Optimum Reviews

I Began Service on Feb 28 2018. On March 20 ( less than 3 weeks later) I called to cancel the service. On March 26th I returned their equipment. So, in less than 28 days I cancelled AND returned their equipment. When I called to cancel however, the "rep" kept stating that the service will cancel on the next billing cycle (which was on April 7th. Two and half weeks later!). I told him I wanted it canceled today. He DID NOT cancel the service the day I called and I am still being billed - 2 months later - for services. Apparently they do not honor their 30 days cancellation policy.

Customer service hours listed are not accurate. I've been placed on hold and told I was in queue 3 or queue 1 only to wait 20 minutes or more and then get disconnected. Billed in advance for services I cancelled 3-4 weeks ago. Can't get anyone on the phone or live chat even though their hours say they are open. I only need internet. There are other options out there, saying goodbye to Optimum after 20+ years of being a loyal paying customer.

Been with Optimum for a long time, over the weekend we lost cable, internet and phone. We called technical support to assist us, but was told that they would need to come out for a service call. The rep only seemed to care about the $80 service charge that we would be getting if it wasn't "their" problem. They gave us an "emergency appointment" for Monday from 10 am to 8 pm, we called several times throughout the day to confirm the appointment and was told by every rep that someone would be there.

Since the Altice service started, this has been a NIGHTMARE for me. I had the NEW service installed on April 4. I have never had a full week of service then. Customer service has no clue what they are doing (they keep circling around the same "troubleshooting" every time you call) and they have NO RECORD of my FOUR service appointments in FOUR weeks, which I personally have work orders for. Trying to REMOVE SERVICE I DON'T EVEN GET is even worse. Their customer "retention" department basically tells you that you're on your own- pay your bill call back later to get any credits. They DO not remove service because this will make my bill HIGHER, even though I haven't been getting service I'm paying for.

Very expensive service with outages and trying to get someone on the telephone to assist is a disaster. Wait time is too long and too many prompts. No other providers available in this area.

I was a customer of yours from 2/3/18 until about 3/7/18 when we cancelled service at that time because it never worked properly for one day during that time. We had 5 boxes installed at our home and there were always 2 boxes out at one time or another. During that month, I had at least 3 service phone calls, 2 for 1 hour or more. One of those was on Superbowl Sunday when the box in my den was not working at we were expecting 50 people over. Our frustration continued throughout the month where we became experts at trying to pair our remotes to the boxes but usually only lasted a short time. The service techs who came to our home as well as the initial installers were all outside contractors.

Optimum will not provide a printed channel guide, it is only available if you print it, or go to a certain channel to review it. Modem not available for sale, instead it must be rented, or bought elsewhere, cost for the service is too much, should be able to go a la carte.

Installer was new at the job. He insisted that I needed a router with my modem. I did not. Finally got him to consult a supervisor and then proceed. He chose my username without consulting me. Everything worked out in the end. This service was cheaper by far and thus worth the hassle.

We became dissatisfied with the service as the company had a feud with one of the movie suppliers - cutting off roughly half of our movie channels. Called to cancel - they argued about it for an hour - said they would do it. Hung up and no cut off - new bill in fact. Games games.

Expensive for the number of channels offered. But good customer service and contact if something goes down. They offered a good deal after damage from Sandy.

They have decent customer service but my bill has gone up by over $50.00 in the past 5 years. As much as I think they have a great selection of channels, most of the channels I don't need. Would rather have a plan where you can pick exactly the channels you want & it would be priced accordingly.

I have been a customer of this cable company for about 40 years through many different company names. My husband had a landline business phone with Verizon and he wanted to switch the number to our home cable account. He was told by Optimum customer service that it would be a simple switch, no equipment would be necessary and no technician would need to come to our home. It would be a simple switch from Verizon to Optimum. The phone was removed from Verizon and “switched” to Optimum without a phone call to our home to confirm or find out if it was working.

Service is not consistent and customer service is an experience, make sure you have at least 30 minutes to waste waiting on hold. Not worth the money it costs.

The service is good but very expensive; They nickel and dime for all the services and treat new customers better than old ones; Rates are constantly going up for less and less services.

Optimum's outages are minimal and besides the ridiculous monthly charge we are happy with our service. During this latest snowstorm we were fortunate not to have our service interrupted.

Generally been helpful when called on phone for troubleshooting. However much TOO expensive, price changes too often for unknown reasons. Do not want or need all these channels. Also wish they would provide a guide with numerals by name of channel.

Have been a subscriber to this company for more than 25 years and service was good. They are now owned by Altice and everything has gone downhill. Every bit of service has gone down... It is more expensive and channels are dropped without compensation. The internet is unreliable and their service (house visit) for their own equipment has a fee... they even want to charge you an ongoing fee for service of their OWN equipment. The external wifi locations are now poor and not available in as many places. We are stuck between 2 choices of services (Verizon is the other) and they are both terrible. These monopolies are having their way and there is no way to get satisfaction.

Optimum IO Cable has fast response to any problem and easy to follow instructions. Makes home visit if necessary. Very helpful when we moved here 1 1/2 years ago.

I rarely write reviews but this is too important and must stop!! Regarding cancellation of service - Since Optimum charges you one month in advance, upon cancellation Optimum used to be fair and refund you for unused days of service. Makes sense right. Well in January 2018 I moved across the country. Not only did Optimum NOT REFUND me for unused days of service in January, they CHARGED ME FOR AN ADDITIONAL MONTH!! How can any company get away with charging for one and a half months of service to which I no longer subscribed?? This is absurd!

Their customer service is excellent compared to Frontier and Comcast. They get about 100 mbps download and 23 mbps upload. They were taken over by Altice last year and they let 600 employees go, but they're still pretty good with customer service. That's the one thing that's most important to me since I work from home. I do not have a business acct. I recommend them highly.

Customer service stinks! Broken english? My remote WILL NOT WORK!! I HAVE TO GO TO THE STORE TO GET EXCHANGE?? Who is going pay for my gas??? They should put one in the mail! They do not care!!! DO NOT GET THIS SERVICE!!

I have 100 mbps internet. Seems to be slow, called the customer service, checked with them. Answer was is every thing ok but is slow. Bill is 60 USD per month.

The cost in my area is twice the price of other areas for the same service due to lack of competition. Optimum is unresponsive to this issue despite mailings advertising lower prices.

On 04/24/18 I paid my cable bill in a total of 370$ theY restored my service. Come Tuesday (today) they cut off my service and tells me my money was rejected. Okay, that would not have been an issue if I saw the money in my account. My bank doesn't have the money and Optimum Cablevision is saying they don't have my money either. The worst customer service ever!

Can't believe they can set the packages up to ensure you have to spend as much as possible! It's a crime and should be outlawed. The bill is never the same either.

Their service is okay. However, Cablevision abuses their monopoly position. They are greedy, manipulative, and underhanded in their pricing and billing.

The cost of boxes and remote rentals are extremely high and uncalled for. Having to pay for the Sports channel when I do not watch sports is not right. The rates go up every other month too. THEY OWN THE NEWSPAPER SO NOTHING NEGATIVE CAN EVER BE PUBLISHED CONCERNING THEM.

Dish network goes out often and reception is terrible. Optimum is overpriced and under serviced. They are irresponsible and unresponsive. I have made appointments and they will let you sit at home waiting ALL day long.

This is the worst company for internet service. Service goes down a lot, have many problems with TV/DVR & internet is extremely slow. We pay a lot of money for internet, TV and phone service... Want to find a better company with better service and monthly cost.

Customer Service Representatives act sincere but fail to deliver on their promises. They are powerless. There is a total disconnect with field tech service and the customer service reps. There is no a la carte channel selection. I get 10 channels I don’t want and two thirds of the remaining channels are lousy programs and the cost increases every other billing cycle for the same crap.

I signed up with Optimum after many friends and family told me not to. I was only with the service for less than 8 months. I was told I was going to get this great package for 125.00 a month and it sounded pretty good. After about 5 months my bill went to 200.00 so I cancelled the service. I had the equipment and I asked for a pick up service because I was in a car accident at the time. I took a day off from work since I was told they don't do weekends and they never showed up. So I decided to just pay for the equipment out of pocket so they wouldn't harass me and return the equipment myself when I was able to.

After making 3 phone calls in just 4 days and speaking with 6 representatives taking over 2 hours of my time, Optimum cancelled my service prematurely without my consent and currently have not resolved my issue of my internet being down for several days now. Extremely poor customer service, no solutions offered, continue to give me the runaround.

I had an appointment for customer service to come out to my home because I am having WiFi issues. I took off of work and had my appointment set for Wednesday between 2-5 pm. I was called and emailed several times confirming my appointment the day before and day of the appointment. At 4:46 I get a call from a customer service representative saying that the technician couldn’t make it. I asked him why was I called several times confirming my appointment if he wasn’t able to make it. I took off of work for this. He had no answers and just said sorry. I am now going to take another day off of work to completely switch tv providers due to their poor customer service. I wish I could give no stars as a rating. They charge ridiculous amounts of money for their gold package and to be honest it’s not worth it with all the Netflix and Hulu out there. Hope this info helps someone when choosing a tv provider. Shame on you Optimum.

I am a fifteen year customer at about $200 per month. On March 27, I lost service. I was given an April 28 service appointment and warned that there would be an $80 fee if the tech came and I wasn't there. I work, so I paid a college kid $60 to sit there for 4 hours. They no-showed. I called and rescheduled for April 10...and they no showed again. I rescheduled for April 11...and they no-showed again. They did finally fix it April 14. That's three no-shows and a half month with no service. I called to complain April 18, and the agent agreed it was an exceptional situation that should be handled by a supervisor. She told me one would call in less than 24 hours. No one called: I called a full week later on April 24.

I had an emergency out of state and when I got back I called them for a 5 day extension on my bill bit was told that they won't approve it because I have not been with them for a year. A family member dying apparently is not good enough to get an extension so they are turning me off now. This company sucks and will do anything to rip you off. They have no heart and it is all about the dollar with them.

A Altice salesman sold me a pack of lies. I was told that Altice/Optimum were 100% fiber optic, they are not. I was told that a new line would be ran to my house prior to the install, it was 3 weeks later. Picture is horrible! Boxes constantly lock up. If you have Fios don't switch like I did. Fios is worth the little extra money. I'm kicking myself for switching back to Altice/Optimum.

Loyalty doesn't pay with Optimum Altice One. You will get screwed if you are a loyal customer with Optimum IO Cable, Internet and Phone. Your neighbor can cancel the service with Optimum and come back after 30 days and get cheaper price but if you stay with Optimum as a loyal customer, they will keep increasing the price and before soon, you will be paying double.

Since Altice took over we have had substandard service. It is now 100% impossible to call a human being there. Even creepier is that if you call several numbers from your phone, their computer now REMEMBERS you and refuses to allow you to proceed past the point of your previous call TO A DIFFERENT NUMBER. Is this even legal? Is this data harvesting?

They take your money and take days to provide service. I never received a courtesy phone call stating the reason for their no show then the appointment is rescheduled for the next day and they repeat the same unprofessional behavior. Optimum.

Since August of 2017 my cable and internet service have but lagging and intermittent. I have called Optimum and they sent out about 6-8 technicians between August 2017 and December 2017 to check my line on my house. All they did is change my modem, even though they find that it's an outside problem. Every technician says "I'm a subcontractor, all we do is change the modem. You have to escalate it with optimum. I'll do it when I get to the truck."

I set up an appointment to change service from an old address to a new on a few days before my move. During call I was informed that I must pay upfront and the $99 tech fee would be waived, but I would get a reduction in monthly price including free DVR for next 3 years. Didn't like the requirement to pay in advance (I've been a customer going back to Cablevision era), but I agreed. My appointment was for the 2-5 period and I requested some come as late as possible, save me for last. I was told it would be noted. This was the only good part of that transaction.

I was threatened by an employee. I still have the voice message. If you wish to hear it please email me, and was offered a free month for being spoken to like that. After 5 days my service stopped working and I was told a tech is coming out. No one told me there was a charge, the tech forged my signature never told me there was an 80 dollar charge and they billed my credit card horrible horrible company. I have cameras inside and outside my house. I would love to see what they will say when they see their own guys signing the work order!

I was without cable service 48 hours. A tech came fixed issue... Went out again, service scheduled between 10 AM and 8 PM to repair cut outside wire. After waiting 4 hours was told appointment was canceled and scheduled for next day. Finally repaired. Other services should be offered as Cablevision would be gone!

Altice One Rolled out Before It's Ready. The all-in-one idea is a nice concept; but, that's all it is. It performs flakey at best. As for me, I have to unplug the power every morning and boot it up because if I didn't it wouldn't talk to my TV. I had the techs come over, and they tried to tell me my TV is the issue. And, they even brought their own HD monitor to prove it only to find out that it didn't work either.

Signed up online for the 400 Mbps service for $69.99. Set up my install and figure this was easy. Date of the install the installer comes in and does the install and tells me, "I'm done," I tell him, "Hold on. Let me test it," I run several speed tests and can't get it to go over 180 Mbps. He says, "I don't know. You can't get 400 all the time," I said, "That's not even close." I called customer service and their guy says, "I gotta go," really? Got on the phone with the worst customer service I've ever seen, really rude, really disrespectful. I was hung up on 9 times and switched to different depts with no help whatsoever.

I’ve been with Optimum for 4 months now. I had Verizon for years, but Optimum would send offers to my home that sounded like a better deal than what I had with Verizon. Therefore, I decided to give it a try. I call them. They offer me highest speed internet, 5 cable boxes, free Netflix for 1 year (which I’m not using because I already get for free through my T-Mobile Services), 500 minutes free of international calling to D.R... My internet is so slow at home that if my children are using their laptops to do homework I can’t use the internet on my cell. The tv glitches in the middle of shows. One tv had no signal for 3 days. 3 customer service people made me troubleshoot even after I told them had already done that with previous representatives. Finally they scheduled someone to come out to my home but one of my family members had to wait in the house until they showed up because there’s a window of time when they can come in.

I moved and requested service to transferred over to new address. When technician # ** came to connect service, my service was connected and my landlord service was disconnected. Then my family learned service was altered to less channels. Of which customer service representative Noelia did not inform nor provide option, just alter account without informing me.

Subscribers do not go with Optimum, Verizon is no better. Cablevision will make up false charges on your bill for so called miss appointment fees. Was a customer with them from 2003 to present. They tried to sneak some $80 missed appointment fee on me, when I was at home. They screwed up my modem for the entire week of February 13th. 4 different so called wannabe techs that the only thing they did was swap modems out. I could of done that when I was 5 years old.

I had a constant pixelation problem on my TV for a month. Every call to customer service resulted in a different story with no resolution. I would call every couple of days to try to get the problem resolved. I had constant promises of callbacks that were never returned, a canceled service appointment, then told it was a complex wide issue with no need for a tech to come. After I called 2 weeks after the problem started, I was told a tech apparently tried to come that day without an appointment, called and left a message that I never received and they couldn't fix anything because of the snow. I was disconnected by multiple customer service reps when ask to speak to a manager.

Being a customer for almost 10 years you would think a business would appreciate their customers. I asked multiple technicians at my local Optimum store if I downgraded my service (paying $190 a month for triple play when I have never connected the phone and only watch maybe 10 channels) to just internet if I would be able to connect to the apps in Amazon Prime and was informed yes. Well, surprise surprise they were full of **. I have lied to way too many times by this company and it has made a lot of money from me. Optimum lost me as a customer for good. It’s just a matter of time now when you are obsolete and part of that is because how you treat your customers!!!

I am a new internet customer in NY. I signed up for internet service but signed up for the package where I use my own modem. First, they did not arrive in the scheduled window after I took the day off work to wait for them. The second window of time I provided they also missed. They finally came out on a Sunday to get me set up. My first bill was fine. The second bill I noticed they added on an extra $10.36 for my February prorated bill then again $10.00 for my March bill - both are rental fees for a modem I do not have.

I switched to Optimum in January 2018 and have had nothing but problems. Every time I speak to customer service they are rude and condescending. They tell me what to do over the phone as opposed to sending a technician. When I finally get a after no one showing up for the first service appt and wouldn’t have known if I didn’t call them to find out. The tech here I’m told all connections were loose and it wasn’t installed properly. Still having issues. Losing phone, tv and internet. CS still tells me what to do. I already reboot manually numerous times a day, lose internet and phone. Have almost gone over data on cell plan because of this as well. At this point they should pay me. They don’t want to reimburse for services lost but give me 5 free on demand movies.

We had 4 of our email accounts forwarding to another location for several months. We eventually realized we were missing emails, and logged into the webmail. As we expected there were no emails there as we had opted not to save them there as they forwarded. PLOT TWIST- Optimum no longer supports email forwarded, even for businesses, and did not notify us, nor did our webmail inbox reactivate. So we lost over 5 months of emails. What type of email system does not allow forwarding? As a business we always have employees forward their emails if they are away or on leave... And the loss of emails is 1000% unacceptable. You're better off using a reputable company like Gmail for business.

I had Optimum for nearly 2 years. The internet strength wasn't that great, but we dealt with that. When we decided to move back to the city, I canceled cable first and brought back the cable box and remote to the Manhasset, NY location. While I was there I asked the representative if I could cancel phone and internet. She said I was paid until the end of the month so she can set the disconnection for the end of the month and I said that was perfect. She also gave me a return address label for the modem and router we rented from Optimum. I even received an email confirming that my services would be disconnected as of that date. Fast forward over a month, I'm receiving a bill for the month after I disconnected! I called and they said I still have service at this address and they have not received my modem.

We get junk calls (10 nuisance calls per day) all day long with people trying to sell us credit cards etc. etc. When I tried to call Optonline, also now Owned by the French company called Altice, You cannot speak to a person anymore. I will have to look into going back to Verizon if I find out they do a better job getting rid of Solicitations mainly from India. But the solicitors use local telephone numbers and area codes.

Don't get Altice One. Too many bugs. Stay with who you have. Not worth the headache. Freezing picture. Spotty wifi. No sound to tv. Had to rebooted it at least 3 time a day. And hums like 10 fluorescent light fixtures. Had to move it out of bedroom.

Optimum imposes an arbitrary billing cycle on you and makes you pay for a full cycle even after you stop your service. Customer services bounces you around to a dozen operators to make you repeat your information and complaint each time. I was on the phone for more than an hour today. Over half of that was on hold and none of the people I spoke to were the least bit helpful. I had heard they had horrible service but used them anyway and been constantly disappointed. Stay away if you can.

Do not select Optimum for online, TV and phone service! Worst customer service I have ever encountered! Impossible to speak to a representative, hidden charges and cost. Total rip off for the poor service.

No one ever calls back, we are an animal hospital and we were sold a system that does not work for our needs. We have repeatedly tried to get Optimum to respond to us, and to give us the system we had been told we were getting, or to return our old phone system that did work. When we did get ahold of someone, we were told that the system we were given was not good for a hospital because of how the phones are wired. But after that we have heard nothing and have received no help, after we were told that someone was coming to assist us.

30 days in Altice purgatory. Moved to NJ a month ago and had Optimum new Altice equipment installed. I work from home so working Wi-Fi is critical. 5 tech visits plus a dozen hour-long tech phone calls no one could fix. Several Optimum employees admitted that there are severe problems with the Altice equipment. I constantly lost connection in the middle of important work and both my landline and cell has major connectivity issues. Lost customers. Finally had their old equipment put in and problems solved. Should have, could have, been avoided if they properly beta tested.

We left Verizon for better service via wifi/streaming so we ordered the Altice One. We stood with Altice One for 4 annoying days. We were so excited to have a new equipment that's going to stream movies on our tablets and not lack in speed, I first notice that we were going to have a problem with Altice One when the installer couldn't turn the box on and had to call a tech for help, it took the installer six hours to connect these boxes. After the installer got the boxes turned on, he went on his merry way, but I had to call the installer back because the box had turned off and I couldn't get the box to turn on with/without the remote or rebooting the box, once the installer left again we sat down as a family to enjoy these boxes.

The initial setup was a failure with 9 boxes in the house. All had different issues. 2nd service call and at least the TV connections and remotes all work. But most important and still a failure. My work Citrix VPN internet connection it keep dropping me. I even went out and bought a new i5core laptop, problem persists... IN my attempts to extensive debugging this problem. Am working in the Horse barn on my property (notice same line from the street) on original optimum traditional modem/router setup with the slower connection, I'm not getting dropped and it has been 3 hrs. So you tell me... Altice One with faster Optimum connection is NOT the issue. It sure is! I hope the horses don't mind all the keyboard tapping as I sit on the floor to work.

I live in Bergen County NJ. In our town Optimum is the ONLY choice for cable & internet services. Optimum used to have a customer service center in our town but they closed it down. Now I have issues with my set top box. Was told by customer service I need to go to a service center in Yonkers NY which is 50min away... shame on optimum to take advantage on customers in Bergen County. In the age of online delivery this company is stuck in the 80s. I can’t wait for other providers to start servicing our area.

Ok, I have had it with Optimum, I just came off the phone, with one of your supervisors Digerome Employee ID# ** and had the most unprofessional, rudest conversation that I have ever had with a company in my life! Do you all even train these employees, can someone please go back and review that call, the call ended around 4:44pm. He told me that Optimum is the only company that gives that much extension (2 DAYS!), so I told him prior to Optimum, I switch from Verizon after about 3 years and their extensions was never 2 DAYS!

I've had Altice since December 21, 2017. It is extremely buggy. Repair has been at my house weekly, about five times so far and I’m expecting them again. Our TVs repeatedly reboot simultaneously in the middle of watching programs. The DVRs repeatedly do not play recorded programs. My WIFI is supposed to be 300 MBPS, but is usually in the mid 30's and occasionally under 5mbps.

Optimum is an unreliable company. I have been without service for 2 days so far and they tell me they can't come until Wednesday. They finally said they will come tomorrow. This makes 3 days with no phone, TV or internet. I called many times yesterday and they said it was inside the home. I then called my electrician. He checked everything only to find out the cable is hanging from the connection in the back. Optimum wouldn't send anyone out to fix the problem when I first called and now knowing their wire is hanging they can't send anyone out for 2 days. They don't care about their customers.

So basically I called Optimum to disconnect my services. They told me that they will price match with Verizon and I asked them I have to think about it and I asked them I have a billing cycle coming on 16 Feb. They said it's fine I can call her back. I would not have to pay the full month penalty. I trusted them and said ok. Then I call this morning and said I want to discontinue they first explained me, I should remain here and all and then I said I no longer want their services. They said ok and now I still have to pay for this billing cycle even though I haven't used it for a single day this month. Very dishonest company.

I am so distressed with Optimum I will give 0 stars if I could. They are charging me for the full price of a modem and a monthly service for it that they never provided me with. I wanted to cancel my services immediately when I had to speak with Jessica from Corporate, a very rude assistant that incredibly works for Optimum. She insisted that I must return the modem to Optimum or she is going to charge me an additional $80 for the modem that optimum never gave me. I don't understand why I have to give back something that is mine to them and I don't understand why I have to pay a monthly fee for my own modem. Jessica kept on saying that the modem belong to Optimum even when I purchased it from a third party company.

I've had Optimum for the past 4 years. I called to cancel our account because we are moving to an area not serviced by Optimum. I was surprised to learn that I will be charged for a month of service even after disconnecting because we are moving a couple of days into the start of a new billing cycle. That's about $240 of cost, and I can think of no other company that bills for services not delivered. Then, I was told to return the equipment and the nearest location was 3 hours drive (literally) from my house. Seriously? I told the rep that he must be mistaken, and he said I was free to mail the equipment back. Then, another rep calls me to set up service in our new location without checking to see if Optimum offers service in the new location (they don't). Overall, the experience left me determined never to use Optimum again.

We have new business internet services with Optimum. The service is exclusively Optimum... Their line and equipment. In the first 2 months of services we have experienced intermittent issues, which we have reported. After the third service call to our site, the technician swapped out the equipment. Since the swap-out, service has been consistent. However, we were charged for the service call! I spoke with their support personnel and was told we were charged due to the fact we did not troubleshoot their poor service on the phone! When I ask the support person to review the ticket and observe the issue was persist and their issue, I was told we would still need to pay a service charge. Poor service and no customer relations...

The worst service ever. Time Warner Cable is so much better. Optimum services is very pricey they charge me for the same movie I rented and lied and say they never did. When I got my bill it was clear as day. If you can go with a different service provider please do. Don't break the bank for ** customer service and plan service. I gave only one star and even that's being generous.

I recently took over bill payments in my household and discovered with the help of a billing representative that Optimum has been fraudulently charging my account for 4 cable boxes and 4 remotes as of December 2013. I have only 2 of each. It is Optimum's policy to credit no more than 30 days. The total overcharges incurred exceed 1,000. Optimum saw it fit to credit these fees as far back as August 2017 (120 days). As per the sales rep, it was out of generosity and caring for its customers that the supervisor saw fit to risk his/her position with the company and credit that far back- which is unheard of.

Updated on 06/24/2019: My cable stopped working for the second time in 2 months. I called to arrange a visit by a technician. They gave me a 4 hour window (10am-2pm) which is already not great. I got a recorded call the night before confirming 10am-2pm and letting me know the technician would call me about 30 min before arriving. Anyway I waited and waited, and around 1:30pm, I called to find out what was going on. First you get put thru those annoying automatic instructions which will tell you for the 100th time to reboot the equipment, I of course had done that 10 times. Only then you get to speak to a human, who told me the window had been updated to "10am to 8pm". Nobody called to tell me that. A 10 hour window! And I only find out after I call them!

They got rid of Starz, a premium channel I pay $9 per month for. However, after being told we'd get a refund Optimum then decides that replacing Starz with crappy movie channels is worth the same. So no refund. How can that be legal? It's a disgrace. I cut several premium packages to reduce the cost and now my internet will intermittently reset. So it looks like Optimum will also engage in revenge tactics. I'm about ready to get rid of this terrible company.

Three strikes and you're out. 1. Monopoly, you have no choices. Where I live this is the ONLY TV you can get. It suck! Premium channels cancel without notice but you get billed, internet has to be reset by them once a month and it's slow, movies freeze up or are "unavailable". Service goes out often. 2. Moving the service was a nightmare. A month before a scheduled move I went through their "easy moving" online site. A month after move in and after they cancelled an appointment we still did not have service. We were told that "NEW" equipment would be installed. Never happened. We still have the tired old equipment.

Avoid if you can. They have the worst customer service. I was hung up on several times. I also do not appreciate the game they play with their pricing. Typical cable company but worse customer service.

I have been an Optimum customer when they were only a cable company called TKR cable. I've continued to be a loyal customer when other ISPs came into my area. Optimum suspended my service for 2 past due bills which I had no problem with but they tried to send an additional bill after they already cut my services and collected their equipment. The worker who came to get the equipment was very rude even after realizing the mistake. I called Optimum about my bill and they tried to say that the bill was already sent. I owed the past due bills on Jan 15. That's when they cut my services. How can I be charged for a third month when I had no service after 2 months? I am very angry and I refuse to pay for a third month when I had no services. I should only pay for the 2 past due months with late fees minus the cost of the equipment!

They were suppose to come and install an internet Saturday 11-2. No one called. They came at 4 and the guy could not find the place to install internet and left. They came again on Sunday and installed. Then now I called again (two days after) while I have no internet and was told I got disconnected. I waiting and am actually writing this review right now being on hold since 6 PM (9:15 PM). Ask for a manager they bring you to another department. Feels like I am a peasant in this internet kingdom which they ask me now to bring back the box because apparently no interment is possible at any apartment (?!). If you want to feel like you work in a company - I am With them already 12 hours New York time. It’s a lot! No one to talk to and then ask you to go to post office - get them there so bad and no manager!

I recently cancelled my Optimum tv and internet service, and returned the modem and router equipment and got receipts for the returned equipment. Yet Optimum keeps claiming I never returned the equipment and keeps sending me bills for $80.00.

I have been a customer of Optimum (Cablevision) for well over 30 years... My bill continues to increase substantially every year... I've recently called the retention department and they told me to go ahead and cancel. They will not work with you at all. I guess it's time to switch to Fios.

First they connected me but put in the wrong address. Then when I call Optimum customer service says they are unable to fix the address in the system and they have to send a tech out. Then they charge me 110 for service I already had. I call customer service. They said they'll credit it on my account. It's been a month already. They basically stole $110 dollars from me. I don't recommend Optimum to anyone.

I have been a loyal customer for many years, and I feel Optimum should offer special pricing deals for loyal customers and those on fixed income. After Starz was no longer part of the Optimum package, I felt Optimum had to find something (useless) to put in its place. My Starz channels (311-358) are now filled with messages from Optimum announcing losing Starz as part of their package.

Called Optimum to discuss my bill, customer service was extremely rude. I was told and I quote, "Mam you were not paying for Starz, so there's nothing to complain about." When I asked if they were going to give me additional channels to make up for the lost of Starz, I was told there was nothing they can do for me right now. I was also told I was being transferred over to someone who can help me further and I have been on hold for 20 minutes. Extremely disgusted with the poor service from this cable company!

Optimum has breached their contract agreements. I am retired and unfortunately disabled at 67. When I moved three years ago after having Optimum Cablevision for more than 30 years, I would receive a letter every year that my triple play silver would be going up. They would state "only 15.00 more a month- for the entire year" that was a lie. This year of 2017 I received 3 increases and when I would call to ask, I would get some kid from Wisconsin who knew nothing, would not take my complaint and was about as useful as a rock in my shoe. I even asked about their well advertised senior citizen discount plan and was refused!

I have been having problem with one of TV connection so I called Optimum to resolve the issues. They went and found out that the cable was not connected which was not my fault so now they are charging for them to go up on the pole outside which they claim I went got a ladder and disconnected.

I have already complained repeatedly to Optimum/Altice, and they have offered me a refund of $10, based on several years now in which I've spent a combined thousands of dollars and never until last week received the service level for which I was paying. Optimum/Altice has admitted to me that the source of the problem was never in my apartment, that the connection was faulty since the account first opened, and that they are considering changing the way their technicians handle complaints based on the service disaster I've experienced.

Because my wife and I are medically disabled we cannot check our various statements on a monthly basis. When I did look at an Optimum statement this month I saw that we had been charged for Showtime since June. It began as a 3-month introductory which we never know about now totalling $83.65. I called to ask for the charges to be removed. The rep said he could only credit 1-month. I assured him that Optimum will lose a customer--he didn't care.

I got Optimum service last year I think. the 10 service on internet. Was a hair slow so I got the 20 service. As of then I had nothing but problems. They sent someone out who told me I had a virus. Numerous virus scans proved it wrong. Then they told me they could see there was a problem with the router and sent me a new one. It got worse. It takes 12 minutes sometimes to load a page. I called there umpteen times and just get switched from department to department and have to tell the story over and over and over and no one helps.

I had Optimum (Altice) install their equipment on Nov 19th. Within 2 weeks I began to have problems. They scheduled a 3 hour window for their technician. No technician, no phone call. I called 1 hour after the window had expired and they told me he would arrive between 3:08-4:08 - no show. I called at 4:38 and was told there were no technicians available till the next day (in the meantime I waited 5 hours). A new window was set up for the next day 2-5. No one showed or called to say they were running late. A tech showed up at 6:30. He replaced the mini box but could not get the remote to work properly. He became frustrated and a little testy and said he would talk to his supervisor to find out how to fix it. He left at 7 because his shift was over leaving me with a remote that wouldn't respond to voice commands. My son came home and figured out how to match it to the television model with info he obtained online.

Unfortunately, since Installation of Optimum Triple Play, we are not happy for services that we are getting. We cancelled the TV and cable services within one month of installation since the quality of the picture was so blurry compare to Dish and giving everybody in the home headaches. WIFI also giving us hard time since installation in regards to the speed and availability of internet. We have called Optimum repeatedly multiple time. But was not fixed till beginning of November. On September 09, we bought Modem online (we have receipt) to avoid recurring charges of the modem and returned the Optimum original modem to Optimum store, Centennial Ave, Piscataway, NJ.

I stopped service with Optimum on Oct. 14, 2017. I paid my bill at the end of previous month for $171.79 for service from 11/01 to 11/30. I brought back all equipment on same day. My credit is $9.05. This is so hard to believe. No service but must pay rest of month. This is bull. Be very scared to hire this company for any service. You will pay for what you don't use.

Called in to make a simple change on my telephone service (disconnecting one of our two phone lines). Automated service sends me to four different persons, each of whom asked for name, address and tel number and then referred me to yet another person who might be able to help me. Dreadful!

On Nov 30th I reached home late from work, then I tried to call Optimum to disconnect my service, nobody picked the phone, because Optimum has phone customer support til 8 pm so, I tried to talk with someone on chat service from their portal. Customer support guy said they can not disconnect service, so I tried next day Dec 1 2017 early morning. The customer support guy was rude and said service will be disconnected on end of month only i.e. Dec 31st 2017. Today (Dec 2nd) I returned their equipment and called again, but in vain, they want me to pay whole month of December, even though I didn't use their service in Dec at all.

I canceled my account today and was advised that I am responsible to pay for the rest of the billing cycle. How is legal? If I don’t want their service anymore, I shouldn’t have to pay for it. This has happened to many people and we should not have to pay for any service after we terminate service.

Paying over 260 dollars a month now, and that's after lowering my bill by getting rid of TMC's which they didn't tell me at the time also removed Cinemax channels as well... Many of the remaining channels don't even transmit in HD anymore so it's just another ripoff... They're getting worse and charging more, and when you call the only reduction they offer to long time subscribers is lowering the amount of channels to even less quality... They SUCK!

The Customer service representative was rude and had an attitude. I asked for a $20 promotion that my brother has and they would not give it to me. I asked to speak to a manager. When he got on the phone the first representative told him the story and he picked up the phone and he already knew and told me he cant give me the discount. I am angry. I called Fios and they wanted my social security number before they would give me a price. Never ends.

I cancelled the service on October 4, 2017. I switched to another cable company. They are charging for the whole month of October even though I only had the service for 4 days. In addition I have not received a final bill in the mail. I asked for a final bill to mailed as I do not agree with a full month charge when I only had service for 4 days. I also asked them to stop calling my number with automatic collection calls. Automatic calls are received every evening with no option to talk to anyone but to make a payment only.

Optimum is one of the most dishonest, unethical companies to deal with for internet. They own our area so we have no choice but to use them for internet. Speeds are terrible so we upgraded. Speeds stayed the same. We complained and they shut off the service stating we were conducting ** downloads... During a time when we were away and the internet was actually turned off. Once we were back up the speed was still bad and they contacted us with an offer. Pay more and get even better speed! Liars. Cheats. Unethical dogs. We're looking forward to moving just to get away from Optimum.

Issues with Optimum WIFI, if YOU forget password to have to call customer service, and good luck reaching customer service. So unfortunate that Optimum has a monopoly on internet In Suffolk County, NY. OPTIMUM REALLY TAKES ADVANTAGE OF YOU. Have had for over a year and still have never been able to sign into my account by online, just a terrible service.

Last week I called Optimum to check their prices because I thought the company I use now is too expensive. From that day on I been getting phone calls that I still have a balance of $ 629.00. I told them I never had Optimum at that time. I had Dish network before I had Fios. But this afternoon I got a call from Optimum telling me that they were sorry but If I ever had this no good company which I never had then why didn't I get a billed? Second thing is if I had this company in 1991 and now it's 2017. Wouldn't you think they would want to get paid? This has to be the worst company you can get for your TV or internet, I would never get this company unless you want problems 20 years later. It's over 20 years. These company is just a SCAM. They try to get every penny even if you never used them. Stay Away from them if you're smart. Get FIOS which is 1000 times better, believe me!

I called Optimum recently to request that the ever increasing "sports surcharge" be removed from my monthly cable bill. I was informed that this is all but impossible, unless I switch to the most basic channel package that they offer (which includes essentially no channels at all). I believe that, as consumers, we should be given the option to view the channels that we would like to pay for and not be forced to pay for channels that we do not want. I strongly feel that Optimum should devise new packages and allow their customers the option to pick and choose only the channels that we wish to pay for. Most other businesses work this way and allow their customers the option to pay only for the products and services they desire. As a long time Optimum customer, I feel that being forced to pay this unreasonable surcharge for products/services that I do not want is abusive and wrong.

I moved to an area that only offered Fios and Optimum. I have had Optimum in the past and never had an issue. They had an offer that was too good to pass up - "sign up for this package and receive a $250 gift card" - Well, that was **. I waited the full 90 days and the FULL 6 weeks thereafter. Never received it. Reached out multiple times to inquire about it and they would say "it is on the way". I call today and was told my eligibility was cancelled and that I will no longer receive it. I will be taking my hard earned money to Fios. Optimum scammed me into a bundle and didn't get what I was promised.

I started out with Fios, then when I had service call problems I changed to Cable. They have steadily been climbing up in price with no warning. I just got the bill for $192 from $171. They call it a slight increase. They told me a few months ago that they would adjust the bill in November. A big lie! Yeah they adjusted it and added $20. I will call Fios again and only wish I didn't have to play these games with them. We need other alternatives. Also, being a senior and on limited income, you would think they would give that some consideration.

First which is important for me the rep I spoke with, hands down was very nice and helpful. But when you are hit with a 20% and I mean 20% increase there is really nothing they can do. I have been with Optimum since 1986. Service on a scale of 1 to 5. 5 being outstanding. I would give them a 1. Service issues 1 month ago took forever to correct. Had to hold on the phone 4 hrs. I was disconnect 3 times before I got someone to help me with my problems. Optimum used to be on the forefront of customer service, new owners can kiss my **.

Overpriced with awful customer service. Numerous calls to idiotic CS people, who insisted that a woman's voice needs to call, even though I was an authorized user on the account and had all the relevant information needed. Can't even reset a password online.

I am a single, retired, educated individual living on a fixed income. I canceled my Optimum TV and phone services a few years ago because the prices were exorbitant, increasing every year and I was paying for channels I didn't watch. So the only service I have through Optimum is internet. Be that as it may, my internet bill keeps increasing yearly. They inform the public about each increase on their bill a month before but that doesn't make it any better. I started paying $54.95 for the internet alone and now it's over $70.00. I also see on my bill that I pay $4.95 a month for my modem. They haven't started charging for the router yet, but I'm sure that's next. This is all without taxes, etc.

I had Verizon Fios in the past and for financial reasons switched over to Optimum. It was a huge mistake. From day one they lied. They scheduled the install and never showed. They had us waiting all day saying someone would come but none came. Then they rescheduled it to their convenience. The technician wasn't fully prepared. The internet wasn't installed correctly. It took about 3 tries before it was functional. I was supposed to get a gift card that I never got. They also promised to pay for my disconnection fee and never did. I was told the gift card was processing. I was told they had paid the fee.

I was a customer of Optimum for 30 years. While they were always difficult to deal with, and seriously overpriced, the last few years were just abominable. Chronic outages and service problems. Calling customer support was an exercise in futility; long waits, transfers, incompetent tech support, dropped calls meaning I would have to start all over, sometimes long into the night. I finally started contacting their executive level customer service and I did that every time I had a problem.

I recently switched from Verizon to Optimum and now back to Verizon. Optimum-the good: 1. No contracts. 2. They'll pay early termination fee. 3. Pricing is marginally better than Verizon. 4. Customer service can be good. The Bad: 1. Internet speeds are inconsistent and generally slow. Almost felt like I was back to a dial-up line. 2. Picture quality is terrible compared to Verizon. 3. Customer service can also be terrible. 4. Format of the TV guide is terrible.

When I cancelled Optimum service in the middle of billing cycle, Optimum said they will bill me for the entire month. This seems totally unfair since I am now paying money for the service that I have not used. Also this is outside of the 2 year contract period. There is absolutely no point being a loyal customer to this company. I have been an Optimum customer for more than 10 years. I wonder why FCC does not look into the bad business dealings of Optimum Cablevision. They could be having a billing rule not to refund the customer when the customer leaves in the middle of a billing cycle. But I wonder how the business rule was even approved. I have also observed that Cablevision increases the monthly billing without even informing the customer. It is high time that such business practices brought to the attention of FCC. It looks like Cablevision is going thru an unregulated business practice.

Optimum Cable - Stony Point NY - I just canceled all of my Optimum services and was surprised to find that my billing cycle starts on the 22nd of the month and even though I canceled on 11/1 I have to pay my whole bill! Are you kidding me? This all started a week or so ago when I called to see if I could get a promotion, I pointed out to the woman on the phone that there was a special for 39.99 for Internet service and she actually yelled at me saying, “You are a current customer. Only new customers can get that.” WOW! I have been a customer for at least 20 years at different addresses. No one has ever spoken to me like that! So at that point to lower my bill I canceled TV and phone, and started looking for Verizon specials. I found Verizon Fios 50/50 for 39.99 and made the call, they installed on 11/1.

This company shouldn't be in business. I cannot believe that an official company that has the worst customer service, would still be operational. I've been trying to get internet service for the past 2 months, and it seems that they're not here to do that. They've literally given me the middle finger, their system is so rigged, that I don't even blame their representatives for not knowing how to deal with customers... At one point they told me, I should go with a different carrier. They called me once arranging an appointment that they're “here waiting” at a different address. They told me on many occasions that they'll have service on a certain date, and when following up after that given date, they told me they do not service my building. I can literally write a series of books on how incompetent they are.

My billing cycle ran the 14 to 14 of a month and had to cancel service on 17th due to move to region where I do not have Cablevision/Optimum and they are charging for all 30 days. I only used 3 days. They say it is written in their bill and company policy. This is a RIP-OFF and should be reported to BBB, oh but there is NO OPTIMUM or NO CSC Holdings business. This a corrupt organization that ROBS people. THEY ARE CRIMINAL. I have used the service for more than 4 years giving them thousands and they take more. DONT use this TV, INTERNET OR PHONE service use Xfinity.

I wish Optimum had oversight from the FCC because if they did, they could pull their license. Once again they raised my rates with no explanation. It's a cat and mouse game dealing with their customer service department too. When they don't Want to put something in writing they ask you to call them for security reasons.

After waiting and circling through computerized options for about 30 minutes to report a cable outage over the phone, I was connected with a very nice lady who assured me Optimum was working all night to restore service and could be ready in the next 2 hours but quite likely by morning. It is still out. I tried to request a credit through their website, and provided an explanation. All I got back was a very cold denial of the request. I am still without cable or internet, which we get charged an arm and a leg for. You know, you would think they could just do the right thing and apologize via a credit. Can you all believe this???

Just signed up for Optimum on October 20th. Installation was made on the 28. The technician left and the router went. He came and replaced it with another, it failed also. We called he again and he said to call this number ask for supervisor give my employee number and tell "I said your router needs to be replaced." We followed his instructions and was told someone would there with a router in 45 minutes.

So for everyone that does not know, if you cancel your #optimum bill mid cycle or starting of your cycle you are responsible for the whole cycle. So if your cycle starts on 10/24 and you cancel on 10/25 you are responsible for the whole cycle billing from 10/25 until 11/25. EVEN THOUGH YOU HAVE NO ACCESS TO ANY OF THE SERVICES. #OPTIMUMISTHEWORST Customer Service. Spoke with Shelby, rep I'd (DSH) who claimed to be a supervisor and she basically said tough **. I told her I wish Robert who canceled my services at least told me this prior to deactivating the account, 2 hours back and she said yes that would have helped but there is nothing that can be done. I asked to reconnect my account, and she said well you would have to pay one month in advance, PLUS $59 reactivation fee. ARE THEY CRAZY. The attorney general needs to get involved and review how they are scamming customer of money.

I called Optimum IO Cable Vision in the middle of Aug to have my current phone service transferred to my ex-wife's new residence. It was and the phone number was ported to her new home. When I looked at my bill two months later it showed they never canceled my phone service AND they were billing both me and my ex wife for the phone service against my request not to. They have been billing me two months now after I canceled it. When asked, they said they didn't want to ruin my current promotion. I am furious. I have signed on to Sling TV at a cost of $20 a month instead of CableVision's $120. Done.

Optimum Cable and internet service ranks among the worst I ever had. The internet goes out every other week for days at a time and I have to go through the same routine of troubleshooting on the phone for over 30 minutes each and every time my service goes out… and it NEVER resolves the problem. I have lived in my current apartment for 3 months, and I already have had 4 Optimum service calls. The problem gets fixed for a few days, sometimes a week or so and then the same thing happens all over again like the movie Ground Hog Day. The customer service people are nasty and do not care about the paying customer. On the last service call the guy told me flat out that the company is being sold to Comcast and all of my equipment is over 10 years old and I will always have the problems I am having until I get new updated equipment. Yet I have to pay a full bill every month.

I have been a Cable Vision/Optimum Customer for more than 15 years. In addition to the sneaky, many times unexplained increases in my bundled package that I have experienced over the years, I have encountered a new problem with their customer service delivery, wherein to much of my chagrin I have had to get my issues addressed electronically rather than receive support through a live person. In September I made my payment through their electronic service and had received a payment code confirming the transaction. On October 11th, I made that month's payment by mail. Yesterday, October 16th I received Optimum's letter dated October 4th, indicating that my previous September payment was returned to them unpaid, that I was now responsible for two months payment plus an additional $20 returned fee, and the threat of having my service interrupted if I did not pay their bill by October 14th.

Channels are always going out. I get error codes and only a temporary fix when I call... Next day right back to same business. Customer service sucks. No one ever picks up, you are on hold forever and loyal customers have no rights, no deals and are treated like crap. If I had another choice I would leave them at ONCE. Unfortunately my area does not offer TWC or DirecTV, and the Dish Network sucks just as much if not even more. Way too expensive for the unreliable garbage that they both are, the minute there is a wind or a drizzle of rain it goes out. I cut my bill to basic to save some money and now the service is even worse! Then I was told that my service is unreliable because it's the smaller basic package and there is nothing they can do to fix it which is bull because it was the same thing that was happening when I was paying them over $150 a month! More money, less service is what is going on in today's world.

Their prices for television cable are much too high and practically unaffordable. I watch very few channels, mostly nature channels and home improvement channels but in order to receive my beloved "nature" channels, I'm forced to pay for a large package and receive channels that I am not interested in receiving. I am very close to walking away from television altogether if a better alternative cannot be had.

This company has a monopoly and takes full advantage. Their service is horrendous and their charges are exorbitant. Internet service is extremely slow, tv selection is very limited unless you are a die hard sports fan, the TVs constantly freeze up and phone service dies in the middle of your conversation.

Optimum provides good service but their pricing for seniors is exorbitant. I pay $160 a month for a lot of stuff I don't use and Optimum has a take it or leave it attitude. If I could leave, I would but there is no other cable provider in my zip code. I thought monopolies were illegal.

The channel selection and service is very good. You can't make up your own packages; you have to take the company's packages, so you end up with a lot of unwanted channels you're paying extra for. The price is too high, but we don't have much of a choice where we live.

I've had "The Triple Play" from Optimum/Cablevision for several years, and have had no real problems or issues with it. The only complaints I have are with respect to their rates and "flexibility" in choosing which channels to watch! For example, they have about five options to choose from with respect to channel packages. I have the Gold Package, which includes all the movie channels, but even with the promotional rates, I'm paying $209.23 a month for TV, internet and telephone. I enjoy having all the movie channels, but not being a sports fan, I'm also stuck with all the sports channels that come with that package!

The prices are way too high and they continue to come up with more ways/reasons to charge us more money. It really doesn't make any sense. The value per dollar is horrible. If there's a problem with wires that they put in your house and they need to come back to fix them they charge you.

We've been long-time customers and their price kept going up but the quality of their high speed internet is going down. They need to step up and improve their service.

Getting ready to move in July, I was doing online sales Craigslist, Offer Up etc... time was Of essence. Our internet sporadic day by day. Frustrating as we were communicating with buyers. Husband thought it was some cable he touched... checked, no problem. Called co rep. Had me check few things, told him I had New box, helped me install, gave code, still not working. Said, "Can't help you... may need new pin for connection." Again worked, didn't work. Called again. Said account closed. What? After 31 years, new buyer for my house who lived in TX ordered new service... was told they couldn't reverse, over their job description, asked someone to come out, "No... you don't have account." Again worked sporadic, called again. Told service was not shut off, man never gave code of new box? Fighting for months. Now charging me. We didn't cancel in time.

We use Optimum for telephone and internet service as well as TV service. I would have preferred Verizon for a local landline, as the wiring makes for a more reliable service in case of rough weather. With hard wiring, phone outages are rare. However, Verizon did not service our area at the time we moved here, so we wound up getting Optimum for all three services mentioned above. This poses a disadvantage during power outages. Usually, the TV service is pretty reliable; once in a while, the picture on some channels pixelates. Also, when we first moved in and we're setting up our appliances, I had wanted a TV in the kitchen, but was told by the installers that they couldn't set one up because they would've had to drill a hole in the tile floor, thus damaging it. To this day, I'm not sure why they could not have drilled a hole in adjacent wall.

I like the service, but I traveled 15 days. When I came back my TV didn't have signal. Then I called the service to fix. They told me in case the problem inside the home the fee will be 80 dollars. Outside will be free. Fortunately it was outside.

I've been an Optimum customer for almost two years. This cable provider will without notice, raise your monthly rate. The provider will also add, or cram some of their special features and services, without your approval, onto your bill. There are times when service is briefly interrupted by a black screen, or a screen freeze. In my area, Optimum is the only cable provider option. Because there is no competition, the company will take advantage of its customers. Optimum customer service is close to outstanding.

I pay $230 a month! If I take off 1 of the bundle items no lower price really unfair! Why not phone internet and basic! Too much. I watch TCM, HGTV, plus sports package. Why is the price still about the same. No league pass either extra!!!

The cost! I can't blame them for the terrible shows that are on the channels offered but it would be nice to be able to customize our service, which would probably cut the channels in half, at least. Also, their commercials are constant and obnoxious.

Price too high and keeps going up. I have a bundle of TV, phone and internet. Many channels that we do not watch while dropped channel that was very good. I asked to eliminate Spanish channels and bring back channel 20 but they said no. I can see why they want Spanish channels for viewers, but why not give us a choice of channels to watch. I do not mean to be harsh but I do not speak Spanish so I cannot see why I must pay for these channels when they removed channel 20 which I used to see.

I've been with Optimum for about 3 years now. I had the triple play package at a promoted rate for 1 year. I was paying about $117, when the year was up the price went up to about $130. I didn't mind because the internet/wifi was performing pretty good. A year later, I happened to check my bill and I was paying almost $155!!! I didn't notice because I subscribed to autopay where they were automatically taking it out of my checking account. I contacted them and they reimbursed me. I ended up canceling the phone and cable about 2 months later.

I hate, hate, hate to have to put 'great' down to describe Optimum's services! They are price gougers to the max! I can't describe to you how much I hate them and the fact that I'm held 'hostage' to them, and have to pay $165 a month to receive their 'triple play' services! If there were ANY OPTIONS for me at this point, I'd bolt like I was on fire! I'm working on 'pulling the plug', but for now I'm just stuck being 'stuck'!

I wonder if these companies realized that their rising rates will make their services unaffordable. Another rate hike might make me consider the various streaming services.

Internet cuts off from 12:30 AM to 1:30 AM every night. Apparently they are trying to push a more expensive internet service, which I don't have a need for since all I do online is read my e-mail. In calling Optimum they claim that the problem is with my modem, but that time slot every night is suspicious. They suggest that I set up a service call, which would cost me $80. Being a disabled senior citizen on social security, that is money I don't have. These people are obnoxious, and the fact that they don't provide a senior citizen's discount speaks volumes.

We have had Optimum for about 10 years, and never really had an issue with it. We had the triple play bundle and after a while downgraded to just internet and TV when we did not need a phone line in the house. Service was fine, nothing remarkable, but everything worked. About a month ago, we were going to move and found out that there were more options where we were moving (Optimum was the only thing offered at our old address). So we made the decision to switch providers. We called Optimum to cancel the service and were told that we needed to cancel by August 8th in order to avoid being billed for August. We agreed and asked them to please terminate the service. They did that, and service was terminated. We believed we would not be billed for August and were told that we would have 30 days to return the equipment (1 cable box and 1 internet router).

So far so good. They're speedy, friendly and knowledgeable. When I call, they're usually able to help over the phone right away. A happy customer is a loyal customer. Been my motto for years.

I am a long time Optimum customer and recently decided to upgrade. New modem, new DVR boxes, house line... the works. So issue one: modem is a misfit, does its own thing, switches between my network and a phantom network, I mean it is constantly slow kicking itself from one network to another. (I have called to complain, on multiple occasions, but never got anywhere, got a 20$ credit and they basically told me, "well it still works so what’s the problem!" And if somehow it is my fault they charge for the service call. So I let it go, hey it still works... So issue two: I've ordered (well my boys) ordered channels like RedZone and NFL pkgs that we've never got, and unknowingly paid for them too, they sent us a 100$ gift card and we have the channels now but we paid way more for it in the end. But neither of these issues come close to the last, most recent, still pending, and takes the cake.

On 6/5/17 I called and said I wanted to disconnect from Optimum, but keep my e-mail since where I was moving to had Optimum. I was told I had to fill out a name change form... adding someone else's name and then when they received the form everything would be done. My cycle ended on 6/21. I filled out the form sent it back, returned the equipment and then called on the 21st to make sure everything was done. I was told that I and the person I was moving in with had to be on the phone at the same time. We were.

I have the internet service for 4-5 years. They tried to sneak in the charge for "modem fee" more than once. Every time I tried to solve the issue, I was transfer from one person to another and spent hours. I have been using my modem since day 1. I will not do any business with such company if I have other choices in my area.

In my area Optimum was the only reliable choice. They have been more than adequate. Both their online and telephone representatives resolve issues quickly. There are occasional glitches as I live in a mountain community but their bundle phone/internet/cable is pretty good.

Internet speed is a bit slow, and this company will eventually begin to cram additional charges onto your bill. Installers put holes in the nicely polished wood floors when setting up. And, the company is not very accommodating. If you need additional set up for more boxes, they won't come. You must check each statement you receive. Customer is helpful, once you can get a live person on the telephone.

I have used Optimum for years because they were the only option. For years I have had many service issues that have taken a lot of my time to resolve. I don't have time to fix Optimum! For years overtime I tried to watch a movie it would be pixelated and unwatchable. They kept coming over and telling me the service was good, they couldn't figure out the problem for 7 years. Just before I moved they sent someone who said he knew what it was. He changed things around and that was not the answer. It's very frustrating when you pay as much as I do for cable, phone and internet. Do we ever get what we pay for anymore? Nah!

I wait 5 days getting service from them. They schedule me for 8 am to 11 am. They never showed up and never called me back to inform me that they reschedule my appointment. When I called after 11 am, (3 times) they keep laying me telling me in 30 min, 20 min. And it's 2:30 pm they never showed up. Don't stress yourself. Don't deal with this terrible company. The worst experience ever. 0 STAR.

My family has used Optimum and its former incarnations for many years. We have received phone, internet, and TV from Optimum. Recently there have been problems maintaining Internet connections. We have found customer service to be inept, irresponsible, and, ultimately, worthless. Repairmen arrive hours after stated appointment window; promised follow-ups are disregarded; we are put on "hold" for an hour or more, and then are told we were connected to the wrong department. I wish we had never signed up with Optimum, and are now looking for alternative providers. I strongly discourage anyone from dealing with this company. Don't be seduced by promises. You will get nothing but aggravation.

Well I've been an Optimum customer when they used to be Cablevision. I've been paying all of the late fees and I still don't have service. I was told that my service was disconnected yet I paid over 600 dollars and I was paid. I was paying for a service and yet it was turned off for about a month and I was told I won't get back all of money I spent and this same company wonders why everyone goes to Netflix or Hulu or Sling TV. This service is way too expensive and the customer service DOES not do its job. This needs to stop and this company needs to take care of its customers not annoy or frustrate them.

In August I got an additional charge of $31. I called Optimum and they said that is a mistake happened on their side and they will fix it soon. But after one week I got another bill of $85 instead of my monthly bill $64. I called them again but this time they came up with some ridiculous explanation saying I canceled my account and reconnect it so I have to pay $85, so no change in the bill. They are misusing my credit card. I had similar experience with Optimum before so I am not surprised. Wasted my two days calling them. Calling them is a waste of time because they are trained for playing these dirty games. I will switch to Verizon. Optimum is the worse company I deal with. Optimum, please provide good customer service instead of rip-off.

I have the Optimum value package which include MTV2HD channel 55, now that channel is blocked. I called customer service today 8-25-2017 and spoke with Raul and I asked him why that channel has been blocked; he told me that channel is in Preferred Package. I told him that while talking to him I was in Optimum website and that the channel is included in that package. His response was that he doesn't understand why and the MTV2HD should not be included. So I told him that after all these time paying for that channel now is been removed? I told him that they need to revised the package and is not fair that me being a loyal customer for more than 4 years they just decided to removed the channel and still charging me the same, plus now they're charging for a modem that has been free after all these years. But that's okay cause they're losing another customer. Optimum every year is getting worse, bye bye.

On my July bill, I noticed an increase which turned out to be the modem fee of $4.95 plus tax. I later found out that this increase was buried on Page 2 of the prior months bill. Silly me... ad nauseam, I listened to the reps 'read' the response. WOW!!! Got an upgrade on the internet to 60 mbps and free service calls for the next 6 months. I scheduled a service call for Optimum to send a tech over to install my newly purchased modem/router. Hey folks... look at your bill. There is a line item for the router which reads 0.00 and for your internet connection. Mine says Optimum 60 $0.00. Can you guess what will be increased in the future???

The company just gets worse and worse. I've had my remote control for 14 years at least. It's falling apart and sparks. I requested a new one be sent. I did not receive it in the 7-10 business days they promised. I called on day 14 and was told it was "approved" on day 7 and should have it no later than day 16. No remote. So I call on day 17 to be told it was sent and cannot be sent again for another 60 days due to the few dollars it would cost to send it. When I asked about the cost, he said it was reading posting another not the remote itself. "A few dollars over all of our customers results in millions of dollars," he said. This is the 2nd time I've had a bad experience with their customer service and they alone are the reason I will be switching my service when I have the money. A good company would just send a new result and not make me "contact the postal service".

I have been speaking with Optimum representatives for almost three weeks about discontinuing my service. I spoke to three different representatives concerning this issue because of their sneaky billing tactics. Two of these times they apologized and offered to give me an adjustment for the following month. However, they told me that I signed up for promotions that I did not and blamed me for billing issues despite them having made changes without consulting me. They also failed to explain that I would have to pay for one more month of service despite the fact that my boxes would be returned.

Optimum is officially a broken company. You will spend 30 minutes plus just trying to get through to customer service. They will not pro-rate your bills if you disconnect mid cycle (Is this legal?). The techs they send to your home are rude and not trained to perform simple services like swap out equipment.

I was planning on returning equipment to Optimum, and they told me to go to a service center near Long Beach. That service center no longer is open for drop off of equipment. Then they told me to go to the one in Hicksville, which is about a 40 minute drive from where I live. They told me that even if I go after hours, there is a drop off bin where I can return my equipment, and my account would be identified by the bar codes on the router, cable box, and modem.

I had Optimum installed last week. What a mistake. They gave me a three hour window from 11 am to 2pm. Needless to say the tech never showed. I call twice to find out the problem. I had to wait till 4:25 pm before they call me back to tell me the Tech will not be coming today. Five and half hours wasted. I made a new appointment for the next morning. Even though I requested to be the first customer.. They put in a 8 am to 11:00 am window. They showed up Twelve noon wasting another four hours plus 1 and a half hour install bringing it to a total of 11 hours of my time wasted waiting for Optimum.

My Internet routinely goes out between the hours of 10:30am and 4:30pm. When customer service is contacted, they tell me it's a problem with my modem... which has worked perfectly with other Internet provider. Of course, after I call about the issue, somewhere between 10 minutes and a half hour my Internet is back up... The best part is after my last call they "upgraded" me to a plan I wasn't even made aware of and billed me for it. I will be canceling my service with Optimum.

Bait and switch on modem fee for long standing customer - Recently, I was again having connection problems. They never take any responsibility for their flaky service, and instead blamed my old modem (that they provided) and my old Apple Airport Extreme wireless router. I was made to believe that this old equipment was to blame. They offered to send me, free of charge, a new modem and a new wireless router. Who would refuse? No mention was made of a change in speed, and no mention was made of the $4.95 modem fee that now appears on my monthly bill. I would not have agreed to this had they fully disclosed all the facts. This was a bait and switch, and deceptive. I plan to fight it, but I don't expect to prevail.

I was promised by Optimum Cable TV company, when I first ordered their services that part of the promotional package deal that I would receive a $200.00 gift card, it has been more than 6 weeks when I called customer service. There was one representative that he said that I was right I should have received it already, that he filled out a form while I was on the phone. He said I should receive the gift card by August 2, 2017.

This is the second instance when I stayed home from work all day for a service appointment that was not kept. Today a repairman was supposed to arrive between 2 and 5. At 5:30 I received a call that he was delayed and would arrive between 6:15 and 7:30. When he did not come, I called Optimum and after being on hold a long time, was told that he was rescheduled between 8:15 and 9:00. I was not informed about that delay. It is 8:30 now and I have no idea if he will indeed show up. I have remained with Optimum because of good service with the previous owners of the company. I now will inquire about alternative service companies in this area. In addition, my rates were increased without informing me.

The Internet modem has been free for years. Now Optimum has added a fee of $5 per month for the modem. Optimum is continually increasing its revenue stream by adding new fees. They added a fee for basic tv, a fee for my sports package, and now this modem fee. The modem fee was announced in the fine print of my previous month's bill. Reading and listening to the bs from their customer rep and their escalation rep Optimum is positioning itself for even more incremental increases in their service pricing. They kept me on hold for an extraordinary long time. Efforts to contact Optimum via online chat were similarly frustrating.

On July 25, 2017 I received an e-mail from Optimum - "A thank you from us." The e-mail continued - "We're not just saying thank you. We're giving you some thank you gifts, starting with faster internet." "FREE 60 Mbps Internet - We're increasing your internet speed to 60 Mbps free. There's nothing for you to do - your speed will increase automatically. Please note: Your current modem is not equipment to deliver this faster speed. Please go to your local Optimum Store to exchange your current modem."

I had been an Optimum customer for years. I had some difficulty using the internet due to weak WiFi signal so I called the customer service to disconnect on Jul 28. The billing cycle was 23rd to 22nd and I already paid on Jul 6 for the service from June 23 to Jul 22. A rep asked me with no politeness why and said I must pay in full for the service from Jul 23 to Aug 22. Since I expected to get some refund, I asked again wanting to confirm if I wouldn't get refunded at all.

I had an Optimum cable service for the last 3 years. The deal was $89.93 per month for two years. The bill started to increase till $130; it was okay because we didn't want to change the company because we had it for multiple months. Suddenly, the bill increased from $130 to $170.20 so, we wanted to cancel it. We actually called them on May 28th but they told us we should wait until June 15th to cancel it but that was rude because we want to cancel it but they told us to wait to get their money; when we called them they were so rude and put us on hold for long time and didn't care about what we are saying at all. We waited and called them again but when we called them we were already dealing with another company because we don't want to deal with them again because they didn't care about the customer at all, they just care about the money that's it.

I had an Optimum cable service for the last 5 years. I disconnected the service on March 16th. At that time the rep said my account was up to date with payments and I didn't owe anything to them. Just the equipment that I returned 2 days later. A month passed and I received a bill for 179.00 for the service between March 16 to April 15. I called them and I said I didn't owe that month because my service was disconnected on March 16. They insist I owe them that month because my billing cycle start on the 15 of each month...??? Today I received a call from a collection agency trying to collect the money for the Optimum account. They are being helpless and rude on the phone. The worst customer service I ever experienced before. If I could rate them with a zero star I will do it. DO NOT MAKE BUSINESS WITH THEM!!!

This is quite a sad review to write. Being a third generation Optimum customer and a former Optimum employee, I can honestly say I have never been more dissatisfied with their business practices, customer relations and overall service quality over the past 3-6 months. I haven't been inconvenienced as severely as some of the other customers on this review page but nevertheless the recent changes the company has made has cause many to reconsider their service provider and I'm slowly falling into that trend.

In 10 years of being an Optimum Online customer this evening (about 5:10 pm EST) we had to call on an account where there were two billing errors, one for an installation fee that was supposed to be waived due to them missing our appointment, and the second charging us for an old account that was previously removed! Immediately the customer assault representative "Tina" from "billing" was extremely aggressive, disrespectful, and even threatened me that if I would not listen to her, and be yelled at by her, she was just going to hang up on me and not provide me the customer service I was seeking. Having no choice, I first listened to her lecture me how I owe the money, how I need to listen to her, how because the account was canceled on the first day of the new month (which it wasn't) I was still being charged for an entire month of service because Optimum charges you for the entire month of service even if you don't use it.

I had Optimum like 5 years ago and recently wanted to try their service again. I had an open bill that was never paid since that bill was for service that was not provided at the time I had Cablevision. Now when I wanted to open a new account they advised me I have to speak to the collections agency to pay my old balance and that's what I did. I made a settlement with the collections agency. Then I opened an account with Optimum and paid upfront the installation and first month of service. My bill arrived and realized there was a "recovery charge". When I called to find out what that charge was all about, I was advised that it is the old balance that was not paid 5 years ago.

Called Optimum because of wifi and intermittent tv failure. After waiting for 32 minutes, spoke with technician, he confirmed my home received no signal. Although it was an outdoors failure would not send technician unless we stayed home to give tech access. Both my wife and I work during day and could not hook up with proper timing... So for almost three weeks had no service 'til June 26 when my wife could schedule to be there for technician. The 27th, technician came and confirmed what we knew. The problem was 100% outdoors... Technician even told my wife he could not believe the technicians who were working on the same pole when the original problems showed up (3 weeks before) did not do anything to fix whatever was wrong...

I have been with Optimum in the past but typically their quality of service used to be average but wasn't disappointing. Unfortunately they had crossed that threshold and graduated from average to worse. Recently I was approached by one of the sales executives from Optimum and was promised an amazing package. I was told that if I switch to Optimum I would get 100 Mbps internet, cable TV with gold package and landline phone with some international minutes for free (only for 119 per month including all taxes). Obviously it was too tempting so I switched. 15 days goes by and I come to know that I don't have gold but silver instead and then behold the bill arrives in mail and to my surprise I come to know the monthly bill is not 119 but somewhere around 150 instead.

I requested my account be cancelled on May 12, 2017 because I sold my house and was moving out of state. I returned all equipment on May 11, 2017. They sent a bill requesting payment for a entire month from May 7 - June 7. I called and told them I was willing to pay for May 7th through May 12, but they refused. All other utility companies sent us a prorated bill, how is Optimum getting away with overcharging customers? I never saw anything in writing about this cancellation policy. It states in the "Billing Information" section of the bill that you are billed each month in ADVANCE for next month’s service. I did not use the entire month and am disputing these charges. I received a call from a collection company, phone # ** on May 22, 2017 and a letter dated May 20th from CBHV on May 24th. It seems there are many complaints about Optimum and hope this issue gets resolved. Please call if you need any further information.

No internet notice page on screen. Tech diagnostic via phone contact determined modem defect. Suggested service tech come. Result cut and replaced lengthened interior plug wire by cut backing then recapping wire. P.S. The cable was NEW AND SUPPLIED BY OPTIMUM. Estimated time 5 mins. 80. Charge to recap their own new cable??? I'm not convinced that was the problem!!! Recap was window dressing for 80 charge.

Had Triple Play service for 1.5 years. They increased my cost after one year. Service ok but not great. Only good thing is no contract. Fios showed up at my door one day and made me an offer I could not refuse. Same channels, much better equipment (optimum DVR functionality is horrendous), $30 per month savings, $250 Visa card, guaranteed pricing for 2 years and finally zero cost to transfer and install everything, oh and almost forgot, faster internet.

I have been a loyal customer to them for years. They had charged me 3 times for on demand movies I did not order. Would not credit me for their error!!! First the customer service rep offered to credit me for 2 of the on demand movies I didn't order... then reneged. My bad for not checking my bills over the years. I trusted them. So no credit in any way shape or form!!! Because I didn't realize they were ripping me off and did not notice it until months later. I will take this further. I am quite certain this happens with them all the time.

Where to begin, so when the tech first installed my service, he said he was done and going to leave. I had to say "wait, but my computer is not connecting to the internet" - he blamed my wire. (worked fine with Fios hours before) So I rewired the connection and now we have intermittent internet no connectivity. It only happens on the PC so at least the WiFi is fine. I have called several times and it is not very easy to talk to someone.

I accepting a window frame of 2-5 pm so that I can become a first time customer with Optimum. They charged me $110 and said they would be here Sunday June 11, 2017. At 4:40 pm I received a call from a woman stating the technician was running late could they select the window frame of 5-8 pm. I had already been home waiting all day. I could have went grocery shopping. Been at the beach or doing something else. They are a waste of time and it is unacceptable. They need to be reprimanded somehow. What is the point of selecting a window frame a week in advance for them to be late? Now I will find a different provider to install my internet. Thanks.

I received a letter from Optimum thanking me for my years of loyalty and as a result they would increase my monthly bill by $15. I called them 3 times to cancel from the end of May until June 8th. When I finally just stayed on the phone and told them that Fios had just installed their system and that Optimum was out. The customer service representative was pissed I was cancelling and quite nasty on the phone. He told me I would have to pay for the entire month's bill, 6/1 thru 6/30 even though I would be using only 8 days of service. A couple days later I called the billing department and spoke to two representatives, they confirmed that Optimum's policy is to charge for the entire billing cycle regardless of what day you cancel. Word to the wise, if you are an Optimum customer are moving, or want to try Fios, cancel on the last day of your "billing cycle". Shame that Optimum doesn't realize how badly they are damaging their reputation.

The rates are outrageous but Optimum IO is the only game in town so no competition. They offer half the rate in other areas where customers have other choices. Also not happy with customer service. Would switch providers in a heartbeat if we could. Would not recommend under any circumstances to anyone.

I switched to Verizon last week because Optimum internet services and promises didn't work. I bought 200 MB and I was getting 50MB or less, I called many times they didn't care. Also I was paying lot more on my cable, so I switched to Verizon. When I called to cancel, they will not prorate, it's 7th of the month and they want me to pay for the whole rest of the month. They have new thing now, account managers, no supervisors and these account managers are the rudest people on earth. I never had such an experience with a company like that.

When the installation team completed hooking up my service they told me they just needed to take a picture of my check and the first months charge would be automatically applied to my account. When my a first bill arrived it showed no evidence of my check ever being received and they tacked on a late charge. I also was promised a sign on bonus of a $200 American Express gift card when I signed up in December. To this day every time I call I told just wait another month or two.

I called them to cancel my service on April 7th because I was transferring to my dad's account. Bill supposed to come as 0$ because I already pay for it time period 03/07 to 04/07. They took modem, router, and cable box when it installed on 04/07 therefore it should cancel my service that day. Now they are charging me from 04/07 to 04/18 because it did not cancel it. They said "Bill is prorated, and you disconnected on 04/18." They charge me 52$ for 10 days. The funny thing is that I did not call to disconnect on 04/18, and they said "You disconnected on 04/18." Called the customer service and they said they won't remove it, supervisor did not help. This kind of ** service they provide. I won't refer anyone to get this provider.

I was a new customer and signed up with the triple play. After reviewing my services, I called because I was now paying $30 more for the exact service with Spectrum (Unfortunately Spectrum was not available where I moved). While my past experience with cable companies was that they were willing to work with you, Optimum did not - Basically the price was the price. Refusing to pay $150/month for services I rarely used, I decided to stream and just keep the internet. Called Optimum and referenced their $39.99 Optimum 100 internet deal. The sales person assured me I would get the promo price because it was less than 2 weeks since I signed up.

Since upgrading my wifi a few months ago to the fastest package offered by Optimum I haven't had any issues. All of a sudden last week WiFi comes to a crawl after 9:30pm. So bad we just have to shut everything down and just use our phones' cellular service. It's ridiculous. The service is NOT inexpensive. I should not see packets drop at any time of the day. We've noticed a lot of work down the block from us with Optimum trucks so I HOPE they didn't drop a line or something.

Optimum has refused to remove the charge from my account for doing work inside the house, when all the work was actually done outside the house. The only time he came inside the house was to verify that there was no signal in the beginning and that there was signal after the work he DID. He DID no work inside the house. Previous work orders will demonstrate that when matched up with what is currently inside the house. I have pictures of the 2 splitters Optimum installed outside the house, including the one he added outside the house on the service call. I offered to send them the pictures of the outside splitters and they declined. I suggested that they come by to verify that the splitters are all outside the house, they declined.

Optimum Cable boxes broke four of my TVs! Three were new and 1 older... All different brands. Be very careful. It's the Samsung Box! I had their old Scientific American box on a TV that was 25 yrs old and it never broke. As soon as they forced me to switch to the Samsung Box the TV broke. I lost an LG, 2 SONYs & a Panasonic. They told me customers need to switch the box every two yrs. Why not notify customers? And you're only trading it in for a used refurbished box anyway. Optimum sucks. And the rate increases for basic are astronomical!

I'd asked for an extension due to my pay cycle. Out of work most of 2015 with very little livable income but always made sure these guys were paid. "WHY", you ask? Because they have no compassion for those who had fallen off budget due to no fault of their own and they're in it for the money. If you're late you are charged a late fee. Don't ask for it to be waived if you've already been give one waived fee in a 12-month period. I'm sure with their new corporate owners that rule of thumb is gone as well. So back to my extension - was told payment due on 21st. I asked for extension till 26th... that's 5 days right? Rep was very nice, said she'd call back. I was patient with her... waiting 1/2 hr for c/b never came - not from her. Instead they fed another robo-call thru (me thinking it was Castenda and it was robolady)... so they nailed me at the question If this is SO & SO press 3..

Called in to cancel the service on the 10th of a month, where the billing cycle starts from the 1st calendar day of a month. Optimum refused to refund for the unused 20 days of service. They changed the terms & conditions sometime in 2016 and never notified customers in a meaningful way. They said the new T&C is in the bill sent to customers, but why should customers be expected to read the T&C every time they receive a bill? Ditched them, and will never return to Optimum.

We moved here recently from California, had Comcast there (thought it was so-so), and didn't have the option to continue with them here. Optimum has been nothing but disappointing--from initial billing issues, the inability to ever get someone live on the phone unless I "trick the system" and act as a new customer, to the multiple times we lose WiFi, and have to simply unplug the cords in order to reset it. So annoying, and can't imagine the issues I would encounter if I worked from home, or was always watching TV, or trying to use the internet. I feel sorry for those folks. Again, Optimum sucks and stay clear!! Bring Comcast (never thought I'd say that) to our area!

As many have complained, I am having the same issue - being charged for a month of services even though I have disconnected the services. I disconnected on 05/04/17 and is expected to pay for the entire month of May. I will not. I have filed a complaint with the NYS AG. I suggest everyone to do the same. Here are the links to file a complaint: https://ag.ny.gov/complaint-forms, https://forms.ag.ny.gov/CIS/consumer-complaints.jsp.

Just as many have mentioned, I am being billed for an entire month even though I cancelled my service at the beginning of the month. Optimum billed me for the month of March 1-31st, when I cancelled and returned the equipment on March 7th. They pro-rated my telephone part of the bill, but not the internet and TV. They claim it is stated on the last page of the bill that I am responsible for the entire month. I have spoken to them several times and get the same answer that I am responsible for the bill. This is outrageous and something needs to be done to stop them from stealing from people. I told them one reason I signed up with them was because there was no contract and I could cancel anytime. Well they failed to mention about their billing practice. I don't know how to solve this and don't know if there is a class action suit against them, but I'd appreciate any advise on what to do now.

My bill cycle ended yesterday April 30. I called customer service today just to see if there was a promotion since I am paying too much for Internet (60 Mbps) for $74.00 and I was told that the current promotion didn't apply in my case. The current promotion is 89.99 for the 3 services. They couldn't lower my bill but they tried to sell me the 3 services for $ 125.00. Crazy. I told them that I prefer to cut my service and yes they do that but I have to pay them the next month because the bill was done already. Even though I have returned the router and modem.

Call CS due to some channels disappearing that I had for years and years, was told "Oops sorry" for most 1 or 2 said "Sorry we changed your package. If you want you need to upgrade." Then they say "I can give you a year of free DVR to ease your pain," of course I say ok. Fast forward 18 months or so I look at my auto pay history and see they started charging 15 bucks a month. After 12 months I call to complain.

THEY ARE STEALING HARD EARN MONEY FROM CUSTOMERS!! I called several time to inquire about terminating my service because of the outrageous fee which continue to increase. I was informed to cancel at any time with no fees charges because I had no contract. The representative never offered a better rate. Now Optimum is continuing to BILL me for a full month's worth of service after I told then I switched. They now offered me a deal which I refused and for 3 DAY later into the month I have to pay a full month of service... How sad that you cannot keep customers and have to rip people to survive. It was very unethical not to informed the customers about the ending deadline to cancel service and then expect them to pay for a month of service not provided. I had them for over a decade and will never use them again. I spoke with the supervisor, Omar to tried to rectify the situation, no resolution at this time.

This people are literally the worst I have ever seen. I have a 2 family house and requested the service one year ago for the first floor apartment, but it was installed in reality on the second floor. I then rented that unit to another person that also opened an account. What they did was to immediately cancelled my service just because another account was opened. They didn't call me to ask any question, didn't ask my tenant for proof of residency. My account was in good standing and there were no reason for cancellation. I had to call numerous time to find out what was going. They charged my account $180 for equipment and disconnected my service with the excuse that two accounts can't be open in the same address. Instead of them confirming with me what was going on if I moved, if there were a mistake with the address, etc. they just went ahead.

I cancelled my Optimum Triple Play on 3/22. I had previously paid my bill for the time from 3/14-4/14. I returned all my equipment on the 22nd of March at their service center in Nanuet. I explained to the customer service clerk that I was changing to FIOS and I asked how the company handled their refund since I had paid for the time up to 4/14. I was told they credit me a prorated amount after charging me for the days I used which would have been through the 22nd. Well a few days later I received an email saying my account would be credited $12 for the prorated portion of the phone part of the bill but there is no refund for the TV or Internet portion and they bill me the full month. I asked how can they be charging me for the TV and Internet when I returned the equipment and can't access these services.

I have had cable TV (Optimum) for 5+ years and I only have the basic package paying $160.00 and now they want to raise it to $175.00. Their explanation to the price increase is due to my package deal expiring. Which I think is absolutely ludicrous, why? Because they're raising the price and there haven't been any improvements made to the service. So what's the price increase for? Optimum along with all the other cable companies will soon be obsolete, because there are so many other options out there, so if they were smart they would start figuring out a way to re-invent their services. Cable TV is dead!!! I will soon be cancelling my cable service only keeping internet service. All other services like movies or sports etc. Can easily be acquired through the Internet, it’s easier than most think.

Optimum charged $80 for the faulty splitter provided by Optimum. We pay monthly fee for using Optimum devices. Optimum says it is customer responsibility and should take have taken protection plan. Before scheduling the service appointment same question was asked - if it is Optimum related there is no fee associated with it. Later after service, service charges are send to customer. It is insane.