Asurion Reviews

Asurion was fast. Overall I had a great experience with all who help me with My claim. I cracked my screen. A technician came to our motel to put a new screen on my phone. A day or so later my phone started glitch ion out. I called Asurion back. They sent me another phone. The very next day I had the replacement phone. Thanks Asurion.

I have metro. The service was very nice and the agent I was on the phone with was so professional and also very sweet!!! She took care of everything in just one short conversation!! Absolutely zero complaints! I would definitely be happy to call again if necessary.

I just got off the phone with Asurion as it's been a week and I haven't received my phone. They said the address on the label was incorrect and UPS is returning the phone to them. They can then correct the label and resend but it would take another week until I receive my phone back. I asked why they put the incorrect address on the label as the package to send the phone back to them came without a problem but the representative told me she couldn't say. In total best case is 2 weeks they've had my phone. Go with a local company for repairs or insurance. Don't waste your time or money on them.

No hassle. Received replacement phone. New phone would discharge rapidly and wouldn't charge more than 70%. Verizon replaced phone with one that worked correctly. We lost our newly applied Iron screen film ($50) when we returned the Asurion phone to Verizon. Is our one year warranty from Asurion valid on the second replacement Verizon supplied phone? Thank you.

Received phone next day no problems. Phone was ready to go just transferred all my information and good to go. Would recommend that all buy this insurance just in case you need it. It is a great buy if you need it get the insurance. Very pleased.

Very affordable and quick in processing. Provided clear and insightful information to make the transfer of phones a lot easier. Shipping was great and very fast. The packaging to return the phone was great and easy as well. Am very happy with this company and would recommend them to anyone with a phone.

I received my replacement phone within two days. I had to go with silver instead of gold. The box included complete instructions and supplies to send my broken phone back. Including label, tape to seal box and packing to keep it safe in transit.

You replaced my insured tablet that had a broken screen. I immediately mailed the old one back in the same box. Everything went very smooth. I would recommend your service to everyone. Everyone did a fine job, from reporting the incident until I received the new one at my door.

Got my new phone 1 day after making claim. So glad it worked out. My old phone was overheating so I was worried. New phone just doesn't like to have the finger swipe done like my old phone. Have to hold it just right. Thanks again for getting this done so fast for me.

Worked out great. One of our phones stopped charging, I went online submitted my claim and got the ball rolling. We received an upgraded phone and it was delivered promptly. Very happy with the service and the outcome.

Our Phone replacement arrived quickly. The online claim process was easy. Customer Support was offered but not needed. Everything was included for an easy return of our broken device. Our experience was very positive and I would highly recommend Asurion.

Replaced my Note 2 with comparable phone and I couldn't be happier. I dropped my phone and it worked but screen was smashed. I don't change phones often so was nervous about getting new one. The girl who helped was amazing.

Very fast response. Easy to fill out everything and turn it in. We had the new phone in 2 days and everything was very simple to set up. I am very glad that we have this insurance plan. Worth the money.

It's actually Metro by T-Mobile... and it was great. I love I get to keep the extra battery! Appreciate it! I'll keep my insurance just in case something else happens!! Thank you for your help! I'll be sure to let people know y'all rock!

I ran into snags when trying to send my replacement to my work address. I even tried entering information exactly as it appears on the United States Post Office website. On three (3) separate days, I had to chat with the help desk. I would have been much happier if my request could have been fulfilled at the retail store.

The claim process went very smooth but the delivery of the phone was bumpy and stressful. Federal Express the delivery company surrender the phone to another person. I have to start another phone claim creating unnecessary difficulties for everybody in the process.

Everything was great, got the new phone on time and it was and came with easy instructions to set up the phone. I was amazed that they even sent everything you need to return your old phone and seal the box back and send it back at no charge.

Awesome experience!!! Very simple and streamlined claim process. Received phone within 24hrs. No hassle at all. I appreciate them delivering or should I say over delivering on there promise. I’ll never purchase another phone without insurance. They even gave a discount on deductible.

Timely service. The rep to help to help my daughter set up new phone was great. The online system to file the claim was easy to use and understand. 4 stars - Of course I wish the cost of replacing the phone was a bit lower since we already pay monthly for the insurance.

Once I escalated my issue to a supervisor, I was heard, received empathy, and my issue was resolved promptly. Word of warning, Asurion refurbished phones are not great, we had ours for a month when we had to call and fight for a replacement due to a phone hardware issue.

Great!!! Fast delivery and easy, quick process!!! Got my iPad within two days of filing the claim online. It was easy information to fill out and only took 10 minutes if that. Super pleased with my new iPad and awesome service.

Amazing and easy services! They helped me all the way through and clarified any questions that I had. They made sure that I knew what to do and how to do it. They even gave me options to make my life easier and get things done faster. I recommend this to anyone!

The service was excellent. The process was quick and the instructions were clear and concise. I had a Verizon tech walk me through the setup process. The phone connection with Asurion was not good and was unable to get back to the same person. Thank you for your outstanding service.

The experience was fast and easy. The only downside was that the website was kind of clunky and hard to navigate, but other than that, the experience was good. The phone arrived quickly and has been working well. I am happy we purchased the protection.

I needed to replace my device. I was able to easily file a claim online with Asurion. I received a replacement in a few days. The process was easy and quick. I would recommend Asurion to everyone. They saved me a lot of money.

The replacement of my damaged phone was prompt. I had just upgraded my phone when I dropped the new phone before I could get a case and screen protector. The replacement fee was nominal. There was a slight delay in getting another of the same phones, but I was informed of this delay via email. I have been very satisfied with the service I have received.

I was very annoyed and upset because my iPhone had stopped working on a day that I really needed it. I spoke to Shaniqua on the phone and she instantly changed my entire mood and made my day. Give that girl a raise.

I got my iPhone 8 Plus on the 8th of January. So far so good. I’m enjoying it at the moment. I like the new look. I wish you would’ve sent some ear pods for me but overall I’m happy about the upgrade.

Immediate service and delivery. Well worth the premium. Easy to use and submit claim form. They send everything you need to return your damaged item. Unfortunately, my unit was stolen but theft was covered too. Thanks for having my back.

Thanks for your amazing service. The website is not near as friendly as your customer service but job well done. This is the third time I’ve used your company and every time was good. Please work at keeping costs down.

I was hesitant to request a new phone after I had cracked the screen because I didn't want an inconvenience of the whole process. My phone, however, kept messing up. I am very satisfied with the service I received from Asurion. I submitted an easy request online and received my brand new phone the very next day. Quick and easy. Thank you so much.

Fastest service ever! Received my phone in the two days they stated! I live in Hawaii and for the shipping to be EXACT was amazing! Sent phone back with no issue and was able to recover EVERYTHING on my old phone to be transferred to my new phone with no issue!

Very fast delivery. I cracked my screen all I needed was the screen fixed but ended up getting a new phone. I was very pleased with how fast I got my new phone and how easy it was to set up. I’m glad I didn’t have to go into a store to activate my new phone. Thanks for a great experience.

We needed to keep checking on the status of the case. However, everyone I spoke with on the phone was helpful & able to get me to the next step/approval needed. If you want to improve, I'd say that it would be nice if I didn't have to keep checking on the approval status to get a replacement phone.

My phone would not boot up. It worked fine one day and the next it wouldn't turn on. I took it into the AT&T store, they confirmed it would not turn on. They called Asurion and a new (refurbished) upgraded phone was sent to me. It took 4 days because of it being a Saturday (of course) when it broke, but it was worth it, the reinstall of my contacts and apps was seamless, easy. I was back up and running within hours of getting the new phone.

You guys was very on time with my new replacement, am concerned about how you guys price on replacement never seen to go down... Not just a little bit. Other than that it was good service. Thank you for prompt service.

The microphone stopped working on my iPhone and I called Asurion for a replacement. I received a new phone the following day after calling. I didn't even have to pay because they had placed a 12 month warranty on it a few months prior when I had a tech come to my office for $30 to repair a cracked screen. I was expecting to pay up to $200 out of pocket for a replacement phone till I called and was told a tech would come to my house or work and fixed it for $30, and then when the microphone wasn't working, they replaced the entire phone for free! The additional warranty was added when the screen was repaired. Excellent!

I found the process of replacing my iPad to be very easy and fast. It's hard to imagine how it could have been easier. Well done! Very happy I got this insurance. This wasn't the first time I used Asurion. Same experience last time as well.

Everything went smooth just getting to fax and upload stuff was a pain. When I received the phone the girl in Manahawkin office was so rude. Told me I could of transferred the stuff myself. If I knew how would not have gone there. She made me cancel DirecTV. It was like she was doing me a favor. Her name was Nicole. Was there the 9th at 6:30 pm. Sad when people hate their job. Next phone might not be iPhone. Might be Samsung. Don’t need to be treated like that. Your service was fast. Ty.

I am pleased with the swift assistance I received from Asurion. I recently experienced poor customer service from AT&T, but thankfully Asurion made things better. I am happy to know that Asurion also works with Verizon, because I may be switching over to them in the very near future. Asurion has always been swift and helpful in assisting me with my phone needs.

This is the first time that I have ever protected a device with insurance. So thankful that I did! Had not even had my new Galaxy Note 9 two weeks when I dropped it and cracked the screen. Claim was easy and had my new phone the next day after filing the claim! Hope that I want need it again over the life of the contract but thankful that I have it if I do! Thanks Asurion.

The process was very fast. Got the phone the next business day. It was very important for my son to have his phone. It took me longer for me to start the process. Once I decided to start the claim it was so fast and convince. Loved it. Thank you Asurion ;).

The representative was very patient with me and showed me step by step what to do. Never rushed me or showed any sign of annoyance. Always kind and encouraging. She made sure everything was functioning perfectly before ending the call. I'd definitely will recommend to my family and friends. Thank you for your help.

The Asurion phone replacement process was quick and easy. We had a replacement phone delivered and up and running within 24 hours of our claim! No hassle! Many thanks for our commitment to hassle-free and friendly customer service. So thankful that we had this insurance on our plan!

My phone was dropped in the snow that then crushed by a car. Asurion replaces the phone next day. The phone replacement would not turn on after a few days and that phone was replaced also. Everything is working fine.

I went online and filled out a claim. I received the new phone the next day as promised. I scheduled a call to set the phone up and I received the call exactly at the time I selected. The tech was informed and pleasant! I was given a package to return the phone.... done! Wow great service!

This is my 4th experience with Asurion and in each time they responded quickly. I had my replacement phone the next day. I STRONGLY recommend Asurion to provide insurance for your mobile device. You definitely won't regret it for the price.

I have used Asurion for several years and have always had quick, courteous response. I would recommend their service to everyone who owns or uses a cell phone. In our world today where so many depend on personal communication, when something happens to your device to know it can be replaced virtually overnight is great. Thank you for your service.

Thank you for your timely help. The process took a really long time at the Verizon store. Maybe train them? They told me to take the devices to the UPS store. They just should have read the label which clearly states post office.

Put in claim for two lost iPhones. 6s - 10x. The 6s arrived in 6 weeks in non working condition. Had to return and wait for a second unit. 10x never arrived and after 7 weeks and had to reorder, called for three days before it was shipped. The two units finally arrived in perfect condition and are now working fine.

Web based was very simple, user friendly to submit claim, new phone was delivered within the time frame, less them 72 hrs, activation was simple, easy no needed to call in, activation was web base simple. Excellent service. I would recommend AT&T Asurion services for their cell phone protection, insurance very cost effective.

Phone fell in the ocean and I used my insurance to get a working phone. I got it in 2 days, including New Year's day. I had to return the broken one and it was easy. Put it in the same box with the label they provided.

Process was smooth and went very quickly. Call for help to turn on phone and finish process went very smoothly a helpful support folks. New replacement phone arrived in just a few days and works well - no issues so far!

Love that all can be done online and still have phone support. Also they send box with instructions and a prepaid box. Will recommend insurance to all family members and friends. Great job. Worth it to have insurance???

The customer service representative that I spoke with was absolutely wonderful. She was fast and to the point in helping me with my problem. The delivery of the replacement device was also outstanding. However to forgot to take down her name to give her credit in the review.

I have cancelled all insurance on our 5 devices as a result of the deplorable customer service received by both the insurance carrier and AT&T. My son's phone screen was cracked. The technician came to our home, worked on the phone and in doing so made it so that the phone was completely disabled. The new phone had no cellular. Twenty phone calls later to both the insurance company and AT&T we still have no cellular on this “new” phone. The insurance company is a scam. They send you a piece of crap and disable your service and you’re left with nothing that works and no one that knows anything or has the authority or will to fix it. Disappointing.

I was very pleased with the service I received while submitting my claim. The online submission was easy to follow and I received the automated responses quickly. At one point I did have to speak with someone in customer care but again, the service was impeccable and very helpful.

My phone was broken, and when the claim was put through it was handled properly expediently. I filled out the required paperwork, and got my new phone very soon. I was very pleased with the service, and would recommend Asurion to anyone with expensive devices. There is a lot of value in protecting your device with this service.

I purchased 55 inch Smart Hisense TV from Walmart in 2016 in addition to a 4 year warranty with it. When I had trouble with the TV they gave me the run around for almost a week. They refused to repair it. Do not waste your money on their warranties.

I was very pleased and impressed with how quick I got my replacement phone. Within two days was the time frame. Only thing I would change is getting an upgraded phone to the next model being it was going on three models behind. Other than that I had a great experience overall.

Sales rep very knowledgeable about filing a claim for the lost/stolen phone. Received replacement phone in two days. Phone was left in cab and not returned when the cab company was notified. I was fortunate that I took out replacement coverage.

Once Asurion finally got my claim it was handled timely and efficiently and would like to insure my other phone with them but do not want to go back to the store. They ran me around getting copies and took cash from me. They didn't want to give back even after I had paid Asurion. This whole procedure took 10 days because of the actions of the local store. My son was 600 miles away without a phone because his was stolen. I'm pleased with Asurion but disappointed with Metro's local store. Let me know if I can register my other device directly with Asurion. Thank you.

Best transaction I have done with an insurance company to complete a claim. Quick and friendly service for sure! I hope to not have to use my insurance again but if I do then I know it will be a breeze.

I received my replacement phone within 24 hours, my local AT&T store manager made sure all my data transferred. The Asurion customer service person allowed me to extend the return of my old phone as I was immediately leaving on a two week vacation. Very happy with this service.

Quick and efficient service. Received new phone the very next day. Set up of phone was made so easy by representative when I called, very easy to understand his communication going through the different steps.

My package arrived the next day in a timely manner. I was happy with my device and the directions were easy to follow. It was easy to set up my device, along with returning it. The package came in good condition as well.

Service was awesome, fast and reliable! I will definitely recimmend you. The package came when they said it would, along with preprinted label to ship back and easy user friendly instructions. Thank you so much for making this transaction as smooth as possible.

I was pleased with the response. It was quick, easy and not a hassle, the phone was not the color we originally had but it, we received a grey phone instead of a red one, the color was important to my teenager, so that was the only thing that could be improved. Thank you.

The claim was very smooth & I received the phone in 2 days. Great experience. I loved the security feature as well due to the fact that I needed to confirm who I was before I could complete the claim. Overall great service.

This was so easy to do and when I did have an issue, I was able to talk to someone quickly and the issue was resolved quickly. I received my phone quickly even though it was over a holiday. I like my new phone and it was an upgrade from my other one.

The experience did not start off so great when I was told that I would receive a replacement phone comparable to what I owned. I pay for insurance to replace exactly what I have, color and all. The experience ended great when I received the exact phone I was replacing!!

I am pleased by how fast and professional Asurion took care of my situation. Didn't think they can get my new phone in less time because I really need it for my work and especially for personal use. Keep up the great work.

My iPads were stolen from my daughter's car. I have the police report Merced County #**. I also thought when I did have an issue AT&T was able to help me get in touch when I didn’t quite understand the process. I appreciate all the help in getting my items replaced.

My experience were exceptionally good. I received the phone quickly and I must say, thank you very much for your help. I wish that AT&T will do this for all their customers, nevertheless, everyone has their own case that are different from mind. Continue the good work!

Amazing service. Called Thursday evening. Phone was sent out Friday. Didn't expect it until Monday or Tuesday but received it on Saturday. Everyone was happy. The person that helped me walked me through everything and answered all my questions and we even had a few laughs. Thank you for your amazing service.

The back of my phone cracked and therefore could not be repaired had to be replaced. Asurion provided a seamless very simple and smooth process for a replacement phone. Support was provided without a hassle and timing was all good. Very efficient and friendly.

I misplaced my phone and could not recover it. I think the battery died while calling it so often so that no other method could be used. Asurion stepped up and had it replaced very quickly which I couldn't believe. The replacement looks and works as if it was a new phone, no doubt! Thank you Asurion.

Quick and fast service and a very easy process to go through next day delivery. They made the whole experience very simple and I would definitely recommend them to other people for device and accessories insurance.

Hi! I very much appreciate Asurion! You guys are very clear on directions for replacement and very quick to respond and complete claim. Very easy, user friendly claim process! It definitely makes me pleased in choosing insurance through Asurion for more than just my cell provider insurance. Thank you!

My brother's phone was damaged, he needed another and since I am the primary person of the account, I needed to make claim. We were very pleased with the quick and efficient service we received in having the claim processed.

Very easy process. Love the simplicity of your service. The ability to get it done online is great. It was a hassle though to send the additional doc in with our IDs. Fast delivery aims you even accepted it later than requested, sorry, it took us a while to get his info transferred.

My phone was stolen. Got a hold of Asurion on Thursday evening and had my new phone by Friday afternoon. Good job Asurion!!! AT&T actually tried to sell me a new phone without telling me my insurance covered me for a stolen phone. Talked to a different agent later in the day and he told me about my insurance coverage.

It was a little hairy at first but they were able to work everything out. They kept telling me. I had to wait 24 hours for review but there was nothing to review. A rep from AT&T had to call Asurion with me on the phone to clear the matter. Then everything was resolved.

I sent my Vizio 32" TV Back to be fixed because the picture kept turning pink. Asurion Sent a box and a label to send it back. I waited a couple of weeks and was told that the screen was cracked and that was not covered. So they sent the broken TV back. The box had a hole in it, and a footprint mark from a shoe. That could have been how it was cracked, plus box looked beat up from shipping. I called their customer service and talked to a lady that said she would call me back in a couple of days, and never did. She gave me a phone number that you can only leave a message on. Called there a couple of times with no response. I would advise people to take this into consideration before purchasing the warranty on a TV, the customer service is not good. I just wanted my TV fixed or replaced.

I rate your service 5 stars. Had a malfunction with my phone & it's considered my lifeline. As I called to infer about my claim, I didn't wait too long to receive the product, & convenient with the shipping!! Would recommend to all my friends!!

Updated on 01/08/2019: Extremely worst customer service that I ever got in my life. Filed a service request and it took 25 days for them to deny my claim even after I provided all the documents that were demanded. They did not provide me with the reason for the claim rejection as well. They will talk to you extremely rudely if you ask them the reason for claim rejection which is the right for every customer. I suffered from the loss of $1700 including the price of the phone and the insurance. I would recommend don't ever take insurance with Asurion because they won't ever take care of you in any way and you will suffer from loss of time and money.

I'm very happy with the expedience of filing the claim and receiving my replacement phone. I was able to upload all the features of my previous phone easily using the guideline sent. The representative who turned my service back on was friendly and efficient.

The website was very easy to use and had very easy to follow instructions, even an elementary student could follow. The replacement device was delivered quicker than I expected and the replacement device looked better brand new. The deductible had been discounted because of no prior claims on that particular device phone number.

I found submitting the claim through Asurion for AT&T was a breeze and the replacement phone arrived within 48 hours. The return process was simple. I appreciate that a discount for the replacement was given considering we have not filed a claim in a while.

I had a hard time sending my ID over the Internet. I did not want to do that. But work it out. I like my new phone. It's a Galaxy's S7. So my phone covers don't fit. But once I decided to send my ID I got my replacement phone in one day. That was great. Thank you. I'm not sure if the S7 is working right. When I turn volume down it turns media off instead? We'll see.

I talked with representatives twice and both were helpful and easy to talk with. They quickly handled my issue, that the first phone shipped was not received and a new one was shipped and received the next day. The customer service with your company was outstanding.

I love you guys... My device was acting up. Wouldn't charge. My charger port was broken and my pen was broken as well. Contacted you'll... And I got good news saying I can receive a new one. I was very excited... And next day as well. My device came on time and without damage. Service was great and timely. Thank you.

Asurion has giving me my phone in a timely manner. And they were very accurate on the way they handled things. I would definitely recommend them to a friend. They were also very courteous about everything. I needed to be able to understand what was being done.

Quick processing of the claim that was started online with an easy procedure. The overnight delivery of a replacement phone was very convenient. Helpful phone customer service representatives when I had a question coupled with an easy online claim process. Does not get much better!

Unbelievable fast replacement of my phone. Thanks for the great service. Was nice to get the new phone working so quickly. It's a big part of how I do everything for my job and with the broken screen it was making it really hard. Thanks again.

Amazingly fast transaction and overnight delivery of my replacement phone. I didn't really go more than 24 hours without a cell phone. Great communication too. Would definitely recommend to my family and friends. Now I have peace of mind if this happens again. Thanks.

My daughter had a problem with her phone, had the insurance on the phone that I paid monthly for. Did some basic troubleshooting, determined it was a hardware problem, and a new phone was in my hands the NEXT DAY. What more could I ask for. Very impressed.

The very first time I contacted Asurion I didn't know how to go about getting there help on their website, but they make it easy for you to file your claim. They emailed me the same day or the next. All I remember it was fast. They had my phone to me in 2 days.

Happy with my quick response with my arrived cellphone and the very good service. I thank the company so much for helping me with my problems on my cellphone will let all consumers know they're the best and a good JOB in helping me. My review with them are so high. I wouldn't know what I would do without you them. Thank you again Asurion. You are a good company.

It was fast, easy to place a claim online. The convenience is great, saving on time. I was so sure my son would want his phone replaced. But after learning what I did, cost to cover another phone he quickly changed his mind. In time he will need one and I’ll repeat the process again. Thankful for Asurion.

Great service and very accurate, would recommend to friends and family. Customer shrive has always been professional and receiving my merchandise is quick and satisfying. AT&T has always been fast to correct any issues and my sales rep is the best for our small business.

I appreciated they are supportive and well communicating most of all I thankful for the new iPhone I receive with new charger and ear headphone. And I know Asurion been there when I needed a new iPhone. Mostly easy for me to send back the device iPhone and well detailed instructions given.

I lost my phone and called to report it. I had my new phone by the next business day. Thank you Asurion. If I ever need help like this again I will definitely be sure to call you guys again. Your service was friendly fast and absolutely no hassle. Thanks again.

While I didn’t like paying a deductible, I enjoyed the service by the att reps who helped set our phone up. Setting up at the local AT&T store made things much easier and it went a lot faster than if we tried on our own.

I was very pleased with how fast I got my replacement phone. The first phone I received didn’t work, but I called around 5:00 pm to speak to someone to let them know that the replacement phone did not work, and before noon the next day, I had the replacement for the replacement. The process to send in the broken phones was very easy and Asurion paid the postage. No complaints whatsoever.

I was so impressed with how easy the process was to file a claim, how quickly we got a new phone, and how nice and helpful the man was over the phone helping me set up her new phone!! I highly recommend this insurance to anyone!!!

I broke my phone and I had my replacement in 2 days. No hassles. Thanks Asurion for your professional and courteous service. I would definitely recommend them to friends and family. Very easy to set up and switch over the phone. No stores no lines.

Quick turnaround; No Hassle ??? Submitted claim on New Year Day and had the new phone within 48 hours. Copayment was also shockingly low for the New IPhone XS. The plan was definitely worth having especially when you just don’t know when you will have to replace these expensive devices.

Great job of getting wife’s lost phone replaced. Easy to work with. Thanks??? Agent was very helpful and phone was delivered on a quick timing. Wife’s phone has still not been found. Glad we have been insured this time.

The rep was pleasant and extremely helpful. He was patient and precise. He was able to assist us with all of our issues related to my new phone. And he did so in a short amount of time. Thank you for the help!

Service is very fast, it took about 24 hours and I received a brand new phone! Everything needed to return the old phone were also provided. When mobile phone breaks down, it is very inconvenient but with the Asurion service and help it was a good experience.

I pay for the insurance with Asurion on my wireless device through AT&T. $18 a month for both of our lines. In the coverage it says screen repair is covered. One time in 15 years I submit a claim and the rep with Asurion tells me I’m not eligible for the repair and will have to replace the entire phone for $300. It feels like such a scam. Saying things are covered so people pay for it and then say it’s not eligible for said coverages? It’s not right. Then I get some jerk via chat who acts condescending and rude the entire time while I’m already upset and frustrated.

Was very satisfied with all the folks at Asurion that helped with my claim and activating the new phone. I received my replacement phone the next day. Couldn't have asked to be treated any better. Excellent customer service.

I spoke with a Representative regarding my lost phone claim on a Wednesday and my phone was delivered by FedEx the next day. Thank you all so much. It was very stressful not to have my contacts or by worse, not being able to have communication. You all was a blessing.

After experiencing the shattering of my iPhone 6 screen, Asurion was able to replace it within 2 days. Thank you so much for the quick service. I was up and running within another day, and I appreciate the nice people on the phone who took down the details of this experience, and facilitated my new phone using my insurance.

Horrific Experience! NASTY people, with horrific customer service skills up their corporate ladder. Asurion knows that they can get away with their poor customer service because the chance is if you have an insurance plan on any electronic device, Asurion is the underwriter. Sounds like a Monopoly to me?

I cancelled my claim with them and they still charged and sent me the phone. I returned the phone and it’s been a month and some change and they are stating they have not received the phone. I call every day and spoke to numerous agents including supervisors that hang up on me and was no help. They did not care whatsoever. So fart and worried to take someone’s money. Not to mention they lied. Few stating they have the phone and then harassing me they don’t. I will not stop and continue to fight for my money. They are fraud and not professional at all.

Very Good. Take care of it. I called one day and the next day I have my phone. I liked it. I’m very happy with the service they gave me. Thank you. Good insurance company. I recommend them to everybody. Thank you for the service.

New phone arrived the next day. Took Asurion and myself a couple of days to get everything worked out on updating the new phone because of technical difficulties. But we did it! Hubby happy to have his phone back and working again.

First time using my insurance for my iPhone. After claim it was stated I would have my replacement phone the next day. I thought well that means a few days. I was wrong. I indeed had my replacement phone the very next day. I use my phone for business and I appreciated the overnight phone so that business didn't miss a beat. Insurance and this organization was a great choice as they did an outstanding job. Thank you!

Very fast customer service and extremely fast delivery! I couldn’t believe how fast my phone shipped. I filed a claim on the January 3rd 2019, and received shipping details the very next day. And not only was it the next day, it was overnight shipping included in the cost.

The screen on my old phone stopped working unexpectedly and AT&T walked me through the insurance process. My new phone arrived within 3 days and I love it! Quick and painless process. This is why I pay for insurance. Thanks!

I was very impressed by the way I received my new phone. I enjoy the size & weight of the phone. I enjoy the clearness of the pictures. I have to learn how to used the phone. I will be going to the attic branch soon.

The only issue was having to download, print and scan back in the forms. Which I could not do until I came back to work which delayed getting my phone several days as it was the holidays. Seems like there would be an app to make this process simple.

The service was very fast with no apparent glitches. Really appreciate being up and running again so quickly. Being able to track the status of my claim was helpful as was the availability of technical support if I needed. Hopefully, I'll not need the service again but it was nice to know it works when needed.

Shipping was quick and I was satisfied with what I received. I received my phone the next day after my claim was made. This is the first time I had to order a replacement and I am very surprised to how quick things were.

The process is easy to navigate with clear and concise directions. After completing the notification process, Asurion delivered the phone within 2-3 days with no issues. My daughter was able to activate the phone with no problems encountered, making a difficult situation less bothersome for her. Thank you!

The system would not let us change our address to the proper one, so the timing of the process was delayed. In the past, Asurion worked wonders for us. We received our new phones within four days and there were no issues.

Thank you so much for promptly replacing my phone. Your insurance service is worth every penny. I will continue with Asurion in the future as you provide me with peace of mind. Thank you for your good service. I really appreciate it.

My wife had issues with her home button on her phone and some connection issues. She filed a claim online and received a new phone in just two days. Returning the old phone was made easy by the box and shipping label and instructions included with the replacement phone.

My sons phone stopped working and you had a replacement there within 24 hours. It was fast and easy to get the replacement and there wasnt any hassle. Your staff was very courteous and efficient. We would recommend this to anyone.

The replacement process ran very smoothly. Lots of information to get the replacement phone up and going. The deductible of $75.00 seems high to have received a refurbished phone. Especially given the monthly insurance costs. Additionally I wanted to get the latest version and offered to pay the difference, but that option was not available,

Wonderful job! They came way out to my farm in rural Tennessee and fixed my screen which was completely over the top service! I would have been happy if they had just told me to drive to the nearest service center. Very professional and prompt!!

I experienced a very quick and easy phone claim process with Asurion. The shipping process was very fast and my new phone arrived the second evening after claim placed. I was back up and running with my new phone. Thank you for a very efficient claim process.

New replacement phone was delivered in less than 24 hours. Easy to set up and switch over to new phone. The lady that I called to help me get the AT&T service was very nice and helpful. Took less than 5 mins to switch the service over from old phone to new phone. Grateful for the 12 month warranty as well in case any issues come up with the replacement.

I was very impressed at how easy it was to make a claim and got my replacement super fast. Sending back my old device was also fairly easy, all the necessary materials were included in the box along with the return label. If you are looking for phone insurance Asurion is the way to go.

At first I was very disappointed as I have dealt with you in the past and never had a problem. But after all the issues got worked out I was very happy... I'm also old enough to know that the days of (the customer is always right!) is long gone. People have gotten so corrupt and or just plain manipulative and sketchy! I can totally understand your hesitation to file claims as fast as you did 10 years ago! I reiterate people are sketchy, as I've heard stories about adults bragging to the fact of how easy they ripped off such similar companies, in which I always grow very upset for the basic fact that the price always gets raised and only hurts the loyal honest consumer! A few times after contacting you guys I had the misfortunate of being stuck on the phones with one gentleman who either thought I was lying didn't know what I was talking about or was plain dumb... I'm sooo glad.

The claim process seemed a bit difficult, but once able to complete that process at 6:30 pm, the new phone was received the next morning! Good instructions, etc. New phone camera is not as good as the camera on the phone that was turned in. Will see if someone more expert can correct the photo application on the new phone as is less than acceptable.

Great service. Speedy activation. Excellent customer service rep. Very helpful and patient. Shipping was fast and convenient. Although the filing process was very hard for me. I'm on an account with a relative and she's the primary account holder. I'm authorized on the account to be able to do anything but yet I still had to contact her and she works a lot so there was a big delay for me in getting the phone. She tried to upload to the documents overseas and was unsuccessful. She made it back to the states same issue. Eventually, it worked.

Filing a claim was pretty simple, I only had a problem when trying to put the delivery address in the system. I actually called and the representative was very helpful whom was very pleasant. I have been with AT&T and Asurion for some time and I don't plan on leaving. Thanks for all of your help.

Representative was friendly and courteous and able to resolve my issue. Had to send a second replacement phone due to the first one not working properly. There was no hesitation in sending it out. Received it the next evening after I placed the call.

Asurion was a breeze to work with and got me my phone within 48 hours, which is SO fast (I live in HI, usually things take extra long). My only issue is with AT&T because I have my phone, but no service! The phone, however, came super quick and in immaculate condition, and the claims process was SO easy to do online! Thanks, Asurion!

The Asurion customer support was knowledgeable, friendly and efficient. The replacement phone was received as expected in 2 days and the AT&T phone support to set up phone was outstanding. This was a seamless process and much appreciated. Thank you.

Phone came so fast! Was very easy to use. A good service to have on your phone. The phone came in less than 36 hrs. Has to be replaced due to speaker issue and charging. I recommend using Asurion in the future. Thank you.

I was very happy with the prompt and courteous service from the Verizon representative, and the quick delivery of the new phone. The rep was very knowledgeable and nice. Thank you very much and keep up the excellent service. Thanks.

I got good service and great answers to my questions. I did not have to wait long on my wait time. The operator was kind and very courteous. She was very professional and yes I would recommend this services to others.

The representative that I spoke to took care of the problem immediately. We had the new phone within two days. The phone was not the color that we expected, but we made it work. Thank you for this service in order to protect our investment.

You guys are awesome. I lost my iPhone 8 Plus and was able to get a replacement and put the deductible on my phone bill. That was great because I was broke and needed a new phone! Thanks for everything and I’ll recommend to a friend.

Extremely helpful representative. Fast delivery of my replacement iPhone. The Asurion tech representative explained the entire process to me in detail. Answered all questions and concerns that I had. Will definitely recommend to family and friends. Keep up the great service.

Replacement device arrived very quickly and in perfect condition. No complaints whatsoever. Very easy to mail my old device back with the provided materials as well. I would certainly recommend this service to anyone I know that has a similar problem.

Very easy to do and came quickly, always have a good experience with Asurion. Never have any hassle about anything. I'm happy I purchased the protection plan with my phone to be able to use this service. Definitely would recommend.

This was first time to submit online. Also some people may not have access to fax machine or scanner. Luckily we had access. Got replacement fast. Was fairly easy. Prefer to file claim in store. If we hadn’t had to go to scan and upload in other location I would have given five stars.

My granddaughter broke the screen on her phone. I thought it would be a hassle to get it replaced, but I was really amazed how easy your representative made the process. I had already had the mind set that I would be transferred to at least four or five different people before I got to someone who knew what they were doing, it was really refreshing to be transferred only once. Thank You, AT&T.

It was quick and easy. There was no problem with them receiving my phone or getting my new one. Last time I tried returning a phone with another company they lost it in their warehouse but gave me the runaround.

Unfortunately, I lost our iPad. After searching for it for almost a month I finally decided to file a claim. The iPad was on backorder but as soon as it was in stock, it was ordered. I even got it the very next day with the 1 day business shipping that Asurion offers! The claim process is so simple and quick, it seemed too good to be true. I’m so glad that my device was replaced and my only regret is not filing a claim sooner.

The experience was great. Everyone that we talked to were helpful and professional. We were fearful of it being a headache for friends told us about when they did their claim with other service providers. We were very pleased and shared with our friends.

My experience with Asurion was very good. The people were friendly and helpful and my problem was taken care of very quickly. Very professional and sensitive to my issue. Thank you to each and everyone for helping an old man in a time of need.

Wish it was cheaper to replace the device and that it wasn’t such a pain to get a hold of someone. Overall the experience isn’t bad and the new device is delivered quickly. Need to be able to add more devices without it costing an arm and a leg.

The exchange was quick and no problem with anything thanks for protecting my phone. Lost, stolen or broke they will replace it!! The battery would not hold a charge so I called in a warranty and they replaced the phone.

Loved the process. It was easy to turn the paperwork in and get the claim taken care of. There’s nothing I’d change about the process. Thank you having all the options, print, fax and photo. This is what made the process the easiest.

I was very pleased with quick action to put me back in service. Thank you for sending not only the new phone, but a few extras that I can enjoy along the way like a charger so that I can have one in both my cars.

My smartphone was stolen. Asurion provided a very high level of professional service/response to my problem. The solution/replacement was provided in less than 24 hours! I would highly recommend this service to anyone who owns one of today’s high end smartphones.

Having lost my phone in a lake, I was sure it wouldn't be covered. I spent 3 hours trying desperately to fish it out of a damn near frozen lake in 30' of water. I left sad and upset that I just threw $1200 in a lake. I was beyond thrilled to see my insurance covered it, and I only had $149 deductible. The claim process was quick and easy. It was processed immediately and I received a brand new upgraded phone within 2 days, INCLUDING the NY holiday in the middle! I'm thoroughly impressed! Thank you so much. You made a tragic situation a simple solution.

After my phone went through the washing machine Verizon was great about replacing the phone. I had a brand new phone the very next day. Very satisfied with the service. Would recommend everyone have the protection insurance on their devices.

I am pleased with the service I received. I feel like they had done more than expected. I had problems on the internet with getting a new phone, when I called; the person helping me had actually got me a better deal than I could have gotten on the Internet.

This was a quick, easy and understandable process. Tiffany, the customer service representative I spoke to on the phone, was extremely sweet, helpful, and detailed in helping me transfer everything to my new phone and set up my new phone. Thank you for your help and the killer deal.

My phone’s screen was shattered and the phone was totally messed up. I was having trouble making and receiving calls. I was pleased with the expedited service from Asurion after my phone broke. The whole process was easy. They give you adequate time to send back your device.

I broke my phone somehow when it was in my pocket but I was back up and running in about 36 hours. It would have been even less, but I wasn't home the first time they tried to deliver. Thanks Asurion!

This is my first use of my phone insurance on my iPhone 6s for a cracked screen. I did an online claim and it processed in one transaction. My options were to repair the cracked screen or replace the phone. I chose to replace the phone. Most likely it is a refurbished phone, but it definitely is more "agile" than my iPhone I had been using for almost 3 yrs. My replacement came the next day, not even 24 hours had gone by. I had assistance in getting it set up, and I used iTunes backup to restore my information. I had a good experience.

The Asurion associates were very knowledgeable and helpful. The Insurance claim app was very easy to use, and the chat feature work very well. They shipped out my replacement device very quickly, and it arrived within two business days. Thanks Asurion!

My son was away at college when his phone stopped working. The claim was verified and the new phone was able to be shipped directly to him at the university in another state. It arrived quickly and everyone was very helpful. Thanks!

The customer service representative was incredibly helpful and explained the process of returning my damaged phone. Also, she cleared up an issue that was going to delay me getting my new phone sent. She took time to properly assess my situation. And she was patient and kind. (That kind of person is difficult to find these days. And, usually, they end up higher in management. She’s headed that way!)

In the end, impressed that I have a replacement phone in hand. Thankful for that, but when paying a monthly premium for this insurance, perhaps the bar should be higher than just relief that “it actually worked” & replacement phone was received. Positive: a lost iPhone X was replaced with a brand new iPhone XS - not a refurbished iPhone X, so essentially an upgrade. Score! Negative: not guaranteed to receive same color phone you had. (Received rather gawdy gold after losing space gray. Bummer.) Positive: the claim processing/approval/ship-out-the-warehouse was lightning fast. All in same day, matter of hours. Negative: the ship/receive process wasn’t as seamless as it could be, by far.

This process was hectic enough and Asurion made it quick and painless, tracking number for the new device, and a walk through step by step process. Thank you so much for making a hard situation easy. The return box also came with the labels and the tape so you just had to take it to your closest UPS store!

Lost my iPad Mini during a large family event. I suspended the device and hoped it would turn up. When it did not, I filed a claim. Asurion replaced the iPad within 2 days start to finish and even replaced with a higher level than my original device. Thanks Asurion for the great service.

Device was damaged and could not be repaired. There was a problem with the touch screen, could only tap keyboard with a stylus. Could not hear through the device speaker, only sound was through the speaker phone, Claim was filed, approved and a replacement device was received the following business day.

We called to get the information needed. The agent was very helpful with instructions and answering questions. The service was efficient. The replacement arrived on time. We would recommend your service. We understand we have a full year warranty on the equipment (iPhone 7).

You did a great job of getting my replacement to me as quick as you could with it being the New Year's holiday week. I was happy to have received it on January 2. And if anyone ask me if they should get insurance coverage on their new phone purchases I would most definitely recommend it and your services and not think twice about it. Thank you for your support.

The entire experience was extremely efficient and easy. From the gentlemen on site in the AT&T store, the time my package took to arrive, to the instructions and service there to help activate my replacement phone. Hands down the most impressive service I could ask for. Thank you!

Called to file a claim and the process was incredibly easy and painless. I think we stressed out more about the thought of doing it than actually doing it. After we filed the claim and submitted the required documents, we had our replacement phone in just a couple of days. Great service!

Once I filed the claim I received my replacement phone within 48 hours. The ease of making a claim is very appreciated. The speed in which you got my replacement phone to me was also appreciated. I will continue to insure my phones.

My son dropped his phone and shattered the screen. The model we had was an older model and not available anymore. Asurion had to substitute for next model. Asurion was able to get new phone out quickly. We appreciate the prompt response time. Son is very happy with current phone. I am happy with the service of Asurion.

I am very pleased with the way my case was handled. The Instructions were clear and hassle free. I received my replacement device quickly and the whole process was smooth and painless. Again I am very very happy, thanks again!

The claim processed quickly and phone arrived next day... The customer service was excellent and we recommend to others. The new phone works great and are happy with our service and AT&T. Thank you for the fast and friendly service.

It was easy to submit the claim and my replacement device arrived within 2 business days - super quick turnaround! It's also very easy to return the old device as they provide shipping label, tape, and protective pouch for the phone. All around great experience!

I received my phone in less than 24 hours. I was amazed. My phone had an issue and would not charge. I thought it would take at least a couple of days so I bought a cheap fifty dollar phone and had the Sim card put in it. I would not have done so if I knew how fast the phone would come. The speed was very impressive.

My carrier wasn't listed here but it's Metro PCS, not AT&T and you provided awesome service! I cracked my phone screen by accident and your service was very easy and I received the fair very quickly! I would definitely use your services again in the future if needed! Thank you very much!

My husband and I were very pleased with the prompt service to replace his stolen phone. We would highly recommend Asurion. Very helpful and professional. We received his phone by the very next day as promised. They replaced it with the same excellent phone. Thank you!

I had my phone stolen at Miami International Airport. I have a residence in Florida and Ohio. My phone arrived promptly however at the wrong address, although it was verified twice to be shipped to Ohio. I called with the help of Verizon to get the matter fixed and have had nothing but problems and have still not received a phone. I have been told that I would receive emails, that everything would be fixed within 3 hours, that was over 13 hours ago. One of the reps accused me of fraud. I now have to have the phone shipped overnight to Ohio at my expense. The last person that I spoke to was a supervisor by the name of Jenette operator number **. She told me I would receive information within 3 hours, which I have not received.

I think it was too many people to go through. Too much info to send to fax, to email. It was more info than I have to give my car insurance for a claim. I think a little overboard for all info required.

Having needed this insurance in the past it proved once again to be valuable. While I hate needing to contact you, it always is a pleasant experience. Quick response, complete instructions, can't ask for more really. It made getting a phone back in my daughter's hands an easy task... Now if I could just get her to take better care of it. Thank you.

To whom it may concern. I really had a good experience with the lady I talk to she was helpful and very nice. The phone I had has been giving me problems from the time I got it. So far this new phone is working like a new phone.

Phone was shipped quickly and was received well within the timeframe indicated. I would only recommend a “what to do before you seal the box to return the old phone” checklist. I had to reopen the box several times to ensure everything was correctly completed.

Service was great got my phone fast especially because of the holidays. The deductible that I paid for my phone was good. Great customer service. I have used my insurance claims on other phones and the service is always great and fast. Thank you.

Unfortunately the phone had to be replaced twice but both times I received the phone very quickly, which was nice. However, it was frustrating the initial phone didn't charge and had to be replaced within days (after having all my information transferred over) so this meant another trip to AT&T for help which was a major inconvenience during the holidays.

It was quick and very easy. I rely on my phone for work and it was very appreciated that the phone was mailed to me immediately. I could track my order and the set up was very smooth. I was very pleased with all the service provided.

Took away one star because had to go thru a process to get my claim approved because of a typo in reporting date of accident. Called and they knew it was a typo but still had to wait for verification. Once this was taken care of the service, representatives, and service were top notch!

I cracked the back of my iPhone X. Although it was fully functional, I obviously did not want to keep my phone that way so I filed a claim. The price to replace my phone was more expensive than I’d like but then I knew this so it’s not an issue. That said after filing my claim which was simple enough, my new phone was delivered within two days and the setup instructions made it a breeze. I didn’t even have to call for assistance which they offer. I placed my old phone in the package sent with my new phone and that was that.

I'm very satisfied with the way my problem was handled, and resolved, and that my delivery arrived on time. I will gladly deal with Asurion more in the near future, as a happy customer when it comes to speedy and efficient service.

So fast and so easy. Got everything done and since it was like 7 pm I didnt expect to actually get my replacement the next day but I did. It was so amazing. Had no problems at all. And got my new device set up and going in a flash.