Asurion Reviews

Replacement process was quick and easy and the activation only took a few minutes! From filling out my stolen phone form to getting my phone was only 2 days and the phone call to activate was less than 10 minutes.

My phone had been causing me many troubles. Just randomly turning off, not keeping charge, dropping calls with 3 bars, often freezing up completely and taking forever to do simple tasks. Went in to see if it would be covered. As quick as a few questions the process was simple. I was sent a new phone with 48 hours. Upgrade works great! Only thing was they never said it was gonna be a refurbished phone, not that I really care, after 3+ years of 10 bucks a month I've spent 350 to that cost.. just saying.

I was very pleased that my new phone got here lickety split. I wish it were that easy to get my info from my old phone to the new one but since my screen was broke I had to wait for a new one to arrive at the repair shop and then they were able to transfer all my info. I will for sure recommend Asurion to friends and family. Thanks again, Martha

The customer service agent was very prompt, courteous and helpful. The replacement phone has taken a little bit to get used to, but is a quality phone with which I am pleased. My only wish is that while my old phone was a Kyocera rugged which was waterproof, shockproof, etc. my new phone is an Edge and I am scared to death I will drop it. Thanks for helping us.

I was thrilled. It was Simple, quick, and the agent was very helpful. I felt like my privacy was protected but not overdone. It’s my mom's phone and knowing she can have exactly the same phone is really important to her. The replacement phone came within a day or two.

Easy as pie. Thank you so much. Now I have to think of twenty more words and type 118 characters before you will let me off the hook. The experience of making a claim was painless and I received my replacement phone the next day.

Fast, easy service. I am really please with Asurion as an insurance company for my phone, they are expensive items and accidents happens. The only thing I am having trouble with is to delete my information from the old phone, as the screen is black they could not help me at AT&T store. I have still to figure it out how to send it.

Was fast process. I was able to get my phone replace within two days. And I was surprised when they said I’ll be able to received my phone in two days. So I would like to thank you guys so much for the great work you guys have done. So thank you.

The customer service was excellent, courteous and knowledgeable. She made sure we knew exactly what was going to happen. We received the replacement phone the very next day, and there was virtually no downtime. Received the same exact phone that needed replacing. Completely satisfied with this insurance.

I'm very pleased with the time it took to get my new phone, however it wasn't the exact same phone. I had to buy another phone case for the new phone. The transfer of all my information from my old phone to the new phone was smooth and easy. Thanks.

From start to finish, the whole process was easy and quick! Those on the phone were knowledgeable and considerate of my dilemma while I was outside of the United States. Packaging was safely done and assistance in setting up my new tablet was effortless. Thanks Asurion! Your staff is amazing!

Your replacement service of overnight delivery was fantastic! Verizon transferred data to the new phone efficiently and I was up and running the day I received the phone. Now THAT'S what SERVICE in this competitive era is all about. Thank you for your help in this matter.

My first claim took a long time to verify, almost an hour on the phone, but when I had to send that replacement phone back after just a few days, the second round was much smoother. The faulty phone was replaced quickly with no questions asked.

The service was was professional and the problem was in my opinion quickly resolved. The overall process was efficient and we were able to move thru the whole process fairly rapidly, which I appreciate. I would recommend this service to friends and family. Thank you very much.

We were vacationing in FL and the phone was damaged. The Asurion Ins was quick to replace the phone. On our return it was there. We were able to take it to a Verizon store and within minutes they had it returned to our original... having pictures and phone contacts... Thanks for being so prompt.

My daughter's replacement phone came the very next day. Thank you so much! We never have any problem when we need to get our phones replaced. Thank you very much for your continued assistance. It is a pleasure dealing with your company.

Had a wonderful experience with my representative and she helped me understand how to operate my phone. She was very patient, kind and helpful. Since I have little knowledge of technology, it was nice to have a person help me who understood the needs of the consumer.

Great job. Got it within 24 hrs and didn’t lose any downtime at my work. Thanks for fast and easy service that’s not complicated to feel out. Keep it up. You guys doing a great job. Thanks for being above and beyond.

Stayed determined to complete my phone replacement throughout my difficulty recovering my Apple ID. Asurion reps guided me through the process several different times until I finally got it right. It was frustrating but I could not have done it without the reps.

Didn’t have to mess with the affidavit. Much quicker turnaround. Shouldn’t have to verify my identity for every claim when funds are being deducted from my account every month. There has to be a better way to distinguish between loyal customers and fraud.

Customer service was great! When the package arrived it was safely mailed and stored in the box! Reporting a claim is super easy & the representative was very polite & helpful! She even offered to call back & have a representative walk me through in activating my new phone!

It was a very easy and quick process. The phone was delivered in 2 days. Set up was easy, but back up did take a while. Very pleased with the process. The return process was extremely easy with the mail label provided.

Once I got in touch with my carrier they directed me to Asurion. Asurion walked me through each step that got me a replacement phone. The rep was professional, helpful, and courteous. I would recommend asurion to others due to your efficiency.

Having had at and t for many years, I have never had to file a claim for a lost phone and was actually dreading it thinking that it would be a long drawn out process. I was happily surprised as to how smooth the entire process was from start to finish! Asurion's representatives are spot on! Professional and very thorough! Kept me updated every step of the way and I had my new phone at my home within 2 days! I really appreciated how they handled my claim!

Fast, simple and easy process for my replacement device. I was able to receive my device by mail and activate it, all from the comfort of my own home. I do wish that the deductible was a bit lower, after paying insurance for years, having to pay 199 to replace a covered device seems a bit excessive.

The process was easy, the phone arrived quickly, and the representative on the phone was extremely helpful and guided me through the process of activation wonderfully. I was taken care of very well during a stressful time as I was almost completely inept.

I lost my iPhone X around 3 months ago and I called Asurion for claim my phone. They took all the information they required and refused to claim my phone after one week. The very bad thing is that the customer service representatives are not ready to give me reason why they don't give me new device. Strongly recommend you guys not to go with Asurion, Don't pay Asurion for nothing.

I did call for assistance and the guy/representative who I called for assistance, put me on hold for a long time, never came back to even acknowledge he was gone. Very sad :(. Luckily your instructions were clear!!!

The whole process was simple and easy! The new phone came very quick. The only part of the process that needs improvement is dealing with AT&T when setting up the new phone. I was on the phone, on and off hold, for over an hour setting up the new phone. Overall, smooth process.

Quick turnaround. Phone didn’t have any prior problems before activating (considering most of the phones are refurbished/certified restored). Only took one day to be shipped to me from the time it got approved from claims.

I had very informative customer service representative, he was very helpful. Took his time with me, explained everything he was doing in terms I could understand. He really knew his job. Went out out his way to set me with different features.

Very satisfied with getting the phone on time but the payment should have been split to make it easy to pay because it makes your bill too high. So now with my bill and this addon was too much. Thank you.

I was very pleased with the service received. They were able to schedule the repair around our schedule. When the repair didn't go as planned they sent replacement phone out the next day. Everyone was very pleasant to talk to and they resolved and problems very fast.

The service was alright. I did appreciate the fact I was able to keep track of my replacement phone online. My only complaint was with the website. I had a lot of trouble uploading my documents. In certain instances the website seemed to be out of service.

Very impressed!!! Placed a claim due to a shattered screen & the new replacement phone was here the next day!!! When I called to activate it the lady was amazing and helped out tremendously. Wonderful experience from start to finish!!!

Replacement went very fast and worked well, the online process worked great just a little longer for verifaction process that took extra time before approval. Phone came quickly after that and set up was good.

It was a very quick delivery, supplying me with a good phone, and I had no problems with it whatsoever. Hence, no complaints. Also, it was very easy to return the old phone in the packaging that was provided. Great experience.

I’m so very pleased with my experience. Less than 24 hours and my new iPad was in my hands. Thank you!!! I most definitely will keep my coverage with Asurion and recommend it to my friends and family. Thank you again!

Cell phone stopped working, filed a claim online. Phone was replaced and received as promised. The condition of the replacement phone was like new. Customer service was available to answer all of my questions. There was no delay in response, I even had follow-up questions after the phone was received, help was also available to set up the replacement phone.

Great insurance service to have. They updated my galaxy 7 active to an 8 active. I am very satisfied with my new phone. The process was very easy and they included everything that I needed to send back my damaged phone. I was displeased to see that my new phone did not come with new headphones, but overall the experience was positive.

I was very pleased with Asurion. They did everything in a timely manner. I received my new phone that I lost. They helped me set it up and now I’m able to call and text when needed. It was very easy to get everything done.

Everything was great and easy but the iPad I was sent had a lot of trouble connecting to my data! Spent 2 hours on phone with AT&T and then even had to go into an AT&T store to get assistance from an in store agent!

The service was great. The delivery time was less than expected and very rapid. The instructions on how to replace the device were clear. Return instructions were easy to read. The condition of device received seems to be perfect thus far.

Ordered phone, received it the next day. Great job! Pull not have asked for better service. Very surprised when the phone came that early. Very quick service and turnaround. I have been a customer of AT&T for years. Yes I have tried the others and they did not deliver on their promise.

I wasn't aware that this service was available - it was so great to be able to set up my phone from my couch and not have to go into a store and wait in line. Benjamin who helped me was amazing - answered every single one of my questions. LOVE this service!

I have never had a problem with Asurion! Always quick and efficient service without a hassle! Will always have your insurance and assurance that things will be handled without any problems! Thank you so very much! And thank you for taking care of my son with expediency. His phone was stolen at school but thanks to your efficiency, he was only unable to do anything for only a day! I was amazed (as was he!) at how fast everything came together! Thanks again!

Excellent customer service by all parties involved. Claim was quick and hassle-free. Representatives were all helpful and sympathetic to situation and worked hard to replace damaged phone quickly. Got replacement phone the very next day by 3 pm and I was back in business again. Thank you, Asurion!

My phone arrived on the very next day as stated! It was also quick and easy to file the claim! And when I needed assistance with an issue, I was able to speak with someone who was very helpful! Keep up the good work Asurion, I wouldn't change a thing about your service!

Quick and easy replacement of my XS Max phone. The broken screen replacement processed very quickly. The return box had labels and wrapping tape included making the return very easy too. I would recommend Asurion for protecting your phone.

Extremely easy instructions for the phone set up. It was back on in just a few minutes. Even the packing for return was easy and included a box, shipping label, and tape. Instructions from AT&T rep were also very good.

Outstanding assistance from beginning to end. My camera was malfunctioning and a new phone was sent to me. Thank you for the clear instructions and making the process seamless and painless! I knew what to expect upon arrival of my new phone and when I called for assist the professional was patient, kind and gave clear instruction. Wrapping up the old phone with provided packaging and label was very nice. I was well pleased. Thank you!

I received helpful information and assistance to file a claim and have a cell phone that had quit working replaced. A replacement cell phone was shipped overnight and I was very pleased with service. I am very happy that I had the insurance and it replaced my phone with little effort on my part.

I’m very happy to be your customers. Customer service very is friendly. They help me very quick and I got my phone back less than 24 hours. I will refer my friends to buy a insurance at Asurion. Thank you.

I had a great experience. The service technician I spoke with was very clear and direct. Our replacement product was perfect and came in very promptly. The return process couldn’t have been easier. Thank you for the great experience. Please let me know if there are any questions with this response.

I am glad I had insurance but it seemed to cost me more to replace my device than I was originally told it would cost. I am very disappointed with that. I am glad that the new device came within 24 hrs and I still had to pay for a new cover plate because my old one could not transfer over. I appreciated the assistance from the people at AT&T.

My husband’s phone was destroyed/damaged on a Monday morning. I filed a claim within minutes, I was told his phone would ship in two to three business days. Phone shipped out that day and was delivered by 4:30 pm on the second business day. Everything I needed to send in the damaged phone was in the same package and instructions were easy to follow. I was also given a discount due to never having filed a claim before.

I love the service, it was a very smooth experience. Good job guys! I wish AT&T service was this smooth. Basically, all it took one call to the customer service agent and he explained steps and everything was taken care, in a true self-service fashion.

everyone I spoke with was polite and understanding that I am 72 and may need a little extra time to explain how I lost my phone and no one thought that I was being Trump about the reason. I have been with AT&T for approximately 25 years and this is the first time I've lost one. My first cell phone was in a bag in the 80s and I don't remember who the service provider was but I think it was AT&T. I made a good choice!

Thank you so much to the second representative. I wish I knew her #. Thank you. So much. I received my phone in 3 days. Please make sure that the AT&T clients undestand the timeframe for filling out a claim.

I recieved my phone in two days as stated, customer service with Asurion was very nice and helpful, and I love my phone, very nice. FedEx was fast on getting my item delivered in a timely manner, and very direct on schedule.

Claim was addressed quickly and efficiently. My replacement phone arrived within 2 days of filing if I am not mistaken. Very pleased with service. Spoke briefly with a service person and they were very friendly and helpful. I would definitely recommend Asurion to others buying new phones.

I went to my Verizon store at around 5:45 p.m. on Friday after work, told probably will repair the screen, then was told, no, they are sending replacement. My new phone arrived Saturday at 11:30. Wow.

Claim was easy, got my new phone in two days, very pleased with service. Had a schedule phone call to help with downloading everything from the cloud, they called when scheduled, but I had already completed it and didn't need the help, glad the service is there if needed.

The insurance company person was excellent. The Apple people were also. The AT&T people were complete jerks, not helpful or even smart, 4 standing at the counter at Valencia, CA. laughing, looking at their cell phones, 2 customers in store maybe? Not interested at all. When I told them the phone line they put me on was closed - Major UNPROFESSIONAL.

Talked with Chris and Lisa. Believe that would be correct. Regardless, the agents were very patient, understanding, and encouraging during my exchange of phone programs. Great customer service experience each time I spoke with anyone. Thank you for providing this service. It is appreciated.

Very satisfied with my experience with the whole process of getting my Galaxy S8 Active replaced. When I had my warranty lapse my insurance had a reasonable deductible and a new phone for me. Keep up the good work.

The process was very clear, simple and fast. I have never had to use my protection plan but from the first call until the end they were very clear about the process and helpful. They sent emails with updates and our new device was delivered exactly when they said. I would definitely recommend this protection plan.

I contacted my insurance company before 10 a.m. on a Tuesday and I had my phone before noon on Wednesday. Every step of the process was so easy and everyone was so helpful. It alleviated a lot of stress on me after my phone was out of commission.

Crack glass which caused problems viewing and using phone. Verizon store employee provide information on how to submit claim. Only issue was entering info on website, not very clear. Replacement was delivered next day. Received new phone and instructions to transfer and set up.

My phone was lost and for my first time ever I was doing a insurance claim. I normally don't get insurance on anything electronic but for the first time I did. Asurion gave me the ring around for TWO days - made me change my account from my husband to my name, send my ID, fill out the affidavit and etc. Every time was something. Honestly when I think about it made me feel like I was lying or a scam. You want to know I hope they catch real scammer and not make someone going through serious situations even worst of a situation.

I slip and fell when getting out my car, my was in my hand when I tried to catch myself. My screen cracked and I went straight to a Verizon store, they said my phone was insured, I had my new replacement phone in a few days.

I appreciated the ease of the replacement process. It was simple and easy to navigate. When I had an issue, the customer service I spoke with on the phone was very helpful. Thank you for making it a smooth and seamless process.

I have a iPhone through Verizon. Other than my screen being cracked my phone worked perfect. Made a claim through Asurion, they came to my house and repaired the screen. In the process of the repair the tech broke my finger print recognition button. He said I had to call Asurion to make another appointment for him to come back and fix the button because he only had supplies for cracked screen. So I called right after he left and set a appointment for the next day between 5-7 pm. 5-7pm came and went, no one arrived. I called Asurion again, this time I was told that they only fix cracked glass. I told them to find a repair shop close to me and pay to have it fixed or send a new phone. The sent a refurbished phone. They are unwilling to take responsibility for the damage their tech did to my perfectly working phone prior to the tech touching it and the mental anguish they have caused.

I was great. Come to find out it wasn't the phone that was messing up, it was my charger I was using in my truck. The person that handle my case was very professional and it took a day longer for my phone to be delivered but was still a quick turnaround.

The issues with my replacement phone were things the tech coach could fix over the air but two were not fixable by the tech coach so they replaced my refurbished replacement for my replacement phone with a new one of a newer model of Samsung Galaxy phone.

My daughter cracked her screen real good roughly 2 or 3 months after receiving her phone, I was pleasantly surprised (not as much as my daughter) that she didn’t have to wait a year to get her phone replaced. Thank you for the speedy replacement.

Very good customer service. My claim was handled very professional and in a timely manner. Phone arrived as estimated. Every was handled appropriate. I would highly recommend a family member or friend to use this service. Thank you all for the wonderful experience.

Everyone did a really good job with everything. Everyone was really nice. Everyone did a really great job. I keep all my phones covered with y’all because I think you’ll do an outstanding job and I let everyone know and I’ve sent several people to y'all.

Very fast shipping, A+ transaction. Thank you. This is a great add-on for my AT&T account due to high risk of theft & damage due to me being homeless and other homeless people stealing it. Thanks again. Thank you again.

From the moment I found it necessary to reach out to your representatives I was assisted with professionalism and with the most respect. The process was quick and seamless due to the representative patience and guidance. I am forever grateful.

I am pleased to have the Asurion coverage for my daughter's phone. We filed a claim and received a replacement phone. However, the replacement phone was one that kept coming up with the No Service error. We had a phone like that previously. So we had to file an additional claim for the replacement phone. And through both processes the staff were helpful and efficient in getting things done. We have 3 phones with Asurion coverage.

Claim was handled promptly without much red tape. Representative was courteous and helpful and did not hesitate to answer any questions or concerns that I had. I would highly recommend that anyone owning a phone have this coverage by Asurion.

Never returned my call to finish the claim. If I didn't answer their questions then I couldn't complete the claim. The questions they were asking me were; what is your mother's maiden name, what kind of car do you drive and what street did I live on when I was a child. I felt like they were asking me these questions so they could sell my information. They stated these questions were for security reasons but I entered the claim through the Verizon website which has a two step authentication. I also had to give Asurion my 4 digit code so that should have been enough info. Needless to say still have not received my replacement phone.

The phone being replaced was a company phone. Things worked out OK but there is room for improvement. The directions were not clear. I got the impression I could do the setup on a computer but it required another phone which I did not have. I had to drive to another work site and borrow the foreman’s phone to complete the setup.

Thank you, the order came in quick. We got extremely fast action regarding this warranty. I would recommend this service to anyone. I appreciate everyone helping with this. If my sales rep didn’t have a phone it would have been detrimental to the company.

I dropped phone in bath and had to get new one. The deductible was very reasonable. Much less than with other plans and my phone was delivered to me in 1 day. I had trouble setting up the new phone but the customer service people walked me thru it. Not a bad thing to say about the whole experience.

Losing the phone can I have quite a impact on business, Asurion was quick and straightforward. I was very relieved I have them. I didn’t have to purchase a ridiculously priced phone again. The replacement phone was shipped to me very quickly and the representatives were very nice and professional. I would recommend them to anyone who has a full worth more than $150 and do not forget to back up your phone monthly! Thanks.

I told the Greeter name and why I there for. She look like she put my name down but never did. I waited for 1hr until someone was free to ask what was going on and why haven’t I been called. The store need more employees or they shouldn’t all take their break at the same time. At one point it was only the security guard inside store.

I believed that I lost or the phone was stolen on Sat. Went to the AT&T store immediately with my problem. They made a claim for me and the new phone arrived on Mon. The good news was my phone was found so I returned the replacement.

Grandsons phone wouldnt stay charged. After two previous attempts my third call got everything resolved. I use chat often for questions because the in store reps aren’t easy to work with. Your phone assistants are wonderful. Getting his replacement phone was the smoothest I’ve ever had. I think the process has been streamlined from any previous times I’ve had an issue.

I'm very satisfied with entire process from beginning to end. I recommend Asurion and will continue using them. Every time I have been a very satisfied customer. The process is easy, accurate and has a great turnaround time and on time.

It was a great experience. Hopefully I dont need this wonderful service again. It was very easy to file a claim and go thru the whole process with no difficult requirements. Thank you for providing such a great service. Out

The only real complaint I would have is your wait times, and the inability to connect to a human without pressing a ton of numbers first. I would prefer to just be able to hit zero and have someone talk to me about my issues. Than determine what department I need to speak to.

Very easy instructions and good customer service. Very good customer experience. I got the device very quickly. Very short wait time for new device. The deductible was not that high. Good step by step instructions for set up of new device.

My first time to EVER file an insurance claim on any of my phones, but y'all were GREAT! I submitted the paperwork on Friday, and my phone was delivered on Monday! Had to wait for the First Responder sim card, but when it arrived I was excited. The process was easy and fast! Thanks!

Everybody was kind, from the AT&T office to the people who delivered on time the new phone and the lady who called to help me installed it. Thank you very much for everything. Very appreciated indeed.

You made a really bad day bearable. I appreciate your timely service and the tons of help getting me back in line with my life via my iPhone. The replacement came the next day. With all of the help and advice you provided I was able to get all of my apps with data up and running. Thank You!

I received my cell phone in a timely manner! Everything is so easy to fill out for any incidents. Everything is pretty much self explanatory and we received feedback in a timely manner! We will continue with our service with AT&T and Asurion. They have awesome customer service!

Easy to initiate claim. Speedy delivery - which I really appreciate! Customer service was available immediately. It was a quick set up and my phone was backed up successfully. I had scheduled an appointment, but didn't need it and they still called on time.

Replacement phone arrived very quickly with all of the components as well as instructions for the replacement. Shipping labels and return instructions were also included. No issues with the replacement procedure. Customer service was excellent. No issues with any of the process. Very good experience.

Very timely and easy to ship the damaged one. AT&T was incredibly helpful in setting up replacement phone. I absolutely would recommend Asurion to my friends and family. My phone holds so much info that I would lost without it. Again, thank you for making this experience a painless one.

It was very easy to follow the instructions and the CSR at AT&T was awesome to help us. They explained how to gather our saved information from the cloud and download it to the new phone once it arrived. It only took 2 days to arrive.

Such quick service. Had new phone the very next day and easy to set up. Had to call in with a few set up questions and they walked me through the process. Easy to pack up and mail back in. Very happy with the service.

I lost my iPhone. I reported to my carrier and was aware that Asurion is my insurance company. To tell the truth I expected that it would take me a few days before getting a new phone because my incident happened on a Friday. To my surprise, Asurion sent me a new phone the next day! Great service.

Received the replacement phone in less than 24 hours. So appreciative. The replacement phone was in good shape and working well. We visited the AT&T store at around 6pm and the phone was delivered at noon the next day. The claim process was seamless and easy at the store and returning the damaged phone was made easy with packaging provided.

Asurion provided an extremely fast response to my insurance claim. My new device arrived via FedEx less than 24 hours after submitting the claim online. The customer service by phone was very helpful with setting up the new device. I would highly recommend using Asurion.

My claim was handled fast and efficient! Having insurance like this makes me realize the value of insurance! From going to the AT&T store where they helped me submit my claim to receiving my new iPad and then helping me with questions in order to set it up was an easy process. Thank You!

Easy to file a claim and excellent shipping time definitely could not make it any easier of a transaction!! Look forward to doing business again if I ever have the need to do so!! Thanks again for your service and quick shipping!

I received an excellent customer service. They were fast and polite when I call to set up my new device. Also the new device arrived the next day when I claimed. Thank you so much for your excellent service.

It all went well. I went online, hit chat and all was handled. The phone had a cracked screen and a replacement was available and it was sent out. I received it and took it to the ATT&T office and they took care of the rest.

I called in my repair issue on Friday and had my replacement new phone on Sat. I couldn't ask for any better customer service. I took my phone to the local AT&T store and they had me load the app so I could transfer my data. Everything worked out great and I haven't missed a call. The phone is new and so I couldn't ask for anything else.

Excellent, easy and very fasts service. Very happy with the whole process, was sent a new replacement phone very promptly. I completed the process online, found it to be minimal effort, received easy instructions for sending my damaged phone back.

I have never had such great service as I had with your company. The phone is excellent. Thank you for replacing it. Your service is great. You took care of me in less on 24 hours. It was a great experience. I will always have insurance on my phones as you prove to me that it was great to have. Thank you very much for everything you did to ease my mind and to help me with this. I would recommend Your company and insurance for their phones anytime.

Phone was not charging. Finally the insurance replaced it. Took some time due to address delivery. I hope the new phone will be good and last longer than the last phone I purchased thru AT&T. I do recommend getting insurance on your cell phone thru Asurion.

Asurion was very quick and efficient. I was impressed with the quickness and ease of filing and resolving my claim. The phone was answered without much delay and the attendant was courteous and helpful. My new phone was on the way immediately. Thanks.

Filed an insurance claim for broken screen on my Samsung Galaxy S8 phone. So far I've not had any problems with the replacement phone. Everything transferred over from my old phone ... it may have a glitch here and there, but I'm able to work through it

I’ve used this service twice and every time I’m so glad I have it. I received my new phone the next day after I made the claim. The claim was easy and straightforward. If there is one thing that could change; I would suggest putting a reminder somewhere in the box with the new phone to delete all content off the old phone as a reminder. They do email a reminder, but I was so excited to have my phone again and it came so fast that the email came after I had already sent the old phone back. Other than that highly highly recommend.

Took the damaged phone to the local AT&T store in Orland Park, Illinois. We were very pleased with the timeliness that it took to get problem resolved. Service was great and to the point. Happy to get phone quickly and the instructions given for returning the old phone were easy and simplified.

My son's iPhone was stolen while traveling abroad in Barcelona Spain - it was amazing how fast we received the new phone, and how easy the entire process was. Excellent experience for such an unfortunate situation! It is worth it to have insurance on your devices. Thank you to Asurion and their very helpful customer support team!

Submitting the claim online was simple. The form was clean and self-explanatory. There was no long, convoluted, complicated processes. The brand new replacement phone arrived the next day complete with SIM card! Activating the new device was as easy a phone call.

My claim was easy to make and was processed quickly. I am very pleased with the explanation from customer support of how to make my claim and exactly what steps to take. I will be continuing my insurance coverage through Asurion and AT&T.

Great experience, easy and quick. Had my phone sent me and I’m my hands in 3 days... There was absolutely no hassle. Would recommend Asurion to everyone!! Did everything online so I didn’t have to call or spend time on hold.

Fast replacement arrival. Considerably different phone so it is taking some time to get used to the phone's features. Nice new looking device. Would have been nice to have instructions how to set it up as I didnt have internet available.

Fast replacement and support for change over. Didn’t need the tech service appointment. Seem like the only thing that could have gone smoother would have been for them to have my phone automatically forced to back up. I got luck in that I could back it up after the incident...

I put in for my phones. Did my information. Send it. In 2 days my phone was there. I was so glad. Thank you AT&T. It was so easy to exchange both phone. What it could do the AT&T customer service help me with.

Contact was extremely helpful in getting the claim processed. The phone was replaced in just under 24 hours from time I called to the time new phone arrived. The paperwork was very easy to fill out and the experience was worth the monthly protection payment. Thank you.

I was out of town and had an unfortunate situation with water. The process was very satisfying. I was able to submit the claim with ease, and my phone was mailed to me very quick. Instructions were clear, and a return envelope.

Due to difficulties with the carrier it took longer than expected but Asurion customer service representatives were extremely helpful through the whole process. I received my phone within the 2 days expected and when I called to activate the representative was patient and didn't mind waiting until I had done everything.

My husband and I visited the AT&T store in Port Charlotte FL because his phone was having GPS issues and the gentleman that helped us was excellent, thorough, helpful and very knowledgeable. He asked all the right questions, helped us with getting our insurance claim processed. It was a very pleasant experience!!

No hassle service. Was very impressed and happy. Had no issues with the replacement process. The device was prompt, the phone arrived the following day. I would recommend based on my transaction. Thanks. Eric

Did a great job getting the phone here fast!! Very happy with the service that you all provided and would recommend the company. Very fast and didn't give us any problems with return of the phone, Thanks again for being a great service to us. Thanks. Kathy

Asurion was very helpful. They assisted me with great professionalism. They resolved my issue and did so in a timely manner. I hope to never have to use them again but if for some reason I have to, I wouldn’t mind because they are great. Thank you for all your help, it was greatly appreciated.

I filed the claim on Wednesday. Replacement phone made it to Alaska by Friday. New phone was downloaded and ready to go on Sunday. Amazing. I was also very surprised at the reasonable deductible. We would highly recommend getting insurance for any phone user... especially when you have teenagers on baseball trips.

The claim for our son's stolen phone was handled quickly and efficiently! We were very very impressed! Everything that was needed to get the phone set up was in the package that came to us! We were very impressed! Thank you. Dianne and Dale

My claim was expeditiously processed. Took longer to set up the replacement phone than it did to receive it. Copay was higher than I would have liked because one probably would have paid for a new phone considering the monthly insurance premium.

Completing the Asurion replacement claim was fast and simple, the price reasonable, and shipment of my replacement phone super fast! I had my replacement the next day in the morning!??? Also, the return instructions and provided return packaging for the old phone was very much appreciated and also easy to do. Overall a GREAT experience!! Thank you Asurion!

I filed a claim for a stolen phone and my claim was handled just as expected. I was pleased with the service I received from the company. I would recommend having this service to anyone with cell service. This was a big relief off of my shoulders to have my claim handled so efficiently.

Asurion was great. I'm very pleased with the whole replacement process. The claim process was quick and easy and my replacement arrived the next day like they said it would. Getting Asurion was definitely worth it for all my devices.

Please with the how fast they send a new phone and how easy is to get it done with someone on the phone. I had problem getting past filling on the internet. I'm glad I have insurance on all the phone because even with a cover they still getting crack.

Great service. I had my replacement phone the next day. The $200 deductible fee was a bit of a surprise considering I make monthly payments, but the overall experience was good. Not sure what else to say here but thanks.

I'm glad the shipping was priority and came the next day after ordering it. Once my phone came in the mail it was quick and easy to set up the data with AT&T over the phone, I really appreciate that it comes with a phone case too!

I appreciate very well that you guided me all the way in uploading & delete my informations but it is not really that simple, I still need some help from my sister who is more knowledgeable with technology, but we were able to get thru with it & now I’m ready to return my damaged phone to you. That was really quick when you send my replacement phone, so I was able to squeeze my time to work on it, thank you.

I received my replacement phone in a very quick delivery. The representative was very patient with me being that I was at work while placing my claim. The process went smoothly! I had no issues with this process whatsoever. My only issue is the price for such an outdated phone.

Great Experience. Fast shipping & customer service was great! Customer service rep walked me through setting up my new iPhone step by step. It was also almost time for them to close and he stayed on the phone an additional 10 mins to help me! Great work.

Awesome job! I love how you ask for a review and I have to write 40 words. Are you serious?? Phone arrived next day and I returned the old one. No worries. Thank you for your service. I would recommend to everyone.

I called and had a really great experience. The lady was nice and pleasant. The call was easy. The staff gone. Arrived the next day so I’m very happy with my experience. Please keep up the good work and keep good workers who are willing to help you in any way they can. Thank you again for my experience.

Customer service was great. Information about the insurance and when I would receive my phone; delivery date was accurate. The representative was courteous and accessing information was seamless. Follow up email and instructions on how to set up my phone was easy to follow.

The service I received was awesome when I spoke to a representative about my problem with my phone. They were fast and efficient with getting the problem resolved. I received the replacement phone within 2 days which was extremely fast. I would definitely use their services again in the future.

I had to place a claim for a lost phone. The representative on the phone made it an extremely easy experience. I had the replacement phone in less than 24 hours. Best customer service experience I have had in a long time.

Excellent service... The phone arrived the very next day. Which was very unexpected because the claim was submitted late that evening. Am very pleased with my phone insurance. Even when I had to do a claim on my daughter phone. The service was great.

After getting the runaround for over a month I finally received my replacement phone and so far I satisfied with the performance of the phone. The customer service rep was professional and resolved my issue in a timely manner.

Quick and great service. The customer service agent talk me through everything and was friendly and kind. I took my phone in to have the screen repair and I got it back in 2 hours. I wasn’t inconvenience at all.

Forced to replace my phone for a cracked back screen... I was told it would cost no more than 75. Was charged 225 for a 50 buck fix... then tried to force me into a cheaper replacement phone. When I protested was read the fine print back to me. Horrible experience.

Fast delivery of replacement phone. Excellent customer service. The tech who answered my set up call was very knowledgeable and had excellent customer service skills. I will be using this service for all of the devices on my account from here on out.

Had a cell phone that stopped working with difficulty charging and responding to calls. Got a replacement of it quickly without issues or delay. With new phone working very well, like new, and customer service was excellent. Would recommend this company to anyone.

AT&T was honest and did what they said they were going to do. Asurion communicated with my service provider and gave me the best service possible. Thanks for the professionalism and great customer service. Having insurance on all my devices took a great deal of Pressure off me and this service is very affordable and appreciated. Thanks AT&T and Asurion.

You were professional, courteous, and patient. I received my phone in a timely manner, too. You were very thorough with getting my information. More than I can say for AT&T. Since I share the account and am not the primary, all was addressed correctly, but name was my partner's and she is receiving all my emails.

I had problems with getting online squared away. So a AT&T employee GOT it squared away. Getting this phone right away was the best. You came through. Thank you. Your online form was major problem. In long run. Thank you.

They were very easy to work with and got the new device the next day!!! I recommended buying the warranty package that Verizon offers, because it is well worth the investment especially on kids devices. Thank you for making it so easy!

It was real easy to contact and follow the procedure to get the problem fixed. My phone died completely, so wasn't able to erase info, but I had my new phone within 2 days and I was up and running. The packaging was easy to duplicate to send the broken phone back. I am very happy with my replacement, as it has more memory than the old one.

Instructions are very clear on how to create and submit a claim. Email process updates come regularly and are really helpful. Replacement phones come in one or two days. Follow up after is regular and once again helpful to keep customer on track. Great experience always with Asurion.

My son's phone got destroyed by someone else throwing it in the mud and water. I called to see about a replacement after I visited the carrier store and was told, it was water damaged. It was replaced very quickly.

The service tech I had was knowledgeable, patient, helpful, kind and very personable. They took the time to make sure my iPad was fully working, even testing the system multiple times will the connection was correct. One of the best service experiences I have had.

Thank you for a very quick turnaround. I use my phone for school a lot when I’m on the go. I received my phone the next day! Problem solved. I would most definitely recommend Asurion, to a friend. Thanks again I’ll be sending back the old phone on Monday.

Customer service helped me with the process to get my phone, just the activation process was confusing and time-consuming. I was so glad to get my phone within 2 days. I was also so happy to see I got a 50% discount because I have never used my insurance. I am also grateful this insurance is offered.

Great experience. I did everything online with no problems. Replacement fee was pleasantly less than I expected and shipping was amazingly fast! Hopefully, I won’t have to do this again but if I do I know it will have a good turnout.

I lost an iPhone & first replacement was not an iPhone, it was a Samsung. This was a difficult transition from something I was comfortable (iPhone) to a new device. And I was still paying for the iPhone. Verizon associate advised me to contact Asurion again & complain about the replacement. On second try I was shipped next day delivery of an iPhone just like the one that was stolen/lost.

My experience with y’all was great. Yes I would recommend you. Thanks! This was my first time filling a claim. You guys did a great job taking care of claim. I would tell anyone to go to AT&T. Thanks again!!

The entire process was Quick and the service was excellent. The claim process was easy to navigate on the computer and the replacement phone came quickly in the mail! The return process was simple and the directions were easy to follow.

I was very pleased with the service I received from my transaction and service. I was little leary using FedEx. I always have problems with them. The service was better this time. Overall I had a pleasant experience. The customer representative was very knowledgeable and professional.

Quick and smooth transaction from the start to finish. I even had to change the mailing address after I made an error on the address apartment number and they helped correct it and still got the phone delivered on time. Thanks so much!

Your service was easy to use. The associate on the phone was great and he explained clearly what I needed to do. I received my replacement phone in the time stated. Very thankful that I pay for this service. My daughter is very happy!!

My overall experience with AT&T has not been a good one. Terrible customer service overall. My dealings with Asurion is the one positive thing I can boast about regarding my mobile phone experience. Prompt, courteous, efficient. Thank you, Asurion...

I Received my replacement device two days later but the whole process went fairly smooth. My emails and updates to my claim weren’t coming to me as expected and I had to keep calling in to find out the status myself. Overall I’ve been happy with Verizon and Asurion customer service.

Returned replacement phone, not needed as mine returned to normal operation. Customer care, Amber was very helpful in explaining how to return replacement phone and she assured me that my claim would reflect return and deductible would be refunded to my account. Thanks for the help.

This was a great experience! Claim put in right away and received a replacement phone the very next day. Put the old phone in the same box, used the enclosed return label and packing tape and off it went. EXCELLENT!

Asurion staff handled our claim professionally and quickly. The new device was received promptly and Asurion staff also provided the necessary technical help and instruction to get the new device up and running. The new device came with all the necessary power charging cords and we have had no problems with the new device.

Very quick, professional and also personable while dealing with the issue of replacing my broken phone. Returning the broken phone was also easy with the pre-printed label. Having Insurance is a must when you have a cell phone. I have used this company several times with great results.

Phone it wasn't working. They were very prompt. Next day I had a phone. Was easy to set up and take all my contacts and pictures in emails off. Easy return, will return label and tape and box that was furnished by AT&T.

Wonderful experience, no problems. The was associate was very nice and professional. I was updated about where my phone was located until it was delivered. Thank you so much. I would recommend Asurion to anyone. I received my replacement phone in two days as promised. Again thanks a million.

The ATT sales person provided a Quick and fair reduction off my DirecTV costs to keep me from going to a competitor. My DirecTV costs had risen to a totally unsatisfactory level. I prefer DirecTV for all of our channel and equipment needs.

Ordered the replacement phone and it arrived the next day. Took a few days to get to the AT&T store to get it switched. Afterwards, the mailer provided made it easy to return the old phone. Was a very easy process.

I easily filed a claim online, 2 days later received a satisfactory replacement. Having some trouble with the charger but the phone is just like new. No complaints other than the high deductible. It sure beats the cost of a new replacement.

Representative was very helpful and expedient. When you lose your phone and are worried about having service, it’s so good to have your insurance rep make it easy for you to quickly get a replacement. I would recommend Asurion to others based on their helpfulness to me.

I really like Asurion because they always help and get it done quick you are never without a phone no longer than two days unless they don’t have your phone in stock. I like that you can do it anytime no matter what time or day it is.

Great service. Was very fast & very easy to complete the claim. The rep was very helpful. The process was fast and easy. Within the next day, we got our device. Will be recommending Asurion to family and friends!

You are great. Thank you so much. You guys have great customer service and you helped me very much. I had a great experience with you guys and you made my daughter very happy. I would recommend you guys to anyone I know once more. Thank you.

I was pickpocketed while on vacation and I was so upset about the loss of my cell phone. Upon my return home, my phone was replaced promptly and I was very satisfied with the service I received from Asurion.

I had a very good experience, with talking to the representative. She was very helpful I got help straight away. I was happy that I was able to get a new phone within 24 hours. I have to say I think the cost of $175 is a lot to replace an older phone as I can probably get one for $50! So if lost I don’t think I would use the insurance next time, unless I had a new phone.

Fast and easy process. Good customer service as well. Had a great experience with customer service and the shipping was fast as well. Would recommend to friends and family whenever they have issues with their phones. Running out of things to say lol overall good service. Thanks for the help and nice to know Asurion is there to help.

Asurion was very quick with getting me my replacement device. I had a few questions too and they were very helpful when I called. They definitely make it hassle free and worry free with device replacement. It is definitely worth every penny spent a month to protect my phones knowing I can get it replaced so easily when an inevitable accident happens.

My experience was a great one. Very helpful and guided me they the process. My attendant help me every step of the way. I had to start over and she stayed on the phone and helped to the end. The AT&T carrier is the only service provider that I have ever use and I am not looking to change.

It just couldn't have been easier! Online claim submission was simple, the phone arrived in just a couple days, and then ProTech support got the phone activated in minutes. So glad I purchased this insurance! In the long run, I came out well ahead.

Placing the damaged device in the mail tomorrow. (4/13/19) I received the device in a timely manner. I’m hoping it is received by you in a timely manner. Dealing with AT&T’s and iCloud, which only allow so much storage with having to pay extra money, it has taken more time getting my personal and important items saved so I will not lose what important to me. I do hate that I have to pay $125 for an insurance claim that I have been paying monthly for years and have never had had a claim this far. In which is an iPhone malfunction. According to the AT&T help this is a problem with the iPhone 7. Hope this one sent to me holds up better since the one that is being sent back is not even paid off. About $750 and it doesn’t last 30 months? Other than that GOOD JOB.

I have just tried to submit a claim on two Asurion websites and on the phone three times. Each time, the website gets "stuck" so that the claimant cannot move on to the next step, and on the phone, after a lengthy runaround, Asurion hangs up on the caller. They sure are saving a lot of money, not paying claims that cannot be submitted.

Great immediate service, I was able to reach someone who handled my problem very effectively. The representative was very patient with me and walked me through the entire process. My problem was solved within a matter of a few days.

Your service was great. I would recommend to a friend. Once I did the insurance claim, I got my device the next day. I would recommend anyone to Asurion. The chat with the employees were good. Keep up the great service, thanks.

Very unhappy with the experience. I have used Asurion for years as my phone insurance. Whenever a cracked screen or lost phone happens I would simply go on their website, file a claim and they'd send me a phone. My most recent experience was different. They now require someone to print out forms, sign them and scan them and upload to their site. First of all this is an ancient practice of printing something out and signing it but secondly their website does not work.

An equal replacement phone was sent and received in a very short period of time. It only took one day, 24 hours, from when the claim was first started until the replacement phone was in hand and another hour until it was up and running.

Transaction was easy. Got a new phone quickly. Sent old one back. Everything worked out fine. Could have been a disaster and that I would’ve been without a phone and my work contacts for days so I’m very pleased with how quick everything went. Will keep coverage on this new phone too so that if anything goes wrong with it I will be covered.