Optimum Reviews

Just had our Optimum internet installed by a tech named Devon from Branson Mo., what a fine gentleman. He was, kind , very good at his job, showed up early, got us going quick and efficiently, and was a joy to have at our house. I hope his higher ups read this and treat him like the valuable representative for their company that he is. Thanks Devon.

I have been a customer for three years, and I recently paid my outstanding balance of $251. I fully understand that service interruption can occur due to nonpayment, and I take responsibility for that. However, I am extremely frustrated with the requirement being imposed to send a technician to my home in order to restore service. My equipment is already installed and was working prior to disconnection. This situation should only require a remote reconnection signal, not a full technician visit or replacement equipment. Requiring a technician in this case is inconvenient, unnecessary, and does not make sense from a customer standpoint. I would like my service restored remotely without requiring an in-home visit. If there is a specific technical reason why this cannot be done, I request a clear explanation. I value the service, but this process has been frustrating and inefficient. I ask that this matter be resolved promptly. Sincerely, Cynthia

I was at the Bridgeport Ct store today. I was waited on by Marvin. He was very knowledgeable patient and kind. I can't say enough about all the help that he gave me. I hope someone will reach out and tell him!

I opened a chat with Kylo to lower my bill and he said if you switch your landline to a cell phone your monthly bill will drop from $186.69 to $183 for a year and it was a lie and I actually give a $38.18 as deposit one time pay and I will have to pay a separate bill of $19.30 each month and it is a completely separate account and I started this chat to save money so my monthly bill will go down. Instead it went up to $214.02 and plus $19.30 each month and I had to stay one the phone for 2 hours to cancel the cell phone.

If there was a no star review I would definitely give Optimum a no star review. They're a scam & lying company. They real quick to take your payment but DON'T hold up their bargain. They promise a $200 gift card after 3 month of service. I signed up December of 2025 & still waiting on my gift card. Empty promises. Finally today (05/08/26) I got a hold of some guy only to tell me that I DO NOT qualify for the gift card since I switched out a box that wasn't in my name. I was told to get a new box in my name so I did & was told that I will get my gift card after 3 month of service. Wrong. The old box was in my ex room mate name who no longer resides here. He was also promised a gift card which he also never received.

Consumer beware. “Do not use auto pay” or save your credit card, checking account information. Optimum has proceeded to withdraw charges after I closed my account without any authorization. They charged my checking accounts multiple months at a time! They will not answer, they do not have a person handling this situation. They can take your money as often as they like!!

Most horrible company I've ever tried to deal with! Refused to cancel my service! I was told 4 times it was cancelled and they kept harassing me with text and emails. Just to find out it was not cancelled at all! And it still isn't. They refused to listen to me, I cancelled the day I signed up. I kept T Mobile, which is an awesome company. I didn't know they were here where I moved to in NC. So I stayed with them.

Today is day nine of our Internet outage at our home. We’ve had no less than eight different technicians come out to restore our service unsuccessfully. We’re in a complete circle jerk of one technician coming out to complete a small task saying the job is complete and leaving without even verifying whether service had been restored. I have no idea how this company is still in business other than the fact that they’re monopoly in our area. We went out today and bought Starlink. It’s $350 for their top-of-the-line equipment. They have a 30 day free trial and a three month $29.95 special at this time. I suggest you all take advantage of it.

Horrible service. My internet goes down daily. Numerous calls to customer service have not resolved the problem. I would have dumped them a long time ago, but they have a monopoly in my service area.

I have been trying to cancel my subscription for two months. I no longer have the equipment, already mailed it in as required, but am still being charged and offered discounts. All I want is to cancel my subscription....