Asurion Reviews

Great from the beginning call to my delivery. The person on the phone was pleasant and personable and helpful. This was fast and accurate service. I was pleasantly surprised at how fast my device arrived. The information provided about how to get started and transferring information was also helpful.

They got me my phone very quickly and painlessly. The only problem I had was scheduling an appointment for the phone. I was put on hold for over 30 minutes before I hung up. I don't know I was going to be put on hold when I scheduled an appointment.

The service person on the phone was so nice and helpful!! Every step of the way was well laid out and made returning a piece of cake. The phone came super fast so we were able to get back on track immediately.

My old phone was not working correctly and the Rep checked my profile and realized I was covered by insurance so he ordered an updated phone and it was delivered to me the next day. Excellent customer service! I love the new phone. Thank you.

I am so glad that I bought this policy with this new phone. The process of filing the claim was much easier than I anticipated. Our new phone was sent to us very quickly. Arrived in perfect condition. The customer service team was very helpful. We are very happy with the new phone. Thanks.

Everyone knowledgeable and very helpful!!! Wish I could get my other phones insured and not worry about them Filing at any time. Hope to get an offer soon to insure all my phones.... Guess I will have to wait for the offer.

As business owners and this phone being our main contact number for the business, we were thrilled with how fast you were able to mail out the replacement phone. We had a few messages waiting for us and were able to get right to our customers.

My daughter had dropped her phone in water. Called to see if I could get a replacement & they shipped it out & got it the next day. They did an awesome job & I am surprised they did it so fast. AT&T is awesome.

I had a shattered. I Asurion and they sent out A technician to repair my screen. The screen was the wrong screen. I call Asurion back and I was told I would be getting a new device with then within 3 to 5 days but I received the device the next day so I will rate my experience a 5. Thank you.

Everything is very prompt. However, for the coverage paid monthly and the insurance $149 deductible plus paying off the device, I really do NOT feel that it is right to give me a "refurbished" device. I most likely should have just taken the loss and purchased a new phone anyway.

I was very pleased with how fast after talking to one of your employees the tablet arrived the next day. Thank you very much. I would recommend at and t to friends cause whenever I have a problem it is taken care of.

I didn't expect to speak to someone with so much knowledge, besides being super attentive, and patient. She displayed phenomenal customer service, solved all problems and answered every question. Would highly recommend, I cannot thank you guys enough for all that you've helped me out with.

Repairs were done very quickly. Received a new phone next day. Operator was very helpful and handled everything very quickly. When the phone arrived it was a new phone and not a refurbish one. All I had to do was put chip in other phone and turn it on.

They did very well. They ship my package to the wrong address two times before they got it right and sent it to my home address but really it wasn't their fault and once the address issue was resolved they got my new phone right to me!

Ordered the replacement phone on a Friday and received it FedEx on Saturday. I was very well pleased. Was very surprised to have received it on a Saturday. The replacement process was very easy and quick. I would recommend this replacement service for anyone.

The experience was fast and easy, no issues at all. I was able to quickly communicate my phone issues online. Notification was sent every step on the way until it was delivered. Returning the phone was just as simple.

Everyone was very nice and helpful. Got a new phone within 2 days!!! Was very pleased with everything they did for us!!! They cancelled the other phone right away and had another phone on it way in no times. Very happy with their service!!

I never have a problem when I submit a claim w/ Asurion, it’s always a smooth, quick transaction. The only thing I wasn’t happy w/ is that when I didn’t receive my replacement phone I called to see what the status was and they told me they cancelled my order because the color was out of stock. I should have Received a phone call, a few days without a phone seems like an eternity as silly as that sounds. As soon as that was corrected my phone arrived the following day.

The return process was very easy to follow and we got the replacement phone quickly. We appreciated the postage free envelope and how quickly I received an email letting me know the broken phone was received. The only part that was difficult was getting through to a person when we first called to make the claim.

Service was fast and my replacement phone got here sooner then I thought (next day). Set up was easy and customer service was very friendly and professional. They answered every question and I had and were very patience. Plus they gave me a replacement discount.

My first package was lost and then it showed up 2 days after FedEx documented they delivered it. The staff at Asurion quickly sent me a replacement (which I am sending back) but gave me help all along the process and everyone was very patient. The people I dealt with were kind and reassuring.

The service was accurate and fast. I was not even without a phone for a whole day. Everything was transferred over very and the best part I didn't lose any of my info or apps!!! Super happy!! Definitely glad I pay for the insurance. Totally worth it!!

Personnel informative and professional and courteous. Explained problem and was provided options. Left store with problem rectified and extremely satisfied with service. Answer: New phone and excellent service. Would highly recommend AT&T to anyone. Five star. A plus grade. Thank you.

There isn’t anything that I could say but positive things about the service I received. Everything was done professionally, timely, courteous, & everyone in your company deserves a thumbs up for the work they do. There’s not much more to say but thank you.

Recently my husband broke his Verizon phone and for our insurance through the phone we were directed to them. I have spent over 3 hours trying to get through to someone then called back the next day and a lady helped me and we lost the phone call. I called back and someone named Ivan told me I needed to fill out some form and get it faxed in. I said I don't have access to a printer/fax. His exact words "well you're going to have to figure it out." I then asked to talk to a manager and he said, "Why would you need to talk to a manager? They won't be able to help you either."

I tried to do online, but the phone listed for my son was several years old, I couldn't get anyone on the phone at all, tried several times, the only way was to do the online chat. So your phone customer service is terrible.

Awesome service, I'm never disappointed. The device came within a day and that was great. My son is very happy that he received his phone the next day after I put the claim. I will not hesitate to contact the company next time we have an issue.

Service was great, my phone was replaced the next day and it only took me few minutes to make the claim. I could’ve done it online and it would be even faster. So thankful I have this insurance. It saved me a lot of time and money.

Very quick service. We had next day delivery of a refurbished device that works awesome. The transfer from one phone to the next was very easy. Very satisfied as I've never had to file a claim for my phone before this.

They did an awesome job by replacing my my replacement phone. Thank you. I was pleased with what they did. They did a awesome job. Thank you AT&T insurance. I like to I like to thank God for everything I've done. Love it cover.

I was very happy with the way our claim was handled, and the quickness of receiving our replacement phone. The only complaint I have is your inability to record our street address in your database correctly. It is **. Your system keeps abbreviating Washington to WA. I've asked a number of times to have it corrected, and for some reason your system won't do it.

Could not have been easier. It took minutes to file my claim online. New phone arrived within 24 hours. Supremely clear/easy process to ship back my broken phone, everything included--packaging, label, postage--even tape to seal the box. Easy instructions to set up my new phone, and a toll-free support number with late evening hours I could have called if I needed it (I didn't). I didn't know what to expect, this was the first claim I'd ever filed. Made the experience of breaking my phone much less painful.

Am very much happy with the phone insurance and didn't regretted it. And I am ready to recommend others who don't have phone insurance. The request is simple and easy and once approved you will receive your phone within the next day. And this exactly what happened to me.

Very efficient and quick service. I had replacement phone in 2 days. Also was surprised to have a discount for the new phone for being claim free for at least 12 months. The online claims submission process was easy to use and convenient.

I have had bad refurbished replacement phones, back to back. I have paid for mobile phone insurance for many years, but never used it until about 9 months ago. I filed my claim for my defective phone (speaker wasn’t working) and received a replacement very quickly. I was excited I wouldn’t have to wait to have phone call capabilities again!

I received an email that my item should be here about 9:30am. It was actually delivered sometime after I left at 10:45, but before 1:00. There was also difficulty getting the claim started, but I am not sure if that was AT&T's fault, or a combination of yours and theirs. Other than those two snafus, everything went well. Thank you.

Filled out a claim for my Galaxy S6 Active which got dropped in a puddle and would not turn on afterwards.... 2 days later I had a Galaxy S8 Active to replace it... Very quick service!!! Very smooth service. I had Absolutely no problems.

It was a great experience, no hassles and they sent my new equipment fast. I got it two days later after filing the claim. I have all of my electronics covered by them. Plus they had someone call to help set up the new iPad that I got and they also upgraded it cause they didn’t have the one I had in stock. So that’s worth it all In itself.

I was able to replace my phone in one day. Service representative was pleasant and helpful. I was so glad to have the insurance which saved me a significant amount on my Samsung S9+. The local representative was also very helpful in getting the claim filed timely.

Very good service, very quick response, phone shipped overnight, very happy, about the service. Yes I would recommend the service to a friend. Done everything online quick, fast and no problem. All I had to do was change out the sim card. Phone received working fine.

Website was easier to use than previously. Had a new phone within 2 days and a courtesy call to help set up the device. Box had packing slip and tape for me to send back and no postage was necessary. Very smooth process.

The whole process was effortless and the customer service was the best. I was able to get it all done while on my lunch break without feeling overwhelmed so thank you for all that you do and I have spoken with other family members that will be signing up for coverage.

Replacement phone received in excellent time, and help in getting activated was also good. Had some issues at the end of the transfer from one phone to the other, but was able to work through them. The ease in the handling of the claim was good from start to finish.

Broke the iPhone and filed a claim. The replacement was there the next business day. Set up was so easy, just transferred everything over and send the damaged one back! Amazing response time and so easy to work with. A++++.

My iPhone 6 plus had a cracked screen, so I called to get a screen repair set-up and was informed that this was not an option for me b/c of the area in CA that I live in. I hadn't filed a claim in 19 months, so I wasn't very happy that not only did I pay the $8.99/monthly insurance premium ($170.81), I was now told that my only option for resolution w/ my broken screen was to file a claim which in turn was $25 more dollars than the screen repair option ($75 total) and on top of that I would also have to send them my old phone which I'm sure they'll end up fixing and repurposing to someone else for a nice profit.

The customer care agent was very good at getting my stolen device replaced. I really appreciated the fact that I was on vacation and they were able to ship my replacement device to the hotel I was staying at. I was also pleased with how quickly it arrived.

The people on the phone were really helpful and spoke Spanish. Getting my son a new phone wasn’t a problem at all. AT&T made the whole process easy for me and I got the new phone in less than a week, really good service.

I do not remember the name of the person that helped me, but she was very kind and helpful. She answered my questions and handled the situation with understanding and efficiency. Great work. Thank you for your help. This is a great service to offer and I'm glad you were there for me when I needed the help.

Overall, it was a very quick, painless process. I was pleasantly surprised as to how easy it was from start to finish. Shipping was super quick and tracking my phone was extremely easy. The new phone arrived in excellent condition and the return process was easy as well.

I easily contacted Asurion. Customer service was a positive experience. Received replacement phone next day. Had a glitch in that the home button stopped working while phone was being activated. Apple Care connected me with Asurion again and another replacement phone was ordered. However, the initial home button started working again so 2nd replacement cancelled.

Asurion took care of the problem efficiently. (The repair place broke my phone accidentally but it was replaced quickly and without additional cost.) I would recommend this insurance any day- it has been a life and money saver on many occasions.

The process was much easier than I thought it would be. I agonized unnecessarily as to what steps would be required and the amount of time that I would have to invest to get the phone replaced. Thank you for the positive experience.

I dropped my phone in water and ruined it so I needed a replacement phone. I did the phone call instead of the website. My call was answered quickly and person was friendly and knowledgeable. The process was really simple and my replacement phone arrived the very next day. Very good experience, thank you.

I have had AT&T services for five years and not even at the store did I receive the type of service Asurion did. They went above and beyond to assure me my money was not being wasted on on their service and found me a better phone than the one I currently had.

Customer Service was exceptionally helpful and helped me to get a replacement for my phone. I would highly recommend Asurion if anyone has a need to have their phone replaced. I was able to get the same exact phone I had prior and was very pleased. Thank you so much!

I am completely satisfied now. I was a bit frustrated in the beginning because the first two replacement phones had problems, but I did end up with a working phone. I appreciate that they kept at it until I was satisfied. Also it was a very easy process. They were available to help me with any problems that I might have had setting up my new phone each time. I liked the ease of sending back the defective phone each time in the postage paid shipping container each time. I have an iPhone 7plus. It cost me 300$ to get it replaced. I had the choice of letting them replace my damaged screen by coming to my home to fix it and only paying 30$ but then they would not guarantee the waterproof feature of my phone. The customer service people were always friendly even when I was frustrated. I would still do business with this company because they worked with me until I was satisfied.

The entire process was a positive experience. Even though there was an error with the address, the second representative worked diligently to resolve the issue and definitely provided effective and efficient quality service!!! We are pleased with the service and product. Sincerely, a satisfied customer.

In a society where a cellphone is used for everything in day to day life when something happens it's scary. The simplicity of the claim process combined with the quickness of receiving a replacement phone make insuring your device with this company a no brainer. Thank you for such excellent service.

My son's phone started acting up, speaker was not working, phone calls went through but no sound, all he could do was text. We got a replacement in two days, and now my son can call me again. His having a phone is a safety issue, and I'm grateful to Asurion for getting the replacement out to us fast.

Perfect in my opinion. Cannot complain. It got here the next day. Only thing was the SIM card did not work at first so I had to figure that out. So I ended up going to the store for help and got service back.

I was very surprised on quickly I received my replacement phone. I was able to transfer everything to my new phone quickly with the help of the email that showed me how to transfer everything to my new phone. Thank you very much on the quick turnaround.

I have had a magnificent experience dealing with Asurion, they performed the most perfect transaction helping me replace my daughter's broken phone. They were most helpful and guiding me to a happy resolution. Thank you very much. I would recommend taking out this insurance policy.

Super friendly patient and knowledgeable. Spent numerous phone calls to check about updates that were uploading. And answered questions with great answers and solutions for everyday use and device stability. Helped with synchronization of 2 phones with my old Mac computer.

Very helpful with setting up new phones and getting us the most bang for our buck. Knowledgeable and did not make us feel rushed. Took the time to make sure we were completely handled prior to letting us leave. Gave good insight on how to best handle our particular needs.

Representative was great and easy to use. Quick mail out and received quickly. Replacement already missing a volume key after 30 min of handling it to load items and it is lost. Not sure to keep or return. Should not be that way to break so quick not evening handling it long.

I had very good response from Asurion. They took care of me as soon as I called them about my lost phone. The customer service representative was cordial and I got all the answers I needed. They sent my replacement phone next day.

Everything was handled quickly, professionally and courteously. The associates were patient, knowledgeable and helpful. I received a replacement phone within 2 days of filing the claim. The only thing that would have made the process quicker is if I had the replacement phone already set up before calling the tech for activation.

Great experience, broke a Note 5 and it was replaced by a Not 8 Which I was ready to get. All run like well oiled machine, the tech, help me move all my infos from one to the other and I am a happy camper. Thank you Asurion. Ehoud ** 04/06/2019.

Extremely satisfied with how convenient the online form was and how quick the phone arrived. Definitely would recommend it to my friends and family. My phone came with a case and accessories and a warranty for the replacement in case I had any issues with the phone.

They did a very good job, sadly my phone was lost in a house fire and even with proof there was a co pay. And really you would think when someone has lost EVERYTHING they would have a way to prove it and not need as big a co pay.

My claim was easy to process and fill out online. When my new phone arrived, it came with everything needed to return my former items... protective bag, directions, even the packaging tape! It was so simple and I love my new phone!!

Everything went really well but they sent me the incorrect case size. I have an iPhone XS and received an iPhone XS Max case. Everything else went really well though! It was a quick and easy process activating the phone.

The process of replacing my lost device was easy, quick, and very efficient. The online process was a very manageable one. The time it took to receive my replacement device was a lot quicker that I would have expected. I was more than satisfied and would not hesitate to positively recommend you to others.

The cell phone arrived on time and I am very satisfied with the treatment offered. Also the process was fast by phone and very easy to understand. The operator communicated with the additional telephone number that was offered to give the details of the shipment and the post office where the package was sent. I am satisfied and very grateful with the coverage services.

Excellent communication and service all around. The technician was quick and readily identified the problem. My phone was replaced the next day. I highly recommend them. Previously I didn't have insurance on a phone and had to purchase a brand new one.

Website was easy to navigate. Took all of about 10 minutes to complete the claim. Phone arrived quickly and was easy to set up. Called to activate phone and the sales rep was very friendly and very knowledgeable. Doing the claim online was better than over the phone.

They got me the new phone by the next day and were very easy to use. They sent the box to send the old phone back. They called to activate new phone but they called my old phone so that didn't work as great as it should have. They never asked me for an alternate number to call by or explain the process very well.

Claim was so easy to file on the online application. The whole process took approximately five minutes to fill out. Filed claim at two p.m on Tuesday and the replacement phone was delivered the next day. Would recommend to family and friends.

Very helpful!!! Had issues since phone was broken and we were unable to turn off Find My iPhone. Customer service rep was extremely helpful and informative. Phone was shipped and received the next day. Everything arrived with instructions and all went well.

I was impressed that I received my replacement phone the following day! Great job. You’re already upset that your phone is broken but your fast response save the day. Thank you so much. Your company has impressed me several times. Thank you again.

I was a bit skeptical in the beginning because I did not receive my phone in two business days as promised, but once I made that call my phone arrived the next business day, I was extremely happy as I am 63 years old and am dependent on my phone. And the gentleman I spoke was very kind, courteous and professional. Thank you, please keep up the good work, as customers, we do appreciate your utmost professionalism.

Services was great and I had a person help me processes the claim thru the chat. The claim was process quick and easy to send information they needed. I highly recommended Asurion for any cell phone claim or services. I will continue having it as my insurance protection.

I had an iPad mini 2 with a cracked screen. The gentleman I called was extremely helpful (I was having trouble logging in) & he made it very easy to log in & submit the form & the delivery was on time.

Asurion cell phone was worth every penny. I had a claim for a damaged Samsung S8 and my experience was excellent. A new phone was shipped in two day. The deductible was less than I expected. Don't go without it.

I have a problem with my AT&T Apple iPhone and they gave me an Excellent service, the IT person was incredible in setting up the replace phone. Since the beginning they were very helpful. I will recommend Asurion to other people for their phones.

Couldn't ask for better service. Called in the late afternoon after losing my phone and had the replacement the next day. Very happy with the service. The replacement phone was great and works perfectly.

Very satisfied with the rep who handled me. She was professional and very knowledgeable and I would recommend her to my friend and family because she was very efficient and quick and really enjoyed my time on the phone with her.

Representative was very helpful and patient with explaining the process and helping me with initial activation of my new device. Also she was Very helpful with the return process. I’m fine with paying the $75 to replace my cell with continued coverage.

New device came very quickly. Much quicker then we thought it would. And it was a brand new device instead of a refurbished one which was a nice shock. The whole process was fast, easy and painless and got my daughter back on her device with ease.

They expedited my claim efficiently and I got my new phone right away. They were very courteous and easy to work with. Filing my claim was easy to do and they helped me through the process. I was glad my phone was covered.

Handling the call and getting us the replacement excellent. HOWEVER, the original problem prevented us from returning the inoperative phone because we have a black screen we are unable to format the phone thus removing our private information. No resolution provided and we ARE NOT returning the inoperative unit until formatted.

Wonderful service. Phone replaced in two business days. I am very happy with the insurance company in this claim. The claim was processed quickly and I am pleased with the service. I will continue to carry insurance on my AT&T iPhone XR with this company.

Service was very Fast and convenient! I wish every company was as easy to deal with as this one was. Thanks for all the help and support, also thanks for the quickness in which I was given for the the replacement phone. Have a great day!!

Great job. Replaced my phone quickly and with no hassle. Actually sent me a better phone than the phone they replaced. The phone looked brand new with no defects. The claims process was easy and they make it easy to return the replaced phone.

My phone came the next day which was great, my other was broken beyond repair and I had no phone at all. I also loved how they were there so late to help me get it activated and running. Everything went by super smooth.

The sales people were very nice. Had me on hold for only a couple minutes while trying to solve this problem. Had to go to the phone store to install the SIM card.

I have Asurion for a long time and haven’t have any problem, always response right away. It’s a pleasure to work with them. My husband lost his cell in the train and in three days he has his cell. I have no words. For what I’m paying I have the world. Thanks.

I was extremely happy with my replacement device! Especially how easy the process was to file the claim for my phone. Even more happy that my replacement phone came so fast! We have never had an easier and better experience.

Great customer service, very informative, kind, was so easy in resolving my problem. I'm very happy, didn’t get the color that I purchased, it was a limited edition, but I’m very pleased with the whole process, I got my phone very fast. Thanks so much.

Phone replacement was quick and easy. Asurion Customer Service was helpful and answered all of our questions. Online replacement process was user-friendly and Asurion provided detailed instructions to follow including all links & contact numbers. Replacement phone was received the next day. Excellent Service!

Fast efficient service that I appreciated. I'm happy I wasn't without my phone no longer than 24hrs. I will recommend Asurion insurance to all who have phone service with Verizon and AT&T. Thank you again for making it accessible, affordable and easy.

The process of replacing my damaged phone was easy. A new phone arrived the next day and I was guided through the transfer process by a friendly, patient representative on the phone. The process of returning the damaged phone was also simple and quickly accomplished.

Navigating through phone automation could be made easier by giving an option right up front to talk to a rep. Once I was in contact with a representative they were very helpful and my replacement phone was delivered to my front door the very next day. Very satisfied with transaction.

I had my cell stolen. I was unaware of what my insurance would cover, until I spoke with them. I was very surprised and happy to hear I could have gotten my Galaxy s8 + issued. They could not have been more helpful getting it set up and activated. I received the new phone the next day after speaking with them. I now know I can call them for any problems I may have with the service. Everyone was so patient and helpful with my concerns. I love them.

For fast accurate help, choose Asurion. They accessed the situation and did the best solution for us. Our new phone arrived in less than 12 hours. The phone was in perfect condition and the team assisted to get the phone up and running.

Easy to find, complete & upload paperwork. Phone came w/ no problems & was easy to assemble. Not sure why we have to have a tech walkthrough w/ me on the phone on how to set up a phone that I already had. I feel like having a tech help you to setup should be an option, not a requirement.

We have my grandson on our plan and without your insurance, he'd be in big trouble. :) The first time was the screen, and the second time a stolen phone. I'm not looking forward to what's next. I also had to use you for my phone where the screen went blank but still had sound.

I needed my phone replaced, call Dasher in cuz the screen cracked, cost me a $90.00. Wish I could just had it replaced but it's better than $300 to $500 for an upgrade. The phone seems to be working good so everything is good and I can hear you to have my phone insured by Asurion. Thank you for the prompt service and getting me my replacement phone.

This company only cares about taking your money. I received a replacement iPhone for one that had broken from regular use, they sent me a refurbished phone, so you basically pay all your insurance fees and then your ridiculous 150-200 dollar deductible for a phone that is now outdated and then they don't even send you a new one.

I have been going back-and-forth between this company and HP over a laptop that was sent to me as a replacement. HP tells me that my laptop is Debranded! Still they cannot help me. I have dealt with this issue for five days going back-and-forth between these two companies. I will never ever ever use this company again. Asurion and HP GET YOUR ** TOGETHER! I am stuck in the middle over a replacement laptop that I had no choice in getting!

They were great. It all happened while out of state and within 24 hours we had new phone delivered to where we were staying. It was my mother’s phone and they were very patient with her on getting new one set up.

My experience was a great one! I love that I purchased my phone online due to it being damaged (screen cracked) & the replacement phone arrived the next day. It was a fast process! Also, the customer service at the local store was great! She assist in any way that she could, she also answered questions that I asked and gave me a pamphlet with the contact info to call or go online to do a phone claim.

It was fantastic, fast and proficient. Great people to work with. Had my device back and was back in business within the time allotted. Also received help to make sure everything was going smoothly. Does professional support. Was right on time. Thanks.

When I call to report that my son had drop his phone, well on a ladder and on his way down he step on it and crack the face. They said no problem and send a new one. I was very satisfied with the service.

Very fast shipping and on time. The box was a little banged up but my iPhone was still in perfect condition. I would recommend your service to more people to get for their phones. I like how I could track my package as well.

It irreparably pretty prompt. Y'all did a very good job. Wasn't bad at all. I would use it again if I had to but hopefully I don't have to use it again. Hopefully my other phone got back to Robert that. But everything else seems to be fine. I'd recommend you to other people.

Most technicians were very helpful, but particular tech (Dawa) was very practical and patiently walked me in the process as I execute the different commands in bringing back my programs from my old cell phone. Dawa's approach in guiding me was very effective. Thanks.

My phone got damaged on the weekend on a Sunday and Asurion customer service was closed. I saw that you can put a claim online so I did I received my replacement on Tuesday. I was very grateful I thought the service was very fast. I will Definite use Asurion again.

Thank you very much for such prompt service and getting my daughters phone here so quickly and hers got stolen. I guess I wonder why her phone that was stolen cannot he tracked to whoever stole it? Especially after she called the police.

Very great company to have on your side when it comes to your cell phone. I shattered my front and back glass on my IPhone X. I called an iPhone repair store. They told me 400 for just the front glass and can’t do anything to the back. Asurion got me set up with a new phone in the next business day.

Very quick and professional. The only issue I have is when filling out the online form, I can NEVER complete it without having to call in to complete my claim. It would help a lot if I could just complete the whole claim without calling in!

The process was relatively easy. I was able to make my claim online, just before the weekend, and my replacement phone arrived on Monday. The ProTech folks, who I had to call to activate it, were very friendly and competent.

Very fast service, easy fix with 0 downtime. My only issue was the included sim card didn't work, but my original did. I hope to not need your services again, but wouldn't hesitate if I did. Overall I'm very satisfied.

Asurion is great, the process was so simple and they made sure to make me feel as if I mattered. The automated phone system was easy and I had zero problems following the prompts. I will continue to use Asurion because they make things quick and easy.

Somewhat clumsy process but hard-to-hear Asurion rep did his best to expedite my phone to me. Bottomline I had the replacement within 48 hours. Replacement was fast and accurate. AT&T rep helped me with proof of accident and identification submission.

Great response time, it actually took ME longer to mail phone back to them than it did for me to receive the new phone. Very satisfied. They made the whole process of being without a phone non-existent. Hopefully nothing happens to my phone but if it does I'm definitely confident that the situation will be handled the same, professionally & promptly.

This was a quick and easy process to file the claim and I received my new phone within a few days of the claim. I would definitely recommend to anyone. Thank you for the quick and fast service. I really appreciated jt.

My Samsung Galaxy 8 has been giving me problems for several months and is getting worse. It takes 6 hours to charge, doesn't always hold the charge and the screen freezes up and I have a problem with hearing people I'm talking to with the volume totally up. I had my hearing checked. It's fine. It got to a point that I decided to have it fixed. I pay every month for this insurance. I went online to Asurion on April 2nd. I was told online I didn't qualify for a claim. I called Asurion and spoke with Melissa or Marissa who I felt talked down to me. She asked me when the date the problems started which I didn't know. It's a problem that has been ongoing getting worse. Also was the phone dropped or water damaged and I didn't know that either. It falls occasionally and could have had water damage.

Great service. Our problem phone was replaced and delivered to our address the next day... This is a work phone and is also used for personal use as one family member is very sick... and a phone is very necessary. The staff at AT&T was also very helpful in solving the problem and then download our information to the replacement phone. Thank you.

I received my replacement phone within a couple of days of reporting my phone being stolen. I am very happy with the great service provided to me. The phone that I received worked perfectly when my service was reconnected. Everything was great.

Everything was good. I didn’t have any issues with the process overall. My refund has taken a lot longer than expected but otherwise everything was great. Everyone I talked to was friendly and helpful. The phone was shipped quickly.

Claim entered on Wednesday 3/27 around 5pm. Technically I should have had a phone 3/28 Thursday. I gave it until 3/29 before I started to get worried. It's now 4/3/19 and I have no phone and still no tracking number. I have spoken with a different rep on Friday, Monday, twice on Tuesday and now again tonight. I continue to be given the run around. Everyday I am told my replacement phone will arrive the next day, nothing.

Tech was very knowledgeable and professional. The problem was not easy to diagnose and took quite a bit of time to eliminate possible sources of the issue. The phone would not process updates even after a reset to factory settings. The claim process went through very smoothly and the replacement was received in a couple of days. While no one wants to go through this, it was a pleasant experience.

Thank you so much for the help and I appreciate it. I never had a phone stolen before. This is the first time I ever had to do this. Thank you. And everybody I talk to with y’all it’s very nice and Polite and very friendly. Thank you again.

I am so happy that I kept my device insured with Asurion. When my phone just up and quit, I took it to the local AT&T store to have them check it out. It didn't take them long to tell me I needed a new phone. When I got home I remembered that I had been paying monthly for insurance on that phone. I went online and quickly filled out a claim form which was very easy to do. Asurion got back to me quickly and sent me a new phone. The phone was discounted and no shipping was charged to me. The new phone arrived in two days and the support group was great at getting me set up and back to normal with my new phone. I plan on keeping this phone insured also. Thanks Asurion.

The device arrived promptly and in great condition. Great service for a great price, and I loved that the instructions inside about how to activate the device and send the old one back were so clear in addition to providing everything to ship it back with.

The service the agent provided was awesome. I only wish she had a direct line so that she could help me anytime I call. She was very professional and she explained everything to me in detail. I wish I could remember her name. Good job dear.

Placed my claim on Friday and received my new phone on Saturday. Wonderful customer service and great new phone. The new phone came with a very nice new case and it is great case thus far and very satisfied. Thank you.

Good product and great service. Thanks for such a great job. Would want all that I know to take advantage of this great plan. Asurion, a great idea, and well worth the money. Only wish there was a way to upgrade to the phone that I love so much, the Samsung Note 9. Would love to have one of these phones.

My name is Trevor, and I have to put this out there about my experience trying to get hired at Asurion at 6605 Grand Montecito Pkwy, Las Vegas, NV 89149. I feel like I'm being disrespected by this company. Because I've done this Interview process too many times with them, and never get hired past the 2nd interview. I have plenty of experience over the phone, and in Information Technology. I do not understand why they did not hire me again for the 4th or 5th time. I'm sick and tired of that "lack of transparency" from them on why I didn't get hired. I give them 2 thumbs down for this. Extremely dissatisfied.

When we realized we had insurance, we filled out the form, called the company and we received my husband's replace phone very quickly. It was easy as pie! Then we sent back the old phone and waited for them to let us know they received the old phone.

I needed to replace my broken phone asap and I had the new phone in no time. I am very pleased with the customer service you provide and do appreciate the assistance I received. Thank you so much for providing exceptional service.

Service was prompt and we received the phone within a day. Also the person helped to set the phone. Good experience. My daughter phone was stolen, so she was happy that she was online within a day. Thank you.

Very pleasing and very kind. Service is extremely professional. Tech was very patient and very kind. She took the time with me to make sure I was pleased and that all went well and that my new phone was working correctly.

Great. I was helped to my satisfaction and in a great timely manner! The person I talked to was very helpful and they shipped my new device the next day and helped me set it up when they said they would.

I’m pleased with the service, my device is sent to me in a timely manner, and customer service is a pleasure to work with. I will always see I use your assurance in providing the protection my product deserves. Thank You. Stephen ** Aka Santa Steve.

With teenage children I have had the need to file claims on multiple occasions and the service is always great. We received our replacement device within two days and setting up the new device was very easy. I definitely recommend to ensure that devices are covered. I definitely rest easy knowing that my family's devices are covered.

Going through the insurance claim, I kind d.c. if thought they were going drag it out but they were very descriptive with directions on process of getting new phone. Polite. Very accurate. Overall I love my new phone and service provider. Will definitely spread the word!!!!

Updated on 04/06/2019: Finally got replacement phone and had to speak to a manager to get it activated, on my previous review they private messaged me for my phone number 3 days ago to resolve the issue. Guess who hasn't called me???

So now they are closed for the evening. That's great, because their website is terrible. Now I have to wait 3 hours for review and hope it doesn't cancel as I try to navigate it. Insurance not worth it. Don't waste your money. 6 hours of my life already are gone. Maybe you don't have anything else to do. They keep giving me a phone number to call. Wouldn't it be great if I had a phone that I could call and complain in person. But I don't. Because if I did I wouldn't need to submit a claim. Don't buy in. The 1000 to replace my lost phone would have been worth it. And I'm really not a robot.

I gave them an iPad Pro 128 Go. They gave me back a iPad 6th gen. I don’t feel that was right. The person said I chose it. When I know I chose the wrong one called and said it was wrong. And was assured it would be taken care of. But never was. I won’t ever deal with them again. Back to Best Buy for me. Be aware of their customer service. They lie.

I submitted an online claim and my daughter's phone was here the next day. I was able to do everything completely online and didn't have to go through the whole customer service thing. Everything went great! It was easy and simple.

Asurion's process is fast and easy. We went to the website to report our claim, they asked a few simple questions about the damage, we paid our deductible and we have a new phone the next day. Asurion is top notch and I would highly recommend their service.

A very easy transaction. I would recommend this company. It was very fast. I am happy. Thank you. I reported my damaged phone and it was replaced within a few days. It was also easy to return damaged phone. I am glad I had this insurance company.

I got my my phone the very next day. That was cool but I still feel like if we walk-in the AT&T store and our phone is broke we should be able to get one right there on the spot because I might be in another state and need my phone for anything but overall my service was quick.

I am happy with the help I received. My phone came the next day. Each customer service rep was pleasant and knowledgeable and fast. If they didn't know the answer they was able to find the correct answer. I am well pleased. Thank you for all your expertise and help.

Our claim was handled quickly and efficiently. The representatives we talked to were very helpful and courteous. We received our replacement phone in one business day. The return of our damaged phone was also easy. I would recommend Asurion to others.

Yes I would recommend your services. I have used AT&T for as long as I have had a cell phone. I quite happy with your services & devices. I look forward to continuing to use your products. Thank you very much.

My phone was sent to me overnight??? Great service!! Thank you. I am very impressed with how quick I received my phone and how helpful your customer service works! They were very friendly and professional. I would recommend Asurion to family and friends.

The insurance replacement process was simple and so fast! The staff were helpful and process simple. I was delighted with how easy it was to replace my phone after I dropped it and the camera didn't work. I simply completed the affidavit and then submitted it online and instead of 3-5 business days, the replacement arrived on Monday after the claim was submitted on Friday.

The only problem I have is having to pay for a phone why it wasn't my fault that it stopped working. If I am paying for insurance I don't feel I should have to pay anything. The malfunction was not my fault.

The service representatives were very helpful. I enjoyed their help. They had patience with me and I call them back again because we couldn't delete or erase information on the phone and they still help me. Your service people are very great at what they do. Thank you.

I was very worried when I first started the process but the process was very smooth and easily and my replacement phone came quicker than I could expect. What else can I say? I’m very happy and now I can start moving on with my life and so having to worry about my phone being cracked.

Outstanding, first time I have had to get a replacement and I was pleasantly surprised. Got my replacement in a day and half dreading the process of saving everything to the replacement. Laid one phone next to the replacement and everything except my music transferred, and I understand that is an Apple problem.

My husband fell and broke his watch within a few days I made the claim and a replacement was sent next day! Everyone I spoke with was helpful and courteous. Their follow up is 5 star would absolutely recommend them!

Very good insurance company. My case has been solved very fast and without any problems. I'm very satisfied with the services, with the speed of processing, with delivery time and would recommend Asurion as an insurance company. Thank you very much!!

I have had my phones replaced both through the web portal and through phone customer service. Both methods are relatively painless and only takes a few minutes (5 minutes or less in my experience). Just tell them what happened and what's broken and BAM! there's a replacement phone at your door.

I needed help with my phone today and through Verizon's website, I was put toward a tech coach chat screen. The employee there, Nathaniel, was very slow and condescending through the chat process. He told me that the voicemail app doesn't work unless wifi is turned off and cellular is on. This is not correct as I've used the phone many times with both wifi and cellular on. He said "well this is a different circumstance, it happens." His comments were like this throughout the chat. I asked him nicely to please refrain from the attitude. His response was "I don't have one." I asked for a supervisor to enter the chat or call or email me back. He said there was no way to make that happen and to call *611. So he was pushing me back to Verizon where he knew I wouldn't be able to lodge a complaint. I finally figured out that he didn't work for Verizon, he worked for Asurion, and that's why he had the poor attitude.

Phone delivery was fast. As far as helping get my iPhone active, not so much. On the phone for nearly 45 mins and the rep tells me that the phone is activated and that I had to take the phone to AT&T, because I got nothing on the screen. He dont not say anything else. Took it to AT&T and the salesperson had it on in 2 mins, it was a bad sim card.

Perfect 10 all around. I couldn’t have asked for a quicker and easier way to fix my broken phone screen situation. I chose to go the route of a new phone, and since I hadn’t made a claim before, they gave me a 50% off deal on the new phone. Finally, insurance on something that I see the benefits of paying all these years.

I've had Asurion insurance on my phones for the past few years and each time I've had mishaps or difficulties with the device their services were fast and easily accessible. Would recommend for coverage on your phone. They have coverage for other devices that I trust would be as reliable as their phone services.

I filed a claim and then called customer support to verify my claim went through with no issues. I then asked what to do with my broken phone and was told by the representative that I did not have to return it. I received no return packaging with my new device so I thought the information was accurate. I then spent $285 replacing the screens on the broken device. When called to get the phone unlocked, I was then told I had to return it and the information in was given was false. Asurion made no effort to rectify the situation. Now I'm out almost $300 and was basically told "oh no, the info you got was wrong, but thanks for fixing our equipment for free!" This company is very vindictive and manipulative and never have I ever been taken advantage of by company. Absolutely appalling..

Very good and fast shipping. It’s a great company. I have nothing but great stuff to say about your company. And thanks for I recover my phone within the next day I called you guys. It only took one day to get to my house.

The first claim-the phone was believed to have damage to USB because the phone would not download any upgrades from all suggested actions and was submitted as such. However, as prompted on the online submitted claim, Verizon suggested online to file as a warranty claim. Upon completing the claim as warranty, the representative stated if there are any damages on the phone we would be charged more - (than if we had submitted a damage claim) so, we called and had the claim submitted again as a damage claim. The representatives helping did a great job changing this over and not incurring issues with the return. It went smoothly. Thank you. The bottom line is whatever the appropriate claim type, we received a working phone and no additional costs were incurred, other than submitting claims time.

My phone screen got cracked and a couple hours later went black and I couldn’t see anything to operate. Your customer service was extremely helpful and efficient through chat on your website. My phone arrived to my door step in less than 24 hours. The whole process was very easy. I appreciated the ease and efficiency.

This was a great experience. It was fast and accurate and my new phone made it to me within 2 days. And I wasn't without a phone for long at all and It was not stressful. I was able to do everything through my phone.

Happy w/ the coverage and processing of the claim but when I look at the premium paid to receive a refurbished phone I have to question the value of the service. It would be appreciated to receive at least a new phone of the same model as the one being replaced.

Great timing, great pricing, thank you the screens of my son’s cellphone were broken and they sent me a new phone. I like the fact that I did everything online and it was very easy and friendly. The deductible was $200 and they gave me 50% discount. I will definitely recommend to a friend, this is like my fourth time doing this. Great experience.

The process was easy to do via computer and the phone arrived the next day. Fast and friendly. The only complaint I have (but was out of your control) was that I needed to change my address for delivery but your system was updating the 3 times I tried to reach out to you. Overall fast friendly and easy!

Fair and fast replacement. Phone was just replace prior within 2 weeks and got damaged a second time. Delivery was within 24 hours, online claim was simple. I would recommend, anyone with a phone have insurance. I’m very satisfied with my policy and the replacement phone I was issued of being the same style.

The AT&T representative was Quick to answer the phone and she was kind and professional asking me necessary questions and getting the process over with ASAP and that was much appreciated. The turnaround for me to get the new phone was under 20 hours. Thank you for that.

I gave 2 stars due to the two "Customer Service" representative's politeness and, once the claim was approved, the speedy shipment of said replacement. However, not everyone has access to a printer/scanner to print, scan and upload forms just for a signature. That halted my claim for A WEEK, among a few other ridiculous "requirements".

The reps I spoke to were very nice and helpful. I was disappointed that I was unable to get the same phone as durability is a key reason for getting the original. Hopefully, with a case, this one will be as strong.

My device was taken care of in a timely manner and the service was top notch. I would recommend you guys to my friends and family. Even a stranger that has my same carrier. I will continue to use Asurion as my insurance for all my devices that I have.

Your ProTech team of Danielle, Mathew, and Talon went all out to be helpful but your advanced tech seemed as if he couldn't care less and said to call Samsung. Actually I was able to fix the 2 issues myself later the same night that I asked help on from him. Hopefully I don't find any more issues on the phone so I can send the old phone in soon since I need it to be sure the new phone is completely ready.

Fast shipping and easy to used the website love the service and phone works perfect, I would definitely used the service again and again, fair price for the phone. I would recommend this service to anyone to used. They would love it also.

After having to call and clarify the claim everything went smoothly and quickly. The cost of replacing a cellphone is well worth the cost of insurance. The customer service representative was very friendly and took the time to explain everything with the process for getting my replacement phone.

Did a awesome job getting my phone. Just wish I would have had instructions on what I was suppose to do for returning the defective phone. Very happy with how my new phone came packaged and how fast everything was done.

This was so easy & hassle free! The time of delivery was the best. We couldn’t believe how fast the replacement phones came in. I would recommend using this to all my family and friends. Thanks for the prompt claim.

I needed to get my pair of gloves replaced after they ripped and I decided to file a claim with an agent. Never file with an online agent. They jack everything up, they decided it was a good idea to put in a random person's name. What am I supposed to do now? Waste of time and money!!! I can get anything done with this pointless system. Put in all my personal info and only my own and what do you know, some random person pops up.

My daughters phone was stolen called morning after phone was shipped 2 days later. Appreciate the discount I got due to time I have been with AT&T and there have not been to many claims filed I still feel there should be a greater discount.

Phone was lost stolen at about noon 26 March - was up and running by Thursday evening at 8 pm. While this may not be what modern people unwillingly (or willingly) addicted to their phones can deal with, I found it to be a very fast fairly simple procedure.

Waited around all day on a beautiful Sunday for them to call me 20 minutes before my deadline to tell me that they hadn't got the parts in yet. Never using this again. Work two jobs. Not a very flexible schedule. Have to wait a whole other week to get my screen replace. One star.

My phone was stolen. I got a replacement phone the next day and they helped me get everything back that was originally on my stolen phone. They even called me back later that evening to see how everything was going and if there was anything else they could help me with. They did an awesome job! Very please!

Everything went the way it was supposed to go. My new phone came in a timely fashion and I’m sending the other one back today. The old phone is on the way back to you guys. Thank you again for all of your help. It’s a lot easier to get my job done when my phone actually works.

They were very helpful and knowledgeable and any questions that I had they would answer. They were patient and got me through the activation with no problem at all. My phone came right away. They came the next day and it was good.

Asurion replaced my phone with no issues when I had a problem. They were fast and accurate. I was able to do everything online and they sent confirmation emails to let me know the claim went through and when I would be receiving my replacement phone.

Asurion was very easy to use and then had my replacement the next day. The online paperwork didn’t take but 10 minutes and then was able to take pictures of the paperwork I needed to fill out and submit them back.

Phone agent was friendly and efficient. The replacement phone was very good. Delivery was quick. Return of the damaged phone was easy. I am a very busy person, but I did not feel that this took a great deal of my time. I was very pleased with the experience.

I was very pleased with how Asurion handle the lost of my phone. Asurion took my information and the next day I had my phone as well as helping me get my new phone activated and making sure that everything was ok. Thank to all the staff at Asurion for caring and a providing great customer service.