Asurion Reviews

HAPPY! HAPPY! HAPPY! THANK GOD I HAD ASURION! Very important! Make sure you have Asurion too! Don't leave home without it! Thanks Asurion, for a quick and easy claim. And well worth it! My stolen phone, replaced! Happy!

I'm happy with the phone and the service that I've gotten from AT&T. Hope to continue to get the service I've been getting with AT&T. Asurion has helped me ever since I've gotten our account and hope they continue to be genuine.

The only negative experience during this process was that my phone got stolen. The process was simple, fast, accurate and friendly. Thank you for your help! I am glad I had my device insured with Asurion, it definitely paid off.

You guys did a great job. Got my phone super fast and just like the one that was stolen! Thank You! You guys were very helpful, took the time to listen. Help thru every single step. I'll definitely recommend you guys.

Quick! Did not like getting a refurbished phone though. They do not tell you they replace your phone with a used phone. It does work like it’s new but it’s not the same. In the future, this is something that needs to be addressed.

The replacement process was fast, intuitive, and mostly painless. Way easier than I was expecting. When there was an issue with my claim they let me know and helped me take care of it quickly. Once my claim was in, my phone came the next day even though it was a holiday weekend.

The phone was perfect and everything went great. The only thing is the customer service rep I spoke with over the phone to help with set up was very nice but never called me back as stated to make sure my phone worked. All in all it was great experience.

Great response and timely shipment for a quick resolution to my issues. I was glad that they were able to remedy a bad situation and make it better in the end. In a matter of 4 days I had a replacement phone and was back I business. So I'm very happy with how it went. Thank you Asurion.

Very quick and efficient support after son was mugged and had phone stolen. New phone was shipped ASAP and arrived safely and even ahead of schedule. We appreciated the quick and easy process during a very stressful time and were anxious to have the phone situation resolved as quickly as possible.

It was amazingly simple and straightforward from the time I started my online claim to finishing the follow up with a call. The other factor is how quickly I received the replacement phone. I go the the phone the next day. This meant I was only without a phone for less than a day.

We are a small business that ordered phones for our employees. It was a large amount of phones, so when I picked them up from the store the rep put them in a large box to conceal what was in there due to the number of phones. When out on a delivery several boxes were stolen off the truck, one of them contained the phones. Since the phones were insured we called Asurion to place a claim (what a nightmare that was). The first initial call was great. The rep was helpful and took our information and told us what the next step was. I provided all required information. In the process of trying to finish the claims we had to call in. This is where the nightmare begins.

My phone was stolen after midnight one night. I used their 24 hour website to report that it was stolen right away. It was so easy to figure out and explained everything. I had a new phone in 2 days. So easy to use!

It was a super easy process filing my claim online. The system saved my claim until I was ready to pay my deductible and my new phone arrived just as expected within 24 hrs. Truly a great customer service experience.

It was good. The people were nice on the phone. Help me with my question that I had. It was a fast turnaround to get the new phones. The only thing is should be able to talk to someone faster. They do ask the same question.

Everything was fast and easy. No complaints! I have never had an issue when putting in a claim. Every person I have ever talked with has always been respectful, honest and realistic when it comes to what is going to happen. Thank you!

The price of the replacement could be less. I think with the price we pay for phone and insurance It should be lower. I hadn’t had my phone but a month. It was hard paying that for the replacement. Otherwise the promptness and helpfulness of customer service was great. It would help for you to also replace our screen protectors with our device. Once those are removed they are useless.

I have spoken to 4 different agents with Asurion agents over the past month. Everyone took my info and told me my claim was processed and the device would be shipped in a couple of days. I have repeated this now four times and my replacement still has not been shipped. So I am a CPA without home internet during tax season. These people are absolutely incompetent or they have been instructed to delay claims. If this is AT&T ProTech it’s my last with them. I will go elsewhere. Criminal deception here!

Response was quick and concise. Received my replacement device the next day. Customer service rep was easy to understand, explained the process and was very empathetic. Thank you for your help providing me with my new phone. Would use their service again.

I need to make a claim for my iPhone 10 (X) Max - the camera has cracked. AT&T wireless sends me to Asurion site to make the claim- as I do have and pay for the insurance- only to keep getting “website down for maintenance”. This has been a few days. I will be going into the AT&T store to figure out what to do.

Thanks. You were so fast. Blew my mind. In less than two days my husband was very impressed. Thanks so much for the fast service. it's very important to us. We really rely on our phone. Thanks so much???

All went very smoothly. The procedure went well. It didn’t waste any time getting my life back in order with my phone. I am pleased to have this insurance on my side. I’d gladly recommend this insurance to anyone who wants to feel satisfied.

Representative was friendly. Told her my issue which was ultimately resolved. But, twice she provided a suggestion to take the phone to a local site to repair a cracked screen, which was the secondary problem. My issue required a replacement phone due to battery not maintaining a charge.

If 0 stars would be possible that is what I would give. I paid $120 for insurance of my laptop. My laptop was $979. After it broke I was told that it usually takes 3 days for repair. It took them 5 weeks to find out they cannot repair. After that they gave me three options for replacement. All of them did not meet the the specs of my laptop (processor, SSD). Then they gave me one more (only) option. It took 4 more weeks till finally they sent the replacement. I emailed several times; and was told I will be called within 2 business days. Not once anyone called me. They sent me a refurbished Lenovo gaming laptop without ethernet, without number pad.

It was a simple process and I was pleased. I was able to place my order, and then I received the replacement phone in a very fast way. I did not have to wait forever. The cost was outrageous. That part I did not like.

Getting someone on the phone was a bit lengthy, but once I did the representative was very polite and answered all my questions and concerns. The email updates were great, being able to view the status of my claim and having a tracking number on the shipment. Overall great customer service, easy process and received the new phone quickly.

I applied online for the exchange. It was shipped same day. I had the device set up and running in less than 24 hours. Great process and very fast. I had almost zero downtime without my phone. I would recommend this service to anyone who has a smartphone.

Service was excellent. I received my replacement phone in no time. Also, what mattered most is knowing that my claim was being processed quickly. Phones are so important nowadays, so I truly appreciate the quick and efficient customer service. Thank you.

The service worked as advertised. Your team delivered the replacement promptly and the I am back operational. The replacement process was well defined. Your team was knowledgeable and helpful. Shipping worked. Return label was included. USPS drop off worked well. The entire process is a success. Thank you.

After the third time, it seems like finally, the last phone is working fine. I trust the Asurion company, but sometimes I don't know why is sending malfunction phones and is a waste of time to set up and return the phones.

I made a claim for a lost iPhone 6 and received a replacement upgrade iPhone 6s and a cover in 2 Days. I’ve been paying the insurance through AT&T and was not even sure what was covered, so I was pleasantly surprised when the replacement was only my deductible of $75. The phone operators were very helpful and thorough.

I work 12 hours a day, six days a week and Asurion made my process very easy. I don't have time to go into a store and wait hours. Everything was done online and it was very efficient for my busy schedule.

The only reason I’m giving 3 stars is because of the service rep I spoke with. She was not very nice. She seemed like she was in a hurry and kind of rude. Otherwise, we received our replacement device promptly and I was able to get everything switched over to the new phone quickly.

Phone died during use in my hands, contacted my carrier, contacted insurance and had new phone two days later. The most difficult part is doing everything with no phone. I use it for everything. Scanning and sending the ID documents took getting my kids to help me and use of their laptops and printers, BUT I totally understand why it’s being done and the reasoning behind it. Overall, an excellent experience!! Thank you for providing a VERY needed service!

If I could give zero stars I would. This is confusing and long, but bear with me. Last week I started a claim for my fairly broken iPhone 7 (could only use airpods to answer calls and camera didn't always work) and received a new iPhone 7 (we'll call this one replacement#1) within 4-5 days. Everything was peachy until the phone screen turned black and home button/side buttons did nothing (2 hours after switching my service over from old phone). I can't make calls, texts, get to home screen. The screen is black although it still "dings" when I get texts. I use my cell phone all day for work so this was frustrating.

It just took too long for it to come. There was a misunderstanding of when my phone was suppose to be sent off... Some of the information was incorrect, your Ausurions end... which caused a delay when the phone was supposed to be shipped, but everything else was great...

My iPad Pro was only two years old. There was a hardware failure and when Apple would not stand behind their product these guys did. So thankful that I had them on my side. The shipping was fast and now I am back in business.

They were extra nice and helped me when I didn't understand. They took their time. Did not hurry me. Allowed me to ask question and then explained them to me. I was glad to get a person that I could understand on the phone. What they told me that would happen with my replacement phone happen just like they said.

Not the first time I had to use insurance, but has been easy every time. They took care of the problem and helped me through the filing process. Shipping was fast and all materials to return the old phone were included.

I was able to put in my claim online without any issues. When my phone arrived I had no issues with setting it up myself. I was also able to track my package without any issues as well. The package also arrive quicker than I expected.

The response to my claim was Immediate; I received my replacement via FedEx the very next day (unexpectedly fast). Activation was easy after calling a Tech— I was up and running in no time. I couldn’t be happier with my experience with Asurion.

It was a great and smooth transaction and I am pleased with the replacement device I received. Also the agent that help me along the way was knowledgeable and reviewed all the info that I needed to satisfied my decision for the replacement device.

Excellent customer service. The time it took from first contact until I had the new phone was very small. Phone was packaged extremely well. I was very pleased with the price paid and the equipment I received. I will recommend Asurion to my friends.

Fast and efficient service. I submitted my claim and you replaced my device immediately, within 2 days. I am happy I have the insurance coverage. You made it easy to return my phone by providing the label and instructions.

Phone got here in less than 48 hours and was delivered on a Saturday. So far no issues with phone. The process was simple and quick. The AT&T people were also helpful in deactivating lost phone so information could not be recovered from it. Hate losing a phone but the process worked good.

Happy with the experience. It was a little frustrating in that 3 times I thought I was finished, only to get another email. How about one email with one long form? It was like an episode of Columbia; “...just one more thing, sir.” But I was very pleased with how quickly the phone arrived. My daughter needs it for work. Thanks much.

Phone got stolen and they took care of it without any problems or delays. Shipping was FedEx next day. And I didn’t even have to be there to sign for it. Phone came preprogrammed with my number. All I had to do was restore my last backup and I was back to normal life.

My experience with Asurion was great. You handled the claim very well. I was very satisfied with everything. Thank you so much, very fast and prompted service from beginning of claim to the end of the claim so as I stated am very well satisfied. Thank you.

My son damaged his older iPhone and we made a claim. The original model was not available but the Asurion representative was very helpful in explaining the model iPhone they would be sending us. We received it, and it was easy to set up.

The entire process with easy. The Customer Service Rep was professional, sympathetic and helpful. My only objection is that I was not told I was going to have to pay 225.00 for my replacement until after the process. It would of been good to know beforehand to make a better decision.

Took my phone into my local AT&T store. My associate immediately recognized that I needed a replacement. I followed the simple steps to make the claim. I had a replacement phone the next day. No questions. Very good instructions and everything I needed to send my broken phone back.

The Asurion tech came out to my work to fix my cracked screen, so while he was fixing it he put the screen back on and came up to me and said that the bolts are stripped. He looked worried like he knew he just messed up my phone. He said he hasn't ever seen this problem so he gave me the Asurion phone number and told me I need to call them and tell them what happened, but he broke my phone so I don't have a working phone to call them and then he just left... I have no way of contacting anyone about this problem because he broke my screen. It doesn't turn on or anything. So now I am stuck at work until 7 with no ride home, no way to call Asurion or anything. Very disappointed with Asurion, will never recommend them to anyone or use them again.

The process was fast and very easy. I had no trouble replacing my device. My phone was brought to me on time without any problems, I have never had such success with a company before. I would definitely recommend this service to any friends.

My replacement phone came the next day. This process was the quickest and easiest. The customer service person was very friendly and helpful. The whole process took only minutes. They even sent tape to seal the box for my return. That was very thoughtful. I would definitely recommend Asurion.

We lost a tablet and Asurion was great to work with in replacing the tablet in a timely manner without a problem. Use of the websites (Verizon's and Asurion) was straightforward and Asurion provide a return mailer in case we found the misplaced tablet.

Quick, easy and professional, for the iWatch; which had a cracked face. Don’t like that for the second item, a Galaxy phone, requires that we print a form (don’t have a printer). When we called and spoke to a human to discuss alternative, she was not friendly and not helpful. Not sure how we will address this problem.

I filed a claim for my iPhone with a cracked screen. The whole Process was very quick and easy and I received my replacement phone within 48 hours. I had no problems and would recommend to anyone to have their devices insured.

Very friendly and service was easy to obtain. They took their time and was very patient with my order. Even though I had to send the first replacement back they were still nice and helpful when sending the other replacement out.

Excellent customer service, incredibly professional and knowledgeable, true technical experts. They provided easy to follow instructions for a quick resolve. This was such a pleasant experience, they answered all questions and concerns and made certain the device was completely operational, this level of expertise and efficiency are so appreciated!

While personally frustrated about losing my device, the process to file a claim for my lost but now stolen phone was seamless and the representative helping me on the phone was polite and reassuring. And even though I was out of town, I also received my new device within a day via overnight delivery.

The person that handled my call was very fast and efficient. No problems with filing another claim. The first phone had problems and she promptly handled the request for another to be sent. Very good :). Hopefully the replacement phone will be better than the first phone. Thank you.

I was very pleased with the service I had I like that it was convenient and I will rate the process 5 out of 5. The only disappointment I had when I faxed it and I haven't had any response and I had to resend it again.

Tech was clean cut, friendly and fixed the phone in a short time. He showed up on time. Was actually earlier than expected, but he did call to make sure it was ok to come by early. Not having to take phone to a shop somewhere was also nice.

Very easy claim filing. Nothing to it. Just fill out, click, and phone was here next day. Super easy. Super fast. Super speedy shipping. They do a great job with time filing and receiving your new device. Love this company. I wish everyone was this easy on returns & claims.

When my phone broke I thought the worse. I contact you and you walked me through the process very easily. I appreciate how fast and easy you made it to get my new phone. I would definitely recommend using you to a friend. Thank you.

Satisfied. They replaced my phone and helped me restore my new / refurbished one! The lady helped me on the phone talking me through all the steps to restore my phone! I would recommend this service to everyone whom owns a smartphone especially an iPhone! Thank you.

Asurion made replacement of a lost phone both pleasant and quick. I am very satisfied and will continue to insure my current and future phones with Asurion. The customer service rep was kind, explained the procedures and thoroughly described the process. I had my replacement within 48 hours.

Item was here before they said it would be. Great service and fast delivery. Item was package very well and had no damage. Package had all things you send the damage item back. Kept me informed about the package, when ready for shipment and ready for pick up by carrier.

I have to agree that when I talked to them and they make you feel that there gonna give you and support you on so many ways and even keeping us in the loop of it all. It's all perfect and they will give us with a surprise so just count on them Asurion.

Received phone as promised and setup was a breeze! Very highly satisfied with all the instructions and help switching from the broken phone to the new one! I did this in less than a half hour with absolutely no problems! Now all I have to do is put broken phone in box, attach pre-paid postage sticker and mail it back!

All agents are wonderful and professional. I received a new cell phone the very next day. I called for help to update my new phone and they were great and patiently guided me through step by step. The only downfall is, replacement cell phones are not of good quality. They are refurbished and like a used car, a week later problems starts. I had two replacements in one month. I gave up and now, I’m letting this one go. Guess is best to just buy a new phone. Thank you.

Super fast and easy to get my phone replaced, thank you!! The person who helped me restore all my data was also super nice and patient. For some reason I got a discount on my deductible as well, which really helped because this is the second time in 6 months that my phone has been stolen and it is still really expensive even with insurance.

Everything went smoothly... thank you once again!! I will recommend my family and friends!!! I know they will not be disappointed. You had patience with me and I am forever grateful, losing a phone is not easy. But you made replacing one 100% EASY.

I had made a claim a long time ago and was very worried about making one this time, but the person I contacted was very helpful. Everything got solved really fast, and they called to help me set up everything. I am very happy with this experience.

Service is excellent. I'm very satisfied with all my experiences. The only reason I'm not giving 5 stars is their random questions verification process. I've replace 2 devices and haven't been able to verify it's me with the random questions asked and have to upload and download documents and ID pictures. Fix this and you have 5 stars every time.

This was a very easy process. Thank you for a great experience. My phone was replaced immediately, and the deductible was reasonable. I will absolutely get insurance on all my phones in the future. I even got an upgraded phone. Fantastic!

Phone came by 2:00 the day after claim was filed. Great service, great phone. The phone was well packaged with return of old phone supplies. Everything was made simple. No hassle at all. I would highly recommend this service.

Excellent service. Replaced stolen phone. New phone slightly damaged in shipping. Wasn't concerned however small chip began to spread from the top corner to the front screen and accross the back. Insurance with Asurion has the best service. Well worth the cost for the peace of mind. Thank You.

Updated on 04/14/2019: Hi Asurion. You don’t even reply as I had already given you all the details you want... I had written a review on Feb 17 2019. You responded asking for details. I do reply with all details and then you never reply.

AWFUL experience with Asurion, my phone was stolen on Christmas eve, a Samsung Note 4, when I filed a claim they would not give me a comparable device to my Note 4. They gave me a Samsung S8 instead. Just recently my husband had his Note 4 stolen. He was given the option of a Samsung Note 5. I contacted Asurion. They were AWFUL with their customer service, they said when I accepted the S8 it made my phone a permanent S8 when my phone was stolen I needed a phone immediately. Asurion knew my device I had. The difference between an S8 and a Note 4 or 5 is significant. I feel ripped off by Asurion. They had the opportunity to make this right instead I got the runaround I feel ripped off.

Awesome customer service. I was impressed with how fast the process was and the speedy delivery of the phone the next day. I honestly expected a long drawn out process. That wasn’t the case at all. I would highly recommend the protection plan.

Found the experience relatively simple and easy to follow. Customer support staff was helpful, knowledgeable and professional. Instructions were easy to follow and except for an initial delay in receiving a replacement unit, all things considered things went fairly well.

This was my first time losing a phone and I was petrified. They made it easy and I am thankful that it wasn’t a grueling process. Shipping was fast and the customer service in between made me feel more confident that things would resolved.

Easy to file claim. Everything was just as it said. My issue is fully with my carrier. And completely dissatisfied. I've made them completely aware that everything ASURION stated and did matched up and the follow through was on point. For no reason whatsoever, does my satisfaction being completely nonexistent lie on the part of your company. Thank you for a job well done!

The handling of my claim was done quickly and professionally with the help of Jenny ** of AT&T who handled submitting my claim. Would recommend to everyone to take the coverage because you never know when the unsuspected will occur.

This was the easiest most efficient process ever! We submitted a claim on Sunday evening. By Tuesday afternoon my daughter away at college in Boston had her phone in hand—completely set up. We live across the country and it is important to maintain contact. Thank you for making it so easy!

Completely happy with my experience. The process was fast and easy. I did not have any problems in the process. I thought it was going to be hard to get a new phone but they made the whole process really easy. I am just happy with my new phone.

Easy and fast resolution! I had the replacement phone in 3 days! Awesome! Very happy that I had the insurance coverage with AT&T! Definitely recommend having the coverage in the future for future phones! Why take a risk? Protect your investment!

Super easy to make a claim. The claim approval was quick, and replacement phone came quickly, as well. They also sent a return label and instructions on the return process. Overall experience was great, we would definitely recommend Asurion to friends and family!

Great, fast experience. Thank you so much. I got my new phone in one day. Didnt really leave it in the best, spot safest spot when dropped off at my house but I'm glad I have cameras to watch it all day.

I was pleased with the service I received when calling and then I received my phone the next day. The process didn’t take long at all. Everything was explained to me very well and made sure I understood as well.

I did this all online. I contacted my insurance. Within a couple days I received a box with a new phone, return label, return invoice, packing, even tape wrap stall the box. Handed it to my mail carrier, she scanned the box & it was on its way. Easy peasy!

Could not ask for better customer service. So very satisfied. Thank you. Representatives took the time to listen and answer all of my questions and concerns never making me feel like a bother or an inconvenience. I could tell that their main goal was to resolve my problem.

Everything worked out great... We had a very good experience. The Sales Rep. Sam at the AT&T store in Atascadero was wonderful. I would definitely recommend this service to a friend. The Phone came the very next day and the transition was seamless.

We would recommend Asurion and iPhone insurance to friends based on our experience.

I was amazed at getting my new phone so quickly, less than 24 hours!! Taking it to an AT&T center for help was also a good experience... Lucas @ the Granada store on the mainland was super friendly and very adept at helping me... I believe that AT&T has stepped up its program in a great way. Thank you.

As usual you guys do amazingly great... I have kids and I have always needed you and you are always there. Thank you. Everything was done online even the submitting of ID and affidavit, which was great! Thank for the improvement of your services constantly.

I had my replacement phone 2 days later! Great service, prompt delivery... What more can I say? Thank you Asurion!

Needed to replace my iPhone 7. Between AT&T and Asurion, my experience has been GREAT, thus far. I am hopeful to have ALL necessary actions completed ASAP, so I can complete the last step required; clearing 'old' phone and mailing it in.

I am very happy with how easy it was to file my claim. I called my claim in and was helped over the phone by a customer service lady named Ann. She was super friendly, helpful, and took care to answer all my questions even double checking any to make sure she gave me the correct information when needed. I was given two options to chose from, a gold 16gb phone or a rosegold 64gb phone. I went with more gigs and since the phone is pink it was a win/win for me. It was easy to submit my claim and the customer service level was excellent. It definitely made the hassle of replacing my phone a bit better. I just received my new phone but haven’t hooked it up yet. It looks good and I’m happy with my choice so far.

Top rate, no hassle and very professional experience. Highly recommend for anyone with an iPhone 7 that Apple will not honor when they have a manufacturer defect. The process was simple, the phone arrived when they said it would, and the return process was a breeze, friendly and professional folks at this company.

My iPhone stopped allowing me to make calls and take calls and so after getting advice to request an insurance claim came some anxiety about the transfer from old phone to new phone process. But, it went very smoothly. I received my new iPhone the next day (on a weekend no less), and the migration of information (contacts, texts, notes, calendar and photos) went easier than I thought. And, the pre-packaged box and labels made it so simple to return the damaged iPhone once I had the new one set. And, the customer service call on the day I received the new phone was very helpful. Thank you.

I am very happy with Asurion. They always do the great service. The moment I submitted the claim the response was very quick, and really thank them for doing the best support to us. I would recommend this to anybody. I did the right decision that I took insurance with Asurion. I don't think anybody could beat them in responses as Asurion do.

We received the replacement cell phone very quickly and to our satisfaction! The deductible was kind of expensive considering we have not ever made a claim in many, many years! Also had a great experience at the local AT&T store. Would recommend this provider to other people!

Amazing service. I'm so glad I chose AT&T as my new carrier! I will definitely be recommending you guys and your amazing protection plan to all of my friends and family. I actually was able to talk to a "live" person lol! I'm super satisfied!!! Amazing customer service.

Great customers service and very professional. Agent made my claim a very easy process and answered all my questions. I’ve also received my replacement handset at very timely matter. Highly recommend Asurion to everybody who in needs of handset insurance!

AT&T service and support are very well with me so far. Quickly solved my issues that were no problems and satisfied me. Once I have any damaged devices, I would get new replaced one. I appreciated their business. AT&T is rated 10 plus.

My phone arrived within 1 day with no issues. I had an S6. It was replaced with an S7. The rep on the phone was very helpful and informed me what needed to be done, so there were no surprises. I was a tad disappointed that it was only an S7 and that I had to pay$75 but hey...

Always very efficient with quality of care and quickness. Never have any trouble with receiving or sending product. Awesome % with deductible. Also, so easy with submitting info online and not having to deal with a customer service phone call.

I recently had my phone replaced due to water damage. “Lovera” ended up helping me get all of my photos, videos and contacts restored. He was kind, patient and professional... a pleasure to work with. I still need help getting my Emails restarted!

You guys did a great job. It was easy to do my claim and it was even faster to get my replacement phone. Then the customer service that help me to activate the phone was a really nice person with a way to explain the steps for activated the phone. Thank you.

My phone fell out of my purse and busted on concrete, shattering both front and back glass. My phone was replaced with a 50% discount because I had been accident free for more than a year, and I received my replacement phone in only three days. It's also much easier to transfer all data now with Smart Switch, so my new phone was ready to use in just a few minutes. Excellent customer service and I am very satisfied with my experience.

After Apple denied fixing my iPhone 7 two separate times with two different reasons; “third party parts in unit”, and “abuse” to my in perfect condition phone with no third party parts, I called my insurance after Sprint told me that I would have to pay to replace it because Apple denied it. Asurion is replacing my phone for me free of charge. Thank goodness for insurance. I was very satisfied with my experience with Asurion.

About six months ago, I cracked the screen on my cell phone that was insured by you. You covered it and I received my replacement in fantastic time! About six weeks ago, I dropped my phone down a hole in the ice while ice fishing. Once again, you were super fast getting me my replacement. Unfortunately, I made two claims within a one year period. I have been paying insurance for my phones for around 15 years and have only used it twice. I would like to believe that only making two claims in that much time would account for something. My coverage has been cancelled. Now, if the phone itself fail, through no fault of mine, I no coverage. Are there any options for me to regain coverage?

Filed a claim on 1/19. I was told there will be a kit shipped to me. Waited till 2/4. Reached out to support. Find out box never shipped. Was assured it will go out the next day. 2/15 reached out to them again. Was told it will not ship. It was not something they send out. I would only get a label and would need to pack it and ship it to them. Even so, I was provided with tracking # the first time. It's just that box was never shipped. To this day I don't have resolution. Was told someone will get back to me. This was escalated so someone will get back to me with 1-2 business days.

Asurion is a joke. Trying to get my moto z2 force replaced. All I get from them is excuses not solutions. They apparently don't have z2 for replacement. They want to offer me a LG phone or a Samsung. Well I bought a Motorola not a LG or Samsung. If I wanted one those I would have bought one. I chose the moto for the mods. So I am expected to cut my my losses on what I spent on these expensive mods. I asked them how I was supposed to use these mods on these other phones. As you know I CANNOT. So how are these comparable phones. They ARE NOT. It is the key feature. Comparable phone. Upgrade me to a moto Z3. They will not do this. They keep telling me there is nothing they can do.

Rushing to an appointment, while loading the car, I put the phone on the car forgot drove off. I heard a crash. My life is on a phone, that weekend I was waiting for a friend to call and let me know they had a safe trip. Thanks to Miss Keshia and AT&T, for quick turnaround and that warm voice, I felt better, Monday am, we had a phone. Thank you Lord, for AT&T, AT&T is the BEST.

I love my iPhone X. Never had a problem until I was getting gas one day and some unknown person snatched it out of my back pocket as I was going in to pay for gas. Called AT&T, had my line suspended, then contacted Asurion and they rocked! Filed a claim and within 2 days had my NEW phone up and working!!! Thanks Asurion. Y'all are the bomb!

Thank you for your quick response and delivery of my phone replacement. It was worth having the insurance. I accidentally dropped it in the lake and I did get it from the bottom of the lake and immediately took it to IPHIX to try and salvage it.

The service I received was fast and the customer service agent was very helpful. Once I received the new phone I had to call and get support and she was very polite and helpful. The overall experience was very good.

I was really pleased working with Asurion team members via the live chat. I also had the opportunity to work with team members via the phone when we had an issue with the set up with phone, their professionalism is to be commended.

I made a claim on Friday evening and received the new phone on Saturday morning! Very easy to make the claim and it was fast. I’m so glad I got the insurance! I recommend everyone to take the insurance if offered.

I filed a claim when my phone was stolen. A new one was supposed to be delivered next day but they put incorrect shipping info (despite my confirmation of correct name and address) was used on the package and it was unable to be delivered via FedEx. When I contacted Asurion, they would not contact FedEx to rectify shipment as FedEx recommended and instead insisted policy was to do a reshipment. However, they also claim policy was that reshipments did not have to be processed in the same time frame and I would have to wait up to 3 more days to receive my phone (now totaling 4 days.) I could tell they were reading from a script and would not acknowledge the mistake on their part. No one has been able to give me a straight answer on when my new phone will come. Not impressed considering the $34.99/mo fee paid through my AT&T bill to have next day delivery.

Everything during the claim process was very easy and the phone was delivered in a timely manner. It was way better than I expected. I would definitely will recommend Asurion to my friends and family if they don’t haven’t insured their devices. Thanks for a great fast reliable service, very satisfied customer.

I had a broken screen on my iPhone 8 Plus. A tech was sent to my house and replaced the glass. It worked fine for about 2 weeks and then there was an issue with the screen. I contacted Asurion again and they sent me a new phone! I called on Friday and had the phone by Saturday! Great customer service!

Received the phone the next day. I only had a problem on down loading my texts and that was all me. I am so glad that we had Asurion Ins. They are the best. We have them for other things and had to replace so items.

Fast and prompt service. I would definitely recommend this website and carrier to my friends and family. My cellphone was broken, I called Asurion about it and within two (2) days I had a replacement cellphone. I ordered a protective case to prevent a cracked screen from happening again, but if it does, I know I am in good hands. Thank you.

From submitting claim online, reactivating phone to mailing instruction everything was super easy to follow. I would highly recommend having the insurance on your phone. Best part was since I hadn’t made a claim on my phone before it had a decreasing deductible so I didn’t have to pay a full amount.

The representative was very helpful and easy to talk to. She handled my issue in less than 3 minutes. She knew exactly what I needed and how to handle my problem. My replacement phone arrived in less than 48 hours. Great experience.

Everything went really smoothly. The customer service reps were understanding and cordial. I got my phone in a timely fashion. I'm just glad I don't run the risk of cutting my fingers on the damaged device anymore. Thank you for everything!!!

I went to the AT&T store in Russellville for help with my iPhone. The young man, Andrew was very helpful. He explained there was a $100.00 deductable on my ins. for the new phone. Kind of high but I said ok.

I received my replacement IPAD very quickly and it was easy to send back my broken one. The set up process for the replacement was quicker than when I bought my new one. I highly recommend Asurion. The process was quick and easy. Thank you!

The young man was very helpful! Very impressed with his service! I received the new phone in the mail the next day. I would highly recommend this young man again and again. Please feel free to call me as a reference for your new phone replacement services.

Prompt (sooner than prompt) delivery. Tech support was delightful, solved both issues quickly and professionally. I was more than surprised and satisfied. Whenever I hear a negative comment about Asurion, I will be sure to let them know of my experience.

Every person I spoke with was helpful and courteous! Excellent service was provided in a timely manner. I appreciated the time each person took to help set up the new phone and make sure I was satisfied with the service and could perform all tasks associated with my phone.

Everything went smoothly & the new phone arrived promptly. Box contained new phone, instruction booklet with step by step instructions on how to upload data from old to new phone. They sent you all the packing materials needed to send the phone back. Process was quick. I recommend to anyone.

Once my business account was recognized it went very smoothly and the new phone was sent promptly and is working well. The return label made sending the damaged phone back easy also. The new phone also corrected issues I was having.

Insurance claim handled with minimal issues. The online process was a little sluggish and did not provide completion of the claim. When I called in to follow up with an associate several days later, The associate completed the process and I had my phone two days later.

Asurion did an awesome job. I was told it would take about 24 hours to receive my new phone. I placed the claim late Friday afternoon and Saturday morning FedEx was at my door with my new phone. Now that’s what I call service.

Very easy to work with. Fast delivery of a replacement phone. Great experience. Thankful I had mobile insurance. They made it very easy to send back my broken phone even providing the tape to close the box and a prepaid postage label.

I have no complaints. Defective device was replaced quickly. New device works great. Website was easy to use. I received email with tracking info promptly. I cannot ask for better service. I would most definitely recommend friends and family use Asurion.

Easy process, quick shipping, flawless. Very Happy the Great Service. Easy to Return old damaged Phone. Online service is easy and quick to file a claim. Takes 1-2 business days to deliver to your doorstep. Great insurance for the pay???

My wife’s screen needed repair. The phone worked normally but had a cracked screen. Asurion sent a technician the next day to repair it. The screen looked great but the phone wouldn’t operate properly. Over the phone Asurion attempted to correct the issues but it didn’t work. They then sent out a replacement phone that we had in less than 24 hours! Very impressed with how Asurion stands behind their work.

Filing a claim was super simple and a replacement device arrived the next day. Transferring my information to the new phone was also really easy and I was able to erase and package up my old device and ship it right back. Thanks of course to the easy to follow, step-by-step directions. Thanks!

You provided me with excellent service and solved my problem promptly. I was assured that my replacement phone would be here by a certain time and was done so. Also helping me to activate my new device was much appreciated.

We exchanged a phone that was accidentally dropped. The insurance is really worth it. I had absolutely no problem at all with filing a claim. Thank you very much for making instructions clear and easy. I would recommend Asurion insurance to everyone.

My computer was blinking out and they supposedly fixed it. Two months later, doing the same thing and now no computer!! They will not fix it because the warranty is off now! DO NOT buy any products from Walmart with an Asurion Warranty.

I had my phone stolen. Filed a claim online early morning. It was processed by end of day. I received my phone the following afternoon with a free case. The case was a simple clear case, but it helps if you didn't have an extra one laying around or until you are able to go buy one of your choice.

It is a relief when you know that your problem is resolved in a timely manner. We never had any problem dealing with the company before and I do not anticipate any in the future. Thank you for a good service.

Excellent even when my original iPhone didn’t hold its charger. Therefore, it was replaced with no questions asked and since I received my replacement it’s holding, it’s changed and it’s must faster since it’s 64 GBs and I would remind everyone to get insurance for any device that they have because its insurance is worth have. It’s replaced your devices anytime that they are lost, stolen or misplaced of damages. Thanks for your cooperation.

The representatives that called me were very good and called me back when they made commitments. Very happy with the phone people although AT&T as a carrier on my island has limited towers and my phone calls are not always successful.

Replacement phone seems brand new & they even helped me activate my replacement phone! Had to wait a business day for it to come by mail, but it got here in a timely manner with shipping time. Thank you.

Did great. Got my new replacement phone the next day. I was very happy by the quickness with the agents help and the fact that my new phone arrived by the next business day because I have a child who has special needs so my phone is my Lifeline so being without it makes me very nervous. Your help was deeply appreciated.

Phone had been stolen on a Monday night at airport. Called first thing Tuesday morning. Phone replacement delivered Wednesday Morning. Then had glitch on that phone. Called immediately and that phone was replaced overnight. I suggest everyone should have Asurion Insurance. Thanks Asurion!!!

The Verizon store here charged me 20.00$to "help" switch phones. I already have a poor option of their inadequacy of messing with older customers. I learn the hard way. Just should have followed Asurion institution instruction. They were excellent. Took store guy 3 hours to do what you said 15 min. Anyway I thank you much so far for rebuilt phone.

Fast efficient service. No complaints at all. I would recommend the service to anybody. Back to normal!! Fast return process of damaged item. Very fast dispatch. Packaging was undamaged and protected the new device very well. I am glad that AT&T use Asurion.

The shipping was very fast, with very good customer service, the box came with the label for return shipping and tape to seal the box. There were no issues during the whole process, Asurion has really stepped up their game lately.

The representative was very knowledgeable and helpful. She was able to help me identify my item to my AT&T account, and once she found the right info, the claim process was very easy & fast. It was extremely fast that I received my replacements the very next day. Very satisfied.

I was very pleased with how quickly I received my new phone. Was up and running with the new phone in less than a day. The associates at AT&T were very helpful and efficient. I would be happy to recommend AT&T to others and glad that I had insurance on the phone.

Customer service folks were helpful with the getting us through the process. We did not experience hassles in the claim process. We got the new phone in a timely manner, within the date it was promised. Return process was easy.

Excellent and easy to process my request. I was able to submit right from my tablet and received my replacement phone in a few days. Awesome experience. I like the mobile protection from AT&T but I don’t see the value of me paying $35 for all my devices when the deductible only lowers after 6 months. I would rather it lower on each device separate even though it’s on a family share insurance. I will probably drop my insurance because of this.

I was confused by the website and did not realize I was ordering a replacement phone. I did not want a replacement phone, I just wanted my cracked screen fixed. I called customer service to talk to them to find out if there is a store close to me I can take it to get it fixed. Customer service told me they could not tell me anything because my claim had been processed. Which is total BS. Your customer service people need to be able to search by radius around a person's location. Finally I just called stores in Pensacola and apparently there is nowhere in the Florida Panhandle that Asurion partners with for screen repair. Instead of paying $300 for a refurbished phone, it is cheaper for me to take my brand new phone in and pay the $129 to get the cracked screen fixed.

Very expedient service. From first contact, to delivery. I hope I don’t need the species again, but if I do, I will not dread having to work with Asurion. They’re truly a please to deal with, and take the stress of having to get another phone completely out of the realm of possibility.

The representative that I talked to was very kind and helpful with everything I had and needed to do. The process was easy and didn’t take long. They called and checked on my recovery and to make sure I didn’t need more time off. They also made sure I was back at work with a full recovery.

This has simply got to be the worst example of customer service I have ever experienced. Long wait times, misleading and inaccurate information that was given in writing. One can't help but wonder if this isn't intentional. Simply put on Dec 18th 2018, I was granted a refund and told the refund would take 1-2 billing cycles. Well guess what hasn't happened? This is the first time I have ever dealt with Asurion and I have to say my experience is either a fluke, or the reviews on this site are heavily filtered. Details can be found below.

Everything went great. I requested Saturday delivery... but then was notified by the carrier that due to aaa airplane delay... my shipment would arrive Monday. I was annoyed... but NOT Asurion's error... I would NOT be home Monday to sign. I was freaking out. I would have shipped it to work had I known it was coming Monday. But somehow... thank goodness... it DID arrive on Saturday.

I was so grateful with AT&T crews of Justin & Austin on Brownsboro Road taking the time to help me with several options for my old LG5 phone. I'm please with my new Motor Z. The shipping was very fast which it arrived the next day.

I am appreciative with my experience and the service provided me during my visit at the AT&T store. I have no problem with how I was treated although the wait was a little longer than I expected. I did need to create a iCloud password to retrieve information from my lost iPhone.

Finally got a phone that is hopefully working well! The first one didn't work. You guys are great! Professional and prompt! Love doing business with you... Btw, please change the spelling of my first name in your records. It is ADRIAN... Not Adrien. Thanks again AT&T for a great job!

Asurion representative was very helpful. I was kept up to date with the process. We received the replacement device very quickly and I was able to activate easily. Asurion provided paperwork that made it easy to send back the broken phone. I would highly recommend.

Asurion not only resolved my lost phone issue they overnight it to me where I received the next day. There is also a reduction in the Deductible amount as it goes down per month that the insurance is paid so instead of $299, my cost was $149. Way to go! Thank you!

Process was simple once you get all the right info. Wasn't able to get my receipt for replacement without my company's Verizon PIN. No other way to authenticate even though I paid with my own credit cart. There should be other ways to verify.

AT&T representative helped me out with his professional attitude and knowledge. One of my phone was cracked and became unabled to use. The replacement phone was on time, everything had worked out. The replacement phone had took only a day to receive. After called AT&T representative which helped step by step instructions and stayed on the phone until the phone was back working. Thanks so much for the time and help. I would recommend this company. I appreciate the professionalism and care. Thanks again.

Asurion makes replacing a phone easy and fast. It is worth every penny to carry insurance. My husband is in construction and is not easy on cell phones due to his line of work. When he damages or loses his phone he has another the very next day.

My iPhone 6 would shut off intermittently. Assurance sent me a 6S in place of my phone and I received it on the second after filing the claim. Great job and I'm so glad I am using Asurion. It's very much a good insurance for phone troubles.

Received phone in a timely manner, and was able to figure everything out! The directions were simple to follow and I was able to transfer everything over from what would of been on my old phone. I would recommend this service.

Fast and accurate and I would recommend to another customer to have their phone fixed. It was simple enough to figure out online and was able to get my new phone the next day. Thank you again Asurion. Again thank you. I would do this all over again.

My phone arrived quickly, it seems to be working great, same issues I had with bluetooth with my last phone, but I'm thinking now that's just the first gen Pixel that has issues. It was packaged well, happy to get the accessories. Customer service was super helpful. I'm very happy I got the insurance.

Very easy and fast. Everything was as expected. The online site was easy to navigate and quick to complete. Phone was here within 48 hours. Deductible is figured according to how many claims you have had in the past 12 months I believe. It might be nice if there was an option to pay your deductible with a card other than having to charge to your monthly bill. Thank you.

Online was able to see my deductible, requirements and procedure, even when nobody was at home, they left me voice mail with the near FedEx place to pick up w/ the number. Bring me discount for the time without claim and even an accessory. Grateful.

Getting a replacement for my iPad was a quick and easy process, the employee at AT&T was very helpful, and even helped me set up my iPad. My replacement iPad is working perfectly, although I am sad that after this model, Apple no longer makes the Mini.

You guys did great. It was fast and easy. I wasn’t without a phone long. The filing process was fast and easy. I would recommend if you have a phone through AT&T to get insurance. Thank you for being so helpful in me getting a replacement phone.

I although a little pricey, I would recommend insurance coverage through Asurion. I couldn't load the online claim form, so I called instead and the help I received was great. No regrets, just fantastic service. Easy to get the claim for a replacement phone completed and the new phone came quickly.

Excellent customer service. Claim was very easy to file and the process was very quick. I received the replacement item the very next day. I’m sure glad I have Asurion???. You should definitely give them a try, I guarantee you will not be disappointed.

Incredibly seamless insurance experience. Phenomenal customer service and support, expedited replacement product shipping with paid return labels for postage in the case of replacement/return devices, and a very user friendly website. A great experience across the board. I absolutely recommend this process.

That I was able to have my phone replaced quickly. Especially when I just recently purchased my phone. Not too mention the low deductible I paid. I have had no issue so far regarding my new phone that I purchased from Verizon.

Put in my claim for my phone. Options are through website or call it in. Accidentally dropped it and cracked the screen. I went through website, easy to understand and no hassle. Directions explained the procedure. Questions answered. My claim was approved and informed me my new phone is being shipped. Received replacement and shipped off old one.

Fast dependable and reliable customer service. Easy to understand insurance terms and warranty information. We received the replacement pretty fast. I guess that's why we've paid for over twenty three years to AT&T. We have always been satisfied with this company. Thank you very much.

The process was seamless for creating a claim through set up of the replacement phone. I was able to start the claim online at my convenience. My replacement phone was shipped the same day. When I called to authorizer the phone, staff were very knowledgeable and helpful.

The representative was very efficient in providing information to me. The replacement phone was promptly received by the next day as promised. I would highly recommend taking out insurance on all devices. All my questions were answered and I felt very satisfied with the service.

The service was great and timely. The phone arrived overnight which is what we needed. We were also able to get the help we needed from the Verizon store. It was turned on and the information came over from the previous phone.

Asurion did everything they told me they were going to do. Awesome! Service was fast, the staff was friendly, courteous and knowledgeable, professional. I would recommend Asurion to my friends. My device was shipped in 24 hours. So far so good. Asurion keep doing positive services.

Phone replacement for phone that had shattered screen and was inoperable. Customer service was great. Fairly easy to file a claim. I would recommend this service to anyone. Glad we pay the monthly fee to have this just in case.

Every detail happened just as it was stated during the phone conversation. The phone arrived on time just as promised. And the gentleman that helped me set it up was very knowledgeable. All went just as was expected, great job.

My I phone 6 got wet, would not power up, I feel sure I have lost all my pictures and personal information... I have requested that upon receiving my wet phone that a Rep from the insurance company to save if possible and send to me, or delete the content of my wet phone, And I think if this happens that this company truly is worth every cent we pay them. So far my experience has been great.

Good, fast service. Wish deductible had been lower. Sort of an accident. Forgiveness for first time. That being said, rest of service was good. Also wish there was more should for color of phone. Would recommend.

My Apple Watch broke. I called Asurion and made a claim. They had a new watch at my door in less than 24 hrs. My watch was a series 3 and it was replaced with a series 4. The whole process was very easy and I couldn’t be happier with the way Asurion handle my claim.

My iPad was lost or stolen during a recent vacation. Within 24 hours of contacting Asurion a brand new iPad arrived and they contacted me to assist getting it activated and restored from a backup! The entire process was simple and smooth and absolutely hassle free! I was extremely satisfied with my experience with Asurion!

Everything went smoothly as possible. Filed my claim, phone was here the next day. Didn't have any issues restoring my device. I am very happy with the services that were provided and would recommend them to friends/family. Thank you for all of your help.

Quick and reliable service, very happy with how easy it was to get a replacement phone. It was also very easy to transfer old phone to new phone. I am so grateful I had this protection plan. Thanks for such great service.

Very excellent service! Although it was late in the day new phone was in my hands within 24 hours. Filing out the claim was quick and simple with no side steps to go through. I would recommend all new cellphone buyers to opt in for Asurion’s Insurance!