Asurion Reviews

Made an in home repair appointment online and waited til the end of the appointment window to call since no repair person called or showed up. Was then informed that this service was not available for my phone. Why would the website say this service was available for my phone if it truly wasn't?? I asked for a refund of the $49 I paid for the appointment and was told it was done. Coincidentally I received my bank statement today and it shows the refund was never issued. Now I will have to call again to ask for the refund to be issued.

I had completed cracked the screen on my phone. It was so bad that I could barely make out the numbers to call anyone. One call to Asurion and I was shipped a brand new phone overnight. It was simple and quick. The customer service representative was so nice and answered all of my questions.

The new device fixed all my problems with the old one, however the new device has an issue of its own. I thought it was just a spoof but it continues to happen. Over and over. The phone will spontaneously reset. At completely random times. Sometimes it happens multiple times a day and sometimes I go days before it happens again. I will be calling to talk to someone about this to see what can be done to fix it.

I really appreciate it the customer service being so helpful with me when I lost my phone and I was calling to get it replaced. I didn't get hassled and I got excellent service. I really appreciate a company that their customer service agents care about the customer's needs.

Here are the facts: We needed 3 Gizmo Gadgets replaced. We received 1 functioning Gizmo Gadget, one broken Gizmo Gadget and 1 Gizmo Pal. When it was time to return the broken replacement I had to walk through the same series of questions with 3 customer service representatives and then was told the part was not in stock and that I should try to buy it from a store and hope for a replacement check.

Husband was fishing with our son. Started to fall. It was either into the lake or seriously injure leg. He chose the lake. Phone was in pocket. Entered claim as soon as he got home. Phone was delivered by the time my husband had to go back to work. Which is great for us as my husband is a long haul truck driver who is out for 6-8 weeks at a time. Great service.

Everything was on time and in the manner it was explained. I was very satisfied with the experience. My equipment was what I expected, and I would definitely recommend Asurion to a friend for future use. Thanks for being a company your customers can depend on.

I had to replace my damaged cell phone, which I dearly loved, and dreaded having to conduct the entire transaction online. Your system made it so painless. Now I love my new phone!! Thank you for making a difficult time easier!

Awesome company. They sent the iPad out through FedEx. When FedEx said they delivered but we did not receive it, Asurion sent another one through UPS next day delivery. When FedEx found our package Asurion sent us a barcode for free shipping back.

I have 2 accounts with a total of 6 devices (for my children, my mother and for my professional life). I have had the best experience with Asurion every time I have needed to use it. Customer service is outstanding. The rapidity of replacement is exemplary. Best customer service of any that I have needed to use!

I have had several phones over my life replaced by Asurion. They have always been very good. This last time I got a bad phone and they immediately sent me another and several other items to go along with my phone. Never asked for it. They just did it.

My son's Galaxy s8 stopped charging. Getting the phone replaced with Asurion was fast and easy. Within three days we had a replacement phone. They even sent an envelope to return the broken phone. I highly recommend insuring your phone with Asurion.

We purchased the in-home electronic policy and pay monthly to insure these devices. My daughter's laptop broke and they took so long to fix it that she went back to school in another state. We called numerous times (took hours to get through to someone who had even a little bit of knowledge) and she said she would ship to university. We called to confirm again because UPS sent us notifications that the package was delayed. They still had the university address so we felt confident it would get there.

Couldn't be happier, took care of everything that I needed, got my new phone out to me very fast and was able to understand everything that I had to do. I would definitely recommend. Great job and keep up the good work.

Quick and professional. Phone rep very knowledgeable and helpful and I was very happy to have my new phone delivered so quickly. I was disappointed that I still had to pay such a large copay as I had my phone over 2 years.

Great service. The shipping was very fast, everything about the claim was easy and I'm very satisfied. The only thing that I'm disappointed about is the cost of the deductible. But it sure beats having to pay for a phone replacement.

I was very satisfied with Asurion in replacing my phone after the theft. The representatives were professional and courteous and walked me through the process. I will continue to carry Asurion protection. I was so happy to have a phone so quickly.

After I filed the claim, my new phone was delivered in two days and the return instructions for returning the damaged phone was so simple and clear to follow instructions. In conclusion, the process was seamless and hassle free. I highly recommend and endorse Asurion.

My phone was unfortunately damaged and I visited my local Sprint store to file claim. They told me I had to file online or call in. Filed my claim on a Saturday and was told by a rep at Sprint I could add the deductible to my Sprint bill. They refused to do it. I've had friends from other carriers use Asurion for an insurance claim, and do that exact same thing. So I paid the deductible and it was supposed to come next day shipping. Sent it via UPS and it was conveniently delayed. Won't be paying for this any longer. Just gonna go get the Apple Care Plus cheaper and same day service. Thanks for nothing Asurion!!!

The exchange went very smoothly. We had no problems getting the new phone. The return method was also very simple. I would recommend this company to anyone needing insurance for their phone. I can't think of anything else that can be said other than "good job".

Sent us a phone that did not work, then when we had to buy a new one from Verizon because of time crunch, they would not refund money. Just awful customer service. Not sure why we had insurance! Please keep in mind they are not part of Verizon when they don't want to be and are closely associated with them when they want to be.

My son dropped his phone and the screen broke on it (S8+). It was quickly replaced without a problem or any hassles from anyone. My only "concern" about it was the fact that I had to spend $200 as a deductible. That is a bit crazy, in my opinion.

This is the second refurbished phone I have in this model and both glitch often. Phone also gets warm off the charger and when on the charger. The paperwork was a big issue to fill out the second request where I had to print out a paper, scan in and then to be denied for something very little.

I'm very please with your service, very easy and quick. Very pleased with the woman that took care of me. She was pleasant and very helpful. Hopefully don't need the service again but if I do it will be an easy experience.

It was helpful, fast and efficient. I received the phone on a timely manner and was able to resume my activities as usual. The amount of paperwork was minimal and easy to submit. The representatives were able to answer my questions. Thank you.

I was disappointed because after we revived our replacement iPhone 7 the camera went bad within a few weeks. We assumed the warranty would cover it but because we were sent a device that was not under warranty. Why would I get a device that wouldn't be covered was sad.

My son's replacement phone lasted less than 2 months. Now I am fighting to get you to stand behind your replacement. It was $175 which was ridiculous for something that doesn't work. My son is stuck with nothing. Please stand behind your product.

I was really pleased with the speedy delivery on my replacement phone that I dropped in water. You can't get much faster than that. I just think $200 is a lot to have to pay after paying for the insurance. Thanks though for the speedy delivery.

I submitted a claim online for a broken phone the evening. The process was extremely easy. I received the replacement phone the next day. It came with instructions to set it up which was also easy. I was impressed with the entire process. I was dreading it initially, so it was a pleasant surprise.

I called in to get a replacement because my phone (Samsung Galaxy 7) which was already replaced by Asurion failed after just 4/5 months. I could tell it was refurbished and required a new one because of not wanting another to fail on me that quickly. It took me several hours just to get HQ to respond and agree to this.

It was very pleasant dealing with Asurion, but the replacement device was more defective than my damaged device (HTC10 with cracked screen), so I returned the former and kept the latter, so the whole experience was not satisfactory.

My grandson recently dropped his iPhone and needed to replace it as quickly as possible due to his work and school. Excellent and prompt service. Very easy to return damaged phone. Couldn't be more pleased. Phone representative was also very helpful and patient.

In the 15+ years that I have had Verizon and the many times I have ordered a replacement with Asurion, I've never experienced such terrible customer service along with such a poor replacement phone. My replacement phone is worse off than my original phone. The screen goes off and on as it pleases, I have to restart my phone multiple times before the screen will actually go back on. My screen freezes and Siri just talks non stop until I turn off my phone. The list of issues that I have could go on forever.

They were very quick from the time I placed the order until I received the replacement. Plus they gave very adequate time to return the phone to make sure I had everything transferred. I'm very happy with the results although I hope I don't have to deal with them again.

I was satisfied with the efficiency of getting the REPLACEMENT PHONE, what unfortunately is a refurbished phone and the speaker is trash on it. I don't feel like going thru the process again to get yet another refurbished phone what could also have the same issues. For the insurance costs and the deductible amount it would sure be nice to get a phone that functions properly.

I was pretty satisfied with the work y'all have done for me. Thanks a lot for everything y'all provided me with. I am enjoying my new fixed iPhone 7. I Will Tell my friends about y'all and how good of a job y'all have done for me. Thank y'all again, till next time.

The Asurion phone replacement process was straightforward and easy to use as long as you had all of your customer and phone information readily available. The replacement phone came with good instructions on what to do to activate it and get your information from your iCloud backup. Get your information together, pay your money, and get the new replacement phone.

While at away at college my daughter's phone became broken/unusable. I received excellent customer service from my initial call to Asurion! My representative was extremely knowledgeable and equally helpful. Delivery was timely as promised and the process was made so easy! Return was equally smooth.

Daughter's brand new phone was stolen while she was with friends on vacation in Florida. Tried to retrieve it there, but had absolutely no luck, so when returning home, she needed a Phone replacement. When ordering I had no problems or hassles, phone came overnight, would definitely recommend.

Submitted claim online at about 1030pm and received replacement device the following day in the early afternoon. Definitely recommend the Asurion protection plans as these are devices me and my family depend on and we cannot be without for extended periods of time!

My phone was stolen along with my purse. I use my phone constantly in my business. I logged onto my Verizon account to disable the phone. The Verizon site directed me to the Asurion site to file my claim. I filed a claim online and had my new phone the next day. Thank you!

Asurion was very courteous every time I had to call in to get my phone replaced. I never had to wait on hold for very long. I really liked that my phone was shipped NDA at no extra charge to me. I would refer Asurion to a friend.

Best Insurance Provider. It was so streamless to get a new phone!! I had two unfortunate incidents happen to me within one month and Asurion was great at responding back to my inquiry. Having a phone shipped to my home and once when I was traveling. It was an easy process to get me back with a phone.

The screen cracked near where the plug in for the USB cable is and the home button and all of the other stuff is. I checked with the Verizon store locally and they said to contact Asurion. So I did and after paying the deductible they shipped A replacement next day.

I am blessed that I had insurance with Asurion. I put my purse under an automatic faucet while in the bathroom. Did not realize this and most things in my purse were ruined, including the phone. Asurion worked quickly to get a new phone to me. I would recommend them to all who have a phone.

The process was easy and quick. The forms are easy to fill out and answer the questions. It is a very stressful to be without your phone, but your customer service quick response made the experience much less stressful. Very happy with your company and have recommended to everyone I know they need to get your insurance. Thank you very, very much.

I have the insurance on my cell phone as I am a construction worker and I am very glad that I decided to carry the insurance on it. My cell phone was damaged at work. It was very quickly replaced within 24 hours as told. I was very happy with customer service and the way it was handled and taken care of so prompt.

Great turnaround time with no issues. I broke my screen and I needed a repaired screen or phone. I was able to upgrade to the S8. The online website was very user friendly. I received my phone with no issues and in good working order.

My claim was very easy to file and I received my new phone overnight. Very satisfied! The Asurion team was very helpful and very professional. It's nice to see that there are people out there that still actually believe in customer service.

My phone was ran over by a vehicle and I returned what was left from the phone, which was difficult because the phone was mostly shredded. I visited Verizon Wireless, which was close to the end of the day and assisted me through the process.

This was the first one. Was done good. The second time when my phone got damp was a nightmare. Your people were telling me my phone is not waterproof and that I would pay a lot of money and the technicians left me with a phone couldnt do anything with. Went to Best Buy and they fixed it in 10 minutes. Really my phone is Galaxy 7 Edge. It is waterproof. Seems repair service doesnt know anything about phones. Thank you.

Asurion has been nothing short of perfect (relative). My first replacement device (Certified Refurbished Apple iPhone 7+) came very quickly as promised, but had a hardware issue with the Rear Camera and Flash. The Customer Service rep was so kind, understanding, and helpful, being fully competent and getting me set up with a 2nd and final replacement device that actually arrived at the end of the very next day. The first device's hardware problems were not the fault of Asurion, and the company and their Customer Service Department were both very, very fast, efficient, and friendly. Definitely a 5 star experience - enough for me to actually take the time to leave a review it seems!

Overall okay. My camera lens appears more scratched on my replacement than it did my original device. I understand there's a 10 return policy on old devices, however, given that I have a Moto Z Droid, the bumper screens were on backorder (and I'm still waiting for mine) the only ones available were compatible with the Play and Force models. Obviously I don't want to damage my phone again, and for the thinnest phone and given the mod attachments, the case seemed cumbersome that I had purchased and broke only a week after purchasing my $40 case when I went to put a mod on.

Was given a website by my Verizon dealer to navigate for a replacement phone, because I had insurance on my daughter's phone. Website was very easy to navigate and had a replacement phone in 2 days. Directions were clear and complete and very easy to follow.

My replacement phone arrived is less than 24 hours and was easy to set up. All Asurion employees were 100% helpful. My tracking numbers were provided within 2 hours and were hyperlinked in the email for easy access to the FedEX company who provided the delivery.

The process was quick and easy and everyone was polite and explained things well. The service was so quick and simple, I had no problems taking care of replacing my broken phone. It is well worth the money to have the insurance and deal with Asurion for replacing covered issues.

Was on vacation, dropped my phone, broke the screen and Asurion got a phone to me the next day! Works great! The people I talked to were wonderful! Never leaving them! Customer service was so helpful! Fast shipping! Made the vacation even better!

Hey Guys, just wanted to let you know you guys did a good job of getting a replacement phone for my wife after she dropped it and the screen shattered. Filing a claim was fast and easy and the next day delivery is unbeatable. A good service at a good price.

Very happy with how quick and easy the claim process was and my replacement phone came the next day. Unfortunately though, it was a refurbished phone and It's been glitchy since day one. Had I known this "insurance" only replaced with refurbished phones, I would not have signed up for it.

Service was quick and easy. I filed my claim around 9 at night and had my new phone by 9am the next morning. It was sitting on my front porch when I woke up! I went online, opened the claim form, filled it out, paid my deductible (which was high, the only downside) and I was done.

Damaged my iPad and forgot I had insurance on it... Did the small amount of work it took and had a new one in 2 days. Very quick service. Didn't have to call or text anyone whatsoever to get the problem solved. Thank goodness for insurance.

I did the transaction online and it all went incredibly smoothly. The replacement phone arrived very quickly and we received frequent emails keeping us updated with regard to claim number, shipping information and when the damaged phone had been checked in.

Such an easy online process and easy step by step directions. Not having to wait for a representative on the phone is a plus. I have never really had to file an insurance claim, but the online process was so easy I didn't need help. And when I did have to call to ask questions, the reps were customer friendly and informed.

When my phone didn't show up as promised a new one was sent out next day, no questions asked. Although, it was a couple of hundred bucks, they were on their A game. I'm really impressed with my service and the ability to get me the replacement phone after the other phone went missing.

Fast response and quick replacement. I had little difficulties filling up paperwork but finally done... It is very recommendable and affordable pay insurance to protect our devices. I'm really really happy having insurance for few years, I don't have worries or headaches when lost or broke my cellphone. Thanks!

My phone got wet on a family trip to Disney World. I had a replacement delivered to my hotel on a Saturday morning. Excellent service allowed my vacation to go on without any delay. I would recommend Asurion to any smartphone user as a great insurance policy.

The screen on my Samsung Galaxy S7 edge cracked. When I attempted to make a claim, instead of the $99 deductible quoted last year when my husband damaged his S7 I was charged $149. CSR said it was a price increase. Well obviously, but why? The phone's cost didn't go up... Its value actually decreased since the release of the S8. Why is there such a dramatic increase in the deductible? CSR had no response to the question. The answer is because they can, because there isn't really another option for consumers. I was then asked to complete an affidavit... something I've never been asked to do, for my own protection, as the CSR stated before she hung up on me. Sad thing is there can be no resolution. This company doesn't care about the consumer.

Thanks. Easy to replace phone. Wish I was told there was a $100 deductible. Was not told when I bought the insurance in my phones. I canceled my insurance on my phone and all the others because of it. I thought it was so deceitful. Never buy insurance again.

I was really impressed with the service. I had a great person on phone that made this easy. And we had a new phone within twenty four hours. And the return policy of damaged phone was a very easy process.

Customer service was great. A phone was received within 12 hrs. Completely satisfied. Thank you for doing your job efficiently. You guys rock. I am glad I had your insurance for the phone. Well worth the monthly payment I make. I will keep using Asurion.

The process was easy and fast and I had a new phone within days! The representative I spoke with on the phone were all extremely pleasant and professional and were able to answer any question I had excellently! I would highly recommend that anyone wishing to protect their device have insurance through this company. This was the second time I've had a claim with this company and both times they were extremely efficient.

Exactly what I needed. An easy, straightforward replacement for a broken phone. Thank you, worth every penny. Process was easy, fast and efficient. You sent the replacement and shipping materials quickly, and the whole thing was done in about a week.

I received the replacement phone for Samsung Galaxy 7s. It lasted 16 days and stop working. When I received it the GPS did not work at all. So I have another broke phone that I can not use. I was told that it would not be replaced again. So I paid for a replacement and got a phone that did not work. Very upset.

Replacement phone has defective battery. Must now replace the battery. Another 75 dollars on top of monthly and surprise copay to get "free" replacement phone! Not satisfied! Success in past, not this time. This insurance is a lottery, I lost!

My mother's phone was stolen. Since the account is in my name I made the claim online, paid the deductible, and her phone was sent directly to her house the next day. We thought it would take a few days or a week at least, but it was really fast and easy.

Fast and friendly service... Received my replacement in less than 24 hours... I will always feel comfortable doing business with this company as long as I need to... You have a customer for life. Thanks to your excellent customer service... Customer service is underrated these days and you guys are on point.

Received my phone next day. Satisfied with service. Had to pay $99 but received an upgraded phone. Took the phone back to Verizon and they set up the phone. Working fine. Hope this battery last longer than a year. Would recommend them to anyone.

Customer service was fantastic and I only needed to call once about it being handled. Even when I messed up the dates about something, the customer service agent explained what I needed to get it fixed. Quick and friendly customer service makes me enjoy dealing with Asurion. They are prompt in answering calls even at 11 PM on a Friday night!

Thank you for the quick and wonderful service. Your customer service rep was great and my replacement phone awesome. Will definitely recommend your protection plan to others. Very happy with the fast email responses. I will keep my plan as long as I have a phone???

I did not know we had signed up for this protection plan. It was a pleasant surprise when my son went into the lake with his two month old phone in his pocket. They sent a new phone and it got here in less than 24 hours. Amazing. Thanks so much!

The process to obtain a replacement phone went exceptionally smoothly! The representative I spoke with was beyond pleasant and made sure to address my concerns. I called for the replacement around 5 pm on a Friday night. I had the replacement in hand by noon the next day!!! The return process was easy as well. Exceptional service! Thank you!!!

Every time C&S Roofing has an issue with the phone, we send it in and we get back junk phones. We personally have had bad experience and have to send the phones back in to eventually get a good phone. We spend a lot of time trying to get a hold of Asurion. We hope in the future to get better service. We had to go to Verizon last time to have one of their reps get on the phone with Asurion. That is very sad. We pray for better service in the future.

The phone you sent me the first week of August this year is now DOA. That's 6 weeks. I am guessing that you did not send me a new phone but rather someone else's problem or some knockoff. I rated you high on the initial experience, but now realize that you charged me $199 for a defective phone. Nice!

My son broke his iPhone and I was able to get it replaced through Asurion within a day. The representatives were very knowledgeable about the process and even reminded me to turn off the "locate my iPhone" to avoid astronomical charges. Thank you to the representatives who were so helpful!

I thought it would take a week to get a new phone. But thanks to you and UPS, it came FAST! And your return shipping on old phone was easy too. It was my 17 year son's phone and he was able to get it up and going with your instructions.

Asurion replaced my old broke phone, very fast. I was very pleased with your service. I had my old phone over twelve years. As you know using a phone for that many years it had a right to be wore out. The lid would not stay closed, the springs were worned out..

I was very pleased with the service I received. The representative I spoke with was very courteous and professional. After a few brief questions, my order was processed. As promised, I received the replacement phone within days along with mailing instructions. Although I went on vacation and forgot to drop the phone in the mail, a representative contacted me with a courteous reminder to send it in time to avoid a fee.

Service was very fast, and I appreciate the quick replacement of my phone. Phone is okay, but I wonder if the slow updates to email and other apps, along with difficulty in friends hearing me when I am speaking on phone, makes me wonder if this was refurbished and not all the issues corrected.

Took my phone to Verizon store at Union Square NYC. Salesperson helped me get in touch with rep from Asurion at which point that person walked me through steps to receive new phone and instructions on returning old phone... Smooth, efficient, easy.

Got mugged in downtown San Diego one night, lost my wallet and phone. This insurance company got me my phone back quick and in a timely manner. Had a new phone practically the following day. I really appreciate all the help and professionalism of those that I spoke with over the phone.

I went online to file the claim. Had an answer within an hour. Took pictures of documents needed to complete the process and emailed them. Had my new phone and instructions to return the damage one in 2 days. Very happy with the whole transaction. They sent emails after each step to let me know what would happen next.

Mom left her phone in South Carolina heading back to Florida. I filed all online and had phone next day. No issues... They overnighted the phone and it was brand new. Not used. I hate that the deductible was $199, but cheaper than buying a new phone.

After initially running into quite a lot of issues with replacement phones -- the first one had a faulty battery, the second heated up -- I was given an upgrade, and that has worked out very nicely. I did have to speak to a supervisor for that to happen, but she resolved the issue after listening patiently to me complain for some time.

I dropped my Galaxy S8+ without any protective case and the BACK of the phone cracked. I contacted my provider and they notified Asurion. My new phone was delivered in about 2 days. Even though I had it sent to Canada. My provider is Verizon but my home is in Canada. This was no problem for Asurion. Excellent service.

Droid Turbo 2 was replaced with a refurbished one and it really does NOT work very well. The sound is terrible. They NEVER work well. They should be tested better or NEW phones be given for phones that are under the warranty timeframe. Refurbished suck!!!

I was waiting for a week, under the assumption, that a replacement phone was on its way, according to an email that I got once I filled out the form. Then when I went back into the claim, it told me that a replacement phone was not an option anymore. That it had been discontinued. Which I was never notified that the phone was discontinued, especially since I just paid almost $700 for that phone a Verizon store less than 6 months prior, with the store people saying that it was one of the newest ones out at the time.

I received the replacement phone promptly but the color is very off and on the back they have etched in to the phone "Refurbished by Asurion". It is not a sticker that is removable, it is etched in and it doesn't even match the rest of the etchings that are supposed to be there. Also, since I've gotten the replacement phone my GPS is never correct, to the point that I often need to manually look up and enter my current address in order to navigate somewhere.

My Phone stopped working and it had a completely cracked screen. I called for a replacement and it was to my house within 24 hours. The service was very good and I plan to continue with this plan in the future for myself and my family. Very helpful and friendly staff.

I got my replacement phone right away. Only issue is the cost 150. If I pay for insurance each month, why was the deductible so high? My replacement phone buzzes louder like something is loose inside of it. I tried to contact Asurion but there was no line for replacement claims.

My phone was damaged by water, and would not work, even after drying out. I called Asurion to file a claim, explaining my problem. Within 24 hrs. I received my replacement phone. I was very pleased with the service I received from Asurion.

We have always had Asurion protection and have used it several times. Our devices are always fixed or replaced very quickly. Would definitely recommend them! The process online or by phone is very simple and within minutes it is taken care of and it's one less thing on your "to do" list and you get your device the next day!

The service was fast and easy and the online form took just a couple of minutes to complete. Highly recommend this service and would use it again with confidence. Nice to have a service that delivers within 24 hrs. Very happy customer!

Your attention to this matter was resolved very promptly and professionally. I received my new device within 24 hours later and was very very satisfied with the swiftness of my new item. I would definitely refer a friend to use your company.

Trevor was very respectful in helping me. However, I was told by the agent/tech over the telephone that it was going to cost 49.99 to get my phone fixed because I had insurance. Lucky me. However the next day I was told it would be $149.99 to get another refurbished phone because the LCD screen had been broken. I was holding out from getting a new phone previously (before my phone was broken) because I wanted to get the new iPhone 8 when it came out this next month. But if I had to spend that much money on a refurbished phone then I wasn't going to get the iPhone 8 as planned. But I couldn't do without a phone for a month so I was forced into buying the refurbished phone in the meantime.

Everything was terrible until I finally was able to talk to a supervisor, 2 days of calling. Once I talked to a supervisor everything was smooth and they were very helpful. Once I received my device taking it into a store and getting help activating it was great.

We got the phone in great time. Our plan is off currently but the phone that you sent me has a dark almost black screen. I thought it was because it was daylight but even at night I couldn't see anything just faint lights. The phone has only been used a few times since we got it and it hasn't gotten wet or dropped. It just doesn't show me anything I can see on the screen display.

Early Morning fishing trip dunked my phone in hot coffee. It turned brown and quit working. No hassle Asurion replaced phone the next day. Great service thanks to insurance through Verizon with Asurion. I wouldn't be without it for accidents and stupidity.

Broke my phone on a Sunday night, filed a claim Monday afternoon and didn't receive it until Thursday with scratch marks on the phone and phone freezes on me a few times a week. I was not aware that I was paying insurance every month to then pay a $199 deductible for a refurbished phone. I cancelled my insurance with Asurion.

Replacement was very quick and painless even after replacing same phone a month earlier. Just made another submission online with a few more steps and phone was received the next business day. This time it was a brand new replacement phone.

Fast replacement as stated. Received my replacement next day. I do have to say that the paperwork you have to complete before submitting your claim is difficult. Was way easier just calling Verizon and having them take care of everything. Times have changed I guess. Still happy to have my replacement. Would like to see the replacement cost a little less also.

The service was fast and I am very happy with my new tablet. The device was shipped overnight and made it just in time for an out of town trip. The retune process for my old tablet was also fast and easy. I received email communication for both transactions.

We've used Asurion a few times and always have had good experiences. The replacement comes the next day and we've always been happy. This past time the replacement phone could only make phone calls on speaker and after troubleshooting they immediately sent out a new device. We sent the defective device right back. I did receive a call a couple weeks later asking us to send back the broken replacement which we had already done so that worried me, but I think it was straightened out. We always recommend friends to have insurance on all their devices bc Asurion has saved us a few times! Thank you.

Got my new iPhone really quickly and was exactly the same as my old one. Of course I checked all of its settings as soon as it came out of the box. It felt awesome to open a new boxed phone and have it all brand new again. I am typing the review on it now and it has worked so wonderfully!

My iPhone got damaged. They replaced my phone within 24hrs. The phone I received was just like the one that got damaged. Great phone. Had no issues transferring my old to my new phone. It was like my old phone was never damaged.

Rude customer support and in 2017 it's so stupid you would have to print/fax anything. Process was way too inconvenient. With the price of insurance per month plus deductible, it's not much cheaper than getting a new phone. The UI on the website is also pretty terrible.

The first replacement phone was only operable for 1/2 day, when began to turn itself off on an frequent basis, including after being rebooted. The second replacement phone worked well. When needing to activate a disabled phone, Apple found that the disablement resulted from repeated attempts log in with my password, while the phone itself was recognizing a password from a prior owner of the phone.

I cracked my screen and received a replacement the next day. It was easy to transfer data and get the new one up and running. I found the process easy to do online and quick. I would recommend having the insurance. Again the process was very straightforward.

After my son cracked the screen on his Motorola Z phone, we were put on a backorder list. When the phone became available no one called to say it was available. I just happened to call and check in and found it was. Then the replacement phone had screen problems and would not turn on, we called and was offered another replacement. The second replacement phone has the same issue. We went three replacements in a week. Finally the third phone is performing adequately.

I was very pleased that the phone was delivered the next day. Prompt Service. I received the replacement phone the next day without delay. Everyone was knowledgeable and very professional. The only concern I had was that I had to pay $149 to replace the lost phone.

Our son's tablet was lost/stolen, I reported this to Verizon, they connected need to Asurion. They were very kind and professional, my son had a new tablet in his hands within 24 hours! Thank you Asurion! We have all our devices insured through them, every time I've had to file a claim I have had the same professionalism as I did with my son's tablet.

Replacement process was easy/phone arrived quickly. 3 weeks later the Asurion phone froze, took it to a Verizon store 2x in same day. They sent us to Apple Store. Apple replaced the phone. Very frustrating and 2nd time this has happened!

It was so quick I almost thought I didn't do something correctly. Even when I called, since I still require a human touch, you were kind and helpful. Thanks! The boy sure can go through phones and you have helped us every time - even when he forgot to put it in the mail the time before. You warned me and we discovered the problem - the boy!!!

The replacement smartphone, Galaxy S4, was problematic and not equal in performance as the phone I lost. It has issues with charging when using a car charger. It was draining the battery and overheating. I spent a considerable amount of time with Verizon tech support dealing with this issue. The phone now charges properly but still tends to get hot. It also has other glitches. One day, it was not able to make a wireless connection, so I was not able to receive or make calls or data. Again, a session with tech support managed to make it fully operational again. The phone that I lost never gave me any of these problems. Given the $99 replacement fee that I was charged, I feel that I should have been given a phone that is free of technical issues.

I placed an order for my phone on Saturday and received it on Sunday. The process was extremely easy and I was very impressed with how quickly I received my phone. The phone started off performing fine and then I noticed small issues with the responsiveness. A few weeks after receiving my phone, it completely blacked out while I was checking text messages and would not respond. I know I take a risk with receiving refurbished phones, but I wouldn't expect to receive a defective phone since the phone I have hasn't been on the market very long. Very disappointed and inconvenienced.

I placed a claim for my phone which had a damaged screen. The replacement arrived quickly, but soon began turning itself off at random times. Within two months, the battery has stopped holding a charge, draining from 100% to 60% in about one hour, and usually turning itself off around the 60% mark due to insufficient charge.

The whole thing was a hassle because I don't have that much experience with downloading and scanning forms.

We got a new phone versus a refurbished the 2nd time around. The first phone only lasted a month. That was really aggravating. Asurion was fast and easy to deal with so that makes the task of getting a phone not so bad.

Asurion provided quick and first rate in replacing my granddaughter's stolen iPhone. I have used their service quite a few times particularly when the kids were younger. All the cell phones in my family are insured by them and I have always had a good experience.

Outstanding service provided with the claim process and phenomenal turnaround time from initiation of replacement claim to receipt of the replacement device. I would highly recommend that anyone that has an opportunity to purchase one of their mobile protection plans do so.

I was sent a new phone because my screen cracked. My phone will not ring and the camera seems dull. I would like to have the ringer fixed. I had to go to a Verizon store to have the SIM card removed. It was not as simple as the instructions. Overall happy With the speedy process but I feel that the phone is not good quality.

The process of making a claim, receiving new equipment, and returning damaged equipment was very smooth. I was a bit unsure of the device set-up upon receipt of the new equipment. When the Asurion representative was asked for more detail it was recommended that I seek assistance from an in store rep regarding my device. I feel that with a little more guidance from the Asurion rep, I would have understood the set-up process more clearly. Overall, my experience was positive.

The device does not work. The speaker does not work. The device rebooted by itself and technical support did not help. They hung up. No return call. Very dissatisfied. I cannot recommend this service. It is a bad replacement plan.

The first phone did not work. I have had trouble with other replacement phones not performing as Good as the original. Asurion did step up and reimbursed me in full to purchase a new phone. My son was without a phone for almost a week before we got this resolved. Then I had to call to get my refund even though I had followed your instructions.

Phone had broken and was not working. After paying the deductible, we were able to replace phone quickly. The customer service was prompt in answering all of our questions and taking care of any needs that we had. We appreciate their help in this matter.

Asurion has always been prompt and courteous in their service and I have always felt confident with their coverage. I've had all of my devices covered with them for years! I recommend their service to any customer who wants to protect their devices.

Asurion representative was professional & efficient on the phone. She processed the issue & a replacement phone was shipped by the next day. She also was patient & thorough as she walked me through the process of returning the broken phone & disconnecting the "find my iPhone". Thank you!

I was very happy that the replacement phone came so quickly. I was told that the deductible would get me a new phone and was a little disappointed when I received a refurbished phone. I was told by Verizon Customer Service that if it was a refurbished phone it would be free.

Tech showed up to fix my son's screen and was terrific. He was done in about 45 minutes, gave us warranty info & headed out. Next day, son's phone had continuous lights glowing on the screen. Called the # the tech gave us & they replaced his phone!!

I had a great experience with Asurion. I reported my phone lost and received a new phone the following day. The phone has done well and I received it in great condition. So far no problems with my replacement phone.

At first, I was denied a claim. After contacting Verizon they put me in contact with Asurion. Once in contact with a representative, she cleared the issue and was very assuring to me that my phone was going to be replaced.

Thank you so much for all of your help. The representative was extremely kind and helpful. My issue was resolved quickly and I received my new phone within 48 hours. I will be recommending Asurion to all of my friends.

I had a broken screen and they were able to ship me a replacement from one day to the next. Had two bad phones shipped but they took care of me both times at no extra charge. Happy that they offered to upgrade me to a newer device.

I was shocked to how easy was to get a replacement phone. It only took a few minutes filling out a form online, I found the questions to be straightforward. I was shocked to receive my phone within 24 hrs. I am so relieved that we paid for this service. Definitely worth the extra money each month. Very pleased!

I had to replace a damaged phone. The customer service representative was very friendly and helpful. The whole call lasted less than 10 minutes. I had my replacement device the next day and the performance of it has been satisfactory. I would recommend Asurion to others.

I had issues with my antenna, gps didn't work, wifi was awful and Bluetooth didn't work. Also I had a crack on my screen. I called them, told them what happened, I paid my deductible and the next day I had a new phone. Returning my damaged phone was really easy. They provide a box and label.

Phone belonged to my son who lives in China. He was pick-pocketed in China. I'd gotten him insurance for his phone. We thought the process was a little involved and difficult to do online. Kind of thought difficult enough to make us give up, frankly. But we followed all the steps and Asurion surprised us and honored the claim quickly and simply. Impressed!

This is my daughter's IPhone 6s plus replacement phone. I'm very dissatisfied. The phone does not transmit well. It sounds like the voice is muffled by a towel or something. Your customer service was good, but the replacement phone sucks and I cannot pay another $149.00 deductible. What do I do?

All aspects of the replacement were very good, except for the fact that the only cell phone offered was out of stock. It was 10 days before it was in stock again. Once it was shipped and arrived everything was fine. The process was easy to follow.

Called for cracked screen repair. Excellent service and response. Phone failure after repair. 1st replacement device refurbished did not work (touchscreen failure), 2nd replacement device refurbished did not work (touchscreen and audio failure), 3rd replacement device new upgrade works perfectly. Happy with outcome but not impressed with the process of sending two bad phones out first before actually sending a functional replacement device. Customer service and responsiveness was great at every encounter.

Your service was very invaluable. I lost my phone while on vacation in Las Vegas. I called and reported my phone. Was told I could receive a replacement the next day. However, I was on vacation. I received a new phone when I got home from vacation. I was thoroughly happy with the service I received.

Wonderful service, received phone quickly and the customer service was great. They reassured me with what I needed to do as far as phone company side. Just upset that I bought a brand new phone and got a refurbished back from you. The volume buttons don't work right. Overall service from you guys was great just upset with my replacement.

I damaged my iPhone 6 and was sent a replacement. After two hours with Verizon and going to an Apple store, I was to be sent a second phone because the one I had possessed a glitch. I received second iPhone 6. After attempting to set up phone with Verizon for another two hours, it was concluded that the iPhone 6 line would continue to have this issue. I am sent an iPhone 7 to not encounter the glitch again. However, no accessories were sent with the phone to account for the lack of headphone jack. So in short: I was sent two faulty iPhone 6's, wasted many hours talking to customer service, and have spent over $150 in accessories in order to use the working iPhone 7.

It was a fast and helpful replacement of my damaged phone and customer service people were wonderful! Thanks!! My new phone is working just fine and I am a happy camper! So glad I was talked into getting the insurance so it would not be so expensive if I did damage my phone.

I had a great experience with your company. I had problems with my iPhone. They took care of the problem and in a fast quick manner. The representative was very respectful and clear when explaining the process of my phone being replaced. My new phone is working properly at this time. Thank you and have a great day.

Everything went as expected. The phone arrived the next day and activated immediately. The phone we received is working properly. I did not have any issues using it so far or charging the phone. We appreciate your service. Thanks.

I dropped my iPhone 7 plus and needed a replacement. The process was fast and easy. I filed my claim on Saturday and received my replacement on Monday of this week. Like so many others, I didn't know that the replacement would be refurbished. Anyway, I immediately started having issues with it. The screen was unresponsive. It would freeze mid-swipe. I couldn't dial out without it freezing mid-dial. I just got off of the phone with Asurion and the customer service rep was very helpful. After I explained the problem she said that they would send me a brand new phone. She said, "I hope you don't mind but we don't have any silver ones, the new one will be rose gold." And my replacement will be here tomorrow. Naw I didn't mind one bit!!

Thank goodness for insurance on our phones. One of our phones was damaged and reported it to Asurion. I quickly worked through the system and received the replacement phone in a quick manner. Great customer service and works hard to help the customer! I am thankful that this insurance is dependable and reliable.

First, I was well satisfied with the speed and service from Asurion. That said, the phone had not been working well for some time before the screen was cracked. Many glitches opening and using apps and the battery discharged very quickly. It could have been replaced then at no cost, but then it got a small crack and cost $149. For a refurbished that did not have a new battery. Should have spent $90. To replace the screen and then had the phone replaced from Verizon. Not necessarily through Asurion, but every time we have ever had a phone replaced, the battery is much worse than when new. I understand that poor battery performance is probably the most common reason for replacing a phone. I wish that refurbished phones came with new batteries. Again, Asurion did what they were expected to do, they provided a replacement phone very quickly.

Tried to file my claim online, was charged but got an error message. Had to go through customer service, who charged me again. Took a week and a couple phone calls to get the extra charge resolved. All the customer service reps were very friendly, but it was hard to get the information to call in, as Asurion tries to force you through the website, which wasn't very good, processed my claim incorrectly (the phone had to be replaced, not repaired) and charged me. I wish I'd been able to talk to someone directly from the beginning. Also, the website wouldn't work from my phone.

My son had lost his phone and a new phone was shipped overnight. Granted, I was not happy about spending the $200 plus dollars as a "deductible" but we needed the replacement quickly and it was. I did think appreciate that, as I filed the claim at 4:50 PM and it was still sent the next day.

I was so pleased with Asurion. I was able to access the claim online and get my phone delivered by the next business day. Thank you so much. It's difficult when a person has teenage kids. Thank you all and God Bless.

Asurion handled my insurance claim wonderfully. The customer service rep I spoke with was friendly and helped establish my claim. It was smooth process, and I got my phone the next day. Returning my damaged phone was simple too. Thank you Asurion!

My son's iPhone was crushed and we contacted Asurion to get a replacement. It was an easy transition and the iPhone came in the mail within three days!! So glad we had the insurance and would never be without insurance again. The customer service was very helpful. We are very pleased with the overall experience!

My daughter lost her phone while she was away at college. Her cell was the only way we had to communicate with her so it was very important to us to get a phone back in her hands asap. We were very pleased with the help we received in replacing her phone. We were able to get a new one sent to her overnight.

Broke my phone at 9pm and had a new phone the next day!! Easy to follow instructions and cost way less than a phone would. Also super easy to filling in claim form online. Never had a live person but seriously didn't need one. For me this coverage is worth having.

Fast and easy to handle for son's replacement in a timely manner. Would recommend to a friend for their family. Only problem is the find your iPhone disconnect is extremely confusing especially if phone is broken or lost as has been the case when I have had to use the policy.

After my Pixel had a drowning incident I called Asurion to replace my phone, which they did. The process was easy and I was back up and running with my refurbished phone. Within 4 days the replacement phone crashed. It happened on a weekend and the phone wasn't sent to me until Wed after I called wondering where my phone was. I finally received replacement phone#2. Everything was fine for 2 weeks then it crashed just like the first one. I couldn't make or receive calls, it would restart without warning, touch screen freeze, and no Bluetooth. This happened over labor day wknd, so another long wait for replacement phone to arrive. It's been a little over a week and so far so good, except a few people have text me and I've not received their texts. I will be troubleshooting this issue.

The service provided by Asurion is always quick, easy, and on time. I have never had an issue with them having a new phone at my door the next day. Now if I could just figure out how to stop breaking the phones I could stop needing this amazing service.

I was very pleased with the helpful customer service and time frame of receiving the new phone. The customer service representative made sure to answer all of my questions thoroughly and was very patient and understanding when answering my questions.

I was warned that if you start your claim after 5 pm don't expect your phone for a couple of days. I started my claim at 7:30 pm and the replacement phone arrived 3 pm the following day at work via FedEx. Amazing.

We had a great experience with Asurion. They were super fast with shipping a replacement phone. We were able to complete everything online which was convenient. They made it so easy to replace my son's lost phone. I will definitely be continuing our insurance plan.

I very complete satisfaction about Asurion. I like it. Not too much problem when I claim online. Your service is very fast and the best possible customer care. I received item after 2 days claim. Unbelievable... Love it. I hope Asurion improve more for customer always following and believing.

To get my new phone all I had to do was fill in the online form which was only a few lines and I had my replacement phone almost immediately. It took 2 days only because I filled out the forms on a Saturday, they don't deliver on Sundays. The replacement was the new Moto Z2 Play, a model that had just been released only 2 months prior to my getting it. I'm quite happy with the new phone. It does far more than my old Galaxy did. Having insurance through Asurion, on my phone, was such a worthwhile investment. I'm glad I did it and of course I have it on my new Moto Z.

The replacement cell phone I received has a touch screen which does not work properly. I have to press very hard on the screen and often the touch screen does not work at all. It's frustrating and I'm very dissatisfied with the replacement. The customer service was good and I received the replacement in a timely manner. I'm just not sure what to do with this awful replacement. Please let me know if there are any options.

The phone was stolen while working out of state. The claims process was surprisingly easy, and the service was very responsive. The replacement phone was in my hands by noon the next day! I was very impressed, and will continue to cover all 6 phones on our Verizon plan with Asurion!

Had to have 2 phones replaced. Representatives were very polite and helpful. Received replacements the next morning. This was a wise investment. I would recommend this service to anyone purchasing a new phone. Because my previous phone had been discontinued, I was given several choices for a new phone. I think the replacement phone I chose is a better phone than the one I replaced.

I dropped my phone and broke it. Not even a picture. Pulled up ASURION and ordered a replacement. Got it in two days. What a life saver. I use my phone for work so it was important to get it fast. Would have gotten it the next day if have ordered just an hour earlier. It was already after 5PM.

We returned my daughter's phone due to damage. We had a hard time getting the claim approved. Once we did, we took the old phone to Verizon to have them assist us in taking the phone off of the iCloud. They said the phone was good to go. I received an email from Asurion saying that it was not removed and to follow the instruction on the website. We did this. I have screenshots showing the phone is not on my daughters iCloud or on our home iCloud.

Within 1 week of purchasing our new phones, there was an accident which left one of the 2 completely crushed and unusable. Asurion’s process for making the claim was very easy. The one drawback was having to pay the additional fee to get the replacement. However, that's somewhat of an expectation.

Always good experience, this is not the first time and always have a good response from your company. Thanks. I can recommend Asurion everyone. This is a good insurance company. I had more than 18 years with your office and it's ok.

People have a good customer service. They are polite and patient. Person who helped me knows what is doing having acknowledgement of the kind of service that the company provide and also they have a promptly response of your needs. Good service. Whatever that say, they comply with. They have a good service in general.

My phone fell and the screen crack and was not able to peer on. Thanks to Asurion I had my replace the next day. I would recommend them to anyone. I also like to follow up call to remind me about sending back my damage phone. The customer service was great.

My screen stopped working so I contacted Asurion for a replacement. I had the iPhone 6S - once I got it everything worked on it but the camera was blurry. I was about to go on vacation and knew I would need my camera. They got me a new phone in two days and on top of that they were out of the iPhone 6S so they sent me a 7S at no extra charge! Amazing!!

I had a new phone delivered to my residence in less than 24 hours. :-) Everything lost was replaced including an extra pair of earbuds that I didn't ask for. The replacement phone was like a brand new phone in the factory box.

Broke my phone, and it was replaced with new one from Asurion. From the claim process to when I received my new phone everything was handled in a perfectly professional manner. Thank you for the professional way that your company helped me.

My son's phone got dropped in a lake. A Verizon employee helped us turn in the claim. It took quite a while, but once he got a person from Asurion on the phone the claim was a breeze. We had our new phone in a couple days.

I was very pleased to see that in one day I had a replacement phone. It was late afternoon on the day I misplaced my phone and I went immediately to Verizon. They contacted your insurance company and a replacement phone was delivered the very next day.

My phone came the next day. I had to do another claim and I had to go through some verification because it was so soon but it was to protect me from someone filing a false claim. Makes you feel they are watching out for you.

It was very easy to enter the phone insurance info online. I had no hassle and was sent a brand new replacement the very next day. I was very thankful to have the insurance and very happy with the process! Thank you. (:

You kept emailing me after the phone was send back to turn something off or it would cost 500.00 dollars. You should of did that before it was send back. And the first time I called they talk in circles and I just hung up.

You did an awesome job getting us the phone quickly. It was a very stressful situation getting the phone stolen. You guys have always done a great job at helping customers, I wouldn't want help from anyone else. Thank you.

First I had someone from Asurion's providers come and fail to correctly fix my screen, after paying the appropriate deductible which is not cheap. Then after that failed to fix the problem, I was sent a refurbished phone. However this phone was clearly not refurbished correctly either. The battery runs down very quickly, and will go from 50% to 1% in a matter of seconds (literally) and then when I plug it in, it says it has 45%. It is not reading its own battery and making it impossible to know how much battery life I actually have. If you are going to provide refurbished phones, they need to work correctly! The only reason I am giving two stars instead of one is that I was sent the phone so quickly when I alerted Asurion to the first phone's issue.

I was very pleased with the way the situation was handled. I was very glad to get the phone the next day, it has not had any problems so far. Thank You very much! Asurion was very helpful and walked me through all the steps that was needed.

Asurion was good about replacing the broken iPhone. I think however AT&T have a better plan than that one with Verizon. The replacement price was $149-199 from Asurion with Verizon. The Asurion replacement cost was $112 from AT&T. We may have used the insurance once in over 5 years. My daughter however with AT&T hadn't used her insurance in over 2 years and got an upgrade plus paid less then I did with Verizon. Same problem, same insurance company (Asurion), different providers. Now why is this?

Our damaged phone was replaced with no problems. We reported this to the company and a replacement was received within two days along with all the necessary equipment needed to go with it. I would recommend Asurion to insure your cell phone through.

Very happy with everything. The turnaround time was amazingly fast. Would recommend to my friends. The timing was nice. I got a free tablet out of it. People at Verizon store very helpful life with all the stuff for this trouble. Thank you for all your help.

The iPhone had been dropped and, had a severely cracked screen. It also would not turn on. The phone was replaced with no problems. The finder had not been turned off b/c the phone would not cut on, so they sent instructions.

The customer service repeats one of the best to have ever dealt with. Very calm, courteous and knowledgeable. It was a no hassle, headache transaction and I had my phone in 15 hours! Wow! Exceptional Service. Thank you very much???❤️

Asurion makes the unpleasant experience of phone loss pleasantly efficient. I manage the account and all the phones for my family of 5 and don't have the time or energy to spend on the replacement process. Your customer service, professionalism and efficiency is very much appreciated. Thanks!