Mediacom Cable Reviews

Installer was very efficient. Arrived on time and installed as requested. Disappointed in the salesman on the phone. We were supposed to get one movie channel free for a short time but it didn't happen. So far pleased with reception.

We love the Internet service we have! The people I talked to on the phone were very helpful. Also the man that came to connect everything was very nice and helpful with any questions I had! I would definitely recommend Mediacom to many people.

I hate Mediacom. Cable never works and internet is always sketchy. I pay too much for this service for it to never work. Contacted customer service tonight, they guaranteed me a tech was on working on the issue but still no cable. Ruined my days off with sucky service.

I have a home office, so I am on the internet continually. We typically have TV or radio playing through the sound system and I’ll typically watch something recorded on TiVo in the evening for a couple of hours. I chose Mediacom because ImOn is not available where I’m at. The sales team was fine and I got cable TV and internet, which were in a special. However, the installation process was a pain. The first person came out but didn’t install anything right because Mediacom didn’t send me the proper modem. I asked him if he could at least give me the internet, but he said he had to install it all or he can't install anything, then he just left.

I've had Mediacom for years. Their sales team was pretty good and fast and the installer was great. Right now, I have their internet, phone and cable services. I got the highest internet and I also got the TiVo, which is more convenient because it makes everything wireless. My kids use the services every day. Mediacom has been great and they have a quality service. I'd recommend them.

I wanted a better picture on my TV and Channel 5 in so I went with Mediacom. Their representatives were courteous and polite. However, their service goes off regularly. But when the service gets cut, it's usually not for long.

I've had Mediacom for 15 years. Their cable service works good and we're satisfied with it. On the other hand, we have a cable box on our TV in the front room which I had paid extra for, but I don't get a lot of channels on my TVs both in the kitchen and one bedroom. I was always told that I had to have another box for those rooms and I don't know if I want to pay extra for that.

We just got the most recent bill after upgrading our internet and getting the package that was "too good to be true" and it wasn't true. Here's the breakdown, and MIND YOU, I ASKED if there were any hidden fees and was told there are NO hidden fees. Bundled Services - $69.98, Individual Services - $19.02, Partial Month Activity - $16.33, One-time Charges and Credits - $29.00, Taxes and Fees - $13.68, Amount Due - $141.10.

I've had Mediacom for nearly five months now. The internet sometimes does not work for several days. Sometimes I log on, only to be logged off after three minutes!!!! Repeated this for hours and gave up. I reset the net. Nothing. No signal. Internet works for a few days then down again. I'm constantly worried that the net won't work. I call customer support. They blame it on the wiring in the apartments I live in. They offer me a credit. The bill comes and I get nothing. They told me a technician will come to my apartment for a second time at 9:00 am. I wait and wait and wait. After 3 in the afternoon I gave up. No credit and no one came when they were supposed to. I'm disappointed and frustrated.

I've lived in about four different places and I've always had Mediacom. I've had them for 40 plus years and I've never had a problem. I lost my husband two years ago and I'm on low income. We had a lot of money problems but I wanted to keep Mediacom because I have my computer and phone and the bill just kept going up. So, I called customer service to cancel. I was gonna take my phone out, really buckle down and get rid of most of my TV channels and they helped me save about $63 a month so I could stay with them.

I've been very frustrated with the speed of my internet and feel like it never gets better no matter what fixes are done on your end. I would like this issue escalated to high priority as I have been a good customer for over 3 years now. I'm paying for over 100g a second and I'm averaging 1-5. Unacceptable. Fix this.

Mediacom has better internet services and that's why I decided to use them. I don’t have to go a certain place in my house to be connected and although I didn't understand it a lot, I like the TiVo. They also upgraded. There weren't too much connections when my mom had Mediacom when I was younger so from then till now, I give it at least 85 to a 90% to their services. The installation took about two hours for everything to be set up and that irritated me a lot. But other than that, we were good to go.

I've been with Mediacom over 4 years now... the internet service is by FAR THE WORST IN BALDWIN COUNTY. I've had a ongoing issue since MARCH. They've sent out 5 technicians, none of them have resolved the issue. They've all thrown their hands up and stated, "I DONT KNOW!!!" They're passing the torch to different departments and trying to get me to invest in a business account because it offers same day tech support, but it will increase my bill... the business department does not even understand why they would suggest that. Supervisors are taking over the calls but are not calling back. I guess it's going to take them to sending out their entire team of technicians to come up with a workable resolution!!! The worst part in all this is that they're the ONLY INTERNET PROVIDER IN OUR AREA... I've been missing work because of their inconsistent service but I'm expected to continue to pay for inconsistent service.

Mediacom was one of the first ones that we had in town. We changed to another one and they were exhausting our mind so we went back to Mediacom. I have one TV with basic channels and their quality of service is okay. If we have any problems, they come right away to fix it and they've always been good. I'm completely satisfied with them.

I’m very pleased with Mediacom and I never had to call them. They treated me very nicely and have no fault with the service I get but my biggest problem is Mediacom charging me too much for no more stations than I watch. I live alone and on a fixed income. I can’t afford $120 a month for cable and I can get it from any other place for about $35. It's a lot of expense that I'm going to have to work out. I watch television from day to night but it's only about three stations that I watch. Therefore I don't need all these upper channels and they promised me that they would never raise the prices during the time I've signed up for two years but they raised it twice.

I use Mediacom for our TV and computer. Their sales team was perfectly happy to sell their services and the installer explained things if I asked him to. The installation was as quick as it could be. Their service quality is reliable. I don’t watch a whole lot of television but it's there when I need it. I usually use it for a couple of hours a day. I like the MeTV station and that’s about all I watch but I would like to have a few minutes of news and weather on top of the hour. That would be great. On the other hand, I don’t use their internet as much as the television. I'm elderly so although I've had them for years, they're still like new to me. Sometimes they get confusing and I call on the children to help and they're more than happy to do it. I use my computer once a week but not nearly as often as a younger person would.

I've had Mediacom before because it was the only one the serviced our area. They were good and I had no problems with them. I also understood everything that was talked about. They did a good job when they hooked it up. I watched regular TV and whatever happened to be on but the channel I liked the most was the Chiller channel because I like scary movies and they had them on it.

SIMPLY PUT: Our salesperson was very uninformed, said we would receive things we did not, the installer smelled awful, did not come until the third appointment, the router is TERRIBLE sitting right in front of it and if your kid downloads anything they will have the FCC call you and threaten you. We are good people, do not complain about a lot, but I would drop this service SO fast if not for my son. Thanks for the 17 channels when they say you get 200, Mediacom-artists. It also took about 6 months for them to make our internet anywhere near reliable, leaving old cables under the house buried under water for years. Suspend the cables, genius.

Thanks for sorting this out.

I'm at an elderly and handicap facility and Mediacom comes with our rent program. We have the have basic or extended cable, and they've been pretty good.

Mediacom did a whole bundle with us with TV, internet and phone. The internet works fine, but I'm not happy with the TV and I've been having problems with it frequently. It's got a glitchy picture. I've had techs out for it multiple times but it doesn't seem to be right yet. It would work for a little while and two or three days later, I'm back where I started. Also, sometimes it's almost a week before a technician comes out. But everything else has been good.

Two months ago I began experiencing frequent brief interruptions to my internet services. During some times of the day these occurred four to five times hourly. But it got worse - while I had a 200 Mbps account, I've been getting only 6 - 12 Mbps. I've phoned Mediacom almost daily for two months, they've dispatched countless technicians, but the problem still persists. There isn't one good thing I can say about this company. Not one. If you don't already subscribe to Mediacom, don't even consider these scam artists. I've filed formal complaints with the Better Business Bureau and the FCC.

I signed up for cable and internet and I just found out that I'm being billed for a damn phone that I can't even use because I don't have the number!!! Plus I was told that I had to pay an installation fee of $145 which I did and now they are billing me MORE INSTALLATION FEES EACH MONTH!! THIS COMPANY IS TAKING ADVANTAGE OF PEOPLE ON DISABILITY AND STEALING THEIR CHECKS!!!

We lost reception in both Dish and DirecTV every time a storm came over. DISH was also blocking out stations. I left DISH and came to Mediacom. Their sales team were all great. I got the whole bundle from them that included the phone and the internet. I switched to them about three months before I moved and the same contractor came out to do the installation and he's a really nice guy. Mediacom is awesome and their service is good. I have a 77-year old mother who is not very active and she watches a lot of TV.

I had a positive experience with the CS Rep. All my questions were answered and I received enough information to make a solid decision. Hearing that the new base for internet service has increased, I'm looking for the best value based on my needs.

Mediacom internet is sketchy at best. Pretty bad when my cell phone data is more reliable than the "top of the line" Mediacom offers. Multiple routers, multiple modems and we are still resetting every day. Call Mediacom they say, "Reset", Really we just did this", "Oh well your modem is bad", IT'S YOUR MODEM AND YOUR ROUTER! Changed it out multiple times and still same issues. Now if you tell me that you value your customers and you're going to "personally look into this issue", AND to download the app to track outages, really? Honestly basically that is just lip service. Fix the internet problem so we can do the things we need to do when we need to without lagging, lagging and more lagging, or better yet give me reliable service so I have internet that I pay good money for. If you can't then you should be crediting my account for outages and slow speeds.

Mediacom is all we have down where I live and so far, I've always had really good luck with them. In fact, I had a serviceman here just last week because I thought it was the box on my TV acting up and it turned out that my TV had gone out. He told me that the box was okay and that it was something with my TV but he couldn’t tell for sure, and it was and it has gone out on me. They were all very nice. I don’t have any problem with their quality of service at all. Every time I call them about anything, they’ve been very helpful and I'm very satisfied with how they handle things.

I've been using Mediacom for nine years and have never been disappointed. I have both the cable and the internet service from them. I also installed the modem myself and it was easy. They always have good service and my overall experience with them is awesome.

We moved here from another town and our son who lived here used Mediacom so we just took it too, and have the cable service with them. We had a different service at where we lived before and their differences are just a few channels. Recently, a very kind gentleman came in from Mediacom and put a new thing on our television so that we could get new channels. And that was a very positive experience and I've been very satisfied with everything.

We've had Mediacom for a long time now and had no problems with them. Their technicians were courteous and professionals. The prices keeps going up every year but we didn’t negotiate on the price a couple of months ago.

Mediacom was the only cable provider available in Burlington at the time we signed up and they were the only one that we've ever had since then. They have always been good. But we had to go with a little box on our TV, and it seems like there's a lot of times when we do not get channels coming through. I'm sure it's on Mediacom because when I have this trouble, so do all my neighbors whom I've asked.

I have a lot more outages with Mediacom than I ever had with other ISPs. When I have a problem, if I call technical support, they never take me seriously. All they'll do is schedule a technician to come out even if the problem is on their end. Recently, I spent over a day trying to get a solution for a problem I was having downloading apps from the Google Play store over wi-fi. Even though many other people in my area were reporting similar problems, I could not get the person I was talking to on phone support to believe that this was a problem on Mediacom's end, rather than a problem with my modem or my Google account. When I tried to get support on Twitter, they took hours and hours to respond.

The Mediacom service technician was wonderful, always professional and courteous. I have the digital service and I like it but when the weather gets bad so does the service and sometimes it goes out but you take it with a grain of salt. Service gets back to working promptly as soon as they get it done. I’m happy with Mediacom.

I was contacted by Mediacom and told that I needed to switch out my modem in order to upgrade to a newer, more reliable model. I took four hours off work to be home for this to happen. I waited from 12 noon to 8:30 PM but no one showed up or called. I called twice during this time and was told the ticket was still open. The next day I again took off four hours from work and the tech did show up but had the same identical modem that I already had. He said he knew nothing about any hardware upgrade. I had him go ahead a switch it out since I had now missed eight hours of work for nothing. I called Mediacom and was told I would receive a $20 credit for the missed appointment. I make $20 per hour at my place of employment. $20 for $160 does not seem like a fair trade. It would not have been so bad if I had indeed received a new piece of hardware.

I had an experience with Mediacom in Arizona. They were nickeling-and-diming me, adding more dollars every time I got a bill. I didn't appreciate that so I did something different. For my phones, they are both wireless under Verizon and I'm happy with that. I use Mediacom for television. I gave it a week and a half notice for the installation as I was moving. I told them the day that I would like the service to be connected and they were here at the time they said they would be here and did very well. I'm satisfied with the service but there are times when something goes wrong and a technician who doesn't know how to do fix the issue would put me through a lot of stuff over the telephone, but other times there are technicians who are wonderful.

We have been connected now for almost two months after agreeing to switch to Mediacom. I was to receive the $500 Amex gift card offer I received in the mail and is included in our signing agreement. I was asked to send snapshots of this card offer to the agent who contacted me.

Mediacom is the only cable and internet provider around here. A young fellow from their sales team whom I spoke to told me what it costs. Also, the people from their sales team were friendly and knowledgeable. And so, I went with them for Cable TV. Still, I think I'm paying too much for what I'm getting. I don't watch much and there's nothing worth watching half the time. I like sports when it's on but there's not much of that anymore. Still, I watch the news in the morning and sometimes at night. So far, the quality of the service has been all right.

When I first called to get information about services the employee was very friendly, gave complete and correct information, and informed me of specials I was eligible for. I liked that I did not have to sign a contract for a specific time. The installation of my service was timely and the employee was friendly. The internet connection was consistent and the signal was good. When I called to cancel (due to move) the employee on the phone was very nice and provided me with all the necessary information. Dropping off the equipment after cancellation was quick and painless as well. I would use Mediacom again.

Been a customer for over 2 years with nothing but horrible experiences. Service issues numerous times but today was the final experience which prompted my review. I work at home and need my internet cable moved to another room. Service tech was rescheduled a week ago for unknown reason to yesterday. My window was after 3 pm. Tech calls at 12:30 and I was working and told him he could not interrupt my internet until 3. Had to reschedule to today. 45 min before my appointment a CSR calls to reschedule again saying tech was now unavailable.

I appreciate Mediacom and I want their business to grow. They take care of the client and it doesn’t matter who he or she is. They’re very reliable, honest, and people's person. They will help you as much as they can. Sometimes, if there’s no person to help or work, they let me know. Also, the people who I always ask questions to tell me like it is because I am on social security and I want to stick to my budget. However, the installer took some time because he had to go outside and see the issue. He was able to resolve it though. He took very good care and got me a big box. He said it's not working because I have a small box. The phone services were very good and now, I can talk to my friends using the Mediacom phone. And if there’s any problem, Mediacom takes care of it.

My internet keeps going out. I have no service right now. And I switched from AT&T for Mediacom. Which might of been a real mistake. Always having to reset it. I'm NOT A HAPPY CUSTOMER!!! If this doesn't change I'll have to switch back. Hope to hear from you soon.

I had Mediacom service for a year (from roughly 2015-2016). The service was lacking from installation on. The workers left a mess for me to clean up after making more new holes in my house, insisting they could not use the prior wiring. Then the "deals" they promised with contract were a constant source of contention. I was on the phone with customer service continually regarding my billing, I wasn't given discounts and was charged inappropriately for service I either did not consent to or did not ask for. For instance, I had cancelled my service with them in May of 2016, I was then billed for an additional month of service so I called to question why. It was found that they had never canceled my service as I requested the month prior.

He got the job done. Had to come back to get it connected to the internet but he gladly did that. Explained things well. He was respectful and spent a lot of time on the project. Arrived on time. Stayed until the job was totally done.

Customer service reached out shortly after this review was published. They immediately offered a satisfactory solution, so I want to rectify my earlier feedback. Thank you customer service agent!

In my previous review I detailed my 6 week+ issue with Mediacom in DE. I have to say, posting here got results that were not possible by just talking to the offshore representatives. They did review our issues. Finally sent a qualified technician, with digital boxes and he did finally connect our cable. We received a call from Mediacom stating they were waiving the installation charges and giving us a credit for 1 month's service. So... because of the experience on here and their adequate response, I have increased the stars of my review.

Love Mediacom!!! We recently upgraded to the tivo system and we love it. Our tech was fast, efficient and quite knowledgeable about all the issues with the setup. We have always enjoyed good service and follow-up from you with prompt attention. Always good doing business with you.

I have Mediacom in my building. Installation was quick and everything went fine. The installers were polite and they did their job efficiently. I watch TV and browse the internet every day and I’ve had no problems. More people should use them.

Had problems with TIVO rebooting 4 or 5 times a day for over a month. Service came out but problem persisted. Finally on week prior to the last service call the system went down altogether. Even the TV itself would not turn on. Second service call replaced the TIVO box. So far the unit seems to be working out fine. Mediacom issued a credit for the first month so all is good.

Outside of the fact that I need my internet coaxial cable replaced - the internet is fast and reliable! Upload and download speeds are pretty quick. Much better than Century 21! I wish Mediacom would move to Vermillion so that I could enjoy their services there.

We've had it for a number of years and we've never seen DISH, Direct or any of them as any better. We built a new home and we did all of the wirings. For the TV, the thing is declared to the central point where Mediacom come into. That's the way it's been and we've been here 30 years. Most of their service has been pretty good. If they have a breakdown somewhere or something, it seemed to takes quite a while sometimes for it to come back in whether it's a cable break or something in your equipment somewhere but otherwise, it's been satisfactory.

I signed up for auto bill pay when I got my first bill. I then got a late payment warning. I called customer service and they said no worries as I was signed up for bill pay. Then another warning that my service was going to be turned off. I called again and was assured that everything was fine. Then my service was turned off and then my credit card was charged and I still have no service. I will call a third time, but I'm looking into other options.

Lousy service, noisy internet signals, daily drops in internet service, poor customer service, technical support is done by clueless amateurs. Now we have satellite TV. Don't use Mediacom ever! You will be disappointed.

My April statement was sent in your envelope and mailed to Carol Stream Illinois. Evidently, it was lost somehow and I did not get credit. Then I get a bill showing the late amount and the next month's bill. I called in to find out what I should do. Because I did not want to use my banking number I sent a check for the total amount in a plain envelope. It was cashed but not credited. Customer rep Lynn finally helped me and the issue is cleared up. Not happy with other reps attitude.

I am not satisfied with the internet part of your service. I was on basic service with internet service that was slow. I went to a bigger package for more channels and better internet, of course at higher cost. Internet still is slower than it should be for what I am paying. Being pretty much the only cable company available, there is no computation for holding the high cost of services.

So, nowhere in the ads I've received mentioned a data plan, so imagine my surprise when I suddenly get a MASSIVE pop up telling me I am over my data limit of 400GB after 13 days (???). Which is strange to me considering the only large items I downloaded were 33 GB and 50 GB respectively. Now that overage charge, another thing Mediacom will fail to tell you, they are "kind" enough to drop it this one time, but its $10 per 50GB! Which is ludicrous. This whole data cap system is nothing but a money grab, and once I move I will be canceling my service permanently and will be signing up for my local utility companies 1TB fiber, which is only a little more expensive, but worth avoiding Mediacom's greedy data cap.

Was sold a TiVo, faster internet bundle. Installed 2 weeks ago and have had more days with zero internet or slower than dial-up. 1st, told them we had no use for phone, they agreed to take that off. 12 hours after install, had slower than dial-up speed and no Starz package access as in our bundle. Called and was told it would be a week before they showed. After they had me reboot the system, lost all internet completely and was told the Starz not working was on my side and tech would fix.

I am happy with my service for home, computer, tv, phone. When have any problems, service is quickly done... do not have to wait for days. Problems quickly solved without question or excuses. Would recommend your service to anyone looking for reliable connections and service. Mediacom is very reliable and convenient.

I was with CenturyLink and it seemed like it would take hours to get to a live person if I had a question. Also, my grandson was having trouble with YouTube. He would get started doing it and all of a sudden it would just shut him off and he was getting frustrated. But we’ve noticed a big difference since we've switched to Mediacom. The only trouble was when I first signed up, I told the person who was taking down my information how to spell my name several times and she still misspelled both names. And so, when we were trying to hook up a new equipment, we could never get through it because they had a different password type name than what we were using. Nevertheless, Mediacom is a lot cheaper than what I was paying before. And though our internet kind of goes down all of a sudden once in a while, my grandson isn’t complaining like he was before.

They arrived promptly and was thorough and very courteous. They tracked the problem to a coax in the attic. They were very knowledgeable about how to do the repair. They explained what was done to fix the problem. They were good employees that know how to treat a customer.

Customer service was great, helped to connect signal booster for us. Thank you. Time on the phone was short once we were connected to a real person. The wait time was about 30 minutes. We are very grateful for the assistance. I have no problem recommending others to use Mediacom.

TV signal was out for some time, but it did came back off and on. It never was any good receptions for weeks. Now after they replaced the connecting box outside line from the pole, it works perfect again. Thank you Mediacom.

I have too much equipment in driving area of my driveway. I have requested it to be updated and buried but no response. Also I have cable that is still not buried. My relatives and children have fell over these pedestals and almost hit them with cars. Please take care of this. I pay a lot for your service.

Think it is too costly for what channels we get - maybe some more that don't have the same programs such as all advertisements or movies on one channel then a week or so on another as they have been for several weeks.

Terrible service. Unannounced doubling of my 90 year old father's monthly bill. Called customer service twice. Put on hold numerous times, transferred to different departments and after 25 minutes on the phone each time Mediacom said the same thing, "We will not lower the price". I was told if I did not like it I could cancel the service. What a shame that this is the best Mediacom could do!!

We have been users of MC for a very long time. Our past monthly bill for three services was 198. I called and complained about the cost and was reduced to 135. Why do I have to call and complain to receive a lower rate? Not a good way to treat long-time customers and retain their loyalty.

I've always had Mediacom, off and on, and I’m happy with them. I watch cable all the time when I'm upstairs and I'm at home. If it goes out, I call and after a while they fix it and then it comes back on.

Our HOA has been trying to speak about having one single account for 560 unit owners for a few years now. No Luck! Mediacom is dropping the ball. We have been waiting for Mediacom to take away those big green crooked leaning utility boxes all over our property. It's been at least three years now. Can you please do what you said you would do and put them flat with the ground. The service is most of the time good. No complaints about the service. It's a good selection of broadcast channels. The price is way too high. I am watching more and more on the internet with smart TV. Sooner or later I will be cutting the cord because of price. I have and pay for four accounts in four units. Again, Your service is good. Your price is way too high. Your road crews for the ugly green utility boxes are a no show. They can do better. Well, It's good and bad. That's my two cents.

We have really good experience at Mediacom whenever we call and always get expert help. Several times when we talk with technical representatives they guide us beautifully as we are very old-senior people not computer-savvy and it would take us a while to understand the IT jargon.

Mediacom service is OK. The internet speed is very good when it is working, but has had several "down" times. TV service is adequate, but very difficult to determine which channels I am actually supposed to receive. It seems it is all dictated by TiVo which is not user friendly. Customer service has been sporadic as to getting something resolved.

Our internet has not worked properly since the day we moved into our new house. We've had numerous phone calls and service calls regarding this and the advice has been to purchase our own router- ridiculous since paying for service from Mediacom. We both work from home regularly and cannot do so without internet; will most likely have to buy our own router in order to have the internet service we want and are paying for - we are paying for the highest speed possible. If that doesn't work we will probably have to cancel service.

We have been pleased with our service through Mediacom. It is of course frustrating when our internet is down, but getting a service person out has improved over the years. This last time we had to wait a week, which was a little long. But our problem was solved after the serviceman left. I hope you continue to provide this kind of service and continue to strive to have 24-48 hrs response time. Thanks.

People like to bash their cable/internet service, probably because in most places there is a monopoly. Mediacom was kind of a monopoly in Columbia, MO - nobody else could provide the high speeds and quality of service for internet. I was very pleased with speed and reliability. OK, there were some internet hiccups, but mostly in the beginning. Once things settled down, I never had a problem. During these hiccups, I was able to use my phone as a hot spot and the support forums, which are text based, worked. So I was able to confirm what the problem was, where, and when it was likely to be fixed. This is not a problem unique to Mediacom. Any service will have the occasional problem. I was just amazed that after the first month, I never had trouble again.

We’ve had Mediacom for a long time. We like to watch a lot of sports so we have to have cable for that. We only have the basic cable so we don’t get tons of channels. But then, we don’t watch a lot of channels either. Anytime we’ve had a problem, like when the cable has gone out and then lasts for days, Mediacom's team helped us out. We haven’t had too many problems so we haven’t had to go to them very often.

Had to have work done that should have been done when installed. Had a lot of problems with phones and internet. Called a lot of times to get them reset. Keep getting told the system was ok. Finally got a service man.

Images sent to me do not correctly download. They are not visible on the feed. Must click on it to see them and save immediately or they disappear! Also SLOW up and downloads and Browsing. Especially during AM and PM rush hours in this tiny town!

We recently had an upgrade to TiVo on our system. The upgrade was a recommendation by a Mediacom Service Rep on the phone who was assisting me in the installation of a new modem. The installation went easy, but an offhanded remark by me as to the monthly expense of our plan lead her to quickly review our account and then her subsequent recommendation increasing the range of services provided while significantly reducing our expense. She scheduled the upgrade (which I later had to cancel and rescheduled). She was a pro... low pressure sales & service that showed 'heads up' thinking, technically proficiency and still so very polite. But that is not the end of the experience...

My initial install included a modem that did not work properly and insufficient wiring outdoors. We struggled with this until the 2nd rep came out and corrected both issues. This raises the question what did I pay for initially? I feel we are due that initial install cost as a refund. I took a day off work to be there. Glad the 2nd rep did a good job.

I contacted Mediacom sales and was promised the Extreme Platinum Pkg for approx $120/mo. Mediacom was installed on May 5th. On Saturday, May 6th, my home phone had no dial tone and had to be reset. I finally had an opportunity to check out my cable lineup after a busy week on the same evening. Only to discover that I barely had local programming. All our favorite channels that I discussed as a requirement with your sales rep were not included! I call your customer service dept and spoke to Rentz. He kept me on the phone for more than 30 minutes putting me on hold approx 5 times until I finally asked to speak to a Supervisor. Rentz let me know in no uncertain terms that it was my problem and he intended to do nothing about it. I was appalled! He put me on hold and after 10 minutes came back and said "No supervisor" is available.

I was receiving an e-bill and paying it online for about 2 year when about 6 months ago I stopped getting the e-bill. However, I did not get a paper bill either until I would get a late notice. I called on 5/4 and found that you had all of a sudden been sending the bill to the wrong email address. How did that happen since I had not changed my address and you had been sending me bills there for 2 years? In any event, I thought I had is all straightened out but the next thing I know I get another late notice in the snail mail, no email. Besides, it took 6 phone calls to get to speak to someone about my problem. This is unacceptable. I am disgusted!

I called because the picture turns pink and then snow and flops back and forth! The tech tried all her resources but had to schedule a tech! I'm sure the tech will figure it out as it has done it before!

My previous internet was painfully slow. The internet I have now is only slightly more expensive but I can be watching two HD videos with no slow down. I am a gamer and I can download a 8gig game in 20 minutes crazy! My only detractor is my ping isn't the greatest at 45ms. I don't online game much so it's not a big deal to me.

I had internet service with Mediacom for about 18 months and was pleased with the value and performance. There were very few service outages and the performance was much better that my previous provider's DSL service, and for less money too!

I was lied too many times about contacting the loyalty department. The offshore reps are very condescending and argumentative. 2 out of 10 reps understand how advanced billing works. Promotional rates are not explained nor is a summary sent about when a promotional period ends the rates increase.

Installation of TiVo in my house - A young man arrived and very quickly installed the devices and gave us instructions on how to use the new remotes. He answered my questions and was very informed on how to use the devices. He picked up all the wrappings and neatly disposed of them. He demonstrated the use of the remotes and how to navigate through the various choices.

It seems every 3 to 4 days I must unplug and reset modem. Don't know why but more frequent with storms. Unplug and wait a minute and it happens usually in the middle of something important and calling to report it always seems that it's ok. So it must be something other but what.

I called because my account balance was way higher than expected. Kelly took my call and helped me through it all. She found why my balance was high and put in for it to be corrected. She went above and beyond. She called me back within 20 minutes and already had her supervisor take off the fees! She was very helpful and understanding.

Our internet is never consistent. We have to reset everything at least once a day. We have had someone come out and it worked for a little bit but went right back to being awful. If we had another option that was better than you we would switch.

Wanted WI-FI service, it would take 24-48 hrs. I was disappointed that it would take that long. I had to leave the state but my son called and informed me that we had our wi-fi late the next day or early am the following day. Didn't like not having wi-fi.

Box keeps coming up on secondary and sometimes main t.v. saying sorry for the interruption. We have two digital boxes. Have same thing in Florida from Spectrum and have never had this happen. Had a high definition box but had to reboot every morning. Tried five or six boxes but kept having problems. Chucked it all for digital boxes.

Call up service is great. My only comment that applies to improved service is about equipment. I have had to change cable DVR boxes 3 times. Problems with recording selected shows. Specifically, I have set up daily recording of Fox News shows, but the DVR often ignores recording requests or doesn't allow watching the channel while recording is going on. This would be a problem that could use some work.

Like I said, "Your monthly fees keep going up and the service keeps going down". We were contacted to go to a business account, the young lady said how much better our service would be and how much better the TV and internet would work. I told her that the signal would come through the same cable that has been in the ground over 40+ years. (How can it be better, you can't make Chicken Salad out of Chicken **.) You are telling me that you would response to my calls quicker just because I have a business account, she said, "Yes." I said, "This is not fair to customers that have been with you forever!!!" Not unusual for TV cable to go completely out or have channels missing. Sorry for my response, but it is the truth!!

The channels are repeat and the upper channel don't even work. I'm not really happy with Mediacom, on the weekend there no movie channels to really watch except for REPEATS!!! I want to change my plan to a lower one. Thanks.

Was wanting to return one receiver box and remote control and was told Mediacom would send me a box to return the items. Box did arrive but it is too small. What gives? Will use my own box but shouldn't have to.

My experience with Mediacom has been up and down. But overall I love it. The on demand gives me great options when I can't find anything to watch on TV. Keeps my kids entertained with their favorite shows. I have options to listen to great music when I am cleaning house. I love my internet fast and runs great all the time. Thank you Mediacom.

We have had Mediacom service for 15 -20 yrs. The last three years repair service has been terrible. Once we call in a repair order it typically takes one to two weeks to see a repair person. Virtually impossible to be compensated for lost service. Problems are typically related to audio or video turning off and on, video displayed as random bars, high signal to noise ratio coming to home, bad pole connections every season change. I have nothing good to say about repair service. If phone service wasn't bundled with cable I would drop your company in half a heart beat.

Rob your technician who responded was the best. He stayed with the job until completed, much longer than anticipated due to the condition of the existing wiring. He is a keeper! He is a excellent representative of your company.

Prompt responses, quick turnaround, and on-time service. With a less than positive image of all major cable companies, we have been surprisingly pleased with our Mediacom service and support. The only negative comment I do have to add is the length of time it took from support call until a technician was available to come out. It was almost a full week we were down.

In the first month of having it. I had to replace both the cable box and the modem. The channels that I was told I would receive and what I could actually watch was different. I had more trouble with Mediacom service in the first month than I had being with Dish Network for 17 years. I would never recommend your services to anyone.

Workers are five stars!!! I am still having some problems. My internet is still running slow and videos are freezing. I will buy a new router and see if it solves my problem. My phone is working good now. The field techs were all great and did fix some of my problems.

TiVo had a software upgrade that no one knew about and required 3.5 hours to download, but after 3 trips, 2 contractors and a dedicated local employee, Jason, they broke the code and the system downloaded. I have always had good service from Mediacom. Their in house communication often has some glitches.

I have relocated to Springfield and have lost service more than ever. The equipment goes in and out and to get repair I am now another two weeks before someone can get here to fix it. But I am expected to pay a full month's bill for cable I can't even view.

The phone service was terrible especially when service crashes and you do not have a landline or another cell service to call Mediacom. The person you talk to gets belligerent. The time the internet is screwed up is mind numbing. They eliminated the Discovery channel from the basic package which left me with a very sour taste of Mediacom at best. In moving and trying to transfer service was a nightmare.

This was a solicited response so you have no one to blame but yourselves. Our service, which we have had for several years now, has almost never met the advertised speeds. We also periodically suffer frequent desyncing issues despite technician visits. If there were any other company that offered uncapped cable I would swap in a heartbeat. Pray you retain your monopoly in Albany, GA for a long time, because I know I'm not the only one that wishes for some competition to Mediacom to enter this market.

I don't remember ordering anything recently but in general we dislike the service we get from Mediacom. If we could switch away and get the same channels, we would. Service is generally awful. We do like the automated system for troubleshooting.

Agents were well informed on the phone when ordering, and were helpful in obtaining a price we could afford. The technicians arrived on time, and were courteous and informative about the operations of their cable system. The agents at the local office are extremely polite and helpful each time we have a need for them to address.

Customer service is terrible. Technicians never show up when scheduled and connecting new service and repairs takes WEEKS. As a realtor, I help people daily with new service and have never heard of a positive experience. This week I had one client that called 12 times before getting her internet service working after weeks and I personally went to a house twice and waited 4 hours each day for a tech that did not show up. Techs are nice but too many orders not enough techs. My business internet drops dozens of times daily. I try to be patient because we are in a rural area but it is a huge inconvenience.

The service and installation in our new home was great. The day to day service is iffy. My computer constantly freezes or is extremely slow. The cable still needs to be buried. I called to check on our service. We already have boosters for other equipment in our home. Cable is the only thing that is so slow.

All is fine here. The one thing I would like to see is calling information to find any number of things. This would get you more business. Also a simple 411 number will give you a better plan for business.

We love our Mediacom and the high speed internet and the fact we got to keep our old phone number. And when I have a problem, they are very efficient to help me solve the problem and their rates are good too.

Got a call from a Mediacom representative introduce me to a new package including Tebow and faster internet speed. Love it. Keep up the good work. Looking forward to the new 4k super high-def packages coming soon to our area. As soon as I do I hope you guys give me a call because I have for 4K TVs. Thank you very much.

The Internet Tech assistance via phone was successful. The tech associate was very accurate, professional, knowledgeable, and pleasant. He was patient and great in follow through. Mediacom's tech help persons are easy to understand. I have always valued Mediacom's outstanding tech assistance, since 1983.

My cable has not functioned properly from day one. It constantly tiles or shuts off. The personnel don't seem to care and Mediacom as a whole just wants their money. Way too expensive for what you get. Given another choice I would not be with Mediacom due to bad attitude and failure to resolve my service issues.

When ordering service the person who works for Mediacom fails to mention all the surcharges and extra fees that will add to the total monthly bill. What they tell you is the price and what actually is the price are two different things.

My service goes completely out at least once per month. When I contact I am told that a representative will come and check out my system. The problem is not in my system. It appears to be in the hub within the neighborhood. I really like the service when it is operating properly, but am dissatisfied with the outages.

Buyer beware. Horrible internet service. - We had Mediacom attempt to install new internet service about a month ago. The installer did not bother to check the speed or connectivity of the internet after installation as we could not even open a webpage or check our email after he left. Our first call to Mediacom (day after installation) we were unable to resolve the problem over the phone so after the rep tried to sell me a system upgrade for my internet that was not working I declined and was told it would be a week before a tech could come out. We waited the week, the tech came out and found a satellite TV cable splitter connected to our internet cable and removed it. Tech blamed installer for not identifying this issue. Problem solved, or so we thought.

I lived in Indianola before I moved here. And I had Mediacom up there so when I moved here, I kept them. I have the TV and landline telephone with them. When they first hooked it up, nobody had lived in the house for a while so they had to lay a new line out to where it comes in and they did that free of charge. I'm satisfied with their service.

Everything has been good with Mediacom though it was a pain in the butt to get the service going. Any other company would not service my house. They were telling me that I was too far and it was gonna be a lot of work. I had to keep on with Mediacom to get them to service my house. I ended up making friends with the technicians and they came over and hooked the service up. They had to go through somebody else's yard. After I got the service hooked up, I haven't had a problem with the internet. I had a problem with a contractor who they sent out here because he was rude to me, but other than that, I am very satisfied with the service. I use the internet every day and my wife who's going to school said the speed is awesome. She's currently doing her master's for a nurse practitioner so she uses it, too. My boys also do schoolwork on it.

I have Mediacom services which included my TV, computer, and phone. I like the services except the phone service, which is slow and I get my messages sometimes two or three days late. I’m also going to drop the phone because I can get by cheaper with a cellphone. Right now, I’m very dissatisfied with Mediacom. I signed up for one price and nobody said to me the price will go up quite a bit. And it did. From $76 when I began the service with them, it's now $103. They told me because I had gone through the two years, my bill was going up. I didn’t know that. It was a complete surprise. So, I’m going to have to quit. Mediacom should give me back the price I had that I can afford. I'm 89 and they should make people more aware of what's going to happen.

I have this service for some months now. My internet was working fine up until I got this home control. I work from home and done had 5 tech come to my house and change internet box 3 times but still they can't find the problem but instead want their money every month for non fixed service. They prefer a business account if working from home but it pointless to get it. They just gone, come out within 8 to 10 hours and the problem still not gone be fix. You just basically paying for faster service. That's too much money to throw away. It is very aggravating when you have to deal with this.

I have been Mediacom internet for over a year. The Internet service provided is not consistent as well as does not equal the amount they advertise. I have had several technicians come out on multiple occasions to check the wiring and see if they could narrow down the issue, they have reran the entire line and re-spliced into it again trying to resolve the issue. I have purchased numerous different modems and routers to see if that is the issue, no combo has yet to fix the solution. My internet will drop on random with almost no connection at all, a few hours or more later and it works okay again. They refuse to claim it is on their side of the line past my house and have yet to even look at any of it off of my property.

So far, I’ve had really good experience with Mediacom. We’re an elderly couple and we don’t need all those channels so we got the regular cable TV service and we turn it on for the 6 o’clock news. We haven’t had to call them for quite a while but we had a little update here when they went to digital and it went smoothly. I was very satisfied with them.

I’ve been with Mediacom forever. I live in a 70-bed apartment house and a while back, there was some wiring problems and a lot of things went wrong. But we suffered through it and I thought that they were fair and now, they adjusted the cost. I haven’t had any adverse experience with them, except their programming is deteriorating. It’s just the one that I’ve had and it’s just too much of a pain to change it. I've had some phone calls with their sales team and it was fine. They were courteous and knowledgeable. When we’d lose our picture and they’d say, “We’ll be there a week from Tuesday.” I exaggerated and just made that up. The quality of the programming is not in my interest range.

First our internet went out... the next day our cable went out. I called, a recording had me running from TV to TV unplugging and plugging back in... then I get an actual person who had me doing the same thing. Ended up scheduling a technician who was a week out, he came and left without fixing it because his phone didn't work. Had to schedule another visit for a week later. I took another half day off work only to miss the call that said they were on their way... so they canceled even though I was waiting at the house for them. Rescheduling yet again for a week away. Horrible, horrible company and to think they are in the communication business!

I placed an order for two HD set top boxes last week and an upgrade to Xtream Platinum package about two weeks ago. The Xtream equipment was ordered and on the day of the install, I was told by a Mediacom Total Care rep that the equipment never left the warehouse. Fast forward to today, the same thing is occurring. The HD set top boxes that were ordered last week have not shipped out and I was told literally five minutes ago that the set top boxes were on back order. This is getting ridiculous. I have had a lot of problems with Mediacom since I got their service. If I don't get a resolution by tomorrow or Friday, I will cancel my services and file a complaint with the Better Business Bureau.

There was a tower up on top of Mount Konocti years ago, it was $10 a month and it was what we called local club maintained. It was okay except it’s windy up on top of the hill and every time we’d have a storm, we’d be out of TV. So that’s what gave the opportunity for Mediacom to come. That was a smart way to go because they were right here on the pole, just like the phone company. But then after a while, their service kept getting worse. Every time the wind blows, we wouldn’t have any service and when we’d want something, all of a sudden the TV would go black. I kept calling them out about it.

Thanks

I got the Basic Expanded Cable from Mediacom. Their sales team has been very good and usually, if the cable broke down, they come right out. However, I'm not very satisfied with it because I watch nothing but the same damn shows day in and day out. There is never any new movie on. Home Alone is probably on every day for the last month and a half and on three different channels. Then sometimes, they even put it on one channel and play it back to back with one right after the other. It's the same thing with the Transformers movies. I'd go to Dish if it wasn't for every time it rains or snows real hard, the dish goes out.

We had two other satellites before and then Mediacom promised that if the weather got bad, we wouldn’t lose signal. But the book they left said that if we get a bad storm, we'd lose power. It also said that if we get snow on the dish, we'd have to scrape it off. Then when the young guy came here and hooked up the Mediacom, he said that we'd lose the picture if there's an earthquake. I figured that it could be a false advertising.

We only had a few cable or internet companies in our area and every time I called the number I saw on TV for Spectrum, I get that it wasn’t in our area but it then led me to Mediacom. Their representatives were pleasant but I didn’t understand that my rate would go up over the course of time. I started with an introductory rate a few years ago and then for having Wi-Fi now, I pay $77 a month which is kind of high. I used to have my phone included with the Wi-Fi but I no longer have it because I have a cellphone plan. I just have Wi-Fi to do the regular activities including checking my emails and Facebook. I don't do gaming or anything special. Other than high rates, I haven’t had other problems with Mediacom. I'm happy with them but if somebody asks, I'd tell them that Mediacom is reliable but expensive and if they could go for cheaper and get the same quality, then they should do that.

I ordered internet cable and phone through with one TiVo box and two HD 525 boxes. They sent out the TiVo box through UPS and I didn't receive my additional HD525 boxes. And the technician even refused to run the cable to the two bedrooms without having the boxes. So he said he set up an appointment for the next week to deliver and install the other two boxes. Well that day came, no technician, no boxes. I called customer service. They said there's no appointment scheduled for that day and they see what I ordered and what I received but no answer to why I only received the one box. They tried to get a hold of the technician and couldn't reach him. Left him a message to contact me directly and also scheduled a technician to come out the next day.

I've had good experience with Mediacom Cable ever since I had them. I got my phone, internet and cable through them. I've used Mediacom all along for years and I've always had good luck and good experience with them. They’ve been helpful with me when I talk to them about whatever the issue was. Their sales team has been good. They were always able to answer my questions or whatever I needed to know. I haven’t had a lot of problems with them but the only thing about them was when I called them, their centers took longer to respond. But, if I went there, the rep would say, “Our response time is a lot shorter.”

We have had issues since day one. Too many in fact to go over. But my husband and I purchased our new home in Sept of 2015. We have had at least 10 tech calls since then. Each time is something different. I pay for 100 mega speed. I do not even touch that. I cannot stream on our Firestick. We buy PPV UFC events, hoping or doesn't go out. We have 3 Tivo boxes, 1 main, 2 minis, a laptop, 2 tablets, and 2 smartphones and a wifi printer. MIND you, these are never all running at once. Connection is lost now. All the time just watching cable! My husband had purchased over $500 in "add on's" including a huge battery backup, 2 different wifi extenders and our own modern router. All top of the line, consumer ratings all high as well.

I signed up for Mediacom at an open house given by the company, as they had just expanded into my area. After years of subpar DSL, with less than stellar customer service, I was excited at the prospect of high speeds and improved customer service. Imagine my disappointment when, after pre-paying for an installation, and having a couple of people show up who were friendly and knowledgeable, having not one, but TWO installation appointments with no-shows by the technician. In both cases someone waited a minimum of 8 to 12 HOURS, being told that someone would be there 'in a few minutes', then...nothing. No call, no show.

We got Mediacom's cable service as they seemed better than other companies. Their cable service is amazing and I love how their salespeople were very polite and functional.

I live in Story City and Mediacom is the cable company that the city has. My cable and the Wi-Fi installation went pretty well. And most of the time my experience with the sales team was good but it's a disaster to try and talk to someone at Mediacom. I wait and wait, and I go through so much stuff before I get a chance to talk to someone. Also, they should have a notification if the cable is out so I know if it's okay and if it's going to be a few hours before I get the cable back.

I am constantly having problems with my services going in and out. It takes them a week to send a tech out. If you are not at home within a 4 hr scheduled time they will cancel it. After 3-4 techs come out and still can't fix problem they may send line maintenance out within a week or two. The last one that came out on 5/12/17 said he was but when services kept going out I called and a line truck had not been requested by that tech like he told me he would do after checking and seeing that my line frequencies were spiking way up and down all the time. And If they think they fix it they close ticket. If not fixed the cycle starts all over again for 2-4 mos.

We've always had Mediacom and we've never switched since we've had good service. However, when I first signed up back in the 1980's, the bill for basic cable was $8.95. It was reasonable. But now our cable bill is $250 a month, and that includes internet too. But I would still recommend them.

Cable is always out on weekends when I am home and of course Mediacom is closed and are unable to fix the problem. If you are looking for basic internet, Mediacom is ok. If you are looking for cable service, keep looking!

I got my cable and telephone from Mediacom Cable. It has been about nine years since I had the installation. The quality of their service has been fine and my experience has been very satisfactory. I use the DVR and my phone everyday. They tried to sell Tivo before and I took it for a little bit because it was going to be cheaper at least for a year. I thought about it and decided against it. Recently, when I called to complain about my bill, they wanted me to go to a Tivo again instead of a DVR.

Back on Tuesday May 9th my internet service started acting up, now what many people may not know is that Mobile AL is the wettest city in the continental United States and Theodore AL (which is right next door to Mobile) where I live seems to get the bulk of it. My internet service started going weird around 2:00 PM on the 9th, my internet would run for a while and then go down, up and down, up and down till the late afternoon when the sun would begin to set and the temperature would begin to drop then my internet would begin to run fine and continue to run fine throughout the night and into the early morning, but by mid to late morning when the sun was getting high and the temperature would climb my internet would go weird again.

I needed my phone records for a hearing. I tried to get them from my local store. At first I was told that they could not get them for me. I told them that I had called Mediacom customer service and they told me to go to the local store and they could give them to me. The woman at the local store had to talk to the manager. She said she could do it, but not right away. It would be three to four days before she would have them.

Anyone else have issues with Mediacom and TiVo. I'm convinced that TiVo is the problem. This Friday will be the 4th service call to correct the TiVo issues we are having. Issues such as not getting all HD channels. Not getting all LOW DEF channels. Cannot access on demand. The satellite TiVo boxes cannot find the host. Internet connections to the TiVo boxes keep dropping. They replaced all the coaxial cable (indoors and outdoors) to an ungraded cable and I felt sorry for the tech because he was convinced that was the issue.

Internet connection is very poor on a daily basis and have had phone technical support hang up on us when they couldn't answer our questions. Scheduling an appointment takes forever. Had to wait over 2 weeks for date, they rescheduled to move up date 2 days and then did a no show, not even a courtesy call that they weren't coming. I lost wages to take the day off and waited and then when nobody ever came, I called and was told they didn't have time to come out and scheduled me to wait ANOTHER WEEK!

I had plans for canceling my service when I was calling in for the fourth time this week with the same issue. My TiVo minis wouldn't connect and slow internet. 2 techs could not solve the issue, neither could 4 agents over the phone. I talked to Rick in Total Care, and in a space of thirty minutes, was able to get all 7 of my TiVo boxes online and my internet going faster than it ever has! That was 10 days ago, and not a single problem since! In my opinion, he saved me as a customer, and the company should be proud to employ him!

My husband is very sick and he's in a nursing home. So, I signed up with Mediacom Cable for him because they were cheaper for what they’ve got than South Central was. Mediacom’s sales rep was good, and their installers came when they told me they would. They hooked the cable up, and my husband’s been happy with it.

I was very disappointed because my bill was always different amounts. Never knew what it was going to be. Programs changed all the time. Wish there was a company that said you will get this networks and your bill will be this amount period. That is all.

I had my payments on auto pay because of my busy life and I knew this bill was the same every month. However, my payments are supposed to be taken out on the 15th. For some reason it took it out on the 8th. Because of this it made my bank account go negative. I tried to talk to someone since it is illegal to take money from an account before the date noted.

I have my telephone, internet and cable through Mediacom because I got them cheaper. Their sales team was very courteous and they helped me. They could also answer any question I ask. Also, the installation went good. I use my TV everyday. I watch programs at night. Sometimes, during the day, I watch "Who's the Father of the Baby?" They have good service. If I need somebody to come out, they make appointment for them to come out. I'm very satisfied.

I had been with Mediacom in the past and their price was getting higher. I went to another company then they also kept raising the price and so I decided to switch back to Mediacom. I've got my cable and telephone through them. When their team installed the service, they're very nice and good. I've got a guy that lives here in Bedford that is from our church and there's no problem. Then anytime I have called anybody, they've been great.

Pretty self-explanatory for the most part, but I would not recommend Mediacom to anyone, ever. It's too bad that they are the regional monopoly. They provide internet service that works most of the time, but definitely not as well as what they charge you for. I have had many internet plans with different providers in many different areas recently and this is the worst and most expensive by far.