Asurion Reviews

After 3 days and 3 clerks later I got the phone. It cost me $225 later. This all I have to say. Just the replacement device a little costly even you have insurance for the device. Didn't understand the problem with manual input and why it was so much work.

I received my phone right away and the return of my broken phone was made easy with the prepaid package that was sent. I never had to call or complain. My new phone works perfect. I will always use Asurion. Great customer service! Thanks.

Great experience. Received my phone in one day. The staff were very helpful and knowledgeable. The only thing that is inconvenient is having to call and takes about 30 minutes to get phone activated. The lady that assisted myself with this phone also assisted me with my other phone.

The lady on the phone was really nice and helpful. She explained everything clearly and when I didn’t understand something she explained it again and never changed her tone with me, I wish I remember her name. My phone is working great now.

Speedy delivery. Although had to go to store to activate phone. That cost me a extra 15. Great tech support but since device was destroyed. Had to go to store which cost $15. Overall, happy to get new phone back. Glad I bought the insurance.

I had the total family protection with Asurion for our 5 lines through Verizon for two+ years. When it came time to actually use the insurance I was told that the total protection coverage for cellular phones in Florida was not valid. My daughter's phone would not stay powered up. The sales tactics claiming to cover everything are deceptive. Asurion should not be allowed to charge the same if coverage is not available. Paid for a service that was not available.

Fast, friendly service! The process was very simple and easy! Thank you for the great customer service! I was able to get a phone the very next day, which helped keep me connected w/ the people I needed to stay in touch with!

The entire process of replacing my damaged phone was straightforward and the proactive approach toward customer service was refreshing. It was very helpful to speak directly with a knowledgeable person who could help me prepare the damaged phone for return as well as quickly and easily set up the new phone.

Everyone I dealt with was professional and extremely helpful. I was very surprised at the ease that my issue was resolved. I was told approximately 2-3 business days for replacement but received it the very next day. Thanks so much.

Received quickly, and quick results in the claim. Claim process was simple and a quick response with a determination of claim status, once the shipping info was filled out and submitted, the shipping notification was quick to arrive in my inbox. Thank you.

My husband and I went into the AT&T store on Fri afternoon. His iPhone had been damaged, and he needed a new one. Cecil ** immediately understood the problem and explained the quickest and best way to fix it. She was amazing, and she assured us that Asurion would help us quickly. We were expecting the new phone to be delivered on Mon, but it actually got there Saturday afternoon. We could not have been more pleased with how quickly the problem was taken care of. Thank you so very much for your help!!!

Horrible! Was hung up on twice. Transferred to Samsung where entering the code for help did not work. The noise in the background made it hard to hear the person at your support center and the instructions were not clear. I asked, "Which pin do I enter, the phone or the password?" Answer, "Yes." I was trying to activate a replacement phone. The lady told me she activating the new phone and stop the old phone then call me right back. Well guess what - old phone stopped before the new was working. I called back, went through all re-explaining my problem, my info etc FOURTH TIME using my wife's phone. After 3 days and over 7 hours on the phone I still can not get my old phone wiped clean so I can return it. I can not wait to get rid of you and AT&T.

Last winter I had an issue with an Insurance claim mainly because of the agent I was dealing with was over the top rude and terrible to me... It was a nightmare to take care of. AT&T handled dealing with a Asurion and made it right. I was very nervous this time when my phones screen just stopped turning on. I was able to do everything with Asurion online. The replacement phone came right away and I was able to send back the broken phone. It was a huge improvement from my last interaction! I know things can happen, but also see that they have put efforts into making things better. I'm glad I stuck it out and kept my insurance.

I lost my phone in a parking lot. It was partially run over, resulting in loss of camera function and it got hot when charging. Your company provided me a replacement phone within 2 days. Thank you so much. Very pleased with the process.

The rep was very helpful. Gave clear instructions on how the process worked. Phone arrived the next day which happened to be a Saturday!! Glad we got the insurance because iPhones are ridiculously expensive! Insurance was a huge save for us financially.

Great service and quick response. Received replacement in a timely manner. Didn't like that I couldn't get through to a customer service rep by phone to answer a question. Finally got through and my question was answered, not to my satisfaction. Not her fault.

This was my second experience with asurion and I was very happy with there timing in getting me my new phone. I called on a Wednesday and received my new phone the next day!! I called them when it came in and they helped with starting my new phone.

Amazingly easy. Worth the money spent each month. My device was shipped to me next day, and I was up and running with my new iPad very quickly. I was surprised I didn’t have to send my other iPad (broken screen) back. I guess they didn’t want it.

Replacing my phone and getting it set up was a good experience, as well as could be expected. Everything went smoothly, everyone was very professional. Whatever I couldn't figure out the Verizon Store helped me. I had trouble with installing the Sim card, and the instructions were not very clear, so I needed help.

We received the replacement phone the next day. Then we called the representative and he helped us transfer all my son's pictures and his Google account to the replacement phone and reset the old phone to factory. Thank you for being quick and friendly.

It was a simple process. It happened on a sat so it was Tues. before I got my phone but it works well and I am happy about service. The type of phone I had cost a 100.00 deductible. It was better than 250.00 that I paid for the phone.

Very happy with overall exp. Well worth it. thanks. I will and always recommended AT&T for service. I have had AT&T for apx.45 years. Don't know other than the person that helped me knew their stuff and helped through the process. Thank you. Letha

Very fast and friendly staff and service both at the store and the girl that talked with me for over 2 hours trying to set up email and account over the phone. This was my first claim with AT&T and I am very surprised.

It was great. Quick and easy. Got my phone within a day and had the box to send the broken phone back. All you have to do fill out the questions and they will send you the phone. Everything worked out.

Handled quickly and accurately. Replacement equipment works perfectly. It was very simple do the transaction. I cannot think of anything that should improve the experience. We learned our lesson and bought a case and tempered glass screen projector and off course, are keeping the Asurion insurance.

Asurion was great. The representative was very nice and handled my situation very professionally. I would always recommend Asurion with excellent ratings. They were very nice to me and took very good care of me. They were very sympathetic to my problem.

My over-2-year-old Hotspot was going out. You sent a replacement in just a few days. Your people helped me set it up. Within an hour the new one was doing what the old one had done. I called again. You overnighted another new one at your expense. I had your people set it up again. It has worked wonderfully well. No problems. The only problem was that I couldn't get my data usage to show. Your people could not seem to find that problem and I finally fixed it just playing around with it. That was the only issue.

I was very impressed with how quickly the whole process took. I have never had to complete an insurance claim for a phone before. The instructions were very clear and easy to complete. I couldn’t be any happier with how it all worked out. Thank you.

Very good service, new phone arrived the next day as promised. Phone looked as if new, and included return of old phone info and packaging. AT&T helped with setting up the new phone and making sure that all services were in order. Totally recommend buying the insurance.

I was referred by AT&T Rep. sales office because he reminded me I had cell Insurance. He told me where to go and it was friendly website and easy. I am very happy how everything went and phone was delivered on time. I will definitely referral my friends and customers to a AT&T. Thanks.

Great service!! My phone was received within the next day and I was really happy about that! Keep up the good work. Thank you! All my questions were answered and taken care of without a doubt. I was very pleased!!

Pleasantly surprised that for a replacement phone after my Note 4 got damaged, I received a Note 9. I just wished they would of sent a new instead of refurbished one. Then I would of gotten all the actual phone accessories I needed, instead I had to go and purchase them. Other then that, I love my Note 9!!

I was having battery issues with my phone that was 7 years old. I filed a claim and got a response within seconds. Website is very user friendly. It's quick and easy. Thank you for taking the time to help me.

Working with Asurion to replace my phone was great, fast and no hassle free. The rep I spoke with was polite and willing to help me with my issue. Thank you for the support. I also received my phone in a timely manner.

My phone came in faster than I thought. When I called the 888 number to activate my new phone I was not so happy. Victoria was the rep. I talked to her and we disconnected from my old phone and waited over 2 hours for a return call. I had to go to my local AT&T store and Tyler got my phone up and going. Thank you Tyler from the Sherman store.

Your representative was exceptional, helpful and professional. With her kind demeanor she assisted me on finding the claim form and provided information to complete it. She even pointed out some very important points to remember to complete my claim form. Thank you very much. BTW, I did receive my replacement tablet. Love it.

I submitted my claim on Wednesday night around 8pm and had my new phone on Thursday around 1pm. Very quick considering the distance from TX to PA. My phone call to help with setup arrived exactly on time. Very impressed!

Everything went well this time and the phone works great. I just wish the phone could have arrived overnights. The last time I received a replacement phone through an insurance claim the phone did not work nor did the phone after that one.

Had a little trouble with getting phone activated because of SIM card mix up but overall I was satisfied! My phone arrived in great time. Everything was correct except SIM card but got it taken care of quickly. Thank you so much!

Very much satisfied with the all around experience however the volume of the phone is very low. The wait time was not too bad. Only thing I think was missing was a clip to open the phones sd card area. I couldn't understand the first person I called. Took me a few more times before I could understand what the caller was saying to me.

I was very happy with the speed of receiving my replacement screen. The only problem I had was navigating the website to find out how to even go about ordering it. It wasn't very user friendly and then in the end I ended up ordering the wrong color which wasn't a big deal to me but I feel like it was because the friendliness of the website.

My old phone wasn’t charging anymore and had gotten wet from me having it in my pocket while sweating. I made a claim and received the new phone a day later and was assisted in changing all my info to the new phone. Very pleased with the service.

Person on the phone was wonderful, fast and efficient. Did a fantastic job helping me understand all the options I had. And all the options that I could use to transfer all my personal data and information in the best way to keep all my data and information saved and secure.

Quick and accurate service that resulted in only being without my phone for 1 day. And the easy return for the damaged phone made it easy and simple for me. I was impressed with how quick and easy everything went. Great job.

My son’s phone iPhone 8 was stolen. Called around 8pm to report it. The call took about 5 minutes. One & a half business days later the new phone arrived. I’m not too happy with the cost of replacing the phone ($299), BUT it does beat having to start over & buy a brand new phone! Quick & easy would describe my experience!

Excellent customer service on the phone. Device arrived right on time. Easy to return phone using the envelope that was provided. There was a slight delay due to a snow storm but my phone arrived within the grace period of the return date. All in all a good experience.

Thank you very very very much. We received the device very fast. The process to was not difficult to follow and the representatives were very professional. I only had to contact them once when I called to activate the phone.

Awesome experience. Fast, friendly and got me back in service... My son phone had shattered at a restaurant. I was devasted he goes away to college 4 hours away so he has been using my phone. Well I had had enough. I wanted my phone back so I made the call and sure enough 24 hours later I was holding his phone in my hand and best part was I got my phone back. It was a WIN WIN SITUATION... THANKS ASURION FOR MAKING IT SO EASY...

Phone replacement was ship right away and received within 3 days. Also received a replacement on my accessories. Requesting online was simple and easy. This is my second broken phone to get a placement and I'm very happy with the results. Fast and no hassle.

I appreciate your business/services. You are always there when I need you the most. Keep up the good work. The time getting the replacement is worth keeping the policy and recommending it to friends and family is easy. Thanks for everything.

My Galaxy Note 3 (which I have owned for 3-1/2 years) started having issues. Contacted Asurion and was told to replace my phone. Used the online replacement application once I knew I would be available to receive the replacement phone. I received a Galaxy Note 8 as a replacement in two days. I used the AT&T Transfer app to update the Note 8. It went well. Had some questions, called Asurion, and got excellent responses. Very happy with the transaction.

Good turnaround time, relatively smooth process... Just the generalized gripe of how much these stupid phones cost any more, making it impossible to replace them without spending a small fortune (even with insurance)... Still saved me from having to buy a new phone outright, but then again, I remember the day when I could buy a phone outright with the amount of money I threw at a deductible here. Ah the good ol days.

Rep was very friendly, courteous and knowledgeable, She helped me and we resolved the issue I was having. I have dealt with Asurion on several claims and it's always a pleasure working with your employees. I would recommend this company to anyone in need of replacing a device.

I have had 3 instances within the last 6 months that have required me to file a claim through your company. The first time was with the iPhone X which you did not have in stock and I received a check to assist in replacing the device. The other 2 I received replacement phones within a VERY timely manner (one instance was the very next day). I have never had anything other than GREAT customer services with your staff and services provided.

No complaints at all. I did everything online and it was a smooth and easy transition. It took a total of 2 days and my new equipment was at my door. I called the customer service to set up my tablet and it was easy as well.

We had insurance on an older iPhone that went through the wash machine. We called Asurion and they sent us a new phone. The deductible was only $37. We received the phone the next day and was back up running again.

Quick turnaround, not happy about a refurbished phone if I had known that I would have purchased a new phone, phone contact was okay but did not explain what would be happening. Wanted to sell me the additional insurance piece.

I was pleased with how my claim was handled in a professional timely manner. The only issue I had was downloading the forms but that was on my end with computer. I would recommend for consumers to buy the extra protection because you never know what and when something can happen to to your device. Thank you. William

Amazing, my phone arrived the very next day and I was able to set up a phone appointment with help to set up my phone that worked with my timeframe. The lady who helped me set up my phone was fabulous.

The fastest service I have ever experienced anywhere bar none. Quick assessment of my phone and affordable rates. Would highly recommend to everyone. These are truly people you can count on when the chips are down. When I was about to call to see if they had received my phone my replacement arrived.

Very happy with the man who came and fixed my phone. He was very nice and fast, it was really convient for him to come to my workplace and fix my phone while I worked. The ONLY reason I didn't give 5 stars is because since my screen has been fixed, it's like sometimes my phone doesn't feel when I touch the screen.

It was exceptionally well dealing with the employee. He patiently handled all my devices and made sure they were ready for use. He also went out his way to make sure all my iCloud information was restored and remained on the phone until the update was complete.

I was very pleased with your service. Awesome customer service and speedy delivery was amazing. The product was in very good condition with the accessories in the box. Thanks for your professionalism. I would gladly recommend you guys to a friend, family member or anyone.

My daughter phone kept messing up and she got a new one couple of days later. Was really pleased. I would use Asurion again. Hopefully won’t need to for some time but glad I had it because didn’t want my daughter to be without a phone and could not afford to replace it.

Great service, fast shipping. Unfortunately the Samsung S8+ isn't as durable as they advertise and tends to break easily even with a good case on it. Asurion has replaced this phone quickly and made it easy on me 3 times. Only issue is the high deductibles.

I was very upset because I broke my phone, but I Got my phone so quickly it was unbelievable. Also thanks for my free case. The form and everything was processed very quickly. The only bad part is that you have to print out a paper, I wish it was electronically.

I am completely satisfied. Everyone I was in contact was patient, efficient and speedy in solving the problem. I received the new phone in one day. Wow, I got the same exact phone and color. The transfer of info went seamlessly.

I have recommended Asurion to my friends. I am very satisfied with the service and product. I was able to get the phone the next day and start up was seamless. The quality of the phone was like new. Thank you.

I filed a claim because like a million other people I dropped my phone and broke the screen. It wasn't working quite right after that so I contacted Asurion and received my new phone in two days. This is not the first time I've filed a claim, nor the first time I've given them five stars. They've never let me down.

Delivered a new phone to me in 24 hours! Talked me through getting my new phone set up and ready!! Best customer service ever!! Made it easy to ship old phone back! Would definitely use Asurion for cell phone insurance in the future!

Everything worked smoothly... had a great turn around time which is very important because it's not fun being without a phone. I was very happy with the $30 cost of a replacement screen. I thought for sure it would cost $100 or more!

The process was fast and easy. Did it online and it only took a few minutes. We had our new phone in no time and set up was easy with assistance if needed. The return was easy with the postage-paid sticker.

The service representative who assisted me was polite and helpful. She informed me that my claim was being processed and unfortunately that my insurance was canceled because this was my second claim within six months. The whole process was quick and painless.

Got my new phone in one day and cheaper then I thought it would be. Guy actually spoke English I could understand! Had tape in the box to repackage old phone which was also great. Waiting to see how easy the returning of the damaged phone goes.

I am very happy with the claim process and how quick the new phone was shipped and received. However - I had no idea that I was going to get a refurbished phone. I obviously must have missed that not getting a new phone was possible when paying for the insurance. I guess I will have to review what I am paying for going forward.

Everything was ok but, the phone arrived late, because my husband fly out off the country, so now I need to wait until he coming back, so I still have the phone unopened to active and sending the old phone back.

I bought insurance via Verizon Wireless for my son. Year later he dropped phone and broke screen. I contacted Asurion and setup appointment for someone to come over to my house and repair screen. After waiting for 2 hours nobody called or came over. I called Asurion service but their response was it's not our problem "We can only reschedule and after that cant do much". I was polite but asked to speak to supervisor. Twice their customer support hung up on me. The customer support reps refused to give their number or name either. So there you go. They just collect money but when it comes to actually fix they will bounce you back and forth and you feel helpless. Would have given zero stars if could.

I was very pleased with the rapidness with which my claim was handled. I placed my claim at 5:30pm one day and received my phone by FedEx the very next day. It is well worth it to carry Asurion insurance.

Easy to make the claim on a line with rapid results. Claim on Tuesday and phone delivered on Thursday to my granddaughter (it was her phone). You walked her through the setup and transferred all data to the new phone. Thanks for your help and prompt service.

I called expecting I’d have to go into a store. Didn’t need to do a thing and my new phone came the next day. Amazing easy and quick. Wish I would have made that call months ago. Brand new iPhone saved me hundreds or even thousands of dollars. I’ll be keeping a warranty always.

I was pleased with the customer service that I received and I recommend everyone to ensure their phone with you guys. Thank you very much and I appreciate it very very very much. I don’t know what I would do if I didn’t have insurance on my phone. I am so glad that everything worked out. Thank you very much again.

Thank you for the service. I have been with you this company for a very long time and look forward to continuing service. AT&T is the best. Well the North Brunswick NJ store I'm talking about makes me always recommend family friends and others who need phone service.

When I had my phone call with Asurion they did a great job. I was just getting home and was tired. Wasnt really following what they were saying but they walked me through the process. So next day remembered what they had directed me to do and we are great.

Customer service really was great. They helped me every step of the way. Phone claim was put in one day and I received my phone 1 day after. USPS showed up at my doorstep, signed and received my phone. Thank you Asurion???

Thank you for making my phone replacement easy. I was able to do it all online and the phone came quick. The phone setup was easy. I deleted everything from the old phone and return it through USPS. Again thank you for the smooth transaction.

Staff was very helpful and product arrived when promised. Very efficient process. Directions were easy to follow and I had my new phone up and running within a day. The support team was courteous and professional. I would definitely recommend Asurion to others. It is cost effective and convenient.

Super easy and friendly service. I called in and the nice agent helped file my claim. She was super empathetic for the loss of my phone and made it a smooth process. My replacement phone arrived 2 days later and I called in to activate it. The agent was also kind and friendly and it only took a few minutes to be up and reconnected. Great service!

Asurion was great. So helpful in processing the paperwork needed for me!!! Although I never heard from AT&T, they were supposed to email me that in order to complete the process and get my phone replaced. Had to come in again to complete the transaction in order to receive the phone. Don’t remember the gentleman’s name but he was very good in assisting me!!! Thank you.

I was able to update the new phone with my iPad and your customer service helped with the service. The phone arrived quickly and the service was excellent. I am glad that I had the insurance and was able to easily use it.

Everyone we were in contact with concerning our lost cell phone were very helpful & answered all our questions completely. The employee at AT&T in Selma, Ca. who helped us file our claim was Awesome!!! We would highly recommend Asurion!

The response was quick when damage to phone was reported. The instructions for returning the damaged phone were clear and easy to follow. When issues arose the employees were very friendly and helpful. Notification that the returned phone had been received by the company was appreciated.

Filed a claim and got my phone the very next day! I also like that they email you when they rec my phone. No hassles, no wait! Definitely recommend this insurance! They included a new SIM card that I didn't need.

Asurion replaced my iPhone 7 with an iPhone 7 that was known to have a malfunction that causes it to drop service. Despite being aware of this issue, they continue to distribute faulty iPhone 7s as replacement devices. They initially informed me that it was not their responsibility to ensure that the device worked; rather, I should go to Apple to replace it.

Thank you for your help... The process went smoothly. I wish Verizon had a different & simpler way of insuring the product rather than through a third party like Asurion. Since we pay so much for phones it would be nice if we had a problem if there was a brick and mortar building we could go to...to return or exchange, but you all did a great job replacing our phone!

They sent my phone to me very fast and I was able to retrieve almost everything I had on my old phone. I'm very pleased with the service. I can't wait to continue with service from AT&T. At&t serves me well.

My screen cracked and it was extremely easy to get a new device ordered. It came quickly and it was easy to return the damaged device. Well worth the money. I will keep this coverage on all my devices.

Joel and the gentleman who was helping me prior to him (I believe his name was Jared) were both very kind, patient, and helpful in working towards a resolution to my issue. I have having continuous problems with each replacement device that is sent to me, but the customer service I am receiving is excellent.

I had lost my phone and had no way of contacting friends & family, & luckily the Asurion process was quick & easy to get a phone replacement and was completely hassle-free. Had my new phone in-handle in literally 48 hours and was delivered before I woke up on even a busy Saturday morning in Austin, Texas.

It would have been five stars except there seems to be a lack of communication between your company and AT&T. I had removed an asterisk block from my AT&T account but you were unaware of that delaying shipment of my replacement phone.

It was very easy walk thru process. Very understandable for each step. The process explained very well each step, a chance to write what was needed regarding why I was putting a claim in. I would definitely recommend Asurion for my friends that have Verizon.

The technician Came out on Saturday to fixed the cracked screen. Took him 1 hour to fix and when was put back together the internal speaker didn’t work. Call Monday morning and had a new phone by Tuesday at 3:00 pm. Thanks!

No issues, phone delivery was fast and convenient. Return instructions easy to read and follow. Thank you for the help. Only thing I would ask you to change is to advise the customer that the replacement phone will be a used unit.

This was a new experience for us. From our visit at the Verizon store to completing the request online and receiving our phone the next day the process was straightforward and very effective. We could not ask for anything more. The process works very well. Thank you for making it simple and stress free. A+++!

Tried to use the 3 year warranty ($28) to replace the padded liner for our trampoline that was ripped and shredded. We take it down every winter and unsure why or how this happened. It was denied for some reason. I asked why and am still waiting for a response. What is the point of getting a replacement plan/protection plan if I am not able to use it?

Asurion was quick to replace my daughter’s stolen iPhone. I was able to upload the documents easily for the claim and the response time was good. The theft happened on a Friday night, we filed the claim on Saturday and my daughter had her new phone by Monday night.

Other than having to fill out a form & faxing a copy of my driver's license it was a fast & easy process. I received my phone the next day & took it to a AT&T. Store where they help me with transferred my data.

The process was very simple to complete. Instructions were clear and easy to understand. The replacement device was delivered within days of submitting the claim and included activation instructions along with instructions and materials needed to properly return the damaged device. Asurion has made this as effortless and efficient as possible. I’m a very satisfied customer.

I got my replacement phone. Thefts are getting very common especially when it comes to a iPhone XS Max. The bright big screen attracts thieves all the time especially in San Francisco where the gap between the haves and the have-nots are so vast. You can survive for a month in San Francisco. It is wealth inflation created by the unregulated Federal Reserve system. Thank you.

I dropped my phone on stone tiles, the screen shattered. I was still able to use the phone but it was hard to see the screen through the shattered glass. I was able to order a replacement for $18. Very helpful.

When I filed the claim. The email I received said the phone would be shipped overnight. It said I would receive it Tuesday by 4:30. I didn’t get it until Wednesday. I filed the claim on Sunday afternoon. The phone was in excellent condition and everything was handled good.

I was given a replacement device which had to be returned because it was defective, the second device I received had a few defects to it and I am living with those defects. When working with Asurion agent, she was very rude. The second agent that I had for the second phone was very helpful.

Pleased to have received a slightly better, newer model (J7 to J7 Prime) the next day. I had to visit a site to activate but luckily it was swift. I love the screen visibility. I am happy so far. Thank You!

Very nice and helpful, all around very easy and fast process. I am beyond impressed with the experience and quick shipment of new device! No delayed waits or unanswered questions, immediate detailed answers to everything! Thanks so much! I will definitely keep this insurance in case of future needs to assisting all my devices on my contract!

Made a claim to replace cracked screen. Rep very helpful and polite. Date of screen repair, no one called or showed up. Called Asurion rep, made a 2nd attempt for repair, again no call or show. 3rd call I was able to resolve the situation. Asurion was very customer oriented, polite, and sent a new replacement phone at the same deductible to repair the screen. Very satisfied customer. Thank you Asurion and its staff members.

I called around 5 p.m. on a Thursday afternoon and reported that my phone was damaged. I answered a few questions as to the extent of the damage and was told that the phone needed to be replaced. I paid $399 deductible for my broken Galaxy Note 9 and I had a new Galaxy Note 9 by 1 p.m. Friday afternoon. That was really fast and even though I never spoke to anyone in person I was really satisfied what's the quick response I received. Hopefully I would never have to use that service again but if I do I am happy to know that you guys deliver great service.

I have Metro by TMobile but that wasn't an option under carrier. I am really please with Asurion, as you guys took of the issue and send me another phone since the original replacement had issues. Thank you, I would definitely recommend you guys.

Easy to use site, no problems filing a claim, just an overall great experience! Received the replacement phone in less than twenty four hours. My daughter was very pleased with the replacement phone. Thank you for making my experience pleasant and painless, I will recommend to all my friends and family. Thanks so much.

Took great care of replacing defective iPhone7. Unfortunately new phone has now become defective as well. Has nothing to do with the service or replacement and everything to do with Apple and an issue they are having with IPhone7. Glad I have a warranty with my new phone. Thankful for Asurion’s protection plan!!

Couldn't replace my current phone. Several people I spoke to didn't know or understand my case. Twice, I was disconnected by a live person and not given a callback. It wasn't until the third time I called that the representative knew and understood what I was complaining about.

From the moment I filed the claim, until I received my replacement phone, this company was very quick, knowledgeable and professional. They kept me updated on the process until arrival, through FedEx. I was also informed of any additional payments.

I have no complaints. Asurion provides Great, efficient service. When I called to set up my new device, the customer service rep was friendly and very helpful. It also came very quickly and was half the price of my usual deductible.

The service was fast and easy. The rep was one of the nicest person I spoke. I will support y’all through whatever to that smile on my little sister face on her birthday. Was the greatest feeling ever. Thanks so much.

Took a month to get my replacement. And I'm not satisfied with being charged a big bill! I was phone less for a month, also still have to pay my monthly phone bill. So, it's not worth paying the insurance!

I was very pleased with how everything was handled and how fast the phone was replaced too. Also with getting the new phone activated. Everything was handled in a timely manner. The staff was also very supportive and had knowledge on what needed to be done.

You guys were fast and very easy to file. We had a little problem with the session being time out but I logged right back in and completed my file in under 3 mins. We are very happy with how you handle things.

My screen was shatter but still functional so I placed a claim online. It was so easy and quick to do. I ordered my phone Sunday night and had it by Tuesday! Will always keep my insurance and recommend it to anyone!!

I called in to file the claim. It was filed and accepted before I was off the phone. I received the phone the very next day. The instructions in the box were simple and easy to follow. It seems to be working great! Thank you so much for making this process so easy!

I spent three hours on the phone with Asurion just to be continually told that the Insurance I pay for every month on my At&t bill would not cover my cracked glass. The reps just kept repeating no guarantee.

I lost my phone on Friday, so was without it all weekend, which drove me crazy. I called Asurion, and within 48 hours had a new phone and back in business. It was a lot more simple than I thought. If you get a cell phone, be sure to insure it through Asurion.

The agent was very courteous and helpful. Everything was handled in a timely and efficient manner. I would definitely recommend them to my family and friends in the future. The phone was stolen while in route to grandson. When reported everything was taken care of for us. We have no complaints.

Asus phone had problems with all buttons not working from 4 months after I got it. Used troubleshooting tutorial several times to reset. Once I got thru all of Verizon's requirements for filing my claim on insurance the process was simple. Verizon was no help on the broken phone. The mail in process is basically seamless and so easy.

Representative was knowledgeable and very helpful. Replacement phone was received via FedEx as and when promised and the product appeared to be in like-new condition. Representative assisted with activation and setup, realistically can't ask for more!

The process of reporting the incident, returning the phone was easy and when there was a snag you emailed me immediately and the matter was resolved. Delivery of the new device and the return process worked very well also. The cost if this insurance was well worthwhile.

Extremely easy to replace a stolen phone while out of town. Such a quick replacement with great customer service. I utilized the online chat feature and it was very helpful and provided much peace of mind. What a relief! Thank you!

I had no issues from the beginning of when I put in the request until the time I received my phone. I received my phone within the time it was stated. I've had 3 phones replaced through Asurion and never have I had a complaint.

I was extremely happy that my device came in next business day and customer service was great, they help me activate my phone within 5 minutes which was awesome. Also they help me transfer everything from my old phone to my new phone.

My experience was a very non-complicated on. I spoke with an agent at Asurion and everything went very smooth. I couldn't ask for an easier process. It was a very stress free and the phone arrived in a timely manner. The only thing for me is I feel like if you've had your phone for 6 mos + you've been paying the insurance; a deductible shouldn't be required. Or maybe 50% of the amount you have paid for insurance could go towards the deductible; if you feel that really needs to be one. Thank you.

One of the easiest experiences. I've ever had with an insurance company. Thank you very much, I give them 5 stars. My phone arrived on the day they had given me. I'm very happy with the outcome. Got my new phone.

All individuals involved were very nice to work with. My claim was handled quickly and easily. I received my new phone in less than 24 hours. Customer service assisted with activation of new phone once it was received.

Very easy and smooth process! The reps were helpful and knowledgeable about the replacement policy. I wish that Verizon was a little more clear about the policy when you buy it. I feel it puts the reps in a difficult position. But they handled my complaint great!

Easy directions to follow and got my replacement phone in 2 days. This was my first experience with the company Asurion, and the step by step were great. Even the live chat technician on the website that was there to guide me, very professional.

I was pleased with the service we've received from Asurion. We knew when we were going to receive the phone and it arrived just as expected and we did not receive any hassle and that was a pleasure. Thank you.

They were very helpful with the theft of a phone. They helped me with the claim and with the set up of the new phone. They answered any questions that I had and helped me through the process with ease.

Website wouldn't allow 3mb jpg. Had to convert to pdf even though website said it would accept jpg format. Not sure if I was supposed to get replacement case that was also lost. One AT&T staff said I should get 2 accessories with claim but when I went to AT&T for screen protector and case they charged me, sad it wasn't my favorite staff member Rebecca.

The confirmation of receipt of the old phone took longer than I expected and I could not find a way to find the information on my own. The initial online process was a little difficult to navigate, but not bad. Otherwise, everything was great.

Excellent service, you took care of everything right away, I was very pleased. I had a little trouble with the Sim card but called and got assistance right away. I had a little difficulty getting the Sim card out but the service representative walked me through it. I was very happy with the fact that I did not have to go without my phone more than a day and a half, you mailed me a new one right away!

The process of filing a claim and getting a replacement cell phone was easy and efficient. I did not have any issues and will continue to use Asurion. I would recommend Asurion to friends, especially those with teenagers.

I tried to live-chat with Asurion today. Apparently, the entire purpose of them having a chat forum is to have someone recommend something along the lines of, "Hi, we actually have no way to help you via chat. You have to call the number. You have to CALL. We hear that your phone you got from us doesn't work. We recommend that you drive to a Verizon store and call us from there. Thank you for your use of Asurion chat. Goodbye." It just didn't seem like a good system when you are dealing with sending people broken replacement phones that don't even turn on. I have only had this replacement for maybe a week. It does appear through communication, that there is no way to report this issue if your phone arrives broken unless you borrow a phone from someone. It just seems like this system is not logical or practical given what the business is.

My experience was fast and easy. It was easy to navigate through the site. I had no issues. Thanks for providing your customers with an easy and fast experience. Iat 1st I had some trouble with the site but quickly identified it was the slowness of our wifi.

Replacing my phone using the web page was pretty straightforward. Was able to get my replacement in a few days. I tried to use the 1-800 number but phone I was currently using wasn't on the list of phone options. All in all, everything worked out.

Everything was handled in a prompt and professional manner. I have nothing but good things to say. I would never have a cell phone without insuring it with Asurion. Having a phone go missing is troubling but Asurion makes it tolerable.

Service was prompt. The first replacement phone was defective and they sent another one the next day. The technical staff was very helpful and very friendly. Knowing that if I have a problem with the phone I can have it replaced is comforting.

When I got my new tablet it didn't take long to activate it, they did a good job. The customer service was great. She asked me was there anything else that I needed help with, I told her and thanks for your help.

I initially filed the claim online but then had an issue so I had to call. The people I spoke with were very helpful. They knew what to do and it was a smooth and easy process. I received the new device on time as promised.

It was a seamless process. Instructions were clear. Minor hiccups, but those were fixed in one phone call. Great experience and the representatives were pleasant and willing to help. Definitely trust the product and would recommend it. Thank you.

So my cell broke at work, I was so stressed out. Asurion save me from a lot of issues at work. I went to AT&T to get help and it was done right done and there, Asurion was Super super fast too. Thank you so much!

Received new phone in less than two days and was up and running immediately. The package to return old phone was easy and prepaid. Just slip in envelope and put in mailbox! Only correction needed was that it was texting in Vietnamese! lol.

Great customer service!!! Very pleased with the instructions given over the phone, very professional/patient and very polite. Great experience, this is my second time using this company. It was my daughter's phone that broke and she was so happy that you guys were able to help, if need be I will use this company again!!

Everything went great and got the new phone the next day. It took very little time to answer questions and enter information. The AT&T person just texted the link to me for easy access. This was a big help since I didn't know what I was doing. I would tell people about the insurance.

So far I am very pleased with the service from your company. The claim was submitted and my daughter immediately received her replacement phone within 24 hours. So far the phone is working well; she is able to use it, but I must say this is the 2nd replacement phone since the one my daughter received three weeks back. It worked for about a week and then needed an update which was not compatible for some reason did not support that phone she was sent. Hopefully the same incident will not occur after she has had the phone for a week. As of now we are very satisfied.

The experience with filing a claim and getting a replacement phone was excellent. They received my documents and shipped my replacement phone the next day. Easy to deal with, no complications or complicated requirements. I appreciate the simplicity and am pleased with the insurance and glad I decided to pay the monthly premiums.

Customer service was excellent. I receive good and quick services from AT&T. I received my phone very fast and quick and the rep. was very understanding. She took down my information and told me when to receive my phone and how much is my deductible is.

Everything went smoothly and I was very satisfied with overall process. Service was easy and very quick. Was without phone for two days on a weekend which is acceptable. The return was neat and easy. Even cottage for the box. Great experience.

I was able to use my multiple line insurance to replace my Apple Watch series 3 with cellular. It arrived within 48 hours and it was an easy setup and sync. Great job! The new Watch is the exact same watch and I’m grateful I was able to use my insurance to help cover the cost.

in a nutshell: My phone randomly stopped receiving signal - long story short I worked with AT&T to obtain a new sim-card and that did not solve the issue nor did a hard reset. I was directed from AT&T while at their store to fill-out an insurance claim with Asurion. The process was a cakewalk. Just a few days later- boom - a replacement phone was at my door and solve my issue. I am actually impressed with this process, it was extremely easy and changed my perception of phone insurance. My deductible was reasonable at a little over $110 for my S8+ I have had since it came out. Time will tell if there is anything that comes my way in the future in regards to this claim - I'm always worried about some hidden clause that will come back and bite me - but so far - all is well.

I have lost/damaged phones before, but not in a while, but I recently switch from Verizon to AT&T just recently due to price increases. My son had his phone stolen in January this year. It took Asurion almost 3 months to finalize this claim due to THEIR errors! Now that it’s all said and done to top it all off, I just looked at my bill and AT&T charged me twice for the deductible because of Asurion doesn't communicate with AT&T at all! The absolute company ever!

Very good service. Never a issue at all. Would definitely recommend to friends and or family if they were ever in need of a replacement phone. Thank you again for the service. Very fast and easy. So glad to have this service.

Very good service. A little too high on the price to replace a phone but I don’t know what I can’t do nothing about it. It’s all up to use and wasn’t for these other people thinking it’s OK to get a free phone I reported stolen or lost who have to pay such high deductibles so I got to say thousand.

Replaced phone quickly and efficiently. Very happy with the service I received. Will definitely be using service again. Phone was delivered in 2 days and was easy to switch everything over. Highly recommended. Very satisfied customer! New phone and all!

Today I was transferred from T-Mobile to Asurion to file a claim. The idiot rep told me I wasn't covered because I had changed my number. I explained to her that I was still paying on the insurance for the phone and that I was covered. She me that the SIM card is the only thing covered not the phone. WHAT! What a freaking idiot this person is. She refused to transfer me back to T-Mobile and she hung up on me. I called T-Mobile and they stated she was wrong and they sent me to Apple Care who replaced the product. No one in Asurion would answer my calls. They need to fire this moron. So upset right now with the idiots.

The process was quick. Walked into AT&T store, filed claim, the co-pay was billed directly to my account. A new iPhone shipped directly to me within 24 hours; back up and running quickly! All the accessories of an iphone in there, too. The box had a return label, so sending back was quick and easy.

First time I’ve ever submitted a claim, they sent me a trash refurbished phone after charging me $150 deductible! All of this happened in August of 2018. I received the phone and it didn’t work. They asked me to send in my original replacement phone and their trash refurbished phone, which I did. I ended up buying my own phone. They received their refurbished phone and I was told that I would get my deductible back through my AT&T account. I called in November, December and now March. They are now telling me that there’s no record that I sent the refurbished phone back. That’s a lie because three different employees told me they saw the record. I’m beyond saddened and I feel so taken advantage of. How can they steal from regular working class people like that???

My son had an issue with cracked screen and modem came loose. The process was very easy and seamless with the first replacement device. However, the first replacement iPhone 7 was defective and would not keep a cellular data signal. We called and a second device was sent out, but we had to be without a working device for 2 more days. It worked as expected upon arrival. I would give five stars, but the second device process wasn’t as seamless as the first and the hassle of dealing with it. I know things happen, but it seems the quality process had a flaw this time.

Everything was great. The phone came the next day. I'm happy!!! What can I say? It works! My son is happy and I am happy. I did get a case for it this time so we should have no mishaps. Thank you so much!

The lady that helped me was excellent. I think it was Althia. She was really nice and knew her job really well. I wish all customer service people were like her. She got her job done in no time. Thanks, Asurion for the protection of my phone.

Thank you, Asurion. I appreciate the value of what you offer. I was impressed how the agents took care of my claim. Thank you for your great customer service. Your team was efficient, professional and very helpful. They showed a caring side with a very business manner.

I am very happy with Asurion and the service. I am not happy that my account is limited to just 3 claims. I have been advised that I have reached the "limit". I insure 7 devices, 5 of them are kids. Kids have accidents, kids lose and break phones. Parents buy the insurance to be covered. There should be NO limits. You make millions of dollars from the folks who never have a claim.

I thought that was a real fair deal. I paid for the insurance, and when my phone was stolen, they replaced it within 24 hours. Not often these days will accompany do what they say they’re going to do, I was real pleased.

Completed form and new phone arrived the next day. A follow-up call was made to help my son go through the process of changing the phone and returning it. Excellent service. I have had to make a claim on both children's phones and service is always good. There is a cost, however, so take this into account when deciding your risk factor.

Service was very efficient. I was able to do the claim online and did not have to wait for a rep and be put on hold. We received the new phone within two days. Thinking about adding insurance to all lines now.

The process to get a replacement phone was easy and the replacement phone arrived surprisingly fast. Overall it was a very fast and easy experience to get what I needed. The online form was simple - basically just a few clicks to get what I needed.

Great job, thank you very much. The way things were handled was excellent. The customer care was great and I really appreciated their time and understanding of my situation and taking the time to rectify all of my needs. Once again, thank you.

Technician ruined my phone while doing a simple screen replacement. Said he was not familiar with doing it this way. When putting it back together he lost a part and it would not recognize my SIM card. No phone no communication for three days waiting on the replacement. No way to complain to Asurion until now.

My phone don’t charge correctly and my phone does what it wants, also it doesn’t ring sometimes! I paid $200.00 dollars for this phone, if I knew I was gonna have this much issues I would have never gotten the phone.

Thank goodness for Asurion! They always come through! My only complaint is that the replacement phone didn't arrive next day (Saturday as promised) so waiting until Monday was tough. Reps could also be a little more knowledgeable BUT all-in-all, Asurion delivers!

My replacement came very quickly and the phone has been wonderful. Just had to go through all the questions which was really easy. I live in Hawaii and thought it would take a while to get to me. I was surprise how fast it came.

The only issues where I wish it was delivered on the weekend but very fast waiting the weekend was not bad though b but I think if my phone was used for company use there should be a option to get it in the weekends but all in all very pleased.

Screen was cracked on my iPhone. I did all the claim work online and received my phone 2 days later. I was very pleased with the service! Returned the old phone to them postage paid. Excellent service! I would highly recommend Asurion!

Great getting job in good fashion. Highly recommended. Will recommend this to anyone how you took care my situation. You guys are awesome so whatever I can do to help bring in more people I’m willing to help out. Thank you.

We received excellent service. I made the contact Friday afternoon that the phone was broken. It took less than 5 minutes to get our claim filed and approved. The replacement phone was delivered by noon on Saturday. Up and running in no time. We could not be any happier.

The service was excellent. I did go through the local AT&T store. The claim was processed really quickly and my new phone arrived two days later. My old phone was an Samsung Note 4 which they replaced with a Samsung Note 9. So ya I am very happy.

Happy with the service received. Easy to complete claim. Received replacement phone very quickly. This is great customer service. Continue to make things easier for your customers. Cost of service for long term customers should be considered. Loyalty should be rewarded. Many competitors are available as a choice, loyalty should be considered for long standing customers.

The service was fast and easy, technician arrived in good time and kept me apprised of what service was being provided on the phone - glad we have the insurance coverage on our phones. We will continue to have coverage since it is such an easy process to keep our phones in good working condition.

The replacement service for my device was very quick and allowed for as little downtime as possible. Service was restored once device was received without a lot of hassle. Delivery of new device came in record time. Great job.

Very friendly and helpful. Got my phone up and running quickly and helped me figure how to make my screen brighter and how to make my fonts bigger. Helped me to change my colors to darker blue and green on my iMessage.

Filing an insurance claim with Asurion was very pleasant. I was able to file my claim online with ease. My replacement phone arrived within 48 hours. When I dealt with Cole at ProTech, he was extremely helpful and patient. He made the whole process very easy.

Replacement came as indicated, no issues whatsoever. Communication clear and correct. Phone is better than average condition. Using the 800# new replacement phone up and running no issues whatsoever. Overall, a company that does what it says.

I wish that they gave out loaners because I use my phone for work, not having a phone for 2 days I missed out on overtime. Other than that excellent especially for the young lady who helped me at the AT&T store on 62nd Halsted Ave. Chicago IL.

My experience was great with Asurion. I did my claim on a Wednesday and the next day my phone was delivered. Asurion service was great. Also, when I received the phone, the pro tech help me set it up. I would recommend my friends and family to them.

The representative was very professional, helpful and courteous expressing concern that my issues were resolved. The experience didn't take a lot of time like I thought it would and I felt my concerns were well received and addressed. Painless, effortless process.