Asurion Reviews

Had a phone shipped out for a replacement and received it. Went to set it up would not work. Then you sent me a new one and everything is good. The experience was good and no major issues with anything. Keep up the good service.

Although I did not get my replacement phone in the 24 hour period, my phone happened to break on the same day that Hurricane Harvey hit Texas, so all of the phones were back ordered and there was nothing that could be done about that. I'm sure there were many other people in more dire circumstances than I was. My phone came within 1 week and everything worked out.

I was very happy with the customer service. She was very efficient and everything got done right away. The way that they handled the service was so great. I cannot complain about a single thing. I got my device right away in the mail as well. I was pleased with all the service.

They replaced my device within 24 hours! Only issue is that "refurbished" device side button doesn't work properly. I can't lock the screen and have to wait for it to timeout. Altogether satisfied with the experience. I'm glad I had insurance.

Easy online application and shipping was also quick. No debate with what happened to the Note5 they just replaced it. No issues with the phone either. Looks brand new and works perfect. Wish everything was this easy and I really appreciated that in my time of need.

Everything was awesome. Customer service did a good job. The delivery of the device was quick. I did not have any issues with the process. I would definitely recommend the Asurion protection to everyone. The new device I received was in good condition, I am absolutely satisfied with this experienced. Thanks.

My daughter’s phone ending in ** was shattered just 4 days after activating. Asurion gave me a smooth transition and was very helpful. They were very knowledgeable and got the phone right out to us the next day so she wouldn't be without a phone.

Pleased with the quick response when damaged reported; pleased with the arrival of phone once back in stock; however, the 3 week delay, in between report of damage and receiving the phone, due to out of stock, was a bit inconvenient.

I'm grateful for having insurance on my iPhone because I dropped it, sat on it and the phone stopped working and I was able to get a replacement. It came to my job so I didn't have to worry about theft.

Lost my phone on a construction site during work hours and within 24 hours I had a replacement phone and back in business... Highly recommended! I would recommend to all my friends and family. I was completely lost but not for too long.

Great! The turnaround timing for sending me the upgrade is wonderful and I can use the tablet for certain experiences where a light tablet is needed. I have already enjoyed using it for things that I need a lightweight tablet where I don't have to be as mobile, or where I don't need one of the Apple products that synchronize with my iPhone.

After my iPhone accidentally went into the water I contacted Asurion. After a very short conversation with an Asurion representative my claim was submitted. My replacement phone arrived the next day. I thought there was a minor problem (missing SIM card) and contacted Asurion again. As soon as I did that I found the SIM card and notified them immediately. I was still contacted twice by them to ensure that everything was satisfactory.

My replacement phone has horrible battery life and keeps freezing. My phone that was stolen was only a month old and to pay another 200 to replace it and not get a good phone is lousy. I would have expected to receive a replacement comparable to the one I lost

The replacement of my phone was as easy as filling out a form on the website and waiting for my phone to arrive. It arrived quickly and with all the information to set it up as well as the packaging for returning my damaged phone.

Your company was attentive with my situation, and helped me replace my phone within 2 days! But only when I called 3 times after. Then I started getting the right answers and direction, on how to proceed. Thank you to the last person who helped me.

Initially, Asurion reported that my replacement phone was out of stock, so I expected several days or weeks of waiting. The phone arrived within 4 days, which was great. The service was fast, the communication was great and the overall experience was very good.

iPhone 6s - Processing of claim was very quickly handled. A new phone was in its way in a day. Returning the damaged phone was straightforward, just remove from Find my iPhone and drop it in mail using your return envelope. I am very impressed with the level of service. The only issue is the number of reminders about removing the phone from Find my iPhone but I suppose that is necessary.

Asurion process of getting a replacement phone was relatively painless. The Replacement phone arrived quickly and it was a newer model than the original. I would recommend that if you have a expensive device that you insure it.

We filed our claim, was told a new phone would arrive in two days and it did. The hardest part was worrying about getting the GPS disabled. The new phone works great! Thank you for being a honest business.

All functions on my phone seem to be working fine except my wifi/internet is terrible. I never have a good signal in places I previously did. It often show 1x instead 3G or 4G. I was about to write and complain. It's a bad phone. If a better replacement was available, I would certainly be interested.

Screen cracked on samsung galaxy 8 when I had to remove cover to play music list, slipped and fell. The cover is not adequate in protecting phone. I do wish it did not cost so much, $200 to replace device, this phone can't have screen replaced? Anyways, it's fixed and everything is good. I got a different cover, wish they would of taken that back.

Made a bad thing become a great experience. Had my replacement phone in 24 hours, good clear directions as to how to have everything transfer over to the new phone and be functional. Hope I never need you again, but if I do, I’m glad you are there. Thank you.

It was quite simple to complete the claim form, fill it out and submit it to your staff. I believe I probably received my netbook the very next day. The instructions included with the new unit were simple to follow and within minutes I was up and running again. The return service was hassle free and I was completely satisfied as I have stated. I would highly recommend your plan to my family and friends.

Water damage iPhone 7: The customer service agent was rude explaining the exorbitant deductible. The service cost relation was very unfair. I will not recommend using your services. I understand you want to make money but this was highway robbery!

Very quick and reliable service. Telephone arrived next day by FedEx. Representative was cordial and extremely good at explaining the options available to me. This an example of why consumers purchase insurance on their cell phones with Asurion. They are the best.

I didn't think that I would have received my phone as fast as I did even though I didn't get my phone when I was told. BUT I still got my phone that next day after. Is why I found my decision unbelievable. Thank you again.

The replacement phone came when they said it would so I was able to quickly get back my phone use! They were very helpful and kept me informed of the progress of the replacement phone's shipment. It was also easy to return the damaged phone in the enclosed mailer.

Very great transaction. Love dealing with great customer service and great company. Highly recommend this company and their services that they provide to us Verizon customers. Received phone next day and in a timely manner as they ensured I would.

My son's phone was replaced with a phone that is not fully functional. We tried contacting Asurion about it but we were put through a system of recorded possible fixes but it isn't the bottom section of the screen is not working. You sent us a broken phone and now we are taking extra time to try to get it resolved. NOT HAPPY AT ALL!

iPhone 6SPlus - The first phone I was sent was a refurbished phone. It was horrible. The battery was below 50% in the first 3 hours of the day and it overheated within 10 minutes of using the camera and would not allow me to use the flash. I called back, was told a second phone would be sent, and the next day, received the replacement which was a new phone (not refurbished) and I have had NO issues with it! It was frustrating with the first replacement, but the situation was made right and I've been very satisfied with my replacement phone!

My recent experience replacing my phone was OK, but there were a few things that were a little frustrating about it. I was very happy that my ID, and status as an administrator of the account was scrutinized; this action was very reassuring to know that no one would be able to obtain a replacement phone on mine and my grandmother's cellphone account without proper ID validation, and know that the service we pay for is going to be available when we need it. The need to print up and sign a form, was very frustrating, and delayed my ability to finish submitting my claim by several days, being as for the past few months, I've been in the hospital and have not had the ability to use any of the printers on site, and since me and my family live 60 miles from the hospital, it was several days before my family was able to bring down a printed copy of the form for me to sign and send in.

Was difficult to choose correct categories because phone was chewed up by a puppy. The screen did not crack but the phone was unusable and would not power on. After getting past that part all went smoothly. It was a long weekend so after phone being broken on Friday I did not receive the new one until the following Wednesday. Not the fault of the company, but pia nonetheless.

I was very pleased with the service I received from Asurion. I had accidentally cracked the screen and bent the frame of my phone, which would not have been easily fixed. I had an insurance policy on my phone so I filed a claim with Asurion and received a replacement phone the very next day. Asurion made it easy to navigate through the process with step by step instructions of exactly what needed to be done. Even when I somehow messed up the process they followed up with me to make sure I completed the process correctly. I would highly recommend this service to others who have damaged their phones!

Very quick service, no problems at all, the phone works very well, I was glad I was able to replace it so fast. The service is excellent. I have never had any problems with the company. I will also continue using it as long as I have this service.

This time I will give you guys 2⭐⭐ because I did not get my phone replacement until a week later, that was because my older phone was discontinued and you guys needed to send me the new version of that phone I used to have, but still 8 days waiting for a phone replacement is not fair I think. I had to buy a new phone in order to have a phone until I get the replacement (8 days later).

My Sons phone was broken, filled out the forms and the new one arrived. What could be easier than that. Great experience with no hassle and who needs hassle when you are replacing a kids phone. Other than the phone being damaged in the first place, a painless experience with the wear and tear that my kids put on phones. I would be a fool not to have Asurion.

The customer care representative was very friendly. I got my phone fast without any problems or issues. The customer care representative answered every question that I had accurately and I was very please with the service. I always get nervous when I deal with customer care but I feel confident that if anything happens to my phone that I will get expedient service without any problems. I appreciate the help and now I am enjoying my new phone.

I had a very good experience with Asurion and will be using it in the future. I like the how fast you receive phones and how good the customer service is. This company is one that has never let me down. I have had no problems when using Asurion. They have always been very helpful to me.

Had another phone to me in one day from time I reported it lost. Great job since was Labor day weekend! Called them, explained my bone headed situation (lost phone at airport terminal), they asked what phone I had (Pixel), sent another one next day, with charger! Love these guys!

Was very quick and easy to get replacement device and was easy to return broken device as they include everything you need with your new device along with instructions. Although the deductible seems high it's still cheaper if the phones a total loss than buying new.

It took me 1 Week to get my phone replaced. Only reason it took 1 Week was due to me being so frustrated that I gave up and went Into a Verizon store for help. The process of getting a phone replacement is ridiculous. I almost cancelled my plan with Verizon because of this. The steps are too complicated especially to those who don't own computers and faxes.

The process of completing the claim was easier thanks to the help of the Agent. I was able to get the phone in hand in a short period of time. The knowledge and level of customer service was greatly appreciated. Job well done!!!

My phone was damaged. The gorilla glass broke. I was 100 percent satisfied. Asurion took very good care of me. My new phone works perfect. They were very fast in getting me my new phone. I had awesome service. It was very very awesome service.

I was happy with the fact my phone was insured. I was not happy that it took two weeks for me to get but it was not your fault. It was FedEx's fault. After I spoke with one of your representatives the very next day UPS brought it and I was up and running 2 hours later.

Losing or breaking your phone is stressful. Almost everyone relies on their phone these days for everything. The process with Asurion is pretty painless. The website stressed me out a bit but that's because I suck at computers and internet stuff (I'm too old)... But I got my replacement phone quickly and I'm a happy customer.

The device works but periodically the screen stops working and the home button continues to work. Reset it and it works again. Not real impressed with the phone I got. Am ordering a new one. This is not what I damaged.

The company did a fantastic job with both of my claims in the past year. We were able to get phones replaced with very little interruption to our normal lives. The website is user friendly and the representatives do all they can to ensure a successful transaction.

I received a replacement phone which has some problems. I am unable to use any GPS services on my iPhone. No matter if location is on nothing works including games/apps. Also I'm unable to connect to Bluetooth speakers of any kind.

Website instructions very user friendly. Very simple process and quick resolution. The phone was replaced in a very timely fashion that made any potential interruption to business very minimal. Very happy with my experience and would recommend insuring your phone with them.

If you bought an item new and insure it, that should mean you get a brand new item when you make a claim-not a refurbished item. This is how insurance works. Especially with a deductible as high as $150 which is probably about 50% of the value of a brand new phone for my model. The monthly fee is high for receiving a refurbished phone. Asurion is practically a scam. I will say that the quality of the refurbishment is pretty good, but mine doesn't keep a charge as long. It also took 4 days to ship, with what I've paid they should have used overnight. We as consumers need to demand fair insurance. I'll be cancelling Asurion and looking for something better.

I was satisfied with my replacement phone; but it took way longer than 24 hours for me to receive the phone. However, it was understandable due it being right after the hurricane hit and the mail service wasn't as it should have been.

The screen on my Samsung 8 phone cracked. The agents I worked with were very helpful. They replaced my phone. A new one was sent quickly. Instructions were easy to follow, although I wanted technical assistance to have my entire phone content transferred to their new phone. Everything was successful.

After my phone stopped working, I submitted a claim and received my replacement phone the next day. It came pre programmed and was up and working again in a matter of minutes without any calls to my provider. Excellent value - I'd highly recommend Asurion.

I was expecting to spend a lot of time on this call but the team was understanding and provided a solution immediately. They also followed up to see if I had received the new phone and to make sure the instructions to return the old phone were clear.

The process was relatively painless. And we did receive the device in a very fast turnaround time. So I was pleasantly surprised at the ease of getting all the legwork done and out of the way. Unfortunately the phone we received is not working well and freezes up. Hard restart generally doesn't work, just "time"... So the device itself is actually really disappointing. Obviously a refurb, which is fine. But a poorly operating one.

Asurion was a pleasure to work with. We will continue to purchase insurance for all of our phones from Asurion, and have had their insurance for years. Thank you for your fast and professional service. I recommend having this insurance for the peace of mind it delivers.

The back glass on my son's phone broke, so I needed to file a claim to get it replaced. I ended up having to call after I'd already submitted everything online, but the person I spoke to was very helpful and got everything taken care of. It was a holiday weekend so my son didn't get the replacement phone until the following Tuesday, but that wasn't a problem.

There was very poor communication and the phone I received was not new but refurbished and after two previous attempts to reset the phone and make it work properly I am taking it back to Verizon today and demanding that Asurion replace this phone which has never worked properly.

Replacement of Note 5 - The service was great however due to it being a Friday, I did not receive my replacement phone until Monday afternoon. This was not 24 hours later. This was very disappointing. I do understand the weekend thing, however all delivery services delivery on Saturday, why did I have to wait until Monday?

The entire experience was amazing. However I am not happy about having a pink phone. I hate the color pink but was in dire need for a phone. If there is any way to get the color I originally had that would be great. With that being said everyone was beyond helpful.

Not only did customer service drop the ball and give me a hard time but when they sent me my phone it was a worn out piece of trash. Then they replaced it and took over a week to get the phone to me! Just HORRIBLE!! Now the second phone is malfunctioning!!

Just want to say thank you for the fast and reliable service but unfortunately my phone did break 3 days after I got it. Don't know What else to say but I would like a new one again but I don't want to pay $200 for it. I know that see what we can do and you and have a great day.

The customer service was very good. I first called Asurion and was given the link to fill in the claim. After the proper review was done, I was given instructions as to what to do next. The phone arrived as promised.

Quick, easy, great service. Got my replacement phone in just a couple days despite the hurricane in Texas. No hassles at all and phone was ready to go upon arrival. I am glad I decided to get this service with my phone. Would suggest everyone do the same.

I was very well pleased. Very fast phone replacement service. I have no complaints. Thank you for your service. I would recommend this to anyone who may be in doubt. Unbeatable service and quick. You done what you promised. There is no reason to do anything different than y'all do.

Received replacement phone in about 3 days. Reported on a Sunday. Received by Wednesday. Service agent was helpful. Not sure about remained of insurance coverage because of conflicting answers. Nice to have the insurance but wish we didn't need it.

Excellent rapid courteous service replacing my broken phone. I trust you received it. The phone that you said to me I am exchanging for a Note 8. I did not activate it for that reason. Again thank you for your quick service.

This company and their service is a joke. I have been without a phone for an entire month. I have paid hundreds of dollars for years so that I could utilize this plan in the event my phone was damaged. It has been a horrific scam. I have spent HOURS of my precious time filing claims, attempting to complete claims, being put on hold and disconnected and still I await a phone. My phone was damaged a month ago. Last week I was told I would be upgraded for a better phone with my gb only to find out today that that is not the case and that I might need to wait another week for a phone to come available. I will discontinue this service once I have a new phone. At $11 a month for 5 years I have dished out $660... Money I could of used to purchase a new phone right in the store. I would give 0 stars if it was an option.

Excellent experience. I would recommend to a friend. Fast shipment. My phone didn’t take long to arrive. Consumer service was really friendly. Didn’t have any problems with them. I haven’t had any problems with my phone ever since I got it. They made it easy for me to make my claim.

Very easy to log in and report the loss. The phone arrived when scheduled. No issues. Very efficient. Still stinks that you have to pay $150. When you have insurance. Just think the industry is a racket. Your service was fine. Thank you.

Most of the process was pleasant except for the fact that my replacement is not only refurbished, but defective still. The phone does not carry the network signal if not on WiFi and even then the phone functions solely on the WiFi connection. Very upsetting considering I value the network so much on service being reliable in most places.

After losing my device I quickly was able to receive a replacement iPhone. It came in a day in good condition, appeared new. However the headphones were missing. Also the charger cable seemed of a lesser quality than the original Apple one.

So impressed with the quickness of the replacement phone. So easy to file the claim and to deal with Asurion. Would highly recommend this company. The representatives are very helpful to someone that has never had to file a claim before. Very easy to work with.

The staff at Asurion couldn't be nicer or more helpful. I was very pleased with them. However, the device itself was defective and the battery started failing within a couple of weeks. Thankfully, I'm getting a replacement soon. The staff felt bad about the defective device.

You all were prompt and efficient. What more could anyone ask for? I am very happy with your service. I have had coverage on two of my phones for a long time, and plan to continue in the future. Thanks.

Asurion provided replacement device in a timely manner once Claim was processed. FRS has been a Verizon/Asurion for many years - The Claims Process took an unusual long period of time to process & more difficult than in the past. FRS has 10 Business phones for Sales People & receiving replacement device in timely manner is important.

Filing the claim was easy, the copay was unexpectedly high. But an unexpected phone upgrade was nice. Still felt a little ripped off for $149 I had to pay for replacement when I am already paying insurance amount every month. A review of the policy is recommended.

Asurion was awesome. They were helpful and prompt to respond. Their mail carrier was terrible. They did not deliver as promised which resulted in me losing opportunity to earn extra money. They did not update tracking information and left me in limbo 4 days.

You sent a defective replacement and then took two weeks to send a replacement for the replacement. You need to use better replacements and test before you send. I'm not sure what the issue is but the quality of replacements are not good.

They replaced my phone right away and easy to send back. They did take like 4 days to get here since the hurricane Harvey that hit in Texas took us a while to receive the phone. Other than that customer service was great and had my phone within a few days.

The replacement phone quality was just not there. Paint flaked off the side in the first week, headphone jack cuts out and it was very glitchy. I assumed my case was rare. My wife did a claim as well. Her phone was also of poor quality. Battery life was less than an afternoon without using it and was glitchy as well.

Awful, that phone stopped charging out of nowhere. You sent me a phone that didn’t charge 4 times in a row. I don’t trust this company. Still waiting on a check that was promised to be sent me expedited on Tuesday this past Sunday 10/1/201. Done.

I was satisfied with how quick and easy it was to file a claim and receive my replacement device, but I was not satisfied with the replacement device itself. It makes sounds in my ear on the phone, the screen won’t always read my touch, it lags every now and then, calls don’t always come through, and it won’t make alert sounds when I receive a text or email, when the phone isn’t on silent. I called to see if I could get a different replacement device and they told me to factory reset the phone (which would delete everything I have on it). Which I don’t see how that will help since it was factory reset when I got it and it was already not functioning properly. It would be great if I could get a replacement device that works properly.

Pretty prompt and seamless. The online system to file a claim worked and the new phone was shipped. Quite a bit of confusion over choice of color. We had to phone in a color change to avoid a back order. That option should be before checkout electronically.

We bought insurance to make sure that we would have a phone replacement if anything ever happened, and that it would be quick. My husband's phone was damaged. We filed a claim. We were told the phone was out of stock, and it would be 3-5 days. Okay. Bummer, but we could figure it out. 5 days later... Nothing. We called, we're told it's still out of stock. My husband runs his own restaurant, and needs a phone, so could they send any phone until his comes in stock? No. Any phone they send would be the replacement, and there was nothing even close to comparable. With continued phone calls, and nothing, we received the phone TWO WEEKS later! We had to borrow a friend's phone while waiting. What's the point of insurance if it really does nothing, and we're still paying money for the replacement???

The representative was courteous and helpful. She explained the procedure for submitting a claim and a new phone was in the mail almost instantly. I will continue to have Asurion coverage as it is well worth the price. Thank you.

My grandson's phone was not working anymore and was replace by Asurion. As agreed. We were quite surprised that the replacement was so simple. Usually, we're made to jump hoops to get something promised through warranty. But, Asurion did as promised. For this, we thank you.

The entire process was easy and quick. My new phone came within a few days and everything was included to mail the broken phone back. My only wish would be that the deductibles are quite as high, but I understand it is an expensive phone. I would definitely recommend using this company to anyone. It is worth paying for the insurance knowing that this option is available. Thank you Asurion!

This is the most efficient process in filing claim to an insurance from start to receiving of replacement unit. The web tracking of claim was very helpful. There is no need to stay for long hours on the phone. Excellent!

Went through insurance claim twice due to a problem with the first replaced phone. After a few steps online, received another iPhone 6 promptly which works perfectly. *The only negative thing I can say is that for the insurance annual cost & the $149 deductible, I feel it should be a brand new phone and not a restored to new/refurbished phone. Obviously the first replacement was not "restored to new".

Although I received two non working refurbished phones initially, Asurion did the right thing in the end with a new phone. They understood the frustration of having to mail back two non working replacements in addition to my original phone as well as the problems caused due to time lost without a phone for a longer period of time and rectified the situation.

My daughter's phone was forcibly taken from her. I contacted Asurion and with no hassle they said they would ship a new one to reach her the next day. It did come the next day as promised. I don't know how it could have been any easier.

I've had to use Asurion recently to replace both my wife and son's damaged phones. They responded quickly, and delivered the new phones very quickly. The website is very easy to use, and explains very clearly what steps are involved to ship and receive the phones.

I filed a claim on a Monday. Was promised overnight shipment and arrival of replacement phone. Only to find out it was shipped late and I would not received it until a day later than what I was promised. This is the second time this has happened to me by this company. I'm not sure thing why it happened twice, to me. I am very disappointed by this insurance company. Making false statements. I work on call so my phone is essential to me as I rely on it for work. I'll probably miss a day of work because it was not delivered to me like the customer representative assured me it would be. I'll have to let everyone I know about what a bad experience Asurion has gave me, not once but twice.

I purchased coverage for entire account, including 2 extra slots because the multi coverage only covers 3 lines. We were unable to use the extra 2 slots, there was no way to even register them. I was paying for coverage for months then couldn't use it. For the cost of the deductible we can just buy used phones online. Thanks for nothing.

My phone was not working. I called and the phone was quickly replaced. Then that phone did not work. They were very thorough and replaced that phone. Very quick and courteous! I was very pleased with the level of service that I was provided.

Expected static about the phone that was damaged, but got it replaced right away with no fuss. Very happy with your policy and your service. I will continue to insure my phone with you. You did a great job and quickly. That's all I have to say. Thank you.

Thank you very much for replacing my son's phone after it was broken. Getting through the paperwork was a little tedious in the beginning, but after that, it all turned out fine. He is very satisfied now and so am I.

After paying for "protection" that supposedly covered my phone in the event of loss or damage, I submitted my first claim after the screen on my son's iPhone 6 Plus was cracked. My credit card was charged for my deductible and I was told a mobile repair technician would be at my home the following day to repair the phone. The following day however, the service call was inexplicably canceled. When I called to determine what was happening I was told that they were unable to repair the cracked screen. They helpfully suggested that I replace the entire phone... and pay the $200.00 deductible. By the way, I'm still waiting for my refund... 10 days later.

I enjoyed the quick response times, but not the fact that it was a lesser-grade model and the accessories were third-party. In the future, I may consider not using this service. I would appreciate higher-quality service in the future. Please pass these concerns higher up, so that a change in service is effected.

Our daughter dropped her insured phone and REALLY cracked the screen. Rats!!! But her phone was covered by Asurion. YAY! We completed the paperwork online, paid the deductible, and she had her phone within just a few days. Easy. It's a little pricey, but paying the insurance every month means we didn't have to fork out $1000 for a new phone. I'm grateful for the program!

My phone was stolen and I had no problems whatsoever getting my replacements. Super easy process. Only took about 15 mins to complete the entire process. I walking in to a physical location but it is just as simple as in the store. I highly recommend getting the insurance...

I was impressed with the level of service I received in finding a comparable replacement for my damaged phone. My only complaint is that the new phone I received seems a little glitchy. It frequently completely freezes up and has to be restarted.

Asurion was fast and helpful when replacing my phone. My biggest regret is not getting all of my contacts transferred and not all of my photos were transferred to the cloud. I have not returned my phone yet because I am still trying to get the photos that I want.

All I have to say is Thank you Asurion!!! Always a pleasure. I am very hard to please because I like quality and professionalism and you have met and topped it all! It was a pleasure doing business with you! Thank you, thank you and thank you!

I was VERY disappointed with my recent experience in getting a replacement phone. The amount of time between when I originally filed my claim and when I received my replacement phone was WAY too long. I'm currently exploring other options for phone insurance. I wish my experience was better.

I've been waiting for a replacement phone for over two weeks now! First time, the employee on the phone filed the wrong phone (an iPhone 6 instead of 6 plus), I've contacted customer service when I received the 6 and the man told me "well in my file it says you've received a 6 plus" and that he couldn't do anything about it, he assured me that a supervisor will call in the next 48 hours... Almost 3 days later with no call, I call back and another man tells me that I need to print fill out and scan documents to prove that it is an iPhone 6 plus (even though it was not my fault I've received a 6!) which was inconvenient for me. After having to call multiple times and being transferred between departments which took a lot of my time, my claim was filed again and I've been told my phone will be shipped asap.

Problem was a cracked screen. Able to get a replacement phone in a couple of days. With an email with the tracking number was very helpful. Would recommend this to a friend. Saved me having to buy a new phone.

Asurion was quick to handle the situation, I had a replacement that worked to replace the one I had in less than 24 hours, and for a reasonable price. Worth the money spent every month and the payment to have the replacement. Set up was also quick with their help.

Contact was sufficient with most of the representatives. They were courteous, responsive and knowledgeable. Most of my questions were answered to my satisfaction. I just wish the claim process was easier. I felt that I was transferred too many times.

I could not have been more pleased by the service, pleasantness, professionalism and ease of mind when I contacted Asurion when I had a problem with my phone's screen. The agent was very polite and very thorough and made sure that everything was covered and explained. All my future phones will be insured through Asurion.

I made a phone call to Asurion about my damaged phone. Within 48 hours I had a new cell phone. There were no hassles or snags along the way. The customer service was exceptional. I truly had no idea this process would be so convenient and worry free.

I am very pleased with the service and knowledge of the team of people I came in contact with during this claim. Good job ASURION!!! This is the first time that I had to use this service and it worked just the way I had hoped. My daughter got her phone replaced within 24 hours. I just wanted to say thank you and good job to the whole team at Asurion.

I have been dealing with Asurion through Fido. They send new or like new phones in case something goes wrong with your phone, if you pay for protection plan on your Fido plan. They do not mention that like new phones are refurbished phones, previously damaged, some quite seriously. In my case, I bought a new Samsung but had to take it back because it was not working properly, so Asurion replaced it for me. Ever since then, I had to send back 5 new or like new phones Asurion kept sending me.

Given that the phone screen had cracked, paying $150 was too much of a price. I would have been happy to have paid $20 to $25 to get my screen replaced through Asurion if that service was offered. Please consider making your price more reasonable and affordable to the masses. Thanks.

They did great. Everything came as schedule and the progress was fast and easy. Will definitely be using them again if needed. Hopefully I won't need to replace my phone again. Thanks for everything. Great great great service...

Replacement Gear S2 - I received the watch the next day which was a plus. Receiving the exact product might be a problem. I had the watch reactivated but the data plan wasn't the same. The watch should have its own data plan. Hopefully the problem will be resolved.

Everyone was very helpful and helped me navigate the information that was needed to process the claim. I actually lost contact with the agent I was working with as my phone went dead but was able to resubmit and process the claim with another agent with no issues.

The refurbished device I received is very poor quality. People cannot hear me speaking when I call them, when using speaker phone the volume is extremely quiet even when the device volume is maxed out. The glass screen scratches with the lightest contact from another object. The touch screen freezes with every use. With a cost of $11 and $150 deductible the quality of the replacement should be much higher. I'm planning on canceling my insurance.

The process was simple, got my replacement phone overnight even with hurricanes impacting other folks needs. Nice people on the phones. A lot more help than the folks in the Verizon store. I did not know how to clear my old phone, hopefully someone on your end took care of that.

I called Asurion regarding my broken iPhone and this process was a piece of cake. I completed the paperwork, answered a bunch of questions, paid deductible and there it was, my new phone arrived within 48 hours total. I would highly recommend this to anyone!

I had a phone replaced by Asurion. They failed to send the return packaging & materials. I called and advised as soon as new phone was received, they overnighted a new one - never arrived. Called Asurion on 9/28/17, again they told me that they would over-night - never arrived, they will send out another but they have already back-charged me for not returning the phone to them. By week's end, should I not receive the packaging I intend to go to small claims court. Asurion office of the CEO refuses to give me the information necessary - entity information - to put on the small claims court filing. I desire to get my $550.00 they back-charged me plus the cost of filing.

The representative was very kind and helpful with my problem and helped to find a resolution. My cell phone was damaged and I needed a replacement right away as I was leaving on vacation in 48 hours and needed to conduct business while away. My phone arrived the next day. Thank you.

The service was very friendly and professional. They explained everything to beforehand. They told me what to do and how. They also explained what would happen should I not follow all instructions. The service advisor made sure that I understood everything.

My husband dropped his phone and broke the glass. We contacted Asurion and it was replaced for $100 within 24 hours. Great service! Thank you!!! Well worth paying for the insurance! We will continue to use Asurion and will certainly recommend it to others!

They were quick, efficient and very courteous! The replacement was already set up and came quickly! It was easy to track what time the phone would arrive, and they kept me updated on progress with emails. I was very happy with the whole experience.

Service was exceptional. Replacement process was fast, simple and painless. Replacement phone was brand new and in full original packaging. Return package and instructions were self explanatory and easy to complete. I am very pleased with the Asurion program and will actually add our other phones to the service.

I got my phone in less than 10 hours of placing the claim. Great company, I would highly recommend this to anybody who has lost their phone or had it stolen. I thought I'd be waiting at least 2 or 3 weeks for it but it was less than 10 hours. I was very happy with the timely service.

I filled a claim for phone number ** and paid the deductible for my replacement device and they said it shipped and I never received it. So they said they were gonna reship and I never received nothing at all.

I am truly pleased w/ the service I received from Asurion. My replacement phone was delivered in a timely manner. In addition, my phone currently works without any issues. This is one insurance service I would recommend to a family member or friend.

It was easy and quick to get my phone replaced. Returning the old phone was also easy. Phone arrived quickly and without issue, even after the hurricane. We were totally satisfied with our experience.

Great service. Very happy with the phone and quick delivery. On time easy return. I would tell my other friends and family about getting your phone insurance. The offer that Verizon had on putting the insurance on all of my devices was a no brainer.

My phone was lost. I could not find it. I searched everywhere. I have had this phone insurance for at least 15 years. If you have a cell phone you will eventually need it. I can't say enough positive comments about how handy it is to have insurance for your phone. It's peace of mind knowing you can contact Asurion and solve the problem. Thank you for your immediate and timely manner helping me get my phone back. Asurion always delivers fast!!!

Service was great and fast to get me back up and running. I always get my insurance with you guys and always recommend your insurance plan because the cost of phones nowadays, was really impressed to have a replacement phone in 24 hours.

I just wanted to take the time to write you and thank you for helping me to get another phone after mine was stolen. I am very pleased with it. Thank you again for all your help. I was able to retrieve everything from my stolen phone except for my pictures. Thanks again for your help.

I was on route on my first day of a trip to Italy and lost my phone somewhere in the Paris airport. Unfortunately, I could not get a replacement sent to me while on vacation but it was waiting for me when I returned home.

I had a cracked screen on my Samsung S8 used Asurion to get my screen fixed and they sent me a replacement phone. The process was easy and the service was fast. I would recommend this service to others. It cost me 199.00 but it was worth it and the 11.00 a month paid for a peace of mind.

My phone dropped into a lake and you had a new phone to me in less than 24 hrs after it was ordered! I was in complete panic as I do not have a landline. I have a health condition that requires access to 911... Thanks so much.

Working with Asurion made replacing my phone quick & as painless as possible. With so much of our lives revolving around our phones these days, when it breaks down we feel 'lost'. This has happened to me more times than I care to admit & each time Asurion has had my back. Always hassle free & fixed the next day! So thank you!!

I got the replacement phone online. Return easy. And reloading went fine. The associates I spoke to were helpful and efficient. I am satisfied with the care I received. The replacement phone has been working great. Thank you all for helping me out in a very upsetting time.

Phone's screen was cracked over 30%. Started claim, within 24 hours, new phone was in hand and ready to set up. New phone works very well, no issues. Return envelope was included and we got an email when return was processed. Glad we had insurance.

My son's phone was destroyed by water. I filed the claim online quite easily. We received a replacement the next day. The instructions for activating the new phone were clear. The only negative I would report is Asurion left several phone messages and emails advising us that they show that we did not turn the "Find my iPhone" feature off, on the old device. But we did. I contacted an Asurion rep who cleared this up and advised that everything was fine. The same evening I received another automated phone call saying if we do not turn the feature off we will be charged $500. But overall an easy experience, and efficient transaction.

I’m ‘protecting’ my phone by paying you to give me a new one if mines breaks. You’ve sent me now 4 phones and they have all been terrible. You waste my time as I have to keep sending them back as defective. You run a terrible business model with your unacceptably poor quality core product. KYS.

Filing a claim was easy. I received my replacement device, and was back up and running in less than 20 hours. And they sent a postage paid envelope to return the damaged phone in. I would strongly recommend Asurion to everyone who owns a new smartphone.

I received my new iPhone less than 1 day after I placed my claim! It was quick and easy to complete the return of my old device and the process was very clear. They shipped my return pack out right away and I was able to send the old phone back and the claim was processed quickly. Thank you!

I was pleased with the time it took to repair/replace my phone. The initial appt was a failure which was very frustrating, as the customer service person promises that the phone could be replaced. That wasn't the case. But the replacement phone came in less than 24 hours.

When my husband's phone stopped working, within one day Asurion was able to guide me through the steps of obtaining a new phone. The instructions were simple and the information was all available via online or a print version. The next day my husband had a new phone and the process of sending the other phone back was as easy as one could ask. I am very glad we were able to accomplish what we needed in such an easy process.

I submitted my claim online for a new phone after having mine damaged beyond repair. I received a new phone in the time frame I was advised would occur. There were no problems. It was easier than I expected. Thanks!

The process is always straightforward and the turnaround for process is always fast. I have never had any issues with filing a claim. They make it easy to do online so it's convenient for you. They are also quick with communication so you know right away if anything else is needed so the process is quick.

The customer service representative did an excellent job of handling my case and answering my questions. I was pleased with the service. I would recommend Asurion to my friends and family. I did receive another phone in the mail, and I mailed off the old one as instructed.

Replaced my phone within hours with the exact model, took the new phone to the Verizon store in Cheyenne WY, and they helped me transfer information. Sent the old phone back. All within 24 hours. GREAT!!! Wonderful service and on the fast track!! Everyone should have this!!

Asurion delivered my new phone within 24 hours to a rural location on the road to my vacation destination. Easy to navigate the replacement process on the Asurion website. All promises were fulfilled in a timely manner. Well worth the investment.

The new, replacement phone came the next day. Went back to the Verizon store where they downloaded all my stuff from my old phone for me. A lot easier than I thought. Thanks to the Verizon staff. Thank you again.

Phone case I bought at time of phone purchase was not satisfactory in protecting the phone at all. I owned my previous Galaxy phone for 3 years and dropped it many times without it breaking. This new phone broke the first time it slipped off my desk. This was a bad case not a bad phone. I have since bought a much cheaper, but sturdier case and now have confidence this will never happen again and have learned NOT to buy the case that the salespeople recommend.

I am very pleased with my replacement iPhone 6S Plus which I received the next day after a pleasant and helpful phone conversation with the Asurion representative. They made it easy to send back my drop damaged phone in the supplied postage paid envelope.

My Screen shattered and I made a claim online later in the evening Thursday night. Was assuming since it was so late the phone would arrive Saturday. Phone was received next day at noon and was back in working order after activation. Quick and easy process. Would recommend!

My wife made a mistake and sent me wrong credit card number that I entered - now I have to fill out form and take pictures like a criminal! To prove that it was a mistake! I'm a property manager of 8 buildings. I have 95 residents - I need my phone asap! I'm really not happy with the BS!

We had a great experience utilizing our insurance coverage when my daughter's screen shattered. The new phone was delivered to my office the very next day, and returning the damaged phone was simple and easy. I would totally recommend Asurion for others like me who don't want to have to buy a brand new phone every 1-2 years and for anyone who is still making payments on a phone. It brings great peace of mind!

My son dropped his phone and it was damaged. We called Asurion and they sent us paperwork to fill out and when we completed the paperwork and sent it back they sent him a new phone within one day. That was exceptional!! We returned the damaged phone in a prepaid envelope that was sent to us and that was it. Very easy and made us very glad we insured our phones... Thanks very much.

I found this to be one of the least painful phone insurance transactions I have done. Doing it online helped a lot, as phone broken and I live alone. The only thing I would say is the constant make sure not on find phone iCloud deal. I never set up iCloud, so I was trying to double check not on my daughter's account. As she inherited my Apple ID when she moved out, as it had more of her stuff then it did mine. Being able to move the chip was nice to be able to have phone link to my number without having to drive to nearest Verizon store. Overall, seems iCloud to back up my numbers would be good, plus would actually mean could make sure find phone not on. Otherwise very easy overall experience.

Service was fast! I received my replacement phone the next day. I wish it would have been a new phone. The replacement phone seems a little slower than the phone I dropped. Other than that, it is working. I will stay with Asurion Insurance. Quick replacement with no hassle.

I was very satisfied and pleased with my dealings with you. Customer service is excellent. The prompt reaction was excellent. How fast you re-return a replacement phone was fantastic. I would recommend this insurance to anyone of my friends. It is worth it.

Received the device after a repair. I am very satisfied. The process was very easy and very quick. I am so happy that I have this bmp insurance. I have all of my devices insured. Any new devices will surely be insured. The customer service was very good.

You did great! The replacement phone was for my nephew who lives a thousand miles away so I never saw the phone, but it arrived promptly in beautiful condition. So glad these kids have the insurance, they are such high risk! Thank you for superb service.

I made a claim about a month ago and received wonderful customer service and very fast shipment. The replacement phone had several issues, so I called and received good advice and rep was very polite. She told me to perform a factory data reset and call back if issues didn't resolve. I called back about a week later or so because phone got worse and the screen was having issues as well. This was the only time I was not satisfied. The rep this time was short and was not very helpful. I went to Verizon. They told me to call again. This time rep was very nice and I received my replacement the next morning.

Great job, they answered all questions and told me everything was going to happen in the order it was happening. I was treated with respect and I was told who to contact if I needed to return a product that was not working properly. Thanks.

Great service. Easy process. Thank you Asurion. The phone arrived on time with a prepaid package for return of damaged phone. Hardest part was backing up phone data which Verizon made easy. I couldn't be more pleased with the overall experience.

Simple process and excellent service. Minimum downtime without the benefit of a cell phone. I would recommend your service plan to a friend or family member, and even someone whom I didn't know. The recent adjusted copay was also a great benefit.

Thank you guys for getting everything situated quickly. Although there should never be a fee to send a phone back being that you’ve already paid 100 dollars for insurance, but you guys canceled the fee and everything was done quickly. Thanks again!

Replaced my iPhone within couple days. No problems. Great service. I was glad I had insurance when my iPhone broke. I made the claim and had a new phone the next day. I didn't like paying a replacement fee but still cheaper than buying a new iPhone.

Pleased with a timely and dependable replacement although I do not like the fingerprint security on this phone. I will figure out how to take it off but customer service was friendly and very helpful in processing my replacement. Hopefully replacement will not be needed anytime soon but I am confident if it should I will receive the same compassion and service as I did in receiving this phone. Thank you and it has been a pleasure to do business with you.

I use my phone for work. When it broke I went to the local Verizon dealer. We called your company to secure a new phone. It was a very pleasant experience and very professional. Incredibly, I received a new phone the next day. So much appreciate it. You guys are amazing. Thanks so much. Keep up the good work.

The biggest complaint was that I thought my cracked screen deductible would be $50, not $150. After receiving a fair condition S7 Edge with scratches all over the screen, I cancelled your service. Between the premium, and high deductible, I could have purchased a used S7 Edge in better shape. The process was very easy though.

Replacement - Not good! The phone does not work! I have left 3 messages and no one has called me back! I want to send it back, but the last time something like this happened, I never got my refund back! Please contact me!

You guys did awesome. This is the 2nd time I have needed you. Delivery and activation was easy. Phone got here right before we went on vacation, so you guys saved the day. Your cost for service is reasonable, but I wish it could be a little cheaper.

I am still waiting for a call back for an "approval" to receive a warranty replacement on a defective device that was sent to me. I was forced to deal with Hurricane Irma with a shoddy device. I have requested multiple callbacks and not one attempt has been made. I will set aside an hour on Monday, since it's never a quick task, to inquire about this 3 week long approval process. The worst experience. Will NEVER recommend.

The process to file and submit the claim to replace my broken phone was seamless. I received the phone within 24 hours. Returning phone was easy as instructions were understandable. I will be recommending to others to purchase insurance on their phones.

It took all day for us to just file one claim for one of the phones we had a technical problem with. Every time we called back we were told the same thing. Turn the phone off and go through the whole process over and over.

Having teens isn't easy, especially when it comes to broken phones! Even with case protectors both my girls dropped and cracked their screens. Filled out 2 claims and they had replacements within a couple days. Asurion is worth the peace of mind!

I was very pleased with my service. I want to thank the representatives who went above and beyond to get my issues resolved especially with the time frame we were working with. Thank you. Keep up the great customer service.

I could not be more pleased with the quick and responsible service that I was extended. It is well worth the amount paid for this coverage and I would recommend it with any purchase that offers it. Thank you.

Thanks Asurion for prompt assistance. It was helpful to our family. We recommend this service to anyone who owns a phone through your service. The phone came quickly and the return process was easy. Thank you very much for all you have done for us.

Claim was handled in a timely fashion. Customer Service Rep. was professional and courteous. Hopefully we will not need to ever file another claim, but now we know the process, and know that we are in good hands with Asurion. Thanks for handling our claim with ease. It truly took some of the extra stress off of us. We will definitely recommend Asurion.

My phone has been freezing constantly. I am also having issues with the speaker. When I am on the phone I can hear a constant static in the speaker. People on the other line have been complaining how they cannot hear/understand what I am saying. This is completely unacceptable.

My teenage son cracked his phone shortly after receiving it. I told him I wasn't going to pay for a new one. He suffered with it until he could get another one. I was able to get it replaced for him before he started high school. Thank you Asurion for allowing me to have his cell replaced.

Replacement of my iPhone 7 went good except having to make sure my phone finder was off and not able to contact to make sure it was off when I wasn't sure it was even on. Which my insurance covers lost phone too so wasn't sure why I was being threatened with a 500.00 charge if I don't turn it off when if I lost it you would not even get a phone back.

After receiving my first phone, it kept shutting down. I talked with one of the representative, they sent me another phone, by the next day. That was awesome, and a return package for to send back the other one. Thanks.

Had replacement phone right away without any hassle or upsets. The representative I spoke with made it simple to file the claim. The new device arrived with 24 hrs and we were set and ready to go. Great job and thank you for the quick attention.

My only question is, I thought when replacing my broken device the balanced owe on that device would paid off upon receiving new device. Otherwise I am quite happy with your services. All your representatives are courteous and knowledgeable. I would and do always highly recommend your service and your company by name to all my friends and associates. So thank you very much for all you do and have done for me and my family.

They did a very great job in replacing my phone and got it to us in a timely manner. Even though we had a natural disaster in Houston we still received the phone at a good time. Asurion made the process very simple over the phone and our daughter was very happy to have her phone back.

Gave great customer support, both initially and on the follow-up calls required to complete the transaction. Used patience and understanding while dealing with customer issues. Very polite and respectful even when delivering facts regarding program that may not be in favor of the customer, such as returning the broken phone and the consequences of not returning it. Very helpful overall.

The customer service reps all were "professional", but after finally receiving a Droid Turbo 2 that was not a "64gb" phone, it turned out to be defective - that was 2 calls (the aggregation began), then the next 2 calls to service I was cut off or something? Total of about 2 hours talking and the second day BUT, the 5th call was the best of this experience. The last lady rep listened and showed concern for all my frustrations and disappointments, she worked with me and made me smile again. I want to thank her again and thank Asurion, for having a exceptional employee like her.

Filing a claim with Asurion was incredibly easy. I just had to fill out a simple form and answer a few basic questions. Then, the phone came the next day and it was incredibly fast. I believe I got it in less than 24 hours which is a big deal considering I am on my phone for most of the day. 10/10. Would recommend to a friend.

Called Asurion after I dropped my phone at the beach, and of course in mid air it flipped and landed right on a rock shattering the screen. The next day had a new phone in hand, what better service can you ask for? Thanks Asurion for the great reliable service.

Phone was stolen on weekend. This weekend in general was the one after hurricane Harvey devastated Texas. Website was next to useless and telephone service for replacement was laborious.

My son's phone was soaked in a rainstorm and the rice trick did not work, I filed the claim online and received a replacement phone the next day. They also included a package to send the phone back in. The entire process was easy and hassle free.

First phone could only hear if it was on speaker. Second phone did not work at all. After I sent both phones back and got a confirmation you received them. I waited about 4 days before I contacted you to find out where my phone was. I was told it was on hold. No explanation for the hold. I finally received this phone. The back cover is white but the phone is black. DISAPPOINTED!

I was wowed by the ease of working with you, even during the Texas hurricane. It took me a while to figure out how to get the process started and then I had my new phone in two days! That was a last phone. Now I might have a smashed one to send in??? Hope not...

Had my replacement iPhone within 12 hours. I highly recommend this coverage. It's rare these days to be completely satisfied with a service like this. My replacement iPhone 6 appears to be brand new without a scratch. I could not be any happier.

After receiving a replacement that was not the appropriate model for my phone plan, Asurion was able to send a second mailing with the correct model. Though frustrating, that frustration was offset by the speed of service. Both mailings were overnight, both covering a distance equal to about 2/3 of the country to my hometown which has limited airfreight service. No doubt the cost borne by Asurion is greater, but my satisfaction is higher accordingly.