Asurion Reviews

The person with whom I spoke was friendly, knowledgeable, and helpful to have my new phone shipped and the old one returned the minimum of fuss. The exchange was made simple and quickly. I received the new phone the next day with the packaging to return the old phone - just drop it in the mail!

I'm extremely pleased with the new device as well as the great customer service I received when calling in. I'm always very happy after speaking with your CSR's. The new phone is just what I wanted and I received sooner than I anticipated.

I was going out of town and the replacement was sent to my hotel... I was so relieved! Seamless flawless service! Agent was helpful - but told me I wasn't authorized to call in for my repair - when IM the one that pays the bills, signed up for service and am the main contact!

Next day replacement? Took almost 2 months. Have since dropped insurance for the whole account. Will find insurance elsewhere. And had to purchase a device to use when I went on vacation since couldn't get my replacement from Asurion in a timely fashion.

My daughter's phone broke when she dropped it and all we had to do was pay the replacement deductible and we had a replacement phone within 24 hours. The return process was very easy as well! They included an envelope that had prepaid shipping. All we had to do was then off Find My iPhone and put it in the mail!

We needed a replacement phone because of water damage and we weren't able to get a replacement phone right away because our particular model was discontinued. Asurion informed us it was back ordered and kept us on their radar until one became available. They even gave us courtesy calls to keep us informed of the status of our claim. Very delighted.

Process to replace my son's damaged phone was stress-free and quick. And didn't cost me a fortune. And my son was pleased to have his phone back in 24 hours after filing our damage claim. Which made this mom happy because I wasn't looking forward to having to deal with teenager without a phone...

My daughter's screen was cracked when her dog decided to pick her phone up and bring it to her. Asurion had a tech call and schedule a convenient time to fix the screen. It was fixed within 72 hours. Her dog got her phone again- in his mouth, less than a week later (!!). Took the case off and bit the screen and the home button rendering her phone unusable. She had a replacement phone overnight and all is well. Thank you!!

I have always had good experiences with you, the process is easy and getting a phone right away is awesome! The only complaint I have is my last phone. The droid I got covered with you and the first day I received it I dropped it literally 3 inches from the ground and it cracked the screen but I kept it because it wasn't a huge crack. I was just upset. It's supposed to be gorilla glass but it cracked within 12 hours on a short, not hard drop... so that just upset me how easy it broke. I just ordered a new one from you so I'm hoping this one lasts! Yes, I have a case and screen protector. But otherwise everything is good!

User friendly website to use to replace a lost or damaged phone. Received new phone extremely fast. Was very pleased with the website and services they provided. Saved a lot of money just having to use insurance than buying a whole new phone when mine broke.

We had to replace my daughter's phone due to your repairable damage. We called and the phone was replaced within 24 hours. They kept following up with us until transaction was complete, very satisfied with the service! Glad that we opted to go with Asurion!

I replaced my galaxy s7 recently and the battery is overheating when I'm using it, or when I charge it. Doesn't hold a charge very long, even when it's fully charged. Customer service representatives are nice, when I can reach them... But I keep getting disconnected and or have to repeat myself to the point of double frustration... I've been reconnected, transferred, put on hold, transferred again... Disconnected, call again, rinse and repeat. This happens every time I have to call Asurion.

The people I spoke to were helpful, courteous, and professional. They were willing to take the time to listen to my questions and answer them. Then they transferred me to tech support to get the rest of my questions answered. I really appreciate the attention to customer service that I received.

A horrible 'thud' phone. I am leaving Verizon. Your service is terrible, bad, Do not refer. Get out of Verizon as soon as you can. The products are defective. I'm going to AT&T or some other company. I'm not Going to receive defective products that need to be returned a great expense of time and money. I don't need this and I'm not gonna take this so do with it whatever you want but it's ridiculous.

I am, very pleased, with the help I received while doing this insurance claim, the girl was very helpful. Thank you for putting the customer first. I haven't gotten my replacement yet but it’s due, to come, in the mail today.

Prompt and hassle free. Got my new phone ran over by car. I was pleasantly surprised when I received it with full instructions on how to return and I also had enough time to get it cleaned of all my information.

Replacement phone charging port doesn't work. Trying to get a replacement. Website asks for a affidavit and photo id. I should be able to return this without it. They already know who I am. Very Unhappy- need help please. Yes I've tried a new charger and cord and battery. Zero stars for now.

Bought a 2017 MacBook Air from the MCX. Next day I spill my whole cup of Coke on it like an idiot. Good thing I bought the protection plan from Asurion right? Start a claim. Wait 3-5 business days to have box sent to me to ship laptop. Ship laptop. Was told from day I ship laptop, it would be ten day max until I either get it back repaired, get a replacement, or refund to buy another one. Determined unrepairable after 11 days. They give me two options as a replacement: a Acer laptop, or a 2015 MacBook Air (I only knew it was a 2015 because I checked the specs and the processor was different-- if I didn't review all the specs I would have never known until it got to me and was too late.) Since I turned in a 2017 MacBook Air I was confused why this wasn't one of my options for a replacement, so called them to find out.

The process was extremely easy and quick. The phone was received quickly. I was very happy with the whole experience. The only thing that would make it better would be that the deductible be lowered to $50 or $75. It's a bit high at about $150-$200 depending on your phone.

Your service was excellent - easy to understand instructions for applying and sending the phone back. Phone was delivered ASAP to my home - phone works good, easy to transfer to the new phone and had no delay in service. Thank you for the excellent service.

Our experience was ok in getting the replacement phone. It came the next day after we finally got authorizations straight on the account. However, the glass front of the phone is coming apart from the backing... will need to file another claim!

Fast and hassle free. I would definitely recommend. Customer service outstanding. First phone had a battery problem, sent a new one with no problems. I got the phone next day. Anyone who has a phone should have this insurance. My new phone is working perfect.

Very efficient, no hassle service, it was a very easy process. I did not have any trouble at all with. My son's phone was replaced in no time. I would recommend this to my friends. Thank you so very much.

I had my replacement phone the next day, can't get any better service than that. I have been covered by Asurion for many years and you all have always responded quickly. I would recommend this service to anyone, and as long as I have a phone I will keep this insurance. Thanks.

My Samsung Edge was shattered. Asurion was very easy to place claim with. And my replacement phone arrived in a very speedy manner, with the correct (& easy) envelope for return-totally prepaid. Would recommend Asurion without hesitation.

Very fast replacement for the damaged tablet. Customer service rep was very helpful in expediting the transaction. Although the package was adequate, the replacement tablet was loosely secured and could have sustained damage. Might need to look into some additional material other than the plastic wrap.

From the time I made initial contact to file report to actual day replacement arrived, I received excellent customer service. I truly appreciate the quick action taken and am completely satisfied you made me a priority. Keep up the great work! Thank you!

The replacement phone Galaxy S8+ arrived the next day. Everything was easily transferred from one phone to the other. Only complaint is the deductible is too high, any deductible amount should not be 1/4 of the cost of an item. That would be the equivalent of a 10,000.00 deduction on a vehicle. Accidents do happen and money does matter.

Great customer service, Got phone fast and timely manner. It was very well packaged. Very good service, we are so glad we had it!! Little did we know we'd be needing it. Many thanks for being there for us. I really have no more words. Timely manner in everything. Well done!!!

My phone was damaged. I contacted Asurion for a replacement. I immediately received a replacement phone in a matter of days. I am back up and running and I am very pleased with the service I received. I am so happy I paid for this insurance. Thank you!

My phone was stolen and I went to your website on my home laptop which is directly connected to the modem/router. Your webpage never loaded after the 'enter all your info here' page. I tried multiple times but it would always have the spinning 'loading' symbol but would never load the next. After four and a half hours of this, with reboots, changing firewall settings, testing the internet connection, and all the other standard 'try this first' stuff, your page still wouldn't load so I got seriously angry and quit trying. Luckily when I went to the local Verizon store on Monday the gentleman there had no problems whatsoever which just made me angrier. But when my replacement phone was at my door less than 24 hours after the visit to Verizon, I felt better and was happy I had used restraint and not called to scream and cuss in my frustration. Thank you for the quick service and the great replacement phone.

Easy to use website and quick questions to determine what the user's needs are. I would recommend this service to friends and family with cell phones. Website has improved over the years and is very helpful. Reasonably priced as well.

Your service was user-friendly, everything was easy to understand and it was done in a timely manner. I like my new phone and returning my other was easy. Everything was given to me to be able to mail it back. It was very nice.

The replacement phone I received does not have working GPS. Now any app using geolocation is not working. This is especially frustrating when using google maps, an essential app for any smartphone. Overall customer service was very helpful, just wish the actual hardware was functioning properly.

We purchased iPhone insurance through Asurion and I've had two horrible experiences. First my son's phone was broken, and they replaced it with one that was called later by a technician a Frankenstein of parts. The sound stopped working almost immediately and the rest of the phone followed quickly. When they opened it at the Apple store they said some of the components weren't even connected. And good luck trying to file a claim... they put you through so many hoops, ask for so much ID, driver's license photos, anything they can do to lessen the likelihood that you will follow through and actually use the service you have been paying for for the last few years. Don't use Asurion.

I had an excellent experience. My new phone was delivered within 24 hours. I'd definitely recommend Asurion for quality and fast service. Their Customer Service Department is 2nd to none and very friendly and courteous. I'll definitely use them for all my future needs.

Quick and accurate service. The customer services are great and helpful. The turnaround for the phone is very fast and accurate. The quality of products are good. I wish that they were new phones and not refurbished, but overall a good experience. Thank you.

Definitely appreciate the prompt service, and the grace period to get the phone back at this point... Have always had problems with Verizon phone replacements, and upgrades. It was better this time than the last time. Though the contacts still copy wrong & improperly, where they now cross mix, and copy over multiple times, and it takes me forever to straighten it out. Have Unknown files of close to 2000 or so that are all mixed up, along with other contacts that have copied at least twice, up to 20 plus times. Have started to sort things out. It can be extremely frustrating with files copying and mixing over & over in the Unknown files.

My daughter broke the screen on her phone. Luckily we had insurance through Asurion. The online claim form was very easy to use and when I contacted customer service they were very helpful. Our claim was filed and the new phone was delivered in a matter of days.

Process was very easy and received my replacement very promptly. Also impressed with being able to return device in US postage with package provided and paid for. No hassle to find a FedEx or other service to send back.

I cannot say anything but great things about the women who helped me. Was 2 times because Verizon was helping me with issues and connected me with Asurion directly but before I could even get started I dropped call. I called back and reconnected and everything went great. Thank you very much.

Asurion did their job, got the phone out on time. My problem is with FedEx. I waited home all day for FedEx, they never showed. The next day I waited again, to my SURPRISE the phone was delivered, sitting on the steps, no signature needed!

We got the new phone (refurb) quickly - only complaint is the device for inserting the sim card was not included. The folks I spoke with on the phone were great. Website made the process smooth. Unfortunately, our family has needed this service more than I care to admit over the years and we have never been disappointed.

I feel that I paid insurance on a new phone and received a reconditioned one as a replacement... but at least a replacement. I felt I should have received a new phone to replace the damaged one, but at least I did get a replacement phone. Thanks.

Overall, I found everyone I dealt with at Asurion to be very professional. I actually only had a problem with the US Post Office because they didn't scan the package I had returned the phone in when I mailed it from St. Louis on 9/9/17. I just put it in the mailbox outside the post office. It finally was scanned when it arrived in Memphis almost 2 weeks later. My suggestion is that you advise your customers to go to the counter at the P.O. so the postal clerk can scan the returning package and give the customer a receipt.

The title came to repair my screen, however when he put the new screen on he did not clean the inside. So when the camera was turned I'm to selfie mode, the picture is cloudy. I called Asurion to ask but he coming back to clean it, but they ended up sending a new phone the next day. It's very easy dealing with them over this.

Easy process went through without a "hiccup". I sent in the phone that was not working correctly, they sent me a refurbished phone that is working perfectly. I would have no problem recommending this insurance or process to a friend. My new phone is working great.

The service and communications were great. Instructions clear and concise, what more could you ask for? This was the first time I have used the insurance, well worth the money. From beginning an easy to accomplish efficient process. I would recommend Asurion for sure.

Asurion was very accommodating and sent out a replacement phone immediately. We were able to get my daughter's replacement phone in under 24 hours, which is frankly amazing. They were also very lenient in allowing us time to send in the damaged phone.

They sent a faulty refurbished iPhone 6 at first, but replaced the non operable phone with a new iPhone 7 immediately, since they had no other available iPhone 6's. Great recovery from an initial stumble! The 7 had half the memory of my stolen 6, but it met my needs.

My first refurbished replacement was not working properly, then the second refurbished replacement didn't work properly, so I was doubting the whole reason for insurance at all. On the third try, I was given a new phone, different model. Works great. Still though, adding up all the insurance payments plus the cost of the replacement, I would have been better off not having insurance.

Person on the phone was very nice. She knew everything about my phone. They couldn't send me my original phone so they gave me an upgraded model. Very nice of them to do this. Received the phone the next day.

My phone that I sent back was working perfect. The only reason I use the insurance to get my phone replaced was because I wanted my screen not cracked. Got my replacement and my phone sometimes take forever to load a video and the Camera sucks! It doesn't auto focus. The camera behind the phone.

Issues using website - Called customer service and Shantee ans. explained issue and she just started talking. Asked her to slow down as I am not comp literate. She just started to talk again. I asked her to stop talking and give me a chance to do what she req. She became hostile and would only say a form was missing, asked her 4x to get me super, finally she did. Will got on phone and after brief conversation solved issues. He was great. Only reason gave you 3 star.

Hold was long but after that everything was very efficient, staff pleasant and helpful. Very satisfied with service. Will use your company in future. Could maybe simplify the find my iPhone thing but that's probably on Apple not your company.

I filed a claim for a damaged phone and the next day I had a replacement. End of story. Very fast and very professional. I couldn't be happier with the services of Asurion. The services of Asurion are really great. I have two teenagers with phones and they can be careless, but with Asurion, I feel protected.

Your service had a replacement phone to me in no time. I'm having to learn how to use a smartphone, but all is going well! My old phone was very outdated, so it was time to upgrade. It's a learning curve for sure, but I'm doing it.

I had some issues submitting my claim via the website alone but when I called the agent I spoke to on the phone walked me through the entire process and got me a replacement very quickly. I would gladly use Asurion again.

Could not ask for a faster, smoother insurance claim experience! No problems whatsoever. And, it was easy to file the claim online. Super fast shipping on the replacement. I definitely recommend Asurion for your cell phone insurance need.

My daughter's iPhone got very hot for some unexplained reason. The heat cracked the screen and the phone would not work. I filed a claim (which was very simple), paid my deductible, and the phone was replaced. I couldn't be any happier. Thank you for all your help.

Asurion is worth every penny! I've had multiple claims for phone replacement due to damage across my family and they really look after you every time. Service is fast and efficient. In each case I was able to get my family up and running with their new phones quickly and minimize the personal impact to them.

iPhone 6S Replacement - Asurion did a great job replacing the phone I smashed, falling with it in my back pocket. They next day shipped a replacement with instructions on backing up old phone information and removing it from my iTunes etc. The new phone arrived the next day via UPS with instructions on how to easily activate. They also set a prepaid envelope to return the old phone. It was an easy and painless process, Thanks!

The phone you guys have sent me is not only an iPhone 6 (when I had an iPhone 6s) but the battery is literally trash from day 1. I dont understand how I pay insurance and get a phone that's worse than my original, VERY dissatisfied. Will probably drop your service if something is not done.

My child's phone was stolen at a sleepover Birthday party. She woke up and her phone was gone. Called Asurion and her replacement phone was here the next day. Very grateful!. It was an insurance that was worth paying for. Thank you so much for your prompt attention to this matter.

Had a great experience. Reported tablet damaged. Replaced overnight. Returned damaged tablet in pouch provided. Very happy with service. Did not expect that things would go as smoothly as they did. Very glad I had the coverage to replace tablet. Thank you.

First I would like to say that the online filing of the claim was very smooth. They have a great website and it was much less hassle than expected. When I received the replacement however, it was dirty (as in- flakes of some kind of black rubbery stuff in and around the plug insert). I attempted calling and emailing photos about this with no response. Also there is a permanent dark mark on the screen which is annoying and the battery has terrible lifespan (often a full charge is dead by the end of the day). Frustrated.

I would recommend friends. The only issue that I had was the amount of co-pay that had to be paid. Especially since I pay for the insurance every month. The amount to pay to get your phone replaced, I feel was way too high. My wife had to wait a long time before her phone could be replaced because of three co-pay amount.

I don't know what crap you are referring to about this employee being able to "reconnect" within 24 hours, but that is total nonsense. It seemed the person I was talking to was doing everything possible to make it so difficult to turn in the claim so as to make it NOT happen. I was very frustrated with it all. I have found we can cover the phones through homeowners insurance and can DUMP Asurion. That's my encouragement to everyone on Facebook, etc. If anyone does care and wants to talk to me about how it REALLY went, call me. I doubt it will happen.

I got struck with a string of bad luck with stolen phones and Asurion speedily accepted my claims/talked with me on the phone and got me back on my feet. The quick turnaround and great customer service helped me immensely.

You did a great job, and in a timely fashion. The reason I didn't give you 5 stars, was because I pay a monthly fee for the insurance on all my devices. But still had to pay a $100.00 deductible for the tablet. My son has broken 3 of these and all by accident. So they aren't made to last!

Seriously wish every company's customer service was as good as this. Went online at about 9:00 pm and filled out the required information for a phone replacement. The phone was at my house the next morning by 10:00 am. This is the 2nd time I've had to do this, once over the phone and once via the internet, and both times were so easy and the phones came the next day. The first time, the phone was even shipped to another state for me because it was my grandma's phone. Awesome job!

The iPhone went belly up. Just quit working and so I called it in and it was a very easy transaction. Paid my $200 deductible and It was cheaper than having to buy a new phone even though the replacement phone was brand new. Thanks.

Cracked phones can be dealt with. Phones that no longer work change the way you live. Thank you for being there and sending my daughter's new phone as quickly as you did. It only took two days, all in all, and she did survive!

I was very pleased with everyone through this. I was quick to get answers and the replacement phone came right away. I was in a tough spot with my teenage daughter losing her phone and didn't know which way I was going to turn. Thank you.

The service was fine. I received my device as promised. And I lost my return envelope received another and returned the device. No complaints at all and this was my second time using the service so I can say truly worth the money. Just wish I didn't have to pay for a phone someone stole.

Great job. I appreciate the fast restoration of my cell phone. My only suggestion is to dial down the iCloud disabling reminders. I followed your directions. Then I got paranoid because I kept getting reminders. Next I got a call to walk me through the process online and I had completed the phone disconnection correctly. Perhaps the best thing would be to have your representative call sooner to do the online walkthrough because someone with less patience would have second thoughts about using your insurance service. Thank you.

I was very happy with the simplicity and speed of the process of replacing my daughter's iPhone 7. Very easy with good instructions and only took a couple of days. I do feel like the deductible is pretty high however, that is my only complaint.

Great service. Very quick turnaround. Representative was knowledgeable and understanding. Happy I have the insurance. Would definitely recommend to others. I was concerned I'd get a used phone, but it appeared to be new and works fine. I liked the fact that there were no hassles.

Had my new phone the next day after filing the claim! The claim was easy and the service was exceptional. The protection cost is well worth the investment on all four of my phones. I tell all other owners that they should have Asurion coverage for protection and replacement. Very reasonable! Great job Asurion!!

When my phone was damaged by water Asurion replaced my phone very quickly even though their distribution facilities delivery time could have been delayed by hurricane activity that had very recently hit that area of the country. I definitely would recommend their insurance to friends and family.

I received the phone quickly, so far it seems to be working properly except the media volume does not work unless it is hooked to an outside speaker. That is the only way I am able to hear any type media (Facebook, music, YouTube, etc.) otherwise everything else seems to be working on the phone. I am not sure what I need to do to get this correct beings it is a refurbished phone that was sent to me.

They did a great job replacing my phone. It was quick and No hassle, they took care of it. Processed my order. Had it before I knew it. I was totally satisfied with their response. No hassle. I would recommend them for your insurance needs.

This was such a seamless process. No hassle, just fill the form out on-line, submit any documentation and I actually had my new phone in my hand, up and running, about 10 hours after reporting my claim. My only problem with the whole process was that after many years of paying insurance with no claims I was given a refurbished, not new, replacement.

iPhone 6s sent in a box (new) to my attention - The key I believe was speaking to a manager who in my case was Superb. Happy to assist and able to provide a useful replacement almost the next morning.

Asurion was great to work with and processed my claim very quickly. I'm very pleased with the process and highly recommend it. A nice way to end a very frustrating situation. I will never not have insurance on my mobile devices again.

Asurion was very easy to deal with (Replace my Samsung 8). We received a new phone in a timely fashion and return the broken one immediately. We are very satisfied with the new phone. The service is great. We are very pleased. Asurion does a good job. My work requires me to have a SmartPhone. I use it for GPS for texting and for phone calls. I need it all the time so I was glad to get it in a timely fashion.

Honestly I have no complaints at all. I got my first phone from Asurion in 1 day. Not long after my son dropped it and it cracked again. When I went through Asurion's process again... I got my phone in 1 day again with a perfectly new Galaxy S7 Edge.

The phone works fine except it will not let me add my fingerprints for security. That feature do not work at all. My last phone I was able to add it. I can add my fingerprint to the other phones in my house, so I know how to add it. It also will not let me do some other features my other phone let me do.

I have used this service twice in replacing completely broken phones. Both times the phone technically worked but the touch screen went black and didn't respond. Both times I received a replacement THE NEXT DAY. Quick, easy, and very convenient. Although expensive I think it is worth the money to have the service especially if you are a little harder on your devices like me.

My phone has worked decently. The first few days it was fine, then the home button started clicking as if it were broken somehow but it has since stopped doing it. The screen will sometimes malfunction and not work properly so I will have to shut down my device. That is the only reason I gave 3 stars.

I was so satisfied with the prompt of my service and the way you can go online and file a claim without even having to deal with a representative. I will most definitely refer to a friend if a friend need to file a claim.

I was very pleased with my experience since my phone was destroyed. The screen could not be fixed. My phone was replaced quickly with no issues. It was important to me, to receive my replacement quickly. I have highly recommended this company to anyone.

I reported my claim on Monday and received my replacement the next day. The online process is very user friendly. I would recommend using Asurion to anyone that is in need of insurance on their device. It is worth having. Phone works really great.

Was sad we couldn't get a black one like we had. Took a couple days to get it working. Had to get Verizon on the phone. Think it was because old one got wet. Good experience and very fair and prompt delivery of new phone. Price good compared to a new one.

Fast & easy. Would recommend to others about using the service. Glad I had it to use because phones are expensive to replace. I really like the fact I was able to get it so fast and delivered your doorstep.

Everyone I spoke with was great and helped me get a replacement phone when mine quit working. Even though the model I had originally was back ordered they helped me find a different equivalent model with similar features. I received my new phone very fast!!

Made my missing phone claim on Saturday night. Did everything from the website. Super easy and simple steps. Phone came in Monday afternoon. Same exact phone. Called and activated the phone and was ready to go. Even got a replacement phone case.

I received a phone from Asurion which was defective. After sending the phone back, I received another defective phone. I ended up buying a new phone and after I sent back the defective phone Asurion has not yet refunded me the $149 deductible I paid. They were giving me the runaround claiming they did not receive the phone even though they tracked it and admitted they received it. I still have yet to receive a refund to my account.

Went to Verizon on a Saturday, and new phone was received on Tuesday. Easy transaction. A month later, the earphone speaker went on the replacement phone. Phone was shipped out immediately and received the next evening. Unfortunately the speaker phone is not working on the replacement phone and it too needs to be replaced. Thanks for the customer service.

Contacted technical representative at Asurion and requested assistance with replacement phone because aux jack did not work. Technician requested that I reset to factory setting which fixed the jack. Tech was very professional and knew immediately how to repair phone. I was very impressed...

I love it. The first time my phone would not work, I didnt have to pay for that one. But when I drop and broke my screen I turned it in and got my new one the next day I was so happy because I use my phone everything. I use it for work,for school, and I use it when I need alone time to watch movies or listen to music. I would really recommend insurance from you guys because you help me out fast and got the job done quick.

Excellent experience this time. Just got online and submitted a claim and a phone was sent right away. The only problem we had was the phone we received was refurbished and it does not completely work. When making phone calls you can hear on the phone just fine but anybody who calls you hears the echo of themselves in the background hears everything repeated back to them which is really annoying.

I got my replacement phone quickly. It was in working condition but obviously not as well maintained as mine had been. Disappointing, but at least I am connected. iPhones with 2 step authentication are difficult to transfer since you have to receive a text, on the phone you are trying to set up. Annoying.

I travel away from home living in a RV due to my type of work. With no days off it can be difficult to wait all day in person for phone delivery. I was able to find someone in a nearby RV park, use their address and have them be present all day for the delivery. Contacted the person in evening and the package was not delivered. After checking the tracking it showed to be delivered earlier in the day. The phone was found one street over at the wrong address on the porch without a signature. The homeowners did not know it was there till they came home. All ended well and phone is working fine.

I'm having issues with the phone you sent me. The phone cuts off when it gets to 20-22% battery life. Once I plug it back into the charger I must wait a few minutes and then restart phone. I have tried rebooting the phone several times but same thing still happens. This is becoming quite inconvenient. Please let me know what to do. Customer service was fine... phone stinks. Thank you.

I got your service for my whole family. My first claim for my S7edge and I paid a deductible of $150 and got a phone that was acting up in just few months so had to claim it again and paid deductible of $150 again. So got another phone last month which is now acting up. VERY DISAPPOINTED! I had cancel the service for my family as well.

I thought the shipping was the only good part. The phone I have received, obviously has manufacturer problems with the battery. After contacting you guys by phone, I am told to do the troubleshooting. The last thing I was told was, factory reset. After doing so, the phone still has problems. So, that's why I give the low rating. You cannot troubleshoot a bad battery.

Blinks in and out when I am touching the screen. Does not want to answer when I touch screen or very hard to hang up if I am leaving a message on someone else's phone. I have to go punch the 6 digit code to unlock just to hang up but generally takes three times to get the code right because the screen does not react when I touch the code so air time just keeps rolling until the persons phone I calling runs out of space for the message. The one I had before was a better phone but did not work well either. Can I get a new phone that works properly? Thank you.

It was not a good experience. First you sent us the wrong phone, then after providing a lot of proof of identity we had to send the phone back and then provide a lot of proof of identity again to get the right phone. It was a nightmare! I don't care to repeat that issue with Asurion, I won't use their service again.

I was pleased with the speedy delivery and was back up running in no time. The step by step process was easy and they followed up every step of the way. I would recommend this service to anyone that has an insurance claim.

The customer service was excellent and the phone arrived next day as promised. I think this is a good value and I will not hesitate to recommend it to my friends. Having an online contact was very convenient. When I need to talk to a representative in person that also went smoothly.

I expected a difficult, unpleasant, prolonged experience. Surprised the service was wonderful. I got my new phone in one day and with clear directions to set up and easy return of old phone. Only would have liked to know the deductible (I forgot) before beginning the process of filing the claim.

I experienced great and timely service from your company. I appreciated the helpfulness of your phone representatives and how quickly the issue was resolved. The whole experience was a good one, although I was not happy that the tablet I returned quit working after only a couple of years of mild use!

Going to the website to file a claim was easy because the online chat connected me with someone who guided me step by step through the process. Once I completed the paperwork, my phone was here the next day.

Although I got a phone quickly, it does not work properly. The sound is not good on the listener's end. Muffled. I called and asked for another phone but I never got one. It is difficult to be without a phone, even for a short while. I'm going to go and buy a new phone. Will not use Asurion again.

This was the first time I used this service. I received my phone very quickly and back up in action the next day. I am really glad I paid for this service. Phones are beginning to really get expensive and without a service like this, a phone breaking can cause you an expensive bill.

The best service in the business. My new phone arrived within a few days of ordering, certainly surprised me how fast it took. Also, It was an easy set-up to get all my contacts and information back onto my new phone. From the Asurion representative that I talked to the fast delivery, it was a wonderful experience! Thank You!!

I have needed to use this a few times and every time it went smoothly. No problems and very quick service. I will be more than happy to recommend this to my family and friends. I can't sum it up any more than this. I don't usually get insurance but this has been definitely worth it.

Replacing my phone through Asurion ended up costing me fifty dollars more than what the Verizon agent told me it would be. 99.00 vs. 149.00 but other than the higher cost difference the process to replace my phone went smoothly and I received my phone quickly. Thank you.

I received a phone that needs to be charged every two hrs. I am paying every month to insure my phone and when I receive the refurbished phone, I could not use it for 8 hrs. I need to charge it every time I use it. I am not happy.

I had a Samsung S7 Edge that fell out of my car and broke the glass and the phone was making weird noises while on calls. I called and filed a claim with was very easy to do. It was approved within 24 hours and my new phone arrived the next day. Thank you for making this a fast and smooth transaction.

It took over four months for us to finally get your cooperation for a new phone. He lost his phone and you guys just gave us the run around pretty much trying to get us to just give up. Finally we received a new phone but paid insurance for four months on a device we didn't even have. Now the device we have won't stay charged. If we had another phone insurance service I wouldn't continue to go through you guys.

1st phone was junk, 2nd one is slow to respond, not happy with refurbished phone. Will not do this again. Makes no sense to carry insurance on a product, to get replacement with substandard quality. Dissatisfaction, frustration, disappointment.

The process is remarkably easy to input information online, receive the phone, activate it, and then send in our old phone with the postage paid envelope. The instructions are clear and the customer service was good. I have used the Asurion service several times and they always have been customer friendly and easy to use.

My phone needed to be replaced, but it had a cracked camera and that voided the warranty with Apple. I needed a phone fast, and Asurion replaced it quickly after paperwork was completed and the fee was paid. Easy process. Excellent customer service.

The service was great and fast as well. I got someone to come out to replace my screen. The tech informed me that the screen could not be replaced which was fine so I got a replacement phone. Phone came quick and seemed fine. Only small problem I have is the pixels while watching TV or a movie on the phone. The dark parts for the screen look bad. You can see many pixels. As far as the service goes I was very happy and impressed. Thank you.

My kids left our tablet at a football game. Obviously it was nowhere to be found when we went back. For a very minimal deductible Asurion replaced our tablet with an even better model than the one we originally owned. It was easy to file the claim and it arrived in a few days. It was in perfect condition and ready to use right away. Thank you!!!

I am happy with the service. They were efficient and easy to deal with. I recommend you have it if you cannot afford to replace your phone or if you are hard on your phone. I think that most insurance isn't worth it but in this case I would say it is worth having.

They replaced the damaged phone and then the replacement phone had problems so another replacement was sent. The end result was a successful replacement. Both replacement phones arrived overnight as promised. The process was easy and efficient. Thank you for your assistance with my claim.

Asurion handled the claim immediately. It was all handled online with either multiple choice questions or a chat with a representative who sorted everything out. The phone came before it was intended to and I was back in business only 5-6 days after the accident (including shipping of the phone which I was surprised by). Overall Asurion did exactly what would be expected from an insurance company.

I was happy with my experience, I got my claim through within a day and received my replaced iPhone 3 days after submitting my claim. I appreciate your hard work and was happy to have been paying the insurance leading up to the accident.

The claim submission process was simple and proceeded without difficulty. The replacement phone arrived within two days and was a new unit not a refurbished item. Would have awarded 5 stars but for the co-pay of $148 which I considered excessive considering the monthly insurance premium. All in all would recommend Asurion.

Filing a claim is very easy and stress free. Receiving the replacement phone and returning the damaged phone was uncomplicated and incident free. I am very glad that I have my devices insured with Asurion and I will recommend it to my friends.

I very much appreciate your quick customer service. I filed a claim for a cracked screen midweek and received my new phone the following Monday. I thought the price was reasonable and the claim process was simple. I was very pleased and have no complaints.

Go online, fill out a form, put in your card info, pay like 150 bucks and bam, you have your phone in like 2 days. This is super simple and affordable cause who wants to pay full price again and again.

Replaced phone - I had a great experience and a simple and easy replacement. The website was easy to use and when I called on the phone, the lady explained everything and made everything easy to understand. I have no complaints and keep up the good work. Thanks.

The newer process with the affidavit is kind of annoying along with the increased deductible. I think they used to use a delivery service that delivered Sundays as well. But in all fairness, good customer service and a quality refurbished phone.

We were out of town for my daughter's phone which was on the verge of breaking finally broke. I really appreciate the ease of replacing the phone, the service, the knowledgeable staff, and the professionalism. It was also easy to set up and ship the old phone back. Thank you very much for your help.

My daughter took a spill when running Saturday morning during cross country practice and completely shattered the screen on her brand new iPhone 7. We were told thru our Verizon store to place a claim thru Asurion insurance, that we purchased at the time we purchased the phone. We were told that we would fill out the claim and be directed to a local store that would replace the screen for $49. Unfortunately, once the claim was completed, the Asurion representative informed us that there was no local store that was authorized to replace screens and that we would need to have the phone replaced instead for $150.

Great service and fast shipping. Very happy with my replacement and how quickly I received my new phone. The quality of the phone is excellent as well. The customer service was also excellent when I called to report my claim. Would recommend to a friend or family member!

I have had Asurion insurance on our phones for a long time and have submitted only one claim since joining Verizon. When I attempted to file a claim it took several phone calls that were forced to automated response electronic operators telling me had to submit an online claim. This process took 5- days to get me a replacement phone. When I did a warm body in the phone they verify my claim number and transferred me to an automated response recording. Terrible service. This is totally unsatisfactory and the worst customer service experience.

I was extremely pleased how fast Asurion responded to my claim on 8/19/2017! It only took 2 days to receive my new replacement phone. I'd say that is worth 10 stars! I couldn't have been happier with the way my claim was handled. Thank you again Asurion.

My replacement phone came promptly the next day! The online registration and going through the steps were a bit confusing. But Asurion stayed online with me. And I received my new phone the next day with instructions to load my memory chip.

I filed a claim for my phone Nexus 6 which they no longer offer, so I was told I would received a Samsung Galaxy 8. I go to file the claim and now they have changed the phone to a Samsung Galaxy 7 which has not even close the capabilities of the Nexus 6 with a 6 inch screen where the 7 has a 5 inch screen. They now offer me a Note 4 which is considerably older. Get this now they tell me that if I don't like the phone they won't take it back and it's going to cost me 228 to get it. HORRIBLE SERVICE. DON'T GET THIS INSURANCE. THE AGENTS don't know what they are doing. I was on hold 30 minutes. You would be better buying a phone and getting insurance through Worth Ave. Group. I only paid 7 dollars a month and they sent me a check get a brand new phone.

I want to thank you for walking me through the process on ordering my new phone. I receive my phone in two days and was able to get it setup with the information that was given. I would recommend your service to friends and family. Thanks again for everyone that assessed me through the process.

Terrible services. The replacement screen had fine scratches and the volume was barely audible. Representative helper was rude. She kept cutting me off when I tried to explain the problems to her. Going to discontinue my replacement phone insurance policy. I hope management will take this experience and re-train staff.

While a hurricane was approaching our area a replacement phone was sent out to replace the 1st refurbished phone that was bad. Great service. There was a delay in returning the old phone due to storm and being out of our home for seven days.

Had to return a broken phone. Cracked screen and no longer charging. Asurion sent out a refurbished phone for less than 1/2 the cost of a new phone and it works great. Customer service was very helpful. Made everything very easy. You wouldn't even know it was refurbished and I think that is the route in.

I wish the paperwork was a little easier, since you have to print out a bunch of papers, but other than that replacement phone works well and was shipped quickly. I appreciate the fast turnaround, even though it took an extra day because I needed a printer for paperwork. Thanks again.

I was very pleased with how quickly my replacement came! Customer service was very helpful getting me through the process to get my device replaced. The return instructions were clear and easy to understand for returning my broken device. Thank you very much!

No questions asked. Timely replacement. Courteous and helpful customer service. Asurion replaced a 2nd phone for me that was defective. After talking me through the troubleshooting steps and confirming that the phone was bad they replaced it without a hassle. My only issue was activating my new phone as I did have another phone available to do so.

The phone came in promptly and was in good condition, considering that it most likely was a refurbished phone. Directions were included to get the phone up and running which was helpful. My only complaint is the outrageous cost of the deductible, it is foolish that this needs to be paid when you pay a monthly fee for insurance. Accidents happen and one should not be penalized for this.

Service was expedient online & on the phone. Very much appreciated, I'm a senior citizen & had accidents twice in the same month. Very professional & patient with me when I needed their advice & continued services. I've been with this service since I've had my phone. I've had a phone for over twenty years.

They were quick, and the customer rep was very helpful. The online form sucks, so I had to call a rep., otherwise great service, once I explained exactly how my phone broke, the rep understood completely. The online form just says your phone is still under manufacturer's warranty, and to contact them, all Verizon wants to do is sell you another phone. They don't want to fix yours at all.

The associate was very knowledgeable and sympathetic to my needs. The associate also made a point to get to know me and also listened to my needs before continuing. The associate got my claimed processed fast and with top priority. The associate also asked me if I need anything else done before we ended the call.

I had 2 experiences in 2 weeks time. First, my phone was smashed on our street and second my new phone of less than 2 weeks slipped out of my hand and smashed the front on tile floor. Both times I was sent a new phone the next day. What hurt was that I had to pay a second deductible--which really hurt!!

Accidentally lost my phone and when I finally recovered it in the parking lot someone had ran over it making it inoperable. Filed my claims and was very surprise how quickly and efficient the process was. Very good communication and customer service. Thank you.

Asurion did great the two times I had to file a claim within a month! No questions asked no problems! I have had insurance for 10 years and never had to utilize it. Well this past summer was the worst luck I have ever had with phones! Asurion made the experience easy and painless. Definitely worth it to pay for monthly!

I was happy with how easy and quick the process was, yet dissatisfied with the change of terms without my knowledge. I was under the assumption that I could've had my screen fixed/replaced, but was surprised when I got a message saying that insurance had been dropped for my device. I had to spend more money than expected, so that was pretty disappointing. Other than that, I was satisfied with the service.

I am now on my third refurbished phone. Do you not test them? My last two replacements one had issues with WiFi and Bluetooth. The second has screen issues, multiple screens at the same time. Discoloration and lines through the screen. I have a new phone arriving today hopefully.

Overall I am Satisfied with my replacement device. However, the instructions on how to erase and disconnect a device from an account were backwards or just plain wrong. After basically being harassed by Asurion with 5-6 different emails and phone calls to complete a step I had already done (remove Find my iPhone) I had to delete with screenshot proof, all my devices from iCloud and then add the ones I still had back on. This was a major hassle as I had deleted find my iPhone in the beginning as requested. When I finally told the gentlemen on the phone that I had screenshot proof he told me maybe he had old info and he couldn't even get in to verify that Find my iPhone was indeed turned off. With the directions being wrong my phone still had pictures etc in it that I could not wipe off because I had already cut service off from the old phone (bad directions on Your part as it should have been done first before service was moved to the new phone).

My phone was not working, used Asurion to replace my phone. It was very easy and quick. Thank you. They sent a package for me to return my phone. They followed up to make sure I received it and followed up when they received my old phone.

They are very easy to work with. They made the situation seamless. Super fast response time and shipping time. Customer service was helpful and answered all questions I had. Thank you for the easy process. I will use again and recommend them.

Although Apple advertises their iPhone 7 as water resistant it doesn't take much water to disable their phone. Thanks to Asurion's insurance we were able to get my daughters phone replaced without the exorbitant cost Apple would charge for a new phone.

Was please with process. Filed one day received phone next day. Only complaint is I dropped phone in mailbox next day in return envelope. Received call 2 weeks later that phone had not been received. Tracking number that had been removed from bottom of label could not be tracked, kept saying it was not in system or invalid.

The service received by Asurion was great. I have been a member for some time now and appreciate the service and care I get from their employees! My new phone came directly to me with no problems. They notified me when they received the returned phone.

I couldn't ask for a better experience! Very efficient service and I love that you include the return envelope. This is our second claim in 2 months, and both times I have had a very smooth and fast experience. It is worth the monthly fee!

Customer service representative was very difficult to understand over the phone. But once we got the information shared and forms filled out, I was amazed at the short time until I received my new phone - the very next day! I was very grateful for the prompt service.

Tim's tablet was lost or stolen, your staff was very nice and helpful, You replaced it VERY QUICKLY, Tim is VERY PLEASE with your service and so am I. Will let others know about you and your friendly staff. Your people had back-up all of the data so it was so easy to upload his new tablet. Thank you.

I called and was transferred to process the replacement of phone and was given instructions. The phone call was followed up by an email with the same instructions which were very helpful as the phone was a company phone and I was able to give the printed instructions to the user which made the exchange go very smooth.

My daughter's screen needed to be replaced, it was easy to make an appointment online, the technician was on time and very efficient, it was definitely worth the price, much cheaper than taking it anywhere else, I will definitely use them again if need be.

My phone came the next day. The return envelope makes it easy to send the damaged phone back. I was a little nervous that I didn't turn my phone locator off because I kept getting emails about it. I guess it was fine since I wasn't notified regarding it.

I was very impressed with how quickly my new phone was received. I did have one problem, the display was damaged. It looked like the blue light filter was on, but only half of the screen. The keyboard (where the color was wrong) was not very responsive. One callback, and one business day later, I had another Note 5 that was working properly. That is the only reason it is 4 stars instead of 5. Make sure the quality assurance picks up on these flaws!

I have always had insurance on my phone's but have never had to use it for my own negligence. Words can't describe the feeling of watching your phone fall, in SLOOOW motion, and finally picking it up only to find it's rendered completely useless! I had a new phone the next day with all of my info, photos, everything intact! Simple process with pleasant service. Thank you!

I'm still in shock of how great my experience was with this phone protection program! Filed my claim very easily online, received the phone replacement by the very next day. I accidentally lost the returning label so I contacted the online Asurion team, they sent me a new one and was able to send the damaged phone very easily. I will continue to have this protection program for a long time. Thank you Asurion!!! You are all amazing!!!

Those I spoke with were all courteous. I received a refurbished phone and my phone that was stolen was not refurbished. The first phone I spent a lot of time setting up and in two days it quit working. The second phone was sent promptly but I have problems with it also. I am not happy that I had insurance and still had to spend $150 for a refurbished phone. Had I not had insurance I could have spent that $150 toward a new phone.

I had a misfortune with my iPhone but by next day I was up and running in no time with my iPhone replacement. The entire experience of returning my broken iPhone to getting the exact same replacement was painless and lightning quick. I would highly recommend anyone buying any equipment to get an Asurion coverage whenever possible.

I had to exchange my phone for a new one because my old phone cracked. The process in obtaining the phone through Asurion was easy once a person is able to get through the phone process. The online process was easy because the instructions were not clear. I had to call the 888 number. Once I completed that process, it was smooth sailing.

I was on a hike with my dog when he decided to chase a deer, after catching him after a half mile dead run through a swamp in New Jersey I was missing my phone. After a fruitless search I had to find my way back to the trail and to the car. After stopping into a Verizon store and filling out a claim and paying the copay, I had my phone on the porch the next day. (I do wish UPS would have rang my doorbell). All in all a easy straightforward process, highly recommend using them, as they even cover lost and stolen.

Lost tablet, tried to lock & recover, to no avail. Went to Verizon store to cancel service & they advised we had Asurion coverage. Called & they sent replacement tablet timely, but new SIM card did not work & required us to go into a store for a different one. Otherwise, great customer service on phone & in stores.

My replacement device was freezing a lot and the battery drains faster than any phone I've had. However, when I called to complain about this I was pretty much treated as I was lying and told to just factory reset the phone and that all phones were tested before they were sent out. I have to charge this replacement phone at least 3 or 4 times a day. The freezing has settled down some but I should not have to charge it that much.

So I pay for phone insurance through my Verizon contract. I accidentally destroy my phone... and yet I have to pay ** $150 for a USED phone from you people-a phone that probably is infected with a virus because it doesn't work right. When I signed the contract, I didn't bargain for this piece of **. I expected a new phone that some Russian hacker didn't ** with. I want a new phone that works not this piece of **.

Always great and fast service, fast shipping and excellent new phone. I think the deposits is a little high in price but it is what it is. The process of filing a claim was very easy for my lost phone. The case that was replaced was a joke though what choice do you have but to use it.

The iPhone I received always wigs out and Siri comes on out of nowhere. I feel as if this is a refurbished phone and am disappointed in what I have received. The phone's battery dies. Not last as long as my old iPhone 7. Maybe half a day.

I am not satisfied with my replacement. Due to the fact it is refurbished. Has not been running correctly. Claiming l have a virus and different apps pop up when not in use. Very upsetting considering you get your monthly payment and no one wants to make good of this issue.

I lost 2 phones (iPhone BOGO) that I just purchased the same day. I called AT&T to report the incident and they suspended the lines on the phones. I have an old phone upgraded to one of the iPhone and since AT&T suspended the line on the iPhones they reactivated one number back to my old phone. The new iPhones have insurance. When I filed the claim it was denied. Asurion claiming they don't cover loss of the devices but only data on the devices. Since AT&T suspended the lines on the iPhones when I reported the incident that showed both phones were never activated. Because there were no activity on the data. The claim was denied and they can not replaced the loss devices.

Everything in the process was good and easy. Very good service but the new device has a malfunction. Bad battery. At first it was shutting down at 90%. I had to bring my power bank everywhere. Then I don't know what happen but it worked a little better but still shutting down at 30-40%.

It was very difficult to connect and upload pictures on your web page. The process should be much easier. Customer service representatives were next to useless. Saying go to a computer. If you can't easily get a replacement phone using a friend's phone there is something very wrong. Back in July 2017 it seemed much easier. I got nothing but bad things to say about the process.

I pay a monthly fee for this service on my phone bill, have never used it, and the one time I do there is a huge deductible. The phone they sent me was not new. It was remanufactured, and does not work as well as the one I sent. I didn't call to replace it because the customer service is horrible. It was not worth the hassle to deal with it. Only reason I did was the screen on my phone was completely destroyed. The power button on the phone they sent is worn out and doesn't function properly. Only thing they did correct was ship the phone overnight. It was a huge hassle to get approved for the replacement and they never said it was going to be remanufactured. The company was not helpful, the phone they sent is garbage, the service they provide is not worth the money, and it was a big hassle dealing with them.

Excellent customer service! Although I was a Iittle confused by pricing. Online was different from quoted price on the phone. A better price was given over the phone versus what I was quoted online. Not sure what to make of that but I was able to get the best price.

Filed claim regarding damaged Samsung galaxy s5. Asurion representative was very courteous and helpful. An exact replacement of my phone was not available. I was given the option for a replacement in another color or if that was unsatisfactory to me, I was offered an upgrade in the same color as the damaged phone. I opted for the upgrade. I received the replacement in a timely manner. Asurion exceeded my expectations.

Documentation requirements were more than the last time I lost a phone; however, Asurion was very prompt in processing and delivering the replacement phone. I am quite satisfied that I have had Asurion coverage and will continue to insure my mobile phones with Asurion against loss, theft.

This transaction was as smooth as could be. I was very pleased with your services and would recommend it to anyone looking to insure their phone. I am very happy that I decided to insure all 6 of my devices.

After my phone had been shattered, it was a smooth process to initiate a claims and get a replacement in less than 72 hours, which is great since I require a phone to travel to and from my work. Overall, it was a easy and hassle free process for me.

At first I was extremely upset because in the video of how to file a claim with you guys, you put that you need a IMEI number located on the box of the phone of the purchase. Seriously, who keeps those boxes? I don't. I was so upset, I called Verizon to just say forget it to my phone and get another one. Thankfully the Verizon sales associate assured me that he had the IMEI number and it should plainly state in the Asurion video that your carrier of the phone should have all that information. Phone came quickly, thank you for that.

Second bad experience in a row. The first claim, you didn't have my phone in stock and told me, "You probably wouldn't get anymore in." So I was forced to upgrade to the Edge, which cost me more money and I cannot stand that phone. The wrap around glass feature is the worst and causes it to break almost immediately. I picked my original phone because of its durability. So for the second claim, I traded with my son when his phone was broken and did 2 claims. I was not allowed to downgrade back to my original phone and was stuck with another Edge.

Thanks for making a stressful time easy. Very nice customer service and very speedy response to my issue. Appreciate the help. I got a new phone very quickly and was able to reconnect and move on with business as usual. Very happy I had insurance.

Very pleased with the speediness of the whole process. All expectations were met very satisfactorily. I would recommend your services to anyone looking for peace of mind concerning any devices they may have that can easily be taken care of in the case of damage, loss or theft.

I want to say Thank you for a great experience with you. My phone was replaced in less than 24 hours. The best part, I did it all online. My son was in California and was able to get him his phone the very next morning before he left for work.

My phone fell out of my purse while traveling. We were able to contact the person who found it, but they would not return it. I was very upset. I reported it. My service was outstanding! The representative was very understanding, knowledgeable, and helpful. My phone arrived the very next day as I was told it would. My only complaint is that I think the price I paid was too much, considering I've been paying insurance on it for almost 2 years.