Asurion Reviews

Hey Guys, just wanted to let you know you guys did a good job of getting a replacement phone for my wife after she dropped it and the screen shattered. Filing a claim was fast and easy and the next day delivery is unbeatable. A good service at a good price.

Very happy with how quick and easy the claim process was and my replacement phone came the next day. Unfortunately though, it was a refurbished phone and It's been glitchy since day one. Had I known this "insurance" only replaced with refurbished phones, I would not have signed up for it.

Service was quick and easy. I filed my claim around 9 at night and had my new phone by 9am the next morning. It was sitting on my front porch when I woke up! I went online, opened the claim form, filled it out, paid my deductible (which was high, the only downside) and I was done.

Damaged my iPad and forgot I had insurance on it... Did the small amount of work it took and had a new one in 2 days. Very quick service. Didn't have to call or text anyone whatsoever to get the problem solved. Thank goodness for insurance.

I did the transaction online and it all went incredibly smoothly. The replacement phone arrived very quickly and we received frequent emails keeping us updated with regard to claim number, shipping information and when the damaged phone had been checked in.

Such an easy online process and easy step by step directions. Not having to wait for a representative on the phone is a plus. I have never really had to file an insurance claim, but the online process was so easy I didn't need help. And when I did have to call to ask questions, the reps were customer friendly and informed.

When my phone didn't show up as promised a new one was sent out next day, no questions asked. Although, it was a couple of hundred bucks, they were on their A game. I'm really impressed with my service and the ability to get me the replacement phone after the other phone went missing.

Fast response and quick replacement. I had little difficulties filling up paperwork but finally done... It is very recommendable and affordable pay insurance to protect our devices. I'm really really happy having insurance for few years, I don't have worries or headaches when lost or broke my cellphone. Thanks!

My phone got wet on a family trip to Disney World. I had a replacement delivered to my hotel on a Saturday morning. Excellent service allowed my vacation to go on without any delay. I would recommend Asurion to any smartphone user as a great insurance policy.

The screen on my Samsung Galaxy S7 edge cracked. When I attempted to make a claim, instead of the $99 deductible quoted last year when my husband damaged his S7 I was charged $149. CSR said it was a price increase. Well obviously, but why? The phone's cost didn't go up... Its value actually decreased since the release of the S8. Why is there such a dramatic increase in the deductible? CSR had no response to the question. The answer is because they can, because there isn't really another option for consumers. I was then asked to complete an affidavit... something I've never been asked to do, for my own protection, as the CSR stated before she hung up on me. Sad thing is there can be no resolution. This company doesn't care about the consumer.

Thanks. Easy to replace phone. Wish I was told there was a $100 deductible. Was not told when I bought the insurance in my phones. I canceled my insurance on my phone and all the others because of it. I thought it was so deceitful. Never buy insurance again.

I was really impressed with the service. I had a great person on phone that made this easy. And we had a new phone within twenty four hours. And the return policy of damaged phone was a very easy process.

Customer service was great. A phone was received within 12 hrs. Completely satisfied. Thank you for doing your job efficiently. You guys rock. I am glad I had your insurance for the phone. Well worth the monthly payment I make. I will keep using Asurion.

The process was easy and fast and I had a new phone within days! The representative I spoke with on the phone were all extremely pleasant and professional and were able to answer any question I had excellently! I would highly recommend that anyone wishing to protect their device have insurance through this company. This was the second time I've had a claim with this company and both times they were extremely efficient.

Exactly what I needed. An easy, straightforward replacement for a broken phone. Thank you, worth every penny. Process was easy, fast and efficient. You sent the replacement and shipping materials quickly, and the whole thing was done in about a week.

I received the replacement phone for Samsung Galaxy 7s. It lasted 16 days and stop working. When I received it the GPS did not work at all. So I have another broke phone that I can not use. I was told that it would not be replaced again. So I paid for a replacement and got a phone that did not work. Very upset.

Replacement phone has defective battery. Must now replace the battery. Another 75 dollars on top of monthly and surprise copay to get "free" replacement phone! Not satisfied! Success in past, not this time. This insurance is a lottery, I lost!

My mother's phone was stolen. Since the account is in my name I made the claim online, paid the deductible, and her phone was sent directly to her house the next day. We thought it would take a few days or a week at least, but it was really fast and easy.

Fast and friendly service... Received my replacement in less than 24 hours... I will always feel comfortable doing business with this company as long as I need to... You have a customer for life. Thanks to your excellent customer service... Customer service is underrated these days and you guys are on point.

Received my phone next day. Satisfied with service. Had to pay $99 but received an upgraded phone. Took the phone back to Verizon and they set up the phone. Working fine. Hope this battery last longer than a year. Would recommend them to anyone.

Customer service was fantastic and I only needed to call once about it being handled. Even when I messed up the dates about something, the customer service agent explained what I needed to get it fixed. Quick and friendly customer service makes me enjoy dealing with Asurion. They are prompt in answering calls even at 11 PM on a Friday night!

Thank you for the quick and wonderful service. Your customer service rep was great and my replacement phone awesome. Will definitely recommend your protection plan to others. Very happy with the fast email responses. I will keep my plan as long as I have a phone???

I did not know we had signed up for this protection plan. It was a pleasant surprise when my son went into the lake with his two month old phone in his pocket. They sent a new phone and it got here in less than 24 hours. Amazing. Thanks so much!

The process to obtain a replacement phone went exceptionally smoothly! The representative I spoke with was beyond pleasant and made sure to address my concerns. I called for the replacement around 5 pm on a Friday night. I had the replacement in hand by noon the next day!!! The return process was easy as well. Exceptional service! Thank you!!!

Every time C&S Roofing has an issue with the phone, we send it in and we get back junk phones. We personally have had bad experience and have to send the phones back in to eventually get a good phone. We spend a lot of time trying to get a hold of Asurion. We hope in the future to get better service. We had to go to Verizon last time to have one of their reps get on the phone with Asurion. That is very sad. We pray for better service in the future.

The phone you sent me the first week of August this year is now DOA. That's 6 weeks. I am guessing that you did not send me a new phone but rather someone else's problem or some knockoff. I rated you high on the initial experience, but now realize that you charged me $199 for a defective phone. Nice!

My son broke his iPhone and I was able to get it replaced through Asurion within a day. The representatives were very knowledgeable about the process and even reminded me to turn off the "locate my iPhone" to avoid astronomical charges. Thank you to the representatives who were so helpful!

I thought it would take a week to get a new phone. But thanks to you and UPS, it came FAST! And your return shipping on old phone was easy too. It was my 17 year son's phone and he was able to get it up and going with your instructions.

Asurion replaced my old broke phone, very fast. I was very pleased with your service. I had my old phone over twelve years. As you know using a phone for that many years it had a right to be wore out. The lid would not stay closed, the springs were worned out..

I was very pleased with the service I received. The representative I spoke with was very courteous and professional. After a few brief questions, my order was processed. As promised, I received the replacement phone within days along with mailing instructions. Although I went on vacation and forgot to drop the phone in the mail, a representative contacted me with a courteous reminder to send it in time to avoid a fee.

Service was very fast, and I appreciate the quick replacement of my phone. Phone is okay, but I wonder if the slow updates to email and other apps, along with difficulty in friends hearing me when I am speaking on phone, makes me wonder if this was refurbished and not all the issues corrected.

Took my phone to Verizon store at Union Square NYC. Salesperson helped me get in touch with rep from Asurion at which point that person walked me through steps to receive new phone and instructions on returning old phone... Smooth, efficient, easy.

Got mugged in downtown San Diego one night, lost my wallet and phone. This insurance company got me my phone back quick and in a timely manner. Had a new phone practically the following day. I really appreciate all the help and professionalism of those that I spoke with over the phone.

I went online to file the claim. Had an answer within an hour. Took pictures of documents needed to complete the process and emailed them. Had my new phone and instructions to return the damage one in 2 days. Very happy with the whole transaction. They sent emails after each step to let me know what would happen next.

Mom left her phone in South Carolina heading back to Florida. I filed all online and had phone next day. No issues... They overnighted the phone and it was brand new. Not used. I hate that the deductible was $199, but cheaper than buying a new phone.

After initially running into quite a lot of issues with replacement phones -- the first one had a faulty battery, the second heated up -- I was given an upgrade, and that has worked out very nicely. I did have to speak to a supervisor for that to happen, but she resolved the issue after listening patiently to me complain for some time.

I dropped my Galaxy S8+ without any protective case and the BACK of the phone cracked. I contacted my provider and they notified Asurion. My new phone was delivered in about 2 days. Even though I had it sent to Canada. My provider is Verizon but my home is in Canada. This was no problem for Asurion. Excellent service.

Droid Turbo 2 was replaced with a refurbished one and it really does NOT work very well. The sound is terrible. They NEVER work well. They should be tested better or NEW phones be given for phones that are under the warranty timeframe. Refurbished suck!!!

I was waiting for a week, under the assumption, that a replacement phone was on its way, according to an email that I got once I filled out the form. Then when I went back into the claim, it told me that a replacement phone was not an option anymore. That it had been discontinued. Which I was never notified that the phone was discontinued, especially since I just paid almost $700 for that phone a Verizon store less than 6 months prior, with the store people saying that it was one of the newest ones out at the time.

I received the replacement phone promptly but the color is very off and on the back they have etched in to the phone "Refurbished by Asurion". It is not a sticker that is removable, it is etched in and it doesn't even match the rest of the etchings that are supposed to be there. Also, since I've gotten the replacement phone my GPS is never correct, to the point that I often need to manually look up and enter my current address in order to navigate somewhere.

My Phone stopped working and it had a completely cracked screen. I called for a replacement and it was to my house within 24 hours. The service was very good and I plan to continue with this plan in the future for myself and my family. Very helpful and friendly staff.

I got my replacement phone right away. Only issue is the cost 150. If I pay for insurance each month, why was the deductible so high? My replacement phone buzzes louder like something is loose inside of it. I tried to contact Asurion but there was no line for replacement claims.

My phone was damaged by water, and would not work, even after drying out. I called Asurion to file a claim, explaining my problem. Within 24 hrs. I received my replacement phone. I was very pleased with the service I received from Asurion.

We have always had Asurion protection and have used it several times. Our devices are always fixed or replaced very quickly. Would definitely recommend them! The process online or by phone is very simple and within minutes it is taken care of and it's one less thing on your "to do" list and you get your device the next day!

The service was fast and easy and the online form took just a couple of minutes to complete. Highly recommend this service and would use it again with confidence. Nice to have a service that delivers within 24 hrs. Very happy customer!

Your attention to this matter was resolved very promptly and professionally. I received my new device within 24 hours later and was very very satisfied with the swiftness of my new item. I would definitely refer a friend to use your company.

Trevor was very respectful in helping me. However, I was told by the agent/tech over the telephone that it was going to cost 49.99 to get my phone fixed because I had insurance. Lucky me. However the next day I was told it would be $149.99 to get another refurbished phone because the LCD screen had been broken. I was holding out from getting a new phone previously (before my phone was broken) because I wanted to get the new iPhone 8 when it came out this next month. But if I had to spend that much money on a refurbished phone then I wasn't going to get the iPhone 8 as planned. But I couldn't do without a phone for a month so I was forced into buying the refurbished phone in the meantime.

Everything was terrible until I finally was able to talk to a supervisor, 2 days of calling. Once I talked to a supervisor everything was smooth and they were very helpful. Once I received my device taking it into a store and getting help activating it was great.

We got the phone in great time. Our plan is off currently but the phone that you sent me has a dark almost black screen. I thought it was because it was daylight but even at night I couldn't see anything just faint lights. The phone has only been used a few times since we got it and it hasn't gotten wet or dropped. It just doesn't show me anything I can see on the screen display.

Early Morning fishing trip dunked my phone in hot coffee. It turned brown and quit working. No hassle Asurion replaced phone the next day. Great service thanks to insurance through Verizon with Asurion. I wouldn't be without it for accidents and stupidity.

Broke my phone on a Sunday night, filed a claim Monday afternoon and didn't receive it until Thursday with scratch marks on the phone and phone freezes on me a few times a week. I was not aware that I was paying insurance every month to then pay a $199 deductible for a refurbished phone. I cancelled my insurance with Asurion.

Replacement was very quick and painless even after replacing same phone a month earlier. Just made another submission online with a few more steps and phone was received the next business day. This time it was a brand new replacement phone.

Fast replacement as stated. Received my replacement next day. I do have to say that the paperwork you have to complete before submitting your claim is difficult. Was way easier just calling Verizon and having them take care of everything. Times have changed I guess. Still happy to have my replacement. Would like to see the replacement cost a little less also.

The service was fast and I am very happy with my new tablet. The device was shipped overnight and made it just in time for an out of town trip. The retune process for my old tablet was also fast and easy. I received email communication for both transactions.

We've used Asurion a few times and always have had good experiences. The replacement comes the next day and we've always been happy. This past time the replacement phone could only make phone calls on speaker and after troubleshooting they immediately sent out a new device. We sent the defective device right back. I did receive a call a couple weeks later asking us to send back the broken replacement which we had already done so that worried me, but I think it was straightened out. We always recommend friends to have insurance on all their devices bc Asurion has saved us a few times! Thank you.

Got my new iPhone really quickly and was exactly the same as my old one. Of course I checked all of its settings as soon as it came out of the box. It felt awesome to open a new boxed phone and have it all brand new again. I am typing the review on it now and it has worked so wonderfully!

My iPhone got damaged. They replaced my phone within 24hrs. The phone I received was just like the one that got damaged. Great phone. Had no issues transferring my old to my new phone. It was like my old phone was never damaged.

Rude customer support and in 2017 it's so stupid you would have to print/fax anything. Process was way too inconvenient. With the price of insurance per month plus deductible, it's not much cheaper than getting a new phone. The UI on the website is also pretty terrible.

The first replacement phone was only operable for 1/2 day, when began to turn itself off on an frequent basis, including after being rebooted. The second replacement phone worked well. When needing to activate a disabled phone, Apple found that the disablement resulted from repeated attempts log in with my password, while the phone itself was recognizing a password from a prior owner of the phone.

I cracked my screen and received a replacement the next day. It was easy to transfer data and get the new one up and running. I found the process easy to do online and quick. I would recommend having the insurance. Again the process was very straightforward.

After my son cracked the screen on his Motorola Z phone, we were put on a backorder list. When the phone became available no one called to say it was available. I just happened to call and check in and found it was. Then the replacement phone had screen problems and would not turn on, we called and was offered another replacement. The second replacement phone has the same issue. We went three replacements in a week. Finally the third phone is performing adequately.

I was very pleased that the phone was delivered the next day. Prompt Service. I received the replacement phone the next day without delay. Everyone was knowledgeable and very professional. The only concern I had was that I had to pay $149 to replace the lost phone.

Our son's tablet was lost/stolen, I reported this to Verizon, they connected need to Asurion. They were very kind and professional, my son had a new tablet in his hands within 24 hours! Thank you Asurion! We have all our devices insured through them, every time I've had to file a claim I have had the same professionalism as I did with my son's tablet.

Replacement process was easy/phone arrived quickly. 3 weeks later the Asurion phone froze, took it to a Verizon store 2x in same day. They sent us to Apple Store. Apple replaced the phone. Very frustrating and 2nd time this has happened!

It was so quick I almost thought I didn't do something correctly. Even when I called, since I still require a human touch, you were kind and helpful. Thanks! The boy sure can go through phones and you have helped us every time - even when he forgot to put it in the mail the time before. You warned me and we discovered the problem - the boy!!!

The replacement smartphone, Galaxy S4, was problematic and not equal in performance as the phone I lost. It has issues with charging when using a car charger. It was draining the battery and overheating. I spent a considerable amount of time with Verizon tech support dealing with this issue. The phone now charges properly but still tends to get hot. It also has other glitches. One day, it was not able to make a wireless connection, so I was not able to receive or make calls or data. Again, a session with tech support managed to make it fully operational again. The phone that I lost never gave me any of these problems. Given the $99 replacement fee that I was charged, I feel that I should have been given a phone that is free of technical issues.

I placed an order for my phone on Saturday and received it on Sunday. The process was extremely easy and I was very impressed with how quickly I received my phone. The phone started off performing fine and then I noticed small issues with the responsiveness. A few weeks after receiving my phone, it completely blacked out while I was checking text messages and would not respond. I know I take a risk with receiving refurbished phones, but I wouldn't expect to receive a defective phone since the phone I have hasn't been on the market very long. Very disappointed and inconvenienced.

I placed a claim for my phone which had a damaged screen. The replacement arrived quickly, but soon began turning itself off at random times. Within two months, the battery has stopped holding a charge, draining from 100% to 60% in about one hour, and usually turning itself off around the 60% mark due to insufficient charge.

The whole thing was a hassle because I don't have that much experience with downloading and scanning forms.

We got a new phone versus a refurbished the 2nd time around. The first phone only lasted a month. That was really aggravating. Asurion was fast and easy to deal with so that makes the task of getting a phone not so bad.

Asurion provided quick and first rate in replacing my granddaughter's stolen iPhone. I have used their service quite a few times particularly when the kids were younger. All the cell phones in my family are insured by them and I have always had a good experience.

Outstanding service provided with the claim process and phenomenal turnaround time from initiation of replacement claim to receipt of the replacement device. I would highly recommend that anyone that has an opportunity to purchase one of their mobile protection plans do so.

I was sent a new phone because my screen cracked. My phone will not ring and the camera seems dull. I would like to have the ringer fixed. I had to go to a Verizon store to have the SIM card removed. It was not as simple as the instructions. Overall happy With the speedy process but I feel that the phone is not good quality.

The process of making a claim, receiving new equipment, and returning damaged equipment was very smooth. I was a bit unsure of the device set-up upon receipt of the new equipment. When the Asurion representative was asked for more detail it was recommended that I seek assistance from an in store rep regarding my device. I feel that with a little more guidance from the Asurion rep, I would have understood the set-up process more clearly. Overall, my experience was positive.

The device does not work. The speaker does not work. The device rebooted by itself and technical support did not help. They hung up. No return call. Very dissatisfied. I cannot recommend this service. It is a bad replacement plan.

The first phone did not work. I have had trouble with other replacement phones not performing as Good as the original. Asurion did step up and reimbursed me in full to purchase a new phone. My son was without a phone for almost a week before we got this resolved. Then I had to call to get my refund even though I had followed your instructions.

Phone had broken and was not working. After paying the deductible, we were able to replace phone quickly. The customer service was prompt in answering all of our questions and taking care of any needs that we had. We appreciate their help in this matter.

Asurion has always been prompt and courteous in their service and I have always felt confident with their coverage. I've had all of my devices covered with them for years! I recommend their service to any customer who wants to protect their devices.

Asurion representative was professional & efficient on the phone. She processed the issue & a replacement phone was shipped by the next day. She also was patient & thorough as she walked me through the process of returning the broken phone & disconnecting the "find my iPhone". Thank you!

I was very happy that the replacement phone came so quickly. I was told that the deductible would get me a new phone and was a little disappointed when I received a refurbished phone. I was told by Verizon Customer Service that if it was a refurbished phone it would be free.

Tech showed up to fix my son's screen and was terrific. He was done in about 45 minutes, gave us warranty info & headed out. Next day, son's phone had continuous lights glowing on the screen. Called the # the tech gave us & they replaced his phone!!

I had a great experience with Asurion. I reported my phone lost and received a new phone the following day. The phone has done well and I received it in great condition. So far no problems with my replacement phone.

At first, I was denied a claim. After contacting Verizon they put me in contact with Asurion. Once in contact with a representative, she cleared the issue and was very assuring to me that my phone was going to be replaced.

Thank you so much for all of your help. The representative was extremely kind and helpful. My issue was resolved quickly and I received my new phone within 48 hours. I will be recommending Asurion to all of my friends.

I had a broken screen and they were able to ship me a replacement from one day to the next. Had two bad phones shipped but they took care of me both times at no extra charge. Happy that they offered to upgrade me to a newer device.

I was shocked to how easy was to get a replacement phone. It only took a few minutes filling out a form online, I found the questions to be straightforward. I was shocked to receive my phone within 24 hrs. I am so relieved that we paid for this service. Definitely worth the extra money each month. Very pleased!

I had to replace a damaged phone. The customer service representative was very friendly and helpful. The whole call lasted less than 10 minutes. I had my replacement device the next day and the performance of it has been satisfactory. I would recommend Asurion to others.

I had issues with my antenna, gps didn't work, wifi was awful and Bluetooth didn't work. Also I had a crack on my screen. I called them, told them what happened, I paid my deductible and the next day I had a new phone. Returning my damaged phone was really easy. They provide a box and label.

Phone belonged to my son who lives in China. He was pick-pocketed in China. I'd gotten him insurance for his phone. We thought the process was a little involved and difficult to do online. Kind of thought difficult enough to make us give up, frankly. But we followed all the steps and Asurion surprised us and honored the claim quickly and simply. Impressed!

This is my daughter's IPhone 6s plus replacement phone. I'm very dissatisfied. The phone does not transmit well. It sounds like the voice is muffled by a towel or something. Your customer service was good, but the replacement phone sucks and I cannot pay another $149.00 deductible. What do I do?

All aspects of the replacement were very good, except for the fact that the only cell phone offered was out of stock. It was 10 days before it was in stock again. Once it was shipped and arrived everything was fine. The process was easy to follow.

Called for cracked screen repair. Excellent service and response. Phone failure after repair. 1st replacement device refurbished did not work (touchscreen failure), 2nd replacement device refurbished did not work (touchscreen and audio failure), 3rd replacement device new upgrade works perfectly. Happy with outcome but not impressed with the process of sending two bad phones out first before actually sending a functional replacement device. Customer service and responsiveness was great at every encounter.

Your service was very invaluable. I lost my phone while on vacation in Las Vegas. I called and reported my phone. Was told I could receive a replacement the next day. However, I was on vacation. I received a new phone when I got home from vacation. I was thoroughly happy with the service I received.

Wonderful service, received phone quickly and the customer service was great. They reassured me with what I needed to do as far as phone company side. Just upset that I bought a brand new phone and got a refurbished back from you. The volume buttons don't work right. Overall service from you guys was great just upset with my replacement.

I damaged my iPhone 6 and was sent a replacement. After two hours with Verizon and going to an Apple store, I was to be sent a second phone because the one I had possessed a glitch. I received second iPhone 6. After attempting to set up phone with Verizon for another two hours, it was concluded that the iPhone 6 line would continue to have this issue. I am sent an iPhone 7 to not encounter the glitch again. However, no accessories were sent with the phone to account for the lack of headphone jack. So in short: I was sent two faulty iPhone 6's, wasted many hours talking to customer service, and have spent over $150 in accessories in order to use the working iPhone 7.

It was a fast and helpful replacement of my damaged phone and customer service people were wonderful! Thanks!! My new phone is working just fine and I am a happy camper! So glad I was talked into getting the insurance so it would not be so expensive if I did damage my phone.

I had a great experience with your company. I had problems with my iPhone. They took care of the problem and in a fast quick manner. The representative was very respectful and clear when explaining the process of my phone being replaced. My new phone is working properly at this time. Thank you and have a great day.

Everything went as expected. The phone arrived the next day and activated immediately. The phone we received is working properly. I did not have any issues using it so far or charging the phone. We appreciate your service. Thanks.

I dropped my iPhone 7 plus and needed a replacement. The process was fast and easy. I filed my claim on Saturday and received my replacement on Monday of this week. Like so many others, I didn't know that the replacement would be refurbished. Anyway, I immediately started having issues with it. The screen was unresponsive. It would freeze mid-swipe. I couldn't dial out without it freezing mid-dial. I just got off of the phone with Asurion and the customer service rep was very helpful. After I explained the problem she said that they would send me a brand new phone. She said, "I hope you don't mind but we don't have any silver ones, the new one will be rose gold." And my replacement will be here tomorrow. Naw I didn't mind one bit!!

Thank goodness for insurance on our phones. One of our phones was damaged and reported it to Asurion. I quickly worked through the system and received the replacement phone in a quick manner. Great customer service and works hard to help the customer! I am thankful that this insurance is dependable and reliable.

First, I was well satisfied with the speed and service from Asurion. That said, the phone had not been working well for some time before the screen was cracked. Many glitches opening and using apps and the battery discharged very quickly. It could have been replaced then at no cost, but then it got a small crack and cost $149. For a refurbished that did not have a new battery. Should have spent $90. To replace the screen and then had the phone replaced from Verizon. Not necessarily through Asurion, but every time we have ever had a phone replaced, the battery is much worse than when new. I understand that poor battery performance is probably the most common reason for replacing a phone. I wish that refurbished phones came with new batteries. Again, Asurion did what they were expected to do, they provided a replacement phone very quickly.

Tried to file my claim online, was charged but got an error message. Had to go through customer service, who charged me again. Took a week and a couple phone calls to get the extra charge resolved. All the customer service reps were very friendly, but it was hard to get the information to call in, as Asurion tries to force you through the website, which wasn't very good, processed my claim incorrectly (the phone had to be replaced, not repaired) and charged me. I wish I'd been able to talk to someone directly from the beginning. Also, the website wouldn't work from my phone.

My son had lost his phone and a new phone was shipped overnight. Granted, I was not happy about spending the $200 plus dollars as a "deductible" but we needed the replacement quickly and it was. I did think appreciate that, as I filed the claim at 4:50 PM and it was still sent the next day.

I was so pleased with Asurion. I was able to access the claim online and get my phone delivered by the next business day. Thank you so much. It's difficult when a person has teenage kids. Thank you all and God Bless.

Asurion handled my insurance claim wonderfully. The customer service rep I spoke with was friendly and helped establish my claim. It was smooth process, and I got my phone the next day. Returning my damaged phone was simple too. Thank you Asurion!

My son's iPhone was crushed and we contacted Asurion to get a replacement. It was an easy transition and the iPhone came in the mail within three days!! So glad we had the insurance and would never be without insurance again. The customer service was very helpful. We are very pleased with the overall experience!

My daughter lost her phone while she was away at college. Her cell was the only way we had to communicate with her so it was very important to us to get a phone back in her hands asap. We were very pleased with the help we received in replacing her phone. We were able to get a new one sent to her overnight.

Broke my phone at 9pm and had a new phone the next day!! Easy to follow instructions and cost way less than a phone would. Also super easy to filling in claim form online. Never had a live person but seriously didn't need one. For me this coverage is worth having.

Fast and easy to handle for son's replacement in a timely manner. Would recommend to a friend for their family. Only problem is the find your iPhone disconnect is extremely confusing especially if phone is broken or lost as has been the case when I have had to use the policy.

After my Pixel had a drowning incident I called Asurion to replace my phone, which they did. The process was easy and I was back up and running with my refurbished phone. Within 4 days the replacement phone crashed. It happened on a weekend and the phone wasn't sent to me until Wed after I called wondering where my phone was. I finally received replacement phone#2. Everything was fine for 2 weeks then it crashed just like the first one. I couldn't make or receive calls, it would restart without warning, touch screen freeze, and no Bluetooth. This happened over labor day wknd, so another long wait for replacement phone to arrive. It's been a little over a week and so far so good, except a few people have text me and I've not received their texts. I will be troubleshooting this issue.

The service provided by Asurion is always quick, easy, and on time. I have never had an issue with them having a new phone at my door the next day. Now if I could just figure out how to stop breaking the phones I could stop needing this amazing service.

I was very pleased with the helpful customer service and time frame of receiving the new phone. The customer service representative made sure to answer all of my questions thoroughly and was very patient and understanding when answering my questions.

I was warned that if you start your claim after 5 pm don't expect your phone for a couple of days. I started my claim at 7:30 pm and the replacement phone arrived 3 pm the following day at work via FedEx. Amazing.

We had a great experience with Asurion. They were super fast with shipping a replacement phone. We were able to complete everything online which was convenient. They made it so easy to replace my son's lost phone. I will definitely be continuing our insurance plan.

I very complete satisfaction about Asurion. I like it. Not too much problem when I claim online. Your service is very fast and the best possible customer care. I received item after 2 days claim. Unbelievable... Love it. I hope Asurion improve more for customer always following and believing.

To get my new phone all I had to do was fill in the online form which was only a few lines and I had my replacement phone almost immediately. It took 2 days only because I filled out the forms on a Saturday, they don't deliver on Sundays. The replacement was the new Moto Z2 Play, a model that had just been released only 2 months prior to my getting it. I'm quite happy with the new phone. It does far more than my old Galaxy did. Having insurance through Asurion, on my phone, was such a worthwhile investment. I'm glad I did it and of course I have it on my new Moto Z.

The replacement cell phone I received has a touch screen which does not work properly. I have to press very hard on the screen and often the touch screen does not work at all. It's frustrating and I'm very dissatisfied with the replacement. The customer service was good and I received the replacement in a timely manner. I'm just not sure what to do with this awful replacement. Please let me know if there are any options.

The phone was stolen while working out of state. The claims process was surprisingly easy, and the service was very responsive. The replacement phone was in my hands by noon the next day! I was very impressed, and will continue to cover all 6 phones on our Verizon plan with Asurion!

Had to have 2 phones replaced. Representatives were very polite and helpful. Received replacements the next morning. This was a wise investment. I would recommend this service to anyone purchasing a new phone. Because my previous phone had been discontinued, I was given several choices for a new phone. I think the replacement phone I chose is a better phone than the one I replaced.

I dropped my phone and broke it. Not even a picture. Pulled up ASURION and ordered a replacement. Got it in two days. What a life saver. I use my phone for work so it was important to get it fast. Would have gotten it the next day if have ordered just an hour earlier. It was already after 5PM.

We returned my daughter's phone due to damage. We had a hard time getting the claim approved. Once we did, we took the old phone to Verizon to have them assist us in taking the phone off of the iCloud. They said the phone was good to go. I received an email from Asurion saying that it was not removed and to follow the instruction on the website. We did this. I have screenshots showing the phone is not on my daughters iCloud or on our home iCloud.

Within 1 week of purchasing our new phones, there was an accident which left one of the 2 completely crushed and unusable. Asurion’s process for making the claim was very easy. The one drawback was having to pay the additional fee to get the replacement. However, that's somewhat of an expectation.

Always good experience, this is not the first time and always have a good response from your company. Thanks. I can recommend Asurion everyone. This is a good insurance company. I had more than 18 years with your office and it's ok.

People have a good customer service. They are polite and patient. Person who helped me knows what is doing having acknowledgement of the kind of service that the company provide and also they have a promptly response of your needs. Good service. Whatever that say, they comply with. They have a good service in general.

My phone fell and the screen crack and was not able to peer on. Thanks to Asurion I had my replace the next day. I would recommend them to anyone. I also like to follow up call to remind me about sending back my damage phone. The customer service was great.

My screen stopped working so I contacted Asurion for a replacement. I had the iPhone 6S - once I got it everything worked on it but the camera was blurry. I was about to go on vacation and knew I would need my camera. They got me a new phone in two days and on top of that they were out of the iPhone 6S so they sent me a 7S at no extra charge! Amazing!!

I had a new phone delivered to my residence in less than 24 hours. :-) Everything lost was replaced including an extra pair of earbuds that I didn't ask for. The replacement phone was like a brand new phone in the factory box.

Broke my phone, and it was replaced with new one from Asurion. From the claim process to when I received my new phone everything was handled in a perfectly professional manner. Thank you for the professional way that your company helped me.

My son's phone got dropped in a lake. A Verizon employee helped us turn in the claim. It took quite a while, but once he got a person from Asurion on the phone the claim was a breeze. We had our new phone in a couple days.

I was very pleased to see that in one day I had a replacement phone. It was late afternoon on the day I misplaced my phone and I went immediately to Verizon. They contacted your insurance company and a replacement phone was delivered the very next day.

My phone came the next day. I had to do another claim and I had to go through some verification because it was so soon but it was to protect me from someone filing a false claim. Makes you feel they are watching out for you.

It was very easy to enter the phone insurance info online. I had no hassle and was sent a brand new replacement the very next day. I was very thankful to have the insurance and very happy with the process! Thank you. (:

You kept emailing me after the phone was send back to turn something off or it would cost 500.00 dollars. You should of did that before it was send back. And the first time I called they talk in circles and I just hung up.

You did an awesome job getting us the phone quickly. It was a very stressful situation getting the phone stolen. You guys have always done a great job at helping customers, I wouldn't want help from anyone else. Thank you.

First I had someone from Asurion's providers come and fail to correctly fix my screen, after paying the appropriate deductible which is not cheap. Then after that failed to fix the problem, I was sent a refurbished phone. However this phone was clearly not refurbished correctly either. The battery runs down very quickly, and will go from 50% to 1% in a matter of seconds (literally) and then when I plug it in, it says it has 45%. It is not reading its own battery and making it impossible to know how much battery life I actually have. If you are going to provide refurbished phones, they need to work correctly! The only reason I am giving two stars instead of one is that I was sent the phone so quickly when I alerted Asurion to the first phone's issue.

I was very pleased with the way the situation was handled. I was very glad to get the phone the next day, it has not had any problems so far. Thank You very much! Asurion was very helpful and walked me through all the steps that was needed.

Asurion was good about replacing the broken iPhone. I think however AT&T have a better plan than that one with Verizon. The replacement price was $149-199 from Asurion with Verizon. The Asurion replacement cost was $112 from AT&T. We may have used the insurance once in over 5 years. My daughter however with AT&T hadn't used her insurance in over 2 years and got an upgrade plus paid less then I did with Verizon. Same problem, same insurance company (Asurion), different providers. Now why is this?

Our damaged phone was replaced with no problems. We reported this to the company and a replacement was received within two days along with all the necessary equipment needed to go with it. I would recommend Asurion to insure your cell phone through.

Very happy with everything. The turnaround time was amazingly fast. Would recommend to my friends. The timing was nice. I got a free tablet out of it. People at Verizon store very helpful life with all the stuff for this trouble. Thank you for all your help.

The iPhone had been dropped and, had a severely cracked screen. It also would not turn on. The phone was replaced with no problems. The finder had not been turned off b/c the phone would not cut on, so they sent instructions.

The customer service repeats one of the best to have ever dealt with. Very calm, courteous and knowledgeable. It was a no hassle, headache transaction and I had my phone in 15 hours! Wow! Exceptional Service. Thank you very much???❤️

Asurion makes the unpleasant experience of phone loss pleasantly efficient. I manage the account and all the phones for my family of 5 and don't have the time or energy to spend on the replacement process. Your customer service, professionalism and efficiency is very much appreciated. Thanks!

Made the whole process easy. Online access made the whole process easy and convenient from start to finish. Prepaid envelope for my return made it easy to just leave for mailman. I am pleased with my experience. Thank you very much.

The phone needed updates causing a slew of issues not mentioned in the included instructions. I had to search the internet for solutions. Full setup without an ID, then an update, the an iTunes update, then deleting the phone and starting compliantly over. 6 + hours later my phone was usable. Do not send phones with outdated software.

You did exactly what you were suppose to do, and in line with the insurance purchased. The phone was damaged beyond repair, so the obvious was to replace the phone in accordance with the insurance policy wording. This was done promptly which is what was expected.

Such excellent and prompt response from Asurion! It was so easy to do. Received my phone the next day. It was hassle free and it was great to receive a follow-up e-mail letting me know they had received the phone we returned to them. Thank you. :)

Wonderful customer service & very speedy too. They shipped out the replacement phone & I received it 48 hrs later. I have zero complaints with their service. I will most definitely continue to use them for our warranty needs. I highly recommend anyone that is purchasing a new phone, especially for a teenager to be sure & purchase Asurion insurance. You will not be sorry.

Never received new phone. Ordered it and they said no one had to sign for it. They left a note with wrong address to pick up phone then supposedly shipped it back but I haven't received a call back when I left a message.

Damage was discovered after 7 day warranty period. I phoned several times to see if I could have device replaced and was told I would have to file new claim and pay another deductible. Damage was discovered and phone calls placed to Asurion when replacement device was 10 days old. Even phoned and just asked if the missing screw that holds screen on could be mailed and I would have it installed; not possible per Asurion. Nothing they could or would do.

Well done. My phone was in my work mailbox the next day. I couldn't have asked for a more expedient process. My only issue was that there was a miscommunication within various parts of the company. One part of the company thought my phone was still connected to iCloud, while the other knew that it wasn't. As a result, I got several unnecessary emails and phone calls about the issue, until I realized that one part of the company was not talking to the other. The matter was handled well, but not without causing a little bit of anxiety. I will live. Again, thank you for this service. I am very happy with my product.

I would highly recommend Asurion to anyone that owns an expensive smartphone. Asurion makes it super easy to file a claim on a broken phone. Two options, call to file a claim or file a claim online. Your replacement phone arrives the next day.

Everything was easy once the initial paperwork was done. Filling out forms and handling all that was a trial. I had my Verizon agent do it while I waited. If that paperwork situation could be improved this interaction would be five stars. The paperwork went in. The exchange was done. Quick and efficient. Who could ask for anything more?

Unfortunately, our family has had to use your insurance on several phones; however, I am also glad to have had your insurance at the same time! Your claims process is very simple and replacements sent so quickly!!! Thank you for your simple process and rapid resolution!

I've always had such a great experience with Asurion. Great customer service and such an easy process! From the very first step, it is so easy to follow the steps because they do it all for you. It is such a quick and painless process because my phone is to me in less than 24 hours. Thank you!

Very fast and efficient service from the time I made the call to the time I needed assistance in activating the new device. Notifications throughout were also very reassuring. Would definitely recommend this to a friend. One improvement or recommendation could be a periodic reminder that I had the service - I'd almost forgotten it. So every year a perhaps reminder letter could be sent to customers.

Dealing with the service department was very fast and they were very helpful with their service. The delivery of replacement phone was incredibly fast also with very minimal downtime after the phone was stolen!!! Thank you for this incredible service!!!

I was happy with the ease of replacing my phone although it was $170 and not my fault my iPhone exploded out the side while I was in it? Then my replacement seemed fine and now it seems to lock up and only types when it feels like it? Confused customer.

I dropped my phone and cracked the screen after owning it for one week. I filed the claim and the phone was replaced in a matter of days. Everything was done through the mail, so I didn't have to go to a brick and mortar store. It was convenient and painless. Thank you.

No muss no fuss. Easy access and extremely efficient delivery... Product quality pleasantly surprised for refurbished... Thank you for making a service available to those who cannot afford to buy a new phone. You definitely show you put the customer first in all you provide.

Responsive and quick with my claim, we now live in a world where we can't be without our devices. I was a little worried about being without a phone for a while but I received my replacement in two days. The online system is convenient. Great service!

Replaced Galaxy S6 - Was a quick and friendly process. Had water damage and phone was acting up. Filled out the form online and the next morning, I had my replacement in hand. Cleared out the old phone data and transferred it to the new phone.

Excellent service and turn time. We had cracked lens on iPhone7 and insurance. It was handled instantly and quickly. Overall was very pleased with service and ease of doing it. Phone was shipped back as they provided shipping pouch. Overall excellent experience.

The claim process was fast and easy. Our replacement phone arrived in one day and had everything we needed to return our old phone. I would recommend to everyone to get this protection especially with teenagers. It gives you reassurance that you are covered.

Easy to file claim, phone arrived quickly, instructions for setup easy. I had no issues at all. Thankful for the new phone. All went smoothly. Delivery to my place of business was also very convenient and easy.

Replacement of the phone was excellent, but I could not activate it. In addition I was sent the wrong SIM card. I had to take the phone to a Verizon center store to get it working. They were able to install the correct SIM card and get the phone to work. I would not been able to get the phone working without them.

The replacement phone after 5 weeks no longer accepts or is capable of making calls. I've called customer service was on hold for 15 minutes before Karen picked up. Within 50 seconds put me on hold. After 2 minutes Tammy picked up. She put me through to the warranty department. I've been on hold for over 30 minutes!!! So unacceptable!!!

Employees were very helpful but the replacement doesn't work as it should. I can't open items from pulling them down from top of screen, I have to go all the way into phone to get to texts or emails rather than opening from the top. Other than the phone, people were very kind.

Thank you so much for standing by me when I cellphone stopped functioning. Your representative was amazing, she Took care of everything and she was very professional, polite and friendly. She sent me an even better cellphone than my old one. Thanks again!!! Great job.

The phone arrived quickly! It looks great with no scratches! However, the battery does not last as long as my previous iPhone 6s. I now have to charge the phone at least twice a day. Other than that it was very fast delivery and I was back up and running in very little time.

Asurion was very helpful in getting my phone replaced quickly. They had helpful directions on what I needed to do and what information I needed in order to get a replacement phone. They acted quickly and were able to get me a new phone very fast.

Handled the situation quickly and professionally, thanks! It was pretty simple with all the directions with situation and handled it pretty fast, I would do it again, I'm very happy and I had a great experience, anyone that doesn't know about this should look into it asap, can't go wrong!

The claim process is marginal. It would be better if the claim form was PDF and writeable. It is not practical for some to print the form, fill it out and scan/fax or email. This is not too difficult, but would streamline the process.

Replacement of lost phone - Was great, fast, helpful. Made the whole thing easy and fast. Very glad to have you guys service. Very helpful on phone with explaining and helping me pick out phone. Explained everything to me. Received new device fast. The process of activation there was a problem and I called and the person helped me get it.

I lost my phone on a Saturday. I went to Verizon and they helped me process my claim. Since it was over Labor Day weekend, I didn't get a replacement until Tuesday. It arrived as promised. Once I got it backed up, I had all my data on the new phone.

I received my device a few weeks ago. Since then my device has black out twice. I noticed that the charger that was sent is not the Apple product. I would have sent my phone back for another device (1yr warranty) but I cracked my screen.

Ordered a replacement for my Gal Not 4 - I have had Asurion for insurance on all my cell phones and equipment this time. They did an outstanding job. It was a 180 degrees difference and for the better compared to last time. It's was terrible frustrating and took forever but this time... awesome... Thank you.

I'm generally satisfied with the service with only minor inconvenience in the early process. The minor inconvenience was difficulty during the early steps of filing the claim. I first contacted Verizon to start the claim. Verizon told me to visit one of their store and speak with customer service. But at the store I was told to call Asurion. When I called Asurion, I was told to follow a website link to file the claim. However, once the claim was filed, Asurion was quick in responding to the claim and I got my new phone within 48 hours.

My phone was stolen on a Sunday and I had the replacement phone on Tuesday. My new phone works fine and I am extremely pleased with the promptness and ease in getting the replacement. I don't usually buy insurance, but this was one of those 'just in case' decisions that was worth the monthly fee and deductible, which was certainly less than buying a new phone.

Your company is doing good job to replace of lost My iPhone. I am so happy that all my family phone cover up by your company. As VIP customer Verizon customer. I was very impressed with your company services. I will continue to have all my family to buy your insurance. Thanks.

I was told it when only take 24 hours to receive the new phone. It took 11 days to get it. I also received the letter that there was not going to pay for it because it didn't have service on it when it was broken and it did. It's just my son wasn't using it because he was on restriction.

My son lost his phone while cutting grass. He called Asurion and found the person he talked to very helpful. We were very pleased at how easy it was to submit the claim, pay the deductible over the phone and how fast we received our replacement phone! Thank you!! A very happy customer.

I shattered my screen and needed a replacement device. They had it mailed to me within 2 days. Very reliable service. Very fast as well. Simple easy process. I'll always use Asurion for my replacement device needs in the future. Hopefully I won't need to though.

Cracked screen - new phone - My phone came in amazing time. It worked perfectly. I returned my phone in the box provided. It was an easy transaction thanks to Asurion. I'm so happy we have that insurance as it would have been so much more expensive to buy a new phone. Thank you!!

I had a terrible time making a claim for my niece's lost iPhone Plus. I followed all the directions, only to have my claim rejected because I did not provide information that I was not told to provide -- the form literally had no place asking for it. Then, I was sent back and forth from Verizon to the Asurion, because Asurion kept claiming that we had a different kind of phone. It took almost 10 days to get the claim processed and a new phone to my niece.

Thank you! Your service was great. It took an appeal to get one of the phones replaced, but that was not a difficult process. Thank you again for the ease with the claims. Paperwork and mailing the phones back was simple.

I was overall happy with the service, it was aggravating downloading documents to prove my identity but I somewhat understand. The tablet wasn't in stock to begin with but, I think about a week later it was. I am pretty pleased with everything.

Lost Phone - It was a very easy process. The person that help me was very pleasant and understood my frustration. I had no phone and my work depends of it. Anyway I received my phone on the very next day. Really happy.

The process was easy and very user friendly. I had a replacement phone by the next day. Instructions are very clear and concise. I would highly recommend this company. I didn't have to go through any red tape. I did have issues connecting the phone but that was an Apple issue.

The replacement phone battery life is terrible. At best it last 4-5 hours when not used. The phone constantly drops calls. Very frustrated with this "replacement" that I had to pay a deductible for. My phone that was stolen had a battery that would easily last 2 days and did not drop calls.

My new device was on my doorstep in less than 24 hours! Excellent! My only complaint is that I should have had the option to drive to a nearby authorized repair specialist to have my cracked screen replaced. Instead, the system automatically told me I was not near any repair specialists, and I was forced to pay to replace my entire phone.

Replacement of a broken iPhone - It was very simple process. The timeline was incredible short for all the process. We got our new phone in less than one week and sending the old/broken phone over the mail was simple and accurate. The instructions they provided us were direct.

For a brand new release that was damaged, I was very satisfied with the service. It was worth the price of the deductible in this case. Very fast and easy processing. Improved from previous insurer. I would recommend having your $800 device insured.

I was happy with the service overall, but I had to input my credit card details in TWICE through the process. This was confusing because I thought I'd been charged twice. Maybe check your workflows on this one? Thanks.

Very helpful and job done very well and fast claims and quick deliveries after claims and payment finalized. Asurion should also do some better towards Apple that will really help the customers very well done with me. Thanks once again for this claims.

The people who helped me were good. The 1st phone didn't hold a charge. The 2nd phone is ok but doesn't consistently hold a charge. It seems questionable that you pay insurance but get refurbished phones that don't work flawlessly.

I have been very happy with my experience with Asurion. Especially the speed with which my devices have been replaced. My daughter initially received a refurbished phone, which malfunctioned, but it was also replaced and she was very happy with the replacement. Thank you.

I am a little frustrated with the return process. I continue to get emails that state that I have not removed the phone from the iCloud but I have. I have gone to the Verizon store and they verified that I did and I called Apple and they have verified that it has been removed from my account. I'm not sure how to correct this situation.

Very happy with the customer service and quick response as well as smooth transaction. There was little wait time in processing the claim and the replacement phone came quickly. The emails also informed me of the claim status and website was easy to navigate.

Quick and easy! My phone came the next day and they walked me through everything I had to do to save all my contents of my old one! I actually do let think that my carrier was even this easy to work with! Lol. I wish the out of pocket was a little less but I can't complain still saved a lot!