Asurion Reviews

There was very poor communication and the phone I received was not new but refurbished and after two previous attempts to reset the phone and make it work properly I am taking it back to Verizon today and demanding that Asurion replace this phone which has never worked properly.

Replacement of Note 5 - The service was great however due to it being a Friday, I did not receive my replacement phone until Monday afternoon. This was not 24 hours later. This was very disappointing. I do understand the weekend thing, however all delivery services delivery on Saturday, why did I have to wait until Monday?

The entire experience was amazing. However I am not happy about having a pink phone. I hate the color pink but was in dire need for a phone. If there is any way to get the color I originally had that would be great. With that being said everyone was beyond helpful.

Not only did customer service drop the ball and give me a hard time but when they sent me my phone it was a worn out piece of trash. Then they replaced it and took over a week to get the phone to me! Just HORRIBLE!! Now the second phone is malfunctioning!!

Just want to say thank you for the fast and reliable service but unfortunately my phone did break 3 days after I got it. Don't know What else to say but I would like a new one again but I don't want to pay $200 for it. I know that see what we can do and you and have a great day.

The customer service was very good. I first called Asurion and was given the link to fill in the claim. After the proper review was done, I was given instructions as to what to do next. The phone arrived as promised.

Quick, easy, great service. Got my replacement phone in just a couple days despite the hurricane in Texas. No hassles at all and phone was ready to go upon arrival. I am glad I decided to get this service with my phone. Would suggest everyone do the same.

I was very well pleased. Very fast phone replacement service. I have no complaints. Thank you for your service. I would recommend this to anyone who may be in doubt. Unbeatable service and quick. You done what you promised. There is no reason to do anything different than y'all do.

Received replacement phone in about 3 days. Reported on a Sunday. Received by Wednesday. Service agent was helpful. Not sure about remained of insurance coverage because of conflicting answers. Nice to have the insurance but wish we didn't need it.

Excellent rapid courteous service replacing my broken phone. I trust you received it. The phone that you said to me I am exchanging for a Note 8. I did not activate it for that reason. Again thank you for your quick service.

This company and their service is a joke. I have been without a phone for an entire month. I have paid hundreds of dollars for years so that I could utilize this plan in the event my phone was damaged. It has been a horrific scam. I have spent HOURS of my precious time filing claims, attempting to complete claims, being put on hold and disconnected and still I await a phone. My phone was damaged a month ago. Last week I was told I would be upgraded for a better phone with my gb only to find out today that that is not the case and that I might need to wait another week for a phone to come available. I will discontinue this service once I have a new phone. At $11 a month for 5 years I have dished out $660... Money I could of used to purchase a new phone right in the store. I would give 0 stars if it was an option.

Excellent experience. I would recommend to a friend. Fast shipment. My phone didn’t take long to arrive. Consumer service was really friendly. Didn’t have any problems with them. I haven’t had any problems with my phone ever since I got it. They made it easy for me to make my claim.

Very easy to log in and report the loss. The phone arrived when scheduled. No issues. Very efficient. Still stinks that you have to pay $150. When you have insurance. Just think the industry is a racket. Your service was fine. Thank you.

Most of the process was pleasant except for the fact that my replacement is not only refurbished, but defective still. The phone does not carry the network signal if not on WiFi and even then the phone functions solely on the WiFi connection. Very upsetting considering I value the network so much on service being reliable in most places.

After losing my device I quickly was able to receive a replacement iPhone. It came in a day in good condition, appeared new. However the headphones were missing. Also the charger cable seemed of a lesser quality than the original Apple one.

So impressed with the quickness of the replacement phone. So easy to file the claim and to deal with Asurion. Would highly recommend this company. The representatives are very helpful to someone that has never had to file a claim before. Very easy to work with.

The staff at Asurion couldn't be nicer or more helpful. I was very pleased with them. However, the device itself was defective and the battery started failing within a couple of weeks. Thankfully, I'm getting a replacement soon. The staff felt bad about the defective device.

You all were prompt and efficient. What more could anyone ask for? I am very happy with your service. I have had coverage on two of my phones for a long time, and plan to continue in the future. Thanks.

Asurion provided replacement device in a timely manner once Claim was processed. FRS has been a Verizon/Asurion for many years - The Claims Process took an unusual long period of time to process & more difficult than in the past. FRS has 10 Business phones for Sales People & receiving replacement device in timely manner is important.

Filing the claim was easy, the copay was unexpectedly high. But an unexpected phone upgrade was nice. Still felt a little ripped off for $149 I had to pay for replacement when I am already paying insurance amount every month. A review of the policy is recommended.

Asurion was awesome. They were helpful and prompt to respond. Their mail carrier was terrible. They did not deliver as promised which resulted in me losing opportunity to earn extra money. They did not update tracking information and left me in limbo 4 days.

You sent a defective replacement and then took two weeks to send a replacement for the replacement. You need to use better replacements and test before you send. I'm not sure what the issue is but the quality of replacements are not good.

They replaced my phone right away and easy to send back. They did take like 4 days to get here since the hurricane Harvey that hit in Texas took us a while to receive the phone. Other than that customer service was great and had my phone within a few days.

The replacement phone quality was just not there. Paint flaked off the side in the first week, headphone jack cuts out and it was very glitchy. I assumed my case was rare. My wife did a claim as well. Her phone was also of poor quality. Battery life was less than an afternoon without using it and was glitchy as well.

Awful, that phone stopped charging out of nowhere. You sent me a phone that didn’t charge 4 times in a row. I don’t trust this company. Still waiting on a check that was promised to be sent me expedited on Tuesday this past Sunday 10/1/201. Done.

I was satisfied with how quick and easy it was to file a claim and receive my replacement device, but I was not satisfied with the replacement device itself. It makes sounds in my ear on the phone, the screen won’t always read my touch, it lags every now and then, calls don’t always come through, and it won’t make alert sounds when I receive a text or email, when the phone isn’t on silent. I called to see if I could get a different replacement device and they told me to factory reset the phone (which would delete everything I have on it). Which I don’t see how that will help since it was factory reset when I got it and it was already not functioning properly. It would be great if I could get a replacement device that works properly.

Pretty prompt and seamless. The online system to file a claim worked and the new phone was shipped. Quite a bit of confusion over choice of color. We had to phone in a color change to avoid a back order. That option should be before checkout electronically.

We bought insurance to make sure that we would have a phone replacement if anything ever happened, and that it would be quick. My husband's phone was damaged. We filed a claim. We were told the phone was out of stock, and it would be 3-5 days. Okay. Bummer, but we could figure it out. 5 days later... Nothing. We called, we're told it's still out of stock. My husband runs his own restaurant, and needs a phone, so could they send any phone until his comes in stock? No. Any phone they send would be the replacement, and there was nothing even close to comparable. With continued phone calls, and nothing, we received the phone TWO WEEKS later! We had to borrow a friend's phone while waiting. What's the point of insurance if it really does nothing, and we're still paying money for the replacement???

The representative was courteous and helpful. She explained the procedure for submitting a claim and a new phone was in the mail almost instantly. I will continue to have Asurion coverage as it is well worth the price. Thank you.

My grandson's phone was not working anymore and was replace by Asurion. As agreed. We were quite surprised that the replacement was so simple. Usually, we're made to jump hoops to get something promised through warranty. But, Asurion did as promised. For this, we thank you.

The entire process was easy and quick. My new phone came within a few days and everything was included to mail the broken phone back. My only wish would be that the deductibles are quite as high, but I understand it is an expensive phone. I would definitely recommend using this company to anyone. It is worth paying for the insurance knowing that this option is available. Thank you Asurion!

This is the most efficient process in filing claim to an insurance from start to receiving of replacement unit. The web tracking of claim was very helpful. There is no need to stay for long hours on the phone. Excellent!

Went through insurance claim twice due to a problem with the first replaced phone. After a few steps online, received another iPhone 6 promptly which works perfectly. *The only negative thing I can say is that for the insurance annual cost & the $149 deductible, I feel it should be a brand new phone and not a restored to new/refurbished phone. Obviously the first replacement was not "restored to new".

Although I received two non working refurbished phones initially, Asurion did the right thing in the end with a new phone. They understood the frustration of having to mail back two non working replacements in addition to my original phone as well as the problems caused due to time lost without a phone for a longer period of time and rectified the situation.

My daughter's phone was forcibly taken from her. I contacted Asurion and with no hassle they said they would ship a new one to reach her the next day. It did come the next day as promised. I don't know how it could have been any easier.

I've had to use Asurion recently to replace both my wife and son's damaged phones. They responded quickly, and delivered the new phones very quickly. The website is very easy to use, and explains very clearly what steps are involved to ship and receive the phones.

I filed a claim on a Monday. Was promised overnight shipment and arrival of replacement phone. Only to find out it was shipped late and I would not received it until a day later than what I was promised. This is the second time this has happened to me by this company. I'm not sure thing why it happened twice, to me. I am very disappointed by this insurance company. Making false statements. I work on call so my phone is essential to me as I rely on it for work. I'll probably miss a day of work because it was not delivered to me like the customer representative assured me it would be. I'll have to let everyone I know about what a bad experience Asurion has gave me, not once but twice.

I purchased coverage for entire account, including 2 extra slots because the multi coverage only covers 3 lines. We were unable to use the extra 2 slots, there was no way to even register them. I was paying for coverage for months then couldn't use it. For the cost of the deductible we can just buy used phones online. Thanks for nothing.

My phone was not working. I called and the phone was quickly replaced. Then that phone did not work. They were very thorough and replaced that phone. Very quick and courteous! I was very pleased with the level of service that I was provided.

Expected static about the phone that was damaged, but got it replaced right away with no fuss. Very happy with your policy and your service. I will continue to insure my phone with you. You did a great job and quickly. That's all I have to say. Thank you.

Thank you very much for replacing my son's phone after it was broken. Getting through the paperwork was a little tedious in the beginning, but after that, it all turned out fine. He is very satisfied now and so am I.

After paying for "protection" that supposedly covered my phone in the event of loss or damage, I submitted my first claim after the screen on my son's iPhone 6 Plus was cracked. My credit card was charged for my deductible and I was told a mobile repair technician would be at my home the following day to repair the phone. The following day however, the service call was inexplicably canceled. When I called to determine what was happening I was told that they were unable to repair the cracked screen. They helpfully suggested that I replace the entire phone... and pay the $200.00 deductible. By the way, I'm still waiting for my refund... 10 days later.

I enjoyed the quick response times, but not the fact that it was a lesser-grade model and the accessories were third-party. In the future, I may consider not using this service. I would appreciate higher-quality service in the future. Please pass these concerns higher up, so that a change in service is effected.

Our daughter dropped her insured phone and REALLY cracked the screen. Rats!!! But her phone was covered by Asurion. YAY! We completed the paperwork online, paid the deductible, and she had her phone within just a few days. Easy. It's a little pricey, but paying the insurance every month means we didn't have to fork out $1000 for a new phone. I'm grateful for the program!

My phone was stolen and I had no problems whatsoever getting my replacements. Super easy process. Only took about 15 mins to complete the entire process. I walking in to a physical location but it is just as simple as in the store. I highly recommend getting the insurance...

I was impressed with the level of service I received in finding a comparable replacement for my damaged phone. My only complaint is that the new phone I received seems a little glitchy. It frequently completely freezes up and has to be restarted.

Asurion was fast and helpful when replacing my phone. My biggest regret is not getting all of my contacts transferred and not all of my photos were transferred to the cloud. I have not returned my phone yet because I am still trying to get the photos that I want.

All I have to say is Thank you Asurion!!! Always a pleasure. I am very hard to please because I like quality and professionalism and you have met and topped it all! It was a pleasure doing business with you! Thank you, thank you and thank you!

I was VERY disappointed with my recent experience in getting a replacement phone. The amount of time between when I originally filed my claim and when I received my replacement phone was WAY too long. I'm currently exploring other options for phone insurance. I wish my experience was better.

I've been waiting for a replacement phone for over two weeks now! First time, the employee on the phone filed the wrong phone (an iPhone 6 instead of 6 plus), I've contacted customer service when I received the 6 and the man told me "well in my file it says you've received a 6 plus" and that he couldn't do anything about it, he assured me that a supervisor will call in the next 48 hours... Almost 3 days later with no call, I call back and another man tells me that I need to print fill out and scan documents to prove that it is an iPhone 6 plus (even though it was not my fault I've received a 6!) which was inconvenient for me. After having to call multiple times and being transferred between departments which took a lot of my time, my claim was filed again and I've been told my phone will be shipped asap.

Problem was a cracked screen. Able to get a replacement phone in a couple of days. With an email with the tracking number was very helpful. Would recommend this to a friend. Saved me having to buy a new phone.

Asurion was quick to handle the situation, I had a replacement that worked to replace the one I had in less than 24 hours, and for a reasonable price. Worth the money spent every month and the payment to have the replacement. Set up was also quick with their help.

Contact was sufficient with most of the representatives. They were courteous, responsive and knowledgeable. Most of my questions were answered to my satisfaction. I just wish the claim process was easier. I felt that I was transferred too many times.

I could not have been more pleased by the service, pleasantness, professionalism and ease of mind when I contacted Asurion when I had a problem with my phone's screen. The agent was very polite and very thorough and made sure that everything was covered and explained. All my future phones will be insured through Asurion.

I made a phone call to Asurion about my damaged phone. Within 48 hours I had a new cell phone. There were no hassles or snags along the way. The customer service was exceptional. I truly had no idea this process would be so convenient and worry free.

I am very pleased with the service and knowledge of the team of people I came in contact with during this claim. Good job ASURION!!! This is the first time that I had to use this service and it worked just the way I had hoped. My daughter got her phone replaced within 24 hours. I just wanted to say thank you and good job to the whole team at Asurion.

I have been dealing with Asurion through Fido. They send new or like new phones in case something goes wrong with your phone, if you pay for protection plan on your Fido plan. They do not mention that like new phones are refurbished phones, previously damaged, some quite seriously. In my case, I bought a new Samsung but had to take it back because it was not working properly, so Asurion replaced it for me. Ever since then, I had to send back 5 new or like new phones Asurion kept sending me.

Given that the phone screen had cracked, paying $150 was too much of a price. I would have been happy to have paid $20 to $25 to get my screen replaced through Asurion if that service was offered. Please consider making your price more reasonable and affordable to the masses. Thanks.

They did great. Everything came as schedule and the progress was fast and easy. Will definitely be using them again if needed. Hopefully I won't need to replace my phone again. Thanks for everything. Great great great service...

Replacement Gear S2 - I received the watch the next day which was a plus. Receiving the exact product might be a problem. I had the watch reactivated but the data plan wasn't the same. The watch should have its own data plan. Hopefully the problem will be resolved.

Everyone was very helpful and helped me navigate the information that was needed to process the claim. I actually lost contact with the agent I was working with as my phone went dead but was able to resubmit and process the claim with another agent with no issues.

The refurbished device I received is very poor quality. People cannot hear me speaking when I call them, when using speaker phone the volume is extremely quiet even when the device volume is maxed out. The glass screen scratches with the lightest contact from another object. The touch screen freezes with every use. With a cost of $11 and $150 deductible the quality of the replacement should be much higher. I'm planning on canceling my insurance.

The process was simple, got my replacement phone overnight even with hurricanes impacting other folks needs. Nice people on the phones. A lot more help than the folks in the Verizon store. I did not know how to clear my old phone, hopefully someone on your end took care of that.

I called Asurion regarding my broken iPhone and this process was a piece of cake. I completed the paperwork, answered a bunch of questions, paid deductible and there it was, my new phone arrived within 48 hours total. I would highly recommend this to anyone!

I had a phone replaced by Asurion. They failed to send the return packaging & materials. I called and advised as soon as new phone was received, they overnighted a new one - never arrived. Called Asurion on 9/28/17, again they told me that they would over-night - never arrived, they will send out another but they have already back-charged me for not returning the phone to them. By week's end, should I not receive the packaging I intend to go to small claims court. Asurion office of the CEO refuses to give me the information necessary - entity information - to put on the small claims court filing. I desire to get my $550.00 they back-charged me plus the cost of filing.

The representative was very kind and helpful with my problem and helped to find a resolution. My cell phone was damaged and I needed a replacement right away as I was leaving on vacation in 48 hours and needed to conduct business while away. My phone arrived the next day. Thank you.

The service was very friendly and professional. They explained everything to beforehand. They told me what to do and how. They also explained what would happen should I not follow all instructions. The service advisor made sure that I understood everything.

My husband dropped his phone and broke the glass. We contacted Asurion and it was replaced for $100 within 24 hours. Great service! Thank you!!! Well worth paying for the insurance! We will continue to use Asurion and will certainly recommend it to others!

They were quick, efficient and very courteous! The replacement was already set up and came quickly! It was easy to track what time the phone would arrive, and they kept me updated on progress with emails. I was very happy with the whole experience.

Service was exceptional. Replacement process was fast, simple and painless. Replacement phone was brand new and in full original packaging. Return package and instructions were self explanatory and easy to complete. I am very pleased with the Asurion program and will actually add our other phones to the service.

I got my phone in less than 10 hours of placing the claim. Great company, I would highly recommend this to anybody who has lost their phone or had it stolen. I thought I'd be waiting at least 2 or 3 weeks for it but it was less than 10 hours. I was very happy with the timely service.

I filled a claim for phone number ** and paid the deductible for my replacement device and they said it shipped and I never received it. So they said they were gonna reship and I never received nothing at all.

I am truly pleased w/ the service I received from Asurion. My replacement phone was delivered in a timely manner. In addition, my phone currently works without any issues. This is one insurance service I would recommend to a family member or friend.

It was easy and quick to get my phone replaced. Returning the old phone was also easy. Phone arrived quickly and without issue, even after the hurricane. We were totally satisfied with our experience.

Great service. Very happy with the phone and quick delivery. On time easy return. I would tell my other friends and family about getting your phone insurance. The offer that Verizon had on putting the insurance on all of my devices was a no brainer.

My phone was lost. I could not find it. I searched everywhere. I have had this phone insurance for at least 15 years. If you have a cell phone you will eventually need it. I can't say enough positive comments about how handy it is to have insurance for your phone. It's peace of mind knowing you can contact Asurion and solve the problem. Thank you for your immediate and timely manner helping me get my phone back. Asurion always delivers fast!!!

Service was great and fast to get me back up and running. I always get my insurance with you guys and always recommend your insurance plan because the cost of phones nowadays, was really impressed to have a replacement phone in 24 hours.

I just wanted to take the time to write you and thank you for helping me to get another phone after mine was stolen. I am very pleased with it. Thank you again for all your help. I was able to retrieve everything from my stolen phone except for my pictures. Thanks again for your help.

I was on route on my first day of a trip to Italy and lost my phone somewhere in the Paris airport. Unfortunately, I could not get a replacement sent to me while on vacation but it was waiting for me when I returned home.

I had a cracked screen on my Samsung S8 used Asurion to get my screen fixed and they sent me a replacement phone. The process was easy and the service was fast. I would recommend this service to others. It cost me 199.00 but it was worth it and the 11.00 a month paid for a peace of mind.

My phone dropped into a lake and you had a new phone to me in less than 24 hrs after it was ordered! I was in complete panic as I do not have a landline. I have a health condition that requires access to 911... Thanks so much.

Working with Asurion made replacing my phone quick & as painless as possible. With so much of our lives revolving around our phones these days, when it breaks down we feel 'lost'. This has happened to me more times than I care to admit & each time Asurion has had my back. Always hassle free & fixed the next day! So thank you!!

I got the replacement phone online. Return easy. And reloading went fine. The associates I spoke to were helpful and efficient. I am satisfied with the care I received. The replacement phone has been working great. Thank you all for helping me out in a very upsetting time.

Phone's screen was cracked over 30%. Started claim, within 24 hours, new phone was in hand and ready to set up. New phone works very well, no issues. Return envelope was included and we got an email when return was processed. Glad we had insurance.

My son's phone was destroyed by water. I filed the claim online quite easily. We received a replacement the next day. The instructions for activating the new phone were clear. The only negative I would report is Asurion left several phone messages and emails advising us that they show that we did not turn the "Find my iPhone" feature off, on the old device. But we did. I contacted an Asurion rep who cleared this up and advised that everything was fine. The same evening I received another automated phone call saying if we do not turn the feature off we will be charged $500. But overall an easy experience, and efficient transaction.

I’m ‘protecting’ my phone by paying you to give me a new one if mines breaks. You’ve sent me now 4 phones and they have all been terrible. You waste my time as I have to keep sending them back as defective. You run a terrible business model with your unacceptably poor quality core product. KYS.

Filing a claim was easy. I received my replacement device, and was back up and running in less than 20 hours. And they sent a postage paid envelope to return the damaged phone in. I would strongly recommend Asurion to everyone who owns a new smartphone.

I received my new iPhone less than 1 day after I placed my claim! It was quick and easy to complete the return of my old device and the process was very clear. They shipped my return pack out right away and I was able to send the old phone back and the claim was processed quickly. Thank you!

I was pleased with the time it took to repair/replace my phone. The initial appt was a failure which was very frustrating, as the customer service person promises that the phone could be replaced. That wasn't the case. But the replacement phone came in less than 24 hours.

When my husband's phone stopped working, within one day Asurion was able to guide me through the steps of obtaining a new phone. The instructions were simple and the information was all available via online or a print version. The next day my husband had a new phone and the process of sending the other phone back was as easy as one could ask. I am very glad we were able to accomplish what we needed in such an easy process.

I submitted my claim online for a new phone after having mine damaged beyond repair. I received a new phone in the time frame I was advised would occur. There were no problems. It was easier than I expected. Thanks!

The process is always straightforward and the turnaround for process is always fast. I have never had any issues with filing a claim. They make it easy to do online so it's convenient for you. They are also quick with communication so you know right away if anything else is needed so the process is quick.

The customer service representative did an excellent job of handling my case and answering my questions. I was pleased with the service. I would recommend Asurion to my friends and family. I did receive another phone in the mail, and I mailed off the old one as instructed.

Replaced my phone within hours with the exact model, took the new phone to the Verizon store in Cheyenne WY, and they helped me transfer information. Sent the old phone back. All within 24 hours. GREAT!!! Wonderful service and on the fast track!! Everyone should have this!!

Asurion delivered my new phone within 24 hours to a rural location on the road to my vacation destination. Easy to navigate the replacement process on the Asurion website. All promises were fulfilled in a timely manner. Well worth the investment.

The new, replacement phone came the next day. Went back to the Verizon store where they downloaded all my stuff from my old phone for me. A lot easier than I thought. Thanks to the Verizon staff. Thank you again.

Phone case I bought at time of phone purchase was not satisfactory in protecting the phone at all. I owned my previous Galaxy phone for 3 years and dropped it many times without it breaking. This new phone broke the first time it slipped off my desk. This was a bad case not a bad phone. I have since bought a much cheaper, but sturdier case and now have confidence this will never happen again and have learned NOT to buy the case that the salespeople recommend.

I am very pleased with my replacement iPhone 6S Plus which I received the next day after a pleasant and helpful phone conversation with the Asurion representative. They made it easy to send back my drop damaged phone in the supplied postage paid envelope.

My Screen shattered and I made a claim online later in the evening Thursday night. Was assuming since it was so late the phone would arrive Saturday. Phone was received next day at noon and was back in working order after activation. Quick and easy process. Would recommend!

My wife made a mistake and sent me wrong credit card number that I entered - now I have to fill out form and take pictures like a criminal! To prove that it was a mistake! I'm a property manager of 8 buildings. I have 95 residents - I need my phone asap! I'm really not happy with the BS!

We had a great experience utilizing our insurance coverage when my daughter's screen shattered. The new phone was delivered to my office the very next day, and returning the damaged phone was simple and easy. I would totally recommend Asurion for others like me who don't want to have to buy a brand new phone every 1-2 years and for anyone who is still making payments on a phone. It brings great peace of mind!

My son dropped his phone and it was damaged. We called Asurion and they sent us paperwork to fill out and when we completed the paperwork and sent it back they sent him a new phone within one day. That was exceptional!! We returned the damaged phone in a prepaid envelope that was sent to us and that was it. Very easy and made us very glad we insured our phones... Thanks very much.

I found this to be one of the least painful phone insurance transactions I have done. Doing it online helped a lot, as phone broken and I live alone. The only thing I would say is the constant make sure not on find phone iCloud deal. I never set up iCloud, so I was trying to double check not on my daughter's account. As she inherited my Apple ID when she moved out, as it had more of her stuff then it did mine. Being able to move the chip was nice to be able to have phone link to my number without having to drive to nearest Verizon store. Overall, seems iCloud to back up my numbers would be good, plus would actually mean could make sure find phone not on. Otherwise very easy overall experience.

Service was fast! I received my replacement phone the next day. I wish it would have been a new phone. The replacement phone seems a little slower than the phone I dropped. Other than that, it is working. I will stay with Asurion Insurance. Quick replacement with no hassle.

I was very satisfied and pleased with my dealings with you. Customer service is excellent. The prompt reaction was excellent. How fast you re-return a replacement phone was fantastic. I would recommend this insurance to anyone of my friends. It is worth it.

Received the device after a repair. I am very satisfied. The process was very easy and very quick. I am so happy that I have this bmp insurance. I have all of my devices insured. Any new devices will surely be insured. The customer service was very good.

You did great! The replacement phone was for my nephew who lives a thousand miles away so I never saw the phone, but it arrived promptly in beautiful condition. So glad these kids have the insurance, they are such high risk! Thank you for superb service.

I made a claim about a month ago and received wonderful customer service and very fast shipment. The replacement phone had several issues, so I called and received good advice and rep was very polite. She told me to perform a factory data reset and call back if issues didn't resolve. I called back about a week later or so because phone got worse and the screen was having issues as well. This was the only time I was not satisfied. The rep this time was short and was not very helpful. I went to Verizon. They told me to call again. This time rep was very nice and I received my replacement the next morning.

Great job, they answered all questions and told me everything was going to happen in the order it was happening. I was treated with respect and I was told who to contact if I needed to return a product that was not working properly. Thanks.

Great service. Easy process. Thank you Asurion. The phone arrived on time with a prepaid package for return of damaged phone. Hardest part was backing up phone data which Verizon made easy. I couldn't be more pleased with the overall experience.

Simple process and excellent service. Minimum downtime without the benefit of a cell phone. I would recommend your service plan to a friend or family member, and even someone whom I didn't know. The recent adjusted copay was also a great benefit.

Thank you guys for getting everything situated quickly. Although there should never be a fee to send a phone back being that you’ve already paid 100 dollars for insurance, but you guys canceled the fee and everything was done quickly. Thanks again!

Replaced my iPhone within couple days. No problems. Great service. I was glad I had insurance when my iPhone broke. I made the claim and had a new phone the next day. I didn't like paying a replacement fee but still cheaper than buying a new iPhone.

Pleased with a timely and dependable replacement although I do not like the fingerprint security on this phone. I will figure out how to take it off but customer service was friendly and very helpful in processing my replacement. Hopefully replacement will not be needed anytime soon but I am confident if it should I will receive the same compassion and service as I did in receiving this phone. Thank you and it has been a pleasure to do business with you.

I use my phone for work. When it broke I went to the local Verizon dealer. We called your company to secure a new phone. It was a very pleasant experience and very professional. Incredibly, I received a new phone the next day. So much appreciate it. You guys are amazing. Thanks so much. Keep up the good work.

The biggest complaint was that I thought my cracked screen deductible would be $50, not $150. After receiving a fair condition S7 Edge with scratches all over the screen, I cancelled your service. Between the premium, and high deductible, I could have purchased a used S7 Edge in better shape. The process was very easy though.

Replacement - Not good! The phone does not work! I have left 3 messages and no one has called me back! I want to send it back, but the last time something like this happened, I never got my refund back! Please contact me!

You guys did awesome. This is the 2nd time I have needed you. Delivery and activation was easy. Phone got here right before we went on vacation, so you guys saved the day. Your cost for service is reasonable, but I wish it could be a little cheaper.

I am still waiting for a call back for an "approval" to receive a warranty replacement on a defective device that was sent to me. I was forced to deal with Hurricane Irma with a shoddy device. I have requested multiple callbacks and not one attempt has been made. I will set aside an hour on Monday, since it's never a quick task, to inquire about this 3 week long approval process. The worst experience. Will NEVER recommend.

The process to file and submit the claim to replace my broken phone was seamless. I received the phone within 24 hours. Returning phone was easy as instructions were understandable. I will be recommending to others to purchase insurance on their phones.

It took all day for us to just file one claim for one of the phones we had a technical problem with. Every time we called back we were told the same thing. Turn the phone off and go through the whole process over and over.

Having teens isn't easy, especially when it comes to broken phones! Even with case protectors both my girls dropped and cracked their screens. Filled out 2 claims and they had replacements within a couple days. Asurion is worth the peace of mind!

I was very pleased with my service. I want to thank the representatives who went above and beyond to get my issues resolved especially with the time frame we were working with. Thank you. Keep up the great customer service.

I could not be more pleased with the quick and responsible service that I was extended. It is well worth the amount paid for this coverage and I would recommend it with any purchase that offers it. Thank you.

Thanks Asurion for prompt assistance. It was helpful to our family. We recommend this service to anyone who owns a phone through your service. The phone came quickly and the return process was easy. Thank you very much for all you have done for us.

Claim was handled in a timely fashion. Customer Service Rep. was professional and courteous. Hopefully we will not need to ever file another claim, but now we know the process, and know that we are in good hands with Asurion. Thanks for handling our claim with ease. It truly took some of the extra stress off of us. We will definitely recommend Asurion.

My phone has been freezing constantly. I am also having issues with the speaker. When I am on the phone I can hear a constant static in the speaker. People on the other line have been complaining how they cannot hear/understand what I am saying. This is completely unacceptable.

My teenage son cracked his phone shortly after receiving it. I told him I wasn't going to pay for a new one. He suffered with it until he could get another one. I was able to get it replaced for him before he started high school. Thank you Asurion for allowing me to have his cell replaced.

Replacement of my iPhone 7 went good except having to make sure my phone finder was off and not able to contact to make sure it was off when I wasn't sure it was even on. Which my insurance covers lost phone too so wasn't sure why I was being threatened with a 500.00 charge if I don't turn it off when if I lost it you would not even get a phone back.

After receiving my first phone, it kept shutting down. I talked with one of the representative, they sent me another phone, by the next day. That was awesome, and a return package for to send back the other one. Thanks.

Had replacement phone right away without any hassle or upsets. The representative I spoke with made it simple to file the claim. The new device arrived with 24 hrs and we were set and ready to go. Great job and thank you for the quick attention.

My only question is, I thought when replacing my broken device the balanced owe on that device would paid off upon receiving new device. Otherwise I am quite happy with your services. All your representatives are courteous and knowledgeable. I would and do always highly recommend your service and your company by name to all my friends and associates. So thank you very much for all you do and have done for me and my family.

They did a very great job in replacing my phone and got it to us in a timely manner. Even though we had a natural disaster in Houston we still received the phone at a good time. Asurion made the process very simple over the phone and our daughter was very happy to have her phone back.

Gave great customer support, both initially and on the follow-up calls required to complete the transaction. Used patience and understanding while dealing with customer issues. Very polite and respectful even when delivering facts regarding program that may not be in favor of the customer, such as returning the broken phone and the consequences of not returning it. Very helpful overall.

The customer service reps all were "professional", but after finally receiving a Droid Turbo 2 that was not a "64gb" phone, it turned out to be defective - that was 2 calls (the aggregation began), then the next 2 calls to service I was cut off or something? Total of about 2 hours talking and the second day BUT, the 5th call was the best of this experience. The last lady rep listened and showed concern for all my frustrations and disappointments, she worked with me and made me smile again. I want to thank her again and thank Asurion, for having a exceptional employee like her.

Filing a claim with Asurion was incredibly easy. I just had to fill out a simple form and answer a few basic questions. Then, the phone came the next day and it was incredibly fast. I believe I got it in less than 24 hours which is a big deal considering I am on my phone for most of the day. 10/10. Would recommend to a friend.

Called Asurion after I dropped my phone at the beach, and of course in mid air it flipped and landed right on a rock shattering the screen. The next day had a new phone in hand, what better service can you ask for? Thanks Asurion for the great reliable service.

Phone was stolen on weekend. This weekend in general was the one after hurricane Harvey devastated Texas. Website was next to useless and telephone service for replacement was laborious.

My son's phone was soaked in a rainstorm and the rice trick did not work, I filed the claim online and received a replacement phone the next day. They also included a package to send the phone back in. The entire process was easy and hassle free.

First phone could only hear if it was on speaker. Second phone did not work at all. After I sent both phones back and got a confirmation you received them. I waited about 4 days before I contacted you to find out where my phone was. I was told it was on hold. No explanation for the hold. I finally received this phone. The back cover is white but the phone is black. DISAPPOINTED!

I was wowed by the ease of working with you, even during the Texas hurricane. It took me a while to figure out how to get the process started and then I had my new phone in two days! That was a last phone. Now I might have a smashed one to send in??? Hope not...

Had my replacement iPhone within 12 hours. I highly recommend this coverage. It's rare these days to be completely satisfied with a service like this. My replacement iPhone 6 appears to be brand new without a scratch. I could not be any happier.

After receiving a replacement that was not the appropriate model for my phone plan, Asurion was able to send a second mailing with the correct model. Though frustrating, that frustration was offset by the speed of service. Both mailings were overnight, both covering a distance equal to about 2/3 of the country to my hometown which has limited airfreight service. No doubt the cost borne by Asurion is greater, but my satisfaction is higher accordingly.

The person with whom I spoke was friendly, knowledgeable, and helpful to have my new phone shipped and the old one returned the minimum of fuss. The exchange was made simple and quickly. I received the new phone the next day with the packaging to return the old phone - just drop it in the mail!

I'm extremely pleased with the new device as well as the great customer service I received when calling in. I'm always very happy after speaking with your CSR's. The new phone is just what I wanted and I received sooner than I anticipated.

I was going out of town and the replacement was sent to my hotel... I was so relieved! Seamless flawless service! Agent was helpful - but told me I wasn't authorized to call in for my repair - when IM the one that pays the bills, signed up for service and am the main contact!

Next day replacement? Took almost 2 months. Have since dropped insurance for the whole account. Will find insurance elsewhere. And had to purchase a device to use when I went on vacation since couldn't get my replacement from Asurion in a timely fashion.

My daughter's phone broke when she dropped it and all we had to do was pay the replacement deductible and we had a replacement phone within 24 hours. The return process was very easy as well! They included an envelope that had prepaid shipping. All we had to do was then off Find My iPhone and put it in the mail!

We needed a replacement phone because of water damage and we weren't able to get a replacement phone right away because our particular model was discontinued. Asurion informed us it was back ordered and kept us on their radar until one became available. They even gave us courtesy calls to keep us informed of the status of our claim. Very delighted.

Process to replace my son's damaged phone was stress-free and quick. And didn't cost me a fortune. And my son was pleased to have his phone back in 24 hours after filing our damage claim. Which made this mom happy because I wasn't looking forward to having to deal with teenager without a phone...

My daughter's screen was cracked when her dog decided to pick her phone up and bring it to her. Asurion had a tech call and schedule a convenient time to fix the screen. It was fixed within 72 hours. Her dog got her phone again- in his mouth, less than a week later (!!). Took the case off and bit the screen and the home button rendering her phone unusable. She had a replacement phone overnight and all is well. Thank you!!

I have always had good experiences with you, the process is easy and getting a phone right away is awesome! The only complaint I have is my last phone. The droid I got covered with you and the first day I received it I dropped it literally 3 inches from the ground and it cracked the screen but I kept it because it wasn't a huge crack. I was just upset. It's supposed to be gorilla glass but it cracked within 12 hours on a short, not hard drop... so that just upset me how easy it broke. I just ordered a new one from you so I'm hoping this one lasts! Yes, I have a case and screen protector. But otherwise everything is good!

User friendly website to use to replace a lost or damaged phone. Received new phone extremely fast. Was very pleased with the website and services they provided. Saved a lot of money just having to use insurance than buying a whole new phone when mine broke.

We had to replace my daughter's phone due to your repairable damage. We called and the phone was replaced within 24 hours. They kept following up with us until transaction was complete, very satisfied with the service! Glad that we opted to go with Asurion!

I replaced my galaxy s7 recently and the battery is overheating when I'm using it, or when I charge it. Doesn't hold a charge very long, even when it's fully charged. Customer service representatives are nice, when I can reach them... But I keep getting disconnected and or have to repeat myself to the point of double frustration... I've been reconnected, transferred, put on hold, transferred again... Disconnected, call again, rinse and repeat. This happens every time I have to call Asurion.

The people I spoke to were helpful, courteous, and professional. They were willing to take the time to listen to my questions and answer them. Then they transferred me to tech support to get the rest of my questions answered. I really appreciate the attention to customer service that I received.

A horrible 'thud' phone. I am leaving Verizon. Your service is terrible, bad, Do not refer. Get out of Verizon as soon as you can. The products are defective. I'm going to AT&T or some other company. I'm not Going to receive defective products that need to be returned a great expense of time and money. I don't need this and I'm not gonna take this so do with it whatever you want but it's ridiculous.

I am, very pleased, with the help I received while doing this insurance claim, the girl was very helpful. Thank you for putting the customer first. I haven't gotten my replacement yet but it’s due, to come, in the mail today.

Prompt and hassle free. Got my new phone ran over by car. I was pleasantly surprised when I received it with full instructions on how to return and I also had enough time to get it cleaned of all my information.

Replacement phone charging port doesn't work. Trying to get a replacement. Website asks for a affidavit and photo id. I should be able to return this without it. They already know who I am. Very Unhappy- need help please. Yes I've tried a new charger and cord and battery. Zero stars for now.

Bought a 2017 MacBook Air from the MCX. Next day I spill my whole cup of Coke on it like an idiot. Good thing I bought the protection plan from Asurion right? Start a claim. Wait 3-5 business days to have box sent to me to ship laptop. Ship laptop. Was told from day I ship laptop, it would be ten day max until I either get it back repaired, get a replacement, or refund to buy another one. Determined unrepairable after 11 days. They give me two options as a replacement: a Acer laptop, or a 2015 MacBook Air (I only knew it was a 2015 because I checked the specs and the processor was different-- if I didn't review all the specs I would have never known until it got to me and was too late.) Since I turned in a 2017 MacBook Air I was confused why this wasn't one of my options for a replacement, so called them to find out.

The process was extremely easy and quick. The phone was received quickly. I was very happy with the whole experience. The only thing that would make it better would be that the deductible be lowered to $50 or $75. It's a bit high at about $150-$200 depending on your phone.

Your service was excellent - easy to understand instructions for applying and sending the phone back. Phone was delivered ASAP to my home - phone works good, easy to transfer to the new phone and had no delay in service. Thank you for the excellent service.

Our experience was ok in getting the replacement phone. It came the next day after we finally got authorizations straight on the account. However, the glass front of the phone is coming apart from the backing... will need to file another claim!

Fast and hassle free. I would definitely recommend. Customer service outstanding. First phone had a battery problem, sent a new one with no problems. I got the phone next day. Anyone who has a phone should have this insurance. My new phone is working perfect.

Very efficient, no hassle service, it was a very easy process. I did not have any trouble at all with. My son's phone was replaced in no time. I would recommend this to my friends. Thank you so very much.

I had my replacement phone the next day, can't get any better service than that. I have been covered by Asurion for many years and you all have always responded quickly. I would recommend this service to anyone, and as long as I have a phone I will keep this insurance. Thanks.

My Samsung Edge was shattered. Asurion was very easy to place claim with. And my replacement phone arrived in a very speedy manner, with the correct (& easy) envelope for return-totally prepaid. Would recommend Asurion without hesitation.

Very fast replacement for the damaged tablet. Customer service rep was very helpful in expediting the transaction. Although the package was adequate, the replacement tablet was loosely secured and could have sustained damage. Might need to look into some additional material other than the plastic wrap.

From the time I made initial contact to file report to actual day replacement arrived, I received excellent customer service. I truly appreciate the quick action taken and am completely satisfied you made me a priority. Keep up the great work! Thank you!

The replacement phone Galaxy S8+ arrived the next day. Everything was easily transferred from one phone to the other. Only complaint is the deductible is too high, any deductible amount should not be 1/4 of the cost of an item. That would be the equivalent of a 10,000.00 deduction on a vehicle. Accidents do happen and money does matter.

Great customer service, Got phone fast and timely manner. It was very well packaged. Very good service, we are so glad we had it!! Little did we know we'd be needing it. Many thanks for being there for us. I really have no more words. Timely manner in everything. Well done!!!

My phone was damaged. I contacted Asurion for a replacement. I immediately received a replacement phone in a matter of days. I am back up and running and I am very pleased with the service I received. I am so happy I paid for this insurance. Thank you!

My phone was stolen and I went to your website on my home laptop which is directly connected to the modem/router. Your webpage never loaded after the 'enter all your info here' page. I tried multiple times but it would always have the spinning 'loading' symbol but would never load the next. After four and a half hours of this, with reboots, changing firewall settings, testing the internet connection, and all the other standard 'try this first' stuff, your page still wouldn't load so I got seriously angry and quit trying. Luckily when I went to the local Verizon store on Monday the gentleman there had no problems whatsoever which just made me angrier. But when my replacement phone was at my door less than 24 hours after the visit to Verizon, I felt better and was happy I had used restraint and not called to scream and cuss in my frustration. Thank you for the quick service and the great replacement phone.

Easy to use website and quick questions to determine what the user's needs are. I would recommend this service to friends and family with cell phones. Website has improved over the years and is very helpful. Reasonably priced as well.

Your service was user-friendly, everything was easy to understand and it was done in a timely manner. I like my new phone and returning my other was easy. Everything was given to me to be able to mail it back. It was very nice.

The replacement phone I received does not have working GPS. Now any app using geolocation is not working. This is especially frustrating when using google maps, an essential app for any smartphone. Overall customer service was very helpful, just wish the actual hardware was functioning properly.

We purchased iPhone insurance through Asurion and I've had two horrible experiences. First my son's phone was broken, and they replaced it with one that was called later by a technician a Frankenstein of parts. The sound stopped working almost immediately and the rest of the phone followed quickly. When they opened it at the Apple store they said some of the components weren't even connected. And good luck trying to file a claim... they put you through so many hoops, ask for so much ID, driver's license photos, anything they can do to lessen the likelihood that you will follow through and actually use the service you have been paying for for the last few years. Don't use Asurion.

I had an excellent experience. My new phone was delivered within 24 hours. I'd definitely recommend Asurion for quality and fast service. Their Customer Service Department is 2nd to none and very friendly and courteous. I'll definitely use them for all my future needs.

Quick and accurate service. The customer services are great and helpful. The turnaround for the phone is very fast and accurate. The quality of products are good. I wish that they were new phones and not refurbished, but overall a good experience. Thank you.

Definitely appreciate the prompt service, and the grace period to get the phone back at this point... Have always had problems with Verizon phone replacements, and upgrades. It was better this time than the last time. Though the contacts still copy wrong & improperly, where they now cross mix, and copy over multiple times, and it takes me forever to straighten it out. Have Unknown files of close to 2000 or so that are all mixed up, along with other contacts that have copied at least twice, up to 20 plus times. Have started to sort things out. It can be extremely frustrating with files copying and mixing over & over in the Unknown files.

My daughter broke the screen on her phone. Luckily we had insurance through Asurion. The online claim form was very easy to use and when I contacted customer service they were very helpful. Our claim was filed and the new phone was delivered in a matter of days.

Process was very easy and received my replacement very promptly. Also impressed with being able to return device in US postage with package provided and paid for. No hassle to find a FedEx or other service to send back.

I cannot say anything but great things about the women who helped me. Was 2 times because Verizon was helping me with issues and connected me with Asurion directly but before I could even get started I dropped call. I called back and reconnected and everything went great. Thank you very much.

Asurion did their job, got the phone out on time. My problem is with FedEx. I waited home all day for FedEx, they never showed. The next day I waited again, to my SURPRISE the phone was delivered, sitting on the steps, no signature needed!

We got the new phone (refurb) quickly - only complaint is the device for inserting the sim card was not included. The folks I spoke with on the phone were great. Website made the process smooth. Unfortunately, our family has needed this service more than I care to admit over the years and we have never been disappointed.

I feel that I paid insurance on a new phone and received a reconditioned one as a replacement... but at least a replacement. I felt I should have received a new phone to replace the damaged one, but at least I did get a replacement phone. Thanks.

Overall, I found everyone I dealt with at Asurion to be very professional. I actually only had a problem with the US Post Office because they didn't scan the package I had returned the phone in when I mailed it from St. Louis on 9/9/17. I just put it in the mailbox outside the post office. It finally was scanned when it arrived in Memphis almost 2 weeks later. My suggestion is that you advise your customers to go to the counter at the P.O. so the postal clerk can scan the returning package and give the customer a receipt.

The title came to repair my screen, however when he put the new screen on he did not clean the inside. So when the camera was turned I'm to selfie mode, the picture is cloudy. I called Asurion to ask but he coming back to clean it, but they ended up sending a new phone the next day. It's very easy dealing with them over this.

Easy process went through without a "hiccup". I sent in the phone that was not working correctly, they sent me a refurbished phone that is working perfectly. I would have no problem recommending this insurance or process to a friend. My new phone is working great.

The service and communications were great. Instructions clear and concise, what more could you ask for? This was the first time I have used the insurance, well worth the money. From beginning an easy to accomplish efficient process. I would recommend Asurion for sure.

Asurion was very accommodating and sent out a replacement phone immediately. We were able to get my daughter's replacement phone in under 24 hours, which is frankly amazing. They were also very lenient in allowing us time to send in the damaged phone.

They sent a faulty refurbished iPhone 6 at first, but replaced the non operable phone with a new iPhone 7 immediately, since they had no other available iPhone 6's. Great recovery from an initial stumble! The 7 had half the memory of my stolen 6, but it met my needs.

My first refurbished replacement was not working properly, then the second refurbished replacement didn't work properly, so I was doubting the whole reason for insurance at all. On the third try, I was given a new phone, different model. Works great. Still though, adding up all the insurance payments plus the cost of the replacement, I would have been better off not having insurance.

Person on the phone was very nice. She knew everything about my phone. They couldn't send me my original phone so they gave me an upgraded model. Very nice of them to do this. Received the phone the next day.

My phone that I sent back was working perfect. The only reason I use the insurance to get my phone replaced was because I wanted my screen not cracked. Got my replacement and my phone sometimes take forever to load a video and the Camera sucks! It doesn't auto focus. The camera behind the phone.

Issues using website - Called customer service and Shantee ans. explained issue and she just started talking. Asked her to slow down as I am not comp literate. She just started to talk again. I asked her to stop talking and give me a chance to do what she req. She became hostile and would only say a form was missing, asked her 4x to get me super, finally she did. Will got on phone and after brief conversation solved issues. He was great. Only reason gave you 3 star.

Hold was long but after that everything was very efficient, staff pleasant and helpful. Very satisfied with service. Will use your company in future. Could maybe simplify the find my iPhone thing but that's probably on Apple not your company.

I filed a claim for a damaged phone and the next day I had a replacement. End of story. Very fast and very professional. I couldn't be happier with the services of Asurion. The services of Asurion are really great. I have two teenagers with phones and they can be careless, but with Asurion, I feel protected.

Your service had a replacement phone to me in no time. I'm having to learn how to use a smartphone, but all is going well! My old phone was very outdated, so it was time to upgrade. It's a learning curve for sure, but I'm doing it.