Asurion Reviews

Great service and very accurate, would recommend to friends and family. Customer shrive has always been professional and receiving my merchandise is quick and satisfying. AT&T has always been fast to correct any issues and my sales rep is the best for our small business.

I appreciated they are supportive and well communicating most of all I thankful for the new iPhone I receive with new charger and ear headphone. And I know Asurion been there when I needed a new iPhone. Mostly easy for me to send back the device iPhone and well detailed instructions given.

I lost my phone and called to report it. I had my new phone by the next business day. Thank you Asurion. If I ever need help like this again I will definitely be sure to call you guys again. Your service was friendly fast and absolutely no hassle. Thanks again.

While I didn’t like paying a deductible, I enjoyed the service by the att reps who helped set our phone up. Setting up at the local AT&T store made things much easier and it went a lot faster than if we tried on our own.

I was very pleased with how fast I got my replacement phone. The first phone I received didn’t work, but I called around 5:00 pm to speak to someone to let them know that the replacement phone did not work, and before noon the next day, I had the replacement for the replacement. The process to send in the broken phones was very easy and Asurion paid the postage. No complaints whatsoever.

I was so impressed with how easy the process was to file a claim, how quickly we got a new phone, and how nice and helpful the man was over the phone helping me set up her new phone!! I highly recommend this insurance to anyone!!!

I broke my phone and I had my replacement in 2 days. No hassles. Thanks Asurion for your professional and courteous service. I would definitely recommend them to friends and family. Very easy to set up and switch over the phone. No stores no lines.

Quick turnaround; No Hassle ??? Submitted claim on New Year Day and had the new phone within 48 hours. Copayment was also shockingly low for the New IPhone XS. The plan was definitely worth having especially when you just don’t know when you will have to replace these expensive devices.

Great job of getting wife’s lost phone replaced. Easy to work with. Thanks??? Agent was very helpful and phone was delivered on a quick timing. Wife’s phone has still not been found. Glad we have been insured this time.

The rep was pleasant and extremely helpful. He was patient and precise. He was able to assist us with all of our issues related to my new phone. And he did so in a short amount of time. Thank you for the help!

Service is very fast, it took about 24 hours and I received a brand new phone! Everything needed to return the old phone were also provided. When mobile phone breaks down, it is very inconvenient but with the Asurion service and help it was a good experience.

I pay for the insurance with Asurion on my wireless device through AT&T. $18 a month for both of our lines. In the coverage it says screen repair is covered. One time in 15 years I submit a claim and the rep with Asurion tells me I’m not eligible for the repair and will have to replace the entire phone for $300. It feels like such a scam. Saying things are covered so people pay for it and then say it’s not eligible for said coverages? It’s not right. Then I get some jerk via chat who acts condescending and rude the entire time while I’m already upset and frustrated.

Was very satisfied with all the folks at Asurion that helped with my claim and activating the new phone. I received my replacement phone the next day. Couldn't have asked to be treated any better. Excellent customer service.

I spoke with a Representative regarding my lost phone claim on a Wednesday and my phone was delivered by FedEx the next day. Thank you all so much. It was very stressful not to have my contacts or by worse, not being able to have communication. You all was a blessing.

After experiencing the shattering of my iPhone 6 screen, Asurion was able to replace it within 2 days. Thank you so much for the quick service. I was up and running within another day, and I appreciate the nice people on the phone who took down the details of this experience, and facilitated my new phone using my insurance.

Horrific Experience! NASTY people, with horrific customer service skills up their corporate ladder. Asurion knows that they can get away with their poor customer service because the chance is if you have an insurance plan on any electronic device, Asurion is the underwriter. Sounds like a Monopoly to me?

I cancelled my claim with them and they still charged and sent me the phone. I returned the phone and it’s been a month and some change and they are stating they have not received the phone. I call every day and spoke to numerous agents including supervisors that hang up on me and was no help. They did not care whatsoever. So fart and worried to take someone’s money. Not to mention they lied. Few stating they have the phone and then harassing me they don’t. I will not stop and continue to fight for my money. They are fraud and not professional at all.

Very Good. Take care of it. I called one day and the next day I have my phone. I liked it. I’m very happy with the service they gave me. Thank you. Good insurance company. I recommend them to everybody. Thank you for the service.

New phone arrived the next day. Took Asurion and myself a couple of days to get everything worked out on updating the new phone because of technical difficulties. But we did it! Hubby happy to have his phone back and working again.

First time using my insurance for my iPhone. After claim it was stated I would have my replacement phone the next day. I thought well that means a few days. I was wrong. I indeed had my replacement phone the very next day. I use my phone for business and I appreciated the overnight phone so that business didn't miss a beat. Insurance and this organization was a great choice as they did an outstanding job. Thank you!

Very fast customer service and extremely fast delivery! I couldn’t believe how fast my phone shipped. I filed a claim on the January 3rd 2019, and received shipping details the very next day. And not only was it the next day, it was overnight shipping included in the cost.

The screen on my old phone stopped working unexpectedly and AT&T walked me through the insurance process. My new phone arrived within 3 days and I love it! Quick and painless process. This is why I pay for insurance. Thanks!

I was very impressed by the way I received my new phone. I enjoy the size & weight of the phone. I enjoy the clearness of the pictures. I have to learn how to used the phone. I will be going to the attic branch soon.

The only issue was having to download, print and scan back in the forms. Which I could not do until I came back to work which delayed getting my phone several days as it was the holidays. Seems like there would be an app to make this process simple.

The service was very fast with no apparent glitches. Really appreciate being up and running again so quickly. Being able to track the status of my claim was helpful as was the availability of technical support if I needed. Hopefully, I'll not need the service again but it was nice to know it works when needed.

Shipping was quick and I was satisfied with what I received. I received my phone the next day after my claim was made. This is the first time I had to order a replacement and I am very surprised to how quick things were.

The process is easy to navigate with clear and concise directions. After completing the notification process, Asurion delivered the phone within 2-3 days with no issues. My daughter was able to activate the phone with no problems encountered, making a difficult situation less bothersome for her. Thank you!

The system would not let us change our address to the proper one, so the timing of the process was delayed. In the past, Asurion worked wonders for us. We received our new phones within four days and there were no issues.

Thank you so much for promptly replacing my phone. Your insurance service is worth every penny. I will continue with Asurion in the future as you provide me with peace of mind. Thank you for your good service. I really appreciate it.

My wife had issues with her home button on her phone and some connection issues. She filed a claim online and received a new phone in just two days. Returning the old phone was made easy by the box and shipping label and instructions included with the replacement phone.

My sons phone stopped working and you had a replacement there within 24 hours. It was fast and easy to get the replacement and there wasnt any hassle. Your staff was very courteous and efficient. We would recommend this to anyone.

The replacement process ran very smoothly. Lots of information to get the replacement phone up and going. The deductible of $75.00 seems high to have received a refurbished phone. Especially given the monthly insurance costs. Additionally I wanted to get the latest version and offered to pay the difference, but that option was not available,

Wonderful job! They came way out to my farm in rural Tennessee and fixed my screen which was completely over the top service! I would have been happy if they had just told me to drive to the nearest service center. Very professional and prompt!!

I experienced a very quick and easy phone claim process with Asurion. The shipping process was very fast and my new phone arrived the second evening after claim placed. I was back up and running with my new phone. Thank you for a very efficient claim process.

New replacement phone was delivered in less than 24 hours. Easy to set up and switch over to new phone. The lady that I called to help me get the AT&T service was very nice and helpful. Took less than 5 mins to switch the service over from old phone to new phone. Grateful for the 12 month warranty as well in case any issues come up with the replacement.

I was very impressed at how easy it was to make a claim and got my replacement super fast. Sending back my old device was also fairly easy, all the necessary materials were included in the box along with the return label. If you are looking for phone insurance Asurion is the way to go.

At first I was very disappointed as I have dealt with you in the past and never had a problem. But after all the issues got worked out I was very happy... I'm also old enough to know that the days of (the customer is always right!) is long gone. People have gotten so corrupt and or just plain manipulative and sketchy! I can totally understand your hesitation to file claims as fast as you did 10 years ago! I reiterate people are sketchy, as I've heard stories about adults bragging to the fact of how easy they ripped off such similar companies, in which I always grow very upset for the basic fact that the price always gets raised and only hurts the loyal honest consumer! A few times after contacting you guys I had the misfortunate of being stuck on the phones with one gentleman who either thought I was lying didn't know what I was talking about or was plain dumb... I'm sooo glad.

The claim process seemed a bit difficult, but once able to complete that process at 6:30 pm, the new phone was received the next morning! Good instructions, etc. New phone camera is not as good as the camera on the phone that was turned in. Will see if someone more expert can correct the photo application on the new phone as is less than acceptable.

Great service. Speedy activation. Excellent customer service rep. Very helpful and patient. Shipping was fast and convenient. Although the filing process was very hard for me. I'm on an account with a relative and she's the primary account holder. I'm authorized on the account to be able to do anything but yet I still had to contact her and she works a lot so there was a big delay for me in getting the phone. She tried to upload to the documents overseas and was unsuccessful. She made it back to the states same issue. Eventually, it worked.

Filing a claim was pretty simple, I only had a problem when trying to put the delivery address in the system. I actually called and the representative was very helpful whom was very pleasant. I have been with AT&T and Asurion for some time and I don't plan on leaving. Thanks for all of your help.

Representative was friendly and courteous and able to resolve my issue. Had to send a second replacement phone due to the first one not working properly. There was no hesitation in sending it out. Received it the next evening after I placed the call.

Asurion was a breeze to work with and got me my phone within 48 hours, which is SO fast (I live in HI, usually things take extra long). My only issue is with AT&T because I have my phone, but no service! The phone, however, came super quick and in immaculate condition, and the claims process was SO easy to do online! Thanks, Asurion!

The Asurion customer support was knowledgeable, friendly and efficient. The replacement phone was received as expected in 2 days and the AT&T phone support to set up phone was outstanding. This was a seamless process and much appreciated. Thank you.

Phone came so fast! Was very easy to use. A good service to have on your phone. The phone came in less than 36 hrs. Has to be replaced due to speaker issue and charging. I recommend using Asurion in the future. Thank you.

I was very happy with the prompt and courteous service from the Verizon representative, and the quick delivery of the new phone. The rep was very knowledgeable and nice. Thank you very much and keep up the excellent service. Thanks.

I got good service and great answers to my questions. I did not have to wait long on my wait time. The operator was kind and very courteous. She was very professional and yes I would recommend this services to others.

The representative that I spoke to took care of the problem immediately. We had the new phone within two days. The phone was not the color that we expected, but we made it work. Thank you for this service in order to protect our investment.

You guys are awesome. I lost my iPhone 8 Plus and was able to get a replacement and put the deductible on my phone bill. That was great because I was broke and needed a new phone! Thanks for everything and I’ll recommend to a friend.

Extremely helpful representative. Fast delivery of my replacement iPhone. The Asurion tech representative explained the entire process to me in detail. Answered all questions and concerns that I had. Will definitely recommend to family and friends. Keep up the great service.

Replacement device arrived very quickly and in perfect condition. No complaints whatsoever. Very easy to mail my old device back with the provided materials as well. I would certainly recommend this service to anyone I know that has a similar problem.

Very easy to do and came quickly, always have a good experience with Asurion. Never have any hassle about anything. I'm happy I purchased the protection plan with my phone to be able to use this service. Definitely would recommend.

This was first time to submit online. Also some people may not have access to fax machine or scanner. Luckily we had access. Got replacement fast. Was fairly easy. Prefer to file claim in store. If we hadn’t had to go to scan and upload in other location I would have given five stars.

My granddaughter broke the screen on her phone. I thought it would be a hassle to get it replaced, but I was really amazed how easy your representative made the process. I had already had the mind set that I would be transferred to at least four or five different people before I got to someone who knew what they were doing, it was really refreshing to be transferred only once. Thank You, AT&T.

It was quick and easy. There was no problem with them receiving my phone or getting my new one. Last time I tried returning a phone with another company they lost it in their warehouse but gave me the runaround.

Unfortunately, I lost our iPad. After searching for it for almost a month I finally decided to file a claim. The iPad was on backorder but as soon as it was in stock, it was ordered. I even got it the very next day with the 1 day business shipping that Asurion offers! The claim process is so simple and quick, it seemed too good to be true. I’m so glad that my device was replaced and my only regret is not filing a claim sooner.

The experience was great. Everyone that we talked to were helpful and professional. We were fearful of it being a headache for friends told us about when they did their claim with other service providers. We were very pleased and shared with our friends.

My experience with Asurion was very good. The people were friendly and helpful and my problem was taken care of very quickly. Very professional and sensitive to my issue. Thank you to each and everyone for helping an old man in a time of need.

Wish it was cheaper to replace the device and that it wasn’t such a pain to get a hold of someone. Overall the experience isn’t bad and the new device is delivered quickly. Need to be able to add more devices without it costing an arm and a leg.

The exchange was quick and no problem with anything thanks for protecting my phone. Lost, stolen or broke they will replace it!! The battery would not hold a charge so I called in a warranty and they replaced the phone.

Loved the process. It was easy to turn the paperwork in and get the claim taken care of. There’s nothing I’d change about the process. Thank you having all the options, print, fax and photo. This is what made the process the easiest.

I was very pleased with quick action to put me back in service. Thank you for sending not only the new phone, but a few extras that I can enjoy along the way like a charger so that I can have one in both my cars.

My smartphone was stolen. Asurion provided a very high level of professional service/response to my problem. The solution/replacement was provided in less than 24 hours! I would highly recommend this service to anyone who owns one of today’s high end smartphones.

Having lost my phone in a lake, I was sure it wouldn't be covered. I spent 3 hours trying desperately to fish it out of a damn near frozen lake in 30' of water. I left sad and upset that I just threw $1200 in a lake. I was beyond thrilled to see my insurance covered it, and I only had $149 deductible. The claim process was quick and easy. It was processed immediately and I received a brand new upgraded phone within 2 days, INCLUDING the NY holiday in the middle! I'm thoroughly impressed! Thank you so much. You made a tragic situation a simple solution.

After my phone went through the washing machine Verizon was great about replacing the phone. I had a brand new phone the very next day. Very satisfied with the service. Would recommend everyone have the protection insurance on their devices.

I am pleased with the service I received. I feel like they had done more than expected. I had problems on the internet with getting a new phone, when I called; the person helping me had actually got me a better deal than I could have gotten on the Internet.

This was a quick, easy and understandable process. Tiffany, the customer service representative I spoke to on the phone, was extremely sweet, helpful, and detailed in helping me transfer everything to my new phone and set up my new phone. Thank you for your help and the killer deal.

My phone’s screen was shattered and the phone was totally messed up. I was having trouble making and receiving calls. I was pleased with the expedited service from Asurion after my phone broke. The whole process was easy. They give you adequate time to send back your device.

I broke my phone somehow when it was in my pocket but I was back up and running in about 36 hours. It would have been even less, but I wasn't home the first time they tried to deliver. Thanks Asurion!

This is my first use of my phone insurance on my iPhone 6s for a cracked screen. I did an online claim and it processed in one transaction. My options were to repair the cracked screen or replace the phone. I chose to replace the phone. Most likely it is a refurbished phone, but it definitely is more "agile" than my iPhone I had been using for almost 3 yrs. My replacement came the next day, not even 24 hours had gone by. I had assistance in getting it set up, and I used iTunes backup to restore my information. I had a good experience.

The Asurion associates were very knowledgeable and helpful. The Insurance claim app was very easy to use, and the chat feature work very well. They shipped out my replacement device very quickly, and it arrived within two business days. Thanks Asurion!

My son was away at college when his phone stopped working. The claim was verified and the new phone was able to be shipped directly to him at the university in another state. It arrived quickly and everyone was very helpful. Thanks!

The customer service representative was incredibly helpful and explained the process of returning my damaged phone. Also, she cleared up an issue that was going to delay me getting my new phone sent. She took time to properly assess my situation. And she was patient and kind. (That kind of person is difficult to find these days. And, usually, they end up higher in management. She’s headed that way!)

In the end, impressed that I have a replacement phone in hand. Thankful for that, but when paying a monthly premium for this insurance, perhaps the bar should be higher than just relief that “it actually worked” & replacement phone was received. Positive: a lost iPhone X was replaced with a brand new iPhone XS - not a refurbished iPhone X, so essentially an upgrade. Score! Negative: not guaranteed to receive same color phone you had. (Received rather gawdy gold after losing space gray. Bummer.) Positive: the claim processing/approval/ship-out-the-warehouse was lightning fast. All in same day, matter of hours. Negative: the ship/receive process wasn’t as seamless as it could be, by far.

This process was hectic enough and Asurion made it quick and painless, tracking number for the new device, and a walk through step by step process. Thank you so much for making a hard situation easy. The return box also came with the labels and the tape so you just had to take it to your closest UPS store!

Lost my iPad Mini during a large family event. I suspended the device and hoped it would turn up. When it did not, I filed a claim. Asurion replaced the iPad within 2 days start to finish and even replaced with a higher level than my original device. Thanks Asurion for the great service.

Device was damaged and could not be repaired. There was a problem with the touch screen, could only tap keyboard with a stylus. Could not hear through the device speaker, only sound was through the speaker phone, Claim was filed, approved and a replacement device was received the following business day.

We called to get the information needed. The agent was very helpful with instructions and answering questions. The service was efficient. The replacement arrived on time. We would recommend your service. We understand we have a full year warranty on the equipment (iPhone 7).

You did a great job of getting my replacement to me as quick as you could with it being the New Year's holiday week. I was happy to have received it on January 2. And if anyone ask me if they should get insurance coverage on their new phone purchases I would most definitely recommend it and your services and not think twice about it. Thank you for your support.

The entire experience was extremely efficient and easy. From the gentlemen on site in the AT&T store, the time my package took to arrive, to the instructions and service there to help activate my replacement phone. Hands down the most impressive service I could ask for. Thank you!

Called to file a claim and the process was incredibly easy and painless. I think we stressed out more about the thought of doing it than actually doing it. After we filed the claim and submitted the required documents, we had our replacement phone in just a couple of days. Great service!

Once I filed the claim I received my replacement phone within 48 hours. The ease of making a claim is very appreciated. The speed in which you got my replacement phone to me was also appreciated. I will continue to insure my phones.

My son dropped his phone and shattered the screen. The model we had was an older model and not available anymore. Asurion had to substitute for next model. Asurion was able to get new phone out quickly. We appreciate the prompt response time. Son is very happy with current phone. I am happy with the service of Asurion.

I am very pleased with the way my case was handled. The Instructions were clear and hassle free. I received my replacement device quickly and the whole process was smooth and painless. Again I am very very happy, thanks again!

The claim processed quickly and phone arrived next day... The customer service was excellent and we recommend to others. The new phone works great and are happy with our service and AT&T. Thank you for the fast and friendly service.

It was easy to submit the claim and my replacement device arrived within 2 business days - super quick turnaround! It's also very easy to return the old device as they provide shipping label, tape, and protective pouch for the phone. All around great experience!

I received my phone in less than 24 hours. I was amazed. My phone had an issue and would not charge. I thought it would take at least a couple of days so I bought a cheap fifty dollar phone and had the Sim card put in it. I would not have done so if I knew how fast the phone would come. The speed was very impressive.

My carrier wasn't listed here but it's Metro PCS, not AT&T and you provided awesome service! I cracked my phone screen by accident and your service was very easy and I received the fair very quickly! I would definitely use your services again in the future if needed! Thank you very much!

My husband and I were very pleased with the prompt service to replace his stolen phone. We would highly recommend Asurion. Very helpful and professional. We received his phone by the very next day as promised. They replaced it with the same excellent phone. Thank you!

I had my phone stolen at Miami International Airport. I have a residence in Florida and Ohio. My phone arrived promptly however at the wrong address, although it was verified twice to be shipped to Ohio. I called with the help of Verizon to get the matter fixed and have had nothing but problems and have still not received a phone. I have been told that I would receive emails, that everything would be fixed within 3 hours, that was over 13 hours ago. One of the reps accused me of fraud. I now have to have the phone shipped overnight to Ohio at my expense. The last person that I spoke to was a supervisor by the name of Jenette operator number **. She told me I would receive information within 3 hours, which I have not received.

I think it was too many people to go through. Too much info to send to fax, to email. It was more info than I have to give my car insurance for a claim. I think a little overboard for all info required.

Having needed this insurance in the past it proved once again to be valuable. While I hate needing to contact you, it always is a pleasant experience. Quick response, complete instructions, can't ask for more really. It made getting a phone back in my daughter's hands an easy task... Now if I could just get her to take better care of it. Thank you.

To whom it may concern. I really had a good experience with the lady I talk to she was helpful and very nice. The phone I had has been giving me problems from the time I got it. So far this new phone is working like a new phone.

Phone was shipped quickly and was received well within the timeframe indicated. I would only recommend a “what to do before you seal the box to return the old phone” checklist. I had to reopen the box several times to ensure everything was correctly completed.

Service was great got my phone fast especially because of the holidays. The deductible that I paid for my phone was good. Great customer service. I have used my insurance claims on other phones and the service is always great and fast. Thank you.

Unfortunately the phone had to be replaced twice but both times I received the phone very quickly, which was nice. However, it was frustrating the initial phone didn't charge and had to be replaced within days (after having all my information transferred over) so this meant another trip to AT&T for help which was a major inconvenience during the holidays.

It was quick and very easy. I rely on my phone for work and it was very appreciated that the phone was mailed to me immediately. I could track my order and the set up was very smooth. I was very pleased with all the service provided.

Took away one star because had to go thru a process to get my claim approved because of a typo in reporting date of accident. Called and they knew it was a typo but still had to wait for verification. Once this was taken care of the service, representatives, and service were top notch!

I cracked the back of my iPhone X. Although it was fully functional, I obviously did not want to keep my phone that way so I filed a claim. The price to replace my phone was more expensive than I’d like but then I knew this so it’s not an issue. That said after filing my claim which was simple enough, my new phone was delivered within two days and the setup instructions made it a breeze. I didn’t even have to call for assistance which they offer. I placed my old phone in the package sent with my new phone and that was that.

I'm very satisfied with the way my problem was handled, and resolved, and that my delivery arrived on time. I will gladly deal with Asurion more in the near future, as a happy customer when it comes to speedy and efficient service.

So fast and so easy. Got everything done and since it was like 7 pm I didnt expect to actually get my replacement the next day but I did. It was so amazing. Had no problems at all. And got my new device set up and going in a flash.

It was really helpful and I got my new phone very quickly. I would recommend this to a friend who has broken their phone and need a brand new one very quickly. I would use this site again if I need a new phone.

My phone was lost while traveling. The replacement was easy to obtain and was quickly delivered. I was told the phone may be back ordered but it arrived within 3 days. I was hesitant to get insurance thinking they would make it difficult to redeem. I was wrong, it could not have been easier.

I was impressed and more than satisfied with the speed and efficiency that I experienced related to the replacement of the mobile phone that I lost. The process required for fulfillment of the request that I required was easy and straightforward.

Service was quick and easy! I really appreciated the time frame and was able to be connected again the very next day. I would most definitely recommend this service to some of my friends because it is so simple. Thank you so much!

Warranty phone arrived promptly the day after I ordered it and had all the accessories that should've been with it. Nice work, would recommend that others use this service. Shipping the broken phone back was very easy with the included envelope with shipping label.

I definitely would recommend Asurion. When my phone was stolen, I was devastated. Asurion made to so easy to get a replacement phone the next day!! It was overnighted to me with super easy instructions. I'm so glad I had the Asurion coverage, it saved me so much money.

Great Customer Service!! Very efficient! Replacement arrived on time and very helpful in setting up new device. Thank you for the great service. Everything went as promised and delivered as expected. Each experience with Asurion has been great. We will always insure our phones.

Claim # **. It has been approved since 12/27/18 for iPhone X. I have called and spoken to 6 people. First they sent me a box with earbuds and no phone so they closed the claim and I had to open a new claim which is the number above. I guess they do this so that their numbers look good because they closed another claim. Every time I speak to a representative they tell me the same script. "Look online at phoneclaim.com for your tracking number. It should be there in 24 hours." I call every day and look every night. There is no tracking number. The worst part of this is that I am an AT&T manager and have worked for BellSouth and AT&T for 26 years.

I was having trouble with phone #1 and you quickly replaced it with phone #2. Unfortunately phone #2 had problems also and you sent me phone #3. I contacted you and let you know I was still getting messages off of phones ! & 2, which I have finally completed, and they will each be in the mail, separately, today. Thank you so much for your patience and all your help!!!

I received the phone very quickly and appreciated the ease at which I was able to make the request. Thank you so much! I appreciate it, especially during this stressful time of a car break-in. I received the phone within a day. Thanks!

Helpful to the fullest despite inventory. Resolved my issues completely. Went beyond protocol to replace my defective product with upgraded device. Representatives went to their team leaders to fix any process issues and did it right. A very positive experience.

My phone had been run over by someone's car and was completely smashed. I did have to wait over the holiday weekend, but it still got my replacement within a timely fashion. I'm not happy that it's a refurbished phone, but its working fine so far.

Very easy to navigate the entire process and I received my phone the next business day. Thought it would be a brand new phone but it was refurbished - like new but that was news to me. Overall the experience was seamless.

The back of my phone was cracked during an earthquake we recently had. I wasn't sure what to do. You guys sent me a replacement phone very quickly. I appreciated the help from the customer service representative, and how easy it was to make my claim through my old phone. Thanks.

This is the second time I've used your service once with my own phone. Carrier being AT&T and this time for my friends service through Verizon and each time it was handled in a timely and easy manner. The professional was great and so was the turn-around time. Definitely worth the money. I'm very satisfied and yes I would recommend you to all my friend regardless of carrier.

Asurion was very punctual on their claim and delivery process and took care of the matter instantly. The process was easy to follow and hassle free claim system was a plus. Definitely a 5 STARS for great service. Thanks Asurion Team.

The site was quick and easy to find and fill out. There was no delay in receiving the phone, had the phone within a couple of days. They were responsive in letting me know when they received the old broken phone. Very satisfied.

I really liked how fast and easy it was to get everything situated. Very friendly and helpful help over the phone, the new phone came in really quick and it was easy to send back... Very helpful services, I would recommend this help to everyone out there.

The customer service representative was very good and we received replacement phone in less than 24 hours!! This experience was easy and effortless which is very much appreciated. Thank you for all your help. I would highly recommend to friends and family.

Very fast attention and shipment of a replacement phone. The only problem was with the carrier. They deliver the phone to the wrong address, mine is ** and the delivered it to **. I contacted the carrier and told them I had not received the package. I was told they would open a track on it. Two days later I had not heard from them. The person at ** found that my package was at her front door and delivered it to me. The address was correct on the label, the carrier just delivered it to the wrong address. I contacted the carrier and advised them I had located the package and to cancel the track, they acted unconcerned and never said thank you or kiss my grits. I guess that is why most people call them unpredictable service.

The conversation I had with the insurance representative was intellectually expansive and thought provoking. The speed at which the new phone was delivered blew my mind. The bubble wrap within the box reminded me of an inflatable raft, and it held the old, broken phone in a comfortable pouch as it was shipped out to its warehouse grave, like a modern day Viking death ceremony.

The woman was helpful over the phone. She sent the email quickly and I faxed it easily. It was easy to go online and fill out the forms. I was surprised at how fast it was to receive my phone. I am satisfied with the service.

My phone was cracked from the back part and my husband's wouldn't charge anymore so I called to claim both phones. Everyone I spoke to was nice and clear answering my concerns. I received my devices the next day and called to receive help and they were also friendly and helpful with setting up the devices.

Happy with timeliness and how the phone was taken care of. Communication was very good! Got the new phone quickly and daughter is happy. Hope we do not have to use again but if we do I will know our needs will be taken care of!

Process/Claim was easy and so quick... New phone arrived the next day after claim was filed... We were delighted that this experience was faster and quicker than we expected. We are in our 60's and so we were not familiar with smart phones. But since we've joined others and bought smart phones we're happy we did because we were devastated when my phone was damaged and didn't know how or what were gona do. When we went to the AT&T store for help they directed us to go to Asurion.com... which we did and just followed the on screen prompts. Easy and fast... We couldn't believe it was that easy.

On the whole, my experience replacing a phone (that completely broke) through Asurion was good. Although I needed to reset a couple of passwords first, the phone came quickly, and the person available by phone to help me transfer information from the old phone to the new phone was fantastic. I only gave four stars because the new phone has a battery life that's less than my two or three year old phone that broke.

Process was okay. When phone is sent to you, they should include a sheet of paper with step by step instructions. So those of us who care to read will read and follow the directions. Instructions sheets help and can be saved and used at another time.

While requesting a replacement device the offer of one on one help to transfer data once the new device was received was suggested and an appointment set up. Not only did a representative call exactly on time, the transfer of numbers, photos and all the extras was so easy with the patience of the representative. Thank you.

Turning off my iCloud was handled by Verizon and I recommend that for all of your clients. It is not possible to turn off iCloud when the old phone cannot be activated. Your prompt action was quite surprising and should be advertised!

Good people who want to tell my friends and family. You are nice people. Good people. I would like to stay with y'all for a while. I like the way y'all help me out real good. Y'all were nice and courteous people. I would recommend to anybody to be with you.

Everyone I interacted with was so friendly and helpful. And I received my new phone in a timely manner, even with the holiday break. I'm so very appreciative of all the help I received and will definitely recommend friends and family!

The AT&T employee I spoke with on the phone was very nice and professional. The phone was received in a very timely manner. So far, overall satisfaction is good. The old phone was mail back and the new phone seems to be working properly so far. Thanks.

Process was simple and easy (a novelty these days). Replacement phone arrived less than 24 hours after we opened the claim. We had no issues at all. I am glad I had the insurance on my Granddaughter's phone for this reason.

Katherine ** walked us through whole process of the claim and explained as we went. Stayed on the line through the process. Got the new phone in mail. New year Eve. Getting transfer to new phone slowly but surely. Thank you for your prompt response.

I broke the screen on my moto g6 play on Thursday December 27, 2018. I called, filed a claim at 7:30 pm that night and Friday December 28, 2018 I had my new phone. Easy and quick painless really, I'm sorry I can't remember the lady's name I spoke with but she was extremely helpful and understanding, I don't get a phone without insurance as accidents happen and most people don't have hundreds or a thousand dollars laying around to pay for a new phone outright. Asurion you're GREAT!!!

Everything was easy and simple. From filling out the initial request to getting the phone the next day. The activation and setup of the new device went smooth. All my info stored on the phone was restored within 15 minutes start to finish.

I am very happy with my new cell phone, and very thankful that I purchased insurance when I bought it. The phone is actually a bit of an upgrade because my original phone was so old they no longer carry that type.

Fast service. There was a one day time from the time I submitted my claim until I got the replacement device at my house. I could not have expected quicker service. This was a great experience. Hats off to the people that made this a really smooth experience from start to the end.

Very good costumer service. Very quick deliver to my house. The service was very courteous. My cell were deliver the next day that I reported that my cell was lost. By the second day it was deliver to my house. I pay only very little.

Overall phone conversation with representative was fast and easy, the address & phone number was repeated several times between myself & the representative to make sure it was correct. However when it came time for the package to be delivered (I had it delivered to my work address since no one would be home) I noticed the address was put down wrong and so was my phone number on the label. Lucky for me my UPS driver knows me and was able to get it to me.

Excellent service again. The replacement phone that I ordered, arrived the next day. This is the 3rd or 4th time we have had to use the insurance and I would not try to do without it. Also, if you do not make a claim for a year, your deductible is cut in half.

The young lady that took care of my claim was very good and took great care in my situation. My phone arrived in great time and the return was very easy. The only complaint I had was how the insurance work. I have had this insurance for year and never had a claim and since 2 out of three of our phones on the plan had to make a claim we were penalized. There was no consideration for all of the years I have not had any claims. Thank you.

The lady on the phone was very professional and helpful. Received my replacement within two days, this was during the holidays. Had a little trouble setting up my phone. I was disconnected during the process. Had to make a trip to AT&T to make sure my phone had been reset to factory settings.

It was a "Christmas miracle." We ordered the replacement device on Saturday and it arrived on Monday Christmas Eve. The device works great and we set it up easily calling the "set up" number on the paperwork. Return was easy.

Dropped my phone and broke the screen making the upper half unresponsive. This was the first time I had to use Asurion and was unsure of the process. Overall I am pleased with the outcome but there were a few surprises. I couldn't just take my phone to a location to be fixed and had to mail it back leaving me without a phone (sounds like no big deal but it's funny how we've become totally reliant on our phones). Secondly, since the upper part of the screen was unresponsive I couldn't turn off Find My iPhone and that caused several issues. In the end they could not fix the screen but sent a refurbished phone within 48 hours that looked and works like new for a reasonable deductible.

It was a fast simple process... Thank you. Customer service was great in helping me with any questions and processing order. Without their help this claim wouldn't have been processed. Thank you and will definitely recommend you to friends and family.

My phone had been malfunctioning for a few months. I went to AT&T and was given multiple options including buying a new phone outright, trading in my old one, or filing an insurance claim with a small deductible. I decided to file an insurance claim. Who knew how quick and easy it would be. It took less than 10 minutes to do and I received my new phone in less than 24 hours. I highly recommend Asurion's service.

The process is fast and easy. The phone was delivered on less than 24 hours and mailing back the broken phone very easy. As fragile as the iPhone is I recommend getting this insurance. We’ve had to use this five times and each time it was easy and no questions asked.

The worst lack of help ever. The modus operandi is if it isn’t an easy fix they just drop the call and a person has to start all over. No wonder. They had replaced my iPhone 7 with a defective phone instead of a new one! Bad bad bad bad for phone calls.

I have insurance through Verizon for my Samsung S8. A few months back, I dropped my phone and cracked my screen. I called Asurion to get the phone fixed. They told me I had two options: repair the phone for $29 or get a replacement for $149. They told me that if I had the phone repaired, it would no longer be water resistant. I decided to replace the phone for $149 so that I could have the water resistance. Sadly, just a few days ago, I dropped my phone in the bathtub. I immediately removed it, but the phone no longer functioned.