Asurion Reviews

The online process was very easy and the prompt delivery of my new phone was even better. I was leery about using the claim center but after this experience I will not hesitate to use them again. I do however wish I didn’t have to pay additionally after I pay for the service monthly.

Thank you for your good service. I did get replacement phone but not prepaid envelope to send phone back. Had to call customer service to resend envelope. Just received it yesterday 11/18/19. Thank you very much. Sending phone back tomorrow 11/20/19. Thank you very much. Aloha

I received my replacement phone the next day, but it gets hot when I use it. Someone helped me transfer my info to the new phone. The service was great, the phone is questionable, it gets hot and the battery drains fast.

I had a touch screen issue with my iPhone XS Max so I filed a claim online at approximately 2 pm in a Thursday. The process was super quick and easy. Just a bit of information needed about the phone and by the very next day around the same thing I had a brand new phone. They had overnighted next first day air a new phone. I was super pleased with the turnaround and ease of the whole process. Definitely worth it!!

We were very pleased with the fast shipping and the ability to track the new replacement device. The phone set up by tech support was very helpful and got our phone up and running in no time. Definitely pleased with the product.

Asurion took our claim immediately after my daughter's phone was stolen. The phone process took a long time. I was told to expect an email with a link to provide my ID to complete my claim. My email address was verified at least three different times by three different people. I did not receive a link. After a week I attempted to contact Asurion again. While waiting on the phone I opened the website and saw I was able to complete the process online. While I was dissatisfied with the phone process I found the online process to be very straightforward and user friendly.

Very timely and good communication. The device was replaced and came well packaged. I had an overall excellent experience. Very good support. I would recommend maintaining mobile insurance on all your lines. Thank you for working with me on replacing my device. I highly appreciate it.

From the minute walked in to the minute I left I felt like a value customer, customer service excellent and patience. Help me understand more than I thought I know. Awesome guy Asurion. Made my trip all worth that much more. Thank you.

After the fiasco of the first replacement phone that was sent out, rejected due to name confusion and never signed for, and untraceable because of invalid tracking number, the second replacement delivery went smoothly. There was a lot of initial confusion that could have been avoided.

The replacement phone arrived as expected. Setting up the replacement iPhone 7 went very smoothly. A few minutes on the phone with the representative and the switch over was complete. I'm glad we had the insurance as not having a fully working phone is without a doubt a challenging experience.

This was a great experience. They answered all my questions and did not hesitate to provide me with my phone. My phone was delivered to me as I was told it would. The associate was professional and polite. I would recommend this company to all of my family and friends.

Everyone I spoke to was AWESOME! What a great team. I don’t remember everyone’s name because I called several times (most of them my issues.) Each person was so patient and kind! Thanks for the great customer service. Thanks again!

Unless you can go without your phone for 2 weeks don't waste your money on a warranty. When I bought my phone I also purchased the extended warranty, I have had to use it in the past and always felt it was worth the extra money. I ended up having issues with the phone not staying charged so I filed a claim. I filed a claim online and received an email stating that a return label would be MAILED to me (I guess e-mailing a label would be too convenient) and that once the item was received, the new phone would be sent to me with 2-day shipping. It took a full week to receive the label, no big deal.

The experience was excellent, a little confusing at first wrt to the affidavit as the person on the phone told me I had to print it, sign it, scan it and upload it back to the website. Even though I told her it looked like I could sign the affidavit on my phone. I eventually hung up and did it all on my phone.

It was easy and the replacement phone arrived right away. It was easy to set up and the pro tech agent was great. Due to the damage of the phone we were unable to retrieve the phone's information but was able to salvage some of it.

All went good. Wished I could have picked a different color but that was not an option. I wanted the same phone, just thought about changing colors. No big deal. I was surprised by the cost. I didn't realize the insurance didn't cover the total cost of the phone. Besides that everything went great. Thank you.

I am Amazing very satisfied, very fast and I received my new phone very quickly. I enjoy having AT&T as a carrier. And you guys have my back on the insurance side. Which I enjoy. Thank you so much for helping me out with my issue. Amazing amazing amazing!!!!

Overall experience was fine. My issue lies within the multi-step process. There was a lag between steps and it was a bit difficult to follow. My suggestion is to automate the process so that it is seamless (lessen the wait) and customers can see their progress as they complete each step ( I didn’t know if another step would be waiting after completing any steps). Once steps were completed, my new iPhone 11pro was delivered in excellent condition and a timely fashion, but it took me days to complete the multi-step process. Note: I am also not the primary account holder, so submitted documents, was told hours later to resubmit from primary account holder, resubmitted, and waited hours for next step.

I put my claim in and had the phone the next day. The phone had been dropped and it cracked the screen and no longer would turn on after that. I had no trouble on your site. It was easy to follow. I would recommend this to anyone buying a phone.

Great customer service. She explained everything to us and went through the entire process with us. I would get frustrated and she would calm me down and explain once again to me. Who does that anymore? I have never had a problem with the service.

The agent was awesome. Very knowledgeable. The agent was very patient with me since I had to contact my mother about her phone during the claim. I have always had great assistance using Asurion. I am returning the package today.

I lost my phone in a boating incident. It was replaced immediately. The replacement phone’s touch screen didn’t work. I called and received my second replacement phone the next day. Calls to help set up the phone was quick and very helpful. I appreciate the customer services very much!!

I was very pleased with exactly how my insurance handled this claim. Everything was as expected. I would definitely have no hesitation using the service again. My horse had crushed my screen of my phone completely! They sent me a Phone the next day, and I was able to be up and running with no problem.

Good service as expected, and for the many years as a client of Verizon and subsequently Asurion. The process of filing a claim and processing a claim is streamlined and clear. The speed by which the replacement is delivered is very good as well.

Quick service. Easy to use. Your customer service was excellent. I would recommend your service to friends and co-workers without reservation. I'm considering upgrading my plan with Asurion. I received my replacement phone the next day with no issues.

I have never had a problem. Quick response time. Smooth process. I dont mind paying for insurance when your taken care of like this. I always tell others they need this insurance on their phone. Well worth the money. Thank you.

I had an amazing experience getting a replacement phone. The tech I chatted with was knowledgable and efficient. It was a smooth process. And I liked not having to actually telephone in and talk to someone. She was awesome. She explained everything fully and knew her stuff. I was pleasantly surprised.

The three different individuals I spoke to were very helpful. Each one made sure I understood what step we were on and what to expect. Because I had no previous experience dealing with needing a replacement phone, I needed extra help.

Was a good experience. Response to claim was quick. Paperwork easy to fill out. Phone arrived on time. Only issue is that, although the account holder is one person. The phone in question doesn’t have to be the one the account holder is using. Hence I had to wait on the account holder tote time code.

I ordered a replacement I-phone for my elderly father due to a battery that would no longer support the phone. Even though the commitment was to deliver in 2-3 days, received the replacement phone the next day. I was also pleased that I received a 50% discount on the replacement price since we hadn't used insurance previously. Returning the faulty device was easy, as all materials were provided for USPS return.

Still have the same issue with this Note 8 that I had with the Note 5. A telephone reception and audio play issue concerning Bluetooth speakers. Tech did his darnedest (that I know for sure). NEED other tech help.

The only problem I had was with the number they give you to activate the replacement phone. Transferred me 3 different times and had no voy go to a motivate a business account. I ended up just doing it myself. A lot quicker.

I called and the same day, the phone was sent out. Super easy. I’m now adding Asurion to our other phones also because this was so easy and the lady when I called was so friendly and helpful. The lady instructed me on how to make a claim and it was seamless. So awesome!

Had to have my phone replaced. They told me I'd receive it within 1-2 business days. I think I recieved it in less than 24 hrs. I called to active my new device and was helped by a friendly and knowledgeable person.

I am pleased with getting the phone however you want the old phone back and I told the representative it was smashed and unable to be used. Must this phone still be returned. I have no way of getting my information off of it.

Very pleased with the replacement phone and how quickly it arrived. Was upset that I could not track the package at all but it ended up being delivered without me knowing. It also took 2 hours to activate my new phone but once I called back the fourth time the man was very helpful and apologetic.

They replace my phone so fast. I had cracked the screen! We can really count with Asurion. The doing everything online is so much easier than talking to someone on the phone. I am so happy the I can count on the y’all if something bad happens to my phone!

I didn't have one moments problem and actually my phone arrived way before time so I will deal with you all if I have any other problems with a phone that I know my issue will be solved and I hope to have the experience again.

The customer service representative who assisted me was absolutely tops! She was very knowledgeable, very kind and patient with me. She was very prompt when we had to stop the process and wait for the information from my old phone to be downloaded into the iCloud.

Had no problems at all. You pay your deductible. They send you your phone. Don't forget to send your damaged phone back or you will be charged hundreds of dollars for not sending it back. It could not be any easier...call or go online. Will only replace with like phone that you had. Great experience.

Filing the claim on the phone after trying to do it online worked out much better. Very prompt service and received replacement phone the next day. Don't recommend online and dealing with Pro Tech. Long hold time. Especially bad with a defective phone.

Lost phone out of state and called to inform carrier of issue. Placed claim and received replacement in 2 days. I would highly recommend this service for your cell phone. I've had insurance on previous cell phones and never had to use it until now.

Replacement phone came very fast and when I called for help to set up new phone they were very helpful. Walked me through the set up and was very easy. The customer service person that helped me was very nice and polite.

My experience was great except for one dropped call. Everyone was very helpful. It was great to receive my new phone so quickly. Their knowledge was superb. It made my experience nice. Everyone was polite and helpful. They were also patient with me.

The protection was or is more than adequate, and assisting representative was enough knowledgeable leaving slight improvements on questions without being too much inquiries or lack of which, customer was calling. Thank you for reviewing the insurance return for damaged device to new phone.

Great customer service on the chat. Friendly staff and accommodating service I received. As it was promised I received my phone the next day. The technical team was a great help on transferring all my data and apps as well as pictures.

I think the affidavit can be a pain for people but overall great service! Received it overnight, our daughter was very happy because she couldnt use her current one because half the screen was not recognizing any touch. Thank you!

Quick and easy process filing my insurance claim! Also, my replacement arrived super quick! Very pleased with my new phone! The lady that helped activate my phone was very friendly and helpful. Overall, a great experience for an unpleasant situation of having to replace my phone.

Very helpful staff and phone replacement arrived in 2 days just as I was told. So far everything has gone great. I took my old phone to post office as soon as they were open due to holiday. The only trouble I experienced was trying to transfer things from old phone to new phone because the old phone kept turning off.

Fast and accurate. Delivered on time. Replacement Equipment was as expected. Recommend this service to anyone. It is worth the price paid per month. I didn’t even had to talk to an agent. Everything was done over the internet (their website).

Asurion made a bad situation a lot better. Very friendly, quick, efficient, customer service. Extremely happy with the whole process and they had a replacement phone here within 24 hours of starting our claim. I am glad I had this coverage in place.

The store we went to gave us the wrong information and when we didn’t get the phone on the delivery date, the rep at your customer service center explained it well! We received the new phone as stated, however I put the card in wrong and had to reapply, everything went smoothly! Thank you Verizon for always taking care of your people.

Fantastic - you have always come through for us. Would not even consider NOT having insurance on phones in this day and age with four phones in the family and the cost of a new phone. Your process is fast and easy.

You guys went above and beyond when the service tech kept rescheduling on me. I was thankful that you overnighted me a phone as I work from home and needed a screen I could read. The customer service agent was very friendly and helpful. The process to file the claim was simple. Thank you.

Replacement was shipped immediately and in this instance was very inexpensive. Really appreciate the prompt service and great customer service that I received. Wish the deductibles for the iPhone/iPad products was lower and some of the Samsung Galaxy products as well.

I cant remember the girl name that helped me on transferring and setting up my new device but she was extremely helpful and informative. The entire experience was quick and painless. She explained everything and made sure I was okay during the whole process. I would definitely recommend a friend.

Great service and fast delivery. I’m a bilateral amputee and Asurion showed lots of concern to expedite and make sure my replacement delivery was fast prompt and easy for me to get and active the store on 93rd Avenue West Flagler street was outstanding very knowledgeable and courteous staff. I’ll definitely recommend to all my family and friends. Thank you and Happy Thanksgiving Day

I was happy when I received my new phone because my old one didn’t have much storage and my new one does. Now I can take twice as much picture than before. I am happy that I paid the insurance on my phone.

I am very happy with the service I have received. Would recommend to others. Have had to use the service several times, have not had any problems. Customer service representative very helpful and very courteous. Cost of coverage is responsible. Terms of contracts are easy to understand. Cost of replacement items are minimal.

We have been with Directv since 1996. We have had their protection plan since then. The plan costs 20.99 a month. We made a claim for our TV on Nov 8, 2019. The TV had a bad data board (according to tech). We paid the $50 deductible as per policy. Policy says repair or replace. No tech ever came to our house to inspect TV. Tech called and asked what was wrong with it and asked for pictures which I provided. Nov 15th, 2019 I got an email only saying “your repair is complete." When I called for an explanation they said my TV was abused because it was located in a sunroom! Supervisor for Asurion / Directv (Richard) demanded that a technician came to my home and said it was abused and therefore was keeping the deductible as well. No technician ever came to my home. Tech told me on phone that it was a $30 part. Needless to say, I’m canceling my policy and plan on taking it to small claims court.

I am satisfied with the service your company provided. The phone was delivered in a timely manner. We did have a little difficulty turning on the service, however after a chat with your virtual agent the problem was resolved. Once again thank you!

Fast, efficient service... Really glad that I had the insurance coverage. This was the third or fourth time I have had to use this service and each time the service has been great! I would recommend this for anyone who has two teenagers who are hard on their phones.

Asurion reps were easy to understand and very helpful with setting up new phone. Service was prompt and they called me back on time during the downloads. I also had some other questions regarding the iPhone that were answered not related to the set up. Very Helpful!

Very easy process. The customer service was outstanding and again very easy to deal with. They were doing their best to ensure the phone was working correctly and knew how important it was that it was resolved quickly. Great experience and I would recommend them to anyone!

I scheduled a replacement of the cracked screen on my Galaxy 8, but when the contractor couldn't obtain the parts, Asurion sent me a replacement phone and instructions to transfer the contacts, email, apps. Etc. The on-line from customer service was very helpful.

Very polite. Very fast and very efficient. I will continue recommending your service to my friends. I was also very pleased with the follow up that I received. I felt they were genuinely concerned about my issue and were willing to do whatever it took to help me.

Asurion was very helpful with getting my phone replaced. After the shop tried unsuccessfully to replace the screen (a defective screen and it was over 10 days to get another part) I decided to get a replacement which works beautifully.

Our phone was stolen on a Sunday. I put in my claim that night and my new phone arrived by Tuesday! So quick! And the activation/setup was so easy. So glad I took out the insurance. Thanks again for exceptional service.

The service was fast, fair, and user friendly. I appreciated the service. It was better than other times that I have used the service. This time there was less red tape or hoops to jumps through to complete the process.

It was quick and easy to use my insurance to replace my phone that was stolen, and a new phone came the next day! It was a great relief since it was a very stressful situation. I couldn't wait long to get a new phone.

The service and response to my claim was great, the phone came quick with instructions to set it up. I had an issue and when I called Jacky walked me thru the problem and resolved the issue. Thank you for the service.

Getting a new phone was quick and came with very easy instructions for set up. I honestly never needed to talk to anyone on the phone, I submitted everything online, so I can’t speak to their customer service. However, making things that easy is good customer service in my opinion.

My iPhone was stolen and they were very quick to assist me and tell me exactly what I needed to do. It was a very speedy process and relieved a little stress. Although I don’t have $250 for a deductible At&t is allowing me to pay installments.

Thank you. Quick 2 business day delivery of new device. Easy reset instruction and return of broken phone with prepaid envelope. Should train providers when insurance is bought where to turn if your service is needed. I stood in line at a Verizon for 40 minutes only to be told to make contact with you. So a card of some sort when insurance purchased with your contact info would be nice - or an email with that from you when your assistance needed so we do not have to figure out - since time lapse from day of purchase until have issue - my case a year, by then who really remembers what, who our insurance was with and who to contact. Thank you.

Good work, fast delivery, excellent service, attentive attitude to customers, fast delivery, on time. The goods come well packaged, of excellent quality, no problems. Good work, excellent service. You can call and help at any time. Professional, competent employees work. Everything is honest and open!

We found the case had broke but not the phone. We made a claim but returned the phone. They were there if we needed them. We have all of our phones protected and will always keep insurance. Great company to deal with to protect your expensive phones.

Great service the Asurion repressive made sure phone here the next day. Just pleasure to work with Asurion. Helped with installation with the phone. The representative also made sure how to send the phone back to Asurion. Verizon and Asurion works great together for the customers. Team work is important. Thank you. Lisa

My phone broke on Saturday at work. Contacted my carrier for a replacement that afternoon. I had my replacement on Tuesday (Monday was a holiday with no mail deliveries). The set up directions were easy to follow. Thanks for making this a painless process.

Fast service at a reasonable price with no hassle. Like new condition of replacement phone. Will continue to be a customer of Asurion as they took good care of me when my phone fell and broke. I have three phones and it's good to know that they are protected by Asurion.

Absolutely the best warranty service ever, couldn't imagine how it could get any better than this. Every time I need a replacement, my coworkers are blown away, when I explain to them that I'll have my new phone, in hand, up and running by lunchtime the next day. Then I (smugly) ask them, well who do you use?!?

I started paying for the protection plan on my phone figuring I’d never use it but decided if I ever did need it’d be nice to have. Fast forward a year and a half and I drop my phone and a small crack forms on the front screen, right over the front facing camera. I submitted my request for a new phone saying it wasn’t a big deal but would be nice to get fixed. They sent a new one out and I got it the next day. Amazing service, worth every penny.

I was able to get a newer iPad than I had for only $112 bucks! Extremely pleased! Customer service was very helpful & it didn’t take long to get my replacement device. I will continue to have insurance on all my devices.

My son filed a claim back in September on a camera lens that he had insured through Asurion. It was determined that the lens could not be repaired or replaced so they would issue a check for the full value of the lens. All good, except that the check has never been sent. Every time we call we get the run around and am told a different reason why we have not received the check. "It was sent to the wrong address", "It'll take 7-10 business days for the check to arrive", and the latest.."there's a 5 day holding period before the bank will release the check to be mailed". Maybe all of these excuses are real and the check will actually arrive... When, who knows as the date keeps changing.

The representatives are polite and courteous. The delivery is fast. The process is easy. It is worth the money. The only problem I had was I have had my device over 24 months and I still had to pay them $150 deductible. For 24 months, I have paid Asurion $12 and still had a high deductible.

Customer service was good but delivery lacked. FedEx came on a Saturday, didn’t leave the package and said I could pick it up after 5 but they closed at 545. I had to wait until Monday due to them being closed Sunday.

This was an easy transaction. Replacement for the lost phone came much earlier than expected! Activation was uneventful and quick. Only issue was that the person called to activate couldn't un-suspend the lost phone so they could activate the new phone and I had to call AT&T to activate it.

The insurance claim was processed very quickly and the phone was received in less than 24 hours. The technical support I received by phone was also very good. Questions about deleting my old phone and returning it were answered and I didn’t have to wait on hold long.

Great customer service once I called. When I originally tried to file claim, website said my phone was not in stock. Once I told AT&T rep and she told me to call back and request claim, phone was now in stock.

Great response time and got the phone pretty fast. Phone was in great condition and protech was very helpful. I would recommend Asurion to anybody to get a phone replaced. Process was fast and very easy through the website. Def love the website.

My phone would not charge using a cord. I called and they said my charging port must be bad so I took it to AT&T and they said to call Asurion. I called in the claim on Friday and my new phone was here on Saturday.

My claim was submitted and processed same day but I had recently moved and had not yet updated the address that AT&T had on file. A Reship was also created same day and the replacement was able to ship same day to the updated address without missing a beat, or a day! Great service!

In getting my phone stolen I was helped so much on getting my phone replaced. It was very fast and easy to get my life back. They agent helped with all information and recovery. I didn't get all information back. It was my fault to not update. Everyone should update each week or month.

Quick and stressless! The glitch in the software of my previous phone was driving me nuts, and I got the new one very fast! I believe I got it the very next day at around 9:45 am on a Saturday morning and had data switched over within an hour after opening.

I returned a replacement phone that I did not use, and I was charged for the deductible even though they had record that they received the phone back. I was told I should have called to let them know the phone was returned and I would need to wait 2 billing cycles to see a refund on my account. The customer service rep and supervisor were unprofessional, impolite and I could hardly get a word in. It makes no sense that they have the product back in their inventory and I should be paying for something I am not using, as well as wait 2 billing cycles for a refund. It was disappointing that AT&T would partner with a company that has no regard for customers. Think twice before using this company.

The process was more lengthy than I anticipated. After calling the provided number to activate my replacement phone, the phone attendant tried for several minutes before discovering that the provided replacement phone was on the blacklist. I then had to be put on hold for 10 minutes to wait for someone in the blacklist department to assist. The provided attendant, either needed more training or needed an easier process. I had to be placed on hold several times while she completed the process. Overall, not receiving a phone that was on the blacklist would have expedited the process and made the experience much more positive.

I am currently a student in Canada and when my phone broke, I had to have it mailed to The States and then mailed to my address here. AT&T extended my time to return the broken phone as I had to deal with customs.

Fast delivery. Price is a little high on reverbs, but what can you do when you need a phone. Will always have insurance on my phone for just in case something happens again. Glad for the discount but it needs to be better than half price.

I have a Galaxy S8 from Verizon and have been paying the $6.25 coverage for screen cracks for 20+ months. I dropped my phone and cracked the screen. I filed a claim and filled the affidavit and it got approved. When I tried to proceed with the claim as indicated by an email received from Asurion, I was redirected to a page that had me contact customer service for further verification. The representative asked me a few question about my phone. She asked if there was any other damage. I told her only the screen, everything else is working. She asked me whether I had any other cracks and I said there is a small crack at the back from the same fall.

The service was extremely fast, super straightforward with how to proceed, so simple! I actually put it off for a few days because I thought it would entail some work but that was not the case. I think it took me under 5 minutes to make my claim and the phone arrived the very next day.

Have been an AT&T customer for over 29 years. Asurion handled the damage claim professionally and expeditiously. Kept us updated on the shipment as delivery. Arrived quickly and on time. Received like product. Service like this is highly prized and appreciated. Thank you.

Excellent customer service. Very engaged response time was sufficient as well. It is a joy to have conversation with a person rather than a computer or automated system when it involves an insurance claim. This young man has definitely set the bar for excellent customer service. He very well should be training others.

This was my son’s phone that was accidentally destroyed at work. It is very important to have his phone to be able to perform his job. The replacement was fast and easy. He received his phone the next day and was assisted in setting up the new phone. Great job!

Yes everything worked out, got my phone back quick. My husband drop his phone and I was able to do a insurance claim to get him another. He use it for work also as personal. He was able to transfer his old information to his new phone.

Easy to file a claim. Agent was friendly and helpful. She did an awesome job. Received the new phone in 2 days as the Agent said it would arrive. I will recommend this company to anyone who needs protection with their wireless items.

Prompt and efficient. Easy to navigate, good instructions on replacement and received the case 2 weeks later as it was backordered. It did not come with a protection cover and I had to order it separately.

The replacement phone arrived on a Sat morning, one day after entering the claim. Super fast and the install was easier than anything I have ever done with cell phone changes. I am really pleased with this coverage and speed in getting us a new phone. Thanks!

Had a great experience. Filed a claim and in less than 24 hours had a replacement phone shipped right to my door. The only change I would made is let us get a new phone right at our local phone store so it’s more convenient.

I dont remember having to fill out all the claim forms and send a copy of my ID. It was a lot more time consuming. I understand the security part but it seems like the honest have to suffer for the dishonest.

Other than an agent telling me the phone would be shipped via Postal Service. I responded by saying to the agent that Postal Service does deliver to my home, he said he needed an address. So I gave him the address of my local Post Office. The package was delivered to a Post Office down the Cape, Yarmouth, I think and would be sent back to sender. UPS AND EXPRESS both deliver to my residential address. The result was chasing down what happened and then how to straighten it out so I could get my refurbished phone. It was annoying but not something I couldn't live with, so that is my only complaint.

Customer Service Representative was friendly, patient, and helpful. It took about probably 20 minutes. He guided me as I needed some assistance to back up my phone and get more storage. I should have asked more questions but other than that great service.

I spoke with 3 people over the course of 3 days to get my phone set up correctly. The first two gave me conflicting information and misguided me resulting in a half-working phone. Luckily, the 3rd time I called I got Tim. Tim was an absolute dream! He helped me massively and was so patient as we had to clear my phone completely and then go through steps to update my software (which should have been done on the first call) and re-download my iCloud information. The call took over an hour and he maintained a positive attitude throughout. I now have my phone working like it was never stolen. Thank you, Tim!

In the end, it got done but took 4 claims that I had to keep redoing because I would not be told everything that needed to be done and twice you accidentally denied it twice. It got done but with much frustration.

Customer service reps were very helpful. They made sure that my phone was working properly before the call ended. They were friendly and professional, and gave me several tips for using features on my phone.

A great experience during the bad time when I damaged my phone. The process of getting a replacement device is quick and relatively simple. My phone arrived the next day. The return process is also just as quick and efficient. The service offered by Asurion is worth the cost many times over!!

I had no problem with the claim. Everything went smoothly. The deductible was great and I’m using the phone with no problems. Thank you for making the process so easy. I don’t think I could’ve gotten it anywhere else as easy as I have with you. I will recommend you to my friends and family. I find that they could benefit greatly.

Call phone broke, got a new phone next day. T hff at great service. I would say it the best service I receive from a company in years. My friends and family could not believe I got it so fast. People I talk to were very friendly and knowledgeable.

The experience was really good. I would have been much happier if I could have had the opportunity to speak to a person during the process. Devices were sent to us as expected. It was simple to send back the damaged devices. Set up was easy.

This isn't my 1st experience with Asurion, and I am delighted to report that your service is uniformly high standard, fast, polite and effective. Somehow, you've taken a 'drudge' job and turned it into about as good a task as I could imagine, under the circumstances. Congratulations, and thanks again. Bravo!

The gentleman who helped me to set up my new phone was WONDERFUL! Give that man a raise, bc he talked me off a ledge. I was really frustrated! He was extremely patient, waiting til I did all the steps he suggested. Terrific support!

I don’t remember who helped me but he was awesome. He was very friendly and helpful! Super satisfied. I wish I could remember his name he deserves a raise! Every question I had he had a answer. If he didn’t know he put me on a brief hold and figured it out!!!

I received my phone in a timely manner. And I’m grateful and I can got my phone and I can get my photos and things back. And I can get back on track with my phone again that for insurance causes without insurance I would have had to pay for a whole new phone.

My replacement phone arrived Quickly and it has been working great. It was easy to activate with the help of the ProTech that was also attached on the phone to assure me they were there to help. I always thought filing a claim would be hard but this was easy!

I am impressed of the promptness and the new phone is really better (functionality wise) but I need the return ticket / sticker because it was not included in the box I received. I went to Fed ex office to send it back But I can’t because of the missing sticker. Thank you for your prompt action on this issue.

New phone arrived extremely quickly and worked perfectly. In the past, I have gotten sent refurbished phones that it took three before I got none that worked right. But this time, everything was perfect! No complaints other than having to pay so much for a new phone, when I am paying for the insurance monthly.

It was very easy to file the claim and within 2 days I had a replacement phone. Set up took very little time and I was back up and running. Last step was to sent the damaged phone back. Instructions were made easy and the company even sent me a reminder to send the phone back. All in all I would say I am happy I had the insurance.

The associate was very patience and helpful with transferring information from my old phone to my new one. The process was very fast and I was very impressed with the whole process from start to finish. I especially appreciated the discount.

Helped me right away, I received my new phone just like he said. Your representative helped me more than the store clerk. My phone arrived on time and it was activated with no problem. I sent my old phone back and am awaiting confirmation of you receiving it.

My iPhone charge port failed. You sent a replacement however the replacement would not operate. I contacted you again and when you were unable to send another iPhone 7 Plus you sent an iPhone XR. I have had to learn how to operate a phone without a home button and without Touch ID. The camera is not as good, but all the iPhone programs features I use daily are still available to me. Everything you did was overnight, communication was outstanding. I’m just learning to do things different and had to purchase another phone case and different size glass protection because it’s all different now.

These guys are great! They come through for me every time!! I not only get the phone screen I need, very fast, even if I upgrade but they understand that I'm hard on my phones, and I still get my phone screens free of charge!! I wouldn't trust any other company to come through every time with such great quality products!

Been waiting 3 days, completely ridiculous. I run a business and losing work and estimates. Sent the claim and nothing back. Every time I call it's all machine and just says file your claim (I HAVE ALREADY). BEST part is called Verizon and told 'em what happened and literally said, "Come in. We can fix it". Wait 30 mins to be handed a brochure & that I need to call in. Which was Thursday and now Saturday night. Still nothing. Complete ** and unprofessional.

Quick ordering and delivery process. Website wouldn’t accept delivery address, had to call customer service, representative was wonderful!!! Had no issues from beginning to end of transaction. Glad I have this option on my plan!!! It benefits my family to have this option as sometimes accidents happen, especially with teenagers!!!

Swift and accurate service as expected. Instructions for activating the replacement and transferring everything from the damaged phone to the replacement phone clear and concise. Return easy. Deductible was fair.

Asurion did exactly what they said they would do. If new glass is doa when tech went to install, they would overnight new phone. I would recommend Asurion for protecting your investment in a cell phone. They took good care of my family, and will continue to work with this company. Thanks.

Came in fast. Loved how nice the customer service was and claiming the insurance claim was quick and easy. No hassle at all, I would definitely recommend this to a friend who has insurance on their phone and dont even know about it.

Very helpful. Had to replace phone for son who was away in college. Very quick delivery once finally approved. Had an issue with approval at first, which was a confusion on Asurion's behalf. This extended the time an extra day.

Very fast service. Pleased with the customer service representatives that helped me through the claim. The unit came in optimum conditions. Easy process also in returning the damaged unit. The only complaint is that the original color of the iPhone was not available.

Made the call, the next day I had my phone! They were Awesome! Made every thing go smoothly. Service was fast and easy. I will recommend to friends and family. Customer service was the best, no waiting on hold, right to the issue.

Technician was awesome. Great phone support...outstanding all the way around. Very pleased with the entire experience. The technician called as promised and arrived right on time. Very friendly and professional. Did a great job repairing the phone. Made the entire process simple.

Started off rough. The first phone you sent broke in a few days. I then called you guys back and was not happy because I kept being told I couldn’t get a phone the same day. After requesting supervisor I got a women who could help and made it happen. Once the Asurion rep showed up she found out she had the wrong phone and drove all the way back to her office, got the correct phone and cane back to me and got everything all set. Probably her drive each way was over 1.5 hours. Very thankful as I had an event I was putting on that night.

I like the service and the person was so friendly and helpful. Made sure everything needed was there and made sure I was really good and I like the service. The 5g is great. I could be more happy about everything

Customer service on the phone was very professional and super efficient! It was quick! Very happy with the replacement of my cell phone! I didn't mind the 85$ deductible. I received my package the very next day. It arrived directly to my house via UPS. Thank you for your fast and non hassle customer service.

Everything was terrific with the transfer of data EXCEPT for my emails- spent MANY FRUSTRATING HOURS trying to get my email info back. I got my email back BUT it’s NOT like it was on my previous phone!??? Thanks for the quick phone replacement!

The interaction with Asurion was smooth and without a hitch. The replacement phone arrived quickly and was easy to activate with the help of Asurion. Asurion was a great help in getting the replacement phone up and working. Asurion was easy to work with.

Rolled over my phone with the rocking chair recliner, went into ATT store. They were kind and contacted you while I was there and I just answered a few questions. My phone was upgraded and sent in a timely manner. I am getting older so hard to get used to upgraded new phone, but Granddaughter helps. Thanks.

I called for my son's phone that stop working properly. The agent was pleasant and understood my problem. I only had one problem and that was with the SIM card that was sent to me. The phone took almost 1 hour to get activated by the right department at ATT.

Great job! Received my replacement device within two days of filing my claim! The process of filing the claim online was easy and the return label made it convenient to return my damaged device. Kudos!! Thank you, thank you, thank you!

Great process. Fast easy. Not difficult to follow instructions. Phone arrived the day after I put in the claim. New Phone was exact one I had had. I appreciate the quick response. All data transferred over to the new phone. I am very pleased with Asurion.

The coverage I received with this plan was excellent and the process was really nice. The service I received was quick. I have no complaints with this plan and would recommend it to others. Please feel free to contact me if you have any questions.

Have to admit at first, I was antsy and worried because of the thorough process and all the emails, but once it was confirmed, it was lightning fast! Lost on Friday, replacement on Tuesday. I would definitely work on the many verifications, that's annoying, and having the line suspended caused too many problems. Thank you guys.

I was very please with Asurion. The service was fast and no hassle. They assisted me in transferring the phone and making sure the other phone was properly erased. Even took the time to explain the process of getting the old phone back to them. I truly appreciated their service.