.

Was fast and excellent. I will recommend to anyone. The online process is the best and the one-day shipping was right on point. I was very surprised, yall the bessssttttttttty. Ten stars for sure, my boy was happy.

Excellent Customer Service, I would definitely be recommending this to all of my friends and family. The product was received in a timely manner and I was very satisfied. The process was extremely easy to use and I really enjoyed my experience.

They were very helpful with transferring all my information from broken phone to new phone. They were very nice and patient! They answered all my questions in detail and didn’t get aggravated when I didn’t understand! I would recommend Asurion to anyone!

Jose the manager is perfect for your company, he represents AT&T with extraordinary passion for his customers, his employees, and the products. He made my experience personable and professional. I will always remember the service I received at the Jefferson City MO location!

Phone was broken & unable to be fixed. Received replacement phone in record time!! Like 1 day & by the following day had a new, usable phone once it was activated. Process was very quick, and easy. Would recommend to all of my friends.

All I can say is keep up the great work. Accurate, arrived EARLY, the claim was EASY, & the customer (care) service was EXCELLENT. I would definitely recommend you to a friend and a foe and everyone I know. Thank you for your excellence.

Had an iPhone with a shattered back. Phone was replaced and all transactions were completed within 3 business days. Phone arrived within the specified time (twenty four hours) intact and ready to update and load. My internet contact was courteous, well informed, and pleasant.

I was able to get the help I needed. I was able to understand what was said and they took care to make sure I was completely satisfied before hanging up. We were able to save our data and transfer all of it onto the new phone.

I had to call to get clarification as to how the claim would be handled and what they would do. They were very friendly and thorough. I liked the fact that I did not have to pay the full amount of the claim.

Once we completed the claim and submitted it we had a new phone by 5:00 the next day. The techs were very good helping my son over the phone activate and set up his new phone. I am very happy with everything from start to finish.

Phone replacement arrived quickly. I had no trouble submitting my claim online. It was easy and convenient for me. Replacement is working great. I have no complaints whatsoever. Everything to return my old broken device was included in the box my replacement phone arrived in. Then I just dropped it off at the post office and I was done.

I was very happy with the service you provided once it was decided to replace the phone. This new phone is 100 percent better! Thank you so much. I will be happy to share your company and great service with fellow friends who use Verizon as their carriers.

Form was easy to complete and delivered was as promised. The return of the old phone was not clear if it was by UPS or regular mail so it delayed the shipping of the old phone. But overall we are very satisfied with the insurance process and replacement.

It was a simple process to replace my lost phone. I appreciate the ease at which I was able to complete the process. I suggest the app called PDF EXPERT for people in the future which allows for the paperwork to be completed with a phone and email straight back to your company.

The entire process was fast, easy and reliable. It was nice to be able to track the process online without having to be on hold. Been through this process twice, other was via phone and customer service representative was very courteous and professional.

IT was very nice to get a working phone so quickly! The only bad thing was my past texts and the pictures were not saved even though I did the LONG backup per the instructions. This was was extremely frustrating as the part of the backup that took the longest (2+ hours) was specifically to backup all my past texts.

This was the easier replacement. We even had it shipped to a hotel we were staying at on vacation in southern California. Yes I would recommend Asurion as a replacement/insurance carrier for friends and family. This replacement phone made our trip to Disneyland complete!

Insurance claim was easy to submit. Got the replacement phone in the next day. I did not receive the exact model of the damaged phone but it still works. Using Smart Switch was a breeze. Thanks for making this an easy process.

Sent overnight, as promised. I needed another phone as my old phone was turning on/off for no reason and the volume was no longer working. I am constantly using my phone for emails texting weather app, etc. Asurion helps me with my phone needs.

Process was easy. Got new refurbished phone in 2 days. Process to send phone back was also easy as shipment label was provided. The website was easy to access. I had bought the insurance for situations like this and glad I did.

Quick and Easy. Had replacement phone in my hand the next day. Envelope to drop my return in... doesn’t get any better than that. Didn’t have to leave my house. Everything came to me. Will be sure to insure my new phone.

Great. Very happy. Highly recommend. New phones replaced Note 8. Yeah. Oh yes one old phone no reception, dropped calls etc. The other broken screen both replaced. We had Note 3 and Note 5 before. Glad to get new Note 8.

Very timely responses. Once claim was submitted phone replacement shipped immediately. New phone received on a Saturday even. My original phone damaged beyond repair. The online submission was easy to use. I was kept informed with updates to claim and tracking of new phone once it was shipped.

This has been the worst experience of my life!!! I'm in my 60s and have NEVER had a problem like this! The people are polite but don't understand the issues. They tell me that the tablet I had an ASUS 10 is no longer available. They send me an Ellipsis 8. The only thing I liked about it is the screen was bigger. Then they sent me another (I still had the first one that they sent me, no problems at that time) because they said that my claim was never submitted by them. I tried to tell them that they already sent me a replacement. Still they sent me a new one. Only this time it was a smaller tablet. They said it was comparable to the one I started with that was damaged. I sent that one back, unused. Then the Ellipsis stopped working. I called and the lady was nice enough. And she tried to troubleshoot to fix it but wasn't working. But now the Ellipsis was no longer available. The only one available was a little one.

Great service with organized delivery. Appreciate the fast service and great customer support people each time I have needed to use this service. Thorough explanation how to utilize storage and services that we currently have. Timely delivery of product and great follow up to questions.

As always quick as promised and reliable. Ya a little more expensive than others. But you get what you pay for. I filed claim, approved and then phone was here in two days. As always you're right on spot. Thanks for your customer service.

It was really helpful. They gave instructions as I did them and then that didn't work and they didn't get frustrated. As my daughter and I worked with them, the two of us were extremely pleased. We have used Asurion before for a cracked screen and were pleased as well.

I am very pleased with the service from the representative I talked with to the delivery of the device. Having the insurance helped to provide a new phone for my daughter without having to pay for a new phone.

Your customer service agents were awesome. I was out of town so I had to call several times in between flights and they were always helpful in picking up where I had left off on my claim. I would definitely say everyone I spoke with was great.

Experienced easy online claim filing process and rapid replacing of malfunctioning phone. I received the replacement the next day and called the AT&T Protect to set up without any issues. Returning my old phone was also simple in same box with preprinted/prepaid label.

Very easy claim process and fast shipping. Received a new phone that was ready to set up. In a matter of a few hours, my new phone was identical in apps, contacts, and everything else. Worth every bit of the extra money.

Filing a claim was fast and easy and my replacement phone arrived after two day. Super fast and easy service. I did everything online. It only a few minutes. Super happy with the service. I would recommend Asurion to my friend and family.

Excellent service. Got my new phone within 24 hrs. Called to get help to set it up and the guy was very patient and helped walk me through the entire process. Will recommend you guys to all my friends and family.

I was never email payment option. I had to call to make payment. This delayed the phone. This is my only gripe. It took to long to exchange the phone. The instruction need to be clear in the email of the process. So if you don't get email with payment option then you know something is wrong.

First phone was defective and when I called in to report it they overnight another phone to me. The representative on the phone was courteous and helpful. I was very happy with his/her patience. I had a pleasant experience with both customer representatives. So far so good!!

I dropped my phone on the hardwood floors in my kitchen and wound up with a cracked screen on a Sunday. I had a new phone the next day. They didn't have the Galaxy S8, so I got an upgrade to the S9 -- works for me!

I have had two experiences with you. It was a quick and painless process. I got my new device within two days. I had to call this last time and the staff was very friendly and helpful. I would recommend this company to my friends.

Easier than I thought it would be. Customer service was great. Getting used to my new phone even though it's not what I had before it's fun, There is a learning curve to this new phone but I'm enjoying figure in-and-out.

I had my phone within 24 hours. I'm impressed with the speed and ease of the entire process. My phone was super easy to set up and the entire process was so much better than waiting at the store for 2 hours.

Fast and with no any headaches, I was able to change my dad's phone for something better. Been using Asurion for over 4 years now and couldn't be any happier. Highly recommend using this insurance with their carriers. Everything was done online with no hassle at all.

The phone shipped on time and it works great! It was also very affordable and I'm happy I didn't have to pay for a brand new phone. It also came with an extra charger! It was easy to install and the customer service was very helpful. Thank you!

Took very good care of my problem, honored the contract and sent a replacement very fast. Process for entire situation fast and easily dealt with. Would recommend this insurance to everyone. I appreciate the way I was treated and the service I received.

My phone stopped working. The screen popped up. No phone calls could be made nor could photos be taken. The staff was very friendly and helpful. The instructions were clear. The phone arrived in two days. We had a good experience. So far the replaced phone works well.

Very fast shipping and accurate, didn’t have my color of phone available so I called, and got another color which I am very satisfied with! I will totally recommend Asurion to my friends and family if they have a problem with their device.

Great service. Re-setting up was confusing. I turned off find my iPhone and deleted it but still got a message telling me to turn it off when I already did. Well I rechecked and verified it was deleted. Your feedback rating is terrible. I had to submit 6 times so far and did not go through yet.

Well at beginning a little frustrated because so much information to get a replace but at the end of it all. I'm glad because it means it's really secure with dealing with this ordeal. Too many scams out there. So AT&T thank you so much.

Great services with quick response and outcome. I received the replacement phone within a few days. Asurion is total worth the money, they have never gave me any hassle. I have multiple phones covered by Asurion. I totally recommend Asurion to my family and friends.

Phone was delivered in a very quick manner, received the phone next day even though it was a Saturday! The phone I received works just like a new one. My old phone I could no longer hear anything unless I had my phone on speaker.

I had an excellent experience. I received my Samsung Galaxy S9+ replacement phone the next day at no extra cost. I was even offered for a technician to come out and set my new device up at no charge. This was the best experience I've ever had with an mobile insurance plan with Verizon. My last experience was absolutely awful. A huge improvement and I am one very satisfied customer! Thank you, Asurion for changing my mind about mobile insurance.

It was a great transaction. They even upgraded my phone. I have nothing but good things to say. It was a very fast turnaround also. Thanks so much, Asurion. I would recommend it to everyone. The website is so easy to use I can't believe it.

Everything was simple and done as was told it would. Representative was pleasant and did a great job! The device was delivered in a timely manner and everything was a smooth transition to the new phone. It was a pleasure doing business with Asurion.

Even though I was very stressed everyone was patient and prompt. It was a very easy and quick process. Returning the broken phone was easy. Website was easy to work with. Personnel at AT&T was very helpful. I understand about all the security but when the person is not readily available it can be rough.

Asurion makes the phone replacement experience a breeze. The process is simple via their website and their email communication and quick response is excellent. We submitted the claim and received the phone the next day. Quick and painless!!! I would recommend Asurion to anyone with AT&T as a service provider.

My carrier is actually metro. Great service. My new phone was at my door the very next day. I didn't even have to go into the store. I was able to get the same phone I had, which the store is no longer carrying. Wonderful experience.

I was a pleasure with Asurion. The turn around time to get my new phone was great. I would recommend this insurance to anyone interested in purchasing phone insurance. Thank you for all of your help in getting me a new phone.

The response time to providing a replacement was perfect. I appreciate the immediate response and replacing the phone within 2 days. Ordering online allowed for an easy process. There was no issue with the order. Couldn’t ask for better service.

They were very prompt with my replacement iPad and were very helpful when I called. I am glad to know we have Asurion for protection. They have been our protection plan for years and every time we needed them they were there for us.

This was my daughter's phone. She said once she found out who to talk to, it was great. Took her 2 weeks of getting sent from one place to another. She had taken her old phone to Verizon to see if they could fix it. She left it with them. When she went back, they couldn't find it so she couldn't return it. She said when they called to help set up the new one, they were great. She was happy.

Service was complete and right on target!! Best I have had in a while! I was using my new phone in no time flat! The agent was very knowledgeable and catered to my every need! I am not tech savvy so the agent almost had to do it all.

Welcome job. I received my replacement phone on time. Keep the good working going. I will always recommend Asurion to everybody. It's always good to have your cell phone protected. I received a new phone within 24 hours. This was super fast.

My screen on my phone stopped working on my galaxy s6, I filed an insurance claim online and it only took a few minutes to do. It didn’t give me more than one option to choose from for a replacement so my phone was replaced with a gold galaxy s7. I wish it would have given us at least 2 options to choose from but my phone was here the next day! No issues and activated my phone and it was all set!

My cat, yes seriously my cat, decided to use my phone as a chew toy and cracked the screen on it. Asurion quickly sent out a technician to fix my screen. When the technician was fixing my phone he accidentally cracked the back screen as well and the next day I had a replacement phone. I would recommend Asurion.

The Customer service took care of everything and delivered on all that they promised. We went into our local store and were helped with our options. They shipped the phone out and promised and it was on time before my son went on vacation. Thanks for all your help in making this an easy transaction.

Very helpful... kind and patient... especially at such a stressful time. I had the replacement phone the next day as promised... and even had a few questions after the fact and was treated with the same level of customer service. I am glad I had the insurance and hope I never need to use again.

My claim was handled quickly, easily and professionally with a minimum time on the phone and mostly online. The form was easy to complete online. The employee who helped activate the new phone was knowledgeable. The return of damaged phone was very easy.

The process was effortless and the representative was kind, courteous, knew his job. We received the new phone in a reasonable timeframe with no issues. The process for replacement was excellent & I would definitely recommend to a friend to purchase the insurance plan. Thank you.

I was leaving work. Getting into my car and dropped my phone. It cracked faced down, the crack even went through my glass screen. But I got my phone very fast. It was nice how fast they worked. I appreciated that.

All fantastic. Easy process. Worked well. Very fast sending new phone. Couldn't be happier. Very patient phone assistance. I would definitely recommend to a friend. I don't know what else to say other than it was a very easy process.

The process was easy the whole way through. From entering my claim to the activation of my new phone, I was surprised how painless it was. I'm very happy with my new phone and the experience going through Asurion. Customer service was friendly and helpful as well. Thank you!

My son lost his new iPhone XS Max while riding a roller coaster at Sea World. We started the claim the next day (Sunday) and he had his new phone by Tuesday. It was fast and easy. Thanks for your help!

I love the Asurion insurance that we have for our 4 phones with Verizon. I've had to file several claims and each time it has been easy and painless. No matter when or who I spoke to a CSR they were very helpful and polite. No complaints, and definitely worth the monthly fee for extra coverage!!!

Asurion was super quick with handling our claim for our son’s broken tablet, and we received the new one in the mail the very next day! The customer service rep I spoke to was so pleasant and helpful with activating the new device!

I've been with Verizon for many many years. I have ALWAYS received excellent service. Their customer service is the key to maintaining dedicated customers. They are friendly, good listeners, patient, dedicated to the customer's satisfaction. I have never had a problem that they could not resolve or make good on. They have a very satisfied customer. Thank you Verizon Wireless.

This is a great service to have. I had Apple Care for my previous device and the coverage was not a great as the coverage I have with Asurion. Quick claim process and extremely fast delivery of my new device. Very happy with coverage.

Everyone I dealt with was extremely nice and thorough. We had a replacement in hand in less than 24 hrs and a great service rep on the other end to help me through the process of setting up the new phone. Best service ever! :)

I really enjoyed the service and will use them again. The process to get my phone and apply for a replacement was easy. Received the phone in great time. Great customer service from all involved. Would recommend Asurion to anyone.

The process was easy. When I got the phone it was a little difficult to get the phone up and running. But once I got the hang of the phone it all worked out. I am glad I got the insurance part of the plan.

I bought a pool from Walmart with the Asurion protection plan. When I made my claim they never called me and canceled it, then I called again today and they reopened a claim. The frame is damaged and they told me it was cosmetic and would not cover it because it was so minor from the photos I sent them. I am out over 500.00 over this claim and they will NOT stand behind the warranty. I am making a complaint with the Better Business Bureau over this to get some help because their protection plan is fraudulent if they do not warranty the products.

This was my first time using Asurion and I was very pleased with the process. When we received the new phone we called the service center to set it up and it was so quick and easy. Very smooth process. Thank you.

This is the 3 time I file a claim and I am very pleased with the results. The website has a really easy step by step to make a claim, steps well explained. The time to wait was very reasonable to respond. Instructions easy to follow. Great customer service.

Replacement was shipped very quickly and received when I was told it would arrive. Very helpful also is getting this claim completed. To return the broken phone, I was unable to access to clear it. I called Tech Support and they walked me thru the steps I needed to complete and helped me set up my Insurance app. She was awesome. Thanks!

We were very happy with the outcome. My son's phone cracked and they even told us that our deductible would be lessening in 3 days and it would be a great idea to wait, if we wanted to save money. Which we really appreciated.

Thank you for the fast response in replacing my cellphone. I was pleased in the whole process and amazed at the next day service. The price for replacing my cellphone was well worth the price in the insurance and I will continue obtaining insurance with your company in the future.

To be fair, I was not able to reconnect within 24 hours of filing my claim. I am still waiting on a replacement phone that is scheduled for delivery to my home on Friday, 12/7, while I filed on Tuesday 12/4. I was given to understand from the Verizon personnel at my local outlet that the delay is due to the holiday mail volume. If in fact I was supposed to have the phone the next day, I would like to know why I didn't, and what Asurion does for me if I am not reconnected in 24 hours. I have had a good experience with Asurion in the recent past, however.

Good job, received replacement quickly (on a Monday after filing on Saturday) and had my son up and running shortly after that. All the return packaging was included with clear instructions for the process. Extremely happy with the end results.

Camera glass broke 2 weeks after getting a new phone and with Asurion phone was replaced with no hassle, very fast, and very easy process. Received my phone the next day and set up was quick and easy. Thank you Asurion, Great Job!

I received timely delivery of my new device. The rep that assisted was knowledgeable and very easy to work with. The new phone was set up while we were on the line to make sure everything was put back the way the old phone was.

I contacted the company after my iPhone was damaged and the representative gave me all the options for repair or replacement. I choose to have it replaced and was told the new replacement would ship at once. When the phone arrived the following day I contacted your company and they walked me through the setup. Excellent company!

Followed directions about turning off find my iPhone etc. Got a new iPhone X in the mail Wednesday after putting my order in Sunday! Went smooth, they sent confirmation emails for shipping and my device arrived in great shape. If you're buying a phone that costs $1000 get insurance.

The process to order the replacement device was easy and straightforward. I ordered it and it came two days later. It was such an easy process. Thank you Asurion for making a horrible situation a lot less horrible. I will def recommend to my friends.

I had lost my phone and I contacted you and filed a claim. The process was very easy and smooth. The claim was processed and I got my new phone in just a few days! Thank you so much for being so fast!

I called one day and the phone was delivered the next. No matter if it was the weekend. I recommend being covered by Asurion because teens always mishandle their phones. Asurion should sell insurance gift cards to hand out on Christmas.

Was great experience, was worried about the phone hooking up to 4g but y'all upgraded it. Only downside they didn't send the tool that opens the slot for the sim card. Had to take it to a Verizon store to install SIM, still don't have a tool but the rest was great.

I've had Asurion for over 6 years and have always carried it on my phones. This is the second phone that was damaged or just not functioning and they always replaced without a hassle. I would highly recommend them to anyone. As expensive as phones are, you need insurance and Asurion is number in reliability, customer service and so much more!! Thanks.

Sure, fast, and reliable. Everything about this experience made it easy to get my new phone! And the 24 hour shipping for free was incredible! I rate the overall experience a ten out of ten! Such and great and speedy way to get what you need when you need it.

Very quick, concise and complete. I appreciate the prompt response and resolution to the phones that were damaged. I am glad we were able to get new phones and solve the cracked screen issues. I am very pleased that my issues were handled quickly.

My replacement came fast and had clear instructions on how to return the original. Everything went smooth and it was really easy to switch from my old phone to the new one with the help of Asurion. We have no complaints.

Wow so amazed that the process was fast and because my phone was 2 generations old they upgraded me from an S7 to S9. Fantastic. Received my new phone next business day. I pulled my SIM out of my broken phone, transferred it to the new phone and we were in business.

My Metro phone was stolen. I reported it to the Metro store on a Saturday. They were able to request a new phone for me. It arrived by the next business day on Monday. I'm extremely happy with the excellent customer service received. Thank God for Asurion insurance. It was a $169 phone. I only had to pay the $50 deductible. The phone received was actually better than the one I purchased.

A week in and a replacement phone is still not on its way. Five hours, 4 phone calls and multiple disconnects while on hold were only the beginning of the worst customer experience I have ever had. A Supervisor who forgot to notate information needed for the claim to go through on its second attempt caused another phone call to an Adjuster who could not help and only make a notation for someone higher up that was not in the office. They take all your information, but can give you none. Unless you have hours to spend trying to get assistance, another company would be a better choice. I have another day of phone calls to make to corporate tomorrow in hopes to find someone who can take care of the situation.

I were satisfy with my experience I had with you all. Thank you so much for your time. Your service is excellent. I would recommend you all to anyone. It didn't take long time for you all to fix the problem I had.

Fast shipping for the replacement. It was a fairly simple process to complete the claim. It's a great idea to have protection on the device you use the most and depend on daily. It would be nice if there were more options for local repairs, but getting a new device for 150 is not a bad deal.

I first received the wrong item but that was quickly rectified with a simple phone call and my phone arrived the next day. The customer service rep was professional and went out of her way to be sure the phone could be sent given that one has supposedly already been sent. My new phone is functioning perfectly.

Very easy to make a claim, and replacement came very quickly. The customer care was friendly and helpful, answered all my questions. Had to use the online chat to verify our address, very easy to use and agent extremely helpful. Replacement device works perfectly. No complaints.

I wish I could rate this company zero stars. My experience with Asurion was the absolute worst experience I have ever had with any company. Customer service representatives were pleasant but not helpful at all. It took three weeks for me to get a new phone when I was promised one within a week. The repairman showed up and the piece he brought to fix the device was broken, and he only brought one. Then I had to wait another two weeks to finally get my claim accepted and the phone sent out. I have never in my life had such a horrible experience with a company and would not only not recommend it to anyone, but would actively recommend that you do NOT use this company. I had to call upwards of 20 times to finally get the help I needed.

I filed my claim and there was a really short turnaround time for my delivered replacement. I called to get help with set up (the rep was extremely helpful and friendly). After about 20 minutes on the phone we were back in business.

The whole process was simple from start to finish. Easy to access online and the information they required was easy to get back to them. They communicated quickly and provided stellar service. Best of all... they had a Super quick turnaround time!

Very good response with replacement phone. I was happy with the professional service with the agent and kindness of details. I was happy with the upgrade of my phone because of the discontinued of the Samsung 6 Edge. Thank you again.

You were quick in replying to my request for a new phone (once again!). You make it very easy to apply and very fast to receive delivery. I really appreciate it! Thank you so much. I would definitely recommend you to my friends.

The turnaround time was fair. The setup required a lot of work with attached and Apple but that's not relevant to Asurion. Got my phone on the third day. I am satisfied with the overall set ice provided. Make sure to have patience when dealing with customer support.

Excellent service!! Very friendly and helpful. Had everything taken care of quickly. The gentleman was very courteous and professional. He set up my daughter’s phone with her step by step. And made sure everything was working properly before he ended the call.

Phone was replaced, no problems... Damaged phone was an iPhone SE, replacement was an iPhone 6. Would have liked to have received something a little more up to date (after all, the monthly insurance fees are high), but they were prompt in delivering the new phone.

Modern miracle!!! I submitted The request for a replacement form at 4:45 on Friday afternoon. The replacement phone arrived at my house at 10:30 Saturday morning. The online process was easy to use and the return process was clearly explained. Great service!!!

FAST replacement of defective phone with a much superior phone. Replacement phone is a much higher quality than original phone. Staff was very courteous and helpful. Process was simple and easy to complete. Highly recommend Asurion for quality service. Thank you!!

Placed a claim and had to cancel it because somehow the phone started working. All online guides from AT&T and Samsung say that once this starts happening, it will never stop. However, we got lucky. The cancel process cannot be completed online, and it took a few phone calls to get it done, but it seems like it worked just fine. The two representatives at Asurion that I talked to were very helpful and got me the information I needed.