Asurion Reviews

I although a little pricey, I would recommend insurance coverage through Asurion. I couldn't load the online claim form, so I called instead and the help I received was great. No regrets, just fantastic service. Easy to get the claim for a replacement phone completed and the new phone came quickly.

Excellent customer service. Claim was very easy to file and the process was very quick. I received the replacement item the very next day. I’m sure glad I have Asurion???. You should definitely give them a try, I guarantee you will not be disappointed.

Incredibly seamless insurance experience. Phenomenal customer service and support, expedited replacement product shipping with paid return labels for postage in the case of replacement/return devices, and a very user friendly website. A great experience across the board. I absolutely recommend this process.

That I was able to have my phone replaced quickly. Especially when I just recently purchased my phone. Not too mention the low deductible I paid. I have had no issue so far regarding my new phone that I purchased from Verizon.

Put in my claim for my phone. Options are through website or call it in. Accidentally dropped it and cracked the screen. I went through website, easy to understand and no hassle. Directions explained the procedure. Questions answered. My claim was approved and informed me my new phone is being shipped. Received replacement and shipped off old one.

Fast dependable and reliable customer service. Easy to understand insurance terms and warranty information. We received the replacement pretty fast. I guess that's why we've paid for over twenty three years to AT&T. We have always been satisfied with this company. Thank you very much.

The process was seamless for creating a claim through set up of the replacement phone. I was able to start the claim online at my convenience. My replacement phone was shipped the same day. When I called to authorizer the phone, staff were very knowledgeable and helpful.

The representative was very efficient in providing information to me. The replacement phone was promptly received by the next day as promised. I would highly recommend taking out insurance on all devices. All my questions were answered and I felt very satisfied with the service.

The service was great and timely. The phone arrived overnight which is what we needed. We were also able to get the help we needed from the Verizon store. It was turned on and the information came over from the previous phone.

Asurion did everything they told me they were going to do. Awesome! Service was fast, the staff was friendly, courteous and knowledgeable, professional. I would recommend Asurion to my friends. My device was shipped in 24 hours. So far so good. Asurion keep doing positive services.

Phone replacement for phone that had shattered screen and was inoperable. Customer service was great. Fairly easy to file a claim. I would recommend this service to anyone. Glad we pay the monthly fee to have this just in case.

Every detail happened just as it was stated during the phone conversation. The phone arrived on time just as promised. And the gentleman that helped me set it up was very knowledgeable. All went just as was expected, great job.

My I phone 6 got wet, would not power up, I feel sure I have lost all my pictures and personal information... I have requested that upon receiving my wet phone that a Rep from the insurance company to save if possible and send to me, or delete the content of my wet phone, And I think if this happens that this company truly is worth every cent we pay them. So far my experience has been great.

Good, fast service. Wish deductible had been lower. Sort of an accident. Forgiveness for first time. That being said, rest of service was good. Also wish there was more should for color of phone. Would recommend.

My Apple Watch broke. I called Asurion and made a claim. They had a new watch at my door in less than 24 hrs. My watch was a series 3 and it was replaced with a series 4. The whole process was very easy and I couldn’t be happier with the way Asurion handle my claim.

My iPad was lost or stolen during a recent vacation. Within 24 hours of contacting Asurion a brand new iPad arrived and they contacted me to assist getting it activated and restored from a backup! The entire process was simple and smooth and absolutely hassle free! I was extremely satisfied with my experience with Asurion!

Everything went smoothly as possible. Filed my claim, phone was here the next day. Didn't have any issues restoring my device. I am very happy with the services that were provided and would recommend them to friends/family. Thank you for all of your help.

Quick and reliable service, very happy with how easy it was to get a replacement phone. It was also very easy to transfer old phone to new phone. I am so grateful I had this protection plan. Thanks for such great service.

Very excellent service! Although it was late in the day new phone was in my hands within 24 hours. Filing out the claim was quick and simple with no side steps to go through. I would recommend all new cellphone buyers to opt in for Asurion’s Insurance!

The delivery next day, this was incredible. Couldn’t believe it. The activation was super easy. Didn’t have any problems. Love the service and the easiness of the whole process. Definitely will recommend to friends and family. Thank you. We have been with AT&T for many years and have been grateful for always been there when we need them especially when it comes to replacing our devices.

It was easy and fast filing my claim. The problem is first replacement phone didn’t work. Getting a second replacement was fast and easy. The downside to my experience is that it took two replacements to get a working phone. Also, I am disappointed that replacements are not new equipment but rather reconditioned phones.

I had a lost phones so I called Asurion and was treated like a valued customer. They took me through the process and I got my phone. I was very satisfied and would use Asurion again. I would recommend Asurion to my friends. Was glad I had the insurance on my phone.

Great job. I think the copays is too expensive. I didn't like having to for 200 for a deposit since I pay the insurance every month. The service is pretty efficient. If your company would lower the deposit is would give 5 stars.

The process was fast and easy and the phone arrived when promised. The instructions for activating were included and easy to follow. My only regret is the screen didn't qualify for replacement, instead I had to pay 80.00 dollars for a new phone.

Great experience and phone is fine but I left the box with the manual, quick start guide and RETURN ENVELOPE at the Metro PCS store! Can I get another return envelope? Thank you! NOTE: Carrier is Metro PCS but that is not given as an option! (This is why rating is good and not perfect.)

Everything was great and was handled professionally and quickly. The company helped me out and it was easy to send the phone back and to get my new phone set up. Thank you for your support and for the insurance program you offer. I would recommend to a friend. I did not have any issues getting my new phone or any complications.

Amazing service and speed. I got my new phone delivered to my front door in thirteen hour of filing my claim. I am very happy with Asurion. I have had Asurion with every phone I have owned, and they have always gave me top notch service. Well worth having.

Everyone was professional, efficient, courteous and fast. I was able to get someone on the phone quickly, have my request addressed, and assure me that the phone would be to me without delay. The representative was understanding of the timeliness issue and I felt that she empathized with my circumstance.

Claim was filed and processed within 1 day. I received phone within 2 business days. Set up call was quick and efficient. All around great experience. Would recommend to friends to purchase the indusbce coverage. Good job!

My IPhone 6 would not hold a charge. I went to the AT&T store in Norton, Virginia. The technician told me I had insurance and how to make a claim. I filed a claim on Saturday and received a replacement phone with much more memory than my phone (16 upgraded to 64) on Tuesday. My local store even set up the new phone. I am super pleased!

Great service. Friendly, convenient and easy process. Made it very fluid to get our replacement device while also showing us how to turn in our old broken device as well. Would definitely recommend this to a friend as well as use your services again. Thanks.

Great service from Asurion. They made it super easy to get a replacement iPhone 8 Plus. Got my replacement the next day and I had only filed the night before. It has a one year warranty in case there’s a problem. I’m very satisfied.

I called about my iPad and said that it had been broken. The info was received and I told that a new one would be shipped to me. Well, I had no idea that I would receive it the next day. Forgot to say it, but, the customer service was excellent. Thanks for making my life easy.

We got a replacement phone less than 3 weeks ago and the audio on the phone stopped working. Speaker worked but not if you hold the phone to your ear to hear. The customer service rep had us install the IOS update and reset the phone. It worked! She was very professional and patient in getting this resolved. So glad we didn't have to replace the phone.

Great must. Was received in two days and it was very convenient. My claim was handled with care and consideration. I appreciate everything this company has done over the years with various cell phone claims. It is a easy process and it does not take up too much time.

Everything went smoothly. The deductible was almost half the cost of the replacement phone if purchased today which is a bit high. The processing and communication was very good. I like the new phone but it would have been great if I had a choice of replacement phones.

Made a claim online, followed the prompts and my new phone was shipped next day! The only suggestion is I would like to have been notified that you received my damaged phone! Very easy and user friendly. I didn’t have a working phone so I had to do everything online and it was very easy to works.

Very fast service. Great customer service and easy to fill out claim. Item came fast and was easy to set up. This is the 2nd time we have used this company and would recommend them to anyone we know. Would use again.

My daughter broke her phone - completely shattered both sides - and five minutes on the Asurion website and I had a new phone on the way. It arrived in a day's time and we were very happy with our experience. Thank you.

The person at the AT&T store did not complete our insurance claim like she said. When I called Asurion the person helping me was great! He made sure making the claim was completed. The phone arrived in 2 days just as expected. Thank you!

My daughter broke her phone, I took it to the store and they gave me a number to call to get it replace. Replacement was quick and easy and she received her new phone the next day. Fast service that I would recommend to a friend. Thank you so much for making this process simple and easy.

4 stars instead of 5 because the first time I spoke with someone they stated that they did submit the order when in fact I had to call back and request again. Other than that service was excellent. Received my replacement still in great time with great help with everything.

EXCELLENT!!! EXTREMELY PLEASANT EXPERIENCE. Very prompt, courteous claim handling. Received the replacement very quickly. Setup and activation was easy and flawless. I am so happy to be a subscriber to the Asurion Program, gives me comfort and peace of mind that you are there and are a very competent Organization.

I waited a month to try and find my lost phone. When I finally gave up, I placed a claim. I was happy I did because I quickly got the same phone. Great job! I was amazed at the quick turnaround and ease of submitting a claim.

I'm with MetroPCS and I like my phone but it still gets hot and it works. It came really fast and the customer service was excellent. I was able to understand what they was saying and I really like it.

Could not have been easier or faster in the process. Very happy to do business with you. Knowing that you're there to take your of my cell phone needs makes me very happy. If I need you in the future I know you'll be there for me.

Everything was handled well from the reporting to the upload of documents to receiving and returning. Thank you for a great experience. Wasn’t without a phone for a long period of time. In fact after uploaded the papers the phone arrived the next day.

I had a bad experience the initial time but I was trying to do the claim online and chatted with someone to see if I could get a different model phone. They did not complete my order. When I called it was handled appropriately and I have my phone the next day.

The experience was great, very little problems with getting a replacement phone. The first phone had a glitch and was replaced with no hassles. The return envelope was great and the personnel were easy to talk to and very helpful. Would recommend your services at any time.

The experience was very frustrating. I live in country and don’t have a computer and was told I had to print a document- sign it and then also take picture of my driver's license and then fax (I have no fax machine) back to you. This was very inconvenient for me and caused anxiety!

Phone was damaged in an accident. The replacement came within one day. All was good with new phone. The right brand and color. I am very satisfied with the service. The insurance claim was processed fast and easy. I would recommend Asurion to friends. The insurance is worth it.

Service was quick and instructions for setting up the new phone easily connected to my service. Would recommend this insurance for anyone can have an accidental loss or damage. Web page could be more user friendly and repopulate user information.

I called about my screen messing up from a recent screen replacement, we tried a few things to get it working properly but when it didn’t they instantly understood & said they’d send me a replacement phone, the phone shipped that same night and arrived the very next day. Very helpful and quick.

I dropped my phone and shattered the screen. I put in my claim at 9 pm that day and by noon the next day I had another phone delivered to my front door. So overall my experience was good, no fuss and quick.

The claim process was easy and quick. Once the new device arrived the call to Asurion to reactivate went off without a hitch. The representative was knowledgeable and friendly. She stayed on the phone with us until everything was back up and running. Thank you!

Fast and easy website to make a claim. Super fast delivery. A+++ service. Thank you. Wish I can insure everything I own with your guys I would sleep better lol. Would recommend your insurance company to anyone. Thank you for being professional.

Yes, I would definitely recommend for friends and family who have Verizon to enroll in the insurance to avoid frustration and loss of cash. With Asurion, you avoid a lot. Thanks for helping me out with my issue. I had more than a month without device and paying for service.

Thank you for helping me out, best way of dealing with a broken watch. No problems, just happy. I got a good and working watch again. A++++++++++ the only negative I had was the process was a little confusing, I wasn’t sure what they were asking me when I turned my device in.

I can honestly say that the entire claim process from A to Z was as simple and quick as you could ask for! Had my replacement phone within 24 hours of filing the claim... And the return process for my damaged device to be sent back was just as easy as getting the replacement device!!! 5 STARS... TWO THUMBS UP... And an overall EXCELLENT experience.

Once I filed a claim, I received my replacement on the second day, the lady that helped me activate my phone and transfer my information was great. Thanks for your support. I hope I don’t have any more problems, but if I do I hope I get the same rep. It’s been a long time since I’ve had someone as helpful as her, thanks again.

My question and service answered very sufficiently, everything was great. My device arrived within the amount of days I was told. My device was in excellent condition, I rest and started using it immediately. Just in case you have to consult with your your call will be answered.

Fast response to get me a new phone. Because of the nature of the damage to my old phone, the data transfer to the new device was complicated. Customer service was very helpful in this regard. Thanks for all the help.

Asurion was quick and easy, I had no problems placing my claim and I received my new replacement in 2 days. I was completely happy with how fast it arrived. I had no issues being able to get online and figuring out how to work the website.

Fast service, I received my replacement within 24 hrs. The process was easy. I was able to connect my phone service right away with no problems. Website should have more information. It looked plain and confusing. I would recommend this to my friends and family.

Good service with the phone conversation and the communication was very good too. The representatives were very helpful and courteous. My dog is really cute and now I'm able to take pictures of her on my new phone. Yay.

After my wife’s phone was stolen, within 3 days, she had a new, replacement phone in her hands. She was happy... and because of that... so was I. Thank you Asurion. I would recommend your services to all my friends and family along with anyone that asks!!

I had a problem with the GPS in my iPhone 6s which I have had for over 4 years. I submitted a claim which was handled right away & received my phone the next day! It was the same phone only with more memory. This was great & it came with a SIM card already installed which made it quicker to set up & use.

This claim probably could have gone either way based on an error on my part, but the representatives were understanding and helpful. They worked well with Verizon and quickly completed my claim with minimum hassle. I would definitely use this service again in the future.

The customer representative did a phenomenal job! I was really impressed with how they walked me through the process of getting my phone activated. Even, though I had already activated my phone and got majority of the information transferred over to my new phone. The representative helped me every step of the way. Thank you again Asurion for all that you do.

has the 3 years protection plan with her iPod (never made a claim). On Jan of 2019, she dropped her iPod while she was riding her bike and a car run over her iPod (nature disaster). Initially we have contacted Walmart protection plan, everything was set and we have shipped to Asurion.

We paid our premiums then when we made a claim. Asurion tells us that once we pay the $200 deductible a new/replacement phone would be sent 1-3 days and we would be sent a tracking #. PAID $ day 11. Now Asurion tells us they have no phones and not sure when phones available. Won't refund or help at all. Just stole our $$ and give us runaround. Worst customer service EVER! Lies, thievery and no help at all. Never use Asurion to ensure anything! THIS COMPANY NEEDS TO BE SUED AND SHUT DOWN. Customer service reps lie, stall + BS. Oooh and please hold for every question to be answered. Every question?

Had a problem getting it to turn on, after calling Verizon, with their help we were able to get the phone to connect to our account. They had to put numbers in somewhere, it didn't work at first, but Verizon kept trying. And finally we got service.

Service reps were very nice and knowledgeable. Phone shipped anyway but I think they had no way of stopping it from shipping. I reported phone lost and then it was found it and canceled lost claim but it shipped anyway.

I had my screen crack on my phone. I called and setup replacing it. Everything went smoothly with Asurion, my new phone can quickly, and worked as expected. Hopefully I don't need to use this service again but am glad to know it works when I do need it!

I had a problem with the first delivery. I expect better from delivery company but the problem was resolved with a quick and satisfying solution. I will definitely recommend it to a friend. Asurion is great, quick, easy and very friendly. Thanks.

Had a great experience with placing the claim and follow up on the claim. Received the new phone the next day and was able to activate same day. Return of the old phone was easy also. Appreciated the emails about the return tracking.

Great customer service and great service when you call until your product is delivered. Will recommend to anyone that needs a cell phone insurance. Even after you receive your product they make sure that you are satisfied with your product. Easy way to return the product back as well. Extremely convenient for clients.

Phone was delivered in a timely manner! Packaging was good and phone is great! Would recommend having phone insured with this company! Because of the price of these new smart phones, I would recommend having insurance! Have a great day.

Start to finish, the process could not have been more professional, efficient, and informative in regard to what my benefits were. Starting with the Verizon rep here in Eugene at our Coburg, store, to two reps I spoke with at Asurion, I could not have received better service. The fact that I was never without my phone and it was replaced in its entirety due it being new on the market, was above and beyond. Even the simple packaging to return my busted phone was simple and compact. Complete killed it! I'd give you 6 stars but then I'd have round up to 10 and you guys would be all... "What the fasnizzle, seriously, a 10?" Yep, well rounded up appreciation. Explaining my new Asurion tattoo is a bit tough to explain to my wife, but it was worth the pain! All the best!

After receiving two nonworking refurbished phones that needed to be sent back I received a new phone that works as it should. I’m very happy with the end result! It took three tries but the third was a charm.

The best service. Easy to contact. Very prompt service. Received a new phone within three days. New phone easy to use. Very similar to my old one. Could not ask for any better service. Highly recommend to anyone needing their services.

Always satisfy my claim promptly and great customer service. The new phone arrived within 24 hours and was very easy to set up. I have never had a problem with Asurion and recommend that everyone buy a warranty with their phone. Easy replacement. No problems at all with replacing my device!

The first call my item was on back order. My second attempt was 6 weeks later. The customer service rep on the second call was a great help and got my device the next day. He was helpful in understanding my frustration and quickly resolved the issue.

I broke my phone on a Wednesday evening, was able to speak to a customer service rep in the later hours, processed claim on Saturday and got new phone Monday. The information on how to process claim fast and accurate.

No signature required - After getting my phone ripped off I decided to make a claim. Everything goes pretty smooth until the Fedex drive decides to rip off my package and claim that it was shipped. After dealing with Sorry ** Fedex and their no good customer service I get nowhere. Asurion then later failed to send me another phone till they so called “investigated “. This has been a nightmare. And a headache.

Don't buy product protection plan provided by Asurion as it will not be the same as you would have thought you bought. What contract the store will provide you will not be the same as what Asurion have on your plan coverage/contract. Walmart and Asurion both misleads customers.

I was impressed with the excellent and prompt service I received and the fast delivery of my product, the form was easy to complete and submission was just as easy. I would recommend Asurion to anyone and everyone who gets new phones and or products from AT&T.

I was having trouble getting my phone to work and my carrier was not showing up. The technician helped and it worked. She was very friendly and helpful. I was very appreciative of her assistance and my phone has been working ever since.

The worst customer service ever, I hope I never ever have to deal with Asurion again. I had nothing but problems with Asurion from start to finish, not to mention extremely long hold times. Asurion gave me nothing but a hassle. It's not even worth having insurance with Asurion because of how they treat their customers. If you need insurance do yourself a favor and stay as far away from Asurion as you can.

Super courteous and professional and easy to deal with. Fast service to get the new phone. Love the company. Online service is easy to use and submitting our request was simple. Would definitely recommend to others to uses and we will use again if necessary.

We were provided with super easy and super quick service. It was completely worth the money to have the insurance. This service gave us peace of mind during a stressful time. I would highly recommend the company to anyone. We greatly appreciated all of the help and customer service we received.

Everyone was more than helpful and pleasant. The whole experience was easy and no frustration at all... I would absolutely recommend Asurion to my friends and family. This is my first claim and would not hesitate to use it again if necessary.

The lady I spoke with was very nice, she walked me through the whole process, said my new phone would arrive the very next day and it did. The company even sends a prepaid envelope to return your broken phone in. Great company!

Great Service, quick, thorough and professional! Very happy with the whole experience, would recommend to others. Did not expect to have a phone that quick during the holidays and weather delays. I did not think insurance was important and more of a hassle than it was worth. I was wrong.

Very fast service. Fair prices and fast turnaround. Support is very good in helping with new phone. I would recommend them to all my friends. It’s cheaper than buying a new phone. The customer service is great and product sent is great too.

The service was great but there was 1 thing that wasn't good at all. That is lack of instruction in the box to reinstall the sim card properly. Apart from that I had no problem. Delivery was super fast. Thank you all at Asurion.

Replacement device was sent quickly. Claim status was fast and reliable. Extremely seamless and stress free process submitting and processing claim. No real issues with the service currently. All materials came with the phone and returning the damaged phone was an easy process.

It was great service and my issue with the cracked screen was resolved and I love the new phone. I thank you for the quick turnaround in service. All of my devices are insured through Asurion and I have always had great service. Thank you and I appreciate it.

You guys always do a great job, sorry for never leaving a review/feedback. You guys are always so fast with the shipment. Make the initial claim process so easy. I’ve had to call before and the agent was great on the phone. Thank you.

Asurion provided excellent service. I am so thankful that they provide fast and efficient service. It is important for our children to have phone service and Asurion has made that possible. I would recommend Asurion protection to any of my friends and associates.

Excellent service. Fast and easy. Replaced phone without any hassles. No worrying about when or if phone would be replaced. So glad we have this service. Phone was stolen and all we had to do was report it and it was replaced.

I shattered my iPhone 7 Plus screen 8/30/2018 while covered by Asurion insurance. I could not afford the $150 at the time to file the claim so I borrowed a phone from my daughter until I could afford the claim. I continued to pay for the insurance as I was making monthly payments for the iPhone 7plus even though it was not in service. 1/25/19 I had the $150 to file the claim on the phone that I still make payments on as well as Asurion insurance payments every month- Asurion refused to settle my claim stating I only have 90 days to make a claim after I broke the screen. Not a single person in the Verizon store was aware of the 90 day policy.

I didn't have any problems with setting up the new phone. It was quick and easy to follow. The instructions to reload my old messages and intel when I called to activate it went fast and the help was real nice.

I received my replacement phone the next day and was very excited to have my phone back at 100%. Thank you for all you help and the quick response to my claim. I have children and work so having my phone is very important.

Called in to see about replacing phone. Person I spoke with was very helpful with the process and explaining what needed to be done. Was everything was completed. Phone came in a timely manner. Phone was delivered on time as of the time it was suppose to arrive. Very satisfied with your guys service. Everything was easily explained.

It was great. My granddaughter’s phone was damaged beyond repair. I put in the claim on Friday at the AT&T store and the phone was delivered on Monday with no problem. My granddaughter was ecstatic because she was back in “business” and could communicate with her friends again. There isn’t much left to say except thank you for your fast service.

When uploading claim it wouldn't let me submit. Then tried to fax it about three times each time it said that an error in communication occurred. Then called the number it said my claim had been submitted. The next morning I get a text saying finish my claim so I call the number again and was told my claim was appoved.

My experience was awesome. I had my new replacement phone in 2 days. No problems with the service. Procedure was easy and fast. I would recommend this company to anybody who has a similar problem I had. All my questions were answered professionally and with ease.

Both of the lovely folks my wife spoke to on the online chat were wonderful. They helped her tremendously with everything that she needed to get done in order to get a replacement phone. Kind and calm folks. Thanks to Joshua for getting our address validated when it wouldn't validate on the website itself.

My second time having to use the insurance unfortunate for me BUT Asurion has made the transaction a breeze. Got replacement in no time at all, and email with updates on how to program it. Will recommend the coverage to my family.

I had a great customer service experience. They came up with a prompt and acceptable solution to fix for my problem! Glad I had chosen to have the insurance on my phone. I highly recommend to handle your phone insurance needs.

I am not familiar with setting up my computer or my iPhone and was totally lost before I received help from Asurion. The Technicians that helped me were very professional and patient. They did a great job on helping me get my replacement phone set up.

Verizon guys helped me file a claim and my phone was on my doorstep very quickly. Very little down time, highly recommend Asurion, they have always been very responsive and over the years the process of filing a claim has gotten easier. The reality is our phones have become our lifeline to the world.

Asurion people were very polite and helpful with my insurance claim. They did not ask or question how this happened. I actually had to claims for 2 different numbers and they had no issue helping process both orders that needed to ship out to different addresses. I had very little hold time before talking to someone.

Very easy to file claim, I also talked to a rep - very helpful and clearly gave me my options. Had a replacement the very next day. Would recommend to anyone. We use on all of our company phones and will continue to do so. Thanks.

Wow! I called in at 7:00pm with a phone claim. It was a short hassle free call. The replacement phone was literally on my doorstep by 10:00 am the next morning! On a Saturday. How can you ask for better service? Thank you!

Always so helpful. Such quick and amazing service. It is so nice to know that when something might happen to our phones, such quick and amazing service is in place to help us. Thank you for being so easy to work with.

Awesome service. I filed a claim at 8pm on a Sat and I had my new device by Monday no problems. Thanks for your awesome service. Well worth it. Thank you again. Also customer service rep was very helpful.

I was disappointed I had to request a referral to another representative after the first one refused to honor my insurance and told me the second representative couldn't do anything for me. The second representative was helpful and able to explain to me why my claim was denied at first and what I needed to do to correct it. I am satisfied with the resulting resolution of my claim and the expedience Asurion displayed in delivering my replacement phone. I would recommend their insurance to others.

From reporting the claim to receiving a replacement phone was so effortless. I reported my phone broken online and the next day I had a replacement! And then I received the best customer service experience to get my new phone started! Thanks!

The whole process went very smoothly and quickly. The representative I spoke was very knowledgeable and caring towards my needs. I definitely would recommend family and friends to use your services. Great job all around!!

Excellent Speed of Execution. After filing claim with the help of Rep at the AT&T store, in less than 15 hrs. Only thing missed is Holder case with belt clip which was not included. Had to buy a new one.

I received the device in less than 24 hours prior to ordering it. Arrived in good packaging and was able to set up my new device flawlessly. Overall great experience. I would rate 5 stars except it was very inconvenient to send paperwork to fulfill claim. I had to send a picture of my ID and affidavit which was super inconvenient!

Extremely quick turnaround - replacement device arrived next day. Only suggestion I have is to allow folks to activate phone on their own via the website - having to call in and sit on hold for 10 minutes, then require a callback was unnecessary when the activation is a simple task I can do myself. Overall great service though - I am tech savvy so didn’t need assistance with the data transfer but great to know the help is there if needed.

My AT&T Consultant was amazing. She was very patient and helpful. She walked me through all of the steps and took the time to educate me on everything. I would highly recommend her (Taelor) and that store location. I had a great experience!

They helped me with my problem and was able to make the process simple and easy to get a new phone with no problems. I called prior to address my problem and they helped me throughout the process. Having a similar problem before, they were able to understand what was wrong and fix the problem allegedly.

Your agent was very nice, yet I had to have my daughter go on the internet to get my situation resolve. The agent needs to go thru every step. He missed several steps. They need to know we are people and the technology is so quick and not everyone understands how to go thru the process. I am not a young person and they need to have patience to assist the rest of the aging population.

Representative was very helpful. She was patient and showed interested in providing great service. There was a problem with the network at home however the wait time to get the connection running was not an issue with the representative. She was competent and understood what needed to be done.

Great and fast service. I received my new phone the next day. It is great to have a working phone. Doing the claim online was easy and quick. No hassle and got a newer model phone when I expected the same phone I had. I love the LG V35 actually better than my old LG G6.

Great experience! The only problem was that I called back within 48 hours to check the status and the rep said yes, it’s been approved but we’re just waiting to verify your address. My question is why didn’t someone call and ask/verify my address to send the replacement to. The item was mailed that day and I received it by noon the following day... superb shipping! Overall, a great experience.

Fast and speedy delivery. Less than 24 hrs after filing claim I received my new phone. I called the service center and after they processed my claim I felt a little hesitant but they fully completed their promise. Will continue using the service.

Process was easy and fast. Insurance is affordable. Employees are courteous and helpful. Replacement phone was packaged well and received in good condition. Packaging old phone was clear and easy to do. I am very happy with the way my transaction was handled.

I needed a new phone. Mine had stopped being able to hold a charge. I went into an AT&T store and they suggested I look into insurance because I do pay for it. I called Asurion and the process was super easy, from filling out the claim to activating my new phone to sending my old phone back. Thanks.

Happy with how fast the delivery for my device and fantastic customer support to help me activate the device! Glad to have them for my insurance. Will keep them in my future insurance for my carrier. Glad to have AT&T for this policy...

The process was made more complicated as my phone was lost and I was out of town. It is difficult to use google without the phone available. Other than that the experience was fine. There needs to be a way to verify without the use of a phone.

I think you all did a fantastic job. Was fast, it was secure and was just all around perfect and I thank you ever so much. I don't know what I'd have done without the insurance. I couldn't afford a brand new phone. Great company. Very friendly.

Very good experience. People from customer service were very attentive from the get go. The process was quick. The phone has worked great. I would totally recommend you to continue getting more business. I look forward to opening another claim hopefully later rather than sooner. Thank you.

Phone delivered in 2 days, online steps were clear and easy. Transferring my info was streamline. Great and unstressful transaction. Didn't have to call or seek additional information. Awesome. Great. Thank you again.

Got my replacement device really fast and it was a quick process. I would recommend it to anyone. Great service and great people. It seems as though it was a great value in comparison to the cost of a new device.

I received phone within 24 hours & was totally surprised product arrived so quick- I was on talking to someone at 5:30 pm & my phone arrived at noon the following day- no problem with reconnection & it’s got advanced features.

I have been in the military 16 years and have never experience this kind of service. Asurion and UPS are the worst. They say my phone was late getting to me because weather however in the location my phone came from there is not weather issues or in my locations. The problem was they want to fly my phone to the Midwest. Before it came to me in the GA is only 5 hours and away from point of origin for the phone. SO now after waiting for days four days my still don't have my phone and Asurion is telling me to suck it up pretty much. If Verizon had any other insurance options I surely would never use Asurion again.

You can never tell when something unexpected even bad can happen to your phone and when I lost my phone, I'm very satisfied with Asurion's coverage and customer service, always on point and submitting a claim is easy. The replacement phones came on time, shipping is safe and dependable. Having all our phones insured makes a lot of difference, thanks!

This is a great way to make your claim with Asurion. It fast, easy, accurate, and really easy way to be stress free when trying to be stress free. I have never experienced any trouble when dealing with Asurion via- email... Thanks Asurion.

Asurion has great people with good customer service. I received my replacement device within the time I was promised. It was easy talking to a representative as well as the whole process. Thank you Asurion. I would recommend Asurion to family and friends.

My experience was A very quick and easy process! I never had to talk to a live person at all. Everything was done online. They took steps to make sure that you are the actual person filing the claim also.

The submission process was easily completed online. The directions for setup and removal of data from the old device were clear and easy to follow. The return process was also easy because of the packaging and simple drop off at the post office.

The process was fast, very easy to submit the documentation in online and the review in 24 hours after that. My new phone got here the next day. Thank you Asurion for your efficient service. I will recommend to my friends.

Very easy to file and received our replacement phone quickly. However, we did receive a refurbished phone as our replacement. Which was disappointing, since it was the latest iPhone, which we paid for and have insurance coverage. The discount they gave us, since we didn't have any recent claims was nice.

I returned the used phone and the post office said they had no record of it. The rep at Asurion was so helpful and made sure I would not be charged. I really appreciate of his help. I would highly recommend this service.

Upon getting my phone stolen I contacted you guys to get a replacement. I was told that I was not covered and would need to call at&t. I dealt with this issues for 5 days. 5 claims and 50 something calls later. Numerous calls I was conferences in to explain the situation in regards of why the phone was not activated correctly and you guys would not help. Numerous times I was placed on hold to only be cold transferred without an explanation. Out of the 10-15 technicians I spoke to I would say 3 of them were very helpful and understood me. The others were so quick to hang up the phone with me and did not care to help me. I purchased insurance with the phone back in December.