Asurion Reviews

I thought the person I spoke to on the phone was very personable. My problem was resolved much quicker than expected. I would definitely do business with Asurion again. I also enjoyed that the phone they sent me came with lots of accessories.

I had a great shockingly great experience! My first phone was lost in the mail. It said delivered but it was not at my house. Asurion was quick and sent me a new one to my work address. I was so pleasantly surprised at how easy the process was! Thank you so much Asurion!

From the start of the claim to setting up the replacement phone the staff was very helpful and explained everything well. They answered all my questions in a courteous manner. I would consider purchasing this insurance in the future. For the price and convenience and the excellent customer service it was well worth the cost.

Quick turnaround! I was shocked and amazed. Excellent customer service still existed! I will highly recommend others to add the insurance. I could not be more pleased! My phone screen cracked and they fixed it in my driveway. It worked for a few days and then it started to glitch. I called back in and they were very kind and helpful. Sent me a replacement phone within two days. So happy with the service!

Went awesome and unexpected. They got me covered quickly, and Efficiently. Shipping was fast. The only problem I had is I missed a day of work to make sure I got it, and the FedEx guy almost gave it to the wrong person.

So easy to work with, easy to get a hold of and such quick service. Very impressed. It made what would of been a stressful situation into a pleasant experience. Thank you for taking care of the situation so quickly.

Very knowledgeable and helpful agents. Resolved the issue quickly and with only one call. The replacement phone was received the next day with easy to follow instructions to activate it. I would highly recommend this service to everyone. Take care.

Had an awful ** experience. Pardon my French. My phone got smashed a few month ago. I didn't set up a claim right away because I didn't have enough money to pay the deductible for the replacement phone. I call them now after 2 years of just paying their insurance fees and they deny me service because it took me longer than a month for me to set up the claim. They absolutely don't care for any circumstances you may have. Customer service reps are lazy, all they try to do is transfer you over to somebody else. No one tries to even provide you with a solution. They simply deny your request and tell you to call your phone service provider. Who then tells you they have nothing to do with the phone insurance. So now I wasted 2 years of making payments to them for nothing.

I had insurance coverage w/ Asurion through my Verizon Wireless carrier. I cracked the front screen of my phone. I was upset and was informed via Verizon I had this coverage (I had no idea). I called to open a claim. The rep that helped me was so nice, she could tell I was frustrated and literally made my day! She informed me it was only a $29 deductible and a tech would come to my home the very next day! The following AM the tech called me on his way and I met him in the lobby of my bldg. It took him 10 min to replace my screen and now my phone is like new. Both the phone rep and tech were extremely professional and super nice! This is an example of stellar customer service. In these days it’s really hard to find exceptional customer service and people that actually want to help you so I am grateful to Asurion! Thank you!!!

Asurion was very responsive. I had a replacement phone in my hands the morning after I lost my phone. I did have to call Verizon for help getting some of my pictures etc back so the reinstallation process from Asurion wasn't the best.

The process was very smooth. The phone arrived in perfect condition. I wish I didn't have to pay a deductible but it's better than having a broken phone. Asurion made it easy to submit my claim and get my new phone.

Useless, terrible customer service, denied claim due to fraud? I just sent you a signed affidavit and a police report? You think I might be a bit serious about the theft? SIM card was in use after the theft? Duh... probably in Mexico or China. You don’t think they sold the parts and used it, after it was stolen? I guess they just broke into my car and took my phone for a paperweight. Dumb, dumb, dumb company....

Replaced my phone after the screen stopped working about four months after having screen replaced. They were helpful & friendly while taking care of this issue. I received my new phone quickly so was without a phone for a short period of time.

Bad Service and Rude Customer Reps. My Verizon phone had cracks on screen and contacted the Asurion. They said they cannot repair but it will be replaced with refurbished phone with high deductible 160$ for 1st gen pixel. You will get new pixel for that price. The reps did not bother to listen my concerns. It is a complete rip-off.

I was a professional insurance agent for 34+ years and this was one of the most efficient claim processes I've ever experienced! Our reduced deductible was a pleasant surprise, the replacement phone arrived within 48 hours of filing the claim - and there was a weekend involved! The only negative we experienced was when trying to file the claim via your website, it errored out twice so we completed the claim via live chat. An overall positive experience and we recommend that everyone protect your expensive devices with this coverage!

My Transaction was super fast and very easy to handle. I Had my new phone in two days and it was a weekend! They helped me save and recover all my data so my new phone was exactly like my old one. I Would definitely recommend to friends.

Thank you! AT&T did great, your company did great, had my phone before 24 hours. Excellent! I would recommend you to my family & friends. It great knowing you have someone who cares & listens to your needs. Less than 24 hours I keep letting others know about the great customer service. Again Thank you!!

Received excellent service and phone was delivered within 24 hours. The emails and instructions on what is needed to complete paperwork was very easy. Would recommend this service when buying a new phone. Replacement phone was in great condition.

Fast service. The phone I had was no longer available and they sent a substitute that was even better than my original one. The service and quality of the phones provided makes the insurance a good value, especially if youth are the one using the phone. Thank you for your prompt response.

I absolutely love the fact that insurance carriers such as yourselves are in business! Put an insurance claim on my phone, received said phone in just 24 hours, and have had no other issues since! Thank you again very much!

Replacement was easy. Order new phone, pay deductible, setup new phone, ship back old phone. It really doesn’t get easier. Asurion is great, break your phone, don’t worry, a new one it’s on its way to your home.

Quick response, great communication, great customer service. This was an easy experience and not stressful. Having a damaged phone is no fun but you guys made it simple. I appreciate the comfort I received from your services. Thank you for putting me at ease.

Received replacement device quickly. Super easy return of damaged device. Thank you! Very comforting to know you've got our backs!!! This device is a critical part of the job. With the fast response of Asurion, it was business as usual by the next business day!

Quick and reliable service. This was my first time using the service despite paying for it for the past year. I submitted my claim and paid my deductible at 9 PM and received my replacement device the next morning via FedEx. Overall, I’m impressed by the speed and ease it was to get this matter handled! We have Asurion on all of our devices and feel assured that if ever another issue arises, we’ll be fully taken care of.

My application was submitted on Friday and the replacement phone, a Samsung 7 Edge, was delivered on Saturday. I appreciate receiving an email notifying me of the time to expect the delivery of the phone. I'm a 71-year-old retiree and with the help of the local AT&T Store personnel, they transferred the data to the new phone. Thank you.

Ordering process was straightforward and fairly simple. Appreciate delivery time frame of replacement phone, before my phone screen went blank. Convenience of new charger was a welcome addition. Only wish replacement cost would decrease more as phones get older.

Very pleased with the time and accuracy of our interactions. Person to person interactions worked faster and easier than your online hoops. Worker's stayed connected during transferring through Dept to get me the correct help. Going to keep my insurance up to date. Thank you.

Drop the phone on Saturday morning, had a replacement by Monday before 10:00 am. That’s great service. I will be using their insurance plan always like I have for many years. It’s so nice to get such great service nowadays.

To whom it may concern: The replacement for my lost phone came quickly. Everything was working great. The correct phone came and worked no problem. We have all our phones protected by your company. Thank you very much, Les **.

Posted claim 2 pm on Friday and replacement showed up 9 AM Saturday. They had quick and great service. Even half off since no claims for 12 months. All done through chat windows while I was at work, and waited while a attended work things.

The girl who took care of me was absolutely awesome! Her name was Cassandra (not sure about the spelling) and somewhere in Arizona. She practically bent over backwards making sure all of my questions were answered and helped get my info back that I thought was gone forever! When we couldn't find it should the process because I had nothing small enough to get my sim card out of the phone. I told her I would go to AT&T in the morning and have them do it for me. She said she would call back the following night at 7:00 pm my time. 7:00 on the dot she called and we finished everything up. That employee has excellent customer skills. I was self-employed over 30 years and dealt with a lot of people and that girl has management skills! Hopefully, they see her real potential and move her up the corporate ladder!

The service and the entire process was easy and painless. I have no complaints. Everything was great. I will continue to insure my current and future cell phones that I purchase. I returned the damaged cell phone as requested in the carton my new cell phone arrived in.

My issue was addressed and handled immediately to my utmost satisfaction. The customer care representative was very attentive and detailed in addressing and processing my claim. The return process with very easy and I receive my replacement tablet very quickly in the mail. I get the service an A+.

I was Very happy with the prompt response time. It came earlier than I expected, with no hassle. I expected a lot Of hoops to jump through to get through the process. Even the duration of the initial phone call wasn’t bad at all. Thank you!

Replacing my faulty operating phone was easy. I still don't understand why the phone crashed mid-OS update? But I read on Samsung and AT&T's website that it is a common thing with the S8's. Hopefully, they are able to fix this so people can avoid faulty phones in the future.

Got my phone when they said I would, keep up the good work. I have been with AT&T a long time and never had any problems with you. I will stay with the company as long as I can. I don’t know what else to say but thank you.

My phone was disabled on a Thursday night and the claim went in Friday morning and I was up and running Saturday afternoon. I would say you cannot get better service! Thanks for putting me back in action so soon.

Thanks for everything. The delivery of phone was very fast and way before time. Customer service was good. The only thing was trying to download the affidavit it took a couple of tries on my phone but it worked. Thanks again.

Screen cracked with screen protector on and it was replaced quickly and with no issues. Didn't go more than 10 minutes without my phone! Yay! I was able to track everything every step of the way. I knew when my new phone was arriving and the same day I was able to have it turned on and ready to use in no time at all.

Best phone insurance company in my own honest opinion! I lost my phone, filed a claim, and new phone arrived the next day! Super fast delivery! The company has been helping me for years now. Very reliable! Don't hesitate to put insurance on your phone. You will never know when you need to use it or not!

Very simple and quick experience. I received my replacement phone within 2 days and it was an easy transition to get my data transferred over and my new phone set up. I don't have any complaints and I am glad that I chose to get insurance - accidents definitely do happen!

Getting the phone replaced was easy. However, having to pay a 150 deductible seems a little high since my phone is pretty old. There is a galaxy 10 and I have a 7, I think the deductible should be under $100.

My phone screen started doing weird stuff and I asked someone I knew who worked for AT&T and she told me to file a phone claim. I did and I'm very pleased with the new phone and all the help I received from you all. Thanks for all you do, Shala.

Great service, fast and efficient. Took care of the problem. Really fast and convenient. I’ve always use this for the last 8 years and it’s been great, I’m looking to keep using this device for years to come. Very good and efficient, without any delay, I got my replacement.

Completely pleased with Asurion and the ease at replacing my damaged iPhone. Like new replacement was received within 48 hours of initial contact with insurer. Insurance is a must on cell phones and I hope that my coverage is always handled through Asurion. Thank you.

My employee's phone was damaged, we ordered a replacement and upon receipt of the replacement phone, it was stolen from my backpack before I was able to provide it to the employee to begin using. The stolen phone replaced without issue. I appreciate the assistance. Thank you.

I called after not being able to complete my claim. The representative make me feel confident that she will be able to get my claim processed. She spoke clearly without any sign of incompetence. I was pleased and felt good about my interaction.

Fast and easy. 2nd time I’ve had to get a phone replaced through Asurion... Happy with the results both times. Easy online application and 24-hour turnover. The only difficulty was getting the “find my phone” turned off on the second device.

All was find but it took until Tuesday (item damaged Friday afternoon.) Would like a little more hand holding since this is a rare experience and was unfamiliar with the process. When I got the insurance I wasn't initially informed that the item would have to be mailed from off-site. That took a long time.

The service was great, had my new phone within 2 days. The company has never let me down in the past and I am sure they won't in the future. I would recommend them to anyone that is with either one of these phone services.

All in all I thought the service was great. I got the replacement phone very quickly. I was able to go through the online instructions. That got the phone up and working with no issues. I decided to buy a better case to protect this phone from any breakage. Thanks.

Needed phone replaced, there the next day with no issues. Very satisfied with the turnaround. Cell phones are now what home phones were 20 years ago. Thank you. You have made my life much easier, however could come down on price.

Spoke with Cielo twice. Both times was very rude! Especially the first time. Had issues with their accidental damage warranty. Sent me a different colored phone. "It's in their fine print." They charged my credit card the full price instead of the $80 dollar replacement fee. I had to call in and deal with terrible customer service to get the refund. I sold said phone then attempted to transfer the warranty. Their procedure for doing this online does not go into the hassle of the details & forces you to give all your personal information to the stranger you sold the device to. (Not always a safe thing to do). Would never purchase or recommend their warranty to anyone. Unfortunately in Canada they seem to have a monopoly on Warranties outside of Apple.

Everyone was very helpful. My phone was stolen out of my purse. Your company really helped make a bad, upsetting situation into a very pleasant one. Got a replacement quickly. Verizon helped me reconnect to my old phone info. Thank goodness y'all were involved in helping me in such a bad experience. Your service was excellent!

Everything went well. Placed the call to Asurion, explained the problems with my phone, shortly afterwards received instructions on replacing my phone. I received replacement phone less than 3 days. The customer services representative was very informative and kind, which made for an easier experience.

The AT&T associates were so accommodating, friendly and knowledgeable about their jobs. The service that was provided to us was satisfied. The problem of our phone was quickly solved and that phone line back again. Great job AT&T associates. Keep up the good job????

The service is fantastic. My only issue was my replacement phone didn’t work. I loaded everything on my new phone. It wouldn’t take calls. I went to Apple. They sent me to AT&T. AT&T said the phone was broken. It was almost impossible to get through on the phone to Asurion. When I asked for a callback, they called me back, but didn’t recognize my “1” being pressed and hung up on me.

Great, fast service. Thank you for being that good. The box that the phone came in was very simple for fast shipment back and had easy instructions with everything that need to been sent back again. I glad I have you guys as my insurance carrier. Thanks again.

Bought washer from Home Depot in 2015. Took out extended warranty never thinking we’d need it. Repair company has been out several times, replacing part after part, sometimes multiple times. Error message won't go away. Now seven weeks later, four trips to the laundromat, and still not working. Asurion won’t replace. More excuses. Moral dont bother with an extended warranty, or buy a Samsung appliance. Not a happy customer :(

I purchased Device protection from AT&T, the protection is actually provided by Asurion. I cracked the screen so I made an online claim. A date was made for a tech to come and repair the screen at my home for about $50, Great! No one showed up, no one called. I contacted Asurion and they have no idea what happened, "Let's reschedule" they say. I ask, "What if they don't show again?" "Let's just reschedule. Or for $160 we can send you a replacement phone." I tell them, "This is your fault. Not mine." "You can send the new phone for $50", nope, let's reschedule. Next available date is 2 weeks, What? The ad with AT&T says Fast Easy Replacement.

They were honest, very professional, understanding/compassionate, very prompt, and I couldn't ask for more. They went on to tell me what to do/how to do it as far as reloading my phone. I could not be more pleased in that I didn't even know that I had insurance on the cellphone.

Customer service was helpful with the recent theft of my iPhone, although it ended up being returned, the refund and cancellation process was easy to understand via telephone. I was able assisted with unlocking and resetting my phone after getting it back.

I did the claim online and it was very easy. I needed the phone fast and the phone came the next day with very simple instructions to return the damaged phone. I would highly recommend getting this insurance. Great service!! Thank you very much.

I’m just glad my son’s phone had a warranty. But the phone he just got in the mail has the same issue with the camera and it’s brand new. We will be taking it to the AT&T store today. The lady that took care of me over the phone was really nice and caring about my concerns. Keep up the great customer service AT&T, I have 4 lines with you guys and plan on buying an additional line this summer for my daughter.

Everything was great! Very grateful for how fast he was able to receive the new phone. Only issue is that the home button on the side of the new phone is not working. I was not sure how to handle getting that problem handled. Thank you, Kathy

The customer service person I spoke with was extremely helpful in placing my claim. Super fast delivery of replacement phone, received it the very next day!! Couldn't be happier with the service I received and everything I needed for returning the damaged phone was included when I received the replacement.

Nice service, nice people, fast results. I got my phone in 2 days, which is great considering I live in Hawaii. Set up was easy, too. Since my phone took several hours to update, the tech gave me the option to continue set up the next day, which I greatly appreciated. Thank you, AT&T!

Easy claim submission. Convenient and helpful online chat. Instant receipt of replacement. Good technical support with reactivation. However, hesitant to give five-star rating since instruction manual and pin to insert sim card were both missing. Had to search online for setup instructions and find a way to insert the sim card.

The phone arrive on time expected and include everything I need to send back the bad one. The service also was good one from the initial call to the package and labels coming with the phone. I think everybody need to try this company.

Had difficulty using the online claim site, but the phone experience was fabulous! The lady who assisted me was very kind and helpful, and my son received his phone in just a few days. Went through the whole process online and was told that the phone had been purchased within a year and should still be under warranty. (It had been at LEAST four years ago). Didn’t give me an opportunity to review - just shut me down and wasted my time!

I am very satisfied with the ASURION service, very fast and of great quality. Thank you ASURION, for allowing me to have you safe with my phones. All their support technicians are very professional and better than they have, it is service in Spanish.

The agent was very helpful and courteous. It was a very pleasant experience. The agent answered all my questions professionally. The replacement came quickly and was packaged well. The instructions were clear and concise. I would definitely recommend to friends and family.

Customer Service did a great job to start with in getting the information to me. This process was very simple and easy to execute. Responses were quick and instructions were very clear. The turn around time to get the new phone was extremely fast! WELL DONE and THANK YOU!

We are Completely Satisfied! We were notified at every point throughout this whole process where the new phone was at. My son's replacement phone was here in no time. Speedy delivery and Great customer Service! Keep up the great work!

Absolutely fantastic service and very accommodating.... I had a issue with a item missing from my order. I call the customer service number provided and a wonderful technician was able to find out exactly what happened and got my device shipped out to me ASAP!!! Two thumbs up????

My daughter broke her phone on a Friday night and she had a replacement phone by noon on Saturday the next day!! The return was also very easy, they provided a return envelope which you just have to mail your phone back in.

My claim was quick and easy to submit, my deductible reasonable and my replacement arrived before predicted. I also appreciated the tape, label and packing slip that were all included for the return of my malfunctioning phone. This company did a very good job.

My husband was having issues with his new phone. We got a replacement with warranty. He started having issues before the warranty was up but we only called them right after the warranty went out. We were able to get a discount on the insurance deductible and we got a new phone as a replacement.

Asurion robs people, they switch your phone to a "comparable" device that costs YOU MORE to replace. They will switch your tear and tell you that it will be the same price. You don't get informed that the price is changing. The price was $20 now $149. Thieves! If they would have told me that it would be $149 I would have cancelled and saved $480.00 that I paid them over the last year. TERRIBLE CUSTOMER SERVICE! They sent me to the CEO's secretary and she just kept repeating herself until she hung up on me!

Information was taken quickly and accurately. Very quick response and since I was traveling this was very important. My new phone got mailed in 2 days, and I was up and running. Greatly appreciated. Everyone was well spoken and helpful.

Got the phone when they said it would be coming. It came with everything that I needed. Took it to an AT&T office and the agent was able to transfer all the information over to the new phone without any problems.

Everything thing was handled very professionally and in a timely manner. They said that I should receive my new phone in about two days but I received the new phone the very next day. I was very pleased with the whole experience.

I am horrified that I submitted a claim via phone with Asurion and was promised a phone next-day, only to find that my credit card number was fraudulently taken down. The employee I spoke to on the phone claimed that after I gave my credit card number, the payment was complete and all I would need to still complete were two verification documents and the claim would be submitted. I submitted the required documentation and still, no phone that next day or the day after.

I will say that I had an appointment the day prior with a Rachel. Rachel did a no call and no show. So I was annoyed the next day cause I had to set up a new appointment. But, the guy that came that next day made it all better. He was in communication with me so I knew what time he was coming by. He was awesome. Super friendly and super helpful. Loved his service! He made up for your other employee's mistake.

Very satisfied, called in the morning and the next day I had my replacement phone in my hand! I will definitely recommend this service to everyone including my Family! Cell phones can get very expensive if not protected properly, thanks Asurion!

$2000 LG TV bought 1.5 years ago through BJ's, OLED panel. Barely used since it is not main TV, horrible burn in on over 50 percent of the panel. Had purchased a 3 year extended warranty to cover "mechanical, factory defects". 1st call, service center assigned, appointment made. Tech never shows to appointment. Call tech, response a day later, send me pictures only. Pics sent. Tech agrees panels are defective and will replace. Tech disappears for 1 week. Texting and messages are left for several days. No response.

Super quick and easy, phone was shipped overnight and I did indeed get it the next day. Wasn’t expecting to get a new power brick, charging cable, and headphones with the phone which was a huge bonus. Haven’t had any problem after switching phones and couldn’t be more pleased that it all went so smoothly.

My experience was great. AT&T has been good to me since I was 18, nothing changed since. My new phone came the next day! Very pleased with all involved at Asurion and AT&T. I loved that the return shipping package was ready to go and effortless. Thank you!

The process was convenient and Asurion responded promptly. I believe the replacement product arrived the next day and was in good working order. Asurion provided a valuable service to me which allowed me to continue to operate my work and social life without skipping a beat. Thank you.

Keep up with the great job!! You guy did a great job on in the timely matter. We really glad we got the insurance for our phone. Customer service is always pleasant every time I had to call for any questions. They replace the screen on my daughter's phone and when I had to call back about the phone, they replace it for her and no hassle on their part and that makes it easy to continue my service with you. Thanks for everything. Keep up the great job.

It was a very long process to get the phone reactivated. I went through 3 support personnel. They said we found every bug possible, but the process was still pleasurable!! The staff was very helpful and patient throughout the whole ordeal.

The Verizon side took the worry out of this deal and Asurion worked quickly to make everything smooth. No problems with the quick turn around. Quite satisfied with it all. Hope I don't have to use this service too much.

I was a little skeptical at first as to how my claim would be handled. However, the agents I talked to were very friendly and helpful. I received my new device in just one business day. I would recommend Asurion to anyone.

The claim process went smoothly. There was a short online application. They charged me 1/2 the usual deductible. The phone was shipped and arrived the next day. The setup and transfer from the old to the new phone was relatively painless.

Easy and very smooth transition, Phone arrived promptly. I would recommend this anyone who has kids. For us it has been great because the 3 kids seem to think everything is kid proof. We have used this service in the past and it is well worth the money paid.

I dropped my phone and it was unusable. I called Asurion and had a replacement in 3- days. Great response timing and I am back to running my small business. I am very pleased and recommend using this service. I am very happy.

Submitting the claim was an easy step by step process. Once submitted and reviewed, Asurion promptly had my replacement phone on its way. I had my replacement phone less than 24 hours. I strongly recommended Asurion to my friends and coworkers.

No issues except I do not know if I received a new or refurbished phone. I asked Asurion and was told there would be a sticker on the box if it was refurbished. The AT&T rep said it was refurbished. Who knows.

Service was excellent from start, everything took about 7 mins and next day pkg was here. Received in great condition with 50 charge enough to start transfer of information and by time it's a 100 will be ready to go.

My husband dropped his phone on the ground. He called me and I called Verizon. They gave me the number to call to file a claim. We paid the deductible and my husband had a new phone the next day. We are very happy with the service we received. The claims process couldn't have been any easier.

This was a very smooth process. Really makes phone ownership issues easily solved. We have five phones on this family account. Peace of mind is worth the price of the monthly expense even though deductible is still necessary. Your customer service is excellent!

I took my phone to Apple because the battery they placed in my phone stopped working after 6 months. Since my screen was also cracked, (and my "turn off sound" button had broken) the Apple store said it was more expensive to fix it than to buy a new phone. Also, they would not replace the faulty battery for free (I was very surprised!) After that, I started looking at my bill to compare providers as I was going to change phones (mad at Apple!) and this was when I saw that I had purchased phone insurance! I was so happy! I Googled this and saw how easy it was to make a claim. I had a new phone in two days. Now I just have to get in touch with AT&T to get my new phone to take calls!

So impressed! I placed my claim and received a new phone in less than 12 hours! That is phenomenal! I would highly recommend using Asurion for all replacement needs. I feel guaranteed that my phone will always be protected by Asurion.

He was great. He came in and did his job and left in a reasonable amount of time. My kids talked to him asked a million questions and he wasn’t agitated or anything he answered all questions we had. Thanks for sending a professional.

Can’t believe you guys covered my laptop that was stolen. Great company. I didn’t think it would ever be possible. Thank you so much for all the help and easy tracking. Couldn’t have asked for an easier experience. I would recommend your service to anyone and everyone!

I filed a claim for my cracked screen and was sent a replacement phone February 25th 2019. When I got the phone I noticed that the lens on the camera was cracked. The phone still operated fine. It didn't bother me. I use an OtterBox so the phone is spectacular otherwise. I did not call them to send me another replacement because the phone operated perfectly fine so I noted it on the survey they sent me asking me how they did and left it at that not thinking it would come back to bite me later. Last 3 days the phone has been having screen color issues.

The iPhone is a great replacement for the broken iPhone we had. I think the deductible is too expensive, for paying monthly for insurance on my plan. But needed the phone, oh but you know that. That is how you get us. iPhones’ retail, upgrades and deposits are a racket.

Both Customer Service Representatives (CSR) were very helpful and by far the best I have spoken with during the past twenty years. They understood the issue and provided positive support. The technical CSR stayed on the line to hand off the call to the admin CSR; that is very rare in today’s service industry. In addition, it was refreshing that I did not have to have them repeat each word because of a thick accent. Call centers should always meet the customer's cultural background to match the same languages, that is to say don’t match a primary language customer with CSR that has that language as their secondary, e.g. don’t match a customer that has English as their primary with a CSR that has English as their secondary. Lastly and probably most importantly, this was an exceptional customer service experience. I am glad to know there are still few companies that care for the customer.

AT&T - Great job. Fast and efficient. Got the job done. Had my son's phone the next day. Cost me some money but better price than a new phone. Thanks for the fast service and good customer service. Pleasure to talk to.

Yes I will recommend a friend because Service is always great, thank you very much, customer service was excellent, only the phone has some issues but I had called customer service about it. They already helped me. They said to call back if issue still not fixed.

Outstanding customer service! Fortunately, I’ve never had to file a claim so when my phone was damaged, I received a new one by Fed Ex within 26 hours. I was amazed and grateful by the effortless process. Thanks for your service!

Very professional and quick service. No problem in getting new phone. Very helpful in setting up new phone. Everyone I dealt with was very polite, and called back when they said they would. I hope you received my old phone soon, I tried to track it and it said not received yet. Hoping USPS doesn't lose it. Thanks for the help.

Quick and easy replacement of a damaged device. Well done!! A few years ago we also replaced another phone. Same efficient service! The phone shipped the next day and we received delivery by FedEx the following day. Keep up the good work.

Customer service was great and I had my new phone to me the next day! The instructions were very clear on how to set up. I even called for additional information and the person who answered was very informative and walked me through the process.

Sent promptly and without any red tape! We called as soon as the phone was stolen out of my car and I was able to speak to an agent who was very receptive, helpful and patient while she listened and understood the importance of getting a phone back and it was delivered the very next day.

Your customer services is excellent. Your agents are very knowledgeable with their work. I was so amazed how quickly my issue was resolved. I didn’t have to wait. My replacement phone arrived the next day after filing the claim. Thank you so much!

Very happy and content now. Thank you for the speedy response! I’ve never had insurance on a phone before but I'm very happy in my choice and how easy you all made it. Now I’ll be able to stay in contact with my mother!

I am satisfied with the outcome. After one too many drops my phone's camera stopped working, so I needed to replace it. I actually wasn't sure I was still paying the insurance payment after 4 years, but gave them a call. I paid an upgrade payment of about $100, and I received a replacement phone. Unfortunately it turned out to be defective. While the process was time consuming, I eventually received a new upgraded phone -going from S4 to S7. People contacted worked hard and professionally to resolve any issues.

Great service and atención in the web page of Asurion. I am really happy with them, they take care of your matter immediate without any inconvenience, is the best insurance for phones, I recommended to anyone to get insurance Asurion.

Unfortunately I’ve lost my phone twice and my device is always shipped same business day and received the very next business day. Couldn’t be happier with the asurion insurance service. Also, the set up after receiving device is extremely easy. Thank you!

Very pleased with the phone I received. Customer service was better than I expected. This is the first time that I purchased a protection package for my phones. I'm so happy that I did because in this day and age you are so dependent on having your phone!

I am so glad I carry insurance because you never know when you're going to need it. Thanks for everything. No wait time which is a good thing for us because we are self employed. Thanks again for all that you do for us.

The whole claiming process was easy and fast! The person who helped us was knowledgeable of his job and he was pleasant. We received the replacement phone after 2 days. I will definitely put out good words about Asurion and share our plausible experience with them. Thank you.

This is not my first time using the insurance to replace my device. It's been about 2 years since I have to use my insurance. The process this time was shorter and less hassle for the replacement. Was and still happy with my insurance.

We were very impressed with the speed of resolution when the 3rd party vendor came to fix our daughter's phone and messed it up even worse than it was before. My husband called and reported the issue and by the next day my daughter had a new phone. Very impressive.

Received replacement phone in the time it was promised. All good. Was able to activate the device with instructions provided. Only problem is that the screen on the old phone is kaput and I will need to go to Apple so they can wipe it clean before I send the broken phone back to AT&T.

It could not have been easier. The phone arrived as expected, the help desk was knowledgeable and got my new phone up and running in minutes. The refurbished phone looks almost new and the features are awesome. New phone works 100% better than my old.

Yes I would, the service provided is absolutely responsible and fast. Also the device is brand new which was unexpected. I look forward in making business with you wherever possible. I will highly recommend it among my friends and family. Thank you.

The process was really fast. The customer service was very helpful from filing my claim to activation. I was also helped with restoring my iPhone iCloud. All in all I was satisfied with the service and would recommend to others.

I appreciate how fast you sent my new phone, so prompt. I am so happy you were able to send me the phone that I love. Great customer service on your company part. Pleasure doing business. I will send broken phone today.

I got my replacement phone fast, it included clear instructions on how to restore my data and return my damaged device. They offered a follow up call to be sure everything went smoothly, but the instructions were very good and I was already up and running when they called. Glad I had the insurance.

(Please disregard previous misdirected evaluation!) Phil and I could not believe the highest quality service that we received. First, we received the replacement cell phone exactly as described by your company the next day with the full attention of the postal delivery. Then, that evening all data was transferred with the assistance of your dedicated and competent representative to the phone. We felt at ease. Thank you.

What a wonderful job! Easy submission process, fast response with next day shipping of the brand new phone. I couldn’t have asked for a better, faster and easier service. Thank you so much and please keep up the great work!!

At first it was a hassle telling me I was beyond the time to file claim but once I got to a supervisor well everything started to fall into place and I got my phone that was stolen REPLACED. IT ALL WORKED OUT IN THE END.

At the lake over Easter weekend, I dropped my phone in the water. It was unrecoverable. I was so upset, even frantic — we depend on our phones for so much these days! But the ease of fling my claim, and the quick speed with which my replacement was delivered made everything so much better. I also appreciated AJ’s customer service in helping me re-establish service to my replacement phone. Thank you for helping me get back to normal as quickly as possible!

I’m so glad I pay extra for this coverage. It came through for me twice this week. My husband's iPad fell and cracked. Asurion replaced it. So thankful. Same night my son who’s in the marines in California got his phone stolen. Once again Asurion replaced. Thank you so much.

Can not say enough of the great service I received. The process was extremely quick and no hassles. I highly recommend this company and service. From the time I went into the store and they placed me in contact with this company everything moved fast. You can not go wrong!!!!

Had a broke phone and filed a claim, had a new one 24 hours later! Very easy claim process. Awesome service. I would definitely use this service again. I would highly recommend having insurance on your cell phones. The device was replaced with one identical and with all new accessories.

Great, smooth, and efficient process! My Asurion rep was educated on the process, when my ATT reps were not, and she got the job done!! I truly thought I was going to be out of pocket for my malfunction and this was a friendly reminder of how important insurance really is.

Agent was extremely helpful, friendly! The excellent customer service I received is so rare these days, it is much appreciated. Had my new phone within 24 hours. It's refurbished but seems to work with no issues so far. Thank you!

Called and reported my trouble with phone. The person I talked was very friendly and helpful. She listened to my problems and told me my phone would be replaced. I reported the problem on Monday and received my new phone the next day. Very well pleased.

They made it quick and easy for me to replace my grandson's iPhone. He's starting college and we needed his phone replaced as soon as possible. After filing my claim he had another phone delivered with 48 hours. They were quite easy to work with and took care of my request in a friendly professional manner.

I received the phone in great timing and was happy with the return method. Return method is made fairly easily with no hassle to me as the customer. I will recommend to friends in the future. Thank you for the customer support.

The camera quit working on my daughter's iPhone X and she takes lots of photos, with a new little one in the house. We contacted Asurion and filed our claim. New phone came overnight and she was back up and running in no time!

Our initial claim for a device repair was accepted and we were 'sent a box' to put it in and get it to Asurion. But due to their error, it was sent somewhere else that we have never lived or ever had a billing statement sent to. After the FOURTH phone call, most of which are 45 minutes to an hour long to resolve this issue, our initial claim was closed (again, due to THEIR error), and a new one was opened on their end on our behalf.

The service is good, customer is good too, the fast shipping is amazingly great, my only thing and problem for me that I dislike is that the refurbished phones always over heat. I hate having to call back and make a 2nd claim. It’s just a waste of my time. I’m glad that they replace it but twice I’ve had to return 2 refurbished phones then after I’ve had it for 2 weeks. It gets really hot and I’m done calling again to explain it once more. I’ll just keep the phone the way it is.

they told me I was not cover because I had lost one piece of my three piece set therefore my airpods are no longer cover. Beware of what you're buying. What they are promising is not true.

Do not buy Asurion insurance for your phone (we had it with AT&T)! You will never get the service you pay for! We had been paid for our 4 phones $52 every single month for the years. SO when I broke my phone and needed just glass repaired, we spent 4 days submitting and resubmitting claim by claim with ZERO results. And responses were always different. Probably, would be significantly painless if we just repair it for full price or just buy a new phone, instead of paying that useless insurance for the years. Conclusion - we discontinued the insurance.

Filing a claim was easy and quick. Great personnel. Delivery of replacement phone came within 1 business day. Easy directions on return of damaged phone. I would recommend Asurion to others for their insurance needs. Thank you for your immediate assistance with my claim.

Lost my phone and Asurion made replacing it a relatively easy process. The representative I spoke to was very helpful. Customer service representative was efficient and made what could have been a very stressful process far less so. Thank you very much Asurion.

I broke my phone on Jan 5th, but it still worked. So I kept using it until it stopped working. I say that because I didn't realize I had insurance on my phone. Otherwise I would of gotten it taken care of earlier. But I went to the Verizon store and they took care of everything fairly quickly. I only was without a phone for a day. And giving me a shipping package to send back made it even easier.

Always give 100% customer service. I have never had a problem with Asurion. Everyone is so nice and knowledgeable. I would recommend Asurion to anyone. My last experience was as good as my first experience. Product is always in great condition when received. I will definitely use Asurion again.

Asurion makes the phone replacement plan a breeze. Thanks for a good way to cover very expensive phones with as little anxiety as possible. New phone arrived overnight and was super easy to set-up and get going. Basically just swapped over my old SIM card into the new phone and was ready in minutes.

Better communication between your office and me with info you need would have made this experience much better. There were several documents that were needed, but I was never notified until I called in. This could have saved me a few days of waiting. Instead, I had to call in, and speak with someone who then told me I was emailed this info, which I was not.

One has to find Wording to what the computer wants to hear. 2 hours of calling I was able to word what was needed so your great computer would put me through. Your bedside manners totally sucks. Management should call their own system and ask questions "outside the box" as some non tech customers would ask. Call transfers were 90%+ hang ups and music = RE Calling again, again, again.

Representative on the phone was very polite and professional. She explained everything very thoroughly. Phone came next day and everything went smoothly to activate the new phone. My son had questions and he called customer service and they helped him with everything. Thank you Asurion!

Replacement of broken phone was fast. Appreciate your service and clear instructions. The returned envelope was also very easy to do. Doing business with you was a pleasure and I am glad I chose to insure my phone. Thanks again.

I have used y'all twice now. The 1st time for a cracked screen and you all came out to my house and repaired within a few hours. The repair was perfect. This second time was my charging port came out and within a few days you sent me a newly refurbished replacement and I have not had any problems with this device. Thanks so much for all. Y'all do well. Worth the money.

My experience was very good, everyone that assisted me was extremely helpful and courteous. Provided all required forms and explained how they should be completed. Advised me to return the damaged phone to avoid additional charges. Very pleased with customer service.

Thank you for your fast and acuteness. My son is very happy with his new tablet. The process was super easy, just a few clicks and it was on its way. Easier than some warranties I have had at other places in the past.

This is the second time in less than a year that I have had to use Asurion, Not the phone's fault, not Verizon's fault but mine. And BOTH time Asurion has exceed my expectations!!! The replacement phones showed up on time and in perfect condition. Thanks!!!

I had lots and lots of questions about the entire process of getting my son a new phone. I was very pleased the customer service reps I spoke with never even acted a bit annoyed with me. Very patient and very professional.

On the RETURN ENVELOPE for the phone, the following wording exists: "Remove the battery - Return only the phone." It took me a little while but I finally opened the back of my SAMSUNG GALAXY 8 to remove the battery. I did not know these phones came with a PERMANENT BATTERY and when I opened the back, it blew up and caught fire - I had to run and remove the phone outside, it had filled my home with smoke and set off the smoke detector. You really need to remove that wording from the return envelope. This can seriously injure someone. - Retired OCFD Deputy Fire Marshal

My stepdaughter, who is on my plan, and lives in a different state and I just moved to another state, made this transaction more complicated than most but once we got the forms filled out with some time emailing each other, it went very smoothly. Thanks for your help!

Quick turn around time, even during a holiday weekend, helpful staff. My daughter had a phone replacement in time to head back to school. That gave me peace of mind since she was traveling & would be away from home.

On or around April 7th, my iPhone 7 Plus suffered a catastrophic failure of the Logic board, per Apple Licensed repair shop. I have a child in daycare, so fortunately I had an old Verizon Samsung S6 stashed in a drawer. I pulled the SIM from the dead phone and placed it in the old Verizon phone so that I could at least make and receive calls. I called Asurion to start a claim. The rep all but called me a liar because his system showed a Samsung phone, not an iPhone (apparently he did not hear the part where the iPhone was permanently broken). He made me call AT&T. AT&T looked back and found the IMEI (plainly iPhone 7 Plus 128 gb). I called Asurion and filed claim. Next day they canceled it, but didn’t contact me about it.

Great customer service. Helpful in setting up new line. Replacement phone was mailed overnight. Easy instructions for the return of broken phone with packaging included. The process was easy and I did not have any complications. I did the phone call to set up the new line and it went smoothly.

Their "policy" is for the deductible to be 1/3rd the value of a phone. They don't give you a new phone for that price, you get a re-manufactured phone. So...if you pay this for a year, and pay your deductible you've paid for the phone twice. Don't pay for the insurance, just sign a new contract. This company is a ripoff in every sense of the word.

The only inconvenience was having to go somewhere and print out affidavit. I have no printer and it wasn’t very convenient to go somewhere. Other than that everything was quick and easy. I wish the phone would ship with affidavit and you mail back the paperwork. The shipping time was fast and that was great.

Good job, fast experience, simple support from this company. Thanks for your help on the replacements of the phone. I think the cost of the deductible was too high. My opinion when you are paying $9.95 p/m the deductible should be less than 50.00. I was paying for the phone $260.00 the cost for a refurbish phone.

Thank you for your impeccable service. Everyone I spoke with was courteous and knowledgeable. I appreciate the service you provide. Best regards Jan. You are an amazing plus to taking care of my needs. Thank you again. I really appreciate everyone.

I reported my phone stolen on Friday morning and had a replacement phone at my house on Saturday afternoon. What a fantastic service. And I appreciated the very kind, very knowledgeable people who helped me through the process. Would definitely recommend Asurion to my friends.

My phone was destroyed Thursday before Easter. I made one phone call and because I called before 6:00pm EST, I received my phone via FedEx the next morning :). This was the first time I had to use my insurance. I was pleasantly surprised at the efficient and seamless process.

The customer service representative was Knowledgeable of the process and explained in detail what to expect. Asurion was timely in responding and efficient. The process was seamless and put me at ease. The turnaround time was the best I've experienced with filing claims.

Very helpful and did a great job for me. We had some difficulty issues to fix and they stayed with me to get my phone fixed better than it was with the phone that had been damaged. Will definitely recommend your services to my friends and family.

Every representative I had interaction with was great! I was only disappointed that I lost my voicemails (despite my settings to never delete) of my mum (who has passed) and lost all my contacts and am still trying to get into all my apps and accounts. (Hard to remember all the passwords associated with these accounts and not sure why I have to start over - what is the purpose of backing things up?)

Everything was handled quickly. However, the co-pays seems quite high. I've had to replace this particular phone too many times as it seems to be kind of delicate. I believe I've had to pay full price for this phone twice with all the co-pays.

The experience was smooth and easy. I did not experience any issues. I would recommend this insurance plan to others. I have used it 3 times in the last year and each time it gets easier. I hope not to have to use it in the near future.

It ended up costing more than I was quoted on the phone which I wasn’t pleased about. Other than that, it was very prompt quick service and setting up the new device was quick and easy as well. Overall pleased with Asurion's quick response in replacing my son's device.

Screen was cracked on my child's phone. I called on a Friday evening, was directed straight to a customer service rep. I had an email that the phone was delivered within an hour. About 12 hours later UPS delivered the phone and we also received a free set of headphones. Wonderful customer service, next day delivery, very convenient.

I called early Friday morning for the replacement device, I told them I needed it for Saturday delivery. The non-English speaking representative obviously thought next day air meant next day. I stressed it and told them my daughter is 16 and must be able to make a call. They obviously didn’t care because we didn’t receive the replacement until Monday afternoon.

My phone was replaced within 24 business hours. I could not be more happy with the service I was provided. Would recommend to anyone. This was my first insurance claim in all my cell phone years and I will continue to pay for such service.

Very helpful with the return of phone. Due to SIM card. Wong placed in another phone, the wrong phone was sent. Was able to quickly resolve the issue and fixed the account which resulted in the proper phone being sent.

Very pleased and somewhat surprised by how quickly the replacement phone arrived. I was expecting the phone to arrive midweek, but received it Saturday morning. Very pleased with the service and how well my claim was approved and handled.

Once I reported issue of my device I was very please with the quickness of delivery. I wasn’t expecting device to come in mail that soon. Nor did I expect basic instructions that was in the box as well to transfer info over from old to new! Was simple as 1..2..3..

We were leaving out of town in two days. The device was delivered on time and set up was quick and easy. My daughter was afraid she would not be able to take pictures on her vacation. Disaster alleviated! Thank you.

A necessary service, much appreciated, having the service is right on time, being without my phone was hard so to get the replacement in a few days was great. I received my phone and was up and running in a few days.

Replacement was shipped quickly. Appreciated the reduced price deductible. Process was easy to ship phone back to Asurion. I would recommend this warranty to others. The new phone works well and even though it is a refurb appears to be like new.

Thursday afternoon before Easter weekend someone decided that they needed my wallet/phone case more than I did. Friday morning I called Asurion. That evening I received an email my phone was on it’s way. At 10:30 it was delivered by FedEx, with a phone number to call for help setting it up. With no pay phones available you don’t realize how much we depend on and need our phones until we don’t have them!! Thank you for understanding Asurion!! Kudos!!

Very fast, friendly, & efficient. If you have to use someone these are good ones to have to deal with. The shipment of new device arrived earlier than anticipated and that is always a good thing. Thank you for the service.

My claim was handled promptly and professionally by great staff people. I needed to ask a couple of questions regarding the claim form and they were most helpful in guiding me through that process. This was a great experience with this company.

Had my phone stolen on Saturday night. Began the claim process the following Sunday and was able to receive an exact replacement phone by Tuesday. Very quick service with no complaints or problems. Very glad to have had Asurion insurance and not need to replace my phone at full price.

I drop my phone in water. Did the insurance that night got my phone within two days. Pretty awesome! It wasn’t even hard to get all my apps back because they were already there much easier than when I’ve had to deal with it the past.

Fast and easy to use. Had a working phone again in less than 48 hrs. I was impressed with the repair options and the ability to have someone come to me to fix my phone. I opted to replace my phone but was happy to know that if it just needed a repair it could be done on my time!

Everything was taken care of in about 15 minutes or less. I got my new phone the next day but the phone they sent me wouidn't hold a charge any better than the one I sent back to them so yesterday I bought a new phone.

This is the first time I file a claim and everything was pretty smooth and received the new phone real quick which was what we were expecting. This insurance plan really help my wife when she needed the most. Thanks!

Customer service was good, replacement products were substandard. Phone failure occurred in a week, replacement case didn't fit phone that was sent, paid for glass screen protection and have been told that would be covered. When these issues are resolved, I will be satisfied.

I do not think it could have been any easier or faster. The process was extremely easy to follow. They guaranteed I would receive my phone within two days and it arrived the next day even though I did not submit my request until late in the evening.

The contact knew exactly how to guide me to resolve my issue with reading my mails on my replacement cell phone. I didn't know the emails would not reload from the iCloud like the other items did. It was quick, easy and successful! It was nice not to have to wait on the phone to get help. Also nice that there were not located across the globe.

I am 48 years old and in all the time of having a cell phone I am proud to say that I have never even scratched my phone. So when my phone fell and shattered I was completely devastated. Asurion replaced my phone very quickly and got me back on track. Thank you.