Asurion Reviews

My husband's cell phone was left on our flight home from Tampa to Chicago on 02/27/2019. We notified the airport and airlines and filed claim reports. I called AT&T and they referred me to Asurion. The woman I spoke with was incredibly focused on getting us a replacement phone. She helped us make sure the phone was locked. She took all our information and processed the claim. Our replacement phone arrived within 48 hours. I am technically challenged. I called your support line and the woman with support was patient and informative. She walked me through the entire process. Your two employees went above and beyond helping us get back connected. Thank you!!!

Filing a claim was easy, convenient and quick! After losing a phone on my family plan, I was able to file a claim and receive the replacement the next day. Activation was also very easy. I appreciate the efficient customer service.

Customer service was great and very friendly, the shipment of the device was very fast, will definitely keep the protection on all phones, worth the few dollars for the excellent service from Asurion, will recommend to everyone I know who has AT&T or Verizon to get the protection plan.

My phone was stolen on a Friday late afternoon and I had a replacement by 11 am next day and this came from across the states. Customer service was courteous and very patient even though I was upset. They tried to locate the phone. I was very satisfied with my service. The only thing I was disappointed with is the stolen phone was returned after I got the new one. It didn't work right cause of the Google lock that was put on it so I sent my original one back. That one was only 6 months old. They wouldn't give me any credit for the $200 I had to pay for the replacement.

Total Scam! My phone was dropped and the screen cracked because the case did not have front screen protection. Other than the screen, it is in excellent condition. I completed a claim and mailed the phone to Asurion. I get a email stating I needed to turn off “find my phone” which I did and I get an email stating the claim would continue. A day later, I get an email stating my phone was on the way. Imagine my surprise when we opened it and the phone was still cracked with instructions to call them. I call and they say it cannot be repaired and I need to pay additional $170 for replacement phone. I ask why and they say, stripped screws. How? The phone is not even 3 months old and was purchased brand new and it’s never been damaged before or out of the phone case until it was sent to Asurion.

My replacement arrived speedily and my experience with Asurion was great. I did not receive a hassle about what happened to my equipment in the explanation that gave was accepted with no question. Will definitely recommend Asurion to others and I will continue to be a loyal customer of Asurion.

My replacement device was sent immediately. It came with great instructions on how to send the broken phone back. It was very easy to set up and when I called AT&T support, the gentleman who helped me was very efficient.

My replacement phone had arrived on time, the next day, just like I was told. The activation process had went well. The tech support was very helpful on helping me to get my replacement phone activated. I was able to switch all my information from the old phone to the new replacement phone.

I was very impressed with my service. They was very helpful and I get everything done in no time. I was very specific about my call to them and I got my phone in three days with no problems. Didn't have to call back or stay on hold for a long time.

I bought a iPhone6s on Amazon on 11-5-18. On the same day I purchased what I thought was a Protection Plan. On Feb 25, 2019 my phone crashed. I called them and they said I didn't have coverage. So after arguing with them for hours Amazon finally gave me back all the money so I could purchase another phone on the 26th of Feb. I bought another plan thinking I needed to just call and register the phone. Well they kept telling me on the new phone I still had no insurance. So I called them again and was told they don't cover phones.

Thank goodness I had this insurance and thanks for being there. I had no idea I would need it so soon! The service was great and the replacement phone was here in 24 hours. I could set about rebuilding my phone service quickly.

It was the 1st time I used Asurion. The process was a little confusing/frustration; I don't know the "fix". If there's a next time it should be a little easier. The phone arrived quickly, I took it to the AT&T store & got terrific help. Returning the broken was very easy!

The phone technician came to my office on time. He was prompt and reliable. He answered all my questions about my broke screen. He also did an awesome job. I will definitely refer his. He has great service, very curious and professional.

I had a great experience getting my phone replaced! It took two or three phone calls after the initial online experience and my phone arrived within days!! Asurion personnel were courteous and helpful every step of the way! I highly recommend Asurion!

MetroPCS is my carrier. The service was fast and thorough. My replacement came the next day. I appreciate the responsiveness to this matter. They sent out my phone immediately which I was not expecting it to be so responsive. I am very pleased.

Very fast service. Was well pleased. Was very surprised that we received the new phone the very next day. Instruction were clear on how to repackage and send old phone back... Glad I had this back up to a phone being damaged. Thank You!!!

The process of filing a claim was easy. I received my replacement device quickly. The assistance I received with setting up the new phone was great. The entire process from start to finish only took a three days. I am pleased with the service I received.

My broken phone was quickly replaced at a reasonable price. All the service was provided on line an easy to understand. I recommend Asurion Insurance and its online service. This extra insurance is reasonably priced and available for a monthly rate.

My only complaint is that I did not have a phone and without access to a phone I could not activate my new phone--the options on the activation call were either provide call back # or hang up. (I would have preferred to stay on hold as I was using a phone that I would not be able to have call back sent to.)

My son's phone broke. We had insurance on our son's phone. Our Asurion rep took us through the entire process, which in retrospect is extremely consumer friendly. Knowing teenagers are tied to their phones, our representative was kind enough to get the phone ASAP and we received via FedEx within 36 hours. Though I thought it would be a laborious process, it was made extremely easy.

Service is easy and prompt. My only issue is that I have had 3 claims in the past few months so my deductible has been going up but it is still well worth it! I called on Wednesday and a new device was here the next day! I’m very happy.

They handled my claim quickly and it was a fairly easy process. I receive my replacement phone the very next day. And I was able to return mine in the same box they sent my replacement in. They also provide a phone number for you to be able to contact someone if you can’t figure out how to set it up on your own but it is an easy process. Thank you.

I went online and did the submission of the claim for my iPhone 7. It was very easy to understand and complete. They got right on it and completed my claim, the phone was mailed immediately and delivered the next day. Great service.

It was an easy fast and very professional. The associate was very knowledgeable and polite. Just a quick call, some questions and I was done. Got home the next day and my new phone was on my table. I'd say best insurance company I ever used.

It took a little time to get someone on the phone, but when I did it was fast and easy. They listened to me and was able to remedy the problem very promptly. I'm very pleased with the service I was provided.

The person on the phone was super nice. Very helpful. Faster than I expected. Asked if I needed help when my device arrived to set it up. When I received the device and called to set it up, was also attended on the phone by a great customer service representative. Great experience overall.

Polite customer service during quick phone call to clarify log-in process (as spouse, I couldn't reset the PIN code which was a pain, but understandable). Online experience was fast and easy to use. New device arrived promptly. Damaged device was easy to package and return. Appreciated discount.

Submitting my claim online was fast and easy. Shipping/Arrival Time was reasonable, as mentioned. 1-3 days. Other than receiving a refurbished phone for replacement, I was only responsible for a mere minimal deductible. I hope we don’t have any issues with the replacement for a good while. Overall was a fast and easy process.

Excellent job! I received my device exactly on the time that I was told it would arrive. The device was in good condition and all the instructions for activation and for the return of the old device. I was able to track the delivery of the device and upon return from work it was at the door.

I received my refurbished phone in 2 days. I just didn’t know that there was a deductible I assumed the insurance assured me a phone at no cost. So far the phone works fine. I’m so thankful for the person whom I talked to at AT&T helped me through this process. She was great.

Thanks for giving me a new phone for one hundred and sixty eight dollars. You all rock solid gangsters my brothers from different mothers from around the globe. Helped my phone game grow a new way that day it came in the mail for rail.

Phone arrived as scheduled and the staff was very helpful getting the operational. No hitches. Everything went well. Thank you all very much. Also the phone was upgraded from an iPhone 6 to an iPhone 6s which was an added benefit.

Asurion is easy to file a claim with and my replacement device was received as expected per their website (very quickly). They are one of a very few good things AT&T has going on. Return label and instructions for damaged phone were very clear.

The service was friendly, courteous, and fast. I enjoyed the experience, even though it was to replace a broken device. I would certainly recommend this service to my friends and family. As much as I don’t want it to happen, I wouldn’t mind going through this, again.

They replaced the refurbished phone, and phone started to keep turning on/off because of refurbish. When they were selling insurance, they said it will be replaced by brand new one. But when you need to get replaced, sending the phone which is refurbish not to work properly even for 2 weeks. When you asked them to get another phone which won’t have any problem on future again, they said that they will send another refurbish phone again. It’s sucked. So you will have problem again. You will start all steps over to get another phone, you won’t be able to to use your phone for couple days. End of the all things, you are getting another refurbish phone which might has high risk not to work properly. It doesn’t make sense to pay every month for 13$ to get junk replaced phone!!! Don’t get insurance to waste money for nothing!!! GO stay AWAY from them!!

It was a great experience! The tech was very professional and did a great job. The speaker didn’t work once the phone was repaired. I called the company and they sent a replacement phone free of charge to make things right. I have used this company since I’ve owned a cell phone and it’s always been worth the cost.

The phone was replaced very fast. Sent the other one back, no problems at all! Hope we don't need to use the insurance again but glad we have it! Process is fast, no one wants to wait to replace a phone. Shipped in a day and was up and running the next day!

The representatives were very helpful and knowledgeable, and answered each and every one of my questions and concerns with courtesy, and made transferring all my contents from my old device to the new one very easy. I am definitely pleased with the service provided.

I was in the process of completing the form on the computer when I needed to clarify a question. I called Asurion and the man who I spoke with from customer service was extremely helpful and made the process of filing a claim very simple.

My experience with Asurion was fast, easy, efficient and effective! Submitting the claim, receiving the device and sending back the old device were straight forward and the directions that were provided made the entire process easy to navigate. I used the chat feature on the website and it was also really easy to navigate and I received great customer service throughout the entire experience.

Everything was done in a timely manner and customer service was great. The replacement device arrived in a 24 hour period of time. Was able to speak to someone before scheduled appointment time. The customer service very polite and patient with me.

A replacement device was not immediately available for me. I was impressed with the effort to keep me informed of the status while waiting for the item to be in stock. When the representative working on my case located the item in stock, it just really seemed easy to respond to the questions and provide the personal information necessary to get the device in my hands in a short period of time. Thanks Asurion.

I received my replacement phone fast and had clear instructions on what to do with how to transfer my data from my damaged device to my new one. Upon completing the device transfer sending the damaged device in was extremely easy.

Broke my phone at work while in the middle in the attempt to sell a truck. And it fell out my pocket and fell between the truck door as I was getting in the truck and shortly after closing the door it crack the screen. So I looked up my warranty and paid my deductible and got my phone the next day. Very thankful!

My carrier is Metro by T-Mobile. And as usual the service that I receive with the paring of both Asurion & Metro, it's exemplary. Being able to file my claim at 8:00 am, and receive my phone at 4:00 the next day is fantastic.

Great honestly it was a good service and got here quick and on time. Awesome great fantastic outstanding on time and on pint good looking and great work stay safe and have great day and good weekend to everyone.

My wife's phone was broken. One phone call and the process began immediately. Everyone with whom I spoke was very professional and courteous. The service was great and timely. I would recommend you to anyone without hesitation. I could not believe how quickly the response was. New phone in no time. Thanks, Ron **.

My only complaint is the annoying email telling me to send Asurion the broke device. Please give customers a reasonable amount of time to return the device before sending threatening emails about being charged if the device is not returned. Thanks.

Its was a good service. But you could have electronic paperwork instead of having me print out some forms and mail or fax them in. There is too much technology out here to have to fax some documents in.

Everyone was great and took care of my concerns when my tablets got stolen, they filed my claim and keep me updated every step of the way. I am so thankful for Asurion. I use my tablets a lot for all type of work and surfing and they was quick in sending out my replacement for my business could continue to run smoothly.

I received replacement phone at my doorstep in less than 24 hours of filing claim. Had very helpful staff while completing claim process. I Will hopefully not have to file any claims but at least they made this time hassle-free.

I was surprised to be given a whole new replacement phone instead of just having the glass replaced! The phone arrived in just a couple of days. The person who walked me through the setup for it was pleasant, courteous, and knowledgeable. The process was pretty painless.

The replacement phone was not suitable for my 92 year old mother. She needed an LG flip phone with large keys. After receiving the replacement phone, we searched the inventory of every AT&T store in NYC until we found one and purchased it.

Replaced broken iPhone. The entire process was quick & smooth! I don’t have any complaints at all! Automated system was very easy to use. The replacement phone arrived ad promised—overnight. I appreciate how patient and helpful the tech was who assisted me with setting up my new phone; she was professional and extremely knowledgeable.

This was not the first time I submitted a claim thru Asurion. All three claims were handled in an excellent manner. The representatives were very friendly. I received a replacement phone in less than two days. Don't believe how fast the service was and I was absolutely very satisfied.

Very fast service and did not go without a phone for long. Did receive when they said it was coming. And I also returned damaged item, no hassle even to do the claim, AT&T store representative helped. Happy customer.

I dropped my phone and cracked the screen to the point the device was barely usable. I submitted the claim online and had a new device in my possession and working like nothing ever happened 24 hours later. Amazing service!

Great customer service, and really really fast shipping. Got my new cell phone replacement the next day. I even got a cheaper price to replace my iPhone X. Instead of paying the $300 to replace, I only paid half. I would recommend!!!

Very easy to file the claim and phone was delivered next day as promised. Very satisfied with the service and instructions on how to return the phone. I have used Asurion for a number of years and have always been satisfied with their service for replacing damaged phones.

This transaction was speedy and all of the people I dealt with were extremely friendly and professional. I filed the claim one day and had the phone the next. I was able to call and get my phone set up the evening it arrived. Thank you!

Phone was stolen out of my truck. Went to my carrier (AT&T) to get a replacement and was told I still had insurance on it. They gave me the email address to Asurion to file a claim. Went home to file it, took just a few minutes and had my new phone in a few days. Everything went smooth with no problems.

Very easy to get in touch with you, complete the process and I got my replacement phone quickly. Thank you! Very happy with the replacement phone that you sent. Paperwork was easy and ability to mail my old phone back locally was helpful since we live in the country.

I really love my replacement phone. I was lucky the second time to have the right person from technical support assisting me with the retrieval of information from the old phone. The first time the tech lied about calling me back to see if the transfer was complete.

The process was fast and we receive a good discount as well with regards to our deductible. The product was temporarily unavailable by only for a short period. We receive the iPad pro (3rd gen) overnight as soon as it was available. We are happy. Thank you.

Called to replace broken phone and everything was very easy and smooth! The phone came very quickly and the packaging was all ready to send broken phone back! Dropped at post office and got new phone turned on! Very easy.

I was pleased with the results. Had a cracked camera and I had a new phone in delivered less than two weeks. The Only problem was I had a problem getting data transfer. I needed to go to a verification store. This was very inconvenient.

Was very happy with the service I received to replace my daughter phone. Shipping and replacing was very fast and easy. In about 2 days after I submitted my claim, I received the new phone with all the shipping labels and box to resend back.

Excellent and quick service to replace my son's phone. Received replacement phone as promised and back online quickly. Easy process to report damage and easy process to return the damaged phone using prepaid packaging. Glad I had the insurance on the phone.

The replacement phone came very quickly and was packaged safe. They made it very easy to send back the old phone with USPS paid postage and even fresh packing tape! It was a very smooth transaction and kept the phone downtime to a minimum.

I was very pleased and satisfied with customer service as well as response and delivery. You guys/gals did an awesome job. I'm glad I do have insurance with your company. I do love my carrier AT&T as well. I know and feel confident between carrier and insurance I've chosen the right ones.

My granddaughter dropped her tablet and busted the screen, I filed a claim thru Asurion and they sent out a new one within two days. My granddaughter was very happy and so was I. It was so easy. Thank you, Asurion.

I LOVE it when I pay for a replacement screen and the PART YOU SENT is faulty and the only option I am given is a replacement phone. I want MY phone fixed NOT a new or refurbished phone no matter the phone offered. If it’s an appliance you FIX it THREE times for the same issue but for a phone screen it’s only once. THIS IS NOT OKAY. I dealt with this company for SIX MONTHS for a fridge which was declared not fixable after the THIRD FAILURE in SIX MONTHS (I have a child in the home and after the 2nd failure in a month they offered a temp fridge/$100 gift card for a mini fridge while the other one was "getting fixed"). Eventually paid out for what I paid for the fridge (that's the only good thing I can say).

I received fast and great service. Thank you very much. There was a form I had to fill out that kind of had me upset but that’s alright. I been with AT&T for some years now and had insurance ever since on all my items.

Quick next day turnaround for the replacement on my Apple 7s iPhone. The transfer of information from one phone to the other went well. I do feel this is a used phone. It sometimes acts weird as far as the keyboard/touchscreen sometimes don’t function. That is my only disappointment. Overall, I’m pretty well satisfied with the phone. If so continue to have problems I will call to get it taken care of.

So easy to submit a claim online. No hassle. Plus got a discounted deductible which was unexpected. The new device was here in 2 days! Included everything I needed to return the broken device. I would very much recommend paying to have this coverage.

Just a click of a few buttons, and my replacement was order. Very quick process. I don’t know if it was because I had to file a claim a few years ago and my information was already on file made it easier. The weekend slowed down the overnight process, but my phone still came pretty fast. I am a happy customer. Thank you, Asurion!

Robbie was a blessing to help fix the issue. The phone showed up less than 24 hours after it was taken care of. Very impressed!!! The phone came with all the chargers. I couldn't be happier with the quickness and ease of getting the phone replaced.

Thank you for your service, it was quick and easy and my phone came quickly in the mail. The directions were clear and concise. I appreciate the service provided. Keep up the good work and hopefully, my phone will not need any additional help.

Very friendly and fast, made sure all was taken care of even when I didn't know what I was doing. They took very good care of me and my situation with my phone. I even received my phone within days and shipped it out even faster.

The whole process was quick. Customer service representative was very kind to explain what to expect since it was my first time getting a replacement device. I got it delivered next business day. Instructions on the package to return the old device were very easy to follow.

Asurion's service in a recent cell phone replacement was excellent. The CSR handled the claim in a single phone call, was pleasant, professional and ensured that I understood all of the available options and what the process would entail. The new phone arrived the following day and didn't miss any calls! I highly recommend obtaining and using Asurion's replacement phone insurance.

Very easy and convenient! I have never had a single problem with an insurance claim. It is fast and customer service is awesome helping you transfer and set up your new phone. I would definitely recommend to all my friends and family.

I have been dealing with Asurion as I bought extended warranty from Home Depot for a brand new Whirlpool Dishwasher model # WDT780SAEM. The dishwasher failed 4 times with same problem (control board failure) over 2 years... Each time it required multiple calls and multiple visits from technician to fix the same issue. So my dishwasher would stay out of commission for 2-4 weeks (imagine the pain it causes for a family of 4 with 2 kids)...

Excellent fast service. I called due to a damaged tablet, they sent me a new tablet the next day. Was very pleased with the service we received. I would recommend Asurion to anyone that buys a phone of any kind. Thank you for the fast expedient service I received.

I had issues with my screen and my phone stopped working. I submitted a claim and feedback and time was prompt and assuring. Received my new phone the next day! I will use Asurion if needed in the near future.

Asurion was helpful with all my questions. Helped me with my claim. Explained what I need to do very thoroughly. Held my claim until I could afford the deductible. Once I had the money, it was very easy to look up my claim, pay for the deductible then my device was ordered and received the next day.

I have Metro PCS service. I have insurance attached to my phone bill. The merchants at the store in Bridgeview, IL did an excellent job. Their service was awesome. Your deductible is too high. The store has a large selection of merchandise to chose from. I purchased a Stylo 4 phone. I am enjoying my phone.

The people on the phone were very helpful and the speed of getting a new phone was amazing! It definitely pays to have Asurion insurance for your phone because you never know when something will happen. My husband's phone slipped off at the bus stop and was never found but we had a replacement in about 24 hours.

My device came as scheduled, actually it came earlier than the scheduled time. I appreciate all the help I received in helping me solve the problem. All the associates I talked to were very helpful. All my questions were answered.

The call into customer service was perfect! The claim was easy. Payment was easy. Shipment came in fast. Instructions for set up were easy to follow. Shipping back the old device was easy also! I will use Asurion again for my phone repairs in the future.

I called, explained what happened to the watch and we received the new watch the very next day. A few days later we were able to recover the original watch but it was destroyed so I packaged it and returned. The experience was effortless and was glad you all were able to help. Thanks.

Excellent service all around. 10/10 would recommend to anyone. I received very quick support and was easily able to complete my claim for a replacement phone. I even got a slight upgrade because my exact model wasn’t available!!! This was a very pleasant experience; happy I had Asurion.

This has by far been the WORST customer service I have experienced. From being told something different by every representative I spoke with, to the attitudes that came along with it, to the extreme incongruence between Verizon and Asurion, it has all been terrible. I had to file a separate claim for every issue I had, none of which might I add was my fault. I received the wrong phone only to return it to have the following claim on my actual phone be denied. I am livid with the way the people at Asurion handled my issue. It made me feel like they were actually trying to be difficult. I don't have money for a brand new phone and the insurance that I PAID for was no help at all. Now I'm upset and phoneless until further notice. Thank you Asurion for NOTHING!!!!

You did awesome, got my phone in 24 hours. I called, gave you the information and it was done. I liked that I could do this online. It was so easy to enter all the information and you responded back very quick. I recommend this insurance for anyone’s cell phones.

Helpful, friendly and efficient. Rep was quick to answer question, process claim and give instruction. I really do not know what else to say but I am pleased with the customer service provided by Asurion. Thank you for your help with this process.

Receiving the phone replacement and returning the damaged phone was effortless! AT&T quickly assisted us in changing the Sim card from the old (dead) phone to the new one, so all is well. Just hoping you received the damaged phone by now? Thank you very much!

Made the loss of my device so easy to obtain and set up a new one. Also ensured that my lost device would go into "erasure" mode once the thief connected to the internet. Great to know they won't be able to get my private and work info! Thank you so much! So happy I've been paying for the insurance. Completely worth it!

Following a screen replacement, the texting and numbers functions no longer worked well. The phone was eventually replaced. All is now good. My one comment is that the consumer needs to be provided information on how to follow up if the repair does not work. I knew nothing about who to call and it took me quite some time to figure out what I needed to do next.

I have always added this service when I buy a new phone. I called and reported that my phone had been taken. My phone was replaced in one day. The service representative was very helpful, friendly and professional. I would recommend this service to anyone buying a phone. The cost is worth it.

I first called and they told me it was my fault it was my defected device from them wasn't working and they wanted me to pay another $200 (which honestly I think is way too high for a deductible on top what I have to pay monthly already to just have it). The women on the phone didn't know what she was doing because every single question I had I was put on hold. Finally I gave up and hung up and tried with another tech which told me it was a Verizon problem and to call them. I did and Verizon was confused and didn't know why they sent me back and to try again. Which I did and it finally worked out. I got everything sorted out. I gave my mailing info and was told it was going to be sent and I'll receive it tomorrow. Tomorrow came and no phone. I reluctantly called back and they said they had to call me back about it tomorrow. This is a NIGHTMARE!!! This company is terrible at customer service!

I lost my cell phone on 2/14/19. I called Asurion Insurance that evening. They suspended the service immediately. Received a refurbished phone on 2/18/19. That phone was awful. Whenever I made call recipient couldn't hear me. Had to return that phone. Received new one 2/22/19, all is well.

The phone stopped working in the morning, went to the AT&T store that evening, was helped by a very knowledgeable sales person, filed a claim and a new phone the next day. The phone arrived quickly, was easy to set up and get working. I was very satisfied with the entire process from start to finish.

You did a great job getting us a new phone in a timely manner. Everyone we spoke with was friendly and helpful. The only problem we encountered was with FedEx who came by the house and did not leave a notice (we were home by the way). When I called FedEx, they said I could pick up from the distribution center and I did.

Corey was my Asurion Insurance representative. She was very helpful, polite, and professional. She helped me get a new phone the next day on a Saturday (although I didn't realize she had gotten it to me until Sunday - my fault). She was so helpful in a terrible situation. She gets my highest recommendation and I hope she is part of your training program. Excellent service.

The process was very easy online and the replacement phone came in less than 24hrs. The only thing that is less than satisfactory was that I called AT&T customer service and they helped with one aspect to show the phone damaged but could not complete the process and I had to go online anyway. If you have to wait on hold for over 30 min they should be able to complete the entire process.

The rating should be a fraction a one star. After initially filing a claim I was told I qualify for a replacement cell phone. Next day I received an email congratulating me on receiving my new replacement phone. It has been 18 (EIGHTEEN) MONTHS and I have not received it.

Phone needed to be replaced. It was replaced with a new phone just like the one on the plan. Came In the original box just like you would get from the store. Could not have asked for a better deal except if it was upgraded to the newer version.

After my phone stopped working correctly I filled out my claim. Was quickly sent a new phone (about the only good thing). After a few days of the new phone they sent me losing service on and off I took it into Verizon to find out that Asurion had sent me a phone with a recall out on it due to it losing service. I called to inform them of my issue at which point she recognized it was a recalled model. However, she told me to reset the service settings instead of offering to replace the faulty phone they sent me.

Live Customer service was excellent. Process was not explained adequately on the website, which caused a delay on my claim. I would have clear bolded instructions that show only one document per section, or alternately be able to load 1 pdf with all documents needed.

They was good to me to made my claims I did of warranty and my phone on AT&T was being too cheap to pay for a good Carrier to give to to give me the warranty phone. I couldn't wait 7 days for the phone could because I was going on my vacation so I called insurance company, tell him of my issue with my phone and they make the claim out and aunt in 1 to 2 days I had got my a for my brand new phone. Thank you guys and go to Hell AT&T.

Came promptly and the people who helped were great. Took the information, were very helpful and reassuring. All would be well since the phone was stolen. The phone was delivered on Martin Luther King Day So was happily surprised they deliver that day. The phone was stolen the previous Sat so two Day was spectacular.

The customer support over the phone was great. The replacement phone was slight defective, so I called to report the issue (glitchy and screen on the sides were not flush, could’ve cut someone). The customer service was helpful, and received another replacement and returned the phones. Service was great.

Kudos! From the moment we walked into the store, we were met with a friendly gentleman. Very knowledgeable. Explained everything. Excellent customer service. We were out of there within 20 minutes. He told us when to expect replacement and process for returning damaged phone. Received several emails detailing shipment status. Received as promised. Awesome???

Notepad fell off table and screen shattered. I submitted a claim and had a replacement before 24 hours. I was very pleased! The process was painless. I will continue to use and recommend ASURION for all phone insurance needs. Thanks. :)

I was satisfied with the insurance representative and the service provided. Just wish they would have had the phone I really wanted but this one is okay. When I put my code in I don't have to push ok, I automatically open up so I am wondering is this a used phone and not a new one.

Prompt, courteous, knowledgeable, polite, professional and kind. Helped guide me through an area I was not proficient at. Having insurance through my carrier really saved me money. Being on a fixed income it helped me so much. I would recommend to others how share my experience.

It seemed like a Helpful and quick process for the most part. I did not wait very long. I submitted my Claim and did not encounter any problems and the AT&T representative knew what she was doing and the process really well.

Called Asurion and had conversation with one of their representatives. It was 4:58 PM when we were done talking and she said, "your phone will be there tomorrow." It was at my place the next day. Very pleased with their fast and friendly service!

My port burned out, you sent me a new phone. My mother had a heart attack and my nerves, I was not myself, lost my new phone of 3 days at a hospital. Thank you for helping me in a time of need and it was done swiftly.

I received my new phone in exactly the time they said I would. There were no problems at all with my claim, thank you for making this experience a positive one for me from a customer service viewpoint!! I would recommend to everyone, "Have your devices insured."

Asurion was fantastic. Most important, they were fast and accurate. My wife's replacement cell phone was received by us within 48 hours of filling out the online claim. No complaints on our end! Great job by Asurion! I will continue using your service!

I had purchased a swing set only a year ago and purchased a 4 year warranty. I was swinging my daughter on the swing when the straps on the toddler swing ripped completely off and my daughter who was 1 at the time flew off but luckily I caught her. The swing also doesn't swing right. I filed a claim and they basically told me that both weren't covered and they are not giving me a replacement. If the swing set is unsafe for children to go on they should replace it or give a refund especially since I only had it for a year. I sent them a video along with several pictures. I will never purchase a warranty from them ever again. I am so upset that they didn't even care that my daughter could of gotten seriously hurt.

Filing a claim was extremely easy. I got my replacement phone the very next day. The. Once I received the phone I was walked through every step on how to restore my apps, pictures and setting. Thank you so much!

The process was simple and easy. Did it all online. I think old them my phone wasn't keeping a charge. They sent me a new upgraded phone for a small deposit. I received my new phone within 2 days. Then they gave me a paid label to ship my old phone back.

Wow!!! Fast delivery... delivery within 24 hours... Thank you for: Excellent customer service. Return mail labels. Choice between UPS and USPS for customer convenience. The tape used to close and secure box for safe mailing.

Phone was broke an simple log in new phone came in the mail. Phone was for a teenager who feels the phone is available for daily survival. Easy process for anyone to use. Only drawback was store was not able to help. I waited in line at store to be told to do it all online.

Great. Easy and Quick. The whole process was under 15 minutes. I had a lot of questions and all were answered very quickly. The lady on the other end was very nice and very knowledgeable. Would refer you to anyone who wants to safeguard their asset.

Got a dud the first phone you sent me (wouldn't finish charging) but you sent a new one ASAP. Thanks so much. Was worried as the phone was deteriorating before my eyes with the broken screen. Was only a short time before it quit altogether.

I was VERY Satisfied. And everything was in order. Thanks SO VERY MUCH. I've been DEALING with Asurion for years, and you'll have ALWAYS taken GREAT CARE of all my needs. And I'd definitely WOULD recommend you'll to a FRIEND.

Fast and efficient service, next day delivery, everything needed to return faulty iPhone and quality return packaging materials, including return postage and repackaging box tape. Top notch polite customer service and an absolute pleasure working with them throughout the whole process.

I was very please how I received a replacement and that phone did not work so the customer service rep graciously sent me another replacement asap (which was the next day). This was awesome because I use my phone for work purposes only. I think this service is well recommendable. Thank you.

Everyone was real nice and very professional. Phone was shipped promptly and packaged excellent. They made sure I got my phone going and checked back to make sure everything was working as it should. Thanks, Asurion for such good customer service.

The whole process was a pleasure. Had my replacement phone within 24 hours. Instructions for filing claim, setting up new phone, and returning damaged phone was quite simple. Could not be more pleased. I would not hesitate to use the insurance again.

Your company provided a very professional service to customers, replaced a new phone to my daughter and mailed to her in just a few day. We are really appreciated your excellent service! I’ll tell all my friends about how wonderful your company is! Great work! Great company!

Had issue with cracked screen, received same phone with cracked screen. Had to talk to 3 different people before I was able to get it taken care of. It was a little of a hassle but all the agents were pleasant and took care of my issue.

Got it used a dental floss to open the SIM card slot otherwise good although it is slightly smaller than the one it replaced so the protection case I had does not fit. Going to AT&T store to see about getting one.

The process was smooth and even though I placed my claim in the late afternoon. I still received my new phone the next day. Impressive. The rep that I spoke with was very helpful and was able to get my claim processed very quickly.

You met our expectations by delivering the phone on the date you promised. The person who helped set up the phone after it was delivered was fantastic. She was very patient and helped us to get everything working on the phone.

I am very pleased with my experience with Asurion. Thank you very much for being there to assist me and making this experience with replacing the phone and filing an insurance claim so easy. It was stress free. I greatly appreciate it.

Put my claim in on Monday and my new phone was in my hands by Wednesday. There were no issues with my old phone and my new one. I just opened up my FedEx box and put my old one in and shipped it out with the packaging slip already provided.

I received phone 1 (6s). It was defective and would not connect to iTunes. It was returned and replaced with phone 2 (8) which had a bad phone card. Your tech department was able to work it out as we replaced card from phone 1. I appreciate your agent offering the 8. The total experience took about 5 days with all mailing back and forth.

The screen on one of our phones broke. You replaced the phone immediately and, more importantly, made the whole process very easy. There weren't any hassles or hoops to jump through. We were very pleased with the process from start to finish. It was a great experience.

We claimed the insurance and within a couple days had the replacement phone in the mailbox. The replacement came with a box to ship the old one back out. Very Quick and easy to use. I would definitely recommend to a friend.

The customer service reps were very nice and helpful. Once claim was made we received our replacement device very fast. Making a bad situation much better and we were able to get back to normal. Sending the broken phone back was also made nice and easy with pre-paid envelope. I hope not to have to submit another claim but if I do at least I know it will be fast and easy.

The product came super fast and the broken one was so easy to return! They even provided tape for the box! I was impressed at how quick it was and how easy. I did have a little trouble on the website figuring it out but after that it was easy peasy.

Got a replacement phone within 24 hours of claim. No issues, and very simple. I'm so glad that we have Asurion. I highly recommend them. I really don't know what we would have done without this protection on our phone plan.

I was surprised at how seamlessly and quickly Asurion was able to get a phone to my son. He lost it on a train, along with all his audition music. I expected getting a new phone would be a hassle but it arrived super quick. Thank you!!!

This is such a great company. I drop my phone down a chimney and have a replacement the next day. You can’t beat it. I am very happy with this service. I would recommend to all of my friends and family.

Everything was easy and spelled out simply from starting the claim, actually receiving an upgrade over what I had for a replacement to returning the device. Getting notices regarding the availability of a tech was nice although I didn’t use it. The response time was also great because I received my replacement the next day!

I had many issues in filing the claim, for a cracked screen. Initially I followed all the steps I was given, each time I'd check on it after, suddenly there's be something I "neglected" to do. I'd complete every step I was given to do, it would state that I was finished, I'd later check back on the status and the cycle would occur all over again. This happened about five times. Once it finally accepted I had completed everything, nothing. I heard nothing for two weeks, it was accepted but nothing was shipped. I called at the end of those two weeks to find that my claim never moved forward, they couldn't even find it properly. The person on the phone was a great help, they got everything set up for me, and I finally received my new phone about a week later. Their online filing system needs a great deal of work.

It was handled with ease and a quick pleasant experience. The phone arrived in two days. It was hassle free. Everything was handled from the AT&T App and was too simple. I felt like trusted long time AT&T customer for the first time in a while.

I was so surprised when it only took 2 days to get to me. I'm very satisfied. I had left my phone unattended and my daughter got her hand on it and somehow damaged my screen enough for it to not work at all. I really need my phone for my job and I'm so happy it only took two day to get to me.

I am very pleased with the quick and friendly response that the service reps provided me with. They guided me through the process and made it as simple as possible. I couldn't be more pleased with my results. The staff did everything within their power to make sure that I was satisfied and reassured.

Well it was somewhat painless overall and I did receive my replacement phone in less than 24 hrs. However, communicating with the operator was much more difficult than it should be. Took way too long, it seemed way too scripted and very hard to understand what she was saying. I found myself repeatedly just trying to push her along to complete the claim and have no idea what she was saying during the call for the most part. Other than that, thank you for getting it done.

Thank you. Fast delivery! Did not have a single issue. I received the box and followed all the instructions in the box just like it had said. Easy to follow instructions and super easy to ship back to the company.

I received my first replacement and it did not work properly, however you guys quickly sent me out a new replacement phone and it works great!!! The service I received from the representative all the way through to my new replacement phone was easy and fantastic!!! Thank you.

Everyone was very helpful and knowledgeable. They helped me recoup my data and restart my cellphone. The process was lengthy but was able to get my info, except for my telephone numbers which is terrible. Is there a way for me to get my people directory?

The Asurion agent who came to my home was very courteous, punctual, and professional. The Asurion customer services agents were also very helpful and professional when it came to my service needs. My new device arrived on time. I’ll recommend to others and continue to use AT&T and Asurion service in the future.

Very fast and easy to report a loss. Great job all the way around from start to finish. The online reporting and the emails status updates were great. Cost for replacement a little high but better than having to buy a new one.

I had a cracked screen & a tech came to my house to repair it. She was friendly & professional & repaired my phone to the best of her ability. She did tell me that when they were sent repair parts, they were sent iPhone 8 screens for 7 & 7+. She called her supervisor to confirm that she was to modify the new screen to fit my phone. She finished the repair, checked to make sure my phone rec'd calls & texts & left. That evening I noted that my phone's touch would not work correctly. I called Asurion & got a great guy that tried everything he knew to do to fix my phone & when it failed, he told me that my phone would be replaced. And it came the very next day! He was awesome! Friendly & tried so hard to make my phone work properly. I totally appreciate him & his efforts!

I certainly recommend. I already told several of my friends who are Verizon customer to get insurance. Several of them cracked or warped theirs. Regarding dealing with you guys it's been very pleasant and thorough and very helpful without asking question. So eager to help and also quick to response.

Fast exchange. I was up and running in days. It was super easy to use the website to fill out the claim. I received all packaging to send back my device and I had very clear instructions on the process of activating my new device and deactivating my old one.

From start to finish my claim took about 15-20 minutes. This occurred at 4 pm. The following morning I had my replacement device. Oral time from claim to receiving replacement, under 18 hours. Amazing. Asurion is detailed to a fault. But when approved, they are fast.

Very helpful. Was disappointed that the phone I got had 32 gigs of memory and the one it replaced had 64. It was easy to get the process done. I got new phone the next day. I would use the insurance again if needed.

I was having issues with my phone. I got on the Asurion website. Very simple and easy to navigate. Most of the work is already done for you. The whole process was less than five minutes. I made the claim on the website at about 8:45 pm. To my great surprise, by mid-afternoon the next day my new phone had made it from Texas to my hands in Tennessee in about 20 hours. I received email updates all along the way. Very impressive! I highly, highly recommend Asurion to insure electronic devices.

I dont want to give them a star at all but I have to or I can't submit this statement. Asurion is a complete joke unless your phone is completely broken, lost or stolen. With Verizon I pay for the Total mobile protection... which covers a great perk for us customers with screens breaking on the S8 in my situation. I have had the front screen crack twice and just the other day with a protector, noticed the back was cracked when I took it off for a new one I ordered. Really weird cause the front and sides also the phone are in perfect condition.

From beginning to end everything went very smoothly. I didn’t have any extra questions or concerns. Tech was very knowledgeable and correct. He was spot on with every little detail and very courteous. I wish I get to talk to him every time I call with concerns.

My husband dropped his phone and it shattered. I called insurance for a replacement. I had his new replacement the next day. The customer service rep was very helpful and did a great job in helping me. Thank you.

Verizon and Asurion and their employees were both polite, helpful and prompt in providing a new phone and getting it working. I was very pleased with the process. I will continue to use Asurion and would recommend it to my friends and family.

First rep I spoke to said he couldn't hear me anymore when he asked if I had backed up my old phone on iCloud, hung up, and didn't call me back. When I called back, new person I spoke to was very helpful.

Excellent, fast quality service for both a repair and a replacement in our family. Tech came right to the house to fix phone while son was home from college break. Excellent customer service. I Highly recommend the coverage to others, thank you Asurion!

I have to give credit to Tasha for getting this done. after 2 1/2 months since filing my claim and all the lame excuses I still would not recommend Asurion to anyone. I got my laptop back and it is working again but the timeframe was so long that I had to buy a new one anyway. I'm increasing my star rating to 2 from 1 solely because I believe Tasha deserves it. the company itself however needs to do an internal audit of competency because their ability to function properly was non existent in this case. I do thank you Tasha for your help and thank god there are some people in this world that still do their job, even if only a few at your company

Received replacement phone quickly without any incident, would recommend. Have used Asurion in the past and have always been very pleased with their service, I have a handicapped husband and it was his phone so it was very important for us to have the replacement quickly.

Very efficient and friendly. If there was anything that could be improved it would be to more accurately give a time in which the phone would be delivered. It always comes faster than what you predict but because you quite 48 hours we needed to find a phone because the 48 hours would have been too long.

Prompt service. There were two incidents, one included a lost phone and the other included a cracked screen. I had no problem with the claims online submission. Then the customer service representatives were very helpful in their involvement as well.

It was great, very professional, great choice of phone, quick delivery, new, exactly what I needed, courteous, made sure she let me know I was the customer, did an upgrade for me from the old phone. I had pleasant experience.

Great service in getting another replacement, quick delivery. Fast and friendly service, will use and recommend taking out insurance, compared to the cost of having to replace out of pocket. Placed claim on a Saturday and had a replacement phone by Monday, can't say enough about the fast delivery, being without a phone when you have elderly parent and need to keep in touch with them and work and your kids.

The process was simple. The phone arrived in the time stated. Sent old phone back and everything is fine. I appreciate how both AT&T and Asurion are able to work together to get their customers taken care of. Thank you.

Everything was handled quick and efficiently. There were no problems getting through and getting my claim filed. The employees were very helpful and friendly. I was Very pleased, with their attitude and and how everything was handled and explained to me in a way that was easily understood.

Service provided was very prompt. I received a new phone within a day of filing a claim. The replacement phone was an upgrade from what I previously had and appears to be in excellent working condition. Filing the claim was simple and easy.

Good job. Thank you very much. I appreciate the fast service. I was able to get my phone quickly and also order it online with an ease. If I were to have any other problem I will reorder online which makes it easy.

A wonderful fast experience. I handled this for my dad and it was a fast, a painless experience and my dad had his new phone the next day. Thank you so much for making my job taking care of my dad so much easier!

I called AT&T and filed a claim. I received a replacement iPhone two days after making the claim. It would have been delivered sooner, but we had a snowstorm that prevented FedEx from delivering it. It was an overall positive experience.

Had my phone to me in less than 24 hours after visiting a local ATT Store to make arrangements to have new phone shipped to me. I dealt straight with ATT and didn’t speak to Asurion. When I tried to speak to Asurion I didn’t know phone passcode and they were not able to assist me. I think there should be another way to access my information instead of being sent back to ATT to get my passcode reset. I couldn’t get help over the phone and had to go to store.

The rep was so helpful and patient! I had to speak to more than one rep but it was totally worth it! My niece has her phone and is satisfied! My niece is deaf and needed my assistance with this situation!

I had a wonderful experience with the return process. However, activating the phone was very challenging. If you have to activate it at the store you should also be able to get the phone from the store.

For the last two years I've been using the Sprint Complete. I had it to fix my phone if it ever had a crack since it said that it'll cover cracks. Given this and just this I tried taking the phone which was cracked with a small little piece missing on the bottom left corner. When I went they said they couldn't take the phone in for repair even though when I bought the plan it said nothing about how a small piece missing can lead to the fact that they can't fix it. All they tried to do was just sell another phone for an extreme price.

These guys really did what it took to complete the job. All three of my devices were stolen and all I had to do was call in from an local AT&T store and they took care of business like champions and got me back in business within two days they said but it felt like next day, I was rest assured. Happy.

Note 5. I received the phone promptly which was great. Had an issue figuring out how to transfer data which took some time on my part but got it all settled and moved over to my new device. My only concern is that I feel this battery is not up to new phone specs and seems to not run as much as it should throughout the day but I'm still happy to have a replacement device and so swiftly. I have always used Asurion for as lo by as I can remember and have always been happy with the customer service. Thank you. I will continue to use Asurion for any future mishaps.

The overall first time experience was excellent. I hope not to use my insurance again but if I need to, I understand the process. I was amazed at the quick delivery of my replacement phone. The first replacement had problems, but the second one is working well.

THE Customer service representative that I spoke with was great and polite! The new phone was delivered promptly to my front door. The online one was somewhat difficult that's why I called to speak with someone instead.

Got a replacement iPhone overnight, after satisfying all requirements. Quick response much appreciated. My phone had been "cookd" by a MRI which prevented me from turning off Find My Phone feature. Resolved by contacting local Verizon rep. Thank you so much.

My phone has liquid damage and was replaced within 2 days... when I received my phone I called Asurion and they help me activate it and get it all set up. I was not charged for an activation fee. Thank you.

Very pleased with the service we received. Customer service was spot on, very knowledgeable in the job and products. Friendly. Easy instructions for sending the damaged phone back. We would recommend getting this insurance on any of your phones or other electronics.

I was very disappointed with the online portion of filing a claim. Since the phone was less than a year old, I was given a response that I needed to see a "retailer". The phone was physically damaged which caused the phone to work for a period of time, but it simply stopped working. Having to take my personal time to go to a retailer was unfortunate, unnecessary, and a waste of my time. The phone was delivered as expected... within two days, so thank you for that.

Customer service was excellent, but disappointed that it took 4 days to get a replacement. In the past when Verizon replaces a phone, I got it the next day. I feel it wasn’t replaced in an appropriate amount of time.

Every interaction with you guys has always been great. I appreciate everything, from the ease of the automated system, the convenience of the website, and ALWAYS the prompt and amazing customer service I receive over the phone. I know it's tough dealing with customers who have been disconnected from their devices. Nobody calls you just to say thank you. They're usually upset about a broken or missing phone, and your reps have always been calm, cool, and collected... ready and willing to help. Thank you for everything you do. You're the real MVPs.

Thank you! Everything was great. Service was fast and my phone is mobile again. I completed the phone set up without any problems, thanks to your clear instructions and returning the broken phone was a cinch. After paying what I thought was a ridiculous amount for insurance, I certainly received greater benefits than my premiums.

Smooth as silk exchange! Extremely professional agents to assist. The only problem I have is that the phone itself seems to be rebuilt and may have some kinks in it. Since it is my brother's phone I can't be more specific at this time. Thank you for now. Hopefully, I won’t need to contact you.

They charge me 15 dollars for connections. Why. Can you explain me, I don't know... but the store for Metro PCS they said, do iu need to pay me service, it's correct... But anyway THE PHONE IS GREAT, ONLY I HAVE 2 GBS. I CAN SEE YOUTUBE IS TOO SLOW.