Optimum Reviews

I have had a very frustrating experience with Altice (Optimum) formerly Cablevision. They have billed me for two months even after I cancelled my internet service. First I called them just two into my billing cycle to cancel my service and they charged me for a whole month. I was very unhappy but they did not stop there. They billed me for one more month after that saying that the customer service agent put my service on temp suspension rather than cancelling service. I called customer service several times but none of them are helpful.

Oh my, first phone call: I would like to switch service from the previous owner into my name and upgrade. Second phone call: I tried to get online to access my account and it still in the previous owner's name can you fix that. They said I needed to fill out a change of name form. We did. third phone call: you billed the previous owners and took the money from their account. Please reverse payment to them I am sending a check. Oh they need to email and advise they wish to no longer have the payment directly removed. Ok they did. Fourth call, maybe, I lost track. Why is the previous still being billed? Oh you must contact your financial institution. Ok ok ok, Wtf already.

I disconnected my service. This company is a bunch of crooks as they don't daily pro-rate for 31 days of service which any other utility company does. For example, If your usage is 1 day into the next billing cycle they charge you in advance for the whole month which in my opinion is illegal. Which means that they're getting paid for 30 days of non-usage after a disconnect. If you pro-rate yourself and not pay for the full month they will more than likely have a collections department involved which will affect your credit. I'm thinking of taking legal action against them if necessary and so should other customers if they want it stopped. I'm infuriated with Optimum by Altice and will make sure to spread the word about the horrible company they are and my horrible experience.

If I could I would give them a negative star rating, that is how bad my experience was. Thought I would switch services because of cost savings. Did so in May 2018 and for the 2 weeks that I had Optimum/Altice One it was one headache after another. To begin with the tech that came to install my system never told me or gave me any paperwork regarding the system, he came with a reusable shopping bag with the cable boxes and remotes in them. After it was installed, I had to call that day because I couldn't get service. I called almost daily because I did not have service, I even had a service technician show up to check the system, he swapped the remote controls on both my units, that was it. The system continued to fail and as I would get more and more frustrated I cancelled the service after 2 weeks.

After receiving numerous mail promotions for Atlice One, a saleswoman came to my door so I spoke with her since I was intrigued. My main problem with Verizon was the picture quality, especially at night, on my 4K TVs. She convinced me the picture would be better since the Altice boxes were newer technology and actually 4K boxes (although Optimum doesn't have 4K service yet). The boxes were also supposed to be better since they have cable box, router, and cable modem all in one box.

No showed for an appointment missed an entire day of work. Optimum gave me an appointment for the entire day Wednesday, August 8, 2018. Not only did they no-show they never bothered to call me when the appointment got canceled in their system for reason they have no idea why. I lost $400 not working waiting for them for absolutely nothing. Yet when I made the appointment, if they show up and you aren’t there they charge you $80. Do I have any recourse? Should I charge them $80? Should I take $80 off my bill and fight it? The only thing they’re able to offer me as an apology which let me tell you how much that is worth, nothing. This is so disrespectful to people. I remember when Time Warner in New York got sued bad for this problem

So I had the Optimum cable, internet and phone package but noticed after a while my bill was almost $400 for somewhat reliable service, and premium channels available only at a package upgrade and an even higher bill. Unfortunately Optimum has been the ONLY cable internet company in my area until recently. I quickly jumped at the chance switch to DirecTV but Optimum is currently still the only internet service provider in Brookhaven, NY. As a result I pay Optimum for internet service only. Problem is I have no internet service. The equipment does not work. I spend hours troubleshooting with them at no avail.

I disconnected my service due to the sale of my property. This company is a bunch of crooks as they don't daily pro-rate for 31 days of service which any other utility company does. For example, If your usage is 1 day into the next billing cycle they charge you in advance for the whole month which in my opinion is illegal. Which means that they're getting paid for 30 days of non-usage after a disconnect. If you pro-rate yourself and not pay for the full month they will more than likely have a collections department involved which will affect your credit. I'm thinking of taking legal action against them if necessary and so should other customers if they want it stopped. I'm infuriated with Optimum by Altice and will make sure to spread the word about the horrible company they are and my horrible experience.

Optimum not only has poor service, but they have NO customer service. They never answer the phones, don't have email contact methods and outright lie to their customers. Then they discriminate between new and long time customers by giving new customers rates at 1/3 or 1/3 the rates existing customers pay. AVOID Optimum/Cablevision at all costs. Let's all team together and put them out of business and stop the monopolies in this country NOW!!!

My mother who is 86 had a notice come up while watching TV to select her package. Apparently her old package ran out. She selected what she thought was the same one but a few weeks later when the bill came she had ACCIDENTALLY selected a package for $100.00 more. She went to the office and there was nothing they could do to take the charge off the bill (bills are for future service not already used by the way). She is living on SS and has been a customer for a long time, she never had that come up on the TV before and it confused her because she had to quickly select. I called on her behalf and even a supervisor said nothing they can do to give her a credit. She never even knew she had these channels. I am getting her an antenna now and have her cancel.

We switched from Verizon Fios to save money, BIG mistake. First day installation was today. Tech arrived, connected wires then couldn’t get anything to work. Unable to complete installation he said, because of an “outage of the box.” Not the area. The box. It’s brand new so how the hell is it not working? He said the hard part was done. It could be out all day. When it works we’ll see it. WTF. This was 10am mind you. We left for the day then returned around 2pm. Still not working. I called customer service, emailed and a legit full hour later of being on hold 3 times, I’m told they are working on it.

Does anybody has Optimum? I've been having problems in which the company cannot fix for a year in a half now. I at first was getting distortion on some channels, on my DVR and On Demand. They fixed the channels but can never fix the DVR and the On Demand. They are under staff and use outside contractors to do maintenance because they cannot do all the jobs. They send the construction team yesterday to do the final touch in rewiring outside. I put on my TV last night and I have the same problem. This is uncalled for. I guess they don't have the time to correctly fix the problem.

Probably one of the worst UX/customer service experiences I ever had to deal with. They are quick to set you up and take your money, but when you have an issue and try calling, they are absolutely the worst! I called twice; once because my connection was disrupted out of nowhere. The rep was too casual on the phone to even care to help. He made no sense, telling me 5G is better, trying to sell me some scam of an upgrade, when I know very well 5G is just horribly dangerous to even have set up in any home. Anyway, he veered off the real reason why I called and never helped out in solving the issue. I ended up fixing the issue myself.

I had a installation scheduled for yesterday, the tech came and as quick as I had told him that I needed to make a hole he was gone! He told me I needed to call and reschedule for that work to be done as he didn't have the tools available, understandable but I thought he was going to do the other work in the meantime. Because of our move in not being completed, he didn't install but saw that we had at least ONE TV available and still didn't install anything. If it wasn't for my mom showing up, I would've never known that he had left my property! I called him, since he had called prior to arrival, and he said "Nah, I won't be going back, there's nothing for me to do." I asked if he could at least do the one box and our phone and internet and he said "Nah, I'm already at my next location, I'm too far" mind you he had left TWO MINUTES PRIOR TO ME CALLING!

I have been continually misadvised by the poorly trained staff and now, on my most recent calls when I demanded management upon realizing the matters I would told on numerous previous occasions would be addressed were not, I was not given a resolution or even remote consideration. I moved out of my apartment February 1, at which point I contacted Optimum to discontinue service and was told the cancellation process was completed and no equipment needed to be returned.

THIS COMPANY DOES NOT DESERVE A SINGLE STAR! I don't understand how they train their employees but it is absolutely horrible! I have never in my life been given so much runaround and back and forth in my life. I moved into a new apartment and set up an appointment 2 weeks ago. The day of the appointment 7/30 I called to confirm that the appointment was still on and everything was scheduled to go. Keep in mind their email says that they will contact you within 24 hours if they cannot fulfill the appointment. I spoke with a customer service rep and she informed me that they were still working on the wiring in my building and it would be completed by 8/1. Strike number 1. So I ask why did I not receive a phone call informing me of this information. I took off work to have this service installed. She couldn't provide an answer. Strike number 2.

If I could give them negative stars, I would! You have to call each month to dispute "charges" they keep you on hold and "disconnect" you after being on hold for a long duration. Then each year I have call and renegotiate my bill. I have two TVs, NO Showtime, HBO, Stars, Cinemax or any fancy channels and my bill with phone and internet including taxes and fees comes out to over $240.00 per month. They are the worst company to deal with. The last thing you want to do after working all day is to come home and open your cable bill that is more than your car note. SURPRISE!! There are so many other cable alternatives. The days of paying that much for cable are over!

For the past 4 days I have woken up to no service; no wifi, no phone, and no tv. It eventually turns on around 10:00 am and I do nothing - it just comes on. Which leads me to believe it is something with your equipment. On Sunday morning the 2nd day it occurred I called and set up an appointment for Monday - all day of course. 10-8 was time I was given. However, on Sunday when the service came on I cancelled the service call because I did not want to be charged $80.00 for them to not find nothing wrong. This turned out to be a big mistake. On Monday once again I woke up to no service and again it came on around 10:00 - called & set up appointment for Tuesday 11-2.

I had some questions on my bill so tried to get their website first to get answers. This website is just endless loop of clicking thru useless and general info. Then trying to call them, this was even more frustrating. Went thru whole bunch of robotic Q/As and still cannot find the answers nor get any human on the call. And in the end of every call, there is a robotic voice says "Good Bye" and hangs up the call even before you have any options to go forward. Basically it's telling you to ** off and there is nothing you can do about it. Definitely looking for a new cable company now... I have never experienced such bad customer service.

There's any human working at Optimum? No matter if Chat, Phone, etc. they just don't answer the phone to their customers, you have to pick 100's options. I wish in order for me to pay my bill I can apply the same system. If you want me to pay taxes, please press 1, if taxes is over 2 dollars press 2, for taxes over 2.03 dollars press 3... For state taxes press 7 and so. Customer services in this company really suck, too bad, is a shame in my area we don't have another choice. Otherwise I will change and stay OUT of this very expensive and careless cable company.

Avoid Optimum. They make it really difficult to cancel their service and after you manage to cancel their service they will bill you for days you are not using their service, according their billing cycle. Very unfair to pay for a service that is not being used.

With them about 20 years. Their customer service, field service and internet service is the worst I have experienced. Try to rectify anything over the phone. Get ready to take a day off for that. So much waiting time, who has time to listen music all day. Will not adjust new offers to existing customers without a contract. It's like I am buying a biting dog. If they cannot resolve your concern they will put you on music and walk away. Routine inside office trick. Poor customer after minutes or hours give up. It really showing no respect to customers. If I have any other choice I will get rid of this outfit any time. Will not recommend to anyone.

Optimum was the only provider in my apartment when I moved in, so I have chosen it for my internet service. Speed often goes down during the peak hours. They don't allow to disconnect your service online and make it maximally inconvenient for you to close the account. After I moved to a different place, it took me several calls to customer service with wait time over 30 minutes to get off the hook.

I have had a very unacceptable experience with Optimum after recently discontinuing my monthly service, having sold my home. Like many others who have recently written to complain, I was shocked to find Optimum would insist I pay for a full 30 days of service though I only lived in the house for Two of those days, and had turned in the cable equipment at Optimum the day of closing—having no idea it was 2 days into billing cycle-My monthly tv, internet and phone bill was $224! That’s about $8 per day. I asked what I could do or who I could speak to and was given an address in Jericho to put my complaint in writing. I did write. I received a response reiterating that I owed the money and this was the policy now.

Called to disconnect services because of moving. I wanted the services to be disconnected on the last day that I will be residing at the current location. The telephone representative stated that my services will continue to run until the billing date comes to a conclusion, even if I will not be using the services anymore since the last day of the move. I don't think it's fair for me to pay an extra 11 days to Optimum for services that I do not have. NOT FAIR FOR CONSUMERS TO PAY FOR SERVICES THEY DO NOT HAVE! Shame on you Optimum!

People stay far away from Optimum cable. They are trying to cheat of a bill that I just paid the tech to installed cable on July 10. They sent an email saying they receive the payment the day the tech installed my services. Now I got a bill claiming I owe them. Week later after install I think I'm going to get a lawyer. I have proof I paid. They sent me an email confirm they receive it and I have a money order recent to prove I have paid. Call customer service about. They see where the email was sent that I had paid but somehow not noted to my account and they don't have the money order. It's not problem if the tech pocketed the money. I just want my account straight now. They are talking about somebody going to get in contact with 3 to 12 business days that don't make any sense. I am going to talk to a lawyer about this matter. To anybody getting cable from Optimum beware. They will try to cheat you.

This company SUCKS! My internet service went out (again) and I scheduled an appointment - only available in 3 days! They said the person must be at home ALL DAY, from 10 am to 8 pm, otherwise they will charge $80 if you're not there, so I took a day off work to accommodate them. At 7 PM I called them again and was assured that they are still coming but they never showed up. I called after 7:30 and they just said that I'll need to re-schedule. The next appointment is available in 2 days only. What about a day lost waiting for them? What about loss of income because I took a day off? Shall I charge them $80 for not showing up and a day worth of my wages? These people don't care because they own the market. Their customer service is horrible and their products and services are garbage. I wish there was a choice and a fair competition in this market! These monopolies do what they want and are able to get away with it.

My cable TV went down on yesterday July 15 2018. I've called Optimum and after trying few things the representative, she made an appointment for a technician to be here today July 16 2018 between 11:00 am to 2:00pm. Closer to 2:00 pm, I've called Optimum because the technician didn't show up. When I've checked with their system my appointment was moved to 5:00pm to 6:30pm. After talking to a representative, she said the technician had called me, but there was no answer. It was lie, I've had my phone with me all the time and I've got no calls from Optimum technician. I've called them for the third time, a rep, told me someone was going to call me within few minutes.

Trying to get new Altice. Man came and said need a new connection at pole. He sent a guy an week later. He badmouthed the first guy and said we don't need a new connection. We scheduled a 3rd appt a month later. They gave us a 10 hour window and never showed. They changed our appt without notifying us. We were given a 4th visit date a month after that. They did not show again and when we called they again changed our visit to another day without telling us. I lost 2 days work and they wanted to give me a $20 credit. I used some profane language and the service rep hung up. The entire call we asked to speak to a supervisor and the rep refused. I don't understand why they don't want our $$.

We have tried to cancel the cable TV portion of service multiple times, customer service is terrible. Multiple hangups, dropped calls, or just plain people not understanding. The bill keeps coming without reflecting the cancellation, and threats to cancel the internet and phone which were kept. If you don't pay the bill they send even if incorrect. Four separate 3 hour plus conversations on four separate dates over two months. Then to dispute a bill or error, they say it must be in writing. Then they can't provide an address to write to. Customer service is clueless, their only statement is that they can't give a credit. Only positive I have is that the techs who actually visited were good. If you have any choice for other service I would advise taking that option.

I have been with Optimum for well over 10 years. Every time I call it's a hassle. They make it up as they go, unplug this, plug that and I'm so use to it that I unplug everything before I even get on the phone. They love blaming on outages. There was no outage. The cable service does not work if it is not centrally located. I had to move my internet to the central floor to use it throughout my small home. Really.

Your company had someone come to my house to collect your cable after one month not paying the bill. I went with Verizon because your customer service is horrible and my bill is never the same price. The way amount I pay is $188 plus a month for 2 cable boxes. I have to climb mountains to speak to a customer service representative. The last thing. How dare you have a man come to my house to pick up the boxes unannounced? State in the hallway since I haven't paid my bill he coming to collect the boxes. I live in a big building. People now know my business. Disgusting company. You are so unprofessional.

Very bad service. The internet is absolutely not reliable. I experienced regular service outages. Optimum does not provide any compensation for their poor service and internet outages. They do not care about their clients.

Today (7/6) at about 1 PM One of your service technicians came to handle a complaint in my condo building. All during that morning and afternoon my phone and TV was functioning perfectly. Suddenly my phone, in the middle of a conversation, stopped working and my TV had no service. I noticed the Optimum truck and went downstairs to check and found your technician working on our cable entrance box. He had a bunch of wires disconnected and indicated that I should wait a few minutes as he was running a test and everything would be fine in a bit.

I am trying to register a new router from Optimum. I spend close to $400 monthly with Optimum. I expect good customer support. Phone wait time is 45 minutes. Online registration page has not connected in 35 minutes. Online chat for support has not connected in 30 minutes. CUSTOMER SERVICE SUCKS. It used to be much better. I will be exploring alternative options immediately.

I disconnected my account and was told that I will be billed for the whole month ahead of unused service. I checked other reviews and on Yelp many other people have the same issue. Get rid of them. Stay away - we need to file class action against them.

I have Disconnected my internet services on 07/01/2018 by calling to the customer care and submitted all the equipment to the Optimum Store on 07/03/2018, but in my online account it say to pay 65.65 $ bill for the month July Billing Cycle (07/01/2018 to 07/31/2018)? In this regard I called again to the customer care several times and after long wait (around 30 minutes) reached the calls and each times different customer care representatives are telling me different stories!! No one have enough knowledge about the billing and finally they said I want to pay for the whole month of July even though you disconnected on July 1st??? Really ridiculous business!!!

Optimum has a sneaky way of raising your bill. They constantly add "promotions" onto your service even when you are already paying the full price. They never say on the bill that the service is going up. Then after 3 or 4 months they take away the promotion and your bill is 5 or 10$ higher. I called and they hide behind the fact that they are giving you promotions, but suddenly after a few months the amount you're paying includes a new promotion. Wait a few more months and your bill is higher again when they take away that promotion. Really shady. I hate these conglomerate corporate **!!!

Had no TV, Internet, Cable for 15 days, they have no on staff repair crews so it is all outsourced. I needed the main cable hook up in street repaired as it was hit. Only person who told the truth was actual guy who repaired the thing, without detailing the entire charade, of course got bill for full month, my request 1/2 month service pay half month bill, obvious and reasonable? No way to Optimum. Offer was 10%, then $67 (bill is $284) then free this and that (very nice but compensation). Last service person said that $98.03 would be credited and would apply right away. I accepted to end this stupidity. It has gone on now for over 30 days, of course no $98 showed up, only $28.01 as I was told that is what the "system approved." They would of course escalate and call me back in 24-48 (they never do).

I call Optimum Cable AKA Altice crack cable. First the service that they claim are high quality is just false advertising, I don't see any H/Q in my service so why am I paying more every month. It seems they find new loopholes to bill you more money. I only switched from Verizon just to have wifi everywhere. They have superior service compared to crack cable. The equipment is older than IO care to mention. I pay for 300 mbps and 90% of the time get 80 mbps. They fluctuate my speed all the time and customer service is the worst in the world. I call and say my service is out. They said, "I don't see any outages. Sorry can't help you." Meanwhile my neighbors were also out. Clearly they are liars. As soon as I can I am switching to off grid. Don't need any service from cable, I already have a H/D antenna and a DVR hooked up and guess what. I don't pay for it and the picture is High Quality unlike crack cable.

Although we pay Optimum 300 dollars a month. Our service has been horrible. Our service went out on Friday and they said they could only send someone on Monday which would result in myself having to take the day off. Cannot wait until we get Verizon!

I have had Optimum TV Cable service for a few years but in the last few months the DVR playback and the TV shows are pixilated so that I cannot watch any shows. I have called tech services and they usually reboot and then it works for a while but it keeps on happening. For the past two months, I have had to call them at least 2 to 3 times a week. They finally send a tech to my home and he said it was with the home office and then charged me $80 for the visit. It is still not working.

Sooo I need to vent... I’ve had Optimum (formerly Cablevision) for a long time. Saw the commercials for Altice One & decided to switch to that back in February... Should have known from day one when the tech had a problem programming my remotes that I was making the wrong choice. It took him about 10 times just to get them to work. I have called them probably 20-30 to fix the different issues I was having (my boxes just randomly turning off, having to reset the WiFi constantly & not being able to watch ANYTHING that I had recorded because it was so pixelated). Each time I called them, the lovely person on the other end would walk me through the same exact thing the last person that I spoke to did. "Let’s reset this. Let’s turn this off. Let’s reboot. Let’s reprogram your remote." NONE of this worked.

On May 1st I had moved to our new apartment and decided to stay with Optimum, they forced me to get Altice One since there was a "promotion" which really was not!!! I had 2 TV's in previous apartment and had the Value package for the same exact price, but now I only have 1 TV and less channels (core package)! No one explained this to me and if I wanted to bump to the value package I would have to pay $10 more which is ridiculous. Anyway, they installed Altice One on May 1st and later that night, most of the channels said there was an error try again later, therefore I could not watch the channels! I called Optimum and the technician tried to do a remote session to troubleshoot, but no luck!!!

Don't bother with Altice One. I was forced into Optimum when I moved. I was a Time Warner customer for years, with no issues. I would get Verizon if it was a choice. Ever since I signed up with Optimum it has been nothing but issues, and when you need support, they take DAYS to get to you. Customer service could be the dumbest, most untrained people on the planet. How does this company stay in business? This is the 3rd time they reset my account password (which then causes huge problems in my family) without asking me and STILL not fixing my problem.

I call BS on Optimum’s (Monmouth County, NJ) new policy on disconnecting on next billing cycle. I called for a disconnect on June 18, but being told I still have to pay until the next billing cycle of July 14. The next time, according to their customer service agent, Cameron, says the disconnect can happen. Meanwhile, I do not have a contract. Paying for four weeks of unused service is a penalty. What makes me very angry. Thinking I had a contract, I called their customer service a few weeks prior about penalties for canceling. They said, no. I can cancel at anytime. But they never mentioned the billing cycle disconnect policy. That’s a bait and switch.

I had an internet outage and tried to call Optimum on a Thursday evening. Talked to a stubborn machine for about 20 minutes which made me go through the reset-the browser routine and did not even give me the option to talk to a human being until the next morning. I tried online chat (using my cellphone as a hotspot as the internet was down) and it took at least 30 minutes, probably longer, to get somebody online, who did some remote magic. This helped temporarily, but 36 hours later, the internet slowed to a crawl again.

I canceled my phone and cable service mid-April 2018. I received partial credit for the timing of the cancelation. A one time charge appeared on my June billing statement. I spent over 3 hours (no exaggeration) on the phone and earlier, 2 hours, using online chat service to resolve a miscellaneous charge on my June account. Aside from the disconnects with the Online Chats and the calls to my office from billing without leaving telephone numbers I managed several telephone calls. Background, my June bill had a one time charge, it was called a "Refund" but appeared as a charge. I got 6 different explanations from 6 different reps on the phone. Four billing reps said I was owed a refund - the last one, Yuri, said, "Yes, we refunded you in April but now you owe us that refund in June."

Called to cancel my service 5 days into my billing cycle. I've moved into a new apartment where Optimum/Altice isn't available. They're now telling me I have to pay for 25 days where I'm not using their services at all before they can cancel my account. Apparently when Altice took over Optimum, they quietly changed their policy to charge you for the full month even if you cancel one day into your billing cycle. Far as I've experienced or heard, they're the only ones who pull this. The people in customer service don't seem to give a darn either. You can guarantee that I'll never go back to Optimum/Altice or recommend it to anyone else.

Cable Vision is a terrible company. Was forced to give a star, didn't want to give any! They cancel all of your service due to signal leakage??? What does that mean?? I work from home. They leave a note on your door with an appointment that they arrange alone. Just assume you will be there. I lost tons of work time due to this inconvenience. For $220.00 a month? No thanks. I NEED to cancel service A. S.A.P.

For the second time cable wires have been pulled down from the pole and have caused damages to my property. These wires should be raised here to avoid damages. Also Optimum installer should be neat and wire the outside of homes properly. Not tie cables to other cables on property. I have just replaced the siding due to these damages and your work is super sloppy!

If I could give Optimum zero stars I would. My husband decided to switch to Optimum and the new Altice One at the beginning of May. We thought it would be nice to have a new system, faster internet, etc. So we switched. It worked well for a week and then a storm knocked out power for an hour and when power restored the Altice One system never did. To make a long story short hours were spent on the phone trying to troubleshoot. It was never resolved. We had a service appointment set up and the technician had it working and an hour after he left everything crashed. Spent hours and hours on the phone and was told that nothing could be resolved and we need all new equipment. So another service appointment was set up and they stood us up. Never showed! Then they stood us up for the next two appointments! After this we had it.

Our cable boxes from Optimum keep shutting off and then reboot. I called service. They told me the box was bad and I had to exchange it. I installed the new box. It worked for a while then it started to do the same thing. Then my other box started the same thing, they told me to exchange it also. So now I have two (new) boxes with the same issue.

Optimum continues to nickel and dime their customers, while providing internet speeds that are spotty and inconsistent on a regular basis. Why can't Optimum announce price increases to their clients in advance, most companies do? If Optimum wasn't the only internet provider in our area, I would switch in a heartbeat.

The internet service is very high priced, but the speed is never the same as the advertised one. I called recently because the signal was very choppy on a particular day. The support restarted the modem and everything seemed fine. However, they sent a Service Technician to check things out. The service technician said he fixed something and billed me $80. I'm not sure how it helped me anyway. The internet was working already. They also tried to sell me the monthly service technician subscription, which I think was the sole purpose of this Technician visiting. I called the customer service but it did not get resolved. I have been a customer for many years and they have no regard for their customers it looks like. Unfortunately there is a monopoly and these cable companies are taking the customers for ride.

We switched over to Altice One as soon as it became available in our area and we've had nothing but problems with the mini boxes, i.e. all the boxes other than the main box/modem-in-one. We continually experience severe pixelation on all 3 TVs which use the minis and the pixelation makes it impossible to watch anything on any station. This lasts for days and usually starts whenever it's raining. Tech support offers the same troubleshooting steps which do nothing. Every tech appointment is at least 3 days away and by then, the picture quality has returned to normal so the tech guys tell us nothing is wrong.

Altice One is awful. We switched from Fios because Fios lost Bloomberg. After watching all the commercials on TV I thought it would be ok to switch to Optimum. That was a big mistake. The price they quoted us in an email was not honored. They told us after it was just an estimate. You cannot hardwire any computers so you have to go out and buy an adapter for each computer that is not wifi. Even with doing that the computer is very slow. The main box hums all day and night keeping us away. The shows we are watching freeze all the time. We are constantly having to reboot the boxes. The DVR does not tape some shows to the end. The favorite channel switch keeps switching back to all channels. Of less importance the satellite boxes do not have clocks and all the boxes do not show the station you are watching.

I've been without cable, internet and phone for 3 days now. Called Optimum on Friday night the day the services went off (service had been off all day). Was told by customer service that there is no outage in the area and my case was isolated. Was further told that a tech couldn't come until Sunday. It's Sunday and tech came 3:30pm. He went outside to check the line and I went out behind him. To my surprise, my neighbors to the left and right of me were outside too. That is when I discovered that they had the same problem for 3 days. They were also waiting for a tech to come. The problem existed on the entire block.

Optimum made promises to us when we signed up that were never met and they make all kinds of excuses each time you call. They have no intentions of fulfilling their promises and are rude to work with! The service is horrible and they are the worst customer service people I’ve ever dealt with.

Optimum Cablevision is the worst company with the worst customer service! This company is constantly raising their prices and they offer the worst customer service! You are better off with any other company for phone, internet or for watching television or movies. This company is a total rip off.

My fiancé and I contacted Optimum to provide internet service for our new apartment. We purchased an Optimum approved modem to avoid the Optimum modem rental fee. We gave this modem to the Optimum technician installing our equipment so that he could install our modem instead of a modem owned by Optimum. He finishes and offers no indication of any issues. When the first bill arrived, to our surprise there was a modem fee charged to us. After a long series of phone calls with Optimum customer service we learned Optimum installed their own modem and they do not know where the modem we own is. Now we are left paying the fee we tried to avoid and are out $100 for the modem they lost. We are very dissatisfied with Optimum’s customer service and installers. We will be switching to Verizon first chance we get.

I Began Service on Feb 28 2018. On March 20 ( less than 3 weeks later) I called to cancel the service. On March 26th I returned their equipment. So, in less than 28 days I cancelled AND returned their equipment. When I called to cancel however, the "rep" kept stating that the service will cancel on the next billing cycle (which was on April 7th. Two and half weeks later!). I told him I wanted it canceled today. He DID NOT cancel the service the day I called and I am still being billed - 2 months later - for services. Apparently they do not honor their 30 days cancellation policy.

Customer service hours listed are not accurate. I've been placed on hold and told I was in queue 3 or queue 1 only to wait 20 minutes or more and then get disconnected. Billed in advance for services I cancelled 3-4 weeks ago. Can't get anyone on the phone or live chat even though their hours say they are open. I only need internet. There are other options out there, saying goodbye to Optimum after 20+ years of being a loyal paying customer.

Been with Optimum for a long time, over the weekend we lost cable, internet and phone. We called technical support to assist us, but was told that they would need to come out for a service call. The rep only seemed to care about the $80 service charge that we would be getting if it wasn't "their" problem. They gave us an "emergency appointment" for Monday from 10 am to 8 pm, we called several times throughout the day to confirm the appointment and was told by every rep that someone would be there.

Since the Altice service started, this has been a NIGHTMARE for me. I had the NEW service installed on April 4. I have never had a full week of service then. Customer service has no clue what they are doing (they keep circling around the same "troubleshooting" every time you call) and they have NO RECORD of my FOUR service appointments in FOUR weeks, which I personally have work orders for. Trying to REMOVE SERVICE I DON'T EVEN GET is even worse. Their customer "retention" department basically tells you that you're on your own- pay your bill call back later to get any credits. They DO not remove service because this will make my bill HIGHER, even though I haven't been getting service I'm paying for.

Very expensive service with outages and trying to get someone on the telephone to assist is a disaster. Wait time is too long and too many prompts. No other providers available in this area.

I was a customer of yours from 2/3/18 until about 3/7/18 when we cancelled service at that time because it never worked properly for one day during that time. We had 5 boxes installed at our home and there were always 2 boxes out at one time or another. During that month, I had at least 3 service phone calls, 2 for 1 hour or more. One of those was on Superbowl Sunday when the box in my den was not working at we were expecting 50 people over. Our frustration continued throughout the month where we became experts at trying to pair our remotes to the boxes but usually only lasted a short time. The service techs who came to our home as well as the initial installers were all outside contractors.

Optimum will not provide a printed channel guide, it is only available if you print it, or go to a certain channel to review it. Modem not available for sale, instead it must be rented, or bought elsewhere, cost for the service is too much, should be able to go a la carte.

Installer was new at the job. He insisted that I needed a router with my modem. I did not. Finally got him to consult a supervisor and then proceed. He chose my username without consulting me. Everything worked out in the end. This service was cheaper by far and thus worth the hassle.

We became dissatisfied with the service as the company had a feud with one of the movie suppliers - cutting off roughly half of our movie channels. Called to cancel - they argued about it for an hour - said they would do it. Hung up and no cut off - new bill in fact. Games games.

Expensive for the number of channels offered. But good customer service and contact if something goes down. They offered a good deal after damage from Sandy.

They have decent customer service but my bill has gone up by over $50.00 in the past 5 years. As much as I think they have a great selection of channels, most of the channels I don't need. Would rather have a plan where you can pick exactly the channels you want & it would be priced accordingly.

I have been a customer of this cable company for about 40 years through many different company names. My husband had a landline business phone with Verizon and he wanted to switch the number to our home cable account. He was told by Optimum customer service that it would be a simple switch, no equipment would be necessary and no technician would need to come to our home. It would be a simple switch from Verizon to Optimum. The phone was removed from Verizon and “switched” to Optimum without a phone call to our home to confirm or find out if it was working.

Service is not consistent and customer service is an experience, make sure you have at least 30 minutes to waste waiting on hold. Not worth the money it costs.

The service is good but very expensive; They nickel and dime for all the services and treat new customers better than old ones; Rates are constantly going up for less and less services.

Optimum's outages are minimal and besides the ridiculous monthly charge we are happy with our service. During this latest snowstorm we were fortunate not to have our service interrupted.

Generally been helpful when called on phone for troubleshooting. However much TOO expensive, price changes too often for unknown reasons. Do not want or need all these channels. Also wish they would provide a guide with numerals by name of channel.

Have been a subscriber to this company for more than 25 years and service was good. They are now owned by Altice and everything has gone downhill. Every bit of service has gone down... It is more expensive and channels are dropped without compensation. The internet is unreliable and their service (house visit) for their own equipment has a fee... they even want to charge you an ongoing fee for service of their OWN equipment. The external wifi locations are now poor and not available in as many places. We are stuck between 2 choices of services (Verizon is the other) and they are both terrible. These monopolies are having their way and there is no way to get satisfaction.

Optimum IO Cable has fast response to any problem and easy to follow instructions. Makes home visit if necessary. Very helpful when we moved here 1 1/2 years ago.

I rarely write reviews but this is too important and must stop!! Regarding cancellation of service - Since Optimum charges you one month in advance, upon cancellation Optimum used to be fair and refund you for unused days of service. Makes sense right. Well in January 2018 I moved across the country. Not only did Optimum NOT REFUND me for unused days of service in January, they CHARGED ME FOR AN ADDITIONAL MONTH!! How can any company get away with charging for one and a half months of service to which I no longer subscribed?? This is absurd!

Their customer service is excellent compared to Frontier and Comcast. They get about 100 mbps download and 23 mbps upload. They were taken over by Altice last year and they let 600 employees go, but they're still pretty good with customer service. That's the one thing that's most important to me since I work from home. I do not have a business acct. I recommend them highly.

Customer service stinks! Broken english? My remote WILL NOT WORK!! I HAVE TO GO TO THE STORE TO GET EXCHANGE?? Who is going pay for my gas??? They should put one in the mail! They do not care!!! DO NOT GET THIS SERVICE!!

I have 100 mbps internet. Seems to be slow, called the customer service, checked with them. Answer was is every thing ok but is slow. Bill is 60 USD per month.

The cost in my area is twice the price of other areas for the same service due to lack of competition. Optimum is unresponsive to this issue despite mailings advertising lower prices.

On 04/24/18 I paid my cable bill in a total of 370$ theY restored my service. Come Tuesday (today) they cut off my service and tells me my money was rejected. Okay, that would not have been an issue if I saw the money in my account. My bank doesn't have the money and Optimum Cablevision is saying they don't have my money either. The worst customer service ever!

Their service is okay. However, Cablevision abuses their monopoly position. They are greedy, manipulative, and underhanded in their pricing and billing.

Can't believe they can set the packages up to ensure you have to spend as much as possible! It's a crime and should be outlawed. The bill is never the same either.

The cost of boxes and remote rentals are extremely high and uncalled for. Having to pay for the Sports channel when I do not watch sports is not right. The rates go up every other month too. THEY OWN THE NEWSPAPER SO NOTHING NEGATIVE CAN EVER BE PUBLISHED CONCERNING THEM.

This is the worst company for internet service. Service goes down a lot, have many problems with TV/DVR & internet is extremely slow. We pay a lot of money for internet, TV and phone service... Want to find a better company with better service and monthly cost.

Dish network goes out often and reception is terrible. Optimum is overpriced and under serviced. They are irresponsible and unresponsive. I have made appointments and they will let you sit at home waiting ALL day long.

Customer Service Representatives act sincere but fail to deliver on their promises. They are powerless. There is a total disconnect with field tech service and the customer service reps. There is no a la carte channel selection. I get 10 channels I don’t want and two thirds of the remaining channels are lousy programs and the cost increases every other billing cycle for the same crap.

I signed up with Optimum after many friends and family told me not to. I was only with the service for less than 8 months. I was told I was going to get this great package for 125.00 a month and it sounded pretty good. After about 5 months my bill went to 200.00 so I cancelled the service. I had the equipment and I asked for a pick up service because I was in a car accident at the time. I took a day off from work since I was told they don't do weekends and they never showed up. So I decided to just pay for the equipment out of pocket so they wouldn't harass me and return the equipment myself when I was able to.

After making 3 phone calls in just 4 days and speaking with 6 representatives taking over 2 hours of my time, Optimum cancelled my service prematurely without my consent and currently have not resolved my issue of my internet being down for several days now. Extremely poor customer service, no solutions offered, continue to give me the runaround.

I had an appointment for customer service to come out to my home because I am having WiFi issues. I took off of work and had my appointment set for Wednesday between 2-5 pm. I was called and emailed several times confirming my appointment the day before and day of the appointment. At 4:46 I get a call from a customer service representative saying that the technician couldn’t make it. I asked him why was I called several times confirming my appointment if he wasn’t able to make it. I took off of work for this. He had no answers and just said sorry. I am now going to take another day off of work to completely switch tv providers due to their poor customer service. I wish I could give no stars as a rating. They charge ridiculous amounts of money for their gold package and to be honest it’s not worth it with all the Netflix and Hulu out there. Hope this info helps someone when choosing a tv provider. Shame on you Optimum.

I am a fifteen year customer at about $200 per month. On March 27, I lost service. I was given an April 28 service appointment and warned that there would be an $80 fee if the tech came and I wasn't there. I work, so I paid a college kid $60 to sit there for 4 hours. They no-showed. I called and rescheduled for April 10...and they no showed again. I rescheduled for April 11...and they no-showed again. They did finally fix it April 14. That's three no-shows and a half month with no service. I called to complain April 18, and the agent agreed it was an exceptional situation that should be handled by a supervisor. She told me one would call in less than 24 hours. No one called: I called a full week later on April 24.

I had an emergency out of state and when I got back I called them for a 5 day extension on my bill bit was told that they won't approve it because I have not been with them for a year. A family member dying apparently is not good enough to get an extension so they are turning me off now. This company sucks and will do anything to rip you off. They have no heart and it is all about the dollar with them.

A Altice salesman sold me a pack of lies. I was told that Altice/Optimum were 100% fiber optic, they are not. I was told that a new line would be ran to my house prior to the install, it was 3 weeks later. Picture is horrible! Boxes constantly lock up. If you have Fios don't switch like I did. Fios is worth the little extra money. I'm kicking myself for switching back to Altice/Optimum.

Loyalty doesn't pay with Optimum Altice One. You will get screwed if you are a loyal customer with Optimum IO Cable, Internet and Phone. Your neighbor can cancel the service with Optimum and come back after 30 days and get cheaper price but if you stay with Optimum as a loyal customer, they will keep increasing the price and before soon, you will be paying double.

Since Altice took over we have had substandard service. It is now 100% impossible to call a human being there. Even creepier is that if you call several numbers from your phone, their computer now REMEMBERS you and refuses to allow you to proceed past the point of your previous call TO A DIFFERENT NUMBER. Is this even legal? Is this data harvesting?

They take your money and take days to provide service. I never received a courtesy phone call stating the reason for their no show then the appointment is rescheduled for the next day and they repeat the same unprofessional behavior. Optimum.

Since August of 2017 my cable and internet service have but lagging and intermittent. I have called Optimum and they sent out about 6-8 technicians between August 2017 and December 2017 to check my line on my house. All they did is change my modem, even though they find that it's an outside problem. Every technician says "I'm a subcontractor, all we do is change the modem. You have to escalate it with optimum. I'll do it when I get to the truck."

I set up an appointment to change service from an old address to a new on a few days before my move. During call I was informed that I must pay upfront and the $99 tech fee would be waived, but I would get a reduction in monthly price including free DVR for next 3 years. Didn't like the requirement to pay in advance (I've been a customer going back to Cablevision era), but I agreed. My appointment was for the 2-5 period and I requested some come as late as possible, save me for last. I was told it would be noted. This was the only good part of that transaction.

I was threatened by an employee. I still have the voice message. If you wish to hear it please email me, and was offered a free month for being spoken to like that. After 5 days my service stopped working and I was told a tech is coming out. No one told me there was a charge, the tech forged my signature never told me there was an 80 dollar charge and they billed my credit card horrible horrible company. I have cameras inside and outside my house. I would love to see what they will say when they see their own guys signing the work order!

I was without cable service 48 hours. A tech came fixed issue... Went out again, service scheduled between 10 AM and 8 PM to repair cut outside wire. After waiting 4 hours was told appointment was canceled and scheduled for next day. Finally repaired. Other services should be offered as Cablevision would be gone!

Altice One Rolled out Before It's Ready. The all-in-one idea is a nice concept; but, that's all it is. It performs flakey at best. As for me, I have to unplug the power every morning and boot it up because if I didn't it wouldn't talk to my TV. I had the techs come over, and they tried to tell me my TV is the issue. And, they even brought their own HD monitor to prove it only to find out that it didn't work either.

Signed up online for the 400 Mbps service for $69.99. Set up my install and figure this was easy. Date of the install the installer comes in and does the install and tells me, "I'm done," I tell him, "Hold on. Let me test it," I run several speed tests and can't get it to go over 180 Mbps. He says, "I don't know. You can't get 400 all the time," I said, "That's not even close." I called customer service and their guy says, "I gotta go," really? Got on the phone with the worst customer service I've ever seen, really rude, really disrespectful. I was hung up on 9 times and switched to different depts with no help whatsoever.

I’ve been with Optimum for 4 months now. I had Verizon for years, but Optimum would send offers to my home that sounded like a better deal than what I had with Verizon. Therefore, I decided to give it a try. I call them. They offer me highest speed internet, 5 cable boxes, free Netflix for 1 year (which I’m not using because I already get for free through my T-Mobile Services), 500 minutes free of international calling to D.R... My internet is so slow at home that if my children are using their laptops to do homework I can’t use the internet on my cell. The tv glitches in the middle of shows. One tv had no signal for 3 days. 3 customer service people made me troubleshoot even after I told them had already done that with previous representatives. Finally they scheduled someone to come out to my home but one of my family members had to wait in the house until they showed up because there’s a window of time when they can come in.

I moved and requested service to transferred over to new address. When technician # ** came to connect service, my service was connected and my landlord service was disconnected. Then my family learned service was altered to less channels. Of which customer service representative Noelia did not inform nor provide option, just alter account without informing me.

Subscribers do not go with Optimum, Verizon is no better. Cablevision will make up false charges on your bill for so called miss appointment fees. Was a customer with them from 2003 to present. They tried to sneak some $80 missed appointment fee on me, when I was at home. They screwed up my modem for the entire week of February 13th. 4 different so called wannabe techs that the only thing they did was swap modems out. I could of done that when I was 5 years old.

I had a constant pixelation problem on my TV for a month. Every call to customer service resulted in a different story with no resolution. I would call every couple of days to try to get the problem resolved. I had constant promises of callbacks that were never returned, a canceled service appointment, then told it was a complex wide issue with no need for a tech to come. After I called 2 weeks after the problem started, I was told a tech apparently tried to come that day without an appointment, called and left a message that I never received and they couldn't fix anything because of the snow. I was disconnected by multiple customer service reps when ask to speak to a manager.

Being a customer for almost 10 years you would think a business would appreciate their customers. I asked multiple technicians at my local Optimum store if I downgraded my service (paying $190 a month for triple play when I have never connected the phone and only watch maybe 10 channels) to just internet if I would be able to connect to the apps in Amazon Prime and was informed yes. Well, surprise surprise they were full of **. I have lied to way too many times by this company and it has made a lot of money from me. Optimum lost me as a customer for good. It’s just a matter of time now when you are obsolete and part of that is because how you treat your customers!!!

I am a new internet customer in NY. I signed up for internet service but signed up for the package where I use my own modem. First, they did not arrive in the scheduled window after I took the day off work to wait for them. The second window of time I provided they also missed. They finally came out on a Sunday to get me set up. My first bill was fine. The second bill I noticed they added on an extra $10.36 for my February prorated bill then again $10.00 for my March bill - both are rental fees for a modem I do not have.

I switched to Optimum in January 2018 and have had nothing but problems. Every time I speak to customer service they are rude and condescending. They tell me what to do over the phone as opposed to sending a technician. When I finally get a after no one showing up for the first service appt and wouldn’t have known if I didn’t call them to find out. The tech here I’m told all connections were loose and it wasn’t installed properly. Still having issues. Losing phone, tv and internet. CS still tells me what to do. I already reboot manually numerous times a day, lose internet and phone. Have almost gone over data on cell plan because of this as well. At this point they should pay me. They don’t want to reimburse for services lost but give me 5 free on demand movies.

We had 4 of our email accounts forwarding to another location for several months. We eventually realized we were missing emails, and logged into the webmail. As we expected there were no emails there as we had opted not to save them there as they forwarded. PLOT TWIST- Optimum no longer supports email forwarded, even for businesses, and did not notify us, nor did our webmail inbox reactivate. So we lost over 5 months of emails. What type of email system does not allow forwarding? As a business we always have employees forward their emails if they are away or on leave... And the loss of emails is 1000% unacceptable. You're better off using a reputable company like Gmail for business.

I had Optimum for nearly 2 years. The internet strength wasn't that great, but we dealt with that. When we decided to move back to the city, I canceled cable first and brought back the cable box and remote to the Manhasset, NY location. While I was there I asked the representative if I could cancel phone and internet. She said I was paid until the end of the month so she can set the disconnection for the end of the month and I said that was perfect. She also gave me a return address label for the modem and router we rented from Optimum. I even received an email confirming that my services would be disconnected as of that date. Fast forward over a month, I'm receiving a bill for the month after I disconnected! I called and they said I still have service at this address and they have not received my modem.

We get junk calls (10 nuisance calls per day) all day long with people trying to sell us credit cards etc. etc. When I tried to call Optonline, also now Owned by the French company called Altice, You cannot speak to a person anymore. I will have to look into going back to Verizon if I find out they do a better job getting rid of Solicitations mainly from India. But the solicitors use local telephone numbers and area codes.

Don't get Altice One. Too many bugs. Stay with who you have. Not worth the headache. Freezing picture. Spotty wifi. No sound to tv. Had to rebooted it at least 3 time a day. And hums like 10 fluorescent light fixtures. Had to move it out of bedroom.

Optimum imposes an arbitrary billing cycle on you and makes you pay for a full cycle even after you stop your service. Customer services bounces you around to a dozen operators to make you repeat your information and complaint each time. I was on the phone for more than an hour today. Over half of that was on hold and none of the people I spoke to were the least bit helpful. I had heard they had horrible service but used them anyway and been constantly disappointed. Stay away if you can.

Do not select Optimum for online, TV and phone service! Worst customer service I have ever encountered! Impossible to speak to a representative, hidden charges and cost. Total rip off for the poor service.

No one ever calls back, we are an animal hospital and we were sold a system that does not work for our needs. We have repeatedly tried to get Optimum to respond to us, and to give us the system we had been told we were getting, or to return our old phone system that did work. When we did get ahold of someone, we were told that the system we were given was not good for a hospital because of how the phones are wired. But after that we have heard nothing and have received no help, after we were told that someone was coming to assist us.

30 days in Altice purgatory. Moved to NJ a month ago and had Optimum new Altice equipment installed. I work from home so working Wi-Fi is critical. 5 tech visits plus a dozen hour-long tech phone calls no one could fix. Several Optimum employees admitted that there are severe problems with the Altice equipment. I constantly lost connection in the middle of important work and both my landline and cell has major connectivity issues. Lost customers. Finally had their old equipment put in and problems solved. Should have, could have, been avoided if they properly beta tested.

We left Verizon for better service via wifi/streaming so we ordered the Altice One. We stood with Altice One for 4 annoying days. We were so excited to have a new equipment that's going to stream movies on our tablets and not lack in speed, I first notice that we were going to have a problem with Altice One when the installer couldn't turn the box on and had to call a tech for help, it took the installer six hours to connect these boxes. After the installer got the boxes turned on, he went on his merry way, but I had to call the installer back because the box had turned off and I couldn't get the box to turn on with/without the remote or rebooting the box, once the installer left again we sat down as a family to enjoy these boxes.

The initial setup was a failure with 9 boxes in the house. All had different issues. 2nd service call and at least the TV connections and remotes all work. But most important and still a failure. My work Citrix VPN internet connection it keep dropping me. I even went out and bought a new i5core laptop, problem persists... IN my attempts to extensive debugging this problem. Am working in the Horse barn on my property (notice same line from the street) on original optimum traditional modem/router setup with the slower connection, I'm not getting dropped and it has been 3 hrs. So you tell me... Altice One with faster Optimum connection is NOT the issue. It sure is! I hope the horses don't mind all the keyboard tapping as I sit on the floor to work.

I live in Bergen County NJ. In our town Optimum is the ONLY choice for cable & internet services. Optimum used to have a customer service center in our town but they closed it down. Now I have issues with my set top box. Was told by customer service I need to go to a service center in Yonkers NY which is 50min away... shame on optimum to take advantage on customers in Bergen County. In the age of online delivery this company is stuck in the 80s. I can’t wait for other providers to start servicing our area.

Ok, I have had it with Optimum, I just came off the phone, with one of your supervisors Digerome Employee ID# ** and had the most unprofessional, rudest conversation that I have ever had with a company in my life! Do you all even train these employees, can someone please go back and review that call, the call ended around 4:44pm. He told me that Optimum is the only company that gives that much extension (2 DAYS!), so I told him prior to Optimum, I switch from Verizon after about 3 years and their extensions was never 2 DAYS!

I've had Altice since December 21, 2017. It is extremely buggy. Repair has been at my house weekly, about five times so far and I’m expecting them again. Our TVs repeatedly reboot simultaneously in the middle of watching programs. The DVRs repeatedly do not play recorded programs. My WIFI is supposed to be 300 MBPS, but is usually in the mid 30's and occasionally under 5mbps.

Optimum is an unreliable company. I have been without service for 2 days so far and they tell me they can't come until Wednesday. They finally said they will come tomorrow. This makes 3 days with no phone, TV or internet. I called many times yesterday and they said it was inside the home. I then called my electrician. He checked everything only to find out the cable is hanging from the connection in the back. Optimum wouldn't send anyone out to fix the problem when I first called and now knowing their wire is hanging they can't send anyone out for 2 days. They don't care about their customers.

So basically I called Optimum to disconnect my services. They told me that they will price match with Verizon and I asked them I have to think about it and I asked them I have a billing cycle coming on 16 Feb. They said it's fine I can call her back. I would not have to pay the full month penalty. I trusted them and said ok. Then I call this morning and said I want to discontinue they first explained me, I should remain here and all and then I said I no longer want their services. They said ok and now I still have to pay for this billing cycle even though I haven't used it for a single day this month. Very dishonest company.

I am so distressed with Optimum I will give 0 stars if I could. They are charging me for the full price of a modem and a monthly service for it that they never provided me with. I wanted to cancel my services immediately when I had to speak with Jessica from Corporate, a very rude assistant that incredibly works for Optimum. She insisted that I must return the modem to Optimum or she is going to charge me an additional $80 for the modem that optimum never gave me. I don't understand why I have to give back something that is mine to them and I don't understand why I have to pay a monthly fee for my own modem. Jessica kept on saying that the modem belong to Optimum even when I purchased it from a third party company.

I've had Optimum for the past 4 years. I called to cancel our account because we are moving to an area not serviced by Optimum. I was surprised to learn that I will be charged for a month of service even after disconnecting because we are moving a couple of days into the start of a new billing cycle. That's about $240 of cost, and I can think of no other company that bills for services not delivered. Then, I was told to return the equipment and the nearest location was 3 hours drive (literally) from my house. Seriously? I told the rep that he must be mistaken, and he said I was free to mail the equipment back. Then, another rep calls me to set up service in our new location without checking to see if Optimum offers service in the new location (they don't). Overall, the experience left me determined never to use Optimum again.

We have new business internet services with Optimum. The service is exclusively Optimum... Their line and equipment. In the first 2 months of services we have experienced intermittent issues, which we have reported. After the third service call to our site, the technician swapped out the equipment. Since the swap-out, service has been consistent. However, we were charged for the service call! I spoke with their support personnel and was told we were charged due to the fact we did not troubleshoot their poor service on the phone! When I ask the support person to review the ticket and observe the issue was persist and their issue, I was told we would still need to pay a service charge. Poor service and no customer relations...

The worst service ever. Time Warner Cable is so much better. Optimum services is very pricey they charge me for the same movie I rented and lied and say they never did. When I got my bill it was clear as day. If you can go with a different service provider please do. Don't break the bank for ** customer service and plan service. I gave only one star and even that's being generous.

I recently took over bill payments in my household and discovered with the help of a billing representative that Optimum has been fraudulently charging my account for 4 cable boxes and 4 remotes as of December 2013. I have only 2 of each. It is Optimum's policy to credit no more than 30 days. The total overcharges incurred exceed 1,000. Optimum saw it fit to credit these fees as far back as August 2017 (120 days). As per the sales rep, it was out of generosity and caring for its customers that the supervisor saw fit to risk his/her position with the company and credit that far back- which is unheard of.

Updated on 06/24/2019: My cable stopped working for the second time in 2 months. I called to arrange a visit by a technician. They gave me a 4 hour window (10am-2pm) which is already not great. I got a recorded call the night before confirming 10am-2pm and letting me know the technician would call me about 30 min before arriving. Anyway I waited and waited, and around 1:30pm, I called to find out what was going on. First you get put thru those annoying automatic instructions which will tell you for the 100th time to reboot the equipment, I of course had done that 10 times. Only then you get to speak to a human, who told me the window had been updated to "10am to 8pm". Nobody called to tell me that. A 10 hour window! And I only find out after I call them!

They got rid of Starz, a premium channel I pay $9 per month for. However, after being told we'd get a refund Optimum then decides that replacing Starz with crappy movie channels is worth the same. So no refund. How can that be legal? It's a disgrace. I cut several premium packages to reduce the cost and now my internet will intermittently reset. So it looks like Optimum will also engage in revenge tactics. I'm about ready to get rid of this terrible company.

Three strikes and you're out. 1. Monopoly, you have no choices. Where I live this is the ONLY TV you can get. It suck! Premium channels cancel without notice but you get billed, internet has to be reset by them once a month and it's slow, movies freeze up or are "unavailable". Service goes out often. 2. Moving the service was a nightmare. A month before a scheduled move I went through their "easy moving" online site. A month after move in and after they cancelled an appointment we still did not have service. We were told that "NEW" equipment would be installed. Never happened. We still have the tired old equipment.

Avoid if you can. They have the worst customer service. I was hung up on several times. I also do not appreciate the game they play with their pricing. Typical cable company but worse customer service.

I have been an Optimum customer when they were only a cable company called TKR cable. I've continued to be a loyal customer when other ISPs came into my area. Optimum suspended my service for 2 past due bills which I had no problem with but they tried to send an additional bill after they already cut my services and collected their equipment. The worker who came to get the equipment was very rude even after realizing the mistake. I called Optimum about my bill and they tried to say that the bill was already sent. I owed the past due bills on Jan 15. That's when they cut my services. How can I be charged for a third month when I had no service after 2 months? I am very angry and I refuse to pay for a third month when I had no services. I should only pay for the 2 past due months with late fees minus the cost of the equipment!

They were suppose to come and install an internet Saturday 11-2. No one called. They came at 4 and the guy could not find the place to install internet and left. They came again on Sunday and installed. Then now I called again (two days after) while I have no internet and was told I got disconnected. I waiting and am actually writing this review right now being on hold since 6 PM (9:15 PM). Ask for a manager they bring you to another department. Feels like I am a peasant in this internet kingdom which they ask me now to bring back the box because apparently no interment is possible at any apartment (?!). If you want to feel like you work in a company - I am With them already 12 hours New York time. It’s a lot! No one to talk to and then ask you to go to post office - get them there so bad and no manager!

I recently cancelled my Optimum tv and internet service, and returned the modem and router equipment and got receipts for the returned equipment. Yet Optimum keeps claiming I never returned the equipment and keeps sending me bills for $80.00.

I have been a customer of Optimum (Cablevision) for well over 30 years... My bill continues to increase substantially every year... I've recently called the retention department and they told me to go ahead and cancel. They will not work with you at all. I guess it's time to switch to Fios.

First they connected me but put in the wrong address. Then when I call Optimum customer service says they are unable to fix the address in the system and they have to send a tech out. Then they charge me 110 for service I already had. I call customer service. They said they'll credit it on my account. It's been a month already. They basically stole $110 dollars from me. I don't recommend Optimum to anyone.

I have been a loyal customer for many years, and I feel Optimum should offer special pricing deals for loyal customers and those on fixed income. After Starz was no longer part of the Optimum package, I felt Optimum had to find something (useless) to put in its place. My Starz channels (311-358) are now filled with messages from Optimum announcing losing Starz as part of their package.

Called Optimum to discuss my bill, customer service was extremely rude. I was told and I quote, "Mam you were not paying for Starz, so there's nothing to complain about." When I asked if they were going to give me additional channels to make up for the lost of Starz, I was told there was nothing they can do for me right now. I was also told I was being transferred over to someone who can help me further and I have been on hold for 20 minutes. Extremely disgusted with the poor service from this cable company!

Optimum has breached their contract agreements. I am retired and unfortunately disabled at 67. When I moved three years ago after having Optimum Cablevision for more than 30 years, I would receive a letter every year that my triple play silver would be going up. They would state "only 15.00 more a month- for the entire year" that was a lie. This year of 2017 I received 3 increases and when I would call to ask, I would get some kid from Wisconsin who knew nothing, would not take my complaint and was about as useful as a rock in my shoe. I even asked about their well advertised senior citizen discount plan and was refused!

I have been having problem with one of TV connection so I called Optimum to resolve the issues. They went and found out that the cable was not connected which was not my fault so now they are charging for them to go up on the pole outside which they claim I went got a ladder and disconnected.

I have already complained repeatedly to Optimum/Altice, and they have offered me a refund of $10, based on several years now in which I've spent a combined thousands of dollars and never until last week received the service level for which I was paying. Optimum/Altice has admitted to me that the source of the problem was never in my apartment, that the connection was faulty since the account first opened, and that they are considering changing the way their technicians handle complaints based on the service disaster I've experienced.

Because my wife and I are medically disabled we cannot check our various statements on a monthly basis. When I did look at an Optimum statement this month I saw that we had been charged for Showtime since June. It began as a 3-month introductory which we never know about now totalling $83.65. I called to ask for the charges to be removed. The rep said he could only credit 1-month. I assured him that Optimum will lose a customer--he didn't care.

I got Optimum service last year I think. the 10 service on internet. Was a hair slow so I got the 20 service. As of then I had nothing but problems. They sent someone out who told me I had a virus. Numerous virus scans proved it wrong. Then they told me they could see there was a problem with the router and sent me a new one. It got worse. It takes 12 minutes sometimes to load a page. I called there umpteen times and just get switched from department to department and have to tell the story over and over and over and no one helps.

I had Optimum (Altice) install their equipment on Nov 19th. Within 2 weeks I began to have problems. They scheduled a 3 hour window for their technician. No technician, no phone call. I called 1 hour after the window had expired and they told me he would arrive between 3:08-4:08 - no show. I called at 4:38 and was told there were no technicians available till the next day (in the meantime I waited 5 hours). A new window was set up for the next day 2-5. No one showed or called to say they were running late. A tech showed up at 6:30. He replaced the mini box but could not get the remote to work properly. He became frustrated and a little testy and said he would talk to his supervisor to find out how to fix it. He left at 7 because his shift was over leaving me with a remote that wouldn't respond to voice commands. My son came home and figured out how to match it to the television model with info he obtained online.

Unfortunately, since Installation of Optimum Triple Play, we are not happy for services that we are getting. We cancelled the TV and cable services within one month of installation since the quality of the picture was so blurry compare to Dish and giving everybody in the home headaches. WIFI also giving us hard time since installation in regards to the speed and availability of internet. We have called Optimum repeatedly multiple time. But was not fixed till beginning of November. On September 09, we bought Modem online (we have receipt) to avoid recurring charges of the modem and returned the Optimum original modem to Optimum store, Centennial Ave, Piscataway, NJ.

I stopped service with Optimum on Oct. 14, 2017. I paid my bill at the end of previous month for $171.79 for service from 11/01 to 11/30. I brought back all equipment on same day. My credit is $9.05. This is so hard to believe. No service but must pay rest of month. This is bull. Be very scared to hire this company for any service. You will pay for what you don't use.

Called in to make a simple change on my telephone service (disconnecting one of our two phone lines). Automated service sends me to four different persons, each of whom asked for name, address and tel number and then referred me to yet another person who might be able to help me. Dreadful!

On Nov 30th I reached home late from work, then I tried to call Optimum to disconnect my service, nobody picked the phone, because Optimum has phone customer support til 8 pm so, I tried to talk with someone on chat service from their portal. Customer support guy said they can not disconnect service, so I tried next day Dec 1 2017 early morning. The customer support guy was rude and said service will be disconnected on end of month only i.e. Dec 31st 2017. Today (Dec 2nd) I returned their equipment and called again, but in vain, they want me to pay whole month of December, even though I didn't use their service in Dec at all.

I canceled my account today and was advised that I am responsible to pay for the rest of the billing cycle. How is legal? If I don’t want their service anymore, I shouldn’t have to pay for it. This has happened to many people and we should not have to pay for any service after we terminate service.

Paying over 260 dollars a month now, and that's after lowering my bill by getting rid of TMC's which they didn't tell me at the time also removed Cinemax channels as well... Many of the remaining channels don't even transmit in HD anymore so it's just another ripoff... They're getting worse and charging more, and when you call the only reduction they offer to long time subscribers is lowering the amount of channels to even less quality... They SUCK!

The Customer service representative was rude and had an attitude. I asked for a $20 promotion that my brother has and they would not give it to me. I asked to speak to a manager. When he got on the phone the first representative told him the story and he picked up the phone and he already knew and told me he cant give me the discount. I am angry. I called Fios and they wanted my social security number before they would give me a price. Never ends.

I cancelled the service on October 4, 2017. I switched to another cable company. They are charging for the whole month of October even though I only had the service for 4 days. In addition I have not received a final bill in the mail. I asked for a final bill to mailed as I do not agree with a full month charge when I only had service for 4 days. I also asked them to stop calling my number with automatic collection calls. Automatic calls are received every evening with no option to talk to anyone but to make a payment only.

Optimum is one of the most dishonest, unethical companies to deal with for internet. They own our area so we have no choice but to use them for internet. Speeds are terrible so we upgraded. Speeds stayed the same. We complained and they shut off the service stating we were conducting ** downloads... During a time when we were away and the internet was actually turned off. Once we were back up the speed was still bad and they contacted us with an offer. Pay more and get even better speed! Liars. Cheats. Unethical dogs. We're looking forward to moving just to get away from Optimum.

Issues with Optimum WIFI, if YOU forget password to have to call customer service, and good luck reaching customer service. So unfortunate that Optimum has a monopoly on internet In Suffolk County, NY. OPTIMUM REALLY TAKES ADVANTAGE OF YOU. Have had for over a year and still have never been able to sign into my account by online, just a terrible service.

Last week I called Optimum to check their prices because I thought the company I use now is too expensive. From that day on I been getting phone calls that I still have a balance of $ 629.00. I told them I never had Optimum at that time. I had Dish network before I had Fios. But this afternoon I got a call from Optimum telling me that they were sorry but If I ever had this no good company which I never had then why didn't I get a billed? Second thing is if I had this company in 1991 and now it's 2017. Wouldn't you think they would want to get paid? This has to be the worst company you can get for your TV or internet, I would never get this company unless you want problems 20 years later. It's over 20 years. These company is just a SCAM. They try to get every penny even if you never used them. Stay Away from them if you're smart. Get FIOS which is 1000 times better, believe me!

I called Optimum recently to request that the ever increasing "sports surcharge" be removed from my monthly cable bill. I was informed that this is all but impossible, unless I switch to the most basic channel package that they offer (which includes essentially no channels at all). I believe that, as consumers, we should be given the option to view the channels that we would like to pay for and not be forced to pay for channels that we do not want. I strongly feel that Optimum should devise new packages and allow their customers the option to pick and choose only the channels that we wish to pay for. Most other businesses work this way and allow their customers the option to pay only for the products and services they desire. As a long time Optimum customer, I feel that being forced to pay this unreasonable surcharge for products/services that I do not want is abusive and wrong.

I moved to an area that only offered Fios and Optimum. I have had Optimum in the past and never had an issue. They had an offer that was too good to pass up - "sign up for this package and receive a $250 gift card" - Well, that was **. I waited the full 90 days and the FULL 6 weeks thereafter. Never received it. Reached out multiple times to inquire about it and they would say "it is on the way". I call today and was told my eligibility was cancelled and that I will no longer receive it. I will be taking my hard earned money to Fios. Optimum scammed me into a bundle and didn't get what I was promised.

I started out with Fios, then when I had service call problems I changed to Cable. They have steadily been climbing up in price with no warning. I just got the bill for $192 from $171. They call it a slight increase. They told me a few months ago that they would adjust the bill in November. A big lie! Yeah they adjusted it and added $20. I will call Fios again and only wish I didn't have to play these games with them. We need other alternatives. Also, being a senior and on limited income, you would think they would give that some consideration.

First which is important for me the rep I spoke with, hands down was very nice and helpful. But when you are hit with a 20% and I mean 20% increase there is really nothing they can do. I have been with Optimum since 1986. Service on a scale of 1 to 5. 5 being outstanding. I would give them a 1. Service issues 1 month ago took forever to correct. Had to hold on the phone 4 hrs. I was disconnect 3 times before I got someone to help me with my problems. Optimum used to be on the forefront of customer service, new owners can kiss my **.

Overpriced with awful customer service. Numerous calls to idiotic CS people, who insisted that a woman's voice needs to call, even though I was an authorized user on the account and had all the relevant information needed. Can't even reset a password online.

I am a single, retired, educated individual living on a fixed income. I canceled my Optimum TV and phone services a few years ago because the prices were exorbitant, increasing every year and I was paying for channels I didn't watch. So the only service I have through Optimum is internet. Be that as it may, my internet bill keeps increasing yearly. They inform the public about each increase on their bill a month before but that doesn't make it any better. I started paying $54.95 for the internet alone and now it's over $70.00. I also see on my bill that I pay $4.95 a month for my modem. They haven't started charging for the router yet, but I'm sure that's next. This is all without taxes, etc.

I had Verizon Fios in the past and for financial reasons switched over to Optimum. It was a huge mistake. From day one they lied. They scheduled the install and never showed. They had us waiting all day saying someone would come but none came. Then they rescheduled it to their convenience. The technician wasn't fully prepared. The internet wasn't installed correctly. It took about 3 tries before it was functional. I was supposed to get a gift card that I never got. They also promised to pay for my disconnection fee and never did. I was told the gift card was processing. I was told they had paid the fee.

I was a customer of Optimum for 30 years. While they were always difficult to deal with, and seriously overpriced, the last few years were just abominable. Chronic outages and service problems. Calling customer support was an exercise in futility; long waits, transfers, incompetent tech support, dropped calls meaning I would have to start all over, sometimes long into the night. I finally started contacting their executive level customer service and I did that every time I had a problem.

I recently switched from Verizon to Optimum and now back to Verizon. Optimum-the good: 1. No contracts. 2. They'll pay early termination fee. 3. Pricing is marginally better than Verizon. 4. Customer service can be good. The Bad: 1. Internet speeds are inconsistent and generally slow. Almost felt like I was back to a dial-up line. 2. Picture quality is terrible compared to Verizon. 3. Customer service can also be terrible. 4. Format of the TV guide is terrible.

When I cancelled Optimum service in the middle of billing cycle, Optimum said they will bill me for the entire month. This seems totally unfair since I am now paying money for the service that I have not used. Also this is outside of the 2 year contract period. There is absolutely no point being a loyal customer to this company. I have been an Optimum customer for more than 10 years. I wonder why FCC does not look into the bad business dealings of Optimum Cablevision. They could be having a billing rule not to refund the customer when the customer leaves in the middle of a billing cycle. But I wonder how the business rule was even approved. I have also observed that Cablevision increases the monthly billing without even informing the customer. It is high time that such business practices brought to the attention of FCC. It looks like Cablevision is going thru an unregulated business practice.

Optimum Cable - Stony Point NY - I just canceled all of my Optimum services and was surprised to find that my billing cycle starts on the 22nd of the month and even though I canceled on 11/1 I have to pay my whole bill! Are you kidding me? This all started a week or so ago when I called to see if I could get a promotion, I pointed out to the woman on the phone that there was a special for 39.99 for Internet service and she actually yelled at me saying, “You are a current customer. Only new customers can get that.” WOW! I have been a customer for at least 20 years at different addresses. No one has ever spoken to me like that! So at that point to lower my bill I canceled TV and phone, and started looking for Verizon specials. I found Verizon Fios 50/50 for 39.99 and made the call, they installed on 11/1.

This company shouldn't be in business. I cannot believe that an official company that has the worst customer service, would still be operational. I've been trying to get internet service for the past 2 months, and it seems that they're not here to do that. They've literally given me the middle finger, their system is so rigged, that I don't even blame their representatives for not knowing how to deal with customers... At one point they told me, I should go with a different carrier. They called me once arranging an appointment that they're “here waiting” at a different address. They told me on many occasions that they'll have service on a certain date, and when following up after that given date, they told me they do not service my building. I can literally write a series of books on how incompetent they are.

My billing cycle ran the 14 to 14 of a month and had to cancel service on 17th due to move to region where I do not have Cablevision/Optimum and they are charging for all 30 days. I only used 3 days. They say it is written in their bill and company policy. This is a RIP-OFF and should be reported to BBB, oh but there is NO OPTIMUM or NO CSC Holdings business. This a corrupt organization that ROBS people. THEY ARE CRIMINAL. I have used the service for more than 4 years giving them thousands and they take more. DONT use this TV, INTERNET OR PHONE service use Xfinity.

I wish Optimum had oversight from the FCC because if they did, they could pull their license. Once again they raised my rates with no explanation. It's a cat and mouse game dealing with their customer service department too. When they don't Want to put something in writing they ask you to call them for security reasons.

After waiting and circling through computerized options for about 30 minutes to report a cable outage over the phone, I was connected with a very nice lady who assured me Optimum was working all night to restore service and could be ready in the next 2 hours but quite likely by morning. It is still out. I tried to request a credit through their website, and provided an explanation. All I got back was a very cold denial of the request. I am still without cable or internet, which we get charged an arm and a leg for. You know, you would think they could just do the right thing and apologize via a credit. Can you all believe this???

Just signed up for Optimum on October 20th. Installation was made on the 28. The technician left and the router went. He came and replaced it with another, it failed also. We called he again and he said to call this number ask for supervisor give my employee number and tell "I said your router needs to be replaced." We followed his instructions and was told someone would there with a router in 45 minutes.

So for everyone that does not know, if you cancel your #optimum bill mid cycle or starting of your cycle you are responsible for the whole cycle. So if your cycle starts on 10/24 and you cancel on 10/25 you are responsible for the whole cycle billing from 10/25 until 11/25. EVEN THOUGH YOU HAVE NO ACCESS TO ANY OF THE SERVICES. #OPTIMUMISTHEWORST Customer Service. Spoke with Shelby, rep I'd (DSH) who claimed to be a supervisor and she basically said tough **. I told her I wish Robert who canceled my services at least told me this prior to deactivating the account, 2 hours back and she said yes that would have helped but there is nothing that can be done. I asked to reconnect my account, and she said well you would have to pay one month in advance, PLUS $59 reactivation fee. ARE THEY CRAZY. The attorney general needs to get involved and review how they are scamming customer of money.

I called Optimum IO Cable Vision in the middle of Aug to have my current phone service transferred to my ex-wife's new residence. It was and the phone number was ported to her new home. When I looked at my bill two months later it showed they never canceled my phone service AND they were billing both me and my ex wife for the phone service against my request not to. They have been billing me two months now after I canceled it. When asked, they said they didn't want to ruin my current promotion. I am furious. I have signed on to Sling TV at a cost of $20 a month instead of CableVision's $120. Done.

Optimum Cable and internet service ranks among the worst I ever had. The internet goes out every other week for days at a time and I have to go through the same routine of troubleshooting on the phone for over 30 minutes each and every time my service goes out… and it NEVER resolves the problem. I have lived in my current apartment for 3 months, and I already have had 4 Optimum service calls. The problem gets fixed for a few days, sometimes a week or so and then the same thing happens all over again like the movie Ground Hog Day. The customer service people are nasty and do not care about the paying customer. On the last service call the guy told me flat out that the company is being sold to Comcast and all of my equipment is over 10 years old and I will always have the problems I am having until I get new updated equipment. Yet I have to pay a full bill every month.

I have been a Cable Vision/Optimum Customer for more than 15 years. In addition to the sneaky, many times unexplained increases in my bundled package that I have experienced over the years, I have encountered a new problem with their customer service delivery, wherein to much of my chagrin I have had to get my issues addressed electronically rather than receive support through a live person. In September I made my payment through their electronic service and had received a payment code confirming the transaction. On October 11th, I made that month's payment by mail. Yesterday, October 16th I received Optimum's letter dated October 4th, indicating that my previous September payment was returned to them unpaid, that I was now responsible for two months payment plus an additional $20 returned fee, and the threat of having my service interrupted if I did not pay their bill by October 14th.

Channels are always going out. I get error codes and only a temporary fix when I call... Next day right back to same business. Customer service sucks. No one ever picks up, you are on hold forever and loyal customers have no rights, no deals and are treated like crap. If I had another choice I would leave them at ONCE. Unfortunately my area does not offer TWC or DirecTV, and the Dish Network sucks just as much if not even more. Way too expensive for the unreliable garbage that they both are, the minute there is a wind or a drizzle of rain it goes out. I cut my bill to basic to save some money and now the service is even worse! Then I was told that my service is unreliable because it's the smaller basic package and there is nothing they can do to fix it which is bull because it was the same thing that was happening when I was paying them over $150 a month! More money, less service is what is going on in today's world.

Their prices for television cable are much too high and practically unaffordable. I watch very few channels, mostly nature channels and home improvement channels but in order to receive my beloved "nature" channels, I'm forced to pay for a large package and receive channels that I am not interested in receiving. I am very close to walking away from television altogether if a better alternative cannot be had.

This company has a monopoly and takes full advantage. Their service is horrendous and their charges are exorbitant. Internet service is extremely slow, tv selection is very limited unless you are a die hard sports fan, the TVs constantly freeze up and phone service dies in the middle of your conversation.

Optimum provides good service but their pricing for seniors is exorbitant. I pay $160 a month for a lot of stuff I don't use and Optimum has a take it or leave it attitude. If I could leave, I would but there is no other cable provider in my zip code. I thought monopolies were illegal.

The channel selection and service is very good. You can't make up your own packages; you have to take the company's packages, so you end up with a lot of unwanted channels you're paying extra for. The price is too high, but we don't have much of a choice where we live.

I've had "The Triple Play" from Optimum/Cablevision for several years, and have had no real problems or issues with it. The only complaints I have are with respect to their rates and "flexibility" in choosing which channels to watch! For example, they have about five options to choose from with respect to channel packages. I have the Gold Package, which includes all the movie channels, but even with the promotional rates, I'm paying $209.23 a month for TV, internet and telephone. I enjoy having all the movie channels, but not being a sports fan, I'm also stuck with all the sports channels that come with that package!

The prices are way too high and they continue to come up with more ways/reasons to charge us more money. It really doesn't make any sense. The value per dollar is horrible. If there's a problem with wires that they put in your house and they need to come back to fix them they charge you.

We've been long-time customers and their price kept going up but the quality of their high speed internet is going down. They need to step up and improve their service.

Getting ready to move in July, I was doing online sales Craigslist, Offer Up etc... time was Of essence. Our internet sporadic day by day. Frustrating as we were communicating with buyers. Husband thought it was some cable he touched... checked, no problem. Called co rep. Had me check few things, told him I had New box, helped me install, gave code, still not working. Said, "Can't help you... may need new pin for connection." Again worked, didn't work. Called again. Said account closed. What? After 31 years, new buyer for my house who lived in TX ordered new service... was told they couldn't reverse, over their job description, asked someone to come out, "No... you don't have account." Again worked sporadic, called again. Told service was not shut off, man never gave code of new box? Fighting for months. Now charging me. We didn't cancel in time.

We use Optimum for telephone and internet service as well as TV service. I would have preferred Verizon for a local landline, as the wiring makes for a more reliable service in case of rough weather. With hard wiring, phone outages are rare. However, Verizon did not service our area at the time we moved here, so we wound up getting Optimum for all three services mentioned above. This poses a disadvantage during power outages. Usually, the TV service is pretty reliable; once in a while, the picture on some channels pixelates. Also, when we first moved in and we're setting up our appliances, I had wanted a TV in the kitchen, but was told by the installers that they couldn't set one up because they would've had to drill a hole in the tile floor, thus damaging it. To this day, I'm not sure why they could not have drilled a hole in adjacent wall.

I like the service, but I traveled 15 days. When I came back my TV didn't have signal. Then I called the service to fix. They told me in case the problem inside the home the fee will be 80 dollars. Outside will be free. Fortunately it was outside.

I've been an Optimum customer for almost two years. This cable provider will without notice, raise your monthly rate. The provider will also add, or cram some of their special features and services, without your approval, onto your bill. There are times when service is briefly interrupted by a black screen, or a screen freeze. In my area, Optimum is the only cable provider option. Because there is no competition, the company will take advantage of its customers. Optimum customer service is close to outstanding.

I pay $230 a month! If I take off 1 of the bundle items no lower price really unfair! Why not phone internet and basic! Too much. I watch TCM, HGTV, plus sports package. Why is the price still about the same. No league pass either extra!!!

The cost! I can't blame them for the terrible shows that are on the channels offered but it would be nice to be able to customize our service, which would probably cut the channels in half, at least. Also, their commercials are constant and obnoxious.

Price too high and keeps going up. I have a bundle of TV, phone and internet. Many channels that we do not watch while dropped channel that was very good. I asked to eliminate Spanish channels and bring back channel 20 but they said no. I can see why they want Spanish channels for viewers, but why not give us a choice of channels to watch. I do not mean to be harsh but I do not speak Spanish so I cannot see why I must pay for these channels when they removed channel 20 which I used to see.

I've been with Optimum for about 3 years now. I had the triple play package at a promoted rate for 1 year. I was paying about $117, when the year was up the price went up to about $130. I didn't mind because the internet/wifi was performing pretty good. A year later, I happened to check my bill and I was paying almost $155!!! I didn't notice because I subscribed to autopay where they were automatically taking it out of my checking account. I contacted them and they reimbursed me. I ended up canceling the phone and cable about 2 months later.

I hate, hate, hate to have to put 'great' down to describe Optimum's services! They are price gougers to the max! I can't describe to you how much I hate them and the fact that I'm held 'hostage' to them, and have to pay $165 a month to receive their 'triple play' services! If there were ANY OPTIONS for me at this point, I'd bolt like I was on fire! I'm working on 'pulling the plug', but for now I'm just stuck being 'stuck'!

I wonder if these companies realized that their rising rates will make their services unaffordable. Another rate hike might make me consider the various streaming services.