Asurion Reviews

Great overnight. Really problem with the new phone is the voice commands do not recognize correct speech. When I speak into the phone weird words come out. Some of them are very embarrassing and must be checked, is that normal?

Claim was very fast and easy. We received our device promptly. Once we received our device we were able to get it set up very easily. The insurance is the best thing to have. It covers you when you need it.

The phone surface was cracked, home button not working properly. The process to file the insurance claim was very easy and quick, filed it online, very user friendly; Very timely phone replacement, received the phone within 2 days. AT&T customer service was very helpful too.

Very satisfied. Came the next day. Would recommend your services to all my friends and coworkers. I don’t know how you do it so fast. It’s mind boggling on how fast you turn it around. I have 3 phones and used your services a couple of times and all have been satisfactory.

Asurion representatives were very knowledgeable and helpful. The process of replacing and returning the device was quick and simple. Our cell phones and tablets are used on job sites so the chance of damage is much higher. Having insurance is a must for us and we appreciate the quick turn around. Thank you.

Very easy, understandable and quick process. One of the phones on my account had water damage and I called, explained it, had the new phone the next day then sent the damaged phone back and had no problems. Very pleased with the service.

Very fast shipping and they make the return process super simple. The box comes with everything you need to send your old phone back, even tape to seal the box with! I also like that they charge the deductible to your phone bill.

The customer service has been horrible and fraudulent. I am disappointed in every aspect of my experience. I wanted a phone replaced, I was told the phone was out of stock and that I should click on the link provided to choose a replacement. All they had to choose from was an ASUS pad... no phone. I couldn't start over because the claim I had started was tied to the phone number. This is fraud! I spoke to Verizon about this on 2 occasions regarding the situation. The last time I was speaking with someone, they went to go get assistance from a Supervisor and never came back on the line. Horrible service.

Phone fell - small circle damage on phone - phone showed no service - when attempt to charge battery, message on phone was charging stopped - battery temp too high or too low - red line across battery on screen then phone went blank. Filed insurance claim. Claim processed immediately and replacement phone was received. Great service.

Very good. I had a bit of a problem because I forgot my passcode but once I got to speak with a real person rather than the automated system, everything went well. I was able to get through the process and file my claim and get a new phone very quickly. Thanks!

I really appreciated the speed with which you sent me my new phone. It was here in a blink and the instructions online of how to apply for my phone through my insurance was AWESOME. Thank you so much.

Your response to filling my request was very professional and seamless. The people with whom I communicated were responsive and concerned that my needs were met. From the time of my contact, I knew exactly what the status was of my transaction. Unfortunately, we have become so reliant on these devices that it impacts our ability to function on a daily basis. I have told my story to all of my associates at work and family members. Thank You again for the support and response that I received.

I just want to say a few things about my experience with Asurion... This is the second time I have dealt with this company and although both time the outcome has been positive getting to that point has been a struggle. Both times I needed to speak to someone higher in charge due to lack of competency by the customer service people that answer the phone.

Very prompt getting new phone to me! Grandson was getting ready to go out of town for work. So promptness was needed for him to have his phone. His phone was lost or stolen. Thank you for handling this for us.

It was so simple, I used the online site to report the damage to one of our field workers phone and answered a few questions and before I knew it the new phone was here and we returned the damaged one. EASY.

I am very pleased with the promptness of my claim. After filing my claim, I received my phone overnight, less than 24 hours. The replacement product was exactly what was specified and activating my new phone was very user-friendly. Thank you.

Phone came fast and new, thank y’all. It was a somewhat fast, y’all worked. I will definitely use y’all again because I have bad luck with phones. And I will be recommending y’all you my friends. Also the steps to replace my phone were nice and easy!

Very pleased with how quickly I received a replacement device. Also, very pleased with how easy it was to get the device activated. Customer service was helpful, polite and efficient. I expected the process to be painful but it was turn key easy. Thank you! -A

My first replacement phone was not working properly and after a week or so with it I called again. We tried a few steps to get it working and when that was unsuccessful you immediately placed another in the mail to me. This phone is working well and I appreciate the patience you had with my frustration. Thank you!

The claim process was a lot faster and easier than I expected. It only took about 5 minutes. Replacement phone was delivered quick. Only issue was that the replacement is a refurbished phone that apparently must have belonged to a young girl because when I turned it on it must have had over 50 apps on it that were all pink and were almost all about, "play dress up", "put make-up on the princess", etc. I would recommend that if you're going to refurbish phones you should clear out old apps, info and such. Maybe set them back to original factory settings if possible. Other than that it was a good experience...

Excellent service, the tech was very helpful and understanding when I file my claim. And quick to send me my brand new phone, and even call me up to help me set it up. I’m very happy with the service and I will keep it, also recommend Asurion to my friends.

Had me connected in less than 16 hrs! From time of contact to wearing my watch again! Super fast and easy process. Everything was handled online, which was convenient for me because I work nights. Very satisfied with the entire experience!

Excellent customer service. I had multiple questions and anyone whom I contacted was able to answer them. I was a bit confused regarding the affidavit the representative helped me completely. I was also happy to have gotten my phone in such a short period of time (24 hours)!

I had a Great experience, I received my device in a timely manner, it was an easy process, and a definitely a great service. My watch that I received was in a great condition, I didn’t have any issues with my order.

They did an excellent job taking care of my defective phone. I would recommend them to anyone who had access to Asurion. Does not matter what time of the day they are always pleasant to deal with. Thanks, again for all of your help.

I was trying to complete a claim online but it told me to call. The representative who helped me was wonderful! She was very efficient and polite making the whole process simple and painless. Please give her another thanks for me.

Very professional, phone service was great and phone arrived quick. However would be nice if the cost was a little lower for these types of things. But other than that I was very satisfied and would use this process again.

What I thought was going to a replacement issue became a software issue and Asurion walked me through the entire process of backing up my phone, resetting and getting everything reloaded. I appreciate their professionalism and patience. Relieved and Happy is how that ended.

Replaced my wife’s iPhone 7 when it died. Went great from asurion point of view. The problem we had was the AT&T store did not do a good job explaining or assisting us in problem and explaining what a Asurion would and how to file a claim.

Very fast delivery, phone was in used condition though. I was expecting more for the price paid. Phone works better than the one we sent back. No idea if the phone returned with no issues. I would have liked an email to say you got the old phone back.

Amazing, quick service. Phone came overnight and was able to set up with no questions asked. Phone was a high quality refurbished unit that performs flawlessly. Best insurance claim process that I've ever had to deal with. Will definitely use again if necessary.

My claim was handled so easily and quickly that I was amazed! The entire process took only half a day-definitely not what I was expecting. Thank you for making the claim and the process easy from start to finish. I will recommend Asurion insurance to friends and family.

Smooth and easy resolution. It took 2 phone calls. On the first call I was given an incorrect amt to pay for deductible. That was taken care of in my 2nd call. Phone arrived quickly. Made me confident in having this coverage on my phones. I would recommend this coverage to others since the coverage proved to work as expected.

Thank you for my replacement phone. I am glad I have insurance. Without it I would have had to spend a lot to get a new phone, keep up the good work. I would encourage others to purchase insurance for their phones.

I was pleased with the care and quickness in receiving the replacement phone. My only issue is that it is a refurb and I am dubious as to how well it will maintain quality. This lost phone was brand new and only 3 months old!

The replacement phone was here in 2 days and worked just fine. I just wish I had had a few choices of replacement phones instead of just one. I didn't a longer phone. I liked the one I had. Other than that, all's good!

Overall I am completely satisfied with the service provided to me by Asurion! The super fast shipping and easy account access was a breeze. I plan on sticking with Asurion for as long as I need insurance on my devices. Thank you for being great and have a wonderful day.

Great Experience. Phone came on time. No hassle. No long wait. Making claim was fast and easy as well. I would definitely use it again. Deductible was low also. Thanks so much for making this experience less frustrating and easy.

Very polite and well trained people that I spoke to. Great service. I had my phone replacement in no time. From the day I file my claim to the day I was activating my phone people from Asurion made it very easy and they guide through every step.

I was heartbroken over losing my phone and the pictures of my children and grandchildren, I got my phone replaced and my backup downloaded in 2 day time. Everyone was great to work with and the process was fast. Great Working with you all!

Boss dropped his phone in the river... and even tho the iPhone can do almost anything... unfortunately it can't swim... YET! Asurion send out a replacement phone as soon as I called. He was back up and functioning in less than 48 hours. THANK YOU.

Online replacement process was easy and convenient. Called to see if they could provide a different replacement phone and was able to do that... Obviously not a brand new version but a more comparable version of broken phone. Easy to talk to, gave clear information and instructions, quick delivery of replacement phone. Hours of operation were convenient for EST where I reside.

Cracked screen Saturday 3/17/19. Did claim same day. Was able to set appointment for 3/19/19 Tuesday from 9 to 11. Had to take a day off of work and operate four stores off of my phone when out of office. Not only did they never call or show when I did call in to ask. The customer service rep was rude, ran me around and was the most unhelpful person ever. When I asked for a supervisor she was angry and talking around me then left me on hold for 30 minutes. Finally a solutions tech comes on and tells me I didn't show or my claim was not submitted to their tech properly neither of which is my fault for I was home all day awaiting tech's arrival. Now I'm out a phone till 3/22/19 or I can pay 170 on top of the 30 I paid for this inconvenience. I work in warranty and parts. This is not how you handle customers. I am reaching out to the district manager of Verizon to voice this issue. Should not be handling their customers this way.

I went into AT&T to file the claim. Wasn't able to locate it on my APP. The instore people provide a handout for me. Filing the claim online was easy and the phone arrived the very next day. Couldn't be happier.

Due to the phone that was broken which was a Galaxy Note and that's not supported so need to get different type, it seems to be okay, the turnaround was very good. And all those involved were very helpful in getting things set up.

The only problem I had with my claim was it didn’t get overnighted to me. It took 3 days. The rest I’m very satisfied with. And the ease at which the claim was made was great and so was the quality of the replacement phone.

The process to file a claim was very easy. I had no problems with trying to replace my broken phone. I was very pleased with the service I received. The replacement time was not long at all and I was very pleased about that.

Very helpful with all my needs and gave suggestion for future things on my device. Sent me apps to try out. Download and I like them. Very fast. Got my phone in 2 days. Thank you for everything. Glad I had the insurance.

Great service representative but I had a little wait. I'm very happy with the end result. Got all my stuff transferred to my new phone. Even got some good advice on some of the features of the phone. I think that the deductible for the insurance is full high.

I replaced my iPhone and needed to replace it. The replacement process was very good and much easier than I thought it would be. I was expecting a long and drawn out process but working with the AT&T person made me feel at ease and the process went very smoothly.

I received the replacement phone faster than I originally expected. I was very pleased with the process. I am bummed about the color of the phone, I previously had a black/gray one ended up with a blue one. Only negative was the color.

Very happy with service. Helped activate my phone step by step and was very clear and thorough. It was a women and she was friendly and nice and patient over the phone. I also did not have to wait on hold for long.

My claim was processed very quickly and the phone came fast. It was a smooth transition and I appreciate it! I was able to call back after I had an issue, and the rep was able to answer my questions with ease!

Great. Got here in good time!! And my deductible was the best thing about it. I really recommend this insurance program because it helps you with your deductible if you qualify for any offers if you haven’t asked for a claim in a while.

Was very proficient and professional in handling my concerns about the phone getting to my daughter in another city. Once she received the phone, she received instructions on how to retrieve her memory in phone. I’m very pleased with the services rendered.

I wouldn't give Asurion a star if I didn't have to to write this review. Today is 3/19, on 3/13 a technician replaced the screen on my phone. The next day I noticed I could not power my phone off. It kept just asking for Siri. I had a flight on 3/15 out of state so I was busy and thought maybe it was something I was doing but the problem persisted and after my phone died it will no longer charge. I flew back in on 3/19. Called Asurion and was told to get a replacement phone I have to agree that if they find water damage or any other damage I will be charged $300.

I had a great experience dealing with Asurion. Due to some unusual circumstances, I could not file the claim online. The individuals that assisted me were very understanding and helpful. The replacement phone was received within 2 days. I will continue to insure my phones with Asurion.

The port for the charger on my phone would no longer accept charge. A new phone was sent out immediately and I was assisted in setting it up. The representatives I dealt with were extremely informative, helpful, and friendly. The process was very smooth and efficient.

The person that I dealt with was awesome! I don’t remember her name, but she was extremely professional and empathetic to my plight. She took care of me in a fabulous manner. I would definitely recommend Asurion based my experience.

My old phone completely stopped working. I was very pleased that you guys helped me as fast as you did. Thanks so much. As a business owner being able to communicate is key. If you don't have a way to speak with clients you can possibly lose business. I appreciate how prompt you guys were in getting me another phone.

Everyone was a great help to me and my daughter... Her phone was stolen in Italy while on a trip... Was nice for such helpful service. The replacement phone was sent immediately... It would have been helpful if she could have picked the phone up at an AT&T store in Italy so she could have her phone... that was my only concern... but the service provided was great. Thanks.

Excellent service. New phone in 2 days!!!!! Then they helped us transfer all our data. Really nice gentleman helped us. Would use them again in a heartbeat. It’s hard to get good customer service these days but they were great and we didn’t have to go through a computer system and push 10 buttons. Great service.

Loved the quick shipping for my replacement phone as well as the personable customer service I received during my call. Keep up the great work! I also, received a new phoner phone than what I originally had because my phone was no longer available. Much appreciated!! Xx.

Its was my phone yet had to get my mom to finish claim. I had to scan and rewrite affidavit more than three times before I got it right. There needs to be a way to do things through the phone... at least give us that opinion.

My wife's phone was not keeping a charge, had to be on the charger 247. She couldn't carry her phone anywhere had to be on the charger all the time. It was very inconvenient. Called and paid 50.00 on Friday and by Monday (today) she received her phone. You have great customer service. Everyone we talked to was very friendly. Thank you.

Great customer service quick and prompt delivery and service. Loved it. Thanks so much. I liked how quick I got my new phone. Didn't have to wait but 1 day. Phone works great and I love what I've gotten. Thanks Asurion for helping me out and replacing my phone.

Filing the initial claim on the website was very easy. A phone was sent out next business day. This is where things turned ugly. For some reason I still don't understand, Asurion stopped the FedEx shipment while in transit and the phone was returned to Asurion. It took >2 hours on the phone with 3 different reps that clearly did not know what to do to resolve the issue.

My replacement phone was delivered to me in just a few days of reporting it missing. Asurion was quick to decide if I was even able to get a replacement phone. I will continue to use this insurance and I would recommend this for all my friends.

No Hassle and easy to speak to representative. I wish all things could be as easy as it was with You. As long as the service is this good I will keep using your service. Best regards and keep on going Smooth.

We received our replacement phone in 2 days. The box had everything need to ship off the broken device. I was very pleased with how fast, easy, and simple it was to submit our claim online. I would recommend to friends.

My device was damaged and I got the wrong device model. I spent 25 hours in total. That was nightmare to deal with this company and unprofessional people. Even after everything seemed to be done the charges that appears on my account was triple more than I was told. Please, people, get Apple Care. That what I've done even after 5 years staying with the Asurion. Extremely bad experience not only mine but my colleague as well.

Great customer service, got phone in a timely manner and never missed a beat... Keep up the great work and I will surely recommend your service to others. I thought it would take a long time but it did not and am so thankful for that as I was leaving the next day going out of town... I've been with AT&T for over 20 years, and will continue to use them!!

Asurion was accurate and secure with my account taking all the proper security measures and quickly processed my claim. I was also given a daily report on my status from shipping to return procedures to activation and shipment of malfunctioning phone.

Great experience and nice customer service. Very fast workaround. Online service is very efficient and prompt. Total process is very clear and instructed. Downloading and uploading the documents are very easy. Getting messages on phone with the current status. Really satisfied with the service.

My phone glitched and then turned off. I was unable to get it to turn back on. I called Asurion and received excellent customer service. My claim was processed in a timely manner and I received my replacement phone within two days of filing my claim. I would recommend Asurion for your phone insurance coverage.

I received the new phone in the next day after file the claim. The process to file the claim was very fast and painless, is the second time my wife lost her phone in 12 months and we feel protected with Asurion. Thank You.

Lost my phone on the train. Asurion was great at getting a replacement device shipped to me while out on the road. Unfortunately their replacement device had been pulled from the worldwide market by Apple Inc. I had been paying $13.00 per month for 4-5 years and $149.00 for the defective replacement. On the 13th day of having the phone the cellular modem died and I lost all ability to send or receive phone calls and texts.

On Wednesday I could not find my phone, so I contacted Asurion. They said that I would receive the replacement the next day. It took two days. Also, it would be helpful to received an instruction booklet with a phone.

They were very responsive to my needs and very professional! They did not waste any time in making sure that I received my cell phone replacement quickly. They certainly did a very commendable job. I would highly recommend them to my friends and family.

The customer service representative I spoke with was friendly and very helpful. And my new phone arrived when she said it would. I was very happy with the service and how quickly my new phone arrived. The new phone is any upgrade from the phone I had. I really like to LG product and most likely will get another LG when I need to replace this phone. Again I was very happy with the service and how quickly I received my new phone.

I’m very satisfied with timely manner in which my phone/service was restored. Customer support not only answered questions to my concern, they made sure that understood and was pleased with the service in which was provided. Thanks AT&T for your kind, courteous service!

Awesome quick service. Appreciate all the good services. Even sending the old phone back with shipping box was wonderful. Phone we received was great, and is working great. Thank you!! Customer service used many great ways to help us quickly. Received the correct product the next day.

Thank you for your quick response. You responded in a timely manner and everything worked as we had hoped. Will recommend to friends and family who might have problems in the future. We appreciate that this process was problem free.

Representative was very helpful in getting my replacement phone transitioned. It was quick and easy once I had him on the phone to walk me through the process. I appreciate the help that was given and would recommend to other customers.

The representative was very friendly. The replacement phone was delivered the next morning by 9 a.m. Great service. It was for my sister and she is not having any problems with it and is loving it. My entire family is insured with Asurion.

Very helpful and courteous. Replacement quickly delivered. Staff was easy to talk to and helpful. Everything done in just a couple of days and that was just waiting for delivery of new phone. Couldn't be happier with the service and staff.

Excellent phone coverage, great professional people. I always do an online claim and if I have any issues with doing a claim online I call and the customer service helps and completes it for me with no issues. I would recommend this insurance to all wireless phone, iPad users in a heartbeat. Don't think it is a waste of money because with insurance your items are replace for a value much cheaper than a purchase from a store.

My experience with Asurion has been the best of any company I’ve ever had to work with my phone on an extended basis. Your representatives were personable, sympathetic to our problems, and addressed all of the issues in a positive way. I can’t thank you enough for everything that you did for me and my family.

Quick and fast service, very polite, and helped me save money. I wish many providers would have service just like Asurion. I was thinking I had to pay $299 just to get my phone replaced but the lady told me $150 and made my day a lot better. My phone was delivered to me the next day. So I would like to thank you all for the quick and easy service.

My experience with Asurion was extremely good. From the initial contact with the customer service representative to the ease of filling out information to the final handoff and arrangements made to receive my new phone, things could not have been handled more smoothly. It was a great service at a time when my inability to communicate via my phone left me in a precarious spot. Thank you!

Great experience from the first call to Asurion, email communication and processing of paperwork, shipping out of new iPad, all was done like in 1 week. Received iPad in 2 days from shipping date. 5 stars rating across the board.

Our problem (broken phone) was a taken care of right away. Had a replacement phone next day. Went to Verizon for transferring phone information, only because I didn’t want to deal with it. Asurion offered excellent service. Would recommend to friends/family.

The customer service was excellent and shipping was pretty quick and I like the way they activated my new SIM card and kept my photos and music as well as contacts from my previous iPhone and my old SIM card.

I was happy with the fast service. I received a very nice phone. The connect action part and trying to transfer all of my information from my old phone was somewhat difficult. I had to go in person to the Apple Store.

They didn't include instructions how to set up phone especially the SIM card. So I loss whole day without phone. I had to go Verizon and have them set up phone. Otherwise the service was great. The phone was deliver timely.

Very convenient and quick. Very helpful with their service on the phone walking me through steps. I would definitely recommend Asurion to a friend! They followed up immediately and we received the phone the next day. I made a mistake for the type of phone to be replaced and the lady on the phone was able to fix it immediately and I was able to move forward with the process without having to wait longer for a replacement.

The customer service rep was very helpful and the process was done quickly. I had to use Asurion twice within two weeks. My first device screen went black after two weeks. The second time I called my device was replaced quickly. I had a good experience with both calls.

I received a replacement phone in less than 24 hours. Setting up the new one was fairly easy. The new phone is working fine. Thanks for the service. My problems with the old phone have been resolved. I look forward to keeping this one for some time.

They had a quick response time. My phone arrived the next day even though I called late in the day. I even had a phone upgrade since mine was not available. I had the rose gold color I wanted and same number of GB.

Was very pleased at how easy it was to file the claim and how quickly it got here. Thank you so much!?? I only have one small complaint, the sim card that was sent with it. I could not activate it on line as was said. Had to go into AT&T to activate. Just something to think about.

Rock stars! Whole process was easy and effective. The only process part that could be improved is to make the form fillable so I wouldn't have to print out and scan back in. If you make it editable and electronic signatures it would be easier on people. It feels like it would disadvantage people without printers scanners or the elderly.

It was little costly to have this insurance. The warranty that I have with the phone was the same price from Apple so I really see no need to pay 8.99 a month for the insurance. I am very please at how quick you sent my phone to me! Thank you.

We received the replacement phone the next day! It was for my teenage son so he was very happy. I was able to take care of the whole process online. Was also happy for the half price deductible reward for not having put in a claim for however many months. Again, teenage son happy because he is paying for it. Happy that I insured our phones with Asurion.

My replacement Item was received in timely manner. Although no longer instructions were you included in box, as stated, customer service was excellent in helping with the installation of replacement. Prompt and attentive to my needs. Would have appreciated notification upon receipt of returned item, as well. Thanks for the great service.

I contacted Asurion when I realized my phone was gone. They walked me through the form and how to submit. And the whole process was simple and convenient because it could be done online. Very happy with the service and phone was received within 48hrs!

Replacement phone came to me within 24 hours. I was very satisfied with the service and the new phone. My compliments to Asurion for their promptness and service. I am a longtime customer and will remain so in the foreseeable future.

I got the insurance through this company for my Verizon phone. They most train their reps to avoid taking damaged phones and providing the service they promised to provide. Due to the decline in quality of Motorola products I had to file a claim 3 times. They always tried to convince me to postpone sending the phone and maybe replacing it with a new one. Finally they said I needed to pay a $149.00 deductible. WHAT A JOKER THIS COMPANY IS. LOVE TO TAKE THE MONEY BUT HARD TO LIVE UP TO THE CONTRACT. I bought new phone and ** Asurion.

The process was quick. Customer service was pleasant and helpful. Overall experience was very positive. Would recommend to family and friends. Even the reminder call about sending the broken phone back was a pleasant experience. Thank you for employing such courteous people.

I was very pleased with the ease of completing a claim and the fast turnaround time to receive my replacement phone in the mail. I was also kept up to date with emails as to when it was shipped and tracking information. I would know the exact day it would be delivered. Very pleased!

Very helpful with entire process. Extremely friendly staff. Both on the phone and on the live chat. Instruction were very clear. Fast shipping and receiving. The return process is even more simple. I was supplied with everything I needed. I would high recommend this company to a friend.

Had a tablet replacement. Service was fast, easy and excellent. Thank you very much for the quick response and turn around. Was very affordable. Also I hope you continue the same process and practices up, your services are appreciated.

I needed to replace my daughter’s phone because both the screen and the back were shattered. The process was simple and quick, and we received the replacement phone the next day. Simple and smooth with ample opportunity to ask questions along the way.

I enjoy every moment with this company. Anything I have a problem with is quickly fixed. I really appreciate your company and the employees also. I thank MetroPCS for everything they assist me with. I would recommend this company to my family friends. I am greatly thankful to find a cell phone company I can finally trust in.

Highly recommend, I received my phone the next day. Easy to activate. Asurion made it easier for me after my old phone was damaged. Easy to return the damaged phone. I’m very happy with the service. Customer service was very professional.

In a short amount of time with Asurion's professional help, I was able to populate my replacement phone with data from the lost one. I can now use apps and contacts on my replacement phone. This was a great relief.

Best service ever. You made it so simple to get my husband's phone replaced in a timely manner. We really appreciate your kind staff. The process was simple and easy. We will continue to use this service in the future if need be. We will surely recommend this to our friends. Thank you so very much. Letha **

I am so impressed and in awe at how fast the phone got here! Ordered at 7pm and it was here the next morning! Great service! Wish copay wasn’t so high after paying for insurance as long as we having but great service!!

I can honestly say, you guys are the GREATEST. Your staff really care when one doesn't have their cell phone. You made absolutely sure I had my phone when you said, like almost the very next day. Thank-you, Asurion.

I wasnt able to retrieve everything from my damaged phone. Only about half of my info. The damaged phone still receives msgs, I just can't retrieve them. All in all, I believe you were helpful with what you do. Thank you. We tried???

The phone got here quick and it works great. Thank. I couldn't be happier. The service was great. They helped me from start to finish. I would recommend that everyone get the insurance on their phone. You save money with it.

Tried to file claim Online but request failed. Reason: address incorrect, it was correct. Filing via telephone is a pain as you have to listen to a recording telling you that for speedier service you should file online then you have to keep dialing options to get to a service rep. Customer service rep was great once I was able to speak with one.

I was trying to submit a claim for a cracked iPhone screen since OCTOBER 2018!! Every time I called I was disconnected, hung up on, or told they couldn't find my protection plan number. Finally I was able to get a claim done via online earlier this week (yes, March 2019), however, I wasn't given a claim # & kicked out the chat. Finally today, I got through via chat & was told nothing could be done because my protection plan ended January 2019. Never mind the fact that I've been trying to file the claim since October. These policies are scams & the customer service is a joke!!

Phone came in great time. I had trouble with getting it connected and old phone info erased. Customer service was very helpful. Returning phone was no problem. I think this insurance was worth will. I do have a small cost for the replacement phone.

Great customer service. It took awhile but was lead through steps and all was accomplished. Phone was replaced quickly. Will keep this plan since I seem to have issues with my devices. I do believe I pay for s new phones with premium.

Hi. Would like to give a A+ to the customer service. She was great. I enjoy talking with her. She solve all of my problems and I am very happy. Excellent customer service on my behalf. Thank you for your service.

It was taken care of quickly and easily. And it was delivered quickly. I was able to get it replaced quickly and easily without any problems or issues. I was not thrilled having to pay a copay when I have to pay monthly to have the coverage though.

Just a little problem with the first two agents was not accurate on the instructions that it keep it longer a little but Diego was able to take care of it. Thank you. Just needed more training. I’m giving some instructions to some agents.

Every time I have had to contact them they have ALWAYS been extremely helpful and kind!!! I've had coverage with them for years and I HIGHLY recommend them to everyone. Thank you folks and keep up the excellent work.

My son's Galaxy had an internal malfunction and it was out of warranty. The phone he was able to get is Ok but he wants to upgrade for something a little better. Asurion's service was very good in resolving the issue and sending a replacement. The issue we now have is trying to trade this phone in for a more updated phone. The trade in value is only $75 for a phone that came out 2 years ago.

Thanks. Fast shipping!! Hopefully this phone will not fail like the other refurbished iPhone did. If it does then I think new iPhones should be given instead of refurbished units!! If you pay the premiums then you should get high quality items and not secondhand phones!!

One call and everything worked; received the replacement phone the next day. Our mobile phones have become so important to our lives, that I want the best phone, the best service provider, and the best insurance provider. I think I have it all. Thanks.

Easy process. Very helpful and responsive with every inquiry, would recommend every time. Did not have to wait long for shipping and delivery easy set up and follow up with customer service. Provided return label and box. Thank you guys so much.

Action was expeditious! Very happy that I purchased this insurance policy. Thank you for not making this a difficult process! Additionally, I have to thank the AT&T rep for assisting in the claim process, as I was unfamiliar with how to begin or complete the claim. AT&T rep stayed on the phone with me as I navigated the claim process.

Publix in the fact that it Publix in the fact that it took 2 days to take the claim and the fact that I had to go to the store to complete it everything was good. The link the time that I got the phone was awesome. Within 24 hours so yes I would reach you quite high. Thank you.

Initially had to make 3 different calls on 3 different days. It was a struggle. After making the connection to make it happen. When I got my iPhone X it wasn’t the same as my last one. It is what it is.

I received my phone within a day or two after filing my claim, and with my job I have to constantly use my phone, so this was very satisfying to me, Along with switching all my data from phone to phone will short and easy and even to activate the new phone took a short period of time as well.

Service went well. Help over the phone was excellent. I spoke with three different persons and all three were very helpful making sure all of my questions were answered and needed were met. Overall experience was excellent especially the automatic setup. Device setup was easy. I liked the automatic download of apps on the same locations and folders of my old damaged phone.

Customer service helped me more than Verizon. Was ready to get upset because Verizon refused to help replace a phone and wanted me to buy a new one and my budget couldn't afford it, Asurion informed me I was under warranty. Love the honesty. Thank you.

I was very satisfied with the delivery of my phone and the setup of my phone was very easy. I have always been in love with the Samsung Galaxy. I am grateful to have phone insurance for the small things to happen in life.

Pleasant contact with staff, courteous, pleasant and decisive. Outstanding service. Getting information on how to file a claim is confusing and troublesome. A membership card would be helpful with directions on the procedures.

Thank you for replacing my phone that the back was broken when it fell out of my robe before I got the protective cover for it. I received my replacement phone prompt. I am so thankful that I had the insurance protection to cover my phone.

Asurion was prompt and very informative. They made replacing my phone extremely easy. I am very happy with their service. As long as I have them as my insurance for my phone, I will be pleased to pay the monthly fee.

We had a phone stolen and the process was very convenient and timely. We appreciate having the insurance as an option to protect our investments, thank you! Any questions we had were answered and they made the replacement process extremely simple!

I was satisfied with how fast my replacement phone got to me. I just wish it hadn't cost so much for replacing it. But everything is great now. I highly recommend everything about Asurion and Verizon. I have been with Verizon for many years and wouldn't go with anybody else as long as they me happy with their service.

Fast and wonderful customer service, everyone was great to deal with and I had my replacement phone in only a couple days. The phone works great and I could not ask for anything better. I hope this phone last for years to come.

Thank you for your care about us, how important is phone in this busy life. Lost, stolen, damage I never worry. I know that Asurion got me covered, 2 business days I have my replacement in my hand & great, fast service.

It took a while for me to figure how to upload a photo of my husband's signature and photo ID and the form. But the man on the phone was patient with me and stayed on the line until I got it submitted.

I was very please with the assistance that I received from processing online to speaking with customer service. Customer service was very helpful and professional with setting up replacement phone. Sending damaged phone back was a quick and easy process.

I had the tablet for about 6 months when the off/on button fell off. I took it to my Verizon store & they gave me the directions on how to contact you about a replacement. The whole process went perfectly and quickly. I could not have asked for better service. Except to not have the button fall off. I'm glad I don't keep a lot of personal info on my tablet.

I have been paying for Asurion insurance through Verizon for years now and the first time I go to file a claim for a simple screen replacement- I sadly discovered was a horrendous complicated mess and wasted several hours before getting any real answers as to why I couldn't just put in my claim online through their automated system as I had done before with phone replacements. First while trying to get a claim going I was only given the option to replace the phone, then using live chat (more robots) I painstakingly went through the whole general information process just for it to crap out with an error message (not even kidding, a message popped up saying "bad robot" something went wrong).

I had a very pleasant experience with my insurance to get a replacement phone. The representatives were very knowledgeable and extremely polite. I received my replacement phone earlier than expected. I was super excited. I will stay with my carrier, it was easy to load my contacts in the new phone. Shipped the broken one back in the enclosed mailing package. Easy peasy.

Not good. I spent 9 hours on the phone across 4 days. My labor and 149 dollar deductible was rewarded with a used refurbished phone. In the future I'll start out with a used phone and skip the insurance and expense of my time and money. I am not impressed with "Total Mobile Protection".

The Asurion is a excellent way to protect your and your kids phone. I did that and my daughter broke her phone. Asurion took care of everything in 24 hours and new phone was in front of the door in those 24 hour. I would recommend Asurion to anyone especially with the kids!

About a year ago for a similar problem, everything was done over the phone. Now, it has to be done online. Due to travel, and non-working phone, lost 3 days to get a replacement phone. Certain exceptions must be made to avoid delays.

My new pet puppy chewed up my phone a little. Contacted you guys and you all sent me a the same model in only a couple of days. I didn't think that I relied on my phone so much, but I do like most people. I transferred all my information easily and it work quick and perfectly. Thanks so much.

The phone was damaged. I contacted Asurion and a new phone was sent overnight. It was also very easy to set up the new phone. Very satisfied! I would definitely recommend using Asurion to anyone wanting insurance on their phone.

After several years of paying multi-phone coverage with Verizon, I went to the store concerned about my iPhone 6 not keeping a decent charge. They filed to replace it with what they said was a "new" phone - but was actually a refurbished phone. That battery on the replacement phone was worse - and showed a visual red spike drop on the diagnostics. I complained to Verizon. The Verizon rep was going to figure out a solution but did not call back. Next day I called Verizon again, who said it has to be handled by Apple. Verizon handed me off to Apple who ran a remote test & confirmed it is a problem that they will fix. But needing my phone, I have to drive 260 miles round trip now to the Apple store to get the replacement phone from Verizon (Asurion) fixed.

The service was very good and prompt, received my cell phone the very next day. I was very worried because I needed the phone for my family, also for any emergency. I couldn't access any of my bank information... thank you for your service.

I had been paying for my "total protection" plan for almost 2 years now. Volume button was stuck in the down position so I took phone in for service. Was told because the phone has a crack to the BACK of phone that they will not repair but I am "eligible" for a replacement phone at $275.00. I explained to Asurion at the Sprint location that I cannot use phones apps properly as phone is stuck in safe mode. Asurion would not make any repairs & only keep telling me I'm "eligible" to buy a replacement. I wasted 2 years of paying for a protection plan that is useless.

I would not be without coverage anymore after seeing how hassle-free it is to put a claim in. It was easy and we received the replacement phone very quickly. I have 3 phones on my plan and it is good to know if there is an issue I am covered.

I’m very glad that I chose to have the insurance. Filing the claim was not hard at all. Service was fast & easy. The Replacement came quick and instructions were clear. Very happy with the result. I’ll continue to keep the insurance if it stays this easy.

Y'all got my new device to me so quickly and it was super easy to get set up. The website was very easy to use and I didn't have any confusion when filing the claim. Sending my damaged device was also easy. Thanks for the help, but honestly I hope I don't have to do this again.

I was satisfied with how they handled my issue I had and I got my replacement device within like 3 business days. I would recommend AT&T to family and friends. I would of liked to have the new Samsung 10 but it's not out.

Everyone I spoke to was very pleasant and I felt comfortable speaking with them. Someone even called me when my phone arrive and help me set up my service. My new phone was ship out and I received the next day.

Screen cracked and was repaired. The next day, the phone started acting a little weird (dropping calls, screen was freezing, some parts of the screen weren't responding to touch). We tried an iCloud restore and a reset of the phone and nothing worked. Asurion replaced the phone at no additional cost to us.

We received great service in a timely manner. Once they were unable to fix the phone it was replaced with another phone. It was sent quickly and was easy to set up. And Asurion was available to help with set up as well. Thank you!

No problems at all! Applied online with easy instructions and options for reason needing to use my insurance. Quick and so so easy, even arrived before I thought possible. Can't say enough about how easy and fast the process is. Thanks!

Asurion was great, first-class operation. I received my phone in the mail very quickly. I was provided all the necessary instructions to switch information from my old phone to my new as well as directions to ship back my old broken phone.

After 3 days and 3 clerks later I got the phone. It cost me $225 later. This all I have to say. Just the replacement device a little costly even you have insurance for the device. Didn't understand the problem with manual input and why it was so much work.

I received my phone right away and the return of my broken phone was made easy with the prepaid package that was sent. I never had to call or complain. My new phone works perfect. I will always use Asurion. Great customer service! Thanks.

Great experience. Received my phone in one day. The staff were very helpful and knowledgeable. The only thing that is inconvenient is having to call and takes about 30 minutes to get phone activated. The lady that assisted myself with this phone also assisted me with my other phone.

The lady on the phone was really nice and helpful. She explained everything clearly and when I didn’t understand something she explained it again and never changed her tone with me, I wish I remember her name. My phone is working great now.

Speedy delivery. Although had to go to store to activate phone. That cost me a extra 15. Great tech support but since device was destroyed. Had to go to store which cost $15. Overall, happy to get new phone back. Glad I bought the insurance.

I had the total family protection with Asurion for our 5 lines through Verizon for two+ years. When it came time to actually use the insurance I was told that the total protection coverage for cellular phones in Florida was not valid. My daughter's phone would not stay powered up. The sales tactics claiming to cover everything are deceptive. Asurion should not be allowed to charge the same if coverage is not available. Paid for a service that was not available.

Fast, friendly service! The process was very simple and easy! Thank you for the great customer service! I was able to get a phone the very next day, which helped keep me connected w/ the people I needed to stay in touch with!

The entire process of replacing my damaged phone was straightforward and the proactive approach toward customer service was refreshing. It was very helpful to speak directly with a knowledgeable person who could help me prepare the damaged phone for return as well as quickly and easily set up the new phone.

Everyone I dealt with was professional and extremely helpful. I was very surprised at the ease that my issue was resolved. I was told approximately 2-3 business days for replacement but received it the very next day. Thanks so much.

Received quickly, and quick results in the claim. Claim process was simple and a quick response with a determination of claim status, once the shipping info was filled out and submitted, the shipping notification was quick to arrive in my inbox. Thank you.

My husband and I went into the AT&T store on Fri afternoon. His iPhone had been damaged, and he needed a new one. Cecil ** immediately understood the problem and explained the quickest and best way to fix it. She was amazing, and she assured us that Asurion would help us quickly. We were expecting the new phone to be delivered on Mon, but it actually got there Saturday afternoon. We could not have been more pleased with how quickly the problem was taken care of. Thank you so very much for your help!!!

Horrible! Was hung up on twice. Transferred to Samsung where entering the code for help did not work. The noise in the background made it hard to hear the person at your support center and the instructions were not clear. I asked, "Which pin do I enter, the phone or the password?" Answer, "Yes." I was trying to activate a replacement phone. The lady told me she activating the new phone and stop the old phone then call me right back. Well guess what - old phone stopped before the new was working. I called back, went through all re-explaining my problem, my info etc FOURTH TIME using my wife's phone. After 3 days and over 7 hours on the phone I still can not get my old phone wiped clean so I can return it. I can not wait to get rid of you and AT&T.

Last winter I had an issue with an Insurance claim mainly because of the agent I was dealing with was over the top rude and terrible to me... It was a nightmare to take care of. AT&T handled dealing with a Asurion and made it right. I was very nervous this time when my phones screen just stopped turning on. I was able to do everything with Asurion online. The replacement phone came right away and I was able to send back the broken phone. It was a huge improvement from my last interaction! I know things can happen, but also see that they have put efforts into making things better. I'm glad I stuck it out and kept my insurance.

I lost my phone in a parking lot. It was partially run over, resulting in loss of camera function and it got hot when charging. Your company provided me a replacement phone within 2 days. Thank you so much. Very pleased with the process.

The rep was very helpful. Gave clear instructions on how the process worked. Phone arrived the next day which happened to be a Saturday!! Glad we got the insurance because iPhones are ridiculously expensive! Insurance was a huge save for us financially.

Great service and quick response. Received replacement in a timely manner. Didn't like that I couldn't get through to a customer service rep by phone to answer a question. Finally got through and my question was answered, not to my satisfaction. Not her fault.

This was my second experience with asurion and I was very happy with there timing in getting me my new phone. I called on a Wednesday and received my new phone the next day!! I called them when it came in and they helped with starting my new phone.

Amazingly easy. Worth the money spent each month. My device was shipped to me next day, and I was up and running with my new iPad very quickly. I was surprised I didn’t have to send my other iPad (broken screen) back. I guess they didn’t want it.

Replacing my phone and getting it set up was a good experience, as well as could be expected. Everything went smoothly, everyone was very professional. Whatever I couldn't figure out the Verizon Store helped me. I had trouble with installing the Sim card, and the instructions were not very clear, so I needed help.

We received the replacement phone the next day. Then we called the representative and he helped us transfer all my son's pictures and his Google account to the replacement phone and reset the old phone to factory. Thank you for being quick and friendly.

It was a simple process. It happened on a sat so it was Tues. before I got my phone but it works well and I am happy about service. The type of phone I had cost a 100.00 deductible. It was better than 250.00 that I paid for the phone.

Very happy with overall exp. Well worth it. thanks. I will and always recommended AT&T for service. I have had AT&T for apx.45 years. Don't know other than the person that helped me knew their stuff and helped through the process. Thank you. Letha

Very fast and friendly staff and service both at the store and the girl that talked with me for over 2 hours trying to set up email and account over the phone. This was my first claim with AT&T and I am very surprised.

It was great. Quick and easy. Got my phone within a day and had the box to send the broken phone back. All you have to do fill out the questions and they will send you the phone. Everything worked out.

Handled quickly and accurately. Replacement equipment works perfectly. It was very simple do the transaction. I cannot think of anything that should improve the experience. We learned our lesson and bought a case and tempered glass screen projector and off course, are keeping the Asurion insurance.

Asurion was great. The representative was very nice and handled my situation very professionally. I would always recommend Asurion with excellent ratings. They were very nice to me and took very good care of me. They were very sympathetic to my problem.

My over-2-year-old Hotspot was going out. You sent a replacement in just a few days. Your people helped me set it up. Within an hour the new one was doing what the old one had done. I called again. You overnighted another new one at your expense. I had your people set it up again. It has worked wonderfully well. No problems. The only problem was that I couldn't get my data usage to show. Your people could not seem to find that problem and I finally fixed it just playing around with it. That was the only issue.

I was very impressed with how quickly the whole process took. I have never had to complete an insurance claim for a phone before. The instructions were very clear and easy to complete. I couldn’t be any happier with how it all worked out. Thank you.

Very good service, new phone arrived the next day as promised. Phone looked as if new, and included return of old phone info and packaging. AT&T helped with setting up the new phone and making sure that all services were in order. Totally recommend buying the insurance.

I was referred by AT&T Rep. sales office because he reminded me I had cell Insurance. He told me where to go and it was friendly website and easy. I am very happy how everything went and phone was delivered on time. I will definitely referral my friends and customers to a AT&T. Thanks.

Great service!! My phone was received within the next day and I was really happy about that! Keep up the good work. Thank you! All my questions were answered and taken care of without a doubt. I was very pleased!!

Pleasantly surprised that for a replacement phone after my Note 4 got damaged, I received a Note 9. I just wished they would of sent a new instead of refurbished one. Then I would of gotten all the actual phone accessories I needed, instead I had to go and purchase them. Other then that, I love my Note 9!!