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Reviewed July 18, 2022
So actually my Airtel broadband was not working, then I raised a ticket to customer care on 6th July, from then onwards, I used to call minimum 3 times a day till it get resolved. It got resolved by 18th July. Let's consider I have called minimum 30 times using two different numbers. So the problem is like, Airtel technician arrived at our location on 7th July afternoon 3 o'clock, and said need to check the wiring on the terrace, I was waiting for him till 6 o'clock, but I guess he went upstairs and left from there itself without intimating me. I was waiting like a fool till 6 o'clock.
Next day again, he arrived by 4 o clock in the evening. by then our society security did not let him in. When I enquired the issue, came to know that, airtel has rented some room in our society, and not paid the rent of that room since pandamic, which was more than 2 Lakh I guess. SO it's not my concern. It's the business between Airtel and our society. I am not supposed to interfere in it. Still I said Airtel customer care, I guess Airtel unpaid due is the issue, maybe you send your technician and find out what is the feud, and sort my issue out. So they gave me a deadline of 9th July.
Still they did not resolve the issue. Then again they gave me a deadline of 12th July still they did not resolve. I was very much frustrated. because I used to call minimum 3 times a day, and had to explain from start to end what happened what is the issue and all, some times the call with the customer care went up to 1 hour discussing the issue. Because of this internet issue, I was not able to attend 3 exams. There are 3 people in our house, all we do work from home, we paid for their services and were not able to work for 12 days. Every day I had to travel in rain, to friends location to work. Same was the case with my family members, even they had to travel to their friend's house in the rain.
Meanwhile I got sick, because I had to travel in rain to someone's place to work. I was like frequently calling and explaining everything from start, and was asking for the status, they also used to call back 2 times a day minimum, to ask for permission, like they will sort the issue tomorrow and all, and they did not fix it till 18th July. They also asked me to find out what is the exact issue with the society people why they are not letting them in. Like I have to leave my office work and have to investigate the issue for Airtel guys. Come on guys, who will leave their job and work for you in free. It was not my business. Finally they resolved the issue on 18th of July, where is was supposed to get 200mbps, but I am getting 40 mbps, hope my full speed internet will resolve till 19th, or don't know based on the experience I had might extend till July end as well.
I asked for remuneration for this issue, so their reply was like, we will charge you this month, but next month we will waive off for 12 days service charge, regarding the internet issue, then I asked for what about the time invested calling you 30 times during this period, what about the call I received from your end and wasted my time responding to you, what about my affected work because of your unpaid due issue, what about travelling to someone's house in the rain and falling sick in this 12 days....
I got a wonderful reply... "Sorry for the inconvenience..." I just got frustrated, and cut the call... Just thought to share my experience with the Airtel customers. because regarding their bill repayment they won't tolerate a single day delay, if we delay they fine us with extra charges, but when it's their fault they simply respond with sorry. They don't bother about the hustle the customer goes through during because of their issue... I would say government should look into such details and punish them for misusing such situation of common people. Even Airtel should pay fine for delay in their service.
Reviewed April 5, 2022
No action on my complaints. I am register my complain to customer care many time but they don't take any action or give me any clarification on network problem. Am asking those people who gave ad on airtel come and check network. Don't give fake ads on TV.
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Reviewed March 21, 2022
WORST, CHEATING, LYING, GREEDY, FAKE, FRAUD, DISGUSTING AND SHAMELESS Airtel and their customer care. It's VERY VERY DISGUSTING, DISAPPOINTING and HOPELESS from airtel and their customer care for unnecessarily sending FALSE, FAKE and FRAUD messages of 1gb free data coupon credited to my account and to claim it on Airtel Thanks, why unnecessarily I should download and install airtel thanks.
Even after downloading and installing airtel thanks there is no such free data it was a FALSE, FAKE and FRAUD message to download airtel app. And for the same I called your airtel complaint no.**, one male agent named Hemant spoke to me and literally denied of such offer from airtel. He said straight away that airtel doesn’t give this type of offers to the customer, so why this FOOLING, FALSE, FAKE and FRAUD messages to the customer. If airtel doesn’t have the CALIBRE to give such type of offers then Why this CHEATING and LYING to the customer only to download and install airtel app.
Reviewed Feb. 24, 2022
I used postpaid connection for Airtel last 7 year, Starting this okay, But NOW VERY BAD. Worst internet strength.. Poor customer approach and worst response. Bill automatically makes BURDEN and staff is not care. Someone Hacked my phone through this Application. BAD, POOR, WORST.
Reviewed Feb. 19, 2022
I am using Airtel network since last 8years.. Present worst network in our area.. Poor recharge offers compared to Jio...worst internet strength.. Poor customer approach and worst response with customers..
Reviewed Feb. 9, 2022
I don't understand how this company survived so long treating their customers so poorly. Customer service is a joke and these greedy people have added more on the monthly bill for almost 6 months, which I paid. I removed the connection after failing to resolve the issue speaking to customer care which takes almost an hour of waiting.
But they still billed me and called me 7 times a day, Basically they have more team members in collection rather than in customer resolution. Now my deposit amount is gone and they keep calling me as if I have defaulted on some sort of loan.. What a garbage company, Will never become a customer again.. Hope you fail soon.
Reviewed Nov. 22, 2021
I have visited your branch at Airoli Sector - 20 Mr **. I had taken from him first month Dth was free second month. My wife called him for the channel changes. He is not giving proper response... Then today she called him he spoke very rude with her. This is not the way of service given to the customer... Kindly action against such people or else I will have to do some thing against such people ...
Reviewed Nov. 14, 2021
I traveled to Dubai & USA with an Airtel International package. At Dubai I discovered that the data was working but I couldn't make any local or India calls. I reached out to customer support but they could not resolve the issue. I lost the money I paid for talk time. On reaching USA my airtel phone was receiving SMS and data service but couldn't make any calls. After 10 days I discovered that I was not getting bank OTPs through SMS. This seriously impacted my transactions and caused me lot of anxiety as I could not access my funds for critical needs. I am NOT able to do some urgent trading and financial transactions as SMS service stopped. This has been a serious setback and could cause financial loss. Getting customer support to resolve the issue has been VERY POOR. DO NOT TRUST AIRTEL INTERNATIONAL SERVICE. IT IS HIGHLY RISKY AND UNRELIABLE.
Reviewed Nov. 4, 2021
Had received multiple promotion calls to opt for Airtel Black, since am with Airtel mobile family plan from many years, but to my surprise the broadband person states currently they do not have Fibre connectivity, Hence cannot provide more than 40 MBPS link, later the DTH person assures to provide Xtream box, and hand over some other device, The installation person is not reachable and never attends, The support person asks to pay for his visit. Had very good service from Hathway, but believing Airtel was such a blunder that now am planning to move out from Airtel for my mobile service
Reviewed Nov. 4, 2021
Worst recharge plan policies and network facilities. Day by day rate of recharge plan increases like 49rs^79rs^no msg of UPI, 129rs, and no customer satisfaction. They make plan without customer support and benefits.
airtel Prepaid author review by ConsumerAffairs Research Team
airtel is one of the largest global wireless providers in number of subscribers. The company operates in Asia and Africa and is headquartered in New Delhi, India. They offer both prepaid and contract plans.
airtel Money: airtel customers can add money to an airtel Money account. Using airtel Money, they can pay bills, purchase railway tickets and more. These activities will not count against their text message or data services.
Roaming: Customers can use their phones even when roaming both domestically and internationally. They can visit the airtel website to see what charges are associated with roaming.
myPack: Customers can design their own plan with myPack. They can choose how much data they need as well as how many minutes and text messages they want. They can also select pre-designed packs that meet their budget.
Payment options: Customers can pay for service online or from their phone. They can also refill their account directly from an ATM. This option is available at ATMs from major banks.
Features: airtel prepaid plans include voicemail, call waiting, holding and caller ID.
airtel Prepaid Company Information
- Company Name:
- airtel Prepaid
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