Asurion Reviews

Had a telephone go bad and after a trip to Verizon it was confirmed that a replacement would be needed through our insurance plan. I made contact expecting to be hassled but instead and to my surprise it was a very simple process to have it replaced, had new phone, operational in 24 hours! OUTSTANDING!!!

Received the new phone quickly. Everything works. No issues. Thank you Asurion!! This is not the first time, and probably not the last, that we have used Asurion. Thank you for making the process simple. Packaging to return the broken phone was convenient!

My phone was damaged. Filed a claim and had a phone within a few days. Was replaced with same phone that I previously had. The whole process was very easy to do and all the employees I dealt with were very nice.

Bought a PS4 from Walmart on 3/10/15 and paid for Asurion care plan. Absolutely the worst mistake I ever made. PS4 unit has been returned to Asurion for repairs over 3-4 times. Asurion keeps sending unit back to me saying that the problem has been solved, when clearly signs of overheating and not playing discs are always present when I receive it back.

My FIRST replacement arrived fast. Unfortunately it was a used device that was literally falling apart. When I called to address the issue, the representative wanted me to do a bunch of troubleshooting that had absolutely nothing to do with the phone physically falling apart! She had me so upset I found myself swearing at her trying to get her to understand the issue. Finally I gave up and hung up.

So I broke my phone, got a replacement, and the replacement battery was absolutely horrible. Called them and they quickly replaced my phone with a brand new one, free of charge! Been great ever since! They were prompt and efficient and everything is always smooth when I have problems! Totally worth the cost of only $10 extra dollars on my bill a month!

Great job. You guys really do set a high bar, in terms of customer service expectations. And then, meet or exceed them. The efficiency of your operation, should be a model by which other service companies are compared. Thank you.

Couldn't help me turn off find my iphone. I called three times and no one could help me turn off the app. I keep getting calls saying I will be charged if I don't turn off this app. I have no options, what am I supposed to do?

The service was excellent. The time it took to receive the phone was fabulous. It was here in 2 days. The Samsung galaxy s7 phone is in a condition except the battery doesn't stay charged very long. Would like the battery to last a lot longer.

Sent replacement for iPhone 6 Plus and sent me back a refurbished model that also had issues. After calling and letting them know what happened they offered to send a brand new iPhone 7 Plus in its place. Very good customer service. They made it right.

Fast and easy claim process. I got my replacement device the next day! The device I originally had was out of stock and it was replaced with another comparable device. We are very pleased. Tracking information was emailed within a couple hours.

Very hard to transfer phone service. I couldn't transfer phone numbers on either phone. My wife's phone, the flash and camera doesn't work. My son Moto Z works fine. Not sure what to do with my wife's phone. It has already been 30 days. Not sure it worth going through hassle of getting it replaced again.

All representatives that I dealt with were efficient, friendly and able to answer all of my questions. I have been very pleased with our service from your company. I wish all insurance companies were this caring, accommodating and efficient! I truly feel that my monthly premiums are money well spent. Thank you very much.

Product came very quickly and was easy to set up. Process to complete claim was cumbersome and would like to see that be easier with today’s technology. Fair value for claim, and it is worth having insurance if you are prone to accidents or have children.

They are very prompt and I found them professional to deal with. The only challenge I had was with the issue of "turning find my iPhone off," because the phone was inoperable, and we had troubles online trying to do it. We did figure it out in the end, though. They did phone me a couple of times (on two different phone issues) and they were very professional.

My daughter's phone was stolen at school and I was easily able to file a claim online. I received a replacement phone via Federal Express within 48 hours. It was a relatively painless experience that I am thankful for. I would recommend them to a friend.

So, it cost me $150.00 to replace a phone that I could have bought on Amazon for $144.00. A refurbished Motorola 32GB Droid. Not even a new one, but a refurbished phone with some crappy aftermarket power cable. I will be cancelling the insurance and wouldn't recommend anyone buy it unless they have maybe a gold plated phone or some brand new model of phone.

The process was simple, the diagnosis and repair was quick. Communication needs a little work, but updates were provided. Shipping to and from was fast. I would highly recommend and will continue to use service on current and future purchases.

I got a prompt replacement phone after destroying mine. The first replacement phone's camera wouldn't function, after speaking with a very friendly representative and explaining my problem, he sent me another phone that was brand new. I definitely recommend using this service.

My son's phone stopped working, the replacement phone wasn't working so we sent it back twice. Asurion was supposed to send us another type of phone but it was on back order. Phone stopped working all together so my husband cancelled the insurance and bought a new phone and signed a new contract with Verizon.

Courteous and knowledgeable staff made replacing my phone easy. The new phone arrived promptly with return postage box. All good things! Keep up the good work! This is the first time I got insurance for my phone and it was worth it. I will definitely do it again.

You made my granddaughter VERY happy. She was not without a phone for very long. Service was good. The replacement phone was good. Price of replacement was ok. Had to take phone to Verizon to get iCloud shut off but that was the only problem. Thanks for your fast service.

I had a Good experience overall. Very Easy. My Replacement phone came in very quickly (overnight). Unfortunately the cost! I Wish it was a bit more affordable to replace a stolen phone, not like I purposely lost it because I wanted to spend more to replace it than what I spend a month to pay for it. Also wish the option to upgrade was there.

I was totally pleased with Asurion. A replacement phone was received a day after reported damage. I would only say I regret the loss of photos. Is there any way to retrieve all my photos? If any suggestions please advise. Thank you for the prompt attention to my loss.

Phone sucks. Screen goes black unexpectedly. Phone gets hot. Probably will have to replace again soon. $150 for the same stupid phone as last time. Customer service was fine. Got the replacement fast enough.

Placed a claim on my phone... The phone I use was on back order. Waited 10 days to get another phone that ended up not working and waiting another 10 days for another replacement. Let’s just say not happy.. Had the first phone worked I would be ok. But the phone would just shut off out of nowhere and could only be turned on if plugged into a charger. Power button didn’t work..

Asurion has always been quick to respond to the previous claims I have filed. If you have a teenager in your family that has a cell phone you need Asurion! Big KUDOS to Asurion! It is definitely worth the small fee each month to have insurance on teenagers phone.

Very satisfied with the service I received when I called regarding my broken phone! Representative was very understanding and helpful! Received the replacement the following day! The replacement is great, no problems to date. We are thankful we had the phone insured! Thank you Asurion!

The customer service was excellent. The device I received is nice. There are two downsides, battery life is not as long as advertised and my previous phone chargers don't fit. The device is otherwise a great replacement. Strongest asset is an awesome camera.

Called and gave information of a phone that was a replacement for my stolen phone, the replacement quit working right, Asurion got another replacement right away! Thank you for the promptness! The representative was very helpful and kind. I would refer my friends an encourage them to get Asurion insurance.

Claim placed on a Friday. On Tuesday still no phone. Called and was told shipment was delayed but there was confusion as to why. New order was placed. Finally got phone on Thursday. 1st rep wasn't very knowledgeable. 2nd rep took great care of me.

Asurion's customer service representative was very professional over the phone regarding what I had to do to send my inoperable cell phone back. The process of what to do was easily explained. Several days later, I received another cell phone.

The replacement process was smooth and easy to do on the website. The phone was delivered very quickly and the return process was very easy. The replacement phone looked like a new phone worked as expected. I was very satisfied with the whole process.

I had a severely cracked screen that I was able to schedule an appointment for a tech to come to my home online. Once the screen was replaced we found that some areas of the screen did not work. I called and spoke to a representative who had a new phone sent to me. Everything was quick and easy!

Replacement phone does not seem to be in very good working order. At time there is flickering of the image on the glass and while the flickering is going on the phone is not usable. Is it possible that this phone can be replaced with a properly working phone?

It was an awesome experience other than some representative messing up my ins info, which almost made me miss the time to file the claim. Overall it was as usual on point and on time replacing my item??? I actually received an upgrade to what I had to be replaced with, so that made my replacement even better.

Our grandson dropped the tablet and the screen shattered. I called to start the replacement process, expecting to have to wait on the claim. We are happy with the promptness from your company and so glad we had the coverage. I would recommend anyone with children be sure to get the insurance.

The replacement phone you mail me has quit working and when I called you the recorder told me to take the battery out. But you can't because it's a I-phone 5s and the battery doesn't come out. I can't talk to you so please send me another new phone that works. Also it needs to be for Sprint service because we switch to them from Verizon.

They made a difficult and annoying experience and process very simple, straightforward and fast. Replacement phone arrived next day. Such an easy process. I was pleasantly surprised. I would definitely recommend the services offered. Ok I hope this review helps and you decide to get Asurion as your insurance provider.

This company was very easy to work with. My phone actually fell off my car onto a gravel pavement. The screen to my new note 8 cracked. I was very sad. The company gave me two options on how to replace it. I paid upfront the phone provider then was reimbursed promptly. I purchased the same screen protector on my new screen. They guarantee the product or they will replace it.

I was out of town on vacation and lost my phone. It had all of my contact information. I contacted Asurion, they told me what I needed to do, I went online and completed the process, quick and easy. I had my phone in no time. Great service, great representative. I am glad that I have the protection.

Your company was very quick to replace my phone when it broke. Your representative was very courteous and the service was fast. There were no questions asked and the website is very user-friendly. Five Stars for great customer service! Awesome job!

Could not get through a manager at all when I had questions about shipping. Was on hold for an hour and got hung up on. The rep was very rude and demeaning she acted as if I was not supposed to call in and ask about shipping. This was a terrible experience.

Broke my phone and had to replace it, used Asurion and had my phone by the next day. It was awesome and I have used Asurion more than once and always receive great service. Thanks! I would recommend this to my friends because it is worth it.

I felt the claim was handled in a timely manner. I had a little problem with the website, but once that was conquered, everything else went fine. He received the replacement phone and Verizon was very helpful in retrieving his information.

I had to fill paperwork out multiple times and I had to submit multiple claims for one issue. This was frustrating and a huge waste of time. One positive was that the turn around times were very quick once things were submitted and accepted. The phone was shipped and I received it within a day or two.

It was a short phone call and my new phone arrived the next day. Placed my broken phone into the prepaid envelope and sent it in. They have made the process very quick and easy! I would recommend this service to anyone who is a clumsy as I am with their devices.

I am very happy with my overall experience with Asurion. I got a replacement device after my phone was stolen overseas. The phone had issues and they worked with me to try to fix, but continued to have problems so received a new device under warranty. Customer service has always been great and helpful!

I was satisfied with customer service and the process. I was not satisfied with the product that was sent. The phone at times was slow and apps would shut down without notice. Then the phone quit working and am in the process of getting another one.

Contacted the insurance company a few times via Twitter. Not sure if they have the right information. I used the insurance for Sprint account, I received an email from Sprint stating the start date of my coverage. Got a letter back from Asurion with a denial letter stating wrong information! No resolutions made.

A+. It was fast and easy. Great job! Even thru a hurricane that hit Texas where they're located it was next day no problem. That's customer service. Thanks to the great service I had my phone up and running the next day. Great job!!!

It was very simple to use the claim service. I received my replacement within 2 days of filing my claim (because I filed it on the weekend). I was happy with how fast it was to use but I was extremely unhappy and thought it was ridiculous that I am paying $9 a month for the coverage and still had to pay $150 for a deductible.

I called 4 times to try to give credit card, debit card and checking account info to pay for a replacement phone. Your system would not take any of the three! Not a problem with my CU.Had to pay extra $15. Reps were polite but, clearly, did not know what they were doing!

I was helped very adequately in a very fast period of time. The gal I spoke with on the phone was extremely helpful and polite. This was actually the 3rd phone, for 2 different family members, needing to be replaced and each time it was handled very well and the replacement devices were sent the next day.

Great job. I received a replacement phone within the time specified, which I desperately needed. Everyone I dealt with was understanding and cooperative. The new phone works perfectly. It was great to be back in touch with the world. Well worth the premium money. Thank you!

Awful service. Terrible web site (not working when phone was damaged) and no customer service by phone. Delay of 2 weeks with damaged phone. I spent at least 3 hours in attempting to get the claim done, and finally someone answered the phone.

It was an easy process to get our phone returned in a timely manner. They send you the new phone, send you instructions, send a return envelope and instructions on what you need to do to get it returned to them in the prepaid envelope and you can track it too.

First replacement phone had hardware damage, the camera and flashlight didn't work, but I called within 24 hours of receiving the first replacement and was sent another replacement within 24 hours. Very satisfied with the services by your team. Thank you.

Replacement was quick and easy; Asurion representative was very helpful. Replacement phone was delivered on time. We are very satisfied with the service and would recommend the coverage for all phones. Definitely worth the money for the peace of mind it provides.

I paid for a brand new phone and good money I might add but I got a refurbished phone instead of a new one. Thought that's what I paid insurance for replacement of a new phone. VERY disappointed. Since I purchased a new phone I feel it only right to receive a new phone. Feel like I got cheated. Someone should have to reimburse me for the difference.

The service was great. It was super easy to fill out the form online. They send you a response right way. The delivery day next day. The phone setup was fast and easy. They send you a box that’s already prepaid to send your damage phone. Overall it’s was great, fast and easy.

Reporting my broken phone was so easy and the new one arrived in one day. The rep was understanding and kind. The return of the broken phone was also easy return. Pre-paid label and box. What more can I say one of the easiest return possible. Thank you.

I am Very Impressed with the quick fast service I received. I like how I could do everything online. That was a time saver as well. Then the turnaround time was unbelievable to get my new phone. You are already frustrated when your phone breaks. So to have this quick process in place. It relieves a lot of stress.

A phone on my account stopped working. The motherboard had "crashed" according to Verizon customer support. I then contacted Asurion (my first mistake) and paid $150 for a new phone. When we received the new phone, not only was it broken, it still had contacts in it and PICTURES still in it (if you know what I mean by my capitalization). I called Asurion (3 times total) and was told I needed to troubleshoot the phone.

I replaced my Verizon Droid because of a cracked screen. The phone still worked fine, just slightly. The replacement Moto Z play phone came right away. So far so good. I'm just not sure why the $99 deductible. Seems high considering I pay $9 a month for insurance.

The customer service person that I had was excellent. Very knowledgeable and friendly. She had compassion for my situation and that came through during the whole phone call. A winning combination for customer service. Asurion is an excellent representative for Verizon.

My 2 year old had broke his tablet at least 3 times now and you guys have taken care of it every time! I couldn't ask for faster service. I do wish I didn't have to pay a fee and the case isn't as good as the first gizmo but it is what it is I guess! Thank you!

I was very impressed by the service provided by Asurion. I stopped into Verizon at 7:00 pm one evening and they gave me the number I had to call to have my damaged phone replaced. I called Asurion at 8:00 pm and had my new phone by the very next day. Sure am glad I carried the insurance.

Was kind of confused why I couldn't file a claim online, so called into customer service. They were great. Explained why I couldn't file online and gave no hassle when explained what was wrong with the phone. Definitely need insurance for this user of this phone.

Awesome. Service. Product. I'm very satisfied with you. I was amazed at the quick service. Next day. I had my phone. Unbelievable fast. Thank you for being a stand up company. I don't know what I would have done without Asurion. Kids are hard to keep track of with out a phone. Thank you.

I had a very satisfying experience with Asurion. My daughter lost her phone out of her pocket on a roller coaster! She couldn't find it after the ride and we were pretty sure it was destroyed anyway. The operators were very helpful when I called. The process was quick and easy. I would recommend Asurion to family and friends. Thank you!

I lost my cell phone, I had a replacement up and running in under 24 hours. Asurion made the entire process quick and easy. I highly recommend using insurance, and Asurion is very good. I've been using Asurion for years, never had a bad experience.

When my son accidentally lost his phone in the river it was the best peace of mind knowing it was protected by Asurion. The process to replace the phone was seamless and a new phone arrived the very next day. Can’t thank you enough for putting a phone back in my son’s hands so quickly and easily.

I have a bad experience with Asurion recently. It's unusual that Asurion sent in two defective devices which Sprint reps can't activate. For another replacement device, I was required to do the documentation online. I tried but I can't so, I requested for a hard copy. At least 4 representatives lied including the manager that they mailed out the form. They never mailed it out. I got the form from one of the Sprint store. It took a month and a half before I have a replacement cellphone. I'm sorry but, Asurion representatives are not committed and dedicated in helping customer. I grade them "0".

Received the phone in a timely manner. This is a refurbished phone, which is fine. There is one issue that I have with the phone: The speaker will *crackle* depending on the pitch and volume of the sound being produced - typically when volume is near or at maximum. It happens most often using Google Maps for navigation and the voice speaks "turn here". However, it does NOT occur during calls, at least not that I've noticed...

Everything was quick and easy. Wish the price was less. 150 for the amount we pay a month is a lot. Maybe 74 would be better. The speed though was out of this world. My daughter had her new phone the next day!! Wrong color. She had rose gold and got gold but she didn’t care. She just cared her phone was fixed!!

I am extremely satisfied with how quick and easy the replacement process was after I dropped my phone in water. I got my new phone the very next day. My only issue is my phone loses the charge a lot quicker than the one I dropped in water.

Been phoneless for about 2 months. Both phones didn't work, this one still doesn't. Horrible service being bumped round non stop. Also s7 is supposed to be waterproof. It's not even humidity resistant to into a humid room and the charging port detects moisture and bam!

My son's telephone was stolen. The representative I spoke to was very nice and helpful. It took very little time to do everything on the phone. I received the replacement telephone the next day. It was an easy and painless transaction to do. Thank you!

The first one worked fine for about three weeks. Then the screen went blank. Replaced it the next day. Best Service. Thank you for being there for me. Would highly recommend your company. To find a company to stand by its product is truly wonderful and assuring. Thanks again.

Very happy with the service! The quick response of the service in 24 hours I got my new device. I was able to active, And have service at my new device. Very happy that I have The plan cover. Thank you very much. And yes I will recommend it to my friends. It is very helpful to know that no matter what your device is protect it with a good insurance.

I have been dealing with a fury and for many years and I am pleased to say this service is impeccable and I truly appreciate the way they take care of a problem when it’s occur. I would like to thank the organization for being there and offering the best cellular service for broken or stolen equipment.

Your service was wonderful. Within a few days we had our replacement phone. I found the service very good. I wish the co payment was less, but it is what it is. I have nothing else to say, but thank you for the quick service you provided. Again thank you.

Very fast response. Very friendly staff and great customer service. It could have made a bad experience worse, but really nice people helped me and answered all of my questions, and we got our replacement phone within 24 hours great job everyone should get a raise! Thanks so much!

Convenient, Reliable - My subject line says it all, the process was very convenient, I received my replacement phone the next day, I am very pleased with this company. Once I received my phone the instructions were in point, I was able to download all the info off my old phone without going to the Verizon Store for assistance.

I was very pleased with all aspects of this experience: from the customer service, to the promptness of the phone arrival, to the ease of switching everything over from my old phone to the new one, and finally the process of returning the phone. I would definitely recommend this service to a friend.

Hi. I was just going to let you know I was very Satisfied with my replacement phone. It works great just the battery is not as good as the old one was. The phone works good and everything just the battery. I wish the battery was as good as the old phone did.

Good turnaround time. Unfortunately, that’s the only good thing I have to say. The device I received is operating horrendously. Almost makes me wonder what’s inside and if the internals are authentic Apple components. The list of issues is too long but I assure you, I will never buy the insurance again now that I know the replacement device is either refurbished or not authentic.

Very prompt service. Received phone quicker then I expected, for the price of insuring the phone I felt satisfied with the promptness of my new phone. This transition was very easy and my new phone works well so far, insurance still to costly but good service.

Shipping time was great. Microphone inside the new device is screwed up a little bit. Whenever I'm on the phone with someone my voice to them is muffled. Creating the claim was a little difficult. Shipping the old device was easy and so was activating the new one.

At approximately 10:00 in the evening my grandson’s iPhone flew out of his pocket while riding a roller coaster. There was nothing retrievable of the phone. Less than 14 hours after the incident with the help of an Asurion agent, I had submitted a claim and received approval for a new phone, less my deductible. No fuss, no muss. Thank you Asurion for the excellent customer service.

Process was great but I took exception to your notes about charging $500 if device not reset or wipes properly. Your note had me second guessing myself and your motives. Maybe a slightly different more subtle approach would be better. Thanks.

Excellent, professional customer service... made sure everything was correct before shipping... easy to follow instructions! Good job! Received my phone within 1 day... No hassle experience. Highly recommend to anyone! Fantastic! Thank you Asurion for making the process easy and hassle free!

The person, whose name I forget, was extremely helpful, thorough and quick. She was very nice and personable. She understood my situation and handled my claim expediently. I will be more than happy to use your service again.

I contacted Asurion to report my Droid's broken glass hoping for at best, sending it in for repair. But much to my surprise I was sent a new MotoZ replacement. It's an amazing phone. I am thrilled with it. Thank you very much!!!

Outstanding service received our replacement in 1 day. The operator on the phone handle the claim with great knowledge of service. I would totally recommend using this company for any iPhone insurance claims needs. Very thankful I had this insurance. Will make sure to always have it on my iPhone.

I dropped my phone, contacted Asurion through their website. Filled out the necessary information and had a replacement phone the next day. Very smooth and easy transaction. I hope that I don't need them again, but it is nice to know that they will be there for me if I do. Highly recommend this insurance!

Smooth and professional were your people, everything worked on time and without any delay, except that the initial representative did not tell me I had to send my Driver's License along with my documents, thus I had to send 2 fax messages, other than that all went well. Thank you.

Ultimately the experience was happily ended. It began rough going in circles with internet help but once I telephoned and talked through some of the problems with the extremely patient phone customer service person the experience much improved. And the follow-up service: phone received and sending damaged phone back all went as she promised.

I put claim in at 8 pm by 10 am I had my phone shipped to me. Thank you for the speedy service... I appreciate it. The business 8 am in I need my phone 24 hours so I was happy I wasn't without my replacement too long. Will do it just like that next time. Thanks.

After my wife damaged her phone, we called Asurion and received a replacement phone the next day. However the replacement phone could not be used unless it was on speaker. We contacted Asurion again, and they sent out another replacement. UPS routed the phone incorrectly, and it took longer than expected, but we finally received it and it seems to work fine.

Asurion got me a replacement phone immediately. I would depend on them anytime! Excellent customer service all around. My experience was overwhelmingly positive all around. I would recommend them to anyone with a damaged cell phone issue needing replacement. Please tell everyone at Asurion I am grateful for their service.

The sim card sent with the phone did not work. We used the card we already had. Also, the replacement phone is slow and glitches. It also does not turn on sometimes. The only positive feedback I have is how quickly we received the phone.

I lost my phone. Tried to find it for about two weeks. No luck. I contact Asurion and with no hassle Asurion sent me new phone the next day straight to my house. Everything was automatic and easy. But even more bad luck I lost the phone they gave me about a week after I received it. Tried so hard to find it again. No luck. I contact Asurion once more and this time they didn't have my exact same phone so they sent me a better one no extra cost or hassle. I felt like an idiot losing my phone twice in the same month but Asurion was so helpful, understanding and friendly. They again showed same professional and courteous service and sent my 2nd phone right away. Thank you Asurion for caring for your customers. Highly recommended.

The whole process of getting a replacement for my phone was outstanding. Clear cut and easy to understand all the directions. Turn around was incredibly quick. I was very pleased. I will continue to insure all my phones through Asurion.

Phone dropped and crushed. I reported the problem immediately and was given excellent and prompt replacement service. Great help from the local Verizon store. They were able to transfer all of my data including texts, messages and contacts. I only had to pay $19.00 for a new phone.

Replaced an iPhone 7 Plus that was dropped in a parking lot and shattered as well as not functioning properly. Very impressed! Simple procedure, new phone next day along with info and box for returning old phone. Thanks for excellent service. Very happy. :)

Phone was taken care of in a short matter of time. I was back with a new phone and up and running within two days! It was clear and transparent what I should do from that. That my phone was messed up to the period of time that I’ve received my new phone.

Mine had taken a hit on the corner, I don't even know when or how, and was fractured. The customer service rep at Verizon helped me make the call to Asurion and I received a new one, an upgrade, in two days. Very Happy with the new one. Also very happy with the customer service I received. Thanks Asurion!!

I felt that Asurion was amazing. They were helpful and understanding and were of great help. It was easy to order the replacement phone and it was delivered as promised. The process to order the phone was also quite easy as I am not that great with computers. I have paid for this insurance for many years and am glad I have. Very useful and helpful.

I recently damaged my Samsung S8+ phone, which was covered by Asurion. The online replacement application was very easy to fill out, and my replacement was in my possession very quickly. I was also given return and packaging for my damaged phone, and informed when it was received. Although the replacement was "refurbished", it is in perfect condition, and, aside from the packaging, indistinguishable from a new unit. Activation of the new unit was easy, and all instructions were clear. I was very pleased with the entire transaction.

My sons iPhone was stolen. We had Asurion. Asurion was able to replace the phone the next day. I wish there had been no fee of $140 but that's a lot less than a whole new phone. So... happy about it. Thanks.

Hi. One day I pulled the charging cable from my phone and broke it. I could not charge my phone only with a wireless charger. I called Asurion and within 24 hours I had a replacement phone. I was very very pleased.

The whole process was simple for us. Submitted the claim and new phone arrived very quickly. However, the replacement phone did not work the way it was supposed to. When we called the first time, the person that helped us told us to try a factory reset and if that didn’t work to call back and they would send out a new one. Factory reset didn’t work so we called back and they tried various things to try and fix the issue but in the end they ended up sending us a new phone, which again arrived very quickly. I have always had good luck with Asurion and damaged phones.

Asurion handled my claim with courtesy and efficiency. I received my replacement phone the next day. I am very pleased with the way that your staff responded to my call and arranging for fast shipping. I am willing to recommend your company to a friend.

I lost my phone while out on the road. The phone store told me I was covered. We called Asurion and told them what happened. Two days later I had a brand new replacement phone and a new cover! The entire process was very fast and effortless.

My son's phone was replaced twice, both times within 24 hours. The first replacement was defective... trouble with headphone jack, powering off on its own, & trouble with answering the phone unless it was in speaker mode. The second replacement arrived the next day & so far so good!! Asurion was there for us when we needed it. Highly recommend getting Asurion!!!

My phone arrived in a timely manner. The only problem with my phone is that with it being refurbished the left bottom screen doesn’t detect my fingers. I can’t type certain letters and it takes a while to switch from regular keyboards to number.

Customer Service Representative was rude. Customer Service Representative lacked knowledge of your procedures and mainstay product(s). Your pricing model resembles or if not actual usery. The process of what was discussed live and what was made available online, and delivered are not same. Would I recommend Asurion - definite no! Was I sold a pig in a pock - YES.

4 weeks is too long to wait for a phone. I gave you one star because I couldn’t give 0. A loaner should be available if your phone isn’t in stock or at least a Substitute. What else can I say other than not happy.

Very good service. My provider does a blanket charge for all devices which is nice and saves a bunch of money. But they were very quick and I had the replacement the next day even though I called in at 10p. Which was awesome.

I contacted Asurion about my iPhone's screen being cracked. I was help quickly and my perspective, I was treated with the highest customer care that any company could provide its customers. "Kudos" to this company and its employees. I look forward to a long business relationship.

After I received my new phone, I followed the information about what to do in order to get my old phone off of the account. I kept on getting emails saying that I did not take the old phone off the account & was going to be charged $500. Being very frustrated because I was not able to talk to anyone at Asurion, (after many long waits), I finally called Verizon. They helped me by having me go to my settings which was a much easier way of getting the phone off of my account. After I saw that I only had the one new phone on my account, I still kept on getting emails about being charged $500 if I did not disconnect the old phone.

My daughter is always dropping her phone. Asurion made the replacement process very user friendly. We had an issue with FedEx but Asurion & FedEx worked to problem solve the delivery problem. I would recommend the company to anyone who is accident proned!

They are very professional and take care of the problem so that I had My phone the next day. I was pleased. I would recommend these to others who have problems with their phone. With all respect please use Asurion. My screen was cracked 1 day and repaired the next.

Thank you for a great service by sending us a new phone and discussing our plan and options over the phone. Thank you also for walking us through the set up of the new phone once we received it. The insurance has been a hassle free experience that I would recommend others use so that their phone can be replaced if it becomes necessary.

I pay a lot of money for insurance and I think it's absurd that I have to also pay a lot of money for the deductible. You're not providing a new phone; you're providing one that's been used and repaired "as new". The device I received is okay; it has its quirks--the screen jumps when I barely touch the button, the touch screen doesn't respond at times, the volume control just pops up on the screen and I'm not even touching the phone. These are just a few things so far that I've experienced; I don't look forward to experiencing what other problems are sure to come my way. Not a happy consumer by any means.

Our daughter was visiting home and needed an upgrade on her phone on our account. We got her upgrade on Monday, then on Wednesday she went fishing with her dad in our boat on the lake we live by. They BOTH were unaware that her phone was on the side when they took off, it must have slipped into the water because it was nowhere to be found in the boat when they reached the dock. We were connected to Asurion via our Verizon store that day and another phone came the next day after paying our deductible paid. We are very happy with the service we received in this “odd” situation.

Claim process was quick and easy. Replacement phone comparable to defunct phone. Wish deductible was less but in the end it was less expensive than buying a new phone. Definitely a better experience with Asurion than other cell phone insurance carriers.

I returned the phone and it has been received by you yet I haven’t been credited with the refund as promised. I called today, spoke with Mauve who informed me that I am not entitled to a refund of deductible. I would have kept the brand new phone if I knew I wasn’t getting the refund. Sounds like a very poor policy. Would like to speak with someone from the company about this. I was told by Lisa that I would be credited my deductible if I returned the original phone that was stolen. Not happy at all with this policy.

I shattered my phone on day three and proceeded to contact Asurion. I was happy when they told me I would have my new one by the next afternoon. I use my phone for work and didn't have to worry about missing out on any business. Highly recommend them to anyone for their insurance needs.

I dropped and cracked my phone screen. Decided to contact Asurion about getting a replacement and they were great. Took less than 24 hours to get my replacement and I'm more than happy with it. I recommend Asurion to everyone!!!

I filed a claim with Asurion when I first lost my phone but couldn’t afford it at the time, so I didn’t finish it. You have a grace period to file the claim from the time the phone was lost or stolen. I wasn’t aware, as I never had to do this before. They were nice enough to hear me out and were reasonable enough to still give me a phone, despite the fact that I was out of the grace period. I would definitely recommend them to anyone.

Broke the screen on my new S-8 Samsung and they replaced it right away. $145 deductible which I wasn't told about when I purchased insurance through Verizon. It was still well worth purchasing the insurance that covered all but $145 of a $750 Galaxy Samsung S-8 phone.

Had my new phone in the days told I would receive it! Always great service! The times I have had to use Asurion, they have been there for me. I have never had a problem with service and glad I have the coverage. Thank you.

Lost phone. Called you. Advised when new phone would be shipped. Told me cost and you did exactly what you promised. I have no complaints about your service. It was great. Sure wish other companies I do business with were as good. Keep up good work. I would surely recommend you any day.

Fast and reliable. Replacement phone was delivered the next day. Well worth the extra 10$ a month. But I would think if you don't use insurance for a year or two the cost should be a little cheaper. All in all I am very happy with their service and transaction.

Very prompt and easy service to use, great value for money, when you have 3 kids with phones. No problems getting damaged phones replaced. Would recommend this service to everyone, never any issues with replacement, also very fast turn around.

The process of submitting my claim was easy. The customer service rep walked me through the process and made sure I understood everything. I received my new phone within a couple of days. I would definitely recommend Asurion to my family and friends.

It took months for you to get my phone in stock. I've paid every month for years for this service and wasn't even so much as offered a discount on the 150$ phone replacement. Which by the way is ridiculous when I've been paying you ten dollars a month for ten years. I more than likely will be canceling your service. You are crooks.

Broke screen - Very fast response time... Had my phone Asap. Very impressed. Very easy process. I had a phone that I had gotten by pre ordering it so I was thinking that I would have a hard getting it replaced, but that was not the case and I couldn't be more pleased with what I had received.

My phone screen was damaged, so I contacted Asurion to have the screen repaired. Initially a appointment was set up for someone to come to my home and repair the phone, however the repair person did not show up as scheduled. I contacted Asurion and express my dissatisfaction with the failed appointment, they then offered to replace the phone instead of repair it due to the inconvenience with no extra charges. Thank you Asurion for the great customer service.

The live tech support was knowledgeable and helpful. THE REPLACEMENT WAS HERE THE NEXT DAY. The instruction to switch phones was a little vague but tech support on the phone was very helpful in making the switch. Overall great experience.

I dropped my original phone in the bathtub and it completely shut down. The phone that was sent after paying my deductible was a refurbished phone that keeps shutting off and freezing up. After my original phone dried, it worked better than the one you sent me!!!

My phone was incredibly difficult to set up. I have used a lot of smart phones and several iPhones. I understand the process, but this one was particularly difficult. After I got it "working," it would continuously disconnect from service and give SIM card warnings (SIM card error, no SIM card found, etc.). Finally, I took the phone in to Verizon and had them take a look at it. It required a new card to function properly, and they set it up for me from there. While I appreciated the quick response and the ease of actually receiving the phone quickly, that was eclipsed by the fact that it took me a few days to actually get it working properly.

Very fast and friendly customer service. Phone worked perfectly. I will definitely use Asurion again for my phone needs. It was easy to file a claim with your fast and friendly sales reps. I insure all of my five phones with Asurion.

You guys are doing a great job. Keep up the good work. I have no issues or had bad customer service. Not sure what else to say except I have had great experience with Asurion. Please just keep up with great customer service and everyone will have a great experience with you just like I have.

Customer service was great helping me replace my phone. I think paying for insurance every month should be your coverage on top of whatever issue your phone has. You shouldn’t have to pay another $200 deductible when you have been paying your insurance monthly. Every month adds up more than $200 so it’s not fair to pay a month fee and when your phone has an issue and you have to pay more? Very unhappy about paying extra when I pay for insurance monthly for years!

Have new phone. Not same as broken one. Broken was Moto Z Force, with longer battery life and unbreakable screen. Replacement is Moto Z Droid poor battery life. Brought a battery mod to get through the day. Can't buy a protective case for phone with use of battery mod. Have slip in a slide in holster. If it slips it if my hand it might be easily broken.

Ever since I receive my device, I have had problems.... Blinking out, not holding a charge, statistic during conversation on phone, I am not happy at all. I would really like a replacement device at no cost to me. Perhaps this replacement device is defected.

The back of my phone shattered and I tried to fill out a form online but, understandably, I needed to call. The lady that helped me over the phone was extremely friendly and very helpful. She emailed me the documents I needed to fill out right away and answered my questions. I got my phone the following Monday, being I requested a new one on a Saturday, and it was waiting for me when I got home. I was extremely satisfied with the service I received.

The service of getting the Galaxy S6 phone was super fast. The phone itself sounds like it is frying or sizzling in the camera mode. It doesn't do it every time. Just half the time. And the picture quality isn't good at all.

I cracked my screen on my new phone only weeks after buying it. I was not happy with Motorola for making their Moto Z2 Play so easy to crack but luckily I had opted for insurance with Asurion. Asurion was very easy to deal with from the moment I contacted them online to the moment I received the new phone. Everything went smoothly. The only thing I didn't care for was the deductible. In my case it was $100 and that is about what a screen replacement would cost if I took it into a shop, however the phone was just released into the market and screens were not yet available anywhere I called. In this case it was worth it.

Thank you because the service was quick and easy. No playing phone tag or any of that. I call and put my claim in. Next day had my phone. Keep up the good work. And I would tell everyone to get this insurance so they won't have any problems.

Claim process easily accomplished and replacement phone arrived very quickly. Thank you for the professional response. I do have confidence in your company's ability to meet the promise made when I insured with Asurion. I first thought the plan was just a bit too expensive, not now however!! I think my premiums are well worth it. Thank you again!

I dropped my phone and broke the camera. I was dreading dealing with insurance claim. I was able to file claim online very easily and received the phone following day! Was such an easy process that I was completely dreading. Which I very much appreciate!!

Customer service was helpful and received replacement quickly. The cost for the replacement phone was less than expected. New phone arrived in a timely manner and return of defective phone was easy. I would recommend this service to everyone who buys a new phone.

My iPhone got damaged and I called Asurion to file a claim. It's just an easy and short process. The Representative is kind and polite and said will place an order to send out a new phone to me. It was to my surprise that I receive the new phone on the following day. There is a clear instruction of how to activate the new phone, reminder to back up and restore and erase information in the old phone before sending back to them. It was so efficient and professional.

It was quick and painless until I opened the box. I was sent the wrong phone. I originally had the Samsung s7 edge. But for some reason I was sent just the s7. I didn't complain about it because I need my phone for work.

My phone suddenly went dead and after checking with a Verizon store, they verified that it could not be fixed and that I would have to buy a new one for $700 +. They never asked if I had insurance but when I got home I checked my file and discovered I did. I was very pleasantly surprised when I called Asurion and they told me I could have a replacement phone for $145. Even better, they promised to ship overnight. I had my phone the next day. A very happy customer.

I broke my screen... I then started the process. I was then told the phone was on back order but should have one within the week. 2 1/2 weeks later I was still told it was on back order. In the mean time a co-worker that had the same phone as me happened to drop his... he called and got his sent out to him. At this point I was upset so I called and demanded to talk to someone above them to get any kind of replacement. I was so frustrated that I was willing to get anything. So after my MOTO X Force was broken and you all couldn't replace it... I was given a LG V20 instead. I am extremely upset and disappointed over what I am paying.

Because I had two different phones that broken within a month I had to wait an extra day fax all paperwork to prove it was me that was myself and not fraud. I had given all of the insurance company all the necessary information that asked. This process was very frustrating!

Dealing with you was beyond frustrating! You denied my claim, yet when the Verizon Rep got on the phone & explained same thing I did, the claim was processed. Had I not been at a Verizon store my claim would have been denied. The purpose of paying for insurance is to be taken care of when there's a problem, not for the insurance company to try & frustrate the client to avoid the claim.

1st replacement phone arrived on time, but only worked for 48 hours, before having to send it back. The quality of the refurbished phone was really poor. 2nd replacement phone did not arrive on time. Delivery date given was incorrect.

My son accidentally broke the screen on his phone. I went online and put in a claim with Asurion. The process was so easy and painless and we received his new phone in a couple of days. I am so glad we purchased Asurion insurance to cover all our phones. Thank you.

I contacted Asurion regarding a cell phone that had been damaged. I was given instructions on replacing it and how much money would be "out-of-pocket"... Was very easy and the phone was delivered exactly the day it was to be delivered.

I found it to be quite a hassle to replace my damaged phone. It would be much easier if the forms could be filled out directly online because some people do not have printers. I have had the replacement phone for only a month and it is not holding a charge and recently certain functions are not working correctly. I am not satisfied with this since I did have to pay something for this phone on top of my monthly insurance cost.

Great job love new phone, they discontinued my old one and upgraded me to a Moto Z2 and it's great. I really like how you can add pieces on the back of the phone. It's a big help for me at work and for taking pictures. You also got it to me fast. Thank you for everything!

My replacement device is broken within a month. I did not drop it, it was not submerged in water or anything. It's malfunctioning and there's no way to contact any support because it says "Call this number" but my phone doesn't work... It's ridiculous that I would have to pay to have this fixed or anything.

Filed a claim for non working phone. Got replacement phone after paying the deductible (which was the fair market price of phone on open market). Replacement went well but Asurion wrote back and said the Find Me feature was not turned off. I contacted Verizon and Apple and their investigation showed the Find Me feature was not on and my iCloud account showed the phone was not Find Me enabled. The Apple service person asked how Asurion was able to check this feature since Apple doesn't share that info. Here is hoping that you don't try to charge me that $500 fee.

Had to replace my husband's phone because his ended up in the ship channel at about 70-80 ft. Placed my claim and no problem great phone. They replaced it no problem but when they wanted me to return the one that was damaged I laugh. I was not going swimming for it. They understood.

Great service. Customer Service was excellent. They helped me turn a BAD experience at the Verizon store on Veterans into a great experience. I have been with Alltell/Verizon for many, many years. Do I need to insure the new phone I received from you?

Your service was quick and professional however the phone I received does not hold a charge as long as the phone you replaced. My battery power can plummet in hours whereas before it would last all day. Is this something that can be addressed with a new phone?

This is a really awesome plan. I dropped my new phone (2 months old) and it broke my heart that I would have to deal with trying to get a replacement. I submitted a claim and I had a replacement phone within 2 days and was able to return the broken phone very easily. I would not be without this plan on any of our family phones or devices.

My service was awesome! I would definitely recommend a friend to have Asurion insurance. I received my phone (iPhone 7 Plus) so fast. Also, customer services was fantastic. They didn't give me the runaround like some other companies do. Everyone I spoke to, they were so nice and professional. Thanks.

No problems with my return. Directions were right on! Replacement phone works great!!! Mailed it in with prepaid package. Even got a reminder to turn off the “find my phone” after they received the phone. Great service!! So easy!! Thank you!!

I got a replacement phone that was defective in a way where the screen wouldn't work at times. It sounded worse talking to people which never happened with my old phone. It's real buggy, it freezes, the touch screen works when it wants.

Had a replacement phone within 24 hours. Though it was expensive to replace the phone, Asurion made the whole process very painless and efficient. My phone had a damaged screen rendering it inoperable. The new phone came right on time as expected.

The only thing is the battery life on the new phone is going really fast. Other than that customer service was excellent and courteous. So all in all very good experience. I don't agree with the cost of phone replacement if it's a malfunction on the phone itself.

My grandson dropped my phone from the rocking chair onto the carpet. I picked it up and saw it had a crack on the corner on the front and the whole back was shattered. I called and had a replacement phone in two days. Highly recommended this company.

My total experience from the time I made my claim, to receiving a new phone, finding my old phone and receiving a refund for my deductible was exceptional. I would definitely recommend Asurion. Their representatives were friendly, understanding and professional.

Husband dropped phone in the river. Got replacement phone. It didn't work. Got another replacement phone, it didn't work. 3rd replacement phone was a total upgrade to Galaxy 8. So far so good. Yes we went through some hassles but never was hassled by any customer service rep throughout the whole ordeal. Now time will tell if this new phone will continue to operate properly.

The customer service rep was very polite and helpful on the phone. I received my new phone overnight with very easy to follow/understand instructions. Nice change from my usual dealings with customer service from other companies! Keep up the good work.

I enjoyed how easy Asurion made the process with clear directions. The first phone I received got so hot after charging it was unbearable. The second one that I have now also doesn't hold a battery and dies pretty quickly. Nothing loads either.

The website was easy to find. It was also easy to follow. I filled out the paperwork, submitted it within 10 minutes. I got my phone the next day. It was perfect, worked perfectly and it was exactly the same as the one I had except better! No hassles or complications. Thanks Asurion!!

Happy with transaction and replacement, it just doesn't stay charged as long as I would like it to. The process of filling out the claim online was very easy and the response was very fast and efficient. I received my new phone in a timely manner.

My phone broke on Thursday night and I called Verizon on Friday. Then I called Asurion Friday afternoon. My replacement phone was in the mail within the hour and it arrived the next morning! These folks are fabulous... I would recommend them in a heartbeat.

Everyone I talked to was very helpful. I got a replacement phone taken care of due to mine getting stolen. Then, that one had volume issues. Asurion sent me out another immediately, no questions asked (after they did try to troubleshoot). Thank you!

Got information from 2 different reps that you would not need to pay the deductible. After paying $49 for my screen replacement, my screen got replaced. I paid the deductible and the screen then burned out within 1 hour. I was told I would not need to pay the remaining of the deductible since I will use warranty. After many transfers I was made to pay the deductible. Worst experience trying to get my phone.

My phone was lost and I’m in Denver with my son who just had a bone marrow transplant. In between appointments for my son I think I must of see it down somewhere and walked off. I needed my phone back quick. The CSR was nice. She took care of my needs in a timely manner.

I was able to order another Android phone within 24 hrs after My original phone was damaged. I was connected to my new phone the next day after delivery. Prompt service was given!!!! Thank you for great services. I will continue to purchase your insurance.

I have no complaints with my Asurion service. They were very helpful getting my replacement device to me. The device was in perfect condition and getting it switched over to my Verizon account was easy as pie. The instructions for backing up my device were clear and I can't complain about anything. Excellent job!

My name is Todd ** and I'm disabled so my phone fell in the toilet at work and Asurion insurance provider made sure that I received my phone in a timely fashion because I really need my phone to call for my rides.

Replacement phone does not work and it took so much time to get this phone. From having to wait on hold for over 15 minutes to then fill out the application and find out you need some sort of ISEN number that you cant supply and then have to go back and call Verizon again....very frustrating.

Lost my phone or it was stolen in Las Vegas... worst possible place. Called in to let my phone provider know and to temporarily stop phone service... They put me in touch with Asurion. They told me a phone would be delivered to my home the next day. And it was. Great service in a world that is mostly very poor. Thank you Asurion for delivering on your promise!

We received our phone quickly. Even before the time promised. The whole process was very good and well handled and quite easy. I would definitely recommend this service in the future. The customer service people were helpful and efficient. We will definitely use this service again.

Asurion representative was very helpful. The process was quick and I received the replacement phone as quickly as was promised. Returning the damaged phone was also very convenient with the postage paid envelope that was enclosed with the replacement phone, Thanks very much for a pleasant experience.

Very easy and quick resolution to a broken phone. Would use this service again if needed. I would also recommend it to anyone who has the money to be able to use a service like this. I am very pleased with the Asurion cell phone replacement cell service you provide.

It was quick and easy. Expensive, really expensive, but it was a painless process. I don't understand why it has to cost $200 to replace a phone, but I guess because we're beholden to them. Asurion was responsive to my request for a new phone and I had a replacement within 48 hours. That was much quicker than I expected. They made the process of returning the broken phone easy as well.

This was the best experience I've had when replacing an IPhone. I was able to have it shipped right to my work and it arrived the next day! The return process was just as quick and easy. I will definitely be using Asurion if I need to replace another phone in the future.