Asurion Reviews

I had some issues submitting my claim via the website alone but when I called the agent I spoke to on the phone walked me through the entire process and got me a replacement very quickly. I would gladly use Asurion again.

Could not ask for a faster, smoother insurance claim experience! No problems whatsoever. And, it was easy to file the claim online. Super fast shipping on the replacement. I definitely recommend Asurion for your cell phone insurance need.

My daughter's iPhone got very hot for some unexplained reason. The heat cracked the screen and the phone would not work. I filed a claim (which was very simple), paid my deductible, and the phone was replaced. I couldn't be any happier. Thank you for all your help.

Asurion is worth every penny! I've had multiple claims for phone replacement due to damage across my family and they really look after you every time. Service is fast and efficient. In each case I was able to get my family up and running with their new phones quickly and minimize the personal impact to them.

iPhone 6S Replacement - Asurion did a great job replacing the phone I smashed, falling with it in my back pocket. They next day shipped a replacement with instructions on backing up old phone information and removing it from my iTunes etc. The new phone arrived the next day via UPS with instructions on how to easily activate. They also set a prepaid envelope to return the old phone. It was an easy and painless process, Thanks!

The phone you guys have sent me is not only an iPhone 6 (when I had an iPhone 6s) but the battery is literally trash from day 1. I dont understand how I pay insurance and get a phone that's worse than my original, VERY dissatisfied. Will probably drop your service if something is not done.

My child's phone was stolen at a sleepover Birthday party. She woke up and her phone was gone. Called Asurion and her replacement phone was here the next day. Very grateful!. It was an insurance that was worth paying for. Thank you so much for your prompt attention to this matter.

Had a great experience. Reported tablet damaged. Replaced overnight. Returned damaged tablet in pouch provided. Very happy with service. Did not expect that things would go as smoothly as they did. Very glad I had the coverage to replace tablet. Thank you.

First I would like to say that the online filing of the claim was very smooth. They have a great website and it was much less hassle than expected. When I received the replacement however, it was dirty (as in- flakes of some kind of black rubbery stuff in and around the plug insert). I attempted calling and emailing photos about this with no response. Also there is a permanent dark mark on the screen which is annoying and the battery has terrible lifespan (often a full charge is dead by the end of the day). Frustrated.

I would recommend friends. The only issue that I had was the amount of co-pay that had to be paid. Especially since I pay for the insurance every month. The amount to pay to get your phone replaced, I feel was way too high. My wife had to wait a long time before her phone could be replaced because of three co-pay amount.

I don't know what crap you are referring to about this employee being able to "reconnect" within 24 hours, but that is total nonsense. It seemed the person I was talking to was doing everything possible to make it so difficult to turn in the claim so as to make it NOT happen. I was very frustrated with it all. I have found we can cover the phones through homeowners insurance and can DUMP Asurion. That's my encouragement to everyone on Facebook, etc. If anyone does care and wants to talk to me about how it REALLY went, call me. I doubt it will happen.

I got struck with a string of bad luck with stolen phones and Asurion speedily accepted my claims/talked with me on the phone and got me back on my feet. The quick turnaround and great customer service helped me immensely.

You did a great job, and in a timely fashion. The reason I didn't give you 5 stars, was because I pay a monthly fee for the insurance on all my devices. But still had to pay a $100.00 deductible for the tablet. My son has broken 3 of these and all by accident. So they aren't made to last!

Seriously wish every company's customer service was as good as this. Went online at about 9:00 pm and filled out the required information for a phone replacement. The phone was at my house the next morning by 10:00 am. This is the 2nd time I've had to do this, once over the phone and once via the internet, and both times were so easy and the phones came the next day. The first time, the phone was even shipped to another state for me because it was my grandma's phone. Awesome job!

The iPhone went belly up. Just quit working and so I called it in and it was a very easy transaction. Paid my $200 deductible and It was cheaper than having to buy a new phone even though the replacement phone was brand new. Thanks.

Cracked phones can be dealt with. Phones that no longer work change the way you live. Thank you for being there and sending my daughter's new phone as quickly as you did. It only took two days, all in all, and she did survive!

I was very pleased with everyone through this. I was quick to get answers and the replacement phone came right away. I was in a tough spot with my teenage daughter losing her phone and didn't know which way I was going to turn. Thank you.

The service was fine. I received my device as promised. And I lost my return envelope received another and returned the device. No complaints at all and this was my second time using the service so I can say truly worth the money. Just wish I didn't have to pay for a phone someone stole.

Great job. I appreciate the fast restoration of my cell phone. My only suggestion is to dial down the iCloud disabling reminders. I followed your directions. Then I got paranoid because I kept getting reminders. Next I got a call to walk me through the process online and I had completed the phone disconnection correctly. Perhaps the best thing would be to have your representative call sooner to do the online walkthrough because someone with less patience would have second thoughts about using your insurance service. Thank you.

I was very happy with the simplicity and speed of the process of replacing my daughter's iPhone 7. Very easy with good instructions and only took a couple of days. I do feel like the deductible is pretty high however, that is my only complaint.

Great service. Very quick turnaround. Representative was knowledgeable and understanding. Happy I have the insurance. Would definitely recommend to others. I was concerned I'd get a used phone, but it appeared to be new and works fine. I liked the fact that there were no hassles.

Had my new phone the next day after filing the claim! The claim was easy and the service was exceptional. The protection cost is well worth the investment on all four of my phones. I tell all other owners that they should have Asurion coverage for protection and replacement. Very reasonable! Great job Asurion!!

When my phone was damaged by water Asurion replaced my phone very quickly even though their distribution facilities delivery time could have been delayed by hurricane activity that had very recently hit that area of the country. I definitely would recommend their insurance to friends and family.

I received the phone quickly, so far it seems to be working properly except the media volume does not work unless it is hooked to an outside speaker. That is the only way I am able to hear any type media (Facebook, music, YouTube, etc.) otherwise everything else seems to be working on the phone. I am not sure what I need to do to get this correct beings it is a refurbished phone that was sent to me.

They did a great job replacing my phone. It was quick and No hassle, they took care of it. Processed my order. Had it before I knew it. I was totally satisfied with their response. No hassle. I would recommend them for your insurance needs.

This was such a seamless process. No hassle, just fill the form out on-line, submit any documentation and I actually had my new phone in my hand, up and running, about 10 hours after reporting my claim. My only problem with the whole process was that after many years of paying insurance with no claims I was given a refurbished, not new, replacement.

iPhone 6s sent in a box (new) to my attention - The key I believe was speaking to a manager who in my case was Superb. Happy to assist and able to provide a useful replacement almost the next morning.

Asurion was great to work with and processed my claim very quickly. I'm very pleased with the process and highly recommend it. A nice way to end a very frustrating situation. I will never not have insurance on my mobile devices again.

Asurion was very easy to deal with (Replace my Samsung 8). We received a new phone in a timely fashion and return the broken one immediately. We are very satisfied with the new phone. The service is great. We are very pleased. Asurion does a good job. My work requires me to have a SmartPhone. I use it for GPS for texting and for phone calls. I need it all the time so I was glad to get it in a timely fashion.

Honestly I have no complaints at all. I got my first phone from Asurion in 1 day. Not long after my son dropped it and it cracked again. When I went through Asurion's process again... I got my phone in 1 day again with a perfectly new Galaxy S7 Edge.

The phone works fine except it will not let me add my fingerprints for security. That feature do not work at all. My last phone I was able to add it. I can add my fingerprint to the other phones in my house, so I know how to add it. It also will not let me do some other features my other phone let me do.

I have used this service twice in replacing completely broken phones. Both times the phone technically worked but the touch screen went black and didn't respond. Both times I received a replacement THE NEXT DAY. Quick, easy, and very convenient. Although expensive I think it is worth the money to have the service especially if you are a little harder on your devices like me.

My phone has worked decently. The first few days it was fine, then the home button started clicking as if it were broken somehow but it has since stopped doing it. The screen will sometimes malfunction and not work properly so I will have to shut down my device. That is the only reason I gave 3 stars.

I was so satisfied with the prompt of my service and the way you can go online and file a claim without even having to deal with a representative. I will most definitely refer to a friend if a friend need to file a claim.

I was very pleased with my experience since my phone was destroyed. The screen could not be fixed. My phone was replaced quickly with no issues. It was important to me, to receive my replacement quickly. I have highly recommended this company to anyone.

I reported my claim on Monday and received my replacement the next day. The online process is very user friendly. I would recommend using Asurion to anyone that is in need of insurance on their device. It is worth having. Phone works really great.

Was sad we couldn't get a black one like we had. Took a couple days to get it working. Had to get Verizon on the phone. Think it was because old one got wet. Good experience and very fair and prompt delivery of new phone. Price good compared to a new one.

Fast & easy. Would recommend to others about using the service. Glad I had it to use because phones are expensive to replace. I really like the fact I was able to get it so fast and delivered your doorstep.

Everyone I spoke with was great and helped me get a replacement phone when mine quit working. Even though the model I had originally was back ordered they helped me find a different equivalent model with similar features. I received my new phone very fast!!

Made my missing phone claim on Saturday night. Did everything from the website. Super easy and simple steps. Phone came in Monday afternoon. Same exact phone. Called and activated the phone and was ready to go. Even got a replacement phone case.

I received a phone from Asurion which was defective. After sending the phone back, I received another defective phone. I ended up buying a new phone and after I sent back the defective phone Asurion has not yet refunded me the $149 deductible I paid. They were giving me the runaround claiming they did not receive the phone even though they tracked it and admitted they received it. I still have yet to receive a refund to my account.

Went to Verizon on a Saturday, and new phone was received on Tuesday. Easy transaction. A month later, the earphone speaker went on the replacement phone. Phone was shipped out immediately and received the next evening. Unfortunately the speaker phone is not working on the replacement phone and it too needs to be replaced. Thanks for the customer service.

Contacted technical representative at Asurion and requested assistance with replacement phone because aux jack did not work. Technician requested that I reset to factory setting which fixed the jack. Tech was very professional and knew immediately how to repair phone. I was very impressed...

I love it. The first time my phone would not work, I didnt have to pay for that one. But when I drop and broke my screen I turned it in and got my new one the next day I was so happy because I use my phone everything. I use it for work,for school, and I use it when I need alone time to watch movies or listen to music. I would really recommend insurance from you guys because you help me out fast and got the job done quick.

Excellent experience this time. Just got online and submitted a claim and a phone was sent right away. The only problem we had was the phone we received was refurbished and it does not completely work. When making phone calls you can hear on the phone just fine but anybody who calls you hears the echo of themselves in the background hears everything repeated back to them which is really annoying.

I got my replacement phone quickly. It was in working condition but obviously not as well maintained as mine had been. Disappointing, but at least I am connected. iPhones with 2 step authentication are difficult to transfer since you have to receive a text, on the phone you are trying to set up. Annoying.

I travel away from home living in a RV due to my type of work. With no days off it can be difficult to wait all day in person for phone delivery. I was able to find someone in a nearby RV park, use their address and have them be present all day for the delivery. Contacted the person in evening and the package was not delivered. After checking the tracking it showed to be delivered earlier in the day. The phone was found one street over at the wrong address on the porch without a signature. The homeowners did not know it was there till they came home. All ended well and phone is working fine.

I'm having issues with the phone you sent me. The phone cuts off when it gets to 20-22% battery life. Once I plug it back into the charger I must wait a few minutes and then restart phone. I have tried rebooting the phone several times but same thing still happens. This is becoming quite inconvenient. Please let me know what to do. Customer service was fine... phone stinks. Thank you.

I got your service for my whole family. My first claim for my S7edge and I paid a deductible of $150 and got a phone that was acting up in just few months so had to claim it again and paid deductible of $150 again. So got another phone last month which is now acting up. VERY DISAPPOINTED! I had cancel the service for my family as well.

I thought the shipping was the only good part. The phone I have received, obviously has manufacturer problems with the battery. After contacting you guys by phone, I am told to do the troubleshooting. The last thing I was told was, factory reset. After doing so, the phone still has problems. So, that's why I give the low rating. You cannot troubleshoot a bad battery.

Blinks in and out when I am touching the screen. Does not want to answer when I touch screen or very hard to hang up if I am leaving a message on someone else's phone. I have to go punch the 6 digit code to unlock just to hang up but generally takes three times to get the code right because the screen does not react when I touch the code so air time just keeps rolling until the persons phone I calling runs out of space for the message. The one I had before was a better phone but did not work well either. Can I get a new phone that works properly? Thank you.

It was not a good experience. First you sent us the wrong phone, then after providing a lot of proof of identity we had to send the phone back and then provide a lot of proof of identity again to get the right phone. It was a nightmare! I don't care to repeat that issue with Asurion, I won't use their service again.

I was pleased with the speedy delivery and was back up running in no time. The step by step process was easy and they followed up every step of the way. I would recommend this service to anyone that has an insurance claim.

The customer service was excellent and the phone arrived next day as promised. I think this is a good value and I will not hesitate to recommend it to my friends. Having an online contact was very convenient. When I need to talk to a representative in person that also went smoothly.

I expected a difficult, unpleasant, prolonged experience. Surprised the service was wonderful. I got my new phone in one day and with clear directions to set up and easy return of old phone. Only would have liked to know the deductible (I forgot) before beginning the process of filing the claim.

I experienced great and timely service from your company. I appreciated the helpfulness of your phone representatives and how quickly the issue was resolved. The whole experience was a good one, although I was not happy that the tablet I returned quit working after only a couple of years of mild use!

Going to the website to file a claim was easy because the online chat connected me with someone who guided me step by step through the process. Once I completed the paperwork, my phone was here the next day.

Although I got a phone quickly, it does not work properly. The sound is not good on the listener's end. Muffled. I called and asked for another phone but I never got one. It is difficult to be without a phone, even for a short while. I'm going to go and buy a new phone. Will not use Asurion again.

This was the first time I used this service. I received my phone very quickly and back up in action the next day. I am really glad I paid for this service. Phones are beginning to really get expensive and without a service like this, a phone breaking can cause you an expensive bill.

The best service in the business. My new phone arrived within a few days of ordering, certainly surprised me how fast it took. Also, It was an easy set-up to get all my contacts and information back onto my new phone. From the Asurion representative that I talked to the fast delivery, it was a wonderful experience! Thank You!!

I have needed to use this a few times and every time it went smoothly. No problems and very quick service. I will be more than happy to recommend this to my family and friends. I can't sum it up any more than this. I don't usually get insurance but this has been definitely worth it.

Replacing my phone through Asurion ended up costing me fifty dollars more than what the Verizon agent told me it would be. 99.00 vs. 149.00 but other than the higher cost difference the process to replace my phone went smoothly and I received my phone quickly. Thank you.

I received a phone that needs to be charged every two hrs. I am paying every month to insure my phone and when I receive the refurbished phone, I could not use it for 8 hrs. I need to charge it every time I use it. I am not happy.

I had a Samsung S7 Edge that fell out of my car and broke the glass and the phone was making weird noises while on calls. I called and filed a claim with was very easy to do. It was approved within 24 hours and my new phone arrived the next day. Thank you for making this a fast and smooth transaction.

It took over four months for us to finally get your cooperation for a new phone. He lost his phone and you guys just gave us the run around pretty much trying to get us to just give up. Finally we received a new phone but paid insurance for four months on a device we didn't even have. Now the device we have won't stay charged. If we had another phone insurance service I wouldn't continue to go through you guys.

1st phone was junk, 2nd one is slow to respond, not happy with refurbished phone. Will not do this again. Makes no sense to carry insurance on a product, to get replacement with substandard quality. Dissatisfaction, frustration, disappointment.

The process is remarkably easy to input information online, receive the phone, activate it, and then send in our old phone with the postage paid envelope. The instructions are clear and the customer service was good. I have used the Asurion service several times and they always have been customer friendly and easy to use.

My phone needed to be replaced, but it had a cracked camera and that voided the warranty with Apple. I needed a phone fast, and Asurion replaced it quickly after paperwork was completed and the fee was paid. Easy process. Excellent customer service.

The service was great and fast as well. I got someone to come out to replace my screen. The tech informed me that the screen could not be replaced which was fine so I got a replacement phone. Phone came quick and seemed fine. Only small problem I have is the pixels while watching TV or a movie on the phone. The dark parts for the screen look bad. You can see many pixels. As far as the service goes I was very happy and impressed. Thank you.

My kids left our tablet at a football game. Obviously it was nowhere to be found when we went back. For a very minimal deductible Asurion replaced our tablet with an even better model than the one we originally owned. It was easy to file the claim and it arrived in a few days. It was in perfect condition and ready to use right away. Thank you!!!

I am happy with the service. They were efficient and easy to deal with. I recommend you have it if you cannot afford to replace your phone or if you are hard on your phone. I think that most insurance isn't worth it but in this case I would say it is worth having.

They replaced the damaged phone and then the replacement phone had problems so another replacement was sent. The end result was a successful replacement. Both replacement phones arrived overnight as promised. The process was easy and efficient. Thank you for your assistance with my claim.

Asurion handled the claim immediately. It was all handled online with either multiple choice questions or a chat with a representative who sorted everything out. The phone came before it was intended to and I was back in business only 5-6 days after the accident (including shipping of the phone which I was surprised by). Overall Asurion did exactly what would be expected from an insurance company.

I was happy with my experience, I got my claim through within a day and received my replaced iPhone 3 days after submitting my claim. I appreciate your hard work and was happy to have been paying the insurance leading up to the accident.

The claim submission process was simple and proceeded without difficulty. The replacement phone arrived within two days and was a new unit not a refurbished item. Would have awarded 5 stars but for the co-pay of $148 which I considered excessive considering the monthly insurance premium. All in all would recommend Asurion.

Filing a claim is very easy and stress free. Receiving the replacement phone and returning the damaged phone was uncomplicated and incident free. I am very glad that I have my devices insured with Asurion and I will recommend it to my friends.

I very much appreciate your quick customer service. I filed a claim for a cracked screen midweek and received my new phone the following Monday. I thought the price was reasonable and the claim process was simple. I was very pleased and have no complaints.

Go online, fill out a form, put in your card info, pay like 150 bucks and bam, you have your phone in like 2 days. This is super simple and affordable cause who wants to pay full price again and again.

Replaced phone - I had a great experience and a simple and easy replacement. The website was easy to use and when I called on the phone, the lady explained everything and made everything easy to understand. I have no complaints and keep up the good work. Thanks.

The newer process with the affidavit is kind of annoying along with the increased deductible. I think they used to use a delivery service that delivered Sundays as well. But in all fairness, good customer service and a quality refurbished phone.

We were out of town for my daughter's phone which was on the verge of breaking finally broke. I really appreciate the ease of replacing the phone, the service, the knowledgeable staff, and the professionalism. It was also easy to set up and ship the old phone back. Thank you very much for your help.

My daughter took a spill when running Saturday morning during cross country practice and completely shattered the screen on her brand new iPhone 7. We were told thru our Verizon store to place a claim thru Asurion insurance, that we purchased at the time we purchased the phone. We were told that we would fill out the claim and be directed to a local store that would replace the screen for $49. Unfortunately, once the claim was completed, the Asurion representative informed us that there was no local store that was authorized to replace screens and that we would need to have the phone replaced instead for $150.

Great service and fast shipping. Very happy with my replacement and how quickly I received my new phone. The quality of the phone is excellent as well. The customer service was also excellent when I called to report my claim. Would recommend to a friend or family member!

I have had Asurion insurance on our phones for a long time and have submitted only one claim since joining Verizon. When I attempted to file a claim it took several phone calls that were forced to automated response electronic operators telling me had to submit an online claim. This process took 5- days to get me a replacement phone. When I did a warm body in the phone they verify my claim number and transferred me to an automated response recording. Terrible service. This is totally unsatisfactory and the worst customer service experience.

I was extremely pleased how fast Asurion responded to my claim on 8/19/2017! It only took 2 days to receive my new replacement phone. I'd say that is worth 10 stars! I couldn't have been happier with the way my claim was handled. Thank you again Asurion.

My replacement phone came promptly the next day! The online registration and going through the steps were a bit confusing. But Asurion stayed online with me. And I received my new phone the next day with instructions to load my memory chip.

I filed a claim for my phone Nexus 6 which they no longer offer, so I was told I would received a Samsung Galaxy 8. I go to file the claim and now they have changed the phone to a Samsung Galaxy 7 which has not even close the capabilities of the Nexus 6 with a 6 inch screen where the 7 has a 5 inch screen. They now offer me a Note 4 which is considerably older. Get this now they tell me that if I don't like the phone they won't take it back and it's going to cost me 228 to get it. HORRIBLE SERVICE. DON'T GET THIS INSURANCE. THE AGENTS don't know what they are doing. I was on hold 30 minutes. You would be better buying a phone and getting insurance through Worth Ave. Group. I only paid 7 dollars a month and they sent me a check get a brand new phone.

I want to thank you for walking me through the process on ordering my new phone. I receive my phone in two days and was able to get it setup with the information that was given. I would recommend your service to friends and family. Thanks again for everyone that assessed me through the process.

Terrible services. The replacement screen had fine scratches and the volume was barely audible. Representative helper was rude. She kept cutting me off when I tried to explain the problems to her. Going to discontinue my replacement phone insurance policy. I hope management will take this experience and re-train staff.

While a hurricane was approaching our area a replacement phone was sent out to replace the 1st refurbished phone that was bad. Great service. There was a delay in returning the old phone due to storm and being out of our home for seven days.

Had to return a broken phone. Cracked screen and no longer charging. Asurion sent out a refurbished phone for less than 1/2 the cost of a new phone and it works great. Customer service was very helpful. Made everything very easy. You wouldn't even know it was refurbished and I think that is the route in.

I wish the paperwork was a little easier, since you have to print out a bunch of papers, but other than that replacement phone works well and was shipped quickly. I appreciate the fast turnaround, even though it took an extra day because I needed a printer for paperwork. Thanks again.

I was very pleased with how quickly my replacement came! Customer service was very helpful getting me through the process to get my device replaced. The return instructions were clear and easy to understand for returning my broken device. Thank you very much!

No questions asked. Timely replacement. Courteous and helpful customer service. Asurion replaced a 2nd phone for me that was defective. After talking me through the troubleshooting steps and confirming that the phone was bad they replaced it without a hassle. My only issue was activating my new phone as I did have another phone available to do so.

The phone came in promptly and was in good condition, considering that it most likely was a refurbished phone. Directions were included to get the phone up and running which was helpful. My only complaint is the outrageous cost of the deductible, it is foolish that this needs to be paid when you pay a monthly fee for insurance. Accidents happen and one should not be penalized for this.

Service was expedient online & on the phone. Very much appreciated, I'm a senior citizen & had accidents twice in the same month. Very professional & patient with me when I needed their advice & continued services. I've been with this service since I've had my phone. I've had a phone for over twenty years.

They were quick, and the customer rep was very helpful. The online form sucks, so I had to call a rep., otherwise great service, once I explained exactly how my phone broke, the rep understood completely. The online form just says your phone is still under manufacturer's warranty, and to contact them, all Verizon wants to do is sell you another phone. They don't want to fix yours at all.

The associate was very knowledgeable and sympathetic to my needs. The associate also made a point to get to know me and also listened to my needs before continuing. The associate got my claimed processed fast and with top priority. The associate also asked me if I need anything else done before we ended the call.

I had 2 experiences in 2 weeks time. First, my phone was smashed on our street and second my new phone of less than 2 weeks slipped out of my hand and smashed the front on tile floor. Both times I was sent a new phone the next day. What hurt was that I had to pay a second deductible--which really hurt!!

Accidentally lost my phone and when I finally recovered it in the parking lot someone had ran over it making it inoperable. Filed my claims and was very surprise how quickly and efficient the process was. Very good communication and customer service. Thank you.

Asurion did great the two times I had to file a claim within a month! No questions asked no problems! I have had insurance for 10 years and never had to utilize it. Well this past summer was the worst luck I have ever had with phones! Asurion made the experience easy and painless. Definitely worth it to pay for monthly!

I was happy with how easy and quick the process was, yet dissatisfied with the change of terms without my knowledge. I was under the assumption that I could've had my screen fixed/replaced, but was surprised when I got a message saying that insurance had been dropped for my device. I had to spend more money than expected, so that was pretty disappointing. Other than that, I was satisfied with the service.

I am now on my third refurbished phone. Do you not test them? My last two replacements one had issues with WiFi and Bluetooth. The second has screen issues, multiple screens at the same time. Discoloration and lines through the screen. I have a new phone arriving today hopefully.

Overall I am Satisfied with my replacement device. However, the instructions on how to erase and disconnect a device from an account were backwards or just plain wrong. After basically being harassed by Asurion with 5-6 different emails and phone calls to complete a step I had already done (remove Find my iPhone) I had to delete with screenshot proof, all my devices from iCloud and then add the ones I still had back on. This was a major hassle as I had deleted find my iPhone in the beginning as requested. When I finally told the gentlemen on the phone that I had screenshot proof he told me maybe he had old info and he couldn't even get in to verify that Find my iPhone was indeed turned off. With the directions being wrong my phone still had pictures etc in it that I could not wipe off because I had already cut service off from the old phone (bad directions on Your part as it should have been done first before service was moved to the new phone).

My phone was not working, used Asurion to replace my phone. It was very easy and quick. Thank you. They sent a package for me to return my phone. They followed up to make sure I received it and followed up when they received my old phone.

They are very easy to work with. They made the situation seamless. Super fast response time and shipping time. Customer service was helpful and answered all questions I had. Thank you for the easy process. I will use again and recommend them.

Although Apple advertises their iPhone 7 as water resistant it doesn't take much water to disable their phone. Thanks to Asurion's insurance we were able to get my daughters phone replaced without the exorbitant cost Apple would charge for a new phone.

Was please with process. Filed one day received phone next day. Only complaint is I dropped phone in mailbox next day in return envelope. Received call 2 weeks later that phone had not been received. Tracking number that had been removed from bottom of label could not be tracked, kept saying it was not in system or invalid.

The service received by Asurion was great. I have been a member for some time now and appreciate the service and care I get from their employees! My new phone came directly to me with no problems. They notified me when they received the returned phone.

I couldn't ask for a better experience! Very efficient service and I love that you include the return envelope. This is our second claim in 2 months, and both times I have had a very smooth and fast experience. It is worth the monthly fee!

Customer service representative was very difficult to understand over the phone. But once we got the information shared and forms filled out, I was amazed at the short time until I received my new phone - the very next day! I was very grateful for the prompt service.

Tim's tablet was lost or stolen, your staff was very nice and helpful, You replaced it VERY QUICKLY, Tim is VERY PLEASE with your service and so am I. Will let others know about you and your friendly staff. Your people had back-up all of the data so it was so easy to upload his new tablet. Thank you.

I called and was transferred to process the replacement of phone and was given instructions. The phone call was followed up by an email with the same instructions which were very helpful as the phone was a company phone and I was able to give the printed instructions to the user which made the exchange go very smooth.

My daughter's screen needed to be replaced, it was easy to make an appointment online, the technician was on time and very efficient, it was definitely worth the price, much cheaper than taking it anywhere else, I will definitely use them again if need be.

My phone came the next day. The return envelope makes it easy to send the damaged phone back. I was a little nervous that I didn't turn my phone locator off because I kept getting emails about it. I guess it was fine since I wasn't notified regarding it.

I was very impressed with how quickly my new phone was received. I did have one problem, the display was damaged. It looked like the blue light filter was on, but only half of the screen. The keyboard (where the color was wrong) was not very responsive. One callback, and one business day later, I had another Note 5 that was working properly. That is the only reason it is 4 stars instead of 5. Make sure the quality assurance picks up on these flaws!

I have always had insurance on my phone's but have never had to use it for my own negligence. Words can't describe the feeling of watching your phone fall, in SLOOOW motion, and finally picking it up only to find it's rendered completely useless! I had a new phone the next day with all of my info, photos, everything intact! Simple process with pleasant service. Thank you!

I'm still in shock of how great my experience was with this phone protection program! Filed my claim very easily online, received the phone replacement by the very next day. I accidentally lost the returning label so I contacted the online Asurion team, they sent me a new one and was able to send the damaged phone very easily. I will continue to have this protection program for a long time. Thank you Asurion!!! You are all amazing!!!

Those I spoke with were all courteous. I received a refurbished phone and my phone that was stolen was not refurbished. The first phone I spent a lot of time setting up and in two days it quit working. The second phone was sent promptly but I have problems with it also. I am not happy that I had insurance and still had to spend $150 for a refurbished phone. Had I not had insurance I could have spent that $150 toward a new phone.

I had a misfortune with my iPhone but by next day I was up and running in no time with my iPhone replacement. The entire experience of returning my broken iPhone to getting the exact same replacement was painless and lightning quick. I would highly recommend anyone buying any equipment to get an Asurion coverage whenever possible.

I had to exchange my phone for a new one because my old phone cracked. The process in obtaining the phone through Asurion was easy once a person is able to get through the phone process. The online process was easy because the instructions were not clear. I had to call the 888 number. Once I completed that process, it was smooth sailing.

I was on a hike with my dog when he decided to chase a deer, after catching him after a half mile dead run through a swamp in New Jersey I was missing my phone. After a fruitless search I had to find my way back to the trail and to the car. After stopping into a Verizon store and filling out a claim and paying the copay, I had my phone on the porch the next day. (I do wish UPS would have rang my doorbell). All in all a easy straightforward process, highly recommend using them, as they even cover lost and stolen.

Lost tablet, tried to lock & recover, to no avail. Went to Verizon store to cancel service & they advised we had Asurion coverage. Called & they sent replacement tablet timely, but new SIM card did not work & required us to go into a store for a different one. Otherwise, great customer service on phone & in stores.

My replacement device was freezing a lot and the battery drains faster than any phone I've had. However, when I called to complain about this I was pretty much treated as I was lying and told to just factory reset the phone and that all phones were tested before they were sent out. I have to charge this replacement phone at least 3 or 4 times a day. The freezing has settled down some but I should not have to charge it that much.

So I pay for phone insurance through my Verizon contract. I accidentally destroy my phone... and yet I have to pay ** $150 for a USED phone from you people-a phone that probably is infected with a virus because it doesn't work right. When I signed the contract, I didn't bargain for this piece of **. I expected a new phone that some Russian hacker didn't ** with. I want a new phone that works not this piece of **.

Always great and fast service, fast shipping and excellent new phone. I think the deposits is a little high in price but it is what it is. The process of filing a claim was very easy for my lost phone. The case that was replaced was a joke though what choice do you have but to use it.

The iPhone I received always wigs out and Siri comes on out of nowhere. I feel as if this is a refurbished phone and am disappointed in what I have received. The phone's battery dies. Not last as long as my old iPhone 7. Maybe half a day.

I am not satisfied with my replacement. Due to the fact it is refurbished. Has not been running correctly. Claiming l have a virus and different apps pop up when not in use. Very upsetting considering you get your monthly payment and no one wants to make good of this issue.

I lost 2 phones (iPhone BOGO) that I just purchased the same day. I called AT&T to report the incident and they suspended the lines on the phones. I have an old phone upgraded to one of the iPhone and since AT&T suspended the line on the iPhones they reactivated one number back to my old phone. The new iPhones have insurance. When I filed the claim it was denied. Asurion claiming they don't cover loss of the devices but only data on the devices. Since AT&T suspended the lines on the iPhones when I reported the incident that showed both phones were never activated. Because there were no activity on the data. The claim was denied and they can not replaced the loss devices.

Everything in the process was good and easy. Very good service but the new device has a malfunction. Bad battery. At first it was shutting down at 90%. I had to bring my power bank everywhere. Then I don't know what happen but it worked a little better but still shutting down at 30-40%.

It was very difficult to connect and upload pictures on your web page. The process should be much easier. Customer service representatives were next to useless. Saying go to a computer. If you can't easily get a replacement phone using a friend's phone there is something very wrong. Back in July 2017 it seemed much easier. I got nothing but bad things to say about the process.

I pay a monthly fee for this service on my phone bill, have never used it, and the one time I do there is a huge deductible. The phone they sent me was not new. It was remanufactured, and does not work as well as the one I sent. I didn't call to replace it because the customer service is horrible. It was not worth the hassle to deal with it. Only reason I did was the screen on my phone was completely destroyed. The power button on the phone they sent is worn out and doesn't function properly. Only thing they did correct was ship the phone overnight. It was a huge hassle to get approved for the replacement and they never said it was going to be remanufactured. The company was not helpful, the phone they sent is garbage, the service they provide is not worth the money, and it was a big hassle dealing with them.

Excellent customer service! Although I was a Iittle confused by pricing. Online was different from quoted price on the phone. A better price was given over the phone versus what I was quoted online. Not sure what to make of that but I was able to get the best price.

Filed claim regarding damaged Samsung galaxy s5. Asurion representative was very courteous and helpful. An exact replacement of my phone was not available. I was given the option for a replacement in another color or if that was unsatisfactory to me, I was offered an upgrade in the same color as the damaged phone. I opted for the upgrade. I received the replacement in a timely manner. Asurion exceeded my expectations.

Documentation requirements were more than the last time I lost a phone; however, Asurion was very prompt in processing and delivering the replacement phone. I am quite satisfied that I have had Asurion coverage and will continue to insure my mobile phones with Asurion against loss, theft.

This transaction was as smooth as could be. I was very pleased with your services and would recommend it to anyone looking to insure their phone. I am very happy that I decided to insure all 6 of my devices.

After my phone had been shattered, it was a smooth process to initiate a claims and get a replacement in less than 72 hours, which is great since I require a phone to travel to and from my work. Overall, it was a easy and hassle free process for me.

At first I was extremely upset because in the video of how to file a claim with you guys, you put that you need a IMEI number located on the box of the phone of the purchase. Seriously, who keeps those boxes? I don't. I was so upset, I called Verizon to just say forget it to my phone and get another one. Thankfully the Verizon sales associate assured me that he had the IMEI number and it should plainly state in the Asurion video that your carrier of the phone should have all that information. Phone came quickly, thank you for that.

Second bad experience in a row. The first claim, you didn't have my phone in stock and told me, "You probably wouldn't get anymore in." So I was forced to upgrade to the Edge, which cost me more money and I cannot stand that phone. The wrap around glass feature is the worst and causes it to break almost immediately. I picked my original phone because of its durability. So for the second claim, I traded with my son when his phone was broken and did 2 claims. I was not allowed to downgrade back to my original phone and was stuck with another Edge.

Thanks for making a stressful time easy. Very nice customer service and very speedy response to my issue. Appreciate the help. I got a new phone very quickly and was able to reconnect and move on with business as usual. Very happy I had insurance.

Very pleased with the speediness of the whole process. All expectations were met very satisfactorily. I would recommend your services to anyone looking for peace of mind concerning any devices they may have that can easily be taken care of in the case of damage, loss or theft.

I want to say Thank you for a great experience with you. My phone was replaced in less than 24 hours. The best part, I did it all online. My son was in California and was able to get him his phone the very next morning before he left for work.

My phone fell out of my purse while traveling. We were able to contact the person who found it, but they would not return it. I was very upset. I reported it. My service was outstanding! The representative was very understanding, knowledgeable, and helpful. My phone arrived the very next day as I was told it would. My only complaint is that I think the price I paid was too much, considering I've been paying insurance on it for almost 2 years.

When I bought phone insurance from AT&T, the agent in the store said the deductible over a damaged or lost phone is only $100. When the chickens came home to roost, turns out it is $225 deductible for an iPhone. I just said 'forget it.' After our account with AT&T is complete, I will never deal with them again, and I will go to dailysale.com for a replacement, even if I have to downgrade to an iPhone 5.

Asurion did all that I could have asked of them. I told them of my problem and within two days I had a new phone in hand! I went to the Apple Store to see if it could be fixed and they responded that my insurance would cover the replacement, being that it was found to be unfixable!

After such a traumatic experience of being robbed and getting our phones stolen, it was a wonderful welcome experience getting them quickly replaced. Submitting requests online made it so easy and phones being delivered next day really helped. Thank you.

My iPhone 6S broke so I contacted Asurion. The customer service rep that I spoke with on the phone was very helpful and friendly. She offered a few options until we decided that I needed a replacement phone. Within a few days I received my replacements phone in the mail. Thanks for the prompt and quick service. My replacement phone is perfect.

Samsung note 5 would not work and I was told by Verizon agent to put in a claim. I did so and mailed the old phone in the pre-pack and received a new one. Everything went as stated in the phone conversation to report the incident.

With my first replacement phone the earpiece didn't work so you immediately sent me a new one the next day. The new one was sent was the wrong color so you immediately sent me the correct color and I couldn't be happier. As I grow older I rely on my phone to remind me of so many things and helps me keep my bills and personal affairs in order so having a quick replacement helps me stay in check with all my responsibilities. Thank you thank you thank you!

The people at Asurion were very helpful and knowledgeable in helping me get my replacement phone in 24 hours. Very little downtime was lost, thank you Asurion. I would recommend Asurion to any person who is looking for insurance coverage.

Excellent customer service, fast, efficient, helpful and patient with people that aren't the most tech savvy! We are glad to have this device insurance. We have four devices on our plan and I think everyone has been replaced at some point. The service is consistently wonderful!

My daughter cracked the screen on her phone. Local shops wanted way too much to fix a 3 yr old phone. Contacted Asurion, filed a claim and within 24 hrs a newer, refurbished phone was in my daughter's hand. The cost using my Asurion plan was far better than the local guys and we even got a Model Year newer phone for the one that was damaged.

Had no problems, received phone, sent other one back. Easy instructions, no problems. Thank you, for all your help. Customer service was very helpful and easy to understand. Informed me of the different options to choose from, called them a couple of times.

Fast and easy to start and finish a claim, got my phone quick! They didn't have the black one In stock but ended up liking silver one better anyway! They check up on you to make sure your phone is working correctly via email. Thanks Asurion!

This experience I had with Asurion will be the reason I cancel my protection plan with Verizon. The worst experience anyone could predict. All of the operators need to be retrained. Nobody was on the same page. Everyone had different responses and you sent me a dead phone. Had to have another phone sent. Then they never processed order so I had to wait 2 extra days over weekend. I will be posting to social media. Nobody should have to go through this when they pay for this service.

They got me a new phone and it didn't take long just a couple days. They didn't have the original phone I had so they gave me 3 different types to choose from and they were as good or better than I had.

iPad replacement was sent in a very timely manner, without hassle. The representative I spoke with was pleasant and handled everything professionally and detailed. They answered all questions and concerns I had, clearly and precisely. I recommend Asurion to any and everyone.

Great customer service and fast service. New phone arrived next day. I was really impressed with how fast and efficiently my claim was handled and I am exceedingly happy with the service I was provided. I will definitely use Asurion whenever it is offered to me.

Returned an iPhone that wasn't working/recharging. Representative was helpful. I was concerned about turning off the Find My iPhone feature so I went to a Verizon store and I called Apple. Both assured me all was fine.

My Galaxy S7 Edge had a cracked screen which couldn't be repaired. After contacting Asurion, they had the phone replaced in two days from the time I made the claim. The online process was easy and the communications from Asurion was fantastic. I almost thought of canceling this coverage, glad I didn't and I will be keeping it on all of my phones. Thanks.

Replaced tablet due to broken screen. The service was sensational! Easy as pie to put in a claim and had my new device in 3 days. I could not be happier with the service. I cannot imagine getting any better service than they provided to me.

Screen went black. Never came on. Not even if someone called. Didn't ring. Went straight to voicemail. Called Verizon. They apologized. Sent new phone next day. Glad I had insurance on it because who knew that phone would stop working for no reason.

I lost my phone when I was traveling in Europe. When I came back to Los Angeles I contacted Asurion and it was a really fast and easy process. I submitted a report and two days later I have new device in my mail.

In terms of customer service and product delivery, outstanding. However, as for policy, it's fairly unfair that I had to pay for a whole device replacement fee when my phone just have a small crack on the screen. The company have screen replacement fee and not on my device. While I know that screen repair is not easy for Galaxy S8, the company should really work on it so that consumers doesn't have to pay for large sum.

Excellent service and follow up was complete. Did not question how the phone was dropped in the toilet. The entire process was handled very professional. I was able to connect with a local cell phone store and the transfer was easy. Thank you!

A little nervous at first but very happy with the response. The lady that I spoke was misinformed on a couple of things but very nice. When it was all said and done great experience. Would absolutely tell friends to use Asurion for their phone insurance!

The service that Asurion gave to me when I presented my claim (lost cellphone) was excellent. I had my device on the morning of the second day after my report. The device was in its original package and so far it is working well. The Asurion team was very helpful. Thank you so much!

The process went well and we received the new phone the next day. We were thankful that we purchased an insurance policy for this phone through Verizon wireless. The customer service dept. at Asurion was easy to work with and helped us through the process.

Got a Samsung Galaxy S7 Edge a couple weeks ago and have had nothing but problems with it overheating and foreclosing nonstop. Thanks for the phone. It would be appreciated if I got another phone sent to me to replace it for free.

Everything did go as plan. Fast delivery went smooth with putting claim. The only thing is the phone does not rotate even with the option in the menu on. It is minor but annoying. Can't watch my videos on full screen. It also has a delay on the "A" button. Can we do anything about this??

The device replacement was here the next day and the person I spoke with was very professional! I am enjoying my new device and I would recommend Asurion to all my acquaintances. I have the TMP protection on all devices on my account and will continue to enjoy the security of this coverage.

The company has been good to work with, but this is my second phone and it still has issues. The first one the mic didnt work and on this one I cant hear anything unless I use headphones. I paid a lot to not have a working phone. :(

It was a very thorough process. I filled out the online questions and there was no hassle about it. I'm glad that I got the insurance for my phones. Knowing that my other devices are going to be covered too.

You were very quick to give me a replacement phone, iPhone 7. I did not face any trouble filling out the forms and talking to a person from your company. The phone arrived within two days by mail. I am very pleased, the phone works excellent. So far it has no issues.

I was very pleased with the expediency of getting my new iPhone 6. However, there's something not completely the same about this phone. For some reason it seems slower and the touch screen is off a little bit. Like it doesn't always recognize where my finger is or scroll over to the correct space.

I received my replacement phone quickly but the phone does not work well. When I make a call it is hard for the other person to hear me. My phone that was replaced worked so much better than this one.

I received a replacement phone pretty quickly after putting my order through, which is the only positive thing I have to say about my experience. I previously had a 6s, and was sent the 6plus. After being phoneless for days, I decided to tough it out and buy a new case/screen protector and just make it work. However, it was evident from the beginning that there are battery issues. It has already dropped 3% since I started writing this review. When it gets below 50%, it will randomly die if I have an app open. You do not receive a new phone with your purchase, but a refurbished phone that someone has had before. I am very dissatisfied with the phone I received and it has left me in some precarious situations being that it dies quickly and randomly.

My phone was defective... Not damaged, tried to get it exchanged within 90 days of activation. After HOURS on the phone with Asurion and Verizon, I could only get a replacement for a defective phone if I paid the $150 deductible. Your product and services suck!

My son's phone had been running bad for a long time, finally with cracked screen and bent and not working at all on the touchscreen. Not to mention that he's in Kansas at school and it's our lifeline to communicate. Asurion got him his phone the next day. Thank you.

I have been very pleased that I added the insurance for lost/stolen phones to my Verizon plan. I pay for the phone for my adult son, who has lost 1 phone while floating a river, and had 2 others stolen. Asurion was very easy to work with and I had replacement phones within 24 hours. He just lost another one, and I will have to do another replacement. He won't be getting this one since he is obviously irresponsible, but, I am not losing a phone, that I still have to pay for, whether it is lost or not. Very much appreciated.

Quick and easy. Got my replacement fast and to send it back was easy. This is the second time that I have had a phone replaced and I am very happy with the service. I will continue my service in the future. I would tell everyone to use this service.

I found the code required to fill out the claim form a little difficult but other than that the process was smooth. The people were responsive and helpful and we received our replacement phone when promised. I hope we will not have to replace any more phones.

The phone listed above belongs to my grandson; he managed to damage it while at work. I have never had a problem with Asurion for replacement on any electronic insured with your company. The process is quick, customer service excellent and well worth the fee for equipment replacement.

I went to Asurion's website and within ten minutes I had completed all information and was informed by email that I would receive my replacement the next day. Well it was 10 pm at night but it was at my workplace by 9 am the next morning. I was absolutely shocked. I would definitely recommend Asurion to anyone.

Customer service was great and the rep made the process easy... Just had to wait a week for the new phone because they were out of the exact same model and color, to replace. That was the reason for only four stars. They would've gotten five if it weren't for the longer delay.

My tablet stopped working and you replaced it by the next day. I did have trouble connecting it but I went to the Verizon store and they helped get it set up. I had to pay twenty bucks but it was well worth it.

My phone was damaged. I filed claim and had new phone within 24 hours. Very satisfied and would recommend services to friends and family. The process was easy and quick. I give the whole experience five star rating. Outstanding service.

Quick service and very easy to complete forms. One call and a new phone was on its way. I am very pleased with the service from Asurion and my replacement phone. Everyone should carry insurance when replacements are quick and easy. Replace the broken phone with a new one and drop the broken phone in the US mail.

Asurion did quickly and efficiently replace my son's phone but they first denied the claim! We had full coverage so I contacted my Verizon dealer who helped me out. Once the claim was accepted everything was handled well. While I appreciate the efficiency, the extra hassle of having to contact the dealer was aggravating.

My husband cracked his screen. We got next day delivery. We were very pleased with how fast we got a response. Customer service was very helpful and courteous. Thank god for insurance. It is well worth it. Deductible sucks but cheaper than paying for a brand new phone.

Great service and quick delivery of my daughter's Galaxy Note 5. Asurion provided an excellent device within 24 hours after her phone died due to an electrical malfunction caused by damage when the phone was dropped. Thanks again for great service!

Asurion is very fast and reliable. The online process needs to tweaked a little bit. For some reason I had to submit my form about 3 times before they could receive it. On a positive note, I like that they send you a confirmation email saying that they received the damage device. I would definitely recommend a friend to trust Asurion.

I had to order a phone for my son at school due to his phone breaking. It said it was coming the next day. It was not the next day and they said they had a problem with the address. I called again. In the meantime he has no phone and uses it for college. I have to email him because his house has no home phone. He finally get the phone and it won't charge. He takes it to Verizon and it still won't work. He emails me again. I have to get him to talk to a rep and he can only email. After a considerable amount of time and hardship he has another one sent. He is in college full time and can not sit in a phone or even have a phone to talk. He has class and has to go to a Verizon store to try to get a broken phone you sent him working. When it was supposed to be taken care of the first time not the third and well over a week. Completely annoyed that I pay monthly for a service like this.

Very impressed with the speed and efficiency. Asurion resolved my problems. After sending 2 cellphones, both of which were defective, I was upgraded to a new 6s. I've had no problems with this phone, and I much appreciate that. Your reps were kind, informative and very helpful. Thank you.

Other than replacing my Motorola Droid Maxx 2 very quickly, this "new" (refurbished 4 sho) Moto Z Play phone is not the step up that Verizon or Asurion would have me believe. No screen protection for it PERIOD! Otter Box doesn't even carry protection for this "upgrade" I received. I am already having problems with this thing. When I make or receive a call the screen goes blank so fast that I do not have time to hit the speaker button. I can't even hang up the phone. I have to wait until the other person hangs up then my screen comes back to life. What PO...

It was easy to fill out the form and to submit the form online. The form was processed immediately, and we had a replacement phone in less than 48 hours, plus we had it up and running immediately right after we received it. This was very easy and a very fast process.

The service was great. I like the fact that I didn't have to wait more than a day to get a phone. Phone was ready for us once receive and activated. I would recommend Asurion to family and friends. I will continue with this insurance coverage through Verizon wireless.

I filed at 8 pm the day prior to receiving the phone. I'm extremely satisfied with the time it took them to replace my phone. I was doubtful they could get it to me in 24 hours since I filed after business hours but they proved me wrong. The phone arrived in the factory box Samsung sells them in.

I was very satisfied with my service and the phone I received. Thank you for being so quick to act. I lost my phone kayaking and thought I would have a very complicated process replacing it but was pleased to find out that wasn't the case.

We had water damage to our phone… In the evening I contact the insurance to report the damage. In few minutes we file the claim and on the next day we received the replacement phone. Great service, friendly and recommended. Worth every penny.