Asurion Reviews

Very good work. They gave everything I needed. Thank you so much. I am happy with this service. The treatment was Excellent, with high quality people, in short words they supplied all the concerns that I had. Thank you so much.

It was real easy to contact Asurion by phone. I wasn’t put on hold. The person was courteous and knowledgeable about filing a claim on the I phone. I was told how long it would be on shipping the phone. How to return the damaged phone. Also how much it would cost.

Great Service. Lost my phone, sent me new one. I totally messed up new one wit sms card. Then they sent me another new one and let local AT&T set up for me. Thanks so much for the quick service and all your patience!

Their brochure does not say that the Iwatch face is not covered. I was sold this warranty for a Iwatch. After paying them $15 a month for the past 15 months they now say that the watch face is not covered and it's a full replacement so it's $105 instead of $29 to replace the cracked screen. That's false advertising at best.

I’m just not very good being technically fixing anything. Assisting with live phone people on the phone was great and the return was almost as easy but I still had a really hard time with the automated system. That part was hard to work with and didn’t work for me.

I had a cracked screen in need of repair. Seems simple enough. I paid my $29 deductible & scheduled for a technician to come to my house because the nearest location for drop off is 40 minutes away. My appointment is scheduled between 7am & 9am. 9:05am no call, no show. I use the online tracker & it shows my claim has been completed & the work is guaranteed for 12 months. I call in, explain my conundrum & 22 minutes later my call ends with a same day reschedule (many excuses why they might not have come the first time, no solid answer) between 5pm & 7pm. 6pm & still nothing but I remain hopeful. I check the tracker & it now says that they're sorry my device was irreparable & to continue my claim, select the link. No one has come. How is it not repairable?

The service was great. The device arrived on time just like promised. I would be happy to recommend the services to my friends and family. Thank again for the wonderful service. The phone was very easy to set up. Have a great day.

Thanks a lot for taking care of the issue I had with my phone. I appreciate the upgrade. AT&T and the service of Asurion was great. I really like the phone & how thin its is. The service call was handled well.

I had problems reaching someone that could find my files initially... The hold times were terrible, the very first service rep could not find my claim and sent me back to Verizon. Verizon then called Asurion, connecting me to an older gentleman that could not have been more helpful!! I am extremely happy with my new phone... Thank you very much.

I needed a replacement device due to iPhone features being disabled or broken. I had no sound during calls & later found the WiFi setting would not allow to enable at all times. Very prompt response following an easy claim submission process. Got the new phone the next day.

The website was not user friendly. I misread much of the instructions and ended up having the phone sent to my office b/c it would not accept my home address. And it was set to deliver on Sat and I dont work on Sat.

Did good with the service. No complaints with the process at all for the phone claim. No status checks required either as the info came thru email. That is the way the process went by how it stated it would.

It took me over a week to receive my device and it was a very difficult process. I felt like I was a thief and no one believe what I was saying. Your service sucked and I doubt if I would ever use it again.

Overall, great service, excellent execution and very prompt and timely delivery of repairs. Definitely recommend this service to other members.

After the third phone arrived I was finally satisfied, but it took over 3 weeks maybe 4 weeks which was unsatisfactory! I hope that I never have this experience again. I can’t believe what I had to go this to get my phone replaced?

This was well handled. Timely and efficient! Only suggestion is to let spouses have equal control for emailing correspondence of replacement steps. Since we both work, it would be nice to allow email to go directly to person whose phone is in need of replacement.

Overall, service was on point. As with other times they were very professional and very nice. The replacement phone showed up quickly. Very quickly. The only issue is that the phone screen will go blank on some calls but it comes back after the call is completed. Other than that I am pretty satisfied.

Recd. the ins. phone the next day. Took it to the Verizon store and they were able to take the phone #'s and put them in the new one. Very happy with the outcome. Would differently refer Verizon ins. to anyone.

I placed my claim and received my phone basically 12 hours later. Very quick delivery and customer service was great with the set up. It was very easy to place my claim and the entire process was very smooth. Would recommend.

Everything about this submitted insurance claim went smoothly and as planned. No surprises and nothing was difficult. The most uncomfortable part of the entire process was just simply getting things back to where my other phone had been, but this had nothing to do with the insurance claim. Thank you.

Everything was handled promptly. Very pleased. The tech support was amazing as well and the instore personnel were very knowledgeable. Would recommend to a friend that this is a very useful thing to purchase when you buy your phone first..

I enjoyed the convenience of filing a claim on-line, great and speedy service receiving my phone the next day made this experience worth having insurance with Asurion. When I called for assistance with getting my phone set up, Maria was very helpful, very professional and was so polite which made the experience even greater! Thank you!

Working with Asurion was easy! I called and they personally helped me fill out the claim. I asked for help and they gave it!!! I wasn’t forced to go back online and struggle with the forms and my intermittent server!! Terrific customer service!

Associates were polite and professional. Services were handled promptly. I have already recommended Asurion services to others. I have had to replace several phones and appreciate the understanding and patience provided by Asurion staff.

Correspondence with representatives was easy. They explained return policy and steps to payments for easy replacement and return. I was very satisfied with their service and had my phone by next day. I would recommend this service for all phone users.

The person who help me was very nice and helpful. She did her job good and I didn’t understand whatever she told me to do. She did a good job. We were happy with the advice. We got the telephone and one day my son wear it one day to put to activate. The phone is very good. We were very proud proud happy with your guys' job. Thank you.

Fast and easy to make a claim and receive new device. Was very pleased with how quick I receive my new phone. I honestly thought it would take weeks before getting an answer and new device. Only wish it would have been new new. I got a refurbished one and that’s the only thing I wasn’t too pleased with. Don’t like that I’m paying a high deductible for a refurbished phone.

My wife phone went bad in Utah. We call you. You sent her a new phone. We were traveling and when we got home old phone started working a little bit but we sent it back in envelope. You should be getting it soon. Thanks.

My husband's phone was stolen and we were so upset & stressed, understandably. Thankfully we had insurance on the phone and Asurion made the claim process smooth and simple. Did all online and the new replacement phone arrived the next day. I would say that is excellent service!

I have 5 phones on this plan and the IPHONE 7 in particular seems to have a LOT of problems!!!! Asurion is always there for me 24/7. Such great customer service!!! Fast, easy and a joy to work with. Thank you to my last customer service rep, a woman that (name escapes me) that was excellent and went above and beyond for my needs. She made my experience with Asurion the best yet.

Fast claim processing and replacement of my daughter's iPhone within 2 days. This has not been my first claim with Asurion. Every claim I've had in the past was processed very quickly with a replacement phone within a couple of days. Excellent customer service; I insure all of my phones with Asurion. It is totally worth the cost especially when something unexpected happens.

I don’t know when was the last time I received such excellent customer service across the board and on two different claims. The representatives made each step of the process as painless as possible. Thank you! Replacements and repairs on something we use every day is hard enough, but having capable people to help makes all the difference.

I had a broken Screen on my IPhone 6. When I called the company, I was told to file a claim and take my phone and have it repaired and send the invoice to Asurion for reimbursement. When I filed the claim, I was then told that I would have to mail the phone to Asurion and have to wait for a refund of the cost of the phone. This would have taken several days, and then I would first have to purchase a new phone. I could not be without the phone for possibly 10-14 days. I wound up paying $40 to have the phone fixed and returned to me the same day. I found the contract useless.

The staff was very helpful and it was very easy to make the claim. The phone arrived the next day and I was able to track it easily with the FedEx tracking number. Also, I was informed through every step of the process. Thanks.

Very easy process. I was so upset that I dropped my phone and cracked the screen. Having insurance was such a relief. The people from Verizon were helpful and explained the whole return process. I am so glad they talked me into purchasing the insurance. Thank you.

Thank you for your superior service. The process to order and receive a new phone was extremely easy. And the new phone arrived within 24 hours. The process to return my old phone was made very simple because of the return packing box. Great job!

I would not leave a review this bad unless it was crucial. After 10 years of paying for Asurion insurance for four phones (regretting that now) we utilized it to replace my daughter's phone. She was heading out of country. We got the phone the day she left. She activated the phone, got on the plane and at her first stop realized the phone emitted a shock every time she made a call. Ridiculous waste of our money, dangerous equipment delivered To my daughter, and now she is out of country without a phone!!!

I would most definitely encourage all of my friends and family to get the insurance that you guys offer on their phone plan, fast, Easy, Smooth. My Brother and my sister both say they are more then happy about how fast you guys ship out an how easy the process is . Love you guys over ATT pro tech. I give my biggest Thank you and my upmost respect on how professional you guys are. ❤️❤️❤️

I called on a Monday late afternoon, to order a replacement phone for a Samsung Galaxy S8 Active that I lost. I was told that I would receive a S9 Active. I had fast & prompt delivery. But when I received my replacement it was a S9 not what I had been told. I called to ask why & make sure that I had the correct product. Then I proceed to used the online chat to activate the replacement phone & everything was supposed to be set & it wasn't. I had to call Asurion back & have them activate it correctly. Everything is working correctly now. Other than these two issues, I have not had any problem from this company.

Thank you for making the process smooth for me. Everything from Filing to the returning of the damaged device. The device I received was an upgrade from what I have and works perfectly. Thanks again to all the staff that made it happen.

Service was good. Had all my contacts, pictures and emails transferred to my new cell phone. Serviceman was very efficient and knowledgable. Appreciate that he was able to transfer everything over to my new cell phone. Service person was very professional, courteous and friendly.

I wish I would have called sooner to straightened out my abnormal large Bills. I think that updating the online site should be a priority. I've paid the balance on there for a year and I hope to get credited the overpayments.

Very good service. Phone came fast in the mail. New phone is in great condition. Switching over some things took time but not to bad. Operator on the phone was good. I could understand her. I thought the amount I had to pay was high.

Fantastic customer service! Super easy to work with and answered all of my questions. Extremely fast shipping. We opted for a replacement because my daughter’s phone was dented and the camera lens had a crack. Replacement device is brand-new, exact same phone. Very satisfied!

Great experience! Fast delivery and easy to file the claim. Package arrived with clear directions to send old phone back and even had a strip of packaging tape, I mean who has that. Lol. I would recommend Asurion for sure.

The process was very easy! Filed the claim and got my phone within 2 days! Fast delivery! And the customer service agent that helped me activate my phone was very nice and helpful! She even helped me download a app that helped me save my photos for free! Thanks again!!

Very fast and very fair for a claim. Not sure I could live without the insurance as my wife has used it two times now. I have also used it two times as well. The camera lens broke, and the battery was failing as well. Thanks for the quick shipping!

Very happy with the service, shipping was fast, had no problem at all. Very very happy with the whole process, was easy, not hard to follow the instructions to make the claim. Very easy to use. We are very very happy with the whole transaction. Thank you!

I filed a claim and it was approved. They said my replacement would be here within 3 or so days. A week went by and I never heard anything. I checked on my account and it said canceled. No one ever called me or told me or was going to. I had to call them and confirm, "Hey yeah I'd like a phone because mine is broken and I pay you every month."

We did a replacement for my son’s lost phone. We were having trouble getting it to make/receive calls. It took three calls before I finally got Olivia, who was the most helpful in resolving our problem. She was very kind and patient. Thank you Olivia!

Phone arrived within the two days as promised. The directions were clear and easy to understand for setting up the new phone. The replacement phone was in perfect condition with more data space than the one we needed to replace.

AMAZING service if you CALL DIRECTLY! Fast, accurate and polite. Phone came. Turned it on. All my stuff started copying to the new phone like magic! Couldn’t believe how EASY that was! They even made the return dummy-proof. I simply handed the box to my mail carrier and it was done. Don’t even bother with the online method because it’s too confusing and you will be rejected. That’s the reason for only 4 stars.

Courteous and fast, overnight shipping and clear instructions to set it up. Process of filing the claim was self explanatory and a quick response. Asurion provided an envelope to return the damaged phone to them. I have used Asurion in the past and will continue to protect my phones with them.

Quick and easy. I had no issues. Everything went smoothly. Would recommend it to anyone. Was easy to do online and got emails with updates. And everything came quick and was able to go to the post office to send things back.

Phone was stolen and Asurion replaced it within 2 days. This was only 2 months after the last phone was damaged and replaced. The deductible was $200, but that was better than having to buy a new phone. The high price of phones nearly demands that you need to buy insurance. The same goes for health care and health insurance. It's a scheme between the insurers and the providers of the phones. High priced phones drive people to buy the insurance plan, it's a win-win for both of them.

The person that helped me was very helpful and answer all of my questions and I would definitely recommend AT&T... and I just want to thank the person that helped me with my service. She was very nice and patient.

Great experience with the company. Didn’t expect to pay so much of a deductible. Hopefully in the future you guys can find a way to keep that cost down as I already pay a monthly charge to have the peace of mind to know if anything happen my phone is protected.

My daughter's phone was stolen and their response was pretty quick - probably would have been even better if it wasn't over a weekend. They shipped it on a Monday and it arrived the next day. Claim process was pretty simple.

I was very happy with my experience. My daughter's phone screen was cracked. Asurion had it repaired for my agreed on fee, but the phone stopped working less than a day later. Asurion replaced the phone with a brand new one at no cost to me.

When I’ve had to file claims on devices, Asurion is always so fast in sending replacement devices and filing the claim is so easy to do. I’m always thankful for their services. I’ve never had a problem with a claim.

I followed the online process and it was as easy as pie. Asurion took care of me and in a timely fashion. Great Insurance company for not just your phone but other electronics as well. I highly recommend you use this company.

The replacement was quick, smooth, and very little effort on my part. Only disappointment was I had to go to a smaller replacement watch. I was used to the 42mm and had to go to a 40mm, but it is a very nice watch nonetheless. I was glad I carried the insurance coverage.

I broke my phone late on a Tuesday night. I went to Verizon the next morning who referred me to Asurion once I found out I had an insurance plan on the phone. I submitted an online claim with them WHILE on the phone with a Customer Service rep for Asurion. I am then initially told that I will receive my replacement phone on the same day Wednesday night between 5-7pm. I first thought this is too good to be true and WOW was I right. At 645pm I receive a call from what I imagine to be an Asurion warehouse/shipping department as they tell me they do not have my iPhone in stock and will have one out to me Tomorrow, (Thursday) at some time before 7pm and that I have to sign for the package.

The claim was extremely easy to submit, communication was always very clear, and the delivery of our replacement phone was super quick! We even had our replacement phone in less time than they quoted. I am super happy with my experience with Asurion!

I dropped my phone in water, and destroyed it. Verizon reminded me I had insurance on it, and gave me the details of starting a claim. Within 2 days, I had a new phone. It came with reminders of all the apps I had on the one I dropped. It was great! Thanks ever so much!

I successfully filed a claim with Asurion for a replacement of my iPad Pro. I paid the deductible and was notified that delivery of the item was scheduled for the next business day (2/10). Later on 2/10, I receive a notification that the shipment is delayed. However, there is no tracking information. I contact Asurion via chat and engage four different times until I am advised to call another number for resolution. The solution is to either purchase the device and submit a claim for reimbursement or wait for the company to issue me a check. Both options require seven to ten business days to process. Not once, during any of these conversations, am I informed that the item is not in stock. I was told that a call was made to the fulfillment department and research was being done. I was also able to confirm that my account was debited on 2/9/2020 for the deductible.

I had an issue with my phone where the speaker quit working. I was in and out of the ATT store with my replacement ordered in less than 30 minutes. What a great experience! Everyone was so kind and knowledgeable. I would recommend anyone to use the ATT store at Juban Crossing!

They must have a better customer service. Claims should be made in person with an agent who gave you explanations or solutions. I made the claim online and the page is not efficient. At the end I did not use the equipment that they sent.

We are pleased with the process (prompt service) when replacing a damage or lost phone. I do feel as though the deductible has become a bit too step at close to $200. I would think that business from Asurion would grow (monthly payments) represented by multiple new customers if the deductible were lower. Otherwise, I'm glad to have our devices covered by insurance. Thank you.

Everything went great. Phone arrived quickly and works great. Thank you for your quick response and getting my phone in a timely. One problem at first is the lady said my find my iPhone wasn’t turned off but it was indeed turned off she just couldn’t see it on her side yet... But I waited a while longer and I was able to submit my order because the system must have updated. Thanks again!

My contact with the representative was very helpful. I was given instructions as to what I needed to do to file claim. He wasn’t intimidating nor condescending although I asked a lot of questions. Great experience. Asurion has always been great.

The entire process, though perhaps dreaded at the outset, was just really great to go through (despite the broken iPad screen!). Certainly makes me glad I had the insurance for this purpose. Communication from Asurion was first-rate - very proactive.

My new device was perfect, amazing price as well. Asurion also gave me a great amount of time to return my old device. I was out of town for seven days, and wasn’t able to mail my broken iPhone 11 right away.

Technician at Verizon had a lot of patience for me and treated me very respectfully. I'm not young so not very proficient with technology.. In addition, someone walked up to me and greeted me very quickly upon my entering the store.

The process was quick and easy. I had the device in a timely manner. When received I was able to transfer apps, photos... from damaged phone within seconds. I was able to use the phone was like I never had an issue.

I appreciate the quick responses to the many questions I had related to the replacement and condition of the current phone. During the call, the staff explained the available options presented by the staff. The quick turnaround was also appreciated because I was only without a workable phone for one day (Sunday). - MJ

Quick response! Ended up keeping broken phone because my son didn’t want to lose status of his games on his old phone. Couldn’t figure out how to transfer so I just sent new replacement back! Thanks.

Courteous and knowledgeable rep helped me. Process was fast and simple and we received the phone very quickly. I was very pleased with the service provided and would highly recommend this service/insurance to friends and family.

Phone was lost/ stolen. Called Asurion to file a claim. The claim process was no problem and no hassle. Got the replacement phone the next day. I was pleasantly surprised at how quick they responded. Would recommend them to anyone.

Received the new phone as said. All information I needed was enclosed. It took a little longer to transfer my data due to my old phone was so damaged but I had 99% of info by the end of the day. I think it went well.

My phone stopped taking a charge so I contacted Asurion and only after a few minute, I was issued a phone replacement. I was very pleased with the service and the agents ability to solve my problem 100 %.

Everyone was very helpful from the very beginning. The process was easy to do and was able to be done very quickly. I also really like the fact that the charge goes onto my bill because it gives me time to make up for the sudden loss of my phone being stolen.

Claim site easy to use and navigate. Claim center was Opened on weekends and fast turn around time on replacement device! Also great customer service by the rep who assisted with my activation. Nice doing business with you! Thanks guys!

The Asurion agents were great on the phone and in the store while repairing my screen. My camera and speaker stopped working after the replacement and the agent got me all set up to get a replacement phone right away. Within a few days I had a new phone and was back on my merry way.

The activation of the new device and the system for returning the old device all went quite smoothly. There was a little difficulty getting the device activated, but your representative got the job done.

Online was a joke. Went to the local AT&T store. They did what the are allowed to do. Helpful. By telephone the person screwed up another family members phone while trying to activate my phone. What a mess. Went to local store. They put in a new card and all was good.

I was very happy with the staff at Asurion. Everyone was knowledgeable and very professional. I have Asurion on several of our devices and appreciate being supported by such a great company. I will recommend Asurion to friends and family.

Received the new phone within 4 days of submitting the claim. Had several minor issues with transfer so went into AT&T to resolve those issues. We're very happy how this turned out. Thank you very much. We are on our daughters plan which also helped.

Well pleased, received my replacement the next day. The agent answered all the questions and concerns I about the insurance claim. I couldnt believed it came in the mail the day. Thank you Asurion for taking care of my phone.

Great service and very quick to help. Thank you very much for all your help. I couldn’t have loved without my phone and you guys were able to get it to me in a a day. I truly appreciate all you done and I will definitely use you all again.

I had a great experience with the entire process and I received my new phone quickly. My rep was able to explain the process proficiently. She even had me sign up for another service for my home electronics. Thanks again Asurion for bringing me a peace of mind.

I am so pleased to have Asurion. Everything was so quick and nice customer service. My new device was send the next day through Fed Ex and it already had instruction on what to do and how to send the other device back.

My husband's phone was severely damaged by a tractor tire, but thank goodness it is insured. I called Asurion and they made my claim process effortless. Had a replacement phone in a few days, sent the damaged one back in the enclosed packaging. Their support team was quite helpful in getting the new phone up and running! I had a great experience, their representatives are very patient and helpful AND friendly!

Asurion was really helpful, and they worked very quickly to get me my replacement phone to me. When I called for assistance, they were very knowledgeable and patient. I had a very good experience and would definitely recommend them to a friend.

The three different people I talked with were so considerate and understanding. It took 3 calls to get my last phone replaced because of my failure. The last person finally asked if I had a iPad and walked me through the whole process of getting my stuff sent in. They did a outstanding job with this old granny!

I Highly recommend. They were fast and even offered same day service. They made returning easy too. The website was easy to navigate. I had to call the company to confirm my particular address and they were friendly and fast on the phone as well.

We had lost our phone and contacted Asurion. They immediately sent a replacement by the next day. I was told that I would receive email notification when the phone arrives. I did get my message but no one came with the package. I called UPS and was told it was delivered to my address. I explained that I was home all day waiting. They told me to look under the welcome mat or around the house outside. They would not listen to me that I waited for someone to come to the door. I called Asurion again and told them what happened. They immediately sent another replacement.

Morgan took really good care explaining what she was doing and what to expect. She transferred me to Donna who got me all set up with a replacement phone. When call to activate my new phone the lady who I spoke with (can’t remember her name) was very helpful walking me through every step and ensuring that I had my new phone setup. You have a great team!!!

The AT&T employee very helpful and easy transition to a new telephone. The phone was shipped via FedEx within 24 hours. No hassle while filing the claim. Easy and affordable. Very content with the whole process of filing the claim.

Your system a so streamlined. I was able to get my replacement phone exactly when it was promised. Transferring all my info to the new phone was a breeze. Being able to start the process of filing a claim online was great. Thank you for doing such an incredible job!

Very quick service in getting the replacement. Now the process over the phone didn’t help me when my phone wouldn’t work after the transfer. The agent Jason in the Mesquite got me working quickly. I’m glad I had the insurance.

The process was easy to follow, and my new phone came very quickly. The 2nd rep that helped me was awesome. The 1st rep put me on long hold 3 or 4 times, the last time I lost the connection and she didn't call back. I was offered, and I selected, a Galaxy 8 Active, but they sent a S7 Edge. I'm fine with it, but they should have sent the one I picked. Overall the process worked well though. Easy set up instructions, and a ready to go return box for the old phone.

Let me start with the bad first...You NEVER SHOW UP FOR A REPAIR... THEN ON THE RESCHEDULED VISITS THOSE APPTS POOF VANISH. So then you replace the device. Skip the crap next time. That's 4 times out of 4 repair visits that happened the same way. Device replacement was a snap. If you didnt want to repair in the first place, then don't offer. I hate BS. And unfortunately I give you an F for that... 0 out of 5. Device replacement... 5 out of 5. If it happens again... Strike 3 and you are out!!! So will AT&T.

Got my phone when they said I would. Relatively easy process. Everyone was helpful and understanding. Shipping was fast, all of the steps were well laid out and easy to follow. Set up of my new phone took no time at all.

Quick and easy to follow instructions for transferring content to new device. The process of replacement was easier than new phone purchase. Customer service was friendly and there was no wait time when I called. Truly could not have been and easier process than what was provided.

The whole process was seamless. My new phone arrived within 24hrs. Way better than my experience with Sprint's service. Set up was a breeze and the agent was very patient with me. The only part of the return process that was a pain was USPS not picking up my package even though it was scheduled.

Process was easy to follow. Directions were exact and showed pictures. Backup took the longest amount of time. Unsure about erasing personal information. It tells you to do it but doesn't explain how. I had to google the directions for this step.

Excellent response and replacement times!! Filing my claim was super easy and the replacement phone sent has been working flawlessly., with zero issues. I heard something about identifying refurbished phones by their box colors but honestly, I couldn’t tell you if this phone were new or a refurbished. It works perfect!

Very easy to get a replacement phone. Was delivered at my house within twenty four hours. The only issue I had was trying to get it to work. So I had to go into a local AT&T store and get a new SIM card.

Absolutely outstanding service and insurance. Never used in over 2 years of owning same phone, wife lost hers... Mine was broken on front and back. 20 min online setup... 24 hours exactly UPS was dropping off replacements at our doorstep. Setup/Activation was simple. Job well done.

Other than the first phone that was sent us was still paired with its previous owner our experience was very good. All customer service reps I spoke with were very professional and helpful. Return process was very simple as well.

This is the 2and time I have dealt with Asurion. Both times were wonderful. They are courteous and know what they are doing. They got my phone set up quickly with not a single problem. I hope to not have phone issues in the future but I look forward to having them there to assist me again.

After being told by AT&T to go to the Apple store across town with a sick toddler only to be told they cant fix it to go back to the AT&T store and then they told me to call to get replacement I was happy. The gentleman on the phone with Asurion worked quickly to get me a replacement phone. It had been a long day at that point without a phone to reach my hubby out of town or even use my phone gps to get to where they were sending me. I was very happy to speak with someone that was professional and he had it delivered in a couple of days.

I was pretty bummed when the repairman couldn’t fix my screen due to calibration issues. I was so thrilled that my deductible stayed the same because of it and I got a total replacement! I was shocked and thrilled! Definitely excellent care!

Everyone I had contact with was courteous, friendly, and very professional and knowledgeable. I was extremely pleased my service. I would definitely recommend this service to anyone. I can’t praise the support staff. They were amazing, kind, and patient. This is very important because I am a senior citizen.

The support people on the phone were very helpful. All my questions were answered, and I was given precise step-by-step instructions to activate my new phone. I also appreciate how easy it was to file a claim and to receive my replacement phone. I was surprised to have received it less than 24 hours after filing the claim.

I appreciate how easy it was to complete my insurance claim. The easy of completing your claim online was so much easier and it will be here quickly. Also to be able to track your claim is easy as well.

Very very very good other than taking 4 days to get my phone. Just because my account was under my middle name and not my 1st name even though my middle name is on my license it took all kinds of hoops and ladders to get my new phone.

I would definitely recommend AT&T to a friend. The staff is friendly and very helpful. The location of the store is conveniently located to my home. I feel that The quality of my phone is high. I rarely have a problem with it.

I had filed my claim for a lost phone. It seems as soon as we hit enter to file the claim a phone was already heading our way. We received the equipment the next day. Asurion does work fast. Easy online claim.

No complaints. Went to an AT&T Store where they helped me file the claim. The new phone was in my hands the following day. Glad I had purchased the insurance and that I was able to receive a new phone without any hassle.

Phone works fine and somehow feels better than the last one I had. Wish it came with some headphones. I received it faster then expected and it was quick fast and easy to transfer my information over. They were very helpful.

I had a great experience with Asurion. The people on the phone I spoke with were polite and knowledgeable. They took care of what in needed promptly. Even though it took me a while to print it up and turn everything back in. Everything was approved quickly and my new phone was shipped out. I received emails at every step telling me what was happening. The email tracking the delivery was great. I can’t say enough good things about my experience. Thank you..

Great service. Friendly staff that explained the whole process very accurately. Getting a new phone was very fast and simple. It is great that the return package and label is included. Overall my claim was processed quickly and without any trouble.

Everything was easy. I did the request on line. The new phone was here in a day. The transfer was easy as well. The return box with the tape and label were a nice touch. I would recommend Asurion to everyone I know.

The instructions for this process was very clear and easy to follow. It made what was a stressful ordeal (broken phone) a little less stressful. In addition I was kept up to date via email from start to finish.

I completed my claim over the phone. Customer service representative was able to get me through the call in a timely manner. She advised me of the options I had, since my device was no longer available. I received my iPad replacement right away.

My experience with my new device is wonderful. I love that it's just about the same as the old model. Now time to buy some accessories before I break it. I would recommend anyone to go through Asurion for your device.

I had 2 claims at the same time and I had no problems at all. The insurance is about the best part of AT&T. They are fast, Prompt and really helpful. The process was very simple, the shipping was fast.

Simple and expedient process. Very easy to submit claim. Phone arrives in a timely manner. Very satisfied with services thus far. Will continue to use and recommend services to others. Thank you for being truthful and honost about your services.

The entire process of getting my replacement phone set up was super fast & easy. The gentleman that activated it was very friendly. I’ve never done a transfer this easy before! Compared to one we did less than a year ago in store, it blew the store transfer out of the water! You can put your new phone next to your old phone, walk away & let it do its thing. Very impressed with the entire process & I would definitely recommend!

The sim cards we received were for the wrong number. ** is the correct number for the phone that had the issues. Not the number you sent the sim card for. Thanks for making the setup process a little more difficult than necessary. At least the phone works.

Very good customer service. Got my phone the next day. Very easy instructions to follow. Emails to keep me updated on the status of my shipment. Would highly recommend this company for the insurance on your phone!

iPad and phone were both damaged, after calling Asurion they had me a new one of both by the next day. I couldn’t have asked for better service and the customer service rep was super friendly and nice. Overall great experience!

Phone came in on Friday along with snow and ice storm. Hope to get to ATT on Monday if they have power. We haven’t had power since Friday alone with many other. I have no idea what you are looking for, if the phone then the phone looks fine but can’t know till I get to ATT.

Easy interaction with customer service. Same day delivery to get the phone next day. All you have to do is pay for your deductible. Free delivery of new phone and old phone. Worth the money to have the insurance on your smartphone devices.

The service was fast and easy to complete online. I was very satisfied with the prompt arrival of my replacement iPad. They made it easy to return the damaged I pad with prepaid shipping just had to drop it off at the post office and off it went. Would recommend Asurion to all my friends and family.

Our IPad mini was badly broken and would not function like it was supposed to. This IPad mini was no longer available so a different IPad was substituted which is better than what we had. Very pleased with it. Great service.

The representatives were a great help to me in getting the new phone but I still have not got an answer on my old galaxy s5 phone. I want to keep it, it has pictures and other information personal to me. From Asurion I was pass to ATT and then back again to Asurion from ATT and my call was drop more than once in the transfer so I keep calling back. Each of you claim the other is responsible for the phone return. To me Samsung does not support the galaxy s5 with parts or exchanges. Can I keep my phone and not pay any processing fee... Thank you.

Customer service was helpful with setting up replaced phone and helped get the app. The rep was very nice and very knowledgeable. She answered all of my questions. I will be sure to recommend any friends or family to Asurion if they ever damage or lose their phones.

I received my phone really fast and when I called for help on getting it activated they was really helpful. I would recommend all my friends and family to join AT&T and to get the insurance plan. It is very affordable.

GREAT work. Have nothing to say but thank you, thank you. My problem was taken care of immediately and that is why I like this company. Have been with this company for many, many years and no problems whatsoever. Again, thank you. Tony

Everyone I talked with was very helpful. I am not very tech-savvy, but anyone I interacted with was very helpful. I had gone into the local AT&T store and the customer service person there gave me the information on how to file a claim, when activating the phone the young lady I spoke with was very friendly and very informative.

Both of the men that helped me set up my new phone were amazing! I have never had better customer service in my life. I was astonished that both of the agents that called me were similarly friendly, humorous, lighthearted, knowledgeable, efficient, and a joy to work with. I hope they both get a big fat bonus!

I put my claim in, the representative I spoke with was very friendly and helpful. All questions were answered and I even was eligible for a discount. Best part was I didn't even have time wait too long for my new device. Received my phone within 2 days!

I honestly was expecting this to be a major hassle and it wasn’t. Phone arrived quickly and transferring was easy. Dropped the old phone at UPS and was good to go. Super easy. I wish all companies worked this well.

Replacing phone and transferring data and new activation. Very good customer service with the help of transferring data. Resolving the trouble. The replacement phone is very nice and easy to use. I would use this service again if needed. Very happy and satisfied.

It's started off as bad experience because my phone wasn't listed online as one of my registered devices. However after some great customer service from one of of your reps this became a great experience. I need my phone for work and it came a whole day sooner than I was expecting it which was the icing on the cake.

My son's phone fell and broke, and he asked me to help file the insurance recovery information. After I did so the phone replacement was quickly mailed to me and was as I expected. No problems with the website. Thanks.

Great customer service from both my local AT&T office and Asurion. I had no trouble at all getting my phone replaced after I shattered my screen. Wonderful experience and so glad I had purchased the insurance with my phone purchase.