Asurion Reviews

This is my first use of my phone insurance on my iPhone 6s for a cracked screen. I did an online claim and it processed in one transaction. My options were to repair the cracked screen or replace the phone. I chose to replace the phone. Most likely it is a refurbished phone, but it definitely is more "agile" than my iPhone I had been using for almost 3 yrs. My replacement came the next day, not even 24 hours had gone by. I had assistance in getting it set up, and I used iTunes backup to restore my information. I had a good experience.

The Asurion associates were very knowledgeable and helpful. The Insurance claim app was very easy to use, and the chat feature work very well. They shipped out my replacement device very quickly, and it arrived within two business days. Thanks Asurion!

My son was away at college when his phone stopped working. The claim was verified and the new phone was able to be shipped directly to him at the university in another state. It arrived quickly and everyone was very helpful. Thanks!

The customer service representative was incredibly helpful and explained the process of returning my damaged phone. Also, she cleared up an issue that was going to delay me getting my new phone sent. She took time to properly assess my situation. And she was patient and kind. (That kind of person is difficult to find these days. And, usually, they end up higher in management. She’s headed that way!)

In the end, impressed that I have a replacement phone in hand. Thankful for that, but when paying a monthly premium for this insurance, perhaps the bar should be higher than just relief that “it actually worked” & replacement phone was received. Positive: a lost iPhone X was replaced with a brand new iPhone XS - not a refurbished iPhone X, so essentially an upgrade. Score! Negative: not guaranteed to receive same color phone you had. (Received rather gawdy gold after losing space gray. Bummer.) Positive: the claim processing/approval/ship-out-the-warehouse was lightning fast. All in same day, matter of hours. Negative: the ship/receive process wasn’t as seamless as it could be, by far.

This process was hectic enough and Asurion made it quick and painless, tracking number for the new device, and a walk through step by step process. Thank you so much for making a hard situation easy. The return box also came with the labels and the tape so you just had to take it to your closest UPS store!

Lost my iPad Mini during a large family event. I suspended the device and hoped it would turn up. When it did not, I filed a claim. Asurion replaced the iPad within 2 days start to finish and even replaced with a higher level than my original device. Thanks Asurion for the great service.

Device was damaged and could not be repaired. There was a problem with the touch screen, could only tap keyboard with a stylus. Could not hear through the device speaker, only sound was through the speaker phone, Claim was filed, approved and a replacement device was received the following business day.

We called to get the information needed. The agent was very helpful with instructions and answering questions. The service was efficient. The replacement arrived on time. We would recommend your service. We understand we have a full year warranty on the equipment (iPhone 7).

You did a great job of getting my replacement to me as quick as you could with it being the New Year's holiday week. I was happy to have received it on January 2. And if anyone ask me if they should get insurance coverage on their new phone purchases I would most definitely recommend it and your services and not think twice about it. Thank you for your support.

The entire experience was extremely efficient and easy. From the gentlemen on site in the AT&T store, the time my package took to arrive, to the instructions and service there to help activate my replacement phone. Hands down the most impressive service I could ask for. Thank you!

Called to file a claim and the process was incredibly easy and painless. I think we stressed out more about the thought of doing it than actually doing it. After we filed the claim and submitted the required documents, we had our replacement phone in just a couple of days. Great service!

Once I filed the claim I received my replacement phone within 48 hours. The ease of making a claim is very appreciated. The speed in which you got my replacement phone to me was also appreciated. I will continue to insure my phones.

My son dropped his phone and shattered the screen. The model we had was an older model and not available anymore. Asurion had to substitute for next model. Asurion was able to get new phone out quickly. We appreciate the prompt response time. Son is very happy with current phone. I am happy with the service of Asurion.

I am very pleased with the way my case was handled. The Instructions were clear and hassle free. I received my replacement device quickly and the whole process was smooth and painless. Again I am very very happy, thanks again!

The claim processed quickly and phone arrived next day... The customer service was excellent and we recommend to others. The new phone works great and are happy with our service and AT&T. Thank you for the fast and friendly service.

It was easy to submit the claim and my replacement device arrived within 2 business days - super quick turnaround! It's also very easy to return the old device as they provide shipping label, tape, and protective pouch for the phone. All around great experience!

I received my phone in less than 24 hours. I was amazed. My phone had an issue and would not charge. I thought it would take at least a couple of days so I bought a cheap fifty dollar phone and had the Sim card put in it. I would not have done so if I knew how fast the phone would come. The speed was very impressive.

My carrier wasn't listed here but it's Metro PCS, not AT&T and you provided awesome service! I cracked my phone screen by accident and your service was very easy and I received the fair very quickly! I would definitely use your services again in the future if needed! Thank you very much!

My husband and I were very pleased with the prompt service to replace his stolen phone. We would highly recommend Asurion. Very helpful and professional. We received his phone by the very next day as promised. They replaced it with the same excellent phone. Thank you!

I had my phone stolen at Miami International Airport. I have a residence in Florida and Ohio. My phone arrived promptly however at the wrong address, although it was verified twice to be shipped to Ohio. I called with the help of Verizon to get the matter fixed and have had nothing but problems and have still not received a phone. I have been told that I would receive emails, that everything would be fixed within 3 hours, that was over 13 hours ago. One of the reps accused me of fraud. I now have to have the phone shipped overnight to Ohio at my expense. The last person that I spoke to was a supervisor by the name of Jenette operator number **. She told me I would receive information within 3 hours, which I have not received.

I think it was too many people to go through. Too much info to send to fax, to email. It was more info than I have to give my car insurance for a claim. I think a little overboard for all info required.

Having needed this insurance in the past it proved once again to be valuable. While I hate needing to contact you, it always is a pleasant experience. Quick response, complete instructions, can't ask for more really. It made getting a phone back in my daughter's hands an easy task... Now if I could just get her to take better care of it. Thank you.

To whom it may concern. I really had a good experience with the lady I talk to she was helpful and very nice. The phone I had has been giving me problems from the time I got it. So far this new phone is working like a new phone.

Phone was shipped quickly and was received well within the timeframe indicated. I would only recommend a “what to do before you seal the box to return the old phone” checklist. I had to reopen the box several times to ensure everything was correctly completed.

Service was great got my phone fast especially because of the holidays. The deductible that I paid for my phone was good. Great customer service. I have used my insurance claims on other phones and the service is always great and fast. Thank you.

Unfortunately the phone had to be replaced twice but both times I received the phone very quickly, which was nice. However, it was frustrating the initial phone didn't charge and had to be replaced within days (after having all my information transferred over) so this meant another trip to AT&T for help which was a major inconvenience during the holidays.

It was quick and very easy. I rely on my phone for work and it was very appreciated that the phone was mailed to me immediately. I could track my order and the set up was very smooth. I was very pleased with all the service provided.

Took away one star because had to go thru a process to get my claim approved because of a typo in reporting date of accident. Called and they knew it was a typo but still had to wait for verification. Once this was taken care of the service, representatives, and service were top notch!

I cracked the back of my iPhone X. Although it was fully functional, I obviously did not want to keep my phone that way so I filed a claim. The price to replace my phone was more expensive than I’d like but then I knew this so it’s not an issue. That said after filing my claim which was simple enough, my new phone was delivered within two days and the setup instructions made it a breeze. I didn’t even have to call for assistance which they offer. I placed my old phone in the package sent with my new phone and that was that.

I'm very satisfied with the way my problem was handled, and resolved, and that my delivery arrived on time. I will gladly deal with Asurion more in the near future, as a happy customer when it comes to speedy and efficient service.

So fast and so easy. Got everything done and since it was like 7 pm I didnt expect to actually get my replacement the next day but I did. It was so amazing. Had no problems at all. And got my new device set up and going in a flash.

It was really helpful and I got my new phone very quickly. I would recommend this to a friend who has broken their phone and need a brand new one very quickly. I would use this site again if I need a new phone.

My phone was lost while traveling. The replacement was easy to obtain and was quickly delivered. I was told the phone may be back ordered but it arrived within 3 days. I was hesitant to get insurance thinking they would make it difficult to redeem. I was wrong, it could not have been easier.

I was impressed and more than satisfied with the speed and efficiency that I experienced related to the replacement of the mobile phone that I lost. The process required for fulfillment of the request that I required was easy and straightforward.

Service was quick and easy! I really appreciated the time frame and was able to be connected again the very next day. I would most definitely recommend this service to some of my friends because it is so simple. Thank you so much!

Warranty phone arrived promptly the day after I ordered it and had all the accessories that should've been with it. Nice work, would recommend that others use this service. Shipping the broken phone back was very easy with the included envelope with shipping label.

I definitely would recommend Asurion. When my phone was stolen, I was devastated. Asurion made to so easy to get a replacement phone the next day!! It was overnighted to me with super easy instructions. I'm so glad I had the Asurion coverage, it saved me so much money.

Great Customer Service!! Very efficient! Replacement arrived on time and very helpful in setting up new device. Thank you for the great service. Everything went as promised and delivered as expected. Each experience with Asurion has been great. We will always insure our phones.

Claim # **. It has been approved since 12/27/18 for iPhone X. I have called and spoken to 6 people. First they sent me a box with earbuds and no phone so they closed the claim and I had to open a new claim which is the number above. I guess they do this so that their numbers look good because they closed another claim. Every time I speak to a representative they tell me the same script. "Look online at phoneclaim.com for your tracking number. It should be there in 24 hours." I call every day and look every night. There is no tracking number. The worst part of this is that I am an AT&T manager and have worked for BellSouth and AT&T for 26 years.

I was having trouble with phone #1 and you quickly replaced it with phone #2. Unfortunately phone #2 had problems also and you sent me phone #3. I contacted you and let you know I was still getting messages off of phones ! & 2, which I have finally completed, and they will each be in the mail, separately, today. Thank you so much for your patience and all your help!!!

I received the phone very quickly and appreciated the ease at which I was able to make the request. Thank you so much! I appreciate it, especially during this stressful time of a car break-in. I received the phone within a day. Thanks!

Helpful to the fullest despite inventory. Resolved my issues completely. Went beyond protocol to replace my defective product with upgraded device. Representatives went to their team leaders to fix any process issues and did it right. A very positive experience.

My phone had been run over by someone's car and was completely smashed. I did have to wait over the holiday weekend, but it still got my replacement within a timely fashion. I'm not happy that it's a refurbished phone, but its working fine so far.

Very easy to navigate the entire process and I received my phone the next business day. Thought it would be a brand new phone but it was refurbished - like new but that was news to me. Overall the experience was seamless.

The back of my phone was cracked during an earthquake we recently had. I wasn't sure what to do. You guys sent me a replacement phone very quickly. I appreciated the help from the customer service representative, and how easy it was to make my claim through my old phone. Thanks.

This is the second time I've used your service once with my own phone. Carrier being AT&T and this time for my friends service through Verizon and each time it was handled in a timely and easy manner. The professional was great and so was the turn-around time. Definitely worth the money. I'm very satisfied and yes I would recommend you to all my friend regardless of carrier.

Asurion was very punctual on their claim and delivery process and took care of the matter instantly. The process was easy to follow and hassle free claim system was a plus. Definitely a 5 STARS for great service. Thanks Asurion Team.

The site was quick and easy to find and fill out. There was no delay in receiving the phone, had the phone within a couple of days. They were responsive in letting me know when they received the old broken phone. Very satisfied.

I really liked how fast and easy it was to get everything situated. Very friendly and helpful help over the phone, the new phone came in really quick and it was easy to send back... Very helpful services, I would recommend this help to everyone out there.

The customer service representative was very good and we received replacement phone in less than 24 hours!! This experience was easy and effortless which is very much appreciated. Thank you for all your help. I would highly recommend to friends and family.

Very fast attention and shipment of a replacement phone. The only problem was with the carrier. They deliver the phone to the wrong address, mine is ** and the delivered it to **. I contacted the carrier and told them I had not received the package. I was told they would open a track on it. Two days later I had not heard from them. The person at ** found that my package was at her front door and delivered it to me. The address was correct on the label, the carrier just delivered it to the wrong address. I contacted the carrier and advised them I had located the package and to cancel the track, they acted unconcerned and never said thank you or kiss my grits. I guess that is why most people call them unpredictable service.

The conversation I had with the insurance representative was intellectually expansive and thought provoking. The speed at which the new phone was delivered blew my mind. The bubble wrap within the box reminded me of an inflatable raft, and it held the old, broken phone in a comfortable pouch as it was shipped out to its warehouse grave, like a modern day Viking death ceremony.

The woman was helpful over the phone. She sent the email quickly and I faxed it easily. It was easy to go online and fill out the forms. I was surprised at how fast it was to receive my phone. I am satisfied with the service.

My phone was cracked from the back part and my husband's wouldn't charge anymore so I called to claim both phones. Everyone I spoke to was nice and clear answering my concerns. I received my devices the next day and called to receive help and they were also friendly and helpful with setting up the devices.

Happy with timeliness and how the phone was taken care of. Communication was very good! Got the new phone quickly and daughter is happy. Hope we do not have to use again but if we do I will know our needs will be taken care of!

Process/Claim was easy and so quick... New phone arrived the next day after claim was filed... We were delighted that this experience was faster and quicker than we expected. We are in our 60's and so we were not familiar with smart phones. But since we've joined others and bought smart phones we're happy we did because we were devastated when my phone was damaged and didn't know how or what were gona do. When we went to the AT&T store for help they directed us to go to Asurion.com... which we did and just followed the on screen prompts. Easy and fast... We couldn't believe it was that easy.

On the whole, my experience replacing a phone (that completely broke) through Asurion was good. Although I needed to reset a couple of passwords first, the phone came quickly, and the person available by phone to help me transfer information from the old phone to the new phone was fantastic. I only gave four stars because the new phone has a battery life that's less than my two or three year old phone that broke.

Process was okay. When phone is sent to you, they should include a sheet of paper with step by step instructions. So those of us who care to read will read and follow the directions. Instructions sheets help and can be saved and used at another time.

While requesting a replacement device the offer of one on one help to transfer data once the new device was received was suggested and an appointment set up. Not only did a representative call exactly on time, the transfer of numbers, photos and all the extras was so easy with the patience of the representative. Thank you.

Turning off my iCloud was handled by Verizon and I recommend that for all of your clients. It is not possible to turn off iCloud when the old phone cannot be activated. Your prompt action was quite surprising and should be advertised!

Good people who want to tell my friends and family. You are nice people. Good people. I would like to stay with y'all for a while. I like the way y'all help me out real good. Y'all were nice and courteous people. I would recommend to anybody to be with you.

Everyone I interacted with was so friendly and helpful. And I received my new phone in a timely manner, even with the holiday break. I'm so very appreciative of all the help I received and will definitely recommend friends and family!

The AT&T employee I spoke with on the phone was very nice and professional. The phone was received in a very timely manner. So far, overall satisfaction is good. The old phone was mail back and the new phone seems to be working properly so far. Thanks.

Process was simple and easy (a novelty these days). Replacement phone arrived less than 24 hours after we opened the claim. We had no issues at all. I am glad I had the insurance on my Granddaughter's phone for this reason.

Katherine ** walked us through whole process of the claim and explained as we went. Stayed on the line through the process. Got the new phone in mail. New year Eve. Getting transfer to new phone slowly but surely. Thank you for your prompt response.

I broke the screen on my moto g6 play on Thursday December 27, 2018. I called, filed a claim at 7:30 pm that night and Friday December 28, 2018 I had my new phone. Easy and quick painless really, I'm sorry I can't remember the lady's name I spoke with but she was extremely helpful and understanding, I don't get a phone without insurance as accidents happen and most people don't have hundreds or a thousand dollars laying around to pay for a new phone outright. Asurion you're GREAT!!!

Everything was easy and simple. From filling out the initial request to getting the phone the next day. The activation and setup of the new device went smooth. All my info stored on the phone was restored within 15 minutes start to finish.

I am very happy with my new cell phone, and very thankful that I purchased insurance when I bought it. The phone is actually a bit of an upgrade because my original phone was so old they no longer carry that type.

Fast service. There was a one day time from the time I submitted my claim until I got the replacement device at my house. I could not have expected quicker service. This was a great experience. Hats off to the people that made this a really smooth experience from start to the end.

Very good costumer service. Very quick deliver to my house. The service was very courteous. My cell were deliver the next day that I reported that my cell was lost. By the second day it was deliver to my house. I pay only very little.

Overall phone conversation with representative was fast and easy, the address & phone number was repeated several times between myself & the representative to make sure it was correct. However when it came time for the package to be delivered (I had it delivered to my work address since no one would be home) I noticed the address was put down wrong and so was my phone number on the label. Lucky for me my UPS driver knows me and was able to get it to me.

Excellent service again. The replacement phone that I ordered, arrived the next day. This is the 3rd or 4th time we have had to use the insurance and I would not try to do without it. Also, if you do not make a claim for a year, your deductible is cut in half.

The young lady that took care of my claim was very good and took great care in my situation. My phone arrived in great time and the return was very easy. The only complaint I had was how the insurance work. I have had this insurance for year and never had a claim and since 2 out of three of our phones on the plan had to make a claim we were penalized. There was no consideration for all of the years I have not had any claims. Thank you.

The lady on the phone was very professional and helpful. Received my replacement within two days, this was during the holidays. Had a little trouble setting up my phone. I was disconnected during the process. Had to make a trip to AT&T to make sure my phone had been reset to factory settings.

It was a "Christmas miracle." We ordered the replacement device on Saturday and it arrived on Monday Christmas Eve. The device works great and we set it up easily calling the "set up" number on the paperwork. Return was easy.

Dropped my phone and broke the screen making the upper half unresponsive. This was the first time I had to use Asurion and was unsure of the process. Overall I am pleased with the outcome but there were a few surprises. I couldn't just take my phone to a location to be fixed and had to mail it back leaving me without a phone (sounds like no big deal but it's funny how we've become totally reliant on our phones). Secondly, since the upper part of the screen was unresponsive I couldn't turn off Find My iPhone and that caused several issues. In the end they could not fix the screen but sent a refurbished phone within 48 hours that looked and works like new for a reasonable deductible.

It was a fast simple process... Thank you. Customer service was great in helping me with any questions and processing order. Without their help this claim wouldn't have been processed. Thank you and will definitely recommend you to friends and family.

My phone had been malfunctioning for a few months. I went to AT&T and was given multiple options including buying a new phone outright, trading in my old one, or filing an insurance claim with a small deductible. I decided to file an insurance claim. Who knew how quick and easy it would be. It took less than 10 minutes to do and I received my new phone in less than 24 hours. I highly recommend Asurion's service.

The process is fast and easy. The phone was delivered on less than 24 hours and mailing back the broken phone very easy. As fragile as the iPhone is I recommend getting this insurance. We’ve had to use this five times and each time it was easy and no questions asked.

The worst lack of help ever. The modus operandi is if it isn’t an easy fix they just drop the call and a person has to start all over. No wonder. They had replaced my iPhone 7 with a defective phone instead of a new one! Bad bad bad bad for phone calls.

I have insurance through Verizon for my Samsung S8. A few months back, I dropped my phone and cracked my screen. I called Asurion to get the phone fixed. They told me I had two options: repair the phone for $29 or get a replacement for $149. They told me that if I had the phone repaired, it would no longer be water resistant. I decided to replace the phone for $149 so that I could have the water resistance. Sadly, just a few days ago, I dropped my phone in the bathtub. I immediately removed it, but the phone no longer functioned.

I would have done anything to avoid the "hassle" of making a claim and setting up a new phone! I made the claim online, and everything worked as I was told it would! What a novel concept! Quick and really NO HASSLE! What a relief!

The first time I called I was told I had no warranty. This was told to me by AT&T. Luckily I called again and got correct information. Once I reached Asurion everything went smoothly and I was able to get that I needed.

Fast delivery of replacement phone. Good communication and quick response time. No complaints about the experience at all. I contacted a rep via phone and handled the claim via email from there. I would recommend this company to any of my friends needing phone insurance. Overall, it was a good experience dealing with them after an unfortunate accident one of my kids had with their phone.

Asurion was very fast with shipping and also helpful. They made sure I understood how things would go before I claimed my insurance. I’ve never did Asurion before so I wasn’t sure if it was trustworthy or not but AT&T told me that’s how they go through their Insurance so I did.

The phone does not work right. I could not transfer my iTunes to my Mac Pro nor do you the messages or pages open right. I would get blank pages. I think if you are going to gives us refurbished phones, make sure they work.

Completing the claim was simple and fast. And I received the replacement phone immediately. Faster than I expected. There is only would thing that I would suggest as an improvement. Add the option of allowing the customer to pick up a replacement phone at their local AT&T store once the claim has been processed and approved.

They were fast, accurate and very helpful. I received my phone within a business day right before the holiday. In addition I was able to add the payment to my bill. AT&T over three years now and they're the best. Thanks AT&T.

Great experience with Asurion. Very prompt. It’s hard for me to write my experience but it was quick and easy. I would recommend anyone to insure your phone with Asurion. If I did not have them on my side. I would have been out of pocket a lot of money this close to Christmas. It sure paid off.

Smooth transaction. So glad I had Asurion! Would recommend to everyone! Great to have peace of mind and know that you are covered. There was a software malfunction in my phone and it was replaced very quickly.

The replacement phone that was sent to me from Asurion ended up having a faulty back camera. I called to let them know and they told me they would send me another IPHONE 7s PLUS... The same phone to me. I have been waiting and when it finally arrived I was in complete and utter shock. They mailed me the WRONG PHONE. I was sent an iPhone 8 which is a lot smaller then what I even had. Considering the fact that after I received the replacement phone I called to let them know it was the wrong phone. I continued to explain to them that my eyesight sadly is very terrible and I cannot function with this phone and my eyes are hurting even more now that I have to strain them. They did not care at all about that and said they were doing me a favor by upgrading my phone.

Great service. Thank you, please send me the return package so that I can return phone within your time period. Only thing in the future the phone screen seems to be off the market. Other than that service was great.

It was a very easy process to get started. It was also such a quick delivery. I had the new phone in my hand the next day. My deductible was reduced due to not having a claim in so long. I highly recommend them.

So far is good, I was able to transfer info to new phone and all is working well so far. Instructions were very helpful, new phone is working well. I am so happy I paid for the insurance. Thank you for great customer service.

I called and they informed me how to file my claim for a replacement phone. I completed the form and submitted; after waiting a short time they emailed me information to complete my claim. My replacement phone was on the to me; I’m happy that everything worked out very good; very professional.

Was wondered at first but now I got it figured out. Thank you... I thought I would not have my phone again. It wouldn't let me activate it for about 2 hrs knowing I do my business from this phone. Happy I figured it.

Great and fast service. Better than ever before. I recommended this service to everyone I got the new phone in one day. The activation was fast and easy. I had no problems of any kind. The best experience that I have ever had with a phone insurance company.

Excellent customer service, he was professional, knowledgeable, courteous and very nice. Made the process extremely easy and pleasant. I was surprised we received the replacement phone within 24 hours! Worth every penny to have Asurion Insurance and I will continue with their service.

Chris went out of his way and solved what seemed to be an unfixable problem in an emergency situation! My son was headed to the airport to catch a flight and had replaced his phone earlier in the day and had transferred all his info then both phones quit! I was able to connect them and he walked my son thru resetting it! Thank you Chris!

Great experience overall. Professional people who answered all questions and took care of issues. Only negative was amount of time it took for you to scan in the returned device. Carrier tracking indicated you received it long before you acknowledge. I was forced to email you for a status update.

I was very pleased with the representative that walked me through setting up the new phone. However, I was not pleased with the fake carrying case you all sent, I had an real outer box to protect my phone. It would have been better if you guys provided me with a $30 credit to AT&T to replace my original outer box that came with a screen protector.

My experience was great. The customer service was friendly and fast at getting my claim handled! I was explained everything and it was accurate. I wish everything could be as smooth and easy in life. Thanks for the help and services! Great job.

Amazing service. I broke the phone in the afternoon, filed the claim in the evening and received an upgraded replacement the next morning. INCREDIBLE! I would recommend this service to anyone, especially if they are particularly careless with their phone.

It was good. The representative was very friendly and helpful. I had some trouble with directions so I went to a AT&T store and they resolved it. Chad at the Columbus, Ms store was awesome. He was very patient and helpful.

Would recommend your service to anyone as it was fast and was able to transfer all information to new phone. Thank You.

The replacement phone sent us was defective - you sent us another the following day - great service and very fast. The 1st replacement was a fixed i-phone that was not done correctly. You said you sent us a new phone which seems to be perfect.

The filing claim process was very quick and easy. This is how it should be since we are paying for insurance and deductible on our phones. I am very satisfied with the overall experience with this company. I would definitely recommend to family and friends.

I cracked my screen on my Samsung Galaxy S6 edge 64 GB. I called the warranty dept and was told that I had the option of having someone come to me to replace the screen... awesome. However, when I went to the site to submit the claim the only option that was available to me was to replace my phone by mail. And the only replacement option I had was the Samsung Galaxy S7 edge (cool) 32 GB (NOT cool). I called them directly to find out if there was a way I could get a phone that had the same amount of memory as my current phone and they had the nerve to tell me that "they don't make the S7 edge in 64 GB." That's BS. I realize that I can't get the S6 edge as they don't make it anymore, but I'm not going to pay a $112 deductible for a phone I don't even want and one that isn't truly comparable to what I currently have. They're just trying to give you the cheapest thing they possibly can in order to get over on you. Basically they suck.

The gentleman at the Veterans Parkway location went beyond the call of duty. He was excellent. The first time we filled out the app the system was down. When we returned later that day he had already submitted everything for us. Excellent job.

From the time I called to report the damage to my phone to the time the new one was sent the process was very professional, courteous and efficient. Thank you for making it easy for me. Delivery was done on time as I was told and all pieces were in the box with the new phone.

Fast shipping and up graded because you didn't have LG 6. Amazing help from at&t to you all that helped with replacement of the broken phone. We are grateful to all of you for your help. Easy to set up new phone.

Rep was very good and got my problem solved very well. He was very patient explaining all numbers needed off device. Thank you I will continue to use your company for our insurance requirement on our company phones and pads.

The phone support person I spoke with was very helpful and polite. They shipped phone right away. Only issue was that the battery was dead and we had to hang on the phone with support until the phone would turn on. Phone appears to be in a good, clean, refurb condition.

AT&T was very helpful and would like to thank you for your help. With that being said what more do I need to say. Out of all the people and staff that help me was very good to me and what I had to deal with. And like to thank you very much.

They sent a refurbished phone. Not a new one. The fact I had to pay 90.00 out of pocket to file claim on top of a monthly charge, I should have gotten a new phone. Not a used one. Plus they made me send back the old one, which they make more money off of. It should be illegal. They should have to replace with new. Not used junk!

Your process was easy and quick. I had no issues replacing the phone. And the return process was simple. I am very happy that Asurion handles my phone insurance. I would recommend that all phone users use Asurion to handle their claims.

I like the replacement device and the fact that you included the replacement accessories also considering my old device was stolen. I even liked the color of my replacement device. I'm very pleased with this replacement and the ease of the replacement process.

The site states to file a claim online then it directs you to call a number which states 24/7 and come to find out it means you’ll probably wait which seems like 24 hours before someone comes on the line. The first time the replacement phone was sent out the address was incorrect. After filing a second claim going through an excruciating process again I encountered another roadblock because the second replacement phone would not be mailed out to a UPS mailbox which the agent helping out the first time had no problem sending it out to UPS box. After speaking to a customer retention agent because I was so frustrated with everyone I’m bouncing from around to finally agreed to send it out to the UPS box because the phone was for a Navy serviceman and unable to receive mail on the ship. I’ve had to replace phones before and never encountered any problems until this time.

LG V35 had cracked screen. Used on-line method to file claim. Received another phone within a couple days and the AT&T store nearby transferred data and set up replacement for use. Sent the cracked phone back for repair using the return label and dropping off at the local post office. Very easy process!

Everything went very smoothly. Thanks so much for the very fast order and the emails to keep me up to date on my order. Very nice people when you get someone on the line. I did not care for the system to order my phone for me. I felt better when I got to talk to someone.

Very helpful in answering question I had before I did anything. Both times I called to get answers both reps were very helpful and willing to help. After we received the phone I had a question and the lady stayed on the phone with us.

My phone was broken on Christmas. I did a claim on Christmas, and received the new phone on the 27th. The holiday didn’t affect the time it took to get to me. Also received a better model of phone, in the original color I had wanted, but they didn’t have in stock at the store.

Service was good and fast, however I think the deductible is ridiculous. I had problems with connections with my phone from the time I bought it and I think that should have been taken in consideration. The contact on the phone was polite and good about servicing my phone. They also made it easy to return my damaged phone.

I like the service that you get from the store too and easy payment too. The service is friendly and the send a reminder for the payment and the insurance helps too. I like the VB phone that I have and it is easy to understand. The company is friendly and helpful on how to use the phone.

Excellent customer service! Efficient, professional and kind. I was grateful for the costumer service representative taking the time to explain and walk me through the process. The customer service agent is truly an asset to your company. Please acknowledge her exceptional service. Thank you!

I filed my insurance claim Christmas Eve and got my daughter's phone within in two days of placing my order and one day was Christmas. I was able to track the order very easy and it got here earlier in the day than they said it would be here.

Came in very quickly the next day and I use my phone for my job so it was nice having it come in so quickly and was so easy to fill out the claim. It was also super easy to set up my new phone with no issues at all.

I had lost my phone before Christmas and went to a Metro store to get your phone number. I ordered a replacement after 9 pm that night and got it by 1 pm the next day. Best service imaginable. Thanks so much!

My screen on my phone was damage that I couldn't even call or dial out on my phone. I file the claim & it was well taken care of. I love my service & will recommend others people's to you. Thank you, thank you & thank you.

The claiming process was a bit complicated until I got help from customer service then it went smoothly. The device arrived very quickly, even before the time it was expected. I was impressed. I had no complaints with the device.

Fast, easy and expedient, what more is there to say, the service was great. Every time I have used Asurion I have always received excellent service. This time I just filed online, which was very easy and the last time I spoke with an agent and she was very helpful.

My phone was stolen in Paris. We were able to easily and quickly make a claim, and my replacement phone was shipped the next day and arrived the following day, as promised. I was very happy with the overall experience and transaction!!

I did have trouble uploading the files. Even though it said it accepts PDFs, I had to change it over to jpeg - not easy for me since I am not as savvy as others when it comes to doing so. Otherwise, the replacement phone arrived in the time expected (wasn't sure if the holiday would delay things).

I received the replacement phone in a timely manner and was satisfied! I especially appreciate that the return postage was free to me. It is well worth the monthly insurance payment. It was also easy to activate the new phone online. Thank you!

Fast and reliable the transaction went super smooth. Super easy and will not hesitate to do again if needed. Everything needed was in the box. Envelope was ready for device to ship back. And even got contacted when deliver was a little late.

Fast, accurate, no hassle, no fuss. If I’d known it was so simple, and quick; never would have waited. I didn’t miss a beat. All my information was it I never missed it. I did request online and I am very pleased and impressed with the easy of the navigating through the information. Thank you.

The representative was very patient and helpful through a entire lengthy process. When our conversation had to be interrupted, he called us back right when he said he would. He guided my wife and I with the setup, and transfer process of two phones at the same time.

When I called, the response time was quick. I had my phone the next day as promised. If I had a question, someone was there to answer it. There were instructions there as well on what to do with the phone, so none of your information was sent on to the next customer. The directions to this were easy to follow. Thanks for your help in this matter.

The experience (online) was easy, simple, brief, and yielded the result we wanted - a replacement phone, at an even higher level than we had which was a bonus. The cost was also minimal which is the way insurance is supposed to work anyway. Overall a great experience. Thank you.

Thank you for the speedy replacement of my lost device. Even in the busy holiday season I received the phone within 2 business days on Christmas Eve. The phone looks brand new. Not sure if it is. So far working like a charm.

Prompt service. Easy to complete required forms. Wasn’t thrilled about having to pay $149.00 to replace my damaged phone but everything else was great. This was the second replacement within six months.

The replacement was exactly as promised, came on time and was in working order when it arrived! Experience was great, and our AT&T sales manager Vanessa handled our issue with great efficiency and professionalism! While it is not great to have your device broken or stolen, knowing Asurion is there to help with the problem makes it seem not so bad! Thanks so much!

Very courteous. Phone delivered as expected (3-5 business days due to holiday) arrived in 4 days. Easy to talk to and understand English speaking representative! This was the 1st time using my insurance or making a claim. Claims representative make it as simple as possible. Thank you.

The Process was too long. It took 6 days to get a phone. I also had the choice for a Window phone; but they gave a Galaxy7f. I lost 5 days of work going back and forth from home to AT&t showing AT&T guys trying as fast we could but, that process sucks. WAY TOO SLOW. Emails would take hours to get through. I lost work for a whole week. I also wanted the Window phone, been using it since 1987 and now I have to learn a new phone. That sucks too!! hate it, way too much stress during this process. Now I'm trying to learn the Galaxy and I hate it. There are too many yellow buttons and when people who have color issues, yellow - ? I can't see yellow. UGH! Window phone uses dark colors blue, NO Yellow. This process stinks.

The process was very easy. I did it on Dec 24th. Was expecting it by Friday, but was surprised to receive the replacement phone on the 26th. I was surprised to receive a different phone from the one we had. Which we had already ordered a case for. Had to order a different one to fit the new phone. That's the only reason for the four stars.

I received my new phone quickly after filing stolen phone claim. Thank you for your great customer service. I will recommend your services to anyone needing your help. You offered very prompt attention to my problem. The person who helped me at your company was very professional and courteous.

It was timely and customer service. Addressed all my needs and helped me out a lot. Even when I was unable to turn off iCloud I received fast feedback. I’m glad I have the insurance for protection and added security.

Asurion made the process fast and simple... Shipping was quicker than I expected and we received the new phone in 3 days, which I was happy with. I like that the deductible is going to be added to my bill, since it is Christmas time.

Replaced our device promptly and even upgraded the device because they didn’t have the same model in stock. Very happy with the service. They also helped set up/ transfer material from the old device to the new device. Very helpful!

The new phone came right on time, the day after Christmas. Thank you. It's all set it and old phone will be sent back soon as humanly possible. I have dealt with the company before and it's always been a pleasant experience.

After a brief visit to my local AT&T store, I was directed to my Asurion representative with a phone call. This entire experience was the most positive and pleasurable customer service experience I’ve had in years. From the first contact to the last service representative that filled my order for a new phone because of accidental damage, I was treat courteously and efficiently. The phone was shipped super fast and everything worked out great. Thank you, and yes, I will brag about you.

Process was Easy, shipped fast and very helpful! Phone was easy to set up and switchover. Sent my old phone in box with label they provided. Phone comes with a one year warranty. Customer service very polite, effficient and good. Definitely recommend them. Very happy customer.

Everything went really smooth and great customer service. Received phone and set up with no problem. Returned old phone with no issues. Customer service was very knowledgeable and helpful. It was a good experience.

They did a great job helping me get a new phone and activating it. The phone came overnight shipping as well. Was very pleased with the person handling my account. They were very knowledgeable about the phones and what to do.

Fast claim, filed claim on a Saturday evening, received phone by Wednesday. This included Christmas Day on Tuesday, so I am well pleased. Offered to help set phone up, but I didn’t require help. So far, excellent!!! Replacement phone appears brand new, I realize it is refurbished, but no complaints.

Service was satisfactory, had to resubmit the application for the replacement phone. But the young lady stayed on the phone to help with the process. And she provided the conformation number before leaving us to finish the process. Still don't understand why it took the trip from Fort Worth up to Memphis Tenn then back to Texas.

Thank you for all of you help. Very straightforward and easy to use without any issues. I'm glad I decided to pay for and use the service! I will be sure to continue to get your insurance in the future given the experience I had.

All went very smoothly... Hardest part was figuring out downloads. Thank you for your help. From starting the claim to putting box in the mail to you it all went smooth as heck. This is the second claim as a family that we have done -- it's great. It's so easy. Much appreciated.

Cracked my screen and you have to mail in the phone and wait for them to mail it back. When I had the same issue last summer that had someone come out to me and fix it - but they no longer offer that option. I tried asking customer service about it but they couldn't give me any reason for the change. And they also couldn't do a search to tell me where the nearest location I could bring it to was. There's nothing available within 60 miles of Boston, and they can't do a search beyond that radius.

Recently I had lost my new iPhone. I placed complaint immediately, and it got approved on 19th Dec. It has been 10 days but still they have not yet shipped my phone. The website says that we would receive the new phone in next 2-3 business days. It has already been 5-7 business days. Every time I call the customer support, they say the same thing which I can see on the website.

The phone arrived promptly, looks to be brand new, and works great. The process was easy, and returning the old phone in the provided, postage-paid, box was also easy. The price was also very good. Definitely worth the price of the insurance coverage.

I couldn't believe how quickly my phone was delivered. I loved the reward of paying less for my replacement simply because I have not filed a claim on my phone in the last twelve months! I can't find the right words to tell you how much I appreciated your service! Keep up the good work!!!

Fast and speedy. They did an awesome job and was fast about everything. I would highly recommend Asurion to people in the future who needs help with their damaged, stolen or lost phones. Then the device comes in 1 day.

The only issue I had was with the activation process. It was far more complicated and time consuming than it had to be. I called the provided number, then transferred, then dropped, then I called back, and it took 20 minutes to activate my phone. I went to the AT&T store and they stated it was far simpler to just swap out the existing SIM card.

My device replacement was very timely. Everything was very efficient. Everyone I spoke to was very polite and very helpful. The customer service reps were very knowledgeable and helpful. Thank you. Best regards. Happy Customer.

Second attempt at replacement phone went without a hitch. Recovery from first (failed) attempt was expedited and the new phone was successfully swapped out before my son's Christmas leave was over (US Marines). Original phone return process was effortless. Thank you for that! (No one gets 5 stars from me. One star penalty for the computer glitch. Recommend internal investigation into why the first replacement order was bounced out of the system without any notification.)

Thanks again for assisting. No issues at all with the process or the replacement phone. Only drawback is having to go to the Verizon store (and wait) to get the SIM Card swapped out. Thank you and Happy New Year.

My Tab A stopped working so I took it in to a Verizon store. They immediately ordered me a new one which arrived the next business day. I was having issues getting it connected to my data plan so I called in and was assisted by Kiana. She was extremely helpful, knew exactly what to do, and had me up and running in a matter of minutes.

The process was very simple and I got my phone in less than 24 hours. I filed my claim that evening after work and it was at my office before lunch the next day. We have paid insurance for years and never filed a claim but paying for insurance is worth it.

The claim process was super easy and smooth. I received my replacement phone exactly when they predicted. It was unfortunate that my phone was stolen but I was very pleased with the process and how easy it was to get everything handled. Our insurance plan really paid off! I thought it would be delayed because of the holiday and it wasn’t. Everyone that I dealt with was extremely helpful.

Our claim was handled very quickly. The website made it easy to do everything online without waiting in any lines and we received the replacement phone within 2 business days and this was even during the Christmas holiday. They made setting up the device and returning the device very simple with easy to understand directions.

Thank you for fast service. Would appreciate it if you didn't charge so much every time I have had to replace a phone. Glad you sent info on when you deliver and receive phones. Thanks again. Appreciate your service. Please lower your deductibles so paying for the service is easier to afford. Maybe you can also offer a newer phone for the price of the deductible you charge. Thank you.

Everything was great! I got the phone the next day. I can put my passcode in easily. No problems with battery or damage. My battery was low before and now no worries. Also the screen looks great and no water issues. Everything on the screen reacts well. Cheaper than Apple store on fixing the screen of it was cracked more while fixing it (getting the battery straight too). Great job!

The process of getting a new phone was quick and easy to do. The return process was just as easy. After 4 days I have my new phone and the damaged phone is in transit. Excellent. Wish the deductible was lower, but, quality service.

I received a new upgrade phone as the original is obsolete. I had to take damaged to a repair facility to retrieve photos and Asurion waves the 10 day so this could be completed while I was out of state. They were great to work with!!!

After 20 years of cell phone use (and who knows how much $ in cell phone protection over the years), I had to file a claim for the first time in November. The initial experience was good - I called, a replacement phone arrived in a couple days. I was told there would be a $29 fee. Things took a turn when I was surprised a month later via an email saying that the total would actually come to $170 more. After getting the email and calling Asurion, the customer service rep said that based on my file, she thought that the email came to me in error.

Broke my phone, went to the AT&T store and got help filing a claim. My new phone came quickly, and I was able to get all my contacts switched quickly. Everyone that I came in contact with was very helpful and friendly.

My representative was quick and to the point. All of my questions were answered and my device arrived in a timely manner. I was on the phone for less that 15 minutes when completing the claim. Very very satisfied!

I was very pleased with the prompt service. Thank you! All of the people I spoke with were friendly and helpful. I spoke to Timothy, Anthony, and George. All very kind and considerate with my situation. I would highly recommend this service to others.

Once all the paperwork was done it was quick fast from there. The rep forgot to tell me to call after sending in the paperwork to get my order sent but all's well. Thanks for your help, why wont it take my carrier AT&T.

Could really tell the tech from pro tech that activated my line ** really cared about helping me out and enjoyed what he was doing. He pointed out a billing error for me as well as engaging me in interesting conversation. I was also super impressed how quick my replacement phone arrived over the Christmas holidays. I ordered the day before Christ eve and recurved the day after Christmas. Good job all around.

Great customer service. Very easy to submit a claim. Helpful to set up phone. Offered options to follow up for further assistance. Arrived on time. Easy to track shipping with FedEx. All information was provided to me and the process was easy to follow. All instructions were in the box and I was surprised how good of a case was provided. Very happy.

The claim service was easy and the representative was very friendly and processed my claim quickly. The replacement phone arrived at my address within 12 hours. Incredible! The sales rep at the AT&T store helped me set up the new phone and move everything over. Great Job!

Very polite and helpful, took my order really fast and accurate, explain all what I needed to know about my claim. My claim was handle really fast and easy, they completed the claim with no issues. I have received the replacement.

It was so easy and the replacement phone arrived so quick. They responded to my request in just a few hours and had a new phone to us within a day and a half. Plus I got a discount on the deductible which was a great surprise as well.

My phone fell and the screen cracked. I can't afford to be without my phone, so I opted for a replacement. The replacement arrived promptly and in good condition, despite its being an older device (iPhone SE). It took me a couple of hours to get through the entire transfer/mail-back process, but overall it was well worth it. Good job, Asurion!

Everyone I talked to were great. Some of the best help I have ever gotten over the phone and the service was over the top. Couldn't ask for any better. Thank y'all for the help and fast service. Happy New Year.

I was impressed with the speed I received my new phone. I am just hoping that my information is not compromised since I could not regain access to my phone since the charging port no longer works. Thus, I could not reset the phone before returning it.

This claim was processed very quickly... AT&T helped me through the process and the replacement phone was received within two days of submission. I would definitely recommend this service. I have had to use this service once in the past and had similar excellent experience.

I talked to a Rep and told him what the problem and had my new phone the next day in the mail. The representative was easy to talk to and very professional. I would definitely recommend Asurion to a friend.

I had a cracked XS Max screen and I was taken care of immediately. They were unable to replace the screen at this time so they sent me a new phone. I received the replacement phone the next day. Thanks Asurion!

The replacement iPhone was replaced with rapid time, 2 days, which was very helpful. The phone in excellent condition, worked well and I was very satisfied with the insurance policy. The original cost of insurance was very worthwhile. Instructions for inserting the SIM card, etc. enhanced the policy care.

I am just very pleased with the speed my claim was processed. It was there on my doorstep the very next day! Everything that I required was packaged properly and the return of the damage phone was handled with ease.

Adam ** was great to deal with at AT&T! He was an absolute pro & a good man! First class employee! If I had Employees like him my business would be even better. From walking in & being greeted to the end of the process, it was all great! Thanks.

Good turn around. My Verizon specialist had to help me fill out the documents online. My claim happened just after a large Black Friday sale on my type of phone so we were originally told it was out of stock, but she handled that by contacting her rep.

The service was great and no paperwork made the difference. The phone was sent out ASAP which helped out a lot since we had no means to contact our son when needed. I had a much better experience with the insurance option than ever before.

I am very happy with Asurion. I received my replacement phone promptly. And I was able to send my broken phone back via mail easily, without having to even leave my home. Customer service was exceptional and helpful. I contacted customer service at least 3 times with questions and was very happy with my results.

Easy process, fast service, works as expected in the time of need. Worth the monthly charge I pay to make sure I can get a device when I most need it, even if there is a deductible that decreases over time.

The form to fill out was extremely easy to understand and quick to take care of. Extremely fast delivery of the new device. The damaged device was super easy to send back because all the paperwork and information was included in the box. The entire experience was super fast and easy which made a bad experience so much better.