Asurion Reviews

Phone delivery was fast. As far as helping get my iPhone active, not so much. On the phone for nearly 45 mins and the rep tells me that the phone is activated and that I had to take the phone to AT&T, because I got nothing on the screen. He dont not say anything else. Took it to AT&T and the salesperson had it on in 2 mins, it was a bad sim card.

Perfect 10 all around. I couldn’t have asked for a quicker and easier way to fix my broken phone screen situation. I chose to go the route of a new phone, and since I hadn’t made a claim before, they gave me a 50% off deal on the new phone. Finally, insurance on something that I see the benefits of paying all these years.

I've had Asurion insurance on my phones for the past few years and each time I've had mishaps or difficulties with the device their services were fast and easily accessible. Would recommend for coverage on your phone. They have coverage for other devices that I trust would be as reliable as their phone services.

I filed a claim and then called customer support to verify my claim went through with no issues. I then asked what to do with my broken phone and was told by the representative that I did not have to return it. I received no return packaging with my new device so I thought the information was accurate. I then spent $285 replacing the screens on the broken device. When called to get the phone unlocked, I was then told I had to return it and the information in was given was false. Asurion made no effort to rectify the situation. Now I'm out almost $300 and was basically told "oh no, the info you got was wrong, but thanks for fixing our equipment for free!" This company is very vindictive and manipulative and never have I ever been taken advantage of by company. Absolutely appalling..

Very good and fast shipping. It’s a great company. I have nothing but great stuff to say about your company. And thanks for I recover my phone within the next day I called you guys. It only took one day to get to my house.

The first claim-the phone was believed to have damage to USB because the phone would not download any upgrades from all suggested actions and was submitted as such. However, as prompted on the online submitted claim, Verizon suggested online to file as a warranty claim. Upon completing the claim as warranty, the representative stated if there are any damages on the phone we would be charged more - (than if we had submitted a damage claim) so, we called and had the claim submitted again as a damage claim. The representatives helping did a great job changing this over and not incurring issues with the return. It went smoothly. Thank you. The bottom line is whatever the appropriate claim type, we received a working phone and no additional costs were incurred, other than submitting claims time.

My phone screen got cracked and a couple hours later went black and I couldn’t see anything to operate. Your customer service was extremely helpful and efficient through chat on your website. My phone arrived to my door step in less than 24 hours. The whole process was very easy. I appreciated the ease and efficiency.

This was a great experience. It was fast and accurate and my new phone made it to me within 2 days. And I wasn't without a phone for long at all and It was not stressful. I was able to do everything through my phone.

Happy w/ the coverage and processing of the claim but when I look at the premium paid to receive a refurbished phone I have to question the value of the service. It would be appreciated to receive at least a new phone of the same model as the one being replaced.

Great timing, great pricing, thank you the screens of my son’s cellphone were broken and they sent me a new phone. I like the fact that I did everything online and it was very easy and friendly. The deductible was $200 and they gave me 50% discount. I will definitely recommend to a friend, this is like my fourth time doing this. Great experience.

The process was easy to do via computer and the phone arrived the next day. Fast and friendly. The only complaint I have (but was out of your control) was that I needed to change my address for delivery but your system was updating the 3 times I tried to reach out to you. Overall fast friendly and easy!

Fair and fast replacement. Phone was just replace prior within 2 weeks and got damaged a second time. Delivery was within 24 hours, online claim was simple. I would recommend, anyone with a phone have insurance. I’m very satisfied with my policy and the replacement phone I was issued of being the same style.

The AT&T representative was Quick to answer the phone and she was kind and professional asking me necessary questions and getting the process over with ASAP and that was much appreciated. The turnaround for me to get the new phone was under 20 hours. Thank you for that.

I gave 2 stars due to the two "Customer Service" representative's politeness and, once the claim was approved, the speedy shipment of said replacement. However, not everyone has access to a printer/scanner to print, scan and upload forms just for a signature. That halted my claim for A WEEK, among a few other ridiculous "requirements".

The reps I spoke to were very nice and helpful. I was disappointed that I was unable to get the same phone as durability is a key reason for getting the original. Hopefully, with a case, this one will be as strong.

My device was taken care of in a timely manner and the service was top notch. I would recommend you guys to my friends and family. Even a stranger that has my same carrier. I will continue to use Asurion as my insurance for all my devices that I have.

Your ProTech team of Danielle, Mathew, and Talon went all out to be helpful but your advanced tech seemed as if he couldn't care less and said to call Samsung. Actually I was able to fix the 2 issues myself later the same night that I asked help on from him. Hopefully I don't find any more issues on the phone so I can send the old phone in soon since I need it to be sure the new phone is completely ready.

Fast shipping and easy to used the website love the service and phone works perfect, I would definitely used the service again and again, fair price for the phone. I would recommend this service to anyone to used. They would love it also.

After having to call and clarify the claim everything went smoothly and quickly. The cost of replacing a cellphone is well worth the cost of insurance. The customer service representative was very friendly and took the time to explain everything with the process for getting my replacement phone.

Did a awesome job getting my phone. Just wish I would have had instructions on what I was suppose to do for returning the defective phone. Very happy with how my new phone came packaged and how fast everything was done.

This was so easy & hassle free! The time of delivery was the best. We couldn’t believe how fast the replacement phones came in. I would recommend using this to all my family and friends. Thanks for the prompt claim.

I needed to get my pair of gloves replaced after they ripped and I decided to file a claim with an agent. Never file with an online agent. They jack everything up, they decided it was a good idea to put in a random person's name. What am I supposed to do now? Waste of time and money!!! I can get anything done with this pointless system. Put in all my personal info and only my own and what do you know, some random person pops up.

My daughters phone was stolen called morning after phone was shipped 2 days later. Appreciate the discount I got due to time I have been with AT&T and there have not been to many claims filed I still feel there should be a greater discount.

Phone was lost stolen at about noon 26 March - was up and running by Thursday evening at 8 pm. While this may not be what modern people unwillingly (or willingly) addicted to their phones can deal with, I found it to be a very fast fairly simple procedure.

Waited around all day on a beautiful Sunday for them to call me 20 minutes before my deadline to tell me that they hadn't got the parts in yet. Never using this again. Work two jobs. Not a very flexible schedule. Have to wait a whole other week to get my screen replace. One star.

My phone was stolen. I got a replacement phone the next day and they helped me get everything back that was originally on my stolen phone. They even called me back later that evening to see how everything was going and if there was anything else they could help me with. They did an awesome job! Very please!

Everything went the way it was supposed to go. My new phone came in a timely fashion and I’m sending the other one back today. The old phone is on the way back to you guys. Thank you again for all of your help. It’s a lot easier to get my job done when my phone actually works.

They were very helpful and knowledgeable and any questions that I had they would answer. They were patient and got me through the activation with no problem at all. My phone came right away. They came the next day and it was good.

Asurion replaced my phone with no issues when I had a problem. They were fast and accurate. I was able to do everything online and they sent confirmation emails to let me know the claim went through and when I would be receiving my replacement phone.

Asurion was very easy to use and then had my replacement the next day. The online paperwork didn’t take but 10 minutes and then was able to take pictures of the paperwork I needed to fill out and submit them back.

Phone agent was friendly and efficient. The replacement phone was very good. Delivery was quick. Return of the damaged phone was easy. I am a very busy person, but I did not feel that this took a great deal of my time. I was very pleased with the experience.

I was very pleased with how Asurion handle the lost of my phone. Asurion took my information and the next day I had my phone as well as helping me get my new phone activated and making sure that everything was ok. Thank to all the staff at Asurion for caring and a providing great customer service.

My son did have a working phone within 24 hours. The reasons for not giving 5 stars are: His exact phone was "no longer available" so we had to pay extra to upgrade the memory or pay for the next generation phone. The representative, that helped with setting up the new phone, spoke to my son like he was an idiot. He is 24 with a college degree and has had a cell phone since 13. He mostly had it done by the time he spoke with her. Other than that, exactly as expected.

Customer service was friendly and efficient throughout the process. Filing the claim was simple and the replacement arrived the day after claim was filed. Much better experience than I have had in the past! Nice to see a company improving their service - doesn’t happen often in today’s digital world.

Everything needed was online to take care of the problem. I wasn’t aware of the copay for getting a replacement phone, but it’s better than not being able to afford a new phone. An improvement would be to download the form to an app that could be typed online and then submitted back online without having to physically print out the form and then submit it online.

The associate was friendly, knowledgeable, and reassuring. I had my replacement phone in less than 48 hours, it probably would have been the next day but the initial call wasn't completed until after 6. The agent explained that they stop shipping at 6.

Great service. My claim was done in less than 5 minutes online with no issues at all. My replacement phone was delivered the next day with everything needed inside to easily return the damaged device. Would highly recommend to others. Fast, reliable, all around great service.

Phone was delivered timely. Expert assistance was available and helped with installation and retrieving information from my lost phone. Thankful for the accommodation and speedy service. Asurion Insurance was worth the investment. Never knew I was needed it. My cellphone is an important part of my daily activities and keeps me up to date.

When I finally received the phone all was good and smooth. The trouble was the run around trying to get help. 2 locations sucked. Twin Falls Idaho and the mall ATT in Boise Idaho and Apple store in Boise mall was useless. The only great help I got was Mattie at the outside store in Boise. She was fantastic. Without her I would have thrown the phones away and sought another company. She saved us all. Only thanks is to Mattie.

Jacki and Brian were fantastic. Very caring and responsive to my questions. Jacki even called me back after he transferred me to an AT&T person who provided poor customer service. He connected me with a better rep.

I filed my claim with the AT&T team in Barstow on my way back to Vegas and got my phone QUICK! Great service. I thought having insurance was not going to be worth it, but I am soooo glad that I got it.

Thank you, for such a great service. I got my phone in 2 days as promised. I would definitely recommend my family and friends. The Customer Service is great. They answered all my questions and concerns I had about my damaged phone.

I'm purchasing a DeskCycle 2 for a friend who is hospitalized. Couldn't get the sale to go through on his credit card so I am paying and he will reimburse. Asurion option came up for an additional $22 for a 3 year coverage policy and knowing my friend I figured I'd get it. However, it clearly says not available for "gifts." This is not really a "gift" but rather on behalf of a very disabled, blind, hemiplegic friend who is currently hospitalized. I have tried extensively to find a number to call or something similar to no avail. Their online customer help page appears to be malfunctioning so I am going to go back to Amazon right now and place the order for the exerciser and hope someone from Asurion might allow me to purchase the extra coverage for him once they review this. Closing off as Sue buying on behalf of Jim since there is no identifiers at this review.

This is my second time using Asurion & they never disappoint. I got my replacement phone the very next day hassle free! I would definitely recommend Asurion to all my friends & family. The process was so quick & easy. I almost forget I have a replacement phone!

We are very happy with our experience. Starting and making the claim online is great!! Had our new phone the next day!! Thanks for all the good work!! It was a fast and easy transaction and returning the other item is just as easy and fast!! Thanks again for all the good work!!

I had to file two claims, it was no fault at all of the asurion reps. The first package had gotten stolen. The lady I spoke with was kind and understanding. She recapped the call to make sure she didn’t miss anything. Great customer service.

Phone arrives next day! Brand new phone and I'm very pleased with the speed of service and the phone I received. It came by FedEx and I could track my order every step of the way. The lady knocked on my door to let me know my package had arrived.

Fast and easy process. No problems. Was grateful for the discount due to no claims in 12 months. I am glad I have the insurance and even switched to the multi phone protection to ensure coverage for all my devices. Will recommend to friends and family.

Phone came overnight. Subthe phone arrived overnight. Customer service are awesome. Submitting claim form was easy. Only problem was deductible was very high. AT&T told me that I should have received a discount with Asurion. But I did not.

My phone works perfectly and it got here so fast! Thanks, Asurion for being the best. I also filed my claim online without a hassle. I think it’s better filing a claim online than speak to someone on the phone.

My phone was stolen and did the online clam. I thought it would be difficult but it was not. Got my phone the next day. It was easy. I have also made claim by phone. Online was easier and quicker for me.

Great job, I got my replacement device the very next day from when I submitted my warranty request. Everything was great except for the protective packing sleeve used to mail the broken phone back to you guys was broken, I didn't have anything else to put in the box with the broken phone. No problems other than that! Thank you!

My problem was taken care of fast and the customer service representative was knowledgeable and helpful. I was impressed with the way she handled my problem and got my replacement phone to me the very next day. The instructions were very concise to set up my new phone. Thank you.

I received my phone next day no problems... I just wish we are able to change the type of phone you're receiving... you're paying 200.00, I think we should be able to change brand. I wanted a smaller phone which should be cheaper for you. Hope that you change your policy for customers to be free to do that. Thank you very much.

Quick and accurate and had no problems with the insurance claim. Friendly and courteous with any questions when I had to call them. I have had no problems when I have ever had to file an insurance claim with Asurion company. I appreciate all the help they have given me in the past.

I had a phone that would not hold the charge. I replaced the battery and it did not help. I called Asurion and they replaced my phone immediately. The rep was very helpful and professional. I will keep Asurion as my phone insurer on my three phones.

Everything was great! Super easy to file claim and arrived the next day! Phone was packaged nicely! I would definitely recommend filing a claim for a lost or stolen phone to a friend or family member. Everything was very quick and easy to do.

We had a great experience with Asurion. Fast delivery on my new phone. Great customer service. We didnt have any problems on submitting a claim. They constantly kept in touch through email to make sure that my claim was completed properly.

Very good??? And a replacement phone was received very quickly. A great experience and would recommend this service to my friends and family. The website was easy to follow and had all the answers to my questions. This was an awesome experience.

Phone was broken. Filed the claim and got it the next day. Stopped by ATT and they helped me set it up and box up the old device and I was on my way to a new life with my new phone. Oh how wonderful it was to have an unbroken phone in my hands to go through life with.

Thanks again.

Destiny was extremely helpful getting me to set the phone up. Could not have done it without her knowledge! She was easy to understand and was very patient with me while I was moving through the options on the phone.

Thank you for the quick service. I'm paying too much for this phone to be badgered about petty details. This was the first time I have ever had to use phone insurance and you made it very easy to get through.

So my kid dropped and shattered my iPhone X on a Monday. I called and received my replacement that Tuesday so Asurion is ** A in my book! 5 stars. I'd highly recommend. Excellent customer service... very professional.

This was a stress-free process. Customer service was patient, knowledgeable and friendly. Tech support was helpful with the information transfer. Phones arrived in two days which made having to be without our phones a little less painful. New phones are taking some getting use to be, it's fun learning all the new features.

I live in Chelan Washington. My phone screen broke, phone functioned. I called Asurion to find out where to repair screen. I was told to repair screen was 20 some dollars, which sounded great, but there were no service providers in my area to repair screen. Consequently, I would need to send/mail my phone in to be repaired, I can not be without a phone for 3-4 days. My husband has Parkinson disease and my daughter MS, I need phone. So, I reluctantly had to purchase a new phone to the tune of 150.00 or so dollars. I am not happy with this solution. I would like to be compensated in someway. I was penalized by my zip code.

Service was easy and seamless. I am happy I protected my device with Asurion. Got my device in 24 hours and it worked perfectly. The system is easy to use. And I would recommend all my friends and family to use this service.

It was very easy to file a claim and I receive the new phone quickly. I was not happy that they could not replace my red iPhone. I was also very happy to receive a 50% discount. I would recommend this to everyone.

Phone came completely dead. Took 1/2 hr to charge just to get it turned on. Could not get the sim door to open. Went to local AT&T store and they were able to open it and get SIM card added. Once phone turned on worked great.

I thought it was handled great, no problems. With the help of customer support, we got everything changed over. It was really easy to send my broken phone back. I could not expect a better bunch of people to help.

The replacement was fast, was not happy with price. They said warranty just expired to large a down payment. Have never been pleased with AT&T but will hang in until contract is up then will change for sure. I cannot complain about customer service now but was lied to to make me change from T-Mobile, liked them better less for month.

ATT is the best!!! I would recommend ATT to my friends and family. ATT customers that help with getting another cell phone was awesome. My grand daughter was so happy to get another cellphone. I have been with ATT for a number of years.

When contacted, the associate was professional, knowledgeable, and personable. The process was swift and the replacement device arrived intact and excellent condition. Thoroughly satisfied with your service. Hopefully though I will not have to utilize your service again for a while.

Did not have a replacement s5. I never had my phone out of its otter box case and had to pay 75.00 for a used phone only 2 steps up, no choice in the deal, now I had to purchase new case charging equipment, etc. I think we should be given more choices on what equipment we get even if we have to pay a upcharge.

My experience with Asurion was a great one. I received service within a day. One of the best customer service experience with a company I have had in a while. I would recommend this company to others and would reuse them when or if I need them again.

The process was simple and quick. I did have to go to AT&T because the SIM sent with the phone did not work. But this is the second time I’ve used this process and I had to do that last time as well. Either way, it got here very quickly and I was very informed as to where it was through the process.

Fast and helpful, took only two days to receive phone. Wife was pleased with you considering we live in a more remote place and did not think it would be so fast delivery. Which was a great help since my wife is self-employed and had all her clients on the phone that broke so once again great job.

The process was not difficult at all. Everyone I spoke with was very courteous and patient and answered every question I had. I would definitely recommend a friend. Even after I had questions after my claim was filed they were answered.

My replacement arrived within one day. All directions were easy to follow. I was able to easily update the new phone and ship the old, broken one back. I haven't calculated whether the economics work out, but it sure was an easy process. Thank you, Asurion.

I am very satisfied. Thank you; however the first time my wife called the representative was not very nice and she hung up on my wife. it was very rude and unprofessional, so we contacted AT&T then this representative tried his best to assist us even though it was not his part regarding the insurance. After that we filed the claim again.

They gave me a great service and they did everything fast. I cannot complain about this company and the insurance, I did the claim and five days after it was done. They send my new phone on time and they kept me informed about every steps/process that they need to do and also me.

I had a wonderful experience. I called about my phone being stolen and within 48 hours I had a new one. Steps were very clear and I felt very supported by your staff. The automatic phone call to set my phone up was very helpful and the fact that it was at a time that was good for me was super helpful!

Wonderful service, got a replacement the next day!!! This is well worth the money I spend to cover an expensive device like a cell phone. Whether your screen is cracked, or you dropped it, or it sat in water, they cover it!

Our son recently dropped his phone in the ocean on a spring break trip. Having felt with Asurion in the past, they have much improved! I called, made the claim which took less than ten minutes. His phone was overnighted to us which was not expected. It was a new phone, even same color. We were pleasantly surprised.

I had an excellent experience from start to finish. Filing the claim for my broken phone online was super easy and I received the replacement phone the next day. Could not have asked for a better overall process. I would highly recommend your service to everyone.

The process was very easy and the replacement came earlier than they said. I would recommend Asurion to anyone who needs to insure their products. The return was easy as well. When they received the return they sent confirmation they received it. Done!

It took them more than two weeks to process my call, Can you really wait for two weeks to receive your phone? You should advise customer about these delays when they sign up for this service and also they ask a lot of private question in order to send you a new one like 1. How do you use your phone? 2. With who do you live at home 3. How much data do use per months? 4. What do you do on the phone mostly? 5. Do you have Apple account? And they also asked you to give permission to share all your information to many service providers in and outside United States, Avoid them and please let customer knows that they need to provide all these sensitive information.

Shipping and return process was acceptable. Contact on setting the phone was helpful. Waiting a few months to get a replacement for a phone that was no longer sold was a little discouraging. Once a replacement was available things were acceptable.

Had a problem with the a phone not working. Went in, talked to sales rep at a Verizon store, went through the appropriate steps with customer service and they had a new phone to me within 24 hours. I was very happy. Thanks!

This has to be the worst server I have experienced to date and I'm 53 years old. My phone got knocked out of my hand fell on bricks and of course the screen cracks. I was first told my claim would take 8 hours and I would hear from someone. It has now been over 24 hours and nothing. I'm an IT professional and am on call 24 - 7 my cell phone is my life line. I'm lucky to know someone who had a spare phone that I could use. If not I would be sunk. This is not acceptable at all. More than 24 hours and no change on my claim. Not good!

My son had lost his iPhone and all I had to do was cancel and fill out a form online and was helped very fast, faster than expected thank you. The lady that helped me activate my phone was very helpful.

Could not have been easier to make my claim. The representative clearly understood what had happened and worked with me to expedite my claim. Completed the claim around 1:30 Los Angeles time. Received my replacement phone the next day around 11:30 am.

The first phone they sent could not be activated - the IBI number was invalid. The screen was also cracked and chipped. They then had to start a NEW claim instead of continuing with the actual claim. I was told the SECOND phone would be overnighted and when it wasn't and I called, I was told they had to manually process the claim and it would take 24-48 hours and that I would have it the next day. Not surprisingly, still no phone. I called again and was told that it ACTUALLY takes 2-3 days to PROCESS manually and that we should have the phone on Thursday. I called back this morning to be told there is still a GLITCH in their system and it will take ANOTHER 2-3 days to process. I've been paying for my son's phone for an entire month with no phone for service. This is ridiculous!!!! DO YOUR JOBS - I paid my deductible and he needs a phone!

Agents were patient and helpful through every step, including transferring everything from my old phone to the new one. And I ended up with a better phone. I have already encouraged a friend to call you and get his phone replaced.

I didn't have any problems getting a new phone via my Insurance as my old phone broke. Everyone I dealt with was professional, polite, and took care of the issue really fast. No runarounds. I loved it. Thank you.

Phone is fine, good. I had a lot of difficulty transferring pictures and phone numbers. I had to go to a store to get everything transferred, and it was still difficult. Charger that you sent wasn't compatible with phone, good thing we had the original one.

I broke my screen and wanted a place to repair it same day but no were available. I had the new iPhone XR. So Asurion replaced my phone for the 29.99. I had a new phone the next day. The customer service were great they had my new phone working in minutes and called me back to make sure it was working properly. I would definitely recommend Asurion.

The entire process was quick and easy. It was nice that we had a new phone without any Hassle. We received the phone the next day and I was able to take it to a Verizon store to have all the data transferred. They even put the old phone in the envelope provided to me and that was that! Easy!

I am very happy with the experience. I was an ATT customer for years and refused to carry the insurance after a very negative experience with the "family" plan and not being able to replace a phone that was stolen. I know now that it was not your company that made the mistake. I am very happy with the service, and the speed of the replacement of my brother's phone. It was here much quicker than I had imagined and with no complications the claim was handled. I appreciate you very much.

They are awesome! They help me really fast. I can always count on them. They really care and know how hard it is to be without a phone. This is the best insurance a phone company can have. I will totally recommend my friends to insure their phone.

I had trouble submitting a the forms and finally after a couple of weeks I went to the ATT store and got them to submit the documentation. I wish the upload process was more user friendly. At least activate the submission t button and pop up the error so I can know what to fix to make it work. The store even had to try a couple of times before it would accept the information.

My WiFi jet pack quit working. You were very quick to replace it even though we were not at home and traveling in another state. You shipped it to a local store in Oklahoma where we were able to pick it up the next day! Thank you for your fast service!

One of the worst companies I have ever worked with. I sent my phone to get repaired and a week later and over 5 hours spent on the line where I get hung up on and have to restart the conversation from scratch again multiple times, I finally get it back with a still broken screen because apparently an employee accidentally cancelled my claim. They then send me another bag to mail the phone back to them, which I do, and then I look to track the claim and once again it had been canceled and they have no clue where my phone is!

Fast service, very satisfied. Would recommend Asurion insurance. Was told one to two business days and received replacement overnight. Sometimes I thought of dropping paying for the insurance but glad I kept it. You never know when you will need it and they are so prompt.

Everything went great. The phone arrived quicker than I expected. The only issue was not with Asurion but with how Samsung deals with some of there software and transfer of that data. I will use your service always and will keep all my phones under your insurance.

I received my new iPhone very quickly. I haven't had time to transfer my data over to the new phone yet. It's frustrating not to have the support I need. I'll probably have to hire someone to help me. I really don't have the tech skills to do it myself with phone support.

Gregory ** fixed my phone screen, but he also explained Asurion's policies and how easy it is to file a claim. I'm more confident about buying their insurance with an online or in-person purchase because of that ease of use. Thanks!

Great service. It arrived next day and all good. I placed order online and nothing else needed to be done and we got it next day. I will recommend this to anyone and I’ve heard many great things until now that I used it.

Service was prompt. My cell phone is working properly. The color is correct. The tracking was on point. My package was delivered to the correct address. The street was not spelled correctly the first time. However the represented corrected my address on the second delivery. I was sent the wrong device on my first delivery. The representative promptly resent the correct device.

It was tricky for me to fill out the claim forms online. Not sure why, but had to try several times. It's difficult to figure out the exact date of when your battery starts to fail when you didn't realize you had to know that in the first place. I finally got it right, and I received the new phone the next day, which was impressive.

With Asurion protection, we had the replacement phone for my daughter overnight. Their agent also kindly and patiently walked us through the new phone setup. I would definitely recommend them to anyone needing phone insurance. I know I will definitely continue carrying their services for the remainder of my cell phone years (which will probably be forever). Thanks Asurion!! Y’all are the best!

I was away on vacation and everything was made so easy! My phone was ready when I got back! I appreciate the support I was given and great service! I was provided a functioning phone and was able to continue my service without difficulty.

Great service and very friendly customer service reps. It was truly painless!! I called on Friday and received my son's replacement phone on Monday. Setting the new phone up was easy as well. Just one call, and the rep walked us thru it.

Everything was great, just a little disappointed on how I had 2 reps give me false information and wasted my time, I guess simply because they didn’t want to help but the last rep was amazing and helped me out.

You guys did an amazing job on my issue. I called Friday about 3:30 to report issues with phone. By Sat morning around 9:00 am I got a replacement phone. Great customer service. Thanks you so much. Yes, I would recommend this service.

Phone was delivered on the date and time as promised. Phone is working correctly at this time. All my information transferred over as my old phone. I was happy with service and ProTech service. Took my old phone to post office to be return.

I received my device in a timely manner! I didn’t expect to receive a new adapter and headphones too. That really was a plus in my experience. I feel satisfied that I know Asurion goes above and beyond to provide for its customers.

My claim was processed really fast! It took less than a week to receive the replacement for my grandson’s cracked iPad, and I’m very pleased with the new iPad that was sent in its place. Last time I went to AT&T, to process the same claim was more than three years ago, and that time, I was really disappointed!

My phone was stolen in Mexico, and I was able to get a new one in one day. Unfortunately, I was sent the wrong phone, but that was quickly fixed and my new one arrived in 2 days. Despite the mix-up, it was quickly handled in a professional manner and the process seemed pretty seamless for what could’ve been a big hassle.

Customer service was good. A little bit of a pain in the butt to have to mail in photo ID and affidavit but the shipping was super fast. I did request to have someone call us and arranged a time for that to happen and never did get the call. No worries, just an observation.

Everyone said the insurance wasn't good that you had to fight to get a replacement, but I had no problem, the people I talked with were great and I got the replacement within a day or two. Not a bad experience at all. Thank You so much.

The new phone arrived at midday the next day as expected. Returning the damaged phone was easy as usual due to the included and pre-addressed envelope. I would hope the deductible for the entire phone replacement could be lowered, but the insurance is always a good value because the premiums are reasonable and it is worth having the peace of mind that your most important device are covered.

I found this process extremely easy. I received my new phone quickly. I recent phone call at the time I scheduled. I found it super easy to return delete and return my old phone. Everything went seamless.

Great Customer Service, quick response to phone needs, a great experience. I had to call due to issues and the representatives made it easy, quick, and professional. I received the phone in a timely manner, the day they promised. I received notification the phone was coming. Reminders to send the damaged phone back. E-mail when the phone was at the address on the envelope. Thank you.

I inadvertently sent my smartphone through the washing machine. I do have a group plan insurance for all of my devices, and I thought water was not covered. I went to my Verizon store to see what phones were available. I explained what happened and I was told it was covered by my insurance. I called the number for the insurance company to confirm the coverage. I told them my sad story and the representative confirmed my coverage and asked me if I would like to complete a claim over the telephone (advise me having to go to the website to file a claim). The process was totally painless and I had my replacement phone the next day. The rep I spoke with was courteous, knowledgeable and a pleasure to speak to. The service was five-stars, without a doubt. Please do not take this personally, but I hope I do not have to use your service again :). Thank you for asking. Ron

The computer part of the process was a problem for me. I did not have internet, and a printer with me. The library is closed when I'm not at work, and AT&T can't help customers with Asurion's business. After the trouble with the initial filing of the claim, it went good.

The service was easy and fast. I was surprise how fast I got my phone. The customer service was very helpful. They showed me how to activate my phone and delete all my information off the phone for sending it back.

I spent 2 days and at least 2 hours on the phone trying to resolve an issue to get a replacement phone. Asurion will not let the AT&T representative stay on the phone so they could explain. If that was allowed, the process would have been handled the first day. I needed to DEMAND to speak to a supervisor to get the situation resolved. Everyone kept apologizing but doing nothing. After waiting on hold for an hour, the representative finally came back and said there was in an error in their system and the claim could be processed. This was the worse experience. Too bad there are no other options.

My experience with Asurion was GREAT. They help me set up my claim, within a few minutes, I had confirmation number. The service is fast, I received my phone within 24 hours. Thanks. Great job, guys!! Definitely would recommend to everyone, family and friends.

My son dropped his phone in the ocean. I contact Asurion and had no issues ordering a replacement. The new phone was here the next day without any holdup. It is nice to know that I can count on this company to assist with fast and awesome service.

I received Excellent (as always) customer service from an AT&T Sales Counselor to assist me. And because I live in an apartment the devices were delivered to the Apartment Office! Thank you! Kudos to the new store manager on Hatch Road, Ceres, CA.

Easy process to file claim. Only thing better if could do it all over the phone instead of online. But was fast getting new device and returning old device was easy. Only reason not 5 stars is because had to finish online after talked to representative on phone.

Very pleased with service. Provider was knowledgeable and patient. Eased my fears and made process easy for me. I was quite surprised at how thorough the process was and how user-friendly the steps were. Would absolutely recommend to friends and family.

Overall, satisfied. The process itself requires HOURS with absurd verification process AND a couple of chats with the support people to get the same phone I previously had. At the end, it worked out... but... geeez!!

Did it all online and the response was extremely fast. From file of the claim to receipt of replacement phone was TWO days. Can't ask for much better service than that. The online way of filing was extremely easy. THANK YOU!

Asurion did a good job. The process was easy. The only complaint I have is the claim deductible is high. We pay a large fee each month and then the deductible is high. Probably won't be keeping the insurance. When I started it was $50.00 didn’t realize it has gone up to $112.00. I guess that is my fault. Oh well you live and learn.

Greatly appreciate your support in the whole process of receiving the phone and sending back the broken one. You all made it very easy. Great employees and very nice people. I really appreciate the patience also because sometimes I get nervous about making sure I am doing what you ask of me correctly.

I bought a pair of headphones about a year ago with this 3 year protection plan and they got damaged about 2 months after I bought them. I sent them in for repair and they fixed the cable and sent them back to me. Something they did in the repair process, or something else that happened to the headphones when they got damaged, changed the sound signature of the headphones significantly making them really bloated in the bass.

On Nov. 2017 we bought from The Home Depot a Samsung FleWash washing machine with Asurion extended warranty protection. The washer stopped to work on Feb 18, 2019. Reported the issue to Asurion, which opened a repair ticket on Feb. 19, 2019. On Feb. 21 Asurion sent a technician from Astro Appliance Repair. After evaluation the technician stated to us that he couldn't repair it. After calling Asurion to find the status of the claim, they send on a technician from Fort Bend Appliances Repair. He stated that this is recurring problem that Samsung has with this model of washer machine and that the washer must be disassembled in order to change the control board or modules and there wasn’t an estimated amount of time that this could take. Also he must take the washer machine to his shop as there is no space to work in the house.

The process was easy. Once the claim was submitted, everything went smoothly. We received the replacement equipment within 48 hours and returning the damaged device was simple as they provided instructions and the return envelope. I would definitely recommend getting the insurance as the cost per month is nothing compared to what the phone costs.

My claim was handled quickly and I got resolution and my replacement within 72 hours. I was very impressed with the service. The representative was very helpful and walked me through the whole process. When I received my replacement unit I was back online within a couple of minutes. I will always make sure that I have coverage on all of my devices.

Asurion had wonderful customer service department, there was no wait time to call in, very easy process and would certainly use this service again. The only negative comment I have is a promised piece was missing from the package upon opening it.

They lie all the time. It’s like a habit. Worst company I ever dealt with. They sent me two defective phones and then said that they will send me a check instead and told me to hold on to the phones. I receive the check and the check never came and when I called they said they need the phone back before the can send the check out! I feel exhausted and frustrated with this company. Organized liars is who they are.

I did a claim online, which was very easy to do. It gives you a step to step of the process and my phone was deliver in 1-2 days. Once I got the phone they gave me a call to see if I was able to set up the new phone. Very easy and fast process.

Response was fast and efficient... We appreciate the promptness with which this claim was handled. You have made this as pain-free as I could ever imagine. I will definitely recommend to a friend and of course, relatives. Be not afraid of this...

It was great, the person helping me was kind, caring and very compassionate about my situation. She made it the easiest and best replacement I ever have done in my whole life. I was upset about having to go through the situation, until I called then I was like wow I was no longer upset and I was relieved to have help that went so smooth. If I ever need something replaced again I will not be angry or disappointment about it knowing I have a Asurion representative like I had to help me. (I wish I could recall her name.) She was great!!!

You all were able to get the process going in a matter of no time. Thank you for making this process easy as possible!! Very good service, the turnaround was only a day! I can’t believe the next day my iPad was at my door.

Applying for the insurance was easy and receiving a phone replacement was super quick. The phone was to arrive in a day or or two and came on day two. FedEx was very efficient during the transport and delivery. Thank you!

Thank you very much for the fast service and delivery of a replacement phone that was lost or stolen. Your representative took care of all our needs. You have awesome service, and it was very much appreciated. We highly recommend your service. Thank you so very much.

Always top notch service! Customer service is always prompt and knowledgeable. Shipping is amazing, fast and reliable. Thank you for being there whenever we have needed to use the service and having a 15 yr old daughter it seems we use it more frequently than I’d I'd like to.

The submission was easy to claim. I didn't have any problems. The claim was user friendly and easy to answer. The phone was received within 2 days just like it was promised. The deductible is convenient when it is added to our monthly bill.

This service is easy to use and fast to get you the replacement. The support team was helpful and knowledgeable to get me on my way. .The make the first step to the very last step very easy and understandable. The call for helping you with setup- this part of the process took forever for them to get on the line, I waited 45 mins, then 20 and after that I gave up and just winged it myself. I hope I didn't forget anything. ;)

I was very satisfied with everything. Thanks again for everything. It was so fast and so convenient and I had to worry about nothing. Replacement was broken but it was the next day Asurion shipped device. Thank you so much for everything. The customer's service was excellent. I was satisfied.

The online process with Asurion was excellent and provide fast service. I would definitely recommend this service to a friend. I received a Samsung Galaxy 9 and it arrive less than two days. The prices can be a little lower. Excellent Service.

Amazingly great. I will tell the whole world. I am so glad I insured my phone with Asurion. Thank you for your wonderful customer services. I would recommend this to anyone that has a phone. The total experience was everything.

You first sent me a refurbished phone which failed within two weeks. The new replacement has been reliable. Your customer service is awesome, every person I spoke with was courteous and professional. Thanks for your service and keep up the good work.

I pay every month for Verizon total mobile Protection. I need it a new front screen/placement device after mine was cracked. (VERIZON Galaxy S8+, summer 2017) I found it was cheaper to have their own "certified technician" expert come to my home to repair the screen. Wasn't told until in person my phone would never be again what I had paid for in total already. Aka tell me before anyone comes every single damn detail. Because I expected what I paid for! Taking the phone apart to fit with new front screen will render it never again water resistance. (Big deal, I dropped it in a puddle completely submerged in the water prior to this and not a thing happened to it.) I wasn't told this on the phone. To make the better decision for sending me a replacement.

Service was great, I never expected it to go this good. I'm a senior adult and didn't think it would go this smooth (75yrs). I thought I would be jumping through hoops. I filed the claim on Tuesday and on Thursday the I paid was at my door. Thank you!!!

Beyond my expectations. New phone arrived a day after I sent in paperwork. I am not tech accomplished. Your company made setting up my phone with ease. They called to help and also made available tech phone numbers for immediate service. I have never had better service. Thank you.

I was concerned as I have never used my insurance. I called in, the phone recording said call volume is high and to go on line. I did, it was so simple and received my replacement phone the next day. I called them to connect my phone and they did such a great job, super knowledgeable and very patient and helpful. Super impressed!!! Thank you so much!!!

I dropped my phone, it broke. I placed a claim. they sent me a new refurbished phone, it was as good as factory direct new! I charged it, activated it, sent my broken phone back and It was fast and easy. I am very happy with my replacement phone and the whole process.

The entire experience has been easy for us. My daughter is in Israel and her phone was damaged. Our only problem so far is getting it to her in Israel. We'll need a little extra time to return the old phone.

The only complaint is whoever delivered the box left it near the steps and it was raining. Plus they did not knock on the door notifying me they delivered. The phone came on time and was easy to set up.

This is my first time taking an insurance for my phone as I usually never have problems. So when my Galaxy S8 Plus fell from the car and the screen broke, I was devastated. When I went to my AT&T store, they looked up my account and told me that I did have insurance. It was the best news, I wanted to do a little dance! :) So I came home, I contacted you, everything went very smoothly and not even 24 hours later, I was receiving my replacement phone. This was a great experience. I don't plan to break phones more often no, but I highly recommend your company and I even made a post on my Facebook to command Asurion to my friends. Thank you for a very easy, smooth and prompt service.

My phone needed to be replaced. I had insurance through AT&T and Asurion. Asurion made it easy to file claim and send out replacement phone. The phone came 48 hrs after I filed claim with easy instructions to activate phone & send old phone in the same package.

Fast delivery. The phone arrived at my door exactly when promised. The appointment that we made for phone help was great. They were super helpful in setting up the new phone and transferring data. Overall the entire replacement process was painless and positive.

Quick & simple. Only hang up was at the end of the internet session, something glitched and I couldn’t determine if the transaction was completed. I had to wait for the confirmation emails to have confidence it would go through. It did!

Very helpful to me with the phone that was messing up. And ordering a replacement phone for my husband. Very fast service. Very nice on the phone with me in figuring out what we needed to do. Very helpful in telling me what I needed to write on the paperwork.

It was fast and easy, it took very little time to fill out form and upload documents and I received the phone the next day. They included instructions and packing materials and everything that was needed to return the broken phone.

It was the most painless warranty claim I've ever experienced. I told the AT&T representative about the defect with my phone. He then used his iPad to enter the claim for me. That occurred 2:30pm on a Friday. Saturday morning, my new phone arrived. Who could ask for better, more painless service?

I mentioned that I was going to upgrade my wife's phone and give her S7 Active to my son after it was repaired and the replacement was s7 Edge which I was not interested in giving to my son as a replacement for the Active. So manager made it to where he would get S8 active as his replacement phone. I appreciate it due to the fact that the Active series are more rugged and durable. I think it would last him a little longer than the Edge would. Thank you for making that possible. He is so excited and looking forward to having his new S8 Active.

Simple, quick and efficient from making a claim to receiving the replacement device to great customer service to help with setting up the new device. Reminder phonecall to return the device. Everyone was friendly and knowledgeable through the entire process.

My phone arrived on time and everything was in the box. I wish it would have came with a wireless charger but other than that everything was ok. I'm loving my Note 8. I didn't know that it can do sooo much stuff.

My iPhone X had a green line running on the left side of the iPhone. The personnel were very helpful and patient! They took the time to explain what I needed to do to get the new iPhone started. I will definitely recommend you all.

Quick replacement received within five days of request. Very easy to fill out request form for online. Received reconditioned phone with no problems. Easy return. Policy envelope was included in the replacement made it very easy to return damaged phone. Thank you.

Excellent service. It was very easy to fill out the claim and after submitting the claim they you when to expect your phone and the cost. There was no hidden fees. The phone arrived as stated and worked perfect. I definitely would recommend have this company Asurion for insurance on your phone.

My experience with Asurion was very satisfying, having my new phone received within 24 hours after my phone stopped working and Asurion making the process very easy and convenient over the phone. Thank you for all your help! I highly recommend Asurion.

I had a problem, I brought it to their attention and they wrote me a check and fixed it. Kind of a process but it's resolved. Praise Jesus.

Perfect, thank you for exchanging my phone easily and without problems. I love receiving a new phone and sending my old broken phone in the mail. I'm very satisfied with the services you provided and I feel good about continuing to use you in the future.

My claim experience is such a wonderful & the most positive, helpful & speedy response since the fires, it's hard to say! Even so, I've been telling SO MANY FRIENDS how much ASURION has helped me! My phone was lost because the clearance process scooped it up with the fire debris and I wasn't able to get them to stop in time to find it.

This process went smoothly and we received our phones on time. We made the request and then 2 days later we received the phones. The activation was done quickly. Customer service were very knowledgeable and courteous. I would recommend Asurion 100%.

I love my replacement device the Samsung S7! The phone arrived less than 24 after contacting you. Your efficiency was amazingly great. And your rep was very nice on the phone. This was the first time I've ever used my insurance, and it was a great investment. Thank you!

My son is thrilled with his new phone. Thank you for making this experience easy and pain free. He even brags that his phone is better than mine! I would highly recommend you to anyone asking. Thank you for all your help.

Quick, convenience, and satisfied with service. Waiting time for assistance was a short wait. Submitting claim was quick and easy. The representative was very helpful and explained in detail claim process. Shipping timeframe for phone was received within the week. My daughter was very satisfied with her new phone & I was pleased to hear that the replacement wasn’t expensive.

Got an Apple Watch 3 series over a year ago and had become pretty attached to it. Between moving truck repair and everything else I was afraid I'd lost it. Spent a week cleaning house garage and vehicles in a frantic search for my missing device and was really sad because I'd thought it was going to be a total loss. Then I remembered I'd gotten the insurance so I called to see if they covered accidental loss. The online experience was quick and painless and even though I was going to have a deductible, seeing that it was reduced since I'd never had a claim prior I was pleasantly surprised to see what I did have to pay and the extremely prompt turnaround time was a very pleasant surprise. Insurance isn't always fun to have but I'm glad this high dollar expense loss was mitigated because I did have it just in case. Definitley recommend them!!!

My phone was lost and I called to start a claim, I was asked to turn in paperwork, and when I did the replacement phone was shipped. I received it quickly, however, it seems to be turning off at times so I need to contact Asurion again.

Good service to help with my phone issue. When the repair on my cracked screen didn’t work, my device was replaced within 2 days. Once I was connected to the correct person, the process went smoothly. It was a bit challenging to understand the first AT&T representative due to a language barrier. The second person I spoke with was great. He connected me to Asurion and the issue was fixed quickly.

Had to send back the first one that was not a good phone, so far this phone is working fine. I was not happy that I had to go back in twice to the store and that I couldn't get a phone from the store, which would have been a whole lot easier. Have a supply of one or two phones to give people instead of waiting one, two or three days. It was extremely inconvenient!

It was very fast and easy to make my claim. My deductible was cut in half because I had not make a claim in over a year. The replacement was here the following day and was actually brand new! It was even 1 model newer with more memory too! Very happy with this company!

Great Service and a Seamless replacement. This was exactly what I expected from an insurance plan. From the first call to the arrival of my replacement I had no problems. My return was made easy and the service from those involved was first class.

Asurion said they received my daughter's new phone back on 1/11, but they have a software problem and cannot issue us a credit. I have waited on the phone. Can still get nothing. Don't buy this insurance. She decided to deal with her slightly damaged phone and returned her new one unused. Asurion says they had the unused phone since January and it is now almost April and they won't credit it. One software system still doesn't show the return and they can't credit a lousy $112 to a long-time customer! AT&T is no help. We are moving to a new carrier.

Good job! Nice customer service rep. He was knowledgeable and able to resolve quickly. I would use this device again for my two other phones. Continue to hire a representative who can relate to people and speak clear English. It’s a plus with English speaking customers.

Getting my new phone was Fast and easy. I have used Asurion twice over several years with positive results. I especially appreciated the representative assistance in setting up my replacement phone. They were very patient and saved me a lot of time. I would recommend Asurion to friends and family. I

AT&T representative was knowledgeable and provided me the information that I needed. Had a false start on the phone itself. Then went to the computer to complete my claim. Phone arrived as promised. Provided me with everything I needed to return the old phone.

It was a slightly tedious process but fairly simple to replace my son's stolen phone. I don’t agree with the cost, the $225 deductible is a bit high when you have filed a police report and remotely wiped the phone so it can’t be used but otherwise an easy process.

The process was easy and fast plus I received my replacement phone quickly. I did not have to speak with a representative or send a copy of my ID. I was able to put in my order for a new phone and it will be added to my phone bill and I did not have to pay for shipping.

Getting my device replaced was easy. I love your service. I have used it for years. I have never had an issue with getting my phone replaced or fixed when needed. The process is very user-friendly and quick. Thank you.

The person who helped us activate our replacement device was very helpful. The process was quick and overall a great and easy experience. Overall the team was helpful and I’m very happy with the process. I would recommend this to friends.

Customer service was excellent. Fast replacement was awesome. Thanks! I was pleased with the whole experience I had since this was the first time I had to use my insurance. I would not be worried if I had to use this again.

Customer service is wonderful but these replacement phones all have issues. I’ve had two replacements in one week and I need to send this phone back also but I’m tired of the process and possibility of get another phone with another issue.