Asurion Reviews

You were quick to get the refurbished phone to us. However it was just that.... a refurbished phone that did not keep a charge for over 2 hours and it would not stay connected to wifi. You should stop sending refurbished equipment to people that pay you hundreds of dollars in insurance fees. In our case thousands of dollars over the past years.

My Samsung phone was lost on vacation. I contacted Asurion, and filed a claim for it. I promptly received a new, updated phone, no hassle at all. All my information that was stored was restored completely! Very satisfied with the process. Thank you very much.

To begin with, I was allowed only to email choice as a replacement. The replacement tablet was, from reading the many reviews, inferior. When it got to me, the SIM card that came with the Ellipsis wasn't compatible with it. Y'all sent another card, and it wasn't compatible either. I had to go to a store myself to get a SIM card that would work. Finally, there have been so many issues with the tablet you sent that I am replacing it. I think I'll be ditching my insurance because it, obviously, isn't worth it.

I am satisfied with my service, have had to replace phones before as well and the new devices have always showed up within a day or two, very fast service, only downside is sometimes waiting on hold making a claim over the phone. Deductibles are reasonable considering the cost of current devices, thanks for the service.

Thank you for all of the help and keep up the great work. Online claim was fast and simple. Very thankful for having the coverage. Amazing next day turn time. The activation was very simple. Once again I was very impressed and now I have peace of mind that if something happens again I will be taken care of.

The replacement phone came immediately! The only issue was that I received an email saying I needed to remove the phone from "find my iPhone" which we had already done. So had to make a few phone calls to resolve this issue.

Answered all questions in a timely pleasant manner. Most responses were with 10 minutes of the questions asked. Would recommend friends and family use Asurion. Was a very pleasant first time. Will continue insuring my smartphone as I always carry mine with me.

Very prompt and professional services. Outstanding customer service. The tracking of the device was beyond appreciated. The teamwork between Verizon staff and Asurion staff was amazing. I will definitely recommend Asurion to all my family and friends. I will continue to stay with Asurion because it truly gives me peace of mind.

GPS/Google Maps doesn't work well if at all. Sometimes, phone is extremely slow. I've had 4 or 5 Note 4's and this is the worst one ever. Called and y'all told me to factory reset it. After I had just lost and replaced my previous phone. Didn't work! Does anyone else insure phones? I will be looking out for them whenever I decide to get current.

How to file a claim based on a shattered screen and bent frame. Application was very user-friendly. Turnaround time to get the phone was extremely quick. Very easy too to follow online. Very easy send back envelope and instructions. No complaints.

I would recommend Asurion to everyone. This is the best insurance. It's fast and easy to do. The website is easy to find and very easy to use. The response was fast and my phone came in 2 days. All the instructions was in with the phone. Had A return envelope in with the phone. I just put the old phone in the envelope and went to the mailbox. The mailman picked it and I got a email when it was received. Thank you.

Basically, you didn't do well. I had to wait a very long time, the person I spoke to was difficult to understand, and, I didn't get a replacement for the phone I had, I got a completely different one. Of course, everything was different and it kept dropping calls, literally 95% of the time. Took it into Verizon and the lady said, "I know exactly what's wrong." Pushed a couple of buttons and then it worked but, I'm in Real Estate and it was extremely frustrating to have that happen. I live 18 miles from the nearest Verizon store. Bottom line: not satisfied at all!

I was given a lemon of a phone for the second time in a row. This thing is a piece of crap and I specifically asked for a non refurbished but you gave it to me anyway. Thanks, glad you guys are collecting your money while I spend mine.

Fast and courteous service, would definitely recommend to friends and family. I have had this service before and they have always processed my claims in a speedy and prompt manner. Glad to be a member of this service. My phone was sent the next day.

Lost my phone and remembered I have insurance. Asurion helped me get a replacement without any hassle. Very straightforward and easy to deal with. My new phone arrived in a few days as I was told and works perfectly. I recommend anyone get Asurion to cover their phone cause you never know what will happen. Thanks.

The phone's home button stopped working immediately. The phone freezes all the time and it dies at like 30 percent. My phone wouldnt turn on after charging for like 3 hours and then finally it turned on. This is iPhone I got was okay but needs to be in better shape.

Operator very helpful and received new phone very quickly. Process was very easy and efficient. Replacement phone appeared to be brand new, which is appreciated since original phone was only a few months old. Will continue to carry insurance in the future. Good job!

Totally happy with your company. The representatives in the customer service department were easy to deal with. Very helpful and polite. Everything went quick and easy. We only had one problem and that was with the UPS delivery. Wasn't home when it was delivered and they sent the phone back. I recalled and the customer service department got another one sent out immediately and received it the next afternoon. That is GREAT customer service.

Instead of just getting my screen fixed your company forced me to replace the whole phone for 200 dollars. What is the use of even having your insurance? As soon as this phone is paid off I will be switching to Apple Care. You guys should be ashamed.

Customer service was fantastic, courteous, they also was very knowledgeable. They answered all my questions. The phone arrived in 24 hrs. They also called to make sure everything was ok. I would differently recommend Asurion to all my family and friends.

Quick, simple process and the phone replacement was sent overnight. Couldn’t ask for better service and loved the simple online process. Really grateful to have insurance and wouldn’t want to be without it. Phones these days are like mini computers and being without one causes such a setback to everyday life.

In the beginning of your online claim application you ask if the phone was working and stated I would only pay 50.00 to have the screen replaced. At the end you changed and said it had to be replaced for 100.00. No it's not just a screen it's a new phone and all the downloading stuff is involved which did not go well at all. Had to get Verizon to get the phone working. As far as I am concerned you stole 50.00 from me because you could.

Can't express how pleased we are with the speed and service Asurion has provided us. You promote timely and efficient service. As a testimonial, we've experienced no hidden catches. Yours is one of the few services I've experienced that everything goes "as advertised." Thank you!

Asurion insurance is a complete waste of money. Made a claim after making 2 years of monthly payments and a $200 deductible. Asurion sent me a defective, refurbished phone in response to the claim. When I reported the defective phone, I was told that they have no phones in the color of the insured phone. Lousy customer service, no value to the service makes me a completely dissatisfied "former" customer.

I contacted Asurion after the replacement phone was received and the incorrect sims card was sent in box. I took the replacement phone to Verizon to have the replacement phone activated and the Verizon representative said that the sims card was not the right one. Could not use the old one... Go he charged me for the correct one $10 and tax I was told by the Asurion telephone customer service rep that I would be reimbursed for the cost of the sims card but as of this date... No word or reimbursement received in mail? Please look into this matter. Thank you.

Thank you for your prompt replacement for my son's damaged phone. The quick turnaround is really appreciated as he is in college and needs to be able to communicate with this device. We are glad we decided to insure this device.

My recent experience with Asurion was great! I was in the midst of traveling to another state and requested to receive my phone, there. I could not believe it, the first knock at the door was the UPS Man delivering my phone. They said it would take 24 hours but took less than that. I was ecstatic! Kudos!

I love it was easy and fast. Thanks. I will recommend all my friends. Thanks. You all said all the right things to help me out. Ok like I said my phone was borkin and the it and thanks to all of them. I love want then thanks for helping me out.

Great experience. They were quick to ship the replacement and it was an easy and convenient process. Highly recommend Asurion. Even though there were hurricane claims it was still shipped the next day. I was impressed. My replacement phone was in great shape.

I am satisfied with the services that I received concerning my phone being replaced at a quick attention. Hopefully in the near future the company will keep replacing equipment as fast as they do now. That way they will keep the customer satisfied and me as well. Alright thank you.

Had a broken screen on my Samsung Galaxy S7. Although a screen repair option was offered, had to spend twice as much to replace the unit because repairing just the screen would make the unit vulnerable to water damage. All other aspects of Asurion's service were top notch, including getting a replacement unit in a timely manner.

Service and fast and efficient. The process for the 'find my iPhone' app is cumbersome. Even after completing all the steps for mailing the damaged phone back, we were still emailed to complete more steps in the process of double checking the iPhone for the 'find my iPhone' app.

My experience with your company has always been amazing. I have your insurance on my son’s cellphone. I call one day and your response is always quick and your replacements are here the next day. I would certainly recommend your company to a friend.

The service was great and replacement was prompt. However, the new phone will not hold a charge for more than a couple hours. Not sure what I can do about that if anything. Is this a Verizon issue, an Apple issue, or something Asurion can help with?

I got my phone repaired at a reasonable price, which was wonderful. Then due to the repair it needed to be replaced. I called and explained the issue and a new phone was sent to me with no questions asked. Awesome customer service, no hassle whatsoever!!!

Let me start by saying WE all must follow rules, whether it is Asurion rules or life's rules. I never have had an issue before now! My son (26) accidentally broke his phone again for the 3rd time in 2017, not a good thing, but nonetheless it happens. I have 6 phones on my account all insured. You Asurion, in your contract says phones can be replaced 3 times a year with a deductible payment to help defray costs. Well that's ok but to practically accuse us of FRAUD and filling out affidavits was not a pleasant experience. Waiting days for an answer with no phone was unpleasant. Personally I expected a lot more from a company like yours. You insure millions of phones at millions of dollars and not everyone makes a claim so again it's all about the bottom line, let's screw the little guy if at all possible!

We had a cracked screen and the charging wasn't working properly and you took care of everything perfectly. The replacement arrived in a very quick manner and the follow up was great also. I don't know what we would have done if we didn't have your help. Thank you.

As advertised... My telephone was replaced and I am writing this review using it. The return procedure was clear and easy to follow. The insurance is well worth it in order to protect a wireless telephone. I am glad I bought the insurance.

Very happy with ease and speed of receiving new phone... However I thought I was getting a new phone... not a refurbished phone. Would have been much nicer to have phone replaced with new. All in all it was a quick and pleasant transaction.

Asurion makes it really easy to start a claim and a very fast response. We had our replacement phone in no time at all, very happy with the service they provided us. We would definitely recommend them to our friends and family.

I lost my phone and I had insurance on it thank god! I called to file a claim and the employee said that it will be replaced and it will come with a car charger. The phone was delivered very quickly but with no car charger. Disappointed in that. Thank you for the quick delivery.

Very great experience. I always feel like I have a great line of defense to fall back on if all else fails with my phone. Doing a claim online could not be easier. Even if you get stuck, you have the option to chat with a representative. FAST, EASY, AFFORDABLE, ALWAYS COVERED!!!

On the call with the representative to give my payment information and finalize the claim, they somehow entered that I hung up on the rep even though the conversation was over. Because of this, my phone was never mailed out that Thursday. After waiting til Saturday to call on claim status and figure out why my phone never arrived, I had to go thru payment info and other details all over again. Since it was now Saturday, and mail doesn't run on Sunday, I didn't receive my phone until Monday. Why I was never notified of claim not being finished, like Asurion had done throughout the rest of my claim via email, absolutely baffles me.

My grandson lost a brand new phone, we searched for it for a couple of months. We reported it missing via online and it was replaced in a couple of days. I was very impressed! Very thankful for such prompt and hassle free service.

The online claim was easy to file, and the replacement phone was shipped quickly. I filed on Friday and by Monday afternoon I had my new phone with easy to follow instructions for activation. They also included a prepaid envelope with instructions for returning the damaged device.

Easy and efficient process. No hassle at all. Submitted my claim online and by next business day I had my replacement phone. It was extremely simple. The communication was great and all you have to do is follow the directions and you are good to go. Yay!

The shipping was very fast and my package was secured properly! Asurion has very clear and understandable instructions on what should be done! Asurion is definitely where I will be recommending my friends to if they ever have a lost, stolen or broken phone of their own.

Faulty reconditioned phone - Unfortunately I need to return this phone. The camera does not focus nor holds still. It “wobbles” as you hold it. In addition it will not accept Apple approved chargers or vibrates as a notification. Asurion was helpful with the replacement. It’s just that this unit is not completely functional. I need to replace it again.

The automated system told me I was not eligible. I had to go through Verizon and call directly to get my replacement. Once I connected to Asurion by phone, the replacement was sent without issue. We then took it to the Verizon store to get the information transferred over.

Had prompt, courteous service. Product arrived quickly without any problems and we got to keep the battery. Because they no longer make the V10 my head is been received a free upgrade of the V20 which was pretty awesome. We are very pleased with its performance and that of your customer service providers.

I was very impressed with the kind service for my phone replacement. Thank you so much. Your service was very fast efficient and professional and I'm grateful to have a working phone in my hand again. No questions asked. Thank you. I would definitely recommend to a friend. Thanks again.

The insurance was great to have on my phone. There was no hassle in ordering a new one. It was an easy process. The only downside was my replacement didn't work properly and I had to send it back. So I had to order two phones within two day time period. Customer service was great and the timeframe of receiving the phones were great. Just being without a working phone for a day was a little hard... LOL. Thank you Asurion.

I accidentally dropped my phone. That evening my phone died, the screen just went from black to white, a ghost screen. The next day I sent an email to the insurance website and my replacement phone was delivered the next day. Awesome service.

Replacement was prompt and quite easy. Return of damaged phone was also easy and problem-free. The replacement phone I received has been problem-free, so far, and I expect for a long while. The representatives I spoke to were courteous and knowledgeable.

One of my biggest complications was getting find my phone removed from my iPhone before turning the phone in. Due to water damage the phone could not be accessed, but was still on. This made it almost impossible to get it turned off. I also find $150 to be a bit too expensive. I would have been better off upgrading my phone at that cost.

They replaced my phone quickly and easily but this phone is having issues since I got it. Nobody can hear me unless I put it on speaker and I already bought a glass screen protector on it so if I return it I will have all the pain of changing over again and also have to buy a new screen protector too.

Thanks - Received new phone within 24 hours. Awesome. Great customer service on the phone. Call during the Texas Hurricane and still received next day. Couldn't do online - website overload. 5 min on phone with rep and done. Glad I had the coverage and went with Asurion. Thanks again.

The device is really nice. Got the device super fast was amazed. The phone looks great and seems to work great. I’m glad to have Asurion because I liked my phone. I just wish that with what I pay a month I didn't have to pay so much for the phone on top of it.

The experience was simple and easy, but when I got my new iPhone 6s the camera only works if I flip it around. How do I get that fixed? I can't use the camera unless I take selfies, and I don't do selfies. Please let me know.

Phone fell in water and was replaced. It arrived quickly and instructions were clear on what needed to be done. The follow up was fairly smooth and the old phone was sent back without an itch. This proves to be efficient when you have a child especially doing some boating in the summer.

Damaged phone exchanged with refurbished. No complaints at all. Timely and communication was clear. Wasn't too excited about only the email communications, but that is the way of the world today, isn't it? Have a nice day.

It is a very fast and easy process to get a phone replaced. It is very helpful that the phone replacement comes in a day or two. I will always pay extra for phone insurance. It is definitely worth it and very affordable!

There was good communication and a very clear process to replace my phone with your company. My phone was received very quickly as promised. The new phone was the same model as the lost phone. Thank you for the good service. I would recommend this coverage to others.

Fast turnaround, customer service was helpful and courteous. Phone seemed new, but has gotten glitchy a few times, kinda like there was a virus and someone tapped into it and was just pressing buttons. Other than that works great. If the phone is discontinued, they will replace with a newer or similar version.

As far as replacement it was timely and service was great, I just think this phone is defective. I'm not sure if it was a new phone or a refurbished but there has been some problems with the device. Normally there is no problems.

The screen was cracked and Asurion replaced the whole phone without any hassle. All I had to do was establish a claim, complete an affidavit, and send in my ID. The phone was delivered in 48 hours... Now that's great service!!!

Excellent quick sending new cell after my request. Thank you and sorry about for my little delay sending broken one. However, I am finding with my new one is refurbished and finding it has many issues. Freezes easy, auto spell check is horrible and not helpful at times, and keyboard is annoying because it does not type what I know I am typing! Did not have this trouble with first cell until it had been shattered. Also having trouble with camera at times. I guess I can handle until I am able to buy new cell. Just very annoying and disappointing. I gave 4 stars instead of 5 because of issues that I have with new one but the experience was a good one.

I contacted your company and got all the paperwork filled out and got a new phone the next day. There was no hassle at all. I Will use this company again if need be. Thanks for being prompt in sending a new phone.

The replacement of the broken phone was quick and had us up and running the next day. We were surprised we got the phone the next day due to it being a weekend. We thought we would have to wait until Monday before it was delivered.

Customer service was extremely helpful and professional on the replacement of my son's phone. The experience was painless and the replacement arrived when Asurion said it would. The directions on what to do with the broken phone was easy to follow. Thank you Asurion!

Coordination with Verizon poor. Three phones until I received a Samsung SM-J320V. No directions or users manual. Charged $50 for my troubles, plus another $50 to buy a replica of my old phone from CPR because neither you nor Verizon had any models. PLEASE SEND MANUAL.

Appreciate the help in getting the new phone set-up and the timely manner it took to get the new phone to us. I am doing okay with the phone. Hopefully nothing will happen to it. I would recommend your service to my friends and family. Hope that I will not have anything else to happen to my phone.

It would be 5 Star, but when I called I was told to file claim online. I attempted that several times & it was a COMPLETE nightmare. I ended up calling Verizon Customer Service & she patched me thru to one of your reps. Once I was on the phone with your rep., it was smooth sailing from there. In a courteous & professional manner, he took my information & assured me I would have my new phone the next day & I did. Honestly, you cannot ask for better customer service than I was given. Thank you for hiring reps who have great communication skills, they are few & far between!

My son who is 10 lost his phone at the mall with his mom. We tried to locate it and couldn't. The replacement process was quick and easy and the customer service rep was awesome!!! The price of insurance was well worth seeing the smile on his face when he got his replacement phone.

I have loved the help that the customer service members give us and the speed of replacing our lost or broken phones. I have never been disappointed. WE get Insurance with every phone we ever buy. Most definitely worth it!

The process for replacement was smooth and expedient. The refurbished phone received has many problems. Doesn’t operate well off WiFi. Difficulty sending things to non iPhones. Cannot hear people on other end well. Text messages are very delayed. Others' calls are not coming through on this phone. Cannot scroll through a long text thread. Many problems. Not happy with phone.

Asurion was able to accept the claim and send the replacement phone faster than I was expecting. The experience was great. The only reason I didn't give them 5 stars is because I feel the insurance and deductibles are too high. Thank you for being efficient, helpful, and kind with your customer service!

My phone was damaged a couple of days before hurricane Irma was scheduled to make landfall in Florida. A few minutes on the phone and Asurion had a replacement phone on the way. Replacement Phone Arrived on time. I actually ended up with an upgrade to the damaged phone and works perfectly.

My phone was recently stolen, and I went on Asurion's website the next morning to get a replacement. The website was very easy to use and they shipped my phone 2/3 days later. Overall a great experience and very convenient, they even sent me a case.

From my very first contact with one of your representatives to the last person I talked to with your company, my experience was excellent. Of all the people that assisted me everyone was a good representative of your company. It was a pleasure speaking to your employees. They were most helpful and patient considering also that I am a senior citizen and rather slow sometimes in understanding. The delivery of new phone was prompt and the directions of how I needed to mail back old phone was easy to understand. Also the reminder call to mail back phone before deadline was most helpful. Would recommend to a friend.

It worked fine. Once I learned that a credit card was required, my tablet was sent. However, I was not told up front that a credit card was required. It would have been nice if a credit card was requested the 1st time.

Here is a company that insists you send your phone back the next day but then takes up to a month to claim your phone was received and under warranty. They put a hold on your upgrade even though you have a warranty and didn't break it. This is the worst type of monopoly and should not be tolerated. They also have lost my phone in the past and it took several calls and a receipt to prove they lost my claim.

Dependable quick service on replacing my grandson's phone. Reported one day and replacement was in the mail the following day. The pricing was fair. I recommend keeping insurance on phones that are actively used particularly by those who are less than extremely cautious and protective of these devices.

Very satisfied with the service all around. Very helpful in answering all my questions and fast to respond with all the emails and fax information that was needed on both ends. Phone arrived in a timely manner and Verizon was very helpful on the entire process.

Excellent service when replacing my broken tablet. Super fast and easy. The process was very simple and I had my replacement device the next day. The only problem was the wrong sim card was shipped and it was a couple of days to get Verizon to square it away. Otherwise I am very satisfied.

I'm always pleased when things arrive when they are suppose to and Asurion does that and more. I had my new phone within 48 hrs. I was quickly able to transfer all of my data, contacts, and calendar. The ease of returning the old phone is great!!!

Having 2 teen boys is definitely a tough thing when it comes to phones. This was my second use of our Asurion insurance. The site is easy to use and fill out and the phone was delivered the next day as promised. They sent a new Sim card which would not learn. Just took the old card and plugged it in and the phone was all set. Getting ready to choose a new plan and will definitely be keeping the Asurion insurance.

My brother misplaced his phone while driving. I made a claim and he had a replacement phone in no time. Losing a cell phone is stressful, Asurion made replacing a phone a stress free experience. I would highly recommend Asurion to family and friends.

Replacement for lost/stolen mifi - When we were evacuated due to a wildfire I packed my MiFi in the things we took. After 6 days when we returned home I could not find the MiFi when I unpacked. Your handling of my claim was easy and fast. Thank you.

You guys were very quick with the replacement, however the phone that you replaced mine with isn't all that great. It's not terrible. It just doesn't run as well as my old one did. Also the charger you sent is pretty terrible, but it's no big deal, I already had a decent charger, and the one you sent works well enough I suppose as a back up.

My son had an issue with his phone - the screen was just black and would not show calls or any information. We sent it in and he was given a replacement phone within 24 hours. It was a great experience for us.

GalaxyS7 Edge - Only downfall was that I originally purchased My phone in Blue. But when replaced received a silver one. :( I had bought accessories to match the blue one when I bought it. But Seems to be working fine so far. Thanks for all your help. Have a great day.

I am 100% satisfied. I have been with Asurion for many years. I would not change this insurance company. I would definitely recommend you to all my friends And family members. My replacement came quickly and in a secure package. Thank you. Keep up the good work.

Our phone was dropped while getting out of the car. The screen cracked and was not very usable. We had insurance on the phone. After going online to file a claim, the process was very easy to do. It was determined a new replacement phone would be sent out. It came within 24-48 hours. The whole process was simple and easy. The old phone was returned and the process was completed. I have no problems with the phone replacement process.

I was originally offered three replacement items for a broken tablet that were sub-par in almost every specification, screen size, processor, RAM, battery life, etc. I brought this up to a CS representative and I was given a refund for the original value of the tablet. The refund was offered as an "e-gift card" that could have been delivered within hours. Somehow the "system" logged it as a check refund. It has been over a month and I have yet to receive the check in the snail mail. This kind of service is unsatisfactory mainly because of the delay for a resolution. If I depended on the refund solely to purchase the replacement tablet, I would have been further dissatisfied and deemed the overall process unacceptable.

The Exchange was fast and efficient, but the phone they sent freezes daily. I have to continually reboot it. It so stressful. I don’t understand how you can pay for a new phone, and the monthly insurance, just to have it replaced by a defective phone.

Overall ok but when I tried to have the screen repaired I was charged the $49 but was called by the person who was to repair it said they were out of product and the company should have known it. I called and had to pay $149 to get a new phone but it took more calls to get the $49 returned.

Asurion greatly exceeded expectations in how hassle free it was to file the claim. I got the replacement much sooner than expected (even had to send my sister to my house to check on the package the next morning!) There were clear & easy instructions for sending the broken one back.

I was made to fill out an affidavit to prove that I was indeed the owner of a stolen phone. I had to submit personal documentation in order to prove my identity that I was extremely uncomfortable providing to Asurion given that there were no clear privacy information rules, no explanation given as to what information will be shared with other entities, if any, and no confirmation that their data is secure. With all of the recent privacy breaches, I highly doubt that Asurion can keep my information personal. Totally unnecessary to request this affidavit since I confirmed all other information needed to file a claim. For the cost of this insurance, you get nothing in return. Total waste of money and service!

Absolutely wonderful service. The claim process was easy to understand and quick to get through, and new phone was delivered the next day. All I had to do was reset my phone and send it away. I would refer this service to anyone.

I panicked when my phone was lost (then stolen), as I use it for all my business phone calls. Without it, clients couldn't call or text me at all! I filed a claim immediately, and was only offline for one day. It was a huge relief to get a new phone as soon as possible! I would definitely recommend Asurion to anyone who asks.

I received a phone within 24 hours. It was in good working order. In the past I have received phones that didn't work. So I was very pleased that the process was fast and easy and that my phone was in good working order.

Having Asurion as coverage for my phone has been a great choice. This is the 2nd time I have dealt with Asurion regarding our phones, and both times have been great. It is so easy, make the claim, you get a confirmation, next day you have your replacement. Once I've gotten a phone that didn't work right, but I called in and they took care of it. The next day I got my new phone. Asurion is by far the easiest insurance company I have ever dealt with. Thanks Asurion.

I had my iPhone was stolen, and my Galaxy S7 Edge damaged during a car break-in. The company replaced both phones with no problem. The fees were a little high for each device's replacement, but the service was timely. I have had several phones damaged or stolen because of the nature of the business I am in and I have never had a problem getting it done.

For the same price as getting my cracked screen fixed by an outside source, I was sent a brand new phone instead. It came extremely quickly right to my door and they made returning my old phone even easier with their pre-packaged/stamped envelope.

I had been having troubles with my phone for a while. It became apparent that it was time that I replaced my phone. I called your company and told them my problem. They were very knowledgeable and very quickly they replaced my phone. It came quickly. I tried to activate it by phone, but soon just took it into Verizon to help activate. I was very happy to have a working phone during the hurricane. Thank you.

Easy service. Fast service. Friendly service. So appreciate having Asurion insurance on mine and my granddaughter's cell phones. Gives me peace of mind. No reason not to have it. The price is reasonable and is automatically deducted from my account each month so I don't have to worry about it.

The phone was shipped to my home address which was incorrect address. We gave customer service rep the correct address but for some reason it was shipped to my home. I then had to take it to UPS and pay to ship it to my son costing me money and wasting my time.

We got the new phone and it wasn't activated and was not given that option and there was an issue with the phone and customer service was closed so they couldn't help. We finally got it to work 2 days later which was an issue itself so nobody could reach me if needed. I have everything backed up to the cloud and only 10-15 of the contacts transferred and since I try to put them back on the phone it deleted it from cloud until I backed it up again. I lost some very important numbers that I have no way of going back to get. The only positive thing was I got it in 24 hours but it did no good where there was an issue and service was closed. It does make me worried knowing that there was an issue right off the top.

Phone replacement was very good service. I called and just had to wait short time for the same style of phone was available. Since I am in the outside elements so much needed the extra durability this phone has. Phone was shipped very quickly when available.

The prices went way up to replace a phone. They said it's because the phones are more expensive, while they might be more expensive but not Double the price. I called them about replacing a phone that stop working and they gave me a price of $150. I said that's more than I had to pay last year for a phone, that's when they told me about how the phones are more expensive now. I said, "Ok. It's not that much more. Let's do it." So they said I had to go online and fill out all this paperwork before I can get my phone. After doing the paperwork the price came up with it being $200. I called them back and they told me the first person was wrong and that is the correct price. Well of course I paid it but I'm looking into other phone insurance companies.

We had a Great experience. The steps were very clear and easy to understand. We got emails throughout the whole process updating us on what was going on. We were very happy how quick the new phone arrived. Definitely worth the money! Thank you!

I got my phone wet and it wouldn't work, so I submitted my insurance claim at lunchtime and had a replacement phone the very next morning. Fast shipping and easy process. They also sent the prepaid shipping envelope to return my damaged phone. I am definitely glad that I had purchased the insurance.

I received my replacement device within 24 hours even after a Hurricane Irma! It was not damaged and was ready to use. I was very surprised that it was delivered so soon, considering the declared state of emergency that our county and surrounding counties were dealing with.

Great experience! I have had cell phones, with insurance, for years. This was the first time I had ever used it. It was easier than I ever thought it would be. I will continue to buy insurance through Asurion. I received my replacement phone the day after I filed my claim, without paying for any shipping costs.

Very fast response time and replacement has worked good. It would be great if other companies could be as fast as Asurion. My phone was not available so I received a newer cell phone. I'm not sure if I like the newer model better but it does what it's supposed to do and I got a phone that is working.

I think that it is a joke. The people were nice but let's be honest. You pay for something every month then when it comes time to use it they charge you again and you don't even get a new phone. You get a refurbished one and you have to hope it works which the first one they sent me didn't. I can pay 150 dollars on the internet and get a newer phone still in the box. It's a rip off and just **.

Pretty easy process - I had my hotspot for almost 2 years and forgot I had insurance for it. I'd misplaced it many a time, but this time I couldn't find it after looking for a month. The process went smoothly. My replacement hotspot was sent FAST. The only problem I had was entering my information while making the claim online. It wouldn't take it, for some reason. The button to move on never allowed me to go to the next page. Somehow I figured it out.

Love Alden at Potter Village Store Fremont OH. Always willing to help me get phone problems taken care of. I have been a customer since 1996 when Verizon started. Thanks for your service on my phone--wish it wasn't so hard to find waterproof case for mine. Got my phone then it was already outdated--hard to find accessories are very hard to find.

Dropped my device and needed a replacement. I think Asurion did an amazing job. Their tech was super helpful and totally knew how to help me. I have recommended all my friends to be protected by Asurion because they are super helpful and I got my replacement within 24 hours. Amazing.

I was surprise it still cost me $150.00 to replace. And, I lost many things due to type of damage. Also, process of reporting should be simplified. Too much time and should be updated. I am curious why, a deductible?

The Galaxy S8+ phone was replaced with a perfectly fine phone in a timely manner. The website was a bit confusing in the return process. The process cost me $200 so insurance is not that great; but still better than buying a new phone.

Asurion helped get my phone fixed quick. We are very happy with this company. I will recommend this company to all my friends. Asurion is a great company. Had my iPhone back to me in 1 day. We are going to recommend this company to all our family and friends from now on.

I’m very satisfied with the service I received when I needed to replace my iPhone 7 Plus. I had erroneously requested the iPhone 7 instead of the plus. I called customer service and they told me to return the incorrect order and they would send the correct one at an additional fee. When I called to initiate the correct replacement the rep waived the additional charge. I got the correct phone the next day. I also got to keep the charger and earphones from the incorrect order. I’m so happy I have this insurance. Definitely worth it.

The whole process of replacing my dad's phone that was lost was quick & easy. I received the new phone within 24 hours. I filed the claim online that was very straightforward. I was sent an email every step of the process which was very helpful. I recommend getting this insurance with any phone.

Was sent a defective replacement phone, was delayed 5 days getting the original replacement. Not Verizon, not Asurion, not Samsung, no one was helpful. Will be switching to AT&T. Was directed to customer service overseas (twice) once in the Philippines then to India. Not their fault but completely useless. Really, I get stressed just thinking about this and it's been almost 3 weeks since it all happened.

My son broke our iPad Pro screen. When I reported it to Asurion, they did not have any Pro 256GB in stock - and they told me to wait a while for my replacement. This was understandable as the new iPads were about to be announced by Apple. After waiting a while, until after the announcements, I called in and checked on the replacement. They ended up sending a Pro 2, 512GB, as a replacement. Pretty happy with that!

Was a great experience. Ordered replacement at 700 pm and received it by 930 am. The device works flawlessly. Was very nice with a very informative staff. This was even despite the hurricane and on a Friday night. So this turnaround was very impressive! Thank You!

Always a pleasure to work with you guys. The whole process is seamless. Hopefully I won’t need you guys again but if I do I know y’all will be there for me. Apple is wise to use you guys. Every iPhone I buy I always make sure I have you guys on board in case something happens.

From the first call to file a claim until I returned my old phone the service was outstanding. The representatives were both professional and engaging. I would absolutely recommend Asurion to my family, friends and colleagues workers.

Initially my experience was good but after a couple weeks the cell phone started to present issues. I have not been able to bring phone into Verizon store as I have been working nights the last 2-1/2 weeks but the phone randomly drops calls and closes out apps as well as the screen stops working and is unresponsive for sometimes up to 10 min. Not sure if this is due to it being a refurbished phone.

I have no complaints with the friendly service, fast service, and easy to understand instructions. The representative I had was very courteous and helpful. I appreciate the fast service in receiving my phone the next day. I appreciate that. The only fault I find is the amount of the deductible. I don't understand why we pay insurance every month still have to pay a deductible that is so pricey.

I did have timely shipment of the phone. However, there was a small chip next to the power button which has caused the entire backside shatter from the pressure of a protective case. I am not sure the best route to take to resolve this, please let me know.

Thanks to Asurion for replacing my phone I had insured with them. Asurion handled my claim swiftly and sent me updates throughout the whole process. Very professional employees treated me and my claim with respect. I would recommend Asurion to anyone who owns a mobile phone!! I really appreciated Asurion's speedy process since my phone really is for emergencies, I have a 25 year old daughter with traumatic brain injury who can have seizures when least expected. Thanks again Asurion.

I have had Asurion for years and never needed a replacement phone. This year I finally did. The process to get a replacement phone is pretty intimidating. Perhaps Asurion can keep track of how often a person requires a replacement phone. Send the frequent callers to the intimidating we will prosecute you receptionists and the long subscribing first time collectors to a nicer receptionist. My experience was more stressful than it should have been and made me question whether it is worth the stress to continue using Asurion.

I received a replacement iPhone with a defective battery. I have only had the phone for about a month or two and the battery dies within a few hours. I had no problems with the battery on my last phone. I am also now having problems with the speaker quality on this replacement phone. I will be calling tomorrow to request a new replacement.

The process to submit the claim was smooth and timely. We had an issue with the replacement but the customer service was great, a new phone was quickly sent. I would recommend this service to others. We have the plan that allows up to three devices.

So, when I requested the replacement, I got a message it was on back order. That was it. As it was a Saturday (IIRC), I got no real feedback until Monday when I was told it would be sent out and it go to me by Wednesday. I was perfectly fine with that delivery time frame, but the initial “back order” message gave me no idea of when I might have expected the phone. I guess I would have preferred a "We'll give you an accurate delivery status on Monday" to "back ordered".

Very pleased with the ease of replacing my cell phone. The replacement phone arrived within two days and was very convenient to return the damaged phone. I was somewhat disappointed that the deductible was $149. I think this amount is rather excessive considering the monthly cost of insurance.

Second rep we talked to through Verizon was very helpful. The first rep through Asurion was not. First rep said it could take up to 7 days for replacement phone because out of stock and was also very short and rude. Unacceptable when insurance is paid through Verizon. Like I said at first the second person we talked to was helpful. But we did have to 3 way with Verizon to get help.

A month or two ago, I dropped my Samsung Galaxy S6 Edge Plus. As a result, the screen and back of the phone was severely damaged. I called my phone carrier, Verizon and was directed to file a claim with the insurance provider, Asurion. This phone call was exceptional. The directives were few and to the point, and spoke with a live agent in less than 2 minutes. Reporting the incident didn't take long either. The transaction was made over the phone and in 1 business day, I received my new phone and a proper mailbag to send off the damaged phone. The efficient and effective customer service, along with the prompt delivery of my new phone and easy and convenient way to send off the damaged phone, turned a frustrating experience into a pleasant one.

Service was very quick. I was worried about the model iPad for the replacement as mine was discontinued and I couldn't really get info on replacement. All I was given was a model number. Happy with the replacement though, shouldn't have worried. The Procedure was relatively easy and I am very satisfied with my business with you.

They were very helpful with no problems. I had concerns and they walked me through it all. I had problems with phones. Each time I talked to them we got it fixed. I got new phone and had it the next day. Was very pleased with their knowledge. Also someone I could understand talking to me. They spoke English perfectly. Thanks.

Fast, easy, awesome. Would recommend to a friend. No brainer. Satisfied customer. Hope I never need to replace again but if I do I look forward to the same outstanding service. Not enough good things to say about this fine company.

While on travel in a camper moving from campground to campground within a short period of time my phone LG G4 failed. After contacting Asurion I was able to have a replacement phone overnighted to me at the campground I was staying at the time. After 2 days the replacement phone also LG G4 failed. Because of the extraordinary circumstances, on travel returning home and hurricane approaching, Asurion authorized the purchase of a new phone (not a refurbished of same) when I was able to reach a Verizon dealer. I was able to get a new phone, resume my contacts with family (important because of hurricane). Asurion managed my replacement and new phone with minimal paperwork. My thanks and gratitude to the individuals at Asurion that recognized my somewhat awkward situation and making sure that I got a phone to continue my travels and contacts.

My Samsung J6 was replaced with no hassle and easy return instructions with my old phone. I'm completely impressed and grateful. My new phone is perfect and works great. Everything with the return was smooth and simple. Thank you and I will definitely be using your services in the future.

Customer service representative was very accommodating and their response was quick. He was knowledgeable and made the entire process easy. The process to file a claim for stolen phone was quick and easy. The phone was delivered at the expected time. Will recommend this to friends.

Damaged phone replaced. I was very pleased with how quick and simple this process is. You exceeded my expectations and since I pay for this service my expectations are high. I will continue this service because I believe it adds value for my family. Thank you.

My LG G5 camera's cover glass shattered and began to fall apart. Upon contacting Asurion, they told me my phone had been discontinued and they offered me an LG G6 replacement. It arrived in 48 hours and was a better phone than the G5. Very happy!

The representative forgot to give me my claim number when I called. I had to call back to obtain it. I received the phone in a timely manner. I received the update that you received the return phone also in a timely manner. The deductible price should be lowered because I could have actually replaced this phone for $50 less on the same day in the Apple store. Because of this I’m less inclined to insure a new device with Asurion.

You guys were very good in responding to my needs. I got my new phone the next day. I would recommend you to anyone when it comes to insuring a device. I have you on all our devices and plan on continuing to have you as my insurer of all my families phones.

The phone that I was sent is obviously a refurbished phone. It freezes up when I am in the middle of something and I have to turn the phone off completely to restart it. I have tried to call several times but have been on hold for over 30 min each time.

I have always had an excellent experience with Asurion. Unfortunately, I have had to file several claims over the years, however I'm always glad I have had insurance on my phone. It is easy to file a claim either by phone or on the internet. Usually you receive your replacement the next day! My replacement has always been equal to what I had or a step above.

I'm in the landscaping business and have a lot of customers and are very busy. I brought my phone to the Verizon on a Friday and you guys By nothing short of a miracle I had a new phone on Saturday morning. You guys exceeded all my expectations and I'm very very happy to have dealt with you folks. You guys get an A plus in my book. Job well done.

It was a pleasant experience. All were helpful and professional. I received my replacement quickly with thorough instructions. I appreciated the follow up calls to make sure my damaged phone was properly prepared to send in. This is my second time with Asurion and I would recommend them to any cell owner.

The replacement came very quick and was easy to ship back. It came with an extra wall charger. I had enough time to take it to the Verizon store and have all my info transferred before sending it back. I received regular emails about the status including when they received my old one.

My S8+ broke and I filed a claim. Phone claim was approved and phone shipped. Not Asurion's fault, but UPS messed up shipping. A few calls and package picked up at shipping hub. Transfer to new phone was effortless. The leather case they sent for my new phone was too small, so I had to go out and buy a new case.

I had a great experience receiving my new phone. They also helped my returning the broken phone. They emailed me and called me to walk me through the process. They were very knowledgeable over the phone as well. I highly recommend Asurion. Thank you.

My new phone is only ok, I asked my friend to send me some video from when we went on vacation and it was pixelated so I don`t think the video is right. Also I cannot turn off the phone when I get a call. And my phone will not do anything by with the accessory disconnect.

The claim process was very easy to complete. The replacement was delivered exactly when said it would be. My phone was no longer available, so I was sent an upgraded phone. Supposedly this phone is more durable, but if it is put down too hard, the back falls off and the battery falls out.

Called because my son dropped and severely damaged his phone. Asurion Reps were extremely nice & professional. They asked a few questions, filed a claim for me and transferred me to pay the deductible. He had a new phone the next day. No hassles, no worries. Just GREAT service!

If anyone buys an electronic device from Walmart they ask you to insure it with ASURION, please, for the love of all that is holy, say no!!!! My laptop screen was messed up from the day that I got it (I didn't really realize it at the time). About a month after having the laptop, the screen cracked (because of the defect). I sent it in a MONTH AND A HALF AGO and I have been on the phone with ASURION every day for the last two weeks trying to track down my laptop. I've been told that they're waiting on the part; I've been told that it's unrepairable; I've been told that it has been repaired and is in the shipping process; and the latest (FROM A SUPERVISOR): "The company who does our repairs won't answer my calls or emails". It is a complete joke!!!! I wouldn't ** on the building if it was on fire.

I am happy with Asurion. My type of phone wasn't in stock and it took a while to send an alternate replacement this time. So I got a new version of my old model which made it all worth it. But I've had an insurance claim with Asurion a couple years ago and got a quick replacement. Great customer service. Thanks.

Online claim was super easy... super fast delivery even with the hurricane delay... it was a very easy experience... Fast tracking info and as I stated I only had to wait an extra day and that was no fault of their own. My plan and deductible were right there. All I had to do was pick the phone and file.

Asurion was quick to respond. I needed a replacement phone quickly as I was going overseas in a couple of days. The phone arrived with two days to spare. Although it was not my same color of phone, it was the same make and model. Very pleased with the outcome.

This was an incredibly hassle-free experience. Between my rep at Verizon who helped with the claim and the ease of returning my phone to Asurion, there were no issues or delays or unnecessary expenses. My husband, who did not have Asurion coverage, recently broke his phone as well and his experience wasn't nearly as easy or smooth! Definitely recommend this coverage!

I dropped my NEW iPhone over the side of our cruise ship while docked in Ketchikan, AK. Went directly to the Verizon store. I filed a claim online and it was accepted maybe 10 minutes later. My new phone arrived at my home the next day. THANK YOU Asurion!!! And my iCloud!!!

The representative who took my call was very professional, helpful, & took time to answer questions & asked if could help with anything else or answer more questions. The new phone arrived in 2 days along with a return envelope for the broken phone. No hassle return.

We reported the damage to Asurion via the website and the replacement phone was here and activated within 36 hours. The process was simple and easy to use. Overall, we are very pleased with the service. The entire process was done professional, nice job.

Phone screen was broken, we replaced it and had no issues. Delivery was delayed because of hurricanes but thats hardly Asurion's fault and we still received it pretty promptly. Most people who break their phones are idiots like me.

The agent was knowledgeable and answered all my questions. I was confident that my phone would be replaced. The new phone arrived promptly (2 days). I was reminded by email to turn off the “Find my phone” function. Great service!

It took several days to even know when I might get a new phone as you had none in stock. Then, getting it shipped to me was delayed by a holiday weekend. From loss to back connected, I was without a phone for somewhere between 10 days and two weeks. Getting to a person when you cannot get the information needed online was a real hassle. When I did talk with staff, they were professional and as helpful as they could be. Part was unfortunate timing but I believe some could have been prevented.

My replacement phone arrived the next day!!! I was able to transfer all my items on my new phone within a day. I would recommend having insurance for iPhones. They have so much valuable information on them. It's not worth taking a risk and losing everything!

Everyone was nice... Got my new replacement fast. And I was happy with my new phone and I had a envelope for my new replacement to send it back. They send me texts when It was almost here to my house.

I was pleased with the quick delivery and service. I was thoroughly satisfied with the product that replaced mine and it was easy to set up. Thank you very much. I will continue my insurance with your company. I have always used Asurion and have never been let down.

Two broken phones I've which one phone was only a week old we called and they replace them. The representatives were kind and listened to everything that I had to say, instructed me on exactly what to do and I follow through.

I have worked with Asurion for their assistance in replacing lost/broken iPhones. The customer service representatives provide quick, knowledgable & excellent service! I look forward to working with them in the future as needs arise.

The only negative to my experience was the delay the Labor Day added to my receiving a replacement iPhone overnight. Otherwise an okay experience. It is regrettable how connected to that device I've become. Lowering your deductible would also lessen the blow.

Great service... did a great job. I appreciate it, always a pleasant experience when I use this company. I'm really glad that you guys have this insurance. It was great service. That's all that matter.

From the time I filled out the damaged phone report to the time Asurion let me know they had received my damaged phone after sending me a new one, the experience was easy and seamless. The instructions were clear and easy to follow and not burdensome. Shipping time was excellent, arriving as they told me it would.

Noticed the glass on the replacement phone was cracked the day after I got it. Didn't see it the first day because you can only when it looking at it from the top of the phone. I would have sent it back but didn't think anyone would believe me. I have had cellphones since the early 80's and never had a cracked glass till now.

Took phone to Verizon store, treated poorly, told needed new phone. But none available. Did not get new phone for quite a while 5 to 7 days at least. When got new phone my number was changed and was quite a process to get everything loaded. Would like to have had options on new phone, even if there was any additional charges.

Great service, fast, I felt very satisfied. It came fast and complete. The representative was great and knowledgeable, they had every answer I needed. My phone over heated and they sent me a new one instead of sending a refurbished phone which made me really happy.

Fast, smooth. We are very grateful. Thanks replacement when good. New set up easy. Thank you for the return prepaid package. Nice phone service. I'm very happy I have the insurance. I will keep using your services. You guys have saved me a lot of time and money not to mention the inconvenience. Thank You.

Overall, everything transpired as promised. That said, the guidelines on "when" you will get your phone are vague, which makes it difficult to come up with a "best plan" for the interim, since how long the interim is, is not strictly defined. My phone was no longer available, so it WAS replaced with the same model, but with more memory, which is obviously a nice gesture. If one could possibly be given a solid shipping date of a new phone, it would be really helpful. Everyone I spoke or emailed with was great!

Everything went rather well. Phone repair instructions were fairly straightforward. An improvement could be explaining the SIM card inherent to each phone, and that for some you don't necessarily need to switch them. Other than that I had no complaints.

Service was fast & efficient. Got phone within 24 hours. Only thing is new phone has close to same issues as one it replaced. Home key keeps getting stuck & the battery does not hold a charge too long. Phone turns off for new reason then I cannot get it to turn back on.

The speakerphone on the replacement phone I received does not work. The cord barely fits in the outlet plug unit. Obviously they were pieced together. The experience I had getting this new phone has prevented me from contacting you to get a new replacement. Receiving the phone overnight was the best part of the experience.

My son broke the glass on his iPad. The customer service was excellent! They were very helpful and fast with my claim! They did a great job getting my son's iPad replaced just in time for his birthday! They were prompt and very courteous! They did an outstanding job!

I had an incident where my phone dropped and the screen was completely shattered. I notified Asurion to report the incident and the claim was done immediately. I received the phone within a day or so and I was able to get things fully functioning in no time. The customer service person was very courteous, helpful, professional and knowledgeable.

The experience was great and deliver on time. It was great to go online and do the claim and get the confirmation number. I am glad to get this option for my insurance for my phones. I will surely encourage others who are on Verizon that this is an option for their phones. Thank you.

Well the process for trying to replace your phone was a bunch of questions, but what really got me was my phone the droid was valued at 60.00 but replacement cost was 150.00. Okay. Now that I don't understand?

She was so understanding and processed my claim instantly! That's what I call customer service! She even helped me to understand how my coverage applied for this particular policy. If she hadn't I might not have known it was even covered. Sure made my 3 year old very happy to get a new replacement!

The speaker phone does not work on my phone which is a huge inconvenience. I cannot send this back and wait for another one. Very disappointed in the quality of phone sent to me as I paid a lot of money.

You did great. Placing the request was easy. The phone arrive as promised. I did not have anything to return because it was lost. But we are satisfied with the service we received and feel certain that we will always receive this great service. Thank you.

My replacement request was promptly taken care of and the service was 5 star. I did need to contact customer service beyond the web return site and they were very helpful in getting it taken care of the same day. I received my replacement the following day and I am very satisfied with it.

I had a phone replaced and the replacement was not working properly. After briefly troubleshooting with the representative and the phone continued freezing he immediately agreed to replace the phone overnight. I was without my phone for the day but I had another replacement by 9:00 the following morning.

The timing of the replacement was good. I had to go to a local Verizon supplier to activate it. Now I have no audio on telephone calls placed or received on the replacement telephone. I am unable to find a setting to correct this. The phone went into an update loop yesterday. I went to a local Verizon store where the representative was able to get it out of the loop. We were able to communicate on the telephone, but as soon as I left the store, the audio was gone again. I am able to communicate via the Bluetooth in my vehicle so I'm sure it's the telephone device itself. What do I do now?

My daughter's screen was shattered. We had the option of getting a new phone or replacing the screen. From start to finish the process was easy and fast. The customer service rep was awesome and we have a new phone within a couple of days!

Too many Loops to jump to have my information verify, pricing is a little too high for a replacement phone, but overall everything was great. I got my phone in a timely manner, swimming information from one phone to the other was easy.