Asurion Reviews

Excellent service. Got my new phone within 24 hrs. Called to get help to set it up and the guy was very patient and helped walk me through the entire process. Will recommend you guys to all my friends and family.

I was never email payment option. I had to call to make payment. This delayed the phone. This is my only gripe. It took to long to exchange the phone. The instruction need to be clear in the email of the process. So if you don't get email with payment option then you know something is wrong.

First phone was defective and when I called in to report it they overnight another phone to me. The representative on the phone was courteous and helpful. I was very happy with his/her patience. I had a pleasant experience with both customer representatives. So far so good!!

I dropped my phone on the hardwood floors in my kitchen and wound up with a cracked screen on a Sunday. I had a new phone the next day. They didn't have the Galaxy S8, so I got an upgrade to the S9 -- works for me!

I have had two experiences with you. It was a quick and painless process. I got my new device within two days. I had to call this last time and the staff was very friendly and helpful. I would recommend this company to my friends.

Easier than I thought it would be. Customer service was great. Getting used to my new phone even though it's not what I had before it's fun, There is a learning curve to this new phone but I'm enjoying figure in-and-out.

I had my phone within 24 hours. I'm impressed with the speed and ease of the entire process. My phone was super easy to set up and the entire process was so much better than waiting at the store for 2 hours.

Fast and with no any headaches, I was able to change my dad's phone for something better. Been using Asurion for over 4 years now and couldn't be any happier. Highly recommend using this insurance with their carriers. Everything was done online with no hassle at all.

The phone shipped on time and it works great! It was also very affordable and I'm happy I didn't have to pay for a brand new phone. It also came with an extra charger! It was easy to install and the customer service was very helpful. Thank you!

Took very good care of my problem, honored the contract and sent a replacement very fast. Process for entire situation fast and easily dealt with. Would recommend this insurance to everyone. I appreciate the way I was treated and the service I received.

My phone stopped working. The screen popped up. No phone calls could be made nor could photos be taken. The staff was very friendly and helpful. The instructions were clear. The phone arrived in two days. We had a good experience. So far the replaced phone works well.

Very fast shipping and accurate, didn’t have my color of phone available so I called, and got another color which I am very satisfied with! I will totally recommend Asurion to my friends and family if they have a problem with their device.

Great service. Re-setting up was confusing. I turned off find my iPhone and deleted it but still got a message telling me to turn it off when I already did. Well I rechecked and verified it was deleted. Your feedback rating is terrible. I had to submit 6 times so far and did not go through yet.

Well at beginning a little frustrated because so much information to get a replace but at the end of it all. I'm glad because it means it's really secure with dealing with this ordeal. Too many scams out there. So AT&T thank you so much.

Great services with quick response and outcome. I received the replacement phone within a few days. Asurion is total worth the money, they have never gave me any hassle. I have multiple phones covered by Asurion. I totally recommend Asurion to my family and friends.

Phone was delivered in a very quick manner, received the phone next day even though it was a Saturday! The phone I received works just like a new one. My old phone I could no longer hear anything unless I had my phone on speaker.

I had an excellent experience. I received my Samsung Galaxy S9+ replacement phone the next day at no extra cost. I was even offered for a technician to come out and set my new device up at no charge. This was the best experience I've ever had with an mobile insurance plan with Verizon. My last experience was absolutely awful. A huge improvement and I am one very satisfied customer! Thank you, Asurion for changing my mind about mobile insurance.

It was a great transaction. They even upgraded my phone. I have nothing but good things to say. It was a very fast turnaround also. Thanks so much, Asurion. I would recommend it to everyone. The website is so easy to use I can't believe it.

Everything was simple and done as was told it would. Representative was pleasant and did a great job! The device was delivered in a timely manner and everything was a smooth transition to the new phone. It was a pleasure doing business with Asurion.

Even though I was very stressed everyone was patient and prompt. It was a very easy and quick process. Returning the broken phone was easy. Website was easy to work with. Personnel at AT&T was very helpful. I understand about all the security but when the person is not readily available it can be rough.

Asurion makes the phone replacement experience a breeze. The process is simple via their website and their email communication and quick response is excellent. We submitted the claim and received the phone the next day. Quick and painless!!! I would recommend Asurion to anyone with AT&T as a service provider.

My carrier is actually metro. Great service. My new phone was at my door the very next day. I didn't even have to go into the store. I was able to get the same phone I had, which the store is no longer carrying. Wonderful experience.

I was a pleasure with Asurion. The turn around time to get my new phone was great. I would recommend this insurance to anyone interested in purchasing phone insurance. Thank you for all of your help in getting me a new phone.

The response time to providing a replacement was perfect. I appreciate the immediate response and replacing the phone within 2 days. Ordering online allowed for an easy process. There was no issue with the order. Couldn’t ask for better service.

They were very prompt with my replacement iPad and were very helpful when I called. I am glad to know we have Asurion for protection. They have been our protection plan for years and every time we needed them they were there for us.

This was my daughter's phone. She said once she found out who to talk to, it was great. Took her 2 weeks of getting sent from one place to another. She had taken her old phone to Verizon to see if they could fix it. She left it with them. When she went back, they couldn't find it so she couldn't return it. She said when they called to help set up the new one, they were great. She was happy.

Service was complete and right on target!! Best I have had in a while! I was using my new phone in no time flat! The agent was very knowledgeable and catered to my every need! I am not tech savvy so the agent almost had to do it all.

Welcome job. I received my replacement phone on time. Keep the good working going. I will always recommend Asurion to everybody. It's always good to have your cell phone protected. I received a new phone within 24 hours. This was super fast.

My screen on my phone stopped working on my galaxy s6, I filed an insurance claim online and it only took a few minutes to do. It didn’t give me more than one option to choose from for a replacement so my phone was replaced with a gold galaxy s7. I wish it would have given us at least 2 options to choose from but my phone was here the next day! No issues and activated my phone and it was all set!

My cat, yes seriously my cat, decided to use my phone as a chew toy and cracked the screen on it. Asurion quickly sent out a technician to fix my screen. When the technician was fixing my phone he accidentally cracked the back screen as well and the next day I had a replacement phone. I would recommend Asurion.

The Customer service took care of everything and delivered on all that they promised. We went into our local store and were helped with our options. They shipped the phone out and promised and it was on time before my son went on vacation. Thanks for all your help in making this an easy transaction.

Very helpful... kind and patient... especially at such a stressful time. I had the replacement phone the next day as promised... and even had a few questions after the fact and was treated with the same level of customer service. I am glad I had the insurance and hope I never need to use again.

My claim was handled quickly, easily and professionally with a minimum time on the phone and mostly online. The form was easy to complete online. The employee who helped activate the new phone was knowledgeable. The return of damaged phone was very easy.

The process was effortless and the representative was kind, courteous, knew his job. We received the new phone in a reasonable timeframe with no issues. The process for replacement was excellent & I would definitely recommend to a friend to purchase the insurance plan. Thank you.

I was leaving work. Getting into my car and dropped my phone. It cracked faced down, the crack even went through my glass screen. But I got my phone very fast. It was nice how fast they worked. I appreciated that.

All fantastic. Easy process. Worked well. Very fast sending new phone. Couldn't be happier. Very patient phone assistance. I would definitely recommend to a friend. I don't know what else to say other than it was a very easy process.

The process was easy the whole way through. From entering my claim to the activation of my new phone, I was surprised how painless it was. I'm very happy with my new phone and the experience going through Asurion. Customer service was friendly and helpful as well. Thank you!

My son lost his new iPhone XS Max while riding a roller coaster at Sea World. We started the claim the next day (Sunday) and he had his new phone by Tuesday. It was fast and easy. Thanks for your help!

I love the Asurion insurance that we have for our 4 phones with Verizon. I've had to file several claims and each time it has been easy and painless. No matter when or who I spoke to a CSR they were very helpful and polite. No complaints, and definitely worth the monthly fee for extra coverage!!!

Asurion was super quick with handling our claim for our son’s broken tablet, and we received the new one in the mail the very next day! The customer service rep I spoke to was so pleasant and helpful with activating the new device!

I've been with Verizon for many many years. I have ALWAYS received excellent service. Their customer service is the key to maintaining dedicated customers. They are friendly, good listeners, patient, dedicated to the customer's satisfaction. I have never had a problem that they could not resolve or make good on. They have a very satisfied customer. Thank you Verizon Wireless.

This is a great service to have. I had Apple Care for my previous device and the coverage was not a great as the coverage I have with Asurion. Quick claim process and extremely fast delivery of my new device. Very happy with coverage.

Everyone I dealt with was extremely nice and thorough. We had a replacement in hand in less than 24 hrs and a great service rep on the other end to help me through the process of setting up the new phone. Best service ever! :)

I really enjoyed the service and will use them again. The process to get my phone and apply for a replacement was easy. Received the phone in great time. Great customer service from all involved. Would recommend Asurion to anyone.

The process was easy. When I got the phone it was a little difficult to get the phone up and running. But once I got the hang of the phone it all worked out. I am glad I got the insurance part of the plan.

I bought a pool from Walmart with the Asurion protection plan. When I made my claim they never called me and canceled it, then I called again today and they reopened a claim. The frame is damaged and they told me it was cosmetic and would not cover it because it was so minor from the photos I sent them. I am out over 500.00 over this claim and they will NOT stand behind the warranty. I am making a complaint with the Better Business Bureau over this to get some help because their protection plan is fraudulent if they do not warranty the products.

This was my first time using Asurion and I was very pleased with the process. When we received the new phone we called the service center to set it up and it was so quick and easy. Very smooth process. Thank you.

This is the 3 time I file a claim and I am very pleased with the results. The website has a really easy step by step to make a claim, steps well explained. The time to wait was very reasonable to respond. Instructions easy to follow. Great customer service.

Replacement was shipped very quickly and received when I was told it would arrive. Very helpful also is getting this claim completed. To return the broken phone, I was unable to access to clear it. I called Tech Support and they walked me thru the steps I needed to complete and helped me set up my Insurance app. She was awesome. Thanks!

We were very happy with the outcome. My son's phone cracked and they even told us that our deductible would be lessening in 3 days and it would be a great idea to wait, if we wanted to save money. Which we really appreciated.

Thank you for the fast response in replacing my cellphone. I was pleased in the whole process and amazed at the next day service. The price for replacing my cellphone was well worth the price in the insurance and I will continue obtaining insurance with your company in the future.

To be fair, I was not able to reconnect within 24 hours of filing my claim. I am still waiting on a replacement phone that is scheduled for delivery to my home on Friday, 12/7, while I filed on Tuesday 12/4. I was given to understand from the Verizon personnel at my local outlet that the delay is due to the holiday mail volume. If in fact I was supposed to have the phone the next day, I would like to know why I didn't, and what Asurion does for me if I am not reconnected in 24 hours. I have had a good experience with Asurion in the recent past, however.

Good job, received replacement quickly (on a Monday after filing on Saturday) and had my son up and running shortly after that. All the return packaging was included with clear instructions for the process. Extremely happy with the end results.

Camera glass broke 2 weeks after getting a new phone and with Asurion phone was replaced with no hassle, very fast, and very easy process. Received my phone the next day and set up was quick and easy. Thank you Asurion, Great Job!

I received timely delivery of my new device. The rep that assisted was knowledgeable and very easy to work with. The new phone was set up while we were on the line to make sure everything was put back the way the old phone was.

I contacted the company after my iPhone was damaged and the representative gave me all the options for repair or replacement. I choose to have it replaced and was told the new replacement would ship at once. When the phone arrived the following day I contacted your company and they walked me through the setup. Excellent company!

Followed directions about turning off find my iPhone etc. Got a new iPhone X in the mail Wednesday after putting my order in Sunday! Went smooth, they sent confirmation emails for shipping and my device arrived in great shape. If you're buying a phone that costs $1000 get insurance.

The process to order the replacement device was easy and straightforward. I ordered it and it came two days later. It was such an easy process. Thank you Asurion for making a horrible situation a lot less horrible. I will def recommend to my friends.

I had lost my phone and I contacted you and filed a claim. The process was very easy and smooth. The claim was processed and I got my new phone in just a few days! Thank you so much for being so fast!

I called one day and the phone was delivered the next. No matter if it was the weekend. I recommend being covered by Asurion because teens always mishandle their phones. Asurion should sell insurance gift cards to hand out on Christmas.

Was great experience, was worried about the phone hooking up to 4g but y'all upgraded it. Only downside they didn't send the tool that opens the slot for the sim card. Had to take it to a Verizon store to install SIM, still don't have a tool but the rest was great.

I've had Asurion for over 6 years and have always carried it on my phones. This is the second phone that was damaged or just not functioning and they always replaced without a hassle. I would highly recommend them to anyone. As expensive as phones are, you need insurance and Asurion is number in reliability, customer service and so much more!! Thanks.

Sure, fast, and reliable. Everything about this experience made it easy to get my new phone! And the 24 hour shipping for free was incredible! I rate the overall experience a ten out of ten! Such and great and speedy way to get what you need when you need it.

Very quick, concise and complete. I appreciate the prompt response and resolution to the phones that were damaged. I am glad we were able to get new phones and solve the cracked screen issues. I am very pleased that my issues were handled quickly.

My replacement came fast and had clear instructions on how to return the original. Everything went smooth and it was really easy to switch from my old phone to the new one with the help of Asurion. We have no complaints.

Wow so amazed that the process was fast and because my phone was 2 generations old they upgraded me from an S7 to S9. Fantastic. Received my new phone next business day. I pulled my SIM out of my broken phone, transferred it to the new phone and we were in business.

My Metro phone was stolen. I reported it to the Metro store on a Saturday. They were able to request a new phone for me. It arrived by the next business day on Monday. I'm extremely happy with the excellent customer service received. Thank God for Asurion insurance. It was a $169 phone. I only had to pay the $50 deductible. The phone received was actually better than the one I purchased.

A week in and a replacement phone is still not on its way. Five hours, 4 phone calls and multiple disconnects while on hold were only the beginning of the worst customer experience I have ever had. A Supervisor who forgot to notate information needed for the claim to go through on its second attempt caused another phone call to an Adjuster who could not help and only make a notation for someone higher up that was not in the office. They take all your information, but can give you none. Unless you have hours to spend trying to get assistance, another company would be a better choice. I have another day of phone calls to make to corporate tomorrow in hopes to find someone who can take care of the situation.

I were satisfy with my experience I had with you all. Thank you so much for your time. Your service is excellent. I would recommend you all to anyone. It didn't take long time for you all to fix the problem I had.

Fast shipping for the replacement. It was a fairly simple process to complete the claim. It's a great idea to have protection on the device you use the most and depend on daily. It would be nice if there were more options for local repairs, but getting a new device for 150 is not a bad deal.

I first received the wrong item but that was quickly rectified with a simple phone call and my phone arrived the next day. The customer service rep was professional and went out of her way to be sure the phone could be sent given that one has supposedly already been sent. My new phone is functioning perfectly.

Very easy to make a claim, and replacement came very quickly. The customer care was friendly and helpful, answered all my questions. Had to use the online chat to verify our address, very easy to use and agent extremely helpful. Replacement device works perfectly. No complaints.

I wish I could rate this company zero stars. My experience with Asurion was the absolute worst experience I have ever had with any company. Customer service representatives were pleasant but not helpful at all. It took three weeks for me to get a new phone when I was promised one within a week. The repairman showed up and the piece he brought to fix the device was broken, and he only brought one. Then I had to wait another two weeks to finally get my claim accepted and the phone sent out. I have never in my life had such a horrible experience with a company and would not only not recommend it to anyone, but would actively recommend that you do NOT use this company. I had to call upwards of 20 times to finally get the help I needed.

I filed my claim and there was a really short turnaround time for my delivered replacement. I called to get help with set up (the rep was extremely helpful and friendly). After about 20 minutes on the phone we were back in business.

The whole process was simple from start to finish. Easy to access online and the information they required was easy to get back to them. They communicated quickly and provided stellar service. Best of all... they had a Super quick turnaround time!

Very good response with replacement phone. I was happy with the professional service with the agent and kindness of details. I was happy with the upgrade of my phone because of the discontinued of the Samsung 6 Edge. Thank you again.

You were quick in replying to my request for a new phone (once again!). You make it very easy to apply and very fast to receive delivery. I really appreciate it! Thank you so much. I would definitely recommend you to my friends.

The turnaround time was fair. The setup required a lot of work with attached and Apple but that's not relevant to Asurion. Got my phone on the third day. I am satisfied with the overall set ice provided. Make sure to have patience when dealing with customer support.

Excellent service!! Very friendly and helpful. Had everything taken care of quickly. The gentleman was very courteous and professional. He set up my daughter’s phone with her step by step. And made sure everything was working properly before he ended the call.

Phone was replaced, no problems... Damaged phone was an iPhone SE, replacement was an iPhone 6. Would have liked to have received something a little more up to date (after all, the monthly insurance fees are high), but they were prompt in delivering the new phone.

Modern miracle!!! I submitted The request for a replacement form at 4:45 on Friday afternoon. The replacement phone arrived at my house at 10:30 Saturday morning. The online process was easy to use and the return process was clearly explained. Great service!!!

FAST replacement of defective phone with a much superior phone. Replacement phone is a much higher quality than original phone. Staff was very courteous and helpful. Process was simple and easy to complete. Highly recommend Asurion for quality service. Thank you!!

Placed a claim and had to cancel it because somehow the phone started working. All online guides from AT&T and Samsung say that once this starts happening, it will never stop. However, we got lucky. The cancel process cannot be completed online, and it took a few phone calls to get it done, but it seems like it worked just fine. The two representatives at Asurion that I talked to were very helpful and got me the information I needed.

Stolen iPhone replaced in one day. The process was very easy. I did not expect the phone to arrive so soon but I'm very happy that it did. Good instructions on how to get it set up were included in the package.

The online claim experience was easy and quick. I received the replacement phone in just 24 hours which was great. The only problem was that the SIM card could not be activated when we started up the phone. We called customer service for help but it still didn't work. We finally had to go to the Verizon store and they put in a new SIM card and that did the trick. Overall I was very satisfied with the service.

Hello, I dropped my phone in a lake in the Poconos on a getaway weekend. My bf was away in Key West. I didn't have his phone # and I was desperate to replace the phone. I lost it on a Sat and on Mon at 3:00 I had a new phone in hand. Great experience! Thank you!

This experience was great. The rep was just extremely knowledgeable and helpful and the process very easy and time efficient. I received the new device in a very timely manner and was able to have it activated quickly. This enabled me to not lose any time communicating.

I was able to exchange my daughter's cell phone with ease and no need to go through hassles, it was super easy and it took no time to do so. I logged online to do it and within 24 hours I had the phone sent to me.

Great customer service. Immediate service and received my new phone in record time. Verizon on McLean Avenue in Yonkers was able to set up my new phone for me and I am a "Happy Camper." Kudos to Asurion.

I was extremely pleased with the replacement of my phone. I received the same phone the next day. Included were easy instructions and materials to ship the broken phone back. Very easy!! Very satisfied with the service and efficiency. I recommend this.

I was at a festival and lost my phone, tried to locate it but found that to be a lost cause. I put in a claim for a lost device and got a replacement phone the next day - worked just as expected. It was my first lost device and I was worried there would be extra charges. Nope! I then recovered the phone and sent it back to you.

The damaged phone claim was filed quickly at the store. The new phone was received the next day. It was a different model, but it was an upgrade from the old phone. This is great service! I would use this insurance again, especially with 5 grandchildren's phones. The cost per month is reasonable.

I am 81 years old, and I thank you kindly for the friendly help you showed toward. You were very pleasant and understanding, the product came much faster than I expected. I would highly recommended you to all my friends.

I was very pleased with the process of my Asurion Phone Insurance. I called Thursday and my phone was delivered Friday. The only problem was FedEx the carrier that AT&T used. They have a problem of not reading notes on locked doors or just leaving packages on steps. Wish AT&T would have people sign for the deliveries to avoid having things stolen.

It was too much hassle to get the claim in. It was not specified what you needed in the emails only that you didn't get the documents. Specify what documents that you didn't get would have been more helpful and also I sent the document through Adobe and you could not retrieve it. Was not understandable on my behalf.

Was quick in service and shipping. I had my replacement phone the next day and replacement works perfectly and photo taking even better. Painless and the deductible was much better than upgrading to a new phone and as it was same phone I had no learning over the features.

Fast and easy service. Great customer service. Really respect Asurion. I highly recommend this service. My phone was refurbished and is a bit slow but much cheaper than buying a new phone. Again, thank you for the service.

Please let me decide on the color of the phone and possible exchange for a different phone at equal or lesser cost. Overall simple to work with when filling out return stuff. I would recommend this service to friends and family.

Asurion is expensive and my deductible was fairly high. The insurance did fine. I'm really disappointed in the quality and performance of the product I purchased from Samsung. They should be built to a better standard. Thank you for making the replacement procedure fast and simple.

You were AWESOME... The whole experience was AWESOME... so seamless, efficient and easy. I couldn’t believe how fast we received our replacement phone. Thank you!! Everything about using Asurion was perfection.

The experience with Asurion was nice. The people there took care of me. I am very satisfied and will not hesitate to use them again. Thank all of the staff for me if you want to use my message please do. Thanks again.

iPhone screen shattered, after 1 hour in the phone with customer service with AT&T they communicate with Asurion about my case and everything got taken care off. Got replacement phone the next day and I send the damaged one back to them all for 75 dollar.

The claim submission was straightforward and I received my replacement phone the next day after my claim was approved. Payment was simple as it is billed directly to my phone bill. I’m very happy with the process and the service provided.

Great service. It's amazing. Really worth it. I did the application real quick and easy - very friendly - and right away I had my response. Wow I wish everything was this easy. I'm glad I have paid for this insurance for so long it's worth it.

I had to ask for a new phone and not a reconditioned or used phone so that REALLY caught me off guard! Other than that, the phone came in lightning speed and flawless in every aspect! Thank you all for the wonderful service!!!

I was sent a faulty phone (by Asurion) for my claim, and waited a few days too long (only 1 week given) to contact them. This means I have to pay for ANOTHER phone for an issue with THEIR replacement.

Actually I had broke my husband's phone by accident but thankfully we had insurance that I was able to use. It was simple, and very fast! We hasn’t expecting it to come so quick but it did! I would recommend all of my friends and family to have Insurance with you guys. Not mention you guys saved me money from buying a new phone! Thanks.

The customer service rep aggressively went on the defensive when I asked a question about how to go about getting a refund owed to me for a canceled claim. Also, I was told they don't return the $112 from a canceled claim, unless we ask for it!? That seems very shady. As soon as the claim was canceled and the replacement phone was returned and received, they should have processed the refund to my AT&T account. Would they have kept money they didn't have any right to, if I hadn't noticed? That what the rep told me. This was my 2nd dealing with Asurion and both have been "near tears, frustrated beyond belief" experiences. Tameka was completely unprofessional.

I broke the front glass on my Galaxy S8+ at work on Saturday 12/1. Filed a claim online that night and opted to go with the repair rather than a refurbished replacement phone since the damage was so minor. Scheduled an appointment for today 12/4 and the technician arrived right on time, was courteous and professional. To top it all off I received a new battery, frame and rear glass on the repair ($300+ worth of parts) even though it was a simple crack on the front of the phone, the tech literally just transferred the camera and motherboard into a brand new phone. Overall, well worth the $8 a month I pay through AT&T. Top notch company, excellent customer service, would highly recommend to anyone.

I was a little worried when I was told my Blackberry could not be fixed at the center. They gave me your email address and I submitted the required paperwork. Two days later I got a Moto phone that works very well. I just have to get used to it. There is one thing I don't know, where to get a protective cover for the phone, if you know please let me know. Thank you... Great job.

For over 2 weeks now my phone was stolen. On Nov 18, 2018 I contacted Sprint to put a stop on my phone. Also the same day I called Asurion and they denied my claim because they said I don't have insurance (lies, I do have insurance). I wasted 2 plus hours of my time with Sprint and Asurion, (as of matter fact, while I'm typing this I'm on hold with them) so at the end of every conversation they said the issue is solve. They request my card number and all, just for the next day to be back to day one. Very disappointed especially, when I get a office call at my job, telling me that if I don't solve this phone issue they might have to release me due to my phone is part of the job I'm doing. I do not recommend this insurance to nobody. I wish there was a no star button.

This company send me my phone replacement very fast and also all instructions in the webpage were very accurate. I am very satisfied with the service. When I received the replacement phone, also the instructions were very easy to follow.

I was hesitant to start this process thinking it would be time consuming, it was at the beginning going through the phone company, but Once I received the right phone number to call, I was able to submit a request to receive a replacement for my phone and that was done quick and accurate. I was impressed with the time it took.

Very expedient and hassle free. Had phone within 2 days. The Asurion site was easy to navigate to file the claim. The pre-made address label to ship the damaged phone was very convenient. I will definitely recommend Asurion to others. Thank you.

Your people were extremely courteous throughout and took care of my problems quickly. I especially like the fact that if they needed to put me on hold they came back every little while to let me know they are still working on my issue so I know I was not left hanging.

Got the replacement fast, it was within 2 business days, easy instructions on how to set up the replacement phone, and all the material were included to send back the old phone. Emails were sent out after the claim, during the shipment and after.

In a world where everything has gotten so annoyingly complicated, I am shocked at how easy and quick it was to replace my son's stolen phone. The representative completely walked him through how to activate his new phone. Strongly recommend this coverage. Well worth it!

The whole process was quick and easy. Replacement was sent right away (I believe phone arrived in a couple of days) and the best part is that all was done online. I am definitely happy to have the insurance!

It was simple and quick to make a claim. They were friendly and professional! I hope to never have to use this service again but if I do, I'm confident they will take care of me. I am very happy with this service.

Expressed my need for a new device due to my old one having a cracked screen and a water damaged charging port. They were quick in sending out a replacement, with an easy process for initially filing for the claim.

Once I uploaded my affidavit and sent it through my phone, it was reviewed and shipped that same day (Thursday) and I received it the next day! My only issue was the first representative that I spoke to. She gave me false information stating that on Wednesday when I filed my claim I could receive my phone Thursday. Then she told I had a whole other step that I needed to take with the impression that I had access to a fax machine and/or printer.

My experience was good. The only problem I had was trying to understand the person whom I was talking to. Her accent was very strong and I had to ask her to repeat herself. At the end of the day, she did her job.

Easy to file claim. Only downfall was that it took 5 days for replacement phone to arrive. I have had issues with retrieving my stuff as old phone was shattered and there is no way for me to leave g off of iCloud.

My iPad was stolen while traveling in the UK on Oct 22, 2018, and I filed a claim with Asurion. Asurion asked me to verify my identity which I did and then asked for the date my iPad was taken. After going back and forth with Asurion they denied my claim because they said my iPad was used after the date it was stolen. I contacted my wireless carrier AT&T and they said that their records show my iPad last used on Oct 10, 2018. We faithfully pay a monthly fee in case something unexpected happens and I make my first claim and I was accused of lying. Asurion should not be allowed to call me a liar, and then lie by saying they have records to show my iPad was used after it was stolen.

Carrier is Metro PCS. When I first got my I phone I didn’t think I’d lose it. But something told me get insurance so I did. A year later I end up having to use it. It was simple and quick. I got my phone the next day. I did have to pay a deductible but again it was worth it. I was able to retrieve all my information because I previously backed it up to my iCloud. Yes it was that simple. I recommend getting insurance on your device and always backing up to iCloud or Google. Just in case. ⭐️⭐️⭐️⭐️⭐️

My phone would not go out of the startup mode. Went to local store where have had issues with service. Got Clarence for 2nd time and he is awesome! He tried to start the phone, tried to reset to factory and nothing worked. He set me up on the phone to Asurion and I had my new phone the next day. I had some issues setting it up and called the number enclosed and they had it straightened out in very short time. The new phone needed a software update.

Never fails to satisfy. Asurion and AT&T always find a way to make their customers happy. Every time I had a problem with my phone or watch, they're always ready with a helping hand. They even gave me a discount this time around because I haven't used my insurance in 6 months.

I am pleased with my experience using Asurion for the first time. I will recommend Asurion to friends & relatives when needed. I am in the process of getting all settings & apps removed so I can ship the damaged phone back to AT&T. As of today... I am having trouble getting my passcode entered to start the process. Please advise.

I am please with how quick I got my replacement phone but not getting the same color that's makes me a little upset. Why pay for insurance? I want the same product I am paying for. We should get back the same thing.

Customer service excellent, they made sure that I was the correct person for this account. Thank you for protecting it. My issues with this troubled phone was handled promptly and in no time received the replacement. Thanks for the good service you provided. Have a nice day.

Easy process, reps were nice. Speed of service was excellent. Delivery of replacement phone was very fast. What more can I say but I would recommend your insurance to everyone. This incident you definitely earned five stars. Thank you very much.

So I liked the way I was able to file a claim and received the replacement phone. The issue is I am 100% sure I deleted all of the iCloud information along with all personal information from the phone. But last night I received a call from someone claiming to be from you all stating I did not and requesting my log in information and passwords over the phone so they could erase it. First off I am not giving out passwords or any other info over the phone to anybody. Secondly I told them if it need to be done they could send me back the phone and I would take care of it. They responded with okay and hung up. So you might want to check on that.

Everything went smoothly. This was my first time to have to ever use cell phone insurance and I was pleasantly surprised how easy it was. I wasn't sure how to process it and when I called the agent was very helpful. My phone came on after I did the claim and when I called about it the agent helped me decide what was best for me to do.

I have lost my iPhone X and I filed a claim but after 15 days wait they reject to cover my phone. Why I paid them. I didn't recommend to anyone to buy their insurance plans. It's totally wastage of money.

I felt the process was quick and secure. The website was very clear and provide easy to understand instructions. I was able to get a new phone out to my daughter almost immediately. I liked the security of getting my driver's license and information scanned through me. I felt my privacy was protected.

Even though the technician could not fix my broken screen, he gave it his best! He was on the line with tech support and they tried to resolve, but was unable to get the phone to work when they tightened the screws. Then I was sent a new phone. Great job!

I was so surprised that my replacement phone was delivered the next day even though it was so late in the evening when the claim was officially made. To boot the troubleshooting process was easy to follow and I was confident that we did everything we could prior to ordering the replacement.

Happy with the process results! I got my cell phone replacement the next day! Thank you all for such a great services, it was nice to reconnect as quickly as I did without any delays! Would definitely recommend my friends to insurance their devices!

Replacement arrived in less than 24 hours which is appreciated. I needed help so I went to my local Verizon store for assistance to activate it which was not a big deal. Wish there was not a deductible on the coverage...

I was satisfied with service, but it would be better if I could of picked my device up from the local FedEx. It was supposed to arrive in 24 hours but instead it arrived in 4 days. When I called to speak to customer service representative he informed me that a signature is required. It can only be delivered to address and not changed for pickup even if FedEx didn't leave package. I have to write a note to FedEx and sign it in order for my device to be left on my porch.

When I requested the phone, people were so courteous. When I needed help setting it up, they were again courteous. In fact, your representatives were not simply courteous, but actually friendly and rather personable. That is, unfortunately, rare when dealing with customer service, and a very pleasant surprise.

Fast and easy replacement. I have a family plan. Wish the deductible was less or counted per device. I like the online format. It seems to be a lot with the monthly cost plus the deductible. Good directions for start up and return of old device.

Fast response and friendly service. The online application form was easy to use and simple to understand. Activating the phone was very easy and took like five minutes to be done. The person who helped me was very knowledgeable.

It took me 3 times before I finally received my replacement phone. The 2 times before a woman took all my info. Never received a e-mail. So when I called the 3rd time a nice gentleman helped me and I received verification that my phone was on its way...

I did not like having to send in my photo ID. I have been paying my insurance and gave you the passcode to unlock the phone. Couldn't be given a guarantee about the safety of my photo ID. The first phone received did not work and had to return it delaying me from getting my phone. Returning that phone was much simpler than the first.

The service from your representative was awesome. She was so good, efficient, she took care of me so fast. She was clear and answered all my question. Excellent service. Like she promised I did get my phone next day as she promised. Very minimal downtime without my phone. I will for sure recommend your service. Thank you and your representative for taking good care of me. Thank you.

Shipment was quick, thoroughly enjoyed the expedited package. Set up was a pain, but once I got into all the log in it was way. Really liked how the box to ship the old phone came with it, and no charge.

This was the best transaction ever. I had the new phone the next day and I am sending my broken phone back and I have no worries. Great experience! I would recommend this insurance to anyone that has a cell phone!!

Was happy that I got my iPhone in such a short period. Customer service was spot on. Great experience and would recommend to anyone to consider Asurion for their service. Lastly will consider using this service in the future if I have any issues with my new phone.

Note works great. Service was excellent and device arrived way ahead of schedule. They exceeded my expectations with how fast the process was and I will be referring to family and friends. Returning device was just as fast and easy as making the claim.

Great customer service. The service rep listened to my issue and was professional and concerned. She found an agreeable resolution. The problem was addressed quickly and efficiently as refurbished phone was on my doorstep the next morning. I experienced no down time. I'm a realtor and rely on my phone.

I was VERY surprised, happily, at how easy and quick this process was. Transferring to a new phone has never been easier! Took the sim card out of old and put in the new one. Easy, peasy! Only negative thing I can say is that I had to log into all my accounts again then save them. I can NEVER remember all of my passwords! Lol.

Every thing was handle with care, everyone was great. I called and explained what happen and was told that we would have a new phone within days of our call, we received the phone the next day. Speedy service. Thanks.

Very fast delivery of replacement device, and I received excellent customer service during the activation of replacement phone. The representative was very helpful and took the time to make sure my device was activated properly. She even called me back when we were disconnected to ensure that everything was working correctly on my end.

Claim was completed and reviewed in a timely manner. Replacement phone was sent immediately. Just a little unhappy over the deductible. I thought the phone cost would be fully covered. I have been paying insurance on the phone since 2015 and this is the only claim. So, I was expecting the replacement to be covered in full. Was not expecting to pay $75 on top of my monthly insurance cost.

The entire process went very well and quickly and I'm very satisfied due to the first person I encountered, the second person, not so much. I received the new phone earlier than expected. I was able to set up everything and then call to have the phone activated before the scheduled call from Asurion. The first lady was very helpful and knowledgeable making sure all was good before completing the call. The only exception or incompetent person I encountered was when he called at the approximate time. I explained the only issue I had was setting up my email. He said ok and was unsure what to do then terminated the call leaving me to figure it out. I did not call back. Seems everywhere today you run into people who can only lead you into the cave, but once there they seem to disappear leaving you to complete the expedition on your own.

Very pleased with my experience. I've had a cell phone for 25+ years with no issues and for some reason I have dropped 2 in the past 6 months which Asurion has taken care of me. Unfortunately I've reached my limit but that's ok... totally my fault!

Did my claim online and was easy to fill out and summit. My new phone arrived within two weeks. I was surprised when they sent me an Edge S7 since my old phone was an Edge S6. I would recommend them to my friends. I am well pleased!

The phone was lost in the dumper of the city. I went and reported lost to the store and stop the service on that iPhone. Two days later I had my replacement. Great job and fast. I had no problems with the insurance company or the AT&T service.

Excellent, fast service. However, deductible is way too high considering amount paid monthly for over 4 years. Complete replacement for damaged phone kept me in touch for personal and business use. I highly recommend using this insurance company for your phone.

I have a huge problem and I was so worried but you took care of it quickly and efficiently. I got my new phone, returned the other one, easy instructions, I am super happy. Thank you so very much... Merry Christmas.

Anyone I spoke with was very helpful and polite. The emails were great for telling you your next step. Awesome service all the way around. The returning of the old device is simple. You are provided with a return shipping label, bubble envelope to put the old device in and simple instructions.

Got the best service ever. New phone is was in my hands the next morning. Never did I experience such good service. Definitely recommend getting insurance. I called Asurion, made the claim and got the phone 15 hours later in the mail. Unbelievable!! Thanks Asurion.

Fast friendly and fair service. Highly recommended. Replacement arrived quickly. Easy process. I would definitely recommend Asurion to my friends and family and will use for all my future technology purchases. I do wish more than three devices could be covered.

Super easy process; helpful staff when I called for some information. Phone arrived quickly. I found it easy to set up the new phone and everything is provided to make the return of the old phone a breeze. Very happy with the process and the replacement phone.

I am happy with my replacement phone. The people were very nice. They were very efficient. And I received my replacement phone very quickly. I didn't have to worry. This person deserves a very high score. I am very satisfied with the service. The best! The people I dealt with were very professional. They are really great. I am glad to be part of AT&T. Thank you.

First replacement phone was told it was delivered and it didn’t show up, a second replacement was sent out immediately and arrived. I had problems with the GPS and antenna on the second phone so a third replacement was sent out right away and I’m satisfied with my phone.

What a great experience from start to finish. Informative girl on the phone helped us get my husband's new phone in two days! Took it to store and got all contacts switched. Thank you for helping us so quickly, my husband's phone lost the ability to hold a charge!

After providing Asurion with all my information I received my replacement device the very next day. I was originally told it could take 24 hours to process my paperwork but it took way less time than that. The only real complaint I have is having to print out the affidavit. Not everyone has access to a printer. It would be much easier to be allowed to just fill out the form online.

Said 2 days. Got it in 1. Customer service very helpful and quick action. Phone came sooner than expected. All was great. Can't say enough good things so far so good with new phone. Happy with service from Asurion and AT&T.

My service was great. I had no problems at all and the gentleman that helped me was very very very helpful. On a scale from 1-10 he gets a 10. Would definitely recommend this service to every. Thanks again for your help.

The whole process from reporting my phone stolen to getting a new one was quick and easy. The wait time was not that long, and the set up for my new phone was painless as well. I would recommend anyone who has access to use this service, to do so.

We dealt with really nice employees and they were helpful. I am a little disappointed that I ended up with an older phone version. 1 Gig less of RAM. Other than that I am grateful I was able to have a replacement so quickly.

A great job!!! I like to thank Verizon Carrier for a great job on assisting me and showing great dedication. I will recommend your company to family and friends. Verizon is the only carrier I have known service is great and no calls drop and with better clarity.

Found service to be very good. Filed the claim online and called the very next day to confirm it was fully processed. Very easy process and not stressful at all. Returning the damaged phone was also a simple process with the label included.

Cracked the screen on my phone and got a new replacement and also help setting it up. Everything went perfectly. Person helping me was awesome... Very patient as I was not very good at operating the device. Thank-you for your service.

They quickly refunded my iPhone 6 with another reconditioned iPhone 6 and they included a new cord and new earphones. Because I hadn’t had a claim they only charged me $75 for the replacement phone. Everything came neatly wrapped with return postage and links to instructions.

Good, fast, customer service. I recommend this service to anyone that needs insurance. I wasn’t pleased. It’s good to be able to count on a service when you need it. I think it’s a little too much to pay for the phones, since we pay so much for insurance, we can cover the phone value, without turning into the insurance but, the customer service it’s good.

Great experience. But the cost of the replacement phone is very high. That cost should go towards paying off the device. If I pay to have protection and then turn around and pay for a replacement. And then I get a refurbished phone and not a new one.

Decent experience except I pay for insurance monthly, then I pay a deductible to get my phone replaced, and what did I get sent, a rebuilt phone that is slow and locks up. Needless to say not only will I be dropping Verizon after my plan is up, I won't have phone insurance again.

Thank you, Asurion. From the beginning of my original phone issue, my experience with Asurion was easy, professional, and fast. The customer service representative I spoke with, was very courteous, as well. My replacement phone arrived on time within 24 hours of my claim. I will continue to insure my devices with your service.

I dropped my phone and was devastated! Asurion replaced the device very timely with excellent customer service. Although my new phone often just shuts down, I’m sure if I call they will help. It is not to the point where it bothers me much, but it seems that something may not be right.

The tech that helped me was excellent. Very patience!! It took us over an hour to set it up because I had not backed my phone up. I don't think I could have set it up without going into AT&T if the tech had not been so good. Excellent!!!

I was very impressed with the friendliness and courtesy that we received. This was an EXCELLENT experience. I've already recommended this service to my friends and family and shared the story of my husband's phone to many people. All the extras Asurion provides is amazing.

After accepting my claim you guys sent my phone really fast. So far it's of good quality and sound operation. Thanks for meeting my needs expeditiously. I really had a great experience all the way around.

Service was great, had some questions and was explained immediately. Very polite and helpful on the phone, enjoyed their professionalism, dont usually get such help and patient. In fact please have the male tech who guided me made employee of the quarter or month...

Quick, easy, affordable... The first replacement phone should be free if you've been with metro a certain amount of years. Using the system was easy. All shipping back to return is free and everything was given through mail so that made it much easier.

Haven’t had to make a claim in many years, so was uneasy making one, however the online claim process was super easy and quick. I received my replacement device the next day! Setup of my replacement device was super easy! The only halfway negative I can think of is the high deductible, even not filling a claim in four years I still had to pay over $100. I think that’s a little high, but still definitely recommend keeping it on all devices.

There was no problem in replacing the phone and the delivery of replacement phone was very fast. I liked being able to track the status of phone delivery. The chat with customer service was helpful also. I would recommend to family and friends to purchase insurance when buying a phone.

Dropped phone in the toilet. Put in request for replacement and got it the very next morning. Great service. Was online and running the next day. It is an upgrade from 4 to 6. Having a little trouble learning all the new tricks.

I claimed my son's Galaxy s7 Active and received a Galaxy s8 Active which was done online. The process in order to use the insurance to get a new phone was quick and easy. Having and using this insurance option is really helpful and I will continue using it when it's needed.

Very professional and courteous staff walked me through the full process of activating my phone and I very much appreciated that thanks again from someone who isn’t very tech savvy. Their patience made the whole process bearable and not frustrating. Keep up the good work.

While took longer than expected to complete the process, once y'all decided you had all that was needed, it went fast and was done well. It took quite some time for you to be satisfied with all the faxes. And a few times I called some workers didn't even think I had a claim.

Delivered so fast I couldn't believe it. Made my life easy with everything they done. It was a very simple process explained to where a child could understand. I would recommend Asurion to all my AT&T friends and family. I'm thankful for your help.

When my son's phone broken we called Asurion and they had a new phone to us the next day. They were kind and courteous to us on the phone and handled the situation professionally. We appreciate their prompt help and are glad we insured our phone with them.

The rep was very helpful processing my new claim and getting my new phone out to me the next day. He was apologetic for problems I had before with a delayed and canceled claim and made sure he made up for it.

It response very fast and quick. So does recovery. I received phone next day. It is fast recover for my work and others. The staff was very nice and very helpful. Absolutely worth to buy insurance and with this company.

This was second claim in less than a year on a two year old phone. Phone replacement cost $250 with insurance, decided to repair cracked screen for $49. Since they had no screen in stock, they replaced phone for same cost $49. Great deal from Asurion! Three phones cost approx $1000 + cost of insurance. Better than one for $800. Asurion experience made AT&T experience better. And I bought a better case so hopefully it doesn't happen again.

My brand new phone busted to pieces not even 48 hours after buying it. Jason at AT&T wireless in Lakeland was on the ball. The replacement was ordered at 630pm on Tuesday eve Ingram and arrived at 9am the following day. He and Veronica made everything seamless. I will continue service with att because of their help.

Lisa assisted me with my phone transfer and activation. She was extremely helpful and kind. She was patient with me as I had to go slower due to my recent eye surgery it was difficult for me to read the things she needed. I was pleasantly surprised because this was the easiest phone transfer activation I've ever done and it was done in my living room over the the phone in less than 1 hour. I usually spend 4 hours frustrated in store. I was very pleased with the entire service. After submitting my claim after 4pm I had my replacement phone before 3pm the next day at my door step. 5 star satisfaction.