Asurion Reviews

I love the quick service that I receive with Asurion. It only takes a few minutes to file a claim online and the device arrives the next day. The monthly premium is well worth the service. I highly recommend Asurion insurance to wireless subscriber.

The agent that helped me replace my broken phone was very helpful and expedient. I would highly recommend this insurance again. I accidentally broke my phone and had a replacement within a week. Really fast.

Great insurance coverage. Did what they said they would by replacing my damaged phone in a timely manner. Had a cracked screen and a stuck power button. They didn't give me any trouble and quickly sent a replacement. Asurion is worth the money.

I ran over my phone with my tractor and Asurion had a new phone to me the next day and I was back up and going shortly after that. The un-install of Find my iPhone before I packed up the damaged phone was the hardest thing about the replacement. I would like that to be easier but I did find an Apple rep that walked me through it. But overall I am very happy.

Very helpful! Super fast shipping! Blackberry Priv unavailable so they gave my wife an upgrade to a Galaxy S8. I would highly recommend Asurion. Very good customer service! They definitively went the extra mile for me and my wife, we will continue to use their service.

The first phone I received worked for less than 24 hours before just completely turning off. Now this new phone that I've had for about 2-3 weeks glitches when using the keyboard and tapping on the screen. Very unsatisfied with the amount I pay for insurance through Verizon and having these issues.

The replacement phone I received appears older than the model I had and the battery life is terrible. My previous phone would last easily all day but this new one dies after only a few hours and the charging port doesn't work very well. It only charges with certain chargers and it can't be moved while hooked up to the charger or it will disconnect. It's terrible, I'm completely unsatisfied but the thought of having to switch all of my information over to a new phone again is disheartening...

We definitely appreciated the fast and efficient claims process. Start to finish, it was easily initiated, shipped out promptly, and arrived with clear instructions for setting up / transferring service to the phone, and return info. With teenagers in the house, this isn't our first run with replacement phones, and as usual, Asurion is a blessing!

After paying for coverage 26 months, my Note 4 got a small lens Crack and battery would not hold. I filed a claim and received a refurbished Note 4. Phone would not work... locked up, was extremely slow, dropped calls, and could not run simple apps. Verizon had tech support do a test and results were there wasn't enough RAM. Same phone, nothing stored on it yet and I had not downloaded any of my old apps except the weather channel. I called to request my $149 back and was happy I had not sent my old Note 4 in. I was told they would send a return box and refund my cost. It's been 11 days and still waiting on return box. For the $234 I paid for insurance coverage plus $149 cost for replacement, I would never take coverage out on a device again.

On the night before the first day of school, my son's iPhone was broken beyond repair - these days that's a tragedy. I am happy to report that Assurion replaced it quickly (next day) and hassle free. So far (1 mo.), no issues with the new phone.

I recently had a water damaged device and used my device insurance with Asurion to get it replaced. My experience was 100 times better than I expected it to be going in. I found it was extremely easy to file the claim on their website, and then a new device arrived in the mail the very next day! It was super easy to activate it and then I was back in business less than 24 hours later. Also, sending back my damaged device was equally just as easy as they provided a padded addressed envelope that I simply dropped in the mail. I got emails all along the way to keep me advised of the status of my claim and my devices. The whole process was super easy from start to finish, went very smoothly, and was super fast! I am extremely happy with the way this whole thing worked! 5 stars to Asurion!

It was ok but for a new "refurbished" phone it sure doesn't stay charged long. My old phone last two days. This one last maybe ten hours. Battery is garbage. Got the phone to me in a timely manner packaged nice and tight. Didn't show up damaged. Phone lags at times.

Quick and easy, that's all... My warranty was honored and it was worth paying a small portion to be covered. The Customer service was great. I have 4 kids with phones and having insurance is a must, Asurion is a class act outfit. I really appreciated having my phone delivered by UPS too.

I am not happy at all. I'm still waiting on a replacement device because the first device had loose parts, a chipped screen and it was filthy. Every time I call they tell me it will arrive in 3 to 5 business days! That was almost 4 weeks ago!

The online process of completing a claim is pretty straightforward. My only complaint are the chats. Every time I would contact a rep I always felt rushed to get off chat. They wouldn't try to answer my questions fully because they had to look into my account. But at the end my question was answered.

Overall I was satisfied with the replacement phone. My only dissatisfaction was that the clerk at the Verizon store tried to tell me that I did not have the insurance. When I insisted that I did, He then found it in my records. The phone arrived the next day, preprogrammed.

Cracked screen from a simple drop in car. I still cannot figure out how that could have caused such damage. Agents in Canby are the greatest and have helped me restore data. Thanks for these angels. Hoping your new screens are better protected. I bought the special screen protector and it did not work.

Had to replace a broken Iphone 6 plus, got the same phone within 1 business day after the claim was filed! Received detailed instruction for activation and deactivation of damaged phone. And reminders to send back the damaged Phone in the provided envelope.

The process of filing a claim and getting the phone was seamless and quick. The frustrating part came after the fact in deleting the phone from the Find my iPhone App. We followed their instructions and spoke with Asurion rep as well as Verizon rep and even after phone was deleted I still was getting emails from Asurion that my phone was still not deleted and I would get a fee. I received a couple of these emails and had to call each time and explain what happened and each time told should be ok. I hope it is after last call.

Customer service was very helpful and treated very well, I'm delighted by it. She went ahead and fixed the previous awful customer experience I had and besides I got complimentary couple items as gifts, earphones and an USB unit and I thank her for that. I definitely would recommend this insurance to a friend or more.

It was a very easy process to replace my phone. Everyone was very helpful and patient with me. I would recommend this company to everyone. I had a little problem understanding the process but that just me not knowing the term of uploading but once I figured that out it was smooth process.

The entire insurance process was easy. Filled out online forms. Paid deductible. Received new phone and activated it then sent old one back in pre-postaged envelope that was sent with the new phone. Did not have any issues with the transaction.

Replacing phone - Very easy and timely!!! Thank you for making the experience great!! The only thing I was nervous about was turning off the 'Find the iPhone' setting. If I didn't do it correctly I could have been charged $500. But I believe everything worked out great. Thanks again.

It was a great experience as I broke my new S8+ mobile in the 2nd week and I was really devastated but Asurion saved the day for me and replaced my mobile. The process was pretty much simple and they delivered the mobile on time.

We are satisfied with the replacement of the phone but thought that it would have been replaced that day from the store stock. It would have been inconvenient for us if we had been waiting for an emergent phone call from our health care provider.

Asurion replaced the lost phone quickly and I'm very happy with the service. They quickly changed a stressful situation into a great relief! I will definitely continue to have this kind of coverage on any phone that I have in the future. Thank you!

Next day shipping couldn't get better. Y'all have sent me a messed up phone but y'all got me a new one the next day. I haven't had any problems from y'all or the phones I have. The only problem I have is I wish y'all had like a 30 day return policy to where we wouldn't have to pay our deductible.

Claim was put in late afternoon, and I received my new phone the next day. There was not a exact replacement phone available at the time of my claim. I was given two different options that were satisfying replacements. I now have a Samsung galaxy s7 that is working well for me.

Your service was exceptional. However it did take longer than I wanted it to but it was not your fault. It was my own. I typed the incorrect phone number for my device in the space for device number, which put a hold on the claim. But your service was amazing and I appreciate all your help.

Other phone was smashed by car running over it, a new replacement phone was sent out immediately that was good but replacement phone has some problems with it like the battery not lasting as long as it should and certain apps not being accessible.

I was told it would take 3-5 days to get a stolen phone replaced, it's been 11 so I contacted Asurion about when it would show up. It's still on back order and the same generic answer of it should ship in 3-5 days, but they are out of stock. I asked if I could go to the local Sprint store to get a phone as they have plenty (I checked last week after the first conversation), they said that's not an option. I've paid these thieves $13 a month for close to two years now plus this phone that's been on it for 2 months prior to the theft. It's bad enough the 'insurance' is only paying half the price of the phone, but to be lied to about the availability is just too much. I will be closing down my accounts when the month I've already paid ends.

My daughter broke her phone while on vacation. Although the claims process was easy, and the phone arrived a day later as promised, it had the wrong SIM card, and it was useless. We ended up having to go to a store and buy a new card (not covered by insurance) so the phone would work.

My screen broke and would not function correctly. The phone was replaced. I dropped my phone and there was a tiny pebble that hit the just the right spot and broke the screen to the point that it would not function correctly. I called and was told that I had a deductible. So after I paid that he/she said the replacement phone was on the way.

New phone was sent quickly after paperwork was done. The Verizon store initially had the papers in my wife's name since she lost her phone, but the policy was in my name so we had to re-submit everything. As soon as we did the transaction was easy.

The phone eventually came but it was later than expected. We didn't get everything the way it was told us. The representative was not clear on how to get the claim started and then it took longer than we were told to actually get the replacement phone.

Broke my phone... Got a new phone the next day... what more can be said! Filled out a little paperwork and emailed it back. Phone shipped the same day. Same phone I had, just new and worked great. All I had to do was change the SIM card out.

Replacement Phone defective but still excellent service - The phone was not perfect though. The screen was already coming off the phone a bit but we didn't think it was enough to call and complain about. But now it has been dropped and the screen is cracked and it is coming out completely. This has nothing to do with service so I am still getting a five star.

The rep who helped me was absolutely stellar and wonderful. They gave amazing customer service. Getting the phone in just 1 day is the icing on the cake! I don't know what I would do without my phone for more than a day haha. I would absolutely recommend everyone insuring their phones through Asurion.

I am more than happy with the services Asurion provides. We have three teenagers and it is worth every penny spent on warranting their phones! Accidents happen every day with them, with Asurion, they're never BIG accidents that we can't handle!

Dealing with Asurion was a pleasant experience. Replacement was received promptly with little to no hassles. Cause for lower rating was due to the fact that I agreed to pay for insurance to protect my purchase but, was never informed by sales representative that there was a $100.00 deductible. Surprise!

The entire process worked out great! The new cell phone was delivered like promised. Then the phone that wasn't working was sent back in the package that was sent to us. Yes, I would highly recommend for everyone to buy the Asurion insurance plan!

Perfect experience, easy, very fast shipping and easy directions, perfect phone, just over a great experience. Glad I bought insurance for my phone and glad I have other phones with this insurance. Won't have to worry if something happens to any of my other phones.

It was easy to reach people at Asurion to input the information needed to replace the phone my daughter's broken phone... and just as she was leaving for college. She was driving across the country, so we wanted to be sure she had a working phone. Paying that insurance paid off. Great job!

We were very happy with the phone replacement process and how easy it is to follow the online claim filing system. We received the replacement phone right away. And the broken phone return method was very convenient and easy to complete. Great job!

Everything went smoothly. All your employees were courteous and efficient. The replacement telephone was better than the original. The new telephone was shipped overnight. One of your employee even e-mailed to be sure we got the phone. I would highly recommend the insurance company to anyone.

The girls were very nice and helpful!!! They handled in just a few minutes... explained to me very clear how to return my broke phone and how many days I had to return it so I wouldn't be charged the price of a new phone. I would recommend this company to my family and friends... I can't say enough about the good service I received.

Iphone got wet. Wouldn't work right. Was replaced the day after claim was submitted. Wish it wasn't a one hundred dollars deductible though. Happy with new phone replacement. Working just fine. Would recommend this insurance to anyone. The agent that handled this claim was knowledgeable and courteous. Good job.

Claim was processed fast with not questions about what happened. Did not make the process hard to do. Replacement phone was sent in a timely fashion and was easy to return defective phone in package supplied with the replacement phone.

Cased phone stopped working after a short drop to carpet. Verizon was very quick to react as soon as they found out it was insured. The only inconvenience was the one day wait. Everything went as it was advertised. Happy to have the extra sim card and the phone charger.

We were very pleased with our experience with a Asurion. The overnight delivery of our replacement phone was very much appreciated. Thank you for your prompt service. The steps were easy to follow. We would definitely recommend using Asurion to our friends and family.

I paid $199 for my phone brand new. Insurance was 9.00 per month. My phone broke after 13 months after paying $117 total in insurance premiums. They charged me $150 to get a refurbished phone, so I now have spent $267 on a refurbished phone that I originally paid $199. Keep your money, Asurion is a rip off.

Asurion provided great and very helpful service. They were very quick to send a replacement device. Very pleased with their service. I would be happy to use their service again. I would highly recommend their service to anyone needing device coverage.

My Daughter's IPhone damaged beyond repair. The Asurion website was very easy to navigate and easy to file request for replacement. The new IPhone arrived very fast to my home without any issues. Finally an easy process to fixing a problem.

Happy with the customer service and complete return process. However, the replacement iPhone has issues. The GPS in the phone is not working properly. It is not accurate for the location of the actual iPhone on the map. The app is working fine, it seems it's the actual iPhone itself is not functioning properly.

Been great even though I've been cracking my screen a lot lately and the techs have installed faulty equipment. But you guys have always made this right and fast. Thank you for doing your job. Love when things I pay for works as it should.

Your were very pleasant and helpful. I was very happy with your service. I would recommend to anyone that buys a phone that they get the insurance for it because it does pay if you have an accident or lose or your phone!

Neither of the Asurion phones required signature upon delivery. Nor was my doorbell used upon delivery. 1st insurance phone (Aug) was stolen also with other items, see Yreka PD from 1307 State Hwy 263, Yreka, CA 96097. Activation of the phone went well.

Your quick response and quick start package exceeded my expectations. Thank you. Instructions were clear. Condition of phone was excellent and packaging perfect. I would gladly recommend your service to friends and colleagues as your service is the best I have ever seen.

So glad I purchased insurance for my phone. After it was badly damaged I got a replacement (literally next day!) that was in great working condition for only $150. Worth the time up front to sign up and great service on back end.

My sons phone was cracked due to him dropping it and many of the functions were no longer working. I then remembered I had insurance with Asurion. After a short questionnaire about the phone and the damage I was told hat a total replacement phone would be coming in the mail. We got the phone the VERY next day! I was impressed. I shipped the damaged phone back in the pre-paid envelope and his new phone is working great!!! The whole process was so easy! I couldn't believe it!!!

My Asurion representative was more than professional, polite and helpful. The claims process was super efficient and was resolved in just a couple of days. I provided feedback on her specifically through the telephonic survey. This was my first time to ever file a claim and it was super easy.

Lost phone claim went rather well. The most impressive aspect was the delivery which arrived on exact date promised and it was a Saturday. When needing to talk to a live person, the prompts and wait times are frustrating, but most of the process is handled online.

I have been taken care of every time we had to use Asurion, but I will say that all of the refurbished phones that we ever got, didn't do very good, we always had some kind of problems with them, but Asurion does stand behind it.

The phone was replaced with one that malfunctioned after a few short weeks. I was told there was a limit on the number of times the phone would be replaced. If this is the case, why was I still paying for the insurance?

Had a new phone next day... Easy to understand instructions online. Amount for insurance is reasonable and to replace phone was very reasonable. First time I had ever had to use my insurance. Was very impressed on how everything was handled.

The first replacement phone you sent lasted 2 weeks before it stopped working. It is now at my local Verizon store. The second replacement phone you sent never even turned on! It is also at my local Verizon store. They couldn't get it to turn on either. I am currently using an old phone that I kept while I wait for my new one to come in. I was charged $149 by Asurion for a phone that did not work which was replaced by another phone that didn't work, so BIG FAIL!!

They took care of my concerns with accuracy and politeness. Everything was great. I got my new iPad then I return the old one and they sent me a confirmation saying that they received it and everything was good. I recommend this to a lot of people. Thanks.

The claim was filed quickly and the replacement was sent out very fast. I was very happy and surprised that the replacement phone was there the next day. It was very difficult to save and transfer all my info to the new phone. I still have not been able to complete that process.

Asurion did exactly what they said they would do. I had the replacement phone next day. Instructions for activation were clear and easy to follow. I will use them again if I need to replace a phone. My experience was great.

I have to say that these guys have great customer service. Just like back in the "Good ole days." They are very nice and actually seem like they care. They're also extremely fast sending out a replacement phone. The whole process is easy and painLESS. However, the 1st phone I received didn't work properly so I called on a Friday to let them know. I got another replacement the very next day; ON A SATURDAY!! I've been having problems with my 2nd phone, so I'm going to have the pleasure of talking with a customer rep again.

Phone stolen... day later had new exact phone. Great service!!! Easy application at Verizon store by phone. Store employees handled the call for me and put me in contact with the insurance hotline to make the claim. It was a very easy process.

The customer service you provide at Asurion is the greatest. Thank you so much for working hard to resolve any issues that I've had with my device. I appreciate you guys at Asurion because you go above & beyond the call of duty to make sure that your customers satisfied.

The customer service is excellent, It was an absolutely painless process. I would highly recommend to insure your phone with Asurion. I have been using this Insurance for years and believe me they have been more than worth the premiums!

The process and shipping was great. The phone I was sent has a line at the bottom of the screen. I'm aware the phones are refurbished. I just hate the line that prevents me from scrolling to the bottom of a page.

The experience was very frustrating. Due to the fact you needed a fax service to submit a claim. They make it harder than necessary to file a claim. I feel $150 to replace my phone outrageous. I pay an outrageous amount each month for replacement coverage. And to have to buy a replacement is unfair.

My new phone came very fast! Really appreciated that! I did my claim one day and then my new phone came the next day! I was very surprised because normally it take at least 2 days with some companies. I would gladly recommend this company to others!

The experience with Asurion to replace my broken phone was exceptional and I can't thank your support staff enough for making the process so easy. I would encourage folks to always have this insurance plan for their devices. Thank you.

I was disgusted with the final product of the insurance. I have had several phones and paid Asurion for several years without making any claims. All I received was a refurbished phone. I didn't buy or have a refurbished phone. I feel that as much as has been paid, I should have received a product on par with the original purchase.

Everything was "First Class". From going to the Verizon store and finally receiving the new phone. Instructions were great and the timing it took to get the new phone was reasonable. The box to return the old phone was helpful. All in all you guys did a great job! Thank you very much.

My experience with getting the phone was great. Unfortunately, the phone is not working properly. The screen seems to be ultra touchy, and when I am talking on the phone, if it even briefly touches my face, which is impossible NOT to do, I end up suddenly face timing someone, or dialing random numbers during my call. I looked online to see if there was a setting I could change, but found nothing. I am not happy with my replacement phone at all due to this problem. It is extremely annoying.

I am happy with the phone that I got to replace my broken one. However I didn't get it for 3 days after I did my claim and paid the $149.00 for a replacement phone when I had only had my other phone for maybe 6 weeks if that long. I would recommend that you change the way about doing a claim and have real people to talk to to do the claim, isn't that what they are being paid for?

Our only complaint is that silver iPhone 6S wasn't available. The person on the phone said it was gold, but it was really a pink-gold. My son wasn't all that impressed, but what could we do? Other than that, the experience was great. Thank you!

We were very pleased with the quick response. The new (?) phone was delivered the next day but it is already beginning to lock up and I am wondering if it is a rebuilt. I lost so many pictures because I had to return my phone intact with the chip so I didn't get to transfer them to the new phone. All in all your service was good. Thanks.

My experience was as always great, my third time all was super customer service. Had all the answers and provided me with a phone the next day, very easy and painless submission of problem. I would highly recommend this service to all my friends.

The initial service was great and phone arrived very quickly. However within days of activating phone I realized the speaker is terrible and people I call often can't hear me so I have to use earbuds. I was in the middle of traveling across country and selling a house so I didn't have time to deal with getting a replacement. Now that I'm home, I've had two very long calls to Asurion in which I was told to call back at another time. So now I will have to make a third call tomorrow to replace this junk phone.

My phone was damaged when our dog jumped on me and knocked it out of my hands. It landed on the sidewalk and the screen cracked. I am not very tech savvy and wasn't sure how the process would be to replace my phone. Without the help of my children or spouse I was able to send in my phone and set up my new one. It was that easy to do. The directions were short and simple. Thanks for a great experience.

Replacement Iphone6 s plus. It was troubling because I didn't have the exact date when we lost the cell. So I had to keep submitting forms like 3 times. I had to wait a couple of days to receive it due to that. Especially when you need your cell ASAP! I cancelled my insurance cause it was so much trouble to get it all worked out. Yes I got the cell replaced but it was a hassle to do so.

Phone was replaced within 24 hours with accurate tracking. I was very pleased particularly with the deductible. The online form was very easy. It's an quick response. This was much better and easier than the previous process which seemed to want make you feel as if there was some intent in not replacing the insured item or product.

The shipping was fast. I received my phone with no problems, and I returned my old just as the instructions said. I will definitely be using this service in the future if or when I break my next phone. I would recommend this product right away to people looking for a solution to broken phones and plans that are too cheap to get anything really good out of it.

Lost my phone and Asurion had my replacement phone the next day. I'm very pleased with the fast response. So glad I had the insurance in place. I would recommend anyone tp definitely get the insurance on your phone. Well worth it!! Thank you for all your help.

My son let his phone take a dip in the pool. Didn't come out of it. Phone replaced promptly and we got a replacement quickly! He was happy, I was happy and the replacement phone wasn't new but just amazing!

Service was prompt in repairing my phone. However, the screen replacement process damaged my phone's camera. So then the company replaced my phone, but the process was daunting. I had to go to Verizon to call about the replacement, since you can't call from the insured phone, but that was the only one to which I had access.

Phone was in good condition; however, my phone will not hold a charge. I shouldn't have to replace the battery as soon as I get it from replacement protection. I did receive phone in a timely basis but with a deductible that expensive then phone should be in perfect new condition.

Dropped my XL in the parking lot at my work and the back glass shattered! This happened on a Monday. I had my new phone in my hands the following day! The process was SO smooth I could hardly believe it. Thank you so much for the fast service!

The replacement you provided was executed quickly. The service transfer to the new phone went well also. I am thankful for how well this replacement went. I had waited before I made my claim, because the transaction might have disrupted my phone setup and service. Thank you.

Have used your services a couple of times over the years. As always I get a great product in return for my damaged phone. Have always recommended your services to friends and family. Thanks again for your services. Know I will need you in the future because of the line of work I'm in my phone sometimes takes a beating.

The turnaround to ship the new device was very quick as promised and the instructions were very clear to follow. My only complaint is that the battery life of the replacement is terrible. In one 15 minute drive using Waze, my phone went from 70% to 20% battery. Then after charging for 5 minutes it was back to 70%. Clearly a refurbished model with a shorter or older battery life. Disappointed in that given the cost of insurance plus cost of replacement.

Outstanding customer service. Expedited delivery service. I would not recommend a plan without this service, a #1 in my book. My daughter's phone was stolen (hopefully it will be recovered and the perpetrator will be prosecuted). My wife, a week and a half later had lost her phone (new to a smart phone). Didn't have locator setting active. I'm sure it will turn up in the future because it was active for a few days before the battery went dead. A few years back my other daughter lost her phone at a concert and it was returned in the mail, some weeks later.

I didn't get my phone in 24 hour, but 2 weeks instead because my phone model (only a year old) was out of stock. I still had to pay the full amount of my deductible even though I didn't get my phone when I should have. On top of that the speaker on my phone started malfunctioning after having it for a week. I know that this review won't really matter because Asurion essentially has a monopoly on insurance for Verizon customers. So they will continue to get business if they give good service or not. I would love to be proven wrong, I am about to submit another claim since my phone is already malfunctioning. Hopefully there will be a quick turnaround and phone is still under warranty. I would love to hear from someone concerning the company's lack of good sound fundamental business practices. Thank you.

At first, Asurion wanted to replace my phone with an upgraded model of the one I had. The problem was that the newer model wasn't as good as the one it was replacing. The specs (standby and usage time) on the average, were 1/3 less. Other specs were also not as good! They finally gave me the option to replace it with a much better and more expensive phone (top of the line) at no charge so it all worked out fine!

Best customer service. Lightning fast turnaround - got my replacement phone in LESS THAN 24 Hours. All of my devices are insured and it's worth every penny. Our devices hold our whole lives and I couldn't go more than a day without mine. I highly recommend using Asurion.

The sales representative was one of the best. He was quick to help and very informative and helpful with all my questions. And I received my new phone very quickly. I have never had a problem with this company and would recommend them to everyone I know.

Replaced PHONE That HAD a Cracked glass. New phone would not work after the first day. Relieved 2nd phone which worked fine. Got 2 new phones in 2 weeks. The phones arrived on time. The process worked good. I just got a bad phone the 1st time.

My son broke his phone and he had a replacement soon after I filed the claim. That phone actually had issues with the screen so I called and they overnighted another phone and so far it has been working great. Thanks much!

My husband left his phone in the grocery cart. When he went back to retrieve it, it was gone. We continually called the number for 72 hrs but no one will picked up so we called Asurion & within 24 hrs the replacement phone was delivered to us.

Overall good, but the replacement phone was delayed a few days because the web form I filled out was not entirely clear about the final step to send the form. I was expecting the phone to arrive, for several days until I checked back and saw that not all the information had been sent.

After the first replacement phone failed, I was sent the new replacement. So far, I'm happy with the new phone. The Galaxy S6 is a nice phone but I was disappointed I couldn't use my old memory card in the new phone. But at least this one stays charged more than a couple of hours. Thank you for working with me!!!

It was slow at first, once I understood what was required of me the procedure went smoothly. I would definitely recommend your company to my friends. Only in the beginning was I unsure of what was required and found Verizon unhelpful, but assuring tech help was great.

We were so glad to have this insurance on our daughter's phone. She was without her phone for less than 24 hours because Asurion was on the ball and overnight a new phone. Very happy customers. It was very easy to fill out the paperwork and even came with a postage paid return stamp.

Phone had been lost and when it was returned it had been damaged. I placed the phone call and answered a few questions and a new phone was sent out. The person helping me was kind, knowledgeable and understanding. Very simple and easy process.

Highly recommend using this service, easy to talk with someone and speed was excellent.

I thought the process of ordering a replacement for my lost phone was extremely easy. I truly appreciate the fast service. However I had to go to the store to get the correct SD card since the wrong one was sent.

I was very pleased overall with the process. You were quick to reply, phone was sent out immediately and took only 2 days to complete. I broke it and contacted on Saturday and was up and running on Monday. I only gave you 4 stars because my phone was new and it was replaced with a refurbished one. I do realize this was probably deemed necessary by you, but I would have liked to get my original phone back in the process somehow. Other than that you were outstanding.

Was threatened to be charged $500 if the turn off my iPhone wasn't done. Hope I don't get charged. How is a person to do that if the phone is broken and no access to a computer? Ok with the delivery of the replacement phone but not happy with the customer service.

Loved the online applications and fast no hassle service. I received my phone promptly and had no trouble connecting it. The operators are very friendly and are sympathetic to your situation, not making you feel guilty for breaking or losing a phone.

Fast and very helpful. No hassle. Easy to submit documents. And the representative when I called once was nice to deal with. Made my experience great. Fast shipment. The phone was in perfect shape that replaced my old one just like brand new. I got a fresh start.

The phone was only 3 days old so we were frustrated with the timing. Then, there was no way to complete the claim online. We don't have a printer handy on the road and Verizon acts like Asurion is foreign - said, "It's not us so we don't have form." Finally, our son with the broken phone is at college. No shipping to colleges also seems like a second antiquated part of the process. Cost me $56 to turn around and reship the same box from Asurion to him for next a.m. delivery.

Great assistance with replacement of phone. Even contacted store to get additional information where we bought the phone in Indiana. Very pleased. It was delivered to my son as promised and its accessories too. Also helped with a warranty on gadget guard that was purchased.

Asurion was very fast at replacing my phone (Moto Z2) that had dropped out of my car and smashed on to the concrete, they even upgraded my phone to the newest phone model available, in which I was very happy with the new model. Thanks so much.

Except for the backorder on the phone that I was replacing that caused a 2-week delay in the shipment of the replacement phone everything else worked out just fine and I still have full mobile protection on that device just in case something like that happens again. The deductible for that particular device is a good price range and wasn't too hard to afford.

It took over 3 weeks, multiple phone calls, both from my personal phone and from Verizon store, a cancelled order (from Asurion) without notification, incorrect data info on store regarding other phones and no communication in regards to Asurion coverage. It was a nightmare trying to get a phone and was finally resolved after a call from Verizon which took over 2 hrs in which once we thought it was resolved they connected us back to the normal agent where we had to start all over again. They finally got me back to A manager who then told me they didn't have my phone so they upgraded me to the S6 which did not have the same storage capability or battery replacement that my S5 had. The phone I got is ok and is functioning. I suggest that Asurion review their pricing policy regarding accounts which have 4 or more phones. If someone would like to discuss the issues that I had, feel free to contact me at **.

The replacement device arrived quickly but the device itself is not great. Every time I start the camera there is a mechanical noise and it takes a few second for it to stop and for the screen to stop glitching.

Overall I had a good experience filing a claim for my son's iphone online. I thought the process took a little longer than I had expected but I understand you have to go through a verification process because of fraud.

Fast and super easy claim process. My replacement device was received within 24 hour of claim submission. Instructions for activation of the new device and a return envelope for return of the damaged device was included. Asurion simply can't be beat. They are the best and I highly recommend them to anyone. Thank you!

It was WAY easier than I thought it was going to be. Very good service! I would recommend this to anyone with kids. Return envelope included. Very nice. Email when you received it was nice too. Thank you for making an easier transition.

My phone with all the accessories was stolen from my car 2 weeks after I purchased it. I requested if Asurion can provide a new device so I can get everything back. I was promised I will get a new device. Mail arrives and I found a refurbished phone... anyway I decided to keep it. After restoring it I found out the home button doesn't work properly. I call in for a new replacement and I explained again my situation. The representative assured me I will get a new one since they had in stock. I wait for the mail just to find out there is a refurbished phone again. I had to leave after 2 days outside USA so I didn't have time to change again. Overseas the phone freezes 2 times and I had to wait for battery to die to restart the phone. Answering calls sometimes doesn’t respond. I need to close it and call back. So that the service I pay for...

I was pleased at how fast I received my new phone and the help I received from customer service. I would recommend this to a friend. I feel confident with their competency to fix the problems or issues with phones.

My screen went out after a couple of months with my new Galaxy S8+. My new phone arrived in a couple of days and there was no hassle or complaints about Asurion's service. I just wish there was a lower deductible than the $200 I had to pay... But, that's better than paying full price for a whole new phone.

Was told I would get my phone the next day by 1200. Didn't receive it until 2 days later, blamed it on FedEx plane problems. But if you promise it to be there and it isn't they failed no matter what. Should have been given a discount because of but wasn't offered anything. Spoke with some jackleg supervisor and was told didn't have to be delivered for 30 days by contract. Well if you say it will be there next day when you file a claim then I think that supersedes what your contract says.

Very surprised with this service. Sent in damaged phones and receiver replacement phone within 24 hours. Was a little surprise by the replacement cost. Was not a long hold for customer service. The customer service agent answered all my question. Overall very good service.

I was very pleased with the promptness of replacement! Great service, but I dropped the phone upon opening it and cracked the screen! I tried to do a quick replacement immediately as I'm still dealing with a cracked screen, but was directed thru ID photo etc, don't know what to do now! Except deal with cracked screen! I'm not knowledgeable as to follow up with taking picture of driver's license etc and email or forwarding to Asurion. Please assist me! Thank you very much.

It is not a matter of if, it's a matter of when your phone will be damaged. With Asurion, it's no problem. I opted for replacement, and it was fast and easy. You can also opt for repair. My screen was badly cracked, and since it was going to be a major repair, I got the replacement. No problem.

I loved this insurance although it was a bit on the pricier side! And it was a bit confusing upon returning the device. I was unsure if to put it in a box or how to track it to make sure it got to you. Other than that it was quick with the overnight shipping and instructions were easy to follow through!

Very great service on the phone getting to me in 24 hrs. People I talked to was great and very kind. I would highly recommend going to you to all my family and friends. People who helped me answered all my questions and helped me out. Thank you so very much for all your help.

My phone was taken on Saturday evening and by Monday evening I was up and talking again with my new telephone. Great job explaining at first if we could get done quickly it would go out that night. Very considerate.

The person that I talked to was very professional and kind. I got my phone very quickly and easily. The instructions to set up my new phone and clear my old one were clear. I would recommend Asurion to anyone.

I was so worried and sad about my phone. I used my broken phone for almost a week but I was scared of getting cut on my face. But you replaced it for me, now I don't have to worry. Thank you. I am happy.

In the past, it was always a nightmare to get insurance to replace a phone. I was so surprised how easy this was! It only took one phone call and it was all handled. I wasn't given a hard time or asked a million questions designed to get the insurance company out of paying a claim or replacing a phone.

The new phone was delivered very quickly with really good instructions, however the phone itself was disappointing. I understand that they're just refurbished phones, but the one I received was in cosmetically worse shape than the broken one I sent in. The aluminum edges were dinged up and very sharp while the sides were stained light blue from being in someone else's pants pocket. That being said, I'm glad to have a phone again so quickly.

Was quick and very easy to claim, got phone almost asap. Wish the deductible was slightly lower considering how far I was in my payment plan with the phone. All in all a pain free experience and glad I had coverage.

Great Service! Filing a claim online was very simple and quick. My claim was approved within minutes. After paying my deductible, which was minimal compared to purchasing a new phone I received my phone replacement the next day and was very happy with the whole experience.

I called to check on if I could get a 2nd replacement since my GPS was not working correctly. I thought I would have to do a lot of paperwork since I had received a phone 1 yr ago. The person I talked to did everything and I had a new phone 3 days later!!!

Made an in home repair appointment online and waited til the end of the appointment window to call since no repair person called or showed up. Was then informed that this service was not available for my phone. Why would the website say this service was available for my phone if it truly wasn't?? I asked for a refund of the $49 I paid for the appointment and was told it was done. Coincidentally I received my bank statement today and it shows the refund was never issued. Now I will have to call again to ask for the refund to be issued.

I had completed cracked the screen on my phone. It was so bad that I could barely make out the numbers to call anyone. One call to Asurion and I was shipped a brand new phone overnight. It was simple and quick. The customer service representative was so nice and answered all of my questions.

The new device fixed all my problems with the old one, however the new device has an issue of its own. I thought it was just a spoof but it continues to happen. Over and over. The phone will spontaneously reset. At completely random times. Sometimes it happens multiple times a day and sometimes I go days before it happens again. I will be calling to talk to someone about this to see what can be done to fix it.

I really appreciate it the customer service being so helpful with me when I lost my phone and I was calling to get it replaced. I didn't get hassled and I got excellent service. I really appreciate a company that their customer service agents care about the customer's needs.

Here are the facts: We needed 3 Gizmo Gadgets replaced. We received 1 functioning Gizmo Gadget, one broken Gizmo Gadget and 1 Gizmo Pal. When it was time to return the broken replacement I had to walk through the same series of questions with 3 customer service representatives and then was told the part was not in stock and that I should try to buy it from a store and hope for a replacement check.

Husband was fishing with our son. Started to fall. It was either into the lake or seriously injure leg. He chose the lake. Phone was in pocket. Entered claim as soon as he got home. Phone was delivered by the time my husband had to go back to work. Which is great for us as my husband is a long haul truck driver who is out for 6-8 weeks at a time. Great service.

Everything was on time and in the manner it was explained. I was very satisfied with the experience. My equipment was what I expected, and I would definitely recommend Asurion to a friend for future use. Thanks for being a company your customers can depend on.

I had to replace my damaged cell phone, which I dearly loved, and dreaded having to conduct the entire transaction online. Your system made it so painless. Now I love my new phone!! Thank you for making a difficult time easier!

Awesome company. They sent the iPad out through FedEx. When FedEx said they delivered but we did not receive it, Asurion sent another one through UPS next day delivery. When FedEx found our package Asurion sent us a barcode for free shipping back.

I have 2 accounts with a total of 6 devices (for my children, my mother and for my professional life). I have had the best experience with Asurion every time I have needed to use it. Customer service is outstanding. The rapidity of replacement is exemplary. Best customer service of any that I have needed to use!

I have had several phones over my life replaced by Asurion. They have always been very good. This last time I got a bad phone and they immediately sent me another and several other items to go along with my phone. Never asked for it. They just did it.

My son's Galaxy s8 stopped charging. Getting the phone replaced with Asurion was fast and easy. Within three days we had a replacement phone. They even sent an envelope to return the broken phone. I highly recommend insuring your phone with Asurion.

We purchased the in-home electronic policy and pay monthly to insure these devices. My daughter's laptop broke and they took so long to fix it that she went back to school in another state. We called numerous times (took hours to get through to someone who had even a little bit of knowledge) and she said she would ship to university. We called to confirm again because UPS sent us notifications that the package was delayed. They still had the university address so we felt confident it would get there.

Couldn't be happier, took care of everything that I needed, got my new phone out to me very fast and was able to understand everything that I had to do. I would definitely recommend. Great job and keep up the good work.

Quick and professional. Phone rep very knowledgeable and helpful and I was very happy to have my new phone delivered so quickly. I was disappointed that I still had to pay such a large copay as I had my phone over 2 years.

Great service. The shipping was very fast, everything about the claim was easy and I'm very satisfied. The only thing that I'm disappointed about is the cost of the deductible. But it sure beats having to pay for a phone replacement.

I was very satisfied with Asurion in replacing my phone after the theft. The representatives were professional and courteous and walked me through the process. I will continue to carry Asurion protection. I was so happy to have a phone so quickly.

After I filed the claim, my new phone was delivered in two days and the return instructions for returning the damaged phone was so simple and clear to follow instructions. In conclusion, the process was seamless and hassle free. I highly recommend and endorse Asurion.

My phone was unfortunately damaged and I visited my local Sprint store to file claim. They told me I had to file online or call in. Filed my claim on a Saturday and was told by a rep at Sprint I could add the deductible to my Sprint bill. They refused to do it. I've had friends from other carriers use Asurion for an insurance claim, and do that exact same thing. So I paid the deductible and it was supposed to come next day shipping. Sent it via UPS and it was conveniently delayed. Won't be paying for this any longer. Just gonna go get the Apple Care Plus cheaper and same day service. Thanks for nothing Asurion!!!

The exchange went very smoothly. We had no problems getting the new phone. The return method was also very simple. I would recommend this company to anyone needing insurance for their phone. I can't think of anything else that can be said other than "good job".

Sent us a phone that did not work, then when we had to buy a new one from Verizon because of time crunch, they would not refund money. Just awful customer service. Not sure why we had insurance! Please keep in mind they are not part of Verizon when they don't want to be and are closely associated with them when they want to be.

My son dropped his phone and the screen broke on it (S8+). It was quickly replaced without a problem or any hassles from anyone. My only "concern" about it was the fact that I had to spend $200 as a deductible. That is a bit crazy, in my opinion.

This is the second refurbished phone I have in this model and both glitch often. Phone also gets warm off the charger and when on the charger. The paperwork was a big issue to fill out the second request where I had to print out a paper, scan in and then to be denied for something very little.

I'm very please with your service, very easy and quick. Very pleased with the woman that took care of me. She was pleasant and very helpful. Hopefully don't need the service again but if I do it will be an easy experience.

It was helpful, fast and efficient. I received the phone on a timely manner and was able to resume my activities as usual. The amount of paperwork was minimal and easy to submit. The representatives were able to answer my questions. Thank you.

I was disappointed because after we revived our replacement iPhone 7 the camera went bad within a few weeks. We assumed the warranty would cover it but because we were sent a device that was not under warranty. Why would I get a device that wouldn't be covered was sad.

My son's replacement phone lasted less than 2 months. Now I am fighting to get you to stand behind your replacement. It was $175 which was ridiculous for something that doesn't work. My son is stuck with nothing. Please stand behind your product.

I was really pleased with the speedy delivery on my replacement phone that I dropped in water. You can't get much faster than that. I just think $200 is a lot to have to pay after paying for the insurance. Thanks though for the speedy delivery.

I submitted a claim online for a broken phone the evening. The process was extremely easy. I received the replacement phone the next day. It came with instructions to set it up which was also easy. I was impressed with the entire process. I was dreading it initially, so it was a pleasant surprise.

I called in to get a replacement because my phone (Samsung Galaxy 7) which was already replaced by Asurion failed after just 4/5 months. I could tell it was refurbished and required a new one because of not wanting another to fail on me that quickly. It took me several hours just to get HQ to respond and agree to this.

It was very pleasant dealing with Asurion, but the replacement device was more defective than my damaged device (HTC10 with cracked screen), so I returned the former and kept the latter, so the whole experience was not satisfactory.

My grandson recently dropped his iPhone and needed to replace it as quickly as possible due to his work and school. Excellent and prompt service. Very easy to return damaged phone. Couldn't be more pleased. Phone representative was also very helpful and patient.

In the 15+ years that I have had Verizon and the many times I have ordered a replacement with Asurion, I've never experienced such terrible customer service along with such a poor replacement phone. My replacement phone is worse off than my original phone. The screen goes off and on as it pleases, I have to restart my phone multiple times before the screen will actually go back on. My screen freezes and Siri just talks non stop until I turn off my phone. The list of issues that I have could go on forever.

They were very quick from the time I placed the order until I received the replacement. Plus they gave very adequate time to return the phone to make sure I had everything transferred. I'm very happy with the results although I hope I don't have to deal with them again.

I was satisfied with the efficiency of getting the REPLACEMENT PHONE, what unfortunately is a refurbished phone and the speaker is trash on it. I don't feel like going thru the process again to get yet another refurbished phone what could also have the same issues. For the insurance costs and the deductible amount it would sure be nice to get a phone that functions properly.

I was pretty satisfied with the work y'all have done for me. Thanks a lot for everything y'all provided me with. I am enjoying my new fixed iPhone 7. I Will Tell my friends about y'all and how good of a job y'all have done for me. Thank y'all again, till next time.

The Asurion phone replacement process was straightforward and easy to use as long as you had all of your customer and phone information readily available. The replacement phone came with good instructions on what to do to activate it and get your information from your iCloud backup. Get your information together, pay your money, and get the new replacement phone.

While at away at college my daughter's phone became broken/unusable. I received excellent customer service from my initial call to Asurion! My representative was extremely knowledgeable and equally helpful. Delivery was timely as promised and the process was made so easy! Return was equally smooth.

Daughter's brand new phone was stolen while she was with friends on vacation in Florida. Tried to retrieve it there, but had absolutely no luck, so when returning home, she needed a Phone replacement. When ordering I had no problems or hassles, phone came overnight, would definitely recommend.

Submitted claim online at about 1030pm and received replacement device the following day in the early afternoon. Definitely recommend the Asurion protection plans as these are devices me and my family depend on and we cannot be without for extended periods of time!

My phone was stolen along with my purse. I use my phone constantly in my business. I logged onto my Verizon account to disable the phone. The Verizon site directed me to the Asurion site to file my claim. I filed a claim online and had my new phone the next day. Thank you!

Asurion was very courteous every time I had to call in to get my phone replaced. I never had to wait on hold for very long. I really liked that my phone was shipped NDA at no extra charge to me. I would refer Asurion to a friend.

Best Insurance Provider. It was so streamless to get a new phone!! I had two unfortunate incidents happen to me within one month and Asurion was great at responding back to my inquiry. Having a phone shipped to my home and once when I was traveling. It was an easy process to get me back with a phone.

The screen cracked near where the plug in for the USB cable is and the home button and all of the other stuff is. I checked with the Verizon store locally and they said to contact Asurion. So I did and after paying the deductible they shipped A replacement next day.

I am blessed that I had insurance with Asurion. I put my purse under an automatic faucet while in the bathroom. Did not realize this and most things in my purse were ruined, including the phone. Asurion worked quickly to get a new phone to me. I would recommend them to all who have a phone.

The process was easy and quick. The forms are easy to fill out and answer the questions. It is a very stressful to be without your phone, but your customer service quick response made the experience much less stressful. Very happy with your company and have recommended to everyone I know they need to get your insurance. Thank you very, very much.

I have the insurance on my cell phone as I am a construction worker and I am very glad that I decided to carry the insurance on it. My cell phone was damaged at work. It was very quickly replaced within 24 hours as told. I was very happy with customer service and the way it was handled and taken care of so prompt.

Great turnaround time with no issues. I broke my screen and I needed a repaired screen or phone. I was able to upgrade to the S8. The online website was very user friendly. I received my phone with no issues and in good working order.

My claim was very easy to file and I received my new phone overnight. Very satisfied! The Asurion team was very helpful and very professional. It's nice to see that there are people out there that still actually believe in customer service.

My phone was ran over by a vehicle and I returned what was left from the phone, which was difficult because the phone was mostly shredded. I visited Verizon Wireless, which was close to the end of the day and assisted me through the process.

This was the first one. Was done good. The second time when my phone got damp was a nightmare. Your people were telling me my phone is not waterproof and that I would pay a lot of money and the technicians left me with a phone couldnt do anything with. Went to Best Buy and they fixed it in 10 minutes. Really my phone is Galaxy 7 Edge. It is waterproof. Seems repair service doesnt know anything about phones. Thank you.

Asurion has been nothing short of perfect (relative). My first replacement device (Certified Refurbished Apple iPhone 7+) came very quickly as promised, but had a hardware issue with the Rear Camera and Flash. The Customer Service rep was so kind, understanding, and helpful, being fully competent and getting me set up with a 2nd and final replacement device that actually arrived at the end of the very next day. The first device's hardware problems were not the fault of Asurion, and the company and their Customer Service Department were both very, very fast, efficient, and friendly. Definitely a 5 star experience - enough for me to actually take the time to leave a review it seems!

Overall okay. My camera lens appears more scratched on my replacement than it did my original device. I understand there's a 10 return policy on old devices, however, given that I have a Moto Z Droid, the bumper screens were on backorder (and I'm still waiting for mine) the only ones available were compatible with the Play and Force models. Obviously I don't want to damage my phone again, and for the thinnest phone and given the mod attachments, the case seemed cumbersome that I had purchased and broke only a week after purchasing my $40 case when I went to put a mod on.

Was given a website by my Verizon dealer to navigate for a replacement phone, because I had insurance on my daughter's phone. Website was very easy to navigate and had a replacement phone in 2 days. Directions were clear and complete and very easy to follow.

My replacement phone arrived is less than 24 hours and was easy to set up. All Asurion employees were 100% helpful. My tracking numbers were provided within 2 hours and were hyperlinked in the email for easy access to the FedEX company who provided the delivery.

The process was quick and easy and everyone was polite and explained things well. The service was so quick and simple, I had no problems taking care of replacing my broken phone. It is well worth the money to have the insurance and deal with Asurion for replacing covered issues.

Was on vacation, dropped my phone, broke the screen and Asurion got a phone to me the next day! Works great! The people I talked to were wonderful! Never leaving them! Customer service was so helpful! Fast shipping! Made the vacation even better!