Asurion Reviews

It’s irritating that you can’t get a replacement phone in store. I am also unhappy that I did not receive the same amount of GB storage on my replacement phone. Aside from those, the overall experience with Asurion was good. They were quick to finish the process and explained everything well.

Awesome customer service. Phone arrived within 48 hours. No hassle transaction. So glad we had this to replace my granddaughter’s damaged phone. From the initial call to returning the broken one was so easy. Return shipping label was provided so returning the damaged phone was so simple. I would recommend this coverage to anyone just for the peace of mind.

I have Metro PC's T Mobile. I put my claim in on Wednesday the 28th of November and I received my phone the very next day. Thank you so much for the prompt delivery of my son's cell phone. Now I just have to debate wether I should wait till Christmas to give it to him. Lol.

Received my phone quickly and was very pleased with the service. From the beginning of the process to the very end the staff was very helpful. I have had to use the insurance in the past and the service is always the same. The Best!

Purchased original phone in 2014 and purchased the protection plan. I even kept the plan when the price went up a dollar. In 2018 I cracked my screen. I filed the claim and within 3 days I had a new phone that is 10x better than my old one and I only had to pay the deductible. Even better because I had not had a claim in over 4 years my deductible was $37.00. I am so happy with the speed in getting a replacement phone to me quickly. Thank you.

I sent in my computer 10/30. I was told you’d have it for 7-10 days. I called once (on day 9) and the agent was so RUDE! She demanded that I wait the full 10 days before checking on the status... fine. I waited another 2 weeks...then chatted in. I was told because I have MDPP that I can’t chat in and have to call. Why... if I pay MORE for my insurance do I have less contact methods!? So I called in later that night... after the rep puts me on hold for a long time, she comes back and tells me that I never sent it in and demands to know who my confirmation email came from that you received my computer. I asked her who it would have come from and she said she didn’t know. I told her to go back to the rep she had on hold and ask. When she came back she said they found the computer and I’d be contacted in 1-2 days with replacement options, and if I don’t hear anything to CHAT IN....

The phone came in pretty quick and the service was outstanding at the AT&T store along with customer service from Asurion. You all were very understanding when I told you about losing the phone originally. Hopefully I will not have to use the service again but if I do I feel confident in using it.

Very fast getting back with you helping you getting a phone I was very upset about my phone they was very understanding. Everything was done on the phone and it was very convenient I had my knee phone in just a few days very easy set up.

This is so great. I love it. I lost my phone. If I don’t have insurance I’m gonna be screwed. But insurance is helping me to get my phone back. So I really appreciate it and I thanks for re-presented to offer me insurance. Thanks for that reason.

It was easy to order the phone online at my convenience. There was no need to speak with a representative. A tracking number was provided for accurate location of the phone. Plus, the delivery was quick and there was no additional charge assessed. Thanks!

ATT works with Asurion for phone claims and my mom lost her phone so we contacted them and told us what to do and how to file for a phone claim so she can get the same phone shipped to our house. So we were told that the new phone would arrive 1-3 days after we put in our request. Four days pass, and we never received anything in the mail. So Friday we call to check the status of the order and were told that the phone was delivered to our house that Wednesday by FedEx. FedEx never made sure we received our package, wrote a note or nothing. Asurion also put that FedEx didn’t need a signature. So we call in to request that a second phone be shipped to us. We were given different information by different employees.

My screen was replaced, now my phone looks brand new, the technician did an awesome job, thank you. He was timely, professional and courteous, I will definitely recommend and would be ecstatic to use them again if necessary, good job!

My son lost his phone on the way home from school. I called and filed a claim. I thought it was gonna be a long and hard process, but It was quick and very easy. The customer service rep was great, friendly and professional. I received the phone the next day which was very impressing. Thank you for the awesome job.

The process was seamless and I received my phone within a couple of days. It was pretty easy to go online and fill out all of the information. For the most part, it was a very user-friendly process and I appreciated that. It was a little bit of an upgrade so I was very happy about that. Thank you very much.

I got the phone faster but, when I claim my phone was lost not defeated, I even do online & chat with one of the agents so, I got the text to return the old phone. I don’t even have it, the only part I’m not satisfied is commendation, you can see my claim through your records. Besides that every thing is good & thank you.

Since it was my niece's phone under my plan that had to be replaced, took longer than expected because I didn't realize I had to do the claim as account holder and little intimidating to me as senior citizen. Process was fast once paperwork done however.

Fast service and phone was not damaged upon arrival. Overall satisfaction was great! Love how fast and reliable they are. I ordered phone on Saturday. Monday received email phone would arrive by Tuesday at 8pm. Phone was at my front door around 2pm Tuesday.

Easy to make the claim and hassle free. Replacement phone came within 2 days. Very satisfied. Would recommend to friends and family. The whole process was easy to do and I felt like I was taken care of. I will keep my contract and tell others to get one.

Super quick turnaround on getting me the replacement cell phone. Some issues on my part with understanding malfunction was caused probably by the damage but Asurion helped work through them. Easy return of damaged cell. The assistant that helped me was very naive.

The process was easy to fill out online. The turnaround was very quick, it was simple to return the broken item, the and customer service was excellent. No trouble activating the new phone. I can highly recommend this company, well worth it.

We had two appointments that were missed for a technician to come to our home. Finally, we asked that we have a replacement sent. We got it the next day. I called to have the service connected. Everything is now fine.

Asurion Service Plans, Inc. of Chicago, IL, will not honor the extended warranty for the Dell laptop computer I bought from Fingerhut for $149. Although I went over the terms of the contract with a supervisor, Carla, she said Asurion would not honor the warranty, and for as long as she has worked there they have not honored the terms. Total thieves - Stay away from Asurion Service Plans Inc, and Fingerhut..

The process was not difficult and the replacement phone was sent in a very timely manner. That hasn't always been my experience in the past, so I was pleasantly surprised and very happy to receive such efficient service! My twenty-something son is on our plan but lives in another state, and he received the replacement phone much faster than we expected. Thank you for making the insurance claim process go so smoothly!

I had put off getting our phone replaced for fear it would be a long and painful process. The process was seamless! Everyone was so helpful. I received the new phone within a day and the cost was extremely low. Thank you Asurion.

From the beginning to end, access to instructions for submitting a claim were easy to find and easy to follow. Communication from Asurion was clear and helpful. The cost of this insurance is reasonable. I am so glad I had this protection on the phone!

A small bowl of my food processor that I bought from Amazon on April 30, 2017 broke. I contacted Asurion on October 15, 2018, and it sent me the mailing label. Shortly after I shipped the broken part of the food processor to Asurion with the assurance that I would receive it way before Thanksgiving. 10 Days later Asurion forced me to sent the whole food processor. After many calls, and after being denied reimbursement, on November 22 the food processor was delivered to me with the big bowl broken. I called Asurion immediately, and spoke with the manager Lara who kept refusing any reimbursement.

Very happy with the rapid service and complete recovery of all apps and data! I didn't even need to get your assistance for the process; was able to walk through it before our scheduled call. The deductible is a little stiff, but that's the only negative.

I’m very satisfied with the service. I was so happy when I got home and my new phone was on my door two days after open the claim... Exceptional job. Definitely I will tell my friends about Asurion & AT&T. Thank you.

You always wonder when you buy the extended protection plans if you'll really get the service and replacement when the product breaks... whether due to an accident or just an aging product. Well, when my son fell hiking and his cell phone was the only thing sustaining injury, filing for a replacement, and the Asurion phone techs that assisted through the set up and transfer of data onto the new device worked flawlessly. Thank Asurion. You delivered on that promise of value when I signed up for the Plan at purchase.

I take very good care of my phones and had never needed to use my insurance before. My Galaxy S7 had a crack in screen and it caused the screen to be unreadable. When I took it in to Verizon, he told me since I had Insurance I should call Asurion and see what they could do. I was very happy when they told me I could receive a new phone when I was expecting to be offered an expensive repair. The Asurion team member treated me very kindly and worked with me on the replacement phone of my choice. I am extremely happy I decided to get insurance on my phone now! Considering the cost of a new phone nowadays, it is worth the extra money each month for me.

Par-Excellance! Hands down! The best services I have used. The customer service experience was wonderful. The associates were helpful, friendly, nice made the customer experience was unparalleled in every regard. When, I walked into the establishment I was immediately greeted with a kind and compassionate response; The agent went above and beyond. I would recommend Asurion to anyone. From start to finish; dealing with Asurion was amazingly easy and unfettered.

They never told me the price of deductible. I think it’s far too high. The service was fast but as much as the insurance costs that’s expensive. Everyone was friendly and delivered on time. Again y’all should be upfront about the deductible at the phone store.

Took the new phone to the AT&T store in Yucca Valley and Michael helped me out. He did a good job getting it squared away. These techs know what they are doing, Any time I, need to go to the store this is the place.

Fast, easy and simple process. I received my phone within 2 days. I was able to set a time for a representative to call me to active the new line. The deductible is high considering you pay a monthly premium. The fee should be billed to your account versus making customers pay up front.

The agent that had assisted me with the activation of my replacement device was extremely informative and gave good directions as to how to activate the new device and gave clear instructions that were easy to understand. They were also extremely nice and easy to understand and enunciated words clearly and spoke directly into the phone. When the call was disconnected he also called me right back and I didn’t have to wait and or call back and speak to a different representative.

Received replacement phone promptly. Had problems with restore but no fault of Asurion. I highly recommend carries not sale phones for which cases are not yet available. If I had a case the damage would not have occurred. Also carrier should always put the liquid glass on front and back when no cases are available. There was no damage to the front of my phone.

Was easy to place claim and it was processed quickly. Had my new phone the next day. Seeing it to was quick and easy with tech help. They were efficient and good to work with on the phone. Sending the damaged phone back was just as easy.

It was a great experience... Thankfully, it was quick, easy, and painless! The associate was helpful and knowledgeable. All of my questions were answered promptly and professionally. I felt Relieved when I left the AT&T store. I couldn't have asked for a better transition to dealing with my stolen phone and getting my replacement phone in a smooth and timely manner.

The replacement phone came super fast. I did not realize that we got to keep the phone. I thought we sent ours in and waited for it to be fixed. Everything was easy! Very, very pleased. My question now is, can I get insurance on the replacement phone?

I have service with MetroPCS. My phone was stolen. I contact Asurion and paid my deductible and my phone (the exact same phone) was delivered the next day. It was the easiest process to go through to get a replacement phone.

The claim process was a very smooth process. Really, it could not have been easier. I am so satisfied!! I have used Asurion insurance before and they have always delivered as promised. With teenagers and phones, it is money well spent. I wouldn't have phones without this insurance.

Your company was wonderful getting me a phone as quickly as possible and then setting the phone up with your techs was so easy and they are very polite and helpful. Overall a very good experience for me since this was the very first time I ever had to use my insurance for my phone... I do think the deductible was a little high since I pay insurance monthly on my phone and have been doing that for years... Just an idea but maybe for those of us that never have to use insurance a bonus would be not to charge an $89.00 deductible fee to people who rarely have to get a new phone... Thank you.

I am very happy with your service. Everything went very smooth and everyone I talked to were very pleasant and helpful. I will recommend your company to all my friends and family. It is definitely worth the monthly for having cellular insurance.

I felt that you were very suspicious of my claim at first which I did not like. After you accepted my claim as legit everything went well. I will plan on continuing to use you for phone insurance while I am in Colorado.

Awesome job on the shipping and the return process was a breeze. I was able to create an account over the phone with my Verizon representative and they took care of me quickly and efficiently. I recommend this to all of Verizon wireless carriers it really helps to have insurance coverage that takes care of you no questions asked. Thank you.

My experience with Asurion exceeded my expectations. I received timely service upon requesting my replacement phone. In fact, I requested the replacement on Friday and received it the next day. The instructions to send the old phone back were extremely easy and all resources were provided. Keep up the good work.

We got the replacement phone a day later than the guy at the store said we would. When we checked with Asurion we found out the guy at the store hadn’t completed the right paperwork. After this was rectified we got the phone when indicated.

Thank you Asurion and Verizon for providing this service. I have had to fix a cracked screen before and it was very expensive! I absolutely love the fact that Asurion comes to you and repairs the cracked screen right then and there for a savings of $29!! Again Thank you, Thank you, Thank you!! I am one pleased customer???

Never experienced a convenient service such as Asurion. Thank you for your kindness, patience and absolute professionalism. I would recommend Asurion to the whole world regarding expedited solutions handled with thought and care. Happy holidays and God bless you customers of Asurion!

I was very pleased with the service I received. The service was very easy to work with and it was extremely fast. I received my new iPad in one day. I could not believe how fast I got a replacement. I had no problems. Thank you.

If there was a 10 star option I would select it. I had a very unfortunate accident with my brand new iPhone XS Max. Asurion got me back up in running extremely quickly. I so appreciate all of their help. The service is worth every penny of the monthly fee.

I left my phone on top of my car and drove off... Needless to say it flew off and completely shattered. I had a new phone in 48 hrs up and working. It was awesome. Probably could have had it quicker but it was a weekend and I needed to get to the office to file a claim.

I was very happy with the way the claim was handled but I am not happy and completely confused because I was told that I could not use the insurance thru Asurion anymore. Why do I pay for it if I can't use it? Should I cancel it?

Great customer service. Did not wait long to speak with representative. Had replacement phone next day. They understood the problem. Glad I paid for this coverage. Phone was a few months old. You never know what can go wrong. Thank you Asurion team.

I am so appreciative of the simplicity in filing a claim, receiving my new phone, and setting it up to the exact moment it was stolen. I was devastated at the thought that someone could and would do that... more importantly that all my photos could possibly be lost. Those are of my children, one of which passed away last year. I have never carried insurance or had automatic backups and things on the cloud before this phone. I will always carry the insurance going forward. It made what could have been a stressful rest of my vacation still enjoyable. Then getting back to US and filing claim, having my phone so quick and having both Apple and Verizon walk me through resetting... Amazing through the entire process. Again, I can't thank you enough.

It was cumbersome. 1st took the phone to a full service Verizon store for help 70 miles away. They could not assist me, therefore, my phone was down almost two weeks. The insurance is bought and paid thru Verizon, go figure! Should be an easier process, local stores should help process claims and get you back up to speed!

My son fell and broke his phone. He needs it for school and we were in a real bind. You were very helpful and quick about replacing it for us. The overall experience was very satisfactory. Thank you so much.

Thank you. Very impressed, happy I got a brand new phone, compared to other insurance I had in the past. I am glad I had insurance coverage for my new phone. I was scared that my new phone would not be as new. Thanks again.

Your expert spent about 45 minutes getting me up and running. She was great. Can't thank you enough for making the whole thing go so smoothly. Thanks again and I'll be back if I need any future help with my phone.

Poor customer service. Been waiting on my claim 3 weeks. Calling every day. Spending 2 hours on the phone and no response yet. Awful on every sense shape or form. They are just a scam and I'll never recommend them. Period. WORSE EXPERIENCE EVER.

Wonderful to work with you. Helping me with the process and explaining every step I needed to take. I use my devices for work and entertainment, being without them is difficult. Your price is fair and overnight was a pleasant surprise. Thank you.

Very satisfied with the replacement phone and impressed by the quick turnaround receiving the phone. The phone was delivered to my door within 18 hours after placing the claim! I will continue to use Asurion for myself as well as my whole family.

I dropped my phone in a very deep lake. I contacted Asurion and they replaced my phone within 3 days. It was a very expensive phone and I run my business using my phone, so this was so appreciated. I will always insure my phones with them from now on. Thank you, Asurion.

I had been dreading the process, but it was quite painless. I had originally called and spoken to a representative. When I had the available funds, the app was quite easy to use. Everything was clearly layed out. No surprises, except the original model was no longer available, easy to pick another color. Replacement arrived the next day. We had a tech appt for a call to assist in the startup the new phone.

An awesome experience, it was quick and painless. I honestly couldn’t believe how easy it was. I was waiting for some sort of back and forth to get a new phone. I got my replacement phone 1 day after I filled out my claim. Highly recommend this company.

Easy peazy lemon squeezy! Thank you so much for the ALWAYS super fast delivery! I have never had a bad experience with Asurion, always pleasant and professional. Would recommend to everyone that Asurion is definitely worth every penny ~ without a doubt! Thank you again for the outstanding service!

Really good to deal with. Super helpful. The only reason I give four stars instead of five is because the first replacement phone that was sent out had a bad screen, but it was as simple as calling, and saying that it had a bad screen and we receive a new one that next day :). Wish everyone was as easy to deal with thanks a bunch...

My phone was ruined by water and I rely on my phone for work. Which made it very stressful but I received my replacement in less than 24 hours!! They made it a very simple process and stress free!! Thank you!

The device came within 24 hours, and it included very easy instructions on how to send the old device back. Customer service was fantastic and very helpful in getting my new device loaded with all of the data from my old device.

They made it very easy to file our claim, they were very quick in responding and sending replacement phone. My son was devastated and the new phone arrived two days later. We were very pleased. Submitting over chat was very user friendly and easy. Thanks.

It was exactly what I expected. Perfect, and great timing. The phone works perfectly and I am satisfied with the service. I'm glad I did this. The price was fair as well. I recommend Asurion for any friend that's having trouble with their phones and want to consider to trade theirs in. 5 stars.

Easy process, quick delivery and set up of iPhone. Including return envelope made it that much easier. This is my third time following this process with little to no issues. Only delay, if any, was due to the fact of phone needing to be put on backorder.

Honestly it would have been as cheap or cheaper for me to replace my phone screen (Note 8) at a local shop. Then I wouldn't have had to worry about switching everything over to a brand new phone. I did like that I got a new phone within 2 days of making a claim and how easy it was to return my old device. I didn't like that it cost me almost $250 to do it. I did have to return my refurbished device after a few days because there were issues with the display but I got a new phone again within 2 days which was nice. At the end of the day I have a phone that works now so I'm not too upset.

Everything was great. Only bummer that I was not able to get back the pictures from stolen iPhone to my new one. I already try through iCloud and try calling Apple but they were not able to help with that they said.

Service was quick and easy, received my phone the next day, and am very satisfied. I have had other phones replaced and each time I have had no problems, everything was taken care of without a hitch, not much more to say, completely satisfied!

I'm extremely impressed how user friendly the process was without actually speaking to a customer service representative. Personally, I feel like the $200 deductible is a steep price to pay considering the amount of time we have gone without a claim. I feel that if car insurance companies offer accident forgiveness, phone insurance providers could come up with a similar program and still make a profit from those deductibles.

Entire process was quite simple. Filling out the form was easy. I received the replacement much quicker than expected, which was a pleasant surprise. Setting up the replacement was very easy and quick. So far - this phone seems to work ok. Thank you for great customer service.

I am very happy with the new phone. Thank you very for the pleasant customer service member that I worked with. She was very helpful with the issues that I was happening and the phone arrived days earlier then I was told.

Great experience, I received my phone 2 days after my report. I have always had great service with Asurion in the past as well. Very easy to file my claim through the online service. I also receive discounts since I rarely use my insurance.

I don't know where to start. I can never get a person to talk to, they don't show up for the service call and they don't care, they already have your money. It's been four days without my phone and I use it for everything.

So happy I am ensured through AT&T! My phone broke and didn't work properly and AT&T replaced my phone completely! They also sent it via 2 day mail and I got the replacement as soon as possible. I will definitely always keep my carrier because the insurance doesn't cost too much either.

Great service. New phone was delivered the next day. I would recommend this company to anyone for insurance on their cell phone. We have used them several times and have never been disappointed at all. Great customer service. Will continue to use them as long as we have cell phones.

Dropped my iPhone XS on ceramic tile and cracked the corner of the screen. Received the replacement in one business day. Package came with a return label. The entire process was super simple from application to receipt and shipping. I couldn't have asked for a more seamless return process in a painful time in my life. :)

Super user friendly website to file claim. Fast service to receive the new phone. Easy return of damaged phone. I’m back up and running with barely a hiccup. I would recommend Asurion to all cell phone owners. Great service!

Phone received and in great condition. Asurion tech was helpful and responsive. I was able to do all of the phone transfers myself without problems. No issues except the price of phone replacement is pretty high considering I pay a monthly insurance fee.

It was very easy to file a claim. Fast response and very fast service. The customer service representative was very helpful. She walked me through the entire process of setting up my new phone and made sure all my questions were answered.

These criminals refuse to cover any claims. Please do your research before paying them to insure your phone. They find any and all reason to refuse a claim. They have even gone to lengths to send me a phone then cancel the shipment when it reaches the carrier. They then have it returned back to them. These are horrible people being paid to lie to you. We will continue to leave negative reviews daily on every consumer review site we can find. We have also met with a group of others who have had several of the same experiences with Asurion and we will be conference calling together this afternoon and I will be heading it up with making sure that all of them get on & post their negative reviews as well immediately during the conversation and all posting negative reviews since they have not done that yet.

Having my phone lost in New York City was, needless to say, a very upsetting experience. Replacement of the phone was expeditiously handled by Asurion. I contacted them on Saturday morning and had the replacement on Monday. The best way to sum up Asurion's response when called upon: JOB WELL DONE! - Thanks. Best investment I made!

Customer service was very helpful and the entire phone call didn’t take long at all. New phone came overnight and was easy to set up. I even got 1/2 price insurance charge because I didn’t use the insurance too often.

Quick, easy and accurate process from start to finish. Replacement item is prompt and minimal interruption of service creating a positive experience when an unexpected incident occurs and down time is always a primary concern. Excellent service.

The phone came fast - I returned the broken phone the next morning. The price is high to replace - not sure the insurance is worth it. Thinking of canceling the insurance. However, the experience from start to finish was great. Just way overpriced for monthly insurance and replacement.

The replacement phone came super quick. However, we had a hard time getting it activated with AT&T. However, the tech that helped us was extremely friendly and felt really bad that he wasn't able to help. He transferred us to a different department and it was activated in minutes.

So easy to use, could not be happier with the speed in which my replacement phone arrived. Instructions were easy to follow. There was options to call for assistance but I did not need any. I boxed my old phone up and shipped back the same day.

Very fast and quick with receiving our replace phone. Very easy to deal with. 5 stars. Would recommend them. Easy to fill out on my computer and no need to speak to a representative. I am very happy with my service.

Well I didn’t get the color I wanted and it was very pricey for having insurance on two of the iPhone 8 plus’. This was my first time replacing a phone of any kind and was kinda a struggle but managed to figure it all out after visiting my local AT&T store. Anyways, thanks!

Very easy to make a claim, website is user friendly and phone came the next day. You can't get better than that. I don't have anything else to say. It was as simple as that. I used Asurion in the past and they've only gotten better.

The claim process was efficient and streamlined and quick shipping was all greatly appreciated. I would definitely recommend that others use your service. I lost my iPad mini and searched the house and office and was unable to find it.

The device replacement comes very fast. The deductible is on the high side, but still less than half of replacing it. If you factor in monthly payments the break-even point is about 2 years so never keep insurance for longer than 6 months to a year. You need to submit an affidavit that your claim is true and a scan of government ID. Processing was same day and I received my device 1 day after that. Replacement is a refurbished model and "refurbished by Asurion" is printed permanently next to the phone's IMEI.

I cracked my phone screen today. I lease a Verizon iPhone 8 Plus and pay the 11.00 a month insurance fee. I was told I have to mail my phone in to get the screen repaired and be without my phone for almost 6 days. My friend in the same town had hers crack and has the same insurance plan as I do with Asurion and Verizon. She was able to have someone come to her home to repair her screen in one day. I was told that option wasn't available and not given an explanation only that they didn't know what her policy was. I told them it was the exact same as mine and we are located about 2 miles from each other. I was told it has to be mailed in. I am headed to my Verizon store to see if they can find out what's wrong. I don't see how one person with the exact same plan can get in home service in the same town and another has to mail their phone in. Not impressed with this insurance yet.

We are very satisfied with the process of replacing our damaged iPhone. Very easy online forms, print then fill them out. It was very simple to upload the form. The new I Phone came next day with info on setting it up. It also had information on how to ship back the damaged iPhone. Prepaid shipping label was included with the new iPhone.

I was very happy with the experience they answered all my questions. And they were very prompt they said my phone will be here on a Monday and it was here also went to AT&T and have them set up my phone and they were happy to do it. Thank you so much.

The customer service rep was wonderful, helpful, and efficient. He promised the phone would ship on Monday or Tuesday (today) but it ARRIVED on MONDAY! I was so excited and impressed by Asurion. I highly recommend this insurance company. Thank you guys!!!

I love AT&T and all products and services they offer!! Filing a claim and receiving my phone was a very easy process. I just now have to change all my old information to my new phone so that I may return the old phone!!

VERY quick and easy. Well done to the Verizon store, personnel filed the claim. I didn't have to do anything but send the old phone back in the prepaid packaging. When you are without the device you rely on, nothing is more pleasing than a quick and painless process getting a replacement ASAP.

Fast service, very kind and straight to the point operator, felt like I got my money's worth on replacement phone. Definitely a service worth have as long as people are truthfully and caring. I hope everyone else gets the same experience I went through.

Very friendly customer service. Very helpful and explained the whole process. Received a new phone in timely manner and also received a follow up phone call to make sure we were set up correctly and did not have any issues that need help. Very satisfied.

They didn’t give me any hassle they delivered my Apple Watch the next day! I sent it back because the replacement was not needed the watch reappeared at my residence after I threatened to call the police! Thanks a bunch for working diligent with me whenever I called!

Call representative was very helpful and knowledgeable and a joy to talk to. She handled everything I needed quickly and efficiently. I really appreciate her assistance and help in this matter. I will definitely be more apt to use services in the future.

Phone was delivered within timeframe promised. Due to conflicts on our end was not able to talk with person who was to help us with phone. Took phone to Verizon and they installed card and activated phone. Could not remember password so they were not able to download phone contacts to new phone.

The turn around time was prompt. The customer service agents were friendly and helpful. The setup assistance options were superb. The product is of quality. The accessories are appreciated. The overall experience is above satisfaction and such is highly recommended.

I placed a claim on 11/21/18 but I did not receive the replacement phone, I only got a car charger and a return label. I was able to explain my issue on 11/27/18 with Asurion and they have started a new claim. I had to make several calls but the last female customer service rep was very patience and courteous, respectful and most helpful. I would recommend Asurion to anyone every time.

Always have great customer service, I really appreciate all the help I’ve had gotten from you guys. Delivery was on time as well, didn’t really have to use the tracking. I’m really happy so thanks so much.

My replacement phone was delivered the very next day after I made the claim. The entire process went quite seamless. The instructions to transfer over all of my phones info was fairly simple too. All in all the entire process was easy.

We purchased a tablet from Wal-Mart in Ontario Canada. With warranty from Asurion. We waited over a month for a shipping label in business days when it said up to 7 business days. Upon shipping the tablet out we were supposed to have an EGift certificate within 72 hours. Or 3 business days. Well after a month and 4 business days we are told we have to wait up to 3 more business days. I do not recommend this service to anyone. Having an autistic child who learns from his tablet to deal with nonsense from workers and the supervisor is beyond ridiculous. When the shipping label could of been emailed from the start as it was over a month later.

No problems or issues when dealing with Asurion. Only bad thing was that the customer service representative spoke in a very soft voice and he was hard to hear, even after I asked him a few times to speak up. Other than that, though, all was completed to my satisfaction. Thank you and keep up the good work!!

Had me back up and running. It was a holiday weekend and up and running within 2 days. Now that I have a different phone, I guess I will have to get it covered so that I can rest assure that I will be covered!!!

I called to report my phone not working properly. They sent out a new phone in a timely fashion. I was satisfied with the experience. Hope that to have to use an insurance again but if I do it's good to have.

Great experience. Everything was quick and item was shipped quickly!! Instructions were also very easy to follow. I would highly recommend to get insurance in a phone with Asurion. I didn’t think we needed it, but with a teenager it came in handy.

Screen was cracked beyond repair. Since the model was no longer available to be repaired, we were offered a choice of two comparable phone models. The claim was entirely placed online on a Friday afternoon, and replacement phone arrived Saturday!! Great service!!

My only complaint with the whole thing was that there was only one color available. You’d think when someone spends that kind of money on something, every color made should be available. I have no complaints with the phones. They work fine. My wife and I upgraded at the same time.

Excellent Service. The customer service was amazing and very precise. The call was efficient and the phone arrived on time, The packaging was secure and I was able to replace my device in a timely manner. Asurion has a great customer service reputation and I look forward to referring them to friends and family.

I have no complaints about the service I received. My claim was handled quickly. The process easy and the results were accurate. I would recommend this service to anyone that works or spends a lot of time outside with their phone.

This was a much more pleasant experience than I’ve had in the past. The agent was concerned and kind. The agent was able to find my information quickly and place my order in motion even on a holiday weekend. I was so relieved to be able to replace my instrument in such a timely manner.

Agent was clear and concise on the phone and I got my replacement phone the next day. I am very pleased with the service Asurion provided when my phone unexpectedly malfunctioned during my busy season. Thank you for the fantastic customer service. I hope I have just as good an experience if I have to put in a future claim.

Very good service. Phone was here like they said it would be. Person I talked to walk me through everything. What a wonderful job I am very impressed. Keep up the good work guys. I know next time to use you.

I received my replacement phone very promptly. Having my old phone deactivated, and my new one activated was easy. The new phone is working great. I'm very pleased. If I need help in the future, I definitely look forward to using Asurion.

The claim process went smoothly and we received the Apple Watch in timely manner. However, we also have a claim on an IPhone X (850-251-7045), but haven't received any additional information about it. Please have someone contact us about the IPhone.

Insurance helped us get a new phone in no time. This is the second time my daughter broke her phone. I am glad that Asurion took care of it decently. I would certainly recommend this to my friends and family.

My wife's phone broke on Wednesday. We sent it Wednesday and received it back Friday. We were pleased with the response time and were happy overall with the service. It is good to know that when something like this happens, we can get things fixed quickly. My wife uses this phone for personal and business. Hopefully we won't have to go through this again but if we do, we know we will be in good hands.

I had to replace my iPhone 7+ due to issues that were covered by my insurance. I made my claim the Wednesday before Thanksgiving. I received my replacement on Friday after lunch! Couldn’t get any better on a holiday weekend.

Replacement was needed. Unfortunately this happened because a cracked screen repair was done by Asurion but a screw fell out. I have to buy another screen protector for the replacement phone (not cheap!). But at least they sent the replacement phone promptly.

I am very satisfied with your service. Everyone was helpful and I appreciated the fact the I received the new phone in a few days. My son who is on our plan, had his phone stolen. He was very pleased with the service too, and glad he received a replacement phone promptly. He also appreciated their help in activating the new phone when it arrived. We would definitely recommend your company to friends and family. Thank you very much.

The process from the initial claim to getting the phone was very smooth and quick. All of the people I talked to with customer service were very friendly and helpful. My phone arrived promptly and the set up was easy.

Service was great. On time as promised. Received my replacement iPhone. Everything was in the box. Changed out sim card and turned on. All apps were loaded and started to use right away. I appreciated the timely service with no complications.

The experience I had with Asurion representatives was fabulous. I was being sent from AT&T to Apple back to AT&T locally. This was quite a hardship as my mother had a stroke and lives with us and requires 24/7 care. The nearest Apple Store is over an hour away in Lexington and the AT&T Store we use is a thirty minute drive for us. I was becoming very frustrated but decided to call myself regarding my Apple 7 Plus phone. The first gentleman could not help me but kept me on the line until he personally contacted and connected me to someone who could assist me. That person got my claim started and finished with me receiving a new phone within 24 hours. I am truly grateful for these kind and concerned employees. Thanks so much.

Awesome service! You got me a new phone in record time and I appreciate it. Thanks for your great service. Can’t think of anything else that you could have done better. The new phone works great, was easily set up and transferred what I needed.

PAID FOR "INSURANCE" FOR 10 YEARS, TOTALED 5,000 FOR 2 PHONE. FIRST TIME I USED IT HAD TO BUY THE PHONE FOR 500 FROM VERIZON. NO success in getting my money back, complete runaround. Look under Asurion scams and you will see the 1000's of stories that are similar. Drop the insurance, save your money and buy the phone for 75 bucks online.

You guys were great. My sister's phone was either lost or stolen 3 times and you all replaced it no questions ask. I would give you a 10 out of 10. In January I will be placing you back on her phone. Merry Christmas and Happy New Year to you all.

I found this to be very easy and efficient. I enjoyed the hassle free experience. Never carried insurance on our cell phones previously. I had always assumed it would be a hassle to submit a claim. I would highly recommend to friends and family.

Phone died, got replacement in less than 24 hours. The rep on the phone was very helpful in explaining the process and I couldn't ask for better service. I only wish I would have been told it was refurbished. Thanks.

Excellent service. Received new phone quickly and Verizon was very helpful in transferring information from damaged phone to replacement phone! The Asurion coverage is fantastic and I appreciate the follow up to make sure my phone was up and running quickly. The return of the damaged phone couldn't have been easier.

My iPhone had water damage but still working. Only text and camera sometimes stuck, so I decided replacement, they send me piece of refurbished junk that was freeze all the time. I call them. They said that somebody will help me to reset my phone, what! I don't need resetting the phone. I know how to do this, I need a phone that will work without resetting few times a day, I realize that this money I paid for insurance monthly for few years and deductible I will have a new iPhone now not a piece of junk.

My phone screen was extremely cracked and damaged. When I filed my claim, I utilized the online chat and everyone that I dealt with throughout the process was extremely helpful and made the process of replacing my damaged phone as seamless as possible. I found the entire process from start to finish fairly easy and quick.

Claim was for a damaged iPhone. Online offered a different color replacement. When I called they first offered another color then a match for my original phone. Rep said it would take a little longer to ship. I said that would be fine. Received correct color replacement within original 3 days. All good! Thanks!

Quickly replaced device and was awesome at helping through transfer and activation. The process went very smoothly. The people were very easy to work with. And when they didn't have a S7 to replace with they sent an S8. I'm glad we had this.

The process to file a claim is much more complex than if I would have just lost the phone. I suggest making the claim process a little simpler for those who just damage their phone. I felt as if I was a criminal trying to steal a phone under insurance I was paying for.

My daughter's phone was inoperable as the home button had stopped working. After speaking with a representative, she had a new phone within 24 hours. Professional and speedy customer service that was greatly appreciated. The fact that I could do everything electronically was a plus as well.

Everything was very efficient and accurate. Thank you! After I made the call to place a claim the agent was very helpful and explained all I needed to know. Thanks again for all of your help. We will continue to use Asurion for all our needs.

The phone arrived the next day. It was the weekend so I was surprised. The SIM card was defective but I brought it to a Verizon retailer and they replaced it. I was concerned that a refurbished phone would not work but it works great.

All went smoothly. No hassles. Friendly customer service. Highly recommend their service. From my original phonecall they guided me through the steps to successfully complete my claim. Kept me updated by email and the replacement came exactly when they said.

I really enjoyed the customer service experience. It was fast and friendly. I liked the fact that I received my phone within days. I'm glad that I didn't have to wait that long since I needed another new phone as soon as possible.

I was pleasantly surprised that phone was there the next day. I had no problem getting all my stuff loaded and phone running in no time. I would definitely recommend to anyone having insurance on phone. Again hard to believe they get phone to house next day.

The service representative I spoke with was very friendly and knowledgeable and helpful! She instructed me that I would have to be transferred to another department first. I found that your service representatives are willing to listen and are there to help! Thank you very much! I will definitely tell my friends of the service I received.

I dropped my phone and the screen cracked. I called you and had a replacement phone the next morning. It was very convenient to not have to go to the store. One simple phone call is all it took. Thank you.

Had I bit of an issue figuring out who to talk to about using this policy. The ATT website was not helpful and ATT phone support had to transfer me to Asurion. Once we were connected to the correct person. Things were quickly resolved. Replace S6 Active with S8 Active by mail in less than 24 hours. Thanks.

I went to my online home cellphone account and followed instructions. Asurion response and action was prompt, professional, and complete. They did everything they advertise they will do! The problem occurred with a grandchild on our family plan and they walked me and her through each step.

Truly great experience. Had my new phone and back in business within 48 hours, including the Thanksgiving holiday. I am an attorney and I use my phone for business, so it is imperative that I have my phone. Thank you for making my phone problem go away - and quickly!

I found that the paperwork required was somewhat challenging. But once I studied it carefully, I was able to complete it easily. The new phone arrived two days after I submitted the paperwork. I would definitely recommend Asurion to a friend.

Your company made it easy but most importantly we got the phone quickly and didn't have to jump through hoops to get it done. The only thing I would recommend is being able to have been able to type in the information from a cell phone.

Great service fast and efficient!!! I am very please with my new device that was delivered in the time frame that it was supposed to be sent! I would definitely recommend you guys whenever someone ask me about your service! Thanks again and have a wonderful holiday season!

The process was very easy and fast, all done online. The replacement phone was received quickly. I originally tried to phone in to report the damaged phone to my phone carrier, I would not recommend that. I was disconnected multiple times. Definitely report damaged phone online.

I had to file a claim because my phone started having glitches and then started turning on and off all by itself in the middle of phone calls and other activities on my phone. Asurion has customer excellent service, professional and very fast, I would highly recommend. Very happy!

Friendly, informative, eager and fast. Thank you!!! You guys exceeded my expectations & that's very rare!!! I will recommend you guys to everyone I know! You guys did this like it wasn't Thanksgiving Eve of Thanksgiving Eve!

Great service and outstanding help in order to complete my satisfaction. I was disappointed when I could not get my old phone, because I had a case and protective screen. But I'm happy with the upgrade. Even though it a new phone I appreciate it and understand how helpful this company was to me and I really do appreciate it.

Received the phone in a timely manner, within 2 days of ordering, and it was completely brand new! Very easy process and worth the insurance fees. I would absolutely do this again, even though I hope I don't have to go through getting my phone stolen ever again! I would recommend to anyone.

I received an even better replacement that rarely ever needs charged! I wish I could have just did this at the store instead of on phone but everything did happen in a timely matter and I love my new phone! Thanks Asurion for being there for me, as I use my phone for work and cannot be without one, I must answer and you all made that possible! Thanks!

The Asurion personnel that I worked with were exceptional! They assisted me with replacing my cell phone and also with the activation. I'm very happy with the outcome and I love my new phone. I can't say enough about the Asurion personnel! They're wonderful!

Very good and fast service. A very pleasant experience. I received my replacement phone the next day and called the number in the email to set up. The lady was very patient with me because I am old and slow. Very happy!! Thank you!!

Really impressed with the process speed. We called after 2pm and next day before noon we received the package. Great customer service! To activate the new device, there was another great experience, step by step instructions by phone, lots of patience. Really pleased with the Asurion experience. 21st Century for sure. Thanks!

Prompt service and delivery. Could not ask for anything more. The phone agents was very knowledgeable, gave accurate information and the phone delivery was very fast. Activation was also very easy and I was able to start using my new device right away.

I'm satisfied with the product and service that Verizon customer service provide to me. Thanks. I will recommend this product to all my friends and family members because the service and the plan that they provide is the best that I ever have. Thanks again.

I faxed affidavit and ID because my insurance claim for new phone was made but phone wasn’t any good after it arrived on Wed 22nd. The screen went black. Now I need new phone. Hence... now I need a new another new phone this time for free.

The replacement was so faster. I don’t like the deductible payment for iPhone 7. I think $120 it is expensive... but I know every company take advantage from customers for make more money... I hope they can do better than this time.

My original iPhone Xs Max back glass cracked so I call and filed a claim and receive my replacement phone arrived the very next day new in the box. Customer Service was very very helpful and they handled my claim in a very expedient fashion.

Very thoughtful and prompt replacement of my lost iPhone... thanks for this response to my call for assistance. Delivery was also very timely and I am now up and running with my replacement iPhone 7 cell phone. I will certainly insure my cell phone with you again.

Everything went as it should, there were no complications. I received the correct phone and it was very easy to return my old phone. I saved the expense and hassle of getting it repaired locally. I was glad to be up and running so quickly. I would recommend this to my friends.

The only pain was trying to transfer all my data to the new phone. That’s got nothing to do with asurion though (apple). I received my new phone way faster than I thought I would, and the return process of the broke phone was very simple.

Honestly they did me right. I got my phone in 3 days. Can’t complain. I think something happened and they made it right by not even bringing it up as an issue! Bravo Zulu! This was my first broken glass phone and my experience was outstanding!

Good job, keep up the good work. I really appreciate the prompt service. My phone is needed for my daily activities and having to rely on your service is comforting. If you reduce cost for the service, then I will be ecstatic...

My grandson had gotten my phone wet. I needed a replacement as soon as possible as I have many doctor appts and extremely important phone numbers that I was afraid to lose. I was able to get my replacement phone within 24 hours and had it up and running fast!

Neville helped me over the phone and was great and followed up numerous times. Great customer service rep right there. I really wish there were more people working in this industry like Neville. I must say I’ve had other calls that did not go as well as this did.

Great friendly service. My bluetooth was not working on my phone. I called and they verified it was not working. New iPhone was shipped. Phone got here in 2 days. New Phone had no problems. I had a couple of questions. I called and they walked me through everything.

The first replacement phone sent by Asurion was never received. I called Asurion and received replacement phone next day. Asurion rep was very patient and professional when I called to transfer contacts and photos from old phone to new phone.

They made it very easy to get my replacement phone. They walked me through the return process and helped me set up all my pictures and contacts. I have another phone I am having trouble with and they said all I have to do is call and they will help me with that one also.

No Hassle, Fast courteous service, I was a skeptic but they made a believer out of me, I would not buy a phone again without it. The young man on the phone was knowledgeable, polite and courteous. He was very helpful with transferring the content of the old phone into the new one.

I was completely surprised to receive my new iPhone the next day. Excellent service is a welcomed response to a consumer's needs. Usually when making a request to replace a product there is a delayed response. Thanks again for your help.

My phone had water damage so I called and received my replacement phone the next day. I didn't miss a beat. The customer service was great and I would recommend Asurion to anyone. I had it for five years and replaced two phones and two tablets. Thanks Asurion.

Great service and fast service. I love Asurion service. I love my phone so much. I know some friends of mine said they don't need or don't want insurance. I encourage them. I am fortunate I have Asurion insurance. I could not be happier. Highly recommend.

I dropped my phone in water one afternoon and lost my screen. The phone kept ringing and alerting me, but I could not see to answer. When I went online to request a replacement in the early evening, I received my replacement phone the next morning. I've never used the insurance before, but it was so easy that I will always carry insurance with you going forward.

You guys made a not so great event into a wonderful experience! Damaging a phone can be both a hassle and very frustrating but your patience and assurance helped me to stay calm. Your resolution skills are impeccable and I was very impressed with the knowledge regarding my phone from each staff person. It must be extremely difficult to learn each person's phone! Thank you for assisting and resolving my issue! If only other companies could have tech support as great as yours!

Couldn’t have asked for more. My rep did an outstanding job. Very professional and more importantly very very patient. From knowing very little about the intricacies of my phone I feel as though I have a much better understanding of many of the benefits of my phone. All questions answered. Nothing left to chance. Completely satisfied.

There was great service and the delivery was very fast. Y'all did a great job protecting my privacy. I was very pleased with everything. Just wish customer service with AT&T was half as fast. I will continue to do business with ya'll.

Great job all around. Wish I didn’t have to use your service twice in a month. Quick response and quick turnaround on equipment that is easy to set up and easy to return. Very glad that I have the service. Thank you so much!

The individual phone support was a great help in transferring data and setting up the new phone. We paid insurance for four years so it was a welcome option when my old phone stopped receiving calls and texts. The process for filing a claim was easy and straightforward.

Your customer service is the best I have ever had involving tech!! The rep was outstanding and walked me through every aspect of setting phone up! The phone arrived next day and was set up and ready to go within 24 hours.

I was very pleased with the help I received. The replacement arrived as promised. The phone call from the technician was on time. The technician was willing to repeat the instructions if necessary. In order to set up the phone I was using my home phone. After setup the technician called my cell phone. That was when we discovered that the speaker wasn't working. We made arrangements to have the other phone shipped. The second technician was just as helpful. I actually went to Verizon and had them set it up. I again used my home phone. The technician was willing to call my cell phone to make sure that everything was working. Thank you.

I had a great Experience with a Customer service agent who was very patience with me during the setting up process. She took the time to make sure I had everything I needed. I would recommend Asurion and give them an A+ Rating! I had a bad experience with another service agent but this woman helped me understand each step it took to resolve my issue. She helped me until had everything set up. That's Customer Service!! I wish I could remember her name. She brought me back to enjoying ATT Services once again!

I was very impressed on how fast the turnaround was on the response I received after filing my claim. From the time I turned my claim in I do believe I had my new phone delivered within 2/3 days, tops! I have never had anyone respond that quickly. Great Job Asurion!

The only complaint I have is that my black iPhone was replaced with a Rose gold one I would have preferred black. Other than that, the whole experience was easy and excellent. I am whole again. I would recommend them to anyone.

I was pleasantly surprised by the incredibly quick delivery of the replacement phone. I filed the claim Monday after getting home from work, and the replacement was there when I got home Wednesday! My daughter was thrilled to get her new phone!