Asurion Reviews

Grandson dropped phone out of backpack and it shattered. Made phone claim and it was approved and received new replacement phone in two days. Sent broken phone back in box provided. It was even easy for a senior to get this accomplished without any stress.

When I received the replacement phone has a crack on left corner. Showed Verizon sales where I purchased first phone. He told me you would probably think I damaged it. I'm 66 yrs. young, I depend on my phone for my 100 percent disabled husband's Dr appts and keep important info. I needed this phone immediately so I kept it.

We received the watch in a timely manner and my wife loves the watch. The tech who assisted with the case did a great job in accession the issue and explaining what take place in the exchange and explain the replacement process.

The reps. have been very kind and professional. I have had two replacement phones and the rep. offered a new phone to me. I was surprised but happy. I haven't moved my info over yet... My mom is 92 and I've got two grandchildren I'm responsible for... My life is hectic but I thank you for being so understanding with my phone issues. I've never had phone issues before.

I purchased a "Protection Plan" from Asurion when I purchased my Whirlpool Refrigerator from Home Depot. Over 3 weeks ago, the refrigerator stopped cooling and has not worked since. I have been trying to get help from Asurion ever since. I call my "case manager" every day... She rarely answers the phone. So I leave a message - every day - sometimes multiple times a day - and she rarely returns my calls. I have called every number possible and often waited to speak to someone for in excess of 20 minutes... This plan was supposed to "protect" my purchase and instead has been a complete nightmare. I can't count the hours of time I have spent trying to reach someone to help resolve my issue. Worst service ever!

My Face ID stopped working. I took the phone to Apple to see if it just needed resetting. They ran a diagnostic and found something wrong with the depth perception for the facial id. They gave me a new phone right on the spot. Very nice.

I was completely satisfied. My husband was out of town so I was not able to send the phone but a few days later (not over the ten day period) but a week after it came. And I was nervous it would not ship in time but it did.

I couldn’t have ask or had a more nicer and professional agent assist me with getting my new phone activated and assisted me getting all my info downloaded am transferred over to new phone!! Very happy with agent, not so happy with new phone. I have to put my new phone on speaker to hear any caller I’m talking with. The earpiece speaker for some reason is very very low, and you can’t hear the conversation hardly at all. No sure what to do because I don’t wanna have to pay another deductible for new phone or become a problem customer. Any advise?? Thanks again for a great agent. Wished I remembered her name! Tommy **

A lost phone was replaced very promptly. The process of documenting the loss and arrangement for a replacement was very straightforward supported by an efficient and easily navigated process. The follow-ups were especially appreciated. I have no reservations about recommending Asurion.

Received new phone, but 1) no option for screen replacement, and 2) took way longer than 24 hours. A hold was put on my Friday night call, no one could tell me why. Wasn't told there was a Sunday cutoff for delivery on Monday. Cutoff was less than an hour after I was finally contacted back by email about the mystery hold. Phone wasn't delivered until Tuesday. I missed the cutoff by less than 2 minutes and they refused to deliver Monday. Lots of phone calls, stressful experience, entire weekend without a phone.

Kids phone stopped charging, I called and they had a replacement phone on the way. What phones cost today you are crazy not to have insurance on them. Asurion has been around a long time. I wouldn't have a phone without Asurion protection.

It went very smoothly. I received the device speedily and it was straightforward to activate and set it up for use. I was also able to mail back my device using the return packaging shipped to me. I wish the deductible wasn’t as high though.

There was a slight miscommunication regarding charges between Asurion and my carrier, but the team at Asurion was nice about it, listened, and was easy to work with in finding a resolution. The new device arrived in less than 36 hours, which is amazing.

Fast, easy, efficient, superior customer service. Cannot say enough good about the process and the result. Rapid shipping and the return was simple. I would definitely recommend. Have seen the same result in others’ claims. Never a bad experience. The whole process only took a few minutes and was painless.

Timely, convenient, and new phone quality is great. Online request process was simple and easy. I really appreciated the reduced deposit for the broken screen. Made having the policy worth it. Glad I paid the monthly premium. This process has improved since the last time I had to use it a few years ago. Thank you.

Really good with helping me get claim filled out and in timely manner... nice representative and spoke clearly and I received my replacement very quickly and package was packed well. Insurance is a must. Product I received was just what I wanted.

Everyone was courteous and patient! And wonderful! It worked out wonderfully! My iPhone 8+ was shipped on time and I was able to connect with Protec and it went very well! I would recommend this process via ATT anytime! Wayne

I first made a claim for the broken screen, got it repaired but the screen wasn’t working the way it’s supposed to, so I called Asurion back and they were super helpful, got me a new/refurbished phone in just a couple days. It was the first time I ever made a claim and the process was straightforward, I’m glad I was insured with them.

The first replacement phone was defective. Had to get a second one. Everyone I spoke with was so helpful and knowledgeable. I’m pleased I didn’t have to wait on hold and go thru a long list on the initial call. I got to speak with a person quickly.

Performed as advertised. Replacement phone sent immediately. Good instructions and options for backing up data to transfer. Quick and easy. Even sending back the old one was hassle free with box and postage provided with plenty of time to return.

I accidentally dropped my and it cracked the screen. My phone also fell off my nightstand causing the screen to crack even further. I was able to get my phone replaced with no problems. Great service. Would recommend AT&T to everybody.

My wife broke her Apple Watch, and I was glad that we paid for the insurance to replace it. I called Asurion that day to open a claim. The person who helped me was very understanding and helpful. They did not have the same color combo in stock but kept the ticket open. I checked the claim online a few days later, and it was in stock. I completed the claim, and the new watch arrived 2 days later. It was fast and painless. It definitely makes the insurance premium each month worth it.

Replacement I-phone was perfect and easy to install. Phone arrived as promised and return package was easy to mail back. We did not need to use your install personnel but it was reassuring that a live person was available if we needed help.

My husband's phone screen got cracked. It then started flashing on & off. I contacted Asurion & the very next day received new phone. Thank you so much. He went to the AT&T store. The guys up there helped him get his phone changed over to the new phone.

2 AT&T stores sent me home with my broken phone telling me I would receive better service by calling AT&T customer service or handling things online. They wanted me to purchase a new phone instead of filing a claim. However, I came home super frustrated and the ease of filing a claim and getting a renewed phone within a day was so helpful.

Amazing service. New phone shipped on a SUNDAY and was at my business in one day. My only complaint is the usual security silliness that the Verizon website puts you through. Out your old SIM card in your new phone and you are all set.

I had a situation where my son was injured at work and his phone was broken, the rep helped me get him a new phone for him. She offered words of comfort and understanding when I explained the situation.

I had a great experience with Asurion. The claim process was easy and results were fast. The emails to update me on the process were helpful in knowing where my claim was, when I would receive my new phone and if I needed any assistance setting the phone up.

It was so easy. I reported the claim, you overnight unit and return packaging to return, I put it in the mail box - and I’m back up and rolling. Yes it was just that easy! Extremely pleased with the service provided. Thank you!

I received my new cellphone the next day after giving my information to the Asurion website. Great experience and thanks. I dropped my cellphone into a sewer line and it was no way to recover it and having my cellphone is critical to me.

The whole process was fairly fast and smooth. To set up my new device took a little more time but nothing to complain about. The technician was very professional patient and kind, so keep up. To send back the old device could be easier to leave in the carrier store.

AT&T staff is the very best to work with. I have had my cell service with AT&T for many years and never had taken the insurance offered until the last phone I bought. I am grateful I did. The whole process was easy, and made the the event of a damaged phone seem ok.

Wonderful service and the technician was perfect and helped me solve my problems. I felt totally comfortable allowing him to go into my computer to find the solutions I needed. I would recommend your services to any of my friends.

Received my replacement phone the day after filing my claim. The new device is technically refurbished, but I would not be able to tell it apart from a brand new device, battery health was at 100%, so good QC. Came with new accessories. The pre-paid/printed return label and packaging made the whole return process for my old device easy. I did not utilize the offered ProTech service to set up my new device as it was easy for me to do myself, but still a plus it was offered.

The person that helped me was courteous. The call was quick and to the point. I will be sure to recommend the service to others. The one thing that puzzled me was the limit of claims. The phone got a new screen and still didn't well. So that was counted as a claim.

I lost my phone and went to the store and turn it off but I found it. So I was very satisfied that my new phone came in as quick as I did. I was very satisfied give me that I didn’t have to use it. Thank you.

I pay for my insurance through Directv. When my very expensive out of warranty MacBook got lines up and down the screen I remembered I had insurance. I was so happy until I got a call today that they denied my claim because they said I dropped it. I am really careful with my electronics, I did not drop nor did I drop anything on it. How do you prove that, I can only say that it never happened. I am so upset so now my laptop is coming back to me worse than it left. I can write a letter to legal. What is that going to do? What I feel like doing is crying cause I am telling the truth. What a waste of money and completely frustrating. I advise never to use this company. When you need to use it they won’t accept your claim. Horrible experience.

Asurion was a super easy company to work with. They were also really efficient - we got our replacement phone in 24 hours! The people I spoke with at Asurion were so friendly and helpful. We were very pleased, and totally recommend them!

I reported the phone lost and within a couple days, they had shipped my replacement, and provided very helpful tech support to restore my contacts, apps and other data from the cloud to my new phone. Very cool. Thanks, Asurion!

Pete was great with my phone at AT&T in Edmond. Worked past closing Time to transfer all my information from the old phone to the new phone. Multitask help other people why my phone was updating. He needs to be promoted or definitely get a raise.

My newer phone is working well and I am well pleased with it. I mailed the phone in today that was not working well. Please let me know when you receive it. I will call if any further issues arise. Jill

Deplorable!!!! 15 days and 3 series of phone calls and a fax to receive my phone! I was informed that the phone had not shipped! Turns out that a "computer glitch" cancelled the order!!!! Sure it did! I'd rather pay for a new phone than deal with this. Terrible customer service!!!

My phone was stolen and thrown in the street when I went to locate my phone and set phone on ring. What a great feature. Asurion response was great, I had my phone the next day. TY for a great service.

Your sales team was polite and professional. They understood my situation and were very quick to respond to support me. I was able to receive my new phone very fast and with no hassle. Thank you so much for all the help and I appreciate being a part of AT&T.

So far I don't like how you have to file a claim. I advised that the phone was lost, you have to fill out an affidavit then send them your DL through email. Which is difficult when you don't have a phone. When I called they never have the phones in stock, they advertise you will receive your phone by the next business day, but over the phone they told me it would be 3-5 business days because they don't have any phones in stock at the moment. Furthermore, I purchased an iPhone 11 product red, but they only have white and black to replace. Just uploaded the documents needed, and received a notice that it could take up to 24 business hours to be reviewed. I will be looking elsewhere for mobile insurance.

I made a claim and the new phone arrived the next day. The agent assisting me, made the process simple and fast! All I did was call the number, got an agent on the line and they guided me through the whole process. My phone was up & running in less than 30 minutes, from start to finish.

Despite the claims, not all of my setting or data was transferred. May have been other issues with the phone but there were no real instructions included in the packet. I had to figure most of it out on my own.

The replacement of my daughter's phone was simple, quick and all around painless! The Asurion customer service representative with whom I spoke was friendly and knowledgeable and the replacement phone arrived when and how he said it would. I definitely recommend Asurion to others looking for phone insurance.

The experience with Asurion was amazing. Very professional and handled my tragic experience (stolen phone) fast and courteous. There was a note with the new phone to contact an expert at AT&T. That is where the experience turned into a nightmare. I spent 1/2 day talking to so many people and many I couldn't understand them. Thank you, but AT&T could learn a few things from you!

Phone shipped and received 3 days sooner than expected. Very easy to file and track claim. Easy to setup up new phone and transfer all applications. I would recommend Asurion to anyone who has an electronic device. The Asurion website is very user friendly. It pretty much files the claim for you. That is how easy it is to use.

Everything was fine except my pen was messed up too and y'all sent my new phone without my new pen. Who can I contact about this matter?? The pen is the whole reason I bought this phone. Without it it is nothing really.

I have had the pleasure of dealing with Asurion in the past and it is by far the best customer service company I have ever dealt with. Quick and easy transactions from the website, received our replacement phone overnight and was back up a running in less than 24 hours.

The tablet arrived quickly. No hassles. If we did not have it we would be in a bind. Asurion is a must have. It makes good business sense to have it. I highly recommend this insurance protection. Excellent customer service!

Great service but I sat on hold for 23 minutes but it went quick after that. Maybe by adding more tech supporters would help. The first time I called I got very frustrated because I couldn't understand the person when speaking and had to ask her to repeat herself.

After hours of wasted time on the phone, replacement phone ordered. They did not have the same model "in-stock". Price of replacement no better than if you ordered a replacement online without the hassle. Wrong address entered by Asurion, fortunately, Fed Ex figured out the correct address. Cannot recommend this cell phone insurance.

Fast, easy, smooth. Had no issues filing a claim and was happy to see that I received a discount, was not expecting that at all. Had no issues with delivery and setting up my new phone was a breeze. Thank you!

Great service. Handled my claim fast. Everyone was very helpful. Received my replacement fast by FedEx. In two days had new phone. Was up and working great. Fast shipping. Great service. Filed my claim fast. Everyone was helpful to help back up my old phone and helped transfer over to new phone.

I turned in an insurance claim to replace my brand new Motorola phone. I received a new phone the next day. The phone they sent me was "refurbished" and quit working within 10 days. Turned in another claim to replace. I WANT A NEW PHONE. It's a scam that they try and send you a "refurbished" phone, when I paid insurance to replace my "new" phone. Isn't there some sort of class-action suit addressing this? If not, there should be. EXTREMELY DISAPPOINTED that they pawned that bad phone back off on me. My phone is my business. I'm expecting a replacement for the replacement. It had better be a NEW PHONE and expressed as such. If I could give "no stars" I would. This is clearly a consumer rip-off. You listening ConsumerAffairs?

Service was very quick, the sales rep was helpful and answered all questions. I received new phone by mail in one day. After receiving phone it was easy to transferred information from old phone to new. Took phone into store and had same # transferred to new phone.

Was informed throughout the whole process and received a new phone within the 1-2 business day time frame. The process was simple and straightforward. Wiping the old phone, setting up the new, and returning. When I called in, they were very helpful and using the website was also easy for instructions.

It has been three weeks and numerous phone calls (over hours of being placed in hold and transferred) since I submitted a claim. As to date, I am being told the Samsung 8+ is discontinued and I have to either do a buy out or send in my phone thru has a cracked screen and wait to see what they send me. I am livid and Asurion is not upholding their insurance obligation and hiding behind words such as the phone is not available. For two weeks they told me to call everyday to see if the phone was in stock. Then I was told after two weeks it has been discontinued. Now I am being told I have to wait to see what other options may be available. It has been over three weeks that I submitted a claim and still no phone. I want to make a formal complaint. This is disgusting and fraudulent. I have escalated this claim after 3 days free submitting my claim and still nothing.

My new (refurbished phone) works great now. The technician who came to my house to replace the cracked screen on a iPhone XR failed to make sure my facial recognition worked. I didn't notice until after he left. It was upsetting to have to go through the process of replacing the phone, downloading all the information. I still have to transfer over my pictures. Maybe they should have sent him back to do that for me. It took a lot of time and yes I had the old phone backed up to the cloud. When it downloads to the new phones not all passwords are transferred over plus I had to reset the facial recognition to the apps I had it set to.

The replacement process and phone are great. Better instructions are needed to back-up existing phone and transfer all data to new phone. Could not figure it out. Had to have kids (who are more tech savvy) to help. More explanation is needed on replacing SIM card vs. using a new one.

Submitted my claim for lost device on Monday, got email Wednesday that replacement was out for delivery. That’s pretty much overnight for Honolulu. Could not activate it until the next day due to time difference btw HST and CDT, again pretty used to this when calling businesses in mainland from Hawaii. No complaints.

Placed my claim online. It took about 5 minutes if not let. Very fast. Very easy. Very convenient. Very, very happy. Got my replacement phone two days later. The return shipping label was also nice. Thanks!

Everything was taken care of very quick. The workers at the Celina store were extremely helpful with any questions. Glad I had this little insurance. I'll make sure I always have something like this in the future (especially with kids). I will even frequent my local Verizon store instead of the bigger city.

The process was very easy. I ordered placed my claim over the phone. It only took about five minutes. I received my phone the very next day. Everything went very smoothly and I can honestly say I am very happy with your service.

The phone came in the very next day. Great service with the setup of the device. The return of the device was simple and convenient. I would recommend this company to friends for sure. The replacement phone also is great!

I was very please on how quick the replacement unit got to me. My son was superb excited because his phone would never charge correctly. It had gotten cracked on the back and this caused issues of the charger pad to not charge the phone. Then the charger port failed to charge the phone as well.

The new phone was in my hands within 2 days. I was impressed with the updates via email. The entire process was so fast and easy. It was the most satisfying experience I’ve ever had when purchasing something.

Wonderful service! My daughter dropped her phone in the water while we were on vacation. Asurion had a new phone to us within 24 hours; so my daughter came home to her replacement phone and the whole thing cost maybe $10. I couldn’t be happier!

Received new phone within 2 days - new phone - and pkg had materials and label to return damaged phone. $112 dollars to replace 3 year old phone with expanded battery not bad. Would have been nice to have option to upgrade for the price difference. 1st time using insurance in 25 years of carrying insurance.

Service was quick and easy. The process was taken care of so fast I was surprised. Am super grateful we purchased the insurance. It was not only affordable, it was very easy to file a claim. We didn’t even have to speak to an agent. It was all done electronically.

Asurion was amazing. I had the best customer service in our circumstances which was a great stress relief. I would definitely continue to use Asurion. As long as you are patient the wait time is really not that bad and once you get a customer service representative on the line the transaction went through fairly quickly.

You got me in to get my phone fixed the same day I called. Then the techs fixing the phone broke it even more, I was told 1-3 days you guys would just send a new phone and I literally had it the next day. It was very fast service and I appreciate that.

It was a good experience, the people at AT&T were helpful. I love my phone. Thank you for billing me so it was affordable too. I hope I dont have to use it again, but I'm glad I have the insurance, thank you.

Replaced the phone again. It had been lost this year then stolen and then stolen again. Thank you so much for all your help and customer support. Your staff each time was plight and quick to get to our needs. We appreciated it.

They were very efficient and easy to work with. We got our phone the next day. They were friendly and they were accommodating. I would recommend them to my friends and family. Replacing a lost phone has never been so easy.

The process was easy to do online and the new phone arrived early. The staff was great with helping activate the phone as well. I know having to replace a broke phone is not the best feeling but Asurion made the process great.

Wonderful experience even gave a a few extra days to get the old device returned because I was out of the country. I cannot believe how quickly they got my new device shipped too me. They don’t lie when they say next business day. Hopefully I never have to do this again but if I do I now know how smooth and painless the process is.

It went good. I got a new cell phone with my insurance. No problem whatsoever. Samsung Galaxy Note 10 plus is a great phone. I love it every second of the device. Asurion technical service was excellent hands down.

After realizing my iPhone XS Max was on the roof of my car, it was too late to save it. It fell off the roof and the car behind me ran over it. My AT&T service representative told me to go on line and complete the loss/damage paperwork. It was quick and easy. I received my new cell within 3 days and was back up and running within one hour of receipt. So glad I had iPhone insurance coverage.

The claim was very easy to file and the phone arrived less than 24 hours later. It was more difficult In the past to file a claim but this time the process felt much easier and more efficient. The packaging was very user friendly.

Each of the reps I spoke with, were helpful, patient, and efficient. Thank you so much. Give those guys a prize!! I’m not sure what more to say except keep up the good work. The replacement phone arrived exactly when you said it would arrive. Returning damaged phone was easy too.

Was simple, easy, and painless. The lady I spoke with was very nice also. My replacement phone is working excellently thus far. I will certainly be a return customer if need be in the future. I'm glad I decided to replace me phone versus having to purchase another new phone. Awesome.

The guy at AT&T was very helpful and knew how to get my son’s phone replaced with the insurance. He let us know how much it would cost to replace. The only complaint is that the phone took two days to get sent. We were told it would come the next day. The person helping us was not aware that the 6:00 pm time was not our time zone.

Staff was very helpful, they explained everything great and were very patient with me even through all my questions. And my replacement device came very promptly with no problems. I would definitely recommend to a friend.

Device was promptly sent and exactly what was promised. Even though I needed a bit of time to clear and transfer all the info from my previous device, Asurion kept in contact with me and was understanding that my original device was delayed.

Well you guys canceled my insurance. You stated we filed 3 claims in a short period of time. We filed only two. I did start one but did not complete it because I needed to get information. So that might be why you think we filed 3. Aside from this I would have rated you higher.

Filling out claim online didnt work. Went to AT&T. They told me I had insurance sent me to a second place to find out if phone would be covered on insurance that place was closed after a hour of driving place to place and not getting my claim filed online finally talked to someone live then I finally got somewhere. One thing I like to add how can someone give phone info if there isnt any power or control over the phone.

The phone tech support was much more helpful than average. She really seemed to follow up and make sure I understood what to do, and encouraged me to go ahead while she had me on the line. Often phone support is obviously reading from a script from which they do not depart, and when they say "anything else I can help you with?", you know they are hoping you say no.

My experience with Asurion was great. The phone was replaced in a timely manner. The price for the replacement was FAIR! They sent me the envelope to send the broken item back, it was hassle free. I appreciate the way it was handled. They sent me a reminder about returning the broken item. That came in handy, because through my daily life I sometimes forget to do things.

My Apple Watch was crushed when a door shut on me. I completed the forms online and I had received a replacement in less than 24 hours. I could not have asked for better service. I was provided all of the return envelopes to mail my broken back.

AT&T customer service very helped with helping me with the app of Asurion. She walked me thru the whole app. It was one of the easiest times of dealt with it. Usually I’m on the phone for a long time. But this way was much quicker and easier. We got the phone followed the step and everything worked.

I had a great experience. It was easy to file a claim online and we received the replacement phone lightning fast! I would highly recommend Asurion insurance as a way to guarantee you have a great working phone at all times!

Super fast service with zero issues, no hidden fees or extra costs. Very easy transaction with free return shipping and easy to follow instructions. New device was packaged very well and arrived next day. They even sent a free gift after I returned my existing device, I highly recommend Asurion!

Thank you for the replacement of the damaged phone. The phone is beautiful. I thought it was going to be a iPhone7 but it's an iPhone 6s. Thanks anyways. Well everything is good. Until next time. AT&T offers great insurance.

These people don’t want to pay valid insurance claims. Try to find some other insurance company that will treat you fairly and not pit roadblocks up. By making it harder for you they hope you will give up but don’t give up and hold them accountable. Otherwise they will keep your money b

The person on the phone was very polite and I was able to get my phone activated within a few minutes. There wasn't any confusion on my end and all my questions were answered to my satisfaction. Definitely would say good customer service, but the wait time to get a representative was a bit much.

After 10 years I have business and personal phone with Metro I find Asurion very unprofessional and dishonest for few reasons:

All the customer service members were very helpful with questions. After the appointment with the repairman he didn't complete the repair. They approved for me to get an replacement phone. They did this without me asking for it. I'm very pleased with Asurion services.

Filing the claim was very easy. Response time was quick and replacement device was delivered quickly. Directions for activating device was confusing as we were given 2 different numbers to call - Neither of which she was able to call on new device. After much frustration, she switched the SIM card from old device to new and was able to activate.

It was not the fastest way to get my phone. I was without phone Saturday Sunday plus 3 more Monday thru Wednesday but finally got them. Note customer service via phone it takes long up to 30 minutes waiting. And then most of my phone calls they were struggling finding my information. And when they do they transfer me to a different department and most of the time I got disconnected on the transición. It was frustrated but finally got my phone.

Actually getting the exact same phone and just moving the chip was easy. Restored by backup, and BOOM!, everything just like it was. Even my "groups" were restored. The only thing I lost were some contacts. Don't know how, but it's not the end of the world.

My phone came quick and was in great condition. The only problem I seem to have is the battery doesn’t seem to stay charged for a long period of time. I don’t know if it is a phone problem or maybe an update issue.

The process went smoothly from start to finish. The people I dealt with on the phone were very helpful. My new phone arrived quickly. It was very easy to get the new phone up and running and to return the broken phone.

It was great working with someone that knows what they are talking about. The lady I worked with was very knowledgeable in what she was talking about. That really helps when you know very little of what is going on.. Thank you for your service.

I was very surprised that the phone came so soon. The phone works great and I like how they help you with the step by step to restore the phone. I'm so grateful because I thought that I had lost everything.

Ordered my replacement iPhone XS Max device on Wednesday & I got it Thursday afternoon! Initially it would have came later if I didn’t pick it up at UPS customer service center. The replacement device works perfectly! Only thing I do not like is that it says “remanufactured by Asurion” on the back. But your hand covers it for the most part or a case.

Received the new device in a timely manner. Transferring all contacts and information was made easy with the help of the service person. She was very helpful & kind with the patience we greatly appreciated. Very few people have this kind of customer service skills with a heart anymore.

Fast and friendly. Easy to use platform to get a case started. I had a gentlemen named Eric assist with the activation of the phone and he was great. Very happy with the whole process. I would definitely recommend to family and friends.

My iPhone 10 Max was dropped and screen broken. IT was also a little twisted. Y'all replaced with what appeared to be a new phone. The new phone battery may be faulty. It has to be recharged every day where I used to be able to charge every three days or so. I will monitor and report if it continues to be an issue.

I took my phone to the AT&T Store I Norton Va. The salesperson Haley Talked to me briefly, after telling her about my disabled phone she quickly tried to restore it before she decided it was no use. The phone stopped working. She called the Asurion folks. After answering a few questions they sent me a new phone right away. I was very satisfied the way Haley (at the Norton Va store) and the insurance lady handled my situation so quick. I will always be an AT&T customer... Once again. Thanks SO much!!!

Lost my device and needed to replace it fast. You did a great job. Very prompt delivery. I'm so glad I have protection on all of my devices, plan to keep them protected for life. Great job! Thanks again for your help.

Any time I have to interface with Asurion regarding a replacement device the customer service representative has always been extremely polite and very knowledgeable. The service is quick with a very short turnaround time. I would recommend their coverage to everyone.

Fast, friendly and efficient service. Customer satisfaction is the goal and they achieved it. Setup was smooth and all my questions were answered thoroughly. The agent who serviced my account was knowledgeable and friendly. I have had this insurance for years and the transactions have always been great. I definitely recommend Asurion for your device insurance needs. Thanks again Asurion!

15-month old iPhone battery decided to enlarge causing the phone to start to come apart. Filed a claim with ATT, paid the deductible and received a new phone in 2 days. Great service and support. Process was super simple. Thanks.

Very good knowledgeable customer service. Resolved problems quickly. Overnighted phone to make sure I did not have to go without a phone very long. They even worked around my schedule. Would really recommend others to use them for their insurance coverage. Replacement phone looks brand new.

Excellent Job. No hassle about replacing broken phone. Online form was easy to navigate. Fill out replacement form online and received new phone in a couple days. Replacement phone was similar to original phone. Great service. Would definitely recommend this service to a friend.

Fell out of boat on lake and almost drown, Phone went to bottom of lake. I thought, oh great, I will have to buy another phone. By the way it wasn't paid for yet. Emailed Asurion and found out Phone was covered and they sent me a new phone. I think they are a great company. I would use them again. Thanks. Randy

The phone arrived quickly. I had the Verizon store help me with the switch of info. Maybe a little better instructions. All in all I am very happy with the program I always use the insurance on my phone. Til I buy my next new phone.

Asurion did a great job with helping me fix my screen on my iPhone after dropping it and creaking the screen. They also helped me with no problems, getting a new device after the home button failed on the last.

Interaction with Asurion was clean, simple and courteous. New phone arrived promptly, and was easy to activate. Data transfer worked smoothly. Shipping materials for returning old phone was suitable and worked well. We encountered no problems at any point in the experience.

Work out pretty good. Numbers and pictures transferred and. now have disappeared. I had trouble transferring but it was not your fault. Just my dumb backward ways. All in all Great transaction. Thank you so much. It will take a while to figure things out.

Asurion deliberately makes it difficult to file a claim. For example, instead of letting you fill out a form on-line, Asurion requires you to print it out, then fill it out, photograph it and then submit the image on-line. Don't have a working printer? Then "ask a friend" suggests Asurion, unhelpfully. Then, without notice or adequate explanation or apology, Asurion decided not to ship the new phone in time to meet its promised delivery date. And Asurion would not let me change the delivery address to match where I would be on the real delivery date. -- Jeff **

Explained the problem with my cell phone to Asurion representative and found out immediately that it was covered. And needed to be replaced also at no charge. Two days later it arrived, plugged in, powered up, called number for setup. Excellent Service Done!

AT&T customer service very helped with helping me with the app of Asurion. She walked me thru the whole app. It was one of the easiest times of dealt with it. Usually I’m on the phone for a long time. But this way was much quicker and easier. We got the phone, followed the step and everything worked.

They were very helpful and helped work everything out With the TV. I was very pleased And they made the process work very well and smoothly. Thank you so much for all your help with this situation. I’m definitely glad to have this service and I appreciate all the teams help with everything.

The man at the store was very helpful with setting me up with you. I got my phone back in the timeframe that was given to me. The phone works ok. The touch screen malfunctions every once and a while but then will go back to working. It must be a refurbished phone.

This was quick and easy. Glad I pay the extra cash to have this service. If I'm ever with anyone that I know and they are getting a new phone. I will make sure that they don't opt out if having their phone covered. Only thing is I was hoping to pay less than 200 bucks to get my new device.

Local AT&T rep was very concerned about my phone issues and my loss of all my information including pictures. New phone was ordered Sat. morning and arrived noon on Monday. The 2nd rep was also very concerned, with his and my patience he did retrieve all info except my photos which he thought would come thru to my computer. A BIG THANK YOU TO YOU REPS. YOU'RE THE BEST.

I was pleasantly surprised at how quickly and easily my claim was handled. I would definitely recommend to a friend! I was able to make the claim online late at night, and the next day my replacement phone arrived. I had a little trouble getting everything off the old phone and transferred to the new one, but the rep stayed on the line and helped me through it all.

This was fast and very helpful when my phone was taken! Thank you so much! Thank goodness I only had to pay 99.00. The people were so friendly and very helpful when it came to set it up! Thank you Asurion!

Very easy to file a claim and the replacement device came very fast. They stayed in contact via email to make sure it arrived and that it worked. It came with a prepaid envelope to send the broken device back. The insurance is well worth it.

My iPad was stolen and I called in to get a replacement. Ended up having to speak with a supervisor due to the initial rep telling me I would have to wait a week! Supervisor got on the call and knocked it out of the park! Very impressed with the service and experience.

This was an easy process. Other than being charged for a malfunction in the phone due to the manufacturer it was easy to follow directions. The phone was sent on time to my house and the customer service I received was good.

I would have given 5 stars, but the first replacement phone that was sent to me ended up being in worse shape than the phone being replaced and this happened at a very bad time. However you guys redeemed yourselves and sent me a phone that seems to be much better! Thank you.

I recently tripped and dropped my iPhone and broke the screen. I made a claim online and received my new device very quickly afterwards. The support to set up my new device was excellent and now my phone looks and works great again!

My son accidentally dropped his phone and it wouldn’t work correctly. I was worried of the expense to fix or replace it. The Verizon store we work with said to contact you... and they were right. You took care of us! And your didn’t break the bank! My sons replacement phone was here very fast and he was very appreciative! Thank you!

Received replaced Mobile Phone very quickly. The New phone was easy to install. It was easy to mail the replaced mobile phone. The information for setup was very available. I was able to track the conditions of the UPS sending information for my new replacement phone. It was also easy to make sure the old mobile phone was received.

I had to repeat myself several times and go over the address about 10 times. It's like the gal was asleep! Then after giving her all my credit card information to get the phone replacement she never put in the order!!! I called the 4th day because it didn't arrive and the new person said payment was not taken so I had to do it all over again. I also told her to put my sons name and address on it for delivery because it was his lost phone but she STILL put MY name on it to his address. The entire ordering became very frustrating!!!

Great customer service. Each person I came in contact with was knowledgeable, helpful and kind. Very anxious to help and great advice. If you don’t have Asurion then you must. It’s worth the price and no problems ever to help me. Worth every penny.

All people we talked to were great and able to help with all steps of the change from one phone to the other. Moving all our information to the new phone to the other. The phone arrived when we were told.

The rep was efficient, professional and caring. She helped make the experience of a phone loss and replacement much easier for my husband. She was wonderful. We are happy customers and will continue our coverage with Asurion. Thank you so much.

Great customer service and fast problem solving. Very satisfy with technicians that assisted me to activate my phone and to restore all my data. Prompt delivery to my door. Easy instructions to pack and to return defective device. Is money worthy to pay this insurance.

I don't have a clue who Asurion is or why in my case Verizon has contracted with them, I have a Samsung Galaxy s9, it's less than 6 months old and I have Verizon cracked screen repair plan that claims unlimited cracked screen repairs for $29, it seemed like a great deal and until a week ago I never needed it, I dropped my phone and cracked the front glass, that's all, everything works like brand new except the screen is cracked. Not even the LED. Just the glass. Anyway I went online and filed a claim. That part actually worked well, except when I filed for cracked glass the response came back that I'd have to pay $149 for a replacement phone, I don't need a replacement phone, I need my screen fixed, when I complained the person (computer) said they could cancel my claim and just start another one. I said ok and started a new claim, when I got my response for the second claim it was so ridiculous I almost can't believe it.

My son lost his phone but we have paid 275 dollars so he was under warranty. After a trip to the store, they sent us home but gave us a number. After an hour of waiting we spoke to someone who told us to call Asurion. They asked me for scanned photo IDS (Privacy trap) and an affidavit. I have 5 phones and they put me through so much trauma. With kids, homework, a full time job, it was awful to be put through this. The woman then said I can fax it. Fax my ID to a number. She wasn't helpful and polite and I told her I had spent 3 hours running around with 3 kids, trying to get a phone I had insured, fixed. I don't have a phone and I think Asurion is a monopoly. They will take your money and even with all of the right ID, pins paperwork billing address and other things, they want you to scan your personal data when I don't even have a scanner at home. Awful company and I don't have a phone now.

Please think twice before using Asurion. I have paid 19 a month for well over a year on my iPhone X 256 GB through Sprint. I was getting an iPhone 11 Pro Max and around 9/20 or 9/21/19 my screen got a crack on it. I went in 9/21 and Sprint said they would replace it for 29. An hour later as I was IOS 13 their equipment did not support that so come back 48 hours later. I waited about a week. They take my phone and suggest I go do something for an hour. I come back after a little over an hour and am told they couldn't get an authorization they needed. At this point I am giving up, but go to another Sprint corporate store.

This was a replacement iPad. There were several issues: 1. The iPad model was not able to be replaced. It was 1.5 years old to me. 2. The selected "upgrade" was not immediately available. Asurion did a good job of notifying me that the iPad was not in stock and communicated with me each step of the way. For us this was not a speedy experience, although satisfactory. There are some things that we don't have control over.

Very fast and helpful. My device did NOT arrive Saturday when it should have but that was the fault of United Parcel Services, who chose to keep it on the truck all day and then not delivery it because it was raining.