Asurion Reviews

Fast service, and a great new phone. I had a Samsung Note 5 and now have a Note 8. I have no issues to complain about. I'd would use this company again. The phone is refurbished, but it is just like a brand new phone. I had the new phone the next day after I submitted the claim.

Phone went missing at 330 PM. I thought stolen. Called AT&T pronto to turn it off. By 630 was in AT&T store. By 8 pm you had a phone on its way to me. At 1130 the following a.m. the replacement was delivered just as my phone was found. So replacement is on its way back to you. But speed of new phone arriving was impressive.

I had to call in to find out my claim was approved. It would have been better to have been notified by you. Otherwise I found the procedure to file the claim to be clear and easy. Also, your phone people were very polite and thorough.

I made a mistake on my form and received a very timely phone call and a friendly customer service rep helped me correct it. My new phone was delivered very quickly. I did have a little difficulty with setting up the phone and had to try multiple times to call for help. When I did reach someone they were helpful.

Super fast shipping! Literally got my replacement phone 24 hours after I initiated the claim! Filing a claim was super easy and fast. Only answer a few questions to complete the claim. Provided a box to return old phone, no hassle!

The representative was very professional and caring and she went out her way to make sure everything was done in timely manner and made sure I understand stood the process from beginning to the end. The representative explained why the first order did not go thru and she apologized for that she could not be helpful enough. She wanted to know what else she could do for me. She explained my deductible and why I was getting a different type of equipment opposed to what I had. And in doing that she was apologetic and asked if I was ok with that. She was so friendly and caring.

Process is very simple, very detailed with instruction and most importantly very fast, as always since the recent claim was my 3rd time. Even better now I should say, as the replacement arrived in less than 24hrs. From the time the claim was submitted online, keep it up Asurion???

Everyone was friendly, the wait time was very minimal. I got my replacement phone in a day and a half. Overall experience was great. I still need to go to the store for them to transfer all of my apps and info.

A fast and easy process. As this is the first lost claim that I have ever made, was surprised how fast my new phone was received. Easy to file a claim online with the required information. Also like the one year warranty with the replacement phone. Was able to track the shipment of the new phone which was a good feature.

Exchanging was easy and I received the phone the next day! I've never had that good of an experience when having malfunctions with my phone. Overall it was a great experience and I would recommend them to anyone who needs these services.

Broke phone, immediately filed claim. Received device next day. Asurion updated device due to device not being in stock which was great. Only thing I didn’t like, which is just a personal thing of mine, is I don’t have a say so in shippers. I hate FedEx.

Was very pleased with the service that I received. Got a new device shipped to me next day, in spite of holiday rush, and most of the info stored on my old phone was still intact. Very friendly and pleasant associates also.

I filed a claim on December 13th, and I still have not received my phone! I sent my phone to the company the next day, after receiving my package, and haven't heard a thing from them since. Asurion promotes having "24 hour phone return" but this is NOT true. According to the website, if I filed my claim on Monday-Thursday (which I did), I should already have my phone back. I have been without a phone for far too long, and I travel a lot. I hate not being able to contact anyone while traveling, because if something happens to me, no one will ever know. I filed my claim over the phone and they did not even give me a claim number, so I cannot even track my claim online. It's almost been a full week!!! Very unhappy with the service.

First time making a claim. I didn't expect the whole claim went so streamline and smooth. After filing online, I got the phone very next day. My wife was very upset about her phone got stolen while she was traveling from Asia back to the US. It was a pleasant experience ASURION. 2 Thumbs up!!

My wonderful Microsoft Lumia 950 battery started to fail. I call Asurion and within two days, I had a new phone. It clearly not of the same quality as the Microsoft phone but it is what is available at this time. I received good support to get the new phone running. It will never equal the Lumia 950 but it will have to do far now. As of this time, I can receive call but I am still unable to answer them. As of this time, I am still unable to write text messages. As of this time I still do not have any of the Microsoft Office features on the phone. Hopefully, if I can find some help this will be rectified. So my experience was five stars. The phone so far is far less than five stars. I doubt anyone will read this or even care but I have given you my answer. It's too bad that the replacement phone is not the equivalent of the Microsoft Lumia 950.

Quick service, easy process online, overall satisfied, friendly service when I spoke with Customer Service... Decent deductible... Although you Need picture displays when selecting phone brand and model for replacement, makes people unsure about what they are selecting. But other than that very satisfied.

I received my replacement very quick and all my expectations and questions were met. I can seriously say that I trust and fully recommend my friends and family to go thru Asurion. I always get the best customer service. Thanks for delivering my device within a week before Christmas.

Service took 48 hours because of a snowstorm through the midwest and Ohio Valley. Was able to track and know exactly when my replacement would arrive. My only complaint is the ability to be able to talk to a live body when calling to make the initial claim. It is extremely frustrating trying to talk to a computer voice. Maybe give an opt out option for this part of the process. Nobody likes talking to a computer generated know it all that give very little help.

Could not believe how fast the replacement phone came in. Place the claim one day and received it the next. And I did everything online with no human intervention!! Great website and very user friendly. Thank you so much. Glad I decided to get this protection plan... It really panned out in the long run.

Asurion’s service was convenient and fast - very smooth and hassle free. My replacement phone came within two days and was easy to set up and transition. Everything went just as promised. Thank you for making a difficult issue as pleasant as possible.

Very easy to replace my brothers phone. Got it the next day. Thank you so much ??? You made it easy to get everything done. Customer service was very helpful and returned calls immediately. Thank you for making a bad thing so easy to fix.

Amazing. Glad I have invested in Insurance. Great experience, professional, great product knowledge, expedited service. Asurion took the stress and worry off of me, with fast friendly, and productive service. I am encouraging all my family and church members to invest in the AT&T insurance.

Thank you for getting out my phone so fast! I really appreciated it! Keep up the good work! I had my phone very quick! I will be sure to keep your insurance product. This was the first time I have had to claim.

Very happy with my whole experience. When I called it in I was treated when a lot of respect to take care of the situation. My phone was replaced very quickly. AT&T was a lot of help activating it for me. I'm an old fart. Not used to this new stuff. Thank you very much and Merry Christmas.

Thanks for getting my new phone to me so quickly! I only hate that I could not get another rose gold phone. I also like that the cost for the replacement phone will be added to my next bill, which gives me time to make the payment.

Thank you for the wonderful service amidst our tragedy. The agent was sensitive to our needs. The instructions for setting up the phone were very easy to understand. Thank you again for being there when we needed you. Y'all are the greatest!

The customer service representative was very helpful and friendly. She knew exactly how to help me. We received the replacement phone very fast. She was able to help when the shipping company failed to deliver the phone the first time.

As always prompt delivery of my device. So far the device hasn't had any issues and is being used on a daily basis. Thank you for assisting me with getting the device replaced as always using the online format makes it a smooth transition.

Easy to file the claim online, very clear instructions to follow. Extremely quick response and delivery. Package was well protected. I received the next day after the claim. I almost can’t believe how quick it was, excellent service, I will recommend it to anyone for sure!

Asurion has always been great to deal with. Fast shipping, great tech support. I've, unfortunately, had to file 2 insurance claims and both times they've been fantastic getting my new phone out to me fast and helping me get it set up to use.

Great service in a timely manner. My wife’s phone battery would die as soon as disconnected from power. I called AT&T and then got on Asurion website and it took me about 15 minutes to get all that done. Thanks again.

Very fast delivery and easy return. It was easy to put my broken device in the provided bubble wrap and the pcs of tape was super easy to reseal the box. I will gladly use this service again if I ever damage a phone.

I accidentally threw away the wrong box... Had the SIM card, accessories, instruction book in there along with the prepaid package to return the damaged device. Supposedly they're sending all the stuff again. They were responsive and assuring. So, we'll see...

I have had the worst time with Asurion, I will make sure to tell everyone I know as well as people I don't know that this insurance is the biggest scam ever. It is not the phone carriers' fault such as Sprint, Verizon, AT&T, etc. It is solely Asurion and their horrible customer service. I filed a claim for a phone that was broken, I paid my $300 deductible and was sent a replacement phone pretty quick, that process was extremely easy. I was sent an envelope, with a mailing label and instructions to mail my old broken phone back. As per Asurion's instructions, I put my old broken phone in the prepaid envelope, sealed it and dropped it in the mail, but not before writing the serial number, MEID number, ICCID number, IMEI number, and model number of the phone and also snapping a picture of the envelope with the barcode and USPS number for my records. I thought I was done and was thinking "Wow that was easy."

The process was great. I got the new phone and got it turned on by AT&T. On Saturday I returned the old phone by UPS in the same box with the shipping label provided and got a receipt. So far so good. I am very pleased,

From my first and only call to process my claim, it was a great experience. Everything was explained concisely and effectively and the representative was very knowledgeable. Delivery was as promised. I'm very pleased and will recommend Asurion to others.

I was very satisfied. I received the correct product, and it was on time. The customer service representatives were all very helpful. The online website was accurate when I checked on the shipping status, and had all the necessary information about the order. Thank you a lot, and I think Asurion is a great insurance company.

Great service!!! Helped me form the beginning to the end! I had some updates to do and he was so kind and called me after 30 minutes to make sure I had no other questions or problems. ❤️??? After I was finished he made sure I could receive calls and made sure I could delete old information and reset the old device to factory mode.

I’ve never had a complaint when dealing with Asurion. I got my iPad Pro within two days and they helped me set it up. I was very pleased with the customer care and would recommend them for insurance in all devices for whoever you're going through.

My son's phone was damaged and the home button stopped working and charging port was barely working. The phone arrived the next day. My son called the helpline and had his new phone working in 20 minutes. Great service!

The reps that I talk to never question me about the problems I'm having with the phone. They just start a new claim. This is my 3rd Note 9 that I have gotten through Asurion in the last 3-4 month and they still don't question me. The shipping is always so fast. Most of the time I get the new phone the following day. Then they give you plenty of time to move everything from old phone to the new phone. I am very satisfied with Asurion! If they were a phone company like AT&T or Verizon I would switch networks so fast!

I called about my broken phone, the man was very patient on the phone as I tried to coordinate where to have the new phone delivered, new phone was delivered within 2 days. Very easy to get the job done! No worrying!

Quick and painless... just wish price was cheaper. But it's cheaper than buying a new phone. So far this phone works as should. Have had past phone from here. Had issues within no time... Would use this again if needed to.

Overall quality service. Pleasant customer service representative. Would highly recommend their service to my family and friends. Quick to resolve my issue with my lost phone with a great turnaround with my new device. Was very easy to activate new phone with no problem.

They were very supportive. And when I called back to cancel the order the lady on the phone informed me that it was too late to cancel the order. But she would make a note that I canceled the order and to return the order as soon as I receive it which I’ve done. And she cancel the deductible applied to my account.

We received the phone the next day. AT&T has provided great service. I would recommend to someone. The instructions was very helpful to transfer to the new replacement phone, along with the packaging information to send the phone back to customer service.

The process was great. The package was delayed in arriving but that was no big deal. The phone was in good condition and set up person was great. The phone is working great so far. Thanks for the prompt service.

Patience and knowledge of agent who walked me through conversion to new phone was superb. My compliments! Because I had failed to ask one question on the first call, I called again. Agent on second call was also excellent. It is not common to have a pleasing experience with an insurance company. Congratulations on being the exception.

My phone's camera was scratched, I’m a photographer so I really need it to work well. I started a claim online and finished it by phone. The reps were great and very helpful. They didn’t waste my time reading from tech support typescripts. They were concise and got my claim processed very fast. My new phone arrived VERY VERY fast. They helped me get it activated very quickly. All in all great painless experience.

Everything arrived on time and the woman I spoke with on the phone was SO nice. I forgot her name but she was super helpful and really sweet. Thank you! I will be insuring my phone and other devices through you always.

I absolutely love Asurion. They provide fast and efficient service as well as superb customer service. The website is definitely easy to use and there is help available if you have any questions. You can always sign back in if you can’t complete your claim right away. It’s so easygoing, I love it. I’ve worked with Asurion four times and all four times were great experiences. Thank you!!

Great service! Less than 24 hours between claim and receiving replacement iPhone. Return packaging includes label and even a piece of tape to reseal the box. Just drop it in your mailbox or any other US postal mail box and you are finished.

The representative helped me to replacement of phone that was not working, broken. They were very friendly and I would recommend to my friends if they need your service. Thank you very much. You made it easy to replace.

He arrived on time and fixed the screen in no time at all. He came before in another phone and he was a very friendly guy. I would recommend him and AT&T to other people. Hopefully I won’t have to call for any more appts.

The process was easy, phone was shipped out that night and received the next day. Sending the old phone back was just as easy. Smooth process switching everything over to the new phone. Didn’t have to pay for the replacement right away. Fee will be added to the next bill cycle.

I ran my iPhone 5S through the clothes washer and it didn’t survive. So glad I had insurance! Got an iPhone 6S (upgrade) on the second day and it works great. Splendid service! I highly recommend this service to everyone who has a mobile phone. Accidents happen. This is the second phone I have had to replace because of accidental damage. I am definitely ahead financially as opposed to having to buy new phones.

Had to get my screen repaired. They came and replaced my screen, but the fingerprint to open the phone was not working, and you could hear the insides move when the phone shook, so Asurion sent a replacement phone no extra charge, phone works great.

AT&T - I tried to do a claim online for my husbands phone, and ACTIVE because of his work, and I stopped and made a phone call. I spoke with a man, and he was very nice. He replaced it with another ACTIVE.

The form to fill out was very self expand easy to fill out. Service was fast and I had my replacement phone the next day. I would highly recommend their service and was relieved that there was a discount on the replacement fee as I did not have an accident in the last 12 months.

I had to replace a phone because of water damage. The first phone sent out was a dud and I had to request a second replacement. At first no one wanted to send out a second replacement but eventually we were able to work it out.

They got me a new phone really fast. It was easy to transfer from phone to phone. Sent everything I needed to mail the damaged phone back. I would recommend them to anyone that needs to file a claim on their cell phone.

The service is good and they sent it within 2 days for free shipping. I would recommend them to anybody. I love the way they be on point. I would call them again in the future. I am not trying to lose another phone right now but if I do I would call them as soon as possible.

AT&T along with Asurion were perfect, fast, and accurate. Representative was very professional, courteous, and pleasant. I really thought that this experience would be a nightmare but in reality, a dream come true. I would not hesitate doing business with Asurion again. Great job!!!

Sought guidance on the packaging and return of the broken phone for which I received a replacement o/a 12/12/18. The person with whom I spoke was very knowledgeable, professional, and patient in walking me through all the steps to ensure I didn't screw up. She gets 5 stars from me on her customer service skills. I believe her name is Chandelle.

I placed the claim and sent the documents needed. Asurion immediately sent me a replacement phone. I am very pleased with the ease and immediate attention to receive my replacement phone. I have worked with Asurion many years ago with another carrier and have always had a good experience.

Customer service was great, they were very helpful. We received the replacement phone within a couple of days. Even made is simple to return the damaged phone as well. Very happy with the service we received! Thank you very much for your help.

Service was faster than expected and easy. I submitted my claim on Sunday morning and had my phone Monday afternoon. The box provided all the labels needed to ship back my defective product and the protective wrap and tape. It was quick and easy to follow. Directions were provided.

Amazing help with replacing my lost phone. I was expecting a used and glitchy refurbished phone. But was pleasantly surprised to be given a brand new phone. I give 5 stars because I am happy with the service. I would loved have the option to paid 3 to 400 plus my deductible, just to move up to the next model.

Great experience. Great replacement phone. The website for claim service was easy to use. AT&T was helpful giving out the number and texting a link. The process of transferring the old phone info to another was easy with the app.

Thank you so much for the speedy service on my insurance claim. Also, I appreciate the 50% discount as I had not filed a claim on a device in over 12 months. I would definitely recommend Asurion to a friend!

Fast service and very satisfied with service and response. However, I would recommend a faster and way to talk to a customer service rep. To many buttons to speak to a rep. I recommend and faster prompt to get to a representative.

My daughter who is away in college had her phone shut down, and Asurion replaced it within 2 days. The only worry I had was not being able to ship it directly to her school, so we had to wait for her to come home for Xmas break to get the phone.

Metro PCS. Is my carrier. The operator I spoke to was polite and knowledgeable. I got my replacement phone in a timely manner (next day) via FedEx. Thank you for your great customer services. I will definitely keep my insurance and tell others how great the services are.

Although we were asked to wait and then passed over for another customer who had come in after us we were very pleased with the help and the very speedy replacement of stolen phone. Having the insurance on our daughters phone really paid off for us. Thank you.

Called to have screen repair on phone. Phone also with cracks to the back. Was told phone could not be repaired would have to be replaced. Went online and set everything up and phone delivered as promised. However, insurance dropped is due to using it 3 times. The included instructions made it so easy to set up new phone. Thank you.

What started as a cracked phone screen and MANY attempts to complete my claim online turned into me traveling in Europe, and my phone completely STOPPING working. I could/cannot contact anyone and they want info that is stored within my phone. VERY VERY VERY frustrating that you cannot call and talk to someone on the other side of things there. I do not and will not recommend.

My iPhone X fell down when I was getting off the bus and the screen is broken. It is not working anymore. Filled my applications and stuff but no reply. It's been 33 hours. It is very frustrating when I can't talk to anyone not even my parents. Moreover, the University uses digital pass so I am screwed. I have to pay every time I get onto the bus.

Thank you. Everything has gone smooth. I thank you for your excellent service. My son was able to set up his phone and transfer all his phones contacts and pictures from the old phone to the new phone. Thank you again for all your help.

My phone slipped out of my hand and fell over two stories and was destroyed. I filed my claim and my new phone arrived in 48 hours. Great service! I am glad I purchased the insurance and will recommend it to my friends and family.

My replacement phone was received the next day and everything worked out great! The representative was excellent with helping me, walked me through the situation and let me know what phone I would be getting and how much I would have to pay.

I’m pleasantly refreshed that there are still people in the American workforce who are conscientious, congenial and knowledgeable at their occupation. Your employee /representative that I had contact with is a credit to your agency, my only regret is not remembering his name. I hope through your database you can track him to commend him for his patience with me and his fine working demeanor.

Contacted Asurion and was told when I pay my deductible I will receive my other device in 24 hr. Keep in mind my phone is for business. I own a moving company. I was repeatedly told of a 24 hr service by the company if I paid the deductible of 275.00. Mind you I could have bought out my other line and upgraded and transferred lines. But since they swore by a 24 hr delivery service. All of my clients' numbers saved and unsaved. I was to have a move from North Carolina to Myrtle Beach this week. So it was a must to have. After being told I would receive in 24 hrs on a Wednesday. After I paid was lied to that it was on an overnight ship.

We purchased 8 RCA Galileo tablets for Christmas gifts in November of 2017 and purchased Asurion insurance for each. Three of these tablets have problems covered by the warranties and we arranged to send those back today. Imagine our surprise when we found out that they are replacing each 11.5" tablet with good reviews for a 10" tablet with undesirable reviews. According to Asurion the tablet size and quality does not matter as long as they swap out for one with comparable operating systems. I'm sure this is buried somewhere in the fine print of the warranty, but we are very disappointed with the outcome. Guess we were naive to think that we would get the same quality replacement as our original purchase.

Asurion support made filing a claim as painless as possible. Cut and dry filing with no hiccups. Five out of Five service. They were courteous and professional. Wait times were minimal. They were stellar and I could find nothing wrong with their process.

My watch seemed to have difficulty loading and getting set up. I felt kind of helpless and kind of dumb because I wasn't able to get my watch to sync and respond as I wanted to, but the rep that helped me was very patient and helpful in talking me through the whole process.

We had my son's missing iPad replaced after it was lost. We really didn't know what to do but Asurion delivered with excellent service. I would recommend them to anyone. I am so glad that we have Asurion. I plan to keep them for all my devices, present and future.

Excellent customer service. Answered all questions and concerns quickly and in a very friendly and professional manner. What could have been a very frustrating endeavor was the complete opposite. I received my new phone within a couple of days after filing the claim and was up and running quickly. Thank you.

The representative was patient. The rep explained the entire process very well. She answered all questions. The phone arrived on the date the rep indicated. Per the rep's instructions I mailed the broken phone in the same box timely to ensure I would not be charged. Thank you.

The agent who handled my claim was friendly, professional and thoroughly explained exactly how my claim would be processed. I received my replacement phone in 24 hours along with instructions for transferring the information, contacts, & photos from my old phone to the new one. I was very pleased with the service I received.

I purchased a cell phone for my daughter for a gift so when it was shipped to me I never open it as I wanted to give it as a gift. The phone got stolen from my car and even though I purchased insurance on the phone when I filed my claim with Asurion I was told they will not honor it 'cause I never received or made a phone call on the phone. I told them it was a gift for Christmas and it was not going to be given to them until then so I was not going to be used but they still so they will not honor the insurance and now I stuck having to pay for a $1000 phone that I had insurance on.

Let me start by saying that I would rather switch phone providers than ever work with this insurance company again. Most of the phone interactions I had were bad, the people were rude and accusatory and quite frankly the opposite of helpful. When I first cracked my screen I had to drive to a location an hour away from where I lived because there were not any certified shops near me, then when they repaired my phone the screen completely stopped working. When I tried to take it back to the place that broke it they said they couldn't do anything because my warranty is through Asurion.

The replacement phone came fast and was easy to activate. Receiving and shipping back the phone is simple. Label and box come with the phone. Thank You. You can file a claim online or by phone. Online claim was simple.

I'm about 3 weeks into the process of trying to get a new phone. When I started the claim, there was no replacement device similar to mine available. When I called in, I was told I would be getting the next version up. I went back online and it wasn't an option. I called back and the customer service was extremely rude and said they had no record of offering me the device. Then they shipped it to the wrong address, and I have to fix their issues. I had to make about 6 phone calls to Asurion and 3 calls to UPS over the last few weeks and I still don't have a new device. Their team isn't very friendly, I'm extremely sick of being on hold for hours trying to talk to someone. I'm going to cancel my policy as soon as I get a new phone.

The process was quicker and easier than I thought it would be. Thank you! My phone's antennae stopped working and I'm glad that I had been paying for insurance coverage. The $75 deductible was certainly cheaper than purchasing a new phone.

Service was easy prompt and very accommodating. Very please with the service I received, will be recommending this service to friends and family. The professionalism I received was far and above what I expected and was pleasantly surprised at the speed of all transactions.

Very, easy, fast shipping! Asurion made this experience great for me, given the situation. The entire process was simple, fast, and reassuring. Asurion’s customer service was exceptional! The representative was very informative and helpful! Five stars from me! I will recommend this service to anyone who needs coverage and need their damaged device repaired or replaced.

My experience with Asurion was a quick friendly and professional one. Service was simple and to the point... No beating around the bush! Everything started with Customer Service, so when Customer Service is great, most likely every transaction to follow will be great as well and it was for me. Thanks Asurion!!

Fast, efficient and set up on new phone help was awesome. She was very polite. Computer forms were easy and to the point. Saved me money in the end. Great overall experience. This is second time I have had to use it. Both times very pleased.

I called with a claim for a damaged phone and had a new one in my hand the next day. I would highly recommend them to any one of my friends or anyone I work with. Verizon and its partners are top notch.

The customer service lady was awesome! Wish I had gotten her name. Very patient and very helpful! The entire process from start to end was very easy. I will recommend your service to anyone... I will continue to insure my devices with your insurance company. Thank you again for your wonderful customer service.

Great response time. Supportive customer service. My experience was better than ever. Much easier to use the website to register loss and get the process started. The agent I spoke with went out of his way to be kind and understanding.

Everything was handled quickly and professional! Very happy customer. My daughter broke her screen on Friday night - by Monday we had her new phone in hand. We were given the choice of either having a tech come to the house to replace the screen or receive a replacement phone. We chose the replacement. Thank you!

I had a great experience with Asurion. The response to my problem was excellent. My replacement phone came on time. The online process was easy to navigate. Perfect 10. I would recommend a friend in the future to use Asurion. Customer service was great.

First time I’ve ever had to file a claim on my insurance plan. So quick and so easy! I can’t believe how smooth the process went. It took two seconds for me to file the claim online and my new phone was in my hands within two days. Very impressed!

It was a fast painless process to get this phone replaced. The shipping was fast. They walked us through the set up of the new phone. They sent reminders to make sure we got the old phone sent back so we would not be charged.

Each person I talked to was patient and knowledgeable. I got my new phone quickly! I'm very thankful I purchased the insurance - I have always declined in the past. It saved me from having to buy a brand new phone to replace an almost new phone.

Asurion is the best company. The replacement phone came in as promised the next day, and the return process for the damaged phone was so easy. It was well worth the cost of the insurance. This was one of the best experiences I have had, excellent service!!

Had a very bad emergency situation happen and they helped me so much. I had to get a new phone immediately the other day and was worried I wouldn’t be able to receive a case. The guy who helped me was so understanding and super nice. Would recommended them 1000%!

Verizon was not very helpful. Just handed me a phone number. But Asurion was very helpful in the claim process and in getting my replacement tablet set up. They even stayed on the phone after connecting me to Verizon to get it activated again.

We had several problems with our first phone. The people we talked to were great. We had to talk to several different people. All were helpful with the issues we had. Even though we had to call back several times.

The lady at AT&T filled the paperwork and here came the replacement phone. We took it to the AT&T store. They did all the necessary downloads and showed us how to clear the old phone. Was easy for someone our age that is not computer savvy. Thank you for making the process so easy for the older folks and thank you Eric at AT&T for taking care of us all.

The Asurion rep was very helpful and processed the warranty replacement quick and easy. New phone showed up the next day and was a perfect replacement. The return process was just as painless as everything was provided and paid for. Wouldn’t hesitate to protect my devices with Asurion.

Only issue we had was no instructions on how to turn phone back on. The insurance claim phone is in the bottom of a lake. Insurance did not send a new SIM card so we could not activate phone from home. Had to go to local AT&T office to activate phone. Other than that the call went smooth and quick.

My phone was cracked. Y’all were fast and great about getting my phone fixed, very helpful with whole process. I was very happy that y’all were very knowledgeable about the whole process. I would definitely do this process sooner than later.

The whole process was very easy. Rep was very nice and professional. This is my first time using my phone insurance to replace my phone and I thank you making the process easy and pleasant. I would highly recommend insurance thru AT&T.

I couldn't believe that the phone was in my hands in less than 24 hrs after making a claim. Amazing service that is making me consider taking insurance out on all of our phones, now that I see it works so well.

Every aspect of the process, from my initial call to the final follow up by my rep, was handle professionally and with the utmost care. The reps couldn't have been nicer. I wish more companies operated as well as Asurion!

Friendly customer service on the initial phone call. Took care of filing the entire claim for me within 15 minutes or so. Very quick turn around with the replacement device. I received the phone at my house next day. Included a case, as I lost that as well. Extremely pleased.

The whole process was easy. Everyone I spoke to was very helpful which made going through the whole ordeal of dropping my phone and getting a replacement so easy. Thank You again for all your help and making it easy.

Such an easy, online process. And I had my replacement device the very next day! I submitted my claim on a Friday afternoon, and was initially told it would be a few days, but to my surprise it same the next day, and on a Saturday!

When the phone stopped working properly it was important to us to get a replacement as soon as possible. The experience was quick and convenient and we got the phone within a couple of days. That is so important in this day and age with our phones are a necessary part of our daily lives. Thank you Asurion.

Was very helpful and answered all of our questions. Showed us how to work our phone and walked us through various apps on the phone. They were even able to explain the phone in Spanish for my elderly mother and father. Top notch service with a smile and patience to match. Will continue to do business cause of employees like this.

I was able to placement phone quickly. I wish it were a little easier to find out how to submit a claim, but once I got to the correct page, I was able to get through the process fairly easily. I would use this process again should I need to submit another claim.

It was very easy to make the claim. I received my replacement the very next day! Very happy. And since I had not made a claim in a very long time, I was able to get a discount. Extremely happy with the process.

Was so easy to do, and we had new phone in less than 24 hours! Amazing. I never used the insurance before, and was thinking it will be a big let down, but NO, I was very satisfied. I am glad we had the insurance on my clumsy husband's phone.

My new phone was received the following day. No hassle or red tape. Easy to follow directions to send old phone back. There were no problems and the process could not have been any easier. The return box even came with packing tape. One less thing you have to worry about.

This insurance sucks!!! They want you to pay them monthly payments and when you need coverage or anything they act dumb!!! I lost my phone and didn’t get no answer. 4 days later I called and they still no answer about my claim. I would never get insurance through them. I own an iPhone. Go with APPLE CARE. No deductible for crack screens and BETTER COVERAGE.

It was a very efficient and smooth processing. I did almost everything online and was hassle free. The service is reliable and fast. However, the replacement is not new, but a restored or refurbished item. Would have been even better if there was an upgrade option with replacement.

Was very easy. I thought I was gonna have problems but no, it was simple and easy. I am 60 years old, I thought I was gonna have to have someone else do it for me. Thank you again. Will continue my insurance plans with you. Thanks.

Filling out the online form was easy and painless. I did have to call because there was an issue with my original form. The rep answered the phone promptly and helped me correct the issue. I received my phone in a timely fashion and worked great. The only issue I had was that the battery life on the replaced phone is not that great. My previous replacement had a better battery life. Other than that, service was great.

It took just few minutes for my concern to be addressed and processes. Thank you for your professionalism. It took just few business days and I recurved the replacement for my as that was my reason for calling. The new phone even came with an envelope to send back the old phone with stamps not needed. That’s a plus. I’m super stoke that there’s insurance on the phone, and they covered the new phone.

We had the best customer service. They took care of our claim, the phone replacement shipped fast and then they set up the phone for us once it arrived. We have had our acct over 20 years and plan to have it for many many more years.

Great overall customer experience. My representative was very helpful when helping to set up my replacement phone. She asked that I do a survey at the end of the call and she transferred me but the phone disconnected. I don’t remember her name but she was very patient and very helpful.

Once claim initiated I had my replacement in less than 36 hours. Great tech support in guiding the transitioning of personal information to the new phone. Very smooth process. With my old device having a blank screen I was able to clean it by connecting with my computer. Return mailing supplies were provided and clear.

The technician was very helpful in connecting me with WiFi hotspot. Also checking my battery issues. And selling me a service contract that covers my TV and computer. She was very helpful and pleasant to work with. Thank you.

I was very impressed with the ease of filing a claim online. Each representative I came in contact with to clarify a procedure or request a status update was so very kind, knowledgeable, and exceeded my expectations in helpfulness. They know their tech, their policies, and they are pros at getting you all set up appropriately. I have raved to my husband, my family and friends to take advantage of this insurance plan!!

Updated on 12/13/2018: On 12/11/2018, I wrote a negative Asurion review. Their response? "Typically, broken or damaged equipment is not covered." So, they cover equipment only in perfect working order? Huh?? This makes no sense whatsoever, but at least they *finally* contacted me and will repair my sewing machine. But it took a negative review and a complaint with the BBB for them to contact me (after my repeated contacts to them). I will update or remove (if possible) my negative review after I receive my repaired machine back. I gave this review 2 stars because I spoke with Michelle, who was professional and nice on the phone.

Got everything on time and all set back up. Got it on time, send the old one back in the spil they send to me and the person really helped me when I called and told her what my phone was doing. She was a great help. I give her a 5 star.

Best experience ever! I was charged half my deductible because l hadn’t made any claims the past 12 months. I got the replacement phone the next day! It was easy to transfer all of my I go to my new phone. Thank you.

Am pleased with the service provided and the agility to help me replace my device in the least amount of time. Also my device was delivered in less time than the established when placing my claim. Thank you so much for your help.

The SE iPhone replacement works great! And to replace it was easy after I paid deductible. However the tablet Ellipsis replacement doesn’t charge up now and I just got it replaced by you all!!! So now I am about to jump through hoops for it be replaced. I hope I don’t have to pay any deductible on a malfunctioning device that was sent to me!

I must say that I was fortunate to have great service and fast shipping! I would definitely recommend to a friend. It was a very smooth and hassle free process from the time the claim was submitted to the very moment I received my new device.

Everything was handled in a timely way. Easy to do online. Quick to get the new phone, I dont know what would make it quicker or easier. I had no problem with any of the process. I would tell everyone to get Asurion, easy to use when you need it.

I was a little confused about the processed but everything worked out fine in the end. I received numerous emails letting me know about my claim and I received my son's phone and he was able to activate. I am pleased with my experience with my claim with Asurion.

Quick and easy process! Assumed it would be a headache having to go through a different company for my broken AT&T cell. Received new device the very next day! Customer service was helpful and easy to understand. No hassle whatsoever. Even with insurance, deductible wasn't too bad.

The service was great! I completed my claim online on a Monday and received the replacement phone on the following Wednesday. I am very pleased. The process was smooth and easy!! It is a great ease of mind to know Asurion is hassle free!

60 inch TVs are supposed to be fixed on premises. The repair 1 person arrived and said he needed to "take it back to the shop" for it to be repaired. So this VERY HEAVY TV had to be taken off the stand, carried to the truck, and off it went. The problem happened when the repair 1 person brought it back and it was dropped on the way into the house. DirecTV says it is NOT covered for physical damage (???) when THEY (repair person) dropped it. ON TOP of that, it still does not work and DTV says it is NOW not covered B/C it now has PHYSICAL damage (???). Talk about circular thinking. They offered to drop my coverage if I was dissatisfied with their "service", wasn't that nice of them? And I have spent over a thousand dollars over the many years I had this sorry "insurance (???)". It is worse than a PONZI scheme.

So easy and convenient. It was so easy just to go online and the promptness was unbelievable within two days and so convenient that they send return label and tape for box. Awesome job. Keep up the great job. I will recommend this to everyone I know.

The whole process was effortless and I especially appreciated the instructions on how to transfer your data from one phone to the other and how to get your old phone prepared for return. I thought I would have to rely on someone else to take care of it but was able to handle it alone. THANKS!!

It was a great experience and very easy for me especially how you send all the labels needed for the old phones return. Thank you very much for the help and I have already been able to send the old phone in yesterday. Thanks again.

I had a great experience in dealing with my replacement device call. The representative that assisted me was great and very informational! I received the replacement phone within 2 days of my call and the package was easy to return with all the information that I needed.

I put my easy claim in on Thursday morning and had my phone replacement and fast charger by Friday afternoon. Great and fast experience despite the horrible experience that led me to using my insurance. And loved hearing that because I had been claim free for such a long time that I received a 50 percent discount!

Received my replacement device surprisingly quick! It was very important to get it so quick. The device was the same as the one I have so I didn't have to learn a new device and I already had a protective case for it. I am very pleased with my experience.

I have used Asurion many times, and every time they are very professional and take care of my needs very quickly. The phone is always here super fast! It has never taken more than 2 days to get here. They are very friendly and helpful to resolve any issues.

Had my device repaired and replaced very fast. The company reps were very friendly and knowledgeable about what I wanted, they helped me out with all the questions and answered everything that I wanted to know, my replacement equipment was shipped and received very fast and with no issues.

Great service, very prompt dealing with taking my information and receiving my new device. The replacement phone was in excellent condition and the exact same phone that I already had. I would recommend getting insurance on phone to anyone, it is worth it. THANKS FOR YOUR SERVICE.

I had my telephone stolen and the process to get replaced was quick and easy. I processed my order and received my replacement in 24 hours. Amazing!! Thank you for your great coverage and service. It is so hard to find great customer service nowadays.

This company is a joke. My phone broke on Friday. Took it to Sprint, they said I had to contact Asurion directly, to which they did for me in the store. 20 minutes later we were still on hold. I tried to do it online, but their website won’t let you do anything. I screenshot everything because I’m sending this to the Consumer Protection Bureau and the FTC. These people won’t answer calls, their chat service is always down and the rep I spoke with literally hung up on me when I asked her to hold the line while I transfer funds for my deductible. UNREAL! Still haven’t received my replacement phone, no response from the company, yet they have my money and are now costing me money everyday I don’t have a phone. COMPLETE SCAM!

Phone wasn’t working properly. Quick and easy to file a claim. Received a new phone in less than 48 hours and at a reduced deductible since phone was an older model. Instructions to set up new phone are easy as well.

They were prompt in making sure I had my replacement phone. It came with everything it was supposed to and I was back talking in no time. I like having them as my mobile insurance company and I would recommend them to a friend.

My experience and the speediest delivery of a replacement phone was great. But what is the warranty on the replacement phone? We have been having an issue with the speaker. Sometimes it works and then it doesn’t. On video or turn by turn navigation the speaker can start load but then drops to a very low volume and then at times there is no volume at all. Even though the screen shows it at the loudest. Thank you.

My carrier is Metro PCS. Everything went fine, just some of the apps I had to download myself and I had to go back and find my message board that did not have on the backup. I don't know why but I got it, everything is wonderful with the phone. I will be sending the other one back tomorrow.

I could not be happier with the service I received. From ordering, Delivery and activating the staff was amazing! I had to call in a few times and each time customer service was helpful and courteous.

Customer service was very helpful and the shipping was extremely fast. Setting up the product just took way too long because I had to download the most recent update and then install it. That should have already been handled before I received the item.

My phone was not able to be fixed. I was sent a new one. Should have looked at the manual to find the Sim card. Oops... New phone works great. What could be better. Arrived in a timely manner. Thanks.

It was an easy process to do my claim. It got ship faster than I thought it would. Its money well spent for your service. Thanks for shipping appecting and shipping my replacement so fast. I'm going to recommend the service to all my friends.

When I requested to receive insurance coverage the process was clear, fast and efficient. I waited to receive a new equipment the time that I was told. It is so good to have this kind of service. I trust the company 100%.

Quick response and turn around time with my claim. Quick delivery and exact phone replacement. No problems at all. Fair deductible price as well. I had no issues at all. I would recommend business with Asurion and will continue to use them in case of accidents in the future.

Was fast and excellent. I will recommend to anyone. The online process is the best and the one-day shipping was right on point. I was very surprised, yall the bessssttttttttty. Ten stars for sure, my boy was happy.

Excellent Customer Service, I would definitely be recommending this to all of my friends and family. The product was received in a timely manner and I was very satisfied. The process was extremely easy to use and I really enjoyed my experience.

They were very helpful with transferring all my information from broken phone to new phone. They were very nice and patient! They answered all my questions in detail and didn’t get aggravated when I didn’t understand! I would recommend Asurion to anyone!

Jose the manager is perfect for your company, he represents AT&T with extraordinary passion for his customers, his employees, and the products. He made my experience personable and professional. I will always remember the service I received at the Jefferson City MO location!

Phone was broken & unable to be fixed. Received replacement phone in record time!! Like 1 day & by the following day had a new, usable phone once it was activated. Process was very quick, and easy. Would recommend to all of my friends.

All I can say is keep up the great work. Accurate, arrived EARLY, the claim was EASY, & the customer (care) service was EXCELLENT. I would definitely recommend you to a friend and a foe and everyone I know. Thank you for your excellence.

Had an iPhone with a shattered back. Phone was replaced and all transactions were completed within 3 business days. Phone arrived within the specified time (twenty four hours) intact and ready to update and load. My internet contact was courteous, well informed, and pleasant.

I was able to get the help I needed. I was able to understand what was said and they took care to make sure I was completely satisfied before hanging up. We were able to save our data and transfer all of it onto the new phone.

I had to call to get clarification as to how the claim would be handled and what they would do. They were very friendly and thorough. I liked the fact that I did not have to pay the full amount of the claim.

Once we completed the claim and submitted it we had a new phone by 5:00 the next day. The techs were very good helping my son over the phone activate and set up his new phone. I am very happy with everything from start to finish.

Phone replacement arrived quickly. I had no trouble submitting my claim online. It was easy and convenient for me. Replacement is working great. I have no complaints whatsoever. Everything to return my old broken device was included in the box my replacement phone arrived in. Then I just dropped it off at the post office and I was done.

I was very happy with the service you provided once it was decided to replace the phone. This new phone is 100 percent better! Thank you so much. I will be happy to share your company and great service with fellow friends who use Verizon as their carriers.

Form was easy to complete and delivered was as promised. The return of the old phone was not clear if it was by UPS or regular mail so it delayed the shipping of the old phone. But overall we are very satisfied with the insurance process and replacement.

It was a simple process to replace my lost phone. I appreciate the ease at which I was able to complete the process. I suggest the app called PDF EXPERT for people in the future which allows for the paperwork to be completed with a phone and email straight back to your company.

The entire process was fast, easy and reliable. It was nice to be able to track the process online without having to be on hold. Been through this process twice, other was via phone and customer service representative was very courteous and professional.

IT was very nice to get a working phone so quickly! The only bad thing was my past texts and the pictures were not saved even though I did the LONG backup per the instructions. This was was extremely frustrating as the part of the backup that took the longest (2+ hours) was specifically to backup all my past texts.

This was the easier replacement. We even had it shipped to a hotel we were staying at on vacation in southern California. Yes I would recommend Asurion as a replacement/insurance carrier for friends and family. This replacement phone made our trip to Disneyland complete!

Insurance claim was easy to submit. Got the replacement phone in the next day. I did not receive the exact model of the damaged phone but it still works. Using Smart Switch was a breeze. Thanks for making this an easy process.

Sent overnight, as promised. I needed another phone as my old phone was turning on/off for no reason and the volume was no longer working. I am constantly using my phone for emails texting weather app, etc. Asurion helps me with my phone needs.

Process was easy. Got new refurbished phone in 2 days. Process to send phone back was also easy as shipment label was provided. The website was easy to access. I had bought the insurance for situations like this and glad I did.

Quick and Easy. Had replacement phone in my hand the next day. Envelope to drop my return in... doesn’t get any better than that. Didn’t have to leave my house. Everything came to me. Will be sure to insure my new phone.

Great. Very happy. Highly recommend. New phones replaced Note 8. Yeah. Oh yes one old phone no reception, dropped calls etc. The other broken screen both replaced. We had Note 3 and Note 5 before. Glad to get new Note 8.

Very timely responses. Once claim was submitted phone replacement shipped immediately. New phone received on a Saturday even. My original phone damaged beyond repair. The online submission was easy to use. I was kept informed with updates to claim and tracking of new phone once it was shipped.

This has been the worst experience of my life!!! I'm in my 60s and have NEVER had a problem like this! The people are polite but don't understand the issues. They tell me that the tablet I had an ASUS 10 is no longer available. They send me an Ellipsis 8. The only thing I liked about it is the screen was bigger. Then they sent me another (I still had the first one that they sent me, no problems at that time) because they said that my claim was never submitted by them. I tried to tell them that they already sent me a replacement. Still they sent me a new one. Only this time it was a smaller tablet. They said it was comparable to the one I started with that was damaged. I sent that one back, unused. Then the Ellipsis stopped working. I called and the lady was nice enough. And she tried to troubleshoot to fix it but wasn't working. But now the Ellipsis was no longer available. The only one available was a little one.

Great service with organized delivery. Appreciate the fast service and great customer support people each time I have needed to use this service. Thorough explanation how to utilize storage and services that we currently have. Timely delivery of product and great follow up to questions.

As always quick as promised and reliable. Ya a little more expensive than others. But you get what you pay for. I filed claim, approved and then phone was here in two days. As always you're right on spot. Thanks for your customer service.

It was really helpful. They gave instructions as I did them and then that didn't work and they didn't get frustrated. As my daughter and I worked with them, the two of us were extremely pleased. We have used Asurion before for a cracked screen and were pleased as well.

I am very pleased with the service from the representative I talked with to the delivery of the device. Having the insurance helped to provide a new phone for my daughter without having to pay for a new phone.

Your customer service agents were awesome. I was out of town so I had to call several times in between flights and they were always helpful in picking up where I had left off on my claim. I would definitely say everyone I spoke with was great.

Experienced easy online claim filing process and rapid replacing of malfunctioning phone. I received the replacement the next day and called the AT&T Protect to set up without any issues. Returning my old phone was also simple in same box with preprinted/prepaid label.

Very easy claim process and fast shipping. Received a new phone that was ready to set up. In a matter of a few hours, my new phone was identical in apps, contacts, and everything else. Worth every bit of the extra money.

Filing a claim was fast and easy and my replacement phone arrived after two day. Super fast and easy service. I did everything online. It only a few minutes. Super happy with the service. I would recommend Asurion to my friend and family.