airtel Prepaid

They took my request to review and promised me to come back in 48-72 hours. It's 4th day of my stay and no response yet. What can you say other than broad-day light stealing. So, in short Airtel brand is nothing more than "Jamtara" type people sitting there to steal your money. Utter disgraceful. For brands like Airtel, please provision -ve star. They don't deserve 1 star.

Next day again, he arrived by 4 o clock in the evening. by then our society security did not let him in. When I enquired the issue, came to know that, airtel has rented some room in our society, and not paid the rent of that room since pandamic, which was more than 2 Lakh I guess. SO it's not my concern. It's the business between Airtel and our society. I am not supposed to interfere in it. Still I said Airtel customer care, I guess Airtel unpaid due is the issue, maybe you send your technician and find out what is the feud, and sort my issue out. So they gave me a deadline of 9th July.

Still they did not resolve the issue. Then again they gave me a deadline of 12th July still they did not resolve. I was very much frustrated. because I used to call minimum 3 times a day, and had to explain from start to end what happened what is the issue and all, some times the call with the customer care went up to 1 hour discussing the issue. Because of this internet issue, I was not able to attend 3 exams. There are 3 people in our house, all we do work from home, we paid for their services and were not able to work for 12 days. Every day I had to travel in rain, to friends location to work. Same was the case with my family members, even they had to travel to their friend's house in the rain.

Meanwhile I got sick, because I had to travel in rain to someone's place to work. I was like frequently calling and explaining everything from start, and was asking for the status, they also used to call back 2 times a day minimum, to ask for permission, like they will sort the issue tomorrow and all, and they did not fix it till 18th July. They also asked me to find out what is the exact issue with the society people why they are not letting them in. Like I have to leave my office work and have to investigate the issue for Airtel guys. Come on guys, who will leave their job and work for you in free. It was not my business. Finally they resolved the issue on 18th of July, where is was supposed to get 200mbps, but I am getting 40 mbps, hope my full speed internet will resolve till 19th, or don't know based on the experience I had might extend till July end as well.

I asked for remuneration for this issue, so their reply was like, we will charge you this month, but next month we will waive off for 12 days service charge, regarding the internet issue, then I asked for what about the time invested calling you 30 times during this period, what about the call I received from your end and wasted my time responding to you, what about my affected work because of your unpaid due issue, what about travelling to someone's house in the rain and falling sick in this 12 days....

I got a wonderful reply... "Sorry for the inconvenience..." I just got frustrated, and cut the call... Just thought to share my experience with the Airtel customers. because regarding their bill repayment they won't tolerate a single day delay, if we delay they fine us with extra charges, but when it's their fault they simply respond with sorry. They don't bother about the hustle the customer goes through during because of their issue... I would say government should look into such details and punish them for misusing such situation of common people. Even Airtel should pay fine for delay in their service.

Even after downloading and installing airtel thanks there is no such free data it was a FALSE, FAKE and FRAUD message to download airtel app. And for the same I called your airtel complaint no.**, one male agent named Hemant spoke to me and literally denied of such offer from airtel. He said straight away that airtel doesn’t give this type of offers to the customer, so why this FOOLING, FALSE, FAKE and FRAUD messages to the customer. If airtel doesn’t have the CALIBRE to give such type of offers then Why this CHEATING and LYING to the customer only to download and install airtel app.