Optimum Reviews

I have been a customer for three years, and I recently paid my outstanding balance of $251. I fully understand that service interruption can occur due to nonpayment, and I take responsibility for that. However, I am extremely frustrated with the requirement being imposed to send a technician to my home in order to restore service. My equipment is already installed and was working prior to disconnection. This situation should only require a remote reconnection signal, not a full technician visit or replacement equipment. Requiring a technician in this case is inconvenient, unnecessary, and does not make sense from a customer standpoint. I would like my service restored remotely without requiring an in-home visit. If there is a specific technical reason why this cannot be done, I request a clear explanation. I value the service, but this process has been frustrating and inefficient. I ask that this matter be resolved promptly. Sincerely, Cynthia

I was at the Bridgeport Ct store today. I was waited on by Marvin. He was very knowledgeable patient and kind. I can't say enough about all the help that he gave me. I hope someone will reach out and tell him!

I want to commend Luke ** and Ethan ** for a job well done. After several weeks of frustration and no Internet they came today for an appointment. Luke's knowledge of the job and expertise was much appreciated. He worked diligently and with skill to identify the problem and correct it. He's a tremendous asset to Optimum. Thanks to these two for making a customer well pleased.

My mother passed away almost a year ago. I brought a death certificate and her modem and everything too. A store in Texas. She lived in Hot Springs Village AR. I’m trying to settle her account and come to find out. They are still charging her a monthly service. A year later they are completely unhelpful over the phone. They say I’m not an authorized person on her account and she would have to authorize that wonder how that’s gonna happen.

My Optimum services went down on 5-2-26, at 3:00pm, at 3:17am on 5-3-26 my services is still down. My whole bundle TV, internet and landline phone. This is why you don't bundle your services. Optimum is advertising to bundle your mobile service, don't do it, I would have no communication, and the only contact you get is a robot, money grabbing company, you get to speak with a live person for upgrades or missed payments.

I've been with Optimum for a few years. They are poor service provided and beware of their billing policies. Your T&C on bill charges can change anytime, I believe. I had to keep up with them as no other internet service provider cables allowed at my apartment in private community.

Yes I have had Optimum for a little over a year now. I'm in heart failure and this is the last thing I need is dealing with these people. Over the last year we have moved so as soon as we move they started telling me that I had a balance of zero dollars and I would ask if my internet was going to be disconnected and they would say, "No. Rest assured your internet is not going to be turned off," and guess what? It was. Now I can't catch my bill up and it's at 160 some odd dollars because they keep jacking up my late bill and so for a couple of months I owed $160. I'm done with these people and if you call try to pay a bill, ask for an extension anything like that if you don't sign up for their phones then they hang up on you or they tell you you have a Bill of zero and then turn your ** off. I'm done.

I'm writing this review on behalf of my mom and dad who have been customers of Optimum for over 16 years. To quickly summarize, their account was disconnected with a woman (not any name I or my parents recognize) made a sales call asking for service at my parents' address. The result was their account was disconnected. They learned this when they attempted to return their cable boxes for new ones at the Optimum store because they felt the issue might have been with the boxes themselves. To correct this they sent a technician to the address who left them with a bad cable box.

I am extremely disappointed with Optimum. They seem to have a policy of increasing prices by at least 20% every single year without any improvement in service. What is most upsetting is how they treat low-income seniors. On a fixed income, these massive annual hikes make the service nearly unaffordable. It is easily the most expensive provider in the area, yet the value just isn't there. Do yourself a favor and look for any other alternative.

Where do I begin ... This is the WORST customer service experience that I have ever encountered!!! My father-in-law is in his mid-90s and lives in another state. He has been a customer for many decades. When he received a subscription to Netflix as a gift, he tried to cancel the cable TV service to reduced his monthly bill. He called customer service many times, and after an hour and half each time, NO progress was made. The strategy is to confuse the customer, put the customer on-hold numerous times, use terminology they do not understand, etc... until the customer gives up. They do take advantage of the older folks - what a SHAME!!!!