DISH Network Reviews

I cancelled my service with Dish Network for poor service, which I knew there would be an early cancellation fee. I was OK with that, to get rid of them. That being said, once I cancelled the service I could no longer get online to check the bill or make any payments. I received a paper statement stating I owed $18.35 due on 5/15. It stated it would be automatically withdrawn. On 5/15 I received an email stating my bill had been paid for $204.85. I called asking for written documentation for that amount. They told me that my contract stated I was responsible for early termination fee, which I agreed with. However, I have received nothing showing that amount anywhere. They stated that the bill will be generated on 5/23. What? How can you be charged for something when there is no bill? Dish Network is the worst company!

When I initially set up my account, I told the rep. that I get paid once a month on the third Wednesday of each month. He said that would not be a problem that I can address that when I set up auto pay. I specified that date when I set up the auto pay online. Well, now for three months in a row, they keep trying to force through payments at random times throughout the month causing me additional fees and shutoffs. They told me this morning that I should have waited to start services at the end of the month in order to make the payments hit my account at the right time and that they cannot change the due date now. Of course, they can't. They are making too much money from fees to do that!

I had Dish TV for a year. The reception was bad for international programming. They said that they would charge me money to send someone to look at my equipment. After a few rounds back and forth, I decided to drop international programming. Next, my 1-year finished and my basic package rate went up 300%! I called them to see if they had a better deal. The answer was nope. So, I asked how much they will charge me to cancel the contract. I was told it would cost me $120 (You need to record the conversation yourself; too bad I didn't!). So, I ordered Verizon TV. When I called Dish to cancel my contract, they said it would cost me $210 + $17 (shipping cost for equipment). Verizon FIOS HD picture quality is so much better than satellite. I have a new HD TV. So, the bottom line is, do not sign up with Dish in the first place. Their subscriber growth is slowing, and it's for a very good reason. No company can grow in today's marketplace by screwing their customers.

Ok so I mailed my bill in late... my bad. Service was interrupted... I expect that. I called customer service. They had received the payment, but they told me it would take seven to 20 days before that department would process it? Didn't make sense to me as I've paid a check through phone and it was like instant, but ok I asked if there was a way to hurry and process it. I received a no answer with no explanation as to why... Ok, I don't mind a no, just want to know why. They told me to have service back I would have to pay double for that month, even though my service payments were up to date. What?

I cancelled our Dish TV service back in January and was told I had a credit at that time of $79 or so (a full month). I then found out they deduct shipping charges for the units when returned. Furthermore, they never provided any notice of what remained from their records or what I was due, so I called. They said they did have a credit on the books but refused to refund it. This is out-and-out theft and I strongly discourage anyone from going with Dish as they not only increase their rates at an exponential rate, they also are unethical and steal money on the back-end.

My husband and I were shopping (online) for a cable provider. I called Dish Network on May 8th, 2013 and asked about the promotions that they had. The representative asked me a lot of questions about me and my household (clue 1). While talking about the prices of some on the packages, she stated in order to get the best package for me, she needed to know my address (to check to see if Dish Network was available in my area). Once that was confirmed, she asked me for my Social Security number and a credit card number to check my credit. She went on to say that they only charge $1 on the card but I would get it back. She asked me to hold, then came back on the phone and told me that if I were to get service with them (Dish), I would not have to put down a deposit.

I was a loyal customer for 7 years. I moved. I still have Dish at my new address. They agreed to reduce my early termination fee to $50 from $100. I had just made a large payment. They gave me credit for a substantial overpayment since I was moving, subtracted my $50 early termination fee, and promptly sent me the $194 difference, end of story. Except 3 months later, they took $100 from my debit card on file saying I owed an early termination fee.

Do not go with Dish! While I was married, we had Dish Network for many years. When we bought a new HD TV, we were graciously given a new receiver and charged an additional $10 per month for HD streaming. Then, we heard about them advertising free HD for life. So I contacted customer service and got that issue resolved. I am now going through a divorce, starting over, therefore I am considered a new customer. When I signed up for Dish, I didn't have an HD TV, so apparently, the receiver I got is not HD compatible. They told me I had to pay $450 to switch out the receiver I've had for only 2 months to get an HD receiver. That costs twice as much as what I paid for my new little TV!

I closed my account in February. DISH gave me a final bill and was to withdraw that amount from my bank account under a direct withdrawal payment setup. DISH withdrew $103.00 more than was due. After phone calls, that money was credited back to my account. I returned their equipment on February 11. In March, DISH emailed me saying it was going to withdraw $220.00 from my account because it never received the equipment. When I called, the company magically found the equipment and did not withdraw the $220.00. Had I not called, I would have been out $220.00. Next, in April, I received an email from DISH saying it was going to withdraw $70.00 from my bank account. I called again. The service rep said it was just a computer thing and that I would not be getting any more statements and that the account was closed and no balance was due. No money was withdrawn from the account.

I contacted Dish last year and asked them to disconnect our satellite at a vacation home. They told me there was an early disconnect fee and I questioned why. After further discussion, I disconnected the call without being told they had put my account in a "hold status" because I did not agree to the early termination fee. I was told how to mail the dish boxes back once I received the return boxes from them. I returned the boxes. Then they reactivated my account with approval (instead of disconnecting it like I asked, they had put it on hold) and started sending me a bill. When I contacted them and was furious about the new billing, they disconnected the account and turned it over to a collection agency.

I ordered a move of my Dish service. The technician couldn't install at the new condo site because the internal wiring was not compatible. He would have to tap into the outdoor box (that Time Warner owned), run wire 600 feet to the building, snake the wire up the side of the building, drill through the balcony wall into the master bedroom, and drill through the master bedroom to run wires across the floor to the other side of the bedroom where he would drill through that wall to get to the family room for hookup. Dish won't let me out of the contract and is charging $227.50 in early termination fees. They say my contract is for the previous residence only, but my contract says no such thing.

After upgrading my 722 to the new Hopper system (with a $50 upgrade fee), I began to experience problems right away. At first, I didn’t mind that it would freeze and shut down to restart at any given moment (sometimes up to 4 times daily). I made some calls to Dish with no result. Then, about three weeks ago, I decided to pause the service as I have done previously with the 722. When in pause mode, you can still watch the DVR recordings you have in your hard drive from the time you had active service. However, I found that many of the programs I recorded were not accessible. That’s when things began to go south with Dish.

I had taken Dish TV four months ago with 24-month contract. Now, I get partial signal loss or complete signal loss for most of my channels. A technician came over and checked the problem. He said that there is no way that we should have installed the dish in the first place. The dish has no line of sight to the satellite. Now, when I call the customer care hotline, they tell me that if I want to cancel my services, I have to pay an early termination fee for the remaining 20 months. I tried explaining to them that I am willing to continue the service if they can provide me with channels, but they do not want to hear about that. I do not know what to do.

DISH has the worst service! We live in Spokane, WA. Even though we have been complaining for 5 of the last 7 months that the service is out at least 75% of the time, they will not let us out of the contract. One service rep told us we could cancel the service for $140; the second then told us it would be $280. They also took $389 out of my account for unreturned equipment, and when I provided them with the FedEx tracking information, they told me they would send me a refund check. Instead they gave me a credit on my account. They told me the service is good but our trees are probably causing an issue with the service. We live in the middle of a wheat field and do not have even one tree! Another service rep came out today and told us the original install was not done correctly. The cables and connections were from an old Direct TV account previously at the address. Cables and connections were replaced; the service was restored for about an hour and now it's out again. Still no resolution from DISH and they want to send out another rep to confirm my statement regarding the service not working is accurate. The implied statement was not appreciated, to say the least. I would not recommend DISH to anyone!

Dish serviceman gave me a brochure for high-speed internet service and stated that it would cost $39.99 a month with no additional monthly charges. When I called Dish, the man said to look on the third page in small 1/8" print where it states there is an additional monthly charge of $10.00 for equipment. Why is the front page with a full 1" letters saying Dish internet is only $39.99? That to us is deceptive advertising. A con if you will and very misleading. Why do they have to use these kinds of tactics to get customers? Wonder what else they are hiding? If it wasn't for the fact that we have been with Dish TV for over fifteen years, I would not do business with them.

I have been a customer of Comcast (good service), AT&T (service excellent, customer service horrendous), Cox Communications (decent), and Time Warner (service excellent, affordable). So I moved into my first house; I was happy to finally get a premium service, install my television on my walls and live the good life. I decided to purchase Dish TV due to the price for 24 months was very good with all the channels, the Hopper which I really haven't used yet, and wireless receiver for my daughter's play area. I also decided to bundle their wireless internet service as well. I haven't had any issues with the television service yet, but I have only been moved in for 12 days - yes, 12 days.

I am very upset with the way Dish does not help their customers. We were quoted a price when me and my husband first signed up of $120.00 which included the tax. When we got our bill, it was for $150.00 not including tax. When my husband and I called Dish Network on this, they were really rude and did not want to speak to us about it. For all that it is worth, I am very upset with Dish and feel like a customer that does not even want to deal with them. I am so willing to go back to Mediacom right now.

Eighteen months ago, my mom and dad asked me to use my credit card to set up an account with Dish Network. The representative on the phone said that it would only be used to open the account, and that nothing would be taken off of my credit card. I repeatedly asked her the same question, making sure nothing would be taken off of my credit card. She confirmed that nothing would come off my card at all. I asked her four times, and she said no. Well, on the 26th of April 2013, they went and took $315.00 off my card. That money was for my tags for my cars, and we were out of town needing it to pay for our room; and we couldn’t.

I called to shut off service 6 months early due to a tree intrusion on the satellite reception. I was told it was to be shut off on May 9, which was the end of the billing cycle. They shut it off on May 1, which was seven days early. When I contacted them, they said it must have been a mistake; but now, it would be an additional $107.00 to turn it back on. What a dirty scam. How unethical can a business be today? That's ok. I'll just do what I'm doing here, and I'm sure they will lose far more than they what they have gained. LOL.

Don't get Dish! In summary, I was lied to by the sales agent. Told me I would have all the channels I was requesting. Cooking was one, but was later told that was just a promotion and I needed to upgrade to get these channels. I was lied to by the sales agent about the equipment and type of account I had. A few months later, I needed to move due to lease going up and work relocation. Dish requested a $100 installation fee, which is in the fine print. I complained and stated I am not paying the fee. The CS agent stated they would reduce to $50. That was a lie. I received the other $50 on my bill.

It's funny to see the Dish Network commercial putting down DirecTV. Today I logged in to pay my bill and I saw an increase of over $30. I called to ask what it was and they basically said that they had rate increase on their plans, DVR usage and even the Latin package. I have paid the same amount for over two years and now when I called, they decided to tell me I will have an additional increase of $45 in the next 6 months. It's sad to say but I am horribly upset at the way they treat their faithful customers. Every month I seem to spend 40 minutes or so of my time arguing about billing errors. Sorry Dish, but you lost another customer. I'm going with Uverse.

I just learned that someone used my Social Security and first name to open a Dish Network account. The account was turned over to a collections agency for an unpaid bill of $400. I'm in the middle of purchasing a house, and my credit score has dropped drastically. I'm trying to dispute this fraudulent account, but I'm afraid this process will take forever. This will represent an additional $90,000 over the life of my mortgage loan. I have learned that I have to go through a tremendous hassle and I'm running out of time. Interestingly, that's the only fraudulent account on my credit report. I'm seriously considering initiating legal actions against Dish Network. I'm so angry and frustrated.

We had DISH for about 9 months. During that period, we lost our TV signal regularly! Every time we got a little rain or wind, we expected to lose our TV signal for a few minutes or an hour. When we had snowstorms (which we had a lot of this winter), the TV signal would go out for many hours. At one point it was out for a full 24 hours. At that point, we called their service dept. They tried fixing it remotely, but nothing they did helped so they said they would send somebody out to look at it. Their earliest service date was in 10 days! They expected us to wait 10 days before they would restore our TV service? After putting up with such a poor service for so long, this was the last straw.

I switched over to Dish TV from Comcast about 9 months ago, primarily to get the "Hopper" DVR advertised on TV. When I called in to order, the rep that I spoke to immediately knew what I was referring to, and my assumption was that the order was being written up for this. The Tech came out and installed, showed me how to use the remote, etc., but not being familiar with the product, I did not think to ask about the features promoted for the Hopper. After a couple of months, I again saw the TV ad, and I thought I would figure out how it works. That was when I discovered that I did not get what I ordered. I called Dish assuming that this would be corrected.

Dish Network never got my bill correct. I ordered a package that was advertised at $19.99 a month for the first year. Then it goes up to $24.99 after giving them my debit card to activate it. They debited $41.00 on the first month, $42.00 the next month, $42.00 on the third month, and then it jumped to $102.00 on four more months. After discussing the problem with them at least 10 to 12 times, they kept saying it was my fault. Every representative, they have said the same thing. After one more try, they were trying to debit my account $77.00 more the next month; again, saying these are legitimate charges. They said, by no means, would I get the $360.00 back that they overcharged me.

I cancelled my service because DirecTV was offering a better deal with more channels for less money. Who wouldn't change? I paid the $245 and was specifically told that was all that was due, and I wouldn't owe any more after they received my equipment and ensured it was in good condition. They received my equipment. All is great there and I got my charge of $245. Then a month or more later, I got a bill for $12.47 for taxes? What taxes? I paid everything in full. I called to figure out what this $12 is for and they told me it's for taxes for the cancellation fee and receiving in my equipment. So I asked, "Was something wrong with the equipment?" They told me no, it is just a tax they place on receiving the equipment. Therefore I asked for the manager because I specifically asked when the rep told me about the final bill that I wouldn't be charged a penny more, then I get this ** about taxes.

I called Dish to inquire about their services. When the salesperson couldn't provide what I was looking for, they put some package together that I was not interested in. The rep then told me that he needed to check my credit. I specifically told the rep I did not want them running an inquiry of my credit because too many inquiries hurt you. Some months later, I was refinancing my home. They ran a credit check and lo and behold, there was an inquiry from Dish. Someone needs to stop this practice!

I cancelled before the 2-year contract was up and fully expected to pay the $200 cancellation fee. I kept getting an email like normal, saying the final bill would be paid from the credit card we had registered and paid all the past bills from. Yet, they sent our account to a collection agency! What an incompetent company! If the account is closed and they wouldn't use the registered credit card, what part of sending an e-mail that indicates it would be paid from the registered credit card is accurate? What is wrong with simple communication, either by e-mail or phone?! Do not do business with Dish Network as you will come to regret the lousy customer service, over-priced product and ever changing and increasing monthly costs.

I wanted to upgrade service and found out they were giving better deals to new customers rather than taking care of customers that have been with them for over seven years. I was told that I would need a seven hundred dollar deposit to upgrade, but new customers were not charged a deposit and they received free services that I had to pay for.

Many years ago, we had used DISH. However, my husband became disgruntled with their billing department, swore he would never go back, and then changed to DirecTV. We had no complaints with DirecTV and used them for a long time. However, DISH signed the Pac-12 Network and my husband is a huge sports fan. This coincided with the timing of the hard drive going bad in our DVR. So, we went back to DISH. We have been with DISH for 8 months now. They have not gotten one single invoice right. We have had to call every single month to correct the billing. Needless to say, we are reevaluating our decision. If DirecTV were to sign a contract with the Pac-12 Network, we would be willing to pay extra to get out of our DISH contract - they are terrible.

I left Dish Network after 12 years due to fee increases and the opportunity to bundle services with another carrier. When I cancelled service, I was told that the equipment was so old and to get rid of it. I was told that I had a credit balance and I should receive the check in about 3 weeks. I dropped off all items at Best Buy to have it recycled.

When I went to change the credit card they had on file for me in their system, they automatically charged the new card for the current billing cycle that ended the day before. For the last 11 years I have been paying them with Quicken, and when I spoke with a Customer Service Manager to have him cancel the credit card transaction, all hell broke loose! He yelled at me and refused to do it and treated me like I would not make the Quicken payment, stating he was not allowed to make an exception! Worst service and similar issues like this has happened in the past. Dish Network just wants their money, and they really don't care about anything else!

They have to update equipment regularly, and every time you get new equipment, you start another two-year contract. It is impossible to get away from this contract without paying a huge early disconnect fee. Do not ever give them your bank account numbers... they will steal from your account.

Somehow my name was put on the contract as being the primary account holder when it should be under my mother-in-law's name. She is the one who requested the service and it was installed at her house. She is the one who signed for everything and her bank account is the one that is set up for automatic payments. I was supposed to be an authorized user and that is only because I agreed to let her use my bank account for the initial start-up costs.

My contract for DishNetwork recently ran out. I called to see if they had any offers for loyal customers to retain them. They offered me $5 off for 6 months. I asked them if they could do better; they said no. I further asked if the Internet was available for me; they said yes. (After all, their commercials say it's available anywhere you live). After I was transferred to the Internet department, they said no. I called back again later and spoke with a customer service "specialist" (different department from their front-line customer service reps). He offered me a few other small offers like $10 off for 6 months. (So much for not being able to do any better!) I asked about the Hopper and they invited me to pay around $150 to get it sent and installed. No thanks.

Their contract states that their package prices are "subject to change". How is that legal? Lady quickly added over the phone something about it being contract verbiage and in reality, prices don't typically change. Worked with me on keeping monthly satellite and internet bill under $100/month. Everything was fine until 1 year later after we relocated and had Dish service transferred to our new location. It started with the package rate which went up by $5, then the supposed "credit to account" also ended raising monthly satellite payment from $56/month to $78/month. It was unacceptable to me but when I called to cancel, I was slammed with an early termination fee of $245, plus $17 to return equipment. I simply will never do business with Dish again.

I got on board with Dish expecting it to be somewhat better than Time Warner. After wrongly switching, I had more problems with Dish than any cable company out there. My boxes went out their time within 6 months. They charge $95 to send a tech, not to mention $50 for whatever the problem might be. The bill was never the price quoted. My bill was said to be $59. Every month it was $79 to $87. That's just for cable. I eventually got tired and canceled my service. Why, they told me I signed a two year contract and it's $300 to break it. Where did they do that? The paper you sign with the tech, thinking it's proof he came out. Uh no, it's a contract. Don't do it people. I'm now with AT&T with internet and cable for only $87. Not to mention Starz and Showtime free winner.

After over a year and a 1/2, and staying with them even though the monthly bill skyrocketed, I was no longer in a position to continue service. TV is less important than gas, water & electricity. So I was sadly (so I thought) forced to cancel. They helped themselves to the early termination fee straight from my account. Chase referred me to the contract - how that's their business I still do not know. It's wrong for them to just take my money, whether someone else is holding it or not. And there wasn't the full amount available so I incurred additional fees. This was after an incident that I had trouble with the box. Instead of sending someone to my home for repair, I had to send the box to them, at my cost, to fix their equipment - and go without TV for about 2 weeks until they sent a box back to me. Absolutely ridiculous. Never again. I'm thinking cable is worth the price if you can afford it. If not, do without.

It's amazing, all the negative reviews and how many of them have to deal with Dish taking money they don't have legitimate rights to take. They have taken from me and I am so angry about this, and what's worse is my bank wouldn't take my side on the matter and allowed Dish to have unlawful money. Thanks, Wells Fargo! I would like to know why Dish is still getting away with this and why haven't we, as consumers who have been cheated out of so much money, not taken them to court or fought for our rights? I guarantee; if a group got together to fight for our money and how Dish treats their customers, they would not be still getting away with this. Something needs to be done so this stops and more consumers don't fall victim to this horrible fraud!

I was a Dish customer for over two years and generally satisfied with their service (usual outages during storms, etc.). When I decided to switch to a local cable provider, their true colors started to show. I used the online help to disconnect my service. Of course, they tried to keep me with all sorts of offers. When I finally convinced them it was no, the online person got short and rude. I was asked if I would like to pay the final bill at that time or send the payment in. I replied, "Send it in." I was just typing in the date I wanted it to be disconnected when they abruptly ended the connection. I called Customer Service to say that I was unable to tell them which date I wanted it disconnected on. They said, "Too late; it has already been disconnected. We can re-connect it for $200 (I was going to request 5 days until my new service was set to be connected)."

I have had nothing but problems with the new system that has been installed in my house. I recently had a Hopper with sling installed and two Joeys in the bedroom and kitchen. After the television connected to the Joey is on for approx. 15-20 minutes, the television blacks out with no picture or sound. Dish technicians have replaced my entire system minus the dish outside, and I still am experiencing problems. The technicians all have told me that they are having software issues and I just have to be patient. I am paying $135 a month for poor reception. The technicians have informed me that they are receiving many complaints, but they cannot repair the problem and it is in the engineer's hands.

We had Dish internet installed Jan. 21. It worked 2-3 hrs a day if we were lucky. I called the service # on 1-24. 1-26 an installer came out. 1-29 I called 800#. 2-5 I called 800#. 2-15 installer came out. 2-20 disconnect. We called the Dish ofc and were told by 2 different supervisors that we would not be charged an early termination fee. My husband called back a 3rd time to verify and was told that we wouldn't be charged. The April bill comes and the early termination fee $420 is on there. So when I get my disability check in April, my checking account is $420 off? Dish had used my credit card on file (I pay by phone using that credit card) and had taken that $420 out of my account. I called the office complaining they were rude. I was hung up on, treated like an idiot, and one guy called me a liar. Needless to say, I no longer have any Dish services... and did not get my money back.

I called to make a payment on my account and talk about the program. I was making a payment through the automatic system and it took the wrong payment amount. I did not know how the payment was taken. I called the bank and we did a conference call to cancel the payment but it was still put through and another payment after the rep advised me of $10 cancellation fee for the first payment. I called back to speak with a manager John. He was not professional and very rude, would not let me explain what happened. He stated that they do not give corporate information to irate customers and if I want to cancel my account, I can do that now for another $35.

I had a 24-month contract for Dish Network TV at a guesthouse I own. It was easy to sign up. The deal was pretty good and the technician who installed it was friendly. No particular problems during the contract period except that Dish in my opinion doesn't offer as much for a basic level contract as does DirecTV, which I've used before. And the Dish equipment isn't as easy to use as DirecTV.

Buyers, beware. On October 9, 2012, I entered into a recorded discussion with Jay in Denver. We discussed twice that I could put my Dish TV on vacation hold and not affect the special rate that they were offering - I agreed. On December 12, I contacted the company to put my TV on hold after being told that I no longer would receive the special, at which time I strongly disagreed and asked them to review the recording. Upon my return, I was told that putting my TV on vacation hold negates the special offer, and that they had reviews. The notes from the original order are nothing about the recording. I am now proceeding with a complaint to the Washington State Attorney General.

I subscribed to Dish Network in December of 2012 after my contract had ended with DirecTV. Dish offered a 2-year promotion that would lower my monthly bill to about half of what I paid DTV, and at the time, DTV could not compete with that offer. For the entire 3 months of my subscription with Dish, I experienced frozen pictures, and the advertised Hopper never did show a television show or movie in its entirety. Customer service was a joke. I would stay on the phone waiting for assistance for at least 15 minutes per call; and their remedies in fixing my problems never lasted over 24 hours.

I decided to cancel my Dish subscription and later called for them to come remove the satellite dish from my roof. I was told to pay $99 for the removal. I called several times, spoke with the supervisor and was told the same thing. My question is, why didn't Dish Network charge me to put the satellite dish on my roof, but wants to charge me to remove it? These are some of the little things that will not make me go back to Dish Network if they were the only choice that I had.

Warning to all Dish Network customers who purchased their DVRs, ensure you have documentation that specifically states that you have purchased the equipment and that it is no longer leased. Here is the scam: If you conduct all of your initial sign up over the phone, they have complete control over all paper records of the transaction. They will apply a label to the purchase fee that is very vague, with the words lease upgrade in it. And when asked over the phone, they will say that the fee is the purchase fee (notice there is no paper record of this). When you elect to terminate service, they will immediately state that the equipment is leased and must be returned, no matter how old and out of date it is. When you say you purchased it, they will say there is no record. If you present the original bill (and they are hoping you no longer have it as mine was 7 years old), they will still deny it until you show them. Then, they will magically find it in their system but say that the fee was for an upgrade to the equipment, not a purchase fee and continue to demand the return of the equipment or be reimbursed the full original retail price of the equipment when it was new (no matter how old or if it is obsolete).

When I called to request Dish in September 2012, I provided my social and requested HD service with HD DVR. I was informed I didn't qualify without deposit of $150.00 plus first month of service, for a total of $217.00, which I paid with my bankcard. When tech came to install, I was moving in to my home with 7 family members and friends. When he finished, I noticed pictures on TV and signed off on installation. When I returned to my home the next day for delivery of my bed, I turned on the TV and when I checked the guide, I realized that I only had analog service and not HD. I called Dish and complained. They wanted another $249.00 for the HD DVR. I told them no and to just cancel my service.

We cancelled our service in October 2012. On March 13, 2013, we were charged $525 supposedly for not returning their equipment. It was returned. Every time we talk to a representative and even so-called supervisors and managers, they promise the credit will show up on our bank account in 3 to 5 business days and assure us we have done nothing wrong. 3 weeks later and we still have not received the credit on a service that was cancelled 5 months ago.

I'm a former Dish Network customer and have had terrible experience until today, even after deciding about 2 years back not to continue with Dish. I used to stay in Santa Clara when I had Dish installed at my place. After one month, I decided to shift to San Jose in a much better apartment. Dish was happy to help me with transferring service to my new apartment. On arrival, the technician said, "The dish cannot receive signal so it's better that you terminate the account and probably you will not need to pay any charges because it's technical issue with dish setup." I called up Dish Network, wherein the representative said that it's my personal problem and requested me to shift to another apartment where I can get signal. I pleaded them that I have already shifted and cannot afford to shift just because of Dish issue. Rather I would like to freeze my account so that next time I move, I can restart the services.

The ad on Feb. 10, 2013 stated for our level of service, the monthly fee would be $24.95 per month for 12 months. The ad seems to indicate that the Hopper (DVR) service would be free. Can you imagine our surprise when they charge $10.00 monthly for the Hopper service and the second bill came and still continues to charge $39.99 per month, plus the $10.00 DVR service? Had we known in advance that they would act this fraudulently, we would never have signed the contract with this company. Now 3 months later, we are seeking to terminate with no cancellation fees or sue in small claims court.

Dish Network is a joke! My wife has worked for Dish for 4 years and as of today, she is on the unemployment line! My wife has been a loyal employee even though Dish has done nothing but try and keep her down by not giving her a promotion or a real raise in pay in four years! She has received nothing but good remarks and scores on her PA's, only to get what amounts to 2% raise which in her eyes is a slap in the face considering her workload! She is the admin at Tulsa's LSC and all but runs that office, warehouse and all! She also has her hands in the everyday workings of 9 other offices in a 4-state area doing everything from paying bills and payroll to setting up vendors, taking care of damage claims ordering tools and materials for multiple warehouses, uniform ordering, all that on top of her regular admin duties. She has never had a write up or any kind of disciplinary action of any kind in the time she's been there!

Previously, we contacted Dish Network in numerous occasions. We did everything they told us to do. The television turned off every ten minutes (as it does on standby) when we tried to watch programs on the internet. Finally, Dish Network told us what was wrong was our television. We spent $400 in parts and technician visits. It was not the television! Today I contacted them again. They said I did not have a contract for free service and it would cost me $95 to have someone come over. Then someone else reduced the fee to $45. Then after a long stretch, I finally talked to the loyalty agent and the best she could offer me was to enroll me in the protection plan and then she would send a technician for free. I think that should have been the decision from the start. I have automatic withdrawal for my payments and feel that I deserve better. Also, one of the customer service people misquoted that I would owe $487 if I dropped my service when it is supposedly $227.50. That is left to be seen. I do not trust their quotes.

I ended my contract with Dish Network the end of January. At the time I thought I had completed the time period on my contract. When I called to cancel, they did not tell me that I would be charged an early termination fee. Had they told me I still had a few days left, I could have easily waited. So then I get two boxes shipped to me to return their equipment, which was fine (I did not want the equipment); however, I was not told that I would be charged $17.50 per box. So I called them and they agreed not to charge for this. So two weeks later, I got an email telling me they are charging my account for $35.00 for shipping charges. So after telling customer service that I was not supposed to get charged for this, they finally refunded it. I was also told I was not going to have any further charges. Wrong.

I was using Dish Network at my home but then decided to go back to school last July. So I moved in with family and no longer needed Dish. The Dish box is literally sitting in a storage unit. They seemed so friendly when I told them the situation. The representative put my account on hold for 6 months (a $5 a month charge). He said as soon as the hold was complete that he put me on the minimum package of $14.99 a month. Well, he didn't do that. They charged me: January $8, February $15, March $65, and now my bill is $37.

I live in the country; I bought sat. because that is all there is. My receiver went out so, I called Dish (I paid for ins.). Dish gave me a replacement and a return prepaid box. Prepaid to whom? Drop it off where? How far away is this drop-off point? I was late sending it back. Dish threatened me with massive charges for that. They told me that they would drain my account of all the money they could. What a dirty ** company!

I ordered service with Dish Network retail provider and saw the advertisement on the internet. I wrote everything down so I knew everything I was supposed to get and how much my bill was to be. This morning, the installer arrived at my house. Once again, I went over what I was to get and how much. What a big surprise. I was supposed to get two hoppers for my two HD televisions. That was wrong. Installer had different receiver (only one) and something else called a mirror joey. I called Customer Service and was on the phone for almost two hours and talked to five different people.

Dish installer made an appointment and showed up early, so he/they removed the hinges from the rear gate to get in early. Doing so forced the gate against the copper water lines and broke the water lines. They left a tel # ** (Dish sup Jorge **). And I never heard any more from them. Tel # is disconnected or out of service.

Poor insulation - We live in a co-op townhome. Last week, our neighbor had Dish installed and the installer literally ran the wiring exposed on the side and back of the building across our townhome without getting permission prior to do so. My toddler could have done a better job hiding the wire. We informed our neighbor of the issue and they contacted Dish to correct the insulation. Dish came out within 2 days and ran the wiring properly leaving no exposed wires, which is the way it should have been done the first time, but they left the exposed wire on my house. We take a lot of pride in caring for our home and the fact that they came on our property and just installed the wiring in such a lazy way with no consideration is just inexcusable. I have contacted the 800 number and I feel like they don't care because I am not their customer. I received the runaround and all I wanted is them to remove the wire and make them aware of the poor installer.

I ordered triple bundle through Frontier on 3/20/13. The TV was provided by Dish. An agent at Frontier put me on hold to get the quote for the TV portion when I ordered. I was informed I will be paying $24.99 for the service I requested. On 3/29 in the morning, the technician installed the Dish. First, we were told the service is standard and not HD. I called customer service named Louis to see how much more will it be to upgrade to HD. The Dish rep went through the details. I asked her probably two or three times if the rate of $24.99 was the same. She said there is no change. Before I hung up, I asked again to make sure that it was only for $24.99 everything I was getting. She said, "Yes, there is no change to the original quote." I was happy.

I contacted Dish Network for a new HD reception. The technician came and informed me he could not get an eastern arc signal required for high definition. He could, however, receive a western arc signal but this signal would not be in high definition. I accepted the offer and he proceeded with the process of installing the dish on my roof. As I was clearing my attic for an easier cable connection, the technician informed me that he could not in fact get any signal. He informed me of this after he had installed the bracket plate into my roof. He contacted his supervisor to see if he had a trick up his sleeve that would ensure a signal.

I called to cancel my Dish and they are charging me $70 to return the equipment; stating to me that if I drop it off locally, they do not return it and it will cost me $800 to pay for the equipment. Plus another $70 because after telling me that I was not obligated or under contract anymore and it was possible to leave, I am told today that the other people did not know and just told me a lie about being out of contract. I have been paying them $200+ a month for at least 4+ years. Goodbye Dish, I will not ever be back. What a disappointment this company is and how sad that the greed in the family takes over. I will not ever be back. How many military families have been treated this way? Military cannot afford to be taken advantage of and I hope this saves at least one family from enduring the lies and fraud from Dish Network.

I signed up for the $19.99 service that I saw online. My bill came in at $30.79. After 4 calls and speaking to 6 different people, I have been told 4 different versions of their truth. I finally told them I wanted to cancel and they told me I need to pay a cancellation fee! I told them there should be no cancellation fee for a dishonest company.

My husband is very unsatisfied with the services of Dish Network, so he called to ask how much is the cancellation fee. The Dish representative said, "You just need to settle $18.50 and return the equipment to avoid charges." After 2 months we received this letter saying in all capital letters: "Upcoming automatic charge to your credit or debit card ($227.50)." Is that right? We called to verify first how much is the termination fee. That amount was never mentioned, so I called Dish Network and I was transferred to an account specialist. I told her that we specifically inquired first before we cancelled and that $227.50 was never mentioned. Had that amount mentioned, we might just stayed for 13 months more (that's how much is termination fee for 13 months).

If you are thinking about DISH internet, well think again. This is what you'll get:

I got Dish TV installed this morning. When I placed the order yesterday, I was told that with the DVR receiver I was getting, I would be able to watch one channel and record another on my TV. I was also told that they were giving me free HD on both of my TVs. When the tech arrived, I was told that they had sent a regular DVR and that I would not get HD channels on any of my sets. After explaining what I was told, he made a call and just happened to have an HD receiver in his truck. This receiver would allow me to receive HD programming on only one TV. The other would get standard definition. After drilling 4 holes in my house (stucco), the tech said that he could not get a signal in that location and would have to relocate the dish.

I had Dish internet for over a year (note that since I had only internet, it was through a little call center branch that gives 6-digit account numbers, calls themselves the same without distinction, and would appear to be completely estranged from the rest of the company, having no real affiliation with the rest). What I mean is that if you call the regular Dish number and give them your account number, or vice versa, they have little to no idea what you're talking about and the only reason I dealt with this shady branch for so long was the fact that I'm a student who didn't have the money to connect a new service. Getting to the point, any problem I had (and believe me there were countless examples) I would call and get bounced around the office, each person laughing and being condescending. Then when I'd get upset, I'd hang up and wait until I'd calmed down to call again.

I have been a customer of Dish for over a year. Due to health reasons, I had to relocate to a condo and the HOA does not allow a dish to be installed on the property. I called and explained this to Dish but they talked me into keeping the account open even though I was not going to use it ($15 per month). The billing from my bank account was never correct and they overbilled me each month. I called several times and they wanted to adjust my bill and send me new equipment. (I wasn't even using the equipment I had. They didn't want me to send it back yet so I stored it.) After several phone calls, I finally paid the early termination fee just to be rid of them so it wouldn't affect my credit. What a rip off. I would never, never recommend anyone to do business with Dish Network. The customer service is terrible and the follow up is even worse.

When I got Dish at first, there was a slew of installation issues. Anyway, this seems pretty normal. However, the issues continued. Incorrect billing was usually the issue. I was signed up by Dish for internet and being charged (very highly) for it, but they had no record of it. The internet is incredibly slow and goes out fairly often but I received no help from Dish at all. At our one house, we cancelled Dish because of service issues. It is pretty clear to me that if they cannot get their product to work, then it is not my fault and I should not be charged to cancel the account. They agreed but charged me anyways and sent me into collections after I refused to pay. Meanwhile, I still had my other account with internet and satellite. Same issues, billing and service. I kept them through the contract even though I absolutely despised doing so. Contract ends and now they want to charge me fees to send the equipment back and give me no alternative. They also threatened to charge me more fees if I do not comply. Absolutely horrible company to deal with in every way.

I have all the same complaints as everyone else. I could not cancel early; never got HD, just regular; they changed equipment 5 times the first month; bills were always $10 or $20 more than they were supposed to be; and a lot of other problems. So I cancelled halfway through. I could not tolerate their ** any longer. I paid my last year early termination cost, almost $300. Well worth it to get rid of that headache. But then 2 months later, they took more money from my account without telling me. Now I am trying to file a fraud charge against them. Hopefully I can stir them up some, but the public still gets screwed because in Kentucky, you got to file a charge with a fee attached to get my money back which is more than they took. My bank will file fraud for me.

My experience with Dish Network has been a nightmare. First of all, they damaged my brand new house by not installing my dish in the correct location of my satellite pre-wire and it must be moved. Then they proceeded to fasten a big black cable across my media room drilling fastener holes in my brand new drywall after it had already been explained to them that the cable should run through the chase behind the wall that had been pre-installed. The tech left without completing the job and had to call his supervisor and damage department. They came out a few days later to access the situation, but have not yet corrected it and have left me hanging.

I am looking at all these very unhappy reviews. Wow... I am new to Dish Network, just a week so far. So far, they have not lied or messed with me ... but my comment is, "How can a company be run this way?" It has to start with the guy at the top. On a more general note, all large technology companies are run this way ... give or take a bit. It is more an indictment of large corporate disrespect for their customers. I think DirectTV, Dish Network, CenturyLink and others need to revisit and relearn the message of Steven Covey and Harvey Mackay. It probably grows out of near monopolistic control of market segments.

This is to benefit anyone trying to decide on TV for their home. Don't get talked into anything from Dish Network! These folks lie. First pitfall was promised TV and hi-speed internet service all in one package... The service provided for internet was so slow - would not fire up my laptop. Took a week of arguing to get this feature removed without a fee and I complained within 24 hours of the install. They told me 10 days, no problem to discontinue service if unhappy, but they tried desperately to make me wait for the unhooking process to have the 10 days pass so they could bill me! I was furious. I was promised everything I'd enjoyed for years with Cable. The most important detail to us was the MLB Extra Innings channel lineup. I was promised in December this was available and would have to add this package in the spring. Well, the spring came and they do not offer this package.

We were with Dish Network a few months ago. When we had it, our bill was more and more each month. We decided to cancel because they were giving us the runaround every time we talked to someone. Okay, so they told us to send back the equipment so we wouldn't get charged, so we did. As soon as we sent that back, they charged us for a cancellation fee of $350.00 to our checking account without letting us know anything about it. We have called and talked to supervisors. They will not help us. I even asked for a payment plan so me and my family wouldn't be without since we live paycheck to paycheck; they didn't care. I hope that someone reads this and thinks about who they are dealing with. Thank you Dish Network for taking my money without letting us know - 3/22/2013.

I called Dish Network to find out prices and bundles. I was conned into giving them my husband's information without my husband's consent. They set services up, didn't explain anything I was paying for and told me I was getting more than what I really ended up getting. The tech who installed hooked up to my neighbor's dish instead of providing us with our own did not give us an HD box as we were told we were getting, and now they're refusing to refund our money and we haven't had services for even 24 hours. These people are a scam. Make sure, if you go to choose a cable provider, you look up their reviews. I know I will be from now on. This is ridiculous. It's all a scam!

I lost my job and so I started to look at where I could cut my costs. The first thing I see was my Dish bill. I called to cancel and the rep talked me into a 6-month pause at the beginning of January and they would waive the pause fee. My February bill came in and I owe the pause fee. I called and the rep told me they are sorry and would correct the billing for the next month. Well, the March bill is in and I owe again for the pause fee. So no more chances. I just canceled my account like I wanted to back in January and out 10 bucks.

Dish tech left his drill at our home. The Dish tech failed to pick up his drill at the agreed upon time. The Dish tech called a few days later 5 times while I was at work in about a two-hour timeframe. During my break, I left a voice message that it takes me an hour before I can get home. The tech lives two hours from my house. I believe he broke into our house and took his drill before I could get home since the only thing missing was his drill by the front door. Dish did not offer to pay for a new door lock or fix our dog fence. Dish refunded the install, but said I needed to pay for two years early disconnection fee. They said that incident did not happen on the clock so nothing they can do. The Dish tech disfigured my fence and damaged my front door lock. The tech did not want to pick it up from my husband, only wanted to pick it up at the house. Very unsatisfied with all the transferred calls and process. I called our local police dept and left a message. I live in a small town and just moved into neighborhood.

23 months into my contract, I upgraded my equipment for free and signed a new 2-year prison sentence after receiving fabulous promotions through the mail. They offered free upgrade and a rate that was $10 a month less than I was currently paying. Now I get the bill and it is the same, and it will cost me more after my 12-month promotion than I was paying previously. I am told that my quoted amount did not include tax and that there are additional fees associated with the crappy hopper. It only supports 1 TV for free. There is a fee for each set. The hopper only has 3 tuners as opposed to 5 with DirecTV. They will not let me out of my contract and will not negotiate the monthly bill. I was told that the promotions are for new customers and that they would as soon stick it to anyone that they have in a current contract.

Eight calls with six of them we were hung up on. I called to complain that they were calling before 8am on Saturday. They are trying to collect two months payments in advance. I got really pissed off at some jackass that just repeated everything I said back to me. After six calls, I told him to ** off and that I was calling corporate. My programming, all of a sudden, got changed to the Latino package. When I called back, I heard my voice on speaker phone; they were all laughing at me. I told them that if they did not return my programming, I would start a stopwatch and charge them $1.25 a minute for my troubles. The last person I talked to got my service back in three minutes. Corporate never called to find out why I left messages on the heads of the company phone lines. This whole experience upset my household and myself. I should not have been treated like this, and I should not have been harassed to pay a bill that is not due for more than a month away.

The tech took my television remote after asking me and my family for it to put in his pocket to set the television channels; then he took it with him when he left. I was told by management I probably misplaced it or accidentally threw it out. They never once offered to have it replaced. The receiver is continuously having errors and when a time frame is previously scheduled, they are three to four hours late? This is unprofessional and unprofoundly unthought of with other previous TV service. Where is the professionalism? They should be replaced with a service provider that puts customer satisfaction as a precedence.

After battling through the usual poor service issues with Dish and trying to work things out with their always disagreeable CSRs, I tried to cancel. Just as stated by so many others, they get nasty. They don't like when you request to speak to supervisors and at the end, you (the customer) gets shafted. You get that angry, "Send our equipment back now or else..." followed by early termination fees, this fee, that fee. They withdrew money from my credit card causing it to go over the limit and in no time, I'm getting calls from collection agencies up to 10 times per day.

I was actually always a fan of the product that Dish provided, and I dealt with the constant increase in my bills because I just thought that's what TV providers do (even though you sign a contract that says they can't). My two year contract was up, and I continued to pay a few months after until I had to move. I looked around at new providers and noticed that both Dish and DirecTV offered great deals for new customers. I called Dish thinking they were going to want to keep a longtime customer, but instead, they just tried to make me feel bad for wanting to save money.

I started using the Dish Network about a year ago, and I tried to cancel the contract after a year now. They charged one more year due to close the contract that they made a fake signature under my line. Speaking with guy on the phone, he was very rude. He hung up the phone before the conversation over! What a crazy cable service! I will never use the Dish Network ever in my life. Nope, that's it!

I had Dish for two years when I moved and took their services with me to my new house. However, when they came in, the services never were all installed and my WiFi never worked. I tried to cancel and they wouldn't cancel. They sent out 4 techs to try to fix the issue; without fail, they never did get it to work right. All I wanted was to be refunded for the one month of service I never received. I never got the refund!

We had Dish and it did not even work half the time. We were going to disconnect for the winter, reconnect in the spring only to get a bill for an early disconnect. Dish sucks. I sent half the bill and have not heard back. I will never have them again. They have crap service that never worked in the rain, snow and then they want you to pay for a contract that you never signed. They suck. Don't go there.

I was very happy to have the features that were advertised when getting the hopper installed into my home, only to find out all of the "interactive" options like Pandora and weather channel were not available to my main wall mounted living room television because the joeys do not support those options. I pay a handsome amount for this deceptive service. Not satisfied at all. I am thinking seriously of switching regardless of cancellation fees!

Horrible customer service. I spent two hours on the phone the third time calling Dish. Terrible customer service. Rude and condescending reps, especially Jerry ** in Texas. They gave me dishonest, incorrect answers and would not answer my questions. Dish has charged me for a package without providing me with the service. They finally sent a tech out, and within one minute, the tech knew the dish was not capable of providing the service we were being charged for. Dish TV has refused to make good on their error. I have spent over 10 hours so far trying to deal with them. I have filed a complaint with the BBB and soon the FCC. I am done!

Dish Network has made more enemies than business by the large volume of low ratings from the reviews. I called Dish Network at (877) 903-3813, which routed to the Philippines who refused to provide pricing information and rerouted my call back to the US, where Luis (ID #** from New Jersey) insulted, harassed and hung up to disconnect my call when I asked him to transfer my call to his supervisor.

I was lied to from the start! When I first called, I was told I would get my favorite hockey games. Even looked up my area to see if I would get them and I was reassured that I would. They also tried to add an additional $50 right at the end of our conversation. When I said wait a minute, I need to think about this and said I would call them back, they dropped the charge. Two nights later, I went to put the game on and unavailable in my area. It was blacked out! I called them and they said, "Sorry, you need to pay $9 extra a month." Not what I was told! Told them I wanted to cancel and they put me on hold with the cancelling dept. I was on hold for 30 minutes before I just hung up. After all, the service tech who installed the equipment said that I had 10 days to try it out when I asked him prior to signing their contract, which I did read to see if it said anything to the contrary, which I did not see on his electronic signature thing.

Dish Network forged my signature and wants me to send them a copy of my driver’s license to have the early cancellation fee of $420 removed. We never even used the product. After 2 weeks and 4 visits, we cancelled. They forged my signature once and copy and pasted it in 6 spots on the contract. They even misspelled my name. I told them I would send them a copy of my real signature if they sent me a certificate that they had an on-staff trained signature analyzer. The man said he was highly trained but it was not through the company.

Dish Network contacted me about an outstanding bill at **, Opa-Locka, Florida back in 2007. I spoke with Michelle ** at (303) 942-8605 ext. ** on February 22, 2013 who advised she could not release any information on the account once I had mentioned identity theft. I explained to her that I have not lived in Florida since back in 2004 or bit before that as I was traveling as well. I'm not paying any bill that I did not receive service for personally. Also, I advised them they should learn to ask for an ID before tech sets service. She advised to fill out a police report which is hard to do if I do not have sufficient information to give them for them to properly investigate and consider my case.

I have had nothing but problems with Dish ever since I got it. Things like not giving credit for a TV box for over a year and a half. Every month, they would bill me for this thing and every month, I would call in to tell them that they have it, and that I have a ticket saying that they do. Every month, they said they would take it off my bill and guess what, every month for a year and a half, it was on there. Then they started adding extra channels to my account without me ordering them, and then they said they had to charge me for them before they could stop them.

I ordered "Argo" on Pay-per-view Saturday evening (3-2-13) at approximately 9 or 10 p.m. I was expecting that it would be available to me for 24 hours or "all day" as the advertising indicates. I had no warning or idea that "all day" meant from 5 a.m. Saturday morning 3-2-13 until 5 a.m. Sunday morning 3-3-13, and that I was purchasing less than 8 hours to see this movie. When it wasn't available to me on Sunday morning when I wanted to watch it, I called for customer service and was crudely informed by a Dish rep that I had misinterpreted what "all day" meant and that I should have watched the movie when I ordered it or at least I should have watched it before 5 a.m.

I have been a customer for 18 months and have 6 months left on my contract. I have encountered many problems during this time. I've spoken to several CSRs and supervisors to rectify problems that I've encountered to no avail. Now they are raising my package price and charging me double what I've been paying.

Someone in another state used my social security number to open a DISH Network account. I've even identified the person who did this, and proved that I lived in another state. DISH says they have to wait for their ID Theft Process to complete. Who knows when that will happen? The problem for me is that I just signed a contract for a new home and have to close by 3-28-13. Now, I'm stuck with a higher interest rate because DISH can't react quickly to an obvious fraud. This problem is going to cost me $50,000 over the life of my loan. Needless to say, I am pissed beyond belief and keep getting an absolute run-around from this jacked-up company. If anyone out there is considering purchasing DISH Network service, I pray that you do some research before doing so and save yourself a ton of grief.

We disconnected in Nov. 2012 and they refunded us in Dec. 2012. They said they would send us a box to send the receiver back in. We did this four times and they said, "We will send a box." Then last week, I went to a local agent in our town and he called and they said the same thing. A week later, they were taking money out of our account and they still have not sent us a box. We've been robbed.

I ordered a Dish bundle several weeks ago. The TV was installed the next day, on a Sunday, but I was advised that phone and internet can only be installed 8:00 am to 5:00 pm Mon-Fri. My activation was set up for Monday. 2/25. Dish sent out the modem and instructions to hook it up, so I called Dish and said that I will install it myself. It said in the instructions not to install it until after 5:00 pm. I hooked it up and could not get a connection. I called Customer Service and was advised they would set up a work order to see if there was a tech in the area to check the wiring as they saw I had a signal and if there was a tech, they would cover one jack.

I recently moved and shut off my service with Dish TV and my new residence didn't allow dishes. Because I had fifteen months left on my 2-year contract (ridiculous), I was required to pay a disconnection fee for the months remaining on my contract. I do understood that, although when I talked with their representative regarding the disconnection, I was assured that there would only be a $20 charge per month debited from my checking account until which time the total amount was paid.

Since getting my new DISH TV service 50 days ago, I have lost service for 6 days due to snow on the dish. That's 12% lost services. Their only help was a $5 rebate. They would charge me $15 for a service call for this new service. The last incident was after a light 1" snow fall! I conclude that the Rochester, NY climate is not compatible for reliable DISH TV service. I regret getting DISH TV. Any class actions out there?

I have had nothing but problems with Dish for 2 months. Their customer service is horrible. I paid $51.69 on 2-20-2013 (my bill for 1 month was $155). On 2-25-13, I received another bill for $130. After 45 min. on the phone (started with Betty in India), I finally ended up with Nicole in Account Service dept. She said that I owed $60.97 (which I paid). At this rate, I think Dish is going to cost me $55 a week, not a bargain.

I spent over 45 minutes in an online chat with a DISH representative in an effort to transfer services to a new residence. Their website explicitly states moving and transferring services are free and also provide additional promotional items such as Starz, Max, and Showtime free for 3 months. Initially, I was told it would be a $100 transfer free and no promotional upgrades were available. I then inquired about their website advertisement for free transfer services and informed them I would cancel my service if I had to pay to transfer my equipment. They waived $50. Then I said I'd also like my 3 months free of the premium channels and they offered me just Starz. I continued to push and said I will cancel service if I don't receive all three channels. They authorized it after speaking with a supervisor (right, insert made up conversation with supervisor here). Their website indicates you can have up to 4 boxes for free. I currently had 2 and asked for 1 additional HD receiver for free. Not only did I have to pay $50 for the receiver, but it was an additional $7/month for it.

How stupid is it that you cannot record something without watching it at the same time! The whole idea of having a DVR is so you can watch a program on one channel while recording something else on another! Then every two hours, like when you’re watching a movie, if you don't touch the remote, DISH decides you don't need to have the TV on and turns it off! What the heck! Always at the most important part of the program! It’s so frustrating! I hate DISH network!

I was to have my service moved by the Mover Program. Yesterday, the technician came over to inform me that I am unable to receive service due to line of sight issues. He contacted customer service to advise me that I am still required to pay for the service, even though I could not receive service. Ethically, I had a problem with this. I was put on the phone with a supervisor by the name of Paul **. I explained my dilemma, and he stated that his job was to enforce the contract that I apparently signed. He said he was customer enforcement and not customer service.

I am very upset with Dish Network. I have never known a company that treats their employees like they are not worth a damn. Sorry to say but Dish is more concerned with getting their customers’ money that they forget that without certain employees going out there putting 16 to 12 hour shifts that they wouldn't have the rates they have now. These techs work their butts off and don't even get to spend time with their family just to come home and don't get any quality time with their family and kids. Some of them have sick kids and wives that need them home before 6 pm. But no, Dish Network sends them out on 4 to 5 jobs a day. So when they come home, they pass out. Then most days, they are out working until 9 to 10 at night.

I have tried canceling my service three (3) times. Twice now, someone at DishTV reactivated my account without my knowledge or permission, and I have gone through madness trying to get them to stop reactivating my account and sending me a new bill. After over two hours this morning, canceling my service all over again, I'm wondering if they will ever actually cancel the service. I was told by the supervisor that I would get an email confirmation (again), which never comes. A new bill comes right on time even though my account is supposed to be cancelled. I've been told to disregard the bill, but I'm very skeptical. DishTV is the worst company I've ever dealt with, and the worst customer service on the planet.

I installed Dish. I have an eye disease and can't see the guide. I called them after two days and they would not release me from my contract. They wanted me to take their downgraded DVR and would not promise me that I could upgrade when they allow for a larger guide. Their older model DVR does have a larger guide. We argued over the fact that there was no way I could have known the guide would be hard to see.

When the technician installed service at my new location, he said to me that he was going to set it up so that the receiver would not turn off daily which has in the past hindered my ability to record. He was so sure that he had successfully enacted this change that if it did not work, I was to just call him and he would bring me a new receiver that would not turn off. The receiver does in fact continue to turn off every day (for updates I have since been told). When I called the technician, he promised to come and make the switch but he did not again contact me, in spite of my follow-up call. I do not like being told that something will happen or be taken care of and then it does not happen with no explanation. When I called Dish, I was told that all of the new receivers turn off automatically, and there is nothing that can be done about that. This is poor customer service. I have nine more months to go on my contract and then it's adios.

I and a few other customers that I've talked with are very dissatisfied with their services. They bait you in with the promise of great programming, only to find out the majority of them are infomercials. I have been paying bills for forty years and have never had this much trouble with billing. I was being charged for Blockbuster, which I never ordered. Then I paid a bill which online and on the phone said I owed only for someone to tell that was a courtesy amount and not my true bill. What is that? The internet service is even worse. Now we are on a budget. Once you exceed that, you are placed on punishment with service so slow you can't stream movies or watch YouTube. I'm just trying to wait out the last few months of this contract and I am so done with them!

A neighbor set up an online account for the Dish Network with our account number in our name to control and hack our computers. We tried to get info from Dish about what they did and how they hacked us. Dish would only lock the online account and then refused to tell us what happened. They refuse unless we get a subpoena. We can't have internet because they won't help us, any device we get gets immediately taken over. They will not change the account number or remove any devices the neighbor installed or connected, or tell us what he did. He also did the same thing with CenturyLink. He took over admin control of our modem as soon as it was put in.

Dish Network is the worst in any and every conceivable way. I have had their service for one year. During that time, I had nine months of poor reception, constant outages, constantly pixelating TV. It was absolutely horrible. After these quality issues were finally worked out, the billing issues began. I have not received a correct bill in months - of course, the bill always shows more than I actually owe. I have to spend time each month reviewing each and every charge. Then it usually takes an hour or more talking to multiple reps on the phone to get it straightened out. Each month, the errors are compounded since no one ever takes the time to fix the problem - they simply mask it temporarily to get me (the customer!) off the phone.

My mom passed away from Alzheimer's last year. She was not capable of paying bills etc. I signed her up for Dish telling them what I was doing. They were fine with it. Now my mom passed away and I went to cancel the account and they tell me I owe $297 for early cancellation. I talked to 5 different so-called supervisors and no one could help. They are the worst of all the cable companies.

I really miss the days of the antenna on the roof - without having to be at the mercy of some company that you have to pay in order to watch TV. I'm giving 2 stars because although I think Dish is the worst service I've ever had, it's better than nothing. I switched from a cable service that kept raising its fee every year and not giving me any new channels. They kept deleting channels from what was available for free on my second TV set. I hate the rainy season. The signal gets lost in a heartbeat. And yes, a bunch of the channels are nothing but junk. I'm not interested in movie previews and every infomercial they can find. There are too many music channels that I'm not interested in either. Quite a few channels that I had as part of the basic cable package when I lived in another state are in a higher paying package with Dish, and with the cable company I dropped as well.

They keep sending me mail and I keep sending them back saying not interested, but they won't stop. I don't want their services. I have DirecTV and I'm not switching to a company that doesn't listen to their customers! They are rude and uncaring business. So if you have anything that would stop them notifying me forever, I would appreciate it.

I contacted Dish to have my DVR be accessible via the internet. I was told I had to upgrade and that carried a 2-year commitment. I've been a customer for over 15 years, but they required it for the upgrade. The tech came and installed it. I lost all existing programming and shows. Long story short, I still can't get it to work with the net, plus the hard drive on the new unit is bad. They have sent the net issue to "engineering research" and I have to contact them every 72 hours to see if it has been resolved. Basically a blow off.

We've had Dish for multiple months and have had problems from day 1. Reception is bad. It freezes with no sound and with sound. It goes black for minutes at a time, etc. Add your own issues. My wife is on the phone with a customer service representative right now as I write this. Their reps are quite good at arguing the issues and passing the buck. Thankfully, we have numerous programs that we enjoy watching in which we have many that have been recorded. With all of the problems I have mentioned above, I am and will take this to Call 3 in Sacramento, then posting here and filing a complaint with the California State Attorney General's office. I am thinking of filing a class action lawsuit not so much about the money, although that's what it is for the lawyers but for the people that have Dish and that are getting taken advantage of.

In November 2012, I called and ordered the Hopper. The same time, my son called and complained about his TV viewing. (Both accounts are in my name and I pay all bills.) I received my bill for my son's and it is $574 for unreturned equipment! We did not order any equipment. I called Dish Network 4 times asking about this. The first time, the man said no problem, it would be taken off my bill. Never happened! Second time, the same thing. Never happened! Third time, I got nowhere and asked for a manager. I got Mario at 303-942-8605 ext **. He was rude, disrespectful and in no way customer service expert! We discussed this and finally I remembered my son bringing a package about last November saying, "Here mom, it has your name on it."

DISH has suspended my service due to not paying ahead. They have been charging me a late fee of $7 for a full year, totaling $84.00. They suspended my service on 2/16/13 at 9:00PM due to not paying ahead one month, even though I have always paid more than what I owe toward the end of each month my service is for. I don't even owe a whole month! DISH states that I owe the $84 for late fees and only $34.60 for the upcoming month, which I haven't even received yet! They are charging me a late fee for a service I have not received and have cut off my service (again) for not paying in advance even though I have paid 1/2 month in advance of not even receiving the product yet!

Dish Net overcharged me by 224 dollars to which they admitted to. Although they said they can only give me back $100 in increments of $10 a month, I do not think they deserve even one star. I am seriously thinking of going back to DirecTV. Check your bills very carefully for they will rip you off.

I was charged a withdrawal fee after the bedroom worked, but the living room did not. I had a service person in twice and they changed a connector each time, but the problem came back. After I was tied up all day waiting for the service person, I told the manager at DISH Network that I have had enough and to cancel my service. He stated that they will replace my entire network if necessary, but I told him that he was making me wait all day for the service person and they would change a connector and leave. I would rather leave and get a reliable service from another network. They stated that they would charge me, and they've received payment after one and a half years for a system that did not work and they could not fix.

I have been with DISH for 15 years. About 8 years ago, I was told I had to purchase my equipment and pay an additional 10 dollars a month to have service in 2 different rooms. I assumed the company was giving me correct information and bought the equipment for my living room television and then started paying the ten-dollar fee a month. Recently, I was having some issues with my service and called in for DISH to help me out. I found out that the equipment I already had in my bedroom was enough to satisfy my needs to watch TV in the living room and my bedroom. Not only did I not need to buy the equipment for the living room, but I also did not need to pay the additional ten dollars a month I have been paying for 8 years.

My father had Dish Network. He passed away in Nov. 2012, and I called right away to cancel his service. I was told they would send a box to me to return his equipment. I had to climb up to the roof to do this, then they said I would have to fax in a death certificate for my father, which I did. Then later, I was paying my credit card bill and I saw a charge for Dish Network. Knowing I haven’t had Dish Network, I told them this was not my charge and they cancelled my card. I then called Dish and they wanted my card number and told me someone did the charge on the Internet but would not give me a name. But when my credit card people called them, they said it was for my dad's account, which was long ago. I didn’t even know they had my credit card number for my father’s account because he had the bill come straight out of his checking account and they told me the charge was for an early disconnection charge.

I regrettably signed a two year contract with Dish and had to break the contract early because of financial struggles. Breaking the contract was not the problem. It was the misinformation that I received that ticked me off. I returned their equipment and received a confirmation email that it was received. The very next day, I received an email thanking me for a $245 payment out of my checking account! I was so confused because I know I turned in the equipment so I knew it wasn't that. I come to find out it was the fee for termination. When I called the resolutions department, they said, "Oh yeah, we can reverse that fee for you. It will take 3 business days," but I can call my bank and see if they can lift the hold.

I decided to change my cable provider for financial reasons. I had Time Warner Cable previously and I thought I could get cheaper television. Since the Dish Network was installed, I haven't been able to watch a good TV show. It's always a problem, whether with bad connection or problems with the remote control. I have gotten so frustrated that I called for the technician to come over and fix it. They came and the supposed problem with the signal and the remote control was solved. It lasted a few days and the problem is still on. I can't solve it.

I set up services with DISH Network online and received new customer credit and online credit for doing so. I recently decided to change my package so I downgraded the service. When I received my bill, DISH removed all my credits and charged me more than what I was paying for the previous package. I contacted DISH, and the representative informed me that I needed to keep my America Top 200 or another approved package (America Top 120) in order to keep my discounts. So I changed to America Top 120. To this day, I haven't received any of my discounts. Whenever I contact DISH, I'm given a different story. Today, I called again and spoke to Chad **. I was told that I can't get any of the credits back once I remove the package, even if I did re-install the package. This is totally unacceptable. How can a company get away with something so ridiculous?

Several months ago, I got service with Windstream. They offered a package consisting of phone, internet and TV. They have a deal with Dish Network to offer the TV service in the package. The service was so horrible that I cancelled with them and went back to my previous provider. Now I'm told that they are going to debit my bank account for $402.50 as an early termination fee. If they do that, I will have returns and charges on my account and won't be able to pay my other bills because I am on a fixed income of $1,500.00 a month. My husband died on 3-1-12, and I went from having $3,600.00 a month to $1,500.00 a month for income. The last two months, I had no food, and friends helped me out with food.

The Dish Network Customer Support ignored me by directing to a fake customer rep (Kelvin ID **) on a billing dispute. They have jacked up the monthly charges starting 2013 and as I do not want to pay extra, I wanted to cancel the contract. They refuse to cancel the contract without penalty.

I have had nothing but trouble with Dish TV since I signed up. First, they brought me a transmitter that was defective. Getting through that mess was more trouble than I ever want to go through again. I have found that once I signed on the bottom line, they could not care less about me, their customer. In January, I received a bill and paid it. Then, I learned they debited my account.

We have had Dish for 2 & 1/2 years. I wanted to get DirecTV because I have to drive 20 miles to watch Dallas Cowboys play when they are not televised on network TV. The Dish agent told my wife that I would be getting every Dallas game so we got his name and ID number. He upsold us from paying $70 a month to $100 a month. When the tech came, he acted like he did not know. We called Dish to speak to a supervisor and he told us Dish was like a grocery store for networks and they had no control over lies their employees told, and he refused to take any action and was not interested in trying to make us a satisfied customer. I am so pissed off at Dish. I might take out a billboard on interstate telling my story and how Dish stuck it to me. The Dish rep promised my wife an email to verify what he promised. It never came. Dish CEO, I hope you read this because I will do anything to make sure the word gets out unless you fix this lie. Don't test me because I hate to be lied to!

Every time there is cloud cover, I get signal loss. I live in Utah so we have a lot of winter days with cloud cover. I have called DISH many times, and they tell me that according to their satellite, my area is covered by clouds. No kidding. Like I don't know that already. They won't let me get out of my contract and won’t give me credits. Nothing! I have gone two days with no signal because of clouds. Do not get DISH if you have clouds in your area. What a bunch of crooks.

We lost the signal all the time and call and the representative said it was cloudy and there was blue sky out here. Then we called back and they said set up an appointment with them, but it would be two weeks before they get here. I got mad and called Direct, and they were out in two days and gave me new service. Then your service came on the same day, and I told him to take it back but he couldn't. I had to send it back. I sent the receipt back and put a bill in there and put on it, paid in full for shipping and handling fees. I canceled the contract because they stand up what they told me; the $578 that is on my credit report, you can put that amount where the sun doesn't shine.

After two months of incorrect billing, I tried to cancel my Dish account but was unable to reach customer service by phone. (Their automated answering service would not recognize my phone number or account number or online either.) So I waited for them to contact me which they do with an automated calling system. Their customer service is an absolute nightmare to navigate. Eventually, they charged my credit card without authorization, which will not be paid by the way, and have continued to bill me for monthly services long after the account has been shut off. I don't know how they got the credit card, but I never gave it to them for billing purposes. I would recommend anyone else than Dish.

I canceled my DISH network account three months ago. We sent our boxes back and took them into a UPS store to have them shipped out. We didn’t have to pay at the UPS store. They told us the postage was already paid for. There was nothing in the fine print that we would have to reimburse DISH for the postage. When we spoke with customer service, nothing was mentioned about reimbursing them for postage. Today, I checked my bank account to find that $34 had been taken out by DISH. I called to see why they had taken money out, and they proceeded to tell me it was for shipping. I would have much rather paid for that three months ago when I went to the UPS store to return the boxes and not having money randomly taken out of my account months after the fact. I am very unhappy with the situation. We were planning on getting dish again. Now, however, we will never have DISH again. This is **!

I signed a 2-year contract with Dish since Jan. 2012. The agreement was I pay $39.99 and taxes for the Top 200 and HD + Local channels (included) for the 1st year (Jan. - Dec. 2012) and then on $59.99 + taxes for the next year (Jan. - Dec. 2013). I just noticed that they increased the price for Top 200 from $59.99 to $64.99 in spite of us having locked the contract on the price. When I asked them if I can disconnect them since they increased the price without any prepayment penalty, I was told, "No, the customer has to pay $290 early cancellation penalty fees." This is extremely ridiculous. How can the contract be one-sided ? They have a right to rip off the contract and the customers and the customers don't have any right in this case.

I had an auto payment by check returned, called Dish Net and after 55 minutes on the phone, found out the internal policy only states that they will not accept payment by check, even if from another account. After speaking with three reps, there was no help, nor could they tell me where I agreed to this in the contract as there is nothing in writing, nor did I know about it. (Fyi, it was Steven ID **). He also stated that he did not agree, but could do nothing about, nor could prove that I agreed to such a decision. Let me also state that there is no contract online. It seems as though they make it up on the fly. So I have been forwarded to feedback email and have made a formal complaint, rather than a live person. What good will this do? Nothing, internal policies mean nothing if both parties do not agree. They have no problem with charging me for non-returned equipment and crediting it before I even make a final payment. I find this amusing, actually... it's not.

We renewed a two-year contract with your company with the understanding that our monthly bill of $53.62 would remain until our contract was up. With only a few months in, we have received an increase of $6.31. How can you tell your customers one thing and charge another? I understand price increases, but when you have a contract, the increase should not take place until the contract is up. I am obligated to stay under contract with your company or pay a fee to get out. It's very disappointing to see how you treat your longtime customers. I will no longer recommend DISH to family and friends.

On December 13, 2010, I purchased Dish Satellite service as part of a promotional package from Frontier Communications. I was told that it was a 2-year contract which expired on December 13, 2012. Today, Feb 2, 2013, I called to cancel my service. I was told that there would be an early termination fee because during the 2-year time period, I had upgraded my Dish service to high definition. I was never told that this would extend my contract. The reason that I upgraded to HD is because I was told if I had my monthly bill automatically deducted from my account, then they would give me free HD. If I had known that this was going to extend my contract, I wouldn't have done it and now I'm being penalized for it.

I bought a home about a year ago, and when buying the home was aware that the only television service available in the area was Dish. Who really buys a home based on TV service in the area (as good or bad as it may be)? A good house at a good price isn't going to go unbought due to it. Anyway, the day my family moved in, I called Dish to setup service. I was not sure if the current satellite was all I needed or if I had to set up an appointment and what not (I had always had cable and wasn't sure how Dish worked). When I made that phone call, that was when the disaster started!

DISH Network having the worst customer service is an understatement. They never have a problem and you are always wrong. Their equipment is never the problem. I tried it for 6 months but after many calls about problems and never any solutions, I gave up. On the last call I made, the customer support person just hung on me after telling me I didn't know how to operate their equipment. It cost me $325 to cancel and another $45 to ship their equipment back. It will be the worst money they ever spent on negative advertisement. Don't use DISH or it will cost you lots of headaches and money.

Today is February 1, 2013. In November 2012, I wrote an email to DISH requesting that my service be discontinued. I received a note back saying that a representative would contact me and find out why I was leaving. The note also told me that I would receive a box to return my equipment. Fine, but I never received either the call or the box. I had new service installed and the DISH equipment removed by the installer. I received another notice of payment on the bill of my credit card. I called again and tried to get my service stopped. The call was a terrible experience, and I tried to copy the online record of the call. Somehow, the DISH girl blocked the main part of the conversation. Again, another bill reflected on my credit card and no box. I called again and must have spent an hour with the next person who told me I was rude and that she'd pray for me.

I've recently become unemployed &, unfortunately, am finding myself needing to return my Dish equipment. Dish also sent me an email telling me about returning my equipment, & that if I chose to use their pre-fab return label, it would cost me $17. I called the UPS phone number, also in email (along with the tracking number), & was told it would be $10. So I got online with a Dish Rep via chat to inquire where I might be able to drop equipment off locally, & was told there is nowhere. Again, I mention that I'm unemployed & trying to do the right thing, but as I have no money for shipping, it seems there is no way to return the equipment to them. It does not seem that they really want their equipment back very bad.

I can go on and on about the lousy service I experienced from Dish! We switched to Dish because my husband was laid off and we were looking for ways to cut our expenses. Dish offered what seemed like a cheaper alternative to DirecTV. Oh, but did we get what we paid for! The programming was horrible! The channels were boring and seemed redundant! Most of the channels were useless - music or Spanish. I don't speak Spanish! The most annoying feature was using parental locks. We locked our TVs since we had children. When we unlocked the programming with adult content for our viewing, the receiver would re-lock the content 30 seconds before the show was up. It was a race to quickly put in the code to unlock the content so we can view the final results of a contest or outcome of show, but we would always miss the outcome.

Tired of interrupted timeouts while watching movies. It also goes into downloading stage or clicks over to multichannel without you touching a button. It needs fixing. Thinking about changing back to DirecTV. I never had all these problems!

On June 6, 2012, I called Dish Network to let them know I was relocating. The technician came to my new place of residence and took note that there was no satellite signal, unless he could mount the dish on the balcony. The balcony belonged to the second floor apartment; I lived on the first floor. I called Dish customer service. The representative informed me I could pay the account for $5 a month. I informed her I could afford $5. And she gave me complimentary service and said in six months, I could cancel the contract without payment because my contract would be complete as of November 2012.

Back in early December of 2012, we found out we were moving back to DFW. We were in the Hill Country and had used DISH since 2005 when we moved there. In October, I had renewed Red Zone for one year for almost $200 not knowing we would be moving/disconnecting. In December, I notified DISH of disconnecting since the apartment we were at did not have a place where we could have a satellite dish installed. They agent argued with me first that the apartment couldn't deny us using DISH. I assured him that this was a temporary situation in the apartment and that we had plans to later get back with them in the year once back in a home. He talked me into paying $50 a month for pausing the service and then told me that my credit balance would cover it, so there's really no charge to you.

When I spoke to a DISH TV person, he told me that he could offer me bundle services phone plus internet for $75.99 for two TV cable plus internet in my area for that price for one year, then it would increase to $100 something the second year. But now, I have a DISH bill of $75.14 plus an AT&T bill of $181.97. I never spoke with an AT&T person. DISH put through the request to AT&T so now I have a bill of $257.96. This is not what I agreed to or what they offered. Today, Jan. 26, I made a complaint to DISH and they say they do not offer bundle services now. But I never spoke to AT&T. They subscribed me as part of this bundle. When I made the complaint and wanted to terminate the service, they wanted to charge me $420 for early termination. They did not give me the service for which I subscribed and now I have two very high bills.

When I cancelled my service, I returned DISH's equipment exactly as instructed. I checked the UPS tracking # until I confirmed they received it. I did like anyone would do after that, I threw away the tracking #. I even received word from DISH that a prorated payment was being sent to me in a paper check for my overpayment. Good, right? Wrong. I began receiving notices from DISH that my equipment was not returned and that they were billing me $381.50 for it. I repeatedly emailed them that this information was incorrect; they had their equipment. This went on for 7 weeks.

I had three people to tell me I could get HBO Showtime and Cinemax free for three months. Then the account specialist gets on the phone and says I can't. Why tell someone that? You guys are liars. I hate your service.

I am furious! I have just checked my account and Dish has taken out funds without my permission. Apparently, I owed $180.00 for early termination. I was not aware of this when I added on an extra TV (for my mother who was staying with me temporary). I decided to go to another service and they sent me the monthly bill, plus a letter for the $180.00. I can't believe they just went in and did what they wanted without permission. I really feel violated!

Dish is very hard to reason with. They say that when we canceled our service, our contract was over and we are on month to month billing, and that my wife was not the primary account owner so the did not cancel our service. So now, there were two months billed. The bill stated "Notice of Service Interruption" that my account was past due and it was temporarily suspended. After several phone call attempts to have the charges removed, I got nowhere. I got a bill for $750 for unreturned equipment that week. Their boxes for shipping the equipment back finally showed up a week later . It's like one department knew we were canceling our service but billing just kept on billing. Note that they bill in advance before service is rendered. I got notice that my credit score had changed and Dish filled a collection account with CBE Group and they filled with all 3 credit reporting companies.