Asurion Reviews

My phone was incredibly difficult to set up. I have used a lot of smart phones and several iPhones. I understand the process, but this one was particularly difficult. After I got it "working," it would continuously disconnect from service and give SIM card warnings (SIM card error, no SIM card found, etc.). Finally, I took the phone in to Verizon and had them take a look at it. It required a new card to function properly, and they set it up for me from there. While I appreciated the quick response and the ease of actually receiving the phone quickly, that was eclipsed by the fact that it took me a few days to actually get it working properly.

Very fast and friendly customer service. Phone worked perfectly. I will definitely use Asurion again for my phone needs. It was easy to file a claim with your fast and friendly sales reps. I insure all of my five phones with Asurion.

You guys are doing a great job. Keep up the good work. I have no issues or had bad customer service. Not sure what else to say except I have had great experience with Asurion. Please just keep up with great customer service and everyone will have a great experience with you just like I have.

Customer service was great helping me replace my phone. I think paying for insurance every month should be your coverage on top of whatever issue your phone has. You shouldn’t have to pay another $200 deductible when you have been paying your insurance monthly. Every month adds up more than $200 so it’s not fair to pay a month fee and when your phone has an issue and you have to pay more? Very unhappy about paying extra when I pay for insurance monthly for years!

Have new phone. Not same as broken one. Broken was Moto Z Force, with longer battery life and unbreakable screen. Replacement is Moto Z Droid poor battery life. Brought a battery mod to get through the day. Can't buy a protective case for phone with use of battery mod. Have slip in a slide in holster. If it slips it if my hand it might be easily broken.

Ever since I receive my device, I have had problems.... Blinking out, not holding a charge, statistic during conversation on phone, I am not happy at all. I would really like a replacement device at no cost to me. Perhaps this replacement device is defected.

The back of my phone shattered and I tried to fill out a form online but, understandably, I needed to call. The lady that helped me over the phone was extremely friendly and very helpful. She emailed me the documents I needed to fill out right away and answered my questions. I got my phone the following Monday, being I requested a new one on a Saturday, and it was waiting for me when I got home. I was extremely satisfied with the service I received.

The service of getting the Galaxy S6 phone was super fast. The phone itself sounds like it is frying or sizzling in the camera mode. It doesn't do it every time. Just half the time. And the picture quality isn't good at all.

I cracked my screen on my new phone only weeks after buying it. I was not happy with Motorola for making their Moto Z2 Play so easy to crack but luckily I had opted for insurance with Asurion. Asurion was very easy to deal with from the moment I contacted them online to the moment I received the new phone. Everything went smoothly. The only thing I didn't care for was the deductible. In my case it was $100 and that is about what a screen replacement would cost if I took it into a shop, however the phone was just released into the market and screens were not yet available anywhere I called. In this case it was worth it.

Thank you because the service was quick and easy. No playing phone tag or any of that. I call and put my claim in. Next day had my phone. Keep up the good work. And I would tell everyone to get this insurance so they won't have any problems.

Claim process easily accomplished and replacement phone arrived very quickly. Thank you for the professional response. I do have confidence in your company's ability to meet the promise made when I insured with Asurion. I first thought the plan was just a bit too expensive, not now however!! I think my premiums are well worth it. Thank you again!

I dropped my phone and broke the camera. I was dreading dealing with insurance claim. I was able to file claim online very easily and received the phone following day! Was such an easy process that I was completely dreading. Which I very much appreciate!!

Customer service was helpful and received replacement quickly. The cost for the replacement phone was less than expected. New phone arrived in a timely manner and return of defective phone was easy. I would recommend this service to everyone who buys a new phone.

My iPhone got damaged and I called Asurion to file a claim. It's just an easy and short process. The Representative is kind and polite and said will place an order to send out a new phone to me. It was to my surprise that I receive the new phone on the following day. There is a clear instruction of how to activate the new phone, reminder to back up and restore and erase information in the old phone before sending back to them. It was so efficient and professional.

It was quick and painless until I opened the box. I was sent the wrong phone. I originally had the Samsung s7 edge. But for some reason I was sent just the s7. I didn't complain about it because I need my phone for work.

My phone suddenly went dead and after checking with a Verizon store, they verified that it could not be fixed and that I would have to buy a new one for $700 +. They never asked if I had insurance but when I got home I checked my file and discovered I did. I was very pleasantly surprised when I called Asurion and they told me I could have a replacement phone for $145. Even better, they promised to ship overnight. I had my phone the next day. A very happy customer.

I broke my screen... I then started the process. I was then told the phone was on back order but should have one within the week. 2 1/2 weeks later I was still told it was on back order. In the mean time a co-worker that had the same phone as me happened to drop his... he called and got his sent out to him. At this point I was upset so I called and demanded to talk to someone above them to get any kind of replacement. I was so frustrated that I was willing to get anything. So after my MOTO X Force was broken and you all couldn't replace it... I was given a LG V20 instead. I am extremely upset and disappointed over what I am paying.

Because I had two different phones that broken within a month I had to wait an extra day fax all paperwork to prove it was me that was myself and not fraud. I had given all of the insurance company all the necessary information that asked. This process was very frustrating!

Dealing with you was beyond frustrating! You denied my claim, yet when the Verizon Rep got on the phone & explained same thing I did, the claim was processed. Had I not been at a Verizon store my claim would have been denied. The purpose of paying for insurance is to be taken care of when there's a problem, not for the insurance company to try & frustrate the client to avoid the claim.

1st replacement phone arrived on time, but only worked for 48 hours, before having to send it back. The quality of the refurbished phone was really poor. 2nd replacement phone did not arrive on time. Delivery date given was incorrect.

My son accidentally broke the screen on his phone. I went online and put in a claim with Asurion. The process was so easy and painless and we received his new phone in a couple of days. I am so glad we purchased Asurion insurance to cover all our phones. Thank you.

I contacted Asurion regarding a cell phone that had been damaged. I was given instructions on replacing it and how much money would be "out-of-pocket"... Was very easy and the phone was delivered exactly the day it was to be delivered.

I found it to be quite a hassle to replace my damaged phone. It would be much easier if the forms could be filled out directly online because some people do not have printers. I have had the replacement phone for only a month and it is not holding a charge and recently certain functions are not working correctly. I am not satisfied with this since I did have to pay something for this phone on top of my monthly insurance cost.

Great job love new phone, they discontinued my old one and upgraded me to a Moto Z2 and it's great. I really like how you can add pieces on the back of the phone. It's a big help for me at work and for taking pictures. You also got it to me fast. Thank you for everything!

My replacement device is broken within a month. I did not drop it, it was not submerged in water or anything. It's malfunctioning and there's no way to contact any support because it says "Call this number" but my phone doesn't work... It's ridiculous that I would have to pay to have this fixed or anything.

Filed a claim for non working phone. Got replacement phone after paying the deductible (which was the fair market price of phone on open market). Replacement went well but Asurion wrote back and said the Find Me feature was not turned off. I contacted Verizon and Apple and their investigation showed the Find Me feature was not on and my iCloud account showed the phone was not Find Me enabled. The Apple service person asked how Asurion was able to check this feature since Apple doesn't share that info. Here is hoping that you don't try to charge me that $500 fee.

Had to replace my husband's phone because his ended up in the ship channel at about 70-80 ft. Placed my claim and no problem great phone. They replaced it no problem but when they wanted me to return the one that was damaged I laugh. I was not going swimming for it. They understood.

Great service. Customer Service was excellent. They helped me turn a BAD experience at the Verizon store on Veterans into a great experience. I have been with Alltell/Verizon for many, many years. Do I need to insure the new phone I received from you?

Your service was quick and professional however the phone I received does not hold a charge as long as the phone you replaced. My battery power can plummet in hours whereas before it would last all day. Is this something that can be addressed with a new phone?

This is a really awesome plan. I dropped my new phone (2 months old) and it broke my heart that I would have to deal with trying to get a replacement. I submitted a claim and I had a replacement phone within 2 days and was able to return the broken phone very easily. I would not be without this plan on any of our family phones or devices.

My service was awesome! I would definitely recommend a friend to have Asurion insurance. I received my phone (iPhone 7 Plus) so fast. Also, customer services was fantastic. They didn't give me the runaround like some other companies do. Everyone I spoke to, they were so nice and professional. Thanks.

No problems with my return. Directions were right on! Replacement phone works great!!! Mailed it in with prepaid package. Even got a reminder to turn off the “find my phone” after they received the phone. Great service!! So easy!! Thank you!!

I got a replacement phone that was defective in a way where the screen wouldn't work at times. It sounded worse talking to people which never happened with my old phone. It's real buggy, it freezes, the touch screen works when it wants.

Had a replacement phone within 24 hours. Though it was expensive to replace the phone, Asurion made the whole process very painless and efficient. My phone had a damaged screen rendering it inoperable. The new phone came right on time as expected.

The only thing is the battery life on the new phone is going really fast. Other than that customer service was excellent and courteous. So all in all very good experience. I don't agree with the cost of phone replacement if it's a malfunction on the phone itself.

My grandson dropped my phone from the rocking chair onto the carpet. I picked it up and saw it had a crack on the corner on the front and the whole back was shattered. I called and had a replacement phone in two days. Highly recommended this company.

My total experience from the time I made my claim, to receiving a new phone, finding my old phone and receiving a refund for my deductible was exceptional. I would definitely recommend Asurion. Their representatives were friendly, understanding and professional.

Husband dropped phone in the river. Got replacement phone. It didn't work. Got another replacement phone, it didn't work. 3rd replacement phone was a total upgrade to Galaxy 8. So far so good. Yes we went through some hassles but never was hassled by any customer service rep throughout the whole ordeal. Now time will tell if this new phone will continue to operate properly.

The customer service rep was very polite and helpful on the phone. I received my new phone overnight with very easy to follow/understand instructions. Nice change from my usual dealings with customer service from other companies! Keep up the good work.

I enjoyed how easy Asurion made the process with clear directions. The first phone I received got so hot after charging it was unbearable. The second one that I have now also doesn't hold a battery and dies pretty quickly. Nothing loads either.

The website was easy to find. It was also easy to follow. I filled out the paperwork, submitted it within 10 minutes. I got my phone the next day. It was perfect, worked perfectly and it was exactly the same as the one I had except better! No hassles or complications. Thanks Asurion!!

Happy with transaction and replacement, it just doesn't stay charged as long as I would like it to. The process of filling out the claim online was very easy and the response was very fast and efficient. I received my new phone in a timely manner.

My phone broke on Thursday night and I called Verizon on Friday. Then I called Asurion Friday afternoon. My replacement phone was in the mail within the hour and it arrived the next morning! These folks are fabulous... I would recommend them in a heartbeat.

Everyone I talked to was very helpful. I got a replacement phone taken care of due to mine getting stolen. Then, that one had volume issues. Asurion sent me out another immediately, no questions asked (after they did try to troubleshoot). Thank you!

Got information from 2 different reps that you would not need to pay the deductible. After paying $49 for my screen replacement, my screen got replaced. I paid the deductible and the screen then burned out within 1 hour. I was told I would not need to pay the remaining of the deductible since I will use warranty. After many transfers I was made to pay the deductible. Worst experience trying to get my phone.

My phone was lost and I’m in Denver with my son who just had a bone marrow transplant. In between appointments for my son I think I must of see it down somewhere and walked off. I needed my phone back quick. The CSR was nice. She took care of my needs in a timely manner.

I was able to order another Android phone within 24 hrs after My original phone was damaged. I was connected to my new phone the next day after delivery. Prompt service was given!!!! Thank you for great services. I will continue to purchase your insurance.

I have no complaints with my Asurion service. They were very helpful getting my replacement device to me. The device was in perfect condition and getting it switched over to my Verizon account was easy as pie. The instructions for backing up my device were clear and I can't complain about anything. Excellent job!

My name is Todd ** and I'm disabled so my phone fell in the toilet at work and Asurion insurance provider made sure that I received my phone in a timely fashion because I really need my phone to call for my rides.

Replacement phone does not work and it took so much time to get this phone. From having to wait on hold for over 15 minutes to then fill out the application and find out you need some sort of ISEN number that you cant supply and then have to go back and call Verizon again....very frustrating.

Lost my phone or it was stolen in Las Vegas... worst possible place. Called in to let my phone provider know and to temporarily stop phone service... They put me in touch with Asurion. They told me a phone would be delivered to my home the next day. And it was. Great service in a world that is mostly very poor. Thank you Asurion for delivering on your promise!

We received our phone quickly. Even before the time promised. The whole process was very good and well handled and quite easy. I would definitely recommend this service in the future. The customer service people were helpful and efficient. We will definitely use this service again.

Asurion representative was very helpful. The process was quick and I received the replacement phone as quickly as was promised. Returning the damaged phone was also very convenient with the postage paid envelope that was enclosed with the replacement phone, Thanks very much for a pleasant experience.

Very easy and quick resolution to a broken phone. Would use this service again if needed. I would also recommend it to anyone who has the money to be able to use a service like this. I am very pleased with the Asurion cell phone replacement cell service you provide.

It was quick and easy. Expensive, really expensive, but it was a painless process. I don't understand why it has to cost $200 to replace a phone, but I guess because we're beholden to them. Asurion was responsive to my request for a new phone and I had a replacement within 48 hours. That was much quicker than I expected. They made the process of returning the broken phone easy as well.

This was the best experience I've had when replacing an IPhone. I was able to have it shipped right to my work and it arrived the next day! The return process was just as quick and easy. I will definitely be using Asurion if I need to replace another phone in the future.

After only two weeks the replacement Samsung tablet is not working. We've tried to reset it, power off and on and it will not turn on. It has been properly charged and prior to it not turning on, the screen kept freezing. I am not sure if we should pay another fee to have it replaced.

I was passed along to 5 different reps while I waited only to be told that a previous member had voided my warranty. Was calling because my replacement phone of less than a month was coming apart and was told I was going to have to pay another $150. I had to beg to get someone to hear what my issue was. I felt like no one believed me and that I was not very important to any of the reps, with exception to the last person I spoke with. When asked to take a survey at the end, my call was terminated. Not the best experience I've ever had.

I almost didn't purchase insurance for my phone because of the misinformation I was getting. Good thing I did. Thanks for the replacement. I had dropped my phone off a cliff while taking pictures and damaged the screen. That wasn't acceptable as I am out in the weather a lot.

The volume buttons stick on this phone. Thought they might break in after a little while but as of today they are still sticking. If you need to turn the volume up/down and press the buttons once, it goes all the way up or all the way down on its own.

I received my phone very quickly and was able to get it all up and running in no time at all. Very Efficient and quick. The return process was great, very easy. I will continue with this insurance for my phone and for my daughter's phone.

Every time I’ve had to call in and talk to Asurion, they’ve always been so helpful in taking care of my issues. Their team is always very thorough in explaining what they can do for you. From there they take immediate action.

My phone broke, shattered, and when trying to get a replacement it was a JOKE. I was told my IMEI # on my phone did not match up with why Verizon's system had for some reason. Asurion talked with Verizon and they both said they would allow a tech to come out and would note in the tech's notes that they would not match, and he could fix it anyways. As this was a glitch in Verizon's system. So the tech comes, and wastes my entire morning and says he has no note, and even if he did, would not fix my phone. Because the numbers HAVE to match. So he leaves.

The representative was very nice and was able to assist me in correcting my problem. She helped me realize the correct way to fix my issue, as I was doing it wrong. She also made me aware that I could call back if still needed assistance.

I filed my claim around 11 pm, and my replacement phone was delivered around 9:30 am the next morning. If I hadn't seen the tracking information, I would think that the replacement was sitting in a local warehouse, but it came from another state. I'm very impressed with the fast turnaround.

With a family of 5, it is no doubt that a device will be lost or broken. It is great to have the confidence of knowing that a device can be replaced seamlessly and effortlessly with the Asurion protection. The customer service is excellent and fast!

The experience was quick and with no troubles. We received the phones in a timely manner. We would recommend this service to any phone customers. Very happy with the overall experience. There was very little downtime from our phones. Thanks!

I’m very satisfied with Asurion. You are fast with results and have very professional people that you talk to on the phone. Absolutely would recommend your service to all my friends and family. Everyone should have you the insurance company.

We worked with the representative and got the right information for the company to them as I did not want to give my personal information. They understood this and work things out with us accordingly. We were very happy with the service and how quickly the sales rep was back up and running.

The response was incredible and we were back online right away. Thanks for great services. I appreciate your professional response. We lost very little availability to our clients. It is nice to know that someone is interested in customer service.

Could not ask for better service. On time, well packaged! All at a fair price to boot! Trading info to begin process was relatively easy. I am no geek and I really do not like conversing with a robot. It did work.

The speed in which I received my replacement phone was truly remarkable, next day! Just a little disappointed by the amount of the deductible as I have been paying the premium for many, many years, never filed a claim and the replacement phone was an older model. The overall transaction was seamless. Thank you.

Was done quickly and easily. Granddaughter broke phone. It was replaced within twenty-four hours with no fuss. Forms were simple. We have always found Asurion to be fair and quick. They are very easy to work with. KATELYN had dropped her phone in the recliner and when it was opened it crushed the phone.

The process for replacing my son's damaged phone was very smooth with no issues. Staff on the phone were very helpful to us. Received a working phone in great condition the next day. The process for returning the damaged phone was also easy and we experienced no issues.

Great service. Timely response. I appreciate all the people that work to make it all possible. Phones are such an important part of daily life. Staying connected is important. I plan on staying with this service and I recommend it to my friends.

Asurion did very well. I had a replacement phone in hand in less than 24 hours, and the process was simple and easy. I completed all the necessary forms and followed the progress of delivery online. It was easy and painless.

I was very happy with the process, speed and ease of replacing my Verizon iPhone. I had a cracked screen and had purchased the insurance program through Verizon when I bought my phone. I would like if there were an option without a deductible.

At the beginning of the year I requested to get new tablets because the two my kids got went out. I called Asurion and requested for just a swap out for new tablets at the store. They told me that this was not possible. They would have to give me a refund. He explained that the refund will be mailed to me. Which I really preferred just a swap out. I kept the tablets just to make sure I would not need to return them. A couple of months went by and I had no refund. So I called and they advised me that the refund was sent off via email but because I waited so long to open the email they will have to send another link to me for the refund. She said I would get the refund the next day. So I threw the tablets away thinking that I was fine because she said I would be getting the refunds the next day and I went to Walmart and purchased two new tablets. The next day I get the link and it only shows one refund. So I call again to see what happen.

My Husband lost his phone in the woods, which is the line of work he does. We received a prompt response. It was replaced quickly, we were up and running the very next day. Staff was very friendly and able to assist our needs. Thanks a Bunch!

It was great but identification is a bit much. They didn't have the color of my phone which was disappointing. Received my replacement phone within 24 hours. I wish I could have got the same color as my old phone. Having to get an affidavit and fax things was annoying. I pay the phone bill. Why would I lie.

This is the second time that I have had the need for your service. As it was on the time, the phone was here the next day even though it was not called in until late the prior day. I have no idea how you are able to do this so quickly. Thank you so very much.

Making a claim was very difficult. I do not have a printer. Also there was no way to do online signature with the forms. Then they got lost phone mixed up with the temporary phone I connected that was an old phone that I had save for back up.

I called and talked to a very nice representative, who tried to help me find a relatively close place to repair the screen (I live out of city) and nothing close. I asked about replacement and she gave me the price, I gave her a credit card and had the phone at my house the next day. I could not ask for faster service. I would recommend Asurion. I was very pleased with the quick service. Thanks Asurion!!

The customer service was fantastic in getting me a replacement phone and to return that same replacement phone that didn't work. The replacement phone that was sent to me arrived overnight, which was amazing, but it didn't work properly. The location feature didn't work.

Lost cell phone. Submitted claim online, very user friendly. Had an issue with shipping address and needed to speak with customer service. The rep I spoke with was helpful and professional and handled the situation quickly. The replacement phone arrived next morning!! Fantastic service!!

Phone was damaged, and with the help of Verizon, you were contacted and explained the problem. One of your representatives was very helpful, reviewed my information and was able to replace my phone after I paid my deductible. Very Satisfied with your promptness... I received my phone when promised. Thank you.

I was very surprised by how easy it was and how fast to replace my phone. The only challenge was that I had to send the phone to my billing address, when I wanted it to go to my office address. But not a huge issue and I received the phone the same day just a little later when I got home from work that day. I will protect my phone again with Asurion.

All went well! Service is easy to submit the claim. iPhone was obtained quickly. Instructions to restore and upload the backup to new device works. I've always had an issue with feeling secure about sending the old device back and never fully secure that I wouldn't be charged the $500 fee!

I was very hesitant on this claim. But to my surprise it was extremely smooth and fast. I got my new device literally in two days. It was worth to have insurance. The instructions were clear. Everything was in the box for the return. The new phone came with charger. I was waiting for something to go off but it didn't. Great service!

I had no problem making a claim and getting another phone for my son. We had it in 24 hours also so he didn't complain too much. Everyone was helpful and answered any questions I had. I would keep using this insurance. 2nd claim in 16 years isn't too bad!

Excellent service. Did everything they said they would do in a timely manner. They sent forms and packages quickly. They gave a price for the form and it was accurate. I do not know what else to say about their service except that I hope they continue to provide same to other customers.

I was delighted by the service I received with regard to my claim. The excellent service exceeded my expectations in ease of filing the claim and receiving my new replacement phone. The instructions I received also made it easy to transition from my broken phone to a new one without losing critical information.

I still have a phone that doesn’t work... From the start of the process to the end pain in the butt!! I still don’t have a cell phone that works properly!! I don’t have time nor energy that it take to continue in this process so I have had to settle at the moment with sub standard customer service! I am strongly considering switching cell phone carriers just to not have to deal with this process again

Received 1st replacement phone quickly which was nice until I realized it didn't work very well at all. Customers couldn't hear me and battery wouldn't stay charged very long at all. They replaced it with a second phone in a timely manner. This phone is defective as well. Doesn't get hardly any service anywhere and takes a long time sometimes 5 to 10 seconds to swap screens. And I have had more dropped calls in the last week than I have in a year with my first phone. Very disappointed. It doesn't matter how fast they replace your phone if the new ones they send out don't work. Other words I'm a month into this and still don't have a phone that works properly. Nightmare because I use my phone for business.

So my phone was taken out of my locker at a hot yoga place. I called Asurion and within 2 days I had a replacement. Although the replacement is not new and has some issues with it I'm satisfied with the service I received from Asurion. I then found my stolen phone at the yoga place and I mailed it back to Asurion.

This is the second time we have used the phone replacement service with Asurion. Their product arrives promptly, with specific instructions and is up and running in no time. The return process is just as simple - The envelope is included in the package. Thank you for making the process easy!

My phone was damaged in hurricane Irma. Asurion processed my replacement quickly & although shipping was delayed due to the storm, I received it quickly & with good instructions on how to activate new phone & return the broken one.

I couldn't be happier with the speed and excellent support to get my device replaced. I had it the next day and didn't miss a beat. Excellent service from a great company. Keep up the good work. I was very eased.

Our experience with Asurion was very good. Everyone was very helpful and the turn around time of getting the new phone was awesome. We had it in less than 48 hours and on a Saturday no less. Thank you for helping us out.

Excellent service customer service and timing with delivery. My phone arrived in good condition. My follow up service was great. The customer service representative was very knowledgeable and accurate. I did not have to make repeat calls. I stopped at the store and great service.

Customer service was excellent and the whole process was very fast and easy. I just wish the cost was a little less. I will continue to use Asurion and I will just hope that they can get the cost of replacing the phone down closer to one hundred dollars.

Had a one minute phone conversation with an Asurion representative submitting the claim. Received my new phone next day. Waited a few days to ensure phone was working properly and returned old phone. The whole process could not have been any easier. I thank you.

I get a replacement phone in 24 hours. The process was simple I just have to filled my claim and pay the deductible. No long forms or wait for a week for my phone to arrive. Even they send it to my brother’s house. I’m 100% satisfied with the processing of my claim. Well done!

I got a replacement iPhone 7 from Asurion and without ever having dropped it within the three days that I had it, the home button stopped working because of a crack on the button. I tried to tell you about it and file a claim but everyone I spoke to said that it wouldn't happen because the home button being cracked and broken, NOT WORKING, is an appearance issue or whatever they called it. Overall I'm completely dissatisfied for all of the crap that Asurion put me through, and for sending me a broken $150 (plus what I pay every month) iPhone 7.

Phone was refurbished and had a plastic frame instead of a metal frame. After having had the phone for maybe a month, I can say that it has been working much slower than my previous phone of the same kind. Shipping was very fast and the website interface was easy enough to get through but I have the same problem with shipping every time I went to put in my address it doesn't let me and I have to call which was really annoying. I called like 5 times.

Replaced my new phone (less than a week old) the next business day after I paid the deductible. No hassle, all online with step by step instructions. Never had to call them or speak to anyone! Awesome company! Would recommend them to everyone!

Was impressed with way my new phone was ordered and then received. The representative knew exactly what needed to be done. The whole process between requesting and receiving my new phone was done quickly. Thank you and will recommend again.

Everything went fine. No issues and I received my phone in like new condition. The quick turnaround was appreciated and I was only without a phone for a couple of days. They didn't grill me like a detective. They asked me what happens and replaced it without using the FBI to determine if I caused the damage.

I called in a few days after I received my replacement phone explaining how I'm still experiencing software issues. I was told to do a hard rest but the phone is still having issues. I'm still experiencing the phone freezing a lot.

My experience was overall GREAT. The replacement phone arrived very fast and it was very simple for me to return my damaged device. Then I was given enough time to transfer pictures to my new phone and return my damaged device. I would definitely recommend it. Thank yall.

Customer service was great and I was truly satisfied with the service I received. Phone replacement was fast. I would recommend this to my friends. The phone was exactly what I previously had and no problem loading the phone up with previous application.

Very fast service, and the new phone works perfectly so far! Finding the information to fill out the form was a little challenging. I did not remember the purchase date. I had to do some research. The phone came the very next morning, and the packaging to send it back was sufficient and easy. I would recommend to a friend for sure.

I had contacted my Verizon representative regarding my iPhone 7+ freezing and not working properly. He had made a claim with hour company that sent out a refurbished phone. The phone at first would not turn on the first 2 attempts of holding down the power button. It was placed on the charger, and after 10 minutes it came on but it looked to have 50% battery. After that it dragged to go through the set up screen so we sent that refurbished phone back. I am not happy with my insurance carrier.

My phone was stolen on a beach in Barcelona during my Summer Eurotrip. When I came back to America and I was sad and anxious about not having a phone, but Asurion was able to send me a replacement device within 24 hours! The process was simple and convenient. Asurion has been reliable in the past as well!

Being insured and paying a monthly fee and a deductible sure beat paying for a new phone. I destroyed another phone accidentally 3 years ago and was not insured. This was a big difference. Fast replacement with an identical phone was great. Highly recommend it.

Thank you for getting my phone to me fast and with ease. I will continue to use Asurion phone service for all my devices. I have been using Asurion for almost eleven years. There's no other service I would use, it's the best insurance. It's that simple.

Have never had a problem with you guys. I have always been taken care of without any problems or complaints. I would recommend you to anyone, anytime. I’m glad that I have this service. It has come in handy several times for me. I’m glad I have had the opportunity to be able to get this service.

The replacement phone is awful. Cannot hear... volume very low. Does not have the same connection as my old phone from my house. Cannot receive emails promptly. It’s terrible. If it’s your plan to force me into buying a new phone... It’s working. I will never use your company again!!

The timing of the replaced device was fantastic. I was out of town and you got a phone to me the next business day. Now that I've had a refurbished device, there are problems with the light sensor on the front, which can happen if a refurbished phone gets a screen replaced. Because of this, I can't make complete phone calls, and my screen brightness is always incorrect. I've been very frustrated since I believe "refurbished" phones are supposed to work just as well as a non-damaged device.

Quick replacement with no downtime on my phone service. I had a Samsung that would no longer work due to damage. I was able to get a temporary from Verizon and had a new Samsung within 24 hours. I would highly recommend Asurion at phoneclaim.com.

It was an all around Great Experience with replacing the phone. The customer service people were very friendly, accurate and knowledgeable in what was explained to me. They answered all my question with great ease. So I give you all a thumbs up for doing great in the help with my phone...

Glass on Galaxy S8 cracked and chipped. Submitting for claim was quick, simple and convenient. Replacement phone came the next day. Replaced quick and easy with Asurion. Great prompt service. Easy and convenient. Adequate time allowed to backup and return damaged unit.

The service for returning my phone was excellent. My phone was received on the date I was given. Also when I returned the damage phone the post office scan it and I was on my way. You all were gave excellent customer service. I want to thank you all for everything.

Received replacement phone quickly. Excellent service. The new phone is exactly the same as the one I lost and works great. It was unfortunate that I had to use the insurance, but was glad I had it. It was much better than having to pay off the phone I lost and then having to pay full price for a replacement phone.

I had the worst customer experience with Asurion. It took 2 weeks and over 10+ calls to even talk to a rep and process my claim. I was hung up on by an Asurion rep, transferred numerous times, and was told conflicting information from each rep I spoke to. I would not recommend this agency to anyone.

I recently had a insurance claim and the application process was very easy. It was done on my computer. The time we had to wait for the new phone was exceptional. It arrived the following day. I am glad I have insurance with Asurion.

Everyone was helpful. I called many times and your staff was very pleasant. Only thing I would change is when you say I SHOULD HEAR FROM SOMEONE IN 3 TO 4 HOURS (which I did not) THEN YOU SAID 24 HOURS. Make sure it is 24 hours and not 48 hours like it was for me.

Have phone insurance for a reason. Easy, fast replacement. Was up and running in 24 hours. Very pleased with the service. It was much cheaper than buying a new phone. I highly recommend getting insurance on your cellphones especially if you have kids on your plan.

Recently had an issue with my IPad not coming on. Tried to remove battery to reset and screen shattered. Called Asurion and they determined it was covered. This was Saturday and by Monday I had a new one at the house.

My interaction with the agent on the phone was friendly, respectful and the agent was very helpful. He walked me through every step and made the process very easy. The phone arrived exactly when it was promised. I would definitely insure my electronics through Asurion again in the future.

I broke my iPhone 6+ and had Asurion. They replaced it with a refurbished phone which then had a faulty camera. Apple would not service it under the recall because it was refurbished and Verizon wouldn't assist. With a high deductible of $250 for a refurbished phone, it's not worth it! Of course, they don't tell you this when you buy the insurance policy. Go direct to Apple or another manufacturer for insurance.

From beginning to end, this was a very simple, stress-free transaction. Very lucky this was available through Verizon, even at an extra cost. One hundred percent worth it. I entered my info online, no pictures or excessive info required. New device arrived quickly.

The customer service representative was courteous and very helpful. She was very knowledgeable in her position and took care of my situation in a very timely manner while on the phone (YAY). She asked me if there was anything else she could help me with and wished me a great day. I received my phone extremely fast which was greatly appreciated. Great Service.

The process is easy and painless. The phone broke, we contacted Asurion and she had a her "new" phone in less than 24 hours!! It was easy to transfer all her contacts and pictures. It was like the phone was never broken or unusable!

The phone that was sent to replace the insured one hasn't worked properly since I got it. Maps seems to think I'm in a different location no matter how many times I try to update it, and I constantly lose GPS signal, plus the phone overheats when I try navigating. Photos don't work properly either,

What should have been a simple claim turned into a multi-week affair when Asurion refused to acknowledge that it is entirely possible that the account holder is not always in possession of every single device. The account holder, who has never even seen my device, was forced to fill out all forms, pretend he knew what happened to the phone, and spend his own money to mail the replacement to another state. Asurion really needs to evaluate how to serve families better.

Asurion is very easy to deal with as far as replacing a phone. The customer service was excellent in getting all the information in one phone call. They told me that the phone would ship out that day and we would receive it the next day. Phone delivered by 10:00 am the following day. Great Service.

I called explaining that I had dropped my device. It was cracked, lights were flashing, and the screen was blacking out. The person I spoke to was very receptive and made sure to mail a new device the same week I filed my claim. It was nice to know that I could count on a replacement so quickly.

Asurion was so helpful in assisting me with my claim. They took all of my information over the phone and my claim was processed immediately. I received my replacement device the very next day. The representative was very helpful and knowledgeable and made sure that I understood all of my options. Would definitely recommend to others and will use personally in the future.

The replacement phone I received was having trouble connecting to my bluetooth in my car. The rep did try to fix it but unable. They quickly decided to send a replacement device. Also seems to be in person service, accommodating and fast.

Next day shipping is a lifesaver. When I got my phone everything looked good. There are 2 spots on the screen that are a little different than the rest (something with the backlight or pixels) but really aren’t big or really bothersome. 2nd phone I’ve replaced through Asurion and I’ll never not have it.

The Asurion Team acted promptly to replace my device! I received two phones when the first's screen was too small for my eyes to read. The second was better and since I was not able to get the biggest, latest larger screen phone produced as my replacement. The larger screen phone that I had been discontinued and apparently I did not qualify for it?

Efficient, fast, professional - everyone should have the opportunity to experience Asurion's exceptional service! I can't say enough good things. I have used Asurion for years now (teenagers!) and I honestly have never had an issue ever with service, replacement parts or the all around experience.

My phone was damaged and needed a replacement. With the help of the Verizon store, some paperwork was filed documenting the damage and a replacement phone was authorized. The phone arrived the next day and programmed and activated. Less than 24 hours had elapsed and I had a working identical phone. Very impressive!!!

Outstanding customer service. Impressive in this day and age. Fast and easy communication is a lost art in customer service. I have used your company in the past for travel insurance and also had a very pleasant experience. You should be proud of your management team as well as your frontline performers.

Cheaper... Looked into getting screen fixed and that was $400, for $150 I got a brand new phone not a refurbished one which was great. Next day shipping was on time. If getting a brand new phone every time I made a claim was an option I would choose that option over getting a refurbished one.

I dropped my phone and the face was cracked, it was replaced with a new phone. Within 1 day had all contents downloaded into new phone. Even contacts which I was afraid would be completely lost. Like some others I do not have this valuable information recorded anywhere else.

I had trouble getting replies to my questions. It was a frustrating and upsetting experience. It miraculously turned out okay in the end. Also, the web page was not very easy to maneuver. I repeatedly had to start over again. Again, it was exceedingly frustrating.

Got my new phone in under 48 hours and upgrade for free. Thank you very much. The guy I talked to handle it very professional. The only downfall is you were supposed to send me a cheap case and did not get but have a OtterBox now. Thank you very much again.

Outstanding support. Very knowledgeable people. It took only two phone calls to complete the claim. 1 (establish the claim), 2 (follow up to settle my claim). Everything went smooth, as much as I understand. This was a wonderful professional experience. No issues with my claim.

Fast courteous service. Very pleased with the service provided. Connecting online was easy and filling out forms was easy and questions were straightforward. Will definitely recommend your service to everyone I know. I will always have your company protect all of our mobile devices.

It's wonderful to be able to get a new phone when yours is broken except when they send you a refurbished phone and it breaks two days later. The shipment is fast, and thankfully I was sent a brand new phone in the box the second time. Unfortunately, my cellphone is my only line of contact and when you pay $150 to receive a new one you expect to be reliable.

The person that helped me through my Asurion claim was a class act and very very helpful, from beginning to end, they helped guide me through the whole process, from answering questions about what information was needed to helping make my claim as easy and smooth as possible. It is greatly appreciated!

Very satisfied with the response and the results. Completed in a timely manner. Support team was very courteous when I needed assistance in processing my claim. I am glad that I made the choice to have my phone insured through Asurion. I have discussed my experience with others and they were amazed at timeliness of Asurion response and my satisfaction.

I submitted two claims for two LG GizmoPal 2 devices under claim ID ** and claim ID **. One was successfully returned, however the other is still pending for over a month now. No one has contacted me on my device return. I need it.

It was easy to submit my claim and I received my replacement phone the next day. Sending my phone back was a simple as stopping out in the provided envelope. I did call customer service once and they answered my question quickly.

I was truly amazed a new phone was at my house within 24 hours. Since most businesses don't follow through on their promises I appreciate that Asurion was on it. The service rep walked me through the process to deactivate the damaged phone. Thank you.

I received the replacement phone the very next day as promised by Asurion. Great customer service, very efficient & timely. Thank you very much for your speedy assistance & awesome customer service. I would definitely recommend a friend to Asurion.

I have had Asurion insurance for many years with my phones. If I have ever had to use it, the process has been very painless and simple to navigate and complete!! It is very worth having! I will keep this insurance as long as I and my family have phones!

Left my phone at a restaurant in Taormina, Italy. Was able to locate it under "Find My Phone". Contacted the restaurant and they said I could come and pick it up. Unfortunately I had already boarded my ship to Greece. Emailed them & ask for them to mail back to me in the US. After waiting more than 2 weeks for the return and not receiving it, I filed my claim for replacement. Rapidly received my replacement and approximately a week later I received my phone from Italy which I returned to Asurion. Currently waiting for a response that the phone was received and hopefully at least a partial refund of the money I sent for the replacement.

Yes I would recommend Asurion to a friend. It is stressful enough when you have broken device. It is nice to know the replacement through Asurion will be a non stressful process that gets delivered extremely quick. Your online process for replacement easy and your response is very fast.

The customer service person I spoke with was friendly, efficient, and very professional. She was able to facilitate my replacement quickly and easily. It was simple to return my broken device. The new device is great. The only problem I have with it is that the battery still drops from 15% to dead within about 2 minutes. So I think I was probably sent an older battery. Other than that, the Asurion service was fantastic.

Easy and fast solution to a disaster! One form and that's it, next day replacement phone, detailed instructions how to activate and return the not so nice one anymore! Also plenty time given to sent in old phone for people like me that don't want to let go!

Was very happy with my replacement phone. Fast service on delivery. I don't have any trouble so far with it. Like the communication upon delivery of phone and return confirmation. I will be recommending the Asurion service to my colleagues and relatives.

The process took a long time having to wait for emails for each step instead of being able to get things handled quickly which made me wait an extra day to get my replacement. Also, my phone wasn't available so I had to choose between an iPhone 6 in color I didn't want or an iPhone 7 with less memory. I can barely use my new phone because of the small memory it has. I would have been much happier with an actual replacement of my phone.

It was quick receiving the phone but the phone only worked about a week and then they sent me another replacement so it was alright experience. But one thing they messed up on is I lost my phone so I had nothing to send back to them and they keep trying to charge me for it.

I called to get a replacement phone as my previous one was dropped and stopped operating. I received my new phone within 48 hours. Overall, good experience. Not as happy about the co-pay for replacement of $150. The experience was pleasant and I got a brand new replacement which works well.

The first phone I received wasn't working properly. When I requested another phone, it was put in the mail promptly without question. The second phone has met all my needs to be reconnected with the outside world. I'm very thankful that my coverage was current on my phone.

The customer service experience was great, but the timing was quite off. We were told to be there by 10:00 and your guy came at 9:25A. Then we were told he would be back at 12:30, but came before 11:45. Thank God we didn't leave, but ended up waiting a little over 2 hours.

Asurion is great, I have lost many phones over the years and all of my experiences have always been positive. This latest goof on my part was solved in 24 hours. They had me a new Samsung s6 in 24 hours ready to activate, awesome! Thanks guys!

I was very pleased at your service. I got the impression that I was getting refurbished phone and It seems to my untrained eye that It is a new phone. Your expediency in sending my replacement was well above my expectations. JOB WELL DONE!

I was not reconnected in 24 hours as you claim. My phone was lost on Saturday and I did not get the replacement until Tuesday at noon. Your claim of next day shipping is bogus. Your website is terrible. I filled out the same form at least 10 times. Every time I clicked Submit, it would spin for a while and then bounce me right back to the beginning and I had to start all over.

Had a broken Samsung Galaxy S7 and Asurion was very FAST at replacing it, within 1 day of filing a claim! New phone came with easy instructions and a return envelope to send the broken one back. It was so easy and much appreciated.

Received my replacement in 2 days as promised. Phone works great! Process was easy and fast. I still think the deductible is too high. When I signed up it was $49. It should have stayed there as long as I was a current customer. But it is what it is.

I dropped my phone and cracked the screen. I never had to replace a phone before so was worried that I would get hassled about it. No worries. My phone was replaced quickly and the directions were easy to follow. I felt like a valued customer. The person I dealt with was very courteous and professional. The new phone is working great. Thanks so much!

The replacement worked great but it came the wrong SIM card. I had to go to the local Verizon store to get the correct one. Causing me to pay $10.00 but I was able to get a bill credit for the amount. It was an unneeded hassle.

Had cracked face playing golf. Had new phone the next day. Cost $99, but new phone is guaranteed for 12 months no matter what happens to it. Couldn't be happier with the replacement phone. It was a better model than the one that was damaged.

My son lost his phone in a lake and his replacement phone was received 2 days later. It was a simple and hassle free process to file the claim. The new phone is working great and there was no issue restoring his contacts from the last backup.

Best service ever. I have had Asurion for about 4 years now. I've had 3 phones replaced. 2 Samsung Galaxy 7 for a 100 deductible and 1 Samsung Galaxy 8 for 200. I honestly don't know what I would do without it. Quick phone replacement and hassle-free!!!

Everything was very fast and correctly. My experience was a good one. The convenience of the return by doing it online was so easy to follow which was refreshing. This review and having to do a minimum number of words was harder than the phone return. Would suggest changing this part.

Quick and easy turnaround. Much better than in store experiences with Verizon Wireless. Liked the overnight shipping and having my phone within 24 hours after claim filed. Liked the easy online service. Instructions once I received the phone was easy to follow as well.

The claims process was a convoluted mess. I've filed car insurance claims that were less of a headache. My replacement device is also failing. Terrible battery life, and the fingerprint sensor is failing, which something to replace this failing device will be filed when I have the time. This has been a terrible experience all around.

Was a little overpriced as far as getting a refurbished phone but overall I am happy to have my functioning phone back. I would definitely use this service again. It was easy to use and understand and they kept you very updated during the whole process.

Customer service was excellent. Helpful, professional and efficient. The replacement product was not holding a charge and needed to be replaced with another phone. Made the process of getting a new phone a little longer and more complex. But in the end, happy with the replacement service.

I was impressed with the quality of service and the ease of making a claim. It only took a few minutes and everything was done. Great process, I loved being able to do this process online and not having to call and be stuck on hold. Quick and seamless process. Great job!

It arrived a day late, but overall the experience was easy and pleasant. This was our extra phone we had purchased for our granddaughter, it was either lost or stolen while she was in CO. We find the deductible slightly expensive, but better than having to purchase a phone outright. Thank you.

The replacement phone buttons don't work. It makes it difficult to enter the passcode or write text. The process to get a replacement was seamless and quick. Yeah to Asurion. It is the device that has challenges. I wish I could replace it.

Did not have my phone. Send a lesser phone. Battery life was not acceptable. Still had to pay out of pocket for a duplicate phone. Will not EVER buy insurance again and have already had two of my family agree with me. This service sucks!!!

Great experience! Had another phone delivered the day after mine got lost. Sadly I never recovered the lost one. But was able to download all my info to the new one. Would recommend Asurion to everyone. Great service, friendly and helpful on phone.

24 hour turnaround in receiving a replacement iPhone 6. Support was very polite in activation process. New phone was restored from back-up and activated in less than 3 hours from receipt. This is an essential service if you have teenagers with smartphones.

I was at a social gathering and when I went to leave my notepad was nowhere to be found. I contacted Asurion and filed a claim. That was on a Saturday. The following Monday my replacement notepad was delivered. I'm very happy with their service.

My daughter's grandmother broke my daughter's phone and I was able to call Asurion and get a new phone shipped out to me sitting a few days... Super fast and reliable service. I would definitely recommend this to friends and families.

I was very happy with how easy it was to file a claim and how quick the replacement came. I don't like how much the deductible is seeing how we pay so much each month and hardly have to use the service. But it's better than paying full price for a phone. Returning the phone got a little complicated because our service provider said we don't need to send it back because we went into a store and he saw it was broken. Fortunately Asurion gave us a courtesy call about returning the device and is sending us a replacement label to send it back.

Phone was replaced with a refurbished one. It was not worth the money 11.00 a month and 150.00 for replacement. It was a Samsung 4 on top of this. Just something to think about. They did replace it within 3 days so that was a plus.

Prompt delivery and easy process. The replacement phone is slow in function compared to original phone. Not sure it was worth the $150 deductible fee. In general pleased with the process, but quality of replacement is not great. Has me questioning whether paying for insurance is worth it overall.

I was able to do almost everything online until it came to putting in my physical address. It stated that it didn't recognize my address as being valid and I needed to call customer service??? When I called the recorded message stated it would be a longer than usual wait due to the hurricane. I stuck out the wait and it was worth it as my phone was to me in one day. I understood the long wait, while waiting I felt so fortunate I was dealing with a lost phone. My prayers went out to all the people who were dealing with life altering situations and tragedy..

I file my case that I lost my phone that I use for my business at all times. Lost it at night. Called the next day. The person that answered was very helpful. Just paid my fee that’s required from my deductible and it was replaced the next day with no problem. Just had to call and they took care of it.

My tablet's volume buttons fell off and I was unable to find them to have it repaired. I contacted Verizon which put me in contact with Asurion and within in minutes, my tablet was being replaced and sent within 24hrs-amazing! Awesome customer service!

You've done exactly as you were supposed to do. Hassle-free. You made it smooth and easy to get another phone. I think your service was well worth what I paid for it. I will continue to keep the service as long as I have a mobile phone.

Thank you for getting a replacement phone out to me so quickly. The process was quick and simple and you made my son very happy to have a new phone again! I feel much more at ease knowing I have Asurion in case this should happen again.