Asurion Reviews

The replacement phone came overnight and when we called in for a little help we got top of the line assistance. We talked to two different people who were very knowledgeable and were of great help. One even called us back exactly when she said she would!

Overall, I was very satisfied with Asurion. I was so excited that my phone was covered under this insurance because it saved me so much money and time. I got my phone within two days of filing my claim. However, I probably could have gotten the phone a day earlier, had I known that I had to complete my claim online. (I was under the impression that since I paid the insurance fee, my phone would be automatically shipped, so I did not know about my filing claim status until later, so it shipped the next day instead of when I visited the AT&T store and paid for the insurance.) The tech employees were great and helped me to set up my new phone and the speedy service allowed me to have my phone back as quickly as possible.

The person that assisted me setting up my phone. He was very helpful and assisted me setting up my phone service from my damaged phone to my replacement phone. However I spoke to several other people about moving my text messages from Windows phone to my replacement Android & none of them could help.

Everything went so smoothly. The rep. I talked to was great. Fast received phone quickly. Would highly recommend anyone getting a phone to make sure they get the Asurion insurance. Keep up the good work. And again thank you for all the help I received.

I thought Asurion made the process easy and painless, and I got the replacement tablet a few days later. Top marks in my opinion. I only had to answer a few questions to clarify dates and what had happened to the tablet - understandable.

I had my new phone within a day of submitting my claim and activating it was simple. The level of service I received and the ease in which I obtained it was great. I'm glad I was able to insure my phone through Asurion.

Our main complaint was with the Verizon employee... telling us the insurance we were paying for would not cover! Once we moved to a Verizon Supervisor, it was a great experience. Love my replacement phone! Surprised at the efficiency, speed and ease of replacement! Thank you, Asurion, for doing your part to uphold a great insurance plan!

It was quick and easy, thank you Asurion. I loved the quick responses, and the way they have a box ready with postage to send old device back with postage!!! Just great and wonderful! Oh and I also got a discount because I hadn't had a claim in 6 months. That really helped a lot!

Overall, the experience will manageable as they were prompt with response time and work involved; however, what they lacked in was the product support. After the initial fix, my phone stopped working and I lost all my data. This was not a great experience. Eventually next step was to receive a refurbished phone, also not likable, but I had no choice as I didn't have a phone.

Associate was very helpful and very patient. I had kids shouting MOM MOM MOM every 2 minutes, the associate remained calm and helped me! The associate was very knowledgeable and stayed w/ me until every was up and running perfectly! Thank you for making the claim process easy.

I Dropped my phone and it was working fine for a couple of minutes and then all of a sudden it went black and stopped working. I need to have a phone for my job and for my kids so I needed the fastest solution. I had a new one within two days and it was so easy to switch the phones over. Great experience.

Our experience was positive and great. The service from the first call about the claim, to receiving the new phone and returning the broken phone was easy and quick. The personnel are knowledgeable, professional and courteous. This claim was very positive and would score a 10.

My phone was stolen from my other half while she was at a friend's place. When I found out I Google locked it from another phone and reported it stolen. Got a replacement phone about a week later after I paid the deposit. No hassle with getting back online.

Everything was smooth and easy. Customer service was nice very easy to understand. Shipping was on time. Device was simple to activate. So I say it was a very rate of experience. I rate you better than the phone carrier.

My comment is you guys attended to my situation appropriate and in a timely fashion. I was very surprised when I received my package, didn’t expect it as quick as I receive it. Thank you, Asurion you guys are the best.

It came in a reasonable time and easy steps to follow. I had no problems setting up my new phone as well. Thanks, I'm enjoying this product. I will definitely continue with this company and product. Thank you again for your help.

Excellent help from AT&T store in Gilbertsville PA. Would highly recommend your insurance and their service - your application and forms would have been a little difficult for an elderly person to navigate if not for their help but your service was fast once everything was finished.

Claim was handled promptly and efficiently. Replacement phone was received within two days. Instructions for transferring data were easy to follow. Customer Service number for assistance was very much appreciated. Return process for old phone was made easy by you providing a prepaid return shipping label and all necessary paperwork its return.

Service was very fast and everyone was very helpful! Thank you for taking great care of your customers! I was shocked that I had a new phone well within 24 hours of speaking to someone. The return process was very easy.

Once I got through the hurdle of trying to submit the claim online - not easy - all went well. My submission online was not accepted for some unknown reason and I had to call in. I believe in the future, we will switch to Apple Care.

Using the insurance was quick and easy! Asurion kept in touch and sent helpful reminders about returning old phone. The replacement phone works great. We will continue to insure our phones with Asurion.

Took me 2+ hours to transfer info from damaged phone to replacement phone however, process to deactivate the damaged phone took less time. This was all done on the phone with your technical team support. Thank you for assistance and the positive results and response.

I couldn't get into the site because I forgot my access. The Customer Services Representative was very helpful and I was able to submit my claim. Excellent Job with helping me. Received the replacement phone in two days. Good Job!

Clear, concise support once I reached someone. I rate the human interaction and shipping 5 stars. Finding how to speak with a human and getting there... 3 stars. Not horrible, but not great. Please consider making that easier. Thank you.

Got a brand new phone!!! Thanks, guys!! I was so worried because that phone is also a work phone. I get a lot of important calls from the company and they rely on me to answer since I’m the most dependable person there. Came in the next business day!! Lifesavers!!!

The replacement phone was delivered to my son at his college dorm in two days. The customer service representative was extremely helpful and polite. The activation process was handled on the phone efficiently. Overall, the entire process from reporting the loss to receiving the phone was fast and efficient. I would recommend this Asurion service to my friends in the future.

This is a great service. Easy to deal with, fast filing of claim and shipping and had me back connected within 24 hours. And the claim was filed on a Friday night at around 6 pm. Thank you for making it so easy.

From the start of the process to the end. I had a great experience. My phone arrived on time and as expected. I returned my phone during the holidays. Which I didn't do the drop off in the Post Office. Therefore, I didn't have an extra tracking number. Anyway, I received a reminder email that my device was due soon. I had sent the phone over a week and half ago and became worried that I would have to pay the $300. I made contact with the individuals at Asurion and I was pleased that the lady understood my concern. She gave me until February something for the device to be returned. I'm thankful for the extended time because the device did arrive. Great job overall. Thanks!

I was provided Wonderful service by you. I was impressed with the Very quick turnaround, I had my replacement phone the next business day. All of my questions were answered thoroughly and I was given Great assistance. I greatly appreciate the service I have received.

New phone was shipped overnight. Directions were clear. Just confusing on the disable "find your phone"- since the broken phone would not work. Kept getting messages about making sure find your phone was off. But otherwise it was easy and quick!

Still unsure who works for what between AT&T, Apple & Asurion. There was some lack of communication between the 3 companies. However, once the phone arrived, great customer service. Website to make the claim is not completely clear as to how easy you all are trying to make the situation. There is also the issue of forcing us to take a gold phone. That is a bit ingenuous. You basically give the least popular phones back to the end user. Lame!

Helpful, knowledgeable, and prompt responses from all staff I contacted when I called to replace my phone. They didn't give me the runaround like I had when working with the Verizon tech support. Quick, courteous service and clear understanding of my phone's issues. Quick delivery of my replacement phone.

They were very helpful on how they explained everything to help me set up my phone service. They helped with how to erase all the information on my old iPhone also how to send the broken phone back to you for credit.

Process of making online claim was very easy until I had to enter delivery address. It wouldn't allow me to enter my son's name & address at college. I had to call the next morning because offices were closed. This is the 2nd time this problem with entering shipping address has happened when making an online claim and it slows the processing time. You need to do something about your system not rejecting a name/address that differs from the billing account information.

The technicians were great! Very helpful and patient with me lol. They called back on time and took the time to walk me through each step. I'm definitely happy to know I can access help through the ProTech app in the future when I need assistance. Thank you!

I called about a broken phone and had an identical replacement within 24 hours. Then, an operator from Asurion helped me set up my new phone in about 20 minutes. I was thrilled with the expediency and helpfulness of the Asurion team! Thank you for taking care of me and making me feel important!

Awesome. So fast and courteous. Much appreciated to you especially this day and age are phones are such a big part of our daily life. I would definitely be using you if I have any trouble with my phone. Would recommend Metro to all.

Got the new phone and it was in great shape. Returning the old phone was a breeze. The box was easy and the instructions for how to start the new phone was also super easy. Have a wonderful day to whoever reads this.

The service was excellent. The rep who took the order took care of me right away and got me a good replacement phone. The shipping time was a bit long but otherwise I was very pleased with the service. I will recommend Asurion to others.

Working with Asurion was a fast, efficient, and pleasant experience. The process was well organized from start, loss of phone due to damage, to finish, replacement phone on and active. The reminders and instructions were also appreciated and easy to follow.

The representative I spoke with who handled my case was more than courteous. She was knowledgeable and empathetic with my issue and resolved it exceeding my expectations. Thank you so much, it's greatly appreciated... Thank you.

The CSRep that handled my account was most pleasant, nice and helpful. She asked a few questions and quickly resolved everything for me. I am extremely happy and want to thank you very much. You guys are wonderful and I’m glad I’m insured with you.

I had to replace my phone for the 2nd this last time and as annoying as that whole process is I must say the operator I got this time made the process completely painless!! She was kind, understanding, respectful and very knowledgeable!! I have no reservations about calling you guys for help if I need it. I hope I get her again next time! All of your employees should strive to be more like her! Not that the person before her didn't do there job. She just did it better!! Thanks!!

It takes a little time for the Verizon clerk got through the Asurion agent on the phone. Overall experience has been positive. I was informed with the status all along. My son got his phone within 3 days as promised. The insurance is worth it.

Very good service, the process was simple and the replacement device was received quick. Exceeded my expectations. The only thing was when I called to activate via your company the person on the phone was not familiar with iTunes/iCloud restore to get my data loaded correctly.

I was very pleasantly surprised at how easy the online claims process was and that I received my replacement phone within a day! Thank you for a streamlined and simple process and the timeliness of delivery! I am also please at how easy you made it to return my damaged phone by mail!

Broke my phone and it just blacked out. Wouldn’t work at all. I took it to AT&T and they couldn’t find out what was wrong. They told me to call you all and the ball started rolling! They got all my information and everything was taken care of.

Very satisfied with the way this was handled. The process was very easy to complete online. The new replacement phone works great. Fortunately I had kept the insurance on an older phone in force to be able to submit the claim.

Quickly got my new phone. it took a total of 2 days. Return of damaged phone was easy because all materials were there and instructions were very clear! The setup was super easy. I called the number on the paperwork and within minutes my phone was activated.

Our experience was quick easy and very much appreciated when it was so important in taking care of our mishap. Assurion has always been very prompt in taking care of our needs and like I said previously it has always Been greatly appreciated. Your dedication to consumers needs is super. Thank you for your assistance.

My product was delivered quickly and the process was simple. Thanks for the great service. I would recommend this company to all for their insurance needs. The online process was self explanatory and easy to maneuver through. AT&T has the perfect plan in place for their customers for replacement services.

I loved the step by step instructions that were given to disconnect the phone and to re-activate the new phone. Also really appreciated that the new refurbished phone came super fast and with the mail back prepaid envelope, which was super convenient.

Excellent service. Had to make phone call. Could not make claim through the web because it said I had no coverage for cracked screen. Which I did have. The person on the phone service helped me make my claim and updated me as to what to do and my deductible. I was oriented correctly, the new unit arrived in two days at my home.

Great customer service by the young man who took my information. He listened to my problem and really worked to ensure that we had what we were calling for. Bummed though that we lost the insurance due to using insurance for its stated purpose. We were told that it’s the second event in a year.

Customer Service Concern. I was contacted on December 5/18 by Asurion regarding the LG 60 inch TV purchased at Costco. It was deemed not repairable and I was advised I would be issued a cheque for the purchase price of the TV, and that the warranty purchased would then be void. I was told, I would receive this cheque within five to fifteen business days. With the holidays taken into consideration, I patiently waited for this cheque to arrive.

Very positive experience. My cell phone was damaged while I was on vacation (in ocean water for 45 minutes). My new phone was waiting for me when I returned home. The AT&T rep in Miami (on my way home) helped me fill out the insurance form. Thank you.

They keep you on the phone forever and I accidentally sent the wrong phone and called them when I realized this. They told me that they would send it back but after I sent the right phone in I called them and told I would, they would not send it or compensate me. Also, tired of chatting with the English as a second language crew.

My phone was lost, and the service I received was very much helpful. I received my new phone within 2 days. Without this help, I would not have been able to take care of or receive important information I use for daily use, work and school. Thank you.

I love dealing with you guys. Your company is very prompt and professional when getting customers their devices. I’ve always been satisfied with the level of service that I receive. I have been a happy customer for over 10 years and through the years I have never been disappointed.

No reason to complain at all. The new iPhone X was shipped out and on-site overnight and we couldn’t believe how fast that was. The transfer of data went without hassle and return guide and instructions were handled very easily. I wish ever problem could be resolved this easily.

We highly recommend that everyone acquire this service every time they purchase a phone. It is well worth the investment, you will not regret you did.

Super fast service, the way customer service should be. You guys are the best. Did this all by website, not one problem. The whole process from start to finish only took probably 10 minutes at the most. Thanks again for the speedy service...

Great service! The UPS deliveryman did awesome too. 10 out of 10. Order a replacement device & was here next day. Easy to exchange & return device. Customer services on the phone was great. Little wait time to answer my questions.

Great replacement phone. Thanks will use again. The Phone was Brand New. Better than the phone that was damaged. Setting up the phone and transferring all the information was clearly laid out and easy to do. I will keep Asurion on all my devices. I urge anyone else to do the same.

They are very helpful, listen to everything and do the best to help fix our problem. My phone fell out my pocket while I was on the computer and I rolled over the phone. Didn't break the screen but it blackout only Siri would work as long as I kept it charged.

I was pleased with my experience. I filed an insurance claim because my phone was stolen and within 2 days, I received another one! Also great customer service! He walked me through me every step in filing out the claim. Activation was easy too. Step by step set up and my phone was programmed like my other one.

I let Asurion know that I'm fighting brain cancer and might have a seizure and need to call 911. One operator said they'd get me a phone in 24 hours, then I was put on hold, and when she came back on, she said it would be 3 days. I had to buy a prepaid phone to make sure I could call 911 if needed in those three days. Verizon is working to make that free of charge, but Asurion did absolutely nothing to help someone with a potentially life-threatening medical emergency. Who is the person who made that decision? Is s/he a sadist and laughed about it over drinks later? Is that company policy? Was it really worth saving a few dollars on shipping to make that decision? I may be fighting cancer, but Asurion is the one that's truly sick.

The process was quick and easy. The online process was convenient. The phone arrived sooner than expected. The process to return the damaged phone made it easy to do so. And get the new service going was easy. I would recommend Asurion highly.

The male customer service rep provided excellent service. He was professional, courteous, understanding and knowledgeable. He informed me that I would get my phone the next day and I did. The rep made me feel very valued as a customer.

The person I spoke to was very helpful and trusting of what happened. The information I had to file was easy. My replacement phone arrived the next day. I feel that the replacement phone was a refurbished phone because the battery needed to be recharged frequently, but it was equivalent to the lost phone. Thank you.

My daughter broke her phone, I was worried the process would be difficult. I was completely wrong. The online process was very easy and the office was delivered almost the next day. Glad I'm protected when incidents occur. Wish the deductible was a little more reasonable. With what I pay a month for the coverage plus the deductible could of bought a phone.

Very easy processs and fast response. From the time submitting claim and receiving device took only 3 days. The only problem I am having right now is that the device has many issues like connectivity, volume, hard to be listen, in all it does not work as it was supposed to.

I would recommend a friend, great service! But AT&T is not my provider you only have that and Verizon so I didn’t get to pick the correct option. Metro PCS T-Mobile is my carrier and anytime I've had a problem, you have always taken care of it in a timely fashion. Thanks so much!

The service was professional and the representatives were considerate. They were willing to make small talk but still handle the task at hand in a timely matter. They were compassionate about the accident which lead to the circumstances causing damage to the phone and were kind to say that they were glad that I was okay. Kindness breeds kindness.

I'm very happy the phone came very fast. And I got all my stuff from my old phone and everything is up to date. I will be sending the other phone back asap. I love that I can do this and get my phone fix.

Switched from a personal account to a business account. I had insurance on the personal as well as picking up on business account. Asurion wouldn’t honor my claim on the cell phone because they say the phone wasn’t in use at the time of the incident which was before I switched to the business account only two weeks prior. It’s not like I switched companies...I switched to a different level of account in the same day! B.S!!! Spent three days on the phone with ATT and Asurion! Says my contract started over when I changed to a business account. The device serial number didn’t change. You have sixty days to file a claim. Now they say since I closed the personal account and switched to a business they can’t process the claim.

Great experience. Got the replacement faster than I thought it would be. Thanks for making a good and fast experience of what I thought it was gonna be a headache. I totally recommend Asurion, it's worth it. Every time I have a lost/stolen or broken cellphone their help is awesome.

Worst customer service I have ever experienced. I completed the entire claim process and only afterwards realized there was an error with the address I had submitted for delivery. Using the online chat feature I was informed that they could not help me fix this simple detail and was told I would need to call the customer service department. After waiting on hold for a half an hour I was informed that it was somehow beyond them to change the address and the only way to do this was to cancel the entire claim and start again. A company that can't even access its own files to edit the details is not worthy of my time.

I used Asurion to get a new iPhone (8 plus) when mine broke and had expected to pay at least $400, I was relieved with the price of $200. It was great, phone came in a timely matter (2 days) since it was the holidays. The process to return the old phone was made very easy with clear instructions. Overall I was satisfied with my experience.

It was a quick and painless phone warranty process from beginning to end. The phone was delivered very fast, and it even came with all new accessories (charger, cord, adapters, headphones). I am very pleased with the service that was provided to me.

I have Metro by T-Mobile, this is not an option. I didn't receive headphones with my iPhone 6S, I thought the customer service representative told me I would be receiving those with the phone. I had a horrible experience in the Metro PCS store here in Vero Beach. Other than that I had an awesome experience. Thank you.

Service was quick and greatly appreciated. New phone came as quoted and all information necessary was transferred promptly. I cannot say too much for the service rendered to me. I would recommend this company to any person I know or have dealings with. I thank all the employees who worked with me.

It was a fast and easy process. The fee was low, I like that it is now set by the model. I had questions regarding the phones, the person who helped me was helpful and knowledgeable. It was stress free process. Thank you.

Thank you kindly for a pleasant experience when it could have been such a hassle to get this issue resolved. Asurion exceeded our expectations. Although we have not yet activated the replacement phone, the transaction was quick and easy. Thanks again.

The reason for the 3 stars is because you guys sent a faulty replacement for my claim and then we had to wait until you sent a replacement for the replacement. However, my daughter was happy at the end. Thank you!

I dropped my phone on a tiled floor shattering the front glass screen. I contacted Asurion for assistance, paid them $29.00 by credit card, they had a technician respond to my location the next day and install a new screen. For some reason the screen did not go to neutral when you answered as call creating all kinds of problems. I contacted Asurion again the next day another cell phone was delivered to me at no cost.

Efficient, accommodating, and caring. Took care of my issues immediately! I am already recommending you to other Verizon custometsIt is a pleasure dealing with your company. Thank you! From a customer who appreciates efficient and effective advice and assistance. Please use me as an example of what a company can do to assist business and professional customers like myself!

Great service. Prompt and thorough job. Thanks for your help. I would definitely refer families and friends to utilize your service. Received equipment as promised. There was an issue with the SIM card but that was corrected quickly. Thank you for taking such good care of us!

The experience with Asurion was the worst with customer service. None of them knew what they were talking about. The second customer service rep I talk with was very rude. All gave me the run around. It wasn’t until the fifth day and the last rep who gave me the right answer. After I receive my replacement phone I was sent a inactive SIM card and still got the run around on how to replace it. The service was the worst. All customer service need to be retrained on speaking and knowledgeable information. The reason why I give one star is because that one person who knew what to do. Other than that I would give no stars.

Once my claim was complete my new phone was delivered quickly. Came with easy to follow instructions. Easy to keep track of my order. The cost for my claim was not too expensive. Overall I’m very satisfied with my experience. I would recommend Asurion to my family and friends.

My iPhone 6S Plus broke. There was a manufacturing issue that it had. The process of claiming my warranty was quick simple and easy. From the internet claim to the quick delivery. To transferring to a new phone was simple. I’m not a big tech guy and this was so simple. It was worth the warranty.

I opened a claim for fixing the defect in my flute on Dec 3rd 2018. While doing I was told that the shipping label will be generated and sent to me within 4 days. Instead after multiple phone calls and chat with customer support I received the label on Dec 15th 2018. I shipped my flute to the given address and the flute was received by the service center on Dec 26th 2018. I was told that the flute will be fixed and sent back to me within 10 days from the receipt at service center. Going by that and considering only working days I waited for the update till Jan 10th 2019. When I contacted the support guys, they told me that they have no information if the flute was with them and asked me to provide the UPS tracking number to them. It is weird that the company did not have the tracking number with them as it was supposed to be updated against my claim number.

The process of replacing my damaged phone was very smooth and professional. I received my new phone promptly and I lost very little data. I am a bit disappointed in the speed my email loads on the new phone but I can live with that. Overall it was easy to do.

I purchased 2 tablets for my children, one stopped charging and the other was dropped and cracked. The tablets were replacement with completely different tablets and the new tablets will not load anything for my children. Watching videos on the tablet freezes it up!!! The replacement tablets and nowhere near comparable to the original and I am very disappointed as well as my children!!! I will now have to purchase new tablets (which I should not have to considering I purchased the protection to replace the originals with comparable tablets) but instead now I will be spending more out of pocket to purchase new tablets that actually work and definitely will NOT be purchasing this protection plan again!!! WORTHLESS!!! WASTE OF MONEY!!! I would have kept the cracked tablet had I known the replacement wouldn't work. At least the cracked tablet did work for my child!!!

The process could not have been any easier. My son's phone had stopped charging while away at college and therefore would not turn on. I started the claim and within two days my son had a much needed replacement phone that worked.

Customer service was great, the steps to getting my phone back were simple and easy, the product was sent out in a timely matter. I had no issues with the service. They made sure that was I satisfied. It was a great experience.

After not receiving the initial email within 24 hours after the claim was filed I called to inquire and customer service gladly found Everything in order and shipped my replacement phone the same day. Not sure who dropped the ball but everything was resolved and I was happy overall. Thank you AT&T.

Great experience after I had lost my device. Unfortunately the first replacement was stolen off my porch within 2 hours of delivery but Asurion sent another very quickly. There weren’t a lot of questions asked regarding the device stolen from my porch.

You done good. Nice and prompt with your service with getting mine and my son's phones sent to us. Thank You. New phones were the exact ones we wanted. Easy to set up and understand. Quite pleased with the service.

The worst experience ever! I was told one price and at the end of the call I was given a different price. I was told a manager would fix the problem by getting the price adjusted and when I called back I was told they saw it in the notes but they could not help me. This insurance company is a rip off!

My insurance claim for a damaged phone was easy & went smoothly. The AT&T tech submitted the claim on the spot at the store. My new phone arrived the next day as promised. I appreciate everyone’s assistance for my replacement. Thank you for the quick response!

We took the phone to an AT&T store where they validated the phone as bad, and set up the insurance work. The next morning we got the new phone delivered to the house, and the phone agent got us set up.

Updated on 02/06/2019: My initial review was one star - for horrible customer service. After more “service” from Asurion, I’d like to rate them with negative stars, and lots of them. My review was about how Asurion denied my claim after my daughter’s phone was stolen - her backpack slashed on a busy subway. Asurion sent out a replacement phone - then recalled that shipment. When I called in to find out why, Asurion told me they’d denied my claim. When I asked why, I was literally told, “We can’t tell you why - read your Terms and Conditions.” They told Verizon they’d send an explanatory letter out...that letter never came.

Quick professional service, when we needed it one call and about 5 minutes and 3 days later we had a replacement phone. Have to wait and see to make sure that no charges are added to bill but as of today we are happy.

It was easy to file the claim and got the new phone the next day. The deductible was high but still way cheaper than buying a new phone. I would recommend buying insurance on newer phones like iPhone 7 and up.

Quick and easy new phone after a cracked screen ruined my device. Discounted rate and quick and easy switch. THANK YOU! I will be sure to pass the word along to friends and family. I never would of guessed a claim would we faster and cheaper than replace the screen!

Thank you for all your help, the transition from the broken phone to the new one was easy and convenient. Basically hassle free! The representative that I spoke to on the phone was patient and helpful, which made the whole experience quick and easy. Thanks again!

Phone was sent overnight which made my son very happy. Easy experience overall. Answered a few questions and was done. Qualified for prorated deductible so didn't have to pay an arm and leg for a replacement. Glad I paid extra for the insurance on the phone.

Everything went excellent and on time. When I got problem incidentally they helped me to solve it quickly. Thank you very much for your help. That is very good for me to have business with this company.

It was a very easy and convenient process. It was also very fast. The customer service was great and gave me very accurate and easy steps to follow. I would definitely recommend Asurion to a friend. I received my replacement phone right away on the next day.

The first time you mailed out my new replacement phone, the delivery was kind of put in an area that was not easy to find the package. The second time it was delivered promptly and with no problem. Found the first package and sent it back with the shipping label that came with it. Thank you so very much.

Turn around time excellent. I did not expect that. I was also given reminders to inform me of returning my defective device. Also, there was a courtesy of prepaid return envelope. I broke my iwatch and there was no questions or concerns. Just great costumer service.

My phone was replaced quickly and the process was pretty straightforward. My phone was only about 6 months old and I had quite a bit left to pay on it when it was broken. It was less expensive to pay the deductible and get the brand new replacement phone than to replace the screen.

Very happy with the replacement process. However, I wasn't Aware that my phone was say “refurbished” on it and that I wouldn’t be able to trade it in down the line. That takes substantial economic value out of it. But the process was excellent and the phones works as new.

Asurion has been excellent in customer service and in prompt replacement of devices. I wouldn’t consider not having this coverage with every device on our family plan. It makes all the difference when damage, loss or theft occur in getting back connected promptly.

They charge 15$ a month to cover you if your phone gets damaged, lost or stolen but then charge another like 200-300$ if you do end up needing a replacement phone. I have just received my THIRD replacement phone since September when I dropped my phone in the ocean. The first two replacement phones were damaged upon delivery. The second replacement phones screen was popping off and you could see where they tried to glue it. I just received my third replacement phone and the SIM card holder is bent upwards where you poke the SIM card ejector in. So I am unable to put a SIM card inside.

This was my first experience with insurance. You performed just as you said you would. Your box contents were self explanatory, intuitively perfect. Your phone support was unequal in its performance and diligence. I was highly satisfied. Your support staff scheduled TWO callbacks and his calls were within one minute of when he said they would be. (More like 30 seconds.)

My current phone was freezing up and not running any of my apps and was staying stuck in wifi mode and freezing for several minutes. I got my replacement phone the next business day after I filed the claim and everything is going great so far.

Very fast response. Received phone in 24 hours. Happy I had insurance!!! Will plan on using Asurion in the future. The website was easy to use and I was kept up to date. Happy happy happy. Good good good.

They were very helpful and patient. I made a few mistakes and they were very patient with me in helping me get my phone activated. I will highly recommend them and their awesome customer service. They also have quick service.

When I purchased my phone from Sprint I also added a Asurion protection plan. Part of that plan was a 29 dollar screen replacement program. Unfortunately my phone was dropped and my screen was cracked. Imagine how absurd it sounded when I went to file my claim and was told that they could not replace the screen because where the phone's screen was cracked that there was some glass missing and that I would need to pay 250 dollars to replace the entire phone. I mean cracked screens generally have glass missing where it's cracked. What a rip off!

Excellent experience with AT&T associate. He got my claim started and helped me all the way. I received a new phone in 2 days...and the claim was initiated on a Sunday. I am pleased with my Asurion coverage and will continue my contract. Thank you.

Excellent customer service!! Got my replacement phone in one day!! The service representative was vert attentive and easy to work with. She took my claim instantly and explained what was available. I highly recommend Asurion...This was a painless process after my phone fell in a bucket of water and was no longer functioning. Love my new phone!

Great service, fast phone replacement. Will continue to use this service in the future. Convenient online claim filing makes things simple and easy to understand. Email communication regarding status was also very convenient. Free return box and label provided as well.

I keep being told my iPad tablet is on backorder. I've even been told a replacement might not be possible. I pay the premium every month through Verizon, where I bought the iPad Pro. One agent told me that since Apple came out with a new iPad Pro, Asurion was trying not to send the new ones as a replacement. I am in week 4 of this. My child is getting zeros at school. I only get the runaround. Please please help me get my tablet exchanged.

Quick and easy service. Got the phone quickly and easy to do the claim. We were able to get help setting it all up and the gentleman on the phone was so friendly and very knowledgeable he walked me through it step by step.

Great experience, new phone there the very next day!!! Easy to copy contacts and pictures from one phone to the other. Did it all from the online instructions. Recommend everyone to have this insurance. Everything was sent to be able to return broken phone including tape and return label. Easy as pie!! Completely satisfied!!!

The agent on the phone was fantastic. He walked me through every step on setting up my new phone and how to wipe my old phone clean to send back. He did this with the utmost patience and professionalism. I couldn’t be happier. Thanks again for all the help.

I received the phone next day as promised and it is in good condition. However the battery life in this phone is worse than my original phone. When I first called to set up the lady was helpful however when she connected the replacement phone it immediately hung up the call I had with her and no one called me back. I had to get another phone to call back and continue the setup process, this was a bit frustrating. It would have been better if she told me what to expect or asked me to call in a different phone. I am now set up and all is ok except the battery does not last long at all. I was on 98% when I started typing this review and it is now at 90%. I don’t think that is acceptable.

It was quick, easy and efficient. I did the insurance request at 7pm and had the new phone by noon the next day. I would recommend to anybody that has AT&T to get the insurance, especially if you have teenagers. It came with a prepaid label and tape to send back the old phone, very easy and appreciated.

I was very pleased. The customer service rep at AT&T helped with submitting the claim form at the store. I received my replacement phone the next day & was able to begin using my phone the same day. Thank you for supplying everything needed to return the broken phone.

Very fast and easy. Had no issues at all from starting a claim to shipping my damaged phone. I paid half of what I would’ve paid if I took it to the apple store. Overall my experience was excellent. I would definitely recommend.

Phone was working fine when my wife went back to sleep early in the morning. When it was time for the alarm to go on, nothing happened. I came to check why she didn't get up and the phone was not working. We couldn't turn it on. It had no reaction to connecting with a charger. The phone was completely dead. We went to the AT&T store and they told us how to use the warranty to replace the phone. We received the replacement phone the next d1ay.

I dropped my phone and cracked the screen. When I called to report the issue, the person I spoke with verified my information and assured me my issue would be resolved to my satisfaction. My replacement phone arrived the next day. Setup was easy and quick and the return process was simple. The replacement phone was not the same color as my original. However, with the protective cover securely in place, the color of the phone is not even seen.

It is agree at customer service which we want action taken as a speed manner. Good and quick response. I almost forgot to I had insurance with Asurion, I immediately filled the request and not wait for long which is so relatability. I like this service.

My issue was handle in a sufficient manner, my phone was delivered faster than, I thought. I was able to do my paperwork and upload without issues, and I didn't have to talk to anyone on the phone. Everything went smoothly.

Your representative was very helpful. Our son's phone was stepped on by a roommate in Idaho just before he was scheduled to leave for the holiday. We called and the replacement phone arrived within 2 days (the day after Christmas) in California. Set up was easy and he had a working phone quickly. Return of the old phone was easy and we appreciated verification that it was received. Thanks for great service!

Great support from Verizon staff to place inquiry. Quick response and delivery of phone. One issue; Asurion did send me email saying received and another email saying that I did not send; was only bad interaction. Will gladly continue service in future with Asurion. Thank you.

My husband’s phone broke about a month ago, so he put in a claim to get a new phone and they DENIED it because they didn’t have the right information for him to put his phone information! So he had to fill out a paper form and try again. Finally! They took his claim and sent him a new phone, after he paid $200 to replace it. Even though we have been paying $9 a month for over a year! So he finally got his new phone and within 2 weeks of him having it, the battery dies so fast (within a couple of hours), and he can no longer make phone calls!

My phone's audio chip stopped working. I tried to file a claim by saying my phone was broken but it wouldn't go through. I had to go to the AT&T store for help, and they were able to file the claim by saying the phone was damaged (which wasn't accurate). That was annoying. Then, after the claim was filed, I had a question, and went on the website to answer it via live chat. The question was resolved quickly and the phone delivered soon after. Set up was easy.

Not a big fan of having insurance on my phone but this last experience had showed me the opposite. The process was lengthy and complicated, yet the people I spoke with on the phone were caring and sincere. I wish there was an option to have the replacement phone send to a store.

A phone was broken and replaced. We received the new phone in the mail, we returned the broken phone by mail. An AT&T specialist helped me set up the phone and our issue is resolved. Thank you for your help and assistance.

Had to file a claim on my child’s phone very prompt and quick and then had to file a repair on my phone. Appreciate the promptness and easiness of system and claims. Definitely will continue to have this insurance on my phone.

Customer service very good, the attention from claims service was not too good, they talk pretty low and quick like they want to finish the call quickly. I did not like the service from them. Everything else was ok. My phone was replaced because it was stolen, this process was quick, I received it in 2 days.

I received my replacement device in less than a week of filing a claim. Filing process worked well and Asurion was prompt with responding to me. Swapping from old to new was not a problem. Online chat was useful and helpful. Mailing instructions were clear and I appreciate the shipping supplies be included. A+ all around. I will definitely recommend Asurion. Thank you!

I had a great experience. The person who handled my claim was friendly, professional and helpful. I was surprised at how easy it was to process my claim and receive my replacement phone. I will definitely use Asurion in the future. 5 out of 5 stars review!

It was a minor crisis when my phone jumped out of my pocket while skiing. Our office manager confirmed that there was loss insurance on the phone and it was replaced in less than 2 days. The Asurion customer service people were easily accessible and extremely helpful in helping with phone set up issues.

Called one day, got my paperwork back kind of late to you (my fault)... I got an email later that night saying the phone shipped and I got it the next day... Total of like 20 hours for the whole transaction once all on my end was done and the customer service rep was 5 stars! I'd say that's pretty amazing!

Less than 24 hours from starting claim a replacement phone arrived and activated. Very pleased with service. After phone arrived called 800 # to activate and they walked me thru process. Very glad that I had the insurance plan in place.

Received my replacement iPhone in two days and customer service was very helpful in helping me set up my new phone. I had a few issues with using iTunes on my PC but we were able to figure all the issues out and I successfully transferred all my info.