Asurion Reviews

Made the whole process easy. Online access made the whole process easy and convenient from start to finish. Prepaid envelope for my return made it easy to just leave for mailman. I am pleased with my experience. Thank you very much.

The phone needed updates causing a slew of issues not mentioned in the included instructions. I had to search the internet for solutions. Full setup without an ID, then an update, the an iTunes update, then deleting the phone and starting compliantly over. 6 + hours later my phone was usable. Do not send phones with outdated software.

You did exactly what you were suppose to do, and in line with the insurance purchased. The phone was damaged beyond repair, so the obvious was to replace the phone in accordance with the insurance policy wording. This was done promptly which is what was expected.

Such excellent and prompt response from Asurion! It was so easy to do. Received my phone the next day. It was hassle free and it was great to receive a follow-up e-mail letting me know they had received the phone we returned to them. Thank you. :)

Wonderful customer service & very speedy too. They shipped out the replacement phone & I received it 48 hrs later. I have zero complaints with their service. I will most definitely continue to use them for our warranty needs. I highly recommend anyone that is purchasing a new phone, especially for a teenager to be sure & purchase Asurion insurance. You will not be sorry.

Never received new phone. Ordered it and they said no one had to sign for it. They left a note with wrong address to pick up phone then supposedly shipped it back but I haven't received a call back when I left a message.

Damage was discovered after 7 day warranty period. I phoned several times to see if I could have device replaced and was told I would have to file new claim and pay another deductible. Damage was discovered and phone calls placed to Asurion when replacement device was 10 days old. Even phoned and just asked if the missing screw that holds screen on could be mailed and I would have it installed; not possible per Asurion. Nothing they could or would do.

Well done. My phone was in my work mailbox the next day. I couldn't have asked for a more expedient process. My only issue was that there was a miscommunication within various parts of the company. One part of the company thought my phone was still connected to iCloud, while the other knew that it wasn't. As a result, I got several unnecessary emails and phone calls about the issue, until I realized that one part of the company was not talking to the other. The matter was handled well, but not without causing a little bit of anxiety. I will live. Again, thank you for this service. I am very happy with my product.

I would highly recommend Asurion to anyone that owns an expensive smartphone. Asurion makes it super easy to file a claim on a broken phone. Two options, call to file a claim or file a claim online. Your replacement phone arrives the next day.

Everything was easy once the initial paperwork was done. Filling out forms and handling all that was a trial. I had my Verizon agent do it while I waited. If that paperwork situation could be improved this interaction would be five stars. The paperwork went in. The exchange was done. Quick and efficient. Who could ask for anything more?

Unfortunately, our family has had to use your insurance on several phones; however, I am also glad to have had your insurance at the same time! Your claims process is very simple and replacements sent so quickly!!! Thank you for your simple process and rapid resolution!

I've always had such a great experience with Asurion. Great customer service and such an easy process! From the very first step, it is so easy to follow the steps because they do it all for you. It is such a quick and painless process because my phone is to me in less than 24 hours. Thank you!

Very fast and efficient service from the time I made the call to the time I needed assistance in activating the new device. Notifications throughout were also very reassuring. Would definitely recommend this to a friend. One improvement or recommendation could be a periodic reminder that I had the service - I'd almost forgotten it. So every year a perhaps reminder letter could be sent to customers.

Dealing with the service department was very fast and they were very helpful with their service. The delivery of replacement phone was incredibly fast also with very minimal downtime after the phone was stolen!!! Thank you for this incredible service!!!

I was happy with the ease of replacing my phone although it was $170 and not my fault my iPhone exploded out the side while I was in it? Then my replacement seemed fine and now it seems to lock up and only types when it feels like it? Confused customer.

I dropped my phone and cracked the screen after owning it for one week. I filed the claim and the phone was replaced in a matter of days. Everything was done through the mail, so I didn't have to go to a brick and mortar store. It was convenient and painless. Thank you.

No muss no fuss. Easy access and extremely efficient delivery... Product quality pleasantly surprised for refurbished... Thank you for making a service available to those who cannot afford to buy a new phone. You definitely show you put the customer first in all you provide.

Responsive and quick with my claim, we now live in a world where we can't be without our devices. I was a little worried about being without a phone for a while but I received my replacement in two days. The online system is convenient. Great service!

Replaced Galaxy S6 - Was a quick and friendly process. Had water damage and phone was acting up. Filled out the form online and the next morning, I had my replacement in hand. Cleared out the old phone data and transferred it to the new phone.

Excellent service and turn time. We had cracked lens on iPhone7 and insurance. It was handled instantly and quickly. Overall was very pleased with service and ease of doing it. Phone was shipped back as they provided shipping pouch. Overall excellent experience.

The claim process was fast and easy. Our replacement phone arrived in one day and had everything we needed to return our old phone. I would recommend to everyone to get this protection especially with teenagers. It gives you reassurance that you are covered.

Easy to file claim, phone arrived quickly, instructions for setup easy. I had no issues at all. Thankful for the new phone. All went smoothly. Delivery to my place of business was also very convenient and easy.

Replacement of the phone was excellent, but I could not activate it. In addition I was sent the wrong SIM card. I had to take the phone to a Verizon center store to get it working. They were able to install the correct SIM card and get the phone to work. I would not been able to get the phone working without them.

The replacement phone after 5 weeks no longer accepts or is capable of making calls. I've called customer service was on hold for 15 minutes before Karen picked up. Within 50 seconds put me on hold. After 2 minutes Tammy picked up. She put me through to the warranty department. I've been on hold for over 30 minutes!!! So unacceptable!!!

Employees were very helpful but the replacement doesn't work as it should. I can't open items from pulling them down from top of screen, I have to go all the way into phone to get to texts or emails rather than opening from the top. Other than the phone, people were very kind.

Thank you so much for standing by me when I cellphone stopped functioning. Your representative was amazing, she Took care of everything and she was very professional, polite and friendly. She sent me an even better cellphone than my old one. Thanks again!!! Great job.

The phone arrived quickly! It looks great with no scratches! However, the battery does not last as long as my previous iPhone 6s. I now have to charge the phone at least twice a day. Other than that it was very fast delivery and I was back up and running in very little time.

Asurion was very helpful in getting my phone replaced quickly. They had helpful directions on what I needed to do and what information I needed in order to get a replacement phone. They acted quickly and were able to get me a new phone very fast.

Handled the situation quickly and professionally, thanks! It was pretty simple with all the directions with situation and handled it pretty fast, I would do it again, I'm very happy and I had a great experience, anyone that doesn't know about this should look into it asap, can't go wrong!

The claim process is marginal. It would be better if the claim form was PDF and writeable. It is not practical for some to print the form, fill it out and scan/fax or email. This is not too difficult, but would streamline the process.

Replacement of lost phone - Was great, fast, helpful. Made the whole thing easy and fast. Very glad to have you guys service. Very helpful on phone with explaining and helping me pick out phone. Explained everything to me. Received new device fast. The process of activation there was a problem and I called and the person helped me get it.

I lost my phone on a Saturday. I went to Verizon and they helped me process my claim. Since it was over Labor Day weekend, I didn't get a replacement until Tuesday. It arrived as promised. Once I got it backed up, I had all my data on the new phone.

I received my device a few weeks ago. Since then my device has black out twice. I noticed that the charger that was sent is not the Apple product. I would have sent my phone back for another device (1yr warranty) but I cracked my screen.

Ordered a replacement for my Gal Not 4 - I have had Asurion for insurance on all my cell phones and equipment this time. They did an outstanding job. It was a 180 degrees difference and for the better compared to last time. It's was terrible frustrating and took forever but this time... awesome... Thank you.

I'm generally satisfied with the service with only minor inconvenience in the early process. The minor inconvenience was difficulty during the early steps of filing the claim. I first contacted Verizon to start the claim. Verizon told me to visit one of their store and speak with customer service. But at the store I was told to call Asurion. When I called Asurion, I was told to follow a website link to file the claim. However, once the claim was filed, Asurion was quick in responding to the claim and I got my new phone within 48 hours.

My phone was stolen on a Sunday and I had the replacement phone on Tuesday. My new phone works fine and I am extremely pleased with the promptness and ease in getting the replacement. I don't usually buy insurance, but this was one of those 'just in case' decisions that was worth the monthly fee and deductible, which was certainly less than buying a new phone.

Your company is doing good job to replace of lost My iPhone. I am so happy that all my family phone cover up by your company. As VIP customer Verizon customer. I was very impressed with your company services. I will continue to have all my family to buy your insurance. Thanks.

I was told it when only take 24 hours to receive the new phone. It took 11 days to get it. I also received the letter that there was not going to pay for it because it didn't have service on it when it was broken and it did. It's just my son wasn't using it because he was on restriction.

My son lost his phone while cutting grass. He called Asurion and found the person he talked to very helpful. We were very pleased at how easy it was to submit the claim, pay the deductible over the phone and how fast we received our replacement phone! Thank you!! A very happy customer.

I shattered my screen and needed a replacement device. They had it mailed to me within 2 days. Very reliable service. Very fast as well. Simple easy process. I'll always use Asurion for my replacement device needs in the future. Hopefully I won't need to though.

Cracked screen - new phone - My phone came in amazing time. It worked perfectly. I returned my phone in the box provided. It was an easy transaction thanks to Asurion. I'm so happy we have that insurance as it would have been so much more expensive to buy a new phone. Thank you!!

I had a terrible time making a claim for my niece's lost iPhone Plus. I followed all the directions, only to have my claim rejected because I did not provide information that I was not told to provide -- the form literally had no place asking for it. Then, I was sent back and forth from Verizon to the Asurion, because Asurion kept claiming that we had a different kind of phone. It took almost 10 days to get the claim processed and a new phone to my niece.

Thank you! Your service was great. It took an appeal to get one of the phones replaced, but that was not a difficult process. Thank you again for the ease with the claims. Paperwork and mailing the phones back was simple.

I was overall happy with the service, it was aggravating downloading documents to prove my identity but I somewhat understand. The tablet wasn't in stock to begin with but, I think about a week later it was. I am pretty pleased with everything.

Lost Phone - It was a very easy process. The person that help me was very pleasant and understood my frustration. I had no phone and my work depends of it. Anyway I received my phone on the very next day. Really happy.

The process was easy and very user friendly. I had a replacement phone by the next day. Instructions are very clear and concise. I would highly recommend this company. I didn't have to go through any red tape. I did have issues connecting the phone but that was an Apple issue.

The replacement phone battery life is terrible. At best it last 4-5 hours when not used. The phone constantly drops calls. Very frustrated with this "replacement" that I had to pay a deductible for. My phone that was stolen had a battery that would easily last 2 days and did not drop calls.

My new device was on my doorstep in less than 24 hours! Excellent! My only complaint is that I should have had the option to drive to a nearby authorized repair specialist to have my cracked screen replaced. Instead, the system automatically told me I was not near any repair specialists, and I was forced to pay to replace my entire phone.

Replacement of a broken iPhone - It was very simple process. The timeline was incredible short for all the process. We got our new phone in less than one week and sending the old/broken phone over the mail was simple and accurate. The instructions they provided us were direct.

For a brand new release that was damaged, I was very satisfied with the service. It was worth the price of the deductible in this case. Very fast and easy processing. Improved from previous insurer. I would recommend having your $800 device insured.

I was happy with the service overall, but I had to input my credit card details in TWICE through the process. This was confusing because I thought I'd been charged twice. Maybe check your workflows on this one? Thanks.

Very helpful and job done very well and fast claims and quick deliveries after claims and payment finalized. Asurion should also do some better towards Apple that will really help the customers very well done with me. Thanks once again for this claims.

The people who helped me were good. The 1st phone didn't hold a charge. The 2nd phone is ok but doesn't consistently hold a charge. It seems questionable that you pay insurance but get refurbished phones that don't work flawlessly.

I have been very happy with my experience with Asurion. Especially the speed with which my devices have been replaced. My daughter initially received a refurbished phone, which malfunctioned, but it was also replaced and she was very happy with the replacement. Thank you.

I am a little frustrated with the return process. I continue to get emails that state that I have not removed the phone from the iCloud but I have. I have gone to the Verizon store and they verified that I did and I called Apple and they have verified that it has been removed from my account. I'm not sure how to correct this situation.

Very happy with the customer service and quick response as well as smooth transaction. There was little wait time in processing the claim and the replacement phone came quickly. The emails also informed me of the claim status and website was easy to navigate.

Quick and easy! My phone came the next day and they walked me through everything I had to do to save all my contents of my old one! I actually do let think that my carrier was even this easy to work with! Lol. I wish the out of pocket was a little less but I can't complain still saved a lot!

Last February, for the first time ever, I broke a phone. Asurion's process was straightforward and my Galaxy Note 4 was replaced on an insurance claim. In August, when the Android system was updated, my phone stopped holding a charge. Being that it was under warranty, Asurion replaced it with a brand new updated model as the Note 4 was no longer viable for the network. Got it in one day and am SO happy with Asurion' s service and knowledge of their products. Great, great company and I am so glad to have done business with them!

Calling and getting a new phone was not the problem. The card to activate the phone was not included. I was instructed to go to the Verizon store and they would give me one. I went In and they said I would need an appointment. The wait was too long so I left. I called the store, they said they had no appointments for what I needed but there were plenty of appointments to buy a new phone. If all Verizon is interested in is the sale no thanks.

The phone had to have a factory reset only about a week and a half after I got it. Something went haywire and I had to go thru 4 steps to answer a phone call. The tech couldn't fix the phone via our call and after trying everything under the sun we finally did a factory reset and so far so good! Thanks Verizon and Asurion.

My wife accidentally lost her bag together with our two phone when we went for grocery. I contacted Asurion immediately for replacement of our two gadgets, and after two days of businesses we received our two phones. We are glad and worth it to pay monthly for insurance of our phone. It is truly worth it. Thank you for the fastest respond.

I am please with the process for replacement. A simple phone call or web transaction in my case and my new phone was here in 2 days. I only wish all my information was transferred to the new phone. This was a chore. The return envelope made it simple for me to send it back.

Completed online request for phone replacement. Consumer service assisted me with replacing my phone within one business day. They also upgraded my phone due to original replacement phone not working correctly. Representative was able to ensure the phone worked without any issues.

The cost of the phone replacement after paying so much money each month is complete crap. Plus you lose all your data and info on your phone to get someone's refurbished crap that was broken too at one point. Not happy. Hate Asurion's service, price and crappy used replacements.

I was highly irritated with the affidavit situation. Was unable to print. Had to wait for it to be mailed to me. Multiple issues with current address updating, also I've be accustom for a long time not understanding the point of a affidavit if what I send back for return equipment is not correct from what was indicated then you would just charge me the fee anyway. What's the point of putting your customer through a pointless run around situation.

Customer service was excellent. The phone is not. The battery dies quickly, I can't get the "eye" icon on the top to go away and the charger sent to me is damaged. When I tried to call Asurion I couldn't get help until I could call from a different # and when I finally could call from a different # I was redirected to Verizon. Overall unhappy that I spent $100 on a phone that doesn't work properly.

THANKS A LOT! GREAT JOB replacing my phone. You save my contacts and your prompt respond was great including instructions and your customer services excellent, to the point and never give me negative respond. Thanks a lot again and please thanks your employees for me.

Filed a claim for a replacement cell phone. Received quickly but the replacement phone had a shadow in upper corner which got larger over time. Paperwork with replacement says it has a 1 year warranty. When I contacted Asurion to replace this device, was told the warranty was void because did not contact them within 7 days. Nowhere on the paperwork does it mention 7 days. We will live with this defective refurbished device until unusable and then just purchase a new device. Cancelled the Asurion coverage. Will not do business with them.

Great Customer service! Fast timely delivery. The phone was a good replacement and works great. I recommend everyone that has Verizon to Carry this insurance especially if they are prone to breaking their devices. Thanks again Asurion for all the great work.

This is the second time my 14 year old grandson's phone has broken in the course of 3 years. Both times it was replaced in a matter of days, and the process was very simple. Buying the Asurion insurance was a no brainer when dealing with a teenager's phone. When I bought my new iPhone, I also chose to buy the insurance for my phone as well. Peace of mind.

Verizon makes it sound a lot easier than it actually is to get your replacement. It certainly is NOT next day at Verizon said!! There were a lot of hoops to jump through to get the replacement. It was nearly impossible to actually speak to a human being at Asurion. Verizon told me I would get a screen protector and case replacement also, which was NOT true. They also said it would be next day delivery, which it wasn't. There was a lot of miscommunication between Verizon and Asurion.

After submitting all the info needed to received a replacement phone, it said I would receive the replacement on August 9. When I checked on the shipment on the 9th it said it will be delivered on the 10th. Ok you would say 1 day not a big deal, but it is when we were out of town the morning of the 10th to the 15th with no phone. If I would have known the delivery was going to be the 10th instead of the 9th when I submitted it I would have called.

Could have been better. The model phone that I had was discontinued or out of stock and the replacement I received wasn't the same size as the previous phone so I had to buy a new case and I'm already having issues with the replacement phone's headphone jack not always having a solid connection or having to position the cord in a specific way so that it will connect properly, even using a brand new cord.

Called to report problems with my cell phone (Samsung Galaxy 7). Was told, "No problem." For after giving all the information that was asked of me I had a replacement phone the next day for Real. And I do thank you for your service.

Asurion has excellent customer service! I dropped my phone one day on the driveway, destroyed my screen. Asurion had a new phone to me within 24 hours. A month later, I dropped my phone AGAIN! I was devastated, the screen was destroyed and I could not use the phone whatsoever. Asurion replaced my phone again within 24 hours. Learned my lesson - OtterBox from here on out! Thank You Asurion for your excellent customer service. As a real estate agent, it is impossible for me to work without a cell phone, you made this process seamless for me!

I was out of town and asked for second day mail so I would be home when the new phone arrived. It was sent next day mail and I was not yet home to receive it. That could have been a problem, it could have been stolen off my porch, but it was still there when I got home from my vacation.

Overall, not a bad service at all. The $200 deductible seems a little high, but I knew that amount upfront, so it was nothing surprising. The replacement device I received is definitely used, the power cord it came with was not original and there were signs of use on the phone (no damage though). The replacement phone works very well, 100% good to go. Would I do it again? Absolutely.

I was impressed with how fast I got my phone but, My phone's wifi will not work 9 times out of 10. The screen goes blank or my apps will become unresponsive. This is a refurbished phone so, there is something wrong with the system. I have done the recommended phone update, but it still has issues.

The customer service received was excellent. Everyone that I spoke to was very friendly and helpful throughout! When your phone isn't working it is a huge inconvenience, it was very comforting knowing that the representatives were there to make everything easier.

I love the shaded screen protector. It gives me lots of security while browsing around people. The screen is very secured and gives me lots of assurance. At night it gets brighter just as daylight. All the angles are shaded that the next person by your left and right can't see your messages.

Upon my children losing their phones, your company made it easy and effortless to have them replaced which I am very grateful for. The staff was extremely helpful and new phones showed up at our door within days. Thank you for your excellence!

After hours on the phone with customer service and a trip to the Verizon store, we discovered that the phone sent by Asurion was defective and could not be activated. The phone was returned and a month later I still do not have a refund of my deductible. I suppose I will need to spend hours on the phone with customer service again to get that refund.

I dropped my phone and the screen broke. I called Asurion, my phone was no longer available for replacement. They were able to get me another phone that was similar to mine. I was nervous, but after the phone arrived, I was very pleased. In fact, after using it for awhile, I like it better.

Delivery and send back easy as pie... although he is having an issue with his phone telling him to put his Sim card in and it is in, which is not allowing him to talk on his phone for no more about 20 seconds. So pretty concerned about that.

I got my pixel replaced when it got wet and ceased working. The new phone came promptly, and the people I interacted with from the company were pleasant. Unfortunately, the earpiece in the new phone is really quiet so it is difficult to use as a phone without headphones/Bluetooth or speaker. In addition, I thought that the phone would come with the ruined accessories, which for me, meant a glass screen protector and it did not.

I dropped my phone in the water and lucky to have insurance. Asurion was very fast and the Processing was outstanding. I give them a A+++. Very happy. Just had to pay the deductible and much better than a phone upgrade and the customer service is impeccable. Thank you Asurion.

Very well organized with quick turnaround. Got device. All with instructions easily followed. Able to also speak with live agent. All questions were answered. The best was the free shipping and only 149 dollar fee far less than others. No issues.

Customer service was outstanding. The process was easy and quick. My phone was damaged on the weekend and the claim was filed and phone overnighted on a Sunday. It was great because I didn't lose any time from my phone or contacts.

This company are Best In replacement Industry and always awesome to deal with! Sent my request at 2200 last night - Received a phone at 800 am next morning! In 10 hours? Really?!? Have done that many times and they always responded as promised!

Claim was handled expeditiously and efficiently. Instructions were clear. Great emphasis was placed on phone preparation for return. Process was reasonable and simple to follow. No problem at all. The new phone arrived quickly and all the materials were provided to return the damaged phone.

This was an amazingly fast experience. The quality of the phone I received was great. Asurion had handled multiple phones for me over the years and they have all been great experiences. I will definitely use them again in the future should I need more assistance.

I was frantic when my phone didn't work as I am a college professor and was teaching 3 online courses in accounting. My students contact me with EVERY problem they have so not having a phone was critical. You got me a refurbished Note 4 phone in 2 days and my local office downloaded everything to get me back in business. WooHoo!!

It took a little bit of aggravation because of something Verizon had done with the current phone I had on my plan until I could afford the replacement, but I got my phone without too much hassle after the problem was fixed and fairly quickly- thank you.

I thought I had closed out the payment of the replacement and do believe I received an email saying that the process was completed. When the replacement did not arrive as I was told it would, I called again and the representative was very helpful. We worked through the process, second payment process was successful. Received my phone and then the issues began getting converted over. That was a Verizon issue, not yours. Glad I had the insurance. Never have I filed a claim like this before. Thank you!

Very satisfied with the service. Didn't have to wait. Got the phone when promised. Thank you. This isn't the first time we've had to use it & I'm happy to say we've never had any problems. Hopefully we won't have to use it again but if we do I'm sure we'll have the same results.

Claim was processed very fast. Once the claim was complete, the delivery of replacement phone arrived the next morning. The claim operator was very professional which made the stressful situation more relaxed. Will always purchase this warranty from this company when offered.

Asurion has always responded quickly to any claim I have had. I am very happy with the way they handled the claim. The replacement phone arrived quickly. I am very happy with them and will continue to use their services. I only had an issue with the claim finishing, I wish I would have received an email stating that I hadn't properly finished the claim.

First off I obviously received a horribly refurbished phone with after market accessories. When I first received the phone and activated it, it would consistently say it had no sim card and deactivate, then reactivate and resume functionality. This continued through the month of August however it eventually stopped. NOW as of today 9/12/2017, no matter how many different chargers and outlets I try, my phone refuses to charge or even acknowledge the connection. I am extremely displeased. Why did I pay $150 to replace a broken phone with yet another broken phone. I will be bringing this up in store with Verizon, however I expect some type of refund or exchange. I would also like to request a new phone and not a Asurion refurbished product please!

Was very impressed with how fast I received my new device. The process was very simple, and I was able to complete it pain-free. The new product was very quality, even though it was just a refurbished phone. I haven't any problems yet. Also, staff was very friendly. Very pleased!

They replaced my phone quickly and effectively. I appreciated the quick process of the claim, the delivery and the quality of the product provided. I have had numerous phones replaced over the years through them and they have always been a pleasure to deal with.

Asurion is always fair in replacing damaged or lost phones in a quick and timely manner. The price of the phones is also fair. While I have noticed that the refurbished phones are not as sturdy as others, it is still very helpful to have a new phone delivered very quickly, safely and accurately.

Received my replacement phone the day after I completed filling out my forms. Glad I chose to go with the Insurance plan when I purchased my phone. This was my second claim so it has saved me a lot of money. Very helpful staff with my questions and overall Great Service.

I have had this protection for years and have never used it. The system setup for this worked perfectly. It took some time to create and submit the claim, but the replacement phone arrived promptly, and there were great instructions on what needed to be done to setup the new phone and return the damaged one.

I was very pleased that everything went well. I received a replacement phone the next day. I was able to request a new phone online and it wasn't hard. I did have to get a customer service rep by online chat, which was great. Thank you.

My phone stop buzzing. First thought it was text messages. Or apps. It makes same sound making calls. It does it all day long. Cant turn volume down. It still does it. It disturbing. I paid 150.00 again. I took to a store. They said it is the phone.

The experience was easy but the price was horrible. I had to pay 1 fourth the value of my phone. I guess that's what I get not having the newest phone. I remember last time I had a problem the issue was fixed for free. Now I'm afraid to have this S8 Plus made out of glass.

Quick service. Helpful customer service. Only hold up was uploading documents when I was told several times they came over blank. That was a small frustration but the quick service made up for it. The phone was received with everything I was told it would come with and start up was easy. Thank you!

I had some problem following the automated phone system... Maybe it was me... But once I reached a live contact everything was absolutely wonderful. The service on the return phone was as promised and I appreciated the email letting me know that the damaged phone was correctly received by Asurion.

My cell phone did not work at all due to being dropped, and the screen was also cracked. I notified Asurion of the situation and I was told that a replacement phone was on its way, and for me to send the damaged phone back to them, as I did. Hassle free exchange with your agent, super fast service, gladly recommend Asurion insurance to anyone in need of. Bought an OtterBox cover in hopes that it will be protected from any future drops, but if not, I know who to call.

This is the second time I have had to use Asurion... Broke my phone charging port at 9:00 p.m. Ordered replacement phone at 9:50. Came from TN. I live in CT. Received my new phone at 5:30 the next afternoon. 20 hrs start to finish. Can't beat that service.

The iPhone had gotten wet when I slipped getting out of a boat and got wet, which included the iPhone. Drying it rapidly did not help and I was no longer to able to use any of its functions. Asurion was helpful with replacing phone and I requested and received help getting the new phone set up with a tech at Verizon. Thanks for a good effort. One notation is that many of us are not very experienced with the iPhones and do need someone experienced to disable the previous phone and accomplish the recommended set up. I would very much like to return to the old "flip top" phone. Thanks.

Received my phone in less than 24 hours. Everyone was so helpful! It was very fast and efficient and I felt as if my satisfaction mattered. The communication was fast and there was no hassle. The paperwork was easy and everyone was very friendly. Thank you!

I didn't submit my claim as soon as the incident occurred because I had told my daughter she was going to have to pay the deductible. So we submitted the claim once she had the money for the deductible. Although I didn't know that the incident had to be reported right away I was able to appeal and still I received my daughter's replacement very quickly and with no issues.

Replacement was taken care of the next day. No problems and no complaints. I have this insurance on all my items and they are a GREAT Company to deal with. The customer service department are very helpful and friendly. All you need is the information and they take it from there.

V20 Replacement - Had to wait a week for a replacement phone. Not thrilled with that. Other than that, everything was fine. I subscribed to Asurion because of my previous experience with one day replacement. Also, deductible is too high for a year old phone. Cancelled my coverage.

Found out my current phone was discontinued. I was given a newer model phone with Asurion coverage I have through Verizon after I had an electrical malfunction, given the option for a galaxy s7 to replace my s5. Great replacement! Thanks!

My son drop his tablet and shattered his screen. Getting it replaced was super easy. The only thing that was irritating was it took like a week to get it or even file the claim because it was on back order.

Yes was very pleased with Asurion. It was fast and easy and questions were answered so it was understood. The replacement phone arrived when promised and the website was easy to navigate and understand what was needed and explained the process. I would definitely recommend Asurion. Rated 5 Stars. Superior Service.

Rep was very understanding, pleasant and helpful. My Replacement phone was super fast. It arrived the next afternoon at around noon. I am glad that I am insured with Asurion. In the past I have received great customer service. I would definitely recommend to my friends.

My Daughter accidentally dropped her phone, we had the replacement the next day and was up and running shortly after the new phone arrived. The only issue we had was getting the Phone registered, but a quick call to Asurion took care of that and the phone was operational.

Asurion's service was excellent. It was a weekend when my daughter lost her phone and I was out of the area trying to get it replaced. Within 24 hours a new one arrived. The representative was courteous and expressed empathy while helping me to calm down in such a stressful situation. I recommend everyone with a cell phone get this insurance. Asurion has definitely improved since my first phone loss in 2003.

We needed to return a broken phone and had to remove "Find my iPhone" using the computer and iCloud account. When Asurion received the phone, I was contacted and told that the Find my iPhone was still on. The people that I worked with at Asurion were friendly and extremely helpful in getting this situation resolved.

Quick, fast and friendly. Highly recommend Asurion to a friend or family member. They have twice helped me replace a phone in which the screen was cracked. Could not have been any easier! I did mine over the phone versus online. Staff was very friendly!

This is the second time I've experienced an issue and submitted a claim with Asurion. It was the same as the first instance, with very quick delivery, and simple processing. The only area for improvement that I saw was having to print a form, sign it, and include it in the return shipment. Service was great both times.

I lost my phone and once I decided that I wasn't going to find it I had to figure out how to fill out a claim. This was probably the hardest part of it. Once I knew what to do it all went smoothly. Thank You.

Received my replacement device in 2 days, was very easy to set up and I was back in business right away! I even received an upgraded newer model which was awesome! I would definitely recommend to a friend, what a great experience!

Received the phone when Asurion promised with easy instructions to send the old one back. The personnel took my information when I called and guided through the process. They of been more helpful. I would recommend Asurion to all my friends.

I have made this complaint before. Asking for my personal ID and other information when this is a corporate account. There should be another means of identity confirmation when dealing with a corporate account. It's unfair to ask someone for their personal information when trying to work with a device that is purchased and used by a business. Sending a copy of my license over is not the best idea when so many identities are being hijacked.

Prompt service - called Saturday and received replacement phone on Monday morning. Shipped the phone to my place of employment - very convenient. Customer service representatives very friendly and professional. Sympathetic for my loss! Glad that I had the coverage for a replacement phone.

I got my phone quickly and it was already connected for me. I wasn't happy to have to spend $149 for the deductible so being able get it so quick and easy was nice. I'm glad that I had the insurance so I didn't have to be stuck paying retail price for a new one.

I had originally purchased a Google Pixel XL 128 gig phone, and this was the subject of my claim. However, when I called in to make the claim, I was told that the phone on record was a Pixel XL 32 gig. I was told I had to correct this with Verizon, who further forwarded me to Google to correct an alleged issue with the IMEI number. After calling Google and obtaining proof, I called Verizon back and they connected me to an Asurion agent. She was very helpful, but never verified or requested any of the proof I obtained, and processed the return without it. This made it seem like the proof was never needed in the first place, and my time felt wasted. She processed the claim over the phone, so I never got a chance to review the final device page. Finally, when I received the shipment, it was the wrong phone. She had sent the Google Pixel 128 gig, but not the larger Pixel XL 128.

Awesome and fast job. I am very satisfied with the way that Asurion was able to replace the limited edition red iPhone as fast as they did, knowing that the red iPhone was on back order for more than three weeks.

The service I received was excellent, efficient and satisfactory. I would recommend Asurion to others. The customer service representative was very helpful and courteous. He assisted me with the process and was very patient. The phone arrived on the promised date.

Recently, we contacted Asurion because our daughter's phone was damaged. We received our new device the next day. Asurion was very easy to work with and very helpful. My daughter was very happy to open the front door the next morning after filing the claim and finding her replacement phone.

When my son's Galaxy 6 stopped holding a charge, I called Verizon. They explained that because I had insurance I needed to contact Asurion. I called and was surprised by the ease of filing a claim with the help of very competent customer service reps. The speed and simplicity of swapping out the broken phone for a replacement was also surprising. Couldn't have been a better experience, thank you. I highly recommend this company.

They always seem to help you through a stressful time when your phone is lost or broken. Have to say I never had a problem with them. Five stars all day. Would recommend everybody to use this company because of their fast delivery to get your phone to us.

They had great customer service and shipped me a new phone that arrived early in the morning the following business day. They gave me thorough instructions on what I had to do and how to mail back my old phone. I am very satisfied with the service provided.

I had a phone that had been damaged beyond what I could deal with. I called Asurion and they had a replacement phone to me in a day. They helped me get set up and gave me simple instructions as to sending my incapacitated phone to them, how to delete everything on phone and to place in addressed envelope. Very satisfied with their response.

My husband left his phone in the river while on vacation. Being a business owner, having your phone is an urgent matter! The area we were at was like the desert - deliveries are difficult. We got the phone with 48 hours with no issues. Thanks so much!!

The Asurion Rep was absolutely wonderful replacing my replacement. He understood how critical it was for me to have a phone. I received a replacement and an upgrade the very next day. I'm enjoying the upgrade. Thumbs up to you for expediting my order.

Great service, very timely, no hassles, I didn't have to wait to get phone replaced. Highly recommend this device insurance on all phones. Thank you again for the excellent service and speed. I will continue using this for all my devices and really not too pricey either.

I lost my Samsung S4 Note iPhone. I notified Asurion and my replacement phone was sent to me in a very timely manner. I was very impressed as to the response of your team. I will advise everyone I know to be sure to insure their cell phones. Great Job!

Verizon store in Watertown NY helped me fill out everything. Very helpful. I could not believe you could be that fast in upstate New York. You delivered it the next day, amazing. Verizon store helped set up phone for me, the only problem was they could not get my contacts back. Telephone is very nice, I don't know how to use everything? But thank you again for your service.

Service was fast and easy to use. I am very much satisfied with the insurance program. Online help was friendly. Would recommend. Have since purchased additional coverage for the rest of phones on my account. The 24 hour turnaround is great. It's very easy to return the broken device as well.

I submitted my claim & they kept me posted with all the information that I needed. My phone was lost by UPS & I contacted Asurion to let them know what was going on, they even sent me a replacement for my replacement. Thanks God whoever received my first replacement delivered it to my door so when I received my second replacement, I was able to send it back to Asurion at no cost to me. Overall, I was happy with my phone, it was exactly what I had before.

Asurion handled my replacement quickly and with no hassles. The online submission process was user friendly. I was pleasantly surprised when they replaced my tablet, which was no longer being manufactured, with a newer version. I highly recommend their service to everyone!

I dropped and shattered my iPad screen on a Friday afternoon at 4 pm. I called Asurion and had an iPad replacement the next day at 10 am! Less than 18 hours later! Amazing service people were friendly and great to work with! I would highly recommend Asurion!

Reporting the loss of my old tablet was easily and quickly accomplished. A replacement tablet was delivered 24 hours of completing the loss report. I received a replacement of a newer version as mine was obsolete. I highly recommend purchasing this type of insurance.

This worked extremely well in of ease of execution and timely completion of all steps. In the usual way, I wish the deductible were lower because the phone has depreciated from the $800 or so original to less than $400 now, but I'm helpless.

The whole experience was quick and professional. Thank you for the quick response. I hope I will not have to do this again, but if I do, I will surely go through Asurion again, and would recommend Asurion to others. Thanks again.

The phone was replaced quickly. The initial steps to fill out information to start the claim was daunting, but smooth sailing after that. The phone I received as a replacement is like new. It is still working great. I would recommend this service.

Asurion was great to work with. Customer service was friendly and thorough and the turnaround time was speedy. I was expecting to receive a phone in a week but I got it the next day, Asurion really knows how to appease a generation of "right now" mentality.

This was my first time making a claim with Asurion. It was quick and easy. The customer service rep was nice and walked me thru everything. I got my phone pretty fast. I would recommend Asurion to everyone. I'm glad I had it or I would have had to buy a new phone.

The process was fast, and the representative was helpful. The only reason for not giving 6 stars is for the additional amount I needed to pay. I feel that the insurance that I pay each month should cover everything. Not sure why an additional amount is needed.

Customer service was good. The Replacement phones were junk! The first two replacement (refurbished) phones both had issues and only when the third (brand new) phone was received did I get a correctly functioning phone. Very frustrating and time consuming process.

Very good service and fast. Very good customer representative who was very polite and friendly. This has been a very good experience from the start. Asurion was excellent. Replacing my phone and very thorough with all the details. Then my replacement was cracked so they were willing to replace that also. Again very good service.

The process was drawn out and confusing. We got conflicting information from all sides. Very very different experience from prior service. It was obvious that you are trying to make it as hard as possible to file a claim. We got the phone replaced 5 days later. Not a happy customer!

I am very pleased with the expedited replacement phone. However the charger that came with my phone is slow. I wish I could get another one to replace the one I got with the new phone. Please tell me if I can get a new charger.

This process was extremely simple. I liked the easy online access and being able to reach out to a representative for last minute issues. I appreciated the tracking email and knew my phone would arrive within that time frame. And it was easy to return phone via US Mail. Thank you.

My 9-year-old granddaughter enjoys her Gizmo tablets (she has two). Tablet was replaced in a timely manner and works very well. Glad we have the replacement plan. Well worth it. Screen was cracked and we had no problem filing claim. It was simple, not complicated at all.

Called in the first time. Received my phone immediately and fortunately that song had problems within 5 days and had to return that phone and receive another one. So far this one is working perfect! Thank you so much for your kindness and getting me another phone in the mail quick.

Fast and reliable. Had daughter back up and texting next day. Think deductible was a little high but is still better than having to pay full price for new iPhone 6. Would recommend to anyone who has kids and teenagers.

Asurion was very professional and took care of getting me a replacement phone by the next day. I would definitely recommend them to my friends and family. This is the fourth time I've had to use. They're serious and have been pleased every time.

My son's phone was damaged and during our time of personal devastation, the phone disappeared. We advised Asurion of this and they acted quickly. The phone was replaced with no problems. We received the replacement the very next day. Thank you Asurion!

While the customer service and next day replacement phone were 10/10 - the fact that I got a refurbished phone that had sticky keys, difficult switching between apps, and voice dictation that worked only 50% of the time - I am very disappointed (1/10). Then when I call in to request a replacement - I'm ask to delete and reset the phone which is ludicrous. If the phone doesn't work out of the box - it shouldn't be shipped from the warehouse. PERIOD! Very dissatisfied with the quality of the replacement phone, especially that we pay monthly for the insurance and then another $150 for deductible. It's time to reconsider my insurance options. My recommendation at this point is to invest in a $80 Life Proof or indestructible case and save on the insurance.

I had a good customer service rep who helped me with replacing my device. She helped instruct me what to do online. This made it convenient for me and easy. I got my replacement in a timely manner. I'm happy with my phone and glad to have received it.

Phone was received promptly. Everything went very well except for anxiety about doing something wrong and being charged with a high fee. Also, phone will not hold a charge so we need to have it tested at Verizon. We may have to contact to you depending on what Verizon tells us.

Everyone I spoke with was super helpful. The process was simple and easy to understand and follow the directions. The only thing that if I had to say something that went wrong it would be that the replacement was on back order so it was several days before the new phone was delivered. Everything else went smoothly! Thank you.

In the middle of my busiest time at work and a pretty challenging overall schedule, my son shattered the screen of his iPhone and needed a replacement. I have had the insurance for years but this was the first time I used it (I replaced several phones before I started insuring the boys' devices. Like magic, once I had insurance, no one had needed a replacement.). I was able to go online in my limited open hours of 3:30 to 5:00 am and take care of it online. My son was amazed at the rapid replacement. The program is perfect for my needs.

I had the best customer service representative. She took her time and explained things to me. I was very impressed. Received phone within the 24 hour period that I was quoted. Transferred all stuff from one phone to the other and placed old phone in mailing bag, sent it back and everything was done. Easy process and I was impressed.

My iPhone was replaced in remarkably quick fashion. At first I was intimidated by the process. Having the original receipt, information from my phone account, and ability to scan documents came in handy. You must fill out required forms in order to receive a replacement phone. Thanks for the quick service.

I expected to get a new phone but I got a refurbished phone. To my surprise it ended up being not that bad cause it functioned correctly. However, it bugged out sometimes, making it a struggle to use. It also came with a lot of scratches on the screen which bothered me a little bit, but it was nothing too big.

Staff member did well but couldn't get the payment over the phone put in right! So I had to drive 15 miles to town again to get the cashier's checks that out me back again then the sim card was wrong two more times. Now the protection screen has a loose edge.

Very please with Asurion and getting another phone. I receive the new phone the very next day! Very easy and simple to send broken phone to them. Helped me with turning off Find my iPhone from the new phone that I had received. I'm very pleased.

Phone was replaced in a timely fashion, but the replacement phone I was sent has a faulty battery. The phone that I was provided by Asurion does not hold a charge and the battery routinely drains even in standby mode.

I have not had any problems with my phone since you fixed it. Thank you.

Asurion did as promised. However, the device, itself, still elicits static as your respondent is speaking. Also, background noises are extremely loud -- makes it hard to hear the person on the other end of the line. This is an LG Stylo. VS 835 SQ.

The Galaxy S7 phone came quickly but the quality of the speaker does not sound good at all. Echo and sound like you're in a small room also the screen when watching something when. Dark parts come on is blotchy. I since got a new phone and gave this one to my son so I don't think I can send it back for a different one. But from the time I turned it on till the time I got the phone was excellent and timely.

I got the best service ever, fast and good service. I definitely recommend this services to a family and friends, this is the only company how can provide this service. l am very happy to be able to use it.

Awesome service! Appreciate the rapid response to my need of a replacement phone. The experience was easy to file. Received the phone quickly and easy to return the old one. Did have to utilize tech to help activate new one.

II left my cell phone that was only a few months old in the airport while going thru security. When I got home I visited the local Verizon store and received a new phone for $19. So glad I was insured by Asurion. I will be keeping this insurance on the current phone in case it is lost again.

Easy to receive my new phone when my old one was stolen! Thank you so much for the helpful customer service. I'm very thankful that I decided to get the Asurion insurance on my phone because it helped me out.

My son broke the screen on his phone. I filed the claim that afternoon and had his new phone in hand the following day. They also sent a prepaid envelope to return his broken phone after we had transferred all of his information. It was all super easy and fast. Great customer service!

I got help the first moment I call and report my device until get resolve. Also my new phone was delivery the fast way. And be recommend any my friend to used the company. The customer service is always be available to resolve any problem.

The replacement service was excellent, but the phone battery runs down very quickly, it has to be charged a number of times a day in order to use it. The other phone it replaced had a much better battery. So we would appreciate it if you could make this right.

On time to send my cell phone replacement and love it and it was great to have it the next day. I will recommend the business to any one to use them for replacements. it is easy to use and go online to apply for the replacement fast and quickly to you at your house or business.

Your customer service was great and I got my first phone in 24 hrs, but it didn't work and I had to return it. Then I found out that I had less expensive in elsewhere and could have gotten my phone at a lesser deductible and they also guarantee a 24 hr delivery...

I was very happy with the service received to replace my husband's damaged phone. The instructions were clear and we got a confirmation from your company when the damaged phone was received by you. The replacement works well. We highly recommend Asurion to our friends and family.

My son dropped his phone cracking the back and causing it to not be able to see the screen. Being able to file online was great and very easy and his replacement phone came the very next day. Very happy with the service.

I had my new phone within 24 hours, sent back the damaged one in the prepaid envelope, no hassles! Very pleased with the service, as well as the knowledge and professionally of the associates to whom I spoke. Thank you for such a pleasant interaction.

Everyone at Asurion was very helpful, considerate, and professional. Everything was explained and instructions were given on returning the phone when the replacement was sent! I received the new phone and returned the broken one with no problem! The only thing I didn't like was paying $99.00.

I'm very satisfied. I received my replacement device in a timely manner and in good condition. I had no issues with setting up the device. Also, the instructions for returning the damaged phone were clear and easy to follow. Thank you so much for your efficient service.

Had an issue with a phone my daughter bought for her boyfriend then he broke up with her & refused to return the phone. Asurion helped replace the phone and take the worry away about the threats her boyfriend was making. They were very helpful and friendly.

Overall very satisfied. I did receive a confusing e mail about turning off Find my iPhone after returning device. I followed all instructions with return device package I received, but still received the e mail about turning off Find my iPhone. Not a big issue just cost time trying to figure out.

The service was quick and great! I really enjoyed how fast you deliver the phone. I would definitely recommend this to a friend. Even though you didn't have the HTC 10 you replaced my phone with the Samsung S7 which I actually Prefer. Thanks again for everything.

Great service. I was very satisfied with the service I received. My phone arrived the next day as promised. When I called to report my phone breaking the person was very understanding and helpful. I really appreciate that. I would definitely refer a friend.

I recently cracked my phones glass and damaged the screen while out of town for work. I was able to go online and easily file my claim without digging up some random paperwork from when I bought my phone. This was a relief. Though I was out of town for a few more weeks my replacement was at my home waiting in two days. Unfortunately when I did get home it turned out the replacement was a refurbished model and the internal glass in the camera was dogged by dust or buffing.

Never had a problem they couldn't replace. Fast and easy and the cost was so reasonable that I could not believe it was true. The online form was very easy to understand and follow and it was quick to fill out. And how did you get it to me on the next day when it was so late when I filed my claim? I was very impressed that it was delivered at 10 AM the very next morning.

Received the replacement within 24 hours. Packaged nicely and packaging included to send back old phone. Happy with the service, would recommend to a friend. The replacement price was fair. Easy to file the claim online also. No problems and this was the second time my son's phone had to be replaced.

Replaced my phone in a very fast time period from calling to shipping to delivery it was all fast. Great customer service rep deftly knew the products. Very polite even when I was frustrated with switching apps and pictures to new device. Very happy.