Asurion Reviews

Easy claim submission, timely receipt of replacement phone, helpful phone rep with my questions. Suggestion: my phone was disabled and therefore I was unable to erase it before returning it. This is not addressed in your instructions and I had to visit AT&T and also call you.

They lost my first phone they sent but they resent another that I did receive... I recommend this service for people with cell phones. It's a great back up plan that is affordable. Metro PC's is a good Carrier. I must say that this is a great opportunity to seize jump on it now, it might be too late before you break your phone.

This is my first claim using Asurion. Easiest replacement I have ever completed using insurance. Awesome and thank you for making it painless. The phone came in about two days and works great. The deductible is higher but it is cheaper than a new device.

Allison at AT&T was professional, courteous, knowledgeable and went out of her way to help! It was a great experience! The product was correct and the shipment right on time! It is awesome to be with a company that does what they promised!

Everyone I spoke with was very professional, efficient and friendly with answers to all my questions. My service was exactly as I was told and I am happy to have a new phone that works. I would highly recommend Asurion to everyone.

The best service no doubt??? I had lost my phone in a party but I was covered with Asurion... Thanks to Asurion they send me very next day. Fully satisfied with the service. I didn’t even call anyone!! It was everything online, I just submitted the request online and that was it.

My first phone was "blacklisted" which put me in a very bad situation for days... Complaint to hopefully correct this problem in the future! All the providers should carry loaner phones to help customers in a event caused by you! Luckily I had not mailed my old phone back yet before I realized it was only working on wi-fi, it had to be unboxed and reactivated while I waited for you to send phone #2.

The claim process was very simple. I received the replacement phone the next day. No one should have an expensive phone without this insurance. I recommend it to everyone. I have ten phones for my small business. I have saved a lot of time and money because I keep them insured.

Technicians came to the house to repair cracked screen. They were super courteous. Due to an unforeseen problem with the home button they could not repair the phone but they made the phone call to replace my phone with another. The next afternoon we received a new phone. That's service!!

Very helpful and very friendly. Got a claim started quick. We got our device in a quick turnaround time. Was also very helpful when calling back to set up new device. Fast and efficient. They also answered every question. I was very pleased with my experience with Asurion.

Asurion received my laptop 12/20/2018. They say repairs usually are completed within 3 business days. It is now 31 days later and I am waiting for a suitable replacement. After a few weeks they offered me a smaller screen replacement laptop or one with the full screen but it did not have the backlit keyboard which my unit has.

The Asurion team was fast into getting me a new phone on my order through AT&T, because my other phone got stolen. Paperwork and uploading was a piece of cake. I got my phone in 2 days. I also got a great discount from my carrier AT&T.

Very fast friendly service and a claim well taken care of. The fact that they didn’t hesitate to send me my new phone gave me the comfortability of having Asurion as my insurance. I will definitely recommend that you have them as an insurance.

Equipment failure return and replacement process was reasonable and efficient. Result was new device delivered the next day. It was easy to return the damaged device. I also must commend the carrier representative who assisted me with initiating the process. Thanks.

Asurion service was very responsive, and delivered a replacement for my device LESS than 24 hours after I filed the claim — and we live in North Idaho (also known as Dang Near Canada)! This level of service exceeded my expectations by a mile. We will definitely recommend Asurion protection to friends and family.

My insurance claim was handled accurately and on time. I received the replacement phone faster than expected. The process to activate and get the replacement phone up and running was very easy. Having everything I need for return shipping made the process simple.

When my first replacement phone gave me grief I called your support line and was “assured” ~ no problem ~ we’ll just send you another! That was such a relief! No more grief. I have now sent back both iPhones and I’m all set up again???

All of the staff I spoke with on the phone were great. Very friendly, patient, and knowledgeable. My experience with Asurion went smoothly from start to finish because of them. Not once did I end a call with them in a bad mood. Thank you all!

When the iPhone XS broke we were absolutely in shock. The phone was $1000 and only 3 months old. Luckily with Asurion’s system and knowledgeable staff we were able to get a replacement sent to our home within 48 hours. Easy. Fast.

Everything went very smoothly and I had my new phone up and running very quickly. They made it so simple! When I called to set up my new phone the lady was very friendly and so helpful! All the packing was easy to use and simple to return the broken phone.

Dickie and (Tammy 26 years experience) as supervisors were very supportive in helping me with respect, patience, understanding and care. Thank you to them!! The process for me was very confusing... and some remarks from reps wasn't necessary in speaking with me.

Always quick and kind service. Product received in a timely manner. Easy to do. Instructions are simple. Always use this product and would always recommend to anyone that has an electronic product. Even sends upgraded product if needs. Never received any product I was not happy with.

Myself & my family, we recommend Asurion as we have had the past & will in the future. The phone is mailed within 24 or 36 hours. We cannot do without a phone. It is so necessary nowadays. Excellent service indeed. Thank You again so much.

I made the claim late afternoon, and received the replacement phone the very next day!!! Thank you being so quick. I was having trouble deleting the broken phone, when I called the helpline, she immediately emailed me the information on how to delete the device with the computer. I was very pleased with the whole experience, thank you for making a bad situation, easy and painless.

Easy claim and fast shipping on replacement. Did not expect to get a replacement for low cost. The replacement came in two days and was not an issue getting the same phone as before. I would definitely recommend getting the insurance and the ease of use was great.

The sales rep was great! He put the claim in for me and we got the replacement phone in 2 days! The insurance was worth the money. Sure beat spending $800 for a new telephone. Thank you for the quick service.

We got the replacement quickly but not your fault it was defective. So we got the new replacement quicker which was awesome. Thank you for getting my daughter a phone that works quickly since it is the only communication she has.

My daughter’s phone would not turn on. I called to see what my options were. The claim was processed and I received the replacement on in two days. She is enjoying the new phone. Thanks for your help and have a great day.

The replacement phone was shipped very quickly and the instructions were great. It was very easy to go through and really appreciate the quick service! I sent my damaged phone back easily as well and was very pleased with how easy everything was.

The representative was professional, polite and a pleasure to speak with. He was very helpful, answered all my questions and gave me all the information that I needed and I feel my experience was great as always whenever I contact Asurion.

It’s easy and very fast. Will recommend it anytime. Will keep paying for it. Worth all the money paid. Saves you a lot of money. They will give discounts if you don’t use it. Easy submissions. Everything is fast and easy.

Outstanding service, very next day my daughter's phone was at my door. Nice, friendly and very fast, plus a huge bonus, they speak English perfectly, no kidding. I could understand every word she said, and to boot she could understand me too!

Your company did an excellent job of replacing my badly broken phone. The replacement phone arrived in two days as promised. Set up was easy, and filing the claim was also easy to do. Thank you for the great service.

I call to get assistance to set my new phone, to transfer all my pictures, contacts, applications & data from my old phone and clean the old phone to return to AT &T. I receive all the Gelo and así siting needed and the task was completed.

Overall great experience, quick and easy online process. Replacement phone arrived earlier than expected. Make sending in damaged phone easy as well with return packaging ready to go. Thankfully this is the only time I've had to use the insurance but was very easy to do.

The process is very user friendly and very fast which I greatly appreciated. I was able to get my new phone within a couple of days and was up and running in no time. I am very happy with how easy of a task this was during a stressful time when a phone is not working!

You could make the process easier. It took several emails back and forth to complete the process and 3 phone calls. However we did get the phone replaced promptly after all the necessary information you required was received as requested.

Great customer service and the replacements came in fast. Provided the answers to my questions and very friendly. The phones are awesome and the set ups were easy to do once I got the answers. Keep up the great work!

After some phone round about & a little initial internet difficulty we then got to the correct person on the phone and our insurance situation was resolved very quickly & completely to our satisfaction. The final outcome was worth the afternoon confusion.

My new phone was here in less than 48 hours. Seamless service. A new phone for my $19 deductible is well worth the small amount I pay each month for insurance. I will definitely continue my coverage for the peace of mind I get.

The phone arrived earlier than expected and the service was great. The phone was easy to set up and recovered all my contacts and apps. I called and they helped me through the process. They were very friendly and helpful.

Very easy to file a claim online and had new phone in two business days. Came with shipping label which made it easy to return. Second time I used this service and extremely happy with the whole process. Would highly recommend!

I was so glad that I had the insurance for my phone. It was fast and easy to get my phone replaced and I was very satisfied because there was no problem even to send damage back. I say if you don’t have the Asurion insurance, get it.

Took a month to get my phone, $400 dollar bill with a suspended phone for a month. Sucked, had to call them at least 10 times. AT&T sucks so does the process with getting the phone. It was the worst experience I ever had in my life, pray we never lose another phone while with this carrier.

Great service. Prompt response. Much appreciated! Only delay was due to my being out of town for a few days. No runaround as experienced with Verizon. Mailing package was much appreciated and useful. Will use again with great confidence if needed.

Broken screen. Had the insurance, it was replaced with new phone for the deductible. The agent was so kind and helpful. Very professional. Made my experience easier. Will always rely on this insurance company. Thank you. I am a semi-retired hairstylist. I am 61 yrs., female.

Very professional, patience and understanding and helpful, as well as, prompt on handling my problem with my phone issues. I was able to talk to a live person very quickly. Thank you, in advance once again, for your cooperation and prompt attention in this matter. I was also given a confirmation number that would be useful if needed.

Excellent process! Very happy with the way this all went. I appreciate this type of service especially in this day and age. Kudos to you all. Thanks. I was especially grateful to the service I received from AT&T because I don’t think I could have completed this trade out on my own.

The reason for my dealings was that I had lost my cell phone and called you folks to assist with the switching over to the new phone. I filled out the survey at the end of that switch over and wrote that if your employee that helped me was an employee of mine that I wouldn't trade him for "cash and a future draft choice".

Fast speedy phone recovery. After I broke the screen on my phone I was immediately able to get my phone screen replaced after that didn't fix it, they shipped out a new one next day. Great service. Would use again. I'm glad I pay for it.

No one ever wants to have to file a claim, but this was the easiest process. We got our replacement phone in 2 days and it even included the return label to make shipping the old device back so simple.

Great service with English speaking agents WITHOUT an accent. However they shipped it to wrong address so it delayed me getting the replacement phone. I feel the deductible is much too high compared to what I pay for the insurance

This was our first time to use your service and it was outstanding. The replacement device arrived the next day, during the busy holiday season. The replacement was for my daughter’s phone and the customer service personnel walked her through the setup process over the phone, which was a stress reliever for me. Would definitely recommend Asurion to others. I will never let this insurance lapse!

Screen died out yet again, this is now the 5th galaxy s7 in 4 years for the same screen issue!! Only half screen will work and it's like the background gets etched or burned into screen. As I have been saying for years, these s7 get real hot sometimes... Well, I thank you Asurion even though got hit a deductible, was very fast painless process with a wonderful tech, blown away, not even a day to get my replacement phone!! Only thing I request is I am due for a upgrade in the system!! Due to the recurring issue, I've had with this s7 over the last many years. It would be super cool if you would upgrade me to the ☆NOTE9 ☆AND WAIVE THE FEES. As I am going to no doubt about it have this issue again... long-standing 10-year customer... enjoying the great service. Other way AT&T and Asurion thank you for the painless replacement process!!

My issue could have been complicated but Asurion handled it professionally, quickly and courteously. I was asked to provide certain information which I did and then sign and then I had my device within 3 days. There was no hassle and I felt confident throughout the entire process.

I filled out the claim forms online and it was quick and easy. I received the phone the next day. My experience was very pleasant. Thank you for the good service. I'm so glad that I have a insurance policy with your company.

The replacement phone arrived the following day after filing my claim. The instructions were clear and concise to transfer apps and contacts from the old phone to the new phone minimizing my disruption. Thank you for the quick response in handling my claim.

I couldn't believe that I got my replacement device in less than 24 hours after I put my claim in. I am so happy. Taking the insurance was the best decision ever. Quick and easy. It wasn't a hassle to send my damaged device back, everything was included with the replacement. Just dropped it back in mailbox. Got a confirmation that it was received in time.

We experienced very quick arrival of the new phone. And, returning the old phone was easy and effortless. We filed the claim on a Sunday and had the new phone on a Tuesday. There was a air filled padded container to put the old phone in, tape to close the box and an addressed, postage paid return sticker... couldn’t have been easier.

I was extremely happy with Asurion’s customer service. They were on point in every aspect. Fast, and reliable with very little downtime. They helped make a bad situation right. The replacement phone I received was great and they even sent me another charger. I am completely satisfied.

Customer service was nice. They did send me a messed up phone at first but they were very kind and very prompt with fixing my issue and even sent me an upgrade. I would recommend to everyone I know this service.

Glass Screen was broken on Samsung 7S when it hit the concrete floor. Phone became unusable. Filled out the form to get it replaced. Delivery was shipped one day and received it the next morning. Very little down time. Excellent service.

The technician was extremely helpful, polite, knowledgeable, and was easy to understand. Service tech calls are normally the opposite, in my experience (with other companies), and I disconnect the call feeling frustrated, misunderstood, aggravated and without resolution. Thank you very much for changing my opinion of technicians!

I called tech support at Asurion to see if they could help me through correcting a problem with my phone. When the customer service person determined that I needed a replacement phone, she arranged to have one sent to me. It arrived in less than 24 hours. I followed the set up instructions that were included with the replacement phone and called tech support for help with some final steps. The phone works perfectly. I am very satisfied with all of the support I received!

Thank you for making the process so user friendly. My phone had a cracked face and no longer worked well. The new phone showed up promptly and the directions to return the old phone were easy to follow.

From going online and filling out the claim form to receiving the new phone and then returning we didn't have any issues. We have used this program several times and never have had an issue and once I had to call in and the representative was very helpful to me and helped me with my questions.

No one thinks that one day your phone will get stolen or lost. I'm grateful that I had insurance on my device. I was surprised on how fast they did send and deliver to me my new device??? The staff on their side was very polite and friendly, thank you.

Got the phone the next evening. It was a lot better than I expected! Now if only the refurbished phone given in place of the insured phone is not as big of a P.O.S as the last one bought new Ill be really happy!

Service was expedient, satisfying, and effortless. New phone was delivered the next day. Simple instructions provided to activate new phone and technical support if needed. Minimal time and energy used to submit the claim and pay the small deposit online.

The Asurion is very accurate and very much on time. The service is simple and easy. No hassle just work and they get it done, I congratulate their work, I really applaud the time they spend talking you through the process and the quickness to make sure you are taking care of.

I submitted my documents in the morning, and received an approval of my claim later that day to select a new phone or to have my screen replaced. Due to not submitting a claim in over 12 months, it was cheaper to just get a new phone. They sent an email letting me know it would take 1-2 business days to arrive (this was on a Thursday so I was expecting to receive it that next Monday), but I got it the NEXT DAY. The directions that came in the box made it extremely easy to set up myself and send out my old phone. Overall, this was a very quick and easy process. Thank you!!!

I think you guys are very fair. There's been times where you couldn't do anything for me. I understood the reason why, it was explained to me in a very professional manner. I used to be upset with you guys because I was getting a new phone every week (though I understood it wasn't necessarily your guys' fault) but I appreciated customer service... But have you guys are awesome. For the most part you guys have gone over and beyond... Some of the phone cases and headphones by send out don't last very long but are so very much appreciated... When I open my box to get my phone and noticed a phone case headphones phone charger etc questions to warm welcome. So thank you guys for going above and beyond what customer service should be.

I am very pleased with the service received. Starting a claim was easy and fast. I had my new phone the next day. Setting up the new was also very easy with minimal assistance needed. Customer service was very pleasant and helpful when called to activate.

It has been around 20 days I am without phone as I lost my phone around 30th Dec and today's date is 17th of Jan and I called them every day to get status of my phone when it's gonna be delivered but they doesn't have any answer and they don't know how much time will it take and I am without a phone for about 18 days, really caused me a lot of inconvenience and they are still uncertain about the delivery time of the phone as they say it is out of stock from 15 days.

I am very pleased with my experience with Asurion. The online experience to submit a claim was simple. Our replacement phone arrived exceptionally fast and the follow-up instructions were very easy to follow. No hassle and no worries. The replacement phone is working great. Thank you!

Quick thorough and friendly. Great service all around. The instructions were easy to follow and the turnaround time was very fast. Thank you for making the process simple. This was my first experience filing a claim to replace a broken device.

Very pleased for an automated system. Phone was delivered quickly and in good shape. Setup worked very well with the exception of not hooking back up to Verizon's network. Could have been something I done. Don't know. Verizon tech got it straightened out. But Thanks again!!

My daughter is the world's roughest cell phone owner. She shattered the screen one week and dropped the phone in a bucket of water the next week. After paying the $199 deductible, Asurion replaced her phone with no hassle. Wonderful experience. So glad we purchase Asurion insurance for all our cellular devices.

Replacement phone arrived quickly, activation and return instructions were clear, called for assistance to the 888 number (You must have the primary account holder on the call!) and the assistance provided was polite and effective. This policy we would buy again, unlike many others.

The phone was replaced promptly and the gentleman that helped me get it going was very knowledgable and made it a pleasure to do business with Asurion. I would definitely recommend Asurion to my friends and family. Thank you Asurion making a difficult situation so painless.

I've been with Asurion for years and service was pretty good. But now when it comes for them to honor my "lemon" policy for a refund, I'm have serious issues. I've been told a manager will call me regarding the issue and I haven't heard from anyone. Also, the problem with my item was half documented which is causing another problem. This has been an ongoing headache. Don't want to deal with this company ever again in the future.

Had to replace the newly replaced phone and had no issues getting it handled even with a issue that would be hard to prove as it was in and out. Got me the 2nd replacement out and to me quickly and easy.

Asurion replaced our damaged cell phone immediately, just as promised. The replacement phone was the same type as the one we had. The customer service rep was courteous and responsive. We were very pleased with the smooth process and would not hesitate to use Asurion again.

Very fast delivery. Did not need support. Instructions were very clear. Since they did not have the same amount of GB they updated the GB with no other cost. Thank you. Prepaid shipment very convenient. It's the third claim of my 10 units. No hassle. Very friendly and ready to assist.

I was in a panic with no phone, but you guys came to my rescue! Thank you so much for helping me!! I will let other know how great your company was to me! This was the first time this happen to me. Ill make sure I keep better track of my phone!

I pay over $300 a month for 5 phone lines that is very expensive. So when I have a phone issue it's a great feeling to get quality service so I don't feel like I pay a lot for poor service. Keep up the quality service. Thank you.

Great customer service and high level of information. Loved the customer service and am very satisfied. The agent who was assigned to me was very polite and knew how to resolve my issue without having to ask me too many questions.

My phone was not working properly. Called on a Thursday and received my replacement on Friday. I was given very good directions on how to send my old phone back. AT&T store helped me get my replacement phone up and working.

The customer service I receive is always outstanding. They never mislead you and always tell you upfront what to expect with the coverage that you have. Every time I call I get great customer service and that means a lot. They also do not outsource and that is what will keep me coming back.

Awesome service!!!! Got my replacement phone within a day!!!! I didn’t expect the phone to come that fast. Once I got the phone, Verizon got the phone back on operation just as quick as the delivery of the phone. Thanks!!!!

Simple and quick. Good direction in the refurb activation. No effort return process. Was easy to file claim online and quick ship of replacement phone. Many thanks for making a very aggravating problem with broken home button go away.

Received my new phone the next day within 12 hours. My replacement was the exact phone that was broken and not a cheaper phone or different model. I have had others try to give me a cheaper phone. Great service, would recommend.

Chrysler customer service of my Carol ** my phone. I'm taking great care of it. AT&T so far is the best the customer service. Was well understanding and well pleased and step by step what I need to do. Thank you AT&T.

My wife's phone was stolen while in NYC. Once we returned back in Nashville, we went to the Verizon store, and they helped us through the claim process. It was quick, easy and we walked out of the Verizon location that day with a replacement unit.

I put my claim in on Thursday and I had my new phone on Friday. It was very easy to process and very easy to track. Sending my old phone back was simple as 123. No problem in recommending to a friend.

Upon reporting that my device was stolen to my carrier I was advised to suspend my service on that line and file a claim with Asurion and that is what I did. The representative took care of me with great customer service and I received my replacement phone when they told me I would and I am very pleased.

No problem with phone replacement, or getting it connected when I received it. The technician on the phone helped get my contacts and information downloaded to the phone pronto. And the phone arrived sooner than expected. We had a bit of trouble with the restart, as the reception out here isn't the best, but when that was done, I got the wifi connected and finished getting the phone set up.

I have purchased Asurion coverage for all of my children's cell phones. Over the years I have been consistently pleased with the quality of service and rapid response when I need a replacement. Asurion is peace of mind for this busy family!

It was a good help. Got it all set up. Just about the lady was very nice and got the job done and the new phone has got here. And all it ok thank you so much for everything and all the help. And once again she was so nice.

My associate Aaron, was patient and so very helpful aiding me with my stressful cell phone situation. He helped me establish my claim and I was on my way, I received my replacement cell phone 25 hrs later. Amazing customer service at AT&T.

It was so easy and convenient! Wish I didn’t have to use the service, but, it turned out well. The customer service rep was very knowledgeable, friendly and kind. I appreciate the service your company provides.

When my husband lost his phone in the river, we needed a quick replacement. The representative was kind and friendly! Very helpful and Quick customer service response. Even faster replacement! My husband's phone came in about a week! Thanks again for the great service!

The service was prompt and helpful. Also very helpful handling the Find My Phone problems I had. Cannot thank Asurion enough for making the best of a difficult situation. The damaged phone was one used by my husband and he was “lost” without it. Thank you, Asurion!

Painless and extremely fast. From start to finish this was a very efficient process. I have nothing bad to say about this experience and want to thank EVERYONE involved. I hope I don't ever need to use you guys again but it's good to know you are there if I do. You guys ROCK!

Have used the Asurion a couple of times last year and it was easy to do. Assistance was needed on one of the phone and the person on the line was knowledgable and great to work with. The website was easy to follow.

They were able to get me a replacement phone quickly, and when I called to get it set up, they were very helpful and understanding when it wouldn’t cooperate when I tried to do what they needed me to do.

Cannot say enough good things about this service. I have recommended it to all of my family and friends. This was stress-free and so affordable. Everyone that I spoke to was kind and helpful. I am very happy with the service that I received.

The phone we had broke and we needed it replaced quickly. This was a very quick and easy process. I sent all of my information in on a Wednesday evening and we had the replacement phone by Friday afternoon. Thank you for making this process very simple. It is appreciated.

Excellent, fantastic job done in a timely manner. I appreciate all that was done. Question been answered. Enjoy glad that I choose this company... keep up the great work. Would recommend this company to family and friends. Everyone that I talked to gave me good feedback and excellent customer service.

My replacement phone arrived in a timely manner and in great working condition. I'm glad I had my old one insured, and was even more pleased with the service I received from your company. I will continue to insure my phones.

My phone was stolen while traveling over a weekend and by the time I got back my replacement was delivered on Monday. This was a huge life saver as my work basically requires access to internet and communication at all times. Thank you!

Simple, smooth, speedy response. Love Asurion! My phone was stolen and I had a brand new phone in my hands the very next day. I have always had this experience with Asurion for some of my other devices. I will continue to be an Asurion customer always.

I had filed a claim for my tablet, and it was immediately taken care of! I had a new replacement tablet the next day, and simply mailed off the broken one back. Very quick and smooth process, even the claim was made very easy to complete.

My phone was dropped into a river and lost. Asurion sent a replacement two days later with no questions asked other than the ones I filled out on the claim form. Exact replacement. Included tech help to set up if needed, which I didn't use. Fantastic experience.

I received my device the next day after ordering! The device was brand new inside Apple box with headphones and charger. They provided return label and tape for an easy return of defective device. I was 100% happy with this service and I am so lucky I had insurance.

Training was awesome! I never knew this was a feature available to us. The lady who walked me through the training course was wonderful. She was very patient with me and never appeared to be uneasy. She never pushed me along, she let me work at my own pace. Thank you for providing this service.

Excellent service. Phone came the next day. I was incredibly impressed with the professionalism and I’ve only ever had great experiences with Asurion. I would definitely use again in the future and would recommend! All of the customer service individuals were nice and helpful.

Very quick and efficient! I am so glad we have this coverage. With about 20 phones in the field, one is bound to get broken! My techs are climbing up ladders, walking around on roofs, crawling thru tights spots and more, so having Asurion is the best options for my company! They replace a broken phone within 1 to 3 days.

All three of the technicians I spoke with were very professional and very knowledgeable. They made the process quite easy. They were able to solve the majority of the issues we had in setting up the phone. The rest they could do nothing about as it is an "apple" issue.

Sent me not only the INCORRECT MODEL of phone, but a damaged phone that doesn't even function properly. They also claimed my phone would be expedited and shipped overnight. Was it? No. Had to wait 3 extra business days without ANY explanation. Also, though it reads VERIZON as the carrier, it is in fact, METRO PCS & T-MOBILE-- they just didn't give the option for whatever reason. Terrible customer service.

My phone was stolen. Contacted Asurion. They sent me another one. It never reached me, contacted them again. They sent me another one. I am very pleased with their service and would recommend them to anyone. Their staff was very courteous and helpful. Thank you Asurion.

Everything went smoothly. Unfortunately, there were some discrepancies as Verizon told me I would not need to return the old phone and I was required to. Also, my phones have always recommended I use the Samsung one that came with my phone. I was not sent a Samsung cord.

This was amazing. The replacement phone was here the next day by 1:05 pm. It was so easy to file the claim online. The return is so easy, they give you the packing tape and pouch to put the phone and packaging slip and you just have to take it to the United States Post Office.

I called to report problems with my phone. It was covered and a replacement sent out within two days. I think next day. Unfortunately, that phone was damaged. I had to call again! Same pleasant professional quick service. New phone sent out immediately and so far so good! Thank you. Since our ENTIRE lives have been deduced to these devices, we need them working at all times!

I filed a claim for a nonworking phone and received a new one the next day! Amazing service and it was so easy to file an online claim in minutes. Definitely will recommend having Asurion insurance to protect all of your devices.

Customer services was good, I have to paid more for the new replacement... that I don’t think is fair because I pay a lot for this services with AT&T and the Internet services with AT&T is falling apart... not good at all.

Damage was done to my phone. I applaud Asurion for being so swift in returning my new phone. I went to the store early evening and in less than 24 hours, the phone was delivered. Very give Asurion very high marks. I was able to be up and running without missing a beat. Thanks, Asurion for your prompt actions.

The staff was very helpful and quickly resolved my claim. The replacement phone arrived and was setup without any issues. It was one of the easiest experiences I have had with a lost phone. Thank you for your quick and professional service.

I am a first time user and last time user of this insurance claim. I cracked my screen completely my fault and Verizon told me I could make a claim and get the screen repairs at a good price since I pay for insurance. I took them up on the offer after going through multiple agents not only with Verizon and Asurion about if they do loaner phones since I use my phone for work and home life. When both sides kept pointing fingers at each other I knew I should have just waited till my upgrade in a few months and left it alone. I decided to take a risk and send my phone in after talking to a Mike from Asurion about the steps I needed to take (which didn’t include any information about how to take a SIM card out) which I didn’t again my fault.

They were great. Got my phone within 2 days. Hassle free and no complaints. Did it online with good results. I would recommend Asurion to anyone needing great insurance for their phones. I would also like to add that the return on my old was easy and no hassle to me.

Very easy to deal with, and nice to have added to my plan for all the unforseen problems when holding an oversized, slippery bar in your hand all day long. I feel like the deductable and the prompt service make the cost worth it. I have this on my whole family plan.

I appreciated the assistance I received from the company's representative. I would like to say thank you for the the courteous and professional attitude. It's good to have someone understand my situation. Again I would like to say thank you!

Great service, fast, painless and overall best automatic service I have experienced. Fast shipping with accurate delivery times and tracking. I have had to use this service twice and it has been Great both times. Again it has been painless and that the part I love.

Excellent customer service. The woman who helped me on the phone was polite and thorough. She talked me thru all the steps to get all my info onto my new phone. Didn’t laugh when I didn’t understand something. Received the replacement phone on time, even came with tape to send broken phone back. We were impressed.

Such a great experience! Super fast service, we received the replacement the next day!! I was so stressed out that my son broke his phone but they helped so much and made the process painless!! I went into the store, they gave me the number and within 20 mins my phone was ordered and getting ready to ship.

The person on the phone was easy to talk to and very helpful. The process was easy and fast. We received the replacement phone quickly! The process to set the phone up and return the damaged phone was equally as easy.

The service was GREAT! I made a claim on Monday evening at 5:30pm and had my new phone by Tuesday after work. It was simple and easy to file a claim. No hassles! I couldn't have asked for better service!!

The agent that helped me went above and beyond. I had a complex situation with replacing my daughter's phone who is away in college and her phone ridiculously damaged. The young lady got off the phone the next day and showed us how to operate the new phone instantly.

I set the order Friday evening, and Saturday morning I had my replacement. I cannot believed that, what a great company to work with. Something you just don't find any more. I highly recommend this company. I also will continue using their services.

Very easy exchange. Phone would not charge. Called and new one was sent immediately. $89 was probably too much after paying $12/mo for insurance for a year and a half, but that’s how it goes. New phone is perfect. Customer service people were exceptionally friendly and efficient.

Very easy to do & instructions were very clear to understand. Customer service also were very helpful. I was amazed how the new phone came the next day & you could do everything online.... loved that! Thank you for making it easy and so sufficient to use your website.

Great service in quickly processing my claim and getting a new phone out to me next day. They answered any question I had concerning not being able to factory reset my old phone due to amount of damage. Very professional.

I ordered my phone around 530pm on a Tuesday evening. I received my new one Wednesday early afternoon, I was immensely happy! It was wonderful feeling knowing my phone had arrived so soon and I was able to get back to my normal work routine.

Things were done online via the Verizon representative and done quickly. Will receive my product on Tuesday 15 January as it is in transit to me currently. So at this point, everything is going smoothly. Thank you for your quick expert service.

First time having problems with product replacement, but after I took my time to actually talk to Asurion and explain what happened they promptly gathered information and sent replacement device. AT&T really didn’t offer much help. They just gave me numbers to call.

I spoke to someone on the phone. She was very helpful and made sure I had all the information I needed. Doing it online was fast and easy. The tracking was great way to know when it delivered which was on time.

The problem with the cellphone was determined quickly and since I carry insurance a replacement was ordered. I received the replacement the next day, brought both phones in and had the info transferred. The AT&T store sent the damaged phone back.

Customer service and the process was smooth fast and could be followed by myself. Couldn’t ask for anything better. I was able to start it online and they even answered on Saturday to ship my phone on a Sunday! Awesome. Great job!

It was such a easy transition to file a claim on the website and than receiving the replacement within days. Also returning the damage phone was an easy transition. Spoke to an agent on the support line and was very friendly and helpful.

Simple process - excellent! I found the whole process easy to complete, and the new phone arrived so fast! Very happy I purchased the protection for my phone. Was able to transfer all to the new phone, and picked right up where I left off. Thanks for the prompt service & replacement of phone.