Asurion Reviews

Easy online claim, quick to know if approved or not and the phone arrived promptly. My phone was returned 3 days later. I called and advised I need to return the phone since my phone was found. Representative was very nice and helpful.

Very happy with the results of the process and help from customer service rep. Was stuck in the online process because I needed a verification code, which was sent to the device to be replaced, and it was not working, so couldn't receive the code. Called customer service, and was helped promptly and very professionally.

I lost my envelope to return my defected device. I called to request a new prepaid envelope The representative was very helpful and cheerful. We need that during these tough times! She was able to reassure me regarding the situation.

My 13 year old son's phone stopped working. We thought it was the SIM card so we went to Verizon. They tried a new card but it still wasn't working. He gave us the information to get a new phone through the insurance, Asurion. I did it online. It came very quickly - 2 days. The box also contained a postage paid envelope to return the broken phone. All very easy! Thanks!

Service was absolutely great. Phone was sent in a timely manner. It is in excellent condition. Had no problem setting phone up and getting all information that was on the original phone. I would highly recommend Asurion. They are the best.

I was very pleased with the prompt delivery of my phone. Although I was a little confused when I initially put in my claim to replace the screen, it automatically made me buy a replacement phone. It never gave me a warning. But other than that the process has been great.

Lost my phone over the weekend and had a replacement phone by Tuesday afternoon. It was a speedy and hassle free experience. I would definitely recommend this device insurance to others. It makes it easy to get anther phone without paying anything upfront.

You guys did a great job in replacing my phone. I smashed my phone on a Sunday before the Coronavirus got really bad and you guys said it might be 3-5 days before it shipped. I was bummed but accepted it, as I was the one who broke my phone. It arrived 1.5 days after I submitted the claim! Seamless transaction and sending you my broken phone back could not have been easier. I would not recommend breaking your phone, but if you do, you should hope you get to deal with Asurion!

I have been very pleased with the service, knowledgeable representatives, and timely response. I will be recommending this service to my family and friends in the future. In this day and age there are many so called extended warranties, insurance policies, and verbal commitments that fail to deliver what was promised. Thankfully that’s not the case with your company. Thank you.

My case was handled quickly and professionally. The person I spoke with made sure I was offered a suitable replacement for my damaged phone and walked me through the entire process from beginning to end. Thank you.

Out of every one of the claims I have had to make you have immediately taken care of them. Also every person that has handled my claims, they have All been so professional and nice. Keep up the great work. Thanks very much..

The process was quick and easy. All of the instructions were clear and easy to read. The transition to my new device was painless. I would highly recommend using Asurion as an insurance provider for your devices. Also, they've come to me in the past to resolve an issue.

My phone slipped out of my pocket on a amusement park ride while on vacation. Luckily I was covered and although the phone wasn’t in stock it was shipped within two business days. I did have a spare phone to use in the meantime but putting this behind me was very nice.

I will ship old phone back to you on Monday. Thanks again.

Great customer service, fast shipping, right on time. The total process took less than ten minutes. So happy with Asurion, professional and well trained team. Thank you for everything and please keep up what you doing ❤️. I had recommended Asurion for a lot of my friends most of them in ATT. Asurion is great because it’s affordable.

Thanks to them I got a new phone in 24 hours after my screen and camera shattered. I was stressed and worried but it was so simple. It was easy and fast service to replace my old phone. Thank you for everything.

Damaged my Samsung Note 8. Got a replacement in 2 days. Instruction was clear on transfer data from the old phone and installing a new sim card to the new phone. The return of the old phone was made easy by the return label and box.

James and Shamika, who were the two people that assisted us over the phone, were both very helpful and knowledgeable about their job. Both had great personalities and made the whole process for my daughter and I very quick and easy! Thanks Asurion for everything!

Fast service. Very user friendly. Would highly recommend. No problems at all. It was so easy to use. I could not get over how fast I got a replacement. It took less than ten minutes to answer all the questions they asked. I had to use them before and it was just as easy as it was this time. I highly recommend it to anyone.

To have a phone not charge and act up during Covid-19 was an unsettling thought. Asurion was great and fast. We may not know what is going to happen with Covid-19 but at least I have a reliable form of communication, thanks to Asurion.

Super easy and fast device replacement. Online access was fast and easy. Delivery was exactly two days. Did not give 5 stars because software recovery was not great, but very pleased with my new device! Everything was packaged like it was off the shelf.

I tried to place a claim on my phone that has a crack in the camera lens, not the actual screen. They wanted $200 deductible for that. I pay $17 dollars per month for the coverage times 21 months totals $357 plus the 200 equals $557. The phone was only $480, can someone explain why this insurance is so overpriced? Unless you lose your phone right after getting it, then this insurance coverage is pointless. The trade-in value on this phone is $175. I will try to avoid this Asurion in the future. You're just paying for the phone twice anyways. They are just stealing your money.

Had some issue when I had to upload all the documentation. I filled out but after that went smooth and didn’t have much issues. The phone as soon as it was shipped out it arrived quick. I liked that part of it.

My experience was awesome! I made the claim on Friday and I received my new phone on Saturday! I was extremely impressed on how soon that I received my new replacement phone. I was out of town working and really needed a way to communicate with my family. I was really excited to know that my phone was there ready to be activated the next day. It was very easy making the claim on my old phone that stopped working for me. I really appreciate the expedition on the replacement phone!

Asurion responded immediately and I had my new iPad the next day. Filing the claim online was simple. I wish all insurance claims were this easy to make and resolved as quickly. I highly recommend that you add this insurance to your purchase.

I submitted a claim for a network connection issue with my phone, my new phone arrived within 1 to two days. It was a very easy and quick process. The At&t people also were great to work with. Very helpful. Thanks!

I called in to file a claim and it went very smoothly. The representative I spoke with was pleasant and helpful. I received my replacement phone the very next day. It's such a relief that this wasn't a hassle. Thank you!

Easy process and timely delivery. My daughter is at school so it was great to be able to have the phone sent directly to her. I took one star off because I felt the deductible was a little high for an iPhone 8.

The only issue I would have is the cost, instead of the $75.00 I was told was my deductible I was charged $250.00 for a replacement phone, under the circumstances, I had no choice; in regards to the service though it was fast and very helpful in shipping and set up, I liked getting the text and emails also with status updates.

The process was very fast and easy to do over the phone. Had my phone mailed to out very quick to me. Thank you for making it so painless. We went to the store to file a claims process and stood in line for 1 hour decided to do it online no knowing how easy it was and I’m so glad I did.

I went to a AT&T for help they helped with the process. I met Norymar at the JUNCOS store in Puerto Rico. She was very diligent in the process, knows her job very well. Talked me through the process. The phone arrived on exact date and tech part was a breeze. Thanks.

The service and concern were amazing! They answered the call immediately and I received the phone within just a few days. The gentleman on the phone was very informative and clearly stated the information. Thank you for all you did to assist me!

It was very easy to file the claim online and the claim was processed pretty quick. Then the process of receiving the new phone and mailing back the old phone was also very easy. Worth the cost of of the insurance for certain. I will purchase the insurance again when I buy a new phone.

Calling and reaching customer service was timely and not too many questions were asked of me on what happened to the phone. The phone actually belonged to a family member who has special needs and lives in another town. The Asurion agent was understanding and replacement phone was received in 3 days.

Very easy to put in claims. Phone was in my possession within 36 hrs! I called the helpline and was successful at starting up my new phone. Thank you for the excellent service!! It is hard to come by these days!

My son lost his phone. Asurion and AT&T worked with me in temporarily suspending his account, getting a new phone to him in two days and reconnecting him, all without having to leave the house. Not having to leave home and spend time at any store during the Wuhan virus shutdown is something I and my family are grateful for.

Great experience. Good customer service on the phone when trying to get my new phone to work. Arrived in a timely manner as well. Phone is in great condition and haven’t had any issues with it. Was able to send back my old phone very easily too.

Very quick and efficient. Thank God it wasn't an iPhone, what a nightmare that would have been. Grateful for this insurance. Got my phone the next day so I could stay in touch with work and out of state family.

Got a replacement phone for my husband. Just finished syncing everything and he's a happy man. Quick to make a claim and quick to deliver the new phone, even came with the return box and slip to send back the old one.

Approximately 3 hrs on phone. Then needed to remove information and all apps etc off of old iPhone. Pack up old Iphone to mail off. Very time consuming. Much better when the store took care of this. They Did a great job in much less time...

Excellent, fast, and convenient service, friendly customer service staff. Useful information about the status of the order and tracking information was updated frequently and sent by email. The new phone arrived within two days as I expectedly. Overall, I was very pleased with whole experience.

The process for filing a claim was easy and it did not take long at all. The operator was very courteous. We were out of town when I called to file the claim and the new phone was delivered the day after we returned home. It was perfect.

The girl I dealt with was helpful and very professional. Replacement phone was delivered timely. My experience with staff working in store has not been very good getting my data changed to a replacement phone. Having replacement phones in store would be a great help.

No problem, hassle free event. I placed a claim and had my replacement device in record time. The claims process was super easy to navigate and even easier to understand. This was the easiest claim I have ever had processed for any item.

Hello! So far, so good! The phone arrived promptly with no issues. If the phone works well the overall experience will be AWESOME! The switchover from the damaged phone is not quite complete. My schedule has been crazy because of the COVID 19 virus, so I have been delayed in changing phones. Stay safe and take care!

It was fast and easy to get a replacement phone. Within twenty four I had my new phone and following the instructions were simple and clear for someone who has no modern technology experience. I’m very pleased and grateful how pleasant this process was and I will definitely use them again but hope I have no need to.

Contacted Asurion on Friday afternoon. My new phone was delivered within 24 hours. Very pleased the representative I spoke with. Was very friendly and helpful. Gave me several options on what replacement were available. The whole process took less than 20 minutes.

The phone replacement department was Quick and efficient. Understanding and informative. We received our new device in a short amount of time and set up was easier as well as all items needed for return were included. Thank you for this service.

Associate was very helpful and knowledgeable. Made a stressful situation easy. We went through our options and came to a conclusion that worked best for me. We weren’t able to display a code on the broken phone to set up the new one and she was very patient with us until we figured it out.

I did the claim on Friday evening and my phone was here Saturday afternoon. Boom baby! The phone arrived with all the accessories and looked brand new. After setting up, it performed just as the broken one did when IT was brand new. It was a good feeling!

Customer service was very efficient and helpful. My device arrived quickly, and I’m very happy with it. I would definitely recommend Asurion to my friends and family. Many thanks to the customer service representatives that assisted me through this entire process.

Asurion was quick and friendly, our first replacement device wasn’t functioning properly, but, Asurion sent us another device for free and it works great. Both phones arrives within 2 days of making a claim. The quickness of delivery makes all the difference to us, this is our son’s phone that was broken and communication is of high importance to us.

I received my replacement phone the next day. Very fast and quick service. Old phone sent back quickly. This insurance is pretty good. I was supported very well through this unfortunate accident with my wireless device.

Very quick turnaround, and the refurbished phone seems to be okay. Pretty easy process too. Thankful that this wasn’t too complicated. We appreciated the mailing label to return the broken phone as well. The hardest part of the whole deal was this review. Otherwise all is well with Asurion.

Very fast, put in the claim for a stolen that same morning, was completed and received my device the very next morning. Thank you for the timely response. The whole experience is was simple and easy no issues or anything.

Very quick and fast. My phone was broken the screen and they was quick to deliver it. I was very please how fast I got it. I thought I get it in 3 or more days I had get cheap phone to stay connect to my family and work but when my phone arrived I was pleased.

Asurion did a great job of replacing my phone screen, however, the technician ended up breaking the fingerprint ribbon. Asurion sent me a replacement device with no questions asked. Customer service was great!

Excellent and prompt service. No regrets. My son's phone was having issues and the service was exceptional and timely. Thank you so much. It’s always reassuring to know Asurion is there when you need them. My son's phone is like brand new now.

Thank you for your prompt and hassle-free support of providing the replacement phone. My daughter was en route home from Europe during the COVID-19 travel crisis and her phone was stolen. The replacement phone arrived in two days. Thank you.

If every experience I had went as smoothly as things did with Asurion I would be tickled pink! They were quick to respond and quick to follow through with things! Nothing could have made it any better, from first response to final phone replacement. It was simple and easy. Thanks Asurion!

Have never been dissatisfied with Asurion so far. They are quick to get you a replacement. With a teenage boy we are glad we have this service on our his phone. It has helped to get him a replacement with just a deductible cost for us. Thank you!

Very fast and efficient help. Everything was easy and I am quite pleased with my experience. I can't imagine how it could have gone much better. Techs on the phone were helpful and made sure I got taken care of without ending the call too soon.

AT&T. Phone was stolen and all Asuriomnsupport agents were helpful from the time of the first call to the activation of the new phone. The replacement phone arrive the next day. Great assistance both with shutting down the old phone to activating the new phone.

Always greeted with a smile. Wait time was short. Clerk was informative and helped us get the insurance questions answered. Phone arrived as they said. Went in again and and they did the turn on and got the new phone up and running. They had me do all the steps in this and I feel I can do more now. Thanks you all. You don’t make me feel dumb.

Tried to do online without success, still needed intervention of individual to clear up things. Actually had to go through this several times since once individual passed her AW code to supervisor I was dropped. Mailing worked great. In 2017 when I did this it all worked online.

The customer service you all provided to me was Very good. I received my phone in a short time and that was a great plus to me. Then I didn't know how to erase the data being the screen was blank the young lady Kayla helped walk me through that. And she was very polite and kind. Thank you.

Great customer service and fast delivery. I did not have to do anything but go into the AT&T store where they did the insurance claim for me &’ made sure my phone came exactly the day. Would definitely recommend the service.

I am not tech savvy, so I took the new phone to the Att store and asked them to set it up. They didn't get it working/apps not up & no email. I then went to the Geek Squad at Best Buy and they were able to get it all activated and transfer my files. My last issue is that it is not synced with my car. I imagine I'll need to go to the dealer to get that set up. I have a mostly functioning phone but it wasn't easy!

Made everything smooth and quick to help me get connected again. Y’all made my process much easier. Now in days I’m so busy that I don’t have the time to be able to deal with the stress when a phone is lost or stolen. Thank you for your assistance.

Thank You. Customer Service was friendly and very helpful with helping me with my replacement. She understood right away how I should proceed with my claim Service was very valuable and appreciated. Delivery was quick. I need my cell phone service and receiving it quickly was important. I will recommend Asurion to my friends and family.

I have carried this coverage for years and have never been dissatisfied. Screen was damaged beyond repair. This coverage was exceptional and prompt. The wait time was a little long, but we all have those time of work overload. Very happy with the results.

Great service always! I have always had very positive experiences with Asurion whether it be on the phone or online. They are quick and efficient to get a new phone to me so I have very little down time. Thank you Asurion!

Submitting my claim online was very quick and relatively easy. Took me about 5 mins, max and my claim was done! Much easier than going to the store and waiting. Turnaround was less than 2 days and we are back in business with a replacement tablet!

Great experience. Appreciate the process. Would have been nice to have some vendors closer to me for glass repair (closest was over 60 miles away). Live near Ashburn, VA (Data Center alley) and would have been good to have someone who could have repaired the glass break at this location.

Mobile repair came to my home but did not have a compatible replacement part. It took several days before I got a replacement phone because I didn't know I had to complete another online portion of my claim after the failed repair.

Asurion's website is user friendly and easy to maneuver when filing a claim. Asurion has always taken great care of us when we had to file a claim. They are fast and dependable. The replacement phone is at your door the next day. We appreciate Asurion's service.

I had to call for assistance over the phone several times, but every time was helpful. The staff was friendly. The phone was answered quickly. I'm satisfied with the service. My phone arrived quickly and the return process was easy as well.

Thank you for the fast delivery replacement device. Excellent customer service. The online form was user friendly. In addition I appreciate the updates and information emailed to me during my process of my device replacement. My overall experience was great. Thank you!

It was so easy! All communication was done in a one time online form. Received new phone within 2 days! Put sim card in new phone and was up and running within minutes. My deductible was added to my monthly phone bill. So easy!

The tech I spoke to was very courteous and knowledgeable. She showed me understanding and patience, as I am an older customer. The only drawbacks were; not all my contacts transferred and I did not receive a receipt for the Asurion insurance charge.

The process was fast and accurate. Received the merchandise in a timely manner, the only thing that is much needed to change is the deductible. Overall great customer service.... They made sure all the basics was needed and provided excellent service on sending the right product and

Very fast shipping of the replacement phone. I received it at my home less than 24 hours after I placed the claim. Also conveniently came with paid return label, tape, and shipping pouch for damaged phone for easy return. New phone is brand new & works great. I am very happy with my experience.

I was helped quickly and the person on the phone was friendly and reassuring because I was so upset that I was going to have to get another phone. She explained everything clearly. I had a new phone in my hands in 24 hours. The return policy was easy. All I had to do was put the old phone in the return bag and send it back.

Quick response to our need with a new, updated phone in our hand within days. Clear directions and phone assistance made setting up our new phone easy. Returning our broken phone was easy, using the box and pre-paid label provided.

Didn't take any time at all to get a new phone ordered. Also the folks at AT&T helped us through the process. The phone arrived at our home in two days. The AT&T salesman said that he would help us move data from one phone to another.

Asurion provided excellent response time In shipping of the replacement phone as well as follow up telephone support. The telephone support was both quick and knowledgeable. Exceeded service expectations in all areas. Short wait time and helpful staff. Thank you very much.

Fast and easy online claim processing. No need to call in about the claim as you receive updates continuously to let you know the status of your claim and what steps to take next, etc. Glad I had this insurance on my phone to make it painless to process and receive a replacement device.

It was great. Had my phone quicker than quick. Got my new phone up and running in no time. Thank you and the customer service really did a great job with my claim. I would recommend have your insurance for your phones.

Very pleased the operator handled my claim professionally and quickly. I'm very pleased with the claim. I had a cracked screen and technician that came to house cracked back of phone taking it off. He told me beforehand this could happen with my type of phone. So I had to call for a replacement. They handled claim efficiently and I just now got all thing transferred over to new phone. Thank you for a pleasant experience.

The first replacement phone (iPhone 6+) was defective and Asurion promptly replaced it and every worked very hard to keep us up and running. This was my wife’s phone and I am very pleased with the way your company handled the replacement.

Great customer service, all requests made in a timely manner. Received my new phone also in a timely manner, thus far working properly. I have previously submitted a claim. Still received the same great customer service. Thanks for having people who are very knowledgeable to be of help to me. Thanks.

My experience with the setup portion was good. The tech person was patient as I didn't have the WiFi password handy. Walked me through the process and as the system was downloading said they would setup and call back via text message to finish the process. I never got a call or text back. I ended up finishing the process on my own using the directions on the screen and in the box. Hopefully you will get my old unit shortly.

Broke my iPad, had a new one the very next day! Excellent service!! Very easy and uncomplicated to file claim, get new device, set up new one, erase content on old one, and mail back old one. I’m very impressed. Thank you!

Everything went very quickly! Phone got here in record time. Directions sucked though, I would have been lost if I wasn’t phone smart. And a tad bummed I didn’t realize it’s a refurbished phone which says “refurbished by Asurion”. I really really wish that wasn’t there because now I feel I paid 2k for a phone that’s not fully an Apple. It sucks for resale or I’m worried if something else won’t be cover by Verizon.

My device was lost at night and I went to Verizon. Person in there help me fill out the claim and I had my replacement device the very next day. I am so glad I have now all my other devices insured with Asurion. Very happy customer. Thank you.

All was fine. Timely, good condition. Return easy to understand. Instructions clear. I do find the insurance a bit high considering what we have already paid for the phones. The boxes provided are adequate and I hope the device has been checked in.

I damaged my phone very badly. I ran over it accidentally with my car! I am glad That Asurion was there for me. I received my iPhone replacement very quickly. This I really appreciate because nowadays we really need our phone for everything we do! It was also easy to set up my new phone. Thank you for your excellent service. I recommend this service provider to anyone.

Process was simple and self explanatory. Had a few questions and your team was ready, willing and able to assist in a short call. Couldn’t have been more convenient and my daughter was back online in 24 hours. Thanks for making it possible!

Everything was easy to fill out and submit online and we were able to get my son's phone quickly replaced. It arrived in two days and we returned the damaged device in the prepaid package. The chat service online was also very simple to use and helpful. Thank you.

I'm very pleased with AT&T. They got me a replacement the next day as they said they would. No Problem at all. I would recommend them to my friends and and family. The staff was helpful and they listen to make sure I understood.

The customer service staff that helped us were knowledgeable and very courteous. Our claim was processed immediately and we received our new device in one day! Thank you for such wonderful services and staffers. Your service rates an A+ with us!

Everything was absolutely amazing and the new phone my son who is on as the second line. ABSOLUTELY Loves the new phone especially since he can finally make calls to his friends and me of course when he needs to. But thus far with AT&T I'm satisfied! Thank You!

It was quick and easy to get my replacement. Every one was really helpful and returning my old phone was also quick and easy. The directions in the box with my new phone was also helpful. Also activating the phone was so easy and quick.

I had an issue with my Samsung Galaxy Fold. Asurion was Quick. Easy. And Efficient. Thank you very very much. I would do business with them again. I had my device in hand within 2 days of calling. Five star rating.

My watch was delivered on time and the customer service rep who helped me with my claim was amazing and super knowledge. She made the process really is and stress free! I give the entire interaction a 10 out 10.

It's a really good service.... It helps you with any problem with your phone.... If it gets damaged it walks with you to find the best way to fix it... If it's a broken screen to a damaged phone... Thank you...

I am very happy with the ease of submitting a claim and the follow-through by Asurion. They provided excellent customer service -- the rep was professional and knowledgeable. WE had a quick resolution! I would be happy to recommend to all.

Received replacement device timely and pleased with the process. I have had Asurion insurance on all of my devices from beginning of my cell phone usage; 1999 to present. Always, I have received great service from the beginning of reporting the incident through receiving the replacement devices. Thank you for your excellent service.

Great job Asurion! Easy to get a replacement device right away. Fast shipment of new phone. Old phone was dead so I could not set up the new one myself. Went to local AT&T store and they did it for me. Thank you.

My daughter’s phone became very hot and stopped working while she was at school. She turned the device off and then it just wouldn’t turn back on. I made the claim using the AT&T app and it was fairly simple. The new phone was shipped quickly. I still think the deductible was high considering my daughter has had the phone since September of 2018, but overall we are pleased. Thanks for your help.

I explained the problem with my iPhone (phone getting very hot when charging) and was told immediately that I could get a new updated iPhone replacement. It came one day later and I am very happy with it. The insurance came through for me!!!

Speedy delivery- great service. Instructions were easy to follow. Everything went smoothly- completed all the steps online in just a few minutes. After submitting the claim I received a confirmation and an update by email to track the order. All went well.

You never think you will lose or break your phone, but it does happen! Glad I have the insurance on my plan. Phone was stolen - Asurion was quick to send a replacement with instructions on how to set it up. Easy process!

My previous phone was dropped and the screen cracked and became hard to use with so many splits everywhere. I have insurance on it and after the report. The phone came in a couple days. The instructions were easy to follow. This was great. Thank you!!

Very, very impressed with quick response as soon as I filed a claim. My daughter had her phone within 2 days and even arrived earlier than what was written to me in the email. The phone is in perfect working condition. Thank you.

My problem was assessed correctly and I received my replacement phone in a timely manner. It was also a good value. Only problem was I needed to use old SIM card and not the new one that was with the replacement phone.

Very easy to do, and a very easy and pain-free process. I did not have to call in and speak to anyone, I was able to file the claim in a quick easy process. Then the phone came within 2 days, I was reconnected quickly.

Went to Verizon dealership, made insurance claim and received a new phone in two days. Couldn't be any simpler! I highly recommend this service to anyone who is need. I am extremely satisfied! Hopefully, I won't need to use this service again but if I was to need it I know I'd be in good hands.

It was a great experience, very fast and beyond my expectations. The person that came to fix my phone arrived about 30 minutes earlier than expected which was absolutely convenient. Not only that but he was so good at his job that within 20 minutes I had my phone back, functioning as if I just bought. Thanks!!!

It only makes sense to get this insurance. We have benefitted many times from our policies. They are quick and professional. Whether you have young smartphone users or are accident-prone, you, too, may benefit from the insurance policy as our family has.

There were no problems working with Asurion. I did have difficulty identifying the correct company that covered the problem with my cell phone. Somehow I was referred to a company other than Asurion. This caused further confusion as that company informed me I would receive a response shortly. I never received a response. Further investigation by myself brought me to Asurion and the problem was resolved.

Everything went well, the new phone came right away. The only problem was I could not get the same phone replaced as my old phone was discontinued, so it was a little inconvenient setting up a new model phone. I have to say everything else I needed was there for me.

I was very pleased with the assistance received, during the time my phone was down each agent worked with me assuring me the problem would be resolved, with great patience they did not tire, hoping I have this agent's name correct (Alice). She was so patient with me. I called her my Angel. Thank you.

I went to a Verizon store with an insured phone. I was told I could get a replacement according to the terms of my policy. The agent assisted me to file my claim. I gave him a transposed number in my shop to address. 16452 instead of 16542. I have spent 8 hours trying to fix this. No matter what I can't get through to anyone who can help me. This company is great unless you make one small mistake. UPS can't change it because of their policies but I can't get anyone to help me from them, Asurion, change it.

Easy to complete online- forms were not difficult to navigate. No hassle. Delivered on time. Have used in the past. Reliable service. Cost of the replacement phone is reasonable. Would continue to use the coverage.

I dropped my phone and the screen cracked. I contacted your company and set up an appointment for someone to come to me and repair my device. The agent contacted me as promised. He showed up to my location and he was very quick and fixed my phone with no issues! Thank you so much!

I wish there was a way to provide a half a star or negative star as this company is a scam! I've been paying for insurance on my phones for SEVERAL years since I have 5 phones and 3 belong to kids. With that said, I made a claim and they quickly denied it for a lost phone. When I called to find out why and to re-instate, took me over 40 minutes and had to talk to a manager that finally approved the claim and took my deductible of $250. They stated that they would send out the phone within 24 hours. As they sent the replacement phone out, an adjuster contacted UPS and stated to bring the shipment back and my tracking information stated that the sender requested the shipment back.

Received phone in a timely manner. My phone's microphone stopped working. The Asurion customer service was very helpful and patient. I was really glad to have the insurance. There were no challenges in requesting a replacement phone. It went smoothly.

My husband's phone had to be replaced. He was out of state, freaking out and not tech savvy. He did it without me wanting to hurt him or worse!! Lol. The directives included really helped. Thank you. So easy transition!

Every thing was real smooth and fast! A bit expensive but efficient. I will say however there is a bit of a grey area about when to file that could be explained better. For example if I’m paying insurance I feel like it shouldn’t matter when the damage happened it should just be honored.

It was smooth easy and very fast. We were travel out of state and needed our device fast and we most certainly received it in time. We used the online submission and it was great and easy to navigate. Thank you.

The gentleman who assisted me was awesome!! Sedrick he was from Texas, was great very knowledgeable and polite!! I had trouble trying to get me phone set up and he helped me every step of the way. Making my life that day a lot easier. Thank you.

Once before, I had to get a replacement phone while I was on vacation. It was a nightmare because I had to find somewhere to print out forms and then get the hotel to fax them back. It was so annoying that I couldn’t just submit everything online. This time I was thinking the phone replacement was going to be a real pain again, but it actually was quite simple - No hassles, no faxing and prompt service. Thank you!

Very helpful and fast! Thanks for being so friendly the customer service Representative was very helpful and caring. This was a big help to my mom who needs her phone because she lives alone. Thanks again!! We both greatly appreciate it.

Prompt service and delivered what they said they would. Have used them before and everything goes well and I get the replacement quickly. I do not know what else to say, so if you need a good phone insurance. Use them.

Lots of help and lots of understanding. Thanks for your understanding my dilemma. They were very gentle even though I was having a bad time with it all. They are well trained. It was hard but I made it through.

The service was excellent! The representatives were all very kind, informative and professional. We had a bit of a hiccup with the delivery address but the representatives made us feel at ease and handled everything better than we could have. The arrival of our replacement was almost immediate!!! I couldn’t be more satisfied with the outcome of this claim. Thank you!

Everything went fairly smoothly. Had to fill out extra paperwork I have never done before, but in this day and age that is understandable. The shipping was fast, and getting my new phone fired up was pretty straightforward. Thank you for making it so simple.

My replacement phone came the next day which was awesome! Super quick service! The only complaint I have was that I was sent two new SIM cards with NO instruction on what to do with them. Also, there was no tool sent to eject the card slot. However, the number that I called to get clarification was helpful and concise.

Awesome staff. Thank you for patience and understanding getting my phone ordered after I lost it and help setting it up on arrival. I recommend everyone should Shop the AT&T store in Uvalde for excellent assistance. I am very pleased with your service. Thank you again for all you did to help set up my phone.

Quick, prompt, easy and would recommend highly! I always advise all of my friends and family to sign up for phone insurance, this has been the Best insurance service I have had the pleasure of being signed up with and I will continue to use your service, thank you!

This was an extremely fast process, personnel were very helpful and knowledgeable. The procedure was very easy. Also, the turn around time was quicker than I expected. I also Need a new mailing label. The other one was destroyed accidentally.

I have made several claims over the years with Asurion, and they have ALWAYS come through for me! My claim last week was when my fairly new Samsung 10+ had a flashlight fall smack in the middle of the screen... All the way down to the LED. I went to a few repair places and was told $300-360 to repair. I called Asurion, and the wonderful girl I spoke to (I believe Desiree) was just awesome! She filed my claim and said it was going to cost me $149 for a new replacement! I got my phone sent the very next day! When I called to activate the phone, I was having some trouble. The wonderful girl who helped called 4x to see how my progress was going with downloading! EXCELLENT PEOPLE, EXCELLENT SERVICE! VERY HAPPY GIRL HERE!!

Very professional, fast delivery. Very very pleased. The replacement phone is perfect and works great. I would recommend this company to any of my friends. The AT&T representatives were so helpful. I would recommend this company to a friend and would use the company again.

We had awesome service. They were able to help us right a way with no problems. And we got the phone right away. The person we talked to knew all of the information and was able to help is right away.

There has to be a better way for shipping. My package was sent under my husband's name after submitting a claim under my name. My iPhone 11 Pro max replacement was delivered within 4 days but was returned by my work since it was under my husband's. I had the replacement replaced after I requested a transfer of billing responsibility in order to get the package under my name. Since I have returned to my unit that got flooded early Jan 2020, I had the package submitted to my home address. I was worried no one will be home to sign for the package so I added instructions to have it delivered in our rental office. I got the replacement for my expensive phone but I found at the front door. Good thing I got home right away from the event I attended. Someone could have just grabbed the $1200+ iPhone!

My AT&T rep filed it for me. The new phone came in a few days. It was a reasonable replacement since my old phone is no longer available. No hassle at all. They set up the new phone for me. Sending back the old phone was easy.

Was assisted in the connection by AT&T operator and Asurion treated me with respect. All throughout the process the operator review and made sure I understood the warranty policy with Asurion and continue with at&t. It is important to be able to have a representative to listen and be able to assist in a professional level. I also received my phone a little faster than I was informed.

I had to go to AT&T Store to found out how to contact you. The agent told me where to go but was not very helpful. I got my replacement phone the next day. Setting it up was very hard as I do not have access to the internet. I had to wait till the next day and go on the website which I found to be troublesome. I would rather talk to someone, therefore it took 3 times longer than it should have.

Thanks for the help Asurion!!! Great customer service and quick setting up my phone. He will was very educated and quick very respectful. Thanks so much for taking your time with me. Couldn’t have asked for a more smooth transaction as it was seamless. Thank you!