Asurion Reviews

Damaged phone was replaced in timely manner, representative was helpful and she was able to speak clearly and communicate to us well, what our requirements were to request a replacement phone and what to expect in terms of time. The phone arrived and there was no problem with setting up the phone with the help of a very experienced employee at our local Verizon Store in Parker AZ.

I was pleased with how quickly you replaced the phone for me, however the battery dies extremely quickly. I had some issues with my previous phone, but nothing nearly this bad. I have to charge my phone before I leave for class in the morning and then again when I get home before work just for it to last. Very disappointing and time consuming/inconvenient. Please let me know if you have any suggestions for ways to improve this. I keep the phone in battery mode consistently.

Device Replacement - Doing it online was convenient and easy and this is what I needed after an unfortunate incident. Being able to go online and file the claim is the way to go. You can do it at your convenience and if you have questions you can always call in to get the answers you need.

Asurion took good care of us and got us our replacement phone very quickly! My son was limited in his ability to complete his work tasks and the speedy replacement from Asurion allowed him to get back on track very soon!

Great service all around. I received an envelope without a return label so I called customer service and she helped me and got me the label I needed within minutes. The only reason I gave the service 4 stars is because I guess I was not expecting a refurbished phones. I've had terrible experiences with refurbished phones in the past. I felt like perhaps it was not an even trade, my phone was fully functional except the screen broke.

My son dropped his phone and it was ran over. We got it replaced through your company. It was a very easy process. It was delivered the next day. There was an envelope for us to mail back his broken phone. I like that it was delivered by UPS. Thank you.

My phone became wet and needed replaced after losing all my information. You sent me a replacement. The Verizon store helped me set up the new phone. Upon charging it, the screen read "The battery is too cold to charge". A second trip to the Verizon store and a call to you again. You sent me a 2nd phone. And a 3rd trip to the store for them to set up the phone. It is working. Thank you for your help.

Quick and easy return. The replacement phone is a nice upgrade for the old phone. Thanks. I also appreciate the YouTube video instructions online for the new model. I also found inexpensive phone cases on Amazon. The replacement model is a good fit for my hands.

Very prompt and good service! It only took a couple of minutes online to determine my phone had to be replaced. I had my new phone the next day. I was super pleased with the fast and efficient service. I would recommend everyone use Asurion for phone insurance.

Representative was very business like while adding a personal touch. I received prompt service in determining a replacement was required. Afterwards a replacement phone was expedited and arrived the needy day just as was promised. It's nice to see quality service these days.

I broke my phone and the entire insurance process only required a few days to resolve everything. This was the first phone in 16 years that I ever broke. I never thought I would need insurance. Thank goodness I got the coverage.

The first phone we received wouldn't charge. It died and wouldn't turn back on. We were without a phone for 4 days. No reimbursement for the delay or copay. It would've been easier if we could have just gone into a Verizon and gotten a new phone. Everything had to be done by mail.

Had to replace phone using warranty. Easy process. Filled out forms and waited for new phone to arrive after emailing form in. New phone came fast and sent old phone back. Super easy and got updated phone since mine was obsolete. Thanks for your help.

I had a claim opened to replace my new phone. I paid $149 for a deductible and a phone, the wrong (and scratched) phone was sent to me. They told me a replacement phone would take 72 hours since it was on a weekend so I requested a refund. I tried opening a claim to just have my screen replaced that weekend, but they told me there wasn't an authorized technician in all of San Diego?!! (Entered shocked and confused and then frustrated response here!)

My girlfriend's phone broke and we had to have it replaced. It took a few days as expected but the new phone's phone charger doesn't work at all. Luckily we both have the same phone (Moto Z Play) so we now have to share chargers which is very inconvenient.

Daughter's phone was stolen. We contacted Asurion. The service rep was very professional. Walk us through all the steps, and answered all questions we had. She had a new phone next day. Went to Verizon, and was back up running. Thanks so much.

I would give 5 stars for how the actual replacement process got handled, but the experience getting the process started was frustrating. My original request to replace my malfunctioning iPhone because of damage from dropping the phone and a cracked screen was denied. I was told the malfunctioning of the phone was related to the phone itself, and I would have to go to Apple to have the phone fixed/replaced. After going through another appeal process, the denial was reversed and the phone replaced. From that point forward it was a 5 star process, but the upfront process was a 0 star.

First of all my phone had water damage and it took 4 days to get a replacement because Asurion 'lost' the first claim order and I had to re-do it. I lost THREE DAYS of work on my phone because of their screw up and all they said was "I apologize, you're going to have to fill out another claim, we'll be in touch with you in 24 hours after reviewing your new claim." Then, once I got my new phone, I did everything right and they kept calling me threatening to charge me $500 because a feature wasn't turned off (which it was!!!). I received about 8 follow up phone calls and finally had to call the right department who ensured me that I indeed did do it right and "Sorry for the phone calls of fear that you would owe us $500." I WILL NEVER WORK WITH THIS COMPANY AGAIN. I'm going straight to Apple and buying my phone there and getting Apple Care.

Great customer service and quick delivery! It was easy to request a replacement phone and the representative was very helpful. I will continue to use this service and recommend to family and friends. I received my phone next day service so that I did not have to go without a phone! Good job!

When I got the phone, I noticed that the power button when pressed did not feel normal or like the previous phone I had replaced. So two days later I called Asurion's customer service and reported that issue so it could be in the record for future concerns because now when use the fingerprint button which is the power button it will not recognize my fingerprint. But other than that the phone works fine.

I had to use Asurion to replace my stolen iPhone. With this being said I figured I'd receive an iPhone that actually worked, and to my surprise my "new" iPhone didn't have a back light so you could never see the screen. I had to go to Verizon and to Apple and neither one could fix it because it's an Asurion phone. Already being out a phone for three days I then was out three more days to receive another one from Verizon. I lost out on work and my Marines above me were not happy when they could not contact me after they knew I got a replacement phone. I will never go through the headache of using Asurion again.

After dropping my iPhone in the hot, soapy dish sink water, even for just a second or two... my phone was ruined. I went to Verizon within an hour after the accident, and with the help of Asurion, I had a new phone the next day - Sunday - it was amazingly fast service!!! Asurion was very efficient and kind and helpful with replacing my iPhone. (So was Verizon). I am so happy that I had already purchased the insurance because really, people just can't do without insurance for everyday accidental happenings! Thank you Asurion! (It is so worth the insurance cost, also for the peace of mind it gives me.).

Our phone was damaged and with Asurion we had a new phone the very next day. I would recommend them to everyone. This is the second time we've had to call on them and both times we were treated promptly and with utmost courtesy.

I was impressed with the help I got from Asurion (Verizon insurance on our phones) and how quick and easy it was to return my phone and receive my replacement. I called them after I called Verizon and LG and their informative and friendly assistance (on the phone, website, and emails) was very appreciated. Thank you Asurion!

PHONE REPAIR/REPLACEMENT - Very pleased with the process. The repairman called when he was 30 minutes out, was prompt, very professional, he tried two different screens, still no luck with the home button, so he submitted his report and a new phone showed up when we were told.

Service was very prompt. We were very pleased with the professional, courteous service we received and the timely manner in which we received the new phone. Item was overnighted and we received the new (to us) phone the following morning.

Recently I was caught in a heavy downpour at an Amusement Park. My phone was down in my bag, but managed to get water logged anyway. It died. My deductible was less than paying for a new device so I decided to use my insurance. My new phone arrived quickly, but I don't think it is "new." I can't talk on the phone unless it is on speaker, plugged into my Aux cord, or on Bluetooth. Oh well. Next time, I will bring plastic to the Amusement Park to protect the phone I have.

Very helpful and fast. Had no problem with anything. Been with the company for 5 years and had to file a couple claims. Thank you for being so patient and kind with me. I could be very confusing at times and it get frustrating having teenage girls that needs theirs phones replaced and want it now. You guys rock.

My wife spilled water on her phone, thankfully it was covered. Easy claim form, no hassle, fast shipping. The representative I spoke with was helpful and friendly. I got my new phone in less time than promised. I have nothing but good things to say. Thank you.

I set my iPad Pro on the roof of my car when buckling my kid in the car seat. Forgot it and drove off. I filed a claim with Asurion and had my replacement the next day! On a Saturday! Very quick response and quick shipping. Very pleased.

Fast and accurate service. Website very user-friendly. Shipping was quick and no hassle. I always insure my phones, especially because I have teenagers on my account, so this is an invaluable service, especially in frustrating, why did you do that, times.

Received replacement phone the very next mid-day, even after reporting our claim in the early evening, and even on Saturday. It MAY be refurbished, which is sad this new into payment contract, but better than the phone at the bottom of the lake!

This isn't the first time I have used Asurion. I have 5 phones and have used this insurance policy enough to know that I can replace a phone in 24 hrs and it will work like new. I have never had an issue regarding anything when dealing with Asurion. Not only would I recommend them, I have actually had my father in law sign up through his Verizon account.

Asurion was easy to deal with. Filing my claim online was simple and took just a few moments. My new device arrived promptly and transferring my information from the old device to the new one was easy, and then all I had to do was send back my old device in the prepaid envelope - could not have been any easier if they tried!

I somehow crushed my iPhone to the point that it was unable to do a thing. I called Asurion and gave them my $200 deductible, however, when I received my new phone the following day, I would have gladly paid that $200 for the superior service that I enjoyed.

We have always been able to count on Asurion. They make the process simple and you receive your new phone the next day. You fill out one form & fax it to them. They send you an envelope, you put your old phone in & all you have to do is drop it in the mailbox.

The replacement phone sent to me was not compatible with my previous accessories. I received no warning or compensation. Had the new charger came with the detachable USB cord I could have at least continued to use the car charger originally purchased from Verizon.

My son’s phone dropped in the pool and did not work. We tried to dry it out but that did not work. We went to Verizon and contacted Asurion to file a claim and were able to get a replacement in one day after we reported it. I would recommend all my friends use Asurion.

Service is very expeditious. Customer service very friendly and helpful. Uploading documents was a bit difficult but when I called, it was resolved very quickly. Deductibles are a bit high on older model phones, considering monthly fee as well. Overall very easy.

There was some confusion at first on what I need to do, some miscommunication, on what I needed to file. One operator told me one thing and another told me something different. But in the end it all worked out.

Team was very attentive. Service was fast and answered all questions I had. It can be tough when you lose your phone but the team put me at ease knowing I'd receive my phone shortly. I called and spoke to several individuals. I didn't have my information initially so they assisted me in finding out info.

Was a very easy and fast process. Very helpful people on the phone also. I was given the phone number and then the website, it was easy to use. Printed the forms and filled them out easily and submitted them. They replied in timely manner and had us back up and going within just a couple of days.

Not only did I lose my phone but the other phone fell and hit the cement, and was unworkable. I was given good directions as to how to proceed and did so. I received my phones in a very reasonable time. I am so glad that Asurion was there for me. Thank you so much.

I have been having multiple problems with this replacement phone since my original was stolen. I have not been receiving notification of voicemail calls; the phone is dropping phone calls; the power shut off imaging is constantly appearing in the middle of my searches on the web; the icons that I have prioritized on my home screen do not remain. I have been unable to get to Verizon to see if they can correct these concerns due to personal crises with my mother's health.

I had no issues with my ease of replacing my device through the Asurion website. The process was simple and quick. My only problem was that the device I was sent was defective and needed to be replaced by my carrier.

I am completely disgusted with this company. I am on appointment 5 with trying to get a phone screen fixed. The first appointment they never called 30 minutes prior to arrival as stated in the email. The second day the technician called me and stated that he had to use the screen he had on him for my phone on a another fix because it had broke the first time he did this other person's phone so he rescheduled our appointment to the very next day. This technician never called 30 minutes prior to the appointment as stated in the email and never showed up to the appointment location. I called the Asurion number and told them what had happen and they called the technician, he then told the customer service lady that I told him if I was not at the meeting place I would be at Subway where I worked. I DO NOT WORK AT SUBWAY AND NEVER ONCE SAID I WORKED AT SUBWAY OR WOULD EVEN BE THERE.

I called Asurion about my son's phone that had been dropped in the street and then got run over by a car. The phone was a mess. I talked to a rep and she made arrangements to have the phone returned to them and sent a new phone right away. He had his phone replaced in less than 24 hrs. That's great and well worth the money.

I could not tell that the entry was being accepted on the screen; therefore, I had entered the same product multiple times. The representative responded to my online submission quickly and advised the issue had been resolved. The quick response is appreciated.

I was on vacation when one of our phones were stolen, my phone conversation with your representative was great and I had my replacement phone within 24 hours. I was able to transfer all of my contacts and photos to the replacement phone very easily. Everything went very smoothly.

This was a very simple process. One phone call and I had my new phone on the way! They even sent a postage free envelope to return my old phone. The representative at Asurion was kind and helpful. I was very grateful that I bought this insurance and was able to replace a very expensive device at a minimal price.

Service replacement for my lost hotspot was prompt and reasonable. We are very pleased. I would recommend insurance to all Verizon customers. For 19.00 dollars I received my replacement in two days. I did not have to pay an expedited fee and filing the claim online was simple.

My phone was replaced right away and is working great. This insurance was a lifesaver. I was lost without my iPhone. I would recommend this insurance to everyone. This insurance is worth it. I went to a Verizon store and they helped me reactivate my new cell phone and it was very easy.

Very easy process. One phone call, quick results, no hassles. Replacement phone was great. Had no other issues and would def recommend to others. Actually cheaper than any option on eBay, plus it came with 12 month warranty. Nothing not to like about the experience.

The process was quick and easy! Thank you for getting us back up and in contact. We filled out the form, sent it in and we received an email letting us know the phone was en route. We were provided an envelope with prepaid postage to drop the broken phone back into the post. Very simple process.

My supposedly waterproof phone got wet on a Boy Scout canoe trip, Duh. The process was very quick, simple and easy. It was well worth paying the small fee. Much better option than trying to go the warranty route and I got a spare battery to boot.

The representative was very nice and understanding. She made sure I had a proper device which was new like I bought it. She was very professional, plus I received my device the next day. The only issue I had was with UPS delivering my phone at 8pm.

Upon receiving my replacement the camera on the replacement did not work. Also, the device continued to restart on its own. Upon speaking again with Asurion, I explained the issue and they sent a replacement right away which worked perfectly. Very pleased with the customer service and fast response time.

The customer service rep was very very helpful. The service was amazingly quick and I’m glad I had Asurion there to assist in swapping my damaged iPhone. I will likely go through Asurion for future claims. Thank you very much for the assistance.

Great service on phone replacement. Very quick and the customer service representative was very helpful in filing a claim. I would definitely recommend this to anyone to have coverage especially for kids. My son has lost or broken several phones and we have been able to replace each one quickly. Thank you.

My only complaint would be the cost to resolve the issue as I'm already paying monthly. I understand you have to change something in addition but it seemed a bit excessive. However the Timeliness and simplicity of the process was appreciated.

I don't think there is anything more I could have asked for. I went online to get a replacement around 8pm on Thurs and I was expecting it to come on Mon since it was so late in the day but my phone was at my door by 1130am the next day! Very happy.

I did all I could at home with my phone, turn off and on, doing a hard reset multiple times. I went to the store and wanted to get a new phone to replace it as it had failed. When I went, they went through all the same things that I had already done, and then in the end I could not get a phone at the store, I had to wait for a refurbished one come in the mail. I did not hear the service of the agents at the store, nor the insurance, was acceptable. And then Sharon's allows for a replacement, but does not state that it will be a refurbished phone, nor that I would have to wait overnight to receive a new phone.

Throughout my 3 years of paying insurance on all of my lines. I finally realized it was not even worth paying insurance on my lines. Horrible customer service experience led me to drop my insurance. This is how I feel about you guys. Very disgusted in your process. I also felt like I was treated like a criminal who trying to cheat the system to get a new phone.

I requested a replacement phone due to a cracked screen. I received my replacement phone via mail the next day. The instructions and packaging to return my damaged phone were included. I simply placed the phone in the padded envelope and dropped it in the mail.

This was the first time I had ever had to use insurance for a phone. I was amazed with the service. The entire process was easy and fast. There were no problems. Asurion definitely exceeded my expectations. I would recommend them to anyone. They did a great job.

Thank you for everything. You guys are the best. Great customer service. They are kind and great with people and they are so quick finding solutions to resolve any problem with the device I recommend??? God blessed you and keep the great work. Thanks???

I was pleased with the service and timeliness. Everything was done quickly and easily. However the refurbished phone that was sent to me that I paid $150 for stopped working after 1 month. It shut down and would not come back on after much troubleshooting. Took the phone to Apple store and they are now currently working on it. I had not dropped or had any water damage to this phone at all.

A very nice and professional experience. The customer service representative did a great job. I'm very pleased with my replaced s7 Edge. A very quick delivery service and nice and friendly customer service. The deductible could have been a little cheaper.

Asurion was used to be very fast and prompt in their response with claim. The last few claims the last 2 years have been slow and confusing. It takes 3 days to get a response and almost a week to get the phone. On top of that the replacement phones were not high quality and had issues. The cost of the this insurance doesn't justify the cost of repair since you can have a broken screen for less than the deductible amount for this insurance is the phone is still with 1-year warranty. I'm going to cancel all the insurance on all of my 120 lines for our company.

You were very prompt with my replacement cell iPhone BUT it doesn't work correctly. It freezes up at the most inopportune time and often the screen begins to roll with "things" I'm not looking for. I've taken it to my Verizon store and they say, give it time. HELP.

Awful company. Didn't have a replacement for the phone I had been paying for insurance on. Manager was unbelievably rude. Eventually paid to have a different phone sent. It didn't work. I don't believe it was an accident. Verizon replaced the broken one Asurion sent. Awful.

The ease of getting my replacement phone is amazing. I got my replacement phone in a timely manner and it was so easy to package and resend the damaged one. It was much easier process than I had anticipated.

For my review today, September 2, I claimed my phone to be broken August 1. I had To call Asurion because I didn't understand how to file my claim online. I'm very much more into being on the phone or in person. The lovely lady on the other end of the line made the whole process very much more enjoyable. I then received my new device the next day. Everything was very appreciated since I do have a working phone that I am taking this survey on.

It was quick and easy. I answered A few questions. Hit Submit And done. New phone in the mail for overnight delivery. It was here in less than 24 hours. I Transferred data to the new phone. Wiped the old phone of all personal data and placed in postage paid return box.

This company is terrible. Bought a warranty for my son's tablet for $31 at Walmart. Screen broke, so I filed a claim and they gave me the choice of an outdated tablet or a refund. I chose the refund. Tablet was returned 4 days ago and now the claim is under review to ensure it's the correct tablet. How difficult is it to look at the box and look at the tablet and verify it's the correct tablet? I think they're stonewalling because I chose a refund over an outdated tablet. In the meantime I went and bought my son a new tablet, while Asurion has my money and the broken tablet.

Thank you for your quick response when my phone got waterlogged! Within 3 days I had a new phone. You sent me a new phone right away and made it easy to return my damaged one. You were great! Thank you!!!

I guess you could say my issue is with Asurion and with Verizon. My son lost his phone last year and when I contacted Verizon twice once by phone and once in person nobody ever told me to contact Asurion. I paid my insurance to Verizon for Asurion and I've been paying it for a whole year for a phone I don't even have and that has been disabled per my request because he lost it. I called Asurion once my son earned some money over the summer to pay for his phone. They told me they couldn't honor my claim because I didn't make the claim within 90 days. I explain what happened in that I've been paying them for over a year and they basically didn't care. I called Verizon back and they didn't care either. So I've been basically paying for insurance on a phone that I don't have for almost a year due to not getting all the information.

For the first 2 weeks of getting the device it worked fine but then after that the battery was horrible and does not last long at all (Maybe 2 hours). I am very displeased with the service in which you provided and would like to speak to someone about this.

Thanks a million. I was initially advised that a replacement phone and there was no expected date as to when one would be available. The phone was on back order. Within about 3 days I was advised by email one would be shipped next day. Phone arrived as stated and I was back up and running. Again thanks.

Asurion is a complete ripoff. I've been paying for insurance via T-Mobile. My phone a Samsung Galaxy s4 finally broke, and needed replacement. I go onto their phone replacement site, and find out that to replace my phone I need to pay 175 for the copay. This is the highest tier replacement cost for a phone that is already ancient. I go to eBay to see how much the same phone costs to replace, and the going price as of 9/1/2017 is $75 for a completely new phone. Considering that I pay a monthly FEE to have the insurance, and then need to pay 175 for a replacement, this replacement would cost me upwards of $250!! Their problem is that they are not scaling the copays appropriately. It's better NOT to pay Asurion and keep your insurance premium to yourself than to have these plans. Then buy the replacement phone on the internet.

The first attempt indicated same phone was not available and that I would have to get a similar phone. I tried again about a week later and the same replacement was available. I was relieved because I wanted the same model.

Had my replacement phone the next day, info transferred, and back in working order. Very pleased with the service I received. Would recommend to anyone who depends on their phone in their line of work, didn't miss a thing that I needed to receive.

The first phone sent was at fault in receiving and making calls. After 3 trips to Verizon for help, we were told the next time to send it back as it was not working. The next phone sent had lines across it, but kept it. Why not send a new phone to replace lost phone that was insured? We paid insurance and also paid the amount asked.

The whole process was easy and every customer service rep I spoke to was very nice and helpful. My only complaint is that the replacement phone was on backorder and my son was without a phone for about a week. Since we don't have a landline, this was an inconvenience. However, I realize that was beyond your control.

I currently have six devices insured by Asurion. And if I have to pay for a replacement, it's only $99. That cost to me is very reasonable. If your device is malfunctioning through no fault of your own, you pay nothing for replacement.

Our experience was fantastic. Very quick service! However the iPhone 7 that was sent is already not working properly. It freezes and doesn't connect to wifi well. I will be calling you to see what we need to do about this problem. Thank you!

My daughter unfortunately lost her phone in Kansas. Filling out the paperwork for replacement was easy. After paying the deductible online, we received her phone the next day. Great service. Just so very glad I had taken out insurance; otherwise, I'd still be paying on a $700 lost phone!

This is the second time I have used my Asurion insurance and both times I have received fast efficient service and gotten my telephone replacement the next day after reporting my claims. The insurance is well worth having and I have nothing but praise for the service I have received.

I wasn't so please with your website, because the website said that I need to give my place of employment and address for your guy to deliver my phone and since I'm retired that would not do and no other option. So I had to call on the phone twice to get it order to my address. But once it was order the delivery was very fast and I would give that a 5 star.

My tablet got dropped while visiting my son and family and the screen was broken. I submitted my claim and in 2 days I had a replacement. Quick and easy was the return of my old tablet with a prepaid padded envelope.

The directions were very clear and the process was easy. We were reminded several times to make sure the Find My Friends App was removed from our phone or we would be charged a fee. We received our new phone quickly and it works just fine. We were relieved to discover our insurance was so helpful and solved the problem.

iPhone 6 Plus. You guys sent it right when my rep from Verizon said and it was at my house by 10am 2 days after I sent my info. Thanks! I will still be using Verizon for the quick service and response. I will definitely be recommending the guys in my town on McHenry Ave.

Filing the claim was a breeze. Enjoy the no nonsense online self help aspect. Went well, my phone was not in stock at the time so there was a few day wait, which was a inconvenience but the day after I was emailed that my phone was in stock I received it. So no complaints.

Customer service rep - She was amazing. Got this done even though it appeared to be impossible at first! Very good experience! I would definitely recommend using Asurion! If you need help, they are there for you... So it makes you really want to use this service.

Customer service was great however I believe we should be getting a brand new phone with insurance, the refurbished ones don't work as well. They are slow and the device just isn't the same. Even if we have to pay a little more to have the brand new one we should be able to.

The fast service was awesome. I ordered after 5 pm and had the replacement before noon the next day. My device was even replaced with an updated version that was brand new. Perfect example of excellent customer service. Thank you for a great experience!

No problems with my new phone. Called in; gave my details; then within a day had my new phone and returned the old one. They are kind, courteous, and efficient. Well worth the time and money. No hassle. No Stress.

My husband broke his phone. First customer service rep was not good. Information was put into the system wrong so I didn't get the new phone for about 12 day after the original call. Had to call a second time. Upon that call the rep told me the phone number was put in wrong so the claim was dismissed. He fixed everything and got us a new phone the next day.

We liked the quick turnaround once we got the claim filed. Not sure why the online claim filing hasn't worked correctly for us, but the live staff always take good care of us. It's nice that the process doesn't take a long time as it's not fun being without a phone obviously???

The process of getting a replacement phone was very smooth and quick at first. However, the damaged phone was in Europe with a family member on extended travel. I had planned to have them ship me the damaged phone and I would send the new phone, but did not realize none of the European carriers would allow shipping of a cell phone. Asurion has a policy stating the damaged phone had to be sent back within 15 days or I would be charged a non-return fee, in this case $300. The Asurion representative would not grant a one week extension till the family member returned from Europe, forcing me to send back the new phone and reapply when they returned. Now replacement phone is on backorder. Being less rigid with the rules would have saved everyone time, work, and frustration.

Our teenager is careful, but one mistake and her phone got crushed by a football player!!! Asurion saved us: In less than 48 hours she got her new phone, deductible was more than fair. The process to return the broken phone was so easy. We just insured ourselves by going to the post office and asked for the receipt. Asurion is simply the best. Thanks.

Great response and prompt attention to my needs. I experienced quick efficient customer service. Your reps addressed my needs, responded to my questions, asked if I had further questions. Your reps sent my iPhone 7 replacement quickly. I couldn't have had any better service.

I was very pleased with my service from Asurion. Asurion has handled several situations with me over the past few years. I have always been very satisfied and pleased with their service. My problems were very quickly solved and I was given very fast service. I can only say good things about Asurion!

Good service. Simple and easy process. As good as it gets. Fast delivery and easy set up. This insurance carrier has great customer service. Recommend this service for a replacement phone. The deductible is reasonable and the replacement phones are like brand new and work great!

Screen was initially replaced but started having issues and phone was eventually replaced. Had to make 2 visits to repair facility to have screen replaced. Once screen replacement failed Asurion decided to replace the phone and made the process hassle free.

While Asurion's responsiveness was very good, it was not clear that a refurbished phone would be sent as a replacement. The replacement phone's screen shorted out almost immediately. The good news is that Asurion immediately sent out a replacement phone that did work.

My iPhone 7 was damaged by taking in water, and even though there was a problem making the claim online, I called, and the phone was answered immediately and the gentleman that answer the phone, made all the arrangements, paid the deductible which I believe is fair, and in less than 24 Hrs I had my Apple certified phone. Even though is refurbished, one cannot tell the difference, and it is guaranteed for a year, so is the same as brand new. I was absolutely amazed, and the service was outstanding. Keep up the good work. Thanks for everything.

The service was awesome, and I had my phone the next day! When I talked on the phone with the person, he was very friendly and helpful, he walked me through what I needed to do, and when I received my new phone in the mail, everything was in great shape! Thank you Asurion.

Follow up and delivery were simple and easy. It was a great experience. I'd use it again, if needed. Though I wish the pricing was cheaper for the change. And if there were a way to see what pricing would be like for each type of damage or issue related to the reasoning for the exchange.

Thank you for quick turnaround. Phone came in perfect condition. No questions asked. Thank you for making it quick and easy. Will definitely use Asurion again. I will be going on vacation soon so thank you.

Excellent communication and fast delivery for a very upset woman that was unable to communicate with the outside world. Dropping her phone in the water was definitely not the highlight of her vacation but with the service we received, everything was made better. Thank you.

I called and placed a claim on my broken phone. The claim was very easy and within a short time the rep had a new phone on the way to me. It was a very easy process. I had to do it once before a few years ago and the process was much more difficult.

A wave at the beach came up really far and doused my daughter's phone. It eventually dried out. I called and got a quick replacement! So easy! I did it by phone, as it is so much easier talking to a person. The representative I talked to was very polite and helpful.

After having Asurion for years, I needed to file a claim because I dropped and damaged my iPhone 5c. It has thus far been a two-day process, and it has been one thing after another. First I got stuck on the website because I was unable to disable the "find my phone feature." I tried to proceed without disabling this (cannot turn on phone to disable it) but I was unable to proceed without disabling it. iPhone needed me to input a verification code which they texted to my phone (which I could not retrieve since the phone was damaged). I went on Asurion's chat, and the agent suggested that I log off, reboot my computer and start he claim process again. She said that she would cancel my claim process.

The process was easy and the delivery was fast. The online tools were easy to navigate and they did a few follow ups. I had to call to extend the return of equipment and they were very helpful in the process.

Rep provided great service and delivery was very fast! Item was received in great condition. I would recommend the service to everybody and I would use the service again if needed. I hope to not need the service again but I do carry the service on all item I own.

I had a somewhat technical question regarding replacement phone which had been (quickly) delivered earlier. The phone rep patiently guided me through the details and even filled in gaps I hadn't thought of. She left me with a number for further follow-up if I needed to.

Excellent service! Thank you! New phone arrived quickly. They kept me informed the entire time and they didn't make me feel as if I were lying. I would highly recommend this company to my closest friends and family. I will be using this company again in the future.

Great service and fast delivery. Very easy online process and also will wait for payment. Will let you know tracking info when shipped and delivered. Will deliver to place of work. And when you send it back will let you know when they receive your phone. Very easy and fast service.

It was very painless and effortless to file a claim. The online claim process was very easy to follow and select our replacement device when ours was no longer available. You were very fast and efficient in replacing our broken tablet. It was delivered within a few days of selecting our replacement device.

Great, responsive, helpful, quick in providing help, after I dropped my phone and cracked the screen. Started the process. Got hung up. Called. Got it, straightened phone was here next day. Very pleased with experience. I would recommend to a friend.

It was very easy to file a claim. The phone did arrive when stated, and it was easy to set up and reactivate. I'm very glad I had this insurance on my son's phone. I Will definitely recommend putting this insurance on phones to friends.

The process of filing a claim and the phone arriving was no issue. Quick and easy. The replacement phone works but the screen seemed like it had been replaced. Was raised and rough on edges. Still I'm glad to have the insurance.

My experience with Asurion was less than I had hoped for. My wife and I took two flip phones into Verizon for repair but were told they needed replacement. The people at Verizon were very helpful and after talking by phone with your agent we put our phones in mailers and were told we would have our replacement within 24 hours. Like clock work, almost to the second, our packages arrived the next day... But they were not the phones we expected. Back to Verizon. Again they were very helpful and apologized for the mistake.

I received my replacement phone the next day and was very satisfied until a week after receiving my replacement phone. It had screen issues that made it unusable. This was a phone that should have been fully functioning and I had not damaged it in any way. Not only did the replacement phone that was sent, break, but the screen stopped working the first day of a three day music festival where I absolutely needed a phone. Because Asurion doesn't have physical locations I had to go to the first day of Outside Lands without a cell phone, which is very difficult in a massive venue of 40,000-60,000 people. Very disappointed and dissatisfied by the replacement device.

I received great service when I needed a replacement phone. I was updated on a regular basis, due to phone being on back order, and was pleased to get regular emails on when the phone was sent to me. I would definitely recommend the insurance to anyone who is purchasing a phone, because accidents do happen.

The phone was damaged, maybe by becoming too hot in the car. The problem was not noticed right away because the person using it was on a trip that did not allow phones. When it was noticed and the claim was made, the replacement was shipped the next day. The replacement was not new and did not work properly. The company was contacted and they immediately shipped out a brand new phone that was received the next day. This could not have been any easier. No complaints!!

Asurion customer service was very nice and answered all my questions regarding the replacement of my cell phone. I had my new cell phone replace in 24 hours. I was very pleased and satisfied with the way everything was handle in a professional matter.

Cracked S8 Edge screen - I was very impressed with how quickly and easily I was able to report my claim and receive my new phone. Everything was very easy and I was able to accomplish everything online. Great experience! I would recommend this service to a friend and I almost hope that my new phone breaks again just so I can go through this wonderful experience.

My son lost his phone and filed a claim which had to be "investigated". They never called and followed up but when I found out they still hadn't sent phone they assured me one would be mailed out for next day delivery. But it didn't arrive so I called AGAIN and they said, "oh by the way we need $100.00 to process application" so it took almost a month to get a replacement phone!! Pitiful!! ;(

I have had a great experience with Asurion. I recently purchased my iPhone 7 Plus, I had a nice case and tempered glass screen saver. I dropped my phone, and somehow managed to crack the screen underneath the screen saver. I got my new phone in the mail, I was very surprised when I realized it was a brand new untouched phone. I'm glad to know that it was not a refurbished phone.

Great experience. All handled on the net and live chat. Filed claim, they sent new device. Walked me through setting new device on WiFi and downloading from the cloud overnight. Next day switched new iPad to plan and switched old to WiFi only. All items on cloud came through even with apps in same positions on screen. Only thing I had to do was move some of my Kindle books from cloud to device and turn off and pack up old iPad. Truly a much smoother process than I expected. Thank you.

My phone was damaged and after filing a claim it was approved without question and replaced the very next day. It was easy to do online. My new device was in great shape and was ready to use immediately. AMAZING.

Asurion is fast and has clear directions for the process. The customer service representatives are knowledgeable and helpful. The replacement phone arrived quickly. The directions were clear and concise. This service is worth monthly insurance fee and has saved me money twice. I would definitely recommend Asurion to others.

I had a very good experience with my claim. Both mine and my daughter's phone were broken so we contacted Asurion. Our phones were shipped directly out to us! I would definitely recommend using Asurion! They were very helpful, friendly, and great to work with.

Thank you so much for replacing for my phone in such a short time. Thanks again!! I don't recall the person I spoke with on my back up phone, but She help was so proficient not to mention the staff at Verizon.

My wife and I travel a lot and our phone/camera is a major part of our travels. We have six devices on our Verizon acct. and have Asurion on all of them. Tech problems become very small with insurance. So dependable. We are very satisfied that there is a service that to us is a "no-brainer".

I drove the replacement and cracked screen original phone to Decorah IA on my Birthday... August 2nd... to MAKE SURE that all information was transferred appropriately... And then Mr. Larry **, the Salesperson that day, did the process and did NOT use the SIM Card attached... nor did he put any of my stuff in any Cloud... etc... as When a week later, this phone kept NOT WORKING... I called for tech help and a LADY on the phone... managed to ZERO out my prized video and pictures since 2015...

For the first time EVER, I dropped my phone in the dark in a taxi from the airport & didn't notice until I got home. My phone was located, but I could not get a response from anyone, and your representative got me a new phone very quickly, given the insurance I had purchased. I was thrilled with the service. I will ALWAYS buy insurance from you in the future.

After visiting my local Verizon store to start a claim, and/or get a replacement phone, I was told that I had to call, or go online to start the process of replacing my damaged phone. I was concerned that I may be without a phone for several days, but I went home and submitted my claim quite late that evening, and my replacement phone was delivered the next morning before noon in Denver. VERY fast service and my new device seems to work great so far! Thank you!

I did not understand that not being able to make calls meant it was not activated. By the time the phone overheated to the point of self destruction mode - the year warranty was void. Having paid $149 for a phone that worked less than 14 days I'm very dissatisfied. Left 2 messages with no call back from corporate. I'll avoid Asurion at all costs in the future. Sincerely, Short Changed Single Mom.

I was able to get my phone replaced quickly, the affidavit was a bit annoying but I understand and am glad I was able to have a phone in hand sooner than I expected. Accurate expectations were set at the time that I filed my claim, so there were no surprises.

I broke my screen on my phone. It was less than a year old. Got a new phone within 24 hours. Great customer service. The price paid for the coverage was so worth it... not having to pay $800 for a new phone.

My S6 was damaged, the screen was blinking in and out on the lower half of the screen like static on TV, and apparently was discontinued. So they gave me a new S8 for $149. I'm very I rode in the Chinese guys can, there were bells little flies in there... Thank you.

The reps I spoke with were polite, thorough, and very helpful! Replacement phone came in the next day which was great! The only comparison I would have is that the only s7 available was the gold one which I did not want, and that nobody told me or offered to send the affidavit by mail and I did not have time to find a printer for a month (mine was not working).

I was so thankful to have reached such a kind and Courteous, emphatic and genuinely helpful soul as I did. She swiftly helped me obtain excellent service In the midst of a family tragedy. She was great and I do appreciate her service.

My son Mike has Parkinson's and he lost that iPhone or I think it was stolen. It was heart breaking. We looked everywhere we and he went that day. Searching for days, registering everywhere without success. I am so very happy we had your insurance. But it was also difficult to get some of his stuff into the new phone. Thanks again.

Dropped my phone into the lake. It sank to the bottom. Got a replacement phone the next day. Wasn't difficult to setup. My husband did that for me. No problem with my new phone as of yet. I will recommend everyone to get insurance bc you never know when you might drop your phone into a large body of water.

The iPhone 7 that was sent to me wouldn't stay charged. The battery life sucked. The Verizon store said they are 'pre owned' phones. Paid 150$ on an already 800$ phone, only to receive a pre owned phone. Not cool at all. I'm paying the price of a brand new phone but stuck with a used one. With AT&T, they send you the latest model of your phone, but I don't think Verizon does that. But hey, Verizon service is awesome.

Twelve hours to replace my phone via overnight shipping. Keep up the great work. Monthly insurance payments well spent. This company is committed to excellent customer service and quick and easy claims process. I'm always skeptical of adding an insurance plan to a product but this company has paid off twice now.

It was a very quick and fairly easy process! New device was delivered promptly. Was able to save all my information with ease. Always kept posted as to what was going on and with the return package I was able to return broken device so quickly. Great experience.

My phone fell out of my hand as I was taking it out of my pocket. The phone hit the curb and damaged the screen. I filed a claim immediately and found the process to be easy. The service was quick. I received a replacement within 24 hours.

I would have preferred less cost for us but otherwise you did a great job... mostly. Very disappointed that you did not replace the case and screen protector too or provide any help or direction on those 2 items. I would especially expect you to cover the case since I bought that along with the phone. Really guys, both case and screen protector are essential parts of the phone. You could have randomly told me you would not cover the speaker either. Thanks.

My entire experience from making my claim to receiving my new phone was seamless. The rep was friendly, thorough, and knowledgeable. He took his time to make sure I completely understood the process. I would absolutely recommend Asurion to anyone.

My tablet was stolen. I use it to give Bible sermons. So it is a very important tool for me. I have no complaints, about Asurion. They have awesome customer service. I received a new tablet the day after I filed a claim. I wish all companies operated as efficiently, and professionally as Asurion.

My husband's iPhone 7 died after he accidentally got it wet while boating. So glad we had purchased your insurance. Activating the new phone was a pain, however; the representative that helped us get it set up was extremely patient and knowledgeable. Thank you for such great customer service!

Excellent service. Very easy to submit a claim. Very fast shipping! Would recommend Asurion to everyone. Couldn't make the process any simpler. Phone arrived as expected. Didn't have to interact with customer service. All completed online. For the price, it's well worth protecting my devices.

The representative I spoke with was friendly and efficient. I received my phone as I was told I would which I appreciated. There was not a bunch of questions for information that would drag the call on and on and the representative didn't try to sell me anything.

Asurion is unbelievably easy to work with and fast in getting a replacement to you. I was pleasantly surprised at how easy it is to file a claim on the computer, too. It feels like they actually want to help. I can't recommend them enough!

I am so grateful that I was able to receive a new phone within 24 hours of reporting my other phone missing. I am very happy with my new phone. It even better than my other phone. I do wish the prices were not so high when I am spending $10 per month towards insurance but the price is fair.

Very helpful getting my replacement phone delivered to my mom in New York while on vacation. Without any hassles. Much appreciated. Walked us through the repair and found something defective with the product. Sent her another phone the next day. One less problem to deal with.

I thought the insurance was handled very quickly and easily. The only non-positive comment I have is that the cost of the insurance is extremely high for iPhone 6 models when compared the cost of insurance for Android models with similar features. Considering the age of iPhone 6, this is especially true. The customer service was very professional and polite. The ease of returning my old phone and getting the new one was also great!

Broken phone - Quick & Simple, everyone made it easy to make a claim. Never made a claim on a phone before but it couldn't have been any easier. Thanks for best customer service. Didn't think I would reach anyone after hours. Also my Son had his New Phone in his Hand in under 24 Hours. Thanks.

While the wait time to speak to a representative was incredibly slow once we got speaking things went well. Phone was received as promised. Only problem the REPLACEMENT PHONE DIDNT WORK properly. Another phone had to be sent and there was another day of waiting.

Asurion replaced my son's iPhone SE - My experience with Asurion was honestly one of the best I've ever had with an insurer. It was fast, easy, even pleasant, and we had the replacement phone within a couple of days. I would rate the experience even higher than five stars if it were an option! Literally could not be more satisfied.

Thanks for the quick replacement and being fair!! Really enjoyed the fast service and that I'm back up and running so quickly. Customer service was great and the process was very easy going. Dropped my phone and had my replacement in the same day.

Very very helpful and easy... best experience yet and I've used you a few times. New phone in a day. And an S8... very easy and friendly. It was definitely worth the monthly payments. Brand new non-refurb... was sent. With all the trappings. Thanks.

I filed my claim on a Tuesday and on Wednesday I received my replacement phone. Great phone, great service, easy to process. I would definitely continue using Asurion in the future. I was extremely satisfied with their customer service and delivery time.

Very satisfied with how quickly things were handled. Everyone was very helpful and assisted me with answering my questions and walking me through with what I needed to do. Quickly replaced the first replacement when it didn't work correctly.

My phone fell and landed face down, resulting in a completely shattered screen. The phone was still working and I was able to do the entire claim process from it. I received my replacement less than 24 hours after completing the online replacement claim! I was supplied with an envelope to return the damaged phone and within a few days, I received the confirmation that it was received. I've never had to file a claim for a phone before, but I've always had insurance because there's a first time for everything. I was very satisfied with the entire process.

I was very pleased with the prompt response and delivery of my devices that Asurion provided me with. Unable to replace my Samsung Galaxy s7 they replaced my device with a Samsung Galaxy s8. I'm very pleased with my new device.

It was fast to get a new phone back. Just the part where I had to make sure my damaged phone was off so I wouldn't be charged kinda worried me. Wasn't sure if I did it right at 1st but it was fast and people was friendly. I would highly recommend to friends.

Fast, Timely, worthwhile. Confused about what to return, but the return envelope dictates. I've needed the Service twice in my life, helps so much. Sometimes accidents happen and the coverage is great with little downtime. As phones are so necessary signing up with the provider is easy and a good way to get covered.

It was a fairly easy process to replace my iPhone that I accidentally washed. Filed my claim online, paid my deductible on a Friday and had my phone on Monday afternoon. Thank you Asurion. You made the process relatively easy.

I purchase insurance to protect my device. I'm going to cancel it after what they have put me through. I was issued three refurbished phones, yes, three. Each one was worse than the other. The first one, the touch screen wouldn't function and would go fuzzy so to speak. The second, the had a large white discoloration on the touch screen near the top right corner. The third one, which I am just dealing with periodically shuts off at night time. I'm not going through it again with reactivating my iPhone. The service reps were rude and asked me in a very hostile manner, "what's going on with all these phones?!?" I was beyond disgusted. If the company can't hire quality employees to pack the phones or test these devices before sending them to customers they aren't getting my $12/ month. Hire educated, polite, employees who don't lecture the customers or aren't robotic reading from their manuscripts of what to say.

The entire experience was very fast and the people were very professional and knew their jobs very well, making my claim very easy to complete. I received my new phone the very next day, just like the agent said. I would recommend that everyone have the ASURION coverage.

This was first time I have used an online warranty company. I have bought all my previous phones at Best Buy & used their Geek Squad warranty which was very good. This time I got a great rebate on my phone at Costco, who recommended Asurion. I have to admit that I was skeptical that I would receive a replacement phone the next day if my phone would get cracked or broken. As fate would have it, somehow my camera lens on my Galaxy 7 Edge got cracked. I contacted Asurion through their website, filled out a form describing the damage, put my credit card info for the $150 service fee, and I received a new Galaxy 7 Edge the following business day. Simple, easy, & they do deliver! Consider me a happy customer...

My iPhone was replaced under my insurance policy and it was handled swiftly and properly by you. The first woman I spoke to told me the latest possible time that the replacement could possibly take to arrive without telling me that it most likely would arrive at a much earlier and that it did actually arrive. When I spoke to another agent they gave me a much more realistic expectation instead of just the "It will arrive by 8:00 tomorrow evening." Yes that was the latest it would arrive at but why not give me the actual expected time with the other as the worst case scenario? That's the only reason I only gave 4 stars. Thank you.

My tablet replacement was taken care of in a timely manner after I was able to talk to a "real" person. She was most helpful in walking me through the steps for replacement. The new tablet arrived on time when the representative said it would. Thank you.

I had a damaged phone that would not work, my contract was not up on it so I figured I would be stuck with it so I contacted Asurion & they replaced it with no problem, I received my new phone the next day. I would highly recommend Asurion to anyone who has a cell phone.

After losing my old phone, I paid the 100.00 deductible and received a refurbished phone that did not work. I carried it to the local Verizon store and the rep there called you several times trying to get the phone to work, but it never did. I am mailing the "new" inoperable phone back in hopes to get My deductible returned. I guess I'm just out all of those months. I paid insurance for nothing.

The new phone I got keeps dropping calls and the battery dies really fast (like 7% in 80 minutes on airplane mode, or 65% in four hours when it's just checked every once in a while). I almost would have rather kept my old phone.

Replacement of phone with cracked screen - I had a quick response to my query and the customer service person was helpful and friendly. The turnaround time was great on shipping and the phone that was sent worked great. I would recommend this company to anyone.

The online claim process is fairly easy. I have two teenagers with iPhones and in the last 2 months they both broke their phones. The first claim, was very easy and I had no issues. The last claim from 8/29, was more difficult. I think it is sad that people have tried to make false claims and now the honest people have to jump through hoops. I found the affidavit to be redundant and cumbersome, and sending a copy of my ID- really? I understand that it is done to protect the company and customers like me but there has to be a way to make it easier.

This is the second time in a year You've replaced this phone. First was because I dropped it and broke the LED. This time, I decided to get in the hot tub on my cruise and forgot it was in the pocket of my swim trunks. Filing the claim was very easy, once I learned where to do it. Next day delivery of the phone was completely unexpected, but very appreciated. Thank you for making the bad experience I created as painless as possible. You provide excellent service.

The Delivery of the phone was very fast and came when it said it would. Online firm was easy to follow and easy to fill out. But now a month later phone shuts off or keys won't work- randomly. Don't know if I got a defective phone or just problems with the iPhone 6. It did come with a screen protector which I appreciated.

iPad - It came the very next day, in a box not a bag. The lady on the phone was easy to deal with. I'm happy and my kids are happy. The one I originally had was not available so they sent a upgrade instead. Would recommend. It's much cheaper than buying outright.

Love you!!! My phone was delivered the next day in tip top shape and excellent customer care. I would highly recommend getting this insurance for your devices!!! Simple and easy to follow instructions. I will always give them a 5 star rating.

I received my phone quickly, excellent instructions to get up and running. However, the replacement phone does not run as well as my original iPhone. It is slower and the voice mail feature is inconsistent, as it tends to freeze. I am disappointed that it is not as efficient as it should be. My business depends on reliable tech, so I feel I have to put up with a moderately good iPhone.

While this is my Verizon acct, the telephone in question belongs to my son Jose on a sub-account. Everything was easy except for disabling Find My Phone (which he had apparently never enabled to begin with). Because his English was limited, this was extra challenging. He went to the verizon store for help, but was still confused b/c of language. It took a week and numerous visits/chats to figure it out.

Asurion has yet to replace the damaged phone. It is on "back order" yet is available at any Verizon store. What is the point of having insurance if Asurion can't provide service?

Kids Phone - We love Asurion coverage on our cell phones. We have had absolutely flawless service with our multiple claims. Fast and Simple... We have a large plan with many devices and feel the secure knowing all our work and personal phones and tablets are completely covered. Much Thanks from our team!

Cell phone had damage to the glass. Was not working properly. Called Asurion and spoke to representative. Was very knowledgeable and courteous. Claim was processed approximately 10pm EST and received phone next day. Returned damage phone in the envelope provided and received confirmation in email that it was received. Was very satisfied with their service and would recommend to a friend. Even though my claim was for a damaged phone I like that I am Also insured for a lost and stolen phone if that should happen.

I filled out my report online around midnight and I received my replacement phone by the next day. I was very impressed. It was very easy filling out the online information. I would recommend everyone to use them. Once I got my new phone all I had to do was call my service provider and got my phone up and working.

It took a little bit of time and I had to call for instructions once as I am not exactly tech savvy but overall I was more than satisfied with the whole process and received feedback in a timely manner which eliminated the stress of having a damaged phone. Thank you.

iPhone 7 - They were very efficient and helpful. Customer service was polite and explained everything. Easy to follow directions to be able to complete my exchange. I've used them in the past and was always pleased with their level of service and will continue to use them in the future.

Asurion is very easy to work with and quickly replaced a phone that had damages from falling in water and also had cracks to screen from a fall. We had no issues with our claim and received a new phone overnight. I would recommend using Asurion for insurance for your phone.

I don't like the fact that the phones you receive are refurbished. I never read that info listed anywhere when making a claim. I pay a portion every month and a deductible and don't think that is worth a refurbished phone.

From the moment I called the second customer service rep was far more helpful. The first led me to believe I was only going to pay a $50 fee for a cracked screen, but the second further explained why the charge was higher. Anywho, fast and easy. Still wish the deductible wasn't as high.

Had my cracked phone replaced fast and efficiently. They sent me a new phone and charger. I mailed my old phone in a prepaid envelope. It worked out well. I had to a protection plan so that made it easy to replace my phone in timely manner. Thanks for the fast service.