Asurion Reviews

The delivery was quick and without hassle. I appreciate this kind of service especially during the holiday season when there is so much activity and a transaction like a single cell phone can get lost. Everything was seamless and convenient for me. Thank you.

Easy transaction, did it all online and it was painless, fast, and easy. I even got a discount on the amount I had to pay because we hadn't used the insurance in the last 12 months. Received my new phone very fast.

Phone finally went completely black. Received new phone within 2 days. Was not able to remove anything on old phone because it was completely black so took sim card out only. Told Asurion customer service rep and they said it's ok they will take care of it.

The representative was professional and courteous. Very personable and really knew what she was doing. was not robotic, had a great personality. When we were waiting for things to load on the phone she also help with the TTY feature as my daughter who uses this phone is deaf.

The Verizon representative was very helpful and the replacement process was very easy. My questions were answered by the Asurion representative and I received the new tablet quickly. I have not set up the new tablet, but will visit a Verizon store after the holidays. Thank you.

The person who helped me was great and explained everything to me and was very friendly and nice. It was nice to be able to talk to someone and have all my questions answered. I would hope that everyone has the same experience that I had.

Customer service was very easy to deal with and my replacement device arrived quickly. Getting the new device set up was simple as well. I would definitely recommend using them for your insurance on your electronic devices. You won't be disappointed with the service or your replacement devices.

I am very grateful. I lost my other phone while Christmas shopping. The phone is terrific and was I received it next day... during the Holiday weekend. I am amazed Thank you very much. I couldn't have asked for better.

Excellent service. Real fast turn around. Received my replacement the very next day. I used the website and processed my claim there then the very next day I received my replacement device. They include shipping tag for the return. Thank you for the easy, fast and reliable service your company provides.

I lost my phone around Dec. 20, I am so glad that I received my new phone before my vacation Dec 24, it is so far fast especially during holiday season. I called few times, I think your reps helped expedited my claim. Thank you. Thank you so much!

Great promptness, very pleasant experience with this insurance. I am very happy with you handling my case. I am glad I had the correct decision to have insurance for my cell phone. This guarantee the replacement if anything happens to my phone.

I was pleasantly surprised and very pleased with the service I got. The replacement phone arrived promptly and I was able to ship it to my son and send back the damaged phone without a problem. Thanks for making this process less painful.

Received my phone when promised. I was very satisfied. Took it to a Verizon location to get them switched out. Very friendly patient staff. Overall great experience. Glad to know that I can rely on great friendly customer service. Thanks you.

Your Customer Service was great! First replacement phone we received turned out to be defective as well and, with one call to your CS department, was quickly resolved by upgrading to the next model phone. Kudos to your CS Department!!

My experience with Asurion is the best. I stay with the company for my phone or another device and recommend to anyone need a good company. That's the best when the people's need good insurance in the device because is the best company in the world.

The process was simple, easy, and expedient. My broken phone is in the mail and the new phone works perfectly! My new phone came within 48 hours as promised. Your efforts are much obliged, appreciated, and keep up the great work. Your staff did a fantastic job.

Honestly, the whole process was very user friendly and easy to complete (even for a technologically challenged person like myself). I was very surprised by how fast my new phone was delivered and at no extra charge too. After submitting my claim, my phone was delivered to my home the next day. And when the phone that is damaged is the same phone that is assigned your business's phone number, which is how your customers contact you for service. It’s comforting knowing that Asurion has your back and will have your back in touch with your customers in no time. Thank you Asurion. Your expedited care was truly such a blessing to us here at Amen Chimney and Dryer Vent Services. Keep up the good work!!!

The experience was very easy simple and well explained. New phone is here and all set up. I will recommend insurance to anyone that is a mobile phone customer. Asurion has the website easy to navigate, phone arrived the next day. Ready to send back phone on Wednesday.

Simple and quick. My daughter couldn't be happier. Easy to submit. Had the new phone in two days. Not eager to use insurance but it's nice when there's no hassle. Will recommendation to friends and family.

You did everything great. I appreciate how great your service is. I was happy with the service. Thank you. The phone is working good and I'm glad for the way you. We thank you for everything that you did and finely manner. Your service is the best.

Great customers service. It was fast and friendly. We'll always call on them for help. Great service and I have a great experience in route one with the new features that is available for a variety and I can use it for my own and it will have.

I called after dropping my phone and cracking the face. I received prompt and courteous help from Asurion. They explained everything to me, and asked me if I had any questions. They emailed my claim and when device would arrive. Thanks.

I was very pleased with the service. I love how my replacement phone arrived just before X-mas. Customer care did an outstanding job and they were very professional! I would definitely refer a friend to Asurion. Thank you for being there for me when I needed you. God Bless.

Fast delivery, replace the device with no hassle on my part. I can even do the claim on my phone. Secure all my information safely. The gadget is new and works perfectly. They charged me accordingly, and it's worth it.

Asurion took care of my problem right away. I did not encounter any problems. The online claim process was very easy. I received my replacement phone the next day. The exchange was very easy also. Everything was included in the box. I am glad I had the protection plan on the phone.

I loved the easy submission of my claim and fulfillment of the replacement was on time and as described. Also, the quick and easy return of the failed equipment with the provided return shipment label and packaging was effortless. Thank you!

My 1st try didn't go my way and I had to prove to you that I wasn't giving you false info. After my 2nd try to correct my phone issue Asurion came through with flying colors. I did have to do some leg work on my end to prove my point and now I'm happy with the outcome.

Fair and quick process. I had to answer a few questions about what happened to the phone. Next day delivery was a plus because my phone was unusable. I am up and running on replacement phone now. I was able to back up from online cloud backup. Return was easy and no issues.

Did exactly what was told to me and expected. Delivered in less than 24hours. On-line was easy to do especially for an eighty year old like me. Even returning the defective unit to you was as simple as 1,2,3!! My friends could not believe how easy you all had made it.

I received my replacement phone very quickly. I put in my claim on Tuesday evening and had my replacement phone on Thursday. Setting up my new phone with the help of the Asurion staff was quick and painless. I am very satisfied with the service I received.

MetroPCS and the Asurion was terrific! Fast and hassle free. Arrived as promised and online claim form was super easy to file. I liked the option of having online/phone filing and choose online because phone proms took me on the loop and referred online anyway.

The AT&T representative was very helpful showing me how to file the insurance claim and the replacement arrived in less than 24 hours. My teenage daughter was very happy with how fast the claim was processed and thus I am a very happy customer. Thank you, to all involved.

I was given quick service and my claim was handled efficiently and my devices were in hand the next day. I was very pleased with every part of the process. The kids were happy to have their devices back. Thank you!

Y'all got me a brand new phone to replace my brand new phone. Would have been upset if it was only refurbished seeing as how my phone is so new. Not only did yall get me what I wanted but I also recieved it within 24 hours of not 26. Thanks.

Service was great and fast. I would use this again. Customer service was really good. Helpful when prograing my new phone. I would absolutely recommend Asurion to my friends. I would not hesitate to use this service again and again.

AS ALWAYS - ASURION - THE BEST IN ITS CLASS COMPANY FOR QUITE FEW YEARS AND COUNTING! Will never go unprotected with my latest and high-end smartphones without Asurion. Affordable monthly fee, reasonable deductibles and very quick response even DURING weekends.

OMG I’ll never NOT have insurance again! My phone was stolen the night before thanksgiving and after reporting it three days later I had a brand new phone same make and model THREE DAYS LATER!! I was so happy! Thank you!

My carrier is Metro, I love how quick you send the replacement phones. I hate that the phones are not new. I always have a problem with the replacement. I really should have done a upgrade. I would recommend to family if they're low on money and can't afford to pay for a new phone. Then this is the best option but it'll be nice to get a new phone instead of a refurbished one.

The replacement process was super simple and fast from the beginning to end. The representative was super nice and friendly and the phone arrived the very next day. And it was super easy to ship back the broken phone. I will always make sure to always keep the insurance on my phone. Such a great deal.

Spoke with Corey. She was helpful and comforting. Got my replacement phone in a timely manner and the setup process was simple. It was really helpful to get a replacement fast. Because not having a phone is a category 9 disaster so thank you. Thank you.

I have no complaints. You guys are awesome. You all are great and helpful. I'm very thankful. I will use you all again if anything happens to my phone. Customer service was very nice. And it did not take them long to ship my phone out.

Losing my iPhone was the biggest disaster of my 2018. I was far from home, in a place I had never been, with no idea how to get around and I lost my phone. The Verizon store was pretty useless, just cost me a bunch of money. Made me buy a burner phone for $200 that I’d only utilize (poorly) for a few days then have no use for.

Thank you for your prompt service. Even though I filed my claim late Thursday night, the replacement was in my hands and working by Saturday afternoon. With Christmas shopping season I wasn't expecting such a quick delivery. Once again, thank you for the excellent service.

The first replacement arrived overnight. There was a problem with the replacement device. A new replacement device was shipped overnight. The second replacement device worked with no problems. The service representatives were helpful on both calls. Both requests were resolved on the first contact. The return of the old devices was very easy.

The service was quick and satisfactory. The product is efficient. I have been a customer for many years and I am still amazed how quickly the replacement was supplied. AT&T has always provided me and my family good service no matter where we are. Thank you.

Great process and service. Was able to know how soon my replacement would arrive and how simple the questions were along with what was close to the problem with my product. Glad to know my product's insurance is the best. Thank you.

Asurion helped me replace my LG ThinQ 35 and I was very satisfied. It came faster than I thought it would. The whole filing a claim process was easy and convenient. As far as the fee that I was charged it was $75 cheaper than what I actually expected it to be.

My phone was replaced very quickly when I had problems with it. The Verizon store representative and phone representative for Verizon told me that I would probably get a free upgraded phone, but it was replaced with the same type I had. At least I have a phone that works. Thank you for the quick response and device replacement.

This is the second time that I've had to get a claim process and both times was a awesome experience and I'd be happy to recommend Asurion to anyone based on my experience. Thanks and MERRY CHRISTMAS TO ALL OF YOU.

Their Guest Service is TERRIBLE!!! They do not know how to take care of their guest to save their own life! It is like pulling teeth with them. They tend to lie to guest about dates to receive any why the system glitches. How do you NOT know? If you are going to be in customer based business, you need to have answers.

Quick and efficient service. All went smoothly in securing a new phone after my old cell phone slipped out of my hand, cracking the screen upon impact with the graveled path. The associate answered all my questions and the new phone came within two days as promised. The boxes contained everything needed to transition from old to new cell, and shipment of old cell to AT&T.

Easy to report and get replacement device. Kept informed of delivery. One thing for your team is to make sure you send the right size sim card. The one I received was the wrong size so I reused the one I had with my broken device.

There was a chance I could’ve gotten my phone fixed for slightly cheaper, so I ended up waiting till the end of the day to make a claim for replacement. I was kinda worried I’d be out of a phone for another day, but you guys fired the replacement right out and it was waiting for me when I got home from work the next day. Thank you.

It was amazingly simple and easy. I called, they verified, they replaced, and no hassles. Just what you would expect with the ease of service. I have never run into that type of service in I don't know how long.

Good service customer service is great and accurate. I receive the replace the next day and I have no problem activating the replace device and I will recommend Asurion insurance to others. I did have a little problem at the beginning of my claim but they resolve the issue. Thank you Asurion.

I did it online, very simple process to turn in a claim to replace my damage iPhone. Tracking information was also helpful. My new iPhone came on the date it was promised. The tech support also helped with activating my new iPhone and resetting the damaged one. Great job Asurion!

Came exceptionally sooner than expected. Everything was excellent. Will continue to use this carrier and recommend it to friends and family as well. Didn’t need to have assistance due to inability to access the tablet to remove information because of malfunctioning problems.

I requested a replacement phone at the AT&T store. Although a representative at the store helped me, I have also completed a request on my own online before as well. The process was very easy, went smoothly, and I received it very quickly.

As someone with 6 people (including 2 teens and a 20-something) and 8 devices on a Friends and Family Plan, over the years, I've had many claims for lost, stolen, and broken devices. Each time, Assurion has come through with flying colors on a replacement. Usually delivering a replacement the next day. And Assurion customer service has always put me at ease especially at the most stressful times when a device had been stolen. I appreciate the excellent service. Thanks!

Entered the claim online. The process was very easy and I was done in minutes. I received an E-mail updating each stage of the claim and my phone was shipped overnight the same day I entered the claim. I received my new phone by 2:30 the following day. It was the same exact phone and took minutes for me to set it up. Process could not have been easier.

Our AT&T salesman was knowledgeable and professional. We described the problems and followed his advice. The following morning the replacement phone arrived at our home. We returned to AT&T and our salesman worked to transfer all the information to the new phone. All in all a very pain free experience.

I was very pleased with the service I received from Randi or Randy. She was very, very helpful and very very patient. She walked me through the whole process in setting up my replacement iPhone and correcting the issues I was having with my other iPhone on my account. She clearly understood what I was trying to say with the problems I was having with my iPhone and she knew just how to handle it.

Quick shipment. Great experience, knowledgeable people. I had no trouble at all We are quite happy. Even though it’s Christmas season, the process was smooth and quick. Our replacement phone came right away. I recommend this insurance company. I don’t like paying the deductible but I guess that can’t be helped.

The representative was very helpful and patient with me during the entire process. The time it would have taken to complete the new device set-up and transfer, the Rep was instrumental in getting me to the point of completion. Thanks for the call back in order to have it done correctly. Thanks to all who helped!!

I have a commercial account with ten phones with eight of them being iPhones and I have Insurance on all of them. This is the first time I have made a claim and the whole process could not have been any easier. From the time I filled out the online form to the time I got my replacement phone was 24 hours.

The experience was awesome from start to finish. The entire process was explained in detail. The representative and technician were awesome and the issue resolved in a timely manner. I would recommend Asurion to family & friends. The process was hassle free.

Very on point. Got my delivery on time. Been having them for year. Glad to have their services. Will recommend to anyone to use them on any of your phones for your insurance. Will give them 5 stars all the way.

Asurion did awesome with my insurance claim!! Submitted my claim and it was reviewed the next day, got my new replacement phone the day after that! The whole process was very smooth and I didn’t run into any issues. Glad our phones are protected by Asurion and it’s good to know how fast they will be replaced if something else happens to them!

Device was delivered very promptly. Sending the old device back was very simple as well. I am glad I had insurance and that this was entirely a hassle free process. Thank you so much for the service, as I don't know what I would have done without it!

The whole experience was Faster than I expected. I just recently had to buy a new phone because the AT&T worker made it seem like it was hassle to use insurance, but my husband did this insurance claim on his phone and it was so easy and convenient, wish I would’ve used it for my phone!

Process is easy enough, but the fact that I have to pay $250 deductible blows big. I have 10 devices on my plan and 1 deductible is $12 and the other is ridiculously high at the $250 mark. I don't make a habit of filing claims and feel there was a problem with the device and there should have been NO deductible charged.

Filing a Claim was a breeze and we received then replacement phone in no time. I’ll be pleased to use Asurion again in the future and would be happy to recommend the service to others! It’s particularly valuable for our child’s line!

I didn't like having to go print out a form to fill out and fax it, however I guess you have to do what you have to do. I was confused about having a deductible also. The deductible is half what we owe on the phone.

My 6 week old phone through Bell Mobility was insured through a third party, Asurion. The phone was dropped and had a cracked screen and they replaced it with a refurbished one. Later found out they only provide refurbished ones but would not admit it to me nor would they allow me to return the replacement. I had to fight with Bell in order to cancel. Get insurance through Apple for Apple products. Better service and not refurbished. I will never insure my THREE phones with them again.

I got water in my phone. The touchscreen didn’t work good. I went to pay my bill. The girl helping me said, "Do you have insurance?" I said, "I think I do." She told me they could get my phone replaced. I am very pleased with everything. Thank you.

Quick and painless. Received new iPhone X in 2 days. Definitely recommend this service. Everything is done online and it’s so easy. I’m so glad I had this insurance because it was my son’s phone that was lost and he got a brand new iPhone for a small deductible.

Great customer service and fast service. Thank you for making sure the replacement phone made it in a timely fashion. It’s difficult to get good service these days with so many big companies forgetting the importance of good service and fast service.

Will experience with you guys has been really good with all the experience. With my mobile devices has been good and have take care my issues all the time. I’m happy with the service with your company. Thank you???

My granddaughter dropped her phone and it was ruined. I filed the claim at 7 pm est and the very next day at 1 pm est a new phone arrived. I couldn’t believe it. I paid the deductible but it was much less than a new phone would’ve been. Thank You. I can’t say enough about how you take care of your customers. Fantastic job to all of you.

Very easy to complete my claim and very fast delivery of new phone. The only disappointment is that the phone I was given to replace my LG G5, I don't much care for. I received Motorola Moto Z2 edge. This phone is very different from the LG G5.

I started my claim online and was only offered an older inferior model phone. I called and waited for 45 minutes to talk to a real person. After a brief conversation she agreed to replace my daughter's phone with a comparable phone (old phone was a iPhone SE and replacement phone was an iPhone 6S). The comparable phone was quickly sent out and we received it within 2 days. We started claim on Sunday evening and received new phone on Tuesday morning. We had an issue while activating my daughter's new phone with a Asurion phone operator which caused my phone to be deactivated. The operator told me I would have to go to the AT&T store to get both my phone and my daughter's phone reactivated. After a trip to the AT&T store they were able to get both phones working again. I am happy with the quick replacement but not too happy with what happened while trying to activate the new phone.

Got my phone just in time. Thank you. My services did not reload and my phone is dying out quickly. Im not sure why but getting my phone here was quick. Would like a phone that doesnt die out quickly. Can you help me with that.

Asurion was most helpful when my daughter recently lost her phone. Was glad we had purchased this insurance. Unfortunately the first AT&T store rep gave us inaccurate advice regarding our policy and claim so we were not able to get the best use of our policy. Recommend going straight to Asurion for assistance and not relying on the carrier for accurate information.

They were very professional in handling the situation and delivery was on time just as they said. GREAT job on both parties. What I like most is that I did a follow up and what I liked was that delivery left a comment on what time it was delivered and where the product was placed at time of delivery.

It was discovered that the wrong replacement phone was sent. Other than the long wait and being on the phone forever I would have rated it 5 star. For some reason the representative of your company could not see the IMEI number for my damaged phone. Then 1st replacement phone was defective and wrong type. Received 2nd replacement also wrong type. After calls to Verizon on a different phone it was all worked out.

Great you guys keep up the good work! Even when I left the site for a short time you were still there. Thanks! And the came on time also the restart and activation was right on the money. I’m sure grateful I got that insurance when it was offered. Asurion you're the best!

Making the claim was easy and fast. I was able to do it online and it only took me a few minutes to do. Once I received my confirmation that the claim had been processed I then received a notification when my package was being shipped. I received my replacement in two days.

Was easy to fill out paperwork and got the phone on Tuesday just like the website said. No hassle, no long forms to fill out, just filled in the blanks and sent it back and done. Got the new phone and out the box activated and done, boxed the old one up and sent back. Can't be any easier than that.

They were great. I call and they were nice accurate and just wonderful. Someone stole my phone and I call them. Oh I asked a question. The question was, "Can the person that stole my phone, go anywhere and get service to that phone after I didn’t get it back?" They said no and that is good because I don’t want nobody to have a free and can take it anywhere and get it service. They should be put in Jail for that.

The Service was Excellent-fast, perfect, and just what I needed! I will be recommending Asurion to friends and relatives. Asurion processed my order and sent the new phone out that day and provided an envelope to return my old phone. This was very painless.

Service is easy to use. New phone arrived in one day. I would recommend this service to anyone with teenagers who are clumsy with their phones. Representative who helped with the claim was knowledgeable and helpful in guiding me through the claim process.

I received the product in a timely manner and it looks better than ever. The packaging was fine and the phone was great! Keep up the good work! My experience in the store was great as well, it was very easy to file the claim.

My experience was very easy, one phone call and within a day or so the new phone arrived. I would recommend this company to friends, family and colleagues. Asurion is the one of my better purchases. The people there were easy to deal with and fast.

A wonderful experience, everyone I spoke to made me feel like I was number 1, thank you. When you break your phone you are worried about what to do and these people put me at ease, thank you very much.

Your sales associate was so so good. He was knowledgeable and courteous!! I am not great with computers and he was really patient! He was very very nice to deal with and super easy to understand!! It is important to me that the person I are working with, can be clearly understood! Thank you so much for being there for us after I washed my husband's phone in the washing machine!! Ugh!!!

You guys are awesome people. I think you should maybe retrain on the computer part of it though. My order got kicked out twice. It was like the people weren’t inputting my order so it had to be ordered again.

Very quick process all the way around. Filing the claim was quick, easy, and pretty straight forward as far as filling in the blanks. The email and tracking on the replacement device was available set day and the claim was filed. I was very surprised how quick the entire process took.

I switched to Verizon September 22, 2012. I’ve always paid before my bill was due. I’ve paid for insurance for two phones and never made a claim. My wife dropped her phone on 12/13/2018 and filed a claim. The representative said the part was in stock and a tech would come between 1-3 pm the following Tuesday, which I was happy to agree and paid the fee over the phone right then. The tech was supposed to call 30 minutes prior to showing up. The tech texted at 2:45 pm and said they’d have to re-schedule until the next day due to not having the part. Didn’t show the next day but text and scheduled again for Friday the 21st of December.

Had to get my tablet replace due to damage and was replace with a completely different brand and product. Have to say I liked the Samsung but liked my Asus better. I appreciate the specialist help online in replacing the item that was damaged, look forward to more interactions with you.

Everything was fast and easy from start to finish. I thought it was going to drag to replace my device because I had dropped it and the screen went blank but it wasn’t. It was smooth to make the claim. They shipped my device the next day I’m glad AT&T has Asurion to protect my device.

Everyone was so helpful and kind. The delivery was quick, so I wasn't without my phone for very long. The people that helped me get my new phone set up were wonderful and patient. I hope this isn't needed again, but glad to know you make it very painless. Thank you.

Everyone was very kind and helpful. My replacement device arrived on schedule. I would definitely recommend this company to friends and family members. Currently, all of our devices are insured by your company. We encourage all of our family members to contact your company to see if this is something that they would be willing to try. Thanks again for a wonderful product.

I have lost my phone and filed a claim with Asurion on November 29, 2018. My claim got approved and received "your service request is complete" and "We'll ship your replacement device soon" email on December 2, 2018. Till now I didn't receive replacement device and when I checked online it's stuck at "replacement device: The tracking information not available this time" from last 18 days. I called 4-5 times on Asurion customer care and they are not giving any ETA and every time said, "iPhone XS process is different than others, it's manual process and still under review, we will inform you once your device ships." This is not acceptable and don't know how many days I have to wait to get my device back. At this point I am running out of patience. I will not recommend this to anyone.

Overall great experience with the service! Every time I needed a replacement phone it was there within 24hrs. Only cost the $150 deductible which was expected. The process was streamline and simple and the claim can be completed in minutes. The only downfall is once I hit my 3 claims within a year, they broke up with me and dropped me as a customer. This "break" is to last a year, so there is a profit vs loyalty issue with them. And yes, that was in the fine print that you sign but still made me laugh when I received the Dear John letter saying they were letting me go. :(

Would suggest given that we are customers of carrier, the amount of paperwork could be limited and integrated with the available carrier data but in any case the directions were clear and easy to understand.

Have used Asurion many times and always a good experience. Easy to complete online forms. Easy to return broken item. Quick delivery of replacement unit. Have spoken with reps on the phone several times over the years and they have always been pleasant, professional and provided good customer service.

I was pleased by Asurion’s efficiency in replacing my device. I appreciate the various methods of communication (phone, online chat, email), which is useful when there are little ones running around at home. I also must add that their representatives are very personable and not the usual customer service operatives lacking any type of individuality.

I am so thankful for this service! You have handled a couple of claims for me and always have been quick and efficient! I tell everyone I know, especially my friends with teenagers with phones, about Asurion! Thank You.

The process was simple and easy. I was able to order a new phone over right on the website. I also spoke with Asurion over the phone and they were able to help me as well. My replacement phone arrived within 24 hours!

My phone was taken during a robbery, I called Asurion and the rep took my information. She was very sympathetic and polite. She processed my replacement and sent me my phone and all the accessories that was taken. I received my phone overnight like she promised and I was very satisfied with the service.

I had a 6 week old Galaxy Note 9 that I am paying a lot of money for, the screen was being repaired by an Asurion rep who broke the phone. I still had to pay the cost for a screen replacement after he broke my "new" phone and it was replaced by a refurbished one, that had also had to be replaced... by another refurbished one that I am also having issues with.

That phone is almost paid for so I was relieved to be able to pay the deductible instead of buying a new phone. I'm a single mother and it's Christmas time so I couldn't afford a new phone at this time. I'm very happy with the experience with Asurion. Appreciate it so much!

Had to call for help with website. Tech support was great and was able to complete form. Replacement device arrived quickly and work as expected. Only complaint is that all emails referred to device as phone but it was a tablet.

The customer service representatives that I spoke were some of the best I have ever dealt with. When I ordered my new phone they said they only had a color that I didn't want but would accept. But when it came it was my original color! I didn't have to ask again but they remembered which I thought was very considerate. My only thing I would say is the process of getting a phone is kinda hard if you don't have another phone or a computer to use. That was my problem but in the end I am very happy with Asurion! Thanks again!

Our claim was filed, processed and resolved within 2 days! We had filed our claim after hours on a Friday, yet it was stilled processed that day. We could not have asked for more. Having a teenager being able to communicate with us is our top priority, you exceeded that need, thank you!

Asurion was very helpful and I got my replacement phone quickly. It was set up by a tech over the phone. I was sent the instructions to send the damaged phone back which was easy to follow. Thank you!

My problem was resolved quickly. I was only without a phone four days due to the fact I submitted my claim over the weekend. I'm satisfied with my experience. My husband's phone was replaced a week before I had to have mine replaced. Both of our experiences were fast and satisfying. Thanks for the quick and professional solution.

I did everything online. I received email updates and tracking information. I received my phone in 2 days as stated. I am very pleased with the service I received. I am glad I have insurance on all of my devices. Thanks.

Service was amazing and fast! Very relieving in the midst of how stressful it is losing a phone! Definitely worth having mobile insurance considering how expensive phones are these days and Asurion is at the top of its class! Would recommend to others.

I had a new Verizon phone after mine was damaged within days. I've been with Verizon for years and even though their plans are more expensive, the customer service is worth it. Your insurance company provided me with excellent service as well. Thank you.

The insurance claim for my damaged phone was handled quickly at the AT&T store. I had a replacement the next day. I was impressed. The insurance was well worth it and I would recommend it to anyone. It’s good peace of mind.

Thank you for being there to help. I may have only been activating a new phone through the replacement claim but the help I received from Victoria was fantastic. I thought that going through the app would be a hassle but she made it very simple. I am very happy with the way everything went to set up my new phone. Thank you. I will always keep Asurion in my mind for future help. Very pleased!!

Fast and easy. Online claim form quick and simple. Good security questions. It was especially nice to receive an unexpected discount on the deductible. And it took less than 48 hours from claim to door even though I live in Hawaii. Thanks!

I had a drone purchased for me in 2017 for Christmas by my son who was offered a protection Plan from Asurion through Walmart and was told it covered everything including crashes for three years from the date of purchase. Two weeks ago I was flying the drone. It lost communications with the remote which can be verified with the flight log, it flew up and away got caught in tree limbs crashed to the ground on concrete. I contacted Asurion filed a claim with them and was told I would be receiving a call from them in the next three days.

Replacement phone came on time and was pleased with the accuracy of everything from instructions on what to do to shipping broken phone back! This was our first time using your company for this line and our was just as easy for the other lines we have had to replace phones.

Helpful service. Simple Process. Replacement delivered before expected. Quality of product received was equal to or higher rated that the device that had failed. What's not to like!? I definitely believe this insurance was worthwhile. I would gladly recommend this service to a friend.

Your service was outstanding! The exchange policy was great. I shall recommend your service to my friends. You really helped me get through a big problem. I really appreciate your quick response. Again, thank you.

Thank you very much. It came faster than I thought it would. I was told Tuesday but had it on Monday. So happy I had insurance on it. I am hoping I don't have this issue again where I have to get another phone but with a two-year-old, you never know. But at least I know I'll be covered. Thank you.

My iPhone 8 Plus was replaced. The phone came quickly and all of the instructions required to set up the new device were provided in the box the device came in. I had some trouble with the new phone activating to the Verizon network, so using the provided phone number for additional problems, I was able to successfully set up the new device and ship back the broken device. Thank you!!!

I received my replacement phone within a day of submitting the claim. Everything was included and it was easy to transfer my data. I did have an issue figuring out how to delete all of the data off my old phone, but a quick Google search took care of that. Using the same box and enclosed label, I was able to drop the old phone at the post office and be done. Just waiting on confirmation that it has been officially received. Having insurance is useful and makes cell phone ownership headache free.

You mailed me wrong color! I requested Silver!!! When I talked to you, I was told you had it on stock! I can no longer get all my photos and had to get a flash drive to get my Christmas card printed with photos!

They did a good job. Very quick and responsive to what I needed fixed. They got everything covered and should have my new phone soon. Just need more info on the tracking of my package so I can see where it is.

We had just filed a claim on my son's phone. The refurbished phone we received was not 100% usable (screen was coming apart from phone base on one side). I called to explain and Asurion sent another phone within 24 hours at no charge.

The process was very smooth and accommodating. It was fast and overall an easy process. They send a prepaid shipping box for you to send your defective device back in. I received my replacement phone within 2 days and was able to activate right away. Would definitely use again if needed.

The service was great from start to finish. I got exactly what I anticipated and more. I do have to say that I think it’s a bit outrageous to pay $200 when I’m already paying monthly but I knew that was what was at hand when I signed up for the plan.

My new iPhone was run over. From start to finish my claim took 3 days. I did have to pay a $300 deductible, as my phone was only 2 months old. I was surprised to have a new phone so quickly! So thankful I had Asurion!

I filed my claim in the evening, and my replacement phone came by 10 am the next day - I've never experienced a turnaround time like that, let alone for something I needed. I appreciated the help of every representative I spoke with, and I've been singing the praises of having insurance on your phone, for that 1 time out of 100 when it get stolen.

Overall I was very satisfied with the entire process. I was pleased with how easy the website was to use. The one complaint I have is I had a red iPhone that was replaced with a silver one. I think I paid a little extra for the red. Even if I didn’t, I still got the red for a reason. This is my second time to use my insurance and the last time I received a different color phone from my original color. I think that if you’re going to replace a phone it should be the same one. If my fender gets damaged on my red car I expect it to not be replaced with a silver fender.

I had two phone that needed a claim done and although there were no options for the first, the live chat got me what I needed. The second one was straightforward and complete in 5 mins. The phones came in the next day! Awesome job!

I always get good response from Asurion. You give me customer satisfaction to all my problems. Thank you. I will continue to be with AT&T and will recommend them to my friends. Merry Christmas and happy new year to all.

Very pleased with quick service and response. Very easy to work with and would recommend the services to friends. Was very impressed with the turnaround time in which I received my new phone. The paperwork was pretty straightforward and easy to follow.

Reported a claim on a Friday and the replacement was in by Saturday noon. Incredibly easy transaction and simple instructions for the return shipment. Transparent information about devices and types of claims. Billing was explained thoroughly as well. 5 star service!!

Excellent service. Very fast service. We have always received fast courteous service on our insurance claims. When you have a family of 5, all with phones, accidents happens, batteries quit charging. I highly recommend this insurance plan with all cell phones. I usually don't take insurance plans out, but with cell phones, very much worth the low monthly fee.

Seems good so far. All good no complaints. Everything turned out fine. I wasn't home when they left my phone but I finally got the new one in refurbished one. Have no complaints. All good. So far so good.

I cannot express the ease with which the process of using this insurance went down. I truly never expected it to be so easy and get my phone so quickly. This experience reinforced the fact that I will never go without phone insurance! Thank you!

I broke my screen and it went pretty much dead the next week. I was able to complete my claim totally online and received my new phone in a day and a half. Needed to call Asurion for help to transfer data from the old phone took all of 10 minutes and I was off. I'm very happy.

Absolutely amazing service. Phone stolen on Thursday. Went to AT&T Friday morning, filed a claim. Phone was delivered at 9 on Saturday. This our second experience. My wife needed a cracked cover replacement. We were visiting Virginia Beach & the repairman came to our daughter’s house & made the repair. Thank you for being customer centered.

My sister's phone fell from her purse and was stepped on. I got online that evening to file an insurance claim and it was the fastest, easiest process ever! We had a new phone in less than 2 days! Absolutely awesome! Thank you!

Did a great job. Worker was very helpful. No problem with getting the phone replaced. Glad that it was insured with the insurance. Phone arrived when they said it would. Phone was protected well to be shipped. Just the amount to pay for replacement phone really expensive. $168. Other companies only charge $20 to replace phone. Why do you charge so much.

The Representative I worked with was very friendly, efficient and extremely helpful. My claim from start to finish was processed super fast. Everything went exceptionally smooth and I had the replacement phone in hand by the next day! Thank you so much!!

I don't think this company is being fair to the customers. I've had insurance on my Android for over a year, paying $6 a month. My phone suddenly stopped charging so I went thru the claims process and paid an additional $50 only to receive a refurbished phone. Upon calling Asurion I was told that that was outlined in the policy. I guess if you all got into an accident in your car that you pay insurance on you would be ok with refurbished parts too... I'm sure that's not the case. But it's ok for your company to get over on consumers like this. I've ended up paying close to $150 for a refurbished phone... I could have just bought a new phone for $100 instead of paying insurance every month... WHAT A RIPOFF.

The process was easy and simple. I follow the instructions online for my claim and it did not take me too long to completed. At the end the system told me that I will receive my phone in 2 days and after 2 days I got it and it was a Sunday. Great service.

So easy to process from start to finish. I was able to do it all from home. Super fast service to get a replacement and simple to send the old device back. Thank you for getting me back up and running!

The processes was simple and efficient. I walked into the store and asked about whether or not I had insurance on my phone and what it would look like to get it replaced. The website was very self explanatory and it was easy to maneuver through. Got my phone very quickly.

I'm happy with Asurion. The resolution was quick. The customer service was very good. Polite representatives. And no talking to a machine! I wish the deductible was less... But cheaper than a new phone. All in all pretty pain free resolution to a big annoyance. Thank you Asurion.

My phone broke. My deductible has always been $100. My phone broke again within the same year. I’m still thinking that my deductible is $100. I receive my bill and it was $225. I called customer service and they said there was nothing they could do. “You had two replacement phones within a year.” But that is why you pay insurance so you can have a replacement. Bad customer service stay away from this company.

I have been a Verizon customer since Sept 2016 I have had insurance on all my devices with the multi-service coverage. I had one of the phones on my account stolen then recovered damaged. I filed a claim and because the device had not been used in more than 30 days Asurion will not cover it. But they sure don't refuse the money I have been and still spending on insurance. Seems like if I am paying for insurance it should not matter if the device is being used or not. Why am I paying for insurance if they can weasel their way out of their policy.

Wonderful, easy to deal with, would recommend a friend. The people on the phone were great. I had no problem at all. The replacement phone came fast. I didn't think it would come that fast but it did. I was impressed.

I've had them for about 4 years. My screen broke and I called for the new policy change they had for $29.99 you could fix an iPhone screen. Apparently the person "tech" recommended I replaced my whole phone instead of just the screen (I had only two cracks on the screen and nothing inside was showing). If I wanted a brand new phone I would do that, not try and fix my screen. My phone's fair market value is worth less than $225 which is the only option they are giving me instead of just fixing my screen which is why I kept them this past September. The excuse they gave me for not fixing my phone is because they don't have the "parts" for my iPhone. (Why advertise something that is not being held up to, the rest of the issues should be added on there.) I just wasted money, never used them. Stay away.

Very easy to use claim form to initiate process. I Got it next the day but had to go to the store to get SIM card which was not in initial shipment Thank you so much. So glad I had insurance on this expensive piece of technology.

Surely I will recommend to my friends and relatives. Thank you very much for quick response and for fast delivery of my Samsung Galaxy S8 plus. I have question. How can I avail an AT&T landline. I want a landline with internet. I hope you can help me. Thank you and I really appreciated it. Have a wonderful weekdays.

Calling Asurion was a good experience, they were cordial, helpful, courteous, and above all knowledgeable. They helped me out got my problem taken care of immediately and my new phone was shipped out the next day. Appreciate all the people that helped me.

I have lost my phone and I have filed a claim on 12/06 and claim was approved on the next day on 12/07. And I got email saying I should receive my replacement device by 12/10. But till today 12/18 I haven't got the phone. And today when I called Asurion customer care and gave the details they kept me on hold for 15 mins and they just disconnected the call without providing any details or ETA. I will not recommend this to any of my friends. Please stay away...

Metro by T Mobile is my carrier but that was not an option in the carrier field. The two agents that last helped me were great. They listened to me and helped to resolve the issues I had. Keep those two and train everyone to be just like them!

My experience was fine, I needed the service and your team performed acceptable. I am now at least assured that if I have an issue in the future your team will be there and that is reassuring knowing how importance cell phone are these days. Thanks.

Process was easy. Fast delivery. Appreciate the service. What I did not like is the fact that my deductible rises if I make an additional claim. I have a family plan and I alone cannot protect every device and I do not think the deductible should rise with each claim.

Phone screen cracked. I made a phone call and it was replaced right away. No problems at all. I have used you in the past and it was a great experience also. The product was sent out to me right away. I appreciate that.

Fast service, and a great new phone. I had a Samsung Note 5 and now have a Note 8. I have no issues to complain about. I'd would use this company again. The phone is refurbished, but it is just like a brand new phone. I had the new phone the next day after I submitted the claim.

Phone went missing at 330 PM. I thought stolen. Called AT&T pronto to turn it off. By 630 was in AT&T store. By 8 pm you had a phone on its way to me. At 1130 the following a.m. the replacement was delivered just as my phone was found. So replacement is on its way back to you. But speed of new phone arriving was impressive.

I had to call in to find out my claim was approved. It would have been better to have been notified by you. Otherwise I found the procedure to file the claim to be clear and easy. Also, your phone people were very polite and thorough.

I made a mistake on my form and received a very timely phone call and a friendly customer service rep helped me correct it. My new phone was delivered very quickly. I did have a little difficulty with setting up the phone and had to try multiple times to call for help. When I did reach someone they were helpful.

Super fast shipping! Literally got my replacement phone 24 hours after I initiated the claim! Filing a claim was super easy and fast. Only answer a few questions to complete the claim. Provided a box to return old phone, no hassle!

The representative was very professional and caring and she went out her way to make sure everything was done in timely manner and made sure I understand stood the process from beginning to the end. The representative explained why the first order did not go thru and she apologized for that she could not be helpful enough. She wanted to know what else she could do for me. She explained my deductible and why I was getting a different type of equipment opposed to what I had. And in doing that she was apologetic and asked if I was ok with that. She was so friendly and caring.

Process is very simple, very detailed with instruction and most importantly very fast, as always since the recent claim was my 3rd time. Even better now I should say, as the replacement arrived in less than 24hrs. From the time the claim was submitted online, keep it up Asurion???

Everyone was friendly, the wait time was very minimal. I got my replacement phone in a day and a half. Overall experience was great. I still need to go to the store for them to transfer all of my apps and info.

A fast and easy process. As this is the first lost claim that I have ever made, was surprised how fast my new phone was received. Easy to file a claim online with the required information. Also like the one year warranty with the replacement phone. Was able to track the shipment of the new phone which was a good feature.

Exchanging was easy and I received the phone the next day! I've never had that good of an experience when having malfunctions with my phone. Overall it was a great experience and I would recommend them to anyone who needs these services.

Broke phone, immediately filed claim. Received device next day. Asurion updated device due to device not being in stock which was great. Only thing I didn’t like, which is just a personal thing of mine, is I don’t have a say so in shippers. I hate FedEx.

Was very pleased with the service that I received. Got a new device shipped to me next day, in spite of holiday rush, and most of the info stored on my old phone was still intact. Very friendly and pleasant associates also.

I filed a claim on December 13th, and I still have not received my phone! I sent my phone to the company the next day, after receiving my package, and haven't heard a thing from them since. Asurion promotes having "24 hour phone return" but this is NOT true. According to the website, if I filed my claim on Monday-Thursday (which I did), I should already have my phone back. I have been without a phone for far too long, and I travel a lot. I hate not being able to contact anyone while traveling, because if something happens to me, no one will ever know. I filed my claim over the phone and they did not even give me a claim number, so I cannot even track my claim online. It's almost been a full week!!! Very unhappy with the service.

First time making a claim. I didn't expect the whole claim went so streamline and smooth. After filing online, I got the phone very next day. My wife was very upset about her phone got stolen while she was traveling from Asia back to the US. It was a pleasant experience ASURION. 2 Thumbs up!!

My wonderful Microsoft Lumia 950 battery started to fail. I call Asurion and within two days, I had a new phone. It clearly not of the same quality as the Microsoft phone but it is what is available at this time. I received good support to get the new phone running. It will never equal the Lumia 950 but it will have to do far now. As of this time, I can receive call but I am still unable to answer them. As of this time, I am still unable to write text messages. As of this time I still do not have any of the Microsoft Office features on the phone. Hopefully, if I can find some help this will be rectified. So my experience was five stars. The phone so far is far less than five stars. I doubt anyone will read this or even care but I have given you my answer. It's too bad that the replacement phone is not the equivalent of the Microsoft Lumia 950.

Quick service, easy process online, overall satisfied, friendly service when I spoke with Customer Service... Decent deductible... Although you Need picture displays when selecting phone brand and model for replacement, makes people unsure about what they are selecting. But other than that very satisfied.

I received my replacement very quick and all my expectations and questions were met. I can seriously say that I trust and fully recommend my friends and family to go thru Asurion. I always get the best customer service. Thanks for delivering my device within a week before Christmas.

Service took 48 hours because of a snowstorm through the midwest and Ohio Valley. Was able to track and know exactly when my replacement would arrive. My only complaint is the ability to be able to talk to a live body when calling to make the initial claim. It is extremely frustrating trying to talk to a computer voice. Maybe give an opt out option for this part of the process. Nobody likes talking to a computer generated know it all that give very little help.

Could not believe how fast the replacement phone came in. Place the claim one day and received it the next. And I did everything online with no human intervention!! Great website and very user friendly. Thank you so much. Glad I decided to get this protection plan... It really panned out in the long run.

Asurion’s service was convenient and fast - very smooth and hassle free. My replacement phone came within two days and was easy to set up and transition. Everything went just as promised. Thank you for making a difficult issue as pleasant as possible.

Very easy to replace my brothers phone. Got it the next day. Thank you so much ??? You made it easy to get everything done. Customer service was very helpful and returned calls immediately. Thank you for making a bad thing so easy to fix.

Amazing. Glad I have invested in Insurance. Great experience, professional, great product knowledge, expedited service. Asurion took the stress and worry off of me, with fast friendly, and productive service. I am encouraging all my family and church members to invest in the AT&T insurance.

Thank you for getting out my phone so fast! I really appreciated it! Keep up the good work! I had my phone very quick! I will be sure to keep your insurance product. This was the first time I have had to claim.

Very happy with my whole experience. When I called it in I was treated when a lot of respect to take care of the situation. My phone was replaced very quickly. AT&T was a lot of help activating it for me. I'm an old fart. Not used to this new stuff. Thank you very much and Merry Christmas.

Thanks for getting my new phone to me so quickly! I only hate that I could not get another rose gold phone. I also like that the cost for the replacement phone will be added to my next bill, which gives me time to make the payment.

Thank you for the wonderful service amidst our tragedy. The agent was sensitive to our needs. The instructions for setting up the phone were very easy to understand. Thank you again for being there when we needed you. Y'all are the greatest!

The customer service representative was very helpful and friendly. She knew exactly how to help me. We received the replacement phone very fast. She was able to help when the shipping company failed to deliver the phone the first time.

As always prompt delivery of my device. So far the device hasn't had any issues and is being used on a daily basis. Thank you for assisting me with getting the device replaced as always using the online format makes it a smooth transition.

Easy to file the claim online, very clear instructions to follow. Extremely quick response and delivery. Package was well protected. I received the next day after the claim. I almost can’t believe how quick it was, excellent service, I will recommend it to anyone for sure!

Asurion has always been great to deal with. Fast shipping, great tech support. I've, unfortunately, had to file 2 insurance claims and both times they've been fantastic getting my new phone out to me fast and helping me get it set up to use.

Great service in a timely manner. My wife’s phone battery would die as soon as disconnected from power. I called AT&T and then got on Asurion website and it took me about 15 minutes to get all that done. Thanks again.

Very fast delivery and easy return. It was easy to put my broken device in the provided bubble wrap and the pcs of tape was super easy to reseal the box. I will gladly use this service again if I ever damage a phone.

I accidentally threw away the wrong box... Had the SIM card, accessories, instruction book in there along with the prepaid package to return the damaged device. Supposedly they're sending all the stuff again. They were responsive and assuring. So, we'll see...