Mediacom Cable Reviews

I am very pleased with the service I get from Mediacom. I pay for 100 mb speed cable internet and I rarely ever have any problems. MOST times I have had an issue I simply give them a call and it gets sorted out immediately. In a few cases there was an issue with my bill and both I and the customer service rep were confused as of why. In the end I have always come away satisfied. I understand that when most people fill out a review it is either a quick I love it or a long drawn out I hate it. So in all I love my experience with Mediacom thus far (9 years).

I been with Mediacom since 2004 and just switch to their internet and had lots of issues in the beginning but still had to pay bill. Even with no service. But now months later they cut my service off for $50! My service never been off and they cut it off at the pole so I have to wait for tech. The rep at Medicacom was even shock at this. She never seen this before. I know people who owes 600 dollar. Not happy.

I have Mediacom for years and I got my phone and cable through them. I get good phone service and all the channels come in good all the time. My phone service used to cut out on me from time to time. But they came in, gave me a new box, and changed out everything. Their reps were helpful as well.

I live in a senior citizens' apartment and dishes are not allowed so I went with Mediacom. There were no problems dealing with their sales team and their installers were nice. However, I'm not really satisfied with Mediacom as they raise all the time. If I could get rid of it I would, but they're the only provider in the area.

All I can tell you the technician guy was very nice. Our internet works great. Somebody forgot to connect our new box that we purchase but when we call them back they fixed the problem with reasonable time. We are very happy with their service.

I've had Mediacom for three or four years and their service has worked out well. I have certain programs I like to watch and the reception was fine.

The wireless connection to my printer has gone out 2 or 3 times and has been restored by Mediacom by resetting my wifi. This time when I called I got a young lady who abruptly snapped back at me, "We just sell you wifi, we don't fix printers" before I could even finish describing my problem. I was so furious I couldn't even think straight. Finally, I gave up trying to explain my problem over her interruptions and asked to speak to her supervisor. He immediately listened to me and reset my wifi which solved the problem. He further set up a service call since this recurs. He was great

I am with Mediacom Internet services for over a year now, start out at $52/month and at the 1st year anniversary date they increased $5 more. With this automatic annual increase I don't think I want to stay with them for long.

The customer service was very good when I would call. My experience with that was service levels better than AT&T. Once we got the new Mediacom internet service our uptime improved dramatically so I had fewer calls to customer service. I always felt like I was dealing with local people not someone in India.

Operator was able to lower my monthly rate to make it affordable for me to keep my current channels, plus upgraded my DVR to a TiVo unit, packaged in a two year contract. I like it that I can receive reception through multiple TV's without monitors at each set, paying a monthly fee on those as well. Good service.

TiVo is simple to use. Seldom have cable interruptions. Love the "whole house" TiVo. I do wish the main box wouldn't hum so loud when Tv is off. It would be perfect if I could pick each cable channel I wanted to buy instead of paying for all the unwanted channels.

Response to tech issues in timely manner after loss of service, had several issues with service over the last year and it hasn't gotten any better. Tech service does not return calls as promised. Service in general is just poor and will likely result in me changing provider.

Have needed to reset the router 5 times in the last month! Is this going to be a necessary practice to have a RELIABLE phone service??? I am familiar with Century Link! Can you get your service to be more reliable so that you do not lose my account!

The channel numbers for my mother's Digital Ready Family TV Service were all changed, and she couldn't find them. I reset the auto program and realized the channels were there, but had different numbers. She is 87 years old, and it would have been a courtesy to the customer for the company to have at least sent out instructions and a new listing of the new channel numbers.

Mediacom came 3 times to my house and never fixed any of the issues. Finally, the fourth time they got it right. I had to wait all day for them to come. I got TiVo after this experience. I am not a fan of TiVo and am not sure why I had to switch to TiVo in the first place.

I received excellent customer service at the time I placed my initial installation call & in my last 2 calls. At one point, I was without any service for 6 days. I was compensated $6. I decided to call again for 2 reasons, to request an installation charge refund & to schedule yet another service call. Stephanie was the most professional, polite & empathetic employee I have dealt with at your company. She listened & was issuing a refund for my 1st month's service. She also scheduled my 4th appointment in an attempt to be able to enjoy my service.

Tech was able to walk me through the process. Tech had me call back to ensure that the HD box was working. Box is working properly. Tech was very helpful and very helpful. Thank you for your assistance and for hiring helpful individuals.

We are enjoying our new upgrade with TiVo however we did have problems with installation. The first tech never showed. The second tech came, hooked every thing up then left and never returned to download the system. But the third tech was very polite, apologized for his coworkers and made sure every TV was up running before he left.

Not happy about the fact that we had to buy 2 packages to get the main three channels we wanted. We would like to be able to pick the channels we want and just pay for them. We also are having programs freeze up for a second and then continue. Not happy about the phone numbers appearing on the screen during the program. It's annoying.

The cable is great as long as it stays working. It gives a code of V53 OR V52. And we constantly have to reset the internet box daily for it to stay working. I've complained to where I'm tired of it. Your equipment it's bad. I will be dropping you as soon as I get into my new place

In general, the Mediacom cable service is good, with only limited service interruptions. However, the prices keep rising well above the inflation rate and fee increases never seem to stop. A good product with dependable service, but significantly overpriced -- not a good value overall.

I like most things about Mediacom except you need to do better about your equipment. I stopped using Mediacom once because I needed to replace bad equipment. I came back and already need to replace one of our TiVo and we get to wait 5 days for a new one.

I have been pleased with Mediacom Cable internet as the internet rarely goes out and if it does for maintenance, it's usually in the middle of the night. However, it seems my bill isn't the same sometimes, but not much different. Above all, I am pleased with the service.

Terrible service in general. Techs are very polite but after having over 7 different techs over a 3 year period, each tried and tried to fix things. But with constant - all day long - loss of service along with the antiquity of the DVR service and devices, this company cannot compete with the times. I gave it a 2 because at least they have a guide.

Love the company and the people that repair and help over the phone; but the prices are getting so high we may have to drop them. It would be nice if they had a package for those of us on a fixed income.

I received prompt attention at installation, excellent service on a couple of calls, and boxes to return equipment (at no cost to me) when we moved to a location without Mediacom present. I would still be using them if I could!

I have always had excellent service with Mediacom, I highly recommend it to everyone. When I had a problem, a tech was sent immediately to get it repaired. I enjoy the service and the fact that I am important to their business. Thank you Mediacom for the excellent service you give.

Outage of all services. They came to my house after 4 days and discovered that the problem was not at my house but the line across the street. They fixed the problem and it went back out 30 minutes later. I called again and it took until the next Wednesday, four more days to get the problem fixed. That is entirely too long to not get a problem fixed.

I do not feel I should pay an install fee for you to upgrade an out of date modem that I already pay monthly for. The rate I pay for Mediacom Internet is more than enough to warrant having up to date equipment provided.

I've had continuous internet issues, however overall I'm happy with the service. TV has been intermittent at times and ask you a few service calls and has been rectified. Customer service has always been friendly and try to help. I would recommend Mediacom to others.

I wish they would fix the outages on Audiss Road in Milton, FL. Told its the box on the line here. Is set to cut off when heats up to high. Told they had it set to low and that's why it keeps going out. We cant watch a whole movie without it cutting out and back in. My neighbor is having same problem too. Mornings are the worse so I don't understand why it's a temperature thing in the box. For the price we pay for cable, you should maybe change out the bad boxes people are complaining about.

We love the On Demand feature and the promotions. The price is decent. One thing I can't stand though is the inability to view Amazon Prime Video. I subscribe to Netflix and Prime but can only watch Netflix through Mediacom. The internet is great too. I don't use a home phone so it would be nice to not have that included with my bundle.

I returned back from Florida on April 14th. My internet just got fixed on May 1st. All the repair people were very nice but took them way too long to fix. Part of it was between the lineman and the repairmen. Also it took too long for appts. When I called they would schedule my appt a week out. I must have stayed at home waiting on repairmen 5 times with a time span of 4-6 hour wait. I have had Mediacom for many years and never this long to fix. Now I am waiting on someone to bury the cable. They had to replace it and it is laying across my yard and said another crew would come to bury it in a week or two. Happy to have Internet, but not happy with the waiting time. I feel you owe me refund for my inconvenience and extra expense I had to increase my data with my telephone carrier. Cost me $20.00 to increase my data plan.

I was pleased with the service that I received from Mediacom. They made sure that I understood how to connect the HD boxes and they made sure that I got the right service. Only thing I found wrong was when they dispatched a contractor to install my service.

Corey is great and always makes sure I am 100% operable and all needs covered. He is always punctual and calls to give a heads up on his schedule. I trust him like a member of the family. Please thank Corey for his outstanding service.

When the internet was first installed here, later that night I had to call customer service because it stopped working. After several months of calls and complaints, and many many service techs, coming to the house to fix the problem, it started to work somewhat. I just got tired of calling in, so I just stopped. It's been OK for most of this past month, I'm hoping it will continue to improve. ;)

Very expensive for just Internet. Service goes in and out at random times and it doesn't seem like customer service cares if they keep your business or not. When Internet is working, is great! But again, it's more expensive than other options.

I have had issues with the internet and connectivity during times high usage. I need a certain speed maintained and I am constantly being disconnected during time of high usage. This has been a constant problem for over two years. Your technical staff has indicated the problem is fixable, yet the same technician keeps coming to the house and he professes no knowledge of how he can fix the problem. There is an obvious disconnect between your technical people and the staff in the field.

Once the cable to the house was replaced the service has been excellent. I work from home and the internet strength and connection is vital to my ability to work. I love the reliability of the service. The customer service has been exceptional. Thank you.

I have had Mediacom since I built my home in Ocean Pines in 1995 and no complaints. I turn the TV on and it works, that's all I ask for. I shut it down in the fall when we close up the house and on a couple of occasions there were issues getting it started again, somebody didn't make a connection right or missed one requiring another visit but other than that it's fine.

It's been great, but lately I needed to cancel my phone service and since then my internet speed has decreased. Usually my speed has been great, but with how slow it's been going some of my pages won't load.

Multiple times we have called to have our Internet serviced because the WiFi would completely stop working. And every time the very next day the Internet would stop working altogether. We are about to disconnect altogether. One more try is what we're going to give. Then disconnect.

Mediacom was cheaper than other cable internet companies in our area. We bundled everything - phone, internet and TV and the lady that came out was awesome. She worked and had the patience. I'm very happy with the quality of service I get.

Mediacom is the only one around in our area and I have no problems with their sales team. They were very pleasant. It was a little slow getting what I ordered here but that's business. Then, the guy came out and he was on time for the date I said. He installed the cable, ran my TV through and it was nice and pleasant. The service has been fine, so far, other than when it goes out from the weather but no one can't help that. Also, the cost goes up quite a bit quite often. I used to pay $50 and now, it's $90, almost a $100. But it's the same thing and there's nothing different and better. The shows are worse, as a matter of fact, but it's the programming's fault. But overall, I've had very pleasant experience with Mediacom.

When Mediacom is working correctly, they are a pretty excellent company. I have been without internet service about 75% of the time over the past few weeks due to an issue outside of our residence. They have been reluctant to try and resolve the issue, even skipping appointments whenever they feel like it. As you may know, an appointment means time off of work, loss of pay, even if it's a vacation day there is value lost. I typically wouldn't complain, but during the last service call there were two techs, and a supervisor, and service was even worse for the next 7 days, leading up to today where they just didn't show up. I'd really like to see a change in management here.

We've been with Mediacom for 12 years now. They came and installed our cable TV, told us how to work it, and everything worked out fine. We're contented with our cable. When we wanna watch TV, we turn it on and watch what we want and always get a good picture. We can get the Pella station on Network 2 and we like to watch that on Sundays. They have something special once in a while. We can’t get that with Dish. However, we’re not up to date on a lot of the other networks.

While I can't really say I am unhappy though I probably am but I am very disappointed. When I was sold the package over the phone I shared that I had 250 channels with DISH. I was assured that I would have 200 with Mediacom with the package that I was being offered. Well, I do have 200 channels as long as you count the duplicate channels from regular definition and HD. With DISH I had 250 DIFFERENT channels not 100 merely doubled. As far as I am concerned that was deceptive marketing as the package was offered. What I was described I did not receive.

I've used Mediacom for years and they have fell to the wayside now when it comes to maintaining a reliable service. I have the Tivo, Internet and phone package. And for the past three months I've had horrible Internet connection. It constantly drops many times in one day. As a matter of fact it's down as I write this review. I solely do business with them for the high-speed Internet, but as of late it is a major letdown. I have called them way too many times to try and get my problem fixed over the last two months and they still haven't fixed it.

I've always had Mediacom services for basic cable. I'm 90 years old, so I spend a lot of time watching television and I enjoy lots of television. I've had good luck whenever I've called about problems and the reps have been very good. The cable service was very good. The tech came here one day and he had to fix something, but otherwise, they can usually do it over the phone. I've had Mediacom for a long time, but I was always satisfied because I never had any complaints. Overall, it's been very good with them.

I've had Mediacom cable internet now for a couple of years. The link speed is very inconsistent. I've inquired as to the reasons for this and a tech is sent. I'm told the issue is resolved only to have the same links speed fluctuation occur again. I have conducted my own third party speed tests and avg. 1.4mbps, but that's not what I'm paying for. It is frustrating, especially with children in college with several online classes. Their success depends upon this service functioning as per the contracted agreement. I am of the opinion that Mediacom is in violation and in breach if of said agreement. I have scheduled for a tech to visit Thursday tomorrow in the hope that a final resolution to this ongoing problem can occur. It's up to you Mediacom!

Years ago we had internet service with Mediacom, MCHSI. It was fast & reliable. It got very expensive so we moved on. In December we decided to bundle phone, TV & internet at a very good price. First, they didn't send all the equipment for install so we had to have two appointments for that. Next, we started having multiple outages on all three services. Multiple calls for fixes so lots of time on the phone & on hold. The first repair tech that visited made some wiring changes, blaming the install guy. The second tech installed a new modem. More outages with brand new wiring from the box, brand new wiring in the house, and brand new equipment.

We had Mediacom a long time and have all three services, the TV, internet and the landline. We watch a lot of TV but we don't do much internet except when our grandkids or somebody comes. We use the landline all the time and we need if for the medical alert button. If we have a problem, I call their 800 number and it's pretty easy to get it resolved. Their people are all knowledgeable and have done okay. However, they used to have a technician we asked them not to send because he was unhelpful and he was sharp with us. We asked a lot of questions and we have to be repeated to do this and that and he wasn't as friendly as he could have been. But other than that, we've had a good success with Mediacom over the years. I'm happy with Mediacom and have no complaints.

Many trips to get the speed of the internet up... still not up to the 100 speed I am paying for. Telephone line kept dropping and when my dr. called said no service. Hopefully the tech got it working right now.

Mediacom is the only choice available on Ono Island where I live. The sales team helped me get the stuff that I needed and the service department is wonderful. I was having trouble with my main TV and they came out and fixed it. They usually need about a four-day notice on service calls and I was grateful the service tech got there and did what he needed to do. He was spot on. I'm very non-technical and can't fix stuff myself, so I appreciate it when they come out whenever I need them. Mediacom is a great company and I enjoy working with everybody.

I have previously had service with Mediacom. I was disconnected for nonpayment because I refused to pay them for a service I wasn't getting. My cable box was about as big and old as an 80s VCR. Repeated calls to replace. Even the technician made fun of it. Said the box I was paying for was a lot better quality. Never received. The Wi-Fi. That was another joke in itself. My kids called it "Walmart Wi-Fi." Service out 50-60% of the time. Fortunately, we had a neighbor with an open guest connection that she let us use. Ridiculous, right? $125 some odd dollars a month for absolute garbage. The technician called and said she was coming to disconnect. Please come get your stuff, I'm done with this company!

I'm in a small community and Mediacom is the available service here. I told them I wanted cable and they brought them out and installed it. And that's been years ago. Since I'm pretty much just a TV watcher, I have their enhance HD cable program. When I had some difficulties and outages, I called Mediacom and they always responded promptly. Mediacom is what I expected and I'm happy with it.

I live in a big high-rise and it belongs to the city and we can only get Mediacom here. When you call them and something’s wrong, they come and fix it. They don’t pressure you to buy something. I’ve got my landline phone hooked up with them since I moved here and I don’t have any trouble with my phone. I watch a lot of stuff on it, and get 100 and some odd channels. They really do a good job and I really like them. I’m very satisfied.

Mediacom's cable tv service is good and the reception is clear. But the price is too high and nothing on there is interesting to me for the price. There's nothing to watch half the time and there are lots of crazy stuff. I sit down at 6:00 o’clock at night to watch and sometimes, there's something on to watch, but sometimes there's none.

I have called multiple times over the last year for my 90 yr old mother who lives alone. Just called again today and they are sending "another" tech out to her home??? Her phone and internet are intermittent and not reliable. They have done things several times over the last year and always say it is fixed however, it continues to do the same thing. Internet works off and on and when you call her on landline you often get a message that says "The party you are calling is not available". You would think after a year someone could find a fix. I am worried she will have an emergency and won't be able to call for help. Seems extremely unacceptable to pay for a service that only works 1/2 time, but you are at their mercy while the monthly bill continues to gouge her.

Mediacom is the only company we have over here and their sales reps were fine. They got straight to the point and did their job. We got a bundle with the phone and cable added from them. Then, the installers went here and I had a little issue starting off with the bundle itself. But those issues were solved and after that it was fine. Everything's been good and working. Also, I feel great about the service. I'm very satisfied and I recommend them to anybody.

In Diamondhead, I had Cable One for 10 years but before hurricane Katrina, I had Mediacom in Bay Saint Louis for 10 or more years. I got equal time using the two of them and I had excellent results with Mediacom and prefer it over Cable One. I moved back to Bay Saint Louis and it came down to choosing Dish Network or Mediacom and it was a no-brainer. The sales representative of Mediacom was also super friendly, sweet and helpful. Her name is Paula and she's been working there for a while. I had to bring back a remote control and she gave me another one. She went above and beyond the call of duty.

I have been with Mediacom since 1995. I currently have their cable services. My bill had gone up so high and called them not very long ago. Then they reduced it down so, I was happy and satisfied. Our cable service in general is very good. There was one time when it was out for three days and I called them. They were supposed to reimburse me for a couple of days and it didn't happen. But then, I'm not going to worry that much about it. I’m satisfied with Mediacom.

I am disconnecting due to the amount of just internet, we are doing without internet right now. My husband turned in all the equipment we have for you on April 10, 2017. So I don't think I will owe you anymore at this time. I would like to thank you for your service since I have been with the company since 1987.

I live in a complex and we have a Bolt account with Mediacom. My phone is hooked up with my TV and it's been pretty good, but sometimes my phone will go out and I don't like that because I have SafeLink. I spoke to someone from Mediacom and they came and gave me a new box one time and it works. Other than that, I like the quality of service and I would recommend it.

Sometimes it’s hard to get on the internet, but the cable is fine and I get to watch good movies. It's the first time I’ve done business with Mediacom and I’m satisfied.

I was very impressed with the technician that installed our service. He seemed to be very knowledgeable about everything except setting up our e-mail however customer service helped with that. There were problems with one of the two boxes but he didn't leave until the problem was solved. He even came back later just to make sure we were happy. We are now having issues with the modem so we will see where that ends up. As of now, we are very happy.

Mediacom has a good location and they’re handy. I have their internet service for 4 years. I’ve been using it to chat mostly. I also look up information on vehicles and all and I go Craigslist. Quality of service has been fine. They have done an update and they sent me a box to put in but I don't know anything about putting it in and messing with that. I will be talking to some of the service guys when I see one of them down the road and they would tell me how to hook it up.

I have had Mediacom for over 2 years and I have been having major problems for the past year. We have been having problems with our TV and Internet. The cable tech has been to my house at least 6 times to try to solve the issue. They would give us a time frame when they would show up and they would never show. The Internet is terrible and we pay good money for the faster kind. It's always cutting in and out, the TV stops working at night, it terrible. As of now they ran a new cable from the outside box to the house and I have the same issue, I've been talking to my neighbors about it and they're saying they have the same issue.

We have been with Mediacom since we had TV after we moved here in '61. We have their cable service and their installers have all been very nice. We're very satisfied with Mediacom that's why we'd stayed with them for so long. I would recommend them to anyone.

Mediacom, thank you so much for such great service. I have just moved to a new house where I won't be able to have your service and I am really going to miss you! Becky in the office has been wonderful and helpful and so is the manager that she works for. I recommend your service to all the people I meet.

The internet service provided is very poor. Main input signal is lost going to modem multiple times per day. I've had the same service for 4 years. Within the last 6 months my monthly charges have gone from $145 to $192 per month. I feel like I am being gouged.

Mediacom is the only one I can use down here. I live in an apartment and am not allowed to have a satellite. The sales team were very nice to me and the installation was great. I watch TV with their service and speed is fine. I’m satisfied with what Mediacom has done for me.

Absolutely the worst customer service ever!! Lived in this location for two and a half years and have to call because the cable is out constantly!!! And when I call in treated to say the least poorly. For the record have owned my own business for over 30 years cannot believe that Mediacom can still be in business. Also I have never wrote a review before this one! Completely unsatisfied!!!

I've had Mediacom for about 30 years. I've recently called them because I was putting it on vacation. They cut the charges down from around $100 to about six or seven for a minimum of two months. Somewhere along the line we went to the HD and that was a work in progress of several phone calls and trips out here, but we finally got it to work satisfactory. And every so often, I call Mediacom and somebody will give me a discount for six months. That's a pain in the rear because if you don't remember when the six months are up, then it goes back to their excessively high price. I don't see why that once you start that six months discount, it can't be continued automatically. And sometimes it takes 15 to 20 minutes before somebody answers. And for what they're selling me, it's overpriced. So what I should do is check out dishes and make a comparison on the service and the cost.

Phone is the worst of all. It just quits. The internet goes offline occasionally. I have complained but serviceman called and on his way...but told him it was working now. He said since working, he might have to charge me $70 for service call. I cancelled the order.

I have had the TiVo service for several months now and I pay considerable amount of money for my cable and Internet however I am still having the same issues and having to call back to have the same problem resolved over and over again. Since this is the most modern package Mediacom has to offer I am still somewhat dissatisfied with the inability of the service to remain functional. It is also troublesome that it takes such a long time for Mediacom to respond with a service request usually ranging from 1 to 2 weeks before you can get a technician to get to your house. I will give them credit for prorating my bill during the downtime but the customer service that you get when you call technical support is somewhat mediocre at best. The usual response is to power down the router and then power down the cable box which has resolve the issue at times but usually I end up with the technician roughly 1 to 2 weeks after that does not work.

We’ve been with Mediacom for many years. About a year ago, we had problems where the picture would break down. But each time I call, they'd come out and replace things. A lot of people at this area are having the same problems and they stuck with it until everything worked normal. Plus, they gave us credits for the days that it wasn’t working right because it was affecting the computer too. Everybody’s been really nice, helpful and willing to work with me if a problem ever comes up. If somebody was doing something in a tablet and it would affect the computer usage and I was unaware of it, they would fix the problem and not charge me for it. So, that helped out a lot.

I am impressed by the company response to my problem. Cody from Mediacom Total Care took charge of the issue and kept me informed as to what was being done to resolve the internet problem. What was good in this case is that Cody showed the very personal side of things in that he called me directly on my home phone to detail progress. Finally I had a focal point from the company, something that had been lacking before. The issue has been resolved to my satisfaction and in appreciation of my business Mediacom has given me an excellent rate for the upcoming year for Cable TV, Phone and Internet service. Thank you Cody for restoring my faith in Mediacom

So far I'm satisfied with Mediacom, my main complaint is the channel layout. For example, all HBO channels should be listed together and all Showtime listed together and so forth with the premium channels. To have to jump around to find my premium channels is an unnecessary inconvenience.

Installation. Did not show us how to use the remote. Did not show us how to identify our favorite shows, remove or add favorites. The installer was polite and was careful about not tracking dirt into the house. He was polite. Wish there was a manual for using the remote.

My response is twofold. Customer service and responsiveness has been excellent. Results, not so much. After two service calls and a new modem, internet connection is still slow (dropped movies, spotty connection to remote printer, internet goes down frequently and cannot always make full use of Tivo option). If I had another option I would change in a heartbeat.

We were impressed with the level of customer service we received in response to our concerns!

John handled the problem we were having with great focus and understanding. His follow up was much appreciated. The tech who came out to repair the TiVo box was professional and thorough. Overall very pleased with the service both on the phone and in-person

I have been having trouble with my email (Outlook Express) and have missed a lot of correspondence the last few weeks. My MCHSI acct which I am required to have by you has been listed as primary on a few sites and I have been unable to access it no matter what I did. I called around March 28th or so and was told "THIS IS NOT OUR PROBLEM." The technician did not even want to verify servers or anything to do with the acct. I was very frustrated. A good friend and IT specialist tried in vain using every setting suggested by Mediacom's website and still nothing.

Upgrades in system aren't always a good thing! I've been with Mediacom over ten years. They have grown to accommodate the growing community. With every upgrade I endure outages, show interruptions and poor Internet quality. I have been given a credit once! Formats are changed making it hard to find channels so many simply weren't watched for over a year because we couldn't figure out how to find them anymore. It should never be that hard! Honestly I think it is very overpriced for what we are getting.

I had a good experience with Mediacom. My only complaint is when you need service sometimes it takes a week or more to get an appointment. We also had an am appointment, they didn't show up till 3pm, saying we have an all day appointment. I wasn't happy with that. Other than service appointments, we have been very happy with Mediacom.

I am sorry about the previous review, but I had just come out of bad customer service issues with our previous service provider. So, as a first impression dealing with Mediacom, I was very upset. But, I must say, Mediacom has been doing their best to resolve my issues. I do appreciate it. And, I do thank you. I work in a customer service oriented business. So, I am pretty sensitive to it. I am happy now, and I look forward to a happier future with Mediacom.

Our Mediacom has been around for a while. We just watch TV with it. Installation was okay. I had some trouble with it for a while but they got it fixed. I had called their technician a couple of times, and they came. However when I call, their reps would say “I’ll be right back”, then they'd put me on hold. A couple of times, they never come back. But some other times they’re decent.

I recently decided to add a VOIP phone. I thought I was getting a line with absolutely no bells and whistles. One day I noticed that the phone I was using had a blinking light and a truncated dial tone that indicated I had a voicemail. I called one of the support numbers I had saved in my cell phone and immediately got a technician. I described the problem I was having, letting him know that I didn't know how to access my voicemail account.

Mediacom is an unreliable cable system and is very costly for the poor service. For example, the signal to the modem is disrupted frequently enough that I get a loss of connection email from my thermostat which I rely upon to remotely control the temperature in the house. Also, after being gone on travel for a while, sometimes I have to call Mediacom to reset the system. And sometimes the signal goes out while I'm watching TV.

He was in and out in 30 minutes - what can I say. Your crew is great - responsive, cordial and efficient. You guys are great. The only thing I can say is he didn't shut the front door!!! Friend would definitely recommend to a friend. The first installation was great as well. This was a mini Tivo added to a bedroom.

Upgrade to TiVo. Agent on phone was polite, professional, and accommodating. Installer was on time, knowledgeable, and courteous. He walked me thru TiVo remote, answered my questions, and was very professional. Both are good representatives of Mediacom. I've been a customer since 2006, and before that after a brief unpleasant encounter with a satellite!

Initially I had a bad modem and my phone would not work as installed. Was told it would take a day to get the phone switched. A day later, the phone was not working. Called Mediacom. Being unable to assess the problem over the phone, a technician came out and resolved the problem by replacing the modem.

The day installer came he could not get On Demand to work. He told me it might take 24 hours to upload. Three weeks later at 3pm on a Saturday (only time available) another installer came. He said the signal was great but that a huge amount of modems came in not working. That I would be put on a list, when the new ones came in it would be replaced. He reminded me this is a "bonus" from Mediacom and I don't pay for it. :) Well last week, another three weeks my on demand is up and running, using that equipment that was bad!! No call from anyone. No knock on the door with a new modem! I was not told the truth from 2 of the people who work for your contracted company. Shame on them, and yes it does reflect on your customer service. PLEASE DO NOT CALL ME.

I like my cable, do not like the format in my iPad. I had COX in Arizona and could watch all my channels in the cable app. Now I have to get an app for every single channel and can't watch live on most of them.

AJ was very professional and made sure the problem (INTERNET WAS NOT WORKING) was taken care of before he left. Very satisfied with the service. This go around it just took a while to get someone out here. I depend on my computer several hours a day.

Very good customer service and repairs. Appreciated the last repair man out here. A very professional and considerate person. The only complaint has been a few times when the service goes out. It happened last Sat almost all day. Otherwise we are very satisfied with the price and customer service so far.

6 months ago I was losing patience with Mediacom. After over a year's complaining and your sending repair people to my property my picture on all channels kept pixelating on all TV's. On more than one occasion, one of your contract employees pointed fingers at ME for the problem but I knew better. The final call was made to find the problem, and THAT yielded results and your technician found a nearly chewed through cable outside!!! I was ready to contact your competitor, IMON, for my cable business... But he saved the day and my sanity. And, now as a recent retiree and on fixed income, I contacted customer support and asked what, if anything, could be done to reduce the $200 per month. And she responded quite favorably which I appreciated very much. And my cable service continues to be perfect, but now, they need to return and bury the bright orange cable snaking through our woods!!!

We've had Mediacom a little over a year and had to replace our modem and main box already. Sometimes in the morning when you first turn on the TV, the box has frozen on the channel that it's on and it takes 30 minutes to begin working. Whenever watching HD channels, there is a 'sound gap' about every 2 to 3 minutes. Sometimes more, sometimes less. This happens on live TV and on recordings. We've called for service on these two issues and all that we are told to do is restart the machine or they reset it from their end. We have no issues for about 3 to 5 days and then the problem comes back. We know in our area, we are getting the refurbed equipment and I kind of figured for new customers at least, we would get the new equipment to ensure our satisfaction with the company in hopes that we will stay customers.

It was really easy to add TiVo to our services. Everyone was friendly and the tech that came out to set it up was great. He was knowledgeable and friendly. He did not hesitate to answer our questions or show us how to use TiVo.

All was well with the call but I was to get one year free with starz, Hbo and 3 other movie channels. I was getting Starz already but now I can't even get Starz. I tried to call but nothing listed under call number 1 or 2 or 3 etc.

I missed the memo about the frequency changes and the channels being redirected. I was not calibrating the television properly. I work through the day so could not do the testing over the phone instruction method. The repairman was knowledgeable, courteous, and efficient.

Decent service, not great customer service on the phone, but the technicians I had come to my house were very up front and honest even if it wasn't what I wanted to hear. Steve I believe his name was awesome! He was able to answer my questions before he even looked at my equipment. If there were other companies to choose from in my area, I probably would have gone with someone else.

For this last month I was close to drop Mediacom due to their lack of communication. I was out services for almost a month and then when they fixed that yes now I don't have services in my bedroom. It's going on two weeks now. They are supposed to come Wednesday around 1:00/5:00. Please get more guys or do something please.

I was having a problem utilizing my maximum internet download speed. When the technician came out, I realized my laptop's internet card was over-rated at 1000 Mbps, and I needed to get a gigabit network adapter. My internet works upwards of 260 Mbps now.

Punctual physical service, reasonable wait times if they happen for customer phone support (went straight through 4 out of 5 of the calls). Setup serviceman was local, friendly, knowledgeable, and careful. Had no worries of serviceman being weird or conniving. Was a trustworthy guy with great knowledge, great attitude, and went above and beyond to make sure we were set up.

It took 2.5 years to get the cable buried. That was too long! My neighbors were not happy about it and neither were we. Then we were not informed you were doing it that day and we were not home. I don't consider that good service.

The company installing my neighbors fence managed to cut the underground internet cable when they dug the post holes. Within three hours a Mediacom representative was at our home, had a new line hooked up, and service was restored. I anticipated next day service, but was pleasantly surprised by the quick reconnect.

Super expensive for what I get. Trouble from day one with cutting out, buffering, was told I needed their modem (more money) and upgrade my speed (more money) and still have issues. I spent less for internet & TV with last carrier but this town only offers Mediacom.

I'm concerned about the channels we get, first I have cable ready TV's and they don't pick up the cable channels I'm supposed to get. I keep getting the same song and dance about blame the TV maker not us. I also don't like having to pay for the religious channels and I don't watch them. I would like to see an ala carte system.

We have been having consistent problem with phone and internet modem dropping out. Called for service call and technician quickly corrected problem with a temporary fix. That has worked since he left. He said he would schedule a future service call to run some new cable outside to permanently correct the signal problem. Thanks Mediacom.

I think the cost is way more than it should be. I would like to see them lower their rates at least for the TV part of the billing. So many channels not worth watching. A better package would be nice where you could pick the channels you watch the most.

I would like to see better grouping of channel genres. Lump all the kids channels together and all sports. Also. If I have HD channels give me the option of hiding the standard ones and only show the channels I receive. Not the ones you want me to try to watch but have to call and subscribe to. Doesn't work for me. I don't bite on the catering to the frustration of a customer.

Everything from the start was bad. You guy couldn't make your appointment 4 different times. Brought me the wrong boxes. My bill is messed up and won't fix it because the landline I have from you guys keeps getting all static. Was promised channels that I don't have yet and still getting charged. I plan on canceling at the end of this billing cycle.

The customer service agents are extremely helpful and kind. The inability of the infrastructure to follow through on the promise of gigabit speeds is pretty disappointing. I pay an extra 20$/mo to get gigabit speeds, but I only ever manage 250mbps.

Mediacom's service is horrible... The resolution of the problems is horrible... I've had an internet issue since it was installed. Everyone I talk to someone or have a tech come out nothing's ever wrong... I'm just calling to waste Mediacom's time it seems like... When it works it's good but that's rare for me... Feel free to call me about this. I would love to get the issue resolved.

The first Mediacom technician who came out didn't do his job right. I had to call again and have another technician come out. Now, there are still some times when their cable messes up. Other than that, everything is working fine. I got cable so I could get clearly the channel that I like. However, I was upset that they got rid of that channel and put something else on. And so, I called them and told them about it.

Mediacom is the only internet and cable I can use out there. The sales representatives when they were out here were polite. I had a little bit of trouble a couple of weeks ago but they’ve corrected it and so far, so good.

Mediacom tried very hard to solve the problems associated with slow wireless speeds. I was disappoint in the beginning but they came through and persisted to solve the problem. I have amended my review from poor to very good.

I’ve lived in Catlin, IN and Mediacom's service was excellent. I've also lived in Ashcom, Eureka and Metamora, Illinois and it was good. However, I lived over here in Watseka, Illinois and it’s not as good as it is in the big city. There's a lot more of off and on here for three years that I’ve been here than the 13 years I lived over at Metamora. So I accept that because I was originally from Ashcom, Illinois with 800 people, so I’m not complaining either. But this gentleman that came over to hook me up and did everything for me was excellent. I couldn’t ask for a nicer young gentleman. He told me if I need anything looked at since I just moved in, he can do that for me.

I would take Mediacom hands down because I've dealt with the other ones and they totally have it. I have their cable service and quality of service is great. I've used their service before and then I ran out of employment and money. I got a past due balance to pay them today. I got no problem with them. They have the best service in town because, if the wind is blowing or it's snowing, or raining too hard, their service is not interrupted. The installers did a good job and took them probably 45 minutes. I'm happy with Mediacom.

Mediacom is the only provider in town besides DirecTV. I've been with them since they came out and was called TeleCable. I have their cable and during the installation, the guy who came by and did all that wasn’t really experienced enough to do it right. We got cables running up and down the wall. But we dealt with it and so far the service has been excellent. They don’t harass me about bills and we're enjoying it. They're a little high and they raise the taxes up a little bit, but if you want the service, you pay for it. We're both on disability so we have TVs in every room. If we feel like we want to watch something, we order it with a remote. The channel quality is good. We get the channels we want and no interference. There's not so much interruptions like satellite difficulty. The only thing I had trouble with was it would beep certain hours of the night interfering with the picture.

I lived in Ankeny for about ten years and had Mediacom for cable/internet, and had very few issues. That being said we moved to Des Moines, and it is a very different story indeed. I would say in the ten years we have lived in our current location Mediacom has been out here at least 4-5 times a year. The service is just horrendous, and every time we have to wait a week and take half a day off work to get it fixed. This is if the first tech even fixes it. Often they have to escalate it to a tier 2 tech, and then it's another week and another half day off work. It really sucks because there is no viable alternative to their internet at this point. I feel trapped and abused, and it makes me furious to hear them say, "We appreciate your business," because clearly they don't.

Mediacom is the only provider in Cadiz. Right now, I'm using them for basic cable TV channels. I had Family channel but I had to cut it back because I’m elderly and I live on a fixed income. The quality of the service and my experience with them have been great.

Had a waiting problem getting same telephone number released from Frontier. Now Mediacom is working to find out why my daughter cannot call my landline and I cannot send her emails, they keep me advised that they are working to find the problem.

I am so fed up with this company but they are the only providers in my area for data. I have been with them since my first home in 1999. It all started in summer of 2015 when my modem went out. I made a service call to Mediacom but it was a week out. I had the modem for several years and realized I had paid for it (rental fees) 2 or 3 times over. I figured I could run to the local electronics store and solve the issue that day and not have to make the rental payment anymore. I called Mediacom to cancel the appointment and received suggestions on the proper modem to purchase.

With my previous provider, I couldn't get my internet in very well and I was losing television. I would lose service every time it would rain. I switched to Mediacom and so far, it's been good with them except that I'm not too happy with them on my house phone which still goes out when it rains. I thought they would be the one to fix it but they told me I'd have to have it rewired. I don't understand why they can't just wire into my phone. Also, I wasn't too happy that my prices went back up. But other than those, I'm satisfied. We don't lose reception very often. It’ll go off, but usually it's trouble on the line somewhere like somebody knocked the line down.

Nice to know the mediacom guys and gals here listen to the customers, the issues in my area are stable for now, and i finally feel as if the problems i have been having with customer service over the last year were heard and taken seriously, thankyou.

I've had Mediacom's service now for three months. However, they didn't provide me with a guide to the program listings here. There's not one screen that I could find and it's impossible to get them to answer the phone. All I get are recordings and voicemails and no return calls. The customer service has some problems. I'd still like to know the channel listing. I look in the paper to try to find it. I also went on the internet and see if Mediacom had printed out the schedule for Springfield, Missouri which they haven't anywhere on the internet that I could find. The one in the Springfield news leader doesn't match up with the channels that we have here in our building so it's impossible to follow that.

So my son's father, whom I'm no longer with thought he could win my son over by ordering cable and internet for our son because he does nothing else. Well come to find out he used my debit card to pay 160 dollars down. At first I wasn't aware and thought it was nice of him to do that. Then I go to the bank that Friday and see what he had done. That Saturday a rep called to tell me that the installers would be there that Tues and I cancelled and told him I hadn't ordered the service and the person who did doesn't live with me. He said the refund would be processed right away.

I once went with another company, but I realized it just wasn't something I cared for so I went back to Mediacom. I like Mediacom and their people. The installation was real simple, too. If I didn't have the box, they'd just come in. I would make an appointment, and just be here when they're here and I never had a problem. With Mediacom, I can watch my local news and the morning stations. Also, there's always good movies on USA or all those stations. I don't even feel I have to go to HBO, unless I really want to. There's always a wide variety of channels and I can always add if I think I can afford it. The people there are always really nice and friendly. A couple of times I've had to ask them to work with me on my bill and that went good. I get disability and I'm on a limited income so as that comes along I know I can pay what I can pay and then I can catch it up the next month.

We have been having issues with our internet for years. I have had techs here regularly and they say they can never find a problem. I started to log test results using speed test and am even more disappointed. I pay for 100 mbs internet. Whenever the tech is here and for 2 days following I get upload speeds well above the 100 mbs.

Mediacom's sales team was fine. I didn't have any problems with them. They had a special on the internet and cable so the price is reasonable. I got the basic services. Installation was simple and I have no complaints. They delivered what they promised to deliver. I watch television for the news mostly and I use the internet for everything.

The industry lacks controls. I went with the lowest cost program and the price keeps going up and the programs lack improvement. Where I live the choices are limited.

We are very happy with Media Com's response and intend to stay with them for the foreseeable future.

I have TV and an internet service with Mediacom. I recently moved so the installation was done again. The installers were quick and stayed for a while to see that it's working. We've had Mediacom as long as we've had TV and I haven't had any problems with them.

I've had Mediacom for lots and lots of years. They're a little expensive now and they raise my bill every time it's due. It has been going up every month. I'll talk to them and if they don't give me a good explanation I might change to a different company. But I like their internet because it doesn't go out with distance and when the wind blows or when it rains. I haven't had problems with outages. That's one reason I've stayed with them so long. I'm satisfied with everything except for the bills. Also, I had good experiences with their customer service reps. They're helpful and fix whatever I need to call about. I use it every day. That's all I do, sit and watch TV when I'm not at work. It's on except when I'm sleeping or down to work. One time, because I work all weekend, I didn't get to watch my show. I called them and it was on the next day. I was really happy about that.

I am mostly satisfied and happy with what I get from Mediacom. There's always room for improvement. Their technicians have always been professional, accommodating, and polite. There was once or twice someone who had like a chip on his shoulder, but after he left I thought he must have been having a bad day. I have problems off and on with the TV or with my phone, but I can usually call and eventually get it resolved. However, my phone problems have come often, and when I get up in the morning and I don't have a dial tone for a while. I have mentioned it to Mediacom and they have been out and resolved it, but it's still an intermittent thing. Sometimes I couldn't get through to them because they said they were experiencing more calls. I don't even get the automated stuff, and I have a vision problem so I don't see well when they ask to punch in numbers. I try to wait until they say something about pressing "0" to reach an operator.

I files a case with the BBB and after talking yet again to a manager at Mediacom looks like we have the issue resolved. I have an email saying the mark will be removed from my credit record. Now I wait and see if they do it.

Be careful when you agree to a package. When they install it you will find that it did not have what you asked for them to have on it. I signed up for internet and cable. Told them I needed WIFI and the fastest internet they had. When they installed it, they didn't give me WIFI. It is going to cost me $3.95/month more. Then when they installed the cable TV, they didn't give me the channels that I requested. All I got was the basic channels. When I called them they said it was going to cost me $50 more per month!!! I then called and canceled my cable and went to just internet and AGAIN told them that I had to have WIFI and after they changed it, I don't have WIFI. They are charging me an extra $3.95 per month.

I would rate the overall service we've had over the many years we've been Mediacom customers as poor. Numerous times when we've had service issues, signal issues, etc. we either get a tech that is complacent or seemingly unknowledgeable about the problem, or they can't find the problem. The cable box outside is uncovered most of the time and after repeated notifications by me remains the same. The cable in the ground coming to the house is uncovered in many spots due to erosion and I believe not burying it deep enough to begin with. The services provided seem to continually become less yet the price either stays the same or increases. Why then, you may ask, do we remain customers of Mediacom? Good question. I hope to remedy that very soon. The problem is that all the local cable companies are not much better. It's quite a racket you people have going. So I am continuing to search for better options. Hope to find one soon.

I was told when Mediacom installed cable/etc, that the cable outside would be buried within 2-3 weeks. The initial install was done on Jan 5. When is the cable going to be buried? I had other issues along the way which I have call customer support. There were other smaller issues (activating all lines in my home) which were never completed.

I'm using Mediacom's cable services. I had the $90 package and I talked to one of the Mediacom representatives and he said he could put me in another package, which is at $76. I like to get it down more but they said I can only go at $76 a month. The cable goes out sometimes. It freezes but doesn't do that anymore. Overall, I've had good service with Mediacom, and I'd recommend them.

Not happy with horrendous prices and channel selection. I call frequently to get my bill down. If I can't keep my bill down, I will be cancelling in the near future and going with antenna tv, as are a lot of my friends.

Mediacom has proven to me that they are a great company. I have been with them since 2013. I had Directv for 6 years and recently moved to Mediacom Cable TV. Since AT&T has bought out Directv, their prices are going up, the policies are tightening, they no longer price match or give discounts to long term customers. AT&T is really only concerned about the bottom line. Mediacom, on the other hand, provides great Internet and TV Service. I get the same channels with Mediacom that I had with Directv, but pay half as much. I had four devices with Directv, and I now have four devices with Mediacom. The crazy thing is that I literally pay the same rate (within a few cents) to Mediacom that I paid with Directv. However, my Mediacom bill covers TV and Internet!!! I have the fastest Internet I can get where I live; 200Mbps down and 20 Mbps up. All-in-all, I could not be happier with Mediacom.

Arrived when he said he would. Was friendly and pleasant. Fixed the problem in a short period of time. This in contrast to former (past experience some time ago) where show up time never happened, repairman, while not grouchy, just not as pleasant as this one.

I just moved into my own apartment in Washington and the apartment complex that I live in prefers Mediacom because we cannot drill holes outside the building. I set up a time for someone to come out and hook me up and the installers worked good. I got cable, with over 832 channels, internet and home phone. Before I had the services, I was going down to my neighbor’s apartment to watch TV and running my computer off her internet downstairs.

I am very happy with the service. I have a big problem with the dvr. I had DIRECTV for years but their price and dependability fell off so I switched to Mediacom. The DIRECTV dvr was simple to use. The Mediacom is not so much. My biggest complaints are when you fast forward and start play again it doesn't back up a few seconds like DIRECTV does. You miss some of the program. When you go to record from the guide you have to push several buttons to get it done. DIRECTV was just push the record button once to record and twice for the series. Simple!

I signed up directly with Mediacom and it was good. The process was smooth and easy. I had cable, phone and Wi-Fi installed and the kid who did it was good. I had it renewed and I was happy with it so I stuck to it. It all worked great.

The communications among installation and customer service are deplorable. I arranged for service to be moved to a newly purchased home. I was told during the buying process before I made an offer on the home by Mediacom and the builder that Mediacom would be available at the new home. The customer service person made the arrangements for an installer to come to the new home and again assured me that Mediacom was available. When the installer arrived, he could find no Mediacom box or any type of service for Mediacom. The installer and I spent three hours on the phone trying to resolve the issue to no resolution.