Asurion Reviews

This is the first time I've used insurance to cover a damaged phone. The ease of replacing my iPhone 6 surprised me, I figured it would be a much bigger job but Asurion made it simple and easy. I hope to not have to use their service again, but am glad that I have this easy to use option.

You were fast and efficient. Very pleased. Contacting you was easy. This was the first time I have needed to replace one of my devices. You made it uncomplicated and my device was taken care of. Returning the damaged device was just as easy. Thank you.

Service and response was excellent!!! Thank you for taking care of this so efficiently and speedy. It was my daughter's phone and it is very important that we are able to get ahold of each other as she is home alone some days during the summer due to the fact her mom is a dirt ball, so she is with me finally. Thank you.

I had my new phone for two weeks before I dropped it and shattered the screen. Fortunately, I purchased the Asurion plan. It was easy to file the claim online. My replacement phone arrived the very next day. Set up of the new phone was easy. Asurion provided a postage paid envelope to return my damaged phone. Very easy. Very satisfied.

The Asurion representative was very pleasant and easy to work with. She listened to what I had to say and there wasn't a lot of pressure to explain my situation. Everything was very simple and it was a very good experience! I will keep using Asurion! Thanks.

I was very happy with the speed of service, I received my new phone quickly and was very happy with it. It was actually a better and newer model than the broken one. Customer service was great and easy to take care of.

I called on Friday evening and my phone arrived on Saturday around noon. It was a great experience. My phone was not operational so it was important to get my replacement phone as quickly as possible. The representative was extremely helpful and friendly.

This was not my first experience with Asurion. That being said once my frustration over damaging my phone subsided, relief set in knowing that I was covered. Unfortunately for me this is be my third claim in 10 years and every experience has been pleasant. The staff are quick to help me through the process and have never added stress to the situation. I appreciate the staff that you have put in place, it really shows that you care about your customer's experience.

Someone else signed for my phone that was supposed to be delivered to my address. I have no idea who this person was and Asurion wouldn't replace it. Now I'm out of $199 and I still don't know who signed for my phone or where it went. Upon calling them I was so rudely handled. Their customer service was horrible.

Asurion CSRs are great but the corporate processes are what kill the whole experience and make it unpleasant and extends the lifecycle of the claim which ultimately affects the end user and has the highest impact throughout the claim process regarding loss of time, financial burden, ancillary effects and added stress which should otherwise be reduced by insurance.

Service was fast but very unhappy that they sent me a gold phone. Didn't even ask if that would be ok. When I called to complain they said that was the only color they had. Well at that point I should have been given an alternative device. It cost a lot of money for the deductible not to mention the monthly insurance fees. Just think I should have a choice and not have a gold phone shoved down my throat with a "oh well" attitude.

Great service. I give them a 10 out of 10. My phone arrived by the next day as they said it would. Phone works great no problems. I am a very satisfied customer and will continue to use Asurion for all my further claims.

I would recommend Asurion to a friend. My phone screen was cracked so when I called they jumped on the situation immediately. Helpful, courteous and above all resolved my situation quickly with no hassle. 24 hours later had my new phone in my hands. Thank you.

I was very pleased with how fast I got my replacement phone. I'm glad I made the choice to cover my device with you. I will recommend you to friends and family. I hope that you and everyone else that works for Asurion has a great day, and tell them that they should be proud to work for you.

Let me start by thanking Asurion for replacing my phone but I made numerous attempts to gain help in turn my phone off before returning it because I was told it could cost me 300-500 dollars if I did not turn it off. I went by the Verizon store and they were not able to assist me and I call tech. support and got no help but finally a lady by the name of Allisa told me to send it back like it was. Well I did and then I received a email stating I still needed to do something else. You're truly unhappy experience.

The replacement was a refurbished phone... which I've never had before. My phone was broken. I don't want someone else's fixed device. But I went with it. Turns out the speaker is broken. Can only make calls on speakerphone. Very inconvenient. Try to email. They say to call. Make a call. Told to factory reset the phone I'm on the line with. Of course that's going to disconnect... and it did.

The service was fast and simple to make the claim. My phone was shipped over night. Even though they entered the wrong address originally, it was still shipped in a timely manner. However this replacement phone seems to be used. The volume is not loud like my old phone. I am debating on just buying a new phone. Just seems like the speaker is going out.

The phone we received has been staticky when making calls since we got it. We can Barely hear the other person on the line. I make a lot of phone calls. How do I receive a new phone since y'all sent a messed up one?

Replacement of LG6 - Awesome experience. Thank you guys for making this process easy. Appreciate the outstanding customer service and speedy service! This, is, 1st time I have ever had to file an insurance claim on my phone. Thank you for making it, stress free. I cannot say how great my experience was with you guys. Having coverage really puts my mind at ease since my phone is my lifeline.

I am extremely happy with your company! I dropped my phone on my concrete driveway and shattered the screen. I had a matte screen protector on it and I could still use it, but when I touched the screen it cracked a little more each time. I filled out my information on your website, which was very easy, and I had a new replacement phone within a day. This is great customer service! Especially when there are very few companies that actually follow through with their claim of good customer service. My old phone had to be sent back and that was very easy too. I just had to remove the battery and SIM card and ship it back in the postage paid envelope that you provided. Thank you again! I would definitely recommend your company to my family and friends.

We couldn't be more pleased with the service we received from Asurion. After leaving his phone on the roof of the car and driving off, my son placed a claim and had his new phone in 24 hours. Thank you!

Asurion did a great job replacing the broken phone. Great service and great time at replacing the phone. We will always use Asurion for our mobile phone needs through Verizon wireless. We have never had a bad experience with Asurion ever.

I received the new replacement phone very quickly and it is working great. The paperwork needed for the replacement was not all that bad. Would recommend to family and friends. Hopefully will not have to use this service again, but it's good to know that I have this coverage on my phone.

I WAS NOT reconnected within 24 hrs. as your email boasted. The phone was not in stock so it was more like four days. I can't believe that with a Samsung Galaxy that I know for certain was available in the Verizon store that it took that long to get a replacement. Your next day service in this instance was not. The further bad news was when they notified me that it shipped they said they did not have a battery which got me upset for no reason because as it turned out there was a battery in the shipment. The process as a whole is irritating in that people can not just get the problem taken care of at the store.

Extremely upset that this is the 2nd time my Samsung broke a few months short of being paid off. I was very angry that the deductible was over $140. I owed little more than $100 on the phone. I am now paying for a new phone plus your deductible and coverage. My experience with Asurion was very opaque and in no way helpful. I depended on my provider.

Asurion agents give me conflicting information several times and have denied my claim because of a drop down menu error on their end. I still haven't received a replacement phone despite talking to several agents and filing claims. Get this, an Asurion agent named YUSSOKI gave me incorrect information and incorrectly filled out a claim in my name and repeatedly lied. I still don't know what information to put on my claim as I've been told different things. Would love it if management or anyone got in contact to help me.

I pay monthly and I also pay a 150 deductible to replace my phone. I expect to receive what I pay for. That is an insurance company to replace my broken phone with a working phone equal to or greater than what I have insured. My Motorola Droid Turbo 2 stopped working while overseas. When I returned to the states my claim was filed and the phone was waiting for me. After 2 hours of using it the phone would not power on again. It would go through the boot up and would only power on if was plugged in. The phone would show 100% charged. Once removed from the wall charger it would then turn itself off only a few short moments later. We called Asurion, got a replacement the next business day. Replacement phone 2 from Asurion had a blown speaker. Later that day the phone would boot then shut down and would continue the loop until it died and would not power on even though it was plugged in.

When my Verizon phone was dropped in water, Asurion fulfilled their replacement promise overnight. Great service! I will continue to carry their insurance on our two phones, especially since we live thirty five miles from a Verizon store. Thank you for keeping me connected.

Daughter dropped her phone on UC Davis campus, no longer functioned properly. Had to wait 'til she came home from school to file claim. Filed claim online. User friendly site. Form easy to fill out. The deductible was reasonable. Thank you!

My experience was very good. The claim was filled very fast. I was not inconvenienced very long. There was not any problems with my claim. I received my new phone within a day of submitting my claim. I would recommend this service to both friends and family.

Phone was lost and we needed a replacement. Service was 5 Star! A+++++ excellent. The reps were speedy, efficient, could not have been easier to work with. Took my info, was extremely pleasant and worked quickly to resolve the issue. Thanks again.

I was pleased, the waiting 2 days was nerve racking. I have 2 independent contractor businesses so my phone is everything!! Thank you for your hard work to get it to me asap, I am sure I will always carry insurance for the reason above. I think you charge way too much for just the service it is and not really sure next time I need a phone and provider that I will stick with Verizon! I will definitely shops around. I don't really care for the 2 year contract. It's possible I won't haste a smart phone is the way to go.

Super happy with their service, I got my phone right away and was able to restore everything in it. Thank so much for the fast response. I would recommend to always insure your phone. You never know when you're going to need it. P.S. Don't leave your phone in the plane.

We received getting numerous notices and phone calls that Cloud was not deactivated on the phone we returned. I advised one of the persons I spoke with that we followed your instructions numerous times and I was told they couldn't help me to just follow the instructions again. I asked if they could confirm it worked and they said they could not. I still don't know if we were successful shutting off Cloud and I really don't want to be charged $500 fine.

My son lost his phone and lives in another state. You guys were very helpful getting a replacement phone shipped directly to him overnight and helping with the activation so all he had to do was turn the phone on when he got it. Thanks again for all your help.

Your helpers in Hillsdale, Michigan were very helpful to us. They were courteous, professional and very knowledgeable. We were unsure how to go about and they were very informative. They were able to recapture all the information and transfer into our new phone. Thank you so much.

My phone model was not available. I used the same phone for 6 years, all my reflexes are wrong (not your fault). I am satisfied with the new phone, I received it quickly, and there were no extra charges. Overall it was a good experience.

The service was great and the turnaround of 1-2 business days was amazing! Replacement phone works great and I couldn't be happier! I would definitely recommend this service to anyone as it has saved me upwards of a $1,000 (had to replace my Samsung Galaxy S8 plus twice because of the cheap glass).

Very fast and prompt service. Sent phone back, received an email that let me know it was ok. Very pleased! I would recommend this service to anyone, especially when you need your phone back as soon as possible. Thank you so much!

My phone fell into the lake over the weekend. Filed a claim on Sunday. Had my phone by Tuesday. Went very well. My old phone wasn't available, but I was offered other choices. Very happy with my replacement and the quick service of Asurion.

Very quick and timely replacement. Thank you. Would recommend your company. Good good good. Be careful with your phone so you do not have to replace it. Must also the local Verizon sales store for helping process the claim. Could not believe how fast I got the replacement.

I needed a phone replacement because of a broken camera due to physical damage. The process was smooth and painless. I had a new phone the next day. I would highly recommend this insurance company despite the deductible being a little high. It's better than buying a phone outright for $900.

Extremely easy process. Was able to complete claim online in just a few minutes. Once I entered the phone number system found the make and model. Phone was received the next day. Ample time to return the damaged phone. Would definitely recommend.

There was a lot of upfront delays with finding out HOW to execute this phone replacement. This is not obvious and could be better. More personal guidance would help too. However, once the correct site and the information was loaded, the new phone was delivered promptly and there were good directions for return of the old phone.

Well my phone was going crazy and we took it to Verizon and they seen what it was doing. Got us in right direction and you all sent me my phone next day along with my daughter's phone being messed up as well and sent one for her. It was quick and very pleasant experience. Thank you for your assistance.

The insurance claim process was simple and fairly quick. Received my phone next day as promised. However the speaker and microphone are messed up, people can't hear me and the speaker randomly makes a popping noise. Also the battery life last half what my old phone did.

With this claim - I did it online for the first time. No help from a customer service rep. It was so easy to use and got my phone the next day. Very pleased with how well the process went and actually got a phone that works. In the past I had to send back several until I got a working phone.

I lost my phone in a taxi in NYC. The cab driver kept the phone. My friend had called me and he answered my phone. He never turned it in. Thief. I contacted Asurion immediately before I left NYC. My replacement phone was here in 2 days. I did not want refurbished phone though.

I was extremely pleased with the service and replacement of my daughter's iPhone 5s. It was easier than I thought it would be and quite frankly could not believe we received a new phone the next day, while we were on vacation. My daughter's phone suffered water damage and became inoperable. We will continue to pay for insurance on all 4 of our phones and very glad we had this insurance.

My son's phone was broken by something falling on it. I went to Asurion's website and filed a claim. This happened over the weekend and we had the phone by Monday. Everything went as indicated on the website. Very pleased with the service.

Asurion has been extremely fast with replacing damaged phones. The replacement arrives within 24 hours along with clear instructions and a postage paid package to return the damaged device. The process is quick and easy.

I shattered my screen on my iPad. I called Verizon to see if I had coverage and I did. I filled out a claim online and had a new iPad within a couple days. It was even a better model than I had before. There was a small deductible of a couple hundred dollars but this was an iPad Pro and the newest model. I also received prepaid packaging to send in my old iPad. It was really easy.

To my good friends at Asurion, THANK YOU! I so much appreciate the professional and caring service. Sometimes, we feel panic when a device has been misplaced or lost. Your assistance truly helps perhaps more than you even realize!!! God bless you, each and all.

Samsung 7 - We received our new phone after paying our deductible. The phone arrived timely, and we brought it into Verizon to get it suited with a new protective case, and to have the info transferred over. My daughter started using it but it was not charging properly and she didn't want to tell me because she didn't want to give up her phone for another 5 plus days. I told her she could take her 53% charged phone to camp with her so she could use the phone as a camera and run the charge down.

I kept forgetting to mail the phone back and didn't know if I was too late to be charged for the remainder of the cost of the phone as I haven't been able to check. Otherwise, the transfer went as smooth as I could have imagined once I finally remembered to send it in the mail.

My son broke his iPhone. You sent me a new iPhone by next day but was just dropped off on my porch and was stolen by the time I got home from work. Same day you sent me another phone which I did receive but asked to please have a signature instead of just leaving on porch so the same thing doesn't happen again. Still got left on porch but neighbor called me and I had him grab it until I got home. Phones are very expensive and should require signature.

My wife lost her phone while we were visiting out of town family. We reported the phone lost and were transferred to Asurion. Very helpful and professional customer service. Informed us of our options, providing best solution to our needs.

The customer service was amazing from Asurion. I reported my device broken and within 2 days had a new one delivered to my door. Couldn't be happier with the promptness of the service. Thanks so much for getting my phone to me so quickly. Great job Asurion!

The representatives could not have been more helpful. When my daughter received her phone she threw away the envelope to mail it back. They were very gracious in sending another envelope and were even willing to allow her extra time to return the old phone.

I received my replacement phone in great timing. No hassle with filing the claim. They received my claim and processed my claim in 24 hours. I paid my deductible and within a few hours they emailed me that my replacement phone was on its way. Great service all the way around.

I called to report the damaged phone in the evening. The replacement phone arrived the next day. It looked new. Directions for activating did not work but Verizon was able to activate the phone quickly. There is some indication that the battery in the replacement phone is not as good as the one that came with the original phone. Does Asurion put a new OEM battery in replacement phones or just check to be sure the existing battery meets some standard that may be lower than that for an original battery?

iPhone dropped and wasn't turning on anymore. Filed a claim with Asurion online. Paid the deductible fee and new phone arrived the next. Phone was like new. Took the broken phone, followed the instructions and mail back to company. Excellent services!

We are not thrilled about getting refurbished equipment. The previous time we had a claim the phone worked for about an hour. This time you had no stock and we were without a phone for over a week so "Asurion allowed you to reconnect within 24 hours of completing your claim." This did not happen either. We are seriously considering replacing with refurbished equipment from Amazon or the like as we would have saved a substantial amount of money and not having to pay for insurance as well. What would you do?

It was good. They did everything I asked them to do. I will continue to pay my insurance to protect my device. It came in a timely manner when I made the claim. I do recommend everyone to have that insurance plan on their phone. I will make sure I continue with you all.

I found the phone I lost. I called to see if I could return my insurance replacement phone. I was outside the 7 day window. I could not return my insurance claim phone. I was told by the representative I spoke with it was due to the fact that I had reported my phone as lost and it could not be used anymore. That is crazy. My lost phone was only 12 hours old when lost. My replacement phone was put in an otter box phone case immediately. You did not send me a reconditioned phone but a brand new in the box phone.

My phone received water damage. Filed a short report explaining what happened and received a replacement phone quickly. Could not get the same phone I had but received one similar. Pleased with the new phone and pleased with the service.

Before returning my iPhone that had a display that would not respond to touch, I was told to turn off the "Find My iPhone" app. I did that, went to the website and had a chat with a representative that confirmed that it was done. I received an email a week later explaining that I will be charged because it was never turned off. I immediately emailed the company asking them to contact me directly to have this resolved. It's been 5 days and still have not had a response from the company. They said that they are going to take $500 out of my checking account because of this.

The process was simple. However the replacement phone was not great. I can tell that the cell phone was a refurbished phone. I also have to get a different system due to the replacement phone. Previously, I had a simple cell phone, now I have a complicated and extensive phone with lots of apps which I really do not care for. I also notice that the phone's sound volume is minimal, telling me that it is an inferior phone. But overall, I'll tolerate the replacement phone until my contract ends, in February.

Great experience as always! Speedy quick and very helpful! This company is always top notch and does the most for their customers so thank you so much for all the assistance you have given! I would not want to to use any other company.

Easy to do business with! This company takes care of customers. Explain your claim, if you need help ask and they will take great care of you. I appreciate the fast shipping because when you're out a phone it's zero fun. I would do business with them no matter who my carrier was.

They didn't have a S5 like I had and sent a S6. That would have been no big deal except it wouldn't work. After numerous calls to figure it out they sent me a different one. That one works better but still a lot worse than my S5. When the new one came it didn't come with a return envelope for the old one. We called 2 different times and they said they would FedEx me one and as of now I still have not received it.

I was in a circle of calls with customer support and when I explained my problem with the iPhone disconnect again to the last person, he asked me the same questions. He was not paying attention to what I stated. I was at Verizon at this point because of the trouble I was having. The manager there took the phone from me hearing the circle continuing and explained again. The gentleman finally pushed through the order to replace the phone. I have new problems I need to address but time is minimal and afraid of what I'll go through. Both my sons and my phones charging ports need to be replaced. Can you advise me how I can address this in a timely manner?

Returned broken iPhone that I was unable to turn off iCloud on so I went on the iCloud from my computer and deleted it from the iCloud. I got several emails saying I would be charged $500 if I didn't turn off iCloud! I had Verizon and your guys walk me through turning it off several times and it wouldn't show the phone because I did it correct the first time. Nobody could sent me an email confirming I spoke with them and got this done so I could prove it's been done. Very frustrated with no paper trail to prove anything!

I've had AT&T for my cell phone for almost 4 years now. Long story short, my cell phone is broken electronically and the reps at the AT&T store will not help me open a claim to get it replaced. I pay money every month for insurance, I called Asurion several times at no avail. I tried to put the claim in online, got rejected. I am switching to Comcast Mobile and I will never give my business to AT&T again.

My damaged phone was given back to Verizon and a new phone was sent back to me in about two days. Then with the help of Verizon my new device was set up and ready for use in about an hour, the whole process went very smoothly. If anything like this happens again, I hope not, but I do know Asurion will take care of the problem swiftly. Thank you!

I called and less than 15 min I was done. And I got my replacement the next day around noon! I was surprised with how fast it got here. My new phone is in excellent condition! I had no problems at all with the new phone I received. Took it to Verizon and they got it up and running for me!

Replacement cellphone. Service was fair. I made mistake on dates of damage to my phone. It was not caught by your people. It was concerning date of damage. It was an obvious mistake on my part. That typing should have been questioned.

No issues at all this time. Excellent service at a quick pace. My son's phone is as good as new even though it's refurbished. First time (my device) I had to get a device exchanged three times before it worked. Refurbished didn't work out well that time.

Excellent. Arrived quickly. Process was easy and I was able to completely file the claim on my own without having to contact a rep. Unfortunately, this is not the first time I've had to file a claim for a broken screen. I knew what to expect, but the ease of everything being online is a huge help to hen. I have four young children.

I rated them three stars because while they technically provided the service they said they would, the manner in which they spoke to me could've been done better. It was a situation where they take my address to verify where my package is going. I live in Houston where currently there is little access to other places around me due to flooding (something that does not happen often). The address they read out (and I mistakenly confirmed out of habit) is not accessible to me at this time. In the same phone call, I asked them to please let me change that address. They refused, they placed me on hold for all of 5 seconds and said that it was impossible.

My experience in replacing the damaged cell phone was positive in all aspects. The Asurion staff member fully detailed the procedure and process necessary to effect replacement. Additionally, I received the replacement phone within the promised 24 hour time. I am pleased to recommend Asurion to friends and associates.

The first thing I noticed upon receiving, the - volume button was not easy to press as the +. With a protective case on it's impossible. The connection in my house is poor. My husband/guest have fabulous connections. So I know it's the phone and not the service.

I did not know what to expect since I had never had to use a service like Asurion before. But wow! The insurance premium was well worth it and Asurion made the process so easy. The whole experience convinced me that I will always enroll in such a service when buying a new phone from Verizon. And I hope Asurion is the provider of choice!

Excellent Service!!! Easy to submit claim, although somewhat disappointed replacement phone was not in stock, it was very quick to receive the replacement phone. Service was good and I appreciated the timely updates via email. Thanks!!!! Glad I signed up for this insurance for my cell phone.

iPhone 7 - When I'm listening to music it randomly shuts off and then shows a loading symbol before it shows me the main screen with my music no longer playing. The process for it to turn back on can take 5 minutes. Also it randomly kicks me out of apps and freezes. Not very happy, but other than that, the battery is great.

Everything was done in a very quick and convenient way for me and I was very pleased. Keep up the FAITH. The Whole Process was painless surgery!! Thank you and I will pass on the WORD of Mouth advertising Asurion AS THE BEST INVESTMENT AN iPHONE CUSTOMER CAN EVER MAKE. Thank you.

They solved my problems with respect, let me know what could be done, and what should be done! After they listen to the problems I was going through with my phone, they pretty much knew what needed to be done!! They told me they would send a replacement phone and when it would be here!! I was also sent a packet to return my broken phone back in!! Thanks for your service!!

I had to purchase a new phone for my son because the charge port was damaged. The phone was practically brand new (it was purchased in May). I wasn't pleased at all about the deductible I had to pay. I personally believe the deductibles should be cheaper.

While I am glad that we had your insurance coverage, it's hard for me to be excited about your solution. I think that we had to wait over three weeks for my son to get a replacement phone. They were "on backorder". It's hard for me to believe that finding a new phone of the model he had in this very large country could actually take that long. We were disappointed to say the least. I would be much happier if we were allowed to obtain the new equipment from the same store where we bought it, and let you and them work out the cost. Overall, we were very disappointed with the long delay in getting a replacement.

My phone was replaced promptly and effectively. The box was package well so that the new phone was safe and secured. Great customer service as well. The phone calls were easily heard and I was not speaking to someone who had a heavy accent which was very nice.

My wife's iPad was stolen while on vacation in Hawaii. (Make sure everything is secure, even for a few minutes). I filed claim immediately and replacement was waiting on me by time I returned home. Great response and service. Thanks Asurion.

I was treated in a very professional manner by a knowledgeable and friendly CSR. She answered all my questions without hesitation. Shipping was fast and we had the phone activated in about 30 hours from the time we made the call to Asurion. I will continue to use Asurion in the future and I would recommend it to any of my friends.

The replacement cell phone was delivered within 12 to 16 hours the next morning. Very well done. We had the new phone up and working the same day and Asurion followed up with tracking the delivery very nicely. Thank you.

Dealing with customer service was fantastic! It was just frustrating that the first 2 refurbished phones that were sent to me BOTH had to be sent back because they did not operate correctly. Very happy with resolution, just was frustrating with the down time between working phones and rebooting new phones.

The quality of the refurbished phones is poor. My initial found that I bought worked just fine until the internal speaker went out. And the refurbished ones are horrible. There is no quality to them at all and I'm going to have to take this one back now that my friends - who were here as evacuees from Hurricane Harvey- have left the house. Each refurbished phone had a different problem. So there is no quality control going on.

My Asurion could not have been better. The people with whom I spoke were friendly, professional, understanding and responsive. My replacement phone arrived as quickly as it possibly could, and they made the return process painless as well. Thank you for your assistance.

Your service was good, the phone arrived in a reasonable time frame, but the deductible is much too high. In retrospect I should have just purchased a phone on eBay for half the cost of my deductible. I have since canceled my insurance. New phone; good idea. Older phone: not so much...

Front of tablet was cracked. The only thing Asurion did wrong was the return envelope was too small. But problem was solved. Thank you for your service and have a great day! I called back and Asurion is sending a different envelope. Thank you.

Phone replacement - The process itself was quite easy. The only thing stopping me from 5 stars is the long wait on the phone when I walked in to speak to somebody. The wait on hold was excessive. I called on two times and both times the hold time until you could speak to somebody was too long.

I am happy with the service. It was quick and convenient. However y'all replaced my phone prior to this with a diff model because mine was out of stock. I hate it. And then this time it was replaced with this model that I hate when I would have preferred my original phone.

So getting the phone right away was nice. Getting the phone and having to set it up to find out that some of my stuff didn't save or back up kind of sucked. But the ultimate thing was when one day out of the blue my new replacement phone just woke up, and shut off for no reason whatsoever that I could see and when it came back on, everything that I had already set up on it like, the screensaver, wallpapers, ringtones etc... All of that was gone!!! Oh and the biggest thing was having insurance on my phone but then my deductible was $149.00 was crazy!!! Not ok. but I get it.

Great service. Fast, too. Thank you. My son's phone was damaged and replaced. The replacement had a flaw and stopped working the day after we received it. I appreciate the prompt replacement of the replacement. Great customer service. Thanks again.

Personnel were courteous and knowledgeable. Our phone sustained water damage at the most inopportune time- we received our new phone in record time with zero hassle. The person on the phone was so understanding and accommodating- felt like we were talking to a friend. Thank you!

Insurance process was great & seamless with the help of a Verizon Associate. Received my phone as promised. Great service and follow. The only Hangup was with the carrier, who wanted to charge an additional $10 if I changed the delivery address. They were not flexible at all.

The only thing I would’ve preferred is that an Apple brand charger had been included with the replacement. Other than that, I have no complaints. The service was exceptional and turnaround time was unexpectedly quick. I hope that I never need to use this service again but in the event I do, the standard of excellence has been set.

I accidentally dropped my iPhone after owning it 2 years. The screen was cracked and I was having issues texting and emailing. I requested a replacement phone. I rec. phone. It went very well, although I had to go to Verizon to help me transfer everything. I was glad I had the insurance. Thank you!

Quick and easily phone was replaced. For someone like me that is technologically challenged process was very smooth. My phone was damaged on a Saturday and by Monday evening it felt like I had not missed a beat. Customer service was outstanding!

Thank you, the phone arrived without problem, Was not able to transfer photos with phone but we has a backup. Daughter is very pleased with the quality of the product. Enjoys using the phone and it meet and better than expectations.

Very easy to do online and the service was very fast. I would let family and friends know that they should get insurance on high dollar phones. Also you all made it very easy to return my broken phone. I appreciate that I didn't have to deal with any hassle over the phone.

My grandson's phone was broken, screen cracked and unusable. I got online and started a claim. The claim was reviewed and accepted within a day and 2 days later my grandson had a replacement phone. All went very well. No issues at all.

Very nice and helpful rep. I did not receive my generic phone case as told by rep. However, other than the case, awesome people skills. I hope that if ever I have to contact Asurion, there are more reps such as the gentleman who helped me.

My son's Phone was stolen while he was at the park. I contacted Asurion because we needed it replaced. I spoke with an Asurion customer service representative. She was thorough and efficient processing a phone replacement. I received the phone right away.

Fast and friendly. Filed claim and within 72 hours had new phone and was up and running. My phone was not available anymore and was not downgraded but upgraded with my choice of phones at no extra costs. Recommend this coverage to anyone and will continue to use this company for coverage.

Using Asurion to insure my cell phone was a smart investment, you never think it will happen and then it does. Your staff was very professional and quick in handling my claim for the lost phone. I will tell my family and friends about you for sure.

Asurion has always been great to deal with. Just wish deductibles would be a little lower. Was curious about how my phone was delivered. I work for UPS and receive a discount on my program. Asurion sent my last replacement via FedEx. How did that happen?

Double charged on account today for tablet replacement that was not the unit originally sent in. Two tablets arrived. Had to discuss with Verizon yesterday how to handle the situation, followed their advice, and today I've been charged twice. I can't give this unprotected unit to a child. Sent one unit back today per Verizon suggestion. Will work on this new unit. Prior to going to Verizon, called several times, but due to high volume of calls and bad weather could not get thru. Frustrated.

Phone got wet and died on vacation. Never to be revived. Once I got home I filed the claim and I had a new one the next business day. Fantastic service and filing the claim was easy. I would have filed it earlier while on vacation if I would have known how easy it was!

After my phone suffered a tragic fall and powered off as his watch had ended, I took my troubles to our little Verizon store and with the help of amazing customer service and an easy fill in the blank iPad form things took off and I forgot that FedEx is very prompt and the replacement came much sooner than I expected. All disaster was avoided and was able to keep adulating.

We were very please with the service you provided. We were able to get our replacement very quickly. We are very glad to have been doing business with you. We will surely recommend others about your service. Our replacement was ready to use so not having to wait any longer was great because I had been doing a lot of business that I was able to get done in a timely matter.

I had a little difficulty at first. The choice of question didn't seem to allow me to describe what happened to the phone. My claim was denied at first, thankfully a call to Asurion clarified the damage to the phone and I was promptly shipped a new phone. Thank you Asurion.

The whole process was great and supportive from beginning to end! When I could not get online to accept my address, the support person made an adjustment and everything went smoothly after that. The device arrived as promised. I've always had great support with Asurion and it’s very much appreciated!

I couldn't be more pleased with the outcome and how pleasant the customer service representatives were towards understanding the situation and were very helpful in solving the situation. I couldn't have asked for any better service. Give 6 stars if possible especially to the reps.

I couldn't have asked for better claim system. Asurion took care of my mom's damaged phone without any issues. It was super simple and fast. I greatly appreciate your remarkable service! We contacted them with questions and they helped us until the issue was resolved.

I was happy to have my Moto Z phone back to working order however, Your company tried to send me a phone that was worth half the value. After canceling the claim, I made a new claim and demanded the phone that I have the insurance on, I was told my phone was on back order. I had to wait somewhere around a week before I was told that I could complete my order and have a new phone sent to me. I'm sure it's in the fine print, but I'm not exactly happy that I was sent a "refurbished" phone instead of an actual new phone.

Did not receive return box for my tablet - Hopefully this can be resolved. Called and was told one would be sent. A small 3X5 envelope arrived. I am attempting to comply as instructed. Please send me the proper return box and info. I can be reached **. I need additional time to return.

Got my replacement and everything was on time like promised. I have my new phone and sent my old phone back. Everything went smooth. Wish they had replacement phones at the store or had a faster way to get me my phone. I definitely will keep my insurance and hope I don't need it again but am sure Asurion will take care of me.

Always quick and easy to replace. The instructions are clear and concise in how to get everything back on your phone. They also provide instructions on how to turn off Find My Phone. I wish there were some kind of confirmation sent to you when you send your phone back in to tell you that everything was done correctly.

Everything went smooth for me, thank you for the great service. I was a little late returning my phone but there was no grief given, all of my information was transferred and I'm so glad it could be saved. Thanks for giving me back my phone.

New phone came very quickly and staff on phone was very knowledgeable and courteous. My only thought is that they let the customers know that they are receiving a refurbished phone. I may have been told that when I bought the insurance, but I was surprised when one came. Thank you!

My experience with Asurion was great! After my phone was stolen, I received my replacement phone the next day. Asurion had wonderful customer service, was efficient and the representative was very friendly. I have had only positive experiences with this company. Thank you!

If you send me a device that has a problem and I follow all of your procedures before I ask for a replacement why do you make it such a problem? Before I talked to a supervisor the other lady was going to hang up on me because she tried to put the problem back on me. I have never seen such poor performance from your call center and if the manager had not fixed it I certainly would have sued you for defective equipment!

Had a 2 year old Galaxy S6 with cracked screen that Asurion demand a $200 deductible for a phone that has a resale value of $140. They go on to offer me an upgrade that I already can get from Sprint without them. This Insurance is not worth it. Considering my insurance payments and the deductible +/- $280 + Deductible $200 + Purchase Price of phone $600 = $1080. Then they replace it with a $140 refurbished phone. Something definitely is not right here. I pay double the value of a phone to get a refurbished phone.

I am being accurate and fair with my complaint. My son was waiting for a replacement phone for a couple of weeks. Customer Service guaranteed 5 to 7 day turnaround. Finally receive my phone iPhone 6S. Thank goodness my bill did not go up. My son had iPhone SE. I do not think you need to guarantee delivery on a phone when you are not sure about the inventory.

Needed to replace one of the phones on my plan. I submitted the issue and a new phone was shipped expeditiously. Received new phone, had a few issues activating it but I was able to call and get assistance with setting it up. Shipped the damaged phone back in the pre-paid envelope and that was that.

My grandson received his replacement phone the next day after submitting his claim. Returning the damaged phone was very easy. However, a $150 deductible is too high considering I pay $22/month for insurance on our Galaxy 7 & iPhone 6.

Everything was very simple to do to get my phone. And when my new phone arrived within a day, it came with everything I needed to return my old phone as well as a set of very clear instructions as to how to ensure its safe arrival with no additional charges to me. Overall a quick and painless experience.

Provided very good customer service. The "damage" to my old device seemed minor but was please that all I had to pay was the deductible. My claim was completed in a friendly and timely manner. The new device was delivered when promised. I am very pleased with the replacement device that was sent. Thank you!

Thank you for the quick turnaround on getting our new phone to us! It is nice to have this program available to us with 2 teenagers and a Grandpa who thinks these things should be bulletproof. And the price is perfect for us, hopefully we will not need it too often.

The new phone arrived and as soon as I turned it on speckles of white were all within the screen. Now a short time later the touchscreen is temperamental and does not always allow typing or other normal functions. The phone appeared to be refurbished and not new upon arrival.

Had to replace my Galaxy S8+. Replacement was here next day as promised. Had new charger in packaging as well, was not expecting to get a rapid charger. Last time I used, I got basic charging cable, for my rapid charge phone. Very happy with results. Thank you.

Phone got shattered, I mean SHATTERED, super easy online claim submittal and even faster shipping. I am so happy to have this coverage, deductible could be less but what are you gonna do, if you don't have coverage get ya some. This is the very best out there!!

Speedy delivery service to my door is always helpful. Only issue I had was I thought my old SIM card hard to go in the new phone so I was without service until I took the new phone to my wireless dealer. I did not realize the new SIM card was what would activate the phone. Thank you for not charging me the phone fee when it took me over 30 days to return my damaged phone to you. Also, I appreciate the reminder phone calls. Thank you.

I think the experience went ok, had to call up to find out why they have not contacted me, and it was over 24 hours. Should be done quicker, all the info that was asked was sent ASAP. After being accepted, they do send your phone, but you wait all day for the delivery, there has to be a better way, hopefully it does get improved.

Damaged phone was replaced in timely manner, representative was helpful and she was able to speak clearly and communicate to us well, what our requirements were to request a replacement phone and what to expect in terms of time. The phone arrived and there was no problem with setting up the phone with the help of a very experienced employee at our local Verizon Store in Parker AZ.

I was pleased with how quickly you replaced the phone for me, however the battery dies extremely quickly. I had some issues with my previous phone, but nothing nearly this bad. I have to charge my phone before I leave for class in the morning and then again when I get home before work just for it to last. Very disappointing and time consuming/inconvenient. Please let me know if you have any suggestions for ways to improve this. I keep the phone in battery mode consistently.

Device Replacement - Doing it online was convenient and easy and this is what I needed after an unfortunate incident. Being able to go online and file the claim is the way to go. You can do it at your convenience and if you have questions you can always call in to get the answers you need.

Asurion took good care of us and got us our replacement phone very quickly! My son was limited in his ability to complete his work tasks and the speedy replacement from Asurion allowed him to get back on track very soon!

Great service all around. I received an envelope without a return label so I called customer service and she helped me and got me the label I needed within minutes. The only reason I gave the service 4 stars is because I guess I was not expecting a refurbished phones. I've had terrible experiences with refurbished phones in the past. I felt like perhaps it was not an even trade, my phone was fully functional except the screen broke.

My son dropped his phone and it was ran over. We got it replaced through your company. It was a very easy process. It was delivered the next day. There was an envelope for us to mail back his broken phone. I like that it was delivered by UPS. Thank you.

My phone became wet and needed replaced after losing all my information. You sent me a replacement. The Verizon store helped me set up the new phone. Upon charging it, the screen read "The battery is too cold to charge". A second trip to the Verizon store and a call to you again. You sent me a 2nd phone. And a 3rd trip to the store for them to set up the phone. It is working. Thank you for your help.

Quick and easy return. The replacement phone is a nice upgrade for the old phone. Thanks. I also appreciate the YouTube video instructions online for the new model. I also found inexpensive phone cases on Amazon. The replacement model is a good fit for my hands.

Very prompt and good service! It only took a couple of minutes online to determine my phone had to be replaced. I had my new phone the next day. I was super pleased with the fast and efficient service. I would recommend everyone use Asurion for phone insurance.

Representative was very business like while adding a personal touch. I received prompt service in determining a replacement was required. Afterwards a replacement phone was expedited and arrived the needy day just as was promised. It's nice to see quality service these days.

I broke my phone and the entire insurance process only required a few days to resolve everything. This was the first phone in 16 years that I ever broke. I never thought I would need insurance. Thank goodness I got the coverage.

The first phone we received wouldn't charge. It died and wouldn't turn back on. We were without a phone for 4 days. No reimbursement for the delay or copay. It would've been easier if we could have just gone into a Verizon and gotten a new phone. Everything had to be done by mail.

Had to replace phone using warranty. Easy process. Filled out forms and waited for new phone to arrive after emailing form in. New phone came fast and sent old phone back. Super easy and got updated phone since mine was obsolete. Thanks for your help.

I had a claim opened to replace my new phone. I paid $149 for a deductible and a phone, the wrong (and scratched) phone was sent to me. They told me a replacement phone would take 72 hours since it was on a weekend so I requested a refund. I tried opening a claim to just have my screen replaced that weekend, but they told me there wasn't an authorized technician in all of San Diego?!! (Entered shocked and confused and then frustrated response here!)

My girlfriend's phone broke and we had to have it replaced. It took a few days as expected but the new phone's phone charger doesn't work at all. Luckily we both have the same phone (Moto Z Play) so we now have to share chargers which is very inconvenient.

Daughter's phone was stolen. We contacted Asurion. The service rep was very professional. Walk us through all the steps, and answered all questions we had. She had a new phone next day. Went to Verizon, and was back up running. Thanks so much.

I would give 5 stars for how the actual replacement process got handled, but the experience getting the process started was frustrating. My original request to replace my malfunctioning iPhone because of damage from dropping the phone and a cracked screen was denied. I was told the malfunctioning of the phone was related to the phone itself, and I would have to go to Apple to have the phone fixed/replaced. After going through another appeal process, the denial was reversed and the phone replaced. From that point forward it was a 5 star process, but the upfront process was a 0 star.

First of all my phone had water damage and it took 4 days to get a replacement because Asurion 'lost' the first claim order and I had to re-do it. I lost THREE DAYS of work on my phone because of their screw up and all they said was "I apologize, you're going to have to fill out another claim, we'll be in touch with you in 24 hours after reviewing your new claim." Then, once I got my new phone, I did everything right and they kept calling me threatening to charge me $500 because a feature wasn't turned off (which it was!!!). I received about 8 follow up phone calls and finally had to call the right department who ensured me that I indeed did do it right and "Sorry for the phone calls of fear that you would owe us $500." I WILL NEVER WORK WITH THIS COMPANY AGAIN. I'm going straight to Apple and buying my phone there and getting Apple Care.

Great customer service and quick delivery! It was easy to request a replacement phone and the representative was very helpful. I will continue to use this service and recommend to family and friends. I received my phone next day service so that I did not have to go without a phone! Good job!

When I got the phone, I noticed that the power button when pressed did not feel normal or like the previous phone I had replaced. So two days later I called Asurion's customer service and reported that issue so it could be in the record for future concerns because now when use the fingerprint button which is the power button it will not recognize my fingerprint. But other than that the phone works fine.

I had to use Asurion to replace my stolen iPhone. With this being said I figured I'd receive an iPhone that actually worked, and to my surprise my "new" iPhone didn't have a back light so you could never see the screen. I had to go to Verizon and to Apple and neither one could fix it because it's an Asurion phone. Already being out a phone for three days I then was out three more days to receive another one from Verizon. I lost out on work and my Marines above me were not happy when they could not contact me after they knew I got a replacement phone. I will never go through the headache of using Asurion again.

After dropping my iPhone in the hot, soapy dish sink water, even for just a second or two... my phone was ruined. I went to Verizon within an hour after the accident, and with the help of Asurion, I had a new phone the next day - Sunday - it was amazingly fast service!!! Asurion was very efficient and kind and helpful with replacing my iPhone. (So was Verizon). I am so happy that I had already purchased the insurance because really, people just can't do without insurance for everyday accidental happenings! Thank you Asurion! (It is so worth the insurance cost, also for the peace of mind it gives me.).

Our phone was damaged and with Asurion we had a new phone the very next day. I would recommend them to everyone. This is the second time we've had to call on them and both times we were treated promptly and with utmost courtesy.

I was impressed with the help I got from Asurion (Verizon insurance on our phones) and how quick and easy it was to return my phone and receive my replacement. I called them after I called Verizon and LG and their informative and friendly assistance (on the phone, website, and emails) was very appreciated. Thank you Asurion!

PHONE REPAIR/REPLACEMENT - Very pleased with the process. The repairman called when he was 30 minutes out, was prompt, very professional, he tried two different screens, still no luck with the home button, so he submitted his report and a new phone showed up when we were told.

Service was very prompt. We were very pleased with the professional, courteous service we received and the timely manner in which we received the new phone. Item was overnighted and we received the new (to us) phone the following morning.

Recently I was caught in a heavy downpour at an Amusement Park. My phone was down in my bag, but managed to get water logged anyway. It died. My deductible was less than paying for a new device so I decided to use my insurance. My new phone arrived quickly, but I don't think it is "new." I can't talk on the phone unless it is on speaker, plugged into my Aux cord, or on Bluetooth. Oh well. Next time, I will bring plastic to the Amusement Park to protect the phone I have.

Very helpful and fast. Had no problem with anything. Been with the company for 5 years and had to file a couple claims. Thank you for being so patient and kind with me. I could be very confusing at times and it get frustrating having teenage girls that needs theirs phones replaced and want it now. You guys rock.

My wife spilled water on her phone, thankfully it was covered. Easy claim form, no hassle, fast shipping. The representative I spoke with was helpful and friendly. I got my new phone in less time than promised. I have nothing but good things to say. Thank you.

I set my iPad Pro on the roof of my car when buckling my kid in the car seat. Forgot it and drove off. I filed a claim with Asurion and had my replacement the next day! On a Saturday! Very quick response and quick shipping. Very pleased.

Fast and accurate service. Website very user-friendly. Shipping was quick and no hassle. I always insure my phones, especially because I have teenagers on my account, so this is an invaluable service, especially in frustrating, why did you do that, times.

Received replacement phone the very next mid-day, even after reporting our claim in the early evening, and even on Saturday. It MAY be refurbished, which is sad this new into payment contract, but better than the phone at the bottom of the lake!

This isn't the first time I have used Asurion. I have 5 phones and have used this insurance policy enough to know that I can replace a phone in 24 hrs and it will work like new. I have never had an issue regarding anything when dealing with Asurion. Not only would I recommend them, I have actually had my father in law sign up through his Verizon account.

Asurion was easy to deal with. Filing my claim online was simple and took just a few moments. My new device arrived promptly and transferring my information from the old device to the new one was easy, and then all I had to do was send back my old device in the prepaid envelope - could not have been any easier if they tried!

I somehow crushed my iPhone to the point that it was unable to do a thing. I called Asurion and gave them my $200 deductible, however, when I received my new phone the following day, I would have gladly paid that $200 for the superior service that I enjoyed.

We have always been able to count on Asurion. They make the process simple and you receive your new phone the next day. You fill out one form & fax it to them. They send you an envelope, you put your old phone in & all you have to do is drop it in the mailbox.

The replacement phone sent to me was not compatible with my previous accessories. I received no warning or compensation. Had the new charger came with the detachable USB cord I could have at least continued to use the car charger originally purchased from Verizon.

My son’s phone dropped in the pool and did not work. We tried to dry it out but that did not work. We went to Verizon and contacted Asurion to file a claim and were able to get a replacement in one day after we reported it. I would recommend all my friends use Asurion.

Service is very expeditious. Customer service very friendly and helpful. Uploading documents was a bit difficult but when I called, it was resolved very quickly. Deductibles are a bit high on older model phones, considering monthly fee as well. Overall very easy.

There was some confusion at first on what I need to do, some miscommunication, on what I needed to file. One operator told me one thing and another told me something different. But in the end it all worked out.

Team was very attentive. Service was fast and answered all questions I had. It can be tough when you lose your phone but the team put me at ease knowing I'd receive my phone shortly. I called and spoke to several individuals. I didn't have my information initially so they assisted me in finding out info.

Was a very easy and fast process. Very helpful people on the phone also. I was given the phone number and then the website, it was easy to use. Printed the forms and filled them out easily and submitted them. They replied in timely manner and had us back up and going within just a couple of days.

Not only did I lose my phone but the other phone fell and hit the cement, and was unworkable. I was given good directions as to how to proceed and did so. I received my phones in a very reasonable time. I am so glad that Asurion was there for me. Thank you so much.

I have been having multiple problems with this replacement phone since my original was stolen. I have not been receiving notification of voicemail calls; the phone is dropping phone calls; the power shut off imaging is constantly appearing in the middle of my searches on the web; the icons that I have prioritized on my home screen do not remain. I have been unable to get to Verizon to see if they can correct these concerns due to personal crises with my mother's health.

I had no issues with my ease of replacing my device through the Asurion website. The process was simple and quick. My only problem was that the device I was sent was defective and needed to be replaced by my carrier.

I am completely disgusted with this company. I am on appointment 5 with trying to get a phone screen fixed. The first appointment they never called 30 minutes prior to arrival as stated in the email. The second day the technician called me and stated that he had to use the screen he had on him for my phone on a another fix because it had broke the first time he did this other person's phone so he rescheduled our appointment to the very next day. This technician never called 30 minutes prior to the appointment as stated in the email and never showed up to the appointment location. I called the Asurion number and told them what had happen and they called the technician, he then told the customer service lady that I told him if I was not at the meeting place I would be at Subway where I worked. I DO NOT WORK AT SUBWAY AND NEVER ONCE SAID I WORKED AT SUBWAY OR WOULD EVEN BE THERE.

I called Asurion about my son's phone that had been dropped in the street and then got run over by a car. The phone was a mess. I talked to a rep and she made arrangements to have the phone returned to them and sent a new phone right away. He had his phone replaced in less than 24 hrs. That's great and well worth the money.

I could not tell that the entry was being accepted on the screen; therefore, I had entered the same product multiple times. The representative responded to my online submission quickly and advised the issue had been resolved. The quick response is appreciated.

I was on vacation when one of our phones were stolen, my phone conversation with your representative was great and I had my replacement phone within 24 hours. I was able to transfer all of my contacts and photos to the replacement phone very easily. Everything went very smoothly.

This was a very simple process. One phone call and I had my new phone on the way! They even sent a postage free envelope to return my old phone. The representative at Asurion was kind and helpful. I was very grateful that I bought this insurance and was able to replace a very expensive device at a minimal price.

Service replacement for my lost hotspot was prompt and reasonable. We are very pleased. I would recommend insurance to all Verizon customers. For 19.00 dollars I received my replacement in two days. I did not have to pay an expedited fee and filing the claim online was simple.

My phone was replaced right away and is working great. This insurance was a lifesaver. I was lost without my iPhone. I would recommend this insurance to everyone. This insurance is worth it. I went to a Verizon store and they helped me reactivate my new cell phone and it was very easy.

The process was quick and easy! Thank you for getting us back up and in contact. We filled out the form, sent it in and we received an email letting us know the phone was en route. We were provided an envelope with prepaid postage to drop the broken phone back into the post. Very simple process.

Very easy process. One phone call, quick results, no hassles. Replacement phone was great. Had no other issues and would def recommend to others. Actually cheaper than any option on eBay, plus it came with 12 month warranty. Nothing not to like about the experience.

My supposedly waterproof phone got wet on a Boy Scout canoe trip, Duh. The process was very quick, simple and easy. It was well worth paying the small fee. Much better option than trying to go the warranty route and I got a spare battery to boot.

The representative was very nice and understanding. She made sure I had a proper device which was new like I bought it. She was very professional, plus I received my device the next day. The only issue I had was with UPS delivering my phone at 8pm.

Upon receiving my replacement the camera on the replacement did not work. Also, the device continued to restart on its own. Upon speaking again with Asurion, I explained the issue and they sent a replacement right away which worked perfectly. Very pleased with the customer service and fast response time.